Lucent Technologies Telephone 108522426 User Manual

MERLIN MAGIX™ Integrated System

Digital Direct-Line Console

Operator's Guide

555-710-134

COMCODE 108522426

Issue 1

October 1999

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Contents

Your Direct-Line Console ...................................................................................................................................1

Describes the telephone buttons and screens

Understanding Your DSS ...................................................................................................................................2

DSS Buttons, DSS Button Lights

Understanding Your Direct-Line Console ......................................................................................................3 –4

Line Buttons, Line Button Lights, Imprinted vs. Programmed Buttons, Tones, Rings

Feature Finder ................................................................................................................................................5 –7

Choose the right feature for the activity you want to perform

Headsets.........................................................................................................................................................8 –9

Headpieces ....................................................................................................................................................8

Headset Features ..........................................................................................................................................9

Call Handling ............................................................................................................................................. 10–11

Answering Calls, Making Calls, Hold, Conference, Transfer

Messaging ................................................................................................................................................. 12–15

Messaging Features Table ..........................................................................................................................1 2

Send/Remove Message, Reminders ...........................................................................................................1 3

Signaling & Notify, Receiving Message s .....................................................................................................1 4

Leaving Messages, Posting Messages .......................................................................................................1 5

Directories ................................................................................................................................................. 16–17

Extension & System Directory .....................................................................................................................1 6

Personal Directory .......................................................................................................................................1 7

Using Features .................................................................................................................................................1 8

Display-Only Features, Other Features, Feature Codes

Often-Used Features ................................................................................................................................. 19–27

Account Codes, Alarm, Alarm Clock & Timer ............................................................................................. 19

Authorization Codes, Auto Dia l ....................................................................................................................2 0

Barge-In, Callback & Line Request .............................................................................................................2 1

Call Waiting, Camp-On, Coverage ..............................................................................................................2 2

Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel) ............................................................ 23

Forward & Follow Me, Night Service ...........................................................................................................2 4

Paging, Park.................................................................................................................................................2 5

Park & Pickup, Pickup .................................................................................................................................26

Privacy, Redial, Saved Number Dial, System Speed Dial, Voice Announce ............................................. 27

Display Reference ..................................................................................................................................... 28–30

Programming Buttons & Settings .............................................................................................................. 31–32

Display Programming, Code Programming .................................................................................................31

Programming Codes .................................................................................................................................... 32

Notes ................................................................................................................................................................33

Use to keep track of information about your telephone and system

Feature Codes and Special Characters...........................................................................................................34

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Your Direct-Line Console

DSS Jack (underside). Used on 4424LD+^®, 4424D+^®,

MLX-20L^®, and MLX-28D^®telephones for connecting a DSS.

On MLX-20L and MLX-28D telephones, this jack can also be

used for a PassageWay™ Direct Connect Solution or Passage-

Way Solution.

Note:

TEL/OTHER Jack (underside) Used on an MLX-20L and an MLX-28D

telephone as a connection for a Multi-Function Module.

The one or two DSSs (Direct Station Selectors) that

attach to your 4424D+, 4424LD+, MLX-28D, or MLX-20L

telephone are not shown here. See p. 2 for details.

Left Arrow (4424LD+ and 4424D+ only)

Press

Unlabeled Display Buttons

Press one to select the item next to it on the display.

Exit (Home on MLX-20L and MLX-28D)

Press to return to the Home screen and exit

the current activity. The Home screen gives

calling and time-keeping information, and

prompts when you need help.

to return to previous screen.

Press to program the telephone, view messages, or select

features available from the display. (See Right Arrow below.)

Exit

Right Arrow (More on MLX-20L and MLX-28D)

The > appears on the screen when more information

exists. Press

to advance through additional

menus or to display more information about the

current call or a ringing call.

Line Buttons

Your Display Screen

Outside, SA, and ICOM buttons (see p. 3); blank line

buttons can be programmed with features (see p. 31).

• 4424LD+ telephone has 24 line buttons.

• 4424D+ telephone (shown) has 24 line buttons.

• MLX-28D telephone has 28 line buttons.

• MLX-20L telephone has 20 line buttons.

Your telephone’s display is an alarm clock and timer (see p. 19),

a telephone directory (see p. 16), and a message center (see

pp. 12–15). Read the button descriptions on this page to find out

how you can use your screen to locate and activate features or

see who’s calling you. If you have a 2-line display, abbreviations

are used on the screen. These are explained in Display

Reference, pp. 28–30, as are the four display screens.

Message Light

The red light is lit to indicate a waiting message

(see pp. 12–15).

Mute

Press to turn the headset or

speakerphone microphone

on or off so that you can or

cannot be heard by the

caller.

Redial

Press to redial the last number dialed on this

telephone.

Conf

Press to add a person to a conference (see p. 11).

Trnsfr

Press to send a call to another telephone (see p. 11).

Volume

Press or

Hold

Press to put a call on

hold (see p. 11).

to change the ringer loudness while the

telephone is ringing, the handset volume while you’re

using the handset, the headset volume while you’re

using the headset, or the speaker volume while you're

using the speakerphone.

CAUTION:

Spkr

To clean your telephone, unplug it from the wall jack

and use a slightly dampened cloth. To prevent

permanent damage, do not immerse the telephone in

water or other liquid, and do not use liquid or aerosol

cleaners directly on the telephone.

Press to turn the speakerphone on/off

for hands-free conversation during a

call or when a call rings; or press to

hang up a speakerphone call.

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Understanding Your DSS

DSS Buttons

Each DSS has 50 DSS buttons, arranged in 5 columns of 10 buttons

each. DSS buttons have numbers assigned in consecutive order, start-

ing with the top left corner button. Each button can have 3 numbers as-

signed to it, which can correspond to the following:

DSS 4450

Fixed Page Buttons

• Extension numbers for directing or making calls to co-workers

(see pp. 10–11).

Press the fixed Page buttons to change the page

of telephone numbers accessible to your DSS.

The green light turns on next to the Page button

that is active. If you have one DSS, Page 1

accesses the first 50 extensions, Page 2

accesses the second 50 extensions, and Page 3

accesses the third 50 extensions. If you have

two DSSs, Page 1 accesses the first 100

extensions, Page 2 accesses the second 100

extensions, and Page 3 accesses the third 100

extensions.

• Paging numbers for paging co-workers over speakerphones or a

loudspeaker system (see p. 25).

• Numbers for parking calls to the system operator Park Zones

(see p. 25).

• Pools and lines for monitoring the pools’ current status.

Message Status Button

When Message Status is on, the red lights next

to the DSS buttons turn on for extensions with

messages from system operators. Messages

from other sources (such as co-workers and fax

machines) do not cause the red lights to turn on.

The green light next to the Message Status

button turns on when the button is pressed to

tell you that the lights on the DSS are showing

Message Status. Pressing the button again turns

off Message Status and the green light.

Reserved Buttons

These buttons are reserved for future use.

- D SS Button Lights -

Light

Button/Meaning

Off

Extensions. The telephone is not in use and Do Not Disturb is off. With the

Message Status button, the Message light is off at the extension.

Pool. One or more lines in the pool are available.

Line. Not in use (available).

Group Page, Page All, Park Zone. Not in use (available).

Calling Group. The number of calls waiting for the calling group is fewer than

the programmed maximum.

Steady

Extensions. A co-worker is on the telephone, a call is on hold, or Do Not Disturb

is on. With the Message Status button, the Message light is on at the extension.

Pool. All lines in the pool are busy.

Line. In use (not available).

Group Page, Page All. In use (not available).

Calling Group. The number of calls waiting for the calling group is equal to or

more than the programmed maximum.

Fast flashing

Slow flashing

Extensions. A co-worker is calling you, or a parked call or call on hold is

returning to you.

Line. A parked or held call is returning to you.

Extensions. A call directed to this extension is returning to you.

Line. A call is ringing on this line at your console or at a co-worker’s telephone.

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Understanding Your Direct-Line Console

Line Buttons

All Telephones

Telephones with System Access (SA) Buttons

NNN-XXXX

Make/receive outside calls

only.

SA buttons give you access to inside or

outside lines for making and/or receiving calls.

To make an outside call on an SA button, first

dial the dial-out code (usually 9) that your

System Manager supplies. No dial-out code is

necessary when you call another extension.

Telephones with ICOM Buttons

ICOM Ring

Make/receive inside calls

and receive inside voice-

announced calls.

SA Ring

Make/receive inside/outside

ringing calls and receive inside

voice-announced calls.

ICOM Voice

Make inside voice-

announced calls and

receive inside ringing and

voice-announced calls.

SA Voice

Make/receive outside calls,

receive inside ringing and

voice-announced calls, and

make inside voice-announced

calls.

ICOM Originate Make (not receive) inside

Only calls only.

SA Originate Make (not receive) insideand

Only outside calls.

Line Button Lights

Each line button has a red light and a green light next to it. These lights indicate the following:

Light

Meaning

Steady red

The line you are using or will use when you lift the handset

or press the Speaker button.

Steady green

Flashing green

The line is in use, or the feature programmed onto the line

button is on.

An incoming call is ringing on this line button or a call you

transferred is returning to this line button (see p. 11).

Fast-flashing green

Slow-flashing green

You have put a call on hold on this line button.

Someone else has put a call on hold on this line button.

Imprinted vs. Programmed Buttons

The following buttons are imprinted on MLX-20L and MLX-28D telephones. You must program

them onto 4424LD+ and 4424D+ telephones.

Button

Function

Drop

Press Drop and a line button to disconnect the person on that line from a

conference call.

Feature

HFAI

Press Feature to activate the Feature mode.

Press HFAI to answer the telephone via the speakerphone without picking up

the receiver.

Inspect

Press Inspect and a line button to display information about the current or

ringing call or to see what feature is programmed onto that button.

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Understanding Your Direct-Line Console

Tones

Tone

Meaning

Dial tone (steady)

You can make a call.

The telephone you are calling is busy.

No lines are available.

Busy (slow repeating tone)

Fast busy (fast repeating tone)

Error (alternating high-low tones)

You dialed a number or used a feature

incorrectly.

Confirmation (double break in

You used a feature correctly.

dial tone followed by steady tone)

Callback (5 short beeps)

This call is receiving Callback treatment

(p. 21).

Call Wa iting (1 or 2 beeps)

Y o u have an inside (1 beep) or an outside

(2 beeps) call waiting (p. 22).

Rings

The table below helps you identify the different types of ringing. You can also personalize ringing

at your telephone or adjust ring timing for the line buttons where calls arrive. Programming

Buttons & Settings, p. 31, tells you how to change the settings. Listed below are your options:

• Personalized Ring. Allows you to give calls ringing at your telephone one of eight

distinctive rings.

• Abbreviated Ring. When you are on a call and another call arrives at your telephone, you

can use this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your telephone after a delay. If your calls are

being covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines

set for No Ring do not receive Coverage (p. 22).

Ring

Meaning

1 long ring

Inside call

Outside call

1 long ring and 1 short ring

1 long ring and 2 short rings

Priority ring; outside call transferred to you or

returning camped-on call (p. 22)

1 long ring and 3 short rings

Returning Callback call (p. 21)

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Feature Finder

This table shows where to look for information about performing specific console activities. Any

features that do not have detailed instructions can be used by following the directions in Using

Features (p. 18) or programmed by following the instructions in P r ogramming Buttons & Settings

(p. 31).

Calling

If you want to ...

Then ...

Dial numbers with the touch of a button.

See Auto Dial, p. 20.

Quickly dial numbers your company has programmed. See System Speed Dial, p. 27.

Make a voice-announced call to one or more

co-workers.

See Line Buttons, p. 3, and P ag i ng , p. 25.

Make a call after office hours.

See Night Service, p. 24.

Make and answer a call without using your hands.

Make and answer calls using headsets.

Automatically redial a number you dialed before.

See Imprinted vs. Programmed Buttons, p. 3.

See Headsets, p. 8.

See Redial, p. 27, and Saved Number Dial,

p. 27.

Quickly dial numbers from your phone’s display.

See Directories, p. 16.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 21.

Enter an account code before or during a call.

Set up a conference with as many as four others.

Transfer a call.

See Account Codes, p. 19.

See Conference, p. 11.

See Transfer, p. 11.

See Hold, p. 11.

Put a call on hold.

Interrupt a co-worker’s call in an emergency.

Broadcast over the company’s loudspeaker system.

See Barge-In, p. 21.

See Paging, p. 25.

Put a call on hold and page a co-worker to pick it up See Park & Pickup, p. 26, and Paging, p. 25.

at another telephone.

Know if someone is calling you when all your other

lines are in use.

See Call Waiting, p. 22.

Reach a voice mailbox without calling the person.

See Direct Voice Mail, p. 23.

Make a call from another extension, using your own

calling privileges.

See Authorization Codes, p. 20.

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Feature Finder

Customizing Your Telephone

If you want to ...

Then ...

Program a feature on an unused line button.

Adjust volume of the speaker, handset, or ringer.

Give your telephone its own distinctive ring.

See P r ogramming Buttons & Settings , p. 31.

Use the Volume button, p. 1.

See Rings, p. 4.

Delay or remove the ring from an outside, SA, or

ICOM line button.

See Rings, p. 4, and Coverage, p. 22.

Change your phone’s display language.

Use the Language feature. See Using

Features, p. 18.

Covering Calls

Have a co-worker answer your calls.

See Coverage, p. 22, and Line Buttons, p. 3.

Answer all of a co-worker’s calls from your telephone.

Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 22.

voice mail system (or send your calls to voice mail).

Forward your calls to another telephone.

Answer your calls from another extension.

See Forward & Follow Me, p. 24.

Answer a call ringing at a co-worker’s extension.

Answer a call on a line that’s not on your telephone.

See Pickup, p. 26.

Put a call on hold at a busy extension until your

co-worker is ready for it or complete a transfer

to an extension that doesn’t answer.

If your company does not have voice mail, see

Camp-On, p. 22.

Hold a call when you’re trying to transfer it and your

co-worker doesn’t answer; page your co-worker while

the caller waits.

See Park & Pickup, p. 26.

Handling Console Basics

Monitor the status of other extensions in your system. See Extension Status, p. 23. If you supervise a

calling group, ask your System Manager for the

Calling Group Supervisor’s Guide.

Set up your system to cover outside calls after

business hours.

See Night Service, p. 24.

Respond to a system alarm.

Set a wake-up call.

See Alarm, p. 19.

See Reminders, p. 13.

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Feature Finder

Messaging

If you want to ...

Then ...

Let a co-worker know you called.

See Messaging, pp. 12–15.

Find out if you have a voice mail message, fax, or

other message.

Signal a co-worker to contact you.

Choose a message to leave for co-workers who have

display telephones.

Call or transfer a call directly to a co-worker's voice

mail.

See Direct Voice Mail, p. 23.

Privacy

Prevent interruptions by blocking calls

to your telephone.

See Do Not Disturb, p. 23.

Prevent co-workers from joining your calls.

See Privacy, p. 27.

Prevent others on a call from hearing you speak to

someone in your office.

Try the Mute button, p. 1. If you have a headset,

use the Headset/Handset Mute feature, p. 9.

See who’s calling you while you’re on the telephone. Use the Inspect button, p. 3.

Receive or not receive voice-announced calls.

See Voice Announce, p. 27.

Timekeeping

Remind yourself or co-workers of meetings or

appointments.

See Alarm Clock & Timer, p. 19, and

Reminders, p. 13.

Keep track of the duration of calls or meetings.

Change the time, day, or date on your display.

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Headsets

Headsets for Direct-Line Consoles allow one-

touch operation and hands-free operation.

Headsets consist of a headpiece and modular

base unit. The base unit plugs into the headset

jack on the bottom of the 4424LD+ and 4424D+

telephones, or into the handset jack on the

MLX-20L and MLX-28D telephones.

Touch a button to answer a call; then touch it

again to disconnect. To eliminate pressing the

button for a ringing call, use the Headset Auto

Answer feature. Use the other features below to

control headset operation.

A calling group agent using a headset must

press the Headset Hang Up button to complete

a call in order to update the supervisor’s Agent

button.

MLX-28D Telephone

with Headset

LINE

DSS

Headpieces

Mirage^®. Receiver fits over either ear. Not for noisy environments.

StarSet^®. Eartip fits in ear canal.

Supra^®Monaural. Adjustable headband and soft ear cushion.

Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that

reduces background noise transmission by up to 75%.

Supra Binaural. Sound in both ears.

Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

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Headsets

Headset Features

Must be programmed on buttons. To program:

See Programming Buttons & Settings, p. 31.

There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto

Answer, and Headset/Handset Mute (MLX telephones only; use the fixed Mute button on the

4424LD+ and 4424D+ telephones). All must be programmed on buttons. The Headset Hang Up

button (required) is programmed by your System Manager and activates headset operation at

your telephone.

To use Headset Hang Up:

Press the programmed button to answer a call and press it again to disconnect, even if the caller

hangs up. Unless you have programmed a Headset Status button, headset operation is always

on.

To use Headset Status:

Press the programmed button to switch between headset and handset operation; when headset

operation is on, the green light is on.

To use Headset Auto Answer:

Connects you automatically to ringing calls during headset operation. When you press the button

to activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press

the button again.

To use Headset/Handset Mute (MLX telephones only):

Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your

conversation. The red light goes on when the headset (during headset operation) or the handset

(during handset operation) microphone is off.

Note: Use the fixed Mute button on the 4424LD+ and 4424D+ telephones to turn off the

microphone in the headset. If you press the Speaker button when you are on a headset call, the

call transfers from the headset to the speakerphone. Press the Speaker button again to return the

call to your headset.

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Call Handling

Making Calls

Answering Calls

You can answer a call using the handset,

headset, or speakerphone. Different calls

have distinctive ringing patterns. To identify

calls by their ringing patterns,see Rings, p. 4.

Lifting the handset or pressing the Speaker

button connects you to a free line automati-

cally. When using a headset (see p. 8), select

a line button first.

To answer a ringing call:

To make an inside ringing call:

1. If the red light next to the SA Ring/ICOM

Ring button you want to use is not lit or if

you are using a headset, press the SA

Ring/ICOM Ring button.

Lift the handset, press the Speaker button, or

use the headset. If the red light is off next to

the line with the incoming call (flashing green

light), you must press the button next to the

flashing green light first.

2. Lift the handset, press the Speaker button,

or use the headset (see Headsets, p. 8).

To answer a voice-announced call:

3. Press a DSS or Auto Dial button, or dial

the number for the extension you want to

call.

If Mute is on (green light next to it is lit),

press the Mute button to turn Mute off. Lift

the handset or use the headset (see

Headsets, p. 8). If the HFAI button is on (the

green light next to it is lit), voice-announced

calls are answered automatically on the

speakerphone.

To make an inside voice-announced call:

1. If the red light next to the SA Voice/ICOM

Voice button you want to use is not lit or if

using a headset, press the SA Voice/ICOM

Voice button.

2. Lift the handset, press the Speaker button,

or use the headset (see Headsets, p. 8).

3. Press a DSS or Auto Dial button, or dial

the number for the extension you want to

call. W hen you hear a beep, begin talking.

If you hear a busy tone, the person is

unavailable. If you hear ringing, the

person cannot receive a voice-announced

call but may be able to answer your call as

a ringing call.

To make an outside call:

1. If an account code is required on your

system, enter it before you make the call

(see Account Codes, p. 19).

1. If the red light next to the line button or

SA button you want to use is not lit or if

you are using a headset, press the line or

SA button.

2. Lift the handset, press the Speaker button,

or use the headset (see Headsets, p. 8).

3. Listen for a dial tone and dial the

telephone number (include the dial-out

code, if necessary), or press the outside

Auto Dial button.

4. If you are making the call for a co-worker,

transfer the call as described in Transfer,

p. 11.

Note:

For more information about programming

Auto Dial buttons, see p. 20.

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Call Handling

Hold

Transfer

Ask your System Manager whether your

system is programmed for one-touch transfer

with automatic completion. For information

about Auto Dial buttons, see p. 20. If your

co-worker is unavailable, consider using

Barge-In (p. 21), Paging (p. 25), Park

(p. 25), or Camp-On (p. 22).

When you have a call or conference on hold,

your telephone beeps once each minute and

the display briefly shows CallonHold.

1. Press the Hold button to put a call on

hold.

Do not press the Drop button to end a

conference while the call is on hold.

To transfer a call with one-touch transfer

and automatic completion:

Press the DSS or Auto Dial button for the

co-worker to receive the call. You do not

announce the call.

2. To return to the call or conference on hold,

press the flashing ICOM, SA, or line

button that is holding the call.

To transfer a call with one-touch transfer

without automatic completion:

Conference

1. Press the DSS or Auto Dial button for the

co-worker to receive the call.

2. Announce the call and hang up.

A conference call can have up to three inside

participants, including yourself, and up to two

outside participants.

To transfer a call without one-touch

transfer or automatic completion:

1. Press the Transfer button.

2. Press the DSS or Auto Dial button or dial

the extension for the co-worker to receive

the call.

1. Dial the first outside number or extension.

Announce the call.

2. Press the Conf button to put the call on

hold.

3. Select an ICOM, SA, or numbered line

button.

4. Dial the next number or extension, or

press the DSS button.

3. Announce the call and hang up.

5. Announce the call and press the Conf

button.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button

to drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any

participant’s line to rejoin the confer-

ence.

7. To end the conference, hang up.

SECURITY ALERT:

If the system selects an SA Voice button

when you add a conference participant, you

hear a beep instead of ringing after you dial

the extension. If the call is not answered

and you press the Conf button to complete

the call, your conversation with other

conference participants is broadcast on that

extension’s speakerphone. To prevent this,

be sure to drop an unanswered extension

that you’ve called on an SA Voice button.

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Messaging

Your telephone system has several features that allow you to leave messages for others in your office.

If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message

must have a display telephone. If you wish to leave a message for a person who does not have a

display telephone, use voice mail and the Direct Voice Mail feature, if available, or Send/Remove

Message. Here are some guidelines for different messaging features:

• Leave Message. This feature simply lets a co-worker know you have called. The message shows

your name and the date and time of your call. If you leave one message and then another, the

second message replaces the first.

• Posted Messages. If you post a message at your telephone, inside callers with display tele-

phones see the posted message you have selected. As many as 20 messages may be available

for posting.

When a message is waiting for you, your red Message light is lit. The descriptions below explain how

to read, cancel, and delete messages you have sent or received.

If your company has voice mail, ask your System Manager for details about using the voice mail

system. For information about having your telephone covered by the voice mail system, see

Coverage, p. 22.

If you frequently communicate with a small number of people (for example, as a receptionist for a few

co-workers), there are two features you can use, both of which require programming a button. These

are Signaling and Notify, described on p. 14.

Messaging Features Table

If you want to ...

Then ...

Let a co-worker with a display telephone know you called. See Leaving Messages, p. 15.

Let a co-worker with a nondisplay telephone know that

he or she should call you to pick up a message.

See Send/Remove Message, p. 13.

Turn a co-worker’s Message light on or off.

Find out if you have a voice mail message, fax, or

other message.

See Receiving Messages, p. 14.

Signal a co-worker to contact you.

See Signaling & Notify, p. 14.

Choose a message to leave for co-workers who have

displaytelephones.

See Posting Messages, p. 15.

Call or transfer a call directly to a co-worker’s

voice mail.

See Direct Voice Mail, p. 23.

Automatically place a ringing call to a telephone at a

preset time.

See Reminders, p. 13.

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Messaging

Send/Remove Message

To read reminder messages on a display:

To program:

1. Do one of the following:

See Programming Buttons & Settings, p. 31.

• Press the programmed Reminder Set

button.

• P ress the Feature button and dial 81.

You can turn the Message light at a co-

worker’s extension on or off using a

programmed Send/Remove Message button.

This is the only way you can indicate a

waiting message on a co-worker's nondisplay

telephone. Before using this feature, check to

make sure another operator has not already

turned the light on. If you have a pro-

grammed Auto Dial button for the extension,

its red light is on when the Message light is

on. If you have a DSS, see p. 2.

2. Press the DSS or Auto Dial button for the

extension, or dial the extension.

3. The display appears as follows:

• Answered reminder call: extension: A

time (AMor PM)

• Missed reminder call: extension: Xtime

(AMor PM)

• Reminder set: extension: time (AMor

PM)

To turn a co-worker’s Message light on or

off:

To cancel set and answered reminders:

1. Do one of the following:

• Press the programmed Reminder

Cancel button.

1. Press the Message Status button.

2. Do one of the following:

• Press the programmed Send/Remove

Message button.

• Press the Feature button and dial *81.

2. Press the DSS or Auto Dial button for the

extension, or dial the extension.

• Press the Feature button and dial 38.

3. Press the DSS or Auto Dial button or dial

the extension for the co-worker with the

message.

4. P ress the Message Status button to return

to normal call handling.

A Missed Reminder button can be pro-

grammed on your DLC. When you press the

Missed Reminder button, your display

identifies the name and extension of the

missed reminder call, along with the time set

for the reminder. After the messages have

been read, you can use Reminder to resend

a reminder call to an extension. You can

clear the missed reminder by pressing the

programmed Missed Reminder and

Reminders

To program:

See Programming Buttons & Settings,

p. 31.

Reminder Cancel buttons.

Use the Reminder feature to automatically

place ringing calls to telephones in the

system at preset times.

To set a reminder:

1. Do one of the following:

• Press the programmed Reminder Set

button.

• Press the Feature button and dial 81.

2. Press the DSS or Auto Dial button or dial

the number for the extension.

3. Dial a 4-digit time from 0100 to 1259.

4. Dial 2(A) for a.m. or 7(P) for p.m.

5. Repeat Steps 2–4 for each additional

extension.

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Messaging

Signaling & Notify

Receiving Messages

When your red Message light is on, you

have a message from a co-worker.

To program:

See Programming Buttons & Settings, p. 31.

Messages are identified by the name or

extension of the caller, along with the time

and date the person called. Depending on

how your system is set up, you may also

have a voice mail message or a fax. A

message may be identified on your

telephone's display in these ways:

Signaling. Program a button that will cause

a co-worker’s multiline telephone to beep.

The other person can then call you in

response to the beep. You must program a

different line button for each extension you

wish to contact. To beep the recipient’s

telephone, just press the button, and the

other telephone beeps for as long as you

hold down the button. A programmed

Signaling button also acts as an Auto Dial

button (see p. 20). To dial the extension, lift

the handset or press the Speaker button;

then press the Signaling button.

ATT You have a message from another

system operator.

FAX You have a fax.

VMS You have a voice mail message.

EXT Indicates the extension number of the

person who called.

Notify. This feature simply lights a line

button on the recipient’s telephone,

providing a silent message light that alerts

the other party to call you. To use this

feature, you must program a Notify Send

button (labeled, for example, Notify Mary)

on your telephone and the recipient must

program a Notify Receive button (labeled,

for example, Call Jim) on his or her

telephone. Communication is one-way only,

and buttons must be programmed for each

extension you notify.

✻

Marks a new message.

To read and respond to messages on

your display:

1. Press the Menu button.

2. Select Messages[Msgs].

3. Choose from:

• ReturnCall[Call]to call your

co-worker or voice mail while reading

the message.

• NextMsg[Next]to see the next

message.

• DeleteMsg[Dlete]to delete

the message. You can have up 10

messages; if there are 10, no more are

accepted.

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Messaging

These features can be used to send messages to users with display telephones only.

Posting Messages

Leaving Messages

A posted message appears on the display

of any inside caller who tries to reach you

as long as that person has a display

telephone. (You also see the message

posted at your own telephone as a

reminder.) There may be as many as 20

messages available to you for posting.

Message 1 is always DO NOT DIS-

TURB*; the others may include such

choices as: OUT TO LUNCH, OUT

SICK, IN A MEETING, depending on

how your System Manager has pro-

grammed them.

To program:

See Programming Buttons & Settings, p. 31.

To leave a message at a busy or unan-

swered extension you are calling:

• Do one of the following:

– Press the Leave Message button you

have programmed.

– Press the Feature button; then select

LeaveMsg[LvMsg]or dial 25.

• To leave a voice mail message (if your

company has such a system), press the

Feature button and dial 56(see Direct

Voice Mail, p. 23, for details).

To post a message:

1. Press the Menu button.

2. Select PostedMsg[Post].

A screen display confirms that the message

has been sent, or it alerts you that the

message box is full or the message can’t be

sent (for example, because the called person

has no telephone display).

3. Select the message you want to post.

Depending upon your telephone, you can

choose Next, Prev, or press the

button (More button on the MLX-20L and

MLX-28D telephones) to see more

messages.

4. Select Post.

5. Press the Exit button (Home button on the

MLX-20L and MLX-28D telephones).

To leave a message without calling:

1. Press the Feature button and dial 53.

2. Dial the extension.

To cancel a message:

1. Press the Feature button and dial *53.

2. Dial the extension.

To cancel a posted message:

1. Press the Menu button.

2. Select PostedMsg[Post].

3. Select Cancel[Cancl].

4. Press the Exit button (Home button on the

MLX-20L and MLX-28D telephones).

If you use the Do Not Disturb feature (p. 23),

the appropriate message is posted. When you

turn off the Do Not Disturb feature, the posted

message is canceled. However, posting or

canceling the message does not activate or

deactivate the feature.

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Directories

Extension & System Directory

Check with your System Manager to find out whether these directories have been programmed.

The System Directory dials outside numbers that people in your company call often. The

Extension Directory dials inside numbers.

1. Press the Menu button.

2. Select Directory[Dir].

3. Choose one of the following:

• For the Extension Directory, select ExtDir[ExtDir].

• For the System Directory, select SystemDir[SysDir].

4. Select the entry.

• On 4424LD+ and MLX-20L telephones:

a) Select the range of letters that includes the first letter of the listing you want. If there are

no listings available for the range, you hear a beep.

b) View other listings by selecting either PrevPageor NextPage.

c) If you want to check the number, select ShowNumberand press the button next to the

listing. Select ShowNumberagain to stop viewing numbers.

d) To dial a number, press the button next to the listing.

• On 4424D+ and MLX-28D telephones:

a) Use the dialpad to spell the name and then select Enter.

b) View other entries that match what you entered by selecting either Prevor Next.

c) To call the number, select Dial.

d) Select Newto find another entry. Use the dialpad to spell the name, and then select

Enter.

5. Press the Exit button (Home button on MLX telephones) to exit.

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Directories

Personal Directory

On 4424LD+ and MLX-20L telephones only, this feature stores up to 50 telephone numbers (as

well as account codes, area codes, and access codes), and then dials those numbers when you

wish. You can enter, change, select, dial, and delete listings from the display. You can place often-

used listings on the Home screen.

When entering or changing names, use the screen to select letters A–G; use the line buttons, as

labeled on the faceplate, to enter H–Z. Select Punctuationto use the displayed punctuation

marks. You may need to use special characters (see outside back cover) when entering dialing

sequences. Include dial-out codes, if needed.

The screen guides you through Personal Directory activities, so the steps are summarized here.

Press Exit (Home on MLX telephones) to stop the activity. Constant-width text

indicates a screen selection.

To enter a listing:

Menu→Directory→ PersonalDir→EnterNew→ Type name→ Enter→Type

number→Enter→Yesor No→Enter→ Exit

To assign a listing to the Home screen:

Menu→Directory→ PersonalDir→PutonHome→Select letter range→ Select

listing→ Select location on the Home screen→Exit

To dial a listing on the Home screen:

Exit→Press a line or SA button→Select listing

To dial a listing not on the Home screen:

Exit→NextPage→NextPage→Select letter range→ Press a line or SA button→ Select

listing

To verify a stored telephone number, use the steps above to display the letter range, and:

ShowNumber→Select listing→ShowNumber

To delete a listing:

Menu→Directory→ PersonalDir→DeleteEntry→Select letter range→ Select

listing→Delete→ Exit

To change a listing:

Menu→Directory→ PersonalDir→EditEntry→ Select letter range→Select

listing→ Select part of listing to change→Enter new information→Enter→Exit→Exit

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Using Features

There are two ways to use a feature:

• Directly, as explained below

• By pressing a line button you programmed with the feature (see Programming Buttons &

Settings, p. 31)

Display-Only Features

Other Features

To use a Directory of numbers, Messages and

Posted Messages, display screen contrast

setting (MLX-28D telephone), Alarm Clock, or

Timer:

1. Press the Menu button.

2. If you see > at the right of the display, there

To use a feature from the Feature Codes list:

1. Press the Feature button.

2. Do one of the following:

• Select the feature from the display.

• Dial the feature code from the Feature

Codes list.

Note: Some features can only be used by

entering a code (see the Feature Codes

list below).

3. Press the Exit (Home on MLX telephones)

button to exit at any time.

are more options. Press

(More on

MLX telephones) to see them. (Press

or More to use the alarm clock or timer on

a 4424D+ or MLX-28D telephone.)

3. Respond to display prompts, if necessary.

4. Press the Exit (Home on MLX telephones)

button to exit at any time.

Feature Codes

Account Code Entry

82+ code + #

Messaging

■

Authorization Code Entry 80+ code + #

cancel message

✻ 53+ extension

Callback

leave message

Call Waiting

pick up call waiting call 87

leave message without

calling

■

53+ extension

■

send/remove message 38+ extension

Camp-On

Direct Voice Mail

Extension Status

ES Off

ES1

ES2

Follow Me

Forward

inside

Night Service

Paging loudspeaker

9+ line number

+ zone

760+ extension

761+ extension

762+ extension

34+ extension

Pickup

group

inside

outside

Privacy

off

9+ extension

9+ line number

33+ extension

33+ dial-out code

+ number + #

✻ 31

outside

Recall

Redial

Reminders

775

Forward and Follow Me

cancel from all extensions ✻ 34✻

cancel from one extension ✻ 34+ extension

cancel from your telephone 33+ your extension

■

▼

set reminder

81+ extension

+ time + 2or 7

✻ 81+ extension

code (600–729)

▼

Language

cancel reminder

System Speed Dial

English

French

Spanish

790

791

792

■

Available only by using feature code.

▼

English operates on 12-hour clock (2 for A.M. or 7 for P.M.). French and Spanish operate on 24-hour clock.

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Often-Used Features

Account Codes

Alarm Clock & Timer

The Alarm Clock and Timer features are

only available from the display and cannot

be activated with a feature code. Alarm

Clock causes your telephone to beep at a

certain time; you can set only one alarm.

Until the alarm is canceled, the display

shows a bell reminding you that the alarm is

on, and the alarm sounds each day at the

same time.

To program:

See Programming Buttons & Settings, p. 31.

In some companies, you enter an account

code before or during a call to indicate client

billing information. You may be required to

enter an account code for all outside calls, or

an account code may be optional for

incoming and outgoing calls. Check with your

System Manager for account code operation

and account codes.

The Timer feature times calls or other

activities for up to 59 minutes, 59 seconds,

displaying the elapsed time on your screen.

You must turn Timer off when timing is over;

it does not turn off automatically at the end

of a call.

You can program a button for this feature and

label it Acct. See also Auto Dial (p. 20) to

program an account code on an outside Auto

Dial button.

To enter an account code:

1. Do one of the following:

• Press the button you have programmed

• Press the Feature button and dial 82,

or select AccountCode[Acct]

from the display.

To set an alarm:

1. Press the Menu button.

2. Select AlarmClock[AlClk].

3. For English language operation, dial a 4-

digit time from 0100 to 1259 and select

a.m/p.m.to switch between AM and

PM.

2. Dial the account code and #.

3. Lift the handset or press the Speaker

button to make a call. (If necessary, press

an outside line or SA button.)

For Spanish or French language

operation, dial a 4-digit time between

0000 and 2359.

4. Dial the outside number (including dial-out

code, if required).

If you make an error, select Resetand

redial.

To enter or change an account code during a

call (the other party cannot hear your entry),

follow Steps 1 and 2. If you enter an account

code for an incoming call before it arrives,

you cannot change that code during the call.

4. Select On.

5. Press the Exit button (Home button on

MLX telephones). The display shows a

bell to remind you that the alarm is on.

To cancel the alarm:

1. Repeat Steps 1 and 2 above.

2. Select Off.

3. Press the Exit button (Home button on

MLX telephones). The display no longer

shows a bell.

Alarm

To program:

See Programming Buttons & Settings, p. 31.

To time a call or other activity or to turn

Timer off:

1. Press the Menu button.

If there is something wrong with the system,

the red light next to your console’s pro-

grammed Alarm button goes on. Report the

alarm immediately to your System Manager.

Press the Alarm button, then the Inspect

button, to see how many problems the

system is reporting.

2. Select Timer.

The red light stays on until the problem is

cleared by your System Manager.

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Often-Used Features

Authorization Codes

Auto Dial

This feature must be programmed on a line

button; it dials an inside or outside number.

Use inside Auto Dial buttons to:

To program:

See Programming Buttons & Settings, p. 31.

This feature is useful at companies where

there are telephones in public areas that are

restricted from making some calls.

• Dial other extensions or groups,

including Park Zones.

• Page groups (see Paging, p. 25).

If your System Manager has given you an

authorization code, you can pick up someone

else’s telephone, enter your authorization

code, and make an outside call with your

own calling privileges. You must activate the

feature and enter your code for each call you

make, even when you are adding people to a

conference.

It is not necessary to use your authorization

code for inside calls. Using an authorization

code does not affect the button assignments

on your own telephone or the telephone

where you enter the code.

Use outside Auto Dial buttons to:

• Dial outside telephone numbers (with

dial-out codes but without account

codes).

• Enter account codes automatically

(when programming, include #at the

end).

• Dial long-distance access codes.

• Dial emergency contact numbers.

Note that you can also use other features to

automate dialing: Directories (p. 16), Redial

(p. 27), Saved Number Dial (p. 27), and

System Speed Dial (p. 27). When program-

ming Auto Dial, use the Special Characters

table on the outside back cover, if necessary.

Include the complete dialing sequence for

the call.

Security Alert

Compromise of authorization codes could

lead to toll fraud or unauthorized charges.

Memorize your authorization code, and do

not share it with anyone.

To program on a button:

1. Label a button.

2. Press the Menu button.

The way you activate the Authorization Code

feature depends upon the type of telephone

you are using to make the call.

3. Select ExtProgram[Prog]and

• If the telephone has a programmed

Authorization Code button, press it. The

system selects a line and automatically

activates the Speaker button (an

available line button is selected for you);

then continue with Step 3 below.

• On your DLC, press the Feature button,

then select AuthCode[Auth]from

the display or dial 80; then continue

with Step 3 below.

Start.

4. Press the button to be programmed.

5. Select ListFeature[List]and

AutoDial[AutoD]. For a paging

group, select ListFeature[List]

and GroupPage[GrpPg]and go to

Step 7.

6. Select Inside[In]or Outside

[Out]and Enter.

To enter an authorization code at any type

of telephone (except a QCC):

7. Dial the group paging number, extension,

or outside number and select Enter.

1. Lift the handset or press the Speaker

button. (You may first select an ICOM, SA,

or SSA button.)

2. Dial #80.

3. Dial your authorization code, followed

8. Repeat Steps 1 and 4–7 to program

additional numbers.

9. Press the Exit button (Home button on

MLX telephones).

by #.

4. Dial the dial-out code (usually a 9) for an

outside call and then dial the telephone

number.

5. To make another call, repeat Steps 1–4.

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Often-Used Features

Auto Dial (continued)

Callback & Line Request

Your system has two features that you can

use when an outside line or extension is

busy. These features give you access to the

line or extension when it becomes available.

To use an Auto Dial button:

1. Do one of the following:

• To make a ringing call to an inside or

outside number, press the pro-

grammed Auto Dial button

• To make an inside voice-announced

call, press an ICOM Voice or SA Voice

button and then press the inside Auto

Dial button.

On telephones with SA buttons, use Callback

to reach:

• Busy outside lines on SA buttons, when

you dial the dial-out code and hear the

fast busy signal.

• Busy extensions, when you dial and

hear the busy signal.

2. The call is dialed automatically. If it’s a

voice-announced call, talk after the beep.

On telephones with ICOM buttons, use:

• Line Request to reach a busy outside

line when you lift the handset or press

the Speaker button and do not hear dial

tone.

Barge-In

If you use this feature often, ask your System

Manager to program a Barge-In button on

your console.

• Callback for busy extensions.

To use Callback when you hear the busy

(extension) or fast busy (outside line)

signal:

1. Do one of the following:

• Press the programmed Callback button.

• Press the Feature button and dial 55.

If a co-worker is on the telephone or using Do

Not Disturb, use Barge-In to reach that

person in an emergency or if you have

special instructions to interrupt. When the

extension is busy, you hear a tone and

Barge-In connects you to the call; if your co-

worker is using Do Not Disturb, his or her

telephone rings.

2. If you are trying to reach an outside line,

dial the outside telephone number.

3. After you hear five short beeps, hang up.

When the line or extension is free, you

hear a long ring and three short rings.

4. Lift the handset or press the Speaker

button. You hear dial tone, and the system

dials the call.

You cannot use Barge-In on the following:

• A conference call, if the conference

already has the maximum number of

participants. (You hear a fast busy

signal.)

• Telephones that have forwarded calls by

using Coverage, Forward, or Follow Me.

(You hear ringing at the extension you

are calling.)

• Telephones that have Privacy in use.

(You hear a fast busy signal.)

• Telephones that are being programmed.

(You hear ringing at the extension you

are calling.)

To cancel a Callback request:

1. Press the same line button you pressed

when you tried to make the call. (The line

will have a flashing green light.)

2. Lift the handset and press the Drop

button.

3. Press the same line button again.

To use Line Request:

• Telephones in the process of dialing.

(You hear a fast busy signal.)

1. When outside lines are busy, hang up and

press the line button you want to use. Do

not lift the handset or press the Speaker

button.

To use Barge-In:

Do one of the following:

2. When a line is available, the telephone

beeps. Lift the handset or press the

Speaker button.

• Press the programmed Barge-In button.

• Press the Feature button and select

BargeIn[Barge].

3. Dial the outside number.

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Often-Used Features

Coverage

Call Waiting

If Call Waiting is on, you hear a call-waiting

tone when a call comes in and all your lines

are in use. This feature works only on SA

and ICOM buttons, not on line buttons

labeled with telephone numbers.

To program:

See Programming Buttons & Settings, p. 31.

Coverage allows calls to your extension to

ring elsewhere, so that they can be handled

by someone else. If your system has voice

mail, your calls can also be covered that way.

There are three types of coverage:

When a call is waiting, you hear a single

beep (inside call) or two beeps (outside call).

To complete a call and answer a waiting

call:

1. When you hear the call-waiting tone, hang

up.

2. When the telephone rings, lift the handset

or press the Speaker button.

• Primary Coverage. If your calls are

covered this way, they ring immediately

at the covering telephone.

• Secondary Coverage. The covering

telephone rings after a delay of 2 rings,

giving you a chance to answer first.

• Group Coverage. Calls for a group of

people (coverage group) may be

covered by one or more people. Your

System Manager can tell you how this

works at your office.

Covering telephones are programmed with

Cover buttons used to answer calls for

others. Delay Ring on the covering telephone

can add a longer delay before your calls ring

there. If line buttons on your telephone are

set to No Ring, however, calls on those lines

are not covered (see Rings, p. 4).

To put a call on hold and pick up a

waiting call:

1. Press the Hold button.

2. Press an ICOM Originate Only or SA

Originate Only button. (You must have

one of these buttons available to pick up

the call.)

3. Press the Feature button and dial 87.

4. To return to the call on hold, press the

button with the fast-flashing green light.

To turn Call Waiting on or off:

1. Press the Menu button and select Ext

To control coverage of inside calls, use these

programmable settings: Coverage Inside On

allows your inside calls to ring elsewhere;

Coverage Inside Off turns inside coverage

off.

Program[Prog].

2. Select Startand press any line button.

3. Select ListFeature[List].

4. Select CallWaiting[CWait ]a nd

then select Onor Off.

5. Select Enterand press the Exit button

(Home button on MLX telephones) to exit

programming.

Y o u can also program buttons for these

Coverage features:

• Use a Coverage VMS button to prevent

or allow coverage of your outside calls

by a voice mail system. These calls may

still be covered by a person at another

extension.

Camp-On

• Use a Coverage Off button to turn off or

on all coverage of your calls.

To program:

See Programming Buttons & Settings, p. 31.

Use this feature to hold a call at a busy

extension; the call rings when the extension

is available.

To camp on a busy extension so the call will

ring at the extension when available:

1. Press the Exit button (Home button on

MLX telephones).

2. Select CampOn[Camp].

Note: Do not use Camp-On if your system is

equipped with a voice mail system.

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Often-Used Features

Direct Voice Mail

Extension Status (Hotel/Motel)

To program:

See Programming Buttons & Settings, p. 31.

Direct Voice Mail allows an inside caller to

call directly or transfer a call directly to

another user’s voice mail. You can also use

the feature after you have dialed the

extension; just do Step 1 below.

Extension Status lets you monitor telephone

status in your system. You can change status

either at your console or at the extension by

using either a programmed line button or a

feature code. You can monitor status only from

a console. Extension Status must be

programmed systemwide and assigned to the

console. Consult your System Manager to find

out how your company uses each status

feature and line button on the console.

To call directly to another user’s voice

mail or transfer a call directly to another

user’s voice mail:

1. Do one of the following:

• Press the programmed Direct Voice

Mail button.

• Press the Feature button and select

DirectVM[DrcVM]or dial 56.

2. Press an Auto Dial or DSS button, select a

Directory listing, or dial the number of the

extension whose voice mail you want to

call or transfer a call to.

The programmed buttons in the Hotel/Motel

mode are labeled:

ES Off. The light next to that extension is off.

The room is occupied, and telephone is in

regular call-handling status.

ES1. The light next to that extension is

flashing. The room is unoccupied and ready

for cleaning; outside calls cannot be made

from the telephone.

Note: If you are transferring a call to an

extension that does not have voice mail, you

hear an error tone and the call returns to you

after the transfer return interval expires.

ES2. T he light next to that extension is on.

The room is vacant, and outside calls cannot

be made from the telephone.

To change the status from your console:

1. Do one of the following:

• Press the programmed ES Off, ES1, or

ES2 button.

• Press the Feature button and dial:

– 760 for ES Off

– 761 for ES1

– 762 for ES2

2. Press a DSS or Auto Dial button or dial the

number for the extension you want to

change.

Do Not Disturb

Must be programmed on a button.

To program:

See Programming Buttons & Settings, p. 31.

This feature prevents calls from ringing at

your extension, although outside calls cause

the green lights at line buttons to flash. If you

have coverage, your calls are covered.

Inside callers with display telephones see

DoNotDisturbwhen they attempt to

call you. A system operator or the person

providing individual coverage for you can still

call you. Callback calls and returning

transfers ring at your telephone.

To use:

Press the programmed button to turn the

feature on or off. When the feature is on, the

green light is on.

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Often-Used Features

Forward & Follow Me

To cancel Forward and Follow Me:

• To cancel forwarding or following of your

own calls: at your extension, press the

Feature button and dial 33and your

extension.

• To cancel all extensions forwarded or

followed to yours: at your extension,

press the Feature button and dial

*34*.

• To cancel one extension forwarded or

followed to yours: at your extension,

press the Feature button and dial *34

and that extension.

To program:

See Programming Buttons & Settings, p. 31.

Forward and Follow Me both send your calls

to another telephone when you are busy and

need your calls covered or you are not

working at your own desk. Turn either off

from your extension or the one you are

visiting.

• If you want your calls handled at another

extension or at an outside number, turn on

Forward from your extension.

• If you are working away from your

telephone, turn on Follow Me where you

are.

If Delayed Call Forwarding is turned on

through centralized telephone programming,

calls ring at the forwarding extension for the

programmed number of rings (0–9) before

being forwarded. To change the Delayed Call

Forwarding setting, contact your System

Manager.

Night Service

Your company may use Night Service to treat

calls differently after hours. You may be

responsible for turning Night Service on or off

at a Night Service button programmed on

your console. If Night Service is on, you may

not be able to make outside calls, or you may

need a password to do so. See your System

Manager for a password and/or emergency

numbers you can dial without a password.

To forward calls to another extension:

1. Do one of the following:

• Press the button you have pro-

grammed.

• Press the Feature button and dial 33.

To make an outside call and override Night

Service, press the Hold button and dial the

password. Then make the call as you would

normally. (See Making Calls, p. 10.)

2. Dial the extension.

To forward calls to an outside number (if

enabled):

1. Do one of the following:

• Press the button you have programmed

• Press the Feature button and dial 33.

2. Dial the dial-out code, outside number,

and #.

To set up Follow Me and receive calls at

another extension:

1. Press the Feature button and dial 34.

2. Dial your extension.

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Often-Used Features

Paging

Park

Park puts a call on a special type of hold so

that it can be picked up from any telephone

in the system. A user can park a call and

then pick it up at another telephone or can

use Paging to announce the call so that

another person can pick it up. Pick up a

parked call by using the Pickup feature. See

Park & Pickup, p. 26.

To program:

See Programming Buttons & Settings, p. 31.

You can page an individual at his or her

telephone by using an ICOM Voice or SA Voice

button (see Line Buttons, p. 3). Or you may be

able to page all speakerphones or groups of

speakerphones, depending upon how your

system is set up. If your company has a

loudspeaker paging system, use it to page the

whole company or just people in a certain paging

zone.

To park a call at your own extension on

the button that the call arrived on, do one

of the following:

• Press the programmed Park button.

• Press the Transfer button, dial your

extension, and press Transfer again.

To program or use Speakerphone Paging,

check with your System Manager for Group

Paging or Page All numbers, then:

• Press the Feature button and select

Park.

1. Press any ICOM or SA button and lift the

handset.

You can also park calls at Park Zones. The

factory setting of the system is to have eight

extensions (881–888) for operator Park

Zones. Ask your System Manager if these

Park Zones are available. If they are, you can

use a DSS button or program an Auto Dial

button (p. 20) with a Park Zone extension.

2. Do one of the following:

• Dial the Group Paging or Page All

extension number.

• Press the button you programmed for

Group Paging or Page All.

3. After the beep, make the announcement and

hang up.

To park a call at a Park Zone, do one of

the following:

• Press the DSS button for a Park Zone.

• Press the Transfer button and dial a Park

Zone (factory setting: 881–888).

If the parked call is not picked up within the

park return interval (factory setting: 3

minutes), the call rings back at your

telephone.

Ask your System Manager whether

Loudspeaker Paging is available and if there

is a list of paging zones. To use:

1. Press any ICOM or SA button and lift the

handset.

2. Press the Feature button.

3. Select LoudspkrPg[LdsPg]and dial

the zone, if necessary.

4. Make the announcement and hang up.

To use when a Loudspeaker Page button is

programmed:

1. Lift the handset, press the programmed

Loudspeaker Page button, and dial the zone,

if necessary.

2. Make the announcement and hang up.

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Often-Used Features

Pickup

Park & Pickup

Pickup lets you pick up calls that are not

ringing at your telephone. Using Pickup, you

can answer a parked call (see Park & Pickup),

a call ringing at a specific extension, or a call

ringing on a specific line. If you are part of a

Pickup group, you can pick up a call ringing

anywhere in the group. Program a general

Pickup button that activates the feature or a

specific Pickup button to take a call for a group

(example: Pickup Sales) or at a specific line or

extension (example: Pickup Maria). Ask your

System Manager if you are a member of a

Pickup group and get the Pickup group number.

To program:

See Programming Buttons & Settings, p. 31.

While a call is parked, use Paging to

summon the co-worker who should answer.

The person picks up the call using Pickup

and dialing your extension.

To use Park and Paging:

1. Park the call by doing one of the following:

• Press the programmed Park button.

• Press the Transfer button, dial your

extension, and press Transfer again.

• Press the Feature button and select

Park.

• Press the Transfer button and dial the

Park Zone.

2. Set up the page.

To program:

1. Label a button.

2. Press the Menu button.

3. Select ExtProgram[Prog].

4. Select Start.

5. Press the button to be programmed.

6. Select ListFeature[List].

7. Select Pickup[Pkup].

• For Speakerphone Paging:

a) Do one of the following:

• Press the appropriate Group Page

or Page All button

8. Select General[Genrl]for any line

or extension; select Extension

[Ext]or Linefor a specific extension

or line; select Groupfor a group of

extensions.

• Press any ICOM or SA button and

dial the Group Page or Page All

extension.

b) Announce the call and give your

extension or Park Zone.

9. Select Enterand follow the prompts on

screen; select Enteragain when you’re

done.

10. Press the Exit button (Home button on MLX

telephones).

• For Loudspeaker Paging:

a) Do one of the following:

• Press the programmed Loud-

speaker Paging button.

• Press the Feature button and

select LoudspkrPg

[LdsPg]. If necessary, dial the

zone.

To use:

• Press the programmed button. For a line

or an extension that is not programmed,

also dial the extension or line number.

• You can also use Group Pickup by

pressing the Feature button and selecting

PickupGrp[PkupG]from the

display or dialing 88.

b) Announce the call and extension

where the call is parked.

3. Hang up.

To pick up a parked call:

1. Lift the handset.

2. Do one of the following:

• Press the programmed Pickup button

• Press the Feature button and dial 9.

3. Dial the extension where the call is parked

or use the DSS button.

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Often-Used Features

Privacy

System Speed Dial

To program:

See Programming Buttons & Settings, p. 31.

Privacy prevents co-workers who share a line

with you from joining your calls. Turn the

feature on before or during a call; it remains

on until you turn it off. A call on hold is not

protected by Privacy. You should program

Privacy on a button so that you have a green

light to remind you when the feature is on.

You can program 3-digit System Speed Dial

codes on a button. These are the same

numbers that are available from the System

Directory (see p. 18). Dial these directly by

pressing the Feature button and dialing the

code (600–729).

Voice Announce

Redial

To program:

See Programming Buttons & Settings, p. 31.

Make voice-announced calls from ICOM

Voice or SA Voice buttons on your telephone

(see Line Buttons, p. 3) or use Paging

(p. 25). The Voice Announce feature allows

you to prevent voice announcements and

paging calls from interrupting you. Instead,

the calls ring. Voice Announce is a setting

that you can turn on or off without program-

ming a button for it.

This feature redials the last number you called.

The 4424LD+ and 4424D+ telephones have an

imprinted Redial button; to redial the last

number you called, simply press the Redial

button. On MLX telephones, you should program

Redial on a button.

To use on an MLX telephone:

1. Press the same type of line button used to

placethe first call (for example, ICOM or SA).

2. Do one of the following:

•

Press the programmed Redial button.

Press the Feature button and dial 84.

Saved Number Dial

Must be programmed on a button. To

program:

See Programming Buttons & Settings, p. 31.

Use this feature to redial a busy or unavail-

able number that you want to try later.

To use:

1. Before hanging up, press the programmed

Save Number Dial button.

2. Hang up and press the same type of

button used to place the call (for example,

ICOM, Pool, or SA).

3. Press the programmed Saved Number

Dial button again.

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Display Reference

2-Line Display

Abbreviation

2-Line Display

Abbreviation

Feature Name

Account Code Entry

Alarm

Alarm Clock

Authorization Codes

Auto Dial

inside (extension)

outside

Barge-In

Callback

Call Waiting

Camp-On

Conference

Contrast

Coverage

Coverage VMS

group

primary individual

secondary individual

inside only

Acct

Alarm

AlClk

Auth

AutoD

Night Service

Notify

notify receive

notify send

Paging

group paging

loudspeaker paging

Park

Park Zone

Personalized Ring

Pickup

Night

Ntfy

Recv

Send

GrpPg

LdsPg

Park

PrkZn

PRing

Pkup

Genrl

PkupG

Ext

Out

Barge

CbckS

CWait

Camp

Conf

Ctrst

Cover

CvVMS

Group

Prmry

Secnd

CvIns

CvOff

Dir

general

group pickup

inside (extension)

outside (line)

Privacy

Recall

Reminder

cancel

Line

Prvcy

Recll

Rmind

Cancl

Set

Rmind,Missd

RngOp

AllLn

1Line

Delay

Immed

off

set