Tenor® Carrier MultiPath
Switch (CMS)
t Guide
Produc
0-15
P/N 480-0005-0
Tenor and Quintum are registered trademarks. Tenor Carrier MultiPath Switch (CMS), PacketSaver,
Quintum Technologies, Inc., VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trade-
marks of Quintum Technologies, Inc.
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Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Board interoperability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Chassis - CMS (14 Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Rear (with DC power) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Chassis - CMS960 (8 Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Rear (with DC power) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
System Controller Card (Available for CMS P1.5.x ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
DS1 WAN Card (with DSP module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
E1 WAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
DSP Resource Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
DB-9 Serial RS-232 Cable (for CPU card). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
CMS (14 slot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
CMS960 (8 slot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
With DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
CMS240 (2 slot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
With DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
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Pre-Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Inspect Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Connect to Line Interface - PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Connect to Ethernet LAN (with System Controller Card). . . . . . . . . . . . . . . . . . . . . . . 3-7
Connect to PC Console (with CPU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Connect Power - CMS (14 slot), DC only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Material Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Connect Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only . . . . . . . . . . . . . . . . . . . 3-14
Material Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Connect Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Install Power Cord Strain Relief (AC only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Power up the System (for AC unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Provide Grounding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Upgrade from Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
What is the Command Line Interface? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
CLI Menu Tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
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CLI Menu Tree - Basic View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
CLI Menu Tree - Expanded View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Serial Port Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Move around within CLI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Move within modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Mode-specific commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Menu-specific commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Maintenance mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Switch Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Download and install SNMP Related Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Configure network manager IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
View traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
View Alarm Status via Tenor CMS icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
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Establish connection between Tenor CMS and CDR Server . . . . . . . . . . . . . . . . . . . . . . . 6-3
Setup CDR Server and assign password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Valid Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
View Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Display all Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Display Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Common Symptoms/Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Ping Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Faceplate LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Power Supply (CMS, 14 slot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Active Call Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Replace System Fan (for CMS, 14 slot only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
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About this Guide
What’s included?
This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are
included:
•
•
About this Guide: Describes what is included in the Product Guide, including typographical conventions.
Chapter 1: Overview. Includes a general overview of the product, including a description of the Tenor
CMS’s features and capabilities.
•
•
•
•
•
Chapter 2: Hardware Components. Hardware description, including the chassis, WAN cards (T1, E1,
DS1), DSP Resource cards and the CPU/System Controller Card.
Chapter 3: Installation. Describes how to install the Tenor CMS unit, including how to connect, power
up and assign the IP address.
Chapter 4: Getting Started via Command Line Interface (CLI). This chapter tells you how to access the
CLI and execute commands. A description of each CLI mode is also included.
Chapter 5: Working with SNMP. This chapter describes the SNMP protocol and how to use it with the
Tenor CMS.
Chapter 6: Call Detail Recording. Describes the Call Detail Recording (CDR) feature, including how to
set up the CDR server and assign a password. In addition, instructions for reading CDR output is also
included.
•
•
•
•
Chapter 7: System Alarms. Describes how to monitor and view alarms via Command Line Interface
(CLI).
Chapter 8: Diagnostics/Maintenance. Describes how to troubleshoot and monitor the health of the sys-
tem.
Chapter 9: Using IVR. Describes the Interactive Voice Response (IVR) system for support of pre-paid
and post-paid calls.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network. A general overview of VoIP and
how it relates to the Tenor CMS switch.
•
•
•
•
Appendix B: Specifications/Approvals: A list of Tenor CMS’s specifications and approvals.
Glossary
Index
Warranty
2
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About this Guide
Typographical Conventions
Product Guide Conventions
Certain typographical conventions are used throughout this product guide. See below.
•
•
All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I).
All text commands you enter via Telnet session or command line typing appear in italics (e.g., type
active).
•
There are three types of special text that are designed to reveal supplemental information: Note, Warn-
ing, and Caution. See below.
A NOTE provides additional, helpful information. This information may tell you how to do a certain
task or just be a reminder for how-to’s given in previous sections. (i.e., For a list of valid commands at
any time, type ?)
A WARNING provides information about how to avoid harm to your VoIP equipment or other equip-
ment (i.e., Do not stack more than 4 units together.)
A CAUTION provides information about how to avoid injury to yourself or to others (e.g., Do not install
the equipment during a lightning storm).
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About this Guide
Finding Help
Refer to the Product Guide for help. The Table of Contents and Index tells you where to find information eas-
ily; the glossary defines specific terms. See Appendix A: Getting Acquainted with Tenor CMS in the VoIP Net-
work for detailed information about VoIP terms and concepts.
Extensive configuration help is available via the Command Line Interface help system. Just type help or ?
from any prompt to obtain help. See Chapter 4: Getting Started with Command Line Interface (CLI) for more
information.
4
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Chapter 1: Overview
This chapter gives you a general overview of the Tenor® Carrier MultiPath Switch (CMS), including feature
descriptions and capabilities. You will also find information about the organization of this product guide.
Specifically, the following topics are covered:
! A description of Tenor CMS
! Typical implementations
! Features and capabilities
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Chapter 1: Overview
What is Tenor CMS?
The Tenor Carrier MultiPath Switch (CMS) is a high-density VoIP (Voice over Internet Protocol) H.323
switch that digitizes voice and fax data and transmits it over the IP network. Tenor CMS is available in three
configurations: CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot); each is a slotted, scalable system that
intelligently switches calls over both the IP network and the PSTN in order to ensure high quality voice. Tenor
CMS functions as a gateway, gatekeeper, and a border element. The gateway converts circuit switched calls to
VoIP calls, the gatekeeper performs IP call routing functions, and the border element distributes the call rout-
ing directories throughout the network.
Each Tenor CMS is available with either AC or DC input power.
NOTE: Figure 1-1 illustrates Tenor units with AC power.
Figure 1-1 Tenor CMS VoIP Switch
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The slotted system architecture boasts peripheral cards, which interface to various Wide Area Networks
(WANs). Tenor CMS connects to T1/E1 lines operating in either a trunk circuit or line circuit configuration.
The individual spans within the Tenor CMS may connect to either the PSTN or to T1/E1 termination equip-
ment on the user premises (i.e., PBX).
The high performance System Controller/CPU card provides up to four 10/100BaseT connections and one
RS-232 serial port connection; this card is an intelligent call routing engine which regulates system resources
and configuration while coordinating all voice traffic activity in the unit. The DS1, T1, and E1 cards provide
connections. The DS1 card also provides DSP processing (DSP is a signal processing resource; it performs
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Chapter 1: Overview
functions such as voice packet generation and multiplexing). You can also use an individual DSP card for this
purpose.
Tenor CMS is managed by a unique Command Line Interface (CLI) management system. Through the CLI,
you can configure remote and local units. Just log on and configure items like chassis information, trunk
groups, signaling data, etc. In addition, you can assign specific numbers to be routed over the PSTN, rather
than IP. The CLI also provides a comprehensive on-line help system at your fingertips.
Quality of service is virtually guaranteed. SelectNet™ Technology provides a “safety net,” which monitors
the IP network performance for VoIP calls. If the performance characteristics become unacceptable—accord-
ing to the specifications you assign— the call will be switched to the PSTN automatically. The unit’s simple
plug and play embedded system architecture brings VoIP technology to your network without changing your
existing telephony infrastructure. Your network stays as is and the call type is transparent to the user. This
technology boasts quality voice without compromising reliability.
Features
The Tenor CMS’s specific features are explained below.
Unique Design
Tenor CMS is a compact PCI chassis that supports the transmission of VoIP traffic via Ethernet connections. It
packs powerful VoIP features into one rack-mountable, slotted unit. In addition, the unit includes design fea-
tures such as load sharing power supplies and peripheral cards; the chassis is available in AC or DC power.
A high performance backplane supports two types of chassis-side busses: TDM and packet. TDM supports
2048 full duplex channels; it is used for transporting circuit switched traffic. The packet bus is used for carry-
ing packet-oriented data.
The slotted system architecture enables you to set the VoIP capabilities to suit your network’s needs; it is
available in three configurations: CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot) Through WAN inter-
face cards and DSP resources, you configure the number of VoIP channels your network requires.
State-of-the-Art Configuration and Network Management
A System Controller/CPU card controls all activity in the chassis; it passes all configuration information you
set via CLI to the other peripheral cards (T1, E1, DS1) and DSP resources. In addition, the DS1 card enables
you to employ T1, E1, and DSP functionality in the same card. Through the System Controller/CPU card, you
can connect a PC’s console port as well as an Ethernet hub, switch, or router. In addition, the System Control-
ler/CPU card provides one 10/100BaseT Ethernet port.
Once connected, the robust Command Line Interface (CLI) makes configuring a Tenor CMS easy. Through
the CLI, you are able to set all configuration parameters, such as chassis, signaling, and call type features. You
access the CLI through a simple telnet session. The state-of-the-art online help system, built into the CLI, pro-
vides help for all features and functionality. Just type help at any prompt, and data about that field will be dis-
played.
SelectNet™ Technology Safety Net
Tenor CMS’s built in SelectNet™ Technology safety net feature virtually guarantees that each call going VoIP
will not only be routed successfully, but will deliver high voice quality.
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Chapter 1: Overview
If the network conditions for an IP call become unacceptable—according to the delay and packet loss specifi-
cations you configure—Tenor CMS will switch the call to the PSTN automatically and transparently. The
Tenor CMS continuously monitors your data network for jitter, latency and packet loss, and transparently
switches customer calls to the PSTN when required.
Dynamic Call Routing
Tenor CMS’s intelligent call routing capabilities are state-of-the-art. The chassis automatically detects and
supports two call types: voice and fax.
Tenor CMS will first identify the call origination site —trunk circuit, line circuit, or IP routing group —and
then route the call according to any parameters you configure in the routing database. Each call may be routed
via circuit switched path between any two circuit groups, or compressed and transported via VoIP when con-
necting to an IP routing group. Trunk circuits are those that typically connect to another circuit switched net-
work such as the PSTN. Line circuits typically connect to a termination device on the user premises, such as a
PBX.
Multiple Channels/Signaling Supported
Any combination of DS1, or T1 and E1 cards (up to 4) may be used to achieve up to 960 channels. The Tenor
CMS provides support for most Channel Associated Signaling (CAS) and ISDN protocols.
Fractional T1/E1 Support
Tenor CMS supports Fractional T1/E1.
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Chapter 1: Overview
PacketSaver™
PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple
calls flowing between two endpoints. PacketSaver minimizes bandwidth usage by aggregating samples from
multiple VoIP conversations and packing them into a larger IP packet with a single IP header. The process
removes the need to send a bulky IP header with individual voice packets. As a result, it eliminates the trans-
mission of redundant information.
.
Conventional VoIP Transmission Sends Many Redundant Packet Headers
Tenor CMS
Tenor using PacketSaver to Minimize Bandwidth Usage
Tenor CMS
IVR/RADIUS support
Interactive Voice Response (IVR) is a feature of the Tenor CMS that enables you to offer services, such as Pre-
paid calling cards and Post-paid accounts, to your customers.
The Tenor CMS uses the RADIUS (Remote Authentication Dial-In User Service), for authenticating and
authorizing user access to the VoIP network, including ANI Authentication (Types 1 and 2). The RADIUS is a
standard protocol which provides a series of standardized message formats for transmitting and receiving
dialed information, account data and authorization codes between the network access gateway and the billing
server. As a result, the RADIUS enables the Tenor CMS to interoperate directly with billing server application
software from a wide range of vendors. To provide redundancy, the Tenor supports two RADIUS servers: Pri-
mary and Secondary.
Easy Connect to Console
Plugging a serial cable (for CPU) or null modem cable (for System Controller) between the System Control-
ler/CPU card’s asynchronous RS-232 port and a serial port of your PC, will allow local chassis management.
Through the console connection, you are able to assign an IP address. In addition, if you are directly con-
nected to the chassis, you are able to configure that chassis via Command Line Interface (CLI).
H.323 Gatekeeper Call Control Management
The Tenor CMS chassis’s built-in H.323 gatekeeper performs IP call routing functions, such as call control
and administrative services to another Tenor CMS unit, or another H.323 endpoint. The gatekeeper’s function-
ality complies with the H.323 industry specifications for voice control and management. See H.323 Gate-
keeper Services, later in this chapter, for more information.
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Chapter 1: Overview
Powerful System Monitoring
There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs appear on
the front of the unit (for CMS -14 slot) and the front of WAN interface cards, as well as on the DSP cards, and
the System Controller/CPU card. The LEDs light up according to operations and alarms the system is experi-
encing. Through the Command Line Interface (CLI) management system, you can view a list of active system
alarms, as well as view an alarm history. Each alarm indicates the chassis’s operational status. Tenor CMS is
also SNMP-capable with HP® Openview™ support.
1-6
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Chapter 1: Overview
Capabilities
The Tenor CMS’s specific capabilities are explained below. For illustration purposes, the Tenor CMS (14 slot)
is pictured.
Line Circuit Originated Calls
Calls coming from a Line Circuit may be switched to either the data network as a VoIP call or to a Trunk Cir-
cuit typically for connection to another circuit switched network such as the PSTN. The routing decision made
by the Tenor CMS is based upon your configuration and the dialed number.
Figure 1-2 Line Circuit Call Routing
PSTN A
Trunk
Circuits
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-
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PBX
VOIP Call
Tenor CMS
Ethernet
(IP Network)
Ethernet
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Chapter 1: Overview
Trunk Circuit Originated Calls
A call coming from a Trunk Circuit may be switched to either the data network as a VoIP call, a Line Circuit,
or trunk typically for connection to a termination device on the users premises such as a PBX. The routing
decision made by the Tenor CMS is based upon your configuration and the dialed number.
Figure 1-3 Trunk Circuit Call Routing
PSTN A
Trunk
Circuits
Circuit
Call
A
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Circuits
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QUINTUM QUINTUM
TECHNOLOGIES, INC. TECHNOLOGIES, INC.
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+
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+
5
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+
1
2
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-
12
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PBX
Tenor CMS
VOIP Call
Ethernet
(IP Network)
Ethernet
Intra-trunk Routing - “Hairpinning”
As a result of intra-trunk routing, incoming calls from a particular Trunk Circuit are switched by Tenor CMS
to be routed back out the same trunk circuit routing group.
Figure 1-4 Intra-Trunk Routing
PSTN A
Trunk
Circuits
Circuit
Call
Line
Circuits
Trunk
Circuits
A
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TECHNOLOG S, INC. HN LOGIES NC
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PBX
Tenor CMS
VOIP Call
Ethernet
(IP Network)
Ethernet
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Chapter 1: Overview
Data Network Calls
Calls coming from the data network can be routed to the Line circuit or Trunk circuit spans. The Tenor CMS
will route calls based upon the dialed number. If the number is configured as a local phone number, the call
will be sent to a Line circuit for termination, otherwise the call is considered a “Hop-Off call” and the Tenor
CMS sends it out through a Trunk circuit span, typically connected to the PSTN.
Figure 1-5 Data Network Call Routing
PSTN A
Trunk
Circuits
Circuit
Call
Line
Circuits
A
la
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us
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Circuits
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PBX
Tenor CMS
Ethernet
(IP Network)
VOIP Call
Ethernet
Other Call Routing Options
There are several routing tables you can configure via the Command Line Interface (CLI) to adjust how the
Tenor CMS unit routes specific calls. For example, you may want to configure 911 as a “bypass number”,
which means that all 911 calls coming into Tenor CMS from the line circuit will be routed directly to a Trunk
circuit presumably connected to a PSTN. Bypass calls are never routed over IP.
There are four types of routing databases you can configure: Bypass Directory Numbers (BPN), Local Direc-
tory Numbers (LDN), Hop-Off Directory Numbers (HDN) and Static Route. Bypass Directory Numbers are
directly routed from a Line circuit to a Trunk circuit. Local Directory Numbers are phone numbers that are
reachable through local Line Circuits. Hop-Off Directory Numbers are phone numbers that can be routed over
the IP to another Tenor location and then out to the Trunk circuit, possibly to the PSTN as a local call. Static
Routes are used between networks and other H.323 devices that are not registered to the network through the
Border Element (such as non-Quintum gateways).
Virtual Tie Line
Tenor CMS can emulate a tie trunk. It provides all of the functionality of a tie trunk, including the consider-
able cost savings, but eliminates the need for a PBX trunk to be configured, or marked as a tie trunk. A tradi-
tional tie trunk is a PBX-configured direct connection between two PBXs in separate locations. The tie trunk
bypasses the PSTN network.
Your PBX does not need any additional configuration. Tenor CMS treats all the trunks the same without com-
promising voice quality.
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Chapter 1: Overview
Hop-off PBX Call
Hop-off numbers are phone number patterns for calls to be routed out trunks. They are entered in a
HopoffNumberDirectory and associated with TrunkCircuitRoutingGroups that govern the trunks where
matching calls should be sent.
Tenor CMS supports those Hop-off PBX calls where the destination Tenor CMS is programmed to route the
call to the PSTN via Trunk Circuit. (A Hop-off PBX call is a toll call which hops through a private network to
reduce or eliminate the toll charge.) The destination Tenor CMS unit is configured with the phone numbers to
be “supported” for this feature.
SNMP Support
The Tenor CMS unit supports Simple Network Management Protocol (SNMP), the standard protocol used to
exchange network information between different types of networks. The Tenor CMS unit acts as an SNMP
agent—using HP Openview—to receive commands and issue responses to the network manager. The network
manager will then be able to perform certain functions, such as receiving traps from Tenor CMS.
Call Detail Recording
Through the Call Detail Record (CDR) feature, the Tenor CMS may generate a call record at the completion of
each call, typically for accounting purposes. A CDR is a string of data that contains call information such as
call date and time, call duration, calling party, and called party. Tenor CMS may store call detail records
locally or they can be sent to a CDR server within the network. The CDR contains sufficient information to
capture billing data, which can be used to create billing reports by third party billing software.
1-10
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H.323 Gatekeeper Services
Gatekeeper
A Gatekeeper in an H.323 network provides call control services and other services to H.323 endpoints (i.e.,
gateways, terminals, and MCUs). The Tenor CMS has a built-in H.323 gatekeeper which complies to the
H.323 industry specifications for voice control and management. The gatekeeper performs call routing func-
tions for calls entering and exiting a site.
The Gatekeeper performs IP call routing functions, such as call control signaling and call authorization for
Gateways, IP phones, and H.323 terminals. The Gatekeeper communicates with other Gatekeepers through a
Border Element. When using a group of Tenor CMS units, you can assign one unit as the Gatekeeper for the
network. We recommend you configure each CMS as its own gatekeeper.
Tenor CMS supports gatekeeper to gatekeeper communication using LRQ (Location Request) messaging
scheme.
Zone Management
A zone is a group of H.323 defined endpoints controlled by a Gatekeeper. Endpoints can be gateways (i.e.,
Tenor CMS), terminals, and/or multipoint conferencing units (MCUs). Endpoints establish control channels
with a gatekeeper for registration, admission, security, and call routing information about the endpoint is sent
to the gatekeeper, including: IP address, unit type (gateway, terminal, or MCU) and routing information (such
as phone numbers, number patterns, etc.).
A collection of zones is an administrative domain. An administrative domain provides call routing services for
its zones through gatekeeper to gatekeeper messages or gatekeeper to border element messages (see Border
Element” for more information).
Call Registration
H.323 endpoints in the same zone register with the designated gatekeeper. When registration is complete and a
call is originated, the call request is sent to the gatekeeper. The call request provides the Gatekeeper with the
dialed number and requests the routing information. The gatekeeper confirms the dialed number and supplies
the endpoint with the destination IP address. For example, a Tenor CMS’s gatekeeper will act as the gate-
keeper for that zone and all of the other endpoints will register with it.
Border Element
The Tenor CMS’s gatekeeper uses a border element to gain access to the routing database of the administrative
domain for the purpose of call completion or any other services that involve communications with other end-
points out of the administrative domain. The border element functionality is built into the Tenor CMS unit,
along with the gateway and gatekeeper.
The primary function of the border element is to collect, manage, and distribute call routing information. A
gatekeeper will establish a service relationship with a border element; the gatekeeper provides its zones capa-
bilities and the border element shares call routing capabilities of other zones in the administrative domain.
Through the border element, gatekeepers from multiple zones will be able to communicate.
A border element also establishes relationships with other border elements to route between administrative
domains. If a gatekeeper cannot resolve an address, it contacts the border element.
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Chapter 1: Overview
In addition, if you are using more than one CMS unit, you can configure one of the border elements for that
zone. The Tenor CMS unit provides two border elements: primary and secondary. These work together as one
entity to provide redundancy and fault tolerance; there are no hierarchical differences.
Gatekeeper
Zone
Gatekeeper
Gatekeeper
Gatekeeper
Zone
Zone
Zone
Border Element
Border Element
Gatekeeper
Zone
Gatekeeper
Zone
Administrative Domain
Administrative Domain
Call Services
Gatekeepers provide services such as addressing, authorization and authentication of terminals and gateways,
bandwidth management, accounting, billing, and charging. Gatekeepers also provide call-routing services.
Specifically, the Tenor CMS Gatekeeper provides the functions which follow:
Address Translation. The gatekeeper translates telephone numbers into IP addresses and vice versa. It per-
forms Alias Address (phone number) to Transport Address (IP address) translation when an endpoint requests
service. The Gatekeeper uses a translation table to translate an Alias Address (an address such as an H.323
identifier that a user may not understand) to a transport address. The translation table is updated using Regis-
tration messages.
Autodiscovery. The gatekeeper is discovered in one of the following ways: An endpoint sends an IP broad-
cast called a Gatekeeper Request message (GRQ) message (which includes that correct gatekeeper name) to
discover a Gatekeeper OR the endpoint will discover a gatekeeper by its IP address.
Routing. The gatekeeper identifies the IP address of endpoints in its administrative domain. The gatekeeper
builds a routing database from information obtained from the border element and also from gateways and
H.323 endpoints.
Admissions Control. All H.323 endpoints must register and request permission to enter the gatekeeper’s
zone; the gatekeeper will confirm or deny access to the network. The gatekeeper authorizes network access
and protects the integrity of the network using Admissions Request (ARQ), Admissions Confirmation (ACF)
and Admissions Reject (ARJ) messages.
Configuration
For the Gatekeeper/Border Element functionality, the following items are configurable via Command Line
Interface (CLI):
•
Primary Border Element IP Address. The IP address for the administrative domain’s Border Element
(the Border Element is internal to the Tenor CMS unit; it is used to establish relationships with other
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Chapter 1: Overview
Tenor CMS units in other companies). There is generally only one Primary Border Element in each orga-
nization.
•
Secondary Border Element IP Address. The IP address for the alternate border element (the IP address
the Tenor CMS uses as a Border Element) is in the administrative zone. There is generally only one sec-
ondary Border Element in each organization.
•
•
•
Discovery IP Address. The IP address a Tenor CMS uses to communicate with a Gatekeeper for service.
Discovery Port. The H.323 standard port a Tenor CMS uses to discover a Gatekeeper.
Registration Port. The H.323 standard port a Tenor CMS uses to register itself with a Gatekeeper.
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Chapter 2: Hardware Components
This chapter tells you what is contained in your hardware package. A description of each component is also
included.
Specifically, the following topics are covered:
! Chassis
! Power Supplies
! WAN Cards
! Cables
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Chapter 2: Hardware Components
Hardware Description
Tenor CMS is available in CMS (14 slot), CMS960 (8 slot), and a CMS240 (2 slot).
The CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot) provide network connection and functionality
through WAN cards, DSP resource cards, and a system controller card/CPU card. Communication through the
chassis backplane is achieved through the following: packet bus and TDM bus. The packet bus is used for car-
rying packet-oriented data and the TDM bus is used for transporting circuit switched PCM traffic.
For the AC unit, the front side of the chassis provides access to WAN cards (T1/E1/DS1), power supplies, the
system controller card/CPU card, and DSP card; the rear side exposes the back portion of the transition cards
for network connection as well as power cord connection.
For the DC unit, the front side of the chassis provides access to WAN cards (T1/E1/DS1), DSP cards, the sys-
tem controller/CPU card and power supplies. The rear side exposes the back portion of the transition cards for
network connections, as well as the circuit breakers, power receptacles and power plugs.
Through all of these units, you can connect up to four different points: Line Circuit (PBX), Trunk Circuit
(PSTN), Data network (Ethernet LAN) and a PC.
Board interoperability
Certain boards are supported in certain releases; the chart which follows lists which boards are supported
according to CMS release.
Table 2-1 Board supported according to CMS Release
Release
P1.4.x and
higher
Release
P1.3.x
Release
P1.5.x
Release
P2.4.x
Release
P2.5.x
Board Type
T1 Card
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
E1 Card
DS1 Card (with DSP
module)
DSP Card
Yes
Yes
No
No
Yes
No
Yes
Yes
No
No
No
Yes
No
No
Yes
System Controller Card
CPU Card
2-2
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Chapter 2: Hardware Components
Chassis - CMS (14 Slot)
The chassis is the 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP
cards, and power supplies. The two system fans are installed at the top of the chassis. See the following sec-
tions for unit front and unit back details; both the AC version and DC versions are illustrated and explained.
Front (with AC power)
NOTE: For pictorial purposes, Figure 2-1 shows the unit with 1 DS1 card and the CPU card.
Figure 2-1 Tenor CMS Front View - AC unit
System Fans
WAN
Card Slots
Power
Supplies
Alarm Status
Alarm Status
CPU
PCI
CPU
PCI
1
2
DSP Bank
1
2
Link TX/RX
10/100
Ethernet
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Status
Link TX/RX
1
1
5
2
3
2
3
6
7
8
4
10/100
4
Ethernet
CPU
Hot Swap
DS1
Hot Swap
Fault
Fault
Ground
Strap
Reset
+3.3V
+5V
+12V
-12V
Air Filter
On/Off Power
Reset
Button
Ground Strap Socket
Air Inlet
Chassis LEDs
•
•
•
Card Slots. Fourteen slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/
System Controller Card.
Power Supplies. Two load-sharing AC power supplies. The load sharing feature enables one power sup-
ply to take over if the other fails.
System Fans. Two system fans, accessible through a swing down panel via thumb screws are used to
cool the chassis. These fans are “hot-swappable”, meaning you can remove/replace the fans while the
unit is operational.
•
•
Reset Button. Enables you to reset the system. This function will be supported in a future release.
Ground Strap Socket. A ground connection is provided for ESD protection.
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Chapter 2: Hardware Components
•
Air Filter. The Air Filter is accessible by opening the lower front panel. You do not have to turn off the
•
Chassis LEDs. The LEDs are indicators as to the status of the four DC outputs of the power supplies.
When these are lit, they indicate the respective voltages are being output from the power supplies. When
unlit, the voltage is not being supplied. See Chapter 8: Diagnostics/Maintenance for more information.
•
On/Off Power: A switch to turn power on and off.
Rear (with AC power)
NOTE: For pictorial purposes, Figure 2-2 is shown with 2 DS1 cards and the CPU Card.
Figure 2-2 Tenor CMS Rear View - AC unit
Air Exhaust
WAN Card
Slots
Link TX/RX
1
1
1
2
3
4
2
2
1
3
3
2
4
4
3
1
1
4
2
2
10/100
Ethernet
3
3
4
4
Console
10/100
Ethernet
10/100
Ethernet
Link TX/RX
Link TX/RX
Off On
1
2
3
4
Config
Link TX/RX
Link TX/RX
Power Inlet
CPU
DS1
DS1
©
Copyright 2001 Quintum Technologies Inc.
100-240VAC
50-60Hz
Label
Earth Ground Stud
Ground Strap Port
•
WAN Card Slots. The rear of the T1, E1, or DS1 WAN cards (the transition modules), is used for net-
work connection. The quantity will vary depending upon the number of WAN cards you have inserted.
•
•
•
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires a 110-240 VAC.
Earth Ground Stud. A Ground Stud is provided to connect to earth ground.
Ground Strap Port. A ground connection is provided for ESD protection.
2-4
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Front (with DC Power)
Figure 2-3 Tenor CMS Front View - DC unit
System Fans
Power
Supplies
Card Slots
Alarm Status
Alarm Status
CPU
PCI
CPU
PCI
1
2
DSP Bank
1
2
Link TX/RX
10/100
Ethernet
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TM
QUINTUM QUINTUM
TECHNOLOGIES, TECHNOLOGIES,
INC.
INC.
Span
Status
Link TX/RX
1
1
5
2
3
2
3
6
7
8
4
10/100
4
Ethernet
CPU
Hot Swap
DS1
Hot Swap
Fault
Fault
Ground
Strap
Reset
+3.3V
+5V
+12V
-12V
Air Filter
Reset
Button
Ground Strap Socket
Chassis LEDs
Air Inlet
•
•
•
Card Slots. Fourteen slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System
Controller card.
Power Supplies. Two load-sharing DC power supplies. The load sharing feature enables one power sup-
ply to take over if the other fails.
System Fans. Two system fans, accessible through a swing down panel via thumb screws, are used to
cool the chassis. These fans are “hot-swappable”, meaning you can remove/replace the fans while the
unit is operational.
•
•
•
Reset Button. Enables you to reset the system. This function will be supported in a future release.
Ground Strap Socket. A ground connection is provided for ESD protection.
Air Filter. The Air Filter is accessible by opening the lower front panel. You do not have to turn off the
•
Chassis LEDs. The LEDs are indicators as to the status of the four voltage supplies. When these are lit,
they indicate the respective voltages are being output from the power supplies. When unlit, the voltage is
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Chapter 2: Hardware Components
Rear (with DC power)
Figure 2-4 Tenor CMS Rear View - DC unit
Air Exhaust
Link TX/RX
1
1
2
Card
3
4
2
Slots
1
3
2
4
3
1
4
2
10/100
Ethernet
3
4
Console
10/100
Ethernet
Link TX/RX
Off On
1
2
3
4
Config
Link TX/RX
Earth Ground
Terminal
CPU
DS1
-48 |RTN|
-48 |RTN|
-48 |RTN|
-48 |RTN|
Off
0
On
1
Off
0
On
1
©
Copyright 2001 QuintumTechnologies Inc.
ESD Socket
Power Receptacle
Power Plug
Power Receptacle
Power Plug
Circuit Breaker
•
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network
connection. The quantity will vary depending upon the number of cards you have inserted.
•
Power Plug. Provides wire connections to the -42 to -60 VDC power from the DC feed(s) to the power
receptacles. Both may be used, but only one is required (one must have the power connected to its power
inlet connector).
•
•
Power Receptacle. Power inlet receives DC power from the power plug.
Circuit Breaker. There is one circuit breaker for each power connection; an arrow from each one indi-
cates which breaker controls which power receptacle connection. The top circuit breaker controls the left
power receptacle; the bottom circuit breaker controls the right power receptacle. When you push the
rocker to ON, the breaker will be closed (a red indicator shows the user that the contacts are closed).
When you push the rocker to OFF, the contacts will open. Both circuit breakers must always be open,
even if only one power source is connected to the chassis, to ensure all power is disconnected from the
power supplies.
•
•
Earth Ground Terminal An earth ground terminal is provided to connect to a supplemental earth
ground.
ESD Socket. A ground connection is provided for ESD protection.
2-6
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Chapter 2: Hardware Components
Chassis - CMS960 (8 Slot)
The chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP
cards, and power supplies. See the following sections for unit front and unit back details; both the AC version
and DC versions are illustrated and explained. The slots are 1-8; the bottom slot being slot number 1.
Front (with AC power)
Figure 2-5 Tenor CMS960 Front View - AC unit
Card Slots
TM
QUINTUM
TECH N OLOGIES, IN C.
Power
Supplies
TM
QUINTUM
TECH N OLOGIES, IN C.
Power
A.C. Power Supply
TM
QUINTUM
TECH N OLOGIES, IN C.
Power
A.C. Power Supply
TM
QUINTUM
TECH N OLOGIES, IN C.
Power
A.C. Power Supply
Wrist Strap Ground Socket
•
•
Card Slots. Eight slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/
System Controller Card.
Power Supplies. Three load-sharing AC power supplies; two are installed in the unit. Power supplies act
in a load sharing manner. Two power supplies are standard, the third power supply is optional, and
ensures redundancy if any one of the three fail.
•
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
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Chapter 2: Hardware Components
Rear (with AC power)
Figure 2-6 Tenor CMS960 Rear View - AC unit
Card Slots
Strain Relief
Mount
1
0
Power Inlet
Fuse
On/Off Power Switch
Supplementary
Earth Ground
Wrist Strap Ground Socket
•
Card Slots. Eight slots are available for WAN cards, DSP Resource Cards, DS1 cards, and the CPU/
System Controller Card.
•
•
•
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires 110-240 VAC.
On/Off Power: A switch to turn power on and off.
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)
•
•
•
Fuse. Replaceable fuse. See Chapter 8: Diagnostics/Maintenance for more information.
Supplementary Earth Ground. A supplementary earth ground connection is provided.
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
2-8
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Chapter 2: Hardware Components
Front (with DC Power)
Figure 2-7 Tenor CMS960 Front View - DC unit
TM
QUINTUM
TECH N OLOGIES, IN C.
Power Supplies
Card Slots
TM
QUINTUM
TECH N OLOGIES, IN C.
Power Alarm
D.C. Power Supply
TM
QUINTUM
TECH N OLOGIES, IN C.
Power Alarm
D.C. Power Supply
TM
QUINTUM
TECH N OLOGIES, IN C.
Power Alarm
D.C. Power Supply
Wrist Strap Ground Socket
•
•
Card Slots. Eight slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System
Controller card.
Power Supplies. Three load-sharing AC power supplies; two are installed in the unit. Power supplies act
in a load sharing manner. Two power supplies are standard, the third power supply is optional, and
ensures redundancy if any one of the three fail.
•
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
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Chapter 2: Hardware Components
Rear (with DC power)
“CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply
circuit to the earthing conductor at the equipment. See installation instructions.”
Figure 2-8 Tenor CMS960 Rear View - DC unit
Card
Slots
-48 RTN
A
-48 RTN
B
Circuit Breaker
Power Terminal
Supplementary
Earth Ground
Wrist Strap Ground Socket
•
•
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network
connection. The quantity will vary depending upon the number of cards you have inserted.
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)
•
•
•
Power Terminal. Provides screw terminal wire connections to the -40 to -60 VDC power.
Supplementary Earth Ground. A supplementary earth ground connection is provided.
Circuit Breaker. There is one circuit breaker for each power connection; lettering on each one indicates
which breaker controls which power receptacle connection. When you push the rocker to ON, the
breaker will be closed (a red indicator shows the user that the contacts are closed). When you push the
rocker to OFF, the contacts will open. To ensure all power is disconnected from unit, open both circuit
breakers.
•
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
2-10
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Chapter 2: Hardware Components
Chassis- CMS240 (2 slot)
The 2 slot chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards,
DSP cards, and a power supply. See the following sections for unit front and unit back details; both the AC
version and DC versions are illustrated and explained. There are two slots, the bottom slot is slot number 1 and
contains the CPU card.
Front View (with AC power)
Figure 2-9 Tenor CMS240 Front View - DC unit
Card Slots
TM
QUINTUM
TECHNOLOGIES, INC.
Power
A.C. Power Supply
Wrist Strap
Ground
Power Supply
Socket
•
Card Slots. Two slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System Con-
troller card.
•
•
Power Supply. One AC Power Supply.
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
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Chapter 2: Hardware Components
Rear View (with AC power)
Figure 2-10 Tenor CMS240 Rear View - AC unit
Fuse
Strain Relief Mount
1
0
Power Inlet
Wrist Strap Ground Socket
Supplementary
Earth Ground
Card Slots
On/Off Power Switch
•
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord).
•
•
•
•
•
Power Inlet. Inlet for which you insert the supplied AC power cord. The unit requires 110-240 VAC.
On/Off Power Switch. A switch to turn power on and off.
Fuse. Replaceable fuse. See Chapter 8: Diagnostics/Maintenance for more information.
Supplementary Earth Ground. A supplementary earth ground connection is provided.
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network
connection. The quantity will vary depending upon the number of cards you have inserted.
•
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
2-12
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Chapter 2: Hardware Components
Front view (with DC power)
Figure 2-11 Tenor CMS240 Front View - DC unit
TM
QUINTUM
TECHNOLOGIES, INC.
Power Alarm
D.C. Power Supply
Card Slots
Wrist Strap
Ground
Power Supply
Socket
•
Card Slots. Two slots are available for WAN cards (T1/E1/DS1), DSP cards, and the CPU/System Con-
troller card.
•
•
Power Supply. One DC Power Supply.
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
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Chapter 2: Hardware Components
Rear View (with DC power)
“CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply
circuit to the earthing conductor at the equipment. See installation instructions.”
Figure 2-12 Tenor CMS Rear View - DC unit
Circuit Breaker
-48 RTN
Strain Relief Mount
Supplementary
Wrist Strap Ground Socket
Earth Ground
Card Slots
Power Terminal
•
Circuit Breaker. There is one circuit breaker for each power connection; lettering on each one indicates
which breaker controls which power receptacle connection. When you push the rocker to ON, the
breaker will be closed (a red indicator shows the user that the contacts are closed). When you push the
rocker to OFF, the contacts will open. To ensure all power is disconnected from unit, open both circuit
breakers.
•
Strain Relief Mount. The Strain Relief Mount enables you to connect the power cord strain relief to the
unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor
CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.)
•
•
•
Power Terminal. Provides screw terminal wire connections to the -40 to -60 VDC power.
Supplementary Earth Ground. A supplementary earth ground connection is provided.
Card Slots. The rear of the cards requiring a transition module (T1, E1, DS1, CPU) is used for network
connection. The quantity will vary depending upon the number of cards you have inserted.
•
Wrist Strap Ground Socket. Socket available in which to connect an ESD wrist strap for ESD protec-
tion.
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Chapter 2: Hardware Components
System Controller Card (Available for CMS P1.5.x )
The System Controller card is a single slot Compact PCI (Peripheral Component Interconnect) card which
provides the central management functionality for the Tenor CMS unit. The controller card is the call routing
engine for the system and coordinates all activity within the chassis, including system resources management/
monitoring.
The system controller card provides an interface for transferring VoIP data throughout the system and commu-
nicating with other network cards via PCI bus.
As the central point of system resource management, the system controller card implements the intelligent call
routing and IP call signaling. The card also acts as an interface through which the user is able to perform net-
work and system management functions. The system controller card is always inserted in slot 14 for the CMS
Figure 2-13 System Controller Card
10/100
Ethernet
10/100 Ethernet Port
Console Port
Reset
Console
RST
Abort
ABT
LEDs
BFL CPU
CPCI PCI
TM
10/100 Base-T Ethernet port. This port provides one RJ-45 jack for connection to a 10/100 BASE-T Ether-
net LAN switch or hub via RJ-45 cable. The input/output signals are listed in Table 2-2.
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Chapter 2: Hardware Components
Figure 2-14 10/100 Ethernet Port Pin order
Table 2-2 Input/Output Signals for 10/100 Ethernet Port
Pin #
Signal
Definition
Transmit Data
Color
1
2
3
4
5
6
7
8
TX +
TX -
White w/orange
Orange
Transmit Data
Receive Data
Reserved
RX +
RSVD
RSVD
RX -
White w/green
Blue
Reserved
White w/blue
Green
Receive Data
Reserved
RSVD
RSVD
White w/Brown
Brown
Reserved
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Chapter 2: Hardware Components
Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 null modem cable
at 38400 BPS 8N1, and no flow control. The input/output signals are listed in Table 2-3.
Figure 2-15 DB-9 Female Connector Pin Order
5 4 3 2 1
9 8 7 6
Table 2-3 Serial Null Modem Cable DB-9 Connector Pinouts
Pin #
Function
Description
1
2
3
4
5
6
7
8
9
RSVD
RXD
Reserved
Receive Data
Transmit Data
Reserved
TXD
RSVD
GND
Signal Ground
Reserved
RSVD
RSVD
RSVD
RSVD
Reserved
Reserved
Reserved
RST. Resets the System Controller board along with the entire chassis.
ABT. Abort recessed push button switch used for internal Quintum use only.
LEDs. LEDs provide a high level indication of the system controller card activity. Basic definitions follow.
•
•
•
•
BFL. Steady yellow light indicates the board has failed.
CPU. Green light indicates the CPU bus is active.
PCI. Green light indicates that the local PCI bus is busy.
CPCI. Green light indicates the Compact PCI (CPCI) bus is busy.
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Chapter 2: Hardware Components
CPU Card (Available for CMS P2.x.x)
The CPU card is a single slot Compact PCI (Peripheral Component Interconnect) controller card which pro-
vides the central management functionality for the Tenor CMS unit. The controller card is the call routing
engine for the system and coordinates all activity within the chassis, including system resource management/
monitoring. The CPU card provides an interface for transferring VoIP data throughout the system and commu-
nicating with the other network cards via PCI bus.
As the central point of system resource management, the CPU card implements the intelligent call routing and
IP call signaling. The card also acts as an interface through which the user is able to perform network and sys-
tem management functions.
When CPU card is inserted in the slot, it connects to an associated Rear Transition Module (RTM) in the rear
of chassis.
NOTE: For the purposes of this document, the term “CPU” card indicates the CPU application card and
transition module as a single unit.
Through the CPU card, you are able to perform system functions, such as resetting the system, connect to an
Ethernet hub/switch, or connect to a PC. In addition, LEDs provide a high level indication of system and chas-
sis activity.
NOTE: All Input/Output ports and connections for the CPU card are located on the rear panel of the card.
For the CMS (14 slot), the CPU card is always inserted in slot 14 — the slot nearest the power supplies with a
red card guide—when viewing from the front of the chassis. For CMS960 (8slot), and the CMS240 (slot), the
CPU card is always inserted in slot 1, the bottom slot.
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Chapter 2: Hardware Components
Front View
Figure 2-16 CPU Card (Front)
Card Activity LEDs
Alarm Status
CPU
PCI
Port
Reset
Reset
TM
TM
QUINTUM
TECHNOLOGIES, INC.
Ethernet LEDs
Link TX/RX
1
2
3
4
10/100
Ethernet
Hot Swap LED
CPU
Hot Swap
Card Activity LEDs. LEDs provide a high level indication of the CPU card activity. Basic definitions follow.
•
•
•
•
Alarm. Indicates an alarm has been generated.
Status. Green light. When a user logs in through telnet, the LED turns to amber.
CPU. Green light indicates the CPU bus is active.
PCI. Green light indicates that the local PCI bus is busy.
Port. For future use.
Reset. Resets the CPU card along with the entire chassis.
Ethernet LEDs. The CPU card contains four Link and TX/RX Status LEDs, viewable from the front of the
chassis, to provide a high level indication of the system operational mode and chassis activity, including alarm
activity. Each Link LED relates to one Ethernet line on the rear of the cards.
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Chapter 2: Hardware Components
Hot Swap. For future use.
Rear View
Figure 2-17 CPU Card (Rear)
Link LEDs
Link TX/RX
1
2
3
4
1
10/100 Ethernet ports
2
3
4
10/100
Ethernet
Console Port
Console
Config Switch
(Quintum Use Only)
Off On
1
2
3
4
Config
CPU
Link LEDs. The CPU card contains four Link and TX/RX Status LEDs, viewable from the rear of the chassis,
to provide a high level indication of the system operational mode and chassis activity.
10/100 Base-T Ethernet port. The Ethernet port (one port is functional; the other three ports are not used)
provides an RJ-45 jack for an individual connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable.
The Ethernet port is individually configured with a unique IP and MAC address.
Figure 2-18 10/100 BASE-T Ethernet Port Pin Order
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Chapter 2: Hardware Components
Table 2-4 Input/Output 10/100 Ethernet port
Pin #
Signal
Definition
Transmit Data
Color
1
2
3
4
5
6
7
8
TX +
TX -
White w/orange
Orange
Transmit Data
Receive Data
Reserved
RX +
RSVD
RSVD
RX -
White w/green
Blue
Reserved
White w/blue
Green
Receive Data
Reserved
RSVD
RSVD
White w/Brown
Brown
Reserved
Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at
Figure 2-19 DB-9 Female Connector Pin Order
5 4 3 2 1
9 8 7 6
Table 2-5 Serial RS232 DB-9 Connector Pinouts
Pin #
Function
Description
1
2
3
4
5
6
7
8
9
RSVD
RXD
Reserved
Receive Data
Transmit Data
Reserved
TXD
RSVD
GND
Signal Ground
Reserved
RSVD
RSVD
RSVD
RSVD
Reserved
Reserved
Reserved
Config switch. For internal Quintum use only.
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Chapter 2: Hardware Components
WAN Cards
WAN cards are boards inserted in the chassis’ front slots to provide all intelligent processing for accessing the
network via T1 or E1 lines. There are three types of WAN cards: DS1, T1 and E1.
When a WAN card is inserted in a slot, it connects to an associated Rear Transition Module (RTM) in the rear
of chassis. The transition module is inserted into the rear of the chassis and corresponds to the card in the front
slot; it provides the physical cabling and external interface connections.
For the CMS960 (8 slot) unit, the WAN cards can be populated starting with slot number 8, (the top slot), then
the second WAN card will go in slot 7, and downward until slot 5. For CMS240 (2 slot) a WAN card can be
inserted in the slot not populated with the CPU card.
For the purposes of this document, the term “WAN” card indicates the WAN application card and transition
module as a single unit.
See below for a detailed description of each card.
DS1 WAN Card (with DSP module)
NOTE: The DS1 card is available for Release P1.4.x and higher.
CAUTION:
Use the DS1 card only with the rear transition module supplied; do not use with the T1 or E1
board rear modules. Doing so may cause damage to both the cards and the chassis.
The DS1 WAN card is inserted in the chassis front slots to provide all intelligent processing for accessing the
network via T1 or E1 lines. Each card provides eight DS1 span lines, for connection to either T1 or E1 trunks,
along with the DSP (see below) module. For the Tenor CMS (14 slot), the maximum of four DS1 cards are
supported per chassis.
The DSP (Digital Signal Processor), an interchangeable part of the DS1 card, is a signal processing module.
The DSP provides the required signal processing functions to implement VoIP. The DSP module compresses
voice data and generates voice packets using PacketSaver, Quintum’s exclusive multiplexing technology.
Each DS1 supports up to two DSP modules; each module supports up to 120 voice channels. Although appli-
cation-specific, the number of calls going VoIP determines if both DSP modules will be required. In general,
two DSP modules are required to fully utilize one DS1 card. See Chapter 8: Diagnostics/Maintenance for
information about removing/adding DSP modules.
When a DS1 card is inserted in a slot, it connects to an associated transition module inserted in the rear of the
chassis in the same slot number. The transition module provides the physical interface for WAN connections.
Each DS1 card (see Figure 2-20) provides eight RJ-48 jacks on the rear of the card for connections to a line
side (PBX) or other customer equipment via upstream T1 or E1 lines, or to the trunk side (PSTN) via down-
stream T1 or E1 lines. Each T1 line provides 24 channels. For each T1 interface, there are two types of signal-
ing supported: Channel Associated Signaling (CAS) and Common Channel Signaling (CCS). For T1 using
CAS, channels 1-24 are available; for T1 using CCS, channels 1-23 are available. Each E1 line provides 30B
channels and 1D signaling channel. For each E1 interface, there are two types of signaling supported: Channel
Associated Signaling (CAS) and Common Channel Signaling (CCS).
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,
this is a red RJ-45 cable). A straight cable is required when connecting to the trunk side (PSTN) interface
(when supplied by Quintum, this is a green RJ-45 cable).
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Chapter 2: Hardware Components
Figure 2-20 DS1 Card
Status LEDs
DSP LEDs
1
2
3
4
Ethernet LEDs
N/A
Alarm Status
RJ-48 Input/Output ports
for T1/E1 connection
CPU
PCI
1
2
DSP Bank
1
2
Link TX/RX
10/100
1
Ethernet
2
3
4
Q
UINTUMTM
TECHNOLOGIES,
INC.
Span Status LEDs
Span
Status
10/100
Ethernet
1
5
Link TX/RX
2
6
Ethernet Ports/Ethernet LEDs
N/A
3
4
7
8
Link TX/RX
Hot Swap LED
DS1
Hot Swap
DS1
Front View
Rear View
Status LEDs
•
•
Alarm. Red light indicates a major software alarm has been reported for the card. A green light indicates
no alarms have been reported. See Chapter 7: System Alarms for more information.
Status. Indicates overall health of the card. Red (or amber) light indicates minor problems were found
with the system but the card can be removed without intervention. A green light indicates no problems
were found.
•
•
CPU. Green light indicates the CPU bus is active.
PCI. Green light indicates the local PCI bus is busy.
DSP LEDs. LEDs provide a high level indication of the DSP card activity. See Chapter 8: Diagnostics/Main-
tenance for a detailed description for troubleshooting purposes.
•
•
DSP Bank 1: Lights for DSP module activity on the first DSP module.
DSP Bank 2: Lights for DSP module activity on the second DSP module.
For both DSP banks, red indicates power-up or DSP module is usable; green indicates at least one DSP chan-
nel is in use. Unlit indicates the DSP is not in use.
Ethernet LEDs. Not available in current release.
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Chapter 2: Hardware Components
Span Status LEDs. The DS1 card contains eight Span Status LEDs, viewable from the front of the chassis, to
provide a high level indication of the traffic status between the T1/E1 lines (also available on the rear of the
chassis) and the network equipment (i.e., PBX or PSTN). Each LED relates to one line on the rear of the DS1
card.
•
troubleshooting techniques.
•
•
•
Green. Line is operating properly.
Red. Local alarm generated (i.e., loss of framing).
Amber. Remote alarm generated (i.e., remote side has a problem and is sending a Yellow alarm).
Hot Swap LED. A lit blue light indicates that the DS1 card is not in service.
RJ-48 Input/Output ports. The eight RJ-48 connectors on the rear of the DS1 card (the transition module)
are used to provide network access; they route signals between the T1 or E1 and a piece of network equipment
(i.e., PBX or PSTN). The input/output signals are listed in Table 2-6.
Figure 2-21 RJ-48 Port Pin Order
Table 2-6 DS1 Signal for DS1Card - RJ-48 Ports
Port#
Pin
Signal
Definition
Receive Ring
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1
2
3
4
5
6
7
8
RR -
RT +
N/C
TR -
TT +
N/C
N/C
N/C
Receive Tip
Not Connected
Transmit Ring
Transmit Tip
Not Connected
No Connect
No Connect
Ethernet port LEDs (rear view). Not available in current release.
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Chapter 2: Hardware Components
T1 WAN Card
Each T1 card (see Figure 2-22) provides eight T1 span lines, a maximum of four cards (32 T1 spans or 768
DS0 voice channels) are supported in the system.
Each T1 card provides eight RJ-48 jacks on the rear of the card for connections to a line side (PBX) via
upstream T1 lines or to the trunk side (PSTN) via downstream T1 lines. Each T1 line provides 24 channels.
For each T1 interface, there are two types of signaling supported: Channel Associated Signaling (CAS) and
Common Channel Signaling (CCS). For T1 using CAS, channels 1-24 are available; for T1 using CCS, chan-
nels 1-23 are available.
For the CMS (14 slot), you can insert the T1 card in any one of the four left most slots (when facing the front
of the chassis).
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,
this is a red RJ-45 cable). A straight cable is required when connecting to the Trunk side (PSTN) interface
(when supplied by Quintum, this is a green RJ-45 cable).
Figure 2-22 T1 WAN Card
Diag Port
Diag
RJ-48 Input/Output Ports
Span LEDs
1
2
5
7
2
4
6
8
Span
Status
Hot Swap LED
TM
QUINTUM
TECHNOLOGIES, INC.
T1 WAN
HOT SWAP
Rear View
Front View
Span LEDs. The T1 card contains eight Span Status LEDs, viewable from the front of the chassis, to provide
a high level indication of the system operational mode and chassis activity, including alarm activity. Each
LED relates to one line on the rear of the T1 WAN card. For example, Span Status 1 indicates the operational
activity of port 1 on the rear of the T1 WAN card. If all LEDs are lit green, the lines are operating properly.
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Chapter 2: Hardware Components
If a connected Span LED line is unlit, see Chapter 8: Diagnostics/Maintenance for a detailed description and
troubleshooting techniques.
Hot Swap. A lit blue light indicates that the T1 WAN card is not in service.
Diag Port. This port is for internal Quintum use only.
RJ-48 Input/Output Ports. The eight RJ-48 connectors on the rear of the T1 card (the transition module) are
used to provide network access; they route signals between the T1 and a piece of network equipment (i.e.,
PBX or PSTN). The input/output signals are listed in Table 2-7.
Figure 2-23 RJ-48 Port Pin Order
Table 2-7 Input/Output Signals for WAN T1 Card RJ-48 Ports
Port#
Pin
Signal
Definition
Receive Ring
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1
2
3
4
5
6
7
8
RR -
RT +
N/C
Receive Tip
Not Connected
Transmit Ring
Transmit Tip
TR -
TT +
N/C
Not Connected
Chassis Ground
Chassis Ground
Chassis Ground
Chassis Ground
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Chapter 2: Hardware Components
E1 WAN Card
Each E1 card (see Figure 2-24) provides eight E1 span lines, a maximum of four cards (32 T1 spans or 960
DS0 voice channels) are supported in the system.
Each E1 card (see Figure 2-24) provides eight RJ-48 jacks on the rear of the card for connections to a line side
(PBX) or other customer equipment via upstream E1 lines, or to the trunk side (PSTN) via downstream E1
lines. Each E1 line provides 30 B channels and 1 D signaling channel. For each E1 interface, there are two
types of signaling supported: Channel Associated Signaling (CAS) and Common Channel Signaling (CCS).
For the CMS (14 slot), you can insert the E1 card in slots 1 through 4 (when facing the front of the chassis).
A crossover cable is required when connecting to a Line side (PBX) interface (when supplied by Quintum,
this is a red RJ-45 cable). A straight cable is required when connecting to the Trunk side (PSTN) interface
(when supplied by Quintum, this is a green RJ-45 cable).
Figure 2-24 E1 WAN Card
Diag Port
Diag
LEDs
RJ-48 Input/Output Ports
1
2
5
7
2
4
6
8
Span
Status
Hot Swap LED
TM
QUINTUM
TECHNOLOGIES, INC.
ET1WAN
HOT SWAP
Front View
Rear View
LEDs. The E1 card contains eight Span Status LEDs, viewable from the front of the chassis, to provide a high
level indication of the system operational mode and chassis activity, including alarm activity. Each LED
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Chapter 2: Hardware Components
relates to one line on the rear of the E1 WAN card. For example, Span Status 1 indicates the operational activ-
ity of port 1 on the rear of the E1 WAN card. If all LEDs are lit, the lines are operating properly.
Hot Swap LED. A lit blue light indicates that the E1 WAN card is not in service.
Diag Port. This port is for internal Quintum use only.
RJ-48 Input/Output Ports. The eight RJ-48 ports on the rear of the E1 card (transition module) are used to
provide network access; they route signals between the E1 and a piece of network equipment (i.e., PBX or
PSTN). The input/output signals are listed in Table 2-8.
Figure 2-25 RJ-48 Port Pin Order
Table 2-8 Input/Output Signals for WAN E1 Card RJ-48 Ports
Port#
Pin
Signal
Definition
Receive Ring
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1-8
1
2
3
4
5
6
7
8
RR -
RT +
N/C
Receive Tip
Not Connected
Transmit Ring
Transmit Tip
TR -
TT +
N/C
Not Connected
Chassis Ground
Chassis Ground
Chassis Ground
Chassis Ground
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Chapter 2: Hardware Components
DSP Resource Card
The DSP (Digital Signal Processor) card is a signal processing resource card; it provides the required signal
processing functions to implement VoIP. The DSP card compresses voice data and generates voice packets
using PacketSaver, Quintum’s exclusive multiplexing technology.
For the CMS (14 slot), the chassis supports up to eight DSP cards; the DSP card can occupy any slot except
the CPU/System Controller slot. We recommend you install the first DSP card in slot 13 and the next in slot
12, 11, etc. until you reach slot 6.
Figure 2-26 DSP Card
LEDs
DSP BANK
1
2
DSP BANK
DSP BANK
3
4
DSP BANK
Note: Each DSP Bank contains
an upper and lower LED
Hot Swap LED
TM
TM
TM
QUINTUM
TECHNOLOGIES, INC.
DSP
HOT SWAP
Channel support. Each DSP board supports 120 voice channels. A maximum of eight cards can be installed
in a system. Although application specific, the number of calls going VoIP determines how many DSP cards
will be required. In general, two DSP cards are required for each fully-utilized WAN T1 or WAN E1 card. See
Table 2-9 for the required number of DSP cards per various T1 or E1 requirements.
Table 2-9 Usage Guidelines
WAN Card Usage
Required DSP Cards
1 T1 Card (24 channel usage)
1 E1 Card (30 channel usage)
2 DSP Cards (for full VoIP usage)
2 DSP Cards (for full VoIP usage)
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Chapter 2: Hardware Components
DSP Status LEDs. LEDs provide a high level indication of the DSP card activity. See Chapter 8: Diagnos-
tics/Maintenance for a detailed description for troubleshooting purposes.
There are eight status LEDs on the card:
•
•
•
•
DSP Bank 1: Lights for any DSP card activity on that bank.
DSP Bank 1a: Lights when DSP card activity is more than 50%.
DSP Bank 2: Lights for any DSP card activity on that bank.
DSP Bank 2a: Lights when DSP card activity is more than 50%.
DSP Bank 3: Lights for any DSP card activity on that bank.
DSP Bank 3a: Lights when DSP card activity is more than 50%.
DSP Bank 4: Lights for any DSP card activity on that bank.
DSP Bank 4a: Lights when DSP card activity is more than 50%.
Hot Swap. A lit blue light indicates that the DSP card is not in service.
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Chapter 2: Hardware Components
Cables
The cables listed in Table 2-10 are required to connect a Tenor CMS to various interfaces. Contact Quintum
for ordering information, if necessary.
Table 2-10 Cables Supported
Cable
Usage
RJ-48 to RJ-48 Crossover Cable (this cable is red
if provided by Quintum)
All units
T1/E1 connection to Line Side (PBX) inter-
face.
RJ-48 to RJ-48 Straight Through cable (this cable
is green if provided by Quintum)
All units
T1/E1 connection to Trunk Side (PSTN) inter-
face.
T1/E1 connection to external CSU.
RJ-45 Ethernet cable (grey)
All units
Connection to Ethernet LAN 10/100.
DB-9 Male to DB-9 Female Null Modem Cable
(for use with System Controller)
All units
Connection to PC’s asynchronous console
port.
DB-9 Serial RS-232 (for use with CPU)
All units
Connection to PC’s asynchronous console
port.
Detachable (IEC) AC Power Supply Cord (for AC All units
units only)
Connection to AC power jack.
RJ-45 Cables
RJ-45 cable connector pinouts are given in this section to help you identify the proper connector to accommo-
date your specific networking requirements. The RJ-45 (ISO 8877) connector is the EIA/TIA standard for
Unshielded Twisted Pair (UTP) cable; the wiring color codes are UTP Standard Coloring. The pin order is
Figure 2-27 RJ-45 Pin Order
Side View
8
1
1
Top View
8
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Chapter 2: Hardware Components
RJ-45 Ethernet Cable (10/100))
An RJ-45 (10/100BaseT) straight through cable is used to connect Tenor CMS to an Ethernet LAN. Cable
Figure 2-28 RJ-45 (10/100BT) Connector Pinouts
Pin #
Connects to
Pin #
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-11 RJ-45 (10/100BT) Connector Pinouts
Pin #
Signal
Definition
Transmit Data
Color
1
2
3
4
5
6
7
8
TX +
White w/orange
Orange
TX -
Transmit Data
Receive Data
Unused
RX +
White w/green
Blue
Unused
Unused
RX -
Unused
White w/blue
Green
Receive Data
Unused
Unused
Unused
White w/Brown
Brown
Unused
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Chapter 2: Hardware Components
RJ-48 Cables
RJ-48 cable connector pinouts are given in this section to help you identify the proper connector to accommo-
date your specific networking requirements. The RJ-48 (ISO 8877) connector is the EIA/TIA standard for
Unshielded Twisted Pair (UTP) cable; the wiring color codes are UTP standard coloring. The pin order is
Figure 2-29 RJ-48 Pin Order
Side View
8
1
1
Top View
8
RJ-48 to RJ-48 Straight Cable (T1/E1/DS1 WAN to Trunk Side)
An RJ-48 (T1/E1) straight cable is used to connect Tenor CMS T1, E1 or DS1 WAN cards to the Trunk Side
(PSTN). Cable pinouts are provided below. If this cable is provided by Quintum, the color is green. The color
specifications are applicable to the RJ-48 straight cable provided.
Figure 2-30 RJ-48 (T1/E1/DS1) Connector Pinouts
Pin #
Connects to
Pin #
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-12 RJ-48 Connector Pinouts for T1/E1/DS!
Pin #
Signal
Definition
Receive Ring
Color
1
2
3
4
5
6
7
8
RX ring
RX tip
RSVD
TX ring
TX tip
RSVD
RSVD
RSVD
White w/orange
Orange
Receive Tip
Reserved
White w/green
Blue
Transmit Ring
Transmit Tip
Reserved
White w/blue
Green
Reserved
White w/Brown
Brown
Reserved
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Chapter 2: Hardware Components
RJ-48 to RJ-48 Crossover Cable (T1/E1/DS1 WAN to Line Side)
An RJ-48 (T1/E1) crossover cable is used to connect Tenor CMS T1, E1 or DS1 WAN card to the Line Side
(PBX). Cable pinouts are provided below. If this cable is provided by Quintum, the color is red. The color
specifications are applicable to the RJ-48 crossover cable provided.
Figure 2-31 RJ-48 Crossover Cable Pinouts
Connector 1
Connector 2
Pin #
Connects to
Pin #
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-13 RJ-48 Connector Pinouts for T1/E1/DS1
Pin #
Signal
RX ring
Definition
Color for Connector 1
Color for Connector 2
1
Receive Ring
Receive Tip
Reserved
White w/orange
Blue
2
3
4
5
RX tip
RSVD
TX ring
TX tip
Orange
White w/blue
-
Transmit Ring
Transmit Tip
Blue
White w/orange
Orange
White w/blue
6
7
8
RSVD
RSVD
RSVD
Reserved
Reserved
Reserved
-
-
-
-
-
-
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Chapter 2: Hardware Components
DB-9 to DB-9 Null Modem Cable (for System Controller card)
The Null Modem 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the
Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are
Figure 2-32 DB-9 Male Connector Pin Order
1 2 3 4 5
6 7 8 9
Figure 2-33 DB-9 Female Connector Pin Order
5 4 3 2 1
9 8 7 6
Figure 2-34 DB-9 Connector Pinouts
Pin #
Connects to
Pin #
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Table 2-14 DB-9 Connector Pinouts
Pin #
Function
Description
Pin #
1
2
3
4
5
6
7
8
9
RSVD
Reserved
1
2
3
4
5
6
7
8
9
RXD
Receive Data
Transmit Data
Reserved
TXD
RSVD
GND
RSVD
RSVD
RSVD
N/C
Signal Ground
Reserved
Reserved
Reserved
Not Connected
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Chapter 2: Hardware Components
DB-9 Serial RS-232 Cable (for CPU card)
The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the
Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are
Figure 2-35 DB-9 Male Connector Pin Order
1 2 3 4 5
6 7 8 9
Figure 2-36 DB-9 Female Connector Pin Order
5 4 3 2 1
9 8 7 6
Figure 2-37 DB-9 Connector Pinouts
Pin #
Connects to
Pin #
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
Table 2-15 DB-9 Connector Pinouts
Pin #
Function
Description
Pin #
1
2
3
4
5
6
7
8
9
RSVD
RXD
Reserved
1
2
3
4
5
6
7
8
9
Receive Data
Transmit Data
Reserved
TXD
RSVD
GND
Signal Ground
Reserved
RSVD
RSVD
RSVD
RSVD
Reserved
Reserved
Reserved
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Chapter 2: Hardware Components
Power Supplies
CMS (14 slot)
The Tenor CMS slotted system has two independent load-sharing power supplies. The power supplies support
110-240 VAC, 50-60 Hz power (for AC units) and -42 to -60 VDC (for DC units) and are inserted to the far
right of the unit in the green card guides (when viewed from the front of the chassis).
If one of the power supplies is removed or becomes inoperable, the system will derive its power from the
remaining power supply.
Figure 2-38 Power Supplies
QUINTUM QUINTUM
TECHNOLOGIES, INC.
TECHNOLOGIES, INC.
Power Status
Power Status
Power Status
Power Status (LED). There is one LED on each power supply to indicate whether it is functioning correctly.
There are two colors for the LED: red or green. Green indicates AC input; red indicates that input/output
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Chapter 2: Hardware Components
CMS960 (8 slot)
The Tenor CMS960 slotted system has three independent load-sharing power supplies. Two power supplies
are required to run the system, the third is optional, but when used will guarantee redundancy.
The power supplies support 110-240 V~ 50/60 Hz power (for AC units) and -40 to -60 VDC (for DC units)
and are inserted to the far right of the unit in the green card guides (when viewed from the front of the chassis).
For information about removing and replacing power supplies, see Chapter 8: Diagnostics/Maintenance.
With AC Power
Power LED. LED indicates whether the power supply is functioning correctly. There are two colors for the
LED: red and green. Green indicates AC input; red indicates that input/output has failed or there is a power
fault.
With DC Power
There are two LEDs: Power and Alarm. See below.
Power (LED). Green LED indicates whether the power supply is functioning correctly. If this LED is lit, the
Alarm LED will be unlit.
Alarm (LED). Red LED indicates that input/output failed or there is a power fault. If this LED is lit, the
Power (LED) will be unlit.
NOTE: For illustration purposes, the CMS960 (8 slot) with AC is shown.
Figure 2-39 CMS960- AC Power Supplies
TM
QUINTUM
TEC
H
NOLOGIES, IN C .
LED
TM
QUINTUM
TEC
H
NOLOGIES, IN C .
Power
A.C. Power Supply
TM
QUINTUM
TEC
H
NOLOGN C .
Power
A.C. Power Supply
TM
QUINTUM
TEC
H
NOLOGIC .
Power
A.C. Power Supply
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Chapter 2: Hardware Components
CMS240 (2 slot)
The Tenor CMS240 unit includes one power supply, it supports 110-240 V~ 50/60 Hz power (for AC units)
and -40 to -60 VDC (for DC units).
For information about removing and replacing power supplies, see Chapter 8: Diagnostics/Maintenance.
With AC Power
Power LED. LED indicates whether the power supply is functioning correctly. There are two colors for the
LED: red and green. Green indicates AC input; red indicates that input/output has failed or there is a power
fault.
With DC Power
There are two LEDs: Power and Alarm. See below.
Power (LED). Green LED indicates whether the power supply is functioning correctly. If this LED is lit, the
Alarm LED will be unlit.
Alarm (LED). Red LED indicates that input/output failed or there is a power fault. If this LED is lit, the
Power (LED) will be unlit.
NOTE: For illustration purposes, the CM240 (2 slot) with AC is shown.
Figure 2-40 CMS240 - AC Power Supplies
LED
TM
QUINTUM
TECHNOLOGIES, INC.
Power
A.C. Power Supply
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Chapter 3: Installation
This chapter gives you installation instructions, as well as how to position the chassis successfully within your
network.
Specifically, the following topics are covered:
! Pre-Installation guidelines
! Position the chassis
! Connect to Line Circuit, Trunk Circuit, LAN and PC
! Upgrade/backup/restore procedure
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Chapter 3: Installation
Installation
Before you begin the actual installation, review the pre-installation guidelines which follow and inspect the
package contents.
Pre-Installation Guidelines
•
Always use an anti-static wrist strap when handling cards.
•
Only trained service technicians should remove the chassis cards. Inside parts have hazardous voltages
and are extremely sensitive to static.
•
•
Do not connect equipment in wet conditions and keep away from dusty areas.
The area must not exceed the temperature and humidity guidelines outlined in Appendix A: Technical
Specifications.
•
•
Avoid exposing the chassis to excessive vibrations.
Mechanical loading of rack should be considered so that the rack remains stable and unlikely to tip over.
Ensure no equipment is put on top of the chassis.
Inspect Package Contents
Before you install the hardware, ensure the following components are included in your shipment:
•
•
•
•
•
•
•
•
•
Tenor CMS chassis and Mounting Hardware
1 AC Power Cable (for AC units only)
DB-9 Serial Null Modem Cable (for System Controller card; yellow cable if provided by Quintum)
DB-9 RS-232 Serial Cable (for CPU card; grey if provided by Quintum)
RJ-45 LAN Cable
1 ESD Wrist Strap
Cards and WAN cables associated with your custom configuration
Power Cord Strain Relief
Product Guide in CD format
If a listed component is not included in your package, contact your customer service representative.
Install in Rack
Locate the Tenor CMS chassis within the same area as your PBX, Ethernet hub, switch, router, and/or PSTN
patch panel. The chassis is intended to be installed in a 19” rack.
Mounting brackets are attached to the chassis; the rack is not included with your system. Included with the
chassis are the screws and clip nuts listed below. The sizes should allow installation in most racks. If your rack
does not use the size screws listed in the table, please consult the instructions you received with the rack.
3-2
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Chapter 3: Installation
Required Materials
NOTE: Be certain to install all four screws provided or four screws of appropriate type as specified by the
rack manufacturer.
•
•
•
•
•
•
19” rack (not included with system)
#10 - 32 x 5/8 screws (qty: 4) (included with system)
#10 - 32 clip nuts (qty: 4) (included with system)
6 mm x 20 mm screws (qty 4) (included with system)
6 mm clip nuts (qty 4) (included with system)
screws as required by your rack manufacturer
Install the chassis in a rack as follows:
1. Choose a position for the chassis within the rack.
WARNING: If the Tenor CMS chassis is the only equipment installed in the rack, ensure it is level with the
rack to avoid the rack from becoming unbalanced. Mount as low as possible to avoid a high
center of gravity.
NOTE: For illustration purposes, the CMS (14 slot) is shown installed in the rack.
2. Align the chassis mounting brackets flush with the rack’s mounting holes (see Figure 3-1) and follow the
vendor specific instructions for rack installation. The screws provided require a Phillips #2 screwdriver.
3. Ensure the chassis is secured firmly to the rack at four points.
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Chapter 3: Installation
Figure 3-1 Rack Installation
Rack
Mounting
Holes
A
l
a
r
m
S
t
a
t
u
s
A
l
a
r
m
S
t
a
t
u
s
CPU
PCI
CPU
PCI
1
2
D
SP
Bank
1
2
Tenor CMS
Link TX/RX
10/100
Ethernet
QUINTUM QUINTUM
TECHNOLOGIES, INC.
TECHNOLOGIES, INC.
Reset
T
T
QUINTUM M QUINTUM
TECH
N
OLOGIE
INC.
S,
TE
CHNOL
INC.
OGIE
S
,
Span
Status
L
i
n
k
T
X
/
R
X
1
5
1
2
3
2
6
7
8
3
4
4
10/100
Ethernet
DS1
Hot Swap
CPU
Hot Swap
Fault
Fault
Ground
Strap
Reset
+3.3V
+5V
+12V
-12V
3-4
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Chapter 3: Installation
Connection
Introduction
The following steps are required to fully connect the Tenor CMS:
•
•
•
Connect to Trunk Interface - PSTN and/or to Line Side Interface - PBX
Connect to Ethernet LAN
Connect PC serial Com port
Connect to Trunk Interface - PSTN
NOTE: For illustration purposes, the CMS (14 slot) DC unit with CPU card is shown.
Figure 3-2 Connect to Trunk Interface
L
in
k
T
X
/
R
X
1
1
2
3
4
2
3
1
2
3
4
4
1
2
3
4
PSTN
10/100
Ethern
e
t
Consol
e
1
0/100
Ethernet
in X/RX
L
k
T
O
ff
O
n
1
2
RJ-48
3
4
Confi
g
L
ink
TX/RX
CPU
DS1
-48 |RTN|
-48 |RTN|
Off
0
On
1
-48 |RTN|
-48 |RTN|
0
Off
0
On
1
©
Copyrigh
t
2001 Quintum Technologie
s
Inc.
Patch Panel
Chassis Rear
1. Plug one end of the straight through RJ-48 cable into one of the eight WAN E1 or T1 ports on one of the
rear transition modules (for the associated T1, E1, or DS1 front cards). The cable from Quintum would be
own cables, or if you wish to attach the cable to a punch down block.
2. Connect the other end of the RJ-48 straight cable to the patch panel which houses your telephone lines.
NOTE: If you are connecting to an external CSU, ensure the Digital Interface is configured as short haul (or
DSX-1), otherwise, configure the Digital Interface to DS-1 to enable the built-in CSU via Com-
NOTE: Connecting to the patch panel may require trained telephone personnel.
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Chapter 3: Installation
Connect to Line Interface - PBX
The instructions which follow tell you how to connect a red RJ-48 cable between the PBX and the TI/E1/DS1
card. See Chapter 2: Hardware Components for a list -of RJ-48 cable pinouts you can use to make a custom
cable.
NOTE: For illustration purposes, the DC unit is shown with a DS1 card.
Figure 3-3 Connect to Line Interface
Link TX/RX
1
1
2
3
4
2
3
4
1
2
10/100
Ethernet
3
4
Console
10/10
th net
Link TX/RX
0
E
e
r
O
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Connect to Line Interface as follows:
1. Plug one end of the crossover RJ-48 cable into one of the eight WAN E1 or T1 ports on the rear of the tran-
sition modules. This cable from Quintum would be the red RJ-48 crossover cable. See Chapter 2: Hard-
ware Components for cable pinouts if you are making your own cables.
2. Connect the other end of the crossover RJ-48 cable into the appropriate port on the PBX. (If another cable
NOTE: If you are connecting to an external CSU, ensure the Digital Interface is configured as short haul (or
DSX-1), otherwise, configure the Digital Interface to DS-1 to enable the built in CSU via Com-
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Chapter 3: Installation
Connect to Ethernet LAN (with System Controller Card)
You can use these instructions for general connection purposes only. Your Ethernet hub/switch manufacturers
documentation should provide specific instructions for connection to another device, such as the Tenor CMS.
NOTE: For illustration purposes, the unit is shown with a CMS (14 slot) with AC power.
Figure 3-4 Connect to Ethernet Hub/Switch
Data
Network
10/100
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1. Plug one end of the grey RJ-45 ethernet cable into the front of the System Controller card’s port labeled
10/100 Ethernet.
2. Plug the other end of the cable into your Ethernet hub/switch. If a custom cable or adapter is required, see
Chapter 2: Hardware Components for the Ethernet RJ-45 10/100 pinout information.
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Chapter 3: Installation
Connect to Ethernet LAN (with CPU Card)
You can use these instructions for general connection purposes only. The Ethernet hub/switch manufacturer
documentation should provide specific instructions for connection to another device, such as Tenor CMS. One
Ethernet port is enabled; the other three ports are not used.
NOTE: For illustrations purposes, the unit is shown with CMS240 (2 slot) with AC power.
Figure 3-5 Connect to Ethernet Hub/Switch
1
0
Chassis Rear (AC view)
Data
Network
Ethernet Hub/Switch
1. Plug one end of the grey RJ-45 ethernet cable into one of the ports on the CPU rear transition module
labeled 10/100 Ethernet.
2. Plug the other end of the cable into the Ethernet hub/switch port. If a custom cable or adapter is required,
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Chapter 3: Installation
Connect to PC Console (with System Controller)
You will need to connect the Tenor CMS chassis to your workstation’s serial port via RS-232 connection.
(This connection will be used when you assign an IP address to the chassis. The instructions below assume
you are connecting to a PC).
NOTE: For illustration purposes, the CMS (14 Slot) AC unit is shown
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Components for pinouts) to connect the System Controller card to a PC as follows:
1. Insert the male end of the DB-9 cable (yellow cable if provided by Quintum) into the System Controller
2. Insert the female end of the DB-9 cable into your workstation’s serial port (see your PC documentation for
more information about this port).
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Chapter 3: Installation
Connect to PC Console (with CPU)
You will need to connect the Tenor CMS chassis to your PC’s serial port via RS-232 connection. (This con-
nection will be used when you assign an IP address to the chassis. For the instructions below, it is assumed you
are connecting to a PC.)
NOTE: For illustration purposes, the CMS240 (2 slot) AC unit is shown.
Figure 3-7 Connect to PC Com
1
0
Chassis Rear (AC view)
DB-9
Hardware Components for pinouts) to connect the chassis to a PC.
1. Insert the male end of the DB-9 cable (grey cable if provided by Quintum) into the CPU card’s rear port
2. Insert the female end of the DB-9 cable into your workstation’s serial port (see your PC documentation for
more information about this port).
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Chapter 3: Installation
Connect Power - CMS (14 slot), DC only)
Power Requirements
Power requirements for connecting the DC power to the Tenor CMS are as follows:
•
•
•
Voltage range -42V to -60V DC
Maximum current: 20 Amps
Customer must provide upstream short circuit (over current) protection for each DC power feed in case
of accidental wire crossing or reversed polarity connection.
Material Requirements
•
Stranded copper wire that is a minimum of 14 AWG (American Wire Gage) or a maximum of 10 AWG
2
2
(min 2.0 mm , max 5.0 mm ) and insulation rated at a minimum of 90° C or better must be used for all
wires to the power inlets.
Connect Power
WARNING: Before making any changes to the wiring of your Tenor CMS, turn off both circuit breakers
and open the upstream disconnect switches at the source of the DC power feeds.
NOTE: The electrical installation must comply with the National Electrical Code 1996 or other country
specific electrical installation codes.
Figure 3-8 DC Power Panel (located on bottom rear of chassis)
Circuit Breaker
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I
Tenor CMS - Rear View
Power plug
Power plug
The top circuit breaker controls the left power inlet and the bottom circuit breaker controls the right power
inlet. See Figure 3-8. Each circuit breaker has a dual colored rocker. Pushing down on the left side of the
breaker (ON/1) will close the switch and expose a red indicator that shows the user that the contacts are made
(closed). To open the contacts, push down on the right side (Off/O).
1. Check to ensure the source of both DC feeds to the CMS are turned off and the circuit breakers are in the
off position prior to making or removing any power wire connections.
2. Beginning with the wire attached to Earth Ground, strip away 0.25 in. (7.0 mm) of insulation. See Figure
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Chapter 3: Installation
Figure 3-9 Strip away wire
DC Power Wire Strip Length
10 - 14 AWG
0.25" (7.0mm)
Figure 3-10 Connector position
4. Secure by tightening the clamping screw with a straight blade screwdriver of size 0.023x 0.137 (0.6 x
3.5mm). Screws must be torqued between a minimum of 4.4 lbs in (0.5 Nm) and a maximum of 5.3 lbs in
(0.6 Nm).
WARNING: Do not over torque the screws.
5. Repeat steps 2-4 for the RTN and -48V source, respectively, in the same sequence shown in Figure 3-11.
Figure 3-11 Wire connection sequence
6. Once the connections are complete between the DC feed(s) and the Tenor CMS power plug (s), insert the
plugs into the power receptacles.
7. Secure the power plugs to each of the power receptacles by torquing the screws in the face of the plug to
between a minimum of 4.4 lbs in. (0.5Nm) and a maximum of 5.3 lbs in. (0.6Nm) with the same screw-
Figure 3-12 Plug and secure power plugs
Secure both screws in the face of the Plug, with a straight
blade screwdriver of size 0.023" x 0.137", (0.6 x 3.5mm)
-48 |RTN|
Caution: Screws must be torqued between a minimum of
4.4 lbs.in,(0.5 Nm) and a maximum of 5.3 lbs. in (0.6 Nm)
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Chapter 3: Installation
8. Secure the strain relief around each set of wires and insert them into a convenient hole in the lower edge of
the chassis. It is recommended that you secure the wires with tie wraps every 12 inches from the strain
relief to the DC source so as not to disturb the field wiring.
9. Close the on-site (over-current) protection device to supply power to the inlet(s) of the Tenor CMS.
The chassis power connections are now complete. With the WAN cards and power supplies secured to the
chassis, close the circuit breaker(s) on the Tenor CMS. Verify that the STATUS LEDs on the power supplies
are green a few seconds after turn on.
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Chapter 3: Installation
Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only
Power Requirements
Power requirements for connecting the DC power to the Tenor CMS960 (8 slot) and Tenor CMS240 (2 slot)
are as follows:
•
•
•
Voltage range -40V to -60V DC
Maximum current: 6 Amps (CMS240), 16 Amps (CMS960)
You must provide short circuit (over current) protection in case of accidental wire crossing or reversed
polarity connection.
Material Requirements
•
Stranded copper wire that is a minimum of 14 AWG (American Wire Gage) or a maximum of 10 AWG
2
2
(min 2.0 mm , max 5.0 mm ) and insulation rated at a minimum of 90° C or better must be used for all
wires to the power inlets.
Connect Power
WARNING: Before making any changes to the wiring of your Tenor CMS, turn off both circuit breakers
and open the upstream disconnect switches at the source of the DC power feeds.
NOTE: The electrical installation must comply with the National Electrical Code 1996 or other country
specific electrical installation.
NOTE: For illustration purposes, the CMS240 (2 slot) is shown.
Figure 3-13 DC Circuit Breaker and Power Inlet
-48 RTN
Chassis Rear
Circuit Breaker
-48 RTN
Power Inlet
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The circuit breaker has a dual colored rocker. Pushing down on the left side of the breaker (ON/1) will close
the contacts and expose a red indicator that shows the user that the contacts are made (closed). To open the
contacts, push down on the right side (Off/O).
1. Check to ensure the source of the DC feeds to the Tenor CMS are turned off and the circuit breakers are in
the off position prior to making or removing any power wire connections.
2. Beginning with the wire attached to Earth Ground, strip away 0.33 in. (8.5 mm) of insulation. See Figure
Figure 3-14 Strip away wire
DC Power Wire Strip Length
10 - 14 AWG
0.33 (8.5 mm)
Figure 3-15 Connector position
4. Secure by tightening the clamping screw with a straight blade screwdriver of size 0.023x 0.137 (0.6 x
3.5mm). Screws must be torqued between a minimum of 4.4 lbs in (0.5 Nm) and a maximum of 5.3 lbs in
(0.6 Nm).
WARNING: Do not over torque the screws.
5. Repeat steps 2-4 for the RTN and -48V source, in the following order: Ground, RTN, -48.
6. Close the on-site upstream (over current) protection device to supply power to the inlet (s) of the Tenor
CMS.
7. Close the circuit breaker(s) on the Tenor CMS. Verify that the STATUS LEDs on the power supplies are
green a few seconds after turn on.
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Chapter 3: Installation
Install Power Cord Strain Relief (AC only)
NOTE: Instructions for using the Power Cord Strain Relief for DC power are included in the previous two
sections.
The Strain Relief Mount enables you to connect the power cord strain relief to the unit. A power cord strain
relief is a plastic device designed to avoid accidental power down of the Tenor CMS (i.e., if the power cord is
accidentally pulled, the strain relief will relieve pressure put on the cord.)
Install the strain relief as follows:
1. Loop the strain relief’s long plastic piece around the power cord and insert the end of the plastic rivet
through the hole at the opposite end (to create a “clamp”). See Figure 3-16.
Figure 3-16 Loop the strain relief around the power cord
Rivet
Loop long piece around cord.
Power cord
Figure 3-17 Insert clamp in Strain Relief Mount
Strain Relief Mount
AC Power Plug
1
0
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Chapter 3: Installation
Power up the System (for AC unit)
Once you have all cables connected properly, you are ready to turn on the system as follows:
1. Verify that the on/off switch is in the off position.
2. Plug in the power cord to a grounded AC outlet.
3. You may also provide ground using the supplementary Earth Ground post (see Prevent Electrostatic Dis-
4. Locate the on/off switch on the front of the chassis (For Tenor CMS 14 slot) or the rear of the chassis (for
CMS 240 and CMS960), click the switch to On.
The chassis will power up and the LEDs will flash and turn off. For information about the LEDs, see Chapter
Once the chassis is powered up and has completed the boot up process, you are ready to assign an IP address.
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Chapter 3: Installation
Prevent Electrostatic Discharge Damage
Providing ground to the system prevents Electrostatic Discharge (ESD) to the chassis and cards. ESD damage
occurs as a result of improperly handled electronic components. Although the chassis is metal and provides
shielding to protect the boards from ESD, it is important than an antistatic ESD wrist strap be worn when han-
dling the interface cards, power supplies, or any other Tenor CMS equipment. In addition, the CMS chassis
offers a supplementary Earth Ground post to provide earth ground to the chassis, in case the power cord safety
earth ground is not available or as a secondary supplemental earth ground path.
ESD Antistatic Wrist Strap
The ESD antistatic wrist strap is worn on your wrist when handling any of the components. Use the following
precautions when using the ESD strap:
•
When handling peripheral boards, touch only the edges. Do not touch any other components on the
board, including the connector pins.
•
•
Place the peripheral board in a static shielding bag or on an antistatic surface.
Avoid any component touching your clothing. The Ground Strap protects components from ESD on the
body; ESD damage from clothing is still possible.
Use the Ground Strap as follows:
1. Place the wrist strap end of the ESD strap around your wrist. Ensure strap fits snugly around your wrist
and the metal contact is against your skin.
2. Plug in the other end to either of the Ground Strap ports located on the chassis (front and rear).
Provide Grounding
The chassis provides an Earth Ground post to provide an additional connection to an approved safety earth
ground. Connect earth ground to the post on the rear of the chassis called Supplemental Earth Ground.
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Chapter 3: Installation
Assign IP Address
Before you can configure Tenor CMS, you need to assign a valid IP address. An IP address is a 32 bit (up to 12
numeric characters) address used to identify each network device in the TCP/IP network. If the chassis does
not have an IP address, data will not be able to be sent to or from the chassis.
Assign IP address as follows:
1. Click on Start> Programs> Accessories> Communications> HyperTerminal> Run. The HyperTerminal
window will be displayed.
2. Click on Hypertrm.
3. Enter a Connection Description (i.e., name for each chassis such as Routing Server).
4. Click Ok.
5. Choose the connection port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1).
Figure 3-18 Port Settings Window
6. From the Bits Per Second drop down list box, choose 38400.
7. From the Data Bits drop down list box, choose 8.
8. From the Parity drop down list box, choose None.
9. From the Stop bits drop down list box, choose 1.
10. From the Flow control drop down list box, choose None.
11. Click on Call>Call. A connection to the CMS chassis will be established.
12. Press the Tenor CMS power switch to On. After the bootup sequence, the login prompt will appear.
13. Enter a login name. The default login name is admin.
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Chapter 3: Installation
14. Enter a password. The default password is admin. To change this password later, see Chapter 4: Getting
Started with Command Line Interface (CLI). Questions about the chassis will scroll on the screen.
15. You will be asked to configure an Ethernet port. Enter Y to configure the Ethernet port.
NOTE: If you are unsure of the following values, contact your network administrator.
16. For IP address, enter the IP address for the Tenor CMS chassis.
17. For Subnet Mask for LAN prompt, enter the subnet mask. This address is used to differentiate the network
portion of the IP address from the host portion of the IP address.
18. For Default Gateway, choose whether there should be a default gateway (router) which routes packet data
outside of your LAN, and enter its IP address.
The CMS will automatically reboot with the new IP address.
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Chapter 3: Installation
Install Software Upgrade via CMS Software Update Utility
The CMS Software Upgrade Utility enables you to upgrade software and perform backup and restore proce-
dures. Both of these options are detailed below.
There are two ways you can upgrade your software: from disk or from the network. Both options are available
via CMS Software Update Utility. Use the following instructions to install a software upgrade to a CMS unit.
Ensure you have the CD that was shipped with your unit. This CD contains upgrade files you are installing.
Upgrade from Disk
1. Access the CD ROM you received from Quintum and access <CDROM Drive>:\Software\Upgrade Util-
ity. (The latest copy of the upgrade utility is also available from www.quintum.com).
2. Double-click on CMS Upgrade Wizard. The Quintum Tenor CMS System Update Utility main screen will
Figure 3-19 Main Upgrade Screen
3. Click on Update (from Update from Disk). A message will appear, asking you to first backup the current
files.
4. Click Yes to backup. (If you choose No, go to step 9.) The Tenor CMS Backup screen will be displayed.
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Chapter 3: Installation
Figure 3-20 Main Backup Screen
5. Enter the Tenor CMS IP Address for the IP address of the unit where the file that you would like to backup
is located.
6. Enter your User ID.
7. Enter the password.
8. Click Backup to continue. The backup procedure will begin. When completed, a message will display to
tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002). This message
will also ask you if you want to proceed with the upgrade of the selected system software. Click Yes to
continue the upgrade.
9. A window will appear asking you to select the directory in which the new upgrade will be installed from.
10. Select the appropriate upgrade file (i.e., c:\Tenor_CMS\CMSupgrade2-2-1) file and click Ok. The Quin-
tum Tenor CMS Upgrade Utility window will be displayed.
11. Enter the Tenor CMS IP Address for the IP address of the unit you want to upgrade.
12. Enter your User ID.
13. Enter the password.
14. Click Upgrade (to Cancel, click on Cancel). When completed, a message will alert you that the software
and configuration settings have been updated.
15. Click on Release Notes to display the latest Release Notes; click on Continue to reset the unit. The unit
will reset.
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Chapter 3: Installation
Upgrade via Network
NOTE: To upgrade via Network you must have a User ID and password assigned by Quintum for the spe-
cific release in which you are upgrading.
1. Click on Update (from Update from Network). A message will appear, asking you to first backup the
current files. (If you choose not to backup, the Quintum Logon Authentication window will be displayed.
Go to step 3.)
2. Click Yes to backup. Follow the backup procedures from steps 4-8 from the Upgrade from Disk instruc-
tions. When backup is complete, the Quintum Logon Authentication window will be displayed. See Figure
Figure 3-21 Quintum Login Authentication
3. Enter User ID and password. The user name and password are used for new software downloaded from the
quintum ftp server. Typical entries are: r1344 (user name) and qrf4735z91-1 (password).
4. Enter password.
5. Click on Login. The downloaded files will be copied to your hard disk under
c:\Tenor_CMS\CMSCode_r1344.
Backup
1. Click on Backup.
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Chapter 3: Installation
Figure 3-22 Main Backup Screen
3. Enter the IP Address for the Tenor CMS to be restored.
4. Enter your User ID.
5. Enter the password.
6. Click Backup to continue. The backup procedure will begin. When completed, a message will display to
tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002).
Restore previous versions
1. Access the Quintum Tenor CMS Upgrade Utility main window.
2. Click on Restore. A window will appear asking you to select the directory where the file is located that
you would like to restore.
3. Select the desired file. The Quintum Tenor CMS Restore window will be displayed.
4. Enter the Tenor CMS IP Address for the IP address of the unit where the file is to be restored.
5. Enter your User ID.
6. Enter the password.
7. Click Restore to continue. The restore procedure will begin. When completed, a message will display to
tell you where the restored files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002).
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Chapter 4: Getting Started with Command
Line Interface (CLI)
This chapter tells you to how use access the CLI and understand the CLI modes. Specifically, the following
topics are included:
! Access CLI
! Understand CLI modes
! View Menu Tree
! Use Mode-specific commands
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Chapter 4: Getting Started with Command Line Interface (CLI)
What is the Command Line Interface?
The Command Line Interface (CLI) is a Telnet based (also accessible via serial port) list of menu options
which enable you to configure and monitor any Tenor CMS unit; you can configure features and capabilities
such as numbering plans, channel usage per slot, border element, signaling type, and routing information. In
addition, you are also able to monitor system alarms and run diagnostic procedures. CLI attributes enable you
to further configure CLI options; these provide addition configuration items according to the option type. See
CLI Menu Tree - Expanded View for a complete list of menu options.
According to the type of function you want to perform, the CLI is divided into four different modes: Configu-
ration, Maintenance, Monitoring, and Diagnostics. You can move from one mode to another according to the
function you want to perform. For more information about modes, see Modes, further down on this page.
Through the CLI, there are also commands you execute to simplify the process of configuring and monitoring
the CMS unit. Some of these commands are globally used, others are specific to the mode in which you are
working. For example, the set command, available globally from within the Configuration mode, enables you
to set attributes for different options.
Options
Some configuration menu options can have multiple instances. As a result, those option types require an iden-
tifier to uniquely define a specific option type. For example, the Slot option represents Slots 1 through Slot 14
of the physical Tenor CMS chassis. As a result, you can issue a command for “Slot 3” to navigate to the
option that represents Slot 3. Based on te chassis, the system can have 2, 8, or 14 slots.
Physical options, such as Slot, are assigned by the system and cannot be added or removed; there are always
14 slots in a system. Other options are part of the default system, such as dial plan. You can configure the dial
plan and the corresponding attributes, but you are unable to create a second dial plan. Default menu options
Other options are user-defined, such as Signaling Groups. These can be added or removed as necessary; you
are able to assign an identifier to each option you create. For example, when creating a new ISDN signaling
group, you may assign the name 5ESSPRI. From that point, you can enter ISDNSignalingGroup 5ESSPRI and
you will be brought immediately to that option. As a result, you can assign relative names to your options that
closely represent your actual network.
Modes
The CLI is divided into four different modes: Configuration, Maintenance, Monitoring, and Diagnostics. You
can move from one mode to another according to the function you want to perform. See below for a definition
of each mode.
Configuration. The Configuration mode enables you to configure all functions in the Tenor CMS. Through
this mode, and commands such as new, set, and change, you access the applicable option for which you want
to configure and enter the desired information.
Maintenance. The Maintenance mode provides utilities for maintaining the system. Through the mode, for
example, you can assign a password or reset the system, if necessary.
Diagnostic. The Diagnostics mode provides a set of utilities to perform diagnostic and testing procedures. For
example, through this mode you are able to ping other units.
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Chapter 4: Getting Started with Command Line Interface
Monitor. The Monitor mode provides a set of utilities to monitor the network and all system components,
including chassis software components. In the Monitor mode, you are able to view alarms generated within
the system, as well as view the call status.
Navigation
There are several options for navigating through the system. You can either type in the desired option at the
prompt, or use global commands, such as the surf (< or > plus Enter key) to move back and forth between the
User Login IDs
There are two types of user logins: user and admin. The admin level enables you to view and change informa-
tion. The user level enables you to view the information but not configure via CLI.
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Chapter 4: Getting Started with Command Line Interface (CLI)
CLI Menu Tree
The Menu tree is a tree diagram of CLI menu items (otherwise known as CLI options). See Menu Tree - Basic
View for a look at the menu tree for doing high level configuration; this diagram illustrates the basic configu-
CLI Menu Tree - Basic View
Figure 4-1 Menu Tree - Basic View
VoIP
SIte
DoMain
ZoNe
IPDialPlan
PUBlicNumberingPlan
BorderElement
RouteDirectory
DialPlan
PRIVateNumberingPlan
MasterChassis
GateWay
Slots 1-14
Number Directories
DeVice
AutoSwitchNumber
BypassNumberDirectory
HuntLDNDirectory-pub1
HuntLDNDirectory-prv1
HopoffNumberDirectory
DigitalInterface
EthernetInterface
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Chapter 4: Getting Started with Command Line Interface (CLI)
CLI Menu Tree - Expanded View
The following CLI menu tree includes all menu options available at each level. An asterisk next to an entry
indicates that you are able to configure attributes, but you are unable to create other entries for that option. See
What is the Command Line Interface? for more information.
When executing commands, CLI option names can be shortened to include only the capitalized letters in the
full name.
VoIPNetwork
- SIte-1
VoIP Network*
- SIte-1*
- MasterChassis (continued)
- SYSLogServer-1
- SYSLogPort
- SYSLogIPAddr
- SYSLogFacility
- SYSLogServer-2
- SYSLogPort
- Name
- Country
- TimeServer*
- UTCOffset
- PrimaryServerIPAddress
- SecondaryServerIPAddress
- DialPlan*
- SYSLogIPAddr
- SYSLogFacility
- SYSLogServer-3
- SYSLogPort
- SYSLogIPAddr
- SYSLogFacility
- CDRServer-1
- 10DigitlocalDial
- MINDDNlength
- MAXDNlength
- LongDistancePrefix
- CarrierPrefixPattern
- INTernationaLPrefix [1]
- INTernationaLPrefix [2...8]
- IntercomEnable
- InterDigitTimeout
- IPDialPlan
- INcomingDelDigits
- OUTgoingDelDigits
- INcomingPrefix
- OUTgoingPrefix
- OUTgoingTechPrefix
- INcomingTechPrefix
- PrefixTrunkID
- NumberTranslation
- PRIVateNumberingPlan*
- PRIVateDNEnabled
- PRIVateDNLength
- PUBlicNumberingPlan*
- CountryCode
- CDRFormat
- CDRServerPort
- CDRServerIPAddr
- CDRPassWord
- CDRServer-2
- CDRFormat
- CDRServerPort
- CDRServerIPAddr
- CDRPassWord
- CDRServer-3
- CDRFormat
- CDRServerPort
- CDRServerIPAddr
- CDRPassWord
- CDRServer-4
- CDRFormat
- CDRServerPort
- CDRServerIPAddr
- CDRPassWord
- ChannelGroup (same for other Channel
Groups)
- AreaCode
- MasterChassis*
- Type
- PrimaryClockSource
- PrimaryClockLineID
- SecondaryClockSource
- SecondaryClockLineID
- SnmpSysLocation
- SnmpSysContact
- SnmpSysDescription
- SnmpSysName
- SignalingGroupAttached
- RoutingGroupAttached
- SL 1 (same for slots 2 - 14)*
- Type
- SlotNumber
- DeVice*
- DigitalInterface*
- PortNumber
- SNMPTrapIP1
- SNMPTrapIP2
- SNMPTrapIP3
- LineType
- LAW
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Chapter 4: Getting Started with Command Line Interface
VoIPNetwork
- SIte-1
VoIPNetwork
- DoMain
- MasterChassis
- SL 1
- ZoNe
- GateWay
- Device
- VoiceCodec
- DigitalINterface (cont.)
- CodecVoiceCoding
- CodecPayloadSize
- CodecProfile-1
- VoiceCodecAttached [1]
- VoiceCodecAttached [2]
- VoiceCodecAttached [3...8]
- CASSignalingGroup
- (The following applies to E&M only)
- name
- LineCode
- FramingFormat
- DS1or DSX
- LENgth
- CRC
- EthernetInterface (for slot 14)
- PortNumber
- ManagementAccess
- DUPlex
- ORrientation
- SPeed
- IPAddress
- SubnetMask
- SignalingType
- INcomingStartDial
- OUTgoingStartDial
- The following applies to Loop Start
only)
- ExternalNATIPAddr
- InternalNATIPDirAttached
- FilterIPDirAttached
- RadiusInfo- UserServer*
- PrimaryAuthenticationPort
- PrimaryServerIPAddr
- PrimaryACcountingPort
- SecondaryAuthenticationPort
- SecondaryServerIPAddr
- SecondaryACcountingPort
- RetryCount
- name
- ORientation
- SignalingType
- FlashhookSignal
- DisconnectToneProfileAttached
- LoopStart Forward Disconnect,
Loop Start Reverse Battery only)
- name
- ORientation
- Timeout
- AccountingType
- SharedSecret
- RadiusInfo-RoutingServer*
- Primary AuthenticationPort
- PrimaryServerIPAddr
- SecondaryAuthenticationPort
- SecondaryServerIPAddr
- RetryCount
- SignalingType
- FlashhookSignal
- The following applies to Feature
Group D only)
- name
- ORientation
- SignalingType
- UCFrequency
- DefaultANI
- Timeout
- SharedSecret
- The following applies to MFC R2
only)
- DoMain*
- name
- BorderElement-1*
- Name
- ServiceAddressPort
- ServiceAddressIPAddr
- ZOne*
- ORientation
- SignalingType
- CdBits
- InvertABCD
- ReqCatDigit
- GateWay*
- ReqANIdigit
- NumberDirectories*
- BypassNumberDirectory-1
- HuntLDNDirectory-pub1
- HuntLDNDirectory-prv1
- HopoffNumberDirectory-1
- AutoSwitchNumberDir-1
- AnsDigit
- Send1stDigit
- GbIdleSent
- GbBusySent
- A6Cat
- A3Cat
- DNISLen
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Chapter 4: Getting Started with Command Line Interface (CLI)
VoIPNetwork
- DoMain
VoIPNetwork
- DoMain
- ZoNe
- ZoNe
- GateWay
- GateWay
- CASSignalingGroup (cont.)
- ReqANI
- TrunkCircuitRoutingGroup
(cont.)
- ANILen
- IVRType
- GbIdleRcvdBits
- GbbusyRcvdBits
- RelGuardTime
- SeizureAckTime
- DefaultANI
- ISDNSignalingGroup
- name
- ORientation
- Hairpinning
- IVRRequestPreferredLanguage
- EnableExternalRouting
- MaxTalkTime
- AutoSwitchNumberAttached
- HopoffNumberDirAttached[1]
- HopoffNumberDirAttached[2...32]
- LineCircuitRoutingGroup
- name
- PROTocol
- DCH
- OverlapDial
- L2Estab
- DIRection
- IgnoreTonNPI
- ProgressTone
- RelayProgress
- DefaultANI
- PubOrPrivNumPlan
- EndOfDial
- T308
- EndOfDialDigit
- H323 SignalingGroup
- PrimaryGateKeeperIPAddr
- SecondaryGateKeeperIPAddr
- PrimaryAutoDiscovery
- SecondaryAutoDiscovery
- RegisterDN
- AddEndOfDialDigit
- ForcedRoutingNum
- ForcedRoutingNumType
- TrunkID
- TrunkIDDelivery
- TrunkIDDeliveryFormat
- HUNTAlgorithm
- RelayProgress
- IgnoreGrantedBandwidth
- H323ID
- TrunkCircuitRoutingGroup
- name
- ModemBypass
- PassThroughEnable
- PassThroughID
- PublicTON
- OverlapDial
- PUBlicNPI
- DIRection
- PRIVateTON
- ProgressTone
- PRIVateNPI
- PubOrPrivNumPlan
- EndOfDial
- PUBlicNumDigits
- PRIVateNumDigits
- TwoStageDialing
- AccessNumber
- AccessFormat
- Enabled MultiPath
- IVRType
- EndOfDialDigit
- AddEndOfDialDigit
- ForcedRoutingNum
- ForcedRoutingNumType
- TrunkID
- TrunkIDDelivery
- TrunkIDDeliveryFormat
- HUNTAlgorithm
- ModemBypass
- PassThroughEnable
- PassThroughID
- MaxHopoffCallsAllowed
- TwoStageDialing
- AccessNumber
- AccessFormat
- IVRAccessNumber
- IVRCardNumLength
- IVRLanguage
- IVRMultipleSession
- IVRRequestPreferrdLanaguage
- EnableExternalRouting
- AutoSwitchNumberAttached
- BypassNumberDirAttached [1..8]
- PUBHuntLdnDirAttached [1]
- PRIVHuntLdnDirAttached [1..4]
- ProvideAutoSwitchProgressTone
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Chapter 4: Getting Started with Command Line Interface (CLI)
VoIPNetwork
- DoMain
- ZoNe
- GateWay
- FaxProfile*
- FaxMaxRate
- FaxNominalDelay
- FaxInactivityTimeOut
- FaxRelay
- IPRoutingGroup
- TrunkIDDelivery
- TrunkIDDeliveryFormat
- VADEnable
- IdleNoiseLevel
- RxGain
- TxGain
- DigitRelay
- PacketSaverEnabled
- MaxIncomingCallsAllowed
- EnableExternalRouting
- MaxOutgoingCallsAllowed
- MaxTalkTime
- CodecProfileAttached
- IPDialPlanAttached
- ToneProfile
- name
- DiscToneFreq1
- DiscToneFreq2
- DiscToneONTime
- DiscToneOFFTime
- GateKeeperParam*
- DiscoveryAddressIPAddr
- MulticastDiscoveryIPAddr
- PrimaryBEIPAddr
- SecondaryBEIPAddr
- ZoneName
- PassWord
- EndPointAddressDirectory*
- QOSPolicy*
- AutoSwitchThreshold
- RouteDirectory
- StaticRoute-1
- name
- CallSignalIP
- Registered
- IPRoutingGroupAttached
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Chapter 4: Getting Started with Command Line Interface
Access CLI
You can access the CLI through a telnet session, a terminal-like access to any Tenor CMS unit. If your PC is
directly connected to the Tenor CMS unit, you can configure the unit directly using the serial port via Hyper-
Terminal. Both methods are described below.
Telnet Connection
Once the Tenor CMS has been initially configured with an IP address network and is connected, the easiest
way to connect to the Tenor CMS and use the CLI is through a standard Telnet session from any PC on your IP
network. Connect to a Tenor CMS unit via Telnet as follows:
For Windows 95/Windows 98:
1. Click on Start> Run. The Run dialog box will be displayed.
2. Type telnet and click on Ok.
3. Click on Connect> Remote System.
4. In the Host Name field type, enter the IP address assigned to your Tenor CMS.
5. Click on Connect.
A connection to the Tenor CMS unit will be established.
For Windows 2000:
1. Click on Start> Run. The telnet dialog box will be displayed. Type telnet and click on Ok. (Or type telnet
followed by the IP address and you will connect.)
2. At the telnet prompt, type open (followed by the IP address for the unit to which you want to connect.)
A connection to the Tenor CMS unit will be established.
Serial Port Connection
When the Tenor CMS is first shipped to you, you must connect to the unit using this method to assign an IP
address. Once this is assigned, you can connect to the CLI using this port if you are directly connected to the
unit. To connect to the Tenor CMS Serial port, locate a workstation (PC) relatively close to the Tenor CMS
unit. Connect as follows:
1. Insert one end of the DB-9 serial null modem cable into the CMS’s System Controller Card labeled Con-
sole (or one end of the DB-9 serial RS-232 cable into the CPU’s rear port labeled Console.
2. Insert the other end of the DB-9 (either null modem or serial RS-232) cable into your workstations’ Com/
serial port.
Once the cable is connected and the Tenor CMS is powered on, open a HyperTerminal session (or other termi-
nal emulation program) as follows:
3. Click Start > Programs > Accessories > Communications > HyperTerminal. The HyperTerminal window
will be displayed.
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Chapter 4: Getting Started with Command Line Interface (CLI)
4. Click on Hypertrm.
5. Enter a connection description (i.e., name for each unit such as Tenor CMS 1).
6. Click Ok.
7. Choose a connection port (on your PC) from the Connect Using drop down list box (i.e., Direct to Com 1).
Click Ok. The Com 1 properties window will be displayed.
8. From the Bit Per Second drop down list box, choose 38400.
9. From the Data Bits drop down list box, choose 8.
10. From the Parity drop down list box, choose None.
11. From the Stop bits drop down list box, choose 1.
12. From the Flow Control drop down list box, choose None.
13. Click on Call>Call. A connection to the CMS unit will be established.
14. Enter a login name. The default login name is admin.
15. Enter a password. The default password is admin. (To change this password later, see Chapter 8: Diagnos-
tics/Maintenance. Questions about the unit will scroll on the screen.
NOTE: Steps 16-18 are used for first time assignment of IP address.
16. For IP address, enter the IP address for the Tenor CMS unit.
17. For Subnet Mask for LAN prompt, enter the subnet mask. This address is used to differentiate the network
portion of the IP address from the host portion of the IP address.
18. For Default Gateway prompt, enter the IP address for the default gateway (router) which routes a packet
data outside of your LAN.
CMS will reboot automatically.
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Chapter 4: Getting Started with Command Line Interface
Move around within CLI
Once you are connected to the Command Line Interface, you can configure the system, as well as perform
diagnostics and monitor system information. To move from one menu tree to another, type the name of the
menu item to which you want to go.
Move between modes
To move from one mode to another, type the desired command at any time. Use the following table as refer-
ence.
To reach
Enter
Configuration
Diagnostic
Maintain
config or co
diagnostic or diag
maintenance or mai
monitor or mo
Monitor
Move within modes
To move to any other CLI menu item, type the desired menu item from the current prompt.
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Chapter 4: Getting Started with Command Line Interface (CLI)
Execute commands
There are two different command structures within CLI: mode-specific and global commands. Both are
described below.
When you execute commands, some CLI options can be shortened to include only the letters that are capital-
ized in the full option name. For example, you can type CASSignalingGroup 1 or CASSG 1 to reach CASSig-
Mode-specific commands
Mode-specific commands are those commands available according to the mode in which you are working. For
detailed information about specific mode commands, see the applicable sections which follow: Configuration
Mode, Diagnostic Mode, Maintenance Mode and Monitor Mode. In addition, you can type help at the applica-
tion mode to display information about the available commands.
Global commands
Global commands apply to any object or action within the CLI; they are basic commands that can be executed
from any point in the CLI. Each global command is detailed below.
Goto
Select and jump to any option for configuration, maintenance, monitoring, or diagnostic. To select and jump to
any location, you do not need to type “go to”; just type any other prompt name.
Example
slot 12. The prompt for slot 12 will appear.
CASSignalingGroup 1. The prompt for CassignalingGroup 1 will appear.
Show
The show (type show or sh) command displays different menu tree levels. Attributes are as follows:
show -a. Displays configuration settings for the current option.
show -b. Displays all sub-levels under the current option.
show -c. Display immediate sub-level under the current option.
show -d. Displays what has been changed following the last submit.
show -l. Displays immediate sub levels under the current option and corresponding attributes.
show -t. Displays all options in the system (the complete menu tree).
show -v. Displays version number.
show -p. Displays the CLI menu path for the current level.
show -o <option>. Displays all options of the given type.
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Chapter 4: Getting Started with Command Line Interface
Example
show -o slot. Displays all slots in system.
show -o ChannelGroup. Displays all channel groups in the system.
Surf
The surf command (via < and > keys) enables you to move from one object to another through the CLI menu
tree. To use these commands, type < (go back to previous level) or > (to go forward to next level).
Previous
The previous command (via ctrl-p and ctrl-n commands) accesses previously entered commands. This com-
mand is available when running a telnet session only. At the prompt, enter Ctrl-p (forward) or Ctrl-n (back).
Depending upon the terminal type you are using, the up and down arrow keys will also work.
Clear
The clear command clears the screen. To use this command, type clear at the prompt.
Exit
The exit command exits you to the previous option in the menu tree; the exit! command enables you to exit out
of all menu items. To use these commands, type exit or exit! at the prompt. For the exit command, the last
option you exit into is the company prompt (i.e., if the company prompt is set to Quintum, you will be exited
to the Quintum prompt).
Help
The help system is the primary source of information for learning the configuration commands, monitoring
features, etc. The three levels of help from which you can derive information are as follows:
?. When you type ?, brief help about the current object will be displayed.
help. Displays detailed help on the current option will be displayed.
help (followed by an option name, parameter, command, or mode). Detailed help about that object will be dis-
played.
Example
help slot. Displays help on a slot option.
help set. Displays help on set command.
help conf. Displays help on configuration mode.
Logout
Logs out of the current session. The Telnet session will be immediately terminated.
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Chapter 4: Getting Started with Command Line Interface (CLI)
Configuration Mode
The Configuration mode enables you to configure attributes in the system. There are two command types
available when using the Configuration mode: menu-specific and global.
Menu-specific commands
Menu-specific commands are those commands associated only with the option in which you are configuring.
Detailed information about menu-specific commands is available by typing help from the desired menu level.
Global commands
Global commands are those commands available from anywhere in the configuration mode. Each global com-
mand is described below.
New
The new command adds an entry for a CLI option in the system. For example, you can add signaling groups,
hop off numbers, profiles, DN routing information, interface parameters, etc.
NOTE: The New command is available only to those menu options eligible to have more than one entry.
The new command must be used within the level to which you are adding an option. To use, type new fol-
lowed by an option name.
Example:
new CASSignalingGroup 2. Creates a new CASSignalingGroup with ID of 2.
new ISDNSignalingGroup 3. Creates ISDNSignalingGroup with an ID of 3.
new channelgroup SL4DV1DI3. Creates a new channel group with id of SL4DV1D13.
Set
The set command, along with a specific CLI option name, is used to set or remove attributes for a specific
option, as well as associate a selected CLI option to another option or between two CLI options. When you
associate two CLI options, it indicates that one option uses information from the attached options.
You must set any attributes from that option’s menu level. To use the set command, you must first select the
menu option. A pair of double quotes (“”) or single quotes (‘ ‘) can be used for entering a string of words sep-
arated by spaces. Before creating an association between any options, make sure both CLI options for the
association exist; the association can be made from either end.
Example:
Set an attribute as follows:
config-DialPlan-1# set internationalprefix[2] 3. Assigns 2nd element of InternationalPrefix (part of
Dial Plan option) to 3.
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config-IPDialPlan-1# set mytechprefix [5] 789. Assigns the 5th element of MyTechPrefix (part of
IPDialPlan) to 789.
Remove an attribute as follows:
config-DialPlan-1# set internationalprefix [2]. Erases 2nd element of InternationalPrefix (part of
Dial Plan option) and sets it to the default value.
config-IPDialPlan-1# set mytechprefix [5]. Assigns the 5th element of MyTechPrefix (part of IPDi-
alPlan) to the default entry.
To associate a selected CLI option to another, type set followed by the name of the option to which you want
to attach. A “..” indicates a range of values.
Example
config-ChannelGroup-1# set SignalingGroupAttached ISDNSignalingGroup-1 (or set sga isdn-1).
Associates ChannelGroup -1 to ISDN SignalingGroup-1.
To detach a selected CLI option from another, type set followed only by the name of the option you want to
detach.
Example
config-ChannelGroup-1# set SignalingGroupAttached (or set sga). Detaches ChannelGroup -1 to
ISDN SignalingGroup-1.
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Chapter 4: Getting Started with Command Line Interface (CLI)
Add
The add command enables you to add attributes to options that are contained in tables, including AutoSwitch
Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address, Alias Address, and Channel,
etc. To add the attribute for a specific menu option, you must first have that menu option selected. To use the
add command, type add followed by the specific information you want to add. See below.
Example:
config-NumberDirectories-1# add 1234567. Adds 1234567 to the AutoSwitch Number Table.
config-HopoffNumberDirectory-1# add 1847 replacement 1847. Adds HopoffNumber 1847* with
Replacement 1847*.
config-EndPointAddressDirectory-1# add 123.22.45.1 admit Type 1. Adds Endpoint Address
123.22.45.1 with admitType 1 under the selected Endpoint Address.
config-StaticRoute-1# add 1234 type 2 priority 1. Adds AliasAddress 1234 with type 2 priority 1
under the selected StaticRoute.
Change
The change command enables you to change the attributes of those menu options that are contained in tables,
including AutoSwitch Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address, Alias
Address, and Channel. To change the attribute for a special menu option you must first have the menu option
selected. See below.
Example:
config-NumberDirectories-1# change 7654321. Changes AutoSwitch number 1234567 to 7654321
for the selected NumberDirectories.
config-EndpointAddressDirectory-1# change 1 mask 255.255.255. Changes Mask of Endpoint
Address index 1 to 255.255.255.1 in the selected EndpointAddressDir.
config-StaticRoute-1# change 4 type 2 priority 1. Changes Type and Priority AliasAddress index 4 to
1 and 1, respectively, in the selected StaticRoute.
Remove
The remove command enables you to remove the attributes of those menu options that are contained in
tables, including AutoSwitch Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address,
and Alias Address. To remove the attribute for a special menu option, you must first have that menu option
selected. See below.
Example:
config-NumberDirectories-1# remove 1. Removes AutoSwitch index 1 in the selected NumberDirec-
tories.
config-HooffNumberDirectory-1# remove 2. Removes HopoffNumber index 2 from the selected
HopOffNumberDir.
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config-EndpointAddressDirectory-1# remove 4. Remove EndpointAddress index 4 from the selected
EndpointAddressDir.
config-StaticRoute-1# remove 2. Removes AliasAddresses 1234 in the selected StaticRoute.
Delete
The delete command will delete an entry for a CLI option in the system. To use delete, type delete or del fol-
lowed by the name of an option.
Example:
config-CASSignalingGroup-1# delete CASSignalingGroup 2. Deletes a CAS Signaling Group with
ID of 2.
config-ISDNSignalingGroup-1# delete ISDNSignalingGroup 3. Deletes an ISDN Signaling Group
with ID of 3.
MapChannel
The mapchannel command maps channels of a Digital Interface into a ChannelGroup. To map channels, type
mapchannel or map followed by the channel numbers and channel group to which they will be mapped. A “..”
indicates a range of values; + or - indicates to add or take away channels, respectively.
Before mapping channels, you must select a digital interface. A new Channel Group will be created if no
ChannelGroup IDs match the entered one. A channel group can only consists of channels from the same Digi-
talInterface.
Example
config-DigitalInterface-1# map 1..6,8,10,22 CG 1. Maps channels 1 to 6, 8, 10 to 18 and 22 to Chan-
nel Group 1.
config-DigitalInterface-1# map +6..10 CG 2. Adds channels 6-10 into Channel Group 2.
config-DigitalInterface-1# map -2, 14 channelGroup 1. Removes channels 2 and 14 from Channel-
Group 1.
Submit
The submit command enables you to submit configuration changes. Type submit or sub from any prompt in
the Configuration mode and all changes will be submitted.
NOTE: Changes from other telnet sessions will also be submitted, if any.
After you submit, the prompt will change from “*” (indicating changes) to # (indicating no changes).
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Chapter 4: Getting Started with Command Line Interface (CLI)
Discard
The discard command discards changes in the configuration. Type discard from any prompt in the Configura-
tion mode and all changes will be discarded.
NOTE: Changes from other telnet sessions will also be discarded, if any.
After the discard, the prompt will change from “*” (indicating changes) to “#” (indicating no changes).
SetFactory
The setfactory command sets the configuration to factory default (except EthernetInterface). To set factory
defaults, type setfactory at any prompt. The following confirmation prompt will be displayed: Are you sure
that you want to set configuration to factory defaults (Yes/No)? Type yes to set the configuration to factory
defaults; type no to cancel the action. When using setfactory, ensure you type the complete word, yes or no.
Time
The time command enables you to display or set the system time.
To display the time, go to the time prompt in config mode.
Example
time Displays the time.
To set the time, type time followed by the mm (month)/dd (day)/yy (year)/hh (hour):mm (minute):ss (second).
Example
time 05/11/01/15:45:00. Sets the time to May 11, 2001 at 3:45.
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Chapter 4: Getting Started with Command Line Interface
Maintenance mode
The Maintenance mode enables you to perform maintenance procedures on the unit. To execute any of the
chapter.
Password
The password command enables you to change the password for the current user. The password command is
available only under the Maintenance mode.
Use the password command as follows:
1. Access the CLI through a Telnet session.
2. Access the maintenance mode.
3. Type password. A prompt will ask you for the old password.
4. Type the old password and press Enter. A prompt will ask you for the new password. Type the new pass-
word and press Enter. A confirmation will ask you to re-type the new password.
5. Re-type the password and press Enter.
A message will tell you the password was changed successfully.
Reset
The reset command enables you to reset the system. To use the reset command, access the MasterChassis
prompt and type reset (you must enter the complete word, reset, for this command to work properly). A confir-
mation will ask you if you really want to reset the system. Type yes to reset or no to cancel the command. For
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Chapter 4: Getting Started with Command Line Interface (CLI)
Monitor mode
The Monitor mode enables you to perform status procedures on the unit. It monitors the network and all sys-
tem components including: chassis, software components, alarms and CDR. To execute any of the commands
Alarm
The alarm command enables you to view an alarm history or active alarms. To use the alarm command, type
alarm or al followed by the appropriate command. See below.
Example
alarm. Displays both active and alarm history.
alarm a. Displays active alarms.
alarm h. Displays alarm history.
alarm c. Clears alarm history.
For detailed information about this command, see Chapter 7: System Alarms.
Calls
The calls command displays the status of active calls. To use the calls command, type calls followed by one of
the valid commands (see below). You can view calls from the following prompts: Master Chassis (MC), Slot
(SL), Device (DV), or Digital Interface (DI). A “*”indicates “all”.
Example
From any prompt listed above, or from the menu level above that option, you can list calls as follows:
calls. Lists all calls. For example, from the monitor-Slot-SL2 prompt, the calls command will list any
calls from Slot 2.
calls DV * . Displays calls in all devices under the current option.
calls *. Displays all calls.
Status
The status command displays the status of certain options. To use the status command, go to the desired option
and type status with an optional level. You can view the status from the following option: Master Chassis
(MC), Slot (SL), Device (DV), or Digital Interface (DI), EthernetInterface (EI), Border Element (BE), and
Gatekeeper (GK). Valid level entries: L1, (basic status), L2 (intermediate status), and L3 (detailed status).
Default level number is 1.
Example
From any prompt listed above, type status L1. Displays the status of the selected option according to
the level you choose (L1, L2, or L3). For example, at the monitor-Slot-SL1 prompt, type status L1.
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Chapter 4: Getting Started with Command Line Interface
Diagnostic Mode
The Diagnostic mode enables to perform diagnostic and test procedures on the unit. To execute any of the
commands which follow, you must be in diagnostic mode. To access the Diagnostic mode, see Move around
within CLI, earlier in this chapter.
Ping
Ping enables you to ping an IP address. To use ping, type ping followed by a specific option (-n, -l, -w, -i) and
the applicable IP address. See below.
Example
ping 123.23.42.4. Pings IP address 123.23.42.4.
ping -n 3 123.23.42.4. Pings IP 123.23.42.4 with the number of echo requests to send. The default
entry is 3.
ping -l 256 123.23.42.4 with a buffer size of 256. The -l option specifies a buffer size. The default
size is 256.
ping -w 5 123.23.42.4. The -w option specifies the timeout in milliseconds to wait for a response. The
default entry is 5.
ping -i 1 123.23.42.4. The -i option specifies the time for the connection to stay up. The default entry
is 1.
Event Log
The Event Log enables you to watch the actual call flow and routing events through the chassis. Some exam-
ple evlog commands are listed below.
Example
evlog sl14dv1 l3 ch cas. Turns on event log modes CH and CAS on Slot 14 Device 1 with the highest
level of detail (Level 3).
evlog sl14dv1 l2 cas. Changes the level value of CAS from the previous example from Level 3 to
Level 2.
evlog c. Clears all event logs.
ev help. displays help for the modes.
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Chapter 4: Getting Started with Command Line Interface (CLI)
Configure Common CLI Options
When you use the Command Line Interface (CLI) for call handling, some of the most essential CLI options
are used to regulate system wide features. In addition, they are used to set common network application
parameters and establish to set common network application parameters and establish the Tenor CMS as a net-
work entity.
For example, a few of the most essential CLI options, include:
•
•
•
•
•
•
•
Clock Source (primary and secondary)
Gatekeeper (IP address and port)
Gateway (IP Address)
Border Element (IP address and port)
Channel Group (association)
Digital Interface (protocol and line parameters)
Trunk Group (direction of trunk, DN settings)
A description of each of these options, as well as configuration settings are listed in this section.
Clock Source
The clock source regulates the clocking for the entire system. The Clock Source option enables you to config-
ure the settings for the Primary Clock Source and Secondary Clock Source.
The settings which follow assume there is only one T1, E1, or DS1 card in the chassis; both primary and sec-
ondary clock settings are from the same card. We recommend you choose clocks from two different cards. In
this example, clock settings are derived from line and Slot 4-Device 1-Digital interface 1.
Example
config-MasterChassis-1#set PrimaryClockSource 1
config-MasterChassis-1#set SecondaryClockSource 1
config-MasterChassis-1*set PCLID sl4dv1di1
config-MasterChassis-1*set SCLID sl4dv1di2
Gatekeeper
The Gatekeeper collects, manages, and distributes call routing information; it performs call routing functions,
such as bandwidth control, call control signaling and call authorization for Gateways, IP phones, and H.323
terminals.
Example
config-CommonGKParam-1* set PrimaryBEIPAddr xxx.yyy.zzz.aaa
config-CommonGKParam-1* set ZoneName ozone
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Chapter 4: Getting Started with Command Line Interface
Gateway
The Gateway converts circuit switched calls to VoIP calls. The Gateway options setting below is shown as
example of how the gateway’s gatekeeper is set to the IP address of the CMS. As a result, the CMS will work
as a Gateway and a Gatekeeper.
Example
config-H323SignalingGroup-1* set GateKeeperIPAddr xxx.yyy.zzz.aaa
Border Element
The Border Element provides access into or out of an administrative domain. There are two Border Elements
in an administrative domain: primary and secondary.
In the example which follows, the CMS is taking the additional responsibility of acting as a Border Element
also.
config-BorderElement-1* set ServiceAddressIPAddr xxx.yyy.zzz.aaa
Channel Group
Each of the DS0 channels need to be mapped to a channel group. The example which follows displays how 31
channels, from 1-31, are mapped to a channel group.
Example
config-DigitalInterface-1# map 1..31 cg sl4dv1di1
From above example, sl4dv1di1 is a channel group identifier created earlier by the system or by the user. If it
is created by the system, this mapping may have already been done at the initial system database creation.
Otherwise, create a channel group as follows:
config-DigitalInterface-1# new cg slNdv1diM
For these channels in the group to be usuable, they must be associated with a signaling group or routing group.
See below for an example.
Example
config-ChannelGroup-sl4dv1di1# set ISDNSignalingGroup 1 (sets ISDN Signaling Group with ID =
1)
config-ChannelGroup-sl4dv1di1# set LineCircuitRoutingGroup 1 (sets Line CircuitRoutingGroup)
Digital Interface
Under Master Chassis, appears Slots, Device and Digital Interface. The Device is a physical board that exists
within the chassis. Device 1 is the main system board, the System Controller. Device 2 and 3 refer to daughter
boards. If no daughter boards are installed, only Device 1 is valid. Issuing a show command from the device
level will show any settings at the device level and any digital interfaces that might be present on the board.
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Chapter 4: Getting Started with Command Line Interface (CLI)
The Digital Interface enables you to set interface line parameters for the connection between the Tenor CMS
and the line side (i.e, PBX) and trunk side (i.e., PSTN) circuits, such as framing, line code, etc. If a show is
used from a T1 or E1 device for example, 8 digital interfaces may be seen. The user can then navigate to the
particular digital interface by typing Digital Interface 1 through Digital Interface 8 to view or modify settings
for a specific Digital Interface.
Some of the digital interface attributes can be configured from the DigitalInterface CLI option; the most com-
mon attributes are listed in the examples below.
Example
config-DigitalInterface-1# set LineType 1 (1 = E1)
config-DigitalInterface-1# set Law 1 (1 = aLaw)
config-DigitalInterface-1# set LineCode 2 (2 = HDB3)
Switch Protocol
For an ISDN signaling group (PRI signaling group), you must configure the switch protocol. The example
below shows you how to set the protocol to ETSI.
Example
config-ISDNSignalingGroup-1#set Protocol 5 (5 = PRI_ETSI)
Trunk Group
Trunk group configuration are specific parameters you assign for each trunk group. Through the LineCir-
cuitRoutingGroup option, you can set parameters such as the direction of the call type permitted and the num-
ber of digits to be sent to the line side circuit.
Example
config-TrunkCircuitRoutingGroup-1# set Direction 2 (2 = Bi-directional)
config-TrunkCircuitRoutingGroup-1# set PassThroughEnable 1 (1 = Yes)
To attach a hunt LDN directory, there must be one existing already or created and entries are able to be made
into the directory.
Example
config-LineCircuitRoutingGroup-1# new hldnd 1Id (creates a Hunt LDN directory with ID = 1Id)
config-HuntLDNDirectory-1# add 3094* (adds entry to Hunt LDN directory)
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Chapter 5: Working with SNMP
This chapter tells you how to use and manage Tenor CMS’s Simple Network Management Protocol (SNMP)
feature, which is managed via Hewlett® Packard’s HP Openview Network Node Manager. Specifically, this
chapter tells you how HP OpenView auto-discovers a Tenor CMS unit, as well as generate SNMP traps for
existing alarm messages.
! Implement SNMP via HPOV
! Generate and view traps
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Chapter 5: Working with SNMP
What is SNMP?
Simple Network Management Protocol (SNMP) is the standard protocol used to exchange network manage-
ment information.
SNMP management requires two primary elements: a network manager and an SNMP agent. A network man-
ager is the software running on a workstation through which the network administrator monitors and controls
the different hardware and software systems that comprise a network. The agent is a piece of software running
in a network equipment that implements the SNMP protocol. SNMP defines exactly how a network manager
communicates with an SNMP agent. For example, SNMP defines the format of requests that a network man-
ager sends to an agent and the format of replies the agent returns.
Through an SNMP management system, the network manager can communicate and manage several different
network devices at the same time. The network manager polls the SNMP agents (such as routers, hubs or net-
work servers) for certain requested information. The agent will then gather information about the machine it is
running on and carries requests from the network manager to read and change the information.
How does Tenor CMS utilize SNMP?
The Tenor CMS unit supports the SNMP protocol; specifically, Hewlett® Packard’s HP Openview software
acts as the SNMP network manager for the Tenor CMS unit. Once you set up HP Openview to view and
“auto-discover” Tenor CMS as a network device using SNMP, HP Openview will be able to issue commands,
get responses, and perform certain functions. For example, you can configure the SNMP agent in Tenor CMS
to generate and send traps for existing Tenor CMS alarms to HP Openview.
A Tenor CMS unit can report alarms to up to three network managers.
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Chapter 5: Working with SNMP
Installation Requirements
You will need to install and run HP Openview NMS 6.0 in order to recognize the Tenor CMS as an SNMP
agent. Below are basic hardware and software requirements you will need to install HP Openview. See your
HP Openview documentation for detailed information and installation instructions.
Minimum hardware requirements
•
•
•
•
•
Intel Pentium 120 Mhz processor-based computer
CD Drive
96 MB RAM
250 MB free disk space on one drive
80 MB free page filing space
Software requirements
•
•
•
•
Microsoft Windows NT operating system (version 4.0), with TCP/IP version 4.0
Microsoft SNMP Agent (SNMP Services)
Microsoft Peer Web Services or Internet Information Server (IIS) version 4.0
Netscape Navigator web browser (version 4.06 or higher) or Microsoft Internet Explorer web browser
(version 4.0 or higher) with Java/JavaScript options enabled.
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Chapter 5: Working with SNMP
Installation
There are two steps you need to accomplish before HP Openview can interact with a Tenor CMS unit as an
SNMP agent.
•
•
Download and install HP Openview configuration files specific for Tenor CMS
Configure the IP address of the network manager in the Tenor CMS
Download and install SNMP Related Files
For HP Openview (network manager) to view and manage the Tenor CMS as an SNMP agent, you must first
download and install files from the www.quintum.com web site as follows:
1. Start up HP Openview. (For specific information, see the user documentation you received with the soft-
ware.) There are two ways to download the applicable files: from the www.quintum.com web site or from
the CD delivered with the system. To download from the web, go to step 2. Otherwise, for CD installation,
go to step 5.
2. From the web site, access a web browser (i.e., Microsoft Internet Explorer, Netscape) and go to the web
site www.quintum.com.
3. Download the installquintum.zip file to your PC.
4. Unzip the installquintum.zip file to the HP Openview root directory (this is the directory in which HP
Openview was installed).
The following files will be listed:
installquintum.bat
quintum.conf
quintum.reg
quintum.exe
quintum.fields
connector_qavoip
Tenor_chassis.ico
quintum_type
uninstallquintum.bat
Tenor_A.ico
connector_qdvoip
quintum_sym
Tenor_D.ico
5. From the Quintum CD ROM, access the directory <CD ROM Drive>:\software\SNMP and download the
files (the same files listed above) to the HP Openview root directory (this is the directory in which HP
Openview was installed).
6. From the HP Openview root directory run installquintum.bat. Installation will begin. The following sec-
tion lists where the installation files are copied and which files were modified. You can use this informa-
tion to manually make changes to the files, if desired.
NOTE: If you have already ran the installquintum.bat, you must first run the installlquintum.bat clean com-
mand prior to reinstalling. This command will restore any changes made to the quintum files back
to the default parameters (see below for which files are modified upon installation).
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Chapter 5: Working with SNMP
•
•
•
These lines are added to the file HPOVRoot\conf\oid_to_sym:
1.3.6.1.4.1.6618.1.1.1:Connector:QDVOIP
1.3.6.1.4.1.6618.1.1.2:Connector:QAVOIP
# QUINTUM Digital Tenor
# QUINTUM Analog Tenor
1.3.6.1.4.1.6618.1.1.10:Connection:QCVOIP # QUINTUM Chassis Tenor
These lines are added to the file HPOVRoot\conf\oid_to_type:
1.3.6.1.4.1.6618.1.1.1:Quintum:Epilogue:H # Quintum-Digital Tenor
1.3.6.1.4.1.6618.1.1.2:Quintum:Epilogue:H # Quintum-Analog Tenor
1.3.6.1.4.1.6618.1.1.10:Connection:Epilogue:H #QUINTUM Chassis Tenor
These lines are added to the file HPOVRoot\conf\C\trapd.conf using the "xnmevents -load" HPOV com-
mand:
OID_ALIAS Quintum .1.3.6.1.4.1.6618
#
#
#
EVENT Critical_Alarm .1.3.6.1.4.1.6618.2.0.1 "Status Events" Critical
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
T1IU_in_loopback;_network_request
EDESC
#
#
#
EVENT Major_Alarm .1.3.6.1.4.1.6618.2.0.2 "Status Events" Major
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
Corruption_of_configuration_info.
EDESC
#
#
#
EVENT Minor_Alarm .1.3.6.1.4.1.6618.2.0.3 "Status Events" Minor
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
RIU_not_installe
EDESC
#
#
#
EVENT Report_Status_Alarm .1.3.6.1.4.1.6618.2.0.4 "Status Events" Normal
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
Uswcomment
EDESC
#
#
#
EVENT Uswcomment .1.3.6.1.4.1.6618.2.0.0 "Status Events" Normal
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
Uswcomment
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Chapter 5: Working with SNMP
EDESC
•
•
The quintum.exe file is added to the HPOVRoot\bin directory.
These files are added to the HPOVRoot\bitmaps\C directory:
Tenor_chassis.ico
Tenor_A.ico
Tenor_D.ico
•
The quintum.fields file is added to the HPOVRoot\fields\C directory, and is installed and verified using
the "OVW -fields" command.
•
•
The quintum.reg file is added to the HPOVRoot\registration\C directory.
These files are added to the D:\hpovnnm\symbols\C\Connector directory:
CONNECTOR_QDVOIP
CONNECTOR_QAVOIP
CONNECTOR_QCVOIP
7. HP Openview will then identify and “auto-discover” the Tenor unit as an SNMP agent. An icon will
appear on the screen to represent each Tenor CMS unit. See below.
Figure 5-1 Tenor SNMP Agent Icon
Configure network manager IP address
Through Tenor CMS’s Command Line interface (CLI), you can configure the IP address for the network man-
agement site where HP Openview is running. Once the IP address is configured, the Tenor CMS will be able
to process and generate traps for existing alarms, which will enable HP Openview to monitor the Tenor CMS
unit for alarm states.
To set the IP address, use the following CLI command:
con-MasterChassis> snmptrapip1 <ip>. This command configures the IP address of the network manage-
ment site in the Tenor CMS unit from which the SNMP traps will be generated. Valid entry: The index number
of 1-3 (the index number is used to designate the index # for the network manager to be used) followed by the
IP address for the network management site.You can assign a Tenor CMS unit up to three network managers;
each manager will have a different index number.
Assign an IP address as follows:
NOTE: The following instructions assume your PC is running Windows 95 or later.
1. Click on Start> Run. The Run window will appear.
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Chapter 5: Working with SNMP
2. Type telnet in the Open box and click on Ok.
3. Click Connect> Remote System.
4. In the Host Name window, enter the IP address of the unit from which you would like to view alarms.
5. In the port window, choose telnet (port 23 is the default port for a telnet session).
6. From the TermType drop down list, select vt100.
7. Click Connect. A telnet session will be displayed. (To exit a telnet session at any time, type exit at the
prompt.)
8. Enter the same password you set via CLI.
9. At the config - MasterChassis prompt, type set snmptrapip1 <ip>. For example, type set snmptrapip1
208.226.140.12. This will assign index of 1 to indicate the first network manager being assigned to that
Tenor CMS unit and assign the IP address 208.226.140.12 as the network manager. To assign the second
snmptrap ip, type set snmptrapip2 <ip> and the third type set snmptrapip3 <ip>.
10. Repeat step 9 for each network manager (up to 3).
11. Type submit. The new IP address(es) will be submitted to the applicable Tenor CMS unit.
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Chapter 5: Working with SNMP
Working with SNMP
View traps
You can view the traps HP Openview received from the Tenor CMS unit as follows:
NOTE: Ensure HP Openview is running.
1. From the HP Openview map where the Tenor CMS units appear, right-click on the Tenor CMS icon for
which you want to view traps and select Alarms.
2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in the
order of which they occurred.
View Alarm Status via Tenor CMS icon
Through the color of a Tenor CMS icon on the HP Openview desktop, you can determine the alarm state of the
unit as well as view the corresponding alarms. Valid icon colors are listed below.
•
•
Green Icon. No Alarm indicated.
Red Icon. Critical Alarm (used for when HP Openview cannot communicate with the Tenor CMS or
there is a severity level 1 alarm).
•
•
•
Orange Icon. Major Alarm (used for severity level 2 alarms).
Yellow Icon. Minor Alarm (used for severity level 3 alarms).
White Icon. Info Alarm (used for severity level 4 alarms).
View the alarms associated with a Tenor CMS unit as follows:
NOTE: Ensure HP Openview is running.
1. From the HP Openview desktop, identify the icon for the Tenor CMS unit from which you would like to
view alarms.
2. According to the color of that icon, determine the alarm state from the list above.
3. To view the alarms associated with that icon, right-click from anywhere on the HP Openview desktop and
select Alarms. The All Alarms Browser window will appear, which contains the list of alarms.
Launching Command Line Interface (CLI) from HP Openview
You can launch the Command Line Interface (CLI) from HP Openview as follows:
Launch Command Line Interface with pop-up menu as follows:
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Quintum CMS.
The CLI will launch with the IP address of the unit associated with that icon (the correct IP address will
appear in the URL).
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Chapter 5: Working with SNMP
2. Configure the unit.
OR
Launch CLI by double-clicking as follows:
Launch Tenor CMS CLI by double-clicking the icon as follows:
1. From the HP Openview desktop, double-click on the desired Tenor CMS unit icon and select Quintum
CMS.
The CLI will launch with the IP address of the unit associated with that icon (the correct IP address will
appear in the URL).
2. Configure the unit as defined in Chapter 4: Getting Started with Command Line Interface (CLI).
Set up Tenor CMS status polling
The following explains how to configure HPOV to determine and display unit status if the Tenor CMS is not
configured to send traps. Polling is only intended for Tenor CMS units which are not accessible to configure
the network manager IP address using the Tenor CMS’s Command Line Interface (CLI). We do not recom-
mend polling more than 10 Tenor CMS units.
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Object Proper-
ties.
2. From the Attributes window, select Quintum Tenor CMS attributes.
3. Click on Edit Attributes.
4. Select Turn on Tenor Status Polling (the toggle allows you to set to True or False). Select True.
5. Click on Verify. After the verification is complete, click Ok.
Polling occurs in a 30 second interval, or whenever a Tenor CMS trap is received.
Set up Debug Message Display window
The following explains how to display debug messages that are generated by the quintum.exe. This window is
used to troubleshoot HPOV processing events for the Tenor CMS icons.
1. From the HP Openview desktop, right-click on the desired Tenor CMS unit icon and select Object Proper-
ties.
2. From the Attributes window, select Quintum Tenor CMS.
3. Click on Edit Attributes.
4. Select Turn on Debug Window (the toggle allows you to set to True or False). Select True.
5. Click on Verify. After the verification is complete, click Ok.
The Debug Message Display window will appear that displays debug messages being processed that are asso-
ciated with that icon, only one window can be opened at a time.
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Chapter 6: Call Detail Recording
This chapter tells you how to display and understand the Call Detail Recording (CDR) feature. Examples are
included later.
Specifically, the following topics are included:
! Description of CDR
! Connect Tenor CMS unit to CDR Server
! Understand CDR data
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Chapter 6: Call Detail Recording
Overview
A Call Detail Record (CDR) is a string of data which contains call information such as call date and time, call
length, calling party, and called party. Through the Call Detail Recording (CDR) feature, the Tenor CMS unit
is able to generate a CDR at the completion of each call. CDRs are collected from multiple Tenor CMS units
simultaneously and continuously.
A CDR file can be created each day to collect CDRs from each Tenor CMS that connects to the server. From
this information you can capture billing type data which can be used by a separate software component to cre-
ate billing reports, view call records, and generate daily/weekly/monthly statistics reports.
The last 9600 CDRs generated are stored by the Tenor CMS unit in a circular buffer (this means that any num-
ber of CDRs over 9600 will overwrite the existing CDRs). We advise that you set up a PC or workstation to
act as a CDR server responsible for receiving the CDRs as they are generated (up to four servers can be set up
to collect CDRs from the Tenor CMS unit). The server will be responsible for capturing CDRs via TCP/IP,
processing/storing them in permanent memory, and producing billing records. Any CDRs not collected from
the Tenor CMS unit will be lost if the unit is powered down.
The CDR software and Billing software mentioned is 3rd party software, and is not provided by Quintum.
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Chapter 6: Call Detail Recording
Establish connection between Tenor CMS and CDR Server
In order to capture CDRs, a connection between the Tenor CMS unit and the CDR server must be established.
A Tenor CMS can be configure to connect up to four CDR servers via port 9002, 9003, 9004, and 9005. Based
on configuration, the Tenor CMS unit can either establish a TCP/IP session with one or both of these CDR
Figure 6-1 Flow of CDR Information
Tenor CMS
CDR Server
Tenor CMS connects
to CDR Server automatically.
(after initial configuration of
CDR Server logs into Tenor CMS'
Port Number 9002 or 9003
or
Server IP Address & Port Number)
TCP/IP Connection Established
Sends Welcome Message
Sends Password Prompt
Enters Password
Verifies Password
Provides CMS' IP address &
Unit Name
Provides last CDR Sequence
Number received
Begins delivering CDR's
Before attempting to collect CDRs, you should configure the desired information. Through CLI commands,
you can assign CDR server IP address, CDR server port number and CDR server password information using
the following CLI commands: cdrserverip, cdserverport, cdrpassword, and cdrformat.
•
•
CDRServerIPAddr: IP address of the CDR server. (Used when the Tenor CMS unit established connec-
tion with the CDR server.)
CDRServerPort: The application port numbers used by the CDRServer(s) CDRServer(s). (Used when
the CMS establishes connection with CDR server.)
•
•
CDRPassWord: Password to be used by the CDR server(s).
CDRFormat: This configuration parameter command is used to choose which of the possible Call Data
Record output formats you would like to send to your CDR Server: Standard, Standard with session ID
functionality, Extended, Extended with session ID functionality, or Extended with Incoming Slot/Device
information. Possible entries are 0 (standard format), 1 (extended format), 3 (extended CMS format), 4
(extended CMS format with session ID), 100 (standard format with session ID functionality), 101
(extended format with session ID functionality), 103 (extended CMS format with session ID functional-
ity), 104 (extended CMS format with session ID functionality).
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Chapter 6: Call Detail Recording
Configure Tenor CMS for connection to CDR server
NOTE: The CDR Server software is a Windows-based .exe file available on the CD you received with your
system; this software is not supported by Quintum.
The instructions below are performed via Command Line Interface (CLI). See the Command Line Interface
(CLI) user guide for specific information.
1. Through CLI, access the Configuration prompt.
2. Access the config-CDRServer-1# prompt (the number will change according to the desired server).
3. Type set CDRServerIP followed by the IP address of the CDR server and press Enter.
4. Type set CDRServerPort followed by the desired port number and press Enter. The default port is 9002.
5. Type set CDRPassWord followed by the desired password and press Enter. The password is an alphanu-
meric string.
6. Type set CDRFormat followed by the desired format (0, 1, 3, 4, 100, 101, 103 or 104) for displaying
CDRs. See previous section for definitions.
Once you configure this information, you will be able to capture CDR reports via CDR server and the Tenor
CMS unit, it will be able to establish a TCP/IP session with the server on its own.
Setup CDR Server and assign password
Before the CDR server can collect CDRs, you must install the cdrserver.cfg file as follows:
NOTE: The software is a Windows-based .exe file available on the CD you received with your system; this
software is not supported by Quintum.
1. Create a directory in which to install the cdrserver.cfg file, such as c:\cdr.
NOTE: You can obtain the cdrserver.cfg file via Quintum Training class or through our web site at
www.quintum.com.
2. Copy the cdrserver.cfg file and install it into the directory you created in step 1.
3. Copy the cdrsrv.exe file and install it into the directory you created in step 1.
4. Double-click on the cdrserver.exe file. The CDR files will be generated and saved to the directory in which
you are working. File names are listed as the data/gateway from which the file was created.
Change CDR Password (if required)
Change the CDRserver password, if desired, as follows:
1. From the directory in which you are working, right click on the cdrserver.cfg file. At the Open with option,
choose Notebook.
2. Scroll down to the line stating cdr_password. Next to that line, enter the desired password. Valid entry: up
to 30 characters.
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Chapter 6: Call Detail Recording
Tenor CMS Establishes Connection with CDR Server
To capture CDR reports via CDR server (i.e., a PC or workstation you use to capture CDR data) you must first
configure the IP address and port number of the CDR server in the Tenor CMS unit. Once these are config-
ured, the Tenor CMS unit will be able to establish a TCP/IP session with the server on its own.
CDR Server Establishes Connection with Tenor CMS
If no IP address/port number is configured. The CDR server has to initiate the session. The Tenor CMS unit
uses TCP port numbers 9002, 9003, 9004, and 9005 on its side for the CDR sessions. The CDRServerport
must still be configured to either 9002, 9003, 9004, or 9005 (see the Command Line Interface user guide for
specific information).
Whether the Tenor CMS unit establishes the connection with the CDR server or the CDR server attempts to
establish the connection, there is a limit of 5 attempts to enter the correct password before the TCP session is
terminated (to configure a password, see the CLI command cdrpassword in the previous section).
After the CDR server successfully logs into the CDR port of the Tenor CMS unit, the CDR server will be pro-
vided with the IP address and unit name of the Tenor CMS. The CDR server will then supply the sequence
number of the last CDR that it has received from the Tenor CMS unit. If the last CDR number is unknown, the
server should send 0 for the sequence number. After this exchange, the Tenor CMS will start delivering new
CDRs to the server.
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Chapter 6: Call Detail Recording
CDR Output
The following is an example of a CDR output. Each field in a CDR string is separated by a comma (any blank
fields are designated by a comma). See below for field definitions.
There are four CDR format types:
•
•
•
•
•
•
•
•
0 (Standard CDR output)
1 (Extended CDR output)
3 (Extended CMS CDR output)
4 (Extended CMS CDR output)
100 (Standard CDR output plus session ID)
101 (Extended CDR output plus session ID)
103 (Extended CMS CDR output plus session ID)
104 (Extended CMS CDR output plus session ID)
Sample Record for Standard and Extended CDR Format 0, 1, 100, 101
Record 1 Sample: (includes fields for both Standard and Extended Formats)
1,17325551212,15,20000207062812,21060207062815,
2000020706283030,16,208.226.140.57,192.168.10.64,4,1,1,1,1,1,1,,0,0,1415551000,12345678901234,98
76543210,0123456789
Record 1 Field Definitions – Standard Formats 0 and 100
1 (Call ID), 17325551212 (Called Number), 15 (Duration), 20000207062812 (Call Initiation Time),
20000207062815 (Call Connected Time), 2000020706283030 (Call Disconnected Time), 16 (Cause
Code), 208.226.140.57 (Local IP Address), 192.168.10.64 (Remote IP Address), 4 (Origination Trunk
ID), 1 (Call Type), 1 (Call Number Type), 1 (Incoming Line),1 (Incoming Channel), 1 (Outgoing
Line), 1 (Outgoing Channel), blank AutoSwitch Time, blank (AutoSwitch Duration), 0 (Bad IP
Quality Events), 0 (AutoSwitch Flag)
Record 1 Field Definitions – Extended Formats 1 and 101
The extended format includes all fields used in the standard format plus the following fields:
1415551000 (Calling Party Number), 12345678901234 (PIN Code), 9876543210 (Remote Call ID #),
0123456789 (Local Call ID #)
Definitions for each field appears below.
Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…).
The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor CMS unit resets, the
sequence number starts from 1 again. If the system has a problem and loses connectivity, the CDR server can
send the Tenor CMS unit the last Call ID that is received. The Tenor CMS unit will reply with all records that
contain a Call ID which is greater than the one last received.
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Chapter 6: Call Detail Recording
Called #: The number called. This will be in international format except for a pass-through call going from
PBX to PSTN or call going from PSTN to PBX.
Duration: Call duration. This value is in seconds, the value will be 0 if never connected.
Call Initiation Time: The date and time the call initiated. The time will be the local time configured on the
Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for
year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2
digits for seconds).
Call Connected Time: The date and time the call was actually connected. The time will be the local time con-
figured on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4
digits for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for min-
utes), ss (2 digits for seconds). This field will be blank if the call never connected.
Call Disconnected Time: The date and time the call disconnected. The time will be the local time configured
on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits
for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2
digits for seconds).
Cause Code: The Q.931 cause value assigned if the call is not connected. Possible common entries are listed
below. This field will be blank if the call was connected.
Cause Code
Definitions
16
Normal Call Clearing. The cause indicates that the call is being cleared
because one of the users has requested that the call be cleared.
17
18
User Busy. The called system acknowledges the connection request but is
unable to accept the call because all B channels are in use.
No User Responding. This cause is used when a user does not respond to a call
establishment message with either an alerting or connect indication within the
prescribed period of time allocated (in Q.931 by the expiry of either timer T303
or T310).
28
Invalid Number Format (Address Incomplete). The cause indicates that the
called user cannot be reached because the called party number is not a valid for-
mat or is not complete.
31
34
47
Normal, Unspecified. This cause is used to report a normal event only when no
other cause in the normal class applies.
No Circuit/Channel Available. The connection cannot be established because
no appropriate channel is available to take the call.
Resource Unavailable, Unspecified. This cause is used to report a resource
unavailable event only when no other cause applies.
Local IP Address: The IP address for the Tenor CMS unit originating the CDR. The entry will be in the fol-
lowing format: xxx.xxx.xxx.xxx.
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Remote IP Address: IP address for the remote destination Tenor CMS. This will be generated only if the call
is VoIP; if the call is circuit based, this field will be blank. The entry will be in the following format:
xxx.xxx.xxx.xxx.
Origination Trunk ID: Identifies the origination trunk ID of the line that initiated the call. This field will be
blank if no trunk ID is configured. The trunk ID is often configured with an account code.
Call Type: The type of call. Valid entry: 1 = voice, 2 = fax, 3 = modem, 4 = data.
Call Number Type: The called numbering plan used for the call per Q.931. Possible common entries are as
follows: 1 = Public/E.164, 9 = Private.
Incoming Line: If the call is incoming, this field identifies which line the call came in on. Valid entry: 1 =
PBX, 2 = PSTN. This field will be empty if the call is an incoming VoIP call.
Incoming Channel: If the call is incoming, this field identifies which channel the call came in on. Valid entry:
1-31. This field will be empty if the call is an incoming VoIP call.
Outgoing Line: If the call is outgoing, this field identifies which line the call is going out on. Valid entry: 1 =
PBX, 2 = PSTN. This field will be empty if the call is an outgoing VoIP call.
Outgoing Channel: If the call is outgoing, this field identifies which channel the call went out on. Valid entry:
1-31. This field will be empty if the call is an outgoing VoIP call.
Autoswitch Time: This is the date and time the autoswitched occurred (when the call is switched from VoIP
to circuit). The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for year), mm
(2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2 digits for sec-
onds). If an autoswitch did not occur, this field will be blank.
AutoSwitch Duration: The number of seconds that the autoswitch call was active. Valid entry: xx.
Bad IP Quality Events: The number of bad quality events that occur during a VoIP call. This number deter-
mines the overall quality of the call.
Autoswitch Flag. The terminating side of the autoswitch call initially terminates to the internal autoswitch
agent before the call is actually autoswitched. This termination generates an extra CDR in addition to the orig-
inal call that is autoswitched. This field identifies a call that is terminated to the autoswitch agent, 0 = normal
call, 1 = termination to the autoswitch agent.
The following are CDR fields used in the extended format (1 or 101) only.
Calling Party Number. The number called from. The format will be delivered in whatever format the PSTN
or PBX delivers to the Tenor CMS.
PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not configured.
Remote Call ID #. Unique identification number, generated by the remote-side Tenor CMS, for call record
matching purposes. Only generated for IP calls. For a given IP call, Local Call ID on one Tenor should match
the Remote Call ID of the other.
Local Call ID #. Unique identification number, generated by the local-side Tenor CMS, for call record match-
ing purposes. Generated for all IP calls. For a given IP call, the Local Call ID on one Tenor should match the
Remote Call ID of the other.
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Chapter 6: Call Detail Recording
Sample Record for Extended CMS CDR Format 3, 4, 103, 104:
Record 1 Sample: (includes fields for formats 3 and 103)
1,17325551212,15,20000207062812,21060207062815,2000020706283030,16,208.226.140.57,192.168.1
0.64,4,1,1,1,5,1,1,1,1,1,1,1,,0,0,1415551000,12345678901234,9876543210,0123456789,12138765432
Record 1 Field Definitions - CMS Extended Formats (3 and 103)
1 (Call ID), 17325551212 (Called Number), 15 (Duration), 20000207062812 (Call Initiation Time),
20000207062815 (Call Connected Time), 2000020706283030 (Call Disconnected Time), 16 (Cause
Code), 208.226.140.57 (Local IP Address), 192.168.10.64 (Remote IP Address), 4 (Origination Trunk
ID), 1 (Call Type), 1 (Call Number Type), 5 (Incoming Slot), 1 (Incoming Device), 1 (Incoming Digi-
tal Interface) 1 (Incoming Channel), 1 (Outgoing Slot), 1 (Outgoing Device), 1 Outgoing Digital
Interface), 1 (Outgoing Channel), blank (AutoSwitch Time), blank (AutoSwitch Duration), 0 (Bad IP
Quality Events), 0 (AutoSwitch Flag), 1415551000 (Calling Party Number), 12345678901234 (PIN
Code), 0123456789 (Local Call ID #), 9876543210 (Remote Call ID #)
The 4 and 104 extended format includes all fields used in the 3 and 103 extended format plus the following
field:
12138765432 (Incoming/Outgoing IP DN).
Definitions for each field appears below.
Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…).
The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor unit resets, the
sequence number starts from 1 again. If the system has a problem and loses connectivity, the CDR server can
send the Tenor CMS unit the last Call ID that it received. The Tenor CMS unit will reply with all records that
contain a Call ID which is greater than the one last received.
Called #: The number called. This will be in international format except for a pass-through call going from
PBX to PSTN or call going from PSTN to PBX.
Duration: Call duration. This value is in seconds, the value will be 0 if never connected.
Call Initiation Time: The date and time the call initiated. The time will be the local time configured on the
Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for
year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2
digits for seconds).
Call Connected Time: The date and time the call was actually connected. The time will be the local time con-
figured on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4
digits for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for min-
utes), ss (2 digits for seconds). This field will be blank if the call never connected.
Call Disconnected Time: The date and time the call disconnected. The time will be the local time configured
on the Tenor CMS unit. The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits
for year), mm (2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2
digits for seconds).
Disconnect Cause Code: The Q.931 cause value assigned if the call is not connected. Possible common
entries are listed below. This field will be blank if the call was connected.
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Chapter 6: Call Detail Recording
Cause Code
Definitions
16
Normal Call Clearing. The cause indicates that the call is being cleared
because one of the users has requested that the call be cleared.
17
18
User Busy. The called system acknowledges the connection request but is
unable to accept the call because all B channels are in use.
No User Responding. This cause is used when a user does not respond to a call
establishment message with either an alerting or connect indication within the
prescribed period of time allocated (in Q.931 by the expiry of either timer T303
or T310).
28
Invalid Number Format (Address Incomplete). The cause indicates that the
called user cannot be reached because the called party number is not a valid for-
mat or is not complete.
31
34
47
Normal, Unspecified. This cause is used to report a normal event only when no
other cause in the normal class applies.
No Circuit/Channel Available. The connection cannot be established because
no appropriate channel is available to take the call.
Resource Unavailable, Unspecified. This cause is used to report a resource
unavailable event only when no other cause applies.
Local IP Address: The IP address for the Tenor CMS unit originating the CDR. The entry will be in the fol-
lowing format: xxx.xxx.xxx.xxx.
Remote IP Address: IP address for the remote destination Tenor CMS. This will be generated only if the call
is VoIP; if the call is circuit based, this field will be blank.
Origination Trunk ID: Identifies the origination trunk ID of the line that initiated the call. This field will be
blank if no trunk ID is configured. The trunk ID is often configured with an account code.
Call Type: The type of call. Valid entry: 1 = voice, 2 = fax, 3 = modem, 4 = data.
Call Number Type: The called numbering plan used for the call per Q.931. Possible common entries are as
follows: 1 = Public/E.164, 9 = Private.
Incoming Slot: The slot number to which a call enters. Valid entry: 1-13 (for slots 1 through 13). This slot will
be empty if the call is an incoming VoIP call.
Incoming Device: If the call is incoming, this field identifies which Digital Interface the call came in on. This
entry is fixed at 2.
Incoming Digital Interface: If the call is incoming, this field identifies which Device interface the call came
in on. Valid entry: 1-8. This field will be empty if the call is an incoming VoIP call.
Incoming Channel: If the call is incoming, this field identifies which channel the call came in on. Valid entry:
1-31. This field will be empty if the call is an incoming VoIP call.
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Chapter 6: Call Detail Recording
Outgoing Slot: If the call is outgoing, this field identifies the slot the call is going out on. Valid entry: 1-13.
This field will be empty if the call is an outgoing VoIP call.
Outgoing Device. If the call is outgoing, this field identifies the Device the call is going out on. This field is
fixed at 2.
Outgoing Digital Interface. If the call is outgoing, this field identifies which Digital Interface the call is
going out on. Valid entry: 1-8. This field will be empty if the call is an outgoing VoIP call.
Outgoing Channel. If the call is outgoing, this field identifies which channel the call went out on. Valid entry:
1-31. This field will be empty if the call is an outgoing VoIP call.
Autoswitch Time: This is the date and time the autoswitched occurred (when the call is switched from VoIP
to circuit). The entry will be in the following format: yyyymmddhhmmss where yyyy (4 digits for year), mm
(2 digits for month), dd (2 digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2 digits for sec-
onds). If an autoswitch did not occur, this field will be blank.
AutoSwitch Duration: The number of seconds that the autoswitch call was active. Valid entry: xx.
Bad IP Quality Events: The number of bad quality events that occur during a VoIP call. This number deter-
mines the overall quality of the call.
Autoswitch Flag. The terminating side of the autoswitch call initially terminates to the internal autoswitch
agent before the call is actually autoswitched. This termination generates an extra CDR in addition to the orig-
inal call that is autoswitched. This field identifies a call that is terminated to the autoswitch agent, 0 = normal
call, 1 = termination to the autoswitch agent.
Calling Party Number. The number called from. The format will be delivered in whatever format the PSTN
or PBX delivers to the Tenor CMS.
PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not configured.
Local Call ID #. Unique identification number, generated by the local-side. Tenor CMS, for call record
matching purposes. Generated only for IP calls.
Remote Call ID #. Unique identification number, generated by the remote-side Tenor side CMS, for call
record matching purposes. Only generated for IP calls.
The following is a CDR field used in the extended format 4 and 104:
Incoming/Outgoing IP DN. If this is an incoming IP call, the number displayed will be the number as
received from the other endpoint. If this number is an Outgoing IP call, the number displayed will be the DN
as it was sent out over IP (Outgoing number plus prepended digits).
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Chapter 7: System Alarms
This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system.
Specifically, the following topics are included:
! Description of Alarm Manager
! Delete and filter alarms
! Monitor alarm history
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Chapter 7: System Alarms
Monitor Alarms
Alarms are brief text messages that appear on your workstation when the Tenor CMS unit encounters a prob-
lem, such as a failed interface, disconnected call, etc. You can reach the Alarm Manager via Command Line
Interface (CLI) alarm monitoring system.
How to Read Alarms
The Alarm Manager reports alarms according to criteria such as the alarm’s severity level, line number the
alarm occurred on, channel number, etc. There are two alarm types displayed: Active Alarms and Alarm His-
tory. An Active Alarm list displays all the alarms still active on the system; these alarms have not been cleared
or deleted. An Alarm History is a list of the last 100 alarms stored in the system since the last time you per-
formed a delete operation.
Definitions for all generated alarm fields appear in Table 7-1.
Table 7-1 Alarm Fields and Definitions
Field
Definition
Valid Entry
IP #
The unit’s IP address (32 bit
address).
Example:192.168.1.34.
Sequence #
Internal number used to identify
alarms.
01, 02, 03, etc.
Type (displays only if you gener- The type of alarm generated.
ate an Alarm History)
ALR = Alarm. This indicates an
active alarm. CLR= Clear. This
indicates an alarm that has been
cleared from the system.
RPT= Report. This indicates that
the alarm has been generated for
a report. This entry is for internal
use only; if you see a report that
is causing problems, contact cus-
tomer service.
Severity
Level or alarm severity.
1 = Critical (complete system is
affected).
2 = Major (major problem is
detected).
3 = Minor (minor problem is
detected).
4 = Info (Information about a
minor problem).
Description
Slot #
A text description of the alarm;
see Table 7-2 for detailed descrip-
tion.
Varies.
Defines which slot the alarm
occurred on.
Slot 1 through 14 (CMS)
Slot 1 through 8 (CMS960)
Slot 1 or 2 (CMS240)
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Chapter 7: System Alarms
Valid Entry
Field
Definition
Device #
Line #
Defines which device in a slot the
alarm occurred on.
Device 1 through 16.
Specifies which line the alarm
occurred on.
Line 1 through 8.
Channel #
Date/Time
Specifies which channel the alarm Channels 1-24 (for T1) or 1-31
occurred on.
(for E1).
Date/time the event occurred on.
Day of week: name of day.
Month: Jan, Feb, March, etc.
Day of month: 1 or 2 digits.
Time: 6 digits (hour minutes sec-
onds based on a 24-hour clock).
Year: 4 digits.
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Chapter 7: System Alarms
Valid Alarms
The following is a list of all alarm descriptions (text that appears in the Alarm Description field) for all possi-
ble alarms the system can generate. In the generated alarm list, the alarm description appears as part of the
Description field.
Table 7-2 List of Valid Alarms
Severity
Alarm Description
(text appears in desc field)
(appears as
part of severity
field)
Definition
Critical
Critical
Critical
Critical
Loss of Framing (Red Alarm)
Signal is not being transmitted; there is no layer 1 syn-
chronization.
Remote Alarm indication (Yellow
Alarm)
Tenor CMS is receiving a yellow alarm signal from the
network.
Loss of signal
A loss of signal (32 consecutive zeros) at least once dur-
ing a 1 second period.
AIS Reception (Blue Alarm)
Alarm Indication Signal. An all ones condition used to
alert the Tenor CMS that its incoming signal (or frame)
has been lost.
Critical
Critical
Layer 2 Down
Indicates that Layer 2 protocol is down.
Ethernet Disconnected
Ethernet cable has been disconnected from the System
Controller or CPU Card, or Ethernet connectivity has
been lost. No new VoIP calls will be made and existing
PSTN calls will be switched to the PSTN.
Critical
Critical
Call Handler not registered with Gate-
keeper
The Call Handler process cannot be registered with the
Gatekeeper.
Critical Software Error
A software error has occurred that affects the operability
of the complete system.
Critical
Critical
Tenor CMS Chassis reset
The chassis has reset.
Card Temperature out of operating range A card’s temperature has reached the maximum operat-
ing range. The cause may be a fan failure.
Critical
Critical
Card reset
This alarm is viewable upon power up. If this alarm con-
tinues, there may be a problem with the card.
Primary Digital Interface Clock Loss
Clock source has been lost for T1 lines. The unit will
automatically switch to the secondary digital interface
clock source.
Critical
Secondary Digital Interface Clock Loss
All clock sources have been lost, both primary and sec-
ondary. Check the T1 lines for the possible cause.
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Chapter 7: System Alarms
Severity
(appears as
part of severity
field)
Alarm Description
(text appears in desc field)
Definition
Critical
Configuration Mismatch
A mismatch has occurred for the card in the slot and the
actual configuration. For example, this alarm would
occur if you insert a DSP card in a slot that has an earlier
configuration for a T1 card.
Critical
Critical
Operational Code Missing
Configuration Data Missing
Normal application code for T1/E1, System Controller,
CPU, or DSP card is damaged.
Configuration via CLI is missing. Check the configura-
tion data and add the necessary information.
Critical
Critical
Power Degrade
One power supply is not working correctly.
IVR Configuration Missing
Appears if an attempt to make an IVR call has been
made when a valid IP address is not configured.
If an IVR call has been passed through accidently, with-
out a real intention to use IVR for subsequent calls,
while both of the servers were disabled. In order to clear
the alarm, a user will have to change one of the IP
addresses to some value, and then disable it again.
Critical
Critical
Critical
RADIUS Configuration Missing
RADIUS Server Not Responding
IVR Configuration Missing
Appears when a RADIUS request is made and one or
more required configuration parameters are missing.
This alarm is cleared when the required RADIUS
parameters are configured via CLI.
Appears when none of the configured RADIUS servers
respond.
This alarm is cleared when any of the RADIUS servers
responds or the RADIUS server is disabled via CLI.
Appears if an attempt to make an IVR call has been
made while neither of the two IVR Prompt Server IP
addresses are set in the database; an IVR enabled trunk
group receives a call for which the IVR Prompt Server
IP is not configured.
If an IVR call has been passed through accidentally,
without a real intention to use IVR for subsequent calls,
while both of the servers were disabled. In order to clear
the alarm, a user will have to change one of the IP
addresses to some value, and then disable it again.
Major
Major Software Error
A software error has occurred that affects system signal-
ing, interfaces, or other major operation.
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Chapter 7: System Alarms
Severity
Alarm Description
(text appears in desc field)
(appears as
part of severity
field)
Definition
Major
File Missing in the File Server
This alarm will be reported to the system when a partic-
ular voice prompt file is not found in the IVR Prompt
Server.
This alarm applies only to the system with enabled IVR
functionality.
Major
Switch to other RADIUS server
Appears when the current RADIUS server stops
responding after three consecutive calls end in timeouts
and another RADIUS server is configured The Tenor
will then switch to the next RADIUS server.
Minor
Minor
Minor
Call Event(s) Lost
A call has failed.
Missing or Incorrect Profile
Minor Software Error
The configuration profile has caused a problem.
A software error has occurred but will not affect the
operation of the complete system.
Minor
Minor
No response to seizure
There has been a problem with the T1 line.
Remote end did not back off in a glare
situation
An incoming and outgoing call went through at the same
time, and the remote end call did not back off.
Minor
Minor
Chassis resource constrained
Hardware component failed
A shared resource in the unit loads the system.
A hardware component has failed. Check all compo-
nents, hardware connections, etc.
Minor
Log RADIUS server error
Displayed when the RADIUS server fails to send
required data or the data sent by the RADIUS server has
improper values. Incorrect information may contain the
following:
RADIUS Server: Credit amount (-1)
RADIUS Server: Credit minus amount
RADIUS Server: Not supported currency
RADIUS Server: Credit time (-1)
RADIUS Server: Credit time < 6 sec
RADIUS Server: Invalid error code
Informational
Informational
Gatekeeper status
Reports the status of the Gatekeeper.
Miscellaneous information
Miscellaneous information about the unit is reported.
The contents of this alarm will vary.
Informational
Informational
Info Software Error
Glare occurred
Indicates information about miscellaneous software
error. This does not affect system operation.
An incoming and outgoing call went through at the same
time, and the remote end call did not back off, but the
situation was corrected.
7-6
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Chapter 7: System Alarms
Severity
(appears as
part of severity
field)
Alarm Description
(text appears in desc field)
Definition
Informational
Informational
Informational
Card inserted into chassis
A DSP, System Controller, CPU, or WAN card has been
inserted into the chassis.
Card removed from chassis
Resource taken out of service
A DSP, System Controller, CPU, or WAN card has been
removed from the chassis.
A card has been taken from service.
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Chapter 7: System Alarms
View Alarms
The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view
active alarms, as well as view an alarm history list.
You are now ready to view active alarms and an alarm history, or both. See the sections which follow:
Display all Alarms
You are able to display both active alarms and an alarm history as follows:
1. Through CLI, access the Monitor prompt.
2. Type alarm. Both active alarms and the alarm history will be displayed. See section How to Read Alarms
for field definitions.
Figure 7-1 Alarm sample
IP# Sequence# Severity Desc Slot# Device# Line# Channel# Date/Time
193.173.179.185:602:ALR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002
Display Active Alarms
1. Through CLI, access the Monitor prompt.
2. Type alarm a. The active alarms will be listed. See section How to Read Alarms for field definitions. If
you enter alarm without a command following it, both active alarms and the alarm history will be dis-
played.
Figure 7-2 Active Alarm Sample
IP# Sequence# Severity Desc Slot# Device# Line# Channel# Date/Time
193.173.179.185:602:ALR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002
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Chapter 7: System Alarms
Display Alarm History
1. Through CLI, access the Monitor prompt.
2. Type alarm h. An alarm history will be displayed. See section How to Read Alarms for field definitions. If
you enter alarm without a command following it, both active alarms and the alarm history will be dis-
played.
Figure 7-3 Alarm History Sample
IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time
193.173.179.185:594:RPT:4:Resource Activated (HDLC):2:2:0:0:FRI FEB 22 21:48:32 2002
193.173.179.185:600:RPT:4:Chassis Card Inserted:11:1:0:0:FRI FEB 22 21:48:47 2002
193.173.179.185:602:CLR:3:Border Element connection lost:0:0:0:0:FRI FEB 22 21:48:53 2002
193.173.179.185:603:RPT:4:Chassis Card Inserted:12:1:0:0:FRI FEB 22 21:49:02 2002
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Chapter 8: Diagnostics/Maintenance
This chapter tells you how to troubleshoot Tenor CMS operation, as well as how to maintain the health of your
system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’
alarms and check basic connections.
Specifically, the following topics are included:
! Common symptoms/problems
! General troubleshooting
! Maintenance procedures
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Chapter 8: Diagnostics/Maintenance
Before you Begin
Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hardware con-
nections. See below.
•
Ensure power cord is firmly installed in the back panel’s power inlet and the other end is plugged into the
AC power source. Ensure circuit breaker is reset or fuse is operational.
•
•
Ensure the unit’s power switch is in the On position.
Verify that all RJ-48, RJ-45, and DB-9 cables are fit snugly in each appropriate port. Faulty connections
may cause a number of network interfacing or connection issues.
If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.
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Chapter 8: Diagnostics/Maintenance
Diagnostics
Common Symptoms/Problems
Below is a list of common symptoms and problems you may encounter. Use this list as a guideline; if your
problem is not listed, use the diagnostic procedure explained in the beginning of this chapter.
Table 8-1 Common Symptoms/Problems
Common Symptom/Problem
Description/Solution
Unit will not turn on or LEDs on front lower For AC units:
swing down panel of the chassis are unlit.
Check AC power source.
Check fuse or circuit breaker. To check fuse continuity, see
Inspect and Replace Fuse (for AC power only), later in this
chapter.
Ensure power supplies are fully seated.
For DC units:
Check that the supplies are fully seated in the DC chassis.
Check the customer premises over-current protection
device(s) are in the ON position.
For Tenor CMS860 and CMS240: Ensure all wires are
secured to the power entry plug and the plug is inserted to
the power receptacle and secured with the anchor screws.
Ensure the circuit breaker for the respective power entry
point is switched to the ON position.
Communication between Tenor CMS and
the PBX or PSTN cannot be established.
There are several reasons why communication may not be
successful. A few of the most common are listed below.
Verify correct cables are installed in the rear of the T1/E1/
Unit configuration may be wrong. Examine the configura-
tion parameters via CLI.
Network issues may cause a number of problems. Contact
the Central Office to perform test procedures.
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Chapter 8: Diagnostics/Maintenance
Common Symptom/Problem
Description/Solution
Communication with Command Line Inter-
face (CLI) cannot be established using Tel-
net.
The IP address of the Tenor CMS unit may be incorrect.
Check Ethernet Cable.
Verify the IP address of Tenor CMS. Check the Default
Gateway Subnet Mask. Check Ethernet connection via RS-
232 connection. See Chapter 3: Installation.
Verify network connectivity using ping from another net-
work host. See Chapter 4: Getting Started with Command
Communication with Router, Ethernet Hub, Verify RJ-45 cable is firmly installed in System Control-
or switch cannot be established.
ler’s Ethernet port.
Check MDI/MDIX configuration. Check duplex setting on
the switch in which they were connected and the speed of
10MB or 100 MB.
Communication between computer’s serial
port and Tenor CMS console port cannot be
established.
Verify use of null modem cable (for System Controller)
or RS232 for (CPU card).
Verify DB-9 cable is firmly placed in the System Control-
ler/CPU’s console port and your PC’s serial port.
Verify Terminal port settings at 38400 BPS 8N1 No Flow
Control.
Tenor CMS cannot receive or transmit calls. Check DS1 card Span Status LEDs. If unlit, it indicates that
the T1 or E1 lines may be down.
Generate alarm list for more information.
Contact Central Office for interface issues.
For DC only: The breaker trips due to exces- Power on/off using the circuit breaker.
sive current.
Unit Provisioning
An error with Tenor CMS’s provisioning may cause a number of problems. Sometimes, it may be a simple
error, such as an incorrect IP address or telephone number, or it may be something more complex, such as
incorrect T1/E1 parameters.
Evaluate your system provisioning. Check all data provisioning information, and re-configure if necessary.
Ping Unit
Ping enables you to ping an IP address. See Chapter 4: Getting Started with Command Line Interface (CLI)
for more information.
8-4
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Chapter 8: Diagnostics/Maintenance
Inspect and Replace Fuse (for AC power only)
NOTE: The procedure which follows should only be completed by a trained technician.
If the unit does not power up and you cannot diagnose any other problems, you can check the fuse continuity
with the instructions which follow. You will need the following:
•
•
•
Ohm meter
Small Flat Blade Screwdriver
New Fuse, if necessary. Contact Quintum for ordering information.
NOTE: Ensure the power switch is in the Off position.
1. Unplug the AC Cord from the chassis and the wall outlet.
2. Access the fuse cover tab on the outside edge of the AC inlet (there is a red indicator).
3. Using a small flat blade screwdriver, insert it in the fuse cover tab and gently twist. The fuse cover should
easily dislodge.
4. Gently pull the fuse cover open until it is perpendicular to the AC inlet.
5. Insert the screwdriver into the red fuse holder tab and twist. The red fuse holder should dislodge easily and
move a small distance away (you can use your fingers to pull it the rest of the way).
6. Use the Ohm meter to check the continuity of the fuse in the holder. For a good fuse, the Ohm meter
should indicate a value that is less than ten (10) Ohms. If it reads several Kilo-Ohms or higher, the fuse is
bad and must be replaced.
7. Install the new fuse (if necessary) in the red fuse holder and follow steps 8-10.
8. Slide the fuse holder back into place and press firmly into its original position. The red fuse holder is
keyed such that is cannot be installed improperly.
9. Close the fuse cover and ensure it is flush with the outer edge of the AC inlet and the red fuse holder is vis-
ible through the fuse cover window.
10. Plug the AC power cord back into the rear of Tenor CMS chassis and the AC outlet.
11. Confirm operation by turning on the CMS power switch.
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Chapter 8: Diagnostics/Maintenance
Monitoring
Faceplate LEDs
LEDs monitor the health of the system; they are the first signal that the unit is not working properly or that an
internal or external error has occurred. LEDs appear on the front of the unit (LED descriptions are detailed in
Chapter 2: Hardware Components).
Check to ensure the correct lighting of each LED and then see Common Symptoms/Problems for troubleshoot-
ing information. If the LEDs are not lighting at all, check the power source to ensure power is being supplied
to the unit.
Inspect Backplane/Chassis
If the backplane becomes physically damaged (i.e., pins become bent), the chassis will need to be returned to
Quintum. This cannot be fixed in the field. Contact your customer service representative for more informa-
tion.
For CMS (14 slot): The four LEDs on the front of the lower swing down panel indicate the status of the four
DC voltage output of the power supplies: +3.3v, +5v, +12v, -12v. When lit, each LED indicates that the
respective voltage is being output. If unlit, the primary cause is power not being supplied to the unit. Ensure
the unit is plugged in and turned on.
DSP Card
DSP Status LEDs. DSP Status LEDs are information only LEDs; they provide a high level look at channel
usage according to a specific DSP bank.
There are eight LEDs on the DSP card:
•
•
•
•
DSP Bank 1: Lights for any DSP card activity on that bank.
DSP Bank 1a: Lights when DSP card activity is more than 50%.
DSP Bank 2: Lights for any DSP card activity on that bank.
DSP Bank 2a: Lights when DSP card activity is more than 50%.
DSP Bank 3: Lights for any DSP card activity on that bank.
DSP Bank 3a: Lights when DSP card activity is more than 50%.
DSP Bank 4: Lights for any DSP card activity on that bank.
DSP Bank 4a: Lights when DSP card activity is more than 50%.
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Chapter 8: Diagnostics/Maintenance
DS1 Card
Status LEDs
•
•
Alarm LED. Indicates a major software alarm has been reported for the board. Red light indicates a
major software alarm has been reported. A green light indicates that no alarms have been reported.
Status LED. Indicates overall health of the board. A red (or amber) light indicates minor problems were
found with the system but the board can be recovered without intervention. A green light indicates that
no problems were found.
•
•
CPU. Green light indicates CPU bus is active.
PCI. green light indicates the local PCI bus is busy.
DSP LEDs. LEDs provide a high level indication of the DSP card activity.
•
•
DSP Bank 1: Lights for DSP module activity on the first DSP module.
DSP Bank 2: Lights for DSP module activity on the second DSP module.
For both DSP banks, lit red indicates power-up or DSP module is not usable. Green indicates at least one DSP
channel is in use. Unlit indicates the DSP is not in use.
Status LED (Span). Each LED relates to one line on the rear of the DS1 card. For example, Span Status 1
indicates the operational activity of port 1 on the rear of the DS1 card.
•
•
•
•
Off: A red alarm is generated; equipment is not connected.
Green. Line is operating properly
Red. Local alarm generated (i.e., loss of framing, etc.)
Amber. Remote alarm generated (i.e., the Remote side has a problem and is sending a Yellow alarm)
If one or more LEDS are not lit green, the corresponding T1 or E1 span is not operating properly or not con-
nected. The problem could be caused by a loss of signal. You can do one or all of the following:
•
•
•
Verify cables are connected properly.
Contact central office for interface issues.
Verify configuration.
T1 WAN
The T1 WAN contains eight Span Status LEDs, viewable from the front of the chassis. Each LED relates to
one line on the rear transition card. For example, Span Status 1 indicates the operational activity of port 1 on
the rear of the transition module.
If LEDs are lit, the physical layer is operating properly for those lines being used.
If one or more LEDs are not lit green, the corresponding T1 line is not operating properly or not connected
properly. The problem could be caused by a loss of signal. You can do one or all of the following:
•
•
•
Verify cables are connected properly.
Contact central office for interface issues.
Verify configuration.
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Chapter 8: Diagnostics/Maintenance
E1 WAN
The E1 WAN contains eight Span Status LEDs, viewable from the front of the chassis. Each LED relates to
one line on the rear transition card. For example, Span Status 1 indicates the operational activity of port 1 on
the rear of the transition card.
If LEDs are lit, the physical layer is operating properly for those lines being used.
If one or more LEDs are not lit green, the corresponding line is not operating properly or not connected prop-
erly. The problem could be caused by a loss of signal. You can do one of the following:
•
•
•
Verify cables are connected properly.
Contact central office for interface issues.
Verify configuration.
System Controller Card
LEDs provide a high level indication of the system controller card activity.
•
•
•
•
BFL. Yellow light indicates the System Controller Board has failed.
CPU. Green light indicates CPU activity; when a line is active this lights green.
PCI. Green light indicates that the local PCI bus is busy.
CPCI. Green light indicates the CPCI bus is busy.
If the BFL light is lit, verify cables are connected properly. Otherwise, call Quintum Customer Support.
CPU Card - Front
Hot Swap. For future use.
Card Activity LEDs. LEDs provide a high level indication of the CPU card activity.
•
•
•
•
Alarm. Indicates an alarm has been generated.
Status. Green light. When a user logs in through telnet, the LED turns to amber.
CPU. Green light indicates the CPU bus is active.
PCI. Green light indicates that the local PCI bus is busy.
Ethernet LEDs. The CPU card contains four Link and associated TX/RX Status LEDs, viewable from the
front of the chassis, to provide a high level indication of the system operational mode and chassis activity,
including alarm activity. Each Link LED relates to one Ethernet line on the rear of the cards.
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Chapter 8: Diagnostics/Maintenance
CPU Card - Rear
Link LEDs. The CPU card contains four Link and associated TX/RX Status LEDs, viewable from the rear of
the chassis, to provide a high level indication of the system operational mode and chassis activity. Each Link
LED relates to one Ethernet line on the rear of the cards.
Power Supply (CMS, 14 slot)
Each power supply contains a power status LED. The LED lit green indicates power input; red indicates that
input/output failed or there is a power fault. If the power status LED is off, it indicates there is no AC/DC
input, check the AC/DC power source and ensure the power supply is fully seated.
Units with DC power, there are two LEDs: Power and Alarm. When the Power LED is lit green, it indicates
the power supply is functioning correctly. If the Power LED is lit, the Alarm LED will be unlit.When the
Alarm LED is lit red, it indicates that input/output failed or there is a power fault. If the Alarm LED is lit, the
Power (LED) will be unlit.
If power is getting to the unit, replace the unit with a new power supply. If required, the chassis may run on
one supply until a new power supply is installed, depending upon the configuration.
For AC, power supply P/N is 520-5009-00; for DC, power supply P/N is 520-5020-00.
Power Supply (CMS240 and CMS960)
Units with AC power have one LED, the Power LED indicates whether the power supply is functioning cor-
rectly. There are two colors for the LED: red and green. Green indicates AC input; red indicates that input/out-
put has failed or there is a power fault.
Units with DC power, there are two LEDs: Power and Alarm. When the Power LED is lit green, it indicates
the power supply is functioning correctly. If the Power LED is lit, the Alarm LED will be unlit.When the
Alarm LED is lit red, it indicates that input/output failed or there is a power fault. If the Alarm LED is lit, the
Power (LED) will be unlit.
For AC, power supply P/N is 423-5024-00-00 for DC, power supply P/N is 423-5025-00-00.
Alarms
Alarms help you identify where a specific problem is occurring with the Tenor CMS unit. Through the Alarm
Manager, you can read a description of the problem, and isolate where the problem is occurring. Verify all
severity 1 alarms first; these alarms indicate that the unit is in critical condition and the entire system is
affected.
You are able to review alarms via Command Line Interface (CLI). See Chapter 7: System Alarms for specific
information about obtaining and reading alarms.
Active Call Status
You can monitor the status of active calls via CLI’s monitor calls command. You can use the calls command
from the MasterChassis (MC), Slot (SL), Device (DV), or Digital Interface (DI) CLI options. See Chapter 4:
Getting Started with Command Line Interface (CLI) for more information about the calls command.
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Chapter 8: Diagnostics/Maintenance
Component Status
You are able to display the status of certain chassis components via CLI’s monitor status command. You can
use the status command to view information about the following components: MasterChassis (MC), Slot (SL),
Device (DV), DigitalInterface (DI), EthernetInterface (EI), BorderElement (BE), and Gatekeeper (GK). See
Chapter 4: Getting Started with Command Line Interface (CLI) for more information about the status com-
mand.
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Chapter 8: Diagnostics/Maintenance
General Maintenance
Replace System Fan (for CMS, 14 slot only)
If the system fan is not working, it must be replaced. Replace the fan as follows:
NOTE: Screws have retainer to keep them in the fan compartment panel.
2. Using a slotted head screwdriver (or your thumb) unscrew all five of the screws across the top front of the
chassis and open the fan compartment.
3. Once the compartment door is open, pull out the affected fan.
4. Insert the new fan. Ensure it is firmly engaged in the slot.
5. Close the compartment door and tighten screws.
6. Confirm operation of new fan. You should hear it begin to power up.
To order a replacement fan, contact Quintum. The fan part number is 520-5010-00-00.
Clean/Replace Foam Air Filter (for CMS, 14 slot only)
It is recommended that you check the filter monthly and determine your application specific cleaning sched-
ule. The filter is located inside the lower panel on the front of the chassis.
Clean the filter as follows:
1. Open the lower panel on the chassis and carefully slide the filter out.
2. Vacuum the filter from the entering-air side, pulling dirt through the filter in reverse of the airflow direc-
tion markings on filter frame.
3. Carefully slide the filter into the chassis, making sure it is in the supports panels on each side. Secure the
panels with screws. Close the lower panel.
You can also replace the filter, if necessary. To order a replacement filter, contact Quintum. The filter part
number is 520-5011-00-00.
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Chapter 8: Diagnostics/Maintenance
Reset System
Reset the system as follows: turn the power switch off and then back on.
Change Password
For security purposes, you may want to change your password. You can change the password via Command
Line Interface (CLI) as follows:
1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Command Line Interface
(CLI) for more information.
2. Access the Maintain module.
3. Type password. A prompt will ask you for the old password.
4. Type the old password and press Enter. A prompt will ask you for the new password. Type the new pass-
word and press Enter. A confirmation will ask you to confirm the new password.
5. Re-type the new password and press Enter.
A message will tell you the password was changed successfully.
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Chapter 8: Diagnostics/Maintenance
Card Maintenance/Replacement
This section defines the proper procedure for making changes to the card configuration of your Tenor CMS
chassis.
When the WAN card (Front Application card) is inserted in a slot, it connects to an associated Rear Transition
Module (RTM) in the rear of chassis. The transition module is inserted into the rear of the chassis and corre-
sponds to the card in the front slot; it provides the physical cabling and external interface connections. Not all
cards contain Front Application and RTM cards. Front Application cards measure 160mm x 233mm and Rear
Transition Module / Interface Cards measure 80mm x 233mm, (half the size of the Front Application Cards).
See below for a description of each cards’s overlay label, whether a Rear Transition Module is required, along
with slot installation and special instructions.
CAUTION:
Mixing of Front Application and Rear Transition Module (RTM) card types, may cause dam-
age to the cards and the chassis and may void your warranty.
Table 8-2 Cards/Slot Installation Guidelines
Card/
Rear Transition
Overlay Module/Overlay Slot Installation
Special Instructions
Label
Label
System
Controller
None
CMS (14 slot): Slot
14/chassis front
Slot 14/chassis rear must not be populated
when System Controller card is in Slot 14/
front slot.
Shipped with a filler panel in Slot 14/chassis
rear.
CPU
CPU Interface
CMS (14 slot): Slot
14/chassis front
(right most)
CPU Interface card is also labeled CPU and
must be installed rear slot 14, directly behind
the CPU front application card for the pair to
function properly.
CMS 2/8 slot: Slot 1
(bottom slot)
The CPU Interface Card must only be matched
with a CPU Application card.
DSP
None
CMS (14 slot): Rec-
ommend Slot 6
through 13/chassis
front, adjacent to
System Controller
card
Shipped with a filler panel in rear to cover
each rear slot that has a DSP card populated in
front slot when initially shipped from factory.
E1 WAN
E1 WAN Interface
CMS (14 slot): Rec-
ommend Slot 1-4/
chassis front
Matching E1 WAN and E1 WAN Interface
cards installed in the same slot number in front
and rear when shipped from factory.
E1 WAN Interface cards must only be
matched with Front Application E1 WAN
cards and no other type of Front Application
card.
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Chapter 8: Diagnostics/Maintenance
Card/
Rear Transition
Overlay Module/Overlay Slot Installation
Special Instructions
Label
Label
T1 WAN
T1 WAN Interface
CMS (14 slot) Rec-
ommend Slot 1-4/
chassis front
Matching T1 WAN and T1 WAN Interface
cards are installed in the same slot number in
front and rear when shipped from factory.
T1 WAN Interface cards must only be
matched with Front Application T1 WAN
cards and no other type of Front Application
card.
DS1
DS1
CMS (14 slot) Slots
1-13/chassis front.
The Rear Transition Module is half the size of
the Front Application card; it must be installed
Recommend Slot 10- directly behind the DS1 application card in the
13/chassis front
same slot in chassis front and chassis rear.
CMS 2 slot: slot
unoccupied by CPU.
DS1 RTM cards must only be matched with
Front Application DS1 WAN cards and no
other type of Front Application Card.
CMS 8 slot: Start at
top slot (slot 8) and
occupy all slots until
slot 5.
Replace WAN/System Controller/CPU cards of identical type
The unit continually monitors all the cards for proper functioning. Any errors are reported through the associ-
ated LEDs or an alarm. The alarm may indicate that the board is healthy but one of the lines is not functioning
properly.
See below for card descriptions:
If the alarm indicates that a card has failed, and needs to be replaced, replace as follows:
1. Turn the system off via power switch on the front of the unit.
3. Loosen the handle anchoring screws with a #1 Phillips screwdriver (there is one screw in each handle).
4. With a thumb on both top and bottom inserter/extractor handles, gently pull the handles away from the unit
to the open position until you feel the card release (see Figure 8-1).
5. Use both hands to slide the card from the chassis. See Figure 8-1. Place the card in an antistatic bag and
seal it.
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Chapter 8: Diagnostics/Maintenance
Figure 8-1 WAN Interface Board Handles
Alarm Status
CPU
PCI
1
2
DSP Bank
1
2
Link TX/RX
10/100
Ethernet
Q
UINTUMTM
TECHNOLOGIES,
INC.
Span
Status
1
5
2
6
3
4
7
8
DS1
Hot Swap
Side View
Open position
Side View
Closed position
Front View
6. With the handles in the open position, slide the new card firmly into the slot until the card feels engaged.
7. Push on the inserter/extractor handles in toward each other to the closed position to lock the card in place
8. Turn the power switch to on and the blue LED will light momentarily and extinguish.
9. Re-tighten the handle anchoring screws, one in each handle with a #1 Phillips screwdriver.
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Chapter 8: Diagnostics/Maintenance
Replace/Change DSP Module (on DS1 card)
The instructions below are for replacing/changing the DSP module—a component of the DS1 card.
NOTE: Since you will need to turn off your chassis for this procedure, you may want to reduce the down
time by first familiarizing yourself with the process.
NOTE: A License file must be purchased in conjunction with any hardware upgrade (this file enables the
new DS1 board to self-discover the DSP module and route data). Contact Quintum Customer Ser-
vice for more information.
Before you begin, you will need the following materials:
•
•
•
•
ESD wrist strap (shipped with chassis)
12” (305 mm) x 12” (305mm) anti-static bag
#1 Phillips screwdriver
DSP Resource module (still in the anti-static bag)
1. Identify a flat anti-static work area which contains an earth ground connection to the surface and to a
socket for the ESD wrist strap.
2. Put on the ESD wrist strap.
3. On the ESD safe work surface, holding the edges, carefully remove the DSP module card from the anti-
static bag.
4. With a #1 Phillips screwdriver, remove the four screws in the exposed end of the metal standoff spacers.
Figure 8-2 Remove four screws from exposed end
5. Place the DSP module back into the anti-static bag and seal it. Disconnect the plug end of the wrist strap.
6. Plug the plug end of the wrist strap into earth ground socket in the front of the chassis.
7. Remove the DS1 card from the chassis (for more information about removing/inserting WAN cards, see
Replace WAN/System Controller/CPU cards of identical type in this chapter). Insert it into the 12” x 12”
anti-static bag and close the opening.
8. Disconnect the plug end of the wrist strap from the chassis and plug it back into an earth grounded socket
at the work area.
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Chapter 8: Diagnostics/Maintenance
9. Using the insertion/extraction handles, remove the DS1 card from the anti-static bag and place it heat sink
Figure 8-3 DS1 card with heat sink facing up
10. Remove the DSP module from its anti-static bag, holding only the edges of the card.
11. Choose a DSP position on the DS1 card in which to install the DSP card. The card will self-discover and
the data will route appropriately.
12. Holding the DSP card by the sides, first rotate it at an angle and then slide it under the lip of the metal face
plate of the DS1 card. Gently lower the DSP module down to the DS1 card connectors and align the two
cards. It is at this point of contact that the connectors will begin to mate. See Figure 8-4.
Figure 8-4 Mating DSP module to DS1 card
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Chapter 8: Diagnostics/Maintenance
13. Place your fingers under the DS1 board and press firmly with your thumbs directly over the three connec-
tors until the connectors are fully mated as shown.
Figure 8-5 Connectors flush and screws re-installed
14. With the DSP card fully mated, turn the assembly over and insert the four screws in the holes of the DS1
card matching the standoff spacers of the newly installed DSP card. Turn the screws clockwise with the #1
Phillips screwdriver until snug. DO NOT FULLY TIGHTEN IN THIS POSITION.
15. Turn the card up on its side with the handles facing up. See Figure 8-6. Holding the faceplate and ejector
handle firmly, torque each screw clockwise to 6” lbs (.68 Nm).
Figure 8-6 DS1 card on its side to torque screws
16. Place the card assembly back into the 12” (305mm) x 12” (305mm) anti-static bag and seal the opening.
Remove the plug end of your ESD wrist strap from your work area.
17. Connect the wrist strap to the earth grounded socket on the front of the CMS. Using the insertion/extrac-
tion handles, remove the DS1 card assembly from the anti-static bag. The handles must be in the open
position prior to insertion of a card in the chassis slot.
18. Insert the DS1 card into the chassis (see Replace WAN/System Controller/CPU cards of identical type in
this chapter for more information).
19. With the card handles closed, start a CLI session to the Tenor CMS to view the additional resources
installed. Additional DS1 WAN lines may be connected to the DS1 interface card at any time prior to or
after power up. Turn on power to the chassis and confirm the additional DSP resources are available.
20. Fasten the screw on each insertion/extraction handle and torque them clockwise to 6” lbs (.68Nm).
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Chapter 8: Diagnostics/Maintenance
Move card location or change card type
To make changes to the card location or the card types in your Tenor CMS, you must perform software as well
as hardware procedures. See below.
1. Initiate a CLI session. See Chapter 4: Getting Started with Command Line Interface (CLI) for more infor-
mation.
2. After the login prompt, at the initial prompt, access the slot in which the card is located (i.e., type slot 5).
The prompt for that slot will be displayed.
3. Type remove. The card will be removed from the database.
4. Power down the chassis and unplug the power cord from the unit to prevent any accidental power cycling
of the CMS.
5. Follow steps 1-7 only, as outlined in the section titled Replace WAN/System Controller/CPU cards of iden-
tical type in this chapter.
6. Physically remove the Rear Transition Module (RTM), if a WAN or a DS1 card slot is being changed or
relocated. For more information about rear transition module cards, see Chapter 2: Hardware Components
and Card Maintenance/Replacement earlier in this chapter.
CAUTION:
Front application T1, E1 of DS1 cards must always be matched with their appropriate rear
transition modules. DSP cards must never have a Rear Transition Module (RTM) installed
behind them in the same slot number.
7. With a grounded wrist strap, install the new card or install the card in a new location, and only when
required, install the matching rear transition card. This may require moving the blank face plates. Re-
tighten handle lock down screws with a #1 Phillips screwdriver.
8. Replace the power cord back into the rear of the chassis and turn on the power switch. The Tenor CMS
will auto detect the new cards and/or locations.
NOTE: Depending upon your network, additional configuration may be required. Consult the CMS CLI
Guide for more information.
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Chapter 8: Diagnostics/Maintenance
If you need Additional Help
If you suspect the problem to be on the network end, contact your Central Office to verify proper operation.
After completing all troubleshooting/maintenance procedures and reviewing the Common Symptoms/Prob-
lems section, you can contact the Customer Service Department at the following:
Quintum Technologies, Inc.
14 Christopher Way
Eatontown, NJ 07724
For domestic calls: (877) 435-7553
For international calls: (732) 460-9399
email: [email protected]
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
How does CMS fit in the VoIP Network?
VoIP (Voice over Internet Protocol) is a technology which enables voice and fax communications to be passed
through your existing data network using the TCP/IP protocol, bypassing the PSTN. The Tenor CMS switch
contains a DSP (Digital Signal Processor), which takes the voice and fax data coming from a Line Circuit,
compresses it, and converts it into packets that can be transported over the Ethernet LAN. The data can then be
transported through an IP-based router to a WAN or remote location. As a result, your voice and fax traffic
runs over your data network to bypass the PSTN and avoid long distance tolls associated with the public net-
work.
The Tenor CMS uses H.323, a protocol standard for sending multimedia communications (e.g., data/voice/
video) simultaneously over packet-based networks, such as IP. H.323 controls standards such as call control
and call routing. An H.323 network consists of a group of endpoints (i.e., gateways, terminals, etc.) in one cor-
porate site, controlled by one Gatekeeper. The Tenor CMS acts as an endpoint (gateway), gatekeeper and/or
border element. The gateway converts the circuit switched calls to VoIP calls and the gatekeeper performs IP
call routing functions, such as admission control.
A-2
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
Common Network Types
Intranet
An Intranet (also known as Enterprise IP network) is a private "Internet web site" which uses the Internet Pro-
tocol (IP) to deploy VoIP services, such as the CMS, within your company from a dedicated web server. This
web site is separate from your external web site for security reasons. Intranets can be deployed within your
company over the internal LAN, or a number of LANs at corporate sites connected by an IP WAN or IP Vir-
tual Private Network (IP-VPN). A major benefit of using an Intranet when deploying VoIP services is that the
network architecture is well defined to ensure that network delay, latency, and packet loss are predictable.
Extranet
An Extranet is similar to an Intranet except that it is externally accessible by a limited number of people on a
secure basis. Because Extranets are based on Internet technology and use the Internet Protocol (IP), they may
be used for deploying VoIP services, such as the CMS. A major benefit of using an Extranet when deploying
VoIP services is that the network architecture is well defined, to ensure that network delay, latency, and packet
loss are predictable.
Internet
The Internet is a universally accessible public packet switched network. It consists of a Global network of
high speed computers and packet routers connected in a complete mesh structure. This network uses the stan-
dardized Internet Protocol (IP) to pass packets from point to point within the network by data routers. The
connection between two routers is called a “hop” and a typical connection will consist of many hops. The
number of hops will determine the delay and latency in the connection. Congestion may cause packets to be
lost within the network. The Internet was designed to provide data communications on a “best available con-
nection” basis and does not guarantee any “Quality of Service”. This mode of operation is suitable for data
and E-mail transmissions which are not delay sensitive, but it is not real-time data streams such as voice or
video.
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
Typical CMS Applications
Enterprise Network
The enterprise application is used whenever a Tenor CMS is going to be installed on to an existing voice line
to provide IP calls between company locations. Additional features such as “hop-off” or leaky area calling
may be used as well.
A typical enterprise network has two connection types: a line from the local PSTN to provide voice services to
a PBX, and an IP connection between their offices for data services. The Tenor CMS provides both of these
connections from a single chassis.
Several benefits to an Enterprise application include the following:
•
•
•
Eliminates risk of sub-standard voice. The Autoswitch feature will send a call to the PSTN automatically
if the CMS detects that the network may threaten the quality of the VoIP transmission.
Eliminates the possibility of vendor “lock-in”. The Tenor CMS can be used with virtually any PBX and
any routing architecture.
Eliminates time and risk from a VoIP learning curve. A bypass feature enables your network staff to turn
VoIP on or off at a moment’s notice, which significantly raises the comfort level that both Technical and
Business Managers have any initial foray into VoIP implementation.
T1/E1
T1/E1
PSTN
PBX
PBX
Router
Router
PBX
PBX
IP
IP
IP Network
Router
Router
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
Service Provider Network
The Service Provider application is used when a company wants to provide reduced toll call access to Enter-
prise customers. The Service Provider provides some form of IP service to their Enterprise customer and now
the Tenor CMS enables them to offer discounted voice services by the ability to install the Tenor CMS unit at
their customer’s location. The Service Provider purchases bulk minutes from their local PSTN provider and
passes the savings onto their customers for long distance and international calls.
Several benefits to a Service Provider application include the following:
•
•
•
•
•
Service Providers get a bigger piece of the convergence market earlier in the game.
Reduction of PSTN access costs with savings passed along to the customer.
Improved long-term customer retention through integrated, competitively superior offering.
Rapid deployment of a money-making multi-point VoIP network.
Hassle-free installation, excellent remote manageability.
Figure A-1 Service Provider Network
Customer X
PBX
Customer Y
PBX
T1/E1
T1/E1
IP
PSTN
WAN
IP
Router
Router
PSTN
Internet
Router
Service Provider
POP
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
Calling Card Application
The Calling Card application is used for a Pre-Paid Calling Card company who wants to extend their reach
and raise their margins. The traditional pre-paid Calling Card company generally has a profit margin that is
very small, in some cases fractions of pennies per minute. VoIP offers the benefits of raising profit margins
and expanding into markets quickly and easily.
A Tenor CMS solution enables the pre-paid Calling Card company to install a Tenor CMS at their main loca-
tion(s) with a connection to their IVR (Interactive Voice Response) system. The IVR is responsible for user
authentication (calling card pin code verification), usage tracking, and destination number collection/origina-
tion. The Tenor CMS at this location is also connected to an IP network which could be the Internet.
Several benefits to an Calling Card application include the following:
•
•
•
•
•
•
•
•
Links IP network with traditional PSTN-based systems.
Requires minimal up-front investment.
Supports telephony levels of reliability.
Supports up to 960 voice channels.
Enables you to design a multi-point network leveraging low-cost IP services.
Eliminates the need for remote IVR equipment.
Flexible deployment.
New sales opportunities for the enterprise customer.
Figure A-2 Calling Card Application
P B
X
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Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network
Off Premises Exchange (OPX)
The Off Premises Extension (OPX) application is essentially an “add-on” to the Enterprise application. OPX
stands for Off-Premises Extension (or Exchange), which usually means that the phones (and/or fax machines)
terminate somewhere else other than where the PBX resides. The Intercom Dialing Feature enables you to
achieve this functionality for multiple extensions.
Several benefits to OPX include the following:
•
•
•
•
•
Allows unlimited number of remote sites connectivity to an organization’s main phone network.
Eliminates PSTN call charges within the network.
Allows 4 digit dialing to all points throughout the network.
Reduces the need for having a PBX at all sites.
Central point of origination of Outbound PSTN calls.
Figure A-3 displays a scenario that will enable the people in the satellite office to be connected to the people in
the main building and to the “outside world”, even through their building does not have actual PSTN lines or a
resident PBX. In addition, the people located at headquarters can dial the people at the Remote site using a 4
digit Private Dial Plan.
Figure A-3 OPX Example
CMS
PSTN
PBX
Analog Tenor
IP Network
Remote Site
(OPX)
Headquarters
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Appendix B: Specifications/Approvals
Voice/Fax
Call Routing:
Coding:
Line Side Interface/Trunk Side Interface
A-law, u-law
Voice Algorithms:
Fax Support:
G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729, G.711
Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps
Automatic Call Detection: Voice/Modem/Fax
Line Side (PBX) / Trunk Side (PSTN) Connections
Interface:
T1/E1 and Fractional T1/E1 with a built in CSU.
T1/E1 Signaling:
Channel Associated Signaling (CAS)
Common Channel Signaling (CCS)
E1 - 120 Ohms balanced
Impedance:
Jack:
T1 - 100 Ohms balanced
RJ48C (Cable to trunk side interface, RJ-45 straight through twisted pair. A
green cable provided by Quintum).
RJ48C (Cable to line side interface,RJ-45 crossover twisted pair. A red cable pro-
vided by Quintum).
B-2
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Appendix B: Specifications/Approvals
LAN Connection
LAN Support:
10/100 Mbps Ethernet
Connection Type:
Full Duplex/Half Duplex
Physical
Tenor CMS (14 slot)
Position:
19” (48.7 cm) rack mountable
12” (30.5 cm)
Depth:
Width
17 3/8” (44.5 cm)
16” (40.6 cm)
Height:
Maximum Weight:
55 lbs (25 kg)
Tenor CMS960 (8 slot)
Position:
19” (48.7 cm) rack mountable
13 7/8” (35.2 cm)
17 1/2” (44.5 cm)
4” (10.2 cm)
Depth:
Width
Height:
Maximum Weight:
27.6 lbs (12.5 kg)
Tenor CMS240 (2 slot)
Position:
19” (48.7 cm) rack mountable
13 7/8” (35.2 cm)
Depth:
Width
17 1/2” (44.5 cm)
Height:
1 3/4” (4.5 cm)
Maximum Weight:
11.5 lbs (5.25 kg)
Electrical
Ethernet:
Standard 10/100Base-T RJ-45 interface (IEEE 802.3)
Standard RJ-48
T1/E1/DS1:
Console Port:
Power CMS 14 slot:
RS-232/DB-9 Female
AC Power at 110-240 Volts AC, 50/60 Hz, 10 Amps maximum
DC Power at -42 to -60 VDC. Maximum current: 20 Amps
AC Power at 100-240 Volts AC, 50/60 Hz, 9 Amps maximum
DC Power at -40 to -60 VDC. Maximum current: 16 Amps
AC Power at 100-240 Volts AC, 50/60 Hz, 3 Amps maximum
DC Power at -40 to -60 VDC. Maximum current: 6 Amps
Power CMS960
Power CMS240
Environmental
Operating Temperature:
Operating Humidity:
Operating Altitude:
32° to 104 ° F (0-40° C)
20% to 80% non-condensing
-200 to 10,000 feet (-60 to 3,000 meters)
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Appendix B: Specifications/Approvals
Storage Temperature:
14° to 140° F, (-10 to 60°C)
B-4
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Appendix B: Specifications/Approvals
Agency Approvals
The agency approvals below are card-specific.
System Controller Application Card
ICES-003, Class A
EN55022: 1994-Class B
EN50082-1
FCC Part 15 Class A
CE Mark / EMC Directive 89/336/EEC
CPU Card
VCCI Class A
EN55022 Class A
ANZS 3458 Class A
RS001
ICES-003, Class A
FCC Part 15 Class A
Tenor CMS 8-port T1 WAN Card
CSA 22.2 No 950 3rd Ed
FCC Part 15 Class B
UL1950
FCC Part 68
GR-63-CORE - R4-41
GR-63-CORE - R4-44
GR-63-CORE - R4-48
GR-63-CORE - R4-56
GR-63-CORE - R4-57
Tenor CMS 8-port E1 WAN Card
EN55022: 1994-Class B
CTR-12
CTR-13
EN61000-4-2
EN61000-4-3
EN61000-4-4
EN61000-4-5
EN61000-4-6
EN300386-2
CE Mark / EMC Directive 89/336/EEC
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Appendix B: Specifications/Approvals
Tenor CMS 120-port DSP Application Card
FCC Part 15 Class A
BS EN680068-2-2 Bd: 1993 Section 1
BS EN 60068-2-1 Ad: 1993 Section 3
BS 2011 Part 2.1 Ca: 1997
Tenor CMS 8-port DS1 WAN Card
VCCI Class A
EN55022 Class A
ANZS 3458 Class A
RS001
TBR3
TBR4
ICES-003, Class A
FCC Part 15 Class A
FCC Part 68
Tenor CMS Power Supply
EN55022: Class A (CMS240 and CMS960, Class B)
FCC part 15 Class A (CMS240 and CMS960, Class B)
EN50082-1
EN 60950 / A11:1997
CE Mark
UL 1950 3rd Ed.
IEEE C62.41 3KV
CSA 22.2 No. 234\950 (cULus)
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Appendix B: Specifications/Approvals
FCC WARNINGS
This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interface will not occur in a particular installations. If this equip-
ment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of
this equipment is a label that contains, among their information, a product identifier in the format
US:6LCDDNANDS1NIC. If requested, this information must be provided by the Telephone Company.
The REN (Ringer Equivalence Number) is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local tele-
phone company. For products approved after July 23, 2001, the REN for this product is part of the product
identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a dec-
imal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
Facility Interface Codes For Digital Services supported:
•
•
•
•
04DU9-BN 1.544 Mbps Superframe Format (SF) without line power.
04DU9-DN 1.544 Mbps SF and B8ZF without line power.
04DU9-1KN 1.544 Mbps ANSI ESF without line power.
04DU9-1SN 1.544 Mbps ANSI ESF and B8ZF without line power.
Service Order Codes For Digital Services supported:
6.0Y We do provide billing and encoded analog protection.
•
An FCC compliant telephone cord with a modular plug is provided with this equipment. This device connects
to the telephone network via an RJ45 plug and jack. The plug and jack also comply with FCC part 68 rules.
If this device causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But, if advance notice is not practical, the Telephone
Company will notify the customer as soon as possible. Also, you will be advised of your right to file a com-
plaint with the FCC if you believe it is necessary.
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Appendix B: Specifications/Approvals
The Telephone Company may make changes in its facilities, equipment, operations, or procedures that could
effect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this device, for repair and warranty information, please refer to the Technical
Support insert for repair information and the warranty section of this Getting Started Guide for warranty infor-
mation.
In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an
authorized agent. It is the responsibility of users requiring service to report the need for service to Quintum
Technologies or to one of our authorized agents. In the event service is required, refer to the Technical Support
insert for information.
If the device is causing harm to the telephone network, the telephone company may request that you discon-
nect the equipment until the problem is resolved.
This registered device is capable of providing users access to interstate providers of operator services through
those of equal access codes.
This registered device provides proper answer supervision to the PSTN when DID calls are answered by the
called station, answered by the attendant, routed to a recorded announcement that can be administered by the
CPE user, or routed to a dial prompt and this device returns answer supervision on all DID calls forwarded to
the PSTN. Permissible exceptions are as follows: a call is unanswered, a busy tone is received, a recorded tone
is received.
U.S. Service Center Information:
Quintum Technologies, Inc.
14 Christopher Way
Eatontown, NJ 07724 USA
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Configuration Mode. A CLI module which enables you
to configure all functions in the CMS.
GLOSSARY
Console port. RS-232 connector on System Controller
card is used for connection to a PC’s serial port via
DB-9 null modem cable.
A
Alarm. A brief message that appears on your screen
when the Tenor CMS encounters a problem (i.e.,
failed interface). Alarms can be viewed through CLI
(see Command Line Interface) or a Telnet connec-
tion.
CSU. Channel Service Unit. A component used to termi-
nate a digital circuit (i.e., T1 line) at a customer site.
D
Diagnostic Mode. A CLI module which provides a set of
utilities to perform diagnostic and testing procedures.
Auto Switching. If a network packet delay for an IP call
becomes unacceptable, the Tenor CMS will automat-
ically switch the call to PSTN.
DS1 Card. A board inserted into the Tenor CMS to pro-
vide access to the network via T1 or E1 lines. Also in-
cludes a DSP (Digital Signal Processor) module.
B
Border Element. Provides access into or out of an admin-
istrative domain. The Tenor CMS has two types of
Border Elements: Primary and Secondary.
DSP Resource Card. Digital Signal Processor card which
provides the required signal processing for the Tenor
CMS.
Bypass Number. A telephone number that is automati-
cally sent to the PSTN, without going VoIP.
E
E1 WAN Card. A board inserted into the Tenor CMS to
provide access to the network via E1 lines.
C
CAS. Channel Associated Signaling. A form of circuit
switched signaling.
ESD. Electrostatic Discharge occurs as a result of im-
properly handled electrostatic components. An ESD
Antistatic Strap must be used to prevent ESD.
CCS. Common Channel Signaling. A form of signaling
that uses the D channel as the signal channel.
Ethernet. A Local Area Network (LAN) data network
design that connects devices like computers, printers,
and terminals. It transmits data over twisted pair or
coaxial cable at speeds of 10 to 100 Mbps.
CDR. Call Detail Recording. A string of data which con-
tains call information such as call date and time, call
length, calling party and called party.
Ethernet port. A port on the System Controller card
which provides one RJ-45 jack for connection to a
10/100 Ethernet LAN switch or hub via RJ-45 cable.
CDR Server. The server (or workstation) responsible for
receiving and processing CDRs as they are generat-
ed.
Extranet. Communications with a source outside your
company.
Chassis. A rack mountable unit which houses all WAN
cards, a system controller card, DSP cards, and pow-
er supplies.
F
CLI. See Command Line Interface.
Faceplate LEDs. Indicators on the front of all card to in-
dicate the status of the card.
CMS. Carrier MultiPath Switch. A high density VoIP
H.323 switch that digitizes voice and fax data and
transmits it over the IP network. Available in 14 slot,
8 slot, and 2 slot.
Fan. Two system fans, accessible through the top swing
down panel on the front of the unit, are used to cool
the chassis.
Command Line Interface (CLI). A configuration system
you use to configure and monitor the CMS unit via
telnet connection.
G
Gatekeeper. See H.323 Gatekeeper.
P/N 480-0005-00-15
Glossary-9
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Gateway. A device (i.e., Tenor CMS) which connects IP-
based networks and circuit-switched networks.
N
Ground Strap. A ground connection on the front of the
chassis is provided for ESD protection.
Null modem cable. A 9-pin cable used to connect the
Tenor CMS to a PC’s asynchronous console port.
H
P
H.323. A protocol standard for sending multimedia com-
munications (i.e., voice/data) simultaneously over
packet-based networks, such as IP.
PacketSaver. A packet multiplexing technology which
reduces the amount of IP bandwidth require to sup-
port multiple calls flowing between two networks.
H.323 Gatekeeper. An H.323 built in gatekeeper which
performs IP call routing functions such as call control
and administrative services to another Tenor CMS
unit or another H.323 endpoint.
PBX. Private Branch Exchange. Telephone switch locat-
ed on a customer’s premises that establishes circuits
between users and the PSTN (public network).
Hop-off PBX Call. A toll call which is “leaked out” of a
PBX into a private network in order to eliminate toll
charges.
Power Inlet. Inlet for which you insert the supplied AC
power cord. The unit requires a 110-220 VAC.
Power Supply. Supplies power to the Tenor CMS. If one
power supply is removed or becomes inoperable, the
system automatically cuts over to the remaining pow-
er supply.
I
Internet. A packet based network which transports voice/
video/data over TCP/IP.
PSTN. Public Switched Telephone Network (also known
as Central Office). Telephone Company Switching
facility.
Intranet communication. Communication within the
same company, usually through an Ethernet hub.
IP Address. A unique 32 bit address that identifies a net-
work device is connected to the network via TCP/IP.
R
RJ-45. A CAT 5 cable used to connect the Tenor CMS to
an Ethernet.
IVR. Interactive Voice Response enables you offer ser-
vices, such as Pre-paid calling cards and Post-paid
accounts to your customers.
RJ-48. A CAT 5 cable used to connect the Tenor CMS to
a Line Circuit or Trunk Circuit.
L
RADIUS. When using IVR, the RADIUS (Remote Au-
thentication Dial-In User Service) is used for authen-
ticating and authorizing user access to the VoIP
network.
LAN. Local Area Network. A local area network that
carries data between workstations in the same loca-
tion. Workstations in a LAN are connected togeth-
er— typically by an Ethernet hub— to share
information.
S
LEDs. Indicators as to the status of the chassis and other
components of the system. LEDs appear on the chas-
sis and other components.
SelectNet™. The next generation of TASQ technology;
the functionality monitors your data network for jit-
ter, latency, and packet loss, and transparently
switches customer calls to the PSTN when required.
M
Slot. Slots in the front of the chassis which houses WAN
cards, DSP Resource cards and a System Controller
Card.
Maintenance Mode. A CLI module which provides util-
ities for maintaining the system.
Monitor Module. A CLI module which provides a set of
utilities to monitor the network and all system com-
ponents.
SNMP. Simple Network Management Protocol (SNMP)
is the standard protocol used to exchange network in-
formation between different types of networks.
Glossary-10
P/N 480-0005-00-15
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Subnet Mask. An IP address that determines how an IP
address is divided into network and host portions ac-
cording to the bits.
Zone. A group of endpoints (e.g, gateways, terminals,
etc.) in one corporate site.
System Controller Card. A single slot Compact PCI
board which provides the central management func-
tionality for the Tenor CMS unit.
T1 WAN Card. A board inserted into the Tenor CMS to
provide access to the network via T1 lines.
Tenor CMS. A Multi-Path gateway which digitizes
voice/fax/modem data and transmits it over the IP
through an Ethernet LAN, bypassing the public net-
work.
TCP/IP. Transmission Control Protocol/Internet Proto-
col. TCP/IP is a standard communications protocol
divided into seven layers of activity. Each layer de-
fines a different aspect of how two devices should
talk to each other (i.e., when a network device should
send/receive data). For example, layer one is the
physical means of communications (e.g., modem),
whereas layer 3 is the network type (e.g, Internet).
For TCP/IP, it is a combination of two layers of com-
munication protocol. TCP (layer 4) does the actual
transport of data; IP (layer 3) sets the rules for mov-
ing the data from one end of the network to another.
TCP/IP uses an IP address to identify a location for
specific network devices.
Transition Module. The RJ-48 ports on the rear of the E1,
T1 or DS1 card used for connectivity to the network.
Trunk Group. A collection of T1 or E1 channels used to
connect the Tenor CMS to the network or another
piece of equipment.
W
WAN. Wide Area Network. A number of LANs connect-
ed together through a long distance communications
medium. For example, your company may have a
LAN in New York, a LAN in Tokyo, and a LAN in
Los Angeles. When these sites connect together over
the data network or the public network, it is consid-
ered a WAN. As a result, intra-corporate information
is passed through the data network from one LAN to
another LAN site in a remote location.
WAN cards. Boards inserted in the chassis front slots
(E1, T1 or DS1) to provide intelligent processing for
accessing the network via T1 or E1 spans and con-
necting to boards inserted in the rear of the chassis.
P/N 480-0005-00-15
Glossary-11
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T1 2-25
CDR
INDEX
connect with server 6-5
connect with Tenor 6-5
output 6-6
A
overview 6-2
About this guide 1-1
replace 8-11
Alarms 7-2
Chassis
CMS 2-3
inspect 8-6
definition 8-9
display via CLI 7-8
field definitions 7-2
green 5-8
list of 7-4
orange 5-8
red 5-8
white 5-8
yellow 5-8
CLI
B
access via serial port 4-9
access via Telnet 4-9
common options 4-22
config mode 4-14
description 4-2
execute commands 4-12
global commands 4-12
menu tree 4-4
Backup
perform 3-23
restore previous versions 3-24
C
Cables 2-31
AC power cord 2-31
DB-9 2-31
RJ-45 2-31
modes
config 4-2
RJ-48 2-33
maintenance 4-2
move between modes 4-11
move within modes 4-11
user levels 4-3
Calls
monitor status 8-9
Capabilities
call routing 1-9
CDR 1-10
data network calls 1-9
hop-off PBX 1-10
line circuit calls 1-7
SNMP 1-10
CMS 1-2
front view, AC power 2-3
front view, DC power 2-5
material requirements 3-11
power requirements 3-11
rear view, AC power 2-4
rear view, DC power 2-6
front view, AC power 2-11
front view, DC power 2-13
rear view, AC power 2-12
rear view, DC power 2-14
trunk circuit calls 1-8
virtual tie line 1-9
Cards
change location 8-19
DS1 2-22
DSP 2-29
E1 2-27
replace 8-14
replace/maintain 8-13
System Controller 2-15
480-0005-00-15
Index-1
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connect 3-14
Electrostatic Discharge
prevent 3-18
front view, AC power 2-7
front view, DC power 2-9
material requirements 3-14
power requirements 3-14
rear view, AC power 2-8
rear view, DC power 2-10
Configuration Mode 4-14
global commands 4-14
menu-specific commands 4-14
Connection
wrist strap 3-18
F
FCC
warnings B-8
Features 1-3
call routing 1-4
easy connect 1-5
fractional T1/E1/PRI 1-4
H.323 gatekeeper 1-5
IVR/RADIUS 1-5
multiple interfaces 1-4
network management 1-3
PacketSaver 1-5
system monitoring 1-6
unique design 1-3
Fuse
CMS 3-11
CMS960 3-14
line interface (PBX) 3-6
trunk interface (PSTN) 3-5
CPU 2-18
config switch 2-21
console port 2-21
description 2-18
inspect 8-5
ethernet LEDs 2-19
ethernet port 2-20
front view 2-19
hot swap 2-20
link LEDs 2-20
G
Gatekeeper A-5
Gateway A-5
rear view 2-20
replace 8-14
H
H.323 1-11
reset 2-19
Border Element 1-11
Call Registration 1-11
Call Services 1-12
Gatekeeper 1-11
Zone 1-11
D
DB-9 2-31
Diagnostic Mode 4-21
DS1
Hardware
change card location 8-19
DSP LEDs 2-23
Ethernet LEDs 2-23
Hot Swap LED 2-24
replace DSP module 8-16
Span Status LEDs 2-24
DSP Card
description 2-2
Help 1-4
finding 1-4
I
Installation 3-2
guidelines 3-2
package contents 3-2
provide earth ground 3-18
rack 3-2
channel support 2-29
hot swap 2-30
required materials 3-3
interoperability
board 2-2
E
E1 WAN Card 2-27
IVR 1-5
480-0005-00-15
Index-2
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L
S
LEDs
SelectNet 1-4
CPU 8-8
SNMP
configure 5-6
E1 2-27
faceplate 8-6
debug messages 5-9
definition 5-2
download files 5-4
installation 5-4
monitor 8-6
power supplies 2-37
System Controller Card 8-9
T1 2-25
installation requirements 5-3
launch CLI from HPOV 5-8
status polling 5-9
view alarm status 5-8
view traps 5-8
M
Span Status
Monitor Mode 4-20
LEDs 8-7
Specifications
N
electrical B-3
Network
environmental B-4
LAN B-3
physical B-3
PSTN/PBX B-2
voice/fax B-2
extranet A-3
internet A-3
intranet A-3
P
System
PacketSaver 1-5
Password
AC power up 3-17
System Controller 2-15
abort 2-17
change 8-12
set via CLI 4-19
Ping command 8-4
Power Cord
console port 2-17
ethernet port 2-15
replace 8-14
strain relief 3-16
CMS 14 slot 8-9
CMS Original 2-37
Power up
reset 2-17
replace 8-11
T
T1 WAN Card 2-25
AC units 3-17
R
RADIUS 1-5
Replace
Tenor CMS
system fan 8-11
WAN cards 8-13
replace
foam air filter 8-11
RJ-45 2-31
capabilities 1-7
features 1-3
Tenor MultiPath Switch
features 1-3
What is Tenor MultiPath Switch 1-2
Troubleshoot
RJ-48 2-33
before you begin 8-2
480-0005-00-15
Index-3
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WARRANTY
QUINTUM TECHNOLOGIES, INC.
LIMITED WARRANTY AGREEMENT
Quintum Limited Warranty
QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty,
for a period of one year, and (ii) all software media, also for a period of one year, will be free from significant defects in materials and workmanship
from the date of purchase from Quintum or Quintum's authorized reseller or distributor (the "Warranty Period").
SERVICES:
In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above, you must call the Technical
Assistance Center (TAC) at 877-435-7553 within the United States or 732-460-9399 Internationally, 9:00 AM to 5:30 PM, Eastern Standard Time,
for initial problem diagnosis. Quintum Technologies will perform warranty service at Quintum Technologies designated facility, provided the cus-
tomer returns the Quintum Technologies Product in accordance with Quintum Technologies' shipping instructions. Quintum Technologies' sole
responsibility under this warranty shall be, at Quintum Technologies' option, to either repair or replace the Quintum Technologies Product within 10
days. All defective Quintum Technologies Products, or defective components thereof, returned under this warranty shall become Quintum Technol-
ogies' property. If Quintum Technologies determines that the original Quintum Technologies Product did not contain a Material Defect, Purchaser
shall pay Quintum Technologies all costs of handling, transportation, and repairs at Quintum Technologies' prevailing rates, including all costs of
providing an interim Quintum Technologies Product.
The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This number is to be prominently dis-
played on the shipping container and referenced on all correspondence pertaining to the returned product. Customers are responsible for shipping
and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.
Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below (you may also
be asked to provide written documentation of your purchase).
CUSTOMER REMEDIES: Quintum and its suppliers' entire liability and your exclusive remedy shall be, at Quintum's option (i) repair or replace-
ment of the software media or hardware that does not meet Quintum's Limited Warranty with new or like-new software media or hardware or (ii)
return of the price paid for software media or hardware that does not meet Quintum's Limited Warranty. Quintum shall have no responsibility, war-
ranty or other obligations whatsoever as a result of (i) the use of the hardware and/or software in a manner inconsistent with the accompanying
manuals, license and limited warranty terms or this Agreement, or (ii) any modifications made to the hardware or software, or (iii) failure of the
hardware or software as a result of accident, abuse or misapplication.
NO OTHER WARRANTIES: THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES.
QUINTUM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WAR-
RANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU-
LAR PURPOSE. MOREOVER, THE PROVISIONS SET FORTH ABOVE STATE QUINTUM'S ENTIRE RESPONSIBILITY AND YOUR
SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY.
LIMITATION ON LIABILITY: NO LIABILITY FOR CONSEQUENTIAL DAMAGES: UNDER NO CIRCUMSTANCES AND UNDER NO
THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM'S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI-
TUTE PRODUCTS OR SERVICES, LOST PROFITS, LOST SAVINGS, LOSS OF INFORMTION OR DATA, OR ANY OTHER SPECIAL,
INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING IN ANY WAY OUT OF THE SALE, LICENSE OR USE OF, OR
INABILITY TO USE, ANY QUINTUM PRODUCT (HARDWARE OR SOFTWARE) OR SERVICE, EVEN IF QUINTUM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF
ANY LIMITED WARRANTY.
Quintum RMA Procedure
1. Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732-460-9399 Internationally, Monday
through Friday from 8:30am till 5:30pm U.S. Eastern time.
2. Provide Customer Services Department the following information:
•· Customer Name and Contact Name
•· Product Part number(s)
•· Product serial numbers
•· Quantity to be returned
•· Type of return (i.e., warranty return)
•· Reason for return
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•· Proof of purchase (invoice or PO)
3. An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question
4. Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product
is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to be put on the
package. Unless otherwise directed by Quintum's Customer Services Representative, please return product to Quintum at:
REF RMA Number
Quintum Technologies, Inc.
14 Christopher Way
Eatontown, NJ 07724 USA
5. Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Represen-
tative quoting the RMA number.
6. Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer, the failing product must be
returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped.
PLEASE NOTE: All shipments require an authorized RMA number.
If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace-
ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to
invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped. This invoice will, of course, be canceled if
the original Product is returned within 30 days of cross-shipment and if found to be a valid warranty return.
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QUINTUM TECHNOLOGIES, INC.
DOCUMENTATION NOTICE
Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The
recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech-
nologies, Inc. products for the purpose intended by the agreement. No part of this document may be reproduced or transmitted in any form or by any
means without the express written permission of Quintum Technologies, Inc. Quintum Technologies, Inc. disclaims liability for any and all damages that
may result from publication or use of this document and/or its contents except for infringement of third party copyright or misappropriation of third party
trade secrets.
US GOVERNMENT RESTRICTED AND LIMITED RIGHTS
All documentation supplied by Quintum Technologies, Inc. to the United States Government is provided with Restricted Rights. Use, duplication, or dis-
closure by the Government is subject to restrictions as set forth in subparagraph (c) (2) of the Commercial Computer Software-Restricted Rights clause
at FAR 52.227-19 or subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013, as appropriate.
All documentation, other than the documentation which is provided with Restricted Rights, is provided with Limited Rights. U.S. Government rights to
use, duplicate, or disclose documentation other than software documentation, is governed by the restrictions defined in paragraph (a) (15) of the Rights
in Technical Data and computer software clause at DFARS 252.227-7013,
Manufacturer/Owner: Quintum Technologies, Inc. 14 Christopher Way, Eatontown, NJ 07724
ACKNOWLEDGEMENTS
Quintum Technologies, Inc., the Quintum Technologies logo, Tenor MultiPath VoIP Gateway, and SelectNet are trademarks, and in some jurisdictions
may be registered trademarks of Quintum Technologies, Inc. Other trademarks appearing in this packaging are the property of their respective owners.
© Copyright 2001 Quintum Technologies, Inc. All Rights Reserved.
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