Napoleon Fireplaces Indoor Fireplace EF30G User Manual

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE  
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE  
INSTALLATION AND  
OPERATION INSTRUCTIONS  
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 1278 CSA STANDARD  
EF30G  
ELECTRIC FIREPLACE  
CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.  
SAFETY INFORMATION  
!
WARNING  
If the information in these instructions are not  
followed exactly, an electrical shock or fire may  
result causing property damage, personal injury  
or loss of life.  
- Do not store or use gasoline or other flammable  
vapors and liquids in the vicinity of this or any other  
appliance.  
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada s (705)721-1212 s fax(705)722-6031  
For customer service inquiries, please call 1-866-592-6667  
(9:00am - 5:00pm PST)  
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3
1.1 warranty  
NAPOLEON® electric fireplaces are manufactured under the strict Standard of the world recognized  
ISO 9001 : 2000 Quality Assurance Certificate.  
NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen  
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified  
technician before packing to ensure that you , the customer, receive the quality product that you expect from  
NAPOLEON®.  
NAPOLEON® ELECTRIC FIREPLACE PRESIDENT’S LIFETIME LIMITED WARRANTY  
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components  
and remote controls are covered and NAPOLEON® will provide replacement parts free of charge during the  
first year of limited warranty.  
Light bulbs and fuses are NOT covered by the warranty.  
Any labour related to warranty repair is not covered.  
* Construction of models vary. Warranty applies only to components included with your specific heater.  
CONDITIONS AND LIMITATIONS  
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered  
customer) whose name appears on the warranty registration card filed with NAPOLEON® -- provided that the purchase was made through an  
authorized NAPOLEON® dealer and is subject to the following conditions and limitations:  
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.  
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire  
codes.  
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed  
from other manufacturers will nullify this warranty.  
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical  
cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.  
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship  
provided that the product has been operated in accordance with the operation instructions and under normal conditions.  
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such  
expenses are not covered by this warranty.  
Notwithstanding any provisions contained in the President's Limited Lifetime Warranty, NAPOLEON’s responsibility under this warranty is defined  
as above and it shall not in any event extend to any incidental, consequential or indirect damages.  
This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric fireplace and any other warranties  
expressed or implied with respect to this product, its components or accessories are excluded.  
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this  
product.  
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging  
chemicals or cleaners will not be the responsibility of NAPOLEON®.  
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your  
authorized dealer. The warranty registration card must be returned within fourteen days to register the warranty.  
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.  
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4
1.2 general instructions  
!
WARNING  
Read these instructions completely before beginning installation. Failure to follow them could cause a  
fireplace malfunction resulting in serious injury and/or property damage.  
All electric fireplaces have hot and arcing or sparking parts inside. Do not use it in areas where gaso-  
line, paint or flammable liquids are present.  
This electric fireplace is tested and listed for use only with the optional accessories listed in these  
instructions. Use of optional accessories not specifically tested for this electric fireplace could void  
the fireplace warranty and/or result in a safety hazard.  
Risk of electric shock.  
Do not open.  
No user-serviceable parts inside.  
High temperature, risk of fire. Keep electrical cords, drapery, furnishings, and other combustibles at  
least 3 feet (0.9m) from the front of the fireplace and away from sides and rear.  
Do not use damaged electrical cords.  
Servicing should be done only while the fireplace is disconnected from the power supply circuit.  
this electric appliance meets the construction and safety standards of h.u.d. for application in manufactured  
homes when installed according to theses instructions.  
1.2.1 prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the  
outlet are on.  
1.2.2 The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused  
by the initial heating of internal appliance elements and will not occur again.  
1.2.3 if your appliance does not emit heat, consult the operation section of this manual for further information.  
1.2.4 Use with a CSA or UL certified surge protector.  
1.3 precautions  
When using electric appliances, basic precautions should always be followed to reduce the risk of fire, electric  
shock, and injury to persons, including the following:  
1.3.1 read all instructions before using this appliance.  
1.3.2 this appliance is hot when in use. to avoid burns, do not let bare skin touch hot surfaces. if provided,  
use handles when moving this appliance. keep combustible materials, such as furniture, pillows,  
bedding, papers, clothes, and curtains at least 3 feet (0.9 meters) from the front of the appliance and  
keep them away from the sides and rear.  
1.3.3 extreme caution is necessary when this appliance is used by or near children and whenever the  
appliance is left operating and unattended.  
1.3.4 always unplug appliance when not in use.  
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1.3.5 do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been  
dropped or damaged in any manner. return appliance to authorized service facility for examination,  
electrical or mechanical adjustment, or repair.  
1.3.6 do not use outdoors.  
1.3.7 this appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. never  
locate appliance where it may fall into a bathtub or other water container.  
1.3.8 to disconnect appliance, turn controls to off, then remove plug from outlet.  
1.3.9 connect to properly grounded outlets only.  
1.3.10 do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an  
electric shock or fire, or damage the appliance.  
1.3.11 To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft  
surfaces, like a carpet, where openings may become blocked.  
1.3.12 use this appliance only as described in this manual. any other use not recommended by the  
manufacturer may cause fire, electric shock, or injury to persons.  
1.3.13 Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fire.  
however, if an extension cord must be used, the cord shall be no.14 aWg minimum size and rated  
not less than 1875 watts.  
saVE THEsE iNsTruCTiONs.  
1.4 listing approvals  
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric  
room appliances in the united states and canada. if you need assistance during installation, please contact  
your local dealer.  
NOTE: This appliance must be electrically wired and grounded  
in accordance with local codes or, in the absence of local  
codes, with National Electric Code aNsi/Nfpa 70-latest edition  
or the Canadian Electric Code, Csa C22.1 as appropriate.  
model number ef30g  
description  
voltage  
Watts  
electric appliance  
120v ac  
maX 1500W  
amps  
15 amp grounded circuit  
30" (762mm)  
appliance  
Width  
appliance  
height  
32.29" (820mm)  
11.02" (280mm)  
77 lbs (35kgs)  
appliance  
depth  
net Weight  
gross Weight 83.8 lbs (38kgs)  
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6
1.5 dimensions  
10.250”  
figurE 1b  
Heater vents - DO  
NOT COVER  
Side  
View  
32.250”  
figurE 1c  
figurE 1a  
Top View  
30.000”  
11.000”  
Rating Plate  
and Serial  
Number  
!
WARNING  
30.375”  
figurE 1d  
Heater vents and air  
openings can not be covered  
in any circumstances.  
Power Cord  
and  
Thermostat  
Back View  
26.500”  
1.6 locating appliance  
!
WARNING  
Due to high temperatures, this electric fireplace should be located out of traffic. Keep combustible materials such  
as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9m) from the front of the fireplace.  
Never locate this electric fireplace where it may fall into a bathtub or other water container.  
Wear safety gloves and safety glasses for protection during installation and maintenance.  
To prevent contact with sagging or loose insulation, the electric fireplace must not be installed against vapor  
barrier or exposed insulation. Localized overheating could occur and a fire could result.  
minimum clearance of 1" on all sides, back and top must be  
maintained at all times. illustrations throughout these instruc-  
tions reflect typical installations and are for design purposes  
only. actual installations may vary slightly due to individual  
preferences.  
TOP VIEW SHOWING APPROVED ROOM  
LOCATIONS OF FIREPLACE  
figure 1.6 illustrates a variety of ways the appliance may be  
located in a room. the appliance may be installed directly on  
the floor (uncarpeted), or raised on a hearth.  
figurE 1.6  
1.7 unpacking and testing appliance  
carefully remove the appliance from the box. prior to installing the appliance, test to make sure the appliance  
operates properly by plugging the power supply cord into a conveniently located 120 volt grounded outlet.  
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3.0 electrical requirements  
3.1 grounding appliance  
this appliance is for use on 120 volts. the cord has a plug as  
shown in (a) of figure 1 given below. an adapter as shown in  
(c) is available for connecting three-blade grounding type plugs  
to two-slot receptacles. the green grounding lug extending  
from the adapter must be connected to a permanent ground  
such as a properly grounded outlet box. the adapter should  
not be used if a three-slot grounded receptacle is available.  
to disconnect appliance, turn controls to off, then remove plug  
from outlet.  
figurE 3.1  
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8
3.3 hardwire installation  
!
WARNING  
Ensure all power is turned off before hard wiring this fireplace.  
ElECTriC diagram  
B
L
figurE 3.3  
O
W
E
R
~
F
H
M
L
M
E
A
H
2
2
A
O
M
E
T
T
A
E
3
3
E
O
5
T
5
R
M
M
W
R
E
W
R
O
~
2
T
O
1
R
PTC  
8-8  
12-12  
L
t105!  
POWER  
P-L  
P-N0  
P-NI  
4-4  
MOTOR H2  
H1+  
FAN  
N
FIRE  
LAMP  
10-10  
IF YOU PUT IN THE TEMPERATURE  
MAIN CONTROL  
SENSOR ON THE WALL.PLS CHOOSE  
2
SIP2  
[
2
t
REMO.  
TEMPERATURE  
CONTROL SWITCH  
TEM.  
t
1
TEMPERATURE  
SENSOR  
IF YOU USE THE  
TEMPERATURE  
SENSOR.PLS CHOOSE  
1
RECEIVER  
If it is necessary to hard wire this appliance, a qualified electrician may remove the cord connection, and wire  
the appliance directly to the house hold wiring.  
this appliance must be electrically connected and grounded in accordance with local codes, if hard wired. in  
the absence of local codes, use the current csa c22.1 canadian electrical code in canada or the  
ansi/nfpa 70-1996 national electrical code in the united states.  
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3.3.1 remove cover plate  
located beside the  
power cord to reveal  
the 7/8” wire hole.  
discard cover plate,  
screws and insert a  
box connector into  
the hole.  
figurE 3.3.1  
figurE 3.3.2  
hot Wire  
common Wire  
3.3.2 remove the lower  
back panel from the  
appliance to expose  
wiring.  
remove 2 screws on cover plate.  
ground Wire  
figurE 3.3.4  
figurE 3.3.3  
3.3.3 remove the power  
cord strain-relief  
from the side of the  
appliance and cut  
the cord where  
shown below. this  
will be the hardwire  
connection point.  
power cord  
cut  
box  
connector  
final connection  
3.3.4 feed the supply  
wires through the box connector and the grommet.  
3.3.5 using wire connectors connect the common (white) wires together, then the hot (black) wires, and then  
the ground (green) wires.  
3.3.6 ensure the newly connected wires are kept away from the rotating parts and the circuit board, and  
re-install the back panel.  
NOTE: This appliance must be serviced from the back, leave enough wire so that the appliance can be  
removed from the enclosure without disconnecting the power supply wires.  
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10  
3.0 installation  
!
WARNING  
RISK OF FIRE! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or  
snagging to reduce the risk of fire, electric shock or personal injury. Do not run cord under carpeting. Do not cover  
cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.  
RISK OF FIRE! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft  
surfaces where openings may become blocked.  
RISK OF FIRE! Do not blow or place insulation against the fireplace.  
This electric fireplace is tested and listed for use only with the approved optional accessories. Use of optional  
accessories not specifically tested for this electric fireplace could void the warranty and/or result in a safety hazard.  
If the information in these instructions is not followed exactly, a fire or explosion may result causing property  
damage, personal injury or death. Do not store or use gasoline or other flammable vapors in the vicinity of this or  
any other fireplace.  
This appliance must remain removable from the enclosure. The appliance may be hardwired, but it is recommended  
that it be plugged into a standard outlet using the supplied power cord. This appliance must not be sealed around  
the front facing.  
Fireplace vents located on the front and back of this electric fireplace cannot, in any way, be covered as it may  
create a fire hazard.  
BEfOrE iNsTallaTiON  
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic  
areas. NOTE: follow all national and local electrical codes. This appliance can be installed into either  
an existing appliance opening or as new construction / renovation.  
ExisTiNg appliaNCE iNsTallaTiON  
thoroughly clean out the existing appliance and hearth area. plan the power supply. if an existing grounded  
outlet is near the appliance, the power cord can run behind the appliance. if the cord is not long enough to  
reach the outlet, a grounded extension cord minimum aWg no. 14 and rated to a minimum of 1875 watts may  
be used. if you plan to cut or drill a hole in the existing appliance for wiring, it is best to hire a professional to do  
this step in order to prevent personal injury.  
3.1 minimum clearance to combustibles  
sides, back and top  
1"  
3.2 new construction or renovation  
3.2.1 select a location that is not prone to moisture and is located at least 0.9 m or 3 feet away from  
combustible materials such as curtains or drapes, furniture, bedding, paper, etc.  
3.2.2 place the appliance in selected location to see how it will look in the future.  
3.2.3 Mark the desired location on the floor and store appliance in a safe, dry and dust free location.  
3.2.4 frame in an opening leaving at least 1/4" (6 mm) around the edge of the appliance. any new wiring  
must be done in compliance with local and national codes and other applicable regulations in order to  
reduce the risk of fire, electric shock or other injuries. Therefore, it is strongly recommended that you  
hire a professional to complete any such work.  
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3.3 installing the appliance  
3.3.1 once the site has been prepared, the appliance can be installed.  
3.3.2 make sure the main power switch is in the "off" position.  
3.3.3 plug the appliance into a 15-amp/120 volt, grounded outlet. use a csa or ul approved surge protector.  
3.3.4 Push in the appliance so that the trim is against the finished mantel or wall surface.  
3.4 glass ember installation  
!
WARNING  
Glass front must be removed and the fireplaces must be installed in it’s final location before the  
glass embers are installed.  
Glass embers may have sharp edges, wear safety glasses and gloves when handling.  
3.4.1 to remove the glass front, remove the two bottom screws as illustrated below.  
3.4.2 lift the front up and pull forward and off. set the front in a location where it will not be knocked over or  
damaged.  
3.4.3 carefully distribute the glass embers into the bottom tray on the front of the appliance as illustrated.  
3.4.4 re-install the glass front using the two securing screws.  
glass  
frONT  
BOTTOm  
TraY  
2 sCrEWs  
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3.5 thermostat and thermal sensor installation  
this appliance has two options for heat control.  
first is a thermal controlled sensor, which comes plugged into the appliance beside the main power cord. this  
sensor has no user temperature set points, it will turn off the heater when the sensor reaches its pre-set point,  
and will only turn the heater back on when it has cooled back down below this set point. on the low setting  
(green light) the set point is 16°c/61°f, on medium (orange light) 22°c/72°f and on high (red light) 28°c/82°f.  
this small sensor can be placed anywhere in the room within the length of the sensor wire, but it should not be  
placed near the top or front of the appliance. placing the sensor too close to the heater area of the appliance  
will cause unwanted cycling of the heater.  
second is the option of a wall-mounted thermostat. napoleon part # W690-0001, W660-0081, or an equivalent  
low voltage thermostat.  
A wall thermostat can be used in place of the thermal control sensor. You must first remove the sensor by  
unplugging it from the right side of the appliance beside the main power cord. replace the sensor with the wire  
harness provided in the manual baggie. plug it into the appliance and connect the other end to the thermostat.  
the thermostat should be placed as per the thermostat installation instructions.  
figurE 3.5b  
figurE 3.5a  
figurE 3.5c  
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13  
4.0 framing  
figurE 9  
figurE 10  
HEADER  
31 1/2”  
29”  
11 3/4”  
NOTE: in order to avoid the possibility of exposed insulation or vapour barrier coming in contact with  
the appliance body, it is recommended that the walls of the appliance enclosure be “finished” (ie: dry-  
wall/sheetrock), as you would finish any other outside wall of a home. This will ensure that clearance  
to combustibles is maintained within the cavity.  
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14  
4.1 hearth  
a hearth is not necessary but is recommended for aesthetic purposes.  
4.2 cold climate installation  
!
WARNING  
It is MANDATORY to have an insulated wall behind the fireplace, when the fireplace is being installed  
on an outside wall or chase.  
4.3 minimum mantel clearances  
!
WARNING  
Risk of fire, maintain all specified air space clearances to combustibles. Failure to comply with  
these instructions may cause a fire or cause the appliance to overheat. Ensure all clearances (i.e.  
back, side, top, vent, hearth, mantel, front, etc.) are clearly maintained.  
When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to  
prevent discolouration.  
the minimum distance from the top of the appliance that the  
figurE 4.3  
mantel can be installed is 10", at any depth.  
4.4 finishing checklist  
4.4.1 Power supply service must be completed prior to finishing to avoid reconstruction.  
4.4.2 appliance vents and air openings cannot be covered in any circumstances.  
tp - cold climate Warning  
tp - minimum mantel clearances Warning  
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15  
5.0 operating instructions  
the controls are located on the bottom right corner of  
the appliance.  
5.0.1 plug in your electric appliance.  
figurE 5.0.3  
5.0.2 main on/off power switch and led:  
- this switch is located on the right side of the  
control panel. the "|" indicates on and "o"  
indicates off.  
- When the appliance is first turned on, the defa
settings are as follows:  
- ember bed: high  
- flame: high  
- appliance: off  
5.0.3 temperature control button and led:  
the appliance led is located to the right of the  
flame button. push the temp button to cycle  
through different appliance settings. press and  
release the temp button to cycle through lo,  
med, hi and off. each time the temp button  
is pushed, the appliance led will change to its  
corresponding color: green for lo, orange for med, red for hi, and blank for off. When the appliance  
is turned on, heat will emit through the vents located in the middle of the top louvre panel. the appliance  
has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. it will  
also turn on automatically if the room temperature drops below the pre-set temperature. NOTE: When  
the appliance is turned on for the first time, it may release a slight, harmless odour. This odour is  
a normal occurrence caused by the initial heating of the internal heating elements and should  
not occur again.  
5.0.3 flame control button:  
this button is located to the right of the temp button. after power is turned on, push the flame control  
button to adjust the flame and ember bed brightness. Press and release the Flame Control Button to  
cycle through lo, med, hi and off.  
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16  
5.1 remote control  
5.1.1 plug in your electric appliance.  
REMOTE CONTROL FOR ELECTRIC  
FIREPLACE  
5.1.2 make sure the appliance's main power on/off button is at the on position!  
the remote control will not work if the main power button is at the off  
position.  
Infrared Ray Exit  
ON/OFF  
Indicator  
Light  
5.1.3 When operating the remote control, it must be directed towards the front  
of the appliance.  
+
-
5.1.4 the button at the top left corner of the remote is the main on/off  
power button. pressing this button activates the power to the appliance.  
5.1.5 to adjust the ember bed brightness, press the “+” or “-” buttons. to  
increase the ember bed brightness, press the “+” button, to decrease  
the ember bed brightness, press the "-" button. there are seven levels  
of brightness.  
+
-
5.1.6 to activate the appliance, press the button. press  
and release the  
button to cycle through lo, med, hi and off. each time the button  
is pushed, the appliance led will change to its corresponding colour:  
green for lo, orange for med, red for hi, and blank for off. the  
appliance has a built-in thermostat so it will shut off automatically once the  
pre-set temperature is reached. it will also turn on automatically if the room  
temperature drops below the pre-set temperature.  
figurE 5.1  
5.1.6 To adjust the height of the flame, press the “+” or “-” buttons. To increase the height of the flame, press  
the “+” button, to decrease the height of the flame, press the "-" button. There are seven levels of  
flame effects.  
5.1.7 to turn off the appliance, press the on/off  
button once.  
NOTE: This remote control must remain within 8 meters or 26 feet of the appliance to be effective.  
make sure your batteries are fully charged and installed correctly in your remote control.  
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17  
6.0 maintenance  
!
WARNING  
Always disconnect the power and allow the electric fireplace to cool before performing any cleaning,  
maintenance or relocation of this electric fireplace. Turn controls to OFF and remove plug from outlet  
or turn off the house circuit breaker to electric fireplace receptacle.  
Do not install replacement bulbs that exceed specified maximum watts.  
The halogen light bulbs in your unit can become extremely hot. Allow at least 10 minutes between  
turning off the fireplace and removing the light bulbs to avoid accidental burns. Do not handle the  
lamp (bulbs) with bare fingers, oils from your skin will damage the bulbs whey they heat up. Use  
gloves or a clean dry cloth when handling bulbs.  
most halogen light bulbs are rated to last approximately 1800 hours. like all light bulbs, halogen bulbs require  
periodic replacement. When the bulbs in your appliance have burned out you will notice one or more of following:  
COmmON OBsErVEd prOBlEms:  
- There is no flame  
- flame or ember bed is dim or dark in certain areas  
- flame is not moving or glowing  
your appliance appliance must be opened in order to replace the light bulbs. to  
reduce the number of times you need to open the appliance, replace all bulbs at the  
same time if they are close to the end of their rated life.  
there are a total of 8 halogen light bulbs (type gX6.35, rated 120volts, 35Watts) in  
your appliance:  
- 2 bulbs provide illumination for the ember bed  
- 2 bulbs provide illumination for flame generation  
- 4 extra bulbs for replacement  
figurE 6.0  
6.1 flame generation bulb replacement  
figurE 6.1.1  
6.1.1 remove the 7 screws from the bottom half of the back of appliance as  
illustrated. remove back plate.  
6.1.2a Locate the flame generation cylinder drum. It is constructed of two  
removable halves. they are two (2) matte black sheet metal pieces  
with holes in them, either of which can be removed from the appliance.  
6.1.2b Remove the screw as illustrated that are used to secure the flame  
generation cylinder drum.  
6.1.2c squeeze half of drum cylinder until its top edge clears the top drum  
track. remove the bottom edge of the cylinder drum from the bottom  
drum track. this will give you access to the light bulbs. NOTE: do not  
exert excessive pressures on the drum cylinder as this may  
cause damage.  
figurE 6.1.2  
tp - maintenance Warning  
W415-0760 / 12.19.08  
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18  
6.1.3 remove spring clip. hold socket and pull out old bulb.  
figurE 6.1.2  
6.1.4 hold socket and push in new bulb (do not exceed wattage). replace  
spring clip.  
6.1.5 repeat steps 3 and 4 for the second bulb.  
6.1.6 insert bottom edge of removed cylinder half into bottom drum track.  
Gently squeeze drum cylinder until its top edge fit into top drum rack.  
reattach the screw that was previously removed.  
6.1.7 secure the backplate to the main appliance by reattaching the 7  
screws removed.  
figurE 6.1.6  
6.2 ember bed bulb replacement  
BACK PLATE  
6.2.1 remove the 7 screws from the bottom  
half of the back of appliance as illustrated.  
remove back plate.  
LOCATE THE EMBER BED BULBS  
Mantel  
Flame Generation  
Cylinder Drum  
Back View of Insert  
6.2.2 locate the ember bed bulbs which are  
underneath the flame generation cylinder  
drum.  
2 Screws  
On The  
Side  
2 Screws  
On The  
Side  
Bulbs with Spring Clips  
3 Screws On The Back  
6.2.3 remove spring clip. hold socket and pull  
figurE 6.2.1  
figurE 6.2.2  
out old bulb.  
EMBER BED BULB  
REPLACEMENT  
6.2.4 hold socket and push in new bulb (do not exceed wattage or handle  
with bare hands).  
6.2.5 repeat steps 3 and 4 for the second bulb.  
6.2.6 secure the back plate to the main appliance by reattaching the 7  
screws that were previously removed.  
figurE 6.2.4  
6.3 cleaning  
6.3.1 the glass is cleaned in the factory during assembly. during shipment, installation, handling, etc. the  
glass surface may collect dust particles. These can be removed by buffing lightly with a clean dry cloth.  
6.3.2 To remove fingerprints or other marks, the glass can be cleaned with a damp cloth using a good quality  
household glass cleaner. the glass should be completely dried with a lint free cloth or paper towel.  
6.3.3 in the event of glass breakage, vacuum all remaining glass pieces with a shop vac. do not vacuum  
WHILE PIECES ARE HOT. Replace glass only with replacement part specifically for this appliance.  
never substitute material. only fully tempered safety glass may be used on this appliance.  
W415-0760 / 12.19.08  
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19  
7.0 replacements  
Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally  
all parts can be ordered through your Authorized dealer / distributor.  
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE  
REQUIRED TO HONOUR THE CLAIM.  
When ordering replacement parts always give the following information:  
!
WARNING  
Model & Serial Number of appliance  
Failure to position the parts in accordance with  
Installation date of appliance  
this manual or failure to use only parts  
Part number  
specifically approved with this appliance may  
Description of part  
result in property damage or personal injury.  
Finish  
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR  
AUTHORIZED DEALER.  
for aftermarket sales and service please call 1-866-592-6667  
components  
rEf NO. Ef30s  
dEsCripTiON  
light bulbs  
1
2
3
4
5
6
dQ017-002  
dQ002-006  
dQ006-003  
r-19  
circuit boards  
sWitches  
remote control  
heater (heater With bloWer)  
replacement glass embers  
Q/t frt01-000-00b  
W300-0117  
accessories  
dEsCripTiON  
rEf NO. Ef30s  
1*  
W660-0081  
digital thermostat  
2*  
W690-0001  
millivolt thermostat  
NOTE: Care must be taken when removing and disposing of any broken glass or damaged compo-  
nents. Be sure to vacuum up any broken glass from inside the appliance before operation.  
ON/OFF  
+
-
1
2
3
4
-
+
5
tp - replacements  
W415-0760 / 12.19.08  
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20  
8.0 troubleshooting  
!
WARNING  
Turn off the fireplace completely and let cool before servicing. Only a qualified service person should  
service and repair this electric fireplace.  
SYMPTOM  
PROBLEM  
TEST SOLUTION  
Dim or no flame.  
Bulb(s) are burnt out.  
- Inspect the bulbs inside the flame generation cylinder  
drum and replace them if necessary.  
Ember bed is not  
Bulb(s) are burnt out.  
- Inspect the ember bed bulbs and replace them if necessary.  
glowing or dimming.  
Fireplace turns off  
and will not turn on.  
Fireplace has overheated and  
safety device has caused the  
termal switch to disconnect.  
- Unplug the unit, allow fireplace to cool for 10 minutes, then  
plug it back in.  
House circuit breaker has tripped.  
- Reset house circuit breaker.  
- Check plug and plug it in.  
Fireplace will not  
come on when switch  
is flipped to ON.  
Fireplace is not plugged into an  
electrical outlet.  
Fireplace has overheated and  
safety device has caused the  
thermal switch to disconnect.  
- Unplug the unit, allow fireplace to cool for 10 minutes, then  
plug it back in.  
Remote control does  
not work.  
Low batteries.  
- Replace AA batteries in remote transmitter.  
No warm air is  
coming out of the  
fireplace.  
Room temperature is higher  
than the fireplace setting (if it is  
set to LO or MED).  
- Set fireplace to a higher temperature setting (MED or HI).  
tp - trouble shooting Warning  
tp - trouble shooting_electric  
W415-0760 / 12.19.08  
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