LaCie Computer Drive Hard Disk Design By Neil Poulton User Manual

LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Table of Contents  
page 1  
Table of Contents  
1.Introduction.............................................................................................................. 5  
1.1. Minimum System Requirements ..................................................................................................... 6  
1.2. Box Content ................................................................................................................................ 7  
1.3. Views of the Drive ........................................................................................................................ 8  
1.3.1. Rear View.......................................................................................................................... 8  
2.Getting Connected.................................................................................................... 9  
2.1. Turning the Drive On ................................................................................................................. 10  
2.2. Connecting the Interface cable.................................................................................................... 11  
2.3. Launching LaCie Setup Assistant.................................................................................................. 12  
2.4. Disconnecting Your LaCie hard disk............................................................................................. 13  
3.Optional Formatting & Partitioning......................................................................... 14  
3.1. Windows Users .......................................................................................................................... 15  
3.2. Mac Users................................................................................................................................. 17  
4.Interface & Data Transfer Information.................................................................... 18  
4.1. USB 2.0 Connection .................................................................................................................. 18  
4.2. FireWire Connections................................................................................................................. 18  
4.3. eSATA Cables and Connectors.................................................................................................... 19  
4.4. Data Transfers ........................................................................................................................... 20  
4.5. Installing New Firmware ............................................................................................................. 20  
5.Troubleshooting ..................................................................................................... 21  
5.1. Manual Updates........................................................................................................................ 21  
5.2. Troubleshooting the Host Connection.......................................................................................... 22  
6.Contacting Customer Support................................................................................. 23  
6.1. LaCie Technical Support Contacts ............................................................................................... 24  
7.Warranty Information............................................................................................. 25  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Foreword  
page 3  
This symbol on the product  
or on its packaging indicates  
that this product must not be  
limits and also to prevent interference to  
the nearby radio and television reception.  
It is essential that only the supplied power  
cord be used.  
General use  
Precautions  
disposed of with your other  
Do not expose the LaCie hard disk  
to temperatures outside the range  
of 5° C to 35° C (41° F to 95° F);  
or to operational humidity beyond  
5-80%, non-condensing, or non-  
operating humidity beyond 10-90%,  
non-condensing. Doing so may  
damage the LaCie hard disk or dis-  
figure its casing. Avoid placing your  
LaCie hard disk near a source of  
heat or exposing it to sunlight (even  
through a window). Inversely, plac-  
ing your LaCie hard disk in an en-  
vironment that is too cold or humid  
may damage the unit. Because of  
heat issues, LaCie recommends that  
users do not stack drives.  
household waste. Instead, it  
is your responsibility to dispose of your waste  
equipment by handing it over to a designed  
collection point for the recycling of waste  
electrical and electronic equipment. The  
separate collection and recycling of your  
waste equipment at the time of disposal will  
help to conserve natural resources and en-  
sure that it is recycled in a manner that pro-  
tects human health and the environment. For  
more information about where you can drop  
off your waste equipment for recycling,  
please contact your local city office, your  
household waste disposal service, or the  
shop where you purchased the product.  
Always unplug the LaCie hard disk  
from the electrical outlet if there  
is a risk of lightning or if it will be  
unused for an extended period of  
time. Otherwise, there is an in-  
creased risk of electrical shock,  
short-circuiting or fire.  
Health & Safety  
Requirements  
Only qualified persons are autho-  
rized to carry out maintenance on  
this device.  
Use only the power supply shipped  
with the device.  
Do not use the LaCie hard disk near  
other electrical appliances such as  
televisions or radios. Doing so may  
cause interference which will ad-  
versely affect the operation of the  
other products.  
Read this user manual carefully and  
follow the correct procedure when  
setting up the device.  
Do not open your LaCie hard disk  
or attempt to disassemble or modify  
it. Never insert any metallic object  
into the drive to avoid any risk of  
electrical shock, fire, short-circuit-  
ing or dangerous emissions. Your  
LaCie hard disk contains no user-  
serviceable parts. If it appears to be  
malfunctioning, have it inspected  
by a qualified LaCie Technical Sup-  
port representative.  
Do not place the LaCie hard disk  
near sources of magnetic interfer-  
ence, such as computer displays,  
televisions or speakers. Magnetic  
interference can affect the opera-  
tion and stability of your LaCie hard  
disk.  
Do not place heavy objects on top  
of the LaCie hard disk or use exces-  
sive force on it.  
Never expose your device to rain,  
or use it near water, or in damp or  
wet conditions. Never place objects  
containing liquids on the LaCie  
hard disk, as they may spill into its  
openings. Doing so increases the  
risk of electrical shock, short-circuit-  
ing, fire or personal injury.  
Never use excessive force on your  
LaCie hard disk. If you detect a  
problem, see the Troubleshooting  
section in this manual.  
CAUTION: A shielded-type power cord  
is required in order to meet FCC emission  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Foreword  
page 4  
IMPORTANT INFO: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no  
circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recom-  
mends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal  
hard disk, another external hard disk or some other form of removable storage media. LaCie offers a complete line of CD and DVD drives.  
If you would like more information on backup, please refer to our website.  
IMPORTANT INFO: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available storage ca-  
pacity varies depending on operating environment (typically 5-10% less).  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Introduction  
page 5  
1. Introduction  
Building on over a decade of design excellence, LaCie has cre-  
ated a new line of drives that are timeless and crafted to blend  
functionality with high-technology. These latest drives are perfor-  
mance-based solutions that will power you through your specific  
applications.  
Features  
USB 2.0, FireWire 400, FireWire 800, and eSATA  
Throughput of up to 3 Gbits/s via eSATA  
Daisy-chain LaCie disc burners, other LaCie hard  
Ideal for speed intensive applications, the LaCie Hard Disk han-  
dles the curves of your demanding data needs. Secure and stable,  
the LaCie Hard Disk is an ideal way to add space to your com-  
puter.  
disks or digital video cameras directly to the drive  
Connects to all FireWire, eSATA and USB standard  
interfaces  
Back up your computer’s internal hard drive  
This quadruple interface hard disk combines portability with com-  
patibility, convenience and a generous storage capacity to help  
you manage your data. Your LaCie external hard disk is cross-  
platform, which enables you to use it with Windows and Mac OS;  
it can be connected via FireWire 400, FireWire 800, Hi-Speed  
USB 2.0 or eSATA interfaces; and you can customize the format  
and partitions of your LaCie drive to match your exact needs.  
Store and exchange data between several computers  
Quick Links  
Click a topic:  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Introduction  
page 6  
1.1. Minimum System Requirements  
Your system must meet certain requirements in order for your La-  
Cie product to function properly. For a list of these requirements,  
please refer to the product packaging or consult the datasheet  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Introduction  
page 7  
1.2. Box Content  
Your LaCie hard disk package contains the drive itself and an ac-  
cessories box containing the items listed below.  
1. LaCie hard disk, Design by Neil Poulton  
2. External power supply  
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3. USB 2.0 cable  
4. FireWire 800 (9-to-9 pin) cable  
5. FireWire 400 to 800 (6-pin to 9-pin) adapter cable  
6. eSATA cable  
7. Quick Install Guide  
LaCie Utilities and user manual are located on the drive and will  
appear once the LaCie Setup Assistance has been installed. For  
details, refer to section 2.3. Launching LaCie Setup Assistant.  
IMPORTANT INFO: Please save your packaging. In the event  
that the drive should need to be repaired or serviced, it must be  
returned in its original packaging.  
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hard disk  
DESIGN BY NEIL POULTON  
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Quick Install Guide  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Introduction  
page 8  
1.3. Views of the Drive  
1.3.1. Rear View  
1. OFF/ON power switch  
2. Power supply connection  
3. eSATA port  
4. FireWire 800 ports  
5. USB 2.0 port  
CAUTION: To avoid overheating, the LaCie hard disk should  
be installed in a well-ventilated area and in such a way as to  
maintain sufficient airflow across the controller chips. Also ensure  
that the Ventilation Fan is not obstructed. Please use the included  
plastic stands and rubber feet which elevate the hard disk and al-  
low for better heat dissipation.  
Fig. 01  
Environmental Requirements:  
Temperature: 5 – 35° C (41 – 95° F)  
Operation Humidity: 5 – 80%, non-condensing  
Storage Humidity: 10 – 90%, non-condensing  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Getting Connected  
page 9  
2. Getting Connected  
IMPORTANT INFO: Please follow the setup steps in the order  
they are given to ensure that the LaCie hard disk volume mounts  
correctly on your computer.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Getting Connected  
page 10  
2.1. Turning the Drive On  
IMPORTANT INFO: Please connect the power supply before  
connecting the interface cable to ensure that the volume mounts  
correctly on your computer.  
1. Connect the power supply to a wall outlet and to the hard  
drive (Fig. 02).  
2. Turn on the drive by moving the power switch on the back of  
the drive to the ON position (Fig. 03).  
3. Move on to the next step, section 2.2. Connecting the Inter-  
CAUTION: Only use the AC adapter supplied with your specific  
LaCieharddisk.DonotuseapowersupplyfromanotherLaCiedrive  
or another manufacturer. Using any other power cable or power  
supply may cause damage to the device and void your warranty.  
Always remove the AC adapter before transporting your LaCie  
hard disk. Failure to remove the adapter may result in damage to  
your drive and will void your warranty.  
Fig. 02  
TECHNICAL NOTE: You may use your LaCie hard disk when in  
a foreign country thanks to its 100-240 Volt power supply. To be  
able to use this feature, you may need to purchase an appropriate  
adapter or cord. LaCie accepts no responsibility for any damage  
to the drive resulting from the use of an inappropriate adapter.  
Using an adapter other than one authorized by LaCie will void  
your warranty.  
Fig. 03  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Getting Connected  
page 11  
2.2. Connecting the Interface cable  
TECHNICAL NOTE: If two interfaces are connected at the same  
time, the first one connected remains active and the second will  
not work.  
1. Attach one end of any of the interface cables to an available  
interface port on your computer (Fig. 04).  
2. Connect the other end of the cable to the corresponding  
interface port on the back of the hard disk.  
3. After a few seconds, the hard disk will mount on your com-  
puter and appear in My Computer/Computer (Windows us-  
ers) or on your desktop (Mac users).  
4. Proceed to section 2.3. Launching LaCie Setup Assistant.  
eSATA  
USB 2.0  
FireWire 400  
FireWire 800  
Fig. 04  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Getting Connected  
page 12  
2.3. Launching LaCie Setup Assistant  
Before using your drive, LaCie Setup Assistant software must be  
launched to format your drive.  
The Setup Assistant should only be run once, and will:  
Optimize your drive according to your needs  
Copy the manual and utilities from your drive onto your  
computer  
IMPORTANT INFO: LaCie recommends that you copy the user  
manual and utilities onto your computer’s internal hard drive or  
other medium when setup is complete.  
To launch LaCie Setup Assistant:  
Windows users: double click on the LaCie drive icon in “My  
Computer” and then double click the LaCie Setup Assistant icon.  
Mac users: double click on the “LaCie Setup Assistant” icon ap-  
pear on your desktop and then double click the LaCie Setup As-  
sistant icon.  
The LaCie Setup Assistant will guide you through the process of  
optimizing your LaCie hard disk for your needs.  
IMPORTANT INFO: If you do not launch LaCie Setup Assistant  
or if you quit LaCie Setup Assistant after formatting has begun,  
your drive will not be ready to use and will require manual format-  
ting. The user manual and utilities will not be available on your  
drive and will have to be downloaded from the LaCie website:  
www.lacie.com. LaCie Setup Assistant should be run just once  
and is not available for download from the LaCie website.  
TECHNICAL NOTE: The LaCie Setup Assistant does not prevent  
you from using your computer’s native disk utility program to for-  
mat or partition your LaCie drive. Simply follow the Setup Assistant  
through completion, then use your computer’s native disk utility  
(Disk Management for Windows or Disk Utility for Mac) to refor-  
mat your drive. See section 3. Optional Formatting & Partitioning  
for more information.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Getting Connected  
page 13  
2.4. Disconnecting Your LaCie hard  
disk  
External USB, FireWire, and eSATA devices feature “plug & play”  
connectivity, which means that your drive can be connected and  
disconnected while the computer is running. To prevent failures,  
however, it is important to follow these steps when disconnecting  
your LaCie hard drive.  
Mac Users  
Windows Users  
1. Drag the Hard disk drive icon to the trash. (The icon  
pictured below is a generic USB device icon. Your drive  
may be represented by an icon that looks like the drive  
itself.)  
1. From the System Tray (located in the lower right-hand  
side of your screen), click the Eject icon (a small green  
arrow over a hardware image).  
2. A message will appear, listing the devices the Eject icon  
controls (it should say, “Safely remove...”). Click on the  
LaCie hard drive in this prompt.  
2. When the icon disappears from the desktop, the drive  
can be disconnected.  
3. This message will appear: “Safe to Remove Hardware”  
(or similar). It is now safe to disconnect the device.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Formatting & Partitioning  
page 14  
3. Optional Formatting & Partitioning  
The first time you use your LaCie hard disk, the LaCie Setup As-  
File System Formats  
sistant formats your drive according to your needs. If your needs  
change, you can reformat your LaCie hard disk to optimize it for  
use with Windows or Mac, or for cross-platform use. For example,  
if you used LaCie Setup Assistant to format your drive to work with  
your Mac, but now you want to share your hard disk with Windows  
users, you can reformat it to FAT 32 (MS-DOS) for this purpose.  
To reformat your drive, follow the instructions in this section.  
There are three different file system format categories: NTFS, FAT  
32 (MS-DOS), and Mac OS Extended (HFS+). See the table, be-  
low, for more information.  
Use NTFS if...  
...you will be using the drive only with Windows 7, Win-  
dows XP or Windows Vista (performance will generally be  
greater when compared to FAT 32). This file system is  
compatible in read only mode with Mac OS 10.3 and  
higher.  
IMPORTANT INFO: Please copy the User Manual and utili-  
ties to your computer before reformatting. Reformatting will erase  
everything from the hard disk. If you have other data that you  
want to protect or continue to use, copy this information to your  
computer before reformatting.  
Use HFS+ if...  
What is Formatting?  
...you will be using the drive on Macs only; performance  
will generally be greater when compared to FAT 32. This  
file system is NOT compatible with Windows OS.  
When a disk is formatted, the following things occur: the operat-  
ing system erases all of the bookkeeping information on the disk,  
tests the disk to make sure that all of the sectors are reliable,  
marks bad sectors (i.e., those that are scratched) and creates in-  
ternal address tables that it later uses to locate information.  
Use FAT 32 (MS-DOS) if...  
...you will be using your drive with both Windows and  
Mac 10.3 or sharing the drive between Windows 7 and  
Windows XP or Windows Vista. Maximum single file size  
is 4GB.  
What is Partitioning?  
You can also divide the hard disk into sections, called partitions.  
A partition is a section of the hard disk’s storage capacity that is  
created to contain files and data. For instance, you could create  
three partitions on your drive: one partition for your office docu-  
ments, one as a backup and one for your multimedia files. Or, if  
you will be sharing the drive with another person in your house-  
hold or office, you can create a partition for each person who  
uses the drive. Partitioning is optional.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Formatting & Partitioning  
page 15  
3.1. Windows Users  
The process of formatting a drive on a computer running Win-  
dows 7, Windows XP or Windows Vista consists of two steps: (1)  
installing a signature on the drive, and (2) formatting the drive.  
These steps will erase anything that is on the disk.  
CAUTION: Following these steps will erase everything from the  
your hard drive. If you have information that you want to protect  
or continue to use, back up this information before performing  
these steps.  
1. Connect the drive to the computer via the interface port.  
2. Right-click My Computer and select Manage.  
3. From the “Computer Management” window, select Disk  
Fig. 05  
Management (located below the Storage group). See Fig.  
05.  
4. If the “Initialize and Convert Disk Wizard” window appears,  
click Cancel.  
5. Windows will list the Hard Disks that are installed on the  
system. Locate the drive that is represented by the  
icon.  
Right-click the icon and select Initialize.  
6. In the box to the right that says Unallocated, right-click and  
select New Partition…  
7. On the first page of the “New Partition Wizard,” click Next.  
See Fig. 06.  
continued on next page...  
Fig. 06  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Formatting & Partitioning  
page 16  
8. Click Next.  
9. Click Next.  
10. Click Next.  
11. Click Next.  
12. On the Format Partition window, select Quick Format. Click  
Next (Fig. 07).  
Fig. 07  
13. Click Finish to begin the formatting process.  
14. Windows Disk Management will format and partition the disk  
according to your settings (Fig. 08), and your drive will ap-  
pear in My Computer, ready to use.  
Fig. 08  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Formatting & Partitioning  
page 17  
3.2. Mac Users  
CAUTION: Following these steps will erase everything from the  
your hard drive. If you have information that you want to protect  
or continue to use, back up this information before performing  
these steps.  
1. Connect the drive to the computer and turn on the drive.  
2. Select Utilities from the Go menu in the Finder menu bar.  
3. In the Utilities folder, double-click Disk Utility.  
4. The Disk Utility window will open. Select the volume labeled  
LaCie hard disk from the list of available hard disks on the  
left side of the window (Fig. 09).  
5. Select the Partition tab.  
6. From the Volume Scheme: menu, choose the number of  
partitions you want to divide the drive into (Mac OS X gives  
you the option of dividing the drive into at most 16 partitions).  
You can adjust the size of each partition using the slide bar  
between the partitions in the Volume Scheme: area.  
Fig. 09  
7. In the Volume Information section, enter a name for each  
volume (partition), choose the volume format.  
8. Once you have finalized the volume options, click Partition.  
Click Partition again when the alert message appears to  
continue.  
9. Mac Disk Utility will format and partition the disk according  
to your settings, and your drive will be ready to use.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Interface & Data Transfer Information  
page 18  
4. Interface & Data Transfer Information  
4.1. USB 2.0 Connection  
4.2. FireWire Connections  
USB is a serial input/output technology for connecting peripheral  
devices to a computer or to each other. Hi-Speed USB 2.0 is the  
latest implementation of this standard, and it provides the nec-  
essary bandwidth and data transfer rates to support high speed  
devices such as hard disks, CD/DVD drives and digital cameras.  
FireWire 400, also known as IEEE 1394, is a high-speed serial  
input/output technology for connecting peripheral devices to a  
computer or to each other, and FireWire 800 is the implementa-  
tion of the new IEEE 1394b standard.  
FireWire 800 offers increased bandwidth and extended cabling  
distance between devices. FireWire 800 is ideal for bandwidth-  
intensive applications, such as audio, video and graphics.  
USB cables  
Your LaCie drive is shipped with a Hi-Speed USB cable to ensure  
maximum data transfer performance when connected to a Hi-  
Speed USB 2.0 port (Fig. 10). The cable will also work when con-  
nected to a USB 1.1 port, but drive performance will be limited to  
USB 1.1 transfer rates.  
FireWire Cables  
Your LaCie hard disk is shipped with a FireWire 800 (9-9 pin)  
cable (Fig. 11) and a FireWire 400 to 800 (6-pin to 9-pin) adapt-  
er cable (Fig. 12), which will allow you to connect your drive to  
your computer’s FireWire 400 cable. Note that in this case, file  
transfers will be limited to FireWire 400 speeds.  
Fig. 10 – USB Cable Ends  
Fig. 11 – FireWire 800 Cable Ends  
Fig. 12 – FireWire 400 to 800 Cable Ends  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Interface & Data Transfer Information  
page 19  
4.3. eSATA Cables and Connectors  
Your LaCie Hard Disk uses the latest in SATA technology, allowing  
interface (or bus) transfer rates of up to 3 Gbits/s. SATA technol-  
ogy was originally developed to serve as an internal interface,  
delivering improved performance to internal connections. Soon  
after, eSATA, or external SATA was developed, allowing for the  
use of shielded cables outside the PC.  
Fig. 13 – eSATA Cable Ends  
eSATA technology was developed to be rugged and durable. eS-  
ATA connectors do not have the “L” shaped design of other SATA  
connectors. In addition, the guide features are vertically offset and  
reduced in size to prevent the use of unshielded internal cables in  
external applications.  
eSATA Cables  
Your LaCie drive is shipped with one eSATA cable (Fig. 13).  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Interface & Data Transfer Information  
page 20  
4.4. Data Transfers  
TECHNICAL NOTE: Controller - A controller is a component  
or an electronic card (referred to in this case as a “controller  
card”) that enables a computer to communicate with or manage  
certain peripherals. An external controller is an expansion card  
which fills one of the free slots (i.e. PCI or PCMCIA) inside your  
PC and which enables a peripheral (ex. CD-R/RW drive, scanner  
or printer) to be connected to the computer. If your computer is  
not equipped with a USB controller card, you can purchase an  
external controller through LaCie. Contact your LaCie reseller or  
LaCie Technical Support (section 6. Contacting Customer Sup-  
port) for more information.  
A data transfer is the flow of data that accomplishes a task, usu-  
ally related to moving data from storage to computer RAM or  
between storage devices. During data transfers, it’s best to wait  
before launching other applications on the same USB 2.0 port.  
Anomalies may arise with computers that have USB 2.0 control-  
lers that do not conform to OHCI (Open Host Controller Inter-  
face) standards. In any other configurations, we cannot ensure  
100% correct operation.  
If you experience hanging problems, proceed as follows:  
1. Make sure that the USB cable is connected tightly and se-  
curely on both ends of the cable, from the drive to the com-  
puter.  
2. Check that the power supply is properly connected.  
3. Disconnect your computer’s USB cable. Wait 30 seconds.  
Reconnect.  
4.5. Installing New Firmware  
LaCie may periodically offer firmware updates for the hard disk.  
Visit LaCie’s Web site, www.lacie.com, for the latest firmware up-  
date. For the procedure, please contact LaCie technical support.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Troubleshooting  
page 21  
5. Troubleshooting  
In the event that your LaCie hard disk is not working correctly,  
to find out where the problem is coming from. If your drive is still  
not working correctly, please have a look at the FAQs that are  
regularly published on our Web site – www.lacie.com. One of  
these FAQs may provide an answer to your specific question. You  
can also visit the drivers pages, where the most recent software  
updates will be available.  
If you need further assistance, please contact your LaCie reseller  
or LaCie Technical Support (see section 6. Contacting Customer  
Support for details).  
5.1. Manual Updates  
LaCie is constantly striving to give you the most up-to-date, com-  
prehensive user manuals available on the market.  
It is our goal to provide you with a friendly, easy-to use format that  
will help you quickly install and utilize the many functions of your  
new device. If your manual does not reflect the configurations of  
the product that you purchased, please check our Web site for the  
most current version available.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Troubleshooting  
page 22  
5.2. Troubleshooting the Host Connection  
Problem  
Question to Ask  
The LaCie hard disk is not recognized when the  
interface cable is plugged in.  
Verify the System LED status to confirm power.  
Verify HBA BIOS recognizes empty hard disk.  
Turn off PCI bus power save mode in the host BIOS.  
Verify the interface connection and try a different interface cable.  
Connect to a different interface port.  
Operating system does not recognize LaCie  
virtual drives.  
Verify HBA BIOS recognizes empty LaCie hard disk.  
Before reconfiguring the mode of operation, use the operating system’s Disk Man-  
ager to delete partitions on the volume.  
Ensure the HBA driver is current.  
Troubleshoot driver:  
Verify driver active status. For Windows, the Device Manager should show the  
SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI  
Connection ID for the virtual disks on the physical hard disk drives. Error mes-  
sages during the driver installation would have indicated issues.  
Resolve resource conflicts (IRQ, DMA, or I/O).  
Verify port multiplier (PM) support in the HBA.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Contacting Customer Support  
page 23  
6. Contacting Customer Support  
Before You Contact Technical Support  
Read the User Manual and review the Troubleshooting section.  
Try to isolate the problem. If possible, make the drive the only  
external device on the CPU, and make sure that all of the cables  
are correctly and firmly attached.  
If you have asked yourself all of the pertinent questions in the  
troubleshooting checklist, and you still can’t get your LaCie drive  
to work properly, contact us via the contacts on the following  
page. Before contacting us, make sure that you are in front of  
your computer and that you have the following information on  
hand:  
Information  
Where to Find Information  
LaCie hard disk serial number  
Located on a sticker at the back of drive or on the original pack-  
aging  
LaCie hard disk file format  
Mac users: Select the hard drive icon and press Command + I, or  
press the Control key and choose Get Info.  
Windows users: Right click the hard drive icon and select Prop-  
erties.  
Macintosh/PC model  
Operating system version  
Processor speed  
Mac users: Click on the Apple icon in the menu bar and select  
About this Mac.  
Windows users: Right click My Computer and select Properties  
> General.  
Computer memory  
The brands and models of other internal and external peripherals  
installed on my computer  
Mac users: Click on the Apple icon in the finder bar and select  
About this Mac. Select More Info... The Apple System Profiler  
will launch and will list your internal and external peripherals.  
Windows users: Right click My Computer and select Properties  
> Hardware.  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Contacting Customer Support  
page 24  
6.1. LaCie Technical Support Contacts  
LaCie Asia  
LaCie Australia  
LaCie Belgium  
LaCie Brazil  
LaCie Canada  
LaCie Denmark  
LaCie Finland  
LaCie France  
LaCie Germany  
LaCie Ireland  
LaCie Italy  
Japan – Elecom Co., LTD.  
LaCie Korea  
LaCie Latin America  
LaCie Netherlands  
LaCie Norway  
LaCie Portugal  
LaCie Singapore  
LaCie Southeast Asia  
LaCie Spain  
LaCie Sweden  
LaCie Switzerland  
LaCie UK  
LaCie USA  
LaCie Grand Export  
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LaCie hard disk DESIGN BY NEIL POULTON  
User Manual  
Warranty Information  
page 25  
7. Warranty Information  
LaCie warrants your drive against any defect in material and  
workmanship, under normal use, for the period designated on  
your warranty certificate. In the event this product is found to be  
defective within the warranty period, LaCie will, at its option, re-  
pair or replace the defective drive. This warranty is void if:  
IMPORTANT INFO: Register online for free technical support:  
The drive was operated/stored in abnormal use or mainte-  
nance conditions;  
The drive is repaired, modified or altered, unless such re-  
pair, modification or alteration is expressly authorized in  
writing by LaCie;  
The drive was subjected to abuse, neglect, lightning strike,  
electrical fault, excessive tampering, improper packaging  
or accident;  
The drive was installed improperly;  
The serial number of the drive is defaced or missing;  
The broken part is a replacement part such as a pickup  
tray, etc.  
The tamper seal on the drive casing is broken.  
LaCie and its suppliers accept no liability for any loss of data  
during the use of this device, or for any of the problems caused  
as a result.  
LaCie will not, under any circumstances, be liable for direct, spe-  
cial or consequential damages such as, but not limited to, dam-  
age or loss of property or equipment, loss of profits or revenues,  
cost of replacement goods, or expense or inconvenience caused  
by service interruptions.  
Any loss, corruption or destruction of data while using a LaCie  
drive is the sole responsibility of the user, and under no circum-  
stances will LaCie be held liable for the recovery or restoration of  
this data.  
Under no circumstances will any person be entitled to any sum  
greater than the purchase price paid for the drive.  
To obtain warranty service, call LaCie Technical Support. You will  
be asked to provide your LaCie product’s serial number, and you  
may be asked to furnish proof of purchase to confirm that the  
drive is still under warranty.  
All drives returned to LaCie must be securely packaged in their  
original box and shipped with postage prepaid.  
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