digital
telephone
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Table of Contents
General Information
Answering Calls
Pages 2 & 3
Making Calls
Microphone Control
Handsfree Calls
Placing a call on Hold
Pages 4 - 5
Transferring Calls
Conference
Call Park - System
Station Busy/No Answer Options
Pages 6 - 7
Pages 8 - 9
Outside Call Dialling Options
Call Pickup
Paging
Background Music
Call Forwarding
Pages 10 - 11
Call Forwarding Destination
Customised Message
Station Outgoing Lockout
Account Code Entry
Account Code Forced/Verified
Pages 12 - 13
Pages 14 - 15
DISA Password
ACD/UCD
Volume Control
Programming
Feature Access Keys\
One Touch Keys
Character Entry Codes
Pages 16 - 17
Pages 18 - 19
Quick Entry Guide
Quick Reference Guide
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General Information
The following should be considered when reviewing this User Guide:
Instructions are provided for the Xen digital telephones (DTU-type). When
using a Ranger Series digital telephone (ETU-type), note that ANS=Answer,
TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial.
All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Call
Appearance and Call Arrival key has been assigned to all digital telephones
and only a single tenant has been assigned in the system.
All access codes listed are standard; some may vary based on system
assignment. Please consult your authorised NEC Dealer for the access codes
applicable to your system.
Access to many features is based on system assignments. Not all features
may be available from your telephone.
Telephones equipped with displays will provide useful call processing
information such as digits dialled, recall indications, feature confirmation,
etc. Xen digital telephones (DTU-type) also show features accessible by the
soft keys.
LED Indications
Function
Lamp Status
Line Keys:
Incoming Call
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Held Call - Your telephone
Held Call - Other telephone
Call in progress
Your telephone
Steady Green
Other telephone
Hold recall
Steady Red
Intermittent Flashing Green
Large LED: (360˚ Visual Ring Indicator)
Incoming calls (CO/PBX, DIT
Rapid Flashing Green
or ANA)
Incoming intercom, TIE Line
or DID Call
Rapid Flashing Red
Message from Attendant
Voice Mail Message
Slow Flashing Green
Slow Flashing Red
Feature Key:
DND Set
Call Forward Set
Callback Request
Intermittent Flashing Red
Intermittent Flashing Red
Slow Flashing Red
Intercom LED:
Incoming Call
Call in progress
Held Call
Flashing Red
Steady Red
Flashing Red Conf LED
2
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Answering Calls
Ringing Calls
Lift Handset
Converse
Note: When assigned the delayed ringing feature, incoming calls will first ring at a
primary station. If the call is unanswered after a preprogrammed time interval, calls will
also ring at the assigned secondary station.
Ringing Calls To A Call Arrival Key
Lift handset
Converse
Note 1: A Call Arrival key must be assigned to appear and ring at a Line Key/Feature
Access Key.
Note 2: A Call Appearance key must be available to answer an incoming outside call.
Voice Announce Calls
Ensure microphone (MIC) LED is lit
Adjust Speaker volume or as needed
Respond handsfree
Note: The handset may be used at any time during the conversation
Camp-on (Call Waiting)
Receive camp-on tone while on another call
Replace handset to disconnect present call OR press Hold and press the
Hookswitch to converse with second party.
Call Alert Notification
With a call in progress
Receive Call Alert Notification
Press Hold, converse with second party
Note 1: The second call may be placed on hold if the line appearance is assigned or if a
Call Appearance key is available
Note 2: Press flashing Line Key, Call Appearance key or Conf key to return to the first
call.
3
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Making Calls
Internal Calls
Lift handset
Dial station number or “9” for the attendant (or reception)
OR press Feature Access Key or One Touch Key programmed for
Direct Station Selection
Voice announce after tone burst or wait for ringing call to be answered.
Note 1: When calling a digital telephone, dialling 1 after the station number will change
ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox on the Xen Mail system, dial 7 after
dialling the station number.
Outside Calls
Lift handset
Dial trunk access code i.e 0
OR press idle Outside Line Key
Dial telephone number
Converse
Preset Dialling
Dial the desired number
Lift handset
Converse
Last CO/PBX Number Redial
Lift handset
Press Redial
Dial Last Number Redial code #
Converse
Speed Dial- Using The Redial (LNR/SPD) key
Lift handset
Press Redial (LNR/SPD) and dial Speed Dial Memory Location:
Station Speed Dial
System Speed Dial
80-99
00-79
OR press Feature Access key or One Touch Key programmed for
Station Speed Dial
Converse
Speed Dial - Using The Softkeys
Press the SYS. or STA. Softkey (
)
(System or Station Speed Dial respectively)
Continued next page
4
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Press the UP or DOWN softkey ( ), repeatedly until the desired
name/number is displayed.
To search alphabetically (optional step):
Press the dial key showing the first letter of the name to be dialled
Continue to press this dial key until the desired letter is displayed
Press to display the first match corresponding the chosen letter
*
Lift handset to dial the displayed name/number
Trunk Queuing
After dialling trunk access code or pressing a busy Line Key and receiving a
line busy indication:
Dial Trunk Queue set code 78
Replace handset
Note: When a line is available, your telephone will ring: lift handset and place call.
Microphone Control
Press Feature
Dial MIC On/Off code 1
Note 1: Lit MIC LED indicates MIC on
Note 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key
Note 3: If talking on handset rather than handsfree, the handset microphone will be
muted and the MIC LED will flash.
Handsfree Calls
Press Speaker, LED lights
Ensure MIC LED is lit
Place internal or outside call
Converse
Press Speaker to disconnect call
Note: The handset may be used at any time during the conversation. To resume
handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset.
Placing A Call On Hold
Non-Exclusive Hold
With a call in progress:
Press Hold
5
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Placing A Call On Hold (Continued)
Exclusive Hold
With a call in progress:
Press Feature
Press Hold
Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf
key (for internal calls).
Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the
held line appearance or Call Appearance key.
Note 3: After a preprogrammed time, the held call will recall to the originating
station.Once in a recall condition, Exclusively Held calls can be retrieved from any
station with the held line appearance or Call Appearance key.
Transferring Calls
Using Manual Dial
With a call in progress
Press Transfer
Using Direct Station
Selection (DSS)
With a call in progress
Press Transfer
Dial station number
Announce call (optional)
Replace handset
Press programmed DSS
Announce call (optional)
Replace handset
Note 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered
camp-ons and unscreened transfers will recall to the attendant telephone. After
answering the recall, pressing Feature 86 will transfer the call to the personal voice
mailbox of the station number dialled.
Note 2: To return to the original party, press flashing Line Key, Call Appearance key or
Conf key.
Note 3: A Feature Access Key or One Touch Key may be assigned for DSS.
Note 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialling the
station number.
Conference
With a call in progress
Press Conf
Place second call (internal or external)
Announce conference
Press Conf to establish conference
Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties).
Note 2: An unsupervised conference may be established by pressing the Conf key again,
after the conference has been established. The parties may continue to converse in
private. Press the flashing Conf key to return to the conversation.
6
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Call Park - System
Set
Retrieve
From any station
Lift handset
With a call in progress
Press Transfer
Dial Call Park Set code 4
Dial Call Park location 0-9
Replace handset
Dial Call Park Retrieval
code 4#
Dial Call Park Location 0-9
Converse
*
Note: If the dialled Call Park location is busy, dial another Call Park location (0-9).
Station Busy/No Answer Options
Automatic Callback
Set
Answer
When calling a busy digital
telephone
When both telephones are idle
originating telephone rings
Lift handset
Dial Automatic Callback code 0
Replace handset
Call is placed automatically
Callback Request
Set
When calling a busy or
unanswered digital telephone
Dial Callback Request code #
Replace Handset
Answer
Receive display and/or Feature
LED message indication:
Lift handset
Dial #; request originator is
automatically called
Repeat above procedure to
respond to additional messages
Note: Callback messages are automatically cancelled once the originating station is
called.
Tone Override
Set
Answer
When calling a busy digital
telephone:
With a call in progress:
Receive tone override signal
Press Hold
†
Dial Tone Override code
*
to send tone
Converse with second party
Wait for signalled party to answer
†
If handsfree, a visual indication only ( ) will be provided on the
*
telephone’s display.
Note: An Override Tone will be sent each time “ ” is pressed.
*
7
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Station Busy/No Answer Options (Continued)
Step Call
When calling a busy telephone
Dial 2 to advance to the next station number in that 10’s group
Voice Over
Originate
When calling a busy telephone:
Dial Voice Over code 6
Announce message
Answer
Whisper Page
With a call in progress:
Receive Voice Over
announcement
With a call in progress:
Receive Voice Over
announcement
Press Hold
Converse with Voice Over
originator
Press Answer key to alternate
between parties
Press Feature
Dial 65
Converse with Voice Over
originator while monitoring
first call
Press Feature
Dial 65
Converse with first caller while
monitoring Voice Over
originator
Note: The Whisper Page Access Code may be assigned to a Feature Access Key or One
Touch Key.
Outside Call Dialling Options
Save & Repeat
Save
Repeat
Lift handset
With an originating outside
call in progress:
Press Redial
Press Feature
Dial 9; called number is stored
Replace handset
Dial #; stored number is
dialled
8
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Outside Call Dialling Options (Continued)
Store & Repeat
Store
Repeat
With an outside call in progress:
Press Feature
Lift handset
Press Redial
Dial 7
Dial ; stored number is
*
Dial new phone number to
be stored
dialled
Press Feature
Complete conversation and
replace handset
Note: Store & Repeat and Save & Repeat features cannot be used simultaneously.
Automatic Redial
After originating a busy or unanswered outside call:
Press Speaker
Replace handset
Press Feature
Press Redial
Call is repeatedly dialled until answered, cancelled or the
maximum number of redial attempts is reached
Lift handset when the called party answers
Note 1: Press Speaker to cancel Automatic Redial.
Note 2: System programming determines waiting time and number of redial attempts.
Caller ID
Answer
Placing Caller ID Calls
Press SCROLL repeatedly until
desired number is displayed
Lift handset to automatically
dial displayed number
Converse
Receive incoming ringing or
transferred outside call:
Review telephone display for
calling party’s name or number
Answer call accordingly
Note 1: Caller ID will be displayed even when station is busy or in DND mode, allowing
the user to identify the incoming call.
Note 2: The last 10 calls received with caller ID information are stored and are accessible
with the SCROLL key.
Note 3: Least Cost Routing (LCR) is required to automatically dial Caller ID calls.
Note 4: Press lit Line Key to review calling party’s name or number while the call is in
progress.
9
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Call Pick Up
Call Pick Up System
Upon hearing ringing at
another telephone:
Lift handset
Call Pick Up Direct
Upon hearing ringing or voice
announcement at another
telephone:
Dial Call Pickup code:
-All Calls
-Outside Line
-Night Call Pickup
Converse
Lift handset
68
6
69
Dial Call Pickup Direct code 67
Dial station number of the
telephone to be answered
Converse
*
Paging
Lift handset
Dial paging code:
Internal
External
-All zones 51
-All int. & ext. 59
-Zone A
-Zone B
-Zone C
52
53
54
-All zones
-Zone A
-Zone B
-Zone C
55
56
57
58
Page
Wait for Meet-Me Answer or replace handset
Meet-Me Answer
Lift handset
Dial Meet-Me Answer code:
-Internal Page 5
*
-External Page 5 #
Converse
Background Music
Set/Cancel
Press Feature
Dial BGM On/Off code 26
Note: A BGM key may be assigned in system programming to set/cancel the Background
Music feature.
10
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Call Forward All Calls (CF/A)
Do Not Disturb (DND)
Set
Cancel
Press Feature
Press Feature
Dial Call Forward All/DND
set code 60
Select operation
Dial Call Forward All/DND
cancel code 69
Press Feature
-DND: Press Feature
-Call Forward All: Dial
destination station number or
voice mail and press Feature
Note 1: The Feature LED will flash intermittently when your telephone is in Call
Forward/DND.
Note 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
Note 3: If Call Forward All and Do Not Disturb are both set, the feature set last is
activated.
Note 4: A CFA/DND key may be assigned in system programming to set/cancel this
feature. When setting Call Forward All, a destination station must be entered. A lit LED
indicates that Call Forward All/Do Not Disturb is set.
Call Forward Busy/No Answer (B/NA)
Set
Cancel
Press Speaker
Press Speaker
Dial Call Forward B/NA
set code 43
Dial Call Forward cancel code 44
Press Speaker
Dial destination station number
or voice mail
Press Speaker
Note 1: The Feature LED will flash intermittently when your telephone is in Call Forward.
Note 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
Note 3: A CF B/NA key may be assigned in system programming to set/cancel this
feature. When setting Call Forward Busy/No Answer, a destination station must be
entered. A lit LED indicates that CF B/NA is set.
11
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Call Forward Destination
From Destination Station
Set
Cancel
Press Speaker
Dial Call Forward All Destination
set code 47
Press Speaker
Dial Call Forward All Destination
cancel code 48
Dial your station number
Dial destination station number
or voice mail
Dial your station number
Press Speaker
Press Speaker
Customised Message
From display telephone:
Press Feature
Dial Customised Message code 70
Dial to scroll through messages
*
Dial # to select messages
Dial return date and time if required (Month/Day, Hour/Minute,
using 4-digit, 24 hour clock)
Press Feature \
Note: When your telephone is set for Do Not Disturb, other display telephones will
receive your message upon calling your station.
Station Outgoing Lockout
Changing Lockout Code
Press Speaker
Dial Lockout Change access code_____
Dial current Lockout code
Dial new Lockout code
Press Speaker
Note 1: By default, Lockout code is set at 0000000000 (10 zeros).
Note 2: When Lockout code is set for the first time, station is automatically restricted.
Note 3: Lockout code may be a maximum of 10 digits. If the new Lockout code is less
than 10 digits, press the Speaker to re-enter.
Note 4: When set, Station Outgoing Lockout restricts all outgoing calls.
12
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Set/Cancel Station Outgoing Lockout
Press Speaker
Dial Station Lockout
-Set code _____
-Cancel code _____
Dial Lockout code
Press Speaker
Account Code Entry
With an outside call in progress With an outside call on hold:
Press Feature
Dial 66
Dial Account Code
(16 digits maximum)
Press Feature
Dial Account Code Entry
Code_____
Dial Account Code
(16 digits maximum)
Retrieve held call
Note 1: The outside party will not hear digits being dialled.
Note 2: The Account Code Entry Code may be assigned to a Feature Access Key or
One Touch Key.
Account Code Forced/Verified
To place an outside call:
Lift handset
Dial Forced Account access code_____
Dial Forced Account code_____(up to 13 digits)
Dial trunk access code i.e. 0 and outside number
Note: When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing call will only be processed after the dialled Account Code is verified.
13
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DISA Password
Setting Your DISA Password
Lift handset
Dial DISA Password set access code___
Dial your DISA ID code____
Dial your current DISA password___ default 0000000000 (10 zeros)
Dial your new DISA password___
Replace handset
Note 1: Password may be a maximum of 10 digits. If the new password is less than 10
digits, replace the handset to enter.
Note 2: It is recommended that your DISA password be 10 digits and be changed
frequently to prevent unauthorised use.
ACD/UCD
Log On
Log Off
Press Speaker
Press Speaker
Dial access code____
Dial 1
Press Speaker
Dial access code____
Dial 2
Press Speaker
Note: A LOG key may be assigned in system programming to log/off from the ACD/UCD
group. A lit led indicates that the station is logged-on.
Break Mode
Set
Cancel
Press Speaker
Press Speaker
Dial 40
Dial 42
Press Speaker
Press Speaker
Note 1: Break Mode is only available while an agent is logged-on.
Note 2: A Break key may be assigned in system programming to set/cancel Break Mode.
A lit LED indicates that the station is in Break Mode.
Answering Call Using Headset
Press HEADSET to answer
Converse
Press HEADSET to hang up
14
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Volume Control
Off-Hook Ringing
Ringing Volume
Volume
Lift handset
Press Speaker
Dial 60
Dial 60
Dial Off-Hook Ringing
Volume code 1
Press or to set level
Replace handset
Dial Ringing Volume code 1
Press or to set level
Press Speaker
Note 1: Press or during audible telephone activity to adjust handset or speaker
volume.
Note 2: When the telephone is idle, or is used to adjust display contrast.
Programming
Resetting Feature LED
Press Feature
Dial 99
Press Feature
Note: Resetting the Feature LED will cancel Call Forward All Calls, Do Not Disturb and
Callback Request settings.
Station Speed Dial - Dial Access
Press Feature
Press Redial
Dial Speed Dial Memory location 80-99
Dial trunk access code i.e. 0 (if necessary)
Dial telephone number to be stored (24 digits maximum)
Press Hold (if entering name) and dial name of party
(13 letters maximum)
Press Feature
Note 1: Press Redial to insert a pause or Recall to store a hookflash.
Note 2: Refer to Character Entry Codes when entering name of party.
Note 3: Station Speed Dial is not available when 1000 System Speed Dial mode
is selected.
15
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Feature Access Keys
Station Speed Dial
(Outside Numbers)
Press Feature
DSS/BLF (Stations)
And Feature Access
Press Feature
Press Redial
Press Redial
Press Feature Access Key to be
programmed
Dial 1 and station number
to be stored
Press Feature Access Key
to be programmed
Dial 0
Dial trunk access code
i.e 0 (if necessary)
Dial telephone number to be
stored (16 digits maximum)
Press Feature
OR dial feature access code
to be stored as indicated
in the Quick Entry Guide
Press Feature
Note 1: Press Redial to insert a pause and Recall to insert a hookflash.
Note 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
One Touch Keys
Station Speed Dial
(Outside Numbers)
Press Feature
DSS/BLF (Stations)
And Feature Access
Press Feature
Press Redial
Press One Touch Key to
be programmed
Press Redial
Press One Touch Key
to be programmed
Dial 1 and station number
to be stored
Dial 0
Dial trunk access code
i.e 0 (if necessary)
Dial telephone number to be
stored (16 digits maximum)
Press Feature
OR dial feature access code
to be stored as indicated
in the Quick Entry Guide
Press Feature
Note 1: Press Redial to insert a pause and Recall to insert a hookflash.
Note 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
16
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Character Entry Codes
Character
Code
Character
Code
Character
Code
Blank
!
032
033
034
035
036
037
038
039
040
041
042
043
044
045
046
047
048
049
050
051
052
053
054
055
056
057
058
059
060
061
@
A
B
C
D
E
064
065
066
067
068
069
070
071
072
073
074
075
076
077
078
079
080
081
082
083
084
085
086
087
088
089
090
091
\
096
097
098
099
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
#
$
%
&
'
(
)
*
+
,
-
-
/
0
1
2
3
4
5
6
7
8
9
:
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
s
t
T
U
V
W
X
Y
Z
[
u
v
w
x
y
z
122
123
124
125
126
127
;
<
=
<
?
{
¥
]
092
093
094
095
}
062
063
_
17
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Quick Entry Guide For Programming
Feature Access Keys and One Touch Keys
Feature
Press
Microphone On/Off
# ➤ 1
Call Forward All Set
# ➤ 60 ➤ Dial destination ➤ Answer
➤ Feature (FNC) ➤ Feature (FNC)
Do Not Disturb - Set
# ➤ 60 ➤ Answer ➤ Feature (FNC)
➤ Feature (FNC)
Call Forward All/DND - Cancel
# ➤ 69 ➤ Answer ➤ Feature (FNC)
➤ Feature (FNC)
Save & Repeat - Set
Store & Repeat - Set
Whisper Page
# ➤ 9
# ➤ 7
# ➤ 65
# ➤ 86
# ➤ 26
1 ➤ 6
Quick Transfer To Voice Mail
Background Music
Voice Over Originate
Call Forward Busy/
No Answer - Set
1 ➤ 43 ➤ Dial Destination ➤ Answer
➤ Speaker ➤ Feature (FNC)
Internal Paging All Zone
Internal Paging Meet-Me
External Paging All Zone
External Paging Meet-Me
Call Pick Up All Calls
1 ➤ 51
1 ➤ 5
*
1 ➤ 55
1 ➤ 5#
1 ➤ 68
1 ➤ 67
Call Pick Up Direct
Note 1: When pressed, the Answer Key will not appear in the display. This is normal
operation.
Note 2: Other features may be programmed in addition to those listed above. Refer to the
Xen Mail User Guide for features related to Voice Mail.
18
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Quick Reference Guide
Outside Calling
Outside Call
Dial 0 ➤ Dial Telephone Number
Last CO/PBX number redial
Speed Dial
Redial ➤ Dial #
Redial ➤ Dial 00-99
Save/Store & Repeat - Access
Trunk Queue
Automatic Redial
Redial ➤ Dial
Receive Trunk Busy Indication ➤ Dial 78
Receive busy ➤ Speaker ➤ Replace Handset
*
➤ Feature ➤ Redial
Internal Calling
Station Call
Automatic Callback
Callback Request
Dial Station Number or DSS key
Reach Busy Station ➤ Dial 0
Reach Busy/No Answer Station ➤ Dial #
Tone Override
Voice Over Originate
Quick Transfer To Voice Mail
Reach Busy Station ➤ Dial
Reach Busy Station ➤ Dial 6
Dial station number or DSS key ➤ Dial 7
*
With A Call In Progress
Hold
Hold
Exclusive Hold
Feature ➤ Hold
Transfer
Quick Transfer To Voice Mail
Conference
Transfer ➤ Dial Station Number or DSS key
Transfer ➤Dial Station Number or DSS key ➤dial 7
Conf ➤ Place 2nd Call ➤ Conf
SET: Transfer ➤ Dial 4 ➤ Dial 0 - 9
RETRIEVE: Dial 4 # ➤ Dial 0 - 9
Feature ➤ Dial 9
Call Park System
*
Save & Repeat - Save
Store & Repeat - Store
Feature Dial 7 ➤ Dial number to Store
➤ Feature
Whisper Page
Receive Voice Over ➤ Feature ➤ Dial 65
From The Intercom
Internal Paging
External Paging
Call Pickup All Calls
Call Pickup Direct
Dial 51-54 ➤ Page
Dial 55-59 ➤ Page
Dial 68
Dial 67 ➤ Dial Station Number
From An Idle Telephone
Microphone Control
Feature ➤ Dial 1
Call Forward All/DND
SET: Feature ➤ Dial 60 ➤ Dial Destination
Station (CF/A Only) ➤ Feature
CANCEL: Feature ➤ Dial 69 ➤ Feature
Call Forward Busy/No Answer
SET: Speaker ➤ Dial 43 ➤ Dial Destination Station
➤ Speaker
CANCEL: Speaker ➤ Dial 44 ➤ Speaker
FNC LED Reset
Feature ➤ Dial 99 ➤ Feature
19
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Notes
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Notes
21
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This material contained herein is subject to change without
prior notice at the sole discretion of NEC Australia Pty Ltd.
VERSION 1 5/99 DOCUMENT NO. A6-324000-642-17 COPYRIGHT © 1999 NEC AUSTRALIA
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