Lennox Hearth Intercom System 8662 User Manual

Model 8662

Inter-Tel Protocol Mode

User Guide

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QUICK REFERENCE GUIDE TO

FREQUENTLY USED FEATURES

These are the basic instructions for the most frequently used telephone and

voice mail features for Inter-Tel endpoints. For detailed information about these

and other features, refer to the complete instructions in the appropriate user

guide.

PLACING AN INTERCOM CALL

1. Dial an extension number.

2. If your call goes through handsfree to the called endpoint’s speaker, speak

after you hear a double tone.

If you hear continuous ringing, wait for the call to be answered.

PLACING AN OUTSIDE CALL

1. With or without the handset lifted, press ^OUTGOINGor dial the Outgoing Call

feature code (the default feature code is ).

2. Dial the desired number. (If you hear a single progress tone, you must dial

an account code before you can place your call.)

ANSWERING AN INTERCOM OR OUTSIDE CALL

EITHER, Respond handsfree (if enabled).

OR, Lift the handset for privacy.

SPKR

OR, Press

, or

ANSWER

OR, Press the flashing ^IC

(Intercom) button.

PLACING A CALL ON HOLD

HOLD

While on a call, press

. Hang up or place another call. To return to

HOLD

the call, lift the handset an then press

, or the flashing button.

PLACING AN EMERGENCY CALL

Dial

(in the U.S.) or

(in Europe) to automatically place a

call to the system’s programmed emergency number. You do not have to select

an outside line first.

CAUTION

If you are using an IP or SIP endpoint, consult your system administrator

and your local Inter-Tel servicing company for important information about

dialing emergency services before you begin using it.

Part no. 835.2449-4

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PLACING A CONFERENCE CALL

CNF

1. While on the first call, press

. The call is now on hold.

2. Place an intercom or outside call, then press the flashing CNF button to

place the call on hold. (If necessary, repeat this step to place a third call on

hold.)

3. Press the flashing CNF button to join all of the calls together in the con-

ference.

NOTE: Conference calls are limited to three parties on SIP endpoints.

FORWARDING CALLS

1. Press

. (Six-line display model users must then select a menu button.)

FWD

2. Do one of the following:

•

To forward to an outside telephone number: Select an outside line

and dial a telephone number.

•

To forward to an extension number: Dial the extension number.

To forward to your voice mailbox: Dial the voice mail extension.

To cancel call forwarding:

1. Press ^FWD

2. If you have a six-line display endpoint, press the FWD OFF menu button.

SPKR

If you have a non-display or two-line display endpoint, press

, or

lift and replace the handset.

RESPONDING TO A WAITING CALL

If you hear a “call waiting” tone through your handset or headset, either end

SPKR

ANSWER

your current call or place it on hold. Then press

flashing button.

, or the

CHANGING VOLUME LEVELS

EITHER, Press the high (

) or low ( )end of the Volume button.

OR, Press the Up or Down arrow on the Volume button.

OR, Press the VOL UP or VOL DN button.

To save your change:

EITHER, Press both ends of the Volume button at the same time.

OR, Press the middle of the Volume button.

OR, Press both VOL UP and VOL DN buttons at the same time.

REDIALING A NUMBER

Select an outside line and press

matically dialed.

or dial

. The number is auto-

REDIAL

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PAGING

1. Lift the handset and press

or dial

PAGE

2. Dial the desired page zone number (0-9).

3. After the tone, make your announcement and hang up.

NOTE: The Page feature is not supported in SIP mode.

TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER

1. Press

TRANSFER

XFR

2. Dial the desired extension or telephone number.

3. Wait for an answer, announce the call, and then hang up.

If the number is busy, there is no answer, or the transfer is refused, press

SPKR

, or the flashing button to return to the caller. (Press

for SIP

mode.)

TRANSFERRING A CALL TO VOICE MAIL

1. Press or

TRANSFER

XFR

2. Dial the voice mail extension number.

3. Hang up to send the call to the voice mail menu (so that the caller can enter

the mailbox number).

USING REVERSE TRANSFER (CALL PICKUP)

1. Lift the handset and dial

2. Dial the extension number where the call is ringing or holding.

ACCESSING YOUR MAILBOX

NOTE: If your voice mail system has Automatic Speech Recognition (ASR)

capability and it is enabled for your mailbox, you can complete voice mail tasks

by issuing spoken commands or by pressing dialpad digits.

MSG

If your

button is lit and you have a message from voice mail:

SPKR

1. Lift the handset or press

or press

MSG

2. Press

. A call is automatically placed to the voice mail system.

3. Enter your personal password and press

If your button is not lit:

1. Dial the voice mail extension number. (You hear the main menu.)

MSG

2. During or after the greeting, say “Login” or press

to identify yourself as a

subscriber.

3. Say or enter your mailbox number.

4. Enter your mailbox password (if programmed). Then press

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ACCESSING VOICE MAIL MESSAGES

1. Access your mailbox as described on page 3.

2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press

If E-Mail Reader is not enabled for your mailbox, skip this step.

3. Select one of the following:

•

Say “New” or press

Say “Saved” or press

to listen to new messages.

to listen to saved messages.

4. While you are listening to a message, you can use the following options:

•

Say “Skip” or press

to skip to the end of the recording.

Say “Backup” or press

to back up.

Say “Pause” or press

to pause. (Press

to continue.)

Say “Forward” or press

Say “Lower” or press

Say “Envelope” or press

Say “Higher” or press

to skip ahead.

to lower the volume.

to play the message envelope.

to raise the volume.

Say “Save” or press

to save the new message in your mailbox.

to delete the message from your mailbox.

Say “Delete” or press

5. When the message has finished playing, you have the following options:

•

Say “Replay” or press

Say “Reply” or press

to replay the message from the beginning.

to reply to the message.

Say “Forward” or press

Say “Previous” or press

Say “Envelope” or press

to forward a copy of the message.

to listen to the previous message.

to play the introductory message envelope.

to listen to the next message.

Say “Next” or press

Say “Save” or press

to save the new message in your mailbox.

to delete the message from your mailbox.

Say “Delete” or press

RECORDING AND SENDING VOICE MAIL MESSAGES

1. Access your mailbox as described on page 3.

2. Say “Record” or press

3. Say or enter the mailbox number where you want to leave the message.

4. Say “Yes” or press

to accept the subscriber’s name.

5. Record your message after the tone.

6. When finished, hang up to deliver the message or press

to access more

options.

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MESSAGE OPTIONS*

TELEPHONE SYSTEM AND

FEATURE CODES*

VOICE MAIL FEATURE GUIDE

Below is a summary of the options you can

use when accessing messages, after playing

messages, and when recording voice mail

messages.

CODE

FEATURE NAME

CODE

324

FEATURE NAME

391

Account Code – All Calls

Hunt Group Remove/Replace

390

326

327

328

329

375

376

361

360

350

313

355

357

356

358

Account Code – Optional

ACD Agent Log In

303

365

366

368

367

314

LCD Contrast Control

Message

USING VOICE MAIL

To access your mailbox:

1. Dial the voice mail extension number.

ACD Agent Log Out

ACD Agent Log In/out

ACD Agent Wrap-up Term.

Agent Help Request

Agent Help Reject

Message - Cancel Msg Left

Message -Cancel Msg On Endpt.

Message - Silent

LISTENING TO MSG AFTER MSG PLAYS

LEAVING MSG

Replay the

message

Back Up

Replay the

message

2. Say “Login” or press

and say or enter

Microphone Mute

your mailbox number.

Pause

Reply to the

message

Append the

message

Page

3. Enter your password and press

Automatic Intercom Access

Automatic Line Access

Automatic Line Answer

Background Music

325

397

392

Page Remove/Replace

Program Buttons

4. Voice mail plays the main menu for your

mailbox type and guides you through the

available options.

Skip forward

Forward a copy Erase and

re-record

Program Station Password

Queue (Callback) Request

Record-A-Call

Lower volume Listen to previ-

ous msg

—

Call Forward All Calls

Call Forward If Busy

Call Forward If No Answer

Call Fwd. If No Answer/Busy

Conference

385

380

331

305

306

359

STANDARD VOICE MAILBOX MAIN MENU:

Redial

Play envelope Play envelope

TO...

SAY

PRESS

Redirect Call

Access new voice mail messages

“New”

Reminder Message

Reminder Message Cancel

Remote Programming

Reverse Transfer

Increase vol-

ume

Listen to next

message

Record voice mail messages

“Record”

“Saved”

Access saved voice mail messages

Access personal mailbox options

Access message options

394

307

300

372

373

395

312

319

317

336

335

330

Default Station

—

Save the

message

“Personal”

“Options”

“Disable”

Directory

DND

Do-Not-Disturb

Extension

EXT

LOGS

Call Logging

MSG

Message

RCL

Recall

SPKR

Speaker

SPKRPHN

STN SPD

SYS SPD

TFR

Speakerphone

Station Speed Dial

System Speed Dial

Transfer

Trunk Group (a group of outside lines)

Trunk (an outside line)

TRNK

MISSED (number) Missed Calls

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Message Indicator Lamp

The Message Indicator lamp (located at the top, right corner of the endpoint) shows

MSG

the same indications as the

button. The Message Indicator lamp flashes when-

ever there is a waiting message.

NOTE: By default, the message lamp is programmed to light when you receive a new

voice mail message. However, this lamp can be programmed for other functions. Check

with your system administrator if you are unsure what your endpoint’s lamp is pro-

grammed to indicate.

Power Requirements

The Model 8662 requires either an individual power supply unit or a centralized

power source to power the endpoint. Check with your system administrator about the

specific power requirements for your endpoint.

Before connecting a power supply unit, make sure it is compatible with your end-

point. The following individual power supply units are compatible with the Model

8662:

•

Inter-Tel Power Supply Unit (Part Number 806.1114/806.1117 in Europe)

™

Red Hawk Single Port PowerSense (Part Number 901.0407)

An industry-standard IEEE 802.3 Power Supply Unit

It is recommended that you plug your endpoint’s individual power supply unit into an

Uninterruptible Power Supply (UPS). If your endpoint’s power supply unit is not

plugged into a UPS and the power fails, the current telephone call will be dropped.

NOTE: Contact your network administrator to order a new power supply unit for your

endpoint.

Your system may be configured to use a centralized power source (power over Ether-

net) rather than an individual power supply unit. Your system administrator will

explain how to connect your endpoint to the centralized power source. If your end-

point uses power over Ethernet, do not connect an individual power supply unit to the

endpoint.

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Endpoint Connectors

The Model 8662 has dedicated headset and handset jacks located on the back of the

endpoint used to connect a handset or headset. In addition to the headset and handset

jacks, the endpoint has connectors that are required for an IP endpoint. Two light-

emitting diodes (LEDs) on the PC port and LAN/Power jack indicate link status and

the speed of the connections. The Model 8662 endpoint connectors include:

•

Headset Jack: Connects to a headset.

Handset Jack: Connects to a handset.

Personal Computer (PC) Port: Connects to a PC or any other 10/100 Ethernet

device.

•

LAN/Power Jack: Connects to a network hub or a switch.

For more information about your endpoint’s connectors, power supply, and supported

ethernet devices, contact your network administrator.

Software and Firmware Updates

Your endpoint comes pre-installed with Inter-Tel-provided firmware that allows it to

communicate with the telephone system. Firmware is software that is embedded in a

hardware device (e.g., your endpoint) that allows it to operate. Endpoints may require

updates when a new version of software or firmware is available.

Your endpoint may be configured to download firmware and software updates from a

configured server automatically. If so, your endpoint will periodically check the

server to see if any updates are available. When an update is available, the endpoint

downloads it automatically.

CAUTION

During the download process, it is important that you do not use your endpoint.

This ensures that the software or firmware update is downloaded successfully. Do

not disconnect the endpoint from it’s power source during the download pro-

cess. Disconnecting the endpoint’s power supply while the endpoint is down-

loading an update may cause serious damage to the endpoint, and the

endpoint may need to be shipped back to Inter-Tel for repair.

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During the download process several messages are shown on the display that indicate

the status of the download. The final display message, FIRMWARE DOWNLOAD

SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firm-

ware update was downloaded successfully. Immediately following the download your

endpoint will re-synchronize with the telephone system by performing a reset.

During a reset, all of the red LEDs on the endpoint illuminate briefly and the message

lamp flashes from left to right, and back again several times. In addition, the endpoint

displays several messages while it connects with the telephone system. When the dis-

play returns to your extension number, your username, the time of day, and the date,

the reset is complete and you can use your endpoint again.

NOTE: During a reset, your endpoint (and all connected devices) lose connectivity with

the network for approximately 10 -20 seconds.

ABOUT VOICE MAIL

Voice mail is an application that is part of the Inter-Tel voice processing system.

Using voice mail, you and other callers can send and receive recorded messages from

any supported endpoint on the system. To use voice mail features, each user (or sub-

scriber) is assigned a mailbox, which usually corresponds to the extension number

assigned to your endpoint. You can, however, have an unassociated mailbox that does

not correspond to an extension. (Unassociated mailboxes are typically used for agents

or other personnel who don’t have a permanent office.)

With your mailbox, you can use personal or system greetings to let callers know if

you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a

message, hang up, or access an attendant. In addition, if your voice mail administrator

sets up one or more “group lists” of mailboxes, you can send a message to a group of

people by entering one number instead of everyone’s individual mailbox number.

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Inter-Tel voice mail systems support the following types of mailboxes:

•

Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have

access to voice mail, e-mail, and fax messages in your mailbox. You can also cus-

tomize your personal mailbox options, and access advanced messaging features.

See page 75 for information and instructions about using E-Mail Reader features.

For a voice mail flowchart for advanced mailbox users, see page 87.

•

Standard Voice Mailbox: This type of mailbox allows you to send and receive

voice mail messages, record personal greetings, and allows you to customize per-

sonal mailbox options. A standard voice mailbox does not allow you to access e-

mail and fax messages. For a voice mail flowchart for standard mailbox users,

see page 105.

NOTE: If you have the Enterprise Messaging (EM) voice mail system, you also have

access to advanced communication and messaging features such as E-Mail Reader

and Automatic Speech Recognition (ARS). For more information about EM, see

page 10.

The instructions for many voice mail tasks are identical for standard voice mailbox

and advanced mailbox users. The instructions for the following common mailbox

tasks are included in the Getting Started and Moving On sections of this guide:

•

Initializing your mailbox (see page 15)

Recording your personal greetings (see page 16)

Recording your voice mail directory name (see page 17)

Accessing your mailbox (see page 32)

Disabling and enabling ASR (see page 33)

Accessing voice mail messages (see page 34)

Recording and sending voice mail messages (see page 37)

Canceling unheard voice mail messages (see page 39)

Changing your mailbox password (see page 47)

Changing the call screening transfer method (see page 49)

Programming a fax destination (see page 50)

Changing the message search order (see page 50)

Programming remote messaging (see page 51)

Screening calls (see page 61)

Using the voice mail directory (see page 66)

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Enterprise Messaging

Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-

dard protocols for communication and messaging. EM unifies communication and

messaging by providing access to voice mail, fax, and e-mail messages in your mail-

box. The EM system provides voice mail users with the following advanced messag-

ing features:

•

Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-

tem or it can be enabled for specific applications (like voice mail) or mailboxes.

When ASR is enabled for your mailbox, you can issue spoken commands to navi-

gate the voice mail menus. ASR also allows subscribers and non-subscribers to

navigate automated attendant menus, call routing applications, and search the

directories. ASR can be enabled for standard voice mailboxes and advanced mail-

boxes (see page 9). For more information about ASR, see page 11.

•

E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-

sages from your mailbox. For e-mail messages, E-mail Reader uses Text-to-

Speech (TTS) capabilities included with EM to convert the text in an e-mail mes-

sage to a .wav file. For fax messages, E-Mail Reader announces the fax enve-

lope. If E-Mail Reader has been enabled for your mailbox, your voice mail, e-

mail, and fax messages are unified in one convenient location. For more informa-

tion and instructions about how to use E-Mail Reader features, see the Using E-

Mail Reader section, starting on page 78.

Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled

for your mailbox.

NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.

For information and instructions about Unified Messaging features, see Issue 2.3 of the

Unified Messaging User Guide, part number 550.8121.

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Automatic Speech Recognition (ASR)

Automatic Speech Recognition (ASR) is a feature available for systems using EM.

Because ASR is a very flexible feature, it can be enabled or disabled on several differ-

ent levels. When ASR is enabled for your mailbox, you can issue spoken commands

to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to

navigate automated attendant menus, call routing applications, and search the directo-

ries using voice commands.

When you access voice mail, if you are given the option to say a command or press a

dialpad button to complete a task, then ASR is enabled for your mailbox. If you are

only prompted to press a dialpad button, ASR is not enabled for your mailbox. If your

mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by

pressing the appropriate dialpad buttons when prompted by the system.

When using ASR, follow these guidelines for best results:

•

When completing a mailbox-related task, either say the command each time or

press the dialpad buttons each time.

•

Use the handset when issuing spoken commands. Your endpoint’s speaker can

pick up background noise and other sounds, which may cause the system to mis-

interpret a command.

•

Voice mail command words are shown on display endpoints. If your endpoint has

a display and you don’t hear the command word when the prompt is announced,

look at the display for the appropriate voice command.

When you use the dialpad buttons to complete a task, you are sometimes

prompted to press

to indicate to the system that you have finished entering

digits. It is not necessary to say “Pound” or “Hash” when using ASR. The silence

that follows your voice command replaces the

button.

•

While you are recording a message, ASR is temporarily disabled, therefore you

cannot issue spoken commands to access options like pause and erase. If you

attempt to issue a spoken command while you are recording, your recording will

include the command you issued. To access the pause and erase options, you

must press the appropriate dialpad buttons.

•

You cannot use ASR to set up your e-mail password (see page 79). For security

reasons, you must enter your e-mail password characters by pressing the appro-

priate dialpad buttons. Entering passwords this way prevents others from over-

hearing your password.

If the system cannot interpret your voice commands for three consecutive

attempts, ASR is temporarily disabled by the system for the current call. You can

still complete tasks using the dialpad buttons; however, you will no longer be

prompted to say a command.

You can temporarily disable ASR for the current call by selecting option eight

from the main menu.

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WHAT YOU SEE AND HEAR

As you can see, your Model 8662 and telephone system come equipped with many

features. To help you understand what everything means, it is recommended that you

read the following information before you use your endpoint:

•

A red lamp indicates that a call is ringing, holding, or active on your endpoint.

The endpoint’s lamps may be solidly lit or flashing to indicate the status of a call

or feature. To avoid confusion, this guide uses different icons to signify that a

lamp is unlit (

), lit, (

), or flashing (

CNF

•

If you hear four fast tones or repeating fast tones (reorder tone), you have pressed

an invalid button combination, tried to select a restricted line, dialed a restricted

or invalid number, dialed too slowly between digits, or waited too long before

performing the next step. Hang up and try again.

•

Your telephone system may be programmed for one or two dial tones. Systems

with two dial tones have one for intercom calls and one for outside calls.

Many features “time out” if you wait too long before performing the next step. If

this happens, you must hang up and start over.

“Off-hook” means that the handset is lifted, and “on-hook” indicates that the

handset is in the cradle. For example, you must first go “off-hook” to make a call,

but you must go “on-hook” to end a call.

SOFTWARE COMPATIBILITY

Depending upon which software version your telephone system is using, some of the

features included in this guide may not be available for your endpoint. Check with

your system administrator to see which software version your telephone system cur-

rently uses and if there are any features restrictions for your system.

Your Model 8662 is compatible with the following Inter-Tel software:

•

Inter-Tel 5000 system software v1.0 and later

Axxess system software v8.1 and later

Unified Communicator v2.1 and later

Enterprise Messaging v1.0 and later

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Getting Started

SECTION CONTENTS

PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 14

Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . . 14

Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . 16

Recording Your Voice Mail Directory Nam e . . . . . . . . . . . . . . 1 7

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To an Outside Numbe r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4

Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 27

Redirect Call s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Displaying Information on Your Endpoin t . . . . . . . . . . . . . . . . . 2 8

Date, Time, Name, and Extension Number . . . . . . . . . . . . . . 28

Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . 28

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Speaker and Microphon e . . . . . . . . . . . . . . . . . . . . . . 3 0

Mute Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . 30

Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Disabling and Enabling ASR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 34

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . 36

Recording and Sending Voice Mail Messages. . . . . . . . . . . . 37

Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . 39

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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INTRODUCTION

Now that you know what your Model 8662 endpoint can do, it’s time to start using it.

In this section, you’ll learn how to make and receive calls, transfer calls, retrieve

voice mail messages, and much more.

ADJUSTING YOUR ENDPOINT’S VIEWING ANGLE

Your Model 8662 has an adjustable base that allows you to tilt your endpoint to

enhance the viewing angle.

To adjust the viewing angle of the endpoint:

1. Position the bottom of the endpoint’s base on a flat surface.

2. Tilt the endpoint to the desired angle.

3. Place the “feet” of the support mechanism in the holes on the base to secure the

position of the endpoint.

ADJUSTING YOUR ENDPOINT’S LCD CONTRAST

Your Model 8662 has a feature that allows you to adjust the LCD contrast. This fea-

ture is only available when the endpoint is in the idle state. You can choose from eight

different contrast levels by using the volume button or the dialpad buttons.

To adjust your endpoint’s LCD contrast:

1. With the handset in the cradle, dial

2. Adjust the contrast level of the LCD screen by one of the following methods:

EITHER, Use the volume button (

= darker,

= lighter).

OR, Use the LCD menu buttons.

OR, Press a number on the dialpad (1=lightest through 8=darkest) that corre-

sponds to your desired contrast level.

3. Accept and save the contrast level by one of the following methods:

EITHER, Press

OR, Lift and replace the handset.

OR, Press the ACCEPT menu button on the LCD screen.

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SETTING UP VOICE MAIL

To begin using your mailbox you will need to complete a few basic set-up procedures

to initialize your mailbox, customize your personal greetings, and record your voice

mail directory name.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled

for your mailbox, you have the option of issuing a spoken command or pressing a dial-

pad button. See page 11 for ASR guidelines.

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 75 for information and instructions about using E-Mail Reader features.

Initializing Your Mailbox

To access voice mail, the first thing you need to do is initialize your mailbox. This

allows you to change the default password for your mailbox, record your name for the

company directories, and listen to the voice mail introduction.

To initialize your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

NOTE: If you do not know the voice mail extension number, check with your voice

mail administrator.

2. Say “Login” or press

to identify yourself as a subscriber.

3. Enter your mailbox number using the dialpad buttons.

4. Enter your default password using the dialpad buttons.

NOTE: Your mailbox number is your default password.

If you want a password, enter a new password using digits 0-9 (up to 12 digits),

and then press

password.

when you are done. The messaging system plays back your

If you do not want to use a password, just say “Skip” or press

5. Say “Accept” or press

to accept the entry or say “Erase” or press

to erase

and re-enter your password. The system prompts you to record your directory

name.

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6. After the tone, record your first and last names.

7. When prompted, do one of the following:

• Say “Accept” or press

• Say “Replay” or press

• Say “Append” or press

again to accept the name.

to replay the name you just recorded.

to add to your name.

• Say “Re-record” or press

to erase and re-record your name.

NOTE: The system then plays a prompt that introduces you to the basic voice mail

system features. You can skip this introduction by saying “Skip” or by pressing

if desired.

Recording Your Personal Greetings

You can store two different personal greetings in your voice mailbox: a primary and

an alternate. You may change or choose to use either greeting at any time. You can

then select which greeting you want played when a caller reaches your voice mailbox.

Because the purpose of this greeting is to tell callers why they have reached your

voice mailbox, you should include the following information:

•

Whether or not you are in the office and where you can be reached

When you will be returning calls

For callers who do not wish to leave a message, how to exit voice mail (say

“Operator” or press

to return to the operator)

The following are some sample greetings to help you plan your message:

•

Primary Greeting: Hello, this is __________. I am either on another line or

away from my desk and cannot take your call at this time. If you need to speak to

someone immediately, please dial zero now. Otherwise, leave a detailed message,

and I will return your call as soon as possible. Thank you.

•

Alternate Greeting: Hello, this is __________. I will be away from the office

from day/date until day/date. If you need to speak to someone immediately,

please dial zero now. Otherwise, leave a detailed message, and I will return your

call when I return. Thank you.

You can also select the System Greeting if you do not want to record a primary or

alternate greeting. The system greeting states, “Mailbox number (xxxxx) is not avail-

able.” Depending on how your system is programmed, the system greeting may also

include, “After the tone, please record your message. When finished, you may hang

up to deliver the message or press pound for more options.”

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To record/change your personal greeting:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

3. Say “Greeting” or press

4. Do one of the following:

to select the Personal Options Menu.

to record or change your personal greeting.

• Say “Primary” or press

• Say “Alternate” or press

• Say “System” or press

to record and/or enable your primary greeting.

to record and/or enable your alternate greeting.

to enable the system default mailbox greeting.

5. If you selected the system greeting option, hang up.

If you selected the primary or alternate greeting option, record your greeting

when prompted, then press

If you already have a primary or alternate greeting, it is played when you select

primary or alternate.

You can then do one of the following:

• Say “Accept” or press

• Say “Replay” or press

to accept the greeting.

to replay the greeting.

• Say “Append” or press , add to the greeting, and then press

• Say “Erase” or press

• Say “Cancel” or press

to erase and re-record the greeting.

to exit without changing your greeting.

6. Hang up.

Recording Your Voice Mail Directory Name

Your recorded name is used to identify you in the voice mail directory and to verify

your mailbox number when messages are addressed to you. Although you record your

name when you first initialize your mailbox, you can change it at any time.

To record your directory name:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “Name” or press . Your recorded name is played.

4. Do one of the following:

• Say “Accept” or press

• Say “Replay” or press

• Say “Append” or press

to accept your recorded name.

to replay your recorded name.

to add to your name.

• Say “Erase” or press

to erase and re-record your name. When you hear a

tone, record your first and last name. Then say “Accept” or press

accept your recorded name.

5. Hang up.

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MAKING AND RECEIVING CALLS

Making and receiving calls is the basic purpose of any endpoint. With your Model

8662, you can make/receive intercom and outside calls and make emergency calls.

CAUTION

Consult your system administrator and your local Inter-Tel servicing company for

important information about dialing emergency services from your Model 8662

before you begin using it.

Intercom Calls

Your extension number allows other people to place intercom calls to you, without

dialing any extra codes. And, because every endpoint in your telephone system is

assigned an extension number, you can call other people in your system quickly and

easily.

NOTE: Ask your system administrator for a list of extensions.

Placing Intercom Calls

To place an intercom call:

1. With or without the handset lifted, dial an extension number.

2. If your call goes through handsfree to an endpoint’s speaker, speak after you

hear a double tone.

If you hear continuous ringing, wait for the call to be answered.

The telephone system allows you to place a non-handsfree call that will override

handsfree mode on the extension you are calling. If you use the Ring Intercom

Always feature to always send non-handsfree calls, the called party must pick up the

handset to answer the call.

To place a non-handsfree call that will ring at the other endpoint until answered:

Press

before dialing the extension number.

To program your endpoint to always send non-handsfree calls using the Ring

Intercom Always feature:

With the handset in the cradle, dial

. The current status is shown.

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If there is no answer or if the endpoint is busy when you place an intercom call,

you can do any of the following:

•

To leave a station message: Press

and then hang up.

MSG

To leave a voice mail message: Press

answer. (See page 31 for more message options.)

and wait for the message center to

MSG

NOTE: This option is only available if the called endpoint has a voice mailbox.

•

To camp onto a busy extension: Stay on the line and wait for the endpoint to

become available. Do not hang up. After the system timer expires, you hear

music until the endpoint is available.

NOTE: You cannot camp on to an endpoint if it is in DND mode.

To request a callback (queue on to the endpoint): Press

and hang up. When

the endpoint is available, your endpoint rings. (To cancel the queue request

before the callback, press .)

Receiving Intercom Calls

Your endpoint can receive both intercom and non-handsfree intercom calls. If the

handsfree feature is enabled on your endpoint, intercom calls are automatically

answered. Non-handsfree intercom calls (see page 18) override the handsfree option.

If your handsfree feature is disabled, or if you receive a non-handsfree intercom call,

you must pick up the handset or press a button to answer the call.

To enable or disable your endpoint’s handsfree answering feature:

With the handset in the cradle, dial

To receive an intercom call:

If the handsfree feature is enabled, the call is automatically answered.

If the handsfree feature is disabled, either press to answer, or lift the handset for pri-

vacy.

To receive a non-handsfree intercom call:

EITHER, Press or

to answer.

OR, Lift the handset for privacy.

NOTE: You must lift the handset if the caller has the Ring Intercom Always feature

(377) enabled.

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Instead of answering a ringing call, you can redirect it by pressing one of the fol-

lowing menu buttons:

•

SEND TO V-MAIL: Sends the call directly to your voice mailbox. You will not

see this option if you do not have a mailbox.

IC CALL TO DND: Places your endpoint in DND mode and blocks the call.

(See page 40 for more information about DND mode.)

SEND TO DEST: Redirects the call to the intercom or outside number that you

enter. (See page 27 for more information about the Redirect Call feature).

Outside Calls

With outside calls, you can talk to people who aren’t members of your telephone sys-

tem. When you make an outside call, however, you must dial any area codes or long

distance digits that your telephone company requires.

Placing Outside Calls

To place an outside call:

OUTGOING

1. With or without the handset lifted, press

or the OUTGOING menu

button.

2. Dial the desired number.

NOTE: If you see a request for an account code and hear a single beep, you must

dial an account code before you can place your call (see page 61).

Depending on how your system is programmed, you may be able to use one of the

following methods to select an outgoing line, instead of pressing the OUTGOING

button:

•

Dial the Outgoing Call feature code (default is ).

Press an unlit ^CALLbutton, if you have one.

Dial a Select Line Group feature code (defaults are 92001-92208).

Dial the Automatic Route Selection (ARS) feature code (default is 92000).

NOTE: Check with your system administrator to see if your system uses custom-

ized feature and access codes.

To request a callback (queue on to the line) if all outgoing lines are busy when you

try to call out:

When you hear busy signals, press

endpoint rings.

and hang up. When the line is available, your

To cancel the queue request before your endpoint rings:

Press

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When dialing the number, you can press one of the following menu buttons:

•

OUTSIDE DIR: Selects the speed-dial directory. (See page 66.)

STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 53.)

SYS SPEED DIAL: Selects the System Speed-Dial feature. (See page 55.)

REDIAL: Redials the last outside number you dialed. (See page 28.)

Receiving Outside Calls

To receive an outside call:

EITHER, Lift the handset.

ANSWER

OR, Press

or the ANSWER menu button.

Depending on how your system is programmed, you may be able to use one of the

ANSWER

following methods instead of pressing

•

Press the flashing

button, if you have one.

CALL

Press

Instead of answering a ringing call, you can redirect it by pressing one of the fol-

lowing menu buttons:

•

SEND TO V-MAIL: Sends the call directly to your voice mailbox. You will not

see this option if you do not have a mailbox.

•

SEND TO DEST: Redirects the call to the intercom or outside number that you

entered. (See page 27 for more information about the Redirect Call feature.)

Emergency Calls

With the telephone system, you do not have to dial the Outgoing Call access code

(default is ) to dial an emergency number.

To make an emergency call:

Dial

. A call is automatically placed to the preset emergency number.

CAUTION

Consult your system administrator and your local Inter-Tel servicing company for

important information about dialing emergency services from your Model 8662

before you begin using it.

NOTE: Dial

in Europe for emergency services.

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Call Waiting

If you receive a call while you are already on another call, you will hear a “call wait-

CALL

ing” tone and the

To respond to a waiting call:

End your current call, place it on hold, and/or use one of the following menu buttons:

button will flash.

•

ANSWER: Answers the ringing call. If you did not place the current call on

hold, it is disconnected.

•

SEND TO V-MAIL: Sends the call directly to your voice mailbox without inter-

rupting the current call. (You will not see this option if you do not have a mail-

box.)

•

IC CALL TO DND: Places your endpoint in DND mode and blocks the call

without interrupting the current call. (See page 40 for more information about

DND.)

PLACING CALLS ON HOLD

You can place calls on hold in one of two ways: individual or system.

•

Individual Hold places the call on hold at one endpoint. It can then be directly

picked up at that endpoint or it can be picked up at another endpoint using the

Call Pickup (Reverse Transfer) feature (see page 25).

•

System Hold places the call on hold in the system. You can then pick up the call

at any endpoint that has a flashing button for the call, including the endpoint that

placed it on hold.

NOTE: You cannot place intercom calls on system hold.

To place a call on Individual Hold:

1. Press or the HOLD menu button.

2. Hang up or place another call.

To place an outside call on System Hold:

1. Press

and dial

2. Hang up or place another call.

To return to a call that is on hold:

1. Lift the handset.

2. Press

or the flashing button.

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PLACING CONFERENCE CALLS

With the Conference feature, you can establish a conference call with up to three

intercom and/or outside parties (four, including you).

To place a conference call:

CNF

1. While on the first call, press

or the CNF menu button to put the call on

hold.

2. Place another intercom or outside call.

3. Press CNF or the CNF menu button to place the call on hold. (If necessary,

repeat this step to place one more call on hold.)

4. Press CNF or the CONNECT TO CONFERENCE menu button to join all

of the calls together in the conference.

During the conference call, you can do the following:

•

To place the conference on hold: Press the HOLD menu button. This places the

conference on hold without disconnecting the parties. To return to the conference,

press ^CNF

•

To drop out of the conference: Press CNF and hang up. This removes your

endpoint from the conference, but leaves the other parties connected.

To add parties to the conference:

a. Press the ADD PARTY menu button. This leaves the conference parties con-

nected.

b. Place a call to the party to be added to the conference.

c. EITHER, Press ^CNFtwice.

OR, Press CNF once, and then press CONNECT TO CONFERENCE.

You and the new party are added to the conference.

•

To end the conference and place all parties on individual hold: Press CNF

and then press

to place all of the parties on individual hold. You can then

speak to one party at a time by pressing

or a flashing button.

To mute your microphone: Press

or the MUTE menu button. This turns

MUTE

your microphone on or off during the conference. If mute is enabled, you can

hear the conferenced parties, but they cannot hear you.

To transfer the conference to another extension or to voice mail: Press

or the TRANSFER CNF menu button and dial the desired extension

TRANSFER

number. Then hang up when you are ready to complete the transfer.

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TRANSFERRING CALLS

Although transferring calls is considered a basic function of an endpoint, your Model

8662 endpoint has many advanced options for this feature. With your endpoint, you

can transfer a call to another extension, voice mail, or even an outside line.

To Another Extension

1. EITHER, Press

or the TRANSFER menu button.

TRANSFER

OR, Press the TRANSFER TO HOLD menu button to place the call on hold at

the other endpoint.

2. Dial the desired extension number or press the IC DIRECTORY menu button to

look up the number.

If you want to transfer to your message center, press the MESSAGE CENTER

menu button.

3. Wait for an answer, announce the call, and then hang up.

If the number is busy, there is no answer, or the transfer is refused, press the

flashing button to return to the caller.

NOTE: If you are receiving a transferred call and the Transfer-To-Connect option is

enabled for your endpoint, you are automatically connected to the transferred caller

once the transferring party hangs up. If this option is disabled, you must press a

button to answer the transferred call.

CALL

To Voice Mail

TRANSFER

1. Press

or the TRANSFER menu button.

2. Press the VOICE MAIL menu button.

3. EITHER, Dial the desired mailbox number and hang up.

OR, Hang up to send the call to the voice mail menu (so that the caller can select

the mailbox number).

To an Outside Number

1. Press

or the TRANSFER menu button.

TRANSFER

2. Select an outgoing line by pressing the OUTSIDE PHONE menu button.

3. Dial the desired telephone number.

4. Wait for an answer, announce the call, and then hang up.

If the number is busy, there is no answer, or the transfer is refused, press the

flashing button to return to the caller.

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USING REVERSE TRANSFER

The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-

ing or holding at another endpoint. For example, if the attendant transfers a call to you

but you have stepped away from your endpoint, you can pick up the call using another

endpoint.

To answer a call ringing or holding at another endpoint:

1. Lift the handset and dial

2. Dial the extension or hunt group (see page 71) number where the call is ringing

or holding. The call is transferred to the endpoint you are using, and you are

connected to the caller.

NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at

any station in a hunt group by dialing the hunt group’s extension number.

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FORWARDING CALLS

With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell

phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension num-

ber. You can even forward calls to outside numbers, if your endpoint is programmed

to allow this.

To forward calls:

1. Press

and then press one of the following menu buttons:

FWD

• ALL: All incoming calls are forwarded without ringing at your endpoint.

• NO ANSWER: All incoming calls are forwarded if they are not answered

before a timer expires.

NOTE: Only the installer or system administrator can adjust this timer.

• BUSY: When your endpoint is busy, all incoming calls are forwarded with-

out ringing at your endpoint.

• NO ANSWER/BUSY: All incoming calls are forwarded if your endpoint is

busy or if you do not answer, as described above.

2. Do one of the following:

• To forward to an outside telephone number:

–

Press the OUTSIDE PHONE menu button.

Dial a telephone number or press the OUTSIDE DIR menu button to

look up and select a number. (See page 66 for more information on

directories.)

• To forward to an extension number: Dial the extension number. OR, press

the IC DIRECTORY menu button to look up and select a number.

• To forward to your voice mailbox: Press the VOICE MAIL menu button.

• To forward to your message center: Press the MESSAGE CENTER

menu button.

To cancel any call forward request:

Press

and then press the FWD OFF menu button.

FWD

OR, Dial any one of the feature codes listed above and then press

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Automatic System Forwarding

Automatic System Forwarding allows your system administrator to route calls based

on the type of call and the status of your telephone. Although you cannot program the

path of a system forward, you can enable or disable this feature on your endpoint.

To enable or disable System Forwarding:

Dial

Redirect Calls

The Redirect Call feature allows you to forward any call that is ringing on your end-

point without having to answer the call.

NOTE: You cannot redirect calls to an extension that is in DND or to a restricted out-

side number.

To redirect a call to an extension number:

1. EITHER, Press

and dial

OR, Press the SEND TO DEST menu button.

2. Dial the extension number or press the IC DIRECTORY menu button to look up

and select a number.

To redirect a call to an outside telephone number:

1. EITHER, Press

and dial

OR, Press the SEND TO DEST menu button.

2. EITHER, Press the OUTSIDE CALL menu button and enter the telephone num-

ber.

OR, Use a speed-dial number (see page 53).

3. Press

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REDIALING A NUMBER

The Redial feature allows you to quickly redial the last outside number you dialed.

Although most endpoints redial the last number dialed, your system administrator can

program your endpoint to redial the last number saved.

To use the Last Number Dialed feature (if enabled):

With or without the handset lifted, press _REDIAL. A line is selected automatically, and

the number is dialed.

To use the Last Number Saved feature (if enabled):

•

To save the last number dialed: While the endpoint is idle or while listening to

intercom dial tone, press

REDIAL

•

To redial the saved number: After selecting a line, press _REDIAL. The number is

dialed.If there is no redial number available, the display shows NO NUMBER

TO DIAL.

DISPLAYING INFORMATION ON YOUR ENDPOINT

Your Model 8662 has two lines of display where you can view information, such as

the date and time or the outside party’s name/number.

Date, Time, Name, and Extension Number

You can temporarily display the system date and time, your username, and your

extension number at any time.

To show the date and time display (while on a call, in DND, etc.):

Press

and dial

Outside Party’s Name/Number

If you are currently connected to an outside caller with Caller ID, you can toggle

between displaying the caller’s name and number.

To show the outside party’s name:

Press

and dial

NOTE: If there is no outside party name available, the display shows CANNOT

ACCESS FEATURE.

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USING A HEADSET

With an electret headset, you can talk on the endpoint handsfree, without using your

speaker and microphone.

NOTE: If your headset has a power-saver mode, make sure the system administrator

has the Headset Connect Tone flag enabled in the telephone system. If this flag is not

enabled, you may miss the first few seconds of incoming calls.

To connect a headset:

1. Insert the headset plug into the headset jack.

2. With the handset in the cradle, dial

(Headset On feature code) or dial

(Headset On/Off feature code). The display shows HEADSET

MODE ON.

NOTE: If using a headset, press to connect and disconnect calls.

To disconnect a headset:

1. Unplug the headset cord from the headset jack.

2. With the handset in the cradle, dial

(Headset Off feature code) or dial

(Headset On/Off feature code). The display shows HEADSET

MODE OFF.

NOTE: If you have both a headset and a handset connected to your endpoint and you

are using the headset, you can quickly transfer audio to the handset by lifting the hand-

set from the cradle. Press

the handset in the cradle.

to transfer the call back to the headset before replacing

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USING THE SPEAKER AND MICROPHONE

If you are not using a headset, you can talk handsfree using your speaker and micro-

phone. The microphone has a mute feature, which, when enabled, allows you to hear

the other party but they cannot hear you. (This does not put the party on hold.) You

can also use the speakerphone for on-hook dialing, call monitoring, and background

music.

Mute Button

To mute the microphone:

MUTE

Press

or the MUTE menu button.

To turn the mute feature off:

MUTE

Press

or the UNMUTE menu button.

Group Listen Using the Speaker

With the Group Listen feature, you can transmit a conversation over the speaker while

you use the handset or headset to continue speaking. This allows other people to hear

the caller while the caller can only hear you.

NOTE: You cannot use this feature on a handsfree call. You must be on a call using

the handset or a headset before entering the feature code.

To turn the group listen feature on or off during a call:

Press

and dial

. You hear a confirmation tone and the display shows

GROUP LISTEN ON or GROUP LISTEN OFF. (The other party will not hear the

confirmation tone.)

NOTE: While you are using the handset, the

button lamp will remain unlit, even

though the speaker is on. If you are using a headset, however, the button lamp is lit.

Pressing will disconnect the call.

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USING THE MESSAGE BUTTON

In today’s busy world, it’s almost guaranteed that you will call someone that is on

another call, does not answer, or is in DND. But, with the

the other person know you called.

button, you can let

MSG

When you leave a message, you can:

•

Have the called party return your call. When the party you called responds to

the message indication, a call is automatically placed to your endpoint.

•

Leave a message with the called party’s message center, (which can be a per-

son or voice mail). When the party you called responds to the message, a call is

automatically placed to his or her message center instead of your endpoint.

To indicate that a message is waiting, your endpoint’s

button and the message

MSG

indicator lamp flash, and the display shows the number of waiting messages.

Leaving Messages

MSG

To leave a station message while on an intercom call: Press

or the LEAVE

MESSAGE menu button and hang up.

MSG

To leave a voice mail message while on an intercom call: Press

or the

LEAVE MESSAGE menu button and wait for the message center to answer.

To leave a silent message without placing an intercom call:

MSG

1. Press

and then the LEAVE MESSAGE menu button.

2. Dial the desired extension number and hang up to leave a station message.

To cancel a message that you left at another endpoint:

1. Press

and then the CANCEL MESSAGE menu button.

MSG

2. Dial the extension number of the endpoint where you left the message.

Retrieving Messages

To retrieve a message (Message button and lamp are flashing):

Lift the handset and press . A call is automatically placed to the endpoint or

MSG

message center (see page 32) that left the message.

To select the message you want to answer first:

1. With the handset in the cradle, press the VIEW MESSAGE menu button to

view the waiting message. If more than one message is waiting, scroll to the

desired message using the PREVIOUS or NEXT menu buttons or press the

(high) or

(low) end of the volume button.

2. Press the REPLY menu button to respond to the desired message.

To cancel a waiting message:

1. Press

or the VIEW MESSAGE menu button to view the message to be

MSG

canceled.

2. Press

or the DELETE menu button to cancel the displayed message.

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ACCESSING YOUR MAILBOX

If you have a message waiting in your mailbox, you must access your mailbox to

retrieve it.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled

for your mailbox, you have the option of issuing a spoken command or pressing a dial-

pad button. See page 11 for ASR guidelines.

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 75 for information and instructions about using E-Mail Reader features.

When you access your mailbox, depending on the voice processing system, enabled

features, and mailbox status, you may hear one of the following messages:

•

Mailbox almost full or full: If your mailbox is full, no new messages can be

received until you delete waiting or saved messages.

•

Quota grace limit reached: The quota grace limit is an EM feature. If this fea-

ture is enabled, it allows a mailbox to “overfill” beyond normal capacity. When

the quota grace limit has been reached, this announcement is played.

•

Message count and type: The system announces the number of new and/or

saved messages that are in your mailbox. The system also informs you if the mes-

sages are priority messages. If E-Mail Reader is enabled for your mailbox, the

media type is indicated.

Remote Messaging: The system indicates if the Remote Messaging feature is

enabled (see page 51). It also alerts you if a programming error has been detected

when attempting to place a Remote Messaging call.

To access your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, say “Login” or press

to identify yourself as a

subscriber.

3. Say or enter your mailbox number.

4. Enter your mailbox password (if programmed), then press

. If you do not

have a password, press

to bypass the password prompt. See page 47 for

information on programming passwords.

NOTE: Generally, saying “Skip” or pressing

during any voice mail operation will

advance you to the next step. For example, when leaving a voice mail message for

another voice mail user, you can say “Skip” or press

to skip the person’s introduc-

tory message and proceed directly to the recording phase. Similarly, while listening to

messages, you can say “Skip” or press

to skip the system-generated voice prompts

and proceed directly to the playback phase. Also, at any menu level, you can say “Can-

cel” or press to cancel or return to the previous menu.

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DISABLING AND ENABLING ASR

If your telephone system uses Enterprise Messaging (EM), your mailbox may have

the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for

your mailbox, you have the option of issuing a spoken command or pressing a dialpad

button.

If your environment prevents you from using ASR, you can temporarily disable it by

accessing option number eight on the main subscriber menu. This option disables

ASR for that particular call only.

Option number eight is used as a toggle, and you can re-enable ASR by pressing the

number eight again on the main subscriber menu only. Also, if you press a dialpad

button at the main subscriber menu to access mailbox functions, ASR is automatically

turned off and will remain off for the rest of the call.

For ASR guidelines, see page 11.

NOTE: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 75 for information and instructions about using E-Mail Reader features.

To temporarily disable ASR:

1. Access your mailbox as described on page 32.

2. Say “Disable” or press

to disable ASR for the call.

NOTE: To enable ASR after disabling it, press

until you are back at the main menu.

Press

to enable ASR.

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ACCESSING VOICE MAIL M ESSAGES

When you access your mailbox, you can listen to new and saved voice mail messages.

After listening to your voice mail messages you can access the associated options.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled

for your mailbox, you have the option of issuing a spoken command or pressing a dial-

pad button. See page 11 for ASR guidelines.

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 75 for information and instructions about using E-Mail Reader features.

Listening to Messages

To listen to messages:

1. Access your mailbox as described on page 32.

2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press

If E-Mail Reader is not enabled for your mailbox, skip this step.

3. Select one of the following:

• Say “New” or press

• Say “Saved” or press

to listen to new messages.

to listen to saved messages.

4. While you are listening to a voice mail message, you can use the following

options:

• Say “Skip” or press

to skip to the end of the recording.

• Say “Back up” or press

to “rewind” a few seconds and replay the mes-

sage.

• Say “Pause” or press

to pause. (Say “Continue” or press

to continue.)

• Say “Forward” or press

to skip ahead.

• Say “Lower” or press

to lower the volume.

• Say “Envelope” or press

to play the message envelope.

• Say “Higher” or press

to raise the volume.

• Say “Save” or press

to save the new message in your mailbox.

• Say “Delete Message” or press

to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

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5. When the message has finished playing, you have the following options:

• Say “Replay” or press

to replay the message from the beginning.

• Say “Reply” or press

to reply to the message. You have the following

options:

–

Say “Voice Mail” or press

caller.

to leave a voice mail message for the

If the caller has a mailbox number, you are prompted to verify the desti-

nation by saying “Yes” or by pressing

If the number was not associated with a mailbox, the prompt requests a

mailbox number.

If the message was from an outside caller, you cannot leave a voice mail

message.

–

Say “Call Back” or press

to make a return call. Your call will be

transferred automatically to the caller’s extension or telephone number,

if the number is available.

If the user is not available, you will have the option of leaving a voice

mail message.

If the telephone number is not available, you cannot reply to the mes-

sage.

• Say “Forward” or press

to forward a copy of the message to another sub-

scriber. If you want to include an introduction, say “Record” or press

Otherwise, say “Accept” or press

to forward the message without addi-

tional comments.

• Say “Previous” or press

to listen to the previous message.

• Say “Envelope” or press

to play the introductory message envelope (see

page 86 for information on envelope options).

• Say “Next” or press

to listen to the next message.

• Say “Save” or press

to save the new message in your mailbox.

• Say “Delete Message” or press

to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

6. Hang up.

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Recovering Deleted Voice Mail Messages

If you accidently delete a voice mail message, you can retrieve it within a specific

time frame (programmed by your system administrator). Any retrieved messages are

then restored to your saved-message queue. Messages that are not undeleted within

the programmed time (up to 24 hours) are automatically erased.

NOTE: If E-Mail Reader is enabled for your mailbox, you can also recover deleted e-

mail and fax messages. See page 85 for instructions about how to recover deleted

voice mail, e-mail, and fax messages.

To recover deleted voice mail messages:

1. Access your mailbox as described on page 32.

2. Say “Options” or press

for Message Options.

3. Say “Recover” or press

to access undelete options.

4. EITHER, Say “Listen” or press

to listen to your deleted messages and choose

which ones to recover. After each message you can:

• Say “Replay” or press

• Say “Reply” or press

to replay the message.

to reply to the message.

• Say “Forward” or press

• Say “Previous’ or press

• Say “Envelope” or press

to forward the message.

to listen to the previous message.

to play the message envelope.

• Say “Next” or press

to listen to the next message.

• Say “Recover” or press

to recover the message.

OR, say “Recover” or press

to recover all deleted messages.

OR, Say “Purge” or press

to permanently delete all deleted messages.

5. Hang up.

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Recording and Sending Voice Mail Messages

You can record and send voice mail messages by accessing the record option on the

main menu.

NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see

page 81) is a recorded voice message that is attached to the e-mail as a .wav file.

To record and send voice mail messages:

1. Access your mailbox as described on page 32.

2. Say “Record” or press

3. Say or enter the desired mailbox number or group list number. The system

announces the name assigned to the mailbox number or group list number. You

have the following options:

• Say “Yes” or press

• Say “No” or press

to accept the subscriber’s name.

to start over.

4. Record your message after the tone. While recording, you have the following

options:

• Press

tinue.)

to pause while recording. (Say “Continue” or press

to con-

• Press

to erase and re-record your message.

5. When finished recording, you can press

to access the following options:

NOTE: If you select the copy or special delivery options and then do not respond

to the prompts, the system will time out and deliver your message to the original

recipient.

• Say “Send” or press

options.

to send the message and return to the voice mail

• Say “Cancel” or press

• Say “Replay” or press

• Say “Append” or press

to cancel the recording.

to replay your message.

to add to your message.

• Say “Erase” or press

to erase and re-record your message.

• Say “Copy” or press

to copy your message to other mailboxes.

NOTE: If you are not using an Enterprise Messaging (EM) voice mail sys-

tem, you can send the message to additional mailboxes from the “Special

Delivery Options” menu after sending the message to the first recipient (see

page 38).

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• Say or enter the mailbox number or group list number. The system

announces the name assigned to the mailbox number or group list number.

You have the following options:

–

Say “Yes” or press

Say “No” or press

to accept the subscriber’s name.

to start over.

Press

when you are done adding mailboxes.

• Say “Options” or press

to use special delivery options. You can then use

one or more of the following options:

–

Say “Private” or press

to mark the message “private.” (This prevents

the recipient from forwarding it to other subscribers.)

Say “Certified” or press

recipient listens to the message, you will receive a receipt notice.)

to mark the message “certified.” (When the

Say “Priority” or press

to mark the message “priority.” (This will

place your message ahead of all other waiting messages in the receiving

mailbox.)

–

Say “Cancel” or press

Say “Send” or press

options.

to cancel delivery options.

to send the message and return to voice mail

NOTE: If you are not using an EM voice mail system, you can send the mes-

sage to additional mailboxes after sending the message to the first recipient.

To send the message to additional mailboxes from a non-EM system:

1. After sending the first message, press

and then enter the next

recipient’s mailbox number.

2. Press

to send the message or press

to exit and return to voice mail

options.

6. Hang up.

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Canceling Unheard Voice Mail Messages

You can cancel unretrieved messages that you have sent to individuals, but not mes-

sages that you sent to group lists.

To cancel unheard voice mail messages:

1. Access your mailbox as described on page 32.

2. While listening to the voice mail main menu, say “Options” or press

for

Message Options.

3. Say “Unheard” or press

4. When prompted, say or enter the number of the mailbox containing the unheard

message.

5. Say “Yes” or press

to confirm the mailbox you are selecting. Voice mail will

tell you how many messages you have waiting at the mailbox and play them for

you. After each message, you can:

• Say “Replay” or press

• Say “Append” or press

• Say “Forward” or press

• Say “Previous” or press

• Say “Envelope” or press

to replay the message.

to add to the message.

to forward the message to another mailbox.

to listen to the previous message.

to play the message envelope.

• Say “Next” or press

to listen to the next message.

• Say “Save” or press

to save the message in your mailbox.

• Say “Delete Message” or press

to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

6. Hang up.

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USING DO-NOT-DISTURB MODE

If you are away from your desk, or if you do not want to be disturbed, you can use the

DND feature. This halts all pages and calls to your endpoint, except queue callbacks,

recalls, and direct ring-in calls. When other users call your endpoint, they hear a

repeating signal of four fast tones and, if they have a display endpoint, see the DND

message you have selected.

Your telephone system can have up to 20 different DND messages, each of which can

be changed by the system administrator, installer, or programmer. Your trainer or sys-

tem administrator will give you a list of the programmed DND messages. For conve-

nience, you should update the following default list.

DEFAULT MESSAGE NEW MESSAGE

01 DO-NOT-DISTURB

DEFAULT MESSAGE NEW MESSAGE

11 OUT OF TOWN ’TIL

12 OUT OF OFFICE

02 LEAVE A MESSAGE

03 IN MEETING UNTIL

13 OUT UNTIL

04 IN MEETING

14 WITH A CLIENT

05 ON VACATION/

HOLIDAY ’TIL

15 WITH A GUEST

06 ON VACATION/

HOLIDAY

16 UNAVAILABLE

07 CALL ME AT

08 AT THE DOCTOR

09 ON A TRIP

17 IN CONFERENCE

18 AWAY FROM DESK

19 GONE HOME

10 ON BREAK

20 OUT TO LUNCH

Because the system DND message only uses one line of your display, you can enter a

second line of text, up to 16 characters. For example, if you select 03 (IN MEETING

UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers

with a display endpoint will then see, “IN MEETING UNTIL 3:30.”

To enable DND:

1. Press

or the DND menu button.

DND

2. EITHER, Dial the two-digit number corresponding to the message you want to

use.

OR, Press the SCROLL menu button followed by the PREVIOUS or NEXT

menu button.

OR, press the

(high) or

(low) end of the volume button to scroll through

the messages.

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3. If desired, customize the second display line by dialing the desired numbers or

letters as described below:

• Remain in numeric mode (Message button and lamp unlit): Press the dialpad

buttons to dial the desired numbers. Press

for a hyphen (-),

for a colon

MUTE

(:),

to leave a space, or

to backspace.

FWD

• Change to alphanumeric mode (Message button and lamp lit): Press

MSG

or the USE ALPHA MODE menu button and then press the dialpad buttons

to enter the desired characters. (Refer to the chart below.) The number of

times a button is pressed determines which character is entered. For example,

33377744432999 enters “FRIDAY.” When adjoining characters are located

under the same button, press

once to advance to the next character.

6632999 enters “MONDAY.” (Note that

FWD

666

FWD

For example, 6

FWD

letters correspond to the letters printed on the buttons.) Press

twice to

FWD

MUTE

leave a space or press

if you need to backspace.

4. Press or lift and replace the handset.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON

(

)

# or /

N or #

*The character available depends on the software version.

To cancel DND:

DND

EITHER, Press

OR, Press the DND menu button and then the DND OFF menu button.

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USING REMINDER MESSAGES

Never be late for a meeting again! With Reminder Messages, you can program your

endpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-

grammed time, the reminder message signals you with eight short tones, and your dis-

play shows the message. If you are on a call, you still hear the tones, and the message

displays for ten seconds. Then the display returns after you hang up. (Reminder dis-

plays interrupt, but do not affect programming.)

Your telephone system can have up to 20 different reminder messages, each of which

can be changed by the system administrator, installer, or programmer. Your trainer or

system administrator will give you a list of reminder messages for your system. For

convenience, you should update the following default list.

DEFAULT MESSAGE

01 MEETING

NEW MESSAGE

DEFAULT MESSAGE

NEW MESSAGE

11 CALL ENGINEERING

12 CALL MARKETING

13 CALL ACCOUNTING

14 CANCEL DND

02 STAFF MEETING

03 SALES MEETING

04 CANCEL MEETING

05 APPOINTMENT

06 PLACE CALL

15 CANCEL CALL FWD

16 TAKE MEDICATION

17 MAKE RESERVATION

18 REVIEW SCHEDULE

19 LUNCH

07 CALL CLIENT

08 CALL CUSTOMER

09 CALL HOME

10 CALL CORPORATE

20 REMINDER

To request a reminder message:

1. With the handset in the cradle, dial

2. EITHER, Dial the desired two-digit number for the message that you want.

OR, Press the

(high) or

(low) end of the volume button to scroll through

the messages.

3. While the desired message is displayed, press

4. Enter the time you wish to receive the message in hours and minutes. For exam-

ple, 0900 = 9:00. If you dial three digits, such as 900 for 9:00, press

If your system is set for 24-hour format, you must enter the time appropriately

(e.g., 1400 = 2:00PM).

If your system is set for 12-hour display format, press

for AM or

for PM.

To cancel all reminder message requests before they signal you:

With the handset in the cradle, dial

To clear a received reminder message:

With the handset in the cradle, press

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Moving On

SECTION CONTENTS

PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Enabling Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . 45

Changing Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling Automatic Call Answer . . . . . . . . . . . . . . . . . . . . . . 45

Changing the Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Returning to Default Operation. . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Mailbox Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing Your Mailbox Password . . . . . . . . . . . . . . . . . . . . . 47

Changing the Voice Mail Message Envelope. . . . . . . . . . . . . 48

Changing the Call Screening Transfer Method . . . . . . . . . . . 49

Programming a Fax Destination. . . . . . . . . . . . . . . . . . . . . . . 50

Changing the Message Search Order . . . . . . . . . . . . . . . . . . 50

Programming Remote Messaging . . . . . . . . . . . . . . . . . . . . . 51

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . 58

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . 58

Programming Direct Station Selection Buttons . . . . . . . . . . . . 59

Programming Secondary Extension Buttons . . . . . . . . . . . . . . 60

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Telephone Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . 68

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . 71

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

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INTRODUCTION

Now that you’ve mastered the basics, it’s time to move on to the advanced features. In

this section, you’ll learn how to program your endpoint, use directories, access your

mailbox remotely, and perform various other functions.

SETTING ENDPOINT PREFERENCES

Your endpoint is automatically set to specific defaults. You can, however, configure

many of these settings at any time. Customizable features on your endpoint include

changing volume levels, enabling background music, selecting a ring tone, and others.

Changing Volume Levels

The telephone system has eight volume settings: handset intercom, handset outside

call, speakerphone intercom, speakerphone outside call, background music, ringing,

handset intercom dial tone, and speakerphone intercom dial tone.

NOTE: To change each of these levels, you must be using that feature. For example, if

you want to change the outside call volume level, you must be on an outside call.

To change a volume level:

Press

(the high end of the volume button) to increase the volume. Press

(the

low end of the volume button) to decrease the volume.

To save your change:

EITHER, Press both ends of the volume button.

OR, Press the middle of the volume button.

Selecting a Ring Tone

The ability to change your ring tone is helpful in close-quartered environments. If

your ring tone is unique, you can quickly identify when a call is ringing on your end-

point.

To select the type of ring tone for your endpoint:

1. With the handset in the cradle, dial

2. Do one of the following to select your ring tone:

• EITHER, Press

or the RINGER OFF menu button for no ringing.

• OR, Press the PREVIOUS or NEXT menu button to scroll to the desired tone.

• OR, Dial 1-9 to select a specific tone.

3. When you hear the tone you want, you can do any of the following:

• EITHER, Press

• OR, Press the ACCEPT menu button.

• OR, Press .

• OR, Lift and replace the handset.

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Enabling Background Music

If your telephone system is equipped with a music source, you can listen to music

through your speaker.

To enable or disable background music:

Dial

Changing Keymaps

Keymaps identify where feature buttons appear on your endpoint. While all endpoints

are programmed with a standard keymap, some endpoints have alternate keymaps

(ask your system administrator). If you have an alternate keymap, you can switch

between the keymaps by dialing a specific feature code.

To switch between keymaps when your endpoint is idle:

With the handset in the cradle, dial

To switch between keymaps during a call:

Press

and dial

Enabling Automatic Call Answer

The Automatic Call Answer feature determines whether or not you are automatically

connected to a caller when you lift the handset (or press ). If this feature is enabled,

you are automatically connected when you go off-hook. If it is disabled, you must

first lift the handset (or press ) and then press the flashing button.

To enable/disable this feature for ringing outside calls:

With the handset in the cradle, dial

To enable/disable this feature for ringing (non-handsfree) intercom calls:

With the handset in the cradle, dial

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Changing the Language

When your telephone system is installed, the system administrator can choose two of

four different languages (American English, British English, Spanish, or Japanese*)

as the primary and secondary languages. You can then change the display and voice

mail prompts on your endpoint by toggling between the primary and secondary lan-

guages. For example, if the system’s primary language is American English, and your

endpoint is programmed for the primary language, all displays appear in American

English, and your voice mail prompts are played in American English (unless

changed, as described below).

*Japanese characters are not supported on this endpoint model.

NOTE: You can only use the secondary language voice mail prompts if they are

loaded on the system. By default, all endpoints are set for the primary language. See

your system administrator to determine which languages are programmed for your tele-

phone system.

To change the assigned language for your endpoint:

Dial

to change between your system’s primary and secondary languages,

as desired. Your display shows the current language.

Returning to Default Operation

You can return your endpoint to default levels at any time. This feature returns vol-

umes to default levels; cancels DND, manual call forwarding, background music, and

queue requests; and restores handsfree mode, pages, hunt group calls, and system for-

warding all at once.

To return your endpoint to default:

Dial

NOTE: See page 44 for instructions on changing volume levels.

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SETTING MAILBOX PREFERENCES

Your mailbox contains personal options to allow you to customize voice mail func-

tions. However, before you change your voice mail options, you must first initialize

your mailbox (see page 15).

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled

for your mailbox, you have the option of issuing a spoken command or pressing a dial-

pad button. See page 11 for ASR guidelines.

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 75 for information and instructions about using E-Mail Reader features.

Changing Your Mailbox Password

Your password prevents unauthorized access to your mailbox. When you first initial-

ize your mailbox, you are prompted to change your password from the default (your

mailbox number).

You can change your mailbox password at any time. The new password can be up to

12 digits long and must be numeric.

To change your mailbox password:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “Password” or press

If you want a password, enter a new password using digits 0-9 (up to 12 digits),

and then press

password.

when you are done. The messaging system plays back your

If you do not want to use a password, just say “Skip” or press

4. Say “Accept” or press

to accept the password as entered or say “Re-enter” or

press

to erase and re-enter your password.

5. Hang up.

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Changing the Voice Mail Message Envelope

When you receive a voice mail message, the voice mail system plays an “envelope”

that can include the time and date the message was left, the source of the message,

and/or the message length. By default, the envelope contains all of this information,

but you can change your envelope, as described below.

NOTE: If E-Mail Reader is enabled for your mailbox, you can also change your e-mail

and fax message envelopes. See page 86 for instructions about how to change your

voice mail, e-mail, and fax message envelopes.

To change your voice mail message envelope:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “Envelope” or press

to select the Message Envelope Options Menu.

You can then do any of the following:

• Say “Time, Date” or press

to enable or disable the time and date options.

• Say “Source” or press

to enable or disable the message source option.

• Say “Length” or press

to enable or disable the message length option.

• Say “All Options” or press

to enable all options and return to the Per-

sonal Options Menu.

• Say “None” or press

sonal Options Menu.

to disable the entire envelope and return to the Per-

• Say “Accept” or press

to accept the changes.

• Say “Cancel” or press

to return to the Personal Options Menu.

4. Hang up.

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Changing the Call Screening Transfer Method

NOTE: The Call Screening feature is available only if it is enabled for your mailbox.

Contact your voice mail administrator to see if this feature is enabled for your mailbox.

Depending on the transfer method you select, calls that are transferred from your

mailbox may be one of the following:

•

Unannounced Calls: Calls are sent directly to your extension.

Announce-Only Calls: Before voice mail transfers a call to you, a prompt asks

the caller to record his or her name. When you answer, you hear “You have a call

from (caller’s name).” Then the call is sent to your extension.

•

Screened Calls: Before voice mail transfers a call to you, a prompt asks the

caller to record his or her name. When you answer, you hear “You have a call

from (caller’s name).” You can choose whether or not to accept the call.

See page 61 for instructions about using the call screening feature.

To change your transfer method (if enabled):

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “More” or press

for More Options.

4. Say “Transfer” or press

. The system tells you what your current transfer

method is. You can then select the desired transfer method, as follows:

• Say “Unannounced” or press

to select unannounced transfers.

• Say “Screened” or press

to select screened transfers.

• Say “Announce” or press

to select announce-only transfers.

• Say “Cancel” or press

to return to the Personal Options Menu without

making changes.

5. Hang up.

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Programming a Fax Destination

With the Inter-Tel voice processing system, when you specify a fax destination num-

ber for your mailbox, callers can access your mailbox to send a fax to your fax

machine.

To change your fax destination number:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “More” or press

for More Options.

4. Say “Number” or press

5. Say or enter the number of your fax destination. (If you entered the letters using

the dialpad, press

when you are done.)

6. EITHER, say “Accept” or press

to accept the number.

OR, say “Re-enter” and press

to erase and re-enter the number.

7. Hang up.

Changing the Message Search Order

You can change the order in which you retrieve your messages based on the date and

time you receive them. When more than one message is left in your mailbox, they are

available for you to access in the order you specify. The search order, can be config-

ured as first in/first out, or last in/first out.

NOTE: If E-Mail Reader is enabled for your mailbox, when you change the message

search order, your changes apply to your voice mail, e-mail, and fax messages.

To change the message search order:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “More” or press

for More Options.

4. Say “Order” or press

for the Message Search Order.

5. Select one of the following options:

• Say “New” or press

to change the search order for new messages.

• Say “Saved” or press ²to change the search order for saved messages.

6. Your current message search order is played. Select one of the following

options:

• Say “First” or press

In/First Out).

• Say “Last” or press

First Out).

to retrieve the earliest-received messages first (First

to retrieve the latest-received messages first (Last In/

to return to the Personal Options Menu without

• Say “Cancel” or press

making changes.

7. Hang up.

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Programming Remote Messaging

NOTE: The Remote Messaging feature is available only if it is enabled for your mail-

box. Contact your voice mail administrator to see if this feature is enabled for your mail-

box.

ALSO: The remote messaging feature is supported for voice mail messages only. If E-

Mail Reader is enabled for your mailbox, you cannot use remote messaging for e-mail

and fax messages.

With Remote Messaging, you can program voice mail to call you when your mailbox

receives new voice mail messages. Using a “cascade” (a series of up to nine telephone

numbers), voice mail will call each number until it successfully connects to a device

(e.g., pager, answering machine, etc.).

Because your mailbox can have a primary and an alternate cascade of numbers, you

can program a cascade to be used during specific days and times. For example, if you

want to be paged when you receive a voice mail message from 5-10 PM on weekdays,

you can set up a primary cascade. If you also want to receive pages for messages

marked “priority” on the weekends, you could set your alternate cascade for all day

on Saturdays and Sundays.

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To set up remote messaging for voice mail messages (if enabled):

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “Remote” or press . You have the following options:

• Say “Primary” or press

• Say “Alternate” or press

to set up a primary cascade.

to set up an alternate cascade.

4. Say “Level” or press

and then say or enter the number (1-9) of the level you

wish to program. You then have the following options:

• To set up or change an extension or outside number:

–

Say “Number” or press

EITHER, say “Internal” or press

for an extension number.

OR, say “Outside” or press

for an outside number.

–

Say or enter the number.

• To set up or change pager notification:

–

Say “Pager” or press

Say “Personal” or press

Say “Change” or press

to enable or disable the number.

5. Say “Days” or press . Then select one of the following:

• Say “Weekdays” or press

for Monday-Friday.

• Say “Days” or press

for all days.

• Say “Day” or press

to select individual days. You are prompted to say or

press numbers 1-7 which correspond to the days Sunday through Saturday.

6. Say “Time” or press

. Then say or enter the times you want the message noti-

fication to start and stop. Enter or say the times with two digits for the hour and

two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour for-

mat:

• Say “AM” or press

• Say “PM” or press

for AM.

for PM.

NOTE: For 24-hour notification, program the starting and ending times to be

the same.

7. Say “Category” or press . You have the following options:

• Say “All Messages” or press

for all messages.

• Say “Priority” or press

for priority messages only.

8. Hang up or press

to save the settings and exit.

NOTE: If for some reason voice mail is not able to use your remote notification, your

mailbox will receive a message stating that notification could not be completed.

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SPEED DIALING

Speed dialing allows you (and your system administrator) to store frequently dialed

numbers for easy dialing. Each number is stored on your endpoint (Station Speed

Dial) or in the telephone system (System Speed Dial) and is identified by a location

number. Once programmed, you can quickly dial these numbers by entering a feature

code and dialing the desired location number. Because the system supports both sta-

tion and System Speed-Dial numbers, you can have access to over 1000 stored num-

bers.

Station Speed Dial

You can program and use up to ten personal speed-dial numbers on your endpoint. In

addition, if you have programmable feature buttons, you can program them as speed-

dial buttons for one-touch dialing. To use a speed-dial button, you must:

•

Store the number in a speed-dial location.

Program an available feature button as a speed-dial button.

Associate a speed-dial location with the new speed-dial button.

NOTE: You can use the Speed-Dial feature even if your endpoint does not have

programmable feature buttons.

Programming Station Speed-Dial Numbers

To store a speed-dial number, use the Station Speed-Dial Programming feature code

to program the number in a speed-dial location. Use the following table to list the

numbers that you store in speed-dial locations 0-9.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

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To store a number in a speed-dial location:

1. With the handset in the cradle, dial

2. Dial the speed-dial location (0-9) you want to program.

3. Enter letters or numbers (up to 10 characters) as described below (see the dial-

pad button directory on page 65).

• Remain in alphanumeric mode (Message button and lamp lit): Press the dial-

pad buttons to enter the desired characters. The number of times a button is

pressed determines which character is entered. For example, 77776444844

would enter “SMITH.” When adjoining characters are located under the

FWD

same button, press

once to advance to the next character. For exam-

FWD

ple, 5666

66337777 would enter “JONES.” Press

once to

MUTE

advance and twice to leave a space or press

to backspace.

• Change to numeric mode (Message button and lamp unlit): Press the dialpad

MUTE

buttons to enter an extension number. Press

to backspace.

• Press the ACCEPT menu button to save the name.

4. Dial the extension number or telephone number to be stored, as described below:

• Numeric mode (Message button and lamp unlit): Enter the number.

NOTE: You cannot use hyphens or colons in the number. If your number

includes an asterisk, pound, a hookflash (a quick hang up and release), or a

pause, press

once for an asterisk, twice for a pound, three times for a

hookflash, or four times for a pause. (Each pause or hookflash counts as one

digit.) You can enter more than one special character in a row by pressing

FWD

between the characters.

• Press the ACCEPT menu button on the display to save the number.

NOTE: To dial outside telephone numbers without first selecting an outgoing line, enter

the Outgoing Call access code (default is

) before the outside telephone number.

To erase a Station Speed-Dial name and/or number:

1. With the handset in the cradle, dial

2. Dial the desired location code (0-9) or press the desired Station Speed-Dial but-

ton.

MUTE

3. Press

4. Press

5. Press

6. Press

repeatedly until the name is erased.

or the ACCEPT menu button to continue.

MUTE

repeatedly until the number is erased.

or the ACCEPT menu button to exit.

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Creating Station Speed-Dial Buttons

If your endpoint has programmable buttons, you can program one or more as speed-

dial buttons. After the button is programmed, you must select a speed-dial location to

associate with the button.

NOTE: Before you program a speed-dial button, you need to store a number in a

speed-dial location (see the previous instructions).

To program a speed-dial button:

1. With the handset in the cradle, dial

2. Press the feature button you want to program as a speed-dial button.

3. Dial

4. Dial the speed-dial location (0-9) or select the location on your display that con-

tains the number you want to associate with the button.

To view how your Station Speed-Dial buttons are programmed:

1. With the handset in the cradle, dial

2. Press the desired Station Speed-Dial button. The name and number will be dis-

played.

3. Press

or to exit.

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

If necessary, select an outgoing line. You have the following options:

•

To use a location number: Press

or dial

, then enter the desired

STN SPDL

Station Speed-Dial location number (0-9).

•

To use a Station Speed-Dial button: Press the desired Station Speed-Dial button.

System Speed Dial

Your system administrator can store several speed dial numbers in the system speed

dial locations. Depending on the size of your system, you can access up to 1000 or up

to 5000 system speed dial locations, if they have been programmed.

To view and/or dial System Speed-Dial numbers:

SYS SPDL

1. Press

or dial

2. Dial the location code (000-999 or 0000-4999) for the desired number.

3. Press

or the ACCEPT menu button to dial the displayed number.

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USING RECORD-A-CALL

NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system

administrator if your endpoint is configured to use P2P audio.

If your telephone system is equipped with a Voice Processor (voice mail), you may

have access to the Record-A-Call feature. If so, you can record an ongoing call as a

mailbox message. You can then retrieve the message, just as you would any other

mailbox message.

NOTE: The Record-A-Call feature remains active after the other party hangs up. This

allows you to append the recorded call with your own message.

To use the Record-A-Call feature while on a call:

1. EITHER, Press

and dial

OR, Press the RECORD-A-CALL menu button.

2. If required, dial the desired mailbox number. (Your endpoint may be pro-

grammed to select the mailbox, or you may be required to dial it.)

You hear a confirmation tone when the Record-A-Call feature is activated.

To turn off Record-A-Call:

• EITHER, Press

and dial

• OR, Press the CANCEL RECORDING menu button.

• OR, Hang up.

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PAGING

The Paging feature allows you to make an announcement through endpoint speakers

or external speakers (if your system is equipped with external paging equipment). To

prevent announcements from transmitting through every endpoint in the system, this

feature uses page zones. Each zone contains a different combination of extensions and

external paging equipment, and is programmed by your system administrator. Ask

your trainer or system administrator how the zones are programmed, and list them

below for your convenience.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

PAGE

NOTE: The Model 8662 has a

button, which is programmed to a specific page

zone. If you do not know which page zone is programmed for this button, ask your sys-

tem administrator.

Enabling Paging

You can enable or disable page receiving for your endpoint by using the Page

Remove/Replace feature code. If your endpoint is assigned to more than one page

zone, all zones are removed or replaced at once (you cannot turn off individual

zones).

To turn paging on and off for your endpoint:

Dial

Making Pages

To make pages:

1. Press

or dial

PAGE

2. Dial the desired zone number (0-9).

3. After the tone, make your announcement and hang up.

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PERFORMING A “HOOKFLASH” DURING A CALL

Certain telephone service companies may require a timed hookflash (a quick hang up

and release).

To generate a hookflash while using a line:

Press

and dial

NOTE: This features is known as a “Recall” in European systems.

PROGRAMMING YOUR FEATURE BUTTONS

Depending on how your system is programmed, some of your feature buttons may be

“user-programmable.” If so, you can program them with any of the feature codes

listed in the back of this user guide or with extension numbers. In addition, you can

combine the feature button and Station Speed-Dial functions to program a feature but-

ton to dial an outside number.

NOTE: You cannot program secondary extension buttons as feature buttons (see Pro-

gramming Secondary Extension Buttons on page 60).

To program a user-programmable feature button:

1. With the handset in the cradle, dial

2. Press the feature button you want to program.

3. Dial the feature code or extension number you want to store under that button.

(Refer to page 94 for default feature codes.)

To return all feature buttons to their original default values:

With the handset in the cradle, dial

To display the current feature button values:

1. With the handset in the cradle, dial

2. Press the feature button(s) you want displayed.

3. Press to hang up.

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PROGRAMMING DIRECT STATION SELECTION BUTTONS

A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but-

ton provides a way to dial the associated extension with one touch. In addition, if the

button is equipped with a lamp, you can visually monitor the status of the associated

extension.

To assign an extension to a DSS/BLF button:

1. With the handset in the cradle, dial

2. Press the DSS button(s) and dial the desired extension number.

Once programmed, you can use your DSS button as follows:

•

You can place an intercom call to the extension that the DSS button is pro-

grammed for by pressing the button once.

•

You can transfer a call to the extension that the DSS button is programmed for by

pressing the button once and hanging up. (For transferred calls that are forwarded

to voice mail you will hear repeating double tones.)

•

You can visually monitor the status of the extension. The DSS/BLF lamps indi-

cate the status of the extension or feature assigned to the button. These indica-

tions are shown in the table below.

If the lamp is...

Then...

Solidly lit

The associated extension is busy, or the associated feature is

enabled.

Flashing slowly

Flashing rapidly

The extension is in Do-Not-Disturb.

The extension has a call ringing in.

Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm.

NOTE: For the DSS buttons to work as described above, your system administrator

must define them as user-programmable in Database Programming.

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PROGRAMMING SECONDARY EXTENSION BUTTONS

With the Secondary Extension Appearances feature, you can program various buttons

on your endpoint to indicate the call activity at a different extension (primary exten-

sion). In addition to being able to see when a call is ringing, answered, or on hold,

you can use your secondary extension button to answer a call that is ringing at the pri-

mary extension. Your endpoint may also be programmed to ring automatically when a

given number of calls are waiting at the primary extension (ask your system adminis-

trator).

There are two possible types of secondary extension buttons: programmable and non-

programmable. If you have a non-programmable secondary extension button, only the

system administrator can change the associated extension. If you have a programma-

ble button, you can change the extension, as described below.

NOTE: You can only assign the extension for a secondary extension button. You can-

not create or change the secondary extension button (e.g., make it a feature button).

To display the current secondary extension button assignment(s):

1. With the handset in the cradle, dial

2. Press the secondary extension button(s) you want displayed.

To assign a primary extension to a secondary extension button (if enabled):

1. With the handset in the cradle, dial

2. Press the secondary extension button and dial the desired extension number.

Once programmed, you can use your secondary button as follows:

•

You can press your flashing secondary extension button to answer a call that is

ringing or holding on any button at the primary extension.

CALL

•

You can press your unlit secondary extension button to place an intercom call to

the primary extension.

NOTE: If the secondary button is flashing (i.e., a call is ringing at the primary exten-

sion), you can press

before pressing the flashing button to place an intercom call to

the primary extension without answering the call. Or, you can just dial the primary

extension number.

To transfer a call back to the extension after you have answered it on your end-

point:

•

To transfer to hold: Press the secondary extension button, announce the call (if

desired), and then hang up.

•

To transfer to ring: Press

You can announce the call, if desired, before hanging up to complete the transfer.

and then the secondary extension button.

TRANSFER

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USING ACCOUNT CODES

If your telephone system is programmed to use the Station Message Detail Recording

(SMDR) feature, you might be required to enter account codes when you place a call.

These codes add information to telephone record reports that the system will periodi-

cally print.

There are three types of account codes:

•

Standard account codes are automatically entered into the SMDR report when-

ever you place a call.

•

Forced account codes must be dialed before you can place an outside call.

Optional account codes can be entered at any time during a call.

NOTE: Your system administrator can tell you which types of account codes are used

on your telephone system.

To enter an optional account code:

1. Press

and dial

2. Enter the optional account code. If the account code is not immediately

accepted, press

To set an account code for all calls placed from your endpoint:

Dial

and then the account code. If the account code is not immediately

accepted, press

it is disabled.

. This code will be used for all calls made from your endpoint until

To disable the code:

Dial

and press

SCREENING CALLS

If desired, you can screen calls that are transferred from voice mail. This allows you

to accept and/or refuse specific calls. Depending on the call screening transfer method

you select (see page 49), calls from voice mail may be unannounced, announce only,

or screened.

When your mailbox is programmed for screened calls, you have the following options

when you receive a transfer:

•

Say “Accept” or press

Say “Replay” or press

to accept the call.

to replay the announcement.

Say “Voice Mail” or press

to send the call to voice mail.

Say “Forward” or press

call to another extension.

and then enter the extension number to forward the

•

Say “Refuse” or press

to refuse the call.

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USING CALL LOGGING

NOTE: Call Logging may or may not be available depending on your software version

and system settings.

The Call Logging feature stores a record of your missed, received, and dialed calls. A

maximum of 20 entries can be stored in each of the call logs. Use Call Logging to:

•

View recent call activity

View caller ID information

Return or redial calls

To use Call Logging:

NOTE: At any menu level you can press

to cancel or return to the previous menu,

or press

to accept the menu option.

1. Dial

or press the LOGS menu button.

2. Select one of the following options:

• Press

or the MISSED CALLS menu button for missed calls.

or the RECEIVED CALLS menu button for received calls.

or the DIALED CALLS menu button for dialed calls.

or the CLEAR CALL LOGS menu button to clear all Call Logging

entries.

3. Press the >> and << menu buttons or the high/low end of the Volume button to

scroll through the entries.

Call Logging displays the intercom or outside party’s name (if available) on the

first line, the extension or outside number (if available) on the second line, and

the date and time on the third line. (See the following examples.)

INTERCOM CALL

OUTSIDE CALL

JOHN SMITH

SUSAN JONES

56789

4809619000

TU OCT 23 08:23A

WE OCT 24 10:30A

If the calling number is present but the caller’s name is unknown, the number dis-

plays only. If no Caller ID information is available, UNKNOWN CALLER dis-

plays.

To return a call or redial a number listed in a call log: Press

or the CALL

NOW menu button while the number is displayed.

To delete entries: Press

or the DELETE menu button to delete the displayed

entry, or press the DEL ALL menu button to delete all entries in the current call log.

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USING DIRECTORIES

With directories, you can use the dialpad to find names and numbers. You can then

use the directory information to make calls, access features, or leave voice mail mes-

sages. There are two types of system directories:

•

Telephone directory: Search for and connect to contacts or access features.

Voice Mail directory: Search for voice mail contacts and leave voice mail mes-

sages (see page 66).

Telephone Directory

There are three subdirectories available in the Telephone directory:

•

Intercom: Find (and dial) intercom extensions.

Outside: Find (and dial) outside numbers listed in the company directory.

Feature: Find (and activate) system features.

The Telephone directory uses one of two search methods to find contacts or features:

Intelligent Directory Search (IDS) or Basic Search (see page 65). Enter a full or par-

tial name with the dialpad buttons to search for a contact or feature. You can then con-

tact the person or access the feature by dialing the number or pressing a button.

NOTE: The search method used for your system (IDS or Basic) depends on your soft-

ware version.

Intelligent Directory Search (IDS)

IDS simplifies searching for entries in a directory by allowing you to press a dialpad

button once rather than several times to enter a character. As you enter characters,

IDS displays the entry that best matches the characters entered as well as the next two

entries (see the following example of an Intercom directory entry).

NOTE: The Intercom directory may display two similar entries, one without an asterisk

and one with an asterisk (for example, “John Smith” and “*John Smith”). The entry with-

out an asterisk is a primary extension; the entry with an asterisk is a secondary exten-

sion.

CURRENT ENTRY

MENU BUTTONS

JOHN SMITH

67890

JOHN SMITH

*JOHN SMITH

JOHN TAYLOR

<< 21/35

NEXT TWO ENTRIES

ARROW MENU BUTTON

NUMBER OF MATCHES

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To search for a directory name or feature using IDS:

1. If the endpoint is idle, press the DIRECTORY menu button, then press the menu

button for the desired directory (IC, OUTSIDE, or FEATURE).

If placing a call, choose between IC DIRECTORY and OUTSIDE CALL.

2. Press the dialpad buttons to enter characters (up to 16 characters). (See the fol-

lowing table for dialpad button character descriptions.) Each dialpad button rep-

resents several characters. As you press the dialpad buttons, the system connects

the character sequence to possible directory matches. For example, to enter

JONES, press

. This data entry method is similar to the “text

on nine keys (T9)” feature found on cell phones.

3. Press the >> and << menu buttons (or the high/low end of the Volume button) to

move alphabetically (or numerically) through the directory.

4. Press

(or the menu button next to the entry) to dial a number or activate a

feature code while the entry is displayed.

BUTTON

CHARACTERS REPRESENTED

2 A B C a b c Ç â ä à å ç Ä Å á

3 D E F d e f é ê ë è É

4 G H I g h i ï î ì í

5 J K L j k l

6 M N O m n o ô ö ò Ö ó ñ Ñ

7 Q P R S q p r s

8 T U V t u v ü û ù Ü ú

9 W X Y Z w x y z ÿ

Moves to the next entry (ignored if no entry is found)

Volume Up

Moves to the previous entry (ignored if no entry is found)

Returns endpoint to the state before entering IDS

Activates the selection

Volume Down

MUTE

Moves the cursor to the preceding space, deleting exist-

ing characters

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Basic Search

Use Basic Search to search the Telephone directory for a contact name or feature.

To search the Telephone directory using Basic Search:

1. If your endpoint is idle, press the DIRECTORY menu button, then press the menu

button for the desired directory (IC, OUTSIDE, or FEATURE).

If placing a call, choose between IC DIRECTORY and OUTSIDE CALL.

2. Press the dialpad buttons to enter characters (see the following table). The num-

ber of times a button is pressed determines which character is entered. For

example, 77776444844 would enter “SMITH.” When adjoining characters are

FWD

located under the same button, press

once to advance to the next charac-

MUTE

FWD

ter. Press

twice to enter a space. Press

to backspace.

• To Remain in alphanumeric mode (Message button and lamp lit): Press the

dialpad buttons to enter the desired characters.

• To Change to numeric mode (Message button and lamp unlit): Press the

NUMERIC menu button. Then press the dialpad buttons to a enter a number.

3. Press the SEARCH menu button to begin the search. Use the PREVIOUS and

NEXT menu buttons (or the high/low end of the Volume button) to move alpha-

betically through the directory.

4. Press the CALL menu button (for IC or Outside directories) or the ACCEPT

menu button (for the Feature directory) to dial a number or activate a feature

while displayed.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON

(

)

# or /

N or #

*The character available depends on the software version.

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Voice Mail Directory

With the voice mail directory, subscribers and non-subscribers can use ASR (if

enabled) or dialpad buttons to search for names in the directory. ASR may not be able

to locate names that are pronounced differently than they are spelled. For these types

of names, spell the name using the dialpad buttons (see the following table).

When one to 10 matches are located, you can browse the list of returned names by

selecting the Previous (say “Previous” or press

) and Next (say “Next” or press

) options. The directory lists are circular. That is, when the end of the list is

reached, the next name played will be the first name in the directory. When the correct

name is played say “Yes” or press to select it.

If the system locates more than 10 matches, you can either browse the list using the

options mentioned above, or filter the list by responding to the filtering questions gen-

erated by the system. Based on your responses, the system filters the list to include

first or last name matches only. If the system cannot locate an exact match, it returns

the closest match found.

To use the dialpad buttons to spell a name: When prompted, press the appropriate

dialpad buttons to spell the name. The number of times a button is pressed determines

which character is entered, as shown in the table below. When adjoining characters

FWD

are under the same button, press

to advance to the next character. For exam-

FWD

ple, 5666

66337777 enters “Jones.”

NUMBER OF TIMES BUTTON IS PRESSED

(

)

BUTTON

‘

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To perform a directory search:

1. Dial the voice mail number.

2. Say “Directory” or press

3. Say the last name of the person you are searching for or press the appropriate

dialpad buttons to spell the name (see page 66). For example, if you say “John,”

the system locates all of the subscribers with the first or last name of John.

If 10 or fewer matches are located, you can access and browse the list immedi-

ately (see step 4.)

If the list contains more than 10 matches, you have the option to browse or filter

the list. (skip step 4. and see step 5.)

4. If 10 or fewer matches are located, you have the following options:

• Say “Yes” or press

to accept the name that is played.

• Say “Previous” or press

to browse to the previous name in the list.

• Say “More” or press

• Say “Next” or press

• Say “New” or press

to hear more information about the subscriber.

to browse to the next name in the list.

to search for a new name.

• Say “Cancel” or press

5. If more than 10 matches are located, the system prompts you to browse or filter

to exit the directory.

the list. Do one of the following:

• Say “Yes” or press

to browse the list. (See step 4. for options).

• Say “No” or press

to select the filter option and then respond to one of

the following filter questions:

–

The system begins by asking you if the name you are searching for is the

last name. If it is, say “Yes,” press , say the last name, or spell the last

name.

–

If you did not respond to the first question, the system asks if the name

you are searching for is the first name. If it is, say “Yes,” press

the first name, or spell the first name.

, say

After the list has been filtered by first or last name, a smaller list of names is

returned. You can then browse the list and select the appropriate name (see step

4.)

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PROGRAMMING REMOTE FEATURE ACCESS

If you are away from your desk and forgot to put your endpoint in DND, don’t worry.

With the Remote Feature Access, you can place your endpoint in DND or forward

calls from any other endpoint on the system. And, if you have a special dial-up line,

you can access your endpoint features from an outside line.

NOTE: For your convenience, a pocket-sized guide of the Remote Feature Access is

located in the front of this guide.

Remote Access Password

Before you use Remote Feature Access, you should program a password, as described

below.

To change the password from your endpoint:

1. Dial

2. Enter your current password, followed by

NOTE: Your extension number is your password at default.

3. Enter the new password followed by

. You hear a confirmation tone.

4. Enter the new password again for verification followed by

. You hear a con-

firmation tone.

To change the station password using remote programming, see Remote Feature

Access.

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Remote Feature Access

To access your endpoint from another endpoint:

1. EITHER, Call your Direct Inward System Access number (provided by your

system administrator). If required, enter your password.

OR, Use any endpoint on the system.

2. Dial

3. Enter your extension number.

4. Enter your password followed by . You can now use any of the following fea-

tures.

To change the station password using Remote Programming:

a. Dial

b. Enter the new password, followed by

c. Enter the new password again for verification, followed by

To turn on DND:

a. Dial

b. Enter the message number (01-20) and enter the optional second-line mes-

sage text.

To turn off DND: Dial

To turn on Call Forward:

a. Enter one of the following Call Forward feature codes.

All Calls.......................

If No Answer ................

If Busy.........................

If No Answer or Busy .....

b. Enter an extension number or enter an outside line access code followed by a

telephone number.

To turn off Call Forward: Dial

5. Hang up.

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REQUESTING AGENT HELP

NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system

administrator if your endpoint is configured to use P2P audio.

Your telephone system may be programmed to support the Agent Help feature, which

allows you to request help from a designated “Agent Help Extension” (usually your

supervisor) during a call. When your request call rings at the Agent Help Extension,

the supervisor can choose to join the call or reject the request.

If the Agent Help Extension is a digital endpoint, the endpoint’s microphone is auto-

matically muted so that the supervisor cannot be heard unless he or she presses

MUTE

. If the Agent Help Extension is a single-line endpoint, however, the supervi-

sor can be heard as soon as the conference is established. In either case, the supervi-

sor can hear all other parties on the call.

To use the Agent Help feature while on a call:

1. Press

and dial

. If you hear repeating tones, the Agent Help fea-

ture is not available at your endpoint, you already have four parties in your call,

not enough system circuits are currently available, or the Agent Help Extension

is in DND.

2. Dial the Agent Help Extension number, if required. (Your endpoint may be pro-

grammed to automatically dial the number, or you may be required to dial it.)

If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is

enabled, and the supervisor can monitor or join your call.

If the Agent Help Extension rejects the call, you hear a confirmation tone, and the

display shows AGENT HELP REJECTED.

To respond to an Agent Help request at a display endpoint:

When you receive an Agent Help request, your display shows <name> REQUESTS

HELP. You can do one of the following:

•

To accept the call: Answer as usual. Your microphone is muted and you cannot

MUTE

be heard by either party unless you press

•

To reject the call: Press the Reject Help menu button.

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WORKING IN HUNT GROUPS

Your system may be programmed with “hunt groups.” Hunt groups are groups of end-

points that share a common extension number in addition to having individual exten-

sion numbers. This allows someone to call anyone in the group (using the common

extension) or a specific member (using the individual extension). The members of

these groups and the common extension(s) are programmed by your system adminis-

trator.

Hunt Group Calls Enabled/Disabled

If you are a member of a hunt group, you can enable or halt hunt group calls to your

extension.

To turn on or off hunt group calls:

Dial

ACD Hunt Groups

Some hunt groups use a special feature called Automatic Call Distribution (ACD) that

distributes the hunt group calls equally among the available members. These hunt

group members are referred to as “agents,” who log in to the ACD hunt group to

receive calls and log out to halt ACD hunt group calls.

Distributing Calls

Calls are distributed through an ACD hunt group based on Agent IDs or extensions,

as described below.

•

Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent

is assigned an Agent ID number to enter during the login procedure (see Logging

In and Out of ACD Hunt Groups). The hunt group calls are routed to logged-in

agents, according to their Agent ID number instead of their extension number.

Because the Agent ID is not associated with any extension, the agent can use any

endpoint in the system to log in.

•

Members: If the hunt group is not programmed to use Agent IDs, it will have a

pre-programmed list of endpoints and will send calls to the endpoints where

agents are logged in.

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Logging In and Out of ACD Hunt Groups

Agents can log in to and out of the ACD hunt group at any time. While logged in, the

agent receives calls through the ACD hunt group. When the agent is logged out, calls

to that ACD hunt group bypass the agent.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/

Logout feature code:

With or without the handset lifted, dial

and enter your Agent ID, if neces-

sary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a con-

firmation tone.

NOTE: This feature code acts as a toggle. If you were already logged in, the display

shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

1. With or without the handset lifted, dial

. The display shows AGENT

2. EITHER, Enter the desired ACD hunt group number.

OR, Press

to log in to all of your ACD hunt groups at once. The display

shows AGENT LOGIN AGENT ID.

NOTE: If you entered an invalid hunt group number, the display shows NOT AN

ACD HUNT GROUP, and you hear repeating tones.

3. Do one of the following:

• To log into one or more ACD hunt groups using Agent IDs: Enter your

Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You

are logged into the ACD hunt group using Agent IDs.

NOTE: If another Agent ID is already logged in at this endpoint, you hear

repeating tones, and the display shows DIFFERENT AGENT ID ALREADY

USED. You must have the other agent log out before you can use that end-

point.

• To log into one or more ACD hunt groups not using Agent IDs: Press

The display shows AGENT LOGGED INTO ALL ACDS. You are logged

into the ACD hunt group that does not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO

<hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.

4. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if

necessary.

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When you log in to a group, you may be automatically connected to a call after you

hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for

your hunt group and you are using a headset, you will be automatically connected. If

this option is not enabled for your hunt group, the call will ring until you answer it or

until it times out to another extension.

NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call

you receive (after you log in or remove your endpoint from DND while logged in) will

ring until you answer it. You will, however, be automatically connected to subsequent

calls.

To log out of one or more ACD hunt group:

1. EITHER, Dial

to log out of all of your ACD hunt groups at once. The

display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confir-

mation tone.

OR, With or without the handset lifted, dial

. One of the following dis-

plays will appear:

• If you were logged in to only one hunt group, the display shows AGENT

LOGGED OUT OF <hunt group>. The procedure is complete.

• If you were logged in to more than one hunt group, the display shows

AGENT LOGOUT ACD NUMBER. Dial the extension number of the

desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT

LOGGED INTO ANY ACD GROUP.

2. Hang up if off-hook.

Ending an ACD Hunt Group Call

Each time you end an ACD hunt group call, a wrap-up timer is started. Until this

timer expires, you will not receive another call through any ACD hunt group. You

can, however, end the wrap-up session before this timer expires, as described below.

To terminate the ACD Agent wrap-up period before the timer expires:

With the handset in the cradle, dial

NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

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Using E-Mail Reader

SECTION CONTENTS

PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . 79

Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Main Menu E-Mail Reader Count . . . . . . . . . . . . . . . . . . . 83

Accessing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Voice Mail Flowchart (Advanced Mailbox). . . . . . . . . . . . . . . . . 87

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INTRODUCTION

Enterprise Messaging (EM) is the voice processing system that provides advanced

messaging features with the E-mail Reader feature. This section provides information

and instructions about advanced mailbox tasks for users who have E-Mail Reader

enabled for their mailbox.

If your mailbox does not have E-Mail Reader enabled, you have a standard voice

mailbox (see page 9). The instructions for many voice mail tasks are identical for

standard voice mailbox and advanced mailbox users, therefore, the instructions for

these common mailbox tasks are not repeated in this section.

See the following pages for common mailbox tasks:

•

Initializing your mailbox (see page 15)

Recording your personal greetings (see page 16)

Recording your voice mail directory name (see page 17)

Accessing your mailbox (see page 32)

Disabling and enabling ASR (see page 33)

Accessing voice mail messages (see page 34)

Recording and sending voice mail messages (see page 37)

Canceling unheard voice mail messages (see page 38)

Changing your mailbox password (see page 47)

Changing the call screening transfer method (see page 49)

Programming a fax destination (see page 50)

Changing the message search order (see page 50)

Programming remote messaging (see page 51)

Screening calls (see page 61)

Using the voice mail directory (see page 66)

NOTE: For a voice mail flowchart for standard mailbox users, see page 105.

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E-MAIL READER FEATURES

When E-Mail Reader has been enabled for your mailbox, you have the advanced

mailbox. The advanced mailbox unifies your local voice mail messages and your

remote fax and e-mail messages in one convenient location. E-mail Reader uses Text-

to-Speech (TTS) capabilities to convert the text in an e-mail message to a .wav file.

If E-Mail Reader is enabled for your mailbox, you can access voice mail, e-mail, and

fax messages in your mailbox using your endpoint.

When you access an e-mail message in your mailbox, E-Mail Reader first announces

your e-mail according to the envelope options that you set (see page 86). Then, after

the envelope is played, E-Mail Reader reads the text in the body of the message. Once

you have listened to your e-mail, you can access additional options to reply, forward,

save, or delete the message (see page 81).

When you access a fax message, E-Mail Reader announces the fax envelope accord-

ing to the envelope options that you set (see page 86). Because a fax message is

received by your e-mail account as an attachment to an e-mail message in the form of

a .tiff file, E-Mail Reader cannot read the text in the body of the fax. To view the

fax and read it, you must access it from your e-mail account. With your advanced

mailbox you can save, delete, and forward a fax (to another fax machine) using the

available menu options, when prompted (see page 84).

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USING YOUR ADVANCED M AILBOX

After you set up your mailbox (see page 15), you can use personal or system greetings

to let callers know if you are out of town, on a call, etc. You can send messages to

individuals and to a group of people if your voice mail administrator has programmed

a name for the group. In addition, various options allow you to customize your mail-

box, manage your messages, and screen your calls. To allow the system to retrieve e-

mail and fax messages from your e-mail account, you must first set up your e-mail

password (see page 79).

When you access your mailbox (see page 32), the system announces how many new

and saved voice mail, fax, and e-mail messages you have in your mailbox. You can

choose which type of message you want to access by selecting voice mail, fax, or e-

mail from the main subscriber menu.

Main menu options include the following:

•

To access voice mail messages: Say “Voice Mail” or press

To record voice mail messages: Say “Record” or press

To access e-mail messages: Say “E-Mail or press

To access personal mailbox options: Say “Personal” or press

To access message options: Say “Options” or press

To access facsimile messages: Say “Facsimile” or press

To disable ASR (for that call only): Say “Disable” or press

At any menu level, you can say “Cancel” or press

to cancel or return to the previ-

ous menu or say “Accept” or press

advanced mailbox users, see page 87.

to accept. For a voice mail flowchart for

NOTE: All of the menu options and instructions for using the advanced mailbox are

presented as voice commands and numeric entries.

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SETTING UP YOUR E-MAIL PASSWORD

When E-Mail Reader is enabled for your mailbox, the EM system prompts you to

enter your e-mail password after you or your voice mail administrator does one of the

following:

•

Set up your mailbox (see page 15)

Change your e-mail password for your e-mail client

To access your e-mail and fax messages from your advanced mailbox, you must set

up your e-mail password. While completing the setup, you cannot use Automatic

Speech Recognition (ASR) if it is enabled for your voice mail system. To prevent oth-

ers from overhearing your password, you must use the dialpad buttons on your end-

point to set up your e-mail password.

When setting up your password, the number of times you press a button determines

which character is entered, as shown in the table on the following page. Notice that

the capital letters and lower case letters require different button presses. As you press

the buttons, the system announces the current character. For security reasons, use the

handset and not the speakerphone when you set up your e-mail password.

E-mail passwords are case-sensitive and your entry must match your e-mail password

exactly. Also, your e-mail password cannot include any characters that are not

included in the table on the following page and cannot exceed 40 characters. Check

with your administrator if you encounter any difficulties setting up your e-mail pass-

word.

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To enter your e-mail password:

NOTE: To repeat menu instructions, say “Help” or press

at any time.

ALSO: If you enter an incorrect password, or if you choose to skip setting a new E-Mail

Reader password, the Main Menu E-Mail Reader Count option (see page 83) is auto-

matically disabled to prevent having to hear the invalid password prompt for each sub-

sequent login and to protect against being locked out from your e-mail account.

1. Access your mailbox as described on page 32. The system announces that it was

unable to retrieve your e-mail and fax messages, and gives you the following

options:

• Say “Continue” or press

mail messages.

• Say “Password” or press

to access your mailbox without access to your e-

to enter your new e-mail password.

2. When prompted, enter your e-mail password using the dialpad buttons, and then

press . (Refer to the table below for dialpad button descriptions.)

NOTE: For a description of special character locations, press

3. Your new password is played. You have the following options:

• Say “Accept” or press

to accept the password.

• Say “Re-enter” or press

to erase and re-enter the password.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON

(

)

space*

‘

*Press

seven times for a blank space.

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ACCESSING E-MAIL MESSAGES

NOTE: By default, the message lamp on your endpoint lights when you receive a new

voice mail message. Although the lamp can be programmed for other functions, it can-

not be programmed to indicate that you have received a new e-mail message.

E-Mail Reader does not distinguish between conventional e-mail messages and meet-

ing invitations and responses. Therefore, e-mail messages and meeting messages

(including invitations, cancellations, and responses) can all be accessed by selecting

option three from the main menu.

When you access your e-mail messages, E-Mail Reader first announces the message

according to the envelope options you select (see page 86). Then E-Mail Reader reads

the text in the body of the message. After you access your message you can replay the

message, listen to the next or previous message, replay the message envelope, save

the message, or delete the message. In addition, you can reply to the message or for-

ward a copy to another recipient.

When you select the reply option, you are prompted to record a message and your

reply is sent as an attachment in the form of a .wav file. If the e-mail has multiple

recipients, you have the option of replying to just the sender, or to all of the recipients.

When you forward an e-mail message, the e-mail is converted to a fax and forwarded

to the fax destination telephone number you specify.

NOTE: The body of Outlook meeting messages contain links that E-Mail Reader inter-

prets as text. These links are displayed if you are using a third-party mail application or

Outlook Express, but they are hidden in Outlook.

EXAMPLE: Sally User’s supervisor creates a Sales Team meeting invitation in Out-

look and sends it to Sally. Sally accepts the meeting and in the body of her acceptance

e-mail she writes, “I’m looking forward to attending.” When Sally’s supervisor access

Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to

the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written

response followed by the hidden link inserted by Outlook, “I’m looking forward to attend-

ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/

Accepted%3A%20Sales%20Team%20Meeting-5.EML.”

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To access your e-mail with E-Mail Reader:

NOTE: To repeat menu instructions, say “Help” or press

at any time.

1. Access your mailbox as described on page 32.

2. Say “E-Mail” or press

to listen to your e-mail messages. Then select one of

the following:

• Say “New” or press

to listen to new messages.

• Say “Saved” or press

to listen to saved messages.

NOTE: You may experience a delay if you have a large number of e-mail

messages in your in-box (for example, more than 500 messages).

3. After the e-mail envelope is played, E-Mail Reader reads the body text of the e-

mail message. While you are listening to a message, you can use the following

options:

• Say “Skip” or press

to skip to the end of the recording.

• Say “Back up” or press

to “rewind” a few seconds and replay the mes-

sage.

• Say “Pause” or press

to pause. Say “Continue” or press

to continue.

• Say “Forward” or press

to skip ahead.

• Say “Lower” or press

to lower the volume.

• Say “Envelope” or press

to play the message envelope.

• Say “Higher” or press

to raise the volume.

• Say “Delete Message” or press

• Say “Cancel” or press

to delete the message.

to return to the previous menu.

4. When E-Mail Reader has finished reading the e-mail you have the following

options:

• Say “Replay” or press

to replay the message from the beginning.

• Say “Reply” or press

to reply to the message. If the e-mail message had

more than one recipient, you have the following options:

–

Say “Everyone” or press

to reply to all recipients.

Say “Sender” or press

to reply to the sender.

to hear all recipients.

Say “Hear” or press

NOTE: See page 37 for recording and delivery options.

• Say “Forward” or press

to forward a copy of the message to a fax desti-

nation. Then say or enter the fax destination number. The system plays the

fax destination number. Select one of the following:

–

Say “Yes” or press

to verify the number. The system announces that

the fax is scheduled for delivery.

Say “No” or press to start over.

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NOTE: You cannot forward an e-mail message to a mailbox or group list.

When you forward an e-mail message, the e-mail is converted to a fax and for-

warded to the fax destination telephone number that you specify.

• Say “Previous” or press

to listen to the previous message.

• Say “Envelope” or press

to play the introductory message envelope (see

page 86 for programming instructions).

• Say “Next” or press

to listen to the next message.

• Say “Save” or press

to save the message.

• Say “Delete Message” or press

to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

5. Hang up.

USING MAIN MENU E-MAIL READER COUNT

After you set up your E-Mail Reader account, the system announces the number of

voice mail, e-mail, and fax messages you have each time you access your mailbox

before you can listen to your messages. The voice prompt that indicates the number of

e-mail and fax messages is the “Main Menu E-Mail Reader Count” option. (Voice

mail message prompts are not included in Main Menu E-Mail Reader Count and will

always be played when you access your mailbox.)

You can disable the Main Menu E-Mail Reader Count option in your mailbox.

Disabling the Main Menu E-Mail Reader Count option defers e-mail and fax prompts

until you select the E-Mail or Fax message option from the main menu. Disabling

Main Menu E-Mail Reader Count does not disable E-Mail Reader. It only defers the

voice prompts until the appropriate option is selected.

To disable or enable the Main Menu E-Mail Reader Count option:

1. Access your mailbox as described on page 32.

2. Say “Personal” or press

to select the Personal Options menu.

3. Say “More” or press

to select More Options.

4. Say “E-Mail Reader Count” or press

to select the E-Mail Reader Count tog-

gle option.

5. If E-Mail Reader Count is enabled, say “Disable” or press

to disable.

to enable.

If E-Mail Reader Count is disabled, say “Enable” or press

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ACCESSING FAX MESSAGES

NOTE: By default, the message lamp lights when you receive a new voice mail mes-

sage. Although the lamp can be programmed for other functions, it cannot be pro-

grammed to indicate that you have received a new fax message.

When you access a fax message using option six on the main menu, E-Mail Reader

announces the fax message according to the envelope options that you selected (see

page 86). E-Mail Reader does not have the capability to read the text in a fax. You

can, however, save, delete, and forward a fax (to the fax number that you specify)

using the associated options.

To access fax messages and the associated options:

1. Access your mailbox as described on page 32.

2. Say “Facsimile” or press

to access your fax messages. Then select one of the

following:

• Say “New” or press

• Say “Saved” or press

to listen to new messages.

to listen to saved messages.

3. After the fax envelope is played, you have the following options:

• Say “Forward” or press

to forward a copy of the message to another des-

tination. Then say or enter the fax destination number. The system plays the

fax destination number. Select one of the following:

–

Say “Yes” or press

to verify the number. The system announces that

the fax is scheduled for delivery.

–

Say “No” or press

to start over.

• Say “Previous” or press

to listen to the previous message.

• Say “Envelope” or press

to play the introductory message envelope (see

page 86 for programming instructions).

• Say “Next” or press

to listen to the next message.

• Say “Save” or press

to save the message.

• Say “Delete Message” or press

to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

4. Hang up.

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RECOVERING DELETED MESSAGES

Recovering deleted messages varies based on media type. If you delete a voice mail

message, you can retrieve it within a specific time frame (up to 24 hours, programmed

by your voice mail administrator). The specified time frame for retrieving deleted e-

mail and fax messages is determined by the Exchange administrator. Once you

recover a deleted message, it is then restored to your saved-message queue. Deleted

voice mail, e-mail, and fax messages that are not recovered within the specified time

frames are automatically erased.

NOTE: Contact your system administrator if you want to know how long you have to

recover deleted messages.

To recover deleted messages:

1. Access your mailbox as described on page 32.

2. Say “Options” or press

for Message Options.

3. Say “Recover” or press

to access undelete options.

4. Specify which media type you would like to recover. Your options are:

• Say “Voice Mail” or press

to recover a voice mail message.

• Say “E-Mail” or press

to recover an e-mail message.

• Say “Facsimile” or press

to recover a fax message.

5. EITHER, Say “Listen” or press

to listen to your deleted messages and choose

which ones to recover. After each message you can:

• Say “Replay” or press

• Say “Reply” or press

to replay the message.

to reply to the message.

• Say “Forward” or press

• Say “Previous’ or press

• Say “Envelope” or press

to forward the message.

to listen to the previous message.

to play the message envelope.

• Say “Next” or press

to listen to the next message.

• Say “Recover” or press

to recover the message.

OR, say “Recover” or press

to recover all deleted messages.

OR, Say “Purge” or press

to permanently delete all deleted messages.

6. Hang up.

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CHANGING MESSAGE ENVELOPES

When you receive a voice, fax, or e-mail message, a message “envelope” is played.

The envelope can include the time and date the message was left, the source of the

message, and additional information that is associated with the media type. Common

envelope options for voice mail, e-mail, and fax include:

•

Time and Date: The time and date the message was received.

Source: The source of the voice, e-mail, or fax message.

These envelope options vary by media type:

•

Length: The recorded time, in minutes, for voice messages.

Subject: The text in the subject field for e-mail messages.

Pages: The number of pages included in the fax attachment.

By default, all of the envelope options are enabled for each type of message. How-

ever, you can change your envelope options, as described below.

To change and save your message envelope:

1. Access your mailbox as described in Mailbox Access on page 32.

2. Say “Personal” or press

to select the Personal Options Menu.

3. Say “Envelope” or press

to select the Message Envelope Options Menu.

4. Select the media type you would like to change:

• Say “Voice Mail” or press.

• Say “E-Mail” or press

• Say “Facsimile” or press

5. You can then do any of the following:

• Say “Time, Date” or press

to enable or disable the time and date options.

• Say “Source” or press

to enable or disable the message source option.

• For voice mail, say “Length” or press

to enable or disable the message

length option.

For e-mail, say “Subject” or press

to enable or disable the subject option.

For faxes, say “Pages” or press

to enable or disable the pages option.

• Say “All Options” or press

to enable all options and return to the Per-

sonal Options Menu.

• Say “None” or press

sonal Options Menu.

to disable the entire envelope and return to the Per-

• Say “Accept” or press

to accept the changes.

• Say “Cancel” or press

to return to the Personal Options Menu.

6. Hang up.

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VOICE MAIL FLOWCHART (ADVANCED MAILBOX)

NOTE: In most menus, you can say “Cancel” or press

to return to the previous menu. Say

“Accept” or press

to accept the option.

MAILBOX ACCESS

EITHER, Press the Mes-

sage button to respond to a

message from voice mail.

ACCESSING MESSAGES

Note: Options vary by media

type.

•

PERSONAL OPTIONS

Record “Greeting”

OR, Call the voice mail

While the message is playing:

“Primary” Greeting

“Alternate” Greeting

“System” Greeting

extension number, say

“Back Up”

“Login” or press

, and

say or enter your mailbox

number.

“Pause”

(See Recording Options)

•

Enter your password

Move “Forward”

“Lower” (volume)

Play the “Envelope”

“Higher” (volume)

“Save” the Message

“Delete” the Message

“Skip” to the End

Record Directory “Name”

(press

(See Recording Options)

Record “Password”

SUBSCRIBER MAILBOX MENU

Change “Envelope” Settings

“Voice Mail”

“Time, Date”

“Source”

“Record”

“E-Mail”

“Length/Subj./Pages”

“All Options”

“Personal” Options

“Options” Message Options

“Facsimile”

After the message:

“None”

“Replay” Message

“Remote” Messaging

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

“Reply” to the Message

“Forward” a Copy

“Disable” ASR

Go to “Previous” Message

Play the “Envelope”

Go to “Next” Message

“Save” the Message

“Delete Message”

RECORDING OPTIONS

•

Dial the mailbox number,

reply to a message, or for-

ward a message.

Message “Order”

“E-Mail Rdr. Count”

“Transfer” Method

“Record” your message.

Pause

“Continue”

MESSAGE ORDER

“New” Messages

“Saved” Messages

TRANSFER METHOD

REMOTE MESSAGING

Note: Applies to voice mail only.

Erase

Program Cascade “Level”

•

After recording:

“Replay”

Enter cascade level number, then:

“Change”

“Personal” #

“Append”

“Unannounced”

“Screened”

“Erase,” re-record

“Copy”

“Pager” #

“Announce” Only

Enter “Time” of Day

Set “Days” of Week

“Weekdays”

Delivery “Options”

MESSAGE OPTIONS

DELIVERY OPTIONS

Note: Options vary by media

type.

“Private”

“Certified”

“Priority”

“Send”

All “Days”

Cancel “Unheard” Messages

“Recover”DeletedMessages

Individual “Day” 1-7

Select Message “Category”

“Voice Mail”

“E-Mail”

“All Messages”

“Priority” Messages

Send and Exit

Hang Up

“Facsimile”

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Learning More

SECTION CONTENTS

PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . 90

Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . 91

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

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INTRODUCTION

If you want to know more about your endpoint and voice mail system, this is the sec-

tion for you. With additional information and FAQs, you should be able to find

answers to most of your questions.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so,

your trainer or system administrator can tell you how your system differs and how to

use the features.

WHAT THE ADMINISTRATORS CAN DO FOR YOU

The administrators are the people to whom you should turn if you have any problems

with your endpoint and/or voice mail. They have access to advanced programming

features and can reset certain settings associated with your endpoint.

The types of administrators that can help you with your endpoint/voice mail are as

follows:

•

System Administrator: Performs certain telephone system functions, including:

— Setting the date and time

— Programming System Speed-Dial numbers

— Making database changes, such as programming usernames, toll restriction,

DND messages, and extension numbers

•

Voice Mail Administrator: Performs tasks associated with the voice mail sys-

tem, including:

— Recording a broadcast message that is sent to all mailboxes at once

— Performing mailbox maintenance (such as changing your password)

— Customizing voice mail prompts

NOTE: For problems that are network-related, contact your network administrator.

If you are a system administrator or if you need additional information not available

in this guide, refer to your system’s administrator guide. If you are a network adminis-

trator, refer to the latest version of the IP Devices Installation Manual (part number

835.2195).

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FREQUENTLY ASKED QUESTIONS (FAQS)

This section includes some of the most frequently asked questions. If you have prob-

lems with your endpoint or mailbox, refer to this section before you contact your sys-

tem, voice mail, or network administrator or your local Inter-Tel provider.

Q1.

A1.

How can I retrieve messages if I don’t know the password for my voice mail?

Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing

is all you need to do. If these

options don’t work, contact your system administrator, who can change or erase the

password for you. You can then retrieve your messages and reset the password, if

desired (see page 47).

Q2.

A2.

How do I program System Speed-Dial numbers?

Only your system administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page 53).

Q3.

A3.

How can I set the number of rings that are allowed before the call is sent to voice

mail?

Only your system administrator can change the number of rings.

Q4.

A4.

How do I change the time and date on my endpoint?

Only your system administrator can change the time and date. Please contact your

system administrator if you notice that the date and time are incorrect.

Q5.

A5.

Why can’t I retrieve deleted messages?

Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 85). If you attempted to undelete a voice mail within this time frame but you

were still unsuccessful, your voice mail system may not have sufficient space pro-

grammed to store deleted messages.

Q6.

A6.

How can I change the name displayed on my endpoint?

Only your system administrator can change the usernames assigned to extensions.

Q7.

A7.

How do I scroll through options on the display screen?

Press the

(low) end of the volume button to scroll down or the

(high) end of

the volume button to scroll up. Or, you can use the PREVIOUS or NEXT menu but-

tons.

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Q8.

A8.

Why can’t I program a Station Speed-Dial number to the button I want?

Your system administrator has programmed that button as a non-programmable but-

ton. Because you cannot override system programming from your endpoint, you must

choose another button.

Q9.

A9.

Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I

OUTGOING

press

or use the Outgoing Call feature code (

by default) to call an out-

side number?

OUTGOING

Rather than pressing

to access an outside line, you must dial a

Select Line Group number before you can use the star codes. For example, if your

system is using the default Select Line Group numbers, dial 92001 to access that line.

Once you have dial tone, you can dial the star code and the number.

Q10.

A10.

Why can’t I use ASR to enter my e-mail password?

To prevent others from overhearing your password, you must enter it using the dial-

pad buttons on your endpoint. See page 79 for additional information about entering

your e-mail password if E-Mail Reader is enabled for your mailbox.

Q11.

A11.

If my e-mail password expires for my e-mail client and I have to change it, do I also

have to update it for my mailbox?

Yes. Whenever you change your e-mail password, you will be prompted to update it

for E-Mail Reader. See page 79 for additional information about entering your e-mail

password.

Q12.

A12.

Why don’t I have e-mail and fax messages in my mailbox?

If your mailbox is the standard voice mailbox (see page 9), you will not receive e-

mail and fax messages in your mailbox. To receive these types of messages, E-Mail

Reader must be enabled for your mailbox. Check with your voice mail administrator

to see if E-Mail Reader is enabled for your mailbox.

Q13.

A13.

Why do I get the wrong response when I try to complete a task by saying a command?

Several things affect the system’s response to voice commands. One reason the sys-

tem may not be responding to voice commands is that Automatic Speech Recognition

(ASR) may not be enabled on your system. If your system’s voice prompts do not

include the option to “say” a command, then ASR is not enabled. See page 11 for

additional guidelines for using ASR.

Q14.

A14.

Sometimes I experience audio problems on my endpoint such as echo, distorted

sound, or choppiness. To whom do I report this?

The system has an audio diagnostics feature that users can access to diagnose audio

problems. Contact your system administrator if you are having audio problems. If the

Audio Diagnostics feature is enabled on your system, your administrator can provide

you with instructions about how to use the audio diagnostics feature.

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Q15.

A15.

Why can’t I use the Agent Help or Record-A-Call features?

If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to

use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-

mine if your endpoint is configured to use P2P audio, consult your system administra-

tor.

Q16.

A16.

Why can’t I use one of the features described in this guide?

There are a few reasons why you might not be able to access the feature. Some possi-

ble reasons include:

•

Your system software version may not support the feature. Check with your sys-

tem administrator to see which software version your telephone system currently

uses and if there are any features restrictions for your system.

•

Your system administrator may not have enabled the feature for your endpoint.

Your system administrator may have programmed your endpoint to block the fea-

ture.

Q17.

A17.

If I need further assistance, how do I get technical support?

First, contact the appropriate administrator (system, voice mail, or network) if you

have a question that is not covered in this user guide. If you need further assistance,

contact your local authorized Inter-Tel provider. Providers can be located using the

Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are

handled at the local level.

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DEFAULT FEATURE CODES

Use the blank spaces below to enter custom feature codes, if necessary.

OUTSIDE LINE ACCESS CODES

ACCESS CODE NAME

Select Line Group 1-208

Automatic Route Selection

Emergency Call

ACCESS CODE

92001-92208*

92000*

NEW CODE

911 (999 in Europe)

Outgoing Call

*These defaults may differ depending on the software version.

EXTENSION NUMBERS

EXTENSION NAME

EXTENSION NUMBER

NEW NUMBER

Endpoint Extensions

1000-1999

2000-2299

Hunt Groups

Attendant

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GENERAL FEATURE CODES

FEATURE NAME

Account Code – Following Calls

Account Code – Optional

ACD Agent Log In

FEATURE CODE

391

390

326

327

328

329

375

376

351

361

360

350

313

355

357

356

358

333

301

NEW CODE

ACD Agent Log Out

ACD Agent Log In/Out

ACD Agent Wrap-Up Terminate

Agent Help Request

Agent Help Reject

Answer (Ringing Call)

Automatic Intercom Access On/Off

Automatic Line Access On/Off

Automatic Line Answer

Background Music On/Off

Call Forward All Calls

Call Forward If Busy

Call Forward If No Answer

Call Forward No Answer/Busy

Call Logging

Change Language

Conference

Default Station

394

307

300

370

371

372

373

395

312

319

315

316

317

336

335

330

322

323

324

303

365

Directory (IDS or Basic)

Display Time And Date

Do-Not-Disturb

Do-Not-Disturb Cancel

Do-Not-Disturb On/Off

Do-Not-Disturb Override

Feature Button Default

Group Listen

Handsfree On/Off

Headset On

Headset Off

Headset On/Off

Hold – Individual

Hold – System

Hookflash (Recall in Europe)

Hunt Group Remove

Hunt Group Replace

Hunt Group Remove/Replace

LCD Contrast Control

Message

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FEATURE NAME

Message – Cancel Message Left

Message – Cancel Message On Endpt

Message – Silent Message

Microphone Mute On/Off

Page

FEATURE CODE

366

368

367

314

NEW CODE

Page Receive On/Off

Program Buttons

325

397

392

Program Station Password

Queue (Callback) Request

Record-A-Call

385

380

331

305

306

359

Redial

Redirect Call

Reminder Message

Reminder Message Cancel

Remote Programming

Reverse Transfer (Call Pick-Up)

Review Buttons

396

377

398

304

382

383

352

353

354

381

399

346

345

Ring Intercom Always On/Off

Ring Tone Selection

Routing Off

Station Speed Dial

Station Speed-Dial Programming

System Forward Enable

System Forward Disable

System Forward On/Off

System Speed Dial

Switch Keymap

Transfer To Hold

Transfer To Ring

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NOTES

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making conference 23

Index

making emer gency 21

picking up (reverse transferring) 25

placing a non-handsfree 18

placing on hold 22

receiving 19, 21

Abbreviations

receiving non-handsfree 19

returning to a held caller 22

waiting for called endpoint 19

About Voice Mail 10, 12

About Your Endpoint

Accessing

Camp On 19

Canceling

call forwarding 26

e-mail messages 81

fax messages 84

Account Codes 61

ACD 71

ACD Hunt Groups 71

callback requests 19

messages 31

queue requests 20

reminder messages 42

Cascade Levels 51

Changing

call screening transfer method 49

Adding Parties to a Conference 23

Adjusting Your Endpoint’s Viewing Angle 14

Administrators 90

Advanced Mailbox

using 78

voice mail flowchart 87

Agent Help 70

directory name 17

e-mail password 80

Agent IDs 71

Alternate Greeting 16

fax destination number 50

keymaps 45

Assigning Secondary Extension Buttons 59, 60

Automatic Call Answer 45

Automatic Call Distribution (ACD) 71

Automatic Speech Recognition (ASR) 10

Automatic System Forwarding 27

language 46

message envelope 48

message search order 50

personal greeting 17

remote access password 68, 69

transfer method 49

voice mail message envelope 48

voice mail password 47

voice mail, e-mail, and fax message envelope 86

volume levels 44

Background Music 45

Basic Search 65

Buttons

dialpad

DSS/BLF 59

feature 3, 58

Clearing Reminder Messages 42

Conference Calls 23

Connecting a Headset 29

lamps

LCD menu

message 31

mute 23

Date, Time, Name, and Extension Number 28

Default Feature Codes 87

Defaults

secondary 59

special

do-not-disturb message chart 40

endpoint 46

feature buttons 58

feature codes 94

Call Logging 66

Call Pickup (Reverse Transfer) 25

Call Waiting 22

Callbacks 19

mailbox password 15

Deleting Station Speed-Dial Numbers 54

Delivery Options 38

Calls

Dial Tones 12, 44

making 20

Dialed Calls, call log 66

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Dialing Options 18, 20

Dialing Speed-Dial Numbers 55

backgrou nd music 45

cascade leve ls 52

Dialpad Buttons

do-not-disturb 40

Direct Station Selection/Busy Lamp Field (DSS/BLF) 59

Directories

group listen featur e 30

handsfree 20, 21

handsfree answering feature 19

hunt group calls 71

paging 57

record-a-call 56

Basic Search 65

Basic Search dialpad button descriptions 65

IDS dialpad button character descriptions 64

Intelligent Directory Search 63

outside 21

Telephone 63

using 66

system forwarding 27

enabling and disabling 83

Ending a Conference Call 23

Endpoint Configuration

changing language selection 46

changing volume levels 44

enabling automatic call answer 45

enabling background music 45

returning to default operation 46

selecting a ring tone 44

Voice Mail 66

voice mail dialpad button descript ions 66

Disabling

account codes 61

automatic call answer 45

background music 45

cascade levels 52

do-not-disturb 40

Endpoint Connectors

group listen feature 30

handsfree 20, 21

Entering Account Codes 61

Enterprise Messaging 10

handsfree answering feature 19

hunt group calls 71

Erasing Station Speed-Dial Numbers 54

Exiting a Conference 23

message envelope options 48

paging 57

record-a-call 56

Fax Destination Number 50

Fax Messages 84

system forwarding 27

time/date option 48

Disconnecting a Headset 29

Displaying

Feature Button Functions

Feature Buttons

Feature Codes 94

Features

date and time 28

feature buttons 58

information 28

agent help 70

Automatic Speech Recognition (ASR) 11

do-not-disturb 40

E-Mail Reader 79

group listen 30

handsfree 18, 20, 21

hold 22

last number dialed/saved 28

mute 30

outside party’s name 28

Displaying Information

secondary extension buttons 60

speed-dial button assignments 5 5

Displays, LCD

Distributing Calls 71

Do-Not-Disturb 40

Dropping Out of a Conference 23

record-a-call 56

ring intercom always 18

Flowchart

advanced mailbox 87

standard voice mailbox 105

Forced Account Codes 61

Forwarding Calls 26

E-Mail Messages 81

E-Mail Reader 10, 79

Emergency Calls 21

Enabling

account codes 61

automatic call answer 45

Frequently Asked Questions (FAQs) 91

Full Mailbox 32

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Menu Buttons

Message

button 31

Generating a Hookflash 58

Greetings 16

indicator lamp

Group Listen 30

Group Listen Using the Speaker 30

search or der 50

Message Count and Type 32

Messages

listening 34

listening to messages 34

receiving 34

Handsfree Mode 20, 21

Hold 23

recording and sending voice mail messages 37

recovering deleted 85

using do-not-disturb 40

Messaging, Rem ote 32, 51

Microphone 23, 30

Missed Calls, call log 66

Multilingual Capability 46

Mute Button 23, 30

Mute Feature 30

Hookflash 58

Hunt Group Calls Enabled/Disabled 71

Hunt Groups 71

Incoming Calls, call log 66

Individual Hold 22

Initializing Your Mailbox 15

Intelligent Directory Search 63

Intercom Calls 18

Inter-Tel Protocol (ITP) Mode

Non-Handsfree Calls 19, 45

Numeric Mode 65

Keymaps 45

Off-Hook 12

On-Hook 12

Optional Account Codes 61

Outside

Lamps

Language 46

calls 20

Last Number Dialed/Saved 28

LCD (Liquid Crystal Display)

LCD Contrast 14

directory 21

party’s name 28

Leaving Messages 31

Paging 57

Liquid Crystal Display (LCD) Menu buttons

Listening to Messages 34

Logging In and Out of ACD Hunt Groups 72

Passwords

programming remote access 68

Peer-to-Peer (P2P) 93

Performing a Hookflash During a Call 58

Picking Up a Call 25

Placing

Mailbox Almost Full/Full 32

Main Menu E-Mail Reader Count 83

Making

calls on hold 22

calls 18

conference calls 23

intercom calls 18

pages 57

Making and Receiving Calls 18

Making Emergency Calls 21

Manual Call Forwarding 26

Members, Hunt Group 71

non-handsfree call 18

outside calls 20

Primary Greeting 16

Primary Language 46

Menu Button

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Programming

cascade levels 51

Screening Calls 61

Search Order 50

date and time notification 52

Direct Station Selection buttons 59

fax destination 50

Secondary Extension Button Assignments 59

Secondary Language 46

Selecting a Ring Tone 44

Selecting Message Order 31

Sending Calls to V oice Mail 21

Sending Messages 37

feature buttons 58

remote feature access 68

remote messaging 51

Session Initiation Protocol (SIP) Mode

Setting

ring intercom always 18

secondary extension buttons 59

station speed-dial numbers 53

account codes 61

personal options 86

preferences 44

remote messaging 51

your e-mail password 79

Queue the Line 19

SMDR (Station M essage Detail Recording) 61

Speaker 30

Speed Dialing 53

Receiving

Standard Account Codes 61

Standard Voice Mailbox Flowchart 105

Station Message 19

intercom calls 18, 19

outside calls 21

Record-A-Call 56

Recording

and sending voice mail messages 37

Station Speed Dial 53

Switching Keymaps 45

System Administrator 90

System Hold 22

voice mail directory name 17

Recovering Deleted Messages 36, 85

Redialing a Number 28

Redirect Calls 27

Remote Access Password 68

Remote Feature Access 69

Remote Messaging 32, 51

Requesting

System Speed Dial 55

Telephone Directory 63

Timers 73

Transferring Back to the Primary Extension 60

Transferring Calls 24

a callback 19

a reminder message 42

Responding to a Waiting Call 22

Responding to Agent Help 70

Retrieving Messages 31

Returning

User-Programmable Feature Buttons 58

Using

endpoint to default 46

feature buttons to default 58

to a held call 22

account codes 61

advanced mailbox 78

defaults 15, 40

your endpoint to default 46

Reverse Transfer (Call Pickup) 25

Ring Intercom Always 18

Ring Types 44

do-not-disturb mode 40

headset 29

message button 31

mute feature 30

record-a-call 56

secondary extension buttons 59, 60

speaker and microphone 30

voice mail messages 34

Saving the Last Number Dialed 28

Saving Volume Levels 44

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Volume Levels 44

Viewing Speed-Dial Numbers 55

Voice Mail

Waiting Calls 22

administrator

messages 19

Voice Mail Flowchart

advanced mailbox 87

What the Administrators Can Do for You 90

Working in Hunt Groups 71

Wrap-Up Timer 73

standard mailbox 105

Voice Mail Messages 34

recording and sending 37

recovering deleted 36

Zones, Page 57

Inter-Tel Model 8662 User Guide (ITP Mode)

103

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104

VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX)

NOTE: At any menu level, you can say “Cancel” or press

to cancel or return to the previous

menu or say “Accept” or press

to accept.

MAILBOX ACCESS

LISTENING TO MESSAGES

•

EITHER, Press the Mes-

sage button to respond to a

message from voice mail.

OR, Call the voice mail

extension number, say

While the message is playing:

PERSONAL OPTIONS

Record “Greeting”

“Back Up”

“Pause”

“Primary” Greeting

“Alternate” Greeting

“System” Greeting

“Login” or press

, and

Move “Forward”

“Lower” (volume)

Play the “Envelope”

“Higher” (volume

“Save” the Message

“Delete” the Message

“Skip” to the End

say or enter your mailbox

number.

Enter your password

(See Recording Options)

(press

Record Directory “Name”

(See Recording Options)

SUBSCRIBER MAILBOX MENU

Record “Password”

“New” Message

“Record”

Change “Envelope” Settings

“Time, Date”

Message “Source”

Message “Length”

“All Options”

“Saved” Messages

“Personal” Options

“Message” Options

“Disable” ASR

After the message:

“Replay” Message

“Reply” to the Message

“VoiceMail”Message

“Call Back”

“None”

“Remote” Messaging

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

RECORDING OPTIONS

“Forward” a Copy

•

Dial the mailbox number,

reply to a message, or for-

ward a message.

(See Recording Options)

Go to “Previous” Message

“Record” your message.

Play the “Envelope”

Go to “Next” Message

“Save” the Message

“Delete Message”

Pause

Message “Order”

“Transfer” Method

“Continue”

Erase

•

After recording:

“Replay”

MESSAGE ORDER

“New” Messages

“Saved” Messages

REMOTE MESSAGING

Program Cascade “Level”

“Append”

Enter cascade level number, then:

“Erase,” re-record

“Copy” (EM Only)

Delivery “Options”

“Change”

“Personal” #

TRANSFER METHOD

“Unannounced”

“Screened”

“Pager” #

Enter “Time” of Day

Set “Days” of Week

“Weekdays”

DELIVERY OPTIONS

“Private”

“Announce” Only

MESSAGE OPTIONS

“Certified”

Cancel “Unheard” Messages

“Recover”Deleted Messages

All “Days”

“Priority”

Individual “Day” 1-7

“Send”

“Listen”

Select Message “Category”

Copy (non-EM systems)

Send and Exit

“Recover” All

“Purge” All

“All Messages”

Hang Up

“Priority” Messages

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Part No. 550.8117

Issue 11, March 2006

A661/9228A

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