HP Hewlett Packard Printer 2100 User Manual

HP LaserJet 2100  
2100 M  
2100 TN  
Printers  
User  
Guide  
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HP LaserJet 2100, 2100 M, and  
2100 TN Printers  
User Guide _________________  
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© Copyright Hewlett-Packard  
Warranty  
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Company 1998  
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First Edition, November 1998  
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HP Support  
World Wide Web URL - Printer drivers, updated HP printer software,  
plus product and support information may be obtained from the  
following URLs:  
Online Services: for 24-hour  
access to information over your  
modem, we suggest these  
services:  
in the U.S.  
in Europe  
http://www.hp.com  
http://www2.hp.com  
Printer drivers may be obtained from the following sites:  
in Japan  
in Korea  
in Taiwan  
ftp://www.jpn.hp.com/drivers/  
http://www.hp.co.kr  
http://www.hp.com.tw  
or the local driver website http://www.dds.com.tw  
America Online - America Online/Bertelsmann is available in the  
U.S., France, Germany, and U.K. - Printer drivers, updated HP printer  
software, and support documentation to help answer your questions  
about HP products are available. Use Keyword HP to start your tour  
or call 1-800-827-6364 preferred customer # 1118 to subscribe. In  
Europe, call the appropriate number below:  
Austria  
France  
Germany  
Switzerland  
United Kingdom  
0222 58 58 485  
++353 1 704 90 00  
0180 531 31 64  
0848 80 10 11  
0800 279 1234  
CompuServe - Printer drivers, updated HP printer software, and  
interactive sharing of technical information with other members is  
available on CompuServe’s “HP User’s forums” (GO HP), or call  
1-800-524-3388 and ask for representative #51 to subscribe.  
(CompuServe is also available in the U.K., France, Belgium,  
Switzerland, Germany, and Austria.)  
Phone:  
(805) 257-5565  
Mail:  
Obtaining software  
utilities, drivers, and  
electronic Information  
for U.S. and Canada:  
Hewlett-Packard Co.  
P.O. Box 1754  
Greeley, CO 80632  
U.S.A.  
Fax:  
(805) 257-6866  
Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,  
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)  
3270-0805 or (82) (2) 3270-0893.  
For Asia-Pacific  
countries:  
For Australia and New Zealand, call (61) (2) 565-6099.  
For India, call (91) (11) 682-6035.  
For Australia, New  
Zealand, and India:  
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,  
call (44) (142) 986-5511.  
For European English:  
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).  
HP direct ordering for  
accessories or supplies:  
This support tool offers a comprehensive online information system  
designed to provide technical and product information on HP  
products. To subscribe to this quarterly service in the U.S. or Canada,  
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or  
Singapore, call Mentor Media at (65) 740-4477.  
HP Support Assistant  
compact disc:  
EN  
iii  
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HP Support (continued)  
HP Service Information:  
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or  
1-800-387-3867 (Canada).  
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).  
Extended Service 1-800-446-0522  
HP Service Agreements:  
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and  
troubleshooting tips for your HP product. Call from any touch tone phone and request up to three  
documents per call. These documents will be sent to the fax of your choice.  
Australia  
+61 (0) 3 9272 2627  
0660-8218  
Korea  
+82 (0) 02 769 0543  
+60 (0) 3 298 2478  
0800-0222420  
+64 (0) 09 356 6642  
800-11319  
Austria  
Malaysia  
Belgium (Dutch)  
Belgium (French)  
Canada  
0800 1 1906  
Netherlands  
New Zealand  
Norway  
0800 1 7043  
1-800-333-1917  
+86 (0) 10 6505 5280  
800-10453  
China  
Portugal  
05 05 313342  
Denmark  
Philippines  
Singapore  
Spain  
+65 275 7251  
English (outside of U.K.) +31 20 681 5792  
+65 275 7251  
Finland  
France  
800-13134  
900-993123  
0800-905900  
Sweden  
020-79-5743  
Germany  
Hong Kong  
Hungary  
India  
0130-810061  
Switzerland (German)  
Switzerland (French)  
Taiwan  
0800-551527  
852-2506-2422  
(36) (1) 252-4647  
+91 (0) 11 682 6031  
+62 (0) 21 352 2044  
1678-59020  
0800-551526  
(886) (2) 719-5589  
+66 (0) 2 661 3511  
0800-960271  
Thailand  
Indonesia  
Italy  
United Kingdom  
United States  
1-800-333-1917  
Japan  
+81 (0) 3 3335 8622  
iv  
EN  
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Customer Support Worldwide  
Call (1) (208) 323-2551 Monday through Friday from 6  
am to 10 pm, Saturday 9 am to 4 pm (Mountain Time)  
free of charge during the warranty period. However, your  
standard long-distance phone charges still apply. Have  
your system nearby and your serial number ready when  
calling.  
Customer Support and Product  
Repair Assistance for the U.S. and  
Canada:  
(Refer to the service and support  
chapter of this user guide for  
additional product repair  
information.)  
If you know your printer needs repair, call  
1-800-243-9816 to locate your nearest HP-Authorized  
service provider, or call 208-223-2551 for HP centralized  
service dispatch.  
Post-warranty telephone assistance is available to  
answer your product questions. Call (1) (900) 555-1500  
($2.50* per minute, U.S. only) or call 1-800-999-1148  
($25* per call, Visa or MasterCard, U.S. and Canada)  
Monday through Friday from 7 am to 6 pm and Saturday  
from 9 am to 3 pm (Mountain Time). Charges begin only  
when you connect with a support technician. *Prices  
subject to change.  
European Customer Support Center Language and In-Country Options  
Available  
Open Monday through Friday 8:30–18:00 CET  
HP provides a free telephone support service during the warranty period. By calling a telephone number  
listed below, you will be connected to a responsive team waiting to help you. If you require support after  
your warranty has expired, you can receive support for a fee through the same telephone number. The fee  
is charged on a per-incident basis. When calling HP, have the following information ready: product name  
and serial number, date of purchase, and description of the problem.  
English  
Ireland: (353) (1) 662-5525  
U.K.: (44) (171) 512-5202  
International: (44) (171)  
512-5202  
Belgium: (32) (2) 626-8806  
Netherlands: (31) (20)  
606-8751  
France: (33) (01) 43-62-3434  
Belgium: (32) (2) 626-8807  
Switzerland: (41) (84) 880-1111 Portuguese  
German  
Germany: (49) (180) 525-8143  
Austria: (43) (1) 0660-6386  
Norwegian  
Danish  
Finnish  
Swedish  
Italian  
Norway: (47) 2211-6299  
Denmark: (45) 3929-4099  
Finland: (358) (9) 0203-47288  
Sweden: (46) (8) 619-2170  
Italy: (39) (2) 264-10350  
Spain: (34) (90) 232-1123  
Portugal: (351) (1) 441-7199  
Dutch  
French  
Spanish  
EN  
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Customer Support Worldwide (continued)  
In-country support numbers: If you require support after your warranty has expired, additional  
product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices.”  
Argentina  
Australia  
Brazil  
787-8080  
Japan  
(81) (3) 3335-8333  
(60) (3) 295-2566  
01 800-22147  
(61) (3) 272-8000  
022-829-6612  
(1) (208) 323-2551  
Malaysia  
Mexico (Mexico City)  
Canada  
Mexico (outside  
Mexico City)  
01 800-90529  
China  
Chile  
(86) (10) 65053888-5959  
800-360999  
New Zealand  
Philippines  
Poland  
(64) (9) 356-6640  
(63) (2) 894-1451  
(48) (22) 37-5065  
Czech  
(42) (2) 471-7321  
Republic  
Greece  
Hong Kong  
Hungary  
India  
(30) (1) 689-6411  
(852) 800-96-7729  
(36) (1) 343-0310  
(91) (11) 682-6035  
(91) (11) 682-6069  
(62) (21) 350-3408  
(82) (2) 3270-0700  
Portugal  
Russia  
(351) (1) 301-7330  
(7) (95) 923-5001  
(65) 272-5300  
Singapore  
Taiwan  
(886) (02) 717-0055  
+66 (0) 2 661-4011  
(90) (1) 224-5925  
Thailand  
Turkey  
Indonesia  
Korea  
Korea outside (82) (080) 999-0700  
Seoul, call  
vi  
EN  
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Contents  
1 Printer Basics  
Getting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Windows Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
HP JetSend (CD-ROM - Windows 9x/NT 4.0 only). . . . . . . . . . . 9  
Media Input Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Tray 2 and Optional Tray 3 Paper Sizes. . . . . . . . . . . . . . . . . . 30  
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Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32  
Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33  
Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Printing on Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Printing on Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Recycling Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Printing Special Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
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Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86  
Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88  
Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . 132  
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135  
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VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137  
Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137  
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . 137  
Appendix B Media Specifications  
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143  
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145  
Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155  
Entering Escape Characters. . . . . . . . . . . . . . . . . . . . . . . . . . 160  
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1
Printer Basics  
Getting to Know the Printer  
This chapter provides information in the following areas:  
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Printer Features  
Printer Software  
Control Panel  
Printing with the Infrared Port (Wireless Printing)  
Interface Ports  
Accessories and Ordering Information  
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Printer Features  
Fast Print  
Speed  
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10 pages-per-minute printing (with Intel 80960JD RISC-based  
formatter).  
Excellent Print  
Quality  
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True 1200 x 1200 dots per inch (dpi) text and graphics.  
Resolution Enhancement technology (REt) adjusts the size and  
placement of each dot on the page to produce smooth angles,  
curves, and edges (600 dpi only).  
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Adjustable settings to optimize print quality.  
The HP UltraPrecise toner cartridge has a finer toner formulation  
which provides sharper text and graphics  
Flexible Paper  
Handling  
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Adjustable Tray 1 for letterhead, envelopes, labels, transparencies,  
custom-sized media, postcards, and heavy paper. See “Loading  
Media into Tray 1” on page 31.  
Adjustable Tray 2 or an optional 250-Sheet Input Tray (Tray 3) for  
standard sizes of paper. See “Reloading Media into Tray 2 or  
Optional Tray 3” on page 32.  
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Two output bins: select either the top output bin or the rear output  
bin for the most convenient output location.  
Straight-through paper path capability from Tray 1 to the rear output  
bin.  
Expandability  
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Optional Tray 3 with a 250-sheet capacity to increase the time  
before it is necessary to add paper.  
Enhanced Input Output (EIO) cards. See “Interface Ports” on page  
22.  
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Dual In-line memory module (DIMM) slots for adding memory.  
PostScriptTM Level 2 Emulation (PS) DIMM adds PS printing.  
Factory installed on the 2100 M and 2100 TN.  
PCL Printer  
Language and Fonts  
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Fast printing performance, built-in Intellifont and TrueType scaling  
technologies, built-in HP-GL/2 vector graphics, and advanced  
imaging capabilities are benefits of the PCL 6 printer language.  
This also includes 45 scalable TrueType fonts and one bitmapped  
Line Printer Font.  
PS Language and  
Fonts  
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The HP LaserJet 2100 M and 2100 TN printers include the HP PS  
Level 2 printer language emulation with 35 built-in PS language  
fonts.  
2 Chapter 1 Printer Basics  
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Automatic Language  
Switching  
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When optional printer languages (such as PS emulation) are  
installed, the printer automatically determines and switches to the  
appropriate language for the print job.  
Wireless Infrared  
Printing  
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Fast infrared (IR) printing when printing from an IrDA-compliant  
device, such as a laptop, notebook computer, or a Personal Digital  
Assistant (PDA).  
JetSend IR enabled devices can also use the IR port.  
Interface Connections l Bidirectional ECP type-B parallel port (IEEE-1284 compliant)  
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LocalTalk port  
EIO Slot  
Wireless Infrared port (IrDA compliant)  
Networking  
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The printer provides an EIO Slot for HP JetDirect 600 N print  
servers for fast and easy connectivity.  
Use in Workgroups to provide flexibility, fast printing through the  
network, and remote management.  
Enhanced Memory  
and Memory  
Expansion  
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The HP LaserJet 2100 printer comes with 4 MB of memory and can  
be expanded to 52 MB with the three available memory (DIMM)  
slots. Most documents can be printed using the standard amount of  
printer memory through the aid of Memory Enhancement  
technology (MEt). MEt automatically compresses data, virtually  
doubling the printer’s memory and allowing more complex printing  
with available memory.  
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The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of  
memory and can be expanded to 40 MB with the two available  
memory (DIMM) slots. The third slot is used for the HP PS  
language DIMM.  
Energy Savings  
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The printer automatically conserves electricity by substantially  
reducing power consumption when not printing.  
As an ENERGY STAR partner, Hewlett-Packard Company has  
determined that this product meets ENERGY STAR guidelines for  
energy efficiency.  
Economical Printing  
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EconoMode (600 dpi only), manual duplexing, and N-up printing let  
you save paper, toner, and time.  
For tips on reducing the amount of paper use or extending the life of  
the toner cartridge, see “Printing Tasks” starting on page 35.  
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Printer Software  
The printer comes with helpful software including printer drivers and  
optional software. The printer drivers (Windows) and PPDs  
(Macintosh and Windows) provided must be installed to take full  
advantage of the printer’s features.  
This section provides information in the following areas:  
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Printer Software Installation Instructions  
Overview of Printing System Components  
Printer Software Installation Tips  
Once you have followed the installation instructions and loaded the  
software, refer to the printer software tasks on page 44 on how to get  
the most out of your printer.  
Note  
HP software is not available in all languages.  
Check the ReadMe file provided on the compact disc or floppy disk for  
additional software included and supported languages. The most  
recent drivers, additional drivers, and other software are available from  
theInternetandothersources. IfyoudonothaveaccesstotheInternet,  
see the HP Support pages at the front of this user guide to obtain the  
most recent software.  
The HP LaserJet 2100 Series printer comes with drivers for the  
following platforms and operating environments. Find your operating  
system and follow the instructions to start the installation.  
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“Windows Installation” on page 5  
“Macintosh Installation” on page 10 (HP LaserJet 2100 M)  
“DOS Installation” on page 12  
4 Chapter 1 Printer Basics  
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Windows Installation  
1. Run the install program by following the instructions for your  
Windows version.  
Windows Version  
To start installation:  
Windows 9x/NT 4.0  
a. Place compact disc in the CD-ROM drive.  
Install will start automatically.  
b. Follow the on-screen instructions.  
If the CD-ROM drive does not automatically  
run:  
Select Run from the Start menu, and type  
x:\setup in the Open box (where x is the  
drive letter for the CD-ROM drive). Then  
follow the remaining installation instructions.  
Windows 3.x  
a. Place the compact disc in the CD-ROM  
drive.  
b. From the File menu, select Run.  
c. Type x:\setup(where x is the drive letter  
of your CD-ROM drive).  
d. Follow the on-screen instructions.  
Note  
If you don’t have a CD-ROM drive, see page 13 for instructions.  
2. Select installation type. The installer provides three options  
for software installation.  
Typical (recommended method): This option loads printer  
drivers, screen fonts, HP FontSmart, an uninstaller, and a  
configuration utility that will allow you to control all printing  
aspects.  
Minimal (for laptops and minimal installation): This option  
loads only the required printer driver and screen fonts.  
Custom (for experienced users and network administrators):  
This option allows you to choose which components will be  
installed. The installation program will prompt you to select the  
software items you wish to install. You must install at least one  
printer driver to use your printer.  
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3. Register your printer with HP.  
If you have access to the World Wide Web, please take a moment to  
complete the registration for your HP LaserJet 2100 at the following  
website:  
http://www.hp.com/go/lj2100_register  
This will help Hewlett-Packard better provide support for your printer.  
After registering, you will have the option to receive valuable business  
tools. Hewlett-Packard will not contact you or send you information  
unless you explicitly approve it during the registration process. You  
may also register with the reply card included with your printer.  
Software for Windows  
Printer Drivers  
Printer drivers access the printer’s features and allow the computer to  
communicate with the printer. Choose a printer driver based on the  
way you use the printer.  
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Use the PCL 6 driver to take full advantage of the printer’s  
features. Unless complete backward compatibility with previous  
PCL drivers or older printers is necessary, the PCL 6 driver is  
recommended.  
Use the PCL 5e driver if you need print results to look consistent  
with those from older HP LaserJet printers. Certain features are  
not available in this driver. (Do not use the PCL 5e driver provided  
with this printer with older printers.)  
Use the PS driver for compatibility with PS needs. Certain printer  
features are not available in this driver.  
If your printer has PS capabilities, the printer automatically switches  
between PS emulation and PCL printer languages depending on the  
driver you have selected.  
Each printer driver has help screens that can be activated from the  
Help button, the F1 key, or a question mark symbol in the upper right  
corner of the printer driver (depending on the Windows operating  
system used). These help screens give detailed information about the  
specific driver. Printer driver help is separate from the software  
application help.  
6 Chapter 1 Printer Basics  
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Note  
For driver only or OEM setup, see the Readme on the installation CD.  
HP FontSmart  
Access HP FontSmart from the HP LaserJet folder or through the  
Start menu. HP FontSmart is a font management utility (for Windows  
only) which does the following:  
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Installs, uninstalls, and deletes fonts.  
Manages fonts inside a single window by allowing you to drag-  
and-drop.  
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Shows the matching screen fonts for the internal fonts in the  
printer.  
HP LaserJet Configuration Utility  
(Windows 9x/NT 4.0 only)  
The HP LaserJet configuration utility manages printer default settings.  
It allows you to access many of the printer’s features, including:  
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Printing PCL and PS test, font, and demo pages.  
Selecting page setup defaults.  
Choosing custom settings, such as reprint or tray locking.  
Setting resource options, such as IO buffering.  
HP JetAdmin (CD-ROM only)  
HP JetAdmin is designed to be used primarily by network  
administrators who are responsible for installing, configuring,  
troubleshooting, and maintaining printers and other devices on the  
network. Users may also use the status messages reported by  
HP JetAdmin to perform common troubleshooting (paper jams, paper  
out, etc.) and to confirm the current status of the printer on the  
network. HP JetAdmin can be accessed by clicking the Start button,  
pointing to Settings, and then clicking Control Panel in Windows 9x  
and Windows NT 4.0, or from the HP JetAdmin Utilities program  
group folder in Windows 3.x. Use HP JetAdmin to do the following:  
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Install, configure, and manage printers on a network that are  
connected with a HP JetDirect 600 N print server.  
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Perform in-depth diagnostics on the printer and network.  
The HP JetAdmin software works on the following network systems:  
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Windows NT  
SunOS*  
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Windows 9x  
Novell NetWare  
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Windows NT  
HP-UX*  
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Windows 9x  
Solaris*  
Windows 3.x (Requires  
Novell NetWare Server)  
OS/2*  
*The software for these systems is not included on the compact disc  
with the printer, but is available from the Internet. If you do not have  
access to the Internet, see the HP Support pages at the front of this  
user guide to obtain this software.  
Note  
Network Administrators: If the printer is attached to a network, before  
you can print, the printer must be configured for that network using  
HP JetAdmin or similar network software.  
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HP JetSend (CD-ROM - Windows 9x/NT 4.0 only)  
HP JetSend is a new technology from Hewlett-Packard that allows  
devices to communicate with each other simply and directly. HP  
JetSend is built into your printer, allowing it to receive information  
from any JetSend-enabled sending device anywhere on your  
network, whether in the same office, or at a remote location. Your  
printer also has infrared capabilities, allowing it to receive information  
from any JetSend- enabled infrared device. Examples of JetSend  
sending devices include PC's or laptops running JetSend software, or  
scanners with JetSend built in. JetSend uses simple IP addressing  
between networked devices, and "Point and shoot" between infrared  
devices.  
Visit the JetSend web site (www.jetsend.hp.com) for additional  
information on JetSend and JetSend software for the PC. JetSend  
allows you to exchange intra-company documents directly between  
PCs and between PCs and any JetSend-enabled printer, without the  
problems of incompatible software applications or versions. JetSend  
software will allow your colleagues to create documents on their PCs  
and send copies directly to this printer without any device-specific  
drivers or configuration difficulties.  
You can visit the JetSend web site to learn which other devices are  
available to communicate easily and directly with your JetSend-  
enabled printer.  
How the JetSend Communications Technology Works  
Networked Devices  
To use the JetSend capability between networked devices (1) print a  
configuration page to find your JetSend IP address and (2) give your  
address to anyone who wishes to send information to your printer via  
JetSend.  
From a JetSend sending device, a person only needs to enter the IP  
address of the printer and press "send."  
Infrared Devices  
To use the JetSend infrared capability, simply (1) line up the infrared  
sensors between the sending and receiving devices, and (2) choose  
the "send" option on the sending device.  
The devices, because they have JetSend in them, will automatically  
negotiate the best possible outcome.  
HP JetSend Software is not currently available for the Macintosh.  
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Macintosh Installation  
1. Run the install program by placing the compact disc in the  
CD-ROM drive. The installation window will appear on the  
desktop. Select the correct language and double-click the  
installer icon.  
Note  
Virus protection must be turned off prior to starting the installation  
program.  
The compact disc contains software for many international locales.  
Once you select the installation language and double-click Install in the  
desired language, the installation screen will appear in that language.  
2. Select installation type. The installer provides two options  
for software installation.  
Typical (recommended method): This option loads the PPD,  
screen fonts, and a utility that controls all printing aspects.  
Custom (for experienced users and network administrators):  
This option allows you to choose which components will be  
installed. The installation program will prompt you to select the  
software items you wish to install.  
3. Register your printer with HP.  
If you have access to the World Wide Web, please take a moment to  
complete the registration for your HP LaserJet 2100 at the following  
website:  
http://www.hp.com/go/lj2100_register  
This will help Hewlett-Packard better provide support for your printer.  
After registering, you will have the option to receive valuable business  
tools. Hewlett-Packard will not contact you or send you information  
unless you explicitly approve it during the registration process. You  
may also register with the reply card included with your printer.  
Note  
The Apple LaserWriter 8 driver must be installed to use the PPD. To  
make best use of the features of the printer, use the version of the  
LaserWriter driver included on the CD.  
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Software For Macintosh Computers  
PostScript Printer Description Files (PPDs)  
PPDs, in combination with the LaserWriter driver, access the printer  
features and allow the computer to communicate with the printer. An  
installation program for the PPDs, LaserWriter driver, and other  
software is provided on the compact disc.  
HP LaserJet Utility  
HP LaserJet Utility allows control over features that are not available  
in the driver. The illustrated screens make selecting printer features  
from the Macintosh computer easier than ever. Use the HP LaserJet  
Utility to do the following:  
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Name the printer, assign it to a zone on the network, download  
files and fonts, and change most of the printer settings.  
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Set a password for the printer.  
From the computer, lock out functions on the printer to prevent  
unauthorized access.  
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DOS Installation  
DOS Remote Control Panel  
1. Place the compact disc in the CD-ROM drive.  
2. From the DOS prompt, type x: (where x is the drive letter of  
the CD-ROM drive), and press Enter.  
3. Change to the appropriate language directory  
(for example: cd\english).  
4. Type installand press Enter.  
If DOS applications are going to be used with the printer and the DOS  
Remote Control Panel was not installed, the AUTOEXEC.BAT file  
needs to be modified to prevent communication timeout errors. To  
modify the AUTOEXEC.BAT file, use any DOS editor, or any word-  
processing program that edits ASCII text files, and follow the  
instructions below.  
For DOS versions 4.0 and later, add:  
MODE LPT1:,,B  
For DOS versions earlier than 4.0, add:  
MODE LPT1:,,P  
Note  
The preceding examples assume you are using printer port LPT1. If  
you are using LPT2 or LPT3, replace LPT1 in the preceding examples  
with the appropriate printer port number.  
Using the Remote Control Panel  
The Remote Control Panel (RCP) enables you to change printer  
settings if the DOS software application does not support the printer  
feature you want to use. To start the RCP from DOS, follow these  
steps:  
1. Make sure that the RCP is in the computer’s path statement. This  
can be checked by typing PATHat a DOS prompt at the root  
directory and pressing Enter. If the Remote Control Panel  
directory is not in the path statement, change to the default  
directory C:\HPLJUTIL.  
2. At the DOS prompt, type RCPand press Enter.  
3. For additional information, select Help.  
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Software Installation Tips  
I do not have a CD-ROM drive.  
If you have access to another computer with a CD-ROM drive, you  
can use the MakeDisk utility in Windows to create the disks you need  
for the installation. Follow the first step of the installation instructions,  
and choose MakeDisk to create the disks.  
If you have internet access, you can download drivers from the World  
Wide Web or HP’s FTP servers. The driver web page is:  
http://www.software.hp.com  
For non-U.S. customers only: Use the floppy disk(s) supplied with the  
printer to install the software.  
If you do not have disks, see “HP Support” in the front of this guide for  
ordering information.  
How do I access printer features?  
Some printer features, such as custom paper sizes and page  
orientation, may be available through your application settings. Use  
application settings, if available, because they override printer driver  
settings.  
Access advanced printer features through your printer driver. See  
“Software Tasks” on page 44 for instructions on using specific printer  
driver features.  
What additional drivers and software upgrades are  
available to me?  
The latest printer drivers and printing software for HP LaserJet  
printers are available on the World Wide Web  
(http://www.software.hp.com). Check the “Readme” file for additional  
release information.  
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What other software is available to me?  
See “Printer Software” on page 4 for descriptions of the optional  
printing system software available for installation.  
Note  
Check the ReadMe file provided on the compact disc for additional  
software included and supported languages. The most recent drivers,  
additional drivers, and other software are available from the Internet  
and other sources. If you do not have access to the Internet, see the  
HP Support pages at the front of this user guide to obtain the most  
recent software.  
How do I remove the printing software?  
In Windows, after installation, the Uninstall icon in the HP LaserJet  
program group allows you to select and remove any or all of the  
Windows HP printing system components.  
Starting the Uninstaller:  
1. In the HP LaserJet Program Group, double-click the Uninstall  
icon.  
2. Click Next.  
3. Select the HP printing system components you want to uninstall.  
4. Click OK.  
5. Follow the prompts.  
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Control Panel  
Job Cancel  
Button  
!
Attention Light  
Ready Light  
Go Light and  
Button  
Button Usage  
The printer has two buttons: JOB CANCEL and GO.  
Job Cancel  
Press JOB CANCEL to cancel a job the printer is currently printing. The  
control panel lights will cycle while the print job is cleared from both  
the printer and the computer, and then return to ready. This may take  
some time, depending on the size of the print job.  
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If JOB CANCEL is accidentally pushed, the job must be reprinted.  
There is no undo function.  
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If JOB CANCEL is pushed when the printer is idle, the top panel  
status lights will cycle, but nothing else will happen.  
Go  
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Press GO to resume printing when the printer is paused or when  
unprinted data is still in the printer.  
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Press GO to clear some printer errors.  
Press GO to print a demo page. The printer must be in the ready  
state.  
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Light Patterns  
Light patterns provide both status and error messages. The lights can  
be in any one of the following states:  
Off  
On  
Blinking  
Control Panel Light Messages  
The following control panel messages indicate various conditions of  
the printer in preparation for, or during, printing. If the Attention light is  
on, the printer is experiencing an error. See “Troubleshooting Error  
Messages” on page 99.  
Startup  
The buttons have no effect until the printer is ready.  
Ready  
The Ready light is on and the printer is ready to print.  
No action is needed.  
Pressing the GO Button will print a demo page.  
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Processing  
The printer is receiving or processing data.  
Pressing JOB CANCEL cancels the current job. One or two pages may  
print as the printer clears the print job. The printer will return to the  
ready state after the job has been canceled.  
Data  
The Ready light is blinking and the Go light is on.  
Data is in the printer memory waiting to be printed. Pressing the GO  
button prints from Tray 1 or from another tray if Tray 1 is empty and  
the paper size is supported in the other Tray.  
Pressing the JOB CANCEL button cancels the current job and the  
printer returns to ready.  
Manual Feed with Pause  
The Go light is blinking. Pressing the Go button prints from Tray 1 or  
from another tray if Tray 1 is empty.  
Pressing the JOB CANCEL button cancels the current job and the  
printer returns to ready.  
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Paper Out  
The attention light is on.  
The printer is out of paper. The attention light will stay on until paper is  
added.  
Pressing the GO or JOB CANCEL button has no effect.  
Paper Out (requested tray)  
The GO light is on.  
The requested tray is out of paper. Adding paper to the requested tray  
causes the printer to start the print job from that tray.  
Pressing the GO button prints from another tray.  
Pressing the JOB CANCEL button cancels the current job.  
Attention  
The printer requires attention for one of the following circumstances:  
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door open  
toner cartridge missing  
paper jam  
Pressing the GO button causes the printer to attempt to clear the  
paper jam.  
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Continuable Error  
Pressing the GO button causes the printer to attempt to recover from  
the error and print whatever it can. If the recovery is unsuccessful, the  
printer will return to the continuable error state. See “Continuable  
Error” on page 100.  
Service Error  
The printer has experienced an error and cannot recover. All of the  
lights are on. See “Service Error” on page 101.  
Accessory Error  
The printer has experienced an error and cannot recover. All of the  
lights are blinking in unison. See “Accessory Error” on page 101.  
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Printing with the Infrared Port (Wireless Printing)  
The infrared (IR) port is located on the lower right corner of the  
printer. This port is compliant with the specifications determined by  
the Infrared Data Association (IrDA). On the right side of the IR port is  
a status light that indicates when the port is active. The IR port  
transmits data at speeds of up to 4 MB per second. When the IR  
connection is established, the IR status light comes on. If the  
connection is broken, or when the print job is complete, the IR status  
light goes off.  
IR Status Light  
IR Port  
To use the IR port, you need the following:  
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A computer or Personal Digital Assistant (PDA) equipped with an  
IrDA-compliant IR port.  
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An infrared port driver that allows printing from the computer to  
the printer using the IR port and the IrDA communication  
protocol.  
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A printer driver to generate data that the printer can print.  
Note  
Check with your hardware or operating system manufacturer for the  
correct port driver.  
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Printing Instructions  
1. Make sure the printer is in ready state (Ready light on).  
2. Align an IrDA-compliant computer within 1 meter (3 feet) of the IR  
port. Ensure that the ports are facing each other with no more  
than a 15° angle to either the left and right or above and below.  
Send the print job from the computer. The IR status light will turn  
on when the connection has been made.  
15°  
1 Meter  
(3 Feet)  
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Interface Ports  
The HP LaserJet 2100 and the 2100 M printers include two interface  
ports: an IEEE-1284 parallel and a LocalTalk port.  
The HP LaserJet 2100 TN printer also includes an HP JetDirect  
600 N print server card that includes a 10Base-T (RJ-45) port.  
LocalTalk port  
Parallel port  
(IEEE-1284)  
RJ-45 port  
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Accessories and Ordering Information  
The following list of accessories was current at the time of printing.  
Ordering information and availability of the accessories may change  
during the life of the printers.  
Accessories  
Option  
Description or Use  
Part Number  
Toner Cartridge  
Toner cartridge  
UltraPrecise toner cartridge  
Pallet Quantity  
C4096A  
C4097A  
Memory and Language  
Memory upgrades  
The HP LaserJet 2100 printer comes  
with 4 MB of memory and can be  
4 MB C4135A  
8 MB C4136A  
expanded to 52 MB with the 3 available 16 MB C4137A  
memory (DIMM) slots.  
The HP LaserJet 2100 M and 2100 TN  
printers come with 8 MB of memory and  
can be expanded to 40 M1B with the 2  
available memory (DIMM) slots.  
HP PS DIMM  
The PS DIMM includes 4 MB of  
memory. This comes installed in the  
HP LaserJet 2100 M and 2100 TN  
printers.  
C3098A  
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Accessories (continued)  
Option  
Description or Use  
Part Number  
Cable and Interface Accessories  
HP JetDirect 600 N EIO Print Ethernet (10Base-T)  
J3110A  
J3112A  
servers  
Ethernet (10Base-T,10Base2 LocalTalk) J3111A  
TokenRing (RJ-45 and DB9)  
Fast Ethernet (10/100Base-TX, RJ-45) J3113A  
Parallel Cables (IEEE-1284)  
A=host computer connector (A-type)  
B=large printer connector (B-type)  
2 Meter A to B C2950A  
3 Meter A to B C2951A  
LocalTalk Network Kit for  
Macintosh  
Connect to a LocalTalk Network  
Connect to a Macintosh computer  
92215N  
Serial printer cable for  
Macintosh  
92215S  
Paper Handling Accessories  
250-Sheet Input Tray (Tray 3) Tray (for Letter, Executive, Legal, A4,  
C4793A  
RG5-4137  
and  
Feeder Unit  
A5, B5 (ISO), B5 (JIS), and 8.5 by 13  
inch paper sizes)  
The optional Tray 3 comes with the  
2100 TN printer.  
Tray 2 or optional Tray 3  
replacement  
Tray (for Letter, Executive, Legal, A4,  
A5, B5 (ISO), B5 (JIS), and 8.5 by 13  
inch paper sizes)  
Media Accessories  
HP Multi-purpose Paper  
HP brand paper for a variety of uses  
(1 box of 10 reams, 500 sheets each).  
To order a sample, in the U.S. call  
1-800-471-4701.  
HPM1120  
HPJ1124  
HP LaserJet Paper  
Premium HP brand paper for use with  
HP LaserJet printers (1 box of 10  
reams, 500 sheets each). To order a  
sample, in the U.S. call  
1-800-471-4701.  
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Accessories (continued)  
Option  
Description or Use  
Part Number  
HP LaserJet Labels  
Letter (8.5 by 11 in.) white labels  
Letter (8.5 by 11 in.) clear labels  
A4 (210 by 297 mm) white labels  
A4 (210 by 297 mm) clear labels  
Call an authorized HP dealer for  
label sizes and availability.  
Transparency Film  
Letter (8.5 by 11 in.) transparency film 92296T  
A4 (210 by 297 mm) transparency film 92296U  
Supplementary Documentation  
A guide to using paper and other print 5040-9092  
media with HP LaserJet printers  
HP LaserJet Printer Family  
Paper Specification Guide  
An additional copy of this user guide  
C4170-90901  
HP LaserJet 2100, 2100 M,  
and 2100 TN Printers User  
Guide  
To order HP LaserJet accessories and options see the “Worldwide Sales and Service Offices” on page  
124 for authorized HP dealers.  
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2
Printing Tasks  
Overview  
This chapter explains your printing options and gives common  
printing tasks:  
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Preparing for Printing  
Media Input Options  
Loading Media into Tray 1  
Reloading Media into Tray 2 or Optional Tray 3  
Changing Paper Size in Tray 2 or Optional Tray 3  
Printing Tasks  
Canceling a Print Job  
Software Tasks  
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Preparing for Printing  
Purchasing Paper and Other Media  
HP LaserJet printers produce excellent print quality documents. You  
can print on a variety of print media, such as paper (including up to  
100% recycled fiber content paper), envelopes, labels, overhead  
transparencies, and custom-sized media. Properties such as weight,  
grain, and moisture content are important factors affecting printer  
performance and output quality.  
To achieve the best possible print quality, use only high-quality,  
copier-grade paper. See Appendix B for more detailed media  
specifications.  
Note  
Always test a sample of paper before purchasing large quantities.  
Your paper supplier should understand the requirements specified in  
the HP LaserJet Printer Family Paper Specification Guide. See  
“Supplementary Documentation” on page 25.  
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Media Input Options  
The printer comes with two paper trays. By default, the printer draws  
first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2 (or  
optional Tray 3 if it is installed).  
Tray 1  
Tray 2  
Optional Tray 3  
Tray 1 Media Sizes  
Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 in.) to a legal-size  
sheet, 216 by 356 mm (8.5 by 14 in.). Tray 1 should be used when  
printing:  
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Envelopes (see page 35)  
Labels (see page 37)  
Transparencies (see page 38)  
Custom-sized media or cardstock (see page 39)  
Postcards (see page 39)  
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Tray 2 and Optional Tray 3 Paper Sizes  
Tray 2 and optional Tray 3 have settings for the following paper sizes:  
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A4  
A5  
B5 (ISO and JIS)  
Letter  
Legal  
Executive  
8.5 by 13 in.  
See “Changing Paper Size in Tray 2 or Optional Tray 3” on page 33 to  
change the paper size. See “Supported Sizes of Paper” on page 140  
for specific dimensions.  
CAUTION  
Use only paper from Tray 2 or optional Tray 3. Other types of printable  
media may jam if printed from Tray 2 or optional Tray 3.  
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Loading Media into Tray 1  
1
Tray 1 (multi-purpose) holds up to 100  
sheets of paper or up to 10 envelopes.  
1
Open Tray 1 by pulling the front  
cover down.  
2
Slide out the plastic tray extender. If  
the media being loaded is longer  
than 229 mm (9 in.), also flip open  
the tray extender.  
2
3
3
4
Slide the paper width guides slightly  
wider than the media.  
Place media into the tray (short-  
edge in, print-side up). The media  
should be centered between the  
paper width guides and under the  
tabs on the paper width guides.  
5
Slide the paper width guides inward  
until they lightly touch the media  
stack on both sides without bending  
it. Make sure the media fits under  
the tabs on the paper width guides.  
Note  
Do not add media to Tray 1 while the  
printer is printing. This could cause a  
paper jam.  
4
5
For preprinted material, see “Letterhead  
or Preprinted Forms Orientation” on  
page 42.  
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Reloading Media into Tray 2 or Optional Tray 3  
1
2
3
Pull the desired tray out of the  
printer.  
1
2
3
4
Push down on the metal paper lift  
plate to lock it in place.  
Add the media and make sure it is  
flat in the tray at all four corners.  
Keep the media below the height  
tabs on the paper length guide in  
the rear of the tray.  
4
Slide the tray back into the printer.  
Note  
Whenever you remove a tray from the  
printer, always push down the metal  
paper lift plate before you put it back.  
The metal paper lift plate releases and  
lifts the paper up when you push the tray  
into the printer.  
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Changing Paper Size in Tray 2 or Optional Tray 3  
1
2
Pull the desired tray out of the  
printer and remove any paper.  
1
Press on the blue tab on the rear  
paper length guide to adjust for the  
paper length.  
3
Adjust the paper length guide so the  
pointer matches the desired paper  
size.  
4
5
Move the side width guides outward  
as far as possible.  
2
3
4
Push down on the metal lift plate to  
lock it in place.  
Continued on next page.  
5
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6
Load up to 250 sheets into the  
paper tray. Make sure the paper is  
flat in the tray at all four corners.  
Keep the media below the height  
tabs on the paper length guide in  
the rear of the tray.  
6
7
8
Move the paper width guides inward  
so they touch the media on each  
side. The paper width guides will  
click into place for all sizes  
7
8
supported by the tray.  
Slide the tray back into the printer.  
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Printing Tasks  
1
Printing on Envelopes  
CAUTION  
Before you load envelopes in Tray 1,  
make sure they are undamaged and are  
not stuck together. Never use envelopes  
with clasps, snaps, windows, coated  
linings, self-stick adhesives, or other  
synthetic materials. See Appendix B for  
media specifications.  
2
3
1
2
Open Tray 1 by pulling the front  
cover down.  
Open the rear output bin by pulling  
down on the top section of the bin.  
Slide out the extender until it  
extends fully.  
Note  
Using the rear output bin reduces  
envelope curl.  
3
Slide the width guides on Tray 1  
outward slightly wider than the  
media.  
Continued on next page.  
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4
5
Place the envelopes into the tray  
short-edge in, print-side up. The  
stamp end must enter the printer  
first.  
4
5
Slide the width guides inward until  
they lightly touch the envelope stack  
without bending it. The envelopes  
should be centered between the  
paper guides and under the tabs on  
the paper width guides.  
Note  
If the envelope has a flap on the short  
edge, this edge must enter the printer  
first.  
You may experience some paper jams  
when using any media with a length less  
178 mm (7 in.). This may be caused by  
paper that has been effected by  
environmental conditions. For optimum  
performance, make sure you are storing  
and handling the paper correctly. Please  
refer to “Printing and Paper Storage  
Environment” on page 144. Using media  
from another manufacturer may also  
help.  
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Printing on Labels  
Only use labels recommended for laser printers, such as HP LaserJet  
labels. See “Labels” on page 148 for specifications.  
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Print labels from Tray 1.  
Load labels print-side up.  
Use the rear output tray for labels.  
Remove label sheet from the output bin as they are printed to  
prevent them from sticking together.  
Label Orientation  
(Print-side up, top in)  
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Do not use labels that are separating from the backing sheet or  
are wrinkled or damaged in any way.  
Do not use label sheets with the backing sheet exposed or  
partially used label sheets.  
Do not feed a sheet of labels through the printer more than once.  
The adhesive backing is designed for one pass through the  
printer.  
CAUTION  
If a sheet of labels becomes jammed in the printer, remove the toner  
cartridge and then see “Clearing Paper Jams” on page 85 to remove  
the jammed labels.  
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Printing on Transparencies  
Only use transparencies recommended for use in laser printers, such  
as HP transparency film. Ordering information is located on page 25.  
Appendix B lists transparency specifications on page 149.  
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Print transparencies from Tray 1.  
Use the top output tray to reduce curling (this is for  
transparencies only; for other media use rear output tray to  
reduce curling).  
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To prevent transparencies from sticking together, remove any  
transparencies in the output tray as they are printed.  
Place transparencies on a flat surface after removing them from  
the printer.  
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Printing on Custom-Sized Media or Cardstock  
Postcards, 3 by 5 in. (index) cards, and other custom-sized media can  
be printed from Tray 1. The minimum media size is 76 by 127 mm  
(3 by 5 in.) and the maximum media size is 216 by 356 mm (8.5 by  
14 in.).  
Note  
You may experience some paper jams when using any media with a  
length less 178 mm (7 in.). This may be caused by paper that has been  
effected by environmental conditions. For optimum performance, make  
sure you are storing and handling the paper correctly. Please refer to  
“Printing and Paper Storage Environment” on page 144. Using media  
from another manufacturer may also help.  
Custom-Sized Media and Cardstock Guidelines:  
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Always insert the short-edge first into Tray 1. If you want to print in  
landscape mode, make this selection through your software.  
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Use the rear output tray to reduce curl.  
Do not print on media smaller than 76 mm wide (3 in.) or 127 mm  
(5 in.) long.  
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Set margins at least 6.4 mm (.25 in.) away from the edges of the  
media in the software application.  
See Appendix B starting on page 139 for media specifications.  
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Printing on Both Sides of Media  
(Manual Duplexing)  
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Print the first side of the media as you would normally.  
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Print the second side from Tray 1, making sure the printed side is  
facing down with the top-edge toward the printer.  
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The PS Windows 9x and the Windows NT 4.0 printer driver as  
well as some software applications include “odd pages” and  
“even pages” printing. To use this option, flip down the rear output  
bin so that the paper will be stacked in the correct order. Print the  
even pages first as you would normally. Next, put the stack with  
the blank side up, top-edge toward the printer in Tray 1. Close the  
rear bin and print the odd pages.  
Note  
When the second side is printing, you may experience a higher  
frequency of paper misfeeds, paper jams, and multi-feeds. Using the  
rear output bin may reduce these problems. The print quality may be  
different on the second side of the media.  
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Long and Short Edge Manual Duplexing  
There are two ways to manually duplex, long edge or short edge  
binding. Long edge manual duplexing prints your document on both  
sides of the page with the binding on the long edge. Short edge  
duplexing prints the page with the binding on the short edge.  
Long edge binding: Print the second side from Tray 1, making sure  
the printed side is facing down with the top-edge toward the printer.  
Short edge binding: Print the second side from Tray 1, making sure  
the printed side is facing down with the bottom-edge toward the  
printer.  
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Printing on Special Media  
Letterhead or Preprinted Forms Orientation  
Tray 1 letterhead orientation: print-side up, top-edge toward the  
printer.  
Tray 2 or optional Tray 3 letterhead orientation: print-side down,  
top-edge toward you.  
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Canceling a Print Job  
A print job can be stopped from a software application, a print queue,  
or the JOB CANCEL button.  
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If the printer has not started printing, first try to cancel the job  
within the software application that sent the print job.  
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If the print job is waiting in a print queue or print spooler such as  
the Print Manager in Windows 3.1 or Print Monitor in Mac, delete  
the job there.  
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If the print job is already printing, press the printer JOB CANCEL  
button. The printer will finish printing any pages that are already  
moving through the printer and delete the rest of the print job.  
If the control panel status lights continue to cycle after a job has been  
canceled the computer is still sending the job to the printer. Either  
delete the job from the print queue or wait until the computer has  
finished sending data. The printer will return to Ready (Go light on).  
Job Cancel Tips  
Pressing JOB CANCEL cancels only the current job in the printer. If  
more than one print job is in printer memory, JOB CANCEL must be  
pressed once for each job.  
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Software Tasks  
This section lists the common printing tasks that are controlled  
through the printer software. Some printer drivers do not support all  
printer features. Use the PCL 6 printer driver to take full advantage of  
all the printer’s features, including:  
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Watermarks  
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Quick Sets  
Custom Paper Size  
EconoMode  
Custom Print Quality Settings  
Selecting Paper Source  
Restoring Defaults  
Reduce/Enlarge  
Resolution Enhancement  
technology (REt)  
Printing Multiple Pages on  
One Sheet of paper (N-up  
printing)  
Accessing the Printer Driver  
After installation, you can access the printer driver through the  
operating system or from your software application. Although access  
to the printer driver from your software applications may vary, the  
printer driver is usually accessed from the File menu.  
Note  
The method for accessing a printer driver is the same, no matter which  
printer driver you are using.  
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Accessing the Driver  
Temporarily Change  
Settings (from a software Change Default Settings  
Operating System  
application)  
(across all applications)  
Windows 9x/NT 4.0  
From the File menu, click Print, and Click the Start button, point to  
then click Properties. (The actual  
steps can vary; this is the most  
common method.)  
Settings, and then click Printers.  
Right-click the printer icon, and  
choose Properties. Many of the  
features in NT 4.0 printer drivers are  
also located on the Document  
Defaults menu.  
Windows 3.x  
From the File menu, click Print, click From the Windows control panel,  
Printers, and then click Options.  
(The actual steps can vary; this is  
the most common method.)  
double-click Printers, highlight the  
printer, and click Setup.  
Macintosh  
LaserWriter 8.3  
From the File menu, select Print,  
and click Options.  
From the File menu, select Print,  
and click Options. Click Save to  
save your changes.  
Macintosh  
LaserWriter 8.4 and higher  
From the File menu, select Print.  
Click the pop-up for options you  
wish to change.  
From the File menu, select Print.  
Click the pop-up for options you  
wish to change. Click Save to save  
your changes.  
Using the Printer Driver Help  
Each printer driver has help screens that can be activated from the  
Help button in the printer driver. These help screens give detailed  
information about the specific driver being used. Printer driver help is  
separate from the software application help.  
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Creating and Using Watermarks  
The Watermark options allow you to specify that text be placed  
“underneath” (in the background) of an existing document. For  
example, you may want to have large gray letters reading “draft” or  
“confidential” placed diagonally across the first page or all pages of a  
document.  
Note  
Watermarks are available only with the HP PCL 6 (Windows), Windows  
NT 4.0 PS, and LaserWriter printer drivers.  
Watermarks  
Printer Driver  
Procedure  
PCL 6  
To use an existing watermark  
(Windows 3.1/9x)  
1. Access the printer driver.  
2. From the Effects tab, click the Watermarks drop-down  
list.  
3. Click the desired watermark.  
4. Click First Page Only, if desired.  
5. Click OK.  
To create or edit a watermark  
1. Access the printer driver.  
2. From the Effects tab, click Edit.  
3. In the Watermark Details window, select the  
watermark you want to edit, or click New.  
4. Select the desired watermark options.  
5. Click OK.  
6. From the Effects tab, click First Page Only, if desired.  
7. Click OK.  
To stop printing the watermark, click “none” in the  
Watermarks drop-down list.  
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Watermarks (continued)  
Printer Driver  
Procedure  
PCL 6  
To use an existing watermark  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Effects tab, click the Watermarks drop-down  
list.  
3. Click the desired watermark.  
4. Click First Page Only, if desired.  
5. Click OK.  
To stop printing the watermark, click “none” in the  
Watermarks drop-down list.  
To create or edit a watermark  
If you are running the printer driver from the server, you  
need administrator rights to save new watermarks.  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Effects tab, click Edit.  
3. In the Watermark Details window, select the  
watermark you want to edit, or click New.  
4. Select the desired watermark options.  
5. Click OK.  
6. From the Effects tab, click First Page Only, if desired.  
7. Click OK.  
To stop printing the watermark, click “none” in the  
Watermarks drop-down list.  
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Watermarks (continued)  
Printer Driver  
Procedure  
Windows NT 4.0 PS  
To use an existing watermark  
1. Access the printer driver.  
2. From the Advanced tab, click Document Options, then  
Printer Features to expand their subentries.  
3. Click on each desired Watermark option (Watermark,  
Watermark Font, Watermark Size, Watermark Angle,  
Watermark Style, and Print Watermark) and select the  
desired setting for each option.  
4. Click OK.  
To stop printing the watermark, click Watermark and select  
“none” in the Change ‘Watermark’ Setting box.  
The Windows NT 4.0 PS printer driver does not support  
user-defined watermarks. If you want to create a  
watermark, use the HP PCL 6 printer driver.  
Windows 9x PS  
To use an existing watermark  
1. Access the printer driver.  
2. From the Device Options tab, click on each desired  
Watermark option (Watermark, Watermark Font,  
Watermark Size, Watermark Angle, Watermark Style,  
and Print Watermark) and select the desired setting  
for each option.  
3. Click OK.  
To stop printing the watermark, click Watermark and select  
“none” in the Change ‘Watermark’ Setting box.  
The Windows 9x PS printer driver does not support user-  
defined watermarks. If you want to create a watermark, use  
the HP PCL 6 printer driver.  
Macintosh  
LaserWriter 8.3  
1. Select Page Setup from the File menu.  
2. Select Options.  
3. Click the pop-up for each desired watermark option  
and select the desired setting.  
4. Click OK.  
To stop printing watermarks, select “None” or “Printer’s  
default” from the Watermark/Overlay pop-up.  
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Watermarks (continued)  
Printer Driver  
Procedure  
Macintosh  
1. Select Page Setup from the File menu.  
LaserWriter 8.4 and  
higher  
2. Click the pop-up and select Watermark/Overlay.  
3. Click on each desired watermark option and select the  
desired setting. To use your own text, type text in the  
custom text box.  
4. Click print.  
To stop printing watermarks, select “None” in the layer  
option.  
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Printing Multiple Pages on One Sheet of Paper  
(N-up Printing)  
You can select the number of pages you want to print on a single  
sheet of paper. If you choose to print more than one page per sheet,  
the pages will appear decreased in size and arranged on the sheet.  
You can specify up to 9 pages.  
N-up Printing  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Finishing tab, click Pages per Sheet.  
3. Enter the number of pages you want to print per sheet  
(1, 2, 4, or 9).  
4. Click Print Page Borders if you want to print a border  
around each page on the sheet. Print Page Borders is  
enabled only if Pages per Sheet is set to 2, 4, or 9.  
5. Click OK.  
PCL 6  
1. Access the printer driver.  
(Windows NT 4.0)  
2. From the Finishing tab, click Pages per Sheet.  
3. Enter the number of pages you want to print per sheet  
(1, 2, 4, or 9).  
4. Click Print Page Borders if you want to print a border  
around each page on the sheet. Print Page Borders is  
enabled only if Pages per Sheet is set to 2, 4, or 9.  
5. Click OK.  
Windows 9x PS  
1. Access the printer driver.  
2. From the Paper tab, click 1-, 2-, or 4-up.  
3. Click OK.  
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N-up Printing (continued)  
Printer Driver  
Procedure  
Windows NT 4.0 PS  
1. Access the printer driver.  
2. From the Advanced tab, click Document Options, then  
Printer Features to expand their subentries.  
3. Click Pages per Sheet.  
4. Select the desired option (1, 2, 4, 6, 9, or 16) in the  
Change ‘Pages per Sheet’ Setting box.  
Select the Pages per Sheet orientation to match the  
orientation of your document. For example, a landscape  
presentation printed at 4 pages per sheet would use the 4  
(Landscape) Pages per Sheet setting.  
5. Click OK.  
Macintosh  
LaserWriter 8.3  
1. Select Page Setup from the File menu.  
2. Select Layout.  
3. Select the desired option (1, 2, or 4).  
4. Click OK.  
Macintosh  
LaserWriter 8.4 and  
higher  
1. Select Print from the File menu.  
2. Select Layout.  
3. Select the desired option (1, 2, 4, 6, 9, or 16).  
4. Click OK.  
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Setting a Custom Paper Size  
Use the Custom Paper feature to print on paper sizes other than  
standard sizes.  
Custom Paper Size  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Paper tab, click Custom.  
3. From the Custom Paper Size window, type the name  
of the custom paper size.  
4. Click the desired unit of measure (millimeters or  
inches).  
If you enter a size that is too small or too large, the driver  
will automatically adjust the size for you.  
5. Enter the custom paper size length and width.  
6. Click OK.  
You can save up to five custom paper sizes for reuse.  
Windows NT 4.0  
The Windows NT printer drivers do not support custom  
paper sizes. You may access custom sizes through the  
operating system.  
1. Click the Start button, point to Settings, then click  
Printers.  
2. From the File menu, click Server Properties.  
3. From the Forms tab, click Create New Form.  
4. Set the custom paper size and margins.  
5. Click OK.  
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Custom Paper Size (continued)  
Printer Driver  
Procedure  
Windows 9x PS  
1. Access the printer driver.  
2. From the Paper tab, scroll to the right of the Paper  
Size box and click Custom Page.  
3. Click the Custom button.  
4. From the Custom-Defined Size window, type the  
name of the custom paper size.  
5. Click the desired unit of measure (millimeters or  
inches).  
6. Enter the custom paper size length and width.  
7. Click OK.  
You can save up to three custom paper sizes for reuse.  
Macintosh  
LaserWriter 8.3  
1. Select Page Setup from the File menu.  
2. Select Custom.  
3. Click the paper image to select the paper size.  
Macintosh  
LaserWriter 8.4  
The 8.4 version does not support this option. Use the 8.3  
version to use custom paper sizes, or check with Apple for  
updated drivers.  
Macintosh  
1. Select Page Setup from the File menu.  
LaserWriter 8.5 and  
higher  
2. Select Custom page Sizes from the Page attributes  
pop-up.  
3. Select New to create custom page sizes or select Edit  
for existing custom pages.  
4. Click OK.  
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Creating and Using Quick Sets  
Quick Sets allow you to save the current driver settings (for example,  
page orientation, n-up printing or paper source) for reuse. For  
convenience, Quick Sets can be selected and saved from most  
printer driver tabs. You can also restore printer driver default settings  
by selecting Defaults from the Quick Sets drop-down list.  
Note  
Quick Sets are available only with the HP PCL 6 printer driver for  
Windows.  
Quick Sets  
Printer Driver  
Procedure  
PCL 6  
Creating Quick Sets  
(Windows 3.1/9x)  
1. Access the printer driver.  
2. Select the desired print settings.  
3. In the Quick Sets box, type a name for the selected  
settings (for example “Quarterly Report” or “My  
Project Status”).  
4. Click Save.  
5. When you save Quick Sets, all current driver settings  
are saved. The printer driver will now remember these  
settings.  
6. Click OK.  
Using Quick Sets  
1. Access the printer driver.  
2. Select the desired item from the Quick Sets drop-  
down list.  
3. Click OK. The printer is now set to print according to  
the settings in the Quick Sets you selected.  
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Quick Sets (continued)  
Printer Driver  
Procedure  
PCL 6  
Creating Quick Sets  
(Windows NT 4.0)  
If you are running the printer driver from the server, you  
need administrator rights to save new Quick Sets.  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults. You can save Quick Sets from  
any tab.  
2. Select the desired print settings.  
3. In the Quick Sets box, type a name for the selected  
settings (for example “Quarterly Report” or “My  
Project Status”).  
4. Click Save. When you save Quick Sets, all current  
driver settings are saved. The printer driver will now  
remember these settings.  
5. Click OK.  
Using Quick Sets  
1. Access the printer driver.  
2. Select the desired item from the Quick Sets drop-  
down list.  
3. Click OK.  
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Using EconoMode  
EconoMode (Save Toner) allows the printer to use less toner on each  
page. Selecting this option will extend the life of your toner cartridge  
and reduce your cost per page, but will reduce print quality. This  
setting is not available with 1200 dpi settings.  
EconoMode  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Finishing tab, click EconoMode (Save  
Toner). If the box is checked, EconoMode is enabled.  
If the box is empty, EconoMode is disabled.  
3. Click OK.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Finishing tab, click EconoMode (Save  
Toner). If the box is checked, EconoMode is enabled.  
If the box is empty, EconoMode is disabled.  
3. Click OK.  
Windows 9x PS  
1. Access the printer driver.  
2. From the Device Options tab, click EconoMode.  
3. Select the desired EconoMode option in the Change  
Setting in EconoMode drop-down list.  
4. Click OK.  
Windows NT 4.0 PS  
1. Access the printer driver.  
2. From the Advanced tab, click Document Options, then  
Printer Features to expand their subentries.  
3. Click EconoMode.  
4. Select the desired EconoMode option in the Change  
‘EconoMode’ Setting box.  
5. Click OK.  
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EconoMode (continued)  
Printer Driver  
Procedure  
Macintosh  
LaserWriter 8.3  
1. Select Print from the File menu.  
2. Click Options.  
3. Select the desired EconoMode setting.  
4. Click OK.  
Macintosh  
1. Select Print from the File menu.  
LaserWriter 8.4 and  
higher  
2. Click the popup for print options and select Imaging  
Options.  
3. In the Imaging Options dialog, select the desired  
EconoMode setting.  
4. Click Print.  
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Choosing Print Quality Settings  
The printer’s default print quality setting is Best Quality, which uses  
1200 dpi to provide the best combination of print speed and print  
quality. If you need advanced print quality, you can choose custom  
settings.  
Resolution Options:  
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Best Quality (default) - 1200 dpi for the best print quality.  
Faster Printing - 600 dpi, alternate resolution for complex  
graphics or faster output.  
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Custom - Allows you to specify print quality settings.  
Note  
Changing resolution may change the formatting of your text.  
Choosing Print Quality Settings  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Finishing tab, click Custom, then Details.  
3. In the Print Quality Details window, select the desired  
resolution setting.  
4. Click OK.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Finishing tab, click Custom, then Details.  
3. In the Print Quality Details window, select the desired  
resolution setting.  
4. Click OK.  
Windows 9x PS  
1. Access the printer driver.  
2. From the Graphics tab, select the desired resolution  
setting.  
3. Click OK.  
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Choosing Print Quality Settings (continued)  
Printer Driver  
Procedure  
Windows NT 4.0 PS  
1. Access the printer driver.  
2. From the Advanced tab, click Graphics to expand its  
subentries.  
3. Click Resolution.  
4. Select the desired Resolution option in the Change  
‘Resolution’ Setting box. (1200 is the same as best  
quality in the PCL 6 printer driver.)  
5. Click OK.  
Macintosh  
LaserWriter 8.3  
1. Select Print from the File menu.  
2. Click Options.  
3. In the Print Options dialog, select the desired Print  
Resolution setting.  
4. Click OK.  
Macintosh  
1. Select Print from the File menu.  
LaserWriter 8.4 and  
higher  
2. Click the pop-up for print options and select  
Resolution Options.  
3. In the Resolution Options dialog box, select the  
desired setting.  
4. Click Print.  
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Using Reduce/Enlarge Options  
Reduce/Enlarge options allow you to scale your document to a  
percent of its normal size. You can also choose to scale your  
document to fit on letter- or A4-size paper.  
Reduce/Enlarge  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Effects tab, type the percentage by which  
you want to reduce or enlarge your document or click  
Fit to Letter Size or click Fit to A4 Size.  
3. Click OK.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Effects tab, type the percentage by which  
you want to reduce or enlarge your document.  
3. Click OK.  
Windows 9x PS  
To reduce or enlarge your document  
1. Access the printer driver.  
2. From the Graphics tab, type the percentage by which  
you want to reduce or enlarge your document in the  
Scaling box.  
3. Click OK.  
To fit your document to letter- or A4-size paper  
1. Access the printer driver.  
2. From the Device Options tab, click Fit to Page.  
3. Select the desired Fit to Page option in the Change  
Setting for: drop-down list.  
4. Click OK.  
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Reduce/Enlarge (continued)  
Printer Driver  
Procedure  
Windows NT 4.0 PS  
To reduce or enlarge your document  
1. Access the printer driver.  
2. From the Advanced tab, click Graphics to expand its  
subentries.  
3. Click Scaling.  
4. Type the percentage by which you want to reduce or  
enlarge your document in the Change ‘Scaling’  
Setting box.  
5. Click OK.  
To fit your document to letter- or A4-size paper  
This setting works for all paper sizes in the Windows NT 4.0  
PS printer driver.  
1. Access the printer driver.  
2. From the Advanced tab, click Document Options, then  
Printer Features to expand their subentries.  
3. Click Fit to Page.  
4. Select the desired option in the Change ‘Fit to Page’  
Setting box.  
5. Click OK.  
Macintosh  
LaserWriter 8.3  
1. Select Page Setup from the File menu.  
2. Select Reduce/Enlarge.  
3. Select the desired settings.  
4. Click OK.  
Macintosh  
LaserWriter 8.4 and  
higher  
1. Select Page Setup from the File menu.  
2. Select Scale.  
3. Select the desired settings.  
4. Click OK.  
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Selecting a Paper Source  
If your application supports printing paper by source, make the  
selections from your application. Application settings override printer  
driver settings.  
Selecting Paper Source  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Paper tab, select the desired Source of  
paper.  
3. Click OK.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Paper tab, select the desired Source of  
paper.  
3. Click OK.  
Windows 9x PS  
1. Access the printer driver.  
2. From the Paper tab, select the desired Paper Source  
option in the Paper Source drop-down list.  
3. Click OK.  
Windows NT 4.0 PS  
1. Access the printer driver.  
2. From the Page Setup tab, select the desired paper  
source from the Paper Source drop-down list.  
3. Click OK.  
Macintosh  
LaserWriter 8.3  
1. Select Print from the File menu.  
2. Choose paper source.  
3. Select the desired selection.  
4. Click OK.  
Macintosh  
LaserWriter 8.4 and  
higher  
1. Select Print from the File menu.  
2. Click the Paper Source pop-up.  
3. Select the desired source.  
4. Click Print.  
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Using REt  
When REt (Resolution Enhancement technology) is on, it refines the  
print quality of characters by smoothing out jagged edges that can  
occur on the angles and curves of a printed image. Choose Off if  
graphics, particularly scanned images, are not printing clearly.  
Note  
REt is disabled when 1200 dpi settings are selected.  
REt  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Finishing tab, click Custom, then Details.  
3. In the Print Quality Details window, select the REt  
desired option (On or Off).  
4. Click OK.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Finishing tab, click Custom, then Details.  
3. In the Print Quality Details window, select the REt  
desired option (On or Off).  
4. Click OK.  
Windows NT 4.0 PS  
1. Access the printer driver.  
2. From the Advanced tab, click Document Options, then  
Printer Features to expand their subentries.  
3. Click Resolution Enhancement.  
4. Select the desired Resolution Enhancement option in  
the Change ‘Resolution Enhancement’ Setting box.  
5. Click OK.  
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REt (continued)  
Printer Driver  
Windows 9x PS  
Procedure  
1. Access the printer driver.  
2. From the Device Options tab, select the desired  
Resolution Enhancement option from the Printer  
Features drop-down list.  
3. Select the desired Resolution Enhancement option in  
the Change setting for ‘Resolution Enhancement’  
drop-down list.  
4. Click OK.  
Macintosh  
LaserWriter 8.3  
1. Select Print from the File menu.  
2. Click Options.  
3. In the Print Options dialog, select the desired  
Resolution Enhancement setting.  
4. Click OK.  
Macintosh  
1. Select Print from the File menu.  
LaserWriter 8.4 and  
higher  
2. Click the pop-up for print options and select  
Resolution Options.  
3. In the Resolution Options dialog box, select the  
desired Resolution Enhancement setting.  
4. Click Print.  
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Restoring Default Printer Driver Settings  
Restoring Defaults  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. In the Quick Sets box, click Defaults  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. In the Quick Sets box, click Defaults  
Windows 9x PS  
1. Access the printer driver.  
2. Click the Restore Defaults button for each tab where  
you want to restore default settings.  
Windows NT 4.0 PS  
The Windows NT 4.0 PS printer driver invokes default  
settings when an application is started. To restore default  
printer settings without restarting your application, select  
another printer driver, then select the Windows NT 4.0 PS  
printer driver.  
Macintosh  
LaserWriter 8.3  
To restore default printer driver settings, delete the  
“LaserWriter 8 Prefs” file in the Preferences folder in the  
System folder.  
Macintosh  
LaserWriter 8.4 and  
higher  
1. Open the Preferences folder.  
2. Open the Printing Prefs folder.  
3. Open the Parsed PPD folder.  
4. In the Parsed PPD Folder, delete the file with the  
same name as the printer. For example, for a printer  
called HP LaserJet 2100 M, delete the file  
HP LaserJet 2100 M.PPD in the following path:  
HD:System Folder:Preferences:Printing Prefs:Parsed  
PPD Folder:HP LaserJet 2100 M  
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Printing on Different Paper for the First Page  
Note  
Printing on different paper for the first page of a print job is available  
only with the HP PCL 6 printer and Macintosh LaserWriter driver.  
Some applications may also have this feature. Check with the  
application’s help file.  
Printing on Different Paper for the First Page  
Printer Driver  
Procedure  
PCL 6  
1. Access the printer driver.  
(Windows 3.1/9x)  
2. From the Paper tab, select the desired paper for the  
first page of your print job.  
3. Click Use different paper for first page.  
4. Click the Other Pages tab.  
5. Select the desired paper source for the other pages of  
your print job.  
PCL 6  
(Windows NT 4.0)  
1. Click the Start button, point to Settings, then click  
Printers. Right-click the printer icon and choose  
Document Defaults.  
2. From the Paper tab, select the desired paper for the  
first page of your print job.  
3. Click Use different paper for first page.  
4. Click the Other Pages tab.  
5. Select the desired paper source for the other pages of  
your print job.  
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Printing on Different Paper for the First Page (continued)  
Printer Driver  
Procedure  
Macintosh  
1. Select Print from the File menu.  
LaserWriter 8.3  
2. Select First From and then select the desired tray for  
the first page from the pop-up menu.  
3. Select the tray for the rest of the job from the  
Remaining From pop-up menu.  
Macintosh  
1. Select Print from the File menu.  
LaserWriter 8.4 and  
higher  
2. Select First Page From and then select the desired  
tray for the first page from the pop-up menu.  
3. Select the tray for the rest of the job from the  
Remaining From pop-up menu.  
Note  
The paper size for all pages of the print job must be the same in the  
driver.  
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Tray Locking  
Tray Locking is a feature that allows you to “lock” a tray so that the  
only time the printer will draw from that tray is when it is specifically  
requested. This is useful when you want to put special paper in a tray,  
such as letterhead. For example, if you are using “First Available  
Tray,” for the paper source and you lock Tray 1, the printer will only  
draw from the remaining trays, either Tray 2 or optional Tray 3, if it is  
installed. You can still print from the locked tray, but you must specify  
the source.  
Note  
The feature will not allow you to lock all the trays. One tray must be  
“unlocked.”  
Tray Locking  
Printer Utility  
Procedure  
Windows  
1. Run the HP LaserJet configuration utility or JetAdmin.  
2. From the Custom tab, select the tray you wish to lock.  
Macintosh  
1. Run the HP LaserJet Utility.  
2. From the Settings Panel, select Input Trays.  
3. Click on the tray you want to lock.  
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Printer Tips and  
Maintenance  
3
Overview  
This chapter provides suggestions for high-quality and economical  
printing. It also lists special maintenance tasks for the toner cartridge  
and the printer.  
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Managing the UltraPrecise Toner Cartridge  
Redistributing the Toner  
Cleaning the Printer  
Using the Printer Cleaning Processes  
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Managing the UltraPrecise Toner Cartridge  
HP Policy on Non-HP Toner Cartridges  
Hewlett-Packard Company cannot recommend use of non-HP toner  
cartridges, either new, refilled, or remanufactured. Because they are  
not HP products, HP cannot influence their design or control their  
quality.  
Toner Cartridge Storage  
Do not remove the toner cartridge from its package until you are  
ready to use it. The shelf life of a cartridge in an unopened package is  
approximately 2.5 years. The shelf life of a cartridge in an opened  
package is approximately 6 months.  
CAUTION  
To prevent damage to the toner cartridge, do not expose it to light for  
more than a few minutes.  
Toner Cartridge Life Expectancy  
The life of the toner cartridge depends on the amount of toner that  
print jobs require. When printing text at 5% coverage, an HP LaserJet  
2100 toner cartridge lasts an average of 5,000 pages. This assumes  
the print density is set to 3 and EconoMode is off. (These are the  
default settings.)  
Recycling Toner Cartridges  
To install a new HP toner cartridge and recycle the used cartridge,  
follow the instructions included in the new toner cartridge box.  
See “HP Toner Cartridges” on page 133.  
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Redistributing the Toner  
1
When toner is low, faded or light areas  
may appear on a printed page. You may  
be able to temporarily improve print  
quality by redistributing the toner. The  
following procedure may allow you to  
finish the current print job before  
replacing the toner cartridge.  
1
2
Open the top cover.  
2
3
Remove the toner cartridge from  
the printer.  
WARNING!  
Avoid reaching too far into the printer.  
The adjacent fusing area may be hot!  
CAUTION  
To prevent damage, do not expose the  
toner cartridge to light for more than a  
few minutes.  
3
Rotate the toner cartridge and  
gently shake from side to side to  
redistribute the toner. (Do not tip the  
cartridge on end, or it might leak.)  
Continued on next page.  
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Note  
4
If toner gets on your clothing, wipe it off  
with a dry cloth and wash clothing in cold  
water. (Hot water sets toner into fabric.)  
4
Reinsert the toner cartridge into the  
printer and close the top cover.  
If the print remains light, install a new  
toner cartridge. (Follow the instructions  
provided with the new toner cartridge.)  
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Cleaning the Printer  
To maintain print quality, follow the cleaning procedures on the  
following pages every time the toner cartridge is changed or  
whenever print quality problems occur. As much as possible, keep the  
printer free from dust and debris.  
l
Clean the outside of the printer with a lightly water-dampened  
cloth.  
l
Clean the inside with a dry, lint-free cloth.  
CAUTION  
Do not use ammonia-based cleaners on or around the printer. While  
cleaning the printer, be careful not to touch the transfer roller (located  
underneath the toner cartridge). Skin oils on the roller can cause print  
quality problems.  
Using the Printer Cleaning Processes  
During the printing process, paper, toner and dust particles can  
accumulate inside the printer. Over time, this buildup can cause print  
quality problems such as toner specks or smearing. This printer has  
two cleaning modes that can correct and prevent these types of  
problems.  
Note  
In order for the engine cleaning page to work properly, print the page  
on copier-grade paper, not bond or rough paper.  
Engine Cleaning  
This process uses copier-grade paper from Tray 2 to remove dust and  
toner from the paper path. Use this process if you are experiencing  
toner specks or dots on printouts. This process will provide a blank  
page which should be discarded. See “Starting the Cleaning Process”  
on page 74.  
Toner Cartridge Cleaning  
process if you are experiencing blurred, faded or smeared printouts.  
This process will take about 10 minutes. See “Starting the Cleaning  
Process” on page 74.  
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Note  
Make sure the toner cartridge is not empty when using the toner  
cartridge cleaning. A near empty toner cartridge may also cause print  
defects. This 10-minute process consumes toner and if used often can  
reduce toner cartridge life.  
Starting the Cleaning Process  
1. Make sure the printer is turned on and in the ready state. Make  
sure there is paper loaded in Tray 2.  
2. Press and hold the Go and Job Cancel buttons until all lights  
flash. This will take about 10 seconds. Release the buttons when  
the lights flash.  
3. For engine cleaning, press the Go button,  
or  
for cartridge cleaning, press the Job Cancel button.  
4. Discard the blank page produced from the engine cleaning  
process.  
Note  
The cartridge cleaning process takes about 10 minutes. To stop the  
toner cartridge cleaning process, turn the printer off.  
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Internal Cleaning Procedure  
Over time, particles of toner and paper  
1
2
will begin to accumulate inside the  
printer. This may cause print quality  
problems during printing. Cleaning the  
printer will eliminate or reduce these  
problems.  
WARNING!  
Before cleaning the printer, turn the  
printer off and unplug the power cable.  
1
2
Open the top cover.  
Remove the toner cartridge.  
CAUTION  
To prevent damage, do not expose the  
toner cartridge to light for more than a  
few minutes. Place a piece of paper over  
the top of the toner cartridge to shield it  
while it is out of the printer.  
3
4
3
4
With a dry, lint-free cloth, wipe any  
residue from the paper path area  
and the toner cartridge cavity.  
Replace the toner cartridge and  
close the top cover. Plug in the  
power cable, and turn the printer  
on.  
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4
Problem Solving  
Overview  
This chapter helps you troubleshoot printer problems in the following  
areas:  
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Troubleshooting Checklist  
Troubleshooting General Printing Problems  
Printing Special Pages  
Clearing Paper Jams  
Solving Print Quality Problems  
Infrared Printing Problems  
Troubleshooting Error Messages  
Secondary Light Patterns  
Network Problems  
Common Windows Problems  
Common Macintosh Problems  
Troubleshooting PS Errors  
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Troubleshooting Checklist  
If the printer is not responding properly, complete the following  
checklist in order. If the printer does not pass a step, follow the  
corresponding troubleshooting suggestions.  
Troubleshooting Checklist  
Make sure the printer  
Ready light is on.  
If no lights are on, check the power cord  
connections. Check the power switch. Check the  
power source by plugging into another outlet.  
If other lights are on, go to “Troubleshooting Error  
Messages” on page 99.  
Press GO to print a  
demo page to verify  
that the printer is  
If a demo page does not print, check the paper  
supply in Tray 2 or Tray 3.  
feeding paper correctly. If the page jams in the printer, go to “Clearing Paper  
Jams” on page 85.  
If the printer prints, but you get an error message, go  
to “Troubleshooting Error Messages” on page 99.  
Check the demo page If there is a print quality problem, go to “Solving Print  
correctly.  
Quality Problems” on page 91.  
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Troubleshooting Checklist (continued)  
Print a short document If the page does not print, check the cable  
from a software  
connection between the printer and computer. Make  
application to verify the sure you are using the proper cable.  
computer and printer  
are connected and are Check the print queue or print spooler (print monitor  
communicating  
correctly.  
in Mac) to see if the printer has been paused.  
Check the software application to make sure you are  
using the proper printer driver and port.  
If the page is interrupted during printing, go to  
Troubleshooting General Printing Problems” on  
page 80.  
If completing the  
checklist did not  
Troubleshooting General Printing Problems” on  
page 80  
with the printer, check “Troubleshooting Error Messages” on page 99  
the following  
troubleshooting  
sections:  
“Secondary Light Patterns” on page 102  
“Network Problems” on page 107  
“Common Windows Problems” on page 108  
“Common Macintosh Problems” on page 110  
Troubleshooting PS Errors” on page 114  
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Troubleshooting General Printing Problems  
Troubleshooting General Printing Problems  
Symptom  
Possible Cause  
Solution  
Printer selects media from the The tray selection in the  
For many software  
wrong tray.  
software application may be  
incorrect.  
applications, the paper tray  
selection is found under the  
Page Setup menu within the  
application.  
Remove any media in other  
trays to make the printer select  
from the desired tray.  
For Macintosh, use the  
LaserJet Utility to change the  
priority of the tray.  
Print job is extremely slow.  
The job may be very complex. Reduce the complexity of the  
page or try adjusting the print  
The maximum speed of 10  
pages per minute cannot be  
exceeded even when more  
memory is added.  
quality settings. If this problem  
occurs frequently, add memory  
to the printer.  
Pages print, but are totally  
blank.  
The sealing tape may still be in Remove the toner cartridge  
the toner cartridge.  
and pull out the sealing tape.  
Re-install the toner cartridge.  
Check the printer by pressing  
GO to print a demo page.  
The file may have blank  
pages.  
Check file to make sure that it  
does not contain blank pages.  
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Troubleshooting General Printing Problems (continued)  
Symptom Possible Cause Solution  
The printer prints, but the text The parallel cable is loose or Disconnect the parallel cable  
is wrong, garbled, or  
incomplete.  
defective.  
and reconnect it. Try a print job  
you know works. If possible,  
attach the cable and printer to  
another computer and try a  
print job that you know works.  
Finally, try a new IEEE-1284  
compliant cable or a LocalTalk  
cable (Mac).  
The printer is on a network or Disconnect the printer from  
sharing device and is not  
receiving a clear signal.  
the network and attach it  
directly to a computer with a  
parallel cable. Print a job that  
you know works. If it prints  
properly, check with your  
network administrator.  
The wrong driver was selected Check the software’s printer  
in the software.  
selection menu to make sure  
that the HP LaserJet 2100 is  
selected.  
The software application is  
malfunctioning.  
Try printing a job from another  
application.  
The operating system is  
malfunctioning.  
If printing from Windows (any  
version), exit to a DOS prompt  
and verify functionality with the  
following command: At a  
C:\prompt, type Dir LPT1  
then press enter. (This  
assumes you are connected to  
LPT1). If the Go light comes  
on, press the Go button to  
print and eject the page.  
The printer does not respond The printer may be in manual Add paper to Tray 1 and press  
when “print” is selected in the feed mode (Go Light Blinking). and release the Go button.  
software.  
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Troubleshooting General Printing Problems (continued)  
Symptom  
Possible Cause  
Solution  
The parallel cable between the Disconnect and reconnect the  
computer and the printer is not parallel cable.  
connected properly.  
The parallel cable is defective. If possible, attach the cable to  
another computer and print a  
job you know works. You may  
also try using a different  
parallel cable (IEEE-1284  
Compliant) or LocalTalk cable  
(Mac).  
The wrong printer was  
selected in the software.  
Check the software printer  
selection menu to make sure  
that the HP LaserJet 2100 is  
selected.  
.
The software for the printer is Check the software’s printer  
not configured for the printer selection menu to make sure it  
port.  
is accessing the correct port. If  
the computer has more than  
one parallel port, make sure  
the printer is attached to the  
correct one.  
The printer is on a network  
Disconnect the printer from  
and is not receiving a signal. the network and attach it  
directly to a computer with a  
parallel cable. Print a job you  
know works. If it prints  
properly, check with your  
network administrator.  
The printer is not receiving  
power.  
If no lights are on, check the  
power cord connections.  
Check the power switch.  
Check the power source.  
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Troubleshooting General Printing Problems (continued)  
Symptom Possible Cause Solution  
The printer does not respond The printer is malfunctioning. Check the lights on the printer  
when “print” is selected in the  
software.  
to determine if the printer is  
indicating an error.  
The Attention light stays on.  
The printer is out of paper.  
Add paper to the printer.  
Paper trays are installed  
incorrectly.  
Make sure that Tray 2 or  
optional Tray 3 are pushed in  
all the way.  
The Attention light is blinking The top cover of the printer is Close the top cover securely.  
open.  
The toner cartridge is missing Make sure the toner cartridge  
or not installed correctly.  
is installed. Try removing the  
cartridge and re-installing it.  
There is a paper jam in the  
printer.  
See “Clearing Paper Jams” on  
page 85.  
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Printing Special Pages  
There are special pages within the memory of the printer that will help  
you to diagnose and learn about problems with your printer.  
Demo Page  
To print the demo page, press the GO button when the printer is  
ready.  
Configuration Page  
The configuration page lists many of the current settings and  
properties of the printer. To print the configuration page, press and  
release the GO and JOB CANCEL buttons simultaneously when the  
printer is ready. If you have an EIO card installed, a second page will  
print listing all of the EIO information.  
Cleaning Process  
The printer has two cleaning processes, Engine and Toner Cartridge  
cleaning. These clean internal areas including the paper path and the  
toner cartridge. The Engine cleaning process produces a blank page  
that should be discarded. See “Using the Printer Cleaning Processes”  
on page 73.  
Font List  
To print a font list, use either HP FontSmart (Windows) or the  
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Clearing Paper Jams  
Occasionally, paper can become jammed during a print job. Some of  
the causes include:  
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Paper trays loaded improperly or overfilled.  
Tray 2 or optional Tray 3 is removed during a print job.  
Top cover is opened during a print job.  
Media that does not meet HP specifications is used. See “Media  
Specifications” on page 139.  
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Media that is outside of the supported size range is used. See  
“Media Specifications” on page 139.  
Find and remove the jammed paper using the instructions on the  
first in the toner cartridge area.  
Paper jams can occur at three locations:  
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Tray 2 or optional Tray 3 paper feed area.  
Toner cartridge area.  
Output areas.  
Note  
Loose toner may remain in the printer after a paper jam. This should  
clear after a few sheets have printed. See “Loose Toner” on page 94.  
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Paper Jam: Toner  
Cartridge Area  
1
2
1
Open the top cover.  
CAUTION  
Paper jams in this area may result in  
loose toner on the page. If you get any  
toner on your clothes, wash them in cold  
water because hot water will set the  
toner into the fabric.  
2
Remove the toner cartridge.  
CAUTION  
To prevent damage, do not expose the  
toner cartridge to light for more than a  
few minutes. Place a piece of paper over  
the top of the toner cartridge to shield it  
while it is out of the printer.  
3
3
Carefully lift up the registration  
plate. If the leading edge of the  
paper is visible, gently pull the  
paper toward the rear of the printer  
to remove it from the printer.  
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4
Note  
If the paper is too difficult to remove or  
has already entered the output area,  
remove the jam as described for the  
output areas on page 89.  
4
When the jammed paper has been  
removed, gently flip down the  
registration plate. Replace the toner  
cartridge and shut the top cover.  
Note  
If the toner cartridge is difficult to re-  
install, make sure the registration plate  
has been flipped back down into  
position.  
If the Attention light does not go out,  
there is still jammed paper inside the  
printer. Check the paper feed or output  
areas.  
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1
2
Paper Jam: Tray 2 or  
Optional Tray 3 Paper Feed  
Area  
Note  
If paper has entered the toner cartridge  
area, follow the instructions on page 86.  
It is easier to remove paper from the  
toner cartridge area than the paper feed  
area.  
1
2
Slide out Tray 2 to expose the  
jammed paper.  
Remove any misfed paper by  
pulling it out by the visible edge.  
Make sure that all of the paper is  
aligned in the tray. If Tray 3 is  
installed, remove any misfed paper  
and make sure that all of the paper  
is aligned in that tray.  
3
4
3
If the paper is jammed in the paper  
feed area and cannot be accessed  
from the toner cartridge area, grasp  
the paper and carefully pull it free  
from the printer.  
4
Push the paper down to lock the  
metal paper lift plate into place and  
slide the tray back into the printer.  
Note  
If the Attention light does not go out,  
there is still jammed paper inside the  
printer. Check the toner cartridge and  
rear output areas for paper jams.  
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Paper Jam: Output Areas  
1
CAUTION  
Paper jams in this area may result in  
loose toner on the page. If you get any  
toner on your clothes, wash them in cold  
water because hot water will set the  
toner into the fabric.  
1
Open the top cover and remove the  
toner cartridge. Open the rear  
output bin.  
2
3
4
Note  
It is necessary to open the top cover in  
order to release the rear output gearing  
for easy paper removal.  
2
If the leading edge of the paper is  
not visible or barely visible in the  
cartridge area, carefully pull the  
leading edge out of the printer from  
the rear output opening using both  
hands. Carefully remove the rest of  
the jammed paper from the printer.  
3
If the paper is almost completely  
visible from the top output bin, pull  
the remaining paper carefully out of  
the printer.  
4
Re-install the toner cartridge.  
Close the top cover and the rear  
output bin.  
Note  
If the Attention light does not go out,  
there is still jammed paper inside the  
printer. Check the paper feed and the  
toner cartridge areas for paper jams.  
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Paper Jam: Removing Torn  
Pieces of Paper  
1
2
3
Sometimes a piece of jammed paper can  
tear when being removed. Use the  
following procedure to remove any small  
pieces of paper left in the printer.  
1
2
Make sure the toner cartridge is  
installed, the top cover is closed,  
and Tray 2 and optional Tray 3 (if  
installed) are completely pushed  
into the printer.  
Turn the printer off and then back  
on. As the printer restarts, the  
rollers will advance the piece(s) of  
paper.  
3
4
Open the top cover and remove the  
toner cartridge. Open the rear  
output bin.  
Remove the piece(s) of paper.  
If the paper cannot be removed by hand,  
repeat steps 1 through 4. Reinstall the  
toner cartridge when all the paper has  
been removed. Close the top cover and  
the rear output bin.  
4
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Solving Print Quality Problems  
Print Quality Checklist  
General print quality problems can be solved by following the  
checklist below.  
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Check the printer driver to make sure you are using the best  
available print quality option (see page 58).  
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Redistribute the toner in the toner cartridge (see page 71).  
Clean the inside of the printer (see page 73).  
Check the paper type and quality (see page 139).  
Adjust the print density from the software (see page 58).  
Check to make sure EconoMode is off in the software (see page  
56).  
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Troubleshooting General Printing Problems (see page 80).  
Install a new HP toner cartridge, then check print quality again.  
See instructions provided with the toner cartridge.  
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Image Defect Examples  
The examples below depict letter-size paper that has passed through  
the printer short-edge first. The following pages list the typical cause  
and solution for each of these examples.  
Light Print or  
Fade  
Toner Specks  
Toner Smear  
Page Skew  
Dropouts  
Loose Toner  
Curl or Wave  
Vertical Lines  
Gray  
Background  
Vertical Repetitive  
Defects  
Wrinkles or  
Creases  
Misformed  
Characters  
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Light Print or Fade  
If a vertical white streak or faded area appears on the page:  
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The toner supply is low. You may be able to temporarily extend  
the toner cartridge life. See “Redistributing the Toner” on page 71.  
If this does not improve the print quality, install a new HP toner  
cartridge.  
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The paper may not meet HP’s paper specifications (for example,  
the paper is too moist or too rough). See “Media Specifications”  
on page 139.  
If the whole page is light, the print density adjustment is too light  
or EconoMode may be on. Adjust the print density and  
EconoMode within the software driver. See “Using EconoMode”  
on page 56.  
A combination of faded and smeared defects may indicate that  
the cartridge needs cleaning. See “Toner Cartridge Cleaning” on  
page 73.  
Toner Specks  
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The paper may not meet HP’s paper specifications (for example,  
on page 139.  
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The transfer roller may be dirty. See “Internal Cleaning  
Procedure” on page 75.  
The paper path may need cleaning. See “Engine Cleaning” on  
page 73.  
Dropouts  
If faded areas, generally rounded, occur randomly on the page:  
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The moisture content of the paper is uneven or the paper has  
moist spots on its surface. Try paper from a different source. See  
“Media Specifications” on page 139.  
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The paper lot is bad. The manufacturing processes can cause  
some areas to reject toner. Try a different kind or brand of paper.  
See “Media Specifications” on page 139.  
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The toner cartridge may be defective. See “Vertical Repetitive  
If these steps do not correct the problem, contact an HP-  
authorized dealer or service representative.  
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Vertical Lines  
If black or white vertical streaks appear on the page:  
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The photosensitive drum inside the toner cartridge has probably  
been scratched. Install a new HP toner cartridge.  
Gray Background  
If the amount of background toner shading becomes unacceptable,  
the procedures described below may help to clear the condition:  
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Decrease the density setting. This will decrease the amount of  
background shading.  
Change the paper to a lighter basis weight. See “Media  
Specifications” on page 139.  
Check the printer’s environment; very dry (low humidity)  
conditions can increase the amount of background shading.  
Install a new HP toner cartridge.  
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If toner smears appear on the leading edge of the paper, the  
paper guides are dirty. See “Internal Cleaning Procedure” on  
page 75.  
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A combination of faded and smeared defects may indicate that  
the cartridge needs cleaning. See “Toner Cartridge Cleaning” on  
page 73.  
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page 139.  
Try installing a new HP toner cartridge.  
Loose Toner  
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on page 75.  
Check the paper type and quality. See “Media Specifications” on  
page 139.  
Try installing a new HP toner cartridge.  
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Vertical Repetitive Defects  
If marks repeatedly appear on the printed side of the page at even  
intervals:  
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The toner cartridge may be damaged. The circumference of the  
toner cartridge drum is 94 mm (3.7 in.). If a repetitive mark occurs  
every 94 mm (3.7 in.) on the page, install a new HP toner  
cartridge.  
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Internal parts may have toner on them. If the defects occur on the  
back of the page, the problem will likely correct itself after a few  
more pages.  
The fusing assembly may be damaged. Contact an HP-approved  
service technician.  
Misformed Characters  
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If characters are improperly formed, producing hollow images, the  
paper stock may be too slick. Try a different paper. See “Media  
Specifications” on page 139.  
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If characters are improperly formed, producing a wavy effect, the  
laser scanner may need service. Verify that it also occurs on a  
demo page by pressing GO when the printer is ready. If you need  
service, contact an HP-authorized dealer or service  
representative. See “Hewlett-Packard Limited Warranty  
Page Skew  
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Check the paper type and quality. See “Media Specifications” on  
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the guides are not too tight or too loose against the paper stack.  
Curl or Wave  
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Check the paper type and quality. Both high temperature and  
humidity will cause paper curl. See “Media Specifications” on  
page 139.  
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Turn over the stack of paper in the tray. Also try rotating the paper  
180° in the input tray.  
Open the rear door and try printing to the rear output bin.  
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Wrinkles or Creases  
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Make sure that paper is loaded properly.  
Check the paper type and quality. See “Media Specifications” on  
page 139.  
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Open the rear door and try printing to the rear output bin.  
Turn over the stack of paper in the tray or try rotating the paper  
180° in the input tray.  
Hint  
If the page is totally blank (all white) check to make sure the sealing  
tape is removed from the toner cartridge and ensure that the toner  
cartridge is installed correctly.  
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Infrared Printing Problems  
Infrared Printing Problems  
Symptom  
Possible Cause  
Solution  
The connection cannot be  
established or the  
transmission seems to be  
taking longer than usual.  
Computer is not IrDA-  
compliant.  
Make sure the computer you  
are using is IrDA-compliant;  
look for an IrDA symbol on the  
device or refer to the  
computer’s manual.  
IR Driver is not installed on  
your computer or Personal  
Digital Assistant (PDA).  
Make sure the operating  
system on the computer  
includes an IR driver and your  
application is using an HP  
LaserJet 2100 series printer  
driver. Keep in mind that  
complex pages take longer to  
print.  
HP does not supply the IR  
driver for the computer port.  
The IR driver is available  
through the hardware or  
operating system  
manufacturers. Contact your  
hardware or software tech  
support to obtain a driver.  
Computer and printer are not Make sure you have  
positioned properly. positioned the device within  
the range of operation and that  
no objects, such as a finger,  
paper, books, or bright light  
are interfering with the  
connection. Also make sure  
the two IR ports are clean  
(free from dirt and grease).  
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Infrared Printing Problems (continued)  
Symptom  
Possible Cause  
Solution  
The connection cannot be  
established or the  
transmission seems to be  
taking longer than usual  
(continued).  
Bright lights are interfering  
with the signal.  
Make sure that no bright light  
is shining directly into either IR  
port. Bright light of any kind  
(sunlight, incandescent light,  
fluorescent light, or light from  
an infrared remote control,  
such as those used for TVs  
and VCRs) shining directly into  
one of the IR ports may cause  
interference. Position the  
device closer to the IR port on  
the printer.  
The printer prints only part of a The connection has been  
IrDA-compliant devices are  
designed to recover from  
temporary connection  
page or document.  
interrupted during  
transmission.  
interruptions. Re-establish the  
connection. (Depending on the  
device you are using, it can  
take anywhere from 3 to 40  
seconds to re-establish the  
connection.)  
The print job has been  
properly sent to the printer, but been disrupted or broken.  
the printer will not print.  
The connection may have  
If the connection is broken  
before the print job has  
started, the printer may not  
print any of the job. If the Data  
(middle) light is on, press JOB  
CANCEL to clear the printer  
memory. Position the device  
within the range of operation  
and print the job again.  
The IR status light turns off  
during transmission.  
The connection may have  
been broken.  
If the Data (middle) light is on,  
press JOB CANCEL to clear the  
printer memory. Position the  
device within the range of  
operation and print the job  
again.  
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Troubleshooting Error Messages  
When the printer experiences an error, the control panel will indicate  
the error message by five light patterns. Find the light pattern below  
that matches the printer light pattern and follow the recommendations  
to troubleshoot the error. Some error messages will signal a  
secondary light message that will indicate what type of error is  
occurring. See “Secondary Light Patterns” on page 102.  
Note  
Common status light patterns are described on page 16.  
Paper Out Attention  
Continuable  
Error  
Service  
Error  
Accessory  
Error  
Off  
On  
Blinking  
Paper Out  
The printer is out of paper in the requested tray. Filling the trays with  
paper will cancel this message and allow you to continue with the  
print job.  
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Attention  
There are three possible causes that will display the Attention light  
pattern:  
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Door open  
Toner cartridge missing  
Paper jam  
After the cause of the problem has been addressed, pressing the GO  
button will cause the printer to attempt to recover from the cause of  
the error. If there is a paper jam, the printer will attempt to clear the  
jam. If the printer is unsuccessful, it will continue to display the  
Attention message until the cause is remedied.  
Pressing the JOB CANCEL button will cancel the print job and the  
printer will return to Ready unless there is a paper jam still in the  
printer. See “Clearing Paper Jams” on page 85.  
Continuable Error  
An error has occurred that has caused the printer to halt the current  
recover from the error and print whatever data it can. If the attempt to  
recover from the error is successful, the Ready light will blink while  
the printer completes the job. If the printer cannot recover, it will  
display the Continuable Error message.  
Pressing the JOB CANCEL button will cancel the print job and the  
printer will return to ready if the cause of the error has been fixed.  
Pressing the GO and JOB CANCEL buttons simultaneously and then  
releasing the buttons will cause the printer to display a secondary  
light pattern that will indicate the error code corresponding to the  
current error condition. See “Continuable Error” on page 102.  
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Service Error  
An error has occurred that has caused the printer to halt the current  
print job. Pressing the GO button or the JOB CANCEL button with this  
message has no effect.  
To clear the error, turn the printer off and then on again. If the problem  
persists, leave the printer off for 15 minutes to reset the formatter. If  
the problem continues, contact HP Service.  
Accessory Error  
An error has occurred with one of the accessories, either the EIO port  
or the DIMM slots, that has caused the printer to halt the current print  
job. Pressing the GO button or the JOB CANCEL button with this  
message has no effect.  
Pressing the GO and JOB CANCEL buttons simultaneously and then  
releasing the buttons will cause the printer to display a secondary  
light pattern that will indicate the error code corresponding to the  
current error condition. See “Accessory Error” on page 105.  
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Secondary Light Patterns  
Continuable Error  
Type of Error Light Pattern  
Memory Overflow  
Recommended Action  
The printer memory is full.  
Press Go to resume printing. If you lose  
some data, try to free some printer  
memory by removing any unnecessary  
fonts, macros, or any data currently in  
printer memory. If you continue to lose  
data, you may need to add more printer  
memory. For a temporary solution,  
simplify the image or print at a 600-dpi  
resolution.  
Temporary Engine  
Error  
The printer has experienced a temporary  
engine error. Reset the printer by briefly  
turning the printer off and back on again.  
Print Overrun  
The print job was too complex for  
available printer memory.  
Press Go to resume printing. If you lose  
some data, you may need to add more  
printer memory. For a temporary  
solution, simplify the image or print at a  
600-dpi resolution.  
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Continuable Error (continued)  
Type of Error Light Pattern  
IO Error  
Recommended Action  
The cable between the printer and  
computer has a bad connection or the  
cable is of poor quality. Check the cable  
connections to see if they are secure.  
Make sure you are using a high-quality  
cable.  
Temporary Error  
The printer has experienced a temporary  
error. Reset the printer by briefly turning  
the printer off and back on again.  
NVRAM Error  
The nonvolatile memory (NVRAM) is  
temporarily full.  
Press Go to clear the message. Check  
the printer settings to ensure they are  
correct. If the problem persists, contact  
your dealer or HP service representative.  
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Continuable Error (continued)  
Type of Error Light Pattern  
EIO Error  
Recommended Action  
The printer has experienced a temporary  
EIO error. Reset the printer by turning  
the printer off and back on again.  
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Accessory Error  
Type of Error Light Pattern  
EIO Port Error  
Recommended Action  
Remove the accessory from the  
EIO Port or DIMM Slot indicated by  
the error to continue printing.  
DIMM Slot 1 Error  
Remove the accessory from the  
EIO Port or DIMM Slot indicated by  
the error to continue printing.  
DIMM Slot 2 Error  
Remove the accessory from the  
EIO Port or DIMM Slot indicated by  
the error to continue printing.  
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Accessory Error (continued)  
Type of Error Light Pattern  
DIMM Slot 3 Error  
Recommended Action  
Remove the accessory from the  
EIO Port or DIMM Slot indicated by  
the error to continue printing.  
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Network Problems  
You are experiencing shared printer problems.  
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Print a Configuration page. If an HP JetDirect EIO print server is  
installed, printing a Configuration page will also print a second  
page that will show the network settings and status.  
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Try printing the job from another computer.  
To verify if a printer works with a computer, connect it directly to a  
computer with a parallel cable. Print a document from an  
application that has printed correctly in the past. If this works,  
then there may be a problem with the network.  
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Contact your network administrator for assistance.  
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Common Windows Problems  
Common Windows Problems  
Symptom  
Possible Cause  
Solution  
Windows message during  
installation reads: “File in  
Use.”  
Quit all software. Remove all software  
from the StartUp Group, then restart  
Windows. Reinstall the printer drivers.  
Error Message:  
“Error Writing to LPTx” in  
Windows 9x.  
Make sure the cables are connected  
correctly, the printer is on, and the  
Ready (front) light is on.  
If bi-directional communication is not  
turned on in the driver, it will also  
cause this message.  
Click on Start, Settings, Printers.  
Right click on the HP LaserJet 2100  
driver and select Properties. Click on  
Details, Port Settings. Remove check  
from “Check Port State before  
Printing” box. Click OK. Click on  
Spool Settings. Select “Print Directly  
to Printer.” Click OK.  
Try printing again.  
Error Message:  
“General Protection Fault”  
“Exception OE”  
Close all other applications, reboot  
Windows, and try again.  
“Spool32”  
“Illegal Operation”  
Switch the printer driver. If the  
HP LaserJet 2100 Series PCL 6  
Driver is selected, switch to another  
printer driver such as an HP LaserJet  
2100 Series PCL 5e Driver or a  
Microsoft Driver.  
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Common Windows Problems (continued)  
Symptom  
Possible Cause  
Solution  
Error Message:  
“General Protection Fault”  
“Exception OE”  
“Spool32”  
“Illegal Operation”  
(Continued)  
Delete all temp files from the Temp  
sub-directory. You can determine the  
name of the directory by editing the  
AUTOEXEC.BAT file and looking for  
the statement “Set Temp =.” The  
name after this statement is the temp  
directory. It is usually C:\tempby  
default, but can be redefined.  
Refer to Microsoft Windows 3.x, 9x, or  
NT 4.0 documentation that came with  
your PC for further information on  
Windows error messages.  
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Common Macintosh Problems  
Macintosh Problems  
Symptom  
Possible Cause  
Solution  
Problems in the Chooser  
Printer driver icon does not Software not installed  
The LaserWriter driver should be  
present as a part of the Mac OS.  
Make sure that the LaserWriter driver  
is in the Extensions folder within the  
systems folder. If not, install the  
LaserWriter driver component from  
the installation CD.  
appear in the Chooser.  
correctly.  
Make sure you are using a high-  
quality cable.  
Make sure the printer is on the correct  
network. Select the Network or  
AppleTalk Control Panel from Control  
Panels in the Apple menu and then  
choose the correct network.  
Printer name does not  
appear in the “Select a  
PostScript Printer” box in  
the Chooser.  
Make sure the cables are connected  
correctly, the printer is on, and the  
Ready (front) light is on.  
Make sure the correct printer driver  
has been selected in the Chooser.  
If the printer resides on a network with  
multiple zones, make sure the correct  
zone is selected in the “AppleTalk  
Zones” box in the Chooser.  
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Macintosh Problems (continued)  
Symptom  
Possible Cause  
Solution  
Make sure the printer has been  
chosen in the Chooser by printing a  
self-test. (Simultaneously press GO  
and JOB CANCEL.) Check the  
AppleTalk name of the printer  
displayed on the self-test page.  
Make sure AppleTalk is on. (The  
button next to Active is selected in the  
Chooser.) You may need to restart the  
computer to activate the change.  
The printer driver does not  
automatically set up your  
selected printer even  
Reinstall the printer software. See  
“Macintosh Installation” on page 10.  
though you clicked Auto  
Setup in the Chooser.  
Select an alternate PPD.  
Printing Errors  
A print job was not sent to Another printer with the  
Rename the printer using the  
your desired printer.  
same or similar name  
may have received your  
print job.  
HP LaserJet Utility, making sure that  
all devices have unique names.  
You cannot use the  
Background Printing has LaserWriter 8.3  
computer while the printer not been selected.  
is printing.  
Turn Background Printing on in the  
Chooser. Status messages will now  
be redirected to the Print Monitor  
allowing you to continue working  
while the computer is processing data  
to be sent to the printer.  
LaserWriter 8.4 and higher  
Turn Background Printing on by  
selecting File, Print Desktop, and  
Background Printing.  
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Macintosh Problems (continued)  
Symptom  
Possible Cause  
Solution  
An encapsulated  
This problem occurs with Try downloading the fonts contained  
PostScript (EPS) file does some software  
in the EPS file to the printer before  
printing.  
not print with the correct  
fonts.  
applications.  
Your document is not  
printing with New York,  
Geneva, or Monaco.  
Select Options in the Page Setup  
dialog box to deselect substituted  
fonts.  
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Selecting an Alternate PPD  
1. Open the Chooser from the Apple menu.  
2. Click the LaserWriter icon.  
3. If you are on a network with multiple zones, select the zone in the  
AppleTalk Zones box where the printer is located.  
4. Click the printer name you want to use in the Select a PostScript  
Printer box. (Double-clicking will immediately generate the next  
few steps.)  
5. Click Setup... (This button may read Create for first-time setup.)  
6. Click Select PPD....  
7. Find the desired PPD in the list and click Select. If the desired  
PPD is not listed, choose one of the following options:  
• Select a PPD for a printer with similar features.  
• Select a PPD from another folder.  
• Select the generic PPD by clicking Use Generic. The generic  
PPD allows you to print, but limits your access to printer  
features.  
8. In the Setup dialog box, click Select, and then click OK to return  
to the Chooser.  
Note  
If you manually select a PPD, an icon might not appear next to the  
selected printer in the Select a PostScript Printer box. In the Chooser,  
click Setup, click Printer Info, and then click Update Info to bring up the  
icon.  
9. Close the Chooser.  
Renaming the Printer  
If you are going to rename the printer, do this before selecting the  
printer in the Chooser. If you rename the printer after selecting it in  
the Chooser, you will have to go back into the Chooser and reselect it.  
Use the Set Printer Name feature in the HP LaserJet Utility to rename  
the printer.  
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Troubleshooting PS Errors  
The following situations are PS language specific and may occur  
when several printer languages are being used.  
Note  
To receive a printed or screen displayed message when PS errors  
occur, open the Print Options dialog box and click the desired selection  
next to the PS Errors section.  
PS Errors  
Symptom  
Possible Cause  
Solution  
The job prints in Courier (the The requested typeface is not Download the desired font and  
printer’s default typeface)  
instead of the typeface you  
requested.  
downloaded. A personality  
switch may have been  
performed to print a PCL job font. Download to printer if  
just before the PS printing job applicable. Check with the  
send the print job again. Verify  
the type and location of the  
was received.  
software documentation.  
A legal page prints with  
clipped margins.  
Print job too complex.  
You may need to print your job  
at 600 dots per inch, reduce  
the complexity of the page, or  
install more memory.  
A PS error page prints.  
Print job may not be PS.  
Make sure the print job is a PS  
job. Check to see whether the  
software application expected  
a setup or PS header file to be  
sent to the printer.  
Specific Errors  
Limit Check Error  
Print job too complex.  
You may need to print your job  
at 600 dots per inch, reduce  
the complexity of the page, or  
install more memory.  
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PS Errors (continued)  
Symptom  
Possible Cause  
Solution  
VM Error  
Font Error  
Select unlimited  
downloadable fonts from  
printer driver.  
Range Check  
Font Error  
Select unlimited  
downloadable fonts from  
printer driver.  
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5
Service and Support  
Availability  
HP provides a variety of service and support options around the  
world. Availability of these programs will vary depending upon your  
location.  
HP Express Exchange  
1. The customer contacts the local HP Customer Support Center  
listed in the product documentation. A technician troubleshoots  
the situation and determines whether the printer has actually  
failed. If so, the technician refers the customer to the HP Service  
Center.  
2. A representative from the service center requests product and  
customer information. In some regions, collateral may also be  
requested.  
3. HP ships a refurbished replacement unit to arrive the next day.  
(Geographic distance might prevent next-day shipping.)  
4. The customer sends the defective printer to Hewlett-Packard at  
HP's expense.  
Customers with on-site support service provided by HP should work  
directly with the local Customer Support Center instead of following  
the steps outlined here.  
Exchanged units carry the remainder of the original unit’s warranty or  
90 days, whichever is greater. The faster turnaround from HP Express  
Exchange minimizes downtime over traditional service programs that  
require you to ship the failed unit to the manufacturer, and then wait  
for it to be repaired and returned. Because HP pays the shipping  
charges, you incur no hidden costs for the service.  
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Guidelines for Repacking the Printer  
l
l
Remove and retain any DIMMs (dual in-line memory modules)  
installed in the printer.  
Remove and retain any cables and optional accessories installed  
in the printer.  
CAUTION  
CAUTION  
Static electricity can damage DIMMs. When handling DIMMs, either  
wear an antistatic wrist strap or frequently touch the surface of the  
DIMMs’ antistatic package, then touch bare metal on the printer. To  
remove the DIMMs see “Installing Memory” on page 153.  
l
Remove and retain the toner cartridge.  
To prevent damage to the toner cartridge, store the cartridge in its  
original packing material, or store it so that it is not exposed to light.  
l
possible. (Shipping damage as a result of inadequate packing is  
the customer’s responsibility.) If you have already disposed of the  
printer’s packing material, contact a local mailing service for  
information on repacking the printer.  
l
l
l
If possible, include print samples and 50-100 sheets of paper or  
other media that did not print correctly.  
Include a completed copy of the Service Information Form on  
page 119.  
HP recommends insuring the equipment for shipment.  
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Service Information Form  
Date:  
WHO IS RETURNING THE EQUIPMENT?  
Person to contact:  
Phone: (  
)
)
Alternate contact:  
Phone: (  
Return shipping address:  
Special shipping instructions:  
WHAT IS BEING SENT?  
Model name:  
Model number:  
Serial number:  
Please attach any relevant printouts when returning equipment. DO NOT ship accessories (manuals, cleaning supplies,  
etc.) that are not required to complete the repair.  
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)  
1. Describe the conditions of the failure. (What was the failure? What were you doing when the  
failure occurred? What software were you running? Is the failure repeatable?)  
2. If the failure is intermittent, how much time elapses between failures?  
3. Is the unit connected to any of the following? (Give manufacturer and model number.)  
Personal computer:  
Modem:  
Network:  
4. Additional comments:  
HOW WILL YOU PAY FOR THE REPAIR?  
o Under warranty  
Purchase/received date: ____________________________  
(Enclose proof of purchase or receiving document with original received date.)  
o Maintenance contract number: ______________________  
o Purchase order number: ___________________________  
Except for contract and warranty service, a purchase order number and/or authorized  
signature must accompany any request for service. If standard repair prices do not apply,  
a minimum purchase order is required. Standard repair prices can be obtained by contacting  
an HP-authorized Repair Center.  
Authorized signature: ______________________________  
Billing address: Special billing instructions:  
Phone: ________________  
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HP Maintenance Agreements  
HP has several types of maintenance agreements that meet a wide  
range of support needs. Maintenance agreements are not part of the  
standard warranty. Support services vary by area. Check with your  
local HP dealer to determine the services available to you.  
On-Site Service Agreements  
To provide you with the level of support best suited to your needs, HP  
has on-site service agreements with three response times:  
Priority On-Site Service  
This agreement provides 4-hour service response to your site for calls  
made during normal HP business hours.  
Next-Day On-Site Service  
This agreement provides support by the next working day following a  
service request. Extended coverage hours and extended travel  
beyond HP’s designated service zones are available on most on-site  
agreements (for additional charges).  
Weekly (Volume) On-Site Service  
This agreement provides scheduled weekly on-site visits for  
organizations with many HP products. This agreement is designated  
for sites using 25 or more workstation products, including printers,  
plotters, computers, and disk drives.  
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Hewlett-Packard Limited Warranty Statement  
HP PRODUCT  
DURATION OF WARRANTY  
HP LaserJet 2100, 2100 M, 2100 TN  
1 year, Return to Authorized  
Service Center  
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and  
supplies, will be free from defects in materials and workmanship after the date of  
purchase, for the period specified above. If HP receives notice of such defects  
during the warranty period, HP will, at its option, either repair or replace products  
which prove to be defective. Replacement products may be either new or like-new.  
2. HP warrants to you that HP software will not fail to execute its programming  
instructions after the date of purchase, for the period specified above, due to  
defects in material and workmanship when properly installed and used. If HP  
receives notice of such defects during the warranty period, HP will replace  
software media which does not execute its programming instructions due to such  
defects.  
3. HP does not warrant that the operation of HP products will be uninterrupted or  
error free. If HP is unable, within a reasonable time, to repair or replace any  
product to a condition as warranted, you will be entitled to a refund of the  
purchase price upon prompt return of the product.  
4. HP products may contain remanufactured parts equivalent to a new in  
performance or may have been subject to incidental use.  
5. Warranty does not apply to defects resulting from (a) improper or inadequate  
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied  
by HP, (c) unauthorized modification or misuse, (d) operation outside of the  
published environmental specifications for the product, or (e) improper site  
preparation or maintenance.  
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER  
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY  
IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,  
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS  
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH  
ABOVE. Some countries, states or provinces do not allow limitations on the  
duration of an implied warranty, so the above limitation or exclusion might not  
apply to you. This warranty gives you specific legal rights and you might also have  
other rights that vary from country to country, state to state, or province to  
province.  
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7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS  
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.  
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS  
BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,  
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER  
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some  
countries, states or provinces do not allow the exclusion or limitation of incidental  
or consequential damages, so the above limitation or exclusion may not apply to  
you.  
8. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE  
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE  
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY  
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
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Limited Warranty for Toner Cartridge Life  
Note  
The warranty below applies to the toner cartridge that came with this  
printer.  
HP toner cartridges are warranted to be free from defects in materials  
and workmanship until the HP toner is depleted. The warranty covers  
any defects or malfunctions in a new Hewlett-Packard toner cartridge.  
How long does the coverage last?  
The coverage lasts until the HP toner is depleted, at which time the warranty  
expires.  
How do I know when the HP toner is running out?  
The HP toner is depleted when faded or light type appears on the printed  
page.  
What will HP do?  
HP will, at HP’s option, either replace products which prove to be defective or  
refund the purchase price. If possible, please attach a printout sample  
illustrating what the defective cartridge is printing.  
What does this warranty not cover?  
The warranty does not cover cartridges which have been refilled, are  
emptied, are abused, are misused, or are tampered with in any way.  
How do I return the faulty cartridge?  
In the event the cartridge proves to be defective, complete the Service  
Information Form and attach a print sample illustrating the defect. Return the  
form and cartridge to the place of purchase, where the cartridge will be  
replaced.  
How does State, Province or Country Law apply?  
This limited warranty gives you specific legal rights, and you may also have  
other rights which vary from state to state, province to province, or country to  
country. This limited warranty is the sole warranty on the HP toner cartridge  
and supersedes any other warranty relating to this product.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND;  
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO  
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT  
OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY  
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR  
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE,  
OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF  
THIS WARRANTY OR OTHERWISE.  
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Worldwide Sales and Service Offices  
Note  
Before calling an HP Sales and Service office, be sure to contact the  
appropriate Customer Support Center number listed in the  
“HP Support” section. Products should not be returned to these offices.  
Product return information is also available through the appropriate  
Customer Support Center in “HP Support” in the front of this guide.  
Argentina  
Brazil  
Hewlett-Packard Argentina S.A.  
Montañeses 2140/50/60  
1428 Buenos Aires  
Edisa Hewlett-Packard SA  
Alameda Rio Negro 750  
06454-050 Alphaville - Barueri-SP  
Phone: (55) (11)- 7296-8000  
Phone: (54) (1) 787-7100  
Fax:  
(54) (1) 787-7213  
Canada  
Australia  
Hewlett-Packard (Canada) Ltd.  
17500 Trans Canada Highway  
South Service Road  
Hewlett-Packard Australia Ltd.  
31-41 Joseph Street  
Blackburn, VIC 3130  
Phone: (61) (3) 272-2895  
Kirkland, Québec H9J 2X8  
Phone: (1) (514) 697-4232  
Fax:  
(61) (3) 898-7831  
Fax:  
(1) (514) 697-6941  
Hardware Repair Center:  
Phone: (61) (3) 272-8000  
Extended Warranty Support:  
Phone: (61) (3) 272-2577  
Customer Information Center:  
Phone: (61) (3) 272-8000  
Hewlett-Packard (Canada) Ltd.  
5150 Spectrum Way  
Mississauga, Ontario L4W 5G1  
Phone: (1) (905) 206-4725  
Fax:  
(1) (905) 206-4739  
Austria  
Chile  
Hewlett-Packard GmbH  
Lieblgasse 1  
A-1222 Vienna  
Hewlett-Packard de Chile  
Avenida Andres Bello 2777 of. 1  
Los Condes  
Phone: (43) (1) 25000-555  
Santiago, Chile  
Fax:  
(43) (1) 25000-500  
China  
Belgium  
China Hewlett-Packard Co. Ltd.  
Level 5, West Wing Office  
China World Trade Center  
No. 1, Jian Guo Men Wai Avenue  
Beijing 100004  
Hewlett-Packard Belgium S.A. NV  
Boulevard de la Woluwe-Woluwedal  
100-102  
B-1200 Brussels  
Phone: (32) (2) 778-31-11  
Phone: (86) (10) 6505-3888,x. 5450  
Fax:  
(32) (2) 763-06-13  
Fax:  
(86) (10) 6505-1033  
Hardware Repair Center and Extended  
Warranty Support:  
Phone: (86) (10) 6262-5666x. 6101/2  
(86) (10) 6261-4167  
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Colombia  
Germany  
Hewlett-Packard Colombia  
Calle 100 No. 8A -55  
Torre C Oficina 309  
Bogotá, Colombia  
Hewlett-Packard GmbH  
Herrenberger Straße 130  
71034 Böblingen  
Phone: (49) (180) 532-6222  
(49) (180) 525-8143  
Fax:  
(49) (180) 531-6122  
Czech Republic  
Hewlett-Packard s. r. o.  
Novodvorská 82  
Greece  
CZ-14200 Praha 4  
Phone: (42) (2) 613-07111  
Hewlett-Packard Hellas  
62, Kifissias Avenue  
Fax:  
(42) (2) 471-7611  
GR-15125 Maroussi  
Phone: (30) (1) 689-6411  
Fax:  
(30) (1) 689-6508  
Denmark  
Hewlett-Packard A/S  
Kongevejen 25  
Hungary  
DK-3460 Birkerød  
Denmark  
Phone: (45)3929 4099  
Hewlett-Packard Magyarország Kft.  
Erzsébet királyné útja 1/c.  
H-1146 Budapest  
Fax:  
(45) 4281-5810  
Phone: (36) (1) 343-0550  
Fax:  
(36) (1) 122-3692  
Hardware Repair Center:  
Phone: (36) (1) 343-0312  
Customer Information Center:  
Phone: (36) (1) 343-0310  
Far East Region  
Hewlett-Packard Asia Pacific Ltd.  
17-21/F Shell Tower, Times Square  
1 Matheson Street, Causeway Bay  
Hong Kong  
India  
Phone: (852) 2599-7777  
Fax:  
(852) 2506-9261  
Hewlett-Packard India Ltd.  
Paharpur Business Centre  
21 Nehru Place  
New Delhi 110 019  
Phone: (91) (11) 647-2311  
Hardware Repair Center:  
Phone: (852) 2599-7000  
Extended Warranty Support:  
Phone: (852) 2599-7000  
Customer Information Center:  
Phone: (852) 2599-7066  
Fax:  
(91) (11) 646-1117  
Hardware Repair Center and Extended  
Warranty Support:  
Phone: (91) (11) 642-5073  
(91) (11) 682-6042  
Finland  
Hewlett-Packard Oy  
Piispankalliontie 17  
FIN-02200 Espoo  
Italy  
Phone: (358) (9) 887-21  
Hewlett-Packard Italiana SpA  
Via Giuseppe di Vittorio, 9  
Cernusco Sul Naviglio  
I-20063 (Milano)  
Fax:  
(358) (9) 887-2477  
France  
Phone: (39) (2) 921-21  
Fax:  
(39) (2) 921-04473  
Hewlett-Packard France  
42 Quai du Point du Jour  
F-92659 Boulogne Cedex  
Phone: (33) (146) 10-1700  
Fax:  
(33) (146) 10-1705  
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Japan  
Netherlands  
Hewlett-Packard Japan, Ltd.  
3-29-21 Takaido-higashi  
Suginami-ku, Tokyo 168  
Phone: (81) (3) 3335-8333  
Hewlett-Packard Nederland  
BV Startbaan 16  
NL-1187 XR Amstelveen  
Postbox 667  
Fax:  
(81) (3) 3335-8338  
NL-1180 AR Amstelveen  
Phone: (31) (020) 606-87-51  
Hardware Repair Center:  
Phone: (81) (4) 7355-6660  
Fax:  
(31) (020) 547-7755  
Fax:  
(81) (4) 7352-1848  
New Zealand  
Korea  
Hewlett-Packard (NZ) Limited  
Ports of Auckland Building  
Princes Wharf, Quay Street  
P.O. Box 3860  
Hewlett-Packard Korea  
25-12,  
Yoido-dong, Youngdeungpo-ku  
Seoul 150-010  
Auckland  
Phone: (82) (2) 769-0114  
Phone: (64) (9) 356-6640  
Fax:  
(82) (2) 784-7084  
Fax:  
(64) (9) 356-6620  
Hardware Repair Center:  
Phone: (82) (2) 3270-0700  
Hardware Repair Center and Extended  
Warranty Support:  
(82) (2) 707-2174 (DeskJet)  
(82) (2) 3270-0710 (Hardware)  
Extended Warranty Support:  
Phone: (64) (9) 0800-733547  
Customer Information Center:  
Phone: (64) (9) 0800-651651  
Phone: (82) (2) 3770-0365 (Bench)  
(82) (2) 769-0500 (Onsite)  
Norway  
Hewlett-Packard Norge A/S  
Postboks 60 Skøyen  
Drammensveien 169  
N-0212 Oslo  
Latin American  
Headquarters  
5200 Blue Lagoon Drive Suite 950  
Miami, FL 33126,USA  
Phone: (1) (305) 267-4220  
Phone: (47) 2273-5600  
Fax:  
(47) 2273-5610  
Poland  
México  
Hewlett-Packard Polska  
Al. Jerozolimskic 181  
02-222 Warszawa  
Hewlett-Packard de México, S.A. de C.V.  
Prolongación Reforma No. 700  
Lomas de Santa Fe  
01210 México, D.F.  
Phone: 01-800-22147  
Phone: (48-22) 608-7700  
Fax:  
(48-22) 608-7600  
Outside Mexico City  
Phone: 01 800-90529  
Russia  
AO Hewlett-Packard  
Middle East/Africa  
Business Complex Building #2  
129223, Moskva, Prospekt Mira VVC  
Phone: (7) (95) 928-6885  
ISB HP Response Center  
Hewlett-Packard S.A.  
Rue de Veyrot 39  
Fax:  
(7) (95) 974-7829  
P.O. Box 364  
CH-1217 Meyrin - Geneva  
Switzerland  
Phone: (41) (22) 780-4111  
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Singapore  
Thailand  
Hewlett-Packard Singapore  
(Sales) Pte Ltd  
450 Alexandra Road  
Singapore (119960)  
Phone: (65)275-3888  
Hewlett-Packard (Thailand) Ltd.  
23-25/f Vibulthani Tower II  
2199 Rama 4 Rd, Klongton  
Klintoey, Bangkok 10110  
Thailand  
Fax:  
(65)275-6839Hardware Repair  
Phone: (66) (2) 666-3900-34  
Center and Customer  
Information Center:  
Phone: (65) 272-5300  
Extended Warranty Support:  
Phone: (65) 272-5333  
Fax:  
(66) (2) 666-3935-37  
Hardware Repair Center and Extended  
Warranty Support Contact:  
Phone: (66) (2) 661-3900 ext. 6001/ 6002  
Customer Information Center:  
Phone: (66) (2) 661-3900 ext. 3211  
Fax:  
(66) (2) 661-3943  
Spain  
Hewlett-Packard Española, S.A.  
Carretera de la Coruña km 16.500  
E-28230 Las Rozas, Madrid  
Phone: (34) (1) 626-1600  
Turkey  
Hewlett-Packard Company  
Bilgisayar Ve ölçüm Sistemleri AS  
19 Mayis Caddesi Nova  
Baran Plaza Kat: 12  
Fax:  
(34) (1) 626-1830  
80220 Sisli-Istanbul  
Phone: (90) (212) 224-5925  
Sweden  
Fax:  
(90) (212) 224-5939  
Hewlett-Packard Sverige AB  
Skalholtsgatan 9  
S-164 97 Kista  
Phone: (46) (8) 444-2000  
United Kingdom  
Fax:  
(46) (8) 444-2666  
Hewlett-Packard Ltd.  
Cain Road  
Bracknell  
Berkshire RG12 1HN  
Phone: (44) (134) 436-9222  
Switzerland  
Hewlett-Packard (Schweiz) AG  
In der Luberzen 29  
Fax:  
(44) (134) 436-3344  
CH-8902 Urdorf/Zürich  
Phone: (41) (084) 880-11-11  
Venezuela  
Fax:  
(41) (1) 753-7700  
Warranty Support:  
0800-55-5353  
Hewlett-Packard de Venezuela S.A.  
Los Ruices Norte  
3A Transversal  
Edificio Segre Caracas 1071  
Phone: (58) (2) 239-4244  
Taiwan  
Fax:  
(58) (2) 239-3080  
Hewlett-Packard Taiwan Ltd.  
8th Floor  
337, Fu-Hsing North Road  
Taipei, 10483  
Phone: (886)(02)717-0055  
FAX : (886)(02)514-0276  
Hardware Repair Center, call:  
North (886)(02) 717-9673  
Central (886)(04) 327-0153  
South (886)(080)733-733  
Extended Warranty Support Contact:  
Phone: (886)(02) 714-8882  
EN  
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128 Chapter 5 Service and Support  
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A
Specifications  
Printer Specifications  
HP LaserJet 2100 with  
Optional Tray 3  
HP LaserJet 2100  
230 mm (9 in.)  
Height  
309 mm (12.2 in.)  
406 mm (15.9 in.)  
420 mm (16.5 in.)  
14.4 kg (31.7 lbs)  
Width  
406 mm (15.9 in.)  
420 mm (16.5 in.)  
Depth (body)  
Weight (with toner cartridge) 11.5 kg (25.4 lbs)  
100-127V (+/- 10%)  
Electrical Specifications 50/60Hz (+/- 2Hz)  
220-240V (+/- 10%)  
50/60 Hz (+/- 2Hz)  
Power Consumption (typical  
for HP LaserJet 2100 Series (average)  
Printers)  
During printing 225 W  
During printing 225 W  
(average)  
During standby 12 W (instant During standby 14 W (instant  
power save) power save)  
During power save mode 12 W During power save mode 14 W  
During off mode 0W  
During off mode 0W  
Minimum recommended circuit 5 Amps  
capacity  
2.5 Amps  
EN  
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WARNING!  
Power requirements are based on the region where the printer is sold.  
Do not convert operating voltages. This may damage the printer and  
void the product warranty.  
Environmental  
Specifications  
Operating Printing  
Storage/Standby  
Temperature  
(printer and toner cartridge)  
15° to 32.5° C  
(59° to 89° F)  
-20° to 40° C  
(-4° to 104° F)  
Relative humidity  
10% to 80%  
10% to 90%  
Acoustic  
Emissions  
(Per ISO 9296)  
(HP LaserJet 2100  
at 10 ppm)  
Operator Position Bystander (1m)  
Sound Power  
Printing  
L
55dB(A)  
L
48dB(A)  
L
6.2 bels(A)  
pAm  
pAm  
WAd  
Power Save  
In this mode, the printer is essentially quiet.  
See “Printer Features” on page 2 for additional performance and features specifications  
130 Appendix A Specifications  
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FCC Regulations  
This equipment has been tested and found to comply with the limits  
for a Class B digital device, pursuant to Part 15 of the FCC rules.  
These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy. If this  
equipment is not installed and used in accordance with the  
instructions, it may cause harmful interference to radio  
communications. However, there is no guarantee that interference will  
not occur in a particular installation; the presence of interference can  
be determined by turning the equipment off and on. If this equipment  
does cause harmful interference to radio or television  
communications, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
l
l
l
Reorient or relocate the receiving antenna.  
Increase distance between equipment and receiver.  
Connect equipment to an outlet on a circuit different from that to  
which the receiver is located.  
l
Consult your dealer or an experienced radio/television technician.  
Note  
Any changes or modifications to the printer that are not expressly  
approved by HP could void the user’s authority to operate this  
equipment.  
Use of a shielded interface cable is required to comply with the Class  
B limits of Part 15 of FCC rules.  
EN  
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Environmental Product Stewardship Program  
Protecting the Environment  
Hewlett-Packard Company is committed to providing quality products  
in an environmentally sound manner. This HP LaserJet printer has  
been designed with several attributes to minimize impacts on our  
environment.  
This HP LaserJet printer eliminates:  
Ozone Production  
The printer uses charging rollers in the electrophotographic process  
and therefore generates no appreciable ozone gas (O3).  
This HP LaserJet printer design reduces:  
Energy Consumption  
Energy usage drops to as little as 12 W while in low-power  
(PowerSave) mode. Not only does this save natural resources, but it  
also saves money without affecting the high performance of this  
printer. This product qualifies for ENERGY STAR. ENERGY STAR is a  
voluntary program established to encourage the development of  
energy-efficient office products. ENERGY STAR is a U.S. registered  
service mark of the U.S. EPA.  
As an ENERGY STAR partner, Hewlett-Packard Company has  
determined that this product meets ENERGY STAR Guidelines for  
energy efficiency.  
Toner Consumption  
EconoMode uses significantly less toner, which may extend the life of  
the toner cartridge.  
Paper use  
You can request for a number of pages of your document to be  
printed on one page of paper. This N-up printing practice and the  
printer’s manual duplexing feature, two-sided printing, can reduce  
paper usage and the resulting demands on natural resources.  
132 Appendix A Specifications  
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The design of this HP LaserJet printer facilitates the  
recycling of:  
Plastics  
Plastic parts have markings according to international standards that  
enhance the ability to identify plastics for recycling purposes at the  
end of the printer’s life.  
HP Toner Cartridges  
In many countries, this product’s toner cartridge/drum can be  
returned to HP through the HP Planet Partners LaserJet Toner  
Cartridge Recycling Program. This easy to use program is available  
in over 20 countries. Multi-lingual program information and  
instructions are included in every new HP Toner Cartridge box.  
HP Planet Partners LaserJet Toner Cartridge Recycling Program  
Information: Since 1990, the HP LaserJet Toner Cartridge Recycling  
Program has collected more than 12 million used toner cartridges that  
otherwise may have been discarded in the world’s landfills. The HP  
LaserJet toner cartridges go to a collection center and then they are  
bulk shipped to our recycling partners who disassemble the cartridge  
parts for recycling. After a thorough quality inspection, minor parts  
such as nuts, screws, and clips are reclaimed for use in new  
cartridges. Remaining materials are separated and converted into  
raw materials for use by other industries to make a variety of useful  
products. Over 95% by weight of each returned cartridge is reclaimed  
for recycling. For more information in the U.S., call (1) (800) (340-  
2445) or visit the HP LaserJet Supplies website at  
http://www.ljsupplies.com/planetpartners/. Non-US customers can  
call the local HP Sales and Service Office for further information  
regarding the HP Planet Partners LaserJet Toner Cartridge Recycling  
Program.  
Paper  
This printer is suited for the use of recycled papers when the paper  
meets the guidelines outlined in the HP LaserJet Printer Family Paper  
Specifications Guide. See page 25 for ordering information. This  
printer is suitable for the use of recycled paper according to  
DIN 19 309.  
EN  
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Material Safety Data Sheet  
The Toner Cartridge/Drum MSDS can be obtained by contacting the  
HP LaserJet Supplies website at:  
http://ljsupplies.com/planetpartners/datasheets.html  
If you do not have access to the Internet, call the U.S. HP FIRST (Fax  
Information Retrieval Service Technology) at (1) (800) 231-9300. Use  
Index number 7 for a listing of the Toner Cartridge/Drum  
Material/Chemical Safety Data Sheets. Non-US customers should  
refer to the front of this manual for appropriate phone numbers and  
information.  
134 Appendix A Specifications  
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Regulatory Statements  
Declaration of Conformity  
according to ISO/IEC Guide 22 and EN45014  
Manufacturer's Name:  
Hewlett-Packard Company  
Manufacturer's Address:  
11311 Chinden Boulevard  
Boise, Idaho 83714-1021, USA  
declares that the product  
Product Name:  
HP LaserJet 2100, 2100 M, 2100 TN  
C4170A, C4171A, C4172A, C4793A  
ALL  
Model Number:  
Product Options:  
conforms to the following Product Specifications:  
Safety:  
IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3  
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)  
1
EMC:  
CISPR 22:1993+A1 / EN 55022:1994 Class B  
EN 50082-1:1992  
IEC 801-2:1991 / prEN 55024-2:1992 -  
IEC 801-3:1984 / prEN 55024-3:1991 -  
IEC 801-4:1988 / prEN 55024-4:1992 -  
4 kV CD, 8 kV AD  
3 V/m  
0.5 kV Signal Lines  
1.0 kV Power Lines  
IEC 1000-3-2:1995 / EN61000-3-2:1995  
IEC 1000-3-3:1994 / EN61000-3.3:1995  
2)  
1)  
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 2 / VCCI-2  
1)  
AS / NZS 3548:1992 / CISPR 22:1993 Class B  
Supplementary Information:  
The product herewith complies with the requirements of the following Directives and carries the CE-  
marking accordingly:  
the EMC directive 89/336/EEC  
the Low-Voltage Directive 73/23/EEC  
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.  
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) this device may not cause harmful interference, and (2) this device must accept any interference  
received, including interference that may cause undesired operation.  
For Compliance Information ONLY, contact:  
Australia Contact:  
Product Regulations Manager, Hewlett-Packard Australia Ltd.,  
31-41 Joseph Street, Blackburn, Victoria 3130, Australia  
European Contact:  
Your Local Hewlett-Packard Sales and Service Office or  
Hewlett-Packard GmbH, Department HQ-TRE / Standards  
Europe, Herrenberger Straße 130, D-71034 Böblingen  
(FAX: +49-7031-14-3143)  
USA Contact:  
Product Regulations Manager, Hewlett-Packard Company,  
PO Box 15 Mail Stop 160, Boise, ID 83707-0015  
(Phone: 208-396-6000)  
EN  
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Laser Safety Statement  
The Center for Devices and Radiological Health (CDRH) of the U.S.  
Food and Drug Administration has implemented regulations for laser  
products manufactured since August 1, 1976. Compliance is  
mandatory for products marketed in the United States. The printer is  
certified as a “Class 1” laser product under the U.S. Department of  
Health and Human Services (DHHS) Radiation Performance  
Standard according to the Radiation Control for Health and Safety Act  
of 1968.  
Since radiation emitted inside the printer is completely confined within  
protective housings and external covers, the laser beam cannot  
escape during any phase of normal user operation.  
WARNING!  
Using controls, making adjustments, or performing procedures other  
than those specified in this user guide may result in exposure to  
hazardous radiation.  
Canadian DOC Regulations  
Complies with Canadian EMC Class B requirements.  
«Conforme à la classe B des normes canadiennes de compatibilité  
électromagnétiques «CEM».»  
LED Safety  
The infrared port on the front panel of this printer is classified as a  
Class 1 LED (Light Emitting Diode) device according to International  
Standard IEC 825-1 (EN 60825-1). This device is not considered  
harmful, but the following precautions are recommended.  
l
If the printer requires service, contact an authorized HP service  
center.  
l
l
l
l
Do not attempt to make any adjustments of the printer.  
Avoid direct eye exposure to the infrared LED beam.  
Be aware that the beam is invisible light and cannot be seen.  
Do not attempt to view the infrared LED beam with any type of  
optical device.  
136 Appendix A Specifications  
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VCCI Statement (Japan)  
Korean EMI Statement  
Laser Statement for Finland  
LASERTURVALLISUUS  
LUOKAN 1 LASERLAITE  
KLASS 1 LASER APPARAT  
HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta turvallinen  
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi  
estää lasersäteen pääsyn laitteen ulkopuolelle.  
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1  
(1993) mukaisesti.  
VAROITUS!  
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla  
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle  
näkymättömälle lasersäteilylle.  
VARNING!  
Om apparaten används på annat sätt än i bruksanvisning  
specificerats, kan användaren utsättas för osynlig laserstrålning, som  
överskrider gränsen för laserklass 1.  
HUOLTO  
HP LaserJet 2100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa  
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen  
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei  
EN  
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katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai  
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi  
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman  
erikoistyökaluja.  
VARO!  
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle  
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.  
VARNING!  
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,  
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.  
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:  
Aallonpituus 770-795 nm  
Teho 5 mW  
Luokan 3B laser  
138 Appendix A Specifications  
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B
Media Specifications  
Overview  
This printer accepts a variety of media, such as cut-sheet paper  
(including up to 100% recycled fiber content paper), envelopes,  
labels, transparencies, and custom-size paper. Properties such as  
weight, composition, grain, and moisture content are important  
factors affecting printer performance and output quality. Paper that  
does not meet the guidelines outlined in this manual can cause the  
following problems:  
l
l
l
Poor print quality.  
Increased paper jams.  
Premature wear on the printer, requiring repair.  
Note  
Some paper may meet all of the guidelines in this manual and still not  
produce satisfactory results. This might be the result of improper  
handling, unacceptable temperature and humidity levels, or other  
variables over which Hewlett-Packard has no control.  
Before purchasing large quantities of paper, make sure the paper  
meets the requirements specified in this user guide and in the  
HP LaserJet Printer Family Paper Specification Guide. (For ordering  
information, see page 25). Always test paper before buying large  
quantities.  
CAUTION  
Using paper that does not meet HP specifications may cause problems  
for the printer, requiring repair. This repair is not covered by the Hewlett-  
Packard warranty or service agreements.  
EN  
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Supported Sizes of Paper  
a
b
Tray 1  
Dimensions  
Weight  
Capacity  
Minimum Size  
(custom)  
76 by 127 mm  
(3 by 5 in.)  
2
2
60 to 163 g/m Bond  
(16 to 43 lb)  
100 sheets of 80 g/m  
Bond (20 lb) paper  
Maximum Size  
(custom)  
216 by 356 mm  
(8.5 by 14 in.)  
Transparency  
Thickness:  
.10 to .14 mm  
(0.0039 to 0.0055 in.)  
75 typical  
50 typical  
up to 10  
Same as minimum and  
maximum paper sizes  
listed above.  
c
Labels  
Thickness:  
.10 to .14 mm  
(0.0039 to 0.0055 in.)  
2
Envelopes  
Up to 90 g/m (16-24 lb)  
a. The printer supports a wide range of media sizes. Check the printer software for supported sizes. See “Printing  
on Custom-Sized Media or Cardstock” on page 39.  
b. Capacity may vary depending on media weight and thickness, and environmental conditions.  
c. Smoothness - 100 to 250 (Sheffield).  
Note  
You may experience some paper jams when using any media with a  
length less 178 mm (7 in.). This may be caused by paper that has been  
effected by environmental conditions. For optimum performance, make  
sure you are storing and handling the paper correctly. Please refer to  
“Printing and Paper Storage Environment” on page 144.  
140 Appendix B Media Specifications  
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a
b
Tray 2 or Tray 3 Dimensions  
Weight  
Capacity  
Letter  
8.5 by 11 in.  
(216 by 279 mm)  
A4  
210 by 297 mm  
(8.3 by 11.7 in.)  
Executive  
Legal  
7.3 by 10.5 in.  
(191 by 267 mm)  
16 to 28 lb Bond  
250 sheets of 20 lb  
8.5 by 14 in.  
(216 by 356 mm)  
2
2
(60 to 105 g/m )  
Bond (80 g/m ) paper  
B5 (ISO)  
B5 (JIS)  
A5  
176 by 250 mm  
(6.9 by 9.9 in.)  
182 by 257 mm  
(7.2 by 10 in.)  
148 by 210 mm  
(5.8 by 8.2 in.)  
8.5 x 13 in.  
216 by 330 mm  
(8.5 by 13 in.)  
a. The printer supports a wide range of media sizes. See “Printing on Custom-Sized Media or Cardstock” on  
page 39.  
b. Capacity may vary depending on media weight and thickness, and environmental conditions.  
EN  
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Guidelines for Using Paper  
2
For best results, use conventional 90 g/m (24 lb) paper. Make sure  
the paper is of good quality, and free of cuts, nicks, tears, spots, loose  
particles, dust, wrinkles, voids, and curled or bent edges.  
If you are unsure what type of paper you are loading (such as bond or  
recycled), check the label on the package of paper.  
The following problems with paper cause print quality deviations,  
jamming, or even damage to the printer.  
Symptom  
Problem with Paper  
Solution  
Poor print quality or toner  
adhesion  
Problems with feeding  
Too moist, too rough, too  
smooth, or embossed;  
faulty paper lot  
Try another kind of paper,  
between 100-250 Sheffield,  
4-6% moisture content  
Dropouts, jamming, curl  
Stored improperly  
Too heavy  
Store paper flat in its moisture-  
proof wrapping  
Increased gray background  
shading/printer wear  
Use lighter paper, open the rear  
output bin  
Excessive curl  
problems with feeding  
Too moist, wrong grain  
direction or short-grain  
construction  
Open the rear output bin  
Use long-grain paper  
Jamming, damage to printer  
Problems with feeding  
Cutouts or perforations  
Ragged edges  
Do not use paper with cutouts  
or perforations  
Use good quality paper  
142 Appendix B Media Specifications  
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Note  
Do not use letterhead paper that is printed with low-temperature inks,  
such as those used in some types of thermography.  
Do not use raised or embossed letterhead.  
The printer uses heat and pressure to fuse toner to the paper. Make  
sure that any colored paper or preprinted forms use inks that are  
compatible with this fusing temperature (200° C or 392° F for  
0.1 second).  
Paper Specifications  
Category  
Specifications  
Acid Content  
Caliper  
5.5 pH to 8.0 pH  
.094-.18 mm (3.0-7.0 mils)  
Flat within 5 mm (.02 in.)  
Cut with sharp blades with no visible fray.  
Curl in Ream  
Cut Edge Conditions  
Fusing Compatibility  
Must not scorch, melt, offset, or release  
hazardous emissions when heated to  
200° C (392° F) for .1 second.  
Grain  
Long Grain  
Moisture Content  
Smoothness  
4% to 6% by weight  
100-250 Sheffield  
For complete paper specifications for all HP LaserJet printers, see the  
HP LaserJet Printer Family Paper Specification Guide.  
EN  
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Printing and Paper Storage Environment  
Ideally, the printing and paper storage environment should be at or  
near room temperature, and not too dry or too humid. Remember  
paper is hygroscopic; it absorbs and loses moisture rapidly.  
Heat works with humidity to damage paper. Heat causes the moisture  
in paper to evaporate, while cold causes it to condense on the sheets.  
Heating systems and air conditioners remove most of the humidity  
from a room. As paper is opened and used, it loses moisture, causing  
streaks and smudging. Humid weather or water coolers can cause  
the humidity to increase in a room. As paper is opened and used it  
absorbs any excess moisture, causing light print and dropouts. Also,  
as paper loses and gains moisture it can distort. This can cause  
paper jams.  
As a result, paper storage and handling are as important as the  
paper-making process itself. Paper storage environmental conditions  
directly affect the feed operation.  
Care should be taken not to purchase more paper than can be easily  
used in a short time (about 3 months). Paper stored for long periods  
may experience heat and moisture extremes, which can cause  
damage. Planning is important to prevent damage to a large supply of  
paper.  
Unopened paper in sealed reams can remain stable for several  
months before use. Opened packages of paper have more potential  
for environmental damage, especially if they are not wrapped with a  
moisture-proof barrier.  
The paper storage environment should be properly maintained to  
ensure optimum printer performance. The required condition is 20° to  
24° C (68° to 75° F), with a relative humidity of 45% to 55%. The  
following guidelines should be helpful when evaluating the paper's  
storage environment:  
l
l
Paper should be stored at or near room temperature.  
The air should not be too dry or too humid (due to the  
hygroscopic properties of paper).  
l
The best way to store an opened ream of paper is to rewrap it  
tightly in its moisture-proof wrapping. If the printer environment is  
subject to extremes, unwrap only the amount of paper to be used  
during the day's operation to prevent unwanted moisture  
changes.  
144 Appendix B Media Specifications  
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Envelopes  
Envelope construction is critical. Envelope fold lines can vary  
considerably, not only between manufacturers, but also within a box  
from the same manufacturer. Successful printing on envelopes  
depends upon the quality of the envelopes. When selecting  
envelopes, consider the following components:  
l
Weight: The weight of the envelope paper should not exceed  
2
105 g/m (24 lb) or jamming may occur.  
l
l
l
l
Construction: Prior to printing, envelopes should lie flat with less  
than 6 mm (0.25 in.) curl, and should not contain air.  
Condition: Envelopes should not be wrinkled, nicked, or  
otherwise damaged.  
Temperature: You should use envelopes that are compatible with  
the heat and pressure of the printer.  
Size: You should use only envelopes within the following size  
ranges.  
Minimum  
Maximum  
Tray 1  
76 by 127 mm  
(3 by 5 in.)  
216 by 356 mm  
(8.5 by 14 in.)  
Note  
Use only Tray 1 to print envelopes.  
You may experience some paper jams when using any media with a  
length less 178 mm (7 in.). This may be caused by paper that has been  
effected by environmental conditions. For optimum performance, make  
sure you are storing and handling the paper correctly. Please refer to  
“Printing and Paper Storage Environment” on page 144.  
EN  
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Envelopes with Double Side Seams  
Double side-seam construction has vertical seams at both ends of the  
envelope rather than diagonal seams. This style may be more likely to  
wrinkle. Be sure the seam extends all the way to the corner of the  
envelope as illustrated below.  
Correct  
Incorrect  
Envelopes with Adhesive Strips or Flaps  
Envelopes with a peel-off adhesive strip or with more than one flap  
that folds over to seal must use adhesives compatible with the heat  
and pressure in the printer. The extra flaps and strips might cause  
wrinkling, creasing, or even jams and may even damage the fuser.  
146 Appendix B Media Specifications  
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Envelope Margins  
The following gives typical address margins for a commercial #10 or  
DL envelope.  
Type of Address  
Return address  
Top Margin  
15 mm (0.6 in.)  
51 mm (2 in.)  
Left Margin  
15 mm (0.6 in.)  
89 mm (3.5 in.)  
Delivery address  
Note  
For the best print quality, position margins no closer than 15 mm  
(0.6 in.) from the edges of the envelope.  
Avoid printing over the area where the envelope’s seams meet.  
Envelope Storage  
Proper storage of envelopes helps contribute to print quality.  
Envelopes should be stored flat. If air is trapped in an envelope,  
creating an air bubble, then the envelope may wrinkle during printing.  
See “Printing on Envelopes” on page 35.  
EN  
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Labels  
CAUTION  
To avoid damaging the printer, use only labels recommended for laser  
printers, such as HP-brand labels. (For ordering information, see page  
25.)  
To prevent serious jams, always use Tray 1 to print labels and always  
use the rear output bin.  
Never print on the same sheet of labels more than once or print on a  
partial sheet of labels.  
Label Construction  
When selecting labels, consider the quality of each component:  
l
Adhesives: The adhesive material should be stable at 200° C  
(392° F), the printer’s fusing temperature.  
l
Arrangement: Only use labels with no exposed backing between  
them. Labels can peel off sheets with spaces between the labels,  
causing serious jams.  
l
l
Curl: Prior to printing, labels must lie flat with no more than  
13 mm (.5 in.) of curl in any direction.  
Condition: Do not use labels with wrinkles, bubbles, or other  
indications of separation.  
See “Printing on Labels” on page 37.  
148 Appendix B Media Specifications  
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Transparencies  
Transparencies used in the printer must be able to withstand 200° C  
(392° F), the printer’s fusing temperature.  
CAUTION  
To avoid damaging the printer, use only transparencies recommended  
for use in laser printers, such as HP-brand transparencies. (For  
ordering information, see page 25.)  
See “Printing on Transparencies” on page 38.  
EN  
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150 Appendix B Media Specifications  
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Printer Memory and  
Expansion  
C
Overview  
l
l
l
l
Printer Memory  
Installing Memory  
Checking Memory Installation  
Installing an HP JetDirect EIO Card  
EN  
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Printer Memory  
The printer has three dual in-line memory module (DIMM) slots for  
upgrading with:  
l
More printer memory. DIMMs are available in 4, 8, and 16 MB, for  
a maximum of 52 MB.  
l
l
DIMM-based accessory fonts, macros, and patterns.  
Other DIMM-based printer languages and printer options.  
See “Accessories and Ordering Information” on page 23.  
Note  
Singlein-linememorymodules(SIMMs)usedonpreviousHP LaserJet  
printers are not compatible with the printer.  
You may want to add more memory to the printer if you often print  
To find out how much memory is installed in the printer, print a  
configuration page by pressing GO and JOB CANCEL while the printer  
is in the Ready state.  
152 Appendix C Printer Memory and Expansion  
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Installing Memory  
1
CAUTION  
Static electricity can damage dual in-line  
memory modules (DIMMs). When  
handling DIMMs, either wear an  
antistatic wrist strap or frequently touch  
the surface of the DIMMs’ antistatic  
package, then touch bare metal on the  
printer.  
2
If you have not already done so, print a  
configuration page to find out how much  
memory is installed in the printer before  
adding more memory.  
1
After the configuration page is  
printed, turn the printer off and  
disconnect the power cord.  
3
4
5
2
Open the interface cable door by  
pressing on the release tabs.  
Disconnect all interface cables.  
3
4
Open the top cover.  
Press the release button and slide  
the right side panel forward until the  
alignment arrows line up.  
5
Pull the panel away from the printer,  
exposing the available DIMM slots.  
Continued on next page  
EN  
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6
7
Remove the DIMM from the  
antistatic package.  
6
7
Holding the DIMM by the edges,  
align the notches on the DIMM with  
the DIMM slot. (Check that the  
locks on each side of the DIMM slot  
are open.)  
Note  
For best results use DIMM Slots in 1-2-3  
order.  
8
Press the DIMM straight into the  
slot (press firmly). Make sure the  
locks on each side of the DIMM  
snap inward into place. (To remove  
a DIMM, the locks must be  
released.)  
8
9
Repeat steps 6, 7, and 8 for each  
DIMM being installed.  
9
To replace the side panel, line up  
the alignment arrows and slide the  
panel backwards until the release  
button latches into place. Close the  
top cover.  
10 Reinstall the interface cable(s) and  
power cord. Turn the printer on.  
10  
154 Appendix C Printer Memory and Expansion  
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Checking Memory Installation  
To verify that DIMMs are installed correctly:  
1. Turn the printer on. Check that the printer control panel displays  
the Ready light after the printer has gone through the startup  
sequence. If an error message appears, a DIMM may have been  
incorrectly installed. See “Troubleshooting Error Messages” on  
page 99.  
2. Print a configuration page by pressing the Go and Job Cancel  
buttons simultaneously.  
3. Check the memory section on the configuration page and  
installation.  
If the amount of recognized memory has not increased:  
l
The DIMM may not be installed correctly (repeat the installation  
procedure).  
l
l
Try another DIMM Slot.  
The DIMM may be defective (try a new DIMM).  
Note  
If you installed a printer language (personality), check the Installed  
Personalities and Options section on the configuration page. This area  
should list the new printer language.  
EN  
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Installing an HP JetDirect EIO Card  
1
2
Turn the printer off, and disconnect  
the power cord.  
1
2
3
Open the interface cable door by  
pressing on the release tabs.  
Disconnect all interface cables.  
3
Locate the EIO Slot. Firmly insert  
the HP JetDirect EIO card into the  
EIO slot. Twist in the retaining  
screws.  
4
5
Attach the appropriate network  
cable to the EIO card.  
Reinstall the interface cable(s)  
power cord. Reinstall the interface  
cable door. Turn the printer on.  
Note  
Print a PCL configuration page to check  
that the HP JetDirect EIO card appears  
as an installed option.  
4
5
156 Appendix C Printer Memory and Expansion  
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Printer  
Commands  
D
Overview  
Most software applications do not require you to enter printer  
commands. See your computer and software documentation to find  
the method for entering printer commands, if needed.  
PCL  
PCL printer commands tell the printer which tasks to perform or which  
fonts to use. This appendix provides a quick reference for users who  
are already familiar with PCL command structure.  
The PCL 5e printer commands are backward-compatible with  
previous versions of PCL.  
The PCL 6 printer commands take full advantage of the printer’s  
features.  
HP-GL/2  
The printer has the ability to print vector graphics using the HP-GL/2  
graphics language. Printing in the HP-GL/2 language requires that  
the printer leave PCL language and enter HP-GL/2 mode, which can  
be done by sending the proper PCL codes. Some software  
applications switch languages through their drivers.  
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PJL  
HP's Printer Job Language (PJL) provides control above PCL and  
other printer languages. The four major functions provided by PJL  
are:  
l
l
l
l
printer language switching  
job separation  
printer configuration  
status readback from the printer  
PJL commands may be used to change printer default settings  
Note  
The table at the end of this appendix contains commonly used PCL 5e  
commands. For a complete listing and explanation of how to use PCL,  
HP-GL/2, andPJLcommands, orderthePCL/PJLTechnicalReference  
Documentation Package. See “Supplementary Documentation” on  
page 25.  
To receive more information about printer commands via fax, call  
HP FIRST (Fax Information Retrieval Service Technology) and request  
an index for HP LaserJet printers. (See the HP Support pages at the  
Understanding PCL Printer Command Syntax  
Before using printer commands, compare these characters:  
l
O
0
Lowercase l:  
Number one:  
Uppercase O:  
Number 0:  
1
158 Appendix D Printer Commands  
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Many printer commands use the lowercase letter l (l ) and the number  
one (1), or the uppercase letter O (O) and the number zero (0). These  
characters may not appear on your screen as shown here. You must  
use the exact character and case specified for PCL printer  
commands.  
The following illustration displays the elements of a typical printer  
command (in this instance, a command for page orientation).  
Escape character  
(begins escape sequence)  
Value field (contains both  
alpha and numeric characters)  
Uppercase letter  
(terminates escape sequence)  
Category of command  
EN  
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Combining Escape Sequences  
Escape sequences may be combined into one escape sequence  
string. There are three important rules to follow when combining  
code:  
1. For each escape sequence, the first two characters after the ?  
character must be the same.  
2. When combining escape sequences, change the uppercase  
(termination) character in each individual escape sequence to  
lowercase.  
3. The final character of the combined escape sequence must be  
uppercase.  
The following escape sequence string would be sent to the printer to  
select legal paper, landscape orientation, and 8 lines per inch:  
? &l 3A? &l 1O? &l 8D  
The following escape sequence sends the same printer commands  
by combining them into a shorter sequence:  
? &l 3a1o8D  
Entering Escape Characters  
Printer commands always begin with the escape character (? ).  
The following table shows how the escape character can be entered  
from various DOS software applications.  
DOS Software  
Application  
Entry  
What Appears  
Lotus 1-2-3  
Type \027  
027  
<27>  
¨
WordPerfect for DOS  
MS-DOS Edit  
Type <27>  
Hold down Ctrl-P, and press Esc  
Hold down Ctrl-V, release, then press [  
MS-DOS Edlin  
^[  
160 Appendix D Printer Commands  
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Selecting PCL Fonts  
PCL printer commands for selecting fonts can be found on the PCL  
Font List. A sample section is shown below. Notice the two variable  
boxes for symbol set and point size:  
These variables must be filled in or the printer will use defaults. For  
example, if you want a symbol set that contains line-draw characters,  
select the 10U (PC-8) or 12U (PC-850) symbol set. Other common  
symbol set codes are listed in the table on page 161.  
Note  
Fontsareeitherfixedorproportionalinspacing. Theprintercontains  
both fixed fonts (Courier, Letter Gothic, and Lineprinter) and  
proportional fonts (CG Times, Arial , Times New Roman , and others).  
Fixed-spaced fonts are generally used in applications such as  
spreadsheets and databases, where it is important for columns to line  
up vertically. Proportional-spaced fonts are generally used in text and  
word processing applications.  
Common PCL Printer Commands  
Function  
Job Control Commands  
Reset  
Command Options (#)  
n/a  
? E  
Number of Copies  
1 to 999  
? &l #X  
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Common PCL Printer Commands (continued)  
Function  
Command Options (#)  
Page Control Commands  
Paper Source  
0 = prints or ejects current page  
1 = Tray 2  
? &l #H  
2 = manual feed, paper  
3 = manual feed, envelope  
4 = Tray 1  
5 = Tray 3  
7 = auto select  
Paper Size  
1 = Executive  
2 = Letter  
? &l #A  
3 = Legal  
4 = A5  
5 = A4  
6 = B5-JIS  
8 = 8.5 X 13  
9 = B5 (ISO)  
71 = Postcard (single size)  
72 = Postcard (round trip)  
80 = Monarch  
81 = Commercial 10  
90 = DL  
91 = International C5  
100 = B5  
101 = Custom  
Orientation  
0 = Portrait  
1 = Landscape  
? &l #O  
2 = Reverse Portrait  
3 = Reverse Landscape  
Top Margin  
# = number of lines  
? &l #E  
? &l #F  
? &a #L  
? &a #M  
? &k#H  
Text Length (bottom margin)  
Left Margin  
# = number of lines from top margin  
# = column number  
Right Margin  
# = column number from left margin  
1/120-inch increments (compresses print horizontally)  
Horizontal Motion Index  
162 Appendix D Printer Commands  
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Common PCL Printer Commands (continued)  
Function  
Command Options (#)  
Vertical Motion Index  
Line Spacing  
1/48-inch increments (compresses print vertically)  
? &l #C  
? &l #D  
? &l #L  
# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)  
Perforation Skip  
0 = disable  
1 = enable  
Cursor Positioning  
Vertical Position (Rows)  
# = row number  
? &a#R  
? *p#Y  
? &a#V  
? &a#C  
Vertical Position (Dots)  
# = dot number (300 dots = 1 inch)  
# = decipoint number (720 decipoints = 1 inch)  
# = column number  
Vertical Position (Decipoints)  
Horizontal Position  
(Columns)  
Horizontal Position (Dots)  
# = dot number (300 dots = 1 inch)  
? *p#X  
? &a#H  
Horizontal Position  
(Decipoints)  
# = decipoint number (720 decipoints = 1 inch)  
Programming Hints  
End of Line Wrap  
0 = Enable  
1 = Disable  
? &s#C  
Display Functions On  
Display Functions Off  
n/a  
n/a  
? Y  
? Z  
EN  
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Common PCL Printer Commands (continued)  
Function  
Command Options (#)  
Language Selection  
Enter PCL Mode  
0 = Use previous PCL cursor position  
1 = Use current HP-GL/2 pen position  
? %#A  
? %#B  
Enter HP-GL/2 Mode  
0 = Use previous HP-GL/2 pen position  
1 = Use current PCL cursor position  
Font Selection  
Symbol Sets  
8U = HP Roman-8 Symbol Set  
10U = IBM Layout (PC-8) (code page 437) Default  
Symbol Set  
? (#  
12U = IBM Layout for Europe (PC-850) (code page  
850)  
8M = Math-8  
19U = Windows 3.1 Latin 1  
9E = Windows 3.1 Latin 2 (commonly used in Eastern  
Europe)  
5T = Windows 3.1 Latin 5 (commonly used in Turkey)  
579L = Wingdings Font  
Primary Spacing  
0 = fixed  
1 = proportional  
? (s#P  
Primary Pitch  
# = characters/inch  
? (s#H  
? &k#S  
Set Pitch Modea  
0 = 10  
4 = 12 (elite)  
2 = 16.5 - 16.7 (compressed)  
Primary Height  
Primary Style  
# = points  
? (s#V  
? (s#S  
0 = upright (solid)  
1 = italic  
4 = condensed  
5 = condensed italic  
164 Appendix D Printer Commands  
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Common PCL Printer Commands (continued)  
Function  
Command Options (#)  
Primary Stroke Wt.  
0 = medium (book or text)  
1 = semi bold  
3 = bold  
? (s#B  
4 = extra bold  
Typefacea  
Print a PCL font list to view the command for each  
internal font.  
? (s#T  
a. The preferred method is to use the primary pitch command.  
EN  
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166 Appendix D Printer Commands  
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Index  
light patterns 16  
locking 11  
troubleshooting 99  
custom sized paper 39  
FontSmart  
installing 7  
managing fonts 7  
form feed  
light message 17  
Numerics  
2-sided printing 40  
3x5 cards  
printing 39  
D
A
G
deleting fonts 7  
ordering 23  
upgrading 152  
ordering 25  
DOS Remote Control  
accessing the printer driver  
Go button 15  
44  
ordering 23–25  
additional drivers,  
obtaining 4  
help  
online 6  
printer driver 6  
driver 6  
help screens 6  
HP FontSmart  
managing fonts 7  
HP JetSend  
B
page 94  
OEM setup, See  
Readme on installation  
C
cardstock 39  
setup 7  
for Macintosh 11  
service offices 124  
HP-UX 7  
installation 155  
cleaning  
clearing paper jams 85  
drivers, printer  
help software 6  
selecting 6  
switching languages 6  
duplex printing 40  
E
error messages 99  
image defect examples 92  
background shading on  
page 94  
improperly formed  
characters 95  
(vertical) 95  
toner smearing on page  
vertical lines on page 94  
wavy characters 95  
escape sequences 160  
F
installing 7  
Index 167  
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printing on 39  
infrared port  
printing with 21  
installing  
fonts 7  
FontSmart 7  
JetSend 9  
153–155  
75  
checking installation 155  
expanding 153–155  
installing 153–155  
ordering 23  
upgrading printer’s 152  
memory features 3  
MS Windows 3.1, 95, or NT  
commands 157–165  
selecting fonts 161  
syntax 158–160  
PCL 5e drivers  
function 6  
PCL 6 drivers  
function 6  
printing 39  
Macintosh 11  
selecting alternate 113  
vertical on page 95  
print quality features 2  
print speed 2  
basics 1–22  
installing 9  
Job Cancel button 15  
L
labels  
online help 6  
languages  
diagnostics 7  
help software 6  
158–160  
Files, see PPDs  
changing in DOS from  
paper 139  
Laser Writer driver 11  
latest drivers, obtaining 4  
letterhead  
light locations 15  
guidelines 142  
M
selecting alternate PPD  
troubleshooting 110  
maintenance  
minimum 29  
PCL  
canceling print job 43  
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double sided 40  
duplexing 40  
envelopes 35  
forms 42  
labels 37  
driver only 7  
software  
drivers 7  
help for drivers 6  
HP FontSmart, installing  
7
toner smearing on page 94  
transfer roller 73  
transparencies  
printing on 38  
specifications 149  
Tray 1  
letterhead 42  
multiple pages on one  
HP JetSend, installing 9  
capacity 31  
media types 29  
opening 31  
Tray 2  
control panel lights 99  
problems 80  
stopping print job 43  
Solaris 7  
155  
paper  
Manual Feed with Pause  
Startup 16  
supplementary  
Macintosh printing  
problems 110  
PS problems 114  
TrueType fonts 7  
UNIX, see HP-UX  
vertical lines on page 94  
warranty  
toner cartridge 123  
wavy characters 95  
network software 7  
software 7  
wireless printing  
R
support 117  
6
S
124  
service agreements 120  
Setup  
Index 169  
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170 Index  
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Copyright© 1998  
Hewlett-Packard Co.  
Printed in USA  
Manual Part No.  
C4170-90901  
* C 4 1 7 0 - 9 0 9 0 1 *  
* C 4 1 7 0 - 9 0 9 0 1 *  
C4170-90901  
Printed on at least  
50%Total Recycled Fiber with  
at least 10% Post-Consumer Paper  
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