HP Hewlett Packard PHOTOSMART WIRELESS B109 User Manual

How do I?

Chapter 4

How do I?

5 Paper basics

You can load many different types and sizes of paper in the HP Photosmart, including

letter or A4 paper, photo paper, transparencies, and envelopes.

This section contains the following topics:

•

“Information on paper” on page 19

Related topics

“Information on paper” on page 19

Information on paper

The HP Photosmart is designed to work well with most paper types. Test a variety of

paper types before buying a large quantity. Find a paper type that works well and is easy

Information on paper

Chapter 5

to purchase. HP papers are designed for the best quality results. In addition, follow these

tips:

•

Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•

Do not leave unused photo paper in the paper tray. The paper might start to curl,

which might reduce the quality of your printouts. Curled paper can also cause paper

jams.

•

Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

Do not combine different paper types and paper sizes in the paper tray; the entire

stack of paper in the paper tray must be the same size and type.

•

For best results, do not allow printed photos to stack up in the paper tray.

Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity.

Paper basics

6 Print

“Print documents” on page 21

“Print photos” on page 22

“Print envelopes” on page 28

“Print on specialty media” on page 28

“Print a Web page” on page 29

Related topics

•

Print documents

Most print settings are automatically handled by the software application. You need to

change the settings manually only when you change print quality, print on specific types

of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

Chapter 6

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of

print task in the Printing Shortcuts list. The default settings for that type of print

task are set and summarized on the Printing Shortcuts tab. If necessary, you

can adjust the settings here and save your custom settings as a new printing

shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Related topics

•

“Print photos saved on your computer” on page 22

Print photos

•

“Print photos from a memory card” on page 24

Print photos saved on your computer

To print a photo on photo paper

1. Remove all paper from the paper tray.

2. Place the photo paper print side down on the right side of the paper tray.

3. Slide the paper-width guide inward until it stops at the edge of the paper.

4. On the File menu in your software application, click Print.

5. Make sure the product is the selected printer.

6. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

7. Click the Features tab.

8. In the Basic Options area, from the Paper Type drop-down list, select More. Then,

select the appropriate photo paper type.

9. In the Resizing Options area, from the Size drop-down list, select More. Then, select

the appropriate paper size.

If the paper size and paper type are not compatible, the printer software displays an

alert and allows you to select a different type or size.

10. (Optional) Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software

displays an alert and allows you to select a different type or size.

11. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi

setting with supported types of photo paper. If Maximum dpi is not listed in the

Print quality drop-down list, you can enable it from the Advanced tab. For more

information, see “Print using Maximum dpi” on page 30.

12. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

•

Off: applies no HP Real Life Technologies to the image.

Basic: enhances low-resolution images; moderately adjusts image sharpness.

13. Click OK to return to the Properties dialog box.

14. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the paper tray. The paper might start to

curl, which could reduce the quality of your printout. For best results, do not allow

printed photos to stack up in the paper tray.

Related topics

•

“Print using Maximum dpi” on page 30

Print photos

Chapter 6

Print photos from a memory card

1. Do one of the following:

Print photo on small-size paper

a. Load paper.

Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.

b. Select project type.

Press button next to Photo on Home screen.

Press button next to Memory Card Print.

c. Insert memory device.

Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required)

d. Select photo.

Press button next to Select.

Press OK.

Press button next to Prints to increase number of copies.

e. Print photo.

Press OK.

Print photo on full-size paper

a. Load paper.

Load full-size photo paper in paper tray.

b. Select project type.

Press button next to Photo on Home screen.

Press button next to Memory Card Print.

c. Insert memory device.

Print photos

Chapter 6

Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required)

d. Select photo.

Press button next to Select.

Press OK.

Press button next to 4 x 6 Photo until size changes to 8.5 x 11 Photo.

Press button next to Prints to increase number of copies.

e. Print photo.

Press OK.

Print passport photos

a. Load paper.

Load full-size photo paper in paper tray.

b. Select project type.

Press button next to Photo on Home screen.

Press button next to Passport Photo Print.

c. Insert memory device.

Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required)

d. Select photo.

Press button next to Select.

Press OK.

Press button next to Prints to increase number of copies.

e. Print photo.

Press OK.

2. View the animation for this topic.

Print photos

Chapter 6

Related topics

•

“Paper basics” on page 15

Print envelopes

With the HP Photosmart, you can print on a single envelope, a group of envelopes, or

label sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the paper tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. Slide the paper-width guide inward against the stack of labels or envelopes until the

guide stops.

5. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

6. Click OK, and then click Print or OK in the Print dialog box.

Related topics

•

“Paper basics” on page 15

Print on specialty media

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Features area, select the Mirror Image check box.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper

tray one sheet at a time.

To print on transparencies

1. Load the transparency into the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure you have selected the correct printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, click the appropriate transparency type in the Paper

Type list.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the

Mirror Image check box.

7. In the Resizing Options area, click an appropriate size in the Size list.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow

enough time for the ink to dry before handling the transparency.

Related topics

•

Print a Web page

You can print a Web page from your Web browser on the HP Photosmart.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web

Printing to ensure simple, predictable web printing with control over what you want and

how you want it printed. You can access HP Smart Web Printing from the toolbar in

Internet Explorer. For more information about HP Smart Web Printing, see the help file

provided with it.

Print a Web page

Chapter 6

To print a Web page

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Print using Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such

as digital photographs. When you select the maximum dpi setting, the printer software

displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing

in maximum dpi is supported on the following paper-types only:

•

HP Premium Plus Photo Paper

HP Premium Photo Paper

HP Advanced Photo Paper

Photo Hagaki cards

Printing in maximum dpi takes longer than printing with other settings and requires a large

amount of disk space.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Features area, select the Enable maximum dpi setting check box.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To find out what dpi the product will print based on the paper type and

print quality settings you selected, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

“Scan to a computer” on page 33

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies

according to the paper type and print quality that you select in the printer software.

To view the print resolution

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, select the type of paper that you have loaded.

6. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

7. Click the Resolution button to view the print resolution dpi for the paper type and

print quality combination you selected.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software

has several specially designed printing shortcuts that are available in the Printing

Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own

shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

•

General Everyday Printing: Print documents quickly.

Photo Printing-Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

•

Paper-saving Printing: Print two-sided documents with mutliple pages on same

sheet to reduce paper usage.

Photo Printing-With White Borders: Print a photo with a white border around the

edges.

•

Fast/Economical Printing: Produce draft-quality printouts quickly.

Presentation Printing: Print high-quality documents, including letters and

transparencies.

•

Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart

manually.

Printing shortcuts

Chapter 6

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Set the default print settings

If there are settings that you frequently use for printing, you might want to make them the

default print settings so they are already set when you open the Print dialog box from

within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

7 Scan

•

“Scan to a memory card” on page 34

“Scan and reprint photos” on page 41

Scan to a computer

To scan to a computer

1. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Scan

Chapter 7

c. Close lid.

2. Start scan.

a. Press button next to Scan on Home screen.

b. Press button next to Scan to PC.

If product is network-connected, a list of available computers appears. Select

computer to which you want to transfer to start the scan.

3. View the animation for this topic.

Related topics

Scan to a memory card

To save a scan to a memory card

1. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Scan

c. Close lid.

2. Select Scan.

a. Press button next to Scan on Home screen.

b. Press button next to Scan to Memory Card.

3. Insert memory device.

Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity

(SDHC), TransFlash MicroSD Card (adapter required)

4. Start scan.

▲ Press button next to Scan to Memory Card.

5. View the animation for this topic.

Related topics

“Copy text or mixed documents” on page 37

Scan to a memory card

Chapter 7

Scan

8 Copy

•

•

“Copy photos (reprint)” on page 41

Copy text or mixed documents

1. Do one of the following:

Make a black and white copy

a. Load paper.

Load full-size paper in paper tray.

b. Load original.

Lift lid on product.

TIP: To make copies of thick originals, such as books, you can remove

the lid.

Load original print side down on right front corner of glass.

Copy

Chapter 8

Close lid.

c. Select Copy.

Press button next to Copy.

Press button next to Black Copy.

Press button next to Actual Size.

Press button next to Copies to increase number of copies.

d. Start copy.

Press OK.

Make a color copy

a. Load paper.

Load full-size paper in paper tray.

b. Load original.

Lift lid on product.

Copy

TIP: To make copies of thick originals, such as books, you can remove

the lid.

Load original print side down on right front corner of glass.

Close lid.

c. Select Copy.

Press button next to Copy.

Press button next to Color Copy.

Press button next to Actual Size.

Press button next to Copies to increase number of copies.

d. Start copy.

Press OK.

2. View the animation for this topic.

Related topics

•

“Change the copy settings” on page 39

Change the copy settings

To set the paper size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to 8.5 x 11 Plain.

To set the copy size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Actual Size.

Change the copy settings

Chapter 8

To set the number of copies from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Copies to increase the number of copies.

Copy

9 Reprint photos

To reprint an original photo

1. Load paper.

▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.

2. Select project type.

a. Press button next to Photo on Home screen.

b. Press button next to Photo Original Reprint.

3. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Reprint photos

Chapter 9

c. Close lid.

d. Press OK.

4. Reprint photo.

a. Press OK.

b. Press button next to Prints to increase number of copies.

c. Press OK.

5. View the animation for this topic.

Related topics

Check the estimated ink levels

Reprint photos

10 Save photos

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the

HP Photosmart.

NOTE: The HP Photosmart must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Save photos

Chapter 10

Save photos

11 Maintain the HP Photosmart

•

Replace the cartridges

Order ink supplies

Cartridge warranty information

Print and evaluate a print quality report

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to

replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining

in the cartridges.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or

unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement

cartridge available to avoid possible printing delays. You do not have to replace the

cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges

for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing

smoothly. In addition, some residual ink is left in the cartridge after it is used. For more

information, see www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the ink cartridges appear.

Related topics

“Order ink supplies” on page 48

Maintain the HP Photosmart

Chapter 11

Replace the cartridges

To replace the cartridges

1. Check that power is on.

2. Remove cartridge.

a. Open cartridge access door.

Wait for print carriage to move to center of product.

b. Press tab on cartridge, then remove it from slot.

3. Insert new cartridge.

a. Remove cartridge from packaging.

Maintain the HP Photosmart

b. Twist orange cap to snap it off. A forceful twist may be required to remove cap.

c. Match color icons, then slide cartridge into slot until it clicks into place.

d. Close cartridge door.

Replace the cartridges

Chapter 11

4. Align cartridges.

a. When prompted, press OK to print cartridge alignment page.

b. Load page print side down on right front corner of glass, and then press OK to

scan page.

c. Remove alignment page and recycle or discard it.

5. View the animation for this topic.

Related topics

“Order ink supplies” on page 48

Order ink supplies

To learn which HP supplies work with your product, order supplies online, or create a

printable shopping list, open HP Solution Center, and select the online shopping feature.

Cartridge information and links to online shopping also appear on ink alert messages. In

addition, you can find cartridge information and order online by visiting www.hp.com/buy/

supplies.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not

supported in your country/region, contact a local HP reseller for information about

purchasing cartridges.

Cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP

printing device. This warranty does not cover HP ink products that have been refilled,

remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted

and the end of warranty date has not been reached. The end of warranty date, in YYYY/

MM/DD format, may be found on the product as indicated:

Maintain the HP Photosmart

For a copy of the HP Limited Warranty Statement, see the printed documentation that

came with the product.

Print and evaluate a print quality report

Print quality issues can occur for a variety of reasons. You might be using the wrong

software settings or printing a poor quality source file, or there might be a problem with

the printing system in the HP Photosmart. If you are unhappy with the quality of your

prints, you can print a print quality report to help you determine if the printing system is

working properly.

To print a print quality report

1. Load letter or A4 unused plain white paper into the paper tray.

2. Press the top-left, bottom-left, top-left, and top-left buttons in sequence.

The Engineering Menu appears.

3. Press OK to select Manufacturing Menu.

4. Press OK to select reports menu.

5. Press OK to select print-mech tap tests.

6. Press the top-right button until the code displayed changes to 72.

7. Press OK.

The product prints a print quality report that you can use to diagnose print quality

issues.

To evaluate the print quality report

1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and

you find the print quality unacceptable, consider replacing that ink cartridge. Print

quality typically deteriorates as cartridges run out of ink.

NOTE: If the print quality report is not legible, you can check the estimated ink

levels from the control panel or HP Photosmart Software.

Print and evaluate a print quality report

Chapter 11

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the ink cartridges until print quality becomes unacceptable.

2. Look at the color bars in the middle of the page. The bars should be solid, have sharp

edges, and extend with uniform color all the way across the page.

Figure 11-1 Color bars - expected result

•

If any of the color bars are irregularly streaked, lighter on one side, or contain one

or more streaks of a different color, refer to the following steps.

Figure 11-2 Color bars - irregularly streaked or faded bar (top bar)

Figure 11-3 Color bars - color mixing (yellow bar contains magenta streaks)

◦

Check the estimated ink levels in the cartridges.

Check if the cartridge corresponding to the streaked bar has the orange tab

removed.

◦

Reinstall the cartridge and make sure all of the cartridges are properly

installed.

Maintain the HP Photosmart

◦

Clean the printhead, and then print this diagnostic page again.

If cleaning the printhead does not solve this print quality issue, replace the

cartridge corresponding to the streaked bar.

NOTE: If replacing the cartridge does not solve this print quality issue,

contact HP support for service.

•

If any of the color bars show regular white streaks, refer to the following steps.

◦

If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer.

If line 11 on the diagnostic page shows a different value or aligning does not

help, clean the printhead.

NOTE: If cleaning the printhead does not solve this print quality issue,

contact HP support for service.

3. Look at the large text above the alignment pattern. The type should be sharp and

clear.

Figure 11-4 Sample text area - expected result

•

If the type is jagged, align the printer, and then print this diagnostic page again.

Figure 11-5 Sample text area - jagged text

If the text is uneven and ragged at one end, clean the printhead, and then print

this diagnostic page again. If this occurs right after a new cartridge is installed,

the automatic device servicing routines may solve the problem in a day or so.

Figure 11-6 Sample text area - uneven ink distribution

•

If the text is smeared, check if the paper is curled, clean the printhead, and then

print this diagnostic page again.

Figure 11-7 Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and

sharp.

Figure 11-8 Alignment pattern - expected result

Print and evaluate a print quality report

Chapter 11

If the lines are jagged, align the printer, and then print this diagnostic page again.

Figure 11-9 Alignment pattern - jagged lines

NOTE: If aligning the printer does not solve this print quality issue, contact HP

support for service.

If you do not see any defects on the print quality report, then the printing system is working

correctly. There is no reason to replace supplies or have the product serviced, because

they are functioning properly. If you still have a print quality problem, here are some other

things you can check:

•

Check the paper.

Check the print settings.

Make sure your image has sufficient resolution.

If the problem seems confined to a band near the edge of your printout, use the

software you installed with the product or another software application to rotate the

image 180 degrees. The problem might not appear on the other end of the print.

Maintain the HP Photosmart

12 Solve a problem

This section contains the following topics:

•

HP support

Setup troubleshooting

Print troubleshooting

Print quality troubleshooting

Memory card troubleshooting

Scan troubleshooting

Copy troubleshooting

Errors

HP support

•

HP support by phone

Additional warranty options

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•

Phone support period

Placing a call

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico). To determine the duration of phone support in Europe, the Middle

East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to

provide the following information:

•

Product name (HP Photosmart Wireless B109 series)

Model number (located near the cartridge access area)

Solve a problem

Chapter 12

[[[[[

•

Serial number (located on the back or bottom of the product)

Messages that appear when the situation occurs

Answers to these questions:

◦

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time

that this situation began?

◦

Did anything else occur prior to this situation (such as a thunderstorm, product

was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support Web site: www.hp.com/support. Contact your

HP dealer or call the support phone number for your country/region to learn more about

support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB

cable before the product software is installed on the computer. If you connected the

Solve a problem

product to your computer before the software installation screen prompted you to do so,

you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 59.

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•

The product will not turn on

After setting up the product, it does not print

The wrong measurements are showing in menus on the display

The registration screen does not appear

Uninstall and reinstall the software

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement

from the product when you turn it on.

•

Solution 1: Check the power cord

Solution 2: Reset the product

Solution 3: Press the On button more slowly

Solution 4: Contact HP to replace the power supply

Solution 5: Contact HP support for service

Solution 1: Check the power cord

Solution:

•

Make sure you are using the power cord that came with the product.

Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Setup troubleshooting

Chapter 12

ꢂ

ꢁ

ꢀ

Power connection

Power cord and adapter

Power outlet

•

If you are using a power strip, make sure the power strip is turned on. Or, try

plugging the product directly into a power outlet.

Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a

problem with the power outlet.

•

If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched on but still does not work, then there might be a problem with

the power outlet.

Cause: There was a problem with the power cord or the power supply.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If

you press the On button again during this time, you might turn the product off.

Solve a problem

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Press the On button to turn on the product

Solution 2: Set your product as the default printer

Solution 3: Check the connection between the product and computer

Solution 1: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On

button is not lit, the product is turned off. Make sure the power cord is firmly connected

to the product and plugged into a power outlet. Press the On button to turn on the

product.

Setup troubleshooting

Chapter 12

Cause: The product might not have been turned on.

If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer

Solution: Check your computer documentation to change your product to be the

default printer.

Cause: You sent the print job to the default printer, but this product was not the

default printer.

If this did not solve the issue, try the next solution.

Solution 3: Check the connection between the product and computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again. If the

product is connected to the computer through a wireless connection, make sure that

the connection is active and the product is turned on.

For more information on setting up the product and connecting it to your computer,

see the setup instructions that came with the product.

Cause: The product and computer were not communicating with each other.

Solve a problem

The wrong measurements are showing in menus on the display

Solution: Change the language setting.

To set your language and country/region

1. Press the button next to Copy on the Home screen.

The Copy Menu appears.

2. Press the top-right, middle-left, and bottom-left buttons in sequence.

The Basic Settings menu appears.

3. Press the button next to Set Language.

4. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the languages. When the language you want to use is highlighted, press

OK.

5. When prompted, press the button next to Yes for confirmation.

The Basic Settings menu reappears.

6. Press the button next to Set Region.

7. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the countries/regions. When the country/region you want to use is

highlighted, press OK.

8. When prompted, press the button next to Yes for confirmation.

Cause: You might have selected the incorrect country/region when setting up the

product. The country/region you select determines the paper sizes shown on the

display.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows

taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart

Wireless B109n series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP Photosmart application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1. Disconnect the product from your computer.

2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

3. Double-click Add/Remove Programs (or click Uninstall a program).

Setup troubleshooting

Chapter 12

4. Select HP Photosmart All-in-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

5. Restart your computer.

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have

reinstalled the software.

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software

from www.hp.com/support.

7. Follow the onscreen instructions and the setup instructions that came with the

product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

Print troubleshooting

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Check cartridges

Check paper

Check product

Check the print settings

Reset the product

Contact HP support for service

Solve a problem

Check cartridges

Follow these steps.

•

Step 1: Make sure you are using genuine HP ink cartridges

Step 2: Check the ink levels

Step 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

Step 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the cartridges until print quality becomes unacceptable.

For more information, see:

“Check the estimated ink levels” on page 45

Cause: The ink cartridges might have insufficient ink.

Check paper

Follow these steps.

•

Step 1: Use the correct paper type

Step 2: Load the stack of paper correctly

Step 1: Use the correct paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product. Make sure only one type of paper is loaded at a time.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Cause: The paper type was incorrect or more than one type of paper was loaded.

Print troubleshooting

Chapter 12

Step 2: Load the stack of paper correctly

Solution: Remove the stack of paper from the paper tray, reload the paper, and

then slide the paper-width guide inward until it stops at the edge of the paper.

NOTE: Do not leave unused photo paper in the paper tray. The paper might start

to curl, which could reduce the quality of your printout. For best results, do not

allow printed photos to stack up in the paper tray.

For more information, see:

Step 1: Align the printer

Cause: The paper was loaded incorrectly.

Check product

Follow these steps.

•

Step 2: Clean the printhead

Step 1: Align the printer

Solution: Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the paper tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and

then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

6. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,

then press OK.

NOTE: If you have colored paper loaded in the paper tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into

the paper tray, and then try the alignment again.

The product prints an alignment sheet.

7. Load the page print side down on the right front corner of the glass, and then

press OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can

be removed. Recycle or discard the page.

Cause: The printer needed to be aligned.

Solve a problem

Step 2: Clean the printhead

Solution: If the previous step did not resolve the issue, try cleaning the printhead.

To clean the printhead from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the paper tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and

then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Clean the printhead.

6. Follow the prompts until you are satisfied with the quality of the output, and then

click Done.

There are two stages of cleaning. Each stage lasts about two minutes, uses one

sheet of paper, and uses an increasing amount of ink. After each stage, review

the quality of the printed page. You should only initiate the next phase of cleaning

if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try

aligning the printer. If print quality problems persist after cleaning and aligning,

contact HP support.

After cleaning the printhead, print a print quality report. Evaluate the print quality

report to see if the print quality problem still exists.

For more information, see:

“Print and evaluate a print quality report” on page 49

Cause: The printhead needed to be cleaned.

Check the print settings

Solution: Try the following:

•

Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are

set to modify the appearance of colors.

•

Check the print quality setting and make sure it matches the type of paper loaded

in the product.

You might need to choose a lower print quality setting if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo,

and then make sure photo paper such as HP Advanced Photo Paper is loaded in

the paper tray. For information on using the maximum dpi mode, see “Print using

Maximum dpi” on page 30.

•

Make sure the margin settings for the document do not exceed the printable area

of the product.

Print troubleshooting

Chapter 12

To select a print speed or quality

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To find out what dpi the product will print based on the paper type

and print quality settings you selected, click Resolution.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

The product uses the margins you have set in your software application, as long

as they are greater than the minimum margins the product supports. For more

information about setting margins in your software application, see the

documentation that came with the software.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The print settings were not set correctly.

Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

Solve a problem

Print quality troubleshooting

Use this section to solve these print quality problems:

•

Photo printouts are hazy, blurry, or have inaccurate color

Solution: For best photo color quality, do not allow printouts to stack on top of

photos in the paper tray.

Cause: When printouts are stacked on top of a photo before the ink is completely

dry, some color distortion may occur in the photo.

Memory card troubleshooting

Use this section to solve these memory card problems:

•

The product does not read the memory card

The photos on the memory card do not transfer to my computer

The product does not read the memory card

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Step 1: Insert the memory card properly

Step 2: Remove the additional memory card

Step 3: Reformat the memory card in your digital camera

Step 1: Insert the memory card properly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few

seconds, and then remain lit.

Cause: The memory card was inserted backwards or upside down.

If this did not solve the issue, try the next solution.

Step 2: Remove the additional memory card

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, an error message will appear on the display.

Remove the additional memory card to resolve the problem.

Cause: You had inserted more than one memory card.

Memory card troubleshooting

Chapter 12

If this did not solve the issue, try the next solution.

Step 3: Reformat the memory card in your digital camera

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital

camera. For more information, see the documentation that came with your digital

camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer

Try the following solutions.

•

Solution 1: Install the product software

Solution 2: Check the connection from the product to your computer

Solution 1: Install the product software

Solution: Install the product software that came with the product. If it is installed,

restart your computer.

To install the product software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the product software.

3. Follow the onscreen instructions and the setup instructions that came with the

product.

Cause: The product software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again. If the

product is connected to the computer through a wireless connection, make sure that

the connection is active and the product is turned on.

Solve a problem

For more information on setting up the product and connecting it to your computer,

see the setup instructions that came with the product.

Cause: The product was not properly connected to the computer.

Scan troubleshooting

Use this section to solve these scan problems:

•

Scanned image is incorrectly cropped

Scanned image shows dotted lines instead of text

Text format is incorrect

Text is incorrect or missing

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part

of the main image. Sometimes this might not be what you want. In that case, turn off

autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the

scanner might not have recognized color text. The Text image type scans at 300 x 300

dpi, in black and white.

If you scanned an original that has graphics or artwork surrounding the text, the

scanner might not have recognized the text.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is

one of the scan document settings in the software. It maintains complex layouts, such

Scan troubleshooting

Chapter 12

as multiple columns from a newsletter, by putting the text in different frames (boxes)

in the destination application. In the software, select the correct format so that the

scanned text layout and formatting are retained.

Cause: The scan document settings were incorrect.

Text is incorrect or missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Adjust the brightness in the software

Solution 2: Clean the glass and lid

Solution 3: Select the correct OCR language

Solution 1: Adjust the brightness in the software

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe

the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document

lid. This can cause poor-quality scans.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct OCR language

Solution: Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install

the OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Cause: The scan document settings were not set to the correct optical character

recognition (OCR) language. The OCR language tells the software how to interpret

the characters it sees in the original image. If the OCR language does not match the

language in the original, the scanned text might be incomprehensible.

Copy troubleshooting

Use this section to solve these copy problems:

Solve a problem

•

Resize to Fit is not working as expected

Try the following solutions.

•

Solution 1: Scan, enlarge, and then print a copy

Solution 2: Wipe the glass and the back of the document lid

Solution 1: Scan, enlarge, and then print a copy

Solution: Resize to Fit can only enlarge the original up to the maximum percentage

allowed by your model. For example, 200% might be the maximum enlargement

percentage allowed by your model. Enlarging a passport photo by 200% might not

enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer,

resize the image in the HP scanning software, and then print a copy of the enlarged

image.

NOTE: Do not use the product to copy onto envelopes or other papers it does

not support. For more information on recommended media, see “Recommended

papers for printing” on page 16.

Cause: You were trying to increase the size of an original that was too small.

If this did not solve the issue, try the next solution.

Solution 2: Wipe the glass and the back of the document lid

Solution: Turn off the product, unplug the power cord, and then use a soft cloth to

wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document

lid. The product interprets anything it detects on the glass as part of the image.

Errors

This section contains the following categories of messages about your product:

•

Product messages

File messages

General user messages

Paper messages

Ink cartridge and printhead messages

Product messages

The following is a list of product-related error messages:

•

Firmware revision mismatch

Memory is full

Errors

Chapter 12

•

Scanner failure

Improper shutdown

Missing HP Photosmart Software

Firmware revision mismatch

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The revision number of the product firmware did not match the revision

number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Scanner failure

Solution: Turn off the product and then turn it on again. Restart your computer and

then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather

than a surge protector or power strip. If the problem continues, contact HP support.

Go to www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. If the

product is turned off by turning off the switch on a power strip or by using a wall switch,

the product can be damaged.

Missing HP Photosmart Software

Try the following solutions.

•

Solution 1: Install the HP Photosmart Software

Solution 2: Check the connection from the product to your computer

Solve a problem

Solution 1: Install the HP Photosmart Software

Solution: Install the product software that came with the product. If it is installed,

restart your computer.

To install the product software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the product software.

3. Follow the onscreen instructions and the setup instructions that came with the

product.

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again. If the

product is connected to the computer through a wireless connection, make sure that

the connection is active and the product is turned on.

For more information on setting up the product and connecting it to your computer,

see the setup instructions that came with the product.

Cause: The product was not properly connected to the computer.

File messages

The following is a list of file-related error messages:

Error reading or writing the file

•

Errors

Chapter 12

•

Unreadable files. NN files could not be read

Photos not found

File not found

Invalid file name

Supported file types for the product

File corrupted

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read

Solution: Reinsert the memory card in the product. If this does not work, retake the

photos with your digital camera. If you already transferred the files to your computer,

try printing those files by using the product software. The copies might not be

damaged.

Cause: Some of the files on the inserted memory card or attached storage device

were damaged.

Photos not found

Try the following solutions.

•

Solution 1: Reinsert the memory card

Solution 2: Print photos from the computer

Solution 1: Reinsert the memory card

Solution: Reinsert the memory card. If this does not work, retake the photos with

your digital camera. If you already transferred the files to your computer, try printing

those files by using the product software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card or attached storage device

were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Print photos from the computer

Solution: Take some photos with your digital camera, or if you previously saved

photos on your computer, you can print them using the product software.

Cause: No photos were found on the memory card.

File not found

Solution: Close some applications and try the task again.

Solve a problem

Cause: There was not enough available memory on your computer to create a print

preview file.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the product

The product software only recognizes JPG and TIF images.

File corrupted

Try the following solutions.

•

Solution 1: Reinsert the memory card in the product

Solution 2: Reformat the memory card in your digital camera.

Solution 1: Reinsert the memory card in the product

Solution: Reinsert the memory card. If this does not work, retake the photos with

your digital camera. If you already transferred the files to your computer, try printing

those files by using the product software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card or attached storage device

were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital

camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

Cause: The memory card file system was corrupted.

General user messages

The following is a list of messages related to common user errors:

•

Memory card error

Cannot crop

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•

Out of disk space

Card access error

Use only one card at a time

Card is inserted incorrectly

Card is damaged

Card is not fully inserted

Memory card error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Remove all but one memory card

Solution 2: Remove the memory card and reinsert it correctly

Solution 3: Push the memory card all the way forward

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same

time.

If this did not solve the issue, try the next solution.

Solution 2: Remove the memory card and reinsert it correctly

Solution: Remove the memory card and reinsert it correctly. The label of the

memory card faces up and should be readable as you insert it into the slot.

Cause: You had inserted the memory card backwards or upside down.

If this did not solve the issue, try the next solution.

Solution 3: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Cannot crop

Try the following solutions.

•

Solution 1: Close some applications or restart your computer

Solution 2: Empty the Recycle Bin on your desktop

Solve a problem

Solution 1: Close some applications or restart your computer

Solution: Close all unnecessary applications. This includes applications that run in

the background, such as screensavers and virus checkers. (If you turn off your virus

checker, remember to turn it back on after you finish.) Try restarting your computer

to clear the memory. You might need to purchase more RAM. Refer to the

documentation that came with your computer.

Cause: The computer did not have enough memory.

If this did not solve the issue, try the next solution.

Solution 2: Empty the Recycle Bin on your desktop

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Cause: For scanning, there must be at least 50 MB of space available on your

computer's hard disk.

Out of disk space

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Cause: The computer did not have enough memory.

Card access error

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Use only one card at a time

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, an error message will appear on the display.

Remove the additional memory card to resolve the problem.

Cause: There were two or more memory cards inserted into the product at the same

time.

Card is inserted incorrectly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few

seconds, and then remain lit.

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Cause: You had inserted the memory card backwards or upside down.

Card is damaged

Solution: Reformat your memory card in your camera or format your memory card

in a computer by selecting the FAT format. For more information, see the

documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

Cause: You may have formatted the card on a Windows XP computer. By default,

Windows XP will format a memory card of 8 MB or less and 64 MB or more with the

FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)

format and cannot recognize a FAT32 formatted card.

Card is not fully inserted

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few

seconds, and then remain lit.

Cause: You had not fully inserted the memory card.

Paper messages

The following is a list of paper-related error messages:

•

Paper upside down

Paper orientation error

Ink is drying

Paper upside down

Solution: Load paper in the paper tray print side down.

Cause: Paper in the paper tray was upside down.

Paper orientation error

Solution: Insert paper into the paper tray with the short edge forward and the print

side down. Slide the paper forward until it stops.

Cause: Paper in the paper tray was in landscape orientation.

Solve a problem

Ink is drying

Solution: Leave the sheet in the paper tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold

the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer

than normal.

Ink cartridge and printhead messages

The following is a list of printhead and ink cartridge error messages:

•

Cartridges in wrong slot

General printer error

Incompatible ink cartridges

Incompatible printhead

Ink alert

Ink cartridge problem

Ink service capacity warning

Original HP ink depleted

Previously used genuine HP cartridge

Printhead problem

Problem with printer preparation

Cartridges in wrong slot

Solution: Remove and reinsert the indicated ink cartridges into the correct slots by

matching color of cartridges to color and icon for each slot.

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Printing cannot occur without one of each type of ink cartridge inserted into the correct

slot.

For more information, see:

Solution 1: Reset the product

Cause: The indicated ink cartridges were inserted into the wrong slots.

General printer error

Try the following solutions.

•

Solution 2: Contact HP support

Solution 1: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Write down the error code provided in the message, and then contact HP

support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the product.

Incompatible ink cartridges

Try the following solutions.

•

Solution 1: Check to see if the ink cartridges are compatible

Solution 2: Contact HP support

Solution 1: Check to see if the ink cartridges are compatible

Solution: Check to make sure you are using the correct ink cartridges for your

product. For a list of compatible ink cartridges, see the printed documentation that

came with the product.

If you are using ink cartridges that are not compatible with the product, replace the

indicated ink cartridges with ink cartridges that are compatible.

CAUTION: HP recommends that you do not remove an ink cartridge until a

replacement is ready to install.

Solve a problem

If it appears that you are using the correct ink cartridges, proceed to the next solution.

For more information, see:

•

“Order ink supplies” on page 48

Cause: The indicated ink cartridges were not intended for use in this product as it

was currently configured.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The ink cartridges were not intended for use in this product.

Incompatible printhead

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The printhead was not intended for use in this product, or it was damaged.

Ink alert

Solution: When you receive an Ink Alert message, you do not need to replace the

indicated ink cartridge. However, the amount of ink might be low enough to cause

poor print quality. Follow any prompts on the display to continue.

CAUTION: HP recommends that you do not remove an ink cartridge until a

replacement is ready to install.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has

been used in another product, the ink level indicator might be inaccurate or

unavailable.

Ink level warnings and indicators provide estimates for planning purposes only. When

you receive an ink alert message, consider having replacement ink cartridges

available to avoid possible printing delays. You do not need to replace the ink

cartridges until print quality becomes unacceptable.

For more information, see:

Solution 1: Install the ink cartridges correctly

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Cause: The indicated ink cartridges did not have enough ink to print properly.

Ink cartridge problem

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 2: Close the print carriage latch

Solution 3: Clean the electrical contacts

Solution 4: Replace the ink cartridge

Solution 5: Contact HP support

Solution 1: Install the ink cartridges correctly

Solution: Make sure all of the ink cartridges are properly installed. Refer to the

following steps to resolve this error.

To make sure the ink cartridges are properly installed

1. Make sure the product is turned on.

2. Open the ink cartridge access door by lifting from the front right of the product,

until the door locks into place.

The print carriage moves to the center of the product.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Make sure the ink cartridges are installed in the correct slots.

Match the shape of the icon and color of the ink cartridge with the slot that has

the same shaped icon and color.

Solve a problem

4. Run your finger along the top of the ink cartridges to locate any cartridges that

are not snapped completely down.

5. Press down on any cartridges that are sticking up.

They should snap down into place.

6. If an ink cartridge was sticking up and you were able to snap it back down into

place, close the ink cartridge access door and check if the error message has

gone away.

•

If the message has gone away, stop troubleshooting here. The error has been

resolved.

•

If the message has not gone away, proceed to the next step.

If none of the ink cartridges were sticking up, proceed to the next step.

7. Locate the ink cartridge that is indicated in the error message, and then press the

tab on the ink cartridge to release it from the slot.

8. Press the ink cartridge back down into place.

The tab should make a snapping noise when the ink cartridge is correctly seated.

If the ink cartridge did not make a snapping noise, the tab might need to be

readjusted.

9. Remove the ink cartridge from the slot.

10. Gently bend the tab away from the ink cartridge.

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CAUTION: Be careful not to bend the tab out more than about 1.27 cm

(0.5 inches).

11. Reinstall the ink cartridge.

It should now snap down into place.

12. Close the ink cartridge access door, and check if the error message has gone

away.

13. If you still receive the error message, turn the product off, and then on again.

Cause: The indicated ink cartridges were not installed correctly.

If this did not solve the issue, try the next solution.

Solution 2: Close the print carriage latch

Solution: Lift the latch handle and carefully lower it to make sure that the latch

securing the printhead is securely closed. Leaving the latch handle raised can result

in incorrectly seated ink cartridges and problems printing. The latch must remain down

in order to correctly install the ink cartridges.

Solve a problem

Cause: The print carriage latch was not closed properly.

If this did not solve the issue, try the next solution.

Solution 3: Clean the electrical contacts

Solution: Clean the cartridge electrical contacts.

To clean the electrical contacts

1. Make sure the product is turned on.

2. Open the cartridge access door by lifting the blue access handles on the side of

the product, until the door locks into place.

The print carriage moves to the center of the product.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Locate the ink cartridge that is indicated in the error message, and then press the

tab on the ink cartridge to release it from the slot.

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4. Hold the ink cartridge by its sides with the bottom pointing up and locate the

electrical contacts on the ink cartridge.

The electrical contacts are four small rectangles of copper or gold-colored metal

on the bottom of the ink cartridge.

Ink window

Electrical contacts

5. Wipe the contacts with a dry swab or lint-free cloth.

6. On the inside of the product, locate the contacts in the printhead.

The contacts look like a set of four copper or gold-colored pins positioned to meet

the contacts on the ink cartridge.

7. Use a dry swab or lint-free cloth to wipe the contacts.

8. Reinstall the ink cartridge.

Solve a problem

9. Close the ink cartridge door, and check if the error message has gone away.

10. If you still receive the error message, turn the product off, and then on again.

If you still receive this message after cleaning the cartridge contacts, you might have

a damaged cartridge.

Check to see if your cartridge is still under warranty and the end of warranty date has

not been reached.

•

If the end of warranty date has been reached, purchase a new ink cartridge.

If the end of warranty date has not been reached, contact HP support for service

or replacement.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

For more information, see:

•

“Cartridge warranty information” on page 48

“Cartridge warranty information” on page 48

Cause: The electrical contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 4: Replace the ink cartridge

Solution: Replace the indicated ink cartridge.

If your cartridge is still under warranty, contact HP support for service or replacement.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

For more information, see:

Cause: The indicated ink cartridges were defective.

If this did not solve the issue, try the next solution.

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Solution 5: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The product had a problem.

Ink service capacity warning

Solution: If you are going to move or transport the product after receiving this

message, make sure you keep it upright and do not tip it on its side to avoid ink

leakage.

Printing can continue, but ink system behavior might change.

Cause: The product has nearly maximized the ink service capacity.

Ink system failure

Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then,

plug the power cord back in and turn on the product.

If you continue to receive this message, write down the error code provided in the

message on the product display, and then contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The printhead or the ink delivery system failed and the product can no

longer print.

Check ink cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Install all four ink cartridges

Solution 2: Make sure the ink cartridges are installed correctly

Solution 3: Contact HP support

Solution 1: Install all four ink cartridges

Solution: Make sure all of the ink cartridges are inserted.

For more information, see:

Cause: One or more of the ink cartridges were not installed.

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Make sure the ink cartridges are installed correctly

Solution: Make sure all of the ink cartridges are properly installed. Refer to the

following steps to resolve this error.

To make sure the ink cartridges are properly installed

1. Make sure the product is turned on.

2. Open the ink cartridge access door by lifting from the front right of the product,

until the door locks into place.

The print carriage moves to the center of the product.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Make sure the ink cartridges are installed in the correct slots.

Match the shape of the icon and color of the ink cartridge with the slot that has

the same shaped icon and color.

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4. Run your finger along the top of the ink cartridges to locate any cartridges that

are not snapped completely down.

5. Press down on any cartridges that are sticking up.

They should snap down into place.

6. If an ink cartridge was sticking up and you were able to snap it back down into

place, close the ink cartridge access door and check if the error message has

gone away.

•

If the message has gone away, stop troubleshooting here. The error has been

resolved.

•

If the message has not gone away, proceed to the next step.

If none of the ink cartridges were sticking up, proceed to the next step.

7. Locate the ink cartridge that is indicated in the error message, and then press the

tab on the ink cartridge to release it from the slot.

8. Press the ink cartridge back down into place.

The tab should make a snapping noise when the ink cartridge is correctly seated.

If the ink cartridge did not make a snapping noise, the tab might need to be

readjusted.

9. Remove the ink cartridge from the slot.

10. Gently bend the tab away from the ink cartridge.

CAUTION: Be careful not to bend the tab out more than about 1.27 cm

(0.5 inches).

Solve a problem

11. Reinstall the ink cartridge.

It should now snap down into place.

12. Close the ink cartridge access door, and check if the error message has gone

away.

13. If you still receive the error message, turn the product off, and then on again.

Cause: The ink cartridges were not installed properly.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the ink cartridges.

Install cartridges

Solution: Make sure all of the ink cartridges are inserted.

For more information, see:

www.hp.com/go/anticounterfeit

Cause: One or more of the ink cartridges were not installed.

If this did not solve the issue, try the next solution.

Non-HP cartridge

Solution: Follow the prompts on the display to continue, or replace the indicated

ink cartridges.

CAUTION: HP recommends that you do not remove an ink cartridge until a

replacement is ready to install.

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HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

For more information, see:

www.hp.com/go/anticounterfeit

Cause: The product detected non-HP ink.

Original HP ink depleted

Solution: Follow the prompts on the display to continue, or replace the indicated

ink cartridges.

Check the print quality of the current print job. If it is not satisfactory, try cleaning the

printhead to see if that improves the quality.

Information about ink levels will not be available.

CAUTION: HP recommends that you do not remove an ink cartridge until a

replacement is ready to install.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

For more information, see: