HP Hewlett Packard OFFICEJET J4500 User Manual
HP Officejet J4500/J4660/J4680  
All-in-One series  
User Guide  
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HP Officejet J4500/J4660/J4680  
All-in-One series  
User Guide  
9. There are no user-serviceable parts  
inside. Refer servicing to qualified  
service personnel.  
Copyright information  
© 2008 Copyright Hewlett-Packard  
Development Company, L.P.  
Accessibility  
The device provides a number of  
features that make it accessible for  
people with disabilities.  
Hewlett-Packard Company  
notices  
The information contained in this  
document is subject to change without  
notice.  
Visual  
The device software is accessible for  
users with visual impairments or low  
vision through the use of your  
All rights reserved. Reproduction,  
adaptation, or translation of this  
material is prohibited without prior  
written permission of Hewlett-  
Packard, except as allowed under  
copyright laws.  
operating system's accessibility  
options and features. It also supports  
most assistive technology such as  
screen readers, Braille readers, and  
voice-to-text applications. For users  
who are color blind, colored buttons  
and tabs used in the software and on  
the device control panel have simple  
text or icon labels that convey the  
appropriate action.  
The only warranties for HP products  
and services are set forth in the  
express warranty statements  
accompanying such products and  
services. Nothing herein should be  
construed as constituting an  
additional warranty. HP shall not be  
liable for technical or editorial errors  
or omissions contained herein.  
Mobility  
For users with mobility impairments,  
the device software functions can be  
executed through keyboard  
commands. The software also  
supports Windows accessibility  
options such as StickyKeys,  
Acknowledgements  
Windows, Windows XP, and Windows  
Vista are U.S. registered trademarks  
of Microsoft Corporation.  
ToggleKeys, FilterKeys, and  
MouseKeys. The device doors,  
buttons, paper trays, and paper  
guides can be operated by users with  
limited strength and reach.  
ENERGY STAR and the ENERGY  
STAR mark are registered U.S. marks.  
Safety information  
Support  
For more details about the  
accessibility of this product and HP's  
commitment to product accessibility,  
visit HP's Web site at www.hp.com/  
accessibility.  
Always follow basic safety  
precautions when using this product  
to reduce risk of injury from fire or  
electric shock.  
For accessibility information for the  
Mac OS, visit the Apple Web site at  
www.apple.com/accessibility.  
1. Read and understand all  
instructions in the documentation that  
comes with the device.  
2. Use only a grounded electrical  
outlet when connecting this product to  
a power source. If you do not know  
whether the outlet is grounded, check  
with a qualified electrician.  
3. Observe all warnings and  
instructions marked on the product.  
4. Unplug this product from wall  
outlets before cleaning.  
5. Do not install or use this product  
near water, or when you are wet.  
6. Install the product securely on a  
stable surface.  
7. Install the product in a protected  
location where no one can step on or  
trip over the line cord, and the line  
cord cannot be damaged.  
8. If the product does not operate  
normally, see Maintain and  
troubleshoot.  
     
Contents  
1
Get started  
Find other resources for the product .........................................................................................8  
Understand the device parts .....................................................................................................9  
Front view .........................................................................................................................10  
Printing supplies area .......................................................................................................10  
Back view .........................................................................................................................11  
Device control panel buttons and lights ............................................................................11  
Device control panel buttons and lights ............................................................................13  
Connection information .....................................................................................................14  
2
Use the device  
Use device control panel menus .............................................................................................16  
Device control-panel message types ......................................................................................16  
Status messages ..............................................................................................................16  
Warning messages ...........................................................................................................17  
Error messages ................................................................................................................17  
Critical error messages .....................................................................................................17  
Change device settings ..........................................................................................................17  
Use the HP Solution Center (Windows) ..................................................................................18  
Use the HP photo and imaging software ................................................................................18  
Load originals .........................................................................................................................19  
Load an original on the scanner glass ..............................................................................20  
Load an original in the automatic document feeder (ADF) ................................................21  
Select print media ...................................................................................................................22  
Tips for selecting and using print media ...........................................................................22  
Understand specifications for supported media ................................................................23  
Understand supported sizes .......................................................................................23  
Understand supported media types and weights ........................................................26  
Set minimum margins .......................................................................................................26  
Load media .............................................................................................................................27  
Print on special and custom-sized media ...............................................................................28  
Print borderless ......................................................................................................................29  
Set up speed-dial entries ........................................................................................................30  
Set up fax numbers as speed-dial entries or groups ......................................................... 31  
Set up speed-dial entries ............................................................................................31  
Set up a speed-dial group ...........................................................................................31  
Print and view a list of speed-dial entries ..........................................................................32  
View a list of speed-dial entries ..................................................................................32  
3
Print  
Change print settings ..............................................................................................................33  
Change settings from an application for current jobs (Windows) ......................................33  
Change default settings for all future jobs (Windows) .......................................................33  
Change settings (Mac OS) ...............................................................................................34  
Cancel a print job ....................................................................................................................34  
1
4
Scan  
Scan an original ......................................................................................................................35  
Scan an original (direct connection) ..................................................................................35  
Scan from a TWAIN-compliant or a WIA-compliant program ..................................................36  
Scan from a TWAIN-compliant program ...........................................................................36  
Scan from a WIA-compliant program ................................................................................36  
Edit a scanned original ...........................................................................................................36  
Edit a scanned photo or graphic .......................................................................................37  
Edit a scanned document using optical character recognition (OCR) software ................37  
Change scan settings .............................................................................................................37  
Cancel a scan job ...................................................................................................................37  
5
6
Copy  
Make copies ...........................................................................................................................38  
Cancel a copy job ...................................................................................................................39  
Fax  
Send a fax ..............................................................................................................................40  
Send a basic fax ...............................................................................................................40  
Send a fax manually from a phone ...................................................................................41  
Send a fax using monitor dialing .......................................................................................43  
Send a fax from memory ..................................................................................................43  
Schedule a fax to send later .............................................................................................44  
Send a fax to multiple recipients .......................................................................................44  
Send a fax to multiple recipients from the device control panel ..................................45  
Send a color original or photo fax .....................................................................................45  
Change the fax resolution and Lighter / Darker settings .................................................46  
Change the fax resolution ...........................................................................................46  
Change the Lighter / Darker setting ..........................................................................47  
Set new default settings ..............................................................................................47  
Send a fax in Error Correction Mode ................................................................................47  
Receive a fax ..........................................................................................................................48  
Receive a fax manually .....................................................................................................48  
Set up backup fax .............................................................................................................49  
Reprint received faxes from memory ................................................................................50  
Poll to receive a fax ..........................................................................................................50  
Forward faxes to another number .....................................................................................51  
Set the paper size for received faxes ................................................................................52  
Set automatic reduction for incoming faxes ......................................................................52  
Block junk fax numbers .....................................................................................................52  
Add numbers to the junk fax list ..................................................................................53  
Remove numbers from the junk fax list .......................................................................53  
Receive faxes to your computer .......................................................................................53  
Activate Fax to PC ......................................................................................................54  
Modify Fax to PC settings ...........................................................................................55  
2
Contents  
Change fax settings ................................................................................................................55  
Configure the fax header ..................................................................................................55  
Set the answer mode (Auto answer) .................................................................................56  
Set the number of rings before answering ........................................................................56  
Change the answer ring pattern for distinctive ring ...........................................................57  
Set the fax error correction mode .....................................................................................57  
Set the dial type ................................................................................................................58  
Set the redial options ........................................................................................................58  
Set the fax speed ..............................................................................................................58  
Fax over the Internet ............................................................................................................... 59  
Test fax setup .........................................................................................................................60  
Use reports .............................................................................................................................60  
Print fax confirmation reports ............................................................................................61  
Print fax error reports ........................................................................................................61  
Print and view the fax log ..................................................................................................62  
Cancel a fax ............................................................................................................................62  
7
Configure and manage  
Manage the device .................................................................................................................63  
Monitor the device ............................................................................................................63  
Administer the device .......................................................................................................64  
Use device management tools ...............................................................................................64  
Toolbox (Windows) ...........................................................................................................64  
Open the Toolbox .......................................................................................................65  
Toolbox tabs ...............................................................................................................65  
Embedded Web server (HP Officejet J4680 only) ............................................................66  
To open the embedded Web server ...........................................................................66  
Embedded Web server pages ....................................................................................66  
HP Printer Utility (Mac OS) ...............................................................................................67  
Open the HP Printer Utility ..........................................................................................67  
HP Printer Utility panels ..............................................................................................67  
Understand the self-test report ...............................................................................................68  
Set up faxing for the device ....................................................................................................69  
Set up faxing (parallel phone systems) .............................................................................69  
Choose the correct fax setup for your home or office .................................................70  
Select your fax setup case ..........................................................................................72  
Case A: Separate fax line (no voice calls received) ....................................................73  
Case B: Set up the device with DSL ...........................................................................74  
Case C: Set up the device with a PBX phone system or an ISDN line .......................75  
Case D: Fax with a distinctive ring service on the same line ......................................76  
Case E: Shared voice/fax line .....................................................................................77  
Case F: Shared voice/fax line with voice mail .............................................................78  
Case G: Fax line shared with computer modem (no voice calls received) ..................79  
Case H: Shared voice/fax line with computer modem ................................................81  
Case I: Shared voice/fax line with answering machine ...............................................85  
Case J: Shared voice/fax line with computer modem and answering machine ...........86  
Case K: Shared voice/fax line with computer dial-up modem and voice mail .............90  
Serial-type fax setup .........................................................................................................92  
3
Configure the device (Windows) .............................................................................................93  
Install the software before connecting the device (recommended) ...................................93  
Connect the device before installing the software ............................................................. 94  
Share the device on a locally shared network ..................................................................94  
Configure the device (Mac OS) ..............................................................................................95  
To install the software .......................................................................................................95  
Share the device on a locally shared network ..................................................................95  
Set up the device for wireless communication (HP Officejet J4680 only) ...............................96  
Understand 802.11 wireless network settings ..................................................................97  
To set up wireless communication using the device control panel with wireless  
setup wizard .....................................................................................................................98  
To set up wireless communication using the installer (Windows) .....................................99  
To set up the device on a wireless network (Mac OS) ......................................................99  
To turn off wireless communication ................................................................................100  
To print a wireless test page ...........................................................................................100  
Reset wireless settings ...................................................................................................100  
Guidelines for reducing interference on a wireless network ............................................100  
Guidelines for ensuring wireless network security ..........................................................100  
To add hardware addresses to a WAP .....................................................................101  
Other guidelines ........................................................................................................101  
Uninstall and reinstall the software .......................................................................................101  
8
Maintain and troubleshoot  
Work with ink cartridges ........................................................................................................104  
Supported ink cartridges .................................................................................................104  
Handle the ink cartridges ................................................................................................105  
Replace the ink cartridges ..............................................................................................105  
Align the ink cartridges ...................................................................................................108  
Clean the ink cartridges ..................................................................................................110  
Clean the ink cartridge contacts ...................................................................................... 111  
Clean the area around the ink nozzles ...........................................................................112  
Store printing supplies ....................................................................................................114  
Clean the device ...................................................................................................................115  
Clean the scanner glass .................................................................................................115  
Clean the exterior ...........................................................................................................116  
Clean the automatic document feeder ............................................................................116  
General troubleshooting tips and resources .........................................................................119  
Solve printing problems ........................................................................................................120  
The device shuts down unexpectedly .............................................................................120  
Error message appears on control-panel display ............................................................ 120  
The device is not responding (nothing prints) .................................................................121  
Device takes a long time to print .....................................................................................121  
Blank or partial page printed ...........................................................................................121  
Something on the page is missing or incorrect ...............................................................122  
Placement of the text or graphics is wrong .....................................................................122  
The device prints half a page, then ejects the paper ......................................................123  
4
Contents  
Poor print quality and unexpected printouts ..........................................................................123  
Common poor quality printout problems .........................................................................124  
Meaningless characters print ..........................................................................................124  
Ink is smearing ................................................................................................................ 125  
Ink is not filling the text or graphics completely ...............................................................125  
Output is faded or dull colored ........................................................................................126  
Colors are printing as black and white ............................................................................126  
Wrong colors are printing ................................................................................................126  
Printout shows bleeding colors .......................................................................................127  
Colors do not line up properly .........................................................................................127  
Lines or dots are missing from text or graphics ..............................................................127  
Solve paper-feed problems ...................................................................................................127  
Solve scan problems ............................................................................................................129  
Scanner did nothing ........................................................................................................129  
Scan takes too long ........................................................................................................130  
Part of the document did not scan or text is missing .......................................................130  
Text cannot be edited .....................................................................................................130  
Error messages appear ..................................................................................................131  
Scanned image quality is poor ........................................................................................131  
Scan defects are apparent ..............................................................................................132  
Solve copy problems ............................................................................................................133  
No copy came out ...........................................................................................................133  
Copies are blank .............................................................................................................133  
Documents are missing or faded ....................................................................................134  
Size is reduced ...............................................................................................................134  
Copy quality is poor ........................................................................................................134  
Copy defects are apparent .............................................................................................135  
The device prints half a page, then ejects the paper ......................................................135  
Error messages appear ..................................................................................................135  
Paper mismatch ..............................................................................................................135  
Solve fax problems ...............................................................................................................136  
The fax test failed ...........................................................................................................136  
Solve wireless problems (HP Officejet J4680 only) ..............................................................148  
Troubleshoot installation issues ............................................................................................150  
Hardware installation suggestions ..................................................................................150  
Software installation suggestions .................................................................................... 151  
Clear jams ............................................................................................................................152  
Clear paper jams ............................................................................................................152  
Avoid paper jams ............................................................................................................154  
A
B
HP supplies and accessories  
Order printing supplies online ...............................................................................................155  
Supplies ................................................................................................................................155  
HP media ........................................................................................................................155  
Support and warranty  
Hewlett-Packard limited warranty statement .........................................................................157  
Obtain electronic support ......................................................................................................158  
5
Obtain HP telephone support ...............................................................................................158  
Before you call ................................................................................................................158  
Support process .............................................................................................................. 159  
HP support by phone ......................................................................................................159  
Phone support period ...............................................................................................159  
Telephone support numbers .....................................................................................159  
Placing a call .............................................................................................................159  
After the phone support period .................................................................................159  
Additional warranty options .............................................................................................160  
HP Quick Exchange Service (Japan) ..............................................................................160  
Call HP Korea customer support ....................................................................................160  
Prepare the device for shipment ...........................................................................................161  
Remove the ink cartridges before shipment ...................................................................161  
Pack the device ....................................................................................................................162  
C
Device specifications  
Physical specifications ..........................................................................................................164  
Product features and capacities ...........................................................................................165  
Processor and memory specifications ..................................................................................165  
System requirements ............................................................................................................165  
Network protocol specifications ............................................................................................166  
Embedded Web server specifications ................................................................................... 167  
Print specifications ................................................................................................................167  
Fax specifications .................................................................................................................167  
Scan specifications ...............................................................................................................168  
Environmental specifications ................................................................................................168  
Electrical specifications .........................................................................................................168  
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............168  
D
Regulatory information  
FCC statement .....................................................................................................................171  
Notice to users in Korea .......................................................................................................171  
VCCI (Class B) compliance statement for users in Japan ....................................................172  
Notice to users in Japan about the power cord .....................................................................172  
RoHS notices (China only) ...................................................................................................172  
Noise emission statement for Germany ................................................................................172  
Notice to users of the U.S. telephone network: FCC requirements .......................................173  
Notice to users of the Canadian telephone network .............................................................174  
Notice to users in the European Economic Area ..................................................................175  
Notice to users of the German telephone network ................................................................175  
Australia wired fax statement ................................................................................................175  
Regulatory information for wireless products ........................................................................176  
Exposure to radio frequency radiation ............................................................................176  
Notice to users in Brazil ..................................................................................................176  
Notice to users in Canada ..............................................................................................176  
Notice to users in Taiwan ...............................................................................................177  
European Union regulatory notice ..................................................................................178  
Warning for Australia and New Zealand with phone handset ...............................................178  
Regulatory model number ....................................................................................................179  
6
Contents  
Declaration of conformity ......................................................................................................179  
J4500 ..............................................................................................................................180  
J4660 ..............................................................................................................................181  
J4680 ..............................................................................................................................182  
Energy Star® notice .............................................................................................................183  
Index...........................................................................................................................................184  
7
1 Get started  
This guide provides details about how to use the device and to resolve problems.  
•
•
Find other resources for the product  
Understand the device parts  
NOTE: If you are using the device with a computer running Windows 2000,  
Windows XP Starter Edition, or Windows XP x64, some features might not be  
available. For more information, see Operating system compatibility.  
Find other resources for the product  
You can obtain product information and further troubleshooting resources that are not  
included in this guide from the following resources:  
Resource  
Description  
Location  
Provides illustrated setup  
information.  
A printed version of the  
document is provided with  
the device.  
Setup poster  
Readme file and release notes Provide late-breaking  
information and  
Included on the Starter CD.  
troubleshooting tips.  
Toolbox (Microsoft®  
Windows®)  
Provides access to  
maintenance services.  
The Toolbox is typically  
installed with the device  
software as an available  
installation option.  
For more information, see  
Toolbox (Windows).  
HP Printer Utility (Mac OS)  
Contains tools to configure  
print settings, calibrate the  
device, clean the ink  
cartridges, print the  
The HP Printer Utility is  
typically installed with the  
device software.  
configuration page, order  
supplies online, and find  
support information from the  
Web site.  
For more information, see HP  
Printer Utility (Mac OS).  
Device control panel  
Provides status, error, and  
warning information about  
operations.  
For more information, see  
Device control panel buttons  
and lights.  
Logs and reports  
Provides information about  
events that have occurred.  
For more information, see  
Monitor the device.  
Self-Test diagnostic page  
Device information:  
For more information, see  
Understand the self-test  
report.  
•
Product name  
Model number  
◦
◦
8
Get started  
         
(continued)  
Resource  
Description  
Location  
Serial number  
◦
◦
Firmware version  
number  
Number of pages printed  
from the trays and  
accessories  
•
Ink levels  
•
•
Ink cartridge health status  
HP Web sites  
Provide the latest printer  
software, and product and  
support information.  
www.hp.com/support  
www.hp.com  
HP telephone support  
Lists information to contact  
HP. During the warranty  
period, this support is often  
free of charge.  
For more information, see  
Obtain HP telephone support.  
HP photo and imaging  
software help  
Provides information about  
using the software.  
For more information, see  
Use the HP photo and  
imaging software.  
Control Panel Guide  
Device control panel  
instructions  
Available through Solution  
Center and Toolbox  
(Windows).  
Understand the device parts  
•
•
•
•
•
•
Front view  
Printing supplies area  
Back view  
Device control panel buttons and lights  
Device control panel buttons and lights  
Connection information  
Understand the device parts  
9
 
Chapter 1  
Front view  
1
Device control panel  
Main tray  
2
3
4
5
Front access door  
Scanner glass  
Automatic document feeder  
Printing supplies area  
1
2
Front access door  
Ink cartridges  
10  
Get started  
       
Back view  
1
Rear universal serial bus (USB) port  
Power input  
2
3
4
1-LINE (fax)  
2-EXT (phone)  
Device control panel buttons and lights  
The following diagram and related table provide a quick reference to the device control  
panel features.  
Label  
Name and Description  
1
2
3
4
5
6
Keypad: Enters values.  
Attention light: Indicates an error condition.  
Back button: Reverts back to its previous setting or upper level menu.  
Left arrow button: Navigates forward through settings in the menus.  
OK button: Selects the current menu or setting.  
Right arrow button: Navigates in reverse through settings in the menus.  
Understand the device parts  
11  
                 
Chapter 1  
(continued)  
Label  
7
Name and Description  
Setup: Presents the Setup menu for generating reports and other maintenance settings, and  
for accessing the Help menu. The topic that you select from the Help menu opens a help  
window on your computer screen.  
8
Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the  
function selected.  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer  
must be turned on and you must be logged on, and the software must be installed and  
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed  
and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available when you turn  
on the computer.  
9
Cancel: Stops a job, exits a menu, or exits settings.  
Scan function indicator  
10  
11  
12  
13  
14  
15  
PC Copy Color function indicator  
PC Copy B&W function indicator  
Fax Color function indicator  
Fax B&W function indicator  
Power: Turns the device on or off. The Power button is lit when the device is on. The light  
blinks while performing a job.  
When the device is turned off, a minimal amount of power is still supplied. To completely  
disconnect the power supply, turn the device off, and then unplug the power cord.  
16  
17  
18  
Low ink indicator  
Original loaded indicator  
Paper jam indicator  
12  
Get started  
                       
Device control panel buttons and lights  
Figure 1-1 Model J4660 device control panel  
Figure 1-2 Model J4680 device control panel  
Label  
Name and Description  
1
2
3
4
5
6
7
Keypad: Enters values.  
Attention light: Indicates an error condition.  
Back button: Reverts back to its previous setting or upper level menu.  
Left arrow button: Navigates forward through settings in the menus.  
OK button: Selects the current menu or setting.  
Right arrow button: Navigates in reverse through settings in the menus.  
Setup: Presents the Setup menu for generating reports and other maintenance settings, and  
for accessing the Help menu. The topic that you select from the Help menu opens a help  
window on your computer screen.  
8
Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the  
function selected.  
Understand the device parts  
13  
                 
Chapter 1  
(continued)  
Label  
Name and Description  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer  
must be turned on and you must be logged on, and the software must be installed and  
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed  
and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available when you turn  
on the computer.  
9
Cancel: Stops a job, exits a menu, or exits settings.  
Scan function indicator  
10  
11  
12  
13  
14  
15  
PC Copy Color function indicator  
PC Copy B&W function indicator  
Fax Color function indicator  
Fax B&W function indicator  
Power: Turns the device on or off. The Power button is lit when the device is on. The light  
blinks while performing a job.  
When the device is turned off, a minimal amount of power is still supplied. To completely  
disconnect the power supply, turn the device off, and then unplug the power cord.  
16  
17  
Redial button (model J4660): Displays the last number dialed.  
Speed dial button (model J4660): Selects the first entry in the list of programmed speed  
dial entries.  
18  
Wireless button (model J4680): Turns the 802.11g wireless feature on or off. The button is  
lit when the wireless feature is on.  
19  
20  
21  
Low ink indicator  
Original loaded indicator  
Paper jam indicator  
Connection information  
Description  
Recommended  
Supported software  
features  
Setup instructions  
number of connected  
computers for best  
performance  
One computer  
All features are  
supported.  
Follow the setup poster  
guide for detailed  
instructions.  
USB connection  
connected with a USB  
cable to the rear USB  
2.0 high-speed port on  
the device.  
Up to five computers.  
All features resident on  
the host computer are  
supported. Only print is  
supported from the  
other computers.  
Follow the instructions  
in Share the device on a  
locally shared network.  
Printer sharing  
The host computer must  
be turned on at all  
times, or the other  
computers cannot print  
to the device.  
14  
Get started  
                                 
(continued)  
Description  
Recommended  
Supported software  
features  
Setup instructions  
number of connected  
computers for best  
performance  
802.11 wireless (HP  
Officejet J4680 only)  
Up to five computers  
connected to the device  
using a hub or router.  
All features are  
supported, including  
Webscan.  
Follow the instructions  
in Set up the device for  
wireless communication  
(HP Officejet J4680 only).  
Understand the device parts  
15  
2 Use the device  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
Use device control panel menus  
Device control-panel message types  
Change device settings  
Use the HP Solution Center (Windows)  
Use the HP photo and imaging software  
Load originals  
Select print media  
Load media  
Print on special and custom-sized media  
Print borderless  
Set up speed-dial entries  
Use device control panel menus  
The following sections provide a quick reference to top-level menus that appear on the  
control-panel display. To display a menu, press the menu button for the function you  
want to use.  
•
Scan menu: Presents a list of destinations. Some destinations require the HP  
Photosmart Software to be loaded.  
•
Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax  
menu. Menu options include:  
◦
◦
◦
◦
Modifying resolution  
Lightening/darkening  
Sending delayed faxes  
Setting up new defaults  
Device control-panel message types  
This section contains the following topics:  
•
•
•
•
Status messages  
Warning messages  
Error messages  
Critical error messages  
Status messages  
Status messages reflect the current state of the device. They inform you of normal  
operation and require no action to clear them. They change as the state of the device  
changes. Whenever the device is ready, not busy, and has no pending warning  
messages, the date and time appear if the device is turned on.  
16  
Use the device  
             
Warning messages  
Warning messages inform you of events that require your attention, but they do not  
prevent the device from operating. An example of a warning message is Low On Ink.  
Error messages  
Error messages communicate that some action must be performed, such as adding  
media or clearing a media jam. These messages are usually accompanied by a  
blinking red Attention light. Take the appropriate action to continue printing.  
If the error message shows an error code, press the Power button to turn off the  
device, and then turn it on again. In most situations, this action solves the problem. If  
the message persists, your device might need service.  
Critical error messages  
Critical error messages inform you of a device failure. Some of these messages can  
be cleared by pressing the Power button to turn off the device, and then turning it on  
again. If a critical error persists, service is required. For more information, see Support  
and warranty.  
Change device settings  
You can change the device settings from these places:  
•
•
From the device control panel.  
From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For  
more information, see Use the HP photo and imaging software.  
NOTE: When you are configuring settings in HP Solution Center or in the HP  
Device Manager, you cannot see the settings that have been configured from the  
device control panel.  
To change settings from the device control panel  
1. At the device control panel, press the left or right arrow keys to navigate to the  
function you are using (for example, Fax). Press OK to select that function.  
2. To reach the option that you want to change, use one of the following methods:  
•
Press a control-panel button, and then use the left or right arrow keys to adjust  
the value.  
•
Select the option from the menu on the control-panel display.  
3. Select the value that you want, and then press OK.  
To change settings from the HP Solution Center (Windows)  
▲ See Use the HP photo and imaging software.  
17  
Change device settings  
               
Chapter 2  
To change settings from the HP photo and imaging software (Mac OS)  
1. Click the HP Device Manager icon in the Dock.  
2. Select the device in the Devices drop-down menu.  
3. On the Information and Settings menu, click an item that you want to change.  
Use the HP Solution Center (Windows)  
On a Windows computer, the HP Solution Center is the entry point for the  
HP Photosmart Software. Use the HP Solution Center to change print settings, order  
supplies, and access the onscreen Help.  
The features available in the HP Solution Center vary depending on the devices you  
have installed. The HP Solution Center is customized to show icons that are  
associated with the selected device. If the selected device is not equipped with a  
particular feature, then the icon for that feature does not appear in the HP Solution  
Center.  
If the HP Solution Center on your computer does not contain any icons, an error might  
have occurred during the software installation. To correct this, use the Control Panel in  
Windows to completely uninstall the HP Photosmart Software, and then reinstall the  
software. For more information, see the onscreen Help that came with the device.  
For information about opening the HP Solution Center, see Use the HP photo and  
imaging software.  
Use the HP photo and imaging software  
You can use the HP photo and imaging software to access many features that are not  
available from the device control panel.  
The software is installed on your computer during setup. For further information, see  
the setup documentation that came with your device.  
Access to the HP photo and imaging software differs by operating system (OS). For  
example, if you have a Windows computer, the HP photo and imaging software entry  
point is the HP Photosmart Software window. If you have a Macintosh computer, the  
HP photo and imaging software entry point is the HP Photosmart Studio window.  
18  
Use the device  
       
Regardless, the entry point serves as the launching pad for the HP photo and imaging  
software and services.  
To open the HP Photosmart Software on a Windows computer  
1. Do one of the following:  
•
•
On the Windows desktop, double-click the HP Photosmart Software icon.  
In the system tray at the far right of the Windows taskbar, double-click the HP  
Digital Imaging Monitor icon.  
•
On the taskbar, click Start, point to Programs or All Programs, select HP,  
and then click HP Photosmart Software.  
2. If you have more than one HP device installed, select the tab with your product's  
name.  
NOTE: On a Windows computer, the features available in the HP Photosmart  
Software vary depending on the devices you have installed. The software is  
customized to show icons that are associated with the selected device. If the  
selected device is not equipped with a particular feature, then the icon for that  
feature does not appear in the software.  
TIP: If the HP Photosmart Software on your computer does not contain any  
icons, an error might have occurred during the software installation. To correct  
this, use the Control Panel in Windows to completely uninstall the  
HP Photosmart Software; then reinstall the software. For more information, see  
the setup poster that came with your device.  
To open the HP Photosmart Studio software on a Macintosh computer  
1. Click the HP Photosmart Studio icon in the Dock.  
The HP Photosmart Studio window appears.  
2. In the HP Photosmart Studio task bar, click Devices.  
The HP Device Manager window appears.  
3. Select your device from the Device drop-down menu.  
From here, you can scan, import documents, and perform maintenance  
procedures such as checking the ink levels for the ink cartridges.  
NOTE: On a Macintosh computer, the features available in the  
HP Photosmart Studio software vary depending on the selected device.  
TIP: When the HP Photosmart Studio software is opened, you can gain  
access to the Dock menu shortcuts by selecting and holding the mouse button  
over the HP Photosmart Studio icon in the Dock.  
Load originals  
You can load an original for a copy or a scan job on the scanner glass.  
•
•
Load an original on the scanner glass  
Load an original in the automatic document feeder (ADF)  
Load originals  
19  
 
Chapter 2  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
Load an original on the scanner glass  
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the  
glass.  
NOTE: Many of the special features will not work correctly if the glass and lid  
backing are not clean. For more information, see Clean the device.  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
To load an original on the scanner glass  
1. Lift the scanner lid.  
2. Load your original print side down in the right front corner of the glass.  
TIP: For more help on loading an original, refer to the engraved guides along  
the edge of the glass.  
3. Close the lid.  
20  
Use the device  
   
Load an original in the automatic document feeder (ADF)  
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size  
document by placing it in the document feeder tray.  
CAUTION: Do not load photos in the ADF; this might cause damage to your  
photos.  
NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed  
using the ADF. Some features do not work when you load your originals in the  
ADF. You must load your originals on the glass.  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
The document feeder tray holds a maximum of 50 sheets of plain paper.  
To load an original in the document feeder tray  
1. Load your original, with the print side up, into the document feeder tray. Place the  
pages so that the top edge of the document goes in first. Slide the media into the  
automatic document feeder until you hear a beep or see a message on the display  
indicating that the loaded pages were detected.  
TIP: For more help on loading originals in the automatic document feeder,  
refer to the diagram engraved in the document feeder tray.  
2. Slide the width guides inward until they stop at the left and right edges of the media.  
NOTE: Remove all originals from the document feeder tray before lifting the lid on  
the device.  
Load originals  
21  
     
Chapter 2  
Select print media  
The device is designed to work well with most types of office media. It is best to test a  
variety of print media types before buying large quantities. Use HP media for optimum  
print quality. Visit the HP Web site at www.hp.com for more information about HP  
media.  
•
•
•
Tips for selecting and using print media  
Understand specifications for supported media  
Set minimum margins  
Tips for selecting and using print media  
For the best results, observe the following guidelines.  
•
Always use media that conforms to the device specifications. For more  
information, see Understand specifications for supported media.  
•
•
Load only one type of media at a time into a tray.  
Load media print-side down and aligned against the right and back edges of the  
tray. For more information, see Load media.  
•
•
Do not overload the trays. For more information, see Understand specifications for  
supported media.  
To prevent jams, poor print quality, and other printing problems, avoid the following  
media:  
◦
◦
◦
◦
◦
Multipart forms  
Media that is damaged, curled, or wrinkled  
Media with cutouts or perforations  
Media that is heavily textured, embossed, or does not accept ink well  
Media that is too lightweight or stretches easily  
Cards and envelopes  
•
Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or  
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or  
areas that are wrinkled, torn, or otherwise damaged.  
•
•
Use tightly constructed envelopes, and make sure the folds are sharply creased.  
Load envelopes with the flaps facing up.  
Photo media  
•
Use the Best mode to print photographs. Note that in this mode, printing takes  
longer and more memory is required from your computer.  
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack  
up may cause smearing.  
22  
Use the device  
           
Transparencies  
•
Insert transparencies with the rough side down and the adhesive strip pointing  
towards the back of the device.  
•
Use the Normal mode to print transparencies. This mode provides longer drying  
time and ensures that the ink dries completely before the next page is delivered to  
the main tray.  
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack  
up may cause smearing.  
Custom-sized media  
•
•
Use only custom-sized media that is supported by the device.  
If your application supports custom-sized media, set the media size in the  
application before printing the document. If not, set the size in the print driver. You  
might need to reformat existing documents to print them correctly on custom-sized  
media.  
Understand specifications for supported media  
Use the Understand supported sizes and Understand supported media types and  
weights tables to determine the correct media to use with your device, and determine  
what features will work with your media.  
•
•
Understand supported sizes  
Understand supported media types and weights  
Understand supported sizes  
Media size  
Main tray  
Standard media sizes  
8.5 x 13 inches (216 x 330 mm)  
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)  
A4 (210 x 297 mm; 8.3 x 11.7 inches)  
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)  
B5 (182 x 257 mm; 7.17 x 10.12 inches)  
A5 (148 x 210 mm; 5.8 x 8.3 inches)  
Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)  
Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)  
Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)  
Ofuku hagaki  
Borderless B7 ISO  
23  
Select print media  
           
Chapter 2  
(continued)  
Media size  
Main tray  
Borderless hagaki (100 x 148 mm)  
Borderless (10 x 15 cm, tab)  
Borderless (4 x 6 inches, tab)  
Borderless (4 x 6 inches, tab)  
Borderless (10 x 20 cm, tab)  
Borderless (4 x 8 inches, tab)  
Borderless HV  
Borderless A6  
Borderless cabinet  
Borderless 2L (same dimension as 5 x 7 inches)  
Borderless (13 x 18 cm), same dimension as 5 x 7 inches  
Borderless (8.5 x 11 inches)  
B7 ISO  
10 x 15 cm (tab)  
4 x 6 inches (tab)  
10 x 20 cm (tab)  
4 x 8 inches (tab)  
HV  
Cabinet  
2L (same dimension as 5 x 7 inches)  
13 x 18 cm (same dimension as 5 x 7 inches)  
Envelopes  
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)  
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)  
Card Envelope (111 x 152 mm; 4.4 x 6 inches)  
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)  
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)  
24  
Use the device  
 
(continued)  
Media size  
Main tray  
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)  
Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)  
Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)  
Cards  
Index card (76.2 x 127 mm; 3 x 5 inches)  
Index card (102 x 152 mm; 4 x 6 inches)  
Index card (127 x 203 mm; 5 x 8 inches)  
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)  
Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)  
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)  
Photo media  
Photo media (102 x 152 mm; 4 x 6 inches)  
Photo media (5 x 7 inches)  
Photo media (8 x 10 inches)  
Photo media (10 x 15 cm)  
Photo L (89 x 127 mm; 3.5 x 5 inches)  
Borderless photo media (102 x 152 mm; 4 x 6 inches)  
Borderless photo media (5 x 7 inches)  
Borderless photo media (8 x 10 inches)  
Borderless photo media (8.5 x 11 inches)  
Borderless photo media (10 x 15 cm)  
Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)  
Other media  
Custom-sized media between between 76.20 to 210.06 mm wide and  
101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches  
long)  
Panorama (4 x 12 inches)  
Borderless panorama (4 x 12 inches)  
25  
Select print media  
     
Chapter 2  
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not  
compatible with photo hagaki from Japan Post.  
Understand supported media types and weights  
Tray  
Type  
Weight  
Capacity  
60 to 105 g/m2  
Main tray  
Paper  
Up to 100 sheets of  
plain paper  
(16 to 28 lb bond)  
(25 mm or 1 inch  
stacked)  
Transparencies  
Photo media  
Labels  
Up to 70 sheets  
(17 mm or 0.67 inch  
stacked)  
280 g/m2  
Up to 100 sheets  
(17 mm or 0.67 inch  
stacked)  
(75 lb bond)  
Up to 100 sheets  
(17 mm or 0.67 inch  
stacked)  
75 to 90 g/m2  
Envelopes  
Up to 30 sheets  
(17 mm or 0.67 inch  
stacked)  
(20 to 24 lb bond  
envelope)  
Up to 200 g/m2  
(110 lb index)  
Cards  
Up to 80 cards  
Main tray  
All supported media  
Up to 100 sheets of  
plain paper (text  
printing)  
Set minimum margins  
The document margins must match (or exceed) these margin settings in portrait  
orientation.  
26  
Use the device  
         
Media  
(1) Left  
margin  
(2) Right  
margin  
(3) Top  
margin  
(4) Bottom  
margin*  
U.S. Letter  
U.S. Legal  
A4  
3.0 mm  
(0.118  
inches)  
3.0 mm  
(0.118  
inches)  
3.0 mm  
(0.118 inches) (0.118  
inches)  
3.0 mm  
U.S. Executive  
U.S. Statement  
B5  
A5  
Cards  
Custom-sized media  
Photo media  
Envelopes  
3.0 mm  
(0.118  
inches)  
3.0 mm  
(0.118  
inches)  
3.0 mm  
(0.118 inches) (0.563  
inches)  
14.3 mm  
* To achieve this margin setting on a computer running Windows, click the Advanced  
tab in the print driver, and select Minimize Margins.  
Load media  
This section provides instructions for loading media into the device.  
To load main tray  
1. Pull out the tray extender.  
27  
Load media  
     
Chapter 2  
2. Insert the media print-side down along the right of the main tray. Make sure the  
stack of media aligns with the right and back edges of the tray, and does not  
exceed the line marking in the tray.  
NOTE: Do not load paper while the device is printing.  
3. Slide the media guides in the tray to adjust them for the media size that you have  
loaded.  
Print on special and custom-sized media  
To print on special or custom-sized media (Windows)  
1. Load the appropriate media. For more information, see Load media.  
2. With a document open, click Print on the File menu, and then click Setup,  
Properties, or Preferences.  
3. Click the Paper/Features tab.  
4. Select the media size from the Size is drop-down list.  
To set a custom media size:  
a. Click the Custom button.  
b. Type a name for the new custom size.  
c. In the Width and Height boxes, type the dimensions, and then click Save.  
d. Click OK twice to close the properties or preferences dialog box. Open the  
dialog box again.  
e. Select the new custom size.  
5. To select the media type:  
a. Click More in the Type is drop-down list.  
b. Click the desired media type, and then click OK.  
6. Select the media source from the Source is drop-down list.  
7. Change any other settings, and then click OK.  
8. Print your document.  
To print on special or custom-sized media (Mac OS)  
1. Load the appropriate media. For more information, see Load media.  
2. On the File menu, click Page Setup.  
28  
Use the device  
       
3. Verify that the correct printer is selected.  
4. Select the media size.  
5. To set a custom media size:  
a. Click Manage Custom Sizes in the Paper Size pull-down menu.  
b. Click New and type a name for the size in the Paper Size Name box.  
c. In the Width and Height boxes, type the dimensions and set the margins, if  
desired.  
d. Click Done or OK, and then click Save.  
6. On the File menu, click Page Setup, and then select the new custom size.  
7. Click OK.  
8. On the File menu, click Print.  
9. Open the Paper Handling panel.  
10. Under Destination Paper Size, click the Scale to fit paper size button, and then  
select the customized paper size.  
11. Change any other desired settings, and then click OK or Print.  
Print borderless  
Borderless printing lets you print to the edges of certain media types and a range of  
standard media sizes.  
NOTE: Open the file in a software application and assign the image size. Make  
sure the size corresponds to the media size on which you are printing the image.  
You can also gain access to this feature from the Printing Shortcuts tab. Open  
the printer driver, select the Printing Shortcuts tab, and select the printing  
shortcut for this print job drop-down list.  
NOTE: Borderless printing is not supported on plain media.  
To print a borderless document (Windows)  
1. Load the appropriate media. For more information, see Load media.  
2. Open the file that you want to print.  
3. From the application, open the print driver:  
a. Click File, and then click Print.  
b. Click Properties or Setup.  
4. Click the Paper/Quality tab.  
5. Select the media size from the Size is drop-down list.  
6. Select the Borderless Printing check box.  
7. Select the media source from the Source is drop-down list.  
8. Select the media type from the Type is drop-down list.  
NOTE: Borderless printing is not supported on plain media.  
Print borderless  
29  
   
Chapter 2  
9. If you are printing photos, select Best from the Print Quality drop-down list.  
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized  
dpi* for optimum print quality.  
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting  
might temporarily use a large amount of hard disk space (400 MB or more) and will  
print more slowly.  
10. Change any other print settings, and then click OK.  
11. Print the document.  
12. If you printed on photo media with a tear-off tab, remove the tab to make the  
document completely borderless.  
To print a borderless document (Mac OS)  
1. Load the appropriate media. For more information, see Load media.  
2. Open the file that you want to print.  
3. Click File, and then click Page Setup.  
4. Verify that the correct printer is selected.  
5. Select the borderless media size, and then click OK.  
6. Click File, and then click Print.  
7. Open the Paper Type/Quality panel.  
8. Click the Paper tab, and then select the media type from the Paper type drop-  
down list.  
NOTE: Borderless printing is not supported on plain media.  
9. If you are printing photos, select Best from the Quality drop-down list.  
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized  
dpi*.  
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting  
might temporarily use a large amount of hard disk space (400 MB or more) and will  
print more slowly.  
10. Select the media source. If you are printing on thick or photo media, select the  
manual feed option.  
11. Change any other print settings, and then click Print.  
12. If you printed on photo media with a tear-off tab, remove the tab to make the  
document completely borderless.  
Set up speed-dial entries  
You can set up frequently used fax numbers as speed-dial entries. This lets you dial  
those numbers quickly by using the device control panel.  
•
•
Set up fax numbers as speed-dial entries or groups  
Print and view a list of speed-dial entries  
30  
Use the device  
   
Set up fax numbers as speed-dial entries or groups  
You can store fax numbers or groups of fax numbers as speed-dial entries. For  
information about printing a list of the speed-dial entries that are set up, see Print and  
view a list of speed-dial entries.  
•
•
Set up speed-dial entries  
Set up a speed-dial group  
Set up speed-dial entries  
•
•
•
HP Solution Center (Windows): Open the HP Solution Center and follow the  
instructions in the onscreen Help.  
HP Device Manager (Mac OS): Launch HP Device Manager, click Information  
and Settings, and then select Fax Speed Dial Settings from the drop-down list.  
Device control panel: Press Setup, select the Speed Dial option, and then press  
OK.  
◦
To add or change an entry: Select New Speed Dial or Group Speed Dial, and  
then press the arrow keys to move to an unused entry number, or type a  
number on the keypad. Type the fax number, and then press OK. Include any  
pauses or other required numbers, such as an area code, an access code for  
numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.  
Type the name, and then press OK.  
◦
To delete one entry or all entries: Select Delete Speed Dial, press the arrow  
keys to highlight the speed-dial entry that you want to delete, and then press OK.  
Set up a speed-dial group  
If you send information to the same group of fax numbers on a regular basis, you can  
set up a speed-dial entry for a group in order to simplify the task. The speed-dial entry  
for a group can be associated with a speed-dial button on the device control panel.  
A group member must be a member of the speed-dial list before you can add the  
member to a speed-dial group. You can add up to 20 fax numbers to each group (with  
up to 50 characters for each fax number).  
•
•
•
HP Solution Center (Windows): Open the HP Solution Center and follow the  
instructions in the onscreen Help.  
HP Device Manager (Mac OS): Launch HP Device Manager, click Information  
and Settings, and then select Fax Speed Dial Settings from the drop-down list.  
Device control panel: Press the Setup button, select the Speed Dial option, and  
then press OK.  
◦
To add a group: Select Group Speed Dial, select an unassigned speed-dial  
entry, and then press OK. Use the arrow keys to highlight a speed-dial entry,  
and then press OK to select it. Repeat this step to add additional speed-dial  
entries to this group. When finished, exit the menu.  
◦
To add entries to a group: Select Group Speed Dial, select the group speed-  
dial entry that you want to change, and then press OK. Use the arrow keys to  
highlight a speed-dial entry, and then press OK to select it. Repeat this step to  
add additional speed-dial entries to this group. When finished, exit the menu.  
Set up speed-dial entries  
31  
         
Chapter 2  
◦
◦
To delete an entry from a group: Select Group Speed Dial, select the group  
speed-dial entry that you want to change, and then press OK. Use the arrow  
keys to highlight a speed-dial entry, and then press OK to select it. Repeat this  
step to remove additional speed-dial entries from this group. When finished,  
exit the menu.  
To delete a group: Select Delete Speed Dial, press the arrow keys to highlight  
the speed-dial entry that you want to delete, and then press OK.  
Print and view a list of speed-dial entries  
You can print or view a list of all of the speed-dial entries that have been set up. Each  
entry in the list contains the following information:  
•
•
•
Speed-dial number  
Name associated with the fax number or group of fax numbers  
For the fax speed-dial list, the fax number (or all of the fax numbers for a group)  
View a list of speed-dial entries  
•
HP Device Manager (Mac OS): Launch HP Device Manager, click Information  
and Settings, and then select Fax Speed Dial Settings from the drop-down list.  
•
HP Solution Center (Windows): Open the HP Solution Center and follow the  
instructions in the onscreen Help.  
32  
Use the device  
     
3 Print  
This section contains the following topics:  
•
•
Change print settings  
Cancel a print job  
Change print settings  
You can change print settings (such as paper size or type) from an application or the  
printer driver. Changes made from an application take precedence over changes  
made from the printer driver. However, after the application is closed, the settings  
return to the defaults configured in the driver.  
NOTE: To set print settings for all print jobs, make the changes in the printer  
driver.  
For more information about the features of the Windows printer driver, see the  
online help for the driver. For more information about printing from a specific  
application, see the documentation that came with the application.  
•
•
•
Change settings from an application for current jobs (Windows)  
Change default settings for all future jobs (Windows)  
Change settings (Mac OS)  
Change settings from an application for current jobs (Windows)  
To change the settings  
1. Open the document that you want to print.  
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.  
(Specific options may vary depending on the application that you are using.)  
3. Change the settings that you want, and then click OK, Print, or a similar command.  
Change default settings for all future jobs (Windows)  
To change the settings  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. Right-click the printer icon, and then click Properties, Document Defaults, or  
Printing Preferences.  
3. Change the settings that you want, and then click OK.  
Print  
33  
             
Chapter 3  
Change settings (Mac OS)  
To change the settings  
1. On the File menu, click Page Setup.  
2. Verify that the correct printer is selected.  
3. Change the settings that you want (such as paper size), and then click OK.  
4. On the File menu, click Print to open the print driver.  
5. Change the settings that you want (such as media type), and then click OK or Print.  
Cancel a print job  
You can cancel a print job using one of the following methods.  
Device control panel: Press (Cancel button). This clears the job that the device is  
currently processing. It does not affect jobs waiting to be processed.  
Windows: Double-click the printer icon that appears in the lower-right corner of the  
computer screen. Select the print job, and then press the Delete key on the keyboard.  
Mac OS: Open the System Preferences and select Printer & Faxes. Double-click the  
printer in the Printer Browser. Select the print job, click Hold, and then click Delete.  
34  
Print  
       
4 Scan  
You can scan originals and send them to a variety of destinations, such as a folder on  
the network or a program on a computer. You can use the device control panel, the  
HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on  
a computer.  
Scan functions are only available after you install the software.  
This section contains the following topics:  
•
•
•
•
•
Scan an original  
Scan from a TWAIN-compliant or a WIA-compliant program  
Edit a scanned original  
Change scan settings  
Cancel a scan job  
Scan an original  
You can start a scan from a computer or from the device control panel. This section  
explains how to scan from the device control panel only.  
NOTE: You can also use the HP Photosmart Software to scan an image,  
including panorama images. Using this software, you can edit a scanned image  
and create special projects using a scanned image. For information about how to  
scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your  
scans, see the onscreen HP Photosmart Software Help that came with your  
software.  
To use the scan features, your device and computer must be connected and turned  
on. The printer software must also be installed and running on your computer prior to  
scanning. To verify that the printer software is running on a computer running  
Windows, look for the device icon in the system tray at the lower-right side of the  
screen, near the clock. To verify this on a computer using the Mac OS, open the HP  
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP  
ScanPro application. If it is not available, a message appears to let you know that a  
scanner was not found.  
NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system  
tray can cause your device to lose some of its scan functionality and result in the  
No Connection error message. If this happens, you can restore full functionality  
by restarting your computer or by starting the HP Photosmart Software.  
•
Scan an original (direct connection)  
Scan an original (direct connection)  
Use the following steps if your device is directly connected to a computer via a USB  
cable.  
When the scan is complete, the scanned document will be in the location you selected.  
Scan  
35  
         
Chapter 4  
To scan from the HP photo and imaging software  
1. On the computer, open the HP photo and imaging software. For more information,  
see Use the HP photo and imaging software.  
2. See the onscreen Help for further instructions.  
To scan from the device control panel (direct connect)  
1. Load the original. For more information, see Load originals.  
2. Press the left arrow or the right arrow to select the Scan function, and then  
press OK.  
3. Press the right arrow to select what to do with the scan, and then press OK.  
4. Press Start.  
Scan from a TWAIN-compliant or a WIA-compliant program  
The device is TWAIN-complaint and WIA-compliant and works with programs that  
support TWAIN-compliant and WIA-compliant scanning devices. While you are in a  
TWAIN-compliant or WIA-compliant program, you can gain access to the scanning  
feature and scan an image directly into the program.  
TWAIN is supported in all Windows and Mac OS operating systems.  
In Windows operating systems, WIA is supported only for Windows XP and Vista  
direct connections. WIA is not supported for the Mac OS.  
•
•
Scan from a TWAIN-compliant program  
Scan from a WIA-compliant program  
Scan from a TWAIN-compliant program  
Generally, a software program is TWAIN-compliant if it has a command such as  
Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you  
are unsure whether the program is compliant or you do not know what the command is  
called, see the software program Help or documentation.  
Start the scan from within the TWAIN-compliant program. See the software program  
Help or documentation for information about the commands and steps to use.  
Scan from a WIA-compliant program  
Generally, a software program is WIA-compliant if it has a command such as Picture/  
From Scanner or Camera in the Insert or File menu. If you are unsure whether the  
program is compliant or you do not know what the command is called, see the  
software program Help or documentation.  
Start the scan from within the WIA-compliant program. See the software program Help  
or documentation for information about the commands and steps to use.  
Edit a scanned original  
You can edit a scanned image using the HP Photosmart Software. You can also edit a  
scanned document by using your Optical Character Recognition (OCR) software.  
36  
Scan  
               
NOTE: To edit a scanned image, OCR software must be installed on your  
computer.  
•
•
Edit a scanned photo or graphic  
Edit a scanned document using optical character recognition (OCR) software  
Edit a scanned photo or graphic  
You can edit a scanned photo or graphic using the HP Photosmart Software. Use this  
software to adjust the brightness, contrast, color saturation, and more. You can also  
rotate the image using the HP Photosmart Software.  
For more information, see the onscreen HP Photosmart Software Help.  
Edit a scanned document using optical character recognition (OCR) software  
You can use OCR software to import scanned text into your preferred word-processing  
program for editing. This allows you to edit letters, newspaper clippings, and many  
other documents.  
You can specify the word-processing program that you want to use for editing. If the  
word-processing icon is not present or active, either you do not have word-processing  
software installed on your computer, or the scanner software did not recognize the  
program during the installation. See the onscreen Help for the HP photo and imaging  
software for information about how to create a link to the word-processing program.  
The OCR software does not support scanning colored text. Colored text is always  
converted to black-and-white text before being sent to OCR. Thus, all text in the final  
document is in black and white, regardless of the original color.  
Because of the complexity of some word-processing programs and their interaction  
with the device, it is sometimes preferable to scan to Wordpad (a Windows  
accessory), and then cut and paste the text into the preferred word-processing  
program.  
Change scan settings  
To change scan settings  
•
HP Device Manager (Mac OS): Launch HP Device Manager, click Information  
and Settings, and then select Scan Preferences from the drop-down list.  
•
Windows: Open the device software, select Settings, select Scan Settings and  
Preferences, then select from the available options and make your selections.  
Cancel a scan job  
To cancel a scan job, press Cancel on the device control panel.  
37  
Cancel a scan job  
             
5 Copy  
You can produce high-quality color and grayscale copies on a variety of paper types  
and sizes.  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
device memory until the copying finishes. This can reduce the number of fax pages  
stored in memory.  
This section contains the following topics:  
•
•
Make copies  
Cancel a copy job  
Make copies  
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
To make a copy  
1. Make sure you have paper loaded in the main tray.  
2. Place your original face down on the scanner glass. For more information, see  
Load originals.  
3. Use the the left arrow or the right arrow to select one of the following functions:  
•
•
PC Copy B&W: To select a black-and-white copy job.  
PC Copy Color: To select a color copy job.  
NOTE: If you have a color original, selecting the PC Copy B&W function  
produces a black-and-white copy of the color original, while selecting the PC  
Copy Color function produces a full-color copy of the color original.  
4. Press OK.  
5. Press Start.  
38  
Copy  
     
NOTE: If you are using a computer running Windows, the product makes one  
copy and launches the HP Copy software so you can make additional copies.  
If you are using a Macintosh computer, refer to your computer for a preview of your  
copy. If necessary, edit the preview image, then click Accept and print your copies.  
Cancel a copy job  
To stop copying, press Cancel on the device control panel.  
39  
Cancel a copy job  
   
6
Fax  
You can use the device to send and receive faxes, including color faxes. You can  
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly  
and easily to frequently used numbers. From the device control panel, you can also  
set a number of fax options, such as resolution and the contrast between lightness  
and darkness on the faxes you send.  
If the device is directly connected to a computer, you can use the HP photo and  
imaging software to perform fax procedures that are not available from the device  
control panel. For more information, see Use the HP photo and imaging software.  
NOTE: Before you begin faxing, make sure you have set up the device properly  
for faxing. You might have already done this as part of the initial setup, by using  
either the control panel or the software that came with the device. You can verify  
the fax is set up correctly by running the fax setup test from the control panel. To  
run the fax test, press Setup, select Tools, select Run fax test, and then press OK.  
This section contains the following topics:  
•
•
•
•
•
•
•
Send a fax  
Receive a fax  
Change fax settings  
Fax over the Internet  
Test fax setup  
Use reports  
Cancel a fax  
Send a fax  
You can send a fax in a variety of ways. Using the device control panel, you can send  
a black-and-white or color fax. You can also send a fax manually from an attached  
phone. This allows you to speak with the recipient before sending the fax.  
•
•
•
•
•
•
•
•
•
Send a basic fax  
Send a fax manually from a phone  
Send a fax using monitor dialing  
Send a fax from memory  
Schedule a fax to send later  
Send a fax to multiple recipients  
Send a color original or photo fax  
Change the fax resolution and Lighter / Darker settings  
Send a fax in Error Correction Mode  
Send a basic fax  
You can easily send a single- or multiple-page black-and-white fax by using the device  
control panel.  
40  
Fax  
           
NOTE: If you need printed confirmation that your faxes were successfully sent,  
enable fax confirmation before sending any faxes.  
TIP: You can also send a fax manually from a phone or by using monitor dialing.  
These features allow you to control the pace of your dialing. They are also useful  
when you want to use a calling card to charge the call and you have to respond to  
tone prompts while dialing.  
NOTE: The Speed Dial and Redial buttons are only available with the HP  
Officejet J4660 All-in-One.  
To send a basic fax from the device control panel  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
3. Enter the fax number by using the keypad, or by pressing Speed Dial or Redial to  
redial the last number dialed (HP Officejet J4660).  
TIP: To add a pause in the fax number you are entering, press Redial, or  
press the * button repeatedly, until a dash (-) appears on the display.  
NOTE: After entering a number, you can select a fax number from the speed  
dial list. You can also select a number from the speed dial list, and then enter a  
phone number after the number. You cannot enter a fax number that has more  
than 50 characters.  
4. Press Start.  
If the device detects an original loaded in the automatic document feeder, it  
sends the document to the number you entered.  
TIP: If the recipient reports issues with the quality of the fax you sent, you can  
try changing the resolution or contrast of your fax.  
Send a fax manually from a phone  
Sending a fax manually allows you to make a phone call and talk with the recipient  
before you send the fax. This is useful if you want to inform the recipient that you are  
going to send them a fax before sending it. When you send a fax manually, you can  
hear the dial tones, telephone prompts, or other sounds through the handset on your  
telephone. This makes it easy for you to use a calling card to send your fax.  
Depending on how the recipient has their fax machine set up, the recipient might  
answer the phone, or the fax machine might take the call. If a person answers the  
phone, you can speak with the recipient before sending the fax. If a fax machine  
answers the call, you can send the fax directly to the fax machine when you hear the  
fax tones from the receiving fax machine.  
To send a fax manually from an extension phone  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
41  
Send a fax  
     
Chapter 6  
3. Dial the number by using the keypad on the phone that is connected to the device.  
NOTE: Do not use the keypad on the control panel of the device when  
manually sending a fax. You must use the keypad on your phone to dial the  
recipient's number.  
TIP: To switch between Fax B&W or Fax Color, press the Back button.  
4. If the recipient answers the telephone, you can engage in a conversation before  
sending your fax.  
NOTE: If a fax machine answers the call, you will hear fax tones from the  
receiving fax machine. Proceed to the next step to transmit the fax.  
5. When you are ready to send the fax, press Start.  
NOTE: If prompted, select Send Fax, and then place the original in the ADF.  
If you were speaking with the recipient before sending the fax, inform the recipient  
that they should press Start on their fax machine after they hear fax tones.  
The telephone line is silent while the fax is transmitting. At this point, you can hang  
up the telephone. If you want to continue speaking with the recipient, remain on  
the line until the fax transmission is complete.  
To send a fax manually from a phone using the attached handset (HP Officejet  
J4660)  
1. Load your originals. For additional information, see Load originals.  
2. Pick up the handset that is attached to the HP All-in-One and dial the number by  
using the keypad on the device control panel.  
TIP: To switch between Fax B&W or Fax Color, press the Back button.  
3. If the recipient answers the telephone, you can engage in a conversation before  
sending your fax.  
NOTE: If a fax machine answers the call, you will hear fax tones from the  
receiving fax machine. Proceed to the next step to transmit the fax.  
4. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
5. When you are ready to send the fax, press Start.  
NOTE: If prompted, select Send Fax, and then press Start again.  
If you were speaking with the recipient before sending the fax, inform the recipient  
that they should press Start on their fax machine after they hear fax tones.  
The telephone line is silent while the fax is transmitting. At this point, you can hang  
up the telephone. If you want to continue speaking with the recipient, remain on  
the line until the fax transmission is complete.  
NOTE: When sending a fax manually using the All-in-One's handset, the  
Scan and Copy functions are not available.  
42  
Fax  
Send a fax using monitor dialing  
Monitor dialing allows you to dial a number from the device control panel as you would  
dial a regular telephone. When you send a fax using monitor dialing, you can hear the  
dial tones, telephone prompts, or other sounds through the speakers on the device.  
This enables you to respond to prompts while dialing, as well as control the pace of  
your dialing.  
TIP: If you do not enter your calling card PIN fast enough, the device might start  
sending fax tones too soon and cause your PIN not to be recognized by the calling  
card service. If this is the case, you can create a speed dial entry to store the PIN  
for your calling card.  
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.  
To send a fax using monitor dialing from the device control panel  
1. Load your originals. For additional information, see Load an original in the  
automatic document feeder (ADF).  
2. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press Start.  
If the device detects an original loaded in the automatic document feeder, you will  
hear a dial tone.  
3. When you hear the dial tone, enter the number by using the keypad on the device  
control panel.  
4. Follow any prompts that might occur.  
TIP: If you are using a calling card to send a fax and you have your calling  
card PIN stored as a speed dial, when prompted to enter your PIN, press  
Speed Dial to select the speed dial entry where you have your PIN stored.  
Your fax is sent when the receiving fax machine answers.  
Send a fax from memory  
You can scan a black-and-white fax into memory and then send the fax from memory.  
This feature is useful if the fax number you are trying to reach is busy or temporarily  
unavailable. The device scans the originals into memory and sends them once it is  
able to connect to the receiving fax machine. After the device scans the pages into  
memory, you can immediately remove the originals from the document feeder tray.  
NOTE: You can only send a black-and-white fax from memory.  
To send a fax from memory  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
3. Enter the fax number by using the keypad, press Speed Dial to select a speed  
dial, or press Redial/Pause to redial the last number dialed.  
4. Press the right arrow until Fax Method appears, and then press OK.  
43  
Send a fax  
       
Chapter 6  
5. Press the right arrow until Scan & Fax appears, and then press OK.  
6. Press Start.  
The device scans the originals into memory and sends the fax when the receiving  
fax machine is available.  
Schedule a fax to send later  
You can schedule a black-and-white fax to be sent within the next 24 hours. This  
enables you to send a black-and-white fax late in the evening, when phone lines are  
not as busy or phone rates are lower, for example. The device automatically sends  
your fax at the specified time.  
You can only schedule one fax to be sent at a time. You can continue to send faxes  
normally, however, while a fax is scheduled.  
NOTE: You can only send faxes in black and white due to memory limitations.  
To schedule a fax from the device control panel  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
3. Press the right arrow until Fax Method appears, and then press OK.  
4. Press the right arrow until Send Fax Later appears, and then press OK.  
5. Enter the send time by using the numeric keypad, and then press OK. If prompted,  
press 1 for AM, or 2 for PM.  
6. Enter the fax number by using the keypad, press Speed Dial to select a speed  
dial, or press Redial/Pause to redial the last number dialed.  
7. Press Start.  
The device scans all pages and the scheduled time appears on the display. The  
fax is sent at the scheduled time.  
To cancel a scheduled fax  
1. Press the the left arrow or the right arrow to select Fax B&W or Fax Color,  
and then press OK.  
2. Press the right arrow until Fax Method appears, and then press OK.  
3. Press the right arrow until Send Fax Later appears, and then press OK.  
If there is a fax already scheduled, the Cancel prompt appears on the display.  
4. Press 1 to select Yes.  
NOTE: You can also cancel the scheduled fax by pressing Cancel on the  
device control panel when the scheduled time is visible on the display.  
Send a fax to multiple recipients  
This section contains the following topics:  
Send a fax to multiple recipients from the device control panel  
•
44  
Fax  
         
Send a fax to multiple recipients from the device control panel  
You can send a fax to multiple recipients at once by grouping individual speed dial  
entries into group speed dial entries.  
To send a fax to multiple recipients using group speed dial  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W, and then press  
OK.  
3. Press the the left arrow or the right arrow until the appropriate group speed  
dial entry appears.  
TIP: You can also select a speed dial entry by entering its speed dial code  
using the keypad on the device control panel or you can press the Speed Dial  
button repeatedly (HP Officejet J4660 only).  
4. Press Start.  
If the device detects an original loaded in the automatic document feeder, it sends  
the document to each number in the group speed dial entry.  
NOTE: You can only use group speed dial entries to send faxes in black and  
white, because of memory limitations. The device scans the fax into memory  
then dials the first number. When a connection is made, it sends the fax and  
dials the next number. If a number is busy or not answering, the device follows  
the settings for Busy Redial and No Answer Redial. If a connection cannot be  
made, the next number is dialed and an error report is generated.  
Send a color original or photo fax  
You can fax a color original or photo from the device. If it determines that the  
recipient's fax machine only supports black-and-white faxes, the fax is sent in black  
and white.  
HP recommends that you use only color originals for color faxing.  
To send a color original or photo fax from the device control panel  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax Color, and then press  
OK.  
3. Enter the fax number by using the keypad, press Speed Dial to select a speed  
dial, or press Redial/Pause to redial the last number dialed.  
4. Press Start.  
If the device detects an original loaded in the automatic document feeder, it sends  
the document to the number you entered.  
NOTE: If the recipient's fax machine only supports black-and-white faxes, the  
HP All-in-One automatically sends the fax in black and white. A message  
appears after the fax has been sent indicating that the fax was sent in black  
and white. Press OK to clear the message.  
45  
Send a fax  
       
Chapter 6  
Change the fax resolution and Lighter / Darker settings  
You can change the Resolution and Lighter / Darker settings for documents that you  
are faxing.  
NOTE: These settings do not affect copy settings. Copy quality and lightness/  
darkness are set independently from fax resolution and lightness/darkness. Also,  
the settings that you change from the device control panel do not affect faxes you  
send from your computer.  
This section contains the following topics:  
•
•
•
Change the fax resolution  
Change the Lighter / Darker setting  
Set new default settings  
Change the fax resolution  
The Resolution setting affects the transmission speed and quality of faxed black-and-  
white documents. If the receiving fax machine does not support the resolution you  
have chosen, the HP All-in-One sends faxes at the highest resolution supported by the  
receiving fax machine.  
NOTE: You can only change the resolution for faxes that you are sending in black  
and white. The device sends all color faxes using Fine resolution.  
The following resolution settings are available for sending faxes: Fine, Very Fine,  
Photo, and Standard.  
•
Fine: provides high-quality text suitable for faxing most documents. This is the  
default setting. When sending faxes in color, the device always uses the Fine  
setting.  
•
Very Fine: provides the best quality fax when you are faxing documents with very  
fine detail. If you choose Very Fine, be aware that the faxing process takes longer  
to complete and you can only send black-and-white faxes using this resolution. If  
you send a color fax, it will be sent using Fine resolution instead.  
•
•
Photo: provides the best quality fax when sending photographs in black and white.  
If you choose Photo, be aware that the faxing process takes longer to complete.  
When faxing photographs in black and white, HP recommends that you choose  
Photo.  
Standard: provides the fastest possible fax transmission with the lowest quality.  
When you exit the Fax menu, this option returns to the default setting unless you set  
your changes as the default.  
To change the resolution from the device control panel  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W, and then press  
OK.  
3. Enter the fax number by using the keypad, press Speed Dial to select a speed  
dial, or press Redial/Pause to redial the last number dialed.  
4. Press the right arrow until Resolution appears, and then press OK.  
46  
Fax  
       
5. Press the right arrow to select a resolution setting, and then press OK.  
6. Press Start.  
If the device detects an original loaded in the automatic document feeder, it sends  
the document to the number you entered.  
Change the Lighter / Darker setting  
You can change the contrast of a fax to be darker or lighter than the original. This  
feature is useful if you are faxing a document that is faded, washed out, or  
handwritten. You can darken the original by adjusting the contrast.  
NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not  
color faxes.  
When you exit the Fax menu, this option returns to the default setting unless you set  
your changes as the default.  
To change the Lighter / Darker setting from the device control panel  
1. Load your originals. For additional information, see Load originals.  
2. Press the the left arrow or the right arrow to select Fax B&W, and then press  
OK.  
3. Enter the fax number by using the keypad, press Speed Dial to select a speed  
dial, or press Redial/Pause to redial the last number dialed.  
4. Press the right arrow until Lighter / Darker appears, and then press OK.  
5. Press the the left arrow to lighten the fax or press the right arrow to darken it,  
and then press OK.  
The indicator moves to the left or right as you press an arrow button.  
6. Press Start.  
If the device detects an original loaded in the automatic document feeder, it sends  
the document to the number you entered.  
Set new default settings  
You can change the default value for the Resolution and Lighter / Darker settings  
through the device control panel.  
To set new default settings from the device control panel  
1. Make changes to the Resolution and Lighter / Darker fax settings, and then  
press OK.  
2. Press the right arrow until Set As Default appears, and then press OK.  
3. Press the right arrow until Yes appears, and then press OK.  
Send a fax in Error Correction Mode  
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by  
detecting errors that occur during transmission and automatically requesting  
retransmission of the erroneous portion. Phone charges are unaffected, or might even  
be reduced, on good phone lines. On poor phone lines, ECM increases sending time  
and phone charges, but sends the data much more reliably. The default setting is On.  
47  
Send a fax  
           
Chapter 6  
Turn ECM off only if it increases phone charges substantially, and you can accept  
poorer quality in exchange for reduced charges.  
Before turning the ECM setting off, consider the following. If you turn ECM off  
•
•
•
The quality and transmission speed of faxes you send and receive are affected.  
The Fax Speed is automatically set to Medium.  
You will no longer be able to send or receive faxes in color.  
To change the ECM setting from the control panel  
1. Press Setup.  
2. Press the right arrow until Fax Settings appears, and then press OK.  
3. Press the right arrow until Error Correction Mode appears, and then press OK.  
4. Press the right arrow to select On or Off, and then press OK.  
Receive a fax  
You can receive faxes automatically or manually. If you turn off the Auto Answer  
option, you must receive faxes manually. If you turn on the Auto Answer option (the  
default setting), the device automatically answers incoming calls and receives faxes  
after the number of rings that are specified by the Rings to Answer setting. (The  
default Rings to Answer setting is five rings.)  
If you receive a legal-size fax and the device is not currently set to use legal-size  
paper, the device reduces the fax so that it fits on the paper that is loaded. If you have  
disabled the Automatic Reduction feature, the device prints the fax on two pages.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
device memory until the copying finishes. This can reduce the number of fax pages  
stored in memory.  
•
•
•
•
•
•
•
•
•
Receive a fax manually  
Set up backup fax  
Reprint received faxes from memory  
Poll to receive a fax  
Forward faxes to another number  
Set the paper size for received faxes  
Set automatic reduction for incoming faxes  
Block junk fax numbers  
Receive faxes to your computer  
Receive a fax manually  
When you are on the phone, the person you are speaking with can send you a fax  
while you are still connected. This is referred to as manual faxing. Use the instructions  
in this section to receive a manual fax.  
NOTE: You can pick up the handset to talk or listen for fax tones.  
48  
Fax  
       
You can receive faxes manually from a phone that is:  
•
•
Directly connected to the device (on the 2-EXT port)  
On the same phone line, but not directly connected to the device  
To receive a fax manually  
1. Make sure the device is turned on and you have paper loaded in the main tray.  
2. Remove any originals from the document feeder tray.  
3. Set the Rings to Answer setting to a high number to allow you to answer the  
incoming call before the device answers. Or, turn off the Auto Answer setting so  
that the device does not automatically answer incoming calls.  
4. If you are currently on the phone with the sender, instruct the sender to press Start  
on their fax machine.  
5. When you hear fax tones from a sending fax machine, do the following:  
a. Press the left arrow or the right arrow to select Black-and-white fax or  
Color fax.  
b. Press Start.  
c. After the device begins to receive the fax, you can hang up the phone or  
remain on the line. The phone line is silent during fax transmission.  
Set up backup fax  
Depending on your preference and security requirements, you can set up the device to  
store all the faxes it receives, only the faxes it receives while the device is in an error  
condition, or none of the faxes it receives.  
The following Backup fax modes are available:  
On  
The default setting. When Backup fax is On, the device stores all  
received faxes in memory. This enables you to reprint up to eight of the  
most recently printed faxes if they are still saved in memory.  
NOTE: When device memory is low, it overwrites the oldest, printed  
faxes as it receives new faxes. If the memory becomes full of unprinted  
faxes, the device stops answering incoming fax calls.  
NOTE: If you receive a fax that is too large, such as a very detailed  
color photo, it might not be stored in memory due to memory limitations.  
On Error Only  
Causes the device to store faxes in memory only if an error condition  
exists that prevents the device from printing the faxes (for example, if the  
device runs out of paper). The device continues to store incoming faxes  
as long as there is memory available. (If the memory becomes full, the  
device stops answering incoming fax calls.) When the error condition is  
resolved, the faxes stored in memory print automatically, and then they  
are deleted from memory.  
Off  
Faxes are never stored in memory. For example, you might want to turn  
off Backup fax for security purposes. If an error condition occurs that  
prevents the device from printing (for example, the device runs out of  
paper), the device stops answering incoming fax calls.  
49  
Receive a fax  
   
Chapter 6  
NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in  
memory are deleted, including any unprinted faxes that you might have received  
while the device was in an error condition. You must contact the senders to ask  
them to resend any unprinted faxes. For a list of the faxes you have received, print  
the Fax Log. The Fax Log is not deleted when the device is turned off.  
To set backup fax from the device control panel  
1. Press Setup.  
2. Press the right arrow until Tools appears, and then press OK.  
3. Press the right arrow until Backup fax appears, and then press OK.  
4. Press the right arrow to select On, On Error Only, or Off.  
5. Press OK.  
Reprint received faxes from memory  
If you set the Backup fax mode to On, the received faxes are stored in memory,  
whether the device has an error condition or not.  
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten  
as new faxes are received. If all the stored faxes are unprinted, the device does  
not receive any fax calls until you print or delete the faxes from memory. You might  
also want to delete the faxes in memory for security or privacy purposes.  
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most  
recently printed faxes, if they are still in memory. For example, you might need to  
reprint your faxes if you lost the copy of your last printout.  
To reprint faxes in memory from the device control panel  
1. Make sure you have paper loaded in the main tray.  
2. Press Setup.  
3. Press the right arrow until Print Report appears, and then press OK.  
4. Press the right arrow until Reprint Faxes appears, and then press OK.  
The faxes are printed in the reverse order from which they were received with the  
most recently received fax printed first, and so on.  
5. Press Start.  
6. If you want to stop reprinting the faxes in memory, press Cancel.  
To delete all the faxes in memory from the device control panel  
▲ Turn off the device by pressing the Power button.  
All faxes stored in memory are deleted from memory when you turn off the power.  
Poll to receive a fax  
Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in  
its queue. When you use the Poll to Receive feature, the HP All-in-One calls the  
designated fax machine and requests the fax from it. The designated fax machine  
must be set for polling and have a fax ready to send.  
50  
Fax  
         
NOTE: The HP All-in-One does not support polling pass codes. Polling pass  
codes are a security feature that require the receiving fax machine to provide a  
pass code to the device it is polling in order to receive the fax. Make sure the  
device you are polling does not have a pass code set up (or has not changed the  
default pass code) or the HP All-in-One will not be able to receive the fax.  
To set up poll to receive a fax from the device control panel  
1. Press the left arrow or the right arrow to select Black-and-white fax or Color  
fax, and then press OK.  
2. Press the right arrow until Fax Method appears, and then press OK.  
3. Press the right arrow until Poll to Receive appears, and then press OK.  
4. Enter the fax number of the other fax machine.  
5. Press Start.  
NOTE: If you selected Color Fax but the sender sent the fax in black and  
white, the device prints the fax in black and white.  
Forward faxes to another number  
You can set up the device to forward your faxes to another fax number. A received  
color fax is forwarded in black and white.  
HP recommends that you verify the number you are forwarding to is a working fax line.  
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.  
To forward faxes from the device control panel  
1. Press Setup.  
2. Press the right arrow until Fax Settings appears, and then press OK.  
3. Press the right arrow until Fax Forwarding appears, and then press OK.  
4. Press the right arrow until On appears, and then press OK.  
NOTE: If the device is not able to forward the fax to the designated fax  
machine (for example, if it is not turned on), the device prints the fax. If you set  
up the device to print error reports for received faxes, it will also print an error  
report.  
5. At the prompt, enter the number of the fax machine that will receive the forwarded  
faxes, and then press OK.  
Fax Forwarding appears on the device control panel display.  
If the device loses power when Fax Forwarding is set up, it saves the Fax  
Forwarding setting and phone number. When the power is restored to the device,  
the Fax Forwarding setting is still On.  
NOTE: You can cancel fax forwarding by pressing Cancel on the device  
control panel when the Fax Forwarding message is visible on the display, or  
you can select Off from the Fax Fwd, Black menu.  
51  
Receive a fax  
   
Chapter 6  
Set the paper size for received faxes  
You can select the paper size for received faxes. The paper size you select should  
match what is loaded in your main tray. Faxes can be printed on letter, A4, or legal  
paper only.  
NOTE: If an incorrect paper size is loaded in the main tray when you receive a  
fax, the fax does not print and an error message appears on the display. Load  
letter, A4, or legal paper, and then press OK to print the fax.  
To set the paper size for received faxes from the device control panel  
1. Press Setup.  
2. Press the right arrow until Fax Settings appears, and then press OK.  
3. Press the right arrow until Paper Options appears, and then press OK.  
4. Press the right arrow until Fax Paper Size appears, and then press OK.  
5. Press the right arrow to select an option, and then press OK.  
Set automatic reduction for incoming faxes  
The Automatic Reduction setting determines what the HP All-in-One does if it  
receives a fax that is too large for the default paper size. This setting is turned on by  
default, so the image of the incoming fax is reduced to fit on one page, if possible. If  
this feature is turned off, information that does not fit on the first page is printed on a  
second page. Automatic Reduction is useful when you receive a legal-size fax and  
letter-size paper is loaded in the main tray.  
To set automatic reduction from the device control panel  
1. Press Setup.  
2. Press the right arrow until Fax Settings appears, and then press OK.  
3. Press the right arrow until Paper Options appears, and then press OK.  
4. Press the right arrow until Auto Fax Resize appears, and then press OK.  
5. Press the right arrow to select Off or On.  
6. Press OK.  
Block junk fax numbers  
If you subscribe to a caller ID service through your phone provider, you can block  
specific fax numbers so the device does not print faxes received from those numbers.  
When an incoming fax call is received, the device compares the number to the list of  
junk fax numbers to determine if the call should be blocked. If the number matches a  
number in the blocked fax numbers list, the fax is not printed. (The maximum number  
of fax numbers you can block varies by model.)  
NOTE: This feature is not supported in all countries/regions. If it is not supported  
in your country/region, Junk Fax Blocker does not appear in the Fax Settings  
menu.  
52  
Fax  
           
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the  
user has not signed up for the Caller ID service with the phone company.  
•
•
Add numbers to the junk fax list  
Remove numbers from the junk fax list  
Add numbers to the junk fax list  
You can block specific numbers by adding them to the junk fax list.  
To manually enter a number to block  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Junk Fax Blocker, and then press OK.  
4. Press the right arrow to select Add, and then press OK.  
5. To select a fax number to block from the caller ID list, select Select no.  
- or -  
To manually enter a fax number to block, select Enter no.  
6. After entering a fax number to block, press OK.  
Make sure you enter the fax number as it appears on the control-panel display,  
and not the fax number that appears on the fax header of the received fax, as  
these numbers can be different.  
7. When the Enter Another? prompt appears, do one of the following:  
•
If you want to add another number to the list of junk fax numbers, press  
Yes, and then repeat step 5 for each number you want to block.  
•
If you are done, press No.  
Remove numbers from the junk fax list  
If you no longer want to block a fax number, you can remove a number from your junk  
fax list.  
To remove numbers from the list of junk fax numbers  
1. Press Setup.  
2. Press Fax Settings, and then press OK.  
3. Press Junk Fax Blocker, and then press OK.  
4. Press Delete, and then press OK.  
5. Press the right arrow button to scroll through the numbers you have blocked.  
When the number you want to remove appears, press OK to select it.  
6. When the Delete Another? prompt appears, do one of the following:  
•
If you want to remove another number from the list of junk fax numbers,  
press Yes, and then repeat step 5 for each number you no longer want to block.  
•
If you are done, press No.  
Receive faxes to your computer  
Use Fax to PC to automatically receive faxes and save faxes directly to your  
computer. With Fax to PC, you can store digital copies of your faxes easily and also  
53  
Receive a fax  
     
Chapter 6  
eliminate the hassle of dealing with bulky paper files. Received faxes are saved as  
TIFF (Tagged Image File Format). Once the fax is received, you get a notification with  
a link to the folder where the fax is saved.  
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X  
is the sender's information, Y is the date, and Z is the time that the fax was received.  
NOTE: Fax to PC is available for receiving black-and-white faxes only. Color  
faxes are printed instead of being saved to the computer.  
NOTE: Fax to PC is only supported on Windows.  
NOTE: Faxes stored in the device memory will be lost if power is lost.  
This section contains the following topics:  
•
•
Activate Fax to PC  
Modify Fax to PC settings  
Activate Fax to PC  
Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard  
can be started from the Solution Center.  
NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to  
"On".  
Fax to PC requirements:  
•
The administrator program, the computer that activated the Fax to PC feature,  
must be on at all times. Only one computer can act as the Fax to PC administrator  
computer.  
•
The destination folder's computer or server, if different than the Fax to PC  
administrator computer, must be on at all times. The destination computer must  
also be awake, faxes will not be saved if the computer is asleep or in hibernate  
mode.  
•
•
HP Digital Imaging monitor in Windows Taskbar must be on at all times.  
Paper must be loaded in the input tray.  
To start the Fax to PC Setup Wizard from the Solution Center  
1. Open the Solution Center. For more information, see Use the HP Solution Center  
(Windows).  
2. Select Settings, and then select Fax to PC Setup Wizard.  
3. Follow the onscreen instructions to set up Fax to PC.  
54  
Fax  
 
Modify Fax to PC settings  
You can update the Fax to PC settings from your computer at any time from the Fax  
settings page in the Solution Center. You can turn off Fax to PC and disable printing  
faxes from the device control panel.  
To modify Fax to PC settings from the device control panel  
1. Press the Setup button, select Fax Settings, and then Fax to PC.  
2. Select the setting that you want to change. You can change the following settings:  
•
View PC hostname: View the name of the computer that is set up to  
administer Fax to PC.  
•
Turn Off: Turn off Fax to PC.  
NOTE: Use the Solution Center to turn on Fax to PC.  
•
Disable Fax Print: Choose this option to print faxes as they are received. If  
you turn off printing, color faxes will still print.  
NOTE: Because color faxes are not saved to the computer, color faxes  
are still printed. However, some multi-page color faxes may be too large for  
the device memory.  
To modify Fax to PC settings from the Solution Center  
1. Open the Solution Center. For more information, see Use the HP Solution Center  
(Windows).  
2. Select Settings, and then select Fax Settings.  
3. Select the Fax to PC Settings tab.  
4. Make any changes to the settings you want to modify. Press OK.  
NOTE: Any changes you make will overwrite the original settings.  
Change fax settings  
After completing the steps in the getting started guide that came with the device, use  
the following steps to change the initial settings or to configure other options for faxing.  
•
•
•
•
•
•
•
•
Configure the fax header  
Set the answer mode (Auto answer)  
Set the number of rings before answering  
Change the answer ring pattern for distinctive ring  
Set the fax error correction mode  
Set the dial type  
Set the redial options  
Set the fax speed  
Configure the fax header  
The fax header prints your name and fax number on the top of every fax you send. HP  
recommends that you set up the fax header by using the software that you installed  
55  
Change fax settings  
         
Chapter 6  
with the device. You can also set up the fax header from the device control panel, as  
described here.  
NOTE: In some countries/regions, the fax header information is a legal  
requirement.  
To set or change the fax header  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Fax Header, and then press OK.  
4. Enter your personal or company name using the numeric keypad, and then press OK.  
5. Enter your fax number by using the numeric keypad, and then press OK.  
Set the answer mode (Auto answer)  
The answer mode determines whether the device answers incoming calls.  
•
Turn on the Auto Answer setting if you want the device to answer faxes  
automatically. The device answers all incoming calls and faxes.  
•
Turn off the Auto Answer setting if you want to receive faxes manually. You must  
be available to respond in person to the incoming fax call or the device does not  
receive faxes.  
To set the answer mode to manual or automatic via the device control panel  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Answer Options, and then press OK.  
4. Press the right arrow to select Auto Answer, and then press OK.  
5. Press the right arrow to select On or Off as appropriate for your setup, and then  
press OK.  
When Auto Answer is On, the device answers calls automatically. When Auto  
Answer is Off, it does not answer calls.  
Set the number of rings before answering  
If you turn on the Auto Answer setting, you can specify how many rings occur before  
incoming calls are automatically answered.  
The Rings to Answer setting is important if you have an answering machine on the  
same phone line as the device, because you want the answering machine to answer  
the phone before the device does. The number of rings to answer for the device  
should be greater than the number of rings to answer for the answering machine.  
For example, set your answering machine to a low number of rings and the device to  
answer in the maximum number of rings. (The maximum number of rings varies by  
country/region.) In this setup, the answering machine answers the call and the device  
56  
Fax  
       
monitors the line. If the device detects fax tones, it receives the fax. If the call is a  
voice call, the answering machine records the incoming message.  
To set the number of rings before answering via the device control panel  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Answer Options, and then press OK.  
4. Press the right arrow to select Rings to Answer, and then press OK.  
5. Enter the appropriate number of rings by using the keypad, or press the left arrow  
or the right arrow to change the number of rings.  
6. Press OK to accept the setting.  
Change the answer ring pattern for distinctive ring  
Many phone companies offer a distinctive ring feature that allows you to have several  
phone numbers on one phone line. When you subscribe to this service, each number  
is assigned a different ring pattern. You can set up the device to answer incoming calls  
that have a specific ring pattern.  
If you connect the device to a line with distinctive ring, have your telephone company  
assign one ring pattern to voice calls and another ring pattern to fax calls. HP  
recommends that you request double or triple rings for a fax number. When the device  
detects the specified ring pattern, it answers the call and receives the fax.  
If you do not have a distinctive ring service, use the default ring pattern, which is All  
Rings.  
NOTE: The HP fax cannot receive faxes when the main phone number is off the  
hook.  
To change the answer ring pattern for distinctive ring via the device control panel  
1. Verify that the device is set to answer fax calls automatically.  
2. Press Setup.  
3. Press the right arrow to select Basic Settings, and then press OK.  
4. Press the right arrow to select Ring Pattern, and then press OK.  
When the phone rings with the ring pattern assigned to your fax line, the device  
answers the call and receives the fax.  
Set the fax error correction mode  
Typically, the device monitors the signals on the phone line while it is sending or  
receiving a fax. If it detects an error signal during the transmission and the error-  
correction setting is on, the device can request that a portion of the fax be resent.  
Turn off error correction only if you are having trouble sending or receiving a fax, and  
you want to accept the errors in the transmission. Turning off the setting might be  
useful when you are trying to send a fax to another country/region or receive a fax  
from another country/region, or if you are using a satellite phone connection.  
57  
Change fax settings  
       
Chapter 6  
To set the fax error-correction mode  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Error Correction, and then press OK.  
4. Press the right arrow to select On or Off, and then press OK.  
Set the dial type  
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is  
Tone. Do not change the setting unless you know that your phone line cannot use  
tone dialing.  
NOTE: The pulse-dialing option is not available in all countries/regions.  
To set the dial type  
1. Press Setup.  
2. Press the right arrow to select Basic Settings, and then press OK.  
3. Press the right arrow to select Tone or Pulse, and then press OK.  
4. Press the right arrow to select the appropriate option, and then press OK.  
Set the redial options  
If the device was unable to send a fax because the receiving fax machine did not  
answer or was busy, the device attempts to redial based on the settings for the busy-  
redial and no-answer-redial options. Use the following procedure to turn the options on  
or off.  
•
Busy redial: If this option is turned on, the device redials automatically if it  
receives a busy signal. The factory-set default for this option is ON.  
•
No answer redial: If this option is turned on, the device redials automatically if the  
receiving fax machine does not answer. The factory-set default for this option is OFF.  
To set the redial options  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Redial Options, and then press OK.  
4. Press the right arrow to select the appropriate Busy Redial or No Answer  
Redial options, and then press OK.  
Set the fax speed  
You can set the fax speed used to communicate between your device and other fax  
machines when sending and receiving faxes. The default fax speed is Fast.  
If you use one of the following, setting the fax speed to a slower speed might be  
required:  
•
•
An Internet phone service  
A PBX system  
58  
Fax  
           
•
•
Fax over Internet Protocol (FoIP)  
An integrated services digital network (ISDN) service  
If you experience problems sending and receiving faxes, you might want to try setting  
the Fax Speed setting to Medium or Slow. The following table provides the available  
fax speed settings.  
Fax speed setting  
Fast  
Fax speed  
v.34 (33600 baud)  
v.17 (14400 baud)  
v.29 (9600 baud)  
Medium  
Slow  
To set the fax speed from the device control panel  
1. Press Setup.  
2. Press the right arrow to select Fax Settings, and then press OK.  
3. Press the right arrow to select Fax Speed, and then press OK.  
4. Select an option using the arrow keys, and then press OK.  
Fax over the Internet  
You may subscribe to a low cost phone service that allows you to send and receive  
faxes with your device by using the Internet. This method is called Fax over Internet  
Protocol (FoIP). You probably use a FoIP service (provided by your telephone  
company) if you:  
•
•
Dial a special access code along with the fax number, or  
Have an IP converter box that connects to the Internet and provides analog phone  
ports for the fax connection.  
NOTE: You can only send and receive faxes by connecting a phone cord to the  
port labeled "1-LINE" on the device. This means that your connection to the  
Internet must be done either through a converter box (which supplies regular  
analog phone jacks for fax connections) or your telephone company.  
Some Internet faxing services do not work properly when the device is sending and  
receiving faxes at high speed (33600bps). If you experience problems sending and  
receiving faxes while using an Internet fax service, use a slower fax speed. You can  
do this by changing the Fax Speed setting from High (the default) to Medium. For  
information on changing this setting, see Set the fax speed.  
If you have questions about internet faxing, contact your internet faxing services  
support department.  
59  
Fax over the Internet  
   
Chapter 6  
Test fax setup  
You can test your fax setup to check the status of the device and to make sure it is set  
up properly for faxing. Perform this test after you have completed setting up the device  
for faxing. The test does the following:  
•
•
•
•
•
•
Tests the fax hardware  
Verifies the correct type of phone cord is connected to the device  
Checks that the phone cord is plugged into the correct port  
Checks for a dial tone  
Checks for an active phone line  
Tests the status of your phone line connection  
The device prints a report with the results of the test. If the test fails, review the report  
for information on how to fix the problem and rerun the test.  
To test fax setup  
1. Set up the device for faxing according to your particular home or office setup  
instructions.  
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the  
main tray before starting the test.  
3. From the device control panel, press Setup.  
4. Press the right arrow to select Tools, and then press OK.  
5. Press the right arrow to select Run Fax Test, and then press OK.  
The device displays the status of the test on the display and prints a report.  
6. Review the report.  
•
If the test passes and you are still having problems faxing, check the fax  
settings listed in the report to verify the settings are correct. A blank or  
incorrect fax setting can cause problems faxing.  
•
If the test fails, review the report for more information on how to fix any  
problems found.  
Use reports  
You can set up the device to print error reports and confirmation reports automatically  
for each fax you send and receive. You can also manually print system reports as  
required; these reports provide useful system information about the device.  
By default, the device is set to print a report only if there is a problem sending or  
receiving a fax. A confirmation message that indicates whether a fax was successfully  
sent appears briefly on the control-panel display after each transaction.  
•
•
•
Print fax confirmation reports  
Print fax error reports  
Print and view the fax log  
60  
Fax  
       
Print fax confirmation reports  
If you require printed confirmation that your faxes were successfully sent, follow these  
instructions to enable fax confirmation before sending any faxes. Select either On Fax  
Send or Send & Receive.  
The default fax confirmation setting is Off. This means that a confirmation report is not  
printed for each fax sent or received. A confirmation message indicating whether a fax  
was successfully sent appears briefly on the control-panel display after each  
transaction.  
To enable fax confirmation  
1. Press Setup.  
2. Press the right arrow to select Print Report, and then press OK.  
3. Press the right arrow to select Fax Confirmation, and then press OK.  
4. Press the right arrow to select one of the following, and then press OK.  
Off  
Does not print a fax confirmation report when you send and receive  
faxes successfully. This is the default setting.  
On Fax Send  
Prints a fax confirmation report for every fax you send.  
Prints a fax confirmation report for every fax you receive.  
Prints a fax confirmation report for every fax you send and receive.  
On Fax Receive  
Send & Receive  
TIP: If you choose On Fax Send or Send & Receive, and scan your fax to  
send from memory, you can include an image of the first page of the fax on the  
Fax Sent Confirmation report. Press Setup, press Fax Confirmation, and  
then press On Fax Send again. Select On from the Image on Fax Send  
Report menu.  
Print fax error reports  
You can configure the device so that it automatically prints a report when there is an  
error during transmission or reception.  
To set the device to print fax error reports automatically  
1. Press Setup.  
2. Press the right arrow to select Print Report, and then press OK.  
3. Press the right arrow to select Fax Error, and then press OK.  
4. Press the right arrow to select one of the following, and then press OK.  
Send & Receive  
Off  
Prints whenever a fax error occurs. This is the default setting.  
Does not print any fax error reports.  
On Fax Send  
On Fax Receive  
Prints whenever a transmission error occurs.  
Prints whenever a receiving error occurs.  
61  
Use reports  
       
Chapter 6  
Print and view the fax log  
The logs list faxes that have been sent from the device control panel and all faxes that  
have been received.  
You can print a log of faxes that have been received and sent by the device. Each  
entry in the log contains the following information:  
•
•
•
•
•
•
Transmission date and time  
Type (whether received or sent)  
Fax number  
Duration  
Number of pages  
Result (status) of transmission  
To view the fax log from the HP photo and imaging software  
1. At the computer, open the HP photo and imaging software. For more information,  
see Use the HP photo and imaging software.  
2. See the onscreen Help for the HP photo and imaging software for further  
instructions.  
The log lists faxes that have been sent from the device control panel and the HP  
photo and imaging software and all faxes that have been received.  
To print the fax log from the device control panel  
1. Press Setup.  
2. Press the right arrow to select Print Report, and then press OK.  
3. Press the right arrow to select Fax Log, and then press OK.  
4. Press OK again to print the log.  
Cancel a fax  
You can cancel a fax you are sending or receiving at any time.  
To cancel a fax  
▲ Press Cancel on the device control panel to stop a fax you are sending or  
receiving. If the device does not stop faxing, press Cancel again.  
The device prints any pages it has already started printing and then cancels the  
remainder of the fax. This can take a few moments.  
To cancel a number you are dialing  
▲ Press Cancel to cancel a number you are currently dialing.  
62  
Fax  
     
7 Configure and manage  
This section is intended for the administrator or individual who is responsible for  
managing the device. This section contains information about the following topics.  
•
•
•
•
•
•
•
•
Manage the device  
Use device management tools  
Understand the self-test report  
Set up faxing for the device  
Configure the device (Windows)  
Configure the device (Mac OS)  
Set up the device for wireless communication (HP Officejet J4680 only)  
Uninstall and reinstall the software  
Manage the device  
The following, common tools can be used to manage the device. For information about  
accessing and using the tools, see Use device management tools.  
NOTE: Specific procedures might include other methods.  
Windows  
•
•
•
Device control panel  
Printer driver  
Toolbox  
Mac OS  
•
•
Device control panel  
HP Printer Utility  
•
•
Monitor the device  
Administer the device  
Monitor the device  
This section provides instructions for monitoring the device.  
Use this tool...  
to obtain the following information...  
Device control panel  
Obtain information about the status of jobs  
that are being processed, the operating status  
of the device, and the status of ink cartridges.  
Toolbox (Windows)  
Ink cartridge information: Click the  
Estimated Ink Levels tab to view the ink-  
level information, and then scroll to display  
the Cartridge Details button. Click the  
Configure and manage  
63  
       
Chapter 7  
(continued)  
Use this tool...  
to obtain the following information...  
Cartridge Details button to view information  
about replacement ink cartridges.*  
HP Printer Utility (Mac OS)  
Ink cartridge information: Open the  
Information and Support panel and click  
Supplies Status. *  
* Ink level warnings and indicators provide estimates for planning purposes only.  
When you receive a low-ink warning message, consider having a replacement  
cartridge available to avoid possible printing delays. You do not need to replace the  
ink cartridges until print quality becomes unacceptable.  
Administer the device  
This section provides information about administering the device and modifying  
settings.  
Use this tool...  
to do the following...  
Device control panel  
Language and country/region: Press Setup,  
select Basic Settings, and then select Set  
Langugage.  
Set the date and time: Press Setup, press  
Basic Settings, and then press Date and Time.  
•
•
Toolbox (Windows)  
Perform device maintenance tasks: Click the  
Device Services tab.  
HP Printer Utility (Mac OS)  
Change tray settings: Click Paper Handling  
from the Printer Settings panel.  
•
•
Perform device maintenance tasks: Open  
the Information and Support panel, and then  
click the option for the task that you want to  
perform.  
Use device management tools  
•
•
•
Toolbox (Windows)  
Embedded Web server (HP Officejet J4680 only)  
HP Printer Utility (Mac OS)  
Toolbox (Windows)  
The Toolbox provides maintenance information about the device.  
NOTE: The Toolbox can be installed from the Starter CD by selecting the full  
installation option if the computer meets the system requirements.  
•
•
Open the Toolbox  
Toolbox tabs  
64  
Configure and manage  
               
Open the Toolbox  
•
From the HP Solution Center, click the Settings menu, point to Print Settings,  
and then click Printer Toolbox.  
•
Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model  
Name and then click Display Printer Toolbox.  
Toolbox tabs  
The Toolbox contains the following tabs.  
Tabs  
Contents  
Estimated Ink Level  
Ink Level Information: Shows estimated ink  
level for each cartridge.  
•
NOTE: Ink level warnings and indicators  
provide estimates for planning purposes only.  
When you receive a low-ink warning message,  
consider having a replacement cartridge  
available to avoid possible printing delays. You  
do not need to replace the ink cartridges until  
print quality becomes unacceptable.  
Shop Online: Provides access to a Web site  
from which you can order printing supplies for  
the device online.  
•
•
Order by Phone: Shows telephone numbers  
that you can call to order supplies for the  
device. Telephone numbers are not available  
for all countries/regions.  
Cartridge Details: Shows order numbers and  
expiration dates of the installed ink cartridges.  
•
Information  
Printer Information: Shows the device hardware.  
Information tab options include:  
Hardware information  
Device Services  
Print a Diagnostic Page: Allows you to print a  
report that gives device information, including  
connection type, errors, and firmware  
information.  
•
•
Print a Test Page: Allows you to print the self-  
test report of the device. This page contains  
information about the device and ink  
cartridges. For more information, see  
Understand the self-test report.  
Align the Ink Cartridges: Guides you through  
aligning the ink cartridges. For more  
information, see Align the ink cartridges.  
•
•
Clean the Ink Cartridges: Guides you through  
cleaning the ink cartridges. For more  
information, see Clean the ink cartridges.  
Back of Page Smear Cleaning: Cleans the  
ribs of the device if ink is smearing on the page.  
•
•
Paper Feed Cleaning: Cleans the paper  
rollers of the device.  
Use device management tools  
65  
           
Chapter 7  
Embedded Web server (HP Officejet J4680 only)  
When the device is connected to a network, you can use the embedded Web server to  
view status information, change settings, and manage it from your computer.  
NOTE: For a list of system requirements for the embedded Web server, see  
Embedded Web server specifications.  
Some settings might be restricted by the requirement for a password.  
You can open and use the embedded Web server without being connected to the  
Internet; however, some features will not be available.  
This section contains the following topics:  
•
•
To open the embedded Web server  
Embedded Web server pages  
To open the embedded Web server  
You can open the embedded Web server by using these methods:  
NOTE: To open the embedded Web server from the printer driver (Windows), or  
the HP Printer Utility (Mac OS), the device must be on a network and must have an  
IP address.  
•
Web browser: In a supported Web browser on your computer, type the IP address  
that has been assigned to the device.  
For example, if the IP address is 123.123.123.123, type the following address into  
the Web browser: http://123.123.123.123  
The IP address for the device is listed on the wireless test page (HP Officejet  
J4680 only). For more information, see To print a wireless test page.  
After opening the embedded Web server, you can bookmark it so that you can  
return to it quickly in the future.  
•
HP Printer Utility (Mac OS): On the Printer Settings panel, click Additional  
Settings, and then click the Open Embedded Web Server button.  
Embedded Web server pages  
The embedded Web server contains pages that you can use to view product  
information and change device settings. The pages also contain links to other e-  
services.  
Pages/buttons  
Contents  
Information page  
Shows status information about the device, its ink  
supplies and usage, and a log of device events  
(such as errors).  
Settings page  
Shows the settings that have been configured for  
the device and gives you the ability to change  
these settings.  
Networking page  
Shows network status and the network settings that  
have been configured for the device. These pages  
only appear if the device is connected to a network.  
66  
Configure and manage  
           
(continued)  
Pages/buttons  
Bluetooth page  
Contents  
Shows the Bluetooth settings that have been  
configured for the device and gives you the ability  
to change these settings.  
Support and Order Supplies buttons  
Support provides a number of support services.  
Order Supplies connects you to online ordering of  
supplies.  
HP Printer Utility (Mac OS)  
The HP Printer Utility contains tools to configure print settings, calibrate the device,  
order supplies online, and find Web site support information.  
•
•
Open the HP Printer Utility  
HP Printer Utility panels  
Open the HP Printer Utility  
To open the HP Printer Utility from the Desktop  
1. From the Finder, select Computer from the Go menu.  
2. Select the computer's hard disk, select Library, and then select Printers.  
3. Select HP, select Utilities, and then select HP Printer Selector.  
4. Select the device and click Launch Utility.  
To open the HP Printer Utility from the HP Device Manager  
1. Click the HP Device Manager icon in the Dock.  
2. Select the device in the Devices drop-down menu.  
3. On the Information and Settings menu, click Maintain Printer.  
4. Select the device and click Launch Utility.  
HP Printer Utility panels  
Information and Support panel  
•
•
•
Supplies Status: Shows the information about currently installed ink cartridges.  
Supply Info: Shows the ink cartridge replacement options.  
Device Information: Displays information about the model and serial number.  
This page contains information about the device and the supplies.  
•
•
•
Clean: Guides you through cleaning the ink cartridges.  
Align: Guides you through aligning the ink cartridges.  
HP Support: Gain access to HP Web site where you can find support for the  
device, register the device, and find information about returning and recycling used  
printing supplies.  
Use device management tools  
67  
         
Chapter 7  
Understand the self-test report  
Use the self-test report to:  
•
•
View current device information and ink cartridge status  
Help troubleshoot problems  
The self-test report also contains a log of recent events.  
If you need to call HP, it is often useful to print the self-test report before calling.  
1. Printer Information: Shows device information (such as the product name, model  
number, serial number, and firmware version number), and the number of pages  
printed from the tray.  
2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try  
cleaning the cartridges, or replacing the cartridges.  
3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low  
ink. Check the ink levels.  
4.  
Event Log: Shows a log of recent events that have occurred.  
To print the Self-Test Report  
•
•
Device control panel: Press Setup, select Print Report, select Self-Test, and  
then press OK.  
HP Printer Utility (Mac OS): Click Device Information from the Information and  
Support panel, and then click Print Configuration Page.  
68  
Configure and manage  
           
Set up faxing for the device  
After completing all the steps in the getting started guide, use the instructions in this  
section to complete your fax setup. Keep your getting started guide for later use.  
In this section, you will learn how to set up the device so that faxing works successfully  
with equipment and services you might already have on the same phone line.  
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility  
(Mac OS) to help you quickly set up some important fax settings such as the  
answer mode and fax header information. You can access the Fax Setup Wizard  
(Windows) or HP Fax Setup Utility (Mac OS) through the software you installed  
with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup  
Utility (Mac OS), follow the procedures in this section to complete your fax setup.  
•
•
Set up faxing (parallel phone systems)  
Serial-type fax setup  
Set up faxing (parallel phone systems)  
Before you begin setting up the device for faxing, determine which kind of phone  
system your country/region uses. The instructions for fax setup differ depending on  
whether you have a serial- or parallel-type phone system.  
•
If you do not see your country/region listed in the table below, you probably have a  
serial-type phone system. In a serial-type phone system, the connector type on  
your shared telephone equipment (modems, phones, and answering machines)  
does not allow a physical connection to the "2-EXT" port on the device. Instead, all  
equipment must be connected at the telephone wall jack.  
NOTE: In some countries/regions that use serial-type phone systems, the  
phone cord that came with the device might have an additional wall plug  
attached to it. This enables you to connect other telecom devices to the wall  
jack where you plug in the device.  
•
If your country/region is listed in the table below, you probably have a parallel-type  
telephone system. In a parallel-type phone system, you are able to connect shared  
telephone equipment to the phone line by using the "2-EXT" port on the back of  
the device.  
NOTE: If you have a parallel-type phone system, HP recommends you use  
the 2-wire phone cord supplied with the device to connect it to the telephone  
wall jack.  
Table 7-1 Countries/regions with a parallel-type phone system  
Argentina  
Canada  
Australia  
Chile  
Brazil  
China  
India  
Colombia  
Greece  
69  
Set up faxing for the device  
       
Chapter 7  
Countries/regions with a parallel-type phone system (continued)  
Indonesia  
Korea  
Ireland  
Japan  
Latin America  
Philippines  
Russia  
Malaysia  
Poland  
Mexico  
Portugal  
Singapore  
Thailand  
Vietnam  
Saudi Arabia  
Taiwan  
Spain  
USA  
Venezuela  
If you are unsure which kind of telephone system you have (serial or parallel), check  
with your telephone company.  
•
•
•
•
•
•
•
•
•
•
•
•
•
Choose the correct fax setup for your home or office  
Select your fax setup case  
Case A: Separate fax line (no voice calls received)  
Case B: Set up the device with DSL  
Case C: Set up the device with a PBX phone system or an ISDN line  
Case D: Fax with a distinctive ring service on the same line  
Case E: Shared voice/fax line  
Case F: Shared voice/fax line with voice mail  
Case G: Fax line shared with computer modem (no voice calls received)  
Case H: Shared voice/fax line with computer modem  
Case I: Shared voice/fax line with answering machine  
Case J: Shared voice/fax line with computer modem and answering machine  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
Choose the correct fax setup for your home or office  
To fax successfully, you need to know what types of equipment and services (if any)  
share the same phone line with the device. This is important because you might need  
to connect some of your existing office equipment directly to the device, and you might  
also need to change some fax settings before you can fax successfully.  
To determine the best way to set up the device in your home or office, first read  
through the questions in this section and record your answers. Next, refer to the table  
in the following section and choose the recommended setup case based on your  
answers.  
70  
Configure and manage  
   
Make sure to read and answer the following questions in the order they are presented.  
1. Do you have a digital subscriber line (DSL) service through your telephone  
company? (DSL might be called ADSL in your country/region.)  
If you answered Yes, proceed directly to Case B: Set up the device with DSL. You  
do not need to continue answering questions.  
If you answered No, continue answering questions.  
2. Do you have a private branch exchange (PBX) phone system or an integrated  
services digital network (ISDN) system?  
If you answered Yes, proceed directly to Case C: Set up the device with a PBX  
phone system or an ISDN line. You do not need to continue answering questions.  
If you answered No, continue answering questions.  
3. Do you subscribe to a distinctive ring service through your telephone company that  
provides multiple phone numbers with different ring patterns?  
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service  
on the same line. You do not need to continue answering questions.  
If you answered No, continue answering questions.  
Are you unsure if you have distinctive ring? Many phone companies offer a  
distinctive ring feature that allows you to have several phone numbers on one  
phone line.  
When you subscribe to this service, each phone number will have a different ring  
pattern. For example, you can have single, double, and triple rings for the different  
numbers. You might assign one phone number with a single ring to your voice  
calls, and another phone number with double rings to your fax calls. This allows  
you to tell the difference between voice and fax calls when the phone rings.  
4. Do you receive voice calls at the same phone number you will use for fax calls on  
the device?  
Continue answering questions.  
5. Do you have a computer dial-up modem on the same phone line as the device?  
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of  
the following questions, you are using a computer dial-up modem:  
•
•
•
Do you send and receive faxes directly to and from your computer software  
applications through a dial-up connection?  
Do you send and receive e-mail messages on your computer through a dial-up  
connection?  
Do you access the Internet from your computer through a dial-up connection?  
Continue answering questions.  
6. Do you have an answering machine that answers voice calls at the same phone  
number you will use for fax calls on the device?  
Continue answering questions.  
7. Do you subscribe to a voice mail service through your telephone company at the  
same phone number you will use for fax calls on the device?  
After you have completed answering the questions, proceed to the next section to  
select your fax setup case.  
71  
Set up faxing for the device  
Chapter 7  
Select your fax setup case  
Now that you have answered all the questions about the equipment and services that  
share the phone line with the device, you are ready to choose the best setup case for  
your home or office.  
From the first column in the following table, choose the combination of equipment and  
services applicable to your home or office setting. Then look up the appropriate setup  
case in the second or third column based on your phone system. Step-by-step  
instructions are included for each case in the sections that follow.  
If you have answered all the questions in the previous section and have none of the  
described equipment or services, choose "None" from the first column in the table.  
NOTE: If your home or office setup is not described in this section, set up the  
device as you would a regular analog phone. Make sure you use the phone cord  
supplied in the box to connect one end to your telephone wall jack and the other  
end to the port labeled 1-LINE on the back of the device. If you use another phone  
cord, you might experience problems sending and receiving faxes.  
Other equipment/services  
sharing your fax line  
Recommended fax setup  
for parallel-type phone  
systems  
Recommended fax setup  
for serial-type phone  
systems  
None  
Case A: Separate fax line (no Refer to your country in  
voice calls received)  
Serial-type fax setup  
(You answered No to all  
questions.)  
DSL service  
Case B: Set up the device  
with DSL  
Refer to your country in  
Serial-type fax setup  
(You answered Yes to  
question 1 only.)  
PBX or ISDN system  
Case C: Set up the device  
with a PBX phone system or  
an ISDN line  
Refer to your country in  
Serial-type fax setup  
(You answered Yes to  
question 2 only.)  
Distinctive ring service  
Case D: Fax with a distinctive Refer to your country in  
ring service on the same line Serial-type fax setup  
(You answered Yes to  
question 3 only.)  
Voice calls  
Case E: Shared voice/fax line Refer to your country in  
Serial-type fax setup  
(You answered Yes to  
question 4 only.)  
Voice calls and voice mail  
service  
Case F: Shared voice/fax line Refer to your country in  
with voice mail  
Serial-type fax setup  
(You answered Yes to  
questions 4 and 7 only.)  
Computer dial-up modem  
Case G: Fax line shared with  
computer modem (no voice  
calls received)  
Not applicable.  
(You answered Yes to  
question 5 only.)  
Voice calls and computer dial- Case H: Shared voice/fax line Not applicable.  
up modem with computer modem  
72  
Configure and manage  
 
(continued)  
Other equipment/services  
sharing your fax line  
Recommended fax setup  
for parallel-type phone  
systems  
Recommended fax setup  
for serial-type phone  
systems  
(You answered Yes to  
questions 4 and 5 only.)  
Voice calls and answering  
machine  
Case I: Shared voice/fax line  
with answering machine  
Not applicable.  
Not applicable.  
(You answered Yes to  
questions 4 and 6 only.)  
Voice calls, computer dial-up  
modem, and answering  
machine  
Case J: Shared voice/fax line  
with computer modem and  
answering machine  
(You answered Yes to  
questions 4, 5, and 6 only.)  
Voice calls, computer dial-up  
Case K: Shared voice/fax line Not applicable.  
modem, and voice mail service with computer dial-up modem  
and voice mail  
(You answered Yes to  
questions 4, 5, and 7 only.)  
Case A: Separate fax line (no voice calls received)  
If you have a separate phone line on which you receive no voice calls, and you have  
no other equipment connected on this phone line, set up the device as described in  
this section.  
Figure 7-1 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the 1-LINE port  
73  
Set up faxing for the device  
   
Chapter 7  
To set up the device with a separate fax line  
1. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
2. Turn on the Auto Answer setting.  
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
4. Run a fax test.  
When the phone rings, the device answers automatically after the number of rings you  
set in the Rings to Answer setting. The device begins emitting fax reception tones to  
the sending fax machine and receives the fax.  
Case B: Set up the device with DSL  
If you have a DSL service through your telephone company, and do not connect any  
equipment to the device, use the instructions in this section to connect a DSL filter  
between the telephone wall jack and the device. The DSL filter removes the digital  
signal that can interfere with the device, so the device can communicate properly with  
the phone line. (DSL might be called ADSL in your country/region.)  
NOTE: If you have a DSL line and you do not connect the DSL filter, you will not  
be able to send and receive faxes with the device.  
Figure 7-2 Back view of the device  
1
2
3
Telephone wall jack  
DSL (or ADSL) filter and cord supplied by your DSL provider  
Use the phone cord supplied in the box with the device to connect to  
the 1-LINE port  
74  
Configure and manage  
   
To set up the device with DSL  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord supplied in the box with the device, connect one end to the  
open port on the DSL filter, and then connect the other end to the port labeled 1-  
LINE on the back of the device.  
NOTE: If you do not use the supplied cord to connect from the DSL filter to  
the device, you might not be able to fax successfully. This special phone cord  
is different from the phone cords you might already have in your home or office.  
As only one phone cord is supplied, you may will need to obtain additional  
phone cords for this setup.  
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.  
4. Run a fax test.  
Case C: Set up the device with a PBX phone system or an ISDN line  
If you are using either a PBX phone system or an ISDN converter/terminal adapter,  
make sure you do the following:  
•
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the  
device to the port that is designated for fax and phone use. Also, make sure that  
the terminal adapter is set to the correct switch type for your country/region, if  
possible.  
NOTE: Some ISDN systems allow you to configure the ports for specific  
phone equipment. For example, you might have assigned one port for  
telephone and Group 3 fax and another port for multiple purposes. If you have  
problems when connected to the fax/phone port of your ISDN converter, try  
using the port designated for multiple purposes; it might be labeled "multi-  
combi" or something similar.  
•
If you are using a PBX phone system, set the call waiting tone to "off."  
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on"  
by default. The call waiting tone will interfere with any fax transmission, and  
you will not be able to send or receive faxes with the device. Refer to the  
documentation that came with your PBX phone system for instructions on how  
to turn off the call-waiting tone.  
•
•
If you are using a PBX phone system, dial the number for an outside line before  
dialing the fax number.  
Make sure you use the supplied cord to connect from the telephone wall jack to  
the device. If you do not, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your home  
or office. If the supplied phone cord is too short, you can purchase a coupler from  
your local electronics store and extend it.  
75  
Set up faxing for the device  
   
Chapter 7  
Case D: Fax with a distinctive ring service on the same line  
If you subscribe to a distinctive ring service (through your telephone company) that  
allows you to have multiple phone numbers on one phone line, each with a different  
ring pattern, set up the device as described in this section.  
Figure 7-3 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the 1-LINE port  
To set up the device with a distinctive ring service  
1. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
2. Turn on the Auto Answer setting.  
3. Change the Distinctive Ring setting to match the pattern that the telephone  
company assigned to your fax number.  
NOTE: By default, the device is set to answer all ring patterns. If you do not  
set the Distinctive Ring to match the ring pattern assigned to your fax  
number, the device might answer both voice calls and fax calls or it might not  
answer at all.  
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
5. Run a fax test.  
The device automatically answers incoming calls that have the ring pattern you  
selected (Distinctive Ring setting) after the number of rings you selected (Rings to  
Answer setting). The device begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
76  
Configure and manage  
   
Case E: Shared voice/fax line  
If you receive both voice calls and fax calls at the same phone number, and you have  
no other office equipment (or voice mail) on this phone line, set up the device as  
described in this section.  
Figure 7-4 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the 1-LINE port  
3
Telephone (optional)  
To set up the device with a shared voice/fax line  
1. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
2. Do one of the following:  
•
If you have a parallel-type phone system, remove the white plug from the port  
labeled 2-EXT on the back of the device, and then connect a phone to this port.  
•
If you have a serial-type phone system, you might plug your phone directly on  
top of the device cable which has a wall plug attached to it.  
77  
Set up faxing for the device  
   
Chapter 7  
3. Now you need to decide how you want the device to answer calls, automatically or  
manually:  
•
If you set up the device to answer calls automatically, it answers all incoming  
calls and receives faxes. The device will not be able to distinguish between fax  
and voice calls in this case; if you suspect the call is a voice call, you will need  
to answer it before the device answers the call. To set up the device to answer  
calls automatically, turn on the Auto Answer setting.  
•
If you set up the device to answer faxes manually, you must be available to  
respond in person to incoming fax calls or the device cannot receive faxes. To  
set up the device to answer calls manually, turn off the Auto Answer setting.  
4. Run a fax test.  
If you pick up the phone before the device answers the call and hear fax tones from a  
sending fax machine, you will need to answer the fax call manually.  
Case F: Shared voice/fax line with voice mail  
If you receive both voice calls and fax calls at the same phone number, and you also  
subscribe to a voice mail service through your telephone company, set up the device  
as described in this section.  
NOTE: You cannot receive faxes automatically if you have a voice mail service at  
the same phone number you use for fax calls. You must receive faxes manually;  
this means you must be available to respond in person to incoming fax calls. If you  
want to receive faxes automatically instead, contact your telephone company to  
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.  
Figure 7-5 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the "1-LINE" port  
78  
Configure and manage  
   
To set up the device with voice mail  
1. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
2. Turn off the Auto Answer setting.  
3. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the device cannot  
receive faxes. You must initiate the manual fax before voicemail picks up the line.  
Case G: Fax line shared with computer modem (no voice calls received)  
If you have a fax line on which you receive no voice calls, and you also have a  
computer modem connected on this line, set up the device as described in this section.  
NOTE: If you have a computer dial-up modem, your computer dial-up modem  
shares the phone line with the device. You will not be able to use both your modem  
and the device simultaneously. For example, you cannot use the device for faxing  
while you are using your computer dial-up modem to send an e-mail or access the  
Internet.  
•
•
Set up the device with a computer dial-up modem  
Set up the device with a computer DSL/ADSL modem  
Set up the device with a computer dial-up modem  
If you are using the same phone line for sending faxes and for a computer dial-up  
modem, follow these directions for setting up the device.  
Figure 7-6 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the "1-LINE" port  
79  
Set up faxing for the device  
     
Chapter 7  
(continued)  
3
Computer with modem  
To set up the device with a computer dial-up modem  
1. Remove the white plug from the port labeled 2-EXT on the back of the device.  
2. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the device.  
3. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
4. If your modem software is set to receive faxes to your computer automatically, turn  
off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the device will not be able to receive faxes.  
5. Turn on the Auto Answer setting.  
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
7. Run a fax test.  
When the phone rings, the device automatically answers after the number of rings you  
set in the Rings to Answer setting. The device begins emitting fax reception tones to  
the sending fax machine and receives the fax.  
Set up the device with a computer DSL/ADSL modem  
If you have a DSL line and use that phone line to send faxes, follow these instructions  
to set up your fax.  
80  
Configure and manage  
 
1
2
3
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Connect one end of the phone jack that was supplied with the device  
to connect to the 1-LINE port on the back of the device. Connect the  
other end of the cord to the DSL/ADSL filter.  
4
5
Computer  
Computer DSL/ADSL modem  
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one  
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line  
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on  
the front and a plug on the back.  
To set up the device with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord provided in the box with the device, connect one end to the  
DSL filter, and then connect the other end to the port labeled 1-LINE on the back  
of the device.  
NOTE: If you do not use the supplied cord to connect from the DSL filter to  
the back of the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
3. Connect the DSL filter to the parallel splitter.  
4. Connect the DSL modem to the parallel splitter.  
5. Connect the parallel splitter to the wall jack.  
6. Run a fax test.  
When the phone rings, the device automatically answers after the number of rings you  
set in the Rings to Answer setting. The device begins emitting fax reception tones to  
the sending fax machine and receives the fax.  
Case H: Shared voice/fax line with computer modem  
If you receive both voice calls and fax calls at the same phone number, and you also  
have a computer modem connected on this phone line, set up the device as described  
in this section.  
81  
Set up faxing for the device  
   
Chapter 7  
NOTE: Since your computer modem shares the phone line with the device, you  
cannot use both your modem and the device simultaneously. For example, you  
cannot use the device for faxing while you are using your computer modem to  
send an e-mail or access the Internet.  
•
•
Shared voice/fax with computer dial-up modem  
Shared voice/fax with computer DSL/ADSL modem  
Shared voice/fax with computer dial-up modem  
If you use your phone line for both fax and telephone calls, use these instructions to  
set up your fax.  
There are two different ways to set up the device with your computer based on the  
number of phone ports on your computer. Before you begin, check your computer to  
see if it has one or two phone ports.  
•
If your computer has only one phone port, you will need to purchase a parallel  
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11  
port on the front and two RJ-11 ports on the back. Do not use a two-line phone  
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front  
and a plug on the back.)  
Figure 7-7 Example of a parallel splitter  
•
If your computer has one phone port, set up the device as described below.  
Figure 7-8 Back view of the device  
1
2
Telephone wall jack  
Phone cord provided with the device plugged into the 1-LINE port on  
the back of the device  
3
Parallel splitter  
82  
Configure and manage  
 
4
5
Computer  
Telephone  
To set up the device on the same phone line as a computer with one phone port  
1. Remove the white plug from the port labeled 2-EXT on the back of the device.  
2. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the parallel splitter.  
3. Connect a phone cord from the parallel splitter to the port labeled 2-EXT on the  
back of the device.  
4. Connect a phone to the parallel splitter.  
5. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
6. If your modem software is set to receive faxes to your computer automatically, turn  
off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the HP device will not be able to receive faxes.  
7. Now you need to decide how you want the device to answer calls, automatically or  
manually:  
•
If you set up the device to answer calls automatically, it answers all incoming  
calls and receives faxes. The device will not be able to distinguish between fax  
and voice calls in this case; if you suspect the call is a voice call, you will need  
to answer it before the device answers the call. To set up the device to answer  
calls automatically, turn on the Auto Answer setting.  
•
If you set up the device to answer faxes manually, you must be available to  
respond in person to incoming fax calls or the device cannot receive faxes. To  
set up the device to answer calls manually, turn off the Auto Answer setting.  
8. Run a fax test.  
NOTE: If your computer has two telephone ports on the back, you do not need to  
use a parallel splitter. You can plug the telephone into the “OUT” port on the  
computer dial-up modem.  
If you pick up the phone before the device answers the call and hear fax tones from a  
sending fax machine, you will need to answer the fax call manually.  
If you use your phone line for voice, fax, and your computer dial-up modem, follow  
these directions to set up your fax.  
83  
Set up faxing for the device  
Chapter 7  
Shared voice/fax with computer DSL/ADSL modem  
Use these instructions if your computer has a DSL/ADSL modem  
1
2
3
4
5
6
7
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Phone cord supplied with the device  
DSL/ADSL modem  
Computer  
Telephone  
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one  
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line  
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on  
the front and a plug on the back.  
84  
Configure and manage  
 
To set up the device with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone  
number with DSL service will need to be connected to additional DSL filters,  
otherwise you will experience noise when making voice calls.  
2. Using the phone cord supplied in the box with the devices, connect one end to the  
DSL filter, then connect the other end to the port labeled 1-LINE on the back of the  
device.  
NOTE: If you do not use the supplied cord to connect from the DSL filter to  
the device, you might not be able to fax successfully. This special phone cord  
is different from phone cords you might already have in your home or office.  
3. If you have a parallel-type phone system, remove the white plug from the port  
labeled 2-EXT on the back of the device, and then connect a phone to this port.  
4. Connect the DSL filter to the parallel splitter.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Run a fax test.  
When the phone rings, the device automatically answers after the number of rings you  
set in the Rings to Answer setting. The device begins emitting fax reception tones to  
the sending fax machine and receives the fax.  
Case I: Shared voice/fax line with answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also  
have an answering machine that answers voice calls at this phone number, set up the  
device as described in this section.  
Figure 7-9 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord provided to connect to the 1-LINE port on the back of  
the device  
3
4
Answering machine  
Telephone (optional)  
85  
Set up faxing for the device  
   
Chapter 7  
To set up the device with a shared voice/fax line with answering machine  
1. Remove the white plug from the port labeled 2-EXT on the back of the device.  
2. Unplug your answering machine from the telephone wall jack, and connect it to the  
port labeled 2-EXT on the back of the device.  
NOTE: If you do not connect your answering machine directly to the device,  
fax tones from a sending fax machine might be recorded on your answering  
machine, and you probably will not be able to receive faxes with the device.  
3. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
4. (Optional) If your answering machine does not have a built-in phone, for  
convenience you might want to connect a phone to the back of your answering  
machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external  
phone, you can purchase and use a parallel splitter (also known as a coupler)  
to connect both the answering machine and telephone to the device. You can  
use standard phone cords for these connections.  
5. Turn on the Auto Answer setting.  
6. Set your answering machine to answer after a low number of rings.  
7. Change the Rings to Answer setting on the device to the maximum number of  
rings supported by your device. (The maximum number of rings varies by country/  
region.)  
8. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you  
have set, and then plays your recorded greeting. The device monitors the call during  
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits  
fax reception tones and receives the fax; if there are no fax tones, the device stops  
monitoring the line and your answering machine can record a voice message.  
Case J: Shared voice/fax line with computer modem and answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also  
have a computer modem and answering machine connected on this phone line, set up  
the HP device as described in this section.  
86  
Configure and manage  
   
NOTE: Since your computer dial-up modem shares the phone line with the HP  
device, you cannot use both your modem and the device simultaneously. For  
example, you cannot use the HP device for faxing while you are using your  
computer dial-up modem to send an e-mail or access the Internet.  
•
•
Shared voice/fax line with computer dial-up modem and answering machine  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
Shared voice/fax line with computer dial-up modem and answering machine  
There are two different ways to set the HP device with your computer based on the  
number of phone ports on your computer. Before you begin, check your computer to  
see if it has one or two phone ports.  
•
If your computer has only one phone port, you will need to purchase a parallel  
splitter, as shown below. (A parallel splitter has one RJ-11 port on the front and  
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter,  
or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
Figure 7-10 Example of a parallel splitter  
•
If your computer has one phone port, set up the HP device as described below.  
Figure 7-11 Back view of the device  
1
2
3
4
5
Telephone wall jack  
Telephone cord connected to the parallel splitter  
Parallel splitter  
Telephone (optional)  
Answering machine  
87  
Set up faxing for the device  
 
Chapter 7  
6
7
Computer with modem  
Use the phone cord supplied in the box with the device to connect to  
the "1-LINE" port  
To set up the device on the same phone line as a computer with one phone port  
1. Remove the white plug from the port labeled 2-EXT on the back of the HP device.  
2. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the device.  
3. Unplug your answering machine from the telephone wall jack, and connect it to the  
port labeled 2-EXT on the back of the device.  
NOTE: If you do not connect your answering machine directly to the device,  
fax tones from a sending fax machine might be recorded on your answering  
machine, and you might not be able to receive faxes with the device.  
4. Using the phone cord supplied in the box with the HP device, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE on  
the back of the HP device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
5. (Optional) If your answering machine does not have a built-in phone, for  
convenience you might want to connect a phone to the back of your answering  
machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external  
phone, you can purchase and use a parallel splitter (also known as a coupler)  
to connect both the answering machine and telephone to the device. You can  
use standard phone cords for these connections.  
6. If your modem software is set to receive faxes to your computer automatically, turn  
off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the device will not be able to receive faxes.  
7. Turn on the Auto Answer setting.  
8. Set your answering machine to answer after a low number of rings.  
9. Change the Rings to Answer setting on the HP device to the maximum number of  
rings supported by your HP device. (The maximum number of rings varies by  
country/region.)  
10. Run a fax test.  
NOTE: If you are using a computer with two telephone ports, you do not need  
a parallel splitter. You can plug the answering machine into the “OUT” port on  
the back of the computer.  
88  
Configure and manage  
When the phone rings, your answering machine answers after the number of rings you  
have set, and then plays your recorded greeting. The device monitors the call during  
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits  
fax reception tones and receives the fax; if there are no fax tones, the device stops  
monitoring the line and your answering machine can record a voice message.  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
1
2
3
4
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Phone cord provided with the device connected to the 1-LINE port on  
the back of the device  
5
6
7
8
DSL/ADSL modem  
Computer  
Answering machine  
Telephone (optional)  
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one  
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line  
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on  
the front and a plug on the back.  
89  
Set up faxing for the device  
 
Chapter 7  
To set up the device with a computer DSL/ADSL modem  
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone  
number with DSL/ADSL service will need to be connected to additional DSL/  
ADSL filters, otherwise you will experience noise when making voice calls.  
2. Using the phone cord supplied in the box with the device, connect one end to the  
DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back  
of the device.  
NOTE: If you do not use the supplied cord to connect from the DSL/ADSL  
filter to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
3. Connect the DSL/ADSL filter to the splitter.  
4. Unplug the answering machine from the telephone wall jack, and connect it to the  
port labeled 2-EXT on the back of the device.  
NOTE: If you do not connect your answering machine directly to the device,  
fax tones from a sending fax machine might be recorded on your answering  
machine, and you probably will not be able to receive faxes with the device.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Set your answering machine to answer after a low number of rings.  
8. Change your Rings to Answer setting on the device to the maximum number of  
rings supported by the device.  
NOTE: The maximum number of rings varies by country/region.  
9. Run a fax test.  
When the phone rings, your answering machine will answer after the number of rings  
you have set, and then play your recorded greeting. The device monitors the call  
during this time, “listening” for fax tones. If incoming fax tones are detected, the device  
will emit fax reception tones and receive the fax; if there are no fax tones, the device  
stops monitoring the line and your answering machine can record a voice message.  
If you use the same phone line for telephone, fax, and have a computer DSL modem,  
follow these instructions to set up your fax.  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
If you receive both voice calls and fax calls at the same phone number, use a  
computer dial-up modem on the same phone line, and subscribe to a voice mail  
service through your telephone company, set up the device as described in this section.  
90  
Configure and manage  
   
NOTE: You cannot receive faxes automatically if you have a voice mail service at  
the same phone number you use for fax calls. You must receive faxes manually;  
this means you must be available to respond in person to incoming fax calls. If you  
want to receive faxes automatically instead, contact your telephone company to  
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.  
Since your computer dial-up modem shares the phone line with the device, you cannot  
use both your modem and the device simultaneously. For example, you cannot use  
the device for faxing if you are using your computer dial-up modem to send an e-mail  
or access the Internet.  
There are two different ways to set up the device with your computer based on the  
number of phone ports on your computer. Before you begin, check your computer to  
see if it has one or two phone ports.  
•
If your computer has only one phone port, you will need to purchase a parallel  
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11  
port on the front and two RJ-11 ports on the back. Do not use a two-line phone  
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front  
and a plug on the back.)  
Figure 7-12 Example of a parallel splitter  
•
If your computer has two phone ports, set up the device as described below.  
Figure 7-13 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to  
the 1-LINE port  
3
4
Parallel splitter  
Computer with modem  
91  
Set up faxing for the device  
Chapter 7  
5
Telephone  
To set up the device on the same phone line as a computer with two phone ports  
1. Remove the white plug from the port labeled 2-EXT on the back of the device.  
2. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the device.  
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.  
4. Using the phone cord supplied in the box with the device, connect one end to your  
telephone wall jack, then connect the other end to the port labeled 1-LINE on the  
back of the device.  
NOTE: If you do not use the supplied cord to connect from the telephone wall  
jack to the device, you might not be able to fax successfully. This special  
phone cord is different from the phone cords you might already have in your  
home or office.  
5. If your modem software is set to receive faxes to your computer automatically, turn  
off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the device will not be able to receive faxes.  
6. Turn off the Auto Answer setting.  
7. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the device cannot  
receive faxes.  
Serial-type fax setup  
For information on setting up the device for faxing using a serial-type phone system,  
see the Fax Configuration Web site for your country/region.  
Austria  
www.hp.com/at/faxconfig  
Germany  
www.hp.com/de/faxconfig  
www.hp.com/ch/fr/faxconfig  
www.hp.com/ch/de/faxconfig  
www.hp.com/uk/faxconfig  
www.hp.fi/faxconfig  
Switzerland (French)  
Switzerland (German)  
United Kingdom  
Finland  
Denmark  
www.hp.dk/faxconfig  
Sweden  
www.hp.se/faxconfig  
Norway  
www.hp.no/faxconfig  
Netherlands  
Belgium (Dutch)  
www.hp.nl/faxconfig  
www.hp.be/nl/faxconfig  
92  
Configure and manage  
 
(continued)  
Belguim (French)  
www.hp.be/fr/faxconfig  
www.hp.pt/faxconfig  
Portugal  
Spain  
www.hp.es/faxconfig  
France  
Ireland  
Italy  
www.hp.com/fr/faxconfig  
www.hp.com/ie/faxconfig  
www.hp.com/it/faxconfig  
Configure the device (Windows)  
NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the  
computer system to run the installation program.  
In addition, you must have administrator privileges to install a printer driver on  
Windows 2000, Windows XP, or Windows Vista.  
When setting up the device, HP recommends that you connect it after you install the  
software because the installation program is designed to provide you with the easiest  
setup experience. However, if you have connected the cable first, see Connect the  
device before installing the software.  
Connect the device directly to your computer using a USB cable.  
NOTE: If you install the device software and connect the device to a computer  
running Windows, you can connect additional devices to the same computer with  
USB cables without reinstalling the device software.  
•
•
•
Install the software before connecting the device (recommended)  
Connect the device before installing the software  
Share the device on a locally shared network  
Install the software before connecting the device (recommended)  
To install the software  
1. Close any applications that are running.  
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD  
menu does not start automatically, double-click the setup icon on the Starter CD.  
3. On the CD menu, click the appropriate installation option and follow the onscreen  
instructions.  
4. When prompted, turn on the device and connect it to the computer using a USB  
cable. The Found New Hardware wizard appears on the computer screen, and  
the device icon is created in the Printers folder.  
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Chapter 7  
NOTE: You may connect the USB cable at a later time when you need to use the  
device.  
You can also share the device with other computers using a simple form of  
networking known as locally shared networking. For more information, see Share  
the device on a locally shared network.  
Connect the device before installing the software  
If you connected the device to the computer before installing the device software, the  
Found New Hardware wizard displays on the computer screen.  
NOTE: If you turned on the device, do not turn it off or unplug the cable from the  
device while the installation program is running. If you do so, the installation  
program will not finish.  
To connect the device  
1. In the Found New Hardware dialog box that displays methods for locating the  
printer driver, select the Advanced option, and then click Next.  
NOTE: Do not allow the Found New Hardware wizard to perform an  
automatic search for the printer driver.  
2. Select the check box for specifying the driver location, and ensure that the other  
check boxes are clear.  
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.  
4. Browse to locate the root directory on the Starter CD (for example, D), and then  
click OK.  
5. Click Next and follow the onscreen instructions.  
6. Click Finish to close the Found New Hardware wizard. The wizard automatically  
starts the installation program (this might take a short while).  
7. Complete the installation process.  
NOTE: You can also share the device with other computers using a simple form  
of networking known as locally shared networking. For more information, see  
Share the device on a locally shared network.  
Share the device on a locally shared network  
In a locally shared network, the device is connected directly to the USB connector of a  
selected computer (known as the server) and is shared by other computers (clients).  
NOTE: When sharing a directly connected device, use the computer with the  
newest operating system as the server. For example, if you have a computer  
running Windows XP and another computer running an older version of Windows,  
use the computer running Windows XP as the server.  
Use this configuration only in small groups or when usage is low. The connected  
computer is slowed down when many users print to the device.  
Only the printing function is shared. Scan and Copy functions are not shared.  
94  
Configure and manage  
     
To share the device  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. Right-click the device icon, click Properties, and then click the Sharing tab.  
3. Click the option to share the device, and give it a share name.  
4. To share the device with client computers that use other versions of Windows,  
click Additional Drivers to install those drivers as a convenience to the users. You  
must have the Starter CD in your CD drive.  
Configure the device (Mac OS)  
You can use the device with a single Macintosh computer using a USB cable, or you  
can share it among other users on a network.  
This section contains the following topics:  
•
•
To install the software  
Share the device on a locally shared network  
To install the software  
1. Connect the device to your computer with a USB cable.  
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,  
and then double-click the setup icon. Also, you can locate the Installer folder on  
the Starter CD.  
3. Click Install Software and follow the onscreen instructions.  
4. If necessary, share the device with other Macintosh computer users. For more  
information, see Share the device on a locally shared network.  
Share the device on a locally shared network  
When you connect the device directly, you can share it with other computers using a  
simple form of networking known as locally shared networking. Use this configuration  
only in small groups or when usage is low. The connected computer is slowed down  
when many users print to the device.  
Basic requirements for sharing in the Mac OS environment include the following items:  
•
•
•
The Macintosh computers must be communicating on the network using TCP/IP,  
and they must have IP addresses. (AppleTalk is not supported.)  
The device that is being shared must be connected to a built-in USB port on the  
host Macintosh computer.  
Both the host Macintosh computer and the client Macintosh computers that are  
using the shared device must have printer sharing enabled, and the driver or PPD  
for the device that is installed.  
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Configure the device (Mac OS)  
           
Chapter 7  
For more information about USB device sharing, see the support information on the  
Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer.  
To share the device among computers running Mac OS  
1. Turn on printer sharing on all Macintosh computers (host and clients) that are  
connected to the printer. Depending on the OS version you are using, do one of  
the following:  
•
Mac OS 10.3: Open System Preferences, click Print & Fax, and then check  
the box next to Share my printers with other computers.  
•
Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing  
tab, check the box next to Share these printers with other computers, and  
then select the printer to be shared.  
•
Mac OS 10.5: Open System Preferences, click Print & Fax, click the Sharing  
tab, check the box next to Share these printers with other computers, and  
then select the printer to be shared.  
2. To print from the other Macintosh computers (the clients) on the network, do the  
following:  
a. Click File, and then select Page Setup in the document you want to print.  
b. In the drop-down menu next to Format for, select Shared Printers, and then  
select your device.  
c. Select the Paper Size, and then click OK.  
d. In the document, click File, and then select Print.  
e. From the drop-down menu next to Printer, select Shared Printers, and then  
select your device.  
f. Make additional settings, if necessary, and then click Print.  
Set up the device for wireless communication (HP  
Officejet J4680 only)  
You may set up the device for wireless communication using one of the following ways:  
Setup method  
Infrastructure  
wireless  
Ad hoc wireless  
communication*  
communication  
USB cable  
For more information, see To set up the device on  
a wireless network (Mac OS) or To set up wireless  
communication using the installer (Windows).  
Device control panel  
* An ad hoc network can be set up using the Wireless Connection Utility on the Starter  
CD.  
96  
Configure and manage  
       
NOTE: If you encounter problems, see Solve wireless problems (HP Officejet  
J4680 only).  
To use the device with any wireless connection, you must run the installation  
program at least once from the Starter CD and create a wireless connection.  
Make sure the device is not connected to the network using a network cable.  
The sending device must have built-in 802.11 capabilities or an 802.11 wireless  
card installed.  
The device and the computers that use it must be on the same subnet.  
Before installing the device software, you may wish to find out the settings of your  
network. Obtain the information from your system administrators, or complete the  
following tasks:  
•
Obtain your network's network name or Service Set Identifier (SSID) and  
communication mode (infrastructure or ad hoc) from the configuration utility for the  
network's wireless access point (WAP) or the computer's network card.  
•
•
Find out the type of encryption your network uses, such as Wired Equivalent  
Privacy (WEP).  
Find out the security password or encryption key of the wireless device.  
This section contains the following topics:  
•
•
Understand 802.11 wireless network settings  
To set up wireless communication using the device control panel with wireless  
setup wizard  
•
•
•
•
•
•
•
To set up wireless communication using the installer (Windows)  
To set up the device on a wireless network (Mac OS)  
To turn off wireless communication  
To print a wireless test page  
Reset wireless settings  
Guidelines for reducing interference on a wireless network  
Guidelines for ensuring wireless network security  
Understand 802.11 wireless network settings  
Network name (SSID)  
By default, the device looks for the wireless network name or SSID named "hpsetup."  
Your network may have a different SSID.  
Communication mode  
There are two communication mode options:  
•
Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode  
and communicates directly with other wireless devices without the use of a WAP.  
All devices on the ad hoc network must:  
◦
◦
◦
Be 802.11 compatible  
Have ad hoc as the communication mode  
Have the same network name (SSID)  
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Chapter 7  
◦
◦
Be on the same subnet and same channel  
Have the same 802.11 security settings  
•
Infrastructure (recommended): On an infrastructure network, the device is set to  
infrastructure communication mode and communicates with other devices on the  
network, whether the devices are wired or wireless, through a WAP. WAPs  
commonly act as routers or gateways on small networks.  
Security settings  
NOTE: For more information on wireless security, visit www.weca.net/  
opensection/pdf/whitepaper_wi-fi_security4-29-03.pdf.  
•
Network authentication: The device's factory default setting is 'Open,' which  
does not require security for authorization or encryption. The other possible values  
are 'OpenThenShared,' 'Shared,' and 'WPA-PSK' (Wi-Fi® Protected Access Pre-  
Shared Key).  
WPA increases the level of over-the-air data protection and access control on  
existing and future Wi-Fi networks. It addresses all known weaknesses of WEP,  
the original native security mechanism in the 802.11 standard.  
WPA2 is the second generation of WPA security; it provides enterprise and  
consumer Wi-Fi users with a high level of assurance that only authorized users  
can access their wireless networks.  
•
Data encryption:  
◦
Wired Equivalent Privacy (WEP) provides security by encrypting data sent over  
radio waves from one wireless device to another wireless device. Devices on a  
WEP-enabled network use WEP keys to encode data. If your network uses  
WEP, you must know the WEP key(s) it uses.  
◦
◦
WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and  
employs 802.1X authentication with one of the standard Extensible  
Authentication Protocol (EAP) types available today.  
WPA2 provides a new encryption scheme, the Advanced Encryption Standard  
(AES). AES is defined in counter cipher-block chaining mode (CCM) and  
supports the Independent Basic Service Set (IBSS) to enable security between  
client workstations operating in ad hoc mode.  
To set up wireless communication using the device control panel with wireless  
setup wizard  
The Wireless Setup Wizard provides an easy way to set up and manage a wireless  
connection to your device.  
NOTE: To use this method, you must have a wireless network set up and running.  
1. Set up the device hardware (see the getting started guide or the setup poster that  
came with your device).  
2. On the device control panel, press the Setup button.  
3. Press an arrow button to move to Wireless Menu, and then press OK.  
4. Press an arrow button to move to Setup Wizard, and then press OK.  
5. Follow the display instructions to complete the setup.  
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Configure and manage  
       
To set up wireless communication using the installer (Windows)  
For this method, you will need to have a network set up and running.  
1. Set up the device hardware (see the Wireless getting started guide).  
2. Remove the protective cover from the device's network port.  
3. Close any applications that are running on your computer system.  
4. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD  
menu does not start automatically, double-click the setup icon on the Starter CD.  
5. On the CD menu, click the appropriate installation option and follow the onscreen  
instructions.  
6. On the Connection Type screen, select Wireless, and then click Next.  
NOTE: If the device cannot be found, you will have the option to temporarily  
use a network cable to communicate with the device and configure its wireless  
settings.  
Complete the following steps to temporarily connect the device to your  
computer network if you are unable to establish wireless communication.  
a. Temporarily connect the device to the network with a USB cable.  
b. Follow the onscreen instructions and disconnect the cable when prompted.  
7. On the Select a Network Name (SSID) screen, click Select a detected Wireless  
Network Name (SSID) to select the wireless network, or click Specify a wireless  
network to enter a new network name.  
8. If you chose to enter a new network name, enter it on the device control panel, and  
then press Done.  
NOTE: If the SSID that you entered is not found, you will be asked to provide  
security information. If the network does not use encryption, setup will attempt  
to verify the SSID before continuing.  
9. If the device cannot connect to the network name, supply the appropriate WEP key  
or WPA passphrase on the keypad when prompted, and then press Done.  
NOTE: Be sure to unplug the USB cable when you are done.  
To set up the device on a wireless network (Mac OS)  
1. Set up the device hardware (see the Wireless getting started guide).  
2. Ensure an AirPort card is installed on the computer.  
3. Close any applications that are running on your computer system.  
4. Open the AirPort Setup Assistant from the Utilities folder. Refer to the AirPort  
documentation for details on setting up on wireless networks.  
5. For ad hoc networks, click the AirPort icon on the menu bar and select "hpsetup"  
under Computer to Computer Networks. For wireless networks, click the AirPort  
icon, and then click Other to join the network.  
6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD  
menu does not start automatically, double-click the setup icon on the Starter CD.  
7. On the CD menu, click Install Software and follow the onscreen instructions.  
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Set up the device for wireless communication (HP Officejet J4680 only)  
       
Chapter 7  
8. On the Connection Type screen, select the wireless network option, and then  
click Done.  
9. Follow the onscreen instructions to install the printer driver.  
To turn off wireless communication  
•
Device control panel: Press Setup, then select Wireless, then select Wireless  
ON/OFF, and then select either On or Off.  
•
Press the wireless button on the front of the device.  
To print a wireless test page  
Print the wireless test page for information about the device's wireless connection. The  
wireless test page provides information about the device's status, MAC address, and  
IP address. If the device is connected to a network, the test page displays details  
about the network settings.  
▲ Device control panel: Press Setup, select Print Report, select Wireless Test,  
and then press OK.  
Reset wireless settings  
Reset network configuration settings  
If the device is still unable to communicate with the network, reset the device’s network  
settings.  
•
•
•
Press Setup. Press an arrow button to move to Network, and then press OK.  
Press an arrow button to move to Reset Wireless, and then press OK.  
Print the wireless configuration page and verify that the network settings have  
been reset. For more information, see Print wireless configuration settings.  
By default, the network name (SSID) is “hpsetup” and the communication mode is  
“ad hoc.”  
Guidelines for reducing interference on a wireless network  
The following tips will help reduce the chances for interference in a wireless network:  
•
Keep the wireless devices away from large metal objects, such as filing cabinets,  
and other electromagnetic devices, such as microwaves and cordless telephones,  
as these objects can disrupt radio signals.  
•
•
•
Keep the wireless devices away from large masonry structures and other building  
structures as these objects can absorb radio waves and lower signal strength.  
For an infrastructure network, position the WAP in a central location in line of sight  
with the wireless devices on the network.  
Keep all wireless devices on the network within range of one another.  
Guidelines for ensuring wireless network security  
This section contains the following topics:  
•
•
To add hardware addresses to a WAP  
Other guidelines  
100  
Configure and manage  
                 
To add hardware addresses to a WAP  
MAC filtering is a security feature in which a WAP is configured with a list of MAC  
addresses (also called "hardware addresses") of devices that are allowed to gain  
access to the network through the WAP.  
If the WAP does not have the hardware address of a device attempting to access the  
network, the WAP denies the device access to the network.  
If the WAP filters MAC addresses, then the device's MAC address must be added to  
the WAP's list of accepted MAC addresses.  
▲ Open the WAP's configuration utility, and add the device's hardware address to the  
list of accepted MAC addresses.  
Other guidelines  
To keep the wireless network secure, follow these guidelines:  
•
Use a password with at least 20 random characters. You can use up to 63  
characters in a WPA password.  
•
Avoid any common words or phrases, easy sequences of characters (such as all  
1s), and personally-identifiable information for passwords. Always use random  
strings composed of uppercase and lowercase letters, numbers, and if allowed,  
special characters such as punctuation.  
•
•
Change the password periodically.  
Change the default password provided by the manufacturer for administrator  
access to the access point or wireless router. Some routers let you change the  
administrator name as well.  
•
•
Place the access point or router in the center of a room and not near a window.  
Turn off administrative access over wireless if possible. If you do this, you need to  
connect to the router with a wired Ethernet connection when you want to make  
configuration changes.  
•
•
Turn off remote administrative access over the Internet on your router, if possible.  
You can use Remote Desktop to make an encrypted connection to a computer  
running behind your router and make configuration changes from the local  
computer you are accessing over the Internet.  
To avoid accidentally connecting to another party's wireless network, turn off the  
setting to automatically connect to non-preferred networks. This is disabled by  
default in Windows XP.  
Uninstall and reinstall the software  
If your installation is incomplete, or if you connected the USB cable to a Windows  
computer before being prompted by the software installation screen, you might need  
to uninstall and then reinstall the software. Do not simply delete the device application  
files from your computer. Make sure to remove them properly using the uninstall utility  
provided when you installed the software that came with the device.  
Uninstall and reinstall the software  
101  
     
Chapter 7  
There are three methods to uninstall the software on a Windows computer, and one  
method to uninstall on a Macintosh computer.  
To uninstall from a Windows computer, method 1  
1. Disconnect the device from your computer. Do not connect it to your computer until  
after you have reinstalled the software.  
2. Press the Power button to turn off the device.  
3. On the Windows taskbar, click Start, select Programs or All Programs, select  
HP, select Officejet J4500 Series, and then click Uninstall.  
4. Follow the onscreen instructions.  
5. If you are asked whether you would like to remove shared files, click No.  
Other programs that use these files might not work properly if the files are deleted.  
6. Restart your computer.  
7. To reinstall the software, insert the device Starter CD into your computer's CD-  
ROM drive, follow the onscreen instructions, and also see Install the software  
before connecting the device (recommended).  
8. After the software is installed, connect the device to your computer.  
9. Press the Power button to turn the device on.  
After connecting and turning on the device, you might have to wait several minutes  
for all of the Plug and Play events to complete.  
10. Follow the onscreen instructions.  
When the software installation is complete, the HP Digital Imaging Monitor icon  
appears in the Windows system tray.  
To uninstall from a Windows computer, method 2  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and  
then click Add/Remove Programs.  
- Or -  
Click Start, click Control Panel, and then double-click Programs and Features.  
2. Select HP Officejet All-in-One Series, and then click Change/Remove or  
Uninstall/Change.  
Follow the onscreen instructions.  
3. Disconnect the device from your computer.  
4. Restart your computer.  
NOTE: It is important that you disconnect the device before restarting your  
computer. Do not connect the device to your computer until after you have  
reinstalled the software.  
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the  
Setup program.  
6. Follow the onscreen instructions and also see Install the software before  
connecting the device (recommended).  
102  
Configure and manage  
 
To uninstall from a Windows computer, method 3  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start  
the Setup program.  
2. Disconnect the device from your computer.  
3. Select Uninstall and follow the onscreen directions.  
4. Restart your computer.  
NOTE: It is important that you disconnect the device before restarting your  
computer. Do not connect the device to your computer until after you have  
reinstalled the software.  
5. Start the Setup program for the device again.  
6. Select Install.  
7. Follow the onscreen instructions and also see Install the software before  
connecting the device (recommended).  
To uninstall from a Macintosh computer  
1. Launch HP Device Manager.  
2. Click Information and Settings.  
3. Select Uninstall HP AiO Software from the pull-down menu.  
Follow the onscreen instructions.  
4. After the software is uninstalled, restart your computer.  
5. To reinstall the software, insert the device Starter CD into your computer's CD-  
ROM drive.  
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.  
7. Follow the onscreen instructions and also see To install the software.  
Uninstall and reinstall the software  
103  
 
8 Maintain and troubleshoot  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
Work with ink cartridges  
Clean the device  
General troubleshooting tips and resources  
Solve printing problems  
Poor print quality and unexpected printouts  
Solve paper-feed problems  
Solve scan problems  
Solve copy problems  
Solve fax problems  
Solve wireless problems (HP Officejet J4680 only)  
Troubleshoot installation issues  
Clear jams  
Work with ink cartridges  
This section contains the following topics:  
Supported ink cartridges  
Handle the ink cartridges  
•
•
•
•
•
•
•
•
Replace the ink cartridges  
Align the ink cartridges  
Clean the ink cartridges  
Clean the ink cartridge contacts  
Clean the area around the ink nozzles  
Store printing supplies  
Supported ink cartridges  
The availability of ink cartridges varies by country/region. The ink cartridges might  
come in different sizes.  
You can find the ink cartridge number in the following places:  
•
•
On the label of the ink cartridge you are replacing.  
Windows: From the Toolbox, if you have bidirectional communication, click the  
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then  
click Cartridge Details.  
•
Mac OS: From the HP Printer Utility, click Supply Info from the Information and  
Support panel, and then click Retail Supplies Information.  
104  
Maintain and troubleshoot  
       
Handle the ink cartridges  
Before you replace or clean a ink cartridge, you should know the part names and how  
to handle the ink cartridges.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch  
the copper-colored contacts or the ink nozzles.  
NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can  
cause temporary printing problems, or even permanent damage.  
Replace the ink cartridges  
Follow these instructions when the ink level is low.  
NOTE: When the ink level for an ink cartridge is low, a message appears on the  
display. You can also check the ink levels by using the printer Toolbox (Windows)  
or the HP Printer Utility (Mac OS).  
NOTE: Ink from the cartridges is used in the printing process in a number of  
different ways, including in the initialization process, which prepares the device and  
cartridges for printing. In addition, some residual ink is left in the cartridge after it is  
used. For more information see www.hp.com/go/inkusage.  
Ink level warnings and indicators provide estimates for planning purposes only. When  
you receive a low-ink warning message, consider having a replacement cartridge  
Work with ink cartridges  
105  
       
Chapter 8  
available to avoid possible printing delays. You do not need to replace the ink  
cartridges until print quality becomes unacceptable.  
To order ink cartridges for the device, go to www.hpshopping.com. If prompted,  
choose your country/region, follow the prompts to select your product, and then click  
one of the shopping links on the page.  
To replace the ink cartridges  
1. Make sure the device is on.  
CAUTION: If the HP All-in-One is off when you open the front access door to  
access the ink cartridges, the device will not release the cartridges for  
changing. You might damage the device if the ink cartridges are not docked  
safely when you try to remove them.  
2. Open the front access door.  
The print carriage moves to the far right side of the device.  
3. Wait until the print carriage is idle and silent, and then lightly press down on an ink  
cartridge to release it.  
If you are replacing the tri-color ink cartridge, remove the ink cartridge from the slot  
on the left.  
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Maintain and troubleshoot  
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink  
cartridge from the slot on the right.  
4. Pull the ink cartridge toward you out of its slot.  
5. If you are removing the black ink cartridge in order to install the photo or gray  
photo ink cartridge, store the black ink cartridge in the ink cartridge protector or an  
airtight plastic container.  
6. Remove the new ink cartridge from its packaging and, being careful to touch only  
the black plastic, gently remove the plastic tape by using the pink pull tab.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do  
not re-tape the ink cartridges. Doing so can result in clogs, ink failure, and bad  
electrical connections.  
Work with ink cartridges  
107  
Chapter 8  
7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into  
the empty cartridge slot. Make sure you push the ink cartridge in firmly until it  
snaps into place.  
If you are installing the tri-color ink cartridge, slide it into the left slot.  
If you are installing a black, photo, or gray photo ink cartridge, slide it into the right  
slot.  
8. Close the front access door.  
If you installed a new ink cartridge, the device prints an ink cartridge alignment  
page.  
9. When prompted, ensure plain white paper is loaded in the input tray, then press OK.  
10. Load the ink cartridge alignment sheet face down on the scanner glass in the front  
right corner with the top of the page to the right, and then press OK. For more  
information, see Load an original on the scanner glass.  
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge  
alignment sheet.  
Align the ink cartridges  
The HP All-in-One prompts you to align cartridges every time you install or replace an  
ink cartridge. You can also align the ink cartridges at any time from the device control  
panel or by using the software you installed with the device. Aligning the ink cartridges  
ensures high-quality output.  
NOTE: If you remove and reinstall the same ink cartridge, the device will not  
prompt you to align the ink cartridges. It remembers the alignment values for that  
ink cartridge, so you do not need to realign the ink cartridges.  
108  
Maintain and troubleshoot  
   
To align the ink cartridges from the device control panel when prompted  
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray,  
and then press OK.  
NOTE: If you have colored paper loaded in the input tray when you align the  
ink cartridges, the alignment will fail. Load unused plain white paper into the  
input tray, and then try the alignment again.  
If the alignment fails again, you might have a defective sensor or ink cartridge.  
Contact HP Support. Go to www.hp.com/support. If prompted, choose your  
country/region, and then click Contact HP for information on calling for  
technical support.  
The HP All-in-One prints an ink cartridge alignment sheet.  
2. Load the ink cartridge alignment sheet face down on the scanner glass in the front  
right corner with the top of the page to the right, and then press OK. For more  
information, see Load an original on the scanner glass.  
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge  
alignment sheet.  
To align the cartridges from the device control panel at any time  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
NOTE: If you have colored paper loaded in the input tray when you align the  
ink cartridges, the alignment will fail. Load unused plain white paper into the  
input tray, and then try the alignment again.  
If the alignment fails again, you might have a defective sensor or ink cartridge.  
Contact HP Support. Go to www.hp.com/support. If prompted, choose your  
country/region, and then click Contact HP for information on calling for  
technical support.  
2. Press Setup.  
3. Selects Tools and then select Align Cartridge.  
The HP All-in-One prints an ink cartridge alignment sheet.  
4. Load the ink cartridge alignment sheet face down on the scanner glass in the front  
right corner with the top of the page to the right, and then press OK. For more  
information, see Load an original on the scanner glass.  
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge  
alignment sheet.  
To align the ink cartridges from the HP Photosmart Software (Windows)  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties  
dialog box. In the Print Properties dialog box, click the Services tab, and then  
click Service this device.  
The Printer Toolbox appears.  
Work with ink cartridges  
109  
Chapter 8  
3. Click the Device Services tab.  
4. Click Align the Ink Cartridges.  
The HP All-in-One prints an ink cartridge alignment sheet.  
5. Load the ink cartridge alignment sheet face down on the scanner glass in the front  
right corner with the top of the page to the right, and then press OK. For more  
information, see Load an original on the scanner glass.  
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge  
alignment sheet.  
To align the ink cartridges from the HP Photosmart Studio Software (Mac OS)  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,  
see HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.  
The HP All-in-One prints an ink cartridge alignment sheet.  
3. Load the ink cartridge alignment sheet face down on the scanner glass in the front  
right corner with the top of the page to the right, and then press OK. For more  
information, see Load an original on the scanner glass.  
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge  
alignment sheet.  
Clean the ink cartridges  
Use this feature when there is streaking, white lines through any of the lines of color or  
when a color is muddy. Do not clean ink cartridges unnecessarily, as this wastes ink  
and shortens the life of the ink nozzles.  
To clean the ink cartridges from the control panel  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. Press Setup.  
3. Select Tools, and then select Clean Cartridge.  
The device prints a page that you can recycle or discard.  
If copy or print quality still seems poor after you clean the ink cartridges, try  
cleaning the ink cartridge contacts before replacing the affected ink cartridge.  
To clean the ink cartridges from the HP Photosmart Software  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties  
dialog box. In the Print Properties dialog box, click the Services tab, and then  
click Service this device.  
The Printer Toolbox appears.  
3. Click the Device Services tab.  
110  
Maintain and troubleshoot  
   
4. Click Clean the Ink Cartridges.  
5. Follow the prompts until you are satisfied with the quality of the output, and then  
click Done.  
If copy or print quality still seems poor after you clean the ink cartridges, try  
cleaning the ink cartridge contacts before replacing the affected ink cartridge.  
HP Printer Utility (Mac OS)  
1. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).  
2. Click Clean and follow the onscreen instructions.  
Clean the ink cartridge contacts  
Clean the ink cartridge contacts only if you get repeated messages on the display  
prompting you to check an ink cartridge after you already have cleaned or aligned the  
ink cartridges.  
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that  
nothing is covering the ink cartridge contacts, then reinstall the ink cartridge. If you  
continue to get messages to check the ink cartridges, clean the ink cartridge contacts.  
Make sure you have the following materials available:  
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart  
or leave fibers.  
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.  
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can  
damage the ink cartridges).  
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge  
contacts. These can damage the ink cartridge or the HP All-in-One.  
To clean the ink cartridge contacts  
1. Turn on the device and open the ink cartridge door.  
The print carriage moves to the far right side of the device.  
2. Wait until the print carriage is idle and silent, and then unplug the power cord from  
the back of the device.  
NOTE: Depending how long the HP All-in-One is unplugged, the date and  
time might be erased. You might need to reset the date and time later, when  
you plug the power cord back in.  
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out  
of the slot.  
4. Inspect the ink cartridge contacts for ink and debris buildup.  
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze  
any excess water from it.  
6. Hold the ink cartridge by its sides.  
Work with ink cartridges  
111  
   
Chapter 8  
7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for  
approximately ten minutes.  
1
2
Copper-colored contacts  
Ink nozzles (do not clean)  
8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it  
clicks into place.  
9. Repeat if necessary for the other ink cartridge.  
10. Gently close the ink cartridge door and plug the power cord into the back of the  
device.  
Clean the area around the ink nozzles  
If the device is used in a dusty environment, a small amount of debris might  
accumulate inside the device. This debris can include dust, hair, carpet, or clothing  
fibers. When debris gets on the ink cartridges, it can cause ink streaks and smudges  
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles  
as described here.  
NOTE: Clean the area around the ink nozzles only if you continue to see streaks  
and smudges on your printed pages after you have already cleaned the ink  
cartridges by using the device control panel or the software you installed with the  
HP All-in-One.  
112  
Maintain and troubleshoot  
   
Make sure you have the following materials available:  
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart  
or leave fibers.  
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.  
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can  
damage the ink cartridges).  
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching  
these parts can result in clogs, ink failure, and bad electrical connections.  
To clean the area around the ink nozzles  
1. Turn on the device and open the ink cartridge door.  
The print carriage moves to the far right side of the device.  
2. Wait until the print carriage is idle and silent, and then unplug the power cord from  
the back of the device.  
NOTE: Depending how long the HP All-in-One is unplugged, the date and  
time might be erased. You might need to reset the date and time later, when  
you plug the power cord back in.  
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out  
of the slot.  
NOTE: Do not remove both ink cartridges at the same time. Remove and  
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the  
device for more than 30 minutes.  
4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.  
5. Lightly moisten a clean foam rubber swab with distilled water.  
Work with ink cartridges  
113  
Chapter 8  
6. Clean the face and edges around the ink nozzle area with the swab, as shown  
below.  
1
2
Nozzle plate (do not clean)  
Face and edges around the ink nozzle area  
CAUTION: Do not clean the nozzle plate.  
7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it  
clicks into place.  
8. Repeat if necessary for the other ink cartridge.  
9. Gently close the ink cartridge door and plug the power cord into the back of the  
device.  
Store printing supplies  
The ink cartridge protector is designed to keep an ink cartridge secure and prevent it  
from drying out when it is not being used. Whenever you remove an ink cartridge from  
the device with the intention of using it again later, store it in the ink cartridge  
protector. For example, store the black ink cartridge in an ink cartridge protector if you  
are removing it so you can print high-quality photos with the photo and tri-color ink  
cartridges.  
NOTE: If you do not have an ink cartridge protector, you can order one from HP  
Support. For more information, see Support and warranty. You can also use an air-  
tight container, such as a plastic tub. Make sure the nozzles are not touching  
anything when you store the ink cartridges.  
114  
Maintain and troubleshoot  
 
To insert an ink cartridge into the ink cartridge protector  
▲ Place the ink cartridge into the ink cartridge protector at a slight angle and snap it  
securely into place.  
To remove the ink cartridge from the ink cartridge protector  
▲ Press down on the top of the ink cartridge protector to release the ink cartridge,  
then gently remove the ink cartridge out of the ink cartridge protector.  
Clean the device  
This section provides instructions for keeping the device in top working condition.  
Perform these maintenance procedures as necessary.  
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow  
down performance, degrade the quality of scans, and affect the accuracy of special  
features.  
•
•
•
Clean the scanner glass  
Clean the exterior  
Clean the automatic document feeder  
Clean the scanner glass  
To clean the scanner glass  
1. Turn off the device.  
2. Lift the scanner lid.  
115  
Clean the device  
     
Chapter 8  
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild  
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.  
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners  
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which  
can damage the scanner glass. Avoid isopropyl alcohol because it can leave  
streaks on the glass.  
CAUTION: Do not spray the glass cleaner directly on the glass. If too much  
glass cleaner is applied, the cleaner could leak under the glass and damage  
the scanner.  
4. Close the scanner lid, and turn on the device.  
Clean the exterior  
NOTE: Before cleaning the device, turn off the power and unplug the power cord  
from the electrical socket.  
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The  
exterior of the device does not require cleaning. Keep fluids away from the interior of  
the device, as well as from the device control panel.  
Clean the automatic document feeder  
If the automatic document feeder picks up multiple pages or if it does not pick up plain  
paper, you can clean the rollers and separator pad. Lift the automatic document feeder  
cover to access the pick assembly inside the automatic document feeder, clean the  
rollers or separator pad, and then close the cover.  
116  
Maintain and troubleshoot  
       
If you have lines or dust appearing on scanned documents or faxes, clean the mylar  
strip in the ADF.  
To clean the rollers or separator pad  
1. Remove all originals from the document feeder tray.  
2. Lift the automatic document feeder cover (1).  
This provides easy access to the rollers (2) and separator pad (3), as shown below.  
1
2
3
Automatic document feeder cover  
Rollers  
Separator pad  
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess  
liquid from the cloth.  
4. Use the damp cloth to wipe any residue off the rollers or separator pad.  
NOTE: If the residue does not come off using distilled water, try using  
isopropyl (rubbing) alcohol.  
5. Close the cover of the automatic document feeder.  
117  
Clean the device  
Chapter 8  
To clean the plastic strip inside the automatic document feeder  
1. Turn off the device and unplug the power cord.  
NOTE: Depending how long the device is unplugged, the date and time might  
be erased. You might need to reset the date and time later, when you plug the  
power cord back in.  
2. Lift the cover of the automatic document feeder until it stops, and then gently pry  
the cover to release the catch.  
3. Continue lifting the automatic document feeder cover to the vertical position.  
118  
Maintain and troubleshoot  
4. Lift the automatic document feeder mechanism.  
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride  
on the plastic strip, since they can damage it. Do not place or spray liquid  
directly on the plastic strip. The liquid might seep under the glass and damage  
the device.  
6. Gently lower the automatic document feeder mechanism to avoid dislodging the  
plastic strip, and then close the cover of the automatic document feeder.  
7. Plug in the power cord, and then turn on the device.  
NOTE: If you still see dust or lines on scans after cleaning the plastic strip,  
you may need to order a new plastic strip. For more information, see Support  
and warranty.  
General troubleshooting tips and resources  
Try these when you begin troubleshooting a printing problem.  
•
•
For a paper jam, see Clear paper jams.  
For paper-feed problems, such as the paper skew and paper pick, see Solve  
paper-feed problems.  
•
•
Power light is on and not blinking. When the device is turned on for the first time, it  
takes approximately 12 minutes to initialize it after the ink cartridges are installed.  
Power cord and other cables are working, and are firmly connected to the device.  
Make sure the device is connected firmly to a functioning alternating current (AC)  
power outlet, and is turned on. For voltage requirements, see Electrical  
specifications.  
•
•
Media is loaded correctly in the input tray and is not jammed in the device.  
All packing tapes and materials are removed.  
119  
General troubleshooting tips and resources  
   
Chapter 8  
•
The device is set as the current or default printer. For Windows, set it as the  
default in the Printers folder. For the Mac OS, set it as the default in the Printers &  
Faxes section of the System Preferences. See your computer's documentation for  
more information.  
•
•
Pause Printing is not selected if you are using a computer running Windows.  
You are not running too many programs when you are performing a task. Close  
programs that you are not using or restart the computer before attempting the task  
again.  
Troubleshooting topics  
•
•
•
•
•
•
•
Solve printing problems  
Poor print quality and unexpected printouts  
Solve paper-feed problems  
Solve copy problems  
Solve scan problems  
Solve fax problems  
Troubleshoot installation issues  
Solve printing problems  
This section contains the following topics:  
•
•
•
•
•
•
•
•
The device shuts down unexpectedly  
Error message appears on control-panel display  
The device is not responding (nothing prints)  
Device takes a long time to print  
Blank or partial page printed  
Something on the page is missing or incorrect  
Placement of the text or graphics is wrong  
The device prints half a page, then ejects the paper  
The device shuts down unexpectedly  
Check the power and power connections  
Make sure the device is connected firmly to a functioning alternating current (AC)  
power outlet. For voltage requirements, see Electrical specifications.  
Error message appears on control-panel display  
A non-recoverable error has occurred  
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,  
and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/  
support) for the latest troubleshooting information, or product fixes and updates.  
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Maintain and troubleshoot  
         
The device is not responding (nothing prints)  
There are print jobs stuck in the print queue  
Open the print queue, cancel all documents, and then reboot the computer. Try to print  
after the computer reboots. Refer to the Help system for the operating system for more  
information.  
Check the device setup  
For more information, see General troubleshooting tips and resources.  
Check the device software installation  
If the device is turned off when printing, an alert message should appear on your  
computer screen; otherwise, the device software might not be installed correctly. To  
resolve this, uninstall the software completely, and then reinstall the device software.  
For more information, see Uninstall and reinstall the software.  
Check the cable connections  
•
•
Make sure both ends of the network/USB cable are secure.  
If the device is connected to a network, check the following:  
◦
◦
Check the Link light on the back of the device.  
Make sure you are not using a phone cord to connect the device.  
Check any personal firewall software installed on the computer  
The personal software firewall is a security program that protects a computer from  
intrusion. However, the firewall might block communication between the computer and  
the device. If there is a problem communicating with the device, try temporarily  
disabling the firewall. If the problem persists, the firewall is not the source of the  
communication problem. Re-enable the firewall.  
Device takes a long time to print  
Check the system configuration and resources  
Make sure the computer meets the minimum system requirements for the device. For  
more information, see System requirements.  
Check the device software settings  
Print speed is slower when Best or Maximum dpi is selected as the print quality. To  
increase the print speed, select different print settings in the device driver. For more  
information, see Change print settings.  
Blank or partial page printed  
Clean the ink cartridge  
Complete the ink cartridge cleaning procedure. For more information, see Clean the  
ink cartridges.  
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Solve printing problems  
             
Chapter 8  
Check the media settings  
•
Make sure you select the correct print quality settings in the printer driver for the  
media loaded in the trays.  
•
Make sure the page settings in the printer driver match the page size of media  
loaded in the tray.  
More than one page is being picked  
For more information on paper-feed problems, see Solve paper-feed problems.  
There is a blank page in the file  
Check the file to make sure there is no blank page.  
Something on the page is missing or incorrect  
Check the margin settings  
Make sure the margin settings for the document do not exceed the printable area of  
the device. For more information, see Set minimum margins.  
Check the color print settings  
Make sure Print in Grayscale is not selected in the print driver.  
Check the device location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the device away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
Placement of the text or graphics is wrong  
Check how the media is loaded  
Make sure the media width and length guides fit snugly against the edges of the stack  
of media, and make sure the tray is not overloaded. For more information, see Load  
media.  
Check the media size  
•
Content on a page might be cut off if the document size is larger than the media  
that you are using.  
•
Make sure the media size selected in the printer driver match the size of media  
loaded in the tray.  
122  
Maintain and troubleshoot  
       
Check the margin settings  
If the text or graphics are cut off at the edges of the page, make sure the margin  
settings for the document do not exceed the printable area of your device. For more  
information, see Set minimum margins.  
Check the page-orientation setting  
Make sure the media size and page orientation selected in the application match the  
settings in the printer driver. For more information, see Change print settings.  
Check the device location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the device away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
If the above solutions do not work, the problem may be caused by the inability of the  
application to interpret print settings properly. See the release notes for known  
software conflicts, refer to the application's documentation, or contact the software  
manufacturer for specific help.  
The device prints half a page, then ejects the paper  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Poor print quality and unexpected printouts  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
Common poor quality printout problems  
Meaningless characters print  
Ink is smearing  
Ink is not filling the text or graphics completely  
Output is faded or dull colored  
Colors are printing as black and white  
Wrong colors are printing  
Printout shows bleeding colors  
Colors do not line up properly  
Lines or dots are missing from text or graphics  
123  
Poor print quality and unexpected printouts  
     
Chapter 8  
Common poor quality printout problems  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Check the paper quality  
The paper might be too moist or too rough. Make sure the media meets HP  
specifications, and try to print again. For more information, see Understand  
specifications for supported media.  
Check the type of media loaded in the device  
Make sure the tray supports the type of media you have loaded. For more information,  
see Understand specifications for supported media.  
Check the device location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the device away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
Align the ink cartridges  
Align the ink cartridges. For more information, see Align the ink cartridges.  
Clean the ink cartridge  
The ink cartridges may need to be cleaned. For more information, see, Clean the ink  
cartridges.  
Meaningless characters print  
If an interruption occurs to a job that is printing, the device might not recognize the rest  
of the job.  
Cancel the print job and wait for the device to return to the ready state. If the device  
does not return to the ready state, cancel all jobs and wait again. When the device is  
ready, resend the job. If prompted by the computer to retry the job, click Cancel.  
Check the cable connections  
If the device and computer are connected with a USB cable, the problem may be due  
to a poor cable connection.  
Make sure the cable connections at both ends are secure. If the problem persists, turn  
off the device, disconnect the cable from the device, turn on the device without  
connecting the cable, and delete any remaining jobs from the print spooler. When the  
Power light is on and not flashing, reconnect the cable.  
124  
Maintain and troubleshoot  
     
Check the document file  
The document file may be damaged. If you can print other documents from the same  
application, try printing a backup copy of your document, if available.  
Align the ink cartridges  
Align the ink cartridges. For more information, see Align the ink cartridges.  
Ink is smearing  
Check the print settings  
•
When you print documents that use much ink, allow more time to dry before  
handling the printouts. This is especially true for transparencies. In the printer  
driver, select the Best print quality, and also increase the ink drying time and  
reduce the ink saturation using the ink volume under the advanced features  
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation  
might give printouts a "washed-out" quality.  
•
Color documents that have rich, blended colors can wrinkle or smear when printed  
using the Best print quality. Try using another print mode, such as Normal, to  
reduce ink, or use HP Premium Paper designed for printing vivid color documents.  
For more information, see Change print settings.  
Check the media type  
Some types of media do not accept ink well. For these types of media, ink will dry  
more slowly and smearing may occur. For more information, see Understand  
specifications for supported media.  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Clean the ink cartridge  
The ink cartridges may need to be cleaned. For more information, see, Clean the ink  
cartridges.  
Ink is not filling the text or graphics completely  
Check the media type  
Some media types are not suitable for use with the device. For more information, see  
Understand specifications for supported media.  
Check the ink cartridges  
Make sure the ink cartridges are not low on ink. For more information, see Manage the  
device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
125  
Poor print quality and unexpected printouts  
       
Chapter 8  
Clean the ink cartridge  
The ink cartridges may need to be cleaned. For more information, see, Clean the ink  
cartridges.  
Output is faded or dull colored  
Check the print mode  
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is  
good for printing drafts. To get better results, select Normal or Best. For more  
information, see Change print settings.  
Check the paper type setting  
When printing on transparencies or other special media, select the corresponding  
media type in the print driver. For more information, see Print on special and custom-  
sized media.  
Clean the ink cartridge  
The ink cartridges may need to be cleaned. For more information, see, Clean the ink  
cartridges.  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Colors are printing as black and white  
Check the print settings  
Make sure Print in Grayscale is not selected in the printer driver. For information on  
changing this setting, see Change print settings.  
Wrong colors are printing  
Check the print settings  
Make sure Print in Grayscale is not selected in the printer driver. For information on  
changing this setting, see Change print settings.  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Clean the ink cartridge  
The ink cartridges may need to be cleaned. For more information, see, Clean the ink  
cartridges.  
126  
Maintain and troubleshoot  
           
Printout shows bleeding colors  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Check the print settings  
Make sure Print in Grayscale is not selected in the printer driver. For information on  
changing this setting, see Change print settings.  
Check the media type  
Some types of media do not accept ink well. For these types of media, ink will dry  
more slowly and smearing may occur. For more information, see Understand  
specifications for supported media.  
Colors do not line up properly  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Check the graphics placement  
Use the zoom or print preview feature of your software to check for gaps in the  
placement of graphics on the page.  
Align the ink cartridges  
Align the ink cartridges. For more information, see Align the ink cartridges.  
Lines or dots are missing from text or graphics  
Check the ink cartridges  
Make sure the ink cartridges are not low on ink. For more information, see Work with  
ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Solve paper-feed problems  
Media is not supported for the printer or tray  
Use only media that is supported for the device and the tray being used. For more  
information, see Understand specifications for supported media.  
127  
Solve paper-feed problems  
               
Chapter 8  
Media is not picked up from a tray  
•
Make sure media is loaded in the tray. For more information, see Load media. Fan  
the media before loading.  
•
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the  
opposite direction of the curl.  
When using thin special media, make sure that the tray is completely loaded. If you  
are using special media that is only available in small quantities, try placing the  
special media on top of other paper of the same size to help fill the tray. (Some  
media is picked up more easily if the tray is full.)  
•
If you are using thick special media (such as brochure paper), load media so that  
the tray is between 1/4 and 3/4 full. If necessary, place the media on top  
of other paper of the same size so that the stack height is within this range.  
Media is not coming out correctly  
•
Make sure the output tray extension is extended; otherwise, printed pages may fall  
off the device.  
•
Remove excess media from the output tray. There is a limit to the number of  
sheets the tray can hold.  
Pages are skewing  
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,  
pull out the trays from the device and reload the media properly, making sure that  
the paper guides are properly aligned.  
•
Load media into the device only when it is not printing.  
Multiple pages are being picked up  
•
•
Fan the media before loading.  
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
Make sure the tray is not overloaded with paper.  
128  
Maintain and troubleshoot  
     
•
When using thin special media, make sure that the tray is completely loaded. If you  
are using special media that is only available in small quantities, try placing the  
special media on top of other paper of the same size to help fill the tray. (Some  
media is picked up more easily if the tray is full.)  
•
•
If you are using thick special media (such as brochure paper), load media so that  
the tray is between 1/4 and 3/4 full. If necessary, place the media on top  
of other paper of the same size so that the stack height is within this range.  
Use HP media for optimum performance and efficiency.  
Solve scan problems  
If the following topics do not help, see Support and warranty for information about HP  
support.  
NOTE: If you are starting the scan from a computer, see the software Help for  
troubleshooting information.  
•
•
•
•
•
•
•
Scanner did nothing  
Scan takes too long  
Part of the document did not scan or text is missing  
Text cannot be edited  
Error messages appear  
Scanned image quality is poor  
Scan defects are apparent  
Scanner did nothing  
•
Check the original  
Make sure that the original is placed on the scanner glass correctly. For more  
information, see Load an original on the scanner glass.  
•
Check the device  
The device might be coming out of PowerSave mode after a period of inactivity,  
which delays processing a short while. Wait until the device reaches the READY  
state.  
•
Check the software  
Make sure the software is properly installed.  
129  
Solve scan problems  
     
Chapter 8  
Scan takes too long  
•
Check the settings  
◦
If you set the resolution too high, the scan job takes longer and results in larger  
files. To obtain good results when scanning or copying, do not use a resolution  
that is higher than needed. You can lower the resolution to scan more quickly.  
◦
If you acquire an image through TWAIN, you can change the settings so that  
the original scans in black and white. See the onscreen Help for the TWAIN  
program for information.  
•
Check the status of the device  
If you sent a print or copy job before you tried to scan, the scan starts if the  
scanner is not busy. However, the printing and scanning processes share memory,  
which means that the scan might be slower.  
Part of the document did not scan or text is missing  
•
Check the original  
◦
Make sure that you loaded the original correctly. For more information, see  
Load originals.  
◦
Colored backgrounds can cause images in the foreground to blend into the  
background. Try adjusting the settings before you scan the original, or try  
enhancing the image after you scan the original.  
•
Check the settings  
◦
Make sure that the input media size is large enough for the original that you  
are scanning.  
◦
If you are using the HP photo and imaging software, the default settings in the  
HP photo and imaging software might be set to automatically perform a  
specific task other than the one that you are attempting. See the onscreen  
Help for the HP photo and imaging software for instructions about changing the  
properties.  
Text cannot be edited  
•
Check the settings  
◦
◦
Make sure that the OCR software is set to edit text.  
When you scan the original, make sure that you select a document type that  
creates editable text. If text is classified as a graphic, it is not converted to text.  
◦
Your OCR program might be linked to a word-processing program that does  
not perform OCR tasks. See the product software Help for more information  
about linking programs.  
•
Check the originals  
◦
Make sure that you placed the original correctly on the scanner glass. For  
more information, see Load originals.  
◦
The OCR program might not recognize text that is tightly spaced. For example,  
if the text that the OCR program converts has missing or combined characters,  
"rn" might appear as "m."  
130  
Maintain and troubleshoot  
           
◦
◦
The accuracy of the OCR program depends on the image quality, text size,  
and structure of the original and the quality of the scan itself. Make sure that  
your original has good image quality.  
Colored backgrounds can cause images in the foreground to blend too much.  
Try adjusting the settings before you scan the original, or try enhancing the  
image after you scan the original. If you are performing an OCR operation on  
an original, any colored text on the original does not scan well, if at all.  
Error messages appear  
"Unable to activate TWAIN source" or "An error occurred while acquiring the  
image"  
◦
If you are acquiring an image from another device, such as a digital camera or  
another scanner, make sure that the other device is TWAIN-compliant. Devices  
that are not TWAIN-compliant do not work with the device software.  
◦
◦
Make sure that you have connected the USB Device Cable to the correct port on  
the back of your computer.  
Verify that the correct TWAIN source is selected. In the software, check the  
TWAIN source by selecting Select Scanner on the File menu.  
Scanned image quality is poor  
The original is a second-generation photo or picture  
Reprinted photographs, such as those in newspapers or magazines, are printed by  
using tiny dots of ink that make an interpretation of the original photograph, which  
degrades the quality. Often, the ink dots form unwanted patterns that can be detected  
when the image is scanned or printed or when the image appears on a screen. If the  
following suggestions do not solve the problem, you might need to use a better-quality  
version of the original.  
◦
◦
◦
To eliminate the patterns, try reducing the size of the image after scanning.  
Print the scanned image to see if the quality is better.  
Make sure that the resolution and color settings are correct for the type of scan job.  
Text or images on the back of a two-sided original appear in the scan  
Two-sided originals can "bleed" text or images from the back side to the scan if the  
originals are printed on media that is too thin or too transparent.  
The scanned image is skewed (crooked)  
The original might have been placed incorrectly. Be sure to use the media guides  
when you place the original on the scanner glass. For more information, see Load  
originals.  
The image quality is better when printed  
The image that appears on the screen is not always an accurate representation of the  
quality of the scan.  
◦
Try adjusting your computer monitor settings to use more colors (or levels of gray).  
On Windows computers, you typically make this adjustment by opening Display  
on the Windows control panel.  
◦
Try adjusting the resolution and color settings.  
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Solve scan problems  
         
Chapter 8  
The scanned image shows blots, lines, vertical white stripes, or other defects  
◦
If the scanner glass is dirty, the image produced does not have optimum clarity.  
See Clean the device for cleaning instructions.  
◦
The defects might be on the original and not a result of the scanning process.  
Graphics look different from the original  
The graphics settings might not be suitable for the type of scan job that you are  
performing. Try changing the graphics settings.  
Take steps to improve the scan quality  
◦
◦
Use high-quality originals.  
Place the media correctly. If the media is placed incorrectly on the scanner glass, it  
might skew, which causes unclear images. For more information, see Load originals.  
◦
◦
◦
Adjust the software settings according to how you plan to use the scanned page.  
Use or make a carrier sheet to protect your originals.  
Clean the scanner glass. See Clean the scanner glass for more information.  
Scan defects are apparent  
•
Blank pages  
Make sure that the original document is placed correctly. Place the original  
document face down on the flatbed scanner with the top-left corner of the  
document located in the lower-right corner of the scanner glass.  
•
Too light or dark  
◦
Try adjusting the settings. Be sure to use the correct resolution and color  
settings.  
◦
The original image might be very light or dark or might be printed on colored  
paper.  
•
•
Unwanted lines  
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass. Try cleaning the scanner glass. See Clean the device for more information.  
Black dots or streaks  
◦
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass, the scanner glass might be dirty or scratched, or the lid backing might be  
dirty. Try cleaning the scanner glass and lid backing. See Clean the device for  
more information. If cleaning does not correct the problem, the scanner glass  
or lid backing might need to be replaced.  
◦
The defects might be on the original and not a result of the scanning process.  
•
•
Unclear text  
Try adjusting the settings. Make sure that the resolution and color settings are  
correct.  
Size is reduced  
The HP software settings might be set to reduce the scanned image. See the  
product software Help for more information about changing the settings.  
132  
Maintain and troubleshoot  
                 
Solve copy problems  
If the following topics do not help, see Support and warranty for information about HP  
support.  
•
•
•
•
•
•
•
•
•
No copy came out  
Copies are blank  
Documents are missing or faded  
Size is reduced  
Copy quality is poor  
Copy defects are apparent  
The device prints half a page, then ejects the paper  
Error messages appear  
Paper mismatch  
No copy came out  
•
Check the power  
Make sure that the power cord is securely connected, and the device turned on.  
•
Check the status of the device  
◦
The device might be busy with another job. Check the control-panel display for  
information about the status of jobs. Wait for any job that is processing to finish.  
◦
The device might be jammed. Check for jams. See Clear paper jams.  
•
•
Check the trays  
Make sure that media is loaded. See Load media for more information.  
Check the computer  
To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
Copies are blank  
•
•
•
Check the media  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). See Understand specifications for supported  
media for more information.  
Check the trays  
If you are copying from the ADF, make sure that the originals have been loaded  
correctly. For more information, see Load an original in the automatic document  
feeder (ADF).  
Check the computer  
To make a copy, the HP All-in-One must be connected to a computer, the  
computer must be turned on and you must be logged on, and the software must be  
133  
Solve copy problems  
         
Chapter 8  
installed and running. Also, the HP Digital Imaging Monitor in the Windows  
Taskbar must be installed and turned on at all times.  
On a Macintosh computer, once the software is installed, it is always available  
when you turn on the computer.  
Documents are missing or faded  
•
•
•
Check the media  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). See Understand specifications for supported  
media for more information.  
Check the settings  
The quality setting of Fast (which produces draft-quality copies) might be  
responsible for the missing or faded documents. From the copy software on your  
computer, open the printer driver and change to the Normal or Best setting.  
Check the original  
◦
The accuracy of the copy depends on the quality and size of the original. If the  
original is too light, the copy might not be able to compensate, even if you  
adjust the contrast.  
◦
Colored backgrounds might cause images in the foreground to blend into the  
background, or the background might appear in a different shade.  
Size is reduced  
The HP photo and imaging software settings might be set to reduce the scanned  
image. Change the settings, if needed. See the onscreen Help for the HP photo and  
imaging software for more information.  
Copy quality is poor  
•
Take steps to improve the copy quality  
◦
◦
Use quality originals.  
Load the media correctly. If the media is loaded incorrectly, it might skew,  
causing unclear images. See Understand specifications for supported media  
for more information.  
◦
Use or make a carrier sheet to protect your originals.  
•
Check the device  
◦
◦
The scanner lid might not be closed properly.  
The scanner glass or lid backing might need cleaning. See Clean the device  
for more information.  
◦
The ADF might need cleaning. See Clean the device for more information.  
134  
Maintain and troubleshoot  
           
Copy defects are apparent  
•
Vertical white or faded stripes  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). See Understand specifications for supported  
media for more information.  
•
•
Unwanted lines  
The scanner glass, lid backing, or frame might need cleaning. See Clean the  
device for more information.  
Black dots or streaks  
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass or lid backing. Try cleaning the device. See Clean the device for more  
information.  
•
•
Copy is slanted or skewed  
◦
◦
Make sure that the ADF input tray is not too full.  
Make sure that the ADF width adjusters are snug against the sides of the media.  
Unclear text  
◦
◦
Try adjusting the contrast and copy-quality settings.  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed.  
•
•
Large, black typefaces look splotchy (not smooth)  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed.  
Horizontal grainy or white bands in light-gray to medium-gray areas  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed.  
The device prints half a page, then ejects the paper  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Manage the device and Work with ink cartridges.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Error messages appear  
“Reload document and then reload job”  
Press the OK button, and then reload the remaining documents (up to 20 pages) in  
the ADF. For more information see Load originals.  
Paper mismatch  
Check the settings  
From the copy software on your computer, open the printer driver and verify that the  
media size and type settings match the media loaded in the device.  
135  
Solve copy problems  
                     
Chapter 8  
Solve fax problems  
This section contains fax setup troubleshooting information for the device. If the device  
is not set up properly for faxing, you might experience problems when sending faxes,  
receiving faxes, or both.  
If you are having faxing problems, you can print a fax test report to check the status of  
the device. The test will fail if the device is not set up properly for faxing. Perform this  
test after you have completed setting up the device for faxing. For more information,  
see Test fax setup.  
If the test fails, review the report for information on how to fix any problems found. For  
more information, see The fax test failed.  
•
•
•
•
•
•
•
•
•
•
The fax test failed  
The display always shows Phone Off Hook  
The device is having problems sending and receiving faxes  
The device is having problems sending a manual fax  
The device cannot receive faxes, but can send faxes  
The device cannot send faxes, but can receive faxes  
Fax tones are recorded on my answering machine  
The phone cord that came with my device is not long enough  
Color faxes do not print  
The computer cannot receive faxes (Fax to PC)  
The fax test failed  
If you ran a fax test and the test failed, review the report for basic information about  
the error. For more detailed information, check the report to see which part of the test  
failed, and then review the appropriate topic in this section for solutions to try.  
This section contains the following topics:  
•
•
•
•
•
•
The "Fax Hardware Test" failed  
The "Fax Connected to Active Telephone Wall Jack" test failed  
The "Phone Cord Connected to Correct Port on Fax" test failed  
The "Using Correct Type of Phone Cord with Fax" test failed  
The "Dial Tone Detection" test failed  
The "Fax Line Condition" test failed  
136  
Maintain and troubleshoot  
       
The "Fax Hardware Test" failed  
Solution:  
•
Turn off the device by using the Power button located on the device control  
panel and then unplug the power cord from the back of the device. After a few  
seconds, plug the power cord in again, and then turn the power on. Run the  
test again. If the test fails again, continue reviewing the troubleshooting  
information in this section.  
•
•
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
If you are running the test from the Fax Setup Wizard (Windows) or HP Fax  
Setup Utility (Mac OS), make sure the device is not busy completing another  
task, such as receiving a fax or making a copy. Check the display for a  
message indicating that the device is busy. If it is busy, wait until it is finished  
and in the idle state before running the test.  
•
•
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
After you resolve any problems found, run the fax test again to make sure it  
passes and the device is ready for faxing. If the Fax Hardware Test continues to  
fail and you experience problems faxing, contact HP Support. Go to www.hp.com/  
support. If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
The "Fax Connected to Active Telephone Wall Jack" test failed  
Solution:  
•
Check the connection between the telephone wall jack and the device to make  
sure the phone cord is secure.  
•
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
•
•
Make sure you have correctly connected the device to the telephone wall jack.  
Using the phone cord supplied in the box with the device, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the device. For more information on setting up the device for  
faxing, see Set up faxing for the device.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
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Chapter 8  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the device and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
After you resolve any problems found, run the fax test again to make sure it  
passes and the device is ready for faxing.  
The "Phone Cord Connected to Correct Port on Fax" test failed  
Solution: Plug the phone cord into the correct port.  
1. Using the phone cord supplied in the box with the device, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the device.  
NOTE: If you use the 2-EXT port to connect to the telephone wall jack,  
you will not be able to send or receive faxes. The 2-EXT port should only  
be used to connect other equipment, such as an answering machine.  
Figure 8-1 Back view of the device  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to the "1-LINE"  
port  
2. After you have connected the phone cord to the port labeled 1-LINE, run the  
fax test again to make sure it passes and the device is ready for faxing.  
3. Try to send or receive a test fax.  
•
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
138  
Maintain and troubleshoot  
   
The "Using Correct Type of Phone Cord with Fax" test failed  
Solution:  
•
Make sure you used the phone cord supplied in the box with the device to  
connect to the telephone wall jack. One end of the phone cord should be  
connected to the port labeled 1-LINE on the back of the device, and the other  
end to your telephone wall jack, as shown below.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to the "1-LINE"  
port  
If the phone cord that came with the device is not long enough, you can use a  
coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You will also need another phone cord,  
which can be a standard phone cord that you might already have in your home  
or office.  
•
•
Check the connection between the telephone wall jack and the device to make  
sure the phone cord is secure.  
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
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Chapter 8  
The "Dial Tone Detection" test failed  
Solution:  
•
Other equipment, which uses the same phone line as the device, might be  
causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything from the phone line, and then run the test again. If the  
Dial Tone Detection Test passes without the other equipment, then one or  
more pieces of the equipment is causing problems; try adding them back one  
at a time and rerunning the test each time, until you identify which piece of  
equipment is causing the problem.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the device and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Make sure you have correctly connected the device to the telephone wall jack.  
Using the phone cord supplied in the box with the device, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the device.  
•
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
If your telephone system is not using a standard dial tone, such as some PBX  
systems, this might cause the test to fail. This will not cause a problem sending  
or receiving faxes. Try sending or receiving a test fax.  
Check to make sure the country/region setting is set appropriately for your  
country/region. If the country/region setting is not set or is set incorrectly, the  
test might fail and you might have problems sending and receiving faxes.  
Make sure you connect the device to an analog phone line or you will not be  
able to send or receive faxes. To check if your phone line is digital, connect a  
regular analog phone to the line and listen for a dial tone. If you do not hear a  
normal sounding dial tone, it might be a phone line set up for digital phones.  
Connect the device to an analog phone line and try sending or receiving a fax.  
•
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
After you resolve any problems found, run the fax test again to make sure it  
passes and the device is ready for faxing. If the Dial Tone Detection test  
continues to fail, contact your telephone company and have them check the phone  
line.  
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The "Fax Line Condition" test failed  
Solution:  
•
Make sure you connect the device to an analog phone line or you will not be  
able to send or receive faxes. To check if your phone line is digital, connect a  
regular analog phone to the line and listen for a dial tone. If you do not hear a  
normal sounding dial tone, it might be a phone line set up for digital phones.  
Connect the device to an analog phone line and try sending or receiving a fax.  
•
•
Check the connection between the telephone wall jack and the device to make  
sure the phone cord is secure.  
Make sure you have correctly connected the device to the telephone wall jack.  
Using the phone cord supplied in the box with the device, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the device.  
•
Other equipment, which uses the same phone line as the device, might be  
causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything from the phone line, and then run the test again.  
◦
If the Fax Line Condition Test passes without the other equipment, then  
one or more pieces of the equipment is causing problems; try adding them  
back one at a time and rerunning the test each time, until you identify which  
piece of equipment is causing the problem.  
◦
If the Fax Line Condition Test fails without the other equipment, connect  
the device to a working phone line and continue reviewing the  
troubleshooting information in this section.  
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
Make sure you use the phone cord that came with the device. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the device,  
you might not be able to send or receive faxes. After you plug in the phone  
cord that came with the device, run the fax test again.  
After you resolve any problems found, run the fax test again to make sure it  
passes and the device is ready for faxing. If the Fax Line Condition test continues  
to fail and you experience problems faxing, contact your telephone company and  
have them check the phone line.  
The display always shows Phone Off Hook  
Solution: You are using the wrong type of phone cord. Make sure you are using  
the phone cord that came with the device to connect the device to your phone line.  
If the phone cord that came with the device is not long enough, you can use a  
coupler to extend the length. You can purchase a coupler at an electronics store  
that carries phone accessories. You will also need another phone cord, which can  
be a standard phone cord that you might already have in your home or office.  
Solution: Other equipment that uses the same phone line as the device might be  
in use. Make sure extension phones (phones on the same phone line, but not  
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connected to the device) or other equipment are not in use or off the hook. For  
example, you cannot use the device for faxing if an extension phone is off the  
hook, or if you are using a computer dial-up modem to send e-mail or access the  
Internet.  
The device is having problems sending and receiving faxes  
Solution: Make sure the device is turned on. Look at the display on the device. If  
the display is blank and the Power light is not lit, the device is turned off. Make  
sure the power cord is firmly connected to the device and plugged into a power  
outlet. Press the Power button to turn on the device.  
After turning on the device, HP recommends you wait five minutes before sending  
or receiving a fax. The device cannot send or receive faxes while it is initializing  
after being turned on.  
Solution: If Fax to PC has been enabled, you may not be able to send or receive  
faxes if the fax memory is full (limited by device memory).  
Solution:  
•
Make sure you used the phone cord supplied in the box with the device to  
connect to the telephone wall jack. One end of the phone cord should be  
connected to the port labeled 1-LINE on the back of the device and the other  
end to your telephone wall jack, as shown below.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to the "1-LINE"  
port  
If the phone cord that came with the device is not long enough, you can use a  
coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You will also need another phone cord,  
142  
Maintain and troubleshoot  
   
which can be a standard phone cord that you might already have in your home  
or office.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the device and check for a dial tone. If you do not hear a dial  
tone, call your local telephone company for service.  
Other equipment, which uses the same phone line as the device, might be in  
use. For example, you cannot use the device for faxing if an extension phone  
is off the hook, or if you are using a computer dial-up modem to send an e-mail  
or access the Internet.  
•
•
Check to see if another process has caused an error. Check the display or  
your computer for an error message providing information about the problem  
and how to solve it. If there is an error, the device will not send or receive a fax  
until the error condition is resolved.  
The phone line connection might be noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems. Check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing  
again. For information about changing ECM, see the onscreen Help. If the  
problem persists, contact your telephone company.  
•
•
If you are using a digital subscriber line (DSL) service, make sure that you  
have a DSL filter connected or you will not be able to fax successfully. For  
more information, see Case B: Set up the device with DSL.  
Make sure the device is not connected to a telephone wall jack that is set up  
for digital phones. To check if your phone line is digital, connect a regular  
analog phone to the line and listen for a dial tone. If you do not hear a normal  
sounding dial tone, it might be a phone line set up for digital phones.  
•
•
If you are using either a private branch exchange (PBX) or an integrated  
services digital network (ISDN) converter/terminal adapter, make sure the  
device is connected to the correct port and the terminal adapter is set to the  
correct switch type for your country/region, if possible. For more information,  
see Case C: Set up the device with a PBX phone system or an ISDN line.  
If the device shares the same phone line with a DSL service, the DSL modem  
might not be properly grounded. If the DSL modem is not properly grounded, it  
can create noise on the phone line. Phone lines with poor sound quality (noise)  
can cause faxing problems. You can check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn off your DSL modem and completely remove  
power for at least 15 minutes. Turn the DSL modem back on and listen to the  
dial tone again.  
NOTE: You might notice static on the phone line again in the future. If the  
device stops sending and receiving faxes, repeat this process.  
If the phone line is still noisy, contact your telephone company. For information  
on turning your DSL modem off, contact your DSL provider for support.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the device directly to the telephone wall jack.  
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The device is having problems sending a manual fax  
Solution:  
NOTE: This possible solution applies only in the countries/regions that  
receive a 2-wire phone cord in the box with the device, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
•
Make sure the telephone you use to initiate the fax call is connected directly to  
the device. To send a fax manually, the telephone must be connected directly  
to the port labeled 2-EXT on the device, as shown below.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the device to connect to the "1-LINE"  
port  
3
Telephone  
•
If you are sending a fax manually from your phone that is connected directly to  
the device, you must use the keypad on the telephone to send the fax. You  
cannot use the keypad on the device control panel of the device.  
NOTE: If using a serial-type phone system, please connect your phone  
directly on top of the device cable which has a wall plug attached to it.  
The device cannot receive faxes, but can send faxes  
Solution:  
•
If you are not using a distinctive ring service, check to make sure that the  
Distinctive Ring feature on the device is set to All Rings. For more  
information, see Change the answer ring pattern for distinctive ring.  
•
If Auto Answer is set to Off, you will need to receive faxes manually;  
otherwise, the device will not receive the fax. For information on receiving  
faxes manually, see Receive a fax manually.  
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Maintain and troubleshoot  
       
•
If you have a voice mail service at the same phone number you use for fax  
calls, you must receive faxes manually, not automatically. This means that you  
must be available to respond in person to incoming fax calls. For information  
on setting up the device when you have a voice mail service, see Case F:  
Shared voice/fax line with voice mail. For information on receiving faxes  
manually, see Receive a fax manually.  
•
•
If you have a computer dial-up modem on the same phone line with the device,  
check to make sure that the software that came with your modem is not set to  
receive faxes automatically. Modems that are set up to receive faxes  
automatically take over the phone line to receive all incoming faxes, which  
prevents the device from receiving fax calls.  
If you have an answering machine on the same phone line with the device, you  
might have one of the following problems:  
◦
◦
Your answering machine might not be set up properly with the device.  
Your outgoing message might be too long or too loud to allow the device to  
detect fax tones, and the sending fax machine might disconnect.  
◦
Your answering machine might not have enough quiet time after your  
outgoing message to allow the device to detect fax tones. This problem is  
most common with digital answering machines.  
The following actions might help solve these problems:  
◦
When you have an answering machine on the same phone line you use for  
fax calls, try connecting the answering machine directly to the device as  
described in Case I: Shared voice/fax line with answering machine.  
◦
◦
Make sure the device is set to receive faxes automatically. For information  
on setting up the device to receive faxes automatically, see Receive a fax.  
Make sure the Rings to Answer setting is set to a greater number of rings  
than the answering machine. For more information, see Set the number of  
rings before answering.  
◦
◦
Disconnect the answering machine and then try receiving a fax. If faxing is  
successful without the answering machine, the answering machine might  
be causing the problem.  
Reconnect the answering machine and record your outgoing message  
again. Record a message that is approximately 10 seconds in duration.  
Speak slowly and at a low volume when recording your message. Leave at  
least 5 seconds of silence at the end of the voice message. There should  
be no background noise when recording this silent time. Try to receive a  
fax again.  
NOTE: Some digital answering machines might not retain the  
recorded silence at the end of your outgoing message. Play back your  
outgoing message to check.  
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•
If the device shares the same phone line with other types of phone equipment,  
such as an answering machine, a computer dial-up modem, or a multi-port  
switch box, the fax signal level might be reduced. The signal level can also be  
reduced if you use a splitter or connect extra cables to extend the length of  
your phone. A reduced fax signal can cause problems during fax reception.  
To find out if other equipment is causing a problem, disconnect everything  
except the device from the phone line, and then try to receive a fax. If you can  
receive faxes successfully without the other equipment, one or more pieces of  
the other equipment is causing problems; try adding them back one at a time  
and receiving a fax each time, until you identify which equipment is causing the  
problem.  
•
If you have a special ring pattern for your fax phone number (using a distinctive  
ring service through your telephone company), make sure that the Distinctive  
Ring feature on the device is set to match. For more information, see Change  
the answer ring pattern for distinctive ring.  
The device cannot send faxes, but can receive faxes  
Solution:  
•
The device might be dialing too fast or too soon. You might need to insert  
some pauses in the number sequence. For example, if you need to access an  
outside line before dialing the phone number, insert a pause following the  
access number. If your number is 95555555, and 9 accesses an outside line,  
you might insert pauses as follows: 9-555-5555. To enter a pause in the fax  
number you are typing, press Redial/Pause, or press the Space (#) button  
repeatedly, until a dash (-) appears on the display.  
You can also send the fax using monitor dialing. This enables you to listen to  
the phone line as you dial. You can set the pace of your dialing and respond to  
prompts as you dial. For more information, see Send a fax using monitor dialing.  
•
The number you entered when sending the fax is not in the proper format or  
the receiving fax machine is having problems. To check this, try calling the fax  
number from a telephone and listen for fax tones. If you cannot hear fax tones,  
the receiving fax machine might not be turned on or connected, or a voice mail  
service could be interfering with the recipient's phone line. You can also ask  
the recipient to check the receiving fax machine for any problems.  
146  
Maintain and troubleshoot  
   
Fax tones are recorded on my answering machine  
Solution:  
•
When you have an answering machine on the same phone line you use for fax  
calls, try connecting the answering machine directly to the device as described  
in Case I: Shared voice/fax line with answering machine. If you do not connect  
the answering machine as recommended, fax tones might be recorded on your  
answering machine.  
•
Make sure the device is set to receive faxes automatically and that the Rings  
to Answer setting is correct. The number of rings to answer for the device  
should be greater than the number of rings to answer for the answering  
machine. If the answering machine and the device are set to the same number  
of rings to answer, both devices answer the call and fax tones are recorded on  
the answering machine.  
•
Set your answering machine to a low number of rings and the device to answer  
in the maximum number of rings supported. (The maximum number of rings  
varies by country/region.) In this setup, the answering machine answers the  
call and the device monitors the line. If the device detects fax tones, the device  
receives the fax. If the call is a voice call, the answering machine records the  
incoming message. For more information, see Set the number of rings before  
answering.  
The phone cord that came with my device is not long enough  
Solution: If the phone cord that came with the device is not long enough, you  
can use a coupler to extend the length. You can purchase a coupler at an  
electronics store that carries phone accessories. You will also need another phone  
cord, which can be a standard phone cord that you might already have in your  
home or office.  
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with  
a 4-wire phone cord to extend the length. For information on using the 2-wire  
phone cord adaptor, see the documentation that came with it.  
To extend your phone cord  
1. Using the phone cord supplied in the box with the device, connect one end to  
the coupler, then connect the other end to the port labeled 1-LINE on the back  
of the device.  
2. Connect another phone cord to the open port on the coupler and to the  
telephone wall jack.  
Color faxes do not print  
Cause: The Incoming Fax Printing option is turned off.  
Solution: To print color faxes, make sure that the Incoming Fax Printing option in  
the device control panel is turned on.  
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The computer cannot receive faxes (Fax to PC)  
Cause: the HP Digital Imaging Monitor is turned off.  
Solution: Check the taskbar and ensure that the HP Digital Imaging Monitor is  
turned on at all times.  
Cause: The computer selected to receive faxes is turned off.  
Solution: Make sure the computer selected to receive faxes is switched on at all  
times.  
Cause: Different computers are configured for setup and receiving faxes and one  
of them may be switched off.  
Solution: If the computer receiving faxes is different from the one used for setup,  
both computers should be switched on at all times.  
Cause: Fax to PC is not activated or the computer is not configured to receive  
faxes.  
Solution: Activate Fax to PC and make sure the computer is configured to  
receive faxes.  
Cause: HP Digital Imaging Monitor is not operating properly.  
Solution: Restart the HP Digital Imaging Monitor or restart the computer.  
Solve wireless problems (HP Officejet J4680 only)  
If the device is unable to communicate with the network after completing the wireless  
setup and software installation, perform one or more of the following tasks.  
Print wireless configuration settings  
◦
◦
◦
Press Setup.  
Press the right arrow until Print Report appears, and then press OK.  
Press the right arrow until Wireless Configuration appears, and then press OK.  
148  
Maintain and troubleshoot  
     
Check the wireless communication settings  
•
Make sure the computer’s wireless card is set to the correct wireless profile. A  
wireless profile is a set of network settings unique to a given network. A single  
wireless card might have several wireless profiles (for example, one for a home  
network and one for an office network). Open the Configuration utility for the  
network card installed on your computer, and ensure that the profile selected is the  
profile for the device’s network.  
•
Make sure the device’s network settings match those of your network. Do one of  
the following to find the settings for your network:  
◦
Infrastructure communication: Open the wireless access point’s (WAP)  
Configuration utility.  
◦
Ad hoc communication: Open the Configuration utility for the network card  
installed in your computer.  
•
Compare the network’s settings to those on the device’s wireless configuration  
page, and note any differences. For more information, see Print wireless  
configuration settings. Possible problems include the following:  
◦
◦
The WAP filters hardware addresses (MAC addresses).  
One of these settings in the device might be incorrect: communication mode,  
network name (SSID), channel (ad hoc networks only), authentication type,  
encryption.  
◦
Print a document. If the document still does not print, then reset the device’s  
network settings and reinstall the device software.  
If the wireless network settings are correct, the computer might be associated with  
another wireless network. Ensure that the computer is associated with the same  
wireless network as that of the device.  
Users can ensure this by checking the wireless settings on their respective computers.  
In addition, ensure that the computers have access to the wireless network.  
If the wireless network settings are incorrect, follow these steps to correct the device’s  
settings:  
1. Connect the device to your network with a network cable or to the computer using  
the network cable.  
2. Open the device’s embedded Web server.  
3. Click the Networking tab, and then click Wireless (802.11) in the left pane.  
4. Use the Wireless Setup wizard on the Wireless Setup tab to change the device’s  
settings to match the settings of the network.  
5. Close the device’s embedded Web server, and then disconnect the network cable  
from the device.  
6. Uninstall the device software completely, and then reinstall the software.  
Add hardware addresses to a wireless access point (WAP)  
MAC filtering is a security feature in which a wireless access point (WAP) is configured  
with a list of MAC addresses (also called “hardware addresses”) of devices that are  
allowed to gain access to the network through the WAP. If the WAP does not have the  
hardware address of a device attempting to access the network, the WAP denies the  
Solve wireless problems (HP Officejet J4680 only)  
149  
Chapter 8  
device access to the network. If the WAP filters MAC addresses, then the device’s  
MAC address must be added to the WAP’s list of accepted MAC addresses.  
•
Print the wireless configuration page. For more information, see Print wireless  
configuration settings.  
•
Open the WAP’s configuration utility, and add the device’s hardware address to  
the list of accepted MAC addresses.  
Reset network configuration settings  
If the device is still unable to communicate with the network, reset the device’s network  
settings.  
•
•
•
Press Setup. Press an arrow button to move to Network, and then press OK.  
Press an arrow button to move to Restore Network Defaults, and then press OK.  
Print the wireless configuration page and verify that the network settings have  
been reset. For more information, see Print wireless configuration settings.  
By default, the network name (SSID) is “hpsetup” and the communication mode is  
“ad hoc.”  
Troubleshoot installation issues  
If the following topics do not help, see Support and warranty for information about HP  
support.  
•
•
Hardware installation suggestions  
Software installation suggestions  
Hardware installation suggestions  
Check the device  
•
Make sure that all packing tape and material have been removed from outside and  
inside the device.  
•
•
Make sure that the device is loaded with paper.  
Make sure that no lights are on or blinking except the Ready light, which should be  
on. If the Attention light is blinking, check for messages on the device control panel.  
Check the hardware connections  
•
•
Make sure that any cords and cables that you are using are in good working order.  
Make sure that the power cord is connected securely to both the device and to a  
working power outlet.  
•
Make sure that the phone cord is connected to the 1-LINE port.  
Check the ink cartridges  
•
Whenever you install a new ink cartridge, the device aligns the ink cartridges  
automatically. If the alignment fails, check to make sure the cartridges are installed  
correctly, and start the ink cartridge alignment. For more information, see Align the  
ink cartridges.  
•
Make sure that all latches and covers are closed properly.  
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Maintain and troubleshoot  
     
Check the computer system  
•
•
Make sure that your computer is running one of the supported operating systems.  
Make sure that the computer meets at least the minimum system requirements.  
Check the device to ensure the following  
•
Power light is on and not blinking. When the device is first turned on, it takes  
approximately 45 seconds to warm up.  
•
The device is in the Ready state, and no other lights on the device control panel  
are lit or blinking. If lights are lit or blinking, see the message on the device control  
panel.  
•
Ensure power cord and other cables are working, and are firmly connected to the  
device.  
•
•
•
•
All packing tapes and materials are removed from the device.  
Duplexer is locked into place.  
Paper is loaded correctly in the tray, and is not jammed in the device.  
All latches and covers are closed.  
Software installation suggestions  
Verify installation preliminaries  
•
Make sure to use the Starter CD that contains the correct installation software for  
your operating system.  
•
•
Before installing software, make sure that all other programs are closed.  
If the computer does not recognize the path to the CD-ROM drive that you type,  
make sure that you are specifying the correct drive letter.  
•
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the  
Starter CD for damage. You can download the device driver from the HP Web site  
(www.hp.com/support).  
Check or perform the following  
•
•
Make sure the computer meets the system requirements.  
Before installing software on a Windows computer, ensure all other programs are  
closed.  
•
•
If the computer does not recognize the path to the CD drive that you typed, ensure  
you are specifying the correct drive letter.  
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for  
damage. You can download the device driver from the HP Web site (www.hp.com/  
support).  
•
•
In the Windows device manager, make sure that the USB drivers have not been  
disabled.  
If you are using a computer running Windows, and the computer cannot detect the  
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to  
perform a clean uninstallation of the device driver. Restart your computer, and  
reinstall the device driver.  
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Check the computer system  
•
•
Make sure that your computer is running one of the supported operating systems.  
Make sure that the computer meets at least the minimum system requirements.  
Clear jams  
Occasionally, media becomes jammed during a job. Try the following remedies before  
you attempt to clear the jam.  
•
Make sure that you are printing with media that meets specifications. For more  
information, see Understand specifications for supported media.  
•
•
•
Make sure that you are printing with media that is not wrinkled, folded, or damaged.  
Make sure that the device is clean. For more information, see Clean the device.  
Make sure that the trays are loaded correctly and are not too full. For more  
information, see Load media.  
This section contains the following topics:  
•
•
Clear paper jams  
Avoid paper jams  
Clear paper jams  
If the paper was loaded in the main tray, you might need to clear the paper jam from  
the rear door.  
Paper can also jam in the automatic document feeder. Several common actions can  
cause paper to jam the automatic document feeder:  
•
Placing too much paper in the document feeder tray. For information on the  
maximum number of sheets allowed in the automatic document feeder, see Load  
originals.  
•
•
Using paper that is too thick or too thin for the device.  
Trying to add paper to the document feeder tray while the device is feeding pages.  
To clear a paper jam from the rear door  
1. Press in the tab on the left side of the rear door to release the door. Remove the  
door by pulling it away from the device.  
CAUTION: Trying to clear a paper jam from the front of the device can  
damage the print mechanism. Always access and clear paper jams through the  
rear door.  
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Maintain and troubleshoot  
       
2. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside  
the device. If you do not remove all the pieces of paper from the device, more  
paper jams are likely to occur.  
3. Replace the rear door. Gently push the door forward until it snaps into place.  
4. Press OK to continue the current job.  
To clear a paper jam in the automatic document feeder  
1. Lift the cover of the automatic document feeder.  
2. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside  
the device. If you do not remove all the pieces of paper from the device, more  
paper jams are likely to occur.  
3. Close the cover of the automatic document feeder.  
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Chapter 8  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
•
•
Remove printed papers from the output tray frequently.  
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable  
bag.  
•
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or  
torn.  
Do not combine different paper types and paper sizes in the input tray; the entire  
stack of paper in the input tray must be the same size and type.  
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make  
sure the paper-width guide does not bend the paper in the input tray.  
•
•
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the device. For more information, see  
Understand specifications for supported media.  
•
Do not leave originals on the glass. If you load an original in the automatic  
document feeder while there is already an original on the glass, the original can  
jam in the automatic document feeder.  
154  
Maintain and troubleshoot  
   
A
HP supplies and accessories  
This section provides information on HP supplies and accessories for the device. The information  
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You  
may also make purchases through the Web site.  
•
•
Order printing supplies online  
Supplies  
Order printing supplies online  
Besides the HP Web site, you may order printing supplies using the following tools:  
•
•
Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.  
HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support  
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.  
Supplies  
•
HP media  
HP media  
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.  
Choose your country/region, and then select Buy or Shopping.  
155  
HP supplies and accessories  
             
B
Support and warranty  
The information in Maintain and troubleshoot suggests solutions to common problems. If your  
device is not operating correctly and those suggestions did not solve your problem, try using one  
of the following support services to obtain assistance.  
This section contains the following topics:  
•
•
•
•
•
Hewlett-Packard limited warranty statement  
Obtain electronic support  
Obtain HP telephone support  
Prepare the device for shipment  
Pack the device  
156  
Support and warranty  
   
Hewlett-Packard limited warranty statement  
157  
Hewlett-Packard limited warranty statement  
   
Appendix B  
Obtain electronic support  
To find support and warranty information, go to the HP Web site at www.hp.com/support. If  
prompted, choose your country/region, and then click Contact HP for information on calling for  
technical support.  
This Web site also offers technical support, drivers, supplies, ordering information and other  
options such as:  
•
•
•
•
Access online support pages.  
Send HP an e-mail message for answers to your questions.  
Connect with an HP technician by using online chat.  
Check for software updates.  
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which  
provide easy, step-by-step solutions to common printing problems. For more information, see  
Toolbox (Windows) or HP Printer Utility (Mac OS).  
Support options and availability vary by product, country/region, and language.  
Obtain HP telephone support  
During the warranty period, you may obtain assistance from the HP Customer Care Center.  
This section contains the following topics:  
•
•
•
•
•
•
Before you call  
Support process  
HP support by phone  
Additional warranty options  
HP Quick Exchange Service (Japan)  
Call HP Korea customer support  
Before you call  
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product  
fixes and updates.  
To assist our Customer Care Center representatives to serve you better, prepare the following  
information if you need to call HP.  
1. Print the self-test report of the device. For more information, see Understand the self-test  
report. If the device does not print, get the following information ready:  
•
•
Device model  
Model number and serial number (check the back of the device)  
2. Check the operating system that you are using, such as Windows XP.  
3. Note how the device is connected to your system, such as through USB or network  
connection.  
4. Obtain the version number of the printer software. (To find the version number of the printer  
driver, open the printer settings or properties dialog box, and click the About tab.)  
5. If you have a problem printing from a particular application, note the application and version  
number.  
158  
Support and warranty  
           
Support process  
If you have a problem, follow these steps  
1. Check the documentation that came with the device.  
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available  
to all HP customers. It is the fastest source for up-to-date device information and expert  
assistance and includes the following features:  
•
•
•
•
Fast access to qualified online support specialists  
Software and driver updates for the HP All-in-One  
Valuable troubleshooting information for common problems  
Proactive device updates, support alerts, and HP newsgrams that are available when  
you register the HP All-in-One  
3. Call HP support. Support options and availability vary by device, country/region, and language.  
HP support by phone  
This section contains the following topics:  
•
•
•
•
Phone support period  
Telephone support numbers  
Placing a call  
After the phone support period  
Phone support period  
One year of phone support is available in North America, Asia Pacific, and Latin America  
(including Mexico).  
Telephone support numbers  
In many locations, HP provides toll free telephone support during the warranty period. However,  
some of the support numbers might not be toll free.  
For the most current list of telephone support numbers, see www.hp.com/support.  
Placing a call  
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to  
provide the following information:  
•
•
•
•
Model number (located on the label on the front of the device)  
Serial number (located on the back or bottom of the device)  
Messages that appear when the situation occurs  
Answers to these questions:  
◦
◦
◦
Has this situation happened before?  
Can you re-create it?  
Did you add any new hardware or software to your computer at about the time that this  
situation began?  
◦
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was  
moved, etc.)?  
After the phone support period  
After the phone support period, help is available from HP at an additional cost. Help may also be  
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call  
the support phone number for your country/region to learn more about support options.  
159  
Obtain HP telephone support  
                   
Appendix B  
Additional warranty options  
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/  
support, select your country/region and language, then explore the services and warranty area for  
information about the extended service plans.  
HP Quick Exchange Service (Japan)  
For instructions on how to pack your device for exchange, see Pack the device.  
Call HP Korea customer support  
160  
Support and warranty  
         
Prepare the device for shipment  
If after contacting HP Customer Support or returning to the point of purchase, you are requested  
to send the device in for service, make sure you remove and keep the following items before  
returning your device:  
•
•
•
•
The ink cartridges  
The power cord, USB cable, and any other cable connected to the device  
Any paper loaded in the main tray  
Remove any originals you might have loaded in the device  
This section contains the following topics:  
Remove the ink cartridges before shipment  
•
Remove the ink cartridges before shipment  
Before you return the device, make sure you remove the ink cartridges.  
NOTE: This information does not apply to customers in Japan.  
To remove ink cartridges before shipment  
1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn  
on, skip this step and go to step 2.  
NOTE: If the device does not turn on, you can unplug the power cord and then  
manually slide the print carriage to the far right side to remove the ink cartridges.  
2. Gently pull open the ink cartridge cover.  
161  
Prepare the device for shipment  
       
Appendix B  
3. Remove the ink cartridges from their slots by grasping each between your thumb and  
forefinger and pulling it firmly toward you.  
4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them  
aside. Do not send them with the device unless the HP customer support call agent instructs  
you to.  
5. Close the front access door and wait a few minutes for the print carriage to move back to its  
home position (on the left side).  
6. After the scanner is idle and has returned to its parked position, press the Power button to  
turn off the device.  
Pack the device  
Complete the following steps after you have prepared the device for shipment.  
To pack the device  
1. If available, pack the device for shipment by using the original packaging materials, or use  
the packaging materials that came with your replacement device.  
162  
Support and warranty  
   
If you do not have the original packaging materials, please use other adequate packaging  
materials. Shipping damage caused by improper packaging and/or improper transportation is  
not covered under the warranty.  
2. Place the return shipping label on the outside of the box.  
3. Include the following items in the box:  
•
•
•
A complete description of symptoms for service personnel (samples of print quality  
problems are helpful).  
A copy of the sales slip or other proof of purchase to establish the warranty coverage  
period.  
Your name, address, and a phone number where you can be reached during the day.  
163  
Pack the device  
C
Device specifications  
For media and media-handling specifications, see Understand specifications for supported media.  
•
•
•
•
•
•
•
•
•
•
•
•
Physical specifications  
Product features and capacities  
Processor and memory specifications  
System requirements  
Network protocol specifications  
Embedded Web server specifications  
Print specifications  
Fax specifications  
Scan specifications  
Environmental specifications  
Electrical specifications  
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)  
Physical specifications  
Size (width x depth x height)  
HP Officejet J4500, J4680: 433.5 x 401.5 x 216.7 mm (17.1 x 15.8 x 8.5 inches)  
HP Officejet J4660 (with handset attached): 487.0 x 401.5 x 216.7 mm (19.2 x 15.8 x 8.5  
inches)  
Device weight (does not include printheads or ink cartridges)  
HP Officejet J4500, J4680: 5.9 kg (13.0 lb)  
HP Officejet J4660 (with handset attached): 6.1 kg (13.5 lb)  
164  
Device specifications  
     
Product features and capacities  
Feature  
Capacity  
Connectivity  
•
•
USB 2.0-compliant high speed device  
Wireless: 802.11b and 802.11g (HP  
Officejet J4680 only)  
Ink cartridges  
Supply yields  
Black and tri-color ink cartridge  
Visit www.hp.com/pageyield/ for more  
information on estimated ink cartridge yields.  
Device languages  
Duty cycle  
HP PCL 3 GUI  
Up to 3000 pages per month  
Device control panel language support  
Bulgarian, Croatian, Czech, Danish, Dutch,  
English, Finnish, French, German, Greek,  
Hungarian, Italian, Japanese, Korean,  
Norwegian, Polish, Portuguese, Romanian,  
Russian, Simplified Chinese, Slovak,  
Slovenian, Spanish, Swedish, Traditional  
Chinese, Turkish.  
Language availability varies by country/region.  
Processor and memory specifications  
Device processor  
ARM9 180 MHz  
Device memory  
J4500, J4660: 16 MB RAM  
J4680: 32 MB RAM  
System requirements  
NOTE: For the most current information about supported operating systems and system  
requirements, visit http://www.hp.com/support/  
Operating system compatibility  
•
Windows 2000, Windows XP Home, Windows XP Professional, Windows XP Professional  
x64, Windows Vista, Windows Vista x64  
NOTE: For Windows 2000, Windows XP Starter Edition, and Windows XP x64, only  
printer drivers, scanner drivers, and the Toolbox are available. Also, copying is not  
supported.  
•
•
Mac OS X (v10.3.9, v10.4.9, v10.5)  
Linux  
165  
System requirements  
                         
Appendix C  
Minimum requirements  
•
•
•
Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 200  
MB free hard disk space  
Windows XP (32-bit): Intel Pentium II or Celeron processor, 512 MB RAM, 410 MB free hard  
disk space  
Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel  
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 200  
MB free hard disk space, Microsoft Internet Explorer 6.0  
•
•
•
Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 765 MB free  
hard disk space  
Mac OS X (v10.3.9, v10.4.9, v10.5): PowerPC G3, G4, G5, or Intel Core Duo processor, 256  
MB memory, 500 MB free hard disk space  
Microsoft Internet Explorer 6.0 (Windows 2000, Windows XP); Internet Explorer 7.0  
(Windows Vista)  
•
•
Quick Time 5.0 (Mac OS)  
Adobe Acrobat Reader 5 or later  
Recommended requirements  
•
•
•
Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 300 MB  
free hard disk space  
Windows XP (32-bit): Intel Pentium III or higher processor, 512 MB RAM, 450 MB free hard  
disk space  
Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with  
Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM,  
300 MB free hard disk space  
•
•
•
Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 800 MB free hard  
disk space  
Mac OS X (v10.3.9, v10.4.9, v10.5): PowerPC G3, G4, G5, or Intel Core Duo processor, 512  
MB memory, 500 MB free hard disk space  
Microsoft Internet Explorer 6.0 or later (Windows 2000, Windows XP); Internet Explorer  
7.0 or later (Windows Vista)  
•
•
Quick Time 5.0 or later (Mac OS)  
Adobe Acrobat Reader 5 or later  
Network protocol specifications  
Network operating system compatibility  
•
Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions),  
Windows Vista (32-bit) & (64-bit) [Ultimate, Enterprise & Business Edition]  
•
•
Mac OS X (10.3, 10.4, 10.5)  
Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature  
Release 3  
•
•
•
•
•
•
Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0  
Microsoft Windows 2000 Server Terminal Services  
Microsoft Windows 2003 Server Terminal Services  
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0  
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5  
Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature  
Release 3  
166  
Device specifications  
   
•
•
Microsoft Windows 2003 Small Business Server Terminal Services  
Novell Netware 6, 6.5, Open Enterprise Server 6.5  
Compatible network protocols  
TCP/IP  
Network management  
Embedded Web server  
Features  
Ability to remotely configure and manage network devices  
Embedded Web server specifications  
Requirements  
•
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)  
A Web browser (either Microsoft Internet Explorer 5.5 or higher, Opera 8.0 or higher, Mozilla  
Firefox 1.0 or higher, or Safari 1.2, or higher)  
•
•
A network connection (you cannot use the embedded Web server connected directly to a  
computer with a USB cable)  
An Internet connection (required for some features)  
NOTE: You can open the embedded Web server without being connected to the  
Internet. However, some features will not be available.  
•
It must be on the same side of a firewall as the device.  
Print specifications  
Black print resolution  
Up to 600 dpi rendered black (when printing from a computer)  
Color print resolution  
Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo  
papers include the following:  
◦
◦
◦
◦
HP Premium Plus Photo  
HP Premium Photo  
HP Advanced Photo  
Photo Hagaki  
Fax specifications  
•
•
•
Walk-up black-and-white and color fax capability.  
Up to 99 speed dials (varies by model).  
Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution takes longer and uses more  
memory. Also, other product functions, such as copying, might affect the number of pages  
that can be stored in memory.  
•
•
•
•
•
Manual fax send and receive.  
Automatic busy redial up to five times (varies by model).  
Confirmation and activity reports.  
CCITT/ITU Group 3 fax with Error Correction Mode.  
33.6 Kbps transmission.  
167  
Fax specifications  
             
Appendix C  
•
•
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution take longer and use more memory.  
Ring detect with automatic fax/answering machine switching.  
Photo (dpi)  
Very Fine (dpi)  
Fine (dpi)  
Standard (dpi)  
Black  
Color  
196 x 203 (8-bit  
grayscale)  
300 x 300  
196 x 203  
196 x 98  
300 x 300  
200 x 200  
200 x 200  
200 x 200  
Scan specifications  
•
•
•
•
•
•
Image editor included  
Integrated OCR software automatically converts scanned text to editable text  
Scan speeds vary according to the complexity of the document  
Twain-compliant interface  
Resolution: 1200 x 2400 dpi optical, up to 19200 dpi enhanced  
Color: 16-bit per RGB color, 48-bit total (from glass); 8-bit per RGB color, 24-bit total (from  
ADF)  
•
Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)  
Environmental specifications  
Operating environment  
Operating temperature: 5° to 40° C (41° to 104° F)  
Recommended operating conditions: 15° to 32° C (59° to 90° F)  
Recommended relative humidity: 20 to 80% noncondensing  
Storage environment  
Storage temperature: -40° to 60° C (-40° to 140° F)  
Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)  
Electrical specifications  
Power supply  
Universal power adapter (external)  
Power requirements  
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)  
Output voltage: 32 Vdc, LPS (600 mA min)  
Power consumption  
17 watts printing  
Acoustic emission specifications (print in Draft mode, noise levels  
per ISO 7779)  
Sound pressure (bystander position)  
LpAd 56 (dBA)  
168  
Device specifications  
                   
Sound power  
LwAd 7.0 (BA)  
169  
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)  
D
Regulatory information  
The device meets product requirements from regulatory agencies in your country/region.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
FCC statement  
Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about the power cord  
RoHS notices (China only)  
Noise emission statement for Germany  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the Canadian telephone network  
Notice to users in the European Economic Area  
Notice to users of the German telephone network  
Australia wired fax statement  
Regulatory information for wireless products  
Warning for Australia and New Zealand with phone handset  
Regulatory model number  
Declaration of conformity  
Energy Star® notice  
170  
Regulatory information  
   
FCC statement  
FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified  
that the following notice be brought to the attention of users of this product.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-  
able protection against harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
•
Reorient the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
•
Consult the dealer or an experienced radio/TV technician for help.  
For further information, contact:  
Manager of Corporate Product Regulations  
Hewlett-Packard Company  
3000 Hanover Street  
Palo Alto, Ca 94304  
(650) 857-1501  
Modifications (part 15.21)  
The FCC requires the user to be notified that any changes or modifications made to this  
device that are not expressly approved by HP may void the user's authority to operate the  
equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired  
operation.  
Notice to users in Korea  
Notice to users in Korea  
171  
   
Appendix D  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about the power cord  
RoHS notices (China only)  
Toxic and hazardous substance table  
Noise emission statement for Germany  
Geräuschemission  
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19  
172  
Regulatory information  
       
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the U.S. telephone network: FCC requirements  
This equipment complies with FCC rules, Part 68. On this equipment is a label that  
contains, among other information, the FCC Registration Number and Ringer Equivalent  
Number (REN) for this equipment. If requested, provide this information to your telephone  
company.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using  
a compatible modular jack which is Part 68 compliant. This equipment connects to the  
telephone network through the following standard network interface jack: USOC  
RJ-11C.  
The REN is useful to determine the quantity of devices you may connect to your telephone  
line and still have all of those devices ring when your number is called. Too many devices  
on one line might result in failure to ring in response to an incoming call. In most, but not  
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the  
number of devices you may connect to your line, as determined by the REN, you should call  
your local telephone company to determine the maximum REN for your calling area.  
If this equipment causes harm to the telephone network, your telephone company might  
discontinue your service temporarily. If possible, they will notify you in advance. If advance  
notice is not practical, you will be notified as soon as possible. You will also be advised of  
your right to file a complaint with the FCC. Your telephone company might make changes  
in its facilities, equipment, operations, or procedures that could affect the proper operation  
of your equipment. If they do, you will be given advance notice so you will have the  
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,  
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair  
information. Your telephone company might ask you to disconnect this equipment from the  
network until the problem has been corrected or until you are sure that the equipment is not  
malfunctioning.  
This equipment may not be used on coin service provided by the telephone company.  
Connection to party lines is subject to state tariffs. Contact your state public utility commis-  
sion, public service commission, or corporation commission for more information.  
This equipment includes automatic dialing capability. When programming and/or making  
test calls to emergency numbers:  
•
•
Remain on the line and explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours, such as early morning or late evening.  
Note The FCC hearing aid compatibility rules for telephones are not applicable  
to this equipment.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device, including fax machines, to send any message unless  
such message clearly contains in a margin at the top or bottom of each transmitted page  
or on the first page of transmission, the date and time it is sent and an identification of the  
business, other entity, or other individual sending the message and the telephone number  
of the sending machine or such business, other entity, or individual. (The telephone number  
provided might not be a 900 number or any other number for which charges exceed local  
or long-distance transmission charges.) In order to program this information into your fax  
machine, you should complete the steps described in the software.  
Notice to users of the U.S. telephone network: FCC requirements  
173  
 
Appendix D  
Notice to users of the Canadian telephone network  
Note à l’attention des utilisateurs du réseau téléphonique  
canadien/Notice to users of the Canadian telephone network  
Cet appareil est conforme aux spécifications techniques des équipements terminaux  
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.  
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été  
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications  
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie  
en aucun cas que l’appareil a été validé par Industrie Canada.  
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées  
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique  
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution  
est particulièrement importante dans les zones rurales.  
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque  
appareil terminal fournit une indication sur le nombre maximal de terminaux qui  
peuvent être connectés à une interface téléphonique. La terminaison d’une  
interface peut se composer de n’importe quelle combinaison d’appareils, à  
condition que le total des numéros REN ne dépasse pas 5.  
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.  
This equipment meets the applicable Industry Canada Terminal Equipment Technical  
Specifications. This is confirmed by the registration number. The abbreviation IC before the  
registration number signifies that registration was performed based on a Declaration of  
Conformity indicating that Industry Canada technical specifications were met. It does not  
imply that Industry Canada approved the equipment.  
Users should ensure for their own protection that the electrical ground connections of the  
power utility, telephone lines and internal metallic water pipe system, if present, are  
connected together. This precaution might be particularly important in rural areas.  
Note The REN (Ringer Equivalence Number) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be  
connected to a telephone interface. The termination on an interface might consist  
of any combination of devices subject only to the requirement that the sum of the  
Ringer Equivalence Numbers of all the devices does not exceed 5.  
The REN for this product is 0.0B, based on FCC Part 68 test results.  
174  
Regulatory information  
 
Notice to users in the European Economic Area  
Notice to users in the European Economic Area  
This product is designed to be connected to the analog Switched Telecommunication  
Networks (PSTN) of the European Economic Area (EEA) countries/regions.  
Network compatibility depends on customer selected settings, which must be reset to use  
the equipment on a telephone network in a country/region other than where the product  
was purchased. Contact the vendor or Hewlett-Packard Company if additional product  
support is necessary.  
This equipment has been certified by the manufacturer in accordance with Directive  
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched  
telephone network (PSTN). However, due to differences between the individual PSTNs  
provided in different countries, the approval does not, of itself, give an unconditional  
assurance of successful operation on every PSTN network termination point.  
In the event of problems, you should contact your equipment supplier in the first instance.  
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the  
unlikely event of problems with loop disconnect dialing, it is recommended to use this  
equipment only with the DTMF tone dial setting.  
Notice to users of the German telephone network  
Hinweis für Benutzer des deutschen Telefonnetzwerks  
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network  
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des  
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann  
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-  
enen Endgeräten verwendet werden.  
Australia wired fax statement  
In Australia, the HP device must be connected to Telecommunication Network through a line  
cord which meets the requirements of the Technical Standard AS/ACIF S008.  
Australia wired fax statement  
175  
     
Appendix D  
Regulatory information for wireless products  
This section contains the following regulatory information pertaining to wireless products:  
•
•
•
•
•
Exposure to radio frequency radiation  
Notice to users in Brazil  
Notice to users in Canada  
Notice to users in Taiwan  
European Union regulatory notice  
Exposure to radio frequency radiation  
Exposure to radio frequency radiation  
Caution The radiated output power of this device is far below the FCC radio  
frequency exposure limits. Nevertheless, the device shall be used in such a manner  
that the potential for human contact during normal operation is minimized. This  
product and any attached external antenna, if supported, shall be placed in such  
a manner to minimize the potential for human contact during normal operation. In  
order to avoid the possibility of exceeding the FCC radio frequency exposure  
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)  
during normal operation.  
Notice to users in Brazil  
Aviso aos usuários no Brasil  
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção  
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar  
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).  
Notice to users in Canada  
Notice to users in Canada/Note à l'attention des utilisateurs canadiens  
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise  
emissions from the digital apparatus set out in the Radio Interference Regulations of the  
Canadian Department of Communications. The internal wireless radio complies with RSS  
210 and RSS GEN of Industry Canada.  
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique  
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans  
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications  
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN  
d'Industrie Canada.  
176  
Regulatory information  
         
Notice to users in Taiwan  
177  
Regulatory information for wireless products  
 
Appendix D  
European Union regulatory notice  
European Union Regulatory Notice  
Products bearing the CE marking comply with the following EU Directives:  
•
•
Low Voltage Directive 2006/95/EC  
EMC Directive 2004/108/EC  
CE compliance of this product is valid only if powered with the correct CE-marked AC  
adapter provided by HP.  
If this product has telecommunications functionality, it also complies with the essential  
requirements of the following EU Directive:  
•
R&TTE Directive 1999/5/EC  
Compliance with these directives implies conformity to harmonized European standards  
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this  
product or product family. This compliance is indicated by the following conformity  
marking placed on the product.  
The wireless telecommunications functionality of this product may be used in the following  
EU and EFTA countries:  
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,  
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,  
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic,  
Slovenia, Spain, Sweden, Switzerland and United Kingdom.  
Products with 2.4-GHz wireless LAN devices  
France  
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This  
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels  
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.  
For the latest requirements, see http://www.art-telecom.fr.  
Italy  
License required for use. Verify with your dealer or directly with the General Direction for  
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione  
Frequenze).  
Warning for Australia and New Zealand with phone handset  
Warning! This equipment will be inoperable when main power fails.  
Warning! The handset ear cap used with this product may attract dangerous objects like  
pins, staples, or needles. Take care to avoid harm that might occur from the retention of  
dangerous objects on the ear piece of the handset.  
178  
Regulatory information  
   
Regulatory model number  
For regulatory identification purposes, your product is assigned Regulatory Model Numbers. The  
Regulatory Model Numbers for your product are SDGOB-0831, SDGOB-0832, and  
SDGOB-0833. This regulatory number should not be confused with the marketing name (HP  
Officejet J4500/J4660/J4680 All-in-One series) or product number.  
Declaration of conformity  
•
J4500  
J4660  
J4680  
•
•
179  
Declaration of conformity  
       
Appendix D  
J4500  
DECLARATION OF CONFORMITY  
according to ISO/IEC 17050-1 and EN 17050-1  
Supplier’s Name:  
Hewlett-Packard Company  
DoC#: SDGOB-0831-rel.1.0  
16399 West Bernardo Drive  
San Diego, CA 92127-1899, USA  
Supplier’s Address:  
declares, that the product  
Product Name:  
HP Officejet J4500 series  
SDGOB-0831  
All  
Regulatory Model Number:1)  
Product Options:  
Power Adapter:  
0957-2242  
conforms to the following Product Specifications and Regulations:  
IEC 60950-1:2001 / EN60950-1:2001  
SAFETY:  
EN 60825-1 1994+A1:2002+A2: 2001  
CISPR 22:2005/ EN 55022: 2006 Class B  
EN 55024:1998 +A1:2001 + A2:2003  
EN 61000-3-2: 2000 + A2: 2005  
EMC:  
EN 61000-3-3:1995 +A1: 2001  
FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B  
TBR 21: 19983)  
FCC Rules and Regulations 47CFR Part 68  
TIA-968-A-1 +A-2 +A-3+A-4 Telecommunications – Telephone Terminal Equipment  
CS-03, Part I, Issue 9, Feb 2005  
TELECOM:  
Supplementary Information:  
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design.  
The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports,  
this number should not be confused with the marketing name or the product numbers.  
2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive  
2004/108/EC & the R&TTE Directive 1999/5/EC and carries the CE-marking accordingly. In addition, it  
complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.  
3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristics), which complies with ES  
203 021-3, clause 4.7.1.  
4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1)  
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
5. The product was tested in a typical configuration.  
San Diego, CA, USA  
July, 2007  
Local contact for regulatory topics only:  
EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates  
USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501  
180  
Regulatory information  
 
J4660  
DECLARATION OF CONFORMITY  
according to ISO/IEC 17050-1 and EN 17050-1  
Supplier’s Name:  
Hewlett-Packard Company  
DoC#: SDGOB-0832-rel.1.0  
16399 West Bernardo Drive  
San Diego, CA 92127-1899, USA  
Supplier’s Address:  
declares, that the product  
Product Name:  
HP Officejet J4660 series  
SDGOB-0832  
All  
Regulatory Model Number:1)  
Product Options:  
Power Adapter:  
0957-2242  
conforms to the following Product Specifications and Regulations:  
IEC 60950-1:2001 / EN60950-1:2001  
SAFETY:  
EN 60825-1 1994+A1:2002+A2: 2001  
CISPR 22:2005/ EN 55022: 2006 Class B  
EN 55024:1998 +A1:2001 + A2:2003  
EN 61000-3-2: 2000 + A2: 2005  
EMC:  
EN 61000-3-3:1995 +A1: 2001  
FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B  
TBR 21: 19983)  
TBR 38: 1998  
TELECOM:  
FCC Rules and Regulations 47CFR Part 68  
TIA-968-A-1 +A-2 +A-3+A-4 Telecommunications – Telephone Terminal Equipment  
CS-03, Part I, Issue 9, Feb 2005  
Supplementary Information:  
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design.  
The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports,  
this number should not be confused with the marketing name or the product numbers.  
2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive  
2004/108/EC & the R&TTE Directive 1999/5/EC and carries the CE-marking accordingly. In addition, it  
complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.  
3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristics), which complies with ES  
203 021-3, clause 4.7.1.  
4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1)  
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
5. The product was tested in a typical configuration.  
San Diego, CA, USA  
July, 2007  
Local contact for regulatory topics only:  
EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates  
USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501  
181  
Declaration of conformity  
 
Appendix D  
J4680  
DECLARATION OF CONFORMITY  
according to ISO/IEC 17050-1 and EN 17050-1  
Supplier’s Name:  
Hewlett-Packard Company  
DoC#: SDGOB-0833-rel.2.0  
16399 West Bernardo Drive  
San Diego, CA 92127-1899, USA  
Supplier’s Address:  
declares, that the product  
Product Name:  
HP Officejet J4680 series  
SDGOB-0833  
All  
Regulatory Model Number:1)  
Product Options:  
Radio Module:  
RSVLD-0608  
Power Adapter:  
0957-2242  
conforms to the following Product Specifications and Regulations:  
IEC 60950-1:2001 / EN60950-1:2001  
SAFETY:  
EN 60825-1 1994+A1:2002+A2: 2001  
CISPR 22:2005/ EN 55022: 2006 Class B  
EN 55024:1998 +A1:2001 + A2:2003  
EN 61000-3-2: 2000 + A2: 2005  
EMC:  
EN 61000-3-3:1995 +A1: 2001  
FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B  
EN 301 489-1 V1.4.1:2002 / EN 301 489-17 V1.2.1:2002  
EN 300 328 V1.7.1:2006-05  
TBR 21: 19983)  
TELECOM:  
HEALTH:  
FCC Rules and Regulations 47CFR Part 68  
TIA-968-A-1 +A-2 +A-3+A-4 Telecommunications – Telephone Terminal Equipment  
CS-03, Part I, Issue 9, Feb 2005  
EU: 1999/519/EC  
Supplementary Information:  
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design.  
The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports,  
this number should not be confused with the marketing name or the product numbers.  
2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive  
2004/108/EC & the R&TTE Directive 1999/5/EC and carries the CE-marking accordingly. In addition, it  
complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.  
3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristics), which complies with ES  
203 021-3, clause 4.7.1.  
4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1)  
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
5. The product was tested in a typical configuration.  
San Diego, CA, USA  
October, 2007  
Local contact for regulatory topics only:  
EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates  
USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501  
182  
Regulatory information  
 
Energy Star® notice  
This product is designed to reduce power consumption and save natural resources without  
compromising product performance. It has been designed to reduce total energy consumption  
both during operation and when the device is not active. This product qualifies for ENERGY  
STAR® which is a voluntary program established to encourage the development of energy-  
efficient office products.  
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR  
partner, HP has determined that this product meets ENERGY STAR guidelines for energy  
efficiency.  
For more information on ENERGY STAR guidelines, go to the following Web site:  
www.energystar.gov  
Energy Star® notice  
183  
 
Index  
black and white pages  
copy 38  
color  
fax 45  
color copy 38  
Symbols/Numerics  
(ADF) automatic document  
feeder  
fax 40  
troubleshoot 126  
black dots or streaks,  
troubleshoot  
colored text, and OCR 37  
colors  
clean 116  
feeding problems,  
troubleshoot 116  
bleeding 127  
copies 135  
scan 132  
blank pages, troubleshoot  
copy 133  
faded or dull 126  
print black and white,  
troubleshoot 126  
troubleshoot 127  
wrong 126  
A
accessibility 3  
accessories  
print 121  
self-test report 68  
warranty 157  
acoustic emissions 168  
ADF (automatic document  
feeder)  
capacity 21  
load originals 21  
administrator  
scan 132  
blocked fax numbers  
set up 52  
borderless printing  
Mac OS 30  
Windows 29  
broadcast faxing  
send 44  
buttons, device control  
panel 11, 13  
computer modem  
shared with fax (parallel  
phone systems) 79  
shared with fax and  
answering machine  
(parallel phone  
systems) 86  
shared with fax and voice  
line (parallel phone  
systems) 81  
shared with fax and voice  
mail (parallel phone  
systems) 90  
settings 64  
ADSL, fax setup with  
parallel phone systems 74  
after the support period 159  
align ink cartridges 108  
answer ring pattern  
change 57  
parallel phone systems 76  
answering machine  
fax tones recorded 147  
set up with fax (parallel  
phone systems) 85  
set up with fax and  
modem 86  
C
cancel  
confirmation reports, fax 61  
connections  
features available 14  
connectors, locating 11  
contrast, fax 47  
copy 39  
print job 34  
scan 37  
scheduled fax 44  
Cancel button 12, 14  
capacity  
ADF 21  
tray 26  
cards  
guidelines 22  
sizes supported 25  
tray supporting 26  
clean  
copy  
cancel 39  
quality 134  
troubleshoot 133  
Copy menu 16  
correct port test, fax 138  
critical error messages 17  
custom-sized media  
guidelines 23  
automatic document feeder  
(ADF)  
capacity 21  
clean 116  
feeding problems,  
troubleshoot 116  
load originals 21  
automatic fax reduction 52  
automatic document  
feeder 116  
exterior 116  
ink cartridge contacts 111  
ink cartridge ink nozzle  
area 112  
print on 28  
sizes supported 25  
customer support  
electronic 158  
B
Korea 160  
phone support 158  
warranty 160  
Back button 11, 13  
backup fax 49  
baud rate 58  
ink cartridges 110  
scanner glass 115  
cut-off pages, troubleshoot 122  
184  
 
Index  
version 158  
warranty 157  
DSL, fax setup with  
parallel phone systems 74  
duty cycle 165  
confirmation reports 61  
contrast 47  
D
dark images, troubleshoot  
scans 132  
darken or lighten 47  
default settings 47  
deleting from memory 50  
dial tone test, failed 140  
dial type, setting 58  
distinctive ringing setup  
(parallel phone  
systems) 76  
distinctive ringing, change  
pattern 57  
DSL, set up (parallel phone  
systems) 74  
error correction mode 47  
error reports 61  
error-correction mode 57  
forwarding 51  
header 55  
darken  
faxes 47  
Declaration of Conformity  
(DOC) 179  
default settings  
device control panel 17  
driver 33  
E
ECM. See error correction mode  
edit  
scanned images 36  
text in OCR program 37  
electrical specifications 168  
embedded Web server  
about 66  
opening 66  
pages 66  
system requirements 167  
envelopes  
fax 47  
print 33  
deleting faxes from memory 50  
device control panel  
administrator settings 64  
buttons 11, 13  
lights 11, 13  
locating 10  
menus 16  
messages 16  
scan 36  
scan from 35  
send faxes 41  
guidelines 22  
Internet, over 59  
sizes supported 24  
tray supporting 26  
environmental  
specifications 168  
error correction mode 47  
error messages  
ISDN line, set up (parallel  
phone systems) 75  
lighten or darken 47  
line condition test, failed 141  
log, print 62  
manual receive 48  
modem and answering  
machine, shared with  
(parallel phone  
settings, change 17  
Device Services tab, Toolbox  
(Windows) 65  
device control panel 17  
unable to activate TWAIN  
source 131  
dial tone test, failure 140  
dial type, setting 58  
dial-up modem  
shared with fax (parallel  
phone systems) 79  
shared with fax and  
answering machine  
(parallel phone sy  
anstems) 86  
error reports, fax 61  
error-correction mode, fax 57  
event log 68  
EWS. See embedded Web  
server  
systems) 86  
modem and voice line,  
shared with (parallel  
phone systems) 81  
modem and voice mail,  
shared with (parallel  
phone systems) 90  
modem, shared with  
(parallel phone  
systems) 79  
monitor dialing 43, 44  
paper size 52  
parallel phone systems 69  
PBX system, set up  
(parallel phone  
systems) 75  
phone cord connection test,  
failed 138  
phone cord too short 147  
phone cord type test,  
failed 139  
photos 45  
poll to receive 50  
receive 48  
F
shared with fax and voice  
line (parallel phone  
systems) 81  
shared with fax and voice  
mail (parallel phone  
systems) 90  
faded copies 134  
faded stripes on copies,  
troubleshoot 135  
fax  
answer mode 56  
answering machine and  
modem, shared with  
(parallel phone  
systems) 86  
answering machine  
troubleshoot 147  
answering machine, set up  
(parallel phone  
systems) 85  
distinctive ringing  
change 57  
parallel phone systems 76  
DOC 179  
documentation 8  
dots or streaks, troubleshoot  
copies 135  
dots, troubleshoot  
scan 132  
auto answer 56  
backup fax 49  
blocking numbers 52  
driver  
settings 33  
185  
receive, troubleshoot 142,  
144  
groups, speed-dial  
set up 31  
J
jams  
redial options 58  
reduction 52  
reports 60  
reprint 50  
resolution 46  
rings to answer 56  
schedule 44  
send 40  
send to multiple  
recipients 45  
send, troubleshoot 142,  
144, 146  
separate line setup (parallel  
phone systems) 73  
set up 69  
settings 46  
settings, change 55  
setup types 70  
shared phone line setup  
(parallel phone  
systems) 77  
specifications 167  
speed 58  
clear 152  
media to avoid 22  
paper 152, 154  
H
hardware, fax setup test 137  
header, fax 55  
jobs  
settings 17  
junk fax mode 52  
help 156  
see also customer support  
Help button 12, 13  
Hewlett-Packard Company  
notices 3  
HP Photosmart Software  
scan 36  
HP Photosmart Studio  
scan 36  
HP Printer Utility (Mac OS)  
administrator settings 64  
opening 67  
K
keypad, device control panel  
locating 11, 13  
L
language, printer 165  
left navigation button 11, 13  
light images, troubleshoot  
scans 132  
panels 67  
lighten  
HP Solution Center 18  
humidity specifications 168  
faxes 47  
lights, device control panel 11,  
13  
line condition test, fax 141  
lines  
copies, troubleshoot 135  
scans, troubleshoot 132  
load  
main tray 27  
log, fax  
print 62  
Low ink indicator 12, 14  
I
Information tab, Toolbox  
(Windows) 65  
speed-dial entries, set up 31  
speed-dial groups, set up 31  
test failed 136  
ink cartridge door, locating 10  
ink cartridge latch, locating 10  
ink cartridges  
test setup 60  
align 108  
clean 110  
clean contacts 111  
clean ink nozzle area 112  
handle 105  
troubleshoot 136  
voice mail, set up (parallel  
phone systems) 78  
wall jack test, failed 137  
Fax B&W function indicator 12,  
14  
Fax Color function indicator 12,  
14  
firewalls, troubleshoot 121  
FoIP 59  
M
locating 10  
Mac OS  
order online 155  
part names 105  
remove 161  
replace 105  
status 63  
supported 104, 165  
test 68  
warranty 157  
borderless printing 30  
HP Photosmart Studio 18  
HP Printer Utility 67  
install software 95  
print on special, or custom-  
sized media 28  
forwarding faxes 51  
print settings 34  
G
sharing device 95, 96  
system requirements 165  
uninstall software 103  
wireless communication  
setup 99  
glass, scanner  
clean 115  
yields 165  
ink smearing, troubleshoot 125  
installation  
software for Mac OS 95  
software for Windows 93  
troubleshoot 150  
Internet  
load originals 20  
locating 10  
grainy or white bands on  
copies, troubleshoot 135  
graphics  
main tray  
load media 27  
media supported 26  
maintenance  
ink not filling in 125  
look different from original  
scan 132  
fax, using 59  
ISDN line, set up with fax  
parallel phone systems 75  
align ink cartridges 108  
missing lines or dots 127  
186  
Index  
clean ink cartridges 110  
replace ink cartridges 105  
manual faxing  
Mac OS setup 95  
operating systems  
supported 166  
PBX setup 75  
separate line setup 73  
setup types 70  
receive 48  
send 41, 43  
margins  
setting, specifications 26  
media  
protocols supported 167  
sharing, Windows 94  
system requirements 167  
wireless communication  
setup 96  
shared line setup 77  
PBX system, set up with fax  
parallel phone systems 75  
PC Copy B&W function  
indicator 12, 14  
PC Copy Color function  
indicator 12, 14  
PCL 3 support 165  
phone cord  
ADF capacity 21  
borderless printing 29  
clear jams 152  
HP, order 155  
load tray 27  
wireless settings 97  
noise information 168  
O
connected to correct port  
test failed 138  
correct type test failed 139  
extend 147  
OCR  
print on custom-sized 28  
selecting 22  
edit scanned documents 37  
troubleshoot 130  
OK button 11, 13  
On button 12, 14  
operating environment  
specifications 168  
operating systems  
supported 165  
Original loaded indicator 12, 14  
originals  
skewed pages 128  
specifications 23  
supported sizes 23  
troubleshoot feeding 128  
types and weights  
supported 26  
phone customer support 158  
phone line, answer ring  
pattern 57  
phone support 159  
phone support period  
period for support 159  
phone, fax from  
receive 48  
send, 41  
photo media  
guidelines 22  
sizes supported 25  
photos  
memory  
deleting faxes 50  
reprint faxes 50  
save faxes 49  
edit scans 36  
scan 35  
output tray  
specifications 165  
menus, device control panel 16  
missing lines or dots,  
troubleshoot 127  
missing or incorrect  
information, troubleshoot 122  
model number 68  
locating 10  
P
borderless printing 29  
edit scans 36  
fax 45  
packing the device 162  
pages per month (duty  
cycle) 165  
modem  
Photosmart Software  
scans 36  
Photosmart Studio  
scan 36  
poll to receive fax 50  
ports, specifications 165  
power  
specifications 168  
troubleshoot 120  
power input, locating 11  
power on button 12, 14  
print  
paper  
shared with fax (parallel  
phone systems) 79  
shared with fax and  
answering machine  
(parallel phone  
jams 152, 154  
size, set for fax 52  
Paper jam indicator 12, 14  
paper-feed problems,  
troubleshoot 127  
parallel phone systems  
answering machine  
setup 85  
systems) 86  
shared with fax and voice  
line (parallel phone  
systems) 81  
shared with fax and voice  
mail (parallel phone  
systems) 90  
countries/regions with 69  
distinctive ringing setup 76  
DSL setup 74  
cancel 34  
fax logs 62  
fax reports 60  
faxes 50  
self-test report 68  
settings 33  
slow 121  
speed-dial entries 32  
troubleshoot 120  
ISDN setup 75  
monitor dialing 43, 44  
monitoring tools 63  
multi-feeds, troubleshoot 128  
modem and answering  
machine setup 86  
modem and voice mail  
setup 90  
modem setup 79  
modem shared with voice  
line setup 81  
N
networks  
connector illustration 11  
firewalls, troubleshoot 121  
187  
print driver  
settings 33  
reprint  
faxes from memory 50  
settings  
administrator 64  
version 158  
warranty 157  
print quality  
resolution, fax 46  
right navigation button 11, 13  
rings to answer 56  
device control panel 17  
driver 33  
fax 46  
troubleshoot 123  
print-carriage access door,  
locating 10  
scan 37  
speed, fax 58  
setup  
S
save  
printer driver  
answering machine  
(parallel phone  
default settings 17  
faxes in memory 49  
scan  
settings 33  
version 158  
warranty 157  
systems) 85  
answering machine and  
modem (parallel phone  
systems) 86  
computer modem (parallel  
phone systems) 79  
computer modem and  
answering machine  
(parallel phone  
cancel 37  
processor specifications 165  
pulse dialing 58  
edit images 36  
error messages 131  
from a TWAIN- or WIA-  
compliant program 36  
from device control panel 35  
OCR 37  
Q
quality, troubleshoot  
copy 134  
print 123  
perform an action 35  
quality 131  
systems) 86  
scan 131  
computer modem and  
voice line (parallel phone  
systems) 81  
scan specifications 168  
settings for 37  
slow 130  
R
radio interference  
reducing 100  
computer modem and  
voice mail (parallel  
phone systems) 90  
connection types 14  
distinctive ringing 57  
distinctive ringing (parallel  
phone systems) 76  
DSL (parallel phone  
systems) 74  
fax 69  
fax scenarios 70  
fax, with parallel phone  
systems 69  
ISDN line (parallel phone  
systems) 75  
PBX system (parallel  
phone systems) 75  
separate fax line (parallel  
phone systems) 73  
shared phone line (parallel  
phone systems) 77  
test fax 60  
voice mail (parallel phone  
systems) 78  
voice mail and computer  
modem (parallel phone  
systems) 90  
troubleshoot 129  
Scan function indicator 12, 14  
Scan menu 16  
scanner glass  
regulatory information 176  
readme 8  
rear access panel  
clear jams 152  
clean 115  
load originals 20  
locating 10  
illustration 11  
receive faxes  
schedule fax 44  
security  
auto answer mode 56  
automatically 48  
blocking numbers 52  
forwarding 51  
manually 48  
polling 50  
wireless communication 100  
wireless settings 98  
self-test report  
information on 68  
print 68  
rings to answer 56  
troubleshoot 142, 144  
redial button 14  
redial options, setting 58  
reduce fax 52  
regulatory information 170, 176  
regulatory model number 179  
release notes 8  
remove ink cartridges 161  
replace ink cartridges 105  
report  
send faxes  
basic fax 40  
color fax 45  
manually 41  
memory, from 43  
monitor dialing 43, 44  
multiple recipients 45  
schedule 44  
troubleshoot 142, 144, 146  
send scans  
for OCR 37  
wireless test 100  
reports  
troubleshoot 129  
serial number 68  
serial phone systems  
countries/regions with 69  
setup types 70  
confirmation, fax 61  
error, fax 61  
fax test failed 136  
Windows 93  
Setup button 12, 13  
setup poster 8  
188  
Index  
sharing 14  
sharing device  
streaks, troubleshoot  
copies 135  
Information tab 65  
opening 65  
Mac OS 95  
Windows 94  
scan 132  
transparencies 23  
tray  
stripes on scans,  
troubleshoot 132  
subscriber identification code 55  
supplies  
shipping the device 161  
size  
scans, troubleshoot 132  
troubleshoot copy 134  
skew, troubleshoot  
copy 135  
capacity 26  
media sizes supported 23  
media types and weights  
supported 26  
order online 155  
self-test report 68  
status 63  
trays  
capacities 26  
print 128  
yields 165  
clear jams 152  
scan 131  
slow print, troubleshoot 121  
software  
load media 27  
locating 10  
media sizes supported 23  
paper guides illustration 10  
troubleshoot feeding 128  
troubleshoot  
support. See customer support  
support process 159  
system requirements 165  
connection types 14  
HP Photosmart 18  
installation on Mac OS 95  
installation on Windows 93  
OCR 37  
uninstall from Mac OS 103  
uninstall from Windows 102  
warranty 157  
T
technical information  
fax specifications 167  
scan specifications 168  
telephone customer support 158  
telephone line, answer ring  
pattern 57  
answering machines 147  
blank pages printed 121  
bleeding colors 127  
colors 126, 127  
copy 133  
Solution Center 18  
sound pressure 168  
specifications  
copy quality 134  
cut-off pages, incorrect text  
or graphics  
placement 122  
device control panel  
messages 16  
telephone wall jack, fax 137  
telephone, fax from  
receive 48  
send 41  
temperature specifications 168  
tests, fax  
acoustic emissions 168  
electrical 168  
media 23  
network protocols 167  
operating environment 168  
physical 164  
fax 136  
dial tone, failed 140  
failed 136  
fax line condition 141  
fax phone cord type test  
failed 139  
hardware, failed 137  
port connection, failed 138  
setup 60  
fax dial tone test failed 140  
fax hardware test failed 137  
fax line test failed 141  
fax phone cord connection  
test failed 138  
fax phone cord type test  
failed 139  
fax tests 136  
fax wall jack test, failed 137  
firewalls 121  
ink not filling text or  
graphics 125  
ink smearing 125  
installation 150  
jams, paper 154  
meaningless characters  
print 124  
processor and memory 165  
storage environment 168  
system requirements 165  
speed  
troubleshoot for  
scanner 130  
troubleshoot print 121  
speed dial  
telephone wall jack 137  
text  
cannot be edited after  
scan, troubleshoot 130  
missing from scan,  
troubleshoot 130  
splotchy on copies 135  
troubleshoot 122, 125, 127  
unclear on copies,  
troubleshoot 135  
fax numbers, set up 31  
groups, set up 31  
print and view 32  
send fax 40  
speed dial button 14  
Start button 12, 13  
status  
media not picked up from  
tray 128  
missing lines or dots 127  
missing or incorrect  
information 122  
messages 16  
self-test report 68  
supplies 63  
unclear scans 132  
tone dialing 58  
Toolbox (Windows)  
about 64  
storage environment  
specifications 168  
administrator settings 64  
Device Services tab 65  
Estimated Ink Level tab 65  
multiple pages are  
picked 128  
189  
nothing prints 121  
paper-feed problems 127  
power 120  
order supplies and  
accessories 155  
supply yield data sheet 165  
wireless security 98  
white bands or stripes,  
troubleshoot  
print 120  
print quality 123  
receive faxes 142, 144  
scan 129  
copies 135  
scan quality 131  
self-test report 68  
send faxes 142, 144, 146  
skewed copies 135  
skewed pages 128  
slow print 121  
scans 132  
WIA (Windows Image  
Application), scan from 36  
Windows  
borderless printing 29  
HP Photosmart Software 18  
HP Solution Center 18  
install software 93  
print on special or custom-  
sized media 28  
tips 119  
TWAIN  
scan from 36  
unable to activate  
source 131  
print settings 33  
set up wireless  
communication 99  
sharing device 94  
system requirements 165  
uninstall software 102  
Windows Image Application  
(WIA), scan from 36  
wireless button 14  
wireless communication  
Ethernet setup 99  
reducing interference 100  
regulatory information 176  
security 100  
U
uninstall software  
Mac OS 103  
Windows 102  
USB connection  
features available 14  
port, locating 10, 11  
setup Mac OS 95  
specifications 165  
V
vertical stripes on copies,  
troubleshoot 135  
view  
set up 96  
set up on Mac OS 99  
settings 97  
turn off 100  
wizard 98  
speed-dial entries 32  
voice mail  
set up with fax (parallel  
phone systems) 78  
set up with fax and  
computer modem  
(parallel phone  
systems) 90  
wireless test report  
print 100  
voltage specifications 168  
W
wall jack test, fax 137  
warning messages 17  
warranty 157, 160  
Web sites  
accessibility information 3  
Apple 96  
customer support 158  
190  
© 2008 Hewlett-Packard Development Company, L.P.  
www.hp.com/support  

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