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Table of Contents
PREFACE............................................................................................... I
General Specifications ........................................................................... 1
Parts List................................................................................................ 1
Windows Error Codes................................................................................. 14
Product Registration............................................................................. 16
MAGMA Debug Utility................................................................................. 17
CE........................................................................................................ 21
Table of Contents
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Preface
What’s in this Guide
This Host Card Installation Guide is designed to accompany a Magma
Expansion Chassis User Guide. This guide provides easy instructions to
install your host card, verify the installation was completed correctly,
and troubleshoot the installation, if necessary. The corresponding
Expansion Chassis User Guide provides similar information for your
Magma expansion chassis.
This guide is divided into the following parts:
Appendix A: Provides information about Compliance.
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Advisories
Five types of advisories are used throughout this guide to provide
helpful information, or to alert you to the potential for hardware damage
or personal injury. They are Note, Important, Caution, Warning, and
Danger. The following is an example of each type of advisory.
NOTE
Used to amplify or explain a comment related to procedural steps
or text.
IMPORTANT
Used to indicate an important piece of information or special “tip”
to help you
CAUTION
Used to indicate and prevent the following procedure or step from
causing damage to the equipment.
WARNING
Used to indicate and prevent the following step from causing
injury.
DANGER or STOP
Used to indicate and prevent the following step from causing
serious injury or significant data loss.
Disclaimer: We have attempted to identify most situations that may
pose a danger, warning, or caution condition in this guide. However,
Mobility Electronics, Inc. does not claim to have covered all situations
that might require the use of a Caution, Warning, or Danger indicator.
Safety Instructions
Always use caution when servicing any electrical component. Before
working inside a computer, read the following instructions and safety
guidelines to prevent damage to the product and to ensure your own
personal safety.
Refer to the “Advisories” section for advisory
conventions used in this guide, including the distinction between
Dangers, Warnings, Cautions, and Notes.
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♦
♦
Always use caution when handling/operating the computer.
Only qualified, experienced, authorized electronics personnel
should access the interior of the computer. The power supplies
produce high voltages and energy hazards, which can cause
bodily harm.
Use extreme caution when installing or removing components.
Refer to the installation instructions in this guide for
precautions and procedures. If you have any questions,
please contact Mobility Technical Support.
WARNING
High voltages are present inside the expansion chassis when the
unit’s power cord is plugged into an electrical outlet. Disconnect the
power cord from its source before removing the system cover.
Never modify or remove the radio frequency interference shielding from
your workstation or expansion unit. To do so may cause your installation
to produce emissions that could interfere with other electronic
equipment in the area of your system.
When Working Inside a Computer
Before taking covers off a computer, perform the following steps:
1. Turn off the computer and any peripherals
2. Disconnect the computer and peripherals from their power
sources to prevent electric shock or system board damage.
3. Disconnect any telephone or telecommunications lines from
the computer.
In addition, take note of these safety guidelines when appropriate:
♦
♦
To help avoid possible damage to systems boards, wait five
seconds after turning off the computer before removing a
component, removing a system board, or disconnecting a
peripheral device from the computer.
When you disconnect a cable, pull on its connector or on its
strain-relief loop, not on the cable itself. Some cables have a
connector with locking tabs. If you are disconnecting this type
of cable, press in on the locking tabs before disconnecting the
cable. As you pull connectors apart, keep them evenly aligned
to avoid bending any connector pins. Also, before connecting a
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cable, make sure both connectors are correctly oriented and
aligned.
CAUTION
Do not attempt to service the system yourself except as explained in
this guide. Follow installation instructions closely.
Protecting Against Electrostatic Discharge
Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) is the enemy of semiconductor
devices. You should always take precautions to eliminate any
electrostatic charge from your body and clothing before touching any
semiconductor device or card by using an electrostatic wrist strap
and/or rubber mat.
Static electricity can harm system boards. Perform service at an ESD
workstation and follow proper ESD procedure to reduce the risk of
damage to components. Mobility strongly encourages you to follow
proper ESD procedure, which can include wrist straps and smocks,
when servicing equipment.
You can also take the following steps to prevent damage from
electrostatic discharge (ESD):
♦
When unpacking a static-sensitive component from its shipping
carton, do not remove the component’s anti-static packaging
material until you are ready to install the component in a
computer. Just before unwrapping the anti-static packaging,
be sure you are at an ESD workstation or grounded.
♦
♦
♦
When transporting a sensitive component, first place it in an
anti-static container or packaging.
Handle all sensitive components at an ESD workstation. If
possible, use anti-static floor pads and workbench pads.
Handle components and boards with care. Don’t touch the
components or contacts on a board. Hold a board by its edges
or by its metal mounting bracket.
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Chapter 1 Introduction
General Specifications
The MAGMA PCI Host Card is the connection between your PCI
Expansion System and your host computer. Model PCIHIF68 is a 32-Bit
host card. Model PCIHIF64LP is a 64-Bit low-profile host card that will
also work in a 32-Bit PCI slot. The expansion system provides a
general-purpose bus expansion chassis for the Peripheral Component
Interconnect (PCI) local bus. MAGMA expansion chassis configurations
are available in 1 Slot (for both full and half sized PCI cards), 2 Slot, 4
Slot, 7 Slot, and 13 Slot. The expansion chassis’s are fully compliant
with the PCI Local Bus Specification.
Pre-Installation Information
Before using the MAGMA expansion chassis you should perform the
following steps:
•
•
•
Inventory the shipping carton contents for all of the required parts
Gather all of the necessary tools required for installation
Read this guide
Parts List
The following parts are provided:
Qty
Item
1
1
1
1
PCI Host Card (32-bit or Low Profile 64-bit)
Low-profile mounting bracket (PCIHIF64LP Only)
Software CDROM
Installation Guide
Tools Required for Installation
In order to complete the installation, you will need a
Phillips-head screwdriver.
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Chapter 2 Hardware Installation
IMPORTANT
It is recommended that you refer to the separate Expansion
Chassis User’s Guide included with your Magma Expansion
Chassis product for complete system installation information. The
following installation instructions briefly explain the connection of
the host card to the host computer only.
Install Host Card
Power down your computer. Use the procedures for shutting down your
operating system and shutting off power to your system provided in your
owner’s manual or system documentation.
After the host computer is off and all power cords disconnected, remove
the cover and insert the PCI host card into an appropriate vacant PCI
slot by gently pushing the card until it is firmly seated.
Notice that the standard PCI slots are located at a closer distance to the
edge of the computer’s motherboard than are the PCI Express slots.
You should also be aware that some host computers may also contain
3.3V, 5V, and/or Universal PCI slots. Your PCI Host Card can only be
inserted in 3.3V or Universal PCI slots. DO NOT FORCE IT into a slot.
Check to be sure you are not trying to install it into a 5V PCI slot, or a
PCIe slot. Once you have the host card firmly inserted into the correct
PCI slot secure the card to the slot with a mounting screw.
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If you don’t have any empty PCI slots, you can remove a PCI card to
create a vacant slot. This PCI card can later be installed in a vacant slot
in your new expansion chassis.
The PCIHIF64LP is a “half-height” PCI card attached to a “full-height”
bracket for convenient mounting in most desktop computers. It is also
shipped with a low profile card bracket to allow mounting on low profile
computer systems.
For low profile case applications, you may need to change the mounting
bracket to the low profile bracket that shipped with your system. This is
done by removing the screws that hold the card to the bracket. Be sure
you are using proper ESD procedures when completing this action.
For more information on installing PCI Cards, please refer to your
computer’s user manual or system documentation.
Attach Power and Expansion Cable(s)
Carefully position the Magma expansion chassis so that the cable
supplied with your expansion system will conveniently reach from the
connector of the host card to the connector(s) on the back of the
expansion chassis.
The cable(s) connect to the host card using thumbscrews; therefore no
tools are required to attach the cables. However, in order to create the
most robust connection, it is recommended that you tighten the
thumbscrews with a screwdriver.
Attach one end of the PCI expansion cable to the host card and the
other end to the rear side of the expansion chassis.
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Connect all power cords to the power-in receptacle located at the rear of
the enclosure.
Secure the cable to the computer with the captive thumbscrews.
It is important that the cable be attached securely to the
connectors at both ends.
If you purchased the “half-height” PCIHIF64LP because your host
computer is a low-profile chassis and you need to connect it to a
32-bit expansion chassis, be sure to connect your expansion
cable to the 32-bit (Teal) side of the host card.
Finish connecting the power cable to your expansion system
using instructions contained in the Expansion Chassis User
Guide. Turn on the power to the expansion system first, and then
the host computer.
Apply Power Correctly
You must apply power to the Magma expansion chassis BEFORE you
power up your computer. This will allow the higher numbered PCI buses
in the PCI bus hierarchy to be at a stable state when the host system
issues its master power-on bus reset. In systems that perform automatic
PCI bus configuration, this will allow the configuration code to recognize
the PCI bus hierarchy and any attached devices.
There is an On/Off switch on the expansion chassis, as well as an LED
indicator to indicate power status. For information about your particular
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expansion chassis, refer to the separate Expansion Chassis User’s
Guide. Verify that the LED power indicator is ON.
IMPORTANT
When powering up, pay close attention to LEDs on the host card
inside the computer. Two LEDs must be solid green before the
system will function properly. If both LEDs are not lit, you
may need to adjust the dip switch settings as described
below.
The PCIHIF68 (32-Bit PCI host interface card, labeled 01-03527-00)
includes a voltage switch in the top right corner of the board that may
need to be adjusted for proper installation. It is an easy process to
determine if the voltage switch needs to be adjusted for your
configuration.
1. If both LEDs shown below are lit, DO NOT adjust the dip
switch.
2. If only the +5V LED is lit (closed to the end of the board), shut
down your computer, then flip the switch to the ON position
before continuing. When you power up the computer again,
both LEDs should be lit.
STOP
DO NOT TURN ON THE MAGMA EXPANSION CHASSIS UNTIL
YOU HAVE SHUT DOWN YOUR HOST COMPUTER
COMPLETELY! It can cause a system lockup and loss of any
unsaved data.
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Chapter 3 Verify Installation
The MAGMA PCI Host Card is not visible to the Windows’ Device
Manager or the Apple System Profiler until the Expansion System has
been successfully connected and properly powered on. Therefore, you
will need to connect your Expansion System and turn it on before you
can verify the MAGMA PCI Host Card installation. See your Expansion
Chassis User Guide for information on how to connect and power-up
your Expansion System.
Windows 2000 and XP
To verify a successful installation on, find the ‘My Computer’ icon on
your desktop or on the Start Menu.
Right-click and select ‘Manage.’
Using the Device Manager
Select ‘Device Manager’ from the items in the left side of the Computer
Management Window. Then click on the View Menu and select View
Devices by Connection.
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To see if your installation is completed:
ƒ
Click on the ‘+’ sign to the left of the ACPI (BIOS) to open it.
This is typically found at the top of the Device Manager
Window.
ƒ
ƒ
Click on the ‘+’ sign to the left of the PCI Bus to see all PCI
Bus connections.
Click the ‘+’ sign to the left of the line containing the words “PCI
Bridge” or something similar. You should now see the PCI
Standard PCI-to-PCI bridge immediately below it.
When installed correctly, you will see two “PCI to PCI Bridges” below
your system’s PCI Controller.
If your Magma expansion system uses a 13 Slot backplane, the Device
Manager will display three bridges instead of two as shown above.
If everything is OK, then the MAGMA PCI Host Card installation is
complete. You can now proceed to the Expansion Chassis User Guide
for help with the installation of 3rd Party PCI Cards.
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If, however, the installation was unsuccessful, you may not see the PCI
to PCI Bridge, or it will have a small yellow
in front of it.
If any of these devices are not displayed as shown above, you should
shut down your system (host computer first, then the expansion
chassis) and reconnect the cables and reseat the PCI Host Card to
ensure that you have a solid connection. Then restart the MAGMA
expansion chassis, followed by the host computer. Next, try to verify the
installation again, as shown above. If you are still having problems,
Support at (858) 530-2511. Additional troubleshooting help is available
in your Expansion Chassis User Guide and on the website at
Mac OS X
When using Mac OS X no additional software or drivers are needed.
The operating system should automatically recognize the Magma host
card and expansion chassis.
Select “About This Mac” under the Apple Icon
Then click the “More Info” button.
Open the Hardware tab and choose PCI Cards from the drop down list.
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MAC OS 10.3.x & 10.4.x
Next, click on the PCI Card item. You should see a pci-bridge device
listed under PCI as shown below:
Mac OS 10.3.x & 10.4.x
Any PCI Cards you install in the expansion chassis will appear behind
the pci-bridge device.
If your Magma Expansion System uses a 13 Slot backplane, the Apple
Profiler will display three bridges instead of two as shown above.
MAC OS 10.2.x
Next, click on the Devices tab. You should see a pci-bridge device
listed under PCI as shown below:
Any PCI Cards you install in the expansion chassis will appear behind
the pci-bridge device.
Mac OS 10.2.x
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If any of these devices are not displayed as shown above, you should
shut down your system (computer first, then the expansion chassis) and
reconnect the cables and the PCI expansion host card to ensure that
you have a solid connection. Then restart the MAGMA expansion
chassis followed by the computer. Next, try to verify the installation
again, as shown above. If you are still having problems, contact Mobility
Technical Support at (858) 530-2511.
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Chapter 4 Troubleshooting
Identifying the Problem
The PCI to PCI Expansion System is correctly displayed as a “PCI
standard PCI-to-PCI bridge”. When connected and functioning
correctly, this Expansion System will be displayed as follows:
If the above Device Manager image is not what you are seeing when
you verify your installation, you may want to try the following
troubleshooting steps to help you locate and resolve your installation
issues - without having to call Technical Support.
NOTE
Remember that the 13 Slot chassis will display an extra bridge.
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If you have trouble with the MAGMA expansion system, you need to
identify the problem before you can fix it. For starters, verify that any/all
cards are inserted correctly and securely in the correct slot and that all
cables are connected properly. Be sure you followed the instructions in
Chassis User Guide. Always remember to power On and Off correctly
when rechecking and testing your installation. If you are still having
problems, try these simple troubleshooting steps.
ƒ
ƒ
ƒ
Device Manager Shows a Bang
If the PCI to PCI Bridge is visible, but contains a
a problem that must be fixed.
in front of it, it has
To identify the problem, right-click on the
line and select “Properties” from the pop-up
menu.
Look for the “Error Code” in the box in the center of the Properties
Window and then go to the following Windows Error Code section for
information on how to resolve this issue.
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My Computer Can’t Find the PCI Expansion System
If the expansion system is not visible in your Windows Device Manager
or your Apple System Profiler at all, you will need to turn off your
computer (first) and then the MAGMA expansion chassis (second) and
test all cords and cables to ensure you have everything connected
correctly. If everything seems to be connected correctly, and you are
sure you have applied power correctly (power up expansion chassis first
and then the computer), then try these additional troubleshooting steps:
ƒ
ƒ
Try moving the Host Card to a different PCI slot.
Double-check the expansion cable to ensure it is connected
correctly at both ends. Try another cable, if you have one.
ƒ
If the expansion system is still not visible after trying all of the
help.
If the PCI to PCI Bridge is now visible, but contains a
has a problem that must be fixed.
in front of it, it
To identify this problem, follow the instructions shown in the previous
additional help.
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Windows Error Codes
If you are having a problem with one of your devices, and the Device
status box shows a Windows Error Code, refer to the following list of
error codes for guidance:
Error Code
Description/Action
There is a problem with the 3rd Party PCI Card driver. Contact
the PCI Card’s manufacturer for updated drivers. If all else
fails, contact Technical Support for further assistance.
10
On the Bridge: If you receive error code 12 on the first PCI to
PCI Bridge, call Technical Support.
12
On the PCI Card: This usually means the memory, I/O, or
prefetch is more than has been allocated. Call Technical
Support.
The driver for the 3rd Party PCI Card is not installed on your
system. Reinstall the PCI Card driver following the
manufacturer’s instructions. If that fails to fix the problem, call
the card manufacturer for new drivers.
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(PCI Card)
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Error Code
Description/Action
The PCIe host card or expansion chassis are not working
correctly. Reinstall the PCIe host card into the computer’s PCIe
slot and recheck all cable connections. If the error code
remains, try another PCIe slot. If you still have the error, call
Technical Support.
1
For all other error codes, call:
On the PCI to PCI Bridge: Technical Support
Other Codes
On the PCI Card: Card Manufacturer’s Technical Support,
after first verifying that the MAGMA expansion system is
installed properly.
If you are still having problems, contact Technical Support for more
help.
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Chapter 5 How to Get More Help
Product Registration
While registration is not required to resolve warranty claims, it will help
make any warranty claim easier to complete. For your convenience,
please register your product using our online registration form at
Frequently Asked Questions (FAQ)
You can visit the Technical Support FAQ pages on the Internet at:
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by
phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support,
please be sure to include the following information:
1) Name
7) Serial Number
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
You can also visit our web site at:
For a quick response, use the Technical Support and RMA Request
Form available in the Support Section of the website. Simply complete
the form with all required information. Please make sure that your
problem description is sufficiently detailed to help us understand your
problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the
steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs
described in the following sections and include the diagnostic files they
generate with your email.
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MAGMA Debug Utility
Occasionally, Mobility Technical Support may request Windows users to
produce and email a MAGMA debug log file to help them resolve your
should have a “.log” file extension. To create the *.log file, follow these
instructions:
1. Locate a file called dbgview.exe on the MAGMA CDROM.
2. Double-click on the file dbgview.exe
3. While the dbgview screen is open, locate and double-click on
a file called dump.exe on the MAGMA CDROM.
4. Switch back to the dbgview screen, which is now filled with
data.
Use the “Save As Type” drop-down arrow to select a file type of
(*.LOG).
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PCIScope Software Utility
PCIScope is a powerful tool for Windows users. It was designed by a
Germany company called APSoft. This software utility is a valuable
resource to explore, examine and debug the PCI subsystem of your
computer. It was made to fit the requirements of the most demanding
users, especially engineers, programmers, and system administrators,
and to integrate all advanced functions and tools into one product.
PCIScope and other utilities offered by APSoft.
An evaluation version of PCIScope is available for download at
www.tssc.de. (You can purchase an inexpensive license from APSoft
for use beyond the evaluation period.)
PCIScope has proven to be extremely useful when verifying and
debugging configurations involving the MAGMA PCI Expansion
Systems under any Windows platform.
PCIScope can provide information to you and our Technical Support
Group such as PCI Bus Numbering, Resource Allocation, and other
information that may prove useful when debugging expansion chassis
or PCI card problems.
If you are experiencing problems setting up your system, you should run
PCIScope before contacting the Mobility Technical Support Group.
With the MAGMA expansion chassis powered up and connected to your
computer, load and launch the PCIScope application. The PCIScope
Program will be installed on your computer and a window similar to the
one shown below will appear. (The example was taken from a Compaq
Armada 7400)
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You should save this data as a file on your computer. Please include
your name and date as part of the file name with an extension of “.bpd.”
This file should be included as an attachment when submitting a
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Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a
Return Merchandise Authorization (RMA) number. Put this number and
your return address on the shipping label when you return the item(s)
for service. MAGMA will return any product that is not accompanied
by an RMA number. Please note that MAGMA WILL NOT accept COD
packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
MAGMA RETURNS DEPT.
RMA # ________
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the
packaging from the original shipment of your MAGMA product.
However, if you return a product to MAGMA for warranty repair/
replacement or take advantage of the 30-day money back guarantee,
you will need to package the product in a manner similar to the manner
in which it was received from our plant. MAGMA cannot be responsible
for any physical damage to the product or component pieces of the
product (such as the host or expansion interfaces for PCI expansion
chassis) that are damaged due to inadequate packing. Physical
damage sustained in such a situation will be repaired at the owner’s
expense in accordance with Out of Warranty Procedures. Please,
protect your investment, a bit more padding in a good box will go a long
way to insuring the device is returned to use in the same condition you
shipped it in. Please call for an RMA number first.
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APPENDIX A Compliance
FCC
NOTE: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
NOTE
The assembler of a personal computer system may be required to
test the system and/or make necessary modifications if a system is
found to cause harmful interferences or to be noncompliant with the
appropriate standards for its intended use.
Industry Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numériqué de la classe A est conformé à la norme NMB-
003 du Canada
CE
The product(s) described in this manual complies with all
applicable European Union (CE) directives. Mobility will not retest or
recertify systems or components that have been reconfigured by
customers.
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Mobility California, Inc.
PCI Expansion Products
9918 Via Pasar, San Diego, CA 92126, USA
Phone (858) 530-2511 • Fax (858) 530-2733
Manual P/N: 09-09911-01 Rev A
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