Linear Telephone Accessories AE 500 User Manual

AE-500  
Telephone Entry  
& Access Control  
System  
Facility Manager’s Guide  
USA & Canada (800) 421-1587 & (800) 392-0123  
(760) 438-7000 - Toll Free FAX (800) 468-1340  
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System Features  
MICROPHONE  
DISPLAY  
OPTIONAL  
POSTAL  
LOCK  
CABINET  
LOCK  
KEYPAD  
SPEAKER  
KEYPAD  
LIGHTING  
Your access control installation company  
has set this master password for this installation:  
_______________________  
Use this password to enter programming mode.  
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Programming with a Computer  
The AE-500’s built-in programming interface can be accessed on-site  
(using a separate telephone line) or off-site using a computer with a  
modem and any Internet browser (if using Netscape, be sure Java is  
installed).The AE-500 can be programmed using the local keypad or with  
a telephone, but computer programming is the easiest method.  
the Internet will find programming the AE-500 with a computer very easy.  
The AE-500’s memory contains the “pages” that the computer will view.  
When selections and changes are made on the computer, the AE-500’s  
memory is programmed to your custom settings.  
The following screen pictures show setting up a “Dial-up” connection in  
Windows™ XP and how to connect with a single AE-500. To create “Dial-  
up” connections for multi-unit installations, see the next page.  
Navigating through the AE-500’s programming “pages” is similar to  
browsing through your favorite web site’s pages. Anyone familiar with  
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Setting up Multiple Units  
The system supports up to seven AE-500s connected to the same telephone line.  
Some telephone systems may only support up to four units on the same telephone  
line. In multiple-unit installations each AE-500 must be assigned a unique unit  
number before programming. The unit number allows connecting to a specific unit  
when calling for programming. One unit must be assigned as Unit #1.  
SETTING A UNIT NUMBER  
PPN 71  
71#UNIT#  
NOTE: If this is a multi-unit installation, the installation company most  
likely has already set the unit numbers.The following programming step is  
shown for reference.  
UNIT = UNIT NUMBER (1-7) FOR MULTI-UNIT INSTALLATION  
To set a unit’s number perform the following steps on each AE-500 unit  
connected to the same telephone line.  
FACTORY SETTING: UNIT NUMBER 1  
1. If not already in Programming Mode, use the local keypad to enter the  
master password and access programming.  
2. Press:  
3. Enter the unit number (1-7).  
4. Press  
5. Exit Programming Mode.  
Multiple Unit Installation Programming Information  
To computer program multi-unit installations that use the same telephone line,  
each unit will require a separate “Dial-up” connection.  
Creating a Connection for Each Unit  
1. Start creating a “Dial-up” connections for each unit as described on  
Page 13.  
2. When the “New Connection Wizard” asks for the “Connection Name”  
(Step #6 in the Page 13 figure) enter a unique name for the specific unit.  
Example:AE-500 Unit #2”  
3. When the “New Connection Wizard” asks for the “Phone Number to Dial”  
(Step # 7 in the Page 13 figure) enter the common telephone number for the  
multi-unit installation followed by four commas, the unit number, and a #.  
Example:555-1234,,,,2#”  
NOTE: Each comma adds a 2-second delay to the dialing process.  
Depending on the time required by the telephone system to make a  
connection to the AE-500, more or less commas might be required.  
4. When the “New Connection Wizard” is finished, a desktop icon named for  
each AE-500 unit will be created on the computer.  
To connect to a specific unit for programming, double-click on the desktop icon  
named for the unit.  
Copying Data from One Unit to Another  
If multiple units will be sharing the same programming information, data from one  
unit can be copied to another. A backup file is created in this process to make  
copies. For security, backing up a unit’s data is always a good idea.  
1. After entering the Resident Data, Media Data, and programming options  
for the first unit, click “Utilities”, then “Data Backup”. Click “Save” at the  
XML warning window then select a file to save to.  
2. After the data backup is complete, disconnect from the first unit, then re-  
connect to the unit to copy the data to.  
3. From the home page, click “Utilities”, then “Load Factory Defaults”. When  
complete, click “Data Restore” and browse for the file to copy. Select the  
file and click “Upload” to send the file to the unit.  
IMPORTANT NOTE: Always load the factory defaults into a unit before  
performing data restore. Otherwise, the unit’s data may become corrupted.  
4. Make any other unit-specific programming changes before disconnecting.  
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Programming Over the Telephone  
The system can be programmed using a TouchTone™ telephone. The  
telephone’s keypad will act similar to the AE-500’s local keypad.  
1. CALL THE SYSTEM  
Connecting with a Telephone  
1. Place a call to the telephone number of the line that AE-500 is  
connected to.  
2. The AE-500 will answer and sound a tone for about ½ second.  
3. After the tone, enter the master password, then press # (factory  
setting is 123456, your installer may have set a new password).  
If the password is correct, the system will sound two short beeps.  
For multi-unit installations, enter the unit number then #  
before entering the password.  
2. WAIT FOR THE TONE TO FINISH  
3. ENTER THE MASTER PASSWORD  
THEN PRESS #  
(TWO BEEPS SOUND WITH THE  
CORRECT PASSWORD)  
NOTE: FOR MULTI-UNIT INSTALLATIONS,  
ENTER THE UNIT NUMBER THEN # BEFORE  
ENTERING THE PASSWORD THEN #  
4. Programming commands can now be entered from the telephone’s  
keypad. Refer to the following sections of this manual for  
programming step details.  
When programming over the telephone, each programming step consists  
of entering programming data using the keypad. The system will sound  
beeps over the telephone to indicate correct or incorrect entries.  
• After a correct entry, two short beeps will sound.  
• After an incorrect entry, a long beep will sound.  
• After the complete programming step has been entered correctly,  
three short beeps will sound.  
WHEN ENTERING COMMANDS:  
CORRECT ENTRY = TWO SHORT BEEPS  
INCORRECT ENTRY = ONE LONG BEEP  
Re-entering a Command After a Mistake  
If an incorrect entry, or an incorrect key is pressed during programming,  
AFTER A COMPLETE STEP = THREE SHORT BEEPS  
press  
and start the programming step over again.  
Exiting Programming Mode  
1. Press:  
NOTE: The AE-500 will automatically exit Programming Mode  
after five minutes of programming inactivity.  
Programming from the Local Keypad  
The system can be programmed using the local keypad on the faceplate  
LOCAL KEYPAD ALPHANUMERIC ENTRY  
(FOR PROGRAMMING STEPS REQUIRING TEXT)  
of the AE-500. The display will show the programming information.  
NOTE: When entering text, programming the AE-500 from a  
computer is the preferred method.  
a b c d e f g h i  
NOTE: FOR EASY TEXT ENTRY  
PROGRAM THE SYSTEM USING  
A COMPUTER  
Accessing Programming from the Local Keypad  
1. Press  
2. The display will show [PASSWORD:].  
&
keys at the same time, then release.  
m n o  
3. Enter the master password (factory setting is 123456, your installer  
may have set a new password).  
p q r  
j k l  
v w x  
4. Press:  
5. If the password is correct, the display will show [ENTER  
FUNCTION:].  
6. Programming commands can now be entered on the local keypad.  
Refer to the following sections of this manual for programming step  
details.  
y z ,  
s t u  
• 1ST PRESS IS 1ST LETTER  
• 2ND PRESS IS 2ND LETTER  
• 3RD PRESS IS 3RD LETTER  
• 4TH PRESS IS THE KEY NUMBER  
• 5TH PRESS IS 1ST LETTER AGAIN  
Re-entering a Command After a Mistake  
If an incorrect entry, or an incorrect key is pressed during programming,  
space, minus sign, dot  
• WAIT 3 SECONDS FOR THE NEXT CHARACTER (A BEEP WILL SOUND  
AFTER THE 3 SECOND DELAY TIME) OR PRESS ANOTHER KEY  
to clear the keypad press  
again.  
and start the programming step over  
• THE FIRST LETTER OF EACH WORD WILL BE UPPER CASE,  
TO MAKE AN ENTIRE WORD UPPER CASE TEXT, ENTER # FIRST  
Exiting Programming Mode  
1. Press:  
• FINISH ENTRY BY ENTERING #  
NOTE: The AE-500 will automatically exit Programming Mode  
after five minutes of programming inactivity.  
• PRESS STAR KEY TO BACKSPACE, PRESS STAR AGAIN TO ERASE LINE  
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Programming Reference Factory Settings  
FACTORY SETTING  
PROGRAMMING CONTROL  
MASTER PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123456  
TRANSMITTER BUTTON SETUP  
USAGE  
KEYSTROKES  
ENTER PROGRAMMING FROM LOCAL KEYPAD . . . . . . . . Press 0 and 2 then MASTER PASSWORD  
ENTER PROGRAMMING FROM TELEPHONE. . . .Call, wait for tone then enter MASTER PASSWORD  
ESCAPE/CANCEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
SINGLE BUTTON, LEFT (OR TOP LEFT) BUTTON ACTIVATES. . . . .RELAY CHANNEL “A”  
RIGHT (OR TOP RIGHT) BUTTON ACTIVATES . . . . . . . . . . . . . . RELAY CHANNEL “B”  
TOP BUTTON ACTIVATES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .NO RELAY  
LOWER LEFT BUTTON ACTIVATES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .NO RELAY  
LOWER RIGHT BUTTON ACTIVATES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .NO RELAY  
*
EXIT PROGRAMMING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99#  
SYSTEM OPTIONS  
USAGE  
PROGRAM POSITION NUMBER  
PPN 02  
PPN 03  
PPN 31  
PPN 31  
PPN 51  
PPN 57  
PPN 58  
DIRECTORY NUMBER LENGTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 DIGITS  
ENTRY CODE LENGTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 DIGITS  
ENTRY CODE RELAY SELECTION . . . . . . . . . . . . . . . . . .RELAY CHANNELS “A” & “B”  
ENTRY CODE USAGE LIMIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UNLIMITED  
KEYPAD LOCKOUT COUNT. . . . . . . . . . . . . . . . . . . . . . . . .5 TRIES BEFORE LOCKOUT  
WELCOME DISPLAY TEXT . . . . . . . . . . . . . . . . . .LINEAR ACCESS TELEPHONE ENTRY  
TELEPHONE KEY ASSIGNMENTS FOR RESIDENTS  
DIRECTORY NUMBER LENGTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 02  
ENTRY CODE LENGTH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 03  
KEYPAD LOCKOUT COUNT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 51  
WELCOME DISPLAY TEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 57  
TELEPHONE KEY ASSIGNMENTS FOR RESIDENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 58  
SPEAKER CHIRP ON KEYSTROKES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 62  
SPEAKER TONE ON RELAY CHANNEL “A” ACTIVATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 63  
SET MAXIMUM VISITOR TALK TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 64  
SET UNIT NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 71  
TELEPHONE KEY 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .RELAY CHANNEL “A”  
TELEPHONE KEY 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RELAY CHANNEL “B”  
TELEPHONE KEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .DISCONNECT VISITOR  
*
PPN 62  
PPN 63  
PPN 64  
PPN 71  
SPEAKER CHIRP ON KEYSTROKES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON  
ACCESS MEDIA CONTROL  
USAGE  
SPEAKER TONE ON RELAY CHANNEL “A” ACTIVATION . . . . . . . . . . . . . . . . . . . . OFF  
MAXIMUM VISITOR TALK TIME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 MINUTE  
UNIT NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UNIT 1  
PROGRAM POSITION NUMBER  
ADDING A RESIDENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 21  
MODIFY A RESIDENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 22  
DELETING A RESIDENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 23  
ADDING AN ENTRY CODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 31  
MODIFYING AN ENTRY CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 32  
DELETING AN ENTRY CODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 33  
ASSIGN BLOCK TRANSMITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 41  
SUSPEND A TRANSMITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 43  
ACTIVATE A TRANSMITTER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 42  
ASSIGN A SINGLE ENROLLED TRANSMITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 45  
DELETE A SINGLE ENROLLED TRANSMITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PPN 47  
Programming Notes  
For security, backing up a unit’s data is always a good idea.  
When making programming changes, backups should be done  
frequently.  
The following steps detail data backup and restore techniques used  
while programming with the AE-500’s built-in programming interface and  
a personal computer.  
Data Backup  
To copy data from a unit to a backup file, follow these steps:  
1. From the home page, click “Utilities”.  
2. Select “Data Backup”.  
SYSTEM UTILITIES  
USAGE  
KEYSTROKES  
DISPLAY UNIT NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72#  
LATCH RELAY CHANNEL “A”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81#  
LATCH RELAY CHANNEL “B” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82#  
RELEASE RELAY CHANNEL “A” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83#  
RELEASE RELAY CHANNEL “B”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84#  
DELETE ALL RESIDENT DATA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92#000000#000000#  
DELETE ALL ENTRY CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93#000000#000000#  
DELETE ALL WIRELESS TRANSMITTERS. . . . . . . . . . . . . . . . . . . . . . . . .94#000000#000000#  
3. Click “Save” at the XML warning window.  
4. Select a file to save to and click “Save”.  
Data Restore  
To copy data from a backup file to a unit, follow these steps:  
1. From the home page, click “Utilities”.  
2. Select “Load Factory Defaults”.  
IMPORTANT NOTE: Always load the factory defaults into a unit  
before performing data restore. Otherwise, the unit’s data may  
become corrupted.  
3. Click Yes”, then “Save”.  
4. When complete, click “Data Restore”.  
5. Browse for the file to copy.  
6. Select the file and click “Upload” to send the file to the unit.  
CUSTOM  
MASTER PASSWORD  
__ __ __ __ __ __  
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Resident Data Programming  
Up to 250 resident names and telephone numbers can be set. Each resident  
entry is assigned a directory number. The directory numbers are the numbers  
visitors enter to have the system call the residents.  
NOTE: When entering resident names, programming the AE-500 from a  
computer is the preferred method. Refer to the “Programming from the  
Local Keypad” section of these instructions for details on alphanumeric  
entry from the keypad.  
Changing the Directory Number Length  
The factory setting for the directory number length is 3 digits. It can be set to 2,  
3, or 4 digits.  
DIRECTORY NUMBER LENGTH  
PPN 02  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
02#LENGTH#  
LENGTH = NUMBER (2-4) OF DIRECTORY NUMBER DIGITS  
3. Enter the directory number length (2, 3, or 4).  
4. Press  
5. Exit Programming Mode if all programming is complete.  
FACTORY SETTING: 3 DIGITS  
Adding a Resident  
1. If not already in Programming Mode use the local keypad to enter the  
master password and access programming.  
ADDING A RESIDENT  
PPN 21  
2. Press  
3. Enter the directory number that will be displayed for the resident.  
21#DIR#NAME#PHONE#  
4. Press  
DIR = DIRECTORY NUMBER FOR THE RESIDENT  
NOTE: To add the name using all capital letters, press  
the name.  
before entering  
NAME = THE RESIDENT'S NAME (UP TO 16 CHARACTERS)  
PHONE = THE RESIDENT'S TELEPHONE NUMBER (UP TO 12 DIGITS)  
5. Enter the name of the resident to be displayed (up to 16 characters).  
6. Press  
7. Enter the resident’s telephone number (up to 12 digits).  
8. Press  
9. Exit Programming Mode if all programming is complete.  
Modifying a Resident  
Once resident data has been set, it can be modified to change a resident’s name  
or telephone number.  
MODIFYING A RESIDENT  
PPN 22  
1. If not already in Programming Mode, use the local keypad to enter the  
master password and access programming.  
2. Press  
22#DIR#NAME#PHONE#  
3. Enter the resident’s directory number.  
4. Press  
DIR = DIRECTORY NUMBER FOR THE RESIDENT  
NAME = THE RESIDENT'S NAME (UP TO 16 CHARACTERS)  
PHONE = THE RESIDENT'S TELEPHONE NUMBER (UP TO 12 DIGITS)  
NOTE: To modify the name using all capital letters, press  
entering the name.  
before  
5. Modify the name of the resident to be displayed (up to 16 characters), or  
to keep the name press and skip to Step 6.  
6. Press  
7. Modify the resident’s telephone number (up to 12 digits) or skip to Step 8.  
8. Press  
9. Exit Programming Mode if all programming is complete.  
Deleting a Resident  
Residents can be deleted individually.  
DELETING A RESIDENT  
PPN 23  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
23#DIR#DIR#  
3. Enter the resident’s directory number.  
4. Press  
5. Enter the resident’s directory number again.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
DIR = DIRECTORY NUMBER FOR THE RESIDENT  
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Entry Code Programming  
An entry code is a number entered at the AE-500 keypad or remote keypad to request  
access. Up to 500 entry codes can be set. Entry codes can be from two to six digits in length  
(all will be the same length).  
• When an entry code is programmed to activate a specific relay, the selected relay will  
activate when the code is entered on either the AE-500 keypad or the remote keypad.  
• When an entry code is programmed to activate both relays, and a remote keypad is  
attached, Relay Channel “Awill activate if the entry code is entered on the AE-500 keypad;  
Relay Channel “B” will activate if the entry code is entered on the remote keypad.  
Entry codes can be programmed for timed or toggle operation. Timed relays activate for a  
programmed length of time. Toggle relays latch on until the next time a toggle entry code is  
entered, then the relay unlatches. Each entry code can also be set for a limited or unlimited  
number of uses.  
• When an entry code is programmed to activate both relays, and a remote keypad is not  
attached, the entry code will activate both Relay Channels “A” and “B”.  
An entry code will activate Relay Channel “A” or “B” depending on how the entry code is  
programmed and whether or not a remote keypad is attached:  
When an entry code is programmed to activate both relays, only timed relay mode is  
available for that code, toggle relay mode is unavailable.  
Changing the Entry Code Length  
The factory setting for the entry code length is 4 digits. It can be set to 2-6 digits.  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
2. Press  
3. Enter the entry code length (2, 3, 4, 5, or 6).  
4. Press  
5. Exit Programming Mode if all programming is complete.  
ENTRY CODE LENGTH  
PPN 03  
03#LENGTH#  
LENGTH = NUMBER (2-6) OF ENTRY CODE DIGITS  
Adding an Entry Code  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
ADDING AN ENTRY CODE  
PPN 31  
2. Press  
3. Enter the entry code.  
31#CODE#CODE#RELAY#TEMP#  
RELAY = 1 FOR RELAY "A"  
RELAY = 2 FOR RELAY "B"  
RELAY = 3 FOR RELAYS "A" AND "B"  
RELAY = 4 TO TOGGLE RELAY "A" (ALTERNATES ON OR OFF)  
RELAY = 5 TO TOGGLE RELAY "B" (ALTERNATES ON OR OFF)  
TEMP = NUMBER OF USES ALLOWED (1-250)  
4. Press  
5. Enter the entry code again.  
CODE = THE NEW ENTRY CODE  
6. Press  
7. If access to both relays is OK for this code, and the number of uses is  
unlimited, skip to Step 12.  
8. Enter the number for the relay output(s) that this entry code will be allowed  
to activate or for toggle operation:  
• Enter 1 for Relay “A” • Enter 2 for Relay “B” • Enter 3 for Relays “A” & “B”  
• Enter 4 to toggle Relay “A” • Enter 5 for to toggle Relay “B”  
9. Press  
10. If the number of uses is unlimited, skip to Step 12.  
11. Enter the number of uses allowed (1-250).  
12. Press  
13. Exit Programming Mode if all programming is complete.  
Modifying an Entry Code  
Once entry codes have been set, they can be modified to change the relay(s) to  
activate or the number of uses permitted.  
MODIFYING AN ENTRY CODE  
PPN 32  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
32#CODE#RELAY#TEMP#  
RELAY = 1 FOR RELAY "A"  
2. Press  
3. Enter the entry code.  
CODE = ENTRY CODE TO MODIFY  
4. Press  
5. Enter the number for the relay output(s) that this entry code will be allowed  
to activate or for toggle operation:  
RELAY = 2 FOR RELAY "B"  
• Enter 1 for Relay “A” • Enter 2 for Relay “B” • Enter 3 for Relays “A” & “B”  
• Enter 4 to toggle Relay “A” • Enter 5 for to toggle Relay “B”  
6. Press  
RELAY = 3 FOR RELAYS "A" AND "B"  
RELAY = 4 TO TOGGLE RELAY "A" (ALTERNATES ON OR OFF)  
RELAY = 5 TO TOGGLE RELAY "B" (ALTERNATES ON OR OFF)  
TEMP = NUMBER OF USES ALLOWED (1-250)  
7. If the number of uses is unlimited, skip to Step 9.  
8. Enter the number of uses allowed (1-250).  
9. Press  
10. Exit Programming Mode if all programming is complete.  
Deleting an Entry Code  
DELETING AN ENTRY CODE  
PPN 33  
Entry codes can be deleted individually.  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
2. Press  
33#CODE#CODE#  
3. Enter the entry code to delete.  
4. Press  
CODE = THE ENTRY CODE TO DELETE  
5. Enter the entry code to delete again.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
9
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Wireless Transmitter Programming  
Up to 500 wireless transmitters can be used with the system. Transmitters can  
be ordered in pre-programmed blocks of sequential ID codes. Up to 16 blocks of  
transmitters can be used. Transmitter blocks can be ordered with a Facility Code  
of 1-15 for block identification if desired. Using Facility Codes is optional. For  
security, an individual transmitter can be deactivated in case it is lost or stolen.  
NOTE: Transmitters will activate Relay Channels “A” or “B” depending  
on the setting of the transmitter button options. See the table below for  
the factory preset button options.Your installer may have modified these  
options. Check boxes are provided to log any modified button options.  
TRANSMITTER BUTTON OPTIONS  
TOP BUTTON  
(AVAILABLE ON SOME BOTTOM LEFT BUTTON  
MODELS ONLY)  
SINGLE BUTTON,  
LEFT BUTTON,  
OR TOP LEFT BUTTON  
RIGHT BUTTON  
OR TOP RIGHT BUTTON  
BOTTOM RIGHT  
BUTTON  
TYPE OF  
TRANSMITTER  
SINGLE BUTTON  
TWO BUTTON  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
NO RELAY  
NO RELAY  
RELAY “A”  
RELAY “B” (PRESET)  
RELAYS “A” & “B”  
NO RELAY (PRESET)  
RELAY “A”  
RELAY “B”  
NO RELAY (PRESET)  
RELAY “A”  
RELAY “B”  
NO RELAY (PRESET)  
RELAY “A”  
RELAY “B”  
RELAY “A” (PRESET)  
RELAY “B”  
RELAYS “A” & “B”  
FOUR BUTTON  
RELAYS “A” & “B”  
RELAYS “A” & “B”  
RELAYS “A” & “B”  
Assign Block Transmitter  
Assigning a transmitter block assigns memory space for each block of transmitters  
used with the AE-500.  
ASSIGN BLOCK TRANSMITTER  
PPN 41  
NOTE: When a block of transmitters is assigned, all transmitters in the  
block will become active and ready to use.  
41#NUMBER#FC#ID#  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
NUMBER = NUMBER OF TRANSMITTERS IN THE BLOCK  
FC = FACILITY CODE 0-15 (0 IF UNUSED)  
2. Press  
3. Enter the number of transmitters in the block.  
4. Press  
5. Enter the transmitter block’s facility code.  
ID = LOWEST TRANSMITTER ID NUMBER IN THE BLOCK  
NOTE: Facility codes are optional. Enter 0 to have the system ignore the  
transmitter block’s facility code.  
6. Press  
7. Enter the first (lowest) transmitter ID number for the block of transmitters.  
8. Press  
9. Exit Programming Mode if all programming is complete.  
Assign Single Enrolled Transmitter  
Assigning a transmitter allocates memory space for the transmitter  
ASSIGN SINGLE ENROLLED TRANSMITTER  
PPN 45  
NOTE: When a transmitter is assigned, it will become active and ready to  
use.  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
2. Press  
45#FC#ID#  
3. Enter the transmitter facility code (enter 0 if not used).  
4. Press  
5. Enter the transmitter ID number of the transmitter.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
FC = FACILITY CODE (0 IF UNUSED)  
ID = TRANSMITTER ID NUMBER  
Suspend a Transmitter  
Transmitters may be suspended if necessary (such as when a transmitter is lost  
or stolen).  
SUSPEND A TRANSMITTER  
PPN 43  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
43#FC#ID#  
FC = FACILITY CODE 0-15 (0 IF UNUSED)  
ID = TRANSMITTER ID NUMBER  
3. Enter the transmitter’s facility code (enter 0 if not used).  
4. Press  
5. Enter the transmitter’s ID number.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
10  
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Wireless Transmitter Programming (Continued)  
Activate a Transmitter  
If a transmitter has been suspended, it can be activated again with these  
programming steps.  
ACTIVATE A TRANSMITTER  
PPN 42  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
42#FC#ID#  
FC = FACILITY CODE 0-15 (0 IF UNUSED)  
ID = TRANSMITTER ID NUMBER  
2. Press  
3. Enter the transmitter’s facility code (enter 0 if not used).  
4. Press  
5. Enter the transmitter’s ID number.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
Delete single Enrolled Transmitter  
Delete a single enrolled transmitter from the system.  
DELETE SINGLE ENROLLED TRANSMITTER  
PPN 47  
1. If not alreay in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
2. Press  
47#FC#ID#  
FC = FACILITY CODE (0 IF UNUSED)  
ID = TRANSMITTER ID NUMBER  
3. Enter the transmitter facility code.  
4. Press  
5. Enter the transmitter ID number of the transmitter.  
6. Press  
7. Exit Programming Mode if all programming is complete.  
11  
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System Options  
For most installations the factory settings for the system will be appropriate.Your  
installer may have already customized some of the system settings. To change  
selected system settings, use the following programming steps.  
Keypad Lockout Count  
KEYPAD LOCKOUT COUNT  
PPN 51  
The system counts the number of invalid entry codes are entered at the local or  
remote keypad. The factory setting for the lockout count is five. The lockout value  
can be from two to seven.  
51#COUNT#  
COUNT = NUMBER (2-7) OF INCORRECT  
ENTRIES REQUIRED FOR LOCKOUT  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
3. Enter the number for the lockout count (2-7).  
4. Press  
5. Exit Programming Mode if all programming is complete.  
FACTORY SETTING: 5 TRIES  
Telephone Key Assignments for Residents  
Residents use their telephone keys to grant access to visitors.  
The factory settings are:  
TELEPHONE KEY ASSIGNMENTS FOR RESIDENTS  
PPN 58  
Key 9 assigned to Relay Channel “A”  
Key 5 assigned to Relay Channel “B”  
Key disconnects the visitor’s call.  
*
58#KEY#ACTION#  
KEY = RESIDENT'S TELEPHONE KEY NUMBER  
ACTION = 1 FOR RELAY CHANNEL "A"  
ACTION = 2 FOR RELAY CHANNEL "B"  
ACTION = 3 FOR VISITOR DISCONNECT  
ACTION = 4 TO DISABLE THE KEY  
FACTORY SETTING:  
The resident’s telephone key numbers can be changed if desired.  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
3. Enter the telephone key number (0-9).  
4. Press  
5. Enter a number to assign the key’s function:  
KEY 9 RELAY CHANNEL "A"  
KEY 5 RELAY CHANNEL "B"  
Enter 1 to assign the key to Relay Channel “A”.  
Enter 2 to assign the key to Relay Channel “B”.  
Enter 3 to assign the key to disconnect the visitor’s call.  
Enter 4 to disable the key.  
KEY DISCONNECT  
*
6. Press  
7. Exit Programming Mode if all programming is complete.  
Welcome Display Text  
The AE-500 display will show a visitor a welcome message alternating with  
instructions on how to call a resident. The welcome message can be customized  
to suit the installation.  
WELCOME DISPLAY TEXT  
PPN 57  
NOTE: When changing the welcome display, programming the AE-500  
from a computer is the preferred method. Refer to the “Programming from  
the Local Keypad” section of these instructions for details on alphanumeric  
entry from the keypad.  
57#LINE 1#LINE 2#  
LINE 1 = UP TO 16 CHARACTERS TEXT  
LINE 2 = UP TO 16 CHARACTERS TEXT  
1. If not already in Programming Mode use the local keypad to enter the  
master password and access programming.  
2. Press  
3. Enter the new text for the top line of the display (up to 16 characters).  
4. Press  
FACTORY SETTING: LINEAR ACCESS TELEPHONE ENTRY  
5. Enter the new text for the bottom line of the display (up to 16 characters).  
6. Press  
7. Exit Programming Mode if all programming is complete.  
Speaker Chirp on Keystrokes  
The factory setting will cause the speaker to chirp when each key on the local  
keypad is pressed. The speaker chirp can be turned off.  
SPEAKER CHIRP ON KEYSTROKE  
PPN 62  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
62#CHIRP#  
CHIRP = 0 FOR KEYSTROKE CHIRP OFF  
CHIRP = 1 FOR KEYSTROKE CHIRP ON  
2. Press  
3. Select the option for keystroke speaker chirps:  
Enter 0 to turn OFF the keystroke speaker chirps.  
Enter 1 to turn ON the keystroke speaker chirps.  
4. Press  
5. Exit Programming Mode if all programming is complete.  
FACTORY SETTING: KEYSTROKE CHIRP ON  
12  
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System Options (Continued)  
Speaker Tone on Relay Channel “A” Activation  
The factory setting will not cause the speaker to sound a tone when access is  
granted with Relay Channel “A”. The tone can be turned on if desired.  
SPEAKER TONE ON RELAY "A"  
PPN 63  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
63#TONE#  
TONE = 0 FOR RELAY TONE OFF  
TONE = 1 FOR RELAY TONE ON  
2. Press  
3. Select the option for relay activation tone:  
Enter 0 to turn OFF the relay activation tone.  
Enter 1 to turn ON the relay activation tone.  
FACTORY SETTING: RELAY TONE OFF  
4. Press  
5. Exit Programming Mode if all programming is complete.  
Maximum Visitor Talk Time  
Visitors will converse with residents over the telephone until the resident grants  
or denies access. If the resident responds to the visitor’s request by pressing  
their telephone keys the system will hang up and release the telephone line. If for  
some reason the resident does not press the telephone keys or does not hang  
up, the system will automatically disconnect the visitor after 60 seconds. The  
disconnect time can be adjusted from 15-255 seconds.  
MAXIMUM VISITOR TALK TIME  
PPN 64  
64#TIME#  
TIME = TIME UNTIL AUTO-DISCONNECT  
(15-255 SECONDS)  
1. If not already in Programming Mode, connect by telephone or use the local  
keypad. Enter the master password and access programming.  
2. Press  
3. Enter the disconnect time in seconds (15-255):  
4. Press  
5. Exit Programming Mode if all programming is complete.  
FACTORY SETTING: 60 SECONDS  
Directory List Start Position  
Although the directory is always sorted and displayed to visitors alphabetically,  
the initial directory entry displayed when # is pressed can be set to either the  
first directory entry or the directory entry in the middle of all directory entries,  
alphabetically.  
DIRECTORY LIST START POSITION  
PPN 65  
65#POS#  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Press  
POS = 0 to show first directory entry  
POS = 1 to show the middle directory entry  
3. Select the option for the directory list start position.  
Enter 0 to start at the first directory list  
FACTORY SETTING: 1 (SHOW MIDDLE DIRECTORY ENTRY)  
Enter 1 to start in the middle of the directory list  
4. Press  
5. Exit Programming Mode if all programming is complete.  
13  
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System Utilities  
Several utility commands are available for the system. Utilities can be used to clear  
memory, display system information, and control the relays.  
Display Unit Number  
In multi-unit installations the unit number of each AE-500 can be displayed.  
DISPLAY UNIT NUMBER  
PPN 72  
PPN 73  
PPN 81  
PPN 82  
PPN 83  
PPN 84  
PPN 92  
1. If not already in Programming Mode, use the local keypad to enter the  
master password and access programming.  
72#  
2. Press  
3. The display will show the unit number for three seconds.  
4. Exit Programming Mode if all programming is complete.  
DISPLAY SYSTEM FIRMWARE VERSION  
Display System Firmware Version  
The version of the firmware installed in the system can be displayed.  
1. If not already in Programming Mode, use the local keypad to enter the  
master password and access programming.  
73#  
2. Press  
3. The display will show the firmware version.  
4. Exit Programming Mode if all programming is complete.  
LATCH RELAY CHANNEL "A"  
Manual Control of the Relays  
For servicing or testing, each relay output can be controlled manually from the  
local keypad while in Programming Mode.  
81#  
1. If not already in Programming Mode, use the local keypad to enter the  
master password and access programming.  
2. Enter a command to control a relay:  
LATCH RELAY CHANNEL "B"  
Press  
Press  
Press  
Press  
to latch Relay Channel “A”.  
to latch Relay Channel “B”.  
to release Relay Channel “A”.  
to release Relay Channel “B”.  
82#  
3. The display will show the unit number for three seconds.  
4. Exit Programming Mode if all programming is complete.  
RELEASE RELAY CHANNEL "A"  
Deleting Database Entries  
Sections of the database can be deleted individually. Exercise care when using  
these commands, their effect cannot be reversed.  
83#  
1. If not already in Programming Mode, connect by telephone or use the  
local keypad. Enter the master password and access programming.  
2. Enter a command to delete database sections:  
RELEASE RELAY CHANNEL "B"  
To delete all resident data:  
84#  
To delete all entry codes press:  
To delete all wireless transmitters press:  
DELETE ALL RESIDENT DATA  
92#000000#000000#  
3. Exit Programming Mode if all programming is complete.  
DELETE ALL ENTRY CODES  
PPN 93  
93#000000#000000#  
DELETE ALL WIRELESS TRANSMITTERS  
PPN 94  
94#000000#000000#  
14  
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AE-500 Operation  
Requesting Access with an Entry Code  
Residents have up to 40 seconds to key in their entry code.  
Up to eight seconds are allowed between each keystroke.  
All digits of the entry code must be entered. Example: If the entry  
code length is set for four digits, and the code is 0042, the user  
must enter “0 0 4 2”.  
ENTRY CODE AT LOCAL KEYPAD  
ENTRY CODE AT REMOTE KEYPAD  
If the wrong key is pressed, pressing the  
key will reset the  
keypad. The correct code can then be re-entered.  
After a correct code is entered, and if the conditions for granting  
access are fulfilled, the programmed relay channel will activate for  
the programmed time.  
If the number of incorrect codes entered exceeds the keypad  
lockout count, the keypad will be locked and not accept any entries  
for one minute.  
Requesting Access with a Wireless Transmitter  
Activate a wireless transmitter within radio range of the AE-500’s  
antenna.  
ACTIVATE TRANSMITTER  
ANTENNA  
After a valid transmitter is decoded, and if the conditions for  
granting access are fulfilled, the programmed relay channel will  
activate for the programmed time.  
Requesting Access with a Visitor Call  
Press  
to view the directory.  
If the visitor already knows the resident’s directory number, they  
can enter the directory number to call the resident.  
If the visitor doesn’t know the residents directory number, they  
can scroll through the alphabetical directory entries by pressing  
1
TO VIEW DIRECTORY  
2
or  
(holding down the keys will scroll the display faster).  
PRESS  
ENTER DIRECTORY NUMBER  
OR PRESS TO  
OR  
SCROLL THROUGH THE RESIDENT  
VISITOR  
To facilitate a faster search, the directory search will begin in the  
middle. The visitor can search forward or backward from there.  
When the visitor finds the resident’s directory number, they enter it  
on the keypad to call the resident.  
NAMES  
TENANT  
The system dials the resident’s telephone number to establish  
2-way communications.  
NOTE: The resident’s telephone number will never be displayed to  
the visitor.  
3
AFTER SCROLLING, ENTER THE RESIDENT'S  
DIRECTORY NUMBER AND TALK  
WITH THE RESIDENT  
THE RESIDENT CAN CONTROL  
ACCESS USING TELEPHONE KEYS  
The resident answers the call and converses with the visitor to  
determine if access will be granted.  
RELAY "A"  
RELAY "B"  
The resident can use their telephone’s keypad to grant access  
DISCONNECT  
activating Relay Channel “A” by pressing  
or activating Relay  
,
Channel “B” by pressing . After access is granted, the system  
will disconnect the visitor and resident call.  
The resident can disconnect the visitor without granting access by  
pressing  
or by hanging up.  
NOTE: The telephone keys that the resident presses can be  
customized for the installation. See Telephone Key Assignments  
for Residents (PPN #58) in the System Options section of these  
instructions.  
The length of time the visitor is allowed to talk can be programmed  
from 15-255 seconds. The resident will hear a series of beeps  
during the last 10 seconds of talk time. To restart the talk timer, the  
resident can press  
on their telephone.  
15  
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Linear Limited Warranty  
Troubleshooting  
This Linear product is warranted against defects in material and  
workmanship for twenty-four (24) months. The Warranty Expiration  
Date is labeled on the product. This warranty extends only to wholesale  
customers who buy direct from Linear or through Linear’s normal  
distribution channels. Linear does not warrant this product to consumers.  
Consumers should inquire from their selling dealer as to the nature of  
the dealer’s warranty, if any. There are no obligations or liabilities on  
the part of Linear LLC for consequential damages arising out of  
or in connection with use or performance of this product or other  
indirect damages with respect to loss of property, revenue, or  
profit, or cost of removal, installation, or reinstallation. All implied  
warranties, including implied warranties for merchantability and implied  
warranties for fitness, are valid only until Warranty Expiration Date as  
labeled on the product. This Linear LLC Warranty is in lieu of all other  
warranties express or implied.  
System completely dead  
1. Call installation company for service.  
Buzz on speaker  
1. Call installation company for service.  
Buzz on telephone line  
1. Call installation company for service.  
System will not answer an incoming call  
1. AE-500 telephone line trouble.  
2. Call installation company for service.  
Entry code will not activate relay  
1. Entry code not set up for proper relay.  
Remote keypad does not work  
1. Check remote keypad indicator for power.  
2. Call installation company for service.  
All products returned for warranty service require a Return Product  
Authorization Number (RPA#). Contact Linear Technical Services at  
1-800-421-1587 for an RPA# and other important details.  
Main or remote keypad will not activate a relay  
1. Entry code is not assigned.  
2. Keypad may be in lockout from too many incorrect attempts. Wait  
one minute for lockout to clear and try again.  
3. Call installation company for service.  
FCC Notice  
Changes or modifications not expressly described in this manual or  
approved by the manufacturer could void the user’s authority to operate  
the equipment.  
This equipment has been tested and found to comply with the limits for  
a Class B digital device, pursuant to Part 15 of the FCC Rules. These  
limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not  
occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
• Reorient or relocate the receiving antenna.  
Resident’s Telephone does not ring when a visitor calls  
1. Resident’s telephone number programmed incorrectly.  
2. Check AE-500 telephone line.  
3. Call resident from another line or cell phone to determine if the  
resident’s telephone is working.  
4. Call installation company for service.  
Transmitter does not activate relay  
1. Transmitter button setting programmed to “no relay” (would effect  
all transmitters).  
2. Transmitter block not enrolled.  
3. Specific transmitter is deactivated in the system.  
4. Call installation company for service.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
• Consult the dealer or an experienced radio/TV technician for help.  
Copyright © 2008 Linear LLC  
221000 E  
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