Congratulations on the purchase of your
new Washing Machine.
IMPORTANT INFORMATION
Please read this instruction book
thoroughly before installing and using
your appliance for the first time.
Instruction Manual
For Models WM51/WM52/WM53
WM54/WM55/WM56
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Contents
Electricity Supply ......................................
2
3
Weight of Wash Load
Washcare Tips
Recycling & Disposal Information ..............
Spin Only Option..........................
13
Installation Instructions
1. Choose a Location................................
2. Remove Transit Bracket .......................
3. Connect to the Water Supply ................
4. Connect to a Drainage System
4
5
6
The Dispenser Drawer
Index
Choose a Suitable Detergent....................
Dispensing Powder Detergent
Dispensing Liquid Detergent
Dispensing Fabric Conditioner
Using a Dosing Ball..................................
14
15
5. Adjust the Feet .....................................
7
When you have installed your appliance,
ensure it is ready to use by following the 10
Step Check List on page 7
Cleaning.......................................... 16
Maintenance Wash...................
16
17
Getting to know your Appliance
Index ........................................................
Button Selection
8
9
Troubleshooting............................
Interlocking Door System
Wash Dial & Symbols ...............................
Hotpoint After Sales
Service....................................................................18
A Typical Wash
Programme ....................................
Hotpoint Guarantee
10
11
Guarantee Terms & Conditions ................
19
Choosing a Wash
Programme ....................................
Key Contacts ..................
Back Page
Wash Features
Option Buttons
Retention of this
Instruction Manual
Automatic Features .................................
12
Keep this instruction manual in a
handy place for reference.
It contains important details on
the safe and proper use of your
appliance. If you sell the
appliance, pass it on to someone
else, move house and leave it
behind, make sure that you
provide this manual so that the
new owner can become familiar
with the appliance and safety
warnings.
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise risk of injury to children,
remove the door, plug and cut mains cable off flush with the appliance. Dispose of separately to
ensure that the appliance can no longer be plugged into a mains socket.
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3
Installation Instructions
IMPORTANT INFORMATION:
G
G
Do not plug in and switch appliance on at the mains until installation is complete.
You may be charged for a service call if a problem with your appliance is caused
by incorrect installation or misuse.
Follow these 5 steps for a trouble free installation:
1. Choose a Location...
2. Remove Transit Bracket...
3. Connect to the Water Supply...
4. Connect to a Drainage System...
5. Adjust the Feet...
1. Choose a Location...
The choice of location for your appliance will influence its performance.
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Position where possible on a solid floor. Vibration may occur with a wooden floor.
Take care with vinyl floor coverings. The weight of the appliance may cause indentations in
some vinyl floor coverings.
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G
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For your safety and to comply with IEE regulations, you should not install your appliance in a
bath or shower room. Seek professional advice if you wish to do so.
Ensure sufficient space is allowed for the appliance. The dimensions should be a
minimum of 600 mm wide, 600 mm deep and 900 mm high.
Ensure the electrical socket and water taps are easily accessible and that the water
supply can be isolated if necessary.
4
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2. Remove Transit Bracket...
Your appliance is fitted with an internal bracket (Fig 1) which prevents damage to the
appliance during transit. Remove parts (Fig 2) following the instructions below.
Note: It is normal for the door seal to look creased, it will not affect its use.
Transit Bracket
Fig 1
WARNINGS
G
Before using appliance,
remove transit bracket,
clamp and screws.
Retain parts for future
transportation.
Fig 2
G
G
Do not remove
concrete weight.
After removing the
packaging from the
machine, ensure that
the polystyrene
Remove 3 screws from back of
work top lid, retain.
From rear of appliance, grip
sides of work top lid, lift, slide
and pull towards you.
1
2
4
6
pyramid (shown below)
has come away from the
underside of the
machine, with the
polystyrene base.
Remove 1 screw and clamp,
retain.
Remove 2 screws and transit
bracket, retain.
3
If it has not come away,
remove it by tilting the
machine backwards until
the pyramid can be seen
and then remove.
Slide and push work top lid into
position.
Locate front edge into console.
5
Remember you may be
charged for a service call if a
problem with your
appliance is caused by
incorrect installation or
misuse.
Replace work top lid and 3
screws.
7
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5
3. Connect to the Water Supply...
G
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Incoming hot and cold water pressure should be between 3 and 150 psi (21 - 1034 Kpa).
The temperature of the incoming household hot water supply should ideally be 60°C and no
higher than 70°C as this could cause damage to both your laundry and appliance.
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The water supply taps must be easily accessible when the appliance is installed.
The appliance must be connected to the appliance water supply using the new hose set
supplied, old hose sets should not be used.
WARNING
Hot and Cold Fill
G Do not connect
appliance to a single
outlet instantaneous
water heater.
1. Connect straight end of supplied red or grey hose to the
HOT water supply tap (Fig 1). Connect straight end of
supplied blue hose to the COLD water supply tap.
2. Hand tighten connectors sufficiently to ensure water does
not leak from the hose connections.
3. Before connecting each of the hoses to the appliance,
confirm water supply is flowing by holding the free end of
each hose in a bucket, turn the relevant water supply taps
on and then off.
Fig 1
4. Connect angled end of red or grey hose to white plastic
inlet valve marked ‘H’ (Fig 2) and angled end of blue hose
to white plastic inlet valve marked ‘C’ at the back of the
appliance.
5. Hand tighten connectors sufficiently to ensure water does
not leak from the hose connections.
6. Turn on water supply taps and check for leaks from the
connectors. In the event of a leak, turn off supply tap,
remove connector and check sealing washer is in place.
Refit connector and tighten. Turn on water supply taps.
Fig 2
Cold Water Supply
Fig. 3
If you have no hot water supply...
A Cold Fill Adaptor (Fig 3) is available from your local Hotpoint
authorised Service Centre or by calling the Genuine Parts &
Accessories Mail Order Hotline UK: 08709 077 077 or Republic of
Ireland: (01) 842 6836.
Fitting a Cold Fill Adaptor
1. Connect straight ends of supplied hoses to the Cold Fill
Adaptor (Fig 3).
Inlet to machine
Inlet to machine
2. Connect adaptor to the cold water supply tap (Fig 4).
3. Before connecting the hoses to the appliance hold the
free end of each hose in a bucket, gently turn on the tap
to confirm the water supply is flowing. Turn off the tap.
4. Connect angled end of the supplied hoses to white plastic
inlet valves marked ‘H’ and ‘C’ at the back of the appliance.
5. Hand tighten the connectors sufficiently to ensure water
does not leak from the hose connections. Turn on water
supply taps.
Remember you may be
charged for a service call if a
problem with your appliance is
caused by incorrect
installation or misuse.
Fig. 4
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6
4. Connect to a Drainage
System...
G
G
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Do not remove hooked end support from drainage hose.
Do not position standpipe near an electrical outlet.
For drainage into a standard work top sink ensure outlet pipe has a
minimum bore of 32 mm. To avoid syphoning ensure the end of the drainage
hose is above the water level in the sink. If your sink is inset, the front edge of
the basin must be less than 75 mm from the front edge of your work top.
We recommend one of the following
drainage methods:-
When you have installed your
appliance, ensure it is ready to use by
following this 10 Step Check List
Standpipe
Note: Ensure the standpipe has a
minimum diameter of 38 mm.
1. Dispose of packaging safely,
see ‘Recycling Information’
on page 3.
1. Ensure top of standpipe is positioned
at least 500 mm from the floor (Fig 1).
2. Untie the end of the GREY drainage
2. Position appliance close to
electrical/water supply see
‘Location’ on page 4.
hose from the rear of the appliance and
place approximately 100 mm into the
standpipe.
500 mm
3. Remove transit bracket
and screws see ‘Transit
3. If the end of GREY drainage hose is
fitted with ‘Retaining Flaps’, ensure that
they are fully inserted into the
standpipe as shown (Fig 2).
Bracket Removal’ on page 5.
Do not remove concrete weight
Fig 1
4. Connect supplied hoses to
appliance water supply, confirm
water is flowing before connecting
to the appliance inlet valves
Fig 2
Sink Waste System
Fig 3
Note: Ensure the sink outlet pipe has a
minimum diameter of 32 mm.
see ‘Water Supply’ on page 6.
1. Untie the end of the GREY drainage
from the rear of the appliance.
5. Untie drainage hose at rear of
appliance and connect to either
a standpipe or sink waste
drainage system see
2. Reposition ‘Hooked End Support’ as
required along GREY drainage hose.
3. If fitting an under sink waste disposal
unit (Fig 3), cut out the membrane,
bung or blanking plug (Fig 4 and 4a).
4. Attach the GREY drainage hose to the
under sink waste disposal unit securely,
using a Jubilee clip.
‘Drainage’ opposite.
6. Untie mains lead at rear of
appliance and plug into electrical
supply via a switched socket,
see ‘Electrical Supply’ on
page 2.
Fig 4 - Before
Fig 4a - After
5. Raise the hose to a minimum height
of 800 mm to avoid syphoning.
7. Position appliance, taking care
not to kink or damage hoses
at rear of appliance.
8. Stabilise the appliance, see
‘Adjusting the feet’ opposite.
5. Adjust the Feet...This must only be
done when the machine is upright
9. Turn on the water supply
to the appliance.
G
G
Release locking rings on the two front feet.
10. Switch on at plug socket and
carry out a routine maintenance
wash. See page 16.
Screw feet in or out until appliance is standing
firm and level.
G
G
Ensure all feet are in firm contact with the floor.
Tighten the locking rings on the front feet.
Your appliance is now ready to use,
refer to ‘Getting to Know your
Appliance’ on page 8 to familiarise
yourself with the appliance.
Note: Your appliance may become noisy or move about the floor if it has not
been stabilised.
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7
Getting to Know Your Appliance
9
Model WM53 shows the maximum features available .
10
11
8
Red line indicates
minimum height
of drainage hose
12
13
Model WM53
14
1
2
6
3
4
Index
5
Front
1. Door Locked Indicator
2. Mains On/Off Button
3. Wash Dial
4. Optional Wash Feature Buttons
5. Interlocking Door & Release Lever
6. Detergent/Fabric Conditioner Drawer
7. Adjustable Feet
Back
8. Rating Plate
9. Hot Water Inlet Point and supplied Hose
(Red or Grey)
10. Cold Water Inlet Point and supplied Hose (Blue)
11. Mains Cable
12. Drainage Hose
13. Retaining Flaps
7
14. Hooked End Support
8
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Fig 1
2
4
Button Selection
To select, press button and a colour band will become visible
(Fig 1). Press again to cancel.
5
Interlocking Door &
Release Lever
Fig 2
To Open...
Grip the door release lever and pull open the door (Fig 2).
To Close...
Apply pressure at the 3 o’clock position (Fig 3) until the door
clicks.
Fig 3
Indicator Light...
When switched on the door will lock and after a few seconds
the indicator light will illuminate throughout the programme.
Approximately 1-2 minutes after the programme has finished
the indicator light will go out and the door can be opened.
WARNING: Do not attempt to open the door whilst the
indicator light is on.
3
Wash Dial & Symbols
Before selecting a programme, ensure the mains button is in the
‘OFF’ position. Turn dial slowly clockwise.You will hear a click as
the pointer aligns with the start of your chosen wash
programme, final rinse or spin.
Note: Failure to correctly align pointer at the start of a wash
programme will result in detergent not being dispensed.
Start of Wash, Final Rinse
& Spin Programmes
Rinse Hold
(where applicable)
Rinses
Short Spin
End of
Programme
Long Spin
Pointer
Letters represent
programme
(see page 11)
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9
IMPORTANT INFORMATION: Before selecting a programme, ensure the mains
button is in the ‘OFF’ position.
A Typical Wash Programme
WARNINGS
G
Do not allow children to
play with the appliance
or tamper with the
controls.
G
Do not overload
appliance! It may
damage laundry and
reduce the quality of
the wash.
Sort laundry by label
into groups with the
same wash
Add detergent and or
conditioner to the
Close door by applying
pressure at the
3
1
4
7
2
5
dispenser drawer, see
pages 14-15. Refer to
detergent manufacturer’s
dosage instructions.
3 o’clock position.
G
Do not attempt to open
the door when the
requirements and
load appliance.
indicator light is on.
Select required wash
programme by turning
the wash dial clockwise,
you will hear a click as
the pointer aligns at the
start position.
Select optional wash
features by pressing
button, a colour band
indicates selection.
Switch on both the
water & electricity
supply at the mains.
6
Switch ‘ON’, the door will
lock and after a few
seconds the indicator
light will illuminate
throughout the wash
programme.
1-2 minutes after
8
completion of the wash
programme the
Note: We recommend on
completion of your wash
programme that you switch
off both the electricity and
water supply to the
indicator light will go
out and the door can
be opened. Switch ‘OFF’
after use.
appliance.
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10
IMPORTANT INFORMATION: The temperature of the incoming water supply
or selection of wash features: ie. Economy Wash will affect
programme times.
Choosing a Wash Programme
Hotpoint recommend the
Persil range of detergent
products
Approx.
Prog. Time
(mins)
Max.
Spin Speed
ITCL
Temp
˚C
Full
based on hot depending
Prog. Codes Fabric
Load
and cold fill
on model
400rpm
Heavily soiled loads. On
completion, switch ‘OFF’
mains button before selecting
wash programme.
A
Prewash
40
3kg to 5kg
15-25
WARNING: Not for woollen or delicate items.
Heavily soiled white cotton
loads (includes a prewash).
95
5kg
120-130
100-110
#1200rpm
##1100rpm
B
C
D
White cotton & linen without
special finishes
95
5kg
#1200rpm
##1100rpm
Colourfast cotton, linen or
viscose without special
finishes
60
40
5kg
5kg
90-100
60-70
#1200rpm
##1100rpm
Non-colourfast cotton, linen
& viscose
#1200rpm
##1100rpm
E
F
Coloured nylon, polyester,
acrylic/cotton mixtures,
cotton or viscose with
50
40
3kg
3kg
50-60
45-50
30-35
900rpm
900rpm
900rpm
special finishes (eg. drip dry),
coloured polyester/cotton mixtures
Acrylics, acetates &
tri-acetate blends of
these fabrics with wool,
polyester/wool blends
G
H
Quickwash for freshening up
lightly soiled items
Incoming
Household
Supply
0.9kg
WARNING: Not for woollen items.
Woollen blankets, wool
mixtures with cotton or
rayon, silk
40
40
2.7kg
1.4kg
40-45
40-45
900rpm
900rpm
J
Shrink resistant
machine-washable wool
#
Maximum spin speed for Models WM53 and WM55 only.
##
Maximum spin speed for Models WM56 only.
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11
Wash Features
Button Selection
To select an optional wash feature, press button and a colour band will become visible.
Press again to cancel.
Option Buttons
Economy Wash
Save money and time on lightly soiled loads.
Lightly soiled clothes are washed at the temperature of the incoming household water
supply.
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Programme ‘A’ is heated to a reduced temperature of 30°C.
Not available with programme ‘H’.
Half Load
Save money and time on smaller loads
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Reduces the quantity of water used for rinsing.
Not available with programme ‘A’.
Note: Remember to cancel buttons after use!
Automatic Features
Pulse Spin for ModelS WM56/55/53
Helps reduce wear and tear on your wash items.
Pulse spin is an automatic function where a long steady spin is followed by a 30 second burst at
the maximum speed of your appliance to enable safer, more efficient water extraction.
Intelligent Care
Your appliance has an inbuilt feature to prevent it spinning with an unbalanced load, avoiding
excessive vibration and prolonging the life of the appliance.
12
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Washcare
Tips
Weight of
Wash Load
Two examples of
typical wash loads for
different types of fabric
Before washing laundry:-
G
G
Pre-treat stains.
COTTON
2 Bath Towels
4 Shirts
Close zips, tie belts, strings etc... and press studs to prevent
tangling.
G
G
Remove paper/tissues from pockets.
5 Blouses
Remove sharp objects or coins from pockets as they may
damage clothes.
1 Set of Pyjamas
4 Sets of Underwear
G
Limit size of absorbent loads ie.; towels, to 3kg (7lb) to give
good washing/rinsing results.
= 5kg
G
G
Place small items in a wash bag.
SYNTHETIC
2 Children’s Dresses
4 Shirts
Check wash labels as some items may require a cool
programme.
G
G
G
Wash non-colour fast items, woollens or really dirty clothes
separately as they may affect other items.
4 Blouses
1 Set of Pyjamas
4 Sets of Underwear
Laundry will not wash properly if you over load your
appliance.
= 3kg
Laundry without a wash label should not be machine
washed.
Spin only option...
IMPORTANT INFORMATION: Before selecting a programme, ensure the mains button is in the
‘OFF’ position.
To select long spin, turn wash
dial clockwise until pointer
aligns with ( Fig 1).
For a short spin turn
wash dial and align
pointer to
(Fig 2).
Press the mains button ‘ON’.
Fig 1
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Fig 2
13
IMPORTANT INFORMATION: The Main Wash Indicator has been preset to
dispense powder detergent only. If you wish to dispense liquid
detergent see instructions for ‘Changing the Main Wash Indicator’ opposite.
The Dispenser Drawer
1
2
3
4
5
6
Index
1. Drawer Latch.
2. Button.
3. Main Wash Indicator position
for ‘Powder’.
4. Liquid or powder detergent
compartment (pre-set to
dispense powder only).
5. Prewash detergent.
6. Fabric conditioner
compartment.
Choose a Suitable Detergent
G
Hotpoint recommend the Persil range of detergent products.
G
Select ‘low suds’ automatic powder, designed specifically for automatic washing machines
or washer/dryers.
G
G
Follow manufacturer’s dosage recommendations. Do not under dose, you will not achieve a
clean wash for your wash items.
You will need up to 50% more detergent in hard water than in soft water areas to obtain
the same wash results.
Note: Hotpoint recommend dispensing detergent from the drawer to achieve the best wash results.
14
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Dispensing Liquid Detergent
Changing the
Main Wash
Indicator
The Main Wash Indicator has
been fitted, ready to
dispense ‘Powder’
Max- 150ml
100ml
detergent only.
50ml
Fig. 1
Fig. 2
Refer to detergent manufacturer’s instructions for dosage and
pour liquid into the compartment (Fig. 1).
WARNING
Note: The ‘Liquid Detergent’ Main Wash Indicator features 3
lines which represent the dosage of liquid to be used (Fig. 2).
We recommend that you do not exceed the maximum limit
of 150ml.
G Do not dispense
detergent tablets from
the dispenser drawer.
Refer to detergent
manufacturer’s
Pull drawer out until it
1
reaches its stop.
Dispensing
Powder
Detergent
instructions.
To achieve optimum wash
results we recommend that
you use the detergent
manufacturer’s dispensing cup
to dispense no more than 300
Fig. 3
ml of powder (Fig 3).
Press down on button to
2
release drawer latch,
remove drawer.
Dispensing
Fabric
Conditioner
Pour fabric conditioner into
compartment (Fig 4). We
recommend that you do not
exceed the maximum level
indicated.
Fig. 4
Lift ‘Powder’ indicator
3
out of slots, rotate and
reposition for ‘Liquid’
ensuring it is secure.
Using a Dosing Ball
To obtain claimed energy label
Fig. 5
wash performance for a 60°C
cotton wash, dispense powder
detergent in a dosing ball, placed
in an upright position in the
centre of the wash load (Fig 5).
To receive a ‘FREE’ dosing ball,
phone: UK 0800 243 131 or
Republic of Ireland:
1800 386 386
Re-locate drawer and
4
push firmly back into
place.
15
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Cleaning
WARNING
Removing & Cleaning the
Dispenser Drawer &
Compartments
Cleaning the
Exterior
G Do not clean any part of
your appliance with
abrasive cleaners,
scouring agents, acids,
chlorine based bleach or
metal polish as they may
cause damage.
Note: It is advisable to clean the dispenser drawer regularly.
Use a damp cloth or silicon
polish to clean the exterior
surfaces of the appliance.
Cleaning the
Door Bowl
Pull dispenser drawer
out until it reaches its
stop.
Press button to release
drawer latch and remove
dispenser drawer.
2
1
Clean internal surface of the
door bowl regularly with a
soft cloth. A build-up of soap
powder and water hardness
residue may result in water
leaking from the door.
Clean and dry dispenser
drawer and internal fixed
compartment thoroughly.
Re-locate dispenser
drawer and push firmly
back into place.
3
4
Maintenance Wash
If using liquid detergent regularly or washing at low temperatures, we recommend a
maintenance wash two or three times a year to avoid build up of greasy deposits and water
hardness residue. Simply run programme ‘C’ without laundry using the usual amount of
detergent.
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16
Troubleshooting...
My appliance will not start...
The laundry has not spun dry...
G
Is the appliance plugged in and switched ‘ON’?
Is the socket OK? Try another appliance in
the socket.
G
Did the water pump out? See ‘Installation’
pages 4, 5, 6 & 7.
G
G
Did you use a short spin programme on a
non-synthetic load?
G
G
Is the fuse in the appliance plug OK? If not,
replace it. See ‘Electrical Supply’ page 2.
Did you check the water supply was flowing
before connecting the hoses to appliance inlet
valves. See ‘Hot & Cold Fill’ page 6.
Your appliance may have an unbalanced wash
load. Check that there is no water visible in the
drum, it could be hot and spill out. Open the
door, redistribute the washed clothes by hand
and reselect the appropriate final spin on the
wash dial.
G
Are the hoses correctly connected, unkinked and
water supply taps to the appliance fully turned
on? See ‘Installation’ pages 4, 5, 6 & 7.
Have you pressed the ON/OFF button?
A green band is visible on selection.
Have you closed the door firmly?
G
G
If washing only one item add another to help
balance the load.
It will not pump out the water...
The door will not open...
G
G
G
Has the drain hose been installed correctly?
G
Has the programme finished?
See ‘Installation’ pages 4, 5, 6 & 7.
Your appliance has an interlocking door system
which cannot be opened when a programme
has been selected, the appliance is switched
‘ON’ and the indicator light is illuminated.
See ‘Getting to know your Appliance’ pages
8 & 9.
Is the hose kinked? See ‘Installation’ pages 4,
5, 6 & 7.
If you have connected your appliance to a sink
waste system ensure that you have cut out the
membrane on the under sink waste disposal unit,
and check that the unit is not blocked with lint.
See ‘Installation’ pages 4, 5, 6 & 7.
If the appliance is still not working
contact:
Service
On completion of a programme the indicator light
will take approximately 1-2 minutes to go out before
the door can be opened.
UK: 08709 066 066
Republic of Ireland:1850 302 200
you will be asked for the following
information:-
It’s Leaking...
G
Are the fill hoses tightened correctly? Perhaps the
washers are not sealing properly.
Is the standpipe or household drain blocked? You
will need to call a plumber if you cannot clear the
blockage.
The dispenser drawer will not close
properly...
G
G
G
Name, address and post code
Telephone number
G
Model/serial number and
colour, which can be found
on the inside of the door
Date of purchase
G
Is the drawer clogged with detergent? See
‘Cleaning’ page 16.
My appliance will not dispense detergent...
G
Have you selected the wash programme
G
G
Steam is coming from the dispenser drawer...
The appliance is designed to vent steam from the
dispenser drawer during hot washes.
correctly?
Clear and concise details of
the query or fault.
Failure to correctly align pointer at the start of the
wash programme will result in the detergent not
being dispensed. See ‘Wash Dial’ page 9.
Remember you may be charged for
a service call if a problem with
your appliance is caused by
incorrect installation or
misuse.
Suds are coming from the dispenser drawer...
The programme takes a long time...
Some programmes do take a long time. Other things
G
Have you used the correct amount of detergent
suitable for automatic washing appliances?
See ‘Detergent & Fabric Conditioner’ page 15.
If you have used the wrong type, flush out your
appliance by selecting a rinse programme.
Follow instructions on the detergent pack,
taking into consideration load size, soiled loads
and water hardness.
which can extend programme times include:
G
Low temperature or pressure of the incoming
hot water. See ‘Installation’ pages 4, 5, 6 & 7.
G
G
It makes a noise or vibrates during a spin
programme...
If the noise is excessive you should check:
G
G
Has the transit bracket been removed?
Have you removed loose items such as coins etc...
from the pockets as these can rattle about inside
the appliance drum and cause damage.
There is water in the fabric conditioner
compartment...
G
Clean dispenser drawer and compartments. See
‘Cleaning’ page 16.
G
Have you adjusted the feet to stabilise the
appliance? See ‘Installation’ pages 4, 5, 6 & 7.
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Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise – valid for ninety days after
you have purchased your Hotpoint product. If there is a technical problem with your
Hotpoint appliance, call Hotpoint Service. If necessary we will arrange for an engineer to call.
If the technical problem is not resolved under this Guarantee, Hotpoint will replace your
appliance or, if you prefer, give you your money back.
Hotpoint After Sales Service
Hotpoint appliances carry for the first 12 months a fully inclusive parts and labour guarantee
plus FREE replacement parts for the first 5 years provided that they are fitted by our own
Service Engineer. When the 12 months parts and labour guarantee expires we offer two after
sale service options:
Repair Service
UK: 08709 066 066 or Republic of Ireland: 1850 302 200
Call our National Service Line and benefit from our additional 5 years FREE parts. Although the
engineers time and labour is chargeable, all repairs carry a fully inclusive parts and labour
guarantee for 12 months from the date of the repair.
Note: Chargeable service is offered on the basis of payment on completion to our
service engineer, who will issue a receipt.
Extended Warranties
To join: UK 08709 088 088 or Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint offer
two Service Cover Plans to give you complete peace of mind. They enable you to extend your
first 12 months labour guarantee by either 1 or 4 years, so that you can have FREE repairs
during the membership period.
Service Cover
FREE service repairs for a single Hotpoint appliance during the period of
cover. At an additional cost Service Cover with Maintenance includes an
Annual Electrical & Safety Check along with replacement of any parts
necessary.
Kitchen Cover
An annual payment covers repairs for all your Hotpoint appliances which
are less than ten years old. Additional Hotpoint appliances purchased after
you have joined Hotpoint Kitchen Cover are automatically included during
the annual period of cover without further charge.
Easy Payment Methods
We offer a number of payment methods; cheque, credit card, switch, cash or by taking
advantage of one of our Service Cover Plans you can spread the cost by direct debit. For further
details telephone: 08709 088 088.
Appliance Registration
To benefit from the above options, complete and return the Appliance Registration
Questionnaire supplied with this appliance. Full details and costs of our Service/Kitchen Cover
options together with an application form, will then be sent to you towards the end of the 12
month guarantee period.
Hotpoint Genuine Parts & Accessories
A wide range of parts and accessories are available from Hotpoint Genuine Parts & Accessories
Mail Order Hotline UK: 08709 077 077 or Republic Of Ireland: 01 842 6836
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Hotpoint Guarantee
From the moment your appliance is delivered,
Hotpoint guarantees it for five years.
G
Hotpoint appliances carry a fully inclusive
12 months parts and labour guarantee plus
FREE replacement parts for the first five
years provided that they are fitted by our
own Service Engineer (evidence will be required of
date and place of purchase).
G
All Hotpoint servicing is carried out by our own Service
Organisation located throughout the United Kingdom and
Republic of Ireland. We will be happy to deal with any problems
which you may have.
Our Engineers ensure every effort to avoid damage to floor
coverings and adjacent units when carrying out repairs/service
work, but in locations where the Engineer advises you that it will be
impossible to move appliances without risk of damage, he will only
proceed with your approval that no liability is accepted.
Guarantee Terms & Conditions
Your Guarantee is only applicable in the United Kingdom or Republic
of Ireland and is subject to provision(s) that your
appliance:
G
Has been used solely for domestic purposes and is on domestic
premises ie. not for commercial or trade use.
G
G
Has been used solely in accordance with this instruction book.
Has been properly connected to a suitable electrical supply
voltage as stated on the appliance rating plate.
G
Has not been subject to misuse, accident, modified or repaired
by anyone other than our own Service Engineers.
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Key Contacts
Service
UK: 08709 066 066
Republic of Ireland: 1850 302 200
You will be asked to quote the Model Number and Serial Number, which
can be found on the inside of the door.
Genuine Parts & Accessories
Mail Order Hotline
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
Extended Warranty
To join: UK 08709 088 088
Republic of Ireland: 1850 502 200
For further product information
08701 50 60 70
All Hotpoint Services are offered as an extra benefit
and do not affect your statutory rights.
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB.
July 2002 Part no. 016451609-01
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PRINTED BY: SIMLEX FOUR ASHES, WOLVERHAMPTON
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