INSTALLER: THESE INSTRUCTIONS MUST BE CONVEYED TO AND REMAIN WITH THE HOMEOWNER.
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS, CSA C2.22 No46 / UL1278 CSA STANDARD.
INSTALLATION AND OPERATION INSTRUCTIONS FOR
ELECTRIC FIREPLACE HEATER
MODELS EF34H
EF36H
WARNING: IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL
INJURY OR LOSS OF LIFE.
FOR YOUR SAFETY
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPOURS AND
LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
R-2000
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada • (705)721-1212 • fax(705)722-6031
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3
NAPOLEON electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001:2000 Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packaging to ensure that you, the customer, receive the quality product that you expect from
NAPOLEON.
NAPOLEON ELECTRIC FIREPLACE LIMITED WARRANTY
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
ing components and remote controls are covered and Napoleon will provide replacement parts
free of charge during the first year of the limited warranty.
Light bulbs are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on the
warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel
parts, mechanical breakage of PHAZER™ logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions.
Napoleon will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON electric fireplace and any other warranties expressed or implied with respect to this
product, its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on it's behalf, any other liabilities with respect to the sale of the product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the
responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration card
must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
ALL SPECIFICATIONSAND DESIGNSARE SUBJECTTO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCTIMPROVEMENTS. NAPOLEON® ISAREGISTERED
TRADEMARK OF WOLF STEELLTD. PATENTS U.S. 5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEELLTD.
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4
IMPORTANT INSTRUCTIONS
LOCATINGYOUR ELECTRIC FIREPLACE
1. READ ALL INSTRUCTIONS BEFORE USING THIS APPLI- Your new fireplace may be installed into an existing ma-
ANCE. THIS APPLIANCE IS HOT WHEN USED.
sonry or zero clearance fireplace. It may also be installed
using a prefabricated cabinet available from your dealer or
may be built into a wall. For the best effect, install the fire-
place out of direct sunlight.
2. To avoid burns, DO NOT let bare skin touch hot surfaces.
The trim around the heat outlet becomes hot during fire-
place operation. Keep combustible material; such as fur-
niture, pillows, bedding, paper, clothes and draperies at
least 3 feet from the front of the unit.
EF34 DIMENSIONS
3. CAUTION: Extreme caution is necessary when any fire-
place is used by or near children or invalids, also when-
ever the heater is left operating and unattended.
4. Do not operate if the power cord or fireplace is dam-
aged, or if the unit is dropped or damaged in any manner.
5. Under no circumstances should this fireplace be modi-
fied. Use it only as described in the manual. Any repairs to
the fireplace should be carried out by a qualified service
person.
6. Do not use outdoors.
7. Do not insert or allow foreign objects to enter any venti-
lation or exhaust openings as this may cause an electrical
short or fire. This could also damage the fireplace.
8. To prevent a possible fire, DO NOT block air intakes or
exhaust in any manner. DO NOT use on soft surfaces where
openings may become blocked.
9. This heater has hot and arcing or sparking parts inside.
DO NOT use in areas where gasoline, paint or flammable
liquids are used or stored. This fireplace SHOULD NOT be
used as a drying rack.
EF36 DIMENSIONS
10. This fireplace is NOT intended for wood or other flam-
mable material to be burned inside of it.
11. Make sure the fireplace is unplugged before any clean-
ing or maintenance is performed on the heater.
12. Avoid the use of extension cords. The extension cord
may overheat and cause a fire.
13. Do not strike the glass on the fireplace.
14. Always unplug heater when not in use.
15. This heater is not intended for use in bathrooms, laun-
dry areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
16. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or similar coverings. Arrange cord away
from traffic area and where it will not be tripped over.
17. To disconnect heater, turn controls to off, then remove
the plug from the outlet.
18. Use this heater only as described in this manual. Any
other use not recommended by the manufacturer may
cause fire, electric shock or injury to persons.
19. SAVE THESE INSTRUCTIONS.
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5
OPERATION
REMOTE CONTROL
FLAME EFFECT
This fireplace is supplied with a radio frequency remote
control. This remote will function up to 20 feet away from
the fireplace.
The heater may emit a slight, harmless odour when first
used. This odour is a normal condition caused by initial
heating of internal heater parts. Thereafter, any odour is
normally the result of household dust settling on the
heater element.
1. Turn the main power on at the control panel.
2. Using the hand held remote, turn the power on at the
remote. If the unit does not turn on, you will need to syn-
chronize the codes.
The flame generator has a random modulating control
which causes the flame effect to speed up and slow down
sporadically. This action creates the realistic flame ap-
pearance and can not be modified.
MAINTENANCE
Bulb Replacement : If you notice the flame look is darker
on one side of the fireplace, check the light bulbs to en-
sure that one has not burned out.
Bulb must be replaced with a MAX 60 watt incandes-
cent clear light bulb.
1. To replace the bulb, turn the circuit breaker off or unplug
the appliance.
2. Open the lower louvres.
3. Detach the light access panel by removing the four
screws.
4. Replace the burned out light bulb using a new 60 watt
clear incandescent bulb.
To synchronize the codes:
Press and hold the on button on the hand held remote.
Press the learn button on the control panel. See CON-
TROL PANEL on page 9. Simultaneously hold both but-
tons in for approximately 5 seconds.
To change the code on the transmitter:
a) Press the button under the battery compartment lid on
the transmitter.
b) Remove the battery from the transmitter and turn "off"
the main power on the control panel.
5. Replace access panel.
6. Turn on the power or plug the appliance back in.
7. Turn on the main power and test.
c) Wait 5 seconds and reinstall the battery and turn "on"
the power.
d) While pressing the "on" button on the hand held re-
mote, press the "learn" button on the control panel. See
CONTROL PANEL on page 9.
e) Hold both in for approximately 5 seconds.
3. To turn the unit off, use either the remote or main power
button on the control panel or the manual on/off button on
the control panel.
4. The thermostat, located on the lower control panel, is
used to control the temperature of the room. To increase
the temperature, turn the dial clockwise.
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6
FINISHING
MANTEL
FRAMING AND FINISHING
The minimum distance from the top of the unit that the
mantel can be installed is 0", at any depth.
Nailing
Tab
Installation
When using paint or lacquer to finish the
mantel, such paint or lacquer must be heat
resistant to prevent discolouration.
Sheet
Metal
Screw
1. Choose fireplace location.
2. Place fireplace in position.
3. Frame in fireplace with header across the top. It is impor-
tant to allow for the finished facing materials when setting
the depth of the frame.
4. Remove the two screws
from the sides of the fire-
place and attach the nail-
ing tabs with the screws.
5. To determine the final
location of the nailing tab,
you must first determine
the thickness of your fin-
CLEARANCE TO COMBUSTIBLES
ishing material (i.e.
Sides......................... 0 inches
sheetrock/drywall) This will determine the dimension from
the control panel front edge to the nailing tab. Secure with a
sheet metal screw supplied.
Back..........................0 inches
Floor..........................0 inches
Top............................0 inches
6. Attach the nailing tabs to the frame.
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7
EF34
EF36
Corner Installation
Corner Installation
Top View
Top View
Front View
Front View
Note: In order to avoid the possibility of exposed insulation or vapour barrier coming in contact with the
fireplace body, it is recommended that the walls of the fireplace enclosure be “finished” (ie: drywall/sheetrock), as you
would finish any other outside wall of a home. This will ensure that clearance to combustibles is maintained within the
cavity.
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8
3. The bottom end of log #2 is pressed against the inner
right side of the chamber. The underside branch of log #2
fits under the top end of log #1.
HEARTH
A hearth is NOT necessary but is recommended for aes-
thetic purposes.
Once logs are in final position, close the screen.
COLD CLIMATE INSTALLATION
L334 LOUVRE INSTALLATION
WARNING: It is MANDATORY to have an insulated wall be-
hind the fireplace, when the fireplace is being installed
on an outside wall or chase.
A
LOG INSTALLATION
B
LOG BASE
C
A
A
CLIPS
HOOD
#1
Attach the hood by pressing the
top flange into the clips along
the top of the louvre opening.
FLANGE
Secure using a screw through
the centre slot.
CENTRE
SLOT
B
1. Position log #1 as shown, so that the bottom end is
pressed against the left inner side of the chamber. The log
base is moulded to cradle the underside of log #1, allow-
ing it to rest diagonally, as shown.
UPPER LOUVRES
Insert the louvre tabs into the
slots located at the top left and
SLOT
right corners of the unit.
TAB
#2
B
C
LOWER LOUVRES
HINGE
CLIP
SLOT
Insert the hinge clips into the
slots located at the bottom left
and right corners of the unit.
To remove the louvres, pull the
back tabs of the clips forward,
while pushing the louvre assem-
bly back. Lift the clip.
C
2. For correct positioning of log #2, the top end of log #1
must be lifted up off the base, as shown.
SCREEN COVER REMOVAL
1. Remove the upper
louvre (shown with
louvre removed).
#2
1
#1
2. Remove the screw
securing the
2
screen cover.
3. Un-hook the screen
3
cover from the unit.
D
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9
ELECTRICAL CONNECTION
This fireplace requires a 15 amp, 120 volt and 60 hz
ELECTRICAL DIAGRAM LEGEND
circuit that is grounded to the electrical socket. The fire-
place should be on its own circuit. If there are other
appliances on the same circuit, this may cause the cir-
cuit breaker or fuse to blow when the fireplace heater is
in operation.
1. Power (Rocker Switch)
2. Thermostat Switch
3. Fan / Heater Assembly
The unit comes with a 6' electrical cord, exiting the top
right side. Plan your installation to avoid the use of an
extension cord. If you require an extension cord, it must
be at least 16 awg wire and be rated for 2025 watts.
4. Main Circuit Board
5. DC Motor (flame effect)
6. Main Power Cord
Electrical outlet wires must comply with local building
codes to reduce the risk of fire, electrical shock and
injury.
7. Strain Relief
8. Flame Effect Light (two light sockets-60 watts max)
9. Nylon Cable Tie
Do NOT use the fireplace if any part has been under
water.
Call a qualified service technician IMMEDIATELY to have
the fireplace inspected for damage to the electrical cir-
cuit.
10. Learn Button
11. Manual on/off Button
HARD WIRING CONNECTION
CONTROL PANEL
If it is necessary to hard wire this fireplace, a qualified
electrician may remove the cord connection, and wire
this unit directly to the house hold wiring.
11
1
2
Permanently framing the fireplace with an enclosure, re-
quires the fireplace to be hardwired.
This fireplace must be electrically connected and grounded
in accordance with local codes. In the absence of local
codes, use the current CSA C22.1 CANADIAN ELECTRI-
CAL CODE in Canada or theANSI/NFPA70-1996 NATIONAL
ELECTRICAL CODE in the United States.
10
Electric Diagram
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10
REPLACEMENTS
Contact your dealer for questions concerning prices and 1. MODEL & SERIAL NUMBER OF FIREPLACE
availability of replacement parts. Normally all parts can be
ordered through your Napoleon dealer or distributor.
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
When ordering replacement parts always give the follow-
ing information:
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF
THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE
CLAIM.
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER INFORMATION, CONTACT YOUR NAPOLEON
DEALER.
REPLACEMENT PARTS
EF36 ACCESSORIES
17
19
19
19
19
19
20
20
20
20
20
21
21
21
21
21
22
22
22
22
22
23
23
23
23
23
L36K
HOIK-2
LOUVRE KIT - UPPER & LOWER - BLACK
HERITAGE ORNAMENTAL INSETS - BLACK
#
1
2
3
4
5
6
7
8
PART NO.
W497-0001
W062-0016
W380-0013
W385-0277
W387-0001
W435-0004
W660-0022
W660-0023
W660-0037
W660-0038
W010-1090
W045-0001
GL-637
DESCRIPTION
PLASTIC DIFFUSER
FAN / HEATER ASSEMBLY
THERMOSTAT KNOB
CONTROL PANEL LABEL
60 WATT LIGHT BULB
FLAME EFFECT MOTOR
THERMOSTAT SWITCH
MAIN POWER SWITCH
REMOTE RECEIVER
REMOTE TRANSMITTER
FLAME EFFECTASSEMBLY
NYLON BEARING
HOIG-2
HOIKG-2
HOIBC-2
HOIBG-2
DOIK-1
DOIG-1
DOIKG-1
DOIBC-1
DOIBG-1
GOIK-1
GOIG-1
GOIKG-1
GOIBC-1
GOIBG-1
SOIK-1
HERITAGE ORNAMENTAL INSETS - GOLD PLATED
HERITAGE ORNAMENTAL INSETS - BLACK GOLD PLATED
HERITAGE ORNAMENTAL INSETS - BRUSHED COPPER PLATED
HERITAGE ORNAMENTAL INSETS - BRUSHED GOLD PLATED
DIAMOND ORNAMENTAL INSETS - BLACK
DIAMOND ORNAMENTAL INSETS - GOLD PLATED
DIAMOND ORNAMENTAL INSETS- BLACK GOLD PLATED
DIAMOND ORNAMENTAL INSETS- BRUSHED COPPER PLATED
DIAMOND ORNAMENTAL INSETS- BRUSHED GOLD PLATED
GOTHIC ORNAMENTAL INSETS - BLACK
GOTHIC ORNAMENTAL INSETS - GOLD PLATED
GOTHIC ORNAMENTAL INSETS - BLACK GOLD PLATED
GOTHIC ORNAMENTAL INSETS - BRUSHED COPPER PLATED
GOTHIC ORNAMENTAL INSETS - BRUSHED GOLD PLATED
SEASHELL ORNAMENTAL INSETS - BLACK
SEASHELL ORNAMENTAL INSETS - GOLD PLATED
SEASHELL ORNAMENTAL INSETS - BLACK GOLD PLATED
SEASHELL ORNAMENTAL INSETS -BRUSHED COPPER PLATED
SEASHELL ORNAMENTAL INSETS - BRUSHED GOLD PLATED
ECLIPSE ORNAMENTAL INSETS - BLACK
ECLIPSE ORNAMENTAL INSETS - GOLD PLATED
ECLIPSE ORNAMENTAL INSETS - BLACK GOLD PLATED
ECLIPSE ORNAMENTAL INSETS - BRUSHED COPPER PLATED
ECLIPSE ORNAMENTAL INSETS - BRUSHED GOLD PLATED
DOOR KIT, RECTANGULAR - BLACK
DOOR KIT, RECTANGULAR - GOLD PLATED
DOOR KIT, ARCHED - BLACK
DOOR KIT, ARCHED - GOLD PLATED
DOOR KIT, WEBBED - BLACK
9
10
11
12*
13
14
15
LOG SET
LOG #1
LOG #2
W135-0173
W135-0174
SOIG-1
EF34 ACCESSORIES
Use only accessories designed for and listed with the
SOIKG-1
SOIBC-1
SOIBG-1
EOIK-1
EF34 & EF36H models.
EOIG-1
#
PART NO.
CDV3-4L
CDV3-24L
CDV3-4LSS
CDV3-24LSS
L334K
DESCRIPTION
EOIKG-1
EOIBC-1
EOIBG-1
16
16
16
16
17
18*
LOUVRE OVERLAY - POLISHED BRASS
LOUVRE OVERLAY - POLISHED BRASS
LOUVRE OVERLAY - STAINLESS STEEL
LOUVRE OVERLAY - STAINLESS STEEL
LOUVRE ASSEMBLY - BLACK
BAY KIT
24* DK36-R
24* DK36-RG
25* DK36-A
25* DK36-AG
26* DK36-W
26* DK36-WG
GD33B-KT
DOOR KIT, WEBBED - GOLD PLATED
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11
1
4
21
22
8
7
3
23
20
19
9
5
10
6
17
2
13
15
14
16
11
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12
TROUBLE SHOOTING GUIDE
SYMPTOM
PROBLEM
TEST SOLUTION
No Flame Light but
everything else is
working properly.
- Light bulbs have burned out.
- Remove access panel and change
light bulbs.
Flame light, but no
- Flame generator motor has burned out. - Consult your local dealer.
movement in the flame - Flame generator has come loose.
- Remove the access panel and check to make
sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
Remote control
not working
- Dead batteries.
- No power to the unit.
- Power turned off.
- Remote needs to be synchronized
with receiver.
- Make sure batteries are charged.
- Make sure main power is on.
- Turn on manual power switch.
- Push the learn button on the control panel
at the same time you push the on button on
the remote.
Heater works but
- Fan on heater is not working.
- Consult your local dealer.
there is no air flow.
Fan works but there is - Heater is not working.
no heat.
- Consult your local dealer.
Fireplace will not
turn on.
- Breaker or fuse has blown.
- Check main power switch is turned on.
- Consult your local dealer.
Heater does not turn off. - Thermostat is set to high.
- Thermostat may be faulty.
- Turn thermostat counter-clockwise.
- Consult your local dealer.
Excessive noise coming - Dirt build up on fan bearing.
from the top of the unit. - Defective blower.
- Consult your local dealer.
- Vacuum the top control compartment.
Odour
- Dust has settled on the
heater element.
- Run heater until odour ceases
(approx. 1/2 hr)
- Consult your local dealer.
Heater cycling on
and off
- Air intlets blocked.
- Fuse may be loose
- Check to make sure there is nothing blocking
the air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
The fireplace turns off
- Consult your local dealer
when moved or bumped.
(Remove the 5 screws from the control panel
and check that the fuse is not blown or loose.)
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