HP Hewlett Packard Personal Computer 6 XXX User Manual

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User’s Guide  
HP Vectra VA  
6/xxx  
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User’s Guide  
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Important Safety Information  
If you have any doubt that you can lift the PC or display safely, do not  
try to move it without help.  
For your safety, always connect the equipment to a grounded wall  
outlet. Always use a power cord with a properly grounded plug, such as  
the one provided with this equipment, or one in compliance with your  
national regulations. This PC is disconnected from the power by  
removing the power cord from the power outlet. This means the PC  
must be located close to a power outlet that is easily accessible.  
For your safety, never remove the PC’s cover without first removing the  
power cord from the power outlet, and any connection to a  
telecommunications network. Always replace the cover on the PC  
before switching it on again.  
Important Ergonomic Information  
It is strongly recommended that you read the ergonomic information  
before using your PC. This information is contained on the CD-ROM  
that comes with your PC.  
iv Francais  
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Contents  
1 Setting Up and Using Your PC  
Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3  
Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6
6
Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
7
8
Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
2 How to Install Accessories In Your PC  
Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Replacing the Cover after Installing Accessories. . . . . . . . . . . . . . . . . . . 13  
Removing the Air Flow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
English v  
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Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Main Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 17  
Installing Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Installing an Additional Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive . . . . . . . 24  
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 26  
Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
3 Troubleshooting Your PC  
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
If Your PC Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 33  
If you are Unable to Change any Values in Setup . . . . . . . . . . . . . . . . . . 34  
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
If Your PC Has a Hardware Problem . . . . . . . . . . . . . . . . . . . . . . . . . 37  
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Display Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
If Your Mouse Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
If Your Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
If the Flexible Disk Drive Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . 40  
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If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 44  
If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Technical Information Needed for Troubleshooting. . . . . . . . . . . . . 49  
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . . 51  
The HP Summary Screen and Setup Program . . . . . . . . . . . . . . . . . . 52  
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
4 Hewlett Packard Support and Information Services  
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
HP SupportPack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 59  
HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
English vii  
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HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Internet—FTP Library Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Access HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 62  
Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 63  
HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 65  
Lifeline Telephone Support (U.S. Only). . . . . . . . . . . . . . . . . . . . . . . 65  
HP Network Phone-in Support Service (NPS) . . . . . . . . . . . . . . . . . 66  
Hewlett-Packard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . 66  
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69  
viii English  
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1
Setting Up and Using Your PC  
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1 Setting Up and Using Your PC  
Unpacking Your PC  
Unpacking Your PC  
1 When you receive your PC, unpack all the components.  
WARNING  
If you have any doubt that you can lift the PC or display safely, do not  
try to move it without help.  
Typical Display  
Computer  
Mouse  
Manuals  
Two HP CD-ROMs:  
Keyboard  
Drivers  
Documentation  
2 Place the PC on a sturdy desk near to easily accessible power outlets,  
with enough space for the keyboard, mouse, and any other  
accessories.  
3 Position the PC so that its rear connectors are easily accessible. (You  
can place the PC on the floor instead of on the table, if desired.)  
4 Refer to the display’s manual for information about the display.  
Operating System  
Installation Tools  
Your PC’s operating system is packed separately inside the box that  
contains your PC.  
No tools are required to set up your PC. However, if you plan to install a  
disk drive or an accessory board in your PC, you will need a flat-blade  
screwdriver. For further information about installing accessories, refer  
to chapter 3, “How to Install Accessories In Your PC”.  
2 English  
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1 Setting Up and Using Your PC  
Connecting the Mouse, Keyboard, Display and Printer  
Connecting the Mouse, Keyboard, Display and Printer  
Connect the mouse, keyboard, and display to the back of the computer.  
The connectors are shaped to go in one way only. Tighten the  
display cable attachment screws.  
Connect the printer cable to the back of the computer and tighten the  
attachment screws. Use the connector labeled:  
Parallel (25-pin parallel connector) for a parallel device  
Serial A (9-pin serial connector) for a serial device  
Serial B (9-pin serial connector) for a second serial device.  
Serial B  
Serial A  
Parallel  
Mouse  
Keyboard  
MGA Millennium video display  
connector  
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1 Setting Up and Using Your PC  
Connecting Audio Accessories  
Connecting Audio Accessories  
Your PC has a Headphones jack and a Microphone jack on the rear  
panel. An audio Stereo In jack, an audio Stereo Out jack, and a MIDI  
interface connector are also located on the rear panel.  
NOTE  
The internal speaker and the Stereo Out jack on the rear of your PC are  
deactivated when you use the Headphones jack.  
The internal speaker is deactivated when you use the Stereo Out jack.  
The audio accessories shown  
here (headphones, microphone,  
speakers, and hifi system) are not  
supplied with your PC  
LINE IN  
MIC IN  
LINE OUT  
SPK OUT  
JOYSTICK  
WARNING  
To avoid discomfort from unexpected noise, always turn the volume  
down before connecting headphones or speakers.  
Listening to loud sounds for prolonged periods may permanently  
damage your hearing.  
Before putting on headphones, place them around your neck and turn  
the volume down. When you put on the headphones, slowly increase  
the volume until you find a comfortable listening level, and leave the  
volume control in that position.  
4 English  
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1 Setting Up and Using Your PC  
Connecting the Power Cables  
Connecting the Power Cables  
1 Remove the warning label covering the computer’s power connector  
at the rear of the computer.  
2 Check that the correct voltage is selected for your country. (The  
voltage is set during manufacture, and should be already correct.)  
3 Connect the power cables to the display and the computer. (The  
connectors are shaped to go in one way only.)  
4 Connect the display’s power cable and the computer’s power cable  
to grounded outlets.  
WARNING  
For your safety, always connect the equipment to a grounded wall  
outlet. Always use a power cable with a properly grounded plug such  
as the one provided with this equipment or in compliance with your  
national regulations. This PC is disconnected from the power by  
removing the power cable from the power outlet. This means the PC  
must be located close to a power outlet that is easily accessible. This  
PC is as class 1 laser product.  
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1 Setting Up and Using Your PC  
Starting and Stopping Your PC  
Starting and Stopping Your PC  
Starting Your PC  
1 Before you start your PC, always switch on the display first.  
2 Start your PC in one of these ways:  
press the power button on the front panel  
press the space bar.  
When you switch on the computer, the computer carries out the  
Power-On-Self-Test (POST) while the Vectra logo is displayed. If  
you wish to view the POST details, press  
to get the HP  
Summary Screen. If there is an error in the POST, the error will  
automatically be displayed.  
3 If you have set a password in the PC’s Setup program, the password  
prompt displays after the POST has completed. If the Password  
prompt is displayed, type your password and press  
able to use the PC.  
to be  
Stopping Your PC  
To stop the PC, make sure that you have exited all programs and the  
operating system (if necessary), and then press the power button on  
the control panel.  
Refer to the operating system manual for details of how to exit the  
operating system.  
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1 Setting Up and Using Your PC  
Setting Passwords  
Setting Passwords  
You can set two passwords, the administrator password and the user  
password, to provide two levels of protection for your PC. You set both  
passwords in the Security menu group of the Setup program.  
Setting an Administrator Password  
Set the Administrator Password to protect the PC’s configuration in  
Setup. An Administrator Password can provide a power-on password  
prompt to prevent your PC being started or used in your absence. You  
can also use this password to start the PC when the keyboard (and  
mouse) are locked—you must type the password and press  
to unlock the keyboard (refer to “Power-On Password” in the  
Administrator Password Submenu of the Security Menu in the HP  
Setup program).  
If you have set both an Administrator Password and a User Password,  
and you enter the Setup program by using the User Password, you will  
be restricted in your ability to change setup items. If you enter the  
Setup program with an Administrator Password, you will have no  
restrictions.  
To set an Administrator Password:  
1 Start the Setup Program. Refer to "Using the HP Setup Program", on  
page 53.  
2 Select the Security menu group.  
3 Select the “Administrator Password” submenu.  
4 Choose the “Set Administrator Password” setup item. You will be  
asked to enter your password twice. Be sure to save your changes  
before you exit the Setup program.  
To remove the password, follow the same procedure as to set a  
password, but do not enter anything in the password field. Press return  
and then press return a second time to confirm your action.  
NOTE  
If you forget your password, refer to "If You Have Forgotten Your  
Password", on page 43.  
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1 Setting Up and Using Your PC  
Setting Passwords  
Setting a User Password  
A user password can only be set if an Administrator Password has  
already been set.  
Set a User Password to:  
provide a power-on password prompt to prevent your PC from being  
started or used in your absence  
start the PC when the keyboard (and mouse) are locked—you must  
type the password and press  
to unlock the keyboard (refer  
to “Power-On Password” in the Administrator Password Submenu of  
the Security Menu in the HP Setup program).  
If you have set both an Administrator Password and a User Password,  
and you enter the Setup program by using the User Password, you will  
only be able to change Main setup items. If you enter the Setup  
program with an Administrator Password, you will have no restrictions.  
To set a User Password:  
1 Start the Setup Program. Refer to "Using the HP Setup Program", on  
page 53.  
2 Select the Security menu group.  
3 Select the “User Password” submenu.  
4 Choose the “Set User Password” setup item. You will be asked to  
enter your password twice. Be sure to save your changes before you  
exit the Setup program.  
To remove the password, follow the same procedure as to set a  
password, but do not enter anything in the password field. Press return  
and then press return a second time to confirm your action.  
NOTE  
If you forget your password, refer to "If You Have Forgotten Your  
Password", on page 43.  
8 English  
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1 Setting Up and Using Your PC  
Using Power Management  
Using Power Management  
Power management enables you to reduce the PC’s power  
consumption when you are not using the PC. To configure power  
management, to refer to the Power Menu in the HP Setup program.  
Refer to your operating system documentation for detailed information  
about the capabilities of your operating system to implement power  
management.  
Additional Information and Help  
Additional information about your PC is supplied on a documentation  
CD-ROM that comes with your PC. It includes:  
New features—what is new and special about your PC  
Using your PC—simple, “how-to-use” guidelines about using your PC  
Working in comfort—guidance on ergonomic issues  
Inside your PC—describes the basic parts of your PC, how to  
upgrade, and how to optimize performance  
HP support—similar to chapter 4 in this User’s Guide.  
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1 Setting Up and Using Your PC  
Additional Information and Help  
10 English  
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2
How to Install Accessories In Your PC  
This chapter explains how to install accessories, such as extra memory,  
accessory boards, and additional disk drives, in your PC.  
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2 How to Install Accessories In Your PC  
Accessories You Can Install  
Accessories You Can Install  
Please contact your authorized reseller for information about HP  
accessory part numbers.  
WARNING  
For your safety, never remove the PC’s cover without first removing  
the power cord from the power outlet, and any connection to a  
telecommunications network. Always replace the cover on the PC  
before switching it on again.  
Processor  
Main Memory (32-bit EDO, 60 ns)  
8 MB kit (2 x 4MB modules)  
16 MB kit (2 x 8MB modules)  
32 MB kit (2 x 16MB modules)  
64 MB kit (2 x 32MB modules)  
Pairs of identical modules must be installed.  
See “Installing Memory” later in this chapter.  
Front-Access Device Shelves  
5.25-inch 1.2-MB flexible disk drive  
IDE CD-ROM drive  
Accessory Board Slots  
For example, for a LAN adapter  
(Some slots may come with  
pre-installed boards.)  
Tape Drive  
12 English  
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2 How to Install Accessories In Your PC  
Removing and Replacing the Cover  
Removing and Replacing the Cover  
Removing the Cover  
1 Switch off the display and computer.  
2 Disconnect all power cables and any telecommunications cables.  
3 If necessary, unlock the cover using the key on the front panel.  
4 Lift the two latches on the front sides of the computer upwards. Slide  
the cover forwards and off the computer.  
Replacing the Cover after Installing Accessories  
1 Ensure that you have installed all your accessories and that all  
internal cables are properly connected and safely routed.  
2 Ensure that the two latches on the front sides of the cover are  
upwards, and that the lock is unlocked.  
3 Slide the cover onto the computer, making sure that the two guides  
at the bottom of the case slide into the two rails at the base of the  
computer. Firmly slide the cover backwards into position.  
4 Lower the two latches on the front sides of the cover.  
5 If required, lock the cover using the key provided.  
6 Reconnect all the power cables.  
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2 How to Install Accessories In Your PC  
Removing the Air Flow Guide  
Removing the Air Flow Guide  
Your PC has an air flow guide to help reduce the heat of the processor.  
You must remove this guide before you can access the processor, the  
system board switches, the battery, or any accessory board.  
To remove the air flow guide, unclip it from the side of the PC after you  
have removed the cover.  
NOTE:  
The air flow guide on your PC may be  
different from the one shown in this  
illustration.  
14 English  
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2 How to Install Accessories In Your PC  
Installing Memory  
Installing Memory  
CAUTION  
Static electricity can damage electronic components.  
Turn all equipment OFF. Don’t let your clothes touch the accessory.  
To equalize the static electricity, rest the accessory bag on top of the PC  
while you are removing the accessory from the bag. Handle the  
accessory as little as possible and with care.  
Main Memory Modules  
Your PC is supplied with main memory. If you need more main memory  
to run your application software, you can install up to a total of  
192 MB (6 x 32 MB).  
Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.  
There are three memory “banks”, with each bank requiring two  
memory modules. You must install identical modules as pairs in each  
bank.  
Bank  
A1 and A2  
Memory Modules You can Install  
Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB).  
Any pair of identical modules.  
B1 and B2  
C1 and C2  
Any pair of identical modules.  
To install a main memory module:  
1 Disconnect the computer’s power supply cord and any connection to  
a telecommunications network.  
2 Remove the computer’s cover.  
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2 How to Install Accessories In Your PC  
Installing Memory  
3 Align the memory module with the slot, with the notch on the right  
hand side. For each memory module, slide it into the slot at 45°.  
Pivot the memory module to a perpendicular position and click into  
place.  
C2  
C2  
C1  
C1  
B2  
B2  
B1  
B1  
A2  
A2  
A1  
A1  
4 If you need to remove a main memory module, release the retaining  
clip and pull the module forward and out of the socket.  
5 Install any other accessories before replacing the cover. Reconnect  
all cables and power cords.  
6 Check the HP Summary Screen to verify the new configuration.  
Refer to "HP Summary Screen", on page 52.  
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2 How to Install Accessories In Your PC  
Installing Memory  
Upgrading the MGA Millennium Board Memory  
1 Switch off the display and computer, and disconnect the power  
supply cables and any telecommunications cables. Remove the  
computer’s cover.  
2 Unscrew and remove the screw securing the MGA Millennium board.  
Put the screw to one side. Note which slot the board is in.  
3 Carefully remove the board from its slot, holding the board at each  
end by its top edge. Do not bend the board. With its components  
facing up, place the board on a clean, flat, solid, static-free surface.  
Handle the board by its edges.  
4 Install the memory module on the video board. Carefully slide the  
board back into its slot. Firmly press the board into the socket. Make  
sure that the board’s connector engages completely with the socket  
and does not touch components on other boards you may have  
installed. Secure the board by replacing the screw.  
Carefully install the video  
memory module  
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2 How to Install Accessories In Your PC  
Installing Memory  
5 Install any other accessories before replacing the cover and  
reconnecting the cables.  
6 After switching on the PC, change the video resolution and the  
number of colors displayed. Alternatively, use utilities supplied with  
the operating system. See your operating system documentation and  
online help for more information.  
Configuration Switches Two configuration switches are on the Matrox video adapter board.  
Switch  
Use Switch Block to:  
1
Flash EEPROM Switch for VGA BIOS:  
OFF to prevent Video BIOS upgrades — DEFAULT  
ON to allow Video BIOS upgrades.  
2
Enable or disable VGA for single-screen or dual-screen operation (with a second  
VGA controller):  
OFF for single-screen operation — DEFAULT  
ON for dual-screen operation (with a second VGA controller).  
Contact your HP representative for further information about  
upgrading the VGA BIOS.  
VESA Connector  
ON  
1
2
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
Installing Mass Storage Devices  
If you need to have extra mass storage space for your application  
software, you can install additional mass storage devices, such as a  
flexible disk drive, hard disk drive, or tape drive.  
Your PC already has one hard disk drive installed in the back shelf. You  
can install another hard disk drive in the bottom internal shelf, beneath  
the existing hard disk drive.  
Your PC has a 3.5-inch flexible disk drive and a CD-ROM drive installed  
in two front-access device shelves. Two more front-access device  
shelves are available to install flexible disk drives, CD-ROM drives, or  
tape drives.  
Your PC has the following cables and connectors on the system board  
which may be used by mass storage devices:  
An Enhanced IDE (Integrated Drive Electronics) hard disk drive  
cable. This supports up to two IDE hard disk drives, one of which is  
already connected. On the system board, this cable’s connector is  
labeled “Primary IDE”.  
A second Enhanced IDE drive cable with two connectors. If you  
install a CD-ROM drive, or a third hard disk drive, or both, connect it  
or them to this cable. On the system board, this cable’s connector is  
labeled “Secondary IDE”.  
A flexible disk drive cable. This supports up to two flexible disk  
drives, one of which is already connected.  
NOTE  
You can install a non-IDE mass storage device, but this requires an  
accessory board and driver software. Contact your authorized reseller  
for information.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
Internal Connectors  
If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape  
drive, you need to connect it to power and data cables. The data cables  
are shown below:  
For Bootable Hard Disk Drive  
Connectors for Primary  
IDE Hard Disk Drives  
Connectors for  
Secondary IDE Drive  
for CD-ROM or Hard  
Disk drive  
Connector for  
5.25-inch  
Flexible Disk  
Drive  
Connectors for 3.5-inch  
Flexible Disk Drive or  
Tape Drive  
Which Connectors to There are two different cables for IDE drives:  
Use  
The first cable is attached to the connector marked “Primary IDE” on  
the system board connector, and has two connectors on the cable.  
The first connector must be connected to the bootable (master)  
hard disk drive. The second (or slave) connector is for a secondary  
hard disk drive.  
The second cable is attached to the connector marked “Secondary  
IDE” on the system board, and has two connectors on the cable. The  
connectors can be used for either CD-ROM drives or hard disk  
drives.  
NOTE  
If you install a hard disk drive and connect it to the same cable to which  
the CD-ROM drive is connected, the hard disk drive must be connected  
to the middle connector, not the end connector. If you have a CD-ROM  
drive currently connected to the middle connector, you must reconnect  
the CD-ROM drive to the end connector of the cable, and then attach  
the new hard disk drive to the middle connector.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
The following table explains which connectors you should use when  
you install additional devices.  
Configuration  
Connections to Data Cables  
1 Hard Disk Drive  
1. Bootable hard disk drive:  
First connector, Primary IDE Cable  
2 Hard Disk Drives 1. Bootable hard disk drive:  
2. Second hard disk drive:  
First connector, Primary IDE Cable  
Second connector, Primary IDE Cable  
3 Hard Disk Drives 1. Bootable hard disk drive:  
2. Second hard disk drive:  
First connector, Primary IDE Cable  
Second connector, Primary IDE Cable  
Secondary IDE Drive Cable Connector  
3. Third hard disk drive:  
4 Hard Disk Drives 1. Bootable hard disk drive:  
2. Second hard disk drive:  
First connector, Primary IDE Cable  
Second connector, Primary IDE CableCD-  
Secondary IDE Drive Cable Connector  
Secondary IDE Drive Cable Connector  
3. Third hard disk drive:  
4. Fourth hard disk drive:  
NOTE  
When connecting hard disk drives, note that if the drives are connected  
to the same data cable, and the drives operate in different modes (or  
speeds), the slower speed will be used. To avoid possible degradation of  
disk performance, it is recommended that, whenever possible, hard disk  
drives are placed on different cables.  
There are two different types of connectors—these are shown below.  
Power Cables for  
Hard Disk Drives,  
Tape Drives, and  
CD-ROM Drives  
Power Cable for 3.5-  
inch Flexible Disk  
Drive  
Some of the power connectors will already be connected to devices. If  
you install a device that requires a different connector, the connector  
converter should be supplied with the device.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
Installing an Additional Hard Disk Drive  
Refer to the drive’s manuals to see if you must set jumpers or if there is  
a special installation procedure to follow. If your new hard disk drive  
already has a mounting tray attached, you must remove it before you  
can install the drive in your PC.  
CAUTION  
Make sure that you back up your files before you install a hard disk  
drive. Refer to your operating system documentation for information on  
how to do this.  
1 Switch off the display and computer, and disconnect the power  
supply cables and any telecommunications cables.  
2 Remove the computer’s cover (see page 13).  
3 Unscrew the access plate on the rear on the computer.  
4 Pass the drive through the shelf.  
5 Secure the drive to the box, using the four screws provided with the  
drive. Two screws must be inserted in each side. Using screws other  
than those provided may cause damage to the device.  
Step 4: Pass drive through shelf.  
Step 3: Unscrew rear access plate.  
Step 5: Secure drive to box.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
6 Resecure the access plate on the rear of the computer.  
7 Connect the power and data cables to the rear of the drive, if you  
have not done so already. The connectors are shaped to fit one way  
only. Use the end connector on the diskette data cable—see  
“Internal Connectors” on page 20 for an illustration of the cables and  
connectors.  
Data Cable  
Connect the power  
and data cables  
Power Cable  
8 Install any other accessories, before replacing the cover.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive  
WARNING  
To take care to avoid electric shock and harm to your eyes by laser light  
from a CD-ROM drive, do not open the CD-ROM drive enclosure. The  
drive should be serviced by authorized service personnel only.  
1 Switch off the display and computer, and disconnect the power  
supply cables and any telecommunications cables.  
2 Remove the computer’s cover (see page 13).  
3 If present, remove the small cover plate on the shelf by removing the  
two screws and pulling it out.  
4 Check that the mounting rails are attached to the device with the  
screws provided.  
5 Slide the drive completely into the shelf.  
6 Connect the power and data cables to the rear of the device (the  
connectors are shaped to go in one way only). See “Internal  
Connectors” on page 20 for more information about which  
connectors to use.  
7 Secure the device in position using the screws provided with the  
device.  
8 To allow access to the device, remove the relevant shelf cover plate  
from the cover by pulling the plate from the left and unhinging its  
right-hand side. Store it in a safe place.  
9 Install any other accessories before replacing the cover.  
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2 How to Install Accessories In Your PC  
Installing Mass Storage Devices  
To Install a Drive:  
Step 5: Slide the drive into the shelf.  
Step 3: Remove the cover plate (if present).  
Step 6: Connect the power and data cables.  
Step 7: Secure the device in position.  
Step 8: Remove the shelf cover plate  
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2 How to Install Accessories In Your PC  
Installing Accessory Boards  
Installing Accessory Boards  
The PC has six accessory board slots with seven connector sockets.  
These slots allow you to install upgrade boards as follows:  
Slot 1 (innermost) can be used for a 16-bit ISA or a 32-bit PCI board  
(26cm/10.2-inch maximum length)  
Slots 2 and 3 can be used for 32-bit PCI boards  
Slot 4 can be used for a full-length 16-bit ISA or a 32-bit PCI board  
Slots 5 and 6 can be used for full-length 16-bit ISA boards.  
CAUTION  
Static electricity can damage electronic components. Turn all  
equipment off. Don’t let your clothes touch the accessory.  
To equalize the static electricity, rest the accessory bag on top of the  
computer while you are removing the accessory from the bag. Handle  
the accessory as little as possible and with care.  
Configuring Accessory Boards with Plug and Play  
Plug and Play is an industry standard for automatically configuring  
your PC's hardware resources and the accessory boards installed in it.  
If your operating system supports Plug and Play, your PC has  
configurable support for Plug and Play in the BIOS.  
All PCI accessory boards are Plug and Play, although not all ISA boards  
are. Check the accessory board’s documentation if you are unsure.  
When you start your PC after installing an accessory board, the Plug  
and Play BIOS automatically detects which hardware resources (IRQs,  
DMAs, memory ranges, and I/O addresses) are used by the system-  
based components.  
Configuring non-Plug and Play ISA Accessory Boards  
If you install an ISA accessory board that is not Plug and Play you will  
need to configure the board before your PC can use it.  
Refer to the documentation supplied with the operating system for  
details on your operating system’s capabilities and restrictions  
concerning how to configure non-Plug and Play accessory boards.  
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2 How to Install Accessories In Your PC  
Installing Accessory Boards  
Installing the Board  
1 Switch off the display and computer, and disconnect the power  
supply cables and any telecommunications cables. Remove the  
computer’s cover.  
2 Remove the air flow guide (refer to "Removing the Air Flow Guide",  
on page 14).  
3 Find a free accessory board slot with the correct type of connector  
socket (PCI or ISA). Some boards may have preferred locations, in  
which case special installation instructions should be detailed in  
their manuals.  
4 Unscrew and remove the accessory board slot cover. Store it in a safe  
place. If the slot cover is tight, loosen the screws on the adjacent  
slots.  
Step 4: Unscrew and  
remove the accessory  
board slot cover.  
Step 5: Slide the board into a  
free slot.  
5 Hold the board vertically with the connector towards the socket.  
Slide it into the free slot from which you have just removed the slot  
cover. Do not bend the board.  
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2 How to Install Accessories In Your PC  
Installing Accessory Boards  
6 Align the board’s connector with the slot’s socket. Firmly press the  
board into the socket. Ensure that the board’s connector engages  
completely with the socket and does not touch components on other  
boards. The connector is fully in the socket when the board is aligned  
with the other slot covers.  
7 Secure the board by replacing the slot cover screw.  
If you loosened the screws on adjacent slots, tighten them.  
8 If you have installed a VESA-standard video adapter board, connect  
the accessory board’s cable to the VESA pass-through connector on  
the Matrox MGA Millinnium video board.  
Step 7: Secure the board.  
9 Install any other accessories before replacing the cover and  
reconnecting the cables.  
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2 How to Install Accessories In Your PC  
Installing an OverDrive Processor  
Installing an OverDrive Processor  
TM  
You can install an Intel OverDrive processor in your PC. Contact  
your authorized reseller for more details about the availability of the  
Intel OverDrive processor for your PC.  
1 Disconnect the computer power cords from the power outlets, and  
disconnect the PC from any telecommunications network.  
2 Remove the computer’s cover.  
3 Remove the air flow guide (refer to "Removing the Air Flow Guide",  
on page 14).  
4 If the heatsink is not directly attached to the processor, unclip and  
remove the heatsink. (Be careful not to let the heatsink fall when you  
unclip it.)  
5 Raise the lever on the socket to unlock the processor and lift out the  
processor. (Be sure not to let the processor fall when you unlock and  
lift it out.)  
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2 How to Install Accessories In Your PC  
Installing an OverDrive Processor  
6 To install the new processor:  
a Locate the corner markers:  
on the processor—a dot or notch (“broken” corner)  
on the processor socket—a dot.  
b Position the processor over the socket, with it’s corner marker  
facing the corner marker on the socket.  
c Place the processor into the socket.  
d Lower the lever to lock the processor into place.  
e Replace the heatsink and fasten the clip, if the heatsink is not  
directly attached to the processor.  
CAUTION  
Do not change the system board switches after you install an OverDrive  
processor processor.  
7 Replace the PC’s cover. Reconnect all cables and power cords.  
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3
Troubleshooting Your PC  
This chapter can help you solve problems that you may encounter  
when using your PC. It also introduces the HP Summary Screen and  
the HP Setup Program.  
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3 Troubleshooting Your PC  
Solving Problems  
Solving Problems  
This chapter can help you solve most problems you might have with  
your PC.  
If you are unable to solve your problem after following the advice in  
this chapter, refer to "Hewlett Packard Support and Information  
Services", on page 57.  
HP Summary Screen  
The HP Summary Screen provides information about your PC’s current  
configuration. To view the Summary Screen, press  
just after your  
PC is switched on and while the Vectra Logo appears during the Power-  
on-Self-Test (POST). Refer also to "HP Summary Screen", on page 52.  
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3 Troubleshooting Your PC  
If Your PC Does Not Start Properly  
If Your PC Does Not Start Properly  
Use this section if your PC does not start properly when you turn it on,  
and you experience one of the following symptoms:  
Your PC’s display is blank and there are no error messages.  
You cannot change any values in the Setup program.  
A POST error message is displayed.  
Display is Blank and There Are No Error Messages  
If your display is blank and there are no error messages when you turn  
on your PC, follow this procedure:  
1 Check external items.  
2 Check internal items.  
3 Rebuild your PC’s components.  
Check External Items Be sure the following external items are functioning properly:  
Check that the computer and display are turned on. (The power light  
should be illuminated.)  
Check the display’s contrast and brightness settings.  
Make sure that all cables and power cords are firmly plugged in.  
Make sure the power outlet is working.  
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3 Troubleshooting Your PC  
If Your PC Does Not Start Properly  
Check Internal Items  
If the PC still does not start properly, follow this procedure to check the  
internal items:  
1 Turn off the display, the computer, and all external devices.  
2 Unplug all power cords and cables, noting their positions. Disconnect  
the PC from any telecommunications network.  
3 Remove the cover.  
4 Check the following items:  
Action  
Reference  
Check all internal cables.  
Ensure they are correctly attached and firmly in place.  
Refer to “Installing an OverDrive Processor” on page 29.  
Check that the processor is  
correctly installed.  
Check that the processor speed  
switches have been set correctly.  
Refer to “System Board Switches” on page 49.  
Refer to “Installing Memory” on page 15.  
Check that the memory modules  
are correctly installed.  
Check that accessory boards are  
firmly seated in their slots.  
Refer to “Installing Accessory Boards” on page 26.  
Refer to the manuals that came with each board.  
Verify that any switches and  
jumpers on the accessory boards  
are properly set.  
Check that the switches on the  
system board are properly set.  
Refer to “System Board Switches” on page 49.  
5 Replace the cover.  
6 Reconnect all cables and power cords.  
7 Turn on the display and computer.  
Rebuild Your PC’s  
Components  
If your PC still does not start properly, remove all boards and  
accessories, except the hard disk drive. Start the PC. If the PC now  
works, add the boards and accessories one at a time to determine which  
one is causing the problem.  
If you are Unable to Change any Values in Setup  
If the Secure Switch on the system board is set to “closed”, you cannot  
change any of the values in Setup.  
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3 Troubleshooting Your PC  
If Your PC Does Not Start Properly  
1 Turn off the display, the computer, and all external devices.  
2 Unplug all power cords and cables, noting their positions. Disconnect  
the PC from any telecommunications network.  
3 Remove the cover.  
4 Check the system board switches. Refer to "System Board Switches",  
on page 49. Be sure the Secure Switch is set to “open”.  
5 Replace the cover.  
6 Reconnect all cables and power cords.  
7 Turn on the display and computer.  
If a POST Error Message is Displayed  
The Power-On-System-Test (POST) can detect both an error and a  
change to the configuration. In either case, an error code and short  
description is displayed. Depending on the kind of error, you will have  
one or more of these choices available on screen:  
Press  
Press  
to ignore the message and continue.  
to run Setup and correct a system configuration error. HP  
recommends that you correct the error before proceeding, even if  
the PC appears to start successfully.  
Press  
to accept (validate) the change and update Setup’s  
configuration information.  
Press to see more details about the message. After viewing  
these details, you will be returned to the original POST display  
screen. If the message is actually a change to the configuration you  
have made (for example, you have just removed some memory), you  
can then press  
configuration information. Otherwise, press  
message and continue, or press to run Setup and correct a  
to accept the change and update Setup’s  
to ignore the  
system configuration error. (The number of choices you will have  
available are dependent on the kind of error.)  
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3 Troubleshooting Your PC  
If Your PC Does Not Start Properly  
Clearing the PC’s Configuration Memory  
If the PC then starts, but POST still persists in reporting an error, clear  
the current configuration memory values and reinstall the built-in  
default values:  
1 Turn off the PC, disconnect the power and cables, and remove the  
cover. Disconnect the PC from any telecommunications network.  
a Set the system board switch 6 (CMOS STATUS) to CLOSED to  
clear the configuration.  
b Replace the cover, and reconnect the power cable only.  
c Turn on the PC. This will erase the CMOS memory.  
d Wait until the PC has started. A message will be displayed similar  
to this:  
Configuration has been cleared, set switch 6 to the OPEN  
position before rebooting.”  
Turn off the PC, disconnect the power cable, and remove the  
cover.  
e Set the system board switch 6 (CMOS STATUS) on the switch  
block to OPEN to re-enable the configuration.  
2 Replace the cover, and reconnect the power and cables.  
3 Switch on the PC. An error message will be displayed similar to this:  
“Incorrect PC configuration”  
The PC will stop. Press any key to continue. A “pop-up” screen will  
appear stating that the:  
“CMOS checksum is invalid.  
Default values will be loaded.  
Press any key to continue”.  
4 Run Setup by pressing  
. CMOS default values will be  
automatically downloaded and saved.  
5 Make any other changes you want and press  
configuration and exit from Setup.  
to save the  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
If Your PC Has a Hardware Problem  
This section describes what to do if you have problems with your  
keyboard, display, disk drives, printer, accessory board, or mouse.  
If Your Keyboard Does Not Work  
Ensure that the keyboard is correctly connected.  
If you turn on your PC, the operating system boots, the keyboard is  
correctly connected, but your keyboard is still not available, the  
power-on password may be set to “keyboard locked”. You will need  
to enter a password to unlock the keyboard (and mouse). You can  
change this setting in the Setup program. Refer to the Power Menu  
in the HP Setup program.  
Display Does Not Work Properly  
If Your Display is Blurred or Unreadable  
If you have selected the wrong display, the display screen may become  
blurred or unreadable. To correct this problem:  
Select the correct display by refering to the display options section  
in the HP-provided online user setup information that came with  
your PC.  
Alternatively, select the correct display by using the procedures in  
the operating system on your PC. Refer to your PC’s operating  
system documentation for details.  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
If Nothing is Displayed on the Screen  
If nothing is displayed on the screen, but the PC starts and the  
keyboard, disk drives, and other peripheral devices seem to operate  
properly:  
Make sure that the display is plugged in and switched ON.  
Check that the brightness and contrast controls are properly set.  
Ensure that the display video cable is correctly connected.  
Switch off the display, and unplug it from the power outlet.  
Disconnect the video cable and examine the video cable connector  
pins. If the pins are bent, carefully straighten them.  
Check that the video upgrade is properly installed if you have one.  
Check that an accessory board doesn’t use the same I/O address as  
the integrated video interface (03B0h to 03DFh). Refer to the  
manual supplied with the accessory for further information.  
If the display works correctly during the Power-On-Self-Test  
(POST), but goes blank when Windows starts, check that you have  
enough memory for the video mode you have selected.  
If your screen’s refresh rate is set too high, the screen might be  
blank. Check the refresh settings to ensure they are not too high.  
Other Display Problems  
If the display image is not aligned with the screen, use the display’s  
controls to center the image (refer to the display manual for  
instructions). If the screens generated by the applications do not  
appear to be correct, check the application’s manual to find out which  
video standard is required. Also check your display manual to find out  
which refresh rate is required. Use Setup, or your operating system’s  
procedures, to select the correct refresh rate  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
If Your Mouse Does Not Work  
Ensure that the mouse is correctly connected.  
Ensure that the mouse driver supplied with the preloaded software  
is installed correctly. (Choose a Logitech® mouse driver.)  
Clean the mouse ball and rollers as shown in the figure below (use a  
non-residual contact cleaner).  
Cleaning the mouse ball  
Cleaning the mouse rollers  
If Your Printer Does Not Work  
Make sure the printer’s power switch is ON.  
Verify that the power cord is plugged into the power outlet and the  
printer.  
Verify that you have the correct cable for the printer. Make sure that  
it is securely connected to the correct connector (port) on the PC  
and printer.  
Check that the printer is online.  
Examine the paper feed mechanism for a paper jam.  
Make sure that the printer is configured correctly for the PC and for  
the application.  
a Ensure the PC’s port has been correctly configured using Setup.  
b Make sure the printer is correctly set up in your operating  
system’s configuration.  
c Ensure the application program’s “print” menu has been correctly  
set up. (Refer to the manual supplied with the application  
software.)  
Check that the PC’s port is working properly by running another  
peripheral connected to the port.  
If you receive an error message, refer to the printer’s manual for help.  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
If the Flexible Disk Drive Does Not Work  
Ensure you are using a formatted diskette and it is inserted  
correctly.  
Check you are using a diskette that is the right density.  
Check that your flexible disk drive is correctly configured in the  
Setup Configuration menu.  
Check the option on the Setup Configuration menu which  
enables or disables the on-board flexible disk controller.  
Clean the flexible disk drive using a diskette cleaning kit.  
Check that the flexible disk drive has been enabled in Setup.  
Flexible disk drive (refer to the Hardware Protection Submenu of  
the Security Menu in the Setup Program)  
Boot on flexible disk drive (refer to the Start-up Center Submenu  
of the Security Menu in the Setup Program)  
Write on flexible disk drives (refer to the Start-up Center  
Submenu of the Security Menu in the Setup Program).  
Check that the disk power and data cables are correctly connected.  
If the Hard Disk Does Not Work  
Check that the disk power and data cables are correctly connected  
(refer to "Internal Connectors", on page 20).  
Check that the hard disk drive has been “enabled” (refer to the  
Hardware Protection Submenu of the Security Menu in the Setup  
Program). There is also an option in the Setup program that lets you  
disable or enable boot on hard disk drive (refer to the Start-up  
Center Submenu of the Security Menu in the Setup Program).  
Check that the hard disk drive has been detected (refer to the IDE  
Devices Submenu of the Configuration Menu in the Setup Program).  
Check that the on-board Bus IDE is enabled if you are using the  
integrated IDE controller (refer to the IDE Devices Submenu of the  
Configuration Menu in the Setup Program).  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
If the Hard Disk  
Activity Light Does  
Not Work  
If the hard disk activity light does not flicker when the PC is accessing  
the hard disk drive:  
Check that the control panel connector is firmly attached to the  
system board.  
Check that the disk power and data cables are correctly connected.  
NOTE  
If you are using a hard disk drive with a controller board (a SCSI hard  
disk, for example), the activity light does not flicker when the PC is  
accessing the hard disk drive  
If the CD-ROM Drive Has a Problem  
WARNING  
Be sure to disconnect the power cord and any telecommunication  
cables from your computer before you remove the cover to check the  
cable connections or jumper settings.  
To avoid electric shock and harm to your eyes by laser light, do not  
open the CD-ROM drive enclosure. The CD-ROM drive should be  
serviced by qualified service personnel only. Do not attempt to make  
any adjustment of the unit. This PC is a class 1 laser product.  
No Sound from the CD-ROM Drive  
If you are having problems with sound when playing a CD:  
Check that the volume control (if present) on the CD-ROM drive  
front panel is not set to the minimum.  
Ensure that the disk in the CD-ROM drive is an audio disk and not a  
Photo CD or data CD.  
If using headphones or external speakers, check that they are  
properly connected.  
Check that the CD audio cable is correctly installed and is connected  
to the system board.  
CD-ROM Drive is Idle  
If the CD-ROM drive does not appear to be working, try accessing the  
disk by clicking on the CD-ROM drive icon or drive letter assigned to  
the CD-ROM drive by your operating system.  
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3 Troubleshooting Your PC  
If Your PC Has a Hardware Problem  
CD-ROM Drive Does Not Work  
Check that the cables have been properly connected.  
Check that a CD is inserted in the drive.  
Verify that the CD-ROM is declared as “CD” in the Setup program  
(refer to the IDE Devices Submenu of the Configuration Menu in the  
Setup Program).  
Verify that the Bus IDE Adapters item is set to Both in Setup  
(refer to the IDE Devices Submenu of the Configuration Menu in the  
Setup Program).  
If you intend to boot on CD-ROM, make sure that this option is  
enabled in Setup (refer to the Start-up Center Submenu of the  
Security Menu in the Setup Program).  
For further information refer to the CD-ROM documentation.  
If an Accessory Board Does Not Work  
Carry out the following checks:  
Ensure the board has been firmly installed in the accessory board  
slot.  
Check that the accessory board has been correctly configured with  
the ISA Configuration Utility if necessary.  
Ensure the board is not using memory, I/O addresses, an IRQ, or  
DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses  
Used by Your PC", on page 51. Refer to the board’s manual for further  
details.  
Check that the PC has been configured correctly in Setup.  
If the problem persists, refer to HP support.  
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3 Troubleshooting Your PC  
If Your PC Has a Software Problem  
If Your PC Has a Software Problem  
If You Have Forgotten Your Password  
If you forget the User Password, but not the Administrator password,  
carry out the following procedure:  
1 Switch off the PC.  
2 Restart the PC. If the keyboard is locked, enter the administrator  
password.  
3 Wait for F2=Setupto be displayed.  
4 Press  
to start Setup.  
5 Enter the Administrator Password to access the Security/User  
Password menu.  
6 Move to the User Password field and set a new User Password. This  
will replace the old password which you had forgotten.  
7 Press  
to save the new Password and exit Setup.  
If you forget both the User Password and the Administrator  
Password:  
1 Switch off the PC.  
2 Remove the computer’s cover.  
3 Set switch 7 on the system board switch block to CLOSED.  
4 Switch on the PC and allow it to complete its startup routine.  
The message “Passwords have been cleared, power-off  
your PC and set switch 7 to open position before  
restarting” will be displayed.  
5 Switch off the computer.  
6 Reset switch 7 to OPEN.  
7 Replace the computer’s cover.  
8 Switch on the PC and allow it to complete its startup routine.  
9 After the Power-On Self-Test has completed, press  
prompted to use Setup.  
when  
10 Set new User and System Administrator Passwords.  
11 Press  
to save the new passwords and exit Setup.  
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3 Troubleshooting Your PC  
If Your PC Has a Software Problem  
If Your Application Software Does Not Work  
If the PC reports the system is OK and the indicator light over the  
power switch is illuminated, but some software won’t run:  
Refer to the operating system and application software manuals.  
If Windows does not run properly, refer to the Windows manual for  
guidance.  
If the Date and Time are Incorrect  
The date and time can be incorrect for the following reasons:  
the time has changed for the seasons  
the PC has been unplugged from the power too long, and the battery  
is discharged.  
To change the date and time, use your operating system utilities or the  
Setup program.  
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3 Troubleshooting Your PC  
If Your PC Has an Audio Problem  
If Your PC Has an Audio Problem  
No Sound When  
Running Any  
Applications  
First, check that the output volume is not set to zero. Use the volume  
control on the front panel. Make sure the headphones are not  
connected directly to the CD-ROM drive (see the connection  
information in chapter 1).  
Remember also that plugging the headphones into the front panel cuts  
out sound to the internal speaker and to external speakers connected  
to the audio Stereo Out jack.  
When your PC starts up, the integrated audio interface may have no  
IRQ or DMA settings. These settings are initialized by software upon  
startup. Your system files may not have the necessary entries. Run the  
Setup program to configure the IRQ and DMA settings.  
Absence of sound can also be caused by a hardware conflict. Hardware  
conflicts occur when two or more peripheral devices compete for the  
same signal lines or channels. Conflicts between your audio interface  
and another peripheral device might be due to the settings of the I/O  
addresses, IRQ channel, or DMA channel. To resolve the conflict,  
change the settings either of the audio interface or of any other ISA  
accessory in your system.  
No Output from the 8- This might be due to the DMA channel selected. If you hear no output  
from both the 8-bit and 16-bit digitized sounds, this might be due to an  
interrupt conflict. Use the HP Setup program or your operating  
system’s audio control software to change the audio interface’s DMA  
channel or IRQ setting.  
bit or 16-bit Digitized  
Sounds  
The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the  
computer and a headphones jack on the front panel, which provide the  
same output signal. This is a low-distortion output that cannot drive  
(without amplification) low-impedance devices such as speakers. If you  
plug devices with a low-impedance (less than 32 ohms) into the Stereo  
Out jack or the headphones jack, the volume will be low.  
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3 Troubleshooting Your PC  
If Your PC Has an Audio Problem  
Audio Input from the Check that the microphone specifications meet the requirements of the  
16-bit sound components. The microphone should be a 600-ohm  
dynamic type.  
MicrophoneisTooLow,  
or No Audio At All  
Humming Noise  
If the power grounding of your audio components is inadequate, a  
humming noise may be generated. This may happen if your PC is  
connected to a hifi system. Plug all devices into adjacent power outlets  
(outlets within 5 cm / 2 inches of each other), or use line filters.  
Occasional Crackles  
When Playing Back  
Sounds  
These crackles are usually the result of your PC being unable to transfer  
audio samples within the required time. A solution is to use a lower  
sampling rate. Recording and playing back at 22 kHz is less demanding  
upon system resources than recording audio at 44 kHz.  
The PC Hangs While  
Recording  
Uncompressed digital audio can eventually fill your hard disk. For  
example, one minute of stereo sound recorded at a resolution of 44 kHz  
will occupy about 10.5 MB. Before recording, check that there is enough  
free space on your hard disk.  
Data compression can reduce the space required. The A-law and µ-law  
hardware compression used by the audio interface enables the  
sampling of sound at a resolution of 16-bits, but it generates the same  
quantity of data as an 8-bit sample.  
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3 Troubleshooting Your PC  
Changing the Battery  
MS-DOS Games Give Many games require a large amount of base memory and may not  
execute if many drivers or TSR (Terminate and Stay Resident)  
programs are installed. You may solve this problem by loading device  
drivers and TSRs into high memory. Refer to your MS-DOS manual for  
details of how to do this.  
“Not enough memory”  
Errors  
Changing the Battery  
WARNING  
There is a danger of explosion if the battery is incorrectly installed. For  
your safety, never attempt to recharge, disassemble, or burn the old  
battery. Replace the battery only with the same or equivalent type  
recommended by the manufacturer. The battery in this PC is a lithium  
battery which does not contain heavy metals, nevertheless, in order to  
protect the environment, do not dispose of batteries in household  
waste. Please return used batteries to the shop from which you bought  
them, or to the dealer from whom you purchased your PC, or to HP, so  
that they can either be recycled or disposed of in an environmentally  
sound way. Returned used batteries will be accepted free of charge.  
You should order replacement battery HP 1420-0356 from your local  
Sales and Service office, or the equivalent “CR2032”, which is available  
from most local stores.  
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3 Troubleshooting Your PC  
Changing the Battery  
After removing the computer’s cover and the air flow guide:  
1 Remove the old battery by sliding it from under the retaining clip  
(note the position of the cross).  
2 Place the new battery in the battery holder, with the cross in the  
same position as the old battery, and ensure that it is properly  
seated. Ensure that the clip is in place and holds the battery firmly.  
You can also install an external battery (HP part number 1420-0513),  
which you can order from your authorized reseller. Install the external  
battery as follows:  
1 After removing the computer’s cover, connect the external battery  
cable to the battery connector on the system board.  
2 Mount the external battery on the chasis near the fan, using the self-  
adhesive strip supplied.  
After installing either a replacement or an external battery, replace the  
computer’s cover and run the Setup program to reconfigure the  
computer.  
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3 Troubleshooting Your PC  
Technical Information Needed for Troubleshooting  
Technical Information Needed for Troubleshooting  
System Board Switches  
O P E N  
Switch Switch function:  
1 - 5  
6
Processor speed, see next table  
Clear setup configuration:  
Open = Normal operation (default)  
Closed = Clear CMOS  
7
Clear Passwords:  
Open = Normal operation (default)  
Closed = Clear User and Administrator passwords  
8
Keyboard power-on:  
Open = disabled  
Closed = enabled (default)  
9-10  
Reserved for test.  
Set to Open for normal operation (default setting)  
Processor  
Bus  
Switch1 Switch 2  
Switch 3 Switch 4 Switch 5  
Frequency Frequency  
180 MHz  
200 MHz  
233 MHz  
266 MHz  
60 MHz  
66 MHz  
66 MHz  
66 MHz  
Closed  
Open  
Open  
Open  
Open  
Open  
Open  
Open  
Open  
Open  
Open  
Closed  
Closed  
Closed  
Closed  
Open  
Open  
Open  
Closed  
Open  
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3 Troubleshooting Your PC  
Technical Information Needed for Troubleshooting  
Power Consumption  
All measurements are in watts (rms).  
Consumption at 115V / 60Hz  
Consumption at 230V / 50Hz  
180 MHz  
1.3  
200 MHz  
1.3  
180 MHz  
1.4  
200 MHz  
1.5  
Off  
Windows NT1 with  
HDD Accessories  
55.2  
55.5  
54.5  
54.6  
1. No sleep mode, suspend mode or any APM available under Windows NT.  
NOTE  
When the PC is turned off with the power button on the front panel, the  
power consumption falls below 5 Watts, but is not zero. The special  
on/off method used by this PC considerably extends the lifetime of the  
power supply. To reach zero power consumption in “off” mode, either  
unplug the PC from the power outlet or use a power block with a switch.  
Typical Power Consumption/Availability for ISA Accessory Slots  
+5 V  
+12 V  
-5 V  
4.5A limit per slot (limited by system board)  
1.5A limit per slot (limited by system board)  
0.1A total power limit (limited by power supply)  
0.3A total power limit (limited by power supply)  
-12 V  
Typical Power Consumption/Availability for PCI Accessory Slots  
+5 V  
+12 V  
-12 V  
4.5A maximum per slot  
0.5A maximum per slot  
0.1A maximum per slot  
There is a maximum per-slot limit of 25 W between all supply rails.  
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3 Troubleshooting Your PC  
Technical Information Needed for Troubleshooting  
IRQs, DMAs, and I/O Addresses Used by Your PC  
IRQs used by PC  
IRQ0  
IRQ1  
system timer  
keyboard  
The IRQ, DMA, and I/O address  
mappings shown here are for a  
PC with a basic configuration.  
The resources used by your PC  
may vary, depending upon  
which accessory boards are  
bundled with the PC.  
IRQ2  
system cascade  
IRQ3  
free if not used for serial port 2  
IRQ4  
IRQ5  
IRQ6  
IRQ7  
IRQ8  
IRQ9  
IRQ10  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
free if not used for serial port 1  
free if not used for parallel port 2  
flexible disk drive controller  
free if not used for parallel port 1  
real-time clock  
available for PCI devices, if not used by ISA board  
available for PCI devices, if not used by ISA board  
available for PCI devices, if not used by ISA board  
mouse  
co-processor  
integrated IDE hard disk drive controller  
free if not used by second IDE controller  
DMAs used by PC  
DMA 0  
DMA 1  
DMA 2  
DMA 3  
DMA 4  
DMA 5  
DMA 6  
DMA 7  
free  
free if not used for parallel port in Setup  
flexible disk drive controller  
free if not used for parallel port in Setup  
used to cascade DMA channels 0-3  
free  
free  
free  
I/O Addresses used by PC  
2Eh - 2Fh, integrated I/O controller  
96h - 97h, “Little Ben”  
E0h - E7h, HP reserved  
170h - 177h, 376h IDE secondary channel  
1F0h - 1F7h, 3F6h IDE primary channel  
278h - 27Fh parallel port 2  
2E8h - 2EFh serial port 4  
2F8h - 2FFh serial port 2  
378h - 37Fh parallel port 1  
3B0h - 3DFh integrated video graphics controller  
3E8h - 3EFh serial port 3  
3F0h - 3F5h, 3F7h integrated flexible disk controller  
3F8h - 3FFh serial port 1  
496h - 497h HP reserved  
678h - 67Dh parallel port if ECP mode is selected  
778h - 77Dh parallel port if ECP mode is selected  
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3 Troubleshooting Your PC  
The HP Summary Screen and Setup Program  
The HP Summary Screen and Setup Program  
This section introduces the HP Summary Screen and the HP Setup  
program. You can use the Summary Screen and the Setup program to  
configure your PC and solve configuration problems with your PC  
HP Summary Screen  
Check your PC’s configuration when you first use the PC and each time  
after you install, remove, or upgrade accessories. To check the  
configuration:  
1 Turn on the display and then the PC. If the PC is already turned on,  
save your data and exit all programs, then restart the PC. Consult  
your operating system documentation for any special instructions  
concerning turning off and then restarting your PC.  
2 While the Vectra logo appears on your display, press  
take you to the HP Summary Screen. (To go immediately into the  
Setup program, and bypass the Summary Screen, press instead  
of ). The Summary Screen will appear for only a short time. To  
. This will  
retain the screen indefinitely (until you decide to leave it), press  
.
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3 Troubleshooting Your PC  
The HP Summary Screen and Setup Program  
When you press  
, the HP Summary Screen, similar to the  
following one, will appear:  
VA/6xxx - Copyright 1995 Hewlett-Packard - GZ.xx.xx  
BIOS Version  
CPU Date Code  
System RAM  
Bank A  
: GZ.xx.xx  
: N/A  
PC Serial Number  
: FR54011111  
: 16 MB  
: 8 MB (EDO)  
: None  
COM1  
: 3F8H (Serial A)  
: 2F8H (Serial B)  
: None  
COM2  
Bank B  
COM3  
Bank C  
: None  
COM4  
: None  
Video RAM  
System Cache  
Video Device  
1st IDE Device  
2nd IDE Device  
3rd IDE Device  
4th IDE Device  
ISA PnP  
: 1 MB  
LPT1  
: 378H  
: None  
LPT2  
: None  
:Matrox  
: HDD 848 MB  
: None  
LPT3  
: None  
Flexible Disk A  
Flexible Disk B  
Display type  
: 1.44 MB  
: None  
: None  
: Not Available  
: None  
: Not Installed  
PCI Slot #1  
PCI Slot #2  
PCI Slot #3  
PCI Slot #4  
: Not Installed  
ISA PnP  
: Not Installed  
: Not Installed  
: Not Installed  
: Not Installed  
: Not Installed  
ISA PnP  
<F1> to continue, <F2> to run Setup, <F10>to power off, <F5> to retain  
This screen gives you a summary of the current configuration  
settings of your PC.  
Using the HP Setup Program  
1 Turn on the display and then the PC. If the PC is already turned on,  
save your data and exit all programs, then restart the PC. Consult  
your operating system documentation for any special instructions  
concerning turning off and then restarting your PC.  
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3 Troubleshooting Your PC  
The HP Summary Screen and Setup Program  
2 Press  
F2=Setupappears for a short period, during the POST (Power-On-  
Self-Test). If you fail to press in time and the start-up process  
continues, you will need to restart your PC to go through the POST  
again so you can press  
while F2=Setup is displayed at the bottom of the screen.  
.
3 A display of the PC’s Setup program will appear, similar to the one  
below. Note that “Main” is initially highlighted.  
P h o e n i x B I O S S e t u p — C o p y r i g h t 1 9 8 5 - 9 5 P h o e n i x T e c h n o l o g i e s L t d .  
C o p y r i g h t 1 9 9 5 H e w l e t t - P a c k a r d R e v . G Z . x x . x x  
Main  
Configuration  
Security  
Power  
Exit  
Item-Specific Help  
Running Windows 95 [No]  
If you are not running Windows  
95, the BIOS setup program  
will offer you some of the  
Windows 95 features and  
optimize the use of hardware  
resources.  
System Time  
System Date  
[13:06:48]  
[11/16/1995]  
Key click  
[On]  
Key auto-repeat speed  
[21.8 per Second]  
Delay before auto-repeat [0.5 Second]  
Numlock at POWER-ON [On]  
F1 Help  
ESC Exit  
Select Item  
F7/F8 Change Values  
F9 Setup Defaults  
Select Menu  
Enter Select > Sub-Menu  
F10 Previous Values  
NOTE  
In addition to the Exit menu, you can also use the  
key to save your  
settings and exit the Setup program.  
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3 Troubleshooting Your PC  
The HP Summary Screen and Setup Program  
You move through the Setup program by using the following keys:  
The  
or  
arrows,  
and  
or  
keys can be  
used to select fields in the current menu.  
The key moves to the previous page and the  
key moves to  
the next page in a scrollable menu.  
Home  
The  
key moves to the top item, and the  
key moves to the  
bottom item, of the current menu.  
Within a field  
next higher value.  
selects the next lower value and selects the  
displays a sub-menu for menu items marked with a solid  
right arrow .  
or  
+
allows you to exit from a sub-menu.  
The  
and  
arrows select menus from the menu bar.  
loads factory-installed default values.  
restores previous values from CMOS.  
or  
+
displays the general help screen.  
exits from the general help screen.  
Use the  
key to save your settings and exit Setup.  
or arrow keys while you are on a main menu  
Pressing the  
screen, will take you to the next menu option. If, however, you are on a  
sub-menu screen and you press these arrows, you will stay on that  
screen.  
Use the  
and  
arrow keys to scroll through the items on the  
general help screen.  
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3 Troubleshooting Your PC  
The HP Summary Screen and Setup Program  
56 English  
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cobra-m4.fb4 Page 57 Wednesday, May 15, 1996 3:33 PM  
4
Hewlett Packard Support and  
Information Services  
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cobra-m4.fb4 Page 58 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Your HP Authorized Reseller  
Your HP Authorized Reseller  
HP Authorized Resellers have been trained on HP Vectra equipment  
and are familiar with its configuration and environment. Authorized  
Resellers can also answer questions regarding non-HP hardware,  
software and systems as well as answer queries about usage not  
intended for, or not commonly used with the HP Vectra.  
HP SupportPack  
HP’s three-year SupportPack is available from your local reseller. It  
must be purchased within 30 days of purchasing your HP Vectra. The  
concept of SupportPack is simple. It allows you to extend your one-  
year on-site hardware warranty to a three-year on-site hardware  
warranty, offering next day on-site response.  
HP Support Assistant CD-ROM  
HP Support Assistant is a yearly subscription service on CD-ROM. Each  
CD-ROM contains information about Vectra PCs as well as other HP  
computing products. The types of information you can find include:  
Product manuals, service and technical reference manuals  
Troubleshooting, installation and configuration information  
Drivers and utilities.  
58 English  
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cobra-m4.fb4 Page 59 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Information Services  
Subscriptions to HP Support Assistant can be obtained with an order  
form which is available from the HP FIRST Faxback system. Request  
document number 9025 (US and Asia Pacific) or 19025 (Europe).  
Subscriptions can also be obtained by contacting the following  
numbers:  
Region  
Phone Number  
+65 740-4477  
Fax Number  
+65 740-4499  
Asia-Pacific  
Europe  
Latin America  
US/Canada  
+31 (55) 384279  
+1 (317) 364-8882  
1 (800) 457-1762  
+31 (55) 434455  
+1 (317) 364-8888  
+1 (317) 364-8888  
Hewlett-Packard Information Services  
Hewlett Packard Electronic Information Services are available 24 hours  
per day, 7 days per week.  
HP Forum on CompuServe  
The HP Systems Forum on CompuServe is an on-line service,  
accessible via modem. This service provides information about your HP  
PC, and allows you to communicate with other HP users through an  
on-line user forum. HP users share their knowledge and experience  
with you.  
You can also download the latest versions of drivers, BIOS and software  
utilities for HP Vectra PCs.  
As a preferred Hewlett Packard customer, you are invited to join  
CompuServe at no initial charge.  
English 59  
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cobra-m4.fb4 Page 60 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Information Services  
For the United States and the United Kingdom, call the number shown  
below and ask for representative 51. For all other locations, first call  
the worldwide number to obtain the number of your local sales office,  
then call your local sales office and ask for representative 51.  
Country  
Local Call / Freephone Number  
Direct Number  
United States  
1 (800) 848-8199  
+1 (614) 529-1349  
+44 (1272) 760680  
+1 (614) 529-1349  
United Kingdom (0800) 289378  
Worldwide  
CompuServe will send you a free introductory membership  
immediately, including information on how to access CompuServe.  
If you use the WinCIM graphical interface, choose GO from the Services  
menu or click on the GOicon on the Ribbon. In the GO...dialog box,  
type HPand then click on the OKbutton.  
If you use a command-driven interface, at the CompuServe !prompt,  
type GO HP.  
HP Forum on America Online  
The HP Forum on America Online is an electronic information and  
communication service which can be accessed via modem.  
To access the HP Forum, in the keyword search menu, type HP.  
This will load the HP Home Page directly onto your screen.  
In the HP Forum you can ask and answer questions about HP products  
and you can also download drivers, software application notes, or  
utilities for HP products.  
Membership information can be obtained by calling 1(800) 827-6364,  
giving the preferred customer number 1118.  
60 English  
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cobra-m4.fb4 Page 61 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Information Services  
HP BBS Library  
The HP electronic bulletin board library service contains the latest  
versions of drivers, BIOS, and utilities, which you can download to your  
PC using a modem. Support documentation is also available.  
Country  
Number  
Baud Rate  
United States  
+1 (208) 344-1691  
300, 1200, 2400, 4800, 9600, 14400  
United Kingdom +44 (1344) 3600880 up to 14400  
Worldwide +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400  
Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).  
Internet—FTP Library Service  
Hewlett-Packard provides a library service which offers the latest  
versions of drivers, BIOS and utilities and other information about HP  
products. This library service is available if you have FTP access to the  
Internet, whatever your location.  
Alias  
ftp-boi.external.hp.com  
anonymous  
Name  
Password  
Enter your E-mail address  
Access HP World Wide Web Site  
Access HP, HP’s World Wide Web site gives you access to information  
about HP, its products, including product data sheets, service and  
support information, electronic newsletters and technical tips. You can  
also download the latest versions of drivers, BIOS and software  
utilities.  
World-Wide Web URL  
English 61  
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cobra-m4.fb4 Page 62 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Information Services  
HP FAXback on Demand—HP FIRST  
HP FIRST is a service where you can select documents, support and  
technical information, data sheets and pre-sales information, which are  
then faxed to you. To access this service, you can use a touch-tone  
phone and have the fax sent to the fax machine of your choice, or use  
the handset on your fax machine and dial one of the numbers given  
below:  
Country/Region  
Number  
Access Method  
Phone or fax  
United States/Canada  
U.K.  
1 (800) 333-1917  
(0800) 960271  
Phone or fax  
Phone or fax  
Phone or fax  
Phone or fax  
Phone or fax  
Phone or fax  
Fax  
Australia  
+61 (3) 9272-2627  
+ 65 291-7951  
Singapore  
Hong Kong  
New Zealand  
Europe  
+ 852 2506-2422  
+ 64 (9) 356-6642  
+ 31 (20) 681-5792  
+ 1 (208) 344-4809  
Worldwide  
A complete description of Hewlett-Packard electronic services is  
provided in document #9020.  
HP Audio Tips (USA only) HP Automated Support Directory  
HP Audio Tips is an automated system containing recordings which can  
direct you to Hewlett Packard support services. Live support is not  
available through this service.  
Dial 1 (800) 333-1917 and press 3, to access HP Audio Tips.  
62 English  
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cobra-m4.fb4 Page 63 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Information Services  
Ordering Drivers and BIOS on Diskette  
You can order diskettes from HP, with the latest versions of drivers,  
BIOS and software utilities. The diskettes will be delivered by mail.  
Information for ordering diskettes is set out in the table below:  
North and Latin America  
Europe  
Phone +1 (970) 339 7009  
Monday - Saturday  
24 hours per day  
Phone +44 (1429) 865511  
Monday - Friday  
8.30 a.m. - 6.00 p.m.  
Central European Time  
Fax +1 (970) 330 7655  
Fax +44 (1429) 866000  
Mail  
Mail  
US Driver Fulfillment for  
Hewlett-Packard  
PO Box 1754, Greeley,  
Colorado 80632  
USA  
European Fulfillment for  
Hewlett-Packard  
c/o StarPak International, Ltd.,  
Hartlepool, Cleveland,TS25 2YP  
United Kingdom  
Australia  
Asia - Pacific  
Phone + 61 (2) 565 6099  
Monday - Friday  
Phone + 65 740 4477  
Monday - Friday  
8.30 a.m. - 5.30 p.m.  
Australian Eastern Time  
8.30 a.m. - 5.30 p.m.  
Singapore Time  
Fax + 61 (2) 519 5631  
Fax + 65 740 4499  
Mail  
Mail  
Fulfill: Plus Pty Ltd.,  
Private Bag 75,  
Alexandria NSW  
Australia 2015  
Fulfill: Plus Pte Ltd.,  
No 51, Ubi Ave. 3,  
Singapore 1440  
English 63  
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cobra-m4.fb4 Page 64 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
HP Support Services  
HP Support Services  
Hewlett-Packard provides a three year hardware warranty which  
includes on-site service during the first year after purchase, and a  
return service during the second and third years after purchase.  
HP telephone support for your Vectra PC is available during the first  
year of your hardware warranty. This service will also provide technical  
assistance with the basic configuration and setup of your Vectra PC and  
for the pre-loaded operating system.  
WARNING  
The HP telephone support service does NOT provide free telephone  
support for PCs configured as network servers. If you do configure  
your PC as a network server, you are advised to contact your HP  
reseller to purchase a network phone-in support contract, which will  
provide you with a fee-based telephone support service.  
64 English  
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cobra-m4.fb4 Page 65 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
Hewlett-Packard Telephone Support  
Hewlett-Packard Telephone Support  
HP North American  
Customer Support  
Center  
Assistance from the HP North American Customer Support Center is  
available during normal business hours.  
The number is: +1 (970) 635-1000  
HP European Customer Assistance from the HP European Customer Support Center is available  
in English, Monday to Friday, 8:30 am to 6:00 pm Central European  
time, except Wednesday when the hours are 8.30 am to 4:00 pm.  
Support Center  
The number is: +31 (20) 581-3330  
Other Regions  
Contact your reseller who will be able to help you, or direct you to the  
appropriate HP telephone support service.  
Lifeline Telephone Support (U.S. Only)  
Lifeline is a fee-based telephone support program for Vectra PCs  
available after the one-year telephone support provided as part of the  
hardware warranty has expired.  
In the US please call the appropriate number listed below.  
Number  
Method of Payment  
Charge Type  
1 (900) 555-1500  
1 (800) 999-1148  
Charged to phone bill  
Charged to credit card  
per minute rate  
Flat fee  
English 65  
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cobra-m4.fb4 Page 66 Wednesday, May 15, 1996 3:33 PM  
4 Hewlett Packard Support and Information Services  
HP Network Phone-in Support Service (NPS)  
HP Network Phone-in Support Service (NPS)  
The HP Network Phone-in Support Service (NPS) provides fast access  
to HP experts in networked Multivendor environments. It can help you:  
resolve complex network problems  
leverage HP’s alliances with leading Network Operating Systems and  
Network manufacturers  
support your HP and non-HP products with a single telephone call.  
To obtain an HP NPS contract, contact your HP authorized reseller, or  
if you are in the US call (800) 437-9140.  
Hewlett-Packard Marketing Headquarters  
Should you wish to contact Hewlett-Packard, check your local  
telephone directory for the HP Sales and Service Office near you. If you  
cannot find a convenient HP office, you can write to one of the major  
HP Sales and Service Offices or one of the Worldwide Marketing  
Headquarters listed here.  
ASIA  
LATIN AMERICA  
USA  
Far East Sales Region Hdqtrs  
Hewlett-Packard Asia Ltd.  
22/F Peregrine Tower  
Lipp Centre  
89 Queensway, Central  
Hong Kong  
Hewlett-Packard Latin Am.  
Hdqtrs  
Monte Pelvoux 111  
Lomas de Chapultepec  
11000 Mexico D.F.  
Intercon Operations Hdqtrs  
Hewlett-Packard Company  
3495 Deer Creek Road  
P.O. Box 10495  
Palo Alto, CA 94303-0896  
USA  
EUROPE  
MIDDLE EAST / AFRICA  
Middle East / Central Africa  
Sales Hdqtrs  
Hewlett-Packard S.A.  
Rue de Veyrot 39  
CANADA  
European Operations Hdqtrs  
Hewlett-Packard S.A.  
150, route du Nant-d’Avril  
P.O. Box 1217  
Meyrin 2/Geneva  
Switzerland  
Hewlett-Packard Ltd.  
6877 Goreway Drive  
Mississauga  
Ontario L4V 1M8  
Canada  
CH-1217 Meyrin 1/Geneva  
Switzerland  
66 English  
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glossary.fb4 Page 67 Wednesday, May 15, 1996 3:34 PM  
Glossary  
adapter An accessory board, that  
connects to the system board via an  
accessory board slot.  
device driver Software that enables  
the computer to interface with a  
specific peripheral, such as a printer  
or display.  
BBS Bulletin Board System. A  
computer that uses a modem and  
software to serve as an information  
EPA energy star program A  
standard for power management  
source for other computers equipped which requires automatic power-  
with a modem. Hewlett-Packard has a down to less than 30 W.  
BBS that can be reached at +1 (408)  
553-3500.  
expansion slot A slot inside the  
computer, connected to the system  
board, that can be used for accessory  
boards.  
BIOS Basic Input-Output System.  
Software that provides an interface  
between the computer hardware and  
the operating system.  
extended memory Memory which  
can be addressed by the processor in  
the area of memory above the first  
1 MB.  
bus An electrical connection over  
which information is transported.  
cache A block of high-speed memory HP Utilities Software provided by  
used for the temporary storage of  
data.  
Hewlett-Packard to perform certain  
tasks, for example, changing the date  
and time.  
CD-ROM Compact Disc Read Only  
Memory. A mass storage device that  
uses compact disc technology. CDs  
can store data, but most cannot be  
written to.  
IDE Integrated Device Electronics.  
An interface standard for  
communications between the  
computer and a hard disk or CD-ROM.  
CMOS memory An area of your  
computer’s memory whose contents  
are preserved when you turn off the  
computer. CMOS memory stores  
IRQ Interrupt Request. A signal,  
which, when received by the  
processor, halts the current process  
and allows a different task to be  
information that must be maintained, undertaken.  
such as your computer’s  
configuration.  
jumper An electrically-conductive  
part that is used to connect two or  
more points on a circuit board.  
Commonly used to select  
controller A device that enables  
another device (such as a hard disk)  
to communicate with the computer.  
configuration options.  
English 67  
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glossary.fb4 Page 68 Wednesday, May 15, 1996 3:34 PM  
Glossary  
mass storage Any device used to  
store large amounts of data. Usually  
refers to hard disks and tape backup  
units.  
ROM Read-Only Memory. Computer  
memory used to store parts of the  
computer’s operating system  
permanently. ROM chips can contain  
instructions and data.  
memory modules Miniature boards  
containing memory chips. Used for  
increasing the amount of memory  
available in the computer.  
SCSI Small Computer System  
Interface. A high-speed data bus used  
for connecting hard disks, tape drives,  
and other accessories to your  
computer.  
multimedia Combining static media  
(such as text and pictures) with  
dynamic data (such as sound, video,  
and animation) on the same system.  
SCSI chain Devices connected on a  
single SCSI bus.  
network server mode A security  
feature that prevents unauthorized  
use of an input device (like a  
keyboard or mouse) while your  
computer is running as an unattended  
network server.  
Setup program Used to inform the  
computer about its configuration, for  
example the amount of memory  
installed. The setup program is stored  
in ROM on the system board.  
shadow RAM A method of  
pixel Picture element. The smallest  
addressable spot on the screen.  
relocating the system and/or video  
BIOS from slower ROM chips to faster  
RAM to improve system performance.  
POST Power-On-Self-Test. A series  
of tests your computer performs  
when you switch the computer on.  
SIMM Single In-line Memory  
Module. A small board containing  
several RAM chips.  
RAM Random Access Memory. This  
memory is used to hold programs and  
data temporarily.  
terminator A resistor at the end of a  
SCSI cable that prevents the signal  
from reflecting back along the cable.  
resolution A measure of the visible  
detail on a screen or printout. Screen  
resolution is measured in ‘pixels  
across’ by ‘pixels down’ by ‘number of  
colors’. Printer resolution is measured  
in dpi (dots-per-inch).  
video controller A chip or  
expansion card which converts  
signals in the computer into  
displayable signals.  
video RAM Memory that enables or  
speeds up drawing to the screen or  
increases resolution or color options.  
68 English  
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Index  
D
main memory, 15  
memory, 15  
installing  
accessories, 11–??  
accessory boards, 26  
CD-ROM drive, 24  
flexible disk drive, 24  
IDE drives, 22  
mass storage devices, 19  
printer, 3  
processor upgrade, 29  
tape drive, 24  
Installing memory, 15  
Interrupt Request Channels  
used by the PC, 51  
A
accessories  
installing, 11–??  
accessory board  
installing, 26  
problems, 42  
disconnecting from power, iv  
display  
connecting, 3  
DMA Channels  
used by the PC, 51  
drivers  
Accessory boards, configuring in Win-  
dows 3.11, 26  
air flow guide, 14  
America Online  
HP Forum, 60  
obtaining via FTP, 61  
obtaining via HP BBS, 61  
obtaining via World Wide Web, 61  
ordering by mail, 63  
audio  
connectors, 4  
problems, 45  
E
error message, 35  
B
F
BBS library  
flexible disk drive  
installing, 24  
problems, 40  
FTP access to HP, 61  
J
access numbers, 61  
BIOS  
jumper location, 49  
obtaining via FTP, 61  
obtaining via HP BBS, 61  
obtaining via World Wide Web, 61  
ordering by mail, 63  
updating video BIOS, 18  
K
keyboard  
G
connecting, 3  
glossary, 67  
keyboard, problems, 37  
H
L
hard disk  
problems, 40  
LINE IN jack  
C
cables  
keyboard, 3  
location of connector, 4  
LINE OUT jack  
location of connector, 4  
headphones jack  
location of connector, 4  
Hewlett-Packard  
CD-ROM drive  
installing, 24  
CD-ROM drive, does not work, 41  
Changing the battery, 47  
CompuServe  
free introductory membership, 59  
HP forum, 59  
connecting  
BBS library, 61  
FTP access, 61  
M
mass storage devices  
connectors, 19  
installing, 19  
Memory  
information services, 59  
marketing headquarters, 66  
support and information services, 57  
World Wide Web access, 61  
HP Forum  
installing, 15  
memory  
installing main memory, 15  
microphone  
location of connector, 4  
MIDI  
display, 3  
keyboard, 3  
on America Online, 60  
on CompuServe, 59  
power cables, 5  
connectors  
audio, 4  
I
headphones, 4  
microphone, 4  
MIDI, 4  
printer, 3  
cover  
I/O addresses  
used by the PC, 51  
IDE drives, 19  
installing, 22  
replacing, 22  
information services, 59  
Installing  
connector, 4  
mouse  
problems, 39  
N
replacing, 13  
cover, removing, 13  
network  
telephone support, 66  
69  
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P
information services, 57  
Network Phone-in Support, 66  
Support Assistant  
ordering information, 58  
switch location, 49  
System board, 49  
system board, 49  
jumper location, 49  
parallel port  
location, 3  
password  
setting, 7  
PC  
starting, 6  
stopping, 6  
PC, unpacking, 2  
power  
switch location, 49  
System board, switches, 49  
disconnecting from, iv  
power cables, connecting, 5  
printer  
connector, 3  
installing, 3  
problems, 39  
problems  
T
tape drive, installing, 24  
telephone support  
for networks, 66  
out of warranty, 65  
under warranty, 65  
tools required for installation, 2  
troubleshooting, 31  
with accessory board, 42  
with software, 43  
with the audio interface, 45  
with the flexible disk drive, 40  
with the hard disk, 40  
with the printer, 39  
processor upgrade  
installing, 29  
U
unpacking the PC, 2  
URL  
for HP World Wide Web site, 61  
V
R
video board  
flash BIOS, 18  
removing the cover, 13  
replacing  
IDE drives, 22  
Replacing cover, 13  
W
World Wide Web  
access to HP, 61  
S
serial port  
location, 3  
setting  
passwords, 7  
Setup program, 52  
SETUP, can’t change values, 34  
software  
problems, 43  
starting  
PC, 6  
Starting and Stopping Your PC, 6  
stopping  
PC, 6  
support  
by telephone, 65  
70  
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bckmttr.fb4 Page 71 Wednesday, May 15, 1996 3:35 PM  
Regulatory Information and Warranty  
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bckmttr.fb4 Page 72 Wednesday, May 15, 1996 3:35 PM  
Regulatory Information  
DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name and Address:  
HEWLETT-PACKARD  
Boulevard Steve Biko  
38090 Villefontaine  
FRANCE  
Declares that the product:  
Product Name: Personal Computer  
Model Number: HP Vectra VA 6/xxx MT  
Conforms to the following Product Specifications:  
SAFETY: International: IEC 950: 1991+A1+A2 +A3  
Europe:  
EN 60950: 1992+A1+A2  
EN 60825-1994  
EMC  
International: CISPR 22: 1993 Class B  
Europe: EN 55022: 1994 Class B  
EN 50082-1: 1992  
IEC 555-2:1982 + A1:1985 / EN 60555-2:1987  
IEC 1000-3-3:1994 / EN 61000-3-3:1995  
IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD  
IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m  
IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines,  
1 kV Power Lines  
Supplementary information: The product herewith complies with the requirements of the EMC Directive  
89/336/EEC amended by the directive 93/68/EEC, of the Low Voltage Directive 73/23/EEC, and carries the  
CE marking accordingly.  
Grenoble  
Jean-Marc JULIA  
July 1996  
Product Quality Manager  
72frafnrçaaniçsais  
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bckmttr.fb4 Page 73 Wednesday, May 15, 1996 3:35 PM  
FCC (for USA only)  
Federal Communications Commission Radio Frequency Interference Statement  
Warning:  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part  
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in  
a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a particular installation. If  
this equipment does cause harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to correct the interference by one or more of the  
following measures:  
• reorient or relocate the receiving antenna  
• increase the separation between the equipment and the receiver  
• connect the equipment into an outlet on a circuit different from that to which the receiver is connected  
• consult the dealer or an experienced radio/TV technician for help.  
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP  
shielded cables, such as those you receive with your system. Changes or modifications not expressly approved  
by Hewlett-Packard could void the user’s authority to operate the equipment.  
Notice for Canada  
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment  
Regulations.  
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du  
Canada.  
Safety Warning for the USA and Canada  
If the power cord is not supplied with the computer, select the proper power cord according to your local  
national electric code.  
USA: use a UL listed type SVT or SJT detachable power cord.  
Canada: use a CSA certified detachable power cord.  
For your safety, never remove the PC’s cover without first removing the power cord and any connection to a  
telecommunication network. Always replace the cover before switching on again.  
Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code  
electrique national.  
USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT.  
Canada: utiliser un cordon secteur certifié CSA.  
Pour votre sécurité, ne jamais retirez le capot de l’ordinateur sans avoir préalablement débranché le cordon  
secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de  
rebrancher le cordon secteur.  
Changing a battery  
There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge,  
disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by  
the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless,  
in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries  
to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett  
Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used  
batteries will be accepted free of charge.  
NL  
Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als  
KCA.  
Changement de la pile  
Il y a danger d’explosion lorsque la pile n’est pas installé correctement. Pour votre sécurité, ne jamais essayer de  
recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une batterie du même type ou  
d’un type équivalent recommandé par HP. La pile dans cet ordinateur est une pile au lithium qui ne contient pas  
de métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas jeter les piles dans les ordures  
ménagères. Il faut les rendre au magasin ou vous les avez achetées, au revendeur où vous avez acheté  
l’ordinateur, ou à Hewlett Packard, pour qu’elles soient recyclées ou stockées de manière qui ne nuit pas à  
l’environnement. Les piles usées seront acceptées gratuitement.  
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Notice for the United Kingdom  
The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public  
Telecommunication Systems within the United Kingdom.  
Noise Declaration for Germany  
Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)  
LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.  
Notice for Japan  
Notice for Korea  
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HP Hardware Warranty  
Important: This is your hardware product warranty statement. Read it carefully.  
Warranty terms may be different in your country. If so, your Authorized HP Dealer or  
Hewlett-Packard Sales and Service Office can give you details.  
Three Year Limited Hardware Warranty  
Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a  
period of three years from receipt by the original end-user purchaser.  
The three year warranty includes on-site service during the first year of use, and return service provided by an  
HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second  
and third years of use.  
If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or  
replace products which prove to be defective.  
Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s  
alternate exclusive remedy shall be a refund of the purchase price upon return of the product.  
Limitation of Warranty  
The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or  
storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or  
defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not  
designed for use with the product.  
HP makes no other express warranty, whether written or oral, with respect to this product.  
Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty.  
Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation  
or exclusion may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state,  
or province to province.  
Limitation of Liability and Remedies  
The remedies provided above are the customer’s sole and exclusive remedies.  
In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether  
based on warranty, contract, tort, or any other legal theory.  
The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is  
determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,  
or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of  
$50,000 or the purchase price of the specific product that caused such damage.  
Some states or provinces do not allow the exclusion or limitation of incidental or consequential  
damages–including lost profit–so the above limitation or exclusion may not apply to you.  
Obtaining On-Site Warranty Service  
To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call  
the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer  
Dealer Repair Center and arrange for on-site repair of the product. The customer must be prepared to supply  
proof of the purchase date.  
This warranty is extended worldwide to products purchased from HP or an Authorized HP Personal Computer  
Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an  
incidental part of systems integrated by the original purchaser. Service is provided in the same manner as if the  
product was purchased in the country of use and can only be provided in countries where the product is  
designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the  
country of purchase for service.  
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor  
unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty.  
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Customer-replaceable components–such as the keyboard or mouse–may be serviced through expedited part  
shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on  
replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be  
returned.  
HP products external to the system processor unit–such as external storage subsystems, displays, printers, and  
other peripherals–are covered by the applicable warranties for those products; HP software is covered by the  
HP Software Product Limited Warranty.  
On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor  
unit–are subject to standard per-incident travel and labor charges.  
On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel  
Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit  
routine travel–service is provided on a negotiated basis at extra charge.  
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP  
holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second  
business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and  
negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and  
Service Office.  
Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or  
distributor.  
Service contracts which provide after-hour or weekend coverage, faster response time, or service in an  
Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional  
charge.  
Customer Responsibilities  
The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement  
part will be dispatched.  
The customer is responsible for the security of its proprietary and confidential information and for maintaining a  
procedure external to the products for reconstruction of lost or altered files, data, or programs.  
For on-site service, the customer must provide: access to the product; adequate working space and facilities  
within a reasonable distance of the product; access to and use of all information and facilities determined  
necessary by HP to service the product; and operating supplies and consumables such as the customer would  
use during normal operation.  
When service is being performed on-site, a representative of the customer must be present at all times. The  
customer must state if the product is being used in an environment which poses a potential health hazard to  
repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel  
under direct HP or dealer supervision.  
Obtaining Return Warranty Service  
When return warranty service applies, the product must be returned to a service facility designated by HP.  
Customer must enclose a copy of a document proving date of purchase.  
The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for  
warranty service. HP shall pay for return of products to the customer except for products returned to the  
customer from another country.  
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to  
incidental use.  
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HP Software Product License Agreement and Software & Product Limited Warranty  
The HP Software Product License Agreement and Product Limited Warranty shall govern all Software which is  
provided to you, the Customer, as part of the HP computer product. This HP Software Product Agreement and  
Product Limited Warranty shall supersede any non-HP software license or warranty terms which may be found  
in any documentation or other materials contained in the computer product packaging.  
CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT.  
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO  
ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT. PROCEEDING TO OPERATE THE  
EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT  
AGREE TO THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR  
HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER  
AND SOFTWARE FOR A FULL REFUND.  
Software License Agreement  
In return for payment of the applicable fee, Hewlett-Packard grants the Customer a license in the software,  
subject to the following:  
1
2
3
USE. Customer may use the software on any one computer. Customer may not network the software or  
otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software  
unless authorized by law.  
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival  
purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer  
so long as the copies and adaptations are used in no other manner.  
OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than  
ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and  
protected under the copyright laws. Customer acknowledges and agrees that the software may have been  
developed by a third party software supplier named in the copyright notices included with the software, who  
shall be authorized to hold the Customer responsible for any copyright infringement or violation of this  
Agreement.  
4
TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only  
as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be  
bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in  
the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver  
them to the third party.  
5
6
SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute copies  
or adaptations of the software to the public in physical media or by telecommunication without the prior  
written consent of Hewlett-Packard.  
TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these  
terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do  
so within thirty (30) days of such notice.  
7
8
9
UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades  
which may be available from Hewlett-Packard under a separate support agreement.  
EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in  
violation of the U.S. Export Administration regulations or other applicable regulation.  
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is  
subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer  
Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA  
94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR  
52.227-19(c)(1,2).  
(Rev. 0795)  
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Software Product Limited Warranty  
Ninety-Day Limited Software Warranty  
HP warrants for a period of NINETY (90) DAYS from the date of the purchase that the software product will  
execute its programming instructions when all files are properly installed. HP does not warrant that the  
operation of the software will be uninterrupted or error free. In the event that this software product fails to  
execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair.  
Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy  
shall be a refund of the purchase price upon return of the product and all copies.  
Removable Media (If supplied)  
HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in  
materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase. In  
the event the media proves to be defective during the warranty period, Customer’s remedy shall be to return the  
media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time,  
Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction  
of all other nonremovable media copies of the software product.  
Notice of Warranty Claims  
Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of  
the warranty period.  
Limitation of Warranty  
HP makes no other express warranty, whether written or oral with respect to this product. Any  
implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day  
duration of this written warranty. Some states or provinces do not allow limitations on how long an  
implied warranty lasts, so the above limitation or exclusion may not apply to you.  
This warranty gives specific legal rights, and you may also have other rights which vary from state to state, or  
province to province.  
Limitation of Liability and Remedies  
THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT  
SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL  
DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY  
OTHER LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of incidental or  
consequential damages, so the above limitation or exclusion may not apply to you.  
Obtaining Warranty Service  
Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner’s  
manual or service booklet.  
Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not  
apply and shall not affect the statutory rights of a Consumer.  
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Part Number D4210-90001  
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