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Tbble of Contents
Chapter I
Introduction
welcome
Using this manual
Assistance ................................................................................... 1-1
What is TWAIN?......................................................................... 1-2
A note about application software ................................. 1-2
Package contents
System requirements
PC and compatibles system requirements
Mac and compatibles system requirements
1-4
1-4
Chapter 2
Scanner Installation ......................................................................................... 2-1
PC and compatibles installation ......................................................................... 2-1
Installing the interface card ................................................................................ 2-1
Connecting the scanner ...................................................................................... 2-2
The Info Technician ............................................................................................ 2-2
Installing the device driver ................................................................................. 2-3
Mac and compatibles installation ....................................................................... 2-3
Scanner installation
Installing the driver
....................................................................................... 2-3
....................................................................................... 2-4
Installing the application software ..................................................................... 2-4
Chapter 3
Using your scanner ........................................................................................... 3-1
Scanning features and controls ........................................................................... 3-1
Hardware features
Software controls
....................................................................................... 3-1
....................................................................................... 3-2
Scanning images ................................................................................................ 3-8
Select the IWAIN source (PC)............................................................................3-8
The scanning process.......................................................................................... 3-9
Other scanning features .................................................................................... 3-10
Appendix A
Troubleshooting ............................................................................................... A-I
For PC and compatibles only ............................................................................ A-2
For Mac and compatibles only .......................................................................... A-2
Scanner careI ...................................................................................................... A-3
Limited two year warranty ................................................................................. A-4
FCC radio frequency interference statement...................................................... A-5
L I
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Chapter I
introduction
welcome
Thank you for purchasing an Info ImageReader Scanner. This product is the result of our efforts to develop high
technology computer peripherals that are easy to use, affordably priced, and that enhance your computing experience.
Using this manual
This manual includes complete instructions for scanner installation, use, and maintenance. Note that “use,” in this
context, refers to scanner operation independent of tasks performed in conjunction witl application software. This guide
is organized in a “do as you read” format. For best results, perform the tasks as they are presented.
This manual assumes that you have a basic understanding of the DOS and Windows operating system. As a convention,
this guide presents all references to guide names or sections in italics, and commands you must type at a command line
are presented in a different typeface.
Assistance
If you experience difficulties and cannot find solutions within this guide, contact Info’s Technical Support Department at
(408) 538-2510, Monday through Friday, between 8:00 Am and 4:30 Pm, Pacific time. If you wish, you may fax
questions to (408) 538-2577. Provide, a fax number for return contact. We maintain a BBS at (408) 538-2598 that
contains the latest updates to our software, as well as a web site at infoconnection.com.
If all of our technicians are occupied, please leave your name and phone number on our voice mail system. This system
is intended to avoid excessive “on hold” waiting. You and your questions are important to us and we will respond as
quickly as possible. After hours calls are returned the following working day.
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What is TWAIN?
TWAIN is the interface that links the scanner with scanning software applications. -TWAIN is an industry standard that
enables you to use the ImageReader with any TWAIN-compliant software application.
With the introduction of Windows 95, the TWAIN specification bat been overhauled to take advantage of the 32-bit
architecture. When you install our scanner driver under Windows 95, you will have two TWAIN sources - one for 16-bit
applications and one for 32-bit applications. Use the following as a guide to select the appropriate source.
16-bit applications are legacy Windows 3.x programs that you are running under Windows 95.
32-bit applications are programs specifically designed for Windows 95, to take advantage of performance en-
hancements provided by the new architecture.
You may experience scanning problems if you do not use the appropriate source.
There is no change to the TWAIN source for Windows 3. 1 x users. Only the 16-bit TWAIN source is installed.
A note about application software
The scanner hardware by itself is not very useful. It takes a combination of the scanner hardware and application
software to perform any task. Before you begin scanning, you need to choose the appropriate application to use for the
task at hand. Please read this section to,gain an understanding of the types of scanning software there are.
Scanning software generally falls into two groups, Graphics (image editing), or OCR (Optical Character Recognition).
Each type has specific features designed to address the technical challenges faced in the scanning of graphics or of text.
Graphics: Software in this category provide’s the user with image editing tools for performing extensive modifications to
art, photographs, or other continuous tone images. While having the
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ability to scan text, it is not designed to specifically identify individual characters as does OCR software. Any
image scanned using a graphics program can only be saved in a graphics file format. It cannot be saved as an
editable text file.
OCR: Software in this category is designed to recognize alphanumeric characters in preparation for export to
word processing and desktop publishing applications. In other terms, it creates text files. OCR software will
not provide image editing capabilities. If there is no intention of editing a given piece of text (with or without
graphics), it may be simpler to scan and save it as a graphic.
Additional types of applications are available that offer solutions for special or unique tasks. These include
document storage, form scanning, fax utilities, copy utilities, custom screen saver creation, photo album
creation, and so on, If applications are intended to link directly to the scanning device, look for the TWAIN-
compliant specification. If compliant, they are compatible with Info ImageReader scanners.
Package contents
Please verify that all materials have been received before setting up and using your scanner. The package
contents are listed in the Quick Start Guide.
System requirements
System requirements are largely dependent on the “work” performed. By work, we are referring to the task
or operation performed using the scanner in conjunction with application software.
Because scanners are capable of inputting large amounts of data in relatively short periods of time, they
commonly push computer systems to the limits of their capabilities. Before beginning any scanning task or
operation, carefully consider your system’s processing capabilities, especially processor speed, RAM, and
available hard disk space. OCR processes, fax operations, and the processing of simple black & white
graphics are least demanding. High resolution scanning of large images in full color creates an extreme
demand for processor time and memory.
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When you are scanning with the TWAIN interface, the number labeled image size (calculated in bytes) provides the
working file size that is the result of the selected scanning mode, resolution, and image size. Take careful note of this
information.
PC and compatibles system requirements
386,processororlOO%co patible;486orhigherrecommended
MS DOS 5. 0 or later with Windows 3.1 x, or Windows 95 or later
4 MB RAM; 8 MB or more recommended
25 MB available hard disk space; 50 MB recommended
VGA/SVGA monitor with at least 256 color capability recommended
Available 16-bit expansion slot
Mac and compatibles system requirements
Macintosh with 68040 processor or greater
System 7.0 or later
8 MB or more of RAM
4 MB RAM; 8 MB RAM recommended
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Chapter 2
Scanner Installation
PC and compatibles installation
Installation of the scanner is comprised of few steps and designed to be as easy as possible. The
following instructions walk you through installing the interface card into your PC, and connecting the
scanner and cable. It is important to note that both the scanning hardware and its supporting software
(e.g. Info Technician and the included applications) must be installed in order for the scanner to
operate.
Installing the interface card
The installation of the scanner’s interface card is a simple process. Because your PC is designed with
room for additional peripherals, the manual that was provided with your computer contains complete
guidelines for case removal and expansion card installation. The graphic and instructions provided
here are intended to supplement that information.
Caution! As a safety precaution, the power to the computer and all peripheral equipment should be off
and disconnected from the power source. Touch a grounded object before making contact with any
components. Electrostatic discharge can damage the interface card and computer components.
To install the interface card:
I . Remove the computer’s housing.
2 . On the computer’s mother board, select an available 16-bit ISA expansion slot, and remove its rear
access cover. The slot must be free of dust and dirt to ensure a good connection.
3 .
Hold the scanner interface card by the upper edge, and
with the expansion slot. Press the card firmly into the
the next page.
align the gold-striped connector
slot as displayed in the diagram
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4. Use the slot cover’s screw to retain the interface card. Replace the housing and secure all screws.
5. Reconne t the power source to your computer and any other peripheral equipment.,
Connecting the scanner
If you have other SCSI devices installed on your system, set the scanner to a unique SCSI ID. Attach the 50-pin SCSI
terminator block to the port on the scanner, and connect the SCSI cable to the terminator block. Place the scanner unit
in the desired location, and route the interface cable to the computer in such a way as to assure it is safe from possible
damage due to pinching or crimping. Insert the 25-pin male connector on the cable into the port on the interface card.
The cable can only be inserted one way - do not force a connection. Connect the power cable as well.
Once the scanner is attached and near the location you want it, unlock the scanning mechanism. The scanner is looked
for transport to avoid damage to the assembly. You must unlock the scanner before you turn it on for the first time.
Failure to do so may cause damage to the scanner, and will void your warranty. Simply turn the dial on the bottom of
the scanner to the unlock position.
The Info Technician
The Info Technician is an automatic installation utility that edits and installs the scanner’s device and TWAIN drivers.
These drivers provide the link between the scanning hardware, the scanning application, and the computer’s operating
system.
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Installing the device driver
Run the Info Technician to install the scanner drivers. To do so:
1 . Insert disk 1 of the Info Technician into the computer’s floppy drive.
2.In Windows Program Manager, select the Run command from he File menu. If you are
using Windows 95, select Run from the Start menu on the desktop.
3. Type A:\SETUP at the command line and click OK. Substitute the
appropriate drive letter if the disk is not in the A drive.
4. Follow the on screen directions.
The scanner’s device driver is installed in the proper directory, along with the TWAIN driver.
5. Reboot the computer after the installation is complete to activate
the scanner drivers.
Mac and compatibles installation
The ImageReader FB is capable of running on a Macintosh or Mac compatibles as well as
PCs. If this unit shipped with Mac software and a plug-in driver (not all models do), read
this section for instructions about installing this scanner on your Mac system.
Scanner installation
Set the scanner to a unique SCSI ID. Attach the 50-pin SCSI terminator block to the port on
the scanner, and connect the SCSI cable to the terminator block. Pace the scanner unit In the
desired location, and route the interface cable to the computer in such a way as to assure it is
safe from possible damage due to pinching or crimping. Insert the 25-pin male connector on
the cable into the SCSI port on your Mac, or the last device on your chain. The cable can
only be inserted one way - do not force a connection. Connect the power cable as well.
Once the scanner is attached and near the location you want it, unlock the scanning mecha-
nism. The scanner is locked for transport to avoid damage to the assembly. You must unlock
the scanner
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before you turn it on for the first time. Failure to do so may cause damage to the scanner, and
will void your warranty. Simply turn the dial on the bottom of the scanner to the unlock posi-
tion.
Turn on the scanner, then start-up your system.
Installing the driver
This scanner interfaces with your Mac software through a Plug-in driver. You can use this
scanner with any program that is Plug-in Module (PIM) compatible.
To install the Plug-in driver:
1 . Insert the Plug-in disk into the floppy drive.
2. Double-click the disk icon if it is not already open.
3. Double-click the English folder to open its contents.
4. Locate the plug-ins folder for the application (i.e. PhotoDeluxe)
you will be using to scan. Drag the plug-in module from the English folder on the disk to the
application’s plug-ins folder.
That application can now be opened and used with the scanner. The scanner plug-in should
display on the Acquire list in the File menu.
The ImageReader FB can also simulate an Apple scanner. This “Works Like Apple” driver is to
be used with OCR programs, like OmniPage and TypeReader, that do not support PIM. Simply
drag the “Works Like Apple” driver into your system folder and restart. When you are ready to
use the OCR program, configure it for Apple Scanner or AppleOne Scanner. You can now use
the scanner for OCR processes.
Installing the application software
When the hardware and device driver software are installed, install the application software as
described in their respective manuals. The Quick Start Guide also contains information about
installing these programs.
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Chapter 3
Using your scanner
Scanning features and controls
Before scanning images, it is important to understand the scanners basic hardware features as well as
the software controls.
Hardware features
Power
This scanner requires its own power source (use the cable provided), and there is an on/off power
switch on the unit. Always turn the scanner on before you turn the computer on. This allows the
computer to “see” the scanner when it is booting up.
Indicator Ughts
When you turn the scanner on, the Power indicator is lit. This light remains lit as long as power is
provided to the scanner. When first turned on, the scanner performs a Power On Self Test (POST)
diagnostic. The Ready indicator flashes during the POST diagnostic, then should remain steadily lit.
If the scanner fails the POST diagnostic, or encounters a problem with use, the Ready indicator
remains flashing. Refer to the Appendix for tro ulotestlooting information.
Paper loading
Place the document to be scanned face down on the scanning glass. Books, magazines and other 3-
climensional objects can be easily scanned as well, by laying them on the scanning glass., With bound
materials and other objects, the cover Is designed to lift up at the hinge to accommodate the item being
scanned. Do not force the cover down when scanning these items, it may break or scratch.
Paper size
The scanner will handle documents ranging in size from- a postage stamp to a legal size document
(8.14" x 14"), including A4.
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Paper condition
If the sheet to be scanned has any of the following conditions, please take the following precau-
tions before scanIning.
·
Remove paper clips, pins or staples
*
·
Let wet paper dry first
Avoid scanning documents with correction fluid (dry or otherwis
This avoids scratching or marring the scanning glass, and ensures
years of beautiful scans.
Software controls
The Info Technician loads a TWAIN-compliant driver. This driver functions as a “user interface” linking the
scanning hardware and application software.
Scanning is initiated from within the’apprication software. All scanning activities are controlled
from the user interface window titled Info Peripherals Scanner. The interface window’s Prescan
command is used to adjust the scanning area, contrast, and intensity before executing the actual
“working” scan. The actual scan is then placed into the application software for viewing, editing,
printing, or storage. In this section, the components and controls of the scanning interface win-
dow are explained.
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Preview Window
The interface window’s right side displays Prescan images. The Crop Box around the perimeter is used to select the area
you want to scan. Position the pointer over a square, click, hold, and drag the border to adjust the scanning area. The
slider bar on the vertical ruler is also a convenient tool. This slider tells the scanner how far down the page to scan. You
can shorten the time it takes to prescan by adjusting this slider to 11" when scanning letter size documents.
Scan Mode
Your scanning mode options are True Color, Gray Scale, and Bi-tone. These selections indicate the amount of data you
want to capture for the image. Follow these guidelines when selecting a scan mode:
True Color: Scan color images and photographs in True Color mode when you want to capture and reproduce all the
color data. To manage file sizes efficiently, take careful note of the guidelines for resolution (described later) when
scanning in True Color. The combination of True Color and a high dpi can create an extremely large file size.
Gray Scale: What is referred to as black and white photographs are actually gray scale images. Different shades of gray
are used to make up the whole picture. When you scan these types of images, you want to scan using the gray scale
mode. Also use this mode to convert color photographs to black and white. Scanning a color photograph in gray scale
will capture the continuous tones.
Bi-tone: This mode captures black and white only. -Use this rnode when scanning single color (usually black) images,
such as drawings or sketches, business logos, or text. This mode is also used when scanning a document you want to
OCR.
Resolution
Resolution is measured in dots per inch (dpi). The higher the resoluton is set, the more detail in your image is captured.
There are some guidelines you should follow when determining the resolution to scan at. They are detailed on the
following page.
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Z
On-line graphics: If you are scanning an image to be used orim-line, such as the Internet, a
BBS or in a multimedia presentation, you ne,odn’t scan any higher than 100 dpi. This is
because a monitor’s resolution is either 72 dpi (Mac), or 96 or 120 dpi (PC), and is not
capable of displaying a higher resolution. Images scanned at 300 dpi and viewed on a
monitor will appear three times as large as the actual image. This enlargement results
because your monitor displays images in a 1: 1 ratio of pixels (or dots), meaning one dot
in the image equals one dot on-screen. At 300 dpi, the image contains 3 times as many
dots when displayed on the monitor.
Faxing images: Any image you intend to fax from a PC-based fax modem should be
scanned at 200 dpi. Fax machines only receive images at 200 dpi, and some programs
may fault if you try to scan at higher resolutions.
Printed images: If you plan to print the images you scan, use the following table to select a
resolution when scanning in color and gray scale. As a general rule, scan at twice the Line
Screen Frequency of the output device. This information can be found in your printer’s
manual. When scanning in line art mode, scan at the resolution of your printer, usually
300 or 600 dpi. This avoids sizing distortions in your printed images.
Output Device
Line Screen Scanning Resolutions
Frequencies Line Art
Color
Laser Printer (300 dpi)50
Laser Printer (600dpi) 85
Laser Printer (1200 dpi)105
Imagesetter
300
600
120
170
210
1200
133
2400
266
2x line screen
Color DySub Printervaries
match
Scaling
Use the checkbox to toggle between proportional (set width and height individually) and
integrated (set width and height together) scaling. Enter a percentage in the text box or
use the slider bar to change the scaling values.
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Flip
This command creates a mirror image of the item scanned.
Inverse
This command reverses an image’s display. Black pixels will be white, and white pixels will become black. The
resulting image is like a photo negative of the original.
Brightness and Contrast
These controls adjust the brightness and contrast of the image you are about to scan. Increasing the contrast will sharpen
the image, but cause it to look dark. Increase the brightness to lighten the image and compensate for the contrast
selection. Experiment with these controls to determine the look you prefer. Usually these controls are adjusted together
in a 2:1 ratio of brightness to contrast.
Curves
The curves function allows you to alter the way different pixel values in your image are adjusted. The diagonal line
shows a Gamma function of input to output pixel values. The default is a straight line, which makes no adjustments to
the pixels. All the pixels that fall below the line are darkened, and those above the line are lightened. The four buttons
in the lower left corner make automatic adjustments for types of images and documents. Use the lower right button for
hazy images, the upper right button for high contrast images, and the lower left button for normal images. The upper left
button restores the curve to its default setting.
Levels
This function displays a histogram of the number of pixels in the image with different values (representing different
colors). The left side represents black, and the right side represents white or solid colors such as red, green or blue. The
histogram is then broken into 256 channels. The left and right numbers above the histogram show the channel numbers,
and the middle number expresses the ratio of channels to the left and to the right of the middle triangle below the
histogram. The shaded slider bar beneath the histogram is the output level control. Slide the left and/or right triangles
inward to give you more channels in regions where pixels are grouped in greater
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- - - - - - - - - - - - -
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numbers. This will produce an image with greater clarity. If you wish to expand one part of the histogram,
rike where there are a large grouping of pixels, move the middle triangle toward that part. Since there are
always 128 channels between the middle triangle and the end point triangles, adjusting them closer together
gives the pixels in that region more channels to work with, and maximize the detail captured.
Color Balance
This control allows you to improve the look of your image, while retaining the detail as you adjust the color
levels in the shadows, midtones and highlights. Shadows effects the dark pixel values of the image, midtone
effects the middle range, or dominate range, of pixels, and highlights effects the light pixel values.
Hue and Saturation
This function enables you to change the hue and saturation of your images. Hue distinguishes one color from
another, and by using the hue slide bar, you can adjust the hue angle by shifting the color on the spectrum.
Saturation refers to the purity of color, and by adjusting the saturation slide bar, you can make the color look
more vibrant and intense, or dull and gray, Lightness controls the amount of light acting on the color, and by
using the slide bar, you can make the color lighter or darker.
Monitor Gamma (PC)
This control allows you’to change the gamma in your color images. If the color is off balance in your image,
you can use this control in conjunction with the other image adjustments to get the image just right. Use the
slider bar to increase or decrease the gamma.
Default
This button restores the image adjustments to their original settings. The prescan image is also restored to its
unaltered appearance.
Automatic
This function boost the image adjustments to maximum settings and fill the entire spectrum, causing the
image to become more vivid.
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Background (Mac)
Check this box to enable scanning in the backgroud while you do other work. This mimics true multi-
tasking, however scanning speed is slowed considerably.
Pregcan View
Check this item to restore the prescan image to its unaltered appearance with out resetting the image adjust-
ments.
Original Scan Media
Select which media you are scanning. Reflective is pieces like photographs, documents, magazines, etc., and
indicates items will be placed on the scanning glass. Feeder enables use of the optional document feeder if
you have one attached. Transparency enables you to scan negatives, x-rays, slides, etc., if you have the
optional transparency adapter.
Dither
You can select this option when scanning in bi-tone mode. Use a variety of patterns to simulate gray scale in
a black and white image.
Information
Displays information regarding the image to be scanned such as file size (image size), available disk space
(Disk Free), and scan dimensions. Use this as a guide when determining what scan mode and resolution you
want to scan at. Dimensions, resolution, and scan mode directly effect the file size of your scanned image.
Scan
A scan is the actual image captured at the selected settings. The scan does not appear in the preview window,
it is displayed in the application’s workspace.
Prescan
A prescan is a low resolution scan of your image displayed in the scanning interface window only. You do a
prescan to make your selections for size, and to make any necessary image adjustments.
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Zoom
The scanner zooms in on the portion of the image selected with the crop box, and displays the enlarged area in the
Prescan window. This enables you to select a smaller portion of the image to scan, while giving you the ability to focus
in on the detail you want to capture. Click the Prescan View checkbox to restore the image in the Prescan window.
Setup
Opens the SCSI diagnostic table so you can check or change the configuration of your scanner.
Scanning images
Scanning images with your ImageReader scanner is a relatively simple process. The steps below walk you through
selecting the appropriate TWAIN source to use (if you are using a PC), and then scanning an image or document. If you
experience problems during any of these steps, please refer to the appendix at the end of this manual, Troubleshooting.
You may need to modify the configuration.
Select the TWAIN source (PC)
Before you can scan with your ImageReader on a PC, you need to tell the application what scanner you are using. The
scanner is referred to as the “source,” and you need to select the appropriate source for the application you are using.
Note: In some cases, an application’s User Guide may direct you to use the application’s custom “ImageReader’
driver In these cases, the instructions provided below are inappropriate for that application. Refer to that application’s
user guide for scanning instructions.
1 . Start the image editing application software in Windows.
2. Choose Select Source from the File menu.
3. Follow the appropriate instructions for the Windows version you are running.
Windows 3. 1 and 3. 1
Select Info Scanner.
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Windows 95 or later
Select either Info Scanner or Info Scanner (TWAIN-32) from the Source list, depending on what type of
application you are scanning into.
Note: If you are using a 16-’blt 6ppfld@tioh, and-select info Scanner (TWAIN-
32) as your source, you may get a TWAIN error and not be able to scan. Be sure
to select the correct source to use with 32-bit applications and 16-bit applica-
tions. Refer to Coqpter 1, What is TWAIN for more information,
4. Click OK.
The application is now set to use your ImageReader to scan.
The scanning process
The initiation of the scanning process may vary from application to application. Consult the
application’s manual for more information if the steps below don’t result in a scan. The
instructions provided in these steps assume the application uses the most common process.
To scan an image:
1. Start the image editing application.
2. Select Acquire from the File menu. In Windows, this displays the scanning interface win-
dow. For Macintosh users, next select the scanner’s plug-in to display the scanning
window.
3. Place the image face down in the scanner, Click Prescan. The prescanned image displays in
the Prescan window.
4. Adjust the image as you desire. Make your selections for scan mode, resolution, etc., and
use the crop box in the Prescan window to select the area you want to scan. Follow the
guidelines described in the previous section to make your selections.
Note: If the image is not as large as the Crop box, the additional blank
area is also
scanned, creatIng an unnecessadly large file size. Be sure to adjust the Crop box
to fit the exact area you want to scan. To do so, simply click and drag one of the
anchor squares.
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5. When you are satisfied with the selected settings, click Scan.
The image is scanned using the selected settings, and transf erred into the application’s workspace.
6. Click Cancel to close the scanning interface window.
You are returned to the application, and the scanned image is displayed in the workspace. You may now
manipulate, save, print, or fax the image.
Other scanning features
Your ImageReader scanner is capable of scanning all types of documents and images. The scanning instruc-
tions provided here are to ensure the installation is complete and your scanner is working properly. For more
detailed instructions about manipulating images once they are scanned, or for using your scanner for OCR,
document archiving/retrieval, and faxing, refer to those applications’ manuals.
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Appendix A
Troubleshooting
Scanner makes a loud, grinding noise when turned on
Confirm that you have unlocked the scanner. The dial on the bottom of the scanner locks and unlocks the
scanning mechanism for transport.
No scanner is displayed on my SCSI chain table
Verify that your SCSI chain is properly terminated on both ends. Check the SCSI cable, terminator and
connections by disconnecting them and reattaching them. If the problem still persists, the SCSI cable or
terminator may be defective.
Scanner turns on and the Ready light continues to blink
The scanner performs a Power-On Self Test (POSI) when first turned on. This tests all the components of the
scanner before operation. If a problem is encountered, the Ready light will continue to blink, indicating a
failed POST test. Try the following:
1.
Disconnect the scanner from the computer by powering down and unplugging the SCSI cable and
terminator from the back of the scanner. Turn the scanner on. If it works without the SCSI cable connected,
the cable may have been plugged in wrong or the cable may be defective.
2.
If you are using an Automatic Document Feeder or Transparency Adapter, disconnect it from the
scanner and try again.
If the Ready continues to blink after trying the above, your scanner may be defective.
Error message Cannot Create Cache or Cache Buffer Space, or Image Transfer Failed
This error message indicates that the selected scan settings have created a file size that exceeds available disk
space. Reduce the dpi, image size or select a lower mode to reduce the file size.
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For PC and compatibles only
When scanning is initiated, a blank SCSI table displays
Click the Check button to verify the system sees the scanner. If the table remains blank, shut down
your system, including the scanner, When the entire system is powered down, turn on the scanner
first, wait a couple of seconds, then restart your system. Open the SCSI diagnostic table and see if
the scanner is displayed. If it does, your system is working properly and you can now scan. If it is
not displayed, your installation was not successful. Reinstall the drivers using the Info Technician
and try again.
The system is halted when the SCSI diagnostic is launched Verify there is no SCSI ID conflict an
the SCSI chain. Each device on the chain must have a unique ID number.
TWAIN Errors
Be sure you have selected the appropriate source for the application you are scanning into. Most 32-
bit applications require you use the Info Scanner (TWAIN-32) source, and all 16-bit applications
require you use the Info Scanner source.
Grainy Images
Check the video driver settings within Windows. The difference between 16 colors viewed and 256
colors viewed is dramatic. Select 256 Colors (or higher) if the sys em hardware supports such.
For Mac and compatibles only
After installing the scanner, the computer does not start-up The scanner uses the same SCSI ID
number as another device on your chain. Each device must have a unique ID number. Reassign the
scanner’s SCSI ID
Scanner does not appear on the Acquire menu
The scanner driver is not installed properly. Reinstall and try again.
When scanning is initiated, a blank SCSI table displays
Verify the scanner is turned on, and that the SCSI chain is terminated properly, then try again. If the
problem still persists, you may have a defective SCSI cable or terminator.
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Scanner care
Info ImageReader scanners are designed to provide years of trouble free service. To assist in realiz-
ing this end, follow the guidelines listed below.
1. Keep the scanner as dust free as possible. Dust particles are a scanner’s worst enemy.
2. If necessary, clean the scanner glas’s with a soft lens cloth.
3. Do not scan documents with correction fluid. This will cause spotting on the scanner glass.
4. Do not scan documents with paper clips or staples. The lens may become scratched.
5. . Do not scan documents joined together with sticky tape or glue.
6. Take care not to open the lid when scanning is in progress.
7. Don’t touch the scanner glass. Fingerprints or scratches will show up as unwanted marks on your
scanned image.
8. Don’t remove the scanner case. There are no consumer serviceable parts inside. There is a danger
of electric shock, and the warranty will be void.
9. Don’t move the scanner excessively or subject it to excessive vibration, as the lens focus may
become distorted.
10. The scanner operates best in temperatures of 5C to 40C (41 F to 104F).
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Limited two year warranty
Info warrants this scanner to be free of manufacturing defects, both materials and workmanship, for a period of two
years from the date of original purchase. This warranty applies only to the original purchaser. In the event of a defect,
Info will repair this product free of charge, including parts, labor, and return postage.
This warranty does not cover damage, loss, abuse, misuse, unauthorized repair, shipping damage, natural phenomena, or
effects of use other than intended. Info Is not responsible for consequential damages, including but not limited to, lost
profits, lost sales, loss of use, or injury to property.
For scanner service, contact us at (800) 777-3208, and request a Return Authorization (RA) number. Repackage the
product in its original packing container (for protection), and return postage prepaid to:
Info Servic e Center
580 Division Street
Campbell, CA 95003
Include an address, phone number, the RA number, and a description of the scanner’s defect. Enclose a copy of the
original purchase receipt to verify warranty eligibility. Write the RA number legibly on the outside of the package.
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FCC radio frequency interference statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation, This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to
try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that which the receiver is connected.
Shielded interconnect cables and shielded power cord which are supplied with this equipment must be employed
with this equipment to ensure compliance with the pertinent RF emission limits governing this device.
•
•
Consult the dealer or an experienced radio/TV technician for help if the conditions persist.
Changes or modifications not expressly approved by the manufacturer or authorized service center could void the
user’s authority to operate this equipment.
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