Insignia CRT Television NS 19E320A13 User Manual

IMPORTANT INFORMATION  
19"/22" LED TV  
NS-19E320A13  
NS-22E340A13  
WE ARE GOING GREEN!  
A copy of your User Guide is not provided in the box  
but is available online.  
Enter your model number in the Product Search field,  
then click Search.  
You can also find additional troubleshooting information  
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NS-19E320A13/NS-22E340A13  
18 The apparatus should not be exposed to dripping or  
splashing and no objects filled with liquids, such as  
vases, should be placed on the apparatus.  
Important Safety  
Instructions  
CAUTION  
WARNING  
Electric shock hazard  
To reduce the risk of fire or electric shock, do not remove  
any cover or expose the device to rain or moisture. No  
user-serviceable parts are inside. Refer servicing to  
qualified service technicians.  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
This symbol indicates that dangerous  
voltage constituting a risk of electric  
shock is present within your TV. This  
label is located on the back of your TV.  
Lightning  
For added protection for your device receiver during a  
lightning storm, or when it is left unattended and unused  
for long periods of time, unplug it from the power outlet  
and disconnect any antenna or cable system. This helps  
prevent property damage and personal injury from  
lightning and power line surges.  
This symbol indicates that there are  
important operating and maintenance  
instructions in the literature  
accompanying your TV.  
Power lines  
1
2
3
4
5
6
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Read these instructions.  
Keep these instructions.  
Heed all warnings.  
Follow all instructions.  
Do not use this apparatus near water.  
Clean only with dry cloth.  
Do not block any ventilation openings. Install in  
accordance with the manufacturer's instructions.  
Do not install near any heat sources such as radiators,  
heat registers, stoves, or other apparatus (including  
amplifiers) that produce heat.  
Do not defeat the safety purpose of the polarized or  
grounding-type plug. A polarized plug has two blades  
with one wider than the other. A grounding type plug  
has two blades and a third grounding prong. The wide  
blade or the third prong are provided for your safety. If  
the provided plug does not fit into your outlet, consult  
an electrician for replacement of the obsolete outlet.  
An outside antenna system should not be located in the  
vicinity of overhead power lines or other electric light or  
power circuits, or where it can fall into such power lines or  
circuits. When installing an outside antenna system,  
extreme care should be taken to keep from touching such  
power lines or circuits as contact with them might be fatal.  
Handling the LCD panel  
Your TV’s screen is made of glass. Do not drop your TV  
or hit, jolt, or press hard against the LCD panel. If the  
screen breaks, be careful of broken glass.  
If the LCD panel is broken, make absolutely sure that  
you do not touch the liquid in the panel. This may  
cause skin inflammation.  
If the liquid gets in your mouth, immediately gargle,  
rinse, and consult with your doctor. Also, if the liquid  
gets in your eyes or touches your skin, consult with  
your doctor after rinsing for at least 15 minutes or  
longer in clean water.  
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9
Replacement parts  
10 Protect the power cord from being walked on or  
pinched particularly at plugs, convenience receptacles,  
and the point where they exit from the apparatus.  
When replacement parts are required, make sure that the  
service technician uses replacement parts specified by the  
manufacturer that have the same characteristics as the  
original part. Unauthorized substitutions may result in fire,  
electric shock, personal injury, or other hazards.  
11 Only use attachments/accessories specified by the  
manufacturer.  
12 Use only with the cart, stand, tripod,  
bracket, or table specified by the  
Safety check  
manufacturer, or sold with the apparatus.  
After completing any service or repair to this device, ask  
the service technician to perform routine safety checks to  
determine that your TV is in correct operating condition.  
When a cart is used, use caution when  
S3125A  
moving the cart/apparatus combination  
to avoid injury from tip-over.  
Power source  
13 Unplug this apparatus during lightning storms or when  
Operate your TV only from the type of power source  
indicated on the marking label. If you are not sure of the  
type of power supplied to your home, consult an  
electrician or your local power company.  
unused for long periods of time.  
14 Refer all servicing to qualified service personnel.  
Servicing is required when the apparatus has been  
damaged in any way, such as power-supply cord or  
plug is damaged, liquid has been spilled or objects  
have fallen into the apparatus, the apparatus has been  
exposed to rain or moisture, does not operate normally,  
or has been dropped.  
Servicing  
These servicing instructions are for use by qualified service  
personnel only. To reduce the risk of electric shock, do not  
perform any servicing other than that contained in the  
operating instructions unless you are qualified to do so.  
15 The wall plug is the disconnecting device. The plug  
must remain readily operable.  
16 An apparatus with three-prong, grounding-type plug is  
a Class I apparatus which needs to be grounded to  
prevent possible electric shock. Make sure that you  
connect the Class I apparatus to a grounding-type,  
three-prong outlet.  
17 Remote control batteries should not be exposed to  
excessive heat such as sunshine, fire, or the like.  
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Condensation  
CAUTION  
Moisture will form on the TV if the TV is brought from cool  
surroundings into a warm room or if the temperature of  
the room rises suddenly. When this happens, the TV's  
performance may be impaired. To prevent this, let the TV  
stand in its new surroundings for about an hour before  
switching it on, or make sure that the room temperature  
rises gradually.  
Condensation may also form during the summer if the TV  
is exposed to the breeze from an air conditioner. In such  
cases, change the location of the TV.  
Damage requiring service  
Unplug this TV from the power outlet and refer servicing  
to qualified service personnel under the following  
conditions:  
When the power supply cord or plug is damaged or  
frayed.  
If liquid has been spilled or objects have fallen into  
your TV.  
If your TV has been exposed to rain or water.  
If your TV does not operate normally by following the  
operating instructions. Adjust only those controls  
that are covered by the operating instructions  
because incorrect adjustment of other controls may  
result in damage and will often require extensive  
work by a qualified technician to restore your TV to its  
normal operation.  
Mobile telephone warning  
To avoid interference with your TV picture and sound,  
operating problems, or even damage, keep your cordless  
and cellular telephones away from the TV.  
End of life directives  
Your TV contains tin-lead solder and a fluorescent lamp  
containing a small amount of mercury. Disposal of these  
materials may be regulated for environmental reasons.  
Your TV also contains material that can be recycled and  
reused. For disposal or recycling information, contact your  
local authorities to find a recycler in your area.  
If your TV has been dropped or damaged in any way.  
When your TV exhibits a distinct change in  
performance.  
Outdoor antenna grounding  
If an outside antenna or cable system is connected to your  
TV, make sure that the antenna or cable system is  
grounded to provide some protection against voltage  
surges and built-up static charges. Article 810 of the  
National Electrical Code, ANSI/NFPA No. 70, provides  
information with respect to correct grounding of the mast  
and supporting structure, grounding of the lead-in wire to  
an antenna discharge unit, size of grounding conductors,  
location of the antenna-discharge unit, connection to  
grounding electrodes, and requirements for the grounding  
electrode.  
Non-active pixels  
The LCD panel contains almost 3 million thin film  
transistors, which provide exceptionally sharp video  
quality. Occasionally, a few non-active pixels may appear  
on the screen as a fixed blue, green, or red point. These  
non-active pixels do not adversely affect the performance  
of your TV, and are not considered defects.  
Troubleshooting  
Warning  
1
2
Do not try to repair your TV yourself. Contact  
authorized service personnel.  
Remote control  
3
4
Problem  
Solution  
5
Remote control does not  
work.  
Make sure that the power cord is correctly  
7
connected to your TV and a power outlet.  
Make sure that there are no obstructions  
between the remote control and the remote  
control sensor on the front of the TV.  
Point the remote control directly at the remote  
control sensor on your TV. For the location of the  
remote control sensor, see “Front” in the online  
User Guide.  
6
Antenna lead-in wire  
1
Grounding clamp  
2
Antenna discharge unit  
3
Make sure that the batteries are installed  
correctly. See “Installing remote control  
batteries” in the online User Guide.  
Replace dead batteries with new batteries. See  
“Installing remote control batteries” in the  
online User Guide.  
Grounding conductors  
4
Ground clamps  
5
Power service grounding electrode system  
6
Trouble programming your  
existing universal remote  
control.  
See instructions and a table of common codes in  
“Programming a different universal remote  
control” in the online User Guide.  
Codes are subject to change. For up-to-date  
codes, go to  
Replace dead batteries with new batteries. See  
“Installing remote control batteries” in the  
online User Guide.  
Refer to the User Guide that accompanied your  
universal remote control and contact the  
manufacturer if problems persist.  
Electric service equipment  
7
Note to CATV system installer  
Article 820 of the National Electrical Code, ANSI/NFPA No.  
40 provides guidance for correct grounding. Specifically, it  
states that the cable ground must be connected to the  
grounding system of the building as close to the point of  
cable entry as practical.  
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NS-19E320A13/NS-22E340A13  
General  
Notes  
If the problem is not solved by using these  
troubleshooting instructions, turn off your TV,  
then turn it on again.  
Additional troubleshooting information is in  
your online User Guide. Go to  
Service, enter your model number in the  
Product Search field, then click Search.  
Problem  
Solution  
No power  
Make sure that the power cord is correctly  
connected to your TV and a power outlet.  
Unplug the power cord, wait 60 seconds, then  
plug the cord back in and turn on your TV.  
Other devices (for example, surround sound  
receiver, external speakers, fans, or hair dryers)  
may be interfering with your TV. Try turning off  
one device at a time to determine which device  
is causing interference. After you have  
determined which device is causing  
Specifications  
Specifications are subject to change without notice.  
interference, move it further from the TV to  
eliminate the interference.  
Dimensions and weight  
“No signal” error  
message is displayed  
Press INPUT and make sure that you have  
selected the correct input for the device or  
service you are trying to use.  
If you are using a cable or satellite box, use the  
remote that came with that box to change  
channels.  
Make sure you have the correct input selected to  
view channels from the cable or satellite box.  
NS-19E320A13  
Without stand  
18 × 12.1 × 1.8 in.  
(45.6 × 30.8 × 4.45) cm  
NS-22E340A13  
Without stand  
20.5 × 13.3 × 1.89 in.  
(52.1 × 33.8 × 4.8 cm)  
7.5 lbs. (3.4 kg)  
6.4 lbs. (2.9 kg)  
With stand  
18 × 13.5 × 5.4 in.  
(45.6 × 34.3 × 13.8 cm)  
With stand  
20.5 × 14.7 × 6.3 in.  
(52.1 × 37.4 × 16.0 cm)  
8.1 lbs. (3.7 kg)  
After Auto Channel  
Search, there are no  
channels  
Reception can vary by channel depending on the  
broadcast power level of a given station. Contact  
your cable or satellite TV provider.  
Make sure that the antenna or cable/satellite TV  
is connected securely to your TV.  
Try replacing the cable between the  
antenna/cable or cable/satellite box and your  
TV.  
6.8 lbs (3.1 kg)  
Screen  
NS-19E320A13  
NS-22E340A13  
Screen size measured  
diagonally  
18.5 in.  
21.5 in.  
One or more channels  
do not display.  
Make sure that the channels are not blocked. See  
“Setting parental control levels” in the online  
User Guide.  
Make sure that the channels are not hidden. The  
channel may have been deleted from the  
channel list. You can tune to the channel by  
pressing the number buttons or you can add the  
channel back to the channel list. See “Hiding  
channels” in the online User Guide.  
Display type  
LED  
60Hz  
LED  
60Hz  
Panel 60 Hz vs.120 Hz  
Display resolution  
Panel resolution  
Aspect ratio  
720p  
1080p  
1366 (H) × 768 (V)  
16:9  
1920 (H) × 1080 (V)  
16:9  
Contrast ratio  
1000:1  
2000:1  
250 nits  
1000:1  
2000:1  
250 nits  
(typical)–panel  
Dynamic contrast  
ratio– list value  
Brightness (center  
typical) cd/m2  
If you are using a cable or satellite box, use the  
remote that came with that box to change  
channels.  
Make sure that you have the correct input  
selected to view channels from the cable or  
satellite box.  
If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
Comb filter  
Response time  
3d y/c digital  
5 ms  
3d y/c digital  
5 ms  
Horizontal viewing  
angle  
Vertical viewing  
angle  
160  
150  
170  
160  
Password is lost.  
Enter 9999 to access parental controls, then set  
a new password. See “Setting or changing the  
password” in the online User Guide.  
Suggested display resolutions and VGA scan rates  
Some settings cannot be  
accessed.  
If a setting is grayed, the setting is not available  
in the current video input mode.  
NS-19E320A13  
1080p, 1080i, 720p, 480p,  
480i  
1080p, 1080i, 720p, 480p,  
480i  
1080i, 720p, 480p, 480i  
640 × 480/60Hz,  
800 × 600/60Hz,  
1024× 768/60Hz,  
1360× 768/60Hz  
NS-22E340A13  
1080p, 1080i, 720p, 480p,  
480i  
1080p, 1080i, 720p, 480p,  
480i  
1080i, 720p, 480p, 480i  
640 × 480/60Hz,  
800 × 600/60Hz,  
1024 × 768/60Hz,  
1280 × 1024/60Hz,  
1920 × 1080/60Hz  
HDMI 1.4  
TV cabinet creaks.  
When the TV is in use, the temperature rises  
naturally and may cause the cabinet to expand  
or contract which can cause a creaking noise.  
This is not a malfunction.  
HDMI 1.3  
Component video  
Control buttons do not  
work  
Make sure that the Button Lock option is set to  
Off. See “Locking control buttons” in the online  
User Guide.  
Unplug the power cord, wait a few seconds, then  
plug the cord back in and turn on your TV.  
PC/VGA suggested  
scan rates  
TV keeps turning off  
Make sure that the sleep timer is not turned on.  
See “Setting the sleep timer” in the online User  
Guide.  
Tuner (both models)  
Analog  
Digital  
NTSC  
ATSC, 8-VSB, Clear-QAM  
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Inputs (both models)  
Legal notices  
2 (side)  
HDMI 1 (DVI) (1.3), HDMI 2 (ARC) (1.4)  
E-EDID compliant  
HDCP compliant  
FCC Part 15  
HDMI  
This device complies with Part 15 of the FCC Rules. Operation of this  
product is subject to the following two conditions: (1) this device may not  
cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired  
operation.  
Component video  
Composite video  
1 (side)  
1 (side)  
This equipment has been tested and found to comply within the limits for  
a class B digital device, pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection against harmful  
Shared audio (component  
and composite)  
S-Video  
PC/VGA  
3.5mm PC audio input  
Yes  
No  
1 (back)  
1 (back)  
interference in a residential installation. This equipment generates, uses,  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will  
not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
1 (side)  
USB  
Support JPEG and firmware upgrade  
Outputs (both models)  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
Video  
No  
1 (back)  
1 coaxial (back)  
No  
Analog audio/headphone  
Digital audio  
WiFi  
Consult the dealer or an experienced radio/TV technician for help.  
FCC warning  
Ethernet  
No  
Changes or modifications not expressly approved by the party  
responsible for compliance with the FCC Rules could void the user’s  
authority to operate this equipment.  
Audio (both models)  
Number: 2  
Watts per channel: 3W  
Cables  
Speakers  
Connections to this device must be made with shielded cables with  
metallic RF/EMI connector hoods to maintain compliance with FCC Rules  
and Regulations.  
Power  
Canada ICES-003 statement  
NS-19E320A13  
On: 26 W  
Standby: <1W  
NS-22E340A13  
This Class B digital apparatus complies with Canadian ICES-003.  
On: 34W  
Standby: <1W  
120V/60Hz  
Standard Television Receiving Apparatus — Appareil de réception  
télévision ordinaire, Canada BETS-7 / NTMR-7  
Power consumption  
Power input  
120V/60Hz  
Dolby License Notice and Trademark Acknowledgement  
Miscellaneous (both models)  
Manufactured under license from Dolby  
Laboratories. Dolby and the double-D symbol  
are trademarks of Dolby Laboratories.  
OSD languages  
INlink  
Game Mode  
ENERGY STAR qualified  
Internet connectable  
TV base screws  
English, French, Spanish  
Yes  
No  
Yes  
No  
HDMI  
HDMI, the HDMI logo, and High-Definition  
Multimedia Interface are trademarks or  
registered trademarks of HDMI Licensing LLC.  
M4 type (14 mm length) (4 pcs)  
V-Chip (version 2.0)  
Sleep timer  
Channel labeling  
VESA mount (mm)  
(horizontal × vertical)  
Yes  
Yes  
Yes  
Energy Star  
To meet Energy Star requirements, keep TV settings at the  
factory default settings.  
100 × 100  
Note  
The length of the wall-mount screws vary depending  
on the wall-mount bracket you purchased. See the  
instructions that came with the wall-mount bracket  
for screw lengths.  
5
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NS-19E320A13/NS-22E340A13  
What does the warranty not cover?  
One-year limited warranty -  
Insignia Televisions  
Definitions:  
Insignia Products ("Insignia") warrants to you, the original purchaser of  
this new Insignia-branded television ("Product"), that the Product shall be  
free of defects in the original manufacturer of the material or  
workmanship for a period of one (1) year from the date of your purchase  
of the Product ("Warranty Period"). For this warranty to apply, your  
Product must be purchased in the United States or Canada from a Best  
Buy or Future Shop authorized dealer of Insignia brand products only that  
are packaged with this warranty statement.  
This warranty does not cover:  
Customer instruction/education  
Installation  
Set up adjustments  
Cosmetic damage  
Damage due to acts of God, such as power surges  
Accident(s)  
Misuse, unintentional or intentional  
Abuse, unintentional or intentional  
Negligence  
Commercial purposes/use, including but not limited to use in a place  
of business or in communal areas of a multiple dwelling  
condominium or apartment complex, or otherwise used in a place of  
other than a private home.  
How long does the coverage last?  
The Warranty Period lasts for 1 year (365 days) from the date you  
purchased the Product. Your purchase date is printed on the receipt you  
received with the Product.  
Modification of any part of the Product, including the antenna  
Plasma display panel damaged by static (non-moving) images  
applied for lengthy periods (burn-in).  
Damage due to incorrect operation or maintenance  
Connection to an incorrect voltage or power supply  
What does this warranty cover?  
Attempted repair by any person not authorized by Insignia to service  
During the Warranty Period, if the original manufacture of the material or  
workmanship of the Product is determined to be defective by an  
authorized Insignia repair center or store personnel, Insignia will (at its  
sole option): (1) repair the Product with new or rebuilt parts; or (2) replace  
the Product at no charge with new or rebuilt comparable products or  
parts. Products and parts replaced under this warranty become the  
property of Insignia and are not returned to you. If service of Products or  
parts are required after the Warranty Period expires, you must pay all  
labor and parts charges. This warranty lasts as long as you own your  
Insignia Product during the Warranty Period. Warranty coverage  
terminates if you sell or otherwise transfer the Product.  
the Product  
Products sold "as is" or "with all faults"  
Consumables, including but not limited to batteries (i.e. AA, AAA, C  
etc.)  
Products where the factory applied serial number has been altered or  
removed  
Loss or Theft of this product or any part of the product  
Failures or Damage caused by any contact including but not limited  
to liquids, gels or pastes.  
Up to three (3) pixel failures (dots that are dark or incorrectly  
illuminated) grouped in an area smaller than one tenth (1/10) of the  
display size or up to five (5) pixel failures throughout the display.  
(Pixel based displays may contain a limited number of pixels that may  
not function normally.)  
How to obtain warranty service?  
If you purchased the Product at a Best Buy or Future Shop retail store  
location and your television Product has a screen size of less than 42  
inches, please take your original receipt and the Product to any Best Buy  
or Future Shop store. Make sure that you place the Product in its original  
packaging or packaging that provides the same amount of protection as  
the original packaging. If you purchased the Product from a Best Buy or  
Future Shop online web site, mail your original receipt and the Product to  
the address listed on the web site. Make sure that you put the Product in  
its original packaging or packaging that provides the same amount of  
protection as the original packaging.  
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR  
EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE  
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE  
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT,  
INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR  
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS  
MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE  
PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT,  
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF AND  
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET  
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,  
WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES  
AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN  
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY  
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU  
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR  
PROVINCE TO PROVINCE.  
To obtain in-home warranty service for a television with a screen 42  
inches or larger, in the United States call 1-888-BESTBUY, Canada call  
1-866-BESTBUY for Future Shop call 1-800-663-2275. Call agents will  
diagnose and correct the issue over the phone or will have an  
Insignia-approved repair technician dispatched to your home.  
Where is the warranty valid?  
This warranty is valid only in the United States and Canada at Best Buy or  
Future Shop branded retail stores or websites to the original purchaser of  
the product in the county where the original purchase was made.  
Contact Insignia:  
For customer service please call 1-877-467-4289  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, Minnesota, U.S.A. 55423-3645  
© 2012 BBY Solutions, Inc.  
All rights reserved. INSIGNIA is a trademark of BBY Solutions, Inc.  
Registered in some countries. All other products and brand names are  
trademarks of their respective owners.  
6
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US & Canada: 1 (877) 467-4289  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, MN USA 55423-3645  
© 2012 BBY Solutions, Inc.  
All rights reserved. INSIGNIA is a trademark of BBY Solutions, Inc. Registered in some countries.  
All other products and brand names are trademarks of their respective owners.  
ENGLISH  
11-1257  
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