IBM Laptop R50series User Manual

ꢀꢁꢂ  
ThinkPad® R50 Series  
Service and Troubleshooting Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ꢀꢁꢂ  
ThinkPad® R50 Series  
Service and Troubleshooting Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Note  
Before using this information and the product it supports, be sure to read the general information under  
Appendix A, “Important safety instructions,” on page 43, Appendix B, “Wireless related information,” on page  
51, Appendix C, “Warranty information,” on page 55, and Appendix D, “Notices,” on page 77.  
First Edition (September 2003)  
The following paragraph does not apply to the United Kingdom or any country where such provisions are  
inconsistent with local law:  
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS ISWITHOUT  
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement  
may not apply to you.  
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the  
information herein; these changes will be incorporated in new editions of the publication. IBM may make  
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time  
without notice.  
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring  
any obligation to you.  
© Copyright International Business Machines Corporation 2003. All rights reserved.  
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract  
with IBM Corp.  
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Important notice for users  
Important regulatory notice for users  
The ThinkPad® R50 Series computer complies with the radio frequency and safety standards of any  
country or region in which it has been approved for wireless use. You are requested to install and use  
your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad  
R50 Series computer, please find and read Regulatory Notice for ThinkPad R50 Series, the notice that  
supplements this Service and Troubleshooting Guide. The notice is included in the package with this  
publication.  
Information about hard disk capacity  
Instead of providing a recovery CD or a Windows® CD with your computer, IBM® provides simpler  
methods of accomplishing the tasks typically associated with these CDs. The files and programs for  
these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and  
problems associated with using an incorrect CD version.  
The complete backup of all the files and programs that IBM preinstalled on your computer resides in a  
hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume  
hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you  
might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is  
explained by the contents of the hidden partition. (See “Recovering pre-installed software” on page 31.)  
For more information about recovering your hard disk to the original preinstalled contents, refer to your  
on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on  
your desktop, and then browse the Learn section for various topics that cover backing up and  
recovering.  
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iii  
iv ThinkPad® R50 Series Service and Troubleshooting Guide  
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Finding information with Access IBM  
The blue Access IBM button can help you in many situations when your  
computer is working normally; and even when it is not. At your desktop,  
press the Access IBM button to open Access IBM. Access IBM is your  
on-board computer help center that brings you informative illustrations and  
easy-to-follow instructions for getting started and staying productive. You can  
also use the Access IBM button to interrupt the startup sequence of your  
computer and start the Access IBM Predesktop Area. If Windows does not  
start correctly, press the Access IBM button during the startup sequence of  
your computer and start the Access IBM Predesktop Area. Use this area to run  
diagnostics, restore your backups (assuming you have made backups using  
IBM Rapid RestoreUltra), restore to factory contents (ie, what was there  
when you received your computer), start a utility that enables you to change  
your startup sequence, and get essential system information, and start the  
IBM BIOS Setup Utility where you can check and change BIOS settings.  
Press the Access IBM button to open the application that brings all of IBM’s  
resources to you. On the next page, you will see the Welcome page of Access  
IBM that explains what each part of Access IBM holds to help you.  
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v
Some of the topics in your help system contain brief video clips that show  
you how to perform certain tasks, such as replacing your battery, inserting a  
PC Card, or upgrading your memory. Use the controls shown to play, pause,  
and rewind the video clip.  
vi ThinkPad® R50 Series Service and Troubleshooting Guide  
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Contents  
Important notice for users .  
Important regulatory notice for users.  
Information about hard disk capacity.  
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Getting help and service .  
Getting help on the Web .  
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Calling IBM .  
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Getting help around the world.  
Finding information with Access IBM .  
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Appendix A. Important safety instructions 43  
Laser compliance statement .  
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. 48  
Chapter 1. Overview of your new ThinkPad  
computer .  
Your ThinkPad at a glance  
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Appendix B. Wireless related information  
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Features.  
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Wireless interoperability .  
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Specifications .  
Usage environment and your health .  
Authorized Operation Within the United  
Caring for your ThinkPad computer  
States and Canada .  
Enabling Extended Channel Mode  
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Chapter 2. Solving computer problems . . 11  
Diagnosing problems .  
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Troubleshooting.  
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Appendix C. Warranty information .  
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Error messages .  
Warranty service and support .  
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Errors without messages .  
A password problem .  
A power switch problem .  
Keyboard problems  
UltraNav problems.  
Before you call for service  
Calling for service .  
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IBM Statement of Limited Warranty  
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Z125-4753-07 11/2002 .  
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Part 1 - General Terms  
Part 2 - Country-unique Terms .  
Part 3 - Warranty Information .  
Standby or hibernation problems .  
Computer screen problems .  
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Battery problems  
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Guarantee supplement for Mexico  
Hard disk drive problems  
A startup problem .  
Other problems .  
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Appendix D. Notices.  
Processing date data .  
References to the Web site addresses .  
Electronic emission notices .  
Product notice requirements  
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Starting IBM BIOS Setup Utility  
Recovering pre-installed software .  
Upgrading the hard disk drive .  
Replacing the battery .  
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Environmental notices for Japan  
Trademarks .  
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Chapter 3. Getting help and service from  
IBM.  
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. 37  
Index .  
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© Copyright IBM Corp. 2003  
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vii  
viii ThinkPad® R50 Series Service and Troubleshooting Guide  
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Chapter 1. Overview of your new ThinkPad computer  
Your ThinkPad at a glance  
Features.  
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Specifications .  
Caring for your ThinkPad computer  
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© Copyright IBM Corp. 2003  
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1
Your ThinkPad at a glance  
Your ThinkPad at a glance  
Front view  
Rear view  
2
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Features  
Features  
Processor  
v Intel® Pentium® M Processor  
Memory  
v Double data rate (DDR) synchronous dynamic random access memory  
(DRAM)  
Memory Speed Support: Your computer may not be able to operate at all  
memory speeds (MHz). A system designed for a slower memory speed may  
be able to utilize faster memory, but will only operate at the slower speed.  
Storage device  
v 2.5-inch hard disk drive  
Display  
The color display uses TFT technology:  
v Size: 14.1 inch or 15.0 inch, depending on the model  
v Resolution:  
– LCD: Up to 2048-by-1536, depending on the model  
– External monitor: Up to 2048-by-1536  
v Brightness control  
Keyboard  
v 87-key, 88-key, or 92-key  
v UltraNav(TrackPoint® and touch pad)  
v Fn key function  
v Access IBM button  
v Volume control buttons  
v ThinkLight™  
External interface  
v Parallel connector (IEEE 1284A)  
v External-monitor connector  
v PC Card slot (Type II PC Card (one or two slots, depending on the model),  
or Type III PC Card)  
v Stereo headphone jack  
v Microphone jack  
v Video-out connector (S-Video)  
v 2 Universal Serial Bus (USB) connectors  
v IEEE 1394 connector (on some models)  
v Infrared port  
v RJ11 telephone connector  
v RJ45 Ethernet connector  
v UltrabayEnhanced  
v Docking connector  
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3
Features  
v Integrated wireless LAN (IEEE 802.11a/b/g) feature (on some models)  
v Integrated wireless LAN (IEEE 802.11b) feature (on some models)  
v Integrated Bluetooth feature (on some models)  
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Specifications  
Specifications  
Size  
14-inch model  
v Width: 314 mm (12.4 in.)  
v Depth: 260 mm (10.2 in.)  
v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.)  
15-inch model  
v Width: 332 mm (13.1 in.)  
v Depth: 269 mm (10.6 in.)  
v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.)  
Environment  
v Maximum altitude without pressurization: 3048 m (10,000 ft)  
v Temperature  
– At altitudes up to 2438 m (8000 ft)  
- Operating with no diskette: 5° to 35°C (41° to 95°F)  
- Operating with a diskette: 10° to 35°C (50° to 95°F)  
- Not operating: 5° to 43°C (41° to 110°F)  
– At altitudes above 2438 m (8000 ft)  
- Maximum operating temperature, 31.3°C (88° F)  
Note: When you charge the battery pack, its temperature must be at least  
10°C (50°F).  
v Relative humidity:  
– Operating with no diskette in the drive: 8% to 95%  
– Operating with a diskette in the drive: 8% to 80%  
Heat output  
v 72 W (246 Btu/hr) maximum  
Power source (ac adapter)  
v Sine-wave input at 50 to 60 Hz  
v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz  
Battery pack  
v Lithium-ion (Li-Ion) battery pack  
– Nominal voltage: 10.8 V dc  
– Capacity: 4.4 AH/6.6 AH (on some models)  
Chapter 1. Overview of your new ThinkPad computer  
5
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Caring for your ThinkPad computer  
Caring for your ThinkPad computer  
Though your computer is designed to function reliably in normal work  
environments, you need to use common sense in handling it. By following  
these important tips, you will get the most use and enjoyment out of your  
computer.  
Important tips:  
Be careful about where and how you work  
v Do not leave the base of your computer in contact with your lap or any  
part of your body for an extended period when the computer is functioning  
or when the battery is charging. Your computer dissipates some heat during  
normal operation. This heat is a function of the level of system activity and  
battery charge level. Extended contact with your body, even through  
clothing, could cause discomfort or, eventually, a skin burn.  
v Place liquids away from your computer to avoid spills, and keep your  
computer away from water (to avoid the danger of electrical shock).  
v Store packing materials safely out of the reach of children to prevent the  
risk of suffocation from plastic bags.  
v Keep your computer away from magnets, activated cellular phones,  
electrical appliances, or speakers (within 13 cm/5 in).  
v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F  
or above 35°C/95°F).  
Be gentle with your computer  
v Avoid placing any objects (including paper) between the display and the  
keyboard or under the keyboard.  
v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects  
on your computer, display, or external devices.  
v Your computer display is designed to be opened and used at an angle  
slightly greater than 90 degrees. Do not open the display beyond 180  
degrees, as this might damage the computer hinge.  
Carry your computer properly  
v Before moving your computer, be sure to remove any media, turn off  
attached devices, and disconnect cords and cables.  
v Be sure your computer is in standby or hibernation mode, or turned off,  
before moving it. This will prevent damage to the hard disk drive and data  
loss.  
v When picking up your open computer, hold it by the bottom. Do not pick  
up or hold your computer by the display.  
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Caring for your ThinkPad computer  
v Use a quality carrying case that provides adequate cushion and protection.  
Do not pack your computer in a tightly packed suitcase or bag.  
Handle storage media and drives properly  
v Avoid inserting diskettes at an angle and attaching multiple or loose  
diskette labels, as these can lodge in the drive.  
v If your computer comes with an optical drive such as CD, DVD, or  
CD-RW/DVD drive, do not touch the surface of a disc or the lens on the  
tray.  
v Wait until you hear the CD or DVD click into the center pivot of an optical  
drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.  
v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,  
follow the instructions shipped with your hardware, and apply pressure  
only where needed on the device. See Access IBM, your on-board help  
system, for information on replacing your hard disk drive (open Access  
IBM by pressing the Access IBM button).  
Take care in setting passwords  
v Remember your passwords. If you forget a supervisor or hard disk  
password, IBM will not reset it, and you might have to replace your system  
board or hard disk drive.  
Other important tips  
v Your computer modem might use only an analog telephone network, or  
public-switched telephone network (PSTN). Do not connect the modem to a  
PBX (private branch exchange) or any other digital telephone extension line  
because this could damage your modem. Analog phone lines are often used  
in homes, while digital phone lines are often used in hotels or office  
buildings. If you are not sure which kind of phone line you are using,  
contact your telephone company.  
v Your computer might have both an Ethernet connector and a modem  
connector. If so, be sure to connect your communication cable to the correct  
one, so your connector is not damaged. See Access IBM, your on-board help  
system, for information on the location of these connectors (press the Access  
IBM button to open Access IBM).  
v Register your ThinkPad products with IBM (refer to the Web page:  
www.ibm.com/pc/register). This can help authorities return your computer  
to you if it is lost or stolen. Registering your computer also enables IBM to  
notify you about possible technical information and upgrades.  
v Only an authorized IBM ThinkPad repair technician should disassemble  
and repair your computer.  
v Do not modify or tape the latches to keep the display open or closed.  
Chapter 1. Overview of your new ThinkPad computer  
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7
Caring for your ThinkPad computer  
v Take care not to turn your computer over while the ac adapter is plugged  
in. This could break the adapter plug.  
v Turn off your computer if you are replacing a device in a device bay, or else  
verify that the device is warm-or hot-swappable.  
v If you exchange drives in your computer, reinstall the plastic bezel faces (if  
supplied).  
v Store your external and removable hard disk, diskette, CD, DVD, and  
CD-RW/DVD drives in the appropriate containers or packaging when they  
are not being used.  
Cleaning the cover of your computer  
Occasionally clean your computer as follows:  
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not  
contain abrasive powder or strong chemicals such as acid or alkaline). Use  
5 parts water to 1 part detergent.  
2. Absorb the diluted detergent into a sponge.  
3. Squeeze excess liquid from the sponge.  
4. Wipe the cover with the sponge, using a circular motion and taking care  
not to let any excess liquid drip.  
5. Wipe the surface to remove the detergent.  
6. Rinse the sponge with clean running water.  
7. Wipe the cover with the clean sponge.  
8. Wipe the surface again with a dry, soft lint-free cloth.  
9. Wait for the surface to dry completely and remove any fibers from the  
cloth.  
Cleaning your computer keyboard  
1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.  
2. Wipe the keytop surface with the cloth, ensuring no liquid drips on or  
between the keys.  
3. Allow to dry.  
4. You can use compressed air to remove any crumbs and dust from beneath  
the keys.  
Note: Avoid spraying cleaner directly on the display or the keyboard.  
Cleaning your computer display  
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a  
scratchlike mark on your display, it might be a stain transferred from the  
keyboard or the TrackPoint pointing stick when the cover was pressed  
from the outside.  
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Caring for your ThinkPad computer  
2. Wipe or dust the stain gently with a soft, dry cloth.  
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50  
mixture of isopropyl alcohol and water that does not contain impurities.  
4. Wring out as much of the liquid as you can.  
5. Wipe the display again; do not let any liquid drip into the computer.  
6. Be sure to dry the display before closing it.  
Chapter 1. Overview of your new ThinkPad computer  
9
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Caring for your ThinkPad computer  
10 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Chapter 2. Solving computer problems  
Diagnosing problems .  
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Computer screen problems .  
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Troubleshooting.  
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Battery problems  
Hard disk drive problems  
A startup problem .  
Other problems .  
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Error messages .  
Errors without messages .  
A password problem .  
A power switch problem .  
Keyboard problems  
UltraNav problems.  
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Starting IBM BIOS Setup Utility  
Recovering pre-installed software .  
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Upgrading the hard disk drive .  
Replacing the battery .  
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Standby or hibernation problems .  
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© Copyright IBM Corp. 2003  
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11  
Solving computer problems  
Diagnosing problems  
If you have a problem with your computer, you can test it by using  
PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows:  
1. Click Start.  
2. Move the pointer to All Programs (in Windows other than Windows XP,  
Programs) and then to PC-Doctor for Windows.  
3. Click PC-Doctor.  
4. Choose one of the tests, from either Device Categories or Test Scripts.  
Attention  
Running any tests may take up to several minutes or longer. Make sure  
you have time to run the entire test; do not interrupt the test while it is  
running.  
The System Test of the Test Scripts runs some tests of critical hardware  
components, but it does not run all of the diagnostic tests in PC-Doctor for  
Windows. If PC-Doctor for Windows reports that all of the tests in the System  
Test have been run and that it has found no problems, consider running more  
of the tests in PC-Doctor for Windows.  
If you are preparing to contact IBM for support, be sure to print the test log  
so that you can rapidly provide information to the help technician.  
Troubleshooting  
If you do not find your problem here, refer to Access IBM, your on-board help  
system. Open Access IBM by pressing the Access IBM button. The following  
section only describes problems that might prevent you from accessing this  
help system.  
Error messages  
Notes:  
1. In the charts, x can be any character.  
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.  
Message  
Solution  
0175: Bad CRC1, stop  
POST task  
The EEPROM checksum is not correct (block #6). Have the computer  
serviced.  
0176: System Security -  
The System has been  
tampered with.  
This message is displayed if you remove the Security Chip and reinstall it,  
or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If  
this does not solve the problem, have the computer serviced.  
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Solving computer problems  
Message  
Solution  
0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The  
POST task.  
system board should be replaced. Have the computer serviced.  
0182: Bad CRC2. Enter  
BIOS Setup and load  
Setup defaults.  
Checksum of the CRC2 setting in the EEPROM is not correct. Go to IBM  
BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press  
F10 and then Enter to restart the system.  
0185: Bad startup  
Checksum of the startup sequence setting in the EEPROM is not correct. Go  
sequence settings. Enter to IBM BIOS Setup Utility. Press F9 and then Enter to load the default  
BIOS Setup and load  
Setup defaults.  
setting. Press F10 and then Enter to restart the system.  
0187: EAIA data access  
error  
The access to EEPROM has failed. Have the computer serviced.  
0188: Invalid RFID  
The EEPROM checksum is not correct (block # 0 and 1). The system board  
serialization information should be replaced, and the box serial number needs to be reinstalled. Have  
area  
the computer serviced.  
0189: Invalid RFID  
configuration  
information area  
The EEPROM checksum is not correct (block # 4 and 5). The system board  
should be replaced, and the UUID needs to be reinstalled. Have the  
computer serviced.  
0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter  
error  
to the computer and charge the battery, or replace the battery with a fully  
charged one.  
0191: System Security -  
Invalid remote change  
requested.  
The system configuration change has failed. Confirm the operation and try  
again. To clear the error, enter the IBM BIOS Setup Utility.  
0192: System Security -  
The Security Chip has been replaced with a different one. Have the  
IBM Embedded Security computer serviced.  
hardware tamper  
detected.  
0199: System Security -  
IBM Security password  
retry count exceeded.  
This message is displayed if you enter a wrong supervisor password more  
than three times. Confirm the supervisor password and try again. To clear  
the error, enter the IBM BIOS Setup Utility.  
01C8: More than one  
modem devices are  
found. Remove one of  
them. Press <Esc> to  
continue.  
Remove a Modem Mini-PCI Card. Otherwise, press Esc to ignore the  
warning message. If it does not solve this problem, have the computer  
serviced.  
01C9: More than one  
Ethernet devices are  
found. Remove one of  
them. Press <Esc> to  
continue.  
Your ThinkPad computer has a built-in Ethernet feature, and you cannot  
add another such feature by installing an Ethernet device. If this error  
message is displayed, remove the Ethernet device that you installed.  
Otherwise, press Esc to ignore the warning message. If this does not solve  
the problem, have the computer serviced.  
Chapter 2. Solving computer problems 13  
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Message  
Solution  
0200: Hard disk error  
The hard disk is not working. Make sure that the hard disk drive is attached  
firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive  
is not disabled in the Startup menu.  
021x: Keyboard error  
Make sure that there are no objects placed on the keyboard, or if you have  
one, the external keyboard. Turn off the computer, and turn off all attached  
devices. Turn on the computer first; then turn on the attached devices.  
If you still see the same error code, do the following:  
If an external keyboard is connected, do the following:  
v Turn off the computer and disconnect the external keyboard; then turn on  
the computer. Make sure that the built-in keyboard operates correctly. If it  
does, have the external keyboard serviced.  
v Make sure that the external keyboard is connected to the correct  
connector.  
Test the computer by using PC-Doctor.  
v If the computer stops during the test, have the computer serviced.  
0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If  
you added a memory module just before turning the computer on, reinstall  
it. Then test the memory with PC-Doctor.  
0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If  
you added a memory module just before turning the computer on, reinstall  
it. Then test the memory with PC-Doctor.  
0232: Extended RAM  
error  
The extended RAM failed. Test your computer’s memory with PC-Doctor. If  
you have increased memory just before turning the computer on, reinstall it.  
Then test the memory with PC-Doctor.  
0250: System battery  
error  
The backup battery, which is used to preserve the configuration information,  
such as the date and time, while the computer is turned off, is depleted.  
Replace the battery and run IBM BIOS Setup Utility to verify the  
configuration. If you still have a problem, have the computer serviced.  
0251: System CMOS  
checksum bad  
The system CMOS might have been corrupted by an application program.  
The computer uses the default settings. Run IBM BIOS Setup Utility to  
reconfigure the settings. If you still see the same error code, have the  
computer serviced.  
0260: System timer error Have the computer serviced.  
0270: Real time clock  
error  
Have the computer serviced.  
0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,  
using the IBM BIOS Setup Utility.  
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Message  
Solution  
0280: Previous boot  
incomplete  
Your computer was previously unable to complete the boot process.  
Turn the computer off; then turn it on to start the IBM BIOS Setup Utility.  
Verify the configuration and then restart the computer either by choosing  
the Exit Saving Changes option under the Restart item or by pressing F10.  
If you still see the same error code, have the computer serviced.  
02D0: System cache error The cache is disabled. Have the computer serviced.  
02F4: EISA CMOS not  
writable  
Have the computer serviced.  
02F5: DMA test failed  
Have the computer serviced.  
Have the computer serviced.  
02F6: Software NMI  
failed  
02F7: Fail-safe timer NMI Have the computer serviced.  
failed  
1802: Unauthorized  
network card is plugged  
in - Power off and  
remove the miniPCI  
network card.  
The Mini-PCI network card is not supported on this computer. Remove it.  
1803: Unauthorized  
daughter card is plugged  
in - Power off and  
remove the daughter  
card.  
The daughter card is not supported on this computer. Remove it.  
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Message  
Solution  
1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has  
layout error  
halted computer startup. Either the IBM Predesktop Area has been deleted,  
or the hard disk contains corrupt data. To try to restart your computer,  
complete one of the following:  
v If the IBM Predesktop Area has been deleted  
1. Press F1 to open the IBM BIOS Setup Utility.  
2. Select Security->IBM Predesktop Area-> Access IBM Predesktop  
Area.  
3. Set this item to Disabled.  
4. Save and exit.  
If the above fails  
1. Press Enter.  
2. Double-click RECOVER TO FACTORY CONTENTS and follow  
on-screen instructions.  
Note: This will permanently erase the entire contents of the hard disk,  
and then restore software preinstalled by IBM.  
v Press F1 to open IBM BIOS Setup Utility, or Enter to start the IBM  
Predesktop Area.  
If the computer still does not start, call the IBM HelpCenter®. Telephone  
numbers are listed in “Calling IBM” on page 38.  
The power-on password A power-on password or a supervisor password is set. Type the password  
prompt  
and press Enter to use the computer. If the power-on password is not  
accepted, a supervisor password might have been set. Type the supervisor  
password and press Enter. If you still see the same error message, have the  
computer serviced.  
The hard disk password A hard disk password is set. Type the password and press Enter to use the  
prompt  
computer.  
If you still see the same error message, have the computer serviced.  
Hibernation error  
The system configuration changed between the time your computer entered  
hibernation mode and the time it left this mode, and your computer cannot  
resume normal operation.  
v Restore the system configuration to what it was before your computer  
entered hibernation mode.  
v If the memory size has been changed, re-create the hibernation file.  
Operating system not  
found.  
Verify the following:  
v The hard disk drive is correctly installed.  
v A startable diskette is in the diskette drive  
If you still see the same error message, check the boot sequence, using the  
IBM BIOS Setup Utility.  
Fan error  
The cooling fan has failed. Have the computer serviced.  
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Message  
Solution  
EMM386 Not Installed — Edit C:\CONFIG.SYS and change a line from  
Unable to Set Page  
Frame Base Address.  
device=C:\WINDOWS\EMM386.EXE RAM  
to  
device=C:\WINDOWS\EMM386.EXE NOEMS  
and save this file.  
CardBus Configuration  
Go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default  
Error —Device Disabled setting. Press F10 and then Enter to restart the system.  
Thermal sensing error  
The thermal sensor is not functioning correctly. Have the computer serviced.  
Authentification of  
system services failed.  
Press <Esc> to resume.  
The IBM Predesktop Area in the HDD is broken. To use the IBM Predesktop  
Area, get a Recovery CD, and recover the IBM Predesktop Area.  
Errors without messages  
Problem:  
When I turn on the machine, nothing appears on the screen and the  
machine does not beep while starting up.  
Note: If you are not sure whether you heard any beeps, turn off the  
computer; then turn it on again, and listen again. If you are using  
an external monitor, refer to “Computer screen problems” on page  
23.  
Solution:  
If a power-on password is set, press any key to display the power-on  
password prompt, and then type the correct password and press Enter.  
If the power-on password prompt does not appear, the brightness level  
might be set to minimum brightness. Adjust the brightness level by  
pressing Fn+Home.  
If the screen still remains blank, make sure that:  
v The battery is installed correctly.  
v The ac adapter is connected to the computer and the power cord is  
plugged into a working electrical outlet.  
v The computer power is on. (Turn on the power switch again for  
confirmation.)  
If these items are properly set, and the screen remains blank, have the  
computer serviced.  
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Problem:  
When I turn on the machine, nothing appears on the screen, but I hear  
two or more beeps.  
Solution:  
Make sure that the memory card is installed correctly. If it is, but the  
screen is still blank, and you hear five beeps, have the computer serviced.  
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem.  
Have the computer serviced.  
Problem:  
When I turn on the machine, only a white pointer appears on a blank  
screen.  
Solution:  
Reinstall your operating system, and turn on the computer. If you still see  
only the pointer on the screen, have the computer serviced.  
Problem:  
My screen goes blank while the computer is on.  
Solution  
Your screen saver or power management may be enabled. Do one of the  
following to exit from the screen saver or to resume from standby or  
hibernation mode:  
v Touch the TrackPoint or the touch pad.  
v Press a key.  
v Press the power switch  
Problem:  
The DOS full-screen looks smaller.  
Solution:  
If you use a DOS application that supports only 640×480 resolution (VGA  
mode), the screen image might look slightly distorted or appear smaller  
than the display size. This is to maintain compatibility with other DOS  
applications. To expand the screen image to the same size as the actual  
screen, start the ThinkPad Configuration Program and click LCD; then  
select the Screen expansion function. (The image might still look slightly  
distorted.)  
A password problem  
Problem:  
I forgot my password.  
Solution:  
If you forgot your power-on password, you must take your computer to  
an IBM authorized servicer or marketing representative to have the  
password canceled.  
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If you forgot your hard disk password, IBM will not reset your password  
or recover data from the hard disk. You must take your computer to an  
IBM authorized servicer or an IBM marketing representative to have the  
hard disk drive replaced. Proof of purchase is required, and a fee will be  
charged for parts and service.  
If you forgot your supervisor password, IBM will not reset your password.  
You must take your computer to an IBM authorized servicer or IBM  
marketing representative to have the system board replaced. Proof of  
purchase is required, and a fee will be charged for parts and service.  
A power switch problem  
Problem:  
The system does not respond, and you cannot turn off the computer.  
Solution:  
Turn off the computer by pressing and holding the power switch for 4  
seconds or more. If the computer is still not reset, remove the ac adapter  
and the battery.  
Keyboard problems  
Problem:  
All or some of the keys on the keyboard do not work.  
Solution:  
If the problem occurred immediately after the computer returned from  
standby mode, enter the power-on password if one has been set.  
If an external keyboard is connected, the numeric keypad on your  
computer does not work. Use the numeric keypad on the external  
keyboard.  
If an external numeric keypad or a mouse is connected:  
1. Turn off the computer.  
2. Remove the external numeric keypad or the mouse.  
3. Turn on the computer and try using the keyboard again.  
If the keyboard problem is resolved, carefully reconnect the external  
numeric keypad, external keyboard, or mouse, making sure that you have  
seated the connectors properly.  
If keys on the keyboard still do not work, have the computer serviced.  
Problem:  
A number appears when you type a letter.  
Solution  
The numeric lock function is on. To disable it, press and hold Shift; then  
press NumLk.  
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Problem:  
All or some of the keys on the external numeric keypad do not work.  
Solution:  
Make sure that the external numeric keypad is correctly connected to the  
computer.  
Problem  
Some or all of the keys on the external keyboard do not work.  
Solution  
If you are using the ThinkPad Dock II, the ThinkPad Mini Dock, or the  
ThinkPad Port Replicator II, make sure that the keyboard cable is correctly  
connected to the keyboard connector.  
If the connection is correct, disconnect the cable and make sure that the  
built-in keyboard operates properly. If the built-in keyboard works, there is  
a problem with the external keyboard. Try using a different external  
keyboard.  
UltraNav problems  
Problem:  
The pointer drifts when the computer is turned on or after it resumes  
normal operation.  
Solution:  
The pointer might drift when you are not using the TrackPoint during  
normal operation. This is a normal characteristic of the TrackPoint and is  
not a defect. Pointer drifting might occur for several seconds under the  
following conditions:  
v When the computer is turned on.  
v When the computer resumes normal operation.  
v When the TrackPoint is pressed for a long time.  
v When the temperature changes.  
Problem:  
The mouse or the pointing device does not work.  
Solution:  
Make sure that the TrackPoint is enabled in the ThinkPad Configuration  
Program, and then try using the TrackPoint. If the TrackPoint works, the  
error might be due to the mouse.  
Make sure that the mouse or pointing-device cable is securely connected to  
the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port  
Replicator II.  
If your mouse is incompatible with the IBM PS/2 mouse, disable the  
TrackPoint, using the ThinkPad Configuration Program.  
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Note: For more information, see the manual supplied with the mouse.  
Standby or hibernation problems  
Problem:  
The computer enters standby mode unexpectedly.  
Solution:  
If the processor overheats, the computer automatically enters standby  
mode to allow the computer to cool and to protect the processor and other  
internal components. Also, check the settings for standby mode, using  
Battery MaxiMiser.  
Problem:  
The computer enters standby mode immediately after Power-on self-test  
(POST) (the standby indicator light turns on).  
Solution:  
Make sure that:  
v The battery is charged.  
v The operating temperature is within the acceptable range. Refer to  
“Specifications” on page 5.  
If these items are correct, have the computer serviced.  
Problem:  
The critical low-battery error message is displayed, and the computer  
immediately turns off.  
Solution:  
The battery power is getting low. Connect the ac adapter to the computer,  
or replace the battery with a fully charged one.  
Problem:  
When you take action to return from standby mode, the computer display  
remains blank.  
Solution:  
Check whether an external monitor was disconnected while the computer  
was in standby mode. Do not disconnect the external monitor while the  
computer is in standby mode or hibernation mode. If no external monitor  
is attached when the computer resumes, the computer display remains  
blank and output is not displayed. This restriction does not depend on the  
resolution value. Press Fn+F7 to bring up the computer display.  
Problem:  
The computer does not return from standby mode, or the standby  
indicator stays on and the computer does not work.  
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Solution:  
If the system does not return from standby mode, it may have entered  
standby or hibernation mode automatically because the battery is depleted.  
Check the standby indicator.  
v If the standby indicator is on, your computer is in standby mode.  
Connect the ac adapter to the computer; then press Fn.  
v If the standby indicator is off, your computer is in hibernation mode or  
power-off state. Connect the ac adapter to the computer; then press  
power button to resume operation.  
If the system still does not return from standby mode, your system may  
stop responding and you cannot turn off the computer. In this case, you  
need to reset the computer. If you have not saved your data, it may be  
lost. To reset the computer, press and hold the power button for 4 seconds  
or more. If the system is still not reset, remove the ac adapter and the  
battery.  
Problem:  
Your computer does not enter standby or hibernation mode.  
Solution:  
Check whether any option has been selected that would disable your  
computer from entering standby or hibernation mode.  
Problem:  
The Fn+F12 key combination does not make the computer enter  
hibernation mode.  
Solution:  
The computer cannot enter hibernation mode:  
v If you are using one of the IBM communication PC Cards. To enter  
hibernation mode, stop the communication program, and then remove  
the PC Card or disable the PC Card slot. See Access IBM, your on-board  
help system, for information on removing the card (press the Access  
IBM button to open Access IBM).  
v If the hibernation mode is not enabled. To enable it, do as follows:  
1. Start the ThinkPad Configuration Program.  
2. Click Power Management.  
3. Click the Hibernate tab.  
4. Select the hibernate support checkbox.  
5. Click OK.  
Note: If you want to be able to enter hibernation mode by pressing  
Fn+F12, you need to install IBM PM driver.  
Problem:  
Under Windows XP, the Fn+F3 key combination does not make the  
computer screen go blank.  
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Solution:  
Windows XP enables multiple users to log on to the system at the same  
time. If you are the first user to have logged on to your computer, you can  
use the Fn+F3 key combination. Otherwise the combination will not work  
on your computer.  
Computer screen problems  
Problem:  
The screen is blank.  
Solution:  
v Press Fn+F7 to bring up the image.  
Note: If you use the Fn+F7 key combination to apply a presentation  
scheme, press Fn+F7 at least three times in three seconds, and the  
image is displayed on the computer screen.  
v If you are using the AC adapter, or using the battery, and the battery  
status indicator is on (is green), press Fn+Home to make the screen  
brighter.  
v If the standby status indicator is on (is green), press Fn to resume from  
the standby mode.  
v If the problem persists, do the Solution in the problem below.  
Problem:  
The screen is unreadable or distorted.  
Solution:  
Make sure that:  
v The display device driver is installed correctly.  
v The screen resolution and color quality are correctly set.  
v The monitor type is correct.  
To check these settings, do as follows:  
Open the Display Properties window.  
1. Click the Settings tab.  
2. Check whether the screen resolution and color quality are correctly set.  
3. Click Advanced.  
4. Click the Adapter tab.  
5. Make sure ATI Mobility xxxxx,or ATI Mobility FIRE GL xxxxxis  
shown in the adapter information window.  
Note: The device driver name xxxxx depends on the video chip that  
has been installed on your computer.  
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6. Click the Properties button. Check the Device statusbox and make  
sure the device is working properly. If not, click the Troubleshooter  
button.  
7. Click the Monitor tab.  
8. Make sure the information is correct.  
9. Click the Properties button. Check the Device statusbox and make  
sure the device is working properly. If not, click the Troubleshooter  
button.  
Problem:  
Incorrect characters appear on the screen.  
Solution:  
Did you install the operating system or application program correctly? If  
they are installed and configured correctly, have the computer serviced.  
Problem:  
The screen stays on even after you turn off your computer.  
Solution:  
Press and hold the power switch for 4 seconds or more to turn off your  
computer; then turn it on again.  
Problem:  
Missing, discolored, or bright dots appear on the screen every time you  
turn on your computer.  
Solution:  
This is an intrinsic characteristic of the TFT technology. Your computer’s  
display contains multiple thin-film transistors (TFTs). A small number of  
missing, discolored, or bright dots on the screen might exist all the time.  
Battery problems  
Problem:  
The battery cannot be fully charged by the power-off method in the  
standard charge time for your computer.  
Solution:  
The battery might be over-discharged. Do the following:  
1. Turn off the computer.  
2. Make sure that the over-discharged battery is in the computer.  
3. Connect the ac adapter to the computer and let it charge.  
If the optional Quick Charger is available, use it to charge the  
over-discharged battery.  
If the battery cannot be fully charged in 24 hours, use a new battery.  
Problem:  
Your computer shuts down before the battery status indicator shows  
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empty.  
or  
Your computer operates after the battery status indicator shows empty.  
Solution:  
Discharge and recharge the battery.  
Problem:  
The operating time for a fully charged battery is short.  
Solution:  
Discharge and recharge the battery. If your battery’s operating time is still  
short, use a new battery.  
Problem:  
The computer does not operate with a fully charged battery.  
Solution:  
The surge protector in the battery might be active. Turn off the computer  
for one minute to reset the protector; then turn on the computer again.  
Problem  
The battery does not charge.  
Solution  
You cannot charge the battery when it is too hot. If the battery feels hot,  
remove it from the computer and allow it to cool to room temperature.  
After it cools, reinstall it and recharge the battery. If it still cannot be  
charged, have it serviced.  
Hard disk drive problems  
Problem:  
The hard disk drive makes a rattling noise intermittently.  
Solution:  
The rattling noise might be heard when:  
v The hard disk drive starts accessing the data or when it stops.  
v You are carrying the hard disk drive.  
v You are carrying your computer.  
This is a normal characteristic of a hard disk drive and is not a defect.  
Problem:  
The hard disk drive does not work.  
Solution:  
In the startup menu in IBM BIOS Setup Utility, make sure that there is no  
exclamation point ! to the left of the hard disk drive or its child node. If  
there is such a mark, the hard disk drive is disabled. Clear the mark to  
enable the drive by pressing the Insert key.  
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A startup problem  
Problem:  
The Microsoft Windows operating system will not start.  
Solution:  
Use the Access IBM Predesktop Area to help solve or identify your  
problem. Starting the Access IBM Predesktop Area is easy. To open the  
Access IBM Predesktop Area, do the following:  
1. Turn off your PC, and then turn it back on again.  
2. Watch the screen carefully while your PC starts. When the message “To  
interrupt normal startup, press the blue Access IBM button.” is  
displayed at the lower left of the screen, press the blue Access IBM  
button. The Access IBM Predesktop Area opens to the Utilities page. A  
window such as this will appear:  
3. After the Access IBM Predesktop Area opens to the Utilities page, you  
can select from the following icons:  
v Start setup utility opens the IBM BIOS Setup Utility program.  
v Recover to factory contents erases all files on primary partition--the  
C drive--and installs the software contents present when your PC  
was manufactured. Call the IBM HelpCenter for help and  
information before using this recovery method. (See the telephone  
numbers in this publication under “Calling IBM” on page 38.  
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v Restore your backups restores backups you have made with IBM  
Rapid Restore Ultra, if backups have been made.  
v Run diagnostics starts diagnostics tests to help determine whether  
there are problems with your PC and what might be causing them.  
v Create diagnostic disks helps you create special disks used during  
diagnostic tests.  
In the left panel of the Access IBM Predesktop Area, you can click the  
following to open other pages or exit the utility:  
Startup enables you to change the order of devices in which the PC  
searches for the operating system during startup. In some situations, you  
might need to start the operating system from a CD drive rather than the  
hard disk. You specify those kinds of changes on this page.  
Preferences presents various options, depending on your model and  
accessories, you can set for the Access IBM Predesktop Area.  
Information gathers essential information about your PC that you can  
provide to call center technicians, if necessary.  
Help provides information about the various pages in Access IBM  
Predesktop Area.  
Exit closes the Access IBM Predesktop Area and resumes the startup  
sequence that was interrupted.  
Other problems  
Problem:  
The computer locks or does not accept any input.  
Solution:  
Your computer might lock when it enters standby mode during a  
communication operation. Disable the standby timer when you are  
working on the network.  
To turn off the computer, press and hold the power switch for 4 seconds  
or more.  
Problem:  
The computer does not turn off with the power switch.  
Solution:  
If the standby indicator is on and you are working under battery power,  
replace the battery with a fully charged one or change your power source  
to ac power.  
Chapter 2. Solving computer problems 27  
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If you still have the problem, press and hold the power switch for 4  
seconds or more; this forces the computer to turn off.  
Problem:  
The computer does not start from a device you want, such as a diskette  
drive.  
Solution:  
Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that  
the startup sequence in the IBM BIOS Setup Utility is set so that the  
computer starts from the device you want.  
Also make sure that the device from which the computer starts is enabled  
by checking that there is no ! mark preceding the device name.  
Problem:  
The computer does not respond.  
Solution:  
IRQs for the PCI are all set as 11. The computer does not respond because  
it cannot share the IRQ with other devices. Refer to the ThinkPad  
Configuration Program.  
Problem:  
The computer can not play a CD, or the sound quality is not good.  
Solution:  
Be sure that the disk meets the standards for your country. Usually, a disk  
that meets the local standards is marked with a CD logo on the label. If  
you use a disc that does not meet these standards, we cannot guarantee  
that it will play, or that, if it does play, the sound quality will be good.  
Problem:  
Playback of DVD is not smooth in Windows 2000.  
Solution:  
If you select the Maximum Battery mode for the Intel SpeedStep®  
technology, this problem may occur. This mode is designed to achieve  
maximum battery life by switching the processor speed between the  
regular low speed and half of that speed, depending on how much the  
processor is used. If the use increases, Intel SpeedStep switches the  
processor speed to the lower speed. Operation in this mode can severely  
degrade the performance of the processor, and thus cause the playback of  
a DVD to be jerky.  
To avoid or reduce this problem, you can choose any of three other modes  
of operation, as follows:  
28 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Solving computer problems  
v Maximum Performance: Keeps the processor speed high at all times.  
v Automatic: Switches the processor speed between high and low,  
depending on how much the processor is used. If the use increases, Intel  
SpeedStep switches the processor speed to high.  
v Battery Optimized Performance: Keeps the processor speed low at all  
times.  
To choose a mode, do the following:  
1. Start the ThinkPad Configuration Program.  
2. Click Power Management.  
3. Click the Intel SpeedStep technology tab.  
4. From the list, select the mode you want.  
5. Click OK.  
Problem:  
You cannot connect using the built-in wireless networking card.  
Solution:  
If the computer display is closed, open it and try again.  
Problem:  
If your operating system is Windows 2000 and you are using a USB 1.x  
device, then when your computer returns from standby or hibernation  
mode to normal operation, the Unsafe Removal of Devicemessage may  
appear.  
Solution:  
You can safely close this message. It is displayed because of the USB 2.0  
driver problem on Windows 2000. You can get detailed information in the  
More Information section of the Microsoft Knowledge Base 328580 and  
323754. Visit the Microsoft Knowledge Base homepage at  
http://support.microsoft.com/, type the number of the knowledge base  
article you need in the search field, and click the Search button.  
Chapter 2. Solving computer problems 29  
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Starting IBM BIOS Setup Utility  
Starting IBM BIOS Setup Utility  
Your computer provides a program, called IBM BIOS Setup Utility, that  
enables you to select various setup parameters.  
v Config: Set the configuration of your computer.  
v Date/Time: Set the date and time.  
v Security: Set security features.  
v Startup: Set the startup device.  
v Restart: Restart the system.  
Note: You can set many of these parameters more easily by using the  
ThinkPad Configuration Program.  
To start IBM BIOS Setup Utility, do as follows:  
1. To protect yourself against accidental loss of data, back up your computer  
registry. For details, refer to the on-board help.  
2. Remove any diskette from the diskette drive, and then turn off the  
computer.  
3. Turn on the computer; then, while the To interrupt normal startup, press  
the blue Access IBM buttonmessage is displayed at the lower-left of the  
screen, press the Access IBM button.  
4. Double-click Start setup utility.  
If you have set a supervisor password, the IBM BIOS Setup Utility menu  
appears after you enter the password. You can start the utility by pressing  
Enter instead of entering the supervisor password; however, you cannot  
change the parameters that are protected by the supervisor password. For  
more information, refer to the on-board help.  
5. Using the cursor keys, move to an item you want to change. When the  
item you want is highlighted, press Enter. A submenu is displayed.  
6. Change the items you wish to change. To change the value of an item, use  
the F5 or F6 key. If the item has a submenu, you can display it by pressing  
Enter.  
7. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,  
press Esc repeatedly until you reach the IBM BIOS Setup Utility menu.  
Note: If you need to restore the settings to their original state as of the  
time of purchase, press F9 key to load the default settings. You can also  
select an option in the Restart submenu to load the default settings or  
discard the changes.  
8. Select Restart; then press Enter. Move the cursor to the option you want  
for restarting your computer; then press Enter. Your computer restarts.  
30 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Recovering pre-installed software  
Recovering pre-installed software  
Your computer hard disk has a hidden, protected area for backups. Contained  
within this area is a complete backup of the hard disk as it was shipped from  
the factory and a program called the Access IBM Predesktop Area.  
If you installed the IBM Rapid Restore Ultra program, the Access IBM  
Predesktop Area also contains additional IBM Rapid Restore Ultra backups  
that reflect the contents of the hard disk as it existed at various points in time.  
You can use the Access IBM Predesktop Area to restore the contents of the  
hard disk to an earlier state using any of the backup images stored in the  
protected area. Access IBM Predesktop Area runs independently of the  
Windows operating system. Therefore, you can start it by pressing the blue  
Access IBM button when prompted during startup.  
After the Access IBM Predesktop Area opens you can perform a recovery  
operation, even if you are unable to start Windows. For more information  
about the IBM Rapid Restore Ultra program see “Backing up and restoring  
data” in Access IBM, your on-board help. For more information about the  
Access IBM Predesktop Area see “Interrupting the normal startup sequence”  
in Access IBM.  
To recover the hard disk to its original contents, do the following:  
Note: The recovery process might take up to 2 hours.  
Attention: All of the files on the primary hard disk partition (usually drive C)  
will be lost in the recovery process. If possible, be sure to back up copies of  
the files you have saved on your drive C before you begin.  
1. If possible, save all your files and shut down your operating system.  
2. Turn off your computer.  
3. Turn on your computer. Watch the display carefully. When the following  
message is displayed, press the blue Access IBM button to open the Access  
IBM Predesktop Area: To interrupt normal startup, press the blue Access  
IBM button.″  
4. Double-click Recover to factory contents.  
5. Follow the instructions on the screen.  
6. When the recovery process finishes, press Enter key. Your computer will  
restart with the pre-installed operating system, drivers, and software.  
Chapter 2. Solving computer problems 31  
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Upgrading the hard disk drive  
Upgrading the hard disk drive  
You can increase the storage capacity of your computer by replacing the hard  
disk drive with one of greater capacity. You can purchase a new hard disk  
drive from your IBM authorized servicer or IBM marketing representative.  
Note: Replace the hard disk drive only if you upgrade it or have it repaired.  
The connectors and bay of the hard disk drive were not designed for  
frequent changes, or drive swapping. The Access IBM Predesktop Area  
and the Product Recovery program is not contained in the optional  
hard disk drive.  
Attention  
Handling a hard disk drive  
v Do not drop the drive or subject it to physical shocks. Put the drive on  
a material, such as soft cloth, that absorbs the physical shock.  
v Do not apply pressure to the cover of the drive.  
v Do not touch the connector.  
The drive is very sensitive. Incorrect handling can cause damage and  
permanent loss of data on the hard disk. Before removing the hard disk  
drive, make a backup copy of all the information on the hard disk, and  
then turn the computer off. Never remove the drive while the system is  
operating, in standby mode, or in hibernation mode.  
To replace the hard disk drive, do the following:  
1. Turn off the computer; then disconnect the ac adapter and all cables  
from the computer.  
2. Close the computer display, and turn the computer over.  
3. Remove the battery.  
4. Remove the screw that secures the hard disk drive.  
32 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Upgrading the hard disk drive  
5. Open the computer display; then stand the computer on its side and  
remove the hard disk drive by pulling the cover away from the  
computer.  
6. Detach the cover from the hard disk drive.  
7. Attach the cover to a new hard disk drive.  
8. Insert the hard disk drive and its cover into the hard disk drive bay; then  
firmly install them.  
9. Close the computer display and place the computer with its bottom side  
up. Reinstall the screw.  
10. Reinstall the battery.  
Chapter 2. Solving computer problems 33  
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Upgrading the hard disk drive  
11. Turn the computer over again. Connect the ac adapter and the cables to  
the computer.  
34 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Replacing the battery  
Replacing the battery  
1. Turn off the computer, or enter hibernation mode. Then disconnect the ac  
adapter and all cables from the computer.  
Note: If you are using a PC Card, the computer might not be able to enter  
hibernation mode. If this happens, turn off the computer.  
2. Close the computer display, and turn the computer over.  
3. Slide and hold the battery latch to the unlocked position ꢀ1ꢁ, and remove  
the battery ꢀ2ꢁ.  
4. Install a fully charged battery.  
Chapter 2. Solving computer problems 35  
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Replacing the battery  
5. Slide the battery latch to the locked position.  
6. Turn the computer over again. Connect the ac adapter and the cables to  
the computer.  
36 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Chapter 3. Getting help and service from IBM  
Getting help and service .  
Getting help on the Web .  
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Calling IBM .  
Getting help around the world.  
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© Copyright IBM Corp. 2003  
37  
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Getting help and service  
Getting help and service  
If you need help, service, technical assistance, or just want more information  
about IBM products, you will find a wide variety of sources available from  
IBM to assist you. This section contains information about where to go for  
additional information about IBM and IBM products, what to do if you  
experience a problem with your computer, and whom to call for service  
should it be necessary.  
Microsoft Service Packs are the latest software source for Windows product  
updates. They are available via Web download (connection charges may  
apply) or via CD-ROM. For more specific information and links, please go to  
www.microsoft.com. IBM offers Up and Running technical assistance with  
installation of, or questions related to, Service Packs for your IBM preloaded  
Microsoft Windows product. For information please contact the IBM  
HelpCenter at the phone number(s) listed in “Calling IBM.”  
Getting help on the Web  
On the World Wide Web, the IBM Web site has up-to-date information about  
IBM Personal Computer products and support. The address for the IBM  
Personal Computing home page is www.ibm.com/pc  
IBM provides an extensive Web site dedicated to mobile computing and to  
ThinkPad computers at www.ibm.com/pc/support. Research this Web site to  
learn how to solve problems, find new ways to use your computer, and learn  
about options that can make working with your ThinkPad computer even  
easier.  
You also can order publications through the IBM Publications Ordering  
System at  
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi  
Calling IBM  
If you have tried to correct the problem yourself and still need help, during  
the warranty period, you can get help and information by telephone through  
the IBM PC HelpCenter. The following services are available during the  
warranty period:  
v Problem determination - Trained personnel are available to assist you with  
determining if you have a hardware problem and deciding what action is  
necessary to fix the problem.  
v IBM hardware repair - If the problem is determined to be caused by IBM  
hardware under warranty, trained service personnel are available to provide  
the applicable level of service.  
38 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Getting help and service  
v Engineering change management - Occasionally, there might be changes  
that are required after a product has been sold. IBM or your reseller, if  
authorized by IBM, will make selected Engineering Changes (ECs) available  
that apply to your hardware.  
The following items are not covered:  
v Replacement or use of non-IBM parts or nonwarranted IBM parts  
Note: All warranted parts contain a 7-character identification in the format  
IBM FRU XXXXXXX  
v Identification of software problem sources  
v Configuration of BIOS as part of an installation or upgrade  
v Changes, modifications, or upgrades to device drivers  
v Installation and maintenance of network operating systems (NOS)  
v Installation and maintenance of application programs  
Refer to your IBM hardware warranty for a full explanation of IBM warranty  
terms. Be sure to retain your proof of purchase to obtain warranty service.  
If possible, be near your computer when you make your call in case the  
technical assistance representative needs to help you resolve a computer  
problem. Please ensure that you have downloaded the most current drivers  
and system updates, run diagnostics, and recorded information before you  
call. When calling for technical assistance, please have the following  
information available:  
v Machine Type and Model  
v Serial numbers of your computer, monitor, and other components, or your  
proof of purchase  
v Description of the problem  
v Exact wording of any error messages  
v Hardware and software configuration information for your system  
Chapter 3. Getting help and service from IBM 39  
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Getting help and service  
Telephone numbers  
Note: Telephone numbers are subject to change without notice. For the latest  
list of IBM HelpCenter telephone numbers and hours of operation, visit  
the Support Web site at www.ibm.com/pc/support  
Country or region  
Africa  
Language  
Telephone Number  
+44(0)1475 555 055  
0800-666-0011  
131-426  
Argentina  
Australia  
Austria  
Spanish  
English  
German  
01-24592-5901  
0800-0189  
Bolivia  
Spanish  
Belgium  
Dutch  
02-210 9820  
French  
02-210 9800  
Brazil  
Portuguese  
English/ French  
55-11-3889-8986  
Canada  
1-800-565-3344  
Toronto 416-383-3344  
Chile  
Spanish  
800-224-488  
800-810-1818  
China  
Mandarin  
China (Hong Kong S.A.R.) Cantonese  
Home PC 852-2825-7799  
Commercial PC  
English  
Putonghua  
852-8205-0333  
Colombia  
Denmark  
Ecuador  
Finland  
France  
Spanish  
980-912-3021  
Danish  
45 20 82 00  
Spanish  
1-800-426911 (option #4)  
09-459 69 60  
Finnish  
French  
02 38 55 74 50  
07032-1549 201  
1600-44-6666  
Germany  
India  
German  
English  
Indonesia  
Ireland  
Italy  
Bahasa/Indonesian/English  
English  
(62)21-523-8535  
01-815-9202  
Italian  
02-7031-6101  
Japan  
Japanese/English  
0120-887-874  
Overseas calls  
81-44-230-2037  
Luxembourg  
Malaysia  
Mexico  
French  
English  
Spanish  
298-977-5063  
(60)3-7727-7800  
001-866-434-2080  
40 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Getting help and service  
Country or region  
Middle East  
Netherlands  
New Zealand  
Norway  
Language  
Telephone Number  
+44(0)1475 555 055  
020-514 5770  
Dutch  
English  
0800-446-149  
Norwegian  
Spanish  
66 81 11 00  
Peru  
0-800-50-866  
Philippines  
Portugal  
English  
(63)2-995-2225  
21-791-5147  
Portuguese  
Russian  
Russia  
095-940-2000  
Singapore  
Spain  
English  
(65)1-800-840-9911  
91-662-4216  
Spanish  
Sweden  
Swedish  
08-477 4420  
Switzerland  
Taiwan  
German/French/Italian  
Mandarin  
Thai  
058-333-0900  
886-2-2725-9799  
(66)2-273-4000  
00-800-446-32-041  
0-1475-555 055  
1-800-426-7378  
000-411-005-6649  
0-800-100-2011  
Thailand  
Turkey  
Turkish  
United Kingdom  
United States  
Uruguay  
English  
English  
Spanish  
Venezuela  
Vietnam  
Spanish  
English/Vietnamese  
Ho Chi Minh  
(84)8-829-5160  
Hanoi (84)4-843-6675  
Getting help around the world  
If you travel with your computer or relocate it to a country where your  
ThinkPad machine type is sold and serviced by IBM or by IBM resellers who  
are authorized to perform warranty service, International Warranty Service is  
available for your computer.  
Service methods and procedures vary by country, and some services might  
not be available in all countries. International Warranty Service is delivered  
through the method of service (such as depot, carry-in, or on-site service) that  
is provided in the servicing country. Service centers in certain countries might  
not be able to service all models of a particular machine type. In some  
countries, fees and restrictions might apply at the time of service.  
Chapter 3. Getting help and service from IBM 41  
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Getting help and service  
To determine whether your computer is eligible for International Warranty  
Service and to view a list of the countries where service is available, go to  
www.ibm.com/pc/support, and click Warranty. Eligible IBM computers are  
identified by their four-digit machine types. For more information about  
International Warranty Service, see Service Announcement 601-034 at  
www.ibm.com. Click Support & downloads, click Announcement letters, and  
click Announcements search. In the Search by letter number only field, type  
601-034, and click Search.  
42 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Παρꢀρτηµα Α. Σηµαντικꢁς οδηγꢂες σχετικꢀ µε την  
ασϕꢀλεια  
ΚΙΝ∆ΥΝΟΣ  
Το ηλεκτρικꢀ ρεꢁµα στα καλꢂδια ρεꢁµατος, τηλεϕꢂνου και επικοινωνꢃας εꢃναι επικꢃνδυνο.  
Για να αποϕꢁγετε τον κꢃνδυνο ηλεκτροπληξꢃας, ꢀταν εγκαθιστ"τε, µετακινεꢃτε # ανοꢃγετε τα  
καλꢁµµατα του προϊꢀντος # των προσαρτηµ%νων συσκευꢂν, συνδ%ετε και αποσυνδ%ετε τα  
καλꢂδια ꢀπως περιγρ"ϕεται παρακ"τω. Αν παρ%χεται τριαγωγικꢀ καλꢂδιο ρεꢁµατος µε αυτꢀ  
το προϊꢀν, πρ%πει να συνδεθεꢃ σε σωστ" γειωµ%νη πρꢃζα.  
© Copyright IBM Corp. 2003  
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43  
ΚΙΝ∆ΥΝΟΣ  
Μειꢂστε τον κꢃνδυνο πυρκαγι"ς και ηλεκτροπληξꢃας τηρꢂντας π"ντα τις βασικ%ς  
προϕυλ"ξεις, ꢀπως:  
v Μη χρησιµοποιεꢃτε τον υπολογιστ# µ%σα # κοντ" σε νερꢀ.  
v Κατ" τη δι"ρκεια καταιγꢃδας:  
Μη χρησιµοποιεꢃτε τον υπολογιστ# σας µε καλωδιακ# τηλεϕωνικ# σꢁνδεση.  
Μη συνδ%ετε # αποσυνδ%ετε το καλꢂδιο απꢀ την τηλεϕωνικ# υποδοχ# στον τοꢃχο.  
ΚΙΝ∆ΥΝΟΣ: Καλꢂδια ρεꢁµατος και µετασχηµατιστ%ς  
Χρησιµοποιεꢃτε µꢀνο τα καλꢂδια ρεꢁµατος και τους µετασχηµατιστ%ς που παρ%χονται απꢀ  
τον κατασκευαστ# του προϊꢀντος.  
Μη χρησιµοποι#σετε οποιονδ#ποτε µετασχηµατιστ# στον οποꢃο υπ"ρχουν ενδεꢃξεις  
δι"βρωσης στους ακροδ%κτες εισꢀδου εναλλασσοµ%νης τ"σης #/και ενδεꢃξεις υπερθ%ρµανσης  
(π.χ. αλλοιωµ%νο πλαστικꢀ) στην εꢃσοδο εναλλασσꢀµενης τ"σης # σε οποιοδ#ποτε σηµεꢃο  
του µετασχηµατιστ#.  
Μη χρησιµοποιεꢃτε οποιαδ#ποτε καλꢂδια ρεꢁµατος αν υπ"ρχουν ενδεꢃξεις δι"βρωσης #  
υπερθ%ρµανσης στους ακροδ%κτες εισꢀδου (στο ϕις) # στους ακροδ%κτες εξꢀδου (στην  
υποδοχ#) # αν το καλꢂδιο %χει υποστεꢃ οποιεσδ#ποτε ϕθορ%ς.  
Να βεβαιꢂνεστε π"ντα ꢀτι ꢀλα τα καλꢂδια ρεꢁµατος εꢃναι πλ#ρως και µε ασϕαλ# τρꢀπο  
συνδεδεµ%να στις πρꢃζες.  
Ποτ% µην τυλꢃγετε %να καλꢂδιο ρεꢁµατος γꢁρω απꢀ το µετασχηµατιστ# # "λλο αντικεꢃµενο.  
Αν το κ"νετε, µπορεꢃ το καλꢂδιο να ϕθαρεꢃ, να κοπεꢃ # να µπλεχτεꢃ.  
Να εξασϕαλꢃζετε π"ντα ꢀτι τα καλꢂδια ρεꢁµατος δεν περνοꢁν απꢀ σηµεꢃα ꢀπου µπορεꢃ να  
πατηθοꢁν, να γꢃνουν αιτꢃα να σκοντ"ψει κ"ποιος # να τρυπηθοꢁν απꢀ αντικεꢃµενα.  
Να προστατεꢁετε τα καλꢂδια και τους µετασχηµατιστ%ς απꢀ υγρ". Για παρ"δειγµα, µην  
αϕ#νετε τα καλꢂδια # τους µετασχηµατιστ%ς κοντ" σε νεροχꢁτες, µπανι%ρες # τουαλ%τες, #  
σε δ"πεδα που καθαρꢃζονται µε υγρ" καθαριστικ". Τα υγρ" µπορεꢃ να προκαλ%σουν  
βραχυκꢁκλωµα.  
44 ThinkPad® R50 Series Service and Troubleshooting Guide  
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ΚΙΝ∆ΥΝΟΣ: Μπαταρꢃες  
Η κακ# χρ#ση # ο κακꢀς χειρισµꢀς µπαταριꢂν µπορεꢃ να προκαλ%σει υπερθ%ρµανση της  
µπαταρꢃας, η οποꢃα µπορεꢃ να %χει ως αποτ%λεσµα την %κλυση αερꢃων # ϕλꢀγας απꢀ τη  
µπαταρꢃα. Ποτ% µην επιχειρ#σετε να ανοꢃξετε # να επισκευ"σετε µια µπαταρꢃα. Μη  
συνθλꢃψετε, τρυπ#σετε # κ"ψετε την µπαταρꢃα και µη βραχυκυκλꢂσετε τα µεταλλικ" σηµεꢃα  
επαϕ#ς. Μην εκθ%σετε τη µπαταρꢃα σε νερꢀ # "λλα υγρ".  
Να επαναϕορτꢃζετε µꢀνο το πακ%το επαναϕορτꢃσιµων µπαταριꢂν, σꢁµϕωνα µε τις οδηγꢃες  
που περιλαµβ"νονται στην τεκµηρꢃωση του προϊꢀντος.  
Το πακ%το µπαταριꢂν µπορεꢃ να υποστεꢃ βλ"βη αν παραµεꢃνει αχρησιµοποꢃητο για µεγ"λες  
χρονικ%ς περιꢀδους. Για ορισµ%νες µπαταρꢃες (και ειδικ" για µπαταρꢃες λιθꢃου-ιꢀντων), η  
παραµον# της µπαταρꢃας εκτꢀς χρ#σης σε κατ"σταση αποϕꢀρτισης µπορεꢃ να αυξ#σει τον  
κꢃνδυνο βραχυκꢁκλωσης της µπαταρꢃας, η οποꢃα µπορεꢃ να µικρꢁνει τη δι"ρκεια ζω#ς της  
µπαταρꢃας, αλλ" και να αποτελ%σει κꢃνδυνο για την ασϕ"λεια. Μην αϕ#νετε τις µπαταρꢃες  
λιθꢃου-ιꢀντων να αποϕορτꢃζονται πλ#ρως και µην τις αποθηκεꢁετε σε κατ"σταση  
αποϕꢀρτισης.  
Αν η µπαταρꢃα σας %χει υποστεꢃ βλ"βη, # παρατηρ#σετε οποιαδ#ποτε διαρρο# απꢀ τη  
µπαταρꢃα # παρουσꢃα ξ%νων υλικꢂν στα "κρα της µπαταρꢃας, π"ψτε να τη χρησιµοποιεꢃτε  
και αντικαταστ#στε τη µε καινοꢁργια απꢀ τον κατασκευαστ# της µπαταρꢃας.  
ΚΙΝ∆ΥΝΟΣ: Αποθ#κευση του πακ%του επαναϕορτꢃσιµων µπαταριꢂν  
Το πακ%το µπαταριꢂν πρ%πει να αποθηκεꢁεται σε θερµοκρασꢃα δωµατꢃου, ϕορτισµ%νο σε  
ποσοστꢀ περꢃπου 30 - 50 % της χωρητικꢀτητ"ς του. Συνιστοꢁµε το πακ%το µπαταριꢂν να  
ϕορτꢃζεται µꢃα ϕορ" ετησꢃως, ꢂστε να αποϕεꢁγεται η υπερβολικ# αποϕꢀρτισ# του.  
Παρꢀρτηµα Α. Σηµαντικꢁς οδηγꢂες σχετικꢀ µε την ασϕꢀλεια 45  
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ΚΙΝ∆ΥΝΟΣ  
Αν το πακ%το επαναϕορτꢃσιµων µπαταριꢂν δεν αντικατασταθεꢃ µε το σωστꢀ τρꢀπο, υπ"ρχει  
κꢃνδυνος %κρηξης. Το πακ%το µπαταριꢂν περι%χει µικρ# ποσꢀτητα επιβλαβꢂν ουσιꢂν. Για να  
αποϕꢁγετε τυχꢀν τραυµατισµꢀ:  
v Αντικαταστ#στε τη µπαταρꢃα µꢀνο µε µπαταρꢃα του προτεινꢀµενου απꢀ την IBM τꢁπου.  
v Κρατ#στε το πακ%το µπαταριꢂν µακρι" απꢀ ϕωτι".  
v Μην το εκθ%σετε σε νερꢀ # βροχ#.  
v Μην επιχειρ#σετε να το αποσυναρµολογ#σετε.  
v Μην το βραχυκυκλꢂσετε.  
v Κρατ#στε το µακρι" απꢀ παιδι".  
Μην πετ"τε το πακ%το µπαταριꢂν σε απορρꢃµµατα που καταλ#γουν σε χωµατερ%ς # χꢂρους  
υγειονοµικ#ς ταϕ#ς απορριµµ"των. Η απꢀρριψη της µπαταρꢃας πρ%πει να γꢃνεται σꢁµϕωνα  
µε τις τοπικ%ς διατ"ξεις # κανονισµοꢁς και τις προδιαγραϕ%ς ασϕ"λειας της εταιρεꢃας σας.  
ΚΙΝ∆ΥΝΟΣ  
Αν η εϕεδρικ# µπαταρꢃα δεν αντικατασταθεꢃ µε το σωστꢀ τρꢀπο, υπ"ρχει κꢃνδυνος %κρηξης.  
Η µπαταρꢃα λιθꢃου περι%χει λꢃθιο και µπορεꢃ να εκραγεꢃ αν ο χειρισµꢀς # η απꢀρριψ# της δεν  
γꢃνει µε το σωστꢀ τρꢀπο.  
Αντικαταστ#στε τη µꢀνο µε µπαταρꢃα του ꢃδιου τꢁπου.  
Για να αποϕꢁγετε τυχꢀν τραυµατισµꢀ # θ"νατο, µην: (1) την πετ"ξετε # τη βυθꢃσετε σε νερꢀ,  
(2) την εκθ%σετε σε θερµοκρασꢃες µεγαλꢁτερες των 100°C (212°F), # (3) επιχειρ#σετε να την  
επισκευ"σετε # να την αποσυναρµολογ#σετε. Η απꢀρριψ# της πρ%πει να γꢃνεται σꢁµϕωνα µε  
τις τοπικ%ς διατ"ξεις # κανονισµοꢁς και τις προδιαγραϕ%ς ασϕ"λειας της εταιρεꢃας σας.  
ΚΙΝ∆ΥΝΟΣ  
Κατ" την εγκατ"σταση # ρꢁθµιση της επιλογ#ς CDC # Mini PCI, ακολουθ#στε τις  
παρακ"τω οδηγꢃες:  
Για να αποϕꢁγετε τυχꢀν ηλεκτροπληξꢃα, αποσυνδ%στε ꢀλα τα καλꢂδια και το  
µετασχηµατιστ# εναλλασσꢀµενου ρεꢁµατος ꢀταν εγκαθιστ"τε την επιλογ# CDC # Mini PCI  
# ανοꢃγετε τα καλꢁµµατα του συστ#µατος # προσαρτηµ%νων συσκευꢂν. Το ηλεκτρικꢀ ρεꢁµα  
στα καλꢂδια ρεꢁµατος, τηλεϕꢂνου και επικοινωνꢃας εꢃναι επικꢃνδυνο.  
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ΠΡΟΣΟΧΗ:  
?ταν %χετε προσθ%σει # αναβαθµꢃσει µια κ"ρτα CDC # Mini PCI # µια κ"ρτα  
µν#µης, µη χρησιµοποι#σετε τον υπολογιστ# πριν κλεꢃσετε το κ"λυµµα. Ποτ% µη  
χρησιµοποιεꢃτε τον υπολογιστ# ꢀταν το κ"λυµµα εꢃναι ανοιχτꢀ.  
ΠΡΟΣΟΧΗ:  
Η λ"µπα ϕθορισµοꢁ που περι%χεται στην οθꢀνη υγρꢂν κρυστ"λλων (LCD) περι%χει  
υδρ"ργυρο. Μην την πετ"τε σε απορρꢃµµατα που καταλ#γουν σε χωµατερ%ς #  
χꢂρους υγειονοµικ#ς ταϕ#ς απορριµµ"των. Η απꢀρριψ# της πρ%πει να γꢃνεται  
σꢁµϕωνα µε τις τοπικ%ς διατ"ξεις # κανονισµοꢁς.  
Η οθꢀνη υγρꢂν κρυστ"λλων εꢃναι κατασκευασµ%νη απꢀ γυαλꢃ και υπ"ρχει κꢃνδυνος  
να σπ"σει αν ο υπολογιστ#ς χτυπηθεꢃ # π%σει κ"τω. Αν η οθꢀνη υγρꢂν κρυστ"λλων  
σπ"σει και το υγρꢀ που περι%χεται σε αυτ#ν %ρθει σε επαϕ# µε τα µ"τια # τα χ%ρια  
σας, πρ%πει αµ%σως να τα πλꢁνετε µε νερꢀ για τουλ"χιστον 15 λεπτ". Αν  
παρατηρ#σετε οποιαδ#ποτε συµπτꢂµατα µετ" την πλꢁση, ζητ#στε ιατρικ# ϕροντꢃδα.  
ΠΡΟΣΟΧΗ: Θερµꢀτητα και εξαερισµꢀς προϊꢀντος  
Οι υπολογιστ%ς παρ"γουν θερµꢀτητα ꢀταν εꢃναι αναµµ%νοι και κατ" τη ϕꢀρτιση των  
µπαταριꢂν. Ποτ% µη µπλοκ"ρετε, καλꢁπτετε # απενεργοποιεꢃτε ανοꢃγµατα  
εξαερισµοꢁ και ανεµιστ#ρες.  
ΚΙΝ∆ΥΝΟΣ: Πληροϕορꢃες σχετικ" µε την ασϕ"λεια του modem  
Για να ελαττꢂσετε τον κꢃνδυνο πυρκαγι"ς, ηλεκτροπληξꢃας # τραυµατισµοꢁ κατ" τη χρ#ση  
τηλεϕωνικοꢁ εξοπλισµοꢁ, τηρεꢃτε π"ντα τις βασικ%ς προϕυλ"ξεις, ꢀπως:  
v Ποτ% µην εγκαθιστ"τε τηλεϕωνικ" καλꢂδια κατ" τη δι"ρκεια καταιγꢃδας.  
v Ποτ% µην εγκαθιστ"τε υποδοχ%ς τηλεϕωνικꢂν γραµµꢂν σε υγρ" σηµεꢃα, εκτꢀς αν η  
υποδοχ# εꢃναι ειδικ" σχεδιασµ%νη για υγρ%ς συνθ#κες.  
v Ποτ% µην αγγꢃζετε µη µονωµ%να τηλεϕωνικ" καλꢂδια # ακροδ%κτες, εκτꢀς αν η  
τηλεϕωνικ# γραµµ# %χει αποσυνδεθεꢃ απꢀ το δꢃκτυο.  
v Η εγκατ"σταση # τροποποꢃηση τηλεϕωνικꢂν γραµµꢂν απαιτεꢃ προσοχ#.  
v Αποϕεꢁγετε τη χρ#ση τηλεϕꢂνων (εκτꢀς αν εꢃναι ασꢁρµατου τꢁπου) κατ" τη δι"ρκεια  
καταιγꢃδας. Ενδ%χεται να υπ"ρχει µικρꢀς κꢃνδυνος ηλεκτροπληξꢃας απꢀ κεραυνꢀ.  
v Σε περꢃπτωση διαρρο#ς αερꢃου, µη χρησιµοποι#σετε τηλ%ϕωνο στο χꢂρο της διαρρο#ς για  
να την αναϕ%ρετε.  
v Χρησιµοποιεꢃτε µꢀνο καλꢂδιο τηλεϕꢂνου Αρ. 26 AWG # µεγαλꢁτερο (παχꢁτερο).  
Παρꢀρτηµα Α. Σηµαντικꢁς οδηγꢂες σχετικꢀ µε την ασϕꢀλεια 47  
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∆ꢃλωση σχετικꢀ µε τις προδιαγραϕꢁς των συσκευꢄν laser  
Η οπτικꢃ µονꢀδα αποθꢃκευσης, π.χ. µονꢀδα CD-ROM, CD-RW, DVD-ROM ꢃ  
SuperDisk, που µπορεꢂ να εꢂναι εγκατεστηµꢁνη στον υπολογιστꢃ IBM ThinkPad  
εꢂναι προϊꢄν laser. Η παρακꢀτω ετικꢁτα σꢃµανσης προϊꢄντος laser Κατηγορꢂας 1  
βρꢂσκεται στην επιϕꢀνεια της µονꢀδας.  
CLASS 1 LASER PRODUCT  
LASER KLASSE 1  
LUOKAN 1 LASERLAITE  
APPAREIL A LASER DE CLASSE 1  
KLASS 1 LASER APPARAT  
Η µονꢀδα εꢂναι πιστοποιηµꢁνη απꢄ τον κατασκευαστꢃ ως προϊꢄν που καλ!πτει τις  
απαιτꢃσεις του Κ"δικα Οµοσπονδιακ"ν Κανονισµ"ν 21 του Υπουργεꢂου Υγεꢂας  
και Ανθρωπꢂνων Υπηρεσι"ν των ΗΠΑ (DHHS 21 CFR) και συγκεκριµꢁνα του  
Υποκεϕαλαꢂου J για προϊꢄντα laser Κατηγορꢂας 1.  
Σε ꢀλλες χ"ρες, η µονꢀδα εꢂναι πιστοποιηµꢁνη ως προϊꢄν που καλ!πτει τις  
απαιτꢃσεις των προτ!πων IEC825 και EN60825 για προϊꢄντα laser Κατηγορꢂας 1.  
ΚΙΝ∆ΥΝΟΣ  
Μην ανοꢃξετε την οπτικ# µον"δα αποθ#κευσης. ∆εν υπ"ρχουν στο εσωτερικꢀ της µον"δας  
εξαρτ#µατα που µποροꢁν να επισκευαστοꢁν απꢀ το χρ#στη # ρυθµꢃσεις που µποροꢁν να  
γꢃνουν απꢀ το χρ#στη.  
Η διαϕορετικ# απꢀ την περιγραϕꢀµενη χρ#ση κουµπιꢂν και ρυθµιστꢂν # εκτ%λεση  
διαδικασιꢂν µπορεꢃ να %χει ως αποτ%λεσµα την %κθεση σε επικꢃνδυνη ακτινοβολꢃα.  
Τα προϊꢄντα laser Κατηγορꢂας 1 δεν θεωρο!νται επικꢂνδυνα. Ο σχεδιασµꢄς του  
συστꢃµατος laser και της οπτικꢃς µονꢀδας αποθꢃκευσης εξασϕαλꢂζει τη µη ꢁκθεση  
σε ακτινοβολꢂα laser, πꢀνω απꢄ το επꢂπεδο της Κατηγορꢂας 1, σε συνθꢃκες  
συνꢃθους λειτουργꢂας, συντꢃρησης απꢄ το χρꢃστη ꢃ παροχꢃς υπηρεσι"ν.  
Ορισµꢁνες µονꢀδες περιꢁχουν ενσωµατωµꢁνη δꢂοδο laser Κατηγορꢂας 3Α.  
Σηµει"νονται τα ακꢄλουθα:  
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ΚΙΝ∆ΥΝΟΣ  
Εκπꢁµπει ορατꢃ και αꢄρατη ακτινοβολꢂα laser ꢄταν το κꢀλυµµα εꢂναι ανοικτꢄ.  
Αποϕε!γετε την απευθεꢂας ꢁκθεση των µατι"ν στην ακτινοβολꢂα. Μην κοιτꢀτε  
απευθεꢂας στην κατε!θυνση της δꢁσµης και µην την εξετꢀζετε µε οπτικꢀ εργαλεꢂα.  
Πολλꢀ προϊꢄντα και προαιρετικꢀ τµꢃµατα PC περιꢁχουν καλ"δια ꢃ σ!ρµατα, π.χ.  
καλ"δια ρε!µατος ꢃ καλ"δια σ!νδεσης του προαιρετικο! τµꢃµατος µε το PC. Αν το  
προϊꢄν αυτꢄ ꢁχει τꢁτοια καλ"δια ꢃ σ!ρµατα, ισχ!ει η ακꢄλουθη προειδοποꢂηση:  
ΠΡΟΕΙ∆ΟΠΟΙΗΣΗ: Ο χειρισµꢄς του καλωδꢂου αυτο! του προϊꢄντος ꢃ των  
καλωδꢂων των προαιρετικ"ν τµηµꢀτων που πωλο!νται µε αυτꢄ το προϊꢄν, θα σας  
εκθꢁσει σε µꢄλυβδο, χηµικꢃ ουσꢂα που η Πολιτεꢂα της Καλιϕꢄρνιας θεωρεꢂ ꢄτι  
προκαλεꢂ καρκꢂνο και γενετꢃσια ελαττ"µατα ꢃ ꢀλλες αναπαραγωγικꢁς βλꢀβες.  
Πλꢀνετε τα χꢀρια σας µετꢁ το χειρισµꢂ των καλωδꢃων.  
Φυλꢀξτε αυτꢁς τις οδηγꢂες.  
Παρꢀρτηµα Α. Σηµαντικꢁς οδηγꢂες σχετικꢀ µε την ασϕꢀλεια 49  
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Appendix B. Wireless related information  
Wireless interoperability  
Wireless LAN Mini-PCI Adapter is designed to be interoperable with any  
wireless LAN product that is based on Direct Sequence Spread Spectrum  
(DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio  
technology, and is compliant to:  
v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and  
approved by the Institute of Electrical and Electronics Engineers.  
v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless  
Ethernet Compatibility Alliance).  
Bluetooth Daughter Card is designed to be interoperable with any Bluetooth  
product that is compliant to Bluetooth Specification 1.1 as defined by the  
Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card:  
v Generic Access  
v Service Discovery  
v Serial Port  
v Dial-up Networking  
v FAX  
v LAN Access using PPP  
v Personal Area Network  
v Generic Object Exchange  
v Generic Object Push  
v File Transfer  
v Synchronization  
v Audio Gateway  
v Headset  
v Printer  
v Human Interface Devices (Keyboard/Mouse)  
Usage environment and your health  
Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card emit radio  
frequency electromagnetic energy like other radio devices. However, the level  
of energy emitted is far much less than the electromagnetic energy emitted by  
wireless devices like for example mobile phones.  
Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operate  
within the guidelines found in radio frequency safety standards and  
recommendations, IBM believes the integrated wireless cards are safe for use  
by consumers. These standards and recommendations reflect the consensus of  
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51  
the scientific community and result from deliberations of panels and  
committees of scientists who continually review and interpret the extensive  
research literature.  
In some situation or environment, the use of Wireless LAN Mini-PCI Adapter  
or Bluetooth Daughter Card may be restricted by the proprietor of the building  
or responsible representatives of the organization. These situations may for  
example include:  
v Using the integrated wireless cards on board of airplanes, or in hospitals  
v In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in  
a specific organization (e.g. airport or hospital), you are encouraged to ask for  
authorization to use Wireless LAN Mini-PCI Adapter or Bluetooth Daughter  
Card prior to turning on the ThinkPad computer.  
Authorized Operation Within the United States and Canada  
The statement below regarding the extended channel mode is applicable when  
the system supports this function. To check the support of this function,  
please see the property of the installed wireless card by referring to the  
extended channel mode enablement instruction.  
For systems with 802.11b wireless function supporting Extended Channel  
Mode:  
This device may only be used with Access Points, which are authorized for  
use within the geography in which they are being used. The use of this device  
with an Access Point that is not Wi-Fi compliant and not authorized to be  
used in your geography could result in violation of government regulations.  
Consult the network administrator, the instruction manual, or the approval  
label for the Access Point to determine the authorization of your Access Point  
in your specific country or geographic region.  
“Extended Channel Mode” should only be selected when the device is  
operated outside the USA and Canada to avoid the unlikely possibility of  
unauthorized operation. The use of this device outside the United States and  
Canada in “Extended Channel Mode” may use frequencies not authorized for  
use in the United States and Canada. When used with an authorized Wireless  
Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will  
operate in its authorized modes in all geographies.  
Please reconfigure selected frequencies when you travel from one country to  
another.  
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Enabling Extended Channel Mode  
The statement below regarding the extended channel mode is applicable when  
the system supports this function. To check the support of this function,  
please see the property of the installed wireless card by referring to the  
extended channel mode enablement instruction.  
In countries other than the United States and Canada, extra IEEE 802.11b  
channels may be supported. If you have a problem to connect an Access  
Point, please contact your system administrator or check your Access Point to  
know which channel is used. And if the 802.11b channel is 12 or greater, you  
will need to enable “Extended Channel Mode” with next steps.  
1. Start Windows 2000/XP. Logon with administrative privileges.  
2. Right mouse click on My computer on Desktop and select Property.  
3. Click on Hardware Tab and push Device Manager Button.  
4. Double-click on Network Adapter, locate a wireless adapter device, right  
mouse click on the device and select Property.  
5. Click on Advanced Tab.  
6. Select “Extended Channel Mode” and set the value to “Enable”.  
Note: This will be applied for systems with 802.11b wireless function  
supporting Extended Channel Mode.  
Appendix B. Wireless related information 53  
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Appendix C. Warranty information  
This appendix contains warranty information for your ThinkPad, warranty  
period, warranty service and support, and the IBM Statement of Limited  
Warranty.  
Warranty service and support  
With the original purchase of an IBM ThinkPad, you have access to extensive  
support. During the IBM Machine warranty period, you may call IBM or your  
reseller for problem-determination assistance under the terms of the IBM  
Statement of Limited Warranty.  
The following services are available during the warranty period:  
v Problem determination - Trained personnel are available to assist you with  
determining if you have a hardware problem and deciding what action is  
necessary to fix the problem.  
v IBM hardware repair - If the problem is determined to be caused by IBM  
hardware under warranty, trained service personnel are available to provide  
the applicable level of service, either on-site or at an IBM service center as  
determined by IBM.  
v Engineering Change management - Occasionally, there might be changes  
that are required after a product has been shipped from IBM. In those  
instances, IBM will make Engineering Changes (ECs) available that apply to  
your hardware.  
The following items are not covered under warranty service:  
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character  
identification in the format IBM FRU XXXXXXX.  
v Identification of non-IBM software problem sources.  
v Installation of customer replaceable units (CRUs).  
v Installation and configuration of machine code or licensed internal code  
that is designated as customer installable.  
If you do not register your computer with IBM, you might be required to  
present proof of purchase to obtain warranty service.  
Before you call for service  
You can solve many problems without outside assistance by following the  
troubleshooting procedures that IBM provides in the online help or in the  
publications that are provided with your computer and software.  
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55  
Most computers, operating systems, and application programs come with  
information that contains troubleshooting procedures and explanations of  
error messages and error codes. The information that comes with your  
computer also describes the diagnostic tests that you can perform.  
If you suspect a software problem, refer to the information for the operating  
system or application program.  
Calling for service  
Please have the following information ready:  
v Machine type, model, and serial number  
v Description of the problem  
v Exact wording of any error messages  
v Hardware and software configuration information  
To find the telephone number for the HelpCenter nearest you, see “Telephone  
numbers” in Chapter 3, “Getting help and service from IBM,” on page 37  
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IBM Statement of Limited Warranty Z125-4753-07 11/2002  
Part 1 - General Terms  
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -  
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2  
replace or modify those of Part 1. The warranties provided by IBM in this Statement  
of Limited Warranty apply only to Machines you purchase for your use, and not for  
resale. The term ”Machine" means an IBM machine, its features, conversions,  
upgrades, elements, or accessories, or any combination of them. The term ”Machine"  
does not include any software programs, whether pre-loaded with the Machine,  
installed subsequently or otherwise. Nothing in this Statement of Limited  
Warranty affects any statutory rights of consumers that cannot be waived or  
limited by contract.  
What this Warranty Covers  
IBM warrants that each Machine 1) is free from defects in materials and  
workmanship and 2) conforms to IBM’s Official Published Specifications  
("Specifications") which are available on request. The warranty period for the  
Machine starts on the original Date of Installation and is specified in Part 3 -  
Warranty Information. The date on your invoice or sales receipt is the Date of  
Installation unless IBM or your reseller informs you otherwise. Many features,  
conversions, or upgrades involve the removal of parts and their return to  
IBM. A part that replaces a removed part will assume the warranty service  
status of the removed part. Unless IBM specifies otherwise, these warranties  
apply only in the country or region in which you purchased the Machine.  
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND  
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR  
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR  
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR  
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY  
TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN  
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY  
AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT  
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY  
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  
What this Warranty Does not Cover  
This warranty does not cover the following:  
v
any software programs, whether pre-loaded or shipped with the Machine,  
or installed subsequently;  
v
failure resulting from misuse (including but not limited to use of any  
Machine capacity or capability, other than that authorized by IBM in  
writing), accident, modification, unsuitable physical or operating  
environment, or improper maintenance by you;  
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v
v
failure caused by a product for which IBM is not responsible; and  
any non-IBM products, including those that IBM may procure and provide  
with or integrate into an IBM Machine at your request.  
The warranty is voided by removal or alteration of identification labels on the  
Machine or its parts.  
IBM does not warrant uninterrupted or error-free operation of a Machine.  
Any technical or other support provided for a Machine under warranty, such  
as assistance via telephone with "how-to" questions and those regarding  
Machine set-up and installation, is provided WITHOUT WARRANTIES OF  
ANY KIND.  
How to Obtain Warranty Service  
If the Machine does not function as warranted during the warranty period,  
contact IBM or your reseller to obtain warranty service. If you do not register  
the Machine with IBM, you may be required to present proof of purchase as  
evidence of your entitlement to warranty service.  
What IBM Will Do to Correct Problems  
When you call for service, you must follow the problem determination and  
resolution procedures that IBM specifies. A technician will attempt to make an  
initial diagnosis of your problem and help you resolve it over the telephone.  
The type of warranty service applicable to your Machine is specified in Part 3  
- Warranty Information.  
You are responsible for downloading and installing designated Machine Code  
(microcode, basic input/output system code (called BIOS), utility programs,  
device drivers, and diagnostics delivered with an IBM Machine) and other  
software updates from an IBM Internet Web site or from other electronic  
media, and following the instructions that IBM provides.  
If your problem can be resolved with a Customer Replaceable Unit ("CRU")  
(e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily  
replaceable parts), IBM will ship these parts to you for replacement by you.  
If the Machine does not function as warranted during the warranty period  
and your problem cannot be resolved over the telephone, through your  
application of Machine Code or software updates, or with a CRU, IBM or  
your reseller, if approved by IBM to provide warranty service, will either, at  
its discretion, 1) repair it to make it function as warranted, or 2) replace it  
with one that is at least functionally equivalent. If IBM is unable to do either,  
you may return the Machine to your place of purchase and your money will  
be refunded.  
IBM or your reseller will also manage and install selected engineering changes  
that apply to the Machine.  
Exchange of a Machine or Part  
When the warranty service involves the exchange of a Machine or part, the  
item IBM or your reseller replaces becomes its property and the replacement  
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becomes yours. You represent that all removed items are genuine and  
unaltered. The replacement may not be new, but will be in good working  
order and at least functionally equivalent to the item replaced. The  
replacement assumes the warranty service status of the replaced item.  
Your Additional Responsibilities  
Before IBM or your reseller exchanges a Machine or part, you agree to remove  
all features, parts, options, alterations, and attachments not under warranty  
service.  
You also agree to:  
1. ensure that the Machine is free of any legal obligations or restrictions that  
prevent its exchange;  
2. obtain authorization from the owner to have IBM or your reseller service a  
Machine that you do not own; and  
3. where applicable, before service is provided:  
a. follow the service request procedures that IBM or your reseller  
provides;  
b. backup or secure all programs, data, and funds contained in the  
Machine;  
c. provide IBM or your reseller with sufficient, free, and safe access to  
your facilities to permit IBM to fulfill its obligations; and  
d. inform IBM or your reseller of changes in the Machine’s location.  
4. (a) ensure all information about identified or identifiable individuals  
(Personal Data) is deleted from the Machine (to the extent technically  
possible), (b) allow IBM, your reseller or an IBM supplier to process on  
your behalf any remaining Personal Data as IBM or your reseller considers  
necessary to fulfill its obligations under this Statement of Limited  
Warranty (which may include shipping the Machine for such processing to  
other IBM service locations around the world), and (c) ensure that such  
processing complies with any laws applicable to such Personal Data.  
Limitation of Liability  
IBM is responsible for loss of, or damage to, your Machine only while it is 1)  
in IBM’s possession or 2) in transit in those cases where IBM is responsible for  
the transportation charges.  
Neither IBM nor your reseller are responsible for any of your confidential,  
proprietary or personal information contained in a Machine which you return  
to IBM for any reason. You should remove all such information from the  
Machine prior to its return.  
Circumstances may arise where, because of a default on IBM’s part or other  
liability, you are entitled to recover damages from IBM. In each such instance,  
regardless of the basis on which you are entitled to claim damages from IBM  
(including fundamental breach, negligence, misrepresentation, or other  
contract or tort claim), except for any liability that cannot be waived or  
limited by applicable laws, IBM is liable for no more than  
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1. damages for bodily injury (including death) and damage to real property  
and tangible personal property; and  
2. the amount of any other actual direct damages, up to the charges (if  
recurring, 12 months’ charges apply) for the Machine that is subject of the  
claim. For purposes of this item, the term Machineincludes Machine  
Code and Licensed Internal Code (LIC).  
This limit also applies to IBM’s suppliers and your reseller. It is the maximum  
for which IBM, its suppliers, and your reseller are collectively responsible.  
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS  
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR  
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR  
DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED  
ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL,  
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC  
CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS  
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR  
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION  
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE  
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME  
STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW  
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION  
MAY NOT APPLY TO YOU.  
Governing Law  
Both you and IBM consent to the application of the laws of the country in  
which you acquired the Machine to govern, interpret, and enforce all of your  
and IBM’s rights, duties, and obligations arising from, or relating in any  
manner to, the subject matter of this Statement of Limited Warranty, without  
regard to conflict of law principles.  
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU  
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO  
STATE OR JURISDICTION TO JURISDICTION.  
Jurisdiction  
All of our rights, duties, and obligations are subject to the courts of the  
country in which you acquired the Machine.  
Part 2 - Country-unique Terms  
AMERICAS  
ARGENTINA  
Governing Law: The following is added after the first sentence:  
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Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.  
BRAZIL  
Governing Law: The following is added after the first sentence:  
Any litigation arising from this Agreement will be settled exclusively by the  
court of Rio de Janeiro, RJ.  
PERU  
Limitation of Liability: The following is added at the end of this section:  
In accordance with Article 1328 of the Peruvian Civil Code the limitations and  
exclusions specified in this section will not apply to damages caused by IBM’s  
willful misconduct ("dolo") or gross negligence ("culpa inexcusable").  
NORTH AMERICA  
How to Obtain Warranty Service: The following is added to this Section:  
To obtain warranty service from IBM in Canada or the United States, call  
1-800-IBM-SERV (426-7378).  
CANADA  
Limitation of Liability: The following replaces item 1 of this section:  
1. damages for bodily injury (including death) or physical harm to real  
property and tangible personal property caused by IBM’s negligence; and  
Governing Law: The following replaces "laws of the country in which you acquired  
the Machine" in the first sentence:  
laws in the Province of Ontario.  
UNITED STATES  
Governing Law: The following replaces "laws of the country in which you acquired  
the Machine" in the first sentence:  
laws of the State of New York.  
ASIA PACIFIC  
AUSTRALIA  
What this Warranty Covers: The following paragraph is added to this Section:  
The warranties specified in this Section are in addition to any rights you may  
have under the Trade Practices Act 1974 or other similar legislation and are  
only limited to the extent permitted by the applicable legislation.  
Limitation of Liability: The following is added to this Section:  
Where IBM is in breach of a condition or warranty implied by the Trade  
Practices Act 1974 or other similar legislation, IBM’s liability is limited to the  
repair or replacement of the goods or the supply of equivalent goods. Where  
that condition or warranty relates to right to sell, quiet possession or clear  
title, or the goods are of a kind ordinarily acquired for personal, domestic or  
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household use or consumption, then none of the limitations in this paragraph  
apply.  
Governing Law: The following replaces "laws of the country in which you acquired  
the Machine" in the first sentence:  
laws of the State or Territory.  
CAMBODIA, LAOS, AND VIETNAM  
Governing Law: The following replaces "laws of the country in which you  
acquired the Machine" in the first sentence:  
laws of the State of New York, United States of America.  
CAMBODIA, INDONESIA, LAOS, AND VIETNAM  
Arbitration: The following is added under this heading:  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in  
Singapore in accordance with the Arbitration Rules of Singapore International  
Arbitration Center (SIAC Rules) then in effect. The arbitration award shall  
be final and binding for the parties without appeal and shall be in writing  
and set forth the findings of fact and the conclusions of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Vacancies in the post of chairman shall be filled by the president of the SIAC.  
Other vacancies shall be filled by the respective nominating party. Proceedings  
shall continue from the stage they were at when the vacancy occurred.  
If one of the parties refuses or otherwise fails to appoint an arbitrator within  
30 days of the date the other party appoints its, the first appointed arbitrator  
shall be the sole arbitrator, provided that the arbitrator was validly and  
properly appointed.  
All proceedings shall be conducted, including all documents presented in  
such proceedings, in the English language. The English language version of  
this Statement of Limited Warranty prevails over any other language version.  
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA  
Governing Law: The following replaces "laws of the country in which you  
acquired the Machine" in the first sentence:  
laws of Hong Kong Special Administrative Region of China.  
INDIA  
Limitation of Liability: The following replaces items 1 and 2 of this Section:  
1. liability for bodily injury (including death) or damage to real property and  
tangible personal property will be limited to that caused by IBM’s  
negligence; and  
2. as to any other actual damage arising in any situation involving  
nonperformance by IBM pursuant to, or in any way related to the subject  
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of this Statement of Limited Warranty, the charge paid by you for the  
individual Machine that is the subject of the claim. For purposes of this  
item, the term "Machine" includes Machine Code and Licensed Internal  
Code ("LIC").  
Arbitration: The following is added under this heading  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in  
Bangalore, India in accordance with the laws of India then in effect. The  
arbitration award shall be final and binding for the parties without appeal  
and shall be in writing and set forth the findings of fact and the conclusions  
of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Vacancies in the post of chairman shall be filled by the president of the Bar  
Council of India. Other vacancies shall be filled by the respective nominating  
party. Proceedings shall continue from the stage they were at when the  
vacancy occurred.  
If one of the parties refuses or otherwise fails to appoint an arbitrator within  
30 days of the date the other party appoints its, the first appointed arbitrator  
shall be the sole arbitrator, provided that the arbitrator was validly and  
properly appointed.  
All proceedings shall be conducted, including all documents presented in  
such proceedings, in the English language. The English language version of  
this Statement of Limited Warranty prevails over any other language version.  
JAPAN  
Governing Law: The following sentence is added to this Section:  
Any doubts concerning this Agreement will be initially resolved between us  
in good faith and in accordance with the principle of mutual trust.  
MALASIA  
Limitation of Liability: The word SPECIALin item 3 of the fifth paragraph  
is deleted.  
NEW ZEALAND  
What this Warranty Covers: The following paragraph is added to this Section:  
The warranties specified in this section are in addition to any rights you may  
have under the Consumer Guarantees Act 1993 or other legislation which  
cannot be excluded or limited. The Consumer Guarantees Act 1993 will not  
apply in respect of any goods which IBM provides, if you require the goods  
for the purposes of a business as defined in that Act.  
Limitation of Liability: The following is added to this Section:  
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Where Machines are not acquired for the purposes of a business as defined in  
the Consumer Guarantees Act 1993, the limitations in this Section are subject  
to the limitations in that Act.  
PEOPLE’S REPUBLIC OF CHINA (PRC)  
Governing Law: The following replaces laws of the country in which you  
acquired the Machinein the first sentence:  
laws of the State of New York, United States of America (except when local  
law requires otherwise).  
PHILIPPINES  
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:  
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES),  
MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY  
ECONOMIC CONSEQUENTIAL DAMAGES; OR  
Arbitration: The following is added: under this heading  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in Metro  
Manila, Philippines in accordance with the laws of the Philippines then in  
effect. The arbitration award shall be final and binding for the parties without  
appeal and shall be in writing and set forth the findings of fact and the  
conclusions of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Vacancies in the post of chairman shall be filled by the president of the  
Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by  
the respective nominating party. Proceedings shall continue from the stage  
they were at when the vacancy occurred.  
If one of the parties refuses or otherwise fails to appoint an arbitrator within  
30 days of the date the other party appoints its, the first appointed arbitrator  
shall be the sole arbitrator, provided that the arbitrator was validly and  
properly appointed.  
All proceedings shall be conducted, including all documents presented in  
such proceedings, in the English language. The English language version of  
this Statement of Limited Warranty prevails over any other language version.  
SINGAPORE  
Limitation of Liability: The words SPECIALand ECONOMICin item 3 in  
the fifth paragraph are deleted.  
EUROPE, MIDDLE EAST, AFRICA (EMEA)  
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:  
The terms of this Statement of Limited Warranty apply to Machines purchased  
from IBM or an IBM reseller.  
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How to Obtain Warranty Service:  
If you purchase a Machine in Austria, Belgium, Cyprus, Denmark, Estonia,  
Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein,  
Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San  
Marino, Sweden, Switzerland, United Kingdom or Vatican State, you may  
obtain warranty service for that Machine in any of those countries from either  
(1) an IBM reseller approved to perform warranty service or (2) from IBM,  
provided the Machine has been announced and made available by IBM in the  
country in which you wish to obtain service. If you purchased a Personal  
Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina,  
Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan,  
Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia  
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or  
Ukraine, you may obtain warranty service for that Machine in any of those  
countries from either (1) an IBM reseller approved to perform warranty  
service or (2) from IBM.  
If you purchase a Machine in a Middle Eastern or African country, you may  
obtain warranty service for that Machine from the IBM entity within the  
country of purchase, if that IBM entity provides warranty service in that  
country, or from an IBM reseller, approved by IBM to perform warranty  
service on that Machine in that country. Warranty service in Africa is available  
within 50 kilometers of an IBM approved service provider. You are responsible  
for transportation costs for Machines located outside 50 kilometers of an IBM  
approved service provider.  
Add the following paragraph in Western Europe (Austria, Belgium, Cyprus,  
Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein,  
Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San Marino, Sweden,  
Switzerland, United Kingdom, Vatican State):  
The warranty for Machines acquired in Western Europe shall be valid and  
applicable in all Western Europe countries provided the Machines have been  
announced and made available in such countries.  
Governing Law:  
The phrase "the laws of the country in which you acquired the Machine" is  
replaced by:  
1) the laws of Austriain Albania, Armenia, Azerbaijan, Belarus,  
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,  
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,  
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR  
Yugoslavia; 2) the laws of Francein Algeria, Benin, Burkina Faso,  
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo  
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,  
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,  
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,  
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Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,  
Tunisia, Vanuatu, and Wallis & Futuna; 3) the laws of Finlandin Estonia,  
Latvia, and Lithuania; 4) the laws of Englandin Angola, Bahrain,  
Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,  
Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,  
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda,  
United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen,  
Zambia, and Zimbabwe; and 5) the laws of South Africain South Africa,  
Namibia, Lesotho and Swaziland.  
Jurisdiction: The following exceptions are added to this section:  
1) In Austria the choice of jurisdiction for all disputes arising out of this  
Statement of Limited Warranty and relating thereto, including its existence,  
will be the competent court of law in Vienna, Austria (Inner-City); 2) in  
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana,  
Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria,  
Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,  
Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen,  
Zambia, and Zimbabwe all disputes arising out of this Statement of Limited  
Warranty or related to its execution, including summary proceedings, will be  
submitted to the exclusive jurisdiction of the English courts; 3) in Belgium  
and Luxembourg, all disputes arising out of this Statement of Limited  
Warranty or related to its interpretation or its execution, the law, and the  
courts of the capital city, of the country of your registered office and/or  
commercial site location only are competent; 4) in France, Algeria, Benin,  
Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad,  
Comoros, Congo Republic, Djibouti, Democratic Republic of Congo,  
Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia,  
Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali,  
Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion,  
Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all  
disputes arising out of this Statement of Limited Warranty or related to its  
violation or execution, including summary proceedings, will be settled  
exclusively by the Commercial Court of Paris; 5) in Russia, all disputes  
arising out of or in relation to the interpretation, the violation, the  
termination, the nullity of the execution of this Statement of Limited Warranty  
shall be settled by Arbitration Court of Moscow; 6) in South Africa, Namibia,  
Lesotho and Swaziland, both of us agree to submit all disputes relating to  
this Statement of Limited Warranty to the jurisdiction of the High Court in  
Johannesburg; 7) in Turkey all disputes arising out of or in connection with  
this Statement of Limited Warranty shall be resolved by the Istanbul Central  
(Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of  
Turkey; 8) in each of the following specified countries, any legal claim arising  
out of this Statement of Limited Warranty will be brought before, and settled  
exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa  
for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain;  
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and 9) in the United Kingdom, both of us agree to submit all disputes  
relating to this Statement of Limited Warranty to the jurisdiction of the  
English courts.  
Arbitration: The following is added under this heading:  
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,  
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia,  
Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan,  
Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising  
out of this Statement of Limited Warranty or related to its violation,  
termination or nullity will be finally settled under the Rules of Arbitration  
and Conciliation of the International Arbitral Center of the Federal Economic  
Chamber in Vienna (Vienna Rules) by three arbitrators appointed in  
accordance with these rules. The arbitration will be held in Vienna, Austria,  
and the official language of the proceedings will be English. The decision of  
the arbitrators will be final and binding upon both parties. Therefore,  
pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the  
parties expressly waive the application of paragraph 595 (1) figure 7 of the  
Code. IBM may, however, institute proceedings in a competent court in the  
country of installation.  
In Estonia, Latvia and Lithuania all disputes arising in connection with this  
Statement of Limited Warranty will be finally settled in arbitration that will be  
held in Helsinki, Finland in accordance with the arbitration laws of Finland  
then in effect. Each party will appoint one arbitrator. The arbitrators will then  
jointly appoint the chairman. If arbitrators cannot agree on the chairman, then  
the Central Chamber of Commerce in Helsinki will appoint the chairman.  
EUROPEAN UNION (EU)  
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:  
Consumers have legal rights under applicable national legislation governing  
the sale of consumer goods. Such rights are not affected by the warranties  
provided in this Statement of Limited Warranty.  
How to Obtain Warranty Service: The following is added to this section:  
To obtain warranty service from IBM in EU countries, see the telephone listing  
in Part 3 - Warranty Information.  
You may contact IBM at the following address:  
IBM Warranty & Service Quality Dept.  
PO Box 30  
Spango Valley  
Greenock  
Scotland PA16 0AH  
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AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,  
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND  
Limitation of Liability: The following replaces the terms of this section in its  
entirety:  
Except as otherwise provided by mandatory law:  
1. IBM’s liability for any damages and losses that may arise as a consequence  
of the fulfillment of its obligations under or in connection with this  
Statement of Limited Warranty or due to any other cause related to this  
Statement of Limited Warranty is limited to the compensation of only  
those damages and losses proved and actually arising as an immediate  
and direct consequence of the non-fulfillment of such obligations (if IBM is  
at fault) or of such cause, for a maximum amount equal to the charges you  
paid for the Machine. For purposes of this item, the term Machine″  
includes Machine Code and Licensed Internal Code (LIC).  
The above limitation shall not apply to damages for bodily injuries  
(including death) and damages to real property and tangible personal  
property for which IBM is legally liable.  
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR  
RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF  
INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO,  
DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY  
ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN  
IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT  
THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,  
REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.  
FRANCE AND BELGIUM  
Limitation of Liability: The following replaces the terms of this section in its  
entirety:  
Except as otherwise provided by mandatory law:  
1. IBM’s liability for any damages and losses that may arise as a consequence  
of the fulfillment of its obligations under or in connection with this  
Statement of Limited Warranty is limited to the compensation of only  
those damages and losses proved and actually arising as an immediate  
and direct consequence of the non-fulfillment of such obligations (if IBM is  
at fault), for a maximum amount equal to the charges you paid for the  
Machine that has caused the damages. For purposes of this item, the term  
Machineincludes Machine Code and Licensed Internal Code (LIC).  
The above limitation shall not apply to damages for bodily injuries  
(including death) and damages to real property and tangible personal  
property for which IBM is legally liable.  
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR  
RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF  
INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO,  
DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY  
ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN  
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IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT  
THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,  
REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.  
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:  
AUSTRIA  
What this Warranty Covers: The following replaces the first sentence of the first  
paragraph of this section:  
The warranty for an IBM Machine covers the functionality of the Machine for  
its normal use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this section:  
The warranty period for Machines is 12 months from the date of delivery. The  
limitation period for consumers in action for breach of warranty is the  
statutory period as a minimum. In case IBM or your reseller is unable to  
repair an IBM Machine, you can alternatively ask for a partial refund as far as  
justified by the reduced value of the unrepaired Machine or ask for a  
cancellation of the respective agreement for such Machine and get your  
money refunded.  
The second paragraph does not apply.  
What IBM Will Do to Correct Problems: The following is added to this section:  
During the warranty period, transportation for delivery of the failing Machine  
to IBM will be at IBM’s expense.  
Limitation of Liability: The following paragraph is added to this section:  
The limitations and exclusions specified in the Statement of Limited Warranty  
will not apply to damages caused by IBM with fraud or gross negligence and  
for express warranty.  
The following sentence is added to the end of item 2:  
IBM’s liability under this item is limited to the violation of essential  
contractual terms in cases of ordinary negligence.  
EGYPT  
Limitation of Liability: The following replaces item 2 in this section:  
as to any other actual direct damages, IBM’s liability will be limited to the  
total amount you paid for the Machine that is the subject of the claim. For  
purposes of this item, the term Machineincludes Machine Code and  
Licensed Internal Code (LIC).  
Applicability of suppliers and resellers (unchanged).  
FRANCE  
Limitation of Liability: The following replaces the second sentence of the first  
paragraph of this section:  
Appendix C. Warranty information 69  
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In such instances, regardless of the basis on which you are entitled to claim  
damages from IBM, IBM is liable for no more than: (items 1 and 2  
unchanged).  
GERMANY  
What this Warranty Covers: The following replaces the first sentence of the first  
paragraph of this section:  
The warranty for an IBM Machine covers the functionality of the Machine for  
its normal use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this section:  
The minimum warranty period for Machines is twelve months. In case IBM or  
your reseller is unable to repair an IBM Machine, you can alternatively ask for  
a partial refund as far as justified by the reduced value of the unrepaired  
Machine or ask for a cancellation of the respective agreement for such  
Machine and get your money refunded.  
The second paragraph does not apply.  
What IBM Will Do to Correct Problems: The following is added to this section:  
During the warranty period, transportation for delivery of the failing Machine  
to IBM will be at IBM’s expense.  
Limitation of Liability: The following paragraph is added to this section:  
The limitations and exclusions specified in the Statement of Limited Warranty  
will not apply to damages caused by IBM with fraud or gross negligence and  
for express warranty.  
The following sentence is added to the end of item 2:  
IBM’s liability under this item is limited to the violation of essential  
contractual terms in cases of ordinary negligence.  
HUNGARY  
Limitation of Liability: The following is added at the end of this section:  
The limitation and exclusion specified herein shall not apply to liability for a  
breach of contract damaging life, physical well-being, or health that has been  
caused intentionally, by gross negligence, or by a criminal act.  
The parties accept the limitations of liability as valid provisions and state that  
the Section 314.(2) of the Hungarian Civil Code applies as the acquisition  
price as well as other advantages arising out of the present Statement of  
Limited Warranty balance this limitation of liability.  
IRELAND  
What this Warranty Covers: The following is added to this section:  
Except as expressly provided in these terms and conditions, all statutory  
conditions, including all warranties implied, but without prejudice to the  
generality of the foregoing all warranties implied by the Sale of Goods Act  
1893 or the Sale of Goods and Supply of Services Act 1980 are hereby  
excluded.  
Limitation of Liability: The following replaces the terms of section in its entirety:  
For the purposes of this section, a Defaultmeans any act, statement,  
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omission, or negligence on the part of IBM in connection with, or in relation  
to, the subject matter of this Statement of Limited Warranty in respect of  
which IBM is legally liable to you, whether in contract or tort. A number of  
Defaults which together result in, or contribute to, substantially the same loss  
or damage will be treated as one Default occurring on the date of occurrence  
of the last such Default.  
Circumstances may arise where, because of a Default, you are entitled to  
recover damages from IBM.  
This section sets out the extent of IBM’s liability and your sole remedy.  
1. will accept unlimited liability for death or personal injury caused by the  
negligence of IBM.  
2. Subject always to the Items for Which IBM is Not Liable below, IBM will  
accept unlimited liability for physical damage to your tangible property  
resulting from the negligence of IBM.  
3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual  
damages for any one Default will not in any event exceed the greater of 1)  
EUR 125,000, or 2) 125% of the amount you paid for the Machine directly  
relating to the Default.  
Items for Which IBM is Not Liable  
Save with respect to any liability referred to in item 1 above, under no  
circumstances is IBM, its suppliers or resellers liable for any of the following,  
even if IBM or they were informed of the possibility of such losses:  
1. loss of, or damage to, data;  
2. special, indirect, or consequential loss; or  
3. loss of profits, business, revenue, goodwill, or anticipated savings.  
SLOVAKIA  
Limitation of Liability: The following is added to the end of the last paragraph:  
The limitations apply to the extent they are not prohibited under §§ 373-386 of  
the Slovak Commercial Code.  
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND  
Limitation of Liability: The following is added to this section:  
IBM’s entire liability to you for actual damages arising in all situations  
involving nonperformance by IBM in respect of the subject matter of this  
Statement of Warranty will be limited to the charge paid by you for the  
individual Machine that is the subject of your claim from IBM.  
UNITED KINGDOM  
Limitation of Liability: The following replaces the terms of this section is in its  
entirety:  
For the purposes of this section, a Defaultmeans any act, statement,  
omission, or negligence on the part of IBM in connection with, or in relation  
to, the subject matter of this Statement of Limited Warranty in respect of  
Appendix C. Warranty information 71  
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which IBM is legally liable to you, whether in contract or tort. A number of  
Defaults which together result in, or contribute to, substantially the same loss  
or damage will be treated as one Default.  
Circumstances may arise where, because of a Default, you are entitled to  
recover damages from IBM.  
This section sets out the extent of IBM’s liability and your sole remedy.  
1. IBM will accept unlimited liability for:  
a. death or personal injury caused by the negligence of IBM; and  
b. any breach of its obligations implied by Section 12 of the Sale of Goods  
Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or  
any statutory modification or re-enactment of either such Section.  
2. IBM will accept unlimited liability, subject always to the Items for Which  
IBM is Not Liable below, for physical damage to your tangible property  
resulting from the negligence of IBM.  
3. IBM’s entire liability for actual damages for any one Default will not in  
any event, except as provided in items 1 and 2 above, exceed the greater  
of 1) Pounds Sterling 75,000, or 2) 125% of the total purchase price payable  
or the charges for the Machine directly relating to the Default.  
These limits also apply to IBM’s suppliers and resellers. They state the  
maximum for which IBM and such suppliers and resellers are collectively  
responsible.  
Items for Which IBM is Not Liable  
Save with respect to any liability referred to in item 1 above, under no  
circumstances is IBM or any of its suppliers or resellers liable for any of the  
following, even if IBM or they were informed of the possibility of such losses:  
1. loss of, or damage to, data;  
2. special, indirect, or consequential loss; or  
3. loss of profits, business, revenue, goodwill, or anticipated savings.  
Part 3 - Warranty Information  
This Part 3 provides information regarding the warranty applicable to your  
Machine, including the warranty period and type of warranty service IBM  
provides.  
Warranty Period  
The warranty period may vary by country or region and is specified in the  
table below.  
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Note: “Region” means either Hong Kong or Macau Special Administrative  
Region of China.  
Types of  
Machine Country or Region of  
Warranty  
Service  
Type  
1829  
1830  
1831  
1832  
1833  
1836  
1840  
1841  
Purchase  
Warranty period  
All  
Parts and Labor - 1 year  
Parts and Labor - 3 years  
Parts and Labor - 3 years  
Parts and Labor - 3 years  
Parts and Labor - 3 years  
Parts and Labor - 1 year  
Parts and Labor - 4 years  
Parts and Labor - 4 years  
1 and 3  
1 and 3  
1 and 2  
1 and 3  
1 and 2  
1 and 3  
1 and 3  
1 and 2  
All  
All  
All  
All  
US  
All  
All  
A warranty period of 3 years on parts and 1 year on labor means that IBM  
provides warranty service without charge for:  
1. parts and labor during the first year of the warranty period; and  
2. parts only, on an exchange basis, in the second and third years of the  
warranty period. IBM will charge you for any labor provided in  
performance of the repair or replacement(s) in the second and third year  
of warranty period.  
When more than one type of warranty service is listed, IBM will determine  
which type of warranty service is appropriate for the repair.  
Types of Warranty Service  
If required, IBM provides repair or exchange service depending on the type of  
warranty service specified for your Machine in the above table and as  
described below. Warranty service may be provided by your reseller if  
approved by IBM to perform warranty service. Scheduling of service will  
depend upon the time of your call and is subject to parts availability. Service  
levels are response time objectives and are not guaranteed. The specified level  
of warranty service may not be available in all worldwide locations,  
additional charges may apply outside IBM’s normal service area, contact your  
local IBM representative or your reseller for country and location specific  
information.  
1. Customer Replaceable Unit (CRU) Service  
IBM will ship CRU parts to you for your replacement. If IBM instructs you  
to return the replaced CRU, you are responsible for returning it to IBM in  
accordance with IBM’s instructions. If you do not return the defective  
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CRU, if IBM so instructs, within 30 days of your receipt of the replacement  
CRU, IBM may charge you for the replacement.  
2. On-site Service  
IBM or your reseller will either repair or exchange the failing Machine at  
your location and verify its operation. You must provide suitable working  
area to allow disassembly and reassembly of the IBM Machine. The area  
must be clean, well lit and suitable for the purpose. For some Machines,  
certain repairs may require sending the Machine to an IBM service  
center.  
3. Courier or Depot Service  
You will disconnect the failing Machine for collection arranged by IBM.  
IBM will provide you with a shipping container for you to return your  
Machine to a designated service center. A courier will pick up your  
Machine and deliver it to the designated service center. Following its  
repair or exchange, IBM will arrange the return delivery of the Machine to  
your location. You are responsible for its installation and verification. This  
type of service is called ThinkPad EasyServ or EasyServ in some countries.  
4. Customer Carry-In or Mail-In Service  
You will deliver or mail as IBM specifies (prepaid unless IBM specifies  
otherwise) the failing Machine suitably packaged to a location IBM  
designates. After IBM has repaired or exchanged the Machine, IBM will  
make it available for your collection or, for Mail-in Service, IBM will  
return it to you at IBM’s expense, unless IBM specifies otherwise. You are  
responsible for the subsequent installation and verification of the Machine.  
The IBM Machine Warranty worldwide web site at  
www.ibm.com/servers/support/machine_warranties/ provides a worldwide  
overview of IBM’s Limited Warranty for Machines, a Glossary of IBM  
definitions, Frequently Asked Questions (FAQs) and Support by Product  
(Machine) with links to Product Support pages. The IBM Statement of  
Limited Warranty is also available on this site in 29 languages.  
To obtain warranty service contact IBM or your IBM reseller.  
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HelpCenter telephone numbers  
Phone numbers are subject to change without notice.  
Country or Region  
Africa  
Telephone Number  
+44(0)1475 555 055  
0800-666-0011  
131-426  
Country or Region  
Malaysia  
Telephone Number  
(60)3-7727-7800  
001-866-434-2080  
+44(0)1475 555 055  
020-514 5770  
Argentina  
Australia  
Austria  
Mexico  
Middle East  
Netherlands  
New Zealand  
01-24592-5901  
Belgium  
Dutch 02-210 9820  
French 02-210 9800  
0800-446-149  
Bolivia  
Brazil  
0800-0189  
Norway  
Peru  
66 81 11 00  
55-11-3889-8986  
0-800-50-866  
(63)2-995-2225  
Canada  
1-800-565-3344  
Philippines  
Toronto 416-383-3344  
Chile  
800-224-488  
800-810-1818  
Portugal  
Russia  
21-791-5147  
China (PRC)  
095-940-2000  
China  
(Hong Kong S.A.R.)  
Consumer customers  
852-2825-7799  
Singapore  
(65)1-800-840-9911  
Business customers  
852-8205-0333  
Columbia  
Denmark  
Ecuador  
980-912-3021  
45 20 82 00  
Spain  
91-662-4216  
08-477 4420  
058-333-0900  
Sweden  
Switzerland  
1-800-426911 (option  
#4)  
Finland  
France  
Germany  
India  
09-459 69 60  
02 38 55 74 50  
07032-1549 201  
1600-44-6666  
(62)21-523-8535  
01-815-9202  
Taiwan  
886-2-2725-9799  
(66)2-273-4000  
00-800-446-32-041  
0-1475-555 055  
1-800-426-7378  
000-411-005-6649  
0-800-100-2011  
Thailand  
Turkey  
United Kingdom  
United States  
Uruguay  
Indonesia  
Ireland  
Italy  
02-7031-6101  
0120-887-874  
Venezuela  
Vietnam  
Japan  
Ho Chi Minh  
(84)8-829-5160  
Hanoi (84)4-843-6675  
Luxembourg  
298-977-5063  
Guarantee supplement for Mexico  
This supplement is considered part of IBM’s Statement of Limited Warranty  
and shall be effective solely and exclusively for products distributed and  
commercialized within Territory of the Mexican United States. In the event of  
a conflict, the terms of this supplement shall apply.  
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All software programs pre-loaded in the equipment shall only have a thirty-  
(30) day guarantee for installation defects from the date of purchase. IBM is  
not responsible for the information in such software programs and/or any  
additional software programs installed by you or installed after purchase of  
the product.  
Services not chargeable to the guarantee shall be charged to the final user,  
prior an authorization.  
In the event that warranty repair is required please call the Help Center at  
001-866-434-2080, where you will be directed to the nearest Authorized Service  
Center. Should no Authorized Service Center exist in your city, location or  
within 50 miles of your city or location, the guarantee includes any reasonable  
delivery charges related to the transportation of the product to our nearest  
Authorized Service Center. Please call the nearest Authorized Service Center  
to obtain the necessary approvals or information concerning the shipment of  
the product and the shipment address.  
To obtain a list of Authorized Service Centers, please visit:  
www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/  
servicio_mexico.html  
IBM de México, Manufactura y Tecnología, S. A. de C. V.  
Camino a El Castillo 2200  
El Salto, Jalisco  
C.P. 45680,  
Tel. 01-800-3676900  
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Appendix D. Notices  
This publication was developed for products and services offered in the  
U.S.A.  
IBM may not offer the products, services, or features discussed in this  
document in other countries. Consult your local IBM representative for  
information on the products and services currently available in your area. Any  
reference to an IBM product, program, or service is not intended to state or  
imply that only that IBM product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe  
any IBM intellectual property right may be used instead. However, it is the  
user’s responsibility to evaluate and verify the operation of any non-IBM  
product, program, or service.  
IBM may have patents or pending patent applications covering subject matter  
described in this document. The furnishing of this document does not give  
you any license to these patents. You can send license inquiries, in writing, to:  
IBM Director of Licensing  
IBM Corporation  
North Castle Drive  
Armonk, NY 10504-1785  
U.S.A.  
Processing date data  
This IBM hardware product and IBM software products that might be  
packaged with it have been designed, when used in accordance with their  
associated documentation, to process date data correctly within and between  
the 20th and 21st centuries, provided all other products (for example,  
software, hardware, and firmware) used with these products properly  
exchange accurate date data with them.  
IBM cannot take responsibility for the date data processing capabilities of  
non-IBM products, even if those products are preinstalled or otherwise  
distributed by IBM. You should contact the vendors responsible for those  
products directly to determine the capabilities of their products and update  
them if needed. This IBM hardware product cannot prevent errors that might  
occur if software, upgrades, or peripheral devices you use or exchange data  
with do not process date data correctly.  
The foregoing is a Year 2000 Readiness Disclosure.  
© Copyright IBM Corp. 2003  
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77  
References to the Web site addresses  
Any references in this publication to non-IBM Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those  
Web sites. The materials at those Web sites are not part of the materials for  
this IBM product, and use of those Web sites is at your own risk.  
Electronic emission notices  
Federal Communications Commission (FCC) Statement  
ThinkPad R50, machine type 1829, 1830, 1831, 1832, 1833, 1836, 1840 and 1841  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference in a  
residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
v Reorient or relocate the receiving antenna.  
v Increase the separation between the equipment and receiver.  
v Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
v Consult an IBM authorized dealer or service representative for help.  
Properly shielded and grounded cables and connectors must be used in order  
to meet FCC emission limits. Proper cables and connectors are available from  
IBM authorized dealers. IBM is not responsible for any radio or television  
interference caused by using other than recommended cables and connectors  
or by unauthorized changes or modifications to this equipment. Unauthorized  
changes or modifications could void the user’s authority to operate the  
equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to  
the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Responsible Party:  
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International Business Machines Corporation  
New Orchard Road  
Armonk, NY 10504  
Telephone 1-919-543-2193  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Industry Canada Class B Emission Compliance Statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Avis de conformité à la réglementation d’Industrie Canada  
Cet appareil numérique de la classe B est conform à la norme NMB-003 du  
Canada.  
European Community Directive Conformance Statement  
This product is in conformity with the protection requirements of EU Council  
Directive 89/336/EEC on the approximation of the laws of the Member States  
relating to electro-magnetic compatibility. IBM cannot accept responsibility for  
any failure to satisfy the protection requirements resulting from a  
non-recommended modification of the product, including the fitting of  
non-IBM option cards.  
This product satisfies the Class B limits of EN 55022.  
Product notice requirements  
The following notice applies to machines equipped with both a DVD and a  
TV-out function:  
This product incorporates copyright protection technology that is protected by  
method claims of certain U.S. patents and other intellectual property rights owned  
by Macrovision Corporation and other rights owners. Use of this copyright  
protection technology must be authorized by Macrovision Corporation and is  
intended for home and other limited viewing use only, unless otherwise authorized  
by Macrovision Corporation. Reverse engineering or disassembly is prohibited.  
Environmental notices for Japan  
If you are a company employee and need to dispose of a ThinkPad computer  
that is the property of the company, you must do so in accordance with the  
Law for Promotion of Effective Utilization of Resources. The computer is  
categorized as industrial waste. It should be properly disposed of by an  
industrial waste disposal contractor certified by a local government. In  
Appendix D. Notices 79  
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accordance with the Law for Promotion of Effective Utilization of Resources,  
IBM Japan provides, through its PC Collecting and Recycling Services, for the  
collecting, reuse, and recycling of disused computers. For details, visit the  
IBM Web site at www.ibm.com/jp/pc/service/recycle/  
Pursuant to the Law for Promotion of Effective Utilization of Resources, the  
collecting and recycling of home-used computers by the manufacturer was  
begun on October 1, 2003. For details, visit the IBM Web site at  
www.ibm.com/jp/pc/service/recycle/personal.html  
Disposing of a ThinkPad computer component containing heavy metal  
The printed circuit board of a ThinkPad computer contains heavy metal.  
(Soldering with lead is used on the printed circuit board.) To properly dispose  
of the disused printed circuit board, follow the instructions in Collecting and  
recycling a disused ThinkPad computer.  
Disposing of a disused lithium battery  
A button-shaped lithium battery is installed on the system board of your  
ThinkPad computer to back up the main battery.  
If you want to replace it with a new one, contact your place of purchase or  
ask for a repair service provided by IBM. If you have replaced it by yourself  
and want to dispose of the disused lithium battery, insulate it with vinyl tape,  
contact your place of purchase, and follow the instructions. You can also see  
the instructions at www.ibm.com/jp/pc/recycle/battery  
If you use a ThinkPad computer at home and need to dispose of a lithium  
battery, you must comply with local ordinances and regulations.  
Handling a disused ThinkPad battery pack  
Your ThinkPad computer has a lithium ion battery pack or a nickel metal  
hydride battery pack. If you are a company ThinkPad computer user and  
need to dispose of a battery pack, contact the proper person in IBM sales,  
service, or marketing, and follow that person’s instructions. You can also see  
the instructions at www.ibm.com/jp/pc/recycle/battery  
If you use a ThinkPad computer at home and need to dispose of a battery  
pack, you must comply with local ordinances and regulations.  
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Trademarks  
The following terms are trademarks of the IBM Corporation in the United  
States or other countries or both:  
IBM  
ThinkLight  
ThinkPad  
TrackPoint  
Ultrabay  
IBM (logo)  
HelpCenter  
PS/2  
Rapid Restore  
UltraNav  
Microsoft, Windows, and Windows NT are trademarks of Microsoft  
Corporation in the United States and/or other countries.  
Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the  
United States and/or other countries. (For a complete list of Intel trademarks,  
see www.intel.com/sites/corporate/tradmarx.htm)  
Other company, product, or service names may be the trademarks or service  
marks of others.  
Appendix D. Notices 81  
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Appendix D. Notices 83  
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To obtain your Notes and/or SmartSuite CD:  
To order, call 800-690-3899 (U.S. or  
Canada).  
Note: Only one CD per license.  
Please allow 10 to 15 working days for  
delivery. NO RETURNS ACCEPTED.  
Important:  
You are entitled to one CD per license. The CD and  
standard shipping are provided at no additional  
charge. Any applicable duties and taxes imposed by  
local jurisdictions are extra.  
NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE  
PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  
U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation.  
Lotus, 1-2-3, SmartSuite, Word Pro, Organizer, and Notes are trademarks of Lotus Development Corporation.  
IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States, other countries, or both.  
Other company, product, and services names may be trademarks or service marks of others.  
This offer is subject to change or cancellation without notice.  
© Copyright IBM Corporation 1999 2002. All rights reserved.  
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Appendix D. Notices 85  
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Pour obtenir le(s) CD Notes et/ou  
SmartSuite :  
Pour commander, composez le 800-690-  
3899 (Etats-Unis ou Canada).  
Important :  
Vous n’avez droit qu’a un seul CD par licence. Le  
CD et les frais d’envoi sont gratuits, mais les taxes  
et droits en vigueur localement seront factures.  
Remarque : Un seul CD par licence.  
Comptez 10 à 15 jours ouvrables pour la  
réception du produit. AUCUN RENVOI NE  
SERA ACCEPTE..  
AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES. ILS SONT FOURNIS “EN L’ETAT” SANS AUCUNE GARANTIE D’AUCUNE SORTE. IBM EXCLUT TOUTE  
GARANTIE, EXPRESSE OU IMPLICITE, NOTAMMENT TOUTE GARANTIE DE QUALITE ET D’ADEQUATION A UN USAGE PARTICULIER.  
U.S. Government Users Restricted Rights - Utilisation, duplication ou divulgation limitées par le Contract Schedule ADP GSA avec IBM Corporation.  
Lotus, 1-2-3, SmartSuite, Word Pro, Organizer, et Notes sont des marques déposées de Lotus Development Corporation.  
IBM et HelpCenter sont des marques déposées de International Business Machines Corporation aux Etats-Unis et/ou dans d’autres pays.  
Les noms d’autres services, produits ou sociétés peuvent être des marques déposées ou de service d’autres sociétés.  
Cette offre peut faire l’objet d’annulation ou de modification sans avis pré  
© Copyright IBM Corporation 1999 2002. Tous droits réservés.  
Part Number / Numéro de référence 49P1094  
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Lotus SmartSuite Millennium Edition - License/CD  
SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal  
Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative  
applications with time saving features that give you a head start on your work and guide you through tasks with  
fewer steps to perform your tasks. Other highlights include:  
Lotus 1-2-3® spreadsheet  
Lotus 1-2-3 Millennium Edition for Windows combines over 15 years of computer productivity  
innovations into the world's most famous spreadsheet. 1-2-3 Millennium Edition delivers new easy-to-use tools  
to help users complete everyday tasks efficiently and effectively.  
the NEW FastSite intranet publisher  
Making its debut is Lotus FastSite -- the suite's new document publishing tool for the Web.  
Organizer® time and contact manager  
Lotus Organizer is the award-winning personal and group scheduler with more than 20 million users  
worldwide.  
Word Pro® word processor  
Lotus Word Pro Millennium Edition for Windows increases word processing productivity for end users by  
providing the most advanced technology in the areas of Internet publishing, file compatibility, and  
speech recognition.  
Freelance Graphics® presentation graphics  
Lotus Freelance Graphics Millennium Edition for Windows transforms presentation graphics into an  
everyday visual communications tool for individuals and teams  
Approach® database  
Lotus Approach Millennium Edition for Windows is the award-winning relational database that provides  
an easy way to query, report on, and analyze data.  
ScreenCam® multimedia software  
Lotus ScreenCam is Lotus' 32-bit PC Screen capture software for Windows.  
English  
1
Appendix D. Notices 87  
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and SmartCenter Internet information manager  
Lotus SmartCenter is SmartSuite Millennium Edition's customizable command center designed to work like a  
file cabinet. SmartCenter offers users a simple way to access and organize information from SmartSuite  
applications, Lotus Notes and the Internet.  
Notes R5 with Messaging License  
Also included is a Lotus Notes R5 with Messaging license (No Cal) - the most advanced messaging client for the  
intranet. Notes Mail is the messaging client in the Lotus Notes family of versatile, easy-to-use clients. With  
integrated e-mail, Web acess, POP3 support, group scheduling, newsgroups, document libraries and discussions,  
no other messaging client can match the power and convenience of Lotus Notes. To obtain your CD please  
complete the enclosed fulfilment form or obtain media through your Lotus reseller.  
KEY FEATURES AND BENEFITS  
NEW! Lotus FastSite  
A streamlined desktop application that makes Internet publishing fast and easy. You created the  
content; now you can easily  
format it for publishing to the Internet or your company's intranet.  
Year 2000 Ready  
Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's  
definition for year 2000 readiness.*  
Compatibility  
With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and  
most other strategic enterprise systems.  
Synergy with Lotus eSuite  
Share data between eSuite and SmartSuite applications, preserving both content and format.  
Memory  
Minimum System Requirements  
8MB RAM for Windows. (12MB or more  
recommended) 16MB RAM for Windows NT  
FastSite requires 16MB of RAM.  
SmartSuite Millennium Edition requires:  
Hardware  
IBM PC or compatible (486 or higher)  
VGA adapter and monitor  
CD-ROM drive (3.5" media exchange  
available) a mouse or other  
pointing device.  
Disk Space  
96MB available disk space to install the minimum  
features; 29MB of available disk space required to  
run from CD-ROM drive.  
Browsers  
Software  
Lotus FastSite requires Microsoft Internet Explorer  
3.02 or later (included).  
MS Windows  
2
English  
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Conditions of Use  
If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite  
97, this document entitles you to make an additional copy of the software for use on the IBM PC  
boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus  
SmartSuite Millennium with this IBM PC, this document entitles you to order a CD-Rom  
version of SmartSuite Millennium edition for a nominal charge for use with Microsoft Windows 98,  
Microsoft Windows 95 or Microsoft Windows NT 4.0. If you already have a valid licence for Lotus  
Notes Mail, this document entitles you to make an additional copy of the software for use on the  
IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for  
Lotus Notes Mail with this IBM PC, this document entitles you to order a CD-Rom version of Lotus  
Notes Mail for a nominal charge for use with Microsoft Windows.  
IBM International Program Licence Agreement  
This offer is governed by copyright law and the IBM International Program Licence Agreement that  
comes with your IBM PC. Your use of the Lotus SmartSuite Millennium programs or CD-Rom  
described in this offer constitutes acceptance of these terms.  
License Information/Additional Terms and Conditions These programs are not for resale.  
Proof of Entitlement  
The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium  
brochure should be retained to support your entitlement.  
Program Service  
Only 30-day "up and running" support is available. See inside this document for information regarding  
Lotus Customer Support options.  
Statement of Service  
These programs are provided "AS IS".  
PROGRAMS DESIGNATED AS "NO" ARE PROVIDED WITHOUT A PROGRAM WARRANTY. THEY ARE  
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR  
THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  
U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP  
Schedule Contract with IBM Corporation. Lotus, 1-2-3, SmartSuite, Approach, Freelance Graphics,  
Word Pro, ScreenCam, TeamReview, TeamConsolidate, TeamMail, SmartCenter, and Organizer  
are trademarks of Lotus Development Corporation. IBM is a trademark of International Business  
Machines Incorporated. Microsoft and Windows NT are trademarks or registered trademarks  
of Microsoft Corporation. CompuServe is a trademark of CompuServe Incorporated. Other company,  
product, and services names may be trademarks or service marks of others. This offer is subject  
to change or cancellation without notice. Lotus SmartSuite Millennium or support might not  
be available in all languages or countries. Copyright International Business Machines Corporation  
©
1997. All rights reserved.  
English  
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Appendix D. Notices 89  
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IBM Introductory Support  
Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge  
for 30 days from date of  
purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or  
have a question about Lotus SmartSuite Millennium:  
(1) Be at your computer.  
(2) Document what you were doing when the problem occurred; write  
down the exact text of any messages displayed on your screen.  
(3) Create a backup of any files for which you are seeking support.  
This service provides "Up and Running" assistance only. Refer to the IBM documentation that comes with your  
IBM PC for details of where to  
call for this free introductory telephone support.  
Lotus Warranty Support  
Lotus Warranty support is not included with this offer.  
Lotus on the Web  
The Lotus Web site provides you with complete access to information about Lotus, its products, Business Partners,  
Solutions and Education. Access the site at http://www.lotus.com  
Paid Support  
You can obtain more extensive support (such as assistance to 'how to'questions) for a fee through Lotus directly  
on +44-870-6006123  
For more information about Lotus support options, visit the Lotus support web pages at  
www.support.lotus.com  
For queries with regard to your Smartsuite CD order fulfillment (from the coupon supplied) please E-Mail to:  
4
English  
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Appendix D. Notices 91  
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92 ThinkPad® R50 Series Service and Troubleshooting Guide  
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Appendix D. Notices 93  
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Index  
PC-Doctor for Windows 12  
power switch problems 19  
problems  
Web, help by 38  
B
battery  
problems 24  
replacing 35  
battery 24  
computer screen 23  
diagnosing 12  
hard disk 25  
hibernation 21  
keyboard 19  
BIOS Setup Utility 30  
C
carrying the computer  
cleaning the computer  
computer screen 23  
configuration setup 30  
6
9
password 18  
power management 21  
power switch 19  
standby 21  
startup 26  
TrackPoint 20  
D
diagnosing problems 12  
troubleshooting 12  
UltraNav 20  
E
environment  
6
error messages 12  
errors without messages 17  
R
rear view  
2
recovering preinstalled software 31  
Recovery Repair diskette 31  
Regulatory Notice iii  
F
features  
3
front view  
2
replacing, battery 35  
H
S
hard disk  
safety instruction 43  
setup  
problems 25  
upgrading 32  
BIOS 30  
configuration 30  
help  
and service 38  
around the world 41  
by telephone 38  
specifications  
standby problems 21  
startup  
problems 26  
storage device  
upgrading 32  
5
by Web 38  
hibernation problems 21  
I
IBM Rapid Restore Ultra  
program 31  
T
telephone, help by 38  
important tips  
6
tips, important  
6
TrackPoint problems 20  
troubleshooting 12  
K
keyboard problems 19  
U
L
UltraNav problems 20  
locations  
2
W
P
warranty  
password  
information 55  
service and support 55  
problems 18  
setting  
7
© Copyright IBM Corp. 2003  
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95  
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ꢀꢁꢂ  
Part Number: 13N6087  
(1P) P/N: 13N6087  
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