HP Photosmart C8100 All-in-One series
Windows Help
Connect using an integrated wireless Bluetooth® connection............................................24
Use a Bluetooth® connection to print from your computer............................................27
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How do I?.................................................................................................................................55
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Disposal of Waste Equipment by Users in Private Households in the European
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Union................................................................................................................................223
Index............................................................................................................................................229
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Chapter 1
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HP Photosmart C8100 All-in-One series Help
2 HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as printing photos
from a memory card, burning and labeling CD/DVDs, scanning documents, or making a
copy. You can access many HP All-in-One functions directly from the control panel,
without turning on your computer.
This section contains the following topics:
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The HP All-in-One at a glance
Label
Description
1
2
3
4
Control panel
Output tray
Main input tray (also referred to as the input tray)
Paper tray extender (also referred to as the tray
extender)
5
Photo tray
HP All-in-One overview
9
Chapter 2
(continued)
Label
Description
6
Ink cartridge door
7
On button
8
Front USB port
9
Wireless network indicator and Bluetooth light
LightScribe CD/DVD drive
Memory card slots and Photo light
Glass
10
11
12
13
14
15
16
17
18
19
20
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Slide and Negative Film holder
Slide and Negative Film light
Lid
Lid backing
Slide and Negative Film light power port
Ethernet port
Rear USB port
Power connection*
Rear door
*
Use only with the power adapter supplied by HP.
Control panel overview
This section describes the functions of the control panel buttons and lights, as well as the
icons and sleep state on the display.
This section contains the following topics:
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HP All-in-One overview
Control panel features
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
Label
1
Name and Description
Display: The touch screen display shows menus, photos, and messages. The control panel can
be pulled up and angled for better viewing of this display.
2
Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is
turned off. When the feature is turned on, the HP All-in-One automatically corrects red eye
coloring in the photo currently shown on the display.
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4
5
6
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Cancel: Stops the current operation and returns to the main screen.
Attention light: Indicates a problem occurred. See the display for more information.
Start Copy Color: Starts a color copy.
Start Copy Black: Starts a black-and-white copy.
Print Photos: Depending on whether you access your photos from the View, Print, or Create
menu, the Print Photos button will display the Print Preview screen or it will print any selected
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos
on your card, storage device or CD/DVD.
Control panel overview
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Chapter 2
Display icons
The following icons can appear at the bottom of the display to provide important
information about the HP All-in-One.
Icon
Purpose
Shows the ink cartridge status. The color of the icon corresponds to the color of
the ink cartridge, and the fill level of the icon corresponds to the fill level of the
ink cartridge.
NOTE: The ink level icons will only appear if one of the ink cartridges is less
than 50% full. If the ink level for all ink cartridges is more than 50% full, the ink
cartridge icons do not appear on the display.
Shows that the ink cartridge is nearly empty, and will need to be replaced.
Shows that an unknown ink cartridge is inserted. This icon might appear if an
ink cartridge contains non-HP ink.
Indicates that there is a wired network connection.
Indicates the presence and signal strength of a wireless network connection.
Indicates the presence of an Ad hoc wireless network connection.
Display sleep state
To prolong the life of the display, it dims after two minutes of inactivity. After 30 minutes
of inactivity, the display goes into a sleep state and the screen shuts off completely. The
display turns back on when you touch the display, press a control panel button, insert a
memory card or connect a storage device, insert a CD/DVD, lift the lid, or access the
HP All-in-One from a connected computer.
Menu overview
The following topics provide a quick reference to top-level menus that appear on the
HP All-in-One display.
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HP All-in-One overview
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Photosmart Express Menu
The following options are available in the Photosmart Express menu when you insert a
memory card, storage device, or CD/DVD.
View
Print
Save
Share
Create
Copy Menu
The following options are available when you touch Copy on the main screen.
Copies
Size
Quality
Preview
Lighter / Darker
Crop
Paper Size
Paper Type
Margin Shift
Enhancements
Set As New Defaults
Scan Menu
The following options are available when you touch Scan on the main screen.
Menu overview
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Chapter 2
NOTE: The options that appear on the Scan Menu vary depending on the software
applications installed on your computer.
Scan and Reprint
Scan Film
Scan to Memory Device
Scan to CD/DVD
Scan to Computer
NOTE: The Scan to Computer option only appears if the HP All-in-One is network-
connected.
CD/DVD Menu
The following options are available when you touch CD/DVD on the main screen.
Backup Memory Card
View & Print Photos
Save Photos to Computer
Make LightScribe Disc Label
Setup Menu
The following options are available when you touch Setup on the main screen.
Printable School Papers
Help Menu
Tools
Preferences
Network
Bluetooth
Enter text using the visual keyboard
You can enter text or symbols by using the visual keyboard that automatically appears
on the display when you need to enter text. For example, the visual keyboard
automatically appears when you are setting up a wired or wireless network, or the
Bluetooth device name.
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HP All-in-One overview
To enter text using the visual keyboard
1. To select a letter, number, or symbol on the visual keyboard, touch the appropriate
selection.
To enter lowercase letters, uppercase letters, numbers, and symbols
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To enter lowercase letters, touch abc on the visual keyboard.
To enter uppercase letters, touch ABC on the visual keyboard.
To enter numbers, touch 123 on the visual keyboard.
To enter symbols, touch .@! on the visual keyboard.
2. After you touch the appropriate letter, number, or symbol, the selection appears in
the white space above the visual keyboard.
TIP: To erase a letter, number, or symbol, touch Del on the visual keyboard.
3. When you are finished entering text, numbers, or symbols, touch Done on the visual
keyboard.
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
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If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Use the Roxio Creator Basic Software
You can install the Roxio Creator Basic software that came with the HP All-in-One. This
software lets you create and print text, photos, and pre-set designs on a LightScribe disc
to identify the contents of your CD or DVD. In addition, you can use the Roxio Creator
Basic software to create and burn photo slide shows, music, and more onto a CD/DVD
loaded in the LightScribe-enabled drive on the HP All-in-One. For information on using
the Roxio Creator Basic software, see the help that came with the software.
Use the HP Photosmart Software
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Chapter 2
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HP All-in-One overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including step-
by-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart Essential animations
The HP Photosmart Essential animations are an interactive way to get a brief
overview of the software included with the HP All-in-One. You will learn how the
software can help you create, share, organize, and print your photos.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
The How Do I? topic provides links so you can quickly find information on
performing common tasks.
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The HP All-in-One overview topic provides general information about the
main features of the HP All-in-One.
The Troubleshooting topic provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information
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Chapter 3
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Find more information
4 Finish setting up the HP All-in-
One
After you have completed the steps in your Setup Guide, refer to this section to help you
finish setting up the HP All-in-One. This section contains important setup-related
information for your device, including information on setting preferences.
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This section contains the following topics:
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Set your preferences
You can change the settings on the HP All-in-One so that it behaves according to your
preference. For example, you can set general device preferences, such as the language
used to display messages. You can also restore the device settings to what they were
when you purchased your device. This will erase any new defaults you have set.
This section contains the following topics:
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Set your language and country/region
The language setting determines which language the HP All-in-One uses to show
messages on the display. The country/region setting determines the default paper sizes
and layouts for printing. You can change these settings at any time by using the following
procedures.
To set the language
1. Touch Setup on the display.
2. Touch Preferences.
3. Touch Set Language.
Finish setting up the HP All-in-One
19
Chapter 4
4. Touch the language you want to select.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
5. When prompted, touch Yes to confirm your selection, or touch No to choose another
language.
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To set the country/region
1. Touch Setup on the display.
2. Touch Preferences.
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3. Touch Set Country/Region.
4. Touch the country/region you want to select.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
5. When prompted, touch Yes to confirm your selection, or touch No to choose another
country/region.
Adjust the volume
The HP All-in-One provides three levels for adjusting the volume of sounds associated
with device events and errors. The default setting is Medium.
To adjust the volume
1. Touch Setup on the display.
2. Touch Preferences.
3. Touch Sound Effects Volume, and then touch the volume you want to select.
Set the default paper tray for PictBridge/DPOF/uPnP printing
Set the default paper tray to use when you print photos from a Pictbridge device, DPOF
file, or a UPnP device. The default setting is Photo Tray.
To set the default paper tray
1. Touch Setup on the display.
2. Touch Preferences.
3. Touch PictBridge/DPOF/uPnP Tray Select.
4. Touch Main Tray or Photo Tray.
Enable faster browsing of photos
You can set up the HP All-in-One to enable faster photo browsing by writing small
thumbnails to the memory card. The thumbnails take up a relatively small amount of
space and are used to speed up the browsing performance of photos on the card.
NOTE: This feature is on by default.
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Finish setting up the HP All-in-One
To turn faster browsing on or off
1. Touch Setup on the display.
2. Touch Tools.
3. Touch to scroll through the options, and then touch Enable Faster Browsing.
4. Touch On or Off to turn it on or off.
Set the paper tray for printing from a Bluetooth device
Set the default paper tray to use when you print photos from a Bluetooth device.
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To set the paper tray for printing from a Bluetooth device
1. Touch Setup.
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2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Default Paper Tray.
4. Touch Main Tray or Photo Tray.
Restore the factory defaults
You can restore the current settings to what they were when you purchased the HP All-
in-One.
NOTE: Restoring the factory defaults will not affect any changes you made to scan
settings and the language and country/region settings.
You can perform this process from the control panel only.
To restore the factory defaults
1. Touch Setup on the display.
2. Touch Tools.
3. Touch to scroll through the options, and then touch Restore Factory Defaults.
The factory default settings are restored.
Play a slideshow on the display
You can set up the HP All-in-One to play a slideshow on the display, similar to a
screensaver on a computer, when you are not using the device.
Set your preferences
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Chapter 4
There are two types of slideshows that you can enable:
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Store Demo: appears after the HP All-in-One is inactive for one minute and shows a
set of predefined graphics that describe features of the device. The slideshow plays
until you press a button or use the device. If the HP All-in-One remains inactive for
eight hours, the display turns off.
NOTE: HP recommends leaving Store Demo off.
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Tips Slideshow: appears only after you print from the computer. The HP All-in-One
shows a set of predefined slides with information about special features that you can
do with the device. The slideshow plays through once and then the display returns to
the main menu.
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To turn the store demo on or off
1. Touch Setup on the display.
2. Touch Tools.
3. Touch to scroll through the options, and then touch Store Demo.
4. Touch On or Off to turn it on or off.
To turn tips slideshow on or off
1. Touch Setup on the display.
2. Touch Tools.
3. Touch to scroll through the options, and then touch Tips Slideshow.
4. Touch On or Off to turn it on or off.
Share CD/DVD drive
You can set up the HP All-in-One so that the LightScribe CD/DVD can be accessible and
operated by the HP All-in-One only, by your connected Windows computer only, or by
both the HP All-in-One and your Windows computer.
NOTE: The default setting is for the drive to be accessible and operated by both the
HP All-in-One and your connected Windows computer.
To enable CD/DVD drive sharing
1. Touch Setup on the display.
2. Touch Tools.
3. Touch Share CD/DVD Drive.
4. Do one of the following:
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Touch Share to enable sharing of the drive by both the HP All-in-One and your
connected Windows computer (default setting).
Touch Computer Only to make the drive accessible and operable by your
connected Windows computer only.
Touch Device Only to make the drive accessible and operable by the HP All-in-
One only.
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Finish setting up the HP All-in-One
Computer connection information
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also connect the HP All-in-One to either a wired
or wireless network. Additionally, the built-in Bluetooth® Wireless Technology allows
Bluetooth® devices to print to the HP All-in-One.
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Supported connection types
Description
Recommended number Supported software
Setup instructions
of connected
features
computers for best
performance
USB connection
One computer connected All features are
with a USB cable to the supported, except
Follow the Setup Guide
for detailed instructions.
rear USB 2.0 High Speed Webscan.
port on the HP All-in-One.
Ethernet (wired)
connection
Up to five computers
connected to an HP All-
in-One using a hub or
router.
All features are
supported, including
Webscan.
Follow the instructions in
Integrated wireless
WLAN 802.11 connection connected using a
wireless router
Up to five computers
All features are
supported, including
Webscan.
Follow instructions in
(infrastructure mode).
Integrated wireless
One Bluetooth device or Printing from a Bluetooth Follow the instructions in
Bluetooth® connection
computer.
camera phone, or a
Bluetooth-enabled
computer.
Printer sharing
Five.
All features resident on
the host computer are
supported. Only print is
supported from the other
computers.
Follow the instructions in
The host computer must
be turned on at all times,
or the other computers
will not be able to print to
the HP All-in-One.
Connect using Ethernet
The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet network connections.
For detailed instructions on connecting the HP All-in-One to an Ethernet (wired) network,
Computer connection information
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Chapter 4
Connect using integrated wireless WLAN 802.11
The HP All-in-One uses an internal networking component that supports a wireless
network. For detailed instructions on connecting the HP All-in-One to a wireless (802.11)
Connect using an integrated wireless Bluetooth® connection
The integrated wireless Bluetooth® connection allows you to print images from most
Bluetooth devices, including computers.
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Find the device name and address
Some Bluetooth devices exchange device addresses when they communicate with each
other, so you might need to find out the device address of the HP All-in-One in order to
establish a connection. Also, some Bluetooth devices display the name of the printer
when connected. If you do not want the default name displayed as the name of the HP All-
in-One, you can change the device name.
To find out the device address of the HP All-in-One
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Device Address.
The Device Address is read only.
4. To enter the address into your device, follow the instructions that came with your
Bluetooth device.
5. Touch OK to exit the Setup menu.
To change the device name of the HP All-in-One
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Device Name.
NOTE: The HP All-in-One ships with the predefined name of Photosmart
C8100.
4. Touch Change.
5. Use the visual keyboard to enter a new name.
24
Finish setting up the HP All-in-One
6. When you have finished entering a name for the HP All-in-One, touch OK.
The name you entered will appear on your Bluetooth device when you connect to the
HP All-in-One to print.
7. Touch OK to exit the Setup menu.
Related topics
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Set Bluetooth security for the HP All-in-One
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You can enable printer security settings through the Bluetooth menu on the HP All-in-
One. Touch Setup on the display, and then touch Bluetooth. From the Bluetooth menu,
you can:
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Require passkey authentication prior to someone printing to the HP All-in-One from
a Bluetooth device.
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Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.
This section contains the following topics:
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Use a passkey to authenticate Bluetooth devices
You can set the security level of the HP All-in-One to either Low or High. The default
security setting is Low. Low level security does not require authentication.
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Low: This is the default security setting. Low level security does not require a
passkey, as it does not support authentication. Any Bluetooth device within range can
print to it.
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High: High level security requires a passkey, as it supports authentication. The
Bluetooth device must provide a passkey, before the HP All-in-One will allow the
device to send a print job to it.
NOTE: The HP All-in-One ships with a predefined passkey that is set to four zeroes
"0000".
To set the HP All-in-One to require passkey authentication
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Passkey.
4. Touch Change.
Computer connection information
25
Chapter 4
5. Use the visual keyboard to enter a new passkey.
NOTE: The passkey must be 1 to 4 characters long, and can only consist of
numbers.
6. When you have finished entering your passkey, touch OK.
The Bluetooth menu appears.
7. Touch Security Level.
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8. Touch High.
High level security requires authentication.
Passkey authentication is now set for the HP All-in-One.
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Related topics
Set the HP All-in-One to be invisible to Bluetooth devices
You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or
Not visible to any (private).
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Visible to all: Any Bluetooth device within range can print to the HP All-in-One.
Not visible: Only Bluetooth devices that have stored the device address of the HP All-
in-One can print to it.
NOTE: The HP All-in-One ships with a default accessibility level of Visible to all.
To set the HP All-in-One to be Not visible
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Visibility.
4. Touch Not visible.
The HP All-in-One is inaccessible to Bluetooth devices that have not stored its device
address.
Turn the Bluetooth radio on and off
The Bluetooth radio is on by default, as indicated by the blue light on the front of the
HP All-in-One. In order to stay connected to Bluetooth, the radio must stay on. However,
if the HP All-in-One is connected to a wired or wireless network, or you have a USB
connection, the radio is not used. In this case you might want to turn the radio off.
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Finish setting up the HP All-in-One
To turn the Bluetooth radio on and off
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Bluetooth Radio.
4. Touch On or Off.
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Reset Bluetooth settings on the HP All-in-One
You can reset all of the Bluetooth settings on the HP All-in-One to the factory defaults.
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NOTE: Only select Reset Bluetooth if you want all of the HP All-in-One Bluetooth
settings returned to factory defaults.
To reset the Bluetooth settings
1. Touch Setup on the display.
2. Touch Bluetooth.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Reset Bluetooth.
Use a Bluetooth® connection to print from your computer
A Bluetooth connection provides a quick and easy way to print images from a Bluetooth-
enabled computer without using a cable. With a Bluetooth connection you can access
many of the same printing features as with a USB connection. For example, you can
check the printer status, as well as the estimated amount of ink remaining in your ink
cartridges.
You must have Windows XP or Windows Vista and either the Microsoft Bluetooth®
Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect
the HP All-in-One. It is possible to have both the Microsoft Stack and the Widcomm Stack
on your computer, but you use only one of them to connect the HP All-in-One.
•
Microsoft stack If you have Windows XP with Service Pack 2 or Windows Vista
installed on your computer, then your computer has the Microsoft Bluetooth® Protocol
Stack. The Microsoft stack allows you to install an external Bluetooth® adapter
automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not
install automatically, then you do not have the Microsoft stack on your computer.
Check the documentation that came with the Bluetooth® adapter to see if it supports
the Microsoft stack.
•
Widcomm stack: If you have an HP computer with Bluetooth® built in, or if you have
installed an HP bt450, then your computer has the Widcomm stack. If you have an
HP computer and plug in an HP bt450, it will install automatically using the Widcomm
stack.
Computer connection information
27
Chapter 4
To install and print using the Microsoft stack
1. Make sure that you have installed the HP All-in-One software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the HP All-in-One, install the USB connection first. For
more information, see the Setup Guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
F
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2. If you are using an external Bluetooth® adapter for your computer, make sure your
computer is started and then attach the Bluetooth® adapter to a USB port on the
computer. If you have Windows XP with Service Pack 2 or Windows Vista installed,
the Bluetooth® drivers are installed automatically. If you are prompted to select a
Bluetooth® profile, select HCRP.
If your computer has Bluetooth® built in, just make sure the computer is started.
3. On the Windows taskbar, click Start, and then click Printers and Faxes (or click
Control Panel, and then Printers).
4. Double-click the Add Printer icon (or click Add a printer).
5. Click Next, and then select A Bluetooth Printer.
6. Follow the onscreen instructions to finish the installation.
7. Print as you would to any printer.
To install and print using the Widcomm stack
1. Make sure that you have installed the HP All-in-One software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the HP All-in-One, install the USB connection first. For
more information, see the Setup Guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2. Click the My Bluetooth Places icon on the desktop or in the taskbar.
3. Click View devices in range.
4. Once the available printers are discovered, double-click the name of HP All-in-One
to finish the installation.
5. Print as you would to any printer.
Use printer sharing
If your computer is on a network, and another computer on the network has an HP All-
in-One connected to it by a USB cable, you can print to that printer using printer sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer and
has full software functionality. The other computer, which is referred to as a client, has
28
Finish setting up the HP All-in-One
access only to the print features. You must perform other functions from the host
computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Connect to a network
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This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
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If you want to:
See this section:
Connect to a wired (Ethernet) network.
Connect to a wireless network with a wireless
router (infrastructure).
Connect directly to a wireless-capable
computer without a wireless router (ad hoc).
Install the HP All-in-One software for use in a
networked environment.
Add connections to more computers on the
network.
Change the HP All-in-One from a USB
connection to a network connection.
NOTE: Use the instructions in this section if
you first installed the HP All-in-One with a USB
connection, and you now want to change to
either a wireless or Ethernet network
connection.
View or change the network settings.
Find troubleshooting information.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
Connect to a network
29
Chapter 4
Wired network setup
This section describes how to connect the HP All-in-One to a router, switch, or hub using
an Ethernet cable and how to install the HP All-in-One software for a network connection.
This is known as a wired or Ethernet network.
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To set up the HP All-in-One on a wired
network, you need to do the following:
See this section:
First, collect all of the required materials.
Next, connect to a wired network.
Finally, install the software.
What you need for a wired network
Before you connect the HP All-in-One to a network, make sure you have all of the required
materials.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet
port.
❑
CAT-5 Ethernet cable.
❑
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
has a different connector. An Ethernet cable connector (also called an RJ-45
30
Finish setting up the HP All-in-One
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection.
❑
NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
Connect the HP All-in-One to the network
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To connect the HP All-in-One to the network, use the Ethernet port on the back of the
device.
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To connect the HP All-in-One to the network
1. Remove the yellow plug from the back of the HP All-in-One.
2. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router or switch.
Connect to a network
31
Chapter 4
4. Once you have connected the HP All-in-One to the network, install the software.
Related topics
Integrated wireless WLAN 802.11 network setup
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the HP All-in-One and the other
network elements. When network elements are connected through a wireless router or
access point, this is called an infrastructure network.
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The advantages of a wireless infrastructure network as compared to an ad hoc network
include:
•
•
•
•
•
Advanced network security
Enhanced reliability
Network flexibility
Better performance, especially with 802.11 g mode
Shared Broadband Internet access
To set up the HP All-in-One on an integrated See this section:
wireless WLAN 802.11 network, you need to
do the following:
First, collect all of the required materials.
router, and run the Wireless Setup Wizard.
Finally, install the software.
32
Finish setting up the HP All-in-One
What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will
need the following:
A wireless 802.11 network that includes a wireless router or access point.
❑
❑
A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP All-in-One on.
Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP All-in-One on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
❑
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Network name (SSID).
❑
❑
WEP key or WPA Passphrase (if needed).
Connect to an integrated wireless WLAN 802.11 network
The Wireless Setup Wizard provides an easy way to connect the HP All-in-One to your
network. You can also use SecureEasySetup, if your wireless router or access point
supports this feature. See the documentation that came with your wireless router or
access point to find out if it supports using EasySetup and for additional setup instructions.
CAUTION: To prevent other users from accessing your wireless network, HP
strongly recommends using a password or passphrase (WPA or WEP security) and
a unique network name (SSID) for your wireless router. Your wireless router might
have been shipped with a default network name, which is typically the manufacturer
name. If you use the default network name, your network can be easily accessed by
other users using the same default network name (SSID). It also means that the
HP All-in-One might accidently connect to a different wireless network in your area
which uses the same network name. If this happens you will not be able to access
the HP All-in-One. For more information on how to change the network name, see
the documentation that came with your wireless router.
NOTE: Before connecting to a wireless infrastructure network, ensure that the
ethernet cable is not connected to the HP All-in-One.
To connect the HP All-in-One with the Wireless Setup Wizard
1. Write down the following information about your wireless router or access point:
•
•
Network Name (also called SSID)
WEP Key, WPA Passphrase (if needed)
If you do not know where to find this information, see the documentation that came
with your wireless router or access point. You might be able to find the network name
(SSID) and the WEP key or WPA passphrase on the Embedded Web Server for the
wireless router.
2. Touch Setup on the display.
3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
Connect to a network
33
Chapter 4
4. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
The wireless network test also runs, performing a series of diagnostic tests to
determine whether network setup is successful. The wireless network test prints upon
completion of the test.
5. Touch the name of the network you wrote down in step 1.
If you do not see your network name in the list
a. Touch Enter a New Network Name (SSID).
The visual keyboard appears.
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b. Enter the network name (SSID). Touch the appropriate letters or numbers on the
visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
c. When you have finished entering the new network name, touch Done, and then
touch OK.
TIP: If the HP All-in-One is unable to discover the network based on the
network name you entered, you will see the following prompts. You may want
to move the HP All-in-One closer to the computer and try running the Wireless
Setup Wizard again to automatically discover the network.
d. Touch Infrastructure.
e. Touch WEP encryption or WPA encryption.
If you do not want to use WEP encryption, touch No, my network does not use
encryption. Go to step 7.
6. If prompted, enter your WPA or WEP key as follows:
a. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WPA or WEP key, touch Done.
c. Touch OK to confirm.
The HP All-in-One will attempt to connect to the network. If a message says you
entered an invalid WPA or WEP key, check the key you wrote down for your new
network, follow the prompts to correct the key, and then try again.
7. When the HP All-in-One connects successfully to the network, install the software on
each computer that will use the device over the network.
To connect the HP All-in-One with SecureEasySetup
1. Activate SecureEasySetup on your wireless router or access point.
2. Touch Setup on the display.
3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
34
Finish setting up the HP All-in-One
4. Touch Wireless Setup Wizard.
5. Follow the onscreen prompts on the display to complete the connection.
6. When the HP All-in-One connects successfully to the network, go to your computer
to install the software on each computer that will use the network.
NOTE: If the connection fails, the wireless router or access point might have
timed out after you activated SecureEasySetup. Repeat the above task, ensuring
that you complete the steps on the control panel of the HP All-in-One immediately
after pressing the button on the wireless router or access point.
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Related topics
F
Wireless ad hoc network setup
Use this section if you want to connect the HP All-in-One to a wireless-capable computer
without using a wireless router or access point.
NOTE: An ad hoc connection is available if you do not have a wireless router or
access point. However, it provides little flexibility, a low level of network security, and
slower network performance than with a wireless router or access point.
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an
ad hoc network profile on your computer. This includes choosing a network name (SSID)
and WEP security (optional but recommended) for your ad hoc network.
To set up the HP All-in-One on a wireless ad See this section:
hoc network, you need to do the following:
First, collect all of the required materials.
Next, prepare your computer by creating a
network profile.
Next, run the Wireless Setup Wizard.
Connect to a network
35
Chapter 4
(continued)
To set up the HP All-in-One on a wireless ad See this section:
hoc network, you need to do the following:
Finally, install the software.
What you need for an ad hoc network
To connect the HP All-in-One to a wireless network, you will need a Windows computer
with a wireless network adapter.
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Create a network profile for a Windows XP computer
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Prepare your computer for an ad hoc connection by creating a network profile.
To create a network profile
NOTE: The HP All-in-One comes configured with a network profile with hpsetup as
the network name (SSID). However, for security and privacy HP recommends you
create a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c. In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key.
However, HP recommends using a WEP key in order to secure your network.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
36
Finish setting up the HP All-in-One
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the HP All-in-One, the
wireless connection will fail.
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h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
s
i. Click OK to close the Wireless network properties window, and then click OK
again.
F
j. Click OK again to close the Wireless Network Properties Connection window.
Related topics
•
•
Create a network profile for other operating systems
If you have an operating system other than Windows XP, HP recommends that you use
the configuration program that came with your wireless LAN card. To find the
configuration program for your wireless LAN card, access your computer's list of
programs.
Using the LAN card configuration program, create a network profile that has the following
values:
•
Network name (SSID): Mynetwork (example only)
NOTE: You should create a network name that is unique and easy for you to
remember. Just remember that the network name is case-sensitive. Therefore,
you must remember which letters are uppercase and lowercase.
•
•
Communication mode: Ad Hoc
Encryption: enabled
Connect to a wireless ad hoc network
You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad
hoc network.
To connect to a wireless ad hoc network
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
Connect to a network
37
Chapter 4
3. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard. The setup wizard searches for available
networks, and then displays a list of detected network names (SSIDs). The
infrastructure networks appear first in the list, followed by available ad hoc networks.
The networks with the strongest signal appear first, the weakest appear last.
4. On the display, look for the network name you created on your computer (for example,
Mynetwork).
5. Touch the network name.
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If you found your network name and selected it, go on to step 6.
If you do not see your network name in the list
a. Touch Enter a New Network Name (SSID).
The visual keyboard appears.
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b. Enter the SSID. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
c. When you have finished entering the new SSID, touch Done on the visual
keyboard, and then touch OK.
TIP: If the HP All-in-One is unable to discover the network based on the
network name you entered, you will see the following prompts. You may want
to move the HP All-in-One closer to the computer and try running the Wireless
Setup Wizard again to automatically discover the network.
d. Touch Ad Hoc.
e. Touch Yes, my network uses WEP encryption. The visual keyboard displays.
If you do not want to use WEP encryption, touch No, my network does not use
encryption. Go to step 7.
6. If prompted, enter your WEP key as follows. Otherwise go to step 7.
a. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WEP key, touch Done on the visual keyboard.
7. Touch OK again to confirm.
The HP All-in-One will attempt to connect to the SSID. If a message says you entered
an invalid WEP key, check the key you wrote down for your new network, follow the
prompts to correct the WEP key, and then try again.
8. When the HP All-in-One connects successfully to the network, go to your computer
to install the software.
Related topics
•
•
•
38
Finish setting up the HP All-in-One
Install the software for a network connection
Use this section to install the HP All-in-One software on a computer connected to a
network. Before you install the software, make sure you have connected the HP All-in-
One to a network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, HP All-in-One installation software might try to use one of the
reserved drive letters, and you will not be able to access that network drive on your
computer.
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NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
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To install the Windows HP All-in-One software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on
your computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the HP All-in-One
on the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP All-in-One you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the HP All-in-One is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the HP All-in-One.
Connect to additional computers on a network
You can connect the HP All-in-One to more than one computer on a small network of
computers. If the HP All-in-One is already connected to a computer on a network, for
each additional computer you must install the HP All-in-One software. During installation
of a wireless connection, the software will discover the SSID (network name) of the
existing network. Once you have set up the HP All-in-One on the network you will not
need to configure it again when you add additional computers.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
Related topics
Connect to a network
39
Chapter 4
Change the HP All-in-One from a USB connection to a network connection
If you first install the HP All-in-One with a USB connection, you can later change to either
a wireless or Ethernet network connection. If you already understand how to connect to
a network, you can use the general directions below.
NOTE: For optimal performance and security in your wireless network, use an
access point (such as a wireless router) to connect the HP All-in-One.
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To change a USB connection to an integrated wireless WLAN 802.11 connection
1. Unplug the USB connection from the back of the HP All-in-One.
2. Touch Setup on the display.
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3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
4. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
5. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
6. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers for the USB installation.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the HP All-in-One.
2. Connect an Ethernet cable from the Ethernet port on the back of the HP All-in-One
to an available Ethernet port on the router or switch.
3. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
For more detailed instructions on connecting the HP All-in-One to a network, see:
•
•
•
Manage your network settings
You can manage network settings for the HP All-in-One through the HP All-in-One control
panel. Additional advanced settings are available in the Embedded Web Server, a
configuration and status tool you access from your Web browser using an existing
network connection to the HP All-in-One.
This section contains the following topics:
•
•
40
Finish setting up the HP All-in-One
•
•
Change basic network settings from the control panel
The HP All-in-One control panel enables you to set up and manage a wireless connection
and to perform a variety of network management tasks. This includes viewing the network
settings, restoring the network defaults, turning the wireless radio on and off, and
changing the network settings.
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This section contains the following topics:
s
•
•
•
•
•
F
Use the Wireless Setup Wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to the HP All-in-One.
To run the Wireless Setup Wizard
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
Related topics
•
•
View and print network settings
You can display a summary of the network settings on the HP All-in-One control panel,
or you can print a more detailed configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS.
To view and print the network settings
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
Connect to a network
41
Chapter 4
3. Touch View Network Settings menu.
4. Do one of the following:
•
•
•
To display wired network settings, touch Display Wired Summary.
To display wireless network settings, touch Display Wireless Summary.
To print the network configuration page, touch Print Network Configuration
Page.
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Related topics
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Restore network defaults
You can reset the network settings to what they were when you purchased the HP All-in-
One.
CAUTION: This will erase all wireless setup information that you have entered. In
order to restore this information, you will need to run the Wireless Setup Wizard again.
To restore network defaults
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Restore Network Defaults.
4. Touch Yes or No.
Turn the wireless radio on and off
The wireless radio is off by default. In order to stay connected to a wireless network, the
radio must stay on. When the radio is on, the blue light on the front of the HP All-in-One
is lit. However, if the HP All-in-One is connected to a wired network or you have a USB
connection, the radio is not used. In this case you might want to turn the radio off.
To turn the wireless radio on and off
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Radio.
4. Touch On or Off.
Print the wireless network test
The wireless network test performs a series of diagnostic tests to determine whether
network setup is successful. The wireless network test prints automatically when the
Wireless Setup Wizard is run. You also can print the wireless network test at any time.
42
Finish setting up the HP All-in-One
To print the wireless test report
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Network Test.
The Wireless Network Test prints.
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Related topics
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Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you
are an advanced user, you should not change any of these settings.
This section contains the following topics:
•
•
Set link speed
You can change the speed at which data is transmitted over the network. The default is
Automatic.
To set link speed
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Advanced Setup.
4. Touch Set Link Speed.
5. Touch the link speed that matches your network hardware.
•
•
•
•
•
Automatic
10-Full
10-Half
100-Full
100-Half
Change IP settings
The default setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually change
the IP address, subnet mask, or the default gateway. To see the IP address and subnet
mask of the HP All-in-One, print a network configuration page from the HP All-in-One.
Connect to a network
43
Chapter 4
NOTE: When manually entering an IP setting, you must already be connected to an
active network, otherwise the setting will not stay when you exit from the menu.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
IP address during the installation, your network components will not be able to connect
with the HP All-in-One.
To change IP settings
1. Touch Setup on the display.
2. Touch Network.
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NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Advanced Setup.
4. Touch IP Settings.
5. Touch Manual.
6. Touch one of the following IP settings.
•
•
•
IP Address
Subnet Mask
Default Gateway
7. Touch or to change the settings, and then touch OK to confirm the setting.
Related topics
•
•
Use the Embedded Web Server
If your computer is connected to an HP All-in-One on a network, you can access the
Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is
a web-based user interface that provides some options not available on the HP All-in-
One control panel, including Webscan, a feature that lets you scan photos and documents
from the HP All-in-One to your computer using a Web browser, and advanced network
security options. Also, the Embedded Web Server enables you to monitor status and
order printer supplies.
For information on how to use the features available in the Embedded Web Server,
including Webscan, see the onscreen help within the Embedded Web Server. To access
Embedded Web Server help, open the Embedded Web Server, then click the Help link
under Other Links on the Embedded Web Server Home tab.
NOTE: Use the Embedded Web Server to change network settings not available on
the control panel.
This section contains the following topics:
•
•
44
Finish setting up the HP All-in-One
Access the Embedded Web Server
The computer you use to access the Embedded Web Server on the HP All-in-One must
be connected to the same network as the HP All-in-One.
To access the Embedded Web Server
1. Print a network configuration page to find the IP address for the HP All-in-One.
2. In the Address box in your Web browser on your computer, type the IP address of
the HP All-in-One, as shown on the network settings page. For example, http://
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192.168.1.101.
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The Embedded Web Server Home page appears, showing information for the HP All-
in-One.
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NOTE: If you are using a proxy server in your browser, you might need to disable
it to access the Embedded Web Server.
3. If you need to change the language displayed in the Embedded Web Server, do the
following:
a. Click the Settings tab.
b. Click Select Language in the Settings navigation menu.
c. In the Select Language list, click the appropriate language.
d. Click Apply.
4. Click the Home tab to access device and network information, or click the
Networking tab to access more network information or to modify network information.
5. Make any configuration changes.
6. Close the Embedded Web Server.
Related topics
Use the Embedded Web Server setup wizard
The network setup wizard provided in the Embedded Web Server gives you an intuitive
interface to your network connection parameters.
To access the Embedded Web Server setup wizard
1. Print a network configuration page to find the IP address for the HP All-in-One.
2. In the Address box in your Web browser on your computer, type the IP address of
the HP All-in-One, as shown on the network settings page. For example, http://
192.168.1.101.
The Embedded Web Server Home page appears, showing information for the HP All-
in-One.
NOTE: If you are using a proxy server in your browser, you might need to disable
it to access the Embedded Web Server.
3. Click the Networking tab.
4. Click Wired (802.3) or Wireless (802.11) in the Connections navigation menu.
5. Click Start Wizard, and then follow all of the wizard instructions.
Connect to a network
45
Chapter 4
Related topics
Network configuration page definitions
The network configuration page shows the network settings for the HP All-in-One. There
are settings for general information, 802.3 wired (Ethernet), 802.11 wireless, and
Bluetooth®.
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This section contains the following topics:
•
•
•
•
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Related topics
•
•
General network settings
The following table describes the general network settings shown on the network
configuration page.
Parameter
Description
Network Status
Status of the HP All-in-One:
Ready: The HP All-in-One is ready to receive or transmit data.
•
•
Offline: The HP All-in-One is not currently connected to the network.
Active connection Network mode of the HP All-in-One:
type
Wired: The HP All-in-One is connected by Ethernet cable to an IEEE
802.3 network.
•
Wireless: The HP All-in-One is connected to a wireless (802.11) network.
None: There is no network connection.
•
•
URL
The IP address of the Embedded Web Server.
NOTE: You will need to know this URL when you try to access the
Embedded Web Server.
Firmware
Revision
The internal networking component and device firmware revision code.
NOTE: If you call HP Support, depending on the problem, you might be
asked to provide the firmware revision code.
Hostname
The TCP/IP name assigned by the installation software to the device. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.
46
Finish setting up the HP All-in-One
(continued)
Parameter
Description
Admin Password Status of the administrator's password for the Embedded Web Server:
Set: Password is specified. You must enter the password to make
changes to the Embedded Web Server parameters.
•
•
Not Set: No password is set. A password is not required for making
changes to the Embedded Web Server parameters.
mDNS
Some local and ad hoc networks do not use central DNS servers. They use
a DNS alternative called mDNS.
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With mDNS, your computer can find and use any HP All-in-One connected
to your local area network. It can also work with any other Ethernet-enabled
device that appears on the network.
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Wired (802.3) network settings
The following table describes the 802.3 wired settings shown on the network configuration
page.
Parameter
Description
Hardware
Address (MAC)
The Media Access Control (MAC) address that identifies the HP All-in-One.
This is a unique 12-digit identification number assigned to networking
hardware for identification, including routers, switches, and other such
devices. No two pieces of hardware have the same MAC address.
NOTE: Some Internet service providers (ISPs) require that you register the
MAC address of the Network Card or LAN Adapter that was connected to
your cable or DSL modem during installation.
IP Address
This address uniquely identifies the device on the network. IP addresses are
assigned dynamically through DHCP or AutoIP. You can also set up a static
IP address, though this is not recommended.
CAUTION: Be careful when manually assigning an IP address. An invalid
IP address during installation will prevent your network components from
seeing the HP All-in-One.
Subnet Mask
A subnet is an IP address assigned by the installation software to make an
additional network available as part of a larger network. Subnets are specified
by a subnet mask. This mask determines which of the HP All-in-One IP
address bits identify the network and subnet, and which bits identify the device
itself.
NOTE: It is recommended that the HP All-in-One and the computers that
use it all reside on the same subnet.
Default Gateway
A node on a network that serves as an entrance to another network. A node
in this instance can be a computer or some other device.
NOTE: The address of the default gateway is assigned by the installation
software, unless you have already set a manual ip address.
Connect to a network
47
Chapter 4
(continued)
Parameter
Description
Configuration
Source
The protocol used to assign the IP address to the HP All-in-One:
AutoIP: The installation software automatically determines the
•
•
configuration parameters.
DHCP: The configuration parameters are supplied by a dynamic host
configuration protocol (DHCP) server on the network. On small networks,
this could be a router.
Manual: The configuration parameters are set manually, such as a static
IP address.
•
•
F
Not Specified: The mode used when the HP All-in-One is initializing.
DNS server
The IP address of the domain name service (DNS) for the network. When you
use the web or send an e-mail message, you use a domain name to do it. For
example, the URL http://www.hp.com contains the domain name hp.com. The
DNS on the Internet translates the domain name into an IP address. Devices
use the IP addresses to refer to one another.
u
IP Address: The IP address of the domain name server.
•
•
Not Specified: The IP address is not specified, or the device is initializing.
NOTE: Check to see if a DNS IP address appears on the network
configuration page. If no address is shown, obtain the DNS IP address from
your Internet service provider (ISP).
Link
Configuration
The speed at which data is transmitted over a network. Speeds include 10TX-
Full, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking
is disabled.
Total Packets
transmitted
The number of packets transmitted by the HP All-in-One without error since
it has been turned on. The counter clears after the HP All-in-One is turned
off. When a message is transmitted over a packet-switching network, it is
broken up into packets. Each packet contains the destination address as well
as the data.
Total Packets
received
The number of packets received by the HP All-in-One without error since it
has been turned on. The counter clears after the HP All-in-One is turned off.
48
Finish setting up the HP All-in-One
Wireless (802.11) network settings
The following table describes the 802.11 wireless settings shown on the network
configuration page.
Parameter
Description
Hardware
Address (MAC)
The Media Access Control (MAC) address that identifies the HP All-in-One.
This is a unique 12-digit identification number assigned to networking
hardware for identification, including wireless access points, routers, and
other such devices. No two pieces of hardware have the same MAC address.
Two MAC addresses are assigned: one for wired Ethernet and one for
wireless 802.11.
u
s
NOTE: Some Internet service providers (ISPs) require that you register the
MAC address of the Network Card or LAN Adapter that was connected to
your cable or DSL modem during installation.
F
IP Address
This address uniquely identifies the device on the network. IP addresses are
assigned dynamically through DHCP or AutoIP. You can also set up a static
IP address, though this is not recommended.
NOTE: Manually assigning an invalid IP address during installation will
prevent your network components from seeing the HP All-in-One.
Subnet Mask
A subnet is an IP address assigned by the installation software to make an
additional network available as part of a larger network. Subnets are specified
by a subnet mask. This mask determines which of the HP All-in-One IP
address bits identify the network and subnet, and which bits identify the device
itself.
NOTE: It is recommended that the HP All-in-One and the computers that
use it all reside on the same subnet.
Default Gateway
A node on a network that serves as an entrance to another network. A node
in this instance can be a computer or some other device.
NOTE: The address of the default gateway is assigned by the installation
software.
Configuration
Source
The protocol used to assign the IP address to the HP All-in-One:
AutoIP: The installation software automatically determines the
•
•
configuration parameters.
DHCP: The configuration parameters are supplied by a dynamic host
configuration protocol (DHCP) server on the network. On small networks,
this could be a router.
Manual: The configuration parameters are set manually, such as a static
IP address.
•
•
Not Specified: The mode used when the HP All-in-One is initializing.
DNS server
The IP address of the domain name service (DNS) for the network. When you
use the Web or send an e-mail message, you use a domain name to do it.
For example, the URL http://www.hp.com contains the domain name hp.com.
The DNS on the Internet translates the domain name into an IP address.
Devices use the IP addresses to refer to one another.
IP Address: The IP address of the domain name server.
•
•
Not Specified: The IP address is not specified, or the device is initializing.
Connect to a network
49
Chapter 4
(continued)
Parameter
Description
NOTE: Check to see if a DNS IP address appears on the network
configuration page. If no address is shown, obtain the DNS IP address from
your Internet service provider (ISP).
Wireless Status
Status of the wireless network:
Connected: The HP All-in-One is connected to a wireless LAN and
everything is working.
•
•
F
Disconnected: The HP All-in-One is not connected to the wireless LAN
due to incorrect settings (such as the wrong WEP key), the HP All-in-One
is out of range, or an Ethernet cable is plugged in and connected to an
active network.
u
Disabled: The radio is turned off.
•
•
Not applicable: This parameter does not apply to this network type.
Communication
Mode
An IEEE 802.11 networking framework in which devices or stations
communicate with each other:
Infrastructure: The HP All-in-One communicates with other network
devices through a wireless access point, such as a wireless router or
base station.
•
•
•
Ad hoc: The HP All-in-One communicates directly with each device on
the network. No wireless router or access point is used. This is also called
a peer-to-peer network.
Not applicable: This parameter does not apply to this network type.
Network Name
(SSID)
Service Set Identifier. A unique identifier (up to 32 characters) that
differentiates one wireless local area network (WLAN) from another. The
SSID is also referred to as the network name. This is the name of the network
to which the HP All-in-One is connected.
Signal Strength
(1-5)
The transmitting or return signal graded on a scale of 1 to 5:
5: Excellent
•
•
•
•
•
•
•
4: Good
3: Fair
2: Poor
1: Marginal
No signal: No signal detected on the network.
Not applicable: This parameter does not apply to this network type.
Channel
The channel number currently being used for wireless communication. This
depends on the network in use, and might differ from the requested channel
number. Value is from 1 to 14; countries/regions might limit the range of
approved channels.
(number): Value ranging from 1 to 14, depending on country/region.
None: No channel is in use.
•
•
•
Not Applicable: The WLAN is disabled or this parameter does not apply
to this network type.
NOTE: In ad hoc mode, if you are not able to receive or transmit data
between your computer and the HP All-in-One, make sure that you are using
the same communication channel on your computer and the HP All-in-One.
In infrastructure mode, the channel is dictated by the access point.
50
Finish setting up the HP All-in-One
(continued)
Parameter
Description
Authentication
type
Type of authentication in use:
None: No authentication in use.
•
•
•
•
•
Open System (ad hoc and infrastructure): No authentication
Shared Key: WEP key is required.
WPA-PSK (infrastructure only): WPA with Pre-Shared Key.
Not applicable: This parameter does not apply to this network type.
u
Authentication verifies the identity of a user or device before granting access
to the network, making it more difficult for unauthorized users to access
network resources. This security method is common on wireless networks.
s
A network using Open System authentication does not screen network users
based on their identities. Any wireless user can have access from the network.
However, such a network might use WEP (Wired Equivalent Privacy)
encryption to provide a first level of security against casual eavesdroppers.
F
A network using Shared Key authentication provides increased security by
requiring users or devices to identify themselves with a static key (a
hexadecimal or alphanumeric string). Every user or device on the network
shares the same key. WEP encryption is used along with shared key
authentication, using the same key for both authentication and encryption.
A network using server-based (WPA-PSK) authentication provides
significantly stronger security, and is supported in most wireless access
points and wireless routers. The access point or router verifies the identity of
a user or device requesting access to the network before granting that access.
Several different authentication protocols might be used on an authentication
server.
Encryption
The type of encryption in use on the network:
None: No encryption is in use.
•
•
•
•
64-bit WEP: A 5-character or 10-hex-digit WEP key is in use.
128-bit WEP: A 13-character or 26-hex-digit WEP key is in use.
WPA-AES: Advanced Encryption Standard encryption is in use. This is
an encryption algorithm for securing sensitive but unclassified material
by US Government agencies.
WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryption
protocol, is in use.
•
Automatic: AES or TKIP is in use.
•
•
Not applicable: This parameter does not apply to this network type.
WEP aims to provide security by encrypting data over radio waves so that it
is protected as it is transmitted from one end point to another. This security
method is common on wireless networks.
Access Point HW The hardware address of the wireless router or access point on the network
Address
to which the HP All-in-One is connected:
(MAC address): The unique MAC (Media Access Control) hardware
address of the access point.
•
•
Not applicable: This parameter does not apply to this network type.
Total Packets
transmitted
The number of packets transmitted by the HP All-in-One without error since
it has been turned on. The counter clears after the HP All-in-One is turned
off. When a message is transmitted over a packet-switching network, it is
broken up into packets. Each packet contains the destination address as well
as the data.
Connect to a network
51
Chapter 4
(continued)
Parameter
Description
Total Packets
received
The number of packets received by the HP All-in-One without error since it
has been turned on. The counter clears after the HP All-in-One is turned off.
Bluetooth settings
The following table describes the Bluetooth settings shown on the network configuration
page.
F
Parameter
Description
u
Device Address
Device Name
The hardware address of the Bluetooth device.
The device name assigned to the printer, which can identify it on a Bluetooth
device.
Passkey
Visibility
A value that the user must enter in order to print via Bluetooth.
Shows whether or not the HP All-in-One is visible to Bluetooth devices that
are within range.
Visible to all: Any Bluetooth device within range can print to the HP All-
in-One.
•
•
Not visible: Only Bluetooth devices that have stored the device address
of the HP All-in-One can print to it.
Security
The level of security set for an HP All-in-One connected by Bluetooth.
Low: The HP All-in-One does not require a passkey. Any Bluetooth
device within range can print to it.
•
•
High: The HP All-in-One requires a passkey from the Bluetooth device
before allowing the device to send a print job.
Network glossary
access point
ASCII
A network router that has wireless capability.
American Standard Code for Information Interchange. The standard for
numbers used by computers to represent all the uppercase and lowercase
Latin letters, numbers, punctuation, etc.
AutoIP
DHCP
A feature of the installation software, which determines the configuration
parameters of devices on the network.
Dynamic Host Configuration Protocol. A server on the network that supplies
configuration parameters to devices on the network. On small networks, this
could be a router.
DNS
Domain Name Service. When you use the Web or send an e-mail message,
you use a domain name to do it. For example, the URL http://www.hp.com
contains the domain name hp.com. The DNS on the Internet translates the
domain name into an IP address. Devices use the IP addresses to refer to
one another.
DNS-SD
DSL
See DNS. The SD portion stands for Service Discovery. This is part of a
protocol developed by Apple that enables automatic discovery of computers,
devices, and services on IP networks.
Digital Subscriber Line. A high-speed connection to the Internet.
52
Finish setting up the HP All-in-One
(continued)
Ethernet
The most common local network technology that connects computers using
copper cabling.
Ethernet cable
The cable used to connect network elements in a wired network. The CAT-5
Ethernet cable is also known as a straight-through cable. When using an
Ethernet cable, the network elements must be attached to a router. An
Ethernet cable uses an RJ-45 connector.
EWS
Embedded Web Server. A browser-based utility that provides a simple way
to manage the HP All-in-One. You can monitor status, configure HP All-in-
One networking parameters, or access HP All-in-One features.
u
Gateway
HEX
A computer or other device, such as a router, that serves as an entrance to
the Internet or another network.
s
F
Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus
the letters A-F.
host computer
Hostname
The computer at the center of a network.
The TCP/IP name assigned by the installation software to the device. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.
hub
No longer commonly used in modern home networks, a hub takes its signal
from each computer and sends it to all of the other computers connected to
the hub. Hubs are passive; other devices on the network plug into the hub in
order to communicate with one another. A hub does not manage the network.
IP address
A number that uniquely identifies the device on the network. IP addresses
are assigned dynamically through DHCP or AutoIP. You can also set up a
static IP address, though this is not recommended.
MAC address
Media Access Control (MAC) address that uniquely identifies the HP All-in-
One. This is a unique 12-digit identification number assigned to networking
hardware for identification. No two pieces of hardware have the same MAC
address.
network name
NIC
The SSID or network name identifies a wireless network.
Network Interface Card. A card on your computer that provides an Ethernet
connection so that you can connect your computer to a network.
RJ-45 connector
The connector on the ends of an Ethernet cable. Although standard Ethernet
cable connectors (RJ-45 connectors) look similar to standard telephone
cable connectors, they are not interchangeable. An RJ-45 connector is wider
and thicker and always has 8 contacts on the end. A phone connector has
between 2 and 6 contacts.
router
A router provides a bridge between two or more networks. A router can link
a network to the Internet, link two networks and connect both to the Internet,
and help secure networks through the use of firewalls and assigning dynamic
addresses. A router can also act as a gateway, while a switch cannot.
SSID
The SSID or network name identifies a wireless network.
switch
A switch makes it possible for several users to send information over a
network at the same time without slowing each other down. Switches allow
different nodes (a network connection point, typically a computer) of a
network to communicate directly with one another.
WEP
Wired Equivalent Privacy (WEP) is a type of encryption used for wireless
network security.
Connect to a network
53
Chapter 4
(continued)
WPA
Wi-Fi Protected Access (WPA) is a type of encryption used for wireless
network security. WPA offers greater security than WEP.
F
u
54
Finish setting up the HP All-in-One
Chapter 5
56
How do I?
6 Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, legal paper, photo paper, transparencies, envelopes, and LightScribe-
compatible CD/DVD. By default, the HP All-in-One is set to detect the size and type of
paper you load in the input tray automatically and then adjust its settings to generate the
highest quality output for that paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the automatically-adjusted settings,
you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
•
•
Load documents, photos, slides, and negatives
You can load documents and photos on the glass to scan or copy them. Additionally, you
can load slides or negatives in the Slide and Negative Film Holder to scan and then print
them.
This section contains the following topics:
•
•
•
Load originals
You can copy or scan original documents up to letter- or A4-size by loading them on the
glass.
To load an original on the glass
1. Lift the lid on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Load originals and load paper
57
Chapter 6
3. Close the lid.
Load an original in the Slide and Negative Film holder
You can scan 35 mm slides and negatives with the HP All-in-One using the Slide and
Negative Film holder.
After you scan slides or negatives, remove the slide or negative film from the holder, and
then replace the holder and lid backing on the HP All-in-One.
To load 35 mm negatives
1. Raise the lid, remove the lid backing, and then remove the Slide and Negative Film
holder. Set the lid backing aside where it will not get damaged or dirty.
2. Arrange the holder so that the negative film portion is at the bottom and the film
opening is on the right side.
58
Load originals and load paper
3. Slide the negative film into the center of the holder so that the front of the image faces
away from you and appears backward.
4. Place the holder on the glass so the side holding your negative is lined up against the
right front corner of the glass.
5. Lower the lid of the HP All-in-One before starting the scan.
To load 35 mm slides
NOTE: The HP All-in-One does not support scanning negative film that is mounted
as a slide in plastic or cardboard.
1. Raise the lid, remove the lid backing and, then remove the Slide and Negative Film
holder. Set the lid backing aside where it will not get damaged or dirty.
2. Place the holder on the glass so the side with four slide openings is lined up against
the right front corner of the glass.
Load documents, photos, slides, and negatives
59
Chapter 6
3. Place the slide on the holder so that the front of the image faces down and appears
backward. Gently press down until it snaps into place.
NOTE: The slide must snap into place for the image to scan properly. If the slide
does not touch the glass the final scanned image might be blurry.
TIP: If the slide does not snap into place easily, try rotating it 180 degrees. Some
slides have a gap on one side that prevents them from fitting properly.
4. Lower the lid of the HP All-in-One before starting the scan.
To replace the Slide and Negative Film holder and the lid backing
1. Place the bottom notch of the Slide and Negative Film holder under the tabs at the
bottom of the lid so that the half with four slide openings is at the bottom.
2. Place the bottom tabs of the lid backing in the slots at the bottom of the lid.
3. Rotate the lid backing up until the catch snaps firmly into place.
Related topics
Load an oversized original
You can copy or scan oversized originals by completely removing the lid from the HP All-
in-One. The HP All-in-One functions normally with the lid removed.
TIP: When you copy oversized originals, place the lid over the original. This
improves the quality of the copy and reduces ink use.
60
Load originals and load paper
To remove the lid
1. Lift the lid to the open position, grasp the sides of the lid, and then pull the lid upwards
until it comes off.
Do not unplug the Slide and Negative Film light power cord. It should stay connected
to the back of the HP All-in-One.
2. Place the lid over the oversized original while you are copying or scanning.
3. When you finish copying or scanning, replace the lid by inserting the tabs on the lid
back into the appropriate slots of the HP All-in-One.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. Whenever you change
paper types or sizes, remember to change those settings.
This section contains the following topics:
•
•
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
Choose papers for printing and copying
61
Chapter 6
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your high-
resolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11
inch sizes for printing or copying photos from the HP All-in-One.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the HP All-in-One.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15
cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the HP All-in-
One. HP Advanced Photo Paper is marked on the nonprinting corners with the following
symbol.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency
Film
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film
make your color presentations vivid and even more impressive. This film is easy to use
and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
62
Load originals and load paper
HP All-in-One Paper or HP Printing Paper
•
HP All-in-One Paper is specifically designed for HP All-in-One devices. It has an extra
bright blue-white shade that produces sharper text and richer colors than ordinary
multifunction papers.
•
HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Recommended papers/media for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
LightScribe-compatible CD/DVD Media
You can print directly on the surface of LightScribe-compatible CDs and DVDs.
HP Iron-On Transfers
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Photo Cards
HP Premium Photo Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
HP CD/DVD Tattoos
HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing high-
quality, low-cost CD or DVD labels.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Choose papers for printing and copying
63
Chapter 6
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
•
•
Any size paper other than those listed in the HP All-in-One printer software.
Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
devices).
•
•
•
•
•
Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for the HP All-
in-One. They can jam the HP All-in-One or repel the ink.
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
Banner paper.
Additional papers to avoid when copying
•
•
Envelopes.
Transparency film other than HP Premium Inkjet Transparency Film or HP Premium
Plus Inkjet Transparency Film.
•
•
•
•
Iron-On Transfers.
Greeting card paper.
Inkjet labels.
HP CD/DVD tattoo labels.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
•
•
•
•
64
Load originals and load paper
Load full-size paper
You can load many types of letter, A4, or legal paper into the main input tray of the HP All-
in-One.
To load full-size paper
1. Pull out the main input tray, and then slide the paper-width and paper-length guides
to their outermost positions.
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
•
•
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP All-in-One is idle and silent when you load
paper into the main input tray. If the HP All-in-One is servicing the ink cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP All-in-One to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down. For more help on loading full-size paper and letterhead, refer to the diagram
engraved in the base of the main input tray.
Load paper
65
Chapter 6
4. Slide the paper-width and paper-length guides inward until they stop at the edges of
the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Push the main input tray back into the HP All-in-One.
6. Pull the output tray extender toward you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Related topics
•
•
Load up to 10 x 15 cm (4 x 6 inch) photo paper
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP All-
in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo
Paper or HP Premium Photo Paper.
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Load originals and load paper
To load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray
1. Raise the output tray, and then pull out the photo tray.
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
glossy side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-length and paper-width guides inward against the stack of photo
paper until the guides stop.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.
Related topics
•
•
•
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Load postcards, Hagaki, or index cards
You can load postcards, Hagaki, and index cards in the photo tray.
For best results, set the paper type and paper size before copying or printing.
Load paper
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Chapter 6
To load postcards, Hagaki or index cards in the photo tray
1. Raise the output tray, and then pull out the photo tray.
2. Insert the stack of cards into the photo tray with the short edge forward and the print
side down. Slide the stack forward until it stops.
3. Slide the paper-length and paper-width guides inward against the stack of cards until
the guides stop.
Do not overload the photo tray; make sure the stack of cards fits within the photo tray
and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.
Related topics
Load envelopes
You can load one or more envelopes into the main input tray of the HP All-in-One. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
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Load originals and load paper
To load envelopes
1. Pull out the main input tray, and then slide the paper-width and paper-length guides
to their outermost positions.
2. Remove all paper from the main input tray.
3. Insert one or more envelopes into the far-right side of the main input tray with the
envelope flaps up and on the left. Slide the stack of envelopes forward until it stops.
4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the main input tray; make sure the stack of envelopes fits within the
main input tray and is not higher than the top of the paper-width guide.
5. Push the main input tray back into the HP All-in-One.
6. Pull the output tray extender toward you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Related topics
Load paper
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Chapter 6
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency
Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: For best results, set the paper type to transparency film before printing
on transparency film.
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.
Inkjet labels
1. Always use letter or A4 label sheets designed for use with inkjet devices, and make
sure that the labels are no more than two years old. Labels on older sheets might
peel off when the paper is pulled through the HP All-in-One, causing subsequent
paper jams.
2. Fan the stack of labels to make sure none of the pages are sticking together.
3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side
down. Do not insert labels one sheet at a time.
For best results, set the paper type and paper size before printing.
HP CD/DVD Tattoo labels
▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;
slide the CD/DVD tattoo paper forward until it stops.
NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.
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Load originals and load paper
Related topics
•
•
Load a CD/DVD in the LightScribe-enabled CD/DVD drive
The HP All-in-One enables you to:
•
•
Save photos onto a CD/DVD. This is known as burning a CD/DVD.
Read the contents of a CD/DVD so you can view and print photos from the control
panel on the HP All-in-One or transfer the photos to a connected computer.
•
Add a text label to a LightScribe-compatible CD/DVD.
The instructions for loading a CD/DVD vary, depending on what you want to do with the
disc. Both sets of instructions are included here.
To load a CD/DVD in the CD/DVD drive for burning or reading
1. Open the CD/DVD drive.
2. Load a single CD or DVD with the label side up.
3. Close the CD/DVD drive.
Load a CD/DVD in the LightScribe-enabled CD/DVD drive
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Chapter 6
To load a CD/DVD in the CD/DVD drive for LightScribe disc labeling
1. Open the CD/DVD drive.
2. Load a single LightScribe-compatible CD or DVD with the label side down.
NOTE: LightScribe disc labeling only works with LightScribe-compatible media.
3. Close the CD/DVD drive.
Related topics
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the HP All-in-
One, and cause paper jams.
•
•
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
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Load originals and load paper
•
•
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the HP All-in-One.
Related topics
•
•
•
Avoid paper jams
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Chapter 6
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Load originals and load paper
7 Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Select the HP All-in-One as the printer.
If you set the HP All-in-One as the default printer, you can skip this step. The HP All-
in-One will already be selected.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from your computer
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Chapter 7
Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
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Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type
Suggested paper size settings
5 x 7 in.
CD/DVD tattoo paper
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Letter or A4
Greeting-card papers
Index cards
Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers
Iron-on T-shirt transfers
Labels
Letter or A4
Letter or A4
Letter or A4
Legal
Legal
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm. (with or without tab), 4 x 6 in. (with or without tab),
letter, A4, or appropriate listed size
Transparency films
Custom-size papers
Letter or A4
Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, click the appropriate paper type from the Paper Type list.
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Change the print settings for the current job
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Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
8. Click the Resolution button to view the print resolution dpi.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To view the maximum dpi that the HP All-in-One will print, click
Resolution.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
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Print from your computer
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, click one of the following:
•
•
Click Portrait to print the document vertically on the page.
Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
Adjust the ink volume and dry time
You can reduce the amount of ink printed on a page, or you can increase the dry time to
allow slower-drying printouts to dry before you touch them.
To adjust the ink volume and dry time
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
Change the print settings for the current job
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Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, or Printer.
5. Click the Advanced tab.
6. Click Advanced features.
The Advanced features dialog box appears.
7. Move the sliders to adjust the Ink volume and Dry time.
•
Ink volume: adjusts the amount of ink used. The lower the ink volume, the faster
the printout will dry.
•
Dry time: adjusts the amount of time for a printout to dry.
Reduce the amount of overspray
You can reduce the amount of overspray applied to a borderless photo. A small amount
of overspray is necessary on borderless prints to ensure that ink covers the edge of the
photo paper. Reducing the amount of overspray can help prevent wasting ink.
To reduce overspray
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the Advanced tab.
5. From the Overspray menu, choose the amount of overspray for borderless photos.
Preview your print job
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
•
•
To print, click Start Printing.
To cancel, click Cancel Printing.
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Print from your computer
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) HP Photo Papers with or without a tear-off tab.
•
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
•
•
Fast/Economical printing: Produce draft-quality printouts quickly.
Presentation printing: Print high-quality documents, including letters and
transparencies.
•
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One.
This section contains the following topics:
•
•
Related topics
•
•
•
•
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
Change the default print settings
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Chapter 7
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
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Print from your computer
•
•
•
•
•
•
•
•
•
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) photo paper.
TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo
Papers to print your photos.
To print a borderless image
1. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click the size of photo paper loaded in the photo tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
7. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
8. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the HP All-in-One
software displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK in the Print dialog box.
Print a photo on photo paper
For high-quality photo printing, HP recommends you use HP Premium Plus Photo
Papers with the HP All-in-One.
Perform special print jobs
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Chapter 7
To print a photo on photo paper
1. Remove all paper from the input tray, and then load the photo paper print side down.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, select the appropriate photo paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the HP All-in-One software
displays an alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best or Maximum
dpi from the Print Quality drop-down list.
9. In the HP Real Life technologies area, click the Photo fix drop-down list and select
from the following options:
•
•
•
Off: applies no HP Real Life technologies to the image.
Basic: automatically focuses the image; moderately adjusts image sharpness.
Full: automatically lightens dark images; automatically adjusts sharpness,
contrast, and focus of images; automatically removes red-eye.
10. Click OK to return to the Properties dialog box.
11. If you want to print the photo in black and white, click the Color tab and select the
Print in grayscale check box.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print custom CD/DVD labels
You can use the Roxio Creator Basic software that came with the HP All-in-One to create
and print a label directly onto a LightScribe-compatible CD/DVD.
Another option for creating CD/DVD labels with the HP All-in-One is to use the
HP Photosmart Software or online templates from the HP Web site to create and print a
label onto CD/DVD tattoo paper, then affix the label to a CD/DVD.
To print a label directly onto a LightScribe-compatible CD/DVD
1. Load a LightScribe-compatible CD/DVD with the label side down into the LightScribe-
enabled drive on the HP All-in-One.
2. Use the Roxio Creator Basic Software that came with the HP All-in-One to create and
print a LightScribe label.
For information on creating and printing LightScribe-compatible CD/DVD labels from
the software, see the help that came with the Roxio Creator Basic software.
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Print from your computer
To print a CD/DVD tattoo
creating CD/DVD labels.
2. Load 13 x 18 cm (5 x 7 inch) CD/DVD tattoo paper in the main input tray.
3. On the File menu in your software application, click Print.
4. Make sure the HP All-in-One is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo
paper from the list.
8. Click OK, and then click Print or OK in the Print dialog box.
Related topics
Print using Maximum dpi
Use Maximum dpi mode to print high-quality, sharp images.
To get the most benefit from Maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the Maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One will print.
Printing in Maximum dpi takes longer than printing with other settings and requires a
large amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
7. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP All-in-One will print, click
Resolution.
8. Select any other print settings that you want, and then click OK.
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
Perform special print jobs
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Chapter 7
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. For binding, do one of the following:
•
For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
•
For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
8. Click OK, and then click Print or OK in the Print dialog box.
The HP All-in-One begins printing. Wait until all the odd-numbered pages are printed
before removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
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Print from your computer
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
•
•
If your language reads left-to-right, click Left edge binding.
If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The HP All-in-One begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the HP All-in-One has stopped printing for several seconds before removing
any of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Perform special print jobs
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11 9
7
1
3
5
Figure 7-1 Left-edge binding for left-to-right languages
7
9 11
5
3
1
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
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Print from your computer
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
5
4
3
2
1
A better way is to print the document in reverse order so that the pages are stacked
correctly.
1
2
3
4
5
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
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Chapter 7
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Printer Features area, select On from the Mirror Image drop-down list.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP All-
in-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
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Print from your computer
6. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, click an appropriate size in the Size list.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The HP All-in-One automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-length and paper-width guides inward against the stack of labels or
envelopes until the guides stop.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Perform special print jobs
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Chapter 7
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9,
16, or 25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
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Print from your computer
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the HP All-in-One is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
NOTE: Although most software applications designed for Windows use the
Windows print spooler, your software application might not use the spooler. An
example of a software application that does not use the Windows print spooler is
PowerPoint in Microsoft Office 97.
If you cannot cancel your print job by using one of the following procedures, consult
the instructions for canceling background printing in the online help for your software
application.
To stop a print job from the HP All-in-One
▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer (Windows 2000 users)
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Double-click the HP All-in-One icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
3. Select the print job you want to cancel.
4. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer (Windows XP users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Open the Printers and Faxes control panel.
Stop a print job
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Chapter 7
3. Double-click the HP All-in-One icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer (Windows Vista users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers.
3. Double-click the HP All-in-One icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
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Print from your computer
8 Use the photo features
The HP All-in-One is equipped with memory card slots, a front USB port, and a CD/DVD
drive that enable you to print or edit photos from a memory card, storage device (such
as a keychain drive, portable hard drive, or a digital camera in storage mode), or a CD
or DVD without uploading your photos to a computer first. Additionally, if the HP All-in-
One is network-connected or connected to a computer with a USB cable, you can also
transfer your photos to the computer to print, edit, or share.
The HP All-in-One supports the memory cards described below. Each type of memory
card can only be inserted in the appropriate slot for that card, and only one card may be
inserted at a time.
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CAUTION: Do not insert more than one memory card at a time. If more than one
memory card is inserted, unrecoverable data loss might occur.
1
2
3
CompactFlash (CF) types I and II
xD-Picture Card
Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
4
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
The memory card area also has a Photo light. This light blinks aqua-white when a memory
card is being read or when an image is being printed from a card, and stays solid aqua-
Use the photo features
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Chapter 8
white when images are ready to be viewed. The Photo light is located near the memory
card slots and is indicated by a camera icon.
CAUTION: Do not pull out the memory card or storage device while the Photo light
is flashing. A flashing light means the HP All-in-One is accessing the memory device.
Wait until the light remains solid. Removing a memory card or storage device while it
is being accessed might corrupt information on the memory device or damage the
HP All-in-One, memory card, or storage device.
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This section contains the following topics:
•
•
•
•
•
•
•
View and select photos
You can view and select photos on your memory card, storage device, or CD/DVD before
or while printing them.
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Use the photo features
To view and select photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
o
P
View
Print
Save
Share
Create
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
3. Touch View.
The View Photos screen appears.
4. Touch or to scroll through the thumbnails of your photos.
5. When the thumbnail of the photo you want to view appears, touch it.
6. When the photo appears by itself on the display, touch the image again.
The Photo Options screen appears.
7. Touch Print Preview.
The Print Preview screen appears, showing how your photo will look when printed.
If you want to select additional photos to view and print, touch Add More and repeat
steps 4–6.
TIP: A checkmark appears to indicate each photo that is selected. You can
change the number of copies by touching or . The total number of photos that
will print appears at the top of the display.
View and select photos
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Chapter 8
8. (Optional) If you want to check and/or modify any of your print settings, touch
Settings.
9. To print the photo(s), touch Print or press the Print Photos button on the control
panel.
A print status screen displays the number of pages to print and the estimated time to
complete.
TIP: During printing, you can touch Add more photos to add more photos to
the print queue.
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Print your photos
You can print the photos on your memory card, storage device, or CD/DVD in a variety
of sizes, from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple
small-size photos on a single page.
To print your photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
View
Print
Save
Share
Create
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
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Use the photo features
3. Touch Print.
The Print Layout screen appears.
4. Touch or to scroll through the layout options, then touch the print layout you want:
4x6
5x7
o
The Select Photos screen appears.
P
5. Touch or to scroll through the thumbnails of your photos.
6. When the thumbnail of the photo you want to print appears, touch it.
7. When the selected photo appears by itself on the display, touch the image again.
A checkmark appears to indicate that the photo is selected. You can change the
number of copies by touching or . The total number of photos that will print
appears at the top of the display.
8. Touch or to continue scrolling through and selecting photos, and then touch
Done.
The Print Preview screen appears, showing how your photo(s) will look when printed.
9. (Optional) If you want to check and/or modify any of your print settings, touch
Settings.
10. Touch Print (or press the Print Photos button on the control panel).
A print status screen displays the number of pages to print and the estimated time to
complete.
Create special projects from your photos
The HP All-in-One enables you to create special projects from your photos, including:
•
•
•
•
•
•
Photo albums
Panorama prints
Wallet-size photos
Passport-size photos
Video action prints (from your video frames)
LightScribe disc labels (for your photo CD/DVDs)
Create special projects from your photos
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Chapter 8
To create special projects
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
P
View
Print
Save
Share
Create
2. Make sure the photo tray or main tray is loaded with the correct paper for the type of
project you are creating.
3. Touch Create.
The Create screen appears.
4. Touch or to scroll through the projects, and then touch one of the following
projects.
•
Album Pages: Enables you to select multiple photos and print them onto a series
of themed album pages, which you can then bind to create a photo album. The
photos in your album pages are placed in the same orientation for a visually
pleasing presentation.
•
LightScribe Labeling: Enables you to create and print a text label on a
LightScribe disc to identify the contents of your CD or DVD. (LightScribe media
is not required for saving photos to a CD/DVD, but is required for creating and
printing text labels. Therefore, if you plan to create text labels for your CD/DVD,
you should always use LightScribe media for both saving and labeling.)
•
Panorama Prints: Enables you to select multiple photos to "stitch" together to
create a single wide view (or panorama) photo. The HP All-in-One automatically
aligns the edges of the photos you select to create the smoothest transition from
one photo to the next.
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Use the photo features
•
•
Wallets: Enables you to print your own wallet-size photos to carry with you or give
to friends or relatives.
Passport Photos: Enables you to print your own passport-size photos. (If you
have questions on guidelines or restrictions for passport photos, contact a local
passport service agency.)
•
Video Frame Prints: If you have digital video files saved on your memory card,
storage device, or CD/DVD, you can watch a video on the display, and then select
up to 10 individual frames from the video to print as photos for framing or saving
in a photo album.
5. Respond to the prompts for the project you are creating.
o
6. At the Print Preview screen, touch Print.
A print status screen displays the number of pages to print and the estimated time to
complete.
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Share photos using HP Photosmart Software
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card, storage device, or CD/DVD to your computer’s hard drive for sharing
photos online and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One,
or connect a storage device to the front USB port, or insert a CD/DVD (label side up) into
the LightScribe drive.
Share photos using HP Photosmart Software
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To share photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
P
View
Print
Save
Share
Create
2. Touch Share.
The Select Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to share appears, touch it.
5. When the photo appears by itself on the display, touch the image again.
A checkmark appears to indicate that the photo is selected.
6. Touch or to continue scrolling through and selecting photos, and then touch
Done.
The Share Preview screen appears, showing which photos you have selected.
7. Touch Send.
If the HP All-in-One is network-connected, a list of available computers appears.
Select the computer you want to use to send the photos, and then continue to the
next step.
8. When the Save to Computer screen asks you to see the computer monitor for Share
photo options, follow the onscreen prompts on your computer.
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Use the photo features
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card, storage device, or CD/DVD to your computer’s hard drive for sharing
photos online and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One,
or connect a storage device to the front USB port, or insert a CD/DVD (label side up) into
the LightScribe drive.
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To save photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
View
Print
Save
Share
Create
2. Touch Save.
The Save Photos menu appears.
Save photos to your computer
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Chapter 8
3. Touch Save to Computer.
TIP: You can also transfer images from a memory card to a connected USB
storage device by choosing the Save to USB drive option, or you can burn your
photos onto a CD/DVD loaded label side up in the CD/DVD drive by choosing
Save to CD/DVD.
If the HP All-in-One is network-connected, a list of available computers appears.
Select the computer to which you want to transfer the photos, and then continue to
the next step.
4. When the Save to Computer screen asks you to see the computer monitor for Import
photo options, follow the onscreen prompts on your computer to save the photos to
your computer.
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Only images that were not previously saved are copied to your computer.
Preserve your photos on a CD or DVD
The HP All-in-One lets you save your photos from a memory card or storage device to a
CD or DVD. This feature allows you to archive your photos (freeing up space on your
memory card, storage device, or computer hard drive) and share them on your friends'
and family's computers or DVD players.
You can also create and print a text label on a LightScribe disc to identify the contents of
your CD or DVD. LightScribe media is not required for saving photos to a CD/DVD, but
is required for creating and printing text labels. Therefore, if you plan to create text labels
for your CD/DVD, you should always use LightScribe media for both saving and labeling.
TIP: You can also install the Roxio Creator Basic software that came with your
HP All-in-One. This software lets you create and print text, photos, and pre-set
designs on a LightScribe disc to identify the contents of your CD or DVD.
In addition, you can use your HP Photosmart software to print labels on CD/DVD
tattoo paper for non-LightScribe discs to identify the contents of your CD or DVD.
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Use the photo features
To save your photos to a CD or DVD
1. Make sure a CD or DVD is inserted (label side up) in the LightScribe drive of the
HP All-in-One.
NOTE: If you plan to create a LightScribe text label that you can print on the CD/
DVD, make sure the CD or DVD that you insert into the drive is a LightScribe disc.
2. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a
storage device to the front USB port.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
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P
View
Print
Save
Share
Create
3. Touch Save.
The Save Photos menu appears.
4. Touch Save to CD/DVD.
When the photos have been saved to the CD or DVD, the Photosmart Express menu
appears.
TIP: You can also save photos to a CD or DVD by touching CD/DVD on the main
screen, then choosing Backup Memory Card in the LightScribe CD/DVD menu.
To create a LightScribe disc label
1. On the Photosmart Express menu, touch Create.
2. On the Create screen, touch or to scroll through the projects until you find
LightScribe Labeling, then touch this project.
3. When prompted, insert a LightScribe CD or DVD with the label side down.
The visual keyboard appears.
Preserve your photos on a CD or DVD
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Chapter 8
4. Use the visual keyboard to enter titles and subtitles that identify your CD or DVD, and
touch Done on the visual keyboard when you are finished.
5. In the Label Summary screen, touch Burn.
At the printing status screen, touch Return to Main Menu to continue with any non-
disc tasks while disc labeling continues in the background.
Related topics
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•
•
•
•
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Edit photos using the control panel
The HP All-in-One offers several basic editing features that you can use to edit your
photos manually before you print them, as well as a feature that enables you to
automatically enhance your photos.
This section contains the following topics:
•
•
•
•
•
•
•
•
Zoom and pan to crop a photo
The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you
print the photo, the photo is cropped so only the area shown on the display prints.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card, storage device, or CD/
DVD.
To crop a photo
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
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Use the photo features
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
6. Touch Edit.
The Edit menu appears.
7. Touch Crop.
The Crop screen appears.
8. Touch the Zoom In or Zoom Out magnifying glass icons on the right side of the display
to zoom closer to or farther away from the subject of the photo.
An outline appears on the photo to show you an approximate view of the area that
will print.
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9. Use the arrow buttons to pan around the photo and select a specific area to print.
10. Touch Crop.
To preview your cropped photo
▲ Touch the Back icon until you return to the Options menu, then touch Print
Preview.
To print your cropped photo
▲ Touch the Back icon until you return to the View Photos screen, then touch
Print.
Rotate a photo
Depending how a photo is saved, the photo might appear sideways or upside down on
the display. You might need to rotate the photo to make it show or print properly.
NOTE: When printing more than one photo on a page, the HP All-in-One
automatically adjusts the orientation of your photos to fit a maximum number of photos
on the page. The rotation you apply here is ignored to accommodate the number of
photos selected per page.
To rotate a photo
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
Edit photos using the control panel
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6. Touch Edit.
The Edit menu appears.
7. Touch Rotate.
The Rotate screen appears.
8. Touch the Rotate Right or Rotate Left icons at the lower right of the screen to flip the
image 90 degrees clockwise or counterclockwise.
9. When you are done rotating the image, touch Done.
To preview your rotated photo
P
▲ Touch the Back icon until you return to the Options menu, then touch Print
Preview.
To print your rotated photo
▲ Touch the Back icon until you return to the View Photos screen, then touch
Print.
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than the original
photo you took with your digital camera.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card, storage device, or CD/
DVD.
To adjust the brightness
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
6. Touch Edit.
The Edit menu appears.
7. Touch Brightness.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Brightness screen appears.
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8. Touch or to decrease or increase the brightness of the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
9. When you are done adjusting brightness, touch Done.
To preview your edited photo
▲ Touch the Back icon until you return to the Options menu, then touch Print
Preview.
To print your edited photo
▲ Touch the Back icon until you return to the View Photos screen, then touch
Print.
o
P
Print a frame around your photo
You can print a decorative colored border around the outside edge of your photo to frame
the photo.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card, storage device, or CD/
DVD.
To print a frame around your photo
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
6. Touch Edit.
The Edit menu appears.
7. Touch Add Frame.
The Select Creative Frame screen appears.
8. Touch or to scroll through the frames until you find the one you want, and then
touch the frame.
The selected frame is applied to the photo and shown by itself on the display.
To preview your edited photo
▲ Touch the Back icon until you return to the Options menu, then touch Print
Preview.
Edit photos using the control panel
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Chapter 8
To print your edited photo
▲ Touch the Back icon until you return to the View Photos screen, then touch
Print.
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card, storage device, or CD/
DVD.
P
To change the color effects
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
6. Touch Edit.
The Edit menu appears.
7. Touch Color Effect.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Color Effect menu appears.
8. Touch one of the color effect options:
No Effect
Black & White
Sepia
Does not apply any special color effects to your photo.
Prints the photo in black and white.
Applies brown tones, similar to photos produced in the early 1900s, to
your photo.
Antique
Applies brown tones along with some pale colors to your photo. With
this option, your photo will look like it was hand-tinted.
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Use the photo features
The selected color effect is applied to the photo, and the photo is shown by itself on
the display.
To preview your edited photo
▲ Touch the Back icon until you return to the Options menu, then touch Print
Preview.
To print your edited photo
▲ Touch the Back icon until you return to the View Photos screen, then touch
Print.
o
P
Remove red-eye
The flash on a camera (especially on older model cameras) can sometimes cause a
subject's eyes to appear red in your photos. You can remove redness so that eyes appear
the correct shade in your photos.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card, storage device, or CD/
DVD.
To remove red-eye from photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, press the Red Eye
Removal button on the control panel.
TIP: Another method is to choose Red Eye Removal from the Edit menu.
A red-eye icon blinks in the upper left corner of the photo, red-eye removal is applied,
and the photo is shown by itself on the display.
Automatically enhance your photos
The HP All-in-One is set up, by default, to enhance your photos automatically when you
print them. The changes are only visible on your printed output; you cannot see the
changes on the display.
When this feature is enabled, the HP All-in-One uses HP Real Life Technologies to:
•
•
•
Adjust the brightness or darkness of your photos.
Adjust the lighting to make dark images appear brighter.
Sharpen blurry images.
Edit photos using the control panel
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You can turn off the automatic photo enhancement feature for individual photos, on a per-
image basis.
To turn off automatic photo enhancement
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
P
2. Touch View.
The View Photos screen appears.
3. Touch or to scroll through the thumbnails of your photos.
4. When the thumbnail of the photo you want to edit appears, touch it.
5. When the selected photo appears by itself on the display, touch the image or touch
Options.
The Options menu appears.
6. Touch Edit.
The Edit menu appears.
7. Touch Photo Fix.
The Photo Fix menu appears.
8. To turn off automatic photo enhancement, touch Off.
Flip horizontal
When you are scanning film, an additional option, Flip Horizontal, appears in the Edit
menu. This option enables you to correct instances where the emulsion side of the film
is placed in the incorrect orientation. Touching this option flips the image, which is then
shown by itself on the display.
To flip the scanned film image horizontally
1. While previewing your scanned film image, touch the image or touch Options.
The Options menu appears.
2. Touch Edit.
The Edit menu appears.
3. Touch Flip Horizontal.
The image is flipped horizontally and appears by itself on the display.
Related topics
•
•
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Use the photo features
9 Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles, film negatives,
slides, and text documents) on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
•
•
•
Make reprints of your favorite photos.
Scan text from an article into your word processor and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
•
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
•
•
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
This section contains the following topics:
•
•
•
•
•
Make reprints of your photos
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the
size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.
By default, the HP All-in-One is set to detect the type of paper you are using automatically.
For the best results when reprinting photos, leave the Paper Type set to Automatic, and
load photo paper in the HP All-in-One. You should only change the Paper Type if you
see print quality issues using the Automatic setting.
To reprint an original photo
1. Touch Scan.
The Scan Menu appears.
2. Touch Scan and Reprint.
3. When prompted, load your original photo print side down on the right front corner of
the glass, and then do one of the following:
To reprint your original photo using the default print settings
▲ Touch Print on the display or press the Print Photos button on the control panel.
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Chapter 9
To change print settings before reprinting your original photo
a. Touch Options. The Source of Original screen appears.
b. Touch the appropriate option. The Print Layout screen appears.
c. Touch or to scroll through the layout options, then touch the print layout you
want.
NOTE: Depending on the paper size you choose, you might be prompted to
choose a layout for the photos on your pages.
The Scan Preview menu appears.
d. Touch Edit to edit photos before printing.
The HP All-in-One scans your original and shows a preview of the photo on the
display.
NOTE: Touch Settings to change the paper type.
e. Touch Back icon to return to the Scan Preview menu.
TIP: Touch or to change the number of copies.
f. Touch Print (or press the Print Photos button on the control panel).
A print status screen (with the number of pages printing and the estimated print
time) appears.
Scan an image
You can start a scan from your computer or from the control panel of the HP All-in-One.
This section explains how to scan from the control panel of the HP All-in-One only.
NOTE: You can also use the software you installed with the HP All-in-One to scan
images. Using this software, you can edit a scanned image and create special projects
using a scanned image.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP All-in-One software must also be installed and running on your computer prior
to scanning. To verify that the HP All-in-One software is running on a Windows computer,
look for the HP All-in-One icon in the system tray at the lower right side of the screen,
near the time.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
This section contains the following topics:
•
•
•
•
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Use the scan features
Scan an original to a computer
You can scan originals placed on the glass by using the control panel.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Touch Scan.
The Scan Menu appears.
3. Touch Scan to Computer.
4. If the HP All-in-One is connected directly to a computer with a USB cable, proceed
to step 6.
5. If the HP All-in-One is connected to one or more computers on a network, do the
following:
a. The Select Computer menu appears.
b. A list of the computers connected to the HP All-in-One appears on the display.
c. Touch the required destination computer name.
NOTE: The Select Computer menu might list computers with a USB
connection in addition to those connected through the network.
6. The Scan To menu appears on the display, listing the applications on the computer.
7. Touch the appropriate computer application.
A preview image of the scan appears on your computer, where you can edit it.
8. Make any edits to the preview image, and then click Accept when you are finished.
Related topics
•
•
Scan an original to a memory card or storage device
You can send the scanned image as a JPEG image to the memory card that is currently
inserted or a storage device that is currently attached to the front USB port. This enables
you to use the photo print options to print borderless prints and album pages from the
scanned image.
NOTE: If the HP All-in-One is connected to a network, you can access the scanned
image only if the card or device is being shared across the network.
To save a scan to a memory card or a memory device.
1. Make sure that either a memory card is inserted into the appropriate slot or a storage
device is attached to the front USB port on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
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3. Touch Scan.
The Scan Menu appears.
4. Touch Scan to Memory Device.
The HP All-in-One scans the image and saves the file to the memory card or the
storage device in the JPEG format.
Scan an original to a CD/DVD
You can send the scanned image as a JPEG image to a recordable CD/DVD inserted in
the CD/DVD drive. This enables you to use the photo print options to print the scanned
image.
To save a scan to a CD/DVD
1. Make sure that a single recordable CD or DVD is loaded in the CD/DVD drive of the
HP All-in-One with the label side up.
NOTE: You must use LightScribe-compatible media to label the disc after
scanning the original.
2. Load your original print side down on the right front corner of the glass.
3. Touch Scan.
The Scan Menu appears.
4. Touch Scan to CD/DVD.
The HP All-in-One scans the image and saves the file to the CD/DVD in the JPEG
format.
Scan slides or negative film
You can scan slides and negative film from the control panel using the Slide and Negative
Film holder. Before scanning slides and negatives, you must remove the lid backing and
load the Slide and Negative Film holder.
NOTE: The HP All-in-One automatically detects whether you are scanning color
negatives, slides, or black and white negatives. You can manually change these
settings in the Original Type option on the Film Menu.
To scan a slide or negative
1. Load the Slide and Negative Film holder print side down in the right front corner of
the glass.
2. Touch Scan.
The Scan Menu appears.
3. Touch Scan Film.
The Scan Film Menu appears.
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4. Touch one of the following options:
•
Touch Scan to computer to send the scan to your computer. If the HP All-in One
is connected to one or more computers on a network, a Select Computer
menu appears. Touch the destination computer name.
•
Touch Scan to Memory Device to send the scan to a memory card inserted in a
memory card slot, or to a storage device attached to the front USB port on the HP
All-in-One.
•
•
Touch Scan to CD/DVD to send the scan to a CD/DVD inserted in the LightScribe-
enabled CD/DVD drive.
Touch View and Print to view the scan on the display for printing, editing, or to
set the image as wallpaper.
TIP: You can use the Show How to Use Negatives or Show How to Use
Slides to view a short animated movie on the display, showing you how to
complete these tasks.
5. The scan is sent to the destination you selected.
To change the original type
1. Load the Slide and Negative Film holder print side down in the right front corner of
the glass.
2. Touch Scan.
The Scan Menu appears.
NOTE: The HP All-in-One automatically detects whether you are scanning color
negatives, slides, or black and white negatives.
3. Touch Scan Film.
The Scan Film Menu appears.
4. Touch Original Type.
5. Touch one of the following options:
•
If you want the HP All-in-One to automatically determine whether slides or film
are loaded in the Slide and Negative Film holder, touch Automatic.
•
If you have color negative film loaded in the Slide and Negative Film holder, touch
Color Negatives.
•
•
If you have slides loaded in the Slide and Negative Film holder, touch Slides.
If you have black and white negative film loaded in the Slide and Negative Film
holder, touch B/W Negatives.
Related topics
Edit a scanned image
You can edit a scanned image using the software you installed with the HP All-in-One.
You can also edit a scanned document by using your Optical Character Recognition
(OCR) software.
Edit a scanned image
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NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition
(OCR) software might not be installed on your computer. To install the OCR software,
you must re-insert the software disk and select OCR under the Custom installation
options.
This section contains the following topics:
•
•
•
Edit a scanned preview image
You can use the tools in the HP Scanning software to modify a preview image. Any
changes that you make, such as brightness, image type, resolution, and more apply only
to this scan session.
You can make additional changes in the HP Photosmart software after the image is
scanned.
Edit a scanned photo or graphic
You can edit a scanned photo or graphic using the software you installed with the HP All-
in-One. Using this software, you can rotate or crop the image, as well as adjust the
brightness, contrast, and color saturation.
Edit a scanned document
Scanning text (also known as optical character recognition or OCR) enables you to bring
the content of magazine articles, books, and other printed matter into your favorite word
processor and many other programs as fully editable text. Learning to work with OCR
correctly is important if you want to obtain the best results. Do not expect scanned text
documents to be letter-perfect the first time you use your OCR software. Using OCR
software is an art that takes time and practice to master.
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition
(OCR) software might not be installed on your computer. To install the OCR software,
you must re-insert the software disk and select OCR under the Custom installation
options.
Share a scanned image with friends and relatives
You can easily share scanned images with friends and family using the HP Photosmart
Share online service. HP Photosmart Share enables you to send images to others as e-
mail or upload photos to an online photo album or photo finishing service.
In order to take full advantage of the HP Photosmart Share features available from the
control panel of a network-connected HP All-in-One, you must set up HP Photosmart
Share on the HP All-in-One.
NOTE: Availability of the services described here varies by country/region. Some of
the services described here might not be available in your country/region.
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Use the scan features
To send a scan of a photo or document
1. Load your original print side down on the right front corner of the glass.
2. Touch Scan.
3. Touch HP Photosmart Share to send the scan to your computer. If the HP All-in-
One is connected to one or more computers on a network, a Select Computer menu
appears. Touch the destination computer name.
4. Use the HP Photosmart Share software on your computer to send the scan as
thumbnail preview to an e-mail recipient (the full-size file can be downloaded later, at
the recipient's convenience), to an online photo album or photo finishing service, or
to a network-connected HP device.
Related topics
•
•
Stop scanning
To stop scanning
▲ Press Cancel on the control panel.
Stop scanning
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Use the scan features
10 Use the copy features
The HP All-in-One enables you to produce high-quality color and black-and-white copies
on a variety of paper types, including transparencies. You can enlarge or reduce the size
of an original to fit a specific paper size, adjust the darkness of the copy, and use special
features to make high-quality copies of photos, including borderless copies.
TIP: For the best copy performance on standard copy projects, set the paper size
to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
This section contains the following topics:
•
•
•
•
•
•
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Preview your copy job
After changing settings on the HP All-in-One for making a copy, you can preview an image
of the expected output on the display before starting the copy.
NOTE: You must explicitly pick your copy settings to ensure an accurate preview.
Automatic settings will not reflect the loaded paper size and type, but use defaults
instead.
Previews appear when you touch Preview on the Copy Menu, or when you use the crop
feature to specify a specific area of the original to copy.
To preview your copy from the control panel
1. Touch Copy.
The Copy Menu appears.
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to
make.
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Chapter 10
3. Touch Preview.
An image on the display shows how your copy will print.
4. Touch Black or Color to accept the preview and begin copying.
Change the copy settings for the current job
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.
This section contains the following topics:
•
•
•
•
•
Set the number of copies
You can set the number of copies that you want to print by either using the Copies option
on the Copy Menu or by selecting the appropriate options in your software application.
To set the number of copies from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Copies.
The Copies menu appears.
5. Touch to select the number of copies, up to the maximum.
The maximum number of copies varies by model.
6. Touch Done.
7. Touch Black or Color.
Set the copy paper size
You can set the paper size on the HP All-in-One. The paper size you select should match
what is loaded in the input tray.
To set the paper size from the control panel
1. Touch Copy.
The Copy Menu appears.
2. Touch Paper Size.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Paper Size menu appears.
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Use the copy features
3. Touch the appropriate paper size.
Refer to the following table to determine which paper size setting to choose, based
on the paper loaded in the input tray.
Paper type
Suggested paper size settings
8.5x11 inch or A4
Copier, multi-purpose, or plain papers
Inkjet papers
8.5x11 inch or A4
Letterhead
8.5x11 inch or A4
Photo papers
10x15 cm
4x6 inch
13x18 cm
5x7 inch
8.5x11 inch
A4
L (Japan only)
2L (Japan only)
20x25 cm (Germany only)
Mutsugiri (Japan only)
Hagaki
Hagaki (Japan only)
8.5x11 inch or A4
Transparency films
4. Touch Done.
Set the copy paper type
You can set the paper type on the HP All-in-One. The default paper type setting for
copying is Automatic, which causes the HP All-in-One to detect the type of paper in the
input tray.
To set the paper type for copies
1. Touch Copy.
The Copy Menu appears.
2. Touch Paper Type.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Paper Type menu appears.
Change the copy settings for the current job
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Chapter 10
3. Touch the appropriate paper type.
Refer to the following table to determine which paper type setting to choose based
on the paper loaded in the input tray.
Paper type
Control panel setting
Plain Paper
Copier paper or letterhead
HP Bright White Paper
Plain Paper
HP Premium Plus Photo Paper, Glossy
HP Premium Plus Photo Paper, Matte
Premium Photo
Premium Photo
Premium Photo
HP Premium Plus 10 x 15 cm (4 x 6 inch)
Photo Paper
HP Photo Paper
Photo Paper
HP Everyday Photo Paper
HP Everyday Photo Paper, Semi Gloss
HP Premium Paper
Everyday Photo
Everyday Matte
Premium Inkjet
Premium Inkjet
Brochure Glossy
Other inkjet paper
HP Professional Brochure & Flyer Paper
(Glossy)
HP Professional Brochure & Flyer Paper
(Matte)
Brochure Matte
Transparency
HP Premium or Premium Plus Inkjet
Transparency Film
Other transparency film
Plain Hagaki
Transparency
Plain Paper
Glossy Hagaki
Premium Photo
Premium Photo
Advanced Photo
L (Japan only)
Advanced Photo Paper
4. Touch Done.
Change copy speed or quality
The HP All-in-One provides four options that affect copy speed and quality:
•
Maximum Resolution scans your original in 6-color. This generates the highest
quality on all paper and produces the most accurate color copy of your original.
Maximum Resolution copies slower than the other quality settings.
•
Best produces high quality for all paper and eliminates the banding (striping) effect
that sometimes occurs in solid areas. Best copies slower than the Normal or Fast
quality settings.
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Use the copy features
•
•
Normal delivers high quality and is the recommended setting for most of your
copying. Normal copies faster than Best and is the default setting.
Fast copies faster than the Normal setting. The text is comparable to the quality of
the Normal setting, but the graphics might be lower quality. The Fast setting uses
less ink and extends the life of your ink cartridges.
To change the copy quality from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Quality.
The Quality menu appears.
5. Touch the appropriate copy quality.
6. Touch Done.
Adjust the lightness and darkness of your copy
You can use the Lighter / Darker option to adjust the contrast of the copies you make.
To adjust the copy contrast from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Lighter / Darker.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Lighter / Darker menu appears.
5. Do one of the following:
•
•
Touch to darken the copy.
Touch to lighten the copy.
6. Touch Done.
Change default copy settings
When you change copy settings from the control panel, the settings apply only to the
current copy job. To apply copy settings to all future copy jobs, you can save the settings
as defaults.
To set default copy settings from the control panel
1. Touch Copy.
The Copy Menu appears.
2. Make any needed changes to the copy settings.
Change default copy settings
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3. Touch Set As New Defaults.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
4. Touch Yes, change defaults.
NOTE: The settings you specify here are only saved on the HP All-in-One. They do
not adjust the settings in the software. You can save your most frequently used
settings by using the software that you installed with the HP All-in-One.
Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as copying borderless photos and resizing originals.
This section contains the following topics:
•
•
•
•
•
•
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo
For the best quality when copying a photo, load 10 x 15 cm (4 x 6 inch) photo paper in
the photo tray and change your copy settings for the correct paper type and photo
enhancement.
To make a borderless copy of a photo from the control panel
1. Load 10 x 15 cm (4 x 6 inch) photo paper into the photo tray.
2. Load your original photo print side down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front edge
of the glass, as indicated by the engraved guides along the edge of the glass.
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Use the copy features
3. Touch Copy.
The Copy Menu appears.
4. Touch Black or Color.
The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original
photo.
NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab
from the copy of your photo once the ink has completely dried.
TIP: If the output is not borderless set the paper type to Premium Photo, and
then try making the copy again.
Related topics
•
•
•
Resize an original to fit onto letter or A4 paper
You can use the Fit to Page feature to copy an original to fit within the printable margins
of a page without the risk of cropping some part of your original. This is useful for reducing
or enlarging an original. For example:
•
If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on
letter or A4 paper, some part of your photo will be cropped. The Fit to Page feature
will enlarge the photo as much as possible to fit the page without cropping any part
of your photo.
•
If the image or text on your original fills the entire sheet of paper with no margins, you
can use the Fit to Page feature to reduce your original and prevent unwanted
cropping of the text or images at the edges of the sheet.
NOTE: In order to resize your original without changing the proportions or cropping
the edges, the HP All-in-One might leave an uneven amount of white space around
the edges of the paper.
To resize a document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
Perform special copy jobs
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Chapter 10
4. Touch Size.
The Size menu appears.
5. Touch Fit to Page.
6. Touch Done.
Resize an original using custom settings
You can use your own custom settings to reduce or enlarge a copy of a document.
To set a custom size from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Size.
The Size menu appears.
5. Touch Custom 100%.
The Custom 100% menu appears.
6. Touch or to select a percentage to reduce or enlarge the copy.
The minimum and maximum percentage to resize a copy varies by model.
7. Touch Done.
Crop an original
After changing settings on the HP All-in-One for making a copy, you can use the crop
feature to specify a particular area of the original to copy.
To crop your copy from the control panel
1. Touch Copy.
The Copy Menu appears.
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to
make.
3. Touch Crop.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Crop screen appears.
4. Touch the Zoom In or Zoom Out magnifying glass icons on the right side of the
display to zoom closer to or farther away from the original.
An outline appears on the original to show you an approximate view of the area that
will be copied.
5. Use the arrow buttons to pan around the original and select a specific area to copy.
6. Touch Crop.
The HP All-in-One shows a preview image of the expected output on the display.
7. Touch Black or Color to accept the preview and begin copying.
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Use the copy features
Shift the left margin
You can shift the left margin of the copies by using the Margin Shift option. This helps
in binding or 3-hole punching for the copies produced. The HP All-in-One shifts the image
on the copies produced 0.95 cm (3/8 inch) to the right.
NOTE: When the Margin Shift feature is enabled, the right side of the copy images
may be cropped.
To shift the margin for your copy from the control panel
1. Touch Copy.
The Copy Menu appears.
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to
make.
3. Touch Margin Shift.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
The Margin Shift menu appears.
4. Touch On.
5. Touch Black or Color to begin copying.
Improve the quality of a copy
You can use the Enhancements feature to adjust the quality of text documents by
sharpening edges of black text or adjust photographs by enhancing light colors that might
otherwise appear white.
The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen
edges of most originals. You can use Photo enhancements to enhance light colors that
might otherwise appear white.
You might be able to fix the following types of issues by changing the Enhancements
setting to Photo or None:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
To copy a blurred document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Enhancements.
NOTE: If the menu option you want is not visible on the screen, touch or
to scrollthrough all the menu options.
The Enhancements menu appears.
Perform special copy jobs
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5. Touch Text.
6. Touch Black or Color.
To copy an overexposed photo
1. Make sure you have paper loaded in the input tray.
2. Position the photo on the glass so the long edge of the photo is along the front edge
of the glass.
Load your original print side down on the right front corner of the glass.
3. Touch Copy.
The Copy Menu appears.
4. Touch Enhancements.
NOTE: If the menu option you want is not visible on the screen, touch or
to scrollthrough all the menu options.
The Enhancements menu appears.
5. Touch Photo.
6. Touch Black or Color.
Stop copying
To stop copying
▲ Press Cancel on the control panel.
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11 Print reports and forms
The HP All-in-One enables you to print self-test reports. You can also print forms such
as ruled papers and checklists.
This section contains the following topics:
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•
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the ink cartridges. This report provides useful information on several aspects of your
device, including your ink cartridges.
To print a self-test report
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Touch Setup on the display.
3. Touch Tools.
4. Touch Self-Test Report.
The HP All-in-One prints a self-test report, which contains the following information:
•
Product information: includes the model number, serial number, and other
product information.
•
•
Revision information: includes the firmware version number.
Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
•
Print quality pattern: displays six color blocks, representing each of the six
installed cartridges. Solid, even blocks of color indicate there are no print quality
problems. When streaks are displayed or there are missing blocks, clean the print
color blocks still show print quality problems after cleaning the print head, align
the color blocks continue to show print quality problems after cleaning and
aligning, contact HP support.
•
History log: contains information that might be used for diagnostic purposes if
you need to call HP support.
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Print forms
The HP All-in-One contains built-in templates that enable you to print common forms,
such as narrow or wide ruled notebook paper, graph paper, task checklists, and music
sheets on plain letter- or A4-size paper.
To print forms from the control panel
1. Make sure you have paper loaded in the input tray.
2. Touch Setup on the display.
3. Touch Printable School Papers.
4. Touch the form you want to print.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
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Print reports and forms
12 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace ink cartridges, clean the print head assembly,
or align the printer from time to time. This section provides instructions for keeping the
HP All-in-One in top working condition. Perform these simple maintenance procedures
as necessary.
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This section contains the following topics:
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Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
This section contains the following topics:
•
•
•
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface
slows down performance and affects the accuracy of some features.
To clean the glass
1. Turn off the HP All-in-One, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the HP All-in-One.
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Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
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To clean the lid backing
1. Turn off the HP All-in-One, and raise the lid.
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2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink
levels in ink cartridges that are refilled or have been used in other devices might not
register accurately.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
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Maintain the HP All-in-One
To check the ink levels from the control panel
1. Touch Setup on the display.
2. Touch Tools.
3. Touch Display Ink Gauge.
The HP All-in-One displays a gauge that shows the estimated ink levels of all
cartridges installed.
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To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
TIP: You can also print a self-test report to see if ink cartridges might need to be
replaced.
Related topics
Work with ink cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures and, when prompted by a message on the display,
replace the ink cartridges.
This section contains the following topics:
•
•
•
•
•
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
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NOTE: If you are installing ink cartridges in the HP All-in-One for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly at first-
time setup.
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If you do not already have replacement ink cartridges for the HP All-in-One, to order
follow the prompts to select your product, and then click one of the shopping links on the
page.
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To replace the ink cartridges
1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then
lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1
2
Ink cartridge latch for the black ink cartridge
Ink cartridge latches for the color ink cartridges
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Maintain the HP All-in-One
4. Pull the ink cartridge toward you out of its slot to remove it.
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5. Remove the new ink cartridge from its packaging, and then, holding it by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
carriage.
6. Close the latch and make sure it is secure.
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7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
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Related topics
Align the printer
The HP All-in-One automatically aligns the print head when you install the ink cartridges
during the initial setup. The HP All-in-One also aligns the print head during periodic
maintenance to ensure excellent print quality. You might want to use this feature when
the self-test report shows streaking or white lines through any of the blocks of color.
If you still have print quality problems after aligning the printer, try cleaning the print head.
If print quality problems persist after aligning and cleaning, contact HP support.
To align the printer from the control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Touch Setup on the display.
3. Touch Tools.
4. Touch Align Printer.
5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
If the alignment fails again, you might have a defective sensor or ink cartridge.
country/region, and then click Contact HP for information on calling for technical
support.
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Maintain the HP All-in-One
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
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The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Align the Printer.
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The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Related topics
Clean the print head
Use this feature when the self-test report shows streaking or white lines through any of
the blocks of color. Do not clean the print head unnecessarily, as this wastes ink and
shortens the life of the ink nozzles on the print head.
To clean the print head from the control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Touch Setup on the display.
3. Touch Tools.
4. Touch Clean Print Head.
The HP All-in-One cleans the print head and prints a page that you can recycle or
discard.
To clean the print head from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Clean the Print Head.
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
If print quality still seems poor after you clean the print head, try aligning the printer.
If print quality problems persist after cleaning and aligning, contact HP support.
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Chapter 12
Related topics
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Clean the ink cartridge contacts
Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a
message appears on the display that says a cartridge is missing or damaged.
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Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing
is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink
cartridge. If you continue to get a message that says a cartridge is missing or damaged,
clean the ink cartridge contacts. If you still get this message after cleaning the contacts,
you will need a replacement ink cartridge. Remove the affected ink cartridge and look at
the end-of-warranty date on the bottom. If it is before the end-of-warranty date, contact
HP support to obtain a replacement ink cartridge.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts.
These can damage the ink cartridge or the HP All-in-One.
To clean the ink cartridge contacts
1. Make sure the HP All-in-One is turned on.
2. Lift the ink cartridge door.
3. Squeeze the bottom of the latch below the ink cartridge you want to clean, and then
lift the latch.
NOTE: Do not remove multiple ink cartridges at the same time. Remove and
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the
HP All-in-One for more than 30 minutes.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
NOTE: Hold the ink cartridge by its handle. Do not touch the copper-colored
contacts with your hands or anything other than a foam rubber swab or lint-free
cloth.
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Maintain the HP All-in-One
6. Clean only the copper-colored contacts.
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Copper-colored contacts
7. Place the ink cartridge back into the empty slot and press down on the gray latch until
it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge door.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Skin
Remedy
Wash the area with an abrasive soap.
Wash the fabric in cold water and use chlorine bleach.
Wash the fabric in cold water and use sudsy ammonia.
White fabric
Color fabric
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Reduce energy consumption when the HP All-in-One is off
When the HP All-in-One is off, an amount of energy is still being consumed. Energy
consumption can be lessened by enabling the Federal Energy Management Program
(FEMP) mode.
NOTE: When the HP All-in-One is in FEMP mode, it will take longer than usual to
turn back on.
To enable FEMP mode
▲ Press and hold the On button for 3 seconds until the HP All-in-One turns off.
Reduce energy consumption when the HP All-in-One is off
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Self-maintenance sounds
The HP All-in-One will make mechanical noises at various times to perform periodic
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maintenance functions, such as replenishing the ink levels in the print head assembly or
cleaning the print head. This is normal operation and is necessary to ensure the HP All-
in-One produces the best quality printouts.
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CAUTION: A message on the display will notify you when the HP All-in-One is
performing maintenance functions. Do not remove power from the device during this
time.
Turn off the HP All-in-One
To avoid damaging the HP All-in-One, you must properly shut it down by using the On
button located on the device. Do not turn the HP All-in-One off by unplugging the power
cord or turning off a power strip.
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Maintain the HP All-in-One
13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your device and purchase ink cartridges.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
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Shop for ink supplies
14 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
Troubleshooting tips
This section contains the following topics:
•
•
•
•
Communication problems over a USB connection
troubleshooting” on page 158. For information on communication problems involving
a memory card, PictBridge camera, or storage device, see “Memory card and front
If the HP All-in-One and computer are USB-connected and are not communicating with
each other, try the following:
•
•
•
Look at the display on the HP All-in-One. If the display is blank and the On button is
not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the On button to turn on
the HP All-in-One.
Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
Check the connection from the HP All-in-One to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
Troubleshooting
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Chapter 14
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
•
•
•
If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
Check other printers or scanners. You might need to disconnect older products from
your computer.
Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
•
If necessary, remove the software you installed with the HP All-in-One and then install
it again.
For more information, see:
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
Install the ink cartridge on or before the install by date, which is printed on the ink
cartridge package.
•
•
Keep all ink cartridges in the original sealed packages until they are needed.
Turn off the HP All-in-One by pressing the On button located on the device. Do not
turn off the device by turning off a power strip or unplugging the power cord from the
HP All-in-One. If you improperly turn off the HP All-in-One, the print head assembly
might not return to the correct position.
•
•
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
HP recommends that you do not remove the ink cartridges from the HP All-in-One
until you have replacement cartridges available to install.
If you are transporting the HP All-in-One make sure you turn off the device by pressing
the On button to power it down properly. Also, make sure you leave the ink cartridges
installed. Doing these actions will prevent ink leaking from the print head assembly.
•
Clean the print head when you notice a significant decrease in print quality.
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Troubleshooting
•
•
Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In addition, follow
these tips:
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
•
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
•
•
•
•
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not
in the rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it
away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
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Chapter 14
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP All-in-One, and then touch OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP All-in-One.
2. Open the ink cartridge door.
3. Lift the top door that is located behind the ink cartridges and print head assembly.
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4. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
7. Turn on the HP All-in-One, and then touch OK to continue the current job.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
•
•
•
•
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•
•
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Solution:
•
Make sure the power cord is firmly connected to both the HP All-in-One and the
power source. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1
2
Power connection
Grounded power outlet
•
•
If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP All-in-One directly into a grounded power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•
If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP All-in-One might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP All-in-One
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to turn on. If you press the On button again during this time, you might turn the device
off.
WARNING! If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One
with a USB cable is straightforward. Simply plug one end of the USB cable into the
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP All-in-One.
The display shows the wrong language
Cause: You might have selected the incorrect language when setting up the HP All-
in-One.
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Solution: You can change the language settings at any time from the
Preferences menu.
For more information, see:
I received a message on the display that the printer alignment failed
Cause: The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it or, certain recycled paper).
Solution: Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
country/region, and then click Contact HP for information on calling for technical
support.
For more information, see:
The HP All-in-One does not print
Cause: The HP All-in-One and computer are not communicating with each other.
Solution: Check the connection between the HP All-in-One and computer.
For more information, see:
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
Cause: The HP All-in-One might not be turned on.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the On button
to turn on the HP All-in-One.
Cause: The HP All-in-One might be out of paper.
Solution: Load paper in the input tray.
For more information, see:
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Troubleshooting
I received a message on the display about a paper jam or a blocked print head
assembly
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
Cause: The print head assembly is blocked.
Solution: There might be some packing material inside the HP All-in-One. Turn the
HP All-in-One off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again. Follow the prompts on the display or the computer screen to
continue.
The wrong measurements are showing in menus on the display
Cause: You might have selected the incorrect country/region when setting up the
HP All-in-One. The country/region you select determines the paper sizes shown on
the display.
Solution: You can change the country/region settings from the Preferences menu.
For more information, see:
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
This section contains the following topics:
•
•
•
•
•
•
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Cause: The installation failed to run automatically.
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Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the minimum requirements to install the
software.
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the usb connection is
successful. A red X indicates that the usb connection failed.
Solution: Check that the HP All-in-One is turned on, and then try the usb connection
again.
To retry the usb connection
1. Unplug the HP All-in-One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3. Click Retry to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
•
Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
•
Do not attach the USB cable to a keyboard.
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Troubleshooting
•
•
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
I received a message that an unknown error has occurred
Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
For more information, see:
The registration screen does not appear
Cause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C8100 All-in-One series, and then clicking Product Registration.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart
C8100 All-in-One series, Uninstall.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
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5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came with the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
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Troubleshooting
5. Start the Setup program for the HP All-in-One again.
6. Select Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
Missing HP Photosmart Software
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
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For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
•
Wired network setup troubleshooting
This section addresses problems you might encounter setting up a wired network.
This section contains the following topics:
•
•
The computer is unable to discover the HP All-in-One
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
•
•
•
Cables between the HP All-in-One and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: Your computer's Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click My Computer.
2. In the System Properties dialog box, click the Hardware tab.
3. Click Device Manager.
4. Make sure your card shows up under Network Adapters.
5. Refer to the documentation that came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click Start, Computer, and then click Properties.
2. Click Device Manager.
3. Make sure your card shows up under Network Adapters.
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
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Troubleshooting
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b. Bottom light: This yellow light flashes when data is being sent or received by
the device over the network.
To establish an active network connection
1. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the On button on the control panel to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
Cause: You were able to connect the HP All-in-One to the network previously, but
now it will not connect.
Solution: Turn off the HP All-in-One, the computer, and the router. Wait 30
seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find
the IP address, print a network configuration page.
Related topics
•
•
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause: You do not have an active network connection.
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Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the On button on the control panel to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
2. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly:
•
•
•
Cables between the HP All-in-One and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP All-in-One is not accessible during VPN sessions. However, print
jobs are saved in the print queue. When you exit the VPN session, print jobs in
the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for specific error messages.
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Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
During wireless network setup you do not see the SSID (network name)
displayed
Cause: Your wireless router is not broadcasting its network name (SSID) because
the Broadcast SSID option is turned off.
Solution: Access the router's Embedded Web Server and turn on the Broadcast
SSID option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the
HP All-in-One or there is interference.
Solution: In order to establish a good signal between the HP All-in-One and
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a
bit. Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
•
If there is a long distance between your computer or wireless router and the
HP All-in-One, move them closer together.
•
If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
•
•
If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: Your network name (SSID) may be at the bottom of the SSID list that is
displayed when you install the HP All-in-One on a wireless network.
Solution: Touch to scroll to the bottom of the list. Infrastructure entries are listed
first, ad hoc last.
Cause: An Ethernet cable is connected to the HP All-in-One.
Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless
radio turns off. Unplug the Ethernet cable.
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Weak signal
Cause: The HP All-in-One is too far away from the wireless router or there is
interference.
Solution: In order to establish a good signal between the HP All-in-One and
wireless router, you might have to experiment a bit. Assuming the equipment is
functioning properly, try doing the following things separately or in combination:
•
If there is a long distance between your computer or wireless router and the
HP All-in-One, move them closer together.
•
If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
•
•
If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
If your computer or wireless router is near an external wall, move them away from
the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on.
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The HP All-in-One is not receiving a signal.
Solution: Move the wireless router and the HP All-in-One closer together. Then run
the wireless setup again.
For more information, see:
Cause: If you manually entered your network name (SSID), you might have entered
it incorrectly.
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
Cause: The setting for MAC address filtering might be enabled on your wireless
router.
Solution: Disable MAC address filtering on your wireless router until the HP All-in-
One has successfully connected to your network. If you re-enable MAC address
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Troubleshooting
filtering on your wireless router, make sure the MAC address of the HP All-in-One is
on the list of acceptable MAC addresses.
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key
incorrectly during the wireless setup process.
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The HP All-in-One
uses the first WEP key (selected by the wireless router as the default WEP key). Run
the wireless setup process again and be sure to use the first WEP key provided by
the wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the router's Embedded Web Server. You can
find the WEP key by logging onto the router's Embedded Web Server using a
computer on the wireless network.
Invalid passphrase during wireless setup
Cause: During the wireless setup process, you might have entered the WPA
passphrase incorrectly.
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
The Printer Not Found screen appears during installation
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Temporarily disable the VPN before proceeding with the installation.
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NOTE: The HP All-in-One functionality will be limited during VPN sessions.
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•
•
Replace refilled or empty ink cartridges with genuine HP ink cartridges.
Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
•
•
Print and evaluate a self-test report.
If the self-test report shows a defect, try the following:
•
Clean the ink cartridges automatically. For more information, see “Clean the print
•
If you are missing lines when you print, clean the electrical contacts. For more
If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP All-in-One.
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Troubleshooting
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•
•
•
Cause: The paper is too close to the print head.
Solution: If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type setting is incorrect.
Solution: Change the Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•
•
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
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Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•
•
•
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause: Your image has light blue, gray, or brown hues that print near the bottom
of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
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If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Colors run into each other on the printout
Cause: The print or copy quality setting is set too high for the type of paper loaded
in the HP All-in-One.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing or copying.
For more information, see:
•
•
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy photo paper, load the paper with the glossy side down.
For more information, see:
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
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If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•
•
•
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•
•
•
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Troubleshooting
Printouts are faded or have dull colors
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The Lighter / Darker copy setting for the HP All-in-One is set too light.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
Cause: The Paper Type setting is incorrect.
Solution: Change the Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•
•
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
checks, or stripes to appear on your copy. These are called moiré patterns.
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
Solution: Clean the glass and the back of the document lid.
For more information, see:
•
•
Print quality troubleshooting
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Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•
•
•
Printouts seem blurry or fuzzy
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The Paper Type setting is incorrect.
Solution: Change the Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•
•
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Cause: You are printing on the wrong side of the paper.
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Troubleshooting
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy photo paper, load the paper with the glossy side down.
For more information, see:
Printouts have vertical streaks
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Printouts are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Cause: The rear door might not be securely installed.
Solution: Make sure the rear door is securely installed.
Ink is overspraying the paper when I print a photo
Cause: A small amount (a few millimeters) of overspray is common when making
a copy of a photo. If there are more than a few millimeters of overspray, it might mean
the HP All-in-One thinks the paper loaded is wider than it actually is.
TIP: One way to tell if ink is overspraying the paper is to check the back side of
pages you print after running a copy or print job. If the back side of the page has
ink streaks, the HP All-in-One might have over sprayed your previous copy or print
job.
Solution: Check the paper size setting. Set the paper size to match the paper
loaded in the input tray.
For more information, see:
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
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Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
Print troubleshooting
Use this section to solve these printing problems:
•
•
•
•
•
•
•
•
•
•
Envelopes print incorrectly
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
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Troubleshooting
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP All-in-One.
The HP All-in-One is not responding
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
head assembly (including any packing materials), and then turn the HP All-in-One on
again.
Cause: The computer is not communicating with the HP All-in-One.
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Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click Status.
For more information, see:
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One experienced an error.
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the On button to turn on the HP All-in-One.
Cause: The status of the printer driver has changed.
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click Settings.
3. Click Status.
If the status is offline or stop printing, change the status to ready.
Cause: A deleted print job is still in the queue.
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Troubleshooting
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the HP All-in-One, restart the computer, and then
reconnect the USB cable to the HP All-in-One.
•
Shut down the HP All-in-One, restart the computer, and then restart the HP All-
in-One.
The HP All-in-One prints meaningless characters
Cause: There is no more available memory in the HP All-in-One.
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is the selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select Print in the File menu of your different
software applications.
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Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click Status.
For more information, see:
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
head assembly (including any packing materials), and then turn the HP All-in-One on
again.
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
The pages in my document came out in the wrong order
Cause: The print settings are set to print the first page of your document first.
Because of the way the paper feeds through the HP All-in-One, this means the first
page will be print side up at the bottom of the stack.
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Troubleshooting
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
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Chapter 14
For more information, see:
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP All-in-One.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP All-in-One.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the HP All-in-One.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
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Troubleshooting
A blank page came out while printing
Cause: The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP All-in-One picked up two sheets of paper.
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Ink is spraying the inside of the HP All-in-One when I print a photo
Cause: The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Memory card and front USB port troubleshooting
Use this section to solve these memory card and front USB port problems:
•
•
•
•
•
•
•
•
•
•
My memory card no longer works in my digital camera
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format.
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The HP All-in-One does not read the memory card or storage device
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card or storage device is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One. Or, if you are using a storage device such as a keychain drive,
make sure you fully insert the storage device into the front USB port.
If the memory card or storage device is not inserted properly, the HP All-in-One will
not respond and the Photo light (near the memory card slots) will not turn on.
After a memory card or storage device has been inserted properly, the Photo light will
blink for a few seconds, and then remain lit.
Cause: You have inserted more than one memory card, or you have an inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the
memory card or the storage device. You can use only one at a time.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and
how to solve it.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP All-in-One is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP All-in-One is accessing the memory card. Wait until the
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Troubleshooting
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP All-in-One and card.
The Attention light blinks when I insert my memory card or storage device
Cause: The HP All-in-One has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label side is up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card, or you have inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the
memory card or the storage device. You can use only one at a time.
The photos on the memory card or storage device do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer.
Solution: If the HP All-in-One is directly connected to a computer with a USB cable,
check the physical connection from the HP All-in-One to the computer. Verify that the
USB cable is securely plugged into the USB port on the back of the HP All-in-One.
Make sure the other end of the USB cable is plugged into a USB port on your
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computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
If the HP All-in-One is network-connected, check physical network connections and
make sure the network is operational. Once you verify network connectivity, retry the
task.
For more information, see:
•
•
Memory card or storage device is not available
Cause: If this message appears on your display, it means that another user is
accessing the memory card or storage device over the network. Other users who try
to use the same memory device might see a read/write error message. The memory
device might not appear, as expected, in a list of shared network drives. In addition,
if the HP All-in-One is connected to your computer by a USB cable, the computer
might be accessing the memory card or storage device, making it inaccessible to the
HP All-in-One.
Solution: Wait until the other user has finished using the memory card or storage
device.
Photos in a connected digital camera with PictBridge do not print
Cause: The digital camera is not in PictBridge mode.
Solution: If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The images are not in a supported format.
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: You did not select any photos on the camera for printing.
Solution: Before you connect the digital camera to the front USB port on the HP All-
in-One, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
The file name appears as meaningless text
Cause: The HP All-in-One does not support Unicode. This is a limitation of the
Common Internet File System (CIFS) server.
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Troubleshooting
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also create folders and store other information.
Solution: If a file name was created with Unicode by another application, it will
display as arbitrary characters.
Other users on the network can access my memory card or storage device
Cause: The Common Internet File System (CIFS) server in the HP All-in-One does
not support authentication. This is a limitation of the CIFS server.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also create folders and store other information.
Solution: Every user on the network can access the memory card or storage
device.
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not
operational.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also create folders and store other information.
Solution: Retry your task at a later time.
Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
•
•
•
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•
•
•
Scan halts
Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause: Your computer is not connected to the HP All-in-One by a USB cable or
network cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable
or across a network.
Cause: The HP All-in-One software might not have been installed.
Solution: Insert the HP All-in-One installation CD and install the software.
Cause: The software you installed with the HP All-in-One is not running.
Solution: Open the software you installed with the HP All-in-One and try scanning
again.
Scan fails because of insufficient computer memory
Cause: Too many programs are running on your computer.
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Scanned image is blank
Cause: The original is placed incorrectly on the glass.
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Troubleshooting
Solution: Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Cause: The software is set to automatically crop scanned pictures.
Solution: The Autocrop feature crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, you can turn off
autocropping and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause: Automatic cropping is changing the page layout.
Solution: Turn off automatic cropping to retain the page layout.
Scanned image shows dotted lines instead of text
Cause: If you use the Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution: Make a black-and-white copy of the original and then scan the copy.
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings. It maintains complex layouts, such as multiple
columns from a newsletter, by putting the text in different frames (boxes) in the
destination application.
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Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness, and then rescan the original.
Cause: Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Clean the glass and lid backing.
For more information, see:
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Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language.
NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer through a USB
cable.
Solution: Check the cables that connect the HP All-in-One to your computer.
Cause: The software that came with the HP All-in-One is not installed or is not
running.
Solution: Restart your computer. If that does not help, install or reinstall the
software that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
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Copies are too light or too dark
Cause: The Lighter / Darker setting for the HP All-in-One is set too light or too dark.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
Cause: The original you are copying is overexposed.
Solution: Try using Enhancements to improve an overexposed image.
For more information, see:
Nothing happens when I try to copy
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the On button
to turn on the HP All-in-One.
Cause: The original is placed incorrectly on the glass.
Solution: Load the original on the glass.
For more information, see:
Cause: The HP All-in-One might be busy copying or printing.
Solution: Check the display to see if the HP All-in-One is busy.
Cause: The HP All-in-One does not recognize the paper type.
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause: The HP All-in-One has a paper jam.
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Solution: Clear the paper jam and remove any torn paper that remains in the HP All-
in-One.
For more information, see:
Parts of the original do not appear or are cut off
Cause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
Cause: The original fills the entire sheet.
Solution: If the image or text on your original fills the entire sheet with no margins,
use the Fit to Page feature to reduce your original and prevent unwanted cropping
of the text or images at the edges of the sheet.
For more information, see:
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
For more information, see:
Fit to Page is not working as expected
Cause: You are trying to increase the size of an original that is too small.
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. (The maximum percentage varies by model.) For example,
200% might be the maximum enlargement percentage allowed by your model.
Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size
page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: The original is placed incorrectly on the glass.
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Troubleshooting
Solution: Reload the original on the glass.
For more information, see:
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•
•
A borderless copy has white space around the edges
Cause: You are trying to make a borderless copy of an original that is too small.
Solution: When you make a borderless copy of a small original, the HP All-in-One
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image in the HP scanning software, and then print a
borderless copy of the enlarged image.
Cause: You are trying to make a borderless copy without using photo paper.
Solution: Use photo paper to make borderless copies.
For more information, see:
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•
•
The image is cropped when I make a borderless copy
Cause: The HP All-in-One cropped some of the image around the margins of the
copy to achieve a borderless print without changing the proportions of the original.
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Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Fit to Page.
For more information, see:
•
•
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
For more information, see:
The printout is blank
Cause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
Errors
This section contains the following categories of messages on your device:
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Device messages
The following is a list of device-related error messages:
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Troubleshooting
Firmware revision mismatch
Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Memory is full
Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies.
Scanner failure
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
and then click Contact HP for information on calling for technical support.
Photo tray problem
Cause: There is not enough paper in the photo tray.
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
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Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure you have paper loaded correctly in the photo tray.
Cause: There might be too much paper loaded in the photo tray.
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause: Two or more pieces of paper might be stuck together.
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: The photo paper might be curled.
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause: You might be using the printer in an extremely high- or low-humidity
environment.
Solution: Load one sheet of photo paper at a time.
Photo tray cannot engage
Cause: The photo tray might not be pushed all the way in.
Solution: Lift the output tray, then push the photo tray all the way in. Push the output
tray all the way down.
Photo tray cannot disengage
Cause: The output tray might not be lowered all the way.
Solution: Push the output tray all the way down.
LightScribe Drive Error
Cause: During an attempt to create a LightScribe label, an error with the LightScribe
drive occurred.
Solution: Remove and reinsert the CD/DVD, then try again.
If this error occurs again, turn off the HP All-in-One, turn it back on again, and then
try to print the LighstScribe disc label again.
Drive in Use
Cause: The LightScribe drive is currently in use.
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Troubleshooting
Solution: Wait until the drive has finished performing its operation, then try again.
File messages
The following is a list of file-related error messages:
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•
Error reading or writing the file
Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card, attached storage device, or
inserted CD/DVD are damaged.
Solution: Reinsert the memory card in the HP All-in-One, reattach the storage
device to the front USB port, or reinsert the CD/DVD into the LightScribe drive.
Otherwise, try transferring the files to your computer using a memory card reader or
a USB cable. If you already transferred the files to your computer, try printing those
files by using the HP Photosmart Software. The copies might not be damaged. If these
solutions do not work, retake the photos with your digital camera as a last resort.
Photos not found
Cause: Some of the files on the inserted memory card, attached storage device, or
inserted CD/DVD are damaged.
Solution: Reinsert the memory card in the HP All-in-One (or reconnect the storage
device to the front USB port, or reinsert the CD/DVD into the LightScribe drive).
Otherwise, try transferring the files to your computer using a memory card reader or
a USB cable. If you already transferred the files to your computer, try printing those
files by using the HP Photosmart Software. The copies might not be damaged. If these
solutions do not work, retake the photos with your digital camera as a last resort.
Cause: There are no photos found on the memory card, storage device, or CD/
DVD.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Errors
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File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the HP All-
in-One software recognizes.
For more information, see:
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
NOTE: Although the file name might look correct, it could still include invalid
characters. Overwrite the existing file name with a new name.
Supported file types for the HP All-in-One
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, and TIF.
File corrupted
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card or storage device in the HP All-in-One or try
transferring the files to your computer using a memory card reader or a USB cable.
If you already transferred the files to your computer, try printing those files by using
the HP Photosmart Software. The copies might not be damaged. If these solutions
do not work, retake the photos with your digital camera as a last resort.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card or storage device are corrupted.
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Troubleshooting
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
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Cannot crop
Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk.
Memory card error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
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Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
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Your computer is not turned on.
Your computer is not connected to the HP All-in-One.
The software that came with the HP All-in-One was not installed correctly.
The software that came with the HP All-in-One is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you installed the software that came with the HP All-in-One.
For more information, see:
•
•
No scan options
Cause: The software that came with the HP All-in-One is not running, or has never
been installed.
Solution: Make sure the software is installed and running. For more information,
see the Setup Guide that came with the HP All-in-One.
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Memory card must be in slot
Cause: The feature you are trying to use is only available when there is a memory
card, storage device, or CD/DVD containing photos inserted in the HP All-in-One.
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Troubleshooting
Solution: Insert a memory card into the appropriate slot on the HP All-in-One,
connect a storage device to the front USB port, or insert a CD/DVD label side up in
the LightScribe-enabled CD/DVD drive, and then try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inserted in the HP All-in-One.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the Attention light will blink rapidly, and an
error message will appear on the display. Remove the additional memory card to
resolve the problem.
Card is inserted incorrectly
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is not fully inserted
Cause: The card is not fully inserted.
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Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is damaged
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Insert LightScribe Disc
Cause: There is no disc in the CD/DVD drive.
Solution: Insert a disc into the CD/DVD drive, and try again.
Cause: The CD/DVD drive is currently being used by the device.
Solution: Wait for the device to finish labeling or saving photos to/from a CD or
DVD before beginning another task with the CD/DVD drive.
Cause: The CD/DVD drive is not yet ready (it is preparing to read the disc).
Solution: Wait a few seconds, and then try again.
Cause: The LightScribe disc is inserted incorrectly in the CD/DVD drive.
Solution: Make sure the LightScribe disc is inserted with the label side down.
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Troubleshooting
Flip LightScribe disc
Cause: The CD/DVD is placed upside down in the drive, so you cannot copy photos
to, or print a LightScribe text label on, the CD/DVD.
Solution: Remove the CD/DVD from the drive, flip it over before reinserting it, and
try again.
Unrecognized Disc
Cause: The disc in the LightScribe drive is not recognized.
Solution: Ensure that the disc in the drive is a LightScribe disc and is inserted with
the label side down.
If your LightScribe disc is still not recognized, dirt or smudges may be on the disc.
Wipe both sides of the disc surface with a soft cloth and try again.
Incompatible Disc
Cause: The inserted disc is incompatible with the LightScribe drive.
Solution: Insert a LightScribe-compatible disc into the drive.
Paper messages
The following is a list of paper-related error messages:
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Cannot load paper from input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
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Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
For more information, see:
Paper jam, misfeed or blocked print head assembly
Cause: Paper has jammed the HP All-in-One.
Solution: Clear the jam. Touch OK to continue your print job.
For more information, see:
Cause: The print head assembly is blocked.
Solution: Turn off the HP All-in-One and open the ink cartridge door to access the
print head assembly area. Remove any objects that are blocking the print head,
including any packing materials. Turn the HP All-in-One on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
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Troubleshooting
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
Power and connection messages
The following is a list of power- and connection-related error messages:
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•
Communication test failed
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Errors
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HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Improper shutdown
Cause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button to turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
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Troubleshooting
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Ink cartridge messages
The following is a list of ink cartridge error messages:
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Calibration error
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when the printer
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the
input tray, and then follow the prompts on the display to continue.
Cannot print
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information, see:
Incorrect ink cartridge(s)
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
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Troubleshooting
cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Ink cartridge problem
Cause: The indicated ink cartridge(s) are missing or are damaged.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
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•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
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Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
Ink delivery failure
Cause: The print head assembly or the ink delivery system has failed and the
HP All-in-One can no longer print.
Errors
205
Chapter 14
Solution: Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds.
Then, plug the power cord back in and turn the device on.
If you continue to receive this message, write down the error code provided in the
message, and then contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Ink cartridge(s) are expired
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP All-in-One or the ink cartridge
expiration message on your computer screen. HP recommends replacing the expired
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
Ink expiration near
Cause: The ink in the indicated ink cartridge(s) is near expiration.
Solution: One or more of the ink cartridges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to ensure ink quality. When you receive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP All-in-One or the ink cartridge expiration message
on your computer screen. HP recommends replacing the expired ink cartridges. HP
cannot guarantee the quality or reliability of expired ink cartridges. Device service or
repairs required as a result of using expired ink will not be covered under warranty.
For more information, see:
Ink supply error
Cause: The indicated ink cartridge was removed during maintenance.
206
Troubleshooting
Solution: Replace the indicated ink cartridge with the previous ink cartridge during
the maintenance procedure. After the maintenance procedure is complete, you can
insert the new ink cartridge.
For more information, see:
Non-HP ink
Cause: The HP All-in-One detected non-HP ink.
Solution: Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
For more information, see:
Original HP ink depleted
Cause: The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution: Replace the indicated ink cartridge(s) or touch OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
Print head assembly is stalled
Cause: The print head assembly is blocked.
Errors
207
Chapter 14
Solution: Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the ink cartridge door by lifting from the front center of the device, until the
door locks into place.
2. Remove any objects that are blocking the print head assembly, including any
packing materials.
3. Turn the HP All-in-One off, then turn it on again.
4. Close the ink cartridge door.
Print head failure
Cause: The print head assembly or the ink delivery system has failed and the
HP All-in-One can no longer print.
Solution: Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Alignment failed
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print head assembly or sensor is defective.
Solution: Contact HP support. Go to:
208
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Replace ink cartridges soon
Cause: The indicated ink cartridge is estimated to be low on ink and might need to
be replaced soon.
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow
the prompts on the display or computer screen to continue.
For more information, see:
Scheduled maintenance
Cause: The HP All-in-One performs a periodic maintenance procedure to ensure
excellent print quality.
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
Ink cartridge is missing, incorrectly installed, or not intended for your device
Cause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are installed
incorrectly.
Errors
209
Chapter 14
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•
•
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
210
Troubleshooting
15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
Warranty
For more information about the warranty, see the printed documentation that came with the HP All-
in-One.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
HP All-in-One.
HP warranty and support
211
Chapter 15
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
•
•
•
Fast access to qualified online support specialists
Software and driver updates for the HP All-in-One
Valuable HP All-in-One and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
If you need to contact HP support, do the following before you call:
1. Make sure that:
a. The HP All-in-One is plugged in and turned on.
b. The specified ink cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need to speak with an HP support representative, do
the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel, available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
5. Call HP support. Be near the HP All-in-One when you call.
Related topics
212
HP warranty and support
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
•
•
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
•
•
•
•
Model number (located on the label on the front of the HP All-in-One)
Serial number (located on the back or bottom of the HP All-in-One)
Messages that appear when the situation occurs
Answers to these questions:
•
•
•
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP support by phone
213
Chapter 15
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”
Call HP Korea customer support
214
HP warranty and support
Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
•
•
The control panel faceplate
The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
•
•
Any paper loaded in the input tray
Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
•
•
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP All-in-One, refer to the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to prevent the ink system from leaking during shipment.
NOTE: This information does not apply to customers in Japan. For information on service
Related topics
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE: This information does not apply to customers in Japan. For information on service
CAUTION: The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Rotate the control panel up as far as it will go.
b. Locate the release button on the rear of the control panel. The button is near the right side
and halfway up.
Prepare the HP All-in-One for shipment
215
Chapter 15
c. Press the button to release the faceplate.
d. Rotate the control panel back down as far as it will go.
e. Gently pull the faceplate towards you to remove it from the device.
4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not come with a control panel faceplate.
Store your control panel faceplate in a safe place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate. You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to
attach your control panel faceplate. The replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps after you have prepared the HP All-in-One for shipment.
216
HP warranty and support
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
•
A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
•
•
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
Your name, address, and a phone number where you can be reached during the day.
Pack the HP All-in-One
217
Chapter 15
218
HP warranty and support
16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
i
For additional specifications, see the printed documentation that came with the HP All-in-One.
This section contains the following topics:
rmat
•
•
•
•
•
•
h
e
Specifications
Technical specifications for the HP All-in-One are provided in this section. For additional
specifications, see the printed documentation that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
Paper specifications
Type
Paper weight
Input tray*
Output tray†
Photo tray*
Plain paper
20 to 24 lb. (75 to
90 gsm)
Up to 100 (20 lb.
paper)
50 (20 lb. paper)
n/a
Legal paper
Cards
20 to 24 lb. (75 to
90 gsm)
Up to 100 (20 lb.
paper)
50 (20 lb. paper)
n/a
110 lb. index max
(200 gsm)
Up to 40
25
10
Up to 20
n/a
Envelopes
20 to 24 lb. (75 to
90 gsm)
Up to 10
Transparency film
Labels
N/A
N/A
Up to 30
Up to 30
Up to 30
15 or fewer
n/a
25
25
n/a
4 x 6 inch (10 x 15 cm) 145 lb.
Photo paper
Up to 20
(236 gsm)
8.5 x 11 inch (216 x 279 N/A
mm) Photo paper
Up to 30
10
n/a
*
Maximum capacity.
†
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Maximum capacity.
*
NOTE: For a complete list of supported media sizes, see the printer driver.
Technical information
219
Chapter 16
CD/DVD specifications
Supported disc formats
DVD+R
Data capacity
4.7 GB
T
DVD+R DL
DVD+RW
DVD-R
8.5 GB
n
4.7 GB
4.7 GB
r
DVD-RW
4.7 GB
i
DVD-RAM
CD-R
Up to 4.7 GB
Up to 700 MB
Up to 700 MB
CD-RW
LightScribe
Print specifications
•
•
•
•
•
•
•
Up to 1200 x 1200 rendered dpi black when printing from a computer
Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
Print speeds vary according to the complexity of the document
Panorama-size printing
Method: drop-on-demand thermal inkjet
Language: PCL3 GUI
Duty cycle: Up to 3000 printed pages per month
Copy specifications
•
•
•
•
•
Copy resolution up to 4800 x 4800
Digital image processing
Up to 50 copies from original (varies by model)
Zoom to 400%, fit to page (varies by model)
Copy speeds: black-and-white copies up to 32 copies per minute, color copies up to 31 copies
per minute
Scan specifications
•
•
•
•
•
•
Image editor included
Integrated OCR software automatically converts scanned text to editable text (if installed)
Twain-compliant interface
Resolution: up to 9600 x 9600 dpi optical (varies by model); 19200 dpi enhanced (software)
Color: 96-bit color, 8-bit grayscale (256 levels of gray)
Maximum scan size from glass: 21.6 x 30.4 cm (8.5 x 12 inches)
Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
Ink cartridge yield
220
Technical information
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
i
rmat
n
For more information, visit HP’s Commitment to the Environment Web site at:
This section contains the following topics:
T
•
•
•
•
•
•
•
•
•
•
•
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
Environmental product stewardship program
221
Chapter 16
Energy consumption
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. Specific information on power consumption may
be found in the printed documentation that came with the HP All-in-One.
T
Special handling of materials
n
This HP product contains a lithium-manganese dioxide battery located on the main printed circuit
assembly that may require special handling at end-of-life.
r
Attention California users
The battery supplied with this product may contain perchlorate material. Special handling may apply.
For more information, go to the following Web site:
i
NDL battery disposal
Dit HP Product bevat een lithium-manganese-dioxide
batterij. Deze bevindt zich op de hoofdprintplaat.
Wanneer deze batterij leeg is, moet deze volgens de
geldende regels worden afgevoerd.
Taiwan battery statement
222
Technical information
Disposal of Waste Equipment by Users in Private Households in the European
Union
i
Disposal of Waste Equipment by Users in Private Households in the European Union
rmat
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
g
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
E
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
a
r
F
h
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
h
s
u
T
D
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
n
a
I
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
l
o
ñ
a
E
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Č
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Regulatory notices
223
Chapter 16
This section contains the following topics:
•
•
•
•
•
•
•
T
n
r
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0712. This regulatory number should not be
confused with the marketing name (HP Photosmart C8100 All-in-One series, etc.) or product
numbers (L2526A, etc.).
i
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
224
Technical information
Laser compliance
The optical storage device (i.e. CD or DVD drive) contains a laser that is classified as a "Class 1
Laser Product" in accordance with US FDA regulations and the IEC 60825-1. The product does not
emit hazardous laser radiation.
This laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to
Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
i
WARNING! Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product’s installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
rmat
-- Do not try to open the module enclosure. There are no user-serviceable components inside.
-- Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
h
T
-- Allow only HP Authorized Service technicians to repair the unit.
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about power cord
Geräuschemission
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Regulatory notices
225
Chapter 16
Regulatory wireless statements
This section contains the following regulatory information pertaining to wireless products:
•
•
•
•
•
T
n
Wireless: Exposure to radio frequency radiation
r
i
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
Wireless: Notice to users in Brazil
Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).
Wireless: Notice to users in Canada
Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.
226
Technical information
European Union Regulatory Notice
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
•
Low Voltage Directive 73/23/EEC
EMC Directive 2004/108/EC
i
CE compliance of this product is valid only if powered with the correct CE-marked AC
adapter provided by HP.
rmat
If this product has telecommunications functionality, it also complies with the essential
requirements of the following EU Directive:
h
•
R&TTE Directive 1999/5/EC
T
Compliance with these directives implies conformity to harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this
product or product family. This compliance is indicated by the following conformity
marking placed on the product.
The wireless telecommunications functionality of this product may be used in the following
EU and EFTA countries:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain,
Sweden, Switzerland, and United Kingdom.
Products with 2.4-GHz wireless LAN devices
France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.
For the latest requirements, see http://www.art-telecom.fr.
Italy
License required for use. Verify with your dealer or directly with the General Direction for
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione
Frequenze).
Wireless: Notice to users in Taiwan
Regulatory wireless statements
227
Chapter 16
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.
T
HP Photosmart C8100 All-in-One series declaration of conformity
n
DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and EN 17050-1
r
Supplier's Name:
Hewlett-Packard Company
DoC#: SDGOB-0712-rel.3.0
i
Supplier's Address:
16399 West Bernardo Drive
San Diego, CA 92127-1899, USA
declares, that the product
Product Name and Model:
Regulatory Model Number:1)
Product Options:
HP Photosmart C8100 Series (L2523A)
SDGOB-0712
ALL
Radio Module:
RSVLD-0608 & RSVLD-0602
Power Adapter:
0957-2230
conforms to the following Product Specifications and Regulations:
CISPR 22:1997+A1:2000+A2:2002 / EN 55022:1998 +A1:2000+A2:2003 Class B
CISPR 24:1997+A1:2001+A2:2002 / EN 55024:1998 +A1:2001+A2:2003 Class B
EMC:
EN 301 489-1 V1.4.1:2002 / EN 301 489-17 V1.2.1:2002
IEC 61000-3-2:2000+A1:2000+A2:2005 / EN 61000-3-2:2000+A2:2005
IEC 61000-3-3:1994+A1:2001 / EN 61000-3-3:1995+A1:2001
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254:1998, GB17625.1:2003
SAFETY:
IEC 60950-1:2001 / EN 60950-1:2001
IEC 60825-1 Ed. 1.2:2001 / EN 60825-1+A2+A1:2002 (Laser2) /LED)
GB4943:2001
RADIO:
EN 300 328 V1.6.1:2004-11
EU: 1999/519/EC
HEALTH:
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive
2006/95/EC and the R&TTE Directive 1999/5/EC and carries the CE-Marking accordingly.
Additional Information:
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the
design. The Regulatory Model Number is the main product identifier in the regulatory documentation and
test reports, this number should not be confused with the marketing name or the product numbers.
2. The DVD drive contains a laser that is classified as a “Class 1 Laser Product” in accordance with US FDA
regulations and IEC 60825-1.
San Diego, CA, USA
16 January, 2007
Local contact for regulatory topics only:
EMEA:
U.S.:
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany
Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501
228
Technical information
Index
Bluetooth, configuration
computer-to-computer
config source (802.3 wired) 48
configuration page
802.11 wireless 49
802.3 wired 47
Symbols/Numerics
10 x 15 cm photo paper
copy 122
booklet printing 87
borderless copies 126
borderless photos
copy has borders 189
brightness, change in print 79
Browsing photos 20
buttons, control panel 11
load 66
specifications 219
4 x 6 inch (10 x 15 cm)
borderless photos
4 x 6 inch photo paper
copy 122
4 x 6 inch photo paper, load 66
802.11 wireless, configuration
page 49
Bluetooth 52
general information 46
configuration source 49
connect
wired network (Ethernet) 30
wireless, with access
point 32
wireless, without access
point 32
C
cancel
copy 130
connection
802.3 wired, configuration
page 47
wireless 24
connection problems
device not found 202
HP All-in-One does not turn
connection types supported
scan 119
cartridges. See ink cartridges
CAT-5 Ethernet cable 30
CD/DVD
A
A4 paper, load 65
access point connection 32
access point HW address 51
ad hoc network 35
addresses, print 91
admin password 47
advanced network settings 43
after the support period 213
align printer 138
CD/DVD drive 22
channel, wireless
communication 50
choose paper 61
clean
glass 133
lid backing 134
print head 139
color
printer sharing 28
control panel
buttons 11
features 11
overview 10
copy
authentication type 51
blank 190
borderless has borders 189
borderless photo 126
B
base station. See access point
connection
crop 128
best copy quality 124
blank
crop is wrong 189
default settings 125
enlarge 128
margin shift 129
menu 13
missing information 188
paper size 122
color graphics display
copy preview 121
crop original 128
shift margin 129
color tone, change in print 79
communication mode 50
communication problems
test failed 201
two-way communication
lost 202
copy 190
scan 184
blocked print head 153
Bluetooth
accessibility 25
connect to the HP All-in-
passkey authentication 25
print from a computer 27
radio, turn off 26
security settings 25
paper types,
recommended 123
229
photos, enhance 129
preview 121
DNS server (802.3 wired) 48
documents
unreadable 193
unsupported formats 194
film
reduce 128
size, custom 128
specifications 220
speed 124
text, enhance 129
too dark 187
edit scanned 117
scan 113
double-sided prints 85, 87
dry time, adjust 79
change original type 116
load 58
scan 116
firmware revision mismatch 191
firmware version 46
E
edit
fit to page fails 188
scan preview 118
edit scanned images 117
Embedded Web Server
access using web
browser 45
password settings 47
setup wizard 45
encryption
settings 51
WEP key 36
envelopes
load 68
specifications 219
environment
troubleshooting 186
country/region, set 19
crop
G
general information,
configuration page 46
glass
clean 133
greeting cards, load 70
borderless copy is
wrong 189
fails 195
crop an original 128
crop photos 106
customer support
HP Quick Exchange Service
(Japan) 214
H
Hagaki, load 67
hardware address 49
hardware address (802.3
wired) 47
Korea 214
warranty 211, 213
Environmental product
stewardship program 221
error messages
memory cards 195
out of paper 200
European Union
Directive 2002/95/EC 222
recycling information 223
EWS. See Embedded Web
Server
help
D
menu 14
damaged, ink cartridge 205
dark copy 187
hostname 46, 53
HP Instant Share
send a scan 118
HP Photosmart
send images 101
darken
declaration of conformity
European Economic
Area 228
default gateway 49
default gateway (802.3
wired) 47
default printer, set as 76
default settings
restore 21
default settings, restore 42
device
I
images
edit scanned 117
rotate 107
scan 113
send a scan 118
zoom 106
F
factory defaults, restore 21
fast copy quality 125
fax
paper width incorrect 201
poor quality printouts 164,
improper shutdown 202
index cards, load 67
infrastructure mode 32
ink
no response 173
not found 202
device address (Bluetooth) 52
device name (Bluetooth) 52
disconnected error 196
Display
fax problems
drying time 199
low 179
replace soon 209
sprays inside device 171
sprays inside HP All-in-
One 179
poor print quality 165
smeared ink 164
FCC statement 224
file
icons 12
display
invalid name 194
supported formats 194
change language 151
change measurements 153
sleep state 12
230
Index
ink cartridge
failure 205
lid backing, clean 134
light
memory cards
digital camera cannot
ink cartridges
copy 187
lighten
e-mail photos 101
error message 195
file unreadable 193
HP All-in-Onecannot
inaccessible 182
insert 103
photos missing 193
read or write error 182
save files to computer 103
clean contacts 140
damaged 205
empty 205
error message 209
error messages 203
expired 206
HP ink depleted 207
missing 205
non-HP ink 207
order 143
link
configuration 48
speed 43
load
10 x 15 cm photo paper 66
4 x 6 inch photo paper 66
A4 paper 65
documents 57
envelopes 68
full-size paper 65
greeting cards 70
Hagaki 67
index cards 67
iron-on transfers 70
labels 70
legal paper 65
negatives 58
original 57
slots 95
replace 135
replace soon 209
supply error 206
menus
copy 13
help 14
troubleshoot 152
ink levels
icons 12
ink levels, check 134
ink supplies
missing
information from copy 188
ink cartridge 205
purchase 143
oversized original 60
photos 57
postcards 67
text from scan 186
ink volume, adjust 79
ink, removing ink from skin and
clothing 141
interface card 33
invalid file name 194
IP
settings 43
iron-on transfers 90
N
negatives
change original type 116
load 58
scan 116
network
transparencies 70
M
maintenance
advanced settings 43
connection type 46
interface card 33
restore settings 42
security 36
align printer 138
check ink levels 134
clean exterior 134
clean glass 133
J
jams, paper 72, 153
clean lid backing 134
clean print head 139
replace ink cartridges 135
restore factory defaults 21
self-test report 131
make a copy 121
status 46
upgrade 40
L
labels
network configuration page 46
no scan options error 196
normal copy quality 125
number of copies 122
load 70
specifications 219
landscape orientation 78
legal paper
copy 122
margins
incorrect 177
O
text or graphic cut off 178
maximum resolution quality 124
mDNS service name 47
media. See paper
Media Access Control (MAC)
load 65
order
specifications 219
letter paper
copy 123
ink cartridges 143
ink supplies 143
original type 116
out of paper 200
overheads, print 90
load 65
specifications 219
231
oversized books, load 60
overspray, reduce 80
print borderless 83
print on photo paper 83
remove red-eye 106
send using HP
share 101
transparencies 90
troubleshooting 172
vertical streaks 171
Web pages 92
print cartridges
low ink 179
P
page order 89
paper
print head
choose 61
incompatible types 64
zoom 106
clean 139
failure 208
poor fax printout quality 164,
portrait orientation 78
postcards
load 67
posters 92
preview copy 121
preview image, edit 118
preview print job 80
print
print head, blocked 153
print quality 78
print settings
brightness 79
color tone 79
load 64
misfeed 200
out of 200
recommended copy
types 123
recommended sizes for
printing 76
size incorrect 200
specifications 219
ink volume 79
layout 78
addresses 91
blank printout 179
booklet 87
borderless fails 173
borderless photos 83
both sides of page 85
cancel job 93
CD/DVD labels 84
distorted printout 166
envelopes 91
orientation 78
overspray 80
paper size 76
print quality 164
reduce/enlarge 79
resizing options 79
saturation 79
speed 78
type incorrect 200
width incorrect 201
paper size
copy setting 122
paper type 77
passkey (Bluetooth) 52
password, Embedded Web
peer-to-peer network 35
phone numbers, support 212
phone support 213
phone support period
period for support 213
photo
printer found screen,
Windows 39
printer sharing
envelopes print
incorrectly 172
faded 169
from software application 75
iron-on transfers 90
labels 91
meaningless characters 175
multiple pages on one
sheet 88
Windows 28
printer, align 138
Printing Shortcuts tab 81
problems
photosmart express
Photo browsing 20
photo paper
copy 186
error messages 190
scan 183
copy 123
nothing happens 175
on photo paper 83
posters 92
load 66
specifications 219
photos
Q
quality
add color effect 106
adjust brightness 106
reverse images 90
reversed page order 176
self-test report 131
special print jobs 82
specifications 220
quality, copy 124
R
recycle
edit scanned 117
flip horizontal 106
ink sprays 179
missing 193
ink cartridges 221
red-eye, remove 106
232
Index
reduce/enlarge copies
custom size 128
page layout incorrect 185
load 58
scan 116
resize to fit letter or A4 127
regulatory notices
China 222
preview image, edit 118
save to CD 116
save to computer 115
save to storage device 115
scan specifications 220
send using HP Photosmart
share images 118
text appears as dotted
lines 185
text format incorrect 185
text incorrect 186
to CD/DVD 116
Smart Key 33
smeared ink, fax 164
software application, print
software installation
reinstall 155
troubleshoot 153
sound, adjust volume 20
speed
copy 124
SSID
troubleshoot 161
wireless setting 50
start copy black 11
start copy color 11
stop
declaration of conformity
(European Economic
Area) 228
declaration of conformity
(U.S.) 228
Directive 2002/95/EC 222
FCC statement 224
geräuschemission 225
notice to users in Japan
(power cord) 225
notice to users in Japan
(VCCI) 225
notice to users in Korea 225
regulatory model
identification number 224
wireless statements 226
reinstall software 155
removing ink from skin and
clothing 141
replace ink cartridges 135
reports
resolution
to memory card 115
troubleshooting 183
scan glass
clean 133
scan to
menu 13
security
copy 130
scan 119
support
support process 212
system requirements 219
restore factory settings 21
restore network defaults 42
troubleshoot 36
self-test report 131
send images using HP
Photosmart Share
scanned image 119
set
T
T-shirt transfers. See iron-on
transfers
technical information
copy specifications 220
paper specifications 219
print specifications 220
scan specifications 220
system requirements 219
telephone numbers,
support 212
settings
S
saturation, change in print 79
save
country/region 19
language 19
network 40
photos to computer 103
scanned image 115
scan
restore defaults 42
setup
menu 14
blank 184
text
change original type 116
crop incorrect 185
edit image 117
features 113
from control panel 115
halts 184
sharing 39
dotted lines on scan 185
enhance on copies 129
incorrect format on
scan 185
incorrect or missing on
scan 186
shift left margin 129
ship your device 215
signal strength 50
sleep state 12
slide and negative film holder
load 58
jagged 166
meaningless characters 175
slides
negatives 116
no scan options error 196
change original type 116
233
not filled in 165
smooth fonts 166
Tips Slideshow 21
total packets
U
uninstall software 155
URL 46
received 52
USB cable
transmitted 51
total packets received (802.3
wired) 48
communication lost 202
USB cable installation 151
total packets transmitted (802.3
wired) 48
transparencies
V
visibility (Bluetooth) 52
volume, adjust 20
copy 123
load 70
specifications 219
troubleshoot
W
wireless
blocked print head 153
hardware installation 149
incorrect
measurements 153
language, display 151
low signal 162
network connection 162
network setup 158
Passphrase, invalid 163
printer alignment 152
software installation 153
USB cable 151
radio, turn off 42
setup wizard,
wireless regulatory notices
exposure to wireless
frequency radiation 226
notice to users in Brazil 226
notice to users in
Canada 226
notice to users in
Taiwan 227
notice to users in the
European Economic
wireless router 31
troubleshooting
cannot find the file or
item 183
Z
zoom
communication
problems 145
copy 186
photos 106
error messages 190
file system 179
filename appears as
gibberish 182
others on network can
access my memory
card 183
Printer not Found 159
scan 183
unable to discover
device 158
two-sided prints 85, 87
234
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