FAQs
Insignia FY10 LCD TVs
(NS-L19Q-10A, NS-L19W1Q-10A, NS-L22Q-10A,
NS-L26Q-10A, NS-L32Q-10A, NS-L37Q-10A,
NS-L42Q-10A)
July 29, 2010
Hardware Issues...................................................................................................8
Setup
1. I am programming my universal remote, what code is needed?
Use the following table to obtain the correct remote code:
o
TIP: The brand name is often visible on the front of the universal
remote control, and the model number is often visible on the back.
TIP: If your universal remote control isn’t listed in the chart, refer to
your universal remote control’s instructions and try codes for the
brands Orion, Emerson, Memorex, Sansui, Sylvania, or Zenith.
o
Insignia TV codes for universal remote controls
(for all Insignia TVs manufactured after Jan. 1, 2007)
Universal remote control manufacturers and models
Philips PHDVD5,
PH5DSS,
RCA
RCU807
One for All
URC-6690
Sony
RM-VL600
PMDVR8, PDVR8
115
135
0464
8043
Set-top box manufacturers and models
Comcast
M1057
0463
Dish Network
VIP508, VIP622
720
Motorola
DRC800
0463
TIVO
Series 3, HD
0091
DirecTV
RC23
10463
o
Codes for other universal remotes are available online at:
NS-L19Q-10A:
.
Download from Www.Somanuals.com. All Manuals Search And Download.
2. How do I setup my TV?
Have you tried using your Quick Setup Guide to help you through this process? If
more help is needed, please follow the steps below.
Connecting Devices
o
o
Do you need help selecting the best connection?
.
To get the best digital audio and picture, use an HDMI
connection.
.
Component is the 2nd best followed by S-Video and A/V
cables (RCA Cables, Composite Cables).
What type of cable are you using?
.
HDMI Cable
Connect an HDMI cable to the HDMI jack on the back
–
or side of your TV and to the HDMI Out jack on the
HDMI device.
.
Component Video Cables are red, green and blue. The audio
cables are red and white.
–
Connect a component video cable to the
COMPONENT jacks on the back of your TV and to the
COMPONENT Out jacks on the component device.
.
.
S-Video Cables are round with 4 pins in the middle. The audio
cables are red and white.
–
Connect an S-Video cable to the S-VIDEO jack on the
back of your TV and to the S-Video Out jack on the S-
Video device.
–
Connect an audio cable to the L AUDIO and R AUDIO
jacks on the back of your TV and to the Audio Out
jacks on the S-Video Device.
A/V Cables (RCA Cables, Composite Cables) have a yellow
video cable, and red and white audio cables.
–
Connect A/V cables to the AV IN jacks on the back or
side of your TV and to the AV Out jacks on the A/V
device.
Setting Up Channels:
o
Are you using a cable/satellite box, cable connected directly to the TV,
or an antenna?
.
If you are using a cable or satellite box you must use the
remote that came with that box to change channels.
–
Make sure you have the correct input selected to view
channels via the cable or satellite box. For example, if
the cable or satellite box is connected via component
cables repeatedly press the COMP button on your
remote to select Component to view your channels.
.
If you are using cable connected directly to the TV:
1. Press MENU. The on-screen menu opens with the
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Cable, then press OK/ENTER to
start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
3
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.
If you are using an antenna:
1. Press MENU. The on-screen menu opens with the
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Antenna, then press OK/ENTER
to start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
3. How do I hook up my external device (e.g., cable/satellite box, Blu-ray/DVD player,
Game System, VCR, etc.)?
Have you tried using your Quick Setup Guide to help you through this process? If
more help is needed, please follow the steps below.
What type of cable are you using?
o
HDMI Cable
1. Connect an HDMI cable to the HDMI jack on the back or side
of your TV and to the HDMI Out jack on the HDMI device.
2. To play from an HDMI device:
a. Turn on your TV, then press HDMI to select the correct
HDMI input.
b. Turn on the HDMI device, then set it to the correct
mode. See the documentation that came with the
device for further instructions.
o
Component Video Cables are red, green and blue. The audio cables
are red and white.
1. Connect a component video cable to the COMPONENT jacks
on the back of your TV and to the COMPONENT Out jacks on
the component device.
2. To play from a component video device:
a. Turn on your TV, then press COMP to select the
correct component input.
b. Turn on the component device, then set it to the
correct mode. See the documentation that came with
the device for further instructions.
o
S-Video Cables are round with 4 pins in the middle. The audio cables
are red and white.
1. Connect an S-Video cable to the S-VIDEO jack on the back of
your TV and to the S-Video Out jack on the S-Video device.
2. Connect an audio cable to the L AUDIO and R AUDIO jacks
on the back of your TV and to the Audio Out jacks on the S-
Video Device.
3. To play from a S-video device:
a. Turn on your TV, then press VIDEO to select the
correct S-video input.
b. Turn on the S-video device, then set it to the correct
mode. See the documentation that came with the
device for further instructions.
4
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o
A/V Cables (RCA Cables, Composite Cables) have a yellow video
cable, and red and white audio cables.
1. Connect A/V cables to the AV IN jacks on the back or side of
your TV and to the AV Out jacks on the A/V device.
2. To play from a A/V device:
a. Turn on your TV, then press VIDEO to select the
correct A/V input.
b. Turn on the A/V device, then set it to the correct mode.
See the documentation that came with the device for
further instructions.
4. How do I attach my stand?
NS-L19Q-10A, NS-L19W1Q-10A, NS-L22Q-10A
o
To attach your stand:
1. Carefully place your TV screen face-down on a cushioned,
clean surface to protect the screen from damages and
scratches.
2. Carefully align and push the base into the stand until the
locking mechanism locks into place.
NS-L26Q-10A, NS-L32Q-10A
To attach your stand:
1. Carefully place your TV screen face-down on a cushioned,
o
clean surface to protect the screen from damages and
scratches.
2. Secure the base to the stand with the four included screws.
The screws go in the bottom of the base.
The stand comes pre-installed on the NS-L37Q-10A and NS-L42Q-10A.
Image/Picture Issues
5. My picture is not filling the screen. I have black bars around my picture.
This is due to the aspect ratio. An increasing amount of digital TV and movies is
presented in wide screen (16:9).
Different sources and TV stations may broadcast different aspect ratios. The
aspect ratio may need to be changed as you change to a different source or TV
station.
To change the appearance of the screen, cycle through these four options by
pressing the ZOOM button on the remote:
o
Normal: Selects the aspect ratio that matches to source’s aspect ratio
(4:3 or 16:9)
o
o
o
Zoom: Enlarges the picture. The top and bottom may be cropped.
Wide: Displays a full-screen image.
Cinema: Stretches the image at the edges while maintaining a clear
image in the center of the screen.
6. I have sound but no picture.
Make sure the cables are connected correctly and securely to the jacks on the
TV and on the external devices.
The video cable(s) you are using may be bad, try a new set.
If you are using an antenna, the signal strength of the channel may be low.
o
Check the signal strength of the digital channels. It is possible you are
receiving marginal reception. Both the picture and sound may freeze
or break up due to poor reception.
1. Press CH ▲ or CH ▼ to select the channel you want and to
view the selected channel strength.
5
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2. Press MENU. The on-screen menu opens with the Picture
menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu
opens.
4. Press ▼ to highlight Channel Strength, then press
OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window.
Check the signal strength of the digital channels again. The
optimal location may vary by channel.
6. Press EXIT to close the menu.
o
o
o
The UHF band (channels 14 and higher) is more directional than VHF
(channels 2-13) and more sensitive to obstacles (such as trees, tall
buildings, and mountains) that lie between your antenna and the
broadcast tower. Getting good UHF reception can be more difficult
than VHF.
If you're getting marginal reception of digital signals, both the picture
and sound might freeze or break up to the point that it's not watchable.
If you're really on the fringes—either too far from a tower or with too
many obstacles in the way—you'll see a black screen that says "No
signal".
Reception can vary by channel, depending on the location and
broadcast power level of a given station.
o
o
Make sure your antenna is connected securely to the TV.
Use a basic indoor set-top antenna designed to pick up both VHF and
UHF.
OR
OR
o
Use a set-top antenna that has a built-in signal amplifier.
Use an antenna mounted on your roof or in your attic
For more information about antennas and the available channels in
your area, visit www.antennaweb.org
7. I have an image issue (e.g., stripe on the screen, blue lines/dots, red line, etc.).
Make sure your cables are connected correctly and securely to the jacks on the
TV.
The cables you are using may be bad, try a new set.
If you are using an antenna, the signal strength of the channel may be low.
o
Check the signal strength of the digital channels:
1. Press CH ▲ or CH ▼ to select the channel you want and to
view the selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture
menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu
opens.
4. Press ▼ to highlight Channel Strength, then press
OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window.
Check the signal strength of the digital channels again. The
optimal location may vary by channel.
6. Press EXIT to close the menu.
o
The UHF band (channels 14 and higher) is more directional than VHF
(channels 2-13) and more sensitive to obstacles (such as trees, tall
buildings, and mountains) that lie between your antenna and the
6
Download from Www.Somanuals.com. All Manuals Search And Download.
broadcast tower. Getting good UHF reception can be more difficult
than VHF.
o
o
If you're getting marginal reception of digital signals, both the picture
and sound might freeze or break up to the point that it's not watchable.
If you're really on the fringes—either too far from a tower or with too
many obstacles in the way—you'll see a black screen that says "No
signal."
Reception can vary by channel, depending on the location and
broadcast power level of a given station.
o
o
Make sure your antenna is connected securely to the TV.
Use a basic indoor set-top antenna designed to pick up both VHF and
UHF.
OR
Use a set-top antenna that has a built-in signal amplifier.
OR
Use an antenna mounted on your roof or in your attic
o
For more information about antennas and the available channels in
your area, visit www.antennaweb.org
Other devices (e.g., surround sound receiver, external speakers, fans, etc) may
be interfering with your TV. Try turning one device off at a time to determine
which device is causing the interference.
o
Once you have determined which device is causing interference,
please move it further from the TV to eliminate the interference.
8. I have poor picture quality.
Make sure your cable connections are connected securely.
If you are receiving service from a cable or satellite provider, reception can vary
by channel depending on the broadcast power level of a given station. Contact
your cable or satellite provider.
If you are using an antenna, the signal strength of the channel may be low.
o
Check the signal strength of the digital channels:
1. Press CH ▲ or CH ▼ to select the channel you want and to
view the selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture
menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu
opens.
4. Press ▼ to highlight Channel Strength, then press
OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window.
Check the signal strength of the digital channels again. The
optimal location may vary by channel.
6. Press EXIT to close the menu.
o
o
The UHF band (channels 14 and higher) is more directional than VHF
(channels 2-13) and more sensitive to obstacles (such as trees, tall
buildings, and mountains) that lie between your antenna and the
broadcast tower. Getting good UHF reception can be more difficult
than VHF.
If you're getting marginal reception of digital signals, both the picture
and sound might freeze or break up to the point that it's not watchable.
If you're really on the fringes—either too far from a tower or with too
many obstacles in the way—you'll see a black screen that says "No
signal".
7
Download from Www.Somanuals.com. All Manuals Search And Download.
o
Reception can vary by channel, depending on the location and
broadcast power level of a given station.
o
o
Make sure your antenna is connected securely to the TV.
Use a basic indoor set-top antenna designed to pick up both VHF and
UHF.
OR
OR
o
Use a set-top antenna that has a built-in signal amplifier.
Use an antenna mounted on your roof or in your attic.
For more information about antennas and the available channels in
your area, visit www.antennaweb.org
The video cables you are using may be bad, try a new set.
Hardware Issues
9. Nothing happens when I push buttons on my remote.
Make sure the TV is plugged in.
The supplied batteries are wrapped tightly in clear plastic. Have you removed
the plastic from the batteries before you installed them?
Are the batteries installed correctly?
o
Remove the battery compartment cover on the back of the remote
control.
o
Insert the two batteries into the battery compartment. Make sure that
the + and – on the batteries align with the + and – symbols in the
battery compartment.
o
Replace the battery compartment cover.
Point the control directly at the remote sensor on your TV. The sensor is located
on the lower right corner of the TV.
Remove any obstacles between the remote control and the remote sensor.
Replace dead batteries with new ones.
10. My TV is not working at all (i.e., will not turn on using remote or button on TV, LED
flashing).
Unplug the power cord, wait a few seconds, plug the cord back in again, then
turn on your TV.
Try plugging the TV into another outlet.
Other devices (e.g., surround sound receiver, external speakers, fans, etc) may
be interfering with your TV. Try turning one device off at a time to determine
which device is causing the interference.
o
Once you have determined which device is causing interference,
please move it further from the TV to eliminate the interference.
Channel Issues
11. I am receiving the error message “No Signal”.
Press INPUT and make sure have selected the correct input for the device or
service you are trying to use.
Are you using a cable/satellite box, cable connected directly to the TV, or an
antenna?
o
If you are using a cable or satellite box you must use the remote that
came with that box to change channels.
.
Make sure you have the correct input selected to view channels
via the cable or satellite box. For example, if the cable or
satellite box is connected via component cables press the COMP
button on your remote to select Component to view your
8
Download from Www.Somanuals.com. All Manuals Search And Download.
channels.
o
If you are using cable connected directly to the TV, you need to scan for
channels.
.
To scan for channels:
1. Press MENU. The on-screen menu opens with the
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Cable, then press OK/ENTER to
start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
o
If you are using an antenna, you need to scan for channels.
To scan for channels:
1. Press MENU. The on-screen menu opens with the
.
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Antenna, then press OK/ENTER
to start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
12. I am missing channels or a single channel.
Try entering the channel manually using the number keypad on your remote.
Make sure the channel is not hidden. Channels can be deleted from the channel
list so that when you press channel up or down it will skip the hidden channels.
o
To unhide a channel:
1. Press MENU. The on-screen menu opens with the Picture menu
displayed.
2. Press ◄ or ► to select CHANNELS. The Channels menu
opens.
3. Press ▼ to highlight Add/SKIP, then press OK/ENTER or ► to
open the Channel Lists screen.
4. Press ▲ ▼ ◄ or ► to highlight the channel you want to unhide,
then press OK/ENTER. If the channel has a check mark next to
it, the channel is in the channel list.
5. Press EXIT to close the menu.
Are you using a cable/satellite box, cable connected directly to the TV, or an
antenna?
o
If you are using a cable or satellite box you must use the remote that
came with that box to change channels.
1. Make sure you have the correct input selected to view channels
via the cable or satellite box. For example, if the cable or
satellite box is connected via component cables press the COMP
button on your remote to select Component to view your
channels.
2. Reception can vary by channel depending on the broadcast
9
Download from Www.Somanuals.com. All Manuals Search And Download.
power level of a given station. Contact your cable or satellite
provider.
o
If you are using cable connected directly to the TV:
.
Try scanning for channels:
1. Press MENU. The on-screen menu opens with the
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Cable, then press OK/ENTER to
start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
Reception can vary by channel depending on the broadcast
power level of a given station. Contact your cable provider.
.
o
If you are using an antenna:
.
Try scanning for channels:
1. Press MENU. The on-screen menu opens with the
Picture menu displayed.
2. Press ◄ or ► to highlight the CHANNELS. The
Channels menu opens.
3. Press ▼ to highlight Auto Channel Search, then
press OK/ENTER or ► to open the Auto Channel
Search screen.
4. Press ▼ to highlight Antenna, then press OK/ENTER
to start the scan. You can see the search progress and
how many channels are found in the on-screen menu.
After the scan is complete, the menu closes and your
TV tunes to the first channel in the channel list.
The signal strength of the channel may be low.
.
–
Check the signal strength of the digital channels:
1. Press CH ▲ or CH ▼ to select the channel
you want and to view the selected channel
strength.
2. Press MENU. The on-screen menu opens
with the Picture menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The
Channels menu opens.
4. Press ▼ to highlight Channel Strength,
then press OK/ENTER or ► to open the
DTV signal meter.
5. Move the antenna around the room or close
to a window. Check the signal strength of
the digital channels again. The optimal
location may vary by channel.
6. Press EXIT to close the menu.
.
.
The UHF band (channels 14 and higher) is more directional than
VHF (channels 2-13) and more sensitive to obstacles (such as
trees, tall buildings, and mountains) that lie between your
antenna and the broadcast tower. Getting good UHF reception
can be more difficult than VHF.
If you're getting marginal reception of digital signals, both the
picture and sound might freeze or break up to the point that it's
10
Download from Www.Somanuals.com. All Manuals Search And Download.
not watchable. If you're really on the fringes—either too far from
a tower or with too many obstacles in the way—you'll see a black
screen that says "No signal."
.
Reception can vary by channel, depending on the location and
broadcast power level of a given station.
.
.
Make sure your antenna is connected securely to the TV.
Use a basic indoor set-top antenna designed to pick up both
VHF and UHF.
OR
OR
Use a set-top antenna that has a built-in signal amplifier.
Use an antenna mounted on your roof or in your attic
.
For more information about antennas and the available channels
in your area, visit www.antennaweb.org
General
13. Can I get more information about this TV?
Refer to your Manual or the Insignia Website:
o
o
o
o
o
o
o
NS-L19Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L19W1Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L22Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L26Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L32Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L37Q-10A: http://insigniaproducts.com/products/televisions/NS-
NS-L42Q-10A: http://insigniaproducts.com/products/televisions/NS-
11
Download from Www.Somanuals.com. All Manuals Search And Download.
Audio Issues
14. I have no sound or my sound has static noise.
Check volume levels.
Make sure the TV volume is not muted.
Make sure headphones are not connected to the headphone jack.
Make sure your connections are connected correctly to the jacks on the TV and
on the external devices.
Check the signal strength of the digital channels. It is possible you are receiving
marginal reception. Both the picture and sound may freeze or break up due to
poor reception.
1. Press CH ▲ or CH ▼ to select the channel you want and to view the
selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture menu
displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu opens.
4. Press ▼ to highlight Channel Strength, then press OK/ENTER or ►
to open the DTV signal meter.
5. Move the antenna around the room or close to a window. Check the
signal strength of the digital channels again. The optimal location may
vary by channel.
6. Press EXIT to close the menu.
The audio cables you are using may be bad, try a new set.
15. How do I turn on/off closed captioning?
Press the CCD button on the remote to select CC Off, CC On or CC On when
Mute.
Advanced closed captioning settings can be found in the Menu under Settings.
12
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