PROPERTY MANAGEMENT SYSTEM
COMMUNICATION INTERFACE SPECIFICATION
NEC America, Inc.
NDA-30115-001
Revision 1.0
June, 1998
Stock # 241727
Download from Www.Somanuals.com. All Manuals Search And Download.
Property Management System Communication Interface
CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2 - Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Asynchronous Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Line Control Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Transmission Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Transmission Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
From the NEAX to the PMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
From the PMS to the NEAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sender Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Receiver Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cabling Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Bisynchronous (BSC) Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Line Control Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Transmission Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transmission Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Timers and Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Retransmission Counts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Timer Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cabling Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 3 - Message Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Data Link Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Data Link Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Release for Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
NEAX Operations During Loss of Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recovery from Loss of Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maid Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Message Waiting Lamp Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Restriction Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Check In/Check Out (Model 60) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Check In/Check Out (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wake Up/Group Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Room Move/Swap/Copy (Model 60). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Room Data Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Extension Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Room Recovery (Model 60) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Room Recovery (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Direct Data Entry (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Extension Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 4 - Message Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Data Link Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Maid Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Guest Room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Room Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
NDA-30115Revision 1.0
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CONTENTS
Property Management System Communication Interface
Page
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Message Waiting Lamp Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MWL Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MWL Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Restriction Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Check In/Check Out (Model 60) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Check In 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Check Out Message Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Check In 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Check In 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Check Out Outgoing Call Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Check Out Message Waiting Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Check In/Check Out (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Check In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Check In Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Check Out Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Room Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Provisional Check In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Provisional Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Check Out Message Waiting Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Wake Up/Group Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Wake Up Setting (NEAX). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Wake Up Cancellation (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Wake Up Execution Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Wake Up Setting (PMS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wake Up Cancellation (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Group Announcement Setting (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Group Announcement Cancellation (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Group Announcement Execution Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Group Announcement Setting (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Group Announcement Cancellation (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Room Move/Swap/Copy (Model 60). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Room Data Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Room Data Change 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Group Formation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Group Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reservation Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reservation Cancellation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Guest Name Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Room Data Change 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Room Status Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Room Key Status Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extension Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extension Delete Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extension Assignment Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Room Recovery (Model 60) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Room Image Set 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Room Image Set 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Room Image Set 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
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Room Recovery (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Room Data Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Guest Room Secretary Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Connecting Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Message Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Wake Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Direct Data Entry (Model 90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Direct Data Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Direct Data Entry Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Extension Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Guest Room Secretary Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connecting Room Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Connecting Room Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 5 - References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Chapter 6 - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix A - Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
Updating Room Status Information in the NEAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
Dial Steps for Maid Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
Appendix B - PMS Line Failure Printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B1
Normal Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B1
Abnormal Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B2
Appendix C - Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C1
Appendix D - Function Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D1
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Property Management System Communication Interface
FIGURES
Page
LIST OF FIGURES
Figure
Title
2-1
Start Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
NEAX to PMS Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
PMS to NEAX protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Direct Connection Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Base Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Message Data Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Direct Connection Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Base Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Data Link Maintenance Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Guest Room (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Room Answer (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Administration (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
MWL Control (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MWL Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Restriction Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Check In 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Check Out Message Waiting Lamp Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Check In 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Check In 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Check Out Outgoing Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Check In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Check In Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Check Out Cancellation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Room Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Provisional Check In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Provisional Check out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Check Out Message Waiting Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Wake Up Setting (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Wake Up Cancellation (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Wake Up Execution Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Wake Up Setting (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wake Up Cancellation (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Group Announcement Setting (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Group Announcement Cancellation (NEAX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Group Announcement Execution Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Group Announcement Setting (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Group Announcement Cancellation (PMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Room Move/Swap/Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Room Data Change 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Group Formation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Group Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reservation Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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FIGURES
Figure
Property Management System Communication Interface
Page
Title
Reservation Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Guest Name Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Room Data Change 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Room Status Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Room Key Status Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extension Delete Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extension Assignment Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Room Image Set 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Room Image Set 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Room Image Set 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Room Data Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Guest Room Secretary Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Connecting Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Message Status Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Wake Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Direct Data Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Direct Data Entry Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Guest Room Secretary Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connecting Room Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Connecting Room Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Forcible Change Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B1
Port State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B3
FIFO Status Scan Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B4
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Property Management System Communication Interface
TABLES
Page
Table
Title
2-1
Line Control Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Control Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Base Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Message Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Line Control Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Data Transmission Sequence (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Data Transmission Sequence (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Retransmission Counts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Timer Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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Table
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Page
Title
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Property Management System - Communication Interface
Overview
Chapter 1 Overview
This document is a description of the interface between the NEC NEAX2400 IMS
(hereafter referred to as the NEAX) and the hotel’s Property Management System
(PMS). This document contains almost all (see below) of the information specified
in the NEAX2400 IMS Hotel System PMS Interface Specifications (document ND-
90265 (E) Issue 2), and is intended to replace it.
The PMS and NEAX may communicate using either an asynchronous or
bisynchronous (BSC) method over a serial line. The transmission protocols are
thoroughly described in the Architecture section. The descriptions of the messages
transmitted are in the Descriptions section. The formats of the messages are in the
Formats section. For a complete list of all messages, please see Appendix C,
Information specified in the NEAX2400 IMS Hotel System PMS Interface
Specifications document, but not included in this document are the messages
specific to Model 120. Those messages are 56-3, 61-2, 58-1, 58-2, 58-3, 58-4 and
58-5. These messages are for the Directory Assistance Interface [D-88] feature,
which is not used in the United States.
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Property Management System - Communication Interface
Architecture
Chapter 2 Architecture
The PMS communicates with the NEAX over one or more serial cables. A
maximum of three lines can be provided as data links between the NEAX and the
PMS.
The three lines are designated as Line 1, Line 2 and Line 3. Line 1 is used for
Hotel Processing messages; Line 2 and Line 3 are used for Interactive
messages.
Hotel Processing messages, such as Check In, Check Out and Message
Waiting Lamp control, have less severe real-time requirements than
interactive messages. Line 1 is only utilized for these messages and they will
never be sent over Line 2 or Line 3.
Interactive messages are the Direct Data Entry messages and Maid Status
Answerback messages. These messages require real-time interaction
between the PMS and the NEAX and can therefore be isolated from the
Hotel Processing messages. If Line 2 is installed, these messages will be
transmitted over that line. If Line 2 and Line 3 are installed, these messages
will load share over both lines. If only Line 1 is installed, these messages
will be transmitted over Line 1.
The use of Line 1 is mandatory. If only Line 1 is installed, all messages are
transmitted over it. Also, if Model 60 is being used, only Line 1 is necessary,
as all of the Interactive messages are exclusive to Model 90.
It is very rare for Line 2 or Line 3 to be required. They are only needed if the
traffic between the PMS and the NEAX is to be exceptionally heavy. And
even the heavy traffic should only require Line 2.
The PMS may communicate with the NEAX through either an
asynchronous transmission protocol or a bisynchronous transmission (BSC)
protocol.
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Architecture
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Asynchronous Transmission
Line Control
Characteristics
The characteristics of the signals transmitted across the communications link are as
follows:
Table 2-1 Line Control Characteristics
Item
Control Method
Conditions
Contention method (point to point)
Half duplex (if modems are used, set to full duplex)
Start-stop system
Operating Mode
Synchronization
Data Rate
1200, 2400 or 4800 bits/second (bps)
ASCII (7bits)
Frame Contents
Error Control Method
Bit Transmission Order
Transmission Intervals
VRC: Parity, LRC: BCC
Priority is given to low order bits.
At each data generation. When a stream of information is
transmitted to the NEAX continuously, an interval of 0.5
seconds or more should be given between messages. Each
message must be delimited by the EOT code.
Priority Sequence
Primary office: NEAX
Secondary Office: PMS
Stop bit
1 bit or 2 bits
Error Control
VRC: Even, odd or no parity.
LRC: (BCC) Exclusive OR of the message text, starting after the
STX, and ending with (and including) the ETX.
Message Composition
Message Length
One message constitutes one record; SOH, TTB and ETB are not
used.
Variable length, maximum of 128 characters (including STX and
ETX).
Electrical Interface
Signal Form
EIA RS-232C electrical standard interface
EIA RS-404
Interface Distance
Maximum of 50 feet between the NEAX and the PMS when not
using a modem.
Word Framing
10 bits (1 start, 7 data, 1 parity, 1 stop) or 11 bits (1 start, 7 data,
1 parity, 2 stop)
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Property Management System - Communication Interface
Architecture
The control codes used for the message texts are:
Table 2-2 Control Codes
Hexadecimal
Value
Control Code
Function
STX
ETX
EOT
02
Indicates the start of a block.
Indicates the end of a block.
03
04
Indicates the end of transmission of a block or release of the
data link by the sender.
ENQ
ACK
05
06
Used to query other party for expected response.
Indicates the positive acknowledgment of an information block
or start sequence.
NAK
15
Indicates the negative acknowledgment of an information
block or start sequence.
DLE <
DLE :
10, 3C
10, 7C
Indicates the receiver interrupting to ask for sending rights.
Indicates the receiver interrupting to ask the sender to stop
transmission and to release the data link.
DLE ?
10, 3F
Used as the negative acknowledgment of block and indicates
that the receiver temporarily cannot receive data from the
sender.
Transmission
Protocol
Before a message can be sent, a start sequence (also called a selecting sequence)
must be sent to urge the receiver to receive the data. Every transmission sequence
will begin with the sender sending a start sequence.
The start sequence is a three byte sequence:
0
1
2
‘1’ ‘!’ 05H
SA UA ENQ
Figure 2-1 Start Sequence
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Architecture
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The messages (but not the control codes or start sequence) sent between the NEAX
and the PMS must have header and trailing sections as defined in the following
format:
0
1
2
3
4
6
8
9
02H ‘1’ ‘!’ ‘L’
...
03H xx
STX SA UA
EI
FTC
MSC
FC
Message
ETX BCC
Message Count Range
Block Check Code Range
Table 2-3 Base Message Format
The message format breaks down as follows:
•
•
•
•
•
STX -- Start of text block. (One byte - 02H.)
SA -- System Address. (One byte - ‘1’ [31H].)
UA -- I/O Unit Address. (One byte - ‘!’ [21H].)
EI -- Entry Index. (One byte - ‘L’ [4CH].)
•
MSC -- Message Counter. This represents the length of the message. The count
of characters starts at the FTC field and ends at the last character of the body of
the message, not including the ETX. If the ETX character does not immediately
follow the character specified by the message counter, an invalid message is
assumed.
•
FC -- Function Code. This specifies the individual operation and processing for
the feature designated by the Feature Code (FTC). A list is provided in
•
•
ETX -- End of text block. (One byte - 03H.)
BCC -- Block Check Code. This is computed by an exclusive OR of the
message from the SA to the ETX (inclusive). Detection of an STX starts the
computation (but the STX is not included). Detection of an ETX stops the
computation (and the ETX is included). (One byte.)
Feature Codes range in value from 00 to FF (hex). These codes define the “Major
Category Codes” for service features.
Codes from 80 to FF are used as “Violation Codes”. When a specific message
received from the PMS cannot be processed for some reason, 80 (hex) is added to
the received Feature Code so that it will be handled as a Violation Code. If the
NEAX regards a text as a Violation Code, the system data of the NEAX may be
assigned so that a text of this type is returned to the PMS. Therefore, when the PMS
has received a Violation Code, provisions should be made for the PMS to print out
this violation.
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Property Management System - Communication Interface
Architecture
A Violation Code message will be sent to the PMS in the following cases:
•
•
When the message counter does not match the number of characters received.
When a station number not existing in the NEAX is specified in the message
data from the PMS.
•
Upon receipt of an invalid Wake Up time (e.g. 25:00).
Transmission
Sequence
The sequence of transmitting a message is slightly different for the PMS and
NEAX. However, both sequences follow the same outline.
The party which desires to send must first bid for sender rights. This is done by
and acknowledged, that party is now the “sender” and the other party is the
“receiver”. (Unless both parties have simultaneously sent a start sequence. If this
occurs, the PMS must relinquish sending rights to the NEAX.) The receiver must
then respond with an answer control code (ACK, NAK, DLE <, DLE :, DLE ?)
If no answer control code is received, the sender will resend the start sequence and
again wait for an answer control code.
When an answer control code is received, the sender must respond before the
code is an ACK, the sender must send the message. Again, the receiver must
respond with an answer control code before the Sender Timer expires.
To finish the transmission sequence (regardless of its success), the sender must
send an End Code (EOT) to release sending rights. Once that is done, both parties
may begin the process over again by bidding for the sender rights.
In the transmission sequence figures that follow, these message names are used:
Table 2-4 Message Names
Name
Control Code
Explanation
Start Sequence
Message
Query
SA, UA, ENQ
Bid for sender rights
STX, ..., ETX, BCC Actual message sent
ENQ
Query for expected answer control code
End Code
Accept
EOT
Release sender rights
ACK
Positive acknowledgment
Negative acknowledgment
Reject
NAK
No Answer
<Nothing>
Timer expired before an answer control
code was received
Contention
Interrupt
Abort
Start Sequence
DLE <
Simultaneous start sequences
Request to release sender rights
Demand to release sender rights
Receiver’s queue full; please wait
DLE :
Pause
DLE ?
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From the NEAX to the PMS
Send
Receive
Send
Receive
Send
Accept
Reject
Accept
Reject
Start
Sequence
Message
retry
quit
retry
3
1
quit
No Answer
Contention
Interrupt
Abort
No Answer
Interrupt
Abort
retry
quit
2
4
retry
quit
Query
Pause
retry
Pause
5
quit
Wait
1 second
End
Code
1 - Retry is 3 times; quit on 4th Reject.
2 - Retry is 15 times; quit on 16th No Answer.
3 - Retry is 3 times; quit on 4th Reject.
4 - Retry is 32 times; quit on 33rd No Answer.
5 - Retry is 3 times; quit on 4th Pause.
Figure 2-2 NEAX to PMS Protocol
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Property Management System - Communication Interface
Architecture
From the PMS to the NEAX
Send
Receive
Send
Receive
Send
Accept
Accept
Start
Sequence
Message
retry
quit
Reject
Reject
3
No Answer
Interrupt
Pause
No Answer
Contention
quit
4
Query
retry
1
continue
Interrupt
Pause
2
quit
Wait
1 second
Wait
1 second
End
Code
1 - Do not respond. Immediately cease send attempt and
receive message from NEAX.
2 - Ignore Interrupt and send message if 8 messages in queue.
3 - Retry is 3 times; quit on 4th Reject.
4 - Retry is 32 times; quit on 33rd No Answer.
Figure 2-3 PMS to NEAX protocol
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Architecture
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Timers
The following timers are used to maintain data transmission:
Sender Timer
Upon sending a start sequence, message text or query, this timer begins counting
and stops counting upon receiving a valid answer control code. This timer is set to
one (1) second. If a timeout occurs after the transmission of a start sequence, a start
sequence will be resent up to 15 times. If a timeout occurs during the transmission
of a message text or query, a query is sent up to 32 times.
Receiver Timer
Upon transmission of a positive acknowledgment for a start sequence or a message
text, this timer begins counting and stops counting upon receiving a message text
or an end code. This timer is set to 35 seconds. If a timeout occurs, the sender loses
send rights.
Cabling
When the PMS is connected to the NEAX through a modem, the cables should just
be “straight through” cables. There should be no crossing.
Considerations
When the PMS is directly connected to the NEAX, use the following pin
assignments:
NEAX
Pin No. Signal
PMS
Signal Pin No.
Cable
FG
1
1
FG
SD
RD
RS
CS
DR
SG
CD
ER
SD
2
2
RD
3
3
RS
4
4
CS
5
5
DR
6
6
SG
7
7
CD
8
8
ER
20
20
Figure 2-4 Direct Connection Pin Assignments
Bisynchronous (BSC) Transmission
Line Control
Characteristics
The characteristics of the signals transmitted across the communications link are as
follows:
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Property Management System - Communication Interface
Architecture
Table 2-5 Line Control Characteristics
Item
Control Method
Conditions
Contention method (point to point)
Operating Mode
Synchronization
Data Rate
Half duplex (if modems are used, set to full duplex)
Synchronous
4800 or 9600 bits/second (bps)
Frame Contents
EBCDIC
16
15
2
Error Control Method
Bit Transmission Order
Transmission Intervals
CRC-16 (X + X + X + 1)
Priority is given to low order bits
At each data generation. When a stream of information is
transmitted to the NEAX continuously, an interval of 0.5
seconds or more should be given between messages. Each
message must be delimited by the EOT code.
Priority Sequence
Primary office: NEAX
Secondary Office: PMS
Transfer Mode
Non-transparent mode
Message Composition
One message constitutes one record; SOH, ITB and ETB
are not used. Only the non-transparent mode is used.
Message Length
Variable length, maximum of 128 characters (including
STX and ETX).
Electrical Interface
Signal Form
RS-232C electrical standard interface
RS-404
Interface Distance
Word Framing
50 feet
10 bits or 11 bits
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Architecture
Property Management System - Communication Interface
The control codes used for the message texts are:
Table 2-6 Control Codes
Hexadecimal
Value
Control Code
Function
SYN
STX
ETX
ENQ
32
Synchronization code.
02
03
2D
Indicates the start of a block.
Indicates the end of a block.
Used as the start sequence code. It indicates a reception
request to the other side and a request to answer an infor-
mation block just sent.
EOT
04
Indicates the end of transmission of a block or release of
the data link by the sender.
ACK0
ACK1
NAK
10, 70
10, 61
3D
Used alternately, these indicate the positive acknowledg-
ment of an information block or a start sequence.
Indicates the negative acknowledgment of an informa-
tion block or a start sequence.
WACK
TTD
10, 6B
02, 2D
Used as the positive acknowledgment of an information
block or start sequence and indicates that the receiver
temporarily cannot receive data from the sender.
Indicates that the sender cannot transmit the next infor-
mation block after the receipt of the answer to the previ-
ous information block sent from the receiver.
RVI
10, 7C
55
Indicates the positive acknowledgment of an information
block and asks the sender for sending rights.
PAD-L
PAD-T
Indicates the absolute beginning of the entire informa-
tion block.
FF
Indicates the absolute ending of the entire information
block.
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Property Management System - Communication Interface
Architecture
Transmission
Protocol
The messages sent between the NEAX and the PMS must have header and trailing
sections as defined in the following format:
55H 32H 32H 32H 02H
03H xx FFH
PAD-LSYN SYN SYN STX
Data
ETX CRC PAD-T
Cyclic Redundancy Check Area
Figure 2-5 Base Message Format
The elements of the message is as follows:
•
•
PAD-L -- The leading pad character. (One byte - 55H.)
SYN -- Synchronization character. At least three of these should be transmitted.
(One byte each - 32H.)
•
•
•
•
STX -- Start of text block. (One byte - 02H.)
ETX -- End of text block. (One byte - 03H.)
CRC-- Cyclic Redundancy Check. This is computed by an exclusive OR of the
message from the SA to the ETX (inclusive). Detection of an STX starts the
computation (but the STX is not included). Detection of an ETX stops the
computation (and the ETX is included). (One byte.)
•
PAD-T -- The trailing pad character. (One byte - FFH.)
The message data is defined as follow:
02H ‘1’ ‘!’ ‘L’
...
03H
STX SA UA
EI
FTC
MSC
FC
Message
ETX
Message Count Range
Figure 2-6 Message Data Format
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Architecture
Property Management System - Communication Interface
The message format breaks down as follows:
•
•
•
•
•
STX -- Start of text block. (One byte - 02H.)
SA -- System Address. (One byte - ‘1’ [31H].)
UA -- I/O Unit Address. (One byte - ‘!’ [21H].)
EI -- Entry Index. (One byte - ‘L’ [4CH].)
•
MSC -- Message Counter. This represents the length of the message. The count
of characters starts at the FTC field and ends at the last character of the body of
them message, not including the ETX. If the ETX character does not
immediately follow the character specified by the message counter, an invalid
message is assumed.
•
•
FC -- Function Code. This specifies the individual operation and processing for
the feature designated by the Feature Code (FTC). A list is provided in
ETX -- End of text block. (One byte - 03H.)
Feature Codes range in value from 00 to FF (hex). These codes define the “Major
Category Codes” for service features.
Codes from 80 to FF are used as “Violation Codes”. When a specific message
received from the PMS cannot be processed for some reason, 80 (hex) is added to
the received Feature Code so that it will be handled as a Violation Code. If the
NEAX regards a text as a Violation Code, the system data of the NEAX may be
assigned so that a text of this type is returned to the PMS. Therefore, when the PMS
has received a Violation Code, provisions should be made for the PMS to print out
this violation.
A Violation Code message will be sent to the PMS in the following cases:
•
•
When the message counter does not match the number of characters received.
When a station number not existing in the NEAX is specified in the message
data from the PMS.
•
Upon receipt of an invalid Wake Up time (e.g. 25:00).
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Property Management System - Communication Interface
Architecture
Transmission
Sequence
Table 2-7 Data Transmission Sequence (1 of 2)
ETX,
CRC
ACK0/
ACK1
Status
ENQ
STX
NAK
Neutral (A) a: ACK0 ->
(B)
b: NAK ->
(A)
c: ENQ ->
(D)
Waiting for (ACK last
-> (C)
STX (B)
received) ->
(B)
Waiting for f: NAK ->
h: ACK0/1
i: NAK
c: RVI
ETX, CRC
(C)
(B)
g: EOT ->
(A)
j: EOT
-> (A)
Waiting for f: ENQ ->
d: ENQ ->
(D)
e: EOT ->
(A)
d: ENQ ->
(D)
e: EOT ->
(A)
Message -> f: ENQ ->
ACK after
start
(D)
g: EOT ->
(A)
(E)
(D)
j: EOT ->
(A)
g: EOT ->
(A)
sequence
(D)
Waiting for d: ENQ ->
ACK after (D)
message (E) e: EOT ->
(A)
d: ENQ ->
(D)
e: EOT ->
(A)
d: ENQ ->
(D)
e: EOT ->
(A)
k: Message m: Mes-
-> (E)
l: EOT ->
(A)
sage -> (E)
j: EOT ->
(A)
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Architecture
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Table 2-8 Data Transmission Sequence (2 of 2)
(Transmis-
Status
EOT
TTD
WACK
(Timeouts)
sion Request)
Neutral (A)
ENQ -> (D)
Waiting for
STX (B)
-> (A)
d: NAK ->
(B)
EOT -> (A)
(25 sec)
e: EOT ->
(A)
Waiting for
ETX, CRC
(C)
-> (A)
-> (A)
EOT -> (A)
(25 sec)
Waiting for
ACK after
start
sequence
(D)
d: ENQ ->
(D)
e: EOT ->
(A)
d: ENQ ->
(D)
e: EOT ->
(A)
f: ENQ ->
(D)
g: EOT ->
(A)
Waiting for
ACK after
message (E)
-> (A)
d: ENQ ->
(D)
e: EOT ->
(A)
d: ENQ ->
(D)
e: EOT ->
(A)
f: ENQ ->
(D)
g: EOT ->
(A)
(3 sec)
Notes:
•
•
•
•
•
•
•
•
•
•
•
•
•
a: Preparation for reception complete.
b: Reception impossible.
c: Requests for preparation for reception (the PMS should not request this).
d: Transmitted up to 21 times.
e: Aborted at 22nd time.
f: Transmitted up to 7 times.
g: Aborted on the 8th time.
h: Message is received normally and preparation for next reception is complete.
i: Error found in message.
j: Interruption.
k: Information to be transmitted is present.
l: Information to be transmitted is absent.
m: Retransmission of message.
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Property Management System - Communication Interface
Architecture
Timers and
Counters
Retransmission Counts
Table 2-9 Retransmission Counts
Meaning
Count
The number of retransmissions of the start sequence when there is no
answer after transmitting the start sequence.
7
The number of retransmissions of the start sequence when NAK is
received after transmitting the start sequence.
7
15
7
The number of transmitting ENQs when WACK is received after the
transmission of an information block
The number of transmitting ENQs when there is no answer after the
transmission of an information block. (3 second intervals)
Timer Values
Table 2-10 Timer Values
Timer value
(seconds)
Party
Starting Condition
NEAX
Waiting for a start sequence answer.
1
20
20
1
Waiting for STX after transmitting the start sequence ACK.
Waiting for data reception complete (waiting for ETX, CRC).
Waiting for an answer after the transmission of a message.
Waiting for a start sequence answer.
PMS
3
Waiting for STX after transmitting the start sequence ACK.
Waiting for data reception complete (waiting for ETX, CRC).
Waiting for an answer after the transmission of a message.
25
25
3
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Architecture
Property Management System - Communication Interface
Cabling
When the PMS is connected to the NEAX through a modem, the cables should just
be “straight through” cables. There should be no crossing.
Considerations
When the PMS is directly connected to the NEAX, use the following pin
assignments:
NEAX
Pin No. Signal
PMS
Signal Pin No.
Cable
FG
1
1
FG
SD
RD
RS
CS
DR
SG
CD
ST
SD
2
2
RD
3
3
RS
4
4
CS
5
5
DR
6
6
SG
7
7
CD
8
8
ST
15
17
20
24
15
17
20
24
2
2
RT
RT
ER
ST
ER
ST
1
1
Figure 2-7 Direct Connection Pin Assignments
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Property Management System - Communication Interface
Message Descriptions
Chapter 3 Message Descriptions
There are several message groups:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Data Link Maintenance Messages
Maid Status
Message Waiting Lamp Control
Restriction Control
Check In/Check Out (Model 60)
Check In/Check Out (Model 90)
Wake Up/Group Announcement
Room Move/Swap/Copy (Model 60)
Room Data Change
Extension Report
Room Recovery (Model 60)
Room Recovery (Model 90)
Direct Data Entry (Model 90)
Extension Connection
Each message group will be described briefly in the following sections.
The NEAX equates rooms with extensions, one extension per room. The exception
to this is the suite room feature. When this feature is activated in the NEAX, a
primary extension represents a group of extensions in one or more rooms. For a
suite room, the PMS should reference only the primary extension in its messages
to the NEAX. All associated extensions will inherit the attributes of the primary
extension and should effectively be ignored by the PMS.
Data Link Maintenance
These are the messages used by the PMS and NEAX to maintain communication.
The PMS must regularly send Nop Test messages with an interval of no more than
60 seconds, and no less than 500 milliseconds, between each message. The NEAX
will immediately respond with either a Nop Test Normal Answer, under normal
conditions, or a Nop Test Recover Answer, if a database recovery for the NEAX is
needed.
•
Nop Test Normal Answer -- Whenever a Nop Test message is sent by the PMS,
the NEAX responds by sending this message, unless the NEAX has just
finished an error recovery.
•
Nop Test Recover Answer -- If the NEAX has been performing an error
recovery, this message is sent in response to the Nop Test in the place of the Nop
Test Normal Answer message.
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Message Descriptions
Property Management System - Communication Interface
•
Recovery Start Report -- After receiving the Nop Test Recover Answer
28). This message notifies the NEAX of the incoming download.
•
•
•
•
•
Recovery End Report -- Reports to the NEAX that the PMS database download
is complete.
Data Link Release Request -- Used by either system to request a temporary
release of the data link.
Data Link Release Confirmation -- Reply to the above message to acknowledge
data link release request.
Extension Number Request -- Used by the PMS to request the current status of
extension numbers.
Nop Test -- Under the standard protocol the PMS must send this message at
least every 60 seconds, but not less than 500 milliseconds, to demonstrate that
communication has been maintained.
Data Link Failure
Either system may recognize a loss of communication by one or more of the
following events:
•
Lack of system traffic for a 60 second interval: the Nop Test message from the
PMS and the Nop Test Answer message (either Normal or Recover) from the
NEAX insure that at least one message should be received less than every 60
seconds.
•
Detection of hardware problems within the physical data. Note that the NEAX
will put EIA pin number 6 (Data Set Ready) into the off state, indicating data
set not ready, when the data link has been effectively turned off in the NEAX,
either for maintenance or because of repeated, excessive errors.
•
•
Excessive protocol errors (NAK’ed transmission, ENQ’s with no ACK/NAK
response).
Other conditions, such as unavailability of buffers or queuing capability, which
result in an implied status change message which cannot be communicated to
the other system.
•
Release of the data link requested and confirmed.
A data link failure will necessitate a database room exchange recovery procedure
only if any implied status change cannot be communicated to the other system and
cannot be queued for later transmission. If no messages have been lost, and can
instead be retransmitted, no database recovery is necessary.
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Property Management System - Communication Interface
Message Descriptions
Release for
Maintenance
Either system may request a temporary release of the data link for maintenance
purposes by transmitting a Data Link Release Request message to the other system.
The receiving system will perform any necessary processing and return the Data
Link Release Confirmation message as soon as possible.
During the NEAX maintenance, the PMS may continue to send Nop Test
messages, provided that EIA pin 6 (Data Set Ready) from the NEAX is in the “on”
condition. The NEAX will turn on the EIA pin 6 “on” and respond to Nop Test
messages when maintenance is completed.
While the data link is release on request of the PMS, the NEAX will continue to
attempt to read Nop Test messages from the PMS. The PMS may set EIA pin 20
(Data Terminal Ready) to the “off” condition to indicate that reading should not be
attempted.
When EIA pin 20 is in the “on” state and a Nop Test message is received from the
PMS, the NEAX will assume that PMS maintenance has ended and that
communication can be resumed.
NEAX Operations
During Loss of
Communication
The NEAX will continue to support the basic telecommunications functions if the
data link or PMS become unavailable. Upon detection of a data link failure, the
NEAX will automatically switch to the “Link Failed Mode” to perform the
following tasks:
•
Enable Check In and Check Out on the Attendant Console and Front Desk
Terminal.
•
Continue support of Message Waiting and/or Controlled Restriction if both
features are active in the NEAX.
Recovery from
Loss of
Communication
In the event of a PMS failure, it is assumed that Check In and Check Out must be
done manually and entered into the PMS system at a later time. The PMS should
not resume transmission of the Nop Test message and attempt to reestablish
communication until the database has been brought up to date. This prevents the
transmission of incorrect data prematurely through the database recovery
procedure.
In cases where the PMS has remained operational during a data link failure, the
PMS will continue to attempt sending Nop Test messages. A Nop Test Answer
message (either Normal or Recover) from the NEAX will indicate that
communication has been reestablished.
A Nop Test Normal Answer message indicates that the NEAX has had no status
change during the data link failure period and has automatically switched back to
the normal operating mode of an active data link.
A Nop Test Recover Answer message indicates that the NEAX has failed and that
status memory has been initialized for each room with the following:
•
•
•
•
Room Status is Occupied (Checked In),
Controlled Restriction Level is set to the preassigned restriction,
Message Waiting Lamps are off,
Wake Up times are cleared.
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Message Descriptions
Property Management System - Communication Interface
Maid Status
These messages are used by the NEAX to communicate the actions of the cleaning
personnel. If the message is designated “Model 90” then that message is only used
by the Model 90 version. The other messages are used by both versions.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Cleaning Start (Guest)
Cleaning End (Guest)
Inspection End (Guest)
Out of Order (Guest)
Cleaning Start (Administration)
Cleaning End (Administration)
Inspection End (Administration)
Guest Room 1 (Model 90)
Guest Room 2 (Model 90)
Guest Room 3 (Model 90)
Guest Room 4 (Model 90)
Guest Room 5 (Model 90)
Guest Room 6 (Model 90)
Guest Room 7 (Model 90)
Note: This message was not previously defined in NEAX2400 IMS Hotel System PMS
Interface Specification.
•
•
•
•
•
•
Negative Answer (Model 90)
Positive Answer (Model 90)
Administration 1 (Model 90)
Administration 2 (Model 90)
Administration 3 (Model 90)
Administration 4 (Model 90)
For an expanded explanation of how the NEAX treats maid status information,
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Property Management System - Communication Interface
Message Descriptions
Message Waiting Lamp Control
These messages are used to control the message waiting lamp on an extension. The
message waiting lamp is used to notify a guest about the existence of text messages.
If the message is designated “Model 90” then that message is only used by the
Model 90 version. The other messages are used by both versions.
When the NEAX is configured to use the suite room feature, the primary extension
represents all extensions in that suite. Therefore, a message set to the primary
extension controls the message waiting lamps on all extensions in that suite.
•
•
MWL On -- This message is sent by the PMS to turn on a message waiting lamp.
MWL Off -- This message is sent by the PMS to turn off a message waiting
lamp.
•
•
MWL On -- This message is sent by the NEAX to notify the PMS that a
message waiting lamp has been turned on.
MWL Off -- This message is sent by the NEAX to notify the PMS that a
message waiting lamp has been turned off.
•
•
MWL Status -- This message is sent by the PMS. (Model 90)
MWL On (FDT) -- This message is sent by the NEAX to notify the PMS that a
message waiting lamp has been turned on by the front desk. (Model 90)
•
MWL Off (FDT) -- This message is sent by the NEAX to notify the PMS that a
message waiting lamp has been turned off by the front desk. (Model 90)
Restriction Control
There are two messages. They are identical except that one is originated by the
PMS, the other by the NEAX. Each message simply transmits the restriction code.
Both the Model 60 and the Model 90 version use these messages.
Check In/Check Out (Model 60)
These messages do not represent unique features as such, but are a convenient tool
for activating a sequence of functions commonly performed when a guest checks
in or out of a room. With one exception, all of these messages are used exclusively
for Model 60. The sole exception is Check Out Outgoing Call Report, which is also
used by Model 90.
When the NEAX is configured to use the suite room feature, the primary extension
represents all extensions in that suite. Therefore, a message set to the primary
extension controls the status of all extensions in that suite.
•
Check In 1 -- Sets the Room Status to Stay and cancels Room Cut-Off. This
message is sent by the PMS. This message should not be used. Use Check In 3
instead.
•
Check Out -- Sets the Room Status to Out and sets Room Cut-Off. This message
is sent by the PMS.
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Message Descriptions
Property Management System - Communication Interface
•
•
Check Out Message Waiting Lamp Off Report -- This message is sent by the
NEAX to report that the Message Category “Front” of that specific guest room
is Off.
Check Out Message Waiting Lamp On Report -- This message is sent by the
NEAX to report that the Message Category “Front” of that specific guest room
is On.
•
•
•
Check In 2 -- Same as Check In 1, but also sets the Language and Room Stay.
This message should not be used. Use Check In 3 instead.
Check In 3 -- Same as Check In 2, but also sets the Guest Name and Group
Number.
Check Out Outgoing Call Report -- The NEAX sends this message if, after
receiving a check out message from the PMS, it determines that the guest
extension is engaged in an outgoing call.
•
Check Out Message Waiting Report -- This message is generated by the NEAX
to report the status of waiting messages.
Check In/Check Out (Model 90)
These messages do not represent unique features as such, but are a convenient tool
for activating a sequence of functions commonly performed when a guest checks
in or out of a room. All of these messages are used exclusively for Model 90. There
is also the addition of the Check Out Outgoing Call Report message which is
technically a Model 60 message, but is available for Model 90.
When the NEAX is configured to use the suite room feature, the primary extension
represents all extensions in that suite. Therefore, a message set to the primary
extension controls the status of all extensions in that suite.
•
•
•
•
Check In -- This message is sent by the PMS to notify the NEAX of a check in.
This cancels Room Cut-Off.
Check Out -- This message is sent by the PMS to notify the NEAX of a check
out.
Check In Cancellation -- This message is sent by the PMS. It cancels a
previously sent check in message. The room status is set to “Vacant.”
Check Out Cancellation -- This message is sent by the PMS. It cancels a
previously sent check out message. Under some circumstances the NEAX may
fail to perform this function which means that the guest must be checked in
again.
•
•
•
Room Change -- This message is sent by the PMS to notify the NEAX of a guest
room change.
Provisional Check In -- This is a provisional check in message generated by the
NEAX. The room status is set to “Stay” and Room Cut-Off is cancelled.
Provisional Check Out -- This is a provisional check out message generated by
the NEAX. If maid status is not performed, room status is set to “Vacant;” if
maid status is performed, room status is set to “Out.”
•
Check Out Message Waiting Report -- This message is generated by the NEAX
upon receiving a check out message to report the status of waiting messages.
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Property Management System - Communication Interface
Message Descriptions
Wake Up/Group Announcement
These messages allow for the management of wake up calls and group
announcements. Both the Model 60 and the Model 90 version use these messages.
•
•
•
Wake Up Setting (NEAX) -- This message is sent by the NEAX to notify the
PMS that a wake up call has been set.
Wake Up Cancellation (NEAX) -- This message is sent by the NEAX to notify
the PMS that a wake up call has been cancelled.
Wake Up Execution Result -- This message is sent by the NEAX to report the
results of the wake up call.
•
•
Wake Up Setting(PMS) -- This message is sent by the PMS to set a wake up call.
Wake Up Cancellation (PMS) -- This message is sent by the PMS to cancel a
wake up call.
•
•
•
•
•
Group Announcement Setting (NEAX) -- This message is sent by the NEAX to
notify the PMS that a group announcement has been set.
Group Announcement Cancellation (NEAX) -- This message is sent by the
NEAX to notify the PMS that a group announcement has been cancelled.
Group Announcement Execution Result -- This message is sent by the NEAX
to report the results of a group announcement.
Group Announcement Setting (PMS) -- This message is sent by the PMS to set
a group announcement.
Group Announcement Cancellation (PMS) -- This message is sent by the PMS
to cancel a group announcement.
Room Move/Swap/Copy (Model 60)
These messages are used to transfer room information. All of these messages are
used exclusively for Model 60. The messages are:
•
Room Move -- This takes the data for one room and moves it to another room.
This will leave the second extension’s maid status unchanged, cancels Room
Cut-Off and sets all other data to that of the first extension. The first extension’s
maid status is set to ‘1’, Room Cut-Off is set, Do Not Disturb and Message
Waiting is reset, Wake Up is cancelled, Language is set to “Undefined” and
Guest Name and Group Number are cleared.
•
•
Room Swap -- This takes the data for one room and moves it to another room,
while taking the other room’s data and moving it to the first room.
Room Copy -- This exactly copies the data for one room to another room
without changing the data for the first room. The PMS should take care to be
consistent in the manner in which this message is used. If the PMS sends a
Room Copy message after check in, it should send a Room Copy message after
check out.
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Message Descriptions
Property Management System - Communication Interface
Room Data Change
These messages are used to change the room information while a guest is still
checked in. Messages designated “Model 60” are only used by the Model 60
version; “Model 90” are only used by the Model 90 version. Messages with neither
designation may be used by either version. The messages are as follows:
•
•
•
•
Room Data Change 60 -- This is used to change room data after check in. This
message is sent by the PMS. (Model 60)
Group Formation -- This is used when adding a guest to a group or changing a
guest’s group after check in. This message is sent by the PMS.
Group Cancellation -- This is used to remove a guest from a group after check
in. This message is sent by the PMS.
Reservation Setting -- This is used to set reservation for a guest room. The
reservation information is cleared by check in processing or when the room
status becomes “Vacant” or “Out of Order”. (Model 60)
•
•
Reservation Cancellation -- This cancels guest room reservation. (Model 60)
Guest Name Change -- This is used to change the guest name after check in.
This message is sent by the PMS. (Model 60)
•
•
Room Data Change 90 -- This is used to change room data after check in. This
message is sent by the PMS. (Model 90)
Room Status Change -- This is used to change the room status and/or the
cleaning status of the room after check in. This message is sent by the PMS.
(Model 90)
•
Room Key Status Change -- This is used to change the room key status after
check in. This message is sent by the PMS. (Model 90)
Extension Report
These messages are used by the NEAX to report to the PMS when an extension has
been removed or a new extension has been added. Both the Model 60 and the
Model 90 version use these messages.
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Property Management System - Communication Interface
Message Descriptions
Room Recovery (Model 60)
These messages are used by the PMS to update the database in the Model 60
version. These messages will usually only be sent if requested by the NEAX using
the Nop Test Recover Answer message. However, the PMS may, if necessary,
initiate a recovery with a direct request from the NEAX.
Before any recovery messages can be sent, the PMS must first send a Recovery
Start Report message. After all information about rooms has been sent by recovery
messages, a Recovery End Report message must be sent. Both of these messages
are defined in the Data Link Maintenance section.
The recovery messages are grouped into three sets of four messages. Within each
set of four messages, the format of the messages is identical, except for the
Function Codes, which specify the message. Each set of messages contains more
fields (and can therefore convey more information) than the preceding set.
Each set of four messages is composed of two pairs of messages. The PMS must
use the same set of recovery messages during the recovery period. The first pair of
messages is used when the PMS, in normal operation (i.e. not error recovery),
needs to update the information on a given extension. The second pair of messages
is used during recovery. This pair will only be used in response to the NEAX
sending a Nop Test Recover Answer or Recovery Request message.
The first message (of either pair) is used by the PMS as an update/ request for
information on an extension. If a field contains a valid entry, the NEAX database
is updated; if the field is entirely filled with NULL (00H) characters, it is a request
for the NEAX to send the value from the NEAX database. The second message is
the response from the NEAX to the PMS.
•
•
•
Room Image Set 1 -- Contains the following fields: Extension, Vacancy, MWL
and Restriction Level.
Room Image Set 2 -- In addition to the above fields, the following are added:
Room Stay, Reserve, Language, Cleaning Status and Wake Up.
Room Image Set 3 -- In addition to the above fields, Group Number and Group
Announcement are added.
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Message Descriptions
Property Management System - Communication Interface
Room Recovery (Model 90)
These messages are used by the PMS to update the database in the Model 90
version after a failure recovery. These messages will usually only be sent if
requested by the NEAX using the Nop Test Recover Answer message. However,
the PMS may, if necessary, initiate a recovery with a direct request from the
NEAX.
Before any recovery messages can be sent, the PMS must first send a Recovery
Start Report message. After all information about rooms has been sent by recovery
messages, a Recovery End Report message must be sent. Both of these messages
are defined in the Data Link Maintenance section.
•
•
•
Room Data Report -- Once Recovery has been requested by the NEAX, the
PMS uses this message to report the data for each room.
Guest Room Secretary Telephone -- This message is used to recover data for a
secretary telephone.
Connecting Room -- If any rooms are connecting, this message is used to
establish the relationship.
•
•
Message Status Report -- This reports the status of the Message Waiting Lamp.
Wake Up -- Any wake up data is reported by this message.
Direct Data Entry (Model 90)
These messages are used to send numeric information from the NEAX to the PMS.
An employee provides this information by entering an access code at a guest room
telephone. Then the NEAX captures all numeric input following the access code
and sends the digits to the PMS.
The NEAX expects to receive a response to this message within 30 seconds. If no
response is sent, or a Negative Answer is received, a reorder tone will be heard. If
a Positive Answer is received, the NEAX will recognize that the information has
been entered successfully and the service set tone will be heard.
•
Direct Data Entry -- This message is sent by the NEAX and contains the
numeric information entered at the guest room telephone.
•
Direct Data Entry Negative Answer -- This message is sent by the PMS to notify
the NEAX that the numeric data sent from the specified guest room telephone
has been rejected.
•
Direct Data Entry Positive Answer -- This message is sent by the PMS to notify
the NEAX that the numeric data sent from the specified guest room telephone
has been accepted.
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Property Management System - Communication Interface
Message Descriptions
Extension Connection
These messages are used to associate extensions. This association will be either in
the form of a Boss/Secretary or of a Master/Secondary. In either case, both of the
rooms to be connected must be checked in. There may only be one Secretary for
each Boss, but a Secretary may be assigned to multiple Bosses. A Master and
Secondary may only be assigned on a one to one basis. The effect of the Boss/
Secretary association is that whenever the Boss extension is called, only the
Secretary extension will ring. In the case of Master/Secondary, whenever the
Master extension is called, both the Master extension and the Secondary extension
will ring. All of these messages are used exclusively for Model 90.
•
Guest Room Secretary Telephone (PMS) -- This message is sent by the PMS to
set or cancel the guest room telephone.
•
Guest Room Secretary Telephone (NEAX) -- This message is sent by the
NEAX to notify the PMS that a guest room secretary telephone has been set or
cancelled.
•
•
Connecting Room Set -- This message is sent by the PMS to connect a main
room with a sub room. This message should only be sent after both rooms have
been checked in.
Connecting Room Cancel -- This message is sent by the PMS to cancel a room
connection.
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Message Descriptions
Property Management System - Communication Interface
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Property Management System - Communication Interface
Message Formats
Chapter 4 Message Formats
All messages sent between the NEAX and the PMS must have header and trailing
sections as defined in the following format:
0
1
2
3
4
6
8
9
02H ‘1’ ‘!’ ‘L’
**
**
**
...
03H xx
STX SA UA
EI
FTC
MSC
FC
Message
ETX BCC
Message Count Range
Block Check Code Range
** Options defined below
Figure 4-1 Base Message Format
The message format breaks down as follows:
•
•
•
•
•
STX -- Start of text block. (One byte - 02H.)
SA -- System Address. (One byte - ‘1’ [31H].)
UA -- I/O Unit Address. (One byte - ‘!’ [21H].)
EI -- Entry Index. (One byte - ‘L’ [4CH].)
FTC -- Feature Code. Used in conjunction with the Function Code to uniquely
•
•
MSC -- Message Count. This is the number of bytes from the FTC character up
to the character before the ETX. (Two bytes.)
FC -- Function Code. This entry is dependent on the FTC entry. A list of values
•
•
ETX -- End of text block. (One byte - 03H.)
BCC -- Block Check Code. This is computed by an exclusive OR of the
message from the SA to the ETX (inclusive). Detection of an STX starts the
computation (but the STX is not included). Detection of an ETX stops the
computation (and the ETX is included). (One byte.)
Note 1: Unless otherwise noted, if the data to be stored in a message field has fewer char-
acters than the size of the field, all data must be left justified and the remaining
characters must be filled with space (20H) characters.
Note 2: In the message diagrams, the STX, SA, UA, EI, FTC, MSC, FC and ETX fields
will show the actual entries needed. The remaining fields will have the name of
the field in the box and the length of the field below. For all fields, the beginning
byte number is listed on the top of the field.
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Message Formats
Property Management System - Communication Interface
Note 3: In the case of messages that are almost identical, the FC will be marked with
“**”. Also, differing FTC values will be marked with “*”. The final message is
then constructed by simply inserting the desired FC value (and, if necessary, the
desired FTC value).
All messages in this section have been previously defined in NEAX2400 IMS Hotel
System PMS Interface Specification (except for one Maid Status message, which is
so noted). The versions supported are Model 60 and Model 90; Model 120
messages are not supported. Any message that is intended to work with only one
version is so designated; any message that is intended to work with both has no
special designation.
The Feature Codes used are as follows:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
70 -- Data Link Maintenance
11, 12, 51, 52 -- Maid Status
13, 53 -- Message Waiting Lamp Control
15 -- Restriction Control
16 -- Check-In/Out (Model 60)
56 -- Check-In/Out (Model 90)
19 -- Wake Up/Group Announcement
20 -- Room Move/Swap/Copy (Model 60)
21, 61 -- Room Data Change
17 -- Extension Report
17 -- Room Recovery (Model 60)
57 -- Room Recovery (Model 90)
59 -- Direct Data Entry (Model 90)
62 -- Extension Connection
Data Link Maintenance
These messages are used by the NEAX and the PMS to maintain the data link
between them. The messages are as follows:
•
•
•
•
•
•
•
•
70-0 -- Nop Test Normal Answer (Sent by NEAX)
70-2 -- Nop Test Recover Answer (Sent by NEAX)
70-3 -- Recovery Start Report (Sent by PMS)
70-4 -- Recovery End Report (Sent by PMS)
70-5 -- Data Link Release Request (Sent by PMS and NEAX)
70-6 -- Data Link Release Confirmation. (Sent by PMS and NEAX)
70-8 -- Extension Number Request (Sent by PMS)
70-F -- Nop Test (Sent by PMS)
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Property Management System - Communication Interface
Message Formats
The format of all Data Link Maintenance messages are exactly as follows:
11 12
0
1
2
3
4
6
8
9
02H ‘1’ ‘!’ ‘L’ ‘7’ ‘0’ ‘0’ ‘7’ ** Blank
03H xx
STX SA UA
EI
FTC
MSC
FC
2
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-2 Data Link Maintenance Message Format
The message format breaks down as follows:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
•
•
•
•
70-0 -- Nop Test Normal Answer
70-2 -- Nop Test Recover Answer
70-3 -- Recovery Start Report
70-4 -- Recovery End Report
70-5 -- Data Link Release Request
70-6 -- Data Link Release Confirmation
70-8 -- Extension Number Request
70-F -- Nop Test
•
Blank -- Field consists of two space (20H) characters.
Maid Status
This message group uses multiple Feature Codes. The code pairs are as follows
(first number is the Feature Code, second number is the Function Code):
•
•
•
•
•
•
•
•
•
•
•
•
•
11-1 -- Cleaning Start (Guest)
11-2 -- Cleaning End (Guest)
11-3 -- Inspection End (Guest)
11-4 -- Out of Order (Guest)
12-1 -- Cleaning Start (Administration)
12-2 -- Cleaning End (Administration)
12-3 -- Inspection End (Administration)
51-1 -- Guest Room 1 (Model 90)
51-2 -- Guest Room 2 (Model 90)
51-3 -- Guest Room 3 (Model 90)
51-4 -- Guest Room 4 (Model 90)
51-5 -- Guest Room 5 (Model 90)
51-6 -- Guest Room 6 (Model 90)
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Message Formats
Property Management System - Communication Interface
•
51-7 -- Guest Room 7 (Model 90)
Note: This message was not previously defined in NEAX2400 IMS Hotel System PMS
Interface Specification.
•
•
•
•
•
•
51-8 -- Negative Answer (Model 90)
51-9 -- Positive Answer (Model 90)
52-1 -- Administration 1 (Model 90)
52-2 -- Administration 2 (Model 90)
52-3 -- Administration 3 (Model 90)
52-4 -- Administration 4 (Model 90)
All messages designated “Model 90” are used only by the Model 90 version. The
other messages are used by either the Model 60 or the Model 90 version.
Cleaning
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘1’
*
‘1’ ‘7’ ** Extension Maid
03H xx
STX SA UA
EI
FTC
MSC
FC
6
6
ETX BCC
* Multiple Feature Codes use this message. See below.
** Multiple Function Codes use this message. See below.
Figure 4-3 Cleaning (General)
Message fields are:
•
•
FTC -- Feature Codes that use this message format are: 11 and 12.
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
•
•
•
11-1 -- Cleaning Start (Guest)
11-2 -- Cleaning End (Guest)
11-3 -- Inspection End (Guest)
11-4 -- Out of Order (Guest)
12-1 -- Cleaning Start (Administration)
12-2 -- Cleaning End (Administration)
12-3 -- Inspection End (Administration)
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Maid -- Identification number of the maid. If the maid identification number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Guest Room
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘1’ ‘2’ ‘3’ ** Extension Maid
STX SA UA
EI
21
FTC
MSC
28
FC
6
6
27
LEN
03H xx
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-4 Guest Room (General)
Message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
•
•
•
51-1 -- Guest Room 1 (Model 90)
51-2 -- Guest Room 2 (Model 90)
51-3 -- Guest Room 3 (Model 90)
51-4 -- Guest Room 4 (Model 90)
51-5 -- Guest Room 5 (Model 90)
51-6 -- Guest Room 6 (Model 90)
51-7 -- Guest Room 7 (Model 90)
Note: This message was not previously defined in NEAX2400 IMS Hotel System PMS
Interface Specification.
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Maid -- Identification number of the maid. If the maid identification number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
•
LEN -- Line Equipment Number.
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Message Formats
Property Management System - Communication Interface
Room Answer
0
1
2
3
4
6
8
9
15
21
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘1’ ‘2’ ‘0’ ** Extension LEN
Request
STX SA UA
EI
22
FTC
MSC
FC
25
6
6
1
23
24
Room
Status
Cleaning
Status
03H xx
1
1
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-5 Room Answer (General)
Message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FN)
•
•
51-8 -- Negative Answer (Model 90)
51-9 -- Positive Answer (Model 90)
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
LEN -- Line Equipment Number.
Request -- Room Status Change Request. The possible values are:
•
•
0 -- Room Status is not to be changed.
1 -- Room Status is to be changed.
•
•
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Vacant (Ready to sell)
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
Out (Checked Out)
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
0
1
1
1
1
2
2
0
0
0
0
3
0
1
2
3
0
1
0
1
2
4
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Message Formats
Administration
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘2’ ‘2’ ‘3’ ** Extension Maid
STX SA UA
EI
21
FTC
MSC
28
FC
6
6
27
LEN
03H xx
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-6 Administration (General)
Message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
52-1 -- Administration 1 (Model 90)
52-2 -- Administration 2 (Model 90)
52-3 -- Administration 3 (Model 90)
52-4 -- Administration 4 (Model 90)
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Maid -- Identification number of the maid. If the maid identification number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
•
LEN -- Line Equipment Number.
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Message Formats
Property Management System - Communication Interface
Message Waiting Lamp Control
These messages are used to control the message waiting lamps on all of the phones.
Messages sent by the PMS are commands to turn a message waiting lamp on or off.
Messages sent by the NEAX are notification that a message waiting lamp has been
turned on or off. This message group uses multiple Feature Codes. The code pairs
are as follows (first number is the Feature Code, second number is the Function
Code):
•
•
•
•
•
•
•
13-1 -- MW Lamp On (Sent by PMS)
13-2 -- MW Lamp Off (Sent by PMS)
13-3 -- MW Lamp On (Sent by NEAX)
13-4 -- MW Lamp Off (Sent by NEAX)
53-1 -- MW Lamp Status (Model 90)
53-2 -- MW Lamp On - FDT (Sent by NEAX) (Model 90)
53-3 -- MW Lamp Off - FDT (Sent by NEAX) (Model 90)
All messages designated “Model 90” are used only by the Model 90 version. The
other messages are used by either the Model 60 or the Model 90 version. All
messages apply to text message status only.
MWL Control
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’
*
‘3’ ‘1’ ‘1’ ** Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
* Multiple Feature Codes use this message. See below.
** Multiple Function Codes use this message. See below.
Figure 4-7 MWL Control (General)
Message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
•
•
13-1 -- MWL On (Sent by PMS)
13-2 -- MWL Off (Sent by PMS)
13-3 -- MWL On (Sent by NEAX)
13-4 -- MWL Off (Sent by NEAX)
53-2 -- MWL On - FDT (Sent by NEAX) (Model 90)
53-3 -- MWL Off - FDT (Sent by NEAX) (Model 90)
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
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Message Formats
MWL Status
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘3’ ‘1’ ‘5’ ‘1’ Extension Status
STX SA UA
EI
16
FTC
17
MSC
19
FC
20
6
1
Option
VMC
03H xx
ETX BCC
1
2
Figure 4-8 MWL Status
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Status -- Message Waiting Lamp status. The status values are:
•
•
•
•
0 -- No messages waiting.
1 -- Message waiting set by the NEAX.
4 -- Message waiting set by the PMS.
5 -- Message waiting set by both the PMS and NEAX.
•
•
Option -- Message Waiting Lamp status option. This field must always contain
zero (‘0’).
VMC -- This is reserved for future use. Should be filled with two space (20H)
characters.
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Message Formats
Property Management System - Communication Interface
Restriction Control
There are two messages. They are identical, except that message 15-1 is sent from
the PMS to the NEAX, and message 15-2 is sent by the NEAX to the PMS. These
messages simply communicate a new restriction code for an extension. These
messages are used by both the Model 60 and the Model 90 version.
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘5’ ‘1’ ‘4’ ** Extension Code
STX SA UA
EI
16
FTC
18
MSC
FC
6
1
19
Blank 03H xx
ETX BCC
2
** Multiple Function Codes use this message. See below.
Figure 4-9 Restriction Control
Message fields are:
•
FC-- There are two functions: (FTC-FC)
•
•
15-1 -- Originated from the PMS.
15-2 -- Originated from the NEAX.
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Code -- Restriction code for this extension. The possible codes are:
•
•
•
•
0 -- Do Not Disturb and Room Cut-Off are cancelled.
1 -- Room Cut-Off is set, Do Not Disturb is cancelled.
5 -- Do Not Disturb is set, Room Cut-Off is cancelled.
6 -- Do Not Disturb and Room Cut-Off are set.
•
Blank -- Field contains two space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Check In/Check Out (Model 60)
These messages do not represent unique features as such, but are a convenient tool
for activating a sequence of functions commonly performed when a guest checks
in or out of a room. These messages are exclusively used by the Model 60 with the
sole exception of Check Out Outgoing Call Report (16-C) which is also used by the
Model 90 version.
The Feature Codes are as follows:
•
•
•
•
•
•
•
•
16-1 -- Check In 1
16-2 -- Check Out
16-5 -- Check Out Message Waiting Lamp Off Report
16-6 -- Check Out Message Waiting Lamp On Report
16-A -- Check In 2
16-B -- Check In 3
16-C -- Check Out Outgoing Call Report
16-D -- Check Out Message Waiting Report
Check In 1
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘1’ ‘1’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-10 Check In 1
The only message field is the extension number who is being checked in. If the
extension number is less than six digits, left justify the number and fill the
remaining bytes with space (20H) characters. The Room Status is set to “Stay” and
Room Cut-Off is cancelled.
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Message Formats
Property Management System - Communication Interface
Check Out
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘1’ ‘2’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-11 Check Out
The only message field is the extension number who is being checked out. If the
extension number is less than six digits, left justify the number and fill the
remaining bytes with space (20H) characters. The Room Status is set to “Out” and
Room Cut-Off is set.
Check Out
Message Report
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘1’ ** Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-12 Check Out Message Waiting Lamp Report
Message fields are:
•
•
FC-- There are two functions: (FTC-FC)
•
•
16-5 -- Check Out Message Waiting Lamp Off Report
16-6 -- Check Out Message Waiting Lamp On Report
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Check In 2
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘3’ ‘A’ Extension Language
STX SA UA
EI
16
FTC
17
MSC
FC
6
1
18
Stay
03H xx
ETX BCC
1
Figure 4-13 Check In 2
This causes the Room Status to be set to Stay and cancels Room Cut-Off.
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
Stay -- Room stay. The possible values are listed below:
Stay
VIP
No
Out
1
2
3
4
No (Key is not in key rack.)
No (Key is not in key rack.)
Yes (Key is in key rack.)
Yes (Key is in key rack.)
Yes
No
Yes
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Message Formats
Property Management System - Communication Interface
Check In 3
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘3’ ‘4’ ‘B’ Extension Group ID
STX SA UA
EI
21
FTC
22
MSC
23
FC
6
6
38
39
Display
Name
Language Stay
03H xx
ETX BCC
1
1
15
Figure 4-14 Check In 3
This causes the Room Status to be set to Stay and cancels Room Cut-Off.
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Stay -- Room stay. The possible values are listed below:
Stay
VIP
No
Out
1
2
3
4
No (Key is not in key rack.)
No (Key is not in key rack.)
Yes (Key is in key rack.)
Yes (Key is in key rack.)
Yes
No
Yes
Display Name -- The display name of the guest. The name must be left justified,
and any remaining space must be filled with space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Check Out
Outgoing Call
Report
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘1’ ‘C’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-15 Check Out Outgoing Call Report
The only message field is the extension number who is being checked out. If
the extension number is less than six digits, left justify the number and fill
the remaining bytes with space (20H) characters.
Check Out
Message Waiting
Report
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘6’ ‘1’ ‘3’ ‘D’ Extension Status
STX SA UA
EI
16
FTC
17
MSC
FC
6
1
18
Blank 03H xx
ETX BCC
Figure 4-16 Check Out
Message fields are:
1
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Status -- Message Waiting Lamp status. The status values are:
•
•
•
•
0 -- No messages waiting.
1 -- Message waiting set by the NEAX.
4 -- Message waiting set by the PMS.
5 -- Message waiting set by both the PMS and NEAX.
•
Blank -- Field contains one space (20H) character.
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Message Formats
Property Management System - Communication Interface
Check In/Check Out (Model 90)
The messages in this group are used exclusively by the Model 90 version. In
addition to the following messages, the Check Out Outgoing Call Report message
(16-C) is also used by the Model 90 version. The Function Codes are as follows:
•
•
•
•
•
•
•
•
56-1 -- Check In
56-2 -- Check Out
56-4 -- Check In Cancellation
56-5 -- Check Out Cancellation
56-6 -- Room Change
56-7 -- Provisional Check In
56-8 -- Provisional Check Out
56-9 -- Check Out Message Waiting Report
Check In
0
1
2
3
4
6
8
9
15
21
Room
Status
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘4’ ‘6’ ‘1’ Extension Group ID
STX SA UA
EI
22
FTC
MSC
FC
6
6
1
23
24
25
26
Cleaning
Status
Display
Name
Key
VIP
Language
1
1
1
1
16
42
45
50
51
Data A
Data B 03H xx
3
5
ETX BCC
Figure 4-17 Check In
This cancels Room Cut-Off.
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
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Property Management System - Communication Interface
Message Formats
•
Cleaning Status-- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Stay (Occupied)
1
1
1
1
2
2
0
1
2
3
0
1
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
•
•
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
VIP -- VIP category:
•
•
0 -- Guest is not a VIP.
1 -- Guest is a VIP.
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Display Name -- The display name of the guest. The name must be left justified,
and any remaining space must be filled with space (20H) characters.
Data A & B-- Condition Data A and B. The contents of the option data are to be
assigned on an individual hotel basis.
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Message Formats
Property Management System - Communication Interface
Check Out
0
1
2
3
4
6
8
9
15
Room
Status
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘1’ ‘4’ ‘2’ Extension
STX SA UA
EI
16
FTC
17
MSC
18
FC
19
6
1
Cleaning
Status
Key
03H xx
ETX BCC
1
1
Figure 4-18 Check Out
When Cleaning Status is set to 0, 1, or 2, Room Cut Off is cancelled.
Message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Vacant (Ready to sell)
Out (Checked Out)
0
0
0
0
0
3
0
1
2
4
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
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Property Management System - Communication Interface
Message Formats
Check In
Cancellation
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘1’ ‘1’ ‘4’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-19 Check In Cancellation
The only message field is the extension number that was previously checked in. If
the extension number is less than six digits, left justify the number and fill the
remaining bytes with space (20H) characters. The room status is set to “Vacant”
(Room Status = ‘0’, Cleaning Status = ‘3’).
Check Out
Cancellation
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘2’ ‘0’ ‘5’ Extension Group
STX SA UA
EI
FTC
MSC
FC
6
6
21
22
23
24
25
Room
Status
Cleaning
Status
Key
03H xx
ETX BCC
1
1
1
Figure 4-20 Check Out Cancellation
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
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Message Formats
Property Management System - Communication Interface
•
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Stay (Occupied)
1
1
1
1
2
2
0
1
2
3
0
1
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
Room Change
0
1
2
3
4
6
8
9
15
16
Old
Room
Cleaning
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘2’ ‘3’ ‘6’
Extension Status 1 Status 1
STX SA UA
17
EI
FTC
MSC
FC
25
6
1
1
18
24
26
27
28
New
Room
Cleaning
Key
Key
03H xx
Extension Status 2 Status 2
ETX BCC
1
6
1
1
1
Figure 4-21 Room Change
Message fields are:
•
Old Extension -- Old extension number. If the extension number is less than six
digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
•
Room Status 1 -- Room status of the old room. This flag is used in conjunction
with the cleaning status flag to determine the status of the room.
Cleaning Status 1 -- Cleaning status of the old room. The possible combinations
with room status are listed below:
Room Clean
Status of the Room
Vacant (Ready to sell)
Out (Checked Out)
0
0
0
0
0
3
0
1
2
4
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
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Property Management System - Communication Interface
Message Formats
•
•
Key -- Old room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
New Extension -- New extension number. If the extension number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
•
Room Status 2 -- Room status of the new room. This flag is used in conjunction
with the cleaning status flag to determine the status of the room.
Cleaning Status 2 -- Cleaning status of the new room. The possible
combinations with room status are listed below:
Room Clean
Status of the Room
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
1
1
1
1
0
1
2
3
•
Key -- New room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
Provisional Check
In
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘1’ ‘1’ ‘7’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-22 Provisional Check In
The only message field is the extension number that has been provisionally
checked in. If the extension number is less than six digits, left justify the number
and fill the remaining bytes with space (20H) characters. The room status is set to
“Stay” (Room Status = ‘1’, Cleaning Status = ‘0’) and Room Cut-Off is cancelled.
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Message Formats
Property Management System - Communication Interface
Provisional Check
Out
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘1’ ‘1’ ‘8’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-23 Provisional Check out
The only message field is the extension number that has been provisionally
checked out. If the extension number is less than six digits, left justify the number
and fill the remaining bytes with space (20H) characters. When maid status is not
performed, room status is set to “Vacant” (Room Status = ‘0’, Cleaning Status =
‘3’); if maid status is performed, room status is set to “Out” (Room Status = ‘0’,
Cleaning Status = ‘0’).
Check Out
Message Waiting
Report
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘6’ ‘1’ ‘5’ ‘9’ Extension Status
STX SA UA
EI
16
FTC
17
MSC
19
FC
20
6
1
Option
VMC
03H xx
1
2
ETX BCC
Figure 4-24 Check Out Message Waiting Report
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Status -- Message Waiting Lamp status. The status values are:
•
•
•
•
0 -- No text messages waiting.
1 -- Message waiting set by the NEAX.
4 -- Message waiting set by the PMS.
5 -- Message waiting set by the PMS and the NEAX.
•
•
Option -- Message Waiting status option. This field must always contain zero
(‘0’).
VMC -- This is reserved for future use. Should be filled with two space (20H)
characters.
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Property Management System - Communication Interface
Message Formats
Wake Up/Group Announcement
The Function Codes are as follows:
•
•
•
•
•
•
•
•
•
•
19-1 -- Wake Up Setting (Sent by NEAX)
19-2 -- Wake Up Cancellation (Sent by NEAX)
19-3 -- Wake Up Execution Result
19-4 -- Wake Up Setting (Sent by PMS)
19-5 -- Wake Up Cancellation (Sent by PMS)
19-6 -- Group Announcement Setting (Sent by NEAX)
19-7 -- Group Announcement Cancellation (Sent by NEAX)
19-8 -- Group Announcement Execution Result
19-9 -- Group Announcement Setting (Sent by PMS)
19-A -- Group Announcement Cancellation (Sent by PMS)
These messages are used by both the Model 60 and the Model 90 versions.
Wake Up Setting
(NEAX)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘1’ Extension Time
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-25 Wake Up Setting (NEAX)
Message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a wake up call is set. Format used is HHMM using
military time.
Source -- Code for the source of the wake up setting. Possible values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Message Formats
Property Management System - Communication Interface
Wake Up
Cancellation
(NEAX)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘2’ Extension Blank
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-26 Wake Up Cancellation (NEAX)
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
Blank -- Field contains four space (20H) characters.
Source -- Code for the source of the wake up setting. Possible values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Property Management System - Communication Interface
Message Formats
Wake Up
Execution Result
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘3’ Extension Time
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Result
03H xx
1
ETX BCC
Figure 4-27 Wake Up Execution Result
Message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a wake up was set. Format used is HHMM using
military time.
Result -- Code for the result of the wake up call. Possible values are:
•
•
•
•
•
1 -- Answer.
2 -- Busy.
3 -- No answer.
4 -- Block.
5 -- Call Termination to Attendant Console.
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Message Formats
Property Management System - Communication Interface
Wake Up Setting
(PMS)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘4’ Extension Time
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-28 Wake Up Setting (PMS)
Message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a wake up call is set. Format used is HHMM using
military time.
Source -- Code for the source of the wake up setting. Possible values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Property Management System - Communication Interface
Message Formats
Wake Up
Cancellation (PMS)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘5’ Extension Blank
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-29 Wake Up Cancellation (PMS)
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
Blank -- Field contains four space (20H) characters.
Source -- Code for the source of the wake up setting. Possible values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Message Formats
Property Management System - Communication Interface
Group
Announcement
Setting (NEAX)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘7’ ‘6’ Group ID Time
STX SA UA
EI
19
FTC
20
MSC
21
FC
22
6
4
Source
Type
03H xx
1
1
ETX BCC
Figure 4-30 Group Announcement Setting (NEAX)
Message fields are:
•
•
•
Group ID -- Group number to set. If the group number is less than six digits, left
justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a group announcement call is set. Format used is
HHMM using military time.
Source -- Code for the source of the group announcement setting. Possible
values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
•
Type -- Code for the type of announcement. The values for the code are
determined by the site, and therefore cannot be listed here.
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Property Management System - Communication Interface
Message Formats
Group
Announcement
Cancellation
(NEAX)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘7’ Group ID Blank
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-31 Group Announcement Cancellation (NEAX)
Message fields are:
•
Group ID -- Group number to cancel. If the group number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
Blank -- Field contains four space (20H) characters.
Source -- Code for the source of the group announcement setting. Possible
values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Message Formats
Property Management System - Communication Interface
Group
Announcement
Execution Result
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘2’ ‘3’ ‘8’ Extension Group ID
STX SA UA
EI
21
FTC
25
MSC
26
FC
6
6
27
28
Time
Result
Type
03H xx
ETX BCC
4
1
1
Figure 4-32 Group Announcement Execution Result
Message fields are:
•
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Group ID -- Group number to set. If the group number is less than six digits, left
justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a group announcement call was set. Format used is
HHMM using military time.
Result -- Code for the result of the group announcement call. Possible values
are:
•
•
•
•
•
1 -- Answer.
2 -- Busy.
3 -- No answer.
4 -- Block.
5 -- Call Termination to Attendant Console.
•
Type -- Code for the type of announcement. The values represented by the codes
are determined by the site, and therefore cannot be listed here.
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Property Management System - Communication Interface
Message Formats
Group
Announcement
Setting (PMS)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘7’ ‘9’ Group ID Time
STX SA UA
EI
19
FTC
20
MSC
21
FC
22
6
4
Source
Type
03H xx
1
1
ETX BCC
Figure 4-33 Group Announcement Setting (PMS)
Message fields are:
•
•
•
Group ID -- Group number to set. If the group number is less than six digits, left
justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a group announcement call is set. Format used is
HHMM using military time.
Source -- Code for the source of the group announcement setting. Possible
values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
•
Type -- Code for the type of announcement. The values for the code are
determined by the site, and therefore cannot be listed here.
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Message Formats
Property Management System - Communication Interface
Group
Announcement
Cancellation (PMS)
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘9’ ‘1’ ‘6’ ‘A’ Group ID Blank
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Source 03H xx
1
ETX BCC
Figure 4-34 Group Announcement Cancellation (PMS)
Message fields are:
•
Group ID -- Group number to cancel. If the group number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
Blank -- Field contains four space (20H) characters.
Source -- Code for the source of the group announcement setting. Possible
values are:
•
•
•
•
1 -- Guest Extension.
2 -- Attendant.
3 -- Administration Extension.
4 -- Property Management System.
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Property Management System - Communication Interface
Message Formats
Room Move/Swap/Copy (Model 60)
This message group is used exclusively by the Model 60 version. The Function
Codes are:
•
•
•
20-1 -- Room Move
20-2 -- Room Swap
20-5 -- Room Copy
Room Move leaves the second extension’s maid status unchanged, cancels the
second extension’s Room Cut-Off and sets all other data to that of the first
extension. The first extension’s maid status is set to ‘1’, Room Cut-Off is set, Do
Not Disturb and Message Waiting is reset, Wake Up is cancelled, Language is set
to ‘0’ and Guest Name and Group Number are cleared.
Room Swap completely exchanges the data between the first and second
extensions.
Room Copy completely copies the data from the first extension to the second
extension. The data for the first extension is unchanged.
0
1
2
3
4
6
8
9
15
21
22
First
Second
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘0’ ‘1’ ‘7’ **
03H xx
Extension Extension
STX SA UA
EI
FTC
MSC
FC
6
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-35 Room Move/Swap/Copy
Message fields are:
•
FC-- There are three functions: (FTC-FC)
•
•
•
20-1 -- Room Move
20-2 -- Room Swap
20-5 -- Room Copy
•
•
First Extension -- This is the source extension number. If the extension number
is less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
Second Extension -- This is the destination extension number. If the extension
number is less than six digits, left justify the number and fill the remaining bytes
with space (20H) characters.
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Message Formats
Property Management System - Communication Interface
Room Data Change
This message group uses multiple Feature Codes. The code pairs are as follows
(first number is the Feature Code, second number is the Function Code):
•
•
•
•
•
•
•
•
•
21-1 -- Room Data Change 60 (Model 60)
21-2 -- Group Formation
21-3 -- Group Cancellation
21-4 -- Reservation Setting
21-5 -- Reservation Cancellation
21-6 -- Guest Name Change (Model 60)
61-1 -- Room Data Change 90 (Model 90)
61-3 -- Room Status Change (Model 90)
61-4 -- Room Key Status Change (Model 90)
All messages designated “Model 60” are used only by the Model 60 version; all
messages designated “Model 90” are used only by the Model 90 version. The other
messages are used by either the Model 60 or the Model 90 version.
Room Data
Change 60
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘1’ ‘3’ ‘1’ Extension Language
STX SA UA
EI
16
FTC
17
MSC
FC
6
1
18
Stay
03H xx
1
ETX BCC
Figure 4-36 Room Data Change 60
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Property Management System - Communication Interface
Message Formats
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
Stay -- Room stay. The possible values are listed below:
Stay
VIP
No
Out
1
2
3
4
No (Key is not in key rack.)
No (Key is not in key rack.)
Yes (Key is in key rack.)
Yes (Key is in key rack.)
Yes
No
Yes
Group Formation
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘1’ ‘7’ ‘2’ Extension Group ID 03H xx
STX SA UA
EI
FTC
Figure 4-37 Group Formation
Message fields are:
MSC
FC
6
6
ETX BCC
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number to join. If the group number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
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Message Formats
Property Management System - Communication Interface
Group
Cancellation
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘1’ ‘7’ ‘3’ Extension Zero
03H xx
STX SA UA
EI
FTC
Figure 4-38 Group Cancellation
Message fields are:
MSC
FC
6
6
ETX BCC
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Zero -- Six zero (‘0’) characters.
Reservation
Setting
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘1’ ‘1’ ‘4’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-39 Reservation Setting
The only message field is the extension number which is being reserved. If the
extension number is less than six digits, left justify the number and fill the
remaining bytes with space (20H) characters.
Reservation
Cancellation
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘1’ ‘1’ ‘5’ Extension 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-40 Reservation Cancellation
The only message field is the extension number which is having reservation
cancelled. If the extension number is less than six digits, left justify the number and
fill the remaining bytes with space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Guest Name
Change
0
1
2
3
4
6
8
9
15
30
31
Display
Name
02H ‘1’ ‘!’ ‘L’ ‘2’ ‘1’ ‘2’ ‘6’ ‘6’ Extension
03H xx
STX SA UA
EI
FTC
Figure 4-41 Guest Name Change
Message fields are:
MSC
FC
6
15
ETX BCC
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Display Name -- The display name of the guest. The name must be left justified,
and any remaining space must be filled with space (20H) characters.
Room Data
Change 90
0
1
2
3
4
6
8
9
15
21
Room
Status
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘1’ ‘4’ ‘6’ ‘1’ Extension Group ID
STX SA UA
EI
22
FTC
MSC
FC
6
6
1
23
24
25
26
Cleaning
Status
Display
Name
Key
VIP
Language
1
1
1
1
16
42
45
50
51
Data A
Data B 03H xx
3
5
ETX BCC
Figure 4-42 Room Data Change 90
This message is to be used only if the extension has been checked in.
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
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Message Formats
Property Management System - Communication Interface
•
•
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
1
1
1
1
2
2
0
1
2
3
0
1
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
•
•
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
VIP -- VIP category:
•
•
0 -- Guest is not a VIP.
1 -- Guest is a VIP.
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Display Name -- The display name of the guest. The name must be left justified,
and any remaining space must be filled with space (20H) characters.
Data A & B-- Condition Data A and B. The contents of the option data are to be
assigned on an individual hotel basis.
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Property Management System - Communication Interface
Message Formats
Room Status
Change
0
1
2
3
4
6
8
9
15
Room
Status
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘1’ ‘1’ ‘3’ ‘3’ Extension
STX SA UA
EI
16
FTC
17
MSC
FC
6
1
18
Cleaning
Status
03H xx
1
ETX BCC
Figure 4-43 Room Status Change
If Room Status is set to ‘0’ and Cleaning Status is set to either ‘3’ or ‘4’, the room
data is cleared.
If Room Status is set to ‘0’ and the previous Room Status had been ‘1’ or ‘2’, Room
Cut-Off is set and the Group registration is cancelled as in the case of a Check Out.
Message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Vacant (Ready to sell)
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
Out (Checked Out)
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
0
1
1
1
1
2
2
0
0
0
0
3
0
1
2
3
0
1
0
1
2
4
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Message Formats
Property Management System - Communication Interface
Room Key Status
Change
0
1
2
3
4
6
8
9
15
16
17
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘1’ ‘1’ ‘2’ ‘4’ Extension Key
03H xx
STX SA UA
EI
Figure 4-44 Room Key Status Change
Message fields are:
FTC
MSC
FC
6
1
ETX BCC
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
Extension Report
This message is used by the NEAX to notify the PMS of the addition of an
extension to the system or a deletion of an extension from the system. Both the
Model 60 and the Model 90 version use these messages. The two messages used
are:
•
•
17-E -- Extension Delete Report
17-F -- Extension Assignment Report
Extension Delete
Report
0
1
2
3
4
6
8
9
15
17
18
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘7’ ‘1’ ‘3’ ‘E’ Extension Blank
03H xx
STX SA UA
EI
Figure 4-45 Extension Delete Report
Message fields are:
FTC
MSC
FC
6
2
ETX BCC
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Blank -- Field contains two space (20H) characters.
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Property Management System - Communication Interface
Message Formats
Extension
Assignment
Report
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘7’ ‘1’ ‘3’ ‘F’ Extension
Def
STX SA UA
EI
16
FTC
17
MSC
FC
6
1
18
Class
03H xx
1
ETX BCC
Figure 4-46 Extension Assignment Report
Message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Def -- Defines the extension to be either an administration extension or a guest
extension. Codes are:
•
•
0 -- Administration
1 -- Guest
•
Class -- The room class designated at the time of extension assignment.
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Message Formats
Property Management System - Communication Interface
Room Recovery (Model 60)
These messages are used by the PMS to update the database in the Model 60
version of the NEAX. First a Recovery Start Report (70-3) is sent. Then, one or
more sets of Room Image messages are sent. Finally, a Recovery End Report (70-
4) is sent.
The messages are grouped into a set of four messages. Within each set of four
messages the format of the messages is identical, except for the Function Codes,
which specify the message. Each set of messages contain more fields (and can
therefore convey more information) than the preceding set.
Each set of four messages is itself a set of two pairs of messages. The first pair of
messages is used when the PMS, in normal operation (i.e. not error recovery),
needs to update the information on a given extension. The second pair of messages
is used during recovery. This pair will only be used in response to the NEAX
sending a Nop Test Recover Answer or Recovery Request message.
The first message (of either pair) is used by the PMS as an update/ request for
information on an extension. If a field contains a valid entry, the NEAX database
is updated; if the field is entirely filled with NULL (00H) characters, it is a request
for the NEAX to send the value from the NEAX database. The second message is
the response from the NEAX to the PMS.
•
•
•
•
•
•
•
•
•
•
•
•
17-1 -- Room Image Set 1 (Normal Request from PMS)
17-2 -- Room Image Set 1 (Normal Answer from NEAX)
17-3 -- Room Image Set 1 (Recovery Request from PMS)
17-4 -- Room Image Set 1 (Recovery Answer from NEAX)
17-5 -- Room Image Set 2 (Normal Request from PMS)
17-6 -- Room Image Set 2 (Normal Answer from NEAX)
17-7 -- Room Image Set 2 (Recovery Request from PMS)
17-8 -- Room Image Set 2 (Recovery Answer from NEAX)
17-9 -- Room Image Set 3 (Normal Request from PMS)
17-A -- Room Image Set 3 (Normal Answer from NEAX)
17-B -- Room Image Set 3 (Recovery Request from PMS)
17-C -- Room Image Set 3 (Recovery Answer from NEAX)
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Property Management System - Communication Interface
Message Formats
Room Image Set 1
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘7’ ‘2’ ‘8’ ** Extension Vacancy
STX SA UA
EI
16
FTC
17
MSC
18
FC
6
1
32
33
Status
Code
Blank
03H xx
1
1
14
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-47 Room Image Set 1
The message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
17-1 -- Room Image Set 1 (Normal Request from PMS)
17-2 -- Room Image Set 1 (Normal Answer from NEAX)
17-3 -- Room Image Set 1 (Recovery Request from PMS)
17-4 -- Room Image Set 1 (Recovery Answer from NEAX)
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Vacancy -- Vacancy/Occupancy flag. The possible values are:
•
•
0 -- Vacant.
1 -- Occupied.
•
•
Status - Message Waiting status. The possible values are:
•
•
0 -- Message Waiting Lamp is off.
1 -- Message Waiting Lamp is on.
Code -- Restriction code for this extension. The possible codes are:
•
•
•
•
0 -- Do Not Disturb and Room Cut-Off are cancelled.
1 -- Room Cut-Off is set, Do Not Disturb is cancelled.
5 -- Do Not Disturb is set, Room Cut-Off is cancelled.
6 -- Do Not Disturb and Room Cut-Off are set.
•
Blank -- Field contains 14 space (20H) characters.
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Message Formats
Property Management System - Communication Interface
Room Image Set 2
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘7’ ‘2’ ‘3’ ** Extension Vacancy Status
STX SA UA
17
EI
FTC
MSC
FC
20
6
1
1
18
19
21
Cleaning
Status
Code
Stay
Reserve Language
1
1
1
1
1
22
23
27
28
Wake Up Wake Up
03H xx
Result
Time
1
4
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-48 Room Image Set 2
The message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
17-5 -- Room Image Set 2 (Normal Request from PMS)
17-6 -- Room Image Set 2 (Normal Answer from NEAX)
17-7 -- Room Image Set 2 (Recovery Request from PMS)
17-8 -- Room Image Set 2 (Recovery Answer from NEAX)
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Vacancy -- Vacancy/Occupancy flag. The possible values are:
•
•
0 -- Vacant.
1 -- Occupied.
•
•
Status - Message Waiting status. The possible values are:
•
•
0 -- Message Waiting Lamp is off.
1 -- Message Waiting Lamp is on.
Code -- Restriction code for this extension. The possible codes are:
•
•
•
•
0 -- Do Not Disturb and Room Cut-Off are cancelled.
1 -- Room Cut-Off is set, Do Not Disturb is cancelled.
5 -- Do Not Disturb is set, Room Cut-Off is cancelled.
6 -- Do Not Disturb and Room Cut-Off are set.
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Property Management System - Communication Interface
Message Formats
•
Stay -- Room stay. The possible values are listed below:
Stay
VIP
No
Out
1
2
3
4
No (Key is not in key rack.)
No (Key is not in key rack.)
Yes (Key is in key rack.)
Yes (Key is in key rack.)
Yes
No
Yes
•
•
Reserve -- Reserve flag. Possible values are:
•
•
0 -- Room is not reserved
1 -- Room is reserved.
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Cleaning Status -- The possible values are:
•
•
•
1 -- Cleaning Started
2 -- Cleaning Ended
3 -- Cleaning Check Ended.
Wake Up Result -- This indicates the result of the wake up call. The possible
values are:
•
•
•
•
•
1 -- Answer
2 -- Busy
3 -- No Answer
4 -- Block
5 -- Call Termination to Attendant Console
•
Wake Up Time -- The time for which the wake up call is set. Format used is
HHMM using military time.
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Message Formats
Property Management System - Communication Interface
Room Image Set 3
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘1’ ‘7’ ‘3’ ‘8’ ** Extension Vacancy Status
STX SA UA
17
EI
FTC
MSC
FC
20
6
1
1
18
27
19
21
22
Cleaning Wake Up
Code
Stay
Reserve Language
Status
Result
1
1
1
1
1
1
23
32
38
42
43
Wake Up
Time
Blank 1 Group ID Blank 2 03H xx
4
5
6
4
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-49 Room Image Set 3
The message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
•
•
17-9 -- Room Image Set 3 (Normal Request from PMS)
17-A -- Room Image Set 3 (Normal Answer from NEAX)
17-B -- Room Image Set 3 (Recovery Request from PMS)
17-C -- Room Image Set 3 (Recovery Answer from NEAX)
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Vacancy -- Vacancy/Occupancy flag. The possible values are:
•
•
0 -- Vacant.
1 -- Occupied.
•
•
Status - Message Waiting status. The possible values are:
•
•
0 -- Message Waiting Lamp is off.
1 -- Message Waiting Lamp is on.
Code -- Restriction code for this extension. The possible codes are:
•
•
•
•
0 -- Do Not Disturb and Room Cut-Off are cancelled.
1 -- Room Cut-Off is set, Do Not Disturb is cancelled.
5 -- Do Not Disturb is set, Room Cut-Off is cancelled.
6 -- Do Not Disturb and Room Cut-Off are set.
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Property Management System - Communication Interface
Message Formats
•
Stay -- Room stay. The possible values are listed below:
Stay
VIP
No
Out
1
2
3
4
No (Key is not in key rack.)
No (Key is not in key rack.)
Yes (Key is in key rack.)
Yes (Key is in key rack.)
Yes
No
Yes
•
•
Reserve -- Reserve flag. Possible values are:
•
•
0 -- Room is not reserved
1 -- Room is reserved.
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Cleaning Status -- The possible values are:
•
•
•
1 -- Cleaning Started
2 -- Cleaning Ended
3 -- Cleaning Check Ended.
Wake Up Result -- This indicates the result of the wake up call. The possible
values are:
•
•
•
•
•
1 -- Answer
2 -- Busy
3 -- No Answer
4 -- Block
5 -- Call Termination to Attendant Console
•
Wake Up Time -- The time for which the wake up call is set. Format used is
HHMM using military time.
•
•
Blank 1 -- Field contains five space (20H) characters.
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Blank 2 -- Field contains four space (20H) characters.
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Message Formats
Property Management System - Communication Interface
Room Recovery (Model 90)
These messages are only used by the Model 90. When the PMS receives a Nop Test
Recover Answer (70-2) message, it sends one Room Data Report message for each
room. Prior to sending any recovery messages, however, a Recovery Start Report
(70-3) must first be sent. Recovery is concluded by sending a Recovery End Report
(70-4).
The Room Recovery messages use the following Function Codes:
•
•
•
•
•
57-1 -- Room Data Report
57-3 -- Guest Room Secretary Telephone
57-4 -- Connecting Room
57-5 -- Message Status Report
57-6 -- Wake Up
Room Data Report
0
1
2
3
4
6
8
9
15
21
Room
Status
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘7’ ‘4’ ‘6’ ‘1’ Extension Group ID
STX SA UA
22
EI
FTC
MSC
FC
25
6
6
1
23
24
26
Cleaning
Status
Display
Name
Key
VIP
Language
1
1
1
1
16
42
45
50
51
Data A
Data B 03H xx
3
5
ETX BCC
Figure 4-50 Room Data Report
If Room Status is set to ‘0’ and Cleaning Status is set to either ‘3’ or ‘4’, the room
data is cleared.
The message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Group ID -- Group number for the extension. If the group number is less than
six digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Room Status -- Room status. This flag is used in conjunction with the cleaning
status flag to determine the status of the room.
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Property Management System - Communication Interface
Message Formats
•
Cleaning Status -- Cleaning status. The possible combinations with room status
are listed below:
Room Clean
Status of the Room
Vacant (Ready to sell)
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
Out (Checked Out)
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
0
1
1
1
1
2
2
0
0
0
0
3
0
1
2
3
0
1
0
1
2
4
•
•
•
Key -- Room key status:
•
•
0 -- Key is in the key rack.
1 -- Key is not in the key rack.
VIP -- VIP category:
•
•
0 -- Guest is not a VIP.
1 -- Guest is a VIP.
Language -- Language category for the guest. The possible values are:
•
•
•
•
•
•
•
•
0 -- Not specified
1 -- Japanese
2 -- English
3 -- German
4 -- French
5 -- Spanish
6 -- Chinese
7 -- Russian.
•
•
Display Name -- The display name of the guest. The name must be left justified,
and any remaining space must be filled with space (20H) characters.
Data A & B-- Condition Data A and B. The contents of the option data are to be
assigned on an individual hotel basis.
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Message Formats
Property Management System - Communication Interface
Guest Room
Secretary
Telephone
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘7’ ‘1’ ‘7’ ‘3’ Boss
Secty
03H xx
STX SA UA
EI
FTC
MSC
FC
6
6
ETX BCC
Figure 4-51 Guest Room Secretary Telephone
The message fields are:
•
Boss -- Extension number of the boss. If the extension number is less than six
digits, left justify the number and fill the remaining bytes with space (20H)
characters.
•
Secty -- Extension number of the secretary. The secretary’s extension is now
associated with the boss’s extension. If the extension number is less than six
digits, left justify the number and fill the remaining bytes with space (20H)
characters.
Connecting Room
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘7’ ‘1’ ‘7’ ‘4’ Master Secondary 03H xx
STX SA UA
EI
FTC
Figure 4-52 Connecting Room
The message fields are:
MSC
FC
6
6
ETX BCC
•
Master -- Extension number of the master extension. If the extension number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
•
Secondary -- Extension number of the secondary extension. The secondary
extension is now associated with the master extension. If the extension number
is less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
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Message Formats
Message Status
Report
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘7’ ‘1’ ‘5’ ‘5’ Extension Status
STX SA UA
EI
16
FTC
17
MSC
19
FC
20
6
1
Option
VMC
03H xx
1
2
ETX BCC
Figure 4-53 Message Status Report
The message fields are:
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
Status -- Message Waiting Lamp status. The status values are:
•
•
•
•
0 -- No text messages waiting.
1 -- Message waiting set by the NEAX.
4 -- Message waiting set by the PMS.
5 -- Message waiting set by the PMS and the NEAX.
•
•
Option -- Message Waiting status option. This field must always contain zero
(‘0’).
VMC -- This is reserved for future use. Should be filled with two space (20H)
characters.
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Message Formats
Property Management System - Communication Interface
Wake Up
0
1
2
3
4
6
8
9
15
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘7’ ‘1’ ‘6’ ‘6’ Extension Time
STX SA UA
EI
19
FTC
20
MSC
FC
6
4
21
Blank 03H xx
1
ETX BCC
Figure 4-54 Wake Up
The message fields are:
•
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
Time -- Time for which a wake up call is set. Format used is HHMM using
military time.
Blank -- A single space (20H) character.
Direct Data Entry (Model 90)
These messages are used to allow numeric information to be entered through a
guest room telephone and then be sent directly to the PMS. The three messages
used are:
•
•
•
59-1 -- Direct Data Entry
59-8 -- Direct Data Entry Negative Answer
59-9 -- Direct Data Entry Positive Answer
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Message Formats
Direct Data Entry
0
1
2
3
4
6
8
9
15
Numeric
Input
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘9’ ‘4’ ‘7’ ‘1’ Extension
STX SA UA
EI
45
FTC
51
MSC
FC
6
30
52
LEN
03H xx
6
ETX BCC
Figure 4-55 Direct Data Entry
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
•
•
Numeric Input -- Numeric information entered after the special access code.
LEN -- Line Equipment Number of the extension.
Direct Data Entry
Answer
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘5’ ‘9’ ‘1’ ‘7’ ** Extension LEN
03H xx
STX SA UA
EI
FTC
MSC
FC
6
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-56 Direct Data Entry Answer
The message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
59-8 -- Direct Data Entry Negative Answer
59-9 -- Direct Data Entry Positive Answer
•
•
Extension -- Extension number. If the extension number is less than six digits,
left justify the number and fill the remaining bytes with space (20H) characters.
LEN -- Line Equipment Number of the extension.
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Message Formats
Property Management System - Communication Interface
Extension Connection
These messages are used to associate extensions. This association will be either in
the form of a Boss/Secretary or of a Master/Secondary. In either case, both of the
rooms to be connected must be checked in. There may only be one Secretary for
each Boss, but a Secretary may be assigned to multiple Bosses. A Master and
Secondary may only be assigned on a one to one basis.
The Extension Connection messages use the following Function Codes:
•
•
•
•
62-1 -- Guest Room Secretary Telephone (PMS)
62-2 -- Guest Room Secretary Telephone (NEAX)
62-3 -- Connecting Room Set
62-4 -- Connecting Room Cancel
Guest Room
Secretary
Telephone
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘2’ ‘1’ ‘7’ ** Boss
Secty
03H xx
STX SA UA
EI
FTC
MSC
FC
6
6
ETX BCC
** Multiple Function Codes use this message. See below.
Figure 4-57 Guest Room Secretary Telephone
The message fields are:
•
FC -- Function Codes that use this message format are: (FTC-FC)
•
•
62-1 -- Guest Room Secretary Telephone (PMS)
62-2 -- Guest Room Secretary Telephone (NEAX)
•
•
Boss -- Extension number of the boss. If the extension number is less than six
digits, left justify the number and fill the remaining bytes with space (20H)
characters.
Secty -- Extension number of the secretary.
•
•
To cancel, completely fill with space (20H) characters.
To set, specify the secretary’s extension, and it is now associated with the
boss’s extension. If the extension number is less than six digits, left justify
the number and fill the remaining bytes with space (20H) characters.
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Message Formats
Connecting Room
Set
0
1
2
3
4
6
8
9
15
21
22
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘2’ ‘1’ ‘7’ ‘3’ Master Secondary 03H xx
STX SA UA
EI
Figure 4-58 Connecting Room Set
The message fields are:
FTC
MSC
FC
6
6
ETX BCC
•
Master -- Extension number of the master extension. If the extension number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
•
Secondary -- Extension number of the secondary extension. The secondary
extension is now associated with the master extension. If the extension number
is less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
Connecting Room
Cancel
0
1
2
3
4
6
8
9
15
16
02H ‘1’ ‘!’ ‘L’ ‘6’ ‘2’ ‘1’ ‘1’ ‘4’
Master 03H xx
STX SA UA
EI
FTC
MSC
FC
6
ETX BCC
Figure 4-59 Connecting Room Cancel
The message fields are:
•
Master -- Extension number of the master extension. If the extension number is
less than six digits, left justify the number and fill the remaining bytes with
space (20H) characters.
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Property Management System - Communication Interface
References
Chapter 5 References
The following document was used to prepare this specification:
•
NEAX2400 IMS Hotel System PMS Interface Specification (4252/4253/5250
Feature Package), ND-90265 (E)
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Property Management System - Communication Interface
Glossary
Chapter 6 Glossary
BCC
Block Check Code. Computed by an exclusive OR of the
message from the SA field to the ETX character, inclusive.
This is used to assist in error control.
EI
Entry Index. Always ‘L’ for the PMS interface.
ETX
End of Text. Special control character used to denote the end
of a message block. Always 03H.
FC
Function Code. Identifies a specific message within a feature
code. The combination of feature code and function code
uniquely identifies each message. See Appendix C for a list of
codes.
FTC
Feature Code. Identifies a set of related messages. See
Appendix B for a list of codes.
MSC
Message Counter. Specifies the length of the significant data
in a message. The count begins with the FTC field and ends at
the last character of the body (prior to the ETX character). The
count includes the MSC field, which is always two characters.
MWL
Message Waiting Lamp.
NEAX
The NEAX2400 IMS system. It is a private branch exchange,
which is a digital voice and data communication system for
the office.
PMS
Property Management System. A set of software and
hardware which manages a hotel’s assets.
SA
System Address. Always ‘1’ for the PMS interface.
STX
Start of Text. Special control character used to denote the start
of a message block. Always 02H.
Suite Room
This is an optional feature of the NEAX that enables a group
of extensions to be treated as the same extension in a room.
Messages refer to all extensions in a suite by means of the
suite’s primary extension.
UA
Unit Address. Always ‘!’ for the PMS interface.
Violation Code
This is a special FTC that ranges from 80H to FFH. It
identifies a message from the PMS that the PBX (or UAP) has
rejected for some reason. The FTC of the original message,
subtract 80H from the violation code. The body of the original
message is unchanged.
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Property Management System - Communication Interface
Room Status
Appendix A Room Status
Normally, room status information is managed in the PMS. Whatever the room
status may be, the NEAX operates according to the direction provided from the
status information provided from the PMS does not coincide with the status
currently stored by the NEAX, a status closest to the room’s status defined in the
NEAX will be designated.
Vacant
C/I
Stay
STC RDC
Departure Day
RC(OLD) C/O
Out
RC(NEW)
MDS
C/IC
C/O
C/O
Stay - Cleaning
STC RDC
MDE
RC(NEW)
MDS
C/O
Departure Day - Cleaning
MDE
C/OC
STC
Out of Order
MDI
STC
STC
Key
MDS
MDE
Cleaning
Check In
Check Out
Maid Ended Cleaning
Maid Ended Inspection
Maid Started Cleaning
Room Data Change
Status Change
Check In Cancel
Check Out Cancel
Room Change
C/I
C/O
MDE
MDE
MDI
MDS
RDC
STC
C/IC
C/OC
RC
Inspection
MDI
Figure A-1 Room Status in the NEAX
The room status information in the NEAX is processed as a validity check for maid
status.
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Room Status
Property Management System - Communication Interface
Updating Room Status Information in the NEAX
The messages containing room status information, sent from the PMS, are as
follows:
Check In:
16-1, 16-A, 16-B, 56-1
Check Out:
16-2, 56-2
20-1, 56-6
17-3, 17-7, 17-B
51-9
Room Change:
Room Data Image:
Maid Status Answer:
Check In Cancel:
Room Data Change:
Room Status Change:
Check Out Cancel:
Recovery Room Data Report:
56-4
61-1
61-3
56-5
57-1.
When updating the room status from the NEAX side, the update is performed as
follows:
The validity of maid status messages (11-1, 11-2, 11-3, 12-1, 12-2, 12-3) is
checked by the room status stored in the NEAX. After the status of the room has
been updated, maid status messages are sent out to the PMS.
Maid Status Answer Back System: maid status messages are sent out to the PMS.
The PMS will then check the validity of the messages and provide either a positive
or negative result to the NEAX. This is used in Model 90 only.
For messages in Model 90, the Room Status field and the Cleaning Status field are
provided so that details can be directed to the PMS. If certain hotels do not utilize
maid status for their applications, the status can be designated as Vacant in the
Check Out message.
Clearing Room Data
The NEAX will clear the room data when the PMS sets the status of the room to
“Vacant (Room Status=0, Cleaning Status=3)” or “Out of Order (Room Status=0,
Cleaning Status=4)”. (Note: Group Registration is cleared at the time of Check
Out.) Therefore, in a hotel where the PMS does not provide maid status, the PMS
must use a Check Out message to make the status of the room become “Vacant”,
and thus clear the room data.
Dial Steps for Maid Status
A choice of three dialing patterns is available for Maid Status in the NEAX.
Whichever pattern is selected, the “Inspection End” step must be included.
Dial Steps
Pattern 1
Pattern 2
Pattern3
Cleaning Start
Cleaning End
1
2
-
-
-
1
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Property Management System - Communication Interface
Room Status
Inspection End
3
2
1
Cleaning Start, Cleaning End and Inspection End each have separate feature
access codes to be dialed.
Room Status and Cleaning Status
When the status of the room is sent to the NEAX from the PMS, the possible
Room Status and Cleaning Status values, and their meanings, are as follows:
Status Room Cleaning
Code Status
Status
Status of the Room
Vacant (Ready to sell)
Stay (Occupied)
Stay, Cleaning in progress
Stay, Cleaning ended
Stay, Inspected
Stay, Departure Day
Stay, Departure Day, Cleaning in progress
Out (Checked Out)
Out, Cleaning in progress
Out, Cleaning ended
Out of Order (Cannot sell)
V
0
1
1
1
1
2
2
0
0
0
0
3
0
1
2
3
0
1
0
1
2
4
S
SC
*
*
D
DC
0
C
1
X
* These have no status code.
These Status Codes are displayed on the Hospitality Attendant Console and Guest
Information Display services for Administration Stations.
Status Codes can be changed within a range of two characters via the NEAX.
Status of Check Out
The status of Departure Day can be changed by providing a Room Data Change
message or a Room Status Change message from the PMS to the NEAX.
Room Data Setting and Clearing in the NEAX
Various types of data such as Wake-Up Time and Do Not Disturb status can be set
at the NEAX regardless of the status of the room. Also, a report pertaining to the
particular feature status can be sent to the PMS, regardless of the status of the room.
When services are set to a particular guest station, these services are not cleared
until the Vacant status has entered for that room. In this way, services can be set
for a vacant room, such as Room Cut Off. Also, if it is necessary to clear Room Cut
Off before check in, the message to clear Room Cut Off should be sent to the
NEAX at the time the status of the room, in the PMS, has become “Vacant”. When
Room Status is 0 and Cleaning Status changes from 0 to 2 at the time the Check
Out message has been received, Group Registration is cleared (Group
Announcement or Group Wake-Up is cleared), Room Cut Off is set, and all other
feature statuses are held unchanged until a Cleaning Status of 3 or 4 is entered for
that room.
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PMS Line Failure Printouts
Appendix B PMS Line Failure Printouts
Normal Text
This data is printed out on the Hospitality printer when the guest room information
of the NEAX is processed according to a message from the PMS. More
specifically, this data is printed out when the NEAX data is forcibly changed using
a message from the PMS.
Data to be Deleted
*[IFIN]
RSN: XXXX CLEAR (MW) (WU XX:XX) XX:XX
Process
Name
Guest Room
Station Number
Current Time
Wake Up Time
Figure B-1 Forcible Change Printout
Table B-1 Process Name List
Explanation
Process Name
IFIN
Inspection End
CCKO
CCLN
CINS
Forcible Check Out
Forcible Cleaning End
Forcible Inspection End
Room Change
RMCH
The following is printed out when VIP Wake-Up or Attendant Assisted Wake-Up
is started.
[ATT ANSWER] RSN: XXXX
ATT:XXX
XX:XX
Result
Guest Room
Station Number
Attendant Console
Number (only if
attendant answers)
Current Time
Figure B-2 Assisted Wake Up Printout
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Property Management System - Communication Interface
Table B-2 Wake Up Results
Wake Up Results
Explanation
ATT ANSWER
ATT CALLED
Attendant Console answers.
Attendant Console has been called.
ATT CALLING: ROOM STA ANSWER
While Attendant Console is calling, a
guest room station has answered.
ATT NO ANSWER: ROOM STA CALLED
ROOM STA BUSY
An Attendant Console has not
answered, a guest room station has
been called.
A guest room station is currently on a
call.
Abnormal Events
When the NEAX receives a message from the PMS, and the received data is
abnormal or it cannot be processed by the NEAX, the message is printed out.
Entry Error
[XX-X] INPUT ERR XXXXXXXXXXXXXXXX...
XX:XX
Current Time
Error Number:
FTC-FC of return violation code
Message Data
HP Task Error
[EXXX] HI=XX XX XX XX XX ...
XX:XX
Current Time
Task Error Number
Data to be processed
Figure B-3 Abnormal Events Printout
Abnormal Port
If an external port of the NEAX is in an abnormal state, the abnormality will be
printed out.
[I/O PKG NOT READY] PORT NO = X STATUS = XX XX XX XX XX:XX
Failure Type
Port Number
Port State Current Time
Figure B-4 Abnormal Port Printout
Page B-2
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Property Management System - Communication Interface
PMS Line Failure Printouts
Table B-3 Types of Failure
Failure Type
Explanation
I/O PKG NOT READY
The I/O package is not mounted, or it is in the make-busy
state.
DR OFF/TX NOT RDY
The data-ready has switched off during transmission. Does
not become clear-to-send during transmission.
SINQ STOP/S-120
The status inquiry message has stopped.
LINE SUP. TIMEOUT
The monitor timer of the transmission supervisory program
timed out, then restarted.
RCV SEQUENCE ERR. A line control code which is invalid in reception processing
has been received.
DATA LINK NOT RDY Data-ready read has switched off.
SINQ TO/120 DOWN
System connection failure has been judged five minutes
after SINQ STOP.
SND SEQUENCE ERR. A line control code which is invalid in transmission process-
ing has been received.
DTR OFF REQUESTED Request to disconnect line from the connected system has
been received.
S-120 STOP (MENT)
Indicates stoppage due to request to disconnect line from the
connected system.
LINK CLOSE (MENT)
Line, package, etc. have been pulled out after requesting to
disconnect line.
XX XX XX XX
I/O port status
FIFO status scan data
I/O port status scan data
Figure B-5 Port State
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PMS Line Failure Printouts
Property Management System - Communication Interface
0/1 : RTS signal OFF/ON
0/1 : CTS signal OFF/ON
0/1 : DR signal OFF/ON
0/1 : CI signal OFF/ON
Figure B-6 I/O Port Status
0/1 : For transmission FIFO FULL/blank
0/1 : For reception FIFO DATA absent/present
0/1 : For transmission FIFO DATA present/absent
0/1 : -/XOFF request (FIFO HALF FULL)
0/1 : -/parity error (terminal to IOC)
0/1 : -/overrun error (terminal to IOC)
0/1 : -/framing error (terminal to IOC)
0/1 : Port (PACKAGE) absent/present
Figure B-7 FIFO Status Scan Data
0/1 : -/off-line request (KEY)
0/1 : -/MAKE-BUSY request (KEY)
0/1 : Clock off/normal
0/1 : C-LEVEL infinite loop/normal
0/1 : -/parity error (CPU or IOC)
0/1 : -/MAKE-BUSY
0/1 : -/off-line
0/1 : Port (PACKAGE)
Figure B-8 I/O Port Status Scan Data
Page B-4
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PMS Line Failure Printouts
Transmission Failure
When a message has failed to be transferred from the NEAX to the PMS, the
following error message will be printed out.
Entry Error:
[XX-X] TRANSFER ERR XXXXXXXXXXXXXXXX...
XX:XX
Current Time
FTC-FC of message
Message Data
Figure B-9 Transmission Failure Printout
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Property Management System - Communication Interface
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Property Management System - Communication Interface
Feature Codes
Appendix C Feature Codes
Feature Code
Description
70
Data Link Maintenance
Maid Status
11, 12, 51, 52
13, 53
15
Message Waiting Lamp Control
Restriction Control
16
Check-In/Out (Model 60)
Check-In/Out (Model 90)
Extension Report
56
17
17
Room Recovery (Model 60)
Room Recovery (Model 90)
Wake Up/Group Announcement
Room Move/Swap/Copy (Model 60)
Room Data Change
57
19
20
21, 61
59
Direct Data Entry (Model 90)
Extension Connection
62
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Feature Codes
Property Management System - Communication Interface
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Property Management System - Communication Interface
Function Codes
Appendix D Function Codes
FTC
FC
Description
Nop Test Normal Answer
Nop Test Recover Answer
Recovery Start Report
Recovery End Report
Data Link Release Request
Data Link Release Confirmation
Extension Number Request
Nop Test
Source
Model
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
90
70
0
2
3
4
5
6
8
F
1
2
3
4
1
2
3
1
2
3
4
5
6
7
8
9
1
2
3
4
1
2
3
NEAX
70
70
70
70
70
70
70
11
11
11
11
12
12
12
51
51
51
51
51
51
51
51
51
52
52
52
52
13
13
13
NEAX
PMS
PMS
PMS/NEAX
PMS/NEAX
PMS
PMS
Cleaning Start (Guest)
Cleaning End (Guest)
Inspection End (Guest)
Out of Order (Guest)
Cleaning Start (Administration)
Cleaning End (Administration)
Inspection End (Administration)
Guest Room 1
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
NEAX
PMS
Guest Room 2
90
Guest Room 3
90
Guest Room 4
90
Guest Room 5
90
Guest Room 6
90
Guest Room 7
90
Negative Answer
90
Positive Answer
PMS
90
Administration 1
NEAX
NEAX
NEAX
NEAX
PMS
90
Administration 2
90
Administration 3
90
Administration 4
90
MWL On
ALL
ALL
ALL
MWL Off
PMS
MWL On
NEAX
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Function Codes
Property Management System - Communication Interface
FTC
13
53
53
53
15
15
16
16
16
16
16
16
16
16
56
56
56
56
56
56
56
56
17
17
17
17
17
17
17
17
17
17
17
FC
Description
Source
Model
4
1
2
3
1
2
1
2
5
6
MWL Off
NEAX
ALL
MWL Status
PMS
90
MWL On (FDT)
NEAX
NEAX
PMS
90
MWL Off (FDT)
90
Restriction Control
ALL
ALL
60
Restriction Control
NEAX
PMS
Check In 1
Check Out
PMS
60
Check Out MWL Off Report
Check Out MWL On Report
Check In 2
NEAX
NEAX
PMS
60
60
A
B
C
D
1
2
4
5
6
7
8
9
E
F
1
2
3
4
5
6
7
8
9
60
Check In 3
PMS
60
Check Out Outgoing Call Report
Check Out Message Waiting Report
Check In
NEAX
NEAX
PMS
ALL
60
90
Check Out
PMS
90
Check In Cancellation
PMS
90
Check Out Cancellation
Room Change
PMS
90
PMS
90
Provisional Check In
NEAX
NEAX
NEAX
NEAX
NEAX
PMS
90
Provisional Check Out
90
Check Out Message Waiting Report
Extension Delete Report
Extension Assignment Report
Room Image Set 1 (Normal Request)
Room Image Set 1 (Normal Answer)
Room Image Set 1 (Recovery Request)
Room Image Set 1 (Recovery Answer)
Room Image Set 2 (Normal Request)
Room Image Set 2 (Normal Answer)
Room Image Set 2 (Recovery Request)
Room Image Set 2 (Recovery Answer)
Room Image Set 3 (Normal Request)
90
ALL
ALL
60
NEAX
PMS
60
60
NEAX
PMS
60
60
NEAX
PMS
60
60
NEAX
PMS
60
60
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Property Management System - Communication Interface
Function Codes
FTC
FC
Description
Room Image Set 3 (Normal Answer)
Room Image Set 3 (Recovery Request)
Room Image Set 3 (Recovery Answer)
Recovery - Room Data Report
Recovery - Secretary Telephone
Recovery - Connecting Room
Recovery - Message Status Report
Recovery - Wake Up
Source
Model
60
17
A
NEAX
17
17
57
57
57
57
57
19
19
19
19
19
19
19
19
19
19
20
20
20
21
21
21
21
21
21
61
61
61
59
59
B
C
1
3
4
5
6
1
2
3
4
5
6
7
8
9
A
1
2
5
1
2
3
4
5
6
1
3
4
1
8
PMS
NEAX
PMS
60
60
90
PMS
90
PMS
90
PMS
90
PMS
90
Wake Up Setting
NEAX
NEAX
NEAX
PMS
PMS
NEAX
NEAX
NEAX
PMS
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
ALL
60
Wake Up Cancellation
Wake Up Execution Result
Wake Up Setting
Wake Up Cancellation
Group Announcement Setting
Group Announcement Cancellation
Group Announcement Execution Result
Group Announcement Setting
Group Announcement Cancellation
Room Move
PMS
PMS
Room Swap
PMS
60
Room Copy
PMS
60
Room Data Change 60
PMS
60
Group Formation
PMS
PMS
PMS
PMS
PMS
ALL
ALL
60
Group Cancellation
Reservation Setting
Reservation Cancellation
Guest Name Change
60
60
Room Data Change 90
PMS
90
Room Status Change
PMS
90
Room Key Status Change (Model 90)
Direct Data Entry
PMS
90
NEAX
PMS
90
Direct Data Entry Negative Answer
90
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Function Codes
Property Management System - Communication Interface
FTC
59
FC
Description
Direct Data Entry Positive Answer
Guest Room Secretary Telephone
Guest Room Secretary Telephone
Connecting Room Set
Source
Model
9
1
2
3
4
PMS
90
62
PMS
NEAX
PMS
PMS
90
90
90
90
62
62
62
Connecting Room Cancel
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