®
EPSON Stylus COLOR 1160
Printer Basics
Printed on recycled paper with at least 10% post-consumer content.
Contents
WELCOME!
About Your Software
1
2
2
3
3
4
5
5
6
7
About Your Documentation
Warnings, Cautions, Notes, and Tips
Windows System Requirements
Macintosh System Requirements
ENERGY STAR Compliance
Year 2000 Ready
Important Safety Instructions
Ink Cartridge Safety Instructions
VIEWING YOUR ELECTRONIC PRINTER MANUAL
Accessing Your Electronic Printer Manual
9
9
Navigating Your Electronic Printer Manual
10
PRINTING FROM START TO FINISH
Using the EPSON Guided Printing Exercise
Printing with Windows
13
13
14
14
15
16
18
19
19
20
21
22
Loading Paper
Opening the Printer Software
Selecting Printer Software Settings
Controlling Printing
Printing on a Macintosh
Loading Paper
Opening the Printer Software
Selecting Printer Software Settings
Controlling Printing
iii
Printing with PhotoEnhance
Using Custom Project Types
Using Advanced Settings
Using Special Papers
23
26
28
31
31
31
31
34
35
EPSON Photo Quality Ink Jet Paper
Matte Paper - Heavyweight
EPSON Photo Paper
Envelopes
Selecting the Correct Media Type
MAINTAINING YOUR PRINTER
Cleaning the Print Head
37
37
38
39
40
41
42
44
46
47
48
Using the Head Cleaning Utility
Using the Control Panel to Clean the Print Head
Examining the Nozzle Check Pattern
Replacing an Ink Cartridge
Removing and Installing Ink Cartridges
Replacing an Outdated Ink Cartridge
Aligning the Print Head
Cleaning the Printer
Transporting the Printer
iv
PROBLEM SOLVING
49
49
49
51
52
53
53
54
55
58
59
60
60
61
61
Diagnosing Printer Problems
Checking the Control Panel Lights
Running a Printer Check
Identifying Printer Parts
Problems and Solutions
Problems Setting Up the Printer or Installing Software
Problems with Printing
Problems Getting Good Print Quality
Problems with Paper Feeding
Solving Miscellaneous Printout Problems
Uninstalling Printer Software
Reinstalling Printer Software
Where To Get Help
EPSON Technical Support
INDEX
63
v
Welcome!
Your EPSON Stylus® COLOR 1160 printer is the ideal output device for business
graphics. You can print anything from reports and resumes to photos and back light
film with great results.
The printer comes with these features:
■ Resolutions up to 1440 by 720 dpi (dots per inch), even on plain paper
■ Fast print speeds of approximately 9.5 ppm (pages per minute) for black text and
7 ppm for color
■ EPSON’s exclusive Micro Piezo™ ink jet technology for cleaner dots as small as
4 picoliters
■ Specially designed print engine for whisper-quiet operation
■ Four-color printing for photo-quality color and sharp black text on plain paper or
a variety of special media
■ Great results on a variety of paper sizes up to 13 inches wide, including letter,
legal, envelope, card, panoramic, A3, B, and Super B
1
About Your Software
The printer software CD-ROM includes all the software you need for printing:
■ Your printer driver runs your printer and lets you control how your documents
look. You can’t use your printer without it.
■ The EPSON® Guided Printing Exercise, a quick step-by-step guide to changing
your printer software settings.
■ Your electronic Reference Guide gives you complete information about your
printer. (You need an HTML browser—such as Microsoft® Internet Explorer or
Netscape® Navigator®, version 3.0 or later—to view the guide.)
If you haven’t yet installed the printer software or Reference Guide from your
CD-ROM, see the Start Here poster for instructions.
About Your Documentation
To set up your printer and install its software, see the Start Here poster. This book
contains system requirements, important safety information, and instructions on:
■ viewing your electronic printer manual
■ printing with Windows® or on a Macintosh®
■ using special papers
■ maintaining the printer
■ solving basic problems
For more details about printing with, maintaining, or troubleshooting your printer,
see your electronic Reference Guide. For instructions on viewing it, see page 9.
2
Warnings, Cautions, Notes, and Tips
Please follow these guidelines:
Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your
equipment.
Notes contain important information about your printer.
Tips contain additional hints for better printing.
Windows System Requirements
To use your printer and its software, your system should have:
■ An IBM® compatible PC with at least a 486/66 MHz (for Windows 98) or
486/25 MHz (for Windows 95 or Windows NT® 4.0) processor (Pentium®
processor recommended)
■ Microsoft Windows 95, Windows 98, or Windows NT 4.0
■ At least 16MB of RAM (32MB for Windows 95 or 98, or 64MB for
Windows NT 4.0 recommended)
■ At least 50MB of free hard disk space (100MB recommended)
■ VGA, Super VGA, or better display adapter and monitor
3
■ Double-speed (2x) CD-ROM drive (quad-speed [4x] or faster recommended) for
installing the printer software
■ For parallel connection: a high-speed, bidirectional, IEEE-1284 compliant
parallel cable (6 to 10 feet long); the cable must have a D-SUB, 25-pin, male
connector for your computer and a 36-pin, Centronics® compatible connector for
the printer
For USB connection: a computer running Windows 98 with a Windows 98
compliant USB port and a shielded USB “AB” cable from Series A (computer) to
Series B (printer), up to 6.5 ft. (2 meters) long.
Using an improperly shielded USB cable—especially a cable
more than 6.5 ft. (2 meters) long—may cause the printer to
malfunction.
Macintosh System Requirements
To use your printer and its software, your system should have:
■ An Apple® iMac™ series or Power Macintosh® G3 or later with USB port
■ For iMac: Mac® OS 8.1 or later
For Power Macintosh G3 or later: Mac OS 8.5.1 or later
If you have an iMac, you may need to update your operating
system before installing your printer software:
■ If your iMac is running OS 8.1, you must install iMac
Update 1.0
■ If your iMac is running OS 8.5 or 8.5.1, Apple recommends
that you install iMac Update 1.1
Download the update for your system from Apple at
problems installing the update.
To find out which operating system your iMac is running, select
About This Computer from the Apple menu.
4
■ At least 16MB of available RAM (32MB recommended)
■ At least 50MB of free hard disk space (100MB recommended)
■ VGA, Super VGA, or better display adapter and monitor
■ Double-speed (2x) CD-ROM drive (quad-speed [4x] or faster recommended) for
installing the printer software
■ A shielded USB “AB” cable from Series A (computer) to Series B (printer), up to
6.5 ft. (2 meters) long.
Using an improperly shielded USB cable—especially a cable
more than 6.5 ft. (2 meters) long—may cause the printer to
malfunction.
ENERGY STAR Compliance
As an ENERGY STAR Partner, EPSON has determined that
this product meets the ENERGY STAR guidelines for energy
efficiency. The EPA ENERGY STAR office equipment
program is a voluntary partnership with the computer and
office equipment industry to promote the introduction of
energy-efficient personal computers, monitors, printers, fax
machines, and copiers in an effort to reduce air pollution
caused by power generation.
Year 2000 Ready
Your EPSON printer is Year 2000 Ready. However, be sure the other parts of your
computer system are also ready for the year 2000.
5
Important Safety Instructions
Before using your printer, read the following safety instructions to make sure you use
the printer safely and effectively:
■ Be sure to follow all warnings and instructions marked on the printer.
■ Turn off and unplug the printer before cleaning. Clean with a damp cloth only.
Do not spill liquid on the printer.
Always turn the printer off using the Ppower button. Don’t
switch off the power strip, or unplug the printer until the
Ppower light is off.
■ Do not place the printer on an unstable surface or near a radiator or heating vent
or in direct sunlight.
■ Do not block or cover the openings in the printer’s case or insert objects through
the slots.
■ Use only the type of power source indicated on the printer’s label.
■ Connect all equipment to properly grounded power outlets. Avoid using outlets
on the same circuit as photocopiers or air control systems that regularly switch on
and off.
■ Place the printer near a wall outlet where the plug can be easily unplugged.
Placez l’imprimante près d’une prise de contacte où la fiche peut être débranchée
facilement.
■ Do not let the power cord become damaged or frayed.
■ If you use an extension cord with the printer, make sure the total ampere rating of
the devices plugged into the extension cord does not exceed the cord’s ampere
rating. Also, make sure the total ampere rating of all devices plugged into the wall
outlet does not exceed the wall outlet’s ampere rating.
■ Except as specifically explained in this manual, do not attempt to service the
printer yourself.
6
■ Unplug the printer and refer servicing to qualified service personnel under the
following conditions:
If the power cord or plug is damaged; if liquid has entered the printer; if the
printer has been dropped or the case damaged; if the printer does not operate
normally or exhibits a distinct change in performance. Adjust only those controls
that are covered by the operating instructions.
Ink Cartridge Safety Instructions
■ Install the ink cartridge immediately after you remove it from its foil package.
Leaving the cartridge unpacked for a long time before use may result in reduced
print quality.
■ Do not put your hand inside the printer or touch the cartridge during printing.
■ Under normal circumstances, ink will not come out of the cartridge. If it does get
on your skin, wash it off with soap and water. If it gets in your eyes, flush them
immediately with water.
■ Keep ink cartridges out of the reach of children.
■ Do not dismantle the ink cartridges or try to refill them. This could result in
damage to the print head.
■ Once you install an ink cartridge, do not open the clamp or remove the cartridge
except to replace it with a new one. The cartridge may become unusable
otherwise.
■ Do not use an ink cartridge beyond the date printed on the cartridge package. For
best results, use up the ink cartridges within six months of installing them.
■ Do not shake an ink cartridge; this can cause leakage.
■ Do not move the print head by hand; otherwise you may damage the printer.
■ Before transporting the printer, make sure the print head is capped in the far right
position and the ink cartridges are in place.
7
8
Viewing Your Electronic Printer
Manual
Your printer software CD-ROM includes an electronic Reference Guide for your
printer. The manual is in HTML format, so you need a browser—such as Internet
Explorer 3.0 or later or Netscape Navigator 3.0 or later—to view it. If you are using a
different browser, the pages may not display correctly. (A browser is not included on
the printer software CD-ROM.)
Accessing Your Electronic Printer Manual
You can view your electronic Reference Guide from the CD-ROM or copy it to your
hard drive and view it from there. Follow these steps:
1. Insert your printer software CD-ROM.
2. Windows: Double-click
drive icon, then double-click the
Installation Program menu. Double-click Online Guide.
My Computer, double-click your
CD-ROM
Epsetup icon. You see the EPSON
Macintosh: Double-click the Online Guide folder on the CD-ROM. Then
double-click the EPSON Stylus COLOR 1160 icon.
This submenu appears:
3. You can either view the manual
from the CD-ROM (View
Reference Guide) or copy the
manual to your hard drive
(Install Reference Guide) and
view it from there. For details on
viewing the manual, see the next
section.
9
If you copied the manual to your hard drive, you can access it at any time, as follows:
Windows: Select Start, Programs, EPSON, and double-click ESC1160 Guide.
Macintosh: Open the EPSON Stylus COLOR 1160 folder and double-click View
Reference Guide.
Navigating Your Electronic Printer Manual
When you first open the Reference Guide, you see this screen:
Click here to
expand the
table of
contents
Click a topic on the left to expand the table of contents.
10
After expanding the table of contents, you can click on the topic you want to view.
If there’s a right arrow , click it to view subtopics, then click on a topic to go to it.
Click the down arrow
to close a subtopic list.
Closed list,
click to
expand
Click to go
to topic
11
12
Printing from Start to Finish
Here’s what to do to print a basic document—such as a memo, newsletter, or
photograph—from loading the paper to selecting print settings to controlling the
print job. Follow the instructions in these sections:
■ “Printing with Windows” on page 14
■ “Printing on a Macintosh” on page 19
You can even practice selecting settings using the EPSON Guided Printing Exercise,
as described below.
If you’re already familiar with ink jet printing, you can skip ahead to these sections:
■ Improving the quality of low-resolution photos and adding special effects with
PhotoEnhance™, on page 23
■ Selecting a preset project type or a color-matching method, on page 26
■ Fine-tuning your settings for maximum control of your printouts, on page 28
■ Using special papers such as EPSON Photo Paper or envelopes, on page 31
Using the EPSON Guided Printing Exercise
Your printer software CD-ROM includes a Guided Printing Exercise with
step-by-step printing instructions showing you how to access your printer software
and make changes to the settings.
To run the exercise, do the following:
Windows: Double-click the
EPSON Guided Printing Exercise icon on your
desktop.
Macintosh: Double-click the
EPSON Guided Printing Exercise icon in the
EPSON Guided Printing Exercise folder.
Follow the on-screen instructions to use your printer software and print a full-color
image.
13
If you didn’t install the Guided Printing Exercise when you set up your printer, follow
these steps to install it:
1. Insert the printer software CD-ROM.
2. Windows: Double-click
My Computer, double-click your
CD-ROM
drive icon, then double-click the
Epsetup icon. You see the EPSON
Installation Program menu. Double-click EPSON Guided Printing Exercise and
follow the on-screen instructions to install it.
Macintosh: Double-click the EPSON Guided Printing Exercise folder on the
CD-ROM. Then double-click the
EPSON Guided Printing Exercise icon
and follow the on-screen instructions to install it.
The exercise is installed on your system. See the previous page for instructions on
running it.
Printing with Windows
This section describes these basic steps for printing with Windows:
■ loading paper
■ opening the printer software
■ selecting printer software settings
■ controlling printing
(To print on a Macintosh, see page 19.)
Load paper only up
Loading Paper
Slide paper against the
to this arrow
right edge guide
Make sure your printer and
computer are turned on.
Place your paper against the right
edge guide and slide the left edge
guide against the paper.
14
Keep the following in mind when loading paper:
■ Load the printable side face up. It’s usually whiter or brighter than the other side.
■ Load letterhead or preprinted paper into the printer top edge first.
■ Don’t load paper above the arrow on the left edge guide.
If you’re printing on envelopes or other special paper sizes or
types, see page 31 for loading instructions.
Opening the Printer Software
After you open your application program and create your document, you’re ready to
select your printer software settings.
From the File menu, click Print. You see your application’s Print dialog box (your
dialog box may look slightly different):
Select your printer here
Click here to open
your printer software
Make the following selections on the Print dialog box:
■ Make sure your EPSON Stylus COLOR 1160 is selected.
■ If the Print dialog box contains a Properties button, click it. (If you see a Setup,
Printer, or Options button, click it. Then click Properties on the next screen.)
15
If you click the print icon on your application’s tool bar instead
of selecting Print from the File menu, you may not get the
option to change the printer software settings before printing.
Selecting Printer Software Settings
Once you click Properties, you see your printer software Properties dialog box.
The most important thing to remember is to set the correct Media Type for the paper
you’re using. The Media Type setting affects the other options you can choose. If
necessary, click the Main tab to display the settings shown below:
Select the type of paper you loaded
Select the Ink color
Select Automatic mode
Select faster or higher-quality
printing, or in-between
Click OK
Make the following settings on the Properties dialog box:
■ Choose the Media Type you’re printing on (click
the arrow button to scroll through the list). If you’re
not sure which setting to select, see page 35.
■ Set the Ink option to Color to print a color
document. To print a black text document, click
Black.
16
■ Set the Mode option to Automatic. This lets the printer software determine the
best settings for your print job. It’s the easiest way to get good printing results on
all types of paper.
■ Set the slider in the Mode box to Quality or Speed. This lets you choose between
a higher resolution or faster printing (or an in-between setting) for the paper
you’re using. (The slider is not available when certain media types are selected.)
■ When you’ve selected your settings, click OK to return to your application’s Print
dialog box.
For more information about printer settings, click the Help
button. Or you can right-click any item on the screen and then
click What’s This?.
Selecting Windows Default Settings
The printer settings you make apply only to the application you’re currently using. If
you usually print one type of document in different applications—for example, black
ink on legal size paper—you can change the default printer settings for all your
programs. You do this using the Windows Printer utility:
1. Click Start, point to Settings, and then select Printers.
2. Right-click the EPSON Stylus COLOR 1160 icon.
3. Select Properties (Document Defaults in Windows NT). Then click the Main
tab.
4. Select the default settings you want to use for all your applications. Click OK
when you’re finished.
Remember, you can always change the default settings in your application when you
want to print different types of documents. Another way to select a group of settings
quickly is to save them as a group; see page 28 for details.
17
Controlling Printing
Once you’ve clicked OK, you return to the Print dialog box.
Click OK to start
printing
Click OK (or Print, depending on your application) to start printing.
After a moment, the Progress Meter appears and shows the progress of your print job.
You can use the buttons to cancel, pause, or restart printing. You can also see how
much ink you have left and view printing tips.
Click to cancel printing
Click to pause or resume
printing
Does not appear if
you are printing
over a network
Click to display or
close Epson
Click to view more details
about the displayed Tip
Printing Tips
below
For more advanced printer settings, see pages 23 through 30. For more information
on printing—for example, previewing your printout, changing the paper size, or
adding a watermark—see your electronic Reference Guide (described on page 9).
18
Printing on a Macintosh
This section describes these basic steps for printing on a Macintosh:
■ loading paper
■ opening the printer software
■ selecting printer software settings
■ controlling printing
(To print with Windows, see page 14.)
Load paper only up
to this arrow
Loading Paper
Slide paper against the
right edge guide
Make sure your printer and
computer are turned on.
Place your paper against the right
edge guide and slide the left edge
guide against the paper.
Keep the following in mind when loading paper:
■ Load the printable side face up. It’s usually whiter or brighter than the other side.
■ Load letterhead or preprinted paper into the printer top edge first.
■ Don’t load paper above the arrow on the left edge guide.
If you’re printing on envelopes or other special paper sizes or
types, see page 31 for loading instructions.
19
Opening the Printer Software
After you open your application program and create your document, you’re ready to
select your page setup and other printer software settings.
From the File menu, click Page Setup. You see your application’s page setup dialog
box (your dialog box may look slightly different):
Select your Paper Size, Orientation,
and Printable Area settings
Verify your printer model here
Click OK
Make the following selections on the page setup dialog box:
■ Make sure your SC 1160 is selected. (If the printer model is incorrect, you need to
select your printer in the Chooser; see the Start Here poster for instructions.)
■ Select the correct Paper Size, Orientation, and Printable Area settings for your
document. See your electronic Reference Guide for details.
■ Click OK to close the page setup dialog box and return to your application
window.
20
Selecting Printer Software Settings
Now open the File menu and click Print. You see the main printer settings dialog box
for your application (your dialog box may look slightly different):
Select the type
of paper you
loaded
Select the
Ink color
Select Automatic mode
Select faster or higher-quality printing,
or in-between
The most important thing to remember is to set the correct Media Type for the paper
you’re using. The Media Type setting affects the other options you can choose.
Make the following settings on the dialog box:
■ Choose the Media Type you’re printing on (click the
arrow button to scroll through the list). If you’re not
sure which setting to select, see page 35.
■ Set the Ink option to Color to print a color document.
To print a black text document, click Black.
■ Set the Mode option to Automatic. This lets the printer software determine the
best settings for your print job. It’s the easiest way to get good printing results on
all types of paper.
■ Set the slider in the Mode box to Quality or Speed. This lets you choose between
a higher resolution or faster printing (or an in-between setting) for the paper
you’re using. (The slider is not available when certain media types are selected.)
■ When you’ve selected your settings, click Print to print your document.
21
Controlling Printing
Once you’ve clicked Print, your printer begins printing.
If you turned on background printing, you can select EPSON Monitor3 from the
Application menu at the right side of the menu bar to check the progress of your print
job. You see the EPSON Monitor3 dialog box:
Click to restart your print job
Click to pause printing
Click to cancel printing
Click on the
current print job
or
a waiting print
job . . .
Then click here to
view details and
control print job
priorities
If you’re not using background printing, but you need to
cancel the current print job, hold down the J key and press
the . (period) key.
For more advanced printer settings, see pages 23 through 30. For more information
on printing—for example, previewing your printout, changing the paper size, or
adding a watermark—see your electronic Reference Guide (described on page 9).
22
Printing with PhotoEnhance
The printer driver includes PhotoEnhance options that increase image brightness and
contrast to improve the appearance of low-resolution photos. You can also add special
effects, such as Soft Focus.
If you’re printing high-resolution images, you may want to use
the Automatic setting instead; see page 16 (Windows) or
page 21 (Macintosh).
PhotoEnhance does not affect your original image; it only
affects your printout. Printing with PhotoEnhance may take
longer on some systems and images.
Follow these steps:
1. Create your image or document in your application software.
2. On a Macintosh, first choose your paper size, orientation, and printable area
settings by selecting Page Setup from the File menu. See your electronic Reference
Guide for details. (You can often make these settings in your application software.
If so, you should make the changes there.)
3. Access the printer settings dialog box as described on page 15 (Windows) or
page 21 (Macintosh).
23
You see one of these dialog boxes:
Click PhotoEnhance
Windows
Macintosh
4. Choose the Media Type you want to print on. (If you’re not sure which setting to
select, see page 35.)
5. Choose Color ink. (You cannot select PhotoEnhance if Black ink is selected.)
6. Click PhotoEnhance.
7. If your photograph was taken with a digital camera, you can click the Digital
Camera Correction box. This gives your printed images the appearance of
photographs taken with a film camera.
24
8. For more fine-tuning, click Standard. You see a list of
specialized settings for photographs.
Select the setting that most closely matches your
photograph (People or Nature) or select one of the
special filters (Soft Focus or Sepia). You may need to
experiment with these settings to get the exact look you
want, especially if you have multiple images on a page.
You can also make detailed settings on the Advanced dialog
box to fit your individual needs, as described on page 28.
9. Windows: If you need to change your paper size, number of copies, orientation,
and printable area, click the Paper tab. (You can often make these settings in your
application software. If so, you should make the changes there.)
Macintosh: Go to step 10; you already made paper changes in step 2.
10. If you need to reduce or enlarge the image (proportional printing), print multiple
pages on a single sheet, “tile” an image to make a large poster, or add a watermark,
do the following:
Windows: Click the Layout tab.
Macintosh: Click the
Layout button.
(You can often make these settings in your application software. If so, you should
make the changes there.)
11. Windows: Click OK to return to your application’s Print dialog box. Then click
OK (or Print, depending on your application) to start printing.
Macintosh: Click Print to start printing.
For more details on the printer settings, see your electronic Reference Guide, as
described on page 9.
25
Using Custom Project Types
Your EPSON Stylus COLOR 1160 printer software includes custom project types
with preset options for printing specific types of documents—such as reports, graphs,
or drafts. These options let you quickly select the best settings for your particular type
of document and paper, or select a color-matching method for your project.
Follow these steps to print with custom project types:
1. Create your image or document in your application software.
2. On a Macintosh, first choose your paper size, orientation, and printable area
settings by selecting Page Setup from the File menu. See your electronic Reference
Guide for details. (You can often make these settings in your application software.
If so, you should make the changes there.)
3. Access the printer settings dialog box as described on page 15 (Windows) or
page 21 (Macintosh).
4. Choose the Media Type you want to print on. (If you’re not sure which setting to
choose, see page 35.)
5. Choose Color or Black ink.
6. Click Custom, and then click Custom Settings. You see the list of project types.
Always choose your Media Type
and Ink settings before you select
a custom project type
Click Custom, then click here
to select a project type
Windows
26
Always choose your Media Type and Ink settings
before you select a custom project type
Macintosh
Click Custom, then click here to select a project type
7. Choose a project type following these guidelines (these settings are restricted by
your Media Type and Ink settings):
■
Text/Graph: For printing graphics-intensive documents like presentations
with charts and graphs.
■
■
Economy: For printing rough drafts of text on plain paper. Saves ink.
ICM (Image Color Matching; Windows 95 and Windows 98 only):
For printing documents created in an ICM compatible application.
■
sRGB (standard Red Green Blue; recommended only with Windows 98): For
printing documents created in an sRGB compatible application using sRGB
colors, such as those designed for the World Wide Web. See your
Windows 98 online help for details.
■
ColorSync (Macintosh only): For printing documents in conjunction with
ColorSync® compatible devices and applications.
You can also fine-tune these settings on the Advanced dialog
box to fit your individual needs, as described on page 28.
8. Windows: If you need to change your paper size, number of copies, orientation,
and printable area, click the Paper tab. (You can often make these settings in your
application software. If so, you should make the changes there.)
Macintosh: Go to step 9; you already made paper changes in step 2.
27
9. If you need to reduce or enlarge the image (proportional printing), print multiple
pages on a single sheet, “tile” an image to make a large poster, or add a watermark,
do the following:
Windows: Click the Layout tab.
Macintosh: Click the
Layout button.
(You can often make these settings in your application software. If so, you should
make the changes there.)
10. Windows: Click OK to return to your application’s Print dialog box. Then click
OK (or Print, depending on your application) to start printing.
Macintosh: Click Print to start printing.
For more details on the printer settings, see your electronic Reference Guide, as
described on page 9.
Using Advanced Settings
For maximum control over your project, you can customize your print settings and
use special effects. You can even save your custom settings as a group so you can
quickly select them whenever you print a similar project.
To access advanced settings, follow these steps:
1. Create your image or document in your application software.
2. On a Macintosh, first choose your paper size, orientation, and printable area
settings by selecting Page Setup from the File menu. See your electronic Reference
Guide for details. (You can often make these settings in your application software.
If so, you should make the changes there.)
3. Access the printer settings dialog box as described on page 15 (Windows) or
page 21 (Macintosh).
4. Select your Media Type and Ink settings.
28
5. Click Custom, and then click the Advanced button. You see the Advanced dialog
box:
Click here to
change your Print
Quality (resolution)
This section
changes depending
on the Color
Management
setting selected
above
Windows
Click here to
change your Print
Quality (resolution)
This section
changes depending
on the Color
Management
setting selected
above
Macintosh
6. Check the displayed Media Type and Ink settings you selected on the main dialog
box. You can change them here as you customize your settings, if needed.
7. Choose a Print Quality setting (the availability depends on your Media Type
setting).
29
8. Select a color management method (the availability depends on your operating
system).
9. Select any other settings you need to change. Many of the settings are
automatically selected by other settings you choose.
For details on all the printer software settings, see your electronic Reference Guide
or online help.
After you customize your print settings, you can save them as
a group. Then you can reuse them whenever you print a
similar project. Click Save Settings in the Advanced dialog
box. Type a name for your setting group and click OK.
10. Click OK to return to the main printer settings dialog box.
11. Windows: If you need to change your paper size, number of copies, orientation,
and printable area, click the Paper tab. (You can often make these settings in your
application software. If so, you should make the changes there.)
Macintosh: Go to step 12; you already made paper changes in step 2.
12. If you need to reduce or enlarge the image (proportional printing), print multiple
pages on a single sheet, “tile” an image to make a large poster, or add a watermark,
do the following:
Windows: Click the Layout tab.
Macintosh: Click the
Layout button.
(You can often make these settings in your application software. If so, you should
make the changes there.)
13. Windows: Click OK to return to your application’s Print dialog box. Then click
OK (or Print, depending on your application) to start printing.
Macintosh: Click Print to start printing.
30
Using Special Papers
How can you get the best-looking photos, most vivid colors, and sharpest text? Always
use EPSON’s special ink jet papers. To show you how much difference EPSON paper
can make, we’ve included some free samples.
Check out the EPSON Photo Quality Media Pack that came with your printer.
Instructions for printing on the samples, along with other papers, are given in the
following sections.
For a list of EPSON special ink jet papers and ordering information, see the inside
back cover.
EPSON Photo Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Paper is great for presentation materials and
newsletters. Load it as described on page 14. Before you print, select Photo Quality
Ink Jet Paper as the Media Type.
Matte Paper - Heavyweight
Matte Paper - Heavyweight has a professional-looking, flat matte finish for printing
photos and graphics on a non-glossy surface. Load up to 20 sheets as described on
page 14, including a support sheet beneath the stack. Before printing, select Matte
Paper - Heavyweight as the Media Type.
EPSON Photo Paper
You can use EPSON Photo Paper to print photographs that look almost as good as
the ones you get from film processing. Photo Paper is available in a variety of sizes, in
sheets or on a roll.
Keep the following in mind when using EPSON Photo Paper:
■ Always load the paper with the whiter (glossier) side facing up.
■ Load up to 20 sheets of 4 × 6-inch, letter-size, or A4-size Photo Paper, or 1 sheet
of Panoramic paper. Use a support sheet if it is included in the paper package.
31
■ Select Photo Paper as the Media Type setting.
■ To keep your printouts looking their best, store them in a resealable plastic bag or
other airtight covering and protect them from heat, humidity, and direct sunlight.
Return unused paper to the original package as soon as you finish printing.
If you’re using letter-size or A4-size Photo Paper, follow the instructions on page 14
to load and print on the paper. If you’re using 4 × 6-inch, Panoramic, or roll Photo
Paper, see the next sections.
4 × 6-inch Photo Paper
EPSON 4 × 6-inch Photo Paper is micro-perforated around the edges so you can trim
your printouts and “bleed” the photo—extend it to the edge of the paper—on all
sides.
1. Load the paper against the right edge guide
with the glossy side facing up and the
perforated margins positioned as shown. Then
slide the left edge guide against the paper.
You can load up to 20 sheets at a time, with
the included support sheets A and B beneath
the stack. (If you don’t have the support
sheets, use plain paper cut to size.)
bottom of
printed image
2. When you create the image in your application
software, size it to 4.25 × 6.25 inches. Or use
your printer software’s Reduce/Enlarge
(Windows) or Fit to Page (Macintosh) settings,
as described in your electronic Reference Guide.
trim size
printed
image size
3. Choose Photo Paper as the Media Type
top of
setting.
printed image
4. Choose Photo Paper 4 × 6 in as the Paper Size
setting and Maximum as the Printable Area
Remove the
setting.
margins
5. After you print your picture, fold the paper
back and forth along the perforations and
carefully tear off the margins.
32
Panoramic Photo Paper
1. Pull up the paper support extension. Load one sheet of Panoramic paper
glossy side up. Hold up the paper’s top edge and press the E load/eject button to
feed it into the printer.
Support the
paper as it
feeds into the
printer
Support the paper as it
ejects from the printer so it
doesn’t fall onto the floor
2. Choose Photo Paper as the Media Type setting and Panoramic 210 × 594 mm as
the Paper Size setting.
Photo Paper on a Roll (13 in x 32.8 ft)
You can use EPSON Photo Paper on a roll to print photographic banners,
panoramas, and signs up to 44 inches long. Before loading the paper, cut it to the
desired length of your image plus 2 inches to account for the necessary margins.
Make sure the cut sheet is flat; if it curls, flatten it by following the instructions
included in the paper package. Then remove the printer’s paper support and load one
sheet at a time, printable side up.
Support the paper from underneath or by its edges, then press and release the
E load/eject button to feed the paper into the printer. Select Photo Paper as the
Media Type and the size of your cut paper as the Paper Size setting.
33
Envelopes
You can load up to 10 envelopes at a time, flap
edge first and printable side up. Place them against
the right edge guide and slide the left edge guide
against them.
(You’ll get better results if you press each envelope
flat before loading it, or load one envelope at a
time.)
Set the thickness lever to the
+ position when you print on
envelopes or other thick media.
(Return the lever to the
0 position before you print on
regular paper.)
Lever position for
envelopes and thick paper
Select Plain paper as the Media Type setting and choose the correct envelope size as
the Paper Size setting.
If the printing smears or you have banding (light lines), try turning off High Speed
printing in the Advanced dialog box. (See page 28 for instructions on accessing the
dialog box.)
34
Selecting the Correct Media Type
Your printer automatically adjusts itself for the type of
paper you select in your printer software. That’s why
the Media Type setting is so important. It tells your
printer what kind of paper you’re using and adjusts the
ink coverage accordingly.
Before you print, always check your Media Type
setting. Here are the settings you should choose for
your paper:
For this paper . . .
Select this Media Type setting . . .
Plain paper sheets or envelopes
Plain paper
EPSON 360 dpi Ink Jet Paper
360 dpi Ink Jet Paper
EPSON Iron-On Cool Peel Transfer Paper
EPSON High Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Cards
EPSON Photo Quality Self Adhesive Sheets
Photo Quality Ink Jet Paper
Matte Paper - Heavyweight
Matte Paper - Heavyweight
Photo Paper
EPSON Photo Paper
EPSON Photo Quality Glossy Paper
EPSON Photo Quality Glossy Film
EPSON Photo Stickers
Photo Quality Glossy Film
EPSON Ink Jet Transparencies
EPSON Ink Jet Back Light Film
Ink Jet Transparencies
Ink Jet Back Light Film
If any paper you buy comes with a cleaning sheet, don’t use
the cleaning sheet with this printer; it may jam inside the
printer.
35
36
Maintaining Your Printer
This section describes maintenance procedures to keep your printer working at its best
and preparation steps for moving your printer. Follow the instructions here for:
■ cleaning the print head (below)
■ replacing an ink cartridge (on page 41)
■ aligning the print head (on page 46)
■ cleaning the printer (on page 47)
■ transporting the printer (on page 48)
For more details, see your electronic Reference Guide, as described on page 9.
Cleaning the Print Head
If your printed image is unexpectedly light or faint, or dots are missing from the
image, you may need to clean the print head. This unclogs the nozzles so they can
deliver ink properly.
Cleaning the print head uses ink, so clean it only if print quality declines. You can
clean the print head in either of the following ways:
■ using the Head Cleaning utility (when the printer is connected to a local port, not
over a network), as described on page 38
■ using the printer’s control panel buttons, as described on page 39
When you don’t turn on your printer for a long time, the print
quality can decline. It’s a good idea to turn on your printer at
least once a month to maintain good print quality.
If any paper you buy comes with a cleaning sheet, don’t use
the cleaning sheet with your printer; it may jam inside the
printer.
37
Using the Head Cleaning Utility
Follow these steps to run the Head Cleaning utility (recommended method):
1. Make sure the printer is turned on but not printing, and both the B black and
A color ink out lights are off. (If an ink out light is flashing, replace the ink
cartridge instead.)
2. If you have an application running, access the printer settings dialog box as
described on page 15 (Windows) or page 20 (Macintosh).
Or, with Windows, click Start, point to Settings, then select Printers. Right-click
the EPSON Stylus COLOR 1160 printer icon in the Printers window. Then
select Properties (Document Defaults in Windows NT).
3. Windows: Click the Utility tab.
Macintosh: Click the
Utility
button.
4. On the Utility menu, click the
Head Cleaning button.
5. Follow the instructions on the
screen to clean the print head.
Cleaning takes about 30 seconds,
during which the printer makes
some noise and the Ppower
light flashes.
Head Cleaning
button
Never turn off the printer while the Ppower light is flashing,
unless the printer hasn’t moved or made noise for more than
5 minutes.
6. When the Ppower light stops flashing, run a nozzle check to confirm the print
head nozzles are clean.
Make sure paper is loaded in the printer and click Print nozzle check pattern.
Then click Next. The nozzle check pattern prints (see page 40 for details).
38
7. If the nozzle check pattern has no gaps in its dots, click Finish.
If the pattern is missing dots, click Clean to clean the print head again. If you
don’t see any improvement after cleaning three or four times, check the solutions
in “Problems Getting Good Print Quality” on page 55. You can also turn the
printer off and wait overnight—this allows any dried ink to soften—and then try
cleaning the print head again.
Using the Control Panel to Clean the Print Head
Follow the steps below to clean the print head. (See page 49 for more control panel
information.)
1. Make sure the printer is turned on but not printing, and both the B black and
A color ink out lights are off. (If an ink out light is flashing, replace the ink
cartridge before continuing.)
2. Press the Rcleaning button and hold it down
for three seconds. Cleaning takes about
30 seconds, during which the printer makes
some noise and the Ppower light flashes.
cleaning
button
Never turn off the printer while the Ppower light is flashing,
unless the printer hasn’t moved or made noise for more than
5 minutes.
3. After the Ppower light stops flashing, print a page to test the print quality.
If your printer is connected directly to the computer, go to step 4 to run a nozzle
check.
If you’re printing over a network, open an application and print a short document
containing black and color data. Check the quality of your printout, then go to
step 8.
4. If you have an application running, access the printer settings dialog box as
described on page 15 (Windows) or page 20 (Macintosh).
39
Or, with Windows, click Start, point to Settings, then select Printers. Right-click
the EPSON Stylus COLOR 1160 printer icon in the Printers window. Then
select Properties (Document Defaults in Windows NT).
5. Windows: Click the Utility tab.
Macintosh: Click the
Utility button.
6. Make sure paper is loaded in the printer, click the Nozzle Check button, and click
Next. The nozzle check pattern prints (see the next section for details).
7. If the nozzle check pattern has no gaps in its dots, click Finish.
If the pattern is missing dots, click Clean to clean the print head again.
8. If you don’t see any improvement after cleaning three or four times, check the
solutions beginning on page 55. You can also turn the printer off and wait
overnight—this allows any dried ink to soften—and then try cleaning the print
head again.
Examining the Nozzle Check Pattern
Examine the nozzle check pattern you print. It should look something like this:
Each staggered horizontal and straight vertical line should be complete, with no gaps
in the dot pattern. If your printout looks okay, you’re done. If any dots are missing, as
shown below, clean the print head again; see page 37 for instructions.
missing dots
missing dots
missing dots
40
Replacing an Ink Cartridge
When the B black or A color ink out light flashes, the indicated cartridge is low on
ink. This is a good time to make sure you have a new cartridge. When the light stays
on, the cartridge is empty and you need to replace it.
You cannot print if either ink cartridge is empty. Leave the
empty cartridge installed in the printer until you have obtained
a replacement. Otherwise the ink remaining in the print head
nozzles may dry out.
Use these EPSON ink cartridges within six months of installing them and before the
expiration date on the package:
■ Black ink cartridge: S020189
■ Color ink cartridge: S020191
To ensure good results, use genuine EPSON ink cartridges
and do not refill them. Other products may cause damage to
your printer not covered by EPSON’s warranty.
When you need new ink cartridges, contact your dealer or call EPSON Accessories at
Canada, please call (800) 873-7766 for dealer referral.
If you need to replace an ink cartridge before the lights flash (because the ink is too
old, for example) follow the instructions in “Replacing an Outdated Ink Cartridge”
on page 44.
41
Removing and Installing Ink Cartridges
You can replace a cartridge when the B black or A color ink out light is either
flashing or on. (If you perform these steps when both ink out lights are off, the printer
cleans the print heads as described on page 37.)
Be sure you have a new ink cartridge before you begin. Once you start the ink
cartridge replacement procedure, you must complete all the steps in one session.
Follow these steps to replace ink cartridges:
1. Make sure the printer is turned on and not printing (the Ppower light should be
on, but not flashing), then open the printer cover.
2. Press the R cleaning button and hold it for about three seconds until the print
head moves left and the Ppower light begins flashing.
To avoid damaging the printer, never move the print head by
hand. Don’t open the clamp or remove a cartridge except to
replace it with a new one. Once you remove a cartridge, you
can’t reuse it, even if it contains ink.
3. Pull up the ink cartridge clamp. The
cartridge rises up from its holder. (The
illustration shows color ink cartridge
replacement. To replace the black ink
cartridge, lift up only the smaller clamp
on the left.)
4. Lift the cartridge out of the printer and
dispose of it carefully.
Keep ink cartridges out of
the reach of children.
If ink gets on your hands,
wash them thoroughly with
soap and water. If ink gets
into your eyes, flush them
immediately with water.
42
5. Unwrap the new ink cartridge. Then remove only the
yellow part of the tape seal on top.
You must remove the yellow tape
from the top of the cartridge or you
will permanently damage it. Don’t
pull off the blue portion or try to
remove the clear seal underneath
the cartridge.
black cartridge
(S020189)
color cartridge
(S020191)
6. Lower the new ink cartridge into its holder
with the label facing up and toward the back
of the printer.
7. Press down the ink cartridge clamp until it
locks in place, but don’t press down on the
cartridge itself.
8. If you need to replace the other ink cartridge,
repeat steps 3 through 7 before continuing
with step 9.
9. Press the R cleaning button and close the
printer cover. The printer moves the print
head and begins charging the ink delivery system.
The Ppower light flashes, and the printer makes noise. Charging takes about
30 seconds. When it’s finished, the Ppower light stops flashing and stays on.
Never turn off the printer while the Ppower light is flashing,
unless the printer hasn’t moved or made noise for more than
5 minutes.
43
Replacing an Outdated Ink Cartridge
When an installed ink cartridge is more than six months old, you may need to replace
it if you notice that your printouts don’t look as good as they used to. If print quality
doesn’t improve after cleaning and aligning the print head, you can replace one or
both cartridges.
Follow these steps to replace an ink cartridge before the B black or A color ink out
light is flashing or on:
1. Make sure the printer is turned on and not printing (the Ppower light should be
on, but not flashing), then open the printer cover.
2. Press the E load/eject button and hold it for about three seconds until the print
head moves left and the Ppower light begins flashing.
To avoid damaging the printer, never move the print head by
hand. Don’t open the clamp or remove a cartridge except to
replace it with a new one. Once you remove a cartridge, you
can’t reuse it, even if it contains ink.
3. Pull up the ink cartridge clamp. The
cartridge rises up from its holder. (The
illustration shows color ink cartridge
replacement. To replace the black ink
cartridge, lift up only the smaller clamp
on the left.)
4. Lift the cartridge out of the printer and
dispose of it carefully.
Keep ink cartridges out of
the reach of children.
If ink gets on your hands,
wash them thoroughly with
soap and water. If ink gets
into your eyes, flush them
immediately with water.
44
5. Unwrap the new ink cartridge. Then remove only the
yellow part of the tape seal on top.
You must remove the yellow tape
from the top of the cartridge or you
will permanently damage it. Don’t
pull off the blue portion or try to
remove the clear seal underneath
the cartridge.
black cartridge
(S020189)
color cartridge
(S020191)
6. Lower the new ink cartridge into its holder
with the label facing up and toward the back
of the printer.
7. Press down the ink cartridge clamp until it
locks in place, but don’t press down on the
cartridge itself.
8. If you need to replace the other ink cartridge,
repeat steps 3 through 7 before continuing
with step 9.
9. Press the E load/eject button again and close
the printer cover. The printer moves the
print head and begins charging the ink delivery system.
The Ppower light flashes and the printer makes noise. Charging takes about
30 seconds. When it’s finished, the Ppower light stops flashing and stays on.
Never turn off the printer while the Ppower light is flashing,
unless the printer hasn’t moved or made noise for more than
5 minutes.
45
Aligning the Print Head
If your printouts contain misaligned vertical lines, you may need to align the print
head. Your printer must be connected to a local port, not on a network, to use the
Print Head Alignment utility. Follow these steps:
1. Make sure the printer is turned on, but not printing, and letter-size paper is
loaded.
Load paper that’s at least 8.27 inches (210 mm) wide to
prevent ink from spraying inside the printer and smudging
your printouts.
For the best results, load EPSON ink jet paper in the printer
whenever you check the print head alignment. Don’t use
plain, recycled, or photocopier paper.
2. If you have an application running, access the printer settings dialog box as
described on page 15 (Windows) or page 20 (Macintosh).
Or, with Windows, click Start, point to Settings, then select Printers. Right-click
the EPSON Stylus COLOR 1160 printer icon in the Printers window. Select
Properties (Document Defaults in Windows NT).
3. Windows: Click the Utility tab.
Macintosh: Click the
Utility
button.
4. You see the Utility menu. Click the
Print Head Alignment button.
5. Follow the instructions on the
screen to print a test page.
6. Select the most precise alignment
pattern from the choices on the test
page. Enter the number of the best
aligned pattern following the
Print Head
Alignment button
instructions on the screen.
46
Cleaning the Printer
To keep your printer working at its best, you should clean it several times a year.
Follow these steps:
1. Turn off the printer, unplug the power cord, and disconnect the printer cable.
2. Remove all the paper from the sheet feeder.
3. Clean the exterior of the printer with a soft, damp cloth.
4. Clean ink out of the printer’s interior with a soft, damp cloth.
Don’t touch the gears inside the printer.
Never use alcohol or thinner for cleaning; they can damage
the printer components and case.
Don’t use a hard or abrasive brush.
Don’t get water on the printer components and don’t spray
lubricants or oils inside the printer.
Don’t use any cleaning sheets included with special media;
they may jam inside the printer.
47
Transporting the Printer
If you move your printer some distance, you need to prepare it for transportation in
its original box. Follow these steps:
To avoid damage, always leave the ink cartridges installed
when transporting the printer.
Be sure to remove the tape used in step 4 after installing the
printer in its new location.
1. Turn on the printer, wait until the print head locks in the far right position, then
turn off the printer.
2. Unplug the power cord from the electrical outlet. Then disconnect the printer
cable from the printer.
3. Remove any paper from the printer and remove the paper support.
4. Open the printer cover. Secure the ink
Tape the ink cartridge holder
cartridge holder to the printer with tape as
to the printer case
shown, then close the printer cover.
5. Push in the output tray extensions and close
the tray.
6. Repack the printer and attachments in the
original box using the protective materials
that came with it. See the unpacking sheet
that was packed with your printer.
Be sure to keep the printer level as you transport it.
After transporting the printer, remove the tape securing the print head and test your
printer. If you notice a decline in print quality, clean the print head (see page 37); if
output is misaligned, align the print head (see page 46).
48
Problem Solving
This section gives you the basics for diagnosing and solving printer problems.
■ First see “Diagnosing Printer Problems” to help determine what the cause of the
problem may be.
■ Then see “Problems and Solutions” on page 53 for solutions to common setup
and software problems.
It’s a good idea to check EPSON’s web site periodically for
and check the section for your product to see if there is a new
driver available for downloading to your computer.
Diagnosing Printer Problems
You can diagnose some problems by checking the printer’s control panel lights, as
described below, or running a printer check, as described on page 51.
Checking the Control Panel Lights
paper out light
color ink out light
power
light
black ink out light
cleaning button
load/eject button power button
Follow the guidelines on the next page when you check the control panel lights.
49
P is on
The Ppower light is on when the printer is on and ready to print. It
flashes when the printer is receiving a print job, charging ink, or
cleaning the print head.
Sflashes and
When the S paper out light flashes and both ink out lights come on,
you have a paper jam. Press the E load/eject button to try to clear the
jam. If that doesn’t work, turn off the printer and gently pull out all the
paper. Make sure none of the sheets are curled, creased, old, stuck
together, or too thin. Then reload the paper against the right edge
guide and slide the left edge guide against it. Turn on the printer and
press the E load/eject button to resume printing.
B and A are on
Sis on
When the S paper out light comes on, your paper is out or incorrectly
loaded. Make sure none of the sheets are curled, creased, old, stuck
together, or too thin. Then reload the paper against the right edge
guide and slide the left edge guide against it. Press the E load/eject
button to resume printing.
B or A flash
When an ink out light flashes, your ink supply is low. Make sure you
have a replacement cartridge (black S020189, color S020191).
B or A are on
When an ink out light comes on, you need to replace the ink cartridge.
Make sure you have a replacement cartridge (black S020189, color
S020191). See page 41 for replacement instructions.
P and S flash
and
B and A are on
When the Ppower and S paper out lights flash, and one or both of the
ink out lights come on, jammed paper may be blocking movement of
the print head or you may not have removed the yellow tape seal from
the installed ink cartridge(s). Turn off the printer, open the cover, and
check inside for any jammed paper. Then turn the printer back on. If an
ink out light remains on and the print head moves into replacement
position, replace the ink cartridge(s) as described on page 44. If the
lights still flash and/or come on, contact your dealer or EPSON; see
page 61 for contact information.
P S B A flash
When all the lights flash, your printer may have an internal error. Make
sure you removed all the packing material as described on the
unpacking sheet in your printer box. Then turn off the printer, wait a
few seconds, and turn it on again. If the lights still flash, contact your
dealer or EPSON; see page 61 for contact information.
P S B A are off When all the lights are off, the printer is not receiving power. Try these
solutions:
■
■
Make sure the printer is turned on.
Turn off the printer, plug in the power cord securely, and turn on
the printer again.
■
Make sure the outlet is operable and is not controlled by a switch
or timer. If in doubt, try using another outlet.
50
Running a Printer Check
You can run a printer check to determine whether a problem comes from the printer
itself or some other source. Follow these steps to run the printer check:
1. Make sure both the printer and computer are turned off.
2. Disconnect the interface cable from the printer.
3. Make sure paper is loaded in the printer.
4. Hold down the E load/eject button, then press and release the Ppower button.
Continue holding down the E load/eject button until the Ppower light starts to
flash, then release it.
The printer prints one page showing its ROM version number, ink counter, and a
nozzle check pattern. Only the nozzle check pattern is shown below. (If the
pattern has gaps in its dots, you need to clean the print head; see page 37.)
5. To end the check, turn off the printer after it prints the check page. Then
reconnect the interface cable and turn on your printer and computer.
If the check page prints, the problem probably lies in your software settings, the
interface cable, or your computer.
If the check page doesn’t print, you may have a problem with your printer.
Try the suggestions in “Problems and Solutions” beginning on page 53. If nothing
seems to work, contact your dealer or EPSON as described on page 61.
51
Identifying Printer Parts
If you need help identifying the parts of the printer, refer to these illustrations:
paper support extension
(pulls up here)
paper support
right edge guide
sheet
feeder
printer cover
left edge
guide
output tray
output tray extensions
thickness
lever
control panel
ink cartridge
holders
52
Problems and Solutions
Here are some basic troubleshooting tips if you have any problems setting up your
printer, installing software, getting good print quality, feeding paper, or other
miscellaneous problems.
Problems Setting Up the Printer or Installing
Software
The printer started making noise
after ink cartridge installation.
■ If the printer stops moving or
making noise, but the Ppower
light is still flashing after
■ The first time you install ink
cartridges, the printer must charge
its ink delivery system for about
two minutes. Wait until charging
finishes (the Ppower light stops
flashing) before you turn off the
printer. If you turn off the printer
while it’s charging, it may not
charge properly and use more ink
than necessary the next time you
turn it on.
5 minutes, turn off the printer.
If the light is still flashing when
you turn it back on, contact your
EPSON dealer or see “Where To
Get Help” on page 61.
You’re having problems installing
the printer software.
■ Carefully follow the instructions
on the Start Here poster.
■ Make sure the ink cartridge
clamps are locked down
■ Make sure your printer cable is
securely connected to the printer
and computer.
completely and that no packing
material remains in the printer.
Turn off the printer, disconnect it
from your computer, and turn it
on again to clear the error. Then
turn it off, reconnect it, and turn
it on again.
■ Make sure you’ve closed all other
applications, including any screen
savers and virus protection
software. Then try installing the
printer software again.
You’re printing over a network.
See your electronic Reference Guide
for instructions on configuring your
printer for use on a network.
53
Problems with Printing
Only the Ppower light is on, but
You may also need to:
nothing prints.
■ Clear space on your hard disk or
run a defragmentation utility.
■ Make sure the interface cable is
connected securely and that the
cable meets the system
■ Close open applications that
you’re not using.
requirements on page 3 or page 4.
■ Increase your system’s memory
■ Run a printer check as described
on page 51. If the check page
prints, make sure your printer and
application software are installed
correctly.
(RAM).
For the fastest printing, try the
following:
■ Choose Black ink if your
■ If you’re printing on a network,
you need to set up your printer for
network printing, as described in
your electronic Reference Guide.
document doesn’t include color.
■ Set the Quality/Speed slider to
Speed.
■ In the printer software’s Advanced
dialog box, turn MicroWeave off
and turn High Speed on.
The printer sounds as though it is
printing, but nothing prints.
■ If you’re using the parallel port,
enable ECP/DMA mode on your
computer’s parallel port for
Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
maximum print speeds. See your
computer documentation or the
manufacturer for instructions.
Printing is too slow.
Make sure your system meets the
requirements listed on page 3 or
page 4. If you’re printing a
high-resolution image, you need
more than the minimum
Your printer makes noise when
you turn it on or after it has been
sitting for a while.
Your printer is performing routine
maintenance.
requirements listed.
54
Problems Getting Good Print Quality
You see horizontal banding.
You see vertical banding.
■ Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
■ Run the Print Head Alignment
utility using EPSON ink jet paper.
See page 46 for instructions.
■ Make sure the Media Type setting
matches the paper you loaded. See
page 35 for guidelines.
■ Check the paper thickness lever
position. If it’s in the + position,
your printer is set for thicker paper
or envelopes and your image may
have banding. For most papers,
set the paper thickness lever to the
0 position.
■ Make sure the printable side of the
paper is face up. It is usually whiter
or shinier.
■ Make sure an ink cartridge isn’t low
on ink. To replace an ink cartridge,
see page 41 (if the cartridge is more
than six months old, see page 44).
■ Try using Automatic mode. See
page 16 (Windows) or page 21
(Macintosh) for instructions.
■ Make sure the paper thickness lever is
in the 0 position (shown at right). Set
it to the + position to print on thick
paper or envelopes. Also turn off
■ If you’re printing an image with
Landscape orientation, you may
actually have horizontal banding. Try
the solutions described to the left.
High Speed in the printer software.
■ Run the Print Head Alignment
utility using EPSON ink jet paper.
See page 46 for instructions.
55
Your printout is blurry or
smeared.
Your printout is faint or has gaps in
the image.
■ Make sure your paper isn’t damp or
loaded face down (the printable side
should be loaded face up). If it’s
■ Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
damp, reload a new stack of paper.
■ Check the control panel lights to see
if the ink cartridges are low on ink.
To replace an ink cartridge, see
page 41.
■ Use a support sheet with special
media or try loading your media
one sheet at a time.
■ Make sure your paper or media meets
the specifications listed in
■ Make sure the Media Type setting
matches the paper you loaded. See
page 35 for guidelines.
your electronic Reference Guide.
■ Run the Print Head Alignment
■ Make sure your paper isn’t damaged,
old, dirty, or loaded face down. If it
is, reload a new stack of paper with
the printable side up; it is usually
whiter or shinier than the other side.
utility. See page 46 for instructions.
■ Check the paper thickness lever
position. If it’s in the + position,
your printer is set for thicker paper
or envelopes and your image may
smear. For most papers, set the paper
thickness lever to the 0 position, as
shown on page 55.
56
You see incorrect characters.
■ Make sure the interface cable is
securely connected and that the cable
meets the system requirements on
page 3 or page 4. Then try printing
again.
■ Make sure your printer is selected in
your application, or as the Windows
default printer or the current printer
in the Macintosh Chooser.
You see wrong or missing colors.
■ If you’re using a switch box with
your printer; connect the printer
directly to your computer and try
printing again.
■ Make sure the Ink setting is set to
Color for color images and your
application is set for color printing.
■ Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
Your printout is grainy.
■ Try using a higher quality paper.
■ Make sure an ink cartridge isn’t low
on ink. To replace an ink cartridge;
see page 41 (if the cartridge is more
than six months old, see page 44).
■ Set the Quality/Speed slider to the
Quality setting in your printer
software; see page 16 (Windows) or
page 21 (Macintosh).
■ If you’re printing a high-resolution
■ Run the Print Head Alignment
image, turn off PhotoEnhance.
utility. See page 46 for instructions.
■ Try using Automatic mode. See
page 16 (Windows) or page 21
(Macintosh) for instructions.
■ You may need to increase the image
resolution or print it in a smaller size;
see your software documentation.
■ Make sure you’re not using
PhotoEnhance with a special effect
that alters image colors, such as
Sepia.
■ Your printed colors can never
exactly match your on-screen colors.
However, you can use a color
management system to get as close as
possible. For information, see your
electronic Reference Guide.
57
Problems with Paper Feeding
Too many copies are printing.
Paper jams inside the printer.
Make sure the Copies settings
in the printer software and your
application aren’t both set for
multiple copies.
Turn off your printer, open the
cover, and remove all the paper
that’s inside, including any small
pieces that may have torn off.
If your paper jams frequently:
Paper doesn’t eject fully or is
wrinkled.
■ Use smooth, high-quality paper,
loaded printable side up.
■ If the paper doesn’t eject fully, you
may have set the wrong paper size.
Press the E load/eject button to
eject the paper. Then select the
correct paper size in your
■ Fan the stack and then even the
edges before loading it.
■ Don’t load paper above the arrow
mark on the left edge guide.
application or printer software.
■ Place the paper against the right
edge guide and slide the left edge
guide against your paper.
■ If it’s wrinkled when it ejects, the
paper may be damp or too thin.
Paper doesn’t feed.
Multiple pages feed at once.
Remove the stack of paper from the
sheet feeder. Check that the paper:
Remove the stack of paper from the
printer. Then:
■ Isn’t curled or creased
■ Isn’t too old
■ Make sure the paper isn’t too thin.
■ Fan the edges of the stack of paper
to separate the sheets.
■ Isn’t loaded above the arrow on
the left edge guide
■ Reload the paper as described on
■ Isn’t jammed inside the printer.
(If the S paper out light is
page 14.
■ Make sure the edge guides fit
against the paper, but not too
tightly.
flashing, paper is jammed.)
When you reload the paper, make
sure the left edge guide fits the paper,
but not too tightly.
58
Solving Miscellaneous Printout Problems
The margins are incorrect.
The image is inverted, as if viewed
in a mirror.
■ Make sure the paper settings in
your printer software are correct
for your paper size. See the
electronic Reference Guide for
instructions.
Turn off Flip Horizontal in the
printer software or the mirror setting
in your application software. (If
you’re printing on EPSON Iron-On
Cool Peel Transfer Paper, the image
should be inverted so it looks correct
when it’s ironed on.)
■ Check your software
documentation for instructions on
selecting the correct margins for
your paper size. The margins must
be within the printable area of the
page. See “Specifications” in your
electronic Reference Guide for
more information.
The printer prints blank pages.
■ Make sure the paper settings in the
printer software are correct for
your paper size. See your
electronic Reference Guide for
instructions.
The image size or position is
incorrect.
■ Make sure the print head nozzles
are not clogged. To clean the print
head, see page 37.
Make sure the paper and/or layout
options are set correctly.
59
Uninstalling Printer Software
Windows
1. Double-click
My Computer, then double-click the Control Panel icon.
2. Double-click Add/Remove Programs. Click EPSON Printer Software in the
program list, then select the EPSON Stylus COLOR 1160 printer icon.
3. Click the Add/Remove button and follow the instructions.
4. If you’re using the USB port, click EPSON USB Printer Devices in the program
list; then click the Add/Remove button.
5. Restart your computer.
Macintosh
1. Insert your printer software CD-ROM.
2. Double-click the Printer Driver Installer folder icon in the CD-ROM window
and double-click the Stylus COLOR 1160 Installer icon.
3. Click Continue.
4. On the installer screen, click the arrow in the Easy Install list at the top and select
Uninstall. Then click the Uninstall button at the bottom and follow the
instructions. When you’re finished, click Quit.
5. Restart your Macintosh.
Reinstalling Printer Software
Before reinstalling your printer software, first uninstall it as described above. Then
follow the instructions on the Start Here poster to reinstall your software. (You won’t
need to reinstall the EPSON Guided Printing Exercise or your electronic manual.)
60
Where To Get Help
If you need help with your printer or its software, see the contact information below.
If you need help using other software with an EPSON product, see the
documentation for that software for technical support information.
EPSON Technical Support
EPSON provides technical assistance through electronic support services and
automated telephone services 24 hours a day, as listed in the following tables:
Electronic support services
Service
Access
World Wide Web
From the Internet, you can reach EPSON’s Home Page at
EPSON Internet
FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto ftp.epson.com
with the user name anonymous and your e-mail address as the
password.
EPSON Forum on
CompuServe
Members of CompuServe can type GO EPSON at the menu
prompt to reach the Epson America Forum. For a free
introductory CompuServe membership, call (800) 848-8199 and
ask for representative #529.
Automated telephone services
Service
Access
EPSON
SoundAdvice
For pre-recorded answers to commonly asked questions about
EPSON products 24 hours a day, seven days a week, call
(800) 922-8911.
SM
EPSON
FaxAdvice
Access EPSON’s technical information library by calling
(800) 922-8911. You must provide a return fax number to use
this service.
TM
EPSON Referral
Service
For the location of your nearest Authorized EPSON Reseller or
Customer Care Center, call (800) 922-8911.
61
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7586
■ Canada: (905) 709-2567
Call 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM,
Saturday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (EPSON Stylus COLOR 1160)
■ Product serial number (located on the back of the printer)
■ Computer configuration
■ Description of the problem
You can purchase ink cartridges, paper, manuals, and accessories from EPSON
sales only). In Canada, please call (800) 873-7766 for dealer referral.
62
Index
Numerics
D
360 dpi Ink Jet Paper, 35
4 x 6-inch Photo Paper, 31 to 32
Default settings, Windows, 17
Digital Camera Correction setting, 24
Documentation, 2
A
E
Accessories, 41, 62
Advanced settings, 28 to 30
Aligning print head, 46
Automatic mode, 16 to 17, 21
Economy setting, 27
Electronic manual, 2, 9 to 11
ENERGY STAR, 5
Envelopes, 34
EPSON
B
Accessories, 41, 62
help, 61 to 62
Monitor3, 22
Back light film, 35
Background printing, 22
Banding, 34, 55
Blurry images, 56
Browser, 9
papers, 31 to 35
F
Faint images, 56
Flip Horizontal setting, 59
C
Cable, printer, 4 to 5
Checking printer, 51
Cleaning
G
print head, 37 to 40
printer, 47
Glossy media, 35
Graph setting, 27
sheets, 35, 37, 47
Guided Printing Exercise, 13 to 14
Color management settings, 29 to 30
Colors, incorrect, 57
Control panel, 39, 49 to 50
Controlling printing, 18, 22
Copies setting, 58
H
Head Cleaning utility, 37 to 39
Help, EPSON, 61 to 62
High Quality Ink Jet Paper, 35
High Speed setting, 54
Custom project types, 26 to 28
High-resolution images, 23, 57
63
I
N
ICM (Image Color Matching) setting, 27
Incorrect characters, 57
Network printing, 53
Nozzle check pattern, 38 to 40, 51
Incorrect colors, 57
Ink cartridge
O
replacing, 41 to 43
replacing outdated, 41, 44 to 45
safety instructions, 7
Ink Jet Back Light Film, 35
Ink Jet Transparencies, 35
Ink level, 18, 41
Orientation, 20, 23, 26, 28
Outdated ink cartridges, 41, 44 to 45
P
Ink setting, 16, 21, 24, 26, 29
Iron-On Cool Peel Transfer Paper, 35, 59
Page Setup dialog box, 20, 23, 26, 28
Panoramic Photo Paper, 33
Paper
L
EPSON, 31 to 35
feeding problems, 58
Layout
loading, 14 to 15, 19, 31 to 34
size, 18, 20, 22 to 23, 25 to 28, 30
thickness lever, 34, 55, 56
type, setting, see Media Type setting
Photo Paper, 31 to 33, 35
Photo Quality Glossy media, 35
Photo Quality Ink Jet Paper, 31, 35
Photo Quality Media Pack, 31
Photo Stickers, 35
problems, 59
settings, 25, 28, 30
Lever, thickness, 34, 55, 56
Lights, 49 to 50
Low-resolution images, 23
M
Macintosh
PhotoEnhance, 23 to 25
Previewing, 18, 22
printer status, 22
printing with, 19 to 22
system requirements, 4
USB, 4
Print dialog box, 15 to 16, 18
Print head
aligning, 46
Maintaining printer, 37 to 47
Matte Paper - Heavyweight, 31, 35
Media Pack, EPSON, 31
Media Type setting, 16, 21, 24, 26, 29, 35
MicroWeave setting, 54
Mirror images, 59
cleaning, 37 to 40
Print Head Alignment utility, 46
Print quality
problems, 55 to 57
setting, 29
Printable Area setting, 20, 23, 26, 28, 32
Monitor3, EPSON, 22
Monitoring ink level, 18, 41
Moving printer, 48
64
Printer
cable, 4 to 5
Smears, 34, 56
Software
check, 51
cleaning, 47
problems, solving, 53
reinstalling, 60
control panel, 39, 49 to 50
features, 1
uninstalling, 60
Special effects, 28
maintaining, 37 to 47
noise, 54
parts, 52
Special papers, 31 to 35
sRGB (Standard Red Green Blue) setting, 27
Support, 61 to 62
problems, 49 to 51, 54
status, 18, 22
System requirements, 3
transporting, 48
Printing
T
advanced, 28 to 30
controlling, 18, 22
Macintosh, 19 to 22
Windows, 14 to 18
with custom project types, 26 to 28
with PhotoEnhance, 23 to 25
Text/Graph setting, 27
Thickness lever, 34, 55, 56
Transfer Paper, Iron-On Cool Peel, 35, 59
Transparencies, 35
Transporting printer, 48
Troubleshooting, 49 to 62
Problems
installing software, 53
miscellaneous, 59
paper feeding, 58
U
print quality, 55 to 57
printing, 54
Uninstalling software, 60
USB, 60
setting up printer, 53
Progress Meter, 18
Project types, custom, 26 to 28
Utilities
Head Cleaning, 37 to 39
Print Head Alignment, 46
Q
W
Quality/Speed setting, 17, 21
Watermark, 18, 22, 25, 28, 30
Windows
default settings, 17
printer status, 18
R
printing with, 14 to 18
system requirements, 3
USB, 60
Reference Guide, 2, 9 to 11
Reinstalling software, 60
World Wide Web, 61
S
Y
Safety instructions, 6 to 7
Saving settings, 28, 30
Service, 61 to 62
Year 2000, 5
65
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
◗
◗
◗
◗
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification of this
device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the
responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than
one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel brouilleur du Canada.
DECLARATION of CONFORMITY
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers:
We:
EPSON AMERICA, INC.
Located at:
20770 Madrona Avenue
MS: B2-11
Torrance, CA 90503
Telephone: (310) 782-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a
Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the
standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation
accepted, due to quantity production and testing on a statistical basis as required by 47CFR §2.909 Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Trade Name:
Type of Product: Ink Jet Printer
Model: P151A
EPSON
66
EPSON Ink Jet Papers
Use EPSON paper and inks to get the same photo quality results that earn EPSON printers all of their
awards! EPSON papers are specially coated to work with EPSON quick drying inks. You’ll notice that
when prints come out of your printer, you can immediately handle them. There is no drying time, no
smearing or smudging, and your image is clean and smooth. Here are just a few of EPSON’s papers:
Photo Quality Ink Jet Paper
Bright white, with a smooth matte finish to create your best impression. Perfect
for presentations, newsletters, color reproductions, and all your photo and craft
projects.
Photo Quality Glossy Film
Durable, bright white film sheets with the highest-gloss finish. Perfect for
printing professional quality, high-resolution photographs of all your digital
images.
Photo Paper and Panoramic Photo Paper
Photo lab quality, heavier weight glossy paper available in a variety
of sizes. Perfect for color photo keepsakes of snapshots, framed art,
banners, and panoramics.
Iron-On Cool Peel Transfer Paper
Transfer your designs and photographs onto T-shirts or other cloth items. Perfect
for ironing onto team T-shirts, canvas bags, crafts, and gifts.
See the inside back cover for a list of EPSON papers and ordering information.
68
How to Order EPSON Ink and Paper
To order EPSON ink cartridges and paper, contact your dealer or call EPSON Accessories at (800) 873-7766 or
referral.
Ink Cartridges:
Black S020189
Color S020191
EPSON Papers
Paper name
Size
Part number
EPSON 360 dpi Ink Jet Paper
Letter (8.5 x 11 inches)
A3 (11.7 x 16.5 inches)
Super B (13 x 19 inches)
S041060
S041065/S041046
S041066/S041047
EPSON High Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Paper
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
S041111
S041117
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
Legal (8.5 x 14 inches)
B (11 x 17 inches)
S041062
S041061
S041067
S041070
S041069
Super B (13 x 19 inches)
EPSON Photo Quality Ink Jet Cards
EPSON Photo Paper
A6 (4.1 x 5.8 inches)
8 x 10 inches
S041054
S041122
4 x 6 inches
S041134
S041141
S041140
S041145
S041156
S041143
S041233
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
Panoramic (8.3 x 23 inches)
B (11 x 17 inches)
Super B (13 x 19 inches)
Roll (13 inches x 32.8 feet)
EPSON Photo Stickers Kit (CD-ROM/paper) A6 (4.1 x 5.8 inches)
S041144-KIT
S041144
EPSON Photo Stickers (refill)
A6 (4.1 x 5.8 inches)
EPSON Photo Quality Glossy Film
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
A6 (4.1 x 5.8 inches)
B (11 x 17 inches)
S041072
S041071
S041107
S041075
S041074
Super B (13 x 19 inches)
EPSON Ink Jet Transparencies
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
S041064
S041063
EPSON Photo Quality Self Adhesive Sheets A4 (8.3 x 11.7 inches)
S041106
EPSON Iron-On Cool Peel Transfer Paper
EPSON Photo Quality Glossy Paper
Letter (8.5 x 11 inches)
S041153/S041155
Letter (8.5 x 11 inches)
A4 (8.3 x 11.7 inches)
Super B (13 x 19 inches)
S041124
S041126
S041133
EPSON Matte Paper - Heavyweight
EPSON Ink Jet Back Light Film
Letter (8.5 x 11 inches)
A3 (11.7 x 16.5 inches)
Super B (13 x 19 inches)
S041257
S041260
S041263
A3 (11.7 x 16.5 inches)
S041131
69
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