MODEL MAH7500
THE NEW MAYTAG NEPTUNE® WASHER
USER
G U I D E
ABLE OF CONTENTS
T
Safety Instructions ................................................. 1-2
Operating Instructions...............................................3
Control Panel............................................................. 4
Controls at a Glance............................................5-13
Features.................................................................14-15
Care & Cleaning...................................................... 16
Storing the Clothes Washer...................................17
BeforeYou Call....................................................18-19
Operating Sounds ................................................... 20
Questions and Answers......................................... 21
Warranty................................................................... 23
Guide de l’Utilisateur............................................. 24
Guía del Usuario ..................................................... 48
6 2717920
A/08/00 MCS 22003305
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MPORTANT SAFETY INSTRUCTIONS CONT.
I
Do not reach into the appliance if the tumbler is moving.
7
7
Do not allow children to play on or in the appliance. Close supervision of children is necessary when the appliance
is used near children.
8
8
9
10
10
9
Do not tamper with controls.
Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in pub-
lished user-repair instructions that you understand and have the skills to carry out.
11
11
Unplug power supply cord before attempting to service your clothes washer.
12
12
Store laundry aids and other material in a cool, dry place where children cannot reach them.
Do not wash or dry items that are soiled with vegetable or cooking oil.These items may contain some oil after laun-
dering. Due to the remaining oil, the fabric may smoke or catch fire by itself.
13
13
Do not use chlorine bleach and ammonia or acids (such as vinegar or rust remover) in the same wash. Hazardous
fumes can form.
14
14
Do not machine wash fiberglass materials. Small particles can stick to fabrics washed in following loads and cause skin
irritation.
15
15
16
16
Before the appliance is removed from service or discarded, remove the door to the washing compartment.
Do not sit on top of the clothes washer.
17
17
Inlet hoses are subject to damage and deterioration over time. Check the hoses periodically for bulges, kinks, cuts,
wear or leaks and replace them every five years.
18
18
SAVE THESE INSTRUCTIONS
2
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PERATING INSTRUCTIONS
O
For detailed information on sorting, pretreating stains, etc., see the enclosed Laundering Tips booklet.
LOAD THE CLOTHES WASHER
• The tub can be loaded completely full with dry
unfolded clothes. However, do not pack the tub tightly.
• When washing heavily soiled loads, it is very important
to avoid overloading the washer to assure good
cleaning results.
• Overloading may reduce washing efficiency and pos-
sibly cause creasing or wrinkling of the load.
• To load a forgotten item, press the Start/Pause
touchpad, add the item, close the door and press the
Start/Pause touchpad. After a 15 to 30 second
pause, the cycle will resume.
• When washing big bulky items or a couple of small
items that do not fill the tub completely, such as a rug
or two sweaters, a few towels should be added for
improved tumbling and spin performance.
NOTE: To assure that your additional items get clean,
do not wait more than five minutes after the cycle has
started to add the item.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
TATUS DISPLAY
S
main wash
door locked
estimated time:
40
cotton/sturdy
fabrics
options
end chime medium
wrinkle free spin
remind chime ON
ESTIMATED TIME DISPLAY
hot wash
cold rinse
After pressing start, this display will show the estimated time remaining in the cycle.
normal soil
16 min. wash
INDICATOR LIGHTS
Door Locked – Displays whenever the door of the clothes washer is locked.The door can be unlocked by pressing the
Start/Pause touchpad to stop the washer.
ATER USE
W
®
The amount of water used will vary with each load.The Maytag Neptune clothes washer uses an adaptive fill valve to provide
the appropriate amount of water for efficient cleaning performance and conservation of water and energy.
3
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ONTROL PANEL
C
Touchscreen - An interactive
display that responds with the
touch of a finger.
Note: Exposure of the touch-
screen to direct sunlight is not
recommended.
Home - Takes you imme-
diately to the first screen.
Off - Stops the washer
and the turns off the
display.
Home
cotton/sturdy
delicate
wrinkle free
hand washable
favorite cycles
more cycles
Favorites - Quick
access to your
named cycles.
Start/Pause - Press this
pad to start a cycle. Once
started, pressing this pad
will stop the washer at any
point in the cycle.
Back - Takes you to the pre-
vious screen.
Help - Quick access to Stain
Brain, Before You Call,
Laundering Hints, Operating
Tips, Lock Out and Select
Preferences.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
4
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ONTROLS AT A GLANCE
C
SETTING A WASH CYCLE
If there are no words on the touchscreen, open the door, touch any pad (except off), or touch the screen to
“wake” the controls.
Home
cotton/sturdy
Wash/Rinse Temperature
Soil Level/Wash Time
extra heavy soil
34 min. wash
wrinkle free
hand washable
favorites
hot wash
cold rinse
warm wash
warm rinse
heavy soil
24 min. wash
normal soil
16 min. wash
delicate
warm wash
cold rinse
cold wash
cold rinse
light soil
10 min. wash
quick
5 min. wash
more cycles
Step 2
Step 1
Step 3
Home Screen – Select the
Wash/Rinse Temps – Select the
Soil Level/WashTime – Select the
appropriate fabric setting.
appropriate wash/rinse temperature.
appropriate soil level/wash time.
Press "Start/Pause" or
change your selections below.
Options
extra rinse
on off
medium end of
cycle chime
cotton/sturdy
fabrics
options
end chime medium
extra rinse ON
remind chime ON
pre-soak
on off
wrinkle free spin
hot wash
cold rinse
stain cycle
on off
delay wash
on off
normal soil
16 min. wash
remind chime
on off
continue
Step 4
Step 5
Step 6
Options Screen – The option
choices on the left turn the options
on or off. Some option choices on
the right show an additional screen
with multiple choices. When the
desired selections are made, touch
Continue to see the review screen
once again.
If you are satisfied with the selections,
press the Start/Pause pad to begin the
cycle.
Review Screen – This screen
reviews your selections before
starting the washer. You may press
Start/Pause to begin washing or
press a displayed choice to change
previous selections.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
5
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FAVORITES AT A GLANCE
Favorites allows you to create, name and save up to 24 commonly used wash cycles.
“Blue jeans” and “towels” favorite cycles have been programmed for you. To change these cycles for your prefer-
ences, see Edit a Favorite on page 7.
CREATE A FAVORITE
Home
cotton/sturdy
Favorites
Fabrics
blue jeans
towels
wrinkle free
hand washable
favorites
cotton/sturdy
wrinkle free
hand wash
delicate
delicates
edit a favorite
create a favorite
more cycles
1 of 4
Step 2
Step 3
Step 1
Touch “Create a Favorite”.
Fabrics – Select the appropriate
Touch “Favorites” on the home
fabric setting.
screen or the Favorites pad.
Press "Continue" to name your
favorite or change selections below.
Wash/Rinse Temperature
Soil Level/Wash Time
options
end chime medium
wrinkle free spin
extra rinse ON
remind chime ON
extra heavy soil
34 min. wash
cotton/sturdy
hot wash
cold rinse
warm wash
warm rinse
fabrics
heavy soil
normal soil
16 min. wash
hot wash
cold rinse
24 min. wash
presoak ON
stain cycle ON
warm wash
cold rinse
cold wash
cold rinse
light soil
10 min. wash
quick
5 min. wash
normal soil
16 min. wash
continue
Step 4
Step 5
Step 6
Soil Level/WashTime – Select the
Review Screen – This screen reviews
your cycle choices, and allows you to
choose Options to further customize
your wash cycle. Press “Options” if
desired, or press “Continue”.
Wash/Rinse Temps – Select the
appropriate soil level/wash time.
appropriate wash/rinse temperature.
Press "Continue" to name your
favorite or change selections below.
Options
Favorites
extra rinse
on off
medium end of
cycle chime
options
g
n
cotton/sturdy
fabrics
blue jeans
whites
towels
a
h
o
v
b
i
c
j
d
k
e
l
f
m
t
end chime medium
wrinkle free spin
extra rinse ON
remind chime ON
presoak ON
pre-soak
on off
wrinkle free spin
hot wash
cold rinse
p
q
r
s
z
u
.
stain cycle
on off
delay wash
on off
stain cycle ON
y
w
x
&
normal soil
16 min. wash
edit a favorite
create a favorite
remind chime
on off
continue
space
clear
save
continue
1 of 4
Step 8
Step 7
Step 9
Name A Favorite Cycle – Touch the corresponding
letter and space combination to spell out your favorite cycle
name, up to 12 characters. Press “Save”. Your new
Favorite Cycle will be displayed on the Favorites page.
Options Screen – The option choices
on the left turn the options on or off.
Some option choices on the right show
an additional screen with multiple
choices. When the desired selections
are made,touch “Continue” to see the
review screen once again.
If satisfied with your selec-
tions, press “Continue” to
name your favorite cycle.
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ONTROLS AT A GLANCE CONT.
C
EDIT A FAVORITE
This allows you to change the settings of any favorite cycle.
Press "Continue" to name your
favorite or change selections below.
Home
Favorites
options
cotton/sturdy
fabrics
blue jeans
towels
cotton/sturdy
delicate
wrinkle free
hand washable
favorites
end chime medium
wrinkle free spin
extra rinse ON
remind chime ON
presoak ON
hot wash
cold rinse
stain cycle ON
normal soil
16 min. wash
edit a favorite
create a favorite
more cycles
continue
1 of 4
Step 1
Step 3
The review screen for that specific
cycle will be displayed. Make the appro-
priate changes by touching the area.
Press “Continue”.
Step 2
Touch “Favorites” on the home screen or the
Touch “Edit A Favorite” Touch
Favorites pad.
the favorite cycle you want to edit.
g
n
a
h
o
v
b
i
c
j
d
k
e
l
f
m
t
p
q
r
s
z
u
.
y
w
x
&
space
clear
save
Step 4
If the current favorite cycle name still applies,
touch “Save”. If you prefer a new name,
type in the new name and touch “Save”.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
7
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MOVE A FAVORITE
Home
Favorites
blue jeans
towels
whites
cotton/sturdy
delicate
wrinkle free
hand washable
favorites
dress shirts
blankets
sweaters
edit a
favorite
create a
favorite
more cycles
1 of 4
Step 2
Touch “Edit a Favorite”.
Step 1
Touch “Favorites” on the Home screen or the
Favorites pad.
Select FavoriteTo Edit
Favorites
Select FavoriteTo Edit
khakis
Favorites
sweaters
blue jeans
towels
whites
khakis
towels
whites
blue jeans
dress shirts
blankets
dress shirts
blankets
sweaters
return without
move favorite
to first page
move favorites return without
to first page
making changes
return without
move favorite
to first page
return without
move favorite
to first page
making changes
making changes
making changes
1 of 4
1 of 4
2 of 4
2 of 4
Step 4
Step 3
Now the favorite cycle should appear in the upper left posi-
tion of the touchscreen.The other favorites cycles move back
one position with the sixth favorite cycle moving to the next
page.
Touch the area entitled “Move Favorite to First Page”.
Using the arrow at the top, scroll through the pages until you
get to the favorite you would like to move to the first page.
Touch that favorite cycle.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
8
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ONTROLS AT A GLANCE CONT.
C
USING HELP
The Help feature offers a variety of detailed information including the stain brain, before you call, laundry hints,
operating tips, lock out feature and select preferences.
This section of the user guide will demonstrate how to easily navigate to the main areas of the topics. From there,
you will easily be able to narrow your search for finding laundry information.
STAIN BRAIN
The Stain Brain provides detailed steps to treat over 50 of the most common stains.The Stain Brain also offers the
user the option of all automatically setting the washer cycle for the particular stain.
Help Screen
Touch first letter of stain
before
g
a
b
c
j
d
e
f
stain brain
you call
h
o
v
i
k
r
l
m
t
n
u
laundry hints
operating tips
p
q
s
z
select
preferences
lock out
feature
y
unknown
w
x
Step 2
Select “Stain Brain”.
Step 1
Touch the Help touchpad.
Step 3
Select the letter of the stain you want to remove.
Press "Continue" to name your
favorite or change selections below.
"B" Stains
Baby Formula
1. Use the Pre-Soak option with warm water
or soak in warm water for 1/2 hour.
2. Launder with appropriate bleach and
hottest water safe for the fabric and color.
3. Select the Stain Cycle option and Extra
Heavy wash time.
options
baby formula
blood
beverages
butter
cotton/sturdy
fabrics
end chime medium
wrinkle free spin
extra rinse ON
remind chime ON
presoak ON
hot wash
cold rinse
4. If a greasy-looking stain remains, re-launder.
stain cycle ON
normal soil
16 min. wash
set washer for this stain
continue
Step 4
Step 5
Step 6
To automatically set the washer to
run the appropriate cycle for the
selected stain, touch “Set Washer
ForThis Stain”.
Review Screen - This screen reviews the selections
made by the Stain Brain before starting the washer.
Press Start/Pause to begin washing, or press a dis-
played choice to change selections.
Select the appropriate stain listing.
Note: Use the arrows at the top of the letter screen to scroll from letter to letter.
9
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Step 1
Touch the Help touchpad.
BEFORE YOU CALL
Help Screen
BeforeYou Call
Is Noisy
before
won't tumble
is noisy
won't fill
•
•
•
•
Your Maytag Neptune washer should be
properly leveled.
stain brain
you call
won't spin
or drain
Weak floors can cause vibration and
walking.
laundry hints
operating tips
Be sure the rubber feet are installed on the
legs.
leaks water
washer stops
Check that the leveling leg lock nuts are tight.
To answer questions or request service,
call PriorityOne at 1-888-462-9824
select
preferences
lock out
feature
1 of 2
Step 2
Select “BeforeYou Call”.
Step 3
Here you will see headings for common trouble-shooting topics.
Touch one of the displayed areas to see specific information.
Touch the arrows at the top of the screen to move forward or
back through the topics. For more detailed information see
“Before You Call” section pg. 18-19, or call 1-888-462-9824 for
further assistance.
Step 4
If you would like to see the other topics, press
the Back touchpad to get back to the main
topics.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
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Step 1
Touch the Help touchpad.
ONTROLS AT A GLANCE CONT.
C
LAUNDERING HINTS
Help Screen
Laundry Hints
washer
additives
washer
sorting
before
you call
stain brain
detergents
pre-treating
cycles
laundry hints
operating tips
water
temperature
select
preferences
lock out
feature
dryer hints
Step 2
Step 3
Here you will see the available
topics. Touch the topics to see
specific information.
Select “Laundry Hints” from
the Help screen.
Washer Additives
Color-Safe Bleach
•
•
Color-safe bleach should be added in with
detergent at the beginning of the cycle for most
benefit.
Color-safe bleach can be used on most
items. It is most effective when used with a
warm or hot water wash.
color-safe
bleach
chlorine
bleach
fabric
softener
bluing
starch
Step 4
Touch the sub-topic to see specific information.
Step 5
If you would like to see the other topics,
press the Back touchpad to get back to the
main topics.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
11
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OPERATING TIPS
Help Screen
Operating Tips
before
you call
control
panel
stain brain
dispeners
unique
sounds
control
settings
laundry hints
operating tips
select
preferences
lock out
feature
washer care
Step 1
Touch the Help touchpad.
Step 2
Step 3
“Operating Tips” provides information on
maximizing the touchscreen controls and use of
your washer.
Select “Operating Tips” from the Help
Screen.
Step 4
If you would like to see the other topics,
press the Back touchpad to get back to the
main topics.
LOCK OUT FEATURE
Help Screen
Lock Out Feature
before
you call
stain brain
To lock out the controls, touch the area
below for three seconds.
laundry hints
operating tips
select
preferences
lock out
feature
To activate lock out
press here
Step 1
Touch the Help touchpad.
Step 2
Step 3
The “Lock Out Feature” deactivates the
touchscreen and touchpads. Use this feature for
cleaning the control panel or to prevent
unwanted use of the washer.
Select “Lock Out Feature” from the
Help Screen.
Step 4
If you would like to see the other topics,
press the Back touchpad to get back to the
main topics.
12
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ONTROLS AT A GLANCE CONT.
C
SELECT PREFERENCES
Help Screen
Select Preferences
medium touch change language
before
you call
stain brain
screen volume
to English
auto start
on off
change monitor
contrast
changer pour
le Français
laundry hints
operating tips
cambiar al
Español
select
preferences
lock out
feature
energy saver
on off
Step 1
Touch the Help touchpad.
Step 2
Select “Select Preferences”. “Select Preferences” allows you to select the volume of
the touchscreen beeps, set the intensity of the screen display, activate the Auto Start and
Energy Saver functions, and change the display language from English to French or Spanish.
TOUCHSCREEN VOLUME
CHANGE MONITOR CONTRAST
CHANGE LANGUAGE
Use the arrow key to adjust the
contrast of the viewing screen.
English to French
De l'anglais au français
Touch Screen Volume
This provides audible feedback upon making
selections on the touch screen.
Are you sure you would like to change the
language to French?
loud
soft
medium
off
Souhaitez-vous vraiment sélectionner le français?
continue
default
No/Non
Yes/Oui
continue
Touch “Loud”, “Medium”, “Soft” or
“Off” to set the volume level of the
touchscreen beeps. Touch “Continue”
to accept the selected volume setting.
Depending on the lighting in your home
and other factors, you may want to adjust
the intensity of your touchscreen. Touch
the arrows to lighten or darken the dis-
play. Touch “Continue” when finished.
You have the ability to change the lan-
guage between English, French and
Spanish. You will always see the next
screen in the selected language to make
sure you want to change the language.
AUTO START
ENERGY SAVER
Auto Start
Energy Saver
If "Auto Start On" is chosen, the washer will
automatically start when the cycle is selected.
Once selected, it remains on until "Auto Start
Off" is selected.
This washer is equipped with a heater to
improve cleaning performance. If "Energy Saver
On" is selected, the heater is off.
Energy Saver
Off
Auto Start
Off
Energy Saver
On
Auto Start
On
When “Auto Start on” is chosen, the
washer will automatically start when the
cycle is selected.
Selecting“Energy Saver on” deactivates
the internal water heater. “Energy
Saver off” activates internal water
heating for improved cleaning perfor-
mance.
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.
13
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EATURES
F
DETERGENT
DETERGENT COMPARTMENT
®
Your Maytag Neptune washer is designed
to use either high efficiency (HE) deter-
gents or regular detergents normally used
with top-loading washers.
1. Pour laundry detergent directly into the detergent com-
partment before starting the clothes washer or as the
washer is filling.
2. If color-safe bleach is to be used, it should be added with
detergent to the detergent compartment for best results.
• For best cleaning results, use a high efficiency detergent
such as Tide HE or Wisk HE*. High efficiency detergents
contain suds suppressors which reduce or eliminate
suds. When less suds are produced, the load tumbles
more efficiently and cleaning results are maximized.
• When adding color-safe bleach with detergent, it is best if
both laundry products are in the same form; granular or
liquid.
• When using regular detergent formulated for top-
loading washers, it is important to pay close attention to
the soil level of the load, load size, and water hardness**.
To avoid over-sudsing, reduce the amount of detergent
used with soft water or with small or lightly soiled loads.
If using the “PRESOAK” setting, measure 1-1/2
times the amount of detergent.
*
Brand names are trademarks of the respective manufacturers.
** To determine water hardness in your area, contact your local water
utility or State University Extension office in your area.
AUTOMATIC DISPENSER
The automatic dispenser consists of three compartments
which hold 1) liquid or granular detergent and color safe
bleach, 2) liquid chlorine bleach and 3) liquid fabric softener.
All laundry products can be added at once in their respective
dispenser compartments. They will be dispensed at the
appropriate time for most effective cleaning.
After loading the laundry additives into the dispenser, close
the dispenser lid.
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EATURES CONT.
F
SOFTENER COMPARTMENT
BLEACH COMPARTMENT
(Chlorine Bleach Only)
1. Pour the recommended amount of liquid fabric softener into
the softener compartment. For smaller loads use less than
one cap full.
1. Add chlorine bleach to the bleach compartment DO
NOT exceed the MAX FILL line. The chlorine bleach
compartment will hold 3/4 of a cup.
2. Fabric softener may be diluted with warm water until it
reaches the MAX FILL line on the compartment. Do not
dilute the liquid fabric softener compartment above
the MAX FILL line.If the compartment is filled above
the MAX FILL line, fabric softener will enter the
clothes washer too early.
2. Avoid splashing or over-filling the compartment. Over-
filling the compartment will release the chlorine
bleach into the clothes washer too early.
3. The washer automatically dispenses bleach into the tub
when there are approximately two minutes left in the
wash portion of the cycle.This maximizes the effective-
ness of the bleach.
3. This compartment automatically dilutes and releases liquid
fabric softener at the proper time during the rinse cycle.
4. The dispenser automatically dilutes liquid chlorine bleach
before it reaches the wash load.
NOTE:
• Use the softener compartment only for liquid fabric softeners.
NOTE:
• Using the Downy Ball* is not recommended with this washer. It
will not add fabric softener at the appropriate time. Use the dis-
penser on top of the washer.
• Never pour undiluted liquid chlorine bleach directly onto the
load or into the tub. It is a powerful chemical and can cause
fabric damage,such as weakening of the fibers or color loss,
if not used properly.
• If you prefer to use color-safe, non-chlorine bleach, add it to
the detergent compartment. Do not pour color-safe
bleach into the bleach compartment.
*
Brand names are trademarks of the respective manufacturers.
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ARE AND CLEANING
C
Turn off the water faucets after finishing the day’s
washing. This will shut off the water supply to the clothes
washer and prevent the unlikely possibility of damage from
escaping water.
Clean the following as recommended:
Control Panel – clean with a soft, damp cloth. Do not use
abrasive powders or cleaning pads. Do not spray cleaners
directly on the panel.
Use a soft cloth to wipe up all detergent, bleach or other
spills as they occur.
Cabinet – clean with soap and water.
Interior – hard water deposits may be removed, if
needed, using a recommended cleaner labeled clothes washer
safe.
CLEANING THE DISPENSER
The dispenser may need to be cleaned periodically due to
laundry additive build-up. For easy clean-up of the dispenser,
grasp the removable two-compartment container (for bleach
and softener) as shown in illustration #1.As you begin to lift
the two-compartment container, tilt slightly inward,
according to illustration #2 and remove from the main dis-
penser.
remove the cap covering the siphon tube for the bleach and
softener. Run warm water and a soft brush or cloth over the
two parts to remove any excess laundry additives.
Clean the main dispenser area using water and a soft cloth.
Once the main dispenser is clean, follow the illustrations in
reverse order to replace the two compartment container to its
original location.
Once the two-compartment container is removed from the
main dispenser, take it to a sink. Follow illustration #3 to
NOTE: Do not use any cleaning substance but water in the main dispenser. It is possible for cleaning substances to
drain into the tub. If this should happen, set the washer for a rinse and spin cycle to remove any cleaning substance from
the washer before doing a load of laundry.
Step 1
Step 2
Step 3
A
C
H
N
E
L
X
B
L
I
E
M
O
X
A
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TORING THE CLOTHES WASHER
S
Washers can be damaged if water is not removed from hoses
and internal components before storage. Prepare the washer
for storage as follows:
• Turn the water faucets off and disconnect the inlet hoses.
• Disconnect the clothes washer from the electrical supply and
leave the washer door open to let air circulate inside the tum-
bler.
• Select the“COTTON/STURDY” and“QUICK” setting and
add one cup of bleach to the detergent dispenser without
clothes in the tumbler. Run the clothes washer through a
complete cycle.
• If the washer has been stored in below-freezing temperatures,
allow time for the washer to thaw out prior to use.
For information on long-term storage or storage of your washer during extreme cold temperatures,
call Maytag Customer Service toll-free at 1-888-462-9824.
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
EPLACING INTERIOR LIGHT
R
Instructions for replacing the bulb:
1) Unplug or disconnect the clothes washer from the electrical power supply.
2) Open the door.
3) Unscrew the light bulb counter clockwise from the socket.
4) Replace the bulb with a 10 watt candelabra base light bulb and rotate clockwise.
5) Plug in or reconnect clothes washer to the power supply.
EVERSING THE CLOTHES WASHER DOOR
R
Clothes washer door swing direction can be changed using the following procedure:
1) Swing door fully open and support it while removing four hinge screws (which hold hinges to door assembly).
2) Move door to a work surface and transfer four color matched door screws to the opposite side of the door assembly.
3) Remove one screw holding top hinge to cabinet and one screw holding top hinge cover to cabinet (opposite side).
4) Remove hinge and bracket from cabinet by moving them up and down to a position where they are released.
5) Install hinge and bracket in swapped locations and drive screws to attach them securely to the cabinet.
6) Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position.
7) Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet.
8) Support door in fully open position on hinge side and drive four screws to securely attach hinges to door assembly.
9) Close door and check to see that clothes washer operates properly.
17
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EFORE YOU CALL
B
For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see the
enclosed LaunderingTips booklet.
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® WASHER...
• Use Max Extract Spin Speed option.
• Try using a high efficiency detergent to reduce sudsing.
• Load is too small.Very small loads (one or two items) may not spin out completely.
Load isTooWet at
End of Cycle
• Make sure door is firmly closed.
• Make sure hose connections are tight.
• Make sure end of drain hose is correctly inserted and secured to drain facility.
• Avoid overloading.
Leaks Water
• Use high efficiency detergent to prevent over-sudsing.
• Check fuse or reset circuit breaker.
• Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.
• Close the door and push the START/PAUSE touchpad. For your safety,washer will not tumble or spin
unless the door is closed.
Won’t Spin
or Drain
• After pressing the START/PAUSE touchpad, it will take a few moments before the clothes washer
begins to spin.The door must lock before spin can be achieved.
• See “Tub is Completely Full of Suds” below.
• Plug cord into live electrical outlet.
• Check fuse or reset circuit breaker.
• Close door and push the START/PAUSE touchpad to start the clothes washer. For your safety,washer
will not tumble or spin unless door is closed.
Stops
• This may be a pause or soak period in the cycle. Wait briefly and it may start.
• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.
• Run the clothes washer through another complete cycle using cold water.
• Reduce detergent amount for that specific load size, soil level and water hardness.
• Use high efficiency or low sudsing detergent specially formulated for front load washers.
Tub is Completely
Full of Suds
• Turn both faucets on fully.
• Make sure temperature selection is correct.
• Make sure hoses are connected to correct faucets and inlet connections. Flush water line before
filling washer.
• Check the water heater. It should be set to deliver a minimum 120°F (49°C) hot water at the tap.
Also check water heater capacity and recovery rate.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
• When warm rinse is selected, only the final rinse will be warm. The first two
rinses will be cold.
Fills with the
Wrong
Temperature
Water
• While the washer is filling for cold or warm wash temperatures, both hot and cold
water will go through the dispenser as the automatic temperature control feature
checks incoming water temperatures.This is normal and will only happen the first time the washer is
used.
CONTINUED
18
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EFORE YOU CALL CONT.
B
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® WASHER...
• Be sure the door is tightly closed.
• Plug cord into a live electrical outlet (tub light should illuminate).
• Check fuse or reset circuit breaker.
• Open and close the door, then push the START/PAUSE touchpad.
• Turn both faucets on fully.
Won’t Fill
• Straighten inlet hoses.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
• Open and close the door, then push the START/PAUSE touchpad.
• Check fuse or reset circuit breaker.
• Open and close the door and press the START/PAUSE touchpad. For your safety, the clothes washer
will not tumble or spin unless the door is closed.
Won’tTumble
• Press the START/PAUSE touchpad to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
Door Locked Shut;
Will Not Open
• Open the door and wash the lower portion of the gray door seal with a solution of 1 cup chlorine
bleach to 2 cups water.
• Select the following control panel setting: Cotton Sturdy, Hot/Cold, Heavy soil setting.
• Fill the bleach dispenser cup with liquid chlorine bleach and start the washer.
• Pour an additional 1/2 cup bleach into the detergent dispenser as the washer is filling.
• Allow the washer to complete the cycle.
Freshening
Your Washer
• At the end of the cycle, open the door and dry the gray door seal.
• Clothes washer should be leveled properly as outlined in installation instructions.
• Check the leveling leg lock nuts are tightened.
• Be sure rubber feet are installed on leveling legs.
• Weak floors can cause vibration and walking.
Is Noisy
• For information on normal operating sounds, see page 20.
For further assistance, call Maytag Customer Service toll-free at 1-888-4-MAYTAG (1-888-462-9824).
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
19
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PERATING SOUNDS
O
NORMAL OPERATING SOUNDS OF YOUR MAYTAG NEPTUNE® CLOTHES WASHER
The motor increases speed to spin the tub to remove moisture from the load.
High pitched sound during a spin
cycle.
Detergent is dispensed at the start of the cycle. Bleach is dispensed during final
minutes of wash. Fabric softener is dispensed during the third rinse while the
washer is filling.
Flushing water sound coming from
the dispenser area.
Sloshing or gurgling water sound
when washer is off and the tub is
rotated.
The sealed balance ring around the tub contains a liquid and is designed to
make the washer spin smoothly.
“Whirring” or “Sloshing” sound
The tub rotates one direction followed by a pause.The tub reverses direction
and pauses.This action continues throughout the cycle.
followed by
a
pause, repeated
throughout the wash cycle.
Clothes washer maintains a slightly
reduced spin speed after achieving a
higher spin speed.
After reaching the maximum spin speed, the machine may reduce spin speed
slightly to create less noise and vibration.
The spin speed slows down dramati-
cally when it sounds like an out-of-bal-
ance load.
The tumbler will begin to accelerate to speed, then slows back down to redis-
tribute the load more evenly when an unbalanced load occurs.
®
The Maytag Neptune clothes washer uses a true adaptive fill and adds more
water during the wash cycle as it is needed.
Water is added after the washer
has been tumbling for a while.
OR
Water flows through the dispenser to dilute and add bleach or fabric softener
at the appropriate time.This will occur even if bleach and fabric softener are
not used.
Before the washer starts to fill, it will make a series of clicking noises to check
the door lock and do a quick drain.
Clicking/draining sounds when washer
is started.
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UESTIONS & ANSWERS
Q
Q. What’s the best cycle to use if I have stains on my laundry?
A. Select Cotton/Sturdy fabrics and the Heavy soil wash time. Pretreat the stains with a laundry pre-treat product. Refer to the
“Stain Brain” under Help for more information on treating specific stains.
®
Q. How large of a load can I wash in my Maytag Neptune washer?
A. The tub can be loaded completely full with dry, unfolded clothes. However, do not pack the tub tightly. If the load is heavily
soiled it is very important not to overload the washer.
Q. At the end of the cycle my load comes out wetter than normal.What causes this?
A. During tumble and spin the washer may have had difficulty getting to a full spin speed because the load was not evenly dis-
tributed.This can occur with small loads, heavy items or a load in which too much detergent was used, causing over-sudsing.
Redistribute the load in the washer, close the door and follow these steps. Touch “More Cycles”, “Spin”, and Start
Pause.
Q. My laundry items seem to be very wrinkled at the end of the cycle. What can I do to correct the problem?
A. Wrinkling is caused by the combination of heat and pressure. Be sure wrinkle free or permanent press fabrics are washed
on theWrinkle Free cycle, and a cold rinse is used. (See pg. 5 forWASH/RINSETemperature).DO NOT USE MAX-EXTRACT.
Q. My whites are not as white as I’d like.What can I do?
A. Wash white loads using the Cotton Sturdy fabric selection. Select the hot wash/cold rinse temperature setting and put 3/4
cup of chlorine bleach in the bleach dispenser.The bleach will be dispensed in the final minutes of the wash providing for
optimal whitening. Maytag recommends a hot water wash temperature of 120-140˚ F (49˚- 60˚ C).
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OTES
N
®
®
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LOTHES WASHER WARRANTY
C
Full OneYear Warranty
For one (1) year from the date of original retail purchase, any part which fails in normal home use will be repaired or
replaced free of charge.
Limited Warranty
After the first year from date of original retail purchase, through the time periods listed below, the parts designated below
which fail in normal home use will be repaired or replaced free of charge for the part itself,with the owner paying all other
costs, including labor, mileage and transportation.
SecondYear – All parts.
Third through Fifth – Electronic control.
Third throughTenth – Drive motor.
Third through Lifetime – Stainless steel inner wash basket.
Additional Limited Warranty Against Rust-Through
Should an exterior cabinet, including the top and baseframe, rust through during the one year period starting from the
date of retail purchase,repair or replacement will be made free of charge. After the first,and through the tenth year,repair
or replacement will be made free of charge for the part itself,with the owner paying all other costs,including labor,mileage
and transportation.
Please Note: This full warranty and the limited warranty apply when the washer is located in the United States or
Canada. Washers located elsewhere are covered by the limited warranty only, including parts which fail during the first
two years.
The specific warranties expressed above are the ONLY warranties provided by the manufacturer.This warranty gives you
specific legal rights, and you may also have other rights that vary from state to state.
To Receive Warranty Service
To locate an authorized service company in your area contact the Maytag dealer from whom your appliance was purchased;or call Maytag
Appliances Sales Company, Maytag Customer Assistance at the number listed below. Should you not receive satisfactory warranty ser-
vice, please call or write:
Maytag Appliances Sales Company
®
Attn: CAIR Center
P.O. Box 2370
Cleveland,TN 37320-2370
U.S. or Canada (toll-free) 1-888-462-9824
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
When contacting Maytag Appliances Sales Company, Maytag Customer Assistance about a service problem, please include the following:
(a) Your name, address and telephone number;
(b) Model number and serial number (found on the back of the control panel) of your appliance;
(c) Name and address of your dealer and the date the appliance was purchased;
(d) A clear description of the problem you are having.
(e) Proof of purchase.
What is not covered by these warranties:
1. Conditions and damages resulting from any of the following:
a. Improper installation, delivery, or maintenance.
b.Any repair, modification, alteration or adjustment not autho-
rized by the manufacturer or an authorized servicer.
c. Misuse, abuse, accidents, or unreasonable use.
d. Incorrect electric current, voltage or supply.
e. Improper setting of any control.
4. Products purchased for commercial or industrial use.
5. The cost of service or service call to:
a. Correct installation errors.
b. Instruct the user on proper use of the product.
c.Transport the appliance to the servicer.
6. Consequential or incidental damages sustained by any person
as a result of any breach of these warranties.
2. Warranties are void if the original serial numbers have been
removed, altered, or cannot be readily determined.
Some states do not allow the exclusion or limitation of conse-
quential or incidental damages, so the above exclusion may not
apply.
3. Light bulb
User’s Guides, service manuals and parts catalogs are available from Maytag Appliances Sales Company, Maytag Customer Assistance.
Maytag • 403 West Fourth Street North • P. O. Box 39 • Newton, Iowa 50208
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