Oricom Answering Machine AM880 User Manual

Oricom AM880  
Digital Answering System  
With Caller ID  
Keep this user guide for future reference  
Always retain your proof of purchase in case of warranty  
service and register your warranty on line at:-  
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2
Installing your Oricom AM880  
2.1 Installing the optional backup battery (not included)  
Before connecting your AM880 to the telephone network, the battery  
should be fitted. Always use a new 9V alkaline block-type battery. The  
battery is required for preventing loss data if there should be a mains  
power failure.  
Note: When  
icon appears in the display, the battery needs to be  
changed.  
1. Make sure that the answering machine is not connected to the  
telephone network.  
2. The battery compartment is to be found on the underside of your  
answering machine.  
3. Open the battery compartment with a small screwdriver.  
4. Connect the battery plug to the battery and place these in the battery  
compartment.  
5. Close the battery compartment.  
2.2 Connecting the telephone line  
1. Connect the small plug of the telephone line supplied to the TEL.LINE  
socket on the rear of the answering machine.  
2. Plug the other end of the cable into your telephone wall socket.  
2.3 Connecting mains (AC) power adaptor  
CAUTION  
Use only the mains adaptor supplied with this product. Incorrect adapter  
polarity or voltage can seriously damage the AM880. Adaptor Model #:  
9VDC300, Input: 240 VAC 50 Hz, Output: 9VDC 300mA  
1. Plug the AC adaptor into mains power.  
2. Plug the small plug end into the power socket on the rear of the  
answering machine.  
When powering up for the first time, your AM880 will need approx. 20  
seconds to initialise all the functions. After the first initialisation, the  
display will show LCD CONTRAST.  
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3
Setting up your AM880  
Before you start using the AM880, you need to adjust basic settings  
such as the date and time.  
When the adaptor has been connected, the display will show LCD  
CONTRAST. If LCD CONTRAST doesn’t appear, please adjust the  
contrast.  
First press and hold the MENU button for approx. 3 seconds this will  
allow you to adjust the following  
1. Press CALL BACK button to confirm the LCD CONTRAST. The  
current contrast level will be displayed.  
2. Now you can use REVIEW or button to set the contrast level.  
3. Press CALL BACK button. ENTER WEEK appears on the display.  
4. Press CALL BACK button. The display will show SUNDAY and the  
AM880 announces the weekday.  
5. Press REVIEW or button to set the correct weekday.  
6. Press CALL BACK button, the AM880 announces the weekday set  
and the display then shows ENTER TIME.  
7. Press CALL BACK button.The hour digits will blink and the AM880  
announces the hour.  
8. Press REVIEW or button to set the correct hour.  
9. Press CALL BACK button, the minute digits will blink and the AM880  
announces the minute.  
10. Press the REVIEW or button to set the correct minute.  
11. Press CALL BACK button to confirm. The AM880 announces the  
time set and the display then shows ENTER DATE.  
12. Press CALL BACK button. The month digits will blink.  
13. Press REVIEW or button to set the correct month.  
14. Press CALL BACK button, the day digits will blink.  
15. Press REVIEW  
or  
button to set the correct day, then Press  
CALL BACK button to confirm.  
This procedure has now been completed - you should see all the current  
data you entered on the display.  
NOTE:  
Press the ERASE button to exit a menu at any time.  
To check the time and date, just press the  
/ TIME CHECK button.  
The AM880 will announce the current time.  
If there is a delay of 30 seconds between any of the steps, the  
AM880 will revert to standby mode.  
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3.1 Turning the AM880 ON and OFF  
To turn on the AM880, press ON/OFF/STOP button. The PLAY LED  
illuminates and the AM880 is ready to answer calls.  
To turn it off, press ON/OFF/STOP button. The play LED turns off.  
3.2 Recording outgoing messages (OGM)  
The AM880 has two prerecorded outgoing messages:  
1. An outgoing message that says ‘Hello, please leave a message  
after the tone’. If the ANS/ANNC ONLY switch is set to ANS, the  
AM880 will play this message to your callers unless you record your  
own.  
2. Announce-only outgoing message that says “No one is available to  
take your call.If the ANS/ANNC ONLY switch is set to ANNC ONLY,  
the AM880 will play this message to your callers unless you record  
your own.  
To record your own OGM (up to 5 minutes in length):  
1. To record an outgoing message, slide ANSN/ANNC ONLY switch  
to ANS.  
To record an announce-only outgoing message, slide ANS/ANNC  
ONLY switch to ANNC ONLY.  
2. Press and hold  
/ OGM button and the AM880 beeps.The display  
shows ‘OGM RECORDING’ and the counter starts counting up.  
3. Speak clearly at a distance of about 15 cm (6 inches) from the  
microphone.  
4. Release the  
/ OGM button when you have finished speaking.  
Your OGM will be played back automatically and the display shows  
OGM PLAYBACK’.  
Notes:  
To change your OGM, repeat steps 1-4 above.  
Each outgoing message can be recorded, played back, or deleted  
independently.  
The maximum recording memory of your answering system is  
approximately 50 minutes. The length of your message will reduce  
the total recording time available for incoming calls. For example, a  
20-second message will leave approximately 49 minutes and 40  
seconds recording time.  
To check your OGM at any time, press and release the  
button.  
If you record your own message and subsequently decide to use  
the prerecorded message, press / OGM button, then while your  
own message is playing, press DELETE button.  
/ OGM  
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3.3 Setting the number of rings  
To control the duration before the AM880 answers a call, slide the switch  
on the AM880’s rear side to the desired number of rings (2, 6, or TS).  
TS (Toll Saver) – If you choose the Toll Saver option, and there are new  
messages, the AM880 answers after two rings. Otherwise, the AM880  
answers after six rings. This lets you avoid unnecessary charges when  
calling by long distance to check your messages. If you hear more than  
two rings, you know you can hang up because the AM880 has no new  
messages.  
4
Answering system operation  
4.1 General operation  
The maximum length for each incoming messages is 5 minutes. If the  
caller speaks for longer, a signal tone sounds and the call will be cut off.  
If there is a pause of more than 7 seconds during recording, the call is  
automatically terminated with a signal tone. No more calls will be  
answered if the memory capacity for new messages is exhausted and  
the message MEMORY FULL will appear in the display. If memory is  
full, the AM880 cannot record new messages until you delete the old  
messages. See “Deleting Messages” section.  
4.2 Using the announce-only feature  
Your AM880’s announce-only feature lets you make an announcement  
for the caller, then, it hangs up without letting the caller leave a message.  
This is ideal for business use where you need to make an announcement  
to callers but do not want to record messages.  
To select announce-only mode, slide ANS/ANNC ONLY to ANNC ONLY.  
When the AM880 receives a call, it plays the announce-only message  
and sounds 3 beeps. If the remote code has not been entered within 16  
seconds, the AM880 will hang up.  
Note: You can use remote commands to perform all operations.  
To turn off the announce-only feature, slide ANS/ANNC ONLY to ANS  
on the back of the machine.  
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4.3 Recording a personal memo  
A memo is a personal message that you record by directly on the AM880,  
without calling in.  
1. Press and hold MEMO/2 WAY button and the AM880 beeps. The  
LCD shows ‘MEMO RECORDING’ and the counter starts counting  
up.  
2. Speak clearly at a distance of about 15 cm (6 inches) from the  
microphone.  
3. Release the MEMO/2WAY button when you have finished speaking.  
The MEMO icon will be lit on the LCD.  
4.4 Playing messages  
The Message LED flashes after the AM880 records new messages,  
recorded memos, or two-way phone conversations.  
1. To listen to all messages, memos, and two-way conversations, press  
PLAY/PAUSE button. The AM880 plays each new message in  
sequence and announces the date and time it was recorded.  
2. During message playback:  
Press  
Press and hold  
the previous message.  
/ OGM button to repeat the current message.  
/ OGM button for approx.2 seconds to repeat  
Press  
message.  
Press  
/ TIME CHECK button to skip forward to the next  
/ TIME CHECK button several times in succession to  
skip multiple messages.  
Press PLAY/PAUSE button to pause, press PLAY/PAUSE button  
again to resume.  
To stop message playback, press ON/OFF/STOP button.  
3. After playing all messages, the AM880 sounds a beep and then  
returns to answer-ready mode. The Play LED lights solid and all  
messages are saved.  
To replay the messages, press PLAY/PAUSE button.  
4.5 Adjust the speaker volume  
The integral loudspeaker makes it possible to listen in to incoming calls  
without speaking to the caller.  
Press or button to adjust the speaker volume. If you do not want to  
listen in to the incoming calls, set the volume right down by repeatedly  
pressing the button.  
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4.6 Deleting messages  
You can delete messages individually during playback, or all at once  
after playback.  
To delete an incoming message, memo, or two-way phone conversation  
(after listening to it), press DELETE button during playback.  
To delete all messages after playback, hold down DELETE button until  
you hear a beep.  
Note:You cannot delete the messages until you play them all back.  
4.7 Screening calls  
To screen your calls, let the AM880 answer.Listen to the caller’s message  
through the AM880’s speaker. If you decide to answer the call, pick up  
any phone connected to the same phone line as the AM880.The AM880  
stops recording and resets to answer the next call.  
4.8 Recording a 2-way phone conversation  
You can record both sides of a conversation on any phone connected to  
the same phone line as the AM880.  
At any time during the conversation, press MEMO/2 WAY button. The  
LCD shows ‘2-WAY RECORDING’ and the counter starts counting up to  
indicate the AM880 is recording the call. Press MEMO/2 WAY button  
again to stop recording.  
5
Caller ID operation  
The Caller ID (CID) is a service provided by your telephone company  
(fees and charges may apply). When you subscribe to this service, the  
telephone company sends the caller’s telephone number and the call’s  
date and time. The AM880 receives and displays this information for  
each call. This AM880 stores up to 64 Caller ID records, then replaces  
the oldest Caller ID record with each new one.  
5.1 Select country for AUS/NZ CID operation  
Select AUS or NZ country mode using the switch  
located inside the battery compartment.  
Make sure that the answering machine is not  
connected to the telephone network before  
opening the battery compartment. When set to  
NZ position, the AM880 will insert 0/00 when  
using dial back feature from the CID log in  
accordance with Telecom NZ requirements.  
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5.2 Receiving calls  
During an incoming call, NEW appears and the New Call LED blinks  
while the phone is ringing. The number of new and total calls appear.  
The New Call LED blinks until all the new calls have been reviewed.  
If only the caller’s phone number is received, the caller’s phone  
number with the call time and date appear.  
If an incorrect, invalid or incomplete signal is received, LINE ERROR’  
appears.  
If the name and number are unlisted, PRIVATE’ appears with the  
call time and date.  
If the name and number are not available, UNAVAILABLEappears  
with the call time and date.  
If no key is pressed within several seconds, the LCD will return to standby  
mode, and display the total call counter, new call counter, current time  
and date.  
5.3 Reviewing caller ID records  
Each Caller ID record includes the time and date of the call, the call  
number (determined by the order in which the calls are received), the  
caller’s telephone number, and the caller’s name (if available).  
1. Press REVIEW  
button to review the latest number, or press  
REVIEW button to review the oldest number.  
After you view all the calls in memory, END OF LIST’ appears and  
the New Call LED turns off.  
2. To view them again, press REVIEW or button.  
Note: REPEAT appears if you receive more than one call from the same  
number.  
5.4 Deleting caller ID records  
Note: You must review all new calls before you can erase all calls.  
Deleting a single record  
1. Press REVIEW or button until you see the record you want to  
delete.  
2. Press ERASE button once. ‘ERASE?’ appears.  
3. Hold down the ERASE button untilERASEDappears.The remaining  
Caller ID records are renumbered automatically.  
Deleting all records  
1. After reviewing all new messages, press and hold ERASE button  
until ‘ERASE ALL?’ appears.  
2. Hold down the ERASE button until ‘ALL ERASED’ appears.  
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5.5 Backlit display  
When you receive a call or press any key, the LCD will light up. It will  
turn off after 10 seconds when no key is pressed.  
5.6 Call back from the caller ID memory  
1. Press REVIEW or button to find the Caller ID memory location  
to be redialed.  
2. Press CALL BACK button once to redial, the LCD shows ‘DIALING  
...’ and the phone number to be dialed immediately. The LCD then  
shows ‘PICK UP HANDSET’.  
Note: If you pick up the handset before pressing the CALL BACK  
button,REPLACE HANDSETwill appear.Replace the handset than  
the number will be redialed and ‘PICK UP HANDSET’ will appear.  
3. Pick up the handset on the telephone (not supplied) connected to  
the same telephone line as the AM880 and carry on your call as  
normal.  
6
Remote operation  
While you are away from your home or office, you can access your  
AM880 at any time and check your messages.  
1. Dial your phone number.  
2. When your outgoing message is playing, enter your remote operation  
security code (the security code label is located on the bottom of  
the AM880).  
3. Two beeps will confirm that the right code has been entered. Now  
select one of the remote commands. If no key is pressed for approx.  
10 seconds, the AM880 will hang up.  
Press:  
1#  
To:  
Playback new messages  
2#  
Playback all recorded messages  
When you press 1# to playback new messages, or  
2# to play all messages, you can then press the  
following keys to get these remote functions.  
Delete current message and delete all message  
after playback  
3#  
4#  
5#  
6#  
Repeat previous messages  
Stop playback  
Skip current message  
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4. After all your messages have been played, you hear two short beeps.  
You have 10 seconds to access the menu again, otherwise, the  
AM880 disconnects automatically.  
Press:  
7#  
To:  
Remote Turn on/off the AM880  
If you forget to turn your AM880 on, you can phone  
in from a remote location to turn it on.  
1. Call your telephone number.  
2. The AM880 answers after 10 rings. After the  
beep, enter your 3-digit security Code.  
3. After the second beep, press 7# then hang up.  
Subsequent messages will be recorded  
8#  
9#  
0#  
Re-record an OGM  
1. When you hear a beep, begin recording your new  
OGM (up to 5 minutes).  
2. When you have finished recording your new  
OGM, press 5#.  
The new OGM will playback to you.  
3. Hang up the telephone.  
Remote Record Memo  
If you press 9# (to record memo):  
1. When you hear a beep, begin recording your  
memo.  
2. When you have finished recording your memo  
message, press 5#.  
(press 5# to stop recording)  
Remote Room monitoring  
If you press 0# (to room monitoring):  
1. The built-in microphone of your answering  
machine will be switched on and you can then  
listen in on the room.  
2. Every 30 seconds you will hear a beep. If you  
want to continue listening, press 0# again within  
10 seconds. Otherwise the AM880 will hang up.  
3. To end room monitoring, hang up the telephone  
or press 5# if you want to use other remote  
functions.  
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6.1 To Retrieve Messages when Recording Memory is Full  
1. When the message capacity is full, the AM880 will answer your call  
after 10 rings and announces “MEMORY IS FULL.  
2. Enter your 3-digit security code within 10 seconds.  
3. Follow the remote message playback procedure. After all messages  
have been played back, delete ones or all of them to create more  
memory space.  
Notes for operation in New Zealand  
The grant of a Telepermit for any item of terminal equipment indicates  
only that Telecom has accepted that the item complies with minimum  
conditions for connection to its network. It indicates no endorsement of  
the product by Telecom, nor does it provide any sort of warranty. Above  
all, it provides no assurance that any item will work correctly in all respects  
with another item of Telepermitted equipment of a different make or  
model, nor does it imply that any product is compatible with all of  
Telecom’s network services.  
Telepermitted equipment only may be connected to the auxiliary  
telephone port.The auxiliary telephone port is not specifically designed  
for 3-wire-connected equipment, 3-wire-connected equipment might not  
respond to incoming ringing when attached to this port.  
All persons using this device for recording telephone conversations shall  
comply with New Zealand law. This requires that at least one party to  
the conversation is to be aware that it is being recorded. In addition, the  
Principles enumerated in the Privacy Act 1993 shall be complied with in  
respect to the nature of the personal information collected, the purpose  
for its collection, how it is used and what is disclosed to any other party.  
Customers using another company’s toll service  
Some customers use another company’s toll service and have their line  
setup so that their chosen carries access code is automatically inserted  
by the Telecom exchange. If you use such a service, your local calls will  
also be passed to the other carrier and should you dial automatically  
from the caller display memory a toll charge may be incurred.  
If you recognize the telephone number on the list as a local non-cellular  
number, then manually dial the 7-digit telephone number without the  
area code digit. This will avoid the incurring of a toll charge for a local  
number.  
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This AM880 will only work in conjunction with a tone signalling (DTMF)  
telephone, but some telephones may not be compatible. Since noise or  
speech from the telephone can upset dialling from this AM880, errors  
may result if the devices are used together in other than quiet conditions.  
Where it is necessary to dial prefix digits, such as a Caller Display  
override code (“0196” or “0197”), this AM880 will have to be used in  
conjunction with an associated tone signalling (DTMF) telephone.  
Note that some telephones are NOT compatible with this AM880 and  
errors may result if the two devices are used together in other than quiet  
conditions.The Telecom Faults Service is NOT to be called should such  
problems arise. In such cases, it is recommended that the prefix and  
wanted number are dialled manually.  
This product may require additional adaptors to allow connection to the  
telephone line.  
Temperature and ambient conditions  
The telephone answering system is designed for indoor use (temperature  
range of -10 °C to 50 °C). Do not install the system in areas where there  
is the risk of an explosion, excessive exposure to smoke, dust, vibrations,  
chemicals, moisture, and heat.The AM880 must not be installed in damp  
locations such as a bathroom or laundry, do not expose the AM880 to  
direct sunlight.  
Cleaning and care  
The surface of the case can be cleaned with a dry, soft, lint-free cloth.  
Never use cleaning agents, particularly aggressive solvents. Apart from  
occasional cleaning of the case, no other care is necessary.The rubber  
feet of the base station are not resistant to all cleaning agents. The  
telephone feet do not normally leave any marks on the surface.However,  
on account of the multitude of varnishes and surface finishes used,  
surface marks caused by the feet of the AM880 cannot be ruled out.  
Troubleshooting  
If you feel this product is not working correctly please consult the user  
guide and ensure that you are using the product in accordance with the  
instructions.  
Remove all extra telephone equipment and connect only this product  
directly to the telephone socket.  
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If the fault is still present, connect another telephone (if available) to the  
telephone socket. The results will show you whether the fault lies with  
this product or with the telephone line. If this product is working correctly  
the fault is on the telephone line. Please contact your network operator  
for assistance  
In the case of technical problems with this product please consult our  
website for further information or send us an email for a prompt response  
to your enquiry.  
Warranty information  
This product is covered by a 12 month warranty against defective  
workmanship or parts, effective from the date of purchase.  
The warranty does not extend to damage caused by misuse, negligence,  
excessive voltage, faults on the telephone line or lightning.This warranty  
in no way affects your statutory rights. Full details of the warranty are  
contained in the enclosed warranty card.  
Technical support  
In the unlikely event of a fault during this period, please consult our  
website for assistance or send us an email for a prompt response to  
your enquiry. If the product is then found to be faulty you will be asked to  
return it directly to us with a copy of the purchase receipt.  
For further information about the Oricom range of products please visit  
our website.  
Australia  
New Zealand  
Oricom International Pty Ltd  
ABN 46 086 116 369  
Locked bag 658  
Atlas Gentech (NZ) Ltd,  
Private Bag 14927,  
Panmure,  
South Windsor, NSW 2756  
Auckland  
Customer support  
Fax: (02) 4574 8898  
Customer Support  
Email:  
Fax (09) 5742722  
Ph: 1300 889 785  
Ph: 0900 50025 (Toll Call)  
2LMB98YY  
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