ServerCare sm
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E x p r e s s 5 8 0 0 / G P S e r v e r
S e r v i c e W a r r a n t y
P r o g r a m
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Solutions (America) Inc. and/or its licensors. NEC
Solutions (America) Inc. and/or its licensors, as appropriate, reserve all patent, copyright
and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly
granted to others.
The NEC Solutions (America) Inc. product(s) discussed in this document was warranted
in accordance with the terms of the Warranty Statement accompanying each product.
However, actual performance of each such product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC Solutions
(America) Inc.
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Solutions (America) Inc. is prohibited.
Trademarks
ServerCare is a service mark of NEC Solutions (America) Inc.
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 904188-07
January 2005
Copyright 1999 - 2005
NEC Solutions (America), Inc.
10850 Gold Center Drive, Suite 200
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction ..................................................................... 1
Program Highlights .......................................................... 1
Warranty Registration....................................................... 2
Service and Support Options ............................................. 2
Registered Limited Warranty ............................................ 2
How Long is the Registered Limited Warranty? ............ 3
Who is Protected?........................................................ 3
What is Covered and What is Not Covered? .................. 3
What NEC Solutions (America) Will Pay For and what
NEC Solutions (America) Will Not Pay For .................. 4
Limitation of Damages and Implied Warranties............. 4
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1
Introduction
NEC Solutions (America) Inc. offers one of the strongest
warranty programs in the computer industry. For the
EXPRESS5800 Series Server, you automatically receive NEC
Solutions (America) standard three-year on-site limited
warranty.
The ServerCare Service Support Program is described in the
following paragraphs.
Program Highlights
NEC's ServerCare Service Support Program offers you the
following benefits:
ꢀ
Three-year, registered, on-site limited warranty on parts
and labor
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Next business day response from time of dispatch. An
authorized service technician will be on site the
following business day once a service call is deemed
necessary following trouble-shooting efforts between the
customer and NECSAM.1
ꢀ
Toll-free technical support five days a week, 9 hours a
day (8AM to 5PM local time in the continental US and
Canada) Monday through Friday.
ꢀ
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90 days telephone support for preloaded software
Available upgrade options for expanded service and
support coverage.
1 NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECSAM is not responsible for service calls missed outside the control of
NECSAM. If your location is outside of a NECSAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
ServerCare Service
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2
Warranty Registration
You may register your system online at:
Upon receipt of the registration information, you will be
registered for ServerCare Service. Registration automatically
registers your system for the program, providing you with
product updates and program information
Service and Support Options
Once registered for the ServerCare Service Support program,
NEC Solutions (America) offers a variety of optional service
and support programs. These programs may be purchased
directly from NEC Solutions (America), separately or in
combination.
For enhanced service response, NEC Solutions (America)
offers optional periods of coverage response times:
ꢀ
ꢀ
HARDWARE TELEPHONE SUPPORT COVERAGE
24 Hours/Day, 7 Days/Week, Support Coverage
♦
TO ORDER ADDITIONAL SERVICE AND SUPPORT
OPTIONS PLEASE CALL :
1-866-632-3226
ServerCare Service
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3
Registered Limited Warranty
NEC Solutions (America) warrants this Product to be free from
defects in material and workmanship, and agrees to repair or
replace any part of the enclosed unit that proves defective
under these terms and conditions.
How Long is the Registered Limited Warranty?
Parts and Labor are warranted for three (3) years from the date
of the first consumer purchase. Spare parts are warranted for
ninety (90) days.
Who is Protected?
This warranty may be enforced only by the first consumer
purchaser and is not transferable.
What is Covered and What is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
1. Any Product which is not distributed in the U.S.A. or
Canada by NEC Solutions (America).
2. Any Product on which the serial number has been defaced,
modified, or removed.
3. Any Product that has been removed from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
ꢀ
Accident, misuse, abuse, neglect, fire, water, lightning
or other acts of nature, improper storage, unauthorized
Product modification, or failure to follow instructions
supplied with the Product.
ꢀ
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Alteration, repair or attempted repair by anyone not
authorized by NEC Solutions (America).
Any shipment of the Product (claims must be presented
to the carrier).
ꢀ
ꢀ
Removal or installation of the Product.
Any other cause, which does not relate to a Product
defect.
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4
5. Cartons, carrying cases, batteries, external cabinets,
magnetic tapes, or any accessories used in connection with
the Product.
6. This warranty covers only NEC Solutions (America)-
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software.
What NEC Solutions (America) Will Pay For and what NEC Solutions (America) Will Not
Pay For
NEC Solutions (America) will pay labor and material expenses
for covered items, but NEC Solutions (America) will not pay
for the following:
1. Removal or installation charges.
2. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
3. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
How You Can Get Warranty Service
On-Site Service. For three years, NEC Solutions (America)
provides an on-site limited warranty service for all
EXPRESS5800 servers installed within a 50-mile radius of a
NEC Solutions (America) authorized third party service
provider.
On-site service (three years) assures you that a qualified
technician will arrive at your site the next business day from
the time of dispatch.2
On-site warranty service may be obtained by contacting NEC
Solutions (America)by calling 1-866-269-1239. Beyond the 50-
mile radius, travel charges will be applied.
2 NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm PST, Monday through Friday.
ServerCare Service
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5
Carry-In/Return to Factory. You also have the option of
returning the product to a NEC Solutions (America)
Authorized Service Center, or directly to an NEC Solutions
(America) factory repair depot. It shall be your obligation and
expense to ship the product, freight prepaid, or to deliver it to
a NEC Solutions (America) authorized service center or other
facility authorized by NEC Solutions (America) to render the
warranty services. The product should be shipped in either the
original package or a similar package affording an equal
degree of protection.
NEC Solutions (America) may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records.
Limitation of Damages and Implied Warranties
NEC Solutions (America)'s sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Solutions (America) shall not be liable for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC SOLUTIONS (AMERICA) MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
Note: Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. Some states do
not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you."
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.
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6
Note: All Products returned to NEC Solutions (America) for
service MUST have prior approval. This may be obtained by
calling 1-866-269-1239.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuration, software, the
application, customer data, and operator control of the system,
among other factors.
While NEC Solutions (America) products are considered to be
compatible with many systems, the specific functional
implementation by the customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the customer and is not
warranted by NEC Solutions (America).
For more information, telephone 1-866-269-1239.
ServerCare Service
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7
It’s quick and convenient to register your new NEC Solutions (America)
Express5800/GP Server so that you’ll receive the fastest service and support
we have to offer.
It’s easy! To register online, just go to:
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904188-07
ServerCare Service
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