HP Hewlett Packard Switch 480 0005 00 15 User Manual

Tenor® Carrier MultiPath  
Switch (CMS)  
t Guide  
Produc  
0-15  
P/N 480-0005-0  
Tenor and Quintum are registered trademarks. Tenor Carrier MultiPath Switch (CMS), PacketSaver,  
Quintum Technologies, Inc., VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trade-  
marks of Quintum Technologies, Inc.  
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System Controller Card (Available for CMS P1.5.x ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15  
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About this Guide  
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About this Guide  
What’s included?  
This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are  
included:  
About this Guide: Describes what is included in the Product Guide, including typographical conventions.  
Chapter 1: Overview. Includes a general overview of the product, including a description of the Tenor  
CMS’s features and capabilities.  
Chapter 2: Hardware Components. Hardware description, including the chassis, WAN cards (T1, E1,  
DS1), DSP Resource cards and the CPU/System Controller Card.  
Chapter 3: Installation. Describes how to install the Tenor CMS unit, including how to connect, power  
up and assign the IP address.  
Chapter 4: Getting Started via Command Line Interface (CLI). This chapter tells you how to access the  
CLI and execute commands. A description of each CLI mode is also included.  
Chapter 5: Working with SNMP. This chapter describes the SNMP protocol and how to use it with the  
Tenor CMS.  
Chapter 6: Call Detail Recording. Describes the Call Detail Recording (CDR) feature, including how to  
set up the CDR server and assign a password. In addition, instructions for reading CDR output is also  
included.  
Chapter 7: System Alarms. Describes how to monitor and view alarms via Command Line Interface  
(CLI).  
Chapter 8: Diagnostics/Maintenance. Describes how to troubleshoot and monitor the health of the sys-  
tem.  
Chapter 9: Using IVR. Describes the Interactive Voice Response (IVR) system for support of pre-paid  
and post-paid calls.  
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network. A general overview of VoIP and  
how it relates to the Tenor CMS switch.  
Appendix B: Specifications/Approvals: A list of Tenor CMS’s specifications and approvals.  
Glossary  
Index  
Warranty  
2
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About this Guide  
Typographical Conventions  
Product Guide Conventions  
Certain typographical conventions are used throughout this product guide. See below.  
All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I).  
All text commands you enter via Telnet session or command line typing appear in italics (e.g., type  
active).  
There are three types of special text that are designed to reveal supplemental information: Note, Warn-  
ing, and Caution. See below.  
A NOTE provides additional, helpful information. This information may tell you how to do a certain  
task or just be a reminder for how-to’s given in previous sections. (i.e., For a list of valid commands at  
any time, type ?)  
A WARNING provides information about how to avoid harm to your VoIP equipment or other equip-  
ment (i.e., Do not stack more than 4 units together.)  
A CAUTION provides information about how to avoid injury to yourself or to others (e.g., Do not install  
the equipment during a lightning storm).  
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Preface-3  
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About this Guide  
Finding Help  
Refer to the Product Guide for help. The Table of Contents and Index tells you where to find information eas-  
ily; the glossary defines specific terms. See Appendix A: Getting Acquainted with Tenor CMS in the VoIP Net-  
work for detailed information about VoIP terms and concepts.  
Extensive configuration help is available via the Command Line Interface help system. Just type help or ?  
from any prompt to obtain help. See Chapter 4: Getting Started with Command Line Interface (CLI) for more  
information.  
4
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Chapter 1: Overview  
This chapter gives you a general overview of the Tenor® Carrier MultiPath Switch (CMS), including feature  
descriptions and capabilities. You will also find information about the organization of this product guide.  
Specifically, the following topics are covered:  
! A description of Tenor CMS  
! Typical implementations  
! Features and capabilities  
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Chapter 1: Overview  
What is Tenor CMS?  
The Tenor Carrier MultiPath Switch (CMS) is a high-density VoIP (Voice over Internet Protocol) H.323  
switch that digitizes voice and fax data and transmits it over the IP network. Tenor CMS is available in three  
configurations: CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot); each is a slotted, scalable system that  
intelligently switches calls over both the IP network and the PSTN in order to ensure high quality voice. Tenor  
CMS functions as a gateway, gatekeeper, and a border element. The gateway converts circuit switched calls to  
VoIP calls, the gatekeeper performs IP call routing functions, and the border element distributes the call rout-  
ing directories throughout the network.  
Each Tenor CMS is available with either AC or DC input power.  
NOTE: Figure 1-1 illustrates Tenor units with AC power.  
Figure 1-1 Tenor CMS VoIP Switch  
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The slotted system architecture boasts peripheral cards, which interface to various Wide Area Networks  
(WANs). Tenor CMS connects to T1/E1 lines operating in either a trunk circuit or line circuit configuration.  
The individual spans within the Tenor CMS may connect to either the PSTN or to T1/E1 termination equip-  
ment on the user premises (i.e., PBX).  
The high performance System Controller/CPU card provides up to four 10/100BaseT connections and one  
RS-232 serial port connection; this card is an intelligent call routing engine which regulates system resources  
and configuration while coordinating all voice traffic activity in the unit. The DS1, T1, and E1 cards provide  
connections. The DS1 card also provides DSP processing (DSP is a signal processing resource; it performs  
1-2  
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Chapter 1: Overview  
functions such as voice packet generation and multiplexing). You can also use an individual DSP card for this  
purpose.  
Tenor CMS is managed by a unique Command Line Interface (CLI) management system. Through the CLI,  
you can configure remote and local units. Just log on and configure items like chassis information, trunk  
groups, signaling data, etc. In addition, you can assign specific numbers to be routed over the PSTN, rather  
than IP. The CLI also provides a comprehensive on-line help system at your fingertips.  
Quality of service is virtually guaranteed. SelectNetTechnology provides a “safety net,” which monitors  
the IP network performance for VoIP calls. If the performance characteristics become unacceptable—accord-  
ing to the specifications you assign— the call will be switched to the PSTN automatically. The unit’s simple  
plug and play embedded system architecture brings VoIP technology to your network without changing your  
existing telephony infrastructure. Your network stays as is and the call type is transparent to the user. This  
technology boasts quality voice without compromising reliability.  
Features  
The Tenor CMS’s specific features are explained below.  
Unique Design  
Tenor CMS is a compact PCI chassis that supports the transmission of VoIP traffic via Ethernet connections. It  
packs powerful VoIP features into one rack-mountable, slotted unit. In addition, the unit includes design fea-  
tures such as load sharing power supplies and peripheral cards; the chassis is available in AC or DC power.  
A high performance backplane supports two types of chassis-side busses: TDM and packet. TDM supports  
2048 full duplex channels; it is used for transporting circuit switched traffic. The packet bus is used for carry-  
ing packet-oriented data.  
The slotted system architecture enables you to set the VoIP capabilities to suit your network’s needs; it is  
available in three configurations: CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot) Through WAN inter-  
face cards and DSP resources, you configure the number of VoIP channels your network requires.  
State-of-the-Art Configuration and Network Management  
A System Controller/CPU card controls all activity in the chassis; it passes all configuration information you  
set via CLI to the other peripheral cards (T1, E1, DS1) and DSP resources. In addition, the DS1 card enables  
you to employ T1, E1, and DSP functionality in the same card. Through the System Controller/CPU card, you  
can connect a PC’s console port as well as an Ethernet hub, switch, or router. In addition, the System Control-  
ler/CPU card provides one 10/100BaseT Ethernet port.  
Once connected, the robust Command Line Interface (CLI) makes configuring a Tenor CMS easy. Through  
the CLI, you are able to set all configuration parameters, such as chassis, signaling, and call type features. You  
access the CLI through a simple telnet session. The state-of-the-art online help system, built into the CLI, pro-  
vides help for all features and functionality. Just type help at any prompt, and data about that field will be dis-  
played.  
SelectNet™ Technology Safety Net  
Tenor CMS’s built in SelectNetTechnology safety net feature virtually guarantees that each call going VoIP  
will not only be routed successfully, but will deliver high voice quality.  
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Chapter 1: Overview  
If the network conditions for an IP call become unacceptable—according to the delay and packet loss specifi-  
cations you configure—Tenor CMS will switch the call to the PSTN automatically and transparently. The  
Tenor CMS continuously monitors your data network for jitter, latency and packet loss, and transparently  
switches customer calls to the PSTN when required.  
Dynamic Call Routing  
Tenor CMS’s intelligent call routing capabilities are state-of-the-art. The chassis automatically detects and  
supports two call types: voice and fax.  
Tenor CMS will first identify the call origination site —trunk circuit, line circuit, or IP routing group —and  
then route the call according to any parameters you configure in the routing database. Each call may be routed  
via circuit switched path between any two circuit groups, or compressed and transported via VoIP when con-  
necting to an IP routing group. Trunk circuits are those that typically connect to another circuit switched net-  
work such as the PSTN. Line circuits typically connect to a termination device on the user premises, such as a  
PBX.  
Multiple Channels/Signaling Supported  
Any combination of DS1, or T1 and E1 cards (up to 4) may be used to achieve up to 960 channels. The Tenor  
CMS provides support for most Channel Associated Signaling (CAS) and ISDN protocols.  
Fractional T1/E1 Support  
Tenor CMS supports Fractional T1/E1.  
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PacketSaver™  
PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple  
calls flowing between two endpoints. PacketSaver minimizes bandwidth usage by aggregating samples from  
multiple VoIP conversations and packing them into a larger IP packet with a single IP header. The process  
removes the need to send a bulky IP header with individual voice packets. As a result, it eliminates the trans-  
mission of redundant information.  
.
Conventional VoIP Transmission Sends Many Redundant Packet Headers  
Tenor CMS  
Tenor using PacketSaver to Minimize Bandwidth Usage  
Tenor CMS  
IVR/RADIUS support  
Interactive Voice Response (IVR) is a feature of the Tenor CMS that enables you to offer services, such as Pre-  
paid calling cards and Post-paid accounts, to your customers.  
The Tenor CMS uses the RADIUS (Remote Authentication Dial-In User Service), for authenticating and  
authorizing user access to the VoIP network, including ANI Authentication (Types 1 and 2). The RADIUS is a  
standard protocol which provides a series of standardized message formats for transmitting and receiving  
dialed information, account data and authorization codes between the network access gateway and the billing  
server. As a result, the RADIUS enables the Tenor CMS to interoperate directly with billing server application  
software from a wide range of vendors. To provide redundancy, the Tenor supports two RADIUS servers: Pri-  
mary and Secondary.  
Easy Connect to Console  
Plugging a serial cable (for CPU) or null modem cable (for System Controller) between the System Control-  
ler/CPU card’s asynchronous RS-232 port and a serial port of your PC, will allow local chassis management.  
Through the console connection, you are able to assign an IP address. In addition, if you are directly con-  
nected to the chassis, you are able to configure that chassis via Command Line Interface (CLI).  
H.323 Gatekeeper Call Control Management  
The Tenor CMS chassis’s built-in H.323 gatekeeper performs IP call routing functions, such as call control  
and administrative services to another Tenor CMS unit, or another H.323 endpoint. The gatekeeper’s function-  
ality complies with the H.323 industry specifications for voice control and management. See H.323 Gate-  
keeper Services, later in this chapter, for more information.  
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Chapter 1: Overview  
Powerful System Monitoring  
There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs appear on  
the front of the unit (for CMS -14 slot) and the front of WAN interface cards, as well as on the DSP cards, and  
the System Controller/CPU card. The LEDs light up according to operations and alarms the system is experi-  
encing. Through the Command Line Interface (CLI) management system, you can view a list of active system  
alarms, as well as view an alarm history. Each alarm indicates the chassis’s operational status. Tenor CMS is  
also SNMP-capable with HP® Openview™ support.  
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Chapter 1: Overview  
Capabilities  
The Tenor CMS’s specific capabilities are explained below. For illustration purposes, the Tenor CMS (14 slot)  
is pictured.  
Line Circuit Originated Calls  
Calls coming from a Line Circuit may be switched to either the data network as a VoIP call or to a Trunk Cir-  
cuit typically for connection to another circuit switched network such as the PSTN. The routing decision made  
by the Tenor CMS is based upon your configuration and the dialed number.  
Figure 1-2 Line Circuit Call Routing  
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Trunk Circuit Originated Calls  
A call coming from a Trunk Circuit may be switched to either the data network as a VoIP call, a Line Circuit,  
or trunk typically for connection to a termination device on the users premises such as a PBX. The routing  
decision made by the Tenor CMS is based upon your configuration and the dialed number.  
Figure 1-3 Trunk Circuit Call Routing  
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Intra-trunk Routing - “Hairpinning”  
As a result of intra-trunk routing, incoming calls from a particular Trunk Circuit are switched by Tenor CMS  
to be routed back out the same trunk circuit routing group.  
Figure 1-4 Intra-Trunk Routing  
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Data Network Calls  
Calls coming from the data network can be routed to the Line circuit or Trunk circuit spans. The Tenor CMS  
will route calls based upon the dialed number. If the number is configured as a local phone number, the call  
will be sent to a Line circuit for termination, otherwise the call is considered a “Hop-Off call” and the Tenor  
CMS sends it out through a Trunk circuit span, typically connected to the PSTN.  
Figure 1-5 Data Network Call Routing  
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Other Call Routing Options  
There are several routing tables you can configure via the Command Line Interface (CLI) to adjust how the  
Tenor CMS unit routes specific calls. For example, you may want to configure 911 as a “bypass number”,  
which means that all 911 calls coming into Tenor CMS from the line circuit will be routed directly to a Trunk  
circuit presumably connected to a PSTN. Bypass calls are never routed over IP.  
There are four types of routing databases you can configure: Bypass Directory Numbers (BPN), Local Direc-  
tory Numbers (LDN), Hop-Off Directory Numbers (HDN) and Static Route. Bypass Directory Numbers are  
directly routed from a Line circuit to a Trunk circuit. Local Directory Numbers are phone numbers that are  
reachable through local Line Circuits. Hop-Off Directory Numbers are phone numbers that can be routed over  
the IP to another Tenor location and then out to the Trunk circuit, possibly to the PSTN as a local call. Static  
Routes are used between networks and other H.323 devices that are not registered to the network through the  
Border Element (such as non-Quintum gateways).  
Virtual Tie Line  
Tenor CMS can emulate a tie trunk. It provides all of the functionality of a tie trunk, including the consider-  
able cost savings, but eliminates the need for a PBX trunk to be configured, or marked as a tie trunk. A tradi-  
tional tie trunk is a PBX-configured direct connection between two PBXs in separate locations. The tie trunk  
bypasses the PSTN network.  
Your PBX does not need any additional configuration. Tenor CMS treats all the trunks the same without com-  
promising voice quality.  
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Chapter 1: Overview  
Hop-off PBX Call  
Hop-off numbers are phone number patterns for calls to be routed out trunks. They are entered in a  
HopoffNumberDirectory and associated with TrunkCircuitRoutingGroups that govern the trunks where  
matching calls should be sent.  
Tenor CMS supports those Hop-off PBX calls where the destination Tenor CMS is programmed to route the  
call to the PSTN via Trunk Circuit. (A Hop-off PBX call is a toll call which hops through a private network to  
reduce or eliminate the toll charge.) The destination Tenor CMS unit is configured with the phone numbers to  
be “supported” for this feature.  
SNMP Support  
The Tenor CMS unit supports Simple Network Management Protocol (SNMP), the standard protocol used to  
exchange network information between different types of networks. The Tenor CMS unit acts as an SNMP  
agent—using HP Openview—to receive commands and issue responses to the network manager. The network  
manager will then be able to perform certain functions, such as receiving traps from Tenor CMS.  
Call Detail Recording  
Through the Call Detail Record (CDR) feature, the Tenor CMS may generate a call record at the completion of  
each call, typically for accounting purposes. A CDR is a string of data that contains call information such as  
call date and time, call duration, calling party, and called party. Tenor CMS may store call detail records  
locally or they can be sent to a CDR server within the network. The CDR contains sufficient information to  
capture billing data, which can be used to create billing reports by third party billing software.  
1-10  
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H.323 Gatekeeper Services  
Gatekeeper  
A Gatekeeper in an H.323 network provides call control services and other services to H.323 endpoints (i.e.,  
gateways, terminals, and MCUs). The Tenor CMS has a built-in H.323 gatekeeper which complies to the  
H.323 industry specifications for voice control and management. The gatekeeper performs call routing func-  
tions for calls entering and exiting a site.  
The Gatekeeper performs IP call routing functions, such as call control signaling and call authorization for  
Gateways, IP phones, and H.323 terminals. The Gatekeeper communicates with other Gatekeepers through a  
Border Element. When using a group of Tenor CMS units, you can assign one unit as the Gatekeeper for the  
network. We recommend you configure each CMS as its own gatekeeper.  
Tenor CMS supports gatekeeper to gatekeeper communication using LRQ (Location Request) messaging  
scheme.  
Zone Management  
A zone is a group of H.323 defined endpoints controlled by a Gatekeeper. Endpoints can be gateways (i.e.,  
Tenor CMS), terminals, and/or multipoint conferencing units (MCUs). Endpoints establish control channels  
with a gatekeeper for registration, admission, security, and call routing information about the endpoint is sent  
to the gatekeeper, including: IP address, unit type (gateway, terminal, or MCU) and routing information (such  
as phone numbers, number patterns, etc.).  
A collection of zones is an administrative domain. An administrative domain provides call routing services for  
its zones through gatekeeper to gatekeeper messages or gatekeeper to border element messages (see Border  
Element” for more information).  
Call Registration  
H.323 endpoints in the same zone register with the designated gatekeeper. When registration is complete and a  
call is originated, the call request is sent to the gatekeeper. The call request provides the Gatekeeper with the  
dialed number and requests the routing information. The gatekeeper confirms the dialed number and supplies  
the endpoint with the destination IP address. For example, a Tenor CMS’s gatekeeper will act as the gate-  
keeper for that zone and all of the other endpoints will register with it.  
Border Element  
The Tenor CMS’s gatekeeper uses a border element to gain access to the routing database of the administrative  
domain for the purpose of call completion or any other services that involve communications with other end-  
points out of the administrative domain. The border element functionality is built into the Tenor CMS unit,  
along with the gateway and gatekeeper.  
The primary function of the border element is to collect, manage, and distribute call routing information. A  
gatekeeper will establish a service relationship with a border element; the gatekeeper provides its zones capa-  
bilities and the border element shares call routing capabilities of other zones in the administrative domain.  
Through the border element, gatekeepers from multiple zones will be able to communicate.  
A border element also establishes relationships with other border elements to route between administrative  
domains. If a gatekeeper cannot resolve an address, it contacts the border element.  
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In addition, if you are using more than one CMS unit, you can configure one of the border elements for that  
zone. The Tenor CMS unit provides two border elements: primary and secondary. These work together as one  
entity to provide redundancy and fault tolerance; there are no hierarchical differences.  
Gatekeeper  
Zone  
Gatekeeper  
Gatekeeper  
Gatekeeper  
Zone  
Zone  
Zone  
Border Element  
Border Element  
Gatekeeper  
Zone  
Gatekeeper  
Zone  
Administrative Domain  
Administrative Domain  
Call Services  
Gatekeepers provide services such as addressing, authorization and authentication of terminals and gateways,  
bandwidth management, accounting, billing, and charging. Gatekeepers also provide call-routing services.  
Specifically, the Tenor CMS Gatekeeper provides the functions which follow:  
Address Translation. The gatekeeper translates telephone numbers into IP addresses and vice versa. It per-  
forms Alias Address (phone number) to Transport Address (IP address) translation when an endpoint requests  
service. The Gatekeeper uses a translation table to translate an Alias Address (an address such as an H.323  
identifier that a user may not understand) to a transport address. The translation table is updated using Regis-  
tration messages.  
Autodiscovery. The gatekeeper is discovered in one of the following ways: An endpoint sends an IP broad-  
cast called a Gatekeeper Request message (GRQ) message (which includes that correct gatekeeper name) to  
discover a Gatekeeper OR the endpoint will discover a gatekeeper by its IP address.  
Routing. The gatekeeper identifies the IP address of endpoints in its administrative domain. The gatekeeper  
builds a routing database from information obtained from the border element and also from gateways and  
H.323 endpoints.  
Admissions Control. All H.323 endpoints must register and request permission to enter the gatekeeper’s  
zone; the gatekeeper will confirm or deny access to the network. The gatekeeper authorizes network access  
and protects the integrity of the network using Admissions Request (ARQ), Admissions Confirmation (ACF)  
and Admissions Reject (ARJ) messages.  
Configuration  
For the Gatekeeper/Border Element functionality, the following items are configurable via Command Line  
Interface (CLI):  
Primary Border Element IP Address. The IP address for the administrative domain’s Border Element  
(the Border Element is internal to the Tenor CMS unit; it is used to establish relationships with other  
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Chapter 1: Overview  
Tenor CMS units in other companies). There is generally only one Primary Border Element in each orga-  
nization.  
Secondary Border Element IP Address. The IP address for the alternate border element (the IP address  
the Tenor CMS uses as a Border Element) is in the administrative zone. There is generally only one sec-  
ondary Border Element in each organization.  
Discovery IP Address. The IP address a Tenor CMS uses to communicate with a Gatekeeper for service.  
Discovery Port. The H.323 standard port a Tenor CMS uses to discover a Gatekeeper.  
Registration Port. The H.323 standard port a Tenor CMS uses to register itself with a Gatekeeper.  
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Chapter 2: Hardware Components  
This chapter tells you what is contained in your hardware package. A description of each component is also  
included.  
Specifically, the following topics are covered:  
! Chassis  
! Power Supplies  
! WAN Cards  
! Cables  
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Chapter 2: Hardware Components  
Hardware Description  
Tenor CMS is available in CMS (14 slot), CMS960 (8 slot), and a CMS240 (2 slot).  
The CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot) provide network connection and functionality  
through WAN cards, DSP resource cards, and a system controller card/CPU card. Communication through the  
chassis backplane is achieved through the following: packet bus and TDM bus. The packet bus is used for car-  
rying packet-oriented data and the TDM bus is used for transporting circuit switched PCM traffic.  
For the AC unit, the front side of the chassis provides access to WAN cards (T1/E1/DS1), power supplies, the  
system controller card/CPU card, and DSP card; the rear side exposes the back portion of the transition cards  
for network connection as well as power cord connection.  
For the DC unit, the front side of the chassis provides access to WAN cards (T1/E1/DS1), DSP cards, the sys-  
tem controller/CPU card and power supplies. The rear side exposes the back portion of the transition cards for  
network connections, as well as the circuit breakers, power receptacles and power plugs.  
Through all of these units, you can connect up to four different points: Line Circuit (PBX), Trunk Circuit  
(PSTN), Data network (Ethernet LAN) and a PC.  
Board interoperability  
Certain boards are supported in certain releases; the chart which follows lists which boards are supported  
according to CMS release.  
Table 2-1 Board supported according to CMS Release  
Release  
P1.4.x and  
higher  
Release  
P1.3.x  
Release  
P1.5.x  
Release  
P2.4.x  
Release  
P2.5.x  
Board Type  
T1 Card  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
Yes  
E1 Card  
DS1 Card (with DSP  
module)  
DSP Card  
Yes  
Yes  
No  
No  
Yes  
No  
Yes  
Yes  
No  
No  
No  
Yes  
No  
No  
Yes  
System Controller Card  
CPU Card  
2-2  
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Chassis - CMS (14 Slot)  
The chassis is the 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP  
cards, and power supplies. The two system fans are installed at the top of the chassis. See the following sec-  
tions for unit front and unit back details; both the AC version and DC versions are illustrated and explained.  
Front (with AC power)  
NOTE: For pictorial purposes, Figure 2-1 shows the unit with 1 DS1 card and the CPU card.  
Figure 2-1 Tenor CMS Front View - AC unit  
System Fans  
WAN  
Card Slots  
Power  
Supplies  
Alarm Status  
Alarm Status  
CPU  
PCI  
CPU  
PCI  
1
2
DSP Bank  
1
2
Link TX/RX  
10/100  
Ethernet  
QUINTUM QUINTUM  
TECHNOLOGIES, INC.  
TECHNOLOGIES, INC.  
Reset  
M
T
Q
UINTUM M QUINTUM  
INC. INC.  
TECHNOLOGIES, TECHNOLOGIES,  
Span  
Status  
Link TX/RX  
1
1
5
2
3
2
3
6
7
8
4
10/100  
4
Ethernet  
CPU  
Hot Swap  
DS1  
Hot Swap  
Fault  
Fault  
Ground  
Strap  
Reset  
+3.3V  
+5V  
+12V  
-12V  
Air Filter  
On/Off Power  
Reset  
Button  
Ground Strap Socket  
Air Inlet  
Chassis LEDs  
Card Slots. Fourteen slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/  
System Controller Card.  
Power Supplies. Two load-sharing AC power supplies. The load sharing feature enables one power sup-  
ply to take over if the other fails.  
System Fans. Two system fans, accessible through a swing down panel via thumb screws are used to  
cool the chassis. These fans are “hot-swappable”, meaning you can remove/replace the fans while the  
unit is operational.  
Reset Button. Enables you to reset the system. This function will be supported in a future release.  
Ground Strap Socket. A ground connection is provided for ESD protection.  
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Air Filter. The Air Filter is accessible by opening the lower front panel. You do not have to turn off the  
chassis. For cleaning, see Chapter 8: Diagnostics/Maintenance.  
Chassis LEDs. The LEDs are indicators as to the status of the four DC outputs of the power supplies.  
When these are lit, they indicate the respective voltages are being output from the power supplies. When  
unlit, the voltage is not being supplied. See Chapter 8: Diagnostics/Maintenance for more information.  
On/Off Power: A switch to turn power on and off.  
Rear (with AC power)  
NOTE: For pictorial purposes, Figure 2-2 is shown with 2 DS1 cards and the CPU Card.  
Figure 2-2 Tenor CMS Rear View - AC unit  
Air Exhaust  
WAN Card  
Slots  
Link TX/RX  
1
1
1
2
3
4
2
2
1
3
3
2
4
4
3
1
1
4
2
2
10/100  
Ethernet  
3
3
4
4
Console  
10/100  
Ethernet  
10/100  
Ethernet  
Link TX/RX  
Link TX/RX  
Off On  
1
2
3
4
Config  
Link TX/RX  
Link TX/RX  
Power Inlet  
CPU  
DS1  
DS1  
©
Copyright 2001 Quintum Technologies Inc.  
100-240VAC  
50-60Hz  
Label  
Earth Ground Stud  
Ground Strap Port  
WAN Card Slots. The rear of the T1, E1, or DS1 WAN cards (the transition modules), is used for net-  
work connection. The quantity will vary depending upon the number of WAN cards you have inserted.  
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires a 110-240 VAC.  
Earth Ground Stud. A Ground Stud is provided to connect to earth ground.  
Ground Strap Port. A ground connection is provided for ESD protection.  
2-4  
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Front (with DC Power)  
NOTE: For pictorial purposes, Figure 2-3 shows the unit with 1 DS1 card and the CPU card.  
Figure 2-3 Tenor CMS Front View - DC unit  
System Fans  
Power  
Supplies  
Card Slots  
Alarm Status  
Alarm Status  
CPU  
PCI  
CPU  
PCI  
1
2
DSP Bank  
1
2
Link TX/RX  
10/100  
Ethernet  
QUINTUM QUINTUM  
TECHNOLOGIES, INC.  
TECHNOLOGIES, INC.  
Reset  
TM  
QUINTUM QUINTUM  
TECHNOLOGIES, TECHNOLOGIES,  
INC.  
INC.  
Span  
Status  
Link TX/RX  
1
1
5
2
3
2
3
6
7
8
4
10/100  
4
Ethernet  
CPU  
Hot Swap  
DS1  
Hot Swap  
Fault  
Fault  
Ground  
Strap  
Reset  
+3.3V  
+5V  
+12V  
-12V  
Air Filter  
Reset  
Button  
Ground Strap Socket  
Chassis LEDs  
Air Inlet  
Card Slots. Fourteen slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System  
Controller card.  
Power Supplies. Two load-sharing DC power supplies. The load sharing feature enables one power sup-  
ply to take over if the other fails.  
System Fans. Two system fans, accessible through a swing down panel via thumb screws, are used to  
cool the chassis. These fans are “hot-swappable”, meaning you can remove/replace the fans while the  
unit is operational.  
Reset Button. Enables you to reset the system. This function will be supported in a future release.  
Ground Strap Socket. A ground connection is provided for ESD protection.  
Air Filter. The Air Filter is accessible by opening the lower front panel. You do not have to turn off the  
chassis. For cleaning, see Chapter 8: Diagnostics/Maintenance.  
Chassis LEDs. The LEDs are indicators as to the status of the four voltage supplies. When these are lit,  
they indicate the respective voltages are being output from the power supplies. When unlit, the voltage is  
not being supplied. See Chapter 8: Diagnostics/Maintenance for more information.  
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Rear (with DC power)  
NOTE: For pictorial purposes, Figure 2-4 is shown with 1 DS1 card and the CPU card.  
Figure 2-4 Tenor CMS Rear View - DC unit  
Air Exhaust  
Link TX/RX  
1
1
2
Card  
3
4
2
Slots  
1
3
2
4
3
1
4
2
10/100  
Ethernet  
3
4
Console  
10/100  
Ethernet  
Link TX/RX  
Off On  
1
2
3
4
Config  
Link TX/RX  
Earth Ground  
Terminal  
CPU  
DS1  
-48 |RTN|  
-48 |RTN|  
-48 |RTN|  
-48 |RTN|  
Off  
0
On  
1
Off  
0
On  
1
©
Copyright 2001 QuintumTechnologies Inc.  
ESD Socket  
Power Receptacle  
Power Plug  
Power Receptacle  
Power Plug  
Circuit Breaker  
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network  
connection. The quantity will vary depending upon the number of cards you have inserted.  
Power Plug. Provides wire connections to the -42 to -60 VDC power from the DC feed(s) to the power  
receptacles. Both may be used, but only one is required (one must have the power connected to its power  
inlet connector).  
Power Receptacle. Power inlet receives DC power from the power plug.  
Circuit Breaker. There is one circuit breaker for each power connection; an arrow from each one indi-  
cates which breaker controls which power receptacle connection. The top circuit breaker controls the left  
power receptacle; the bottom circuit breaker controls the right power receptacle. When you push the  
rocker to ON, the breaker will be closed (a red indicator shows the user that the contacts are closed).  
When you push the rocker to OFF, the contacts will open. Both circuit breakers must always be open,  
even if only one power source is connected to the chassis, to ensure all power is disconnected from the  
power supplies.  
Earth Ground Terminal An earth ground terminal is provided to connect to a supplemental earth  
ground.  
ESD Socket. A ground connection is provided for ESD protection.  
2-6  
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Chassis - CMS960 (8 Slot)  
The chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP  
cards, and power supplies. See the following sections for unit front and unit back details; both the AC version  
and DC versions are illustrated and explained. The slots are 1-8; the bottom slot being slot number 1.  
Front (with AC power)  
NOTE: For illustration purposes, Figure 2-5 shows the unit with 4 DS1 cards and the CPU card.  
Figure 2-5 Tenor CMS960 Front View - AC unit  
Card Slots  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power  
Supplies  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power  
A.C. Power Supply  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power  
A.C. Power Supply  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power  
A.C. Power Supply  
Wrist Strap Ground Socket  
Card Slots. Eight slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/  
System Controller Card.  
Power Supplies. Three load-sharing AC power supplies; two are installed in the unit. Power supplies act  
in a load sharing manner. Two power supplies are standard, the third power supply is optional, and  
ensures redundancy if any one of the three fail.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
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Rear (with AC power)  
NOTE: For illustration purposes, Figure 2-6 is shown with 4 DS1 cards and the CPU card.  
Figure 2-6 Tenor CMS960 Rear View - AC unit  
Card Slots  
Strain Relief  
Mount  
1
0
Power Inlet  
Fuse  
On/Off Power Switch  
Supplementary  
Earth Ground  
Wrist Strap Ground Socket  
Card Slots. Eight slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/  
System Controller Card.  
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires 110-240 VAC.  
On/Off Power: A switch to turn power on and off.  
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the  
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor  
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)  
Fuse. Replaceable fuse. See Chapter 8: Diagnostics/Maintenance for more information.  
Supplementary Earth Ground. A supplementary earth ground connection is provided.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
2-8  
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Front (with DC Power)  
NOTE: For illustration purposes, Figure 2-7 shows the unit with 4 DS1 cards and the CPU card.  
Figure 2-7 Tenor CMS960 Front View - DC unit  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power Supplies  
Card Slots  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power Alarm  
D.C. Power Supply  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power Alarm  
D.C. Power Supply  
TM  
QUINTUM  
TECH N OLOGIES, IN C.  
Power Alarm  
D.C. Power Supply  
Wrist Strap Ground Socket  
Card Slots. Eight slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System  
Controller card.  
Power Supplies. Three load-sharing AC power supplies; two are installed in the unit. Power supplies act  
in a load sharing manner. Two power supplies are standard, the third power supply is optional, and  
ensures redundancy if any one of the three fail.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
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Rear (with DC power)  
CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply  
circuit to the earthing conductor at the equipment. See installation instructions.”  
Figure 2-8 Tenor CMS960 Rear View - DC unit  
Card  
Slots  
-48 RTN  
A
-48 RTN  
B
Circuit Breaker  
Power Terminal  
Supplementary  
Earth Ground  
Wrist Strap Ground Socket  
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network  
connection. The quantity will vary depending upon the number of cards you have inserted.  
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the  
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor  
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)  
Power Terminal. Provides screw terminal wire connections to the -40 to -60 VDC power.  
Supplementary Earth Ground. A supplementary earth ground connection is provided.  
Circuit Breaker. There is one circuit breaker for each power connection; lettering on each one indicates  
which breaker controls which power receptacle connection. When you push the rocker to ON, the  
breaker will be closed (a red indicator shows the user that the contacts are closed). When you push the  
rocker to OFF, the contacts will open. To ensure all power is disconnected from unit, open both circuit  
breakers.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
2-10  
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Chassis- CMS240 (2 slot)  
The 2 slot chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards,  
DSP cards, and a power supply. See the following sections for unit front and unit back details; both the AC  
version and DC versions are illustrated and explained. There are two slots, the bottom slot is slot number 1 and  
contains the CPU card.  
Front View (with AC power)  
Figure 2-9 Tenor CMS240 Front View - DC unit  
Card Slots  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
Power  
A.C. Power Supply  
Wrist Strap  
Ground  
Power Supply  
Socket  
Card Slots. Two slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System Con-  
troller card.  
Power Supply. One AC Power Supply.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
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Rear View (with AC power)  
Figure 2-10 Tenor CMS240 Rear View - AC unit  
Fuse  
Strain Relief Mount  
1
0
Power Inlet  
Wrist Strap Ground Socket  
Supplementary  
Earth Ground  
Card Slots  
On/Off Power Switch  
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the  
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor  
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord).  
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires 110-240 VAC.  
On/Off Power Switch. A switch to turn power on and off.  
Fuse. Replaceable fuse. See Chapter 8: Diagnostics/Maintenance for more information.  
Supplementary Earth Ground. A supplementary earth ground connection is provided.  
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network  
connection. The quantity will vary depending upon the number of cards you have inserted.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
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Front view (with DC power)  
Figure 2-11 Tenor CMS240 Front View - DC unit  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
Power Alarm  
D.C. Power Supply  
Card Slots  
Wrist Strap  
Ground  
Power Supply  
Socket  
Card Slots. Two slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System Con-  
troller card.  
Power Supply. One DC Power Supply.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
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Rear View (with DC power)  
CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply  
circuit to the earthing conductor at the equipment. See installation instructions.”  
Figure 2-12 Tenor CMS Rear View - DC unit  
Circuit Breaker  
-48 RTN  
Strain Relief Mount  
Supplementary  
Wrist Strap Ground Socket  
Earth Ground  
Card Slots  
Power Terminal  
Circuit Breaker. There is one circuit breaker for each power connection; lettering on each one indicates  
which breaker controls which power receptacle connection. When you push the rocker to ON, the  
breaker will be closed (a red indicator shows the user that the contacts are closed). When you push the  
rocker to OFF, the contacts will open. To ensure all power is disconnected from unit, open both circuit  
breakers.  
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the  
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor  
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)  
Power Terminal. Provides screw terminal wire connections to the -40 to -60 VDC power.  
Supplementary Earth Ground. A supplementary earth ground connection is provided.  
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network  
connection. The quantity will vary depending upon the number of cards you have inserted.  
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-  
tion.  
2-14  
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Chapter 2: Hardware Components  
System Controller Card (Available for CMS P1.5.x )  
The System Controller card is a single slot Compact PCI (Peripheral Component Interconnect) card which  
provides the central management functionality for the Tenor CMS unit. The controller card is the call routing  
engine for the system and coordinates all activity within the chassis, including system resources management/  
monitoring.  
The system controller card provides an interface for transferring VoIP data throughout the system and commu-  
nicating with other network cards via PCI bus.  
As the central point of system resource management, the system controller card implements the intelligent call  
routing and IP call signaling. The card also acts as an interface through which the user is able to perform net-  
work and system management functions. The system controller card is always inserted in slot 14 for the CMS  
(the slot nearest the power supplies, identified with a red card guide). See Figure 2-13.  
Figure 2-13 System Controller Card  
10/100  
Ethernet  
10/100 Ethernet Port  
Console Port  
Reset  
Console  
RST  
Abort  
ABT  
LEDs  
BFL CPU  
CPCI PCI  
TM  
10/100 Base-T Ethernet port. This port provides one RJ-45 jack for connection to a 10/100 BASE-T Ether-  
net LAN switch or hub via RJ-45 cable. The input/output signals are listed in Table 2-2.  
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Figure 2-14 10/100 Ethernet Port Pin order  
Table 2-2 Input/Output Signals for 10/100 Ethernet Port  
Pin #  
Signal  
Definition  
Transmit Data  
Color  
1
2
3
4
5
6
7
8
TX +  
TX -  
White w/orange  
Orange  
Transmit Data  
Receive Data  
Reserved  
RX +  
RSVD  
RSVD  
RX -  
White w/green  
Blue  
Reserved  
White w/blue  
Green  
Receive Data  
Reserved  
RSVD  
RSVD  
White w/Brown  
Brown  
Reserved  
2-16  
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Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 null modem cable  
at 38400 BPS 8N1, and no flow control. The input/output signals are listed in Table 2-3.  
Figure 2-15 DB-9 Female Connector Pin Order  
5 4 3 2 1  
9 8 7 6  
Table 2-3 Serial Null Modem Cable DB-9 Connector Pinouts  
Pin #  
Function  
Description  
1
2
3
4
5
6
7
8
9
RSVD  
RXD  
Reserved  
Receive Data  
Transmit Data  
Reserved  
TXD  
RSVD  
GND  
Signal Ground  
Reserved  
RSVD  
RSVD  
RSVD  
RSVD  
Reserved  
Reserved  
Reserved  
RST. Resets the System Controller board along with the entire chassis.  
ABT. Abort recessed push button switch used for internal Quintum use only.  
LEDs. LEDs provide a high level indication of the system controller card activity. Basic definitions follow.  
See Chapter 8: Diagnostics/Maintenance for a detailed description for troubleshooting purposes.  
BFL. Steady yellow light indicates the board has failed.  
CPU. Green light indicates the CPU bus is active.  
PCI. Green light indicates that the local PCI bus is busy.  
CPCI. Green light indicates the Compact PCI (CPCI) bus is busy.  
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Chapter 2: Hardware Components  
CPU Card (Available for CMS P2.x.x)  
The CPU card is a single slot Compact PCI (Peripheral Component Interconnect) controller card which pro-  
vides the central management functionality for the Tenor CMS unit. The controller card is the call routing  
engine for the system and coordinates all activity within the chassis, including system resource management/  
monitoring. The CPU card provides an interface for transferring VoIP data throughout the system and commu-  
nicating with the other network cards via PCI bus.  
As the central point of system resource management, the CPU card implements the intelligent call routing and  
IP call signaling. The card also acts as an interface through which the user is able to perform network and sys-  
tem management functions.  
When CPU card is inserted in the slot, it connects to an associated Rear Transition Module (RTM) in the rear  
of chassis.  
NOTE: For the purposes of this document, the term “CPU” card indicates the CPU application card and  
transition module as a single unit.  
Through the CPU card, you are able to perform system functions, such as resetting the system, connect to an  
Ethernet hub/switch, or connect to a PC. In addition, LEDs provide a high level indication of system and chas-  
sis activity.  
NOTE: All Input/Output ports and connections for the CPU card are located on the rear panel of the card.  
For the CMS (14 slot), the CPU card is always inserted in slot 14 — the slot nearest the power supplies with a  
red card guide—when viewing from the front of the chassis. For CMS960 (8slot), and the CMS240 (slot), the  
CPU card is always inserted in slot 1, the bottom slot.  
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Front View  
Figure 2-16 CPU Card (Front)  
Card Activity LEDs  
Alarm Status  
CPU  
PCI  
Port  
Reset  
Reset  
TM  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
Ethernet LEDs  
Link TX/RX  
1
2
3
4
10/100  
Ethernet  
Hot Swap LED  
CPU  
Hot Swap  
Card Activity LEDs. LEDs provide a high level indication of the CPU card activity. Basic definitions follow.  
See Chapter 8: Diagnostics/Maintenance for a detailed description and troubleshooting purposes.  
Alarm. Indicates an alarm has been generated.  
Status. Green light. When a user logs in through telnet, the LED turns to amber.  
CPU. Green light indicates the CPU bus is active.  
PCI. Green light indicates that the local PCI bus is busy.  
Port. For future use.  
Reset. Resets the CPU card along with the entire chassis.  
Ethernet LEDs. The CPU card contains four Link and TX/RX Status LEDs, viewable from the front of the  
chassis, to provide a high level indication of the system operational mode and chassis activity, including alarm  
activity. Each Link LED relates to one Ethernet line on the rear of the cards.  
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Hot Swap. For future use.  
Rear View  
Figure 2-17 CPU Card (Rear)  
Link LEDs  
Link TX/RX  
1
2
3
4
1
10/100 Ethernet ports  
2
3
4
10/100  
Ethernet  
Console Port  
Console  
Config Switch  
(Quintum Use Only)  
Off On  
1
2
3
4
Config  
CPU  
Link LEDs. The CPU card contains four Link and TX/RX Status LEDs, viewable from the rear of the chassis,  
to provide a high level indication of the system operational mode and chassis activity.  
10/100 Base-T Ethernet port. The Ethernet port (one port is functional; the other three ports are not used)  
provides an RJ-45 jack for an individual connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable.  
The Ethernet port is individually configured with a unique IP and MAC address.  
Figure 2-18 10/100 BASE-T Ethernet Port Pin Order  
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Table 2-4 Input/Output 10/100 Ethernet port  
Pin #  
Signal  
Definition  
Transmit Data  
Color  
1
2
3
4
5
6
7
8
TX +  
TX -  
White w/orange  
Orange  
Transmit Data  
Receive Data  
Reserved  
RX +  
RSVD  
RSVD  
RX -  
White w/green  
Blue  
Reserved  
White w/blue  
Green  
Receive Data  
Reserved  
RSVD  
RSVD  
White w/Brown  
Brown  
Reserved  
Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at  
38400 BPS 8N1, without flow control. The input/output signals are listed in Table 2-5.  
Figure 2-19 DB-9 Female Connector Pin Order  
5 4 3 2 1  
9 8 7 6  
Table 2-5 Serial RS232 DB-9 Connector Pinouts  
Pin #  
Function  
Description  
1
2
3
4
5
6
7
8
9
RSVD  
RXD  
Reserved  
Receive Data  
Transmit Data  
Reserved  
TXD  
RSVD  
GND  
Signal Ground  
Reserved  
RSVD  
RSVD  
RSVD  
RSVD  
Reserved  
Reserved  
Reserved  
Config switch. For internal Quintum use only.  
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Chapter 2: Hardware Components  
WAN Cards  
WAN cards are boards inserted in the chassis’ front slots to provide all intelligent processing for accessing the  
network via T1 or E1 lines. There are three types of WAN cards: DS1, T1 and E1.  
When a WAN card is inserted in a slot, it connects to an associated Rear Transition Module (RTM) in the rear  
of chassis. The transition module is inserted into the rear of the chassis and corresponds to the card in the front  
slot; it provides the physical cabling and external interface connections.  
For the CMS960 (8 slot) unit, the WAN cards can be populated starting with slot number 8, (the top slot), then  
the second WAN card will go in slot 7, and downward until slot 5. For CMS240 (2 slot) a WAN card can be  
inserted in the slot not populated with the CPU card.  
For the purposes of this document, the term “WAN” card indicates the WAN application card and transition  
module as a single unit.  
See below for a detailed description of each card.  
DS1 WAN Card (with DSP module)  
NOTE: The DS1 card is available for Release P1.4.x and higher.  
CAUTION:  
Use the DS1 card only with the rear transition module supplied; do not use with the T1 or E1  
board rear modules. Doing so may cause damage to both the cards and the chassis.  
The DS1 WAN card is inserted in the chassis front slots to provide all intelligent processing for accessing the  
network via T1 or E1 lines. Each card provides eight DS1 span lines, for connection to either T1 or E1 trunks,  
along with the DSP (see below) module. For the Tenor CMS (14 slot), the maximum of four DS1 cards are  
supported per chassis.  
The DSP (Digital Signal Processor), an interchangeable part of the DS1 card, is a signal processing module.  
The DSP provides the required signal processing functions to implement VoIP. The DSP module compresses  
voice data and generates voice packets using PacketSaver, Quintum’s exclusive multiplexing technology.  
Each DS1 supports up to two DSP modules; each module supports up to 120 voice channels. Although appli-  
cation-specific, the number of calls going VoIP determines if both DSP modules will be required. In general,  
two DSP modules are required to fully utilize one DS1 card. See Chapter 8: Diagnostics/Maintenance for  
information about removing/adding DSP modules.  
When a DS1 card is inserted in a slot, it connects to an associated transition module inserted in the rear of the  
chassis in the same slot number. The transition module provides the physical interface for WAN connections.  
Each DS1 card (see Figure 2-20) provides eight RJ-48 jacks on the rear of the card for connections to a line  
side (PBX) or other customer equipment via upstream T1 or E1 lines, or to the trunk side (PSTN) via down-  
stream T1 or E1 lines. Each T1 line provides 24 channels. For each T1 interface, there are two types of signal-  
ing supported: Channel Associated Signaling (CAS) and Common Channel Signaling (CCS). For T1 using  
CAS, channels 1-24 are available; for T1 using CCS, channels 1-23 are available. Each E1 line provides 30B  
channels and 1D signaling channel. For each E1 interface, there are two types of signaling supported: Channel  
Associated Signaling (CAS) and Common Channel Signaling (CCS).  
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,  
this is a red RJ-45 cable). A straight cable is required when connecting to the trunk side (PSTN) interface  
(when supplied by Quintum, this is a green RJ-45 cable).  
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Figure 2-20 DS1 Card  
Status LEDs  
DSP LEDs  
1
2
3
4
Ethernet LEDs  
N/A  
Alarm Status  
RJ-48 Input/Output ports  
for T1/E1 connection  
CPU  
PCI  
1
2
DSP Bank  
1
2
Link TX/RX  
10/100  
1
Ethernet  
2
3
4
Q
UINTUMTM  
TECHNOLOGIES,  
INC.  
Span Status LEDs  
Span  
Status  
10/100  
Ethernet  
1
5
Link TX/RX  
2
6
Ethernet Ports/Ethernet LEDs  
N/A  
3
4
7
8
Link TX/RX  
Hot Swap LED  
DS1  
Hot Swap  
DS1  
Front View  
Rear View  
Status LEDs  
Alarm. Red light indicates a major software alarm has been reported for the card. A green light indicates  
no alarms have been reported. See Chapter 7: System Alarms for more information.  
Status. Indicates overall health of the card. Red (or amber) light indicates minor problems were found  
with the system but the card can be removed without intervention. A green light indicates no problems  
were found.  
CPU. Green light indicates the CPU bus is active.  
PCI. Green light indicates the local PCI bus is busy.  
DSP LEDs. LEDs provide a high level indication of the DSP card activity. See Chapter 8: Diagnostics/Main-  
tenance for a detailed description for troubleshooting purposes.  
DSP Bank 1: Lights for DSP module activity on the first DSP module.  
DSP Bank 2: Lights for DSP module activity on the second DSP module.  
For both DSP banks, red indicates power-up or DSP module is usable; green indicates at least one DSP chan-  
nel is in use. Unlit indicates the DSP is not in use.  
Ethernet LEDs. Not available in current release.  
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Span Status LEDs. The DS1 card contains eight Span Status LEDs, viewable from the front of the chassis, to  
provide a high level indication of the traffic status between the T1/E1 lines (also available on the rear of the  
chassis) and the network equipment (i.e., PBX or PSTN). Each LED relates to one line on the rear of the DS1  
card.  
Off. SPAN is not connected. See Chapter 8: Diagnostics/Maintenance for a detailed description and  
troubleshooting techniques.  
Green. Line is operating properly.  
Red. Local alarm generated (i.e., loss of framing).  
Amber. Remote alarm generated (i.e., remote side has a problem and is sending a Yellow alarm).  
Hot Swap LED. A lit blue light indicates that the DS1 card is not in service.  
RJ-48 Input/Output ports. The eight RJ-48 connectors on the rear of the DS1 card (the transition module)  
are used to provide network access; they route signals between the T1 or E1 and a piece of network equipment  
(i.e., PBX or PSTN). The input/output signals are listed in Table 2-6.  
Figure 2-21 RJ-48 Port Pin Order  
Table 2-6 DS1 Signal for DS1Card - RJ-48 Ports  
Port#  
Pin  
Signal  
Definition  
Receive Ring  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1
2
3
4
5
6
7
8
RR -  
RT +  
N/C  
TR -  
TT +  
N/C  
N/C  
N/C  
Receive Tip  
Not Connected  
Transmit Ring  
Transmit Tip  
Not Connected  
No Connect  
No Connect  
Ethernet port LEDs (rear view). Not available in current release.  
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T1 WAN Card  
Each T1 card (see Figure 2-22) provides eight T1 span lines, a maximum of four cards (32 T1 spans or 768  
DS0 voice channels) are supported in the system.  
Each T1 card provides eight RJ-48 jacks on the rear of the card for connections to a line side (PBX) via  
upstream T1 lines or to the trunk side (PSTN) via downstream T1 lines. Each T1 line provides 24 channels.  
For each T1 interface, there are two types of signaling supported: Channel Associated Signaling (CAS) and  
Common Channel Signaling (CCS). For T1 using CAS, channels 1-24 are available; for T1 using CCS, chan-  
nels 1-23 are available.  
For the CMS (14 slot), you can insert the T1 card in any one of the four left most slots (when facing the front  
of the chassis).  
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,  
this is a red RJ-45 cable). A straight cable is required when connecting to the Trunk side (PSTN) interface  
(when supplied by Quintum, this is a green RJ-45 cable).  
Figure 2-22 T1 WAN Card  
Diag Port  
Diag  
RJ-48 Input/Output Ports  
Span LEDs  
1
2
5
7
2
4
6
8
Span  
Status  
Hot Swap LED  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
T1 WAN  
HOT SWAP  
Rear View  
Front View  
Span LEDs. The T1 card contains eight Span Status LEDs, viewable from the front of the chassis, to provide  
a high level indication of the system operational mode and chassis activity, including alarm activity. Each  
LED relates to one line on the rear of the T1 WAN card. For example, Span Status 1 indicates the operational  
activity of port 1 on the rear of the T1 WAN card. If all LEDs are lit green, the lines are operating properly.  
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If a connected Span LED line is unlit, see Chapter 8: Diagnostics/Maintenance for a detailed description and  
troubleshooting techniques.  
Hot Swap. A lit blue light indicates that the T1 WAN card is not in service.  
Diag Port. This port is for internal Quintum use only.  
RJ-48 Input/Output Ports. The eight RJ-48 connectors on the rear of the T1 card (the transition module) are  
used to provide network access; they route signals between the T1 and a piece of network equipment (i.e.,  
PBX or PSTN). The input/output signals are listed in Table 2-7.  
Figure 2-23 RJ-48 Port Pin Order  
Table 2-7 Input/Output Signals for WAN T1 Card RJ-48 Ports  
Port#  
Pin  
Signal  
Definition  
Receive Ring  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1
2
3
4
5
6
7
8
RR -  
RT +  
N/C  
Receive Tip  
Not Connected  
Transmit Ring  
Transmit Tip  
TR -  
TT +  
N/C  
Not Connected  
Chassis Ground  
Chassis Ground  
Chassis Ground  
Chassis Ground  
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Chapter 2: Hardware Components  
E1 WAN Card  
Each E1 card (see Figure 2-24) provides eight E1 span lines, a maximum of four cards (32 T1 spans or 960  
DS0 voice channels) are supported in the system.  
Each E1 card (see Figure 2-24) provides eight RJ-48 jacks on the rear of the card for connections to a line side  
(PBX) or other customer equipment via upstream E1 lines, or to the trunk side (PSTN) via downstream E1  
lines. Each E1 line provides 30 B channels and 1 D signaling channel. For each E1 interface, there are two  
types of signaling supported: Channel Associated Signaling (CAS) and Common Channel Signaling (CCS).  
For the CMS (14 slot), you can insert the E1 card in slots 1 through 4 (when facing the front of the chassis).  
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,  
this is a red RJ-45 cable). A straight cable is required when connecting to the Trunk side (PSTN) interface  
(when supplied by Quintum, this is a green RJ-45 cable).  
Figure 2-24 E1 WAN Card  
Diag Port  
Diag  
LEDs  
RJ-48 Input/Output Ports  
1
2
5
7
2
4
6
8
Span  
Status  
Hot Swap LED  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
ET1WAN  
HOT SWAP  
Front View  
Rear View  
LEDs. The E1 card contains eight Span Status LEDs, viewable from the front of the chassis, to provide a high  
level indication of the system operational mode and chassis activity, including alarm activity. Each LED  
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Chapter 2: Hardware Components  
relates to one line on the rear of the E1 WAN card. For example, Span Status 1 indicates the operational activ-  
ity of port 1 on the rear of the E1 WAN card. If all LEDs are lit, the lines are operating properly.  
Hot Swap LED. A lit blue light indicates that the E1 WAN card is not in service.  
Diag Port. This port is for internal Quintum use only.  
RJ-48 Input/Output Ports. The eight RJ-48 ports on the rear of the E1 card (transition module) are used to  
provide network access; they route signals between the E1 and a piece of network equipment (i.e., PBX or  
PSTN). The input/output signals are listed in Table 2-8.  
Figure 2-25 RJ-48 Port Pin Order  
Table 2-8 Input/Output Signals for WAN E1 Card RJ-48 Ports  
Port#  
Pin  
Signal  
Definition  
Receive Ring  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1-8  
1
2
3
4
5
6
7
8
RR -  
RT +  
N/C  
Receive Tip  
Not Connected  
Transmit Ring  
Transmit Tip  
TR -  
TT +  
N/C  
Not Connected  
Chassis Ground  
Chassis Ground  
Chassis Ground  
Chassis Ground  
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Chapter 2: Hardware Components  
DSP Resource Card  
The DSP (Digital Signal Processor) card is a signal processing resource card; it provides the required signal  
processing functions to implement VoIP. The DSP card compresses voice data and generates voice packets  
using PacketSaver, Quintum’s exclusive multiplexing technology.  
For the CMS (14 slot), the chassis supports up to eight DSP cards; the DSP card can occupy any slot except  
the CPU/System Controller slot. We recommend you install the first DSP card in slot 13 and the next in slot  
12, 11, etc. until you reach slot 6.  
Figure 2-26 DSP Card  
LEDs  
DSP BANK  
1
2
DSP BANK  
DSP BANK  
3
4
DSP BANK  
Note: Each DSP Bank contains  
an upper and lower LED  
Hot Swap LED  
TM  
TM  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
DSP  
HOT SWAP  
Channel support. Each DSP board supports 120 voice channels. A maximum of eight cards can be installed  
in a system. Although application specific, the number of calls going VoIP determines how many DSP cards  
will be required. In general, two DSP cards are required for each fully-utilized WAN T1 or WAN E1 card. See  
Table 2-9 for the required number of DSP cards per various T1 or E1 requirements.  
Table 2-9 Usage Guidelines  
WAN Card Usage  
Required DSP Cards  
1 T1 Card (24 channel usage)  
1 E1 Card (30 channel usage)  
2 DSP Cards (for full VoIP usage)  
2 DSP Cards (for full VoIP usage)  
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Chapter 2: Hardware Components  
DSP Status LEDs. LEDs provide a high level indication of the DSP card activity. See Chapter 8: Diagnos-  
tics/Maintenance for a detailed description for troubleshooting purposes.  
There are eight status LEDs on the card:  
DSP Bank 1: Lights for any DSP card activity on that bank.  
DSP Bank 1a: Lights when DSP card activity is more than 50%.  
DSP Bank 2: Lights for any DSP card activity on that bank.  
DSP Bank 2a: Lights when DSP card activity is more than 50%.  
DSP Bank 3: Lights for any DSP card activity on that bank.  
DSP Bank 3a: Lights when DSP card activity is more than 50%.  
DSP Bank 4: Lights for any DSP card activity on that bank.  
DSP Bank 4a: Lights when DSP card activity is more than 50%.  
Hot Swap. A lit blue light indicates that the DSP card is not in service.  
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Chapter 2: Hardware Components  
Cables  
The cables listed in Table 2-10 are required to connect a Tenor CMS to various interfaces. Contact Quintum  
for ordering information, if necessary.  
Table 2-10 Cables Supported  
Cable  
Usage  
RJ-48 to RJ-48 Crossover Cable (this cable is red  
if provided by Quintum)  
All units  
T1/E1 connection to Line Side (PBX) inter-  
face.  
RJ-48 to RJ-48 Straight Through cable (this cable  
is green if provided by Quintum)  
All units  
T1/E1 connection to Trunk Side (PSTN) inter-  
face.  
T1/E1 connection to external CSU.  
RJ-45 Ethernet cable (grey)  
All units  
Connection to Ethernet LAN 10/100.  
DB-9 Male to DB-9 Female Null Modem Cable  
(for use with System Controller)  
All units  
Connection to PC’s asynchronous console  
port.  
DB-9 Serial RS-232 (for use with CPU)  
All units  
Connection to PC’s asynchronous console  
port.  
Detachable (IEC) AC Power Supply Cord (for AC All units  
units only)  
Connection to AC power jack.  
RJ-45 Cables  
RJ-45 cable connector pinouts are given in this section to help you identify the proper connector to accommo-  
date your specific networking requirements. The RJ-45 (ISO 8877) connector is the EIA/TIA standard for  
Unshielded Twisted Pair (UTP) cable; the wiring color codes are UTP Standard Coloring. The pin order is  
shown in Figure 2-27.  
Figure 2-27 RJ-45 Pin Order  
Side View  
8
1
1
Top View  
8
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Chapter 2: Hardware Components  
RJ-45 Ethernet Cable (10/100))  
An RJ-45 (10/100BaseT) straight through cable is used to connect Tenor CMS to an Ethernet LAN. Cable  
pinouts are listed in Table 2-11. Color specifications are applicable to the RJ-45 cable provided.  
Figure 2-28 RJ-45 (10/100BT) Connector Pinouts  
Pin #  
Connects to  
Pin #  
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-11 RJ-45 (10/100BT) Connector Pinouts  
Pin #  
Signal  
Definition  
Transmit Data  
Color  
1
2
3
4
5
6
7
8
TX +  
White w/orange  
Orange  
TX -  
Transmit Data  
Receive Data  
Unused  
RX +  
White w/green  
Blue  
Unused  
Unused  
RX -  
Unused  
White w/blue  
Green  
Receive Data  
Unused  
Unused  
Unused  
White w/Brown  
Brown  
Unused  
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Chapter 2: Hardware Components  
RJ-48 Cables  
RJ-48 cable connector pinouts are given in this section to help you identify the proper connector to accommo-  
date your specific networking requirements. The RJ-48 (ISO 8877) connector is the EIA/TIA standard for  
Unshielded Twisted Pair (UTP) cable; the wiring color codes are UTP standard coloring. The pin order is  
shown in Figure 2-29.  
Figure 2-29 RJ-48 Pin Order  
Side View  
8
1
1
Top View  
8
RJ-48 to RJ-48 Straight Cable (T1/E1/DS1 WAN to Trunk Side)  
An RJ-48 (T1/E1) straight cable is used to connect Tenor CMS T1, E1 or DS1 WAN cards to the Trunk Side  
(PSTN). Cable pinouts are provided below. If this cable is provided by Quintum, the color is green. The color  
specifications are applicable to the RJ-48 straight cable provided.  
Figure 2-30 RJ-48 (T1/E1/DS1) Connector Pinouts  
Pin #  
Connects to  
Pin #  
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-12 RJ-48 Connector Pinouts for T1/E1/DS!  
Pin #  
Signal  
Definition  
Receive Ring  
Color  
1
2
3
4
5
6
7
8
RX ring  
RX tip  
RSVD  
TX ring  
TX tip  
RSVD  
RSVD  
RSVD  
White w/orange  
Orange  
Receive Tip  
Reserved  
White w/green  
Blue  
Transmit Ring  
Transmit Tip  
Reserved  
White w/blue  
Green  
Reserved  
White w/Brown  
Brown  
Reserved  
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Chapter 2: Hardware Components  
RJ-48 to RJ-48 Crossover Cable (T1/E1/DS1 WAN to Line Side)  
An RJ-48 (T1/E1) crossover cable is used to connect Tenor CMS T1, E1 or DS1 WAN card to the Line Side  
(PBX). Cable pinouts are provided below. If this cable is provided by Quintum, the color is red. The color  
specifications are applicable to the RJ-48 crossover cable provided.  
Figure 2-31 RJ-48 Crossover Cable Pinouts  
Connector 1  
Connector 2  
Pin #  
Connects to  
Pin #  
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-13 RJ-48 Connector Pinouts for T1/E1/DS1  
Pin #  
Signal  
RX ring  
Definition  
Color for Connector 1  
Color for Connector 2  
1
Receive Ring  
Receive Tip  
Reserved  
White w/orange  
Blue  
2
3
4
5
RX tip  
RSVD  
TX ring  
TX tip  
Orange  
White w/blue  
-
Transmit Ring  
Transmit Tip  
Blue  
White w/orange  
Orange  
White w/blue  
6
7
8
RSVD  
RSVD  
RSVD  
Reserved  
Reserved  
Reserved  
-
-
-
-
-
-
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Chapter 2: Hardware Components  
DB-9 to DB-9 Null Modem Cable (for System Controller card)  
The Null Modem 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the  
Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are  
Figure 2-32 DB-9 Male Connector Pin Order  
1 2 3 4 5  
6 7 8 9  
Figure 2-33 DB-9 Female Connector Pin Order  
5 4 3 2 1  
9 8 7 6  
Figure 2-34 DB-9 Connector Pinouts  
Pin #  
Connects to  
Pin #  
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-14 DB-9 Connector Pinouts  
Pin #  
Function  
Description  
Pin #  
1
2
3
4
5
6
7
8
9
RSVD  
Reserved  
1
2
3
4
5
6
7
8
9
RXD  
Receive Data  
Transmit Data  
Reserved  
TXD  
RSVD  
GND  
RSVD  
RSVD  
RSVD  
N/C  
Signal Ground  
Reserved  
Reserved  
Reserved  
Not Connected  
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Chapter 2: Hardware Components  
DB-9 Serial RS-232 Cable (for CPU card)  
The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the  
Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are  
Figure 2-35 DB-9 Male Connector Pin Order  
1 2 3 4 5  
6 7 8 9  
Figure 2-36 DB-9 Female Connector Pin Order  
5 4 3 2 1  
9 8 7 6  
Figure 2-37 DB-9 Connector Pinouts  
Pin #  
Connects to  
Pin #  
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
Table 2-15 DB-9 Connector Pinouts  
Pin #  
Function  
Description  
Pin #  
1
2
3
4
5
6
7
8
9
RSVD  
RXD  
Reserved  
1
2
3
4
5
6
7
8
9
Receive Data  
Transmit Data  
Reserved  
TXD  
RSVD  
GND  
Signal Ground  
Reserved  
RSVD  
RSVD  
RSVD  
RSVD  
Reserved  
Reserved  
Reserved  
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Chapter 2: Hardware Components  
Power Supplies  
CMS (14 slot)  
The Tenor CMS slotted system has two independent load-sharing power supplies. The power supplies support  
110-240 VAC, 50-60 Hz power (for AC units) and -42 to -60 VDC (for DC units) and are inserted to the far  
right of the unit in the green card guides (when viewed from the front of the chassis).  
If one of the power supplies is removed or becomes inoperable, the system will derive its power from the  
remaining power supply.  
Figure 2-38 Power Supplies  
QUINTUM QUINTUM  
TECHNOLOGIES, INC.  
TECHNOLOGIES, INC.  
Power Status  
Power Status  
Power Status  
Power Status (LED). There is one LED on each power supply to indicate whether it is functioning correctly.  
There are two colors for the LED: red or green. Green indicates AC input; red indicates that input/output  
failed or there is a power fault. For more information, see Chapter 8: Diagnostics/Maintenance.  
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Chapter 2: Hardware Components  
CMS960 (8 slot)  
The Tenor CMS960 slotted system has three independent load-sharing power supplies. Two power supplies  
are required to run the system, the third is optional, but when used will guarantee redundancy.  
The power supplies support 110-240 V~ 50/60 Hz power (for AC units) and -40 to -60 VDC (for DC units)  
and are inserted to the far right of the unit in the green card guides (when viewed from the front of the chassis).  
For information about removing and replacing power supplies, see Chapter 8: Diagnostics/Maintenance.  
With AC Power  
Power LED. LED indicates whether the power supply is functioning correctly. There are two colors for the  
LED: red and green. Green indicates AC input; red indicates that input/output has failed or there is a power  
fault.  
With DC Power  
There are two LEDs: Power and Alarm. See below.  
Power (LED). Green LED indicates whether the power supply is functioning correctly. If this LED is lit, the  
Alarm LED will be unlit.  
Alarm (LED). Red LED indicates that input/output failed or there is a power fault. If this LED is lit, the  
Power (LED) will be unlit.  
NOTE: For illustration purposes, the CMS960 (8 slot) with AC is shown.  
Figure 2-39 CMS960- AC Power Supplies  
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Power  
A.C. Power Supply  
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Chapter 2: Hardware Components  
CMS240 (2 slot)  
The Tenor CMS240 unit includes one power supply, it supports 110-240 V~ 50/60 Hz power (for AC units)  
and -40 to -60 VDC (for DC units).  
For information about removing and replacing power supplies, see Chapter 8: Diagnostics/Maintenance.  
With AC Power  
Power LED. LED indicates whether the power supply is functioning correctly. There are two colors for the  
LED: red and green. Green indicates AC input; red indicates that input/output has failed or there is a power  
fault.  
With DC Power  
There are two LEDs: Power and Alarm. See below.  
Power (LED). Green LED indicates whether the power supply is functioning correctly. If this LED is lit, the  
Alarm LED will be unlit.  
Alarm (LED). Red LED indicates that input/output failed or there is a power fault. If this LED is lit, the  
Power (LED) will be unlit.  
NOTE: For illustration purposes, the CM240 (2 slot) with AC is shown.  
Figure 2-40 CMS240 - AC Power Supplies  
LED  
TM  
QUINTUM  
TECHNOLOGIES, INC.  
Power  
A.C. Power Supply  
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Chapter 3: Installation  
This chapter gives you installation instructions, as well as how to position the chassis successfully within your  
network.  
Specifically, the following topics are covered:  
! Pre-Installation guidelines  
! Position the chassis  
! Connect to Line Circuit, Trunk Circuit, LAN and PC  
! Upgrade/backup/restore procedure  
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Chapter 3: Installation  
Installation  
Before you begin the actual installation, review the pre-installation guidelines which follow and inspect the  
package contents.  
Pre-Installation Guidelines  
Always use an anti-static wrist strap when handling cards.  
Only trained service technicians should remove the chassis cards. Inside parts have hazardous voltages  
and are extremely sensitive to static.  
Do not connect equipment in wet conditions and keep away from dusty areas.  
The area must not exceed the temperature and humidity guidelines outlined in Appendix A: Technical  
Specifications.  
Avoid exposing the chassis to excessive vibrations.  
Mechanical loading of rack should be considered so that the rack remains stable and unlikely to tip over.  
Ensure no equipment is put on top of the chassis.  
Inspect Package Contents  
Before you install the hardware, ensure the following components are included in your shipment:  
Tenor CMS chassis and Mounting Hardware  
1 AC Power Cable (for AC units only)  
DB-9 Serial Null Modem Cable (for System Controller card; yellow cable if provided by Quintum)  
DB-9 RS-232 Serial Cable (for CPU card; grey if provided by Quintum)  
RJ-45 LAN Cable  
1 ESD Wrist Strap  
Cards and WAN cables associated with your custom configuration  
Power Cord Strain Relief  
Product Guide in CD format  
If a listed component is not included in your package, contact your customer service representative.  
Install in Rack  
Locate the Tenor CMS chassis within the same area as your PBX, Ethernet hub, switch, router, and/or PSTN  
patch panel. The chassis is intended to be installed in a 19” rack.  
Mounting brackets are attached to the chassis; the rack is not included with your system. Included with the  
chassis are the screws and clip nuts listed below. The sizes should allow installation in most racks. If your rack  
does not use the size screws listed in the table, please consult the instructions you received with the rack.  
3-2  
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Chapter 3: Installation  
Required Materials  
NOTE: Be certain to install all four screws provided or four screws of appropriate type as specified by the  
rack manufacturer.  
19” rack (not included with system)  
#10 - 32 x 5/8 screws (qty: 4) (included with system)  
#10 - 32 clip nuts (qty: 4) (included with system)  
6 mm x 20 mm screws (qty 4) (included with system)  
6 mm clip nuts (qty 4) (included with system)  
screws as required by your rack manufacturer  
Install the chassis in a rack as follows:  
1. Choose a position for the chassis within the rack.  
WARNING: If the Tenor CMS chassis is the only equipment installed in the rack, ensure it is level with the  
rack to avoid the rack from becoming unbalanced. Mount as low as possible to avoid a high  
center of gravity.  
NOTE: For illustration purposes, the CMS (14 slot) is shown installed in the rack.  
2. Align the chassis mounting brackets flush with the rack’s mounting holes (see Figure 3-1) and follow the  
vendor specific instructions for rack installation. The screws provided require a Phillips #2 screwdriver.  
3. Ensure the chassis is secured firmly to the rack at four points.  
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Chapter 3: Installation  
Figure 3-1 Rack Installation  
Rack  
Mounting  
Holes  
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CPU  
PCI  
CPU  
PCI  
1
2
D
SP  
Bank  
1
2
Tenor CMS  
Link TX/RX  
10/100  
Ethernet  
QUINTUM QUINTUM  
TECHNOLOGIES, INC.  
TECHNOLOGIES, INC.  
Reset  
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QUINTUM M QUINTUM  
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2
3
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6
7
8
3
4
4
10/100  
Ethernet  
DS1  
Hot Swap  
CPU  
Hot Swap  
Fault  
Fault  
Ground  
Strap  
Reset  
+3.3V  
+5V  
+12V  
-12V  
3-4  
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Chapter 3: Installation  
Connection  
Introduction  
The following steps are required to fully connect the Tenor CMS:  
Connect to Trunk Interface - PSTN and/or to Line Side Interface - PBX  
Connect to Ethernet LAN  
Connect PC serial Com port  
Connect to Trunk Interface - PSTN  
NOTE: For illustration purposes, the CMS (14 slot) DC unit with CPU card is shown.  
Figure 3-2 Connect to Trunk Interface  
L
in  
k
T
X
/
R
X
1
1
2
3
4
2
3
1
2
3
4
4
1
2
3
4
PSTN  
10/100  
Ethern  
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1
0/100  
Ethernet  
in X/RX  
L
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1
2
RJ-48  
3
4
Confi  
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L
ink  
TX/RX  
CPU  
DS1  
-48 |RTN|  
-48 |RTN|  
Off  
0
On  
1
-48 |RTN|  
-48 |RTN|  
0  
Off  
0
On  
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2001 Quintum Technologie  
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Patch Panel  
Chassis Rear  
1. Plug one end of the straight through RJ-48 cable into one of the eight WAN E1 or T1 ports on one of the  
rear transition modules (for the associated T1, E1, or DS1 front cards). The cable from Quintum would be  
the green RJ-48 cable. See Chapter 2: Hardware Components for cable pinouts if you are making your  
own cables, or if you wish to attach the cable to a punch down block.  
2. Connect the other end of the RJ-48 straight cable to the patch panel which houses your telephone lines.  
NOTE: If you are connecting to an external CSU, ensure the Digital Interface is configured as short haul (or  
DSX-1), otherwise, configure the Digital Interface to DS-1 to enable the built-in CSU via Com-  
NOTE: Connecting to the patch panel may require trained telephone personnel.  
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Chapter 3: Installation  
Connect to Line Interface - PBX  
The instructions which follow tell you how to connect a red RJ-48 cable between the PBX and the TI/E1/DS1  
card. See Chapter 2: Hardware Components for a list -of RJ-48 cable pinouts you can use to make a custom  
cable.  
NOTE: For illustration purposes, the DC unit is shown with a DS1 card.  
Figure 3-3 Connect to Line Interface  
Link TX/RX  
1
1
2
3
4
2
3
4
1
2
10/100  
Ethernet  
3
4
Console  
10/10  
th net  
Link TX/RX  
0
E
e
r
O
ff  
O
n
1
2
3
4
C
onfig  
L
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k
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CPU  
DS1  
-48 |RTN|  
-48 |RTN|  
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1
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-48 |RTN|  
RJ-48 Crossover  
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1
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Chassis Rear  
PBX  
Connect to Line Interface as follows:  
1. Plug one end of the crossover RJ-48 cable into one of the eight WAN E1 or T1 ports on the rear of the tran-  
sition modules. This cable from Quintum would be the red RJ-48 crossover cable. See Chapter 2: Hard-  
ware Components for cable pinouts if you are making your own cables.  
2. Connect the other end of the crossover RJ-48 cable into the appropriate port on the PBX. (If another cable  
or adapter is required, see Chapter 2: Hardware Components for RJ-48 crossover pinout information.  
NOTE: If you are connecting to an external CSU, ensure the Digital Interface is configured as short haul (or  
DSX-1), otherwise, configure the Digital Interface to DS-1 to enable the built in CSU via Com-  
3-6  
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Chapter 3: Installation  
Connect to Ethernet LAN (with System Controller Card)  
You can use these instructions for general connection purposes only. Your Ethernet hub/switch manufacturers  
documentation should provide specific instructions for connection to another device, such as the Tenor CMS.  
NOTE: For illustration purposes, the unit is shown with a CMS (14 slot) with AC power.  
Figure 3-4 Connect to Ethernet Hub/Switch  
Data  
Network  
10/100  
Ethernet  
RJ-45  
Chassis Front  
Ethernet Hub/Switch  
Console  
RST  
ABT  
BFL CPU  
CPCI PCI  
TM  
1. Plug one end of the grey RJ-45 ethernet cable into the front of the System Controller card’s port labeled  
10/100 Ethernet.  
2. Plug the other end of the cable into your Ethernet hub/switch. If a custom cable or adapter is required, see  
Chapter 2: Hardware Components for the Ethernet RJ-45 10/100 pinout information.  
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Chapter 3: Installation  
Connect to Ethernet LAN (with CPU Card)  
You can use these instructions for general connection purposes only. The Ethernet hub/switch manufacturer  
documentation should provide specific instructions for connection to another device, such as Tenor CMS. One  
Ethernet port is enabled; the other three ports are not used.  
NOTE: For illustrations purposes, the unit is shown with CMS240 (2 slot) with AC power.  
Figure 3-5 Connect to Ethernet Hub/Switch  
1
0
Chassis Rear (AC view)  
Data  
Network  
Ethernet Hub/Switch  
1. Plug one end of the grey RJ-45 ethernet cable into one of the ports on the CPU rear transition module  
labeled 10/100 Ethernet.  
2. Plug the other end of the cable into the Ethernet hub/switch port. If a custom cable or adapter is required,  
see Chapter 2: Hardware Components for Ethernet RJ-45 10/100.  
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Chapter 3: Installation  
Connect to PC Console (with System Controller)  
You will need to connect the Tenor CMS chassis to your workstation’s serial port via RS-232 connection.  
(This connection will be used when you assign an IP address to the chassis. The instructions below assume  
you are connecting to a PC).  
NOTE: For illustration purposes, the CMS (14 Slot) AC unit is shown  
Figure 3-6 Connect to PC Com  
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NOTE: You must use a null modem cable with a DB-9 male connector (see section Chapter 2: Hardware  
Components for pinouts) to connect the System Controller card to a PC as follows:  
1. Insert the male end of the DB-9 cable (yellow cable if provided by Quintum) into the System Controller  
card’s port labeled Console. (See Chapter 2: Hardware Components for RS-232 connector pinouts.)  
2. Insert the female end of the DB-9 cable into your workstation’s serial port (see your PC documentation for  
more information about this port).  
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Connect to PC Console (with CPU)  
You will need to connect the Tenor CMS chassis to your PC’s serial port via RS-232 connection. (This con-  
nection will be used when you assign an IP address to the chassis. For the instructions below, it is assumed you  
are connecting to a PC.)  
NOTE: For illustration purposes, the CMS240 (2 slot) AC unit is shown.  
Figure 3-7 Connect to PC Com  
1
0
Chassis Rear (AC view)  
DB-9  
NOTE: You must use a DB-9 Serial RS-232 cable with a DB-9 male connector (see section Chapter 2:  
Hardware Components for pinouts) to connect the chassis to a PC.  
1. Insert the male end of the DB-9 cable (grey cable if provided by Quintum) into the CPU card’s rear port  
labeled Console. (See Chapter 2: Hardware Components for serial RS-232 connector pinouts.)  
2. Insert the female end of the DB-9 cable into your workstation’s serial port (see your PC documentation for  
more information about this port).  
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Chapter 3: Installation  
Connect Power - CMS (14 slot), DC only)  
Power Requirements  
Power requirements for connecting the DC power to the Tenor CMS are as follows:  
Voltage range -42V to -60V DC  
Maximum current: 20 Amps  
Customer must provide upstream short circuit (over current) protection for each DC power feed in case  
of accidental wire crossing or reversed polarity connection.  
Material Requirements  
Stranded copper wire that is a minimum of 14 AWG (American Wire Gage) or a maximum of 10 AWG  
2
2
(min 2.0 mm , max 5.0 mm ) and insulation rated at a minimum of 90° C or better must be used for all  
wires to the power inlets.  
Connect Power  
WARNING: Before making any changes to the wiring of your Tenor CMS, turn off both circuit breakers  
and open the upstream disconnect switches at the source of the DC power feeds.  
NOTE: The electrical installation must comply with the National Electrical Code 1996 or other country  
specific electrical installation codes.  
Figure 3-8 DC Power Panel (located on bottom rear of chassis)  
Circuit Breaker  
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©
Copyright 2001 QuintumTechnologies nc.  
I
Tenor CMS - Rear View  
Power plug  
Power plug  
The top circuit breaker controls the left power inlet and the bottom circuit breaker controls the right power  
inlet. See Figure 3-8. Each circuit breaker has a dual colored rocker. Pushing down on the left side of the  
breaker (ON/1) will close the switch and expose a red indicator that shows the user that the contacts are made  
(closed). To open the contacts, push down on the right side (Off/O).  
1. Check to ensure the source of both DC feeds to the CMS are turned off and the circuit breakers are in the  
off position prior to making or removing any power wire connections.  
2. Beginning with the wire attached to Earth Ground, strip away 0.25 in. (7.0 mm) of insulation. See Figure  
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Figure 3-9 Strip away wire  
DC Power Wire Strip Length  
10 - 14 AWG  
0.25" (7.0mm)  
3. Insert the wire into the connector in the position shown in Figure 3-10.  
Figure 3-10 Connector position  
4. Secure by tightening the clamping screw with a straight blade screwdriver of size 0.023x 0.137 (0.6 x  
3.5mm). Screws must be torqued between a minimum of 4.4 lbs in (0.5 Nm) and a maximum of 5.3 lbs in  
(0.6 Nm).  
WARNING: Do not over torque the screws.  
5. Repeat steps 2-4 for the RTN and -48V source, respectively, in the same sequence shown in Figure 3-11.  
Figure 3-11 Wire connection sequence  
6. Once the connections are complete between the DC feed(s) and the Tenor CMS power plug (s), insert the  
plugs into the power receptacles.  
7. Secure the power plugs to each of the power receptacles by torquing the screws in the face of the plug to  
between a minimum of 4.4 lbs in. (0.5Nm) and a maximum of 5.3 lbs in. (0.6Nm) with the same screw-  
driver. See Figure 3-12. Plug and secure both power plugs, even if only one DC power feed is used.  
Figure 3-12 Plug and secure power plugs  
Secure both screws in the face of the Plug, with a straight  
blade screwdriver of size 0.023" x 0.137", (0.6 x 3.5mm)  
-48 |RTN|  
Caution: Screws must be torqued between a minimum of  
4.4 lbs.in,(0.5 Nm) and a maximum of 5.3 lbs. in (0.6 Nm)  
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8. Secure the strain relief around each set of wires and insert them into a convenient hole in the lower edge of  
the chassis. It is recommended that you secure the wires with tie wraps every 12 inches from the strain  
relief to the DC source so as not to disturb the field wiring.  
9. Close the on-site (over-current) protection device to supply power to the inlet(s) of the Tenor CMS.  
The chassis power connections are now complete. With the WAN cards and power supplies secured to the  
chassis, close the circuit breaker(s) on the Tenor CMS. Verify that the STATUS LEDs on the power supplies  
are green a few seconds after turn on.  
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Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only  
Power Requirements  
Power requirements for connecting the DC power to the Tenor CMS960 (8 slot) and Tenor CMS240 (2 slot)  
are as follows:  
Voltage range -40V to -60V DC  
Maximum current: 6 Amps (CMS240), 16 Amps (CMS960)  
You must provide short circuit (over current) protection in case of accidental wire crossing or reversed  
polarity connection.  
Material Requirements  
Stranded copper wire that is a minimum of 14 AWG (American Wire Gage) or a maximum of 10 AWG  
2
2
(min 2.0 mm , max 5.0 mm ) and insulation rated at a minimum of 90° C or better must be used for all  
wires to the power inlets.  
Connect Power  
WARNING: Before making any changes to the wiring of your Tenor CMS, turn off both circuit breakers  
and open the upstream disconnect switches at the source of the DC power feeds.  
NOTE: The electrical installation must comply with the National Electrical Code 1996 or other country  
specific electrical installation.  
NOTE: For illustration purposes, the CMS240 (2 slot) is shown.  
Figure 3-13 DC Circuit Breaker and Power Inlet  
-48 RTN  
Chassis Rear  
Circuit Breaker  
-48 RTN  
Power Inlet  
3-14  
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The circuit breaker has a dual colored rocker. Pushing down on the left side of the breaker (ON/1) will close  
the contacts and expose a red indicator that shows the user that the contacts are made (closed). To open the  
contacts, push down on the right side (Off/O).  
1. Check to ensure the source of the DC feeds to the Tenor CMS are turned off and the circuit breakers are in  
the off position prior to making or removing any power wire connections.  
2. Beginning with the wire attached to Earth Ground, strip away 0.33 in. (8.5 mm) of insulation. See Figure  
Figure 3-14 Strip away wire  
DC Power Wire Strip Length  
10 - 14 AWG  
0.33 (8.5 mm)  
3. Insert the wire into the connector in the position shown in Figure 3-10.  
Figure 3-15 Connector position  
4. Secure by tightening the clamping screw with a straight blade screwdriver of size 0.023x 0.137 (0.6 x  
3.5mm). Screws must be torqued between a minimum of 4.4 lbs in (0.5 Nm) and a maximum of 5.3 lbs in  
(0.6 Nm).  
WARNING: Do not over torque the screws.  
5. Repeat steps 2-4 for the RTN and -48V source, in the following order: Ground, RTN, -48.  
6. Close the on-site upstream (over current) protection device to supply power to the inlet (s) of the Tenor  
CMS.  
7. Close the circuit breaker(s) on the Tenor CMS. Verify that the STATUS LEDs on the power supplies are  
green a few seconds after turn on.  
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Chapter 3: Installation  
Install Power Cord Strain Relief (AC only)  
NOTE: Instructions for using the Power Cord Strain Relief for DC power are included in the previous two  
sections.  
The Strain Relief Mount enables you to connect the power cord strain relief to the unit. A power cord strain  
relief is a plastic device designed to avoid accidental power down of the Tenor CMS (i.e., if the power cord is  
accidentally pulled, the strain relief will relieve pressure put on the cord.)  
Install the strain relief as follows:  
1. Loop the strain relief’s long plastic piece around the power cord and insert the end of the plastic rivet  
through the hole at the opposite end (to create a “clamp”). See Figure 3-16.  
Figure 3-16 Loop the strain relief around the power cord  
Rivet  
Loop long piece around cord.  
Power cord  
2. Push the rivet into the Strain Relief Mount at the rear of the unit. See Figure 3-17.  
Figure 3-17 Insert clamp in Strain Relief Mount  
Strain Relief Mount  
AC Power Plug  
1
0
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Power up the System (for AC unit)  
Once you have all cables connected properly, you are ready to turn on the system as follows:  
1. Verify that the on/off switch is in the off position.  
2. Plug in the power cord to a grounded AC outlet.  
3. You may also provide ground using the supplementary Earth Ground post (see Prevent Electrostatic Dis-  
4. Locate the on/off switch on the front of the chassis (For Tenor CMS 14 slot) or the rear of the chassis (for  
CMS 240 and CMS960), click the switch to On.  
The chassis will power up and the LEDs will flash and turn off. For information about the LEDs, see Chapter  
Once the chassis is powered up and has completed the boot up process, you are ready to assign an IP address.  
See section Assign IP Address.  
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Prevent Electrostatic Discharge Damage  
Providing ground to the system prevents Electrostatic Discharge (ESD) to the chassis and cards. ESD damage  
occurs as a result of improperly handled electronic components. Although the chassis is metal and provides  
shielding to protect the boards from ESD, it is important than an antistatic ESD wrist strap be worn when han-  
dling the interface cards, power supplies, or any other Tenor CMS equipment. In addition, the CMS chassis  
offers a supplementary Earth Ground post to provide earth ground to the chassis, in case the power cord safety  
earth ground is not available or as a secondary supplemental earth ground path.  
ESD Antistatic Wrist Strap  
The ESD antistatic wrist strap is worn on your wrist when handling any of the components. Use the following  
precautions when using the ESD strap:  
When handling peripheral boards, touch only the edges. Do not touch any other components on the  
board, including the connector pins.  
Place the peripheral board in a static shielding bag or on an antistatic surface.  
Avoid any component touching your clothing. The Ground Strap protects components from ESD on the  
body; ESD damage from clothing is still possible.  
Use the Ground Strap as follows:  
1. Place the wrist strap end of the ESD strap around your wrist. Ensure strap fits snugly around your wrist  
and the metal contact is against your skin.  
2. Plug in the other end to either of the Ground Strap ports located on the chassis (front and rear).  
Provide Grounding  
The chassis provides an Earth Ground post to provide an additional connection to an approved safety earth  
ground. Connect earth ground to the post on the rear of the chassis called Supplemental Earth Ground.  
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Assign IP Address  
Before you can configure Tenor CMS, you need to assign a valid IP address. An IP address is a 32 bit (up to 12  
numeric characters) address used to identify each network device in the TCP/IP network. If the chassis does  
not have an IP address, data will not be able to be sent to or from the chassis.  
Assign IP address as follows:  
1. Click on Start> Programs> Accessories> Communications> HyperTerminal> Run. The HyperTerminal  
window will be displayed.  
2. Click on Hypertrm.  
3. Enter a Connection Description (i.e., name for each chassis such as Routing Server).  
4. Click Ok.  
5. Choose the connection port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1).  
Click Ok. The Com1 Properties window will be displayed. See Figure 3-18.  
Figure 3-18 Port Settings Window  
6. From the Bits Per Second drop down list box, choose 38400.  
7. From the Data Bits drop down list box, choose 8.  
8. From the Parity drop down list box, choose None.  
9. From the Stop bits drop down list box, choose 1.  
10. From the Flow control drop down list box, choose None.  
11. Click on Call>Call. A connection to the CMS chassis will be established.  
12. Press the Tenor CMS power switch to On. After the bootup sequence, the login prompt will appear.  
13. Enter a login name. The default login name is admin.  
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14. Enter a password. The default password is admin. To change this password later, see Chapter 4: Getting  
Started with Command Line Interface (CLI). Questions about the chassis will scroll on the screen.  
15. You will be asked to configure an Ethernet port. Enter Y to configure the Ethernet port.  
NOTE: If you are unsure of the following values, contact your network administrator.  
16. For IP address, enter the IP address for the Tenor CMS chassis.  
17. For Subnet Mask for LAN prompt, enter the subnet mask. This address is used to differentiate the network  
portion of the IP address from the host portion of the IP address.  
18. For Default Gateway, choose whether there should be a default gateway (router) which routes packet data  
outside of your LAN, and enter its IP address.  
The CMS will automatically reboot with the new IP address.  
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Chapter 3: Installation  
Install Software Upgrade via CMS Software Update Utility  
The CMS Software Upgrade Utility enables you to upgrade software and perform backup and restore proce-  
dures. Both of these options are detailed below.  
There are two ways you can upgrade your software: from disk or from the network. Both options are available  
via CMS Software Update Utility. Use the following instructions to install a software upgrade to a CMS unit.  
Ensure you have the CD that was shipped with your unit. This CD contains upgrade files you are installing.  
Upgrade from Disk  
1. Access the CD ROM you received from Quintum and access <CDROM Drive>:\Software\Upgrade Util-  
ity. (The latest copy of the upgrade utility is also available from www.quintum.com).  
2. Double-click on CMS Upgrade Wizard. The Quintum Tenor CMS System Update Utility main screen will  
Figure 3-19 Main Upgrade Screen  
3. Click on Update (from Update from Disk). A message will appear, asking you to first backup the current  
files.  
4. Click Yes to backup. (If you choose No, go to step 9.) The Tenor CMS Backup screen will be displayed.  
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Figure 3-20 Main Backup Screen  
5. Enter the Tenor CMS IP Address for the IP address of the unit where the file that you would like to backup  
is located.  
6. Enter your User ID.  
7. Enter the password.  
8. Click Backup to continue. The backup procedure will begin. When completed, a message will display to  
tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002). This message  
will also ask you if you want to proceed with the upgrade of the selected system software. Click Yes to  
continue the upgrade.  
9. A window will appear asking you to select the directory in which the new upgrade will be installed from.  
10. Select the appropriate upgrade file (i.e., c:\Tenor_CMS\CMSupgrade2-2-1) file and click Ok. The Quin-  
tum Tenor CMS Upgrade Utility window will be displayed.  
11. Enter the Tenor CMS IP Address for the IP address of the unit you want to upgrade.  
12. Enter your User ID.  
13. Enter the password.  
14. Click Upgrade (to Cancel, click on Cancel). When completed, a message will alert you that the software  
and configuration settings have been updated.  
15. Click on Release Notes to display the latest Release Notes; click on Continue to reset the unit. The unit  
will reset.  
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Upgrade via Network  
NOTE: To upgrade via Network you must have a User ID and password assigned by Quintum for the spe-  
cific release in which you are upgrading.  
1. Click on Update (from Update from Network). A message will appear, asking you to first backup the  
current files. (If you choose not to backup, the Quintum Logon Authentication window will be displayed.  
Go to step 3.)  
2. Click Yes to backup. Follow the backup procedures from steps 4-8 from the Upgrade from Disk instruc-  
tions. When backup is complete, the Quintum Logon Authentication window will be displayed. See Figure  
Figure 3-21 Quintum Login Authentication  
3. Enter User ID and password. The user name and password are used for new software downloaded from the  
quintum ftp server. Typical entries are: r1344 (user name) and qrf4735z91-1 (password).  
4. Enter password.  
5. Click on Login. The downloaded files will be copied to your hard disk under  
c:\Tenor_CMS\CMSCode_r1344.  
Backup  
1. Click on Backup.  
2. The Quintum Tenor CMS Backup Utility screen will be displayed. See Figure 3-22.  
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Figure 3-22 Main Backup Screen  
3. Enter the IP Address for the Tenor CMS to be restored.  
4. Enter your User ID.  
5. Enter the password.  
6. Click Backup to continue. The backup procedure will begin. When completed, a message will display to  
tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002).  
Restore previous versions  
1. Access the Quintum Tenor CMS Upgrade Utility main window.  
2. Click on Restore. A window will appear asking you to select the directory where the file is located that  
you would like to restore.  
3. Select the desired file. The Quintum Tenor CMS Restore window will be displayed.  
4. Enter the Tenor CMS IP Address for the IP address of the unit where the file is to be restored.  
5. Enter your User ID.  
6. Enter the password.  
7. Click Restore to continue. The restore procedure will begin. When completed, a message will display to  
tell you where the restored files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002).  
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Chapter 4: Getting Started with Command  
Line Interface (CLI)  
This chapter tells you to how use access the CLI and understand the CLI modes. Specifically, the following  
topics are included:  
! Access CLI  
! Understand CLI modes  
! View Menu Tree  
! Use Mode-specific commands  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
What is the Command Line Interface?  
The Command Line Interface (CLI) is a Telnet based (also accessible via serial port) list of menu options  
which enable you to configure and monitor any Tenor CMS unit; you can configure features and capabilities  
such as numbering plans, channel usage per slot, border element, signaling type, and routing information. In  
addition, you are also able to monitor system alarms and run diagnostic procedures. CLI attributes enable you  
to further configure CLI options; these provide addition configuration items according to the option type. See  
CLI Menu Tree - Expanded View for a complete list of menu options.  
According to the type of function you want to perform, the CLI is divided into four different modes: Configu-  
ration, Maintenance, Monitoring, and Diagnostics. You can move from one mode to another according to the  
function you want to perform. For more information about modes, see Modes, further down on this page.  
Through the CLI, there are also commands you execute to simplify the process of configuring and monitoring  
the CMS unit. Some of these commands are globally used, others are specific to the mode in which you are  
working. For example, the set command, available globally from within the Configuration mode, enables you  
to set attributes for different options.  
Options  
Some configuration menu options can have multiple instances. As a result, those option types require an iden-  
tifier to uniquely define a specific option type. For example, the Slot option represents Slots 1 through Slot 14  
of the physical Tenor CMS chassis. As a result, you can issue a command for “Slot 3” to navigate to the  
option that represents Slot 3. Based on te chassis, the system can have 2, 8, or 14 slots.  
Physical options, such as Slot, are assigned by the system and cannot be added or removed; there are always  
14 slots in a system. Other options are part of the default system, such as dial plan. You can configure the dial  
plan and the corresponding attributes, but you are unable to create a second dial plan. Default menu options  
cannot be deleted. These are noted in the expanded menu tree. See CLI Menu Tree - Expanded View.  
Other options are user-defined, such as Signaling Groups. These can be added or removed as necessary; you  
are able to assign an identifier to each option you create. For example, when creating a new ISDN signaling  
group, you may assign the name 5ESSPRI. From that point, you can enter ISDNSignalingGroup 5ESSPRI and  
you will be brought immediately to that option. As a result, you can assign relative names to your options that  
closely represent your actual network.  
Modes  
The CLI is divided into four different modes: Configuration, Maintenance, Monitoring, and Diagnostics. You  
can move from one mode to another according to the function you want to perform. See below for a definition  
of each mode.  
Configuration. The Configuration mode enables you to configure all functions in the Tenor CMS. Through  
this mode, and commands such as new, set, and change, you access the applicable option for which you want  
to configure and enter the desired information.  
Maintenance. The Maintenance mode provides utilities for maintaining the system. Through the mode, for  
example, you can assign a password or reset the system, if necessary.  
Diagnostic. The Diagnostics mode provides a set of utilities to perform diagnostic and testing procedures. For  
example, through this mode you are able to ping other units.  
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Monitor. The Monitor mode provides a set of utilities to monitor the network and all system components,  
including chassis software components. In the Monitor mode, you are able to view alarms generated within  
the system, as well as view the call status.  
Navigation  
There are several options for navigating through the system. You can either type in the desired option at the  
prompt, or use global commands, such as the surf (< or > plus Enter key) to move back and forth between the  
menu. See Execute commands, later in this chapter, for specific information about each command.  
User Login IDs  
There are two types of user logins: user and admin. The admin level enables you to view and change informa-  
tion. The user level enables you to view the information but not configure via CLI.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
CLI Menu Tree  
The Menu tree is a tree diagram of CLI menu items (otherwise known as CLI options). See Menu Tree - Basic  
View for a look at the menu tree for doing high level configuration; this diagram illustrates the basic configu-  
ration options. See CLI Menu Tree - Expanded View for a complete list of all CLI options.  
CLI Menu Tree - Basic View  
Figure 4-1 Menu Tree - Basic View  
VoIP  
SIte  
DoMain  
ZoNe  
IPDialPlan  
PUBlicNumberingPlan  
BorderElement  
RouteDirectory  
DialPlan  
PRIVateNumberingPlan  
MasterChassis  
GateWay  
Slots 1-14  
Number Directories  
DeVice  
AutoSwitchNumber  
BypassNumberDirectory  
HuntLDNDirectory-pub1  
HuntLDNDirectory-prv1  
HopoffNumberDirectory  
DigitalInterface  
EthernetInterface  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
CLI Menu Tree - Expanded View  
The following CLI menu tree includes all menu options available at each level. An asterisk next to an entry  
indicates that you are able to configure attributes, but you are unable to create other entries for that option. See  
What is the Command Line Interface? for more information.  
When executing commands, CLI option names can be shortened to include only the capitalized letters in the  
full name.  
VoIPNetwork  
- SIte-1  
VoIP Network*  
- SIte-1*  
- MasterChassis (continued)  
- SYSLogServer-1  
- SYSLogPort  
- SYSLogIPAddr  
- SYSLogFacility  
- SYSLogServer-2  
- SYSLogPort  
- Name  
- Country  
- TimeServer*  
- UTCOffset  
- PrimaryServerIPAddress  
- SecondaryServerIPAddress  
- DialPlan*  
- SYSLogIPAddr  
- SYSLogFacility  
- SYSLogServer-3  
- SYSLogPort  
- SYSLogIPAddr  
- SYSLogFacility  
- CDRServer-1  
- 10DigitlocalDial  
- MINDDNlength  
- MAXDNlength  
- LongDistancePrefix  
- CarrierPrefixPattern  
- INTernationaLPrefix [1]  
- INTernationaLPrefix [2...8]  
- IntercomEnable  
- InterDigitTimeout  
- IPDialPlan  
- INcomingDelDigits  
- OUTgoingDelDigits  
- INcomingPrefix  
- OUTgoingPrefix  
- OUTgoingTechPrefix  
- INcomingTechPrefix  
- PrefixTrunkID  
- NumberTranslation  
- PRIVateNumberingPlan*  
- PRIVateDNEnabled  
- PRIVateDNLength  
- PUBlicNumberingPlan*  
- CountryCode  
- CDRFormat  
- CDRServerPort  
- CDRServerIPAddr  
- CDRPassWord  
- CDRServer-2  
- CDRFormat  
- CDRServerPort  
- CDRServerIPAddr  
- CDRPassWord  
- CDRServer-3  
- CDRFormat  
- CDRServerPort  
- CDRServerIPAddr  
- CDRPassWord  
- CDRServer-4  
- CDRFormat  
- CDRServerPort  
- CDRServerIPAddr  
- CDRPassWord  
- ChannelGroup (same for other Channel  
Groups)  
- AreaCode  
- MasterChassis*  
- Type  
- PrimaryClockSource  
- PrimaryClockLineID  
- SecondaryClockSource  
- SecondaryClockLineID  
- SnmpSysLocation  
- SnmpSysContact  
- SnmpSysDescription  
- SnmpSysName  
- SignalingGroupAttached  
- RoutingGroupAttached  
- SL 1 (same for slots 2 - 14)*  
- Type  
- SlotNumber  
- DeVice*  
- DigitalInterface*  
- PortNumber  
- SNMPTrapIP1  
- SNMPTrapIP2  
- SNMPTrapIP3  
- LineType  
- LAW  
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VoIPNetwork  
- SIte-1  
VoIPNetwork  
- DoMain  
- MasterChassis  
- SL 1  
- ZoNe  
- GateWay  
- Device  
- VoiceCodec  
- DigitalINterface (cont.)  
- CodecVoiceCoding  
- CodecPayloadSize  
- CodecProfile-1  
- VoiceCodecAttached [1]  
- VoiceCodecAttached [2]  
- VoiceCodecAttached [3...8]  
- CASSignalingGroup  
- (The following applies to E&M only)  
- name  
- LineCode  
- FramingFormat  
- DS1or DSX  
- LENgth  
- CRC  
- EthernetInterface (for slot 14)  
- PortNumber  
- ManagementAccess  
- DUPlex  
- ORrientation  
- SPeed  
- IPAddress  
- SubnetMask  
- SignalingType  
- INcomingStartDial  
- OUTgoingStartDial  
- The following applies to Loop Start  
only)  
- ExternalNATIPAddr  
- InternalNATIPDirAttached  
- FilterIPDirAttached  
- RadiusInfo- UserServer*  
- PrimaryAuthenticationPort  
- PrimaryServerIPAddr  
- PrimaryACcountingPort  
- SecondaryAuthenticationPort  
- SecondaryServerIPAddr  
- SecondaryACcountingPort  
- RetryCount  
- name  
- ORientation  
- SignalingType  
- FlashhookSignal  
- DisconnectToneProfileAttached  
- LoopStart Forward Disconnect,  
Loop Start Reverse Battery only)  
- name  
- ORientation  
- Timeout  
- AccountingType  
- SharedSecret  
- RadiusInfo-RoutingServer*  
- Primary AuthenticationPort  
- PrimaryServerIPAddr  
- SecondaryAuthenticationPort  
- SecondaryServerIPAddr  
- RetryCount  
- SignalingType  
- FlashhookSignal  
- The following applies to Feature  
Group D only)  
- name  
- ORientation  
- SignalingType  
- UCFrequency  
- DefaultANI  
- Timeout  
- SharedSecret  
- The following applies to MFC R2  
only)  
- DoMain*  
- name  
- BorderElement-1*  
- Name  
- ServiceAddressPort  
- ServiceAddressIPAddr  
- ZOne*  
- ORientation  
- SignalingType  
- CdBits  
- InvertABCD  
- ReqCatDigit  
- GateWay*  
- ReqANIdigit  
- NumberDirectories*  
- BypassNumberDirectory-1  
- HuntLDNDirectory-pub1  
- HuntLDNDirectory-prv1  
- HopoffNumberDirectory-1  
- AutoSwitchNumberDir-1  
- AnsDigit  
- Send1stDigit  
- GbIdleSent  
- GbBusySent  
- A6Cat  
- A3Cat  
- DNISLen  
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VoIPNetwork  
- DoMain  
VoIPNetwork  
- DoMain  
- ZoNe  
- ZoNe  
- GateWay  
- GateWay  
- CASSignalingGroup (cont.)  
- ReqANI  
- TrunkCircuitRoutingGroup  
(cont.)  
- ANILen  
- IVRType  
- GbIdleRcvdBits  
- GbbusyRcvdBits  
- RelGuardTime  
- SeizureAckTime  
- DefaultANI  
- ISDNSignalingGroup  
- name  
- ORientation  
- Hairpinning  
- IVRRequestPreferredLanguage  
- EnableExternalRouting  
- MaxTalkTime  
- AutoSwitchNumberAttached  
- HopoffNumberDirAttached[1]  
- HopoffNumberDirAttached[2...32]  
- LineCircuitRoutingGroup  
- name  
- PROTocol  
- DCH  
- OverlapDial  
- L2Estab  
- DIRection  
- IgnoreTonNPI  
- ProgressTone  
- RelayProgress  
- DefaultANI  
- PubOrPrivNumPlan  
- EndOfDial  
- T308  
- EndOfDialDigit  
- H323 SignalingGroup  
- PrimaryGateKeeperIPAddr  
- SecondaryGateKeeperIPAddr  
- PrimaryAutoDiscovery  
- SecondaryAutoDiscovery  
- RegisterDN  
- AddEndOfDialDigit  
- ForcedRoutingNum  
- ForcedRoutingNumType  
- TrunkID  
- TrunkIDDelivery  
- TrunkIDDeliveryFormat  
- HUNTAlgorithm  
- RelayProgress  
- IgnoreGrantedBandwidth  
- H323ID  
- TrunkCircuitRoutingGroup  
- name  
- ModemBypass  
- PassThroughEnable  
- PassThroughID  
- PublicTON  
- OverlapDial  
- PUBlicNPI  
- DIRection  
- PRIVateTON  
- ProgressTone  
- PRIVateNPI  
- PubOrPrivNumPlan  
- EndOfDial  
- PUBlicNumDigits  
- PRIVateNumDigits  
- TwoStageDialing  
- AccessNumber  
- AccessFormat  
- Enabled MultiPath  
- IVRType  
- EndOfDialDigit  
- AddEndOfDialDigit  
- ForcedRoutingNum  
- ForcedRoutingNumType  
- TrunkID  
- TrunkIDDelivery  
- TrunkIDDeliveryFormat  
- HUNTAlgorithm  
- ModemBypass  
- PassThroughEnable  
- PassThroughID  
- MaxHopoffCallsAllowed  
- TwoStageDialing  
- AccessNumber  
- AccessFormat  
- IVRAccessNumber  
- IVRCardNumLength  
- IVRLanguage  
- IVRMultipleSession  
- IVRRequestPreferrdLanaguage  
- EnableExternalRouting  
- AutoSwitchNumberAttached  
- BypassNumberDirAttached [1..8]  
- PUBHuntLdnDirAttached [1]  
- PRIVHuntLdnDirAttached [1..4]  
- ProvideAutoSwitchProgressTone  
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VoIPNetwork  
- DoMain  
- ZoNe  
- GateWay  
- FaxProfile*  
- FaxMaxRate  
- FaxNominalDelay  
- FaxInactivityTimeOut  
- FaxRelay  
- IPRoutingGroup  
- TrunkIDDelivery  
- TrunkIDDeliveryFormat  
- VADEnable  
- IdleNoiseLevel  
- RxGain  
- TxGain  
- DigitRelay  
- PacketSaverEnabled  
- MaxIncomingCallsAllowed  
- EnableExternalRouting  
- MaxOutgoingCallsAllowed  
- MaxTalkTime  
- CodecProfileAttached  
- IPDialPlanAttached  
- ToneProfile  
- name  
- DiscToneFreq1  
- DiscToneFreq2  
- DiscToneONTime  
- DiscToneOFFTime  
- GateKeeperParam*  
- DiscoveryAddressIPAddr  
- MulticastDiscoveryIPAddr  
- PrimaryBEIPAddr  
- SecondaryBEIPAddr  
- ZoneName  
- PassWord  
- EndPointAddressDirectory*  
- QOSPolicy*  
- AutoSwitchThreshold  
- RouteDirectory  
- StaticRoute-1  
- name  
- CallSignalIP  
- Registered  
- IPRoutingGroupAttached  
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Chapter 4: Getting Started with Command Line Interface  
Access CLI  
You can access the CLI through a telnet session, a terminal-like access to any Tenor CMS unit. If your PC is  
directly connected to the Tenor CMS unit, you can configure the unit directly using the serial port via Hyper-  
Terminal. Both methods are described below.  
Telnet Connection  
Once the Tenor CMS has been initially configured with an IP address network and is connected, the easiest  
way to connect to the Tenor CMS and use the CLI is through a standard Telnet session from any PC on your IP  
network. Connect to a Tenor CMS unit via Telnet as follows:  
For Windows 95/Windows 98:  
1. Click on Start> Run. The Run dialog box will be displayed.  
2. Type telnet and click on Ok.  
3. Click on Connect> Remote System.  
4. In the Host Name field type, enter the IP address assigned to your Tenor CMS.  
5. Click on Connect.  
A connection to the Tenor CMS unit will be established.  
For Windows 2000:  
1. Click on Start> Run. The telnet dialog box will be displayed. Type telnet and click on Ok. (Or type telnet  
followed by the IP address and you will connect.)  
2. At the telnet prompt, type open (followed by the IP address for the unit to which you want to connect.)  
A connection to the Tenor CMS unit will be established.  
Serial Port Connection  
When the Tenor CMS is first shipped to you, you must connect to the unit using this method to assign an IP  
address. Once this is assigned, you can connect to the CLI using this port if you are directly connected to the  
unit. To connect to the Tenor CMS Serial port, locate a workstation (PC) relatively close to the Tenor CMS  
unit. Connect as follows:  
1. Insert one end of the DB-9 serial null modem cable into the CMS’s System Controller Card labeled Con-  
sole (or one end of the DB-9 serial RS-232 cable into the CPU’s rear port labeled Console.  
2. Insert the other end of the DB-9 (either null modem or serial RS-232) cable into your workstations’ Com/  
serial port.  
Once the cable is connected and the Tenor CMS is powered on, open a HyperTerminal session (or other termi-  
nal emulation program) as follows:  
3. Click Start > Programs > Accessories > Communications > HyperTerminal. The HyperTerminal window  
will be displayed.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
4. Click on Hypertrm.  
5. Enter a connection description (i.e., name for each unit such as Tenor CMS 1).  
6. Click Ok.  
7. Choose a connection port (on your PC) from the Connect Using drop down list box (i.e., Direct to Com 1).  
Click Ok. The Com 1 properties window will be displayed.  
8. From the Bit Per Second drop down list box, choose 38400.  
9. From the Data Bits drop down list box, choose 8.  
10. From the Parity drop down list box, choose None.  
11. From the Stop bits drop down list box, choose 1.  
12. From the Flow Control drop down list box, choose None.  
13. Click on Call>Call. A connection to the CMS unit will be established.  
14. Enter a login name. The default login name is admin.  
15. Enter a password. The default password is admin. (To change this password later, see Chapter 8: Diagnos-  
tics/Maintenance. Questions about the unit will scroll on the screen.  
NOTE: Steps 16-18 are used for first time assignment of IP address.  
16. For IP address, enter the IP address for the Tenor CMS unit.  
17. For Subnet Mask for LAN prompt, enter the subnet mask. This address is used to differentiate the network  
portion of the IP address from the host portion of the IP address.  
18. For Default Gateway prompt, enter the IP address for the default gateway (router) which routes a packet  
data outside of your LAN.  
CMS will reboot automatically.  
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Chapter 4: Getting Started with Command Line Interface  
Move around within CLI  
Once you are connected to the Command Line Interface, you can configure the system, as well as perform  
diagnostics and monitor system information. To move from one menu tree to another, type the name of the  
menu item to which you want to go.  
Move between modes  
To move from one mode to another, type the desired command at any time. Use the following table as refer-  
ence.  
To reach  
Enter  
Configuration  
Diagnostic  
Maintain  
config or co  
diagnostic or diag  
maintenance or mai  
monitor or mo  
Monitor  
Move within modes  
To move to any other CLI menu item, type the desired menu item from the current prompt.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Execute commands  
There are two different command structures within CLI: mode-specific and global commands. Both are  
described below.  
When you execute commands, some CLI options can be shortened to include only the letters that are capital-  
ized in the full option name. For example, you can type CASSignalingGroup 1 or CASSG 1 to reach CASSig-  
nalingGroup 1. See CLI Menu Tree - Expanded View for a complete list of CLI option names.  
Mode-specific commands  
Mode-specific commands are those commands available according to the mode in which you are working. For  
detailed information about specific mode commands, see the applicable sections which follow: Configuration  
Mode, Diagnostic Mode, Maintenance Mode and Monitor Mode. In addition, you can type help at the applica-  
tion mode to display information about the available commands.  
Global commands  
Global commands apply to any object or action within the CLI; they are basic commands that can be executed  
from any point in the CLI. Each global command is detailed below.  
Goto  
Select and jump to any option for configuration, maintenance, monitoring, or diagnostic. To select and jump to  
any location, you do not need to type “go to”; just type any other prompt name.  
Example  
slot 12. The prompt for slot 12 will appear.  
CASSignalingGroup 1. The prompt for CassignalingGroup 1 will appear.  
Show  
The show (type show or sh) command displays different menu tree levels. Attributes are as follows:  
show -a. Displays configuration settings for the current option.  
show -b. Displays all sub-levels under the current option.  
show -c. Display immediate sub-level under the current option.  
show -d. Displays what has been changed following the last submit.  
show -l. Displays immediate sub levels under the current option and corresponding attributes.  
show -t. Displays all options in the system (the complete menu tree).  
show -v. Displays version number.  
show -p. Displays the CLI menu path for the current level.  
show -o <option>. Displays all options of the given type.  
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Chapter 4: Getting Started with Command Line Interface  
Example  
show -o slot. Displays all slots in system.  
show -o ChannelGroup. Displays all channel groups in the system.  
Surf  
The surf command (via < and > keys) enables you to move from one object to another through the CLI menu  
tree. To use these commands, type < (go back to previous level) or > (to go forward to next level).  
Previous  
The previous command (via ctrl-p and ctrl-n commands) accesses previously entered commands. This com-  
mand is available when running a telnet session only. At the prompt, enter Ctrl-p (forward) or Ctrl-n (back).  
Depending upon the terminal type you are using, the up and down arrow keys will also work.  
Clear  
The clear command clears the screen. To use this command, type clear at the prompt.  
Exit  
The exit command exits you to the previous option in the menu tree; the exit! command enables you to exit out  
of all menu items. To use these commands, type exit or exit! at the prompt. For the exit command, the last  
option you exit into is the company prompt (i.e., if the company prompt is set to Quintum, you will be exited  
to the Quintum prompt).  
Help  
The help system is the primary source of information for learning the configuration commands, monitoring  
features, etc. The three levels of help from which you can derive information are as follows:  
?. When you type ?, brief help about the current object will be displayed.  
help. Displays detailed help on the current option will be displayed.  
help (followed by an option name, parameter, command, or mode). Detailed help about that object will be dis-  
played.  
Example  
help slot. Displays help on a slot option.  
help set. Displays help on set command.  
help conf. Displays help on configuration mode.  
Logout  
Logs out of the current session. The Telnet session will be immediately terminated.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Configuration Mode  
The Configuration mode enables you to configure attributes in the system. There are two command types  
available when using the Configuration mode: menu-specific and global.  
Menu-specific commands  
Menu-specific commands are those commands associated only with the option in which you are configuring.  
Detailed information about menu-specific commands is available by typing help from the desired menu level.  
Global commands  
Global commands are those commands available from anywhere in the configuration mode. Each global com-  
mand is described below.  
New  
The new command adds an entry for a CLI option in the system. For example, you can add signaling groups,  
hop off numbers, profiles, DN routing information, interface parameters, etc.  
NOTE: The New command is available only to those menu options eligible to have more than one entry.  
See What is the Command Line Interface?, in the beginning of this chapter, for more information.  
The new command must be used within the level to which you are adding an option. To use, type new fol-  
lowed by an option name.  
Example:  
new CASSignalingGroup 2. Creates a new CASSignalingGroup with ID of 2.  
new ISDNSignalingGroup 3. Creates ISDNSignalingGroup with an ID of 3.  
new channelgroup SL4DV1DI3. Creates a new channel group with id of SL4DV1D13.  
Set  
The set command, along with a specific CLI option name, is used to set or remove attributes for a specific  
option, as well as associate a selected CLI option to another option or between two CLI options. When you  
associate two CLI options, it indicates that one option uses information from the attached options.  
You must set any attributes from that option’s menu level. To use the set command, you must first select the  
menu option. A pair of double quotes (“”) or single quotes (‘ ‘) can be used for entering a string of words sep-  
arated by spaces. Before creating an association between any options, make sure both CLI options for the  
association exist; the association can be made from either end.  
Example:  
Set an attribute as follows:  
config-DialPlan-1# set internationalprefix[2] 3. Assigns 2nd element of InternationalPrefix (part of  
Dial Plan option) to 3.  
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Chapter 4: Getting Started with Command Line Interface  
config-IPDialPlan-1# set mytechprefix [5] 789. Assigns the 5th element of MyTechPrefix (part of  
IPDialPlan) to 789.  
Remove an attribute as follows:  
config-DialPlan-1# set internationalprefix [2]. Erases 2nd element of InternationalPrefix (part of  
Dial Plan option) and sets it to the default value.  
config-IPDialPlan-1# set mytechprefix [5]. Assigns the 5th element of MyTechPrefix (part of IPDi-  
alPlan) to the default entry.  
To associate a selected CLI option to another, type set followed by the name of the option to which you want  
to attach. A “..” indicates a range of values.  
Example  
config-ChannelGroup-1# set SignalingGroupAttached ISDNSignalingGroup-1 (or set sga isdn-1).  
Associates ChannelGroup -1 to ISDN SignalingGroup-1.  
To detach a selected CLI option from another, type set followed only by the name of the option you want to  
detach.  
Example  
config-ChannelGroup-1# set SignalingGroupAttached (or set sga). Detaches ChannelGroup -1 to  
ISDN SignalingGroup-1.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Add  
The add command enables you to add attributes to options that are contained in tables, including AutoSwitch  
Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address, Alias Address, and Channel,  
etc. To add the attribute for a specific menu option, you must first have that menu option selected. To use the  
add command, type add followed by the specific information you want to add. See below.  
Example:  
config-NumberDirectories-1# add 1234567. Adds 1234567 to the AutoSwitch Number Table.  
config-HopoffNumberDirectory-1# add 1847 replacement 1847. Adds HopoffNumber 1847* with  
Replacement 1847*.  
config-EndPointAddressDirectory-1# add 123.22.45.1 admit Type 1. Adds Endpoint Address  
123.22.45.1 with admitType 1 under the selected Endpoint Address.  
config-StaticRoute-1# add 1234 type 2 priority 1. Adds AliasAddress 1234 with type 2 priority 1  
under the selected StaticRoute.  
Change  
The change command enables you to change the attributes of those menu options that are contained in tables,  
including AutoSwitch Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address, Alias  
Address, and Channel. To change the attribute for a special menu option you must first have the menu option  
selected. See below.  
Example:  
config-NumberDirectories-1# change 7654321. Changes AutoSwitch number 1234567 to 7654321  
for the selected NumberDirectories.  
config-EndpointAddressDirectory-1# change 1 mask 255.255.255. Changes Mask of Endpoint  
Address index 1 to 255.255.255.1 in the selected EndpointAddressDir.  
config-StaticRoute-1# change 4 type 2 priority 1. Changes Type and Priority AliasAddress index 4 to  
1 and 1, respectively, in the selected StaticRoute.  
Remove  
The remove command enables you to remove the attributes of those menu options that are contained in  
tables, including AutoSwitch Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address,  
and Alias Address. To remove the attribute for a special menu option, you must first have that menu option  
selected. See below.  
Example:  
config-NumberDirectories-1# remove 1. Removes AutoSwitch index 1 in the selected NumberDirec-  
tories.  
config-HooffNumberDirectory-1# remove 2. Removes HopoffNumber index 2 from the selected  
HopOffNumberDir.  
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Chapter 4: Getting Started with Command Line Interface  
config-EndpointAddressDirectory-1# remove 4. Remove EndpointAddress index 4 from the selected  
EndpointAddressDir.  
config-StaticRoute-1# remove 2. Removes AliasAddresses 1234 in the selected StaticRoute.  
Delete  
The delete command will delete an entry for a CLI option in the system. To use delete, type delete or del fol-  
lowed by the name of an option.  
Example:  
config-CASSignalingGroup-1# delete CASSignalingGroup 2. Deletes a CAS Signaling Group with  
ID of 2.  
config-ISDNSignalingGroup-1# delete ISDNSignalingGroup 3. Deletes an ISDN Signaling Group  
with ID of 3.  
MapChannel  
The mapchannel command maps channels of a Digital Interface into a ChannelGroup. To map channels, type  
mapchannel or map followed by the channel numbers and channel group to which they will be mapped. A “..”  
indicates a range of values; + or - indicates to add or take away channels, respectively.  
Before mapping channels, you must select a digital interface. A new Channel Group will be created if no  
ChannelGroup IDs match the entered one. A channel group can only consists of channels from the same Digi-  
talInterface.  
Example  
config-DigitalInterface-1# map 1..6,8,10,22 CG 1. Maps channels 1 to 6, 8, 10 to 18 and 22 to Chan-  
nel Group 1.  
config-DigitalInterface-1# map +6..10 CG 2. Adds channels 6-10 into Channel Group 2.  
config-DigitalInterface-1# map -2, 14 channelGroup 1. Removes channels 2 and 14 from Channel-  
Group 1.  
Submit  
The submit command enables you to submit configuration changes. Type submit or sub from any prompt in  
the Configuration mode and all changes will be submitted.  
NOTE: Changes from other telnet sessions will also be submitted, if any.  
After you submit, the prompt will change from “*” (indicating changes) to # (indicating no changes).  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Discard  
The discard command discards changes in the configuration. Type discard from any prompt in the Configura-  
tion mode and all changes will be discarded.  
NOTE: Changes from other telnet sessions will also be discarded, if any.  
After the discard, the prompt will change from “*” (indicating changes) to “#” (indicating no changes).  
SetFactory  
The setfactory command sets the configuration to factory default (except EthernetInterface). To set factory  
defaults, type setfactory at any prompt. The following confirmation prompt will be displayed: Are you sure  
that you want to set configuration to factory defaults (Yes/No)? Type yes to set the configuration to factory  
defaults; type no to cancel the action. When using setfactory, ensure you type the complete word, yes or no.  
Time  
The time command enables you to display or set the system time.  
To display the time, go to the time prompt in config mode.  
Example  
time Displays the time.  
To set the time, type time followed by the mm (month)/dd (day)/yy (year)/hh (hour):mm (minute):ss (second).  
Example  
time 05/11/01/15:45:00. Sets the time to May 11, 2001 at 3:45.  
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Chapter 4: Getting Started with Command Line Interface  
Maintenance mode  
The Maintenance mode enables you to perform maintenance procedures on the unit. To execute any of the  
commands which follow, you must be in Maintenance mode. See Move around within CLI, earlier in this  
chapter.  
Password  
The password command enables you to change the password for the current user. The password command is  
available only under the Maintenance mode.  
Use the password command as follows:  
1. Access the CLI through a Telnet session.  
2. Access the maintenance mode.  
3. Type password. A prompt will ask you for the old password.  
4. Type the old password and press Enter. A prompt will ask you for the new password. Type the new pass-  
word and press Enter. A confirmation will ask you to re-type the new password.  
5. Re-type the password and press Enter.  
A message will tell you the password was changed successfully.  
Reset  
The reset command enables you to reset the system. To use the reset command, access the MasterChassis  
prompt and type reset (you must enter the complete word, reset, for this command to work properly). A confir-  
mation will ask you if you really want to reset the system. Type yes to reset or no to cancel the command. For  
more information on this command, see Chapter 8: Diagnostics/Maintenance.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Monitor mode  
The Monitor mode enables you to perform status procedures on the unit. It monitors the network and all sys-  
tem components including: chassis, software components, alarms and CDR. To execute any of the commands  
which follow, you must be in monitor mode. See Move around within CLI, earlier in this chapter.  
Alarm  
The alarm command enables you to view an alarm history or active alarms. To use the alarm command, type  
alarm or al followed by the appropriate command. See below.  
Example  
alarm. Displays both active and alarm history.  
alarm a. Displays active alarms.  
alarm h. Displays alarm history.  
alarm c. Clears alarm history.  
For detailed information about this command, see Chapter 7: System Alarms.  
Calls  
The calls command displays the status of active calls. To use the calls command, type calls followed by one of  
the valid commands (see below). You can view calls from the following prompts: Master Chassis (MC), Slot  
(SL), Device (DV), or Digital Interface (DI). A “*”indicates “all”.  
Example  
From any prompt listed above, or from the menu level above that option, you can list calls as follows:  
calls. Lists all calls. For example, from the monitor-Slot-SL2 prompt, the calls command will list any  
calls from Slot 2.  
calls DV * . Displays calls in all devices under the current option.  
calls *. Displays all calls.  
Status  
The status command displays the status of certain options. To use the status command, go to the desired option  
and type status with an optional level. You can view the status from the following option: Master Chassis  
(MC), Slot (SL), Device (DV), or Digital Interface (DI), EthernetInterface (EI), Border Element (BE), and  
Gatekeeper (GK). Valid level entries: L1, (basic status), L2 (intermediate status), and L3 (detailed status).  
Default level number is 1.  
Example  
From any prompt listed above, type status L1. Displays the status of the selected option according to  
the level you choose (L1, L2, or L3). For example, at the monitor-Slot-SL1 prompt, type status L1.  
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Chapter 4: Getting Started with Command Line Interface  
Diagnostic Mode  
The Diagnostic mode enables to perform diagnostic and test procedures on the unit. To execute any of the  
commands which follow, you must be in diagnostic mode. To access the Diagnostic mode, see Move around  
within CLI, earlier in this chapter.  
Ping  
Ping enables you to ping an IP address. To use ping, type ping followed by a specific option (-n, -l, -w, -i) and  
the applicable IP address. See below.  
Example  
ping 123.23.42.4. Pings IP address 123.23.42.4.  
ping -n 3 123.23.42.4. Pings IP 123.23.42.4 with the number of echo requests to send. The default  
entry is 3.  
ping -l 256 123.23.42.4 with a buffer size of 256. The -l option specifies a buffer size. The default  
size is 256.  
ping -w 5 123.23.42.4. The -w option specifies the timeout in milliseconds to wait for a response. The  
default entry is 5.  
ping -i 1 123.23.42.4. The -i option specifies the time for the connection to stay up. The default entry  
is 1.  
Event Log  
The Event Log enables you to watch the actual call flow and routing events through the chassis. Some exam-  
ple evlog commands are listed below.  
Example  
evlog sl14dv1 l3 ch cas. Turns on event log modes CH and CAS on Slot 14 Device 1 with the highest  
level of detail (Level 3).  
evlog sl14dv1 l2 cas. Changes the level value of CAS from the previous example from Level 3 to  
Level 2.  
evlog c. Clears all event logs.  
ev help. displays help for the modes.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
Configure Common CLI Options  
When you use the Command Line Interface (CLI) for call handling, some of the most essential CLI options  
are used to regulate system wide features. In addition, they are used to set common network application  
parameters and establish to set common network application parameters and establish the Tenor CMS as a net-  
work entity.  
For example, a few of the most essential CLI options, include:  
Clock Source (primary and secondary)  
Gatekeeper (IP address and port)  
Gateway (IP Address)  
Border Element (IP address and port)  
Channel Group (association)  
Digital Interface (protocol and line parameters)  
Trunk Group (direction of trunk, DN settings)  
A description of each of these options, as well as configuration settings are listed in this section.  
Clock Source  
The clock source regulates the clocking for the entire system. The Clock Source option enables you to config-  
ure the settings for the Primary Clock Source and Secondary Clock Source.  
The settings which follow assume there is only one T1, E1, or DS1 card in the chassis; both primary and sec-  
ondary clock settings are from the same card. We recommend you choose clocks from two different cards. In  
this example, clock settings are derived from line and Slot 4-Device 1-Digital interface 1.  
Example  
config-MasterChassis-1#set PrimaryClockSource 1  
config-MasterChassis-1#set SecondaryClockSource 1  
config-MasterChassis-1*set PCLID sl4dv1di1  
config-MasterChassis-1*set SCLID sl4dv1di2  
Gatekeeper  
The Gatekeeper collects, manages, and distributes call routing information; it performs call routing functions,  
such as bandwidth control, call control signaling and call authorization for Gateways, IP phones, and H.323  
terminals.  
Example  
config-CommonGKParam-1* set PrimaryBEIPAddr xxx.yyy.zzz.aaa  
config-CommonGKParam-1* set ZoneName ozone  
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Chapter 4: Getting Started with Command Line Interface  
Gateway  
The Gateway converts circuit switched calls to VoIP calls. The Gateway options setting below is shown as  
example of how the gateway’s gatekeeper is set to the IP address of the CMS. As a result, the CMS will work  
as a Gateway and a Gatekeeper.  
Example  
config-H323SignalingGroup-1* set GateKeeperIPAddr xxx.yyy.zzz.aaa  
Border Element  
The Border Element provides access into or out of an administrative domain. There are two Border Elements  
in an administrative domain: primary and secondary.  
In the example which follows, the CMS is taking the additional responsibility of acting as a Border Element  
also.  
config-BorderElement-1* set ServiceAddressIPAddr xxx.yyy.zzz.aaa  
Channel Group  
Each of the DS0 channels need to be mapped to a channel group. The example which follows displays how 31  
channels, from 1-31, are mapped to a channel group.  
Example  
config-DigitalInterface-1# map 1..31 cg sl4dv1di1  
From above example, sl4dv1di1 is a channel group identifier created earlier by the system or by the user. If it  
is created by the system, this mapping may have already been done at the initial system database creation.  
Otherwise, create a channel group as follows:  
config-DigitalInterface-1# new cg slNdv1diM  
For these channels in the group to be usuable, they must be associated with a signaling group or routing group.  
See below for an example.  
Example  
config-ChannelGroup-sl4dv1di1# set ISDNSignalingGroup 1 (sets ISDN Signaling Group with ID =  
1)  
config-ChannelGroup-sl4dv1di1# set LineCircuitRoutingGroup 1 (sets Line CircuitRoutingGroup)  
Digital Interface  
Under Master Chassis, appears Slots, Device and Digital Interface. The Device is a physical board that exists  
within the chassis. Device 1 is the main system board, the System Controller. Device 2 and 3 refer to daughter  
boards. If no daughter boards are installed, only Device 1 is valid. Issuing a show command from the device  
level will show any settings at the device level and any digital interfaces that might be present on the board.  
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Chapter 4: Getting Started with Command Line Interface (CLI)  
The Digital Interface enables you to set interface line parameters for the connection between the Tenor CMS  
and the line side (i.e, PBX) and trunk side (i.e., PSTN) circuits, such as framing, line code, etc. If a show is  
used from a T1 or E1 device for example, 8 digital interfaces may be seen. The user can then navigate to the  
particular digital interface by typing Digital Interface 1 through Digital Interface 8 to view or modify settings  
for a specific Digital Interface.  
Some of the digital interface attributes can be configured from the DigitalInterface CLI option; the most com-  
mon attributes are listed in the examples below.  
Example  
config-DigitalInterface-1# set LineType 1 (1 = E1)  
config-DigitalInterface-1# set Law 1 (1 = aLaw)  
config-DigitalInterface-1# set LineCode 2 (2 = HDB3)  
Switch Protocol  
For an ISDN signaling group (PRI signaling group), you must configure the switch protocol. The example  
below shows you how to set the protocol to ETSI.  
Example  
config-ISDNSignalingGroup-1#set Protocol 5 (5 = PRI_ETSI)  
Trunk Group  
Trunk group configuration are specific parameters you assign for each trunk group. Through the LineCir-  
cuitRoutingGroup option, you can set parameters such as the direction of the call type permitted and the num-  
ber of digits to be sent to the line side circuit.  
Example  
config-TrunkCircuitRoutingGroup-1# set Direction 2 (2 = Bi-directional)  
config-TrunkCircuitRoutingGroup-1# set PassThroughEnable 1 (1 = Yes)  
To attach a hunt LDN directory, there must be one existing already or created and entries are able to be made  
into the directory.  
Example  
config-LineCircuitRoutingGroup-1# new hldnd 1Id (creates a Hunt LDN directory with ID = 1Id)  
config-HuntLDNDirectory-1# add 3094* (adds entry to Hunt LDN directory)  
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Chapter 5: Working with SNMP  
This chapter tells you how to use and manage Tenor CMS’s Simple Network Management Protocol (SNMP)  
feature, which is managed via Hewlett® Packard’s HP Openview Network Node Manager. Specifically, this  
chapter tells you how HP OpenView auto-discovers a Tenor CMS unit, as well as generate SNMP traps for  
existing alarm messages.  
! Implement SNMP via HPOV  
! Generate and view traps  
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Chapter 5: Working with SNMP  
What is SNMP?  
Simple Network Management Protocol (SNMP) is the standard protocol used to exchange network manage-  
ment information.  
SNMP management requires two primary elements: a network manager and an SNMP agent. A network man-  
ager is the software running on a workstation through which the network administrator monitors and controls  
the different hardware and software systems that comprise a network. The agent is a piece of software running  
in a network equipment that implements the SNMP protocol. SNMP defines exactly how a network manager  
communicates with an SNMP agent. For example, SNMP defines the format of requests that a network man-  
ager sends to an agent and the format of replies the agent returns.  
Through an SNMP management system, the network manager can communicate and manage several different  
network devices at the same time. The network manager polls the SNMP agents (such as routers, hubs or net-  
work servers) for certain requested information. The agent will then gather information about the machine it is  
running on and carries requests from the network manager to read and change the information.  
How does Tenor CMS utilize SNMP?  
The Tenor CMS unit supports the SNMP protocol; specifically, Hewlett® Packard’s HP Openview software  
acts as the SNMP network manager for the Tenor CMS unit. Once you set up HP Openview to view and  
“auto-discover” Tenor CMS as a network device using SNMP, HP Openview will be able to issue commands,  
get responses, and perform certain functions. For example, you can configure the SNMP agent in Tenor CMS  
to generate and send traps for existing Tenor CMS alarms to HP Openview.  
A Tenor CMS unit can report alarms to up to three network managers.  
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Chapter 5: Working with SNMP  
Installation Requirements  
You will need to install and run HP Openview NMS 6.0 in order to recognize the Tenor CMS as an SNMP  
agent. Below are basic hardware and software requirements you will need to install HP Openview. See your  
HP Openview documentation for detailed information and installation instructions.  
Minimum hardware requirements  
Intel Pentium 120 Mhz processor-based computer  
CD Drive  
96 MB RAM  
250 MB free disk space on one drive  
80 MB free page filing space  
Software requirements  
Microsoft Windows NT operating system (version 4.0), with TCP/IP version 4.0  
Microsoft SNMP Agent (SNMP Services)  
Microsoft Peer Web Services or Internet Information Server (IIS) version 4.0  
Netscape Navigator web browser (version 4.06 or higher) or Microsoft Internet Explorer web browser  
(version 4.0 or higher) with Java/JavaScript options enabled.  
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Chapter 5: Working with SNMP  
Installation  
There are two steps you need to accomplish before HP Openview can interact with a Tenor CMS unit as an  
SNMP agent.  
Download and install HP Openview configuration files specific for Tenor CMS  
Configure the IP address of the network manager in the Tenor CMS  
Download and install SNMP Related Files  
For HP Openview (network manager) to view and manage the Tenor CMS as an SNMP agent, you must first  
download and install files from the www.quintum.com web site as follows:  
1. Start up HP Openview. (For specific information, see the user documentation you received with the soft-  
ware.) There are two ways to download the applicable files: from the www.quintum.com web site or from  
the CD delivered with the system. To download from the web, go to step 2. Otherwise, for CD installation,  
go to step 5.  
2. From the web site, access a web browser (i.e., Microsoft Internet Explorer, Netscape) and go to the web  
site www.quintum.com.  
3. Download the installquintum.zip file to your PC.  
4. Unzip the installquintum.zip file to the HP Openview root directory (this is the directory in which HP  
Openview was installed).  
The following files will be listed:  
installquintum.bat  
quintum.conf  
quintum.reg  
quintum.exe  
quintum.fields  
connector_qavoip  
Tenor_chassis.ico  
quintum_type  
uninstallquintum.bat  
Tenor_A.ico  
connector_qdvoip  
quintum_sym  
Tenor_D.ico  
5. From the Quintum CD ROM, access the directory <CD ROM Drive>:\software\SNMP and download the  
files (the same files listed above) to the HP Openview root directory (this is the directory in which HP  
Openview was installed).  
6. From the HP Openview root directory run installquintum.bat. Installation will begin. The following sec-  
tion lists where the installation files are copied and which files were modified. You can use this informa-  
tion to manually make changes to the files, if desired.  
NOTE: If you have already ran the installquintum.bat, you must first run the installlquintum.bat clean com-  
mand prior to reinstalling. This command will restore any changes made to the quintum files back  
to the default parameters (see below for which files are modified upon installation).  
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Chapter 5: Working with SNMP  
These lines are added to the file HPOVRoot\conf\oid_to_sym:  
1.3.6.1.4.1.6618.1.1.1:Connector:QDVOIP  
1.3.6.1.4.1.6618.1.1.2:Connector:QAVOIP  
# QUINTUM Digital Tenor  
# QUINTUM Analog Tenor  
1.3.6.1.4.1.6618.1.1.10:Connection:QCVOIP # QUINTUM Chassis Tenor  
These lines are added to the file HPOVRoot\conf\oid_to_type:  
1.3.6.1.4.1.6618.1.1.1:Quintum:Epilogue:H # Quintum-Digital Tenor  
1.3.6.1.4.1.6618.1.1.2:Quintum:Epilogue:H # Quintum-Analog Tenor  
1.3.6.1.4.1.6618.1.1.10:Connection:Epilogue:H #QUINTUM Chassis Tenor  
These lines are added to the file HPOVRoot\conf\C\trapd.conf using the "xnmevents -load" HPOV com-  
mand:  
OID_ALIAS Quintum .1.3.6.1.4.1.6618  
#
#
#
EVENT Critical_Alarm .1.3.6.1.4.1.6618.2.0.1 "Status Events" Critical  
FORMAT Received trap:generic #$G specific #$S. $#args:$*  
SDESC  
T1IU_in_loopback;_network_request  
EDESC  
#
#
#
EVENT Major_Alarm .1.3.6.1.4.1.6618.2.0.2 "Status Events" Major  
FORMAT Received trap:generic #$G specific #$S. $#args:$*  
SDESC  
Corruption_of_configuration_info.  
EDESC  
#
#
#
EVENT Minor_Alarm .1.3.6.1.4.1.6618.2.0.3 "Status Events" Minor  
FORMAT Received trap:generic #$G specific #$S. $#args:$*  
SDESC  
RIU_not_installe  
EDESC  
#
#
#
EVENT Report_Status_Alarm .1.3.6.1.4.1.6618.2.0.4 "Status Events" Normal  
FORMAT Received trap:generic #$G specific #$S. $#args:$*  
SDESC  
Uswcomment  
EDESC  
#
#
#
EVENT Uswcomment .1.3.6.1.4.1.6618.2.0.0 "Status Events" Normal  
FORMAT Received trap:generic #$G specific #$S. $#args:$*  
SDESC  
Uswcomment  
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EDESC  
The quintum.exe file is added to the HPOVRoot\bin directory.  
These files are added to the HPOVRoot\bitmaps\C directory:  
Tenor_chassis.ico  
Tenor_A.ico  
Tenor_D.ico  
The quintum.fields file is added to the HPOVRoot\fields\C directory, and is installed and verified using  
the "OVW -fields" command.  
The quintum.reg file is added to the HPOVRoot\registration\C directory.  
These files are added to the D:\hpovnnm\symbols\C\Connector directory:  
CONNECTOR_QDVOIP  
CONNECTOR_QAVOIP  
CONNECTOR_QCVOIP  
7. HP Openview will then identify and “auto-discover” the Tenor unit as an SNMP agent. An icon will  
appear on the screen to represent each Tenor CMS unit. See below.  
Figure 5-1 Tenor SNMP Agent Icon  
Configure network manager IP address  
Through Tenor CMS’s Command Line interface (CLI), you can configure the IP address for the network man-  
agement site where HP Openview is running. Once the IP address is configured, the Tenor CMS will be able  
to process and generate traps for existing alarms, which will enable HP Openview to monitor the Tenor CMS  
unit for alarm states.  
To set the IP address, use the following CLI command:  
con-MasterChassis> snmptrapip1 <ip>. This command configures the IP address of the network manage-  
ment site in the Tenor CMS unit from which the SNMP traps will be generated. Valid entry: The index number  
of 1-3 (the index number is used to designate the index # for the network manager to be used) followed by the  
IP address for the network management site.You can assign a Tenor CMS unit up to three network managers;  
each manager will have a different index number.  
Assign an IP address as follows:  
NOTE: The following instructions assume your PC is running Windows 95 or later.  
1. Click on Start> Run. The Run window will appear.  
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Chapter 5: Working with SNMP  
2. Type telnet in the Open box and click on Ok.  
3. Click Connect> Remote System.  
4. In the Host Name window, enter the IP address of the unit from which you would like to view alarms.  
5. In the port window, choose telnet (port 23 is the default port for a telnet session).  
6. From the TermType drop down list, select vt100.  
7. Click Connect. A telnet session will be displayed. (To exit a telnet session at any time, type exit at the  
prompt.)  
8. Enter the same password you set via CLI.  
9. At the config - MasterChassis prompt, type set snmptrapip1 <ip>. For example, type set snmptrapip1  
208.226.140.12. This will assign index of 1 to indicate the first network manager being assigned to that  
Tenor CMS unit and assign the IP address 208.226.140.12 as the network manager. To assign the second  
snmptrap ip, type set snmptrapip2 <ip> and the third type set snmptrapip3 <ip>.  
10. Repeat step 9 for each network manager (up to 3).  
11. Type submit. The new IP address(es) will be submitted to the applicable Tenor CMS unit.  
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Working with SNMP  
View traps  
You can view the traps HP Openview received from the Tenor CMS unit as follows:  
NOTE: Ensure HP Openview is running.  
1. From the HP Openview map where the Tenor CMS units appear, right-click on the Tenor CMS icon for  
which you want to view traps and select Alarms.  
2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in the  
order of which they occurred.  
View Alarm Status via Tenor CMS icon  
Through the color of a Tenor CMS icon on the HP Openview desktop, you can determine the alarm state of the  
unit as well as view the corresponding alarms. Valid icon colors are listed below.  
Green Icon. No Alarm indicated.  
Red Icon. Critical Alarm (used for when HP Openview cannot communicate with the Tenor CMS or  
there is a severity level 1 alarm).  
Orange Icon. Major Alarm (used for severity level 2 alarms).  
Yellow Icon. Minor Alarm (used for severity level 3 alarms).  
White Icon. Info Alarm (used for severity level 4 alarms).  
View the alarms associated with a Tenor CMS unit as follows:  
NOTE: Ensure HP Openview is running.  
1. From the HP Openview desktop, identify the icon for the Tenor CMS unit from which you would like to  
view alarms.  
2. According to the color of that icon, determine the alarm state from the list above.  
3. To view the alarms associated with that icon, right-click from anywhere on the HP Openview desktop and  
select Alarms. The All Alarms Browser window will appear, which contains the list of alarms.  
Launching Command Line Interface (CLI) from HP Openview  
You can launch the Command Line Interface (CLI) from HP Openview as follows:  
Launch Command Line Interface with pop-up menu as follows:  
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Quintum CMS.  
The CLI will launch with the IP address of the unit associated with that icon (the correct IP address will  
appear in the URL).  
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2. Configure the unit.  
OR  
Launch CLI by double-clicking as follows:  
Launch Tenor CMS CLI by double-clicking the icon as follows:  
1. From the HP Openview desktop, double-click on the desired Tenor CMS unit icon and select Quintum  
CMS.  
The CLI will launch with the IP address of the unit associated with that icon (the correct IP address will  
appear in the URL).  
2. Configure the unit as defined in Chapter 4: Getting Started with Command Line Interface (CLI).  
Set up Tenor CMS status polling  
The following explains how to configure HPOV to determine and display unit status if the Tenor CMS is not  
configured to send traps. Polling is only intended for Tenor CMS units which are not accessible to configure  
the network manager IP address using the Tenor CMS’s Command Line Interface (CLI). We do not recom-  
mend polling more than 10 Tenor CMS units.  
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Object Proper-  
ties.  
2. From the Attributes window, select Quintum Tenor CMS attributes.  
3. Click on Edit Attributes.  
4. Select Turn on Tenor Status Polling (the toggle allows you to set to True or False). Select True.  
5. Click on Verify. After the verification is complete, click Ok.  
Polling occurs in a 30 second interval, or whenever a Tenor CMS trap is received.  
Set up Debug Message Display window  
The following explains how to display debug messages that are generated by the quintum.exe. This window is  
used to troubleshoot HPOV processing events for the Tenor CMS icons.  
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Object Proper-  
ties.  
2. From the Attributes window, select Quintum Tenor CMS.  
3. Click on Edit Attributes.  
4. Select Turn on Debug Window (the toggle allows you to set to True or False). Select True.  
5. Click on Verify. After the verification is complete, click Ok.  
The Debug Message Display window will appear that displays debug messages being processed that are asso-  
ciated with that icon, only one window can be opened at a time.  
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Chapter 6: Call Detail Recording  
This chapter tells you how to display and understand the Call Detail Recording (CDR) feature. Examples are  
included later.  
Specifically, the following topics are included:  
! Description of CDR  
! Connect Tenor CMS unit to CDR Server  
! Understand CDR data  
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Chapter 6: Call Detail Recording  
Overview  
A Call Detail Record (CDR) is a string of data which contains call information such as call date and time, call  
length, calling party, and called party. Through the Call Detail Recording (CDR) feature, the Tenor CMS unit  
is able to generate a CDR at the completion of each call. CDRs are collected from multiple Tenor CMS units  
simultaneously and continuously.  
A CDR file can be created each day to collect CDRs from each Tenor CMS that connects to the server. From  
this information you can capture billing type data which can be used by a separate software component to cre-  
ate billing reports, view call records, and generate daily/weekly/monthly statistics reports.  
The last 9600 CDRs generated are stored by the Tenor CMS unit in a circular buffer (this means that any num-  
ber of CDRs over 9600 will overwrite the existing CDRs). We advise that you set up a PC or workstation to  
act as a CDR server responsible for receiving the CDRs as they are generated (up to four servers can be set up  
to collect CDRs from the Tenor CMS unit). The server will be responsible for capturing CDRs via TCP/IP,  
processing/storing them in permanent memory, and producing billing records. Any CDRs not collected from  
the Tenor CMS unit will be lost if the unit is powered down.  
The CDR software and Billing software mentioned is 3rd party software, and is not provided by Quintum.  
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Chapter 6: Call Detail Recording  
Establish connection between Tenor CMS and CDR Server  
In order to capture CDRs, a connection between the Tenor CMS unit and the CDR server must be established.  
A Tenor CMS can be configure to connect up to four CDR servers via port 9002, 9003, 9004, and 9005. Based  
on configuration, the Tenor CMS unit can either establish a TCP/IP session with one or both of these CDR  
servers. A flow diagram (Figure 6-1) illustrates the general transfer of information.  
Figure 6-1 Flow of CDR Information  
Tenor CMS  
CDR Server  
Tenor CMS connects  
to CDR Server automatically.  
(after initial configuration of  
CDR Server logs into Tenor CMS'  
Port Number 9002 or 9003  
or  
Server IP Address & Port Number)  
TCP/IP Connection Established  
Sends Welcome Message  
Sends Password Prompt  
Enters Password  
Verifies Password  
Provides CMS' IP address &  
Unit Name  
Provides last CDR Sequence  
Number received  
Begins delivering CDR's  
Before attempting to collect CDRs, you should configure the desired information. Through CLI commands,  
you can assign CDR server IP address, CDR server port number and CDR server password information using  
the following CLI commands: cdrserverip, cdserverport, cdrpassword, and cdrformat.  
CDRServerIPAddr: IP address of the CDR server. (Used when the Tenor CMS unit established connec-  
tion with the CDR server.)  
CDRServerPort: The application port numbers used by the CDRServer(s) CDRServer(s). (Used when  
the CMS establishes connection with CDR server.)  
CDRPassWord: Password to be used by the CDR server(s).  
CDRFormat: This configuration parameter command is used to choose which of the possible Call Data  
Record output formats you would like to send to your CDR Server: Standard, Standard with session ID  
functionality, Extended, Extended with session ID functionality, or Extended with Incoming Slot/Device  
information. Possible entries are 0 (standard format), 1 (extended format), 3 (extended CMS format), 4  
(extended CMS format with session ID), 100 (standard format with session ID functionality), 101  
(extended format with session ID functionality), 103 (extended CMS format with session ID functional-  
ity), 104 (extended CMS format with session ID functionality).  
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Chapter 6: Call Detail Recording  
Configure Tenor CMS for connection to CDR server  
NOTE: The CDR Server software is a Windows-based .exe file available on the CD you received with your  
system; this software is not supported by Quintum.  
The instructions below are performed via Command Line Interface (CLI). See the Command Line Interface  
(CLI) user guide for specific information.  
1. Through CLI, access the Configuration prompt.  
2. Access the config-CDRServer-1# prompt (the number will change according to the desired server).  
3. Type set CDRServerIP followed by the IP address of the CDR server and press Enter.  
4. Type set CDRServerPort followed by the desired port number and press Enter. The default port is 9002.  
5. Type set CDRPassWord followed by the desired password and press Enter. The password is an alphanu-  
meric string.  
6. Type set CDRFormat followed by the desired format (0, 1, 3, 4, 100, 101, 103 or 104) for displaying  
CDRs. See previous section for definitions.  
Once you configure this information, you will be able to capture CDR reports via CDR server and the Tenor  
CMS unit, it will be able to establish a TCP/IP session with the server on its own.  
Setup CDR Server and assign password  
Before the CDR server can collect CDRs, you must install the cdrserver.cfg file as follows:  
NOTE: The software is a Windows-based .exe file available on the CD you received with your system; this  
software is not supported by Quintum.  
1. Create a directory in which to install the cdrserver.cfg file, such as c:\cdr.  
NOTE: You can obtain the cdrserver.cfg file via Quintum Training class or through our web site at  
www.quintum.com.  
2. Copy the cdrserver.cfg file and install it into the directory you created in step 1.  
3. Copy the cdrsrv.exe file and install it into the directory you created in step 1.  
4. Double-click on the cdrserver.exe file. The CDR files will be generated and saved to the directory in which  
you are working. File names are listed as the data/gateway from which the file was created.  
Change CDR Password (if required)  
Change the CDRserver password, if desired, as follows:  
1. From the directory in which you are working, right click on the cdrserver.cfg file. At the Open with option,  
choose Notebook.  
2. Scroll down to the line stating cdr_password. Next to that line, enter the desired password. Valid entry: up  
to 30 characters.  
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Chapter 6: Call Detail Recording  
Tenor CMS Establishes Connection with CDR Server  
To capture CDR reports via CDR server (i.e., a PC or workstation you use to capture CDR data) you must first  
configure the IP address and port number of the CDR server in the Tenor CMS unit. Once these are config-  
ured, the Tenor CMS unit will be able to establish a TCP/IP session with the server on its own.  
CDR Server Establishes Connection with Tenor CMS  
If no IP address/port number is configured. The CDR server has to initiate the session. The Tenor CMS unit  
uses TCP port numbers 9002, 9003, 9004, and 9005 on its side for the CDR sessions. The CDRServerport  
must still be configured to either 9002, 9003, 9004, or 9005 (see the Command Line Interface user guide for  
specific information).  
Whether the Tenor CMS unit establishes the connection with the CDR server or the CDR server attempts to  
establish the connection, there is a limit of 5 attempts to enter the correct password before the TCP session is  
terminated (to configure a password, see the CLI command cdrpassword in the previous section).  
After the CDR server successfully logs into the CDR port of the Tenor CMS unit, the CDR server will be pro-  
vided with the IP address and unit name of the Tenor CMS. The CDR server will then supply the sequence  
number of the last CDR that it has received from the Tenor CMS unit. If the last CDR number is unknown, the  
server should send 0 for the sequence number. After this exchange, the Tenor CMS will start delivering new  
CDRs to the server.  
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Chapter 6: Call Detail Recording  
CDR Output  
The following is an example of a CDR output. Each field in a CDR string is separated by a comma (any blank  
fields are designated by a comma). See below for field definitions.  
There are four CDR format types:  
0 (Standard CDR output)  
1 (Extended CDR output)  
3 (Extended CMS CDR output)  
4 (Extended CMS CDR output)  
100 (Standard CDR output plus session ID)  
101 (Extended CDR output plus session ID)  
103 (Extended CMS CDR output plus session ID)  
104 (Extended CMS CDR output plus session ID)  
Sample Record for Standard and Extended CDR Format 0, 1, 100, 101  
Record 1 Sample: (includes fields for both Standard and Extended Formats)  
1,17325551212,15,20000207062812,21060207062815,  
2000020706283030,16,208.226.140.57,192.168.10.64,4,1,1,1,1,1,1,,0,0,1415551000,12345678901234,98  
76543210,0123456789  
Record 1 Field Definitions – Standard Formats 0 and 100  
1 (Call ID), 17325551212 (Called Number), 15 (Duration), 20000207062812 (Call Initiation Time),  
20000207062815 (Call Connected Time), 2000020706283030 (Call Disconnected Time), 16 (Cause  
Code), 208.226.140.57 (Local IP Address), 192.168.10.64 (Remote IP Address), 4 (Origination Trunk  
ID), 1 (Call Type), 1 (Call Number Type), 1 (Incoming Line),1 (Incoming Channel), 1 (Outgoing  
Line), 1 (Outgoing Channel), blank AutoSwitch Time, blank (AutoSwitch Duration), 0 (Bad IP  
Quality Events), 0 (AutoSwitch Flag)  
Record 1 Field Definitions – Extended Formats 1 and 101  
The extended format includes all fields used in the standard format plus the following fields:  
1415551000 (Calling Party Number), 12345678901234 (PIN Code), 9876543210 (Remote Call ID #),  
0123456789 (Local Call ID #)  
Definitions for each field appears below.  
Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…).  
The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor CMS unit resets, the  
sequence number starts from 1 again. If the system has a problem and loses connectivity, the CDR server can  
send the Tenor CMS unit the last Call ID that is received. The Tenor CMS unit will reply with all records that  
contain a Call ID which is greater than the one last received.  
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Called #: The number called. This will be in international format except for a pass-through call going from  
PBX to PSTN or call going from PSTN to PBX.  
Duration: Call duration. This value is in seconds, the value will be 0 if never connected.  
Call Initiation Time: The date and time the call initiated. The time will be the local time configured on the  
Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for  
year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2  
digits for seconds).  
Call Connected Time: The date and time the call was actually connected. The time will be the local time con-  
figured on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4  
digits for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for min-  
utes), ss (2 digits for seconds). This field will be blank if the call never connected.  
Call Disconnected Time: The date and time the call disconnected. The time will be the local time configured  
on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits  
for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2  
digits for seconds).  
Cause Code: The Q.931 cause value assigned if the call is not connected. Possible common entries are listed  
below. This field will be blank if the call was connected.  
Cause Code  
Definitions  
16  
Normal Call Clearing. The cause indicates that the call is being cleared  
because one of the users has requested that the call be cleared.  
17  
18  
User Busy. The called system acknowledges the connection request but is  
unable to accept the call because all B channels are in use.  
No User Responding. This cause is used when a user does not respond to a call  
establishment message with either an alerting or connect indication within the  
prescribed period of time allocated (in Q.931 by the expiry of either timer T303  
or T310).  
28  
Invalid Number Format (Address Incomplete). The cause indicates that the  
called user cannot be reached because the called party number is not a valid for-  
mat or is not complete.  
31  
34  
47  
Normal, Unspecified. This cause is used to report a normal event only when no  
other cause in the normal class applies.  
No Circuit/Channel Available. The connection cannot be established because  
no appropriate channel is available to take the call.  
Resource Unavailable, Unspecified. This cause is used to report a resource  
unavailable event only when no other cause applies.  
Local IP Address: The IP address for the Tenor CMS unit originating the CDR. The entry will be in the fol-  
lowing format: xxx.xxx.xxx.xxx.  
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Remote IP Address: IP address for the remote destination Tenor CMS. This will be generated only if the call  
is VoIP; if the call is circuit based, this field will be blank. The entry will be in the following format:  
xxx.xxx.xxx.xxx.  
Origination Trunk ID: Identifies the origination trunk ID of the line that initiated the call. This field will be  
blank if no trunk ID is configured. The trunk ID is often configured with an account code.  
Call Type: The type of call. Valid entry: 1 = voice, 2 = fax, 3 = modem, 4 = data.  
Call Number Type: The called numbering plan used for the call per Q.931. Possible common entries are as  
follows: 1 = Public/E.164, 9 = Private.  
Incoming Line: If the call is incoming, this field identifies which line the call came in on. Valid entry: 1 =  
PBX, 2 = PSTN. This field will be empty if the call is an incoming VoIP call.  
Incoming Channel: If the call is incoming, this field identifies which channel the call came in on. Valid entry:  
1-31. This field will be empty if the call is an incoming VoIP call.  
Outgoing Line: If the call is outgoing, this field identifies which line the call is going out on. Valid entry: 1 =  
PBX, 2 = PSTN. This field will be empty if the call is an outgoing VoIP call.  
Outgoing Channel: If the call is outgoing, this field identifies which channel the call went out on. Valid entry:  
1-31. This field will be empty if the call is an outgoing VoIP call.  
Autoswitch Time: This is the date and time the autoswitched occurred (when the call is switched from VoIP  
to circuit). The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for year), mm  
(2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2 digits for sec-  
onds). If an autoswitch did not occur, this field will be blank.  
AutoSwitch Duration: The number of seconds that the autoswitch call was active. Valid entry: xx.  
Bad IP Quality Events: The number of bad quality events that occur during a VoIP call. This number deter-  
mines the overall quality of the call.  
Autoswitch Flag. The terminating side of the autoswitch call initially terminates to the internal autoswitch  
agent before the call is actually autoswitched. This termination generates an extra CDR in addition to the orig-  
inal call that is autoswitched. This field identifies a call that is terminated to the autoswitch agent, 0 = normal  
call, 1 = termination to the autoswitch agent.  
The following are CDR fields used in the extended format (1 or 101) only.  
Calling Party Number. The number called from. The format will be delivered in whatever format the PSTN  
or PBX delivers to the Tenor CMS.  
PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not configured.  
Remote Call ID #. Unique identification number, generated by the remote-side Tenor CMS, for call record  
matching purposes. Only generated for IP calls. For a given IP call, Local Call ID on one Tenor should match  
the Remote Call ID of the other.  
Local Call ID #. Unique identification number, generated by the local-side Tenor CMS, for call record match-  
ing purposes. Generated for all IP calls. For a given IP call, the Local Call ID on one Tenor should match the  
Remote Call ID of the other.  
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Chapter 6: Call Detail Recording  
Sample Record for Extended CMS CDR Format 3, 4, 103, 104:  
Record 1 Sample: (includes fields for formats 3 and 103)  
1,17325551212,15,20000207062812,21060207062815,2000020706283030,16,208.226.140.57,192.168.1  
0.64,4,1,1,1,5,1,1,1,1,1,1,1,,0,0,1415551000,12345678901234,9876543210,0123456789,12138765432  
Record 1 Field Definitions - CMS Extended Formats (3 and 103)  
1 (Call ID), 17325551212 (Called Number), 15 (Duration), 20000207062812 (Call Initiation Time),  
20000207062815 (Call Connected Time), 2000020706283030 (Call Disconnected Time), 16 (Cause  
Code), 208.226.140.57 (Local IP Address), 192.168.10.64 (Remote IP Address), 4 (Origination Trunk  
ID), 1 (Call Type), 1 (Call Number Type), 5 (Incoming Slot), 1 (Incoming Device), 1 (Incoming Digi-  
tal Interface) 1 (Incoming Channel), 1 (Outgoing Slot), 1 (Outgoing Device), 1 Outgoing Digital  
Interface), 1 (Outgoing Channel), blank (AutoSwitch Time), blank (AutoSwitch Duration), 0 (Bad IP  
Quality Events), 0 (AutoSwitch Flag), 1415551000 (Calling Party Number), 12345678901234 (PIN  
Code), 0123456789 (Local Call ID #), 9876543210 (Remote Call ID #)  
The 4 and 104 extended format includes all fields used in the 3 and 103 extended format plus the following  
field:  
12138765432 (Incoming/Outgoing IP DN).  
Definitions for each field appears below.  
Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…).  
The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor unit resets, the  
sequence number starts from 1 again. If the system has a problem and loses connectivity, the CDR server can  
send the Tenor CMS unit the last Call ID that it received. The Tenor CMS unit will reply with all records that  
contain a Call ID which is greater than the one last received.  
Called #: The number called. This will be in international format except for a pass-through call going from  
PBX to PSTN or call going from PSTN to PBX.  
Duration: Call duration. This value is in seconds, the value will be 0 if never connected.  
Call Initiation Time: The date and time the call initiated. The time will be the local time configured on the  
Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for  
year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2  
digits for seconds).  
Call Connected Time: The date and time the call was actually connected. The time will be the local time con-  
figured on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4  
digits for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for min-  
utes), ss (2 digits for seconds). This field will be blank if the call never connected.  
Call Disconnected Time: The date and time the call disconnected. The time will be the local time configured  
on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits  
for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2  
digits for seconds).  
Disconnect Cause Code: The Q.931 cause value assigned if the call is not connected. Possible common  
entries are listed below. This field will be blank if the call was connected.  
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Chapter 6: Call Detail Recording  
Cause Code  
Definitions  
16  
Normal Call Clearing. The cause indicates that the call is being cleared  
because one of the users has requested that the call be cleared.  
17  
18  
User Busy. The called system acknowledges the connection request but is  
unable to accept the call because all B channels are in use.  
No User Responding. This cause is used when a user does not respond to a call  
establishment message with either an alerting or connect indication within the  
prescribed period of time allocated (in Q.931 by the expiry of either timer T303  
or T310).  
28  
Invalid Number Format (Address Incomplete). The cause indicates that the  
called user cannot be reached because the called party number is not a valid for-  
mat or is not complete.  
31  
34  
47  
Normal, Unspecified. This cause is used to report a normal event only when no  
other cause in the normal class applies.  
No Circuit/Channel Available. The connection cannot be established because  
no appropriate channel is available to take the call.  
Resource Unavailable, Unspecified. This cause is used to report a resource  
unavailable event only when no other cause applies.  
Local IP Address: The IP address for the Tenor CMS unit originating the CDR. The entry will be in the fol-  
lowing format: xxx.xxx.xxx.xxx.  
Remote IP Address: IP address for the remote destination Tenor CMS. This will be generated only if the call  
is VoIP; if the call is circuit based, this field will be blank.  
Origination Trunk ID: Identifies the origination trunk ID of the line that initiated the call. This field will be  
blank if no trunk ID is configured. The trunk ID is often configured with an account code.  
Call Type: The type of call. Valid entry: 1 = voice, 2 = fax, 3 = modem, 4 = data.  
Call Number Type: The called numbering plan used for the call per Q.931. Possible common entries are as  
follows: 1 = Public/E.164, 9 = Private.  
Incoming Slot: The slot number to which a call enters. Valid entry: 1-13 (for slots 1 through 13). This slot will  
be empty if the call is an incoming VoIP call.  
Incoming Device: If the call is incoming, this field identifies which Digital Interface the call came in on. This  
entry is fixed at 2.  
Incoming Digital Interface: If the call is incoming, this field identifies which Device interface the call came  
in on. Valid entry: 1-8. This field will be empty if the call is an incoming VoIP call.  
Incoming Channel: If the call is incoming, this field identifies which channel the call came in on. Valid entry:  
1-31. This field will be empty if the call is an incoming VoIP call.  
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Outgoing Slot: If the call is outgoing, this field identifies the slot the call is going out on. Valid entry: 1-13.  
This field will be empty if the call is an outgoing VoIP call.  
Outgoing Device. If the call is outgoing, this field identifies the Device the call is going out on. This field is  
fixed at 2.  
Outgoing Digital Interface. If the call is outgoing, this field identifies which Digital Interface the call is  
going out on. Valid entry: 1-8. This field will be empty if the call is an outgoing VoIP call.  
Outgoing Channel. If the call is outgoing, this field identifies which channel the call went out on. Valid entry:  
1-31. This field will be empty if the call is an outgoing VoIP call.  
Autoswitch Time: This is the date and time the autoswitched occurred (when the call is switched from VoIP  
to circuit). The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for year), mm  
(2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2 digits for sec-  
onds). If an autoswitch did not occur, this field will be blank.  
AutoSwitch Duration: The number of seconds that the autoswitch call was active. Valid entry: xx.  
Bad IP Quality Events: The number of bad quality events that occur during a VoIP call. This number deter-  
mines the overall quality of the call.  
Autoswitch Flag. The terminating side of the autoswitch call initially terminates to the internal autoswitch  
agent before the call is actually autoswitched. This termination generates an extra CDR in addition to the orig-  
inal call that is autoswitched. This field identifies a call that is terminated to the autoswitch agent, 0 = normal  
call, 1 = termination to the autoswitch agent.  
Calling Party Number. The number called from. The format will be delivered in whatever format the PSTN  
or PBX delivers to the Tenor CMS.  
PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not configured.  
Local Call ID #. Unique identification number, generated by the local-side. Tenor CMS, for call record  
matching purposes. Generated only for IP calls.  
Remote Call ID #. Unique identification number, generated by the remote-side Tenor side CMS, for call  
record matching purposes. Only generated for IP calls.  
The following is a CDR field used in the extended format 4 and 104:  
Incoming/Outgoing IP DN. If this is an incoming IP call, the number displayed will be the number as  
received from the other endpoint. If this number is an Outgoing IP call, the number displayed will be the DN  
as it was sent out over IP (Outgoing number plus prepended digits).  
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Chapter 7: System Alarms  
This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system.  
Specifically, the following topics are included:  
! Description of Alarm Manager  
! Delete and filter alarms  
! Monitor alarm history  
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Chapter 7: System Alarms  
Monitor Alarms  
Alarms are brief text messages that appear on your workstation when the Tenor CMS unit encounters a prob-  
lem, such as a failed interface, disconnected call, etc. You can reach the Alarm Manager via Command Line  
Interface (CLI) alarm monitoring system.  
How to Read Alarms  
The Alarm Manager reports alarms according to criteria such as the alarm’s severity level, line number the  
alarm occurred on, channel number, etc. There are two alarm types displayed: Active Alarms and Alarm His-  
tory. An Active Alarm list displays all the alarms still active on the system; these alarms have not been cleared  
or deleted. An Alarm History is a list of the last 100 alarms stored in the system since the last time you per-  
formed a delete operation.  
Definitions for all generated alarm fields appear in Table 7-1.  
Table 7-1 Alarm Fields and Definitions  
Field  
Definition  
Valid Entry  
IP #  
The unit’s IP address (32 bit  
address).  
Example:192.168.1.34.  
Sequence #  
Internal number used to identify  
alarms.  
01, 02, 03, etc.  
Type (displays only if you gener- The type of alarm generated.  
ate an Alarm History)  
ALR = Alarm. This indicates an  
active alarm. CLR= Clear. This  
indicates an alarm that has been  
cleared from the system.  
RPT= Report. This indicates that  
the alarm has been generated for  
a report. This entry is for internal  
use only; if you see a report that  
is causing problems, contact cus-  
tomer service.  
Severity  
Level or alarm severity.  
1 = Critical (complete system is  
affected).  
2 = Major (major problem is  
detected).  
3 = Minor (minor problem is  
detected).  
4 = Info (Information about a  
minor problem).  
Description  
Slot #  
A text description of the alarm;  
see Table 7-2 for detailed descrip-  
tion.  
Varies.  
Defines which slot the alarm  
occurred on.  
Slot 1 through 14 (CMS)  
Slot 1 through 8 (CMS960)  
Slot 1 or 2 (CMS240)  
7-2  
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Chapter 7: System Alarms  
Valid Entry  
Field  
Definition  
Device #  
Line #  
Defines which device in a slot the  
alarm occurred on.  
Device 1 through 16.  
Specifies which line the alarm  
occurred on.  
Line 1 through 8.  
Channel #  
Date/Time  
Specifies which channel the alarm Channels 1-24 (for T1) or 1-31  
occurred on.  
(for E1).  
Date/time the event occurred on.  
Day of week: name of day.  
Month: Jan, Feb, March, etc.  
Day of month: 1 or 2 digits.  
Time: 6 digits (hour minutes sec-  
onds based on a 24-hour clock).  
Year: 4 digits.  
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Chapter 7: System Alarms  
Valid Alarms  
The following is a list of all alarm descriptions (text that appears in the Alarm Description field) for all possi-  
ble alarms the system can generate. In the generated alarm list, the alarm description appears as part of the  
Description field.  
Table 7-2 List of Valid Alarms  
Severity  
Alarm Description  
(text appears in desc field)  
(appears as  
part of severity  
field)  
Definition  
Critical  
Critical  
Critical  
Critical  
Loss of Framing (Red Alarm)  
Signal is not being transmitted; there is no layer 1 syn-  
chronization.  
Remote Alarm indication (Yellow  
Alarm)  
Tenor CMS is receiving a yellow alarm signal from the  
network.  
Loss of signal  
A loss of signal (32 consecutive zeros) at least once dur-  
ing a 1 second period.  
AIS Reception (Blue Alarm)  
Alarm Indication Signal. An all ones condition used to  
alert the Tenor CMS that its incoming signal (or frame)  
has been lost.  
Critical  
Critical  
Layer 2 Down  
Indicates that Layer 2 protocol is down.  
Ethernet Disconnected  
Ethernet cable has been disconnected from the System  
Controller or CPU Card, or Ethernet connectivity has  
been lost. No new VoIP calls will be made and existing  
PSTN calls will be switched to the PSTN.  
Critical  
Critical  
Call Handler not registered with Gate-  
keeper  
The Call Handler process cannot be registered with the  
Gatekeeper.  
Critical Software Error  
A software error has occurred that affects the operability  
of the complete system.  
Critical  
Critical  
Tenor CMS Chassis reset  
The chassis has reset.  
Card Temperature out of operating range A card’s temperature has reached the maximum operat-  
ing range. The cause may be a fan failure.  
Critical  
Critical  
Card reset  
This alarm is viewable upon power up. If this alarm con-  
tinues, there may be a problem with the card.  
Primary Digital Interface Clock Loss  
Clock source has been lost for T1 lines. The unit will  
automatically switch to the secondary digital interface  
clock source.  
Critical  
Secondary Digital Interface Clock Loss  
All clock sources have been lost, both primary and sec-  
ondary. Check the T1 lines for the possible cause.  
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Chapter 7: System Alarms  
Severity  
(appears as  
part of severity  
field)  
Alarm Description  
(text appears in desc field)  
Definition  
Critical  
Configuration Mismatch  
A mismatch has occurred for the card in the slot and the  
actual configuration. For example, this alarm would  
occur if you insert a DSP card in a slot that has an earlier  
configuration for a T1 card.  
Critical  
Critical  
Operational Code Missing  
Configuration Data Missing  
Normal application code for T1/E1, System Controller,  
CPU, or DSP card is damaged.  
Configuration via CLI is missing. Check the configura-  
tion data and add the necessary information.  
Critical  
Critical  
Power Degrade  
One power supply is not working correctly.  
IVR Configuration Missing  
Appears if an attempt to make an IVR call has been  
made when a valid IP address is not configured.  
If an IVR call has been passed through accidently, with-  
out a real intention to use IVR for subsequent calls,  
while both of the servers were disabled. In order to clear  
the alarm, a user will have to change one of the IP  
addresses to some value, and then disable it again.  
Critical  
Critical  
Critical  
RADIUS Configuration Missing  
RADIUS Server Not Responding  
IVR Configuration Missing  
Appears when a RADIUS request is made and one or  
more required configuration parameters are missing.  
This alarm is cleared when the required RADIUS  
parameters are configured via CLI.  
Appears when none of the configured RADIUS servers  
respond.  
This alarm is cleared when any of the RADIUS servers  
responds or the RADIUS server is disabled via CLI.  
Appears if an attempt to make an IVR call has been  
made while neither of the two IVR Prompt Server IP  
addresses are set in the database; an IVR enabled trunk  
group receives a call for which the IVR Prompt Server  
IP is not configured.  
If an IVR call has been passed through accidentally,  
without a real intention to use IVR for subsequent calls,  
while both of the servers were disabled. In order to clear  
the alarm, a user will have to change one of the IP  
addresses to some value, and then disable it again.  
Major  
Major Software Error  
A software error has occurred that affects system signal-  
ing, interfaces, or other major operation.  
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Chapter 7: System Alarms  
Severity  
Alarm Description  
(text appears in desc field)  
(appears as  
part of severity  
field)  
Definition  
Major  
File Missing in the File Server  
This alarm will be reported to the system when a partic-  
ular voice prompt file is not found in the IVR Prompt  
Server.  
This alarm applies only to the system with enabled IVR  
functionality.  
Major  
Switch to other RADIUS server  
Appears when the current RADIUS server stops  
responding after three consecutive calls end in timeouts  
and another RADIUS server is configured The Tenor  
will then switch to the next RADIUS server.  
Minor  
Minor  
Minor  
Call Event(s) Lost  
A call has failed.  
Missing or Incorrect Profile  
Minor Software Error  
The configuration profile has caused a problem.  
A software error has occurred but will not affect the  
operation of the complete system.  
Minor  
Minor  
No response to seizure  
There has been a problem with the T1 line.  
Remote end did not back off in a glare  
situation  
An incoming and outgoing call went through at the same  
time, and the remote end call did not back off.  
Minor  
Minor  
Chassis resource constrained  
Hardware component failed  
A shared resource in the unit loads the system.  
A hardware component has failed. Check all compo-  
nents, hardware connections, etc.  
Minor  
Log RADIUS server error  
Displayed when the RADIUS server fails to send  
required data or the data sent by the RADIUS server has  
improper values. Incorrect information may contain the  
following:  
RADIUS Server: Credit amount (-1)  
RADIUS Server: Credit minus amount  
RADIUS Server: Not supported currency  
RADIUS Server: Credit time (-1)  
RADIUS Server: Credit time < 6 sec  
RADIUS Server: Invalid error code  
Informational  
Informational  
Gatekeeper status  
Reports the status of the Gatekeeper.  
Miscellaneous information  
Miscellaneous information about the unit is reported.  
The contents of this alarm will vary.  
Informational  
Informational  
Info Software Error  
Glare occurred  
Indicates information about miscellaneous software  
error. This does not affect system operation.  
An incoming and outgoing call went through at the same  
time, and the remote end call did not back off, but the  
situation was corrected.  
7-6  
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Chapter 7: System Alarms  
Severity  
(appears as  
part of severity  
field)  
Alarm Description  
(text appears in desc field)  
Definition  
Informational  
Informational  
Informational  
Card inserted into chassis  
A DSP, System Controller, CPU, or WAN card has been  
inserted into the chassis.  
Card removed from chassis  
Resource taken out of service  
A DSP, System Controller, CPU, or WAN card has been  
removed from the chassis.  
A card has been taken from service.  
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Chapter 7: System Alarms  
View Alarms  
The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view  
active alarms, as well as view an alarm history list.  
You are now ready to view active alarms and an alarm history, or both. See the sections which follow:  
Display all Alarms  
You are able to display both active alarms and an alarm history as follows:  
1. Through CLI, access the Monitor prompt.  
2. Type alarm. Both active alarms and the alarm history will be displayed. See section How to Read Alarms  
for field definitions.  
Figure 7-1 Alarm sample  
IP# Sequence# Severity Desc Slot# Device# Line# Channel# Date/Time  
193.173.179.185:602:ALR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002  
Display Active Alarms  
1. Through CLI, access the Monitor prompt.  
2. Type alarm a. The active alarms will be listed. See section How to Read Alarms for field definitions. If  
you enter alarm without a command following it, both active alarms and the alarm history will be dis-  
played.  
Figure 7-2 Active Alarm Sample  
IP# Sequence# Severity Desc Slot# Device# Line# Channel# Date/Time  
193.173.179.185:602:ALR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002  
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Chapter 7: System Alarms  
Display Alarm History  
1. Through CLI, access the Monitor prompt.  
2. Type alarm h. An alarm history will be displayed. See section How to Read Alarms for field definitions. If  
you enter alarm without a command following it, both active alarms and the alarm history will be dis-  
played.  
Figure 7-3 Alarm History Sample  
IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time  
193.173.179.185:594:RPT:4:Resource Activated (HDLC):2:2:0:0:FRI FEB 22 21:48:32 2002  
193.173.179.185:600:RPT:4:Chassis Card Inserted:11:1:0:0:FRI FEB 22 21:48:47 2002  
193.173.179.185:602:CLR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002  
193.173.179.185:603:RPT:4:Chassis Card Inserted:12:1:0:0:FRI FEB 22 21:49:02 2002  
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Chapter 8: Diagnostics/Maintenance  
This chapter tells you how to troubleshoot Tenor CMS operation, as well as how to maintain the health of your  
system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’  
alarms and check basic connections.  
Specifically, the following topics are included:  
! Common symptoms/problems  
! General troubleshooting  
! Maintenance procedures  
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Chapter 8: Diagnostics/Maintenance  
Before you Begin  
Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hardware con-  
nections. See below.  
Ensure power cord is firmly installed in the back panel’s power inlet and the other end is plugged into the  
AC power source. Ensure circuit breaker is reset or fuse is operational.  
Ensure the unit’s power switch is in the On position.  
Verify that all RJ-48, RJ-45, and DB-9 cables are fit snugly in each appropriate port. Faulty connections  
may cause a number of network interfacing or connection issues.  
If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.  
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Chapter 8: Diagnostics/Maintenance  
Diagnostics  
Common Symptoms/Problems  
Below is a list of common symptoms and problems you may encounter. Use this list as a guideline; if your  
problem is not listed, use the diagnostic procedure explained in the beginning of this chapter.  
Table 8-1 Common Symptoms/Problems  
Common Symptom/Problem  
Description/Solution  
Unit will not turn on or LEDs on front lower For AC units:  
swing down panel of the chassis are unlit.  
Check AC power source.  
Check fuse or circuit breaker. To check fuse continuity, see  
chapter.  
Ensure power supplies are fully seated.  
For DC units:  
Check that the supplies are fully seated in the DC chassis.  
Check the customer premises over-current protection  
device(s) are in the ON position.  
For Tenor CMS860 and CMS240: Ensure all wires are  
secured to the power entry plug and the plug is inserted to  
the power receptacle and secured with the anchor screws.  
Ensure the circuit breaker for the respective power entry  
point is switched to the ON position.  
Communication between Tenor CMS and  
the PBX or PSTN cannot be established.  
There are several reasons why communication may not be  
successful. A few of the most common are listed below.  
Verify correct cables are installed in the rear of the T1/E1/  
DS1 ports. See Chapter 3: Installation.  
Unit configuration may be wrong. Examine the configura-  
tion parameters via CLI.  
Network issues may cause a number of problems. Contact  
the Central Office to perform test procedures.  
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Chapter 8: Diagnostics/Maintenance  
Common Symptom/Problem  
Description/Solution  
Communication with Command Line Inter-  
face (CLI) cannot be established using Tel-  
net.  
The IP address of the Tenor CMS unit may be incorrect.  
Check Ethernet Cable.  
Verify the IP address of Tenor CMS. Check the Default  
Gateway Subnet Mask. Check Ethernet connection via RS-  
232 connection. See Chapter 3: Installation.  
Verify network connectivity using ping from another net-  
Communication with Router, Ethernet Hub, Verify RJ-45 cable is firmly installed in System Control-  
or switch cannot be established.  
ler’s Ethernet port.  
Check MDI/MDIX configuration. Check duplex setting on  
the switch in which they were connected and the speed of  
10MB or 100 MB.  
Communication between computer’s serial  
port and Tenor CMS console port cannot be  
established.  
Verify use of null modem cable (for System Controller)  
or RS232 for (CPU card).  
Verify DB-9 cable is firmly placed in the System Control-  
ler/CPU’s console port and your PC’s serial port.  
Verify Terminal port settings at 38400 BPS 8N1 No Flow  
Control.  
Tenor CMS cannot receive or transmit calls. Check DS1 card Span Status LEDs. If unlit, it indicates that  
the T1 or E1 lines may be down.  
Generate alarm list for more information.  
Contact Central Office for interface issues.  
For DC only: The breaker trips due to exces- Power on/off using the circuit breaker.  
sive current.  
Unit Provisioning  
An error with Tenor CMS’s provisioning may cause a number of problems. Sometimes, it may be a simple  
error, such as an incorrect IP address or telephone number, or it may be something more complex, such as  
incorrect T1/E1 parameters.  
Evaluate your system provisioning. Check all data provisioning information, and re-configure if necessary.  
Ping Unit  
Ping enables you to ping an IP address. See Chapter 4: Getting Started with Command Line Interface (CLI)  
for more information.  
8-4  
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Chapter 8: Diagnostics/Maintenance  
Inspect and Replace Fuse (for AC power only)  
NOTE: The procedure which follows should only be completed by a trained technician.  
If the unit does not power up and you cannot diagnose any other problems, you can check the fuse continuity  
with the instructions which follow. You will need the following:  
Ohm meter  
Small Flat Blade Screwdriver  
New Fuse, if necessary. Contact Quintum for ordering information.  
NOTE: Ensure the power switch is in the Off position.  
1. Unplug the AC Cord from the chassis and the wall outlet.  
2. Access the fuse cover tab on the outside edge of the AC inlet (there is a red indicator).  
3. Using a small flat blade screwdriver, insert it in the fuse cover tab and gently twist. The fuse cover should  
easily dislodge.  
4. Gently pull the fuse cover open until it is perpendicular to the AC inlet.  
5. Insert the screwdriver into the red fuse holder tab and twist. The red fuse holder should dislodge easily and  
move a small distance away (you can use your fingers to pull it the rest of the way).  
6. Use the Ohm meter to check the continuity of the fuse in the holder. For a good fuse, the Ohm meter  
should indicate a value that is less than ten (10) Ohms. If it reads several Kilo-Ohms or higher, the fuse is  
bad and must be replaced.  
7. Install the new fuse (if necessary) in the red fuse holder and follow steps 8-10.  
8. Slide the fuse holder back into place and press firmly into its original position. The red fuse holder is  
keyed such that is cannot be installed improperly.  
9. Close the fuse cover and ensure it is flush with the outer edge of the AC inlet and the red fuse holder is vis-  
ible through the fuse cover window.  
10. Plug the AC power cord back into the rear of Tenor CMS chassis and the AC outlet.  
11. Confirm operation by turning on the CMS power switch.  
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Chapter 8: Diagnostics/Maintenance  
Monitoring  
Faceplate LEDs  
LEDs monitor the health of the system; they are the first signal that the unit is not working properly or that an  
internal or external error has occurred. LEDs appear on the front of the unit (LED descriptions are detailed in  
Chapter 2: Hardware Components).  
Check to ensure the correct lighting of each LED and then see Common Symptoms/Problems for troubleshoot-  
ing information. If the LEDs are not lighting at all, check the power source to ensure power is being supplied  
to the unit.  
Inspect Backplane/Chassis  
If the backplane becomes physically damaged (i.e., pins become bent), the chassis will need to be returned to  
Quintum. This cannot be fixed in the field. Contact your customer service representative for more informa-  
tion.  
For CMS (14 slot): The four LEDs on the front of the lower swing down panel indicate the status of the four  
DC voltage output of the power supplies: +3.3v, +5v, +12v, -12v. When lit, each LED indicates that the  
respective voltage is being output. If unlit, the primary cause is power not being supplied to the unit. Ensure  
the unit is plugged in and turned on.  
DSP Card  
DSP Status LEDs. DSP Status LEDs are information only LEDs; they provide a high level look at channel  
usage according to a specific DSP bank.  
There are eight LEDs on the DSP card:  
DSP Bank 1: Lights for any DSP card activity on that bank.  
DSP Bank 1a: Lights when DSP card activity is more than 50%.  
DSP Bank 2: Lights for any DSP card activity on that bank.  
DSP Bank 2a: Lights when DSP card activity is more than 50%.  
DSP Bank 3: Lights for any DSP card activity on that bank.  
DSP Bank 3a: Lights when DSP card activity is more than 50%.  
DSP Bank 4: Lights for any DSP card activity on that bank.  
DSP Bank 4a: Lights when DSP card activity is more than 50%.  
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Chapter 8: Diagnostics/Maintenance  
DS1 Card  
Status LEDs  
Alarm LED. Indicates a major software alarm has been reported for the board. Red light indicates a  
major software alarm has been reported. A green light indicates that no alarms have been reported.  
Status LED. Indicates overall health of the board. A red (or amber) light indicates minor problems were  
found with the system but the board can be recovered without intervention. A green light indicates that  
no problems were found.  
CPU. Green light indicates CPU bus is active.  
PCI. green light indicates the local PCI bus is busy.  
DSP LEDs. LEDs provide a high level indication of the DSP card activity.  
DSP Bank 1: Lights for DSP module activity on the first DSP module.  
DSP Bank 2: Lights for DSP module activity on the second DSP module.  
For both DSP banks, lit red indicates power-up or DSP module is not usable. Green indicates at least one DSP  
channel is in use. Unlit indicates the DSP is not in use.  
Status LED (Span). Each LED relates to one line on the rear of the DS1 card. For example, Span Status 1  
indicates the operational activity of port 1 on the rear of the DS1 card.  
Off: A red alarm is generated; equipment is not connected.  
Green. Line is operating properly  
Red. Local alarm generated (i.e., loss of framing, etc.)  
Amber. Remote alarm generated (i.e., the Remote side has a problem and is sending a Yellow alarm)  
If one or more LEDS are not lit green, the corresponding T1 or E1 span is not operating properly or not con-  
nected. The problem could be caused by a loss of signal. You can do one or all of the following:  
Verify cables are connected properly.  
Contact central office for interface issues.  
Verify configuration.  
T1 WAN  
The T1 WAN contains eight Span Status LEDs, viewable from the front of the chassis. Each LED relates to  
one line on the rear transition card. For example, Span Status 1 indicates the operational activity of port 1 on  
the rear of the transition module.  
If LEDs are lit, the physical layer is operating properly for those lines being used.  
If one or more LEDs are not lit green, the corresponding T1 line is not operating properly or not connected  
properly. The problem could be caused by a loss of signal. You can do one or all of the following:  
Verify cables are connected properly.  
Contact central office for interface issues.  
Verify configuration.  
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Chapter 8: Diagnostics/Maintenance  
E1 WAN  
The E1 WAN contains eight Span Status LEDs, viewable from the front of the chassis. Each LED relates to  
one line on the rear transition card. For example, Span Status 1 indicates the operational activity of port 1 on  
the rear of the transition card.  
If LEDs are lit, the physical layer is operating properly for those lines being used.  
If one or more LEDs are not lit green, the corresponding line is not operating properly or not connected prop-  
erly. The problem could be caused by a loss of signal. You can do one of the following:  
Verify cables are connected properly.  
Contact central office for interface issues.  
Verify configuration.  
System Controller Card  
LEDs provide a high level indication of the system controller card activity.  
BFL. Yellow light indicates the System Controller Board has failed.  
CPU. Green light indicates CPU activity; when a line is active this lights green.  
PCI. Green light indicates that the local PCI bus is busy.  
CPCI. Green light indicates the CPCI bus is busy.  
If the BFL light is lit, verify cables are connected properly. Otherwise, call Quintum Customer Support.  
CPU Card - Front  
Hot Swap. For future use.  
Card Activity LEDs. LEDs provide a high level indication of the CPU card activity.  
Alarm. Indicates an alarm has been generated.  
Status. Green light. When a user logs in through telnet, the LED turns to amber.  
CPU. Green light indicates the CPU bus is active.  
PCI. Green light indicates that the local PCI bus is busy.  
Ethernet LEDs. The CPU card contains four Link and associated TX/RX Status LEDs, viewable from the  
front of the chassis, to provide a high level indication of the system operational mode and chassis activity,  
including alarm activity. Each Link LED relates to one Ethernet line on the rear of the cards.  
8-8  
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Chapter 8: Diagnostics/Maintenance  
CPU Card - Rear  
Link LEDs. The CPU card contains four Link and associated TX/RX Status LEDs, viewable from the rear of  
the chassis, to provide a high level indication of the system operational mode and chassis activity. Each Link  
LED relates to one Ethernet line on the rear of the cards.  
Power Supply (CMS, 14 slot)  
Each power supply contains a power status LED. The LED lit green indicates power input; red indicates that  
input/output failed or there is a power fault. If the power status LED is off, it indicates there is no AC/DC  
input, check the AC/DC power source and ensure the power supply is fully seated.  
Units with DC power, there are two LEDs: Power and Alarm. When the Power LED is lit green, it indicates  
the power supply is functioning correctly. If the Power LED is lit, the Alarm LED will be unlit.When the  
Alarm LED is lit red, it indicates that input/output failed or there is a power fault. If the Alarm LED is lit, the  
Power (LED) will be unlit.  
If power is getting to the unit, replace the unit with a new power supply. If required, the chassis may run on  
one supply until a new power supply is installed, depending upon the configuration.  
For AC, power supply P/N is 520-5009-00; for DC, power supply P/N is 520-5020-00.  
Power Supply (CMS240 and CMS960)  
Units with AC power have one LED, the Power LED indicates whether the power supply is functioning cor-  
rectly. There are two colors for the LED: red and green. Green indicates AC input; red indicates that input/out-  
put has failed or there is a power fault.  
Units with DC power, there are two LEDs: Power and Alarm. When the Power LED is lit green, it indicates  
the power supply is functioning correctly. If the Power LED is lit, the Alarm LED will be unlit.When the  
Alarm LED is lit red, it indicates that input/output failed or there is a power fault. If the Alarm LED is lit, the  
Power (LED) will be unlit.  
For AC, power supply P/N is 423-5024-00-00 for DC, power supply P/N is 423-5025-00-00.  
Alarms  
Alarms help you identify where a specific problem is occurring with the Tenor CMS unit. Through the Alarm  
Manager, you can read a description of the problem, and isolate where the problem is occurring. Verify all  
severity 1 alarms first; these alarms indicate that the unit is in critical condition and the entire system is  
affected.  
You are able to review alarms via Command Line Interface (CLI). See Chapter 7: System Alarms for specific  
information about obtaining and reading alarms.  
Active Call Status  
You can monitor the status of active calls via CLI’s monitor calls command. You can use the calls command  
from the MasterChassis (MC), Slot (SL), Device (DV), or Digital Interface (DI) CLI options. See Chapter 4:  
Getting Started with Command Line Interface (CLI) for more information about the calls command.  
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Chapter 8: Diagnostics/Maintenance  
Component Status  
You are able to display the status of certain chassis components via CLI’s monitor status command. You can  
use the status command to view information about the following components: MasterChassis (MC), Slot (SL),  
Device (DV), DigitalInterface (DI), EthernetInterface (EI), BorderElement (BE), and Gatekeeper (GK). See  
Chapter 4: Getting Started with Command Line Interface (CLI) for more information about the status com-  
mand.  
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Chapter 8: Diagnostics/Maintenance  
General Maintenance  
Replace System Fan (for CMS, 14 slot only)  
If the system fan is not working, it must be replaced. Replace the fan as follows:  
1. Install the ESD Ground Strap on your wrist (See Chapter 3: Installation for more information).  
NOTE: Screws have retainer to keep them in the fan compartment panel.  
2. Using a slotted head screwdriver (or your thumb) unscrew all five of the screws across the top front of the  
chassis and open the fan compartment.  
3. Once the compartment door is open, pull out the affected fan.  
4. Insert the new fan. Ensure it is firmly engaged in the slot.  
5. Close the compartment door and tighten screws.  
6. Confirm operation of new fan. You should hear it begin to power up.  
To order a replacement fan, contact Quintum. The fan part number is 520-5010-00-00.  
Clean/Replace Foam Air Filter (for CMS, 14 slot only)  
It is recommended that you check the filter monthly and determine your application specific cleaning sched-  
ule. The filter is located inside the lower panel on the front of the chassis.  
Clean the filter as follows:  
1. Open the lower panel on the chassis and carefully slide the filter out.  
2. Vacuum the filter from the entering-air side, pulling dirt through the filter in reverse of the airflow direc-  
tion markings on filter frame.  
3. Carefully slide the filter into the chassis, making sure it is in the supports panels on each side. Secure the  
panels with screws. Close the lower panel.  
You can also replace the filter, if necessary. To order a replacement filter, contact Quintum. The filter part  
number is 520-5011-00-00.  
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Chapter 8: Diagnostics/Maintenance  
Reset System  
Reset the system as follows: turn the power switch off and then back on.  
Change Password  
For security purposes, you may want to change your password. You can change the password via Command  
Line Interface (CLI) as follows:  
1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Command Line Interface  
(CLI) for more information.  
2. Access the Maintain module.  
3. Type password. A prompt will ask you for the old password.  
4. Type the old password and press Enter. A prompt will ask you for the new password. Type the new pass-  
word and press Enter. A confirmation will ask you to confirm the new password.  
5. Re-type the new password and press Enter.  
A message will tell you the password was changed successfully.  
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Chapter 8: Diagnostics/Maintenance  
Card Maintenance/Replacement  
This section defines the proper procedure for making changes to the card configuration of your Tenor CMS  
chassis.  
When the WAN card (Front Application card) is inserted in a slot, it connects to an associated Rear Transition  
Module (RTM) in the rear of chassis. The transition module is inserted into the rear of the chassis and corre-  
sponds to the card in the front slot; it provides the physical cabling and external interface connections. Not all  
cards contain Front Application and RTM cards. Front Application cards measure 160mm x 233mm and Rear  
Transition Module / Interface Cards measure 80mm x 233mm, (half the size of the Front Application Cards).  
See below for a description of each cards’s overlay label, whether a Rear Transition Module is required, along  
with slot installation and special instructions.  
CAUTION:  
Mixing of Front Application and Rear Transition Module (RTM) card types, may cause dam-  
age to the cards and the chassis and may void your warranty.  
Table 8-2 Cards/Slot Installation Guidelines  
Card/  
Rear Transition  
Overlay Module/Overlay Slot Installation  
Special Instructions  
Label  
Label  
System  
Controller  
None  
CMS (14 slot): Slot  
14/chassis front  
Slot 14/chassis rear must not be populated  
when System Controller card is in Slot 14/  
front slot.  
Shipped with a filler panel in Slot 14/chassis  
rear.  
CPU  
CPU Interface  
CMS (14 slot): Slot  
14/chassis front  
(right most)  
CPU Interface card is also labeled CPU and  
must be installed rear slot 14, directly behind  
the CPU front application card for the pair to  
function properly.  
CMS 2/8 slot: Slot 1  
(bottom slot)  
The CPU Interface Card must only be matched  
with a CPU Application card.  
DSP  
None  
CMS (14 slot): Rec-  
ommend Slot 6  
through 13/chassis  
front, adjacent to  
System Controller  
card  
Shipped with a filler panel in rear to cover  
each rear slot that has a DSP card populated in  
front slot when initially shipped from factory.  
E1 WAN  
E1 WAN Interface  
CMS (14 slot): Rec-  
ommend Slot 1-4/  
chassis front  
Matching E1 WAN and E1 WAN Interface  
cards installed in the same slot number in front  
and rear when shipped from factory.  
E1 WAN Interface cards must only be  
matched with Front Application E1 WAN  
cards and no other type of Front Application  
card.  
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Card/  
Rear Transition  
Overlay Module/Overlay Slot Installation  
Special Instructions  
Label  
Label  
T1 WAN  
T1 WAN Interface  
CMS (14 slot) Rec-  
ommend Slot 1-4/  
chassis front  
Matching T1 WAN and T1 WAN Interface  
cards are installed in the same slot number in  
front and rear when shipped from factory.  
T1 WAN Interface cards must only be  
matched with Front Application T1 WAN  
cards and no other type of Front Application  
card.  
DS1  
DS1  
CMS (14 slot) Slots  
1-13/chassis front.  
The Rear Transition Module is half the size of  
the Front Application card; it must be installed  
Recommend Slot 10- directly behind the DS1 application card in the  
13/chassis front  
same slot in chassis front and chassis rear.  
CMS 2 slot: slot  
unoccupied by CPU.  
DS1 RTM cards must only be matched with  
Front Application DS1 WAN cards and no  
other type of Front Application Card.  
CMS 8 slot: Start at  
top slot (slot 8) and  
occupy all slots until  
slot 5.  
Replace WAN/System Controller/CPU cards of identical type  
The unit continually monitors all the cards for proper functioning. Any errors are reported through the associ-  
ated LEDs or an alarm. The alarm may indicate that the board is healthy but one of the lines is not functioning  
properly.  
See below for card descriptions:  
If the alarm indicates that a card has failed, and needs to be replaced, replace as follows:  
1. Turn the system off via power switch on the front of the unit.  
2. Install the ESD Ground Strap on your wrist (See Chapter 3: Installation for more information).  
3. Loosen the handle anchoring screws with a #1 Phillips screwdriver (there is one screw in each handle).  
4. With a thumb on both top and bottom inserter/extractor handles, gently pull the handles away from the unit  
to the open position until you feel the card release (see Figure 8-1).  
5. Use both hands to slide the card from the chassis. See Figure 8-1. Place the card in an antistatic bag and  
seal it.  
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Chapter 8: Diagnostics/Maintenance  
Figure 8-1 WAN Interface Board Handles  
Alarm Status  
CPU  
PCI  
1
2
DSP Bank  
1
2
Link TX/RX  
10/100  
Ethernet  
Q
UINTUMTM  
TECHNOLOGIES,  
INC.  
Span  
Status  
1
5
2
6
3
4
7
8
DS1  
Hot Swap  
Side View  
Open position  
Side View  
Closed position  
Front View  
6. With the handles in the open position, slide the new card firmly into the slot until the card feels engaged.  
7. Push on the inserter/extractor handles in toward each other to the closed position to lock the card in place  
8. Turn the power switch to on and the blue LED will light momentarily and extinguish.  
9. Re-tighten the handle anchoring screws, one in each handle with a #1 Phillips screwdriver.  
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Chapter 8: Diagnostics/Maintenance  
Replace/Change DSP Module (on DS1 card)  
The instructions below are for replacing/changing the DSP module—a component of the DS1 card.  
NOTE: Since you will need to turn off your chassis for this procedure, you may want to reduce the down  
time by first familiarizing yourself with the process.  
NOTE: A License file must be purchased in conjunction with any hardware upgrade (this file enables the  
new DS1 board to self-discover the DSP module and route data). Contact Quintum Customer Ser-  
vice for more information.  
Before you begin, you will need the following materials:  
ESD wrist strap (shipped with chassis)  
12” (305 mm) x 12” (305mm) anti-static bag  
#1 Phillips screwdriver  
DSP Resource module (still in the anti-static bag)  
NOTE: For information about preventing electrostatic discharge, see Chapter 3: Installation.)  
1. Identify a flat anti-static work area which contains an earth ground connection to the surface and to a  
socket for the ESD wrist strap.  
2. Put on the ESD wrist strap.  
3. On the ESD safe work surface, holding the edges, carefully remove the DSP module card from the anti-  
static bag.  
4. With a #1 Phillips screwdriver, remove the four screws in the exposed end of the metal standoff spacers.  
See Figure 8-2. Save these screws for use later.  
Figure 8-2 Remove four screws from exposed end  
5. Place the DSP module back into the anti-static bag and seal it. Disconnect the plug end of the wrist strap.  
6. Plug the plug end of the wrist strap into earth ground socket in the front of the chassis.  
7. Remove the DS1 card from the chassis (for more information about removing/inserting WAN cards, see  
Replace WAN/System Controller/CPU cards of identical type in this chapter). Insert it into the 12” x 12”  
anti-static bag and close the opening.  
8. Disconnect the plug end of the wrist strap from the chassis and plug it back into an earth grounded socket  
at the work area.  
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Chapter 8: Diagnostics/Maintenance  
9. Using the insertion/extraction handles, remove the DS1 card from the anti-static bag and place it heat sink  
side up on the grounded work surface. See Figure 8-3.  
Figure 8-3 DS1 card with heat sink facing up  
10. Remove the DSP module from its anti-static bag, holding only the edges of the card.  
11. Choose a DSP position on the DS1 card in which to install the DSP card. The card will self-discover and  
the data will route appropriately.  
12. Holding the DSP card by the sides, first rotate it at an angle and then slide it under the lip of the metal face  
plate of the DS1 card. Gently lower the DSP module down to the DS1 card connectors and align the two  
cards. It is at this point of contact that the connectors will begin to mate. See Figure 8-4.  
Figure 8-4 Mating DSP module to DS1 card  
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Chapter 8: Diagnostics/Maintenance  
13. Place your fingers under the DS1 board and press firmly with your thumbs directly over the three connec-  
tors until the connectors are fully mated as shown.  
Figure 8-5 Connectors flush and screws re-installed  
14. With the DSP card fully mated, turn the assembly over and insert the four screws in the holes of the DS1  
card matching the standoff spacers of the newly installed DSP card. Turn the screws clockwise with the #1  
Phillips screwdriver until snug. DO NOT FULLY TIGHTEN IN THIS POSITION.  
15. Turn the card up on its side with the handles facing up. See Figure 8-6. Holding the faceplate and ejector  
handle firmly, torque each screw clockwise to 6” lbs (.68 Nm).  
Figure 8-6 DS1 card on its side to torque screws  
16. Place the card assembly back into the 12” (305mm) x 12” (305mm) anti-static bag and seal the opening.  
Remove the plug end of your ESD wrist strap from your work area.  
17. Connect the wrist strap to the earth grounded socket on the front of the CMS. Using the insertion/extrac-  
tion handles, remove the DS1 card assembly from the anti-static bag. The handles must be in the open  
position prior to insertion of a card in the chassis slot.  
18. Insert the DS1 card into the chassis (see Replace WAN/System Controller/CPU cards of identical type in  
this chapter for more information).  
19. With the card handles closed, start a CLI session to the Tenor CMS to view the additional resources  
installed. Additional DS1 WAN lines may be connected to the DS1 interface card at any time prior to or  
after power up. Turn on power to the chassis and confirm the additional DSP resources are available.  
20. Fasten the screw on each insertion/extraction handle and torque them clockwise to 6” lbs (.68Nm).  
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Chapter 8: Diagnostics/Maintenance  
Move card location or change card type  
To make changes to the card location or the card types in your Tenor CMS, you must perform software as well  
as hardware procedures. See below.  
1. Initiate a CLI session. See Chapter 4: Getting Started with Command Line Interface (CLI) for more infor-  
mation.  
2. After the login prompt, at the initial prompt, access the slot in which the card is located (i.e., type slot 5).  
The prompt for that slot will be displayed.  
3. Type remove. The card will be removed from the database.  
4. Power down the chassis and unplug the power cord from the unit to prevent any accidental power cycling  
of the CMS.  
5. Follow steps 1-7 only, as outlined in the section titled Replace WAN/System Controller/CPU cards of iden-  
tical type in this chapter.  
6. Physically remove the Rear Transition Module (RTM), if a WAN or a DS1 card slot is being changed or  
relocated. For more information about rear transition module cards, see Chapter 2: Hardware Components  
and Card Maintenance/Replacement earlier in this chapter.  
CAUTION:  
Front application T1, E1 of DS1 cards must always be matched with their appropriate rear  
transition modules. DSP cards must never have a Rear Transition Module (RTM) installed  
behind them in the same slot number.  
7. With a grounded wrist strap, install the new card or install the card in a new location, and only when  
required, install the matching rear transition card. This may require moving the blank face plates. Re-  
tighten handle lock down screws with a #1 Phillips screwdriver.  
8. Replace the power cord back into the rear of the chassis and turn on the power switch. The Tenor CMS  
will auto detect the new cards and/or locations.  
NOTE: Depending upon your network, additional configuration may be required. Consult the CMS CLI  
Guide for more information.  
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Chapter 8: Diagnostics/Maintenance  
If you need Additional Help  
If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.  
After completing all troubleshooting/maintenance procedures and reviewing the Common Symptoms/Prob-  
lems section, you can contact the Customer Service Department at the following:  
Quintum Technologies, Inc.  
14 Christopher Way  
Eatontown, NJ 07724  
For domestic calls: (877) 435-7553  
For international calls: (732) 460-9399  
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Appendix A: Getting Acquainted with Tenor  
CMS in the VoIP Network  
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
How does CMS fit in the VoIP Network?  
VoIP (Voice over Internet Protocol) is a technology which enables voice and fax communications to be passed  
through your existing data network using the TCP/IP protocol, bypassing the PSTN. The Tenor CMS switch  
contains a DSP (Digital Signal Processor), which takes the voice and fax data coming from a Line Circuit,  
compresses it, and converts it into packets that can be transported over the Ethernet LAN. The data can then be  
transported through an IP-based router to a WAN or remote location. As a result, your voice and fax traffic  
runs over your data network to bypass the PSTN and avoid long distance tolls associated with the public net-  
work.  
The Tenor CMS uses H.323, a protocol standard for sending multimedia communications (e.g., data/voice/  
video) simultaneously over packet-based networks, such as IP. H.323 controls standards such as call control  
and call routing. An H.323 network consists of a group of endpoints (i.e., gateways, terminals, etc.) in one cor-  
porate site, controlled by one Gatekeeper. The Tenor CMS acts as an endpoint (gateway), gatekeeper and/or  
border element. The gateway converts the circuit switched calls to VoIP calls and the gatekeeper performs IP  
call routing functions, such as admission control.  
A-2  
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
Common Network Types  
Intranet  
An Intranet (also known as Enterprise IP network) is a private "Internet web site" which uses the Internet Pro-  
tocol (IP) to deploy VoIP services, such as the CMS, within your company from a dedicated web server. This  
web site is separate from your external web site for security reasons. Intranets can be deployed within your  
company over the internal LAN, or a number of LANs at corporate sites connected by an IP WAN or IP Vir-  
tual Private Network (IP-VPN). A major benefit of using an Intranet when deploying VoIP services is that the  
network architecture is well defined to ensure that network delay, latency, and packet loss are predictable.  
Extranet  
An Extranet is similar to an Intranet except that it is externally accessible by a limited number of people on a  
secure basis. Because Extranets are based on Internet technology and use the Internet Protocol (IP), they may  
be used for deploying VoIP services, such as the CMS. A major benefit of using an Extranet when deploying  
VoIP services is that the network architecture is well defined, to ensure that network delay, latency, and packet  
loss are predictable.  
Internet  
The Internet is a universally accessible public packet switched network. It consists of a Global network of  
high speed computers and packet routers connected in a complete mesh structure. This network uses the stan-  
dardized Internet Protocol (IP) to pass packets from point to point within the network by data routers. The  
connection between two routers is called a “hop” and a typical connection will consist of many hops. The  
number of hops will determine the delay and latency in the connection. Congestion may cause packets to be  
lost within the network. The Internet was designed to provide data communications on a “best available con-  
nection” basis and does not guarantee any “Quality of Service”. This mode of operation is suitable for data  
and E-mail transmissions which are not delay sensitive, but it is not real-time data streams such as voice or  
video.  
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
Typical CMS Applications  
Enterprise Network  
The enterprise application is used whenever a Tenor CMS is going to be installed on to an existing voice line  
to provide IP calls between company locations. Additional features such as “hop-off” or leaky area calling  
may be used as well.  
A typical enterprise network has two connection types: a line from the local PSTN to provide voice services to  
a PBX, and an IP connection between their offices for data services. The Tenor CMS provides both of these  
connections from a single chassis.  
Several benefits to an Enterprise application include the following:  
Eliminates risk of sub-standard voice. The Autoswitch feature will send a call to the PSTN automatically  
if the CMS detects that the network may threaten the quality of the VoIP transmission.  
Eliminates the possibility of vendor “lock-in”. The Tenor CMS can be used with virtually any PBX and  
any routing architecture.  
Eliminates time and risk from a VoIP learning curve. A bypass feature enables your network staff to turn  
VoIP on or off at a moment’s notice, which significantly raises the comfort level that both Technical and  
Business Managers have any initial foray into VoIP implementation.  
T1/E1  
T1/E1  
PSTN  
PBX  
PBX  
Router  
Router  
PBX  
PBX  
IP  
IP  
IP Network  
Router  
Router  
A-4  
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
Service Provider Network  
The Service Provider application is used when a company wants to provide reduced toll call access to Enter-  
prise customers. The Service Provider provides some form of IP service to their Enterprise customer and now  
the Tenor CMS enables them to offer discounted voice services by the ability to install the Tenor CMS unit at  
their customer’s location. The Service Provider purchases bulk minutes from their local PSTN provider and  
passes the savings onto their customers for long distance and international calls.  
Several benefits to a Service Provider application include the following:  
Service Providers get a bigger piece of the convergence market earlier in the game.  
Reduction of PSTN access costs with savings passed along to the customer.  
Improved long-term customer retention through integrated, competitively superior offering.  
Rapid deployment of a money-making multi-point VoIP network.  
Hassle-free installation, excellent remote manageability.  
Figure A-1 Service Provider Network  
Customer X  
PBX  
Customer Y  
PBX  
T1/E1  
T1/E1  
IP  
PSTN  
WAN  
IP  
Router  
Router  
PSTN  
Internet  
Router  
Service Provider  
POP  
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
Calling Card Application  
The Calling Card application is used for a Pre-Paid Calling Card company who wants to extend their reach  
and raise their margins. The traditional pre-paid Calling Card company generally has a profit margin that is  
very small, in some cases fractions of pennies per minute. VoIP offers the benefits of raising profit margins  
and expanding into markets quickly and easily.  
A Tenor CMS solution enables the pre-paid Calling Card company to install a Tenor CMS at their main loca-  
tion(s) with a connection to their IVR (Interactive Voice Response) system. The IVR is responsible for user  
authentication (calling card pin code verification), usage tracking, and destination number collection/origina-  
tion. The Tenor CMS at this location is also connected to an IP network which could be the Internet.  
Several benefits to an Calling Card application include the following:  
Links IP network with traditional PSTN-based systems.  
Requires minimal up-front investment.  
Supports telephony levels of reliability.  
Supports up to 960 voice channels.  
Enables you to design a multi-point network leveraging low-cost IP services.  
Eliminates the need for remote IVR equipment.  
Flexible deployment.  
New sales opportunities for the enterprise customer.  
Figure A-2 Calling Card Application  
P B  
X
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network  
Off Premises Exchange (OPX)  
The Off Premises Extension (OPX) application is essentially an “add-on” to the Enterprise application. OPX  
stands for Off-Premises Extension (or Exchange), which usually means that the phones (and/or fax machines)  
terminate somewhere else other than where the PBX resides. The Intercom Dialing Feature enables you to  
achieve this functionality for multiple extensions.  
Several benefits to OPX include the following:  
Allows unlimited number of remote sites connectivity to an organization’s main phone network.  
Eliminates PSTN call charges within the network.  
Allows 4 digit dialing to all points throughout the network.  
Reduces the need for having a PBX at all sites.  
Central point of origination of Outbound PSTN calls.  
Figure A-3 displays a scenario that will enable the people in the satellite office to be connected to the people in  
the main building and to the “outside world”, even through their building does not have actual PSTN lines or a  
resident PBX. In addition, the people located at headquarters can dial the people at the Remote site using a 4  
digit Private Dial Plan.  
Figure A-3 OPX Example  
CMS  
PSTN  
PBX  
Analog Tenor  
IP Network  
Remote Site  
(OPX)  
Headquarters  
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Appendix B: Specifications/Approvals  
B-1  
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Appendix B: Specifications/Approvals  
Voice/Fax  
Call Routing:  
Coding:  
Line Side Interface/Trunk Side Interface  
A-law, u-law  
Voice Algorithms:  
Fax Support:  
G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729, G.711  
Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps  
Automatic Call Detection: Voice/Modem/Fax  
Line Side (PBX) / Trunk Side (PSTN) Connections  
Interface:  
T1/E1 and Fractional T1/E1 with a built in CSU.  
T1/E1 Signaling:  
Channel Associated Signaling (CAS)  
Common Channel Signaling (CCS)  
E1 - 120 Ohms balanced  
Impedance:  
Jack:  
T1 - 100 Ohms balanced  
RJ48C (Cable to trunk side interface, RJ-45 straight through twisted pair. A  
green cable provided by Quintum).  
RJ48C (Cable to line side interface,RJ-45 crossover twisted pair. A red cable pro-  
vided by Quintum).  
B-2  
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Appendix B: Specifications/Approvals  
LAN Connection  
LAN Support:  
10/100 Mbps Ethernet  
Connection Type:  
Full Duplex/Half Duplex  
Physical  
Tenor CMS (14 slot)  
Position:  
19” (48.7 cm) rack mountable  
12” (30.5 cm)  
Depth:  
Width  
17 3/8” (44.5 cm)  
16” (40.6 cm)  
Height:  
Maximum Weight:  
55 lbs (25 kg)  
Tenor CMS960 (8 slot)  
Position:  
19” (48.7 cm) rack mountable  
13 7/8” (35.2 cm)  
17 1/2” (44.5 cm)  
4” (10.2 cm)  
Depth:  
Width  
Height:  
Maximum Weight:  
27.6 lbs (12.5 kg)  
Tenor CMS240 (2 slot)  
Position:  
19” (48.7 cm) rack mountable  
13 7/8” (35.2 cm)  
Depth:  
Width  
17 1/2” (44.5 cm)  
Height:  
1 3/4” (4.5 cm)  
Maximum Weight:  
11.5 lbs (5.25 kg)  
Electrical  
Ethernet:  
Standard 10/100Base-T RJ-45 interface (IEEE 802.3)  
Standard RJ-48  
T1/E1/DS1:  
Console Port:  
Power CMS 14 slot:  
RS-232/DB-9 Female  
AC Power at 110-240 Volts AC, 50/60 Hz, 10 Amps maximum  
DC Power at -42 to -60 VDC. Maximum current: 20 Amps  
AC Power at 100-240 Volts AC, 50/60 Hz, 9 Amps maximum  
DC Power at -40 to -60 VDC. Maximum current: 16 Amps  
AC Power at 100-240 Volts AC, 50/60 Hz, 3 Amps maximum  
DC Power at -40 to -60 VDC. Maximum current: 6 Amps  
Power CMS960  
Power CMS240  
Environmental  
Operating Temperature:  
Operating Humidity:  
Operating Altitude:  
32° to 104 ° F (0-40° C)  
20% to 80% non-condensing  
-200 to 10,000 feet (-60 to 3,000 meters)  
P/N 480-0005-00-15  
B-3  
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Appendix B: Specifications/Approvals  
Storage Temperature:  
14° to 140° F, (-10 to 60°C)  
B-4  
P/N 480-0005-00-15  
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Appendix B: Specifications/Approvals  
Agency Approvals  
The agency approvals below are card-specific.  
System Controller Application Card  
ICES-003, Class A  
EN55022: 1994-Class B  
EN50082-1  
FCC Part 15 Class A  
CE Mark / EMC Directive 89/336/EEC  
CPU Card  
VCCI Class A  
EN55022 Class A  
ANZS 3458 Class A  
RS001  
ICES-003, Class A  
FCC Part 15 Class A  
Tenor CMS 8-port T1 WAN Card  
CSA 22.2 No 950 3rd Ed  
FCC Part 15 Class B  
UL1950  
FCC Part 68  
GR-63-CORE - R4-41  
GR-63-CORE - R4-44  
GR-63-CORE - R4-48  
GR-63-CORE - R4-56  
GR-63-CORE - R4-57  
Tenor CMS 8-port E1 WAN Card  
EN55022: 1994-Class B  
CTR-12  
CTR-13  
EN61000-4-2  
EN61000-4-3  
EN61000-4-4  
EN61000-4-5  
EN61000-4-6  
EN300386-2  
CE Mark / EMC Directive 89/336/EEC  
P/N 480-0005-00-15  
B-5  
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Appendix B: Specifications/Approvals  
Tenor CMS 120-port DSP Application Card  
FCC Part 15 Class A  
BS EN680068-2-2 Bd: 1993 Section 1  
BS EN 60068-2-1 Ad: 1993 Section 3  
BS 2011 Part 2.1 Ca: 1997  
Tenor CMS 8-port DS1 WAN Card  
VCCI Class A  
EN55022 Class A  
ANZS 3458 Class A  
RS001  
TBR3  
TBR4  
ICES-003, Class A  
FCC Part 15 Class A  
FCC Part 68  
Tenor CMS Power Supply  
EN55022: Class A (CMS240 and CMS960, Class B)  
FCC part 15 Class A (CMS240 and CMS960, Class B)  
EN50082-1  
EN 60950 / A11:1997  
CE Mark  
UL 1950 3rd Ed.  
IEEE C62.41 3KV  
CSA 22.2 No. 234\950 (cULus)  
P/N 480-0005-00-15  
B-6  
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Appendix B: Specifications/Approvals  
FCC WARNINGS  
This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-  
ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if  
not installed and used in accordance with the instructions, may cause harmful interference to radio communi-  
cations. However, there is no guarantee that interface will not occur in a particular installations. If this equip-  
ment does cause harmful interference to radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
· Reorient or relocate the receiving antenna.  
· Increase the separation between the equipment and receiver.  
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
· Consult the dealer or an experienced radio/TV technician for help.  
CAUTION:  
Changes or modifications not expressly approved by the party responsible for compliance  
could void the user’s authority to operate the equipment.  
This device complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of  
this equipment is a label that contains, among their information, a product identifier in the format  
US:6LCDDNANDS1NIC. If requested, this information must be provided by the Telephone Company.  
The REN (Ringer Equivalence Number) is used to determine the number of devices that may be connected to  
a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an  
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the  
number of devices that may be connected to a line, as determined by the total RENs, contact the local tele-  
phone company. For products approved after July 23, 2001, the REN for this product is part of the product  
identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a dec-  
imal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.  
Facility Interface Codes For Digital Services supported:  
04DU9-BN 1.544 Mbps Superframe Format (SF) without line power.  
04DU9-DN 1.544 Mbps SF and B8ZF without line power.  
04DU9-1KN 1.544 Mbps ANSI ESF without line power.  
04DU9-1SN 1.544 Mbps ANSI ESF and B8ZF without line power.  
Service Order Codes For Digital Services supported:  
6.0Y We do provide billing and encoded analog protection.  
An FCC compliant telephone cord with a modular plug is provided with this equipment. This device connects  
to the telephone network via an RJ45 plug and jack. The plug and jack also comply with FCC part 68 rules.  
If this device causes harm to the telephone network, the telephone company will notify you in advance that  
temporary discontinuance of service may be required. But, if advance notice is not practical, the Telephone  
Company will notify the customer as soon as possible. Also, you will be advised of your right to file a com-  
plaint with the FCC if you believe it is necessary.  
P/N 480-0005-00-15  
B-7  
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Appendix B: Specifications/Approvals  
The Telephone Company may make changes in its facilities, equipment, operations, or procedures that could  
effect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in  
order for you to make necessary modifications to maintain uninterrupted service.  
If trouble is experienced with this device, for repair and warranty information, please refer to the Technical  
Support insert for repair information and the warranty section of this Getting Started Guide for warranty infor-  
mation.  
In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an  
authorized agent. It is the responsibility of users requiring service to report the need for service to Quintum  
Technologies or to one of our authorized agents. In the event service is required, refer to the Technical Support  
insert for information.  
If the device is causing harm to the telephone network, the telephone company may request that you discon-  
nect the equipment until the problem is resolved.  
This registered device is capable of providing users access to interstate providers of operator services through  
those of equal access codes.  
This registered device provides proper answer supervision to the PSTN when DID calls are answered by the  
called station, answered by the attendant, routed to a recorded announcement that can be administered by the  
CPE user, or routed to a dial prompt and this device returns answer supervision on all DID calls forwarded to  
the PSTN. Permissible exceptions are as follows: a call is unanswered, a busy tone is received, a recorded tone  
is received.  
U.S. Service Center Information:  
Quintum Technologies, Inc.  
14 Christopher Way  
Eatontown, NJ 07724 USA  
P/N 480-0005-00-15  
B-8  
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Configuration Mode. A CLI module which enables you  
to configure all functions in the CMS.  
GLOSSARY  
Console port. RS-232 connector on System Controller  
card is used for connection to a PC’s serial port via  
DB-9 null modem cable.  
A
Alarm. A brief message that appears on your screen  
when the Tenor CMS encounters a problem (i.e.,  
failed interface). Alarms can be viewed through CLI  
(see Command Line Interface) or a Telnet connec-  
tion.  
CSU. Channel Service Unit. A component used to termi-  
nate a digital circuit (i.e., T1 line) at a customer site.  
D
Diagnostic Mode. A CLI module which provides a set of  
utilities to perform diagnostic and testing procedures.  
Auto Switching. If a network packet delay for an IP call  
becomes unacceptable, the Tenor CMS will automat-  
ically switch the call to PSTN.  
DS1 Card. A board inserted into the Tenor CMS to pro-  
vide access to the network via T1 or E1 lines. Also in-  
cludes a DSP (Digital Signal Processor) module.  
B
Border Element. Provides access into or out of an admin-  
istrative domain. The Tenor CMS has two types of  
Border Elements: Primary and Secondary.  
DSP Resource Card. Digital Signal Processor card which  
provides the required signal processing for the Tenor  
CMS.  
Bypass Number. A telephone number that is automati-  
cally sent to the PSTN, without going VoIP.  
E
E1 WAN Card. A board inserted into the Tenor CMS to  
provide access to the network via E1 lines.  
C
CAS. Channel Associated Signaling. A form of circuit  
switched signaling.  
ESD. Electrostatic Discharge occurs as a result of im-  
properly handled electrostatic components. An ESD  
Antistatic Strap must be used to prevent ESD.  
CCS. Common Channel Signaling. A form of signaling  
that uses the D channel as the signal channel.  
Ethernet. A Local Area Network (LAN) data network  
design that connects devices like computers, printers,  
and terminals. It transmits data over twisted pair or  
coaxial cable at speeds of 10 to 100 Mbps.  
CDR. Call Detail Recording. A string of data which con-  
tains call information such as call date and time, call  
length, calling party and called party.  
Ethernet port. A port on the System Controller card  
which provides one RJ-45 jack for connection to a  
10/100 Ethernet LAN switch or hub via RJ-45 cable.  
CDR Server. The server (or workstation) responsible for  
receiving and processing CDRs as they are generat-  
ed.  
Extranet. Communications with a source outside your  
company.  
Chassis. A rack mountable unit which houses all WAN  
cards, a system controller card, DSP cards, and pow-  
er supplies.  
F
CLI. See Command Line Interface.  
Faceplate LEDs. Indicators on the front of all card to in-  
dicate the status of the card.  
CMS. Carrier MultiPath Switch. A high density VoIP  
H.323 switch that digitizes voice and fax data and  
transmits it over the IP network. Available in 14 slot,  
8 slot, and 2 slot.  
Fan. Two system fans, accessible through the top swing  
down panel on the front of the unit, are used to cool  
the chassis.  
Command Line Interface (CLI). A configuration system  
you use to configure and monitor the CMS unit via  
telnet connection.  
G
Gatekeeper. See H.323 Gatekeeper.  
P/N 480-0005-00-15  
Glossary-9  
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Gateway. A device (i.e., Tenor CMS) which connects IP-  
based networks and circuit-switched networks.  
N
Ground Strap. A ground connection on the front of the  
chassis is provided for ESD protection.  
Null modem cable. A 9-pin cable used to connect the  
Tenor CMS to a PC’s asynchronous console port.  
H
P
H.323. A protocol standard for sending multimedia com-  
munications (i.e., voice/data) simultaneously over  
packet-based networks, such as IP.  
PacketSaver. A packet multiplexing technology which  
reduces the amount of IP bandwidth require to sup-  
port multiple calls flowing between two networks.  
H.323 Gatekeeper. An H.323 built in gatekeeper which  
performs IP call routing functions such as call control  
and administrative services to another Tenor CMS  
unit or another H.323 endpoint.  
PBX. Private Branch Exchange. Telephone switch locat-  
ed on a customer’s premises that establishes circuits  
between users and the PSTN (public network).  
Hop-off PBX Call. A toll call which is “leaked out” of a  
PBX into a private network in order to eliminate toll  
charges.  
Power Inlet. Inlet for which you insert the supplied AC  
power cord. The unit requires a 110-220 VAC.  
Power Supply. Supplies power to the Tenor CMS. If one  
power supply is removed or becomes inoperable, the  
system automatically cuts over to the remaining pow-  
er supply.  
I
Internet. A packet based network which transports voice/  
video/data over TCP/IP.  
PSTN. Public Switched Telephone Network (also known  
as Central Office). Telephone Company Switching  
facility.  
Intranet communication. Communication within the  
same company, usually through an Ethernet hub.  
IP Address. A unique 32 bit address that identifies a net-  
work device is connected to the network via TCP/IP.  
R
RJ-45. A CAT 5 cable used to connect the Tenor CMS to  
an Ethernet.  
IVR. Interactive Voice Response enables you offer ser-  
vices, such as Pre-paid calling cards and Post-paid  
accounts to your customers.  
RJ-48. A CAT 5 cable used to connect the Tenor CMS to  
a Line Circuit or Trunk Circuit.  
L
RADIUS. When using IVR, the RADIUS (Remote Au-  
thentication Dial-In User Service) is used for authen-  
ticating and authorizing user access to the VoIP  
network.  
LAN. Local Area Network. A local area network that  
carries data between workstations in the same loca-  
tion. Workstations in a LAN are connected togeth-  
er— typically by an Ethernet hub— to share  
information.  
S
LEDs. Indicators as to the status of the chassis and other  
components of the system. LEDs appear on the chas-  
sis and other components.  
SelectNet™. The next generation of TASQ technology;  
the functionality monitors your data network for jit-  
ter, latency, and packet loss, and transparently  
switches customer calls to the PSTN when required.  
M
Slot. Slots in the front of the chassis which houses WAN  
cards, DSP Resource cards and a System Controller  
Card.  
Maintenance Mode. A CLI module which provides util-  
ities for maintaining the system.  
Monitor Module. A CLI module which provides a set of  
utilities to monitor the network and all system com-  
ponents.  
SNMP. Simple Network Management Protocol (SNMP)  
is the standard protocol used to exchange network in-  
formation between different types of networks.  
Glossary-10  
P/N 480-0005-00-15  
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Subnet Mask. An IP address that determines how an IP  
address is divided into network and host portions ac-  
cording to the bits.  
Zone. A group of endpoints (e.g, gateways, terminals,  
etc.) in one corporate site.  
System Controller Card. A single slot Compact PCI  
board which provides the central management func-  
tionality for the Tenor CMS unit.  
T1 WAN Card. A board inserted into the Tenor CMS to  
provide access to the network via T1 lines.  
Tenor CMS. A Multi-Path gateway which digitizes  
voice/fax/modem data and transmits it over the IP  
through an Ethernet LAN, bypassing the public net-  
work.  
TCP/IP. Transmission Control Protocol/Internet Proto-  
col. TCP/IP is a standard communications protocol  
divided into seven layers of activity. Each layer de-  
fines a different aspect of how two devices should  
talk to each other (i.e., when a network device should  
send/receive data). For example, layer one is the  
physical means of communications (e.g., modem),  
whereas layer 3 is the network type (e.g, Internet).  
For TCP/IP, it is a combination of two layers of com-  
munication protocol. TCP (layer 4) does the actual  
transport of data; IP (layer 3) sets the rules for mov-  
ing the data from one end of the network to another.  
TCP/IP uses an IP address to identify a location for  
specific network devices.  
Transition Module. The RJ-48 ports on the rear of the E1,  
T1 or DS1 card used for connectivity to the network.  
Trunk Group. A collection of T1 or E1 channels used to  
connect the Tenor CMS to the network or another  
piece of equipment.  
W
WAN. Wide Area Network. A number of LANs connect-  
ed together through a long distance communications  
medium. For example, your company may have a  
LAN in New York, a LAN in Tokyo, and a LAN in  
Los Angeles. When these sites connect together over  
the data network or the public network, it is consid-  
ered a WAN. As a result, intra-corporate information  
is passed through the data network from one LAN to  
another LAN site in a remote location.  
WAN cards. Boards inserted in the chassis front slots  
(E1, T1 or DS1) to provide intelligent processing for  
accessing the network via T1 or E1 spans and con-  
necting to boards inserted in the rear of the chassis.  
P/N 480-0005-00-15  
Glossary-11  
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CDR  
INDEX  
connect with server 6-5  
connect with Tenor 6-5  
output 6-6  
A
overview 6-2  
About this guide 1-1  
Air Filter 2-4, 2-5  
replace 8-11  
Alarms 7-2  
Chassis  
air filter 2-4, 2-5  
card slots 2-3, 2-4, 2-7  
CMS 2-3  
earth ground 2-4, 2-6  
ground strap 2-3, 2-4, 2-5, 2-6  
inspect 8-6  
definition 8-9  
display via CLI 7-8  
field definitions 7-2  
green 5-8  
list of 7-4  
orange 5-8  
red 5-8  
white 5-8  
yellow 5-8  
LEDs 2-4, 2-5  
on/off power switch 2-4, 2-8  
power inlet 2-4, 2-8  
power supplies 2-3, 2-5, 2-7, 2-9  
reset button 2-3, 2-5  
system fan 2-3, 2-5  
CLI  
B
access via serial port 4-9  
access via Telnet 4-9  
common options 4-22  
config mode 4-14  
description 4-2  
execute commands 4-12  
global commands 4-12  
menu tree 4-4  
Backup  
perform 3-23  
restore previous versions 3-24  
C
Cables 2-31  
AC power cord 2-31  
DB-9 2-31  
RJ-45 2-31  
modes  
config 4-2  
RJ-48 2-33  
diagnostic 4-2, 4-21  
maintenance 4-2  
monitor 4-3, 4-20  
move between modes 4-11  
move within modes 4-11  
user levels 4-3  
Calls  
monitor status 8-9  
Capabilities  
call routing 1-9  
data network calls 1-9  
hop-off PBX 1-10  
line circuit calls 1-7  
SNMP 1-10  
CMS 1-2  
front view, AC power 2-3  
front view, DC power 2-5  
material requirements 3-11  
power requirements 3-11  
rear view, AC power 2-4  
rear view, DC power 2-6  
CMS240 1-2, 2-11  
front view, AC power 2-11  
front view, DC power 2-13  
rear view, AC power 2-12  
rear view, DC power 2-14  
CMS960 1-2, 2-7  
trunk circuit calls 1-8  
virtual tie line 1-9  
Cards  
change location 8-19  
replace 8-14  
replace/maintain 8-13  
System Controller 2-15  
480-0005-00-15  
Index-1  
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connect 3-14  
Earth Ground 2-4, 2-6  
Electrostatic Discharge  
prevent 3-18  
front view, AC power 2-7  
front view, DC power 2-9  
material requirements 3-14  
power requirements 3-14  
rear view, AC power 2-8  
rear view, DC power 2-10  
Configuration Mode 4-14  
global commands 4-14  
menu-specific commands 4-14  
Connection  
wrist strap 3-18  
F
FCC  
warnings B-8  
Features 1-3  
call routing 1-4  
easy connect 1-5  
fractional T1/E1/PRI 1-4  
H.323 gatekeeper 1-5  
IVR/RADIUS 1-5  
multiple interfaces 1-4  
network management 1-3  
PacketSaver 1-5  
system monitoring 1-6  
unique design 1-3  
Fuse  
CMS960 3-14  
console 3-9, 3-10  
ethernet 3-7, 3-8  
line interface (PBX) 3-6  
trunk interface (PSTN) 3-5  
config switch 2-21  
console port 2-21  
description 2-18  
inspect 8-5  
ethernet LEDs 2-19  
ethernet port 2-20  
front view 2-19  
hot swap 2-20  
LEDs 2-19, 8-8, 8-9  
link LEDs 2-20  
G
Gatekeeper A-5  
Gateway A-5  
Ground Strap 2-3, 2-4, 2-5  
rear view 2-20  
replace 8-14  
H
H.323 1-11  
reset 2-19  
Border Element 1-11  
Call Registration 1-11  
Call Services 1-12  
Gatekeeper 1-11  
Zone 1-11  
D
DB-9 2-31  
Diagnostic Mode 4-21  
DS1  
Hardware  
change card location 8-19  
DSP LEDs 2-23  
Ethernet LEDs 2-23  
Hot Swap LED 2-24  
replace DSP module 8-16  
Span Status LEDs 2-24  
Status LEDs 2-23, 8-7  
DSP Card  
description 2-2  
Help 1-4  
finding 1-4  
I
Installation 3-2  
guidelines 3-2  
package contents 3-2  
provide earth ground 3-18  
rack 3-2  
channel support 2-29  
hot swap 2-30  
LEDs 2-30, 8-6, 8-7  
required materials 3-3  
interoperability  
board 2-2  
E
E1 WAN Card 2-27  
LEDs 2-27, 8-8  
IVR 1-5  
480-0005-00-15  
Index-2  
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L
S
LEDs  
SelectNet 1-4  
chassis 2-4, 2-5  
CPU 8-8  
SNMP  
configure 5-6  
faceplate 8-6  
debug messages 5-9  
definition 5-2  
download files 5-4  
installation 5-4  
monitor 8-6  
power supplies 2-37  
System Controller 2-17, 8-8  
System Controller Card 8-9  
installation requirements 5-3  
launch CLI from HPOV 5-8  
status polling 5-9  
view alarm status 5-8  
view traps 5-8  
M
Span Status  
Monitor Mode 4-20  
LEDs 8-7  
Specifications  
N
electrical B-3  
Network  
environmental B-4  
LAN B-3  
physical B-3  
PSTN/PBX B-2  
voice/fax B-2  
extranet A-3  
internet A-3  
intranet A-3  
P
System  
PacketSaver 1-5  
Password  
AC power up 3-17  
reset 4-19, 8-12  
System Controller 2-15  
abort 2-17  
change 8-12  
set via CLI 4-19  
Ping command 8-4  
Power Cord  
console port 2-17  
ethernet port 2-15  
LEDs 2-17, 8-8  
replace 8-14  
strain relief 3-16  
Power Inlet 2-4, 2-8  
Power Supplies 2-3, 2-5, 2-7, 2-9  
CMS 14 slot 8-9  
CMS Original 2-37  
CMS240 2-39, 8-9  
CMS960 2-38, 8-9  
Power up  
reset 2-17  
System Fan 2-3, 2-5  
replace 8-11  
T
T1 WAN Card 2-25  
diag port 2-26, 2-28  
hot swap 2-20, 2-26, 2-28, 8-8  
LEDs 2-25, 8-7  
AC units 3-17  
R
RADIUS 1-5  
Replace  
RJ-48 ports 2-26, 2-28  
Tenor CMS  
system fan 8-11  
WAN cards 8-13  
replace  
foam air filter 8-11  
Reset 2-3, 2-5, 8-12  
RJ-45 2-31  
capabilities 1-7  
features 1-3  
Tenor MultiPath Switch  
description 1-1, 1-2  
features 1-3  
What is Tenor MultiPath Switch 1-2  
Troubleshoot  
RJ-48 2-33  
before you begin 8-2  
480-0005-00-15  
Index-3  
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common problems 8-3  
how to 8-6  
unit provisioning 8-4  
typographical conventions 1-3  
U
Upgrade  
software 3-21  
via disk 3-21  
via network 3-23  
W
WAN Cards 2-22  
WAN cards  
replace 8-14  
480-0005-00-15  
Index-4  
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WARRANTY  
QUINTUM TECHNOLOGIES, INC.  
LIMITED WARRANTY AGREEMENT  
Quintum Limited Warranty  
QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty,  
for a period of one year, and (ii) all software media, also for a period of one year, will be free from significant defects in materials and workmanship  
from the date of purchase from Quintum or Quintum's authorized reseller or distributor (the "Warranty Period").  
SERVICES:  
In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above, you must call the Technical  
Assistance Center (TAC) at 877-435-7553 within the United States or 732-460-9399 Internationally, 9:00 AM to 5:30 PM, Eastern Standard Time,  
for initial problem diagnosis. Quintum Technologies will perform warranty service at Quintum Technologies designated facility, provided the cus-  
tomer returns the Quintum Technologies Product in accordance with Quintum Technologies' shipping instructions. Quintum Technologies' sole  
responsibility under this warranty shall be, at Quintum Technologies' option, to either repair or replace the Quintum Technologies Product within 10  
days. All defective Quintum Technologies Products, or defective components thereof, returned under this warranty shall become Quintum Technol-  
ogies' property. If Quintum Technologies determines that the original Quintum Technologies Product did not contain a Material Defect, Purchaser  
shall pay Quintum Technologies all costs of handling, transportation, and repairs at Quintum Technologies' prevailing rates, including all costs of  
providing an interim Quintum Technologies Product.  
The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This number is to be prominently dis-  
played on the shipping container and referenced on all correspondence pertaining to the returned product. Customers are responsible for shipping  
and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.  
Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below (you may also  
be asked to provide written documentation of your purchase).  
CUSTOMER REMEDIES: Quintum and its suppliers' entire liability and your exclusive remedy shall be, at Quintum's option (i) repair or replace-  
ment of the software media or hardware that does not meet Quintum's Limited Warranty with new or like-new software media or hardware or (ii)  
return of the price paid for software media or hardware that does not meet Quintum's Limited Warranty. Quintum shall have no responsibility, war-  
ranty or other obligations whatsoever as a result of (i) the use of the hardware and/or software in a manner inconsistent with the accompanying  
manuals, license and limited warranty terms or this Agreement, or (ii) any modifications made to the hardware or software, or (iii) failure of the  
hardware or software as a result of accident, abuse or misapplication.  
NO OTHER WARRANTIES: THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES.  
QUINTUM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WAR-  
RANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU-  
LAR PURPOSE. MOREOVER, THE PROVISIONS SET FORTH ABOVE STATE QUINTUM'S ENTIRE RESPONSIBILITY AND YOUR  
SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY.  
LIMITATION ON LIABILITY: NO LIABILITY FOR CONSEQUENTIAL DAMAGES: UNDER NO CIRCUMSTANCES AND UNDER NO  
THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM'S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI-  
TUTE PRODUCTS OR SERVICES, LOST PROFITS, LOST SAVINGS, LOSS OF INFORMTION OR DATA, OR ANY OTHER SPECIAL,  
INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING IN ANY WAY OUT OF THE SALE, LICENSE OR USE OF, OR  
INABILITY TO USE, ANY QUINTUM PRODUCT (HARDWARE OR SOFTWARE) OR SERVICE, EVEN IF QUINTUM HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF  
ANY LIMITED WARRANTY.  
Quintum RMA Procedure  
1. Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732-460-9399 Internationally, Monday  
through Friday from 8:30am till 5:30pm U.S. Eastern time.  
2. Provide Customer Services Department the following information:  
•· Customer Name and Contact Name  
•· Product Part number(s)  
•· Product serial numbers  
•· Quantity to be returned  
•· Type of return (i.e., warranty return)  
•· Reason for return  
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•· Proof of purchase (invoice or PO)  
3. An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question  
4. Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product  
is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to be put on the  
package. Unless otherwise directed by Quintum's Customer Services Representative, please return product to Quintum at:  
REF RMA Number  
Quintum Technologies, Inc.  
14 Christopher Way  
Eatontown, NJ 07724 USA  
5. Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Represen-  
tative quoting the RMA number.  
6. Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer, the failing product must be  
returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped.  
PLEASE NOTE: All shipments require an authorized RMA number.  
If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace-  
ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to  
invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped. This invoice will, of course, be canceled if  
the original Product is returned within 30 days of cross-shipment and if found to be a valid warranty return.  
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QUINTUM TECHNOLOGIES, INC.  
DOCUMENTATION NOTICE  
Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The  
recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech-  
nologies, Inc. products for the purpose intended by the agreement. No part of this document may be reproduced or transmitted in any form or by any  
means without the express written permission of Quintum Technologies, Inc. Quintum Technologies, Inc. disclaims liability for any and all damages that  
may result from publication or use of this document and/or its contents except for infringement of third party copyright or misappropriation of third party  
trade secrets.  
US GOVERNMENT RESTRICTED AND LIMITED RIGHTS  
All documentation supplied by Quintum Technologies, Inc. to the United States Government is provided with Restricted Rights. Use, duplication, or dis-  
closure by the Government is subject to restrictions as set forth in subparagraph (c) (2) of the Commercial Computer Software-Restricted Rights clause  
at FAR 52.227-19 or subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013, as appropriate.  
All documentation, other than the documentation which is provided with Restricted Rights, is provided with Limited Rights. U.S. Government rights to  
use, duplicate, or disclose documentation other than software documentation, is governed by the restrictions defined in paragraph (a) (15) of the Rights  
in Technical Data and computer software clause at DFARS 252.227-7013,  
Manufacturer/Owner: Quintum Technologies, Inc. 14 Christopher Way, Eatontown, NJ 07724  
ACKNOWLEDGEMENTS  
Quintum Technologies, Inc., the Quintum Technologies logo, Tenor MultiPath VoIP Gateway, and SelectNet are trademarks, and in some jurisdictions  
may be registered trademarks of Quintum Technologies, Inc. Other trademarks appearing in this packaging are the property of their respective owners.  
© Copyright 2001 Quintum Technologies, Inc. All Rights Reserved.  
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