BASIC USER’S GUIDE
MFC-9460CDN
MFC-9465CDN
Not all models are available in all countries.
Version B
ARL/ASA/NZ
User's Guides and where do I find it?
Which manual?
Safety and Legal
What's in it?
Where is it?
Please read the Safety Instructions before
you set up your machine.
Printed / In the box
Quick Setup Guide
Read this Guide first. Follow the instructions Printed / In the box
for setting up your machine and installing
the drivers and software for the operating
system and connection type you are using.
Basic User's Guide
Learn the basic Fax, Copy, Scan and Direct Printed / In the box
Print operations and how to replace
consumables. See troubleshooting tips.
Advanced User's
Guide
Learn more advanced operations: Fax,
Copy, security features, printing reports and CD-ROM / In the box
performing routine maintenance.
PDF file / Documentation
Software User's
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file / Documentation
CD-ROM / In the box
Network Glossary
This Guide provides basic information about PDF file / Documentation
advanced network features of Brother
machines along with general networking
and common terms.
CD-ROM / In the box
Network User's
Guide
This Guide provides useful information of
wired and wireless network settings and
security settings using Brother machine.
You can also find supported protocol
information for your machine and the
detailed troubleshooting tips.
PDF file / Documentation
CD-ROM / In the box
i
Table of Contents
(BASIC USER’S GUIDE)
Accessing the Advanced User’s Guide, Software User’s Guide and
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows )................................................................4
Loading paper and print media............................................................................11
Paper settings......................................................................................................19
Acceptable paper and other print media..............................................................22
Type and size of paper..................................................................................22
Handling and using special paper .................................................................24
How to send a fax................................................................................................29
Colour fax transmission.................................................................................31
ii
Receive modes....................................................................................................33
Choosing the receive mode...........................................................................33
Using receive modes...........................................................................................34
Fax Only ........................................................................................................34
Fax/Tel...........................................................................................................34
Manual...........................................................................................................34
External TAD .................................................................................................34
Receive Mode settings ........................................................................................35
Ring Delay.....................................................................................................35
Telephone line services.......................................................................................37
Do you have Voice Mail?...............................................................................37
Telephone Service for New Zealand ...................................................................39
FaxAbility.......................................................................................................39
Connecting an external TAD ...............................................................................42
Multi-line connections (PABX).......................................................................43
For Fax/Tel mode only...................................................................................44
How to dial...........................................................................................................47
Manual dialling...............................................................................................47
Search ...........................................................................................................48
Storing numbers ..................................................................................................49
Storing a pause .............................................................................................49
Storing Speed Dial numbers..........................................................................50
iii
9
How to copy.........................................................................................................53
Stop copying..................................................................................................53
Copy settings.................................................................................................53
Printing data from a USB Flash memory drive or digital camera
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................55
Replacing the consumable items.........................................................................64
Cleaning and Checking the machine...................................................................93
Cleaning the paper pick-up rollers...............................................................109
Error and maintenance messages.....................................................................113
iv
Document Jams and Paper Jams......................................................................121
Paper is jammed in the MP tray ..................................................................123
Telephone line interference.........................................................................142
Checking the Serial Number........................................................................150
Reset functions............................................................................................150
How to reset the machine............................................................................151
On-screen programming....................................................................................152
Menu table.........................................................................................................153
Entering text ......................................................................................................171
General..............................................................................................................173
Document Size ..................................................................................................175
Print media.........................................................................................................176
Fax.....................................................................................................................178
Copy ..................................................................................................................179
Scanner .............................................................................................................180
Printer................................................................................................................181
Interfaces...........................................................................................................182
Direct Print feature.............................................................................................183
Computer requirements ....................................................................................184
Consumable items.............................................................................................186
v
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.
1
General Setup
A
Routine maintenance
Memory storage
Cleaning and checking the machine
Replacing periodic maintenance parts
Packing and shipping the machine
Automatic daylight savings time
Ecology features
LCD Contrast
B
Options
Mode Timer
Optional paper tray (LT-300CL)
Memory board
2
3
4
5
Security features
Secure Function Lock 2.0
Setting Lock
C
D
Glossary
Index
Restricting dialling
Sending a fax
Additional sending options
Additional sending operations
Polling overview
Receiving a fax
Remote Fax Options (black & white only)
Additional receiving operations
Polling overview
Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6
7
Printing reports
Fax reports
Reports
Making copies
Copy settings
Duplex (2-sided) copying
vi
General information
1
1
1
Using the
documentation
WARNING
WARNING indicates a potentially
1
hazardous situation which, if not avoided,
could result in death or serious injuries.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
Symbols and conventions
used in the documentation
1
The following symbols and conventions are
used throughout the documentation.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Bold
Bold style identifies keys on the
machine control panel or
computer screen.
Electrical Hazard icons alert you to a
possible electrical shock.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Hot Surface icons warn you not to
touch machine parts that are hot.
Courier Courier New font identifies the
New
messages shown on the LCD
of the machine.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
c Click your country.
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide
1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Fax, Copy,
Printer, Scanner, PC-Fax and Network.
When you are ready to learn detailed
information about these operations, read the
Advanced User's Guide, Software User’s
Guide, Network Glossary and Network
User’s Guide that are on the Documentation
CD-ROM.
d Point to your language, point to View
Guide, and then click the guide you
want to read.
Viewing Documentation
1
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
®
(Windows users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
General information
Presto! PageManager User’s Guide
(Macintosh)
Note
®
• (Windows users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
1
Note
Presto! PageManager must be
downloaded and installed before use. See
on page 4 for further instructions.
®
• (Windows users only) For faster
access, you can copy all user
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
How to find Network setup instructions
Microsoft® Internet Explorer® 6.0 or greater.
1
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.
How to find Scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
®
(Windows )
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.
3
Chapter 1
Accessing Brother
Support (Windows )
Accessing Brother
Support (Macintosh)
®
1
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
Double-click the Brother Support icon.
The following screen will appear:
The following screen will appear:
To access our website
Home Page.
To download and install Presto!
PageManager, click Presto!
PageManager.
For the latest news and product support
information
To register your machine from the Brother
Product Register Page
Brother Solutions Center.
click On-Line Registration.
To visit our website for original Brother
Supplies
For the latest news and product support
information
Supplies Information.
(http://solutions.brother.com/), click
Brother Solutions Center.
To access the Brother CreativeCenter
for FREE photo projects and printable
downloads, click
To visit our website for original Brother
Supplies
Supplies Information.
Brother CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.
4
General information
1
5
Chapter 1
Control panel overview
1
MFC-9460CDN and MFC-9465CDN have the same keys. The illustration is based on the
MFC-9460CDN.
1
2
3 4
5
01/01/2011 15:00
Fax Only
Dial & Start
13
12 11
10
1
2
One Touch keys
3
Error LED
These 8 keys give you instant access to 16
previously stored numbers.
Blinks in orange when the LCD displays an
error or an important status message.
Shift
4
Duplex
Lets you access One Touch numbers 9 to 16
when held down.
You can choose Duplex to copy on both sides
of the paper.
Fax keys:
Hook
(MFC-9465CDN) Also, this key enables
automatic 2-sided (Duplex) fax sending when
the machine is in Fax mode.
Press before dialing if you want to make sure a
fax machine will answer, and then press Mono
Start or Colour Start. Also, press this key after
you pick up the handset of an external
telephone during the F/T ring (fast
double-rings).
5
LCD
Displays messages to help you set up and use
your machine.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Resolution
Sets the resolution when sending a fax.
6
General information
1
5
6
7
8
01/01/2011 15:00
Fax Only
Dial & Start
10
9
6
Clear
7
Dial pad
Deletes entered data or lets you cancel the
current setting.
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
Menu
The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call. (not available in New Zealand)
Lets you access the Menu to program your
settings in this machine.
OK
8
9
Stop/Exit
Lets you store your settings in the machine.
Stops an operation or exits from a menu.
Volume keys:
Start:
d or c
Colour
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
Lets you start sending faxes or making copies
in full colour.
a or b
Mono
Press to scroll through the menus and options.
Lets you start sending faxes or making copies
in black & white.
Speed Dial
a
10 Mode keys:
Lets you access speed dial numbers directly.
Fax
Search
Puts the machine in Fax mode.
b
Scan
Lets you look up numbers that are stored in
memory.
Puts the machine in Scan mode.
Copy
Puts the machine in Copy mode.
7
Chapter 1
11 Copy keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Quality
Lets you change the quality for the next copy.
12 Data LED
The LED will flash depending on the machine
status.
13 PRINT keys:
Direct
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage directly to the machine.
Secure
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure. (See Secure Function
Lock 2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
8
General information
Data LED indications
1
The Data LED (light emitting diode) will flash depending on the machine’s status.
1
LED
Machine Status
Description
Ready Mode
The machine is ready to print, in sleep mode, there is no print
data, or the power switch is off.
Receiving Data
The machine is either receiving data from the computer,
processing data in memory, or printing data.
Green
(blinking)
Data Remaining in Print data remains in the machine memory.
Memory
Green
9
Chapter 1
Speaker volume
1
Volume settings
1
You can choose a range of speaker volume
levels, from Highto Off.
Ring volume
1
a Press Menu, 1, 3, 3.
You can choose a range of ring volume
levels, from Highto Off.
b Press a or b to choose Off, Low, Medor
While in Fax mode press
or
to adjust
High.
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
Press OK.
c Press Stop/Exit.
You can also change the ring volume through
the menu:
a Press Menu, 1, 3, 1.
b Press a or b to choose Off, Low, Medor
High.
Press OK.
c Press Stop/Exit.
Beeper volume
1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a Press Menu, 1, 3, 2.
b Press a or b to choose Off, Low, Medor
High.
Press OK.
c Press Stop/Exit.
10
Loading paper
2
2
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray
Loading paper and
print media
2
2
2
a Pull the paper tray completely out of the
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
machine.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray
2
You can load up to 250 sheets for Tray 1 and
500 sheets for Tray 2. Paper can be loaded
up to the maximum paper mark (b b b) on the
sliding paper with guide. (For recommended
paper to use, see Paper capacity of the paper
WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
11
Chapter 2
b While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Over filling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
1
1
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f Lift up the support flap (1) to prevent
paper from sliding off the face down
output tray or remove each page as
soon as it comes out of the machine.
c Fan the stack of paper well to avoid
paper jams and misfeeds.
1
12
Loading paper
b Pull out the MP tray support and unfold
Loading paper in the
multi-purpose tray (MP tray)
the flap (1).
2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, labels or envelopes.
(For recommended paper to use, see Paper
2
Printing on plain paper, bond paper,
labels or glossy paper from the MP
tray
2
a Open the MP tray and lower it gently.
1
13
Chapter 2
c Put paper in the MP tray and make sure:
d Lift up the support flap to prevent paper
from sliding off the face down output
tray, or remove each page as soon as it
comes out of the machine.
The paper stays under the maximum
paper mark (1).
The top of paper edge is positioned
between the arrows (2).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
1
2
Note
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
14
Loading paper
c Lift up the support flap to prevent
envelopes and thick sheets of paper
from sliding off the face down output
tray. If the support flap is closed you
should remove each envelope as soon
as it comes out of the machine.
Printing on envelopes and thick paper
from the MP tray
2
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
2
a Open the MP tray and lower it gently.
b Pull out the MP tray support and unfold
the flap (1).
1
15
Chapter 2
d Put up to 3 envelopes or up to 25 sheets
of thick paper (163 gsm) in the MP tray.
If you add more envelopes or paper it
may cause a jam. Make sure:
e Open the back cover (Face up output
tray).
The top of envelope edge is
positioned between the arrows (1).
The side to be printed on must be
face up.
f Pull down the two grey levers, one on
the left-hand side and one on the right-
hand side, to the envelope position as
shown in the illustration below.
1
g Close the back cover.
h Send the print data to the machine.
16
Loading paper
i When you have finished printing, open
the back cover and reset the two grey
back to their original positions.
Note
2
• Remove each printed envelope
immediately to prevent a paper jam.
• If your thick paper curls during printing, put
only one sheet at a time in the MP tray and
open the back cover (back output tray) to
let the printed pages exit to the back
output tray.
• To easily remove a small printout from the
output tray, lift up the scanner by using
both hands as shown in the illustration.
• You can still use the machine while the
scanner is up. To close the scanner, push
it down with both hands.
17
Chapter 2
Unscannable area
2
The scannable area depends on the settings in the application you are using. The figures below
show unscannable areas.
Usage
Fax
Document
Size
Top (1)
Bottom (1)
4 mm
Left (2)
Right (2)
3.95 mm
1 mm
2
2
1
Letter
A4
4 mm
Copy
Letter
A4
4 mm
3.96 mm
2 mm
4 mm
1
Note
(For copies) This unscannable area shown above is for a single copy or a 1 in 1 copy using
A4/Letter size paper. The area that cannot be printed on will vary by paper size.
Unprintable area when printing from a computer
2
When using the printer driver the printable area is smaller than the paper size. The figures below
show unprintable areas.
Portrait
Landscape
2
2
2
2
1
1
1
1
®
Windows printer driver and Macintosh printer driver
®
BRScript printer driver for Windows and Macintosh
1
2
4.23 mm
4.23 mm
Note
The area that cannot be printed on may vary depending on the paper size and the printer driver
you are using. The unprintable area shown above is for A4 size paper.
18
Loading paper
Paper Size
2
Paper settings
2
You can use ten sizes of paper for printing
copies: A4, Letter, Legal, Executive, A5,
A5 L, A6, B5, B6 and Folio and four sizes for
printing faxes: A4, Letter, Legal or Folio (8.5
in. 13 in.).
Paper Type
2
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
2
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
a Do one of the following:
To set the paper type for the
MP Traypress Menu, 1, 2, 1, 1.
To set the paper type for Tray#1
press Menu, 1, 2, 1, 2.
a Do one of the following:
To set the paper size for the
MP Traypress Menu, 1, 2, 2, 1.
To set the paper type for Tray#2
press Menu, 1, 2, 1, 3 if you installed
To set the paper size for Tray#1
press Menu, 1, 2, 2, 2.
the optional tray.
1
Tray#2appears only if the optional tray is
installed.
To set the paper size for Tray#2
press Menu, 1, 2, 2, 3 if you installed
the optional tray.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper
or Glossy Paper.
1
Tray#2appears only if the optional tray is
installed.
Press OK.
b Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6, Folioor Any.
c Press Stop/Exit.
Note
Press OK.
You can choose Glossy Paperfor
MP Tray.
c Press Stop/Exit.
Note
• The Anyoption appears only when you
choose the MP tray.
• If you choose Anyfor the MP Tray Paper
Size: You must choose MP Onlyfor the
Tray Use setting. You cannot use the Any
Paper Size selection for the MP tray when
making N in 1 copies. You must choose
one of the other available Paper Size
selections for the MP tray.
• A5 Land A6size are not available for
Tray#2.
19
Chapter 2
Tray Use in copy mode
2
Tray Use in fax mode
2
You can change the priority tray that the
machine will use for printing copies.
You can change the default tray that the
machine will use for printing received faxes.
When you choose Tray#1 Only, MP Only
When you choose Tray#1 Only, MP Only
or Tray#2 Only , the machine pulls the
or Tray#2 Only , the machine pulls the
paper only from that tray. If the selected tray
is out of paper, No Paperwill appear on the
LCD. Insert the paper in the empty tray.
paper only from that tray. If the selected tray
is out of paper, No Paperwill appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
When you choose T1>T2 >MP, the machine
pulls paper from Tray #1 until it is empty, then
from Tray #2, and then from the MP tray.
a Press Menu, 1, 5, 1.
When you choose MP>T1>T2 , the machine
pulls paper from the MP tray until it is empty,
then from Tray #1, and then from Tray #2.
b Press a or b to choose Tray#1 Only,
Tray#2 Only , MP Only,
MP>T1>T2 or T1>T2 >MP.
Press OK.
Note
• You can use four sizes of paper for
printing faxes: A4, Letter, Legal or Folio.
When a suitable size is not in any of the
trays received faxes will be stored in the
machine’s memory and Size mismatch
will appear on the LCD. (For details, see
1
Tray#2 Onlyor T2appears only if the
optional tray is installed.
c Press Stop/Exit.
Note
• When loading the documents in the ADF
and MP>T1>T2or T1>T2>MPis selected,
the machine looks for the tray with the
most suitable paper and pulls paper from
that tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
• If the tray is out of paper and received
faxes are in the machine’s memory,
No Paperwill appear on the LCD. Insert
paper in the empty tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
a Press Menu, 1, 5, 2.
b Press a or b to choose Tray#1 Only,
Tray#2 Only , MP Only,
MP>T1>T2 or T1>T2 >MP.
Press OK.
1
Tray#2 Onlyor T2appears only if the
optional tray is installed.
c Press Stop/Exit.
20
Loading paper
Tray Use in print mode
2
You can change the default tray the machine
will use for printing from your computer.
a Press Menu, 1, 5, 3.
2
b Press a or b to choose Tray#1 Only,
Tray#2 Only , MP Only,
MP>T1>T2 or T1>T2 >MP.
Press OK.
1
Tray#2 Onlyor T2appears only if the
optional tray is installed.
c Press Stop/Exit.
21
Chapter 2
Type and size of paper
2
Acceptable paper and
other print media
2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
Print quality may vary according to the type of
paper you are using.
The name for the paper trays in the
printer driver in this Guide are as
follows:
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, glossy paper,
labels or envelopes.
2
For best results, follow the instructions below:
Tray and optional unit
Standard paper tray
Multi-purpose tray
Name
Tray 1
MP Tray
Tray 2
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
Optional lower tray
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
22
Loading paper
Paper capacity of the paper trays
2
Paper size
Paper types
No. of sheets
Paper Tray
(Tray 1)
Plain paper, Thin paper up to 250 [80 gsm]
and Recycled paper
A4, Letter, Legal , B5,
Executive, A5,
A5 (Long Edge), A6, B6,
2
Folio
Multi-purpose Tray
(MP Tray)
Width: 69.8 to 216 mm
Length: 116 to 406.4 mm
Plain paper, Thin paper, 50 sheets [80 gsm]
Thick paper,
3 Envelopes
Thicker paper,
1 Glossy paper
Bond paper,
Recycled paper,
Envelopes, Labels and
Glossy paper.
Optional lower Tray
(Tray 2)
A4, Letter, Legal, B5,
Executive, A5, B6,
Plain paper, Thin paper up to 500 [80 gsm]
and Recycled paper
Folio
1
2
Legal or Folio size paper are not available in some regions.
Folio size is 215.9 mm 330.2 mm.
Recommended paper specifications
The following paper specifications are suitable for this machine.
2
Basis weight
Thickness
Roughness
Stiffness
75-90 gsm
80-110 m
Higher than 20 sec.
3
90-150 cm /100
Grain direction
Long grain
9
11
Volume resistivity
10e -10e ohm
9
12
Surface resistivity
10e -10e ohm-cm
CaCO (Neutral)
Filler
3
Ash content
Brightness
Opacity
Below 23 wt%
Higher than 80%
Higher than 85%
Use paper made for plain paper copying.
Use paper that is 75 to 90 gsm.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
23
Chapter 2
Types of paper to avoid
2
Handling and using special
paper
2
IMPORTANT
Some types of paper may not perform well
or may cause damage to your machine.
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
DO NOT use paper:
• that is highly textured
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
• that is extremely smooth or shiny
• that is curled or warped
1
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
1
1
A curl of 2 mm or greater may cause
jams to occur.
Preprinted paper must use ink that can
withstand the temperature of the
• that is coated or has a chemical finish
• that is damaged, creased or folded
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
• that exceeds the recommended weight
specification in this guide
If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed,
they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
24
Loading paper
• with windows, holes, cut-outs or
perforations
Envelopes
2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and print-
quality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
• with glue on surface as shown in figure
below
2
• with double flaps as shown in figure
below
We recommend that you print a test envelope
to make sure the print results are what you
want.
Types of envelopes to avoid
2
• with sealing flaps that are not folded
down when purchased
IMPORTANT
DO NOT use envelopes:
• with sealing flaps as shown in figure
below
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• with each side folded as shown in
figure below
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
25
Chapter 2
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
IMPORTANT
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
• DO NOT reuse or insert labels that have
previously been used or are missing a few
labels on the sheet.
26
Loading documents
3
3
How to load
documents
Note
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
3
You can send a fax, make copies, and scan
from the ADF (Automatic Document Feeder)
and the scanner glass.
• It is easier to use the ADF if you are
loading a multiple page document.
3
• Make sure documents with correction fluid
or written with ink are completely dry.
Using the automatic
document feeder (ADF)
3
3
3
a Unfold the ADF document support (1).
Lift up and unfold the ADF document
output support flap (2).
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 80 gsm
paper and always fan the pages before
putting them in the ADF.
1
2
Document Sizes Supported
Length: 147.3 to 356.0 mm
Width:
147.3 to 215.9 mm
Weight: 64 to 90 gsm
How to load documents
b Fan the pages well.
IMPORTANT
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
c Place your document face up top edge
first, in the ADF until the LCD display
message changes and you feel it touch
the feed rollers.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-
clipped, pasted or taped.
d Adjust the paper guides (1) to fit the
width of your document.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
1
27
Chapter 3
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
IMPORTANT
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
• To scan non-standard documents, see
Using the scanner glass
3
You can use the scanner glass to fax, copy or
scan pages of a book one page at a time.
Document Sizes Supported
3
Length: Up to 297.0 mm
Width:
Up to 215.9 mm
Weight: Up to 2.0 kg
How to load documents
Note
3
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
c Close the document cover.
IMPORTANT
If the document is a book or is thick do not
slam the cover or press on it.
28
Sending a fax
4
4
c Set the scanner glass size, fax
resolution or contrast if you want to
change them.
How to send a fax
4
The following steps show how to send a fax.
For more advanced fax sending
operations and settings, see Sending a
fax in Chapter 3 of the Advanced User's
Guide:
a When you want to send a fax, or change
fax send or receive settings, press the
(Fax) key to illuminate it in blue.
Broadcast
4
Duplex Scan(2-sided fax layout)
(MFC-9465CDN)
Delayed Fax
Batch TX
Real Time TX
Polled TX
The LCD shows:
Overseas Mode
Fax Resolution
Contrast
01/01/2011 15:00
Fax Only
Dial & Start
Coverpg Setup(Coverpage
Setup)
b Do one of the following to load your
Coverpage Note
document:
Place the document face up in the
ADF. (See Using the automatic
d (MFC-9465CDN) Choose one of the
options below:
If you want to send a single-sided
Load your document face down on
the scanner glass. (See Using the
If you want to send a 2-sided
document, press Duplex.
Note
Note
To send colour faxes with multiple pages
use the ADF.
• You can send 2-sided documents from the
ADF.
• When the machine is ready to scan
2-sided documents the LCD shows
Duplex in the lower right corner.
for
e Enter the fax number using the dial pad,
a One touch key or a Speed Dial and
enter three-digit number.
29
Chapter 4
f Press Mono Start or Colour Start.
Faxing Letter size documents
from the scanner glass
4
Faxing from the ADF
The machine starts scanning the
When faxing Letter size documents, you will
need to set the scan glass size to Letter;
otherwise, a portion of your faxes will be
missing.
document.
Faxing from the scanner glass
If you press Mono Start, the
machine starts scanning the first
page.
a Make sure you are in Fax mode
b Press Menu, 1, 8, 1.
.
Do one of the following:
• To send a single page, press 2 to
choose No (Send)(or press
Mono Start again). The machine
starts sending the document.
c Press a or b to choose Letter.
Press OK.
d Press Stop/Exit.
• To send more than one page,
press 1 to choose Yesand place
the next page on the scanner
glass. Press OK. The machine
starts scanning the page. (Repeat
this step for each additional
page.)
If you press Colour Start, the
machine starts sending the
document.
Note
To cancel, press Stop/Exit.
30
Sending a fax
Colour fax transmission
4
Transmission verification
report
4
Your machine can send a colour fax to
machines that support this feature. Colour
faxes cannot be stored in the machine's
memory. When you send a colour fax, the
machine will send it in real time (even if Real
Time TX is set to Off).
You can use the Transmission Verification
Report as proof that you sent a fax. (For
details about how to set up the type of report
you want, see Transmission Verification
Report in Chapter 6 of the Advanced User's
Guide.) This report lists the receiving party’s
name or fax number, the time and date of
transmission, duration of transmission,
number of pages sent, and whether or not the
transmission was successful.
Cancelling a fax in progress
4
4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialling
or sending, the LCD will show as below:
There are several settings available for the
Transmission Verification Report:
Clear Fax?
On: Prints a report after every fax you
a 1.Yes
b 2.No
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Select ab or OK
Press 1 to cancel the fax.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu, 2, 4, 1.
b Press a or b to choose On, On+Image,
Offor Off+Image.
Press OK.
31
Chapter 4
c Press Stop/Exit.
Note
• If you choose On+Imageor Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Real Time Transmission in Chapter 3 of
the Advanced User's Guide.)
• If your transmission is successful, OKwill
appear next to RESULTon the
Transmission Verification Report. If
transmission is not successful, ERRORwill
appear next to RESULT.
32
Receiving a fax
5
5
Receive modes
5
You must choose a receive mode depending on the external devices and telephone services you
have on your line.
Choosing the receive mode
5
By default, your machine will automatically receive any faxes that are sent to it. The diagrams
below will help you choose the correct mode. (For more detailed information about the receive
5
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No
Manual
Do you want the machine to answer fax and
telephone calls automatically?
No
Fax/Tel
Yes
Yes
External TAD
To set the receive mode follow the instructions below.
a Press Menu, 0, 1.
b Press a or b to choose the receive mode.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
33
Chapter 5
Manual
5
Using receive modes
5
Manualmode turns off all automatic
answering functions unless you are using the
Some receive modes answer faxes
automatically (Fax Onlyand Fax/Tel).
You may want to change the Ring Delay
before using these modes. (See Ring Delay
Distinctive Ring feature.
1
Fax Ability in New Zealand.
To receive a fax in Manual mode lift the
handset of the external telephone. When you
hear fax tones (short repeating beeps), press
Mono Start or Colour Start, and then press
2 to receive a fax. You can also use the Fax
Detect feature to receive faxes by lifting a
handset on the same line as the machine.
Fax Only
5
Fax Onlymode will automatically answer
every call as a fax.
Fax/Tel
5
If you use a computer modem on the same
line, Faxing will not operate correctly.
Fax/Telmode helps you automatically
manage incoming calls, by recognising
whether they are fax or voice calls and
dealing with them in one of the following
ways:
External TAD
5
External TADmode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double-ring made by your machine.
Faxes will be automatically received.
Use this mode if you receive few voice
Voice callers can record a message on the
calls.
external TAD.
(Also see F/T Ring Time (Fax/Tel mode only)
(For more information see Connecting an
34
Receiving a fax
F/T Ring Time
(Fax/Tel mode only)
Receive Mode settings
5
5
Ring Delay
5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Onlyand Fax/Telmodes.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
If you have external or extension telephones
on the same line as the machine, choose the
maximum number of rings. (See Operation
5
a Make sure you are in Fax mode
b Press Menu, 2, 1, 1.
.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information see
c Press a or b to choose how many times
the line rings before the machine
answers (02–10 for Australia, 01–10 for
New Zealand, 00–10 for some
countries).
a Make sure you are in Fax mode
b Press Menu, 2, 1, 2.
.
Press OK.
d Press Stop/Exit.
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.
d Press Stop/Exit.
35
Chapter 5
Fax Detect
5
If Fax Detect is On:
5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receivingon the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Off:
5
If you are at the machine and answer a fax
call first by lifting the external handset, then
press Mono Start or Colour Start, and then
press 2 to receive.
If you answered at an extension telephone
press l51 (l91 for New Zealand).
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51 (l91 for
New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
• We do not recommend having a PC plus
fax machine on the same line.
a Make sure you are in Fax mode
b Press Menu, 2, 1, 3.
.
c Press a or b to choose Onor Off.
Press OK.
d Press Stop/Exit.
36
Telephone and external devices
6
6
Telephone line
services
Telephone Service for
Australia
6
6
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
Telstra® FaxStream® Duet®
(Distinctive Ringing)
6
®
®
®
problems with the operation of your machine.
Telstra FaxStream Duet is an enhanced
Public Switched Telephone Service (PSTS)
®
offered by Telstra that allows you to have an
Do you have Voice Mail?
6
additional number on one telephone line, with
®
If you have Voice Mail on the telephone line
that you will install your new Machine on,
there is a strong possibility that Voice Mail
and the Machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the Machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
its own distinctive ring pattern. Telstra
®
®
FaxStream Duet is a call handling feature
that helps users distinguish voice and
6
®
®
facsimile calls. With FaxStream Duet ,
incoming calls to a fax number are
announced by a different, distinctive ring
signal. Only one call can be answered (or
made) at any one time and while this call is in
progress, incoming calls to either number will
be presented with a busy tone.
Your machine has a Distinctive Ringing
function, allowing you to dedicate one
telephone number just for receiving faxes.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions to ‘register’ the
new Distinctive Ring pattern they give you.
This is so your Machine can recognize its
incoming calls.
Note
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manualautomatically. Your Distinctive
Ring Number does not allow Voice Calls -
only Faxes. You cannot change the
receive mode from Manualmode while
the Distinctive Ring is set to on.
37
Chapter 6
®
®
®
What is the Advantage of using
Telstra FaxStream Duet Function?
How does Telstra FaxStream Duet
Work?
®
®
®
6
6
®
®
®
Incoming calls to the voice number, will have
the standard ring pattern of long, long tone,
followed by a pause, repeated, while the new
fax number will have a different ring pattern of
three short bursts of ring, repeated at regular
intervals.
Using Telstra FaxStream Duet is the
most efficient way to receive both fax and
telephone calls on the same line. When the
voice call comes in, all telephones (extension
and external) and the fax machine will ring to
alert you to pick it up. If a fax call comes in,
the fax machine will answer automatically
without ringing, whereas the extension and
external telephones will ring twice with a
distinctive ring pattern. It is also a more
efficient way of operating a Fax machine with
an extension telephone as you do not have to
use the remote activation codes. It gives you
two independent numbers without the higher
cost of a second line.
®
®
When FaxStream Duet is On and you
receive a voice call all extension and external
telephones will ring with a standard ring
pattern. The fax machine will ring on the third
ring with a standard ring pattern. All external
and the extension telephones will continue to
ring, until you or a telephone answering
device can answer the voice number.
®
®
When FaxStream Duet is On and you
®
receive a fax call on the Duet number the
Fax machine will answer and automatically
receive the fax message without ringing. On
the other hand, all extension and external
telephones will ring twice with a distinctive
ring pattern. Do not answer the telephone as
you are receiving a fax message.
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)
All extension phones ring twice,
fax machine is silent.
Registered
Main number
Duet (Fax)
(Voice Number)
Number
Fax machine
Fax machine
begins ringing
on third ring.
automatically
receives and prints
fax message
without ringing.
You answer the call
Telephone Answering
Device (TAD)
answers the call.
at an external telephone
or an extension
telephone.
38
Telephone and external devices
Set the Distinctive Ring to ON
Very important!
Telephone Service for
New Zealand
6
6
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice Calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
FaxAbility
6
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one telephone line, with its own distinctive
ring pattern. This way, when you get an
incoming call, you can identify the number
being called by its ring.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
How Will the Fax Machine Treat All
Other Numbers?
d Press Stop/Exit. Distinctive Ring is now
6
set to on.
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the telephones will ring. You can
set an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in the following page.)
6
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
c Press OK.
6
What is the Advantage of Using the
FaxAbility Function?
d Press Stop/Exit.
6
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
Note
If you turn off Distinctive Ring, the
machine will stay in Manualreceive
mode. You will need to set the Receive
Mode again. (See Choosing the receive
39
Chapter 6
How Does FaxAbility Work?
6
Note
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
telephones will ring as usual. If the fax
machine recognizes the ring pattern, all
ringing will stop and the fax machine will
answer and automatically receive the fax
message. Otherwise, you will hear the
extension telephones and the fax machine
continue to ring. The fax machine always
listens to the ring pattern before it answers,
so do not pick up the telephone during that
time. You will quickly learn to recognize the
ring pattern for faxes, so you will not be
tempted to answer that number. Either you or
a telephone answering device can answer
the main number(s).
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)
All extension phones ring twice,
fax machine is silent.
Registered
Main number
Duet (Fax)
(Voice Number)
Number
Fax machine
Fax machine
begins ringing
on third ring.
automatically
receives and prints
fax message
without ringing.
You answer the call
Telephone Answering
Device (TAD)
answers the call.
at an external telephone
or an extension
telephone.
40
Telephone and external devices
How to Turn FaxAbility OFF or ON
6
Telephone Service for
Some Countries
The FaxAbility function is designed to
accommodate the FaxAbilityservice provided
by Telecom. To change the setting, repeat
Steps 1-3; Step 2 is where you can choose
either Onor Off.
6
Distinctive Ringing (For
Singapore and Hong Kong)
6
Call Waiting beeps caused by incoming calls
on your main number can affect fax
This machine feature lets you use the
Distinctive Ringing subscriber service offered
by some telephone companies, which allows
you to have several telephone numbers on
one telephone line. Each telephone number
has its own Distinctive Ringing pattern, so
you will know which telephone number is
ringing. This is one way you can have a
separate telephone number for your
machine.
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
a Press Menu, 2, 0, 2.
b Press a or b to set FaxAbility to Onor
6
Off.
If you have FaxAbility service, choose
On.
Press OK.
Your machine has a Distinctive Ringing
function, allowing you to dedicate one
telephone number just for receiving faxes.
You will need to set Distinctive Ringing to On.
c Press a or b to set Call Waiting to Onor
Off. If you have Call Waiting service,
choose Onto avoid the trouble caused
by Call Waiting.
Note
• You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
Press OK.
d Press Stop/Exit.
• The machine will answer only calls to the
Distinctive Ringing number.
Note
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manualautomatically. Unless you have a
TAD or Voice Mail set up on the Distinctive
Ring number, Manualmode means you
must answer all the call yourself. You can
not change the receive mode to the other
mode while the Distinctive Ring is set to
On.
41
Chapter 6
Registering the Distinctive Ring
pattern
Very important!
Connecting an external
TAD
6
6
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manualmode means you must
answer all the calls yourself. You can not
change the receive mode to another mode
while the Distinctive Ring is set to on.
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Telephone.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
d Press Stop/Exit. Distinctive Ring is now
set to on.
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
c Press OK.
6
Note
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD to one or two rings.
d Press Stop/Exit.
Note
If you turn off Distinctive Ring, the
machine will stay in Manualreceive
mode. You will need to set the receive
Mode again. (See Choosing the receive
42
Telephone and external devices
Connections
6
Recording an outgoing
message (OGM)
6
The external TAD must be connected as
shown in the illustration below.
a Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
1
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Remote Activation code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 (l91 for New Zealand) and
Start to send a fax.”
1
(Example
for
2
Australia)
Note
1
TAD
Protective Cap
6
• You need to turn the Remote Codes
setting to on to use the Fax Activation
Code l51 (l91 for New Zealand). (See
2
a Set your external TAD to one or two
rings. (The machine’s Ring Delay
setting does not apply.)
• We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving
faxes, then you should re-record the OGM
to include it.
b Record the outgoing message on your
external TAD.
c Set the TAD to answer calls.
d Set the Receive Mode to
Multi-line connections (PABX)
6
Most offices use a central telephone system.
Brother recommends that all our Fax/MFC
machines be connected to a discreet
(dedicated) line. Although a particular PABX
may appear to work with a particular model of
fax machine, we cannot guarantee that the
unit will operate correctly.
While it is often relatively simple to connect a
fax machine to a PABX (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
43
Chapter 6
Operation from external or
extension telephones
External and extension
telephones
6
6
If you answer a fax call on an extension
telephone, or an external telephone that is
correctly connected to the machine through
the T-piece connection, you can make your
machine take the call by using the Remote
Activation code. When you press the Remote
Activation code l51 (l91 for New Zealand)
the machine starts to receive the fax.
Note
You need to turn the Remote Codes
setting to on to use the Remote Activation
Code l51 (l91 for New Zealand) and
Remote Deactivation Code #51 (#91 for
New Zealand). (See Using Remote Codes
If you answer a call and no one is on
the line:
Connecting an external or
extension telephone
6
6
You should assume that you’re receiving a
manual fax.
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
Press l51 (l91 for New Zealand) and wait for
the chirp or until the LCD shows Receiving,
and then hang up.
Note
1
You can also use the Fax Detect feature to
make your tactically take the call. (See
2
For Fax/Tel mode only
6
(Example
for
Australia)
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (fast double-ringing) to
alert you to pick up a voice call.
3
1
2
3
Extension telephone
External telephone
Protective Cap
Lift the external telephone’s handset, and
then press Hook to answer.
If you are at an extension telephone, you will
need to lift the handset during the F/T Ring
Time and then press #51 (#91 for
When you are using an external telephone,
the LCD shows Telephone.
New Zealand) between the fast double-rings.
If no one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l51 (l91 for
New Zealand).
44
Telephone and external devices
Using a non-Brother cordless
external handset
Using Remote Codes
6
6
Remote Activation Code
6
If your non-Brother cordless telephone is
connected to the telephone line cord (see
page 44) and you typically carry the cordless
handset elsewhere, it is easier to answer
calls during the Ring Delay.
If you answer a fax call on an external or
extension telephone, you can tell your
machine to receive it by pressing the Remote
Activation Code l51 (l91 for New Zealand).
Wait for the chirping sounds then replace the
caller will have to press start to send the fax.
If you let the machine answer first, you will
have to go to the machine so you can press
Hook to transfer the call to the cordless
handset.
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Mono Start or
Colour Start.
Note
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers
0-9, l, #.
6
Remote Deactivation Code
6
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T (fast
double-ring) after the initial ring delay. If you
pick up the call on an extension telephone
you can turn the F/T ring off by pressing #51
(#91 for New Zealand) (make sure you press
this between the rings).
• Remote Codes might not work with some
telephone systems.
• Not all brands of cordless telephones are
compatible for use with your machine.
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Hook.
45
Chapter 6
Turning on the Remote Codes
6
You need to turn the Remote Codes setting to
on to use the Fax Receive Code and
Telephone Answer Code.
a Make sure you are in Fax mode
b Press Menu 2, 1, 4.
.
c Press a or b to choose On.
Press OK.
d If you do not want to change the Remote
Activation Code, press OK.
e If you do not want to change the Remote
Deactivation Code, press OK.
f Press Stop/Exit.
Changing the Remote Codes
6
The preset Remote Activation Code is l51
(l91 for New Zealand). The preset Remote
Deactivation Code is #51 (#91 for
New Zealand). If you are always
disconnected when accessing your External
TAD, try changing the three-digit remote
codes, for example ### and 555.
a Make sure you are in Fax mode
b Press Menu, 2, 1, 4.
.
c Press a or b to choose Onor Off.
Press OK.
Remote Activation Code.
Press OK.
e Enter the new Remote Deactivation
Code.
Press OK.
f Press Stop/Exit.
46
Dialling and storing numbers
7
7
Speed dialling
7
How to dial
7
Press a Speed Dial and enter the three digit
Speed Dial number. (See Storing Speed Dial
You can dial in any of the following ways.
Manual dialling
7
Use the dial pad to enter all the digits of the
telephone or fax number.
Three-digit number
Note
7
If the LCD shows Register Now?when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
One Touch dialling
7
Press the One Touch key that stores the
number you want to call. (See Storing
To dial One Touch numbers 9 to 16, hold
down Shift as you press the One Touch key.
47
Chapter 7
Search
7
Fax redial
7
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
memories. (See Storing One Touch Dial
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.
If you are sending a fax manually and the line
is busy, press Redial/Pause, wait for the
other fax machine to answer, and then press
Mono Start or Colour Start to try again. If
you want to make a second call to the last
number dialled, you can save time by
pressing Redial/Pause and Mono Start or
Colour Start.
a Press b Search.
b Press the dial pad key for the first few
letters of the name. (Use the chart on
enter letters.)
Press OK.
Redial/Pause only works if you dialled from
the control panel.
c Press a or b to scroll until you find the
name you are looking for.
Press OK.
d Press Mono Start or Colour Start.
Note
• If you do not enter a letter and press OK in
Press a or b to scroll until you find the
name you are looking for.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
48
Dialling and storing numbers
Storing One Touch Dial
numbers
Storing numbers
7
7
You can set up your machine to do the
following types of easy dialling: One Touch,
Speed Dial and Groups for Broadcasting
faxes. You can also specify the default
resolution for each One Touch and Speed
Dial number. When you dial a quick dial
number, the LCD shows the name, if you
stored it, or the number. A scan profile can
also be stored along with the fax number.
Your machine has 8 One Touch keys where
you can store 16 fax or telephone numbers
for automatic dialling. To access numbers 9
to 16, hold down Shift as you press the One
Touch key.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost.
A scan profile is the resolution and other scan
settings that you choose when you store a
number.
a Press the One Touch key where you
want to store the number.
Storing a pause
7
7
If a number is not stored there, the LCD
shows Register Now?.
Press 1 to choose Yes.
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
b Enter the telephone or fax number (up to
20 characters).
Press OK.
c Choose one of the following:
Enter the name using the dial pad
(up to 15 characters). Use the chart
you enter letters.
Press OK.
Press OK to store the number
without a name.
d If you want to save a fax resolution along
with the number, choose one of the
following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fineor
Photo.
Press OK.
Press OK if you don't want to change
the default resolution.
49
Chapter 7
Storing Speed Dial numbers
7
Changing One Touch and
Speed Dial numbers
7
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
(a Speed Dial, the three-digit number and
Mono Start or Colour Start). The machine
can store 300 Speed Dial numbers (001 -
300).
You can change a One Touch or Speed Dial
number that has already been stored. The
LCD will show the name or number, and if the
number has a scheduled job, such as a
delayed fax or a fax forwarding number, it will
display a message.
a Press a Speed Dial and enter a three-
digit Speed Dial location number (001-
300).
a Do one of the following:
To change a stored One Touch
number, press Menu, 2, 3, 1.
If a number is not stored there, the LCD
shows Register Now?
Press 1 to choose Yes.
23.Address Book
1.One Touch Dial
b Enter the telephone or fax number (up to
20 characters).
One Touch:
Select One Touch
Press OK.
Press the One Touch key number
you want to change.
c Choose one of the following:
Enter the name using the dial pad
(up to 15 characters). Use the chart
you enter letters.
To change a stored Speed Dial
number, press Menu, 2, 3, 2.
23.Address Book
2.Speed Dial
Press OK.
Speed Dial? #_
Enter & OK Key
Press OK to store the number
without a name.
Enter the Speed Dial number you
want to change then press OK.
d If you want to save a fax resolution along
with the number, choose one of the
following:
b Do one of the following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fineor
Photo.
To change the stored data, press 1.
To exit without making a change,
press Stop/Exit.
Press OK.
Press OK if you don't want to change
23.Address Book
#005:MIKE
the default resolution.
a
b
1.Change
2.Clear
Select ab or OK
50
Dialling and storing numbers
c Edit the number and name by the
following the instruction. When you are
finished editing, press OK.
Deleting One Touch and
Speed Dial numbers
7
To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
You can delete a One Touch or Speed Dial
number that has already been stored. The
LCD will show the name or number, and if the
number has a scheduled job, such as a
delayed fax or a fax forwarding number, it will
display a message.
d If you want to save a fax resolution along
with the number, do one of the following:
a Do one of the following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fineor
Photo.
To delete a stored One Touch
number, press Menu, 2, 3, 1.
23.Address Book
1.One Touch Dial
Press OK.
Press OK if you don't want to change
One Touch:
Select One Touch
the default resolution.
e Press Stop/Exit.
Press the One Touch key number
you want to change.
7
To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
23.Address Book
2.Speed Dial
Speed Dial? #_
Enter & OK Key
Enter the Speed Dial number you
want to change then press OK.
b To delete the stored data, press 2.
23.Address Book
#005:MIKE
a
b
1.Change
2.Clear
Select ab or OK
51
Chapter 7
c Do one of the following:
Tone or Pulse (not available in
New Zealand)
To delete the stored data, press 1.
7
To exit without deleting the stored
data, press 2.
If you have a Pulse dialling service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have Touch Tone service, you
will not need this feature to send tone signals.
23.Address Book
Erase This Data?
a
b
1.Yes
2.No
Select ab or OK
a Press Hook.
d Press Stop/Exit.
b Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you hang up, the machine will
return to the Pulse dialling service.
52
Making copies
8
8
c Press Mono Start or Colour Start.
How to copy
8
Note
The following steps show the basic copy
operation. For details about each option, see
the Advanced User's Guide.
If the LCD shows Please Waitand the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the colour registration and cleaning
process of the belt unit.
a When you want to make a copy, press
(Copy) to illuminate it in blue.
Make sure you are in Copy mode.
Stop copying
8
To stop copying, press Stop/Exit.
Copy settings
8
Press Copy and then press d, c, a or b to
scroll through the copy settings. When the
setting you want is highlighted, press c and
then press OK.
The LCD shows:
Contrast:-
Quality :Auto
Enlg/Red:100%
+
8
For details about changing the copy settings,
see Copy settings in Chapter 7 of the
Advanced User's Guide.
Tray
:MP>T1
1
Pressab or Start
1
No. of Copies
You can change the following copy settings:
Enlg/Red(Enlarge/Reduce)
Quality
You can enter the number of copies
you want by using the dial pad.
Note
Stack/Sort
The default setting is Fax mode. You can
change the amount of time that the
machine stays in Copy mode after the last
copy operation. (See Mode Timer in
Contrast
Brightness
Color Adjust(Colour Saturation)
Page Layout
Chapter 1 of the Advanced User's Guide.)
Tray Select(Tray Selection)
Duplex
b Do one of the following to load your
document:
Place the document face up in the
ADF. (See Using the automatic
Load your document face down on
the scanner glass. (See Using the
53
Printing data from a USB Flash
memory drive or digital camera
supporting mass storage
9
9
With the Direct Print feature, you do not need
a computer to print data. You can print by just
plugging your USB Flash memory drive into
the machine’s USB direct interface. You can
also connect and print directly from a camera
set to USB mass storage mode.
1
2
Note
• Some USB Flash memory drives may not
work with the machine.
• If your camera is in PictBridge mode, you
cannot print data. Please refer to the
documentation supplied with your camera
to switch from PictBridge mode to mass
storage mode.
c Choose the folder you want to save the
file to and enter the file name if you are
prompted to.
If you are prompted for a file name only,
you can also specify the folder you want
to save the file in by entering the
directory name. For example:
Creating a PRN or
PostScript 3™ file for
direct printing
®
C:\Temp\FileName.prn
9
If you have a USB Flash memory drive
or digital camera connected to your
computer, you can save the file directly
to the USB Flash memory drive.
Note
The screens in this section may vary
depending on your application and
operating system.
a From the menu bar of an application,
click File, then Print.
b Choose Brother MFC-XXXX Printer (1)
and check the Print to file box (2).
Click Print.
54
Printing data from a USB Flash memory drive or digital camera supporting mass storage
• If Direct Print has been Enableand
Printing data directly
Colour Print has been Disablein Secure
Function Lock and you insert a USB Flash
memory drive into the machine and press
Direct, the LCD will flash
Mono Print Only. You can only print in
black & white.
from the USB Flash
memory drive or digital
camera supporting
mass storage
9
• If your ID has been restricted to a page
limit in Secure Function Lock and you
insert a USB Flash memory drive into the
machine and press Direct, the LCD will
show Remaining Pageswith the
a Connect your USB Flash memory drive
or digital camera to the USB direct
interface (1) on the front of the machine.
The Direct key will light up. Press the
Direct key. Your machine will enter
Direct Print Mode.
number of pages you have left to print.
b Press a or b to choose the folder name
or file name you want to print.
Press OK.
If you have chosen the folder name,
press a or b to choose the file name you
want to print.
Press OK.
Direct Print
a1./FOLDER1
1
2.FILE_1.PDF
b3.FILE_2.PDF
Select ab or OK
9
Note
• Your digital camera must be switched
from PictBridge mode to mass storage
mode.
• If you want to print an index of the files,
choose Index Print, and then press
OK. Press Mono Start or Colour Start to
print the data.
1
• When the machine is in the Deep Sleep
mode, the LCD does not show any
information even if you connect a USB
flash memory drive to the USB direct
interface. Press Direct to wake up the
machine and light up the Direct key, and
then press Direct again to view the Direct
Print menu.
Note
• Make sure your digital camera is turned
on.
• If your machine has been set to Secure
Function Lock On, you may not be able to
access Direct Print. (See Switching Users
in chapter 2 of the Advanced User's
Guide.)
55
Chapter 9
c Do one of the following:
IMPORTANT
Press a or b to choose a setting you
need to change and press OK, and
then press a or b to choose an option
for the setting and press OK.
• To prevent damage to your machine, DO
NOT connect any device other than a
digital camera or USB Flash memory drive
to the USB direct interface.
If you do not need to change the
current default settings, go to
• DO NOT remove the USB Flash memory
drive or digital camera from the USB direct
interface until the machine has finished
printing.
Print File Set
aPaper Size
Media Type
bMultiple Page
Select ab or OK
Note
You can change the default settings for
Direct Print by using the control panel
when the machine is not in the Direct Print
mode. Press Menu, 5 to enter the
Note
• You can choose the following settings:
Paper Size
Media Type
Multiple Page
Orientation
Duplex
Collate
Tray Use
Print Quality
PDF Option
• Depending on the file type, some of
these settings may not appear.
d Press Mono Start or Colour Start if you
have finished.
e Press the dial pad key to enter the
number of copies you want.
Press OK.
Direct Print
FILE_1.PDF
No. of Copies:
Press Start
f Press Mono Start or Colour Start to
print the data.
56
How to print from a computer
10
10
Printing a document
10
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
®
Printing for Windows or Printing and Faxing
for Macintosh in Software User's Guide for
the details about the print settings.)
a Install the Brother printer driver on the
Installation CD-ROM. (See the Quick
Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties.
d Choose the settings you want in the
Properties dialog box.
Paper Size
Orientation
Copies
10
Media Type
Print Quality
Colour / Mono
Multiple Page
Duplex / Booklet
Paper Source
e Click OK to begin printing.
57
How to scan to a computer
11
11
Scanning a document as PDF file using
ControlCenter4 (Windows )
®
11
(For Macintosh users) See Scanning in the Software User's Guide.
Note
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
c Choose Home Mode or Advanced Mode before you use ControlCenter4.
d Make sure the machine you want to use is selected from the Model pull-down list.
58
How to scan to a computer
e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1
2
3
4
5
11
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
59
Chapter 11
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
60
How to scan to a computer
Changing the Scan key settings
11
Before scanning
11
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)
Configure the machine with a TCP/IP address if network scanning does not work. (See
Configuring Network Scanning in the Software User's Guide.)
Scan key settings
11
You can change your machine’s Scan key settings using ControlCenter4.
a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
11
61
Chapter 11
e Choose the File tab. You can change the default settings.
1
2
3
4
5
1 You can choose the file type from the pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
62
How to scan to a computer
Scanning using the Scan key
11
b Press (Scan).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e (MFC-9465CDN)
If you want to change the duplex setting, press a or b to choose 1sided, 2sided (L)edge
or 2sided (S)edge.
Press OK.
f (For Network users)
Press a or b to choose the destination computer you want to send to.
Press OK.
If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the
destination computer using the dial pad on the control panel.
Press OK.
g Press Mono Start or Colour Start.
The machine starts the scanning process.
Note
Choose the scan mode you want.
Scan to:
• USB
11
• Network
• FTP
• E-mail
• Image
• OCR
• File
63
Routine maintenance
A
A
Replacing the consumable items
A
The following messages appear on the LCD in the Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach the end of their life. To
avoid any inconvenience, you may want to buy spare consumable items before the machine stops
printing.
Toner cartridge
Drum unit
Model Name: TN-340BK, TN-348BK, TN-340C,
TN-345C, TN-348C, TN-340M, TN-345M,
TN-348M, TN-340Y, TN-345Y, TN-348Y
Model Name: DR-340CL
Belt unit
Waste toner box
Model Name: WT-300CL
Model Name: BU-300CL
64
Routine maintenance
LCD messages
Consumable item Approximate life
to replace
How to replace
Model name
Toner Low
Toner cartridge
<Black>
TN-340BK ,
Prepare New X
Toner
Cartridge.
X = Black, Cyan,
Magenta, Yellow
2,500 pages
6,000 pages
TN-348BK ,
<Cyan, Magenta,
Yellow>
TN-340C ,
TN-345C ,
1,500 pages
TN-348C ,
3,500 pages
TN-340M ,
6,000 pages
TN-345M ,
TN-348M ,
TN-340Y ,
TN-345Y ,
TN-348Y
WT Box End Soon Waste toner box
WT-300CL
50,000 pages
1
2
3
4
5
A4 or Letter size single-sided pages.
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
Standard toner cartridge
High capacity toner cartridge
Super High capacity toner cartridge
A
65
You will need to clean the machine regularly and replace the consumable items when the following
messages are displayed on the LCD.
LCD messages
Consumable item Approximate life
to replace
How to replace
Model name
Replace Toner
Toner cartridge
<Black>
See page 68.
TN-340BK ,
2,500 pages
6,000 pages
TN-348BK ,
<Cyan, Magenta,
Yellow>
TN-340C ,
TN-345C ,
1,500 pages
TN-348C ,
3,500 pages
TN-340M ,
6,000 pages
TN-345M ,
TN-348M ,
TN-340Y ,
TN-345Y ,
TN-348Y
Replace Parts
Drum
Drum unit
Belt unit
See page 75.
DR-340CL
25,000 pages
Drum Stop
Replace Parts
Belt Unit
See page 81.
See page 86.
BU-300CL
WT-300CL
50,000 pages
Replace WT Box Waste toner box
50,000 pages
Replace Parts
Fuser Unit
Fuser unit
Call your Brother dealer for a
replacement fuser unit.
100,000 pages
Replace Parts
Laser Unit
Laser unit
Call your Brother dealer for a
replacement laser unit.
100,000 pages
Replace Parts
PF Kit 1
Paper feeding kit 1
Paper feeding kit 2
Call your Brother dealer for a
replacement paper feeding kit 1.
100,000 pages
Replace Parts
PF Kit 2
Call your Brother dealer for a
replacement paper feeding kit 2.
100,000 pages
Replace Parts
PF Kit MP
Paper feeding kit
MP
Call your Brother dealer for a
replacement paper feeding kit MP.
50,000 pages
1
2
3
4
5
6
7
A4 or Letter size single-sided pages.
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
1 page per job.
Drum life is approximate and may vary by type of use.
Standard toner cartridge
High capacity toner cartridge
Super High capacity toner cartridge
66
Routine maintenance
Note
• If you choose not to return your used consumable, please discard used consumable items
according to local regulations, keeping it separate from domestic waste. If you have questions,
call your local waste disposal office. Be sure to reseal the consumable items tightly so that the
material inside does not spill.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
• Availability of toner cartridges differs from one country to another.
office for further details.
A
67
Toner Low
A
Replacing a Toner cartridge
A
Model Name: For the model name of toner
cartridges, see Replacing the consumable
Toner Low
Prepare...
The Standard toner cartridges can print
approximately 2,500 pages (black) or
approximately 1,500 pages (cyan, magenta,
If the LCD shows Toner LowPrepare New
X Toner Cartridge., buy a new toner
cartridge and have it ready before you get a
Replace Tonermessage. The LCD shows
the toner colour that is near the end of its life
(Cyan, Magenta, Yellow or Black).
yellow) . The High Yield toner cartridges can
print approximately 3,500 pages (cyan,
magenta, yellow) . The Super High Yield
toner cartridges can print approximately
6,000 pages (black, cyan, magenta, yellow).
Actual page count will vary depending on
your average type of document. When a
toner cartridge is running low, the LCD shows
Toner Low.
Replace Toner
A
When the following message appears on the
LCD, you need to replace the toner cartridge:
The toner cartridges that come supplied with
the machine are standard toner cartridges.
Replace Toner
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19798.
Open the Front...
The message in the last line of the LCD
indicates which colour you need to replace.
Note
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Lowwarning.
The machine will stop printing until you
replace the toner cartridge. A new or unused
Brother Original toner cartridge will reset the
Replace Toner mode.
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call your
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning and Checking the
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
68
Routine maintenance
c Hold the green handle of the drum unit.
Replacing the toner cartridges
A
Pull the drum unit out until it stops.
a Make sure that the machine is turned
on.
b Press the front cover release button and
then open the front cover.
A
69
d Hold the handle of the toner cartridge
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
WARNING
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
Be careful not to inhale toner.
70
Routine maintenance
e Push to release the latches of the
corona wire cover (1), and then open the
cover.
f Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
A
71
g Close the corona wire cover.
i Unpack the new toner cartridge. Gently
shake it from side to side several times
to distribute the toner evenly inside the
cartridge.
IMPORTANT
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with Brother
Original toner cartridges. Brother cannot
guarantee this optimum performance if
toner or toner cartridges of other
specifications are used. Brother does not
therefore recommend the use of
three remaining corona wires.
cartridges other than Brother Original
cartridges with this machine, or the
refilling of empty cartridges with toner from
other sources. If damage is caused to the
drum unit or other part of this machine as
a result of the use of toner or toner
cartridges other than Brother Original
products due to the incompatibility or lack
of suitability of those products with this
machine, any repairs required as a result
may not be covered by the warranty.
72
Routine maintenance
j Pull off the protective cover.
k Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
IMPORTANT
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
C
M
Y
K
A
C - Cyan
M - Magenta
K - Black
Y - Yellow
73
l Push the drum unit in until it stops.
Replacing the drum unit
A
Model name: DR-340CL
A new drum unit can print approximately
25,000 A4 or Letter size single-sided pages.
IMPORTANT
For best performance, use a Brother
Original drum unit and Brother Original
toner units. Printing with a third-party drum
unit or toner unit may reduce not only the
print quality but also the quality and life of
the machine itself. Warranty coverage
may not apply to problems caused by the
use of a third-party drum or toner unit.
Drum Error
A
Drum Error
Slide the Green
The corona wires have become dirty. Clean
the corona wires in the drum unit. (See
If you cleaned the corona wires and
Drum Errorwas not cleared then the drum
unit is at the end of its life. Replace the drum
unit with a new one.
m Close the front cover of the machine.
Note
Replace Drum
Replace Parts
Drum
A
After you replace a toner cartridge, DO
NOT turn off the machine's power switch
or open the front cover until the LCD
clears the Please Waitmessage and
returns to Ready mode.
The drum unit has exceeded its rated life.
Please replace the drum unit with a new one.
We recommend a Brother Original drum unit
be installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
74
Routine maintenance
Drum Stop
A
Replacing the drum unit
A
IMPORTANT
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
Drum Stop
wipe or wash it off with cold water at once.
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a Brother Original drum unit be
installed at this time.
• Every time you replace the drum unit,
clean the inside of the machine. (See
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
a Make sure that the machine is turned
on.
b Press the front cover release button and
then open the front cover.
A
75
c Hold the green handle of the drum unit.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
Pull the drum unit out until it stops.
1
76
Routine maintenance
e Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
WARNING
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
Be careful not to inhale toner.
77
f Unpack the new drum unit and remove
IMPORTANT
the protective cover.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Note
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
78
Routine maintenance
g Hold the handle of the toner cartridge
and slide the toner cartridge into the new
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
C
M
Y
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
K
1
2
A
C - Cyan
M - Magenta
K - Black
Y - Yellow
79
j Turn the green lock lever (1) clockwise
Resetting the drum counter
A
to the lock position.
When you replace a drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
a Press Menu, 8, 4.
b Press a or b to choose Drum. Press OK.
c Press 1 to reset the drum unit counter.
d Press Stop/Exit.
1
k Push the drum unit in until it stops.
l Close the front cover of the machine.
80
Routine maintenance
a Make sure that the machine is turned
Replacing the belt unit
A
on.
Model name: BU-300CL
b Press the front cover release button and
A new belt unit can print approximately
50,000 A4 or Letter size single-sided pages.
then open the front cover.
Replace Belt
A
When the following message appears on the
LCD, you need to replace the belt unit:
Replace Parts
Belt Unit
IMPORTANT
• DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print
quality.
• Damage caused by incorrect handling of
the belt unit may void your warranty.
A
81
c Hold the green handle of the drum unit.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
Pull the drum unit out until it stops.
1
82
Routine maintenance
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
83
g Put the new belt unit back in the
machine. Make sure the belt unit is level
and fits firmly into place.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
f Unpack the new belt unit.
84
Routine maintenance
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
j Turn the green lock lever (1) clockwise
to the lock position.
1
1
k Push the drum unit in until it stops.
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
A
l Close the front cover of the machine.
85
Resetting the belt unit counter
A
Replacing the waste toner
box
When you replace a belt unit with a new one,
you need to reset the belt unit counter by
completing the following steps:
A
Model name: WT-300CL
A new waste toner box can print
approximately 50,000 A4 or Letter size
single-sided pages.
a Press Menu, 8, 4.
b Press a or b to select Belt Unit.
Press OK.
WT Box End Soon
A
c Press 1 to reset the belt unit counter.
d Press Stop/Exit.
WT Box End Soon
If the LCD shows WT Box End Soon, it
means the waste toner box is near the end of
its life. Buy a new waste toner box and have
it ready before you get a Replace WT Box
message.
Replace WT Box
A
When the following message appears on the
LCD, you need to replace the waste toner
box:
Replace WT Box
Replace...
WARNING
DO NOT put the waste toner box into a fire.
It could explode.
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
IMPORTANT
DO NOT reuse the waste toner box.
86
Routine maintenance
a Make sure that the machine is turned
c Hold the green handle of the drum unit.
on.
Pull the drum unit out until it stops.
b Press the front cover release button and
then open the front cover.
A
87
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
1
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
88
Routine maintenance
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
A
89
f Remove two pieces of orange packing
g Hold the green handle of the waste toner
box and remove the waste toner box
from the machine.
material and discard them.
CAUTION
Handle the waste toner box carefully in
case you accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Note
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
Note
This step is only necessary when you are
replacing the waste toner box for the first
time, and are not required for the
replacement waste toner box. The orange
packing pieces are installed at the factory
to protect your machine during shipment.
90
Routine maintenance
h Unpack the new waste toner box and
put the new waste toner box in the
machine using the green handle. Make
sure the waste toner box is level and fits
firmly into place.
i Put the belt unit back into the machine.
Make sure the belt unit is level and fits
firmly into place.
A
91
j Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
l Turn the green lock lever (1) clockwise
to the lock position.
1
1
m Push the drum unit in until it stops.
k Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
n Close the front cover of the machine.
92
Routine maintenance
Cleaning the outside of the
machine
Cleaning and Checking
the machine
A
A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
b Pull the paper tray completely out of the
machine.
WARNING
DO NOT use any flammable substances,
spray or organic solvent/liquids containing
alcohol/ammonia to clean the inside or
outside of the machine. Doing this may
cause a fire or electrical shock.
Be careful not to inhale toner.
c Wipe the outside of the machine with a
dry, lint-free soft cloth to remove dust.
IMPORTANT
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
A
d Remove any paper that is in the paper
tray.
93
e Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
Cleaning the scanner glass
A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
b (MFC-9465CDN) Unfold the ADF
document support (1) and then open the
ADF cover (2).
Clean the white bar (3) and the scanner
glass strip (4) underneath it with a soft
lint-free cloth moistened with water.
Close the ADF cover (2) and fold the
ADF document support (1).
f Re-load the paper and put the paper tray
2
3
firmly back in the machine.
1
4
g Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
c Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
1
2
3
94
Routine maintenance
d In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with water.
Cleaning the laser scanner
windows
A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
1
2
b Press the front cover release button and
then open the front cover.
Note
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
e Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
A
95
c Hold the green handle of the drum unit.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
Pull the drum unit out until it stops.
1
96
Routine maintenance
e Wipe the four scanner windows (1) with
IMPORTANT
a dry, lint-free cloth.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
1
f Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
1
97
g Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
i Push the drum unit in until it stops.
1
2
h Turn the green lock lever (1) clockwise
to the lock position.
j Close the front cover of the machine.
k Plug the machine’s power cord back
into the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
1
98
Routine maintenance
e Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
f Close the corona wire cover.
1
three remaining corona wires.
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
A
101
h Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
i Push the drum unit in until it stops.
C
M
Y
j Close the front cover of the machine.
K
C - Cyan
M - Magenta
K - Black
Y - Yellow
102
Routine maintenance
c Press the front cover release button and
Cleaning the drum unit
A
then open the front cover.
If your printout has coloured dots at 3.7 in.
(94 mm) intervals, follow the steps below to
solve the problem.
a Make sure that the machine is in the
Ready mode. Press Menu, 6, 7, then
press Mono Start or Colour Start to
print the drum dot check sheet.
67.Drum Dot Print
Printing
b Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
A
103
d Hold the green handle of the drum unit.
e Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
Pull the drum unit out until it stops.
1
104
Routine maintenance
f Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
105
g Turn the drum unit over by holding the
green handles. Make sure that the drum
unit gears (1) are on the left hand side.
i On the problem colour drum, use the
numbered markers next to the drum
roller to find the mark. For example, a
cyan dot in column 2 on the check sheet
would mean that there is a mark on the
cyan drum in the "2" region.
1
h Note the following information from the
drum dot check sheet:
Dot colour
For example, a mark on the cyan
drum would produce a cyan dot on
the check sheet.
Dot location
Note which of the printed columns
the dot appears in.
106
Routine maintenance
j Turn the drum unit gear toward you by
hand while looking at the surface of the
suspected area.
m Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
C
M
Y
k When you have found the mark on the
drum that matches the drum dot check
sheet, wipe the surface of the drum
gently with a cotton swab until the mark
on the surface comes off.
K
A
C - Cyan
M - Magenta
K - Black
Y - Yellow
IMPORTANT
DO NOT clean the surface of the
photosensitive drum with a sharp object.
l Turn the drum unit over by holding the
green handles.
107
n Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
p Turn the green lock lever (1) clockwise
to the lock position.
1
1
q Push the drum unit in until it stops.
o Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
r Close the front cover of the machine.
108
Routine maintenance
s Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
Cleaning the paper pick-up
rollers
A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
b Pull the paper tray completely out of the
machine.
A
109
c Tightly wring out a lint-free cloth soaked
in lukewarm water, and then wipe the
separator pad (1) of the paper tray with
it to remove dust.
Calibration
A
The output density for each colour may vary
depending on the environment the machine is
in such as temperature and humidity.
Calibration helps you to improve the colour
density.
1
a Press Menu, 4, 6.
b Press a or b to select Calibrate.
c Press OK.
d Press 1 to select Yes.
e Press Stop/Exit.
You can reset the calibration parameters
back to those set at the factory.
a Press Menu, 4, 6.
b Press a or b to Reset.
c Press OK.
d Press 1 to select Yes.
e Press Stop/Exit.
d Wipe the two pick-up rollers (1) inside
the machine to remove dust.
1
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
110
Routine maintenance
Auto Registration
A
Note
• If an error message is displayed, press
Mono Start or Colour Start and try again.
(For more information, see Error and
Registration
A
If solid areas of colour or images have cyan,
magenta or yellow fringes, you can use the
auto-registration feature to correct the
problem.
®
• If you print using the Windows printer
driver, the driver will get the calibration
data automatically if both Use Calibration
Data and Get Device Data
Automatically are on. The default
settings are on. (See Advanced tab in the
Software User's Guide.)
a Press Menu, 4, 7.
b To start, press 1.
To exit, press 2.
• If you print using the Macintosh printer
driver, you need to perform the calibration
using the Status Monitor. After turning
the Status Monitor on, choose Color
Calibration from the Control menu. (See
Status Monitor in the Software User's
Guide. When the Status Monitor is open,
choose Control / Color Calibration from
the menu bar.)
c Press Stop/Exit.
Manual Registration
A
If colour still appears incorrectly after auto-
registration, you will need to perform manual
registration.
a Press Menu, 4, 8, 1.
b Press Mono Start or Colour Start to
start printing the colour registration
chart.
c When the machine has finished printing
the registration chart, press 2
(Set Regist.) to correct the colour
manually.
d Starting at 1 (1 Magenta Left) on the
chart, check which coloured bar has the
most uniform print density and enter its
number into the machine using the a
and b keys.
A
Press OK.
Repeat for 2 (2 Cyan Left), 3
(3 Yellow Left), 4, 5, 6 to 9.
e Press Stop/Exit.
111
Frequency
(Colour Correction)
A
You can set how often the colour correction
(Colour Calibration and Auto Registration)
occurs. The default setting is Normal. The
colour correction process consumes some
amount of the toner.
a Press Menu, 4, 9.
b Press a or b to choose Normal, Lowor
Off.
Press OK.
c Press Stop/Exit.
112
Troubleshooting
B
B
Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Error Message
Cause
Action
Access Denied
The function you want to use is
restricted by Secure Function
Lock.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error
Calibrate
The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibration failed.
Press Mono Start or Colour Start and try it
again.
Turn off the machine. Wait a few
seconds, then turn it on again.
Put in a new waste toner box. (See
If the problem continues, call your
Brother dealer.
Cartridge Error
Put the Black (K) correctly.
Toner Cartridge
The toner cartridge is not installed Pull out the drum unit and remove the toner
B
cartridge for the colour that is indicated on
the LCD, then re-install the toner cartridge in
the drum unit.
back in.
1
The toner cartridge
colour with the
problem is shown in
the message.
Comm.Error
Poor telephone line quality
caused a communication error.
Try sending the fax again or try connecting
the machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
113
Error Message
Cause
One of the issues that can cause Leave switched ON. Fully open the front
this error is that condensation cover. Wait 30 minutes, switch OFF and
may form inside the machine after close cover, then switch ON. If this does not
Action
Condensation
a room temperature change.
clear the error, call your Brother dealer.
Connection Fail
You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
The temperature of the drum unit Make sure that you can hear the fan in the
or toner cartridge is too hot. The machine spinning and that the exhaust
Wait for a while
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Cover is Open
Cover is Open
The front cover is not completely Close the front cover of the machine.
closed.
The ADF cover is not completely Close the ADF cover of the machine.
closed.
The ADF is open while loading a Close the ADF cover of the machine, then
document.
press Stop/Exit.
Cover is Open
DIMM Error
The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Mono Start or
Colour Start.
The DIMM is not installed
Turn off the machine and remove the
correctly.
DIMM.
The DIMM is broken.
Confirm the DIMM meets the required
specifications. (See Memory board in
Appendix B of the Advanced User's
Guide.)
The DIMM does not meet the
required specifications.
Re-install the DIMM correctly. Wait a few
seconds, and then turn it on again.
If this error message appears again,
replace the DIMM with a new one. (See
Installing extra memory in Appendix B of
the Advanced User's Guide.)
Disconnected
Document Jam
The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
The document was not inserted
scanned from the ADF was too
long.
114
Troubleshooting
Error Message
Cause
Action
Drum Error
The corona wire on the drum unit Clean the corona wire on the drum unit.
needs to be cleaned.
Drum Stop
DR mode in Use
The machine is set to Distinctive Set Distinctive Ring to off.
Ring mode. You can not change
For Australia, see Telstra® FaxStream®
the Receive Mode from Manual to
another mode.
(except New Zealand)
For Other countries, see Distinctive Ringing
Duplex Disabled
The back of the machine is not
closed completely.
Close the back cover of the machine.
Close the Back
Cover of the
machine.
Duplex Disabled
Although the size of paper in the Make sure the paper tray contains only the
paper tray matches the paper
size that was selected from the
control panel or printer driver, the Start or Colour Start.
machine has stopped printing
when it encountered an
size of paper you select in either the control
panel or printer driver, then press Mono
Reload paper,
then press Start.
additional, different size of paper
in the tray.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
Re-install the paper tray and press Mono
Start or Colour Start.
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Faxability On
The machine is set to Faxability
mode. You can not change the
Recieve Mode from Manual to
another mode.
Set Faxability to off.
For New Zealand
Fuser Error
The temperature of the fuser unit Turn the power switch off, wait a few
B
does not rise to a specified
temperature within the specified
time.
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
The fuser unit is too hot.
Init Unable XX
The machine has a mechanical
problem.
Turn the power switch off, and then turn
it on again. (See Transferring your faxes
(XX = Error Code)
If the problem continues, call your
Brother dealer.
Jam Duplex
115
Error Message
Cause
Action
Jam Inside
The paper is jammed inside the
machine.
Jam MP Tray
Jam Rear
The paper is jammed in the MP
tray of the machine.
Jam Tray 1
tray of the machine.
Jam Tray 2
Limit Exceeded
The printing limit set by Secure
Function Lock 2.0 was reached.
Contact your administrator to check your
Secure Function Lock Settings.
Low Temperature
No Belt Unit
No Paper
The room temperature is too low Increase the room temperature to allow the
for the machine to operate.
machine to operate.
The belt unit is not installed
correctly.
Re-install the belt unit. (See Replacing the
The machine is out of paper or
paper is not correctly loaded in
the paper tray.
Do one of the following:
Refill the paper in the paper tray.
Remove the paper and load it again.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
No Permission
You have attempted to print in
colour using a Secure Function
Lock ID that is restricted to mono
printing only. The print job will be
cancelled.
Contact your administrator to check your
Secure Function Lock Settings.
No Response/Busy
No Toner
The number you dialled does not Verify the number and try again.
answer or is busy.
The toner cartridge for the colour Pull out the drum unit. Take out the toner
indicated on the LCD is not
installed correctly.
cartridge for the colour indicated on the
LCD, and then put it back into the drum unit.
No Tray
The paper tray indicated on the
LCD is not installed properly.
Re-install the paper tray that is indicated on
the LCD.
No Waste Toner
Not Available
The waste toner box is not
installed properly.
Re-install the waste toner box. (See
The requested function is not
permitted to all IDs by Secure
Function Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
116
Troubleshooting
Error Message
Cause
Action
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in
progress
Do one of the following:
Press Mono Start or Colour Start to
send or copy the scanned pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Printing a fax from the memory in
Chapter 4 of the Advanced User's Guide
and Fax Storage in Chapter 4 of the
Advanced User's Guide.)
Add optional memory. (See Memory
board in Appendix B of the Advanced
User's Guide.)
Print operation in process
Do one of the following:
Reduce the print resolution. (See
Advanced tab in the Software User's
Guide.)
Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX
The machine has a mechanical
problem.
Do one of the following:
(XX = Error Code)
Turn the power switch off, wait a few
minutes, and then turn it on again. (See
If the problem continues, call your
B
Brother dealer.
Protected Device
The protect switch of the USB
Flash memory drive is on.
Turn off the protect switch of the USB Flash
memory drive.
117
Error Message
Cause
Action
Registration
Registration failed.
Press Mono Start or Colour Start and try
again.
Do one of the following:
Turn off the machine’s power switch.
Wait a few seconds, then turn it on
again.
Try Manual Registration, Menu, 4, 8.
If the problem continues, call your
Brother dealer.
Rename the File
There is already a file on the USB Change the file name of the file on the USB
Flash memory drive with the
same name as the file you are
trying to save.
Flash memory drive or the file you are trying
to save.
Replace Parts
Belt Unit
It is time to replace the belt unit.
Replace the belt unit. (See Replacing the
Replace Parts
Drum
It is time to replace the drum unit. Replace the drum unit.
Reset the drum unit counter.
The drum unit counter was not
reset when a new drum was
installed.
Replace Parts
Fuser Unit
It is time to replace the fuser unit. Call your Brother dealer or a Brother
Authorized Service Center to replace the
fuser unit.
Replace Parts
PF Kit 1
It is time to replace the paper
feeding kit.
Call your Brother dealer or a Brother
Authorized Service Center to replace the
PF Kit.
PF Kit 2
PF Kit MP
Replace Toner
The toner cartridge is at the end Replace the toner cartridge for the colour
of its life.
indicated on the LCD. (See Replacing a
Replace WT Box
It is time to replace the waste
toner box.
Replace the waste toner box. (See
Scan Unable XX
The machine has a mechanical
problem.
Turn the power switch off, and then turn
it on again. (See Transferring your faxes
(XX = Error Code)
If the problem continues, call your
Brother dealer.
Document is too long for duplex
scanning.
Press Stop/Exit. Use the suitable size of
paper for duplex scanning. (See Print media
118
Troubleshooting
Error Message
Cause
The length of the paper in the tray Open the back cover to let the printed paper
is too short for the machine to out on the back output tray. Remove the
deliver it to the Face down output printed pages and then press Mono Start or
Action
Short paper
tray.
Colour Start.
Size Error DX
The paper size defined in the
Press Mono Start or Colour Start. Choose
printer driver is not usable for the a paper size which is supported by the
automatic duplex printing.
duplex tray. (See Type and size of paper
Size mismatch
Small paper
The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and
set the “Paper Size” (Menu, 1, 2, 2). (See
The paper size specified in the
printer driver is too small for the
Open the back cover to let the printed paper
out on the back output tray and then press
machine to deliver it to the Face Mono Start or Colour Start.
down output tray.
Toner Error
Toner Low
One or more toner cartridges are Pull out the drum unit. Take out all the toner
not installed correctly.
cartridges, and then put them back into the
drum unit.
The toner cartridge is near the
end of its life.
Buy a new toner cartridge for the colour that
is indicated on the LCD before you get a
Replace Toner message.
Too Many Files
Unusable Device
There are too many files stored
on the USB Flash memory drive. USB Flash memory drive.
Reduce the number of files stored on the
An incompatible or defective
Remove the USB Flash memory drive from
device has been connected to the the USB direct interface.
USB direct interface.
WT Box End Soon
The waste toner box is near the
end of its life.
Buy a new waste toner box before you get a
Replace WT Boxmessage.
B
119
Transferring faxes to your PC
B
Transferring your faxes or Fax
Journal report
You can transfer the faxes from your
machine’s memory to your PC.
B
If the LCD shows:
a Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-Fax Receiving on the PC.
(For details about PC-Fax Receive, see
PC-FAX receiving in the Software
User's Guide.)
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
b Make sure that you have set
PC Fax Receiveon the machine.
(See PC-Fax Receive in Chapter 4 of
the Advanced User's Guide.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
Note
c Do one of the following:
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
To exit and leave the faxes in the
memory, press 2.
Transferring faxes to another fax
machine
d Press Stop/Exit.
B
Transferring Fax Journal report to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (Station ID) in the Quick
Setup Guide.)
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (Station ID) in the Quick
Setup Guide.)
a Press Menu, 9, 0, 1.
b Do one of the following:
a Press Menu, 9, 0, 2.
If the LCD shows No Data, there
are no faxes left in the machine’s
memory. Press Stop/Exit.
b Enter the fax number to which the Fax
Journal report will be forwarded.
Enter the fax number to which faxes
c Press Mono Start or Colour Start.
will be forwarded.
c Press Mono Start or Colour Start.
120
Troubleshooting
Document is jammed under
the document cover
Document Jams and
Paper Jams
B
B
a Take out any paper from the ADF that is
Document is jammed in the
top of the ADF unit
not jammed.
B
b Lift the document cover.
a Take out any paper from the ADF that is
c Pull the jammed document out to the
not jammed.
right.
b Open the ADF cover.
c Pull the jammed document out to the
left.
d Close the document cover.
e Press Stop/Exit.
d Close the ADF cover.
e Press Stop/Exit.
B
121
Removing small documents
jammed in the ADF
Document is jammed at the
output tray
B
B
a Lift the document cover.
a Take out any paper from the ADF that is
not jammed.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
b Pull the jammed document out to the
right.
c Press Stop/Exit.
c Close the document cover.
d Press Stop/Exit.
122
Troubleshooting
d When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides (1) on
both sides of the tray.
Paper is jammed in the MP
tray
B
If the LCD shows Jam MP Tray, follow
these steps:
a Remove the paper from the MP tray.
b Remove any jammed paper from in and
around the MP tray.
1
e Press Mono Start or Colour Start to
resume printing.
c Fan the paper stack, and then put it back
in the MP tray.
B
123
Paper is jammed in paper
tray 1 or tray 2
WARNING
B
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
If the LCD shows Jam Tray 1or
Jam Tray 2, follow these steps:
a Pull the paper tray completely out of the
machine.
For Jam Tray 1:
b Use both hands to slowly pull out the
jammed paper.
For Jam Tray 2:
124
Troubleshooting
Paper is jammed at the back
of the machine
IMPORTANT
B
If the paper cannot easily be removed in
this direction, stop and follow the
instructions for Paper is jammed inside the
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Leave the machine turned on for 10
minutes to cool down.
Note
Pulling out the jammed paper downwards
allows you to remove the paper easier.
b Open the back cover.
c Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
1
d Put the paper tray firmly back in the
machine.
B
125
c Pull the green tabs (2) at the left and
right hand sides toward you and fold
down the fuser cover (1).
CAUTION
HOT SURFACE
2
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
3
2
1
3
Note
If the envelope levers (3) inside the back
cover are pulled down to the envelope
position, lift these levers to the original
position before pulling the green tabs (2)
down.
d Using both hands, gently pull the
jammed paper out of the fuser unit.
126
Troubleshooting
e Close the fuser cover (1).
Paper is jammed inside the
machine
B
If the LCD shows Jam Inside, follow these
steps:
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
2
b Press the front cover release button and
then open the front cover.
1
2
Note
If you are printing on envelopes, pull down
the envelope levers (2) to the envelope
position again before closing the back
cover.
f Fully close the back cover.
B
127
c Hold the green handle of the drum unit.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
Pull the drum unit out until it stops.
1
128
Troubleshooting
e Pull out the jammed paper slowly.
IMPORTANT
• We recommend that you place the drum
unit and the toner cartridges on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
f Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
B
129
g Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
i Push the drum unit in until it stops.
1
2
h Turn the green lock lever (1) clockwise
to the lock position.
j Close the front cover of the machine.
Note
If you turn off the machine while the LCD
shows Jam Inside, the machine will
print incomplete data from your computer.
Before you turn on the machine, delete the
print spool job on your computer.
1
k Plug the machine’s power cord back into
the electrical socket first, and reconnect
all cables and the telephone line cord.
Turn on the machine.
130
Troubleshooting
Paper is jammed underneath
paper tray 1
WARNING
B
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
If the LCD shows Jam Duplex, follow these
steps:
a Leave the machine turned on for 10
minutes to cool down.
b Pull the paper tray completely out of the
machine.
c If paper is not caught inside the
machine, turn the paper tray over and
check underneath the paper tray.
B
Note
DO NOT put the paper tray back in at this
point.
131
d If the paper is not caught in the paper
CAUTION
tray, open the back cover.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
132
Troubleshooting
e Push down and pull the green tabs at
the left and right hand sides toward you
and fold down the fuser cover (1).
g Close the fuser cover (1).
1
1
h Fully close the back cover.
i Put the paper tray firmly back in the
f Using both hands, gently pull out the
machine.
jammed paper.
B
133
If you are having difficulty with your machine
B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the troubleshooting
tips.
Printing or printing received faxes
Difficulties
Suggestions
Condensed print
Horizontal streaks
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Top and bottom sentences are
cut off
Missing lines
Poor print quality
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the
Advanced User's Guide.)
Telephone line or connections
Difficulties
Suggestions
Dialling does not work.
Check for a dial tone.
(Not available in New Zealand) Change Tone/Pulsesetting. (See the Quick
Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by pressing
Hook or by lifting the handset of the external telephone and dialling the number.
Wait to hear the fax receiving tones before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
134
Troubleshooting
Receiving Faxes
Difficulties
Suggestions
Cannot receive a fax.
Make sure your machine has a dial tone by pressing the Hook key. If you hear
static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine. If you subscribe to
DSL or VoIP services, please contact your service provider for connection
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Onlymode.
If your Brother machine shares a line with an external answering machine, you
should select the External TADmode. In External TADmode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Telmode. In
Fax/Telmode, your Brother machine will automatically receive faxes and
produce a fast double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manualmode. In Manualmode, you must answer
every incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
If the answer mode is set to Fax Onlyor Fax/Tel, reduce the ring delay to
If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
B
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
135
Receiving Faxes (continued)
Difficulties
Suggestions
Cannot receive a fax.
If you are using a telephone answering machine (External TADmode) on the
same line as the Brother machine, make sure your answering machine is set up
(continued)
1
2
3
Set your answering machine to answer in one or two rings.
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 and Start to send a fax.”
4
5
Set your answering machine to answer calls.
Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Contact your administrator to check your Secure Function Lock Settings.
Sending faxes
Difficulties
Suggestions
Poor sending quality.
Try changing your resolution to Fineor S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
Transmission Verification Report
says RESULT:ERROR.
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC-Fax message and get RESULT:ERRORon the
Transmission Verification Report, your machine may be out of memory. To free up
extra memory, you can turn off fax storage (see Changing Remote Fax Options in
Chapter 4 of the Advanced User's Guide), print fax messages in memory (see
Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or
cancel a delayed fax or polling job (see Checking and cancelling waiting jobs in
Chapter 3 of the Advanced User's Guide). If the problem continues, ask the
telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Sent faxes are blank.
Make sure you are loading the document properly. (See Loading documents
Vertical black lines when sending.
Cannot send a fax.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
Contact your administrator to check your Secure Function Lock Settings.
136
Troubleshooting
Handling incoming calls
Difficulties
Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Remote
Activation code (default setting is l51 (l91 for New Zealand)). When your
machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
Difficulties
Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If Fax
is not illuminated, press it to turn on Fax mode. The Setup Receive
settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only
when the machine is in Fax mode.
Copy difficulties
Difficulties
Suggestions
Cannot make a copy.
Make sure that Copy
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass
B
Copies are blank.
Make sure you are loading the document properly. (See Using the automatic
137
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check the machine is online:
(Windows® 7 and Windows Server® 2008 R2) Click the Start button and
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
(Windows Vista®) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows® XP and Windows Server® 2003/2008) Click the Start button and
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows® 2000) Click the Start button and choose Settings and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that
Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
Press Job Cancel to cancel print jobs.
The machine prints unexpectedly
or it prints garbage.
Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The headers or footers appear
There is an unprintable area on the top and bottom of the page. Adjust the top and
when the document displays on the bottom margins in your document to allow for this. (See Unprintable area when
screen but they do not show up
when it is printed.
The machine does not print on both Check the paper size setting in the printer driver. You need to choose A4 [60 to
sides of the paper even though the 105 gsm].
printer driver setting is Duplex.
The machine is not printing or has Press Job Cancel.
stopped printing.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
The machine does not change to
Direct Print mode when a USB
When the machine is in Deep Sleep mode, the machine does not wake up when
a USB flash memory drive is connected to the USB direct interface. Press Direct
flash memory drive is connected to to wake up the machine and light up the Direct key, and then press Direct again
the USB direct interface. to view the Direct Print menu.
138
Troubleshooting
Scanning difficulties
Difficulties
Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Network scanning does not work.
Cannot scan.
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe® Illustrator®.
Try to reduce the print resolution. (See Advanced tab in the Software User's
Guide.)
Paper handling difficulties
Difficulties
Suggestions
The machine does not feed paper.
If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paperor a
Paper Jam message.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
If the LCD shows the Paper Jam message and you still have a problem, see
B
The machine does not feed paper
from the MP tray.
Make sure that MP tray is chosen in the printer driver.
Fan the paper well and put it back in the tray firmly.
How do I print on envelopes?
You can load envelopes in the MP tray. Your application must be set up to print
the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application. (See your application’s manual for
more information.)
What paper can I use?
There is a paper jam.
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,
glossy paper, envelopes and labels that are made for laser machines. (For details,
139
Print quality difficulties
Difficulties
Suggestions
Printed pages are curled.
Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
Make sure that you choose the Paper Type that suits the print media type you
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
Guide.)
If this problem occurs when making copies or printing received faxes, set
Toner Save mode to Offin the machine menu settings. (See Toner Save in
Chapter 1 of the Advanced User's Guide)
Set Toner Save mode to Offin the Advanced tab in the printer driver. (See
Advanced tab in the Software User's Guide.)
In the Basic tab of the printer driver, click the Settings button and check the
Enhance Black Printing check box.
Network difficulties
Difficulties
Suggestions
Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more
information.
Make sure your machine is powered on and is on-line and in the Ready mode.
Print the Network Configuration list to see your current Network settings. (See
Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable
to the hub to verify that the cable and network connections are good. If possible,
try connecting the machine to a different port on your hub using a different cable.
You can check the current wired network status from the Network control panel
menu.
(Windows®)
The network scanning feature
does not work.
It is necessary to set the third-party Security/Firewall Software to allow Network
scanning. To add port 54925 for Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
(Macintosh)
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
model list in ControlCenter2.
140
Troubleshooting
Network difficulties (continued)
Difficulties
Suggestions
(Windows® only)
The network PC-Fax Receive
feature does not work.
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
(Windows®) The firewall setting on your PC may be rejecting the necessary
network connection. (For details, see the instructions above.)
Your computer cannot find your
machine.
(Macintosh) Re-select your machine in the Device Selector application located
in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from
the Model pop-up menu of ControlCenter2.
Other
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine
off and unplug the power cord. Wait for ten minutes, then plug in the power cord
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a
different known working outlet and turn on the machine.
B
141
Setting Dial Tone detection
B
Telephone line interference
B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detectionyou can make your machine dial
as soon as it detects a dial tone. This setting
can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems with dialling you should change
back to the default No Detectionsetting.
If you are having difficulty sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you adjust the Equalization for compatibility
to reduce the modem speed for fax
operations.
a Press Menu, 2, 0, 1.
b Press a or b to choose
Basic(for VoIP), Normalor High.
Basic(for VoIP)reduces the
a Press Menu, 0, 5.
modem speed to 9600 bps and turns
the error correction mode (ECM) off.
Press Menu, 0, 4 (for New Zealand).
For a standard telephone line: If you
regularly experience interference on
your standard telephone line try this
setting.
b Press a or b to choose Detectionor
No Detection.
Press OK.
c Press Stop/Exit.
If you are using VoIP: VoIP service
providers offer fax support using
various standards. If you regularly
experience fax transmission errors
try this setting.
Normalsets the modem speed at
14400 bps.
Highsets the modem speed at
33600 bps.
Press OK.
c Press Stop/Exit.
Note
When you change the Compatibility to
Basic(for VoIP), the ECM feature is
only available for colour fax sending.
142
Troubleshooting
Improving the print quality
B
If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable connections or try printing a
different document. If the printout or test page printed from the machine has a quality problem,
check the following steps first. And then, if you still have a print quality problem, check the chart
below and follow the recommendations.
Note
Brother does not recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with toner from other sources.
a To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
b Check that the drum unit and toner cartridges are installed properly.
Examples of poor print
quality
Recommendation
White lines, bands or ribbing
across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstu
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colours are light or unclear on
the whole page
Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
Make sure that you choose the correct media type in the printer driver
or in the machine's Paper Type menu setting. (See Acceptable paper
User's Guide.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
B
Shake all four toner cartridges gently.
Wipe the laser scanner windows with a dry lint-free soft cloth. (See
143
Examples of poor print
quality
Recommendation
White streaks or bands down
the page
Wipe the laser scanner windows with a dry lint-free soft cloth. (See
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Identify the missing colour and put in a new toner cartridge. (See
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnoqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Coloured streaks or bands
down the page
Clean all four corona wires (one for each colour) inside the drum unit
Make sure the corona wire green tabs are at their home positions (a).
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmno
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmn
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Replace the toner cartridge that matches the colour of the streak or
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Coloured lines across the page If coloured lines appear at 30 mm intervals, replace the toner
cartridge that matches the colour of the line. (See Replacing a Toner
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
If coloured lines appear at 94 mm intervals, put in a new drum unit.
White spots or hollow print
Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu match the type of paper you are using.
tab in the Software User's Guide.)
ABCDEFGHIJKLMNOPQRSTVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. bcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Check the machine’s environment. Conditions such as high humidity
can cause white spots or hollow print. (See To use the product safely
in the Safety and Legal Booklet.)
144
Troubleshooting
Examples of poor print
quality
Recommendation
Completely blank or some
colours are missing
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Coloured spots at 94 mm
If the problem is not solved after printing, the drum may have foreign
material, such as glue from a label, stuck on the drum surface. Clean
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
94 mm
94 mm
Coloured spots at 30 mm
Identify the colour causing the problem and put in a new toner
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuwyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
30 mm
30 mm
Toner scatter or toner stain
Check the machine's environment. Conditions such as high humidity
and high temperatures may cause this print quality problem. (See
Choosing a location in the Safety and Legal Booklet.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Identify the colour causing the problem and put in a new toner
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
B
145
Examples of poor print
quality
Recommendation
The colour of your printouts is
not what you expected
Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
Adjust the colour by using the custom setting in the printer driver and
by using the control panel of the machine. Colours the machine can
print and colours you see on a monitor are different. The machine
may not be able to reproduce the colours on your monitor.
If colours appear in the printed grey areas, make sure there is a check
in the Improve Grey Colour check box of the printer driver. (See
®
Basic tab for Windows printer driver, Advanced tab for Macintosh
printer driver or Features for Macintosh BR-Script printer driver in the
Software User's Guide.)
If shaded areas look dull, remove the check from the Improve Grey
Colour check box.
If a printed black graphic is too light, choose Enhance Black Printing
®
mode in the printer driver. (See Settings Dialog for Windows printer
®
driver, Advanced options for Windows BR-Script printer driver, Print
Settings for Macintosh printer driver or Printer Features for Macintosh
BR-Script printer driver in the Software User's Guide.)
Identify the colour causing the problem and put in a new toner
All one colour
Colour misregistration
Make sure that the machine is on a solid level surface.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
146
Troubleshooting
Examples of poor print
quality
Recommendation
Uneven density appears
periodically across the page
Adjust the contrast or brightness when you are in copy mode. (See
Adjusting Contrast, Colour and Brightness in Chapter 7 of the
Advanced User's Guide.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvw
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Identify the colour that is uneven and put in a new toner cartridge for
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Thin lines do not print
Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
Change the print resolution.
®
If you use a Windows printer driver, choose Improve Pattern
Printing or Improve Thin Line in Settings from the Basic tab. (See
Settings Dialog in the Software User's Guide.)
Wrinkle
Change to the recommended type of paper.
Make sure that the back cover is closed properly.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Make sure that the two grey levers inside the back cover are in the up
position.
Make sure that the media type settings in the printer driver and in the
machine’s Paper Type menu matches the type of paper you are
Basic tab in the Software User's Guide.)
Offset image
Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
Basic tab in the Software User's Guide.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Make sure that the two grey levers inside the back cover are in the up
position.
B
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Check the machine’s environment. Conditions such as low humidity
and low temperatures may cause this print quality problem. (See
Choosing a location in the Safety and Legal Booklet.)
147
Examples of poor print
quality
Recommendation
Poor fixing
Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
Basic tab in the Software User's Guide.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Make sure that the two grey levers inside the back cover are in the up
position.
Choose Improve Toner Fixing mode in the printer driver. (See Other
®
Print Options (For Windows printer driver), Advanced options (For
®
Windows BR-Script printer driver), Print Settings (For Macintosh
printer driver) or Printer Features (For Macintosh BR-Script printer
driver) in the Software User's Guide.)
If this selection does not provide enough improvement, change the
printer driver setting in Media Type to a thick setting.
Curled or wavy
Choose Reduce Paper Curl mode in the printer driver when you do
not use our recommended paper. (See Other Print Options (For
®
®
Windows printer driver), Advanced options (For Windows
BR-Script printer driver), Print Settings (For Macintosh printer driver)
or Printer Features (For Macintosh BR-Script printer driver) in the
Software User's Guide.)
If you do not use the machine often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray.
Also, fan the paper stack and then rotate the paper 180 in the paper
tray.
Store the paper where it will not be exposed to avoid high
temperatures and high humidity.
Open the back cover (face up output tray) to let the printed paper out
on the back output tray.
148
Troubleshooting
Examples of poor print
quality
Recommendation
Envelope creases
Make sure that the two grey envelope levers are pulled down when
you are printing envelopes.
If creases occur with the envelope levers in the envelope position,
print with the back cover opened and feed one envelope at a time
from the MP tray.
B
149
Reset functions
B
Machine Information
B
The following reset functions are available:
Checking the Serial Number
B
1 Network
You can reset the internal print server
back to its default factory settings such as
You can see the machine’s Serial Number on
the LCD.
the password and IP address information.
a Press Menu, 8, 1.
b Press Stop/Exit.
2 Address & Fax
Address & Fax resets the following
settings:
Address Book
(One Touch Dial/Speed Dial/Setup
Groups)
Programmed fax jobs in the memory
(Polled TX, Delayed Fax)
Station ID
(name and number)
Coverpage Msg
(comments)
Remote Fax Option
(Remote Access Code, Fax Storage,
Fax Forwarding, Paging and PC-Fax)
Report settings
(Transmission Verification Report/Tel
Index List/Fax Journal)
Setting Lock password
3 All Settings
You can reset all the machine settings
back to the settings that were set at the
factory.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
Note
Unplug the interface cable before you
choose Networkor All Settings.
150
Troubleshooting
How to reset the machine
B
a Press Menu, 0, 7.
Press Menu, 0, 6 (for New Zealand).
b Press a or b to choose the reset function
you want to use.
Press OK.
c Do one of the following;
To reset the settings, press 1 and go
To exit without making changes,
d You will be asked to rebootthe machine.
Do one of the following;
To reboot the machine press 1. The
machine will begin the reset.
To exit without rebooting the
e Press Stop/Exit.
Note
You can also reset the Network settings
by pressing Menu, 7, 0.
B
151
Menu and features
C
C
d Press a or b to scroll to your next menu
On-screen
programming
selection.
C
e Press OK.
When you have finished setting an
option, the LCD will show Accepted.
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
f Press Stop/Exit to exit Menu mode.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
How to access the menu
mode
C
a Press Menu.
b Choose an option.
Press 1 for General Setup menu.
Press 2 for Fax menu.
Press 3 for Copy menu.
Press 4 for Printer menu.
Press 5 for USB Direct I/F menu.
Press 6 for Print Reports menu.
Press 7 for Network menu.
Press 8 for Machine Info. menu.
Press 9 for Service menu.
Press 0 for Initial Setup menu.
1
This will appear only when the LCD shows an
error message.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
c Press OK when the option you want
appears on the LCD.
The LCD will then show the next menu
level.
152
Menu and features
Menu table
C
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Level 1
Level 2
Level 3
Level 4
Options
0Sec
Descriptions
Page
1.General Setup 1.Mode Timer
—
—
Sets the time to
return to Fax mode
and the time the
machine will change
from individual user
to public user mode
when using Secure
Function Lock.
30Secs
1 Min
2 Mins*
5Mins
Off
2.Paper
1.Paper Type 1.MP Tray
Thin
Sets the type of
paper in the paper
tray.
19
Plain*
Thick
Thicker
Recycled Paper
Glossy Paper
Thin
2.Tray#1
3.Tray#2
Sets the type of
paper in the paper
tray.
19
19
Plain*
Thick
Thicker
Recycled Paper
Thin
Sets the type of
paper in the paper
tray.
(This menu
only appears if
you have the
optional
Plain*
Thick
C
Thicker
Recycled Paper
tray#2.)
1
See Advanced User's Guide.
See Software User's Guide
2
The factory settings are shown in Bold with an asterisk.
153
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General Setup 2.Paper
2.Paper Size 1.MP Tray
A4*
Sets the size of the
paper in the paper
tray.
19
(Continued)
(Continued)
Letter
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
Any
2.Tray#1
A4*
Sets the size of the
paper in the paper
tray.
19
Letter
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
A4*
3.Tray#2
Sets the size of the
paper in the paper
tray.
19
(This menu
only appears if
you have the
optional
Letter
Legal
Executive
A5
tray#2.)
B5
B6
Folio
1
See Advanced User's Guide.
See Software User's Guide
2
The factory settings are shown in Bold with an asterisk.
154
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General Setup 3.Volume
1.Ring
—
Off
Adjusts the ring
volume.
10
(Continued)
Low
Med*
High
Off
2.Beeper
—
—
Adjusts the volume
level of the beeper.
10
10
Low
Med*
High
Off
3.Speaker
Adjusts the speaker
volume.
Low
Med*
High
On
4.Ecology
1.Toner Save
2.Sleep Time
—
—
Increases the page
yield of the toner
cartridge.
Off*
Range varies
depending on
models.
Conserves power.
003Min*
5.Tray Use
1.Copy
—
Tray#1 Only
Tray#2 Only
Chooses the tray that
will be used for Copy
mode.
20
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
2.Fax
—
Tray#1 Only
Tray#2 Only
MP Only
Chooses the tray that
will be used for Fax
mode.
20
MP>T1>T2
T1>T2>MP*
C
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
1
See Advanced User's Guide.
See Software User's Guide
2
The factory settings are shown in Bold with an asterisk.
155
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General Setup 5.Tray Use
3.Print
—
Tray#1 Only
Chooses the tray that
will be used for Print
mode.
21
(Continued)
(Continued)
Tray#2 Only
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
6.LCD Contrast
—
—
—
Adjusts the contrast
of the LCD.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
7.Security
1.Function Lock
2.Setting Lock
—
Can restrict selected
machine operation
for up to 25 individual
users and all other
non-authorized
Public users.
—
—
—
Stops unauthorized
users from changing
the machine’s
current settings.
8.Document Scan 1.Glass ScanSize
A4*
Adjusts the scan
area of the scanner
glass to the size of
the document.
30
Letter
2.File Size 1.Color
Small
You can set your own
default settings of the
data compression
rate.
Middle*
Large
2.Gray
Small
Middle*
Large
3.Duplex Scan
MFC-9465CDN
—
Long edge*
Chooses the duplex
scanning format.
(
Short edge
only)
1
2
See Advanced User's Guide.
See Software User's Guide
The factory settings are shown in Bold with an asterisk.
156
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
1.Setup Receive 1.Ring Delay
(02- 10)
Sets the number of
rings before the
machine answers in
Fax Only or Fax/Tel
mode.
35
(In Fax mode only)
02*
(Example for
Australia)
2.F/T Ring Time 20 Secs
Sets the fast
35
double-ring time in
Fax/Tel mode.
30 Secs*
40 Secs
70 Secs
3.Fax Detect
On*
Receives fax
36
45
messages without
pressing Mono Start
or Colour Start.
Off
4.Remote Codes On(l51, #51)
Off*
Allows you to answer
all calls at an
extension or external
phone and use codes
to turn the machine
on or off. You can
personalize these
codes.
(l91, #91 for New
Zealand)
5.Auto Reduction On*
Cuts the size of
incoming faxes.
Off
6.Print Density
Makes printouts
darker or lighter.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
7.Polling RX
Standard*
Secure
Timer
Sets up your machine
to poll another fax
machine.
8.Fax Rx Stamp On
Off*
Prints the received
time and date on the
top of the received
faxes.
9.Duplex
On
Off*
Prints receive faxes
on both sides of the
paper.
C
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
157
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
2.Setup Send
1.Contrast
Auto*
Changes the
lightness or darkness
of faxes you send.
(Continued)
(In Fax mode only)
Light
Dark
2.Fax Resolution Standard*
Sets the default
resolution for
outgoing faxes.
Fine
S.Fine
Photo
3.Delayed Fax
4.Batch TX
—
Sets the time of day in
24 hour format that
the delayed faxes will
be sent.
On
Combines delayed
faxes going to the
same fax number at
the same time of day
into one transmission.
Off*
5.Real Time TX Next Fax:On
Sends a fax without
using the memory.
Next Fax:Off
On
Off*
6.Polled TX
Standard*
Sets up your machine
with a document to be
retrieved by another
fax machine.
Secure
7.Coverpg Setup Next Fax:On
Automaticallysendsa
cover page you have
programmed.
Next Fax:Off
On
Off*
Print Sample
8.Coverpage Note
—
Sets up your own
comments for the fax
cover page.
9.Overseas Mode On
Off*
If you are having
difficulty sending
faxes overseas, set
this to On.
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
158
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
3.Address Book 1.One Touch Dial
—
Stores up to 16 One
Touch Dial numbers,
so you can dial by
pressing one key
(and Mono Start or
Colour Start).
49
(Continued)
2.Speed Dial
—
—
Stores up to 300
Speed Dial numbers,
so you can dial by
pressing only a few
keys (and Mono
Start or Colour
Start).
50
31
3.Setup Groups
Sets up to 20 Group
numbers for
Broadcasting.
4.Report Setting 1.Transmission On
On+Image
Sets initial setup for
Transmission
Verification Report.
Off*
Off+Image
2.Journal Period Every 50 Faxes* Sets the interval for
automatic printing of
Every 6 Hours
the Fax Journal.
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Off
5.Remote Fax Opt 1.Forward/Store Off*
Sets the machine to
forward fax
Fax Forward
Fax Storage
PC Fax Receive
messages, to store
incoming faxes in the
memory (so you can
retrieve them while
you are away from
your machine), or to
send faxes to your
PC.
(Backup Print)
If you chose Fax
Forward or PC-Fax
Receive, you can turn
on the safety feature
Backup Print.
C
2.Remote Access ---l
Sets your own code
for Remote Retrieval.
3.Print Document
—
Prints incoming faxes
stored in the memory.
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
159
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
6.Dial Restrict. 1.Dial Pad
Off*
You can set the
machine to restrict
dialling when using
the dial pad.
(Continued)
Enter # twice
On
2.One Touch Dial Off*
You can set the
machine to restrict
the dialling of
Enter # twice
On
One Touch numbers.
3.Speed Dial
Off*
You can set the
machine to restrict
the dialling of Speed
Dial numbers.
Enter # twice
On
7.Remaining Jobs
—
—
You can check which
jobs are in the
memory and lets you
cancel scheduled
jobs.
0.Miscellaneous 1.Compatibility High*
Adjusts the
142
equalization for
transmission
Normal
Basic(for VoIP) difficulties.
VoIP service
providers offer fax
support using various
standards. If you
regularly experience
fax transmission
errors, choose
Basic(for VoIP).
2.Distinctive On
Use with telephone
company distinctive
ringing service allows
you to have a voice
number and fax
41
(Not available in
New Zealand)
Off*
number on the one
telephone line.
2.Faxability
On
If you have FaxAbility
from Telecom, you
can use this function
to store the ringing
pattern of your fax
number. And if you
set in to ON, you
should use the
39
(For New Zealand Off*
Only)
registered number
only.
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
160
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
3.Copy
1.Quality
—
Auto*
You can choose the
Copy resolution for
your type of
Text
Photo
Graph
document.
2.Brightness
—
—
Adjust the brightness
for copies.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
3.Contrast
Adjusts the contrast
for copies.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
4.Color Adjust 1.Red
Adjusts the red colour
for copies.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
2.Green
Adjusts the green
colour for copies.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
3.Blue
Adjusts the blue
colour for copies.
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
1
See Advanced User's Guide.
C
The factory settings are shown in Bold with an asterisk.
161
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Printer
1.Emulation
—
Auto*
Chooses the
emulation mode.
HP LaserJet
BR-Script 3
2.Print Options 1.Internal Font 1.HP LaserJet
Prints a list of the
machine’s internal
fonts.
2.BR-Script 3
2.Configuration
—
Prints a list of the
machine’s printer
settings.
3.Test Print
—
Prints a test page.
3.Duplex
—
Off*
Enables or disables
duplex printing. You
can also choose long
edge or short edge
duplex printing.
On(Long Edge)
On(Short Edge)
4.Output Color
—
Auto*
Color
B&W
Chooses colour or
black & white printed
documents. If you
choose Auto, the
machine selects a
suitable option for the
document (color or
B&W).
5.Reset Printer
6.Calibration
—
—
—
1.Reset
2.Exit
Restores the printer
settings to the original
factory default
settings.
Calibrate
Reset
Adjusts the colour
density or returns the
colour calibration to
the factory settings.
110
111
7.Auto Regist.
1.Start
2.Exit
Adjust the print
position of each
colour automatically.
1
See Advanced User's Guide.
See Software User's Guide.
2
The factory settings are shown in Bold with an asterisk.
162
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Printer
8.Manual Regist. 1.Print Chart
—
Print the chart to
manually check the
registration of the
colours.
111
(Continued)
2.Set Regist. 1 Magenta Left
2 Cyan Left
Sets the correction
value on the chart you
printed from
3 Yellow Left
Print Chart.
4 Magenta Center
5 Cyan Center
6 Yellow Center
7 Magenta Right
8 Cyan Right
9 Yellow Right
9.Frequency
—
Normal*
Low
Sets the interval time
you want to carry out
the auto registration
and the calibration.
111
Off
1
See Advanced User's Guide.
See Software User's Guide.
2
The factory settings are shown in Bold with an asterisk.
C
163
Level 1
Level 2
Level 3
Options
Descriptions
Page
5.USB Direct I/F 1.Direct Print 1.Paper Size
A4*
Sets the paper size
when printing directly
from the USB flash
memory drive.
54
Letter
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
Thin
2.Media Type
Sets the media type
when printing directly
from the USB flash
memory drive.
54
Plain*
Thick
Thicker
Recycled Paper
Glossy Paper
3.Multiple Page 1in1*
Sets the page style
when printing multiple
pages directly from
the USB Flash
55
2in1
4in1
memory drive.
9in1
16in1
25in1
1 in 2x2 pages
1 in 3x3 pages
1 in 4x4 pages
1 in 5x5 pages
4.Orientation
5.Collate
Portrait*
Sets the page
55
55
orientation when
printing directly from
the USB Flash
memory drive.
Landscape
On*
Enables or disables
the page collation
when printing directly
from the USB Flash
memory drive.
Off
1
See Software User's Guide.
The factory settings are shown in Bold with an asterisk.
164
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
5.USB Direct I/F 1.Direct Print 6.Print Quality Normal*
Sets the print quality
option when printing
directly from the USB
Flash memory drive.
55
(Continued)
(Continued)
Fine
7.PDF Option
Document*
Sets the PDF option
whether to print
comments (Markup)
55
Document&Markup
Document&Stamps or stamps in the PDF
file along with the text.
8.Index Print
1.Resolution
Simple*
Sets the index print
option, simple format
or details.
55
Details
2.Scan to USB
Color 100 dpi*
Color 200 dpi
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
Sets the resolution to
send the scanned
data to USB Flash
memory drive.
B&W 200x100 dpi
2.File Name
—
Enter the file name of
the scanned data.
1
See Software User's Guide.
The factory settings are shown in Bold with an asterisk.
C
165
Level 1
Level 2
Level 3
Options
Descriptions
Page
6.Print Reports 1.XMIT Verify
1.View on LCD
2.Print Report
—
—
Prints a Report for
your last
transmission.
2.Help List
—
—
Prints the Help List so
you can see at-a-
glance how to quickly
program your
machine.
3.Tel Index List 1.Numeric
—
—
Lists names and
numbers stored in the
One Touch and
2.Alphabetic
Speed Dial memory,
in numerical or
alphabetical order.
4.Fax Journal
—
—
Lists information
about your last 200
incoming and
outgoing faxes. (TX
means Transmit. RX
means Receive.)
5.User Settings
6.Network Config
—
—
—
—
Lists your settings.
Lists your Network
settings.
7.Drum Dot Print
8.Order Form
—
—
—
—
Prints the drum dot
check sheet.
You can print an
accessories order
form to fill out and
send to you Brother
dealer.
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
166
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
1.TCP/IP
1.Boot Method
—
Auto*
Chooses the BOOT
method that best
suits your needs.
Static
RARP
BOOTP
DHCP
2.IP Address
3.Subnet Mask
4.Gateway
—
—
—
—
—
[000-255].[000-255]. Enter the IP address.
[000-255]. [000-255]
[000-255].[000-255]. Enter the Subnet
[000-255]. [000-255] mask.
[000-255].[000-255]. Enter the Gateway
[000-255]. [000-255] address.
5.Node Name
6.WINS Config
BRNXXXXXXXXXXXX Enter the Node
name.
Auto*
Chooses the WINS
configuration mode.
Static
Primary
7.WINS Server
—
Specifies the IP
address of the
primary or secondary
WINS server.
[000-255].[000-255].
[000-255]. [000-255]
Secondary
[000-255].[000-255].
[000-255]. [000-255]
8.DNS Server
—
Primary
Specifies the IP
address of the
primary or secondary
DNS server.
[000-255].[000-255].
[000-255]. [000-255]
Secondary
[000-255].[000-255].
[000-255]. [000-255]
9.APIPA
0.IPv6
—
—
On*
Automatically
allocates the IP
address from the
link-local address
range.
Off
On
Enable or Disable the
IPv6 protocol. If you
want to use the IPv6
protocol, visit
Off*
for more information.
C
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
167
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
2.Ethernet
—
—
Auto*
Chooses the
Ethernet link mode.
(Continued)
100B-FD
100B-HD
10B-FD
10B-HD
3.Status
—
—
Active 100B-FD
Active 100B-HD
Active 10B-FD
Active 10B-HD
Shows the Ethernet
link status.
Inactive
4.MAC Address
5.Scan To FTP
—
—
—
—
—
Shows the MAC
address of the
machine.
Color 100 dpi*
Color 200 dpi
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
Chooses the file
format to send the
scanned data via
FTP.
B&W 200x100 dpi
6.ScanTo Network
—
—
Color 100 dpi*
You can scan a black
and white or colour
document directly to
a CIFS server on
your local network or
on the internet.
Color 200 dpi
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
0.Network Reset 1.Reset
—
—
1.Yes
2.No
—
Restore all network
settings to factory
default.
2.Exit
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
168
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
8.Machine Info. 1.Serial No.
—
—
You can check the
serial number of your
machine.
150
2.Page Counter
—
Total
You can check the
number of total
pages the machine
has printed during its
life.
Fax/List
Copy
Print
—
3.Parts Life
1.Drum
You can check the
percentage of a
machine part’s life
that remains
2.Belt Unit
3.Fuser
—
—
available.
4.Laser
—
(PF Kit 2 appears
only if you installed
the optional paper
tray.)
5.PF Kit MP
6.PF Kit 1
7.PF Kit 2
—
—
—
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
C
169
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial Setup 1.Receive Mode
—
Fax Only*
Chooses the receive
mode that best suits
your needs.
33
Fax/Tel
External TAD
Manual
2.Date&Time
1.Date&Time
—
Puts the date and
time on the LCD and
in headings of faxes
you send.
See
See
.
.
2.Daylight Save On
Off*
Changes for Daylight
Savings Time
manually.
3.Time Zone
UTCXXX:XX
Sets the time zone
for your country.
See
See
.
.
3.Station ID
4.Tone/Pulse
—
Fax:
Sets your name and
fax number to appear
on each page you
fax.
Tel:
Name:
Tone*
Pulse
—
—
Chooses the dialling
mode.
(not available in
New Zealand)
4.Dial Tone
Detection
You can shorten the
dial tone detect
pause.
142
(for New Zealand)
5.Dial Tone
No Detection*
5.Dial Prefix
(for New Zealand)
6.Dial Prefix
—
—
Sets a prefix number
that will always be
added before the fax
number every time
you dial.
See
See
.
.
6.Reset
1.Network
1.Reset
2.Exit
Restores all network
settings to factory
default.
(for New Zealand)
7.Reset
2.Address & Fax 1.Reset
Restores all stored
phone numbers and
fax settings.
150
2.Exit
3.All Settings 1.Reset
Restores all the
machine settings to
factory default.
150
2.Exit
1
See Advanced User's Guide.
See Quick Setup Guide.
2
3
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
170
Menu and features
Entering text
C
When setting certain menu selections, such as the Station ID, you will need to type text
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have
printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Press
Key
one
time
two
times
three
times
four
times
five
times
six
times
seven
times
eight
times
nine
times
1
2
3
4
5
6
7
8
9
@
a
d
g
j
.
/
c
f
1
A
D
G
J
@
B
.
/
1
a
d
g
j
@
b
e
h
k
b
e
h
k
n
q
u
x
C
F
I
2
3
4
5
6
R
8
Y
E
i
H
K
l
L
m
p
t
o
r
M
s
N
P
O
Q
V
X
m
S
t
n
7
u
9
v
y
T
z
U
W
w
Z
For menu selections that do not allow lower case character selection, please use this reference
table.
Press Key
one time
two times three times four times
five times
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
A
D
G
J
L
M
P
T
O
R
V
Y
M
7
T
9
W
Inserting spaces
C
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
If you entered a letter incorrectly and want to change it, press d or c to move the cursor to the
incorrect character, and then press Clear.
Repeating letters
To enter a character on the same key as the previous character, press c to move the cursor right
before pressing the key again.
171
Special characters and symbols
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press
OK to choose it. The symbols and characters below will appear depending on your menu
selection.
Press l
Press #
Press 0
for
for
for
(space) ! " # $ % & ’ ( ) l + , - . / m
: ; < = > ? @ [ ] ^ _ \ ~ ‘ | { }
Ä Ë Ö Ü À Ç È É 0
172
Specifications
D
D
General
D
Printer Type
Laser
Print Method
Electrophotography by semiconductor laser beam scanning
Memory Capacity
(MFC-9465CDN) 256 MB
(MFC-9460CDN) 128 MB
22 characters 5 lines
LCD (liquid crystal
display)
Power Source
220 - 240 V AC 50/60Hz
Peak:
1200 W
Power Consumption
Copying (Average):
Approx. 570 W
Approx. 1.7 W
Approx. 70 W
Deep Sleep (Average):
Ready (Average):
1
USB connection to PC
2
When making a copy from one sheet
Dimensions
ꢀꢅꢆ mm
ꢀꢁꢂ mm
ꢃꢂꢄ mm
Weight
With Consumables:
26.5 kg
D
173
Noise level
Sound power
Operating
(Colour Copying):
LWAd = 6.68 B (A)
LWAd = 6.67 B (A)
Operating
(Monochrome Copying):
Office equipment with LWAd > 6.30 B (A) is not suitable for use in
room where people do primarily intellectual work. Such equipment
should be placed in separate rooms because of the noise
emission.
Standby:
LWAd = 4.26 B (A)
Sound pressure
Operating (Printing):
Standby:
LPAm = 57 dB (A)
LPAm = 33 dB (A)
1
Measured in accordance with ISO 9296.
Temperature
Humidity
Operating:
Storage:
10 to 32.5C
0 to 40C
Operating:
Storage:
20 to 80% (without condensation)
10 to 90% (without condensation)
ADF (automatic document Up to 35 pages (Staggered) [80 gsm]
feeder)
174
Print media
D
Paper Input
Paper Tray
Paper Type:
Paper Size:
Plain paper, Thin paper or Recycled paper
Letter, A4, B5 (ISO/JIS), A5,
A5 (Long Edge), B6 (ISO), A6, Executive,
Legal and Folio
Paper Weight:
60 to 105 gsm
Maximum Paper Tray
Up to 250 sheets of 80 gsm
Plain paper
Capacity:
Multi-purpose tray (MP tray)
Paper Type:
Envelope, Env. Thin, Env. Thick, Labels ,
Glossy paper, Thin paper, Thick paper,
Thicker paper, Recycled paper,
Bond paper or Plain paper
Paper Size:
Width: 69.8 to 216 mm
Length: 116 to 406.4 mm
Paper Weight:
60 to 163 gsm
Maximum Paper Tray
Up to 50 sheets of 80 gsm Plain paper
Capacity:
Paper Tray 2 (option)
Paper Type:
Plain paper, Thin paper or Recycled paper
Paper Size:
Letter, A4, B5 (ISO/JIS), A5, B6 (ISO),
Executive, Legal and Folio
Paper Weight:
60 to 105 gsm
Maximum Paper Tray
Up to 500 sheets of 80 gsm
Plain paper
Capacity:
Paper Output Face-Down Output Tray
Face-Up Output Tray
Up to 150 sheets (face down print delivery
to the output paper tray)
One sheet (face up print delivery to the
Face up output tray)
176
Specifications
Duplex
Printing
Manual Duplex:
Yes
Yes
A4
Automatic Duplex:
Paper Size
(Automatic Duplex):
Paper Weight
60 to 105 gsm
(Automatic Duplex):
Paper Type
Plain paper, Thin paper, Recycled paperor
Glossy paper
(Automatic Duplex):
1
2
For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine
to avoid the possibility of smudging.
60 to 105 gsm for duplex print.
D
177
Fax
D
Compatibility
Modem Speed
ITU-T Super Group 3
Automatic Fallback:
Yes
33,600 bps
2-sided (Duplex) Print
Receiving
Automatic 2-sided (Duplex)
Sending (MFC-9465CDN)
Yes (from ADF)
Scanning Width
Printing Width
Greyscale
Max. 208 mm
Max. 208 mm
8 bit/256 levels
Horizontal:
Resolution
8 dot/mm
Vertical
Standard:
3.85 line/mm (Mono)
7.7 line/mm (Colour)
7.7 line/mm (Mono)
7.7 line/mm (Colour)
7.7 line/mm (Mono)
15.4 line/mm (Mono)
Fine:
Photo:
Superfine:
16 (8 2)
One Touch Dial
Speed Dial
300 stations
Up to 20
Groups
Broadcasting
Automatic Redial
Memory Transmission
366 stations
3 times at 5 minute intervals
Up to 500 pages
Out of Paper Reception
Up to 500 pages
1
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
2
Black & White only
178
Specifications
Copy
D
Colour/Black
Copy Width
Yes/Yes
Max. 210 mm
Yes (from ADF)
Automatic 2-sided (Duplex)
Copy (MFC-9465CDN)
Multiple Copies
Reduce/Enlarge
Resolution
Stacks or Sorts up to 99 pages
25% to 400% (in increments of 1%)
Up to 1200 600 dpi
First Copy Out Time
(Monochrome)
Less than 19 seconds (from the READY mode and standard
tray)
First Copy Out Time
(Colour)
Less than 21 seconds (from the READY mode and standard
tray)
D
179
Scanner
D
Colour/Black
Yes/Yes
®
®
TWAIN Compliant
Yes (Windows 2000 Professional/Windows XP/
®
®
Windows XP Professional x64 Edition/Windows Vista /
®
Windows 7)
Mac OS X 10.4.11 – 10.6.x
®
®
®
WIA Compliant
Yes (Windows XP/Windows Vista /Windows 7)
48 bit internal / 24 bit external colour
Colour Depth
Resolution
Up to 19200 19200 dpi (interpolated)
Up to 1200 2400 dpi (optical) (from Scanner Glass)
Up to 1200 600 dpi (optical) (from ADF)
Scanning Width
Max. 210 mm
Automatic 2-sided
(Duplex) Scanning
(MFC-9465CDN)
Yes (from ADF)
Greyscale
256 levels
1
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
2
Maximum 1200 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows®
(resolution up to 19200 19200 dpi can be chosen by using the scanner utility)
7
180
Specifications
Printer
D
Automatic 2-sided
(Duplex) Print
Yes
®
Emulations
Resolution
PCL6, BR-Script3 (PostScript 3™)
600 dpi 600 dpi, 2400 dpi (2400 600) quality
Up to 14 sides/minute (Up to 7 sheets/minute)
Print Speed
(Monochrome Duplex)
(A4 size)
Print Speed
(Colour Duplex)
Up to 14 sides/minute (Up to 7 sheets/minute)
(A4 size)
Print Speed
(Monochrome)
Up to 24 pages/minute (A4 size)
Print Speed
(Colour)
Up to 24 pages/minute (A4 size)
First Print Out Time
(Monochrome)
Less than 16 seconds (from the READY mode and standard tray)
Less than 16 seconds (from the READY mode and standard tray)
First Print Out Time
(Colour)
1
The print speed may vary depending on the type of document you print.
D
181
Interfaces
D
USB
Use a USB cable (Type A/B) that is no more than 2 meters long.
Use an Ethernet UTP cable category 5 or greater.
Ethernet
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a
USB 1.1 interface.
2
3
Third-party USB ports are not supported.
182
Specifications
Direct Print feature
D
Compatibility
PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother
printer driver), TIFF (scanned by all Brother MFC or DCP models),
®
PostScript 3™ (created by Brother BR-Script 3 printer driver), XPS
version 1.0.
Interface
USB direct interface
1
PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
D
183
Computer requirements
D
Minimum System Requirements and Supported PC Software Functions
Computer Platform & Processor
Minimum
Recommended
Hard Disk Space Supported Supported
Operating System
Version
Minimum Speed RAM
RAM
to install
PC
Software
Functions
PC
Interface
For
For
Drivers Applications
®
®
®
®
64 MB
256 MB 150 MB 500 MB Printing, USB,
Windows
Windows
Intel Pentium II
or equivalent
10/100
Base Tx
Operating 2000
PC-Fax
,
Scanning
System
Professional
(Ethernet)
®
128 MB
Windows
XP
Home
®
Windows
XP
Professional 2 6
®
®
256 MB 512 MB
Windows
XP
64-bit(Intel 64 or
AMD64)
Professional supported CPU
x64
Edition
®
®
Windows
512 MB 1 GB
500 MB 1.2 GB
Intel Pentium 4
or equivalent
Vista
®
64-bit(Intel 64 or
AMD64)
supported CPU
®
®
®
1 GB
(32-bit)
2 GB
1 GB
(32-bit)
2 GB
650 MB
Windows
Intel Pentium 4
or equivalent
7
®
64-bit(Intel 64 or
AMD64)
(64-bit)
(64-bit)
supported CPU
184
Specifications
Minimum System Requirements and Supported PC Software Functions
Computer Platform & Processor
Minimum
Recommended
Hard Disk Space Supported Supported
Operating System
Version
Minimum Speed RAM
RAM
to install
PC
Software
Functions
PC
Interface
For
For
Drivers Applications
®
®
®
Windows
256 MB 512 MB 50 MB
N/A
Printing 10/100
Windows
Intel Pentium III
or equivalent
®
Base Tx
(Ethernet)
Operating Server
2003
(print only
via
System
network)
®
Windows
64-bit(Intel 64 or
AMD64)
®
Server
2003 x64 supported CPU
Edition
(print only
via
network)
®
®
Windows
512 MB 2 GB
Intel Pentium 4
or equivalent
®
Server
®
2008
(print only
via
64-bit(Intel 64 or
AMD64)
supported CPU
network)
®
Windows
64-bit(Intel 64 or
AMD64)
®
Server
2008 R2
(print only
via
supported CPU
network)
Macintosh Mac OS X PowerPC G4/G5 512 MB 1 GB
80 MB
400 MB Printing, USB,
®
Operating 10.4.11
PC-Fax 10/100
Intel Core™
Processor
System
10.5.x
Base Tx
(Ethernet)
Send ,
Scanning
®
Mac OS X
10.6.x
1 GB
2 GB
Intel Core™
Processor
1
2
3
4
5
6
Internet Explorer® 6.0 or greater.
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
Third-party USB ports are not supported.
PC-Fax supports black and white only.
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000.
PaperPort™ 12SE supports Microsoft® SP3 or higher for Windows® XP and SP2 or higher for Windows Vista® and
Windows® 7.
D
All trademarks, brand and product names are property of their respective companies.
185
Consumable items
D
Toner Cartridge Life
Starter Toner Cartridge:
Black
Approx. 2,500 pages (A4)
Approx. 1,500 pages (A4)
Cyan, Magenta, Yellow
Standard Toner Cartridge:
TN-340BK (Black):
Approx. 2,500 pages (A4)
Approx. 1,500 pages (A4)
Approx. 1,500 pages (A4)
Approx. 1,500 pages (A4)
TN-340C (Cyan):
TN-340M (Magenta):
TN-340Y (Yellow):
High Capacity Toner Cartridge:
TN-345C (Cyan):
Approx. 3,500 pages (A4)
Approx. 3,500 pages (A4)
Approx. 3,500 pages (A4)
TN-345M (Magenta):
TN-345Y (Yellow):
Super High Capacity Toner Cartridge:
TN-348BK (Black):
Approx. 6,000 pages (A4)
Approx. 6,000 pages (A4)
Approx. 6,000 pages (A4)
Approx. 6,000 pages (A4)
TN-348C (Cyan):
TN-348M (Magenta):
TN-348Y (Yellow):
DR-340CL
Drum Unit
Approx. 25,000 pages (A4)
Approx. 50,000 pages (A4)
Approx. 50,000 pages (A4)
Belt Unit
BU-300CL
WT-300CL
Waste Toner Box
1
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
Drum yield is approximate, and may vary by type of use.
Note
• Brother does not recommend the use of consumables other than genuine Brother
consumables.
• Your machine warranty may not cover any damage arising from the use of non genuine Brother
consumables.
186
Specifications
Network (LAN)
D
Note
For details about the full Network specifications, see Network User's Guide.
LAN
You can connect your machine to a network for Network Printing,
®
Network Scanning, PC-Fax Send, PC-Fax Receive (Windows only)
and Remote Setup . Also included is Brother BRAdmin Light
Network Management software.
Wired Network
Security
APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,
SMTP, POP), SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP,
EAP-TLS, EAP-TTLS), Kerberos
1
2
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
D
187
Index
E
A
D
ADF (automatic document feeder)
Answering machine (TAD)
Apple Macintosh
See Software User’s Guide.
Automatic
fax receive .............................................34
easy receive .......................................36
Fax Detect ..........................................36
Dialling
using the Search key ............................ 48
specification ........................................ 183
Document
Drum unit
B
Belt unit
E
C
Equalization ........................................... 142
Comm. Error ....................................... 113
Out of Memory .................................... 117
Print Unable XX .................................. 117
Cleaning
corona wires ..........................................99
laser scanner windows ..........................95
Connecting
external TAD (answering machine) .......42
ControlCenter2 (for Macintosh)
See Software User’s Guide.
ControlCenter4 (for Windows )
F
®
See Software User’s Guide.
Copy
Cordless telephone (non-Brother) ............45
Fax codes
Fax, stand-alone
receiving
188
Fax/Tel mode
N
easy receive ..........................................36
fax receive code ....................................45
receiving faxes ......................................44
telephone answer code .........................45
Network
faxing
See Software User’s Guide.
printing
See Network User’s Guide.
E
scanning
See Software User’s Guide.
G
O
One Touch
H
HELP
Menu Table .........................................153
P
how to load ........................................... 11
in multi-purpose tray .......................... 13
recommended ...................................... 23
PaperPort™ 12SE with OCR
L
M
Machine information
how to reset the machine ....................151
Macintosh
See Software User’s Guide and Help in the
PaperPort™ 12SE application to access
How-to-Guides.
PC-Fax
See Software User’s Guide.
See Software User’s Guide.
Presto! PageManager
replacing
See Software User's Guide. See also Help
in the Presto! PageManager application.
Print
specifications ...................................... 181
Printing
toner cartridge ....................................68
Manual
Mode, entering
See Software User’s Guide.
189
Serial number
how to find
Q
See inside front cover
Quality
Sockets
EXT
group dial
external telephone ............................. 44
TAD (answering machine) ................. 42
One Touch dial
Speed Dial
T
TAD (telephone answering device),
recording OGM ..................................... 43
Telephone line
connections .......................................... 43
difficulties ............................................ 134
interference ........................................ 142
multi-line (PABX) .................................. 43
Toner cartridge
Troubleshooting ..................................... 134
if you are having difficulty
incoming calls .................................. 137
R
Remote setup
See Software User’s Guide.
Replacing
toner cartridge .......................................68
waste toner box .....................................86
Reports
Transmission Verification ......................31
Resolution
fax (standard, fine, superfine,
S
Scanner glass
Scanning
See Software User’s Guide.
190
V
Volume, setting
E
W
Waste toner box
®
Windows
See Software User’s Guide.
Wireless Network
See Quick Setup Guide and Network
User’s Guide.
191
For Australia Only:
Warranty & Repair – For details about warranty on your Brother Product, the details are listed on
service (repair) of your Brother product you will need to retain a copy of your sales docket and
contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC)
Support – For technical support for your Brother Product other than what you can resolve through
the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting,
Drivers & Software, or contact the Product Support Centre for any technical or customer
care/support enquiry.
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:
Fax:
02 8875 6000
02 9870 7223
Email:
Please visit
a email enquiry.
Web Site:
Solutions Site:
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Phone:
Premium End User Assistance
Auto Attendant Self Help
0900 552 152
0800 652 152
0800 632 467
Brother Recycle Assistance
Fax Assistance
0800 837 822
Email Assistance
Online Help
Web Assistance
Asked Questions, Driver downloads, Warranty information and
Service Centres
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz under Online Help.
The machine is approved for use in the country of purchase only, local Brother companies or their
dealers will only support machines purchased in their own countries.
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