Lenovo Laptop Z475 User Manual

IdeaPad Z475/Z575  
User Guide V1.0  
Read the safety notices and important tips in the  
included manuals before using your computer.  
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Contents  
Chapter 1. Getting to know your  
Chapter 4. OneKey Rescue  
Appendix A. CRU  
Chapter 2. Learning the  
Chapter 3. Connecting to the  
i
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Chapter 1. Getting to know your computer  
Top view ---------------------------------------------------------------------------------------------------  
Z475  
e
f
g
h
i
j
a
b
c
d
k
l
g
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Chapter 1. Getting to know your computer  
Z575  
e
f
g
h
i
j
a
b
c
d
k
l
g
Attention:  
Do NOT open the display panel beyond 130 degrees. When closing the display panel, be  
careful NOT to leave pens or any other objects in between the display panel and the  
keyboard. Otherwise, the display panel may be damaged.  
2
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Chapter 1. Getting to know your computer  
Use the camera for video communication.  
Integrated  
camera  
a
b
The built-in antennas ensure optimal reception of wireless  
radio.  
Wireless module  
antennas  
The computer display with LED backlight provides  
brilliant visual output.  
Computer display  
c
d
The stereo speakers provide rich and powerful sound.  
Speakers  
e
f
Press this button to turn on the computer.  
Power button  
Press this button to start OneKey Rescue system when the  
computer is powered off.  
OneKey Rescue  
system button  
System status  
indicators  
g
Use these buttons to adjust volume.  
Volume buttons  
h
i
Touch this button to select a preferred scenario mode.  
OneKey Theater  
button  
Touch this button to control the speed at which the  
dissipation fan spins. Touch this button to perform dust  
cleaning.  
Thermal  
management  
button  
j
The built-in microphone (with noise reduction) can be  
used for video conferencing, voice narration, or simple  
audio recordings.  
Built-in  
microphone  
k
l
The touchpad functions as a conventional mouse.  
Touchpad  
3
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Chapter 1. Getting to know your computer  
Left-side view --------------------------------------------------------------------------------------  
Z475  
a
c
d
e
f
g
h
Z575  
a
c
d
f
g
h
b
a
b
Kensington slot  
Attach a security lock (not supplied) here.  
Connect the AC adapter here.  
AC power adapter  
jack  
c
Fan louvers  
Dissipate internal heat.  
Note: Make sure that none of the fan louvers are blocked or else overheating of the  
computer may occur.  
d
e
VGA port  
RJ-45 port  
Connects to external display devices.  
This port connects the computer to an Ethernet network.  
Connects to devices with HDMI input such as a TV or a  
display.  
HDMI port  
f
4
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Chapter 1. Getting to know your computer  
eSATA/USB  
combo port  
g
h
Connects to eSATA or USB devices.  
USB port  
Connects to USB devices.  
5
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Chapter 1. Getting to know your computer  
Right-side view ----------------------------------------------------------------------------------  
Z475  
a
b
d
c
d
e
Z575  
c
a
b
d
d
f
a
b
Connects to external headphones.  
Headphone jack  
Attention:  
Listening to music at high volume over extended periods of time may damage your  
hearing.  
Connects to external microphones.  
Microphone jack  
Reads/Burns optical discs.  
Connects to USB devices.  
c Optical drive  
d
e
USB port  
Connect the AC adapter here.  
AC power adapter  
jack  
6
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Chapter 1. Getting to know your computer  
f
RJ-45 port  
This port connects the computer to an Ethernet network.  
7
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Chapter 1. Getting to know your computer  
Front view -----------------------------------------------------------------------------------------------  
a
b
Slide this switch to turn on or turn off the wireless radio  
of all wireless devices on your computer.  
Integrated  
wireless device  
switch  
a
b
Insert memory cards (not supplied) here.  
Memory card slot  
8
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Chapter 1. Getting to know your computer  
Bottom view ------------------------------------------------------------------------------------------  
Z475  
d
a
b
c
9
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Chapter 1. Getting to know your computer  
Z575  
d
b
c
a
The manual battery latch is used to keep the battery pack  
secured in place.  
Battery latch -  
manual  
a
b
c
Battery pack  
Hard disk drive /  
Memory / Central  
processing unit /  
Mini PCI Express  
Card slot  
compartment  
The spring-loaded battery latch keeps the battery pack  
secured in place.  
Battery latch -  
spring loaded  
d
10  
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Chapter 2. Learning the basics  
First use-------------------------------------------------------------------------------------------------------  
Reading the manuals  
Read the supplied manuals before using your computer.  
Connecting to the power  
The supplied battery pack is not fully charged at purchase.  
To charge the battery and begin using your computer, insert the battery pack  
and connect the computer to an electrical outlet. The battery is automatically  
charged while the computer is running on AC power.  
Installing the battery pack  
Refer to the supplied Setup Poster to install the battery pack.  
Connecting the computer to an electrical outlet  
1
2
Connect the power cord to the AC adapter.  
Connect the AC adapter to the AC power adapter jack of the computer  
firmly.  
3
Plug the power cord into an electrical outlet.  
Turning on the computer  
Press the power button to turn on the computer.  
Configuring the operating system  
You may need to configure the operating system when it is first used. The  
configuration process may include the procedures below.  
• Accepting the end user license agreement  
• Configuring the Internet connection  
• Registering the operating system  
• Creating a user account  
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Chapter 2. Learning the basics  
Putting your computer into sleep state or shutting it down  
When you finish working with your computer, you can put it into sleep state  
or shut it down.  
Putting your computer into sleep state  
If you will be away from your computer for only a short time, put the  
computer into sleep state.  
When the computer is in sleep state, you can quickly wake it to resume use,  
and bypass the startup process.  
To put the computer into sleep state, do one of the following.  
• Click and select Sleep from the Start menu.  
• Press Fn + F1.  
Note: Wait until the power indicator light starts blinking (indicating that the computer is  
in sleep state) before you move your computer. Moving your computer while the  
hard disk is spinning can damage the hard disk, causing loss of data.  
To wake the computer, do one of the following.  
• Press the power button.  
• Press any key on the keyboard.  
Shutting down your computer  
If you are not going to use your computer for a day or two, shut it down.  
To shut down your computer, click  
menu.  
and select Shut down from the Start  
12  
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Chapter 2. Learning the basics  
Using AC adapter and battery----------------------------------------------------------  
Checking battery status  
You can determine the percentage of battery power remaining by checking  
the battery icon in the notification area.  
Note: As each computer user has different habits and needs, it is difficult to predict how  
long a battery charge will last. There are two main factors:  
• The amount of energy stored in the battery when you commence work.  
• The way you use your computer: for example, how often you access the hard  
disk drive and how bright you make the computer display.  
Charging the battery  
When you find that the battery power is low, you need to charge the battery  
or replace it with a fully charged one.  
You need to charge the battery in any of the following situations:  
• When you purchase a new battery  
• If the battery status indicator starts blinking  
• If the battery has not been used for a long time  
Notes:  
You are advised to insert the battery pack when using your computer to prevent small  
particles from entering the inside of your computer.  
To increase the life of the battery pack, the computer does not start recharging the  
battery immediately after it drops from fully charged.  
Charge the battery at a temperature between 50 °F and 86 °F (10 °C-30 °C).  
Full charge or discharge is not required.  
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Chapter 2. Learning the basics  
Removing the battery pack  
If you are not going to use the computer for an extended period of time, or if  
you need to send your computer to Lenovo for service, etc. remove the  
battery pack from the computer. Before removing the battery pack, make  
sure the computer has been shut down.  
Handling the battery  
If the rechargeable battery pack is replaced with an incorrect type, there may  
be danger of an explosion. The battery pack contains a small amount of  
harmful substances. To avoid possible injury and detriment to the  
environment, pay attention to the following points:  
• Replace only with a battery of the type recommended by Lenovo.  
• Keep the battery pack away from fire.  
• Do not expose the battery pack to water or rain.  
• Do not attempt to disassemble the battery pack.  
• Do not short-circuit the battery pack.  
• Keep the battery pack away from children.  
• Do not put the battery pack in trash that is disposed of in landfills. When  
disposing of the battery, comply with local ordinances or regulations and  
your company’s safety standards.  
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Chapter 2. Learning the basics  
Using the touchpad -------------------------------------------------------------------------------  
a
b
To move the cursor on the screen, slide your  
fingertip over the pad in the direction in which  
you want the cursor to move.  
Touchpad  
a
b
The function of the left/right side corresponds  
to that of the left/right mouse button on a  
conventional mouse.  
Touchpad button  
Note: You can enable/disable the touchpad using Fn + F6. When the touchpad indicator is  
lit, the touchpad is disabled.  
15  
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Chapter 2. Learning the basics  
Using the keyboard--------------------------------------------------------------------------------  
Your computer has a numeric keypad and function keys incorporated in its  
standard keyboard.  
Numeric keypad  
Z475  
The keyboard has keys that, when enabled, work as a 10-key numeric  
keypad. To enable or disable the numeric keypad, press Fn + F8.  
Z575  
The keyboard has a separate numeric keypad. To enable or disable the  
numeric keypad, press the Num Lock key.  
Note: The Num lock indicator  
will light on if the numeric keypad is enabled.  
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Chapter 2. Learning the basics  
Function key combinations  
Through the use of the function keys, you can change operational features  
instantly. To use this function, press and hold Fn a; then press one of the  
function keys  
.
b
b
b
a
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Chapter 2. Learning the basics  
The following describes the features of each function key.  
Fn + Esc:  
Fn + F1:  
Fn + F2:  
Turn on/off the integrated camera.  
Enter sleep mode.  
Turn on/off the backlight of the LCD screen.  
Open the interface for the display device switch to  
select this notebook or an external display.  
Fn + F3:  
Fn + F4:  
Fn + F5:  
Open the interface for display resolution settings.  
Open the interface for integrated wireless devices  
settings (On/Off).  
Fn + F6:  
Enable/Disable the touchpad.  
Fn + F8 (Z475):  
Fn + F9:  
Enable/Disable the numeric keypad.  
Start/Pause playback of Windows Media Player.  
Stop playback of Windows Media Player.  
Skip to the previous track.  
Fn + F10:  
Fn + F11:  
Fn + F12:  
Skip to the next track.  
Fn + Insert (Z575):  
Fn + PgUp (Z475):  
Enable/Disable the scroll lock.  
Fn + PrtSc:  
Fn + Home:  
Fn + End:  
Activate the system request.  
Activate the pause function.  
Activate the break function.  
Fn + PgDn (Z475):  
Fn + / :  
Activate the insert function.  
Increase/Decrease display brightness.  
Increase/Decrease sound volume.  
Fn + / :  
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Chapter 2. Learning the basics  
Connecting external devices------------------------------------------------------------  
Your computer has a wide range of built-in features and connection  
capabilities.  
Using memory cards (not supplied)  
Your computer supports the following types of memory cards:  
• Secure Digital (SD) card  
• MultiMediaCard (MMC)  
• Memory Stick (MS)  
• Memory Stick PRO (MS PRO)  
• xD-Picture (xD) card  
Notes:  
Insert ONLY one card in the slot at a time.  
This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.).  
Inserting a memory card  
1
Push the dummy card until you hear a click. Gently pull the dummy card  
out of the memory card slot.  
Note: The dummy card is used for preventing dust and small particles from entering the  
inside of your computer when the memory card slot is not in use. Retain the dummy  
card for future use.  
2
Slide the memory card in until it clicks into place.  
Removing a memory card  
1
2
Push the memory card until you hear a click.  
Gently pull the memory card out of the memory card slot.  
Note: Before removing the memory card, disable it via Windows safely remove hardware  
and eject media utility to avoid data corruption.  
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Chapter 2. Learning the basics  
Connecting USB devices  
You can connect a USB device to your computer by inserting its USB plug  
(Type A) into the USB port (or eSATA/USB combo port) on your computer.  
Model  
Number of USB port  
Number of eSATA/USB  
combo port  
Z475, Z575  
3
1
The first time you plug a USB device into a particular USB port on your  
computer, Windows automatically installs a driver for that device. After the  
driver is installed, you can disconnect and reconnect the device without  
performing any additional steps.  
Note: Typically, Windows detects a new device after connecting it, and then installs the  
driver automatically. However, some devices may require you to install the driver  
before connecting. Check the documentation provided by the device’s manufacturer  
before connecting the device.  
Before disconnecting a USB storage device, make sure your computer has  
finished transferring data by that device. Click the Safely Remove Hardware  
icon in the notification area of Windows to remove the device before  
disconnecting.  
Note: If your USB device uses a power cord, connect the device to a power source before  
connecting it. Otherwise, the device may not be recognized.  
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Chapter 2. Learning the basics  
Connecting Bluetooth enabled devices (on select models)  
If your computer has an integrated Bluetooth adapter card, it can connect to  
and transfer data wirelessly with other Bluetooth enabled devices, such as  
notebook computers, PDAs and cell phones. You can transfer data between  
these devices without cables and up to 10 meters range in open space.  
Note: The actual maximum range may vary due to interference and transmission barriers.  
To get the best possible connection speed, place the device as near your computer as  
possible.  
Enabling Bluetooth communications on your computer  
1
2
Slide the integrated wireless device switch from  
Press Fn + F5 to make configuration.  
to  
.
Notes:  
When you do not need to use the Bluetooth function, turn it off to save battery power.  
You need to pair the Bluetooth enabled device with your computer before you can transfer  
data between them. Read the documentation supplied with the Bluetooth enabled device  
for details on how to pair the device with your computer.  
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Chapter 2. Learning the basics  
Special keys and buttons -------------------------------------------------------------------  
a
b
c
d
e
f
OneKey Rescue system button  
a
• When the computer is powered-off, press this button to start Lenovo  
OneKey Rescue system.  
• In Windows operating system, press this button to start Lenovo OneKey  
Recovery system.  
Volume buttons  
~
b d  
Mute/Unmute  
Volume down  
Volume up  
b
c
d
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Chapter 2. Learning the basics  
e
OneKey Theater button  
Lenovo OneKey Theater provides five scenario modes for using your  
computer in different ways: normal mode, movie mode, music mode, picture  
mode, and intelligent mode. These modes are preset enhancements by  
Lenovo to improve visual and aural experiences via your computer in  
different usage scenarios. You can manually choose between normal, movie  
and intelligent mode. Picture or music mode is automatically selected if your  
computer is in intelligent mode.  
To manually select a desired mode:  
• Press and release the OneKey Theater button to display the on-screen  
menu.  
• Keep pressing and releasing the button until the icon of your desired  
mode is highlighted.  
The computer switches to the selected mode after 2 seconds.  
Normal mode  
The default mode.  
Movie mode  
Provides enhanced visual and audio output.  
Music mode  
Provides enhanced audio output.  
Picture mode  
Provides enhanced contrast and color saturation.  
Intelligent mode  
Automatically switch your computer between movie, music, and picture  
mode according to the program that is running.  
Notes:  
You can enable or disable the OneKey Theater feature via the Start menu.  
Some programs may not be compatible with intelligent mode.  
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Chapter 2. Learning the basics  
Thermal management button f  
The thermal management button can be used to switch the computer  
between different work modes and thus control the speed at which the heat  
dissipation fan spins. You can choose between standard, super silent, or  
efficient thermal dissipation mode. You can also activate the dust cleaning  
feature by pressing and releasing the thermal control button.  
Standard mode  
Standard mode is the factory default mode. It is the recommended work  
mode for most programs.  
Super silent mode  
If your computer is not running large programs and you want a silent work  
environment, switch your computer to super silent mode. To switch to super  
silent mode, repeatedly press the thermal management button until  
highlighted. The computer will switch to super silent mode after three  
seconds.  
is  
Note: The heat dissipation fan spins at relatively low speeds in super silent mode, and thus  
dissipates less heat than in other modes. If large programs are running, the system  
may lower the voltage of the CPU (central processing unit) automatically to decrease  
the heat produced by the CPU. Consequently, you might experience lower system  
performance when the computer is running in super silent mode.  
Efficient thermal dissipation mode  
If large programs are running, switch your computer to efficient thermal  
dissipation mode to allow more efficient thermal dissipation. To switch to  
efficient thermal dissipation mode, repeatedly press the thermal  
management button until  
is highlighted.  
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Chapter 2. Learning the basics  
Performing dust cleaning  
Dust tends to accumulate around the heat sink of the computer’s CPU over  
time, reducing the dissipation capability of the heat sink. You can reduce the  
amount of accumulated dust by performing dust cleaning. To perform dust  
cleaning, repeatedly press the thermal management button until  
highlighted. Dust cleaning will start after three seconds.  
is  
When dust cleaning is activated, the heat dissipation fan spins at high and  
low speed alternatively to allow dust to be discharged. A complete dust  
cleaning process takes several minutes to complete. You can cancel the  
process at any time by switching the computer to standard, super silent or  
efficient thermal dissipation mode.  
Upon completion, the computer returns to the previous mode when dust  
cleaning was activated.  
Note: We recommend you perform dust cleaning at least once a month to reduce the  
amount of dust accumulation around the heat sink. Place your computer in a clean  
environment with good ventilation when performing dust cleaning.  
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Chapter 2. Learning the basics  
System status indicators--------------------------------------------------------------------  
These indicators inform you of the computer status.  
a
b
c
d
e
f
g
a
Caps lock indicator  
b
Num lock indicator  
Hard disk drive indicator  
Touchpad indicator  
c
d
e
f
g
Power status indicator  
Battery status indicator  
Wireless communication indicator  
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Chapter 2. Learning the basics  
Securing your computer---------------------------------------------------------------------  
This section provides information about how to help protect your computer  
from theft and unauthorized use.  
Attaching a security lock (not supplied)  
You can attach a security lock to your computer to help prevent it from being  
removed without your permission. For details on installing the security lock,  
please refer to the instructions shipped with the security lock that you have  
purchased.  
Refer to the “Left-side view” on page 4 for the location of the Kensington  
slot.  
Notes:  
Before purchasing any security product, verify that it is compatible with this type of  
security keyhole.  
You are responsible for evaluating, selecting, and implementing the locking devices and  
security features. Lenovo offers no comment judgement or warranty regarding the  
function, quality or performance of locking devices and security features.  
Using VeriFace™  
VeriFace is a face recognition software which takes a digital snapshot,  
extracts key features of your face, and creates a digital map that becomes the  
system’s “password”.  
If you want to activate VeriFace for the first time, click the VeriFace icon on  
the desktop to register your facial image.  
Notes:  
The face registration and verification works best in an environment with steady and even  
light.  
You can determine whether to use this function when you log on the system.  
For more details on VeriFace, see the software help.  
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Chapter 2. Learning the basics  
Using passwords  
Using passwords helps prevent your computer from being used by others.  
Once you set a password and enable it, a prompt appears on the screen each  
time you power on the computer. Enter your password at the prompt. The  
computer cannot be used unless you enter the correct password.  
Note: This password can be from one to seven alphanumeric characters in any combination.  
For details about how to set the password, see the Help to the right of the  
screen in BIOS setup utility.  
Note: To enter BIOS setup utility, press F2 when the Lenovo logo appears on the screen  
while the computer is starting up.  
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Chapter 3. Connecting to the Internet  
As a global network, the Internet connects computers worldwide, providing  
services such as e-mailing, information searching, electronic commerce, Web  
browsing and entertainment.  
You can connect the computer to the Internet in the following ways:  
Wired connection: use physical wiring to connect.  
Wireless network technology: connect without wiring.  
Wired connection -----------------------------------------------------------------------------  
Wired connections are a reliable and safe way to connect the computer to the  
Internet.  
Cable  
Cable Internet services use a cable modem connected to  
the residential cable TV line.  
DSL  
DSL is a family of related technologies that bring high-  
speed network access to homes and small businesses  
over ordinary telephone lines.  
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Chapter 3. Connecting to the Internet  
Hardware connection:  
Cable  
DSL  
TV cable  
Telephone line  
Splitter *  
Splitter *  
*
*
Cable modem *  
DSL modem *  
*
*
* Not supplied.  
Note: The above diagrams are for reference only. Actual connection method may vary.  
Software configuration  
Consult your Internet Service Provider (ISP) for details on how to configure  
your computer.  
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Chapter 3. Connecting to the Internet  
Wireless connection----------------------------------------------------------------------------  
Wireless connections provide mobile access to the Internet, allowing you to  
stay online anywhere the wireless signal covers.  
Divided by the signal scales, wireless connection to the Internet can be built  
based on the following standards.  
Wi-Fi  
Wi-Fi networks cover a small physical area, like a home,  
office, or small group of buildings. An access point is  
necessary for the connection.  
WiMAX  
WiMAX networks connect several Wireless LAN  
systems to cover a metropolitan area, providing high-  
speed broadband access without the need for cables.  
Note: Your computer may not support all wireless connection methods.  
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Chapter 3. Connecting to the Internet  
Using Wi-Fi/WiMAX (on select models)  
Enabling wireless connection  
To enable wireless communications, do the following:  
1
2
Slide the integrated wireless device switch from  
Press Fn + F5 to make configuration.  
to  
.
Hardware connection  
Wi-Fi/WiMAX network  
Access point *  
* Not supplied  
Software configuration  
Consult your Internet Service Provider (ISP) and search Windows Help and  
Support Center for details on how to configure your computer.  
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Chapter 4. OneKey Rescue system  
OneKey Rescue system ----------------------------------------------------------------------  
Introduction  
The Lenovo OneKey Rescue system is an easy-to-use program that can be  
used to back up the data on your system partition (C drive) for easy restore  
when required. You can run Lenovo OneKey Recovery under the Windows  
operating system, and the OneKey Rescue system without starting the  
Windows operating system.  
Attention:  
In order to utilize the features of the OneKey Rescue system, your hard disk  
already includes a hidden partition by default to store the system image file  
and OneKey Rescue system program files. This default partition is hidden  
for security reasons and is the reason the available disk space is less than it  
claims. The exact available hard disk space depends on the file size of the  
mirror image file (based on the size of operating system and preinstalled  
software).  
Using Lenovo OneKey Recovery (within Windows operating  
system)  
In Windows operating system, double click the OneKey Recovery system  
Icon on the desktop to launch Lenovo OneKey Recovery.  
Within the program, you can back up the system partition on the hard disk  
drive, other storage devices, or by creating recovery discs.  
Notes:  
The backup process and creation of recovery discs may take some time, connect the AC  
adapter and battery pack to your computer.  
After the recovery discs are burned, please number them so that you can use them in the  
correct order.  
Computers without an integrated optical drive support the creation of recovery discs;  
however an appropriate external optical drive is needed to physically create the recovery  
discs.  
For more instructions, see the Help file of Lenovo OneKey Recovery.  
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Chapter 4. OneKey Rescue system  
Using Lenovo OneKey Rescue system (without Windows  
operating system)  
In the event that the operating system cannot be loaded, follow the steps  
below to access OneKey Rescue system.  
• Shut down your computer.  
• Press the key to launch OneKey Rescue system.  
Within the program, you can choose to restore your system partition to the  
original factory status, or to a previously generated backup.  
Note: The recovery process is irreversible. Make sure to back up any critical data before  
using the recovery feature.  
Creating a recovery disc(s)  
Your computer does not ship with a recovery disc. You can use Lenovo  
OneKey Recovery system to create a recovery disc(s), which can be used to  
start and restore your computer in case of a system failure.  
To create a recovery disc(s):  
• Insert a recordable disc into the optical drive on your computer.  
Note: If your computer does not come with an integrated optical drive or if the integrated  
optical drive does not support disc creating, connect an appropriate external optical  
drive to your computer.  
• In Windows, press the OneKey Rescue system button to launch Lenovo  
OneKey Recovery system.  
• On the main screen, click Create Recovery Disc.  
• Choose the type of recovery disc(s). You can create three types of recovery  
disc(s): recovery disc(s) with existing backup image, recovery disc(s) from  
the current system partition, and factory default recovery disc(s). Select the  
type of recovery disc you want to create and follow the on-screen  
instructions.  
• Insert additional recordable disc(s) when prompted.  
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Chapter 4. OneKey Rescue system  
Notes:  
The estimated number of discs needed will be displayed before the process of creating the  
recovery disc(s) begins. To minimize the number of discs needed, use recordable DVDs as  
the media. Also make sure your optical drive is compatible with the disc intended for use.  
After recovery disc creation, number the discs appropriately for use in their correct  
order. The first disc created will be used to start the computer in the case of a system  
failure.  
35  
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Chapter 5. Troubleshooting  
Frequently asked questions------------------------------------------------------------  
This section lists frequently asked questions and tells where you can find  
detailed answers.  
What safety precautions should I follow when using my computer?  
See “Chapter 1. Important safety information” of Lenovo Safety and General  
Information Guide.  
How can I prevent problems with my computer?  
See “Chapter 2. Use and care Information” of Lenovo Safety and General  
Information Guide.  
What are the main hardware features of my computer?  
More information can be found in Chapter 1 and 2.  
Where can I find the detailed specifications for my computer?  
I need to upgrade a device or I need to replace one of the following: the hard  
disk drive, memory, or the keyboard.  
Where are the recovery discs?  
Your computer did not come with a recovery disc. For an explanation of  
the alternative recovery methods offered by Lenovo, see “Chapter 4.  
Where are the installation discs for preinstalled programs?  
Installation discs for preinstalled programs are not supplied with Windows  
preinstalled computers. You can visit the Lenovo consumer support Web  
site to find all preinstalled software downloads.  
By default, you can find some installation backups for certain preinstalled  
software in the APP folder under the D driver.  
How can I contact the customer support center?  
See " Chapter 3. Getting help and service" of Lenovo Safety and General  
Information Guide.  
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Chapter 5. Troubleshooting  
Where can I find warranty information?  
For the warranty applicable to your computer, including the warranty  
period and type of warranty service, see the Lenovo limited warranty flyer  
that came with your computer.  
How can I install the device drivers?  
A compatible device driver is a requirement to ensure correct operation  
and performance of each component in your computer. If your computer is  
pre-installed with an operating system, Lenovo provides all drivers that  
you need in your hard disk.  
What can I do if the backup process fails?  
If you can start the backup feature without a problem, but it fails during  
the backup process, please try the following steps:  
1
Close other programs, then restart the backup process.  
2
Check if the destination media is damaged, try to select another path  
and then try again.  
When do I need to restore the system to the factory status?  
You can use this feature when your system fails or you need to re-install  
your operating system. This will restore your computer back to the initial  
status when you first booted up your computer after receiving it from the  
store. If there is critical data on your current partition, back it up before you  
run this recovery feature.  
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Chapter 5. Troubleshooting  
Troubleshooting--------------------------------------------------------------------------------------  
If you do not find your problem here, see Chapter 2. The following section only  
describes problems that might negate the need to refer to the more  
comprehensive information in Chapter 2.  
Display problems  
When I turn on the computer,  
nothing appears on the screen.  
If the screen is blank, make sure that:  
- The battery is installed correctly.  
- The AC adapter is connected to the computer and the  
power cord is plugged into a working electrical outlet.  
- The computer power is on. (Press the power button again  
for confirmation.)  
- The memory is installed correctly.  
If these items are properly set, and the screen remains blank,  
have the computer serviced.  
When I turn on the computer,  
only a white cursor appears on  
a blank screen.  
Restore backed-up files to your Windows environment or  
the entire contents of your hard disk to the original factory  
contents using OneKey Rescue system. If you still see only  
the cursor on the screen, have the computer serviced.  
My screen goes blank while the  
computer is on.  
Your screen saver or power management may be enabled.  
Do one of the following to exit from the screen saver or to  
resume from sleep or hibernation mode:  
- Touch the touchpad.  
- Press any key on the keyboard.  
- Press the power button.  
- Press Fn + F2 to confirm whether the backlight for the  
LCD screen has been turned off.  
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Chapter 5. Troubleshooting  
Password problems  
I forgot my password.  
If you forget your user password, you must take your  
computer to a Lenovo authorized servicer or a marketing  
representative to have the password changed.  
If you forget your HDD password, a Lenovo authorized  
servicer cannot reset your password or recover data from  
the hard disk. You must take your computer to a Lenovo  
authorized servicer or a marketing representative to have  
the hard disk drive replaced. Proof of purchase is required,  
and a fee will be charged for parts and service.  
If you forget your supervisor password, a Lenovo  
authorized servicer cannot reset your password. You must  
take your computer to a Lenovo authorized servicer or a  
marketing representative to have the system board  
replaced. Proof of purchase is required, and a fee will be  
charged for parts and service.  
Keyboard problems  
A number appears when you  
enter a letter (Z475).  
The numeric lock function is on. To disable it, press Fn + F8.  
Sleep or hibernation problems  
The critical low-battery error  
message appears, and the  
computer immediately turns off.  
The battery power is getting low. Connect the AC adapter to  
the computer, or replace the battery with a fully charged  
one.  
The computer enters sleep  
mode immediately after Power-  
on self-test (POST).  
Make sure that:  
- The battery is charged.  
- The operating temperature is within the acceptable range.  
See “Chapter 2. Use and care Information” of Lenovo Safety  
and General Information Guide.  
Note:If the battery is charged and the temperature is within range, have the computer serviced.  
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Chapter 5. Troubleshooting  
The computer does not return  
from sleep mode and the com-  
puter does not work.  
If the computer does not return from sleep mode, it may  
have entered hibernation mode automatically because the  
battery is depleted. Check the power indicator.  
If your computer is in sleep mode, connect the AC adapter  
to the computer, then press any key or the power button.  
If your computer is in hibernation mode or power-off state,  
connect the AC adapter to the computer, then press the  
power button to resume operation.  
Note: If the system still does not return from sleep mode, your system has stopped responding, and  
you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the  
computer, press and hold the power button for 4 seconds or more. If the computer is still not  
reset, remove the AC adapter and the battery.  
Computer screen problems  
The screen is blank.  
Do the following:  
- If you are using the AC adapter, or using the battery, and  
the battery status indicator is on, press Fn + to make the  
screen brighter.  
- If the power indicator is in blinking, press the power  
button to resume from the sleep mode.  
- If the problem persist, follow the solution in the following  
problem “The screen is unreadable or distorted.”  
- Press Fn + F2 to confirm whether the LCD screen has been  
turned off.  
The screen is unreadable or  
distorted.  
Make sure that:  
- The display device driver is installed correctly.  
- The screen resolution and color quality are correctly set.  
- The monitor type is correct.  
Incorrect characters appear on  
the screen.  
Did you install the operating system or programs correctly?  
If they are installed and configured correctly, have the  
computer serviced.  
40  
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Chapter 5. Troubleshooting  
Sound problems  
No sound can be heard from  
the speaker even when the vol-  
ume is turned up.  
Make sure that:  
- The Mute function is off.  
- The headphone jack is not used.  
- Speakers are selected as the playback device.  
Battery problems  
Your computer shuts down  
before the battery status indica-  
tor shows empty.  
Discharge and recharge the battery.  
-or-  
Your computer operates after  
the battery status indicator  
shows empty.  
The computer does not operate  
with a fully charged battery.  
The surge protector in the battery might be active. Turn off  
the computer for one minute to reset the protector; then turn  
on the computer again.  
A hard disk drive problem  
The hard disk drive does not  
work.  
In the Boot menu in BIOS setup utility, make sure that the  
hard disk drive is included in the Boot priority order  
correctly.  
A startup problem  
®
Use the OneKey Rescue system to help solve or identify  
your problem. For details about OneKey Rescue system, see  
The Microsoft Windows oper-  
ating system does not start.  
OneKey Rescue system problems  
Backup cannot be made.  
You are not currently using a Windows operating system.  
There is not enough space to store the backed up data. You  
will need to free more hard disk space on your system  
partition (C drive).  
Fail to restore system partition  
to factory default.  
The system partition, such as the partition size or the drive  
capacity of C, has been modified.  
41  
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Chapter 5. Troubleshooting  
Other problems  
Your computer does not  
respond.  
To turn off your computer, press and hold the power button  
for 4 seconds or more. If the computer still does not respond,  
remove the AC adapter and the battery.  
Your computer might lock when it enters sleep mode  
during a communication operation. Disable the sleep timer  
when you are working on the network.  
The computer does not start  
from a device you want.  
See the Boot menu of the BIOS setup utility. Make sure that  
the Boot priority order in the BIOS setup utility is set so that  
the computer starts from the device you want.  
Also make sure that the device from which the computer  
starts is enabled. In the Boot menu in the BIOS setup utility,  
make sure that the device is included in the Boot priority  
order list.  
Press F12 when the Lenovo logo appears on the screen  
while the computer is starting up to select the device you  
want the computer starts from.  
The connected external device  
does not work.  
Do not connect or disconnect any external device cables  
other than USB while the computer power is on; otherwise,  
you might damage your computer.  
When using a high power consumption external devices  
such as an external USB optical disk drive, use external  
device power adapter. Otherwise, the device may not be  
recognized, or system shut down may result.  
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Appendix A. CRU instructions  
Note:The illustrations used in this chapter are of the Lenovo IdeaPad Z475, unless otherwise stated.  
Replacing the battery pack -----------------------------------------------------  
Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode.  
To replace the battery pack, do the following:  
1
Turn off the computer, or enter hibernation mode. Disconnect the AC  
adapter and all cables from the computer.  
2
3
Close the computer display, and turn the computer over.  
Unlock the manual battery latch a. Holding the spring-loaded battery  
latch in the unlocked position b, remove the battery pack in the direc-  
tion shown by the arrow c.  
Z475  
1
a
b
c
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Appendix A. CRU instructions  
Z575  
b
c
1
a
4
5
6
Install a fully charged battery pack.  
Slide the manual battery latch to the locked position.  
Turn the computer over and reconnect the AC adapter.  
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Appendix A. CRU instructions  
Replacing the hard disk drive -----------------------------------------------  
You can increase the storage capacity of your computer by replacing the hard  
disk drive with one of greater capacity. You can purchase a new hard disk  
drive from your reseller or Lenovo marketing representative.  
Notes:  
Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and  
bay of the hard disk drive were not designed for frequent changes, or drive swapping.  
The preinstalled software are not included on an optional hard disk drive.  
Handling a hard disk drive  
Do not drop the drive or subject it to physical shocks. Put the drive on a material,  
such as soft cloth, that absorbs the physical shock.  
Do not apply pressure to the cover of the drive.  
Do not touch the connector.  
The drive is very sensitive. Incorrect handling can cause damage and perma-  
nent loss of data on the hard disk. Before removing the hard disk drive, make  
a backup copy of all the information on the hard disk, and then turn the com-  
puter off. Never remove the drive while the system is operating, in sleep  
mode, or in hibernation mode.  
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Appendix A. CRU instructions  
To replace the hard disk drive, do the following:  
1
Turn off the computer; then disconnect the AC adapter and all cables  
from the computer.  
2
3
4
Close the computer display, and then turn the computer over.  
Remove the battery pack.  
Remove the Hard disk drive/Memory/Central processing unit/Mini PCI  
Express Card slot compartment cover.  
a.Loosen the screws that secure the compartment cover a.  
b.Remove the compartment cover  
.
b
Z475  
a
b
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Appendix A. CRU instructions  
Z575  
a
b
5
Remove the frame fixing screws  
.
c
Z475  
c
c
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Appendix A. CRU instructions  
Z575  
c
6
Pull the tab in the direction shown by arrow  
.
d
Z475  
a.Hold the tab to lift the hard disk drive a little by arrow d.  
b.Pull the tab in the direction shown by arrow d.  
d  
d
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Appendix A. CRU instructions  
Z575  
d
7
Take out the hard disk drive secured in a metal frame e.  
Z475  
e
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Appendix A. CRU instructions  
Z575  
e
8
9
0
Remove the screws and detach the metal frame from the hard disk drive.  
Attach the metal frame to a new hard disk drive and tighten the screws.  
Put the hard disk drive gently into the hard disk drive bay with the tab  
facing upwards and the connectors facing each other; then push it firmly  
into space.  
A
B
C
D
Reinstall the frame fixing screw.  
Reinstall the compartment cover and tighten the screws.  
Reinstall the battery pack.  
Turn the computer over again. Connect the AC adapter and the cables to  
the computer again.  
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Appendix A. CRU instructions  
Replacing memory --------------------------------------------------------------------------  
You can increase the amount of memory in your computer by installing a  
double-data-rate three synchronous dynamic random access memory (DDR3  
SDRAM)-available as an option-in the memory slot of your computer. DDR3  
SDRAMs are available in various capacities.  
Note: Use only the memory types supported by your computer. If you incorrectly install  
optional memory, or install an unsupported memory type, a warning beep will sound  
when you try to start the computer.  
To install a DDR3 SDRAM, do the following:  
1
Touch a metal table or a grounded metal object to reduce any static  
electricity in your body, which could damage the DDR3 SDRAM. Do not  
touch the contact edge of the DDR3 SDRAM.  
2
Turn off the computer. Disconnect the AC adapter and all cables from the  
computer.  
3
4
5
Close the computer display, and turn the computer over.  
Remove the battery again.  
Remove the Hard disk drive/Memory/Central processing unit/Mini PCI  
Express Card slot compartment cover.  
a.Loosen the screws that secure the compartment cover a.  
b.Remove the compartment cover b.  
a
b
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Appendix A. CRU instructions  
6
If two DDR3 SDRAMs are already installed in the memory slot, remove  
one of them to make room for the new one by pressing out on the latches  
on both edges of the socket at the same time. Be sure to save the old  
DDR3 SDRAM for future use.  
b
a
a
7
8
Align the notch of the DDR3 SDRAM with the protrusion of the socket  
and gently insert the DDR3 SDRAM into the socket at a 30-45° angle.  
Push the DDR3 SDRAM inward toward the socket until the latches on  
both edges of the socket are pushed into the closed position.  
b
a
9
After aligning the attachment clips with their matching gaps, reinstall the  
compartment cover.  
0
A
B
Reinstall and tighten the screws.  
Reinstall the battery.  
Turn the computer over again. Connect the AC adapter and the cables to  
the computer again.  
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Appendix A. CRU instructions  
Note: If only one DDR3 SDRAM is used on the computer you are servicing, the card must be  
installed in SLOT-0 (  
: lower slot), but not in SLOT-1 (  
: upper slot).  
b
a
To make sure that the DDR3 SDRAM is installed correctly, do as follows:  
1
2
Turn the computer on.  
Hold F2 during startup. The BIOS setup utility screen opens. The  
Total Memory item shows the total amount of memory installed in your  
computer.  
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Appendix A. CRU instructions  
Removing the optical drive -----------------------------------------------------  
To remove the optical drive, do the following:  
1
Remove the Hard disk drive/Memory/Central processing unit/Mini PCI  
Express Card slot compartment cover.  
2
3
Remove the screw shown in the illustration  
.
a
Gently pull the optical drive out  
.
b
a
b
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Appendix A. CRU instructions  
The following table provides a list of CRUs for your computer, and informs  
you of where to find replacement instructions.  
Setup Poster  
User Guide  
AC adapter  
O
O
O
Power cord for AC adapter  
Battery pack  
O
O
O
O
O
Bottom access doors  
Hard disk drive  
Memory  
Optical drive  
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Trademarks  
The following terms are trademarks or registered trademarks of Lenovo in  
the United States, other countries, or both.  
Lenovo  
IdeaPad  
OneKey  
VeriFace  
Microsoft and Windows are trademarks of Microsoft Corporation in the  
United States, other countries, or both.  
is a trademark of SRS Labs, Inc.  
Premium Surround Sound technology is incorporated under license from  
SRS Labs, Inc.  
SRS Premium Surround Sound™ provides the ultimate audio experience for  
music, movies and games on the PC.  
Other company, products, or service names may be trademarks or service  
marks of others.  
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New World. New Thinking.TM  
V1.0_en-US  
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