Matrox G450 MMS
User Guide
10807-301-0100
2002.08.02
Download from Www.Somanuals.com. All Manuals Search And Download.
Hardware installation
This section describes how to install your Matrox card. For information specific to your computer,
like how to remove its cover, see your system manual.
WARNING: To avoid personal injury, turn off your computer, unplug it, and then wait for
it to cool before you touch any of its internal parts. Also, static electricity can severely
damage electronic parts. Before touching any electronic parts, drain static electricity from
your body (for example, by touching the metal frame of your computer). When handling
a card, carefully hold it by its edges and avoid touching its circuitry.
1
2
Switch to the standard VGA display driver
If you’re running Windows 2000/XP on your computer, this step isn’t necessary.
If you’re using another operating system (for example, Windows NT 4.0), see its
documentation for how to switch to VGA mode.
Open your computer and
remove your existing graphics
card*
If a graphics card isn’t already installed in
your computer, skip to step 3.
a
b
Turn off your computer and all
peripherals such as your monitor or
printer.
Open the computer and remove your
existing graphics card (if any). (If
graphics hardware is built into the
motherboard of your computer, this
graphics hardware should automatically
disable itself after your Matrox card is
installed.)
* With multi-display mode, you may be able to use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP
online help under “Multiple Display Support”. For Windows NT 4.0, only Matrox graphics card models supported by the Matrox
display driver can be used.
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3
AGP slot
3
Choose a PCI slot
(Back of
computer)
a
Most computers have different types of
expansion slots. Choose a PCI slot for
your graphics card. Your system manual
should identify the location of each type
of expansion slot in your computer.
PCI slot
ISA slot
b
Remove the cover for the slot you intend
to use (if it’s not already removed). Save
the screw for the mounting bracket. (If
another slot is uncovered, you can seal it
with the cover you just removed.)
WARNING: Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
PCI card
AGP card
4
Insert your Matrox card
a
b
c
Position your Matrox card over the
expansion slot you’ve chosen.
Push the card in firmly and evenly until
it’s fully seated in the slot.
Replace the screw to secure the bracket
of your Matrox card to the computer
frame.
4
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5
Connect your dual-monitor
cables
Attach your Matrox dual-monitor cables* to
the connectors on the bracket of your
Matrox MMS card. Make sure the
connectors are firmly in place.
WARNING: To
avoid damaging the
LFH-60 connector
on your dual-
monitor cable or on
your graphics card,
carefully insert the connector on your
dual-monitor cable as straight as possible
into the connector on your graphics card.
Specifically, inserting the connectors into
each other at an angle is likely to bend and
damage the pins on the connector of the
dual-monitor cable.
Dual-monitor
cable
6
Connect your monitors
HD-15
connector
If your monitor has an HD-15 connector,
use a DVI-to-HD15 adapter included with
your product to connect your monitor cable
to your dual-monitor cable. The DVI-to-
HD15 adapter may already be connected to
your dual-monitor cable.
DVI-to-HD15
adapter
If your monitor has a DVI connector,
connect your monitor cable directly to the
dual-monitor cable without using a DVI-to-
HD15 adapter. You may have to remove the
DVI-to-HD15 adapter to connect your
monitor.
Make sure all connectors are firmly in place
and properly fastened.
DVI connector
* Only one dual-monitor cable is included with Matrox MMS×2 cards.
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Note: Monitors are numbered consecutively based on which
connector each is attached to. Numbering starts with the primary
display – the one that first displays information when you restart your
computer. If another graphics card is installed in your computer,
display numbering may be different.
Note: To connect a digital monitor (a
monitor that uses digital input, usually a
flat panel monitor) to your Matrox
HD-15 connector (analog)
product, your monitor must have a DVI
connector.
support both digital and analog input. If
you’re using one of these monitors with
DVI connector
(digital)
DVI connector
(analog/digital)
your Matrox product, make sure it’s configured to use the correct type of input. For more
information, see your monitor documentation.
Your Matrox card is now installed. Restart your computer and install your Matrox software (see
“Software installation”, page 7).
6
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Software installation
This section describes how to install Matrox
software for Windows 2000/XP or NT 4.0
.
You may need administrator rights to install
certain software. For more information, see
Windows documentation.
1
2
Restart your computer If you’re using Windows 2000/XP, it detects new
hardware when you restart. If Matrox display drivers haven’t been previously installed,
Windows reports finding a PCI adapter. Windows prompts you to install a display driver.
Follow the on-screen instructions. (The Matrox Windows 2000/XP display driver is in the
Win2k folder.)
Install required software After your computer has restarted, insert (or reinsert)
the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically
starts.* This setup program works with Windows 2000/XP and NT 4.0, and detects which
operating system you’re using. If the required display software isn’t already installed, the
setup program automatically prompts you to install this software. Follow the on-screen
instructions.
After the required display software is installed, you’re prompted to restart your computer for
changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.
3
4
Install optional software After your computer restarts, the setup program shows
you a list of additional items you can install. For each item you want to install, select a list
item, click Install, then follow the on-screen instructions.
Set up your display software See “Display setup”, page 8.
* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.
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Display setup
Windows 2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk software. This
software helps you get the most out of your Matrox graphics card. This section has important
information on how to configure your display settings using Matrox PowerDesk software.
Accessing PowerDesk property sheets
Many display controls are on Matrox PowerDesk property sheets. You can identify
Matrox PowerDesk property sheets by the icon appearing on the tab. To access
these property sheets:
!
!
Windows 2000/XP – Right-click your Windows desktop background, then click
Advanced. If you’re using a multi-display desktop, select a
Properties
"
Settings
"
display before clicking Advanced
.
Windows NT 4.0 – Click Start
"
Settings
"
Control Panel
"
Matrox Display Properties
(double-click).
Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon (
) on your Windows
taskbar. To see the QuickDesk icon in Windows XP, you may need to click the Show hidden icons
button ( ) on your Windows taskbar.
Note: Multi-display mode is supported under Windows 2000/XP and NT 4.0. For more
information on multi-display mode, see Windows 2000/XP online help under “Multiple
Display support”.
Monitor setup
Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make
sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor,
correct settings are usually automatically selected. The following explains how to make sure your
monitor settings are okay.
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
8
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Windows 2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should
automatically use correct settings for your monitor. To make sure the correct monitor is
selected in Windows:
1
Right-click your Windows desktop background, then click Properties
"
Settings
"
Advanced
"
Monitor. If you’re using a multi-display desktop (see “Multi-display setup”,
page 10), select a display before clicking Advanced
.
2
3
If the monitor name listed doesn’t match your monitor, click Properties
"
Driver
"
If you’re using a multi-display desktop (see “Multi-display setup”, page 10), repeat steps
1–2 for each display in your Windows desktop.
For more information on Windows monitor settings, see Windows documentation.
If you want to customize your Windows monitor settings:
1
property sheets”, page 8).
2
Depending on what you want to do, click one of the buttons in the Monitor settings
selection method box, then follow the on-screen instructions.
Windows NT 4.0 –
1
Access the PowerDesk Monitor property sheet (see “Accessing PowerDesk property
sheets”, page 8).
2
If you have a Plug-and-Play monitor:
Make sure the Plug-and-Play (DDC) monitor button is
monitor. If not, click this button, then click Apply
.
If you don’t have a Plug-and-Play monitor:
See if the Default monitor (60 Hz) button is selected. If
so, use the Matrox monitor selection method. For more information on Matrox monitor
selection, see Matrox PowerDesk online documentation.
3
If you’re using a multi-display desktop (see “Multi-display setup”, page 10), repeat steps
1–2 for each display in your Windows desktop.
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Multi-display setup
To set up multi-display mode:
Windows 2000/XP – If multi-display mode isn’t automatically enabled when you restart
Windows:
1
2
check box, then click Apply
To change resolution and color settings for each display, select a display, then change the
Screen area and Colors settings. When you’re done, click OK
.
3
.
Windows NT 4.0 –
1
Access the PowerDesk Settings property sheet (see “Accessing PowerDesk property
sheets”, page 8).
2
3
Click Multi-Display Desktop
(
).
Move the Desktop area slider to adjust your multi-display desktop, then click OK to
accept your changes.
Note: In multi-display mode under Windows NT 4.0, the same display settings (resolution
and color palette) are used for each display.
More PowerDesk information
For more information on Matrox PowerDesk:
Windows 2000/XP or NT 4.0 – For context-sensitive help where available, click the “
”
icon in the title bar, then click the item you want help on. Right-click a help topic for a
context-sensitive help.)
Windows 2000/XP – Access the PowerDesk Information property sheet (see “Accessing
PowerDesk property sheets”, page 8), then click Help or View Readme File
.
Windows NT 4.0 –
!
!
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk
property sheets”, page 8).
Click the Matrox QuickDesk icon (
) on your Windows taskbar, then click Help
"
PowerDesk Guide or Help
"
View Readme File.
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Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
What follows is information on how to restart your computer in VGA mode
.
If your primary display is usable
:
Windows 2000/XP or NT 4.0 –
1
Restart your computer:
#
#
Windows 2000/XP – Click Start
Windows NT 4.0 – Click Start
"
Shut Down
"
Restart
"
OK.
"
Shut Down
"
Restart the computer
"
Yes.
2
3
Windows 2000/XP – Before Windows starts, press [F8] for the Windows startup menu
to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows
starts.)
Select “VGA mode”, then press [Enter].
If your primary display is unusable
:
Windows 2000/XP –
1
Press [Ctrl]+[Alt]+[Del]
restart your computer.
"
[Tab]
"
[Tab]
"
[Enter]
"
[$] (down arrow)
"
[Enter] to
2
3
Before Windows starts, press [F8] for the Windows startup menu to appear.
Select “VGA mode”, then press [Enter].
Windows NT 4.0 –
1
Press [Ctrl]+[Alt]+[Del]
restart your computer.
"
[Tab]
"
[Tab]
"
[Enter]
"
[$] (down arrow)
"
[Enter] to
2
From the startup menu, choose Windows “VGA mode”.
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Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1Cause Your Matrox card may not be properly installed.
1Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 3.
2Cause There may be an unsupported graphics adapter in your computer. (For Matrox multi-display
mode in Windows NT, all graphics cards in your computer must be Matrox cards supported
by the display driver.)
1Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2Solution If a graphics adapter is built-in to your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual
for instructions on how to disable your computer built-in graphics adapter.
3Cause Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
1Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
4Cause The BIOS of your Matrox graphics card may need to be updated or restored.
1Solution For advanced users – If you have another VGA-compatible graphics card (ISA or PCI), you
can try resetting the BIOS of your Matrox graphics card:
1
Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose a PCI slot”, page 4.
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2
Plug your monitor into the other graphics card and restart your computer.
Note: Make sure your computer uses the other graphics card to control your primary
display. The graphics card that controls your primary display is the one that first
displays information when you restart your computer.
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP
– see “Choose a PCI slot”, page 4) of each graphics card help determine which graphics
card controls your primary display.
To control which graphics card is used for your primary display, you may be able to
change the configuration of your computer BIOS. For information on how to change
your computer BIOS settings, see your system manual.
3
4
Make sure Matrox System Utilities are installed on your computer. (These can be
installed from your Matrox CD-ROM.)
Windows 2000/XP or NT 4.0 – Click Start
"
Run, type c:\matrox\util\pbioswin, then
click OK. Follow the on-screen instructions.
DOS – Restart your computer in DOS mode, then type:
cd c:\matrox\util [Enter]
upbiosdos [Enter]
5
6
Turn off your computer, remove the other graphics card, then plug your monitor into
your Matrox graphics card.
Restart your computer.
Problem Wrong color balance, screen image off-center, or no picture at all
1Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2Cause Your monitor may not be properly connected.
1Solution Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (see “Connect your dual-monitor cables”, page 5).
2Solution Make sure the monitor power cable is firmly in place.
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3Solution Make sure the connection to the back of the monitor is firmly in place.
If your monitor uses BNC input, make
sure the Red (R), Green (G), Blue (B),
Horizontal Sync (HSYNC – white or gray
wire), and Vertical Sync (VSYNC – black
wire) connections are firmly in place and
plugged into the correct input.
Bayonet Nut Connect (BNC)
3Cause If your monitor uses BNC input, one or more connection settings may be incorrect.
1Solution Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the sync
set to “external”. These controls are usually switches on the back of your monitor.
4Cause If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1Solution Make sure correct software monitor settings are selected.
If your primary display is still usable, see “Monitor setup”, page 8. Otherwise, see the next
troubleshooting item.
Problem After the startup screen, or after display settings are changed,
the screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1Cause Analog monitors only – The Matrox display driver may be trying to use settings your
monitor doesn’t support. This can happen if a monitor was never selected in the software and
the display resolution was changed to one your monitor doesn’t support, or if the monitor
connected to your computer was changed without it being changed in the software
permanently damaged. For more information, see your monitor manual.
1Solution Make sure the correct monitor is selected in Windows.
Windows 2000/XP –
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in VGA mode”, page 11).
2
3
Right-click the Windows desktop background, then click Properties
"
Settings.
Move the Screen area (Windows 2000) or Screen Resolution (Windows XP) slider
down to its lowest setting, then click OK.
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4
5
6
Restart your computer normally.
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 8).
Make sure you’re not using inappropriate monitor setting customizations: Access the
PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk property sheets”,
page 8), then click Delete all customizations
.
7
Note: In multi-display mode, each display has its own monitor settings (refresh rates).
Make sure correct software monitor settings are selected for each monitor.
2
Windows NT 4.0 –
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in VGA mode”, page 11).
2
Right-click the Windows desktop background, then click Properties
"
Settings.
Windows may prompt you that the display settings are incorrect for the current mode;
click OK to continue.
3
4
5
Move the Desktop area slider down to its lowest setting, then click OK.
Restart your computer normally.
With the Matrox PowerDesk Monitor property sheet, select monitor settings for each
display, then adjust your display settings. For more information, see the Matrox
PowerDesk online documentation.
6
If necessary, restore your original display settings (see steps 2 and 3).
2Cause Files on your system may have been deleted or corrupted.
1Solution Remove, then restore Matrox software:
Note: Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports
all Matrox products in your computer.
Windows 2000/XP or NT 4.0 –
1
If your primary display is currently unusable, restart your computer in safe mode or
VGA mode (see “Restarting in VGA mode”, page 11).
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2
To remove Matrox software:
#
Windows 2000/XP – Click Start
Programs (double-click*)
Change/Remove Yes. (* Depending on your version and configuration of
Windows, this part of the step may not be necessary.)
"
Settings
*
"
Control Panel
"
Add/Remove
"
Matrox Graphics Software (remove only)
"
"
#
Windows NT 4.0 – Click Settings
(double-click)
"
Control Panel
"
Add/Remove Programs
"
Install/Uninstall
"
Matrox Graphics Software (remove only)
"
Add/Remove
"
Yes
.
3
After removing Matrox software, install the latest display driver for your Matrox graphics
card. You may also need to reinstall other Matrox software.
Note: Windows 2000/XP – You may need administrator rights to remove certain software.
For more information, see Windows documentation.
More information
We provide additional information in help files and in the online version of this guide. This guide is
available on your installation CD-ROM as an Adobe Acrobat file (Doc\English\Guide\Guide_en.pdf)
.
To view or print PDF files, use the Acrobat Reader program, which you can install from the “Matrox
Installation” CD-ROM.
Note: Be sure to check for any last-minute release notes at the end of this manual and in
the Matrox CD-ROM Readme file. Also, check the Matrox Web site
information.
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Extra troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
Problem Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall display driver
Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain
software. For more information, see Windows documentation.
1Cause The problem may be specific to the motherboard in your computer.
1Solution There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2Cause Files on your system may have been deleted or corrupted.
1Solution Remove, then restore Matrox software. For more information, see page 15.
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Problem Monitor settings aren’t automatically detected
WARNING: If incorrect software monitor settings are used, your display may become
unusable and some monitors can be permanently damaged. For more information, see
your monitor manual.
Note: To check if your monitor settings are properly selected:
1
Windows 2000/XP – Right-click your Windows desktop background, then click
Monitor. If you’re using multi-display mode,
select a display before clicking Advanced
Properties
"
Settings
"
Advanced
"
.
Windows NT 4.0 – Access the Matrox PowerDesk Monitor property sheet (see
“Accessing PowerDesk property sheets”, page 8). If you’re using multi-display mode,
select a display number.
2
If you see the name of your monitor or “Plug-and-Play”, your monitor settings are
properly selected.
If you see the wrong monitor name or Default monitor, your monitor settings aren’t
properly selected.
1Cause Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-
and-Play.
1Solution Manually select your monitor settings in the software. For Windows 2000/XP or NT 4.0, see
“Monitor setup”, page 8.
2Cause If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
1Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
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3Cause You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature
of a monitor can’t be used with BNC connectors.
1Solution If there’s an HD-15 connector at the back of your monitor, use this connector instead of the
BNC connectors.
BNC (Bayonet Nut Connect)
connectors
HD-15 connector
Problem Built-in network card doesn’t work after multi-monitor graphics card
is installed
1Cause The installation of a multi-monitor graphics card may have caused your computer to
reallocate system resources.
1Solution Try reinstalling your network drivers.
2Solution Try moving your Matrox multi-monitor graphics card to another PCI slot in your computer.
Problem Setup program reports an IRQ problem
(3D and video programs don’t work)
1Cause Your computer or program may not work well with bus mastering.
1Solution Disable bus mastering:
(If you want to continue using bus mastering, see the other solutions.)
Windows 2000/XP –
1
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk
property sheets”, page 8).
2
3
Clear the Use bus mastering check box.
Click OK
"
OK
"
Yes to accept the changes.
Windows NT 4.0 –
1
Click Start
"
Settings
"
Control Panel
"
Matrox Display Properties
"
Performance.
2
3
Clear the Use bus mastering check box.
Click OK Yes to accept the changes and restart your computer.
"
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2Cause Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction
between bus mastering and slave slots.
1Solution Change slots – Shut down your computer, disconnect it from the power supply, remove your
Matrox card and then insert it into a different PCI expansion slot. For instructions on how
to safely install your Matrox card, see “Hardware installation”, page 3.
3Cause Your computer may not have given an IRQ (interrupt request) to your Matrox graphics card
or may have given one used by another device in your computer. This may be because your
computer’s “Plug-and-Play” feature is turned off.
Windows 2000/XP – To check the display adapter’s IRQ:
1
2
3
Click Start
(double-click*)
configuration of Windows, this part of the step may not be necessary.)
"
Settings
*
"
Control Panel
"
Performance and Maintenance
*
"
System
"
Hardware
"
Device Manager. (* Depending on your version and
Click the plus sign to the left of the Display adapters. An “X” through an icon means the
hardware has been disabled. A circled exclamation point through the icon means the
hardware has a problem.
Double-click the name of your Matrox display
adapter to open a properties dialog box. The
type of problem is displayed in the General tab
"
Device status area. Check also the Resources
tab Resource settings list for an Interrupt
Request
"
.
1Solution Change settings in your computer BIOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ
to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options,
you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.
For more information on the BIOS setup utility of your computer, see your system manual
or contact your system manufacturer.
4Cause Your computer’s other BIOS settings may be incorrect.
1Solution Reset your computer BIOS settings to the factory defaults using your computer built-in BIOS
setup utility. The factory defaults are usually the “safest” settings. Check your system manual
for more information.
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Problem After game for Windows 2000/XP starts,
monitor doesn’t display properly
(blank screen, rolling or overlapping screen images)
monitor may not support the refresh rate the Matrox driver is using.
1Solution Windows 2000/XP –
1
2
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the
Windows taskbar, then click Close
.
2Solution Make sure your Matrox monitor settings are correct-
1
2
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the
Windows taskbar, then click Close
.
Access the Matrox PowerDesk Monitor Settings property sheet (see “Accessing
PowerDesk property sheets”, page 8).
3
4
Click Select customizations from the Matrox list.
From the Matrox monitor list, select the monitor model you’re using. If your monitor
model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for
example, Standard Monitor Types
"
Vesa 1024X768 @60Hz
"
Next). Follow the on-
screen instructions to complete the selection.
Using multiple
displays…
Problem Using multiple displays under Windows 2000/XP or NT 4.0,
program doesn’t work with main graphics card
1Cause Your main graphics card may not be controlling your primary display. The graphics card that
controls your primary display is the one that first displays information when you restart your
computer.
A program that doesn’t recognize multiple displays may not work with a graphics card unless
it’s controlling your primary display.
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI or AGP – see
“Choose a PCI slot”, page 4) of each graphics card help determine which graphics card
controls your primary display.
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1Solution If you’re having problems with a program that can be moved on your Windows desktop, run
this program on your primary display. Make sure the program window doesn’t overlap any
other display. If the program doesn’t work with the graphics card controlling your primary
display, or you want your main graphics card to control your primary display, see the other
solutions.
2Solution Change the configuration of your computer BIOS so that the slot type of your main graphics
card has priority for becoming the primary display. For information on how to change your
computer BIOS settings, see your system manual.
If your computer BIOS doesn’t let you select which slot type has priority for becoming the
primary display, a BIOS update may be available to let you do this. (The BIOS of most
computers can be updated with software.) For a possible BIOS update for your computer,
contact your system vendor.
3Solution If there’s a graphics controller built into the motherboard of your computer, by changing
your computer BIOS settings, you may be able to change which device controls your primary
display. For more information, see your system manual.
4Solution If you don’t need to use the graphics card that’s controlling your primary display, remove it
from your computer. If your primary display is controlled by the motherboard of your
computer, see your system manual for information on how to disable this graphics controller.
2Cause The program you’re using may not work properly with systems using more than one display
at a time.
1Solution An update may be available for the program you’re using. This update may fix problems this
program has with multi-display systems. For more information, contact the software
distributor for the program you’re using.
2Solution Windows 2000/XP – For advanced users – To use a program that doesn’t support multi-
display systems, you can disable all displays other than your primary display:
1
2
Restart your computer in “VGA” mode (see “Restarting in VGA mode”, page 11).
Click Start
(double-click*)
configuration of Windows, this part of the step may not be necessary.)
"
Settings
*
"
Control Panel
"
Performance and Maintenance
*
"
System
"
Hardware
"
Device Manager. (* Depending on your version and
3
4
Click the plus sign to the left of the Display adapters
.
For each display adapter, except for the one controlling your primary display, right-click
the name of a display adapter, then click Disable
"
Yes.
Note: Your primary display can’t be disabled.
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5
Restart your computer for changes to take effect.
Note: To restore display adapters, repeat steps 2–5, but click Enable in step 4.
Problem Not all graphics cards in the computer are fully supported
(Software doesn’t work with a certain graphics card, or another
graphics card doesn’t work at all)
1Cause If you have different models of graphics cards in your computer, your Matrox display driver
may not support all the graphics cards in your computer.
Under Windows 2000/XP, a display driver may support one or more graphics cards. If a
display driver doesn’t support a certain card, a different display driver must be used for that
card. Software that depends on a certain display driver may not work with a graphics card
that’s not using the same display driver.
Under Windows NT 4.0, only one display driver at a time may be used. To use more than one
graphics card, the display driver must support all the graphics cards installed. If an
unsupported graphics card is installed in your computer, that card either isn’t used or your
computer restarts in VGA mode (single-display, 640 × 480 resolution, 16 colors).
1Solution Install the latest unified display driver for your Matrox graphics cards. (A unified display
driver supports more than one model of graphics card.) This driver is available on the Matrox
products in your computer. Install the display driver by running the setup program included
with it.
Note: If your Matrox product was provided by the manufacturer of your computer, check
the Web site of that manufacturer for the latest display driver. A display driver provided by
the manufacturer of your computer is more likely to be tested with your computer model.
Note: A unified Matrox display driver may not be available for all the models of Matrox
graphics cards installed in your computer (especially for older models). Under Windows
2000/XP, you can use more than one display driver in this case.
2Solution If a graphics card isn’t supported, you may need to remove it. If there’s a graphics processor
built into the motherboard of your computer that’s not supported by your software, see your
system manual for information on how to disable this graphics processor.
2Cause Windows 2000/XP – If the Windows method for display driver installation was used (instead
of running the setup program included with your Matrox display driver), the driver may not
be installed for all the graphics cards it supports.
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1Solution Run the setup program included with the Matrox display driver. The setup program
automatically installs the display driver for each Matrox graphics card it supports.
Problem In multi-display mode, displays aren’t numbered consecutively
1Cause If you have more than one graphics card in your computer, the
display numbering may not be consecutive for the displays of a
multiple-display card. Display numbering depends on the types
of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your
computer.
1Solution Windows 2000/XP – Move the displays in Windows.
1
2
Right-click your Windows desktop background, then click Properties
"
Settings.
Select a display and move it according to the physical position of the monitor it’s
associated with.
Note: In multi-display mode for Windows NT 4.0, you have limited control over the
arrangement of your displays. For more information, see Matrox PowerDesk
documentation.
Problem Screen image defects appear or program doesn’t run properly,
or Windows doesn’t work properly
1Cause Some programs may not work properly with some Matrox acceleration.
1Solution Disable specific types of software acceleration:
Windows 2000/XP –
1
2
3
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk
property sheets”, page 8).
.
For more information, see context-sensitive help.
Click OK
"
Close to accept the changes. (Depending on the feature you disabled, you
may have to restart your computer for the changes to take effect.)
Windows NT 4.0 –
1
Access the Matrox PowerDesk Performance property sheet (see “Accessing PowerDesk
property sheets”, page 8).
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2
3
Clear one or more check boxes. For more information, see context-sensitive help.
Click OK Yes to accept the changes. (Depending on the feature you disabled, you may
have to restart your computer for the changes to take effect.)
"
2Solution Disable Windows effects:
Windows 2000 –
1
2
Right-click your Windows desktop background, then click Properties
Disable one or more features under Visual effects
"
"
Effects.
.
Windows XP –
1
Right-click your Windows desktop background, then click Properties
Appearance
"
Effects
.
2
Disable one or more features.
3Solution If possible, update your Matrox display driver. Matrox makes new display drivers available on
Note: If your Matrox product was provided by the manufacturer of your computer, check
the Web site of that manufacturer for the latest display driver. A display driver provided by
the manufacturer of your computer is more likely to be tested with your computer model.
4Solution Windows 2000/XP – Disable Matrox hardware acceleration:
1
Troubleshooting (or Troubleshoot).
"
Settings
"
Advanced
"
2
3
Move the Hardware acceleration slider to None
.
Click OK OK to accept the changes.
"
Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 41) and describe the problem. This
information may help us come up with a fix or work-around in a future driver release.
Problem Program window or dialog box doesn’t appear on screen
1Cause Another window or dialog box may be covering the window or dialog box you want to see.
1Solution Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
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2Cause If you’re using multi-display mode, the program window or dialog box may be in a display
or on a monitor that’s unusable. (For example, your monitor may not be properly connected
or configured.)
1Solution Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
3Cause The software may be using a display you didn’t intend to use or the software may be
configured to use more displays than the actual number of monitors you have.
1Solution Disable the display:
Windows 2000/XP –
1
2
Right-click your Windows desktop background, then click Properties
"
Settings.
Select the display you want to disable, then clear the Extend my Windows desktop onto
this monitor check box.
Windows NT 4.0 –
1
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk
property sheets”, page 8).
2
Move the Desktop area slider until the number of displays used matches the number of
monitors connected, then click OK to accept your changes. (The display you disable must
be the last one, if it’s not, to change your display configuration, see page 24.)
4Cause The program window or dialog box may be somewhere off-screen.
1Solution If the program window you want to see is named on the Windows taskbar, right-click on it
and select Maximize. (If you click Restore the program window goes back to its previous
position. To fix this problem, see the other solutions.)
2Solution Manually move the program window or dialog box:
1
2
Press [Alt]+[Space].
If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for
Move).
3
Press on one of the arrow keys once and move your mouse pointer to where you want the
window or dialog box to appear, then click. The program window or dialog box should
appear where you clicked.
3Solution Windows 2000/XP – Use the Move All Windows to Primary Display feature to move the
program window or dialog box. Simply press the keyboard shortcut assigned to this feature.
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To assign a keyboard shortcut to this feature:
1
2
Click the Matrox QuickDesk icon (
Create a keyboard shortcut for the Move All Windows to Primary Display feature.
4Solution Windows 2000/XP or NT 4.0 –
1
Windows 2000/XP – Click the Matrox QuickDesk icon (
) on your Windows taskbar,
then click Multi-Display Controls
.
Windows NT 4.0 – Access the Matrox PowerDesk PowerDesk property sheet (see
“Accessing PowerDesk property sheets”, page 8).
2
Enable one or more of the following features:
#
Open program windows in display
#
#
Use CenterPOPUP (Windows 2000/XP)
Center dialog boxes (Windows NT 4.0)
3
Choose where you want the program window or dialog box to appear.
For more information, see Matrox PowerDesk context-sensitive help.
Problem Display on digital monitor appears blurry or uses only a portion of the
screen
1Cause You may be using a lower display resolution than what your digital monitor supports. If your
monitor supports display scaling, the image on your screen may appear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
1Solution Select the highest display resolution available. This generally results in better image quality.
Problem Can’t select one or more display resolutions supported by your
monitor
1Cause Windows 2000/XP – Windows may be disabling display resolutions that it can’t detect as
supported by your monitor.
1Solution Install the latest monitor software from your monitor manufacturer.
2Solution Change Windows monitor settings:
1
2
3
Right-click your Windows desktop background, then click Properties
"
Settings.
If you’re using a multi-display desktop, select a display.
Click Advanced
click OK OK
"
Monitor, disable Hide modes that this monitor cannot display, then
"
.
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Video
The following troubleshooting items address problems related to video files.
Problem Video file playback is jerky (skipping frames)
Note: Jerky video file playback may be the result of slow playback or recording. Slow
recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by
frames that were dropped during recording, the problem can only be fixed by recapturing
the video under better conditions.
1Cause Your hard disk may be too slow.
1Solution Try defragmenting your hard disk.
Windows 2000 – To defragment a hard disk, click Start
"
Programs (or All Programs
)
"
Accessories
"
System Tools
"
Disk Defragmenter.
2Solution If possible, try using a faster disk.
Tip: If your computer has more than one hard disk, you may get better results if you play
back or capture video files with a disk other than the one where the Windows swap file is
stored. The Windows swap file is usually stored on drive “C:”.
3Solution Make sure the drive you’re using (a hard disk or DVD drive) is using DMA (if your drive
supports DMA transfers). To use DMA:
WARNING: Not all drives support DMA well. For more information, see the
documentation that came with your hard disk.
Windows 2000/XP –
1
Click Start
"
Settings
*
"
Control Panel
"
Performance and Maintenance
*
"
System
(double-click*)
"
Hardware
"
Device Manager. (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
2
Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the
name of the appropriate controller.
3
4
Change each Transfer Mode setting to “DMA if available”.
Click OK to accept the changes.
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Windows NT 4.0 – Install a DMA driver. For most computers, a DMA driver is available for
Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many
computers). For more information on how to get this driver, contact your system vendor.
2Cause Too many programs may be running (using up computer resources).
1Solution Close other programs, including memory resident programs like System Agent
.
3Cause Your display settings may be too high. As a result, video file playback may not be fully
supported by your Matrox hardware.
with a 16-bit color palette.
To access display settings:
!
Windows 2000/XP – Right click your Windows desktop background, then click
Properties
"
Settings.
!
Windows NT 4.0 – Access the Matrox PowerDesk Settings property sheet (see “Accessing
PowerDesk property sheets”, page 8).
4Cause Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card
in your computer (for example, a network card).
1Solution Try moving the other PCI card to another PCI slot in your computer. For more information,
see the documentation for this card or see your system manual.
2Solution Try moving your Matrox graphics card to another PCI slot in your computer.
Problem Mouse pointer flickers or disappears when it’s over a video window
1Cause You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1Solution Windows 2000/XP or NT 4.0 – Use default Windows mouse pointers:
1
Click Start
"
Settings
*
"
Control Panel
"
Printers and Other Hardware*. (* Depending
on your version and configuration of Windows, this part of the step may not be
necessary.)
2
3
Double-click the Mouse icon, then click the Pointers tab.
In the Scheme box, select (or reselect) “(None)”, t h e n c l i c k OK
.
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Problem Can’t view video
1Cause Your display settings may be too high.
1Solution Try lowering your display settings (resolution, color palette, and/or refresh rate). For
information on changing display settings, see “Display setup”, page 8.
Sound
The following troubleshooting items address problems related to sound cards.
Problem Sound doesn’t record, video files play back with no sound, or sound
output is distorted or too loud
1Cause If the sound problem is with a particular device (for example, TV or speaker), the volume
control on the device itself may need adjusting.
1Solution Adjust the volume control on the device itself.
2Cause Audio cables may be loose or incorrectly wired.
1Solution Make sure your sound card cables are properly connected.
3Cause Your sound card’s Windows software settings may be incorrect. Specifically, input or output
may be disabled, or volume levels may be too low or too high.
1Solution Windows 2000/XP or NT 4.0 – Make sure your sound card’s Windows software settings are
correct:
1
Double-click the speaker icon (
or
) on the Windows taskbar.
If you don’t see the speaker icon:
Windows 2000 or NT 4.0
–
a
b
c
d
e
Click Start
"
Settings
"
Control Panel.
Double-click the Multimedia or Sounds and Multimedia icon.
Enable the “Show volume control on the taskbar” check box.
Click OK
.
Double-click the speaker icon on the taskbar.
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Windows XP –
a
Click Start
"
Settings
*
"
Control Panel
"
Sound, Speech and Audio Devices
*
"
Sounds & Audio Devices. (* Depending on your configuration of Windows, this part
of the step may not be necessary.)
b
c
d
Enable the “Place volume icon in the taskbar” check box.
Click OK
.
Double-click the speaker icon on the taskbar.
2
3
4
Click Options
"
Properties.
Click the Recording button, enable all check boxes in the list box, then click OK
.
For the Line In and/or Microphone controls, make sure the Volume slider
levels are okay (if you’re not sure, try half level), and the appropriate Select
check box is enabled.
5
6
Click Options
"
Properties.
Click the Playback button, enable all check boxes in the list box, then click
OK
.
7
8
For the Master
,
Line, and/or Wave controls, make sure the Volume sliders are at one-
quarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are
cleared.
Close the dialog box.
Note: Depending on your sound driver, certain labels may be different. For example,
Line In may be labeled Line
.
4Cause The problem may be specific to the sound card you have.
1Solution For more information, see your sound card manual.
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Display information
!
Your Matrox graphics card is 100% VGA compatible and supports all VESA standards:
monitor).
!
The display resolutions available depend on your Matrox graphics card, display driver,
and software monitor settings. Different software monitor settings have different
resolutions available to them. With your software monitor settings, some of the
section may be available. For more information on software monitor settings with
Windows 2000/XP or NT 4.0, see “Monitor setup”, page 8.
!
Many Plug-and-Play monitors don’t automatically report if they’re capable of
1152 × 864, or 1600 × 1200 and higher display resolutions. To use these resolutions, or
higher refresh rates than those reported by the monitor, you can use the Matrox monitor
selection method. To use Matrox monitor settings with Windows 2000/XP or NT 4.0, see
“Monitor setup”, page 8.
!
!
The maximum refresh rates listed in this section have been rounded and are based on a
monitor with a maximum horizontal refresh rate of 130 kHz. Depending on your
monitor, refresh rate capabilities may vary. For information on the capabilities of your
monitor, see your monitor documentation.
If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature
of your monitor can’t be used. To use the Plug-and-Play feature of your monitor, instead
of the BNC connectors, use the 15-pin connector at the back of your monitor.
!
!
In multi-display mode, each monitor has its own monitor settings (refresh rates). Make
sure correct software monitor settings are selected for each monitor.
You may experience problems viewing certain types of video (for example, DVD video).
If you experience this problem, try lowering your display settings (resolution, color
palette, and/or refresh rate). For information on changing display settings, see “Display
setup”, page 8.
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Maximum display resolutions (for each display)
Aspect ratio
4:3/5:4 (traditional)
16:9/16:10 (wide)
Maximum resolution*
2048 × 1536
1920 × 1200
*
With most digital monitors, the maximum display resolution is 1280 × 1024. For digital monitors that support reduced timings,
the maximum display resolution may be 1600 × 1200.
Maximum refresh rates
Display
Maximum vertical
refresh rate (Hz)†
Maximum horizontal
refresh rate (kHz)†
Aspect ratio
resolution*
640 × 480
800 × 600
200
200
160
140
120
100
85
130t
130
130
130
130
130
130
130
130
130
130
130
130
130
1024 × 768
1152 × 864
1280 × 1024
1600 × 1200
1800 × 1440
1920 × 1440
2048 × 1536
856 × 480
4:3/5:4
(traditional)
85
85
200
160
120
110
100
1280 × 720
1600 × 1024
1920 × 1080
1920 × 1200
16:9/16:10
(wide)
*
Maximum refresh rates are attainable when using 8- or 16-bit color palettes.
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.
† Based on a monitor with a maximum horizontal refresh rate of 130 kHz
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Supported VESA modes
In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode
number. Many Super VGA DOS programs use VESA modes.
Display
16 colors
256 colors
32 K colors
64 K colors
16 M colors
resolution
640 × 400
640 × 480
800 × 600
1024 × 768
1280 × 1024
—
(VGA)
102
—
100
101
103
105
107
—
—
—
110
113
116
119
111
114
117
11A
112
115
118
11B
—
Digital flat panel information
Matrox G450 MMS products that support digital monitors are fully DVI 1.0 compliant. The following
maximum simultaneous display settings are supported with digital flat panels:
!
!
!
!
112 MHz pixel clock
1280 × 1024*† display resolution (SXGA)
60 Hz vertical refresh rate (with standard VESA monitor timings)
millions of simultaneous display colors
* With digital (flat panel) monitors that don’t support display scaling, if you use a display resolution lower than the maximum
display resolution, the display may only use a portion of the screen (the rest of the screen will be black).
† DOS display modes may not be supported with some 1280 × 1024 digital flat panel monitors that don’t support display scaling.
For a possible work-around or fix for this problem, contact Matrox.
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Hardware information
Features
G450×2 MMS
G450×4 MMS
Matrox G450
(256-bit DualBus)
Graphics chip model
RAMDAC
360 MHz (internal)
DDR (Double Data Rate) SDRAM
PCI
Memory type
Card type
# of displays supported
2
2 × 16 MB
1
4
4 × 16 MB
2
(# of graphics chips)
Memory
# of dual-monitor cables
(Part #: DL-CAB-DVI-I )
# of DVI-to-HD15 adapters
(Part #: DVI-I-VGA )
2
4
Digital monitor support
Model #
DVI
DVI
G45X2DUAL
G45X4QUAD
Technical features
!
!
Supports PCI bus version 2.1 and 2.2 at clock speeds up to 33 MHz
Hint HB4 PCI bridge controller
Video specifications
!
!
Separate sync monitors only
The video follows the PS/2 standard, with no sync on RGB, and no blanking pedestal. Black or blank –
0.0 V; White – 0.700 V.
!
There are five connections to a monitor that uses BNC (Bayonet Nut Connect) connectors – R, G, B,
HSYNC (white or gray wire), and VSYNC (black wire).
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Environmental specifications
!
!
!
!
!
!
!
Minimum/maximum ambient operating temperatures: 0 to 55º C
Minimum/maximum storage temperature: -40 to 75º C
Maximum altitude for operation: 3,000 meters
Maximum altitude for transport: 12,000 meters
Operating humidity: 20 to 80% relative humidity (non-condensing)
Storage humidity: 5 to 95% relative humidity (non-condensing)
Estimated mean time before failure (MTBF): 103,981 hours (11.87 years) at 50º C, 53,611 hours (6.12
years) at 70º C.
Digital flat panel information
!
TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink
standard
!
!
DDWG (Digital Display Working Group) compliant DVI connector
EDID (Extended Display Identification Data) 1.2 and 2.0 support
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Graphics card connector pinouts
15
1
16
45
30
31
46
60
Display
#2/#4
Display
#1/#3
Pin Signal
Pin Signal
Pin Signal
Pin Signal
1
2
Ground
24 Not connected
31 TMDS data1+
54 Ground
Analog red
output
25 Not connected
26 Not connected
32 TMDS data1–
55 VSYNC
56 HSYNC
Analog blue
output
TMDS clock
data+
3
33
TMDS clock
data–
4
5
6
Ground
27 TMDS data2–
28 TMDS data2+
29 TMDS data0–
34
57 Ground
5V Power
SCL (DDC)
35 Not connected
58 Not connected
Hot plug
36
Analog green
output
59
detection
7
8
9
SDA (DDC)
30 TMDS data0+
23 Not connected
16 TMDS data0+
37 Not connected
38 Not connected
39 Not connected
60 Ground
Not connected
SDA (DDC)
53 Not connected
46 Ground
Hot plug
40
Analog green
output
10 SCL (DDC)
11 5V Power
12 Ground
17 TMDS data0–
18 TMDS data2+
19 TMDS data2–
47
detection
41 Not connected
48 Not connected
49 Ground
TMDS clock
data –
42
Analog blue
output
TMDS clock
data+
13
20 Not connected
43
50 HSYNC
Analog red
output
14
21 Not connected
22 Not connected
44 TMDS data1–
45 TMDS data1+
51 VSYNC
52 Ground
15 Ground
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Adapter pinouts for analog monitors
5
10
15
1
6
11
Pin
1
Signal
Pin
6
Signal
Pin
11
12
13
14
15
Signal
Analog red output
Analog green output
Analog blue output
Not connected
Ground
Ground
Ground
Ground
+5 V (DDC)
Ground
Not connected
SDA (DDC)
2
7
3
8
TTL horizontal sync
TTL vertical sync
SCL (DDC)
4
9
5
10
Pin usage for a digital (DVI-I) connector
1
8
C1 C2
9
C3 C4
C5
24
17
Pin Signal
Pin Signal
Pin Signal
1
2
3
4
5
6
TMDS data 2–
TMDS data 2+
9
TMDS data 1–
17 TMDS data 0–
18 TMDS data 0+
19 TMDS data 0/5 shield
20 TMDS data 5–
21 TMDS data 5+
22 TMDS clock shield
10 TMDS data 1+
11 TMDS data 1/3 shield
12 TMDS data 3–
13 TMDS data 3+
14 +5 V power
TMDS data 2/4 shield
TMDS data 4–
TMDS data 4+
DDC clock
Ground (for +5 V, Hsync, &
VSync)
7
8
DDC data
15
23 TMDS clock+
24 TMDS clock–
Analog vertical sync
16 Hot plug detection
C3 Analog blue
C1 Analog red
Analog ground
C5
(Analog R, G, & B return)
C2 Analog green
C4 Analog horizontal sync
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Pin usage with an analog dual-monitor adapter (DVI-I to HD-15)
1
8
C1 C2
9
C3 C4
C5
24
17
Pin Signal
Pin Signal
Pin Signal
1
2
3
4
5
6
TMDS data 2–
TMDS data 2+
9
TMDS data 1–
17 TMDS data 0–
18 TMDS data 0+
19 TMDS data 0/5 shield
20 Analog blue (2)
21 DDC Clock (2)
22 TMDS clock shield
10 TMDS data 1+
11 TMDS data 1/3 shield
12 TMDS data 3–
13 TMDS data 3+
14 +5 V power
TMDS data 2/4 shield
Analog red (2)
Analog horizontal sync (2)
DDC clock (1)
Ground (for +5 V, Hsync, &
VSync)
7
8
DDC data (1)
15
23 TMDS clock+
24 TMDS clock–
Analog vertical sync (1)
16 Hot plug detection
C3 Analog blue (1)
C1 Analog red (1)
Analog ground
C5
(Analog R, G, & B return) (1)
C2 Analog green (1)
C4 Analog horizontal sync (1)
Matrox G450 MMS – User Guide 39
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Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download drivers using the Internet FTP site. You can access our FTP server independently,
or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
FTP;
Send questions or comments regarding the site to:
e-mail; [email protected]
If you have a problem
If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the
case of hardware warranty assistance, the product must be returned to the dealer, who
will return it to Matrox.
2
3
If your Matrox product was provided by your computer manufacturer, contact this
manufacturer. For contact information, see your computer documentation or contact
the vendor.
Direct Matrox Technical Assistance – If you still can’t resolve a problem (and your
Matrox product wasn’t provided by your computer manufacturer), you can get direct
technical assistance four ways:
#
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call
514-822-6330. Make sure you have a registered client ID number before calling
technical support. You can obtain your client ID number by registering your Matrox
#
#
Visit our technical support Web site at
Matrox G450 MMS – User Guide 41
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#
#
#
Visit our technical support forum at
See our FAQs (Frequently Asked Questions) at
Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is:
Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
!
!
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
!
!
Monitor brand and model name.
Operating system and version – if you’re using a memory manager, its brand and version.
Also, list any memory-resident programs in use.
!
!
If you’re using a network card, its brand and version.
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
!
Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
!
!
!
Program name and version. Name any add-on packages you’re using.
If possible, take note of the file and segment address that caused the problem.
Detailed steps known to cause the bug, so we can reproduce it.
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Where to get information
For display information:
!
Windows 2000/XP or NT 4.0 – Access the Information property sheet (see “Accessing
PowerDesk property sheets”, page 8).
For system information:
!
!
!
!
Windows 2000 – Right-click the My Computer icon on your Windows desktop
background, then click Properties
.
Windows 2000/XP – Click Start
"
Programs (or All programs
)
"
Accessories
"
System Tools
"
System Information
.
Windows NT 4.0 – Click Start
"
Administrative Tools (Common)
"
Windows NT
Diagnostics
.
Windows XP – Click Start
System (double-click*). (* Depending on your configuration of
Windows, this part of the step may not be necessary.)
"
Settings
*
"
Control Panel
"
Performance and
Maintenance
*
"
Matrox G450 MMS – User Guide 43
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Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that
Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and
workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original end-
user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.
2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does
not apply to any:
a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product
interfaces;
c. product of a special or custom-made nature;
d. unauthorized modification or misuse;
e. improper installation, misapplication or negligence;
f. operation outside the product’s environmental specifications;
g. improper site preparation or maintenance;
h. software;
i. other causes that do not relate to a product defect;
j. defects or damage suffered as a result of force majeure (including theft);
k. defects or damage suffered as a result of normal wear and tear; and/or
l. stolen goods.
3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the
defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall
return the repaired product or a replacement product within a reasonable delay. The replacement product may not be
new, provided that it has functionality at least equal to that of the product being replaced.
4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized
dealers.
5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights
which vary from state to state in the United States, from province to province in Canada, and from country to country
elsewhere in the world.
B. Limitations of Warranty
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,
WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY
DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives)
ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND
THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.
MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE
FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer
purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.
3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole
and exclusive remedies.
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C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO
EVENT SHALL MATROX BE LIABLE FOR:
a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether
based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages;
and/or
b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox
product or any business interruption.
2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount
paid by the customer for the defective hardware in question.
3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or
replacement of any defective product during the warranty period. Matrox does not offer any other warranty with
respect to Matrox hardware or software or any other hardware or software.
4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as
all transport, insurance, storage and other charges incurred on all returned products.
D. Obtaining Service
1. Verify that your Matrox product was installed and configured according to the information in its accompanying
documentation.
2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.
3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.
4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all
identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the
product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you.
Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will
issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform
you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER
AND EXPRESS AUTHORIZATION.
E. General
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada
applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any
dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the
product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than
Quebec.
Matrox G450 MMS – User Guide 45
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Software license agreement
Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are
reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.
1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.
2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You
may not use the Software on more than a single computer, even if you own or lease more than one computer, without
written consent of Matrox.
3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use
limitations of this license.
4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:
•
•
Providing or disclosing the Software to third parties.
Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user
arrangement to users who are not individually licensed by Matrox.
•
•
•
•
•
Making alterations or copies of any kind in the Software (except as specifically permitted above).
Attempting to unassemble, de-compile or reverse engineer the Software in any way.
Granting sublicenses, leases, or other rights in the Software to others.
Making copies, or verbal or media translations, of the user’s guide.
Making telecommunication data transmissions of the Software.
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser.
Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original
Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.
Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:
1. The CD/disks on which the software is furnished and the documentation are not defective.
2. The Software is properly recorded upon the CD/disks included.
3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the
software.
4. The Software functions substantially as described in the documentation.
Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not
meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt.
The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties
of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall
Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may
incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which
you may experience.
46 Matrox G450 MMS – User Guide
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Index
A
H
S
address, Matrox 42
hardware
acceleration 24
troubleshooting 30
Adobe Acrobat 16
information
installation
2
,
35–40
3–6
B
–
31
BIOS 12 13, 20, 21
,
I
BNC monitor connection 14 19
,
T
installation
hardware
3
–6
troubleshooting 11 16
sound 30 31
C
–
CD-ROM, Matrox
7
,
13
,
16
44
IRQ 19 20
,
27
connector
5,
6
–
customer support 41
–
43
,
–45
M
monitor
D
DDC
U
connectors 38
9
unified display driver 23
disk speed 28
settings 13
setup
multi-display
setup 10
–15, 21
display
8
–9
information 32
primary 21
–34
V
VESA
15,
24
,
32
9,
32
E
expansion slots
4,
12, 20
O
7
F
W
warning
FTP, Matrox 41
P
3
,
4
,
5
,
8,
14, 18, 28
PCI
PDF 16
Plug-and-Play
PowerDesk
4
,
20, 35
warranty 44
–
45
G
graphics
Web, Matrox 41
9
8,
10
troubleshooting 17–27
property sheets
8
Matrox G450 MMS – User Guide 47
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Thank you for choosing Matrox
for customer support, new product announcements, and information on special offers
and upcoming events.
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USA
FCC Compliance Statement
Remark for the Matrox hardware products supported by this guide This equipment has been tested
and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to
the card is required to meet FCC requirements.
Declaration of conformity of a Class A digital device according to the FCC rules
We, the Responsible Party Matrox, 1075 Broken Sound Parkway, Boca Raton, FL 33487 • Telephone: (561) 989-
9626 • Attention: Conformity Group Matrox
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide This digital apparatus does not exceed the
Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry
Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Le présent appareil numérique n’émet aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide This is a Class A product based on
the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to instructions in the manual.
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EUROPE
(English) European user’s information – Statement of Conformity
Remark for the Matrox hardware products supported by this guide This product complies with EC
Directive 89/336/EEC for Electromagnetic Compatibility. It has been tested and found to comply with
EN55022 and EN55024 Information Technology Equipment Standards. To meet the EC requirements, shielded cables
must be used to connect monitors and any other peripherals to this product. WARNING – This is a Class A product. In
a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.
(Français) Informations aux utilisateurs Européens – Énoncé de conformité
Remarque sur les produits matériels Matrox couverts par ce guide. Cet appareil est conforme à la directive
européenne sur la compatibilité électromagnétique 89/336/EEC. Les essais effectués ont démontré qu’il est conforme
aux normes EN55022 et EN55024 pour les appareils de traitement d’informations. Pour s’assurer de rencontrer les
exigences Européennes, des câbles blindés doivent être utilisés pour le branchement à la carte du(des) moniteur(s) ou
autres périphériques. AVERTISSEMENT – Cet appareil est un appareil de Classe A. Dans un environnement résidentiel
cet appareil peut provoquer des brouillages radioélectriques. Dans ce cas, il peut être demandé à l’utilisateur de prendre
des mesures appropriées.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch. Dieses Produkt erfüllt die
Anforderungen gemäß der EC-Richtlinie 89/336/EEC zur elektromagnetischen Verträglichkeit. Es wurde getestet und
entspricht den Standards für informationstechnische Einrichtungen (“Information Technology Equipment Standards”)
EN55022 und EN55024. Zur Einhaltung der EC-Grenzwerte müssen abgeschirmte Kabel für den Anschluß von
Monitoren und anderen Peripheriegeräten an dieses Produkt verwendet werden. WARNUNG – Dies ist ein Produkt der
Klasse A. In Wohngebieten kann es Störungen beim Radio- und Fernsehempfang verursachen. In diesem Fall muß der
Benutzer möglicherweise entsprechende Maßnahmen ergreifen.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida. Questo prodotto è conforme alla direttiva della
Comunità Europea 89/336/EEC per la compatibilità elettromagnetica. Questo prodotto è stato testato e certificato
conforme agli standard per i dispositivi di tecnologia informatica EN55022 e EN55024. Per soddisfare i requisiti della
Comunità Europea, occorre utilizzare cavi schermati per collegare monitor e altre periferiche a questo prodotto.
AVVERTENZA – Questo è un prodotto di classe A. In un ambiente residenziale questo prodotto può causare interferenze
radio. In tal caso si consiglia di adottare le opportune misure di prevenzione.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual. Este producto
cumple la directriz C89/336/CEE de la CE sobre compatibilidad electromagnética. Ha sido probado y cumple con los
estándares de equipos de tecnología de la información EN55022 y EN55024. Para cumplir los requisitos de la CE, deben
utilizarse cables apantallados para conectar monitores y otros periféricos a este producto. ADVERTENCIA – Éste es un
producto de la clase A. En un entorno doméstico, puede provocar interferencias de radio. En ese caso, el usuario
debería tomar las medidas apropiadas.
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Copyright © 2002 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen
• Marchi registrati • Marcas registradas
Matrox Electronic Systems Ltd. /
Matrox Graphics Inc........................................................... Matrox®, DualHead®, CenterWINDOW™, DeskNav™,
Desktop Navigator™, DVDMax™, GigaColor™,
HeadCasting™, Matrox G400™, Matrox G450™, Matrox
G550™, Matrox HD Benchmark™, Matrox Marvel™, Matrox
MED2mp™, Matrox Millennium™, Matrox MMS™, Matrox
Multi-Monitor Series™, Matrox MultiDesk™, Matrox
Parhelia™, Matrox PowerDesk™, Matrox Quick Connect™,
MaxVIEW™, MGA™, MGA-G100™, MGA-G200™,
Productiva™, QuickDesk™, PC-VCR™, PC-VCR Remote™,
PixelTOUCH™, Rainbow Runner®, TripleHead™
Adobe Systems Inc. .......................................................... Acrobat®, Adobe®
Dolby Laboratories, Inc...................................................... Dolby®, Dolby Digital®
Eastman Kodak Company ................................................. Kodak Precision™
Intel Corporation ................................................................ Intel®, Pentium®
International Business Machines Corporation ................... IBM®, OS/2®, VGA®
Macrovision Corporation.................................................... Macrovision™
Microsoft Corporation ........................................................ ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,
DirectShow™, DirectVideo™, DirectX™, Microsoft®,
MS-DOS®, PowerPoint™, Windows®, Windows 98™,
Windows Me™, Windows NT™, Windows 2000™, Windows
XP™
Silicon Graphics, Inc. ......................................................... OpenGL®
Silicon Image, Inc............................................................... PanelLink™
U.S. Environmental Protection Agency .............................. Energy Star™
WayTech Development, Inc................................................ Coloreal®
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally
and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques
déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les
autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. •
(Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle
sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano)
I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi
commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas
registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las
demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
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(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The
information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by
Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
No license is granted under any patents or patent rights of Matrox Graphics Inc.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS
PRÉAVIS.
Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations
contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume
aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur
utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es
wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte
noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt
für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA
PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come
nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no
asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes
derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox
Graphics Inc.
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Matrox Graphics Inc.
1055 St-Regis Blvd.
Deutschland
Matrox Electronic Systems GmbH
Dorval, Quebec
Inselkammerstaße 8
Canada H9P 2T4
D-82008 Unterhaching bei
München, Deutschland
Tel: (514) 822-6320
Technical support: (514) 685-0270
In Quebec, call: (514) 822-6330
Web site: www.matrox.com/mga
Tel: 089 614 474-0
Fax: 089 614 9743
Vertriebs Infoline: 089 614 474-44
Technische Unterstützung: 089 621 70 333
Web-Site: www.matrox.com/mga/deutsch/
United Kingdom
Matrox UK
Sefton Park
France
Stoke Poges
Matrox France SARL
Buckinghamshire
2, rue de la Couture, Silic 225
94528 Rungis Cedex, France
Tél: 01 45.60.62.00
England SL2 4JS
Sales: + 44 (0) 1753 66 55 44
E-mail: [email protected]
Fax: + 44 (0) 1753 66 55 99
Technical support: + 44 (0) 1753 66 55 22
E-mail: [email protected]
Fax: 01 45.60.62.05
Support technique: 01 45.60.62.75
/tech_request_form.cfm
Site Web: www.matrox.com/mga/francais/
Italia
Hong Kong
Agenzia Italiana di Matrox Graphics Inc.
Matrox Asia Ltd.
3G electronics
Units 2405-6
via Boncompagni 3B
24/F ING Tower
20139 Milano, Italia
308 Des Voeux Road Central
Sheung Wan
Fax: 02-5253045
Informazioni commerciali: 02-5253095
Posta elettronica: [email protected]
Assistenza tecnica: 02-5253099
Posta elettronica: [email protected]
Sito Web: www.matrox.com/mga/italiano/
Hong Kong
Tel: (852) 2281-5700
Fax: (852) 2537-9530
Technical support: (852) 2281-5757
E-mail: [email protected]
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