HP ProLiant ML100 Series Server
User Guide
for HP ProLiant ML110 G2, G3, G4, and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and ProLiant
ML150 G2, G3, and G5 Servers
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 368156-403
October 2012
Edition: 12
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Contents
Power up the server................................................................................................................................... 6
Electrical grounding requirements...................................................................................................... 9
Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and
ProLiant ML150 Generation 2 Servers.............................................................................................. 15
Installing a processor in HP ProLiant ML110 Generation 5 Servers....................................................... 16
Hard drive LED cable option..................................................................................................................... 23
Installing the LED cable (ML110 G4)................................................................................................ 24
Installing the LED cable (ML150 G3)................................................................................................ 27
Installing media devices with rails.................................................................................................... 34
Memory options...................................................................................................................................... 41
Installing an expansion board with an external retainer...................................................................... 45
Contents
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Troubleshooting.......................................................................................................................... 55
General hardware problems........................................................................................................... 73
System open circuits and short circuits.............................................................................................. 83
Mouse and keyboard problems....................................................................................................... 85
Network controller problems........................................................................................................... 87
When to reconfigure or reload software........................................................................................... 90
Linux operating systems.................................................................................................................. 91
Application software problems........................................................................................................ 91
ROMPaq utility diskette or USB drive key.......................................................................................... 92
Current firmware versions............................................................................................................... 93
Regulatory compliance identification numbers............................................................................................. 96
Federal Communications Commission notice............................................................................................... 96
Contents
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FCC Notice, Class A Equipment...................................................................................................... 96
Cables................................................................................................................................................... 97
Disposal of waste equipment by users in private households in the European Union......................................... 98
BSMI notice............................................................................................................................................ 99
Electrostatic discharge............................................................................................................... 102
Preventing electrostatic discharge............................................................................................................ 102
Grounding methods to prevent electrostatic discharge................................................................................ 102
HP contact information........................................................................................................................... 103
Contents
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Server operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
3.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
Press the Power On/Standby button to place the server in standby mode. When the server activates
standby power mode, the system power LED changes to amber.
4.
Disconnect the power cords.
The system is now without power.
Server operations
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Server setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
Hardware support
o
o
o
6-hour call-to-repair
4-hour 24x7 same day
4-hour same business day
•
•
Software support
o
o
Microsoft®
Linux
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
•
Startup and implementation services for both hardware and software
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, see the rack resource kit documentation.
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Space and airflow requirements
Tower server
Server setup
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In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for
proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
•
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Server setup
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CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•
•
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Rack warnings
Server setup
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WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 11)."
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
For detailed information on configuring the server, see the server installation sheet.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
To install an operating system on the server, insert the operating system CD into the CD-ROM drive and
reboot the server. This process may require you to obtain additional drivers from the Easy Set-up CD or the
support CD shipped with the server, or the CD that shipped with the option. The drivers may have updates
Follow the on-screen instructions to begin the installation process.
Registering the server
Server setup 10
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Loosen the two thumbscrews located on the server rear panel, if applicable.
Slide the access panel back about 1.5 cm (0.5 in).
Lift and remove the access panel.
To install the component, reverse the removal procedure.
Processor option
This section provides the following procedures:
•
•
Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2
•
•
For more information on installing a processor in a specific server, see the documentation that ships with the
processor option kit.
Hardware options installation 11
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Installing a processor in HP ProLiant ML150 Generation 3 and
Generation 5 Servers
HP ProLiant ML150 Generation 3 and Generation 5 Servers support single- and dual-processor operation.
With two processors installed, the server supports boot functions through the processor installed in processor
socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a
processor failure message.
The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor.
CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or
cache sizes. Refer to the label on the processor heatsink for a description of the processor.
IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.
To install a processor:
1.
2.
3.
4.
Extend the server from the rack.
Open the processor retaining latch and the processor socket retaining bracket.
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5.
Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
6.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
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7.
Align the processor installation tool with the socket and install the processor.
8.
Press down firmly until the processor installation tool clicks and separates from the processor, and then
remove the processor installation tool.
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9.
Close the processor socket retaining bracket and the processor retaining latch.
10. Install the heatsink. See the server installation sheet.
11. Install the access panel.
Installing a processor in HP ProLiant ML110 (G2, G3, and G4)
and ProLiant ML150 Generation 2 Servers
CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix
single- and dual-core processors or processors with different speeds or cache sizes.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Open the processor retaining bracket.
Release the processor locking lever.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
6.
Install the processor and close the processor retaining bracket. Refer to the installation sheet for
server-specific installation instructions.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to
completely close the processor locking lever.
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7.
8.
Install the heatsink. Refer to the installation sheet for server-specific installation instructions.
Install the PPM (if applicable). Refer to the server hood labels or user documentation for specific
information on how to install a PPM.
9.
Install the access panel.
Installing a processor in HP ProLiant ML110 Generation 5 Servers
The server uses an embedded PPM as a DC-to-DC converter to provide the proper power to the processor.
To install the component:
1.
2.
3.
Extend the server from the rack.
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4.
Open the processor retaining latch and the processor socket retaining bracket.
5.
Remove the processor socket protective cover.
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6.
Install the processor.
7.
Close the processor socket retaining bracket and the processor retaining latch.
8.
9.
Install the heatsink. See the server installation sheet.
Install the access panel.
Installing a processor in HP ProLiant ML115 and ML115
Generation 5 Servers
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To help avoid damage to the processor and system board, do not install the
processor without using the processor installation tool.
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IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To install the component:
1.
2.
3.
Remove the heatsink fan and the heatsink. For more information, see the server installation sheet.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
4.
Open the processor locking lever.
5.
6.
Install the processor.
Close the processor locking lever.
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CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to
completely close the processor locking lever.
7.
8.
Install the heatsink and the heatsink fan. For more information, see the server installation sheet.
Install the access panel.
SAS or SATA hard drive options
Some HP ProLiant 100 Series servers support SAS and SATA drives depending on the controller
configuration.
ProLiant server
SATA support
SAS support
Maximum drives
Embedded
Optional HBA
4
ProLiant ML110 G4 and G5 Servers
Embedded
Optional HBA
4
ProLiant ML115 and ML115 G5
Servers
Embedded
Embedded
Optional HBA
Optional HBA
6
8
ProLiant ML150 G3 Server
ProLiant ML150 G5 Server
For optimal performance, avoid mixing SAS and SATA hard drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
IMPORTANT: If only one hard drive is installed, install it in the bay with the lowest device
number. For device numbering and drive installation guidelines, refer to "SAS and SATA hard
IMPORTANT: Some ProLiant 100 Series servers support hot-plug functionality when an optional
SAS or SATA Smart Array controller is installed. For more information, see the installation sheet
that ships with the server.
To install the component:
1.
2.
Open the bezel, if applicable.
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3.
Remove the hard drive blank.
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4.
Prepare the hard drive.
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Installing the LED cable (ML110 G4)
Connector location (ML110 G4)
Cabling an HP Smart Array E200 controller card (ML110 G4)
1.
2.
3.
Install an HP Smart Array E200 controller card.
For more information, see the documentation that ships with the option and see "Expansion board
4.
5.
Connect the LED cable to the controller card and to the system board.
Open the cable clamp.
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6.
Secure the cable with the cable clamp.
7.
8.
Install the access panel.
Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML110
G4)
IMPORTANT: The LED cable must be connected to the HP 8 Internal Port SAS/SATA Host Bus
Adapter card before the card is installed in the server. If the card is already installed, remove it
before connecting the cable. For more information, see the HP ProLiant ML110 Generation 4
Server Maintenance and Service Guide.
1.
2.
3.
4.
Connect the LED cable to the card.
Install the card.
For more information, see the documentation that ships with the option and see "Expansion board
5.
Connect the LED cable to the system board.
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Installing the LED cable (ML150 G3)
Connector location (ML150 G3)
Cabling an HP Smart Array E200 controller card (ML150 G3)
1.
2.
3.
Install the card.
For more information, see the documentation that ships with the option and see "Expansion board
4.
5.
Connect the LED cable to the card and to the system board.
Unfasten the cable tie.
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6.
Secure the cable with the cable tie.
7.
8.
Install the access panel.
Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150
G3)
1.
2.
3.
Install the card.
For more information, see the documentation that ships with the option and see "Expansion board
4.
5.
Connect the LED cable to the card and to the system board.
Unfasten the cable tie.
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6.
Secure the cable with the cable tie.
7.
8.
Install the access panel.
Installing the LED cable (ML110 G5, ML115 G5, and ML150 G5)
Connector locations (ML110 G5, ML115 G5, and ML150 G5)
•
HP ProLiant ML110 Generation 5 Server
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•
•
•
HP ProLiant ML115 Server
HP ProLiant ML115 Generation 5 Server
HP ProLiant ML150 Generation 5 Server
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•
HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card
•
HP Int-4 Ext port, PCI-E SAS RAID storage controller card
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•
HP Smart Array E200 controller card
Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5)
1.
2.
3.
Install the storage controller card.
For more information, see the documentation that ships with the option and see "Expansion board
4.
5.
6.
Connect the LED cable to the storage controller card.
Secure the cable with the cable clamp.
Connect the LED cable to the system board.
o
HP ProLiant ML110 Generation 5 Server
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Removable media device options
Depending on the model, ProLiant 100 Series servers require different installation procedures for media
devices.
Server
Device support
Procedure
Half-height and full-height
Installing media devices with a media latch (on
ProLiant ML110 G2 Server
Half-height
Half-height
Half-height
Half-height
Half-height
Installing media devices with screws (on page
ProLiant ML110 G3 Server
ProLiant ML110 G4 Server
ProLiant ML110 G5 Server
ProLiant ML115 Server
Installing media devices with screws (on page
Installing media devices with screws (on page
Installing media devices with screws (on page
Installing media devices with screws (on page
ProLiant ML115 G5 Server
Half-height
ProLiant ML150 G2 Server
ProLiant ML150 G3 Server
Half-height and full-height
Installing media devices with screws (on page
Half-height and full-height
Installing media devices with wire retainers (on
ProLiant ML150 G5 Server
Installing media devices with rails
NOTE: This process only represents one installation method. For specific instructions for
installing the media device into the server, refer to the installation sheet for your specific server.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Access the removable media cage.
Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
6.
Depending on the server, obtain the screws from one of the following locations:
o
o
o
Bezel blank
Chassis
Accessory kit
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7.
8.
9.
Install the rails on to the device.
Slide the media device part of the way into the bay.
Connect the four-pin power cable to the full-height or half-height drive.
10. Connect the device cable to the device and the system board or to an expansion board as directed by
the option documentation.
11. Slide the media drive fully into the bay until it is seated securely.
Installing media devices with screws
NOTE: This process only represents one installation method. For specific instructions for
installing the media device into the server, refer to the installation sheet for your specific server.
1.
2.
Extend the server from the rack, if applicable.
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3.
4.
5.
Access the removable media cage.
Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
6.
7.
Depending on the server, obtain the screws from one of the following locations:
o
o
o
Bezel blank
Chassis
Accessory kit
Install the screws on the media device:
For the HP ProLiant ML110 Generation 5 Server, install the screws in the top screw holes.
o
o
For all other servers, install the screws in the bottom screw holes.
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8.
Slide the media device part of the way into the bay.
9.
Connect the four-pin power cable to the full-height or half-height drive.
10. Connect the device cable to the device and the system board or to an expansion board as directed by
the option documentation.
11. Slide the media drive fully into the bay until it is seated securely.
Installing media devices with a media latch
NOTE: This process only represents one installation method. For specific instructions for
installing the media device into the server, refer to the installation sheet for your specific server.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Access the removable media cage.
Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
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6.
Slide the media device into the bay until it clicks.
7.
8.
Connect the four-pin power cable to the media drive.
Connect the device cable to the device and the system board or to an expansion board, as directed by
the option documentation.
9.
Slide the media drive fully into the bay until it is seated securely.
Installing media devices with wire retainers
Installing a half-height media device
NOTE: This process only represents one installation method. For specific instructions for
installing the media device into the server, refer to the installation sheet for your specific server.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Access the removable media cage.
Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
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6.
Release the media bay retainers and slide the half-height media device part of the way into the bay.
7.
8.
Connect the four-pin power cable to the half-height drive.
Connect the device cable to the device and the system board or to an expansion board, as directed by
the option documentation.
9.
Slide the media drive fully into the bay until it is seated securely.
10. Close the media bay retainers.
Installing a full-height media device
NOTE: This process only represents one installation method. For specific instructions for
installing the media device into the server, refer to the installation sheet for your specific server.
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Access the removable media cage.
Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
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6.
Open the media bay retainers and install the media bay plate.
7.
8.
Tighten the media bay plate screw.
Remove the media bay support wire.
9.
Slide the full-height media device part of the way into the bay.
10. Connect the four-pin power cable to the full-height device.
11. Connect the device cable to the device and the system board or to an expansion board, as directed by
the option documentation.
12. Slide the media drive fully into the bay until it is seated securely.
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13. Secure the media bay screws.
14. Close the media bay retainers.
Memory options
For server-specific memory installation guidelines, refer to the installation sheet that ships with the server.
Interleaving and non-interleaving memory configuration
This server supports both interleaving and non-interleaving memory configurations. Interleaving memory
increases bandwidth by allowing simultaneous access to more than one block of data (for example,
overlapping Read-Writes). This is accomplished by dividing the system memory between pairs of DIMMs and
Writing-Reading blocks of data to/from both simultaneously. In order to take advantage of memory
interleaving, identical DIMMs must be installed in pairs. DIMMs can also be installed singularly in slot 1 only
if memory interleaving is not desired.
Installing DIMMs
1.
2.
3.
4.
Extend the server from the rack, if applicable.
Open the DIMM slot latches.
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5.
Install the DIMM. Refer to the installation sheet for server-specific configuration and population
guidelines.
6.
Expansion board options
Depending on the model, HP ProLiant 100 Series servers use one of the following methods to retain
expansion boards within the server:
•
•
•
A single expansion board retainer for all expansion boards (internal)
Individual retainers for each expansion board
A single expansion board retainer for all expansion boards (external)
This document provides the following procedures for installing expansion boards into HP ProLiant 100 Series
servers:
•
•
•
Installing an expansion board with a single retainer
Installing an expansion board with individual retainers
Installing an expansion board with an external retainer
For server-specific expansion board installation instructions, refer to the installation sheet that ships with the
server.
Installing an expansion board with a single retainer
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
To install the component:
1.
2.
3.
Extend the server from the rack, if applicable.
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4.
Remove the expansion slot cover retainer.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
5.
Remove the expansion slot cover.
IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are
installing a board.
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6.
Install the expansion board.
7.
8.
To secure the board, close the expansion slot latch.
Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board for more information.
9.
Install the expansion slot cover retainer.
10. Install the access panel.
Installing an expansion board with individual retainers
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
To install the component:
1.
2.
3.
4.
Extend the server from the rack, if applicable.
Open the slot cover retainer.
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CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
5.
Remove the expansion slot cover.
IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are
installing a board.
6.
Install the expansion board.
7.
8.
To secure the board, close the expansion slot latch.
Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board for more information.
9.
Install the access panel.
Installing an expansion board with an external retainer
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
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To install the component:
1.
2.
3.
4.
Extend the server from the rack, if applicable.
Remove the expansion slot cover retainer.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
5.
Remove the expansion slot cover.
IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are
installing a board.
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6.
Install the expansion board.
7.
8.
To secure the board, close the expansion slot latch.
Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board for more information.
9.
Install the expansion slot cover retainer.
10. Install the access panel.
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Server software and configuration utilities
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software
& Firmware. Then, enter your product name in the Find an HP product field and click Go.
HP Insight Diagnostics
The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be
sure it is operating properly. The utility has online help and can be accessed using the Easy Set-up CD or the
support CD.
Keeping the system current
Drivers
HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and
IMPORTANT: Always perform a backup before installing or updating device drivers.
Subscriber's choice
HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive
personalized email product tips, feature articles, driver and support alerts, or other notifications.
To create a profile and select notifications, refer to the HP website
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
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Embedded SATA RAID feature
HP provides the SATA RAID feature through use of the HP Storage Manager. For the embedded SATA
controller in the system, this feature enables the following RAID functionality:
•
RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4, and G5 Servers; the HP ProLiant ML115 and ML115
G5 Servers; and HP ProLiant ML150 G2 and G3 Servers
•
RAID 5 for the HP ProLiant ML115 and ML115 G5 Servers
Required hardware
Installing the Embedded SATA RAID driver requires a diskette drive or a CD-ROM drive.
In a Microsoft® Windows® OS environment, driver installation is supported only with a USB diskette drive
or LO100 Virtual Floppy for the following servers:
•
•
•
HP ProLiant ML110 G4 Server
HP ProLiant ML115 and ML115 G5 Servers
HP ProLiant ML150 G3 and G5 Servers
Some servers do not ship with these drives as standard hardware.
Diskette and CD-ROM drive options
To acquire a diskette drive option or CD-ROM drive option for a server, contact an HP authorized reseller.
For the name of the nearest HP authorized reseller:
•
•
•
In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives
LO100 Advanced provides diskette drive and CD-ROM drive functionality through the LO100 Virtual Floppy
and CD-ROM features.
For detailed information about LO100 Advanced, refer to the HP Integrated Lights-Out User Guide on the HP
Creating a diskette image
Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions
click the link for "Support and Drivers."
Installing the Embedded SATA RAID driver with a USB diskette drive
1.
2.
3.
Boot the server, and then press F10 to enter the ROM-Based Setup Utility (RBSU).
Enable the Embedded SATA RAID option under the Advanced Options section.
Exit RBSU. The server will reboot.
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4.
5.
When prompted, press F8 to enter the HP Embedded SATA RAID Setup.
Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue.
For information about creating arrays, see the following documentation:
o
HP Embedded SATA RAID Controller User Guide on the HP website
o
nVidia ForceWare Software MediaShield User's Guide on the HP website
6.
Install the operating system.
For information about installing an operating system, see the documentation that shipped with the server.
Installing the Embedded SATA RAID driver using Virtual Floppy
IMPORTANT: The LO100 option kit is required to use the Virtual Floppy feature. For more
information, see the HP ProLiant Lights-Out Remote Management User Guide on the HP website
1.
2.
3.
4.
5.
Ensure that a network cable is connected to the LO100 NIC port on the rear of the server.
Boot the server, and then press F10 to enter the ROM-Based Setup Utility (RBSU).
Enable the Embedded SATA RAID option under the Advanced Options section.
Exit RBSU. The server will reboot.
Create the diskette.
For more information about Virtual Floppy, see the HP ProLiant Lights-Out Remote Management User
6.
7.
Insert the driver diskette into the remote PC diskette drive.
Use LO100 Virtual Floppy to access the PC diskette drive.
For more information about Virtual Floppy, see the HP ProLiant Lights-Out Remote Management User
8.
9.
Install the operating system.
Configuring the SATA RAID feature
To configure the SATA RAID feature, do the following:
1.
2.
Enabling SATA RAID functionality in the BIOS Setup Utility
ProLiant ML110 Generation 3 Server
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration
process erases all data on the hard drives.
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1.
2.
Power up the server. If the server is already powered, save all data, exit all open applications, and
restart.
NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the
RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS
media.
During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you
will need to restart the server.
3.
4.
5.
6.
In the Advanced menu screen, select IDE Configuration.
Select the ATA/IDE Configuration>Enhanced field.
Set the Configure SATA field to Enabled.
Press F10, then select Yes to save the changes and close BIOS Setup Utility. The server automatically
reboots.
7.
ProLiant ML110 Generation 2, ML110 Generation 4, ML110 Generation 5, ML150
Generation 2, and ML150 Generation 3 Servers
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration
process erases all data on the hard drives.
1.
Power up the server. If the server is already powered, save all data, exit all open applications, and
restart.
NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the
RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS
media.
2.
During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you
will need to restart the server.
3.
4.
5.
6.
7.
In the Advanced menu screen, select Advanced Chipset Control.
Set the Serial ATA field to Enabled.
Select the SATA Controller Mode Option>Enhanced field.
Set the SATA RAID Enable field to Enabled.
Press F10, then select Yes to save the changes and close BIOS Setup Utility. The server automatically
reboots.
8.
ProLiant ML150 Generation 5 Servers
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration
process erases all data on the hard drives.
1.
Power up the server. If the server is already powered, save all data, exit all open applications, and
restart.
NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the
RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS
media.
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2.
During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you
will need to restart the server.
3.
4.
5.
In the Advanced menu screen, select Hard Disk Configuration.
Set the Configure Controller 1 field to RAID.
Press F10, then select Yes to save the changes and close BIOS Setup Utility. The server automatically
reboots.
6.
ProLiant ML115 and ML115 G5 Servers
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration
process erases all data on the hard drives.
1.
Power up the server. If the server is already powered, save all data, exit all open applications, and
restart.
NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the
RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS
media.
2.
During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you
will need to restart the server.
3.
4.
5.
6.
7.
In the Advanced menu screen, select HDD Configuration.
Select the SATA RAID Setup field.
Set the SATA RAID Function field to Enabled.
Set the appropriate SATA channels for RAID to Enabled.
Press F10, then select OK to save the changes and close BIOS Setup Utility. The server automatically
reboots.
8.
Creating a RAID volume
Servers with Intel® Celeron®, Xeon®, Pentium® 4, and Pentium® D processors
1.
2.
After the system reboots, activate the RAID Configuration Utility:
o
o
For ProLiant ML110 G2 and ML150 G2 Servers, press CTRL+A.
For ProLiant ML110 G3, G4, G5, and ML150 G3 Servers, press F8.
3.
4.
5.
From the Option menu, select Array Configuration Utility.
Verify that two SATA drives are installed.
In the Main menu screen, select Create Array from the main menu. The system prompts a selection of
RAID 0, RAID 1, or RAID 10.
6.
Select a RAID level.
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration
process erases all data on the hard drives.
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7.
8.
Press Esc. The system automatically configures the RAID level, erasing all existing data on the hard
drives. This process can take up to 50 minutes, depending on drive capacity.
After configuration is complete, press Esc to exit the utility.
For more information on configuring the SATA RAID feature, see the HP Embedded SATA RAID Controller
Servers with AMD Opteron™, AMD Athlon™, and AMD Sempron™ processors and
nVidia chipset
1.
2.
After the system reboots, the Option ROM status message appears on the screen. Press F8 to enter the
nVidia MediaShield Utility Option ROM user interface.
3.
4.
5.
6.
7.
8.
9.
Use the up and down arrow keys to select the RAID mode.
Press Tab to select Free Disks.
Use the up and down arrow keys to select the disks on which the array will be created.
Use the left and right arrow keys to move the selected drives to the New Array Disks window.
Press F7 to begin creating a new array.
Press Y to clear disk data.
Press Ctrl+X to exit the Option ROM user interface.
For more information on configuring the SATA RAID feature, see the nVidia ForceWare Software
USB diskette and CD-ROM drives
For driver installation purposes, a USB diskette drive and USB CD-ROM drive are sufficient, unless otherwise
indicated in driver-specific documentation.
NOTE: Do not use a USB drive key in place of the diskette drive. The OS does not support driver
installation from a USB drive key.
NOTE: HP recommends the use of HP standard USB disk drives.
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
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Installing an operating system
To install an OS, download the SATA RAID driver and create a driver diskette with the software and
Installing a supported Microsoft® Windows® OS
1.
Insert the OS CD and reboot the system.
2.
When prompted, press the F6 key to install a third-party driver.
NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system
fails to recognize the controller, restart this procedure.
3.
4.
Insert the SATA RAID driver diskette created earlier. The system prompts the next action.
Press the S key to specify the driver from the diskette. Then, press the Enter key. The OS searches the
diskette for a suitable driver.
5.
6.
After locating the Adaptec Embedded Serial ATA HostRAID driver, press Enter.
Follow the remaining on-screen instructions to complete the installation.
Installing a supported Linux or NetWare OS
To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller, refer to the
OS documentation.
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Troubleshooting
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1.
2.
3.
4.
Prepare the server for diagnosis.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
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This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
20.41 - 27.22 kg WARNING: To reduce the risk of personal injury or damage to the equipment, observe
47.18 - 60 lb
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
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WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for manual
handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
20.41 - 27.22 kg
47.18 - 60 lb
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
•
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 48) and use the survey page to view the current configuration or
to compare it to previous configurations.
•
•
Refer to your hardware and software records for information.
Refer to server LEDs and their statuses.
Preparing the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. Refer to the server documentation for required environmental conditions.
2.
3.
4.
Record any error messages displayed by the system.
Remove all diskettes and CDs from the media drives.
Power down the server and peripheral devices if you will be diagnosing the server offline. Always
perform an orderly shutdown, if possible. This means you must:
a. Exit any applications.
b. Exit the operating system.
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server). Do not disconnect the printer if you want to use it to print error messages.
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6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
HP recommends you have access to the server documentation for server-specific information.
Common problem resolution
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
•
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
•
•
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware updates
Download firmware updates from the following locations:
•
•
The most recent version of a particular server or option firmware from the HP Support website
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•
Components for option firmware updates available from the HP Support website
HP offers a subscription service that can provide notification of firmware updates. For more information, see
DIMM handling guidelines
CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the
system board connector.
When handling a DIMM, observe the following guidelines:
•
•
•
•
•
•
Always hold DIMMs by the side edges only.
Avoid touching the connectors on the bottom of the DIMM.
Never wrap your fingers around a DIMM.
Avoid touching the components on the sides of the DIMM.
Never bend or flex the DIMM.
When installing a DIMM, observe the following guidelines:
•
•
•
Before seating the DIMM, align the DIMM with the slot.
To align and seat the DIMM, use two fingers to hold the DIMM along the side edges.
To seat the DIMM, use two fingers to apply gentle pressure along the top of the DIMM.
For more information, see the HP website
Hard drive guidelines
SAS and SATA hard drive guidelines
When adding hard drives to the server, observe the following general guidelines:
•
•
•
The system automatically sets all drive numbers.
If only one hard drive is used, install it in the bay with the lowest drive number.
Drives must be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.
SCSI hard drive guidelines
•
•
Each SCSI drive must have a unique ID.
The system automatically sets all SCSI IDs.
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•
•
If only one SCSI hard drive is used, install it in the bay with the lowest number.
Drives must be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Hot-plug SCSI hard drive LED combinations
Activity
LED (1)
Online
LED (2)
Fault LED Interpretation
(3)
On or off Flashing
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On, off, or
flashing
On
Off
The drive is online and is configured as part of an array.
On, off, or
flashing
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
capacity upgrade is in progress, you may replace the drive online.
Flashing
Off
Off
Off
Do not remove the drive. Removing a drive may terminate the current
operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
On or
flashing
Do not remove the drive.
On
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
Flashing
Flashing
Do not remove the drive. Removing a drive may cause data loss in
non-fault-tolerant configurations.
Flashing
One or more of the following conditions may exist:
•
The drive is part of an array being selected by an array
configuration utility
•
•
Drive Identification has been selected in HP SIM
The drive firmware is being updated
Off
Off
On
Off
The drive has been placed offline due to hard disk drive failure or
subsystem communication failure.
You may need to replace the drive.
Off
Off
One or more of the following conditions may exist:
•
•
The drive is not configured as part of an array
The drive is configured as part of an array, but it is a replacement
drive that is not being accessed or being rebuilt yet
The drive is configured as an online spare
•
If the drive is connected to an array controller, you may replace the
drive online.
SAS and SATA hard drive LED combinations
NOTE: Predictive failure alerts can occur only when the server is connected to a Smart Array
controller.
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing
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Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
On
Off
The drive is online, but it is not active currently.
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
Flashing regularly
(1 Hz)
undergoing capacity expansion or stripe migration.
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly
Off
The drive is active, and it is operating normally.
Flashing irregularly
Off
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 61)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
•
•
•
•
Start diagnosis flowchart
Use the following flowchart and table to start the diagnostic process.
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Item
See
1
2
3
4
5
General diagnosis flowchart
The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not correct the problem, use the following flowchart.
Item
See
1
2
3
4
The most recent version of a particular server or option
firmware is available on the HP website
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Item
See
5
6
•
Server maintenance and service guide, located on the
Easy Set-up CD, the support CD, or the HP website
•
•
Server maintenance and service guide, located on the
Easy Set-up CD, the support CD, or the HP website
7
•
•
Server maintenance and service guide, located on the
Easy Set-up CD, the support CD, or the HP website
8
9
•
•
"Server information you need"
"Operating system information you need"
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NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
See
Item
Server maintenance and service guide, located on the Easy Set-up CD, the
support CD, or the HP website
1
2
3
4
5
•
•
Server maintenance and service guide, located on the Easy Set-up CD,
the support CD, or the HP website
6
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POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
•
•
Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
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Item
See
Server maintenance and service guide, located on the Easy Set-up CD, the
support CD, or the HP website
1
2
3
4
•
•
Server maintenance and service guide, located on the Easy Set-up CD,
the support CD, or the HP website
5
6
•
•
"Server information you need"
"Operating system information you need"
7
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Item
See
3
4
•
•
Server maintenance and service guide, located on the Easy Set-up CD,
the support CD, or the HP website
5
Server fault indications flowchart
Symptom: Server boots, but the internal health LED or external health LED is red or amber.
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NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
Improperly seated or faulty internal or external component
Unsupported component installed
Redundancy failure
System overtemperature condition
Item
See
Server maintenance and service guide, located on the Easy Set-up CD, the
support CD, or the HP website
1
2
3
4
•
•
Server maintenance and service guide, located on the Easy Set-up CD,
the support CD, or the HP website
5
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Power problems
Power source problems
Action:
1.
2.
Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that
returns to its original position after being pressed, be sure you press the switch firmly.
Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power
source meets applicable standards.
3.
4.
5.
6.
7.
Replace the power cord with a known functional power cord to be sure it is not faulty.
Replace the power strip with a known functional power strip to be sure it is not faulty.
Have a qualified electrician check the line voltage to be sure it meets the required specifications.
Be sure the proper circuit breaker is in the On position.
If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure
there is sufficient power allocation to support the server. For more information, see the following
documents:
o
The HP Power Capping and HP Dynamic Power Capping for ProLiant servers technology brief on
the HP website
o
The HP BladeSystem Onboard Administrator User Guide on the HP website
8.
Power supply problems
Action:
1.
2.
If the power supplies have LEDs, be sure they indicate that each power supply is working properly. Refer
to the server documentation. If LEDs indicate a problem with a power supply, replace the power supply.
3.
Be sure the system has enough power, particularly if you recently added hardware, such as hard drives.
Additional power supplies may be required. Use the server documentation for product-specific
information.
UPS problems
UPS is not working properly
Action:
1.
2.
3.
Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for
details.
Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the
switch.
Be sure the UPS software is updated to the latest version. Use the Power Management software located
on the Power Management CD.
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4.
Be sure the power cord is the correct type for the UPS and the country in which the server is located. See
the UPS reference guide for specifications.
5.
6.
Be sure the line cord is connected.
Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly,
contact an authorized service provider.
7.
8.
9.
Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS
documentation.
If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can
be turned off through the configuration mode on the front panel.
Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air
conditioning outage has occurred.
NOTE: The optimal operating temperature for UPS batteries is 25°C (77°F). For approximately
every 8°C to 10°C (16°F to 18°F) average increase in ambient temperature above the optimal
temperature, battery life is reduced by 50 percent.
Low battery warning is displayed
Action:
1.
2.
Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries, and then test the
batteries. Replace the batteries if necessary.
Be sure the alarm is set appropriately by changing the amount of time given before a low battery
warning. Refer to the UPS documentation for instructions.
One or more LEDs on the UPS is red
Action: Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of
the error.
General hardware problems
Problems with new hardware
Action:
1.
2.
Refer to the server documentation to be sure the hardware being installed is a supported option on the
server. Remove unsupported hardware.
Refer to the release notes included with the hardware to be sure the problem is not caused by a last
minute change to the hardware release. If no documentation is available, refer to the HP support
3.
Be sure the new hardware is installed properly. Refer to the device, server, and operating system
documentation to be sure all requirements are met.
Common problems include:
o
o
o
o
Incomplete population of a memory bank
Installation of a processor without a corresponding PPM
Installation of a SCSI device without termination or without proper ID settings
Setting of an IDE device to Primary/Secondary when the other device is set to CS
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o
Connection of the data cable, but not the power cable, of a new device
4.
5.
6.
Be sure no memory, I/O, or interrupt conflicts exist.
Be sure all cables are connected to the correct locations and are the correct lengths. For more
information, refer to the server documentation.
7.
8.
Be sure other components were not unseated accidentally during the installation of the new hardware
component.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current. For example, if you are using a Smart Array controller, you need the latest Smart
Array Controller device driver.
9.
Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before
installing the correct drivers.
10. Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to
be sure all system components recognize the changes. If you do not run the utility, you may receive a
POST error message indicating a configuration error. After you check the settings in the BIOS setup
menu, press the F10 key to save and exit the utility, and then restart the server.
11. Be sure all switch settings are set correctly. For additional information about required switch settings,
refer to the labels located on the inside of the server access panel or the server documentation.
12. Be sure all boards are properly installed in the server.
14. Uninstall the new hardware.
Unknown problem
Action:
1.
2.
Disconnect power to the server.
Following the guidelines and cautionary information in the server documentation, strip the server to its
most basic configuration by removing every card or device that is not necessary to start the server. Keep
the monitor connected to view the server startup process.
3.
Reconnect power, and then power the system on.
o
CAUTION: Only authorized technicians trained by HP should attempt to remove the system
o
o
If the system fails in this minimum configuration, one of the primary components has failed. If you
have already verified that the processor, PPM, power supply, and memory are working before
getting to this point, replace the system board. If not, be sure each of those components is working.
If the system boots and video is working, add each component back to the server one at a time,
restarting the server after each component is added to determine if that component is the cause of
the problem. When adding each component back to the server, be sure to disconnect power to the
server and follow the guidelines and cautionary information in the server documentation.
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Third-party device problems
Action:
1.
Refer to the server and operating system documentation to be sure the server and operating system
support the device.
2.
3.
Be sure the latest device drivers are installed.
Refer to the device documentation to be sure the device is properly installed. For example, a third-party
PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively.
Testing the device
Action:
1.
Uninstall the device.
If the server works with the device removed and uninstalled, a problem exists with the device, the server
does not support the device, or a conflict exists with another device.
2.
3.
If the device is the only device on a bus, be sure the bus works by installing a different device on the bus.
Restarting the server each time to determine if the device is working, move the device:
a. To a different slot on the same bus (not applicable for PCI Express)
b. To a PCI, PCI-X, or PCI Express slot on a different bus
c. To the same slot in another working server of the same or similar design
If the board works in any of these slots, either the original slot is bad or the board was not properly
seated. Reinsert the board into the original slot to verify.
4.
5.
If you are testing a board (or a device that connects to a board):
a. Test the board with all other boards removed.
b. Test the server with only that board removed.
CAUTION: Clearing NVRAM deletes the configuration information. Refer to the server
documentation for complete instructions before performing this operation or data loss could
occur.
Clearing NVRAM can resolve various problems. Clear the NVRAM, but do not use the backup .SCI file
if prompted. Have available any .CFG, .OVL, or .PCF files that are required.
Internal system problems
CD-ROM and DVD drive problems
System does not boot from the drive
Action:
1.
2.
Be sure the drive boot order is set so that the server boots from the CD-ROM drive first.
If the CD-ROM drive jumpers are set to CS (the factory default), be sure the CD-ROM drive is installed
as device 0 on the cable so that it is in position for the server to boot from the drive.
3.
4.
Be sure the media from which you are attempting to boot is not damaged and is a bootable CD.
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5.
If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation
to be sure both support booting from a USB CD-ROM drive.
Data read from the drive is inconsistent, or drive cannot read data
Action:
1.
2.
Clean the drive and media.
If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and
any adhesive residue.
3.
Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting
a DVD into a drive that only supports CDs.
Drive is not detected
Action:
1.
2.
3.
Refer to the drive documentation to be sure cables are connected as required.
Be sure the cables are working properly. Replace with known functional cables to test whether the
original cables were faulty.
4.
Be sure the correct, current driver is installed.
DAT drive problems
Sense error codes are displayed
Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes.
DAT drive error or failure occurs
Action:
1.
2.
Be sure drivers, software, and firmware are upgraded to the latest revisions.
Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the
possible cause of the failure.
DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using
marginal or bad media. Be sure you are following the proper cleaning procedures described in the
device and server documentation.
NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write
head. If using new tapes for backup, clean the DAT drive frequently.
DAT drive is providing poor performance
Action: Be sure the drive is not being used to backup more data than is recommended for the drive. DAT
drives are designed with optimum and maximum data backup sizes. Refer to the drive documentation to
determine the appropriate data backup size for the drive.
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Latest firmware indicates a defective tape, or head clogs occur regularly
Action: Replace the tape.
Other errors are occurring
Action: Replace the drive.
Diskette drive problems
Diskette drive light stays on
Action:
1.
2.
3.
4.
Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems).
Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive.
Be sure the diskette drive is cabled properly. Refer to the server documentation.
A problem has occurred with a diskette transaction
Action: Be sure the directory structure on the diskette is not bad. Run the diskette utility to check for
fragmentation (CHKDSK on some systems).
Diskette drive cannot read a diskette
Action:
1.
2.
If the diskette is not formatted, format the diskette.
Check the type of drive you are using and be sure you are using the correct diskette type.
Drive is not found
Non-system disk message is displayed
Action:
1.
2.
Remove the non-system diskette from the drive.
Check for and disconnect any non-bootable USB devices.
Diskette drive cannot write to a diskette
Action:
1.
2.
3.
4.
If the diskette is not formatted, format the diskette.
Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection.
Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement.
Be sure enough space is available on the diskette.
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DLT drive problems
Server cannot write to tape
Action:
•
If the drive cleaning light is on, clean the drive.
NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that
limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning
tape to clean the drive.
•
If the tape is write protected, remove the write protection. If the tape still does not work, insert another
tape into the drive to see if the original tape is faulty.
•
•
Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive.
Check each tape cartridge that has been used in the drive to verify its condition and inspect its tape
leader to verify it is not damaged and is in the correct position. After you locate any bad cartridges,
dispose of them. A working tape drive may drop its leader when using bad cartridges, indicating that
they need replacing. If bad cartridges are found, you will need to inspect the DLT drives leader
assembly.
o
To examine the cartridge take-up leader, tilt the cartridge receiver door on the front of the drive and
look inside to see that the drive leader is connected to the buckling link-hook.
o
To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look
inside to see that the drive leader is connected to the buckling link-hook, which should be engaged
in the leader slot.
DLT drive failure occurs
Action:
•
•
•
Be sure the power and signal cables are properly connected.
Be sure the power and signal cable connectors are not damaged.
If the drive is connected to a nonembedded controller, be sure the controller is properly seated.
DLT drive does not read tape
Action:
•
•
•
Be sure the drive is seated.
Be sure the drive is installed properly.
Check each tape cartridge that has been used in the drive to see if a leader was dropped. After you
locate any bad cartridges, dispose of them. A working tape drive will drop the leader of a bad
cartridge, indicating that the cartridge needs replacing.
•
Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive.
Server cannot find the DLT drive
Action:
•
Be sure a device conflict does not exist. Check for duplicate SCSI IDs in use and refer to the
documentation of the DLT drive and the array controller to be sure they are compatible.
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•
Be sure the maximum number of drives per controller has not been exceeded. Refer to the controller
documentation to determine the capacity of the controller.
NOTE: It is recommended that no more than two DLT drives per bus exist.
•
•
If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN
connector on the back of the drive, be sure the SCSI terminator is connected.
DLT drives can be daisy chained, but do not connect more than three units per SCSI controller. The last
DLT drive in the chain requires the SCSI terminator.
Check cables for damaged or bent connectors.
An error occurs during backup, but the backup is completed
Action: Contact the software vendor for more information about the message. If the error does not disrupt the
backup, you may be able to ignore the error.
Fan problems
General fan problems are occurring
Action:
1.
Be sure the fans are properly seated and working.
a. Follow the procedures and warnings in the server documentation for removing the access panels
and accessing and replacing fans.
b. Unseat, and then reseat, each fan according to the proper procedures.
c. Replace the access panels, and then attempt to restart the server.
2.
3.
Be sure the fan configuration meets the functional requirements of the server. Refer to the server
documentation.
Be sure no ventilation problems exist. If you have been operating the server for an extended period of
time with the access panel removed, airflow may have been impeded, causing thermal damage to
components. Refer to the server documentation for further requirements.
4.
5.
Be sure no POST error messages are displayed while booting the server that indicate temperature
violation or fan failure information. Refer to the server documentation for the temperature requirements
for the server.
Replace any required non-functioning fans and restart the server. Refer to the server documentation for
specifications on fan requirements.
6.
7.
Be sure all fan slots have fans or blanks installed. Refer to the server documentation for requirements.
Verify the fan airflow path is not blocked by cables or other material.
Hard drive problems
System completes POST but hard drive fails
Action:
1.
2.
Be sure no device conflict exists.
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3.
4.
5.
Be sure the hard drive is properly cabled and terminated if necessary.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
indicated.
No hard drives are recognized
Action:
1.
2.
3.
4.
5.
Be sure that the controller supports the hard drives being installed.
Be sure the controller has the most recent firmware.
If the controller supports license keys and the configuration is dual domain, be sure the license key is
installed.
Hard drive is not recognized by the server
Action:
1.
Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server
2.
3.
4.
Remove the hard drive and be sure the configuration jumpers are set properly.
If using an array controller, be sure the hard drive is configured in an array. Run the array configuration
utility.
5.
6.
7.
Be sure the drive is properly configured. Refer to the drive documentation to determine the proper
configuration.
If it is a non-hot-plug drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID
conflicts.
Be sure the correct drive controller drivers are installed.
A new hard drive is not recognized
Action:
1.
2.
3.
4.
Be sure the drive is supported. To determine drive support, see the maintenance and service guide.
Be sure the drive bay is not defective by installing the hard drive in another bay.
When the drive is a replacement drive on an array controller, be sure that the drive is the same type and
of the same or larger capacity than the original drive.
Data is inaccessible
Action:
1.
2.
3.
Be sure the files are not corrupt. Run the repair utility for the operating system.
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU. See
the TPM replacement recovery procedure in the operating system documentation.
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4.
When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed.
It is recommended that hard drives should have a minimum of 15 percent free space.
Memory problems
General memory problems are occurring
Action:
•
o
Be sure the memory meets the server requirements and is installed as required by the server. Some
servers may require that memory banks be populated fully or that all memory within a memory bank
must be the same size, type, and speed. To determine if the memory is installed properly, see the
server documentation.
o
o
Check any server LEDs that correspond to memory slots.
If you are unsure which DIMM has failed, test each bank of DIMMs by removing all other DIMMs.
Then, isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM.
o
Remove any third-party memory.
•
Server is out of memory
Action:
1.
Be sure the memory is configured properly. Refer to the application documentation to determine the
memory configuration requirements.
2.
3.
Be sure no operating system errors are indicated.
message displaying memory count during POST.
Memory count error exists
Possible Cause: The memory modules are not installed correctly.
Action:
1.
2.
Be sure the memory modules are supported by the server. See the server documentation.
Be sure the memory modules have been installed correctly in a supported configuration. See the server
documentation.
3.
4.
5.
6.
Be sure no operating system errors are indicated.
Restart the server and check to see if the error message is still displayed.
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Server fails to recognize existing memory
Action:
1.
2.
3.
Be sure the memory is configured properly. See the server documentation.
Be sure a memory count error did not occur ("Memory count error exists" on page 81). See the message
displaying memory count during POST.
Server fails to recognize new memory
Action:
1.
2.
Be sure the memory is the correct type for the server and is installed according to the server
Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server
documentation.
3.
4.
5.
Be sure the memory is properly seated.
Be sure no conflicts are occurring with existing memory. Run the server setup utility.
Test the memory by installing the memory into a known working server. Be sure the memory meets the
requirements of the new server on which you are testing the memory.
6.
Replace the memory. Refer to the server documentation.
PPM problems
Action: If the PPMs are not integrated on the system board:
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1.
If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer to
the server documentation.
2.
3.
Reseat each PPM, and then restart the server.
If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is
working, and then install each PPM individually, cycling power each time. Follow the warnings and
cautionary information in the server documentation.
Processor problems
Action:
1.
2.
If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs,
refer to the server documentation.
Be sure each processor is supported by the server and is installed properly. Refer to the server
documentation for processor requirements.
3.
4.
Be sure the server ROM is up to date.
Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on
the server. Refer to the server documentation for more information.
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CAUTION: Removal of some processors and heatsinks require special considerations for
replacement, while other processors and heatsinks are integrated and cannot be reused once
separated. For specific instructions for the server you are troubleshooting, refer to processor
information in the server user guide.
5.
6.
If the server has only one processor installed, replace it with a known functional processor. If the
problem is resolved after you restart the server, the original processor failed.
If the server has multiple processors installed, test each processor:
a. Remove all but one processor from the server. Replace each with a processor terminator board or
blank, if applicable to the server.
b. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the
server except for the PPM associated with the remaining processor.
c. Replace the remaining processor with a known functional processor. If the problem is resolved after
you restart the server, a fault exists with one or more of the original processors. Install each
processor and its associated PPM (if applicable) one by one, restarting each time, to find the faulty
processor or processors. Be sure the processor configurations at each step are compatible with the
server requirements.
System open circuits and short circuits
Action:
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1.
Check the server LEDs to see if any statuses indicate the source of the problem. For LED information,
refer to the server documentation.
2.
3.
4.
Remove all power sources to the server.
Be sure each component in the area is working. Refer to the section for each component in this guide.
If you cannot determine the problem by checking the specific area, perform each of the following actions.
Restart the server after each action to see if the problem has been corrected.
•
•
Reseat all I/O expansion boards.
Be sure no loose connections (on page 58) exist in the rest of the server, particularly with the cables that
connect to the system board.
•
Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short
circuiting components.
External device problems
Video problems
Screen is blank for more than 60 seconds after you power up the server
Action:
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1.
2.
3.
4.
Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power.
Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet.
Be sure the monitor is cabled to the intended server or KVM connection.
o
For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set
for the server. You may need to connect the monitor directly to the server to be sure the KVM switch
has not failed.
o
For tower-model servers, check the cable connection from the monitor to the server, and then from
the server to the power outlet.
5.
6.
7.
Press any key, or type the password, and wait a few moments for the screen to activate to be sure the
energy saver feature is not in effect.
Be sure the video driver is current. Refer to the third-party video adapter documentation for driver
requirements.
Be sure a video expansion board has not been added to replace onboard video, making it seem like the
video is not working. Disconnect the video cable from the onboard video, and then reconnect it to the
video jack on the expansion board.
NOTE: All servers automatically bypass onboard video when a video expansion board is
present.
8.
9.
Press any key, or type the password, and wait a few moments for the screen to activate to be sure the
power-on password feature is not in effect. You can also tell if the power-on password is enabled if a
key symbol is displayed on the screen when POST completes.
If you do not have access to the password, you must disable the power-on password by using the
Password Disable switch on the system board. Refer to the server documentation.
If the video expansion board is installed in a PCI Hot Plug slot, be sure the slot has power by checking
the power LED on the slot, if applicable. Refer to the server documentation.
10. Be sure the server and the operating system support the video expansion board.
Monitor does not function properly with energy saver features
Action: Be sure the monitor supports energy saver features, and if it does not, disable the features.
Video colors are wrong
Action:
•
Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the
monitor.
•
Be sure the monitor and any KVM switch are compatible with the VGA output of the server.
Slow-moving horizontal lines are displayed
Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or
power transformers.
Audio problems
Action: Be sure the server speaker is connected. Refer to the server documentation.
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Printer problems
Printer does not print
Action:
1.
2.
3.
Be sure the printer is powered up and online.
Be sure the correct printer drivers are installed.
Printer output is garbled
Action: Be sure the correct printer drivers are installed.
Mouse and keyboard problems
Action:
1.
Be sure no loose connections (on page 58) exist. If a KVM switching device is in use, be sure the server
is properly connected to the switch.
o
For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly set
for the server.
o
For tower model servers, check the cable connection from the input device to the server.
2.
If a KVM switching device is in use, be sure all cables and connectors are the proper length and are
supported by the switch. Refer to the switch documentation.
3.
4.
5.
6.
Be sure the current drivers for the operating system are installed.
Be sure the device driver is not corrupted by replacing the driver.
Restart the system and check whether the input device functions correctly after the server restarts.
Replace the device with a known working equivalent device (another similar mouse or keyboard).
o
If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O
board is defective. Replace the board.
o
If the problem no longer occurs, the original input device is defective. Replace the device.
7.
8.
Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights
flash at POST or the NumLock LED illuminates. If not, change port connections.
Be sure the keyboard or mouse is clean.
Modem problems
No dial tone exists
Action:
1.
2.
3.
Be sure the cables are plugged in as specified in the modem documentation.
Connect a working telephone directly to the wall jack, and then test the line for a dial tone.
If no dial tone is detected, the phone line is not working. Contact the local telephone company and
arrange to correct the problem.
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No response occurs when you type AT commands
Action: Reconfigure the COM port address for the modem.
1.
2.
3.
4.
5.
Be sure the communications software is set to the COM port to which the modem is connected.
Check IRQ settings in the software and on the modem to be sure no conflict exists.
Type AT&Fat the command prompt to reset the modem to factory-default settings.
Be sure you are in terminal mode and not MS-DOS mode.
AT commands are not visible
Action: Set the echo command to On using the AT command ATE.
Data is displayed as garbled characters after the connection is established
Action:
1.
2.
Be sure both modems have the same settings, including speed, data, parity, and stop bits.
Be sure the software is set for the correct terminal emulation.
a. Reconfigure the software correctly.
b. Restart the server.
c. Run the communications software, checking settings and making corrections where needed.
d. Restart the server, and then reestablish the modem connection.
Modem does not answer an incoming call
Action:
1.
2.
Enable the auto-answer option in the communications software.
Be sure an answering machine is not answering the line before the modem is able to answer.
a. Turn off the answering machine.
or
Reconfigure the auto-answer option to respond in fewer rings than the answering machine.
b. Restart the server, and then reattempt the connection.
Modem does not connect to another modem
Action:
1.
2.
3.
4.
Be sure a dial tone exists.
Be sure the line is not in use at another extension before using it.
Be sure you are dialing the correct telephone number.
Be sure the modem on the other end is working.
Modem disconnects while online
Action:
1.
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2.
3.
Be sure no line interference exists. Retry the connection by dialing the number several times. If
conditions remain poor, contact the telephone company to have the line tested.
Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and
then reestablish the connection.
AT command initialization string is not working
Action: Use the most basic string possible to perform the task. The default initialization string is
AT&F&C1&D2&K3.
Connection errors are occurring
Action:
1.
2.
3.
4.
Check the maximum baud rate for the modem to which you are connecting, and then change the baud
rate to match.
If the line you are accessing requires error control to be turned off, do so using the AT command
AT&Q6%C0.
Be sure no line interference exists. Retry the connection by dialing the number several times. If
conditions remain poor, contact the telephone company to have the line tested.
Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported
modem if needed.
You are unable to connect to an online subscription service
Action:
1.
2.
3.
If the line you are accessing requires error control to be turned off, do so using the AT command
AT&Q6%C0.
If the ISP you are accessing requires access at a decreased baud rate, reconfigure the communications
software to correct the connection baud rate to match the ISP.
If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11.
You are unable to connect at 56 Kbps
Action:
1.
2.
Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this.
Reattempt to connect at a lower baud rate.
Be sure no line interference exists. Retry the connection by dialing the number several times. If
conditions remain poor, contact the telephone company to have the line tested.
Network controller problems
Network controller is installed but not working
Action:
1.
2.
Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED
information, refer to the network controller documentation.
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3.
4.
Be sure the network cable is working by replacing it with a known functional cable.
Be sure a software problem has not caused failure. Refer to the operating system documentation for
guidelines on adding or replacing PCI Hot Plug devices, if applicable.
5.
Be sure the server and operating system support the controller. Refer to the server and operating system
documentation.
6.
7.
8.
9.
Be sure the controller is enabled in the BIOS Setup Utility.
Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
Be sure the server ROM is up to date.
Be sure the controller drivers are up to date.
10. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct.
indicated.
Network controller has stopped working
Action:
1.
2.
Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED
information, refer to the network controller documentation.
Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.
3.
4.
5.
6.
7.
Be sure the network cable is working by replacing it with a known functional cable.
Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
Be sure the network controller is not damaged.
indicated.
Network controller stopped working when an expansion board was added
Action:
1.
2.
Be sure the server and operating system support the controller. Refer to the server and operating system
documentation.
3.
Be sure the new expansion board has not changed the server configuration, requiring reinstallation of
the network driver.
a. Uninstall the network controller driver for the malfunctioning controller in the operating system.
b. Restart the server, run BIOS Setup Utility, and be sure the server recognizes the controller and
resources are available for the controller.
c. Restart the server, and then reinstall the network driver.
4.
5.
Refer to the operating system documentation to be sure the correct drivers are installed.
Refer to the operating system documentation to be sure that the driver parameters match the
configuration of the network controller.
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Problems are occurring with the network interconnect blades
Action: Be sure the network interconnect blades are properly seated and connected.
Software problems
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Other useful resources include HP Insight Diagnostics (on page 48) and HP SIM. Use either utility to gather
critical system hardware and software information and to help with problem diagnosis.
Operating system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
General protection fault occurs
A general protection fault, or general protection error, occurs when the Microsoft operating system
terminates suddenly with an error, including but not limited to:
•
•
•
•
•
Miscalculating the amount of RAM needed for an allocation
Transferring execution to a segment that is not executable
Writing to a read-only or a code segment
Loading a bad value into a segment register
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that
identifies the problem.
Action:
•
•
Remove any newly installed software or hardware to verify that they are not the cause.
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem, contact an authorized service provider. For more information
about debugging tools or specific GPF messages, refer to the Microsoft website
Errors are displayed in the error log
Action: Follow the information provided in the error log, and then refer to the operating system
documentation.
Problems occur after the installation of a service pack
Action: Follow the instructions for updating the operating system ("Operating system updates" on page 90).
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Operating system updates
Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating
the operating system, read the release notes for each update. If you do not require specific fixes from the
update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP.
If you decide to apply an operating system update:
1.
2.
3.
Perform a full system backup.
Apply the operating system update, using the instructions provided.
Install the current drivers.
If you apply the update and have problems, locate files to correct the problems on the HP website
Restoring to a backed-up version
If you recently upgraded the operating system or software and cannot resolve the problem, you can try
restoring a previously saved version of the system. Before restoring the backup, make a backup of the current
system. If restoring the previous system does not correct the problem, you can restore the current set to be sure
you do not lose additional functionality.
Refer to the documentation provided with the backup software.
When to reconfigure or reload software
If all other options have not resolved the problem, consider reconfiguring the system. Before you take this
step:
1.
Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent
problems. It may be advantageous to start over by removing and reinstalling the problem software.
2.
Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the
software.
3.
4.
5.
6.
Be sure the server ROM is current and the configuration is correct.
Be sure you have printed records of all troubleshooting information you have collected to this point.
Be sure you have two good backups before you start. Test the backups using a backup utility.
Check the operating system and application software resources to be sure you have the latest
information.
7.
If the last-known functioning configuration does not work, try to recover the system with operating
system recovery software:
o
Microsoft® operating systems:
Windows Server® 2003—Automated System Recovery Diskette. If the operating system was
factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility.
Refer to the operating system documentation for more information.
Windows® 2000—Emergency Repair Diskette. If the operating system was factory-installed, click
Start>Programs>System Tools to access the Emergency Repair Disk Utility. Refer to the operating
system documentation for more information.
o
Linux—Refer to the operating system documentation for information.
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Linux operating systems
For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
Application software problems
Software locks up
Action:
1.
2.
3.
4.
5.
Check the application log and operating system log for entries indicating why the software failed.
Check for incompatibility with other software on the server.
Check the support website of the software vendor for known problems.
Review log files for changes made to the server which may have caused the problem.
Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Action: Check the system logs to determine what changes were made, and then change settings to the
original configuration.
Errors occur after the system software is changed
Action: Change settings to the original configuration. If more than one setting was changed, change the
settings one at a time to isolate the cause of the problem.
Errors occur after an application is installed
Action:
•
•
Check the application log and operating system log for entries indicating why the software failed.
Check system settings to determine if they are the cause of the error. You may need to obtain the settings
from the server setup utility and manually set the software switches. Refer to the application
documentation, the vendor website, or both.
•
Check for overwritten files. Refer to the application documentation to find out which files are added by
the application.
•
•
Reinstall the application.
Be sure you have the most current drivers.
Firmware maintenance
HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal
maintenance. Many of these technologies also reduce server management efforts, enabling administrators to
work on issues and resolve problems without taking servers offline.
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The process of updating system or option firmware is referred to as a flash process or flashing the ROM. A
firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more
recent version.
Update the firmware to do the following:
•
•
•
Support new hardware, such as a processor revision
Support new features
Correct problems in a previous firmware version
Without the correct firmware version, the server and hardware options may not function properly.
Types of ROM
Types of ROMs include:
•
•
System ROM
All ProLiant servers have a system ROM.
A system reboot is required for a ROM upgrade to take effect. For disaster recovery or ROM downgrade
purposes, backups of the most current ROM image are available in either redundant ROM or a ROM
backup.
Automatic backup
A backup copy of the ROM image existing on the target server is made in the ROM image backup
subdirectory:
\CPQSYSTEM\FWBACKUP\SYSTEM
For additional information, see the HP Online ROM Flash User Guide on the HP website
Option ROMs
Types of option ROMs include:
•
•
•
Array controller ROMs
Integrated Lights-Out (iLO) ROMs
Hard drive ROMs
ROMPaq utility diskette or USB drive key
The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image
files, and the configuration files required to upgrade the ROM firmware.
This procedure is most effective when flashing the ROM on a small number of servers located in close
proximity.
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To flash the ROM using ROMPaq:
1.
Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq
2.
Shut down each target server, and then reboot using the correct ROMPaq diskette or USB drive key for
that server.
3.
4.
Follow the interactive session in the ROMPaq utility, and then select the devices to be flashed.
After the ROMPaq utility flashes the ROM for the selected devices, cycle power manually to reboot the
system back into the operating system.
Option ROMPaqs have been retired as an upgrade delivery method for storage options. Firmware upgrades
for storage options are now delivered using Smart Components and Smart Component deployment utilities.
For additional information about the ROMPaq utility, see the server documentation or the HP website
ROMPaq Disaster Recovery
If both the up-to-date and backup versions of the ROM are corrupt, perform ROMPaq Disaster Recovery
procedure:
1.
On another server, download and save the ROMPaq image from the HP website
2.
3.
4.
5.
6.
7.
Execute the ROMPaq image to create the ROMPaq USB key.
Switch to the server with the corrupted ROM.
Insert the ROMPaq USB key.
Verify that the activity LED in the ROMPaq USB key is flashing. This indicates that BIOS has detected a
valid ROMPaq image
8.
The ROMPaq disk flashes both system ROM images.
If an audible beep is generated every four seconds, repeat the process from step 4 until BIOS
successfully boots to the ROMPaq USB key.
Allow five minutes for the recovery procedure to be completed.
9.
10. Remove the ROMPaq USB key.
The ROM recovery procedure is complete.
Current firmware versions
Automatic firmware updates
Manual firmware updates
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Updating firmware
To update the firmware:
1.
2.
3.
Check the firmware version on the device.
Determine the latest firmware version available.
If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For
more information, see the operating system documentation.
4.
5.
6.
Update the firmware to the current version supported for the hardware configuration.
Verify the firmware update by checking the firmware version.
If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is
complete. For more information, see the operating system documentation.
Drivers
HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and
IMPORTANT: Always perform a backup before installing or updating device drivers.
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Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
Extend the server from the rack, if applicable.
Remove any hardware that will interfere with accessing the battery.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
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radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
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This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
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This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 99
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Class B equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
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Power cord statement for Japan
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
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Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
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providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
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sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
CS
cable select
DU
driver update
ESD
electrostatic discharge
IDE
integrated device electronics
IEC
International Electrotechnical Commission
IRQ
interrupt request
ISP
Internet service provider
KVM
keyboard, video, and mouse
LO100
HP Lights-Out 100 Remote Management processors
NVRAM
nonvolatile memory
PCI Express
Peripheral Component Interconnect Express
PCI-X
peripheral component interconnect extended
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PDU
power distribution unit
POST
Power-On Self Test
PPM
processor power module
RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
SATA
serial ATA
TMRA
recommended ambient operating temperature
UPS
uninterruptible power system
USB
universal serial bus
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
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