USER’S GUIDE
MFC-250C
MFC-290C
MFC-297C
Version B
UK/IRE/GEN/SAF
Approval Information and Compilation and
Publication Notice
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.
APPROVAL INFORMATION
Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in another country.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
i
EC Declaration of Conformity under the R & TTE
Directive
ii
Table of Contents
Using the documentation.......................................................................................2
Accessing the Software User’s Guide ...................................................................3
Viewing Documentation...................................................................................3
MFC-290C Control panel overview........................................................................6
Loading paper and other print media.....................................................................8
Printable area ................................................................................................12
Acceptable paper and other print media..............................................................13
Recommended print media ...........................................................................13
Handling and using print media.....................................................................14
Choosing the right print media.......................................................................15
Loading documents .............................................................................................17
Using the scanner glass ................................................................................17
Scannable area .............................................................................................18
Power Save mode ...............................................................................................19
Power Save setting........................................................................................19
Mode Timer..........................................................................................................20
Paper settings......................................................................................................20
Paper Type....................................................................................................20
Paper Size.....................................................................................................20
Volume Settings...................................................................................................21
Ring Volume..................................................................................................21
Beeper Volume..............................................................................................21
Speaker Volume............................................................................................21
Automatic Daylight Savings Time........................................................................22
LCD screen..........................................................................................................22
LCD Contrast.................................................................................................22
Sleep Mode .........................................................................................................22
iii
Colour fax transmission .................................................................................27
Changing fax resolution.................................................................................29
Sending a fax manually .................................................................................31
Receive modes....................................................................................................32
Fax only.........................................................................................................33
Receive mode settings ........................................................................................34
Out of Paper Reception.................................................................................35
iv
Voice Operations .................................................................................................36
Tone or pulse.................................................................................................36
Fax/Tel mode ................................................................................................36
Telephone services..............................................................................................37
Setting the Telephone Line Type...................................................................37
BT Call Sign (U.K. only).................................................................................37
Caller ID (U.K. and Ireland only)....................................................................38
Connections...................................................................................................40
Multi-line connections (PBX) .........................................................................40
External and extension telephones......................................................................41
Using remote codes.......................................................................................42
How to Dial ..........................................................................................................44
Manual dialling...............................................................................................44
Speed Dialling ...............................................................................................44
Search ...........................................................................................................44
Fax Redial .....................................................................................................44
Storing numbers ..................................................................................................45
Storing a pause .............................................................................................45
Storing Speed Dial numbers..........................................................................45
Setting up groups for broadcasting................................................................46
Fax reports...........................................................................................................47
Transmission Verification Report...................................................................47
Fax Journal (activity report)...........................................................................47
Reports ................................................................................................................48
How to print a report......................................................................................48
v
How to copy.........................................................................................................50
Sorting copies using the ADF (Monochrome only)
Adjusting Brightness and Contrast ................................................................55
11
Printing photos from a memory card or
Memory cards (MFC-290C and MFC-297C only) or a USB Flash memory
DPOF printing................................................................................................63
Print speed and quality..................................................................................64
Adjusting Brightness and Contrast ................................................................64
Changing the image quality...........................................................................66
Understanding the Error Messages.....................................................................67
vi
PictBridge requirements ................................................................................68
Setting your digital camera............................................................................68
Printing Images..............................................................................................69
DPOF printing................................................................................................69
Printing Images..............................................................................................70
Understanding the Error Messages.....................................................................71
Choosing a location .............................................................................................76
To use the machine safely...................................................................................77
Important safety instructions..........................................................................81
IMPORTANT - For your safety ......................................................................82
Radio interference .........................................................................................83
Legal limitations for copying ................................................................................84
Trademarks..........................................................................................................85
vii
Troubleshooting...................................................................................................86
Dial Tone detection........................................................................................91
Telephone line interference...........................................................................91
Cleaning the print head ...............................................................................105
Checking the serial number.........................................................................107
Packing and shipping the machine....................................................................108
Menu table...................................................................................................110
General..............................................................................................................120
Copy ..................................................................................................................125
Interfaces...........................................................................................................130
Computer requirements.....................................................................................131
Consumable items.............................................................................................132
viii
General Information
1
1
Using the
documentation
Warnings tell you what to do to
prevent possible personal injury.
1
Cautions specify procedures you
must follow or avoid to prevent
possible damage to the machine or
other objects.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Electrical Hazard icons alert you to
possible electrical shock.
Symbols and conventions
used in the documentation
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
1
The following symbols and conventions are
used throughout the documentation.
Improper Setup icons alert you to
devices and operations that are not
compatible with the machine.
Bold
Boldtypefaceidentifiesspecific
buttons on the machine’s
control panel or on the
computer screen.
Italics
Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier Text in Courier New font
New
identifies messages on the
LCD of the machine.
2
General Information
c If the language screen appears, click
your language. The CD-ROM Main
Menu will appear.
Accessing the
Software User’s Guide
1
1
This User’s Guide does not contain all the
information about the machine such as how
to use Printer, Scanner and PC Fax. When
you are ready to learn detailed information
about these operations, read the Software
User’s Guide that is on the CD-ROM.
Viewing Documentation
1
Viewing Documentation
(For Windows®)
1
Note
To view the documentation, from the Start
menu, point to Brother, MFC-XXXX (where
XXXX is your model name) from the
programs group, and then choose
If this window does not appear, use
Windows® Explorer to run the start.exe
program from the root directory of the
Brother CD-ROM.
User’s Guides in HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
d Click Documentation.
e Click the documentation you want to
read.
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
„ HTML documents: Software
User’s Guide in HTML format.
b If the model name screen appears, click
This format is recommended for
viewing on your computer.
your model name.
„ PDF documents: User’s Guide for
stand-alone operations and
Software User’s Guide in PDF
format.
This format is recommended for
printing the manuals. Click to go to
the Brother Solution Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
3
Chapter 1
How to find Scanning instructions
1
Viewing Documentation
(For Macintosh®)
1
There are several ways you can scan
documents. You can find the instructions as
follows:
a Turn on your Macintosh®. Insert the
Brother CD-ROM into your CD-ROM
Software User’s Guide
drive. The following window will appear.
„ Scanning
(For Windows® 2000 Professional/
Windows® XP and Windows Vista®)
„ ControlCenter3
(For Windows® 2000 Professional/
Windows® XP and Windows Vista®)
ScanSoft™ PaperPort™ 11SE with OCR
How-to-Guides
„ The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE
application.
b Double-click the Documentation icon.
c Double-click your language folder.
d Double-click top.html to view the
Software User’s Guide in HTML
format.
e Click the documentation you want to
read.
„ Software User’s Guide
4
General Information
How to find Scanning instructions
1
Accessing Brother
There are several ways you can scan
documents. You can find the instructions as
follows:
Support
1
(For Windows®)
1
Software User’s Guide
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center).
„ Scanning
(For Mac OS® X 10.2.4 or greater)
„ ControlCenter2
„ Click Brother Support on the main menu.
(For Mac OS® X 10.2.4 or greater)
The following screen will appear:
Presto!® PageManager® User’s Guide
„ Instructions for scanning directly from
Presto!® PageManager®. The complete
Presto!® PageManager® User’s Guide
can be viewed from the Help selection in
the Presto!® PageManager® application.
„ To access our web site
Page.
„ For the latest news and product support
click Brother Solutions Center.
„ To visit our web site for original Brother
supplies
Supplies Information.
„ To access the Brother CreativeCenter
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
„ To return to the main page, click Back or
if you have finished, click Exit.
5
Chapter 1
MFC-290C Control panel overview
1
The MFC-250C, MFC-290C and MFC-297C have the same control panel keys.
10
9
8
12/10 11:53 Fax
1
2
3
Note
Most of the illustrations in this User’s Guide show the MFC-290C.
1
Fax and telephone keys:
3
Mode keys:
„ Redial/Pause
„
„
„
„
Fax
Redials the last number called. It also
inserts a pause when programming quick
dial numbers.
Lets you access Fax mode.
Scan
„ Tel/R
Lets you access Scan mode.
This key is used to have a telephone
conversation after picking up the external
handset during the F/T pseudo-ring.
Also, when connected to a PBX, you can
use this key to gain access to an outside
line or transfer a call to another extension.
Copy
Lets you access Copy mode.
Photo Capture
Lets you access PhotoCapture Center™
mode.
2
Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key lets you temporarily switch the
dialing mode during a telephone call from
Pulse to Tone.
4
Menu keys:
„ Menu
Lets you access the main menu to program
the machine.
„ Speed Dial key
Lets you store, look up, and dial numbers in
the memory.
6
General Information
1
8
7
6
12/10 11:53 Fax
3
4
5
„ Volume keys
„
Mono Start
d c
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono,
depending on the scanning setting in the
ControlCenter software).
When the machine is idle, you can press
these keys to adjust the ring volume.
„ d
Press to scroll backward to a menu
selection.
6
7
Stop/Exit
„ a or b
Stops an operation or exits from a menu.
Press to scroll through the menus and
options.
Copy Options
Lets you temporarily change the copy settings
when in copy mode.
„ Clear/Back
Press to delete characters or to go back to
the previous menu level.
8
9
LCD (liquid crystal display)
„ OK
Displays messages on the screen to help you
set up and use your machine.
Lets you choose a setting.
Power Save
5
Start keys:
Lets you put the machine into Power Save
mode.
„
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scanning setting in the
ControlCenter software).
10 Fax Resolution
Lets you temporarily change the resolution
when sending a fax.
7
Loading paper and documents
2
2
c
With both hands, gently press and slide
the paper side guides (1) and then the
Loading paper and
other print media
paper length guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the mark for
the paper size you are using.
2
a If the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
1
3
b Lift the paper tray cover (1).
2
1
3
Note
When you use Legal size paper, press
and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
1
8
Loading paper and documents
d Fan the stack of paper well to avoid
f Gently adjust the paper side guides (1)
to the paper with both hands.
paper jams and misfeeds.
Make sure the paper side guides touch
the sides of the paper.
1
2
Note
Always make sure the paper is not curled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
Note
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
g Close the paper tray cover.
h Slowly push the paper tray completely
into the machine.
9
Chapter 2
i While holding the paper tray in place,
pull out the paper support (1) until it
clicks and then unfold the paper support
flap (2).
CAUTION
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That are embossed (have raised writing
on them).
2
• That have clasps or staples.
• That are pre-printed on the inside.
1
Glue
2
Double flap
2
Note
Do not use the paper support flap for
Legal paper.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes and post
cards
2
How to load envelopes and postcards
2
About envelopes
2
„ Use envelopes that weigh between 75 to
a Before loading, press the corners and
sides of envelopes or post cards to
make them as flat as possible.
95 g/m2.
„ Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
Note
If envelopes or post cards are
‘double-feeding’, put one envelope or post
card in the paper tray at a time.
10
Loading paper and documents
b Put envelopes or post cards into the
paper tray with the address side down
and the leading edge in first as shown in
the illustration. With both hands, gently
press and slide the paper side
If you have problems when printing on
envelopes, try the following suggestions:
2
a Make sure the flap is either to the side of
the envelope or to the back edge of the
envelope when printing.
guides (1) and paper length guide (2) to
fit the size of the envelopes or post
cards.
2
b Adjust the size and margin in your
application.
1
2
Removing small printouts
from the machine
2
When the machine ejects small paper onto
the paper tray you may not be able to reach
it. Make sure printing has finished, and then
pull the tray completely out of the machine.
11
Chapter 2
Printable area
2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper when the Borderless print feature is available and turned on.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide
on the CD-ROM.)
Cut Sheet Paper
Envelopes
3
1
4
3
4
1
2
2
Top (1)
3 mm
Bottom (2)
3 mm
Left (3)
3 mm
Right (4)
3 mm
Cut Sheet
Envelopes
12 mm
24 mm
3 mm
3 mm
Note
The Borderless feature is not available for envelopes.
12
Loading paper and documents
Recommended print media
2
Acceptable paper and
other print media
2
To get the best print quality, we suggest using
Brother paper. (See table below.)
The print quality can be affected by the type
of paper you are using in the machine.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
2
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
We recommend using ‘3M Transparency
Film’ when you print on transparencies.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
Brother paper
Paper Type
Item
We recommend testing various paper types
before buying large quantities.
A4 Plain
BP60PA
BP71GA4
BP60MA
BP71GP
A4 Glossy Photo
A4 Inkjet (Matte)
For best results, use Brother paper.
„ When you print on inkjet paper (coated
paper), transparencies and photo paper,
be sure to choose the correct print media
in the ‘Basic’ tab of the printer driver or in
the Paper Type setting of the menu (See
10 x 15 cm Glossy
Photo
„ When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
„ When you use transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
„ Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
13
Chapter 2
Paper capacity of the paper tray
2
Handling and using print
media
Up to 50 sheets of 80 g/m2 or 20 lb A4 paper.
2
„ Transparencies and photo paper must be
picked up from the paper tray one page at
a time to avoid smudging.
„ Store paper in its original packaging, and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
„ Avoid touching the shiny (coated) side of
photo paper. Load photo paper with the
shiny side facing down.
„ Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
„ You can only print on both sides of the
paper with PC printing. (See Printing for
Windows® in the Software User's Guide
on the CD-ROM).
Improper Setup
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1
1
1
2 mm or greater
• Extremely shiny and highly textured
paper
• Paper that cannot be arranged uniformly
when stacked
• Paper made with a short grain
14
Loading paper and documents
Choosing the right print media
2
Paper type and size for each operation
2
2
Paper Type
Paper Size
Usage
Fax
Copy
Photo
Printer
Capture
Cut Sheet
Letter
215.9 × 279.4 mm
210 × 297 mm
215.9 × 355.6 mm
184 × 267 mm
182 × 257 mm
148 × 210 mm
105 × 148 mm
10 × 15 cm
Yes
Yes
Yes
–
Yes
Yes
Yes
–
Yes
Yes
–
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
A4
Legal
Executive
JIS B5
A5
–
–
–
–
–
Yes
–
–
A6
–
–
Cards
Photo
–
Yes
–
Yes
Yes
–
Photo 2L
Index Card
PostCard 1
13 × 18 cm
–
127 × 203 mm
100 × 148 mm
148 × 200 mm
–
–
–
–
–
PostCard 2
(Double)
–
–
–
Envelopes
C5 Envelope
DL Envelope
COM-10
Monarch
JE4 Envelope
Letter
162 × 229 mm
110 × 220 mm
105 × 241 mm
98 × 191 mm
105 × 235 mm
216 × 279 mm
210 × 297 mm
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Yes
Yes
Yes
Yes
Yes
Yes
Yes
–
–
–
–
Transparencies
Yes
Yes
A4
15
Chapter 2
Paper weight, thickness and capacity
2
Paper Type
Weight
Thickness
No. of
sheets
64 to 120 g/m2
64 to 200 g/m2
Up to 220 g/m2
Up to 220 g/m2
Up to 120 g/m2
Up to 200 g/m2
100 1
20
Cut Sheet
Plain Paper
Inkjet Paper
Glossy Paper
Photo Card
Index Card
PostCard
0.08 to 0.15 mm
0.08 to 0.25 mm
Up to 0.25 mm
Up to 0.25 mm
Up to 0.15 mm
Up to 0.25 mm
20 2
20 2
30
Cards
30
75 to 95 g/m2
–
Envelopes
Up to 0.52 mm
–
10
10
Transparencies
1
2
Up to 100 sheets of 80 g/m2 paper.
BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.
16
Loading paper and documents
„ Make sure documents with ink or liquid
Loading documents
2
correction fluid are completely dry.
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
a Unfold the ADF Document Output
Support Flap (1).
2
b Fan the pages well.
Using the ADF
(MFC-290C and MFC-297C
only)
c Make sure you place the documents
face down, top edge first in the ADF
until you feel them touch the feed roller.
2
d Adjust the paper guides (2) to fit the
The ADF can hold up to 15 pages and feeds
each sheet individually. Use standard
width of your documents.
80 g/m2 paper and always fan the pages
before putting them in the ADF.
2
Recommended environment
2
1
Temperature:
Humidity:
Paper:
20 to 30° C
50% to 70%
80 g/m2
Document Sizes Supported
2
CAUTION
Length:
Width:
148 to 355.6 mm
148 to 215.9 mm
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
64 to 90 g/m2
Weight:
How to load documents
CAUTION
2
Using the scanner glass
2
You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.
DO NOT pull on the document while it is
feeding.
Document Sizes Supported
2
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper clipped,
pasted or taped.
Length:
Width:
Up to 297 mm
Up to 215.9 mm
Up to 2 kg
Weight:
DO NOT use cardboard, newspaper or
fabric.
17
Chapter 2
How to load documents
Note
2
Scannable area
2
The scannable area depends on the settings
in the application you are using. The figures
below show the areas you cannot scan on
Letter and A4 paper.
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
3
4
b Using the document guidelines on the
left and top, place the document face
down in the upper left corner of the
scanner glass.
1
2
Usage Document Top (1)
Size
Left (3)
Bottom (2) Right (4)
Fax
Letter
A4
3 mm
3 mm
4 mm
(ScannerGlass)
3 mm
(ADF)
1 mm
Copy
Scan
All paper
sizes
3 mm
3 mm
3 mm
All paper
sizes
3 mm
c Close the document cover.
CAUTION
If you are scanning a book or thick
document, DO NOT slam the cover or
press on it.
18
General setup
3
3
Power Save setting
3
Power Save mode
3
You can customize the machine's
To maintain print quality, prolong print head
life, and provide the best ink cartridge
economy, you should keep your machine
connected to the power at all times.
Power Save key. The default setting is
Fax Receive:On. Your machine can
receive faxes or calls even when the machine
is in Power Save mode. If you do not want
your machine to receive faxes or calls, turn
this setting to Fax Receive:Off.
3
You can put the machine into Power Save
mode by pressing the Power Save key. You
can still receive telephone calls in Power
Save mode. For further information on
receiving faxes in the Power Save condition,
to do other operations, you must take the
machine out of Power Save mode.
a Press Menu, 1, 6.
b Press a or b to choose
Fax Receive:On, or
Fax Receive:Off.
Press OK.
Note
c Press Stop/Exit.
If you have connected an external
telephone or TAD, it is always available.
On/Off
setting
Receive
mode
Available
operations
Putting your machine in
Power Save mode
Fax Receive: Fax Only
Fax Receive
3
On
External TAD Fax Detect
(factory
setting)
a Press and hold down the Power Save
key until The LCD shows
Manual
Fax Detect
Shutting Down. The LCD will stay on
for a few seconds before going off.
Fax Receive:
Off
—
No machine
operations will be
available other
than cleaning the
print head.
Bringing your machine out of
Power Save mode
3
1
2
You cannot receive a fax with Mono Start or
Colour Start.
a Press the Power Save key. The LCD
will show the date and time.
You cannot receive a fax automatically if you have
set the receive mode to Fax/Tel.
Note
• Even if you have put the machine into
Power Save mode, it will periodically clean
the print head to preserve print quality.
• You can customize Power Save mode so
that, apart from automatic head cleaning,
no machine operations are available. (See
19
Chapter 3
Mode Timer
3
Paper settings
3
The machine has four temporary mode keys
on the control panel: Fax, Scan, Copy and
Photo Capture. You can change the amount
of time the machine takes after the last Scan,
Copy or PhotoCapture operation before it
returns to Fax mode. If you choose Off, the
machine stays in the mode you used last.
Paper Type
3
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu, 1, 2.
b Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
c Press Stop/Exit.
a Press Menu, 1, 1.
Note
b Press a or b to choose 0 Sec,
The machine ejects paper with printed
surfaces face up onto the paper tray in
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.
Press OK.
c Press Stop/Exit.
Paper Size
3
You can use five sizes of paper for printing
copies: Letter, Legal, A4, A5, and 10 × 15 cm
and three sizes for printing faxes: Letter,
Legal and A4. When you change the size of
paper you load in the machine, you will need
to change the paper size setting at the same
time so your machine can fit an incoming fax
on the page.
a Press Menu, 1, 3.
b Press a or b to choose Letter, Legal,
A4, A5 or 10x15cm.
Press OK.
c Press Stop/Exit.
20
General setup
Beeper Volume
3
Volume Settings
3
When the beeper is on, the machine will beep
when you press a key, make a mistake or
after you send or receive a fax.
Ring Volume
3
You can choose a range of ring volume
levels, from Highto Off.
You can choose a range of volume levels,
from Highto Off.
While the machine is idle, press d or c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
3
a Press Menu, 1, 4, 2.
b Press a or b to choose Low, Med, High
or Off.
Press OK.
You can also change the volume through the
menu, by following the instructions below:
c Press Stop/Exit.
Speaker Volume
3
Setting the Ring Volume from the
menu
3
You can choose a range of speaker volume
levels, from Highto Off.
a Press Menu, 1, 4, 1.
a Press Menu, 1, 4, 3.
b Press a or b to choose Low, Med, High
or Off.
Press OK.
b Press a or b to choose Low, Med, High
or Off.
Press OK.
c Press Stop/Exit.
c Press Stop/Exit.
21
Chapter 3
Automatic Daylight
Savings Time
Sleep Mode
3
3
You can choose how long the machine must
be idle (from 1 to 60 minutes) before it goes
into sleep mode. The timer will restart if any
operation is carried out on the machine.
You can set the machine to change
automatically for daylight savings time. It will
reset itself forward one hour in the Spring and
backward one hour in the Autumn. Make sure
you have set the correct date and time in the
Date&Time setting.
a Press Menu, 1, 8.
b Press a or b to choose 1 Min, 2 Mins,
3 Mins, 5 Mins, 10 Mins, 30 Mins
or 60 Mins which is the length of time
the machine is idle before entering sleep
mode.
a Press Menu, 1, 5.
b Press a or b to choose On or Off.
Press OK.
Press OK.
c Press Stop/Exit.
c Press Stop/Exit.
LCD screen
3
LCD Contrast
3
You can adjust the LCD contrast for a sharper
and more vivid display. If you are having
difficulty reading the LCD, try changing the
contrast setting.
a Press Menu, 1, 7.
b Press a or b to choose Light or Dark.
Press OK.
c Press Stop/Exit.
22
Security features
4
4
Changing the password
a Press Menu, 2, 0, 1.
4
TX Lock
4
TX Lock lets you prevent unauthorized
access to the machine.
b Press a or b to choose Set Password.
Press OK.
While TX Lock is On, the following operations
are available:
c Enter a 4-digit number for the current
„ Receiving faxes
password.
4
Press OK.
While TX Lock is On, the following operations
are NOT available:
d Enter a 4-digit number for a new
password.
„ Sending faxes
„ Copying
Press OK.
e When the LCD shows Verify:,
re-enter the password.
Press OK.
„ PC printing
„ Scanning
„ PhotoCapture
„ Operation from the Control panel
f Press Stop/Exit.
Turning TX Lock on/off
4
Note
If you forget the TX Lock password,
please call your Brother dealer for service.
Turning TX Lock on
4
a Press Menu, 2, 0, 1.
Setting and changing the
TX Lock password
b Press a or b to choose Set TX Lock.
Press OK.
4
c Enter the registered 4-digit password.
Press OK.
Note
If you have already set the password, you
will not need to set it again.
The machine goes offline and the LCD
shows TX Lock Mode.
Turning TX Lock off
4
Setting up the password
4
a Press Menu.
a Press Menu, 2, 0, 1.
b Enter the registered 4-digit password.
Press OK.
b Enter a 4-digit number for the password.
Press OK.
TX lock is automatically turned off.
c When the LCD shows Verify:,
re-enter the password.
Press OK.
Note
If you enter the wrong password, the LCD
shows Wrong Passwordand stays offline.
The machine will stay in TX Lock mode until
the registered password is entered.
d Press Stop/Exit.
23
Chapter 4
24
Sending a Fax
5
5
a Make sure you are in Fax mode
.
Entering Fax mode
5
b Load your document face down on the
To enter fax mode, press
the key will glow green.
(Fax), and
scanner glass.
c Enter the fax number using the dial pad,
Speed Dial or Search.
Faxing from the ADF
(MFC-290C and MFC-297C
only)
d Press Mono Start or Colour Start.
5
„ If you press Mono Start, the
machine starts scanning the first
a Make sure you are in Fax mode
.
„ If you press Colour Start, the
machine starts sending the
document.
b Place the document face down in the
ADF.
e Do one of the following:
„ To send a single page, press 2 to
choose No (or press Mono Start
again).
c Enter the fax number using the dial pad,
Speed Dial or Search.
d Press Mono Start or Colour Start.
The machine starts scanning the
document.
The machine starts sending the
document.
„ To send more than one page,
press 1 to choose Yes and go to
Note
• To cancel, press Stop/Exit.
• If you send a mono fax while the memory
is full it will be sent in real time.
f Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
additional page.)
Faxing from the scanner glass
5
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to Letter or A4 size.
You cannot send colour faxes with multiple
pages.
Note
(MFC-290C and MFC-297C only)
Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple page document.
26
Sending a Fax
Faxing Letter size documents
from the scanner glass
Broadcasting
(Monochrome only)
5
5
When documents are Letter size, you need to
set scan size to Letter. If you do not, the side
portion of the faxes will be missing.
Broadcasting is when the same fax message
is automatically sent to more than one fax
number. You can include Groups, Speed Dial
numbers and up to 50 manually dialled
numbers in the same broadcast.
a Make sure you are in Fax mode
b Press Menu, 2, 2, 0.
.
After the broadcast is finished, a Broadcast
Report will be printed.
c Press a or b to choose Letter.
Press OK.
a Make sure you are in Fax mode
b Load your document.
.
5
d Press Stop/Exit.
c Enter a number. Press OK.
You can use either a Speed Dial, a
Group or a manually entered number
using the dial pad.
Colour fax transmission
5
Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the memory.
When you send a colour fax, the machine will
send it in real time (even if Real Time TXis
set to Off).
fax numbers to be included in the
broadcast.
e Press Mono Start.
Cancelling a fax in progress
5
Note
• If you did not use up any of the numbers
for Groups, you can ‘broadcast’ faxes to
as many as 90 different numbers.
If you want to cancel a fax while the machine
is scanning, dialling or sending, press
Stop/Exit.
• The available memory will vary depending
on the types of jobs in the memory and the
number of locations used for
broadcasting. If you broadcast to the
maximum numbers available, you will not
be able to use dual access.
• If the memory is full, press Stop/Exit to
stop the job. If more than one page has
been scanned, press Mono Start to send
the portion that is in the memory.
27
Chapter 5
Cancelling a Broadcast in
progress
Additional sending
operations
5
5
a Press Menu, 2, 4.
The LCD will show the fax number being
dialled.
Sending faxes using multiple
settings
5
XXXXXXXX
When you send a fax you can choose any
combination of these settings: resolution,
contrast, scan size, overseas mode and real
time transmission.
b Press OK.
The LCD will show the job number:
1.Clear 2.Exit
c Press 1 to cancel.
a Make sure you are in Fax mode
b Load your document.
.
The LCD will then show the Broadcast
job number and 1.Clear 2.Exit.
d To cancel the Broadcast, press 1.
e Press Stop/Exit.
c Choose a setting you want to change in
the Setup Send menu (Menu, 2, 2).
Press OK.
d Choose the option you want for the
setting.
Press OK.
e Do one of the following:
Next
1.Yes 2.No
„ Press 1 to change another setting.
„ Press 2 when you have finished
choosing your settings.
f Send the fax as normal.
28
Sending a Fax
To change the default fax resolution
5
Contrast
5
If your document is very light or very dark, you
may want to change the contrast. For most
documents the default setting Autocan be
used. It automatically chooses the suitable
contrast for your document.
a Make sure you are in Fax mode
b Press Menu, 2, 2, 2.
.
c Press a or b to choose the resolution
you want.
Press OK.
Use Lightwhen sending a light document.
Use Darkwhen sending a dark document.
Note
a Make sure you are in Fax mode
.
You can choose four different resolution
settings for monochrome faxes and two
for colour.
b Load your document.
c Press Menu, 2, 2, 1.
5
Monochrome
Standard
Suitable for most typed
documents.
d Press a or b to choose Auto, Lightor
Dark.
Press OK.
Fine
Good for small print and
transmits a little slower than
Standard resolution.
Note
S.Fine
Photo
Good for small print or artwork
and transmits slower than Fine
resolution.
Even if you choose Lightor Dark, the
machine will send the fax using the Auto
setting in any of the following conditions:
Use when the document has
varying shades of grey or is a
photograph. This has the
slowest transmission.
• When you send a colour fax.
• When you choose Photoas the Fax
Resolution.
Colour
Changing fax resolution
5
Standard
Suitable for most typed
documents.
The quality of a fax can be improved by
changing the fax resolution. Resolution can
be changed for the next fax or for all faxes.
Fine
Use when the document is a
photograph. The transmission
time is slower than Standard
resolution.
To change the fax resolution for the
If you choose S.Fineor Photoand then
use the Colour Start key to send a fax,
the machine will send the fax using the
Finesetting.
next fax
5
a Make sure you are in Fax mode
b Load your document.
.
c Press Fax Resolution then a or b to
choose the resolution.
Press OK.
29
Chapter 5
Sending in real time for all faxes
5
Dual access
(Monochrome only)
5
a Make sure you are in Fax mode
.
You can dial a number and start scanning the
fax into memory—even when the machine is
sending from memory, receiving faxes or
printing PC data. The LCD shows the new job
number and available memory.
b Press Menu, 2, 2, 3.
3.Real Time TX
Realtime TX:On
The number of pages you can scan into the
memory will vary depending on the data that
is printed on them.
c Press a or b to choose On (or Off).
Press OK.
Sending in real time for the next fax
only
Note
5
If the Out of Memory message appears
while scanning documents, press
Stop/Exit to cancel or Mono Start to send
the scanned pages.
a Make sure you are in Fax mode
b Press Menu, 2, 2, 3.
.
Real time transmission
5
c Press a or b to choose
Next Fax Only. Press OK.
When you are sending a fax, the machine will
scan the documents into the memory before
sending. Then, as soon as the telephone line
is free, the machine will start dialling and
sending.
d Press a or b to choose Next Fax:Off
or Next Fax:On.
e Press OK.
If the memory is full and you are sending a
black & white fax from the ADF, the machine
will send the document in real time (even if
Real Time TX is set to Off).
Note
In real time transmission, the automatic
redial feature does not work when using
the scanner glass.
Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can set
Real Time TX to On for all documents or
Next Fax Only for the next fax only.
Note
In Real Time Transmission, the automatic
redial feature does not work when using
the scanner glass.
30
Sending a Fax
Overseas Mode
5
Sending a fax manually
5
If you are having difficulty sending a fax
overseas due to possible interference on the
telephone line, we recommend that you turn
on the Overseas mode. After you send a fax
using this feature, the feature will turn itself
off.
Manual transmission lets you hear the
dialling, ringing and fax-receiving tones while
sending a fax.
a Make sure you are in Fax mode
b Load your document.
.
a Make sure you are in Fax mode
.
c Pick up the handset of an external
telephone and listen for a dial tone.
b Load your document.
c Press Menu, 2, 2, 4.
d Dial the fax number you want to call.
5
e When you hear the fax tone, press
Mono Start or Colour Start.
d Press a or b to choose On (or Off).
Press OK.
„ If you load the document on the
scanner glass, press 1 to send the
fax.
Checking and cancelling
waiting jobs
5
1.Send 2.Receive
You can check which jobs are still waiting in
the memory to be sent and cancel a job. (If
there are no jobs, the LCD shows
No Jobs Waiting.)
f Replace the handset.
Out of Memory message
5
a Press Menu, 2, 4.
If you get an Out of Memory message
while scanning the first page of a fax, press
Stop/Exit to cancel the fax.
Any waiting jobs appear on the LCD.
b Do one of the following:
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Mono Start or
„ Press a or b to scroll through the jobs
and choose the job you want to
cancel.
Colour Start to send the pages scanned so
far, or to press Stop/Exit to cancel the
operation.
Press OK to choose a job, and then
press 1 to cancel it.
„ Press 2 to exit without cancelling.
Note
c When you have finished, press
Stop/Exit.
If you do not want to delete your stored
faxes to clear the memory, you can
change the setting to send the fax in real
time. (See Real time transmission
31
Receiving a Fax
6
6
Receive modes
6
Choosing the Receive Mode
6
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct mode. For more detailed information on the receive modes see
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No
Manual
Do you want the machine to answer fax and
telephone calls automatically?
No
Fax/Tel
Yes
Yes
External TAD
To set a receive mode follow the instructions below.
a Press Menu, 0, 1.
b Press a or b to choose Fax Only, Fax/Tel, External TADor Manual.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
12/10 11:53 Fax
1
1
Current receive mode
Fax: Fax Only
32
Receiving a Fax
External TAD
6
Using receive modes
6
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:
Some receive modes answer automatically
(Fax Onlyand Fax/Tel). You may want to
change the ring delay before using these
„ Faxes will be automatically received.
Fax only
6
„ Voice callers can record a message on the
external TAD.
Fax only mode will automatically answer
every call. If the call is a fax your machine will
receive it.
(For more information see Connecting an
Fax/Tel
6
Fax/Tel mode helps you automatically
manage incoming calls, by recognising
whether they are fax or voice calls and
dealing with them in one of the following
ways:
6
„ Faxes will be automatically received.
„ Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double ring made by your machine.
(Also see F/T Ring Time (Fax/Tel mode only)
Manual
6
Manual mode turns off all automatic
answering functions unless you are using the
BT Call sign feature.
To receive a fax in manual mode lift the
handset of an external telephone. When you
hear fax tones (short repeating beeps), press
Mono Start or Colour Start. You can also
use the Fax Detect feature to receive faxes by
lifting a handset on the same line as the
machine.
33
Chapter 6
F/T Ring Time
(Fax/Tel mode only)
Receive mode settings
6
6
Ring Delay
6
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the ring
delay setting.
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Telmode. If you have external or
extension telephones on the same line as the
machine choose the maximum number of
rings.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T ring time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
a Press Menu, 2, 1, 1.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information see
b Press a or b to choose how many times
the line rings before the machine
answers.
Press OK.
If you choose 00, the line will not ring at
all.
a Press Menu, 2, 1, 2.
c Press Stop/Exit.
b Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).
Press OK.
c Press Stop/Exit.
Note
Even if the caller hangs up during the
F/T ring, the machine will continue to ring
for the set time.
34
Receiving a Fax
Fax Detect
6
Additional receiving
operations
6
If Fax Detect is On:
6
The machine receives a fax call
Printing a reduced incoming
fax
automatically, even if you answer the call.
When you see Receivingon the LCD or
when you hear ‘chirps’ through the handset
you are using, just replace the handset. Your
machine will do the rest.
6
If you choose On, the machine automatically
reduces each page of an incoming fax to fit on
one page of A4, Letter or Legal size paper.
The machine calculates the reduction ratio by
using the page size of the fax and your Paper
Size setting (Menu, 1, 3).
If Fax Detect is Off:
6
If you are at the machine and answer a fax
call by lifting the handset, press Mono Start
or Colour Start, then press 2 to receive the
fax.
a Make sure you are in Fax mode
.
6
If you answered at an extension telephone,
b Press Menu, 2, 1, 5.
5.Auto Reduction
c Press a or b to choose Onor Off.
Press OK.
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the Remote Activation
Code l 5 1.
d Press Stop/Exit.
Out of Paper Reception
6
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
As soon as the paper tray becomes empty
during fax reception, the screen will display
No Paper Fed, asking you to put paper in
the paper tray. (See Loading paper and other
a Press Menu, 2, 1, 3.
The machine will carry on receiving the fax,
with the remaining pages being stored in
memory, if enough memory is available.
b Press a or b to choose On(or Off).
Press OK.
Further incoming faxes will also be stored into
memory until the memory is full. When the
memory is full the machine will stop
c Press Stop/Exit.
automatically answering calls. To print the
faxes, put fresh paper in the tray.
35
Telephone and External devices
7
7
Fax/Tel mode in Power Save
condition
Voice Operations
7
7
Voice calls can be made either with an
extension or external telephone, by dialling
manually, or by using Speed Dial numbers.
When the machine is in Power Save
condition you can receive faxes if the Power
Save setting is Fax Receive:On. (See
Tone or pulse
7
Fax/Tel mode does not work in power save
condition. The machine will not answer
telephone or fax calls and will keep ringing. If
you are at an external or extension
telephone, lift the handset and talk. If you
hear fax tones, hold the handset until Fax
Detect activates your machine. If the other
party says they want to send you a fax,
activate the machine by pressing l 5 1.
If you are using an external telephone and
have a pulse dialling service, but need to
send tone signals (for example, for telephone
banking), follow the instructions below.
a Lift the handset of the external
telephone.
b Press # on the control panel of your
machine. Any digits dialled after this will
send tone signals.
When you hang up, the machine will
return to the pulse dialling service.
Fax/Tel mode
7
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time
(pseudo/double-ringing) to alert you to pick
up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Tel/R to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press # 5 1 between the
pseudo/double-rings. If no one is on the line,
or if someone wants to send you a fax, send
the call back to the machine by pressing
l 5 1.
36
Telephone and External devices
Telephone services
7
Note
You can program a Tel/R key press as
part of a number stored in a Speed Dial
location. When programming the
Speed Dial number press Tel/R first (the
screen displays “!”), then enter the
Setting the Telephone Line
Type
7
If you are connecting the machine to a line
that features PBX or ISDN to send and
receive faxes, it is necessary to change the
Telephone Line Type accordingly by
completing the following steps.
telephone number. If you do this, you do
not need to press Tel/R each time before
you dial using a Speed Dial location. (See
However, if PBX is not chosen in the
Telephone Line Type setting, you cannot
use the Speed Dial number that Tel/R
press is programmed into.
a Press Menu, 0, 6.
0.Initial Setup
6.Phone Line Set
BT Call Sign (U.K. only)
7
b Press a or b to choose PBX, ISDN(or
Normal). Press OK.
This machine feature lets you use the BT Call
Sign subscriber service which allows you to
have at least two separate telephone
numbers on one telephone line. Each
telephone number has its own distinctive
ringing pattern, so you know which telephone
number is ringing. This is one way you can
have a separate telephone number for your
machine.
7
c Press Stop/Exit.
PBX and TRANSFER
7
The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine’s recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when Tel/R is
pressed.
Your machine has a BT Call Sign compatible
distinctive ringing functions, allowing you to
dedicate a second telephone number (on the
same telephone line) just for receiving faxes.
Note
• You can switch BT Call Sign off
temporarily, then turn it back on. When
you get a new fax number, make sure you
reset this function. This machine will
automatically answer incoming calls that
use your new fax number.
• When you set the BT Call Sign feature to
ON, the receive mode is set to Manual
automatically. Manualmode will not
respond to incoming telephone calls,
since the number you use for telephone
calls will use the normal ring pattern.
37
Chapter 7
To enable the machine to work with BT
Call Sign (With your external
telephone only)
Note
The Caller ID service varies with different
carriers. Call your local telephone
company to find out about the kind of
service available in your area.
7
a Press Menu, 2, 0, 3.
0.Miscellaneous
Setting the Caller ID to On
7
3.BT Call Sign
If you have Caller ID on your line, then this
function should be set to Onto display the
caller’s phone number on the LCD as the
telephone rings.
b Press a or b to choose On(or Off).
Press OK.
c Press Stop/Exit.
a Press Menu, 2, 0, 4.
Note
If you turn off BT Call Sign, the receive
mode stays in Manual. You will need to
set receive mode again. (See Choosing
b Press a or b to choose On(or Off).
Press OK.
c Press Stop/Exit.
Viewing the Caller ID List
7
Caller ID (U.K. and Ireland
only)
Your machine stores information for the last
thirty calls in the Caller ID list. You can view
or print this list. When the thirty-first call
comes in to the machine, it replaces
information about the first call.
7
The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. Call your telephone
company for details. This service shows the
telephone number, or name if it is available,
of your caller as the line rings.
a Press Menu, 2, 0, 4.
b Press a or b to choose Display ID.
Press OK.
After a few rings, the LCD shows the
telephone number of your caller (or name, if
available). Once you answer a call, the Caller
ID information disappears from the LCD, but
the call information stays stored in the Caller
ID memory.
The Caller ID of the last call will appear
on the LCD. If no ID is stored, the
beeper will sound and No Caller ID
will appear on the LCD.
c Press a or b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
„ You can see the first 16 characters of the
number (and name).
The LCD shows the caller's number or
name and the date and time of the call.
„ The ID Unknownmessage means the
call originated outside your Caller ID
service area.
d To finish viewing, press Stop/Exit.
„ The ID Withheldmessage means the
caller has intentionally blocked
transmission of information.
You can print a list of the Caller ID information
received by your machine. (See Printing the
38
Telephone and External devices
Printing the Caller ID List
7
Connecting an external
TAD (telephone
a Press Menu, 2, 0, 4.
b Press a or b to choose Print Report.
Press OK.
answering device)
7
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls and
the machine ‘listens’ for fax calling (CNG)
tones. If it hears them, the machine takes over
the call and receives the fax. If it does not hear
CNG tones, the machine lets the TAD
If no ID is stored, the beeper will sound
and No Caller IDwill appear on the
LCD.
c Press Mono Start or Colour Start.
d After printing has finished, press
Stop/Exit.
continue playing your outgoing message so
your caller can leave you a voice message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings there are only 8 to 10 seconds of CNG
tones left for the fax ‘handshake’. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
7
Note
If you do not receive all your faxes, cut the
Ring Delay setting on your external TAD.
1
1
1
TAD
When the TAD answers a call, the LCD shows
Telephone.
Improper Setup
DO NOT connect a TAD elsewhere on the same
telephone line.
39
Chapter 7
Connections
7
Multi-line connections (PBX)
7
The external TAD must be connected as
shown in the previous illustration.
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
a Set your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
b Record the outgoing message on your
external TAD.
switchboard operator we recommend that
you set the Receive Mode to Manual.
c Set the TAD to answer calls.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
d Set the Receive Mode to
Recording an outgoing
message (OGM) on an
external TAD
Note
7
Make sure the Telephone Line Type is set
to PBX. (See Setting the Telephone Line
Timing is important in recording this
message. The message sets up the ways to
handle both manual and automatic fax
reception.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
Note
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.
40
Telephone and External devices
If you answer a call and no one is on
the line:
External and extension
telephones
7
7
You should assume that you're receiving a
manual fax.
Connecting an external or
extension telephone
Press l 5 1 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
7
Note
You can connect a separate telephone as
shown in the diagram below.
You can also use the Fax Detect feature to
make your machine automatically take the
1
2
Using extension telephones
(For U.K. only)
7
Your premises may already be wired with
parallel extension telephones, or you may
plan to add extension telephones to your line,
as well as your machine. While the simplest
arrangement is a straightforward parallel
connection, there are some problems with
this arrangement, the most obvious of which
is inadvertent interruption of a facsimile
transmission caused by someone picking up
an extension telephone to make an outgoing
call. Also, Remote Activation Code may not
operate reliably in such a simple
7
1
2
Extension telephone
External telephone
When you are using an external telephone,
the LCD shows Telephone.
Operation from extension
telephones
7
If you answer a fax call on an extension or an
external telephone plugged into the correct
socket on the machine, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l 5 1, the machine starts to
receive the fax.
configuration.
This machine may also be set to make a
delayed transmission (i.e. a transmission at a
pre-set time). This pre-set job may coincide
with someone picking up an extension
handset.
These problems can easily be eliminated, if
you arrange modification of your extension
wiring circuit, such that extension devices are
connected ‘downstream’ of your machine in a
master/slave configuration (see fig. 2). In this
configuration the machine can always detect
whether a telephone is in use. Thus it will not
attempt to seize the line during that time. This
is known as ‘telephone off-hook detection.’
If the machine answers a voice call and
pseudo/double-rings for you to take over, use
the Remote Deactivation Code # 5 1 to take
the call at an extension telephone. (See F/T
The inadvisable configuration is shown in
figure 1, and the recommended master/slave
configuration is shown in figure 2.
41
Chapter 7
This new connection configuration can be
arranged by contacting BT, Kingston upon
Hull Telecommunications, your PBX
maintainer or a qualified telephone
installation company as appropriate. Simply
explained, the extension telephone circuit
should be terminated on a normal modular
plug (BT 431A style), which in turn should be
put into the modular socket of the white
‘T’-shaped connector provided as part of the
line cord assembly.
Using a cordless external
telephone
7
Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (see External and
to answer calls during the Ring Delay if you
carry the cordless handset around with you.
If you let the machine answer first, you will
have to go to the machine so you can press
Tel/R to send the call to the cordless handset.
Inadvisable connection of extension
sockets (Fig. 1.)
7
2
1
1
3
Using remote codes
7
Remote Activation Code
7
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialling the Remote Activation
Code 5 1. Wait for the chirping sounds then
replace the handset. (See Fax Detect
FAX
1
2
3
Extension socket
Master socket
Incoming line
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Mono Start.
Recommended connection of extension
sockets (Fig. 2.)
7
1
1
2
3
Remote Deactivation Code
7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(double) ring after the initial ring delay. If you
pick up the call on an extension telephone
you can turn the F/T ring off by pressing # 5 1
FAX
1
2
3
Extension socket
Master socket
Incoming line
(make sure you press this between the rings).
If the machine answers a voice call and
pseudo/double rings for you to take over, you
can take the call at the external telephone by
pressing Tel/R.
The fax machine must be plugged into the
master socket.
Note
These telephones are now connected as
external devices (see Connecting an
on page 41), because they are connected
to the fax machine via the T-connector.
42
Telephone and External devices
Changing the remote codes
7
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is 5 1. The preset
Remote Deactivation Code is # 5 1. If you
want to, you can replace them with your own
codes.
a Press Menu, 2, 1, 4.
1.Setup Receive
4.Remote Codes
b Press a or b to choose On(or Off).
Press OK.
c Enter the new Remote Activation Code.
Press OK.
d Enter the new Remote Deactivation
7
Code.
Press OK.
e Press Stop/Exit.
Note
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, ,
#.
• Remote Codes might not work with some
telephone systems.
43
Dialling and storing numbers
8
8
Search
8
How to Dial
8
You can search for names you have stored in
the Speed Dial memory.
Manual dialling
8
a Press (Speed Dial).
Press all of the digits of the fax or telephone
number.
b Press a or b to choose Search.
Press OK.
c Do one of the following:
„ To search numerically, press a or b
to choose the number, and then
press OK.
„ To search alphabetically, enter the
first letter of the name using the dial
pad, then press d or c to choose the
name, and then press OK.
Speed Dialling
8
Fax Redial
8
a Press (Speed Dial).
If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Mono Start or Colour Start to try again. If
you want to make a second call to the last
number dialled, you can save time by
pressing Redial/Pause and Mono Start or
Colour Start.
Redial/Pause only works if you dialled from
the control panel.
b Press OK and the # (hash) key, and
then the two digit Speed Dial number
using the dial pad.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.
Note
If the LCD shows Not Registered
when you enter a Speed Dial number, a
number has not been stored at this
location.
Note
In Real Time Transmission the automatic
redial feature does not work when using
the scanner glass.
44
Dialling and storing numbers
d Do one of the following:
Storing numbers
8
„ Enter the name (up to 16 characters)
using the dial pad.
You can set up your machine to do the
following types of easy dialling: Speed Dial
and Groups for broadcasting faxes. When
you dial a Quick Dial number, the LCD shows
the name, if you stored it, or the number.
Press OK. (To help you enter letters,
„ To store the number without a name,
press OK.
Note
e Do one of the following:
If you lose electrical power, the Quick Dial
numbers that are in the memory will not be
lost.
„ To store another Speed Dial
„ To finish the setting, press
Stop/Exit.
Storing a pause
8
Changing Speed Dial
numbers
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialling
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
8
If you try to store a Speed Dial number where
a number has already been stored, the LCD
will show the name or number that has been
stored there, and will ask you to do one of the
following:
8
Storing Speed Dial numbers
8
You can store up to 40 2-digit Speed Dial
locations with a name. When you dial you will
only have to press a few keys (For example:
#05:MIKE
1.Change 2.Exit
Speed Dial, OK, #, the two-digit number,
and Mono Start or Colour Start).
„ Press 1 to change the stored number.
„ Press 2 to exit without making a change.
a Press
(Speed Dial) and a or b to
If you chose 1, you will be able to change the
stored number and name, or enter a new one.
Follow the instructions below:
choose Set Speed Dial.
Press OK.
b Use the dial pad to enter a 2-digit
Speed Dial location number (01-40).
Press OK.
a Enter a new number. Press OK.
b Enter a new name. Press OK.
„ To change a character, use d or c to
position the cursor under the character
you want to change, then press
c Enter the fax or telephone number
(up to 20 digits).
Press OK.
Clear/Back. Re-enter the character.
„ To finish the setting, press Stop/Exit.
45
Chapter 8
Setting up groups for
broadcasting
Note
8
You can easily print a list of all your
Speed Dial numbers. Numbers that are
part of a group will be marked in the
GROUP column. (See How to print a
Groups, which can be stored in a Speed Dial
location, allow you to send the same fax
message to many fax numbers by pressing
only
(Speed Dial), Search, OK, #, the
two-digit location and Mono Start. First, you'll
need to store each fax number in a Speed-
Dial location. Then you can include them as
numbers in the Group. Each Group uses up a
Speed Dial location. You can have up to six
Groups, or you can assign up to 39 numbers
in a large Group.
Combining Quick Dial
numbers
8
Sometimes you may want to choose from
several long distance carriers when you
make a call. Rates may vary depending on
the time and destination. To take advantage
of low rates, you can store the access codes
of long-distance carriers and credit card
numbers as Speed Dial numbers. You can
store these long dialling sequences by
dividing them and setting them up as
separate Speed Dial numbers in any
combination. You can even include manual
dialling using the dial pad. (See Storing
a Press (Speed Dial) and a or b to
choose Setup Groups.
Press OK.
b Use the dial pad to enter the two-digit
Speed Dial number where you want to
store the Group.
For example, you might have stored ‘555’ on
Speed Dial #03 and ‘7000’ on Speed Dial
#02. You can use them both to dial ‘555-7000’
if you press the following keys:
Press OK.
c Use the dial pad to enter a Group
number (1 to 6).
Press OK.
(Speed Dial), OK, #03,
#02, and Start.
(Speed Dial),
Setup Group:G0_
To temporarily change a number, you can
substitute part of the number with manual
dialling using the dial pad. For example, to
change the number to 555-7001 you could
press the following keys:
d To add Speed Dial numbers follow the
instructions below:
For example, for Speed Dial numbers
05 and 09. Press
(Speed Dial), 05,
(Speed Dial), 09.
The LCD shows:
(Speed Dial), OK, #03, 7, 0, 0, 1 (on the
dial pad), and Start.
G01:#05#09
You can also add a pause by pressing the
e Press OK when you have finished
Redial/Pause key.
adding numbers.
f Use the dial pad to enter a name for the
Group.
Press OK.
46
Printing Reports
9
9
Fax Journal (activity report)
9
Fax reports
9
You can set the machine to print a journal at
specific intervals (every 50 faxes, 6, 12 or
24 hours, 2 or 7 days). If you set the interval
to Off, you can still print the report by
You need to set up the Transmission
Verification Report and Journal Period using
the Menu key.
The default setting is Every 50 Faxes.
Transmission Verification
Report
9
a Press Menu, 2, 3, 2.
You can use the Transmission Report as
proof that you sent a fax. This report lists the
time and date of transmission and whether
the transmission was successful (OK). If you
choose Onor On+Image, the report will print
for every fax you send.
b Press a or b to choose an interval.
Press OK.
(If you choose 7 days, the LCD will ask
you to choose the first day for the 7-day
countdown.)
„ 6, 12, 24 hours, 2 or 7 days
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Imageor Off+Imagewill print
a section of the fax's first page on the report
to help you remember.
The machine will print the report at
the chosen time and then erase all
jobs from its memory. If the
machine's memory is filled with the
maximum 200 jobs before the time
you chose has passed, the machine
will print the Journal early and then
erase all jobs from the memory. If
you want an extra report before it is
due to print, you can print it without
erasing the jobs from the memory.
9
When the Verification Report is turned Offor
Off+Image, the Report will only print if there
is a transmission error, and the fax could not
be sent.
If you choose On+Imageor Off+Imagethe
image will only appear on the Transmission
Verification Report if Real Time Transmission
„ Every 50 Faxes
The machine will print the Journal
when the machine has stored 50
jobs.
a Press Menu, 2, 3, 1.
c Enter the time to start printing in 24-hour
b Press a or b to choose Off+Image, On,
On+Imageor Off.
format.
Press OK.
Press OK.
(For example: enter 19:45 for 7:45 PM.)
c Press Stop/Exit.
d Press Stop/Exit.
47
Chapter 9
Reports
9
The following reports are available:
1.XMIT Verify
Prints a Transmission Verification Report for
your last transmission.
2.Help List
A help list showing how to program your
machine.
3.Quick Dial
Lists names and numbers stored in the
Speed Dial memory, in numerical order.
4.Fax Journal
Lists information about the last incoming and
outgoing faxes.
(TX: Transmit.) (RX: Receive.)
5.User Settings
Lists your settings.
How to print a report
9
a Press Menu, 5.
b Do one of the following:
„ Press a or b to choose the report you
want. Press OK.
„ Enter the number of the report you
want to print. For example, press 2 to
print the help list.
c Press Mono Start.
d Press Stop/Exit.
48
Making copies
10
10
Making multiple copies
10
How to copy
10
You can make up to 99 copies in one print
run.
Entering Copy mode
10
a Make sure you are in Copy mode
.
Press
(Copy) to enter Copy mode. The
default setting is Fax. You can change the
number of seconds or minutes that the
machine stays in Copy mode. (See Mode
b Load your document.
c Use the dial pad to enter the number of
copies (up to 99).
d Press Mono Start or Colour Start.
Note
(MFC-290C and MFC-297C only)
To sort your copies, press the
using the ADF (Monochrome only)
The LCD shows the default copy setting:
Stop copying
10
1
2
3
1
2
3
Copy Ratio
Quality
To stop copying, press Stop/Exit.
No of Copies
Making a single copy
10
a Make sure you are in Copy mode
.
b Load your document.
c Press Mono Start or Colour Start.
50
Making copies
Copy options
10
Press
Menu
selection
Options
Page
When you want to quickly change the copy
settings temporarily for the next multiple
copies, use the Copy Options key.
Press Quality Fast
Normal
Best
Enlarge/ 47%
Reduce 97%
186%
/
/
69%
100%
198%
/
83%
/
/142%
/
/
/
The machine returns to its default settings
2 minutes after it finishes copying, or if the
mode timer returns the machine to Fax mode.
For more information see Mode Timer
Fit to Page/
Custom(25-400%)
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Paper Size A4
A5
Note
You can save some of the copy settings
you use most often by setting them as
default. You can find instructions on how
to do this in the section for each feature.
10(W) x 15(H)cm
Letter
Legal
Brightness - nnonn +
Stack/Sort Stack
55
(MFC-290C
and
MFC-297C
only)
Sort
10
Page Layout Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Poster(3 x 3)
No. of
Copies
No. of Copies:01
(01 - 99)
51
Chapter 10
To change the default setting, follow the
instructions below:
Changing copy speed and
quality
10
a Press Menu, 3, 1.
You can choose from a range of quality
settings. The default setting is Normal.
1.Quality
b Press a or b to choose Fast, Normalor
Bestquality. Press OK.
To temporarily change the quality setting,
follow the instructions below:
c Press Stop/Exit.
Press
Normal Normal is the
recommended
mode for ordinary
print outs. This
produces good copy
quality with good
copy speed.
Enlarging or reducing the
image copied
10
and then a or b
to choose
You can choose an enlargement or reduction
ratio. If you choose Fit to Page, your
machine will adjust the size automatically to
the paper size you set.
Quality
Fast
Fast copy speed
and lowest ink
consumption. Useto
save time printing
documents to be
proof-read, large
documents or many
copies.
Press
Fit to Page
Custom(25-400%)
198% 10x15cmiA4
186% 10x15cmiLTR
142% A5iA4
Best
Use best mode to
copy preciseimages
such as
photographs. This
provides the highest
resolution and the
slowest speed.
and then a or b to
choose
Enlarge/Reduce
100%
97% LTRiA4
93% A4iLTR
83% LGLiA4
69% A4iA5
47% A4i10x15cm
a Make sure you are in Copy mode
b Load your document.
.
c Use the dial pad to enter the number of
copies (up to 99).
d Press Copy Options and a or b to
choose Quality.
Press OK.
e Press a or b to choose Fast, Normalor
Bestquality. Press OK.
f Press Mono Start or Colour Start.
52
Making copies
To enlarge or reduce the next copy follow the
instruction below:
Making N in 1 copies or a
poster (Page Layout)
10
a Make sure you are in Copy mode
b Load your document.
.
The N in 1 copy feature can help you save
paper by letting you copy two or four pages
onto one printed page.
You can also produce a poster. When you
use the poster feature your machine divides
your document into sections, then enlarges
the sections so you can assemble them into a
poster. If you want to print a poster, use the
scanner glass.
c Use the dial pad to enter the number of
copies (up to 99).
d Press Copy Options and a or b to
choose Enlarge/Reduce.
Press OK.
e Do one of the following:
Important
10
„ Press a or b to choose the
enlargement or reduction ratio you
want. Press OK.
„ Make sure paper size is set to Letter
or A4.
„ You cannot use the Enlarge/Reduce and
„ Press a or b to choose
Sort settings (MFC-290C and MFC-297C)
with the N in 1 and Poster features.
Custom(25-400%). Press OK. Use
the dial pad to enter an enlargement
or reduction ratio from 25%to 400%.
(For example, press 5 3 to enter
53%.) Press OK.
„ N in 1 colour copies are not available.
„ (P) means Portrait and (L) means
Landscape.
„ You can only make one poster copy at a
f Press Mono Start or Colour Start.
time.
Note
10
a Make sure you are in Copy mode
b Load your document.
.
• Enlarge/Reduceis not available with
Page Layout.
• Fit to Pagedoes not work properly if
the document on the scanner glass is
skewed by more than 3 degrees. Using
the document guide lines on the left and
top, place your document in the upper left
hand corner, with the document face down
on the scanner glass.
c Use the dial pad to enter the number of
copies (up to 99).
d Press Copy Options and a or b to
choose Page Layout.
Press OK.
• Fit to Pageis not available for a Legal
e Press a or b to choose Off(1 in 1),
2 in 1 (P), 2 in 1 (L),
4 in 1 (P), 4 in 1 (L)or
Poster(3 x 3).
size document.
Press OK.
53
Chapter 10
f Press Mono Start to scan the
document. You can also press
Colour Start if you are using Poster
layout.
Place your document face down in the
direction shown below:
„ 2 in 1 (P)
If you placed the document in the ADF
(MFC-290C and MFC-297C) or are
making a poster, the machine scans the
pages and starts printing.
„ 2 in 1 (L)
If you are using the scanner glass, go
„ 4 in 1 (P)
g After the machine scans the page,
press 1 to scan the next page.
Next Page?
„ 4 in 1 (L)
1.Yes 2.No
h Place the next page on the scanner
glass. Press OK.
„ Poster (3x3)
layout.
You can make a poster size copy of a
photograph.
Set Next Page
Then Press OK
i After all the pages have been scanned,
press 2 to finish.
54
Making copies
Sorting copies using the ADF
(Monochrome only)
Adjusting Brightness and
Contrast
10
(MFC-290C and MFC-297C only)
10
Brightness
10
You can sort multiple copies. Pages will be
sorted in the order 3 2 1, 3 2 1, 3 2 1, and so
on.
To temporarily change the brightness setting,
follow the instructions below:
a Make sure you are in Copy mode
b Load your document.
.
a Make sure you are in Copy mode
b Load your document.
.
c Use the dial pad to enter the number of
c Use the dial pad to enter the number of
copies (up to 99).
copies (up to 99).
d Press Copy Options and a or b to
choose Stack/Sort.
Press OK.
d Press Copy Options and a or b to
choose Brightness.
Press OK.
-nnonn+
e
e Press a or b to choose Sort.
Press OK.
e Press a or b to make a lighter or darker
copy. Press OK.
f Press Mono Start.
f Press Mono Start or Colour Start.
To change the default setting follow the
instructions below:
Note
• Sortis not available with Page Layout.
• Sortis not available with Fit to Page.
10
a Press Menu, 3, 2.
b Press a or b to make a lighter or darker
copy. Press OK.
c Press Stop/Exit.
Contrast
10
Adjust the contrast to help an image look
sharper and more vivid.
a Press Menu, 3, 3.
3.Contrast
b Press a or b to change the contrast.
Press OK.
c Press Stop/Exit.
55
Chapter 10
Paper Size
10
Paper options
10
If copying on paper other than A4 size, you
will need to change the paper size setting.
You can copy on Letter, Legal, A4, A5 or
Photo 10cm × 15cm paper.
Paper Type
10
If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.
a Make sure you are in Copy mode
b Load your document.
.
a Make sure you are in Copy mode
b Load your document.
.
c Use the dial pad to enter the number of
copies (up to 99).
c Use the dial pad to enter the number of
d Press Copy Options and a or b to
choose Paper Size.
Press OK.
copies (up to 99).
d Press Copy Options and a or b to
choose Paper Type.
Press OK.
e Press a or b to choose the size of paper
you are using Letter, Legal, A4, A5
or 10(W) x 15(H)cm.
e Press a or b to choose the type of paper
you are using (Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossyor Transparency).
Press OK.
Press OK.
f Press Mono Start or Colour Start.
Note
f Press Mono Start or Colour Start.
To change the default paper size setting
Note
To change the default paper type setting
56
Printing photos from a memory
card or USB Flash memory drive
11
11
Using a memory card or USB
Flash memory drive
Note
11
The MFC-250C only supports USB Flash
memory drives.
Your Brother machine has media drives
(slots) for use with the following, popular
digital camera media: Memory Stick®,
Memory Stick Pro™, SD, SDHC, xD-Picture
Card™ and a USB Flash memory drive.
PhotoCaptureCenter™
Operations
11
Printing from a memory card
or USB Flash memory drive
without a PC
Memory Stick®
SD, SDHC
11
Memory Stick Pro™
Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or USB Flash Memory
drive. (See How to print from a memory card
22 mm or less
11 mm or less
xD-Picture Card™
USBFlashmemory
drive
Scanning to a memory card or
USB Flash memory drive
without a PC
„ miniSD™ can be used with a miniSD™
11
adapter.
„ microSD™ can be used with a microSD™
You can scan documents and save them
directly to a memory card or USB Flash
memory drive. (See Scan to a memory card
adapter.
„ Memory Stick Duo™ can be used with a
Memory Stick Duo™ adapter.
„ Memory Stick Pro Duo™ can be used with
Using PhotoCapture Center™
from your computer
a Memory Stick Pro Duo™ adapter.
11
„ Memory Stick Micro(M2) can be used with
a Memory Stick Micro(M2) adapter.
You can access a memory card or USB Flash
memory drive that is inserted in the front of
the machine from your PC.
„ Adapters are not included with the
machine. Contact a third party supplier for
adapters.
(See PhotoCapture Center™ for Windows®
or Remote Setup & PhotoCapture Center™
for Macintosh® in the Software User's Guide
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.
on the CD-ROM.)
58
Printing photos from a memory card or USB Flash memory drive
Please be aware of the following:
Memory cards (MFC-290C and
„ When printing Print Index or
MFC-297C only) or a USB
Flash memory drive folder
structure
Print Images, the PhotoCapture
Center™ will print all valid images, even if
one or more images have been corrupted.
Corrupted images will not be printed.
11
Your machine is designed to be compatible
with modern digital camera image files,
memory cards and USB Flash memory drive;
however, please read the points below to
avoid errors:
„ (memory card users)
Your machine is designed to read memory
cards that have been formatted by a digital
camera.
„ The image file extension must be .JPG
(Other image file extensions like .JPEG,
.TIF, .GIF and so on will not be
recognized).
When a digital camera formats a memory
card it creates a special folder into which it
copies image data. If you need to modify
the image data stored on a memory card
with your PC, we recommend that you do
not modify the folder structure created by
the digital camera. When saving new or
modified image files to the memory card
we also recommend you use the same
folder your digital camera uses. If the data
is not saved to the same folder, the
machine may not be able to read the file or
print the image.
„ PhotoCapture Center™ printing must be
performed separately from PhotoCapture
Center™ operations using the PC.
(Simultaneous operation is not available.)
„ IBM Microdrive™ is not compatible with
the machine.
„ The machine can read up to 999 files
(including the folder inside media) on a
memory card or USB Flash memory drive.
„ (USB Flash memory drive users)
„ This product supports xD-Picture Card™
This machine supports USB Flash
memory drives that have been formatted
by Windows®.
Type M / Type M+ / Type H (Large
Capacity).
„ The DPOF file on the memory cards must
be in a valid DPOF format. (See DPOF
11
59
Chapter 11
The Photo Capture key indications
Getting started
11
Firmly put a memory card or USB Flash
memory drive into the correct slot.
„ Photo Capture light is on, the memory
card or USB Flash memory drive is
correctly inserted.
4
1
2 3
„ Photo Capture light is off, the memory
card or USB Flash memory drive is not
correctly inserted.
1
2
USB Flash memory drive
SD, SDHC
3
4
Memory Stick®, Memory Stick Pro™
xD-Picture Card™
„ Photo Capture light is blinking, the
memory card or USB Flash memory drive
is being read or written to.
CAUTION
CAUTION
The USB direct interface supports only a
USB Flash memory drive, a PictBridge
compatible camera, or a digital camera that
uses the USB mass storage standard. Any
other USB devices are not supported.
DO NOT unplug the power cord or remove
the memory card or USB Flash memory
drive from the media drive (slot) or USB
direct interface while the machine is
reading or writing to the memory card or
USB Flash memory drive (the
Photo Capture key is blinking). You will
lose your data or damage the card.
The machine can only read one device at a
time so do not put more than one device in
the slots.
60
Printing photos from a memory card or USB Flash memory drive
Print Index (Thumbnails)
11
How to print from a
memory card or USB
Flash memory drive
The PhotoCapture Center™ assigns
numbers for images (such as NO.1, NO.2,
NO.3, and so on).
11
Before printing a photo you must first print a
thumbnail index to choose the number of the
photo you want to print. Follow the
instructions below to start printing directly
from your memory card or USB Flash
memory drive:
The PhotoCapture Center™ uses these
numbers to identity each picture. You can
print a thumbnail page to show all the pictures
on the memory card or USB Flash memory
drive.
a Make sure you have put the memory
card or USB Flash memory drive in the
correct slot. The LCD will show the
following message (for example):
M.Stick Active
Note
Press PhotoCa...
Only file names that are 8 characters or
less will be printed correctly on the index
sheet.
b Press Photo Capture. For DPOF
a Make sure you have put the memory
card or USB Flash memory drive in the
correct slot.
c Press a or b to choose Print Index.
Press OK.
d Press Colour Start to start printing the
index sheet. Make a note of the image
number you want to print. See Print
Press
(Photo Capture).
b Press a or b to choose Print Index.
Press OK.
11
e To print images press a or b to choose
c Press a or b to choose
6 Images/Lineor 5 Images/Line.
Press OK.
f Enter the image number and press OK.
g Press Colour Start to start printing.
6 Images/Line 5 Images/Line
Print time for 5 Images/Linewill be
slower than 6 Images/Line, but the
quality is better.
61
Chapter 11
d Press a or b to choose the type of paper
you are using, Plain Paper,
Inkjet Paper, Brother BP71or
Other Glossy.
Note
• Multiple numbers can be entered by using
the OK key to separate numbers. For
example 1, OK, 3, OK, 6 would print
images 1,3 and 6.
Press OK.
The # key can be used to print a range of
numbers, for example 1, #, 5 would print
all images from 1 to 5.
e Press a or b to choose the paper size
you are using, A4or Letter.
Press OK.
• You can enter up to 12 characters
(including commas) for the image
numbers you want to print.
f Press Colour Start to print.
Printing Photos
11
e Do one of the following:
Before you can print an individual image, you
have to know the image number.
„ After you have chosen all the images
you want to print, press OK to
a Make sure you have put the memory
card or USB Flash memory drive in the
correct slot.
„ If you have already chosen your
settings, press Colour Start.
f Press a or b to choose the type of paper
you are using, Plain Paper,
Inkjet Paper, Brother BP71or
Other Glossy.
Press
(Photo Capture).
Press OK.
c Press a or b to choose Print Images.
Press OK.
g Press a or b to choose the paper size
you are using, Letter, A4, 10x15cmor
13x18cm.
Note
If your memory card contains valid
DPOF information, the LCD will show
Press OK.
„ If you have finished choosing
settings, press Colour Start.
d Enter the image number that you want to
print from the thumbnails printed on the
Index page.
h Press a or b to choose the print size
(8 x 10cm, 9 x 13cm, 10 x 15cm,
13 x 18cm, 15 x 20cmor
Max. Size).
Press OK.
No.:1,3,6
Press OK.
i Do one of the following:
„ To choose the number of copies go
„ If you have finished choosing
settings, press Colour Start.
62
Printing photos from a memory card or USB Flash memory drive
j Enter the number of copies you want.
a Firmly insert the memory card into the
Press OK.
correct slot.
M.Stick Active
k Press Colour Start to print.
The printing positions when using A4 are
shown below.
Press
(Photo Capture).
b Press a or b to choose Print Images.
Press OK.
1
2
3
8 x 10cm
9 x 13cm
10 x 15cm
c If there is a DPOF file on the card, the
LCD will show:
DPOF Print:Yes
d Press a or b to choose
DPOF Print:Yes. Press OK.
4
5
6
13 x 18cm
15 x 20cm
Max. Size
e Press a or b to choose the type of paper
you are using, Plain Paper,
Inkjet Paper, Brother BP71 or
Other Glossy.
Press OK.
f Press a or b to choose the paper size
you are using, Letter, A4, 10x15cm or
13x18cm.
DPOF printing
11
Press OK.
DPOF stands for Digital Print Order Format.
Major digital camera manufacturers (Canon
Inc., Eastman Kodak Company, Fuji Photo
Film Co. Ltd., Matsushita Electric Industrial
Co. Ltd. and Sony Corporation) created this
standard to make it easier to print images
from a digital camera.
g Press a or b to choose the print size
(8 x 10cm, 9 x 13cm, 10 x 15cm,
13 x 18cm, 15 x 20cm or
Max. Size).
11
Press OK.
If your digital camera supports DPOF
printing, you will be able to choose on the
digital camera display the images and
number of copies you want to print.
h Press Colour Start to print.
Note
When a memory card containing DPOF
information is put into your machine, you can
print the chosen image easily.
An DPOF File error can occur if the print
order that was created on the camera has
been corrupted. Delete and recreate the
print order using your camera to correct
this problem.
For instructions on how to delete or
recreate the print order, refer to your
camera manufactures support website or
accompanying documentation.
63
Chapter 11
Print Size
11
PhotoCaptureCenter™
print settings
This setting is available only when you
choose Letter or A4 in the paper size setting.
11
These settings will remain until you change
them again.
a Press Menu, 4, 4.
b Press a or b to choose the print size you
are using, 8 x 10cm, 9 x 13cm,
10 x 15cm, 13 x 18cm, 15 x 20cm
or Max. Size.
Print speed and quality
11
a Press Menu, 4, 1.
Press OK.
b Press a or b to choose Normalor
c Press Stop/Exit.
Photo.
Press OK.
Adjusting Brightness and
c Press Stop/Exit.
Contrast
11
Paper Options
11
Brightness
11
a Press Menu, 4, 5.
Paper Type
11
b Press a or b to make a lighter or darker
a Press Menu, 4, 2.
print.
Press OK.
b Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71or
Other Glossy.
c Press Stop/Exit.
Press OK.
Contrast
11
c Press Stop/Exit.
You can choose the contrast setting. More
contrast will make an image look sharper and
more vivid.
Paper Size
11
a Press Menu, 4, 3.
a Press Menu, 4, 6.
b Press a or b to choose the paper size
b Press a or b to increase or decrease the
you are using, Letter, A4, 10x15cmor
contrast.
13x18cm.
Press OK.
Press OK.
c Press Stop/Exit.
c Press Stop/Exit.
64
Printing photos from a memory card or USB Flash memory drive
Cropping
11
Date Print
11
If your photo is too long or wide to fit the
available space on your chosen layout, part
of the image will be automatically cropped.
You can print the date if it is already in the
data on your photo. The date will be printed
on the lower right corner. If the data doesn’t
have the date information, you cannot use
this function.
The default setting is On. If you want to print
the whole image, turn this setting to Off. If
you are also using the Borderless setting,
a Press Menu, 4, 9.
b Press a or b to choose On(or Off).
Press OK.
a Press Menu, 4, 7.
c Press Stop/Exit.
b Press a or b to choose Off(or On).
Press OK.
Note
The DPOF setting on your camera must
be turned off to use the Date Print.
c Press Stop/Exit.
Cropping: On
11
Cropping: Off
11
11
Borderless printing
11
This feature expands the printable area to the
edges of the paper. Printing time will be
slightly slower.
a Press Menu, 4, 8.
b Press a or b to choose Off(or On).
Press OK.
c Press Stop/Exit.
65
Chapter 11
d Press a or b to choose
Scan to Media, do one of the
following:
Scan to a memory card
or USB Flash memory
drive
„ To change the quality press OK and
11
You can scan monochrome and colour
„ To start scanning press Mono Start
or Colour Start.
documents onto a memory card or USB Flash
memory drive. Monochrome documents will
be stored in PDF (*.PDF) or TIFF (*.TIF) file
formats. Colour documents may be stored in
PDF (*.PDF) or JPEG (*.JPG) file formats.
The default setting is Color 150 dpiand
the default file format is PDF. The machine
automatically creates file names based on
the current date. (For details, see the Quick
Setup Guide.) For example, the fifth image
scanned on July 1, 2009 would be named
01070905.PDF. You can change the colour
and quality.
e Press a or b to choose the quality, and
then press OK.
Do one of the following:
„ To start scanning press Mono Start
or Colour Start.
f Press a or b to choose the file type and
then press OK.
Press Mono Start or Colour Start.
Quality
Selectable File
Format
Changing the image quality
11
Color 150 dpi
Color 300 dpi
Color 600 dpi
JPEG/ PDF
JPEG/ PDF
JPEG/ PDF
a Press Menu, 4, 0, 1.
b Press a or b to choose
B/W 200x100 dpi, B/W 200 dpi,
Color 150 dpi, Color 300 dpior
Color 600 dpi.
B/W 200x100 dpi TIFF/ PDF
B/W 200 dpi TIFF/ PDF
a Insert a Memory Stick®, Memory Stick
Pro™, SD, SDHC, xD-Picture Card™ or
USB Flash memory drive into your
machine.
Press OK.
c Press Stop/Exit.
WARNING
DO NOT take out the memory card or USB
Flash memory drive while Photo Capture
is blinking to avoid damaging the card or
USB Flash memory drive or the data stored
on them.
b Load your document.
c Press
(Scan).
66
Printing photos from a memory card or USB Flash memory drive
Changing the monochrome
file format
Understanding the
Error Messages
11
11
a Press Menu, 4, 0, 2.
Once you are familiar with the types of errors
that can occur while you are using
PhotoCapture Center™, you can easily
identify and troubleshoot any problems.
b Press a or b to choose TIFFor PDF.
Press OK.
„ Hub is Unusable.
c Press Stop/Exit.
This message will appear if a Hub or USB
Flash memory drive with a Hub has been
put into the USB direct interface.
Changing the colour file
format
11
„ Media Error
This message will appear if you put in a
memory card that is either bad or not
formatted, or when there is a problem with
the media drive. To clear this error, take
out the memory card.
a Press Menu, 4, 0, 3.
b Press a or b to choose JPEGor PDF.
Press OK.
c Press Stop/Exit.
„ No File
This message will appear if you try to
access a memory card or USB Flash
memory drive in the drive (slot) that does
not contain a .JPG file.
„ Out of Memory
This message will appear if you are
working with images that are too large for
the machine's memory.
11
„ Media is Full.
This message will appear if you are trying
to save more than 999 files in a memory
card or USB Flash memory drive.
„ Unusable Device
This message will appear if a USB device
or USB Flash memory drive that is not
supported has been connected to the USB
direct interface. (For more information,
This message will also appear if you
connect a broken device to the USB direct
interface.
67
Printing photos from a camera
12
12
Depending on your camera some of these
settings may not be available.
Printing photos
directly from a
PictBridge camera
Camera Menu
Selections
Options
12
Paper Size
Letter, A4, 10×15cm,
Printer Settings (Default
setting) 2
Paper Type
Plain Paper,
Glossy Paper,
Inkjet Paper,
Printer Settings (Default
setting) 2
Your Brother machine supports the
PictBridge standard, allowing you to connect
to and print photos directly from any
PictBridge compatible digital camera.
Layout
Borderless: On,
Borderless: Off,
Printer Settings (Default
setting) 2
If your camera is using the USB Mass
Storage standard, you can also print photos
from a digital camera without PictBridge.
DPOF setting 1
Print Quality
-
Normal, Fine,
Printer Settings (Default
setting) 2
Date Print
On, Off, Printer Settings
(Default setting) 2
PictBridge requirements
12
1
2
To avoid errors, remember the following
points:
If your camera is set to use the Printer Settings
(Default setting), the machine will print your photo
using the following settings.
„ The machine and the digital camera must
be connected using a suitable USB cable.
Settings
Options
10×15cm
Glossy Paper
Borderless: On
Fine
„ The image file extension must be .JPG
(other image file extensions like .JPEG,
.TIF, .GIF and so on will not be
recognized).
Paper Size
Paper Type
Layout
Print Quality
Date Print
„ PhotoCapture Center™ operations are
not available when using the PictBridge
feature.
Off
„ When your camera does not have any
menu selections, those settings are also
used.
Setting your digital camera
12
„ The names and availability of each setting
depends on the specification of your
camera.
Make sure your camera is in PictBridge
mode. The following PictBridge settings may
be available from the LCD of your PictBridge
compatible camera.
Please refer to the documentation supplied
with your camera for more detailed
information on changing PictBridge settings.
68
Printing photos from a camera
Printing Images
12
DPOF printing
12
DPOF stands for Digital Print Order Format.
Note
Major digital camera manufacturers (Canon
Inc., Eastman Kodak Company, Fuji Photo
Film Co. Ltd., Matsushita Electric Industrial
Co. Ltd. and Sony Corporation) created this
standard to make it easier to print images
from a digital camera.
Remove any memory cards or USB Flash
memory drive from the machine before
connecting a digital camera.
a Make sure that your camera is turned
off. Connect your camera to the USB
direct interface (1) on the machine using
the USB cable.
If your digital camera supports DPOF
printing, you will be able to choose on the
digital camera display the images and
number of copies you want to print.
Note
An DPOF File error can occur if the print
order that was created on the camera has
been corrupted. Delete and recreate the
print order using your camera to correct
this problem. For instructions on how to
delete or recreate the print order, refer to
your camera manufacturer’s support
website or accompanying documentation.
1
1
USB direct interface
b Turn on the camera.
When the machine has recognized the
camera, the LCD shows the following
message:
Camera Connected
12
c Choose the photo you want to print
following the instructions from your
camera.
When the machine starts printing a
photo, the LCD will show Printing.
CAUTION
To prevent damage to your machine, do not
connect any device other than a digital
camera or USB Flash memory drive to the
USB direct interface.
69
Chapter 12
Printing Images
12
Printing photos
directly from a digital
camera (without
PictBridge)
Note
Remove any memory cards or USB Flash
memory drive from the machine before
connecting a digital camera.
12
If your camera supports the USB Mass
Storage standard, you can connect your
camera in storage mode. This enables you to
print photos from your camera.
a Make sure that your camera is turned
off. Connect your camera to the USB
direct interface (1) on the machine using
the USB cable.
(If you would like to print photos in PictBridge
mode, see Printing photos directly from a
Note
The name, availability and operation differ
among digital cameras. Please refer to the
documentation supplied with your camera
for detailed information, such as how to
switch from PictBridge mode to USB mass
storage mode.
1
1
USB direct interface
b Turn on the camera.
CAUTION
To prevent damage to your machine, do not
connect any device other than a digital
camera or USB Flash memory drive to the
USB direct interface.
70
Printing photos from a camera
Understanding the
Error Messages
12
Once you are familiar with the types of errors
that can occur while you are printing from a
camera, you can easily identify and
troubleshoot any problems.
„ Out of Memory
This message will appear if you are
working with images that are too large for
the machine's memory.
„ Unusable Device
This message will appear if you connect a
camera which is not using the USB Mass
Storage standard. This message will also
appear if you connect a broken device to
the USB direct interface.
(For more detailed solutions see Error and
12
71
Chapter 12
72
Software features
13
13
The CD-ROM includes the Software User’s
Guide for features available when connected
to a computer (for example, printing and
scanning). The guide has easy to use links
that, when clicked, will take you directly to a
particular section.
c Click the heading you would like to read
from the list at the left of the window.
You can find information on these features:
„ Printing
„ Scanning
„ ControlCenter3 (for Windows®)
„ ControlCenter2 (for Macintosh®)
„ Faxing from your computer
„ PhotoCapture Center™
For Macintosh®
How to read the HTML User’s Guide
a Make sure your Macintosh® is turned
This is a quick reference to use the HTML
User’s Guide.
on. Insert the Brother CD-ROM into your
CD-ROM drive.
For Windows®
b Double-click the Documentation icon.
Note
c Double-click your language folder, and
If you have not installed the software, see
then double-click top.html.
d Click SOFTWARE USER’S GUIDE in
the top menu, and then click the heading
you would like to read from the list at the
left of the window.
a From the Start menu, point to Brother,
MFC-XXXX (where XXXX is your model
number) from the programs group, then
click User’s Guides in HTML format.
b Click SOFTWARE USER’S GUIDE
from the top menu.
74
Safety and Legal
A
A
Choosing a location
A
Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put
the machine near a telephone socket and a standard, grounded electrical socket. Choose a
location where the temperature remains between 10° C and 35° C.
WARNING
DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment,
chemicals or water.
DO NOT connect your machine to electrical sockets on the same circuit as large appliances or
other equipment that might disrupt the power supply.
CAUTION
• Avoid placing your machine in a high-traffic area.
• Avoid placing your machine on a carpet.
• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.
• DO NOT connect your machine to electrical sockets controlled by wall switches or automatic
timers.
• Disruption of power can wipe out information in the machine's memory.
• Avoid interference sources, such as other cordless telephone systems or speakers.
• DO NOT tip the machine, or place it on any tilted surface. Doing this may cause ink spillage
and internal damage to your machine.
76
Safety and Legal
To use the machine safely
A
Please keep these instructions for later reference and read them before attempting any
maintenance.
WARNING
There are high voltage electrodes inside the machine. Before you clean the inside of the
machine, make sure you have unplugged the telephone line cord first and then the power cord
from the electrical socket. Doing this will prevent an electrical shock.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
DO NOT pull on the middle of the AC power cord. Doing this might cause an electrical shock.
A
77
DO NOT put your hands on the edge of the machine under the document cover or the scanner
cover. Doing this may cause injury.
DO NOT put your hands on the edge of the paper tray under the paper tray cover. Doing this
may cause injury.
78
Safety and Legal
DO NOT touch the area shaded in the illustration. Doing this may cause injury.
When moving the machine you must lift it from the base, by placing a hand at each side of the
unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the
Jam Clear Cover.
DO NOT use flammable substances, any type of spray, liquid or aerosol cleaners to clean the
inside or outside of the machine. Doing this may cause a fire or electrical shock.
A
79
If the machine becomes hot, releases smoke, or generates any strong smells, immediately
unplug the machine from the electrical socket. Call your Brother dealer or Brother Customer
Service.
If metal objects, water or other liquids get inside the machine, immediately unplug the machine
from the electrical socket. Call your Brother dealer or Brother Customer Service.
Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall socket.
Never install telephone wiring during a lightning storm. Never install a telephone wall socket in
a wet location.
This product must be installed near an electrical socket that is easily accessible. In case of an
emergency, you must unplug the power cord from the electrical socket to shut off the power
completely.
This product should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a
qualified electrician.
Always make sure the plug is fully inserted.
DO NOT use the machine if the power cord is frayed or damaged, doing so may cause a fire.
80
Safety and Legal
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink
or washing machine, in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible
special disposal instructions.
Important safety instructions
A
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 DO NOT use this product near water.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To
ensure reliable operation of the product and to protect it from overheating, these openings
must not be blocked or covered. The openings should never be blocked by placing the product
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over
a radiator or heater. This product should never be placed in a built-in installation unless
adequate ventilation is provided.
7 Use only the power cord supplied with this machine.
8 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin.
This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to
insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT
defeat the purpose of the grounded plug.
A
9 DO NOT allow anything to rest on the power cord. DO NOT place this product where people
can walk on the cord.
10 DO NOT place anything in front of the machine that will block received faxes. DO NOT place
anything in the path of received faxes.
11 Wait until pages have exited the machine before picking them up.
81
12 Unplug this product from the power socket and refer all servicing to Brother Authorized Service
Personnel under the following conditions:
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed,
adjust only those controls that are covered by the operating instructions.
Incorrect adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the casing has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
13 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following:
„ DO NOT use this product near appliances that use water, a swimming pool, or in a wet
basement.
IMPORTANT - For your safety
A
To ensure safe operation, the supplied three-pin plug must be inserted only into a standard
three-pin electrical socket that is effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and
that the installation is completely safe. For your safety, if in any doubt about the effective
grounding of the power, consult a qualified electrician.
Wiring information (U.K. only)
Important
A
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same
rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover.
Warning - This machine must be earthed.
The wires in the mains lead are coloured in line with the following code:
„ Green and Yellow: Earth
A
„ Blue: Neutral
„ Brown: Live
If in any doubt, call a qualified electrician.
82
Safety and Legal
Radio interference
A
This product complies with EN55022 (CISPR Publication 22) /Class B. When connecting the
machine to a computer, ensure that you use a USB cable which does not exceed 2.0 meters in
length.
EU Directive 2002/96/EC and EN50419
A
European
Union Only
This equipment is marked with the above recycling symbol. It means that at the end of the life of
the equipment you must dispose of it separately at an appropriate collection point and not place
it in the normal domestic unsorted waste stream. This will benefit the environment for all.
(European Union only)
®
International ENERGY STAR Compliance Statement
A
The purpose of the International ENERGY STAR® Program is to promote the development and
popularization of energy-efficient office equipment.
As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets
the ENERGY STAR® guidelines for energy efficiency.
A
83
Legal limitations for copying
A
It is an offence to make reproductions of certain items or documents with the intent to commit
fraud. This memorandum is intended to be a guide rather than a complete list.We suggest you
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which should not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Armed Forces Service or Draft papers.
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair
dealing’. Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain
state/provincial laws.
84
Safety and Legal
Trademarks
A
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2008 Brother Industries, Ltd. All rights reserved.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the
United States and other countries.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machines Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co.
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of
Sony Corporation.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User's Guide are registered
trademarks of their respective companies.
A
85
Troubleshooting and Routine
Maintenance
B
B
Troubleshooting
B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
If you are having difficulty with your machine
B
Printing
Difficulty
Suggestions
No printout
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Make sure the machine is plugged in and not in Power Save mode.
Check to see if the LCD is showing an error message. (See Error and
One or more ink cartridges are empty. (See Replacing the ink cartridges
If the LCD says Cannot Print and Replace XX Ink (where XX is an
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes.
Choose ‘Brother MFC-XXXX (where XXXX is your model name)’, and make sure
that ‘Use Printer Offline’ is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
process. The error message will disappear after the machine re-starts printing.
Poor print quality
Use only Genuine Brother Consumables as ink from other manufactures can
cause print quality problems.
Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing for Windows® or Printing and Faxing for
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ Ink.
Try using the recommended types of paper. (See Acceptable paper and other print
The recommended environment for your machine is between 20° C to 33° C.
86
Troubleshooting and Routine Maintenance
Printing (continued)
Difficulty
Suggestions
White horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 105.)
or graphics.
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See Acceptable paper and other print
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (See Loading paper and other print media
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of Make sure the paper is not too thick or curled. (See Acceptable paper and other
the printed page.
Smudged stain at the right or left
corner of the printed page.
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Printing appears dirty or ink seems Make sure you are using the recommended types of paper. (See Acceptable paper
to run.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type. If you
are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
Make sure you are using the paper support flap. (See Loading paper and other
The machine prints dense lines on Check Reverse Order in the Basic tab of the printer driver.
the page.
The printouts are wrinkled.
In the printer driver Advanced tab, click Colour Settings, and uncheck
Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh®.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab.
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD-ROM.)
Smudged stain at the right or left
corner of the printed page.
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
B
Clean the paper pick-up roller. (See Cleaning the paper pick-up roller
Machine feeds multiple pages
Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
Check that more than two types of paper are not loaded in the paper tray at any
one time.
87
Printing (continued)
Difficulty
Suggestions
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
Try to reduce the print resolution. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
Machine does not print from Adobe
Illustrator.
Printing Received Faxes
Difficulty
Suggestions
Condensed print and white streaks You probably had a bad connection, with static or interference on the telephone
across the page or the top and
bottom of sentences are cut off.
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black & white.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See Replacing the ink cartridges
Left and Right margins are cut off or Turn on Auto Reduction. (See Printing a reduced incoming fax on page 35.)
a single page is printed on two
pages.
Telephone Line or Connections
Difficulty
Suggestions
Dialling does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check the line cord connection.
Change the Tone/Pulse setting. (See Quick Setup Guide.)
Lift the external telephone’s handset, (or the machine’s handset or cordless
handset if available), and then dial the number to send a manual fax. Wait to hear
fax receiving tones before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty
Suggestions
Cannot receive a fax
Check the line cord connection.
Make sure the machine is in the correct receiving mode for your setup. (See
If you often have interference on the telephone line, try changing the menu setting
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone type. (See Setting the Telephone Line Type
88
Troubleshooting and Routine Maintenance
Sending Faxes
Difficulty
Suggestions
Cannot send a fax
Check the line cord connection.
Make sure that the Fax
key is illuminated. (See Entering Fax mode
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
Transmission Verification Report
says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:ERROR’ on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Poor fax send quality.
Try changing your resolution to Fineor S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
Vertical black lines when sending.
(MFC-290C only)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
Handling Incoming Calls
Difficulty
Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Sending a fax call to the machine.
Custom features on a single line.
If you answered at the machine, press Mono Start and hang up at once. If you
answered on an external or extension telephone, press your Remote Activation
Code (default setting is l51). When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other
custom feature on a single telephone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
B
89
Menu Setting Difficulties
Difficulty
Suggestions
The machine beeps when you try to
access the Setup Receive menu.
If the Fax
key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
Difficulty
Suggestions
Cannot make a copy
Make sure that the Copy
key is illuminated. (See Entering Copy mode
Vertical streaks appear on copies
If you see vertical streaks on copies, clean the scanner. (See Cleaning the
Poor copy results when using the
ADF (MFC-290C and MFC-297C
only)
Vertical black line appears in
Vertical black lines or streaks on copies are typically caused by dirt or correction
copies (MFC-290C and MFC-297C fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
Fit to Page does not work properly. Make sure your source document is not skewed. Reposition the document and try
again.
Scanning Difficulties
Difficulty
Suggestions
TWAIN/WIA errors appear when
starting to scan.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
choose the Brother TWAIN/WIA driver.
OCR does not work.
Try increasing the scanner resolution.
Fit to Page does not work.
Make sure the document is not skewed on the scanner glass.
Poor scanning results when using
the ADF. (MFC-290C and MFC-
297C only)
Software Difficulties
Difficulty
Suggestions
Cannot install software or print
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
‘Device Busy’
Make sure the machine is not showing an error message on the LCD.
Cannot print images from
FaceFilter Studio.
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. To install FaceFilter Studio see the
Quick Setup Guide.
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
90
Troubleshooting and Routine Maintenance
PhotoCapture Center™ Difficulties
Difficulty
Suggestions
Have you installed the Windows® 2000 update? If not, do the following:
1) Unplug the USB cable.
Removable Disk does not work
correctly.
1
2) Install the Windows® 2000 update using one of the following methods.
„
Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB cable.
Take out the memory card or USB Flash memory drive and put it back in again.
2
3
If you have tried ‘Eject’ from within Windows®, take out the memory card or
USB Flash memory drive before you continue.
4
5
If an error message appears when you try to eject the memory card or USB
Flash memory drive, it means the card is being accessed. Wait a while and
then try again.
If all of the above do not work, turn off your PC and machine, and then turn them
on again. (You will have to unplug the power cord of the machine to turn it off.)
Cannot access Removable Disk
from Desktop icon.
Make sure that you have correctly inserted the memory card or USB Flash
memory drive.
Part of my photo is missing when
printed.
Make sure that Borderless Printing and Cropping are turned off. (See Borderless
Dial Tone detection
B
Telephone line interference
B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detectionyou can make your machine dial
as soon as it detects a dial tone. This setting
can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems with dialling you should change
back to the default No Detectionsetting.
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line, we recommend that you
adjust the Equalization for compatibility to
reduce the modem speed for fax operations.
a Press Menu, 2, 0, 2.
b Press a or b to choose Normal(or
Basic(for VoIP)).
„ Basic(for VoIP)cuts the
modem speed to 9600 bps. Unless
interference is a recurring problem
on your telephone line, you may
prefer to use it only when needed.
a Press Menu, 0, 5.
b Press a or b to choose Detectionor
No Detection.
„ Normalsets the modem speed at
Press OK.
14400 bps. (Default)
Press OK.
c Press Stop/Exit.
B
c Press Stop/Exit.
Note
When you change the compatibility to
Basic(for VoIP), the ECM feature is
only available for colour fax sending.
91
Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Error Message
Cause
Action
B&W Print Only One or more of the colour ink
Replace the empty ink cartridges. (See
cartridges is empty.
While this message appears on the
LCD, each operation works in the
following way:
„ Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the machine
as a monochrome printer for
approximately four weeks
depending on the number of
pages you print.
„ Copying
If the paper type is set to
Plain Paperor
Inkjet Paperyou can make
copies in monochrome
„ Faxing
If the paper type is set to
Plain Paper Inkjet Paper
.
,
or Transparencythe machine
will receive and print faxes in
monochrome
.
If a sending machine has a
colour fax, the machine’s
‘handshake’ will ask that the fax
be sent as monochrome.
If the paper type is set to
Other Glossyor
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out the
empty ink cartridge, you cannot use
the machine until you change to a
new ink cartridge.
92
Troubleshooting and Routine Maintenance
Error Message
Cause
Action
BT Call Sign On BT Call Sign is set to ON. You
Set BT Call Sign to OFF. (See BT Call Sign (U.K.
cannot change the Receive Mode
(For UK only)
from Manual to another mode.
Cannot Detect You installed a new ink too quickly Take out the new ink cartridge and re-install it
and the machine didn’t detect it. slowly until it clicks.
If you are using non Brother ink the Replace the cartridge with a Brother original ink
machine may not detect the ink
cartridge.
cartridge. If the error message remains, contact
your Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-install it
slowly until it clicks. (See Replacing the ink
Cannot Print
One or more of the ink cartridges
Replace the empty ink cartridges. (See
print operations. While memory is
available, black & white faxes will
be stored in the memory. If a
Replace XX Ink
sending machine has a colour fax,
the machine's ‘handshake’ will ask
that the fax be sent as
monochrome.
Clean Unable XX The machine has a mechanical
Open the scanner cover and look on the left,
middle, and right hand side under the covers for
any foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power source for several
minutes then reconnect it.
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Close Ink Cover The ink cartridge cover is not
Firmly close the ink cartridge cover until it clicks.
completely closed.
Comm.Error
Poor telephone line quality caused Try sending the fax again or try connecting the
a communication error.
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your telephone line.
Cover is Open The scanner cover is not closed
Lift the scanner cover and then close it again.
completely.
Data Remaining Print data is left in the machine's
Press Stop/Exit. The machine will cancel the job
memory.
and clear it from the memory. Try to print again.
Disconnected
Document Jam
The other person or other person's Try to send or receive again.
fax machine stopped the call.
fed correctly, or the document
scanned from the ADF was too
long.
B
High Temperature The print head is too warm.
Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory drive A Hub or USB Flash memory drive with Hub are
with Hub has been connected to the not supported. Unplug the device from the USB
USB direct interface.
direct interface.
93
Error Message
Cause
Action
Init Unable XX The machine has a mechanical
Open the scanner cover and look on the left,
middle, and right hand side under the covers for
any foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power source for several
minutes then reconnect it.
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Ink Low Black The indicated ink cartridge is
Order a new ink cartridge. You can continue
printing until the LCD shows Cannot Print.
running out of ink. If a sending
Ink Low Yellow
machine has a colour fax to send,
Ink Low Cyan
Ink Low Magenta
your machine’s ‘handshake’ will
ask that the fax is sent as black &
white. If the sending machine has
the ability to convert it, the color fax
will be printed at your machine as a
black & white fax.
Low Temperature The print head is too cold.
Media Error The memory card is either
Allow the machine to warm up.
Put the card firmly into the slot again to make
corrupted, incorrectly formatted, or sure it is in the correct position. If the error
there is a problem with the memory remains, check the media drive (slot) of the
card.
machine by putting in another memory card that
you know is working.
Media is Full. The memory card or USB flash
Your machine can only save to your memory
memory drive youare using already card or USB flash memory drive if it contains less
contains 999 files.
than 999 files. Try deleting unused files to free
some space and try again.
No Caller ID
There is no incoming call history.
If you want to use the Caller ID feature call your
(U.K. and Ireland You have not received any calls,
telephone company. (See Caller ID (U.K. and
only)
feature on your machine, or you
have not subscribed to the Caller ID
service from your telephone
company.
No Cartridge
No File
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-install it
slowly until it clicks. (See Replacing the ink
The memory card or USB Flash
memory drive in the media drive
does not contain a .JPG file.
Put the correct memory card or USB Flash
memory drive into the slot again.
No Paper Fed
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
„ Refill the paper in the paper tray, and then
press Mono Start or Colour Start.
„ Remove the paper and load it again and then
press Mono Start or Colour Start (See
No Response/Busy The number you dialled does not
Verify the number and try again.
answer or is busy.
94
Troubleshooting and Routine Maintenance
Error Message
Cause
Action
Not Registered You tried to access a Speed Dial
Set up the Speed Dial number. (See Storing
number that is not programmed.
Out of Memory The machine's memory is full.
When copy operation is in progress, press
Stop/Exit and wait until the other operations in
progress finish and then try again.
The memory card or USB Flash
memory drive you are using does
Delete unused files from your memory card or
USB Flash memory drive to make some free
not have enough free space to scan space and then try again.
the documents.
Paper Jam
Paper is jammed in the machine.
Remove the jammed paper by following the
Make sure the paper length guide is adjusted to
the correct paper side.
Print Unable XX The machine has a mechanical
Open the scanner cover and look on the left,
middle, and right hand side under the covers for
any foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power source for several
minutes then reconnect it.
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Scan Unable XX The machine has a mechanical
Open the scanner cover and look on the left,
middle, and right hand side under the covers for
any foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power source for several
minutes then reconnect it.
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Unusable Device A broken device has been
connected to the USB direct
interface.
Unplug the device from the USB direct interface,
then press Power Save to turn the machine off
and then on again.
Unusable Device
A USB device or USB Flash
Unplug the device from the USB direct interface.
Please Disconnect memory drive that is not supported
USB Device.
has been connected to the USB
direct interface.
(For more information, visit us at
Wrong Paper Size Paper is not the correct size.
Check that the machine’s Paper Size setting
matches the size of paper in the tray. (See Paper
B
95
Transferring the Fax Journal report to
another fax machine
Transferringyourfaxes or Fax
Journal report
B
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (station ID) in the Quick
Setup Guide.)
If the LCD shows:
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
a Press Menu 9, 0, 2.
We recommend transferring your faxes to
another fax machine. (See Transferring faxes
b Enter the fax number to which the Fax
Journal report will be forwarded.
c Press Mono Start.
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
Document jam (MFC-290C
and MFC-297C only)
B
Documents can jam in the ADF unit if they are
not inserted or fed properly, or if they are too
long. Follow the steps below to clear a
document jam.
Note
If there is an error message on the
machine's LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
Transferring faxes to another fax
machine
B
b Open the ADF cover.
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (station ID) in the Quick
Setup Guide.)
c Pull the jammed document up and to the
left.
a Press Menu, 9, 0, 1.
b Do one of the following:
„ If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
„ If the LCD shows Enter Fax No.,
enter the fax number to which faxes
will be forwarded.
d Close the ADF cover.
e Press Stop/Exit.
Note
c Press Mono Start.
To avoid future document jams close the
ADF cover correctly by pushing it gently in
the middle.
96
Troubleshooting and Routine Maintenance
Document is jammed inside the ADF
unit
Printer jam or paper jam
B
B
Take out the jammed paper depending on
where it is jammed in the machine. Open and
close the scanner cover to clear the error.
a Take out any paper from the ADF that is
not jammed.
b Lift the document cover.
a Pull the paper tray (1) out of the
machine.
c Pull the jammed document out to the
left.
1
b Pull out the jammed paper (1) and press
Stop/Exit.
d Close the document cover.
e Press Stop/Exit.
1
c Reset the machine by lifting the scanner
cover from the front of the machine and
then close it.
„ If you cannot remove the jammed
paper from the front of the machine,
or the error message still appears on
the LCD after you have removed the
jammed paper, please go to the next
step.
B
97
d Open the Jam Clear Cover (1) at the
back of the machine. Pull the jammed
paper out of the machine.
f Using both hands, use the plastic tabs
on both sides of the machine to lift the
scanner cover (1) until it locks securely
in the open position.
Make sure that there is no jammed
paper left inside the machine.
Check both ends of the print carriage.
1
1
CAUTION
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC or
another fax machine so you will not lose
any important messages. (See Transferring
e Close the Jam Clear Cover.
Make sure the cover is set properly.
98
Troubleshooting and Routine Maintenance
g Lift the scanner cover to release the
lock (1). Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
Note
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
1
• If the print head has stopped in the right
corner as shown in the illustration, you
cannot move the print head. Hold down
Stop/Exit until the print head moves to the
middle. Then unplug the machine from the
power source, and take out the paper.
3
2
h Push the paper tray firmly back into the
machine. While holding the paper tray in
place, pull out the paper support until it
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support
until it clicks.
• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.
B
99
a Open the ink cartridge cover.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Cannot Printand
Routine maintenance
B
Replacing the ink cartridges
B
Replace XX Ink.
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
b Press the lock release lever as shown to
release the ink cartridge indicated on
the LCD. Remove the cartridge from the
machine.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
CAUTION
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with genuine Brother Branded ink
cartridges. Brother cannot guarantee this
optimum performance and reliability if ink or
ink cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other than
genuine Brother Branded cartridges or the
refilling of empty cartridges with ink from
other sources. If damage is caused to the
print head or other parts of this machine as
a result of using other brands of ink or ink
cartridges, any repairs required as a result
may not be covered by the warranty.
c Open the new ink cartridge bag for the
colour shown on the LCD, and then take
out the ink cartridge.
100
Troubleshooting and Routine Maintenance
d Turn the green knob on the protective
yellow cap clockwise until it clicks to
release the vacuum seal, then remove
the cap (1).
f Gently push the ink cartridge until it
clicks, and then close the ink cartridge
cover.
1
g The machine will automatically reset the
ink dot counter.
Note
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one
(Did You Change Blck?). For each
new cartridge you installed, press 1 (Yes)
to automatically reset the ink dot counter
for that colour. If the ink cartridge you
installed is not a brand new one, be sure
to press 2 (No).
e Each colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
• If the LCD shows No Cartridgeor
Cannot Detectafter you install the ink
cartridges, check that the ink cartridges
are installed correctly.
WARNING
If ink gets in your eyes, wash them out with
water at once and call a doctor if you are
concerned.
B
101
Cleaning the outside of the
machine
CAUTION
B
DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink left
in the cartridge.
CAUTION
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the outside surface of the
machine.
DO NOT touch the cartridge insertion slots.
If you do so, the ink may stain your skin.
DO NOT use cleaning materials that
contain ammonia.
If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
DO NOT use isopropyl alcohol to remove
dirt from the control panel. It may crack the
panel.
If you mix the colours by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting the
cartridge installation.
Clean the outside of the machine as
follows:
B
Once you open an ink cartridge, install it in
the machine and use it up within six months
of installation. Use unopened ink cartridges
by the expiration date written on the
cartridge package.
a Pull the paper tray (1) completely out of
the machine.
1
DO NOT dismantle or tamper with the ink
cartridge, this can cause the ink to leak out
of the cartridge.
b Wipe the outside of the machine with a
soft cloth to remove dust.
c Lift the paper tray cover and remove
anything that is stuck inside the paper
tray.
102
Troubleshooting and Routine Maintenance
d Wipe the inside and outside of the paper
Cleaning the scanner glass
B
tray with a soft cloth to remove dust.
a Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
1
3
e Close the paper tray cover and put the
paper tray firmly back in the machine.
2
b (MFC-290C and MFC-297C only)
In the ADF unit, clean the white bar (1)
and the glass strip (2) with a soft lint-free
cloth moistened with a non-flammable
glass cleaner.
1
2
Note
In addition to cleaning the scanner glass
and glass strip with a non-flammable glass
cleaner, run your finger tip over the
scanner glass and glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the scanner glass and glass
strip again concentrating on that area. You
may need to repeat the cleaning process
three or four times. To test, make a copy
after each cleaning attempt.
B
103
Cleaning the machine printer
platen
Cleaning the paper pick-up
roller
B
B
a Pull the paper tray completely out of the
WARNING
machine.
Be sure to unplug the machine from the
electrical socket before cleaning the printer
platen.
b Unplug the telephone line cord first, and
then unplug the machine from the
electrical socket and open the Jam
Clear Cover (1) at the back of the
machine.
a Lift the scanner cover until it locks
securely into the open position.
b Clean the machine printer platen (1).
1
c Clean the Paper Pick-up Roller (1) with
isopropyl alcohol on a cotton swab.
1
1
d Close the Jam Clear Cover back.
Make sure the cover is set properly.
e Put the paper tray firmly back in the
machine.
f Re-connect the power cord.
104
Troubleshooting and Routine Maintenance
Cleaning the print head
B
Checking the print quality
B
To maintain good print quality, the machine
will automatically clean the print head. You
can start the cleaning process manually if
there is a print quality problem.
If faded or streaked colours and text appear
on your output, some of the nozzles may be
clogged. You can check this by printing the
Print Quality Check Sheet and looking at the
nozzle check pattern.
Clean the print head and ink cartridges if you
get a horizontal line or blank text in the text or
graphics on your printed pages. You can
clean Black only, three colours at a time
(Yellow/Cyan/Magenta), or all four colours at
once.
a Press Menu, 7, 1.
b Press a or b to choose
Print Quality.
Press OK.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
c Press Colour Start.
The machine begins printing the Print
Quality Check Sheet.
CAUTION
d Check the quality of the four colour
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
blocks on the sheet.
Is Quality OK?
1.Yes 2.No
a Press Menu, 7, 2.
e Do one of the following:
b Press a or b to choose Black, Color or
All.
„ If all lines are clear and visible,
press 1 to choose Yes, and go to
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to standby mode
automatically.
„ If you can see missing short lines as
shown below, press 2 to choose No.
OK
Poor
Note
If you clean the print head at least five
times and the print has not improved, try
installing a new genuine Brother Branded
replacement cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved call your Brother dealer.
f The LCD asks you if the print quality is
OK for black and three colours.
Black OK?
1.Yes 2.No
B
Press 1 (Yes) or 2 (No).
105
g The LCD asks you if you want to start
Checking the print alignment
B
cleaning.
You may need to adjust the print alignment
after transporting the machine, if your printed
text becomes blurred or images become
faded.
Start Cleaning?
1.Yes 2.No
Press 1 (Yes).
The machine starts cleaning the print
head.
a Press Menu, 7, 1.
b Press a or b to choose Alignment.
Press OK.
h After cleaning is finished, press
Colour Start.
c Press Mono Start or Colour Start.
The machine starts printing the
Alignment Check Sheet.
The machine starts printing the Print
Quality Check Sheet again and then
Is Alignment OK?
i Press Stop/Exit.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
colour.
1.Yes 2.No
d Check the 600 dpi and 1200 dpi test
prints to see if number 5 most closely
matches number 0.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call your Brother dealer.
„ If the number 5 samples of both the
600 dpi and 1200 dpi test prints are
the best matches, press 1 (Yes) to
finish the Alignment Check, and go to
„ If another test print number is a
better match for either 600 dpi or
1200 dpi, press 2 (No) to choose it.
CAUTION
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
e For 600 dpi, press the number of the test
print that most closely matches the
number 0 sample (1-8).
600dpi Adjust
Note
Select Best #5
f For 1200 dpi, press the number of the
test print that most closely matches the
number 0 sample (1-8).
i
1200dpi Adjust
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
Select Best #5
g Press Stop/Exit.
106
Troubleshooting and Routine Maintenance
Checking the ink volume
B
Machine Information
B
You can check the ink that is left in the
cartridge.
Checking the serial number
B
a Press Menu, 7, 3.
You can see the machine’s serial number on
the LCD.
b The LCD shows the ink volume.
a Press Menu, 6, 1.
c Press a or b to choose the colour you
1.Serial No.
want to check.
d Press Stop/Exit.
XXXXXXX
b Press Stop/Exit.
Note
You can check the ink volume from your
computer. (See Printing for Windows® or
Printing and Faxing for Macintosh® in the
Software User's Guide on the CD-ROM.)
B
107
Packing and shipping
the machine
CAUTION
B
Make sure that the plastic tabs on both
sides of the green protective part (1) have
securely clicked into place (2).
When you transport the machine, use the
packing materials that came with your
machine. Follow the instructions below to
properly pack your machine. Damage caused
to your machine during transit is not covered
by your warranty.
CAUTION
It is important to allow the machine to ‘park’
the print head after a print job. Listen
carefully to the machine before unplugging
it to make sure that all mechanical noise
has stopped. Not allowing the machine to
finish this parking process may lead to print
problems and possible damage to the print
head.
1
2
If you are not able to find the green
protective part, DO NOT remove the ink
cartridges before shipping. It is essential
that the machine be shipped with either the
green protective part or the ink cartridges in
position. Shipping without them will cause
damage to your machine and may void your
warranty.
a Open the ink cartridge cover.
b Press the lock release lever to release
the ink cartridge and take out all the ink
cartridges. (See Replacing the ink
d Unplug the machine from the telephone
wall socket and take the telephone line
cord out of the machine.
c Install the green protective part, and
then close the ink cartridge cover.
e Unplug the machine from the electrical
socket.
f Using both hands, use the plastic tabs
on both sides of the machine to lift the
scanner cover until it locks securely into
the open position. Then unplug the
interface cable from the machine, if it is
connected.
108
Troubleshooting and Routine Maintenance
g Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3).
i Pack the printed materials in the original
carton as shown below. Do not pack the
used ink cartridges in the carton.
1
3
2
h Wrap the machine in the bag and put it
in the original carton with the original
packing material.
j Close the carton and tape it shut.
B
109
Menu and Features
C
C
On-screen
programming
Menu keys
C
C
Your machine is designed to be easy to
operate with LCD on-screen programming
using the menu keys. User-friendly
programming helps you take full advantage of
all the menu selections your machine has to
offer.
Access the menu.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.
Go to the next menu level.
Accept an option.
Go back to the previous menu
level.
Delete an incorrect letter when
you need to enter text into the
machine.
Menu table
C
You can program your machine by using the
pages list the menu selections and options.
Scroll through the current menu
level.
Press Menu followed by the menu numbers
to program your machine.
Go back to the previous menu
level.
Memory storage
C
Exit the menu.
Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings
(such as Contrast, Overseas mode, and so
on) will be lost. You may have to reset the
date and time.
110
Menu and Features
To access the menu mode:
a Press Menu.
C
b Choose an option.
„ Press 1 for General Setup menu.
„ Press 2 for Fax menu.
„ Press 3 for Copy menu.
„ Press 0 for Initial Setup.
You can scroll more quickly through
each menu level by pressing a or b for
the direction you want.
c Press OK when that option appears on
the LCD.
The LCD will then show the next menu
level.
d Press a or b to scroll to your next menu
selection.
e Press OK.
When you finish setting an option, the
LCD shows Accepted.
f Press Stop/Exit.
111
Menu Table
C
The menu table will help you understand the menu selections and options that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
1.General Setup 1.Mode Timer
—
0 Sec
Sets the time to return to
Fax mode.
30 Secs
1 Min
2 Mins*
5 Mins
Off
2.Paper Type
—
—
Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
A4*
Sets the type of paper in
the paper tray.
3.Paper Size
in the paper tray.
A5
10x15cm
Letter
Legal
The factory settings are shown in Bold with an asterisk.
112
Menu and Features
Main Menu
Submenu
Menu Selections
Options
Off
Descriptions
Page
1.General Setup 4.Volume
1.Ring
Adjusts the ring volume.
C
(Continued)
Low
Med*
High
Off
2.Beeper
Adjusts the volume level
of the beeper.
Low*
Med
High
Off
3.Speaker
Adjusts the speaker
volume.
Low
Med*
High
On*
5.Auto Daylight
—
—
Changes for Daylight
Savings Time
automatically.
Off
6.P.Save Setting
Fax Receive:On* Customizes the
Power Save key not to
receive faxes in power
save mode.
Fax Receive:Off
7.LCD Contrast
8.Sleep Mode
—
—
Light
LCD.
Dark*
1 Min
the machine will remain
idle before it goes into
sleep mode.
2 Mins
3 Mins
5 Mins
10 Mins*
30 Mins
60 Mins
The factory settings are shown in Bold with an asterisk.
113
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
2.Fax
1.Setup Receive 1.Ring Delay
00
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
(In Fax mode
only)
01
02*
03
04
05
06
07
08
(Example for the U.K.)
2.F/T Ring Time 20Secs
Sets the F/T
pseudo/double-ring time
in Fax/Tel mode.
30Secs*
40Secs
70Secs
On*
3.Fax Detect
Receives fax messages
without pressing Start.
Off
4.Remote Codes
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
On* (l51, #51)
Off
5.Auto Reduction On*
Off
The factory settings are shown in Bold with an asterisk.
faxes.
114
Menu and Features
Main Menu
2.Fax
Submenu
Menu Selections
Options
Auto*
Light
Dark
Descriptions
Page
2.Setup Send
1.Contrast
darkness of faxes you
send.
C
(Continued)
(In Fax mode
only)
2.Fax Resolution Standard*
for outgoing faxes.
Fine
S.Fine
Photo
3.Real Time TX
Next Fax Only
the memory.
On
Off*
4.Overseas Mode On
Off*
sending faxes overseas,
set this to on.
0.Glass ScanSize A4*
Letter
Adjusts the scan area of
the scanner glass to the
size of the document.
3.Report Setting 1.XMIT Report
On
Sets initial setup for
Transmission Verification
Report and Fax Journal.
On+Image
Off*
Off+Image
Off
2.Journal Period
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
—
4.Remaining
Jobs
—
the memory and lets you
cancel chosen jobs.
The factory settings are shown in Bold with an asterisk.
115
Main Menu
2.Fax
Submenu
Menu Selections
Options
Descriptions
Page
0.Miscellaneous 1.TX Lock
—
from changing the
machine’s current
settings.
(Continued)
2.Compatibility Normal*
Basic(for VoIP)
Adjusts the equalization
for transmission
problems.
3.BT Call Sign
(U.K. Only)
On
Uses with BT Call Sign.
Off*
4.Caller ID
On*
View or print a list of the
last 30 Caller IDs stored in
the memory.
Off
Display ID
Print Report
Fast
3.Copy
1.Quality
—
—
Chooses the Copy
resolution for your type of
document.
Normal*
Best
2.Brightness
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
copies.
-onnnn+
-nnnno+
3.Contrast
—
Adjusts the contrast for
copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
4.PhotoCapture 1.Print Quality
2.Paper Type
—
—
Normal
Choose the print quality.
Photo*
Plain Paper
Inkjet Paper
Brother BP71
Choose the paper and
paper type.
Other Glossy*
10x15cm*
3.Paper Size
—
Choose the paper size.
13x18cm
Letter
A4
The factory settings are shown in Bold with an asterisk.
116
Menu and Features
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
4.PhotoCapture 4.Print Size
—
8 x 10cm
9 x 13cm
10 x 15cm
13 x 18cm
15 x 20cm
Max. Size*
-nnnno+
Choose the print size.
(Appears when A4 or
Letter is chosen in the
Paper Size menu.)
C
(Continued)
5.Brightness
6.Contrast
7.Cropping
—
—
—
Adjusts the brightness.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
-nnnno+
Adjusts the contrast.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
On*
Crops the image around
the margin to fit the paper
size or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
Off
cropping.
8.Borderless
9.Date Print
—
—
On*
Expands the printable
area to fit the edges of the
paper.
Off
On
Prints the date on your
photo.
Off*
0.Scan to Media 1.Quality
B/W 200x100 dpi Selects the Scan
resolution for your type of
document.
B/W 200 dpi
Color 150 dpi*
Color 300 dpi
Color 600 dpi
2.B/W File Type TIFF*
Selects the default file
format for black and white
scanning.
PDF
3.ColorFile Type PDF*
Selects the default file
format for colour
scanning.
JPEG
The factory settings are shown in Bold with an asterisk.
117
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
5.Print Reports 1.XMIT Verify
—
—
Prints a Transmission
Verification Report for
your last transmission.
2.Help List
—
—
—
—
—
—
can see at-a-glance how
to quickly program your
machine.
3.Quick Dial
4.Fax Journal
Lists name and numbers
stored in the Speed Dial
memory, in numerical
order.
last incoming and
outgoing faxes.
(TX means Transmit.)
(RX means Receive.)
5.User Settings
—
—
—
—
Lists your settings.
6.Machine Info. 1.Serial No.
Lets you check the serial
number of your machine.
7.Ink Management 1.Test Print
2.Cleaning
—
—
Print Quality
Alignment
Black
Lets you check the print
quality or alignment.
Lets you clean the print
head.
Color
All
3.Ink Volume
—
—
—
Lets you check the
available ink volume.
0.Initial Setup 1.Receive Mode
Fax Only*
Fax/Tel
External TAD
Manual
that best suits your needs.
2.Date&Time
3.Station ID
—
—
—
Puts the date and time on See
the LCD and in headings
of faxes you send.
Quick
Setup
Guide.
Fax:
Set your name and fax
number to appear on each
page you fax.
Name:
4.Tone/Pulse
5.Dial Tone
—
—
—
Tone*
Choose the dialling mode.
Pulse
Detection
No Detection*
Normal*
PBX
on or off.
6.Phone Line
Set
type.
ISDN
The factory settings are shown in Bold with an asterisk.
118
Menu and Features
Entering Text
C
C
When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most number keys have three or four letters printed on keys. The keys for 0, #
and l do not have printed letters because they are used for special characters.
By pressing the relevant number key repeatedly, you can access the character you want.
Press
Key
one
time
two
times
three
times
four
times
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
L
M
P
T
O
R
V
Y
W
Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
If you entered an incorrect letter and want to change it, press d to move the cursor under the
incorrect character. Then press Clear/Back. Re-enter the correct character. You can also back
up and insert letters.
Repeating letters
If you need to enter a letter that is on the same key as the letter before, press c to move the cursor
to the right before you press the key again.
Special characters and symbols
Press l, # or 0, and then press d or c to move the cursor under the special character or symbol
you want. Then press OK to choose it.
Press l for
Press # for
Press 0 for
(space) ! ” # $ % & ’ ( ) + , - . / m
: ; < = > ? @ [ ] ^ _
Ä Ë Ö Ü À Ç È É 0
119
Specifications
D
D
General
D
Printer Type
Print Method
Inkjet
Mono:
Colour:
Piezo with 94 × 1 nozzle
Piezo with 94 × 3 nozzles
Memory Capacity
32 MB
LCD (liquid crystal display) 16 characters × 1line
Power Source
AC 220 to 240V 50/60Hz
(MFC-250C)
Power Consumption
Power Save
Mode:
Average 1.1 W
Sleep Mode:
Standby:
Average 3 W
Average 4.5 W
Average 22 W
Operating:
(MFC-290C and MFC-297C)
Power Save
Mode:
Average 1.2 W
Sleep Mode:
Standby:
Average 3 W
Average 4.5 W
Average 24 W
Operating:
120
Specifications
Dimensions
(MFC-250C)
365 mm
D
150 mm
390 mm
360 mm
450 mm
(MFC-290C and MFC-297C)
375 mm
180 mm
390 mm
410 mm
370 mm
460 mm
Weight
7 kg (MFC-250C)
7.8 kg (MFC-290C and MFC-297C)
Noise per ISO 9296
Operating:
(MFC-250C)
LWAd = 63.6 dB (A) (Mono)
LWAd = 55.8 dB (A) (Colour)
(MFC-290C and MFC-297C)
LWAd = 63.8 dB (A) (Mono)
LWAd = 56.2 dB (A) (Colour)
Office equipment with LWAd > 63.0 dB (A) is not suitable for use in
rooms where people do primarily intellectual work. Such equipment
should be placed in separate rooms because of the noise emission.
Temperature
Humidity
Operating:
10 - 35° C
Best Print Quality:
Operating:
20 - 33° C
20 - 80% (without condensation)
20 - 80% (without condensation)
Best Print Quality:
ADF (automatic
document feeder)
Up to 15 pages (MFC-290C and MFC-297C only)
Recommended Environment for Best Results:
Temperature: 20° C - 30° C
Humidity: 50% - 70%
Paper: [80 g/m2]
100 Sheets [80 g/m2]
Paper Tray
121
Print media
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Paper Input
Paper Tray
„ Paper type:
„ Paper size:
Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes
(commercial No.10, DL, C5, Monarch, JE4),
Width: 98 mm - 215.9 mm
Length: 148 mm - 355.6 mm
For more details, see Paper weight, thickness and
„ Maximum paper tray capacity: Approx. 100 sheets of
80 g/m2 (20 lb) plain paper
Paper Output
Up to 50 sheets of A4 plain paper (face up print delivery to
the output paper tray) 2
1
Use only transparencies recommended for inkjet printing.
2
For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately
after they exit the machine to avoid smudging.
3
122
Specifications
Fax
D
Compatibility
Coding System
Modem Speed
ITU-T Super Group 3
MH/MR/MMR/JPEG
D
Automatic Fallback
14,400 bps
Document Size
ADF Width: (MFC-290C and MFC-297C)
148 mm to 216 mm
ADF Length: (MFC-290C and MFC-297C)
148 mm to 355.6 mm
Scanner Glass Width: Max. 216 mm
Scanner Glass Height: Max. 297 mm
208 mm
Scanning Width
Printing Width
Greyscale
204 mm
256 levels
Contrast Control
Automatic/Light/Dark
(manual setting)
Resolution
„ Horizontal 8 dot/mm
„ Vertical
Standard
3.85 line/mm (Mono)
7.7 line/mm (Colour)
Fine
7.7 line/mm (Mono/Colour)
Photo
7.7 line/mm (Mono)
Superfine
15.4 line/mm (Mono)
40 stations
Speed Dial
Groups
Up to 6
123
Broadcasting 1
Automatic Redial
Ring Delay
90 stations
3 times at 5 minute intervals
0, 1, 2, 3, 4, 5, 6, 7 or 8 rings
(2, 3, 4, 5, 6, 7 or 8 rings - South Africa only)
Public switched telephone network.
Communication Source
Memory Transmission
Out of Paper Reception
1
2
Monochrome only
‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code).
Specifications and printed materials are subject to change without prior notice.
3
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
124
Specifications
Copy
D
Colour/Monochrome
Yes/Yes
Document Size
ADF Width: (MFC-290C and MFC-297C)
148 mm to 216 mm
D
ADF Length: (MFC-290C and MFC-297C)
148 mm to 355.6 mm
Scanner Glass Width: Max. 215.9 mm
Scanner Glass Length: Max. 297 mm
Stacks up to 99 pages
Multiple Copies
Sorts up to 99 pages (Monochrome only)
(MFC-290C and MFC-297C only)
Enlarge/Reduce
Resolution
25% to 400% (in increments of 1%)
(Monochrome)
„ Scans up to 1200×1200 dpi
„ Prints up to 1200×1200 dpi
(Colour)
„ Scans up to 600×1200 dpi
„ Prints up to 600×1200 dpi
125
PhotoCapture Center™
D
Note
The MFC-250C only supports USB Flash memory drives.
Available Media 1
Memory Stick®
Memory Stick Pro™
Memory Stick Duo™ with adapter
Memory Stick Micro (M2) with adapter
SD 2
SDHC 3
miniSD™ with adapter
microSD with adapter
xD-Picture Card™ 4
USB flash memory drive 5
Resolution
Up to 1200×2400 dpi
File Extension
(Media Format)
(Image Format)
DPOF, EXIF, DCF
Photo Print: JPEG 6
Scan to Media: JPEG, PDF (Colour)
TIFF, PDF (Mono)
Number of Files
Up to 999 files
(The folder inside a memory card or USB Flash memory
drive is also counted.)
Folder
File must be in the 4th folder level of the memory card or USB
Flash memory drive.
Borderless
1
2
3
4
Memory cards, Adapters and USB Flash memory drive are not included.
SecureDigital (SD) : 16MB to 2GB
SecureDigital High Capacity (SDHC) : 4GB to 8GB
xD-Picture Card™ Conventional Card from 16MB to 512MB
xD-Picture Card™ Type M from 256MB to 2GB
xD-Picture Card™ Type M+ 1GB and 2GB
xD-Picture Card™ Type H from 256MB to 2GB
5
USB 2.0 standard
USB Mass Storage Class from 16 MB to 8 GB
Support format: FAT 12/FAT16/FAT32
6
7
Progressive JPEG format is not supported.
126
Scanner
D
Colour/Monochrome
TWAIN Compliant
Yes/Yes
Yes (Windows® 2000 Professional/XP/XP Professional x64
Edition/Windows Vista®)
Mac OS® X 10.2.4 or greater
36 bit colour Processing (Input)
WIA Compliant
Colour Depth
24 bit colour Processing (Output)
(Actual Input: 30 bit colour/Actual Output: 24 bit colour)
Up to 1200 × 2400 dpi (optical)
Mono: Up to 3.44 sec.
Resolution
Scanning Speed
Colour: Up to 4.83 sec.
(A4 size in 100 × 100 dpi)
Document Size
ADF Width (MFC-290C and MFC-297C):
148 mm to 216 mm
ADF Length (MFC-290C and MFC-297C):
148 mm to 355.6 mm
Scanner Glass Width: Max. 216 mm
Scanner Glass Length: Max. 297 mm
Up to 210 mm
Scanning Width
Greyscale
256 levels
1
Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.
2
Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows® XP and Windows Vista® (resolution up
to 19200 × 19200 dpi can be chosen by using the Brother scanner utility)
128
Specifications
Printer
D
Windows® 2000 Professional/XP/XP Professional x64
Printer Driver
Edition/Windows Vista® driver supporting Brother Native
Compression mode
D
Mac OS® X 10.2.4 or greater: Brother Ink Driver
Up to 1200 × 6000 dpi
1200 × 2400 dpi
Resolution
1200 × 1200 dpi
600 × 1200 dpi
600 × 600 dpi
600 × 300 dpi
600 × 150 dpi (Colour)
450 × 150 dpi (Black & White)
(MFC-250C)
Print Speed
Mono: Up to 27 pages/minute 1
Colour: Up to 22 pages/minute 1
(MFC-290C and MFC-297C)
Mono: Up to 30 pages/minute 1
Colour: Up to 25 pages/minute 1
Printing Width
Borderless
Letter, A4, A6, Photo Card, Index Card, Post Card 3
1
Based on Brother standard pattern.
A4 size in draft mode.
2
When you set the Borderless feature to On.
3
129
Interfaces
D
USB 1 2
A USB 2.0 interface cable that is no longer than 2.0 m.
1
Your machine has a full-speed USB 2.0 interface. This interface is compatible with Hi-Speed USB 2.0; however, the
maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1
interface.
2
Third party USB ports are not supported for Macintosh®.
130
Specifications
Computer requirements
D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Hard Disk Space to install
Computer Platform & Supported
Processor
Minimum
Speed
PC
Interface
Minimum Recommended
D
Operating System
Version
PCSoftware
Functions
For
For
RAM
RAM
Drivers Applications
®
2000
Printing, PC USB
64 MB 256 MB 110 MB 340 MB
Windows
Intel®
Pentium® II
Operating
Professional
FaxSend
Scanning,
Removable
Disk
,
System
or equivalent
128 MB
110 MB 340 MB
XP Home
XP
Professional
®
XP
256 MB 512 MB 110 MB 340 MB
512 MB 1 GB 600 MB 530 MB
64-bit(Intel 64
or AMD64)
Professional
x64 Edition
Windows
Vista® 2
supported CPU
®
®
Intel Pentium
4 or equivalent
®
64-bit(Intel 64
or AMD64)
supported CPU
®
®
USB 3
Printing, PC
PowerPC
G4/G5
128 MB 256 MB 80 MB 400 MB
Macintosh
Operating
Mac OS
X
10.2.4 - 10.4.3 FaxSend
Scanning,
,
PowerPC
G3 350MHz
System
Removable
Disk
®
PowerPC
G4/G5
512 MB 1 GB
Mac OS X
10.4.4 or
greater
Intel®
Core™
Processor
Conditions:
1
Microsoft® Internet Explorer 5.5 or greater.
For the latest driver updates, visit
All trademarks, brand and product names are
property of their respective companies.
2
For WIA, 1200 x 1200 resolution. Brother Scanner
Utility enables to enhance up to
19200 x 19200 dpi.
3
4
Third party USB ports are not supported.
PC Fax supports black and white only, and does
not support Ledger/A3 size paper.
5
®
PaperPort
™
11SE supports Microsoft SP4 or
®
higher for Windows 2000 and SP2 or higher for XP.
Presto!® PageManager® on the CD-ROM
supports Mac OS® X 10.3.9 or higher. For Mac
OS® X 10.2.4-10.3.8 Presto!® PageManager® is
available as a download from the Brother Solutions
Center.
6
131
Consumable items
D
Ink
The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality print
outs. This process will only happen once. With all following ink
cartridges you can print the specified number of pages.
The cartridges provided with your machine have a lower yield than
standard cartridges (65%).
Replacement
Consumables
<Black> LC980BK, <Cyan> LC980C, <Magenta> LC980M,
<Yellow> LC980Y
Black - Approximately 300 pages 1
Yellow, Cyan and Magenta - Approximately 260 pages 1
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
For more information about the replacement consumables, visit us
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
132
Glossary
E
E
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
ADF (automatic document feeder)
Coding method
The document can be placed in the ADF
and scanned one page at a time
automatically.
Method of coding the information
contained in the document. All fax
machines must use a minimum standard
of Modified Huffman (MH). Your machine
is capable of greater compression
methods, Modified Read (MR), Modified
Modified Read (MMR) and JPEG, if the
receiving machine has the same
capability.
E
Auto Reduction
Reduces the size of incoming faxes.
Automatic fax transmission
Sending a fax without picking up the
handset of an external telephone.
Communication error (Comm. Error)
Automatic Redial
An error during fax sending or receiving,
usually caused by line noise or static.
A feature that enables your machine to
redial the last fax number after five
minutes if the fax did not go through
because the line was busy.
Compatibility group
The ability of one fax unit to communicate
with another. Compatibility is assured
between ITU-T Groups.
Backup Print
Your machine prints a copy of every fax
that is received and stored in memory.This
is a safety feature so you will not lose
messages during a power failure.
Contrast
Setting to compensate for dark or light
documents, by making faxes or copies of
dark documents lighter and light
documents darker.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
Dual Access
Brightness
Your machine can scan outgoing faxes or
scheduled jobs into memory at the same
time it is sending a fax from memory or
receiving or printing an incoming fax.
Changing the Brightness makes the whole
image lighter or darker.
Broadcasting
ECM (Error Correction Mode)
The ability to send the same fax message
to more than one location.
Detects errors during fax transmission
and resends the pages of the fax that had
an error.
Caller ID
A service purchased from the telephone
company that lets you see the number (or
name) of the party calling you.
Extension telephone
A telephone using the same line as your
fax but plugged into a separate wall
socket.
CNG tones
The special tones (beeps) sent by fax
machines during automatic transmission
to tell the receiving machine that a fax
machine is calling.
External telephone
A TAD (telephone answering device) or
telephone that is connected to your
machine.
133
F/T Ring Time
Journal Period
The length of time that the Brother
machine rings (when the Receive Mode
setting is Fax/Tel) to notify you to pick up
a voice call that it answered.
The pre-programmed time period
between automatically printed Fax
Journal Reports. You can print the Fax
Journal on demand without interrupting
the cycle.
Fax Detect
LCD (liquid crystal display)
Enables your machine to respond to CNG
tones if you interrupt a fax call by
answering it.
The display screen on the machine that
shows interactive messages during
On-Screen Programming and shows the
date and time when the machine is idle.
Fax Journal
Lists information about the last 200
incoming and outgoing faxes. TX means
Transmit. RX means Receive.
Manual fax
When you lift the handset of your external
telephone you can hear the receiving fax
machine answer before you press
Mono Start or Colour Start to begin
sending.
Fax tones
The signals sent by sending and receiving
fax machines while communicating
information.
Menu mode
Fax/Tel
Programming mode for changing your
machine's settings.
You can receive faxes and telephone
calls. Do not use this mode if you are
using a telephone answering device
(TAD).
OCR (optical character recognition)
The bundled ScanSoft™ PaperPort™
11SE with OCR or
Presto!® PageManager® software
application converts an image of text to
text you can edit.
Fine resolution
Resolution is 203 × 196 dpi. It is used for
small print and graphs.
Greyscale
Out of Paper Reception
The shades of grey available for copying,
scanning and faxing photographs.
Receives faxes into the machine's
memory when the machine is out of paper.
Group number
Overseas Mode
A combination of Speed Dial numbers that
are stored in a Speed Dial location for
Broadcasting.
Makes temporary changes to the fax
tones to accommodate noise and static on
overseas telephone lines.
Help list
Pause
A printout of the complete Menu table that
you can use to program your machine
when you do not have the User's Guide
with you.
Allows you to place a 3.5 second delay in
the dialling sequence while you are
dialling using the dial pad or you are
storing Speed Dial numbers. Press
Redial/Pause as many times as needed
for longer pauses.
Innobella™
Innobella™ is a range of genuine
consumables offered by Brother. For best
quality results Brother recommends
Innobella™ Ink and Paper.
Photo resolution (Mono only)
A resolution setting that uses varying
shades of grey for the best representation
of photographs.
134
Glossary
PhotoCapture Center™
Scan to Media
Allows you to print digital photos from your
digital camera at high resolution for photo
quality printing.
You can scan a monochrome or colour
document into a memory card or USB
Flash memory drive. Monochrome images
will be in TIFF or PDF file format and
colour images may be in PDF or JPEG file
format.
PictBridge
Allows you to print photos directly from
your digital camera at high resolution for
photo quality printing.
Scanning
E
The process of sending an electronic
image of a paper document into your
computer.
Pulse
A form of rotary dialling on a telephone
line.
Search
Quick Dial List
An electronic, numerical or alphabetical
listing of stored Speed Dial and Group
numbers.
A listing of names and numbers stored in
Speed Dial memory, in numerical order.
Real Time Transmission
Speed Dial
When memory is full, you can send faxes
in real time.
A pre-programmed number for easy
dialling. You must press the
Remaining jobs
(Speed Dial), #, and the two digit code,
and Mono Start or Colour Start to start
the dialling process.
You can check which jobs are waiting in
memory and cancel jobs individually.
Remote Activation Code
Standard resolution
Press this code (l 5 1) when you answer
a fax call on an extension or external
telephone.
203 × 97 dpi. It is used for regular size text
and quickest transmission.
Station ID
Remote Deactivation Code
(For Fax/Tel mode only)
The stored information that appears on
the top of faxed pages. It includes the
sender's name and fax number.
When the machine answers a voice call, it
pseudo/double-rings. You can pick up at
an extension telephone by pressing this
code (# 5 1).
Super Fine resolution (Mono only)
392 × 203 dpi. Best for very small print
and line art.
Resolution
TAD (telephone answering device)
The number of vertical and horizontal lines
per inch. See: Standard, Fine, Super Fine
and Photo.
You can connect an external TAD to your
machine.
Temporary settings
Ring Delay
You can choose certain options for each
fax transmission and copy without
changing the default settings.
The number of rings before the machine
answers in Fax Onlyand Fax/Tel
mode.
Tone
Ring Volume
A form of dialling on the telephone line
used for Touch Tone telephones.
Volume setting for the machine's ring.
135
Transmission
The process of sending faxes over the
telephone lines from your machine to the
receiving fax machine.
User Settings
A printed report that shows the current
settings of the machine.
Xmit Report (Transmission Verification
Report)
A listing for each fax sent, that shows its
date, time and number.
136
Index
F
Copy Options key (copying)
A
Custom telephone features on a single
Apple® Macintosh®
See Software User's Guide on the
CD-ROM. ..................................................
Automatic
D
F
Dialling
access codes and credit card
B
Direct printing
from a PictBridge camera ..................... 68
Broadcasting ............................................27
C
Cancelling
Cleaning
printer platen .......................................104
Connecting
external TAD .........................................39
ControlCenter
E
Error messages on LCD .......................... 92
Comm. Error ......................................... 93
No Cartridge ......................................... 94
No Paper Fed ....................................... 94
Unable to Scan ..................................... 95
See Software User's Guide on the
CD-ROM. ..................................................
Copy
Enlarge/Reduce ....................................52
137
F
H
Fax codes
Help
Fax, from PC
See Software User's Guide on the
CD-ROM. ..................................................
Fax, stand-alone
at end of conversation ........................33
F/T Ring Time, setting ........................34
Receive Mode, choosing ....................32
Ring Delay, setting .............................34
telephone line interference .................91
Broadcasting ......................................27
Cancelling from memory ....................31
enter Fax mode ..................................26
from ADF
LCD messages ................................... 110
I
Ink cartridges
ink dot counter .................................... 100
J
Jacks
EXT
external telephone ............................. 39
TAD (answering machine) ................. 39
Jams
L
(MFC-290C and MFC-297C only) ......26
from scanner glass .............................26
Resolution ..........................................29
telephone line interference .................91
Fax/Tel mode
LCD (liquid crystal display) .................... 110
M
Macintosh®
See Software User's Guide on the
CD-ROM. ..................................................
Maintenance, routine ............................. 100
Manual
transmission ......................................... 31
Memory Storage .................................... 110
Mode, entering
PhotoCapture ......................................... 6
answering at extension
G
138
Printing
on small paper ...................................... 11
O
See Software User’s Guide on the
CD-ROM. .................................................
P
size of document ...................................17
PaperPort™ 11SE with OCR
Q
Quick Dial
access codes and credit card
F
Broadcasting ........................................ 27
using Groups ..................................... 27
Group dial
setting up Groups for Broadcasting ... 46
Speed Dial
See Software User's Guide on the
CD-ROM and Help in the PaperPort™
11SE application to access
How-to-Guides. .........................................
PhotoCapture Center™
from PC
See Software User's Guide on the
R
CD-ROM. ...............................................
Memory Stick® ......................................58
Print settings
Redial/Pause ........................................... 44
Reducing
Caller ID List ......................................... 39
how to print ........................................... 48
User Settings ........................................ 48
Resolution
Brightness ..........................................64
Paper type & size ...............................64
SecureDigital ........................................58
specifications ......................................126
xD-Picture Card™ .................................58
PictBridge
Print
improving quality .................................105
specifications ......................................129
setting for next fax ................................ 29
139
TX Lock
S
Scanner glass
Scanning
See Software User's Guide on the
CD-ROM. ..................................................
Serial Number
Speed Dial
V
Volume, setting
W
Windows®
See Software User's Guide on the
CD-ROM. ..................................................
T
TAD (telephone answering device),
Telephone line
connections ...........................................40
difficulties ..............................................88
interference ...........................................91
Temporary copy settings ..........................51
Troubleshooting .......................................86
checking ink volume ............................107
error messages on LCD ........................92
if you are having difficulty
printing received faxes .......................88
receiving faxes ...................................88
sending faxes .....................................89
140
Visit us on the World Wide Web
This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchsed in their own countries.
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