AUTOMATIC WASHER
Use & Care Guide
For questions about features, operation/performance, parts accessories or service, call: 1-800-422-1230
In Canada, call for assistance 1-800-461-5681, for installation and service, call: 1-800-807-6777 or visit our website at...
Table of Contents ........................................................................................................... 2
Models KAWS700J, KAWS750J, KAWS850J, KAWS855J
3950453A
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WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or
“WARNING.” These words mean:
You can be killed or seriously injured if you don't
immediately follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
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Read all instructions before using the washer.
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Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer is
used near children.
Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, other flammable,
or explosive substances as they give off vapors
that could ignite or explode.
discarded,
Before the washer is removed from service or
remove the door or lid.
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Do not reach into the washer if the drum, tub or agitator
is moving.
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Do not add gasoline, dry-cleaning solvents, or
other flammable, or explosive substances to the
wash water. These substances give off vapors
that could ignite or explode.
Do not install or store the washer where it will be
exposed to the weather.
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Do not tamper with controls.
Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not
been used for such a period, before using the
washing machine, turn on all hot water faucets
and let the water flow from each for several
minutes. This will release any accumulated
hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.
Do not repair or replace any part of the washer or
attempt any servicing unless specifically recommended
in this manual or in published user-repair instructions
that you understand and have the skills to carry out.
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See “Electrical Requirements” for grounding instructions.
SAVE THESE INSTRUCTIONS
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PARTS AND FEATURES
This manual covers several different models. The washer you have purchased may have some or all of the parts and features listed
below.
1. Control panel
7. White porcelain basket
8. Tub
2. Model and serial number label
3. Liquid fabric softener dispenser
4. SURE CARE® agitator
5. Lid
Other features
SENSORSURE® temperature control
6. Liquid chlorine bleach dispenser
Control panel
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Loading
WASHER USE
Loading suggestions
For these suggested full-sized loads, set the LOAD SIZE selector
to the highest setting.
Understanding Washer Cycles
SUPER CAPACITY PLUS WASHERS
When the Cycle Control knob is set to a number and pulled out,
the washer fills (to the selected load size) before agitation and
timing start. The washer begins agitating immediately after filling;
agitation occurs with the washer lid up or down.
Heavy Work Clothes
3 pair pants
3 shirts
1 coverall
1 overall
During agitation, the agitator creates a continuous rollover action
that provides a thorough cleaning of the wash load.
4 pair jeans
Delicates
3 camisoles
1 quilted robe
4 slips
2 sets of sleepwear
1 child’s outfit
6 undergarments
Towels
10 bath towels
10 hand towels
14 wash cloths
1 bath mat
After agitation starts, the Cycle Control knob turns clockwise until
it points to an OFF area and the cycle ends.
Mixed Load
3 double sheets
4 pillowcases
8 T-shirts
NOTE: The washer pauses briefly throughout each cycle. These
2 shirts
pauses are normal for washer operation.
2 blouses
8 handkerchiefs
WASH
RINSE
6 pair shorts
1. Fill
1. Fill
Normal Washer Sounds
Your new washer may make sounds your old one didn’t. Because
the sounds might be unfamiliar, you may be concerned about
them. These sounds are normal.
2. Wash
2. Rinse
3. Drain
selected
time
During washing
When you select a small load size setting, your washer has a
lower water level. This can cause a clicking sound from the upper
part of the agitator.
†
3. Drain
No agitation
No agitation
During drain
If water is drained quickly from your washer (depending on your
installation), you may hear air being pulled through the pump
during the end of draining.
4. Spin
4. Spin-Spray
rinse
After drain and before spin
When the cycle changes from draining to spinning, you may hear
gears engaging.
5. Spin
6. Off
† The Permanent Press
cycle partially drains,
fills, agitates briefly, and
drains.
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2. (OPTIONAL STEP) Pour measured liquid chlorine bleach into
the liquid chlorine bleach dispenser. Bleach will be diluted
automatically during the wash part of the cycle.
Starting Your Washer
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Never use more than 1 cup (250 mL) for a full load. Use
less with a smaller load size.
Fire Hazard
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Follow the manufacturer’s directions for safe use.
To avoid spilling, use a cup with a pouring spout. Do not
let bleach splash, drip, or run down into the washer
basket.
Never place items in the washer that are
dampened with gasoline or other flammable
fluids.
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Use only liquid chlorine bleach in this dispenser.
No washer can completely remove oil.
3. (OPTIONAL STEP) Pour measured liquid fabric softener into
the liquid fabric softener dispenser. Softener is added
automatically during the rinse portion of the cycle.
Do not dry anything that has ever had any type of
oil on it (including cooking oils).
Doing so can result in death, explosion, or fire.
WARNING
Dilute liquid fabric softener by filling the dispenser with warm
water until liquid reaches the crossbar in the opening.
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Do not spill or drip any fabric softener on the clothes.
Use only liquid fabric softener in this dispenser.
4. Close the washer lid.
5. Turn the LOAD SIZE selector to the correct setting for your
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
wash load and the type of fabric being washed.
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Choose a load size that allows the load to move freely for
best fabric care. See “Loading.”
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To change the load size selection after the washer has
started filling, turn the selector to the desired setting. On
models with a Reset option, first move the selector to
RESET, then to the new load size.
Do not use an extension cord.
Failure to follow these instructions can result in
death, fire, or electrical shock.
6. Turn the TEMPERATURE selector to the correct setting for
the type of fabric and soils being washed. Use the warmest
water safe for fabric. Some models have an electronic sensor
control that maintains a uniform water temperature. See
“SENSORSURE® Temperature Control.” Follow garment label
instructions.
1. Measure detergent and pour it into the washer. If desired, add
powdered or liquid color safe bleach. Add extra detergent for
the Extra Wash cycle.
Water Temp
Use For
Hot
Whites and pastels
111°F (44°C)
or above
Heavy and greasy soils
Warm
90°-110°F
(32°-43°C)
Bright colors
Drop a sorted load of clothes loosely into your washer.
Moderate to light soils
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Load evenly to maintain washer balance. Mix large and
small items.
Cold
70°-90°F
(21°-32°C)
Colors that bleed or fade
Light soils
Items should move easily through the wash water.
Overloading can cause poor cleaning.
To reduce wrinkling of permanent press clothes and some
synthetic knits, use a large load size to provide more
space (see step 5).
NOTE: In wash water temperatures colder than 70ºF
(21ºC), detergents do not dissolve well. Soils can be difficult to
remove. Some fabrics can retain wear wrinkles and have
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increased pilling (the formation of small lint-like balls on the
surface of garments).
Model KAWS700J
7. (OPTIONAL STEP) Some models have an EXTRA RINSE
selector. For an additional rinse and spin at the end of the
Normal wash cycle, set the selector to ON.
8. (OPTIONAL STEP) Some models have an OPTIONS selector.
This allows you to select an End of Cycle Signal at the end of
any cycle and/or add an Extra Rinse to your Normal wash
cycle only.
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The End of Cycle Signal is helpful when you are washing
items that should be removed from the washer as soon as
the cycle ends.
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An Extra Rinse removes additional detergent residue from
heavily soiled or special care items.
Normal cycle
Set the OPTIONS selector
The Normal cycle features extended agitation time for cleaning
cottons and linens, and longer spin times to shorten drying time.
Select 6, 10, or 12 minutes of wash time, depending on whether
your load is lightly, moderately or heavily soiled.
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Set the selector at OFF/OFF if you do not desire an End of
Cycle Signal or an Extra Rinse.
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Set the selector at OFF/ON for an Extra Rinse only.
Extra Wash - Select the 16-minute Extra Wash feature to wash
heavily soiled loads that need maximum soil removal. Use two
times the amount of recommended detergent for this cycle.
Set the selector at ON/OFF for an End of Cycle Signal
only.
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Set the selector at ON/ON for an End of Cycle Signal and
an Extra Rinse.
Permanent Press cycle
The Permanent Press cycle starts with high agitation and then steps to
low for cleaning permanent press blends and synthetic fabrics. To
maximize water removal but minimize wrinkling, this cycle features a
cool-down rinse and a final spin that steps through extra low, low and
high spin. Select 6 or 10 minutes of wash time for lightly to moderately
soiled loads.
9. Push in the Cycle Control knob and turn it clockwise to the
wash cycle you want. Reduce wash time when using a small
load size setting. See “Selecting a Cycle and Time.”
Delicates cycle
The 6-minute Delicates cycle can be used to gently clean delicate
items and washable knits. This cycle offers low agitation and spin
speeds.
To use this cycle
1. Turn the Cycle Control knob to DELICATES/
HANDWASHABLES.
Pull out the Cycle Control knob to start the washer.
2. Set the HANDWASH selector to OFF.
To stop or restart your washer
Handwashables cycle
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To stop the washer at any time, push in the Cycle Control
knob.
The 6-minute Handwashables cycle features brief periods of low
speed agitation and soak time. Low spin speed reduces
wrinkling. Use this cycle for cleaning lightly soiled hand
washables.
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To restart the washer, close the lid (if open) and pull out
the Cycle Control knob.
To use this cycle
Selecting a Cycle and Time
1. Turn the Cycle Control knob to DELICATES/
HANDWASHABLES.
This section describes the available wash cycles and will help
you make the best cycle selections for your wash loads. Each
cycle is designed for different types of fabric and soil levels.
2. Set the HANDWASH selector to ON.
Soak cycle
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The washer pauses briefly throughout each cycle. These
pauses are normal. Refer to “Normal Washer Sounds” to
learn more about the sounds you may hear during a wash
cycle.
The Soak cycle features brief periods of agitation and soak time
to help remove heavy soils and stains that need pre-treatment.
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Use warm water when soaking laundry. Hot water can set
some stains.
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Refer to “Understanding Washer Cycles” to learn what
happens during a wash cycle.
Use the amount of detergent or presoak additive
recommended by the manufacturer.
NOTE: This manual covers several different models. The Cycle
Control knob for each model is shown below. Once you find your
model number, use the cycle descriptions for that particular
washer.
The Soak cycle automatically advances into the Pre-Wash
cycle.
Pre-Wash cycle
The Pre-Wash cycle features 4 minutes of agitation to help
remove heavy soils and stains that need pre-treatment. When the
Pre-Wash period ends, add detergent and start a new wash
cycle.
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Handwash option
Use this option to gently clean washable wool garments (refer to
your garment’s care label).
Models KAWS750J, KAWS850J and KAWS855J
To use this option
1. Turn the FABRIC SELECT option to HANDWASH.
2. Set the TEMPERATURE selector to the SENSORSURE®
COLD/COLD setting.
3. Set the Cycle Control knob to a 6-minute Normal wash cycle.
SENSORSURE® Temperature Control
SENSORSURE temperature control electronically senses and
maintains a uniform water temperature by regulating incoming
hot and cold water.
SENSORSURE control keeps warm and cold water temperatures
within recommended ranges for best detergent performance and
fabric care.
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Cold wash is regulated at approximately 75°F (24ºC).
Warm wash is regulated at approximately 100°F (38°C).
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To select SENSORSURE control
Turn the TEMPERATURE selector to a SENSORSURE setting.
Normal cycle
The Normal cycle is used with the Fabric Select option to provide
the best wash and spin action for a given load. Select 6, 10 or 12
minutes of wash time depending on whether your load is lightly,
moderately or heavily soiled.
Extra Wash – Select the 16-minute Extra Wash feature to wash
heavily soiled loads that need maximum soil removal. Use two
times the amount of recommended detergent for this cycle.
Wrinkle Resist/Permanent Press cycle
Rinse and Spin
The Wrinkle Resist/Permanent Press cycle is used with the Fabric
Select option to provide the best wash and spin action for a given
load. The Wrinkle Resist/Permanent Press cycle features a pause
and cool down rinse to reduce wrinkling. Use 6 or 10 minutes of
wash time for lightly to moderately soiled loads.
When using extra detergent for heavily soiled clothes, or washing
special-care items, you may find an extra rinse and spin is
needed.
1. Push in the Cycle Control knob and turn it clockwise to any of
the Rinse settings.
Soak cycle
2. Pull out the Cycle Control knob. The washer fills to the
The Soak cycle features brief periods of agitation and soak time
to help remove heavy soils and stains that need pretreatment.
selected load size, agitates, drains, and spins.
NOTE: An Extra Rinse option is available (on some models). See
“Starting Your Washer.”
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Use warm water when soaking laundry. Hot water can set
stains.
Use the amount of detergent or presoak additive
recommended by the manufacturer.
Drain and Spin
A drain and spin may help shorten drying times for some heavy
fabrics or special-care items by removing excess water.
The Soak cycle automatically advances into the Pre-Wash
cycle.
1. Push in the Cycle Control knob and turn it clockwise to any of
Pre-Wash cycle
the Spin settings.
The Pre-Wash cycle features 4 minutes of agitation to help
remove heavy soils and stains that need pre-treatment. When the
Pre-Wash period ends, add detergent and start a new wash
cycle.
2. Pull out the Cycle Control knob. The washer drains, then
spins.
Additional Fabric Select options available on the
KAWS850J and KAWS855J models
Sweaters option
WASHER CARE
Use this option to gently clean non-wool sweaters.
Cleaning Your Washer
To use this option
Cleaning the exterior
1. Turn the FABRIC SELECT option to SWEATERS.
Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach. Occasionally wipe the outside of your
washer to keep it looking new.
2. Set the TEMPERATURE selector to the SENSORSURE®
COLD/COLD setting.
3. Set the Cycle Control knob to a 6-minute Normal wash cycle.
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Cleaning the interior
Clean your washer interior by mixing 1 cup (250 mL) of chlorine
bleach and 2 cups (500 mL) of detergent. Pour this into your
washer and run it through a complete cycle using hot water.
Repeat this process if necessary.
NOTE: Remove any hard water deposits using only cleaners
labeled as washer safe.
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid
the cost of a service call...
Cleaning the liquid fabric softener dispenser
Washer won’t fill, rinse or agitate
Flush dispenser periodically with warm water, as shown. Remove
the dispenser by grasping the top of the dispenser with both
hands and squeezing and pushing upwards with thumbs. Clean
the dispenser by rinsing it under a water faucet. Replace it after
cleaning.
NOTE: Do not wash clothes with this dispenser removed. Do not
add detergent or bleach to this dispenser; it is for liquid fabric
softener use only.
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Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
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Does the water level seem too low, or does the washer
appear to not fill completely?
The top of the agitator is much higher than the highest water
level. This creates a perception that the washer is not filling
completely. This is normal.
Water Inlet Hoses
Washer stops
Replace inlet hoses after five years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
bulges, kinks, cuts, wear or leaks are found.
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Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Vacation, Storage and Moving Care
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Install and store your washer where it will not freeze. Because
some water may stay in the hoses, freezing can damage your
washer. If storing or moving your washer during freezing weather,
winterize it.
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Is there power at the plug?
Check your electrical source or call an electrician.
Non-use or vacation care
Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,
you should:
Has a fuse blown or is the circuit breaker open?
If problem continues, call an electrician.
Are you using an extension cord?
Do not use an extension cord.
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Unplug washer or disconnect power.
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Turn off the water supply to the washer. This helps avoid
accidental flooding (due to a water pressure surge) while you
are away.
Is the washer in a normal pause in the Permanent Press
(or Handwashables) cycle?
The washer pauses for about 2 minutes in the Permanent
Press cycle. Allow the cycle to continue.
To winterize washer
1. Shut off both water faucets.
2. Disconnect and drain water inlet hoses.
The Handwashables cycle (on some models) features periods
of agitation and soak.
3. Put 1 quart (1 L) of R.V.-type antifreeze in the basket.
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Is the lid open?
The lid must be closed during operation.
4. Run washer on a drain and spin setting (see “Drain and Spin”)
for about 30 seconds to mix the antifreeze and water.
Is the washer overloaded?
Wash smaller loads.
5. Unplug washer or disconnect power.
To use washer again
1. Flush water pipes and hoses.
Washer won’t drain or spin
2. Reconnect water inlet hoses.
3. Turn on both water faucets.
4. Plug in washer or reconnect power.
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Is the drain hose clogged, or the end of the drain hose
more than 96 in. (2.4 m) above the floor?
See the Installation Instructions for proper installation of drain
hose.
5. Run the washer through a complete cycle with 1 cup (250 mL)
of detergent to clean out antifreeze.
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Is the lid open?
The lid must be closed during operation.
Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions.
If you have very soft water, you might need to use less
detergent.
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Is your voltage low?
Check your electrical source or call an electrician. Do not use
an extension cord.
Agitator operation
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The top of the agitator is loose, or moves in only one
direction.
Washer continues to fill or drain, or the cycle seems
stuck
This is normal.
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Is the top of drain hose lower than the water level in
washer?
Dispensers clogged or bleach leaking
The top of the hose must be higher than the water level in the
washer for proper operation. See the Installation Instructions.
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Carefully pour into the
dispensers. Wipe up all spills.
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See the
Installation Instructions.
Dilute fabric softener in the fabric softener dispenser.
Did you put powdered or color-safe bleach in the liquid
chlorine bleach dispenser?
Add powdered or liquid color-safe bleach directly to the
basket. Do not use the chlorine bleach dispenser for color-
safe bleach.
Washer makes noise
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Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
Load too wet
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
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Did you completely remove the yellow shipping strap with
cotter pins?
See the Installation Instructions.
Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is
normal.
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash?
These are normal washer noises.
Residue or lint on load
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Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
Washer leaks
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Check the following:
Did you overload the washer?
The wash load must be balanced and not overloaded. Lint
can be trapped in the load if overloaded. Wash smaller loads.
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? See the
Installation Instructions.
Check the following:
Was paper or tissue left in the pockets?
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Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gal. (64 L) of
water per minute.
Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
Is your water colder than 70°F (21°C)? Wash water colder
than 70°F (21°C) may not completely dissolve the detergent.
The wash load should be balanced and not overloaded. The
fill or spray rinses can deflect off the load.
Stains on load
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent
to remove soil and hold it in suspension.
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Check household plumbing for leaks.
Dilute fabric softener and add to the rinse portion of a cycle
only. Do not drip fabric softener on clothes.
Washer basket is crooked
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Was the washer basket pulled forward during loading?
The wash load should be balanced and not overloaded. Push
the basket to the center before starting wash.
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Is there above average iron (rust) in water?
You may need to install an iron filter.
Did you properly sort the load?
Sort dark clothes from whites and lights.
Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
Load is wrinkled
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The washer basket moves while washing.
This is normal.
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Did you unload the washer promptly?
Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?
Use the Permanent Press cycle or another cycle with low spin
speeds (if available) to reduce wrinkling.
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Did you overload the washer?
If you need replacement parts
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
If you need to order replacement parts, we recommend that you
only use factory specified parts. These parts will fit right and work
right, because they are made with the same precision used to
build every new KITCHENAID® appliance. To locate factory
specified replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
Was the wash water warm enough to relax wrinkles, or
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
Load is tangled or twisted
1-800-422-1230.
Our consultants provide assistance with:
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Features and specifications on our full line of appliances
Installation information
Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
Accessory and repair parts sales
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
Gray whites, dingy colors
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Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States
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Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow Pages.
Was the wash temperature too low?
Use hot or warm washes if safe for the load. Hot water should
be at least 111°F (44°C) to clean heavy soils.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
KitchenAid Brand Home Appliances
Customer Interaction Center
533 Benson Road
ꢀ
Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Garment damage
In Canada
ꢀ
Check the following:
Call the KitchenAid Canada Customer Interaction Center toll free:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)
Our consultants provide assistance with:
Were strings and sashes tied to prevent tangling?
ꢀ
Features and specifications on our full line of appliances
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
ꢀ
Referrals to local dealers
For service in Canada
ꢀ
ꢀ
ꢀ
Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Did you follow the manufacturer’s care label instructions?
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
ASSISTANCE
OR SERVICE
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
11
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KITCHENAID® WASHER WARRANTY
TWO-YEAR FULL WARRANTY
For two years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with
the product, KitchenAid will pay for replacement parts and repair labor to correct defects in materials or workmanship. Service must be
provided by a KitchenAid designated service company.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON MOTOR AND CENTER POST ASSEMBLY BEARINGS
For the third through fifth year from the date of purchase, when this washer is operated and maintained according to instructions attached to or
furnished with the product, KitchenAid will pay for replacement parts for the motor and center post assembly bearings if defective in materials
or workmanship.
THIRD THROUGH TENTH YEAR LIMITED WARRANTY ON TOP/LID AND CABINET ASSEMBLY,
GEARCASE ASSEMBLY, AND OUTER TUB
For the third through tenth year from the date of purchase, when this washer is operated and maintained according to instructions attached to
or furnished with the product, KitchenAid will pay for replacement parts for the following components if defective in materials or workmanship:
the top/lid and cabinet assembly due to rust; any part of the gearcase assembly; the outer tub should it crack or fail to contain water.
LIFETIME LIMITED WARRANTY ON PORCELAIN BASKET
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the product,
KitchenAid will pay for replacement parts for the white porcelain basket should it chip or rust due to defects in materials or workmanship.
KitchenAid will not pay for:
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct house
wiring or plumbing.
2. Repairs when your washer is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with
local electrical and plumbing codes, or use of products not approved by KitchenAid.
4. Any labor costs during the limited warranty periods.
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. In Canada, travel or transportation expenses for customers who reside in remote areas.
KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY
RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES.
Outside the 50 United States and Canada, this warranty does not
apply. Contact your authorized KitchenAid dealer to determine if
another warranty applies.
Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this exclusion or limitation
may not apply to you. This warranty gives you specific legal rights
and you may also have other rights which vary from state to state or
province to province.
If you need service, first see “Troubleshooting.” Additional help can
be found by checking “Assistance or Service,” or by calling our
Customer Interaction Center at 1-800-422-1230, from anywhere in
the U.S.A. or write: KitchenAid Brand Home Appliances, Customer
Interaction Center, 553 Benson Road, Benton Harbor, MI 49022-
2692. In Canada, call KitchenAid Canada at 1-800-807-6777.
1/00
Keep this book and your sales slip together for future reference.
You must provide proof of purchase or installation date for in-
warranty service.
Dealer name ________________________________________________
Address ____________________________________________________
Phone number ______________________________________________
Model number_______________________________________________
Serial number _______________________________________________
Purchase date_______________________________________________
Write down the following information about your washer to better
help you obtain assistance or service if you ever need it. You will
need to know your complete model number and serial number. You
can find this information on the model and serial number label/plate,
located on your appliance as shown in “Parts and Features.”
3950453A
10/01
Printed in U.S.A.
© 2001. All rights reserved.
®Registered Trademark/TM Trademark of KitchenAid, U.S.A., KitchenAid Canada licensee in Canada
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