555-8421-211
NTDE04AB
Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.5
Standard 2.1
January 2005
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Digital Telephone IP Adapter
Installation and Administration Guide
Product release:
Publication number:
Document release:
Date:
1.5
555-8421-211
Standard 2.1
January 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. Microsoft, MS-DOS, and Windows
are trademarks of Microsoft Corporation.
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Publication history
January 2005
This is the Standard 2.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
July 2004
This is the Standard 2.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
October 2001
This is the Standard 1.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for the product release 1.3 of the
Digital Telephone IP Adapter unit.
September 2001
This is the Standard 1.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.3.0 of the
Digital Telephone IP Adapter unit.
Download from Www.Somanuals.com. All Manuals Search And Download.
Publication history
Standard 2.1
vi
Digital Telephone IP Adapter Installation and Administration Guide
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About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 27
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Digital Telephone IP Adapter unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31
Universal power supply support -
Digital Telephone Internal IP Adapter. . . . . . . . . . . . . . . . . . . . . . . . . 32
Universal power supply support -
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 33
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Digital Telephone IP Adapter Installation and Administration Guide
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Contents
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . 36
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call scenario 1: host-controlled—
corporate internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call scenario 2: host-controlled—
corporate external call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M39xx series digital telephone set accessory compatibility . . . . . . . . 46
Required footstand for Digital Telephone Internal IP
Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 47
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 48
Communications system and software requirements . . . . . . . . . . . . . . 49
Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cables included with the Digital Telephone Internal IP Adapter . . . . 58
Cables included with the Digital Telephone External IP Adapter. . . . 58
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
viii
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Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 60
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 69
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 70
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 76
on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Installing the Digital Telephone External IP Adapter unit
on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connecting the Digital Telephone External IP Adapter unit. . . . . . . . 79
the network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Powering up the Digital Telephone External IP Adapter unit. . . . . . . 81
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Digital Telephone IP Adapter Installation and Administration Guide
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Contents
Standard 2.1
4
5
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Digital Telephone IP Adapter unit system configuration. . . . . . . . . . . . . . . 115
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
6
Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Online mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 143
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Calling another station at your site—host-controlled mode . . . . . . . 145
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
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Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Going online and offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
7
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Verifying the firmware version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Determining the current firmware and software versions . . . . . . . . . 192
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 194
Performing the extraction using Windows. . . . . . . . . . . . . . . . . . . . . 194
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Contents
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 197
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 197
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Upgrading the Digital Telephone IP Adapter unit firmware . . . . . . . 198
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
8
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
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Contents
A
IP Adapter telephone menu—
Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
B
RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
C
D
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
FCC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 247
Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Fields Index
Index
249
253
Digital Telephone IP Adapter Installation and Administration Guide
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Contents
Standard 2.1
xiv
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Preface
In this preface
About this guide
xvi
xvii
xviii
xx
Product overview
Skills you need
Conventions used in this guide
Related information products
xxii
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Standard 2.1
About this guide
The Digital Telephone IP Adapter Installation and Administration Guide (NTP
555-8421-211) is for telecom and data network managers and administrators
who plan, install, and manage corporate telecommunications and data networks.
This guide contains the following information:
!
!
detailed descriptions of the Digital Telephone IP Adapter units
procedures necessary to install, configure, and manage Digital Telephone
IP Adapter units in a remote or branch office
!
suggested troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
!
!
!
basic telecommunications terminology
basic networking terminology
PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
!
Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the Digital Telephone IP Adapter unit as a part of your remote
services network. Review this guide before beginning Digital Telephone IP
Adapter unit installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.
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Product overview
Nortel proudly presents Digital Telephone IP Adapter remote
telecommunications equipment. The Digital Telephone IP Adapter Installation
and Administration Guide (NTP 555-8421-211) provides information on
configuring and maintaining your Digital Telephone IP Adapter unit.
The Digital Telephone IP Adapter unit allows your remote site to access a Reach
Line Card (RLC) installed in the host PBX. A properly completed installation
supplies your remote location with the full host PBX and.
To identify and locate documentation for the other elements of your Remote
Gateway 9100 Series network, refer to “Related information products” on page
xxii.
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Standard 2.1
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering a Digital Telephone IP Adapter unit:
!
!
!
Microsoft Windows
software installation
network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
!
basic administration of a Meridian 1, Communication Server 1000S
(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set
and XDLC configuration)
!
!
characteristics and principles of XDLC operation
PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
!
!
!
!
!
!
digital telephone set configuration
ISDN PRI configuration
trunk configuration
PBX configuration
PBX maintenance (SDI operation)
knowledge of RS-232 signaling
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Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
!
data link (Layer 2 of the OSI model)
— IP protocol
— routing
!
network (Layer 3 of the OSI model)
— addressing
— traffic analysis and provisioning
— configuration
!
Voice over IP concepts
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Standard 2.1
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions that require you to use a procedure or command.
ATTENTION!
Provides information essential to the completion of a task.
CAUTION
Risk of data loss or equipment damage
.
Cautions you against unsafe practices or potential hazards, such as
equipment damage, service interruption, or loss of data.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect → Logon Unit → Telnet.
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
!
!
performing an online configuration (connected to a node by Telnet)
performing an offline configuration (not connected to a node)
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Example
Getting there 911x → Configuration Manager → IP Configuration
The long instruction for this example is shown below.
1
Do the following:
IF
THEN
you are performing an offline
configuration,
select the device type as described in
“Selecting the device type for offline
configuration” on page 125.
you are performing an online
configuration,
connect to, and then log on to the node
as described in “Logging on to a unit” on
page 126.
2
3
In the left pane, click on the plus sign (+) beside Configuration Manager to
expand the node list.
Click on IP Configuration.
Result: The IP Configuration property sheet for the Digital Telephone IP
Adapter unit displays in the right pane.
PBX terminology
Throughout this guide, the term “host PBX” refers to any of the following
Nortel PBX platforms:
!
!
!
Meridian 1 PBX
CS 1000
CS 2100
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Standard 2.1
Related information products
This section lists sources for additional information related to the Digital
Telephone IP Adapter unit. You can order printed documentation and the CD-
ROM from your Nortel distributor.
You can also download the documentation in Portable Document Format (PDF)
from the Nortel website. To locate these documents, click on the Technical
Documentation link at the following website:
www.nortel.com
Note: The information available on the website may supersede the information
provided on the CD-ROM.
For further details, refer to Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102).
Printed documents
The following documents provide additional information on Digital Telephone
IP Adapter units and other elements of a Remote Gateway 9100 Series system:
Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103)
The Engineering Guidelines, written for the installer/administrator, describe
how a Remote Gateway 9100 Series system integrates with existing
telecommunications and data networks. This document helps you to ensure that
your networks are prepared for Remote Gateway 9100 Series.
Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102)
The Release Notes, written for the installer/administrator, describe the features
and known problems for the Reach Line Card (RLC), the Remote Gateway 9150
unit, Remote Gateway 911x series units, and Digital Telephone IP Adapter units.
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Reach Line Card Installation and Administration Guide
(NTP 555-8421-210)
The Reach Line Card Installation and Administration Guide, written for the
installer/administrator, describes how to install, configure, and manage the
Reach Line Card on the host PBX.
Remote Gateway 9150 Installation and Administration Guide
(NTP 555-8421-215)
The Remote Gateway 9150 Installation and Administration Guide, written for
the installer/administrator, describes how to install, configure, and manage the
Remote Gateway 9150 unit.
Remote Gateway 911x Series Installation and Administration Guide
(NTP 555-8421-220)
The Remote Gateway 911x Series Installation and Administration Guide written
for the installer/administrator, describes how to install, configure, and manage
Remote Gateway 911x series units.
CD-ROM
A Remote Gateway 9100 Series Product CD-ROM is available containing
the documentation in Portable Document Format (PDF), firmware, and
Remote Gateway 9100 Series Configuration Manager software.
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Standard 2.1
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Chapter 1
Digital Telephone IP Adapter
description
In this chapter
Product Introduction
43
50
51
52
53
Hardware description
Connection options
System security
Telephones
Online/Offline Table
Emergency service number
Remote Gateway 9100 Series Configuration Manager
Power requirements
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Digital Telephone IP Adapter description
Standard 2.1
Product Introduction
Digital Telephone IP Adapter units provide full-featured host Private Branch
Exchange (PBX) services to single users in small remote or home offices.
Digital Telephone IP Adapter units require each of the following components:
!
!
!
a Digital Telephone Internal or External IP Adapter unit
a Reach Line Card (RLC)
a 10BaseT Ethernet interface to an Internet Access Device (IAD)
This section provides a brief description of each component used to provide
Digital Telephone IP Adapter functionality.
Digital Telephone Internal IP Adapter
The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of
a Meridian digital telephone set. The circuit card relays voice and signaling
installed on the host PBX using the Internet Protocol (IP) network.
Refer to the following chapters for additional information:
!
!
Chapter 3, “Installing the Digital Telephone IP Adapter unit”
Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
Chapter 5, “Changing configuration settings using Configuration Manager”
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Digital Telephone IP Adapter description
Digital Telephone External IP Adapter
The Digital Telephone External IP Adapter connects to the telephone set line
voice and signaling information between your digital telephone at a remote
location and the RLC installed in the host PBX over the IP network. Refer to the
following chapters for additional information:
!
!
Chapter 3, “Installing the Digital Telephone IP Adapter unit”
Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
Chapter 5, “Changing configuration settings using Configuration Manager”
Reach Line Card
The Reach Line Card (RLC), installed in the host PBX, provides service for up
to 16 ports on a single-slot card or 32 ports on a double-slot card. The RLC
emulates a standard digital line card (XDLC), providing PBX functionality for
telephones at remote locations (including sites using the Digital Telephone IP
Adapter unit).
The RLC relays voice and signaling information between the remote digital
telephone and the host PBX over the IP network.
For a more detailed description, refer to the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210).
Voice over IP technology
The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP
technology to send voice and data signals between your office and the host PBX
through the existing IP data network.
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Digital Telephone IP Adapter description
Standard 2.1
Configuration - device and software
To make the Digital Telephone IP Adapter unit operational, some configuration
IP Adapter unit:
!
telephone menu
You must use the telephone menu to configure the Digital Telephone IP
Adapter unit initially.
For detailed instructions on using the telephone menu, refer to Chapter 4,
“Configuring the IP Adapter unit using the telephone menu”.
!
Remote Gateway 9100 Series Configuration Manager
Remote Gateway 9100 Series Configuration Manager is a Windows-based
application for accessing the Digital Telephone IP Adapter unit
configuration settings. Once you have configured the Digital Telephone IP
Adapter unit, you can use Configuration Manager to make configuration
changes and perform ongoing administration.
For more details, refer to Chapter 5, “Changing configuration settings using
Configuration Manager”, and Chapter 7, “Administration”.
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Digital Telephone IP Adapter description
Hardware description
This section describes the LED indicator displays, power supply, cables,
connectors, and Internet Access Devices (IAD) for the Digital Telephone IP
Adapter units.
Digital Telephone IP Adapter unit LED indicators
The operational status of the Digital Telephone IP Adapter unit is indicated by
LEDs mounted on the following:
!
!
telephone set footstand for the Digital Telephone Internal IP Adapter
front panel of the Digital Telephone External IP Adapter
LED
Indicator
Type
LED
Indicator
Name
Description
Power
On
When lit, this LED indicates that power is present.
IP network TX
When flashing, this LED indicates that data is
being transmitted over the Ethernet network.
RX
When flashing, this LED indicates that data is
being presented to the Digital Telephone IP
Adapter unit over the Ethernet network.
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Digital Telephone IP Adapter description
Standard 2.1
Digital Telephone IP Adapter unit LED indicator display diagrams
Digital Telephone IP Adapter circuit card
Power
LED
Tx
Rx
LED LED
G016IP
Digital Telephone IP Adapter unit
Front view
LED
Indicators
Power
TX RX
G101489IP
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Digital Telephone IP Adapter description
Digital Telephone Internal IP Adapter
The Digital Telephone Internal IP Adapter provides the connections listed
below:
!
a female RJ-45 connector (labeled ETHERNET) for a 10BaseT Ethernet
connection to an Internet Access Device
!
a female RJ-11 connector (labeled LINE) for an analog connection to the
PSTN
This connector is not used for the Digital Telephone Internal IP Adapter
circuit card.
!
a male RJ-11 connector on an approximately six-inch TCM cable for the
connection between the circuit card and the digital telephone.
Digital Telephone External IP Adapter
The Digital Telephone External IP Adapter provides the connections listed
below:
!
a female RJ-45 connector (labeled ETHERNET) for a 10BaseT Ethernet
connection to an Internet Access Device
!
a female RJ-11 connector (labeled LINE) for an analog connection to the
PSTN
This connector is not used for the Digital Telephone External IP Adapter
unit.
!
!
a female RJ-11 connector (labeled D PHONE) for a connection to the
digital telephone
a DB-9 connector (labeled ADMIN) provides an RS-232 connection to the
serial port of a PC
Note: The ADMIN port on the Digital Telephone External IP Adapter is for
field service use only.
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Digital Telephone IP Adapter description
Standard 2.1
Universal power supply support - Digital Telephone Internal IP
Adapter
The Digital Telephone Internal IP Adapter requires a 0.5A/24V power supply.
To order the power supply from your Nortel distributor, request part number
NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this
power supply, shown in the following illustration, accommodates North
American, British (U.K.), and European standards.
Digital
Telephone
Internal IP
Adapter
circuit card
Digital Telephone
IP Adapter
cable
To wall
outlet
Power supply
Power cable
G017
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Digital Telephone IP Adapter description
Universal power supply support - Digital Telephone External IP
Adapter
The Digital Telephone External IP Adapter requires a 0.5A/24V power supply.
To order the power supply from your Nortel distributor, request part number
NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this
power supply, shown in the following illustration, accommodates North
American, British (U.K.), and European standards.
Digital Telephone External IP Adapter unit
Digital Telephone IP
Adapter unit
cable
To wall
outlet
Power supply
Power cable
G101532IP
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Digital Telephone IP Adapter description
Standard 2.1
Internet Access Device description
If you are using a 10BaseT Ethernet LAN at the remote site, you can connect the
Digital Telephone IP Adapter unit to any high-speed Internet Access device. The
following are some commonly-used devices:
!
ISDN Basic Rate Interface (BRI) router
A BRI router is designed to send voice and data traffic across an ISDN line.
digital subscriber line (xDSL) modem
!
An xDSL modem transmits digital information at high bandwidth on
existing phone lines. The xDSL modem can send and receive data at a rate
of 512 Kbps to 6 Mbps. An example, is the 1-meg modem.
!
cable modem
A cable modem is used on cable TV lines so that customers can dial up to
their Internet service providers over a cable line, instead of a telephone line.
Refer to the Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103) for detailed information on the interaction of the Digital
Telephone IP Adapter unit with the IP Network.
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Digital Telephone IP Adapter description
Connection options
Communications between the Digital Telephone IP Adapter unit in your office
and the host PBX takes place using 10BaseT Ethernet interface to an Internet
Access Device (IAD) on a corporate wide area network (WAN). This section
provides a description of this connection.
10BaseT Ethernet interface
The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP
(VoIP) technology over the IP network to the host PBX. Voice data is forwarded
as UDP/IP packets and the signalling data as TCP/IP packets. You can connect
the Ethernet interface to an Internet Access Device such as a BRI router, an
xDSL modem, or cable modem. For more information, refer to the “Internet
Access Device description” on page 34.
Note: The Digital Telephone IP Adapter uses a half-duplex 10BaseT Ethernet
connection.
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Digital Telephone IP Adapter description
Standard 2.1
How Digital Telephone IP Adapter units work
There are two major components to the Digital Telephone IP Adapter units.
They are:
1. the Digital Telephone Internal or External IP Adapter unit located at the
remote location
2. the RLC located on the host PBX
These two components, along with the connection options described on page 35,
extend the host PBX services to a remote user.
IP network diagram
Digital Telephone Internal
IP Adapter circuit card
Digital Telephone
External IP Adapter unit
OR
Digital telephone
Ethernet
Host PBX
Internet
Access
Device
Corporate
WAN
Reach Line Card
Internet
G018
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Digital Telephone IP Adapter description
Outgoing call process
To place outgoing calls, users can either pick up the handset on the telephone or
press the line key. For a detailed description of the outgoing call process, refer to
the sample illustrations beginning on page 38.
Incoming call process
When someone places a call through the host PBX to a Digital Telephone IP
Adapter unit, the RLC connects to the remote unit. The host PBX then
completes the call normally. If the RLC cannot establish a connection, the call
rings until the host PBX forwards the call to voice mail. Refer to Chapter 6,
“Using the digital telephone”, for a more detailed description of the incoming
call process.
Note: After a power failure, a Digital Telephone Internal or External IP Adapter
unit comes back online and answers all incoming calls. To prevent the unit from
staying online indefinitely after a power outage, enter a single Offline command
in the unit's Online/Offline table for the week. Use SPRE codes to go online and
offline. For more information on the Online/Offline table, refer to “Online/
Offline Table” on page 50. For more information on SPRE codes, refer to
“Going online and offline” on page 152.
Host-controlled call mode
When you place a call to someone at the host site, or when someone from the
host site calls you, the call is in host-controlled call mode. Calls in host-
controlled mode are routed through the host PBX. Refer to the sample
illustrations beginning on page 38.
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Digital Telephone IP Adapter description
Standard 2.1
Call scenario 1: host-controlled—corporate internal call
The following diagram shows how a call is routed when placing a host-
controlled call over the IP network to the corporate office:
Host-controlled call (corporate internal call)
Remote site
Digital Telephone
External IP Adapter unit
Digital Telephone
Internal IP Adapter circuit card
OR
Digital telephone
Ethernet
Corporate
WAN
Internet
A
Internet
Access
Device
Host location
B
RLC
Host
PBX
C
1
Host
stations
Voice over IP call
G019IP
Calls work the same in reverse, from the host PBX site to the Digital Telephone
IP Adapter unit site.
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Digital Telephone IP Adapter description
Voice over IP network call
1
The Digital Telephone IP Adapter user lifts the handset (item A).
Result: The Digital Telephone IP Adapter user hears a dial tone. This
indicates a successful connection to the RLC over the IP network (item B).
2
The Digital Telephone IP Adapter user dials a telephone number, such as
the extension number of host station 1.
Result: The Digital Telephone IP Adapter unit sends the dialed digits as
packets through the IP network to the Ethernet network or Corporate WAN
to the RLC. The RLC converts the packets to the format required by the
host PBX.
3
The host PBX then converts the data to voice and routes the call to host
station 1 (item C).
Note: Item notations in parentheses refer to circled markers in the diagram on
page 38.
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Digital Telephone IP Adapter description
Standard 2.1
Call scenario 2: host-controlled—corporate external call
The following diagram shows how a call is routed when placing a host-
controlled call to a party outside the organization using a Digital Telephone IP
Adapter unit.Calls work the same in reverse, from the host PBX site to the
Digital Telephone IP Adapter unit site.
Host-controlled call (corporate external call)
Remote site
Digital Telephone
External IP Adapter unit
Digital Telephone
Internal IP Adapter circuit card
OR
Digital telephone
Ethernet
Corporate
WAN
Internet
A
Internet
Access
Device
B
Host location
RLC
Host
PBX
1
2
Host
stations
Voice over IP call
G020IP
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Digital Telephone IP Adapter description
Voice over IP network call
1
The Digital Telephone IP Adapter user lifts the handset (item A).
Result: The Digital Telephone IP Adapter user hears a dial tone. This
indicates a successful connection to the RLC over the IP network and the
corporate WAN (item B).
2
The Digital Telephone IP Adapter user dials the external telephone number.
Result: The Digital Telephone IP Adapter unit sends the dialed digits as
packets across the Ethernet network. The packets go through the IP
network and the corporate WAN, to the RLC. The RLC converts the
packets to the format required by the host PBX. The host PBX then
converts the data to voice and routes the call to the called party (host
stations 1 and 2).
Note: Item notations in parentheses refer to circled markers in the diagram on
page 40.
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Digital Telephone IP Adapter description
Standard 2.1
System security
There are two levels of security that you can set to control access from Digital
Telephone IP Adapter units to the RLC on the host PBX. This section describes
these security levels and how you can manage them using Remote Gateway
9100 Series Configuration Manager.
No security
When no security measures are used, the RLC accepts incoming calls from all
Digital Telephone IP Adapter units.
Use this level with caution as it exposes the RLC to unauthorized use. For
example, No security allows a user from an unauthorized remote site can
accidentally, or intentionally, connect to the RLC. With this connection made,
the unauthorized user can now place long distance phone calls through the RLC
and the host PBX.
Security identifier
When you choose the security identifier level of security, the Digital Telephone
IP Adapter automatically sends its configured security identifier (password) for
each connection request. The RLC compares the identifier configured to the
RLC port with the identifier assigned to the Digital Telephone IP Adapter. If the
identifiers match, then the RLC grants the requested connection.
If the identifiers do not match, then the RLC records an event in the Digital
Telephone IP Adapter system log. You can view the system log in Remote
Gateway 9100 Series Configuration Manager. The telephone displays
HOSTLESS MODE,ïindicating that communications with the host PBX are
down.
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Digital Telephone IP Adapter description
Telephones
This section lists the telephones, features, and modules supported by the Digital
Telephone IP Adapter unit.
Supported digital telephones
Digital Telephone IP Adapter units support the following digital telephone sets
with display:
! M2008D
! M2008HFD
! M2216D
! M2616D
! M3310
! M3820
! M3902
! M3903
! M3904
! M3905
Your digital telephone must have a one or two-line display in order to configure
the Digital Telephone IP Adapter unit with the telephone display menu.
Notes:
1. Because it is a discontinued model, the M2616CT cordless digital
telephone set is no longer supported.
2. When you update the message on the host PBX that displays when the
digital telephone set is idle, you must unplug the digital telephone set and
plug it back for the change to take effect.
3. You must re-boot a Digital Telephone IP Adapter unit after unplugging and
re-plugging the telephone cord of its associated digital telephone set.
4. Auto Answer Back (AAB) activation on M26xx series digital telephone
sets on Remote Gateway 9100 Series units connected to CS 2100 PBXs
does not produce a dial tone. The digital telephone sets operate properly,
but no dial tone is present. To produce dial tone in this situation, configure
the port on the RLC as a TAPI port.
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Digital Telephone IP Adapter description
Standard 2.1
Notes for M39xx series digital telephone sets:
1. To label the Local Keys on M3902 digital telephone sets, use the options
key on the digital telephone set itself.
2. If you downgrade the host PBX to a release prior to X11 release 25.40, you
must also downgrade any new or upgraded M39xx digital telephone sets so
that the Meridian 1 PBX can support them. This applies to digital telephone
sets attached to Remote Gateway 9100 Series units and Extended Digital
Line Cards.
3. The M3904 digital telephone set Key Map fails using Virtual Office on
Remote Gateway 9100 Series. Upgrade the digital telephone set’s firmware
to version 8.3 to resolve this problem.
4. Uploading and downloading M3904 and M3905 firmware requires the
most recent digital telephone set hardware. To resolve problems following
firmware uploads and downloads, including missing functionality, refer to
the User Guide and Release Notes for your particular digital telephone set.
5. Flash upgrade download times to remote M39xx digital telephone sets over
an IP network with low delay and packet loss are comparable to PBX wired
downloads.
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Digital Telephone IP Adapter description
M2000 series (European models M3310 and M3820) and M39xx series
digital telephone set model and accessory compatibility
The following tables show Digital Telephone IP Adapter compatibility with
M2000 series (M3310 and M3820 European models) and M39xx digital
telephone set models and accessories:
Digital Telephone
Internal IP Adapter
Digital Telephone
External IP Adapter
i
Digital Telephone Set Models
M2008D, M2008HFD
M2616D
ꢀ
ꢀ
ꢀ
ꢀ
M2216D-ACD
ꢀ
Discontinued
ꢀ
ꢀ
M2616CT Cordless
M3310, M3820 (Europe only)
M3902, M3903
Discontinued
ꢀ
ꢀ
ꢀ
ꢀ
M3904
M3905 (ACD)
M2000 series (M3310 & M3820 European models) Add-on Modules
Headsets
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
External alert
Key-based expansion module
ATA (Analog Terminal Adapter)
MCA (Meridian Communications
Adapter)
i. The host PBX must be running software capable of supporting each digital telephone
set model used.
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Digital Telephone IP Adapter description
Standard 2.1
M39xx series digital telephone set accessory compatibility
The following table shows Remote Gateway 9150 unit compatibility with
M39xx series digital telephone set accessories.
M39xx series Digital Telephone Set Accessories
and Add-on Modules
Digital Telephone IP
Adapter units
Headsets
ꢀ
ꢀ
ꢀ
External alert & recording interface
Key-based expansion module (22-button, up to two for
each 3904/05)
Display-based expansion module
ATA (Analog Terminal Adapter)
Personal Directory PC utility
ꢀ
ꢀ
ꢀ
ꢀ
Full-duplex Speakerphone
CTI (Computer Telephony Integration) Adapter
Required footstand for Digital Telephone Internal IP Adapter units
The Digital Telephone Internal IP Adapter unit installs in the footstand of the
Meridian Digital Telephone. The required ATA/MCA footstand is standard on
Meridian Modular Telephones (M2000 series) with a date code of May 6, 1998
or later. Contact your Nortel distributor to obtain the required footstand if your
telephone has an earlier date code.
Supported telephone modules
Digital Telephone IP Adapter units support the following telephone modules:
!
!
add-on modules to add more keys to the digital telephone
application modules to provide more functionality to the digital telephone
Note: Digital Telephone Internal IP Adapter units do not support Meridian
Communication Adapters (MCAs) or Analog Telephone Adapters (ATAs).
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Digital Telephone IP Adapter description
Supported telephone features
The Digital Telephone IP Adapter units support all features provided by the host
PBX for host-controlled calls. The following are some examples:
!
!
!
!
!
!
ACD features
call forward
conference
call waiting
hold
transfer
Note: Dial tone for conference and transfer can be very rough. A stutter can be
heard during a remote dial tone. This is a normal occurrence and is caused by the
DSP activating a dial tone relay.
Refer to Chapter 6, “Using the digital telephone”, for a detailed description of
the features listed above.
Computer telephony integration applications
You can use the following two types of computer telephony integration (CTI)
applications:
1. first-party CTI applications that use the Symposium Desktop Telephone
Application Programming Interface (TAPI) Service Provider
2. third-party CTI applications that use Symposium TAPI Service Provider for
M1
You can use both types with the Digital Telephone IP Adapter unit.
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Digital Telephone IP Adapter description
Standard 2.1
Automatic Call Distribution (ACD) applications
The Digital Telephone IP Adapter supports all Nortel Automatic Call
Distribution (ACD) applications.
If an ACD agent loses communication to the Digital Telephone IP Adapter unit,
or the unit goes offline, the agent is placed in Make Set Busy (MSB) mode. This
mode logs the agent out of the ACD queue so that calls can be routed to other
ACD agents. Once you re-establish communication between the agent and the
Digital Telephone IP Adapter, the digital telephone set display shows “Set Busy
Activated”.
In addition, when an ACD agent is on a call using a Local Calling key, the
Digital Telephone IP Adapter unit sends a transparent Not Ready key press to
the host PBX and places the ACD agent’s digital telephone set in Not Ready
mode. This feature prevents the ACD agent from receiving ACD calls when
active on a local call. The Digital Telephone IP Adapter unit removes the digital
telephone set from the Not Ready mode when the agent terminates the local call.
If you are having trouble with ACD agents being logged off unexpectedly or
calls that terminate prematurely, try the following:
!
Set the User On Demand Idle Timer to 90 seconds and the User On
Demand Minimum Call Timer to 1 second.
Note: You can configure these settings on the RLC’s Remote Connection
Configuration property sheet in Configuration Manager.
!
Allocate a permanent connection for the ACD agents.
— On the RLC Port Configuration property sheet, click on the Configure
button for the Network Port in question.
— In the Network Port Configuration dialog box, select Permanent
Allocation.
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Digital Telephone IP Adapter description
Communications system and software requirements
The following table shows the software versions necessary to run Digital
Telephone IP Adapter units on compatible Nortel’s communications systems.
Digital Telephone IP Adapter units
i
Communications system
Meridian 1 PBX
CS 1000
System software version
X11 release 23 or higher
Release 2 or higher
CS 2100
Release MSL12 or higher
i. Requires Remote Gateway 9100 Series software version 1.5 or higher.
Supported Codecs
The following tables show the Codecs supported by the Digital Telephone IP
Adapter unit, as well as the data stream, and approximate peak bandwidth
required by each.
Digital Telephone IP Adapters
Approximate peak bandwidth, including IP
CODEC
G.711
Data stream only
64 Kbps
overhead (30 ms voice packets)
78 Kbps
22 Kbps
G.729A
8 Kbps
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Digital Telephone IP Adapter description
Standard 2.1
Online/Offline Table
Configure the Online/Offline table on the RLC to schedule the times that you
want to make the host PBX available to the Digital Telephone IP Adapter unit.
Note: When the Digital Telephone IP Adapter unit is in offline mode, you
cannot use it to place or receive calls.
You can define up to eight entries per day, every day of the week for each Digital
Telephone IP Adapter unit site. You can define each entry as online, offline, or
undefined for each time period entered.
You can override the settings of the Online/Offline table if the table attempts to
suspend access to the connection in the middle of a business call. You are alerted
by a tone and a display message 30, 20, and 10 seconds before the connection is
terminated. To override connection termination, you must enter the online SPRE
(Special Prefix) code on the telephone.
You can configure an online/offline table for each remote site on the RLC. Refer
to the Reach Line Card Installation and Administration Guide (NTP 555-8421-
210) for configuration information.
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Digital Telephone IP Adapter description
Emergency service number
To make an emergency service call, you must use a PSTN telephone. The Digital
Telephone IP Adapter unit does not support emergency service calls.
ATTENTION!
You must place emergency service calls on a telephone that
is directly connected to a PSTN line. If you place an
emergency service call from a station that is connected to a
Digital Telephone IP Adapter unit, the RLC routes the call
through the host PBX. (The host PBX could be in a
different city.)
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Digital Telephone IP Adapter description
Standard 2.1
Remote Gateway 9100 Series Configuration
Manager
After the initial configuration is complete, you can use Remote Gateway 9100
Series Configuration Manager administration software to make configuration
changes and administer the Digital Telephone IP Adapter unit. Refer to Chapter
5, “Changing configuration settings using Configuration Manager”. The
software is a Windows-based application that is installed on your PC.
Administration tasks include the following:
!
!
!
!
viewing the system status
performing upgrades, backups, or restores
making configuration changes
changing the administration password
Note: You must use the telephone set menu to configure the Digital Telephone
IP Adapter unit for the first time. Refer to “Before you begin” on page 84 for a
detailed telephone menu description.
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Digital Telephone IP Adapter description
Power requirements
This section lists characteristics of the recommended power supplies for the
Digital Telephone IP Adapter units.
Input specifications
Input specifications for the Digital Telephone IP Adapter units are as follows:
Characteristic
voltage
Rating
90 - 264 VAC
47 - 63 Hz
frequency
current
0.4A maximum
Output specifications
Output specifications for the Digital Telephone IP Adapter units are as follows:
Characteristic
voltage
Rating
24 VDC +/-5%
0.62A maximum
15W maximum
current
power
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Digital Telephone IP Adapter description
Standard 2.1
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Planning for installation
Standard 2.1
Physical environment
This section provides the space, temperature, cabling, and mounting information
you need to know before you install Digital Telephone IP Adapter units.
Space
Insert the Digital Telephone IP Adapter into the base of a digital telephone set.
The dimensions for the circuit card are as follows:
!
!
16.5 cm (6.5 inches) wide
8.8 cm (3.5 inches) deep
Place the Digital Telephone IP Adapter on a desk, or mount it on the wall. The
dimensions for the unit are as follows:
!
!
18.2 cm (7.2 inches) wide
9.9 cm (3.9 inches) deep
Temperature
The table on the following page describes the temperature and humidity
conditions that the Digital Telephone IP Adapter unit can withstand without any
performance degradation or damage.
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Specification
Minimum
Maximum
Normal operation
Recommended:
! Temperature (Ambient)
! Relative humidity
! 0°C (32°F)
! 40°C (104°F)
! 10%
! 95% (non-
condensing)
Storage
Recommended temperature
Relative humidity
-40°C (-40°F)
70°C (158°F)
5%
95% RH (non-
condensing)
Power consumption
Voltage
Current
24VDC
0.3A
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Planning for installation
Standard 2.1
Mounting options
Place the Digital Telephone External IP Adapter on a desk, or mount the unit on
the wall. If mounting on the wall, make sure that the chosen location allows you
to easily view the LED indicators on the front panel.
ATTENTION!
Installation on the wall must be completed using standard
telephony installation practices.
Cables included with the Digital Telephone Internal IP Adapter
The Digital Telephone Internal IP Adapter package includes a power cord and
power supply.
Cables included with the Digital Telephone External IP Adapter
The Digital Telephone Internal IP Adapter package includes the following
cables:
!
!
1.83 meter (6-foot) RJ-11 telephone cord
a power cord and power supply
Cables you must supply yourself
The following cables used to establish the network connections are industry-
standard cables and are not provided in the Digital Telephone External IP
Adapter package.
!
!
!
Ethernet cable (CAT 5)
telephone cable
serial cable for the Digital Telephone External IP Adapter
You must obtain these cables from your local cable supplier.
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Administration PC
This section describes the way that you can connect an administration terminal
to the Digital Telephone IP Adapter unit. It also describes the hardware and
software requirements for using the Configuration Manager administration
software.
Connection options
The Digital Telephone IP Adapter system includes the Configuration Manager
software that enables you to configure, administer, and upgrade the Digital
Telephone IP Adapter unit. You can connect to Digital Telephone IP Adapter
unit with Telnet to use Configuration Manager, or using the digital telephone set
menu.
You can access Configuration Manager using a 10BaseT Ethernet connection for
ongoing administration and upgrade of Digital Telephone IP Adapter units.
Note: Use the telephone set menu for first-time configuration of Digital
Telephone IP Adapter units.
Ethernet connection
Once you configure the Digital Telephone IP Adapter unit with its IP interface
!
!
You can establish communication between the Digital Telephone IP
Adapter unit and the RLC (that is, calls can be routed over the data link
between the two).
You can administer the Digital Telephone IP Adapter unit over the data link
between the unit and the RLC. For more information, refer to Appendix ,
“Administering multiple nodes in the network,”.
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Planning for installation
Standard 2.1
Administering multiple nodes in the network
If you are responsible for administering one or more Digital Telephone IP
Adapter units and the RLC on the host PBX, you can access them and the RLC
from anywhere on the network.
Note: You do not have to install separate administration PCs for the RLC and
the Digital Telephone IP Adapter unit(s). You can use one administration PC to
administer all units in the Remote Gateway 9100 Series network.
Windows PC requirements
To use Configuration Manager, the administration PC must:
!
!
be an IBM-compatible PC
use a Windows 95, 98, NT Workstation 4.0, Millennium Edition (ME),
2000 Professional, or XP (Professional and Home Edition) operating
system with the Microsoft TCP/IP networking component installed
!
!
be equipped with a CD-ROM drive
be equipped with a 10BaseT Ethernet interface card (this provides access to
the Ethernet network)
!
have an available COM port if you wish to use the RS-232 serial port to
establish a direct serial connection
!
!
be equipped with a pointing device, such as a mouse
have 32 Mbytes of RAM for Windows 95, 98, and ME, or 64 Mbytes of
RAM for Windows NT Workstation 4.0, 2000 Professional, and XP
(Professional and Home Edition
!
have 48 Mbytes of available storage for Windows 95, 98 and ME, or 64
Mbytes of available storage for Windows NT Workstation 4.0, 2000
Professional, and XP (Professional and Home Edition)
Note: Configuration Manager does not support any of the Win32 Server
versions of Microsoft Windows.
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Trivial File Transfer Protocol (TFTP) server
A TFTP server is required for performing firmware upgrades and configuration
uploads. You can use any TFTP server application. TFTP server applications are
available from the Internet.
Year 2000 compliance
The Digital Telephone IP Adapter unit and Configuration Manager software are
Year 2000 compliant. However, you must ensure that the administration PC is
Year 2000 compliant by verifying that the Windows operating system is shown
in this table:
Operating system
Windows 95
Year 2000 compliance requirement
Version 95b
OK as is
Windows 98
Windows NT Workstation 4.0
Windows 2000
Service Pack 5 or higher
Ok as is
Windows ME
Ok as is
Windows XP
OK as is
Optivity Telephony Manager and Configuration Manager
Nortel does not guarantee that Optivity Telephony Manager (OTM) and the
Configuration Manager can operate simultaneously on the same administration
PC. Simultaneous running of these two applications has not been tested and is,
therefore, not supported.
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Planning for installation
Standard 2.1
Network considerations
Refer to the Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103) for detailed information on planning and preparing your
network for the addition of IP Adapter units. The Digital Telephone IP Adapter
unit communicates with the host PBX using the IP network. To use the Digital
Telephone IP Adapter unit in these networks, you must consider the issues
described in this section.
IP addressing and routing
To place and receive calls over the IP network, you must:
!
!
physically connect the Digital Telephone IP Adapter unit to the IP network
assign a unique IP address and a subnet mask to the Digital Telephone IP
Adapter unit, unless using Dynamic Host Configuration Protocol (DHCP)
Note: Similarly, you must assign a subnet mask, gateway, and unique IP
address to the RLC on the host PBX.
!
have the ability to send and receive traffic to and from the RLC on the host
PBX
Determining DHCP assigned IP addresses
If you use DHCP at the remote location, determine the Remote Gateway 9100
Series unit's IP address by checking the Network statistics for the RLC through
Configuration Manager. Log onto Configuration Manager, choose the RLC as
the Device Type, and then access Alarms/Stats/Logs → Network Statistics.
Enter the Unit ID of the Remote Gateway 9100 Series unit that you want to
review the statistics for. The DHCP assigned IP address displays at the top of the
window.
Note: If you are using a Network Address Translation (NAT) router at the
remote location, the IP address provided is a NAT address. To access the Remote
Gateway 9100 Series unit using Telnet, ensure that the NAT router allows Telnet
access to TCP port 23, and for upgrades, TCP port 69.
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Planning for installation
Network diagram
The following diagram shows the Digital Telephone IP Adapter unit’s position
in an IP network.
Internal
network
Host
PBX
Ethernet
network
10.1.1.6
10.1.1.5
10.3.1.1
User's
PC
Digital Telephone
Internal IP Adapter circuit card
10.1.1.4
Data modem
Router
10.3.1.2
RLC
Corporate
WAN
Management
port (optional)
10.2.1.1
10.2.1.10
10.4.1.2
Data modem
10.1.1.1
User's
PC
Digital Telephone
External IP Adapter unit
Router
10.3.1.3
10.2.1.3
10.1.1.2
10.1.1.3
G101520IP
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Planning for installation
Standard 2.1
Deployment
This section presents the Digital Telephone IP Adapter unit deployment models
(options) that are supported by Nortel.
Transport media
You can only configure the Digital Telephone IP Adapter unit on the RLC to use
the IP network. For further details on this configuration, refer to Priority under
Remote Port Configuration in the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210).
Network Address Translation (NAT)
Some network routers run the NAT protocol that allows multiple devices in the
IP network to share the same broadband IP address. An alternative to running
the NAT protocol is to have the network administrator provide each device with
its own broadband IP address.
Digital Telephone IP Adapter units support NAT functionality, if this
functionality is enabled on your network. You can only connect a single Digital
Telephone IP Adapter unit behind a NAT router. You can connect multiple
Digital Telephone IP Adapter units behind a Network Address and Port
Translation (NAPT) router. If you are not sure whether yours is a NAT router or
a NAPT router, check with your vendor.
You must configure your Digital Telephone IP Adapter unit for IP permanent
allocation if it is connected behind a NAT router. You can assign a static IP
address to your Digital Telephone IP Adapter unit, or you can use DHCP to
obtain its IP address.
Translation tables within NAT routers control the communication path from the
private network to the public network. Most NAT devices contain timers that
monitor the translation table entries. Each time the device uses a translation table
entry, the timer restarts. Individual table entries are deleted if the
communications path is not used and the timer expires.
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It is possible, when using a Digital Telephone IP Adapter unit behind a NAT
device, that prolonged periods of silence cause the NAT translation table entries
to clear and drop the audio path. An example of this is a remote user listening to
a conference call with the user’s digital telephone set on mute. After five
minutes (the default NAT translation table timer on many NAT routers) the
router drops the voice path. The remote user is no longer able to hear the
conference. To restore the NAT table entry and recover the audio path, the
remote user can go off mute and speak into the digital telephone set.
To prevent the NAT translation table from dropping the audio path:
!
configure the translation tables on the NAT router with a large timer value
(for example, two hours)
!
configure a static translation table entry for UDP port 20480
IP deployment
Before deploying your Digital Telephone IP Adapter unit, ensure that you
engineer the IP network properly. You can configure a permanent (Model 1) or
on-demand (Model 2) IP connection. The following guidelines describe
requirements, conditions, and characteristics of each supported IP deployment
option:
Model 1: IP permanent
If using DSL or a cable modem, configure an IP permanent connection.
!
!
The Digital Telephone IP Adapter unit re-establishes its TCP/IP signaling
session to the RLC once per minute.
The Digital Telephone IP Adapter unit supports both static IP and, through
DHCP, dynamic IP addressing
!
!
Do not configure a remote IP address on the RLC.
One virtual private network (VPN) supports multiple Digital Telephone IP
Adapter units.
!
!
One Network Address Translation (NAT) router supports only one Digital
Telephone IP Adapter unit.
One Port number and Network Address Translation (PNAT) router supports
multiple Digital Telephone IP Adapter units.
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Planning for installation
Standard 2.1
!
The RLC requires an IP address that the Digital Telephone IP Adapter unit
can access.
Model 2: IP on-demand
If your BRI routers incur toll charges, configure an IP on-demand connection.
!
!
TCP/IP signaling sessions between the RLC and the Digital Telephone IP
Adapter unit close when calls end.
Configure a static IP address for the Digital Telephone IP Adapter unit on
the RLC for best service.
!
!
!
IP on-demand configuration supports VPNs.
IP on-demand configuration does not support NAT or PNAT routers.
Both the RLC and Digital Telephone IP Adapter unit require IP addresses
that are accessible from the other unit.
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Chapter 3
Installing the Digital Telephone IP
In this chapter
Preparing for installation
68
70
76
82
Installing the Digital Telephone Internal IP Adapter circuit card
Installing the Digital Telephone External IP Adapter unit
Testing the network connection
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Preparing for installation
This section shows you how to prepare for the installation of the Digital
Telephone IP Adapter unit.
General Safety
The following is a list of general safety measures to be considered when
installing the Digital Telephone IP Adapter unit.
!
Do not ignore the warnings, in the guide, about the risks related to installing
and handling hardware. For a description of the types of warnings this
guide provides, refer to “Conventions used in this guide” on page xx in the
Preface.
!
Follow these safety precautions at all times to avoid damage or injury:
— Plug the Digital Telephone IP Adapter unit into a properly grounded
power source to reduce the possibility of electric shock and damage to
the unit or network.
— Ensure that nothing rests on connection cables, and that cables cannot be
tripped over or stepped on.
!
Protect the equipment against Electrostatic discharge (ESD). ESD affects
the performance and decreases the useful life of system components. ESD
can seriously damage component parts such as circuit cards. Implement the
following precautions that are recommended by computer and telephone
equipment manufacturers:
— Remove items that generate static charge from the installation site.
— Use antistatic spray if the site is carpeted.
— Ground yourself before handling any equipment.
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Installing the Digital Telephone IP Adapter unit
Required hardware and software tools
You need the following tools for hardware and software installation:
!
antistatic ESD wrist strap (recommended)
!
Phillips-head screwdriver and two number eight wood screws (if you want
to mount the Digital Telephone External IP Adapter on the wall)
!
!
Remote Gateway 9100 Series Product CD-ROM
PC with a CD-ROM drive or an Internet connection for obtaining software,
firmware, and documentation updates
!
TFTP server application installed on the PC
The TFTP server is required for performing firmware upgrades. If a TFTP
server is currently not installed, you can obtain one from the Internet.
Unpacking and inspecting the equipment
Before you install the Digital Telephone IP Adapter unit, ensure that the
following package contents are all present and are not damaged:
!
!
!
!
one Digital Telephone Internal IP Adapter or Digital Telephone External IP
Adapter
one power cord and power supply for each Digital Telephone IP Adapter
unit
one six-foot RJ-11 telephone cable for each Digital Telephone External IP
Adapter unit
one installation kit for each Digital Telephone Internal IP Adapter circuit
card. Each installation kit includes the following:
— two ferrite beads
— one overlay
— two mounting screws (used to attach the circuit card to the foot stand)
Remote Gateway 9100 Series and RLC Release Notes (NTP 555-8421-102)
Digital Telephone IP Adapter Quick Start Guide
!
!
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Installing the Digital Telephone Internal IP
Before you can install the Digital Telephone Internal IP Adapter circuit card,
you must first remove the footstand of the digital telephone. For more
information about supported telephone footstands, refer to “Required footstand
for Digital Telephone Internal IP Adapter units” on page 46.
Note: You can only add the Digital Telephone Internal IP Adapter circuit card to
digital telephones that have an ATA/MCA footstand. To obtain an ATA/MCA
footstand, contact your Nortel distributor.
Removing the footstand of the digital telephone set
To remove the footstand of the digital telephone set:
1
Disconnect the telephone-side connection of the RJ-11 TCM telephone
cable. The other end of this cable connects to the wall jack.
2
Place the telephone on a flat surface with the keypad facing downward.
Note: Ensure that you are grounded with an approved ESD strap.
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Installing the Digital Telephone IP Adapter unit
3
Unscrew and remove the footstand of the digital telephone.
Note: Refer to “A” in the following diagram.
B
A
G101492
4
Punch out the front panels in the footstand of the telephone to make the
connections accessible when you install the Digital Telephone Internal IP
Adapter circuit card.
Note: Refer to “B” in the preceding diagram.
Inserting the Digital Telephone Internal IP Adapter circuit card
To insert the Digital Telephone Internal IP Adapter circuit card into your digital
telephone:
1
Remove the Digital Telephone Internal IP Adapter circuit card from the
antistatic bag.
2
Insert the leading edge of the Digital Telephone Internal IP Adapter circuit
card under the two brackets on the footstand.
Note: Refer to “C” in the following diagram for the location of the brackets.
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
3
Use both hands to push forward until the circuit card snaps into place under
the brackets.
Note: Two holes on either side of the circuit card are now aligned with the
corresponding holes on the footstand.
C
circuit card
D
G101493
4
5
Attach the Digital Telephone Internal IP Adapter circuit card to the footstand
with the screws supplied in the Installation Kit.
Note: Refer to “D” in the diagram on page 72.
Plug the male RJ-11 connector on the loose end of the Meridian Line Cord
attached to the Digital Telephone Internal IP Adapter circuit card into the
jack on the telephone.
6
7
Re-attach the footstand to the bottom of the telephone.
Apply the overlay identifying the power connection and the jack connecting
your Ethernet for IP network connectivity.
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Installing the Digital Telephone IP Adapter unit
Installing ferrite beads
The Digital Telephone Internal IP Adapter circuit card installation kit contains
two ferrite beads. Ferrite beads protect the Ethernet and power supply cable
from electromagnetic interference (EMI). The two heavy pieces of ferrite come
in a plastic-hinged cover that forms a block and has a hole in the middle for the
cable to pass through. You must install the ferrite bead close to the plug that
connects to the Digital Telephone Internal IP Adapter circuit card.
To install the ferrite beads for both the Ethernet cable and the power supply
cable:
1
2
Open the plastic latch at the side of the ferrite bead.
Lay a cable across the middle of the ferrite bead.
The ferrite bead must be close to the cable connector.
Loop the cable tightly around the ferrite bead.
3
4
There must 2 loops of Ethernet cable around the ferrite bead (the Ethernet
cable lays across the ferrite bead 3 times).
There must be 3 loops of power supply cable around the ferrite bead (the
power supply cable lays across the ferrite bead 4 times).
Close and latch the ferrite bead.
Note: You may need to adjust the cable loops to make them as tight as
possible.
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Connecting the Digital Telephone Internal IP Adapter circuit card
Ensure that you have obtained the following telephone and Ethernet cables for
your network:
!
Ethernet cable
If you are connecting the Digital Telephone Internal IP Adapter circuit card
to a hub, you need a standard CAT5 unshielded twisted-pair (UTP) straight-
through Ethernet cable. The cable must be no longer than 100 meters (325
feet).
Digital Telephone IP Adapter
circuit card
G101482IP
Note: These cables are not supplied in the Digital Telephone Internal IP Adapter
package.
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Installing the Digital Telephone IP Adapter unit
Complete the following procedure:
1
If you want to route calls over the IP network or administer the Digital
Telephone Internal IP Adapter circuit card with Configuration Manager,
connect the circuit card to the Ethernet network by making the following
connections:
a. Connect one end of the RJ-45 Ethernet cable to the ETHERNET
connector on the Digital Telephone Internal IP Adapter circuit card.
b. Connect the other end to either an Ethernet hub or network router.
2
Connect the Digital Telephone Internal IP Adapter circuit card to the power
source as follows:
a. Connect the appropriate cord on the power transformer to the power
connector on the Digital Telephone Internal IP Adapter circuit card.
b. Plug the power connector into an uninterruptible power supply (UPS) or
wall outlet.
Powering up the Digital Telephone Internal IP Adapter circuit card
As soon as you connect the Digital Telephone Internal IP Adapter circuit card to
the power source, the circuit card begins to power up.
During power-up, the Digital Telephone Internal IP Adapter circuit card
performs a self-test. The power LED flashes three times to verify all critical
functionality.
If the Digital Telephone Internal IP Adapter circuit card completes a successful
self-test, the telephone display shows one of the following messages:
!
A time and date, if connected to a PBX.
! HOSTLESS MODE, if not connected to a PBX.
Note: The ETHERNET TX and RX LEDs flash only in response to transmit and
receive activity.
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Installing the Digital Telephone External
IP Adapter unit
You can install the Digital Telephone External IP Adapter unit on a desk or on
the wall. The unit has the following dimensions:
!
!
!
18.2 cm (7.2 inches) wide
9.9 cm (3.9 inches) deep
2.544 cm (1 inch) high
Note: If you want to mount the Digital Telephone External IP Adapter unit on
the wall, you must provide your own mounting hardware.
Installing the Digital Telephone External IP Adapter unit on a desk
To install the Digital Telephone External IP Adapter unit on a desk:
1
2
Turn the Digital Telephone External IP Adapter unit upside down.
Affix the rubber feet to the bottom of the Digital Telephone External IP
Adapter unit.
Note: Ensure the rubber feet are securely fastened.
3
Place the Digital Telephone External IP Adapter unit in the desired location.
Installing the Digital Telephone External IP Adapter unit on the wall
You need the following tools:
!
!
!
a tape measure
a screwdriver
two long screws (to ensure the unit is securely mounted)
Note: Do not affix the rubber feet to the bottom of the Digital Telephone
External IP Adapter unit. Otherwise, the unit cannot be mounted flush against
the wall.
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Installing the Digital Telephone IP Adapter unit
Ensure that your chosen location meets the following criteria:
!
!
The LED indicators on the front panel must be easily viewed.
There must be enough space to accommodate the cables when they are
connected to the Digital Telephone External IP Adapter unit.
Refer to the following diagram.
G023IP
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Complete the following procedure:
1
Choose the location on the wall where you want to mount the Digital
Telephone External IP Adapter unit.
2
Use the pre-drilled screw slots on the bottom of the Digital Telephone
External IP Adapter unit as a guide to measure and mark the location on
the wall for each mounting screw.
The measurements between the screw slots are as follows:
!
!
from front to back panels: 2.54 cm (1 in.)
from side to side: 15.8 cm (6.25 in.)
3
4
Mount the screws.
Note: Do not screw the screws all the way in. Stop when the heads are
about 5 mm (1/8 inch) from the wall.
Mount the Digital Telephone External IP Adapter unit on the screws, then
gently pull it down so the screws slide into the narrow portion of the screw
slots.
Note: Do not let go yet.
5
Make sure that the Digital Telephone External IP Adapter unit is securely
mounted.
WARNING
Risk of equipment damage
.
Ensure that you fasten the Digital Telephone External IP Adapter
unit securely to the wall. Falls can damage the unit.
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Installing the Digital Telephone IP Adapter unit
Connecting the Digital Telephone External IP Adapter unit
Obtain the following cables for your network. These cables are not supplied.
!
Ethernet cable
If you are connecting the Digital Telephone External IP Adapter unit to a
hub, you need a standard CAT5 unshielded twisted-pair (UTP), straight-
through Ethernet cable. Ensure that this cable is no longer than 100 meters
(325 feet) in length.
Note: Place digital telephones no farther than 1230.7 meters (4000 feet) from
the Digital Telephone External IP Adapter unit.
The following diagram shows the connections on the back panel of the Digital
Telephone External IP Adapter unit.
Digital Telephone External IP Adapter unit
Rear view
connectors
Power Analog Ethernet ADMIN Digital
line
phone
G101490IP
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Connecting the Digital Telephone External IP Adapter unit to the
network
To connect the Digital Telephone External IP Adapter unit to the network:
WARNING
Risk of equipment damage
.
To prevent damage to the Digital Telephone External IP
Adapter unit, ensure that the power source to the unit is turned
off until you complete all connections.
1
2
Add the Digital Telephone External IP Adapter unit to your Ethernet network
by making the following connections:
a. Connect one end of the Ethernet cable to the ETHERNET connector on
the Digital Telephone External IP Adapter unit.
b. Connect the other end to either an Ethernet hub or a network router.
Connect the Digital Telephone External IP Adapter unit to the power source
as follows:
a. Connect the appropriate plug on the power transformer to the power
connector on the Digital Telephone External IP Adapter unit.
b. Plug the power connector into an uninterruptible power supply (UPS) or
wall outlet.
3
Connect the Digital Telephone External IP Adapter unit to the digital
telephone as follows:
a. Connect one plug of the telephone cable supplied with the Digital
Telephone External IP Adapter unit to the jack marked DIGITAL
PHONE on the rear panel of the Digital Telephone External IP Adapter
unit.
b. Plug the other end of this cable to the jack on the digital telephone.
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Installing the Digital Telephone IP Adapter unit
Powering up the Digital Telephone External IP Adapter unit
As soon as you connect the Digital Telephone External IP Adapter unit to the
power source, the unit begins to power up.
During power-up, the Digital Telephone External IP Adapter unit performs a
self-test. The power LED flashes three times to verify all critical functionality,
including:
!
!
RAM memory test
Flash checksum validation
If the Digital Telephone External IP Adapter unit completes a successful self-
test, the telephone display shows one of the following messages:
!
A time and date, if connected to a PBX.
! HOSTLESS MODE, if not connected to a PBX.
Note: The ETHERNET TX and RX LEDs flash only in response to transmit and
receive activity.
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Installing the Digital Telephone IP Adapter unit
Standard 2.1
Testing the network connection
After you have installed the hardware and performed initial configuration, use
the following methods to test the network connectivity:
!
— You must be physically connected to the network.
— You must be logged on to Configuration Manager.
Refer to “Using Configuration Manager’s PING” on page 221 for com-
plete details on performing a Configuration Manager PING.
!
Perform a syslog test.
Refer to “Syslog testing” on page 224 for complete details on performing a
syslog test.
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Chapter 4
Configuring the IP Adapter unit using
the telephone menu
In this chapter
Before you begin
84
87
Running the telephone menu script
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
Before you begin
To complete initial configuration of the Digital Telephone IP Adapter unit, you
must use the telephone menu. After initial configuration, you can use
a more detailed description of Configuration Manager, refer to the Reach Line
Card Installation and Administration Guide (NTP 555-8421-210).
Note: You cannot access the telephone menu and Configuration Manager at the
same time. You must use one or the other. If you want to use Configuration
Manager to configure the Digital Telephone IP Adapter unit, refer to Chapter 5,
“Changing configuration settings using Configuration Manager”.
Information you need to know before configuring
Before you start configuring the Digital Telephone IP Adapter unit, have the
following information available:
!
!
!
!
the unit ID for the Digital Telephone IP Adapter unit
the online and offline SPRE codes
the registration and deregistration SPRE codes
an IP address, including subnet mask and the IP address of the IP Gateway,
if applicable
The network administrator can provide the above information to the end-user by
filling out and delivering the Telephone Menu - Configuration Values form in
Appendix A, “Planning forms.”
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Configuring the IP Adapter unit using the telephone menu
Accessing the telephone menu
You can access the telephone menu by quickly pressing the Release key four
times within a three second time span. Refer to “Running the telephone menu
script” on page 87.
Telephone menu key function
Digital Telephone IP Adapter
Key name
Key label
telephone menu key function
DIGIT
1, 2, 3, 4, 5, 6, 7, 8, 9, 0 user name/password entry, numeric
entry
ALPHA
YES
2, 3, 4, 5, 6, 7, 8, 9
user name/password entry
request menu, enable feature
skip menu, disable feature
1
2
NO
RELEASE
Rls, R, Goodbye
(depending on your
telephone set)
enter configuration mode, return to
previous menu, exit system
ENTER
Hold
accept selection, move to next menu
prompt
PERIOD
*
period (.), delimiter for IP addresses
backspace with delete
BACKSPACE #
Backing up while in the telephone menu
If, at any time while working with the telephone set menu, you make a mistake,
you can return to the previous level in the menu system by pressing the Release
(Rls, R, or Goodbye depending on your telephone set) key once.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
Exiting the system using the Release key
To exit the system at any time using the release key:
1
Press the Release key to move up in the menu one level at a time until you
reach the top level.
Note: The Confirm Exit?message indicates that you have reached the
top level of the menu.
2
The telephone display asks you to confirm your request to exit the
configuration menu, similar to the following:
Confirm Exit?
[1-Yes 2-No]
IF you wish to
continue working, a. Press 2.
b. Press the Hold key.
THEN do the following:
The telephone display continues, as though you had
entered a “No” response to the most recent option you
had on the menu.
stop working with a. Press 1.
the telephone
menu,
b. Press the Hold key.
The following screen confirms that you have left
Remote Gateway 9100 Series configuration.
You are logged out.
Note: If you exit the system without saving any changes you have made, your
changes will stay in active memory until the next system restart/reboot. After
this, your changes are lost.
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Configuring the IP Adapter unit using the telephone menu
Running the telephone menu script
After installing and powering up the Digital Telephone IP Adapter unit:
1
Press the release key four times within three seconds to access the
telephone menu.
Result: The telephone display prompts you for a user name, similar to the
following:
Enter User Name
Press the Rls key to exit.
2
Enter the digits 48378 (GUEST) and then press the Hold key.
Result: The telephone display prompts you for a password, similar to the
following:
Enter Password
Press the Rls key to exit.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
3
Enter the digits 48378123 (GUEST123), the default password, or the
current password, if you have customized the password, and then press the
Hold key.
Result: The telephone display asks if you want to display local IP
parameters:
Display Local IP?
[1-Yes 2-No]
IF you want to
THEN do the following:
display read-only 1 Press 1.
IP parameters,
2 Press the Hold key.
Result: The telephone display shows the remote
site’s current IP address, similar to the following:
IP Address
192.168.142.102
3 Press the Hold key.
Result: The telephone display shows the remote
site’s current IP subnet mask, similar to the
following:
IP Subnet Mask
255.255.255.0
4 Press the Hold key.
Result: The telephone display shows the remote
site’s current IP gateway, similar to the following:
IP Gateway
192.168.142.254
5 Press the Hold key.
6 Proceed to step 4 on page 89.
not display IP
parameters,
1 Press 2.
2 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
4
The telephone display asks if you want to restore default values, similar to
the following:
Restore Default Values?
[1-Yes 2-No]
IF you want to
THEN do the following:
retain current
1 Press 2.
configuration
2 Press the Hold key.
3 Proceed to step 5 on page 90.
settings for this
Digital Telephone
IP Adapter unit,
revert Digital
Telephone IP
Adapter unit
configuration
settings to their
factory-set default
values,
1 Press 1.
2 Press the Hold key.
Result: The telephone display asks you to confirm
your decision, similar to the following:
Confirm?
[1-Yes 2- No]
3 Press 1 to confirm your decision, or press 2 to retain
current settings.
4 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
5
The telephone display asks if you want to modify the unit ID of the Digital
Telephone IP Adapter unit, similar to the following:
Modify Unit ID?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the Unit 1 Press 1.
ID of the Digital
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: The telephone display prompts you for the
to the following:
Enter Unit ID of 911x
1
3 Press the digit(s) of the new Unit ID.
4 Press the Hold key.
5 Proceed to step 6 on page 90.
retain current Unit 1 Press 2.
ID of the Digital
Telephone IP
Adapter unit,
2 Press the Hold key.
6
The telephone display asks if you want to modify the Digital Telephone IP
Adapter unit’s setting for the difference in the time at the local site and the
remote site, similar to the following:
Modify Time Offset?
[1-Yes 2 - No]
Note: The Digital Telephone IP Adapter unit derives the time on its
telephone display from the time maintained by the host PBX. The time
offset is the number of minutes that the Digital Telephone IP Adapter unit
must add to, or subtract from the host-site time (to account for different time
zones, for example) to calculate the remote-site time.
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
modify the Digital 1 Press 1.
Telephone IP
Adapter unit’s
current time offset
between the host
site and the
2 Press the Hold key.
Result: The telephone display prompts you to
indicate if the time at the remote site is later or
earlier than the time at the host site, similar to the
following:
remote site,
Enter Sign [1-Add 2 -Sub]
3 Press 1 if the time at the remote site is later than the
time at the host site. This is the case when the
remote site is located east of the host site.
4 Press 2 if the time at the remote site is earlier than
the time at the host site. This is the case when the
remote site is located west of the host site.
5 Press the Hold key.
Result: The telephone display prompts you for the
number of minutes in the time offset. The telephone
display also shows the current time offset, similar to
the following:
Enter Offset in Minutes
0
6 Enter the number of minutes of the time offset. For
example, if the time offset is 2 hours, press 1, 2, and
0 (for 120 minutes).
7 Press the Hold key.
8 Proceed to step 8 on page 93.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
retain the current 1 Press 2.
time offset
2 Press the Hold key.
between the PBX
at the host site and
the Digital
Telephone IP
Adapter unit at the
remote site,
7
The telephone display asks if you want to modify the emergency code,
similar to the following:
Modify Emergency Code?
[1-Yes 2-No]
This step does not apply to Digital Telephone IP Adapter units. Press 2 and
continue to step 8 on page 93.
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Configuring the IP Adapter unit using the telephone menu
8
The telephone display asks if you want to modify the SPRE code that you
must dial to go online manually, similar to the following:
Modify Online SPRE?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the
1 Press 1.
number that you
must dial to go
online with the
Digital Telephone
IP Adapter unit in
the absence of an
online command
in the Online/
2 Press the Hold key.
Result: The telephone display prompts you for a
new online SPRE code. The telephone display also
shows the current online SPRE code, similar to the
following:
Enter Online SPRE
#99
3 Press the digits of the new online SPRE code.
Offline Table,
Note: All SPRE codes begin with a pound sign (#).
modifying a SPRE code. However, when you
actually use a SPRE code, you must press the # key
for the host PBX to recognize the digits as a SPRE
code.
4 Press the Hold key.
5 Proceed to step 9 on page 94.
retain the current 1 Press 2.
online SPRE
code,
2 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
9
The telephone display asks if you want to modify the SPRE code that you
must dial to go offline manually, similar to the following:
Modify Offline SPRE?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the
1 Press 1.
number that you
must dial to go
offline with the
Digital Telephone
IP Adapter unit in
the absence of an
offline command
in the Online/
2 Press the Hold key.
Result: The telephone display prompts you for a
shows the current offline SPRE code, similar to the
following:
Enter Offline SPRE
#98
3 Press the digits of the new offline SPRE code.
Offline Table,
Note: Refer to the Note on page 93 for information
on pound signs (#) in SPRE codes.
4 Press the Hold key.
5 Proceed to step 10 on page 95.
retain the current 1 Press 2.
offline SPRE
code,
2 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
10 The telephone display asks if you want to modify the SPRE code that you
must dial to register for, or begin a work session, the registration SPRE
code, similar to the following:
Modify Reg. SPRE?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the
1 Press 1.
number that you
must dial to begin
a work session (in
an ACD
environment, for
example),
2 Press the Hold key.
Result: The telephone display prompts you for a
also shows the current registration SPRE code,
similar to the following:
Enter Reg. SPRE Code
#97
3 Press the digits of the new registration SPRE code.
Note: Refer to the Note on page 93 for information
on pound signs (#) in SPRE codes.
4 Press the Hold key.
5 Proceed to step 11 on page 96.
retain the current 1 Press 2.
registration SPRE
code,
2 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
11 The telephone display asks if you want to modify the SPRE code that you
must dial to deregister from, or end a work session, the Deregistration
SPRE code, similar to the following:
Modify Dereg. SPRE?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the
1 Press 1.
number that you
must dial to end a
work session (in
an ACD
environment, for
example),
2 Press the Hold key.
Result: The telephone display prompts you to enter
a new deregistration SPRE code. The telephone
display also shows the current deregistration SPRE
code, similar to the following:
Enter Dereg. SPRE Code
#96
3 Press the digits of the new deregistration SPRE
code.
Note: Refer to the Note on page 93 for information
on pound signs (#) in SPRE codes.
4 Press the Hold key.
5 Proceed to step 12 on page 97.
retain the current 1 Press 2.
deregistration
SPRE code,
2 Press the Hold key.
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Configuring the IP Adapter unit using the telephone menu
12 The telephone display asks if you want to modify the IP parameters, similar
to the following:
Modify IP Parameters?
[1-Yes 2-No]
IF you want to
THEN do the following:
retain the current 1 Press 2.
IP parameters
2 Press the Hold key.
configured for this
Digital Telephone
IP Adapter unit,
3 Proceed to step 13 on page 101.
modify the IP
1 Press 1.
parameters
2 Press the Hold key.
configured for this
Digital Telephone
IP Adapter unit,
Result: The telephone display asks if you want to
enable Dynamic Host Configuration Protocol
(DHCP), similar to the following:
Enable DHCP?
[1-Yes 2-No]
allow a DHCP
server to
dynamically
assign an IP
address to this
Digital Telephone
IP Adapter unit
each time
someone logs on
with this unit,
1 Press 1.
2 Press the Hold key.
3 Proceed to “Enable DiffServ? [1-Yes 2-No]” on
page 99.
Note: Refer to the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210) for more
information on DiffServ CodePoint and 802.1Q
Mapping.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
manually enter
static IP
information for
this Digital
Telephone IP
Adapter unit,
1 Press 2.
2 Press the Hold key.
Result: The telephone display prompts you for the
Digital Telephone IP Adapter unit’s new, permanent
IP address. The telephone display also shows the
current setting, similar to the following:
Enter IP Address
0.0.0.0
3 Press the digits of the Digital Telephone IP Adapter
unit’s permanent IP address. Use the * key for the IP
address delimiter. (Refer to the table on page 85.)
4 Press the Hold key.
Result: The telephone display prompts you for the
Digital Telephone IP Adapter unit’s new, permanent
IP subnet mask. The telephone display also shows
the current setting, similar to the following:
Enter IP Subnet Mask
255.0.0.0
5 Press the digits of the Digital Telephone IP Adapter
unit’s permanent IP subnet mask.
6 Press the Hold key.
Result: The telephone display asks if you want to
modify the Digital Telephone IP Adapter unit’s IP
gateway, similar to the following:
Modify IP Gateway?
[1-Yes 2-No]
Note: Assigning static IP addressing to a Digital Telephone IP Adapter
unit allows you to use the address information to identify the unit on the IP
network. This makes the unit more accessible for online administration
and maintenance.
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
manually enter
static IP
information for
this Digital
Telephone IP
Adapter unit,
(continued)
7 Press 2 and proceed to Enable DiffServ?
[1-Yes 2-No], below, to leave the Digital
Telephone IP Adapter unit’s IP gateway as it is.Press
1 to modify the Digital Telephone IP Adapter unit’s
IP gateway.
8 Press the Hold key.
Result: The telephone display prompts you for the
Digital Telephone IP Adapter unit’s new, permanent
IP gateway. The telephone display also shows the
current setting, similar to the following:
Enter IP Gateway
0.0.0.0
9 Press the digits of the Digital Telephone IP Adapter
unit’s permanent IP gateway. Use the * key for the
IP address delimiter. (Refer to the table on page 85.)
10Press the Hold key.
Result: The telephone display asks if you want to
enable DiffServ, similar to the following:
Enable DiffServ?
[1-Yes 2-No]
products does not support Classless Inter-Domain
Routing (CIDR).
enable prioritizing 1 Press 1.
of voice packets in
the IP header
(DiffServ),
2 Press the Hold key.
3 Proceed to “Enable 802.1Q Mapping? [1-Yes 2-
No]” on page 100.
Note: Refer to the Reach Line Card Installation and
Administration Guide for information on DiffServ
CodePoint and 802.1Q Mapping.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
not enable
1 Press 2.
prioritizing of
voice packets in
the IP header,
2 Press the Hold key.
Result: The telephone display asks if you want to
enable 802.1Q Mapping, similar to the following:
Enable 802.1Q Mapping?
[1-Yes 2-No]
enable prioritizing 1 Press 1.
of voice packets in
2 Press the Hold key.
the IEEE Media
Access Control
layer (802.1Q),
Result: The telephone display prompts you for the
VLAN ID, similar to the following:
VLAN ID [0-4094] 0=NC:
0
3 Enter the Virtual Local Area Network (VLAN) ID
for 802.1Q Mapping.
Valid entries are 0 (0 = Not Configured) through
4094 (0xFFE). The default is 0.
4 Press the Hold key.
Result: The telephone display prompts you for the
802.1Q priority value, similar to the following:
802.1Q Priority [0-7]
5
5 Enter the priority value for 802.1Q Mapping.
Valid entries are 0 through 7. The default is 6.
6 Press the Hold key.
Result: The telephone display prompts you for the
DiffServ CodePoint value, similar to the following:
DiffServ CodePoint Val:
EF
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
enable prioritizing 7 Enter the DiffServ CodePoint value.
of voice packets in
the IEEE Media
Access Control
layer (802.1Q),
4 (AF31), 5 (AF21), 6 (AF11), and 7 (DE). The
default is 7 (EF). Refer to “DiffServ CodePoint:
Value” on page -127 for details on the definitions
for these entries.
(continued)
8 Press the Hold key.
9 Proceed to step 13.
not enable
1 Press 2.
prioritizing of
voice packets in
the IEEE Media
Access Control
layer,
2 Press the Hold key.
13 The telephone display asks if you want to modify RLC Parameters, similar
to the following:
Modify RLC Parameters?
[1-Yes 2-No]
IF you want to
THEN do the following:
retain the current 1 Press 2.
RLC settings,
2 Press the Hold key.
3 Proceed to step 18 on page 107.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
modify the current 1 Press 1.
RLC settings,
2 Press the Hold key.
Result: The telephone display prompts you to enter
the RLC port number that you want to process this
Digital Telephone IP Adapter unit’s traffic. The
telephone display also shows the RLC port number
currently configured to handle this traffic, similar to
the following:
Enter Port # of RLC
7
3 Press the digit(s) of the new port number.
4 Press the Hold key.
Result: The telephone display prompts you to enter
the security level that you want to assign to this
Digital Telephone IP Adapter unit. The telephone
display also shows the current security level, similar
to the following:
Enter Security Level
1
allow unrestricted 1 Press 1 to select No security.
access to the
2 Press the Hold key.
Digital Telephone
IP Adapter unit
and the RLC,
3 Proceed to “Enable IP? [1-Yes 2-No]” on page 103.
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
restrict access to 1 Press 2 to select Provisioned Security.
the Digital
Telephone IP
2 Press the Hold key.
Result: The telephone display prompts you for the
Adapter unit
RLC’s Inbound Security ID, similar to the following:
according to a ten
Inbound Security ID
digit security
code maintained
by the security ID
of the qualified
callers,
3 Enter the Digital Telephone IP Adapter unit’s 10-
digit inbound security ID.
4 Press the Hold key.
Result: The telephone display prompts you for the
RLC’s outbound security ID, similar to the following:
Outbound Security ID
5 Enter the Digital Telephone IP Adapter unit’s 10-
digit outbound security ID.
6 Press the Hold key.
Result: The telephone display asks if you want to
enable the IP connection to the RLC from this Digital
Telephone IP Adapter unit, similar to the following:
Enable IP?
[1-Yes 2-No]
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
enable IP
1 Press 1.
connection to the
RLC from this
Digital Telephone
IP Adapter unit,
2 Press the Hold key.
Result: The telephone display prompts you to enter
an IP address for the RLC and shows the current
value it has for this address, similar to the following:
Enter RLC IP Address
192.68.243.254
3 Press the digits of the new RLC IP address.
4 Press the Hold key.
Result: The telephone display prompts you for the
IP Signaling setting for this Digital Telephone IP
to the following:
IP Signaling
1-Permanent 2-OnDemand:2
6 Press the Hold key.
7 Proceed to step 14, below.
disable IP
1 Press 2.
connection to the
RLC from this
Digital Telephone
IP Adapter unit,
2 Press the Hold key.
Result: Proceed to step 19 on page 108.
14 The telephone display asks if you want to modify the local calling settings
on this Digital Telephone IP Adapter unit, similar to the following:
Modify Local Calling?
[1-Yes 2-No]
This step does not apply to Digital Telephone IP Adapter units. Press 2 and
continue to step 15 on page 105.
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Configuring the IP Adapter unit using the telephone menu
localization setting for this Digital Telephone IP Adapter unit, similar to the
following:
Modify Localization?
[1-Yes 2-No]
This step does not apply to Digital Telephone IP Adapter units. Press 2 and
continue to step 16.
16 The telephone display asks if you want to modify the current modem tones
setting for this Digital Telephone IP Adapter unit, similar to the following:
Modify Modem Tones?
[1-Yes 2-No]
This step does not apply to Digital Telephone IP Adapter units. Press 2 and
continue to step 17.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
17 The telephone display asks if you want to configure the type of telephone
set attached to this Digital Telephone IP Adapter unit, similar to the
following:
Configure Set Type?
[1-Yes 2-No]
IF you want to
THEN do the following:
modify the
1 Press 1.
current telephone
set type
configuration for
this Digital
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: The telephone display asks what type of
telephone set is connected to the Digital Telephone
IP Adapter unit, similar to the following:
Is this a M2006?
[1-Yes 2-No]
3 If the telephone display does not show the model of
your telephone set, press 2.
4 Press the Hold key.
Note: The telephone display repeats this question
until it receives an affirmative answer with the
following set types: M2008, M2216, M2616,
M2616CT, M3310, M3820, M3902, M3903,
M3904, M3905, or OTHER. Choose OTHER if you
are using a Nortel digital telephone set with a
display that is not included in the preceding list.
5 When the telephone display shows the model of
your telephone set, press 1 and the Hold key.
Result: The telephone display asks you to confirm
your identification of your telephone set type, similar
to the following:
Are you sure?
M2616?-[1-Yes 2-No]
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
modify the
6 If this is not the correct model number of your
current telephone
set type
configuration for
this Digital
Telephone IP
Adapter unit,
(continued)
telephone set, press 2 and return to step 5, above.
7 If this is the correct model number of your telephone
set, press 1.
8 Press the Hold key.
9 Proceed to step 18, below.
not modify the
current telephone
set type
1 Press 1.
2 Press the Hold key.
configuration for
this Digital
Telephone IP
Adapter unit,
18 The telephone display asks if you want to save the configuration you have
just entered, similar to the following:
Save Configuration?
[1-Yes 2-No]
IF you want to
THEN do the following:
discard your most 1 Press 2.
recent
configuration
changes,
2 Press the Hold key.
Result: The telephone display asks if you want to
reboot the Digital Telephone IP Adapter unit, similar
to the following:
Reboot Unit?
[1-Yes 2-No]
3 Proceed to step 19 on page 108.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
retain your most 1 Press 1.
recent
configuration
changes,
2 Press the Hold key.
Result: The telephone display asks you to confirm
settings with your latest configuration changes,
similar to the following:
Confirm?
[1-Yes 2-No]
revert to the
previous
configuration
settings,
1 Press 2.
2 Proceed to step 19, below.
keep your most
recent
configuration
changes as system
settings,
1 Press 1.
2 Proceed to step 19, below.
Note: Do not interrupt the power to the Digital Telephone IP Adapter unit
during the save process.
19 The telephone display asks if you want to reboot the Digital Telephone IP
Adapter unit, similar to the following:
Reboot Unit?
[1-Yes 2-No]
IF you want to
THEN do the following:
not reboot the
1 Press 2.
Digital Telephone
IP Adapter unit,
2 Press the Hold key.
Result: Return to “Display Local IP? [1-Yes 2-No]”
on page 88.
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
reboot the Digital 1 Press 1.
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: The telephone display asks if you want to
shut the system down or restart the system, similar
to the following:
0-Shut Down 1-Restart
restart the Digital 1 Press 1.
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: The telephone display asks you to confirm
your decision to restart the system, similar to the
following:
Confirm?
[1-Yes 2-No]
abort your
1 Press 2.
instruction to
restart the Digital
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: Return to “Display Local IP? [1-Yes 2-No]”
on page 88.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
IF you want to
THEN do the following:
confirm your
instruction to
restart the Digital
Telephone IP
Adapter unit,
3 Press 1 to restart the Digital Telephone IP Adapter
unit.
4 Press the Hold key.
Result: The telephone display informs you that it is
restarting the system, similar to the following:
Restarting the System
Please Wait...
5 When the system restarts, the telephone display
returns to its normal state, showing the time and
date, similar to the following:
JAN 01 12:13 P
6 If the telephone is connected to a PBX, it is ready to
send and receive telephone calls as normal.
7 If the telephone is not connected to a PBX, the
telephone display shows a message similar to the
following:
HOSTLESS MODE
shut down the
Digital Telephone
IP Adapter unit,
thereby disabling
all functionality
on the unit,
1 Press 0.
2 Press the Hold key.
Result: The telephone display asks you to confirm
your instruction to shut down the Digital Telephone
IP Adapter unit, similar to the following:
Confirm?
[1-Yes 2-No]
Note: Only choose the shut down option when you
have physical access to the remote unit. You must be
able to disconnect then reconnect power to the Digital
Telephone IP Adapter unit to be able to access the
unit again.
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Configuring the IP Adapter unit using the telephone menu
IF you want to
THEN do the following:
abort your
1 Press 2.
instruction to shut
down the Digital
Telephone IP
Adapter unit,
2 Press the Hold key.
Result: Return to “Display Local IP? [1-Yes 2-No]”
on page 88.
confirm your
1 Press 1.
instruction to shut
down the Digital
Telephone IP
2 Press the Hold key.
Result: The telephone display prompts you to turn
off the Digital Telephone IP Adapter unit, similar to
the following:
Adapter unit,
Please remove System
Power.
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Configuring the IP Adapter unit using the telephone menu
Standard 2.1
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Chapter 5
Changing configuration settings
using Configuration Manager
In this chapter
Before you begin
115
122
129
133
137
Digital Telephone IP Adapter unit system configuration
IP configuration
RLC connection configuration
Auto upgrade configuration
Syslog configuration
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Changing configuration settings using Configuration Manager
Standard 2.1
Before you begin
This section describes the configuration settings that apply to Digital Telephone
IP Adapter units. If you need remote serial access to Configuration Manager, use
a remote management software application.
Note: Nortel recommends that you use the telephone set menu to perform the
initial configuration for the Digital Telephone IP Adapter unit. Refer to Chapter
4, “Configuring the IP Adapter unit using the telephone menu.” Once
configured, you can then use the Configuration Manager for changes,
administration, and firmware upgrades. For a more detailed description of
Configuration Manager, refer to the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210).
ATTENTION!
After initial configuration with the telephone set menu,
complete all Digital Telephone IP Adapter configuration
using Configuration Manager. Use the man-machine
interface (MMI) only with the assistance of technical
support personnel for troubleshooting and diagnostic
testing.
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Changing configuration settings using Configuration Manager
Digital Telephone IP Adapter unit system
configuration
This section describes the settings that apply to the Digital Telephone IP Adapter
unit system.
Note: The Digital Telephone IP Adapter unit configuration uses the same
configuration property sheets in Configuration Manager as the Remote Gateway
911x unit. To configure the Digital Telephone IP Adapter unit, choose View →
Device Type → 911x. Help information for Remote Gateway 911x series units
applies to Digital Telephone IP Adapter units, unless otherwise stated.
Getting there 911x → Configuration Manager → 911x System Configuration
911x System Configuration property sheet
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Changing configuration settings using Configuration Manager
Standard 2.1
Emergency service programmability
There can be multiple emergency services at any one Digital Telephone IP
Adapter unit location, such as police, fire, and poison control. Click on the
Emergency Feature button to configure as many up to three different
emergency activation codes for one Digital Telephone IP Adapter unit. The
particular emergency activation code dialed by the user determines the digits
sent to the host PBX and the telephone number sent to the Central Office (CO).
Also, in their haste to reach an emergency service, some users can forget to dial
trunk access digits. You can configure your Digital Telephone IP Adapter unit to
send the emergency telephone number to the CO whether or not the user dials
trunk access digits.
Note: If you must contact emergency personnel with consecutive calls, you must
press the digits of the Emergency Access Code each time. Do not use last
Configuring the system settings
To configure the system settings:
1
Complete the fields as described in the “911x System Configuration field
descriptions” on page 118.
2
Click on the OK button to save the information in the temporary work file.
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Changing configuration settings using Configuration Manager
3
Click on the Send button to update the Digital Telephone IP Adapter unit
with the new information.
IF you are
logged on to the
Digital Telephone IP
Adapter unit,
THEN
the changes are written into the Digital
Telephone IP Adapter unit’s buffer.
To save the changes in Flash memory, choose
Upload/Download → Save to Flash from the
Menu Bar.
not logged on to the
Digital Telephone IP
Adapter unit,
the Confirmation Manager dialog box displays,
similar to the following:
Do one of the following:
a.
Log on to the Digital Telephone IP Adapter
unit and then click on the Send button.
b.
Save the changes to a file on your
administration PC using the File → Save
As command.
Note: When you change System Configuration parameters and Save to
Flash, calls can be dropped. Ensure that there are no active calls when you
make changes to these parameters.
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Changing configuration settings using Configuration Manager
Standard 2.1
911x System Configuration field descriptions
Field
Description
Unit ID
Enter a unique number from 1 through 20 to identify
the Digital Telephone IP Adapter unit that you are
configuring and differentiate it between the RLC,
Remote Gateway 9150 unit, and all other remote units
connected to the same RLC. This number:
! must be different from numbers assigned to other
units connected to the same RLC
! must be consistent with the configuration on the
RLC for this unit ID
The default is 1.
Node Name
DSP Gain
Enter your site name.
The node name identifies this Digital Telephone IP
Adapter unit in the remote network.
The default is 911x.
Select the number of decibels (dB) that you want to
add to, or subtract from, the strength of the transmitted
signal before the DSP processes it.
Valid options are 9, 6, 3, 0, -3, -6, -9, -12, and -15.
The default is 0 dB.
Note: Change this setting at the remote site to address
a problem with signal strength at the host site.
Time Offset
Click on the up or down arrows to change the time
zone difference from the host PBX.
The default is 0:00 (0 hours and 0 minutes).
Note: The time can be changed in 15-minute intervals
only.
Emergency Feature
This setting does not apply to Digital Telephone IP
Adapters.
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Changing configuration settings using Configuration Manager
Field
Description
Enable PBX Alarms
Click on the Enable PBX Alarms checkbox if you
want the Digital Telephone IP Adapter unit to notify
the host PBX to produce alarms and alerts. If you don't
want the Digital Telephone IP Adapter unit to notify
the host PBX to produce alarms and alerts, ensure that
the Enable PBX Alarms checkbox is not selected.
Refer to “Display Logs” in Configuration Manager
online Help to determine which alarms and alerts the
PBX generates.
SPRE Codes: Online
SPRE Codes: Offline
SPRE Codes: Registration
Enter the SPRE code (maximum seven digits) that is
used to place your site into online mode, or accept the
default. The default is #99.
Note: The SPRE code is automatically prefixed with
the pound sign (#). This means users must dial # before
the SPRE code when going into online mode.
Enter the SPRE code (maximum seven digits) that is
used to put your site into offline mode, or accept the
default code. The default is #98.
Note: The SPRE code is automatically prefixed with
the pound sign (#). This means users must dial # before
the SPRE code when going into offline mode.
Enter the SPRE code (maximum seven digits) that
engages the user’s telephone with a multi-user or
dynamic port, or accept the default code. The default is
#97.
Note: The SPRE code is automatically prefixed with a
pound sign (#). This means users must dial # before the
SPRE code when registering for a port.
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Changing configuration settings using Configuration Manager
Standard 2.1
Field
Description
SPRE Codes: DeRegistration
Enter the SPRE code (maximum seven digits) that
disengages the user from a multi-user or dynamic port,
or accept the default code. The default is #96.
Note: The SPRE code is automatically prefixed with a
pound sign (#). This means users must dial # before the
SPRE code when disengaging from a port.
Local Call: Status
This setting does not apply to Digital Telephone IP
Adapters.
Local Call: Local Calling Key
Position
This setting does not apply to Digital Telephone IP
Adapters.
Local DN
This setting does not apply to Digital Telephone IP
Adapters.
Local Call: Autohold
Phone Type
This setting does not apply to Digital Telephone IP
Adapters.
Select the type of digital telephone that the Digital
Telephone IP Adapter unit attaches to, using the drop
down list box.
Valid options are M2008, M2216, M2616, M2616CT,
M3310, M3820, M3902, M3903, M3904, M3905, and
OTHER.
The default is M2616.
Modem Tones
This setting does not apply to Digital Telephone IP
Adapters.
Analog Localization
This setting does not apply to Digital Telephone IP
Adapters.
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Changing configuration settings using Configuration Manager
Field
Description
Addon Module Type
Select the type of addon module attached to the Digital
Telephone IP Adapter unit’s telephone, if the telephone
is an M3904 or M3905 telephone.
Valid options are DBA, KBA, and Not Configured.
The default is Not Configured.
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Changing configuration settings using Configuration Manager
Standard 2.1
IP configuration
This section explains how to change the IP address, subnet mask, and default
gateway for the Digital Telephone IP Adapter unit.
Getting there 911x → Configuration Manager → IP Configuration
IP Configuration property sheet
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Configuring IP information
To change the IP information:
1
Complete the fields of the IP Configuration property sheet as described in
“IP Configuration field descriptions” on page 125.
2
3
Click on the OK button to save the information in the temporary work file.
Click on the Send button to update the Digital Telephone IP Adapter unit
with the new information.
IF you are
logged on to the
Digital Telephone IP
Adapter unit,
THEN
the changes are written into the Digital
Telephone IP Adapter unit’s buffer.
To save the changes in Flash memory, choose
Upload/Download → Save to Flash from the
Menu Bar.
Note: When you change System or IP
Configuration parameters and Save to Flash,
calls can be dropped. Ensure that there are no
active calls when you make changes to these
configuration parameters.
not logged on to the
Digital Telephone IP
Adapter unit,
the Configuration Manager dialog box displays,
similar to the following:
Do one of the following:
a. Log on to the Digital Telephone IP
Adapter unit, then click on the Send
button again.
b. Save the changes to a file on your
administration PC.
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Changing configuration settings using Configuration Manager
Standard 2.1
4
Restart the Digital Telephone IP Adapter unit.
Notes:
a. To restart a Digital Telephone IP Adapter unit, use the procedure found
under “Restarting the system” on page 204.
b. When you change IP configuration parameters and Save to Flash, calls
can be dropped. Ensure that there are no active calls when you make
changes to these parameters.
c. The Remote Gateway 9100 Series family of products does not support
Classless Inter-Domain Routing (CIDR), that is, a Class C address with
a Class B mask.
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IP Configuration field descriptions
Field
Description
Automatic DHCP Configuration
! Click on the Obtain IP Address from Server
option button to allow the Digital Telephone IP
Adapter unit to use an IP address dynamically
assigned by a DHCP server on the IP network.
Result: Configuration Manager disables the IP
Address, IP Network Mask, and IP Gateway
fields.
! Click on the Configure IP Address option
button to manually configure a static IP address
for the Digital Telephone IP Adapter unit.
Result: Configuration Manager enables the IP
Address, IP Network Mask, and IP Gateway
fields.
The default is Configure IP Address.
Address Information—IP
Address, IP Network Mask, IP
Gateway
If you clicked on the Configure IP Address option
button, enter the IP address, IP network mask, and
IP gateway in the appropriate fields as follows:
IP Address
Enter the IP address of the Digital Telephone IP
Adapter unit.
IP Network Mask
Enter the subnet mask of the unit. The subnet mask
identifies to the Digital Telephone IP Adapter unit
which portion of the IP address represents the
network and which portion represents the host.
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Changing configuration settings using Configuration Manager
Standard 2.1
Field
IP Gateway
Description
Enter the IP address of the IP gateway serving the
Digital Telephone IP Adapter unit. A gateway is a
device that functions as a node on two networks,
forwarding packets from one network to addresses
on the other networks. In Remote Gateway 9100
Series context, the gateway is the device on the
network that directs traffic to and from the Digital
Telephone IP Adapter unit.
DiffServ CodePoint
This setting modifies the IP Header and is
applicable across the entire WAN. If enabled, this
feature allows you to set the DiffServ CodePoint
value. Refer to the "DiffServ CodePoint: Value" for
a list of values.
! Click on the Enable option button if you want to
allow prioritization of voice packets sent from
this Digital Telephone IP Adapter unit over
WAN portions of the network.
! Click on the Disable option button if you do not
want to allow prioritization of voice packets sent
from this Digital Telephone IP Adapter unit over
WAN portions of the network.
The default is Disable.
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Changing configuration settings using Configuration Manager
Field
Description
DiffServ CodePoint: Value
Select the DiffServ CodePoint value from the drop
down box.
Valid options and their value (in hexadecimal) are:
! CS7 (Precedence 7 - Network Control) - 0x38
! CS6 (Precedence 6 - Inter-network Control) -
0x30
! EF (Expedited Forwarding) - 0x2E
! AF41 (Assured Forwarding Class 4, Delay =
Normal, Throughput = High, Reliability =
Normal) - 0x22
! AF31 (Assured Forwarding Class 3, Delay =
Normal, Throughput = High, Reliability =
Normal) - 0x1A
! AF21 (Assured Forwarding Class 2, Delay =
Normal, Throughput = High, Reliability =
Normal) - 0x12
! AF11 (Assured Forwarding Class 1, Delay =
Normal, Throughput = High, Reliability =
Normal) - 0x0A
! DE (Default) - 0x00
The default is EF.
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Standard 2.1
Field
Description
802.1Q Mapping
This setting inserts an additional tag at the Media
Access Control (MAC) layer of IEEE 802.3 and
therefore ends at the first router. Refer to RFC 2474.
! Click on the Enable option button if you want to
allow prioritization of voice packets sent from
this Digital Telephone IP Adapter unit over LAN
portions of the network.
! Click on the Disable option button if you do not
want to allow prioritization of voice packets sent
from this Digital Telephone IP Adapter unit over
LAN portions of the network.
The default is Disable.
802.1Q Mapping: VLAN ID
802.1Q Mapping: Priority
Enter the Virtual Local Area Network (VLAN) ID
for 802.1Q Mapping.
Valid entries are 0 through 4094 (0xFFE) and NC
(Not Configured).
The default is NC.
Select the priority value for 802.1Q Mapping from
the Priority scroll box.
Valid options are 0 through 7.
The default is 6.
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RLC connection configuration
This section shows you how to change the RLC connection information needed
by the Digital Telephone IP Adapter unit to establish connections with the RLC
on the host PBX.
Getting there 911x → Configuration Manager → RLC Connection Configuration
RLC Connection Configuration property sheet
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Standard 2.1
Configuring the RLC connection information
To change the RLC connection information:
1
Complete the fields of the RLC Connection property sheet as described in
“RLC connection configuration” on page 129.
2
3
Click on the OK button to save the information in the temporary work file.
Click on the Send button to update the Digital Telephone IP Adapter unit
with the new information.
IF you are
logged on to the Digital
THEN
the changes are written into the Digital
Telephone IP Adapter unit, Telephone IP Adapter unit’s buffer.
To save the changes in Flash memory,
choose Upload/Download → Save to Flash.
not logged on to the Digital the Configuration Manager dialog box
Telephone IP Adapter unit, displays, similar to the following:
Do one of the following:
a. Log on to the Digital Telephone IP
Adapter unit, then click on the Send
button again.
b. Save the changes to a file on your
administration PC.
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RLC Connection configuration field descriptions
Field
Description
Unit ID
The RLC’s non-configurable unit ID of 254.
RLC Port Number
Enter the RLC voice port number designated for the
Digital Telephone IP Adapter unit on the RLC Remote
connection configuration property sheet.
The default is 0.
IP Connection
! Click on the Enable option button, if you want to route
calls over your IP network.
! Click on the Disable option button, if you do not want
to route calls over your IP network.
The default is Disable.
IP Connection: IP Address
Enter the RLC’s IP address. The Digital Telephone IP
Adapter unit uses this IP address to connect to the RLC
over the IP network.
IP Connection: IP
Signaling
! Click on the Permanent option button to configure this
port’s IP connection to be up at all times.
! Click on the On Demand option button to configure
this port’s IP connection to be up only when needed.
The default is Permanent.
Refer to “Deployment” on page 64 for help in determining
which setting to configure.
PSTN Connection
This setting does not apply to Digital Telephone IP
Adapters.
PSTN Connection: PSTN
Number to Connect to
RLC
This setting does not apply to Digital Telephone IP
Adapters.
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Changing configuration settings using Configuration Manager
Standard 2.1
Field
Description
Security Level
! Select No Security from the drop down list box if you
do not want the RLC to perform a security check.
! Select Provision ID from the drop down list box to
require the RLC to perform a security check every time
a user tries to log on to a remote unit. This action
enables the Security ID fields.
The default is No Security.
Security Id: Outbound
Security ID
If you selected Provision ID as the security level, enter the
Security ID for outgoing calls.
This ID must be a 10-digit password. The Digital
Telephone IP Adapter unit sends the outbound security ID
to the RLC. The RLC compares this ID to the Outbound
Security ID that is configured on the RLC for this Digital
Telephone IP Adapter unit. If the security IDs do not
match, the RLC rejects the call.
Security Id: Inbound
Security ID
If you selected Provision ID as the security level, enter the
Security ID for incoming calls.
This ID must be a 10-digit password. The Digital
Telephone IP Adapter unit compares the security ID of the
incoming call to the Inbound Security ID configured in
this field. If the security IDs do not match, the Digital
Telephone IP Adapter unit rejects the call.
iDVR Feature Keys
The integrated Digital Voice Recorder (iDVR) is a TelStrat
product. For information on configuring iDVR
functionality, contact your TelStrat representative.
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Changing configuration settings using Configuration Manager
Auto upgrade configuration
Use the Auto Upgrade Configuration property sheet to automatically or on a
scheduled basis query a predefined TFTP server and upgrade the firmware for
Remote Gateway 9100 Series units.
Getting there RLC → Configuration Manager → Auto Upgrade Configuration
Auto Upgrade Configuration property sheet
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Changing configuration settings using Configuration Manager
Standard 2.1
To configure automatic upgrade of your Digital Telephone IP Adapter unit,
complete the following steps:
1
2
Access the Auto Upgrade Configuration property sheet.
Complete the fields as described in “Auto Upgrade Configuration field
descriptions” on page 135.
3
4
Click on the OK button.
Result: Configuration Manager writes the changes to a temporary file on
the administration PC.
Click on the Send button to update the Digital Telephone IP Adapter unit
with the new information.
Note: To save changes to the Digital Telephone IP Adapter unit’s Flash
memory, select Upload → Save to Flash from the Menu Bar.
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Changing configuration settings using Configuration Manager
Auto Upgrade Configuration field descriptions
Field
Description
Status
! Click on the Enable option button if you want to
automatically or on a scheduled basis query a
predefined TFTP server and upgrade the firmware for
Remote Gateway 9100 Series units.
! Click on the Disable option button if you do not want
to automatically or on a scheduled basis upgrade the
firmware for Remote Gateway 9100 Series units.
The default is Disable.
TFTP Server: IP Address
Start Auto Upgrade
Enter the IP address of the TFTP server you want to query
for the upgrade.
Click on the Start Auto Upgrade button to force the auto
upgrade process to begin regardless of the mode and time
configuration in the auto upgrade configuration.
Note: Use caution when forcing the auto upgrade process
as the system performs a self-reset on all units to make the
new firmware active once the download of new firmware
is complete.
Frequency
Click on the option button that identifies how often you
want the unit to perform the auto upgrade process:
! Once a Day
! Once a Week
! Once a Month
Time
Day
Select the time of day that you want the unit to perform the
auto upgrade process.
Select the day when you want the auto upgrade process to
be performed (if you selected “Once a Week” in the
Frequency field).
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Changing configuration settings using Configuration Manager
Standard 2.1
Field
Date
Description
Select the date when you want the auto upgrade process to
be performed (if you selected “Once a Month” in the
Frequency field).
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Changing configuration settings using Configuration Manager
Syslog configuration
Use the Syslog Configuration property sheet to enable syslog functionality and
configure up to three syslog server IP addresses for logging all events (display
logs) to the syslog server(s) you configure. This feature allows event logs
(display logs) to be retained if you reboot or restart the Remote Gateway 9100
Series unit. Remote Gateway 9100 Series supports the following syslog
collector software:
!
!
!
Kiwi Syslog Daemon - www.kiwisyslog.com
WinSyslog - www.winsyslog.com
tftp32d server - http://tftpd32.jounin.net
Getting there RLC → Configuration Manager → Syslog Configuration
Syslog Configuration property sheet
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Changing configuration settings using Configuration Manager
Configuring syslog functionality
To configure syslog functionality on your RLC, complete the following steps:
1
2
Access the Syslog Configuration property sheet.
Complete the fields as described in “Syslog Configuration field
descriptions” on page 139.
3
4
Click on the OK button.
Result: Configuration Manager writes the changes to a temporary file on
the administration PC.
Click on the Send button to update the RLC with the new information.
Note: To save changes to the RLC’s Flash memory, select Upload → Save
to Flash from the Menu Bar.
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Changing configuration settings using Configuration Manager
Syslog Configuration field descriptions
Field
Description
Status
! Click on the Enable option button if you want to enable
the syslog functionality.
! Click on the Disable option button if you do not want
to enable the syslog functionality.
The default is Disable.
IP Address
Enter the IP Address of the syslog server. Then, press the
Enter key or click on the -> button to add the IP address to
the Syslog Servers window. You can enter up to three
syslog server IP addresses.
Result: The IP address of the syslog server displays in the
Syslog Servers window.
Delete
To delete a syslog server IP address from the Syslog
Servers window, click on the specific IP address that you
want to delete and then click on the Delete button.
Facility Indicator
Select the facility indicator from the drop down box.
Valid options are Local Use 0 through 7.
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Standard 2.1
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Chapter 6
In this chapter
Modes of operation
144
146
147
150
152
Placing and receiving calls
Indicator updates
Display messages
Telephone features operation
Going online and offline
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Standard 2.1
Modes of operation
Digital telephones at your Digital Telephone IP Adapter unit site can operate in
the following modes:
!
!
!
host-controlled
online to host PBX
offline from host PBX
Host-controlled modes
Host-controlled mode means that the host PBX controls the following:
!
!
!
some display messages that display on your telephone
indicator updates such as the message waiting indicator
calls that you receive from or place to someone at the host PBX site
In host-controlled mode, a voice path is established to the host PBX and
signaling messages are passed between the host PBX and the Digital Telephone
IP Adapter unit.
Online mode
When in online mode, calls initiated on the host calling key are directed through
the host PBX. The display on your digital telephone set shows Online Mode.
Offline mode
When in offline mode, you cannot place or receive calls through the host PBX.
The display on all digital telephone sets show Offline Mode.
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What controls the online and offline modes
!
!
online/offline schedule configured for your site on the RLC at the host PBX
special prefix (SPRE) codes configured on the Digital Telephone IP
Adapter unit at your site
For more information, refer to “SPRE Codes: Online” on page 119 and “SPRE
Codes: Offline” on page 119.
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Using the digital telephone
Standard 2.1
Placing and receiving calls
Place outgoing calls by pressing the calling key to receive an outgoing line.
Receiving incoming calls
A Digital Telephone IP Adapter unit receives host-controlled incoming calls
over the IP network.
Methods for placing outgoing calls
You can place an outbound call from a Digital Telephone IP Adapter unit station
in one of the following ways:
!
method 1: Lift the telephone handset.
This method automatically initiates a host-controlled call.
method 2: Press the calling key.
!
Pressing the host calling key initiates a host-controlled call.
Placing a host-controlled call
To place a host-controlled call:
1
Lift the telephone handset or press the host calling key.
Result: You hear a dial tone over a connection with the host PBX.
Note: If a connection to the host PBX cannot be established within a time-
out period or no resources are available to carry the call, you hear a reorder
dial tone (fast busy signal), and one of the following messages appears on
the telephone display:
! Release and Try Again
! Bandwidth Limit
! DSP Limit
Bandwidth limit indicates that there was not enough bandwidth available in
the system to complete the requested task.
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DSP limit indicates that there were not enough available DSP resources in
the system to complete the requested task.
2
Dial the number of the party you want to call.
Result: The host PBX receives and processes the dialed digits, and rings
the called party.
Calling another station at your site—host-controlled mode
Place station-to-station calls through the host PBX to allow all stations
configured as multiple appearance DNs (MADNs) to ring and provide access to
voice mail, if the call is not answered.
If a connection cannot be established through the host PBX, you can use the
local calling key to place the station-to-station call.
1
Lift the telephone handset or press the host calling key.
Result: A connection is established with the host PBX and you hear a dial
tone. The indicator beside the host calling key lights up.
2
Dial the extension of the party you wish to reach.
Result: The host PBX receives and processes the dialed digits, and rings
the station as well as any other stations that include the dialed DN as an
MADN key.
Note: The MADN stations could be located at another site (such as the
host PBX site). If the call is answered by a MADN station at another site, a
voice path to the host PBX is established and the call proceeds.
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Using the digital telephone
Standard 2.1
Indicator updates
Digital telephone indicators reflect the current status of the telephone. For
example, they identify when calls are waiting, active, on hold, or (if your office
has voice mail) that messages are waiting.
The host PBX updates indicators when a connection between the host PBX and
Digital Telephone IP Adapter unit is active.
Host-controlled indicator updates
The host PBX automatically updates indicators for host-controlled features each
time any of the following occur:
!
!
!
the host PBX receives an incoming call from your site
the host PBX processes an outgoing call from your site
the host PBX sends a message waiting indicator (MWI) update
Note: When online with a permanent connection to the host PBX, a remote site
receives constant telephone indicator updates.
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Display messages
This section describes the messages that can display on your digital telephone
set.
Message descriptions
Message
Description
Going Offline in This message warns you that all digital telephones at
30 Secs
this site are about to go offline in the number of
seconds indicated.
Going Offline in
20 Secs
If any calls are active, they disconnect when the
offline mode activates.
Going Offline in
10 Secs
To override, enter the online SPRE code.
Hostless Mode
The connection to the host PBX cannot be
established. The host PBX may be temporarily
unavailable.
Note: If Hostless Mode persists, contact your system
administrator.
Logged In
If this message appears on your station, your station
participates in a multi-user or dynamic pool port on
the RLC. Your station is logged on.
Note: This message only displays for approximately
10 seconds.
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Standard 2.1
Message
Description
Offline Mode
PBX.
Notes:
! If you need to place a call through the host PBX
while in offline mode, enter the online SPRE
code. Refer to “SPRE Codes: Online” on page
119 for further details.
! The Offline Modeïmessage is not persistent
on the M3903 telephone display. This message
sometimes only displays for part of the Offline
period.
Online Mode
This means you can place and receive calls through
the host PBX.
Port Already in
Use
If this message appears on your station, your station
participates in a multi-user or dynamic pool port on
the RLC.
This message appears if the port that you are
attempting to log on to is already being used by
someone else.
Port Not Logged
In
If this message appears on your station, your station
participates in a multi-user or dynamic pool port on
the RLC. Your station is logged off.
Release and Try
Again
There are not enough DSP resources to process the
call. Try again at a later time.
Note: Ensure to initiate calls from the appropriate
calling key according to the following parameters:
! Use the host calling key to call someone at the
host PBX site.
Bandwidth Limit
There is not enough bandwidth to complete the
requested action. Try again at a later time.
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Message
DSP Limit
Description
There were not enough DSP resources to complete
the requested action. Try again at a later time.
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Using the digital telephone
Standard 2.1
Telephone features operation
This section describes how to use the following digital telephone features in
host-controlled modes:
! call forward
! call transfer
! call waiting
! conference
! emergency service calls
! hold
Emergency service calls
Do not place an emergency service call, for instance a call for police, fire
department, or ambulance help, using a telephone connected to a Digital
Telephone IP Adapter unit.
Hold
When you press the Hold key on a host-controlled call, the holding party
receives the Hold treatment defined on the host PBX. For example, if the host
PBX is configured to play music for the holding parties, then the holding party
hears music. You can press the local calling key to place a new call.
Call Waiting
Since the Digital Telephone IP Adapter unit does not use host-controlled
indicators, there are never any indicator conflicts when a call is presented to the
station.
The Digital Telephone IP Adapter unit always checks the status of your station
before ringing it. If your station is busy with a call, the alert tone is sounded
instead.
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How Call Waiting works in host-controlled mode
If you are busy with a host-controlled call, incoming calls are handled as
follows:
!
An incoming host-controlled call is directed to the call waiting key by the
host PBX.
!
An incoming locally controlled call flashes the local calling key indicator
and sounds the alert tone.
Call Transfer
To transfer a call:
1
Press the Transfer key.
Result: The active call is placed on hold and you hear dial tone.
Dial the number that you want to transfer the call to.
Press the Transfer key again to complete the transfer.
2
3
Note: You can press the Transfer key while the call is still ringing, or after
the called party answers.
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Using the digital telephone
Standard 2.1
Going online and offline
!
!
SPRE codes to manually toggle between online and offline modes.
An online/offline schedule on the host PBX to automatically toggle your
site between online and offline modes.
For a description of the online and offline modes, refer to “Modes of operation”
on page 142.
Using the SPRE code to place your unit in online mode
To use the SPRE code to place your unit in online mode:
1
2
Lift the telephone handset, or press the local calling key.
Press the pound (#) key followed by the online SPRE code.
Note: Contact your system administrator for the online SPRE code.
Result: The connection to the host PBX is initiated and negotiated with the
host PBX. During this negotiation period (up to five seconds), you cannot
place host-controlled calls. When negotiation is completed and connection
to the host PBX has been established, Online Mode appears on the
telephone display and the system is ready to place and receive host calls.
Using the SPRE code to place your unit in offline mode
To use the SPRE code to place your unit in offline mode, dial the pound (#) key
followed by the offline SPRE code.
Note: Contact your system administrator for the online SPRE code.
Result: Offline Mode appears on the telephone display.
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Overriding an automatic offline event from the host PBX
If the host PBX attempts to process an offline event while you are on a host-
controlled call, you are alerted by both an audible alert and a display message
indicating that you are about to go offline in 30, 20, or 10 seconds. If you ignore
this warning, your call disconnects.
To prevent your call from being disconnected, enter the online SPRE code. You
can do this without putting your call on hold first. The online SPRE code cancels
the offline event, leaving your telephone online until the next offline event
occurs.
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Standard 2.1
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Chapter 7
In this chapter
Changing the administration password
193
194
196
204
206
Creating a backup configuration file
Restoring the configuration
Display logs
Statistics screens
Verifying the firmware and software version
Obtaining the latest upgrade file
Extracting upgrade files from the download file
Performing a firmware upgrade
Restarting the system
Performing a software upgrade
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Administration
Standard 2.1
Changing the administration password
Two layers of password security protect the Digital Telephone IP Adapter unit’s
configuration. If you want to secure the Digital Telephone IP Adapter unit’s
configuration, then change the following items:
!
Configuration Manager password
This password prevents unauthorized users from performing offline
configuration changes.
!
Digital Telephone IP Adapter unit’s password
This password prevents unauthorized users from performing online
changes of the configuration residing in the Digital Telephone IP Adapter
unit’s Flash memory.
Note: Make sure that you record the password and store it in a safe, secure
location. If you forget or lose the password, contact your Nortel customer
support representative.
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Administration
Changing the Configuration Manager password
To change the Configuration Manager password:
1
From the Menu Bar, choose Connect → Change Password → Local.
Result: The Change Password -Local dialog displays, similar to the
following:
2
3
Complete the fields in the Change Password - Local dialog box.
Click on the OK button.
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Administration
Standard 2.1
Changing the Digital Telephone IP Adapter unit’s password
To change the Digital Telephone IP Adapter unit’s password:
ATTENTION
Do not change the Digital Telephone IP Adapter unit’s
password until the system is up and working.
1
From the Menu Bar, choose Connect → Change Password → Node.
Result: The Change Password - Node dialog box displays, similar to the
following:
2
3
Complete the fields in the Change Password - Node dialog box.
Click on the OK button.
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Administration
Creating a backup configuration file
Create a backup copy of the Digital Telephone IP Adapter unit’s configuration
by downloading the configuration Flash memory to a text file on your
administration PC. Nortel recommends that you create a backup of your
configuration file whenever you make configuration changes or after you
perform a firmware upgrade.
Storing backup configuration files
The Digital Telephone IP Adapter unit is an extension of the
telecommunications and data network. It is extremely important that you keep a
backup copy of the Digital Telephone IP Adapter unit’s configuration. If the
Digital Telephone IP Adapter unit’s Flash memory or configuration becomes
corrupted or is lost, you can easily restore it.
Store the configuration file in a safe, secure location, such as on backup tape or
other media that is stored offsite.
Nortel recommends that you keep the backup files indefinitely.
Getting there 911x → Configuration Manager
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Administration
Standard 2.1
Creating the backup file
To create the backup file:
1
From the Menu Bar, choose Upload/Download → Download Config.
Result: The Download Configuration dialog box displays, similar to the
following:
2
Choose the mode you want to use for the file transfer according to the
following table:
IF you wish to save the
configuration file to
THEN do the following:
the administration PC,
Click on the Dump option button.
a different location on the 1 Click on the TFTP option button.
IP network,
Result: This enables the IP Address
fields.
2 Enter the IP address of the PC that you
want to save the configuration file on.
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3
4
Click on the Browse button and navigate to the folder where you want to
keep the configuration text file.
Enter a name for the file in the File name field.
Note: This configuration file becomes your backup file, so ensure the file
name is meaningful. The file name’s extension must be .TXT.
5
Click on the Download button.
Result: The Download configuration dialog box closes, and the following
message displays in the status bar at the bottom of the screen:
Downloading Config From Board
When the download is complete, the Downloaded Configuration Data
dialog box displays, similar to the following:
6
Click on the OK button.
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Administration
Standard 2.1
Restoring the configuration
Restore the Digital Telephone IP Adapter unit’s configuration in Flash memory
by uploading a configuration text file from your administration PC.
Perform the upload over the IP network using the TFTP protocol. You must have
a TFTP server application running on your administration PC. The TFTP
server’s base directory must point to the directory that contains the configuration
file you want to upload.
Before you begin
Before you can upload the configuration file to the Digital Telephone IP Adapter
unit, you must complete the following steps:
1
2
Start the TFTP server application.
Ensure the TFTP base directory points to the location of the configuration
file.
Getting there 911x → Configuration Manager
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Uploading a configuration file over the IP network
To upload a configuration file over the IP network:
1
2
Navigate to the location of the configuration file.
From the Menu Bar, choose → Upload/Download → Upload Config.
Result: The Upload Configuration dialog box displays, similar to the
following:.
3
Enter the IP address of the TFTP server in the IP Address fields.
Note: Since the TFTP server application is running on your administration
PC, this is the IP address of that PC.
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4
Click on the Browse button.
Result: The Open dialog box displays, similar to the following:
5
6
7
Ensure the Files of type list drop down box shows Text File (*.TXT)
Navigate to the folder containing the configuration file.
Select the file, then click on the Open button.
Result: The Upload Configuration dialog box displays with the file you
selected shown in the File Name field.
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8
Click on the Upload button.
Result: The middle of the Upload Configuration dialog box displays status
messages relating to the upload. The following is an example.
CAUTION
Risk of incorrect operation due to partial configuration
.
Do not interrupt the configuration upload. If you interrupt the
configuration upload, this results in an incomplete
configuration in the Digital Telephone IP Adapter unit’s
database.
If the configuration upload is interrupted, repeat this
procedure immediately.
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IF the upload
THEN
the following message displays:
is successful,
CONFIG UPLOAD SUCCESSFUL... USE
SAVECFG TO UPDATE FLASH.
the following message displays in the middle of the
Upload Configuration dialog box:
fails,
CONFIG UPLOAD FAILED
For further instructions, refer to Chapter 8,
“Troubleshooting”.
Note: Do not ignore error messages in Save to Flash process. If Save to
Flash fails, retry uploading and saving to Flash. If the problem persists,
check the file being uploaded and report the problem to Nortel.
9
From the Upload Configuration dialog box, click on the Save to Flash
button.
Result: The FLASH CONFIG dialog box displays, similar to the following:
10 Click on the Yes button.
Result: The following message displays in the status bar at the bottom of
the screen:
Saving to Flash in Progress
When the save is finished, the following message displays in the middle of
the Upload Configuration dialog box:
CONFIGURATION IS UPDATED INTO FLASH...
11 Click on the Close button.
12 Restart the RLC.
Note: For instructions, refer to “Restarting the system” on page 204.
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Display logs
The Digital Telephone IP Adapter unit keeps track of system performance
through the maintenance of display logs. Each line, or display log, represents a
separate action completed by the unit.
Use the display logs when troubleshooting system problems. Click on the Save
Report button if you need to print the display logs to a text file. Refer to
Configuration Manager Help for a complete listing of all display logs and the
condition indicated by each.
Getting there 911x → Configuration Manager
Viewing display logs
From the Menu Bar, choose Alarms/Stats/Logs → Display Logs.
Result: The Digital Telephone IP Adapter unit lists the display logs it maintains
in a window similar to the following. You can use the scroll bar to browse through
the display logs.
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Printing the display logs to a file
If you request technical support, your support representative can ask you to
provide a copy of the display logs. To recreate the log in a file on your
administration PC, use the following procedure:
1
After listing the display logs using the procedure explained under “Viewing
display logs” on page 167, click on the Save Report button on the Display
Logs window.
Result: The Save As dialog box displays, similar to the following:
2
Enter a name for the configuration in the File name field.
Result: Configuration Manager saves the display logs to a text file in the
location indicated in the Save As dialog box.
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Changing the number of display logs retained by the Digital
Telephone IP Adapter unit
A Digital Telephone IP Adapter unit retains a maximum of 1000 display logs,
each requiring one line of text. When the unit’s display logs reach 1000 lines,
new display logs overwrite existing display logs on a first in, first out basis. If
you want to change the number of display logs retained by the Digital Telephone
IP Adapter unit, complete the following procedure:
1
From the Menu Bar, choose Alarms/Stats/Logs → Resize Logs.
Result: The Resize Log dialog box displays, similar to the following:
Note: “Maximum logs” refers to the number of text lines, or messages,
maintained by the Digital Telephone IP Adapter unit. The Digital
Telephone IP Adapter unit currently retains a maximum of 1000 text lines.
2
3
Enter the maximum number of text lines you want maintained by the Digital
Telephone IP Adapter unit in the Maximum Logs field.
Click on the OK button.
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Clear logs
The Digital Telephone IP Adapter unit allows you to delete unneeded
information by clearing the display logs. To discard or clear display logs that are
no longer useful:
1
From the Menu Bar, choose Alarms/Stats/Logs → Clear Logs.
Result: The Clear Logs dialog box displays, similar to the following:
IF you select
No,
THEN
the Clear logs dialog box closes and the retained
display logs remain as they are.
Yes,
! the Digital Telephone IP Adapter unit deletes
its stored display logs.
! the LOGS cleared dialog box displays, similar
to the following:
Click on the OK button.
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Statistics screens
All statistics screens provided by the Alarms/Stats/Logs menu, function
primarily to help you obtain information to provide to technical support
personnel, upon request.
Getting there 911x → Configuration Manager
Bandwidth Connection Statistics
Bandwidth Connection Statistics, similar to the following, allow you to see the
amount of bandwidth that the logged-on Digital Telephone IP Adapter unit has
available to it. Use the Bandwidth Connection Statistics to help you determine if
you need to add more bandwidth on the IP network connection.
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To display the Bandwidth Connection Statistics screen, refer to “Displaying the
Bandwidth Connection Statistics screen”, as follows. To obtain the definitions
for the statistics presented on the Bandwidth Connection Statistics screen, refer
to “Bandwidth Connection Statistics field descriptions” on page 173.
Displaying the Bandwidth Connection Statistics screen
Choose Alarms/Stats/Logs → BW Connection Statistics from the Menu Bar to
display the Bandwidth Connection Statistics screen.
Result: Configuration Manager gathers statistics from the Digital Telephone IP
Adapter unit and displays the Bandwidth Connection Statistics screen, similar to
the example on page 171.
IF you want to
THEN click
update the statistics with the latest
information,
on the Refresh button.
create a text file containing these
statistics,
on the Save to File button.
close the Trunk Connection Statistics on the Close button.
screen,
obtain descriptions of the statistics in on the Help button.
the Trunk Connection Statistics
screen,
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Bandwidth Connection Statistics field descriptions
The following table describes the statistics on the Bandwidth Connection
Statistics screen:
Statistic
Description
Remote Unit Number
Signaling Status
Identifies the remote unit that initiated the call.
Identifies whether a connection is up on this unit.
Valid values are Active and Idle.
No of Voice Calls on
IP
Identifies the number of calls in progress on this unit’s
IP connection.
No of Voice Calls on
PSTN
PSTN statistics do not apply to Digital Telephone IP
Adapter units.
Used IP BW
Identifies the IP bandwidth in use on this unit.
Used Trunk BW
Trunk bandwidth statistics do not apply to Digital
Telephone IP Adapter units.
Total Up Trunk BW
IP QoS Status
Trunk bandwidth statistics do not apply to Digital
Telephone IP Adapter units.
QoS statistics do not apply to Digital Telephone IP
Adapter units.
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Caller Information Statistics
Caller Information (Info) Statistics, similar to the following, allow you to see the
type of call being made. Use the Caller Information Statistics to help you
determine if the bandwidth used by the logged-on Digital Telephone IP Adapter
unit.
To display the Caller Info Statistics screen, refer to “Displaying the Caller Info
Statistics screen” on page 175. To obtain the definitions for the statistics
presented on the Caller Info Statistics screen, refer to “Caller Info Statistics field
descriptions” on page 176.
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Displaying the Caller Info Statistics screen
Choose Alarms/Stats/Logs → Caller Info Statistics from the Menu Bar to display
the Caller Info Statistics screen.
Result: Configuration Manager gathers the statistics from the Digital Telephone
IP Adapter unit and displays the Caller Info Statistics screen, similar to the
example on page 174:
IF you want to
THEN click
update the statistics with the latest
information,
on the Refresh button.
create a text file containing these
statistics,
on the Save to File button.
close the Trunk Connection Statistics on the Close button.
screen,
obtain descriptions of the statistics in on the Help button.
the Trunk Connection Statistics
screen,
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Caller Info Statistics field descriptions
The following table describes the statistics on the Caller Info Statistics screen:
Statistic
Description
Connection ID
Identifies the sequential number of the call processed
by the remote unit in relation to all calls ever
processed by that unit.
Remote ID
Identifies the Unit ID of the remote site that was
involved in the call. Local calls on a Remote Gateway
9150 unit result in a 0 in this field.
Current Media
Type
PSTN statistics do not apply to Digital Telephone IP
Adapters.
Identifies the type of call.
Valid values are Signaling, Voice, and Local.
Priority
PSTN statistics do not apply to Digital Telephone IP
Adapters.
Call BW
Identifies the amount of bandwidth used by the call.
Identifies the time that the connection initiated.
Start Time
Transitions to PSTN
Transition statistics do not apply to Digital Telephone
IP Adapters.
Transitions to IP
Transition statistics do not apply to Digital Telephone
IP Adapters.
Last Transition to
PSTN
Transition statistics do not apply to Digital Telephone
IP Adapters.
Last Transition to IP
Transition statistics do not apply to Digital Telephone
IP Adapters.
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Digital Signal Processor (DSP) Statistics
Digital Signal Processor (DSP) Statistics, similar to the following, show
information about the DSP devices on the logged-in Digital Telephone IP
Adapter unit. Use this screen to determine the type of DSP on the unit and the
functionality and performance of that DSP.
To display the DSP Statistics screen, refer to “Displaying the DSP Statistics
screen” on page 178. To obtain the definitions for the statistics presented on the
DSP Statistics screen, refer to “DSP Statistics field descriptions” on page 179.
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Displaying the DSP Statistics screen
Choose Alarms/Stats/Logs → DSP Statistics from the Menu Bar to display the
DSP Statistics screen.
Result: Configuration Manager gathers statistics from the Digital Telephone IP
Adapter unit and displays the DSP Statistics screen, similar to the example on
page 177.
IF you want to
THEN click
update the statistics with the latest
information,
on the Refresh button.
create a text file containing these
statistics,
on the Save to File button.
close the Trunk Connection Statistics on the Close button.
screen,
obtain descriptions of the statistics in on the Help button.
the Trunk Connection Statistics
screen,
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DSP Statistics field descriptions
The following table describes the statistics on the DSP Statistics screen:
Statistic
Description
Single Digit Device
ID
Identifies an internal sequence number for indexing
this DSP device among all others on the RLC.
Module Number
Identifies this DSP Application Module’s module
number on the RLC.
Valid values are 0, 1, 2, 3, and 4.
Device Number
In Service
Identifies the DSP device that processed the call.
Identifies any voice channels operating on this DSP
application module.
Total MIPS
Identifies the total millions of instructions per second
(MIPS) capacity for this DSP device.
Available Mips
Total Channels
Total Voice Channels
Identifies the millions of instructions per second
(MIPS) currently available on this DSP device.
Identifies the total channel capacity for this DSP
device.
Identifies the total voice channel capacity for this DSP
device.
Available Voice
Channels
Identifies the number of unused voice channels on this
DSP device.
Total Modem
Channels
Identifies the number of channels on this DSP device
that can transmit modem calls.
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Statistic
Description
Available Modem
Channels
Identifies the number of unused channels on this DSP
that can transmit modem calls.
Total Flex Channels
Identifies the number of channels on this DSP that can
provide multiple functionalities.
Available Flex
Channels
Identifies the number of channels on this DSP
currently available to provide multiple functionalities.
Total Tones
Channels
Identifies the number of channels on this DSP that can
transmit tones.
Total Reserved
Channels
Identifies the number of special purpose channels on
this DSP reserved for internal use.
Name
Identifies the name of the DSP load, that is, the
combination of DSP algorithms, on the DSP
application module.
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Ethernet Interface Statistics
Ethernet Interface Statistics, similar to the following, list information about the
connection between the IP network and the Digital Telephone IP Adapter unit
that is achieved over the unit’s Ethernet interface.
To display the Ethernet Interface Statistics screen, refer to “Displaying the
Ethernet Interface Statistics screen” on page 182. To obtain the definitions for
the statistics presented on the Ethernet Interface Statistics screen, refer to
“Ethernet Interface Statistics field descriptions” on page 183.
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Displaying the Ethernet Interface Statistics screen
Choose Alarms/Stats/Logs → Ethernet Interface Statistics from the Menu Bar to
display the Ethernet Interface Statistics screen.
Result: Configuration Manager gathers statistics from the Digital Telephone IP
Adapter unit and displays the Ethernet Interface Statistics screen, similar to the
example on page 181.
IF you want to
THEN click
update the statistics with the latest
information,
on the Refresh button.
create a text file containing these
statistics,
on the Save to File button.
close the Trunk Connection Statistics on the Close button.
screen,
obtain descriptions of the statistics in on the Help button.
the Trunk Connection Statistics
screen,
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Ethernet Interface Statistics field descriptions
The following table describes the statistics on the Ethernet Interface Statistics
screen:
Statistic
Channel
Description
Identifies the Ethernet device that the statistics on that
line apply to.
Valid value is 1.
LAN Drv
Admin
Identifies the LAN driver used by the call.
Identifies the administrative state of the port.
Valid values are 1 (Enabled) and 0 (Disabled).
Oper
Identifies the operational state of the port.
Valid values are 1 (Up) and 0 (Down).
IfcType
IfcNo
Identifies the interface type used by the call.
Identifies the Ethernet interface used by the call.
Valid values are 0 (ELAN) and 1 (CLAN).
MTUlen
Identifies the Maximum Transmission Unit for this
interface in bytes.
Speed
Identifies the data rate of this interface in Mbps.
Rx - Octet
Identifies the number of bytes received on the given
channel since the statistics were last reset.
UPkts
Identifies the number of packets with a unicast
Ethernet address that directly matches the Ethernet
address of the identified unit. This statistic describes
the period of time since the statistics were last reset.
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Statistic
Description
MPkts
Identifies the number of multicast packets received.
These packets can be broadcast MAC addresses for
protocols such as ARP, as well as multicast packets for
group-oriented transmissions such as IP Multicast.
This statistic describes the period of time since the
statistics were last reset.
Disc
Identifies the number of packets discarded on the
channel since the statistics were last reset.
Err
Identifies the number of error packets received on the
given channel since the statistics were last reset.
Tx - Octet
UPkts
Identifies the number of outbound bytes transmitted on
the given channel since the statistics were last reset.
Identifies the number of outbound packets sent to a
Unicast Address (single recipient) on the given
channel since the statistics were last reset.
MPkts
Disc
Err
Identifies the number of outbound packets sent to
multiple recipients on the given channel since the
statistics were last reset.
Identifies the number of outbound packets discarded
due to resource problems on the given channel since
the statistics were last reset.
Identifies the number of outbound packets discarded
due to errors on the given channel since the statistics
were last reset.
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Statistic
Description
QLen
Identifies the number of bytes currently in the
interface's outbound queue.
Collisions
Identifies the number of collisions that have occurred
on the Ethernet interface while attempting to transmit
packets since the statistics were last reset.
Note: The Collisions statistic is only applicable in
half-duplex mode.
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Network Statistics
Network Statistics allow you to see the performance of the Digital Telephone IP
Adapter unit in terms of the transmission and reception of frames and packets
during the last 24 hours. Use this log to identify periods when other network
activity can adversely affect Remote Gateway 9100 Series system performance.
To display the Network Statistics screen, refer to “Displaying the Network
Statistics screen” on page 187. To obtain the definitions for the statistics
presented on the Network Statistics screen, refer to “Network Statistics field
descriptions” on page 188.
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Displaying the Network Statistics screen
Choose Alarms/Stats/Logs → Network Statistics from the Menu Bar to display
the Network Statistics screen.
Result: Configuration Manager gathers statistics from the Digital Telephone IP
Adapter unit and displays the Network Statistics screen, similar to the example
on page 186.
IF you want to
THEN click
update the statistics with the latest
information,
on the Refresh button.
create a text file containing these
statistics,
on the Save to File button.
close the Trunk Connection Statistics on the Close button.
screen,
obtain descriptions of the statistics in on the Help button.
the Trunk Connection Statistics
screen,
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Network Statistics field descriptions
The following table describes the information on the Network Statistics screen:
Note: A decoder packet is a nominal DSP voice packet. The size of a decoder
packet varies according to the compression algorithm used. Decoder packets can
be added to a superpacket before the DSP forwards the superpacket to the host.
Statistic
Hour
Description
Identifies the 60-minute period, within the most recent
24 hours, that the other statistics on this line apply to.
The statistics on the line where "0" is in this column
refer to activity that occurred within 60 minutes of the
request for statistics. The statistics on the line where
"1" is in this column refer to activity that occurred
during the 60-minute period that ended 60 minutes, or
one hour, before the request for statistics. The statistics
on the line where "2" is in this column refer to activity
that occurred during the 60-minute period that ended
two hours before the request for statistics, and so on.
Tx Voice Samples
Rx Voice Samples
Rx Error
Identifies the number of decoder packets transmitted
by the DSP during the given hour. This number
corresponds to in-band signaling, such as DTMF or
Fax Relay, and voice signaling transmitted by the DSP.
Note: This statistic formerly was expressed in
superpackets rather than decoder packets.
Identifies the number of decoder packets received by
the DSP during the given hour. This number
corresponds to in-band signaling, such as DTMF or
Fax Relay, and voice signaling received by the DSP.
Note: This statistic formerly was expressed in
superpackets rather than decoder packets.
Identifies the number of decoder packet overruns and
underruns during the given hour, as determined by the
DSP.
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Statistic
Description
Rx Dropped
Identifies the number of superpackets that were
received out of sequence during the given hour.
This can result from one or more superpacket's being
lost or delivered out of order and, thus, discarded.
%Error
Identifies the packet error percentage that was
received during the given hour.
Remote Gateway 9100 Series begins calculating this
statistic by adding the number out-of-sequence packets
(Rx Dropped) to the number of overruns. After
multiplying this sum by 100, Remote Gateway 9100
Series then divides the product by the number of
received decoder packets (Rx Voice Samples) to
produce the error percentage.
This is an imprecise measurement due to the fact that
multiple packet losses or overruns can be counted as a
single error.
EthTx Mcast
EthTX Ucast
Identifies the number of multicast packets transmitted
during the given hour.
Multicast packets are packets intended for multiple
Ethernet addresses.
Identifies the number of unicast packets transmitted
during the given hour.
Unicast packets are packets intended for a specific
Ethernet address. Voice packets are always transmitted
as unicast packets.
EthTx Disc
Identifies the number of packets discarded on the
transmit side due to lack of resources, such as memory
buffers, during the given hour.
This can be an indirect result of excessive collisions in
the transmit queue.
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Statistic
Description
EthTx Err
Identifies the number of packets that could not be
transmitted because of errors within the packets.
EthRx Mcast
Identifies the number of multicast packets that were
received during the given hour. This is inclusive of
packets with broadcast MAC addresses for protocols
such as ARP, and multicast packets for group-oriented
transmissions, such as IP Multicast.
Multicast packets are packets intended for more than
one Ethernet address.
EthRx UCast
Identifies the number of unicast packets that were
received during the given hour with a unicast Ethernet
address directly matching that of the specified unit.
Unicast packets are packets intended for only one
Ethernet address.
EthRx Disc
EthRx Err
Identifies the number of packets that were received
during the given hour and discarded due to a lack of
available receive buffers.
Identifies the number of packets that were received
during the given hour that contained errors that
prevented them from being deliverable to a higher-
layer protocol.
Collisions
Identifies the number of collisions that have occurred
on the Ethernet interface when attempting to transmit
packets since the statistics were last reset.
Note: The Collisions statistic is only applicable in
half-duplex mode.
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Verifying the firmware and software version
This section describes how to determine the version of firmware and software
currently installed.
Before you perform a firmware or software upgrade, determine what version is
currently installed. This ensures that you do not replace the installed firmware or
software with an older version.
Verifying the software version
To verify the software version on your Digital Telephone IP Adapter unit:
1
From the Menu Bar, choose Help → About Configuration Manager.
Result: The About Configuration Manager dialog box displays, similar to
the following:
2
3
Review the About Configuration Manager dialog box. This identifies the
version of software installed on the unit.
Click on the OK button.
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Verifying the firmware version
To verify the firmware version on your Digital Telephone IP Adapter unit:
1
2
From the Menu Bar, choose System Information → System Data.
The System Configuration Details dialog box displays, similar to the
following:
3
4
Review the Unit Version box. This identifies the version of firmware
installed on the unit.
Click on the Close button.
Determining the current firmware and software versions
To determine what the current firmware and software versions are, refer to the
Remote Gateway 9100 Series and RLC Release Notes (NTP 555-8421-102).
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Obtaining the latest upgrade file
If you need to upgrade the firmware or software, you can obtain the latest
upgrade files by clicking on the Software Downloads link at the following
website:
www.nortel.com
Nortel provides upgrade files in self-extracting executable files. You must
extract the upgrade files before you can perform the upgrade.
Types of upgrades
There are two types of upgrades that can be performed for your Digital
Telephone IP Adapter unit:
1. Configuration Manager software upgrade
You use the Configuration Manager software to configure or administer the
Digital Telephone IP Adapter unit.
2. Digital Telephone IP Adapter unit firmware upgrades
The firmware contains the code necessary for operating the Digital
Telephone IP Adapter unit.
Downloading the upgrade file
To download the upgrade file:
1
With your web browser, connect to the Nortel website at:
www.nortel.com
2
3
4
5
Locate the software and firmware you need.
Download the files to a temporary location on your PC.
Double-click on the .exe file to extract the files into a temporary location on
your PC.
6
Continue with “Extracting upgrade files from the download file” on page
194.
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Extracting upgrade files from the download
file
Before you perform an upgrade, ensure you have obtained the latest upgrade
files from your Nortel distributor. The upgrade files are enclosed in self-
extracting executable files. You must extract the upgrade files before you can
perform the upgrade.
Performing the extraction using Windows
To perform the extraction using Windows:
1
Navigate to the directory that contains the .exe file you received from
Nortel.
2
Double-click on the .exe file.
Result: The WinZip Self-Extractor dialog box displays, similar to the
following:
3
Review the information presented and make changes as necessary.
Notes:
!
!
Nortel recommends that you extract the files into a temporary directory.
If you specify a directory that does not exist, the WinZip Self-Extractor
creates it.
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4
Click on the Unzip button.
Result: The file extraction begins. A status bar shows the extraction
progress. When completed, an “unzipped successfully” message displays,
similar to the following:
5
6
Click on the OK button.
Result: The WinZip Self-Extractor dialog box reappears.
Click on the Close button.
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Standard 2.1
Performing a firmware upgrade
This section describes how to perform a firmware upgrade on your Digital
Telephone IP Adapter unit. You perform the upgrade over the IP network using
the TFTP protocol. You can perform the Digital Telephone IP Adapter upgrade
manually or configure the Digital Telephone IP Adapter unit to perform an
automatic or scheduled firmware upgrade. Refer to “Auto upgrade
configuration” on page 133 for further details.
You must have a TFTP server application running on the administration PC. The
TFTP server’s base directory must point to the directory that contains the
upgrade files.
Manual firmware upgrade
To ensure trouble-free communication between the RLC and Digital Telephone
IP Adapter units during and after the manual firmware upgrade, Nortel
recommends that you perform the upgrades as follows:
1
Create backup configuration files for the Digital Telephone IP Adapter unit
and RLC. Refer to “Creating a backup configuration file” on page 159.
2
3
4
5
6
7
8
Upgrade the Configuration Manager software on the administration PC.
Disable the PBX slot(s) where an RLC is installed.
Upgrade the RLC firmware.
Upgrade the Digital Telephone IP Adapter unit firmware.
Restart the RLC.
Restart all upgraded Remote Gateway 9100 Series units.
Re-enable the PBX slot(s) where an RLC is installed.
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When to perform a firmware upgrade
Perform a firmware upgrade if you have determined that you are using out-of-
date firmware. For instructions on determining if you need to perform an
upgrade, refer to “Verifying the firmware and software version” on page 191.
ATTENTION!
The protocol for communication between the RLC and
the Remote Gateway 9100 Series units requires that
they be running the same version in order for them to
communicate with each other.
About firmware upgrades and configuration files
Each time you perform a firmware upgrade, the configuration database is also
converted (if necessary) to a format that is compatible with the new firmware.
Configuration settings are not affected by the conversion.
Nortel recommends that, each time you perform a firmware upgrade, you create
a backup copy of the converted configuration file, and store it in a safe secure
location.
Before you begin
It is important to complete the following steps before performing a firmware
upgrade:
1
Obtain the firmware upgrade from Nortel.
For instructions, refer to “Obtaining the latest upgrade file” on page 193.
Extract the upgrade files from the file you received from Nortel.
Start the TFTP server application.
2
3
4
Ensure the TFTP base directory reflects the directory where the firmware
upgrade file you want to use resides.
Getting there 911x → Configuration Manager
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Standard 2.1
Upgrading the Digital Telephone IP Adapter unit firmware
To upgrade the Digital Telephone IP Adapter unit firmware:
1
From the Menu Bar, choose Upload/Download → Upload S/W.
Result: The Software Upload dialog box displays, similar to the following:
Note: In the Module section, the Application option button is the default
selection.
2
Enter the IP address of the TFTP server into the IP Address fields.
Note: Since the TFTP server application is running on your administration
PC, this is the IP address of the administration PC.
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3
Click on the Browse button.
Result: The Open dialog box displays, similar to the following:
4
5
6
Ensure the Files of type drop down box shows Upgrade Files (*.UPG).
Navigate to the folder where the firmware file is located.
Select the file, and then click on the Open button.
Example: For Digital Telephone IP Adapter unit firmware, select
IPAdapter.upg, and click on the Open button.
Result: The Software Upload dialog box reappears. The file you selected is
shown in the Uploaded File box.
7
Click on the Upload button.
Wait until the file uploads completely before entering any other commands.
The Log Report window displays a confirmation message when the
upgrade is completed.
Note: Configuration Manager prompts you to restart the Digital Telephone
IP Adapter unit after upgrading the firmware. To do this, follow the
procedure on page 204.
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Administration
Standard 2.1
Automatic or scheduled firmware upgrade
When you configure the Digital Telephone IP Adapter unit to perform an
automatic or scheduled firmware upgrade using the Auto Upgrade
Configuration property sheet, the Digital Telephone IP Adapter unit queries the
predefined TFTP server and upgrades the firmware automatically. Refer to
“Auto upgrade configuration” on page 133 for further details.
USE CAUTION WHEN FORCING THE AUTO UPGRADE
PROCESS AS THE SYSTEM PERFORMS A SELF-RESET ON
ALL UNITS TO MAKE THE NEW FIRMWARE ACTIVE ONCE
.
THE DOWNLOAD OF NEW FIRMWARE IS COMPLETE.
Nortel recommends the following when performing an automatic or scheduled
firmware upgrade:
1
Complete the procedures in “Before you begin” on page 197 prior to
configuring the automatic or scheduled upgrade.
2
Complete the procedures in “Creating a backup configuration file” on page
159 before performing an automatic or scheduled firmware upgrade.
Note: The automatic or scheduled firmware upgrade only performs upgrades on
the Remote Gateway 9100 Series units you configure on the Auto Upgrade
Configuration property sheets. In order for the automatic or scheduled firmware
upgrade to complete, place the ro-ver.txt file in the same TFTP server directory
as you place the .upg file.
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Self-contained firmware upgrade
A self-contained firmware upgrade executable file is also available.
To perform this form of upgrade, both the administration PC and the Digital
Telephone IP Adapter unit must be connected using a 10BaseT Ethernet
connection.The self-contained firmware upgrade executable file can run on a
Windows 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional,
or XP (Professional and Home Edition) operating system.
To obtain the self-contained firmware upgrade executable file, click on the
Software Downloads link at the following website:
www.nortel.com
Note: You can also email this file to a remote user.
To perform the upgrade:
1
Double click on the .exe file.
Result: The WinZip Self-Extractor dialog box displays, similar to the
following:
2
Click on the Setup button to run the Remote Gateway 9100 Series
Firmware Upgrade Manager.
Note: You can cancel the upgrade at anytime by clicking on the Cancel
button on any of the upcoming dialog boxes. You can find out information
regarding this application by clicking on the About button on any of the
upcoming dialog boxes.
Result: The WinZip Self-Extractor unzips the Digital Telephone IP Adapter
unit upgrade file and displays an unzip progress bar, similar to the
following:
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Administration
Standard 2.1
3
Once the unzip process is complete, the Welcome dialog box displays,
similar to the following:
4
Click on the Next button.
Result: The Remote Gateway 9100 Series Unit Information dialog box
displays, similar to the following:
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5
Enter the IP address of the Digital Telephone IP Adapter unit that you want
to upgrade.
Note: The Digital Telephone IP Adapter unit user can obtain this IP address
by using the TUI on the digital telephone set.
6
7
8
Enter your logon name in the Username field.
Enter your password in the Password field.
Click on the Next button and follow the instructions on the upcoming dialog
boxes to complete the upgrade process.
After successful installation, the executable file removes all residual files
excepting the executable itself. The Digital Telephone IP Adapter unit resets
automatically.
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Administration
Standard 2.1
Restarting the system
After a firmware upgrade or a configuration change, it is often necessary to
restart the Digital Telephone IP Adapter unit. Use the following procedure to
restart the unit using Configuration Manager.
Note: After you restart the system, wait 7–10 seconds before placing a call.
Getting there 911x → Configuration Manager
When to perform a restart
Each time that you make a configuration change, perform a Save to Flash. You
must also restart the unit if Configuration Manager prompts you to do so.
Note: When you save configuration changes to Flash, the system suspends new
call processing for approximately 30 seconds. Some configuration changes do
not take effect until the unit has been re-started.
Restarting the unit
To restart the unit:
1
From the Menu Bar, choose Connect → System Reset → Restart.
Result: The System Restart dialog box displays, similar to the following:
2
Click the Yes button.
Result: The Restarting the System. Please Wait.....progress bar displays
indicating that Configuration Manager is restarting the system, similar to the
following:
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3
When the restart is complete, the system logs off the user.
Result: The Configuration Manager dialog box displays notifying you of the
successful restart, similar to the following:
4
Configuration Manager then displays the User Authentication dialog box,
so that you can resume Configuration Manager activities.
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Administration
Standard 2.1
Performing a software upgrade
Perform a software upgrade if you have determined that you are using
out-of-date software. For instructions on determining if you need to perform an
upgrade, refer to “Verifying the firmware and software version” on page 191.
Note: Over an IP network with low delay and packet loss, Flash download times
to remote M39xx digital telephone sets are comparable to PBX wired
downloads.
Upgrading the Configuration Manager software
To upgrade the Configuration Manager software:
1
2
3
Navigate to the directory that contains the upgrade files you extracted.
Double-click on the setup.exe file.
Follow the prompts on the screen.
ATTENTION!
Do not ignore any warning messages that the
InstallShield displays about versions of files (such as
DLL files) that already exist on your PC. If you
overwrite these files, you may inadvertently cause
other applications on your PC to stop working.
Result: The InstallShield installs the software, overwriting the previous
version.
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Chapter 8
In this chapter
Before you begin
221
224
225
226
227
Digital telephone set
Network connectivity
Software problems
Using Configuration Manager’s PING
Syslog testing
Alarms and alerts
Recovering from a catastrophic failure
Repair and warranty information
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Troubleshooting
Standard 2.1
Before you begin
If you experience problems in setting up or running your Digital Telephone IP
Adapter unit, this chapter can help you to isolate and solve the problem.
Identifying why a problem occurred
Before you begin, ask yourself the questions listed in the following table:
IF you
Question
Is this a new
installation?
yes
1 Perform troubleshooting in the
sequence presented in this chapter.
2 PING the unit to confirm that it is
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.
no
Answer the next question.
Answer the next question.
Did the Digital Telephone yes
IP Adapter unit work, then
no
1 Perform troubleshooting in the
sequence presented in this chapter.
suddenly stop working?
2 PING the unit to confirm that it is
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.
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IF you
answered THEN do the following
Question
Did you modify the
configuration or
change any hardware
components?
yes
1 Verify that changes were
completed correctly.
2 Check the hardware components to
ensure they are in working order.
3 Perform troubleshooting for the
specific component.
no
Contact your telecom or data network
administrator. There may be a
problem with the network.
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Troubleshooting
Standard 2.1
Digital Telephone IP Adapter unit LED
indicators
During the Digital Telephone IP Adapter power-up cycle, watch the front panel
of the Digital Telephone External IP Adapter, or the rear panel of the digital
telephone housing the Digital Telephone Internal IP Adapter. The LED
indicators normally behave as follows:
!
!
The Power LED lights up and remains lit.
The remaining LED indicators flash whenever there is network activity.
If the LED indicators display incorrectly:
!
!
!
Ensure that the Digital Telephone IP Adapter unit is connected to a power
source.
If you are using an uninterruptible power supply (UPS), ensure the UPS is
powered on.
Verify that the AC power source is operational.
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Troubleshooting
Digital telephone set
This section identifies some problems that can occur on the digital telephone,
and describes what to do to resolve them.
Symptom descriptions
If you are having trouble with digital telephones, perform troubleshooting as
described in the following tables, according to whether this is a first-time
installation.
Symptom
What to do
1
Ensure that the Digital Telephone IP
There is no dial tone when
pressing either the host calling or
local calling keys and this is a
first-time installation
Adapter unit completed its power-up
cycle successfully. If it did, the Status
LED remains lit.
2
3
Verify the connections between the
telephone network and the Digital
Telephone IP Adapter unit.
Use Configuration Manager to verify that
the following configuration is correct on
the Digital Telephone IP Adapter unit:
! IP address
! subnet mask
! IP gateway
! RLC’s IP address
4
Verify the security IDs of both the Digital
Telephone IP Adapter unit and the RLC,
if a security ID is required to authenticate
connection attempts.
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Troubleshooting
Standard 2.1
Symptom
What to do
5
Use Configuration Manager to verify that
the following configuration is correct on
the Digital Telephone IP Adapter unit, as
appropriate:
There is no dial tone when
pressing either the host calling or
local calling keys and this is a
first-time installation.
! station configuration, to ensure that
the telephone you are using has the
calling capabilities needed to
(continued)
the station is correctly configured as
local only, remote only, or both local
and remote)
Note: For instructions on using
Configuration Manager, refer to Chapter
5, “Changing configuration settings using
Configuration Manager”.
6
Work with the administrator at the host
PBX site to ensure the following:
! The RLC is enabled and working in its
PBX slot (restart the RLC, if
necessary).
! The configuration of the IP address,
telephone number, and security ID on
the RLC port are correct (if these
items are used).
! Both the telecom and data networks
are routing voice calls as expected
(that is, calls are not being blocked in
any way).
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Troubleshooting
Symptom
What to do
1
Check the IP network to ensure the
following:
There is no dial tone when
pressing either the host calling or
local calling keys.
! The IP network is not down.
! Traffic is being routed between the
Digital Telephone IP Adapter unit and
RLC on the host PBX.
2
Contact your telecom administrator.
There might be problems at the host
PBX.
A stutter is heard during a remote This is a normal occurrence and is caused
dial tone.
by the DSP activating a dial tone relay.
However, to eliminate stutter dial tone,
disable Dialtone Relay. Dialtone Relay
settings are in the Advanced Configuration
dialog box, which is available on the RLC
System Configuration Property sheet.
1
Check all cable connections to and from
the Digital Telephone IP Adapter unit to
ensure that they are all securely
connected.
Lamps or indicators are not lit
after completion of a Digital
Telephone IP Adapter unit power
cycle.
2
Check the IP network and ensure that:
! it is not down
! traffic is being routed between the
Digital Telephone IP Adapter unit and
RLC on the host PBX
3
PING the RLC from the Digital
Telephone IP Adapter unit to verify IP
network connectivity.
Lamps or indicators do not reflect It is possible that there is a synchronization
the true status of the telephone. error between the Digital Telephone IP
Adapter unit and the host PBX. Contact
your telecom network administrator.
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Troubleshooting
Standard 2.1
Symptom
What to do
1
Take the digital telephone handset off
hook and dial the online SPRE code.
The Digital Telephone IP Adapter unit
attempts to connect to the host PBX.
When the connection is established, the
time and date display.
The display is blank (that is, the
time and date are not displayed).
2
Check the IP network and ensure that:
! it is not down
! traffic is being routed between the
Digital Telephone IP Adapter unit and
RLC on the host PBX
3
4
5
PING the RLC from the Digital
Telephone IP Adapter unit to verify IP
network connectivity.
Restart the RLC, wait one minute, and
then restart the Digital Telephone IP
Adapter unit.
Ensure that the RLC is enabled in its
host PBX slot.
In overlay 32 on the host PBX, check
the status of the RLC, disable and enable
it, or reseat it if necessary.
6
Contact your telecom administrator.
There might be problems at the host
PBX.
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Troubleshooting
Symptom
What to do
There are noticeable gaps or poor Contact your network administrator to
quality when a voice call is active conduct a traffic study on your voice and IP
on the IP network.
network traffic patterns as described in the
Remote Gateway Network Engineering
Guidelines (NTP 555-8421-103). (This NTP
is available from your Nortel distributor.) It
is possible that your IP network capacity
cannot accommodate the additional voice
data, especially during High Day Busy Hour
(HDBH) periods. Make adjustments to your
network as required.
1
2
Ensure your telephone is not on call
forward.
Incoming calls are not being
received from the host PBX.
Ensure that the Digital Telephone IP
Adapter unit is not in offline mode by
entering the online SPRE code at a
digital telephone.
3
4
Ensure that the Digital Telephone IP
Adapter unit is powered up. It cannot
receive calls from the host PBX if it is
not powered up.
Ask the network administrator to ensure
that the RLC is correctly configured with
your Digital Telephone IP Adapter unit’s
IP address, telephone number, and
security ID (if they are used).
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Troubleshooting
Standard 2.1
Symptom
What to do
5
Ask the network administrator to check
the IP network (if it is being used) and
ensure that:
Incoming calls are not being
received from the host PBX.
(continued)
! it is not down
! traffic is being routed between the
Digital Telephone IP Adapter unit and
RLC on the host PBX
6
7
Ask the network administrator to PING
the RLC from the Digital Telephone IP
Adapter unit to verify IP network
connectivity.
If the problem persists, contact your
telecom administrator or Nortel
distributor.
1
2
Does your telephone display “Offline
Mode?” If so, enter the online SPRE
code to go back online.
A call in progress was suddenly
disconnected.
Contact your telecom and data network
administrators. Perhaps network
problems caused the call to disconnect.
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Troubleshooting
Network connectivity
This section identifies some problems that can occur on the data network, and
describes what to do to resolve them.
System descriptions
If you are not able to establish or maintain data network connectivity, perform
troubleshooting as described in the following table:
Symptom
What to do
1
2
3
Ensure that you entered the IP address
correctly when trying to establish the
connection.
You cannot establish a
connection from your
administration PC to the Digital
Telephone IP Adapter unit.
Ensure that you entered the logon ID
and password correctly when trying to
establish the connection.
unit’s IP address, network mask, and
default gateway are correctly configured
in the Digital Telephone IP Adapter unit.
4
PING the Digital Telephone IP Adapter
unit to see if it responds. Refer to “Using
Configuration Manager’s PING” on
page 221 for proper procedure.
5
6
PING the gateway to see if it responds.
If the PING still does not work, contact
your data network administrator.
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Troubleshooting
Standard 2.1
Symptom
What to do
10060 TELNET CONNECTION The Digital Telephone IP Adapter unit
FAILEDappears when attempting cannot be reached on the IP network.
to connect to the Digital
1
2
Check the configuration of network
devices and ensure that Digital
Telephone IP Adapter unit can be
reached.
Telephone IP Adapter unit.
Verify that the Ethernet cable is
connected at both ends (Digital
Telephone IP Adapter unit and Internet
Access Device).
3
4
5
6
7
Check the Ethernet cable and ensure it
is good.
Ensure the Digital Telephone IP Adapter
unit is powered up.
Power the Digital Telephone IP Adapter
unit off, then back on.
PING the Digital Telephone IP Adapter
unit.
Contact your Nortel distributor. There
may be a hardware problem.
1
2
Ensure the Digital Telephone IP Adapter
unit is powered up. The Digital
Telephone IP Adapter unit cannot send
or receive traffic if it is not powered up.
The Digital Telephone IP
Adapter unit does not send or
receive Ethernet traffic.
Check the Ethernet cable between the
Digital Telephone IP Adapter unit and
the network and ensure it is good.
3
4
Ensure the Ethernet cable is connected.
If the Digital Telephone IP Adapter unit
still does not send or receive traffic,
contact your data network administrator.
5
Data network administrator: Ensure
other network devices are configured to
allow traffic to and from the Digital
Telephone IP Adapter unit.
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Troubleshooting
Symptom
What to do
An attempt to log out from the
Digital Telephone IP Adapter
unit does not work.
It is possible that communication has been
lost between the administration PC and the
Digital Telephone IP Adapter unit.
Close the Configuration Manager, then
restart it.
The Digital Telephone IP
Wait 7-10 seconds before attempting the call
Adapter unit drops dialtone if a while the digital telephone set synchronizes
user attempts a call during
registration.
between the Digital Telephone IP Adapter
unit and the RLC.
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Troubleshooting
Standard 2.1
Software problems
This section identifies some problems that can occur with the Configuration
Manager software, and describes what to do to resolve them.
Symptom descriptions
If you are not able to complete a task with the Configuration Manager, perform
troubleshooting as described in the following table.
Symptom
What to do
10060 TELNET CONNECTION It is possible that communication has been
FAILEDappears when attempting lost between the administration PC and the
to connect to the Digital
Digital Telephone IP Adapter unit.
Telephone IP Adapter unit.
Close the Configuration Manager, then
restart it.
The Digital Telephone IP
Adapter unit does not send or
receive Ethernet traffic.
It is possible that communication has been
lost between the administration PC and the
node you were logged on to.
Close the Configuration Manager, then
restart it.
Display Logs definitions
You can locate Display Logs definitions in Configuration Manager Help.
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Using Configuration Manager’s PING
PING, or Packet InterNet Groper, is a protocol and program to test that a device
is accessible on a network. This section explains how to use the PING option
provided in the Configuration Manager to verify network connectivity. Use this
test as a troubleshooting tool to determine if you can reach the RLC, another
remote unit, or any other device on the network.
Getting there 911x → Configuration Manager
Performing a Configuration Manager PING
To perform a Configuration Manager PING:
1
From the Menu Bar, choose Tests → Ping.
Result: The PING Test dialog box displays, similar to the following:
2
3
Enter the IP Address of the unit you want to PING in the IP Address field.
Enter the number of times you want to PING the unit in the Number of
Cycles field (1 to 100).
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Troubleshooting
Standard 2.1
4
Click on the OK button.
Result: The PING test window displays, showing the PING results. The
following is an example of a successful PING.
The following is an example of an unsuccessful PING.
5
Click on the Close button.
Result: The PING test window closes.
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ATTENTION!
It is possible to successfully PING a device on the network
and still not be able to log on to that device. If you log on to
a device (a Digital Telephone IP Adapter unit) using a
serial connection and neglect to log off, you may be able to
successfully PING the device but be unable to establish a
Telnet connection to it. (The device believes itself to be
busy.)
If you cannot log on to a device after a successful PING,
access the serial port and ensure that you are not logged on to
the device through this port.
Unsuccessful PING options
If the PING was unsuccessful:
1
Ensure you have entered the IP address, subnet mask, and default
gateway correctly.
2
3
PING the gateway to see if it responds.
Contact your data network administrator if the PING still does not work.
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Troubleshooting
Standard 2.1
Syslog testing
Once you configure the syslog feature and save it to Flash, use the Syslog test
command to test the configuration. The Remote Gateway 9100 Series system
generates test syslog messages. This allows you to verify the syslog
configuration as well as the syslog collector functionality on the syslog
server(s).
Getting there 911x → Configuration Manager
Performing syslog testing
To perform syslog testing:
1
From the Menu Bar, choose Tests → Syslog.
Result: A message displays, similar to the following:
2
3
Click on the OK button.
Examine the syslog server(s) to see if the test was successful.
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Troubleshooting
Alarms and alerts
For troubleshooting purposes, each Remote Gateway 9100 Series device
transmits alarms and alerts to the host PBX. These alarms and alerts indicate to
the host PBX that it is in a state of alarm or alert. The host PBX then produces an
alarm or alert through its software. Refer to “Display Logs” in the Remote
Gateway 9150 Installation and Administration Guide (NTP 555-8421-215) or
Configuration Manager online Help to determine if the host PBX produces an
alarm or alert when Remote Gateway 9100 Series Configuration Manager
produces a display log.
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Troubleshooting
Standard 2.1
Recovering from a catastrophic failure
Catastrophic failure is defined as a failure of the equipment to operate after
review of all troubleshooting information and implementation of appropriate
procedures.
If your Digital Telephone IP Adapter unit fails to operate after thorough review
of the troubleshooting information in this and related Guides, consult your
Nortel distributor for hardware replacement.
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Troubleshooting
Repair and warranty information
The Digital Telephone IP Adapter unit contains no user-serviceable components.
If the problem experienced with your Digital Telephone IP Adapter unit persists
after you have used all the appropriate procedures in this chapter, refer to the
following contact information for repair and warranty help, depending upon
your location:
Canada
Nortel Service Selection Center
30 Norelco Drive
Weston, ON
M9L 2X6
Canada
Telephone: 1-800-466-7835
United States
Nortel
Product Service Center
640 Massman Drive
Nashville, TN 37210
USA
Telephone: 1-800-466-7835
Europe
Nortel (NI) Ltd.
FAO: Irish Express Cargo (IEC)
Raheen Industrial Estate
Raheen, Limerick
Ireland
Telephone: 00 800 8008 9009 or +44 (0) 870 907 9009
Fax: +33 4 9296 1598
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Troubleshooting
Standard 2.1
Asia/Pacific
Nortel Distribution Center
c/o ACCO Transport
21 South St. Unit#2
Rydalmere, NSW
2116 Australia
CALA
Note: When you need warranty and repair service in Central American and
Latin American countries, you must first get an RR (repair and return) number
from your Nortel distributor before shipping to the Nortel CALA Repair Center.
Nortel c/o Wesbell
4019 S.W. 30th Avenue
Fort Lauderdale, FL 33312
USA
Notify: Receiving Department
RR no.:
Telephone:
Normal Service Hours (Monday to Friday 8:00 a.m. to 5:00 p.m. Central Time)
1-954-851-8841
After Normal Hours (weekends and holidays)
1-888-594-8474
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Appendix A
In this appendix
IP Adapter Network Connections
230
231
232
IP Adapter Configuration Information—Dialing Plans
IP Adapter telephone menu— Configuration Values
Note: You can locate electronic Remote Gateway 9100 Series Planning forms
on the Nortel website at:
www.nortel.com
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Planning forms
Standard 2.1
IP Adapter Network Connections
Security level:
No
security
Provisioned
security
Digital Telephone IP Adapter site identification
Node number:
Node name:
IP address:
Subnet mask:
Default gateway:
If the security level is provisioned security, what is the Digital Telephone IP Adapter unit’s security
identifier?
Inbound
Outbound
Connection to RLC information
IP address to reach the host PBX (for IP network):
If security level is provisioned security, what is the
RLC’s security code?
Inbound
Outbound
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Planningforms
IP Adapter Configuration Information—Dialing
Plans
Notes:
!
The pound sign (#) is mandatory and is automatically preconfigured in Configuration Manager.
The pound sign prevents conflicts with the dialing plan on the host PBX.
Description
Default code Your code (maximum of 3 digits)
Online SPRE code
Offline SPRE code
#99
#98
#97
#
#
Registration SPRE code
(for multi-user or dynamic pool ports only)
#
#
Deregistration SPRE code
(for multi-user or dynamic pool ports only)
#96
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Planning forms
Standard 2.1
IP Adapter telephone menu—
Configuration Values
Use the values shown below to configure the Digital Telephone IP Adapter unit using the
telephone menu.
Configuration Value Description
Value
User Name
Password
GUEST (48378)
_________________________________
Unit ID (Digital Telephone IP Adapter unit) _________________________________
Time Offset
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
Y / N (circle one)
Emergency Code
Online SPRE Code
Offline SPRE Code
Registration SPRE Code
Deregistration SPRE Code
Enable DHCP
IP Address
_________________________________
_________________________________
_________________________________
Y / N (circle one)
IP Subnet Mask
IP Gateway
Enable Diffserve
Enable 802.1Q Mapping
VLAN ID
Y / N (circle one)
_________________________________
_________________________________
802.1Q Priority
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Planningforms
DiffServ CodePoint Value
Port # (RLC)
_________________________________
_________________________________
Configuration Value Description
Security Level (RLC)
Enable IP (Voice over IP)
RLC IP Address
Value
_________________________________
Y / N (circle one)
_________________________________
_________________________________
_________________________________
_________________________________
IP Signaling
Modem Tones
Set Type
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Planning forms
Standard 2.1
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Connection pin-out tables
Admin (serial) connector pin-out table
Pin number Signal name
I/O
Description
1
2
3
4
5
6
7
8
9
MMI-RXD
MMI-TXD
I
MMI RS-232C Receive Data
MMI RS-232C Transmit Data
O
Ground
I
Logic Ground
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Connection pin-out tables
Standard 2.1
Power connector pin-out table
Pin number Signal name
I/O
Current
Description
1
2
Ground
I
I
Logic Ground
+24VAC
+24VAC
1.5 A
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Equipment attachment notice
Standard 2.1
Industry Canada
NOTICE: The Industry Canada label identifies certified equipment. This
certification means only that the equipment meets telecommunications network
protective, operational, and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department
does not guarantee that the equipment operates to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telephone company. The equipment must
also be installed using an acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected. This precaution may be particularly important
in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
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Appendix D
In this appendix
International safety compliance
Electromagnetic compatibility
Electromagnetic immunity
Electrostatic discharge
242
243
244
245
246
FCC requirements
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Safety and regulatory information
Standard 2.1
International safety compliance
The Digital Telephone IP Adapter unit and the Remote Gateway 9100 Series
system comply with international safety regulations as listed on this page.
Underwriters Laboratory (UL)
The Digital Telephone IP Adapter units comply with and are listed under UL
1950, Third Edition, including revisions based on the Fourth Amendment to IEC
950, Second Edition.
Canadian Standards Association (CSA)
The Digital Telephone IP Adapter units comply with and are listed under CSA
C22.2, No. 950-95.
Europe
The Digital Telephone IP Adapter units comply with and are listed under
EN60950: 1992, incorporating amendments 1, 2, 3, 4 & 11.
Australia
The Digital Telephone IP Adapter units comply with and are listed under
TS001\AS 3260.
Other Countries Deviations Assessed
Refer to Nemko Test Report # 2000 29173.
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Safety and regulatory information
Electromagnetic compatibility
The Digital Telephone IP Adapter units do not interfere with operation of other
licensed communications systems according to the standards set forth by
Australia, the United States, and Canada.
The Digital Telephone IP Adapter units do not adversely effect the compliance
of the Meridian 1 PBX system to:
!
!
!
AS 3548 Class B (Australia)
Class A of FCC Part 15, Subpart J
CSPR B requirements.
The margin is at least 2 dB better than the specified limit.
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Safety and regulatory information
Standard 2.1
Electromagnetic immunity
The Digital Telephone IP Adapter units resist electromagnetic interference.
The Digital Telephone IP Adapter units perform correctly when subjected to
narrow band radiated fields in frequency range 500 kHz to 1 GHz (field strength
up to 10 V/m, 1 kHz, 50% modulated AM signal) per IEC 1000-4-3.
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Safety and regulatory information
Electrostatic discharge
The Digital Telephone IP Adapter units are immune to electrostatic discharges
typical for an office environment (carpeted floors, low humidity) according to
the test method specified by IEC 1000-4-2.
No damage or malfunction occurs when the Digital Telephone IP Adapter units
are exposed to up to +/-8kV of direct discharge. An indirect discharge of up to +/
-16 kV does not result in malfunction of the system (to adjacent equipment or
connected cabling).
The requirements for both “closed door” and “open door” have been met.
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Safety and regulatory information
Standard 2.1
FCC requirements
Information in the following paragraphs pertains to FCC-required information.
These paragraphs describe where to locate details concerning the Digital
Telephone IP Adapter units’ compliance to FCC regulations, as well as these
regulations’ effects on the use of the Digital Telephone IP Adapter units.
Part 68
The Digital Telephone IP Adapter units comply with Part 68 of the FCC rules. A
label on the underside of the enclosure contains, among other information, the
FCC certification number and ringer equivalence number (REN) for the Digital
Telephone IP Adapter units. If requested, you must provide this information to
the telephone company.
Class B
This equipment passes tests for compliance with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instructions, this equipment can cause
harmful interference to radio communications. However, there is no guarantee
against interference in a particular installation. You can determine whether this
equipment causes harmful interference to radio or television reception by
turning the equipment off and on. The user can try to correct the interference by
one or more of the following measures:
!
!
!
Re-orient or re-locate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from the outlet that
the receiver connects to when producing the interference.
!
Consult your Nortel dealer or an experienced radio/TV technician for help.
Note: Changes or modifications not expressly approved by Nortel can void your
right to operate Digital Telephone IP Adapter unit equipment.
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Safety and regulatory information
Telephone network plug and jack
The Digital Telephone IP Adapter unit’s package contains an FCC-compliant
telephone cord and modular plug. The Digital Telephone IP Adapter unit’s
design calls for it to be connected to the telephone network or premises wiring
using a Part 68-compliant modular jack. Refer to Chapter 3, “Installing the
Digital Telephone IP Adapter unit,” for complete details on proper installation of
the Digital Telephone IP Adapter unit.
Equipment harmful to the telephone network
If the Digital Telephone IP Adapter unit causes harm to the telephone network,
the telephone company notifies the customer in advance that temporary
discontinuance of service may be required. But, if advance notice isn’t practical,
the telephone company notifies the customer as soon as possible. The customer
also receives notification of their right to file a complaint with the FCC if the
customer believes a complaint is necessary.
Party lines
Connection to party line service is subject to state tariffs. Contact the state public
utility commission for information.
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Safety and regulatory information
Standard 2.1
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Browse (button)
Numerics
802.1Q Mapping 128
Priority 128
Caller Info Statistics
Call BW 176
A
Addon Module Type 121
Address Information
Connection ID 176
Current Media 176
Last Transition to IP 176
Last Transition to PSTN 176
Priority 176
IP Address 125
IP Gateway 125
IP Network Mask 125
Analog Localization 120
Autohold 120
Remote ID 176
Start Time 176
Automatic DHCP Configuration 125
Available Flex Channels 180
Available MIPS 179
Transitions to IP 176
Transitions to PSTN 176
Available Voice Channels 179, 180
Connection ID 176
B
Date
Bandwidth (BW) Connection Statistics
IP QoS Status 173
No of Voice Calls on IP 173
No of Voice Calls on PSTN 173
Remote Unit Number 173
Signaling Status 173
Auto Upgrade 136
Day
Auto Upgrade 135
Delete
Total Up Trunk BW 173
Used IP BW 173
Used Trunk BW 173
Syslog Configuration 139
Device Number 179
DiffServ CodePoint 126
Value 127
Browse
Upload Configuration 164
DSP Gain 118
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Fields Index
DSP Statistics
IP Connection 131
IP Address 131
IP Signaling 131
IP Gateway 125
Total Voice Channels 179
DSP statistics
Available Flex Channels 180
Available MIPS 179
Available Voice Channels 179, 180
Device Number 179
In Service 179
IP Network Mask 125
IP QoS Status 173
Module Number 179
Name 180
Single Dig Dev ID 179
Total Channels 179
Total Flex Channels 180
Total MIPS 179
Total Modem Channels 179
Total Reserved Channels 180
Total Tones Channels 180
Last Transition to IP 176
Last Transition to PSTN 176
Local Call
Autohold 120
Local Calling Key Position 120
Local DN 120
M
M39xx digital telephone sets
Flash download
E
Emergency Activation Code 118
Enable PBX Alarms 119
Ethernet Interface Statistics
UPkts 184
download time 206
software upgrade
download time 206
Messages 169
Modem Tones 120
Module Number 179
F
Facility Indicator 139
Flash download
Name 180
No of Voice Calls on IP 173
No of Voice Calls on PSTN 173
Node Name 118
M39xx digital telphone sets 206
Frequency 135
I
In Service 179
Inbound Security ID 132
IP Address 125
O
Outbound Security ID 132
Software Upload 198
Syslog Configuration 139
Upload Configuration 163
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Total Up Trunk BW 173
Used IP BW 173
Used Trunk BW 173
Caller Info Statistics
Call BW 176
P
Phone Type 120
Priority 176
PSTN Connection 131
PSTN Number to Connect to RLC 131
Connection ID 176
Current Media 176
Last Transition to IP 176
R
Last Transition to PSTN 176
Priority 176
Remote ID 176
registration 119
Remote ID 176
Remote Unit Number 173
Resize Logs
Start Time 176
Transitions to IP 176
Transitions to PSTN 176
Type 176
Messages 169
RLC Port Number 131
Caller Info Statistics field descriptions 176
DSP statistics
Available Flex Channels 180
Available MIPS 179
Available Voice Channels 179, 180
Device Number 179
In Service 179
Module Number 179
Name 180
Single Dig Dev ID 179
Total Channels 179
Total Flex Channels 180
Total MIPS 179
S
Security ID
Inbound Security ID 132
Outbound Security ID 132
Security Level 132
Signaling Status 173
Single Dig Dev ID 179
software upgrade
M39xx digital telephone sets 206
SPRE Codes
DeRegistration 120
Offline 119
Online 119
Total Modem Channels 179
Total Reserved Channels 180
Total Tones Channels 180
Total Voice Channels 179
Ethernet Interface Statistics
UPkts 184
registration 119
Start Auto Upgrade 135
Start Time 176
statistics
Resize Logs
Bandwidth (BW) Connection Statistics
IP QoS Status 173
Messages 169
Status
No of Voice Calls on IP 173
No of Voice Calls on PSTN 173
Remote Unit Number 173
Signaling Status 173
Auto Upgrade Configuration 135
Syslog Configuration 139
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Fields Index
T
TFTP Server
Unit ID 118, 131
UPkts 184
IP Address 135
Time
Auto Upgrade 135
Used IP BW 173
Used Trunk BW 173
Time Offset 118
Total Channels 179
Total Flex Channels 180
Total MIPS 179
Total Modem Channels 179
Total Reserved Channels 180
Total Tones Channels 180
Total Up Trunk BW 173
Total Voice Channels 179
Transitions to IP 176
Transitions to PSTN 176
Type 176
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Index
Automatic Call Distribution (ACD)
applications 48
Numerics
10BaseT Ethernet
connection options 35
description 26
911x
configuration
Syslog 138
introduction 159
A
ACD
measuring with Bandwidth Connection
peak
Local Calling key 48
Make Set Busy mode 48
Not Ready mode 48
Remote Connection Configuration property
sheet 48
according to Codec 49
User On Demand Idle Timer 48
User On Demand Minimum Call Timer 48
ACD agent 48
ACD features
RJ-11 31
features
ACD features 47
Admin 183
Admin connector 237
administration
cable modem 34
cables
not included 58
PC
Optivity Telephony Manager and
Alarms and alerts 225
Auto Answer Back
M26xx digital telephone sets 43
Auto Upgrade
cables included with the Digital Telephone
External IP Adapter 58
cables included with the External IP Adapter
unit 58
cables you must supply 58
Internal IP Adapter
TCM 31
Auto Upgrade Configuration property sheet
133, 200
Auto Upgrade configuration
procedure 134
call forward feature 47
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Index
Standard 2.1
call modes
configuration
host-controlled 37
call transfer 151
default values
call waiting 47, 150
host-controlled mode 151
call waiting feature
features
call waiting 47
Caller Information Statistics
displaying 175
QoS Transitioning Technology 174
calls
default password 88
call transfer feature 151
call waiting feature 150
conference feature 152
display messages 147
emergency service calls feature 150
hold feature 150
host-controlled mode 142
incoming 37
offline mode 142
modify registration SPRE code 95
online mode 142
online/offline modes
outgoing 37
user name 87
bandwidth limit 144
time offset 90
unit ID 90
DSP limit 144
Configuration Manager
Canadian Standards Association
CSA C22.2, No 950 242
Channel 183
Codecs
M3902 digital telephone sets
Local keys 44
supported 49
communications system and software
requirements 46, 49
configuring the unit using the telephone menu
accessing the telephone menu 85
before you begin 87
communications system requirements 46, 49
computer telephony integration applications 47
conference 152
information you need 84
running the telephone menu script 87
telephone menu key function 85
conference feature 47
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Index
configuring the unit with Configuration
Manager
cable connectors 31
IP addresses
configuring 122
RLC connection information
configuring 129
deployment options 64
installing 68
system settings
configuring 115
field descriptions 118
connection
connection options
administration PC 59
introduction 35
password 156
physical environment 56
power requirements 53
using the digital telephone 141
Digital Telephone IP Adapter units
supported Codecs 49
connectivity
troubleshooting
PING failure 223
CS 1000 xxi
CS 2100 xxi
supported 43
CSA C22.2, No. 950 242
digital telephones
display messages
going online and offline
introduction 152
indicator updates
modes of operation
D
DB-9 connector
Digital Telephone External IP Adapter 31
deployment
IP options 65
on-demand 66
permanent 65
media 64
NAT 64
introduction 142
online mode 142
deployment options
Digital Telephone IP Adapter units 64
introduction 64
deregistration 120
SPRE code 96
placing and receiving calls
methods for placing outgoing calls 144
placing host-controlled calls 144
telephone features
introduction 150
troubleshooting 211
digital telephone 141
Digital Telephone External IP Adapter unit
included cables 58
universal power supply 33
Digital Telephone Internal IP Adapter unit
universal power supply 32
Disc 184
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Index
Standard 2.1
Display Logs
definitions 220
display messages
bandwidth limit 148
going offline 147
hostless mode 147
offline mode 147
online mode 148
port already in use 148
port not logged in 148
release and try again 148
documents
Ethernet
Ethernet Interface Statistics
Admin 183
Disc 184
Ifc Type 183
related xxii
download
LAN Drv 183
MPkts 184
M3904 digital telephone sets
Flash upgrade 44
DSP
MTU Len 183
DSP Statistics screen 177
DSP application modules
Hardware Statistics 177, 181
DSP limit 144
Rx - Octet 183
Speed 183
Tx - Octet 184
UPkts 183
display message
display messages
DSP limit 149
DSP Statistics screen 177
E
features
call forward 47
call transfer 151
electromagnetic compatibility 243
AS 3548 Class B (Australia) 243
CSPR B requirements 243
margin 243
electromagnetic immunity 244
emergency
service number description 51
emergency calls
firmware
upgrade
downloading files 193
performing 196
Flash upgrade
placing 150
emergency code 92
emergency service calls 150
emergency service calls feature 150
EN90650 242
M39xx digital telephone sets
download time 44
equipment
equipment attachment notices 239
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Index
general safety 68
Internal IP Adapter unit
connecting 74
G
going offline
display message 147
GUI
unpacking and inspecting the equipment 69
international safety compliance 242
133, 200
EN90650 242
Syslog Configuration property sheet 137
Internet Access Device
description 34
H
Hardware Statistics
introduction 177, 181
Help
remote unit 88
Display Logs definitions 220
hold 47, 150
hold feature 47
host-controlled calls
placing 144
IP Adapter units
IP addressing and routing 62
saving to Flash 123
IP deployment 65
IP on-demand 66
IP on-demand 66
IP permanent 65
bandwidth limit 144
DSP limit 144
host-controlled mode
indicator updates 146
overview 142
hostless mode
display message 147
I
key map
Ifc Type 183
IfcNo 183
incoming calls 37
Industry Canada notice 240
installation
Digital Telephone Internal IP Adapter unit
powering up 75
LAN Drv 183
LEDs
removing the base of the digital telephone
description 29
set 70
Digital Telephone IP Adapter unit LED
display diagrams 30
Digital Telephone IP Adapter units 210
troubleshooting 210
Digital Telephone IP Adapter units 68
External IP Adapter unit
powering up 81
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Index
Local Calling key 48
Local keys
M3902 digital telephone sets
key labels 44
logs
N
clearing
introduction 170
displaying
introduction 167
viewing 167
NAPT routers 64
NAT routers 64
testing
Syslog 224
network address translation
refer to NAT
network considerations 62
introduction 62
no security 42
M
M2616CT digital telphone sets 43
M26xx digital telphone sets
Auto Answer Back 43
CS 2100 43
M3902 digital telephone sets
Local keys
Not Ready mode
ACD 48
notices
key labels 44
M3904 digital telephone sets
firmware
download 44
upload 44
key map
Virtual Office 44
M3905 digital telephone sets
firmware
offline 119
download 44
upload 44
M39xx digital telephone sets
online mode
Flash upgrade
online SPRE code 93
online/offline table
configuration 50
how the table works 50
introduction 50
offline mode 142
online mode 142
Oper 183
download time 44
PBX downgrade 44
Make Set Busy (MSB) mode
ACD 48
media 64
Meridian 1 PBX xxi
Meridian Administration Tools (MAT) 61
mounting options
Digital Telephone External IP Adapter unit 58
outgoing calls 37
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Index
power requirements
preinstallation preparation
problems
P
password
Configuration Manager password 156
default 88
Digital Telephone IP Adapter password 156
PBX
solving
connectivity
CS 1000 xxi
PING failure 223
CS 2100 xxi
Meridian 1 PBX xxi
PBX downgrade
M39xx digital telephone sets 44
PBX message
QoS Transitioning Technology
idle
updating 43
PC
Optivity Telephony Manager and
Windows PC requirements 60
PC administration
administering multiple nodes 60
connection options 59
Ethernet connection 59
physical environment 56
PING
Reach Line Card (RLC)
description 27
registration
release and try again
display message 148
Remote Connection Configuration property
Remote Gateway 9150 unit
implementation
failure 223
unsuccessful PING 223
using 221
pin-out tables
connector
Admin 237
Power 238
RJ-45 ethernet connector 236
placing calls
NAPT routers 64
restarting the system
restoring
host-controlled 144
bandwidth limit 144
DSP limit 144
introduction 162
uploading a configuration file 163
RJ-11 connector 31
RLC
port already in use
display message 148
port not logged in
display message 148
Power
configuration
Auto Upgrade 134
connector 238
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Index
Standard 2.1
RLC Port Configuration property sheet
ACD 48
routers
SPRE codes 93–96
NAT routers 64
Rx - Octet 183
registration 119
Ethernet Interface Statistics
Admin 183
S
safety and regulatory information 241
electromagnetic compatibility 243
AS 3548 Class B (Australia) 243
CSPR B requirements 243
margin 243
electromagnetic immunity 244
electrostatic discharge 245
international safety compliance 242
Australia
Ifc Type 183
LAN Drv 183
MPkts 184
MTU Len 183
Oper 183
QLen 185
TS001AS 3260 242
CSA C22.2, No. 950 242
EN90650 242
UL 1950 242
security
Tx - Octet 184
no security 42
security identifier 42
security identifier 42
software
UPkts 183
Ethernet Interface Statistics screen 181
Syslog
upgrades
testing 224
performing 206
software requirements 46, 49
Speed (statistic) 183
SPRE code
Syslog configuration
procedure 138
deregistration
modifying 96
offline
system
restart 204
modifying 94
online
modifying 93
registration
T
TCM 31
telephone features
emergency service calls 150
hold 150
modifying 95
introduction 150
260
Digital Telephone IP Adapter Installation and Administration Guide
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January 2005
Index
telephone menu 87
accessing 85
default password 88
NAT configuration 65
IP 88
display local IP 88
modify deregistration SPRE code 96
modify emergency code 92
modify offline SPRE code 94
modify online SPRE code 93
modify registration SPRE code 95
modify unit ID 90
password
modifying 90
updating
default 88
restore default values 88, 89
time offset 90
user name 87
telephones
performing 194
supported features 47
tests
Syslog 224
TFTP
upgrades and configuration files 197
versions 191
and upgrades 196
defined 61
time offset 90
transfer 47
transfer feature 47
transport media 64
troubleshooting
User On Demand Idle Timer
User On Demand Minimum Call Timer
ACD 48
before you begin 208
connectivity
using the digital telephone 141
PING failure 223
recovering from a catastrophic failure 226
using PING 221
X
TS001AS 3260 242
Tx - Octet 184
X11 release 25.40
Digital Telephone IP Adapter Installation and Administration Guide
261
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Index
Standard 2.1
262
Digital Telephone IP Adapter Installation and Administration Guide
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Digital Telephone IP Adapter
Installation and Administration Guide
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. Microsoft, MS-DOS, and Windows
are trademarks of Microsoft Corporation.
Publication number:
Product release:
Document release:
Date:
555-8421-211
1.5
Standard 2.1
January 2005
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