Download from Www.Somanuals.com. All Manuals Search And Download.
Safe Handling
• Twoꢀpeopleꢀareꢀrequiredꢀtoꢀliftꢀtheꢀantenna.ꢀDoꢀnotꢀtryꢀtoꢀinstallꢀthe
antennaꢀbyꢀyourself.
• Removeꢀtheꢀshippingꢀrestraintsꢀfromꢀunderneath,ꢀasꢀshownꢀinꢀthe
photosꢀabove.ꢀDoꢀnotꢀflipꢀtheꢀantennaꢀupsideꢀdown.
• Neverꢀtiltꢀtheꢀantennaꢀgreaterꢀthanꢀ45°ꢀonceꢀtheꢀrestraintsꢀare
removed.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Mounting to a Roof Rack
Cover
Antenna
Flat-head
TORX Screws
Mounting Bracket
Swivel Nuts
Button-head
TORX Screws
Rubber Cushions
Roof Rack Crossbar
Rubber Cushions
Retaining Block
Swivel Nuts
Flat Washers
Lock Nuts
• Positionꢀtheꢀroofꢀrackꢀcrossbarsꢀ351/2"ꢀapart,ꢀmeasuredꢀcenter-to-
center.
• Atꢀleastꢀ1"ꢀclearanceꢀisꢀrequiredꢀbetweenꢀtheꢀundersideꢀofꢀthe
antennaꢀandꢀtheꢀroof.ꢀToꢀraiseꢀtheꢀantennaꢀhigher,ꢀuseꢀthe
spacersꢀsuppliedꢀinꢀtheꢀkitpackꢀ(seeꢀpageꢀ2.6ꢀofꢀtheꢀInstallation
Guideꢀforꢀdetails).
• Alwaysꢀuseꢀtheꢀtamper-resistantꢀTORXꢀhardwareꢀsuppliedꢀinꢀthe
kitpack.ꢀDoꢀnotꢀuseꢀanyꢀsubstitutes.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Mounting to the Roof
Cover
Antenna
Flat-head
TORX Screws
Mounting Bracket
Button-head
TORX Screws
Mounting Block
Jack Nuts
• KVH’sꢀroof-mountꢀkitꢀisꢀdesignedꢀonlyꢀforꢀflatꢀmetalꢀroofsꢀupꢀtoꢀ
3/16"ꢀthick.ꢀ
• Installꢀaꢀjackꢀnutꢀinꢀallꢀeightꢀ7/16"ꢀmountingꢀholes.ꢀEnsureꢀtheꢀjack
nutsꢀareꢀsecurelyꢀattachedꢀtoꢀtheꢀroof.
• Atꢀleastꢀ1"ꢀclearanceꢀisꢀrequiredꢀbetweenꢀtheꢀundersideꢀofꢀthe
antennaꢀandꢀtheꢀroof.ꢀToꢀraiseꢀtheꢀantennaꢀhigher,ꢀuseꢀthe
spacersꢀsuppliedꢀinꢀtheꢀkitpackꢀ(seeꢀpageꢀ3ꢀofꢀtheꢀroof-mount
instructionsꢀforꢀdetails).ꢀ
• Alwaysꢀuseꢀtheꢀtamper-resistantꢀTORXꢀhardwareꢀsuppliedꢀinꢀthe
kitpack.ꢀDoꢀnotꢀuseꢀanyꢀsubstitutes.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Mounting to Hummer Rack
Crossbar
19" Rubber Strips
26.25" Rubber Strip
T-nuts
Pin-in-hex Screw
Flat Washer
Button-head
TORX Screws
Crossbar
T-nut
(in center channel)
• KVH’sꢀHummerꢀkitꢀisꢀdesignedꢀonlyꢀforꢀstandardꢀ2"-thickꢀHummer
roofꢀrackꢀcrossbars.
• Positionꢀtheꢀroofꢀrackꢀcrossbarsꢀ391/2"ꢀapart,ꢀmeasuredꢀcenter-to-
center.
• Cutꢀeachꢀcrossbar’sꢀrubberꢀstripꢀintoꢀthreeꢀpiecesꢀasꢀshown
above.ꢀTheseꢀmeasurementsꢀareꢀcriticalꢀtoꢀpositionꢀtheꢀT-nuts
properly.ꢀ
• Alwaysꢀuseꢀtheꢀtamper-resistantꢀTORXꢀandꢀpin-in-hexꢀhardware
suppliedꢀinꢀtheꢀkitpack.ꢀDoꢀnotꢀuseꢀanyꢀsubstitutes.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Proper Wiring
TracVision A5 Wiring Diagram
Antenna
Vehicle Roof
Fuse
DC Power
Vehicle Power
(10-16 VDC)
Ground
Service/
Maintenance
Only
To VHF Antenna
(Optional)
For detailed system wiring
instructions, refer to the
TO KVH
ANTENNA
TO VIDEO
TO IRD
SATELLITE IN
DIAGNOSTIC PORT
1
DIAGNOSTIC PORT
2
TracVision A5 Installation Guide.
VHF
ANTENNA IN
UDIO
R
AUDIO
L
VIDEO
TruSurround, SRS and
symbol are trademarks of SRS Labs, Inc.
VEHICLE POWER
(10-16 VDC)
CAUTION
S-VIDEO
This device complies with Part 15J of the FCC rules. Operation is subject to the following two conditions:
(1) This device must not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
Product Warranty void if outer casing removed.
RF REMOTE
INPUT
OUT TO TV
COMPOSITE VIDEO
®
™
KVH is
a
registered trademark of KVH Industries, Inc. HUGHES is
a
trademark of Hughes Electronics Corporation.
SATELLITE IN
Receiver
To Vehicle Video
(Option 2)
To Vehicle Video
(Option 1)
To Vehicle Video
(Option 3)
RF Converter
To Vehicle
Audio
• Ifꢀyouꢀmustꢀcutꢀtheꢀantennaꢀcable,ꢀterminateꢀtheꢀcableꢀwithꢀthe
suppliedꢀSnap-N-Seal® F-connector.ꢀLow-qualityꢀconnectorsꢀwill
degradeꢀsystemꢀperformance.ꢀ
Augat Tool
• AlwaysꢀuseꢀanꢀAugatꢀtoolꢀ(KVHꢀP/Nꢀ19-0242)
toꢀattachꢀF-connectors.
• Doꢀnotꢀkinkꢀorꢀstressꢀtheꢀantennaꢀcable.
• Tightenꢀallꢀconnectionsꢀadequately.
• Useꢀhigh-qualityꢀvideoꢀcableꢀbetweenꢀreceiverꢀandꢀmonitor(s).
• PlaceꢀtheꢀRFꢀconverterꢀatꢀleastꢀ3ꢀfeetꢀawayꢀfromꢀtheꢀreceiverꢀand
otherꢀelectronicꢀdevices.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Connecting to Power
Before you start:
• Beforeꢀconnectingꢀtheꢀpowerꢀcable,ꢀremoveꢀtheꢀkeyꢀfromꢀthe
ignitionꢀandꢀremoveꢀtheꢀnegativeꢀleadꢀfromꢀtheꢀvehicleꢀbattery.
Connecting the receiver power cable’s red (positive) wire:
• Connectꢀtheꢀredꢀwireꢀtoꢀ+12ꢀVDCꢀswitchedꢀ(accessory)ꢀpower.
Withꢀtheꢀvehicleꢀrunningꢀandꢀtheꢀreceiverꢀturnedꢀon,ꢀpowerꢀatꢀthe
receiverꢀmustꢀmeasureꢀatꢀleastꢀ11ꢀVDC.
• Doꢀnotꢀwireꢀanyꢀotherꢀdeviceꢀtoꢀtheꢀsameꢀpowerꢀcircuit.
Connecting the receiver power cable’s black (negative) wire:
• Connectꢀtheꢀblackꢀwireꢀtoꢀitsꢀownꢀdedicatedꢀchassisꢀgroundꢀ(such
asꢀaꢀpillarꢀgroundꢀscrew)ꢀwithinꢀ18"ꢀofꢀtheꢀreceiver.
• Theꢀblackꢀwireꢀmustꢀmakeꢀcontactꢀbetweenꢀtheꢀmetalꢀofꢀthe
groundꢀscrewꢀandꢀtheꢀmetalꢀofꢀtheꢀvehicleꢀframe.
TracVision A5 Receiver
TO KVH
ANTENNA
TO VIDEO
TO IRD
SATELLITE IN
DIAGNOSTIC PORT
1
DIAGNOSTIC PORT
2
VHF
ANTENNA IN
DIO
R
AUDIO
L
VIDEO
VEHICLE POWER
(10-16 VDC)
S-VIDEO
Ground
RF REMOTE
INPUT
OUT TO TV
COMPOSITE VIDEO
SATELLITE IN
Pillar Ground Screw
Fuse
(6 Amp)
Supplied Cable
+12 VDC Switched Power
(Accessory Power)
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Connecting to Power (cont’d)
Do not connect the receiver directly to the vehicle’s battery
without following these additional steps:
• Installꢀaꢀprotectiveꢀfuseꢀ(6ꢀamps)ꢀwithinꢀ18"ꢀofꢀtheꢀbattery.
• Installꢀaꢀrelay,ꢀswitchedꢀfromꢀtheꢀignition,ꢀbetweenꢀtheꢀbatteryꢀand
theꢀreceiver.
• Useꢀfire-resistantꢀAWGꢀ8ꢀwireꢀfromꢀtheꢀrelayꢀtoꢀtheꢀbattery.
TracVision A5 Receiver
TO KVH
ANTENNA
TO VIDEO
TO IRD
SATELLITE IN
DIAGNOSTIC PORT
1
DIAGNOSTIC PORT
2
VHF
ANTENNA IN
DIO
R
AUDIO
L
VIDEO
VEHICLE POWER
(10-16 VDC)
S-VIDEO
Ground
RF REMOTE
INPUT
OUT TO TV
COMPOSITE VIDEO
SATELLITE IN
Pillar Ground Screw
Fuse
(6 Amp)
Supplied Cable
Ignition
Switched
Relay
Ground
Ground
AWG 8
Wire
Fuse
(6 Amp)
+12 VDC
Ground
+
–
Vehicle
Battery
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Checklist
9 Youꢀaffixedꢀtheꢀantennaꢀserialꢀnumberꢀlabelꢀtoꢀtheꢀredꢀ
ActivationꢀCard.
9 Youꢀverifiedꢀtheꢀroofꢀrackꢀcrossbarsꢀareꢀsecurelyꢀfastenedꢀ
toꢀtheꢀvehicleꢀandꢀareꢀsturdyꢀenoughꢀforꢀtheꢀantenna.
9 Youꢀremovedꢀtheꢀantenna’sꢀshippingꢀrestraintsꢀfromꢀbelow.
9 Youꢀusedꢀtheꢀproperꢀtamper-resistantꢀmountingꢀhardware.
9 Youꢀallowedꢀatꢀleastꢀ1"ꢀofꢀclearanceꢀbetweenꢀtheꢀantennaꢀ
andꢀtheꢀvehicle’sꢀroof.
9 Youꢀverifiedꢀthatꢀtheꢀantennaꢀisꢀsecurelyꢀattachedꢀtoꢀtheꢀvehicle.
9 YouꢀusedꢀanꢀAugatꢀtoolꢀtoꢀattachꢀtheꢀF-connectorꢀtoꢀtheꢀ
antennaꢀcableꢀ(ifꢀyouꢀcutꢀtheꢀcable).
9 Youꢀconnectedꢀtheꢀantennaꢀcable,ꢀhigh-qualityꢀaudio/videoꢀ
cables,ꢀandꢀRFꢀconverterꢀcableꢀsecurelyꢀtoꢀtheꢀreceiver.
9 Youꢀconnectedꢀtheꢀreceiver’sꢀpowerꢀcableꢀtoꢀ+12ꢀVDCꢀ
switchedꢀ(accessory)ꢀpower.
9 YouꢀplacedꢀtheꢀRFꢀconverterꢀ3ꢀfeetꢀawayꢀfromꢀtheꢀreceiverꢀand
otherꢀelectronicꢀdevices.
9 Youꢀinstalledꢀtheꢀreceiverꢀinꢀaꢀdryꢀlocationꢀawayꢀfromꢀanyꢀheat
sources,ꢀallowingꢀ2ꢀinchesꢀofꢀemptyꢀspaceꢀforꢀventilation.
9 Youꢀinstalledꢀ2ꢀ“AAA”-sizeꢀbatteriesꢀinꢀtheꢀremoteꢀcontrol.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Proper Operation
PLEASE NOTE!
IfꢀtheꢀTracVisionꢀsystemꢀwasꢀleftꢀonꢀwhenꢀtheꢀvehicleꢀwasꢀlastꢀturned
off,ꢀTracVisionꢀwillꢀautomaticallyꢀturnꢀonꢀwhenꢀyouꢀstartꢀupꢀthe
vehicle.ꢀDO NOT DO ANYTHING!ꢀWaitꢀ30-60ꢀsecondsꢀforꢀthe
ProgramꢀGuideꢀtoꢀloadꢀandꢀyouꢀareꢀreadyꢀtoꢀwatchꢀTVꢀ–ꢀifꢀthe
ProgramꢀGuideꢀdoesn’tꢀload,ꢀcheckꢀforꢀblockageꢀasꢀnotedꢀinꢀstepꢀ7.
1. Turnꢀonꢀtheꢀcar.ꢀ
2. Ensureꢀthatꢀtheꢀreceiver’sꢀpowerꢀswitch
isꢀturnedꢀon.ꢀTheꢀlightꢀshouldꢀbeꢀlit.ꢀ
(Theꢀreceiverꢀbeepsꢀtwice.)
3. TurnꢀonꢀtheꢀvideoꢀscreenꢀandꢀselectꢀtheꢀA5ꢀreceiverꢀinputꢀ(notꢀthe
DVD/VCRꢀinput).
4. Doꢀnotꢀmoveꢀtheꢀvehicleꢀforꢀ20ꢀseconds.
5. IfꢀtheꢀTracVisionꢀsystemꢀwasꢀleftꢀonꢀwhenꢀtheꢀvehicleꢀwasꢀlast
turnedꢀoff,ꢀMessageꢀ1 thenꢀMessageꢀ2 willꢀappearꢀonꢀtheꢀscreen.
Message 1
Message 2
If your satellite dish is ready for DIRECTV®
service, please wait until your
Advanced Program Guide™ is prepared.
If your satellite dish is ready for DIRECTV®
service, please wait until your
Advanced Program Guide™ is prepared.
then
Installation
Installation
Searching for satellite signal...
Acquiring guide data...
CONTINUED ON NEXT PAGE...
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Proper Operation (cont’d)
6. IfꢀMessageꢀ1ꢀdoesꢀnotꢀappearꢀafterꢀ30ꢀseconds,
pressꢀtheꢀremoteꢀcontrol’sꢀSATꢀbutton.ꢀThen
PWR
TV
DVD
VCR
AUX
SAT
FAV
pressꢀtheꢀPOWERꢀbutton.ꢀTheꢀreceiverꢀbeeps
twice.ꢀDoꢀnotꢀmoveꢀtheꢀvehicleꢀforꢀ20ꢀseconds.
GUIDE
MENU
TURBO
(A singleꢀbeepꢀindicatesꢀthatꢀtheꢀsystemꢀis
E
turnedꢀoff.)
7. IfꢀMessageꢀ2ꢀdoesꢀnotꢀappearꢀafterꢀMessageꢀ1,ꢀensureꢀthatꢀthe
antennaꢀhasꢀaꢀclearꢀviewꢀofꢀtheꢀsatelliteꢀandꢀthereꢀisꢀnoꢀstanding
waterꢀ(rain,ꢀdew,ꢀorꢀice)ꢀonꢀtheꢀdome.ꢀTheꢀantennaꢀrequiresꢀan
unobstructedꢀviewꢀofꢀtheꢀsouthernꢀskyꢀtoꢀreceiveꢀsatelliteꢀTV
signals.ꢀOnceꢀtheꢀantennaꢀfindsꢀtheꢀsatellite,ꢀandꢀtheꢀreceiver
downloadsꢀtheꢀProgramꢀGuide (itꢀmayꢀtakeꢀ60ꢀseconds), youꢀcan
startꢀwatchingꢀTV.
Note:
OnlyꢀtheꢀDIRECTVꢀpreviewꢀchannelsꢀ(suchꢀasꢀchannelsꢀ100ꢀ
andꢀ201)ꢀareꢀviewableꢀuntilꢀtheꢀcustomerꢀactivatesꢀtheꢀreceiver.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Using the Receiver
Activating a Receiver
• BeforeꢀtheꢀcustomerꢀcanꢀstartꢀenjoyingꢀsatelliteꢀTV,ꢀhe/sheꢀmust
activateꢀtheꢀreceiverꢀ(afterꢀtheꢀsystemꢀhasꢀbeenꢀinstalled).ꢀ
• Don’tꢀforgetꢀtoꢀgiveꢀtheꢀcustomerꢀtheꢀredꢀActivationꢀCard,ꢀwhich
comesꢀattachedꢀtoꢀtheꢀbackꢀofꢀtheꢀreceiver.ꢀTheꢀcustomerꢀneeds
thisꢀcardꢀinꢀorderꢀtoꢀactivateꢀtheꢀreceiver.
• BeꢀsureꢀtoꢀaffixꢀtheꢀantennaꢀserialꢀnumberꢀlabelꢀtoꢀtheꢀActivation
Card.
• KVH’sꢀActivationꢀDepartment:ꢀ1-866-551-8004
Replacing a Receiver
• FirstꢀcallꢀKVHꢀTechnicalꢀSupportꢀatꢀ1-401-847-3327ꢀ(pressꢀ3,ꢀ5,
thenꢀ1ꢀtoꢀskipꢀtheꢀrecording).
• Beforeꢀyouꢀreturnꢀaꢀreceiver,ꢀpleaseꢀfillꢀoutꢀtheꢀTracVisionꢀA5
ReceiverꢀReturnꢀForm (seeꢀTechnicalꢀBulletinꢀ04_T_LND_12V_1)
andꢀfaxꢀitꢀtoꢀKVHꢀatꢀ1-401-845-8133.ꢀKVHꢀneedsꢀthisꢀinformation
beforeꢀitꢀcanꢀshipꢀaꢀreplacement.
• Beꢀsureꢀtoꢀtellꢀtheꢀcustomerꢀthatꢀhe/sheꢀmustꢀcallꢀKVHꢀtoꢀactivate
theꢀnewꢀreceiverꢀandꢀdeactivateꢀtheꢀoldꢀreceiverꢀ(ifꢀitꢀwas
activated).ꢀOnlyꢀtheꢀcustomerꢀcanꢀactivate/deactivateꢀaꢀreceiver.
• DIRECTVꢀwillꢀcontinueꢀtoꢀbillꢀtheꢀcustomerꢀuntilꢀhe/she
deactivatesꢀtheꢀoldꢀreceiver.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
What to Tell the Customer
• Don’tꢀforgetꢀtoꢀgiveꢀtheꢀcustomerꢀtheꢀActivationꢀCard!ꢀThe
customerꢀmustꢀcallꢀKVHꢀatꢀ1-866-551-8004 toꢀactivate.
• Makeꢀsureꢀtheꢀcustomerꢀunderstandsꢀhowꢀtoꢀuseꢀtheꢀremote
controlꢀandꢀhowꢀtoꢀturnꢀonꢀandꢀoperateꢀtheꢀTracVisionꢀA5.ꢀRefer
toꢀthe QuickꢀStartꢀGuide andꢀUser’sꢀGuide.
• Letꢀtheꢀcustomerꢀknowꢀtheꢀnewꢀheightꢀofꢀtheꢀvehicleꢀwithꢀthe
antennaꢀinstalled.
• Itꢀisꢀdangerous toꢀwatchꢀtelevisionꢀorꢀoperateꢀtheꢀremoteꢀcontrol
whileꢀdrivingꢀaꢀvehicle.ꢀTheꢀTracVisionꢀA5ꢀisꢀdesignedꢀforꢀrear-
seatꢀentertainmentꢀonly.
• Doꢀnotꢀmoveꢀtheꢀvehicleꢀforꢀ20ꢀsecondsꢀafterꢀturningꢀonꢀthe
TracVisionꢀA5.ꢀThisꢀallowsꢀtheꢀantennaꢀgyrosꢀtoꢀinitializeꢀproperly.
• TheꢀantennaꢀtracksꢀtheꢀDIRECTVꢀ101Wꢀsatellite.ꢀItꢀcannotꢀreceive
channelsꢀonꢀotherꢀsatellites.
• Theꢀantennaꢀmustꢀhaveꢀaꢀclearꢀview
ofꢀtheꢀsouthernꢀskyꢀtoꢀreceive
satelliteꢀsignals.ꢀCommonꢀcausesꢀof
blockageꢀincludeꢀtrees,ꢀbuildings,
overpasses,ꢀtunnels,ꢀandꢀmountains.
Theꢀsystemꢀwillꢀnotꢀworkꢀinsideꢀa
garage.
• Heavyꢀrain,ꢀdew,ꢀsnow,ꢀorꢀiceꢀmayꢀtemporarilyꢀinterruptꢀreception
or,ꢀifꢀstartingꢀup,ꢀimpairꢀtheꢀantenna’sꢀabilityꢀtoꢀfindꢀtheꢀsatellite.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Antenna
DO...
• DOꢀremoveꢀallꢀwireꢀshippingꢀrestraintsꢀfromꢀunderneathꢀthe
antenna.
• DOꢀgetꢀanotherꢀperson’sꢀhelpꢀtoꢀliftꢀtheꢀantenna.
• DOꢀinstallꢀallꢀthreeꢀTORXꢀscrewsꢀatꢀeachꢀmountingꢀbracket.
• DOꢀapplyꢀthreadlockerꢀ(Loctiteꢀ425)ꢀtoꢀtheꢀthreadsꢀofꢀthe
mountingꢀscrewsꢀifꢀyouꢀareꢀreusingꢀthem.ꢀBeꢀcarefulꢀnotꢀtoꢀdrip
threadlockerꢀonꢀtheꢀvehicle.
• DOꢀallowꢀatꢀleastꢀ1"ꢀclearanceꢀbetweenꢀantennaꢀandꢀroof.
• DOꢀmakeꢀsureꢀtheꢀantennaꢀisꢀsecurelyꢀattachedꢀtoꢀtheꢀvehicle.
• DOꢀmakeꢀsureꢀtheꢀroofꢀrackꢀcrossbarsꢀareꢀsecurelyꢀfastenedꢀto
theꢀvehicle,ꢀifꢀyouꢀareꢀmountingꢀtheꢀantennaꢀtoꢀtheꢀroofꢀrack.
• DOꢀinformꢀtheꢀcustomerꢀofꢀtheꢀvehicle’sꢀheightꢀwithꢀtheꢀantenna
installed.
DO NOT...
• DO NOTꢀflipꢀtheꢀantennaꢀupsideꢀdownꢀtoꢀremoveꢀrestraints.
• DO NOTꢀattemptꢀtoꢀliftꢀtheꢀantennaꢀbyꢀyourself.
• DO NOTꢀuseꢀanyꢀsubstituteꢀmountingꢀhardware.
• DO NOTꢀtwistꢀorꢀbendꢀtheꢀantennaꢀframe.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Antenna (cont’d)
DO NOT...
• DO NOTꢀmountꢀtheꢀantennaꢀtoꢀaꢀslopedꢀsurface.
• DO NOTꢀtiltꢀtheꢀantennaꢀgreaterꢀthanꢀ45°ꢀonceꢀtheꢀrestraintsꢀare
removed.
• DO NOT paintꢀtheꢀantenna.
• DO NOTꢀuseꢀKVH’sꢀroof-mountꢀkitꢀifꢀtheꢀroofꢀisꢀgreaterꢀthanꢀ3/16"
thick.
• DO NOTꢀinstallꢀtheꢀantennaꢀonꢀanꢀ18-wheel,ꢀcommercialꢀtruck.
Theꢀexcessiveꢀvibrationꢀexperiencedꢀonꢀtheseꢀvehiclesꢀwillꢀimpair
theꢀantenna’sꢀabilityꢀtoꢀtrackꢀtheꢀsatellite.
• DO NOTꢀmountꢀtheꢀantennaꢀsidewaysꢀonꢀtheꢀvehicle’sꢀroof.ꢀBe
sureꢀtheꢀconnectorꢀisꢀfacingꢀtheꢀrearꢀofꢀtheꢀvehicle.ꢀTheꢀfrontꢀof
theꢀantennaꢀisꢀaerodynamicallyꢀdesignedꢀforꢀtheꢀleastꢀnoiseꢀand
bestꢀmoistureꢀprotection.
• DO NOTꢀuseꢀabrasiveꢀcleaners,ꢀvolatileꢀsolventsꢀ(suchꢀasꢀmethyl
alcohol),ꢀorꢀcompoundsꢀthatꢀreactꢀwithꢀplasticꢀwhenꢀcleaningꢀthe
antenna.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Receiver
DO...
• DOꢀinstallꢀtheꢀreceiverꢀinꢀaꢀdry,ꢀwell-ventilatedꢀareaꢀawayꢀfromꢀany
heatꢀsources.
• DOꢀallowꢀatꢀleastꢀ2ꢀinchesꢀofꢀemptyꢀspaceꢀaroundꢀtheꢀreceiverꢀfor
ventilation.
• DOꢀplaceꢀtheꢀRFꢀconverterꢀatꢀleastꢀ3ꢀfeetꢀawayꢀfromꢀtheꢀreceiver.
• DOꢀsetꢀupꢀtheꢀprogramꢀguideꢀforꢀtheꢀcustomer’sꢀtimeꢀzoneꢀ(see
pageꢀ8.11ꢀofꢀtheꢀTracVisionꢀA5ꢀUser’sꢀGuide).
• DOꢀgiveꢀtheꢀActivationꢀCardꢀtoꢀtheꢀcustomer.ꢀBeꢀsureꢀtoꢀaffixꢀthe
antennaꢀserialꢀnumberꢀlabelꢀtoꢀtheꢀcard.
• DOꢀorderꢀanꢀadditionalꢀA5ꢀreceiverꢀfromꢀKVHꢀifꢀtheꢀcustomer
requestsꢀtwoꢀreceivers.
• DOꢀbeꢀsureꢀtoꢀreadꢀcarefullyꢀtheꢀ“Power”ꢀDo’sꢀandꢀDon’ts.
DO NOT...
• DOꢀNOTꢀinstallꢀtheꢀreceiverꢀnearꢀaꢀheatꢀvent.
• DO NOT installꢀtheꢀreceiverꢀinꢀanꢀenclosedꢀspaceꢀwithꢀno
ventilation.
• DO NOTꢀplaceꢀtheꢀRFꢀconverterꢀbehindꢀaꢀmetalꢀsurfaceꢀorꢀinꢀan
areaꢀsurroundedꢀbyꢀmetalꢀ(e.g.,ꢀunderꢀaꢀseat).
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Wiring
DO...
• DOꢀterminateꢀtheꢀantennaꢀcableꢀwithꢀtheꢀsuppliedꢀSnap-N-Sealꢀ
F-connector.
• DOꢀuseꢀanꢀAugatꢀtoolꢀtoꢀinstallꢀF-connectors.
• DOꢀcheckꢀtheꢀintegrityꢀofꢀtheꢀF-connectors.ꢀResistanceꢀmeasured
betweenꢀcenterꢀconductorꢀandꢀshieldꢀshouldꢀindicateꢀanꢀopen
circuit.
• DOꢀmaintainꢀaꢀbendꢀradiusꢀofꢀatꢀleastꢀ3"ꢀwhenꢀroutingꢀtheꢀantenna
cable.
• DOꢀuseꢀhigh-qualityꢀvideoꢀcablesꢀbetweenꢀreceiverꢀand
monitor(s).
• DOꢀtightenꢀallꢀconnectionsꢀadequately.
• DOꢀuseꢀtheꢀrubberꢀbootꢀtoꢀprotectꢀtheꢀantennaꢀconnector.
DO NOT...
• DO NOT useꢀaꢀscrew-on,ꢀpush-on,ꢀtwist-on,ꢀorꢀanyꢀotherꢀover-the-
counterꢀconnectorꢀtoꢀterminateꢀtheꢀantennaꢀcable. Low-quality
connectorsꢀwillꢀdegradeꢀsystemꢀperformanceꢀandꢀmayꢀdamage
theꢀTracVisionꢀequipment.
• DO NOTꢀkinkꢀorꢀstressꢀtheꢀantennaꢀcable.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Wiring (cont’d)
DO NOT...
• DO NOTꢀrouteꢀtheꢀantennaꢀcableꢀwhereꢀitꢀmayꢀbecomeꢀchafed.
• DO NOTꢀdisconnectꢀtheꢀtwoꢀshortꢀcablesꢀthatꢀconnectꢀfromꢀone
jackꢀtoꢀanotherꢀonꢀtheꢀreceiver’sꢀrearꢀpanel.ꢀTheꢀsystemꢀwillꢀnot
workꢀifꢀtheseꢀcablesꢀareꢀdisconnected.
• DO NOTꢀconnectꢀanyꢀotherꢀtypeꢀofꢀreceiverꢀtoꢀtheꢀTracVision
system.ꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Power
DO...
• DOꢀremoveꢀtheꢀkeyꢀfromꢀtheꢀignitionꢀandꢀremoveꢀtheꢀnegativeꢀ
leadꢀfromꢀtheꢀvehicle’sꢀbatteryꢀbefore connectingꢀtheꢀreceiverꢀ
powerꢀcable.
• DOꢀconnectꢀtheꢀreceiverꢀpowerꢀcable’sꢀredꢀ(positive)ꢀwireꢀtoꢀ
+12ꢀVDCꢀswitchedꢀ(accessory)ꢀpower.
• DOꢀconnectꢀtheꢀreceiverꢀpowerꢀcable’sꢀblackꢀ(negative)ꢀwireꢀtoꢀa
bareꢀmetalꢀchassisꢀgroundꢀ(suchꢀasꢀaꢀpillarꢀgroundꢀscrew)ꢀwithinꢀ
18"ꢀofꢀtheꢀreceiver.
• DOꢀuseꢀfire-resistantꢀAWGꢀ8ꢀwire,ꢀinstallꢀaꢀprotectiveꢀfuseꢀ(rated
forꢀ6ꢀamps)ꢀwithinꢀ18"ꢀofꢀtheꢀbattery,ꢀandꢀinstallꢀaꢀrelay,ꢀswitched
fromꢀtheꢀignition,ꢀbetweenꢀtheꢀbatteryꢀandꢀtheꢀreceiver,ꢀifꢀyouꢀare
connectingꢀtheꢀreceiverꢀtoꢀtheꢀbattery.
DO NOT...
• DO NOTꢀconnectꢀtheꢀreceiverꢀtoꢀunswitchedꢀpower.
• DO NOTꢀwireꢀanyꢀotherꢀdeviceꢀtoꢀtheꢀsameꢀpowerꢀcircuit.
• DO NOT connectꢀtheꢀreceiverꢀdirectlyꢀtoꢀtheꢀbatteryꢀwithout
followingꢀtheꢀadditionalꢀstepsꢀdescribedꢀabove.
• DO NOTꢀuseꢀinadequateꢀAWGꢀwiring.
• DO NOT groundꢀanyꢀotherꢀdeviceꢀatꢀtheꢀsameꢀgroundingꢀpointꢀas
theꢀreceiver.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Operation
DO...
• DOꢀteachꢀyourꢀcustomerꢀhowꢀtoꢀoperateꢀtheꢀremoteꢀcontrol. For
example,ꢀtellꢀtheꢀcustomerꢀtoꢀpressꢀtheꢀHUGHESꢀbuttonꢀtoꢀturn
theꢀbacklightꢀonꢀforꢀnighttimeꢀoperation.
• DOꢀgiveꢀtheꢀremoteꢀcontrol,ꢀmanuals,ꢀQuickꢀStartꢀGuide,ꢀand
ActivationꢀCardꢀtoꢀtheꢀcustomer.
• DOꢀinstallꢀtwoꢀ“AAA”ꢀbatteriesꢀinꢀtheꢀremoteꢀcontrol.
• DOꢀwaitꢀatꢀleastꢀ20ꢀsecondsꢀafterꢀpoweringꢀupꢀtheꢀantennaꢀto
moveꢀtheꢀvehicle.
• DOꢀinformꢀyourꢀcustomerꢀaboutꢀtheꢀproduct’sꢀlimitationsꢀ(blockage
issues,ꢀlimitedꢀtoꢀDIRECTVꢀ101Wꢀsatellite,ꢀetc.).ꢀ
DO NOT...
• DO NOT moveꢀtheꢀvehicleꢀforꢀ20ꢀsecondsꢀafterꢀpoweringꢀupꢀthe
antenna.
• DOꢀNOTꢀwatchꢀTVꢀorꢀoperateꢀtheꢀremoteꢀcontrolꢀwhileꢀdriving.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Do’s and Don’ts - Service
DO...
• DOꢀcallꢀKVHꢀTechnicalꢀSupportꢀatꢀ1-401-847-3327 (pressꢀ3,ꢀ5,
needꢀassistanceꢀwhenꢀinstallingꢀorꢀservicingꢀtheꢀTracVisionꢀA5.
• DOꢀobtainꢀanꢀRMAꢀnumberꢀfromꢀKVHꢀTechnicalꢀSupport,ꢀand
writeꢀtheꢀnumberꢀonꢀtheꢀoutsideꢀofꢀtheꢀbox,ꢀbeforeꢀreturningꢀany
antennaꢀorꢀreceiver.
• DOꢀinstallꢀtie-wrapꢀshippingꢀrestraintsꢀbeforeꢀpackingꢀanꢀantenna
forꢀshipmentꢀ(seeꢀthe TracVisionꢀA5ꢀAntennaꢀReshipping
Instructions).
• DOꢀpackꢀtheꢀantennaꢀinꢀitsꢀoriginalꢀshippingꢀboxꢀusingꢀtheꢀoriginal
packagingꢀmaterials.
• DOꢀfillꢀoutꢀaꢀReceiverꢀReturnꢀFormꢀ(seeꢀTechnicalꢀBulletin
04_T_LND_12V_1) andꢀfaxꢀitꢀtoꢀKVHꢀatꢀ1-401-845-8133 before
returningꢀaꢀreceiver.
DO NOT...
• DO NOTꢀtakeꢀapartꢀanꢀantennaꢀorꢀreceiverꢀtoꢀattemptꢀrepairs.
• DO NOT returnꢀaꢀreceiverꢀwithoutꢀfirstꢀcompletingꢀaꢀReceiver
ReturnꢀFormꢀandꢀfaxingꢀitꢀtoꢀKVHꢀ(1-401-845-8133).
• DOꢀNOT returnꢀanyꢀunitꢀtoꢀKVHꢀwithoutꢀanꢀRMAꢀnumber.ꢀUnits
receivedꢀwithoutꢀanꢀRMAꢀnumberꢀwillꢀbeꢀreturnedꢀtoꢀyouꢀatꢀyour
expense.
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting
Giude
Ure’sꢀ
Aꢀ5
TarcVsionꢀ
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Flowcharts
The following pages provide step-by-step flowcharts for
troubleshooting the problems noted below:
• Pictureꢀfreezeꢀframesꢀorꢀpixels
• Receiverꢀlocksꢀupꢀafterꢀguideꢀdownloadꢀcompletes
• Receiverꢀturningꢀon/offꢀwithoutꢀuserꢀaction
• ProgramꢀGuideꢀdoesn’tꢀloadꢀand/orꢀonlyꢀoddꢀtranspondersꢀareꢀOK
• Remoteꢀcontrolꢀworksꢀintermittentlyꢀorꢀnotꢀatꢀallꢀ
• NoꢀpictureꢀandꢀnoꢀDIRECTVꢀbanner
• NoꢀpictureꢀbutꢀDIRECTVꢀbannerꢀdisplayed
• Antennaꢀisꢀnoisy
Effective April 2004
Subject to change without notice
54-0239
TracVision A5 Shop Manual
© 2004 KVH Industries, Inc., All rights reserved.
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Picture freeze frames or pixels
Freeze
frames or
pixels
Is the vehicle
Moving
Stationary
stationary or
moving?
1
Stop in a
blockage-free area
and wait 30
Check for
blockage (trees,
rain, dew, etc.)
seconds
Blockage
found?
Yes
No
Picture OK?
No
Yes
Clear blockage
Resume driving
1
Problem
solved?
Yes
No
Yes
Picture OK?
No
Check fittings on
antenna cable
(RG6)
Done
Call
KVH
Done
Fittings OK?
Yes
No
Change the
Correct fitting
channel to CNN
problem
Problem
solved?
No
No
Picture OK?
Yes
Yes
Done
Done -
Weak transponder signal
quality in your area
Call
KVH
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Receiver locks up after guide download completes
Receiver
locks up
when guide
download
completes
Remove power from the
receiver for10 seconds, by
either turning off the receiver
front panel switch or turning
off the vehicle
Restore power to
the receiver
Guide loads and
No
Yes
video is displayed?
Done
Call
KVH
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Receiver turning on/off without user action
Receiver is
turning on and
off without
user action
Is power supply to the
Yes
receiverconsistently
No
between 9 and 16 VDC?
Correct the power
supply problem
Problem
solved?
Yes
No
Done
Check power
connections and
the in-line fuse
Problem
found?
Yes
No
Fix the connection
problem or replace
the fuse, then turn
system back on
Call
KVH
Problem
solved?
Yes
No
Call
KVH
Done
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Program Guide doesn't load
and/or only odd transponders are OK
Program Guide
doesn't load
and/or only odd
transponders
are OK
To check signal quality on odd/even transponders:
1. Press MENU
2. Highlight "System Setup" then press SELECT
3. Highlight "Signal"
4. Select the transponder ("xponder") to check
Is the receiver set to
"stacked LNB"?
Yes
No
Follow the
instructions in
Technical Bulletin
03_T_12V_2 to set
the receiver to
Check for third
party splitters,
amps, etc.
"stacked LNB", then
call KVH for a
destacker kit
To check for "stacked LNB":
1. Press MENU
2. Highlight "System Setup" then
press SELECT
Problem
found?
Yes
No
3. Highlight "Install"
OR
While Program Guide is loading,
press SELECT to bring up the
Done
Guide doesn't load
completely, receiver beeps
after 30 seconds, and
antenna turns off?
"Install" screen
No
Yes
Check the video cable
on the receiver rear
panel connecting from
"To Video" to "Video"
Call KVH
Problem
found?
Yes
No
Turn system back
on by pressing
"SAT" then
Done
"POWER" on
remote control
Problem
solved?
Yes
No
Done
Call KVH
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Remote control works intermittently or not at all
Remote
control works
intermittently
or not at all
Make sure the
receiver is turned
on (you heard two
beeps upon
power-up)
Problem
solved?
Yes
No
Replace batteries
in remote
Done
Problem
solved?
No
Yes
Check RF converter connections
and relocate the RF converter,
ensuring it's at least 3 feet away
from the receiver and other
electronic devices and is not
blocked by metal
Done
Problem
solved?
Yes
No
Call
KVH
Done
Download from Www.Somanuals.com. All Manuals Search And Download.
No picture &
no DIRECTV
banner
displayed on
monitor
TracVision A5 Troubleshooting Flowchart
Symptom: No picture and no DIRECTV banner
4
Is receiver front
panel power switch
turned off?
Yes
No
Is receiver
beeping every few
seconds?
Yes
No
Turn on receiver
Does receiver
2
Yes
beep twice at
power-up?
No
3
Continuous beeping means
power supplied to the
receiver is less than 9 VDC.
Check all
connections
Problem
solved?
Wait 30 seconds
Yes
No
Done
Are monitors on, and are
audio/video cables
connected OK?
Did the
receiver beep
once?
Problem
found?
Yes
No
Yes
No
Yes
No
1
Turn system back
on by pressing
"SAT" then
"POWER" on
remote control
Turn on the
monitors and/or
reconnect cables
Correct connection
problem then cycle
power
Call
KVH
Is the correct video
setting selectedon the
monitor?
No
Yes
4
Select correct
Problem
solved?
Problem
solved?
Yes
No
No
Yes
setting
Done
1
Done
3
2
Problem
solved?
No
Yes
Done
Is supplied power 9VDC
minimum at receiver?
Yes
No
Call
Fix powerand
KVH
check fuse
Cycle power
Problem
solved?
Yes
No
Problem
solved?
Yes
No
Call
KVH
Done
Done
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
To get to the Signal Quality Menu:
1. Press MENU
2. Highlight "System Setup" then press SELECT
3. Highlight "Signal"
No picture
but DIRECTV
banner
Symptom: No picture but DIRECTV banner displayed
displayed
At Signal Quality Menu, is
signal level above50 for
transponders 19 & 22?
No
Yes
1
2
Is it raining; is there
dew on the dome?
Yes
No
Is an error message
displayedon the
monitor?
No
Yes
Wait for rain to
subside or wipeoff
dome
Check antenna
cable (RG6) and
connections
Is there live video on
channel 100 or 201?
Yes
No
Does message say
"Install Access Card"?
No
Yes
Remove receiver
Owner must
call KVH to
activate
front bezel and
ensure access
card is inserted
properly
Problem
solved?
Problem
found?
Cycle power
Yes
No
Yes
No
KVH's Activation
Department:
1-866-551-8004
If no
picture
after 5
Check for
blockage
Reconnect or
replace cable
Done
Problem
solved?
Yes
No
minutes,
call KVH
Does message say
"Call DIRECTV"?
Yes
No
Done
1
Blockage
found?
Problem
solved?
Yes
No
Yes
No
Call
KVH
Has the receiver provided
DIRECTV programming in
the past?
No
Yes
Clear blockage
Done
Owner must
call KVH to
activate
Call DIRECTV to
reactivate
Problem
solved?
Yes
No
KVH's Activation
Department:
Did someone
paint the dome?
Yes
No
1-866-551-8004
Problem
solved?
No
Yes
Done
2
Problem
found
Call
KVH
Call
KVH
Done
Download from Www.Somanuals.com. All Manuals Search And Download.
TracVision A5 Troubleshooting Flowchart
Symptom: Antenna is noisy
Antenna is vibrating
excessively,
thumping, clicking,
or making a grinding
noise
Antenna is
making a
"whirring"
sound
The antenna makes a "whirring" sound
whenever it searches for the satellite.
Is the vehicle
stationary or
moving?
Check for
blockage
Stationary
Moving
Blockage
found?
Call
KVH
Yes
No
While you hear the noise, is
the antenna searchingor do
you have a picture?
Move to a
blockage-free area
Searching
Picture
Check the
clearance between
the antenna and
the roof
Call
KVH
Wait 5 minutes
Is the antenna
touching the roof?
No
Yes
Still making
"whirring"
sound?
Yes
No
Check the
mounting
brackets/spacers/
roof rack for
stability
See the Installation
Guide for details.
Add spacers
Call
KVH
Done
See the Installation
Guide for details.
Adjust mounting
hardware for
proper fit
Take a test drive
Problem
solved?
Yes
No
Problem
solved?
No
Yes
Take a test drive
Call
KVH
Done
Done
Download from Www.Somanuals.com. All Manuals Search And Download.
|