IBM Personal Computer N2800e User Manual

This is the same URL that is printed on the cover of this document.

Related information

The following publications ship with your hardware. Refer to these publications

for information that relates to your workstation:

v See the IBM NetVista Quick Setup for N2800e Thin Client Express, Type 8364 (Model

Cxx) (SA23-2807) pamphlet for quick hardware setup information and software

configuration information.

v See the IBM License Agreement For Machine Code (Z125-5468) before using the

workstation.

v See IBM NetVista Thin Client Safety Information (SA41-4143) for important safety

notices.

v See IBM NetVista Thin Client Hardware Warranty - Type 8363 and Type 8364

(SA23-2802) for important hardware warranty information.

Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for

information about managing your Thin Client Express. This information is

available at the following URL:

http://www.pc.ibm.com/us/netvista/thinclient/xpress.html

How to send your comments

Your feedback is important in helping to provide the most accurate and

high-quality information. You can submit comments about this, or other IBM

information by mailing the readers’ comment form, located at the end of this

information.

vii

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v If you are mailing comments from a country other than the United States, you

can give the form to the local IBM branch office or IBM representative for

postage-paid mailing.

v If you prefer to send comments by FAX, use either of the following telephone

numbers:

– United States and Canada: 1-800-937-3430

– Other countries: 1-507-253-5192

v If you prefer to send comments electronically, use the following network

identification:

– IBMMAIL, to IBMMAIL(USIB56RZ)

– RCHCLERK@us.ibm.com

Be sure to include the following:

v The title, and order number of the information

v The page number or topic to which your comment applies

viii

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Understanding your NetVista Thin Client Express

The IBM NetVista N2800e Thin Client Express offers a fast and simple way to

access applications on the following platforms:

v Windows NT^®Server 4.0

v Windows NT Server 4.0, Terminal Server Edition (TSE)

v Windows NT Workstation 4.0

v Windows^®2000 Server

v Windows 2000 Professional

v Windows 2000 Advanced Server

As both a hardware and a software solution, Thin Client Express includes essential

Network Station^™Manager V2R1 functions on a pre-installed CompactFlash card.

Thin Client Express provides the usual thin-client benefits, such as a reduced total

cost of ownership and the fast, flexible deployment of applications. Because it does

not require a boot server, Thin Client Express also provides a quick start-up time.

Thin Client Express also includes a Setup Utility, and a Configuration Tool that

provide the following:

v A streamlined configuration process

v Local boot capabilities from a CompactFlash card

v A Netscape browser

v 3270, 5250, and VTxx emulator sessions

v An Independent Computing Architecture (ICA) client and ICA Remote

Application Manager

v Separate utility programs for flash update service and operations management

v A desktop with a Launch Bar or one or more full-screen applications

v Advanced diagnostics

The IBM NetVista Thin Client Express Service Utility and IBM NetVista Thin Client

Manager Operations Utility are management utilities that you can use to manage

your workstations. These utilities run on Windows 2000 and Windows NT

workstations, and are available to you, free of charge. You can download these

utilities either from a compact disc (CD) or from the World Wide Web. For

information on obtaining the CD (at no cost to you), visit the following uniform

resource locator (URL):

Click Express Utilities, located under the More Info heading.

If you are interested in downloading the utilities from the World Wide Web, refer

to “Downloading the utilities from the Net V ista Thin Client web site ” on page 16

for more information.

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Learning about the hardware

This section provides detailed hardware information about the N2800e Thin Client

Express — Hardware Type 8364 (Model Cxx), hereafter referred to as N2800e Thin

Client Express.

Standard hardware

The standard N2800e Thin Client Express hardware includes the following:

v 64 MB of SDRAM DIMM random access memory (RAM) (see “Appendix A.

Replacing hardware parts ” on page 41).

v 4 MB SGRAM video memory

v Integrated Ethernet communication

v 16-bit internal and external sound

v One 32 MB CompactFlash card with preloaded software

v 2 USB ports for a keyboard and other USB devices

v 2 PCI adapter slots for PCI devices

v Two serial ports for serial devices

Note: The Netscape browser requires 64 MB of RAM. See “Appendix B . H ardware

maintenance procedures ” on page 45 for information about adding more

memory to a workstation. See “Appendix A. Replacing hardware parts ” on

page 41 for information about ordering replacement memory.

Hardware connectors

Your N2800e Thin Client Express hardware includes standard connectors, standard

pin, signal, and signal direction configurations. See “Appendix G. Connector pin

information ” on page 59 for details.

Figure 1. Hardware connectors

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Communication hardware

Your N2800e Thin Client Express includes an integrated Ethernet connection.

For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher

Unshielded Twisted Pair (UTP) type of cable. For a 100 Mb line speed operation,

you need a category 5 UTP type of cable.

Refer to “Appendix G. Connector pin information ” on page 59 for communication

cable specifications.

Monitor specifications

A basic video graphics adapter (VGA) class monitor that meets the Video

Electronics Standards Association (VESA) standards of refresh rate and resolution

functions with the N2800e Thin Client Express. The N2800e Thin Client Express

can support VESA Display Power Management Signaling (DPMS) and VESA

Display Data Channel (DDC2B).

Refer to “Appendix F . M onitor specifications ” on page 57 for a list of resolutions

and refresh rates that the N2800e Thin Client Express can support. Your monitor

may not support all resolutions and refresh rates.

Power consumption

Normal power consumption for the thin client, while running applications, ranges

from 24 to 28 Watts. During periods of inactivity, the system switches into the

suspend state, and power consumption reduces to approximately 18 Watts. Once

the system enters the soft-off state, power consumption reduces to approximately

10 Watts.

Note: Power consumption may fluctuate or vary from these values, depending on

the voltage selection (115V or 230V) of the thin client.

Display monitor power reduction occurs when you use the N2800e Thin Client

Express with a VESA DPMS Standard monitor.

As an Energy Star Partner, IBM has determined that this product meets the Energy

Star Program guidelines for energy efficiency.

Upgrading hardware features

You can perform the following hardware procedures:

v Install PCI adapter cards for PCI devices

v Replace a CompactFlash card

v Connect USB devices

If you plan to use peripheral USB devices with your N2800e Thin Client

Express, refer to the documentation for your peripheral USB devices for

information.

v Upgrade your memory

The N2800e Thin Client Express has tworandom access memory (RAM) slots

that accepts Synchronous Dynamic Random Access Memory (SDRAM) Dual

Inline Memory Modules (DIMMs). The N2800e Thin Client Express includes 64

MB of RAM, and supports memory expansions of up to 256 MB. You can

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expand the RAM of the N2800e by installing 32, 64, or 128 MB DIMMs.

“Appendix B . H ardware maintenance procedures ” on page 45 provides

information on how to exchange memory. Refer to “Appendix A. Replacing

hardware parts ” on page 41 for detailed memory specifications and orderable

N2800e Thin Client Express parts.

Note: Use of the Netscape browser requires 64 MB of RAM.

Learning about the hardware

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Setting up the hardware

Unpacking your hardware

Unpack your hardware. Contact your reseller, or IBM, if

you do not have these standard parts:

ꢀ1ꢁ Thin client logic unit

ꢀ2ꢁ Base

ꢀ3ꢁ Mouse

ꢀ4ꢁ Keyboard

ꢀ5ꢁ Power cable

Selecting the voltage for your location:

Attention: You may damage the thin client if you do

not select the correct voltage.

1. Locate the voltage switch ꢀAꢁ on the bottom of the

thin client.

2. Use a pen, or similar object, to slide the switch ꢀAꢁ to

the correct setting for your location (see ″Voltage

selection″ in T a ble 1 1 o n page 42).

Installing options:

v If you have additional memory, or optional feature

cards, see “Appendix B . H ardware maintenance

procedures ” on page 45 before continuing with the

following setup procedures.

v If you have a security cable and would like to restrict

access to the thin client logic unit, thread your cable

through hole ꢀBꢁ.

v For vertical placement of the thin client, see “Installing

the support base ” on page 8.

v For horizontal placement of the hardware, continue

with “Connecting your hardware ” on page 8.

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Installing the support base

Slide the base ꢀBꢁ onto the notched bottom of the thin

client ꢀAꢁ until it latches securely.

Connecting your hardware

Read “Safety notices ” on page v before continuing.

1. Connect the devices listed below to the appropriate

ports:

ꢀ1ꢁ USB devices

ꢀ2ꢁ Network cable

ꢀ3ꢁ Serial device 2

ꢀ4ꢁ Serial device 1

ꢀ5ꢁ Parallel devices

ꢀ6ꢁ Monitor

ꢀ7ꢁ Mouse

ꢀ8ꢁ Keyboard

ꢀ13ꢁ Headphones

ꢀ14ꢁ Microphone

2. Tighten all device cable connections.

3. Connect the thin client power cable to the power

socket ꢀ10ꢁ.

4. Plug all power cables into properly grounded working

electrical outlets.

5. To power on your thin client, move the power supply

switch ꢀ9ꢁ to the ″on″ position.

Notes:

a. The white power switch ꢀ11ꢁ resets the power to

your thin client.

b. The system LED ꢀ12ꢁ should flash from amber to

green. See “Resolving hardware problems ” on

page 31 for deviations.

6. Choose the operating system for your server from the

menu that appears on your screen. Refer to the server

software information to verify the correct selection for

your network.

Note: If your thin client is unable to receive the

operating system code from the server, contact your

network administrator.

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Startup sequence

This is a typical startup sequence of events for the NetVista Thin Client Express. If

any of these events do not occur, see “Resolving hardware problems ” on page 31.

1. The following devices show light-emitting diode (LED) indications:

v Logic unit (system LED and network status LED)

v Keyboard

v Monitor¹

v Any USB devices²

2. The following internal hardware components initialize:

v Memory

v L1 cache

v Video memory

v Keyboard controller

3. The IBM NetVista thin client screen appears on the monitor.

4. One of the following appears:

v The Thin Client Express Setup Utility. The Setup Utility appears in either of

the following situations:

– You start the NetVista thin client for the first time.

– You previously reset the NetVista thin client to the factory-default

property settings.

The Configuration Tool launches after the Setup Utility in either situation.

Refer to “Configuring the N2800e Thin Client Express ” on page 1 1 for more

information about working with the Setup Utility.

v The NetVista Thin Client Express detects the CompactFlash card and loads

the operating system into memory.

v The interface that you specified with the Configuration Tool appears. The

interface can be either of the following:

– One or more applications

– A launch bar with one or more applications

Refer to the following sections for more information about configuring your

NetVista Thin Client Express:

v “Configuring the N2800e Thin Client Express ” on page 1 1

v “Installing the Thin Client Service Utility and the Operations Utilities ” on

page 15

v “Managing your Thin Client Express remotely ” on page 19

1. Refer to the documentation for your monitor if there is no LED indication.

2. Refer to the documentation for your USB devices if there are no LED indications.

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Configuring the N2800e Thin Client Express

Before you can use the N2800e Thin Client Express (also referred to as workstation)

to access server applications, you need to configure your workstation. You can use

the NSBoot Setup Utility (also referred to as Setup Utility) and the Thin Client

Express Configuration Tool (or Configuration Tool) to configure workstations.

Note: You do not need access to an external server to set up and configure the

workstation.

This section provides information on the following:

v “Using the Setup Utility to configure the workstation ”

v “Using the Configuration T o ol to configure the workstation ” on page 12

Using the Setup Utility to configure the workstation

The Setup Utility allows you to perform the following tasks:

v Specify your keyboard language settings

v Set the resolution and frequency of your display

v Configure your Internet Protocol (IP) settings

v Perform advanced configurations, such as changing your boot file server settings

The first time you start the workstation, you must use the initial Setup Utility to

configure the workstation. The following menu is an example of a Setup Utility

menu:

Figure 2. Example menu

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The menu number ꢀAꢁ makes it easy to navigate through the Setup Utility. Menu

numbers that begin with 2 are unique to the initial Setup Utility. The menu title

ꢀBꢁ tells you which menu you are using.

Use the arrow keys to select an option from the list of available options ꢀCꢁ. After

you select an option, specify a value in the corresponding value field ꢀDꢁ. Certain

fields allow you to select a value by using the Page Up and Page Down keys.

Instructions and other messages (ꢀEꢁ and ꢀFꢁ) provide additional information.

Error messages ꢀGꢁ inform you when you need to complete a field or correct a

value before continuing.

Use the active function keys ꢀHꢁ to navigate through the Setup Utility.

To access the Setup Utility during a subsequent boot, press Esc immediately after

the following message disappears:

Hardware testing in progress . . .

If you worked only with the Simple Configuration menu during the initial boot,

then the Simple Configuration menu appears. However, if you worked with the

Advanced Configuration menu during the initial boot, then the Advanced

Configuration menu appears.

You can also configure your workstation for Dial Access. This option is available if

your client will use a modem for network connection instead of the Ethernet or

Token-Ring connection. See “PPP dialer for Thin Client Express workstations ” on

page 21.

For information on using the Setup Utility to update CompactFlash cards, see

“Using the Setup Utility to recover the flash image of a workstation ” on page 29.

Using the Configuration Tool to configure the workstation

The Configuration Tool allows you to configure the following applications on your

workstation:

v Independent Computing Architecture (ICA) Client

v ICA Remote Application Manager

v Netscape 4.5 browser (without Netscape JVM support)

v 3270 emulator to S/ 390^®hosts

v 5250 emulator to Application System/ 400 (AS/ 400)^®hosts

v VT emulator

v Advanced diagnostics

The Configuration Tool also allows you to configure the single user preferences

that are independent of the applications, such as mouse orientation. It also

provides a means to update the software on the CompactFlash card.

The first time you power on the workstation, the Configuration Tool displays

automatically after you complete the Setup Utility configurations. You must

complete the Configuration Tool configurations before you can access applications

from network servers. However, you do not need to complete the advanced

settings to create a basic, working configuration. After you have completed the

Configuration Tool, click Save and Restart to save your settings and restart the

workstation with your new configuration.

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The Configuration Tool provides three Workstation Mode user interfaces:

1. A single application that starts automatically when you power on the

workstation. This application fills the entire display screen.

2. One or more applications that start automatically when you power on the

workstation.

Note: The N2800e’s free memory determines how many applications you can

run at one time. With 32 MB of RAM, you can specify up to either of the

following applications:

v Four simultaneous 5250 or 3270 emulators

v An ICA client and two simultaneous 5250 or 3270 emulators

3. A launch bar with one or more applications. The Configuration Tool can start

these applications automatically, if desired.

Network administrators can use one of two possible methods to restrict access to

the Configuration Tool:

1. Use the Configuration Tool itself to create an administrator password.

2. Use the Thin Client Manager Operations Utility. For more information on using

the Thin Client Manager Operations Utility, see “Managing your Thin Client

Ex p ress remotely ” on page 19.

You can access additional, customized help at any time by clicking Help in the

lower, right-hand corner of the display. The help viewer also has search capability.

To access the Configuration Tool anytime after the initial configuration, press and

hold the following keys on the left side of the keyboard: Shift + Ctrl + Alt. Hold

the keys down for several seconds until the Configuration Tool starts.

You can also place the Configuration Tool on the launch bar for simple, future

access.

For information on using the Configuration Tool to update CompactFlash cards,

see “Using the Configuration T o ol to perform a software update on a workstation ”

on page 25.

Configuring the N2800e Thin Client Express 13

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Installing the Thin Client Service Utility and the Operations

Utilities

The Thin Client Express Service and Thin Client Manager Operations Utilities are

management utilities that run on the following workstations or server platforms:

v Windows NT Server 4.0

v Windows NT Server 4.0, Terminal Server Edition (TSE)

v Windows NT Workstation 4.0

v Windows 2000 Server

v Windows 2000 Professional

v Windows 2000 Advanced Server

Although these utilities are optional, IBM recommends that you install the Service

Utility on if you want to rewrite the flash image of a workstation. The Service

Utility consists of the following:

v NetVista Thin Client Express image files

v Network support services that provide Network File System (NFS) support for

the client to access the image files

The Service Utility services start automatically after the installation is complete.

The services also start automatically after the server reboots. If you experience

problems while attempting to update or recover the flash ofa workstation, verify

the status of the Service Utility network support services. For information

regarding how to verify the status of network support services, see the NetVista

Thin Client Service and Operations Utilities Readme file. This file is available on

the NetVista Thin Client Utilities CD, as well as the NetVista Thin Client website.

For information on using the Operations Utility, refer to IBM NetVista Thin Client

Manager Operations Utility (SA23-2812). This information is available at the

following uniform resource locator (URL):

T a ble 1 shows the tools, and utilities that IBM recommends for the different

methods of rewriting the flash image.

Table 1. Required tools and utilities to perform flash updates and recoveries

Type of update or

recovery

NSBoot Setup Configuration Service Utility

Operations

Utility

Tool

Configuration Tool

update

Operations Utility

update

Operations Utility

recovery

NS Boot Setup Utility

recovery

Peer flash recovery

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Only the Operations Utility methods of updating in T a ble 1 on page 15 allow you

to update multiple workstations at a time. The other methods of flash recovery in

T a ble 1 on page 15 allow you to perform flash recovery to one workstation at a

time. For more information on recovering or updating CompactFlash cards with

the TCM Operations Utility, refer to IBM NetVista Thin Client Manager Operations

Utility (SA23-2812). This information is available at the following URL:

http://www.ibm.com/pc/support

There are two ways to install the Service and Operations Utilities:

1. Installing the utilities from the NetVista Thin Client Utilities CD

2. Downloading the utilities from the NetVista Thin Client website

Installing the utilities from the NetVista Thin Client Utilities CD

To install the Service and Operations Utilities from the NetVista Thin Client

Utilities CD, insert the CD into your server’s CD-ROM drive. The IBM NetVista

Thin Client Utilities menu starts automatically.

Note: If the Thin Client Utilities menu does not start automatically, you can run

the install.bat file from the root directory of the CD.

To install the Operations Utility, click ″Install NetVista Thin Client Manager

Operations Utility.″

To install the Service Utility, click ″Install NetVista Thin Client Express Service

Utility.″

Downloading the utilities from the NetVista Thin Client web site

To download the Service and Operations Utilities from the IBM Thin Client web

site, you need to set up an update server. This update server must meet the

following requirements:

v Reliable access to the Internet

v Runs File Transfer Protocol (FTP) or Hypertext Transfer Protocol (HTTP)

v Accessible by workstations through a high-speed TCP/ IP (Transmission Control

Protocol/ Internet Protocol) connection (for example, a LAN)

v Sufficient space for the download files

After you have set up an update server, follow these steps to download the Service

and Operations Utilities from the IBM Thin Client web site:

Note: The Thin Client Express Service Utility, Thin Client Manager Operations

Utility, and Readme files for each utility are available from this Internet site.

1. From the server that you want to install the utilities on, open an Internet

browser and go to the following URL:

2. Click NetVista.

3. Click NetVista thin client.

4. From the left column of links, click Hot news.

5. Click NetVista Thin Client Express - Service and Operations Utilities.

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6. Click download NetVista Thin Client Express Service and Operations

Utilities.

7. From the Downloads box, click the item that you want to download.

Installing the Thin Client Service Utility and the Operations Utilities 17

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Managing your Thin Client Express remotely

You can use the IBM NetVista Thin Client Manager Operations Utility to remotely

manage your N2800e Thin Client Express. You can use the Thin Client Manager

Operations Utility to manage both individual workstations, and workstation

groups. Before you can use the Operations Utility to perform a task on a

workstation, you need to perform the following tasks:

v Install the Operations Utility on your computer. For information on installing the

Operations Utility, see “Installing the Thin Client Service Utility and the

Operations Utilities ” on page 15.

v Power on the workstation on which you want to perform a task.

See IBM NetVista Thin Client Manager Operations Utility (SA23–2813) for more

information on managing thin clients with the Thin Client Manager Operations

Utility. This information is available on the World Wide Web at the following

uniform resource locator (URL):

“Configuring initial modem settings for PPP dialer access ” on page 22.

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PPP dialer for Thin Client Express workstations

You can configure your Thin Client Express (hereafter referred to as workstation) for

Point-to-Point Protocol (PPP) dial access. You can utilize this option if your

workstation uses a modem to connect to a network. There are several prerequisites

that you must meet before you can use PPP dialer.

Prerequisites for using PPP dial access

Before you can use PPP dial access with your workstation, you must have the

following:

v A workstation, with a Service Update 1 BOM flash file installed on its

CompactFlash card (see “Altering the flash image of a workstation ” on page 25

for flash update information).

v USB modem or serial analog modem.

Note: If you are going to use a serial modem with a N2800e workstation, you

need an USB-to-serial adapter.

v Analog telephone line.

v Internet Service Provider (ISP) that supports PPP connections, and Password

Authentication Protocol (PAP) authentication.

Note: By default, the workstation does not recognize Domain Name System

(DNS) information from ISPs. To enable DNS, perform the procedure,

For a list of tested modems, visit the following uniform resource locator (URL):

http://www.ibm.com/pc/support

Click NetVista—>NetVista thin client—>Advanced Search, and then search for

modems, under IBM NetVista Thin Client.

Configuring a workstation for PPP dialer

You need to perform the following procedures to configure a workstation for PPP

dialer access:

1. “Preparing the workstation for PPP dialer configuration ” on page 21

2. “Configuring initial modem settings for PPP dialer access ” on page 22

3. “Starting the PPP dialer ” on page 23

Preparing the workstation for PPP dialer configuration

Follow these steps to configure your workstation for PPP dialer access.

1. Power on the workstation.

2. If the workstation does not automatically display the Setup Utility Simple

configuration menu, press Esc to enter the Setup Utility. If the workstation

displays the Advanced configuration menu, select Simple configuration, and

press Enter.

3. From the Setup Utility Simple configuration menu:

a. Choose a language setting.

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b. Choose a display resolution setting and a display frequency setting.

c. Configure the workstation Internet Protocol (IP) settings:

1) From the CompactFlash Boot - Configure IP settings menu, disable

Dynamic Host Configuration Protocol (DHCP).

2) Verify that all IP values are 0.0.0.0.

3) From the CompactFlash Boot - Configure IP settings menu, enable Dial

Access.

4) Press Enter. The workstation restarts, and the Configuration Tool

appears on the display. If the Configuration Tool does not display, Press

and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt. Hold the keys down for several seconds until the

Configuration Tool starts.

Note: If you are unable to enter the Configuration Tool, the workstation

may not have access to the Configuration Tool. Refer to IBM

NetVista Thin Client Manager Operations Utility (SA23-2813) for

more information about granting and denying access to the

Configuration Tool. This information is available at the following

URL:

4. From the Configuration Tool, select a language.

You have completed the initial configurations of your workstation for PPP dialer

access. Continue with “Configuring initial modem settings for PPP dialer access ”.

Configuring initial modem settings for PPP dialer access

Once you have prepared a workstation for PPP dialer access, you must configure

the initial modem settings of the workstation. Perform the following steps from the

Communication Options menu of the Configuration Tool to complete this task:

1. Select a type of modem. N2800e workstations use an USB modem, or a serial

modem.

2. Select DTE Baud rate. If you are using a 56K modem, you should select 57600

or higher.

3. Select a dialing method. You can choose Tone or Pulse.

4. This step is optional, depending on the modem that you are using:

a. Type the modem initialization string in the appropriate field. This can

contain additional commands for the modem.

b. Type one command string and one response string into the appropriate

fields. Refer to the documentation for the modem that you are using for

specific commands. An example of a command string and a response string

is atz&fL1 OK.

5. This step is optional, depending on the applications that you want to use:

a. If you need DNS support, from the DNS active pulldown list, select Yes.

b. Type up to two DNS server IP addresses in the IP address 1 and IP address

2 fields.

c. Type an optional domain name in the Domain field.

6. Type the telephone number of the ISP in the Phone number field. You can

include commas in the telephone number for time delay, but you cannot

include blank spaces. Commas indicate to the PPP dialer that it needs to wait

for a dial tone before continuing to dial the telephone number of the ISP.

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7. Type a userid and password in the appropriate fields. If you do not type a

userid and password, the dialer prompts you for a userid and password each

time that you connect to the network.

Once you have completed the initial modem setting configurations for PPP dialer

access, you can start the PPP dialer. It is necessary for you to successfully start the

PPP dialer at this time to complete the configuration of your workstation for PPP

dialer access.

Starting the PPP dialer

You can start the PPP dialer once you have completed the initial modem setting

configurations on the workstation. Starting the PPP dialer after you have

completed the initial modem setting allows the workstation to test the modem

settings that you have specified. Perform the following steps to start the PPP

dialer:

1. In the last step of the procedure, “Configuring initial modem settings for PPP

d i aler access ” on page 22, the workstation that you are configuring for PPP

dialer access is displaying the Communication Options menu. From the

Communication Options menu, click OK to start the dialer.

2. From the NC Dialer window, click Connect. The workstation may prompt you

for a userid and password. After you click Connect, the State changes from

Offline, to Connecting. Wait for the state to display Online. You can check the

status log in the window for connection errors.

After the workstation has completed a successful dial connection, the Configure a

Workstation Mode menu appears. You are now ready to configure the workstation

desktop. See “Using the Configuration T o ol to configure the workstation ” on

page 12 for more information about configuring the workstation desktop.

Learning about the NC dialer window

The NC dialer window displays information about the PPP connection of the

workstation. The dialer window includes a log, which displays status information

of the current dialer session. During a successful PPP dialer connection, the dialer

window displays the following information:

v Modem Speed — displays the DTE Baud speed.

v Local IP — displays the local workstation’s IP address.

v Remote IP— displays the workstation’s gateway address.

v Bytes in — displays number of bytes received by the workstation.

v Bytes out — displays number of bytes transmitted by the workstation.

v Time online — displays the time online for the current connection.

v Connect — if enabled, allows the user to connect manually.

v Disconnect — if enabled, allows the user to disconnect manually.

Maintaining and reconfiguring PPP dialer parameters

You can change PPP dialer configuration parameters of a workstation from the

Configuration Tool. Perform these steps to reconfigure the PPP dialer parameters

for a workstation:

1. From the workstation that you want to update, enter the Configuration Tool:

a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

PPP dialer for Thin Client Express workstations 23

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b. Hold the keys down for several seconds until the Configuration Tool starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

not have access to the Configuration Tool. Refer to IBM NetVista Thin

Client Manager Operations Utility (SA23-2813) for more information about

granting and denying access to the Configuration Tool. This information

is available at the following URL:

the workstation ” on page 12).

2. Click Workstation Configuration.

3. Select Hardware—>Communications. The Dial Access Configuration window

appears.

4. Change the PPP dialer parameters according to your needs.

You do not need to restart the workstation for the changes to take effect. The next

time you start a PPP dialer session, the PPP dialer will use the parameters that you

have configured.

Using the PPP dialer to access flash images

You can use the workstation Configuration Tool to update the flash image of a

workstation. If you have configured the workstation to use the PPP dialer, the

workstation uses the dialer to access the update flash image. See “Using the

Configuration T o ol to perform a software update on a workstation ” on page 25 for

more information about using the Configuration Tool to perform software updates.

Perform the procedure, “Configuring a workstation for PPP dialer ” on page 21, to

configure a workstation to use the PPP dialer.

Troubleshooting PPP dialer problems

The NC dialer window displays PPP connection information. The workstation

saves this information in the following file: /tmp/ncdialer/log.

Note: The /tmp/ncdialer/log does not persist through workstation reboot.

The workstation stores additional PPP connection information in the system log.

You can access this information by performing the following steps:

1. Using the Configuration Tool, configure the workstation desktop to include an

Advanced Diagnostics window (see “Using the Configuration T o ol to configure

2. From the workstation desktop, open an Advanced Diagnostics window and

type the command, dmesg. You can now see PPP connection information and

messages for the current dialer session.

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Altering the flash image of a workstation

There are two methods that you can use to alter the flash image of a workstation:

v “Performing a software update on a workstation ” on page 25.

v “Recovering the flash image of a workstation ” on page 26.

Notes:

1. When you perform a software update to the flash image of a workstation, you

are only updating the software files. The workstatoin saves any configuration

settings that you have made, during the software flash update process.

2. When you recover the flash image of a workstation, the recovery server

reformats the CompactFlash card of the workstation, copying the recovery flash

image to the workstation. Any configurations that you have made to the

workstation are removed.

Performing a software update on a workstation

You should perform software updates on workstations only when a newer version

of the software flash image exists. Files which contain configuration information

are not rewritten by the workstation when you perform a software update on a

workstation. Configuration files can include Internet Protocol (IP) configuration

settings, emulator settings, keyboard remapping files, and Independent Computing

Architecture (ICA) Client sessions that you have added.

You can perform a software update on a workstation, using the following two

methods:

v “Using the Thin Client Manager Operations Utility to perform a software update

on a workstation ” on page 26

v “Using the Configuration T o ol to perform a software update on a workstation ”

Using the Configuration Tool to perform a software update on

a workstation

You can use the Configuration Tool to perform a software update on a workstation.

Using the Configuration Tool requires you to be at the workstation that you are

updating. If you have installed the IBM NetVista Thin Client Express Service

Utility (hereafter referred to as Service Utility), you can use it as a flash update

source. To use the Configuration Tool to perform a software update on a

workstation, follow these steps:

1. From the workstation that you want to update, enter the Configuration Tool:

a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold the keys down for several seconds until the Configuration Tool

starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

not have access to the Configuration Tool. Refer to IBM NetVista Thin

Client Manager Operations Utility (SA23-2813) for more information

about granting and denying workstations access to the Configuration

Tool. This information is available at the following uniform resource

locator (URL):

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a flash file ” on page 55.

2. If you have installed the Service Utility on a network server, ensure that the

Service Utility services are running. If you have not installed the Service

Utility on a network server, you can use another workstation as your flash

update source. Continue with the next step.

3. From the Configuration Tool, click Remote Management / Software Update.

4. Click Configure Software Update Server Access.

5. Specify the IP address of the Service Utility server. To use another workstation

as your flash update source, enter the IP address of the workstation that you

want to pull the software update from.

6. Verify that both the software update server, and the file system types are

correct.

7. Set Software update file list name to the appropriate flash file, or BOM file.

For information on selecting the correct flash file, see “Appendix E. Choosing

8. Click OK.

9. Click Request Immediate Software Update.

10. On the confirmation window, click OK.

Attention: After you click OK, the server might take as long as 10 minutes

to update the CompactFlash card. Do not power off the workstation while it

reboots.

If you are interested in learning more about the Configuration Tool, see “Using the

Configuration T o ol to configure the workstation ” on page 12.

Using the Thin Client Manager Operations Utility to perform a

software update on a workstation

You can use the Thin Client Manager Operations Utility to perform a software

update on a workstation. To find out how to perform this, and other workstation

management tasks, refer to IBM NetVista Thin Client Manager Operations Utility

(SA23-2813) for information about managing your Thin Client Express. This

information is available at the following URL:

v “Using one workstation to recover the flash image of another workstation ” on

Recovering the flash image of a workstation

You can recover the flash image of a workstation that has a damaged flash image.

This process is also known as reflashing the workstation. When you recover the

flash image of a workstation, the recovery server reformats the CompactFlash card,

and copies the recovery flash image to the workstation. Any configurations that

you have made to the workstation are removed.

Note: You should only perform flash recovery when you have a workstation with

a corrupt flash image.

You can recover the flash image of a workstation by using one of the following

methods:

page 27

v “Using the Setup Utility to recover the flash image of a workstation ” on page 29

v “Using the Thin Client Manager Operations Utility to recover the flash image of

a w orkstation ” on page 30

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You need to specify the flash file that you want to use in the process, regardless of

the method that you choose. See “Appendix E. Choosing a flash file ” on page 55

for more information.

Using one workstation to recover the flash image of another

workstation

You can use a peer workstation to perform a peer flash recovery on another

workstation. The term peer flash recovery means that you use one workstation to

recover the flash image of another workstation.

Note: You should only perform flash recovery when you have a workstation with

a corrupt flash image.

You can perform a peer flash recovery, provided that the following statements are

true:

v Both workstations that you are working with are of the same hardware type

(example, N2800e)

v Both workstations have CompactFlash cards installed

v The recovery workstation has a CompactFlash card that is compatible from a

language and memory perspective with the CompactFlash card on the

workstation whose flash image you are recovering.

A peer flash recovery requires you to perform the following procedures:

1. “Enabling peer flash recovery on a workstation ”

2. “Recovering the image on the peer-booted workstation ” on page 28

3. “Disabling peer flash recovery on a workstation ” on page 29

Enabling peer flash recovery on a workstation

The first step of peer flash recovery is to enable peer flash recovery on the

workstation that you want to provide the peer recovery service. From the

workstation that you want to provide the peer flash recovery, perform the

following steps:

1. Power on the workstation.

2. Access the Configuration Tool:

a. Press and hold the following keys on the left side of the keyboard: Shift +

Ctrl + Alt.

b. Hold these keys down for several seconds, until the Configuration Tool

starts.

Note: If you are unable to enter the Configuration Tool, the workstation may

not have access to the Configuration Tool. Refer to IBM NetVista Thin

Client Manager Operations Utility (SA23-2813) for more information about

granting and denying access to the Configuration Tool. This information

is available at the following URL:

workstation ” on page 29.

3. In the Configuration Tool, click Remote Management / Software Update.

4. Click Enable / Disable Peer Software Recovery.

5. Select Enable Peer Software Recovery.

6. Click OK.

Altering the flash image of a workstation 27

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Do not exit the Configuration Tool at this time, as you will need to perform the

procedure, “Disabling peer flash recovery on a workstation ” on page 29 from

this menu later.

7. Continue with the procedure, “Recovering the image on the peer-booted

workstation ”.

Recovering the image on the peer-booted workstation

The second step of peer flash recovery is recovering the image on the peer-booted

workstation. The peer-booted workstation is the workstation whose flash image

you are recovering. Follow these steps to recover the image:

1. Power on the peer-booted workstation.

2. Press Esc immediately after the following message disappears:

Hardware testing in progress . . .

3. Press a key to continue.

4. Follow the on-screen directions until you see the Advanced configuration

menu (MENU03).

5. Select Configure network settings.

6. Press Enter to continue.

7. Set Boot file source to Network.

8. Verify that the following values are correct for your IP configuration:

v Workstation IP Address

v Gateway IP Address

v Subnet Mask

9. Press Enter to continue.

10. Under Boot file server IP address, specify the IP address of the flash-booted

workstation as the First option.

11. Under Boot file server directory and file name, specify the path and file

name of the recovery kernel as the First option.

The following is an example of a probable path and file name:

/kernel.2200

12. Under Boot file server protocol, set NFS to First.

13. Press F3 to save your settings and return to the Advanced Configuration

menu.

14. Press F10 to reboot the workstation.

After the flash-booted workstation successfully updates the flash image of the

peer-booted workstation, the Configuration Tool appears on the display.

Note: The flash-booted workstation might take as long as 10 minutes to

update the CompactFlash card of the peer-booted workstation. Do not

power off either workstation during this time.

15. Use the Simple configuration menu of the Setup Utility to restore the

workstation’s settings.

For information on using the Setup Utility, see “Using the Setup Utility to

configure the workstation ” on page 1 1.

16. Continue with the procedure, “Disabling peer flash recovery on a

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Disabling peer flash recovery on a workstation

The third step of peer flash recovery is to disable peer flash recovery on a

workstation. Perform the following procedure from the workstation that you

enabled to provide peer flash recovery:

1. From the Remote Management / Software Update menu, click Enable /

Disable Peer Software Recovery.

The workstation should still display the Remote Management / Software

Update menu from when you performed the procedure, “Enabling peer flash

recovery on a workstation ” on page 27.

2. Select Disable Peer Software Recovery.

3. Click Ok—>Exit.

Using the Setup Utility to recover the flash image of a

workstation

You can use the NS Boot Setup Utility (hereafter referred to as Setup Utility) to

recover the CompactFlash image of a workstation. If you have installed the IBM

NetVista Thin Client Express Service Utility (hereafter referred to as Service

Utility), you can use it as a source for recovery flash images.

Perform the following steps:

1. Power on the workstation whose flash image you want to recover.

2. Ensure that the Service Utility services have started on the Service Utility

server. If you have not installed the Service Utility on a network server, you

can use another workstation as your source for the recovery flash image.

Continue with the next step.

3. Press Esc immediately after the following message disappears:

Hardware testing in progress . . .

4. Press a key to continue.

5. Follow the on-screen directions until you see the Advanced Configuration

menu (MENU03).

6. Select Configure Network Settings.

7. Press Enter to continue.

8. Under Network Priority, specify the following:

v Set DHCP to Disabled.

v Set BOOTP to Disabled.

v Set Local (NVRAM) to First.

9. Set Boot file source to Network.

10. Verify that the following values are correct for your IP configuration:

v Workstation IP Address

v Gateway IP Address

v Subnet Mask

11. Press Enter to continue.

12. Under Boot file server IP address, specify the IP address of the Service Utility

server as the First option. To use another workstation as your recovery flash

source, enter the IP address of the recovery workstation.

Note: You need to perform the procedure, “Enabling peer flash recovery on a

workstation ” on page 27 before you can perform a peer flash recovery.

Altering the flash image of a workstation 29

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13. Under Boot file server directory and file name, specify this directory and file

name as the First option:

/NS/flashbase/x86/kernel.2200

14. Under Boot file server protocol, set NFS to First.

15. Press F3 to save your settings and return to the Advanced Configuration

menu.

16. Press F10 to reboot the workstation.

17. Specify the appropriate flash file, or BOM file, and press Enter to continue.

For information on selecting the correct flash file, see “Appendix E. Choosing

a flash file ” on page 55.

Note: The workstation will not prompt you to specify a BOM file in the

following instances:

a. You are performing a peer flash recovery.

b. The Service Utilities server administrator has already specified a

BOM file to use for flash recovery.

Attention: Recovering the flash image of a workstation can take as long as

10 minutes. Do not power off the workstation until the flash recovery process

is complete.

After the recovered workstation reboots, the Configuration Tool appears on

the display.

18. Make any necessary changes to your configuration, and then click Save and

Restart.

If you are interested in learning more about the Configuration Tool, see “Using the

Configuration T o ol to configure the workstation ” on page 12.

Using the Thin Client Manager Operations Utility to recover

the flash image of a workstation

You can use the Thin Client Manager Operations Utility to recover the flash image

of a workstation. To find out how to perform this, and other workstation

management tasks, refer to IBM NetVista Thin Client Manager Operations Utility

(SA23-2813) for information about managing your Thin Client Express. This

information is available at the following URL:

http://www.ibm.com/nc/support

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Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and

support by contacting IBM. You need to provide the machine type, model, and

serial number of your NetVista thin client.

You can obtain additional service and support information at the following URL:

Notes:

1. If your NetVista thin client is under warranty or a maintenance contract,

contact IBM Service and Support to obtain a customer-replaceable unit (CRU).

Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364

(SA23-2802) for more information.

2. To resolve software errors, follow the instructions on the error message. For

more information, contact IBM Service and Support.

3. Refer to the documentation for your monitor, PCI devices, serial devices, and

USB devices for detailed information on resolving hardware problems that are

associated with these devices.

Verifying hardware problems

T a ble 2 identifies possible hardware problem indications that can occur with the

NetVista thin client during its startup sequence (see “Startup sequence ” on page 9),

or during normal operation.

Table 2. Hardware problem indications

Startup

Checkpoints

Visible

hardware

failure

LED

indications

(system LED)

Audio beep

sequences

Error codes and

text messages

(NSBxxxx)

Power on

Monitor

initialization

Keyboard

initialization

Welcome screen

If you experience any hardware problem indications, you need to verify that an

easily avoidable problem is not causing the hardware problem indication. Record

any hardware problem indications and a description of the problem, and then

proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by

resetting the power to your hardware.

To determine the cause of NetVista thin client hardware problems, follow these

steps to reset the power to your hardware:

__ 1. Power off the NetVista thin client.

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__ 2. Unplug the power cable from the electrical outlet.

__ 3. Ensure that you properly connected all devices to the NetVista thin client.

See “Connecting your hardware ” on page 8 for more information.

__ 4. Plug the NetVista thin client power cable into a properly grounded, working

electrical outlet.

__ 5. Power on the NetVista thin client.

__ 6. Wait for the IBM NetVista thin client screen to appear on your monitor.

v If the IBM NetVista thin client screen appears, and the NetVista thin client

does not indicate any hardware problems during power-on, you do not

have a hardware problem.

v If the NetVista thin client indicates a hardware problem, record any

problem indications and a description of the problem. Consult T a ble 3

with your hardware problem information.

Table 3. Hardware problem resolution information

Hardware problem indications

Visible hardware failure

Where to find information

“Visible hardware failure ”

Audio beep sequences

LED indications

“Audio beep sequences ” on page 34

“LED indications ” on page 35

Error codes and text messages

“Error codes and text messages ” on page 36

Visible hardware failure

You experience visible hardware failure during normal operation when a device

that is attached to your logic unit fails to function properly. Visible hardware

failure includes the following:

v A device that is attached to your logic unit fails to function at all.

For example:

– Your mouse cursor stops moving.

– Your monitor displays a blank screen.

– Characters do not display on your monitor when you type.

v A device that is attached to your logic unit does not function properly.

For example:

– Your monitor displays unreadable screens.

– Your mouse cursor does not move smoothly.

– Some keys on your keyboard do not respond correctly.

If your NetVista thin client hardware has a visible hardware failure, consult

T a ble 4. Contact your technical support if these steps do not resolve the problem.

Table 4. Visible hardware failure

Symptom

What you should do

Logic Unit

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Table 4. Visible hardware failure (continued)

Symptom

What you should do

The system LED does not light up when you

press the white power button to power on

the NetVista thin client.

1. Verify that you plugged the power cable

into a working electrical outlet.

2. Verify that the power cable LED

indicates a solid green color.

3. Reset power to the NetVista thin client

by pressing the white power button.

4. If the system LED does not work, any of

the following devices may be defective:

v Power cable

Verify that the power cable LED

indicates a solid green color.

v Power cable

Substitute a properly working device for

a defective device. Repeat the previous

steps. See “Appendix A. Replacing

hardware parts ” on page 41 for more

information.

5. If the system LED still does not work,

you may need to replace the NetVista

thin client logic unit. See “Appendix A.

Replacing hardware parts ” on page 41 for

more information on replacing a

defective mouse.

Monitor

If the problem persists after you have

verified the monitor cable connections, or

after you have substituted a properly

working monitor, refer to the documentation

for your monitor for troubleshooting

information.

v The monitor displays a blank screen.

v The monitor displays unreadable screens.

Keyboard

v The arrow keys do not respond when you 1. Verify that you connected the keyboard

press them. cable properly to the NetVista thin client.

v Characters do not display on the monitor 2. If the problem persists, the keyboard

when you type.

may be defective.

v Substitute a properly working

keyboard, and repeat the previous

steps.

v See “Appendix A. Replacing hardware

parts ” on page 41 for more information

on replacing a defective keyboard.

3. If the keyboard still does not work, you

may need to replace the NetVista thin

client logic unit. See “Appendix A.

Replacing hardware parts ” on page 41 for

more information on replacing a

defective logic unit.

Mouse

Resolving hardware problems 33

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Table 4. Visible hardware failure (continued)

Symptom

What you should do

v The mouse cursor stops moving; the

1. Verify that you connected the mouse

cable properly to the NetVista thin client

keyboard.

mouse does not function at all.

v The mouse cursor does not move

smoothly.

2. If the mouse does not work, any of the

following devices may be defective:

v Mouse

v Keyboard

Substitute a properly working device for

a defective device. Repeat the previous

steps. See “Appendix A. Replacing

hardware parts ” on page 41 for more

information.

3. If the mouse still does not work, you

may need to replace the NetVista thin

client logic unit. See “Appendix A.

Replacing hardware parts ” on page 41 for

more information on replacing the

defective logic unit.

Audio beep sequences

The NetVista thin client hardware utilizes both audio and visual alerts when

reporting hardware problems. In the event of a hardware problem, the NetVista

thin client emits audio beeps before your monitor initializes. After your monitor

initializes, error codes and text messages appear on the screen (see “Error codes

and text messages ” on page 36).

Audio beep sequences can include short beeps, long beeps, and brief silent periods.

T a ble 5 on page 35 defines the possible audio beep sequences that can occur when

a hardware problem exists.

To verify that a NetVista thin client hardware problem exists, ensure that you

complete the instructions in “V e rifying hardware problems ” on page 31.

If the NetVista thin client is not functioning properly, and it is emitting audio beep

sequences, consult T a ble 5 on page 35. Contact your technical support if these steps

do not resolve the problem.

Notes:

1. These beep sequences are in a numeric format which indicates the sequence of

the audio output.

2. Audio beep sequences do not occur after the monitor initializes.

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Table 5. Audio beep sequences

Symptom

What you should do

The NetVista thin client emits a

1-3-1 beep sequence, and the

system LED is flashing amber.

Memory error

1. Check or replace the memory card. Refer to

“Appendix B . H ardware maintenance procedures ”

on page 45 for instructions.

2. Verify that you properly connected the network

cable to the NetVista thin client network

connector.

3. Power on the NetVista thin client.

4. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to

“Appendix A. Replacing hardware parts ” on

page 41 for information.

The NetVista thin client emits a

2-3-2 beep sequence, and the

system LED is flashing amber.

Video memory error

1. Verify that you properly connected the network

cable to the NetVista thin client network port.

2. Power on the NetVista thin client.

3. If the problem persists, you may need to replace

the NetVista thin client logic unit. Refer to

“Appendix A. Replacing hardware parts ” on

page 41 for information.

LED indications

The LED indicators of the following devices maintain a solid green color during

normal operation:

v Logic unit (system LED and network status LED)

v Monitor

v Keyboard

The network status LED indicates a solid green color during normal operation. The

network status LED indicates a flashing amber color, during network activity.

The system LED quickly flashes from amber to green during a normal power-on.

The system LED indicates hardware problems in the following ways:

v The flashing green indications

v The flashing amber indications

v Steady amber indications

v Failure to function

To verify that a NetVista thin client hardware problem exists, ensure that you

complete the instructions in “V e rifying hardware problems ” on page 31.

If the NetVista thin client is not functioning properly, and the LED indicators

indicate anything other than a solid green color, consult T a ble 6. Contact your

technical support if these steps do not resolve the problem.

Table 6. LED indications

Symptom

What you should do

System LED

Resolving hardware problems 35

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Table 6. LED indications (continued)

Symptom

What you should do

The system LED fails to function

after power on.

1. Verify that you plugged the power cable into a

working electrical outlet.

2. Press the white power button to reset power to

the NetVista thin client.

3. If the system LED does not work, the power cable

may be defective. Substitute a properly working

power cable, and then repeat the steps. Contact

your reseller, or IBM, to request a replacement

part (see “Replacing parts other than the N2800e

CompactFlash card ” on page 42).

4. If the system LED still does not work, you may

need to replace the NetVista thin client logic unit.

Contact your reseller, or IBM, to request a

replacement part (see “Replacing parts other than

the N2800e CompactFlash card ” on page 42).

A power interruption during a

The software on the NetVista thin client may be

software update occurs. When you damaged. Contact IBM Service and Support, and

power on the NetVista thin client,

the system LED shows a solid

green color, or a flashing amber

color, and the monitor does not

display any screens.

refer to “Appendix D. Recovering the boot block

i m age ” on page 53 for information on recovering the

software on the NetVista thin client.

The system LED shows a solid

amber color, or a flashing amber

color.

1. Press the white power button to reset power to

the NetVista thin client.

2. If the system LED still shows a solid amber color,

or a flashing amber color, you may need to

replace the NetVista thin client logic unit. Contact

your reseller, or IBM, to request a replacement

part (see “Replacing parts other than the N2800e

CompactFlash card ” on page 42).

The system LED flashes amber

once shortly after power off.

The NetVista thin client hardware automatically

enables Wake-On-LAN (WOL). This is not an

indication of a hardware problem.

Monitor LED

The monitor LED fails to function

after power on.

If the problem still persists after you verified the

monitor cable connections, or after you substituted a

properly working monitor, refer to the documentation

for your monitor for more information.

The monitor LED shows a solid

amber color, or a flashing amber

color.

If the problem still persists after you verified the

monitor cable connections, or after you substituted a

properly working monitor, refer to the documentation

for your monitor for more information.

Error codes and text messages

Error codes and text messages can appear on the bottom of your screen during the

startup sequence of the NetVista thin client. NSBxxxx error codes and text

messages indicate only hardware problems.

To verify that a NetVista thin client hardware problem exists, ensure that you

complete the instructions in “V e rifying hardware problems ” on page 31.

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If the NetVista thin client is not functioning properly, and an error code or text

message appears on your screen, consult T a ble 7. Contact your technical support,

reseller, or IBM, if these steps do not resolve the problem.

Table 7. Error codes and text messages

Symptom

What you should do

An error code or text message

appears on the screen.

1. Record any error messages, audio beep sequences,

or LED indications, and a description of the

problem.

2. Perform any actions indicated within the error

message.

3. Contact your technical support.

A boot interruption screen appears. Press F10 to reboot the NetVista thin client.

T a ble 8 defines the error messages that can appear when you power on the

NetVista thin client. This table provides information that you must only follow

under the direction of the IBM Service and Support team.

Table 8. NSBxxxx error codes and text messages

Error code

NSB00030

NSB01500

Error message

What you should do

General messages (NSB0xxxx)

Canceled by user.

Battery dead.

Press any key to enter the NS Boot utility.

Battery messages (NSB01xxx)

Replace the lithium battery (see

“Appendix B . H ardware maintenance

procedures ” on page 45).

Main memory messages (NSB10xxx)

NSB11500

NSB11510

On board memory

failure.

Ensure that the memory is installed

properly, or replace memory (see

“Appendix B . H ardware maintenance

procedures ” on page 45).

Slot %d memory failure. Ensure that the memory is installed

properly, or replace the memory (see

“Appendix B . H ardware maintenance

procedures ” on page 45).

Non-volatile memory messages (NVRAM) (NSB11xxx)

NSB12500

NSB12510

Checksum failure for

nonvolatile memory.

Re-enter NS Boot configuration data, if

different from the default values.

Not able to access

nonvolatile memory.

Replace the thin client logic unit (see

NSB12520

Setting nonvolatile

memory to

Re-enter NS Boot configuration data, if

different from the default values.

manufacturing defaults.

NSB12530

NSB12540

Detected reset jumper.

The password has been cleared,.

New nonvolatile memory Re-enter NS Boot configuration data, if

structure detected. different from the default values.

Audio messages (NSB21xxx)

Resolving hardware problems 37

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Table 8. NSBxxxx error codes and text messages (continued)

Error code

Error message

What you should do

NSB21500

Audio failure.

Replace the thin client logic unit (see

Input, keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx)

NSB30500

No input device detected. Check the keyboard and mouse cable

NS Boot will continue in connections.

10 seconds.

NSB31500

NSB31510

Keyboard did not

respond.

Check the keyboard cable connection.

Keyboard controller did

not respond.

Check the keyboard and mouse cable

connections. If the symptom remains,

replace the thin client logic unit (see

hardware parts ” on page 41).

NSB31520

NSB32500

Keyboard was not

recognized.

Check the keyboard cable connection.

Mouse did not respond.

Check the mouse cable connection.

USB messages (NSB4xxxx)

NSB40500

USB failure.

Disconnect any USB devices from the thin

client and restart the system. If the

symptom remains, replace the thin client

logic unit (see “Appendix A. Replacing

NSB40510

USB initialization failure. Disconnect any USB devices from the thin

client and restart the system. If the

symptom remains, replace the thin client

logic unit (see “Appendix A. Replacing

hardware parts ” on page 41).

CompactFlash card messages (NSB51xxx)

NSB51500

NSB51510

File not found on flash

card.

Check the contents of the CompactFlash

card.

Cannot close file on flash Check the contents of the CompactFlash

card.

Ethernet messages (NSB62xxx)

NSB62500

NSB62510

Line speed automatic

negotiation failed.

Verify that you connected the network

cable to the thin client correctly.

No network device

found.

Replace the thin client logic unit (see

the N2800e CompactFlash card ” on page 42.

Network priority messages (NSB7xxxx)

NSB70500

DHCP, BOOTP, and Local Verify that at least one network priority is

(NVRAM) network

priority not set.

enabled in the NS Boot utility.

DHCP messages (NSB71xxx)

Most errors associated with DHCP are server configuration errors, contact the system

administrator and report your error.

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Table 8. NSBxxxx error codes and text messages (continued)

Error code

Error message

What you should do

NSB71509

DHCP option %d boot

server name %s failed

DNS.

Verify that the DHCP server settings are

correct.

NSB71515

NSB71525

NSB71535

NSB71545

Missing DHCP option

%d from server.

Verify that the DHCP server settings are

correct.

Missing DHCP client IP

address.

Verify that the DHCP server settings are

correct.

Missing DHCP client

directory and file name.

Verify that the DHCP server settings are

correct.

DHCP OFFER XID

different than DHCP

DISCOVER XID.

Verify that the DHCP server settings are

correct.

NSB71555

NSB71605

DHCP options exceed the Verify that the DHCP server settings are

maximum allowable

DHCP option length.

correct.

DHCP offer from server

%s not valid.

Verify that the DHCP server settings are

correct.

BOOTP messages (NSB72xxx)

NSB72505

BOOTP options exceed

the maximum allowable

BOOTP option length.

Verify that the BOOTP server settings are

correct.

Network communication messages (NSB8xxxx)

NSB80509

NSB80519

NSB80529

NSB80539

Destination unreachable, Verify that there are no problems with the

return code x%d.

network, and restart the thin client.

Failed ICMP mask

request.

Verify that there are no problems with the

network, and restart the thin client.

Failed ICMP router

solicitation.

Verify that there are no problems with the

network, and restart the thin client.

Domain Name Server

Verify that there are no problems with the

(DNS) error, return code network, and restart the thin client.

%d.

NSB80549

NSB80550

Cannot fragment data

packet, data not sent.

Verify that there are no problems with the

network, and restart the thin client.

Transfer terminated by

user.

Restart the thin client.

TFTP messages (NSB81xxx)

NSB81509

NSB81519

Time-out waiting for

TFTP reply.

Restart the thin client. If this does not solve

the problem, verify that you connected the

network cable to the thin client.

TFTP error - %d %s.

Unable to load file via

Boot file server messages (NSB83xxx)

NSB83509

NSB83519

Ensure that the boot protocol agrees with

boot file server protocol. your server settings in the NS Boot utility.

Cannot access boot file

from any server.

Verify your configuration settings in the NS

Boot utility, and confirm the server

configuration.

NSB83529

Cannot contact boot file

server x%s.

Verify that the boot server settings are

configured correctly.

Resolving hardware problems 39

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Table 8. NSBxxxx error codes and text messages (continued)

Error code

Error message

What you should do

NSB83539

Cannot PING boot server Verify your configuration settings in the NS

x %s.

Boot utility, and confirm the server

configuration.

NSB83549

NSB83560

Unable to open file.

Confirm the server configuration.

Boot file name or

directory not valid.

Verify your configuration settings in the NS

Boot utility, and confirm the server

configuration.

NSB83579

NSB83589

Failed to boot after 1

attempt.

Verify your configuration settings in the NS

Boot utility, and confirm the server

configuration.

Failed to boot after %d

attempts.

Verify your configuration settings in the NS

Boot utility, and confirm the server

configuration.

NSB83590

NSB83600

NSB83619

Unrecognized boot file

server protocol.

Verify your configuration settings in the NS

Boot utility.

Boot file server protocol

not specified.

Verify your network configuration settings

in the NS Boot utility.

Address resolution failed, Verify your configuration settings in the NS

boot file server x%s.

Boot utility, and confirm the server

configuration.

Gateway messages (NSB84xxx)

NSB84509

NSB84519

Gateway address not

valid.

Verify your network configuration settings

in the NS Boot utility.

Address resolution failed, Verify your network configuration settings

gateway x %s. in the NS Boot utility.

Client IP address messages (NSB85xxx)

NSB85509

NSB85519

Duplicate IP address x

%s, that is owned by %s. in the NS Boot utility, and the DHCP or

BOOTP server configuration settings.

Verify your network configuration settings

IBM Network Station IP

address not valid.

Verify your network configuration settings

in the NS Boot utility.

Subnet mask messages (NSB86xxx)

NSB86509

Subnet mask not valid.

Verify your network configuration settings

in the NS Boot utility.

IP address messages (NSB87xxx)

Address resolution failed, Verify your network configuration settings

IP address x %s. in the NS Boot utility.

NSB87509

NSB87519

NSB87529

Address resolution failed. Verify your network configuration settings

IP address x %s not valid. in the NS Boot utility.

IP address %s not in ARP Verify your network configuration settings

cache.

in the NS Boot utility.

Remote packet messages (NSB88xxx)

NSB88500

Stopping DLL packet

replication.

Reload the factory default settings on the

thin client, and then configure the network

settings in the NS Boot utility.

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Appendix A. Replacing hardware parts

You can order IBM replacement parts for the thin client. Contact IBM or your

reseller to order warranty parts and non-warranty parts. IBM provides warranty

service without charge for parts during the warranty period on an exchange basis

only.

To replace a logic unit, the customer must transfer features, such as memory

DIMMs, CompactFlash cards, and any optional PCI adapter cards to the

replacement assembly. If customers do not transfer their features, the replacement

units cannot operate properly. See “Safety notices ” on page v for information about

handling Customer Replaceable Unit (CRU) parts.

IBM delivers CRUs to the customers for exchange, and customers return defective

parts to IBM under the basic service offering. Customers should return all defective

logic units without the cover set, CompactFlash card, support base or memory

DIMMs (see “Returning hardware parts ” on page 44 for more information). For

upgraded service offerings, a service representative delivers replacement parts,

transfers features, and returns defective parts to IBM.

See “Resolving hardware problems ” on page 31 to determine whether or not it is

necessary to replace the thin client logic unit or any other parts.

Replacing the N2800e Thin Client Express CompactFlash card

IBM replaces a defective logic unit drawer as a complete assembly. This assembly

does not include the N2800e Thin Client Express CompactFlash card. Refer to

T a ble 9 to determine the correct CompactFlash card to order for your language

preference. Warranty service terms and conditions by country apply.

Table 9. Thin Client Express logic units

Description

Model

Part number

CompactFlash cards for N2800e (Model Cxx)

CompactFlash Card for Model Cxx

CUS (US English), CAP (Asia

Pacific), CLS (LA Spanish), CCF

(Canadian French), CBP (Brazilian

Portuguese)

31L5281

CompactFlash Card for Model Cxx

CUI (US English ISO 9995), CUK

(UK English), CEU (European),

CGE (German), CFR (French), CSW

(Swedish/ Finnish), CDK (Danish),

CNO (Norwegian), CND (Dutch)

31L5282

31L5283

CIL (Icelandic), CSG (Swiss

German/ French/ Italian), CIT

(Italian), CLE (Luxembourg), CSP

(Spanish), CBE (Belgian

Dutch/ English), CPO (Portuguese)

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Replacing parts other than the N2800e CompactFlash card

Use the following tables to determine the correct part number for replacement

parts. Warranty service terms and conditions by country apply.

Table 10. Type 8364 thin client replacement parts

Description

Country

Part number

Logic unit and associated parts

Logic unit (includes internal power

supply)

All Countries

41L5339

Cover set

All Countries

Memory

41L4965

41L4981

33F8354

94H1254

Base (mounting stand)

Lithium Battery (3 Volt)

Internal Power Supply (115V-230V)

Note: This thin client accepts 168 pin, 3.3 V, gold tab, unbuffered, non-parity, and 100MHz

SDRAM DIMM memory.

Memory (32 MB SDRAM DIMM)

Memory (64 MB SDRAM DIMM)

Memory (128 MB SDRAM DIMM)

All Countries

Mouse

01K1146

01K1147

01K1148

Mouse (two button)

All Countries

Keyboards

76H0889

Keyboard

Belgian UK

37L0857

07L9450

37L0852

37L0860

37L0862

37L0910

37L0877

37L0863

37L0868

37L0853

37L0869

37L0876

37L0877

37L0878

37L0881

37L0883

37L0851

Brazilian Portuguese

Canadian French

Danish

French

French Canadian

Finnish

German

Italian

Latin America (Spanish)

Norwegian

Spanish

Swedish

Swiss (French and German)

UK English

US English ISO9995

US English

Table 11. Detachable power cables

Voltage

Selection

Plug

Receptacle

Country

Part number

Detachable power cables

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Table 11. Detachable power cables (continued)

Voltage

Selection

Plug

Receptacle

Country

Part number

230V

Argentina, Australia, New

Zealand

13F9940

230V

Abu Dhabi, Austria, Belgium, 13F9978

Bulgaria, Botswana, Egypt,

Finland, France, Germany,

Greece, Iceland, Indonesia,

Korea (South), Lebanon,

Luxembourg, Netherlands,

Norway, Portugal, Saudi

Arabia, Spain, Sudan,

Sweden, Turkey, Yugoslavia

115V

Bahamas, Barbados, Bolivia,

Brazil, Canada, Costa Rica,

Dominican Republic, El

Salvador, Ecuador,

1838574

Guatemala, Guyana, Haiti,

Honduras, Jamaica, Japan,

Netherlands Antilles, Panama,

Peru, Philippines, Taiwan,

Thailand, Trinidad, Tobago,

U.S.A. (except Chicago),

Venezuela

115V

Bahamas, Barbados, Bermuda, 6952301

Bolivia, Brazil, Canada,

Cayman Islands, Colombia,

Costa Rica, Dominican

Republic, Ecuador, El

Salvador, Guatemala, Guyana,

Haiti, Honduras, Jamaica,

Japan, Korea (South), Mexico,

Netherlands Antilles,

Nicaragua, Panama, Peru,

Philippines, Puerto Rico,

Saudi Arabia, Suriname,

Trinidad, Taiwan, U.S.A

230V

Bahrain, Bermuda, Brunei,

Channel Islands, Cyprus,

Ghana, Hong Kong, India,

Iraq, Ireland, Jordan, Kenya,

Kuwait, Malawi, Malaysia,

Nigeria, Oman, People’s

Republic of China, Qatar,

Singapore, Tanzania, Uganda,

United Arab Emirates

14F0032

(Dubai), United Kingdom,

Zambia

230V

Bangladesh, Burma, Pakistan, 14F0014

South Africa, Sri Lanka

Appendix A. Replacing hardware parts 43

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Table 11. Detachable power cables (continued)

Voltage

Selection

Plug

Receptacle

Country

Part number

230V

Denmark

Israel

13F9996

230V

14F0086

230V

Chile, Ethiopia, Italy

14F0068

14F0050

Liechtenstein, Switzerland

Returning hardware parts

You may not need to return all defective items to IBM. Always check the

replacement part packaging for any instructions regarding the return of defective

parts.

To return a defective part to IBM, pack the defective part in the packaging

container of the replacement part.

Note: Customers must not ship features, such as memory DIMMs, CompactFlash

cards, or PCI adapter cards with defective logic units that they are returning

to IBM. It is not possible for IBM to return these features to customers.

If customers do not follow IBM shipping instructions, they may get charges for any

damage to a defective part. IBM covers shipping costs on all warranted hardware

and maintenance agreement hardware. Replacement parts become the customer’s

property in exchange for the defective parts, which become the property of IBM.

For information on ordering thin client parts, refer to “Replacing parts other than

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Appendix B. Hardware maintenance procedures

Removing the logic unit to install parts

Read Safety notices, and “H andling static-sensitive devices ”

on page vi before continuing.

1. Turn off the power supply switch ꢀAꢁ.

2. Disconnect all cables from the thin client.

3. Hold the thin client cover assembly, lift latch ꢀBꢁ, and

pull the logic unit ꢀCꢁ out.

4. Carefully lay the logic unit down with the internal

components facing up. You are now ready to perform

the installation procedures provided in this chapter.

5. Complete the procedure, “Reassembling the thin client ”

when you are finished installing components in the logic

unit.

Reassembling the thin client

Read Safety notices, and “H andling static-sensitive devices ”

on page vi before continuing.

1. To reassemble the thin client, carefully slide the logic

unit ꢀCꢁ into the cover assembly while depressing the

slide stop ꢀDꢁ.

2. Slide the logic unit completely into the cover assembly,

until the latch ꢀBꢁ is engaged.

3. Perform steps 1 through 5 of the procedure, “Connecting

your hardware ” on page 8.

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Replacing a CompactFlash card

Read “Caution notices ” on page vi, and “Removing the logic

unit to install parts ” on page 45 before continuing.

1. Uninstall the N2800e thin client CompactFlash card by

pulling it out of the connector ꢀBꢁ.

2. Match the grooves on the sides of the CompactFlash

card that you are installing (ꢀAꢁ) to the inside of the

connector ꢀBꢁ.

3. Install the CompactFlash card ꢀAꢁ into the connector

ꢀBꢁ.

Note: Do not force the card into the connector, as it will

damage both the thin client, and the CompactFlash card.

4. See “Reassembling the thin client ” on page 45.

Installing an optional PCI card

Complete the procedure, “Removing the logic unit to install

parts ” on page 45 before performing the following

Peripheral Component Interconnect (PCI) procedure.

1. Loosen the thumb screw ꢀCꢁ to slide the plate ꢀEꢁ up.

2. Remove the PCI slot covers ꢀFꢁ.

3. From inside the logic unit, install the PCI card down

into both the slot, and the PCI socket ꢀGꢁ.

Note: Inserting the first PCI card into the socket closest

to the logic board makes installing a second PCI card

easier.

4. Install PCI slot covers over any empty slots.

5. Slide the plate ꢀEꢁ down until the tabs ꢀDꢁ secure the

PCI slot covers ꢀFꢁ firmly into place.

6. Tighten the thumb screw ꢀCꢁ,

7. See “Reassembling the thin client ” on page 45.

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Exchanging the memory

See “Resolving hardware problems ” on page 31 to

determine whether or not it is necessary to replace the logic

unit, or any other parts. For information on ordering thin

client hardware parts, refer to “Replacing parts other than

the N2800e CompactFlash card ” on page 42. Complete the

procedure, “Removing the logic unit to install parts ” on

page 45 before performing the following Dual Inline

Memory Module (DIMM) procedures:

1. To remove a DIMM from the logic unit, press the two

tabs ꢀBꢁ located at each end of the DIMM ꢀAꢁ out and

down.

2. To install a DIMM into the logic unit, align the notches

on the bottom of the DIMM ꢀAꢁ with the notched areas

on the memory socket.

3. Press down firmly on the center of DIMM ꢀAꢁ until the

memory socket tabs ꢀBꢁ flip up.

4. See “Reassembling the thin client ” on page 45.

Exchanging the lithium battery

Read “Caution notices ” on page vi, and see “Removing the

logic unit to install parts ” on page 45 before continuing.

1. To remove the battery, place your thumb on the battery

ꢀCꢁ and lift it up with your index finger.

2. Dispose of the used battery according to your local

regulations.

3. Install the new battery into the battery socket ꢀDꢁ, with

the ″+″ sign facing up.

4. See “Reassembling the thin client ” on page 45.

Note: If you receive an error message on your screen after

performing this procedure, see “Resolving hardware

problems ” on page 31.

Appendix B. Hardware maintenance procedures 47

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Removing the power supply:

Notes:

1. Only IBM-authorized personnel should remove the

power supply.

2. You will need a Phillips head screwdriver for the

following procedure.

1. Complete the procedure, “Removing the logic unit

to install parts ” on page 45 before continuing.

2. Disconnect the power supply connector ꢀAꢁ from

the logic board.

Pinch the top of the power supply connector as you

disconnect it from the logic board. This releases the

power supply connector latch.

3. Remove the two screws ꢀBꢁ attaching the support

plate ꢀCꢁ to the power supply ꢀDꢁ.

4. Pull the support plate ꢀCꢁ out of the logic unit and

set it aside.

5. Remove the three screws ꢀEꢁ attaching the power

supply to the logic unit.

6. Push the power supply toward the front of the logic

unit until it stops.

7. Carefully remove the power supply from the logic

unit.

8. Continue with the procedure, “Installing the power

supply ” on page 49.

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Installing the power supply:

1. Carefully install the power supply into the logic

unit so that the power supply fan assembly faces

the front of the logic unit.

2. Slide the power supply toward the back of the logic

unit until it stops.

3. Make sure that the power supply is seated correctly,

and firmly into the logic unit.

4. Secure the power supply with the three Phillips

head screws ꢀAꢁ removed during the power supply

removal procedure.

5. Slide the support plate ꢀBꢁ into place between the

riser card and power supply.

6. Secure the support plate with the two Phillips head

screws ꢀCꢁ removed during the power supply

removal procedure.

7. Install the power connector ꢀDꢁ into its socket on

the logic board.

8. See “Reassembling the thin client ” on page 45.

Appendix B. Hardware maintenance procedures 49

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Appendix C. Setting the thin client voltage for your location

Selecting the voltage for your location:

Note: All N2800e thin clients are preset to the 230V setting

when manufactured.

1. Power off the N2800e thin client.

2. Remove the base from the N2800e thin client.

3. Locate the voltage selector switch ꢀAꢁ.

4. Use a pen, or similar object, to slide the switch to the

correct setting for your location (see Voltage selection in

T a ble 1 1 o n page 42).

5. Slide the base back on to the N2800e thin client.

6. Power on the N2800e thin client.

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Appendix D. Recovering the boot block image

This section provides instructions that should be followed only under the direction

of the IBM Service and Support team. Use these instructions only if you

encountered a power interruption during a software update.

Read “Safety notices ” on page v before you continue with these instructions.

Creating a recovery CompactFlash card:

This procedure creates a copy of the thin client

firmware (hereafter referred to as flash image). You

need a CompactFlash card to complete this procedure.

Note: Once you create a recovery CompactFlash card

for an N2800e (machine type 8364) thin client, it can

only be used to re-flash an N2800e thin client.

1. Complete the procedure, “Removing the logic unit

to install parts ” on page 45 before continuing.

2. Insert the CompactFlash card into the connector.

3. Move the jumpers into configuration ꢀ2ꢁ.

Note: All systems ship with jumpers installed in

configuration ꢀ1ꢁ.

4. Power on the thin client.

This requires you to reconnect the power cable to

the logic unit.

5. Wait for the system LED to flash green.

Note: If the system LED flashes amber, the image

was not created. Repeat the procedure, or see

“Resolving hardware problems ” on page 31 for

problem determination.

6. Power off the thin client.

7. Remove the CompactFlash card and store in a safe

place.

8. Move the jumpers back into the default

configuration ꢀ1ꢁ.

If you do not move the jumpers back into

configuration ꢀ1ꢁ, your thin client may not function

properly.

9. See “Reassembling the thin client ” on page 45.

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Recovering the flash image

You need a CompactFlash card with an N2800e

(machine type 8364) flash image to complete this

procedure. See “Creating a recovery CompactFlash

card ” on page 53 to create a recovery CompactFlash

card.

1. Complete the procedure, “Removing the logic unit

to install parts ” on page 45 before continuing.

2. Insert the CompactFlash card into the

CompactFlash connector.

3. Move the jumpers into configuration ꢀ2ꢁ.

Note: All systems ship with jumpers installed in

configuration ꢀ1ꢁ.

4. Power on the thin client.

This requires you to reconnect the power cable to

the logic unit.

5. When the flash image has been re-flashed, the LED

will flash green.

If the system LED is amber, or flashes amber, the

flash image cannot be re-flashed. Try a different

CompactFlash card with the N2800e (machine type

8364) flash image stored on it, or recreate the

recovery CompactFlash card (see “Creating a

recovery CompactFlash card ” on page 53), and then

repeat this procedure. If you are still unable to

recover the flash image, replace the logic unit (see

“Replacing the N2800e Thin Client Express

CompactFlash card ” on page 41).

6. Power off the system.

7. Remove the CompactFlash card from the connector.

8. Move the jumpers back into the default

configuration ꢀ1ꢁ.

If you do not move jumpers back into configuration

ꢀ1ꢁ, your thin client may not function properly.

9. See “Reassembling the thin client ” on page 45.

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Appendix E. Choosing a flash file

Regardless of which method you use to update the flash image of a workstation,

you may need to specify the flash file to use. These files, which are sometimes

called Bill of Material (BOM) files, contain a list of files that make up a flash

image.

When reflashing your flash card, you must specify which image you want.

Note: The first three images listed below include Netscape browser and PPP Dialer

support.

Table 12. Flash files (also referred to as BOM files)

BOM file

Languages supported

NS-x86-0000-e-032-020-01.BOM

US English, LA Spanish, Canadian French,

Brazilian Portuguese, UK English, French, Swiss

French, Belgian French

NS-x86-0000-e-032-020-02.BOM

NS-x86-0000-e-032-020-03.BOM

US English, German, French, Swedish, Finnish,

Danish, Norwegian, Dutch, UK English, Swiss

German, Belgian Dutch, Canadian French, Swiss

French, Belgian French

US English, Swiss German, Spanish, Belgian

French, Swiss French, Swiss Italian, Italian,

Belgian Dutch, Portuguese, UK English,

German, Dutch, French, Canadian French

NS-x86-2200-e-032-010-01.BOM

NS-x86-2200-e-032-010-02.BOM

US English, LA Spanish, Canadian French,

Brazilian Portuguese, UK English, French, Swiss

French, Belgian French

US English, German, French, Swedish, Finnish,

Danish, Norwegian, Dutch, UK English, Swiss

German, Belgian Dutch, Canadian French, Swiss

French, Belgian French

NS-x86-2200-e-032-010-03.BOM

US English, Swiss German, Spanish, Belgian

French, Swiss French, Swiss Italian, Italian,

Belgian Dutch, Portuguese, UK English,

German, Dutch, French, Canadian French

The following are available regardless of the flash file that you choose:

v Basic keyboard language support

v Messages that are translated into US English

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Appendix F. Monitor specifications

A basic video graphics adapter (VGA) class monitor that meets the VESA

standards of refresh rate and resolution can function with the thin client. The thin

client supports VESA Display Power Management Signaling (DPMS) and VESA

Display Data Channel (DDC2B). A monitor that is attached to the thin client does

not require either standard. You configure the resolution in each case at the client

operating system (OS) level.

Your monitor may not support all resolutions and refresh rates.

Table 13. Monitor support

High color (16 bit) and 256 color (8 bit)

Resolution (pixels)

Refresh Rate (Hz)

640x480

60, 75, 85

800x600

60, 75, 85

1024x768

1280x1024

1600x1200

43, 60, 75, 85

60, 75, 85

48, 60, 75, 85

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Appendix G. Connector pin information

The following tables define the connector pins that are used with the N2800e thin

client.

Table 14. Monitor Connector

Signal

Signal Direction

Red Video

Out

Green Video

Out

Blue Video

Out

Monitor Detect 2

Ground

Red Video Ground

Green Video Ground

Blue Video Ground

Not connected

– - -

- - -

Ground

- - -

Monitor Detect 0

Monitor Detect 1 / DDCSDA

Horizontal Sync

Vertical Sync

In / Out

Out

Monitor Detect 3 / DDCSCL

Protective Ground

In / Out

- - -

Connector shell

Table 15. Keyboard and Mouse Connectors

Signal

Data

Reserved

Ground

+5V dc

Clock

Reserved

Table 16. Parallel Connector

Signal

Signal Direction

Strobe

Data 0

Data 1

Data 2

Data 3

Data 4

Data 5

Data 6

Data 7

ACKNLG

BUSY

Out

SELECT

AUTOFEEDXT

ERROR

Out

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Table 16. Parallel Connector (continued)

Signal

Signal Direction

18 - 25

INIT

SELECTIN

Ground

- - -

Table 17. RJ-45 Twisted Pair Connector

Name

Function

4/ 5

7/ 8

TPOP

TPON

TPIP

Not used

TPIN

Not used

Transmit +

Transmit -

Receive +

- - -

Receive -

- - -

Table 18. USB connector

Pin #

Direction

Description

Power

Bidir

Power

Bidir

Power (5V) for USB0

Data positive for USB0

Data negative for USB0

Ground for USB0

Power (5V) for USB1

Data positive for USB1

Data negative for USB1

Ground for USB1

Bidir

Power

Table 19. Power supply connector

Pin #

Voltage+5V dc

+5V dc

+3.3V dc

+12V dc

Power Good

Ground

-12V dc

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Notices

This information has been developed for products and services that are offered in

the U.S.A. IBM may not offer the products, services, or features that are discussed

in this document in other countries. Consult your local IBM representative for

information on the products and services currently available in your area. Any

reference to an IBM product, program, or service is not intended to state or imply

that only that IBM product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any IBM intellectual

property right may be used instead. However, it is the user’s responsibility to

evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications that cover subject matter

that is described in this document. The furnishing of this document does not give

you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

North Castle Drive

Armonk, NY 10504-1785

U.S.A.

For license inquiries regarding double-byte character set (DBCS) information,

contact the IBM Intellectual Property Department in your country or send

inquiries, in writing:

IBM World Trade Asia Corporation

Licensing

2-31 Roppongi 3-chome, Minato-ku

Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other

country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or

implied warranties in certain transactions; therefore, this statement may not apply

to you.

This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

incorporated in new editions of the publication. IBM may make improvements and

changes in both the products and the programs described in this publication at any

time without notice.

References in this information to non-IBM Web sites are provided for convenience

only and do not in any manner serve as an endorsement of those Web sites. The

materials at those Web sites are not part of the materials for this IBM product, and

use of those Web sites is at your own risk.

Information concerning non-IBM products was obtained from the suppliers of

those products, their published announcements, or other publicly available sources.

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IBM has not tested those products and cannot confirm the accuracy of

performance, compatibility, or any other claims related to non-IBM products.

Questions on the capabilities of non-IBM products should be addressed to the

suppliers of those products.

All statements regarding IBM’s future direction or intent are subject to change or

withdrawal without notice, and represent goals and objectives only.

If you are viewing this information softcopy, the photographs and color

illustrations may not appear.

The drawings and specifications contained herein shall not be reproduced in whole

or in part without the written permission of IBM.

IBM has prepared this publication for use by customer personnel for operating and

planning for the specific machines indicated. IBM makes no representations that it

is suitable for any other purpose.

As an Energy Star Partner, IBM has determined that the Type 8364 thin client

meets the Energy Star Program guidelines for energy efficiency.

Environmental Design

The environmental efforts that have gone into the design of this product signify

IBM’s commitment to improving the quality of its products and processes. Some of

these accomplishments include the following:

v Elimination of the use of Class I ozone-depleting chemicals in the manufacturing

process

v Reduction in manufacturing wastes

v Increased product energy efficiency

Normal power consumption for the thin client, while running applications, is

approximately 18 Watts. For more information, contact an IBM account

representative.

Product Recycling and Disposal

You can recycle components, such as structural parts and circuit cards, where

recycling facilities exist. IBM does not currently collect and recycle used IBM

products from customers in the United States other than those products that are

involved in trade-in programs. Companies are available to disassemble, reuse,

recycle, or dispose of electronic products. Contact an IBM account representative

for more information.

This IBM thin client contains circuit boards with lead solder. Before you dispose of

this unit, remove the circuit boards, and discard them according to local

regulations or recycle them where facilities exist.

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Trademarks

The following terms are trademarks of International Business Machines

Corporation in the United States, or other countries, or both:

AS/ 400

IBM

NetVista

Network Station

S/ 390

Wake on LAN

Java^™, and all Java-based trademarks, and logos are trademarks, or registered

trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft^®, Windows, Windows NT, and the Windows logo are trademarks of

Microsoft Corporation in the United States, other countries, or both.

Electronic Emission Notices

The following Statement applies to this IBM product. The statement for other IBM

products intended for use with this product will appear in their accompanying

manuals.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a

class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to

meet FCC emission limits. Proper cables and connectors are available from IBM

authorized dealers. IBM is not responsible for any radio or television interference

caused by using other than recommended cables or connectors or by unauthorized

changes or modifications to this equipment. Unauthorized changes or

modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interferences, and

(2) this device must accept any interferences received, including interference that

may cause undesired operation.

Responsible Party:

Notices 63

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International Business Machines Corporation

New Orchard Road

Armonk, NY 10504

Telephone: 1-919-543-2193

Industry Canada Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian

Interference-Causing Equipment Regulations.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement

sur le matériel brouilleur du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EC Council

Directive 89/ 336/ EEC on the approximation of the laws of the Member States

relating to electromagnetic compatibility. IBM cannot accept responsibility for any

failure to satisfy the protection requirements resulting from a non-recommended

modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B

Information Technology Equipment according to CISPR 22 / European Standard

EN 55022. The limits for Class B equipment were derived for typical residential

environments to provide reasonable protection against interference with licensed

communication devices.

Properly shielded and grounded cables and connectors (IBM part number 75G5958

or its equivalent) must be used in order to reduce the potential for causing

interference to radio and TV communications and to other electrical or electronic

equipment. Such cables and connectors are available from IBM authorized dealers.

IBM cannot accept responsibility for an interference caused by using other than

recommended cables and connectors.

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Glossary of abbreviations

AC. Alternating Current

HTTP. Hypertext Transfer Protocol

ARP. Address Resolution Protocol

Hz. Hertz or cycles per second

BOM. Bill of Material

IBM. International Business Machines

ICA. Independent Computing Architecture

ICMP. Internet Control Message Protocol

ISO. International Organization for Standardization

ID. Identification

BOOTP. Bootstrap Protocol

CD. Compact Disc

CRU. Customer-Replaceable Unit

Cxx. Thin Client Express model

IEEE. Institute of Electrical and Electronics Engineers

IP. Internet Protocol

IRQ. Interrupt Request

DBCS. Double Byte Character Set

d.d.d.d. IP address format

LA. Latin American

DC. Direct Current

LAN. Local Area Network

LED. Light Emitting Diode

LLC. Logical Link Control

DCE. Data Communications Equipment

DDC. Display Data Channel

DDC2B. Display Data Channel (version 2B)

DHCP. Dynamic Host Configuration Protocol

DIMM. Dual In-line Memory Module

DMA. Direct Memory Access

MAC. Medium Access Control

Mb. Megabit

DNS. Domain Name Server

MB. Megabyte

DPMS. Display Power Management Signaling

DTE. Data Terminal Equipment

MHz. Megahertz

MTU. Maximum Transmission Unit

FAX. Facsimile

N2800e. IBM NetVista Thin Client Express

FCC. Federal Communications Commission

FTP. File Transfer Protocol

FRU. Field Replaceable Unit

NFS. Network File Server

NS. Network Station

NSB. Network Station Boot

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NSBXXXXX. Network Station Boot message with

identification number (XXXXX)

V. Volts

NSM. Network Station Manager

VESA. Video Electronics Standards Association

VGA. Video Graphics Array

VM. Virtual Machine

NVRAM. Nonvolatile Random Access Memory (also

referred to as local settings)

VT. Virtual Terminal

OS. Operating System

WAN. Wide Area Network

WBT. Windows-Based Terminal

WOL. Wake On LAN

PC. Personal Computer

POST. Power On Self Test

PPP. Point-to-Point Protocol

WWW. World Wide Web

RAM. Random Access Memory

RAP. Remote Authentication Protocol

RIF. Routing Information Field

RFS. Remote File System

SDRAM. Synchronous Dynamic Random Access

Memory

SNMP. Simple Network Management Protocol

TCM. Thin Client Manager

TCP/IP. Transmission Control Protocol / Internet

Protocol

TFTP. Trivial File Transfer Protocol

TSE. Windows NT Server 4.0, Terminal Server Edition

UDP. User Datagram Protocol

UK. United Kingdom

URL. Uniform Resource Locator

US. United States

USB. Universal Serial Bus

UTP. Unshielded Twisted Pair

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Index

d i sabling peer flash recovery on a

workstation 29

downloading the utilities from the

Net V ista Thin Client website 16

hardware problems (continued)

visible hardware failure 32

access

configuring initial modem settings for

PPP dialer 22

prerequisites for using PPP 21

image

altering the flash image of a

workstation 25

using peer recovery to recover the

flash 27

flash

choosing a flash file 55

flash file, choosing a 55

flash image

B O M file, choosing a 55

boot block image 53

recovering 53

images

altering the flash image of a

workstation 25

recovering 26

using the PPP dialer to access flash

i m ages 24

information

using peer recovery to recover the

flash image 27

using TCM to recover the flash

i m age 30

using the S etup Utility to recover the

flash image 29

connector pin 59

initial modem settings for PPP dialer

access, configuring 22

installing

installing the utilities from the

Net V ista Thin Client Utilities

CD 16

management utilities 15

utilities from the Net V ista Thin Client

Utilities CD 16

CompactFlash card, replacing the N2800e

Thin Client Express 41

configuration

flash images

using the PPP dialer to access 24

flash recovery 26

installing NetVista Thin Client

management utilities

from website 16

preparing the workstation for PPP

d i aler 21

d i sabling peer flash recovery 29

enabling peer flash recovery 27

installing the power supply 49

Configuration T o ol 12

accessing 13

introduction

using the configuration tool to

perform a software update on a

hardware

d i splay resolutions

ethernet

hardware procedures

monitor specifications

selecting the voltage for your 51

problem indications 31

refresh frequency

replacing parts 41

resolving problems 31

returning parts 44

setting up

standard

location

configuring

N 2 800e 11

using the Configuration T o ol 12

using the S etup Utility 11

configuring a workstation for PPP

d i aler 21

configuring initial modem settings for

PPP dialer access 22

connector pin information 59

maintaining and reconfiguring PPP dialer

parameters 23

managing your Thin Client Express

remotely 19

modem settings for PPP dialer access 22

monitor

connector pins

connectors

hardware

d i splay resolutions

refresh frequency

specifications

monitor specifications 57

dial access

prerequisites for using PPP 21

dialer

N2800e

configuring a workstation for PPP 21

configuring initial modem settings for

maintaining and reconfiguring PPP

d i aler parameters 23

verifying problems 31

hardware features

hardware parts 41, 42, 44

hardware parts 41, 42, 44

hardware problems

installing management utilities 15

replacing hardware parts 41

remote management 19

returning parts 44

preparing a workstation for PPP 21

starting the PPP 23

troubleshooting PPP problems 24

using the PPP dialer to access flash

i m ages 24

audio beep sequences 34

error codes and text messages 36

LED indications 35

setting up

d i aler window, learning about the 23

startup sequence

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N2800e (continued)

recovery (continued)

update (continued)

using the Configuration T o ol to

update 26

perform a software update 25

utilities

installing from the Net V ista Thin

Client Utilities CD 16

utility

understanding

NC d i aler window, learning about

the 23

NetVista Thin Client

website 16

recovering the flash image 28

using TCM to recover the flash image

of a workstation 30

using the S etup Utility to recover the

flash image of a workstation 29

remote

network cables

Managing your Thin Client Express

remotely 19

removing the power supply 48

replacing hardware parts 41

replacing the N2800e Thin Client Express

CompactFlash card 41

replacing the power supply 48

resolving problems 31

Operations Utility

update on a workstation 26

using TCM to recover the flash image

of a workstation 30

returning hardware parts 44

verifying problems 31

voltage

selecting the voltage for your

location 51

selecting the voltage for your

location 51

parameters

Service Utility 15

settings

configuring initial modem for PPP

d i aler access 22

Setup Utility 11

maintaining and reconfiguring PPP

d i aler parameters 23

peer-booted workstation

recovering the image 28

peer flash recovery 27

d i sabling 29

website

Net V ista Thin Client 16

website for Net V ista Thin Client

Utilities 16

example menu 1 1

Windows 2000 Advanced Server 15

Windows 2000 Professional 15

Windows 2000 Server 15

Windows NT S erver 4.0 15

Windows NT S erver 4.0 T e rminal Server

E d i tion (TSE) 15

navigation 12

recovering the flash image of a

pin information

software update

using the Configuration T o ol to

update 26

perform a software update 25

power supply

PPP

prerequisites for using 21

PPP dial access, prerequisites for

using 21

Windows NT W orkstation 4.0 15

workstation

altering the flash image 25

configuring for PPP dialer 21

d i sabling peer flash recovery 29

enabling peer flash recovery 27

peer flash recovery 27

performing a software update 25

PPP dialer for Thin Client Express 21

preparing for PPP configuration 21

recovering the flash image 26

recovering the image on a peer-booted

Thin Client Express

PPP dialer

configuring a workstation for 21

configuring initial modem settings

for 22

for Thin Client Express

workstations 21

hardware

hardware parts 41, 42, 44

hardware problems 31

installing management utilities 15

PPP dialer for 21

remote management 19

preparing a workstation for 21

update 26

starting the 23

using TCM to recover the flash

i m age 30

using the Configuration T o ol to

perform a software update 25

using the S etup Utility to recover the

flash image 29

troubleshooting 24

remote management 19

replacing hardware parts 41

returning parts 44

using to access flash images 24

PPP dialer parameters

maintaining and reconfiguring 23

prerequisites

for using PPP dial access 21

problems

setting up

startup sequence

understanding

Thin Client Manager Operations Utility