HP ProLiant BL460c G6 Server Blade
User Guide
Part Number 501274-001
March 2009 (First Edition)
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Contents
Component identification............................................................................................................... 6
System board components.......................................................................................................................... 9
DIMM slot locations....................................................................................................................... 10
Power up the server blade........................................................................................................................ 12
Remove the DIMM baffle.......................................................................................................................... 14
Overview............................................................................................................................................... 15
Installing server blade options................................................................................................................... 15
Installing interconnect modules.................................................................................................................. 15
Connecting to the network........................................................................................................................ 18
Memory options...................................................................................................................................... 27
Memory subsystem architecture....................................................................................................... 27
DIMM identification....................................................................................................................... 28
General DIMM slot population guidelines......................................................................................... 30
Installing a DIMM.......................................................................................................................... 33
HP Trusted Platform Module option............................................................................................................ 39
Installing the Trusted Platform Module board..................................................................................... 40
Cabling..................................................................................................................................... 45
Contents
3
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Accessing local media devices........................................................................................................ 46
Software drivers and additional components..................................................................................... 48
Configuration tools.................................................................................................................................. 54
Array Configuration Utility.............................................................................................................. 57
Re-entering the server serial number and product ID........................................................................... 58
Integrated Lights-Out 2 technology................................................................................................... 59
HP Systems Insight Manager........................................................................................................... 60
HP Insight Server Migration software for ProLiant............................................................................... 61
HP Insight Control Linux Edition....................................................................................................... 62
HP Insight Diagnostics.................................................................................................................... 63
Remote support and analysis tools............................................................................................................. 65
HP Insight Remote Support software................................................................................................. 65
Operating system version support.................................................................................................... 66
Troubleshooting.......................................................................................................................... 68
Contents
4
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POST error messages and beep codes....................................................................................................... 83
Regulatory compliance identification numbers............................................................................................. 86
Class B equipment......................................................................................................................... 86
Cables................................................................................................................................................... 87
Disposal of waste equipment by users in private households in the European Union......................................... 88
BSMI notice............................................................................................................................................ 89
Chinese notice........................................................................................................................................ 90
Electrostatic discharge................................................................................................................. 92
Preventing electrostatic discharge.............................................................................................................. 92
Grounding methods to prevent electrostatic discharge.................................................................................. 92
Specifications............................................................................................................................. 93
Server blade specifications....................................................................................................................... 93
HP contact information............................................................................................................................. 94
Contents
5
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Component identification
Front panel components
Item
1
Description
SUV connector*
2
Serial label pull tab
Release button
3
4
Server blade release lever
Power On/Standby button
Hard drive bay 1
Hard drive bay 2
5
6
7
*The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic
procedures.
Component identification
6
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Front panel LEDs
Item
Description
Status
1
UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
Green = Normal
2
Health LED
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
Green = Network linked
Green flashing = Network activity
Off = No link or activity
Green = Network linked
Green flashing = Network activity
Off = No link or activity
—
3
4
Flex-10 NIC 1 LED*
Flex-10 NIC 2 LED*
5
6
Reserved
System power LED
Green = On
Amber = Standby (auxiliary power available)
Off = Off
*Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
Component identification
7
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SAS and SATA hard drive LEDs
Item
1
Description
Fault/UID LED (amber/blue)
Online LED (green)
2
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been
received for this drive; it also has been selected by a
management application.
On, off, or flashing Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
Flashing regularly Amber, flashing
(1 Hz) regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is
complete.
Flashing regularly Off
(1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Component identification
8
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Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been
received for this drive. Replace the drive as soon as possible.
Flashing irregularly Off
The drive is active, and it is operating normally.
Off
Steadily amber
A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is offline, a spare, or not configured as part of an
array.
System board components
Item
1
Description
System board thumbscrews (2)
SD card slot
2
3
Internal USB connector
4
Hard drive backplane connector
Processor 2 DIMM slots (6)
Processor socket 2
5
6
7
Mezzanine connector 1 (Type I mezzanine only)
Mezzanine connector 2 (Type I or Type II mezzanine)
System battery
8
9
10
11
12
13
14
Battery tray
Enclosure connector
Embedded NICs (2)
System maintenance switch
Processor 1 DIMM slots (6)
Component identification
9
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Item
15
Description
Processor socket 1 (populated)
TPM connector
16
17
Cache module connector
The symbols
correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL460c G6 Server Blade Installation Instructions that ship with the server blade.
Mezzanine connector definitions
A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
Item
PCIe
Mezzanine connector 1
Mezzanine connector 2
x8, Type I mezzanine card only
x8, Type 1 or II mezzanine card
DIMM slot locations
DIMM slots are numbered sequentially (1 through 6) for each processor. The supported AMP modes use
the letter assignments for population guidelines.
System maintenance switch
Position
Function
Default
Off
1*
2
iLO 2 security override
Configuration lock
Reserved
Off
3
Off
4
Reserved
Off
5*
6*
7
Password disabled
Reset configuration
Reserved
Off
Off
Off
8
Reserved
Off
*To access redundant ROM, set S1, S5, and S6 to ON.
Component identification 10
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HP c-Class Blade SUV Cable
Item
Connector
Description
1
Server blade
For connecting to the SUV connector on the
server blade front panel
2
3
4
Video
USB
For connecting a video monitor
For connecting up to two USB devices
Serial
For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification 11
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Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed.
If the default setting is changed, use one of the following methods to power up the server blade:
•
•
Use a virtual power button selection through iLO 2.
Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED
changes from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
•
•
•
Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server
blade enter standby mode.
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enter
standby mode.
Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to
enter standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.
•
Execute one of the following commands using the Onboard Administrator CLI:
poweroff server all
or
poweroff server all force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enter standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This is an emergency method to force a shutdown in the
event of a hung application.
Operations 12
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•
Use the Onboard Administrator GUI to initiate a shutdown:
a. Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item.
b. Initiate a shutdown from the Virtual Power menu:
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.
— Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the server blade are in standby mode, auxiliary power is still being
provided. To remove all power from the server blade, remove the server blade from the
enclosure.
After initiating a virtual power down command, be sure that the server blade go into standby mode by
observing that the system power LED is amber.
Remove the server blade
CAUTION: Do not use the server blade release lever to lift or carry the server blade. Always
support the weight of the server blade by handling the chassis directly. Improper use can
damage the release lever and the server blade.
To remove the component:
1.
2.
3.
Identify the proper server blade.
Remove the server blade.
4.
Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Operations 13
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Remove the access panel
To remove the component:
1.
2.
3.
4.
Lift the access panel latch and slide the access panel to the rear.
Remove the access panel.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Install the access panel
1.
Place the access panel on top of the server blade with the hood latch open. Allow the panel to
extend past the rear of the server blade approximately 0.8 cm (0.2 in).
Engage the anchoring pin with the corresponding hole in the latch.
Push down on the hood latch. The access panel slides to a closed position.
2.
3.
Remove the DIMM baffle
To remove the component:
1.
2.
3.
4.
Remove the DIMM baffle.
Operations 14
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Setup
Overview
Installation of a server blade requires the following steps:
1.
2.
3.
4.
5.
6.
Install and configure an HP BladeSystem c-Class enclosure.
Install any server blade options.
Install interconnect modules in the enclosure.
Connect the interconnect modules to the network.
Install a server blade.
Complete the server blade configuration.
For definitions of the acronyms used in this document, refer to "Acronyms and abbreviations" in the server
blade user guide.
Installing an HP BladeSystem c-Class enclosure
Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for server blades and other HP BladeSystem components is available at
Documentation is also available in the following locations:
•
•
•
Documentation CD that ships with the enclosure
Installing server blade options
Before installing and initializing the server blade, install any server blade options, such as an additional
processor, hard drive, or mezzanine card.
Installing interconnect modules
For specific steps to install interconnect modules, see the documentation that ships with the interconnect
module.
Setup 15
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Interconnect bay numbering and device mapping
•
HP BladeSystem c7000 Enclosure
To support network connections for specific signals, install an interconnect module in the bay
corresponding to the embedded NIC or mezzanine signals.
Server blade signal Interconnect bay
Interconnect bay labels
Flex-10 NIC 1
(embedded)
1
Flex-10 NIC 2
(embedded)
2
Mezzanine 1
Mezzanine 2
3 and 4
5 and 6
7 and 8
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the HP website
Setup 16
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•
HP BladeSystem c3000 Enclosure and Tower Enclosure
Server blade signal
Interconnect bay
number
Interconnect bay
label
Notes
Flex-10 NIC 1, 2
(embedded)
1
—
Mezzanine 1
Mezzanine 2
2
Four port cards connect to bay 2
3,4
•
•
•
Four port cards
Ports 1 and 3 connect to bay 3
Ports 2 and 4 connect to bay 4
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the HP website
Setup 17
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Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network
interconnect devices to manage signals between the server blades and the external network.
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-Thru
modules and switch modules. For more information about interconnect module options, see the HP
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
Installing a server blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade
or the enclosure unless all hard drive and device bays are populated with either a component
or a blank.
1.
Remove the device bay blank.
Setup 18
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2.
Remove the enclosure connector cover.
3.
Prepare the server blade for installation.
Setup 19
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4.
Install the server blade.
Setup 20
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Hard drive option
The server blade supports up to two SAS or SATA drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade
or the enclosure unless all hard drive and device bays are populated with either a component
or a blank.
1.
Remove the SAS hard drive blank.
Hardware options installation 21
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2.
Prepare the hard drive.
3.
Install the hard drive.
4.
Processor option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
Hardware options installation 22
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CAUTION: To prevent possible server blade malfunction and damage to the equipment,
multiprocessor configurations must contain processors with the same part number.
CAUTION: To prevent possible server blade overheating, always populate processor socket 2
with a processor and a heatsink or a processor socket cover and a heatsink blank.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
IMPORTANT: When installing the heatsink, align the guide pins on the processor retention
bracket with the alignment holes in the heatsink.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server blade does not power up.
NOTE: Do not discard the processor protective cover. Always install the processor protective
cover if the processor is removed from the socket.
To install the component:
1.
2.
3.
4.
5.
6.
Update the system ROM using any standard ROM flash mechanism.
Remove the heatsink blank. Retain the heatsink blank for future use.
7.
Open the processor retaining latch and the processor socket retaining bracket.
Hardware options installation 23
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8.
Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
9.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Hardware options installation 24
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10. Align the processor installation tool with the socket and install the processor.
11. Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
Hardware options installation 25
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12. Close the processor socket retaining bracket and the processor retaining latch.
13. Remove the thermal interface protective cover from the heatsink.
Hardware options installation 26
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14. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly.
15. Install all DIMM baffles.
Memory options
IMPORTANT: This server blade does not support mixing RDIMMs and UDIMMs. Attempting to
mix these two types causes the server to halt during BIOS initialization.
The memory subsystem in this server blade can support RDIMMs or UDIMMs. Both types are referred to as
DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the
information applies to that type only. All memory installed in the server blade must be the same type.
The server blade supports the following DIMM speeds:
•
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs
are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on
Memory subsystem architecture
The memory subsystem in this server blade is divided into channels. Each processor supports three
channels, and each channel supports two DIMM slots, as shown in the following table.
Channel
Slot
D
Slot number
1
1
2
3
4
A
2
E
B
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Channel
Slot
F
Slot number
3
5
6
C
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Mirrored Memory and Lockstep memory modes. This server blade supports both
Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only
one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same
module. Only one rank is accessible at a time. The server blade memory control subsystem selects the
proper rank within the DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-
GB, and a quad-rank DIMM would be 8-GB.
DIMM identification
IMPORTANT: This server blade does not support mixing RDIMMs and UDIMMs. Attempting to
mix these two types causes the server to halt during BIOS initialization.
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
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Item Description
Definition
1
2
Size
—
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
4
5
Data width
x4 = 4-bit
x8 = 8-bit
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1067-MHz
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website
Memory configurations
To optimize server blade availability, the server blade supports the following AMP modes:
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up
to 8-bit error correction, depending on the specific DIMM type. This mode is the default option for
this server blade.
•
•
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
Lockstep—provides enhanced protection while making all installed memory available to the
operating system. The server blade can continue to function if a single- or mulit-bit memory failure
within a single DRAM device occurs.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not
supported by the installed DIMM configuration, the server blade boots in Advanced ECC mode. For more
For the latest memory configuration information, see the QuickSpecs on the HP website
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 8-GB RDIMMs.
Rank
Single-processor
48 GB
Dual-processor
96 GB
Single-rank
Dual-rank
Quad-rank
48 GB
96 GB
32 GB
64 GB
UDIMM maximum memory configurations
The server blade supports a maximum of 12 GB with one processor and 24 GB with two processors using
2-GB single- or dual-rank UDIMMs.
Hardware options installation 29
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Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server blade. Standard ECC can
correct single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected
using Standard ECC, the error is signaled to the server blade and causes the server blade to halt.
Advanced ECC protects the server blade against some multi-bit memory errors. Advanced ECC can
correct both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM
device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server blade failure. The server blade
provides notification that correctable error events have exceeded a pre-defined threshold rate.
Mirrored memory configuration
Mirroring provides protection against uncorrected memory errors that would otherwise result in server
blade downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is
not populated.
Data is written to both memory channels. Data is read from one of the two memory channels. If an
uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel.
This channel becomes the new active channel, and the system disables the channel with the failed DIMM.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in
each channel must have identical HP part numbers.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC
mode. Memory performance with Advanced ECC is also slightly higher.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
•
Populate DIMM slots for a processor only if the processor is installed.
To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
•
•
•
Do not mix Unbuffered and Registered PC3 DIMMs.
Each channel supports up to two Unbuffered DIMMs.
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on
each channel for that processor.
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
Single- or dual-rank
1333, 1066
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Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
2
Quad-rank
1066
1066
Single- or dual-rank
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
•
DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
•
•
RDIMM: Sequentially in alphabetical order (A through F)
UDIMM: Sequentially in alphabetical order (A through F).
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM: Sequentially in alphabetical order (A through F)
UDIMM: Sequentially in alphabetical order (A through F).
Mirrored Memory population guidelines
For Mirrored Memory mode configurations, observe the following guidelines:
•
•
•
•
•
•
Always install DIMMs in channels 1 and 2 for each installed processor.
Do not install DIMMs in channel 3 for any processor.
DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.
In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.
In multi-processor configurations, each processor may have a different valid Mirrored Memory
configuration.
Single-processor Mirrored Memory population order
For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the
following order:
•
RDIMM
o
o
o
First: A and B
Next: D and E
Do not populate slots C or F.
Hardware options installation 31
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•
UDIMM
o
o
o
First: A and B
Last: D and E
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring
Multi-processor Mirrored Memory population order
For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
RDIMM
o
o
o
First: A and B
Next: D and E
Do not populate slots C or F.
•
UDIMM
o
o
o
First: A and B
Last: D and E
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
•
•
•
•
•
Always install DIMMs in channels 1 and 2 for each installed processor.
Do not install DIMMs in channel 3 for any processor.
DIMM configuration on channel 1 and channel 2 of a processor must be identical.
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the
following order:
•
RDIMM
o
o
o
First: A and B
Next: D and E
Do not populate slots C or F.
•
UDIMM
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o
o
o
First: A and B
Last: D and E
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
Multi-processor Lockstep population order
For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
RDIMM
o
o
o
First: A and B
Next: D and E
Do not populate slots C or F.
•
UDIMM
o
o
o
First: A and B
Last: D and E
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
Installing a DIMM
CAUTION: To avoid damage to the hard drives, memory, and other system components, the
air baffle, drive blanks, and access panel must be installed when the server is powered up.
1.
2.
3.
4.
5.
Open the DIMM slot latches.
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6.
Install the DIMM.
7.
8.
Install all DIMM baffles.
If you are installing DIMMs in a mirrored or lock-step configuration, configure this mode in RBSU ("HP
Mezzanine card option
Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The
card type determines where it can be installed in the server blade.
•
•
Install Type I mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector.
Install Type II mezzanine cards only on mezzanine 2 connector.
Optional mezzanine cards enable network connectivity or provide Fibre Channel support. For mezzanine
For mezzanine card mapping, see the HP ProLiant BL460c G6 Server Blade Installation Instructions or see
To install the component:
1.
2.
3.
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4.
Remove the mezzanine connector cover.
5.
Install the mezzanine card. Press down on the connector to seat the board.
6.
7.
Cache module and battery pack option
The optional BBWC enabler provides the system with a means for storing and saving data in the event of
an unexpected system shutdown.
To install the component:
1.
2.
3.
Back up all data on the hard drive.
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4.
5.
6.
Remove the hard drive backplane.
7.
8.
Remove the two T-15 screws from the front panel/hard drive cage assembly.
Remove the front panel/hard drive cage assembly.
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9.
Connect the BBWC battery pack cable to the cache module.
10. Install the cache module.
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12. Install the battery pack.
13. Install the front panel/hard drive cage assembly.
14. Install the two T-15 screws to secure the front panel/hard drive cage assembly to the chassis.
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15. Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board.
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server blade. This procedure includes
three sections:
1.
2.
3.
Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup
TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the
encryption technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, HP Service provides a TPM with the spare system board.
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•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider
the system compromised and take appropriate measures to ensure the integrity of the system data.
•
•
When using BitLocker™, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see
the encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
2.
3.
4.
5.
6.
Place the server blade on a flat, level work surface.
Remove the hard drive backplane.
7.
Remove the two T-15 screws from the front panel/hard drive cage assembly.
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8.
Remove the front panel/hard drive cage assembly.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to
ensure the integrity of the system data.
9.
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10. Install the TPM security rivet by pressing the rivet firmly into the system board.
11. Install the front panel/hard drive cage assembly.
12. Install the two T-15 screws to secure the front panel/hard drive cage assembly to the chassis.
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13. Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of
system integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server blade.
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
2.
3.
4.
5.
6.
7.
8.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server blade.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
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CAUTION: When a TPM is installed and enabled on the server blade, data access is locked if
you fail to follow the proper procedures for updating the system or option firmware, replacing
the system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
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Cabling
BBWC battery pack cabling
•
Cache module cabling: Use the 24-inch BBWC battery pack cable.
•
Mezzanine card cabling: Use the 11.5-inch BBWC battery pack cable.
Using the HP c-Class Blade SUV Cable
The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration,
and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV
Connecting locally to a server blade with video and
USB devices
Use the SUV cable to connect a monitor and any of the following USB devices:
•
USB hub
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•
•
•
•
USB keyboard
USB mouse
USB CD/DVD-ROM drive
USB diskette drive
Numerous configurations are possible. This section offers two possible configurations. For more
Accessing a server blade with local KVM
For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.
CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the
release buttons on the sides of the connector. Failure to do so can result in damage to the
equipment.
1.
2.
3.
4.
Connect the SUV cable to the server blade.
Connect the video connector to a monitor.
Connect a USB mouse to one USB connector.
Connect a USB keyboard to the second USB connector.
Item
Description
1
2
3
4
Monitor
USB mouse
USB keyboard
HP c-Class Blade SUV Cable
Accessing local media devices
Use the following configuration when configuring a server blade or loading software updates and
patches from a USB CD/DVD-ROM or a USB diskette.
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Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The
USB hub provides additional connections.
1.
2.
3.
4.
Connect the HP c-Class Blade SUV cable to the server blade.
Connect the video connector to a monitor.
Connect a USB hub to one USB connector.
Connect the following to the USB hub:
o
o
o
o
USB CD/DVD-ROM drive
USB keyboard
USB mouse
USB diskette drive
Item
Description
1
2
3
4
5
6
Monitor
USB CD/DVD-ROM drive or diskette drive
USB keyboard
USB hub
USB mouse
HP c-Class Blade SUV Cable
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Software and configuration utilities
Server blade deployment tools
Software drivers and additional components
HP offers the following additional software components for server blades:
•
•
•
Health and Wellness driver and IML viewer
iLO 2 Management interface driver
Rack infrastructure interface service
For Microsoft® Windows® OS users, these items are included in the HP ProLiant iLO 2 Standard Blade
Linux OS users can download these components from the HP website
For information on how to use these components with a Linux OS, see the HP website
HP BladeSystem c-Class Advanced management
iLO 2 is a standard component of ProLiant c-Class server blades that provides server health and remote
server blade manageability. Its features are accessed from a network client device using a supported web
browser. In addition to other features, iLO 2 provides keyboard, mouse, and video (text and graphics)
capability for a server blade, regardless of the state of the host OS or host server blade.
iLO 2 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This
design makes iLO 2 independent of the host server blade and its OS. iLO 2 provides remote access to
any authorized network client, sends alerts, and provides other server blade management functions.
Using a supported web browser, you can:
•
Remotely access the console of the host server blade, including all text mode and graphics mode
screens with full keyboard and mouse controls.
•
•
Remotely power up, power down, or reboot the host server blade.
Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an
OS.
•
•
•
•
Send alerts from iLO 2 regardless of the state of the host server blade.
Access advanced troubleshooting features provided by iLO 2.
Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM.
Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in
an enclosure for faster deployment.
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To connect to the server blade using iLO 2, install the server blade in an enclosure. Onboard
Administrator assigns an IP address to enable iLO 2 connectivity to the server blade.
The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides web-
based status for the HP BladeSystem configuration.
For detailed information about iLO 2, refer to the HP Integrated Lights-Out User Guide on the HP website
Network-based PXE deployment
PXE is a component of the Intel® WfM specification. The PXE model enables server blades to load and
execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS
image created by software utilities or a boot diskette image. This feature enables a user to configure a
server blade and install an OS over a network.
Deployment overview
When a PXE-enabled target server blade boots, it obtains an IP address from a DHCP server. The target
server blade obtains the name of the NBP from the appropriate boot server. Then, the target server blade
uses TFTP to download the NBP from the boot server and executes the image.
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE.
The server blade defaults PXE functions to NIC 1, but any of the NC series NICs in the server blade can
be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included with the
server blade.
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
server blade.
To deploy an OS to multiple server blades, install a PXE deployment server on a network.
Deployment infrastructure
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
To establish a network-based PXE deployment infrastructure, provide the following software and minimum
hardware:
•
Client PC (administrative workstation)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (700 MHz or greater recommended)
o
o
o
o
128 MB of RAM
Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS
Microsoft® Internet Explorer 5.5 or above with 128-bit encryption
Ethernet NIC with 10/100 RJ-45 connector
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o
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
o
CD-ROM drive, CD/DVD-ROM drive, and/or diskette drive
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
•
•
•
DHCP server (IP address assignment)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® or Pentium® II 200-MHz or faster processor
o
o
o
64 MB of RAM
64 MB of free hard drive space
10-Mb/s network adapter
PXE deployment server (storing boot images)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (500 MHz recommended)
o
o
o
256 MB of RAM
10-Mb/s network adapter
CD-ROM drive
Windows® repository server (Windows® or Linux deployment)
o
o
o
o
o
Windows® 2000 or Windows Server® 2003 OS installed
Network connection
CD-ROM drive
1.5 GB of available disk space
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
o
CD-ROM drive and/or diskette drive
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
•
Network server with an OS installed
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Deployment methods
Four primary deployment methods are supported:
IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image
of a bootable diskette.
•
•
•
•
PXE deployment
PXE enables server blades to load an image over the network from a PXE server, and then execute it in
memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series
NICs can be configured to boot PXE. For more information, refer to "Network-based PXE deployment (on
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
server blade.
HP recommends using one of the following methods for PXE deployment:
•
•
A number of third-party PXE deployment tools are available for Windows® and Linux. For additional
information, refer to the HP website
HP ProLiant Essentials Rapid Deployment Pack
NOTE: To deploy server blades in an existing server blade enclosure, always use the most
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-
and-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.
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Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
CD-ROM deployment
CD-ROM deployment involves using a bootable CD that executes scripts to configure the hardware and
install the OS. After the OS is configured, the server blade can access the network to locate the scripts
and files necessary for deployment. Before beginning the deployment process, connect the server blade to
the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for CD-ROM deployment:
•
•
USB CD-ROM
iLO virtual CD-ROM
To deploy with a boot CD:
1.
Do one of the following:
o
o
o
Insert the boot CD into the client PC that is using the iLO 2 Remote Console.
Use iLO 2 to create an image file of the boot CD.
Copy the image of the boot CD to a location on the network or the client PC hard drive.
2.
Remotely access the server blade through iLO 2. Refer to "HP BladeSystem c-Class advanced
3.
4.
5.
Click the Virtual Devices tab.
Select Virtual Media.
Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the
server blade.
6.
7.
Use the iLO 2 Virtual Power Button feature to reboot the server blade.
After the server blade boots, follow the normal network installation procedure for the OS.
USB CD-ROM
This method uses SmartStart to facilitate loading the OS. However, SmartStart also allows for manual
loading of the OS and drivers.
To deploy with a boot CD:
1.
Use the HP c-Class Blade SUV Cable to connect a USB CD-ROM drive to the server blade. Refer to
2.
3.
Insert the boot CD into the USB CD-ROM drive.
Reboot the server blade.
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4.
After the server blade boots, follow the normal installation procedure for an OS.
Windows Server® 2003 cannot be installed from a USB CD-ROM on the HP c-Class Blade SUV Cable if
the hard drive is completely blank (no partitions defined). To install Windows Server® 2003, use one of
the following methods:
•
•
•
Make a partition on the hard drive that Windows Server® 2003 will be loaded on.
Use the SmartStart CD 7.60 or later.
Use the Rapid Deployment Pack. For instructions, see the HP website
N).
Diskette image deployment
To deploy with a diskette image, the user creates a DOS-based network-enabled boot diskette that
executes a script that configures the hardware and installs the OS. The diskette enables the server blade
to access the required deployment scripts and files on the network.
This method implies a deployment infrastructure that may include an administrator workstation, PXE
server, Microsoft® Windows® file share, or a Linux file share. For more information, refer to "Deployment
Before beginning the deployment process, connect the server blade to the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for diskette image deployment:
•
•
Creating a boot diskette
The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details,
refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from
As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote console.
With this method, the disk is more generic and integrates with an existing network OS installation
To operate properly, the server blade must have a supported OS. For the latest information on a
iLO virtual floppy
To deploy with a boot diskette:
1.
Do one of the following:
o
o
o
Insert the boot diskette into the client PC that is using the iLO 2 Remote Console.
Use iLO 2 to create an image file of the boot diskette.
Copy the image of the boot diskette to a location on the network or the client PC hard drive.
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2.
Remotely access the server blade through iLO 2. Refer to "HP BladeSystem c-Class advanced
3.
4.
5.
Click the Virtual Devices tab.
Select Virtual Media.
Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to
the server blade.
6.
7.
Use the iLO 2 Virtual Power Button feature to reboot the server blade.
After the server blade boots, follow the normal network installation procedure for the OS.
SAN configuration
The server blade provides FC support for SAN implementations. This solution uses an optional FCA that
offers redundant SAN connectivity and optimization for HP StorageWorks products. The server blade is
also compatible with certain third-party SAN products. For more information, refer to the documentation
that ships with the FCA option.
For optimal SAN connectivity, observe the following guidelines:
•
•
•
The FCA option is installed correctly in the server blade. Refer to the documentation that ships with
the FCA option.
An FC-compatible interconnect is installed in the enclosure. Refer to the documentation that ships
with the interconnect option.
The server blade enclosure management module firmware is up-to-date. Refer to the HP Business
•
•
The server blade is cabled properly to a supported SAN.
SAN storage drivers are loaded. Refer to supporting white papers and the HP website
For SAN configuration information for the server blade, refer to the HP StorageWorks SAN Design
Reference Guide on the HP website
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
•
•
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
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•
•
Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
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intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
RAID 0
RAID 1
RAID 5
None
1
1
2
2
3, 4, 5, or 6
More than 6
3, 4, 5, or 6
0
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do
the following:
•
•
Access RBSU by pressing the F9 key.
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Configuring mirrored memory
To configure mirrored memory:
1.
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
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3.
4.
5.
6.
7.
Select System Options.
Select Advanced Memory Protection.
Select Mirrored Memory with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, see the white paper on the HP website
Configuring lockstep memory
To configure Lockstep memory:
1.
2.
3.
4.
5.
6.
7.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
Select System Options.
Select Advanced Memory Protection.
Select Lockstep with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on Lockstep memory, see the white paper on the HP website
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
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The utility also provides support for the following functions:
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
During the server startup sequence, press the F9 key to access RBSU.
Select the System Options menu.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
5.
6.
7.
8.
9.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
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ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
•
•
•
Remotely power up, power down, or reboot the host server.
Send alerts from iLO 2 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 2 interface.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD ("SmartStart
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
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For more information, and to download the utility, refer to the StorageWorks L&TT website
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
Management Agents
Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and third-
party SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
HP ProLiant Essentials Virtualization Management Software
The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack
plug-ins extend HP Systems Insight Manager capabilities to manage virtual machines.
The Virtual Machine Management Pack provides the following functionality:
•
Central management and control of VMware® and Microsoft® virtual machines with physical host to
virtual machine association
•
•
•
Easy identification of VMs or host servers reaching high CPU, memory, or disk utilization levels
Highly flexible move capabilities that enable live moves and moves to dissimilar host resources
Back up, template, and alternate host capabilities that enable restoration of VMs on any available
host
The Server Migration Pack automates the manual processes required for migrating servers between
physical or virtual platforms (P2V, V2P, and V2V), enabling easy migration to appropriate physical or
virtual platforms that meet performance and capacity requirements.
For more information about virtualization management software, see the HP website
HP ProLiant Essentials Vulnerability and Patch Management Pack
The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of
HP Systems Insight Manager (HP SIM) to provide vulnerability and patch management for target systems.
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The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch
management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan
software that exploit software security vulnerabilities by:
•
•
•
Enhancing system lifecycle management by incorporating vulnerability assessment and patching as
integral parts of the system management process.
Accelerating resolution of vulnerabilities by reducing the research time to understand the criticality of
the vulnerability and the expected behavior for patches and fixes.
Reducing the risk of security threats by automating the acquisition, scheduling the deployment, and
ensuring that the patches remain in place continuously enforcing the persistence (desired state) of
patches.
The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred to
as a shared configuration) or on a separate server (referred to as a distributed configuration).
The Vulnerability and Patch Management Pack is included on the Insight Control Data Center Edition
DVD. For more information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User
HP Insight Server Migration software for ProLiant
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace
an existing server blade through server migration. SMP provides an automated, accurate, and affordable
method of migrating existing server blades and their content to the latest server technologies.
SMP automates the migration of the operating system, applications, and data from one server blade to
another without errors, eliminating the need for manual redeployment of these elements on the new server
blade. During the migration process, the software automatically loads new drivers, required for boot, on
the destination server blade. The wizard-based user interface simplifies the migration process and requires
little experience or training.
HP ProLiant Essentials Performance Management Pack
HP ProLiant Essentials Performance Management Pack (PMP) is an integrated performance management
solution that detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers
and MSA500/MSA1000/MSA1500 shared storage devices.
PMP provides the tools you need to receive proactive notification of building bottlenecks, and debug
existing performance issues. PMP is automatically installed with HP Systems Insight Manager (HP SIM)
and is integrated with HP SIM. No software installation on the monitored servers is required, other than
the Insight Management Agents. PMP analyzes performance information to determine if there is a building
or existing restriction. You can display this information interactively, log the information to a database for
later analysis or reporting, and set up proactive notification using the HP Systems Insight Manager
notification mechanism.
For more information on HP ProLiant Essentials Performance Management Pack, see the documentation
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HP Insight Control Environment Suites
HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of
software that simplify the management of HP infrastructures.
The HP Insight Control Environment suites are licensing options for HP infrastructure management software
delivered on the Insight Control Management DVD. HP Insight Control Environment provides
comprehensive management for ProLiant ML/DL customers, while HP Insight Control Environment for
BladeSystem provides additional functionality for HP BladeSystem environments.
Using an integrated, wizard-based installer, Insight Control Environment suites install and configure HP
Systems Insight Manager (HP SIM) and HP ProLiant Essentials management software rapidly and
consistently. Once installed, Insight Control Environment suites deliver enhanced infrastructure stability by
improving control over IT assets, increasing responsiveness to business needs through flexible deployment
and optimization of compute resources, and providing tangible savings through improved IT staff
efficiency.
The software installed by Insight Control Environment suites delivers core management functionality for HP
ProLiant server and HP BladeSystem lifecycles, including:
•
•
•
•
•
•
•
Rapid server deployment
Health and performance monitoring
Comprehensive remote control
Vulnerability scanning and patch management
Power and thermal measurement, reporting, capping, and regulation
Integrated management of virtual and physical infrastructure
Third-party device management
For more information about Insight Control Environment suites, see the HP website
HP Insight Control Linux Edition
HP Insight Control Linux Edition is an all-in-one software package that provides Linux-based management
and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades.
Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for
Linux users. HP Insight Control Linux Edition enables operating system deployment with both standard
installation and image-based technologies.
For more information about HP Insight Control Linux Edition, see the HP website
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
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NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.
USB support and functionality
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the OS
through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices
through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
For more information on ProLiant USB support, see the HP website
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the local I/O cable. Internal USB functionality is
unaffected.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.
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HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 63) provides survey functionality that gathers critical hardware and
software information on ProLiant server blades.
This functionality supports operating systems that may not be supported by the server blade. For operating
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
NOTE: The current version of SmartStart provides the memory spare part numbers for the
server blade. To download the latest version, see the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 2 user interface
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
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that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page
Remote support and analysis tools
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X
7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that has been proven at
thousands of companies around the world. In many cases, you can avoid problems before they occur.
There are two HP Insight Remote Support solutions:
•
For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to
50 servers and can be installed on a shared HP ProLiant Windows application server. The software
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers
running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download
from the HP website
SE).
•
For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and
proactive service support for nearly all HP servers, storage, network and SAN environments, plus
selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to
deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the HP website
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing a SmartStart-supported OS, use the SmartStart software (on page 54) and its Assisted
Path feature to install the OS and latest driver support.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version
that your server blade supports. To verify that your server blade is using the latest supported version, see
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with the SmartStart CD.
If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
Operating system version support
HP Smart Update Manager
The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across
a wide range of servers and options. This tool has the following features:
•
•
•
•
Works offline and online
Supports Microsoft® Windows® and Linux operating systems
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart
Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others
can be downloaded free of charge from the SmartStart download page on the HP website
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
•
Works offline and online
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server® 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
•
•
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
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Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
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Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
•
•
•
•
•
•
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
2.
3.
4.
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Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
6.44 kg
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
14.20 lb
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings
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WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
•
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
or to compare it to previous configurations.
•
•
Refer to your hardware and software records for information.
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. For required environmental conditions, see the server documentation.
2.
3.
4.
Record any error messages displayed by the system.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
Power down the server and peripheral devices if you will be diagnosing the server offline. If
possible, always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
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6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o
o
HP recommends you have access to the server documentation for server-specific information.
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
•
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
•
•
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 73)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
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General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
1
See
2
3
4
The most recent version of a particular server blade or option firmware
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Item
See
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
6
7
•
•
•
•
•
•
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
8
9
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
Troubleshooting 74
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•
The health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
Item
See
1
2
Maintenance and service guides for c-Class server blades, located on
3
Integrated Lights-Out User Guide located on the HP website
Troubleshooting 76
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POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
•
•
Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
Troubleshooting 77
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Item
1
Refer to
2
3
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
4
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
6
•
•
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
7
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
Troubleshooting 78
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OS boot problems flowchart
There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:
•
•
Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade.
Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.
Symptoms:
•
•
Server does not boot a previously installed OS
Server does not boot SmartStart
Troubleshooting 79
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Possible causes:
•
•
•
Corrupted OS
Hard drive subsystem problem
Incorrect boot order setting in RBSU
See
Item
1
HP ROM-Based Setup Utility User Guide
2
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Controller documentation
4
5
Troubleshooting Guide located on the Documentation CD or on the HP
•
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
Controller documentation
6
7
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
•
8
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
9
Troubleshooting 80
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NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
Improperly seated or faulty internal or external component
Unsupported component installed
Redundancy failure
System overtemperature condition
See
Item
1
Troubleshooting Guide located on the Documentation CD or on the HP
2
•
Servers Troubleshooting Guide located on the Documentation CD or
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
3
4
5
"Power-on problems flowchart ("Server blade power-on problems
6
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
•
•
7
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
Troubleshooting 82
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POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting 83
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Battery replacement
If the server blade no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
Remove the battery tray.
Battery replacement 84
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6.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 85
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
Regulatory compliance notices 86
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energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 87
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Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 88
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This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste
equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local
city office, your household waste disposal service or the shop where you purchased the
product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 89
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Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Regulatory compliance notices 90
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Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Acoustics statement for Germany
(Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Regulatory compliance notices 91
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 92
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Specifications
Environmental specifications
Specification
Temperature range*
Operating
Value
10°C to 35°C (50°F to 95°F)
-40°C to 60°C (-40°F to 140°F)
-20°C to 60°C (-4°F to 140°F)
Shipping
Storage
Maximum wet bulb temperature 30°C (86°F)
Relative humidity
(noncondensing)**
Operating
Shipping
Storage
10% to 90%
10% to 90%
10% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70 kPa
(10.1 psia). Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 kPa (4.4 psia).
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server blade specifications
Specification
Height
Value
5.56 cm (2.19 in)
50.95 cm (20.06 in)
18.16 cm (7.15 in)
6.44 kg (14.20 lb)
5.82 kg (12.82 lb)
Depth
Width
Weight (maximum)
Weight (no drives installed)
Specifications 93
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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
•
In other locations, see the Contact HP worldwide (in English) webpage
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Technical support 94
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•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.
•
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie
applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Technical support 95
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
Technical support 96
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-
Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita
a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
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el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
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•
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ADU
Array Diagnostics Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
FC
Fibre Channel
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
ORCA
Option ROM Configuration for Arrays
P2V
physical to virtual
PMP
Performance Management Pack
Acronyms and abbreviations 102
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POST
Power-On Self Test
PSP
ProLiant Support Pack
PXE
Preboot Execution Environment
RBSU
ROM-Based Setup Utility
RDP
Rapid Deployment Pack
RILOE
Remote Insight Lights-Out Edition
SAS
serial attached SCSI
SATA
serial ATA
SIM
Systems Insight Manager
SMP
Server Migration Pack
UID
unit identification
USB
universal serial bus
V2P
virtual to physical
V2V
virtual to virtual
Acronyms and abbreviations 103
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VCA
Version Control Agent
VCRM
Version Control Repository Manager
Acronyms and abbreviations 104
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Index
A
compliance 86
configuration parameters 54
configuration tools 54
configuration, network 49
connectors 6
acoustics statement for Germany 91
ACU (Array Configuration Utility) 57
ADU (Array Diagnostic Utility) 64
Array Configuration Utility (ACU) 57
Array Diagnostic Utility (ADU) 64
ASR (Automatic Server Recovery) 58
authorized reseller 94
contact information 94
creating a disk image 53
CSR (customer self repair) 94
customer self repair (CSR) 94
B
D
BBWC (battery-backed write cache) 35
beep codes 83
BIOS upgrade 59
Declaration of Conformity 87
deployment infrastructure 49
diagnostics utility 63
DIMM slots 30
C
DIMMs, installation 33
documentation 54
cables, troubleshooting 71
Index 105
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HP Insight Server Migration Pack software for
HP ProLiant Essentials Performance Management
Pack 61
HP ProLiant Essentials Virtual Machine Management
Pack 60
HP ProLiant Essentials Virtualization Management
E
electrostatic discharge 92
enclosure connector 9
error messages 83
external cables 45
HP ProLiant Essentials Vulnerability and Patch
F
HP technical support 94
HP, contacting 94
FCC (Federal Communications Commission)
FCC rating label 86
features 6
Federal Communications Commission (FCC)
front panel components 6
I
iLO 2 advanced features 48
Important Safety Information document 69
Insight Control Environment Suites 62
installing hardware 21
G
general diagnosis flowchart 73
H
hard drive backplane connector 9
hard drive bays 6
installing memory 33
installing operating system 51
installing server options 21
Integrated Management Log (IML) 64
interconnect module 15
hard drives, determining status of 8
hardware options installation 21
heatsink 22
interconnect modules, installing 15
internal USB connector 63
help resources 94
HP Insight Control Linux Edition 62
HP Insight Diagnosticts survey functionality 64
HP Insight Remote Support software 65
J
K
Korean notices 89
Index 106
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OS boot problems flowchart 79
L
laser compliance 90
P
Performance Management Pack (PMP) 61
LED, power button 7
LED, system power 7
POST error messages 83
POST problems flowchart 77
Power On/Standby button 6
power-on problems flowchart 75
LEDs, troubleshooting 68
local media devices, accessing 46
loose connections 71
processor socket 9
processors 9, 22
M
maintenance guidelines 65
memory subsystem architecture 27
R
Rapid Deployment Pack (RDP) 51
RBSU configuration 55
RDIMM configuration 29
mezzanine board connectors 9
mezzanine boards 34
mezzanine card 34
redundant ROM 62
regulatory compliance identification numbers 86
release button 6
N
network connections 18
NIC (network interface card) 9
resources 54
ROM legacy USB support 63
ROM redundancy 62
ROM, updating 66
O
operating systems 66
Option ROM Configuration for Arrays (ORCA) 57
ORCA (Option ROM Configuration for Arrays) 57
Index 107
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System Online ROM flash component utility 66
system, keeping current 65
S
safety considerations 69
safety information 63
SAN configuration 54
T
SAS/SATA LED combinations 8
Taiwan battery recycling notice 91
technical support 94
telephone numbers 94
temperature 93
temperature ranges (environmental) 93
scripted installation 51
serial connector 11
serial number 58
troubleshooting resources 68
Type I or Type II mezzanine card 34
server blade release lever 6
server blades, installing 18
server specifications 93
service notifications 71
Smart Update Manager 66
SmartStart, overview 54
specifications 93
U
UDIMM configuration 29
updating the system ROM 62
updating, FCA device driver 54
USB connectors 11
USB support 63
utilities 48
specifications, environmental 93
V
video connector 11
start diagnosis flowchart 72
static electricity 92
video connector cabling 11
video devices 45
StorageWorks Library and Tape Tools (L&TT) 59
virtual CD/DVD-ROM 52
supported operating systems 66
symbols on equipment 69
W
system board thumbscrews 9
system components 6
system configuration settings 54
System Erase Utility 59
Index 108
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