OPERATING GUIDE for your
GEM-DXK3 KEYPAD
© NAPCO 2006
OI327 11/06
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TABLE OF CONTENTS
TO SILENCE AN ALARM, ENTER YOUR
TABLE OF CONTENTS
Section
Page
CODE, AND PRESS J.
FOR SERVICE, CALL: __________________
CENTRAL STATION: __________________
EXIT DELAY: _________________________
ENTRY DELAY: ______________________
FIRE ALARM SOUND*:
KEYPAD CONTROLS & INDICATORS............................................... 4
ARMING AWAY: SETTING THE ALARM WHEN LEAVING............... 6
ARMING STAY: PROTECTING YOURSELF AT HOME .................... 8
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING...... 10
FIRE PROTECTION............................................................................ 11
FUNCTION MENU .............................................................................. 15
CENTRAL-STATION MONITORING................................................... 20
ADVANCED FEATURES .................................................................... 21
PROGRAMMING USER CODES........................................................ 22
GLOSSARY ........................................................................................ 24
SYSTEM TROUBLE ERROR CODES ................................................ 27
TROUBLESHOOTING ........................................................................ 31
________________________________
BURGLAR ALARM SOUND*:
________________________________
KEYPAD FIRE ENABLED?
KEYPAD PANIC ENABLED? ‰YES ‰NO
KEYPAD AUX. ENABLED? ‰YES ‰NO
‰YES ‰NO
*FIRE HAS PRIORITY OVER BURGLARY.
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KEYPAD CONTROLS & INDICATORS
96
STATUS
BYPASS
FIRE/TBL
SYS TBL
CHIME
INTERIOR
ARMED
R
1
2
5
8
3
6
9
P
Q
G
U
B
C
4
7
0
4
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KEYPAD CONTROLS & INDICATORS
Unbypasses a bypassed zone. (GEM-
P3200/9600 panels only).
Window.
Lights indicate system
AWAY Button. (1) Arms all zones in
the system. (2) Scrolls window
display backward (PRIOR). (3)
Answers “NO” to questions in the
window display.
status messages; digit display
indicates related zone, function or
error message numbers.
RESET Button. (1) Resets various
system troubles, displays, etc. (See
text.) (2) Resets residential smoke
detectors.
STATUS Light. Lights (green) to
indicate that the system is ready for
arming. If a zone is not secured the
light will be off and the zone will
display in the window. If a zone has
been bypassed, the STATUS light will
blink while armed.
AREA Button (G). Selects other
areas and is used with emergency
buttons.
Numerical Keys (1-9, 0). Used to
enter codes, zone numbers, etc.
Emergency Buttons. Used with the
ENTER Button. Entry key. Causes
the entered code or selected function
to be executed.
G
button to signal an
emergency, as follows:
ARMED Light. Lights (red) to indicate
that the system is armed. If an alarm
has occurred, the ARMED LED will
be flashing.
STAY Button. (1) Bypasses all
Interior Zones simultaneously ("STAY
Mode") to allow free movement within
the premises. Hold down P
when the system is armed in "STAY
Mode" to cancel entry delay on Exit/
Entry Zones, causing an instant alarm
upon violation. (2) Scrolls the window
display forward (NEXT). (3) Answers
“YES” to questions in the window
display.
•
•
•
Press the 7and the G
buttons for Fire Emergency.
Press the 8and the G
buttons for Auxiliary Emergency.
MENU Button. Selects available
system functions as displayed in the
window. The selected function is
Press the 9and the G
executed by pressing the Ubutton.
buttons for Police Emergency.
BYPASS Button. (1) Deactivates
selected zones from the system. (2)
AC Light. Indicates AC Power is
present.
5
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ARMING AWAY: SETTING THE ALARM WHEN LEAVING
Arming the System
1. Check the keypad. The green STATUS light must be on in order to arm.
12
P
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
If the green light is off, the number(s) of any unsecured zone(s) will display in
the window. Refer to the pull-up zone list for the location of each problem
zone and secure by closing windows, doors, etc.. When all zones are secure,
the green STATUS light will come on.
2. Arm the system. Enter your User Code followed by Q. The green
STATUS light will go off, the red ARMED light will come on. Note: If you enter
an invalid code, the keypad will beep 4 times, indicating an error. Re-enter
your code.
3. Leave the premises. Leave through the exit door before the exit time expires.
Priority Arming
If you attempt to arm the system with a faulted Zone, a 3-second tone will sound
at the keypad and “P” will display in the window, indicating that the zones must be
secured before the panel can be armed.
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
Selectively Bypassing Zones
If you cannot locate or repair a faulted zone, it can be removed from the system,
or bypassed. Bypass the zone(s) from the system by pressing B, followed by
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
the zone number (or vice versa). The yellow BYPASS light will turn on to indicate
that the zone has been bypassed.
Note: Bypassed zones are unprotected. If a faulted zone cannot be secured,
have the system checked as soon as possible.
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ARMING AWAY: SETTING THE ALARM WHEN LEAVING
System Trouble If you attempt to arm with the SYS TBL light on, a 3-second tone will
sound and a “P” will display in the window. This indicates that the system has detected
a problem which may prevent it from operating properly. A number corresponding to the
trouble will then appear in the display. Refer to SYSTEM TROUBLE ERROR CODES
for descriptions of these troubles. If you cannot correct the problem immediately, press
Cand you will then be able to arm the system in this condition. Note: If you
P
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
cannot clear the trouble, have the system checked as soon as possible.
Area Arming (Optional)
In a system that has been partitioned into multiple areas, one or more areas may be armed while others remain disarmed.
Manager's Mode.
The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To arm a different area:
1. Press the numerical key representing the other area number.
2. Press Gfollowed by U. The keypad will now provide status and control of that area.
3. Enter your code followed by Qto arm.
4. Press Gfollowed by Uto return to the home area.
Global Arming (Optional) (GEM-P3200/9600 panels only).
To arm all areas simultaneously (including the area you are in), press 9, Gand enter your code followed by U.
To disarm all areas simultaneously, press 0, Gand enter your code followed by U.
• The User Code must be valid in all area(s).
• If any zone is not secured, the keypad will display “P”. All faulted zones in the respective area(s) must be secured or
bypassed. Note: If a system trouble is indicated, the system cannot be armed using this method.
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ARMING STAY: PROTECTING YOURSELF AT HOME
Arming in STAY Mode
Interior Zones, when bypassed, allow free movement within the home while the
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
protection of armed perimeter zones is maintained. To bypass Interior Zones, enter
your User Code followed by P. The red ARMED light will light and the green
STATUS light will blink, indicating zones bypassed. The INTERIOR and BYPASS lights will display in the window.
Instant Protection
When retiring for the evening, after all family members are home, you can cancel the entry delay on the Entry Zone(s).
To arm with instant protection, press and hold Pfor 2 seconds after arming. When armed with Instant Protection opening
the entry door will cause an immediate alarm.
• When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming.
• While armed, the red ARMED light will flicker rapidly to indicate instant protection.
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ARMING STAY: PROTECTING YOURSELF AT HOME
Easy Exit (Optional - Easy Exit programmed? ‰YES ‰NO)
Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed STAY. By
activating Easy Exit while the system is armed STAY, the Exit Delay countdown will take place, during which time you are permitted to
leave through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is
armed STAY. This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the
system, awaking the family.
ꢀ Press Uto activate Easy Exit on your system. (GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)
Emergency Buttons (Only available if programmed)
The Blue Emergency Buttons (7, 8& 9), if programmed, are always active,
whether the system is armed or disarmed. The emergency signal will only be transmitted
when an Emergency Button and Gare pressed at the same time.
• Fire Emergency Simultaneously press 7and Gto alert the central station of a
fire emergency. * (Fire Emergency programmed? ‰YES ‰NO)
• Auxiliary Emergency Simultaneously press 8and Gto alert the central station
of an Auxiliary emergency.* (Auxiliary Emergency programmed? ‰YES ‰NO)
• Police Emergency Simultaneously press 9and Gto alert the central station of a
police emergency. * (Police Emergency programmed? ‰YES ‰NO)
* Note: Discuss your Emergency
Features with your Installation
Company.
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TURNING OFF THE ALARM (DISARMING) WHEN RETURNING
Disarming the System
1. Enter your premises through the Entry/Exit door. The keypad will sound a steady tone to remind you to disarm the system
before your Entry Delay time expires.
2. Enter your User Code and press U. The red ARMED light will go out, indicating that the system has been disarmed.
•
If you enter an invalid code, the keypad will beep 4 times, signifying an error. Re-enter your code immediately. 10 seconds
before Entry Delay expires, the keypad will emit a pulsing warning tone.
Alarm Indication / Silencing an Alarm
If the red ARMED light is flashing upon entry, an alarm occurred while you were out. (The display will scroll the number(s) of the
violated zone(s).) Proceed with caution! If you suspect that an intruder may still be on the premises, leave immediately and call
authorities from a neighbor's phone.
To silence an audible alarm:
1. Enter your code and press U. After the system is disarmed, the window will continue to display the number(s) of the zone(s)
violated.
2. To reset the display, note the zones violated, then press C.
Ambush (Optional) Your Ambush Code Type is: ‰TYPE 1 (Prefix) ‰TYPE 2 (Unique) My Ambush Code is ___________________
If an intruder forces you to disarm your system, enter your Ambush Code and press U. There are two types of Ambush Codes:
(1) A 2-digit code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.
Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234U.
Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899U.
Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display
“SYSTEM READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.
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FIRE PROTECTION
(Applicable only where local ordinance permits use of this alarm control panel for fire protection).
Fire-Zone Alarm
If a fire is detected, the FIRE/TBL light will display with the zone number and the
NN
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
keypad sounder will pulse.
• If a fire is in progress, evacuate the premises immediately! If necessary, call
the Fire Department from an outside phone.
• If there is no evidence of a fire, enter your code and press Uto silence the
alarm.
• Check the smoke detector(s). If a smoke detector tripped, its red alarm
indicator light will be on.
• After the alarm condition is corrected (thermostat cooled down; smoke cleared
from detector; etc.), pressing C again will reset the keypad within about
10 seconds.
Fire-Zone Trouble
• The system is constantly monitoring the Fire Zone(s) to insure they are in good
working order.
• If a problem on a Fire Zone is detected, a system trouble E41 will display,
followed by the number of the Fire Zone in trouble. The sounder will activate, the
SYS TBL light will come on and the FIRE/TBL light will blink.
• Press the C button to silence the sounder. Call for service immediately!
E
BYPASS FIRE/TBL SYS TBL
BYPASS FIRE/TBL SYS TBL
BYPASS FIRE/TBL SYS TBL
CHIME
CHIME
CHIME
INTERIOR
INTERIOR
INTERIOR
41
NN
11
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FIRE PROTECTION
2. One person sounds the alarm.
3. Each person tests his door.
4. Pretend the door is hot and use the
alternate escape exit.
alternate route through the window.
If the door is cool, brace your
shoulder against it and open it
cautiously. Be ready to slam the
door if smoke or heat rushes in.
Crawl through smoke, holding your
breath. Close the doors again on
leaving to help prevent the fire from
spreading.
4. Go to your specific outdoor meeting
place so you can see that everyone
is safe.
5. Assign someone to make sure
nobody returns to the burning
building.
Preparing a Fire Escape Plan
Even with the most advanced fire
alarm system, adequate protection
requires an escape plan.
To prepare your plan, draw floor
plans of your building. (Space is provided
on the next page). Show two exits - a
front or back door and a window from
5. Everyone meets outdoors at the
assigned location.
Important! - Read Carefully
Discuss these escape procedures
with all those who use the building:
each room.
(Make sure the window
works. You may need a special fire-
escape ladder if the window is high up).
Write down your outside meeting place.
1. In a residence, sleep with the
bedroom door closed. A closed
door will hold back deadly smoke
while you escape.
Family Rehearsal.
Rehearse each of the following
activities:
6. Call the Fire Department from a
neighbor's telephone.
2. When the fire alarm signals,
escape quickly. Do not stop to
pack.
1. Everyone in his room with the
doors closed.
3. Test the door. If it is hot, use your
Would You Like More Safety Information?
For more information on home fire detection, burn safety, and home fire safety, write to the National
Fire Protection Association, Public Affairs Dept. 05A, Batterymarch Plaza, Quincy, MA 02269.
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FIRE PROTECTION
Floorplan
Draw a plan of your premises in the space provided below.
Floorplan
13
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FIRE PROTECTION
LIMITATIONS OF FIRE ALARM WARNING SYSTEM
provide early-enough warning for a variety of
reasons: (a) they may not sense fires that start
where smoke cannot reach them, such as in
chimneys, walls, roofs, behind closed doors,
etc.; (b) they may not sense a fire on a different
level of the residence or building; (c) they have
sensing limitations; no smoke detector can
sense every kind of fire every time.
alarm is obscured by noise from a stereo, radio,
air conditioner, or other appliance, or by
passing traffic, etc. Alarm warning devices,
however loud, may fail to warn the hearing
impaired.
Although a fire alarm system may be of a
reliable and state-of- the-art design, neither it
nor its peripheral detection devices can offer
guaranteed protection against fire. Any such
equipment may fail to warn for a variety of
reasons:
Alarm products, as all electrical devices,
are subject to component failure. Even though
the equipment is designed for many years of
Control panels, communicators, dialers,
smoke detectors, and many other sensing
devices will not work without power. Battery-
operated devices will not work without batteries,
with dead batteries, or with improperly-installed
batteries. Devices powered solely by AC will
not work if their power source is cut off for any
reason.
Thermostatic heat detectors do not
always detect fires because the fire may be a
slow smoldering low-heat type (producing
smoke); because they may not be near the fire;
or because the heat of the fire may bypass
them. These detectors will not detect oxygen
levels, smoke, toxic gases, or flames.
Therefore, they may only be used as part of a
comprehensive fire-detection system in
conjunction with other devices. Under no
circumstances should thermostatic heat
detectors be relied upon as the sole measure to
ensure fire safety.
trouble-free performance,
components could fail at any time.
electronic
Above are some of the reasons that fire
alarm equipment could fail. The most common
cause of an alarm system not functioning when
a
fire occurs is inadequate testing and
maintenance. The system should be tested at
least weekly to ensure that all the equipment is
working properly.
Fires often cause a failure of electrical
power. If the system does not contain a working
battery backup power supply, and if the
electrical circuit feeding the devices is cut or is
not providing power for any reason, the system
will not detect heat or smoke or provide any
warning of a possible fire.
While an alarm system may make one
eligible for lower insurance rates, it is not a
substitute for insurance. Homeowners, property
owners, and renters are therefore urged to
maintain adequate insurance coverage of life
and property.
Alarm warning devices such as sirens,
bells, or horns may not alert someone behind a
closed or partially-opened door. Warning
devices located on one level are less likely to
alert those on a different level. Even those who
are awake may not hear the warning if the
Telephone lines needed to transmit alarm
signals to a central monitoring station may be
out of service.
Smoke detectors, though highly effective
in reducing fire deaths, may not activate or
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FUNCTION MENU
The keypad can provide access to a wide assortment of utility functions. The functions are displayed in a prompting
“YES/NO” format.
1. To enter the Function Menu, press R.
• In all UL-listed or high-security installations, a valid User Code must first be entered followed by R.
2. To skip a function, answer NO (Q) or R.
3. To select and execute a function, answer YES (P) or U.
• Functions may be manually scrolled forward or backward using Rand B, respectively.
• To return to normal keypad operation, press the Cbutton. The keypad will automatically return to its normal
operating mode if no activity is detected for longer than one minute.
1. Display Zone Status? Displays the zone number of zones that are not
secured. Press the NEXT and PRIOR Buttons (as displayed on-screen) to scroll
faulted zones.
01
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
2. Display Zones Bypassed? Displays bypassed zones. Press NEXT(P) and
PRIOR (Q) to scroll bypassed zones.
02
03
BYPASS FIRE/TBL SYS TBL
CHIME
CHIME
INTERIOR
INTERIOR
3. Activate Bell Test? Activates the alarm (while disarmed) for about 2 seconds
and performs a battery test. If the alarm does not sound, call for service. If the
battery is low, a system trouble E02 will appear in the display. Allow 24 hours
for the battery to recharge. If the trouble continues, call for service.
BYPASS FIRE/TBL SYS TBL
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FUNCTION MENU
4. Display System Troubles? Displays a 1- or 2-digit error code representing a
problem detected in the system. (See SYSTEM TROUBLE ERROR CODES for a
description of these codes). Use NEXT(P) and PRIOR (Q) to scroll
04
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
system troubles. (For GEM-P9600/3200 panels only).
5. Display Fire Alarms? Displays alarms that have occurred on the Fire Zone(s).
Press the NEXT(P) and PRIOR (Q) buttons to scroll zones.
05
06
07
BYPASS FIRE/TBL SYS TBL
BYPASS FIRE/TBL SYS TBL
BYPASS FIRE/TBL SYS TBL
CHIME
CHIME
CHIME
INTERIOR
INTERIOR
INTERIOR
6. Display Fire Troubles? Displays trouble conditions that have been detected
on the Fire Zone(s). Use NEXT(P) and PRIOR (Q) to scroll zones.
7. Activate Chime? The Chime Mode will sound a tone at the keypad when the
programmed zone is opened while disarmed. To deactivate the Chime Mode,
execute Function 7 once again. Note: The Chime Mode is disabled while armed.
8. Activate Watch Mode? (Optional - Watch Mode programmed? ‰YES ‰NO)
This optional feature simultaneously turns on all zones designated as Day Zones,
which will cause an indication at the keypad if a zone is opened while the system
is disarmed. To deactivate the Watch Mode, arm, then disarm. All Day Zones will
revert to regular Burglary Zones. Note: The Watch Mode is disabled while
armed.
08
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
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FUNCTION MENU
9. Reset System Trouble?
System troubles display and sound at the keypad. Correcting the trouble will clear most
indications, however the following error codes will require manual reset: E11; E13; E19;
E20 and E22. (See SYSTEM TROUBLE ERROR CODES for a description of error
codes.)
09
10
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
10. Reset Sensor Watch Failure (Sensor Watch programmed? ‰YES ‰NO).
Your system may have been programmed for Sensor Watch, a feature which supervises
the motion sensors in the system. If a Sensor Watch failure occurs, a System Trouble
E22-NN will result, where NN represents the zone number of the sensor in question. To
reset, press C to clear the display, enter the Function Menu, scroll to Reset Sensor
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
Watch Failure and press U. If you cannot correct the problem, call for service
11. Start Exit Time? (Optional) (Start Exit Time programmed? ‰YES ‰NO)
In Commercial Burglary systems, exit delay may have been programmed to start after a
central-station “ringback” (verification) signal has been received. If the ringback tone has
not been received within about 30 seconds after arming, a communication problem may
exist. Use this function to start exit delay manually, then exit the premises immediately.
Be sure to have your alarm specialist check communications with the central station as
soon as possible.
11
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
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FUNCTION MENU
15. Activate Telephone Test? (Telephone Test programmed? ‰YES ‰NO). Sends a
communicator test to the central station. A communication failure will be indicated
at the keypad by a system trouble “E03-00” display. Repeat the test to attempt to
correct a communication failure, as any successful communication will clear this
display.
15
16
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
16. Delay Arming 1-4 hours. (Not for UL-listed systems). Your system may be set
to arm automatically after a delay period of 1 to 4 hours.
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
To Delay Arm the system:
•
With Function 16 in the window, enter the desired Delay Arming time in hours
(1, 2, 3,or 4), followed by U.
At the end of this 1 - 4 hour Delay Arming period, the siren will sound a 2-second
warning and the keypad will begin a 15-minute arming countdown with the sounder
pulsing. The sounder may be silenced at this time by pressing C, but it will turn
back on with a steady warning tone 1 minute prior to arming, at which time the
building must be exited.
The same steps can be used to delay a scheduled Auto Arming, if your system has
been programmed as such.
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FUNCTION MENU
17. Activate Program? Activates the Program Mode from Keypad No. 1. Note:
This feature is disabled while armed. (See PROGRAMMING USER CODES)
17
18
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
18. Activate Download? For installer's use only. If accidentally enabled, press
C to exit.
Note: This feature is disabled while armed.
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
19. Relay Control? (Relay Control programmed? ‰YES ‰NO) (GEM-P3200/9600 panels only)
Turns ON or OFF one or more programmed Relay Group. Press Uto turn the
19
BYPASS FIRE/TBL SYS TBL
CHIME
INTERIOR
displayed group on or off; press NEXT(P) to proceed to the next group, or
PRIOR (Q) to scroll back to the previous group. Press C when done.
•
•
•
•
•
•
•
•
Relay Group 01: [ ____________________________________ ]
Relay Group 02: [ ____________________________________ ]
Relay Group 03: [ ____________________________________ ]
Relay Group 04: [ ____________________________________ ]
Relay Group 05: [ ____________________________________ ]
Relay Group 06: [ ____________________________________ ]
Relay Group 07: [ ____________________________________ ]
Relay Group 08: [ ____________________________________ ]
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CENTRAL STATION MONITORING
Your alarm specialist may have
restored first, then the panel armed and
disarmed, all within the delay period.
identified. If your system reports on arming
programmed your system to be monitored
by a central station. The built-in digital
communicator can transmit emergency
signals and status reports to the central
station 24 hours a day.
(Closing Report), the central station will
acknowledge arming. This will signal at the
keypad as a “ringback” beep. Note: If the
ringback signal is not heard, call for service.
Opening and/or Closing Reporting.
Your system can notify the central station
every time it is disarmed or armed. Any or
all of up to 96 different users can each be
Communicator Features
Abort Delay. Ask your installer which of
your zones have Abort Delay, a delay
that enables you to reset the system
before it communicates to the central
station. Your system has a SIA CP-01
required Abort Delay of 30 seconds. It
may be removed or increased up to 45
seconds (at your option) by consulting
with your installer. Note: If an alarm
signal is cancelled during the Abort De-
lay or cancelled after the report is sent
(and an acknowledgement of the can-
cellation is received), a "C" will appear in
the keypad window.
Regular Burglary (Non-24-Hour) Zone
reports are aborted by disarming within
the delay period.
24-Hour Zones and
zones
programmed to report restores must be
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ADVANCED FEATURES
Security Bypass/Unbypass
(Security Bypass programmed? ‰YES ‰NO).
In high-security applications, zones may be bypassed (or unbypassed) only if a valid code is entered first, as follows:
1. Enter a User Code valid for bypass, then press B .
2. Press B then the zone number (or vice versa) to deactivate that zone.
Similarly, a bypassed zone may be unbypassed using the same procedure. (This feature available for GEM-P3200/9600 panels only).
Start Exit Time After Ringback (for Commercial Burglary Systems only)
(Optional - Start Exit Time programmed? ‰YES ‰NO).
If your system reports to a central station, your panel may have been programmed to start exit delay after the central-station ringback
(verification) signal. Then, after arming, your system will communicate to the central station. After the central station acknowledges
receipt (ringback), exit delay will start. If ringback is not heard within about 30 seconds, a communication problem may exist; call for
service. Function 11 (Start Exit Time) may then be used to manually start the exit delay, however reporting capability may be
sacrificed. (If your system does not report or the ringback feature was not programmed, exit delay will start as soon as your code is
entered. Also note that if an exception window is programmed, and the closing is within that window, no ringback is provided. Ask your
alarm professional if this feature is enabled). (This feature available for GEM-P3200/9600 panels only).
Exit-Delay Restart
(Exit-Delay Restart programmed? ‰YES ‰NO).
On arming, the programmed exit delay will start. After the exit door has been opened and then closed, exit delay will change to 60
seconds. Thus, a long exit delay may be programmed, which will immediately be reduced to 60 seconds upon exiting. If re-entry occurs
during that 60 seconds, exit delay will restart once again (and only once again) at 60 seconds. If so programmed, re-entry within 60
seconds after exit delay has expired, will cause the alarm to sound a 2-second warning (in addition to the entry sounder) to remind the
user to disarm. (This feature available for GEM-P3200/9600 panels only).
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PROGRAMMING USER CODES
Your Installer has programmed into your system a special User Program Code which can be used to not only Arm and Disarm the
system, but also to enter the User Program Mode, where you can program other User Codes. The following explains how you will use
this code to program or erase additional User Codes.
Entering the User Program Mode
1 Enter your User Code, then press Rto enter the Function Mode.
2 Answer NO (press Q) until “17” (Activate Program) is displayed, then press YES (P) .
The display will scroll the following: “P” (Program mode); 4 digits identifying software versions; then “UP” (User Program). The
keypad lights will flash while in the User Program Mode.
Programming / Reprogramming a User Code
1 Press R, followed by the the 2 digits of the user number to be programmed ( Example: for User 4, enter 04).
2 Press R, followed by the new User Code. Note: User Codes may be up to 6 digits in length. For User Codes shorter than 6
digits, use G0for remaining digits.
3 Press Rrepeatedly until “UP” is displayed.
4 Press Uto save the new User Code. Note: Duplicate Codes are not allowed; therefore a duplicate Code entered in the LCD
Window will erase when Uis pressed. Repeat Steps 1 through 4 for each User Code to be programmed.
Erasing a User Code
To erase a User Code, press R, the 2-digit user number, Rfollowed by G0 until “UP” is displayed, then U.
• Example: Erase User 3’s User Code:
Press R03RG0G0G0G0G0G0(“UP” will display) U
Reviewing a Programmed User Code
To review a User Code, press R, the 2-digit user number and Rto step through and review each digit of code.
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PROGRAMMING USER CODES
Exiting the User Program Mode
When you have completed programming or erasing User Codes, press C to exit the User Program Mode.
Programming Example:
Example. Program the User 3 Code to “3784”. Note: For User Codes shorter than 6 digits, use G0for remaining
digits.
1. Enter your User Code, followed by R.
2. Answer NO (press Q) repeatedly until “17” is displayed, then press YES (P).
The display will scroll “P” followed by 4 digits,then “UP” (indicating User Programming) and the keypad lights will flash.
3. Press R followed by
03
(for User 3), then R again followed by
3784G0G0RRto program the code. (“UP” will display)
4. Press Uto save the code.
5. Press C to exit the Program Mode.
Notes:
• If the system contains more than one keypad, only the keypad designated “No. 1” may be used for programming (if in
doubt which is No. 1, ask your installer).
• While in Program Mode, the ARMED and STATUS lights remain off and burglar and fire alarm functions are disabled.
In selecting your codes, do not program repetitive numbers (1111), consecutive numbers (1234), your birth date, address, or other
obvious combinations. Choose a code of up to six digits (a minimum of four is recommended, and required in UL installations).
• Duplicate Codes are not allowed; therefore a duplicate Code entered in the LCD Window will erase when Uis pressed.
• While in Program Mode, the keypad beeps every 15 seconds.
• If the keypad detects no Program Mode activity for more than 4 minutes, a steady tone will sound. Press C to silence.
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GLOSSARY
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features
are programmable options that may or may not apply to your particular system.
communicator and notifies the proper
authorities.
Abort Delay - A delay period that
allows the control panel to be reset,
thus aborting a report to a central
station.
Arming/Disarming - Turning the
system on or off, as follows:
Arming=Code + Por Q;
Chime - A keypad beep while
disarmed alerting that the
programmed zone has been opened.
Disarming=Code + U.
Arming Stay - Arming with interior
zones bypassed, allowing free move-
ment within the premises.
Access Code - A code (up to 6
digits) used to remotely unlock a
door.
Closing Window - (Optional.) A
time interval within which closing
(arming) is permitted without
Ambush Code - Either (1) a 2-digit
prefix code entered just prior to the
User Code or (2) a unique 3-6-digit
code used in place of the User Code
when forced to disarm. Sends a
silent alarm to the central station with
no indication at the keypad.
reporting to the central station.
Arming Away - Arming with ALL
zones protected.
Communicator - Reports
intrusions, emergencies, openings,
closings, etc. directly to the central
station over telephone lines.
Battery - Backup power source in
the control-panel enclosure to
provide protection in the event of a
power failure.
Control Panel - The brain of the
system, it controls all system
functions.
Area - Some systems may be
divided, or partitioned, into smaller
independent subsystems, which are
referred to as Areas. Each Area may
be controlled by its own keypad or by
a keypad of a different Area through
Managers Mode.
BYPASS Button - Enables you to
manually remove one or more
protective zones from the system.
Directory - A listing of the
programmed zone descriptions
stored in memory.
Central Station - Monitors
incoming reports and emergency
messages from a digital
Easy Arming - (1) Quick arming in
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GLOSSARY
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features
are programmable options that may or may not apply to your particular system.
Stay mode (hold down P). (2)
Quick arming in Away mode (hold
down Q).
8 or 9). If enabled,
pressing G together with 7,
8 or 9 will alert the central
station of a fire, auxiliary, or police
emergency.
systems only) Weak transmitter
battery.
RF Supervisory - (Wireless
systems only) Periodic test report
from transmitter (if a report is not
received on time, a supervisory-
failure system trouble will result).
Exit/Entry Delays - Separate
delays that let you exit and enter your
premises without setting off an alarm
when the system is armed.
Partitioned System - A system
that has been subdivided into two or
more (up to eight) independent
subsystems (areas).
Ringback - A beep after arming
verifying the central-station's receipt
of a closing report.
Instant Protection - Arming
without entry delay pressing and
holding the Pbutton while
Pre-Alarm Warning. - A keypad
sounder alert of an impending alarm.
This option is programmable by zone
for the same duration as that
programmed for Abort Delay (see
Abort Delay).
Service Code - A code intended for
temporary use.
remaining in the premises.
Keypad - Puts control-panel
functions at your fingertips. It can be
mounted anywhere in your premises.
Sounder - A local warning device
at each keypad to alert that (a) entry
delay has started; (b) an attempt was
made to arm with a zone in trouble;
(c) a Day-Zone condition exists (see
Zones: Day Zone); (d) 10 seconds
exit time remaining; (e) invalid code
entered; or (f) central station
Manager's Mode - In a partitioned
system, a low-security operating
mode that allows arming by area.
Report - A transmission to a central
station notifying of a change in the
status of the system (alarm, trouble,
low battery, etc.).
Panic Buttons - Blue buttons on
the keypad (G and 7,
RF Low Battery - (Wireless
acknowledged arming (see
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GLOSSARY
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features
are programmable options that may or may not apply to your particular system.
Ringback).
intrusion.
prevents arming if in trouble.
System Trouble - A problem (low
battery, power failure, etc.) detected
in the system.
• Day Zone: A zone that will
cause a visual and audible
indication at the keypad if it is
in trouble while disarmed.
• Priority Zone with Bypass:
A Priority Zone that can be
bypassed using the C
Trouble - A zone fault; an open
door, window, or other problem that
may prevent arming.
button.
• Exit/Entry Follower Zone:
• Selective-Bypassed Zone:
A zone that can be individually
bypassed pressing B,
Provides exit and entry delay
for interior devices.
Entry
User Code - Your personalized
code for arming and disarming the
system. It may contain up to six
digits.
delay only occurs if re-entry
takes place through the
normal exit/entry door first.
followed by the zone number.
• 24-Hour Zone: A zone that is
armed and ready at all times
to respond to an emergency
situation.
• Fire Zone:
Detects fire
alarms or trouble conditions.
Zones - Independent circuits that
protect specific areas of the
premises:
• Interior Zones:
Circuits
within the premises, usually
including space-protection
devices, interior doors, etc.;
but not exterior doors or
windows.
• Auto-Bypass Zone: A zone
that will be automatically
bypassed from the protection
system if it is in trouble (faulty)
when the system is armed.
• Priority Zone: A zone that
• Burglary Zone:
Detects
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SYSTEM TROUBLE ERROR CODES
Your control panel is capable of detecting a variety of troubles that may affect system performance. In the unlikely event that a problem
should occur, the SYS TBL (system trouble) light will display in the keypad window along with one or more of the following error codes.
If the problem is related to a specific zone or device, the corresponding number will also be indicated. Below is a list of the most
common troubles along with the necessary corrective action, if any. If a message appears that is not listed below, call your security
professional for service. When a system trouble occurs, the keypad can be silenced and the display can be cleared by pressing
C. The system can then be armed and disarmed as usual.
Note: If you cannot clear a system trouble yourself, call installing company for service as soon as possible.
Trouble
Indication
System Trouble
Condition
Action
E-01
AC Power Failure
This trouble will occur if AC power is not present. Make sure system transformer is plugged into AC
receptacle and check the circuit breaker, otherwise call installing company for service.
Low Battery
If there has been a recent power failure, the battery may be partially depleted and must be recharged
by the control panel. The control panel performs an automatic test of the battery every 24 hours, at
which time the trouble will clear if the battery has been recharged.
E-02
If the trouble does not go away in 24 hours, call installing company for service.
Communication
Failure
The system was not able to report to central station. If this is due to a temporary interruption in the
telephone service, the trouble can be cleared when the service is restored by performing a
Communication Test:
E-03
1. While disarmed, enter your User Code followed by R.
2. Answer NO (press Q) until “15” (Telephone Test) appears in the window.
3. Press YES (P) to send a test signal to the central station.
4. If the trouble continues, call installing company for service.
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SYSTEM TROUBLE ERROR CODES
Trouble
System Trouble
Action
Indication
Condition
Wireless Transmitter
Supervisory Failure
A problem has been detected with a wireless transmitter. Call installing company for service.
E-04-NN
E-05-NN
Wireless Transmitter
Low Battery
The battery in a wireless transmitter is low and should be replaced. This transmitter is on the zone
corresponding to the number NN. The replacement battery for the GEM-TRANS2 door/window transmitter,
GEM-PIR motion detector and GEM-GB glass break detector is the Duracell DL123A 3 volt lithium. (2
required for the GEM-PIR and GEM-GB.) The replacement battery for the GEM-SMK is the Duracell
MN1604 9 Volt Alkaline(2 required ). The GEM-DT Dual Technology Sensor requires 4 C cell alkaline
batteries.
Warning: Replace batteries only with the same type as specified above. Use of another battery may present
a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in fire.
Receiver Response
Failure
Call installing company for service.
E-06-NN
Download Failure
Telephone Line Cut
System Cold Start
Call installing company for service.
E-07-00
E-08
The telephone line has failed. If telephone service has been temporarily interrupted, the trouble will clear
automatically when it is restored. Otherwise, call installing company for service.
E-09-00
E-10-NN
Keypad Response
Failure
Call installing company for service.
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SYSTEM TROUBLE ERROR CODES
Trouble
System Trouble
Action
Indication
Condition
E-11-NN
E-12-NN
Keypad Tamper
A keypad has been removed for the wall. Call installing company for service if problem cannot be
repaired.
Expansion Zone
Module Response
Failure
Call installing company for service.
E-13-NN
E-14-NN
E-15-NN
E-16-NN
E-17-NN
E-18-NN
Expansion Module
Tamper
The cover has been removed from a zone expansion module. A problem has been detected with an
Expansion Module. Call installing company for service.
Relay Board Response NN= Relay Board Number. Call installing company for service.
Failure
RF Transmitter Tamper Wireless Transmitter Tamper Cover removed. NN=Transmitter Number. Call installing company for
service.
Wireless Receiver Jam A problem has been detected with the wireless receiver. Call installing company for service.
Receiver Tamper
Condition
Call installing company for service.
KeyFob Transmitter
Low Battery
The batteries (2) in the wireless KeyFob transmitter indicated are low and should be replaced. The
replacement battery is the #386 watch battery.
Warning: Replace batteries only with the same type as specified above. Use of another battery may
present a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in fire.
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SYSTEM TROUBLE ERROR CODES
Trouble
Indication
E19-00
System Trouble
Condition
User Program Memory Error
Action
Call installing company for service.
Call installing company for service.
Call installing company for service.
E-20-00
E-21-00
E-22-NN
Dealer Program Memory Error
System Shutdown
Sensor Watch Activity Failure
A Motion Sensor on the zone indicated has failed the programmed Sensor Watch activity test.
Insure that the sensor is able to detect activity in the area; clear any obstacles which may be
blocking the sensor from detecting activity. Press Cto clear the display, and then use the
Function Menu to Reset Sensor Watch Failure (see page 17). If you cannot correct the
problem yourself, call installing company for service.
E-23-00
E-24
Burglary Bus Failure
Service Message
Call installing company for service.
The system is in need of a preventive maintenance service call.
Call installing company for service.
E-27-00
E-39-00
E-40-NN
Printer Failure
Receiver Capacity Error
RF Self Test Failure
Call installing company for service.
A wireless motion sensor on the zone indicated has failed its automatic self test routine.
Call installing company for service.
E-41-NN
Fire Trouble
A problem has been detected on the Fire zone indicated. Call for service. (GEM-P1632 and
GEM-P816 panels only).
E-51
Bell/Siren Trouble
There is a problem with the Bell or Siren. Call installing company for service.
Call installing company for service.
E-58-00
E-59-00
E-66-00
E-99-00
Telemetry Trouble
Telemetry Failure
Call installing company for service.
"Clean Me" Smoke Detector Dirty
Keypad Panic Shorted too Long
Clean detector or call installing company for service.
Call installing company for service.
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TROUBLESHOOTING
What do I do if...
For more info...
I try to arm my system but the keypad just displays a P and beeps at me.
If the green STATUS light is off, a zone is open. Refer to the Pull Up Zone Directory and find
and secure the open window or door.
See Page 6
I try to arm my system but the keypad displays a P and beeps at me. The SYS TBL light is lit and
numbers start scrolling in the display.
A System Trouble has been detected. Note the scrolling error codes, which represent the
See Page 7 & 27
trouble. Press C and you will now be able arm to the system , but the trouble must be
fixed as soon as possible.
The Fire Alarm is sounding and I don’t know how to turn it off.
If a fire is in progress, evacuate the premises immediately! If necessary, call the Fire See Page 9
Department from an outside telephone. If there is no evidence of a fire, enter your code and
press Uto silence the alarm. Note the number of the Zone flashing in the window. Check
the smoke detector(s). If a smoke detector tripped, its red alarm indicator light will be on.
Press C to silence the keypad sounder.
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NAPCO LIMITED WARRANTY
NAPCO SECURITY SYSTEMS, INC. (NAPCO) warrants its products to be free from manufacturing NAPCO neither assumes, nor authorizes any other person purporting to act on its behalf to modify,
defects in materials and workmanship for thirty-six months following the date of manufacture. to change, or to assume for it, any other warranty or liability concerning its products.
NAPCO will, within said period, at its option, repair or replace any product failing to operate correctly
without charge to the original purchaser or user.
In no event shall NAPCO be liable for an amount in excess of NAPCO's original selling price of the
product, for any loss or damage, whether direct, indirect, incidental, consequential, or otherwise
This warranty shall not apply to any equipment, or any part thereof, which has been repaired by arising out of any failure of the product. Seller's warranty, as hereinabove set forth, shall not be
others, improperly installed, improperly used, abused, altered, damaged, subjected to acts of God, or enlarged, diminished or affected by and no obligation or liability shall arise or grow out of Seller's
on which any serial numbers have been altered, defaced or removed. Seller will not be responsible rendering of technical advice or service in connection with Buyer's order of the goods furnished
for any dismantling or reinstallation charges.
hereunder.
NAPCO RECOMMENDS THAT THE ENTIRE SYSTEM BE COMPLETELY TESTED WEEKLY.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF. THERE IS NO EXPRESS OR IMPLIED WARRANTY OF Warning: Despite frequent testing, and due to, but not limited to, any or all of the following; criminal
MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. tampering, electrical or communications disruption, it is possible for the system to fail to perform as
ADDITIONALLY, THIS WARRANTY IS IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES expected. NAPCO does not represent that the product/system may not be compromised or
A
A
ON THE PART OF NAPCO.
Any action for breach of warranty, including but not limited to any implied warranty of
merchantability, must be brought within the six months following the end of the warranty period.
circumvented; or that the product or system will prevent any personal injury or property loss by
burglary, robbery, fire or otherwise; nor that the product or system will in all cases provide adequate
warning or protection. A properly installed and maintained alarm may only reduce risk of burglary,
robbery, fire or otherwise but it is not insurance or a guarantee that these events will not occur.
CONSEQUENTLY, SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY,
PROPERTY DAMAGE, OR OTHER LOSS BASED ON A CLAIM THE PRODUCT FAILED TO GIVE
WARNING. Therefore, the installer should in turn advise the consumer to take any and all
precautions for his or her safety including, but not limited to, fleeing the premises and calling police
or fire department, in order to mitigate the possibilities of harm and/or damage.
NAPCO is not an insurer of either the property or safety of the user's family or employees, and limits
its liability for any loss or damage including incidental or consequential damages to NAPCO's
original selling price of the product regardless of the cause of such loss or damage.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the
exclusion or limitation of incidental or consequential damages, or differentiate in their treatment of
limitations of liability for ordinary or gross negligence, so the above limitations or exclusions may not
apply to you. This Warranty gives you specific legal rights and you may also have other rights which
vary from state to state.
IN NO CASE SHALL NAPCO BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR
INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR
IMPLIED, EVEN IF THE LOSS OR DAMAGE IS CAUSED BY THE SELLER'S OWN NEGLIGENCE
OR FAULT.
In case of defect, contact the security professional who installed and maintains your security system.
In order to exercise the warranty, the product must be returned by the security professional, shipping
costs prepaid and insured to NAPCO. After repair or replacement, NAPCO assumes the cost of
returning products under warranty. NAPCO shall have no obligation under this warranty, or
otherwise, if the product has been repaired by others, improperly installed, improperly used, abused,
altered, damaged, subjected to accident, nuisance, flood, fire or acts of God, or on which any serial
numbers have been altered, defaced or removed. NAPCO will not be responsible for any
dismantling, reassembly or reinstallation charges.
This warranty contains the entire warranty. It is the sole warranty and any prior agreements or
representations, whether oral or written, are either merged herein or are expressly cancelled.
turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures: reorient the receiving antenna; relocate the computer with respect
to the receiver; move the computer away from the receiver; plug the computer into a different outlet
so that computer and receiver are on different branch circuits.
THE FOLLOWING STATEMENT IS REQUIRED BY THE FCC.
This equipment generates and uses radio-frequency energy and, if not installed and used properly,
that is, in strict accordance with the manufacturer's instructions, may cause interference to radio
and television
If necessary, the user should consult the dealer or an experienced radio/television technician for
additional suggestions. The user may find the following booklet prepared by the Federal
Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference
Problems”. This booklet is available from the U.S. Government Printing Office, Washington, DC
20402; Stock No. 004-000-00345-4.
reception. It has been type tested and found to comply with the limits for a Class-B computing
device in accordance with the specifications in Subpart J of Part 15 of FCC Rules, which are
designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be determined by
NAPCO Security Systems, 333 Bayview Avenue, Amityville, NY 11701
DESIGN PATS. PENDING
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