Intermec Label Maker PB50 User Manual

PB  
Mobile Label and Receipt Printer  
50  
User’s  
Guide  
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Document Change Record  
This page records changes to this document. The document was  
originally released as Revision 001.  
Version  
Number  
Date  
Description of Change  
002  
11/2008 These changes were made for the current release:  
Support for the ESC/P programming language.  
Addition of a radioless PB50 printer.  
Change to the Ready-to-Work indicator  
behavior.  
Addition of linerless media support.  
New icons for Bluetooth radio and addition of  
printhead lifted error message.  
Addition of power management options Sleep  
Timer and Standby Timer.  
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Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii  
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii  
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii  
1
Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Installing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10  
Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10  
2
Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18  
Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18  
Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19  
Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19  
Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20  
Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21  
Changing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23  
Changing Configuration Settings From the Display . . . . . . . . . . . . . . . .23  
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Contents  
Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Configuring Wireless Printing Using IPL. . . . . . . . . . . . . . . . . . . . . . . . . . .31  
Configuring Wireless Printing Using Fingerprint . . . . . . . . . . . . . . . . . . .33  
Setting Up USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36  
Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36  
3
Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42  
Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . .44  
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46  
Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . .46  
Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47  
Cold Booting the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48  
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
A
B
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52  
Accessories for the PB50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
IPL and Fingerprint Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
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Before You Begin  
Before You Begin  
This section provides you with safety information, technical support  
information, and sources for additional product information.  
Safety Information  
Your safety is extremely important. Read and follow all warnings and  
cautions in this document before handling and operating Intermec  
equipment. You can be seriously injured, and equipment and data can  
be damaged if you do not follow the safety warnings and cautions.  
This section explains how to identify and understand warnings,  
cautions, and notes that are used in this document.  
A warning alerts you of an operating procedure, practice,  
condition, or statement that must be strictly observed to avoid  
death or serious injury to the persons working on the equipment.  
A caution alerts you to an operating procedure, practice,  
condition, or statement that must be strictly observed to prevent  
equipment damage or destruction, or corruption or loss of data.  
Note: Notes either provide extra information about a topic or contain  
special instructions for handling a particular condition or set of  
circumstances.  
Global Services and Support  
Warranty Information  
Returns and Repairs > Warranty.  
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Before You Begin  
Web Support  
Visit the Intermec web site at www.intermec.com to download our  
current manuals (in PDF). To order printed versions of the Intermec  
manuals, contact your local Intermec representative or distributor.  
Visit the Intermec technical knowledge base (Knowledge Central) at  
intermec.custhelp.com to review technical information or to request  
technical support for your Intermec product.  
Telephone Support  
In the U.S.A. and Canada, call 1-800-755-5505.  
Outside the U.S.A. and Canada, contact your local Intermec  
representative. To search for your local representative, from the  
Intermec web site, click About Us > Contact Us.  
Service Location Support  
For the most current listing of service locations, go to  
www.intermec.com and click Support >Returns and Repairs >  
Repair Locations.  
For technical support in South Korea, use the after service locations  
listed below:  
AWOO Systems  
102-1304 SK Ventium  
522 Dangjung-dong  
Gunpo-si, Gyeonggi-do Korea, South 435-776  
Contact: Mr. Sinbum Kang  
Telephone: +82-31-436-1191  
IN Information System PTD LTD  
6th Floor  
Daegu Venture Center Bldg 95  
Shinchun 3 Dong  
Donggu, Daegu City, Korea  
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Before You Begin  
Who Should Read This Manual  
This user’s guide is for the person who is responsible for installing,  
configuring, and maintaining the PB50 printer.  
This guide provides you with information about the features of the  
PB50, and how to install, configure, operate, maintain, and  
troubleshoot it.  
Before you work with the PB50, you should be familiar with your  
network and general networking terms, such as IP address.  
Related Documents  
This table contains a list of related Intermec documents and their  
part numbers.  
Document Title  
Part Number  
Intermec Fingerprint Command Reference Manual  
Intermec Fingerprint Developer’s Guide  
937-005-xxx  
934-019-xxx  
934-013-xxx  
Intermec Printer Language (IPL) Developer’s Guide  
Intermec Printer Language (IPL) Command Reference Manual 937-007-xxx  
ESC/P Programmer’s Reference Manual 937-010-xxx  
The Intermec web site at www.intermec.com contains our  
documents (as PDF files) that you can download for free.  
To download documents  
1 Visit the Intermec web site at www.intermec.com.  
2 Click Support > Manuals.  
3 In the Select a Product field, choose the product whose  
documentation you want to download.  
To order printed versions of the Intermec manuals, contact your local  
Intermec representative or distributor.  
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Before You Begin  
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Using the PB50 Mobile Label and  
Receipt Printer  
1
Use this chapter to familiarize yourself with the PB50 and  
you will find these sections:  
Learning About the PB50 Printer  
Using the Batteries  
Loading Media  
Printing a Testprint  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Learning About the PB50 Printer  
The PB50 and PB50C are rugged direct thermal label and receipt  
printers designed for use with the CK31, 700 series, CK61, CN2B,  
CN3, and CN3e mobile computers as well as the SF51 and SR61  
scanners.  
Throughout this manual, both models of the printer are referred to as  
PB50 unless the information is specific to one model.  
The PB50 provides:  
print resolution of 203 dpi.  
print speeds of up to 100 mm per second (4 ips).  
802.11 radio, Bluetooth radio, or no radio options.  
What’s New?  
This version of the PB50 printer manual contains these changes:  
Support for the ESC/P programming language.  
Addition of a PB50 printer without a radio.  
Change to the Ready-to-Work™ indicator behavior.  
Addition of linerless media support.  
New icons for Bluetooth radio and addition of printhead lifted  
error message.  
Addition of the power management options Sleep Timer and  
Standby Timer.  
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Identifying the Parts of the Printer  
Use this illustrations to familiarize yourself with some of the features  
of the PB50.  
Self-strip  
door  
Media cover  
release button  
Control panel  
Communications port  
Ready-to-Work  
indicator  
PB50 Printer: This illustration shows the important features of the PB50  
printer. A weather-resistant flap protects the communications ports and the  
external power connector.  
Understanding the Printer Firmware  
Your PB50 printer comes with Intermec Printer Language (IPL),  
Fingerprint, or ESC/P firmware. The choice of firmware affects the  
functionality of the printer and how you interact with it. This manual  
contains information for using each type of printer firmware.  
The current firmware type and version display on the PB50 screen  
when the printer is in Ready mode.  
IPL 11.2.0  
The PB50 Display Showing IPL Firmware  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Understanding the Control Panel  
The PB50 control panel contains four buttons, a liquid crystal display  
(LCD), and one LED indicator. Use the four buttons to navigate the  
menu system and perform functions on the PB50 printer. See the  
following tables to understand the buttons, the menu system, and  
what the LED means.  
Feed button  
Setup button  
SETUP:  
SER-COM  
Standby button  
Info button  
Ready-to-Work  
indicator  
PB50 Control Panel: Use this illustration to familiarize yourself with the  
buttons and lights on the PB50.  
Understanding How to Use the PB50 Buttons  
Button  
Name  
Button Function  
Press to advance label or receipt paper. The amount of  
Feed  
media that feeds is dependent on the type of media you  
are using. It will advance by 5 mm (0.2 inch), feed out  
an entire label, or feed a configured length of media  
based on your media and settings.  
If you hold the button down for longer than two  
seconds, the printer performs a testfeed and calibrates  
the media.  
If the printer is printing, pressing this button causes  
the printer to pause. Press the button again to resume  
printing.  
Setup  
Press to display the Setup menu.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Understanding How to Use the PB50 Buttons (continued)  
Button  
Name  
Button Function  
Press to put the printer in Standby mode. In Standby  
Standby  
(Power)  
mode, power to the radio, the display, and the  
backlight are turned off.  
Press to turn the printer back on and put in Ready  
mode.  
Info  
Press to display a summary of error conditions, serial  
port settings, USB connection status, and wireless  
information (Bluetooth and WiFi). Each setting in the  
summary information displays on the screen for five  
seconds.  
All of the buttons can act as “soft keys,” which means that the  
function of each button depends on the state of the printer. A small  
icon appears in the screen next to the button to indicate the function  
it performs  
Understanding the Soft Keys  
Button  
Soft Keys Description  
Moves through the settings at the same level in the  
menu system.  
Exit Setup mode and return to Ready mode.  
Moves up one level in the menu system. This soft  
key appears in Setup mode.  
Increases the value of a number when editing  
settings s uch as an IP address. This soft key  
appears in Setup mode.  
Pauses the printing job. This icon appears only  
when you are printing.  
Moves down one level in the menu system and  
saves changes to a setting.  
Exits a printing job or exits Information mode.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
There is only one LED on the PB50 printer: the Ready-to-Work™  
indicator.  
Understanding the Ready-to-Work Indicator  
Indicator State Description  
Off  
When the light is off, it can mean one of several  
conditions:  
The printer is in Standby mode.  
The printer is in Info mode.  
On  
The PB50 is powered on and operating.  
Blinking  
A blinking light can mean one of several conditions:  
The printer is out of paper.  
The media cover is open.  
There is a printer error that requires you to perform an  
action. For a list of possible problems, see  
“Troubleshooting the PB50” on page 42.  
Understanding the Printer Sounds  
The PB50 plays sounds in response to several actions that you can  
take with the printer. Use the following table to understand when the  
sounds occur and what they mean.  
Understanding the Printer Sounds  
Sound  
Occurs When:  
Power  
You supply power (battery or AC adapter) to the  
printer.  
The PB50 starts charging the battery.  
Hardware  
You open the media door, close the media door, or insert a  
cable.  
Button  
Error  
You press any of the PB50 buttons.  
The printer cannot feed paper or print a job because of  
a hardware issue such as the media door open, a paper  
jam, or there is no media.  
An error occurs such as a paper jam or a print error.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Managing Power on the PB50  
Use the power options on the PB50 to manage and conserve battery  
power. From the Power option in Setup menu, you can set Low  
Battery, Sleep Timer, and Standby Timer.  
Use the Low Battery option to set the battery voltage at which the low  
battery warning appears. The values for Low Battery range from 12.1  
V to 16.8 V in 0.1 V increments. The default setting is 13.5 V.  
Use the Sleep Timer option to set the amount of time it takes for the  
PB50 to go to “sleep” if the printer is not printing and you do not have  
any interaction with it. When the printer goes to “sleep,” it turns off  
the backlight and it dims the Ready-to-Work indicator. By default, the  
printer backlight turns off after 20 seconds of no user interaction.  
You can set Sleep Timer to always off, always on, 5 seconds, 10  
seconds, 20 seconds, 30 seconds, or 60 seconds. The backlight turns  
on when:  
the printer begins printing.  
you press a button.  
you connect the printer to external power.  
you are communicating with or sending data to the printer.  
Note: If you have Sleep Timer set to always on, the Standby timer  
setting will have no effect on the PB50.  
Use the Standby Timer option to turn off power to the radio, the  
display, and the backlight. The Standby Timer option has the same  
effect on the PB50 as pressing the Standby button. When the printer  
is in Standby mode, both the LCD and the Ready-to-Work indicator  
are turned off. You can set Standby Timer to 5 mins, 10 mins, 20  
mins, 30 mins, 60 mins, or disabled. Press the Standby button to turn  
the printer back on.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Using the Batteries  
The PB50 uses a rechargeable 2200 mAh lithium-ion battery (Model  
AB13) for power. You must fully charge the battery before you can use  
the PB50. A fully charged battery can last up to one week without  
needing to be recharged when the printer is in Standby mode.  
Use Intermec Model AB13 battery only. Use of another battery  
may present a risk of fire or explosion.  
The Model AB13 battery may present a fire or chemical burn  
hazard if mistreated. Do not disassemble, heat above 100°C  
(212°F), or incinerate.  
Dispose of used batteries promptly. Keep away from children.  
Installing the Battery  
Make sure you fully charge the battery before you use your PB50. You  
can charge the battery before or after you install them into the PB50.  
To install the battery  
1 Lay the PB50 upside down on a flat surface.  
2 Insert the battery with the tab facing away from the front control  
panel.  
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3 Insert the edge of the battery under the lip of the PB50 and then  
push down until you hear the battery latch click.  
Charging the Batteries  
There are two ways to charge the PB50 battery:  
Connect AC power to the printer and charge the battery while it is  
in the PB50.  
Charge the battery in the AC18 4-bay battery charger.  
For information on charging your battery in the 4-bay battery  
charger, see the AC18 4-Bay Battery Charger Instructions  
(P/N 943-128-xxx).  
It takes approximately 6 hours to charge the battery while it is  
installed in the PB50 printer. To charge the battery inside the PB50,  
you need:  
an Intermec 12 VDC power supply (Model AE19).  
an AC power cord.  
To charge the battery inside the PB50  
1 Install the battery in the PB50. For help, see the previous section,  
“Installing the Battery” on page 8.  
2 Connect the power supply to the DC power connector on the  
printer.  
3 Connect one end of the power cord to the power supply and then  
plug the other end into an AC outlet.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Understanding the Battery Icons  
The easiest way to tell the status of your battery is to look at the  
battery icons on the control panel of the PB50.  
Battery Icon Status  
Icon  
Status  
Battery is fully charged.  
Battery has a medium charge. You should be able to  
work for several more hours before charging or  
replacing the battery.  
Battery is low. You need to replace the battery soon.  
Battery is critically low. You need to replace the  
battery now.  
Battery charging error. You may need to replace the  
battery.  
External power connected and there is no battery in  
the printer.  
Extending Battery Life  
Here are some tips for extending the overall life of your battery:  
Never expose the battery to direct sunlight or temperatures over  
40°C (104°F).  
Only charge the battery inside the PB50 using a power supply or in  
the 4-bay battery charger (Model AC18).  
Do not set the backlight to always on. The always on setting  
disabled automatic power saving modes.  
Here are some tips for extending the life of your battery between  
charges:  
Press the Standby button to put the printer in Standby mode.  
Remove the battery from the printer if you will not be using it for  
three days or more.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
Do not operate the PB50 in extremely cold temperatures. Using  
the PB50 in temperatures below freezing reduces the overall  
battery life.  
Remember that any rechargeable battery loses its ability to maintain a  
charge over time. You can only recharge it a finite number of times  
before you must replace it.  
Loading Media  
You can use roll or fanfold receipt media with the PB50 printer. The  
PB50 ships with a small amount of media loaded and a test page  
printed to verify that the printer works. The PB50 supports self-strip  
printing applications. For information on how to correctly load  
media for self-strip printing, see “To load media for self-strip  
printing” on page 14. For information on media specifications, see  
“Specifications” on page 52.  
To load media  
1 Press down on the blue media cover release button until the cover  
releases.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
2 Press down on the media adjust guide and slide the two media  
supports apart.  
3 Insert a roll of media and press the media adjust guide until the  
roll is held firmly in place. Make sure you load the media clockwise  
so that it pulls off the core from the bottom of the printer.  
4 Pull out approximately 8 cm (3 inches) of the media.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
5 Close the media cover until it latches. The printer emits the  
hardware sound to tell you that the media door closed correctly.  
6 Press down on the self-strip door to make sure the media cover is  
completely latched.  
Note: The linerless printer does not have a self-strip door. Instead,  
the self-strip door is molded plastic and part of the media cover.  
7 Press and hold the Feed button for more than two seconds to  
calibrate the media.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
To load media for self-strip printing  
1 Complete Steps 1 through 4 in the previous procedure.  
2 Open the self-strip door in the media cover.  
Self-strip door  
Self-strip bar  
3 Remove a label from the roll of media so that you are left with  
several inches of label liner.  
4 Feed the label liner over the self-strip bar and out the back of the  
self-strip door.  
5 Close the media cover until it latches and press down on the self-  
strip door to make sure it locks.  
6 Pull on the liner to tighten it and ensure a good self strip.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
7 Press and hold the Feed button for more than two seconds to  
Printing a Testprint  
After you have loaded media in the printer, you are ready to print a  
testprint. You can choose from several testprint options for each type  
of firmware. If you cannot get the testprint information to print, see  
“Troubleshooting the PB50” on page 42.  
To print a testprint with a PB50 loaded with IPL firmware  
1 Press the Setup button.  
2 Press until you reach Test/Service.  
3 Press  
4 Press  
5 Press  
to enter the Test/Service menu system.  
to enter the Testprint Config menu.  
to enter the Config menu.  
6 Press to choose a testprint.  
7 Press  
to print the Config testprint of your choice.  
To print a testprint with a PB50 loaded with Fingerprint firmware  
1 Press the Setup button.  
2 Press until you reach Print Defs.  
3 Press  
4 Press until you reach Testprint.  
5 Press to enter the Testprint menu.  
6 Press to choose a testprint.  
to enter the Print Defs menu system.  
7 Press  
to print the testprint of your choice.  
Before you can print a self test with ESC/P firmware, you need to  
establish communications between the PB50 and your network. For  
help, see “Establishing Communications With a Host” on page 27.  
To print a self test with a PB50 loaded with ESC/P firmware  
Send the ESC EZ{TP} command to the printer.  
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Chapter 1 — Using the PB50 Mobile Label and Receipt Printer  
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Configuring the PB50  
2
In this chapter you will find these sections:  
Configuring the PB50  
Establishing Communications With a Host  
Upgrading the Firmware  
Downloading Fonts and Graphics  
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Chapter 2 — Configuring the PB50  
You can change the configuration settings of the PB50 printer directly  
from the display, by sending commands from your PC, by using the  
web pages, or remotely from the SmartSystems console.  
For more information on the IPL and Fingerprint menu systems,  
see“IPL and Fingerprint Setup Menus” on page 57.  
Understanding the Display Modes  
The PB50 has six display modes to help you effectively interact with  
the printer: Ready, Information, Paused, Setup, Error, and Test. Use  
the following sections to understand the different printer modes.  
Understanding Ready Mode  
The printer is in Ready mode when the printer is on and ready to  
print. The main screen displays the power status, the radio status, and  
the printer language and version.  
IPL 11.2.0  
The PB50 in Ready Mode  
Understanding Information Mode  
When the printer is in Information mode, it displays a subset of  
network information about the printer. If the printer experienced an  
error, the error message displays first followed by the printer  
information. Each message displays on the screen for five seconds.  
After five seconds on the last information screen, the printer exits  
Information mode.  
I/O serial  
8N1 9600  
5
X
The PB50 in Information Mode  
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Chapter 2 — Configuring the PB50  
To enter Information mode  
Press the Information button on the control panel.  
Understanding Pause Mode  
Use Pause mode to momentarily stop printing or to cancel a current  
print job. Once you pause the printer, the Pause mode screen appears.  
Use the Feed button to both pause and resume printing.  
PAUSE  
X
The PB50 in Pause Mode  
To enter Pause mode  
Press the Feed button while the printer is printing.  
To resume printing  
Press the Feed button (or soft key).  
To cancel a print job  
1 Press the Feed button to pause printing.  
2 Press the Information button (or soft key) to cancel the print  
job.  
Understanding Setup Mode  
Use Setup mode to change the settings on the printer.  
Sample Setup Mode Screen  
To enter or exit Setup mode  
Press the Setup button.  
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Chapter 2 — Configuring the PB50  
Once you enter Setup mode, there are two editing modes: normal and  
enhanced.  
Editing Settings in Setup Mode  
Editing Mode To Navigate  
To Accept Value  
Normal  
Press to move among Press  
choices.  
Press  
in menu system.  
.
to go up a level  
Enhanced  
Press to move within Press  
the editable fields. When  
the field blinks, you can  
edit it.  
.
Press to increase the  
value of the field.  
BAUDRATE:  
9600  
Normal Editing Mode: In normal editing mode, you see an up arrow and a right  
arrow for making selections.  
+
IP ADDRESS:  
130.42.240.102  
Enhanced Editing Mode: In enhanced editing mode you have a plus sign and a  
right arrow to change the value of numeric fields.  
Understanding Error Mode  
The printer enters Error mode when it detects an error condition such  
as a low battery or a paper fault. Some error messages appear on the  
screen immediately when they occur, such as DOOR OPEN. Other  
error messages do not appear until you press the Info button. If there  
is more than one error at a given time, the errors display in the order  
that they occurred.  
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Chapter 2 — Configuring the PB50  
PAPER FAULT  
Sample Error Mode Screen  
If you encounter an error message, see “Understanding Error  
Messages” on page 42 for information on how to fix the problem.  
Understanding Test Mode  
Use Test mode to verify printer settings, print test labels, restore  
factory default settings, or enter Dump mode for troubleshooting  
purposes. Two test modes are available: Test mode and Extended Test  
mode.  
Using Test Mode  
Test mode is a simple sequence of events which requires little user  
interaction. Extended Test mode requires more user interaction and  
lets you choose which actions you want the printer to perform.  
To enter Test mode  
1 Make sure the printer is in Ready mode and is loaded with media.  
2 Press the Feed and Standby buttons at the same time and hold  
until Select Media appears on the screen and it displays the type of  
media you are using.  
3 Release both buttons. The printer performs a test feed (sensor  
calibration), prints a series of test labels, and then enters Dump  
mode.  
communication ports. Any characters received on the  
communication ports are printed.  
4 Press Feed to exit Dump mode.  
After you exit Dump mode, the printer returns to Ready mode. For  
more information on Dump mode, see “Troubleshooting  
Communication Problems” on page 46.  
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Chapter 2 — Configuring the PB50  
Using Extended Test Mode  
Use Extended Test mode to run additional diagnostic tests, including  
printing specific test labels, entering Dump mode, and resetting to  
factory defaults.  
TEST LABELS  
CHESS  
Sample Extended Test Mode Screen  
To enter Extended Test mode  
1 Make sure that the printer is loaded with media.  
2 Press the media cover release button to open the media cover.  
3 Press the Standby button to turn the printer off.  
4 Press Feed and Standby buttons at the same time until CLOSE  
PRINTER DOOR appears on the screen.  
5 Close the media cover. You are now in Extended Test mode.  
Press to cycle through the options.  
Press to select a test option.  
Press to exit Extended Test mode.  
Options in Extended Test Mode  
Function  
Description  
Select Media  
This option is almost the same as the  
process in Test mode, except that the  
printer performs a slow test feed in  
Extended Test mode. The slow test feed  
enables the printer to perform a slow  
sensor calibration which can help resolve  
gap or mark detection problems.  
Test Labels  
This option allows you to print test labels  
one at a time. Press  
label.  
to print the next  
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Options in Extended Test Mode (continued)  
Function  
Description  
Dump Mode  
This options enters Dump mode. For more  
information on Dump mode, see  
“Troubleshooting Communication  
Problems” on page 46.  
Factory Default  
This option restores the factory default  
settings. Press  
to select this option and  
then follow the instructions on the screen.  
Setup and Exit  
Exit  
This option exits Extended Test mode and  
puts the printer in Setup mode.  
This option exits Extended Test mode.  
Changing Configuration Settings  
There are several ways you can change the configuration settings of  
the printer. You can change the configuration settings:  
from the display.  
from the host PC using PrintSet.  
from the host PC using the command line.  
from the SmartSystems Console.  
Changing Configuration Settings From the Display  
You need to enter Setup mode before you can change configuration  
settings. For more information on entering Setup mode and  
navigating through the settings, see “Understanding Setup Mode”  
on page 19.  
The top levels of the Setup menu are organized in a one-way loop.  
Each level has several sub-levels.  
Note: The ESC/P printer does not have a Setup menu.  
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Chapter 2 — Configuring the PB50  
Note: If you have a Bluetooth or radioless printer, you will not see the  
NETWORK setup menu in Fingerprint or IPL.  
Starting point  
SETUP:  
SETUP:  
SETUP:  
SER-COM,UART1  
DISPLAY  
NET-COM, NET1  
SETUP:  
SETUP:  
BATTERY  
NETWORK  
SETUP:  
SETUP:  
SETUP:  
PRINT DEFS  
MEDIA  
FEEDADJ  
The Main Levels of the Setup Menu in Fingerprint  
Starting point  
SETUP:  
SETUP:  
SETUP:  
SER-COM  
DISPLAY  
NETWORK  
SETUP:  
SETUP:  
BATTERY  
TEST/SERVICE  
SETUP:  
SETUP:  
MEDIA  
CONFIGURATION  
The Main Levels of the Setup Menu in IPL  
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Chapter 2 — Configuring the PB50  
Changing Configuration Settings From PrintSet  
PrintSet Version 4.2 (or higher) is a printer configuration tool that  
you can download from the Intermec web site. PrintSet can  
communicate with your printer through a serial cable or a network  
connection. It works on all PCs running Windows 98 (or later).  
PrintSet allows you to easily change all of the setup parameters. It also  
includes setup wizards to guide you through some common  
configuration tasks.  
Changing Configuration Settings Using the Command  
Line  
You can change configuration parameters by sending commands  
directly to the printer using your terminal program (HyperTerminal)  
and a serial or network connection.  
If your printer uses the Fingerprint language, you use the SETUP  
command, followed by the node, subnode, and parameters setting.  
Here is a Fingerprint example that sets your media setting to labels  
with gaps:  
SETUP "MEDIA,MEDIA TYPE,LABEL (w GAPS)"  
If your printer uses the IPL language, you would send this command:  
<STX><SI>T1<ETX>  
Fingerprint automatically sends feedback to HyperTerminal as you  
type. If you want to see what you are typing with IPL, you need to  
complete the following procedure.  
To see IPL commands as you type  
1 From the HyperTerminal menu, select File > Properties > the  
Settings tab.  
2 Click the ASCII Setup button.  
3 Select Echo typed characters locally.  
4 Click OK twice.  
For more information on how to change configuration settings, see  
either the Fingerprint Command Reference Manual (P/N 937-005-xxx) or  
the IPL Command Reference Manual (P/N 937-007-xxx). You can  
download both documents from the Intermec web site at  
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Chapter 2 — Configuring the PB50  
Changing Configuration Settings From the Printer  
Home Page  
If you have an 802.11 radio in your PB50 printer and it is connected to  
the network, you can use your web browser to open the printer home  
page and make configuration changes. To connect to a wireless  
network, follow the procedure in “Setting Up 802.11 Radio  
Communications” on page 28.  
The PB50 Printer Home Page  
To make changes to the configuration  
From the home page, click Configuration.  
Changing Configuration Settings From SmartSystems  
Console  
You can use the SmartSystems Console to change configuration  
settings on your printer. The PB50 ships with the SmartSystems client  
loaded on it. The console is part of SmartSystems Foundation and is  
available from the Intermec web site. To download SmartSystems  
smrtsysfoundation/index.aspx.  
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Chapter 2 — Configuring the PB50  
Establishing Communications With a Host  
The PB50 must establish communications with a host that will send  
the data for the printer to print. The PB50 provides four ways to  
communicate with a host:  
Bluetooth radio communications  
802.11 b/g radio communications  
USB communications  
Serial communications  
Setting Up Bluetooth Communications  
The PB50C can contain a Bluetooth radio that allows wireless  
communications with a remote device from distances up to 100  
meters (approximately 328 feet) depending on the Bluetooth range  
capabilities of the remote device, environmental conditions, and  
obstructions. For the Bluetooth-enabled devices to exchange data,  
both devices must establish a connection. Bluetooth software is  
always running in the background.  
The PB50C cannot initiate a Bluetooth connection. One of the  
devices, such as a CK31, CK61, 700 series, CN2B, or CN3 mobile  
computer, must request a connection with the printer. The PB50C  
then accepts or rejects the connection. Use Intermec Settings on the  
mobile computer to enable the Bluetooth settings on the PB50C.  
The PB50C can also connect to Bluetooth scanners such as the SF51  
and the SR61 Cordless scanners. You can create the bar code labels  
you need to connect the printer to a Bluetooth scanner using EasySet  
software. If you are going to create the bar code labels using EasySet,  
you will need to know the Bluetooth Device Address and the PIN of  
the PB50C. You can download a free version of EasySet from the  
Intermec web site at www.intermec.com.  
Each PB50C equipped with a Bluetooth radio has a unique Bluetooth  
Device Address (BDA) loaded into its module when manufactured.  
You can find the BDA on the certification label located on the bottom  
of the printer.  
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Chapter 2 — Configuring the PB50  
To set up Bluetooth communications with a mobile computer  
Follow the procedure to discover and connect to Bluetooth devices  
in your mobile computer user’s manual.  
Note: For maximum security, you need to configure a Bluetooth  
passcode for the PB50C. The default passcode for the PB50C is  
“1234.”  
To set up Bluetooth communications with a scanner  
1 Download and install EasySet.  
2 Create the following bar code labels using EasySet:  
Administrator reset factory defaults  
Bluetooth parameters - security - not active  
Bluetooth parameters - connect/disconnect - compose BT  
address  
Bluetooth parameters - security - compose PIN:  
3 Scan the bar code labels with the Bluetooth scanner.  
Understanding Bluetooth Radio Icons  
Icon  
Description  
The Bluetooth radio is on and the printer is not connected to a  
serial cable.  
The Bluetooth radio is turned off. The Bluetooth radio turns off  
when you connect a serial cable.  
Setting Up 802.11 Radio Communications  
The PB50 can have an internal 802.11 b/g radio to transfer and receive  
data using wireless communications. This manual assumes that you  
have already set up your wireless communications network including  
your access points. The following procedures include information on  
setting up wireless security for both IPL and Fingerprint versions of  
the PB50.  
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Chapter 2 — Configuring the PB50  
The PB50 supports these authentication modes: none, WEP, WPA  
Personal and Enterprise mode (802.1x authentication), WPA2  
Personal and Enterprise mode (802.1x authentication).  
Note: WPA and WPA2 Enterprise mode currently support PEAP,  
TTLS, and LEAP. For LEAP authentication, the PB50 supports Open  
EAP, but does not support Network EAP.  
To set up the PB50 to work in your wireless network, you will need:  
Host PC running Windows or Linux  
Serial port software such as HyperTerminal  
Note: If you are using IPL commands with HyperTerminal, you may  
want to be able to see the commands as you type them on your screen.  
For help, see “Changing Configuration Settings Using the  
Command Line” on page 25.  
To set up the PB50 for wireless communications  
1 Connect the 8-pin circular DIN connector to the serial port on the  
PB50.  
2 Connect the other end of the serial cable to a serial port on the  
back of your PC or to a serial adapter on your mobile computer.  
3 Open HyperTerminal on your PC and configure the following  
parameters for the serial port:  
Parameter  
Default Setting  
Baud rate  
Data bits  
Parity  
115200  
8
None  
1
Stop bits  
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Chapter 2 — Configuring the PB50  
4 From the host PC, check the wireless settings.  
If you have an IPL version of the printer, send these commands to  
the PB50:  
<STX><SI>wt,SSID<ETX>  
<STX><SI>wt,WEP1<ETX>  
<STX><SI>wt,WEP2<ETX>  
<STX><SI>wt,WEP3<ETX>  
<STX><SI>wt,WEP4<ETX>  
<STX><SI>wt,AUTH<ETX>  
<STX><SI>wt,WPA<ETX>  
<STX><SI>wt,WPA2<ETX>  
<STX><SI>wt,WPA_PSK<ETX>  
<STX><SI>wt,ROAM<ETX>  
<STX><SI>wt,PWR_MODE<ETX>  
<STX><SI>wt,CHANNEL<ETX>  
<STX><SI>wt,AP_MAC<ETX>  
<STX><SI>wt,SIGNAL<ETX>  
<STX><SI>wt,SPEED<ETX>  
<STX><SI>wt,ACTIVE<ETX>  
If you have a Fingerprint version of the printer, send this  
command to the PB50:  
setup write "wlan","uart1:"  
5 Set up the PB50 to use the correct SSID and authentication  
modes. See one of the following procedures to configure wireless  
printing on your IPL or Fingerprint printer.  
6 If you are going to use certificates for validation, transfer the  
certificate to the printer. The printer can accept .pfx, .pem, and  
.der certificates.  
7 Verify that the PB50 is connected to the access point and make  
sure it has an IP address allocated to it.  
Understanding the 802.11 Radio Icons  
Icon  
Description  
Excellent signal  
Strong signal  
Good signal  
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Chapter 2 — Configuring the PB50  
Understanding the 802.11 Radio Icons (continued)  
Icon  
Description  
Weak signal  
Poor signal  
No signal  
Use the following sections to set most of your wireless  
communication settings. For help with additional commands and  
information, see either the Fingerprint Command Reference Manual (P/N  
937-005-xxx) or the IPL Command Reference Manual (P/N 937-007-xxx).  
You can download both documents from the Intermec web site at  
Configuring Wireless Printing Using IPL  
Use the following procedures to configure your PB50 with IPL for  
wireless printing.  
To configure the printer to use WEP authentication  
1 Send the following commands to login as an admin and set the  
SSID:  
<STX><ESC>.x,su -p pass admin<ETX>  
<STX><SI>ws,SSID,xxxxx<ETX>  
where xxxxx can be from 0 to 32 ASCII characters, not including  
the double quote.  
Note: The default password for logging in as an admin is “pass.” If  
you have changed the password, you will need to use your  
password instead of “pass.”  
2 Send the following commands to configure the WEP keys. The  
following example sets WEP key 1 to 1234 and enables WEP key 1.  
<STX><SI>ws,WEP1, 0x0001020304<ETX>  
<STX><SI>ws,.WEP_KEY,1<ETX>  
3 Send the following command to activate the settings.  
<STX><SI>ws,ACTIVE,1<ETX>  
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Chapter 2 — Configuring the PB50  
To configure the printer to use WPA-PSK or WPA2-PSK mode  
1 Send the following commands to login as an admin and set the  
SSID:  
<STX><ESC>.x,su -p pass admin<ETX>  
<STX><SI>ws,SSID,xxxxx<ETX>  
where xxxxx can be from 0 to 32 alphanumeric characters.  
2 Send one of the following commands to turn on WPA or WPA2  
authentication. Send the WPA-PSK or WPA2-PSK command to set  
a pre-shared key:  
<STX><SI>ws,WPA,ON<ETX>  
<STX><SI>ws,WPA2,ON<ETX>  
<STX><SI>ws,WPA_PSK, xxxxxxxxxx<ETX>  
where xxxxxxxxxx is a value between 8 and 64 characters.  
3 Send the following command to activate the settings:  
<STX><SI>ws,ACTIVE,1<ETX>  
To configure the PB50 to use WPA or WPA2 Enterprise mode  
1 Send the following commands to login as an admin and set the  
SSID:  
<STX><ESC>.x,su -p pass admin<ETX>  
<STX><SI>ws,SSID,xxxxx<ETX>  
where xxxxx can be from 0 to 32 alphanumeric characters.  
Note: The default password for logging in as an admin is “pass.” If  
you have changed the password, you will need to use your password  
instead of “pass.”  
2 Send one of the following commands to enable WPA-802.1x or  
WPA2-802.1x authentication. You should also send the WPA_PSK  
command that does not contain a value:  
<STX><SI>ws,WPA,ON<ETX>  
<STX><SI>ws,WPA2,ON<ETX>  
<STX><SI>ws,WPA_PSK, <ETX>  
3 Send these commands to configure the EAP_TYPE:  
<STX><SI>ws,EAP_TYPE,xxxx<ETX>  
where xxxx can be OFF, LEAP, PEAP, or TTLS.  
<STX><SI>ws,.EAP_USER,xxxx<ETX>  
<STX><SI>ws,.EAP_PASS,xxxx<ETX>  
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where xxxx is the unique username and the unique password for  
this protocol.  
4 If you are using TTLS, you may need to send this command to set  
the TTLS outer name:  
<STX><SI>ws,TTLS_USER, xxxx <ETX>  
where xxxx is the outer name.  
5 If you are using certificates for validation, here are some  
commands you may need to use.  
Send the following commands to set a certificate and enable  
validation:  
<STX><SI>ws,CA_CERT,c:/testCA.pfx@export<ETX>  
<STX><SI>ws,VALIDATE,ON<ETX>  
where c:/testCA.pfx is the location and name of the certificate  
and export is the passphrase.  
Send the following commands to set a common name for  
server 1 and server 2:  
<STX><SI>ws, .SERVER_CN1,xxxxxxxxxx <ETX>  
<STX><SI>ws, .SERVER_CN2,xxxxxxxxxx <ETX>  
where xxxxxxxxxx can be a value from 0 to 64 characters.  
Send the following command to make sure your values match  
those used by the access point:  
<STX><SI>wt,[variable name]<ETX>  
All variables are returned with the exception of EAP_PASS  
which always returns “****” if configured and CA_CERT  
which transmits the name of the last certificate authority  
successfully installed. An additional read-only variable for the  
supplicant state, called STATE, is also returned.  
You may need to send the following command several times for  
the wireless station to connect:  
<STX><SI>ws,ACTIVE,1<ETX>  
Configuring Wireless Printing Using Fingerprint  
Use the following procedures to configure your PB50 with  
Fingerprint for wireless printing.  
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Chapter 2 — Configuring the PB50  
To configure the printer to use WEP authentication  
1 Send the following commands to login as an admin and set the  
SSID:  
run"su -p pass admin"  
setup write "wlan","uart1:"  
setup "wlan","SSID","xxxxx"  
where xxxxx can be from 0 to 32 ASCII characters, not including  
the double quote.  
Note: The default password for logging in as an admin is “pass.”  
If you have changed the password, you will need to use your  
password instead of “pass.”  
2 Send the following commands to configure the WEP keys. The  
following example sets WEP key 1 to 1234 and enables WEP key 1.  
setup "wlan","WEP1","0x0001020304"  
setup "wlan",".WEP_KEY","1"  
setup "wlan","ACTIVE","1"  
setup write "wlan","uart1:"  
To configure the printer to use WPA-PSK or WPA2-PSK mode  
1 Send the following commands to login as an admin and set the  
SSID:  
run"su-p pass admin"  
setup write "wlan","uart1:"  
setup "wlan","SSID","xxxxx"  
where xxxxx can be from 0 to 32 alphanumeric characters.  
2 Send one of the following WPA/WPA2 ON commands to turn on  
WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK  
command to set a pre-shared key:  
setup "wlan","WPA","ON"  
setup "wlan","WPA2","ON"  
setup "wlan","WPA_PSK","xxxxxxxxxx"  
setup "wlan","ACTIVE","1"  
setup write "wlan","uart1:"  
where xxxxxxxxxx is a value between 8 and 64 characters.  
To configure the PB50 to use WPA or WPA2 Enterprise mode  
1 Send the following commands to login as an admin and set the  
SSID:  
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run"su-p pass admin"  
setup write "wlan","uart1:"  
setup "wlan","SSID","xxxxx"  
where xxxxx can be from 0 to 32 alphanumeric characters.  
2 Send one of the following WPA/WPA2 ON commands to set up  
WPA-802.1x or WPA2-802.1x authentication. You should also  
send the WPA_PSK command that does not contain a value:  
setup "wlan","WPA","ON"  
setup "wlan","WPA2","ON"  
setup "wlan","WPA_PSK",""  
setup write "wlan","uart1:"  
To view the 802.1x values, send this command:  
setup write "8021x","uart1:"  
3 Send these commands to configure the EAP_TYPE:  
setup "8021x","EAP_TYPE","xxxx"  
where xxxx can be OFF, LEAP, PEAP, or TTLS.  
setup "8021x",".EAP_USER","xxxx"  
setup "8021x","EAP_PASS","xxxx"  
where xxxx is the unique username and the unique password for  
this protocol.  
4 If you are using TTLS, you may need to send this command to set  
the TTLS outer name:  
setup "8021x","TTLS_USER","xxxx"  
where xxxx is the outer name.  
5 If you are using certificates for validation, here are some  
commands you may need to use.  
Send the following commands to set a certificate and enable  
validation:  
setup "8021x","CA_CERT","c:/test.pfx@export"  
setup "8021x","VALIDATE","ON"  
where c:/test.pfx is the location and name of the certificate and  
export is the passphrase.  
Send the following commands to set a common name for  
server 1 and server 2:  
setup "8021x",".SERVER_CN1","xxxxxxxxxx"  
setup "8021x",".SERVER_CN2","xxxxxxxxxx"  
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Chapter 2 — Configuring the PB50  
where xxxxxxxxxx can be a value from 0 to 64 characters.  
Send the following command to make sure your values match  
those used by the access point:  
setup write "8021x","uart1:"  
You may need to send the following command several times for  
the wireless station to connect:  
setup "wlan","ACTIVE","1"<ETX>  
Setting Up USB Communications  
To set up USB communications with your PC, you will need:  
USB cable  
Intermec InterDriver® software  
You can download the InterDriver software from the Intermec web  
site at www.intermec.com.  
Setting Up Serial Communications  
Use a serial cable (P/N 075497-001) to connect the PB50 to a PC or a  
mobile computer. For the mobile computer, you may need to  
purchase a serial adapter. For more information, contact your local  
Intermec sales representative.  
Before you can establish a serial connection, you need to make sure  
that the settings on the PC or mobile computer match those of the  
PB50.  
Serial Port Settings on the PB50  
Parameter  
Default Setting  
Baud rate  
Data bits  
Parity  
115200  
8
None  
1
Stop bits  
Flow control  
XON_XOFF (IPL)  
RTS/CTS (ESC/P)  
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Chapter 2 — Configuring the PB50  
To connect the PB50 to a PC or mobile computer  
1 Connect the 8-pin circular DIN connector to the serial port on the  
PB50.  
2 Connect the other end of the serial cable to a serial port on the  
back of your PC or to a serial adapter on your mobile computer.  
Serial cable  
Serial port  
Upgrading the Firmware  
The latest firmware and software is always available for download  
from the Intermec web site at www.intermec.com.  
To download firmware updates  
1 Go to the Intermec web site at www.intermec.com.  
2 Click Support > Downloads.  
3 In the Select a Product field, choose PB50 mobile printer. The  
latest available software displays on the page.  
4 Download the latest firmware version to your computer. Make  
sure you choose the correct firmware upgrade for your IPL,  
Fingerprint, or ESC/P printer.  
5 Extract the .zip file to a folder on your computer.  
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Chapter 2 — Configuring the PB50  
You have options for upgrading the firmware based on whether your  
PB50 has a Bluetooth radio, an 802.11 b/g radio, or no radio. Use one  
of the following procedures to upgrade your printer firmware. Your  
printer should reboot after you finish upgrading the firmware. If it  
does not reboot, you will need to cold boot the printer. For help, see  
“Cold Booting the PB50” on page 48.  
To upgrade your printer using PrintSet  
1 Download the latest version of PrintSet from the Intermec web  
site at www.intermec.com.  
2 Select File > Add Printer to start the Add Printer Wizard which  
guides you through the process of adding your printer.  
The Firmware Wizard guides you through the necessary steps to  
update your firmware.  
To upgrade your printer using an 802.11 network connection  
1 Browse to the home page of the printer. For help, see “Changing  
Configuration Settings From the Printer Home Page” on  
page 26.  
2 From the home page, click Maintenance.  
file.  
4 Click Upgrade.  
To upgrade your printer using a serial connection  
1 Make sure you have established serial communications between  
your PC and the PB50. For help, see “Setting Up Serial  
Communications” on page 36.  
2 Use Fingerprint, IPL, or ESC/P commands to send the upgrade file  
to the printer.  
For help with Fingerprint, IPL, or ESC/P commands and information,  
see the Fingerprint Command Reference Manual, the IPL Command  
Reference Manual, or the ESC/P Programmer’s Reference Manual. You can  
download all of the documents from the Intermec web site at  
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Chapter 2 — Configuring the PB50  
Downloading Fonts and Graphics  
The easiest way to download fonts and graphics is to use the free  
Intermec printer application called PrintSet. You can download  
PrintSet from the downloads page for the PB50 printer on the  
Intermec web site at www.intermec.com. Follow the procedures in  
the PrintSet online help to download fonts and graphics.  
You can also use Fingerprint, IPL, or ESC/P commands to send fonts  
and graphics to the printer. For help with commands and  
information, see either the Fingerprint Command Reference Manual, the  
IPL Command Reference Manual, or the ESC/P Programmer’s Reference  
Manual. You can download both documents from the Intermec web  
site at www.intermec.com.  
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Chapter 2 — Configuring the PB50  
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Troubleshooting and  
Maintaining the PB50  
3
Use this chapter to solve problems you may encounter while  
using the PB50. You will also find information on booting  
the printer and routine maintenance.  
In this chapter, you will find these sections:  
Troubleshooting the PB50  
Cold Booting the PB50  
Cleaning the Printer  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
You may have printer operation, print quality, or printer  
communication problems at some time during the life of the PB50  
printer. It is easy to fix most of the problems and you will find  
solutions in “Troubleshooting Printer Problems and Finding  
Solutions” on page 44. If you cannot find the answer to your  
problem, you may need to contact Product Support.  
Contacting Product Support  
Before you call Intermec Product Support, you may want to visit the  
Intermec technical knowledge base (Knowledge Central) at  
intermec.custhelp.com to review technical information or to request  
technical support. If you still need help after visiting Knowledge  
Central, you may need to call Product Support.  
To talk to an Intermec Product Support representative in the U.S.A.  
or Canada, call:  
1-800-755-5505  
Outside the U.S.A. and Canada, go to www.intermec.com and click  
Contact Us to find your local Intermec representative.  
Before you call Intermec Product Support, make sure you have the  
following information ready:  
Printer serial number  
Firmware type and version  
Bluetooth, wireless, or serial port settings  
You can find all of the information listed above in the printer menu  
system or on a testprint page.  
Understanding Error Messages  
Use the following tables to troubleshoot some common error message  
you may see display on PB50 screen. Some of the error messages are  
specific to the type of firmware you have loaded on your PB50.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Possible PB50 Error Icons and Messages  
Error Icon Error Message  
Description  
Pause  
The print job is paused.  
Paper out (IPL) The printer is out of paper. Load a new roll of  
media. For help, see “Loading Media” on  
page 11.  
Out of Paper  
(Fingerprint)  
Testfeed not  
done  
The printer did not perform a testfeed before  
it printed out test labels. It is important to  
perform a testfeed because it calibrates the  
sensor.  
To perform a testfeed:  
In Fingerprint and ESC/P, press the Feed  
button for more than 2 seconds.  
In IPL, open and close the media door and  
then press the Feed button.  
Printhead hot  
Upgrading  
The printhead is overheated and needs to  
cool down. In IPL, wait for printing to resume  
automatically. In Fingerprint and ESC/P,  
your print job is lost.  
LSS too high,  
LSS too low  
These errors can occur when you run a test  
feed without any media installed, or if you  
have incorrect media settings.  
Load the printer with media (see “Loading  
Media” on page 11), run Test mode (see  
“Using Test Mode” on page 21), and select  
the appropriate media type.  
IP configuration The printer is trying to acquire an IP address  
error  
from the network. Wait for the printer to  
complete the task before taking any action.  
IP link error  
No network connection.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Possible PB50 Error Icons and Messages (continued)  
Error Icon Error Message  
Description  
Field out of label You are attempting to print in an area that  
extends beyond the print window. See the  
command reference manual for your type of  
firmware (IPL, Fingerprint, or ESC/P) for  
information on how to set the media  
parameters.  
Printhead lifted The printer is not completely closed. Press  
down on the media cover to make sure it is  
latched.  
Troubleshooting Printer Problems and Finding Solutions  
Use the following tables to troubleshoot some common problems you  
may encounter with the PB50 printer.  
Printer Problems and Solutions  
Problem  
Possible Solution  
The printer does not  
turn on when you press  
Standby.  
Replace the battery with a charged battery.  
Connect external power to make sure the  
printer works correctly and to charge the  
battery.  
The blue light (Ready-  
to-Work indicator) is  
blinking.  
Make sure media is loaded and the media cover  
is closed. For help, see “Loading Media” on  
page 11.  
error message containing information on the  
error.  
The printer is paused. The printer is cancelling  
a print job.  
Printer keeps printing  
or feeding when it  
should stop.  
Check media settings.  
Make sure the label gap sensor is clean. For  
help, see “Cleaning the Printer” on page 48.  
The printout is not in  
the desired position.  
Check for errors in the software application.  
Make sure the label gap sensor and platen roller  
are clean.  
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Printer Problems and Solutions (continued)  
Problem  
Possible Solution  
The printer is not  
printing with an 802.11  
wireless connection.  
Verify that the wireless settings are correct. For  
help, see “Setting Up 802.11 Radio  
Communications” on page 28.  
Make sure the printer is connected to the  
network.  
Make sure the printer is in Ready mode.  
The printer is not  
printing with a  
Bluetooth connection.  
Re-establish a Bluetooth connection with the  
mobile computer or scanner. For help, see your  
mobile computer user’s manual or “Setting Up  
Bluetooth Communications” on page 27.  
Make sure the mobile computer can print to a  
known good printer.  
Print a Bluetooth testprint page to make sure  
that the mobile printer discovered your printer.  
For help, see “Printing a Testprint” on  
page 15.  
Make sure the printer is in Ready mode.  
When printing, the  
printer is skipping  
labels.  
Perform a testfeed:  
In Fingerprint or ESC/P, press the Feed button  
for more than 2 seconds.  
In IPL, open and close the media door and then  
press the Feed button.  
Make sure the label gap sensor is clean. For  
help, see “Cleaning the Printer” on page 48.  
Printout is faded or  
weak.  
Fingerprint users: adjust the media constant/  
factor and contrast (-10% to +10%).  
IPL users: adjust the media sensitivity setting (-  
10 to +10).  
ESC/P users: Adjust the darkness.  
Check to see if the printhead needs cleaning.  
For help, see “Cleaning the Printer” on  
page 48.  
The battery charge is  
not lasting as long as it  
should.  
Check the battery date. If the battery is a few  
years old, the shortened life may be due to  
normal aging.  
Replace the battery.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Printer Problems and Solutions (continued)  
Problem  
Possible Solution  
The test pages do not  
print.  
Make sure that the blue light is not blinking. If  
it is, make sure your printer has media and that  
Make sure that you can advance media by  
pressing the Feed button.  
Print quality is poor.  
Clean the printhead. For help, see “Cleaning  
the Printer” on page 48.  
Check the battery and recharge or replace as  
necessary. For help, see “Charging the  
Batteries” on page 9.  
Check the quality of the media. Use only  
Intermec media to ensure superior print quality  
and product performance.  
Check that the printer is set to the appropritae  
Constant/Factory or sensitivity number for the  
media you are using.  
Troubleshooting Communication Problems  
Use Dump mode to verify that the printer is receiving data from the  
host correctly.  
In Dump mode, the printer runs a Fingerprint program called Line  
Analyzer. The Line Analyzer captures incoming characters on the  
communication ports and prints them on one or more labels.  
The easiest way to enter Dump mode is through Test mode or  
Extended Test mode. For help, see “Understanding Test Mode” on  
page 21.  
After the printer enters Dump mode, it tells you it has entered Dump  
mode by printing it on a label. The display shows the Dump mode  
icon and printer is ready to receive data.  
While the printer is receiving data, the Ready-to-Work indicator  
blinks. After a half of a second, if no more characters have been  
received, the printer times out. The program considers the  
transmission terminated and prints out a label.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Printable characters are printed in black-on-white. Control characters  
and space characters (ASCII 000 to 032 dec) are printed in white-on-  
black.  
As long as a continuous string of characters is being received, the  
program wraps the lines until the label is full and then starts to print  
another label. After each character transmission, the following  
information prints:  
Page number  
Number of characters printed on the label  
Total number of characters received so far  
When you exit Dump mode, a final label prints to inform you that it is  
exiting from Dump mode.  
Using Dump Mode in IPL  
When you enter Dump mode, the printer captures incoming  
characters on the communication ports and prints them on one or  
more labels.  
If you have IPL firmware on your printer, you can access Dump mode  
in two different ways with slightly different results:  
You can access Dump mode through Test mode or Extended Test  
mode and you will receive printouts that look exactly like those  
produced with the Line Analyzer program in Fingerprint. For  
more information, see the previous procedure, “Using the Line  
Analyzer in Fingerprint” on page 46.  
You can access Dump mode using the control panel buttons. If  
you access Dump mode this way, characters are printed on a  
continuous line along with corresponding hexadecimal numbers.  
To enter Dump mode using the control panel buttons  
Press and hold the Feed and Standby buttons until the printer  
starts feeding out media.  
The printer feeds out several labels (or inches of media), prints the test  
labels, and then enters Dump mode.  
To exit Dump mode using the control panel buttons  
Press the Feed button.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Cold Booting the PB50  
You rarely need to cold boot the PB50 printer, unless you are  
upgrading the firmware. If your printer occasionally locks up, you will  
want to cold boot it. A cold boot reinitializes the 802.11 radio and  
clears the working memory.  
Note: The Setup menu is not affected by a cold boot. Your printer  
retains all of your configuration settings after the printer powers back  
up.  
To reset the PB50  
1 Disconnect the PB50 from power if externally powered.  
2 Remove the battery from the PB50 for at least one second.  
3 Insert the battery back into the PB50.  
4 Reconnect external power if your PB50 is externally powered.  
Cleaning the Printer  
To properly maintain your PB50, you should clean it at the  
recommended intervals. If you have a linerless printer, you may want  
to clean your printer more often than recommended. Printing may get  
noisy due to residue from the linerless medai building up on the roller  
bar.  
To avoid possible personal injury or damage to the printer, never  
insert any pointed or sharp objects into the printer.  
Use only the cleaning agents specified in this section. Intermec is  
not responsible for damage caused by any other cleaning  
materials used on this printer. Clean most of the printer with a  
cotton swab saturated with alcohol.  
Do not clean the linerless platen roller with isopropyl alcohol. It could  
damage the surface of the platen roller.  
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Chapter 3 — Troubleshooting and Maintaining the PB50  
Tear bar  
Label taken  
sensor  
Paper sensor  
Printhead  
Platen roller  
Label gap  
sensor  
Parts of the PB50 to Clean Regularly  
Cleaning the PB50 Printer  
Printer Part Cleaning Method  
Cleaning Interval  
Printhead  
Use 70% isopropyl alcohol on a  
cotton swab to clean the print  
elements from end to end.  
After every five rolls of  
media or more often if  
necessary.  
Platen roller Rotate the platen roller and clean After every five rolls of  
it thoroughly with 70% isopropyl media or more often if  
alcohol on a cotton swab.  
necessary.  
Do not clean the linerless platen  
roller with isopropyl alcohol.  
Paper sensors Clean thoroughly with 70%  
isopropyl alcohol and a cotton  
swab.  
After every five rolls of  
media or more often if  
necessary.  
Tear bar  
Clean thoroughly with 70%  
isopropyl alcohol and a cotton  
swab.  
As needed.  
Exterior  
Interior  
Clean with a water-dampened  
cloth.  
As needed.  
Brush or air blow. Make sure the After every five rolls of  
paper sensor is free of dust.  
media or more often if  
necessary.  
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Specifications  
A
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Chapter A — Specifications  
Specifications  
Physical Dimensions  
Depth:  
Height:  
Width:  
Weight:  
78.7 mm (3.1 in)  
174.5 mm (6.9 in)  
159.5 mm (6.3 in)  
1190 g (2 lb) with battery  
Power Specifications  
AC power adapter  
voltage:  
100 to 240V  
Printer voltage:  
100V to 240V and 50 Hz to 60 Hz  
Operating power:  
Rechargeable 16.8 V 2200 mAh  
lithium-ion battery  
Temperature and Humidity Specifications  
-15°C to 50°C (5°F to 122°F)  
Operating temperature:  
Storage temperature:  
Charging temperature:  
Relative humidity:  
Sealing:  
-22°C to 70°C (-30°F to 158°F)  
0°C to 45°C (32°F to 113°F)  
0 to 95% non-condensing  
IP54  
Memory  
RAM:  
Flash:  
16 MB  
64 MB  
Print Speed and Resolution  
Print speed:  
Resolution:  
4 ips (100 mm/s)  
203 dpi (8 dots/mm)  
Print Technology  
Printhead:  
Direct thermal  
Maximum print width: 108 mm (4.25 in)  
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Chapter A — Specifications  
Media Specifications  
Core inside diameter, standard:  
19 mm (0.75in)  
10.2 mm (0.4 in)  
67.3 mm (2.65 in)  
Core inside diameter, with adapter:  
Maximum roll outside diameter:  
Media width, label with liner/receipt:  
Media length, label:  
49mm (1.9 in) to 111.5 mm (4.4 in)  
25.4 mm (1.0 in) to 609.6 mm (24 in)  
Continuous  
Media length, receipt:  
Media caliper, label with liner/receipt:  
Media caliper, tag (maximum):  
0.05 mm (0.002 in) to 0.165 mm (0.0065 in)  
0.15 mm (0.006 in)  
Gap length (centered on perforation):  
Notch length (centered on perforation):  
Notch width (centered on perforation):  
Black mark length (centered on perforation):  
Black mark width (centered on media width):  
3.17 mm (0.125 in) to 12.7 mm (0.50 in)  
6.35 mm (0.25 in)  
12.7 mm (0.50 in)  
3.17 mm (0.125 in) to 12.7 mm (0.50 in)  
Full width of media  
Receipt roll stock media is supplied as a continuous roll. Label, tag,  
and fanfold media use repeat indicators for non-continuous media.  
Gap, notch, and black marks are used as repeat indicators:  
Gap: Label and fanfold media  
Notch: Tag media  
Black mark: Label, tag, and fanfold media  
Here are a few things to keep in mind when ordering media for the  
PB50 printer:  
Black marks can only be sensed on the back side of the media.  
You can use higher caliper media in the printer, but print quality  
will be reduced.  
Receipt roll stock media has an end of roll indicator. The end of  
roll indicator is a red marking (on last 3 feet of roll) on the  
thermally sensitive side of the paper.  
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Chapter A — Specifications  
External Fanfold Media Specifications  
Stack height:  
Page length:  
70 mm (2.75 in)  
152 mm (6 in) to 305 mm (12 in)  
Note: A 6-inch page length is supplied in 12-inch long stacks (two 6-  
inch stacks of equal height with the bottom page linked).  
Specialty media is required for unique customer environments,  
including printer operating temperature extremes. Media  
performance is format and environment dependent. Not all media  
will work in all customer applications. Intermec recommends that  
you test the media in your application.  
Supported Media  
The PB50 printer supports direct thermal label, tag, and receipt  
media. Both North American and European label media are  
supported in multiple label lengths. Receipt media is supported in  
both a top coated and an uncoated paper in continuous roll stock  
only.  
The default media sensitivity number is 180.  
The default media sensitivity number for linerless media is 103  
Use the following table as a guide when setting sensitivity numbers.  
Recommended Media Sensitivity, Constant, Factor, and Print Speed  
Sensitivity  
Constant  
Factor  
Description  
Max Print Speed  
North American Label Media  
720  
470  
450  
430  
180  
180  
180  
150  
60  
52  
48  
100  
80  
80  
80  
50  
40  
40  
40  
40  
40  
40  
40  
40  
Duratherm Lightning Plus  
Duratherm Lightning  
Duratherm Lightning  
Duratherm Synthetic  
Duratherm II Label  
4 ips  
4 ips  
2 ips  
4 ips  
4 ips  
4 ips  
4 ips  
2 ips  
Duratherm III Label  
Duratherm Near IR  
Duratherm 5 mil Tag  
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Chapter A — Specifications  
Recommended Media Sensitivity, Constant, Factor, and Print Speed (continued)  
Sensitivity  
Constant  
Factor  
Description  
Max Print Speed  
North American Label Media (continued)  
103  
110  
45  
Direct Thermal Linerless  
Dependent on format  
and environment  
North America Receipt Media  
401  
102  
101  
45  
32  
30  
40  
40  
40  
Duratherm TC  
2 ips  
2 ips  
2 ips  
Duratherm NTC - 2  
Duratherm NTC  
European Label Media  
440  
140  
47  
70  
30  
40  
Thermal Eco  
Thermal Top  
2 ips  
4 ips  
Accessories for the PB50  
You can use these accessories (sold and ordered separately) with the  
PB50 printer. To order accessories, contact your local Intermec sales  
representative.  
AB13 Battery  
Use the lithium-ion 2200 mAh battery to provide power to the  
printer.  
AC18 4-Bay Battery Charger  
Use the AC18 to charge up to four batteries at a time. The battery  
charger is designed to sense when a battery is fully charged and not  
overcharge it, ensuring long and consistent battery life.  
AV8 Vehicle Cradle  
Use the vehicle cradle to attach the PB50 to a truck or forklift. You  
will need the forklift power supply kit to connect your vehicle power  
to the PB50.  
Belt Clip  
Use the PB50 belt clip to attach the printer to your belt.  
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Chapter A — Specifications  
Cart Dock  
Use the cart dock to easily attach the PB50 to a movable cart or a flat  
surface.  
Forklift Power Supply Kit  
Use the forklift power supply kit to connect the PB50 and vehicle  
cradle to a truck or forklift.  
Handstrap  
Use the PB42 and PB50 handstrap to conveniently carry your PB50  
printer. With the handstrap attached, you can also attach the  
shoulder strap.  
Power Supply (Model AE19)  
Provides power to the PB50 and the 4-bay battery charger (Model  
AC18).  
Protective Case  
Use the protective case to transport and store your PB50. The  
protective case keeps the printer free of dust, dirt, and moisture and  
still provides easy access to the printer for printing.  
Serial Cable  
The serial adapter is an 8-pin DIN to DB9 connector that connects  
from the PB50 printer to your desktop PC.  
Shoulder Strap  
Use the shoulder strap in combination with the handstrap to easily  
carry the PB50 printer. The wide padded strap makes it comfortable  
to wear the printer for long periods of time.  
56  
PB50 Mobile Label and Recept Printer User’s Guide  
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IPL and Fingerprint Setup Menus  
B
57  
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Chapter B — IPL and Fingerprint Setup Menus  
IPL Setup Menu  
SETUP  
SER-COM  
BAUDRATE  
DATA BITS  
PARITY  
STOPBITS  
PROTOCOL  
NETWORK  
DEFAULT  
ROUTER  
IP SELECTION  
MAC ADDRESS  
IP ADDRESS  
NETMASK  
NAMESERVER  
TEST/SERVICE  
TESTPRINT  
DATA DUMP  
MEMORY RESET  
LSS TEST  
CONFIG  
TEST LABELS  
FORMAT  
PAGE  
UDC  
FONT  
MEDIA  
LBL LENGTH  
DOTS  
LBL WIDTH  
DOTS  
TESTFEED  
MODE  
FORM ADJ DOTS  
X
FORM ADJ DOTS  
Y
LBL REST POINT  
SENSITIVITY  
MEDIA TYPE  
DARKNESS  
CONFIGURATION  
PWRUP  
EMULATION  
LTS  
PRINT SPEED  
CALIBRATION  
POWER  
LOW BATTERY  
DISPLAY  
SLEEP TIMER  
STANDBY TIMER  
CONTRAST  
ORIENTATION  
58  
PB50 Mobile Label and Receipt Printer User’s Guide  
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Chapter B — IPL and Fingerprint Setup Menus  
Fingerprint Setup Menu  
SETUP  
SER-COM,UART1  
TRANS BUF  
NEW LINE  
REC BUF  
CHAR LENGTH  
PARITY  
STOPBITS  
FLOWCONTROL  
BAUDRATE  
RTS/CTS  
NET-COM NET 1  
NEW LINE  
ENQ/ACK  
XON/XOFF  
DATA TO HOST  
DATA FROM  
HOST  
NETWORK  
DEFAULT  
ROUTER  
IP SELECTION  
MAC ADDRESS  
IP ADDRESS  
NETMASK  
NAMESERVER  
FEEDADJ  
STARTADJ  
STOPADJ  
MEDIA  
TESTFEED  
MODE  
LEN (SLOW  
MODE)  
CONTRAST  
TESTFEED  
MEDIA SIZE  
XSTART  
MEDIA TYPE  
PAPER TYPE  
LABELS  
(w GAPS)  
DIRECT  
THERMAL  
TICKET  
(w MARK)  
LABEL  
CONTRAST  
WIDTH  
TICKET  
(w GAPS)  
LABEL  
FACTOR  
LENGTH  
FIX LENGTH  
STRIP  
VAR LENGTH  
STRIP  
PRINT DEFS  
LSS TEST  
CLIP DEFAULT  
HEAD RESIST  
TESTPRINT  
PRINT SPEED  
LTS  
LTS VALUE  
LTS ADJUST  
LTS TEST  
LESS AUTO  
POWER  
LSS MANUAL  
LOW BATTERY  
SLEEP TIMER  
STANDBY TIMER  
DISPLAY  
CONTRAST  
ORIENTATION  
PB50 Mobile Label and Receipt Printer User’s Guide  
59  
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Chapter B — IPL and Fingerprint Setup Menus  
60  
PB50 Mobile Label and Receipt Printer User’s Guide  
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Download from Www.Somanuals.com. All Manuals Search And Download.  
Worldwide Headquarters  
6001 36th Avenue West  
Everett, Washington 98203  
U.S.A.  
tel 425.348.2600  
fax 425.355.9551  
© 2008 Intermec Technologies  
Corporation. All rights reserved.  
PB50 Mobile Label and Receipt Printer User’s Guide  
*934-012-002*  
P/N 934-012-002  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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