Konftel Amplified Phone 910101063 User Manual

The Konftel 300IP User Guide  
ENGLISH  
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TABLE OF CONTENTS  
Description  
2
Conference guide  
21  
General.................................................. 2  
Maintenance .......................................... 2  
Connections........................................... 2  
Keypad.................................................. 4  
Display screen........................................ 5  
Navigation and selection in menus ........... 6  
Making conference group calls................21  
Displaying conference group participants 22  
Adding a conference group .................... 22  
Editing a conference group .................... 22  
Deleting a conference group .................. 23  
Deleting all conference groups ............... 23  
Displaying conference guide status......... 23  
Answering and making calls  
8
Recording  
24  
Answering calls....................................... 8  
Answering calls on hold........................... 8  
Making calls........................................... 8  
Redialling............................................... 8  
Calling from the phonebook ..................... 9  
Starting a recording ...............................24  
Mute function........................................24  
Hold.....................................................24  
Ending a recording.................................24  
Listening to a recording......................... 25  
Editing the name of a recording.............. 25  
Deleting a recording.............................. 26  
Deleting all recordings........................... 26  
Adjusting the recording indicator............ 26  
Displaying recording feature status......... 26  
During a call  
10  
Adjusting the speaker volume..................10  
Placing calls on temporary hold...............10  
Ending calls ..........................................10  
Secure connection.................................10  
Making multi-party calls  
Adding another party to a call .................11  
Making conference group calls................11  
11  
Settings  
27  
Basic settings....................................... 27  
Advanced settings ................................ 29  
Settings during a call ............................ 30  
System.................................................31  
Checking status.................................... 32  
Managing phone lines  
Selecting account when dialling .............12  
Switching between lines during multi-  
12  
party calls.............................................13  
Cutting a line ........................................14  
Transferring calls ...................................14  
Using the web interface  
34  
Checking network addresses.................. 34  
Logging in to the Konftel 300IP............. 35  
Managing the phonebook....................... 36  
Managing the conference guide.............. 39  
Checking the call list..............................41  
Basic settings....................................... 42  
Restarting the Konftel 300IP................. 44  
Checking status.................................... 45  
Profiles  
15  
Using a user profile................................15  
Changing the profile name and password .16  
Phonebook  
17  
Searching for contacts ...........................17  
Adding contacts ....................................17  
Editing contacts ....................................17  
Deleting contacts...................................18  
Deleting all conference groups ................18  
Displaying phonebook status...................18  
IP, SIP, URI and IP telephony  
Technical specifications  
Service and guarantee  
46  
48  
50  
External phonebook (LDAP)  
19  
Search for and call a contact ................. 20  
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DESCRIPTION  
GENERAL  
The Konftel 300IP is a conference phone for IP telephony offering a host of innovative  
features:  
• OmniSound® HD audio technology  
• IP telephony for flexible and affordable telephony  
• Option of using two accounts simultaneously  
• Conference feature for automatic multi-party dialling.  
• Management of lines during a call (dialling new parties, creating a multi-party call,  
splitting a multi-party call)  
• Recorder capability  
• Web interface for simple management of contacts, conference groups and settings  
• Extra microphone connection for wider reception (option)  
• Connection for wireless headset or PA system (option)  
• Future-proof, can be upgraded with smart functions.  
• Two-year guarantee.  
The Konftel 300IP is a future-proof product that is constantly evolving with smart new  
features.  
MAINTENANCE  
Clean the equipment with a soft, dry cloth. Never use liquids.  
CONNECTIONS  
Please refer to the “Konftel 300IP Installation Guide” for instructions on how to con-  
nect and register your conference phone.  
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DESCRIPTION  
Speaker  
Microphone  
Display screen Keypad  
LEDs  
SD memory  
card port  
LEDs  
Flashing blue  
Incoming call  
Steady blue light Call in progress  
Flashing red Hold, microphone and  
speaker turned off  
Steady red light Mute, microphone turned  
off  
Network cable port  
Expansion micro-  
phone port  
AUX port  
Security lock port  
Power supply port  
Expansion microphone port  
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DESCRIPTION  
KEYPAD  
UP ARROW  
navigation in menus,  
display of call list  
MENU,  
settings menu  
DOWN ARROW  
navigation in menus,  
display of call list  
C
no/end/back,  
recording  
OK  
yes/confirm choice  
Answer/connect  
new line  
Increase volume  
Decrease volume  
Hang up/end line  
CONFERENCE  
automatic dialling of  
conference groups  
Mute  
HOLD  
LINE  
Line selection  
Alphanumerical buttons, phonebook  
Writing text  
Each button contains letters and characters - more than those shown on the button (see  
illustration below). Press the same button repeatedly to change to another character. If  
there are two letters under the same button that you want to enter one after the other, you  
need to pause slightly before entering the second letter.  
Press C to delete the last character you entered.  
(blank) . - 1  
G H I 4  
A B C Å Ä Á À 2  
J K L 5  
D E F É È 3  
M N O Ö Ø Ñ 6  
W X Y Z 9  
P Q R S 7  
T U V Ü Ú 8  
0
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DESCRIPTION  
DISPLAY SCREEN  
On Hook  
Press  
to display this screen.  
Date  
Time  
Display text (can be changed)  
Registered  
Not registered  
Account name (can be changed)  
Off Hook  
Press  
to display this screen.  
Call duration  
Time  
Information text (see below)  
Phone lines (L1–L4)  
Line status (see below)  
Secure connection (see page 10)  
Line status:  
Line free (Before account name – telephone not registered)  
Line connected (Before account name – telephone registered)  
Line on hold (“HOLD” displayed on the screen – all calls on hold)  
Line (called party) busy  
Own line put on hold by other party  
Recording call  
Secure connection  
Information text displays one of the following:  
Number or name of each phone line  
(The name will be displayed if a number is in the phone book)  
Explanation of what you should do (For example ENTER NUMBER)  
Status (For example HOLD when you place all calls on hold)  
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DESCRIPTION  
Line menu  
Press LINE to switch to and from this menu.  
Line/number/name  
New line (two lines if two accounts are registered)  
Option for creating or splitting conference calls  
Menu  
Press MENU to switch to and from a menu.  
Current menu  
Submenu  
Marked option – open by pressing OK button  
Scrolling list  
(indication of where the marked option is in the list or menu)  
List of setting options:  
Existing settings  
Marked option – select by pressing OK button  
List of names:  
Marked name – select by pressing OK button  
NAVIGATION AND SELECTION IN MENUS  
Press MENU.  
Select the option you want from the menu using the arrow buttons.  
Confirm by pressing OK to select the marked option.  
Cancel the setting or go back one level in the menu by pressing C.  
Quit the menu by pressing MENU again.  
Note that after you have made changes to a setting, you must press OK to activate the  
setting.  
It is possible to open a menu option directly by pressing the number button that cor-  
responds to the position of the option in the menu (e.g. 2 to open PHONE BOOK and  
then 3 to select EDIT CONTACT).  
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DESCRIPTION  
Writing style in instructions  
In the instructions, MENU > SETTINGS (6) means you should:  
Press MENU.  
Mark the SETTINGS option using the arrow buttons and confirm by pressing OK to  
open the menu (or press button number 6).  
Correspondingly, Phone book > Conference Guide in the web interface means you should  
select Menu Phone book and the Conference Guide tab.  
Menu tree  
1
2
3
4
5
6
7
8
PROFILES  
PHONE BOOK  
EXT. PHONE BOOK  
CONF GUIDE  
RECORDING  
SETTINGS  
SYSTEM  
STATUS  
DEFAULT  
PROFILE 1  
PROFILE 2  
PROFILE 3  
PROFILE 4  
SEARCH  
CONTACT  
SEARCH  
GROUP  
PLAYBACK  
FILE  
BASIC  
RESTART  
REBOOT  
ACCOUNTS  
NETWORK  
ADD  
CONTACT  
ADD  
GROUP  
RENAME  
FILE  
ADVANCED  
EDIT  
CONTACT  
EDIT  
GROUP  
ERASE  
FILE  
FACTORY  
RESET  
NAT  
TRAVERSAL  
BASIC  
SETTINGS  
ERASE  
CONTACT  
ERASE  
GROUP  
ERASE  
ALL  
MEDIA  
ACCOUNTS  
LANGUAGE  
KEY TONE  
RING LEVEL  
EQUALIZER  
AUX PORT  
PA  
ERASE  
ALL  
ERASE  
ALL  
SETTINGS  
TIME  
STATUS  
STATUS  
STATUS  
DEVICE  
TIME  
FORMAT  
SCREEN  
TEXT  
DEFAULT  
The simplest way to make settings and edit contacts is using a PC and the Konftel  
300IP web interface (see page 34).  
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ANSWERING AND MAKING CALLS  
ANSWERING CALLS  
A ring tone is heard and the blue LEDs start flashing.  
Press  
to answer.  
The LEDs show a steady blue light.  
ANSWERING CALLS ON HOLD  
If a call is made to the conference phone during another call, you will hear a double tone,  
INCOMING CALL will be displayed on the screen and the blue LEDs start flashing.  
Press  
to answer.  
The original call will automatically be put on hold.  
Press the  
Press  
(Conference) button to connect the calls.  
to end the new call and HOLD to reconnect the original call.  
Use the line mode LINE (See page 13) to switch between the calls.  
MAKING CALLS  
See “MANAGING PHONE LINES” on page 12 about selecting an account before dialling.  
Dial the number.  
Press  
.
The number is called and the LEDs show a steady blue light. The duration of the call is shown on  
the display screen.  
Or:  
Press  
.
Dial the number and press OK to confirm.  
The number is called and the LEDs show a steady blue light. The duration of the call is shown on  
the display screen.  
REDIALLING  
Press an arrow button.  
The last number that you dialled appears on the display screen.  
Use the arrow buttons to scroll through the call list.  
Press  
.
The number you have selected is dialled.  
You can delete the call list by scrolling to the end of the list and pressing OK when the  
question “CLEAR LIST?” appears.  
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ANSWERING AND MAKING CALLS  
CALLING FROM THE PHONEBOOK  
Please turn to page 17 for instructions on adding and updating contacts in the phone-  
book.  
Press and hold down a number button for two seconds.  
The phonebook appears on the display screen. The pre-programmed names appear in alphabetical  
order, starting with the number button’s first letter.  
Use the arrow buttons to mark the name in the phonebook.  
Press  
.
The number you have selected is dialled.  
Konftel 300IP also supports an external phonebook in the form of a catalog server  
(LDAP server). Read more on page 19.  
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DURING A CALL  
ADJUSTING THE SPEAKER VOLUME  
Adjust the speaker volume using the buttons  
and  
.
PLACING CALLS ON TEMPORARY HOLD  
Mute  
Press  
(Mute) to turn off the microphone.  
The LEDs change from blue to red. The other party cannot hear what you are saying.  
Press  
(Mute) to reconnect the call.  
Hold  
Press HOLD to put the call on hold.  
The LEDs change from blue to flashing red. Both the microphone and the speaker are turned off  
and the call is on hold.  
Press HOLD to reconnect the call.  
ENDING CALLS  
End the call by pressing  
.
SECURE CONNECTION  
The Konftel 300IP supports secure data connections between devices (authentication and  
encryption). This feature must be activated by the administrator.  
You know the feature is activated if you see a closed padlock in the lower right-hand  
corner of the display screen when the Konftel 300IP has a secure connection to the other  
phone. If the phone or PBX you are calling does not support secure connections, you will  
see an open padlock on the screen. See the illustration on page 5.  
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MAKING MULTI-PARTY CALLS  
Turn to “MANAGING PHONE LINES” on the next page for instructions on putting an  
individual on hold during a multi-party call and other more advanced features.  
ADDING ANOTHER PARTY TO A CALL  
If there are free lines, new parties can be added, regardless of whether you have used  
the  
(Conference) button or if you are making a normal call.  
Press during the call to get a new dialling tone.  
Calls in progress are put on hold.  
Dial the new number.  
You can also press an arrow button to use the call list or use the menu to access  
the phonebook.  
Press the  
(Conference ) button to merge all lines into a multi-party call.  
MAKING CONFERENCE GROUP CALLS  
See “CONFERENCE GUIDE” on page 21 to create and edit conference groups.  
Press the  
(Conference) button.  
Select the conference group you want to call and press OK to confirm.  
The Konftel 300IP dials all the contacts in the group.  
The box in front of a person’s name fills as soon as that person answers.  
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MANAGING PHONE LINES  
SELECTING ACCOUNT WHEN DIALLING  
If you have more than one account registered in your Konftel 300IP, you can use the line  
mode to select the account that you want to use for the new call.  
Making a new call  
Press LINE.  
The line menu with the name of your accounts is displayed.  
Select the account you wish to use for the new call and press OK or  
.
Dial the number and press OK to confirm.  
Adding a party  
In the same way, a party can be added and an account selected for that party during a  
call.  
Press LINE.  
The line menu with the name of your accounts (NEW:Xxx) and lines that are already busy will be  
displayed.  
Select the account you wish to use for the new call and press OK or  
Other calls are put on hold.  
.
Dial the new number.  
Press the  
(Conference ) button to merge all lines into a multi-party call.  
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MANAGING PHONE LINES  
SWITCHING BETWEEN LINES DURING MULTI-PARTY CALLS  
Talking privately with one individual  
Press HOLD.  
All lines are put on hold.  
Alternatively, you can press HOLD after opening the line menu or you can select  
SPLIT CONFERENCE from the line menu to put the lines on hold.  
Press LINE.  
The line menu is displayed.  
Mark a party in the line menu and press OK or HOLD.  
The party is reconnected to the call.  
Switching to another caller  
This assumes that you are talking with just one individual as described above.  
Mark another party in the line menu and press HOLD.  
The first party is put on hold and the other is connected to the call.  
Talking to several parties  
This assumes that you are talking with just one individual as described above.  
Mark another party in the line menu and press OK.  
Both the first and the second party are connected to the call.  
Talking to all parties  
Press  
(Conference).  
All parties are connected to the call.  
An alternative way to connect all lines to the call is to select MAKE CONFERENCE in  
the line menu.  
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MANAGING PHONE LINES  
CUTTING A LINE  
Individual lines can be cut out of a multi-party call.  
Press LINE.  
The line menu is displayed.  
Mark the line you want to cut and press  
.
TRANSFERRING CALLS  
If you wish to transfer a call to another telephone.  
Select MENU > TRANSFER.  
Dial the number and press OK to confirm.  
The call is transferred to the other telephone.  
NB. Some PBXs do not support this option.  
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PROFILES  
The Konftel 300IP gives you the option of using a password to protect contact information  
in the phonebook and conference guide. All contacts entered by default can be accessed  
by all users and cannot be password protected. All contacts entered by Admin are also  
displayed in default mode.  
To enter personal contacts, conference groups and settings that are inaccessible to other  
users, select user profile and enter the PIN code for the profile. The four personal user  
profiles each hold up to 1000 contacts and 20 conference groups.  
Settings that are unique for each profile are:  
• Standard account (If two accounts are registered)  
• Language  
• Ringtone level  
• Keypad tone  
• Time format  
• Equalizer  
• Display text  
Contacts and other settings are managed in the same way if you log in with a user profile,  
except that the changes you make do not affect other users.  
Note the user profile name and PIN code can only be changed via the web interface.  
Admin is able to change all user profile names and PIN codes.  
USING A USER PROFILE  
Select MENU > PROFILES (1).  
Mark the profile you want and press OK.  
Enter the PIN code for the profile.  
The default code is 0000.  
Logging out of the profile  
Select MENU > PROFILES (1).  
Press OK with the LOGOUT option marked.  
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PROFILES  
CHANGING THE PROFILE NAME AND PASSWORD  
Log in to Konftel 300IP, see pages 34–35.  
Select Settings > Basic.  
Click on the Edit button under the heading Profiles.  
Enter a name and a new PIN code.  
Click on Set and save your settings by clicking on Save.  
Make a note of the name and PIN code and keep them in a safe place. The adminis-  
trator is able to reset the settings.  
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PHONEBOOK  
The Konftel 300IP’s phonebook can hold up to 1000 numbers in each user profile. See  
page 8 for making calls via the phonebook.  
Please turn to page 4 for instructions on using the keypad to enter text.  
SEARCHING FOR CONTACTS  
The simplest way to search for a contact in the address book is to hold down an  
alphanumeric button for two seconds (see page 8). You can also search for a contact  
via the PHONEBOOK menu.  
Select MENU > PHONE BOOK > SEARCH CONTACT.  
Mark the contact you want.  
You can use the arrow buttons to press an alphanumeric button to jump to the first  
name that starts with that letter in the list.  
Press OK or  
MENU to exit the menu.  
to dial the selected contact, C to return to the PHONEBOOK menu or  
ADDING CONTACTS  
Select MENU > PHONE BOOK > ADD CONTACT.  
Enter the name of the contact and press OK to confirm.  
Write the number and press OK to confirm.  
Press OK to add another contact or MENU to exit the menu.  
EDITING CONTACTS  
Select MENU > PHONE BOOK > EDIT CONTACT.  
Mark the contact you want to change. Press OK to confirm.  
Make the change and press OK to confirm.  
Delete a number or a letter in a name by pressing C. If you want to cancel the  
change you are making and leave the name or number as they were, press C until the  
PHONEBOOK menu appears.  
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PHONEBOOK  
DELETING CONTACTS  
Select MENU > PHONE BOOK > ERASE CONTACT (2,4).  
Mark the contact you want to delete and press OK.  
Confirm that you really want to delete the contact by pressing OK or cancel the dele-  
tion of a contact by pressing C.  
DELETING ALL CONFERENCE GROUPS  
Select MENU > PHONE BOOK > ERASE ALL (2,5).  
Confirm that you really want to delete all contacts by pressing OK or cancel the dele-  
tion of a contact by pressing C.  
DISPLAYING PHONEBOOK STATUS  
Select MENU > PHONE BOOK > STATUS (2,6).  
The display screen indicates the number of contacts already stored plus how many more contacts  
can be added.  
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EXTERNAL PHONEBOOK (LDAP)  
Konftel 300IP has support for an external phonebook. This means it can communicate  
with a catalog server according to LDAP (Lightweight Directory Access Protocol). To make  
the external phonebook accessible, an administrator must activate and configure the  
LDAP function in Konftel 300IP.  
An LDAP database can hold thousands of contacts and for this reason, Konftel 300IP  
includes a search function to filter the content of the database dynamically, based on the  
search characters you enter.  
The first three contacts  
that match your search  
Selected contact (Use  
the arrow keys to scroll  
the list)  
The number of contacts in  
the database that match your  
search  
(If the > sign is visible before  
the number, it means that there  
are more contacts available but  
they are not shown)  
The search characters  
you entered  
When you find the right contact, you can open it with OK. When you have done this, you  
can choose which of the contact’s telephone numbers you want to ring (for instance, work,  
mobile or home).  
List of telephone numbers  
for the selected contact  
Please note, the administrator has the option to configure the function in different  
ways; this means it may function differently to the way described here.  
The administrator can determine in which database field your search characters will be  
used, the number of hits that are to be displayed in Konftel 300IP and the information  
that is to be displayed (name, company, department, telephone number).  
Contact the company’s telephone or network manager for information on how LDAP is  
configured for your Konftel 300IP.  
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EXTERNAL PHONEBOOK (LDAP)  
SEARCH FOR AND CALL A CONTACT  
Select MENU > EXT. PHONEBOOK (3).  
Konftel 300IP contacts the database, which sends all the contacts. The first 50 are shown in  
Konftel 300IP (with standard default settings).  
Enter one or more search characters to filter the list.  
The number of hits in the database is reduced for each character you enter.  
If the > sign is visible before the information on the number of hits, it means that  
there are more contacts available but they are not shown.  
Enter search characters, until the number of hits is low enough for you to find the  
contact you want easily.  
You can delete an incorrect character with the key C.  
Please turn to page 4 for instructions on how to use the keypad to enter text.  
Mark the contact you want by using the arrow keys and open it by pressing OK.  
If you regret your search, you can press C to return to the search results or MENU to  
finish the search.  
Mark the number you want to dial (if several telephone numbers are displayed for the  
contact) and press OK or  
.
The number you have selected is dialled.  
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CONFERENCE GUIDE  
The conference guide makes it easy to set up calls with as many as five people, including  
your own phone. The Konftel 300IP automatically dials all the contacts in the conference  
group.  
You can create 20 conference groups in each user profile.  
Entering text with the keypad  
Please turn to page 4 for instructions on using the keypad to enter text.  
MAKING CONFERENCE GROUP CALLS  
Press the  
(Conference) button.  
Select the conference group you want to call.  
You can use the arrow buttons to press an alphanumeric button to jump to the first  
name that starts with that letter in the list.  
Press OK if you want to see who is in the group before you make the call.  
(Then press OK again or  
to call.)  
Press  
directly if you want to make the call without first checking who is in the  
group.  
The Konftel 300IP dials all the contacts in the group.  
The box in front of a person’s name fills as soon as that person answers.  
You can also use the menu to search for and dial a conference group.  
Select MENU > CONF GUIDE > SEARCH GROUP (4,1), select the conference group  
you want and confirm by pressing OK or  
in the same way as above.  
Adding another party to a call  
Press  
during the call to get a new dialling tone.  
Calls in progress are put on hold.  
Dial the new number.  
You can also press an arrow button to use the call list or use the menu to access the  
phonebook.  
Press the  
(Conference) button to connect the calls.  
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CONFERENCE GUIDE  
DISPLAYING CONFERENCE GROUP PARTICIPANTS  
Select MENU > CONF GUIDE > SEARCH GROUP (4,1).  
Mark the group you want and press OK.  
The names of the conference group participants are displayed.  
Press C to return to the CONFERENCE GUIDE menu or MENU to exit the menu. Press  
OK or  
to dial the group.  
ADDING A CONFERENCE GROUP  
Select MENU > CONF GUIDE > ADD GROUP (4,2).  
Enter a group name and press OK to confirm.  
Press OK to enter the first person.  
Write the name of the first person and press OK to confirm. Enter the number and  
press OK to confirm.  
Press OK to add another person and repeat the above steps.  
Conclude by pressing C.  
EDITING A CONFERENCE GROUP  
Select MENU > CONF GUIDE > EDIT GROUP (4,3).  
Here, you can change the name of a conference group, add or delete a person from a  
group and change a person’s name and phone number.  
Mark your choice of option in the menu using the arrow buttons and press OK to  
confirm.  
The names of the conference groups are displayed.  
Mark the group you want to change and press OK to confirm.  
Mark a person you want to change and press OK to confirm.  
Make the change and press OK to confirm.  
Delete a number or a letter in a name by pressing C. If you want to cancel the  
change you are making and leave the name or number as they were, press C until the  
CONFERENCE GUIDE menu appears.  
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CONFERENCE GUIDE  
DELETING A CONFERENCE GROUP  
Select MENU > CONF GUIDE > ERASE GROUP (4,4).  
Mark the group you want to delete and press OK.  
Confirm that you really want to delete the group by pressing OK or cancel the deletion  
of a group by pressing C.  
DELETING ALL CONFERENCE GROUPS  
Select MENU > CONF GUIDE > ERASE ALL (4,5).  
Confirm that you really want to delete all groups by pressing OK or cancel the deletion  
of all groups by pressing C.  
DISPLAYING CONFERENCE GUIDE STATUS  
Select MENU > CONF GUIDE > STATUS (4,6).  
The display screen indicates the number of conference groups already stored plus how  
many more groups can be added.  
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RECORDING  
It is possible to record a phone conference on an SD (Secure Digital) memory card so  
you can listen to it later on. It is possible to record a call in progress and use the Konftel  
300IP as a dictaphone. Konftel 300IP supports SD and SDHC cards and the recording  
capacity is 35 hours per GB.  
A flashing symbol appears on the display screen during recording. A beep is heard every  
20 seconds so that other parties in the call know it is being recorded. The beep can be  
turned off (see page 26).  
The recorded call is saved on the memory card. The document is named after the time at  
which the recording began (e.g. 14-35-01.wav) and is saved in a folder with the current  
date. This name can be changed after the recording has ended.  
STARTING A RECORDING  
Remember to notify all parties in the call before you start recording.  
Press the REC/C button for two seconds and press OK to confirm.  
The recording symbol flashes on the display screen.  
MUTE FUNCTION  
Press the  
The LEDs change from blue to red.  
(Mute) button during a call to turn the microphone off.  
The other party cannot hear what you are saying and only the called party is recorded.  
HOLD  
Press HOLD during the call to put the call on hold.  
The LEDs change from blue to flashing red.  
Both the microphone and the speaker are turned off and the call is on hold. None of the parties  
will now be recorded.  
ENDING A RECORDING  
Press the REC/C button for two seconds and press OK to confirm.  
The recording symbol is no longer displayed on the screen.  
If you are recording a call and the call is ended, you will be asked if you want to stop  
recording.  
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RECORDING  
LISTENING TO A RECORDING  
You can listen to a recorded phone conference on your Konftel 300IP or a computer using  
an SD memory card reader. Recordings are saved in wav format and can be played back  
on your choice of media player. Listening to recordings on the Konftel 300IP:  
Select MENU > RECORDING > PLAYBACK FILE (5,1).  
Mark the folder you want (date) and press OK to confirm.  
A list of all recordings for the specified date is displayed. Names, date, time and length are  
displayed for each recording.  
Mark the recording you want and start the playback by pressing OK.  
Adjusting the speaker volume  
Increase the volume using the  
button and lower it using  
.
Pause playback  
Pause the playback by pressing OK.  
Restart playback by pressing OK again.  
Move forward in the recording during playback  
Move forward in the recording by pressing arrow down or backward by pressing arrow  
up.  
The recording advances about 10 seconds every time you press the button.  
Stop playback  
Stop the playback by pressing C.  
EDITING THE NAME OF A RECORDING  
The recording is named by default with the time at which the recording started.  
Select MENU > RECORDING > RENAME FILE (5,2).  
Mark the folder you want and press OK to confirm.  
Mark the recording to be edited and press OK.  
Make the change and press OK to confirm.  
Delete a number or a letter in a name by pressing C.  
If you want to cancel the change you are making and leave the name or number as they  
were, press C several times until the RENAME FILE menu appears.  
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RECORDING  
DELETING A RECORDING  
Select MENU > RECORDING > ERASE FILE (5,3).  
Mark the folder you want and press OK.  
Mark the recording to be deleted and press OK.  
Confirm that you really want to delete the recording by pressing OK again, or cancel  
the deletion of a recording by pressing C.  
DELETING ALL RECORDINGS  
Select MENU > RECORDING > ERASE ALL (5,4).  
Confirm that you really want to delete all recordings by pressing OK again, or cancel  
the deletion of a recording by pressing C.  
ADJUSTING THE RECORDING INDICATOR  
A short beep is heard every 20 seconds so that all the parties in the call know it is being  
recorded. This feature can be turned off.  
Select MENU > RECORDING > SETTINGS (5,5).  
Select your choice and press OK to confirm.  
DISPLAYING RECORDING FEATURE STATUS  
Select MENU > RECORDING > STATUS (5,6).  
The display screen indicates the number of recordings, the total length of recorded calls and how  
many hours of recording time are left before the memory card is full.  
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SETTINGS  
The Konftel 300IP has two groups of settings: Basic and Advanced. You must enter the  
Admin. PIN code to access the advanced settings.  
The simplest way to make settings is using a PC and the Konftel 300IP web interface  
(see page 34).  
BASIC SETTINGS  
Select default account  
If the phone has two registered accounts, you can choose one of them as default.  
Select MENU > SETTINGS > BASIC > ACCOUNTS (6,1,1).  
Select ACCOUNT 1 or ACCOUNT 2 and press OK to confirm.  
The account name is displayed. NOT CONFIGURED will be displayed if the selected account is not  
registered.  
Selecting languages  
Select MENU > SETTINGS > BASIC > LANGUAGE (6,1,2).  
Select the language you want and press OK to confirm.  
Deactivating keypad tones  
You can select whether or not you want a tone to be heard when you press a button. Note  
that this setting does not affect the tone you hear when you dial a number in call mode.  
Select MENU > SETTINGS > BASIC > KEY TONE (6,1,3).  
Select your choice and press OK to confirm.  
Adjusting ring level volume  
Select MENU > SETTINGS > BASIC > RING LEVEL (6,1,4).  
Select your choice and press OK to confirm.  
There are six volume levels plus a silent mode. You will hear the ring tone for each  
level you select. If you select silent mode, an LED on the phone flashes when an  
incoming call is received.  
Adjusting sound (equalizer)  
The sound reproduction can be adjusted to the required pitch (SOFT, NEUTRAL and  
BRIGHT).  
Select MENU > SETTINGS > BASIC > EQUALIZER (6,1,5).  
Select your choice and press OK to confirm.  
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SETTINGS  
Settings when connecting external equipment (Aux)  
The Konftel 300IP can be connected to a wireless headset or an external PA system. An  
optional PA interface box is required for PA system connection.  
Select MENU > SETTINGS > BASIC > AUX PORT (6,1,6).  
Select the PA option to activate features for external microphone mixer and PA  
system.  
Do not select the PA option unless a PA system is connected. This option turns off  
the internal microphone and internal speakers. The HEADSET option may be selected  
whether or not a headset is connected.  
Settings for external PA system  
It is assumed that the PA option has been activated in the previous menu before making  
these settings.  
Select MENU > SETTINGS > BASIC > PA (6,1,7).  
Select INTERNAL MIC and press OK to switch between on (shaded box) and off.  
To ensure maximum audio quality, do not use the internal microphone and external  
microphones connected via the PA interface box at the same time.  
Only the internal microphone is turned off. Any external microphones connected to the  
Konftel 300IP are still turned on.  
Select INTERNAL SPKR and press OK to switch between on (shaded box) and off.  
To ensure maximum audio quality, do not use the internal speakers and external  
speakers connected via the PA interface box at the same time.  
Time format  
The date and time can only be set by Admin. The time is normally retrieved from a time  
server. The time format has 12-hour and 24-hour options.  
Select MENU > SETTINGS > BASIC > TIME FORMAT (6,1,8).  
Select your choice and press OK to confirm.  
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SETTINGS  
Changing text on the display screen  
The text on the display screen can be changed when the Konftel 300IP is on hook.  
Select MENU > SETTINGS > BASIC > SCREEN TEXT (6,1,9).  
Delete existing text using C and enter your new text. Press OK to confirm.  
Resetting  
This resets all user settings for the user profile shown to factory default settings. The  
phonebook, conference guide and all basic settings are reset. Account, network and SIP  
settings are not reset.  
Select MENU > SETTINGS > BASIC > DEFAULT.  
Confirm that you really want to reset the settings to default by pressing OK again, or  
cancel the resetting procedure by pressing C.  
ADVANCED SETTINGS  
Only Admin. is able to make these settings. See “Installation and Administration of  
Konftel 300IP”.  
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SETTINGS  
SETTINGS DURING A CALL  
The HEADSET/PA, PHONE BOOK, TRANSFER and EQUALIZER menus may be accessed  
during a call and are displayed when the MENU button is pressed. The first option is  
either HEADSET or PA depending on whether PA is activated or not.  
These HEADSET/PA settings can only be accessed when a call is connected.  
Turn off the internal speakers when using a headset  
PA should not be activated when using the HEADSET menu option.  
A wireless headset can be used if a person needs to move far away from the conference  
phone (e.g. during a seminar or presentation). The internal speakers can be turned off  
temporarily if you wish to use the Konftel 300IP as a personal telephone with a headset.  
Select MENU > HEADSET.  
Select YES when asked “SPEAKER OFF?”.  
The speakers come on automatically when the call is ended.  
Adjusting microphone volume from PA system  
PA should be activated when using the PA menu option.  
Select MENU > PA > PA MONITOR.  
Adjust the microphone volume from the mixer so that the level on the display screen is  
around 10–12 when speaking in a normal tone.  
Adjusting PA calibration manually  
It is possible to calibrate the duplex performance of the conference phone when it is  
connected to a PA system. The calibration level can be set automatically by the Konftel  
300IP or adjusted manually to any value between 0 and 5 (0 being full duplex).  
Increase the calibration if the remote party experiences disturbing echoes.  
Decrease the calibration if the remote party experiences low duplex, i.e. your voice is  
muted or clipped when the other party is speaking.  
The position of the PA system’s microphones and speakers and the amplifier’s settings  
may affect full duplex performance.  
Select MENU > PA > CALIBRATION.  
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SETTINGS  
AUTO is the default setting and is recommended in most cases. The figure shown in  
brackets is the measured calibration value.  
Select different levels and compare the audio quality to achieve your preferred setting.  
NB. You must ask the person you are calling to assess the effect of the adjustments  
you make.  
SYSTEM  
The system menu can be used for manual restarts and resets.  
Restarting the phone programme  
This restarts the phone, which takes about two minutes.  
Select MENU > SYSTEM > RESTART (7,1).  
Confirm that you really want to restart by pressing OK again, or cancel the restart by  
pressing C.  
Restarting the phone  
This restarts the telephone application, which takes less than 30 seconds.  
Select MENU > SYSTEM > REBOOT (7,2).  
Confirm that you really want to restart by pressing OK again, or cancel the restart by  
pressing C.  
Restore to factory settings  
This option fully restores the Konftel 300IP to factory settings. All settings are deleted,  
including PIN codes and registered accounts. Alternatively, a PIN code is required for  
Admin.  
Select MENU > SYSTEM > FACTORY RESET (7,3).  
Enter the PIN code for Admin and press OK.  
Confirm that you really want to restart by pressing OK again, or cancel the restart by  
pressing C.  
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SETTINGS  
CHECKING STATUS  
The status menu can be used for troubleshooting. Only the administrator is able to change  
these settings. See “Installation and Administration of Konftel 300IP” for an explanation  
of the settings.  
Account 1  
To check account settings for SIP account 1.  
Select MENU > STATUS > ACCOUNTS > ACCOUNT 1 (8,1,1).  
This shows the status for:  
- ACCOUNT NAME  
- STATUS  
- REGISTRAR  
- SIP ID  
- AUTH.NAME  
- REALM  
- PROXY  
Account 2  
To check account settings for SIP account 2.  
Select MENU > STATUS > ACCOUNTS > ACCOUNT 2 (8,1,2).  
Shows the same information as the menu option above.  
Transfer protocol  
To check which protocol is used to transmit data packages over the network.  
Select MENU > STATUS > ACCOUNTS > TRANSPORT (8,1,3).  
Current protocol is displayed.  
Network  
To check which protocol is used to transmit data packages over the network.  
Select MENU > STATUS > NETWORK (8,2).  
This shows the status for:  
- DHCP  
- IP ADDRESS  
- HOSTNAME  
- DOMAIN  
- NETWORK  
- GATEWAY  
- DNS 1  
- DNS 2  
- VLAN  
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SETTINGS  
NAT Traversal  
To check whether address conversion is activated, which may be necessary if the phone is  
behind a firewall.  
Select MENU > STATUS > NAT TRAVERSAL (8,3).  
This shows the status for:  
- STUN  
- TURN  
- ICE  
Media  
To check priorities of audio codecs and DTMF signalling.  
Select MENU > STATUS > MEDIA (8,4).  
This shows the status for:  
- CODEC PRIORITY  
- VAD  
- DTMF SIGNALLING  
- SECURITY RTP  
- SECURE SIGNALLING  
Time  
To check time servers and time zones.  
Select MENU > STATUS > TIME (8,5).  
This shows the status for:  
- NTP  
- NTP SERVER  
- TIMEZONE  
Equipment  
To check the phone’s serial number and software version.  
Select MENU > STATUS > DEVICE (8,6).  
This shows the status for:  
- KONFTEL 300IP (software version and date)  
- SERIAL NUMBER  
- MAC ADDRESS  
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USING THE WEB INTERFACE  
You can use the web browser of a PC connected to the same network to manage contacts,  
conference groups and settings in the Konftel 300IP.  
Your choice of language for the Konftel 300IP does not affect the web interface,  
which is only in English.  
For security reasons, recordings can only be managed directly on the Konftel 300IP. All  
other settings that can be made directly on the Konftel 30IP can also be made via the  
web interface. It is also possible to import and export contacts and conference groups,  
name user profiles and change PIN codes, which can only be done via the web interface.  
The administrator can also view logs, update software and create a configuration file.  
Settings for accounts and networks require you to log in as an administrator. However, you  
can always check all settings as a user. Settings that require administrator rights are listed  
in the “Konftel 300IP Installation Guide” and “Installation and Administration of Konftel  
300IP”.  
The default setting for the PIN code is 0000 for the user account (Default, Profile 1,  
Profile 2, Profile 3 and Profile 4). We recommend that you change the PIN codes in order  
to protect the settings. The code may consist of eight digits. The administrator can always  
view and change the PIN codes to the user accounts. The administrator’s PIN code can  
only be reset with a complete reset to factory settings.  
CHECKING NETWORK ADDRESSES  
You must use the network address to log into the web server in the Konftel 300IP.  
Press MENU and select the menu option STATUS > NETWORK (8,2).  
Check the conference phone’s network address under the heading IP ADDRESS.  
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USING THE WEB INTERFACE  
LOGGING IN TO THE KONFTEL 300IP  
Enter the phone’s network address in the web browser address bar.  
Select Default or an empty user profile in Profile and enter the PIN code.  
The default code is 0000.  
You can create a personal password-protected phonebook using a user profile.  
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USING THE WEB INTERFACE  
MANAGING THE PHONEBOOK  
Select Phone Book.  
Here, you can add, change and delete contacts. You can also import existing contacts.  
When you call or are called by a contact who is already in the phonebook, that  
person’s name is displayed on the screen.  
Adding a contact  
Enter the contact’s name under Name:  
Enter the contact’s phone number or URI under Number/URI.  
Information about URI can be found on pages 44–45.  
The way the number can be written may depend on the SIP PBX being used, but  
normally you can use:  
• Complete phone number, including country code  
• Phone number, including area code  
• Local phone number only  
• Internal speed dial number (with company’s own PBX)  
• URI, e.g. sip:[email protected]  
• URI with IP address, e.g. sip:10.10.1.100 (within a local network)  
Click on Add contact.  
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USING THE WEB INTERFACE  
Editing contacts  
Click on the Edit contact button after the contact you want to change.  
Edit the contact and click on Save contact.  
Deleting contacts  
Click on the Erase contact button after the contact you want to delete.  
Confirm that you want to delete the contact.  
You can also delete all contacts by pressing the Erase all button.  
Importing contacts  
You can import contacts from a comma separated values (CSV) file. One way of creating a  
CSV file is using Microsoft Excel and saving the file in CSV format.  
Enter the names of the contacts in the first column and their phone numbers or URIs in  
the second. Do not use hyphens or spaces in the number. Note that Excel ignores zeros at  
the beginning of numbers. The cells must therefore be formatted as text.  
Information about URI can be found on pages 46–47.  
CSV files can also be created using software that can save in unformatted text format.  
Write a name, followed by a semi-colon and number – one contact on each line. When you  
save the file, give it a csv extension instead of txt.  
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USING THE WEB INTERFACE  
It is normally possible to export contact books stored in your PC in CSV format.  
Click on the Scroll… button under the heading Import in the web window.  
Open your CSV file.  
Click on Import.  
The name is limited to 15 characters, since the Konftel 300IP screen cannot display  
more than 15 characters.  
Exporting contacts  
You can export your contacts as a CSV document in order to import them into another  
phone.  
Click on Export.  
Save the document.  
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USING THE WEB INTERFACE  
MANAGING THE CONFERENCE GUIDE  
Select Phone Book > Conference guide.  
Here, you can add, change and delete conference groups. It is also possible to import  
groups that you have created.  
When a call is connected to a contact who is already in the phonebook, that  
person’s name is displayed on the screen.  
Adding a conference group  
Give the group a name, enter the names and phone numbers of the group members.  
You can also add participants from the phone book by clicking the drop-down list  
Phone book.  
Save the group by clicking on Add group.  
Editing a conference group  
Click on Edit group next to the contact you want to change.  
Edit the group and click on Save group.  
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USING THE WEB INTERFACE  
Deleting a conference group  
Click on the Erase group button next to the group you want to delete.  
Confirm that you want to delete the group.  
You can also delete all groups by pressing Erase all groups.  
Importing conference groups  
You can import conference groups using a comma separated values (CSV) file. See  
“Importing contacts” on page 37 for more information.  
Enter the name of the group in the first column, the names of the group members in the  
second and their phone numbers or URIs in the third.  
Click on the Scroll… button under the heading Import in the web window.  
Open your CSV file.  
Click on Import.  
Exporting conference groups  
You can export your groups as a CSV document in order to import them into another  
phone.  
Click on Export.  
Save the document.  
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USING THE WEB INTERFACE  
CHECKING THE CALL LIST  
Incoming, outgoing and missed calls are displayed in the call list in chronological order.  
Select Call list > Recent.  
Select one of the tabs Incoming, Outgoing or Missed to filter the list.  
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USING THE WEB INTERFACE  
BASIC SETTINGS  
The settings only affect the user profile you selected when you logged in.  
Select Settings > Basic.  
Changing PIN code and profile name  
The PIN code can be changed from the default setting to protect against unauthorised  
use.  
Click on the Edit button under the heading Profiles.  
Enter a new PIN code.  
The code may consist of 8 digits.  
If you are changing a user profile, you can also change the name.  
Click on the Set and Save buttons.  
Make a note of the new PIN code and keep it in a safe place.  
The administrator is always able to view and change the name and PIN code of the  
profile.  
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USING THE WEB INTERFACE  
Select default account  
The Konftel 300IP can save settings for two accounts, e.g. a company PBX and a public  
IP telephony service provider. This setting determines which account should be used as  
default.  
You can select the account you want to use for a call by pressing LINE before dialling the  
number.  
Select Account 1 or Account 2 under the heading Default account and click on Save.  
Selecting languages  
Select a language in the list under the heading Language and click on Save.  
Changing the ring tone level  
Select the tone level from the list under the heading Ring level and click on Save.  
Changing key tone  
Select On or Off under the heading Key tone and click on Save.  
Changing the recording indicator  
A short beep is heard every 20 seconds so that all the parties in the call know it is being  
recorded. This feature can be turned off.  
Select On or Off under the heading Recording tone and click on Save.  
Settings when connecting external equipment (Aux)  
The Konftel 300IP can be connected to a wireless headset or an external PA system. An  
optional PA interface box is required for PA system connection.  
Select the PA option to activate features for external microphone mixer and PA  
system.  
Do not select the PA option unless a PA system is connected. This option turns off  
the internal microphone and internal speakers. The HEADSET option may be selected  
whether or not a headset is connected.  
Changing the time format  
Select 12 hour or 24 hour under the heading Time format and click on Save.  
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USING THE WEB INTERFACE  
Adjusting the sound  
The sound reproduction can be adjusted to the required pitch (SOFT, NEUTRAL and  
BRIGHT).  
Select Soft, Neutral or Bright under the heading Equalizer and click on Save.  
Display text  
The display text appears on the screen when the Konftel 300IP is on hook.  
Enter the text in the text field and click on Save.  
RESTARTING THE KONFTEL 300IP  
Select Settings > System.  
Restarting the phone application  
This only restarts the phone software with the current settings. The restart takes about 30  
seconds.  
Click on Restart.  
Restarting the phone  
This shuts down and restarts the phone. This restart takes about three minutes.  
Click on Reboot.  
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USING THE WEB INTERFACE  
CHECKING STATUS  
Although it is not possible to make settings in the Status menu, the information here may  
be useful when troubleshooting.  
Select Status.  
You can find the phone’s serial number, network port address and current software version  
on the Basic tab. Settings made by the administrator for the network, time server, SIP  
accounts and media are on other tabs.  
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IP, SIP, URI AND IP TELEPHONY  
IP stands for Internet Protocol and is the standard protocol for transferring information  
over the Internet between computers and other devices. The same standard is normally  
used in local networks too. An IP address is the unique network address that a computer  
has in the network.  
An IP phone is a phone that, like a PC, is connected to the network/Internet. Like the PC,  
it has an IP address and the call is transmitted as data packets over the network. Calls  
can be made from an IP phone to other IP phones (without leaving the network) and to  
regular phones over the public telephone network.  
SIP stands for Session Initiation Protocol and is a standardised protocol (communication  
regulations) for connecting phone calls via networks – in most cases via the Internet too.  
To make and receive calls, the phone has to be registered to an SIP switch. The switch  
can be a company PBX or be located with an IP telephony service provider. The SIP  
switch ensures that the call is connected to the right address within the network or  
sends the call to the public telephone network if the recipient is not registered as an IP  
telephone in the same switch.  
Making calls with IP phones  
When you use an IP phone to make a call to another IP phone within the network, the  
call does not usually cost anything. When you use an IP phone to make a call to a regular  
analogue phone, you normally pay the standard rate from the point at which the SIP  
switch connects the call to the telephone network.  
An IP phone can be moved and used all over the world. The only requirement is access to  
the Internet or, to be more accurate, access to the SIP switch where it is registered. Users  
must bear in mind that calls to analogue phones are connected to the telephone network  
where the switch is located.  
A company can make free calls to its offices in different countries provided it uses IP  
phones connected to the same SIP switch. If the SIP switch being used is in another  
country, it may be necessary to have two SIP accounts in the phone. One for the compa-  
ny’s internal IP calls and one for local external calls via the analogue telephone network.  
Otherwise there is a risk of making overseas calls to order a pizza from down the road.  
Phone numbers and network addresses  
An IP phone has a normal phone number plus a network address. When someone calls an  
IP phone number, the SIP switch converts the call into data packets that are sent over the  
network to the phone’s network address.  
You can make a call from an IP phone to another using the network address. When you  
send an email to someone, you don’t need to know the computer’s network address, and  
it’s the same when you make a call from an IP phone, you don’t need to know the IP  
phone’s network address. The address that you use instead is easier to understand, i.e.  
the phone’s e-address or public address.  
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IP, SIP, URI AND IP TELEPHONY  
These addresses are designed like email addresses, i.e. name@domain, for example bob@  
company.com. A complete URI (Uniform Resource Identifier) is created when the protocol  
that is used to communicate with the resource is added to the address. A URI might look  
like this: sip:[email protected].  
URIs can be used instead of phone numbers to make calls from one IP phone to another.  
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TECHNICAL SPECIFICATIONS  
Size  
Diameter 240 mm, height 77 mm  
Weight  
1 kg  
Colour  
Liquorice black  
Display screen  
Keypad  
Illuminated graphics (LCD), 128x64  
Alphanumerical 0–9, *, on, off, mute, hold, volume up, volume  
down, 5 buttons for menu navigation, line mode, conference  
guide  
Anti-theft protection  
Memory  
Kensington security slot  
Support for SD and SDHC memory cards  
Connectivity  
Network connection  
RJ45, Ethernet 10/100 Base T  
Power supply  
Transformer 100–240 V AC/13.5 V DC  
IEEE 802.3af Power over Ethernet, Class III.  
Extra microphones  
Auxiliary  
x2 modular 4/4  
Modular 4/4 for wireless headset  
Network and communication  
Network addressing  
NAT traversal  
Connection protocol  
Transport  
DHCP and static IP  
STUN, ICE and TURN  
SIP 2.0 (RFC 3261 and companion RFCs)  
UDP, TCP, TLS and SIPS  
SRTP  
Security  
Audio support  
DTMF tone generation  
Time servers  
Codecs: G722, G711 A-law, G711 µ-law, G729ab  
RFC, SIP INFO, In-band  
NTP and SNTP  
Configuration  
Via integrated web server  
Sound  
Technology  
Microphone  
Reception area  
Speaker  
OmniSound® HD  
Omni-directional  
Up to 30 metres2, >10 people  
Frequency band 200–7000 Hz,  
90 dB SPL 0.5 m  
Volume  
Equalizer  
Three pitches: soft, neutral, bright  
48  
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TECHNICAL SPECIFICATIONS  
Environment  
Temperature:  
5°–40°C  
Relative humidity:  
20–80% condensation free  
Recommended acoustic conditions:  
Reverberation period: 0.5 S Rt 60  
Background noise: 45 dBA  
49  
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SERVICE AND GUARANTEE  
If anything is wrong with your Konftel unit, please contact the place of purchase.  
Guarantee  
We give a two-year guarantee on our conference telephones.  
Service  
Service is offered after the expiration of the guarantee. Please contact your retailer and  
ask for a cost estimate.  
Konftel support  
If you have any questions about the guarantee and service, please contact your Konftel  
support centre.  
Europe:  
+46(0)90-706 489 (Monday–Friday 8.00–17.00 GMT+1)  
USA and Canada:  
+1 866-606-4728 (Monday–Friday 08.00–17.00 GMT-8)  
50  
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Konftel is a leading company and the world’s fastest growing brand, within audio  
conferencing equipment. Since 1988, our mission has been to help people around  
the world to conduct meetings despite distances. Based on our success, we know that  
audio conferencing is a great way to save time, money and at the same time contribute  
to a better environment. High audio quality is essential for efficient meetings, this is why  
our patented audio technology OmniSound®, is built into all Konftel Conference phones.  
The products are sold globally under the Konftel brand and our head-quarter is based  
in Sweden. Read more about the company and products on www.konftel.com  
Konftel AB, Box 268, SE-901 06 Umeå, Sweden  
Phone: +46 90 706 489 Fax: +46 90 131 435 E-mail: [email protected]  
110048-61-001 Rev 4A  
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