Jenn Air Microwave Oven W10244851A User Manual

MICROWAVE OVEN  
USER INSTRUCTIONS  
THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING,  
please visit our website at www.jennair.com for additional information. If you still need assistance, call us at 1-800-688-1100.  
You will need your model and serial number located on the front facing of the microwave oven opening, behind the door.  
Para obtener acceso a “Instrucciones para el usuario del horno microondas” en español, o para obtener información adicional  
acerca de su producto, visite: www.jennair.com  
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte  
frontal de la abertura del horno de microondas, detrás de la puerta.  
Microwave Oven Safety  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety  
messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”  
These words mean:  
You can be killed or seriously injured if you don't immediately  
follow instructions.  
DANGER  
You can be killed or seriously injured if you don't  
instructions.  
follow  
WARNING  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can  
happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
When using electrical appliances basic safety precautions should be followed, including the following:  
WARNING: To reduce the risk of burns, electric shock, fire,  
Install or locate the microwave oven only in  
accordance with the provided Installation Instructions.  
injury to persons, or exposure to excessive microwave energy:  
Read all instructions before using the microwave oven.  
Some products such as whole eggs in the shell and  
sealed containers – for example, closed glass jars –  
are able to explode and should not be heated in the  
microwave oven.  
Read and follow the specific “PRECAUTIONS TO AVOID  
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE  
ENERGY” found in this section.  
The microwave oven must be grounded. Connect only to  
properly grounded outlet. See “GROUNDING INSTRUCTIONS”  
found in this section and in the provided Installation Instructions.  
SAVE THESE INSTRUCTIONS  
W10244851A  
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Installation Instructions  
Unpacking  
Electrical Requirements  
1. Empty the microwave oven of any packing materials.  
2. Clean the inside with a soft, damp cloth.  
3. Check for damage, such as:  
WARNING  
a door that is not lined up correctly  
damage around the door, or  
dents on the interior or exterior of the microwave oven.  
If there is any damage, do not operate the microwave oven until  
a designated service technician has checked it and made any  
needed repairs.  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
Location Requirements  
WARNING  
Excessive Weight Hazard  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Use two or more people to move and install  
microwave oven.  
Failure to do so can result in back or other injury.  
Observe all governing codes and ordinances.  
Required:  
IMPORTANT: The control side of the microwave oven is the heavy  
side. Handle the microwave oven gently. The weight of the  
microwave oven is over 35 lbs (15.9 kg).  
A 120 Volt, 60 Hz, AC only, 15- or 20-amp electrical supply  
with a fuse or circuit breaker.  
Recommended:  
Place the microwave oven on a cart, counter, table or shelf that  
is strong enough to hold the microwave oven and the food and  
utensils you place inside it.  
A time-delay fuse or time-delay circuit breaker.  
A separate circuit serving only this microwave oven.  
The microwave oven should be at a temperature above 50°F  
(10°C) for proper operation.  
GROUNDING INSTRUCTIONS  
For all cord connected appliances:  
NOTE: Some models can be built into a wall or cabinet by using  
one of the trim kits listed in the “Assistance or Service” section.  
The microwave oven must be grounded. In the event of  
an electrical short circuit, grounding reduces the risk of  
electric shock by providing an escape wire for the electric  
current. The microwave oven is equipped with a cord  
having a grounding wire with a grounding plug. The plug  
must be plugged into an outlet that is properly installed  
and grounded.  
Do not block the exhaust vents or air intake openings. Allow  
a few inches of space at the back and side of the microwave  
oven where the exhaust vents are located. Blocking the  
exhaust vents could cause damage to the microwave oven, as  
well as poor cooking results.  
Make sure the microwave oven legs are in place to ensure  
proper airflow. If vents are blocked, a sensitive thermal device  
may automatically turn the microwave oven off. The  
WARNING: Improper use of the grounding plug can  
result in a risk of electric shock. Consult a qualified  
electrician or serviceman if the grounding instructions are  
not completely understood, or if doubt exists as to whether  
the microwave oven is properly grounded.  
microwave oven should work properly once it has cooled.  
Do not use an extension cord. If the power supply cord is  
too short, have a qualified electrician or serviceman install  
an outlet near the microwave oven.  
SAVE THESE INSTRUCTIONS  
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Settings  
Clock  
Custom Program  
The Clock is a 12- or 24-hour clock. Use Control Setup to change  
mode, or to turn on or off Daylight Saving Time.  
Set for instant access to one frequently used manual cook cycle.  
Touch the Custom Program control, enter cook time and power,  
then start the cycle. To recall the program, touch the Custom  
Program control, then touch the Start control.  
Touch CLOCK, enter time, then touch the Start control.  
Kitchen Timer  
Control Setup  
The kitchen timer can be used independently during any cooking  
program. Touch the Timer control, enter time in minutes and  
seconds, up to 99:99, then touch the Start control. Touch the Stop  
control to cancel.  
Settings for the following may be changed: Weight (lbs or kg),  
Sound (on or off), Clock display (12 or 24 hours), Display scroll  
speed (slow, normal or fast), Remind end signal (on or off), Demo  
Mode (on or off), Daylight Saving Time (on or off) and Language  
(English or Spanish).  
Control Lock  
Activate to avoid unintended start. Touch and hold the Start control  
until the signal sounds and the lock indicator appears in the  
display. Repeat to unlock control.  
Demo Mode  
Activate to practice using the control without actually turning on  
the magnetron. Use the Control Setup to activate or deactivate.  
Recall  
Number/Temperature Pads  
Use to repeat the previous cooking cycle. Touch the Stop control,  
then touch RECALL and the cycle will repeat automatically.  
The number pads share function with the temperature setting  
during convection cooking programming. Each number pad  
represents an available temperature. The temperature is indicated  
on each pad on the control panel.  
Features and Accessories  
Turntable  
Accessory Configurations  
Turntable may be turned off (on some models) for manual cooking  
only. This is helpful when cooking with plates that are bigger than  
the turntable, or when cooking with plates that are side by side.  
Turntable cannot be turned off during preset or sensor (on some  
models) functions.  
Roasting  
Baking  
Convection Element and Fan (on some models)  
The convection element and fan are embedded in the wall of the  
microwave oven cavity, behind the metal screen.  
A
B
C
A
C
D
Convection Rack  
Use the short convection rack for convection cycles (baking or  
roasting). Place cookware directly on rack for bake and for some  
roast functions. Some roast functions require that the food be  
placed directly on the rack. Use a microwave-safe, ovenproof dish  
or pan under the rack to catch the drippings.  
A. Turntable  
B. Pan (not provided)  
C. Convection rack  
D. Cookie sheet (not provided)  
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Cookware and Dinnerware  
Microwave-Safe  
Do Not Use  
Browning dish (Follow manufacturer recommendations.)  
Metal cookware and bakeware  
Ceramic glass, glass  
Straw or wicker  
China, earthenware (Follow manufacturer recommendations.)  
Melamine (Follow manufacturer recommendations.)  
Paper towels, paper plates, napkins (Use non-recycled paper.)  
Gold, silver or pewter  
Non-approved meat thermometers, skewers  
Twist ties  
Plastic wraps, bags, covers, dinnerware, containers (Follow  
manufacturer recommendations.)  
Foil liners, such as sandwich wrappers  
Staples  
Pottery and clay (Follow manufacturer recommendations.)  
Silicone bakeware (Follow manufacturer recommendations.)  
Wax paper  
Objects with gold or silver trim or with metallic glaze  
To Test Cookware/Dinnerware: Place dish on turntable with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at 100%.  
If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.  
Microwave Oven Use  
For list of preset programs, see the Cooking Guide label on the front facing of the microwave oven opening, behind the door.  
Manual Cooking/Stage Cooking  
Convection Cooking (baking)  
Touch number pads to enter time, touch POWER LEVEL (if not  
100%), touch number pads to enter power level (10-90), then touch  
the Start control.  
Convection cooking uses convection heat and airflow to cook and  
brown foods. Use ovenproof dish and the convection rack.  
With Preheat: Place convection rack on turntable, close door and  
touch the Stop control. Touch PREHEAT. Touch desired  
temperature pad, then touch the Start control twice. When the  
temperature is reached, place food on the rack and close the door.  
Enter cook time in minutes and seconds, then touch the Start  
control.  
If programming additional stages, enter the cook time and cook  
power of each before touching the Start control.  
Sensor Cooking  
A sensor in the microwave oven detects moisture released from  
food as it heats, and adjusts the cooking time accordingly.  
Without Preheat: Place convection rack and food on the turntable,  
close the door, and touch the Stop control. Touch CONVECTION,  
touch temperature pad, enter cook time in minutes and seconds,  
then touch the Start control.  
Make sure microwave oven has been plugged in for at least  
3 minutes. Use microwave-safe dish with loose-fitting lid, or cover  
microwave-safe dish with plastic wrap, and vent. For optimal  
performance, wait at least 30 minutes after convection cooking  
before sensor cooking.  
Combination Cooking (roasting)  
Combination cooking uses both convection heat at 350ºF (177ºC)  
and microwaves at 30% power to cook foods. Use microwave-  
safe, ovenproof dish and the convection rack.  
Preset Cooking (sensor)  
Touch SENSOR COOK, select food item (Frozen Dinner, Frozen  
Breakfast, Beverage or Chicken Breast – see Cooking Guide label),  
then touch the Start control.  
Place the food directly on the rack, and place the dish under the  
rack to catch the drippings. Close the door and touch the Stop  
control. Touch COMBINATION COOKING, enter cook time in  
minutes and seconds, then touch the Start control.  
Preset Reheating (sensor)  
Touch REHEAT, select food item (Dinner Plate, Casserole or Pasta –  
see Cooking Guide label), then touch the Start control.  
Convect Bake (convection only)  
Use convection rack and ovenproof dish. Place food in dish. Pizza  
may be placed directly on the rack. Some food items (Cake,  
Cookies and Cupcakes) will require preheating of the microwave  
oven.  
Sensor Popcorn  
Touch POPCORN. Senses 3.0-3.5 oz (85-99 g) bags.  
Sensor Baked Potato  
Touch CONVECT BAKE, select food item (Cake, Frozen Pizza,  
Cookies/Cupcakes or Frozen French Fries), then touch the Start  
control. Follow the prompts in the display.  
Touch BAKED POTATO. Senses 1, 2, 3, 4, 5 or 6 potatoes.  
Sensor Pizza Slice  
Convect Roast (combination)  
Touch PIZZA SLICE. Senses 1, 2 or 3 slices.  
Use convection rack and ovenproof dish. Place dish under rack.  
Place food directly on rack. Some food items (Roast Meat and  
Roast Chicken) require input of weight: 2-4 lbs (0.9-1.8 kg). Enter  
weight in tenths of a pound (ex., 30 for 3.0 lbs).  
Sensor Vegetables  
Touch VEGETABLES. Touch 1 for Fresh or 2 for Frozen. Senses 1,  
2, 3 or 4 servings.  
Touch CONVECT ROAST, select food item (Roast Meat, Roast  
Chicken, Casserole or Meatloaf), enter weight if necessary, then  
touch the Start control.  
Preset Defrosting  
Unwrap food. Touch AUTO DEFROST, enter weight in pounds  
(0.1-6.0), and touch the Start control. Turn over food at signals.  
Add 30 Seconds  
Touch ADD 30 SEC. to start the microwave oven at 100% power  
for 30 seconds, or to add time in 30-second increments to any  
manual cooking cycle.  
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Microwave Oven Care  
General Cleaning  
IMPORTANT: Before cleaning, make sure all controls are off and  
the microwave oven is cool. Always follow label instructions on  
cleaning products.  
Door and exterior: mild soap and water, or glass cleaner  
applied to paper towel.  
Control panel: sponge or soft cloth and water.  
To avoid damage to the microwave oven caused by arcing due to  
soil buildup, keep cavity, microwave inlet cover, cooking rack  
supports, and area where the door touches the frame clean.  
Stainless steel (on some models): mild soap and water, then  
rinse with clean water and dry with soft cloth, or use stainless  
steel cleaner.  
Clean with mild soap, water and a soft cloth or sponge, or as  
indicated below.  
Turntable: mild soap and water or dishwasher.  
Convection rack: mild soap, water and washcloth. Dishwasher  
cleaning is not recommended.  
Troubleshooting  
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)  
to possibly avoid the cost of a service call.  
Microwave oven will not operate  
Check the following:  
Turntable alternates rotation directions  
This is normal and depends on motor rotation at the beginning  
of the cycle.  
Household fuse or circuit breaker  
If a household fuse has blown or a circuit breaker has tripped,  
replace the fuse or reset the circuit breaker. If the problem  
continues, call an electrician.  
Odor and smoke coming from microwave oven during  
convection cooking  
Magnetron  
This is normal for the first few convection cycles. The odor will  
dissipate with repeated use.  
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%  
cooking power. If water does not heat, try the steps in the  
bullets below. If microwave oven still does not operate, call  
for service.  
Radio, TV or cordless phone interference  
Check the following:  
Door  
Proximity  
Firmly close door. On some models, if a packaging spacer is  
attached to inside of the door, remove it, then firmly close door.  
If a message about the door appears in the display, the door  
has been closed for 5 minutes or more without the microwave  
oven being started. This occurs to avoid unintended starting of  
the microwave oven. Open and close the door, then start  
the cycle.  
Move the receiver away from the microwave oven, or adjust the  
radio or TV antenna.  
Soil  
Make sure the microwave oven door and sealing surfaces are  
clean.  
Frequency  
Control  
Some 2.4 GHz-based cordless phones and home wireless  
networks may experience static or noise while microwave  
oven is on. Use a corded phone, a different frequency  
cordless phone or avoid using these items during microwave  
oven operation.  
Make sure control is set properly. Make sure Control Lock is off.  
Make sure Demo Mode (on some models) is off.  
Arcing in the microwave oven  
Check the following:  
Soil buildup  
Soil buildup on cavity walls, microwave inlet cover, cooking  
rack supports, and area where the door touches the frame can  
cause arcing. See “General Cleaning” in “Microwave Oven  
Care” section.  
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®
JENN-AIR COOKING APPLIANCE WARRANTY  
LIMITED WARRANTY  
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or  
furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for factory  
specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designated  
service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in  
the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original  
purchase date is required to obtain service under this limited warranty.  
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS  
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions  
attached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to the  
product) if defective in materials or workmanship:  
Electric element  
Electronic controls  
Touch Pad and microprocessor  
Glass ceramic cooktop: if due to thermal breakage  
Magnetron tube  
Sealed gas burners  
ITEMS EXCLUDED FROM WARRANTY  
This limited warranty does not cover:  
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair  
house fuses, or to correct house wiring or plumbing.  
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty  
coverage.  
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is  
contrary to published user or operator instructions and/or installation instructions.  
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance  
with electrical or plumbing codes, or use of consumables or cleaning products not approved by Jenn-Air.  
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage  
results from defects in materials or workmanship and is reported to Jenn-Air within 30 days from the date of purchase.  
6. Any food loss due to refrigerator or freezer product failures.  
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be  
repaired in the home and only in-home service is covered by this warranty.  
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an  
authorized Jenn-Air servicer is not available.  
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with  
published installation instructions.  
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is  
void if the factory applied serial number has been altered or removed from your major appliance.  
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.  
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES  
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED  
HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,  
ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR  
CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS,  
SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND  
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.  
If outside the 50 United States and Canada, contact your authorized Jenn-Air dealer to determine if another warranty applies.  
9/07  
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For additional product information or to view FAQs (Frequently Asked Questions), visit www.jennair.com.  
If you do not have access to the Internet and you need assistance using your product, you may contact Jenn-Air at the number below.  
Have your complete model number ready. You can find your model number and serial number on the label located on the upper or lower  
front facing of the microwave oven opening, behind the door.  
For assistance or service, call 1-800-688-1100.  
If you need further assistance, you can write to Jenn-Air with any questions or concerns at:  
Jenn-Air Brand Home Appliances  
Customer eXperience Center  
553 Benson Road  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
Please keep this User Instructions and model number information for future reference.  
W10244851A  
DE68-03622A  
SP PN W10269550A  
4/09  
© 2009. All rights reserved.  
®Registered Trademark/ ™Trademark of Jenn-Air, U.S.A.  
Printed in Malaysia  
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