Operating Instructions
Personal Facsimile
Model No.KX-FT902HK
Model No.KX-FT904HK
Facsimile
with Digital Answering System
Model No.
KX-FT908HK
KX-FT908
Thank you for purchasing a Panasonic fax
machine.
Please read these operating instructions
before using the unit and save for future
reference.
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Table of Contents
10.Help
Error Messages
10.1 Error messages – Reports ...............52
10.2 Error messages – Display ................52
Troubleshooting
10.3 When a function does not work, check
here ..................................................54
Jams
10.4 Recording paper jams ......................56
10.5 Document jams – sending................57
Cleaning
10.6 Document feeder / scanner glass
cleaning............................................58
10.7 Thermal head / head cover cleaning 59
11.General Information
Printed Reports
11.1 Reference lists and reports ..............60
Specifications
11.2 Specifications ...................................61
User record
11.3 User record.......................................62
12.Index
12.1 Index................................................ 63
3
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1. Installation and Quick Start
1
Installation and Quick Start
1.1 Included accessories
No. Item
Quantity
1
2
3
4
5
6
7
Power cord
1
1
1
1
1
1
2
Telephone line cord
Handset
Handset cord
Recording paper (10 metres long)
Paper stacker (KX-FT904/KX-FT908 only)
Operating instructions
1
2
3
4
5
6
7
Note:
L If any items are missing or damaged, contact the place of purchase.
L Save the original carton and packing materials for future shipping and transportation of the unit.
1.2 Accessory information
Model No.
Item
Note
KX-A106
Standard thermal recording paper
216 mm × 30 m roll, with 25 mm core
Note:
L Use only the included or specified recording paper. Using other recording paper may affect print
quality and/or cause excessive wear to the thermal head.
4
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1. Installation and Quick Start
1.3 Connections
1 Handset cord
L The longer, uncoiled end should be connected to the unit.
2 Telephone line cord
L Connect to the single telephone line jack.
3 Power cord
L Connect to the power outlet (220 V – 240 V, 50/60 Hz).
4 Paper stacker (KX-FT904/KX-FT908 only)
L The paper stacker may not be shown in all illustrations in these operating instructions.
5 [EXT] jack (KX-FT902/KX-FT904 only)
L Remove the stopper if attached.
6 Extension telephone (not included)
5
4
1
2
6
3
Caution:
L When you operate this product, the power outlet should be near the product and easily
accessible.
L Be sure to use the telephone line cord included in this unit.
L Do not extend the telephone line cord.
L Keep the unit away from walls as far as possible to prevent a recording paper jam.
5
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1. Installation and Quick Start
E Close the cover securely by pushing down on
1.4 Recording paper
both sides.
A Open the cover by pressing the cover open
button (1).
1
F For KX-FT902:
Press {FAX/START}, then tear off the
excess paper by pulling it towards you.
B Install the recording paper.
Correct
Incorrect
For KX-FT904/KX-FT908:
Press {FAX/START} to cut the paper.
C Insert the leading edge of the paper into the
opening above the thermal head (1).
1
{FAX/START}
D Pull the paper out of the unit.
Note:
L If the paper is secured with glue or tape,
cut approximately 15 cm from the
beginning of the roll before installing it.
L When the power cord is connected, a
message is printed each time the cover is
opened then closed. If the recording paper
is installed upside down, the message will
not be printed. Install the paper correctly.
L For accessory information, see page 4.
L Make sure that there is no slack in the
paper roll.
6
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1. Installation and Quick Start
Quick Start
1.5 Fax sending / Copying
1.6 Fax receiving
A Open the document feeder tray.
A Lift the handset to answer the call.
B To receive a fax document, press
{FAX/START}.
B Adjust the document guides (1), and insert
the document FACE DOWN.
{FAX/START}
1
L For further details, see page 34.
L You can select how you want the unit to
receive calls according to your needs
(page 32).
C To send a fax:
Dial the fax number and press
{FAX/START}.
To make a copy:
Press {COPY}.
{FAX/START} {COPY}
L For further details to send a fax, see page 27.
For further details to make a copy, see page
40.
7
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1. Installation and Quick Start
1.7.2 Listening to recorded
messages
1.7 Answering device (KX-
FT908 only)
The display will show the total number of
recorded messages.
1.7.1 Recording your own
greeting message
AUTO ANSWER
{RECORD}
{PLAY MESSAGES}
{MIC}
{STOP}
{FAX/START}
A Press {RECORD} 2 times.
When the {AUTO ANSWER} indicator
flashes:
B Press {FAX/START}.
Press {PLAY MESSAGES}. New messages will
be played.
C Speak clearly about 20 cm away from {MIC},
for up to 16 seconds.
When the {AUTO ANSWER} indicator is ON:
D To stop recording, press {STOP}.
Press {PLAY MESSAGES}. All messages will
be played.
L For further details, see page 41.
L For further details, see page 42.
8
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1. Installation and Quick Start
1.8 Help function
The unit contains helpful information which can
be printed for quick reference.
How to set up:
How to program your unit.
Directory:
How to use the one-touch dial feature and
navigator directory.
Auto answer:
Explanation of the auto answer setting.
Caller ID:
How to use the Caller ID features.
Telephone answering device operation (KX-
FT908 only):
How to use the answering device.
{HELP} {SET}
A Press {HELP} repeatedly to display the
desired item.
B Press {SET}.
L The selected item will be printed.
9
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2. Important Information
2ImImpoprotartnatnItnIsntrfourctioantison
m
B. If liquid has been spilled into the unit.
C. If the unit has been exposed to rain or
water.
2.1 Important safety
instructions
D. If the unit does not work normally by
following the operating instructions.
Adjust only controls covered by the
operating instructions. Improper
adjustment may require extensive work
by an authorised service centre.
E. If the unit has been dropped or physically
damaged.
When using this unit, basic safety precautions
should always be followed to reduce the risk of
fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked
on this unit.
3. Unplug this unit from power outlets before
cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for example
near a bathtub, wash bowl, kitchen sink, etc.
5. Place the unit securely on a stable surface.
Serious damage and/or injury may result if
the unit falls.
F. If the unit exhibits a distinct change in
performance.
14.During thunderstorms, avoid using
telephones except cordless types. There may
be a remote risk of an electric shock from
lightning.
15.Do not use this unit to report a gas leak, when
in the vicinity of the leak.
6. Do not cover slots and openings on the unit.
They are provided for ventilation and
protection against overheating. Never place
the unit near radiators, or in a place where
proper ventilation is not provided.
7. Use only the power source marked on the
unit. If you are not sure of the type of power
supplied to your home, consult your dealer or
local power company.
8. For safety purposes this unit is equipped with
a grounded plug. If you do not have this type
of outlet, please have one installed. Do not
defeat this safety feature by tampering with
the plug.
9. Do not place objects on the power cord.
Install the unit where no one can step or trip
on the cord.
SAVE THESE INSTRUCTIONS
CAUTION:
Installation
L Never install telephone wiring during a
lightning storm.
L Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L Do not touch the plug with wet hands.
WARNING:
10.Do not overload power outlets and extension
cords. This can result in the risk of fire or
electric shock.
L To prevent the risk of fire or electrical shock,
do not expose this product to rain or any type
of moisture.
11.Never push any objects through slots in this
unit. This may result in the risk of fire or
electric shock. Never spill any liquid on the
unit.
12.To reduce the risk of electric shock, do not
disassemble this unit. Take the unit to an
authorised service centre when service is
required. Opening or removing covers may
expose you to dangerous voltage or other
risks. Incorrect reassembly can cause
electric shock when the unit is subsequently
used.
13.Unplug this unit from power outlets and refer
servicing to an authorised service centre
when the following conditions occur:
A. When the power cord is damaged or
frayed.
10
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2. Important Information
2.2 For best performance
Environment
L Keep the unit away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The unit should be kept free from dust, high
temperature and vibration.
L The unit should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the unit.
L The unit should be kept away from heat
sources such as heaters, kitchen stoves, etc.
It also should not be placed in rooms where
the temperature is less than 5 °C or greater
than 35 °C. Damp basements should also be
avoided.
Connection
L If any other device is connected on the same
line, this unit may disturb the network
condition of the device.
L If you use the unit with a computer and your
internet provider instructs you to install a filter
(1), please connect the telephone line cord
as follows.
1
Speakerphone operation (KX-FT908 only)
L Use the speakerphone in a quiet room.
Routine care
L Wipe the outer surface of the unit with a soft
cloth. Do not use benzine, thinner, or any
abrasive powder.
11
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3. Preparation
3
Preparation
3.1 Location of controls
KX-FT902
KX-FT904
A
G H
I
J
K
L
M N
O Q
R
S
T
V
W
* The pictured model is KX-FT904.
KX-FT908
A
B
C
D
E F G H
I
J
K
L
M N
O P
R
S
T
U V
W
12
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3. Preparation
A {TONE}
L To change from pulse to tone temporarily
Q {MONITOR} (KX-FT902/KX-FT904 only)
L To initiate dialling without lifting the
handset.
during dialling when your line has rotary
pulse services.
R {MENU}
B {SLOW} (KX-FT908 only)
L To slow down message playback (page
43).
L To initiate or exit programming.
S {NAVIGATOR}{VOLUME}
L To adjust volume (page 14).
C {QUICK} (KX-FT908 only)
L To speed up message playback (page
43).
L To search for a stored item (page 20, 28).
L To select features or feature settings
during programming (page 47).
L To navigate to the next operation.
D {PLAY MESSAGES} (KX-FT908 only)
L To play messages (page 42).
T {HELP}
L To print helpful information for quick
reference (page 9).
E {RECORD} (KX-FT908 only)
L To record messages (page 41, 42).
U {MIC} (KX-FT908 only)
F {ERASE} (KX-FT908 only)
L The built-in microphone.
L To erase messages (page 41, 43).
V {FAX/START}{SET}
G {BROADCAST} (KX-FT904/KX-FT908
L To start sending or receiving a fax.
L To store a setting during programming.
only)
L To transmit a document to multiple parties
(page 29).
W {COPY}
L To copy a document (page 40).
H Station keys
L To use the one-touch dial feature (page
18, 20, 28).
3.2 Overview
I {LOWER}
L To select stations 12–22 for the one-touch
dial feature (page 18, 20, 28).
1 2
3
4
J {AUTO ANSWER}
L To turn ON/OFF the auto answer setting
(page 32).
K {CALLER ID}
L To use Caller ID features (page 22, 24).
L {STOP}
L To stop an operation or programming.
M {FLASH}
L To access special telephone services or
for transferring extension calls.
N {REDIAL}{PAUSE}
L To redial the last number dialled. If the line
is busy when you make a phone call using
the {MONITOR} (KX-FT902/KX-FT904)/
{DIGITAL SP-PHONE} (KX-FT908)
button, the unit will automatically redial
the number up to 5 times.
5
6
7
* The pictured model is KX-FT908.
1 Speaker
2 Document guides
3 Document feeder tray
4 Paper stacker (KX-FT904/KX-FT908 only)
L The paper stacker may not be shown in all
illustrations in these operating instructions.
5 Document exit
L To insert a pause during dialling.
O {MUTE}
L To mute your voice to the other party
during a conversation. Press this button
again to resume the conversation.
P {DIGITAL SP-PHONE} (KX-FT908 only)
L For speakerphone operation (page 11,
20).
6 Document entrance
7 Cover open button
13
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3. Preparation
Volume
Initial Programming
3.3 Adjusting volume
3.4 Date and time
You must set the date and time.
{A}{B}
{SET}
{MENU} {<}{>} {SET}
1 Press {MENU}.
Ringer volume
4 levels (high/medium/low/off) are available.
While the unit is idle, press {A} or {B}.
L If any documents are in the document
entrance, you cannot adjust the volume.
Confirm that there are no documents in the
entrance.
SYSTEM SET UP
2 Press {SET}.
PRESS[()]&[SET]
3 Press {<} or {>} repeatedly to display the
following.
To turn the ringer OFF
SET DATE & TIME
1. Press {B} repeatedly to display “RINGER
OFF= OK?”.
4 Press {SET}.
2. Press {SET}.
L The underbar shows the position of the
L When a call is received, the unit will not ring
and will display “INCOMING CALL”.
L To turn the ringer back ON, press {A}.
cursor.
M:01/D:01/Y:04
5 Enter the current month/date/year by
selecting 2 digits for each.
Handset receiver volume
3 levels (high/middle/low) are available.
While using the handset, press {A} or {B}.
Example: August 10, 2004
Press {0}{8} {1}{0} {0}{4}.
M:08/D:10/Y:04
Speaker volume
8 levels (high to low) are available.
While using themonitor/speakerphone, press
{A} or {B}.
6 Press {SET}.
TIME: 12:00AM
7 Enter the current hour/minute by selecting 2
digits for each. Press {*} repeatedly to
select “AM” or “PM”.
Voice guidance volume (KX-FT908 only)
9 levels (high to off) are available.
While listening to voice guidance, press {A}
or {B}.
Example: 3:15PM (12 hour clock entry
only)
1. Press {0}{3} {1}{5}.
Answering device volume (KX-FT908 only)
9 levels (high to off) are available.
While listening to recorded messages, press
{A} or {B}.
TIME: 03:15AM
2. Press {*} repeatedly to display “PM”.
TIME: 03:15PM
8 Press {SET}.
L The next feature will be displayed.
9 Press {MENU} to exit.
14
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3. Preparation
Note:
L The other party’s fax machine will print the
date and time on each page you send
according to your unit’s date and time setting.
L The accuracy of the clock is approximately
60 seconds a month.
3.5 Your logo
The logo can be your name or the name of your
company.
{STOP}
To correct a mistake
Press {<} or {>} to move the cursor to the
incorrect number, and make the correction.
{MENU}
{SET}
{MUTE}
{FLASH}
{<}{>}{A}{B}
1 Press {MENU}.
SYSTEM SET UP
2 Press {SET}.
PRESS[()]&[SET]
3 Press {<} or {>} repeatedly to display the
following.
YOUR LOGO
4 Press {SET}.
L The underbar shows the position of the
cursor.
LOGO=
5 Enter your logo, up to 30 characters. See the
following character table for details.
6 Press {SET}.
L The next feature will be displayed.
7 Press {MENU} to exit.
Note:
L Your logo will be printed on each page sent
from your unit.
To enter characters with the dial keypad
Keys
Characters
{1}
1
,
[
]
{
}
+
;
–
?
2
3
/
|
=
.
_
C
F
`
:
{2}
A
D
B
E
a
d
b
e
c
f
{3}
15
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3. Preparation
2. Press {MUTE} to insert a space and enter
Keys
{4}
{5}
{6}
{7}
{8}
{9}
{0}
Characters
the character.
G H
I
g
j
h
k
i
4
5
6
r
To select characters using {A} or {B}
Instead of pressing the dial keys, you can select
characters using {A} or {B}.
J
K
L
l
M N O m n
o
q
v
x
!
1. Press {A} repeatedly to display the desired
character. Characters will be displayed in the
following order:
P
T
Q R
S
t
p
u
w
>
s
7
U
V
Y
)
8
y
"
1 Uppercase letters
2 Number
3 Symbol
4 Lowercase letters
L If you press {B}, the order will be
reversed.
W X
Z
<
@
z
9
$
0
(
#
% &
¥
@ ^
’
→
{FLASH}
{MUTE}
{STOP}
Note:
To enter a hyphen.
To insert a space.
To delete a digit.
2. Press {>} to insert the character.
3. Return to step 1 to enter the next character.
L To enter another character located on the
same number key, press {>} to move the
cursor to the next space.
To enter your logo
Example: “BILL”
1. Press {2} 2 times.
LOGO=B
2. Press {4} 3 times.
LOGO=BI
3. Press {5} 3 times.
LOGO=BIL
4. Press {>} to move the cursor to the next
space and press {5} 3 times.
LOGO=BILL
To correct a mistake
Press {<} or {>} to move the cursor to the
incorrect character, and make the correction.
To delete a character
Press {<} or {>} to move the cursor to the
character you want to delete and press {STOP}.
L To erase all of the characters, press and hold
{STOP}.
To insert a character
1. Press {<} or {>} to move the cursor to the
position to the right of where you want to
insert the character.
16
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3. Preparation
To delete a number
Press {<} or {>} to move the cursor to the
number you want to delete and press {STOP}.
L To erase all of the numbers, press and hold
{STOP}.
3.6 Your fax number
{STOP}
{FLASH}
{MENU} {<}{>} {SET}
1 Press {MENU}.
SYSTEM SET UP
2 Press {SET}.
PRESS[()]&[SET]
3 Press {<} or {>} repeatedly to display the
following.
YOUR FAX NO.
4 Press {SET}.
L The underbar shows the position of the
cursor.
NO.=
5 Enter your fax number, up to 20 digits.
Example: NO.=1234567
6 Press {SET}.
L The next feature will be displayed.
7 Press {MENU} to exit.
Note:
L Your fax number will be printed on each page
sent from your unit.
L The {*} button enters a “+” and the {#}
button enters a space.
Example: +234 5678
Press {*}{2}{3}{4}{#}{5}{6}{7}{8}.
L To enter a hyphen in a telephone number,
press {FLASH}.
To correct a mistake
Press {<} or {>} to move the cursor to the
incorrect number, and make the correction.
17
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4. Telephone
4AuTteolmepahtiocnDeialling
7 Press {SET}.
L To program other items, repeat steps 3 to
4.1 Storing names and
telephone numbers for the
one-touch dial feature and
navigator directory
7.
8 Press {MENU}.
Helpful hints:
L You can confirm the stored items on the
display (page 20) or by printing the telephone
number list (page 60).
For rapid access to frequently dialled numbers,
the unit provides the one-touch dial feature (22
items) and navigator directory (100 items).
L You can also send faxes using the one-touch
dial feature and navigator directory (page
28).
Note:
L A hyphen or a space entered in a telephone
number counts as 2 digits.
To correct a mistake
Press {<} or {>} to move the cursor to the
incorrect character/number, and then make the
correction.
{AUTO ANSWER}
{STOP}
Station keys
To delete a character/number
Press {<} or {>} to move the cursor to the
character/number you want to delete, and press
{STOP}.
L To erase all of the characters/numbers, press
and hold {STOP}.
4.1.2 Storing navigator directory
items
{MENU}
{LOWER}
{SET}
{<}{>}{A}{B}
1 Press {MENU} repeatedly to display
4.1.1 Storing one-touch dial
items
“DIRECTORY SET”.
2 Press {SET}.
1 Press {MENU} repeatedly to display
3 Enter the name, up to 10 characters (see
“STATION KEY”.
page 15 for instructions).
2 Press {SET}.
4 Press {SET}.
3 Select the desired station key.
5 Enter the telephone number, up to 30 digits.
For station 1:
(KX-FT902)
6 Press {SET}.
L To program other items, repeat steps 3 to
6.
Press station 1.
7 Press {MENU}.
(KX-FT904/KX-FT908)
Press station 1, then press {SET}.
Helpful hints:
L You can confirm the stored items on the
display (page 20) or by printing the telephone
number list (page 60).
For stations 2–11:
Press one of the station keys.
For stations 12–22:
Note:
L If “SPACE= 5 DIRS.” is displayed, you can
store only 5 more items.
Press {LOWER}, then press one of the
station keys.
L A hyphen or a space entered in a telephone
number counts as 2 digits.
4 Enter the name, up to 10 characters (see
page 15 for instructions).
5 Press {SET}.
6 Enter the telephone number, up to 30 digits.
18
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4. Telephone
L To cancel erasing, press {STOP} 2 times.
To correct a mistake
5 Press {SET}.
Press {<} or {>} to move the cursor to the
incorrect character/number, and then make the
correction.
To delete a character/number
Press {<} or {>} to move the cursor to the
character/number you want to delete, and press
{STOP}.
L To erase all of the characters/numbers, press
and hold {STOP}.
To keep the telephone number secret
Press {AUTO ANSWER} after entering the
telephone number in the navigator directory
(step 5 on page 18).
L A secret number cannot be viewed after it is
stored.
L The telephone number will not appear in the
telephone number list (page 60).
L This feature is not available when storing a
telephone number for the one-touch dial
feature.
4.1.3 Editing a stored item
1 Press {>}.
2 Press {A} or {B} repeatedly to display the
desired item.
3 Press {MENU}.
4 Press {*}.
L If you do not need to edit the name, skip
to step 6.
5 Edit the name. For further details, see the
storing procedure on page 18.
6 Press {SET}.
L If you do not need to edit the telephone
number, skip to step 8.
7 Edit the telephone number. For further
details, see the storing procedure on page
18.
8 Press {SET}.
4.1.4 Erasing a stored item
1 Press {>}.
2 Press {A} or {B} repeatedly to display the
desired item.
3 Press {MENU}.
4 Press {#}.
19
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4. Telephone
To confirm the stored telephone number
on the display
4.2 Making phone calls
using the one-touch dial
feature and navigator
directory
1. Press {>}.
2. Press {A} or {B} until the desired name is
displayed.
3. Press {HELP}.
L To stop the operation, press {STOP}.
L To make a call, press {MONITOR} (KX-
FT902/KX-FT904)/{DIGITAL SP-
PHONE} (KX-FT908) or lift the handset.
Before using this feature, store the desired
names and telephone numbers for the one-touch
dial feature and navigator directory (page 18).
Station keys
To search for a name by initial
Example: “LISA”
{STOP}
1. Press {>}.
2. Press {A} or {B} to initiate the navigator
directory.
3. Press {5} repeatedly to display any name
with the initial “L” (see the character table,
page 15).
L To search for symbols (not letters or
numbers), press {*}.
{HELP}
{>}{A}{B} {LOWER}
4. Press {B} repeatedly to display “LISA”.
L To stop the search, press {STOP}.
L To dial the displayed party, press
{MONITOR} (KX-FT902/KX-
{MONITOR} (KX-FT902/KX-FT904)
{DIGITAL SP-PHONE} (KX-FT908)
FT904)/{DIGITAL SP-PHONE} (KX-
FT908) or lift the handset.
4.2.1 Using the one-touch dial
feature
1 Press {MONITOR} (KX-FT902/KX-
FT904)/{DIGITAL SP-PHONE} (KX-FT908)
or lift the handset.
2 Select the desired station key.
For stations 1–11:
Press the desired station key.
For stations 12–22:
Press {LOWER}, then press the desired
station key.
L The unit will start dialling automatically.
4.2.2 Using the navigator
directory
1 Press {>}.
2 Press {A} or {B} repeatedly to display the
desired item.
3 Press {MONITOR} (KX-FT902/KX-
FT904)/{DIGITAL SP-PHONE} (KX-FT908)
or lift the handset.
L The unit will start dialling automatically.
20
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