Combi HP
Thermostatic
mixer shower
Installation and
operating
instructions
T00
Installers please note these InstructIons are to be left wIth the user
2180206H March 2007
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Combi HP thermostatic mixer shower
InTROducTIOn
INTRODUCTION
SAFETY WARNINGS
This book contains all the necessary fitting and
operating instructions for your Triton high
pressure thermostatic mixer shower. Please read
them carefully.
a. Layout and sizing of pipework MUST be such
that when other services are used, pressures
at the shower control inlets do not fall below
the recommended minimum.
Please read through the whole of this book
before beginning your installation.
b. DO NOT choose a position where the shower
could become frozen.
The installation MUST be carried out by a
suitably competent person and in sequence of
this instruction book.
c. The outlet of this appliance MUST NOT be
connected to any form of tap or fitting not
recommended by the manufacturer.
Care taken during the installation will give a long
and trouble free life from your mixer shower.
d. The showerhead MUST be regularly cleaned
to remove scale and debris.
Thermostatic mixers will automatically maintain
your chosen temperature, even if taps are turned
on elsewhere in the house, and shut off if either
the hot or cold supply fails.
e. Conveniently situated isolating valves in each
inlet supply MUST be fitted as an
independent method of isolating the shower
should maintenance or servicing be necessary.
For the best performance within the specified
running pressure range a minimum flow of
eight litres per minute should be available to
both inlets.
f. If it is intended to operate the shower in areas
of hard water (above 200 ppm temporary
hardness), a scale inhibitor may have to be
fitted. For advice on the Triton scale inhibitor,
please contact Customer Service.
The mixer shower MUST NOT be subjected to
water temperatures above 80°C.
g. Do not operate the shower outside the
C-006-A
guidelines as laid out in ‘site requirements’.
This mixer is designed to operate on higher
pressure systems found in the UK up to a
maximum of 5 bar running pressure.
The high pressure valve is suitable for modulating
type combination boilers and multi-point hot
water heaters. It is also suitable for thermal
storage, unvented systems and pumped gravity
systems.
IMPORTANT: Before installing with a gas
instantaneous water heater, make sure it is
capable of delivering hot water at a minimum
switch-on flow rate of 3 litres per minute. At
flow rates between 3 and 8 litres per minute,
the appliance must be capable of raising the
water temperature to a minimum of 52°C.
The water temperature at the inlet to the mixer
must remain relatively constant when flow rate
adjustments are made.
Inlet connections are by compression fittings for
15 mm copper pipe.
This valve unit is supplied with a mounting
bracket to suit installation in a chased out cavity
in a solid wall, a stud partition wall, dry lined wall
or fixing to a shower cubicle or panel.
Replacement parts can be ordered from Customer
Service. See ‘spare parts’ for details and part numbers.
ꢀ
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Combi HP thermostatic mixer shower
MAIN COMPONENTS (fig.ꢀ)
1. Inlet nuts and olives
2. Inlet elbows
9. Temperature knob
10. Knob trim
16. Flush mount plate
17. Flush mount cover
18. Trim ring
3. Valve housing
11. Max. temperature override
button
4. Outlet adaptor
5. Outlet nut and olive
6. Outlet blanking plug
7. cartridge assembly
8. Flow knob
19. cartridge fixing screws
20. nut covers
12. cover
13. Inlet trims
21. Pipe trims
14. Outlet trim
15. Outlet blanking trim
22. Hexagonal nut
23. Shroud (flush fit only)
Fig.ꢀ
5
1
4
16
2
3
1
7
18
17
19
2
11
8
19
19
20
20
9
6
10
13
23
14
20
13
21
22
12
18
15
T00220
ꢁ
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Combi HP thermostatic mixer shower
SITInG REquREMEnTS
SITE REQUIREMENTS
The installation must be in accordance with
Water Regulations/Bylaws.
Minimum running water pressure: 1 bar.
Maximum running water pressure: 5 bar.
Maximum static water pressure: 10 bar.
For the best performance within the specified
pressure range both hot and cold water supplies
must be fed from a common supply and a
minimum flow of 8 litres per minute should be
available to both inlets.
While the mixer valve is operational (open
outlet), inlet pressures MUST NOT be capable of
exceeding 7 bar. For effective operation of the
internal seals, the maximum static pressure must
not be exceeded.
Note: On sites where the running pressure is
above 5 bar, the use of a suitably sized pressure
reducing valve fitted in the cold mains supply
pipework can provide nominally equal pressures
at the mixer valve. This should be installed as
indicated on the appropriate diagrams shown on
the following pages, and set to within the
D-003-A
specification of the valve.
For the best performance of this shower both hot
and cold water supplies to the shower valve
should be fed at nominally equal pressures.
The pipework should be installed such that the
flow is not significantly affected by other taps
and appliances being operated elsewhere on the
premises.
Note: Where thermal store/combi boilers or
multi-point heaters are used, if excessive draw
offs take place the boiler may not be able to
maintain an adequate output temperature. This
could result in the shower temperature becoming
noticeably cooler.
For effective thermostatic control the
temperature of the hot water entering the mixer
should remain a minimum of 10°C above the
selected output temperature.
The supply pipework must be flushed to clear
debris before connecting to the shower control
accordance with Water Regulations and Bylaws.
DO NOT use jointing compounds on the
pipework.
ꢂ
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Combi HP thermostatic mixer shower
TYPICAL SUITABLE INSTALLATIONS
a) Instantaneous gas-heated showers,
e.g. combination boilers (fig.ꢁ)
Fig.ꢁ diagrammatic view (not to scale)
The shower control MuST be installed with a
multipoint gas water heater or combination
boiler of a fully modulating design (i.e. where
the water draw-off rate indirectly controls the
gas flow to the burner). A drop tight pressure
reducing valve MuST be fitted if the supply
pressures exceed 5 bar maintained.
Shower
mixer
valve
Combination
boiler
Service
valves
An expansion vessel (shown in fig.ꢁ) MuST be
fitted, and regularly maintained, to make sure
the unit is not damaged by excess pressures.
This may already be installed within the boiler
(check with manufacturer) and is in addition to
the normally larger central heating expansion
vessel.
Hot water
The layout and sizing of pipework must be
such that nominally equal inlet supply pressures
are achieved and the effects of other draw-offs
are minimised. The hot supply temperature
MuST remain a minimum of 10°c hotter than
the required blend temperature for the best
performance.
CH flow
CH return
Expansion
vessel
Stop tap
Cold
mains
supply
Pressure
reducing valve
T00221
Fig.ꢂ diagrammatic view (not to scale)
Stop valve
b) Pump assisted gravity fed systems
(fig.ꢂ)
Riser
rail
The pump MuST be fed from a cold water
cistern and hot water cylinder providing
nominally equal pressures. The pump must be
capable of maintaining a minimum running
pressure of 1 bar.
Cold supply
Cold water
cistern
Alternative
supply
(must be
below
Mixer
Valve
vent pipe tee)
Gate
valve
c) Unvented mains pressure showers
(fig.ꢃ)
Hot
supply
Cold
water
mains
supply
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve MuST be
set at the same value as the unvented package
pressure reducing valve.
Service
valve
Service
valve
Hot water
cylinder
Pump
Ring main
Isolating switch
or pull cord
switch (both
fused at 3A)
Drain
valve
Other
draw-offs
Draw-off must point
down to avoid airlock
issues
Note: An additional expansion vessel (fig.ꢃ)
may be required if a second pressure reducing
valve is installed. This does not apply to
T00222
ꢃ
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Combi HP thermostatic mixer shower
packages with a cold take off after the pressure
reducing valve to the cylinder.
Fig.ꢃ diagrammatic view (not to scale)
The layout and sizing of pipework must be such
that nominally equal inlet supply pressures are
achieved and the effects of other draw-offs are
minimised.
Mixer
shower
d) Mains pressurised thermal store
(fig.ꢄ)
Safety devices
not shown
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve MuST be fitted if the
supply pressures exceed 5 bar maintained.
Service
valves
Unvented
hot water
storage unit
An expansion vessel (shown in fig.ꢄ) MuST be
fitted, and regularly maintained, to make sure
the unit is not damaged by excess pressures. This
may already be installed externally or internally
within the thermal store (check with thermal store
manufacturer).
Pressure
reducing valve
Expansion
vessel
Balanced cold
mains supply
Pressure
The layout and sizing of pipework MuST be such
that nominally equal inlet supply pressures are
achieved and the effects of other draw-offs are
minimised.
reducing valve
Cold mains supply
Stop tap
T00223
Fig.ꢄ diagrammatic view (not to scale)
Mixer valve
Service
valves
Blender
valve
Hot
water
Expansion
vessel
Pressure
reducing valve
Return Flow
Boiler
Stop tap
Cold mains supply
T00224
ꢄ
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Combi HP thermostatic mixer shower
PREPARING THE MIXER VALVE
Before starting the installation, make sure all the
openings on the valve are carefully covered to
prevent ingress of any debris etc.
Fig.ꢅ diagrammatic view (not to scale)
Note: It is not necessary to remove the control
knobs at any stage.
SITING OF THE SHOWER
WARNING!
The showermustnotbe positioned
where it will be subjected to freezing
conditions.
Height of
showerhead
and shower
to suit user’s
requirement.
Refer to fig.ꢅ for correct siting of the shower.
Position the shower and showerhead on the wall
so that all controls can be comfortably reached
while using the shower. The showerhead and
riser rail can be positioned either side of the
shower.
Shower can be
mounted either side
of the riser rail
Note: Pipe entry for both surface-mounted and
flush-fitted valves can be from the top, bottom
or rear.
The hot entry port is on the left-hand side of the
valve and is marked on the valve with a letter ‘H’
(fig.7).
Surface-mounted illustrated
T00225
Fig.7
T00226
ꢅ
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Combi HP thermostatic mixer shower
FITTING THE SHOWER TO THE WALL
Exposed
Fig.8
Note: The outlet of the shower must not be
connected to anything other than the hose and
showerhead supplied.
dO nOT use jointing compounds on any pipe
fittings for the installation.
dO nOT solder fittings near of the shower unit,
as heat transfer can damage components.
Note: Suitable isolating valves (complying with
water Regulations) must be fitted on the hot
and cold water supplies to the shower as an
independent means of isolating water supplies
should maintenance or servicing be necessary.
T00227
Fig.9
when connecting pipework avoid using tight
90° elbows. Swept or formed bends will give the
best performance.
=
ImportaNt: The water circuit should be
installed such that the flow is not significantly
affected by other taps and appliances being
operated elsewhere on the premises. Water
pressure must not fall below specification of
the shower.
=
T002
Note: The hot water pipe entry must be on the
left.
Fig.ꢀ0
Rising and falling supplies
Having decided on the position of the shower
and direction of pipe entry, complete the
pipework to the shower area.
Note: The final separation between pipe
centres needs to be about 153 mm but absolute
accuracy is not needed as the inlet elbows are
adjustable between 146 mm and 160 mm.
T00229
Flush pipework to clear the system of all
debris and check for leaks.
Fig.ꢀꢀ
Fig.ꢀꢁ
ImportaNt: The inlet elbows contain check
valves that may be damaged if debris is not
flushed through prior to fitting.
/RQJ
VLGH
where this is not possible refer to the ‘flushing
procedure’ on page 20.
clip the pipework to the wall surface so that the
pipe centres are 21 mm off the wall.
Offer the valve, together with the inlet elbows,
to the pipework. Make sure the inlet elbow grub
T00231
T00230
7
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Combi HP thermostatic mixer shower
screws are slack allowing the inlet elbows to
Fig.ꢀꢂ
Fig.ꢀꢃ
rotate to the correct position and move freely in
and out of the valve housing (fig.8).
Place the valve housing centrally between the
two pipes, and mark the two diagonal fixing
holes (figs.9 and ꢀ0).
Remove the valve. drill and plug the holes. (The
wall plugs supplied are suitable for most brick walls
— use an appropriate masonry drill, but if wall is
plasterboard or a soft building block, you must use
suitable wal lplugs and an appropriate drill bit).
T00232
T00233
Fit the nut covers on to the pipes (fig.ꢀꢀ).
Note: Slide the pipes into the small diameter
end of the nut cover. It will not fit if inserted
from the other end.
Fig.ꢀꢄ
Slide the inlet nuts and olives onto the pipes,
followed by the inlet trims.
Note: The holes in the inlet trims are offset to
allow for adjustable inlet pipe separation widths.
If pipe centre separation is 153 mm or less, then
have the short side of the inlet trims between
the pipes. If the pipe separation gap is 153 mm
or greater, have the long side of the inlet trims
between the pipes (fig.ꢀꢁ). If in any doubt try
the cover to see if it fits properly (i.e. no visible
gaps between the inlet trims and the cover —
fig.ꢀꢂ). If there is a gap (fig.ꢀꢃ) then reverse
the trim.
T00234
Fig.ꢀꢅ
Outlet
Adaptor
‘O’ Ring
while trying the cover make sure the inlet nuts
are sitting in the holes in the inlet trim holes so
that the inlet trims are at the correct separation.
Having positioned the inlet trims correctly, refit
the valve to the pipework. Make sure the hot
inlet port (marked with the letter ‘H’ on the
valve housing) is connected to the hot pipework
which must be on the left.
T00237
Hose end
(flat)
Pipe end
(chamfered)
Fig.ꢀ7
Screw to the wall with the two screws supplied
(fig.ꢀꢄ). Tighten the inlet nuts and inlet elbow
grub screws.
If installing a tamperproof fixed head, fit the
outlet adaptor into the top outlet hole in the
valve housing (fig.ꢀꢅ). The adaptor is sealed
with an ‘O’ ring. Make sure the adaptor is fitted
with the hose end in the valve housing. Fit the
blanking plug into the bottom outlet hole using
an ‘O’ ring to seal it.
T00022
8
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Combi HP thermostatic mixer shower
If installing a riser rail, fit the outlet adaptor into
Fig.ꢀ8
Fig.ꢀ9
Fig.ꢁ0
Fig.ꢁꢀ
the bottom outlet hole in the valve housing. The
adaptor is sealed with an ‘O’ ring.
Make sure the adapter is fitted with the pipe end
in the valve housing (fig.ꢀ7)
Fit the blanking plug into the top outlet hole
using an ‘O’ ring to seal it (fig.ꢀ8). Make sure
both the adaptor and blanking plug do not
protrude, and finish flush with the inner face of
the housing.
T00238
If fitting a tamperproof fixed head, refer to
‘Fitting the tamperproof fixed head’ section and
complete the outlet pipework as follows:
determine the required height of pipe and cut to
size. Slide nut cover onto the pipe, followed by
nut and olive. Insert the pipe into outlet adaptor,
place the outlet trim onto the adaptor and fully
tighten the compression nut (fig.ꢀ9).
Outlet
trim
Before securing the tamperproof fixed head to
the wall, connect a hose to the pipework and
direct to waste.
If fitting a riser rail, connect the shower hose to
the outlet and direct to waste.
0239
Open the isolating valves to the shower and
flush through making sure the flow control
is opened fully and the temperature control
is rotated to ‘HOT’ and then to ‘cOld’ (if
necessary depress the maximum temperature
override button). check for any leaks and
remedy if necessary.
Slide the outlet blanking trim onto the cover
where it is required i.e. bottom outlet for fixed
head, top outlet for a hose (fig.ꢁ0).
Fit the cover on and secure with two screws
(fig.ꢁꢀ). locate the lugs on the trim ring in the
holes on the cover and twist clockwise (fig.ꢁꢁ).
Finally, pull nut covers over nuts.
T00240
complete the fitting of the shower accessories
by referring to the appropriate section.
T00241
9
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Combi HP thermostatic mixer shower
Rear entry supplies
Fig.ꢁꢁ
Note: The final separation between pipe
centres needs to be about 153 mm but absolute
accuracy is not essential as the inlet elbows
are adjustable between 146 mm and 160 mm
(fig.ꢁꢂ).
using a spirit level, mark the route of incoming
hot and cold water supply pipes at a distance of
153 mm centres.
Remove the plaster and brickwork to the
required depth to conceal the supply pipework.
Note: It is advisable that pipework installed
in solid walls be provided with enough free
play inside a cavity to allow entry into the inlet
elbows for tightening, before securing the valve
to the finished wall surface.
T00242
Install the hot and cold pipework — the hot pipe
must enter from the left. Make sure the finished
pipework projects from the front face of the tiled
surface of the wall by 9.5 mm (fig.ꢁꢃ).
Fig.ꢁꢂ
Allow for two circular recesses measuring 32 mm
diameter by 14 mm depth, to accept the rear
entry pipe trims (fig.ꢁꢂ).
m
.
32 m
dia
m approx
Flush pipework to clear the system of all
debris and check for leaks.
153 m
9.5 mm
ImportaNt: The inlet elbows contain check
valves that may be damaged if debris is not
flushed through prior to fitting.
where this is not possible refer to the ‘flushing
procedure’ on page 20.
T00243
Make good the wall and complete the tiling.
check that the rear entry pipe trims are sealed in
with either silicon sealant or grout (fig.ꢁꢃ).
Fig.ꢁꢃ
Pipe
trim
Note: Failure to fit the rear entry pipe trims
could result in the entry of water into the wall
cavity.
Inlet
nut
Offer the valve, together with the inlet elbows,
to the pipework making sure the inlet elbow
grub screws are slack allowing the inlet elbows
to be rotated to the correct position and move
freely in and out of the valve housing (fig.8).
check that the valve is central between the
two pipes, then mark two diagonal fixing holes
(figs.ꢁꢄ and ꢁꢅ).
9.5
mm
T00244
ꢀ0
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Combi HP thermostatic mixer shower
Remove the valve. drill and plug the holes using
Fig.ꢁꢄ
Fig.ꢁꢅ
Fig.ꢁ7
the wall plugs supplied.
=
using two hexagonal nuts (supplied), refit the
valve to the pipework. Make sure the hot inlet
port (marked with the letter ‘H’ on the valve
housing) is connected to the hot pipework
which must be on the left.
=
Tighten the inlet nuts with the spanner supplied
(fig.ꢁ7) then tighten the inlet elbow grub
screws.
Screw to the wall with the screws supplied.
If installing a tamperproof fixed head, fit the
outlet adaptor into the top outlet hole in the
valve housing (fig.ꢀꢅ). The adaptor is sealed
with an ‘O’ ring. Make sure the adaptor is fitted
with the hose end in the valve housing (fig.ꢀ7).
Fit the blanking plug into the bottom outlet hole
using an ‘O’ ring to seal it.
T00245
T00246
=
If installing a riser rail, fit the outlet adaptor into
the bottom outlet hole in the valve housing. The
adaptor is sealed with an ‘O’ ring. Make sure the
adaptor is fitted with the pipe end in the valve
housing (fig.ꢀ7).
=
Fit the blanking plug into the top outlet hole
using an ‘O’ ring to seal it (fig.ꢀ8).
If fitting a tamperproof fixed head, refer to
‘Fitting the tamperproof fixed head’ section and
complete the outlet pipework as follows:
determine the required height of pipe and cut to
size if necessary. Slide nut cover on to the pipe,
followed by nut and olive. Insert pipe into outlet
adaptor, place the outlet trim onto the adaptor
and fully tighten the compression nut (fig.ꢀ9).
Before securing the fixed head to the wall,
connect a hose to the pipework and direct to
waste.
If fitting a riser rail, connect the shower hose to
the outlet and direct to waste.
Open the isolating valves to the shower and
flush through, making sure the flow control
is opened fully and the temperature control
is rotated to ‘HOT’ and then to ‘cOld’ (if
necessary depress the maximum temperature
override button). check for any leaks and
remedy if necessary.
Slide the outlet blanking trim onto the cover
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Combi HP thermostatic mixer shower
where it is required i.e. bottom outlet for fixed
Fig.ꢁ8
head, top outlet for a hose (fig.ꢁ0).
Fit the inlet blanking trims on the underside of
the cover (fig.ꢁ8).
Fit the outlet trim over the outlet adaptor and
slide the cover on (fig.ꢀ9). Secure the cover
with two screws (fig.ꢁꢀ). locate the lugs on
the trim ring in the holes on the cover and twist
clockwise (fig.ꢁꢁ).
complete the fitting of your shower accessories.
Note: The flush-fitted shower valve comes
complete with a built-in pvc shroud. DO NOT
remove it. It is important when making good
the wall after installation, the plastering and
sealing must be made tight up to the shroud in
order to prevent ingress of water.
ꢀꢁ
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Combi HP thermostatic mixer shower
FITTING THE SHOWER TO THE WALL
Flush fit
Fig.ꢁ9
Note: The outlet of the shower must not be
connected to anything other than the hose,
showerhead or fixed showerhead supplied.
220 mm
77.5 m
dO nOT use jointing compounds on any pipe
fittings for the installation.
m
dO nOT solder fittings near of the shower unit,
as heat transfer can damage components.
65
mm
m
m
35 m
20
Note: Suitable isolating valves (complying with
water Regulations) must be fitted on the hot
and cold water supplies to the shower as an
independent means of isolating water supplies
should maintenance or servicing be necessary.
m
Opening needs
to be at the bottom
if using a bulkhead
48 m
m
when connecting pipework avoid using tight
90° elbows. Swept or formed bends will give the
best performance.
10 -
12.5
m
50 m
m
ImportaNt: The water circuit should be
installed such that the flow is not significantly
affected by other taps and appliances being
operated elsewhere on the premises. Water
pressure must not fall below the specification
of the valve.
m
T00249
The hot water pipe entry must be on the left-
hand side.
Fig.ꢂ0
This mixer valve also includes a wall bracket
which allows the installer to mount the shower
into a solid, stud partition or other hollow wall
structures. The bracket can also be used for
fitting in a shower cubicle providing the back of
the cubicle is accessible.
when installing into a stud partition or other
hollow wall structure the installer may wish to
consider building rear supports or other options.
Such options are beyond the scope of this guide.
Solid wall
The building-in depth for the shower into a
solid wall is between 57 mm and 66 mm. The
building-in depth calculation must include the
thickness of the plaster and tiles. This dimension
determines how much of the shower control is
visible through the concealing plate when the
installation is completed.
decide on the shower position and whether
the hot and cold water supplies will enter the
T00250
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Combi HP thermostatic mixer shower
shower from the top (falling), the bottom (rising)
Fig.ꢂꢀ
or the rear.
Mark the route of the incoming and outgoing
pipework.
Note: The final separation between pipe
centres needs to be about 153 mm but absolute
accuracy is not essential as the inlet elbows are
adjustable between 146 mm and 160 mm.
Remove the plaster and brickwork to the depth
shown (fig.ꢁ9). where applicable, chase out
any additional areas of the wall for the pipework
to either the bulkhead or fixed head.
Offer the mounting bracket up to the wall and
mark the two plain fixing holes (fig.ꢂ0). drill
and plug then screw bracket to the wall.
T00251
Note: The valve can be fitted to the mounting
bracket if required or secured directly to the wall
with the screws supplied.
Fig.ꢂꢁ
If installing a fixed head, the outlet adaptor
needs to be fitted into the top outlet hole in the
valve housing (fig.ꢀꢅ). The adaptor is sealed
with an ‘O’ ring. Make sure the adaptor is fitted
with the hose end (fig.ꢀ7) in the valve housing.
Fit the blanking plug into the bottom outlet hole
using an ‘O’ ring to seal it.
If fitting a bulkhead outlet, the outlet adaptor
needs to be fitted into the bottom outlet hole in
the valve housing. The adaptor is sealed with an
‘O’ ring. Make sure the adaptor is fitted with the
hose end in the valve housing (fig.ꢀ7).
T00252
Fit the blanking plug into the top outlet hole
using an ‘O’ ring to seal it (fig.ꢀ8).
Fig.ꢂꢂ
Seal tight up
to shroud
Make sure the inlet elbows are positioned
correctly. Offer the valve up to the mounting
bracket or wall surface, and secure using the
screws provided (fig.ꢂꢀ).
complete the pipework to the shower marking
off the length to enter the elbows. Remove the
valve and cut the pipes to length.
Flush pipework to clear the system of all debris
and check for leaks.
ImportaNt: The inlet elbows contain check
valves that may be damaged if debris is not
flushed through prior to fitting.
T00253
ꢀꢃ
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Combi HP thermostatic mixer shower
where this is not possible refer to the ‘flushing
Fig.ꢂꢃ
Fig.ꢂꢄ
Fig.ꢂꢅ
procedure’ on page 20.
Refit the valve to the mounting bracket/wall
surface and pipework (fig.ꢂꢁ). Tighten the inlet
nuts and inlet elbow grub screws.
If fitting a fixed head, refer to the ‘Fitting the
fixed head’ section and complete the outlet
pipework to the fixed head position.
Note: The outlet pipe for the fixed head should
protrude from the surface of the wall between
50 mm and 65 mm. Before fitting the fixed head
to the wall, connect a hose to the pipework and
direct to waste.
If fitting a riser rail kit, refer to ‘Fitting the
bulkhead’ and complete outlet pipework.
T00254
T00255
T00256
Before fitting the bulkhead to the wall connect
the shower hose and direct it to waste.
Open the isolating valves to the shower and
flush through checking that the flow control
is opened fully and the temperature control
is rotated to ‘HOT’ and then to ‘cOld’ (if
necessary depress the maximum temperature
override button). check for leaks and remedy if
necessary.
If a fixed head is installed, make good the outlet
pipe channel.
Note: If fitting a fixed head, the tiling around
the outlet pipe must be as tight as possible so
that the special lock washer will seat, otherwise
a larger diameter washer will have to be placed
behind the lock washer.
Make good the wall surface around the valve
and make sure the plastering/sealing is taken
tight to the PVc shroud (fig.ꢂꢂ).
Should the shroud protrude beyond the wall
surface, trim flush with a sharp knife (fig.ꢂꢃ).
Offer the flush mount plate up to the finished
tile surface and making sure the valve and plate
are aligned, mark the ‘arrowed’ fixing holes
(fig.ꢂꢄ). Remove the flush mount plate then
drill and plug holes.
Break off the alignment tabs on the flush mount
plate (fig.ꢂꢅ). Place a ring of silicon sealant
round the plate so that the plate seals against
the wall. Secure the plate to the wall using the
screws provided. wipe off any excess sealant.
Alignment
tab
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Combi HP thermostatic mixer shower
Fit the flush mount cover (fig.ꢂ7). locate the
Fig.ꢂ7
lugs on the trim ring in the holes on the cover
(fig.ꢂ8) and twist clockwise.
complete the fitting of your shower accessories.
Hollow wall
The wall mounting bracket supplied with the
shower is suitable for use on a plasterboard wall
of 9.5 mm or 12.5 mm in thickness.
decide on the shower position and whether
the hot and cold water supplies will enter the
shower from the top (falling), the bottom (ris-
ing) or the rear.
Mark an opening as shown plus the route of
T00257
inlet and outlet pipework (fig.ꢂ9).
Note: The final separation between pipe
centres needs to be about 153 mm but absolute
accuracy is not essential as the inlet elbows are
adjustable between 146 mm and 160 mm.
Fig.ꢂ8
Take out the plasterboard and offer the
mounting bracket up to the wall (fig.ꢃ0). Mark
the outer fixing holes and drill. Insert the wall
bracket into wall cavity and secure using the
bolts and washers provided (fig.ꢃꢀ).
If a fixed head is to be installed, the outlet
adaptor needs to be fitted into the top outlet
hole in the valve housing (fig.ꢀꢅ). The adaptor
is sealed with an ‘O’ ring. Make sure the adaptor
is fitted with the hose end in the valve housing
(fig.ꢀ7). Fit the blanking plug into the bottom
outlet hole using an ‘O’ ring to seal it.
T00258
If a bulkhead outlet is to be fitted, the outlet
adaptor needs to be fitted into the bottom
outlet hole in the valve housing. The adaptor is
sealed with an ‘O’ ring (fig.ꢀꢅ). Make sure the
adaptor is fitted with the hose end in the valve
housing (fig.ꢀ7). Fit the blanking plug into
the top outlet hole using an ‘O’ ring to seal it
(fig.ꢀ8).
Fig.ꢂ9
77.5 mm
65 mm
77.5 mm
35 mm
If installing a fixed head, make a hole in the wall
for the fixed head pipe.
Opening needs
to be at the bottom
if using a bulkhead
115 mm
Note: If fitting a fixed head, the hole in the wall
for the pipe must be close to 15 mm diameter as
possible. It must not exceed the diameter of the
special lock washer, otherwise a larger diameter
washer will have to be placed behind the lock
220 mm
T00259
ꢀꢅ
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Combi HP thermostatic mixer shower
washer.
Fig.ꢃ0
Fig.ꢃꢀ
Fig.ꢃꢁ
Make sure the inlet elbows are positioned the
correct way. Offer the valve up to the mounting
bracket and secure using the screws provided
(fig.ꢃꢁ).
complete the pipework to the shower marking
off the length to enter the elbows. Remove the
valve and cut the pipes to length.
Flush pipework to clear the system of all
debris and check for leaks.
ImportaNt: The inlet elbows contain check
valves that may be damaged if debris is not
flushed through prior to fitting.
where this is not possible refer to the ‘flushing
procedure’ on page 20.
T00260
Refit the valve to the mounting bracket and
pipework. Tighten the inlet nuts and inlet elbow
grub screws.
If fitting a fixed head, refer to the ‘Fitting the
fixed head’ section and complete the outlet
pipework to the fixed head position.
Note: The outlet pipe for the fixed head should
protrude from the surface of the wall between
50 mm and 65 mm. Before fitting the fixed head
to the wall, connect a hose to the pipework and
direct to waste.
If fitting a riser rail kit refer to ‘Fitting the
bulkhead’ and complete the outlet pipework.
Before fitting the bulkhead to the wall, connect
the shower hose and direct it to waste.
T00261
Open the isolating valves to the shower and
flush through. Make sure the flow control
is opened fully and the temperature control
is rotated to ‘HOT’ and then to ‘cOld’ (if
necessary depress the maximum temperature
override button). check for leaks and remedy if
necessary.
Make good the wall surface and make sure
the plastering/sealing is taken tight to the PVc
shroud (fig.ꢃꢂ). Should the shroud protrude
beyond the wall surface, trim flush with a sharp
knife (fig.ꢂꢃ).
Offer the flush mount plate up to the finished
surface. Make sure the valve and the plate are
aligned and mark the ‘arrowed’ fixing holes
(fig.ꢂꢄ). Remove the flush mount plate then
T00262
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Combi HP thermostatic mixer shower
drill and plug the holes.
Fig.ꢃꢂ
Seal tight up
to shroud
Note: If fitting to plasterboard, use suitable
cavity fixings.
Break off the alignment tabs on the flush mount
plate (fig.ꢂꢅ). Place a ring of silicon sealant
round the plate so that the plate seals against
the wall. Secure the plate to the wall using the
screws provided. wipe off any excess sealant.
Fit the flush mount cover (fig.ꢂ7). locate the
lugs on the trim ring in the holes on the plate
and twist clockwise (fig.ꢂ8).
complete the fitting of your shower accessories
by referring to the appropriate section.
T00253
Shower cubicle or panel
To use the wall mounting bracket supplied with
a shower cubicle or a laminated panel, wooden
blocks are required to increase the depth of the
bracket. These blocks need to increase the depth
of the bracket to between 56 mm and 67 mm
from the finished surface (fig.ꢃꢃ).
Fig.ꢃꢃ
decide on the shower position and whether
the hot and cold water supplies will enter the
shower from the top (falling), the bottom (rising)
or the rear.
ꢀꢁꢂꢃꢂꢁꢄꢂPP
Mark the wall for an opening of about 93 mm
diameter.
cut the opening and offer the mounting bracket
up to the back of the panel (fig.ꢃꢄ). Mark
the inner fixing holes and drill the panel and
wooden support blocks.
T00263
If installing a fixed head, fit the outlet adaptor
into the top outlet hole in the valve housing
(fig.ꢀꢅ). The adaptor is sealed with an ‘O’
ring. Make sure the adaptor is fitted with the
hose end in the valve housing (fig.ꢀ7). Fit the
blanking plug into the bottom outlet hole using
an ‘O’ ring to seal it.
Fig.ꢃꢄ
3ODWHꢀIL[LQJ
KROH
0DUNꢀERWK
KROHV
If installing a bulkhead outlet, fit the outlet
adaptor into the bottom outlet hole in the valve
housing. The adaptor is sealed with an ‘O’ ring.
%UDFNHW
IL[LQJꢀKROH
Make sure the adaptor is fitted with the hose
end in the valve housing (fig.ꢀ7). Fit the
blanking plug into the top outlet hole using an
‘O’ ring to seal it (fig.ꢀ8).
9LHZꢀIURP
EHKLQGꢀSDQHO
T00264
Make sure that the inlet elbows are facing the
ꢀ8
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Combi HP thermostatic mixer shower
correct way. Offer the valve up to the mounting
Fig.ꢃꢅ
Fig.ꢃ7
Fig.ꢃ8
Fig.ꢃ9
bracket and secure using the screws provided.
Secure the mounting bracket together with
the valve to the panel using two bolts in the
innermost fixing holes (fig.ꢃꢅ).
complete the pipework to the shower marking
off the length to enter the elbows. Remove the
valve and mounting bracket and cut the pipes
to length.
If fitting a fixed head, make a hole in the panel
for the fixed head position.
T00265
T00266
T002
T00268
Note: Make sure the hole in the panel for the
outlet pipe is no larger than required (either
½” BSP or 15 mm).
Should the shroud protrude beyond the wall
surface, trim flush with a sharp knife (fig.ꢂꢃ).
Place a ring of silicon sealant round the flush
mount plate up to the finished surface. Make
sure the valve and plate are aligned, and secure
in the outer fixing holes using the two bolts
supplied (fig.ꢃ7).
Break off the alignment tabs on the flush mount
plate (fig.ꢂꢅ) and fit the flush mount cover
(fig.ꢃ8).
locate the lugs on the trim ring in the holes on
the cover and twist clockwise (fig.ꢃ9).
complete the fitting of your shower accessories.
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Combi HP thermostatic mixer shower
FLUSHING PROCEDURE
Removal and/or fitting of check valves
for maintenance
Fig.ꢄ0
ImportaNt: It is preferable to flush the
pipework before installing the valve. Where
this is not possible, the procedure using a
flushing cartridge should be followed.
a. Isolate the supplies.
b. Remove the trim ring by twisting anti-
clockwise.
c. Remove the valve cover.
d. Remove the four screws holding the valve
cartridge, and carefully remove the cartridge
assembly from housing (fig.ꢄ0).
T00269
Fig.ꢄꢀ
e. Insert the plastic tool provided into the inner
sleeve located inside the elbow and twist
anti-clockwise (fig.ꢄꢀ). Take care not to
damage the check valve.
Note: The sleeve may stick, in which case
it must be carefully hooked out using a
suitable tool such as an allen key.
T00270
f. Push the flushing cartridge into the housing
(fig.ꢄꢁ). Attach a hose to the flushing
cartridge outlet and make sure it is directed
to waste. Flush the pipes clean.
Fig.ꢄꢁ
g. wash out the sleeve and check valve. Take
care not to damage them.
h. Replace the check valve into the sleeve,
making sure it is in the correct way (fig.ꢄꢂ).
i. Refit sleeve into the elbow. carefully replace
the valve cartridge and refit the cover.
j. Reinstate supplies and test the valve
operation.
Note: It may be necessary to service the check
valves at regular intervals to prevent cross flow
of water.
T00271
Note: Flushing cartridges and replacement
check valve tools are available from Triton
customer Service.
Fig.ꢄꢂ
Flush the pipework to clear system of debris
and check for leaks.
T00272
ꢁ0
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Combi HP thermostatic mixer shower
FITTING THE TAMPERPROOF FIXED
HEAD
(Exposed option only)
Fig.ꢄꢃ
Fig.ꢄꢄ
Fig.ꢄ7
Fig.ꢄ8
complete the outlet pipework from the valve
and cut the pipe to required length.
Place the fixed head unit on top of the pipe
work and mark the position of the three fixing
holes (fig.ꢄꢃ).
drill and plug the holes using the plugs supplied.
Secure the pipe to the fixed head unit using the
compression nut and olive supplied (fig.ꢄꢄ).
T00273
Secure the fixed head to the wall with the three
screws supplied (fig.ꢄꢅ).
Screw on the adjustable showerhead. Make
sure the supplied flat sealing washer is in place
(fig.ꢄ7).
Note: The showerhead must be screwed on
tight to make sure of a watertight connection.
use a suitable tool if necessary.
using the allen key supplied, lock the
showerhead in position by tightening the grub
screw (fig.ꢄ8).
T00274
Fig.ꢄꢅ
Sealing
washer
T00275
T00277
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Combi HP thermostatic mixer shower
FITTING THE TAMPERPROOF FIXED
HEAD
(Built in option only)
Fig.ꢄ9
Fig.ꢅ0
Wall
surface
complete outlet pipework from the valve
ending in a ½” BSP female threaded fitting (not
supplied) (fig.ꢄ9).
Note: The depth of thread on the fixed head
unit from wall surface is 18 mm (fig.ꢅ0). It is
advisable that pipework installed in solid walls be
provided with enough free play inside a cavity to
allow any slack to be accommodated.
18
mm
8
T00279
Make good the wall
Fig.ꢅꢀ
Fig.ꢅꢁ
Screw the fixed head assembly to the female
fitting. Screw tight to the wall and make sure
fixed head is in the correct attitude.
Mark the position of the three fixing holes
(fig.ꢅꢀ). Remove the fixed head. drill and plug
the holes using the plugs supplied.
Screw the fixed head assembly to the female
fitting using PTFE tape to seal the joint. Secure
the fixed head to the wall with the three screws
supplied (fig.ꢅꢁ).
T00280
T00281
Screw on the adjustable showerhead, making
sure the supplied flat sealing washer is in place
(fig.ꢅꢂ).
Fig.ꢅꢂ
Sealing
washer
Note: The showerhead must be screwed on
tight in order to make sure of a watertight
connection. use a suitable tool if necessary.
using an allen key, lock the showerhead in
position by tightening the grub screw (fig.ꢅꢃ).
T00282
Fig.ꢅꢃ
T00283
ꢁꢁ
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Combi HP thermostatic mixer shower
FITTING THE FIXED HEAD
(Built in option only)
Fig.ꢅꢄ
The outlet pipe should protrude from the
surface of the wall between 50 mm and 65 mm
(fig.ꢅꢄ).
50 mm – 65 mm
Mark four fixing hole positions by using the fixed
arm as a template. drill and plug the wall using
the plugs supplied. care must be taken not to
drill into the buried pipework.
Outlet pipe
Remove burrs on the pipework to prevent
damage to the ‘O’ ring.
T00284
Slide the special lock washer over the pipe and
push it tight to the wall.
Fig.ꢅꢅ
Note: Make sure the lock washer is placed on
the pipe correctly with the inscription ‘FROnT’
facing away from the wall. This washer holds the
pipe in position.
50 mm – 65 mm
Trim
Fixed arm
'O' ring
Slide the bushing over the pipe and push it tight
against the wall.
Slide the ‘O’ ring onto the pipe up against the
bushing.
Push the fixed arm assembly onto the pipe tight
to the wall. An automatic watertight seal is thus
created.
Special lock washer
Bushing
Secure to the wall with the four fixing screws
supplied. Push-fit the trim into place (fig.ꢅꢅ).
T00285
Finally, screw on the adjustable showerhead
making sure the sealing washer is in place
(fig.ꢅ7). Screw on tight to make sure of a
watertight connection.
Fig.ꢅ7
Turn on the water supplies.
Washer
T00286
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Combi HP thermostatic mixer shower
FITTING THE BULKHEAD
(Riser rail option only)
Fig.ꢅ8
complete the outlet pipework ending in a
½" x 15 mm female thread fitting (fig.ꢅ8).
Note: This fitting is not supplied as variations
in installations needs the selection of the most
suitable fitting.
Appropriate
fitting
Screw the supplied male-thread connector into
the female fitting using PTFE tape to make sure
of a watertight joint (fig.ꢅ9).
T000
Note: The supplied male-thread connector has
a nutted shoulder. If fitting to a flush wall, make
an additional 8 mm allowance for this shoulder
at the finished surface. The connector can be cut
to size if required.
Fig.ꢅ9
The threaded connector should protrude from
the wall surface between 8 mm and 13 mm.
Make good the wall.
Finished surface
8mm − 13mm
Screw the bulkhead elbow to the threaded
connector using PTFE tape to seal the thread
(fig.70).
T00082
Slide the bulkhead over the elbow, offer up
to the wall and mark the two fixing holes for
securing the bulkhead to the wall (fig.7ꢀ).
Fig.70
Fig.7ꢀ
Remove the bulkhead then drill and plug the
holes using the plugs supplied.
Refit the bulkhead and secure to the elbow using
two screws (fig.7ꢁ).
Secure the bulkhead to the wall using the two
fixing screws supplied. Push on the trim disc
making sure the two location lugs locate in the
small holes as shown (fig.7ꢂ).
T00288
Fig.7ꢁ
Fig.7ꢂ
T00290
T00289
ꢁꢃ
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Combi HP thermostatic mixer shower
OPERATING THE SHOWER
Make sure all plumbing supplies are connected
and turned on.
Fig.7ꢃ
Starting the shower
To start the shower, turn the outer knob (flow
control) anti-clockwise (fig.7ꢃ).
Adjusting the shower temperature
To adjust the temperature, turn the inner
knob — temperature control (fig.7ꢄ). The
temperature disc is numbered for ease of use
and ranges from 1 (fully cold) to 10 (fully hot).
Flow control
T00291
T00292
T00293
T00294
Fig.7ꢄ
Once at the preferred temperature, no further
adjustment is required, providing the hot and
cold water supplies remain constant.
Stopping the shower
To stop the shower, turn the flow control
clockwise to the stop position (fig.7ꢅ). This
automatically stops the water flow.
As a safety measure the shower has a built-
in maximum temperature stop to prevent
accidentally exceeding the highest desired
temperature. The stop comes in a factory set
position. (If adjustment is required see ‘Adjusting
the maximum temperature stop’ on page 26).
Temperature
control
Fig.7ꢅ
To override this stop, depress the button and
turn the control clockwise to the higher settings
(fig.77). To return to the normal temperature
range just turn the temperature control
anti-clockwise until it is past the maximum
temperature stop.
Make sure that the temperature control is in the
normal temperature range when the shower is
turned off.
Flow control
Fig.77
Maximum
temperature
override
button
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Combi HP thermostatic mixer shower
ADJUSTING THE MAXIMUM
TEMPERATURE STOP
Fig.78
As a safety measure the shower has a built-in
maximum temperature stop to prevent you
accidentally exceeding your highest desired
temperature. This is set in the factory to provide
a maximum temperature of 42°c based on the
hot and cold water supplies being 65°c and
15°c respectively at nominally equal pressures.
Procedure
To adjust the maximum temperature stop, first
rotate the temperature knob to the 12 o’clock
position.
Remove the temperature knob trim using a thin
T00295
bladed screwdriver (fig.78).
unscrew the central fixing screw and remove
the temperature control knob (fig.79). now
remove the temperature control disc, together
with the wavy washer. The control disc houses
the maximum temperature stop mechanism
(fig.80).
Fig.79
Temperature
control disc
To increase the temperature stop setting,
reposition the temperature stop mechanism
clockwise within the arc of the grooves (fig.80).
Fixing screw
To decrease the temperature stop setting,
reposition the stop mechanism anti-clockwise
within the arc of the grooves.
Temperature
control knob
when the stop mechanism is set at the preferred
position, refit the temperature control disc
T00296
making sure the name ‘TriTon’ is at the bottom.
Replace the wavy washer, then refit the
temperature control knob, making sure it is
replaced in the same attitude as when removed
(i.e. 12 o’clock position).
Fig.80
7HPSHUDWXUHꢀFRQWUROꢀGLVF
*URRYHV
Refit the central screw and replace the knob
trim.
ImportaNt: Only adjust the maximum
temperature stop when the hot water is at its
usual supply temperature.
0D[LPXPꢀWHPSHUDWXUHꢀVWRSꢀPHFKDQLVP
ꢁ'HFUHDVHꢀVWRSꢀSRVLWLRQꢂꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢁ,QFUHDVHꢀVWRSꢀSRVLWLRQꢂꢀ
T00297
ꢁꢅ
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Combi HP thermostatic mixer shower
SPARE PARTS
Ref. Description
Part No.
3
1. HP valve cartridge
(built-in valve)
83304970
4
2. HP cartridge and brass housing
(exposed valve)
83304960
6
2
3. Outlet adaptor
chrome
1
7031462
7031463
gold
7
4. Inlet elbow assembly
5. Outlet blanking plug
6. cartridge ‘O’ rings
7. Knob set − white
8. Knob trim
83303810
7031460
83303710
83304810
7051466
4
6
5
2
8
9. cover shroud
white (exposed valve)
chrome (exposed valve)
gold (exposed valve)
7041444
7041445
7041446
9
10. Trim ring
white
7051441
7051442
7051443
7051477
chrome
gold
gold (flush)
10
12
11. Trim sets
white
83303680
83303670
83303690
chrome
gold
11
12. cover plate
white (built-in valve)
chrome (built-in valve)
gold (built-in valve)
7051448
7051449
7051450
13. Mounting plate
13
(built-in valve)
7051447
−
Outlet pipe
white
TAS00404
TAS00004
TAS00304
chrome effect
gold effect
10
T00298
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Combi HP thermostatic mixer shower
SPARE PARTS
Ref. Description
Part No.
14
15
14. Bulkhead assembly
white
chrome effect
gold effect
83303780
83303770
83303790
−
Trim disc
(use with flush gold effect)
7051451
83303660
7011766
22003530
83303810
7011453
7051476
7052032
15. Inlet & outlet nuts
16. Spanner
16
17
19
−
Flow regulator
17. check valve/sleeve assembly
18. wall bracket
19. check valve tool
18
20. Flushing cartridge
(available on request)
21. nutted male thread fitting
7032915
20
22. Tamperproof fixed head
built-in
96200250
23. Tamperproof fixed head
exposed
96200240
22450060
22009490
−
−
Fixed head assembly − white
Fixing kit
21
22
Flexible hoses available in the following
sizes:
1.00 m in white, chrome and gold
1.25 m in white, chrome and gold
1.75 m in chrome only
−
−
−
PVc shroud (flush fit only)
Screw pack
7052165
83303800
23
Extended control lever
(can be fitted easily to make the controls
easier to use. Available on request from
Triton customer Service).
T00299
ꢁ8
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Combi HP thermostatic mixer shower
FAULT FINDING
Action/Cure
Problem/Symptom
Cause
1
2
3
Water too hot.
1.1 Not enough cold 1.1.1 Turn the control knob anti-clockwise.
water flowing
through shower.
1.2 Increase in the
ambient cold
water
1.2.1 Turn the control anti-clockwise.
temperature.
1.3 High volume of
cold water
1.3.1 Reduce the simultaneous demand from
supply — make sure a dedicated supply
to mixer.
drawn off
elsewhere.
1.4 Excessive flow
1.4.1 Contact Customer Service for advice on
rate.
flow regulators.
1.5 Dirty check
1.5.1 Clean – refer to ‘Flushing Procedure’.
valves.
Water too cold.
2.1 Not enough hot
water flowing
2.1.1 Turn the temperature control clockwise.
(Override the max. temperature stop if
necessary).
through shower.
2.2 Decrease in the
ambient cold
water
2.2.1 Turn the temperature control clockwise.
(Override the max. temperature stop if
necessary).
temperature.
2.3 Not enough hot
water supplied
from the heating
appliance.
2.3.1 Make sure heating cylinder is set to
maximum hot water output.
2.4 Excessive flow
2.4.1 Contact Triton Customer Service for
rate.
advice on flow regulators.
2.5 Dirty check
2.5.1 Clean – refer to ‘Flushing Procedure’.
valves.
Water does not
flow or shower
pattern collapses
when another
3.1 Water supplies
3.1.1 Check water elsewhere in house and if
cut off.
necessary contact local water company.
3.2 Shower unit
3.2.1 Inspect the flow regulators (if fitted) and
the check valves – refer to ‘Flushing
Procedure’. Clean if necessary.
outlet is turned on.
blocked.
X-006-A
3.3 Showerhead
3.3.1 Clean showerhead.
blocked.
3.4 Reduced flow
rate when other
outlets in use.
3.4.1 Reduce the simultaneous demand —
make sure a dedicated supply to mixer.
3.4.2 Make sure service valves are fully open.
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Combi HP thermostatic mixer shower
FAULT FINDING
Problem/Symptom
Cause
Action/Cure
4
Water too cold or
too hot.
4.1 Water supply
blocked or
4.1.1 Turn off the shower and consult a
competent plumber or contact Triton
Customer Service.
restricted.
5
Water does not
flow or shower
pattern collapses
when another
5.1 Blockage in
5.1.1 Turn off the shower and consult a
pipework.
suitably competent plumber.
outlet is turned on.
6
Shower will not
shut off.
6.1 Pipework not
flushed before
connecting the
unit(‘O’ rings
damaged).
6.1.1 Renew cartridge (internal seals are not
serviceable).
Any maintenance or repair to the shower must be carried out by a suitably
qualifiedperson
ꢂ0
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Combi HP thermostatic mixer shower
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Combi HP thermostatic mixer shower
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Combi HP thermostatic mixer shower
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Service Policy
TRiTon STandaRd GuaRanTee
In the event of a complaint occurring, the following
procedure should be followed:
Triton guarantee this product against all mechanical
defects arising from faulty workmanship or materials
for a period of three years for domestic use only,
from the date of purchase, provided that it has been
installed by a competent person in full accordance
with the fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or replace
at our option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
1 Telephone Customer Service on
0870 067 3333 (0845 762 6591 in Scotland and
in Northern Ireland), having available the model
number and power rating of the product, together
with the date of purchase.
2 Triton Customer Service will be able to confirm
whether the fault can be rectified by either the
provision of a replacement part or a site visit
from a qualified Triton service engineer.
3
If a service call is required the unit must be fully
installed for the call to be booked and the date
confirmed. In order to speed up your request,
please have your postcode available when
booking a service call.
4 It is essential that you or an appointed
representative (who must be a person of 18 years
of age or more) is present during the service
engineer's visit and receipt of purchase is shown.
What is not covered:
1 Breakdown due to: a) use other than domestic
use by you or your resident family;
5 A charge will be made in the event of an aborted
service call by you but not by us, or where a call
under the terms of guarantee has been booked
and the failure is not product related (i.e. scaling
and furring, incorrect water pressure).
6 If the product is no longer covered by the
guarantee, a charge will be made for the site
visit and for any parts supplied.
7 Service charges are based on the account being
settled when work is complete, the engineer
will then request payment for the invoice. If this
is not made to the service engineer or settled
within ten working days, an administration
charge will be added.
b) wilful act or neglect; c) any malfunction
resulting from the incorrect use or quality of
water or incorrect setting of controls; d) faulty
installation.
2 Repair costs for damage caused by foreign
objects or substances.
3 Total loss of the product due to non-availability
of parts.
4 Compensation for loss of use of the product or
consequential loss of any kind.
5 Call out charges where no fault has been found
Replacement Parts Policy
with the appliance.
Availability: It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture and
for a period of five years thereafter.
6 The cost of repair or replacement of
showerheads, hoses, riser rails and/or wall
brackets or any other accessories installed at the
same time.
7 The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
In the event of a spare part not being available a
substitute part will be supplied.
Payment: The following payment methods can be
used to obtain spare parts:
1 By post, pre-payment of pro forma invoice by
cheque or money order.
2 By telephone, quoting credit card (MasterCard
or Visa) details.
Customer Service:
0870 067 3333
%
Scottish and northern ireland
Customer Service:
0845 762 6591
%
%
Triton Showers
Triton Road
Nuneaton
Trade installer Hotline:
0870 067 3767
Fax: 0870 067 3334
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2008
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