Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
Document Part Number: 377608-002
July 2005
The information and procedures included in this Maintenance
✎
and Service Guide apply to HP Pavilion ze2000 Notebook PC
and Compaq Presario M2000 Notebook PC models equipped
with Intel processors.
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
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1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
3 Illustrated Parts Catalog
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods. . . . . . . . . . . . . 4–6
Maintenance and Service Guide
iii
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Contents
5.16 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.18 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–47
5.20 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–52
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
6 Specifications
B Power Cord Set Requirements
C Screw Listing
Index
iv
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1
Product Description
The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, Intel® Mobile Pentium® M and Celeron® M
processors, and extensive multimedia support.
HP Pavilion ze2000 and Compaq Presario M2000
Maintenance and Service Guide
1–1
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Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■
■
■
S-Video-out jack
Expansion port 2
6-in-1 Digital Media Reader slot
A computer model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.
■
The following processors are available, varying by
computer model:
❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz front-side
bus (FSB)
❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏ Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
❏ Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 380 (1.6-GHz) with 400-MHz FSB
❏ Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
❏ Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
❏ Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
Full-featured models feature both Intel Pentium M and
Celeron M processors. Defeatured models feature only
Celeron M processors.
✎
1–2
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Product Description
■
■
■
■
15.0-inch XGA (1024 × 768) TFT display with over
16.7 million colors
80-, 60-, or 40-GB high-capacity hard drive, varying by
computer model
256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,
expandable to 1.0 GB
Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■
■
■
Full-size Windows keyboard with embedded numeric keypad
TouchPad pointing device with dedicated scroll regions
Integrated 10Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■
■
Integrated high-speed 56K modem with RJ-11 jack
Integrated wireless support for Mini PCI IEEE 802.11b and
802.11b/g WLAN device
■
Support for one Type II PC Card slot, with support for both
32-bit (CardBus) and 16-bit PC Cards
■
■
■
■
External 65-watt AC adapter with 3-wire power cord
6-cell or 12-cell Li-Ion battery pack
Stereo speakers with volume up and down buttons
Support for the following optical drives:
❏ 8X DVD-ROM Drive
❏ 24X DVD/CD-RW Combo Drive
❏ 8X DVD RW/R and CD-RW Combo Drive
❏ 8X DVD RW/R and CD-RW Dual Layer Combo Drive
Maintenance and Service Guide
1–3
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Product Description
■
Connectors:
❏ External monitor port
❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ Audio-out (headphone) jack
❏ Audio-in (microphone) jack
❏ Power
❏ IEEE 1394 digital port
❏ S-Video-out jack (select models only)
❏ Expansion port 2 (select models only)
❏ 6-in-1 Digital Media Reader slot (select models only)
1–4
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Product Description
1.2 Resetting the Computer
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.22, “System Board,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■
■
■
■
■
■
■
■
Standby
Hibernation
Setting customization by the user
Hotkeys for setting the level of performance
Battery calibration
Lid switch standby/resume
Power/standby button
Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide
1–5
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Product Description
Table 1-1
Front Components
HP Pavilion ze2000
Item
Component
Function
1
2
Speakers (2)
Produce stereo sound.
Wireless light (select
models only)
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth® device (select models only), are
turned on.
3
Power/standby light
■ On: Computer is turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off or in hibernation.
4
5
IDE (Integrated Drive
Electronics) drive light
On or blinking: The internal hard drive or an
optical drive is being accessed.
Battery light
■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
6
7
Display release button
Opens the computer.
Audio-in
(microphone) jack
Connects an optional monaural (single
sound channel) microphone.
8
Audio-out
(headphone) jack
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide
1–7
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Product Description
Table 1-2
Front Components
Compaq Presario M2000
Function
Item
Component
1
2
Speakers (2)
Produce stereo sound.
Wireless light (select
models only)
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
3
Power/standby light
■ On: Computer is turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off or in hibernation.
4
5
IDE (Integrated Drive
Electronics) drive light
On or blinking: The internal hard drive or an
optical drive is being accessed.
Battery light
■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
6
7
Display release button
Opens the computer.
Audio-in
(microphone) jack
Connects an optional monaural (single
sound channel) microphone.
8
Audio-out
(headphone) jack
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide
1–9
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Product Description
Table 1-3
Right-Side Components
HP Pavilion ze2000
Item
Component
Function
1
USB ports (1 or 2
depending on the
computer model)
Connect an optional USB device.
2
3
4
6-in-1 Digital Media
Reader slot
(select models only)
Supports an optional digital memory card.
1394 port
(select models only)
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
6-in-1 Digital Media
Reader light
On: A digital memory card is being
accessed.
(select models only)
5
6
Optical drive
Supports an optical disc.
S-Video-out jack
(select models only)
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
7
Security cable slot
Attaches an optional security cable to the
computer.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
Maintenance and Service Guide
1–11
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Product Description
Table 1-4
Right-Side Components
Compaq Presario M2000
Item
Component
Function
1
USB ports (1 or 2
depending on the
computer model)
Connect optional USB devices.
2
3
4
6-in-1 Digital Media
Reader slot (select
models only)
Supports an optional digital memory card.
1394 port (select
models only)
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
6-in-1 Digital Media
Reader light (select
models only)
On: A digital memory card is being
accessed.
5
6
Optical drive
Supports an optical disc.
S-Video-out jack
(select models only)
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
7
Security cable slot
Attaches an optional security cable to the
computer.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
Maintenance and Service Guide
1–13
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Product Description
Table 1-5
Left-Side Components
HP Pavilion ze2000
Item
Component
Function
1
2
Power connector
Monitor port
Connects an AC adapter cable.
Connects an optional VGA monitor or
projector.
3
Expansion port 2*
(select models only)
Connects the computer to an optional
docking device.
4
5
6
7
RJ-45 jack
RJ-11 jack
USB port
Connects an optional network cable.
Connects the modem cable.
Connects an optional USB device.
PC Card slot
Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
8
PC Card eject button
Ejects an optional PC Card from the
PC Card slot.
*The computer has only one expansion port. The term expansion port 2
describes the type of expansion port.
Maintenance and Service Guide
1–15
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Product Description
Table 1-6
Left-Side Components
Compaq Presario M2000
Item
Component
Function
1
2
Power connector
Monitor port
Connects an AC adapter cable.
Connects an optional VGA monitor or
projector.
3
Expansion port 2*
(select models only)
Connects the computer to an optional
docking device.
4
5
6
7
RJ-45 (network) jack
RJ-11 (modem) jack
USB port
Connects an optional network cable.
Connects the modem cable.
Connects an optional USB device.
PC Card slot
Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
8
PC Card eject button
Ejects an optional PC Card from the
PC Card slot.
*The computer has only one expansion port. The term expansion port 2
describes the type of expansion port.
Maintenance and Service Guide
1–17
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Product Description
The external components on the rear panel of the HP Pavilion
ze2000 are shown below and described in Table 1-7.
Rear Panel Components, HP Pavilion ze2000
Table 1-7
Rear Panel Components
HP Pavilion ze2000
Item
Component
Battery bay
Exhaust vent
Function
1
2
Holds a battery pack.
Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
1–18
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Product Description
The external components on the rear panel of the Compaq
Presario M2000 are shown below and described in Table 1-8.
Rear Panel Components, Compaq Presario M2000
Table 1-8
Rear Panel Components
Compaq Presario M2000
Item
Component
Battery bay
Exhaust vent
Function
1
2
Holds a battery pack.
Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
Maintenance and Service Guide
1–19
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Product Description
Table 1-9
Keyboard Components
HP Pavilion ze2000
Item
Component
Function
1
Function keys (12)
Perform system and application tasks.
When combined with the fn key, several
keys perform additional tasks as hotkeys.
2
3
caps lock key
fn key
Enables caps lock and turns on the caps
lock light.
Combines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
4
5
Windows logo key
Displays the Windows Start menu.
Windows
applications key
Displays a shortcut menu for items
beneath the pointer.
6
7
Arrow keys
Moves the cursor around the screen.
Keypad keys (15)
Can be used like the keys on an external
numeric keypad.
8
num lock key
On: Enables numeric lock, turns on the
embedded numeric keypad, and turns on
the num lock light.
Maintenance and Service Guide
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Product Description
Table 1-10
Keyboard Components
Compaq Presario M2000
Item
Component
Function
1
Function keys (12)
Perform system and application tasks.
When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.
2
3
caps lock key
Fn key
Enables caps lock and turns on the caps
lock light.
Combines with other keys to perform
system tasks. For example, pressing
Fn+F7 decreases screen brightness.
4
5
Windows logo key
Displays the Windows Start menu.
Windows
applications key
Displays a shortcut menu for items
beneath the pointer.
6
7
Arrow keys
Move the cursor around the screen.
Keypad keys (15)
Can be used like the keys on an external
numeric keypad.
8
num lock key
Enables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide
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Product Description
The top components on the HP Pavilion ze2000 are shown below
and described in Table 1-11.
Top Components, HP Pavilion ze2000
Table 1-11
Top Components
HP Pavilion ze2000
Item
Component
Function
1
Left and right
TouchPad buttons
Function like the left and right buttons on an
external mouse.
2
3
4
TouchPad
Moves the pointer.
On: Caps lock is on.
Caps lock light
Display switch
If the computer is closed while on, initiates
standby.
1–24
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Product Description
Table 1-11
Top Components
HP Pavilion ze2000 (Continued)
Item
Component
Power/standby button
Function
5
When the computer is
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
from standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding
✎
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.
6
7
Volume down button
Decreases system volume.
Volume mute button
Mute light
Mutes or restores volume.
On: Volume is muted.
8
9
Volume up button
Increases system volume.
Wireless button (select Turns the wireless functionality on or off but
models only)
does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
10
11
Num lock light
On: Num lock or the embedded keypad
is on.
6-in-1 Digital Media
Reader light
On: A digital memory card is being
accessed.
(select models only)
12
TouchPad vertical
scrolling region
Scrolls upward or downward.
Maintenance and Service Guide
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Product Description
The top components on the Compaq Presario M2000 are shown
below and described in Table 1-12.
Top Components, Compaq Presario M2000
Table 1-12
Top Components
Compaq Presario M2000
Item
Component
Function
1
Left and right
TouchPad buttons
Function like the left and right buttons on an
external mouse.
2
3
4
TouchPad
Moves the pointer.
On: Caps lock is on.
Caps lock light
Display switch
If the computer is closed while on, initiates
standby.
1–26
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Product Description
Table 1-12
Top Components
Compaq Presario M2000 (Continued)
Item
Component
Function
5
Wireless light (select
models only)
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
6
Power/standby button
When the computer is
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
from standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding
✎
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.
7
8
9
Volume down button
Volume up button
Decreases system volume.
Increases system volume.
Volume mute button
Mute light
Mutes or restores volume.
On: Volume is muted.
10
11
Num lock light
On: Num lock or the embedded keypad
is on.
6-in-1 Digital Media
Reader light (select
models only)
On: A digital memory card is being
accessed.
12
TouchPad vertical and
horizontal scroll
regions
Scroll upward or downward and left or right.
Maintenance and Service Guide
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Product Description
The external components on the bottom of the HP Pavilion
ze2000 are shown below and described in Table 1-13.
Bottom Components, HP Pavilion ze2000
Table 1-13
Bottom Components
HP Pavilion ze2000
Item
Component
Function
1
2
Battery bay
Holds a battery pack.
Battery pack release latch
Releases a battery pack from the
battery bay.
3
Memory module
compartment
Contains two memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by computer model.
1–28
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Product Description
Table 1-13
Bottom Components
HP Pavilion ze2000 (Continued)
Item
Component
Function
4
Exhaust vents (4)
Provide airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
5
6
Optical drive
Label area
Supports an optical disc.
Contains the computer serial number
and other applicable regulatory labels.
7
Mini PCI compartment
Holds an optional wireless LAN device.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
8
Hard drive bay
Holds the internal hard drive.
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Product Description
The external components on the bottom of the Compaq Presario
M2000 are shown below and described in Table 1-14.
Bottom Components, Compaq Presario M2000
Table 1-14
Bottom Components
Compaq Presario M2000
Item
Component
Function
1
2
Battery bay
Holds a battery pack.
Battery pack release latch
Releases a battery pack from the
battery bay.
3
Memory module
compartment
Contains two memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by computer model.
1–30
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Product Description
Table 1-14
Bottom Components
Compaq Presario M2000 (Continued)
Item
Component
Function
4
Exhaust vents (4)
Provide airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
5
6
Optical drive
Label area
Supports an optical disc.
Contains the computer serial number
and other applicable regulatory labels.
7
Mini PCI compartment
Holds an optional wireless LAN device.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
8
Hard drive bay
Holds the internal hard drive.
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Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■
■
■
■
■
■
■
■
■
Memory module
Mini PCI communications devices
Hard drive
Display
Keyboard and TouchPad
Audio
Intel Pentium M and Celeron M processors
Fan
PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.
Ä
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–32
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2
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
Å
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.
✎
The menu tables later in this chapter provide an overview of
Computer Setup options.
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Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
computer. Press f10 while the “Press <F10> to enter Setup”
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press f5 or f6 until the appropriate language is highlighted.
Press f10 to save your selection and exit the Advanced
menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press Esc.
2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the computer restarts.
2–2
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Troubleshooting
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press F10 while the “Press <F10> to enter Setup”
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press f5 or f6 until the appropriate language is highlighted.
Press f10 to save your selection and exit the Advanced
menu.
❏ To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
3. Press f9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Maintenance and Service Guide
2–3
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Troubleshooting
Selecting from the Main Menu
Table 2-1
Main Menu
Select
To Do This
System Information
■ View identification information about the
computer.
■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.
Selecting from the Security Menu
Table 2-2
Security Menu
Select
To Do This
Administrator password
Enter, change, or delete an HP Administrator
password.
Power-on password
DriveLock password
Enter, change, or delete a power-on password.
Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Device security
Enable diskette drive or optical drive for inclusion
in MultiBoot.
2–4
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Troubleshooting
Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select
To Do This
Video Graphic Mode
Select UMA, SidePort, or UMA+SidePort video
memory modes.
Dedicated Video Memory
Total Video Memory
Language Support
Boot Order
View the size of the on-board video memory.
View the size of the total system video memory.
Change the Computer Setup language.
Set the boot order.
Accessibility Options
Provides access to electronic and information
technology to a wide range of people with
disabilities.
Embedded WLAN device
Enable/disable a wireless local area network
device.
Embedded Bluetooth
device
Enable/disable a Bluetooth device.
Selecting from the Tools Menu
Table 2-4
Tools Menu
Select
To Do This
HDD Self-test
Run a quick or comprehensive self-test on any
hard drive in the system.
Maintenance and Service Guide
2–5
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Troubleshooting
Table 2-5
Exit Menu
Select
To Do This
Exit Saving Changes
Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are in effect when the computer restarts.
Exit Discarding Changes
Load Setup Defaults
Cancel changes entered during the current
session. Then exit and restart the computer.
Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
2–6
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Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-6
Flowchart Description
2.1
2.2
“Flowchart 2.2—No Power, Part 1”
2.3
“Flowchart 2.3—No Power, Part 2”
2.4
“Flowchart 2.4—No Power, Part 3”
2.5
“Flowchart 2.5—No Power, Part 4”
2.6
“Flowchart 2.6—No Video, Part 1”
2.7
“Flowchart 2.7—No Video, Part 2”
2.8
“Flowchart 2.9—No Operating System (OS) Loading”
“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
“Flowchart 2.13—No OS Loading, Diskette Drive”
2.9
2.10
2.11
2.12
2.13
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Troubleshooting
Table 2-6
Flowchart Description
2.14
2.15
2.16
2.17
2.18
2.19
2.20
“Flowchart 2.14—No OS Loading, Optical Drive”
“Flowchart 2.15—No Audio, Part 1”
“Flowchart 2.16—No Audio, Part 2”
“Flowchart 2.17—Nonfunctioning Device”
“Flowchart 2.18—Nonfunctioning Keyboard”
“Flowchart 2.19—Nonfunctioning Pointing Device”
“Flowchart 2.20—No Network/Modem Connection”
2–8
Maintenance and Service Guide
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Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
“Flowchart
2.2—No Power,
Part 1.”
Y
N
N
N
N
Check
LED board,
speaker
Beeps,
LEDs, or error
messages?
connections.
Go to
All drives
working?
Y
Y
Y
Y
“Flowchart
2.17—Nonfunc-
tioning Device.”
Y
Y
Y
Go to
“Flowchart
2.6—No Video,
Part 1.”
Is there video?
(no boot)
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunc-
tioning Pointing
Device.”
Keyboard/
pointing
device
working?
Go to
“Flowchart
2.9—NoOperating
System (OS)
Loading.”
Is the OS
loading?
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Connecting
to network
or modem?
Go to
“Flowchart
2.15—No Audio,
Part 1.”
Is there
sound?
End
Maintenance and Service Guide
2–9
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Troubleshooting
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
N
N
Go to
“Flowchart
2.3—No Power,
Part 2.”
Power up
on battery
power?
Power up
on battery
power?
Reset
power.*
Y
Y
N
Y
Y
N
Y
Go to
“Flowchart
2.4—No Power,
Part 3.”
Power up
on AC
Power up
on AC power?
Reset
power.*
power?
Power up in
docking
device?
Done
*NOTES
1. On select models, there is a separate
reset button.
reset using the standby switch and
switch.
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Y
N
Go to
Power up
in docking
device?
“Flowchart
Done
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–10
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Troubleshooting
Flowchart 2.3—No Power, Part 2
Continued from
“Flowchart
2.2—No Power,
Part 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Power on?
Done
N
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
N
Replace
power supply
(if applicable).
Power on?
Y
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Done
Power on?
Y
Done
Maintenance and Service Guide
2–11
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Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
Done
on?
N
Reseat AC adapter
in computer and
at power source.
Y
Power on?
Done
N
Y
External
Internal or
external AC
adapter?
N
Y
Replace external
AC adapter.
Try different
outlet.
Power outlet
active?
Internal
N
Y
Go to
“Flowchart
2.5—No Power,
Part 4.”
Power on?
Done
Replace
power cord.
Power on?
Done
N
2–12
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Troubleshooting
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Part 3.”
Open
computer.
Y
Reseat loose
Loose or
damaged
parts?
components and
boards and
replace damaged
items.
N
Close
computer and
retest.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
Power on?
Y
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Done
Maintenance and Service Guide
2–13
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Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Go to
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
or docking
device?
“Flowchart
2.7—No Video,
Part 2.”
Stand-alone
Y
Internal or
external
display*?
Adjust
brightness.
Video OK?
Done
N
Internal
External
Press lid
switch to ensure
operation.
A
Adjust
brightness.
Y
Y
Video OK?
Done
Video OK?
Done
N
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
Check for bent
pins on cable.
2. Display
3. System board
N
N
Replace
system
board.
Try
another
display.
Internal and
external
Video OK?
Done
video OK?
Y
Y
Done
2–14
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Troubleshooting
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Adjust
display
brightness.
of external
monitor.
N
Y
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Video OK?
Video OK?
Done
Y
N
Check that computer is properly
seated in docking device,
for bent pins on cable,
Try another
external
monitor.
and for monitor connection.
Y
Y
Internal
and external
video OK?
Video OK?
Done
N
N
Go to
“Flowchart
Adjust external
monitor display.
2.8—Nonfunctioning
Docking Device (if
applicable).”
Maintenance and Service Guide
2–15
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Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reinstall
computer into
docking device.
Y
Reset monitor
cable connector at
docking device.
Docking
device
operating?
Done
N
Y
Docking
device
operating?
Done
Test replacement
docking device with
new computer.
N
Remove computer,
replace docking
device.
2–16
Maintenance and Service Guide
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Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
Hard Drive, Part 1.”
No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
go to “Flowchart 2.14—No OS Loading,
Optical Drive.”
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection.”
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Maintenance and Service Guide
2–17
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Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Y
Go to
“Flowchart
2.11—No OS
Loading,
Nonsystem
disk message?
Hard Drive, Part 2.”
N
Reseat
external
hard drive.
Y
OS loading?
Done
N
Y
N
N
Boot
from
CD?
N
Go to
Boot
from
“Flowchart
2.13—No OS
Loading,
Check the Setup
utility for correct
booting order.
diskette?
Diskette Drive.”
Y
Y
Change boot
priority through
the Setup utility
and reboot.
Boot
from
hard drive?
N
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Boot
from
hard drive?
Done
2–18
Maintenance and Service Guide
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Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Reseat
hard drive.
Hard Drive, Part 1.”
N
1. Replace
hard drive.
2. Replace
system board.
Disc or
diskette in
drive?
Y
Hard drive
accessible?
Done
Y
N
Y
Remove disc or
diskette and
reboot.
Run FDISK.
Y
N
Create partition,
and then format
hard drive to
bootable
Boot
from
hard drive?
Done
partitioned?
N
C:\ prompt.
N
N
Go to
Format hard drive
and bring to
a bootable
“Flowchart
2.13—No OS
Loading,
Boot
from diskette
drive?
Hard drive
formatted?
C:\ prompt.
Diskette Drive.”
Y
Y
Y
Hard drive
accessible?
Load OS using
Operating System disc
(if applicable).
Computer
booted?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide
2–19
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Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
Install OS
files on hard
and reboot.
drive?
Y
Y
Y
Y
Virus
on
OS
loading from
hard drive?
Clean virus.
Done
hard drive?
N
N
N
Run SCANDISK and
check for
Run diagnostics
and follow
recommendations.
Diagnostics on
disc or diskette?
bad sectors.
N
Can bad
sectors
be fixed?
Replace
hard drive.
Replace
hard drive.
Y
N
Boot from
hard drive?
Fix bad
sectors.
Replace
hard drive.
Y
Done
2–20
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Troubleshooting
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
Reseat
diskette drive.
OS
loading?
Done
from
diskette drive.
N
Y
Y
N
N
Y
N
Bootable
in drive?
Install bootable
diskette and
Nonsystem
disk message?
reboot computer.
N
Y
Y
N
Check diskette
for system files.
Try different
diskette.
Go to
Boot
from another
device?
“Flowchart
2.17—Nonfunc-
tioning Device.”
Y
Y
Replace the following
components
individually, retesting
replacement:
■ Diskette drive
■ System board
Nonsystem
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
N
N
loading?
Reset the computer.
Refer to
Section 1.2,
“Resetting the
Computer,” for
instructions.
Done
Is diskette
drive boot
order
correct?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Change boot
priority using
the Setup utility.
Maintenance and Service Guide
2–21
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Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
Y
N
No OS
Install bootable
disc and
Bootable
disc in
drive?
Disc
in drive?
loading from
CD-ROM or
reboot
DVD-ROM drive.
computer.
N
Y
Install
bootable disc.
Try another
bootable disc.
Y
Boots from
CD or DVD?
Done
N
Y
N
Boots from
CD or DVD?
Reseat
drive.
Done
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
N
Y
Booting
from another
device?
Reset the computer.
Refer to
Section 1.2,
“Resetting the
Computer,” for
instructions.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–22
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Troubleshooting
Flowchart 2.15—No Audio, Part 1
Y
N
Turn up audio
internally or
externally.
No audio.
Audio?
Done
N
Y
Y
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Computer in
docking device
(if applicable)?
Internal
audio?
Undock
N
Go to
replacement
docking device.
“Flowchart
2.16—No Audio,
Part 2.”
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio?
Done
N
Maintenance and Service Guide
2–23
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Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
Reload
audio drivers.
driver in OS
configured?
Y
N
Correct
drivers for
application?
Load drivers and
set configuration
in OS.
Y
Connect to
external
speaker.
N
Y
Replace audio
board and
speaker
Audio?
Audio?
Done
connections
in computer
(if applicable).
Y
N
Replace the following components individually,
retesting after each replacement:
■
■
■
Internal speakers.
Audio board (if applicable).
System board.
2–24
Maintenance and Service Guide
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Troubleshooting
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins
or other damage.
Y
Fix or
replace
broken item.
Clear
CMOS.
Any physical
device detected?
N
Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”
Reattach device.
Close computer,
plug in power,
and reboot.
Replace hard drive.
N
N
Replace NIC.
If integrated NIC,
replace system
board.
Device
boots
properly?
Device
boots
properly?
Y
Y
Replace diskette
drive.
Done
Done
Maintenance and Service Guide
2–25
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Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
External
device
works?
Replace
system
board.
Y
Reseat internal
keyboard
connector
(if applicable).
N
Keyboard
operating
properly?
Replace internal
keyboard or
cable.
Y
Y
Keyboard
operating
properly?
Done
Done
N
Replace
system
board.
2–26
Maintenance and Service Guide
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Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
Replace
system
board.
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
N
Replace internal
pointing device
or cable.
Pointing device
operating
properly?
Y
Y
Pointing device
operating
properly?
Done
Done
N
Replace
system
board.
Maintenance and Service Guide
2–27
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Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Replace jack
or have jack
activated.
Y
N
Y
Y
N
Connect
to nondigital
line.
Digital
line?
Y
Network
or modem
connection
working?
Reload
drivers and
reconfigure.
NIC/modem
configured
in OS?
Done
N
Disconnect all
power from
the computer
and open.
Replace NIC/modem
(if applicable).
Y
Network
or modem
connection
working?
Reseat NIC/modem
(if applicable).
Done
N
Replace
system
board.
2–28
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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
Serial Number Location
Maintenance and Service Guide
3–1
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Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components
Spare Part
Item
Description
Number
1
Display assemblies (include wireless antenna boards
and cables)
15.0-inch, XGA TFT BrightView, for use on
HP Pavilion ze2000 models
394452-001
381065-001
381066-001
15.0-inch, XGA TFT, for use on HP Pavilion ze2000
models
15.0-inch, XGA TFT, for use on Compaq Presario
M2000 models
Display hinge brackets (not illustrated)
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382417-001
383190-001
382418-001
Hinge covers (not illustrated; for use only on
Compaq Presario M2000 models)
2
Keyboard covers (include wireless button and light)
For use on HP Pavilion ze2000 models with wireless
capability
For use on HP Pavilion ze2000 models without
wireless capability
382406-001
382408-001
For use on Compaq Presario M2000 models with
wireless capability
For use on Compaq Presario M2000 models without
wireless capability
382407-001
382409-001
3
LED boards (include cable, not illustrated)
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382415-001
382907-001
Maintenance and Service Guide
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Illustrated Parts Catalog
Computer Major Components, Compaq Presario M2000
3–4
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item
Description
Number
4
Keyboards
For use on HP Pavilion ze2000 models in:
Asia Pacific,
Australia,
Canada,
Hong Kong,
the People’s
Republic
of China, and
the United
States
Belgium
Brazil
Denmark
France
Germany
Europe and the
Netherlands
381068-001
Germany
Greece
Israel
Italy
Korea
381068-041
381068-151
381068-BB1
381068-061
381068-AD1
381068-091
381068-131
381068-171
381068-071
381068-B71
381068-111
381068-AB1
381068-141
381068-031
Norway
Portugal
Saudi Arabia
Spain
Sweden/Finland
Switzerland
Taiwan
Turkey
The United
Kingdom
381068-A41
381068-201
381068-081
381068-051
381068-041
381068-331
French Canada
381068-121
For use on Compaq Presario M2000 models in:
Denmark
France
French Canada
Europe and the
Netherlands
Italy
Korea
Latin America
367777-081
367777-051
367777-121
367777-331
Norway
Spain
Sweden/Finland
Taiwan
Thailand
The United
Kingdom
The United States 367777-001
367777-091
367777-071
367777-B71
367777-AB1
367777-281
367777-031
367777-061
367777-AD1
367777-161
Maintenance and Service Guide
3–5
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Illustrated Parts Catalog
Computer Major Components, HP Pavilion ze2000
3–6
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item
Description
Number
5
Top covers (include TouchPad)
For use on full-featured HP Pavilion ze2000 models
For use on defeatured HP Pavilion ze2000 models
382396-001
394455-001
For use on Compaq Presario M2000 models with
full-featured models
For use on Compaq Presario M2000 models with
defeatured models
382397-001
382906-001
6
Speaker assemblies
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
Broadcomm Bluetooth Wireless LAN board
USB/S-Video controller board
Power connector board
382410-001
383189-001
376651-001
382416-001
382414-001
382411-001
382412-001
7
8
9
10
11
12
Fan (includes thermal pad)
Heat sink (includes thermal pad)
Processors (include thermal pad)
Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB
Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
373053-001
373052-001
367771-001
383431-001
380690-001
Intel Celeron M 380 (1.6-GHz) with 400-MHz FSB
Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB
Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
397344-001
383876-001
380033-001
380032-001
394734-001
Maintenance and Service Guide
3–7
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Illustrated Parts Catalog
Computer Major Components, Compaq Presario M2000
3–8
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item
13
Description
Number
Battery connector board
System boards (include disk cell RTC battery)
382413-001
14
855, for use on full-featured models with
Intel Pentium M processors
381062-001
373522-001
373523-001
389525-001
855GM, for use on full-featured models with
Intel Pentium M processors
852GM, for use on defeatured models with
Intel Celeron M processors
PC Card assembly (not illustrated)
Base enclosures
15
16
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
Hard drives (all 4200-rpm, include frame and connector)
382398-001
382399-001
80 GB
60 GB
40 GB
381398-001
381397-001
381396-001
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382400-001
382401-001
Includes:
17a
17b
17c
Hard drive cover (includes two captive screws)
Memory module compartment cover (includes 2 captive screws)
Mini PCI compartment cover (includes 2 captive screws)
Not illustrated:
PC Card slot space saver
Computer feet (4)
Maintenance and Service Guide
3–9
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Illustrated Parts Catalog
Computer Major Components, HP Pavilion ze2000
3–10
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Item
Description
Number
18
Mini PCI communications modules
802.11b/g Broadcomm for use in most of the world
802.11b/g Broadcomm for use in the rest of the world
802.11b Intel for use in most of the world
802.11b Intel for use in the rest of the world
802.11b/g Intel for use in most of the world
802.11b/g Intel for use in the rest of the world
802.11b/g for use in the United States
373047-001
373048-001
373023-001
373024-001
373026-001
373025-001
392591-001
392591-002
802.11b/g for use in the rest of the world
19
20
Memory modules (266 MHz)
512-MB
256-MB
381395-001
381394-001
Optical drives (include bezel)
For use on HP Pavilion ze2000 models
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
8X DVD RW/R and CD-RW Dual Layer Combo Drive
381399-001
381401-001
381403-001
390141-001
For use on Compaq Presario M2000 models
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
8X DVD RW/R and CD-RW Dual Layer Combo Drive
381400-001
381402-001
381404-001
390142-001
21
Battery packs
12-cell, 8.8-AHr
6-cell, 4.4-AHr
6-cell, 4.0-AHr
367760-001
367759-001
398065-001
Maintenance and Service Guide
3–11
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Illustrated Parts Catalog
Table 3-2
Miscellaneous Plastics Kit
Spare Part Number Information
Spare Part
Number
Item
Description
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
367765-001
367766-001
Includes:
1
2
3
4
5
Memory module compartment cover
Mini PCI compartment cover
Hard drive cover
PC Card slot space saver
Computer feet (4)
Maintenance and Service Guide
3–13
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Illustrated Parts Catalog
Table 3-3
Mass Storage Devices
Spare Part Number Information
Spare Part
Number
Item
Description
1
Hard drives (all 4200-rpm; include frame and connector)
80-GB
60-GB
40-GB
381398-001
381397-001
381396-001
2
Optical drives
For use on HP Pavilion ze2000 models
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
8X DVD RW/R and CD-RW Dual Layer Combo Drive
381399-001
381401-001
381403-001
390141-001
For use on Compaq Presario M2000 models
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
8X DVD RW/R and CD-RW Dual Layer Combo Drive
381400-001
381402-001
381404-001
390142-001
USB digital drive (not illustrated)
364727-001
Maintenance and Service Guide
3–15
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Illustrated Parts Catalog
3.5 Miscellaneous
Table 3-4
Spare Parts: Miscellaneous (not illustrated)
Spare Part
Description
Number
Logo Kits
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
USB travel mouse
382404-001
382405-001
309674-001
375759-001
371693-001
Entertainment cable and Y-cable
Wired headset with volume control
Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,”
for more information on screw specifications and usage)
For use on HP Pavilion ze2000 models
382402-001
382403-001
For use on Compaq Presario M2000 models
Includes:
■ Phillips PM2.5×4.0 screw
■ Black Phillips PM2.0×4.0 screw
■ Phillips PM2.0×7.0 round head screw ■ Silver Phillips PM2.0×4.0 screw
■ Phillips PM2.0×7.0 screw
■ Phillips PM2.0×3.0 screw
■ Phillips PM1.5×2.0 screw
■ Black Phillips PM2.0×5.0 screw
■ Silver Phillips PM2.0×5.0 screw
3–16
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-4
Spare Parts: Miscellaneous (not illustrated) (Continued)
Spare Part
Description
Number
65-watt AC adapter
Power cords
371790-001
For use in:
Australia and New Zealand
373979-011
373979-021
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden
Brazil
373979-201
Canada, French Canada, Latin America, Taiwan, Thailand, 373979-001
and the United States
Denmark
373979-081
373979-031
373979-BB1
373979-061
373979-291
373979-AD1
373979-AA1
373979-111
373979-AB1
Hong Kong and the United Kingdom
Israel
Italy
Japan
Korea
People’s Republic of China
Switzerland
Taiwan
Maintenance and Service Guide
3–17
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Illustrated Parts Catalog
3.6 Sequential Part Number Listing
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number
Description
309674-001
364727-001
367759-001
367760-001
367771-001
USB travel mouse
USB digital drive
Battery pack, 6-cell, 4.4-AHr
Battery pack, 12-cell, 8.8-AHr
Processor, Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
(includes thermal pad)
367777-001
367777-031
367777-051
Keyboard for use on Compaq Presario M2000 models in
the United States
Keyboard for use on Compaq Presario M2000 models in
the United Kingdom
Keyboard for use on Compaq Presario M2000 models
in France
367777-061
367777-071
367777-081
Keyboard for use on Compaq Presario M2000 models in Italy
Keyboard for use on Compaq Presario M2000 models in Spain
Keyboard for use on Compaq Presario M2000 models
in Denmark
367777-091
367777-121
Keyboard for use on Compaq Presario M2000 models
in Norway
Keyboard for use on Compaq Presario M2000 models
in French Canada
3–18
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
367777-161
Keyboard for use on Compaq Presario M2000 models
in Latin America
367777-281
367777-331
367777-AB1
Keyboard for use on Compaq Presario M2000 models
in Thailand
Keyboard for use on Compaq Presario M2000 models in
Europe and the Netherlands
Keyboard for use on Compaq Presario M2000 models
in Taiwan
367777-AD1
367777-B71
Keyboard for use on Compaq Presario M2000 models in Korea
Keyboard for use on Compaq Presario M2000 models in
Sweden/Finland
371693-001
371790-001
373023-001
Wired headset with volume control
65-watt AC adapter
Mini PCI communications module, 802.11b Intel for use in most
of the world
373024-001
373025-001
373026-001
373047-001
Mini PCI communications module, 802.11b Intel for use in the
rest of the world
Mini PCI communications module, 802.11b/g Intel for use in the
rest of the world
Mini PCI communications module, 802.11b/g Intel for use in
most of the world
Mini PCI communications module, 802.11b/g Broadcomm for
use in most of the world
Maintenance and Service Guide
3–19
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
373048-001
Mini PCI communications module, 802.11b/g Broadcomm for
use in the rest of the world
373052-001
373053-001
373522-001
373523-001
373979-001
Processor, Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
(includes thermal pad)
Processor, Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB
(includes thermal pad)
System board, 855GM, for use on full-featured models with
Intel Pentium M processors (includes disk cell RTC battery)
System board, 852GM, for use on full-featured models with
Intel Celeron M processors (includes disk cell RTC battery)
Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
373979-011
373979-021
Power cord for use in Australia and New Zealand
Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden
373979-031
373979-061
373979-081
373979-111
373979-201
373979-AA1
373979-AB1
373979-AD1
Power cord for use in Hong Kong and the United Kingdom
Power cord for use in Italy
Power cord for use in Denmark
Power cord for use in Switzerland
Power cord for use in Brazil
Power cord for use in People’s Republic of China
Power cord for use in Taiwan
Power cord for use in Korea
3–20
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
373979-BB1
376651-001
380032-001
Power cord for use in Israel
Broadcomm Bluetooth Wireless LAN
Processor, Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
(includes thermal pad)
380033-001
380690-001
381062-001
381065-001
Processor, Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
(includes thermal pad)
Processor, Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
(includes thermal pad)
System board, 855, for use on full-featured models with
Intel Pentium M processors (includes disk cell RTC battery)
Display assembly, 15.0-inch, XGA TFT, for use on
HP Pavilion ze2000 models (includes wireless antenna boards
and cables)
381066-001
381068-001
381068-031
Display assembly, 15.0-inch, XGA TFT, for use on
Compaq Presario M2000 models (includes wireless antenna
boards and cables)
Keyboard for use on HP Pavilion ze2000 models in Asia Pacific,
Australia, Canada, Hong Kong, the People’s Republic of China,
and the United States
Keyboard for use on HP Pavilion ze2000 models in
the United Kingdom
381068-041
381068-051
381068-061
381068-071
Keyboard for use on HP Pavilion ze2000 models in Germany
Keyboard for use on HP Pavilion ze2000 models in France
Keyboard for use on HP Pavilion ze2000 models in Italy
Keyboard for use on HP Pavilion ze2000 models in Spain
Maintenance and Service Guide
3–21
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
381068-081
381068-091
381068-111
381068-121
Keyboard for use on HP Pavilion ze2000 models in Denmark
Keyboard for use on HP Pavilion ze2000 models in Norway
Keyboard for use on HP Pavilion ze2000 models in Switzerland
Keyboard for use on HP Pavilion ze2000 models in
French Canada
381068-131
381068-141
381068-151
381068-161
Keyboard for use on HP Pavilion ze2000 models in Portugal
Keyboard for use on HP Pavilion ze2000 models in Turkey
Keyboard for use on HP Pavilion ze2000 models in Greece
Keyboard for use on HP Pavilion ze2000 models in
Latin America
381068-171
Keyboard for use on HP Pavilion ze2000 models in
Saudi Arabia
381068-201
381068-281
381068-331
Keyboard for use on HP Pavilion ze2000 models in Brazil
Keyboard for use on HP Pavilion ze2000 models in Thailand
Keyboard for use on HP Pavilion ze2000 models in Europe and
the Netherlands
381068-A41
381068-AB1
381068-AD1
381068-B71
Keyboard for use on HP Pavilion ze2000 models in Belgium
Keyboard for use on HP Pavilion ze2000 models in Taiwan
Keyboard for use on HP Pavilion ze2000 models in Korea
Keyboard for use on HP Pavilion ze2000 models in
Sweden/Finland
3–22
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
381068-BB1
381394-001
381395-001
381396-001
381397-001
381398-001
381399-001
Keyboard for use on HP Pavilion ze2000 models in Israel
Memory module, 256-MB (266 MHz)
Memory module, 512-MB (266 MHz)
Hard drive, 4200-rpm, 40-GB (includes frame and connector)
Hard drive, 4200-rpm, 60-GB (includes frame and connector)
Hard drive, 4200-rpm, 80-GB (includes frame and connector)
8X DVD-ROM Drive for use on HP Pavilion ze2000 models
(includes bezel)
381400-001
381401-001
381402-001
381403-001
381404-001
382396-001
382397-001
8X DVD-ROM Drive for use on Compaq Presario M2000
models (includes bezel)
24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2000
models (includes bezel)
24X DVD/CD-RW Combo Drive for use on
Compaq Presario M2000 models (includes bezel)
8X DVD RW/R and CD-RW Combo Drive for use on
HP Pavilion ze2000 models (includes bezel)
8X DVD RW/R and CD-RW Combo Drive for use on
Compaq Presario M2000 models (includes bezel)
Top cover for use on HP Pavilion ze2000 models with
full-featured models (includes TouchPad)
Top cover for use on Compaq Presario M2000 models with
full-featured models (includes TouchPad)
Maintenance and Service Guide
3–23
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
382398-001
382399-001
382400-001
Base enclosure for use on HP Pavilion ze2000 models
Base enclosure for use on Compaq Presario M2000 models
Miscellaneous Plastics Kit for use on HP Pavilion ze2000
models
382401-001
Miscellaneous Plastics Kit for use on Compaq Presario M2000
models
382402-001
382403-001
382404-001
382405-001
382406-001
Screw Kit for use on HP Pavilion ze2000 models
Screw Kit For use on Compaq Presario M2000 models
Logo Kit for use on HP Pavilion ze2000 models
Logo Kit for use on Compaq Presario M2000 models
Keyboard cover for use on HP Pavilion ze2000 models
with wireless capability (includes wireless button and light)
382407-001
382408-001
382409-001
Keyboard cover for use on Compaq Presario M2000 models
with wireless capability (includes wireless button and light)
Keyboard cover for use on HP Pavilion ze2000 models without
wireless capability (includes wireless button and light)
Keyboard cover for use on Compaq Presario M2000 models
without wireless capability (includes wireless button and light)
382410-001
382411-001
382412-001
382413-001
Speaker assembly for use on HP Pavilion ze2000 models
Fan (includes thermal pad)
Heat sink (includes thermal pad)
Battery connector board
3–24
Maintenance and Service Guide
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
382414-001
382415-001
Power connector board
LED board for use on HP Pavilion ze2000 models
(includes cable)
382416-001
382417-001
382418-001
382906-001
USB/S-Video controller board
Display hinge brackets for use on HP Pavilion ze2000 models
Hinge covers (for use only on Compaq Presario M2000 models)
Top cover for use on Compaq Presario M2000 models with
defeatured models (includes TouchPad)
382907-001
LED board for use on Compaq Presario M2000 models
(includes cable)
383189-001
383190-001
Speaker assembly for use on Compaq Presario M2000 models
Display hinge brackets for use on Compaq Presario M2000
models
383431-001
383876-001
Processor, Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
(includes thermal pad)
Processor, Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB
(includes thermal pad)
389525-001
390141-001
PC Card assembly
8X DVD RW/R and CD-RW Dual Layer Combo Drive for use
on HP Pavilion ze2000 models (includes bezel)
390142-001
8X DVD RW/R and CD-RW Dual Layer Combo Drive for use
on Compaq Presario M2000 models (includes bezel)
Maintenance and Service Guide
3–25
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Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number
Description
392591-001
Mini PCI communications module, 802.11b/g for use in
the United States
392591-002
394452-001
Mini PCI communications module, 802.11b/g for use in the rest
of the world
Display assembly, 15.0-inch, XGA TFT BrightView, for use on
HP Pavilion ze2000 models (includes wireless antenna boards
and cables)
394455-001
394734-001
398065-001
Top cover for use on HP Pavilion ze2000 models with
defeatured models (includes TouchPad)
Processor, Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
(includes thermal pad)
Battery pack, 6-cell, 4.0 AHr
3–26
Maintenance and Service Guide
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4
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■
■
■
■
■
Magnetic screwdriver
Phillips P0 screwdriver
5.0-mm socket for system board locks
Flat-bladed screwdriver
Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
Maintenance and Service Guide
4–1
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Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
the subassembly (and all accompanying s) away from the work
area to prevent damage.
✎
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2
Maintenance and Service Guide
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Removal and Replacement Preliminaries
4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■
Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■
■
■
Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■
■
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■
Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■
■
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide
4–3
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Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4
Maintenance and Service Guide
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Removal and Replacement Preliminaries
4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■
■
■
■
■
■
■
To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
Place items on a grounded surface before removing items
from their containers.
Always be properly grounded when touching a sensitive
component or assembly.
Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
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Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■
■
■
■
■
■
Cover the workstation with approved static-shielding material
(refer to Table 4-2, “Static-Shielding Materials”).
Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
When using fixtures must directly contact dissipative surfaces,
use fixtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■
■
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or
removing connectors or test equipment.
4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■
When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm 10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■
When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
4–6
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Removal and Replacement Preliminaries
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■
■
■
■
■
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of
one megohm resistance
■
Static-dissipative tables or floor mats with hard ties to
the ground
■
■
■
■
■
■
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
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Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event
10%
35,000 V
12,000 V
6,000 V
40%
15,000 V
5,000 V
800 V
55%
7,500 V
3,000 V
400 V
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4-2
Static-Shielding Materials
Material
Use
Voltage Protection Level
1,500 V
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
4–8
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5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are are as many as 63 screws, in 10 different sizes and
types, that may have to be removed, replaced, or loosened when
servicing the computer. Make special note of each screw size and
location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
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Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2
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Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section
Description
# of Screws Removed
5.3
Preparing the Computer for
Disassembly
Battery pack
Hard Drive
0
5.4
2 loosened to remove the hard
4 to disassemble the
hard drive
5.5
5.6
5.7
5.8
Computer Feet
Optical Drive
0
1
Memory Module
2 loosened
1 loosened
Mini PCI Communications
Module
To prevent an unresponsive system and the display of a
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore computer functionality. Then contact
Customer Care.
Ä
5.9
Keyboard Cover
LED Board
2
2
4
5.10
5.11
Keyboard
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Section
Description
# of Screws Removed
5.12
Display Assembly
HP Pavilion ze2000 = 4
Compaq Presario M2000 = 6
5.13
Base Enclosure
HP Pavilion ze2000 = 23
5.14
5.15
5.16
5.17
5.18
5.19
5.20
5.21
5.22
Speaker Assembly
Heat Sink
2
2
2
2
Fan
Processor
Battery Connector Board
Power Connector Board
USB/S-Video Controller Board
Bluetooth Board
System Board
HP Pavilion ze2000 = 2
Compaq Presario M2000 = 3
5–4
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Removal and Replacement Procedures
5.3 Preparing the Computer for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
12-cell, 8.8-AHr
6-cell, 4.4-AHr
6-cell, 4.0-AHr
367760-001
367759-001
398065-001
4. Remove the battery pack by following these steps:
a. Turn the computer upside down with the front panel
toward you.
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Removal and Replacement Procedures
b. Slide and hold the battery release latch 1 to the left.
(The front edge of the battery pack disengages from
the computer.)
c. Lift the front edge of the battery pack 2 and swing
it back.
d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5.4 Hard Drive
Hard Drive Spare Part Number Information
80-GB (4200-rpm; includes frame and connector)
60-GB (4200-rpm; includes frame and connector)
40-GB (4200-rpm; includes frame and connector)
381398-001
381397-001
381396-001
5–6
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1. Position the computer with the rear panel toward you.
2. Loosen the two black PM2.0×5.0 screws 1 that secure the
hard drive cover to the computer.
3. Lift the right side of the cover 2 and swing it to the left.
4. Remove the hard drive cover.
The hard drive cover is included in the Miscellaneous
Plastics Kits, spare part numbers 382400-001 (for use on
HP Pavilion ze2000 models) and 382401-001 (for use on
Compaq Presario M2000 models).
✎
Removing the Hard Drive Cover
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Removal and Replacement Procedures
5. Use the mylar tab 1 on the right side of the hard drive to lift
the right side of the hard drive until it disconnects from the
computer.
6. Remove the hard drive 2 from the hard drive bay.
Removing the Hard
5–8
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Removal and Replacement Procedures
7. Remove the four PM2.5×4.0 screws 1 that secure the hard
drive frame to the hard drive.
8. Remove the hard drive frame frame 2 from the hard drive.
9. Slide the hard drive connector 3 toward you and remove it.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to reassemble and install the
hard drive.
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Removal and Replacement Procedures
5.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Miscellaneous Plastics Kits, spare part numbers
382400-001 (for use on HP Pavilion ze2000 models) and
382401-001 (for use on Compaq Presario M2000 models). The
feet attach to the base enclosure as illustrated below.
Replacing the Computer Feet
5–10
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Removal and Replacement Procedures
5.6 Optical Drive
Optical Drive Spare Part Number Information
For use on HP Pavilion ze2000 models:
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
381399-001
381401-001
381403-001
8X DVD RW/R and CD-RW Dual Layer Combo Drive
390141-001
For use on Compaq Presario M2000 models:
8X DVD-ROM Drive
24X DVD/CD-RW Combo Drive
8X DVD RW/R and CD-RW Combo Drive
8X DVD RW/R and CD-RW Dual Layer Combo Drive
381402-001
381404-001
390142-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the hard drive cover (Section 5.3).
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Removal and Replacement Procedures
3. Remove the PM2.0×6.0 screw 1 that secures the optical
drive to the computer.
The Compaq Presario M2000 optical drive is secured by
one PM2.0×7.0 screw.
✎
4. Insert a thin tool, such as a paper clip 2, into the media tray
release hole. (The optical drive media tray releases from the
optical drive.)
5. Use the media tray frame to slide the optical drive 3 to
the right.
6. Remove the optical drive.
Removing the Optical Drive
Reverse the above procedure to install an optical drive.
5–12
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Removal and Replacement Procedures
2. Loosen the two black PM2.0×5.0 screws 1 that secure the
memory module compartment cover to the computer.
3. Lift the rear edge of the memory module compartment
cover 2 up and swing it toward you.
4. Remove the memory module compartment cover.
The memory module compartment cover is included in the
Miscellaneous Plastics Kits, spare part numbers 382400-001
(for use on HP Pavilion ze2000 models) and 382401-001 (for
use on Compaq Presario M2000 models).
✎
Removing the Memory Module Compartment Cover
5–14
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Removal and Replacement Procedures
5. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The right side
of the module rises away from the computer.)
6. Slide the module 2 away from the socket at an angle.
Memory modules are designed with a notch 3 to prevent
incorrect installation into the memory module socket.
✎
Removing the Memory Module
Reverse the above procedure to install a memory module.
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Removal and Replacement Procedures
5.8 Mini PCI Communications Module
Mini PCI Communications Module
Spare Part Number Information
802.11b/g Broadcomm for use in most of the world
802.11b/g Broadcomm for use in the rest of the world
802.11b Intel for use in most of the world
802.11b Intel for use in the rest of the world
802.11b/g Intel for use in most of the world
802.11b/g Intel for use in the rest of the world
802.11b/g for use in the United States
373047-001
373048-001
373023-001
373024-001
373026-001
373025-001
392591-001
392591-002
802.11b/g for use in the rest of the world
1. Prepare the computer for disassembly (Section 5.3).
5–16
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Removal and Replacement Procedures
2. Loosen the black PM2.0×5.0 screw 1 that secures the
Mini PCI compartment cover to the computer.
3. Lift the rear edge of the Mini PCI compartment cover 2 up
and then swing it toward you.
4. Remove the Mini PCI compartment cover.
The Mini PCI compartment cover is included in the
Miscellaneous Plastics Kits, spare part numbers 382400-001
(for use on HP Pavilion ze2000 models) and 382401-001 (for
use on Compaq Presario M2000 models).
✎
Removing the Mini PCI Compartment Cover
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Removal and Replacement Procedures
Before disconnecting the cables, make note of which wireless
antenna cable is attached to which antenna clip on the Mini
PCI communications module.
✎
5. Disconnect the wireless antenna cables 1 from the Mini PCI
communications module.
6. Spread the two retaining tabs 2 that secure the Mini PCI
communications module to the communications
compartment socket. (The front edge of the board rises up).
7. Remove the wireless communications module 3 by pulling
the board away from the socket at a 45-degree angle.
Mini PCI communications modules are designed with a notch
4 to prevent incorrect installation into the Mini PCI socket.
✎
Removing a Mini PCI Communications Module
Reverse the above procedure to install a Mini PCI
communications module.
5–18
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Removal and Replacement Procedures
5.9 Keyboard Cover
Keyboard Cover Spare Part Number Information
For use on HP Pavilion ze2000 models with wireless capability 382406-001
(includes wireless button and light)
For use on HP Pavilion ze2000 models without wireless
capability (includes wireless button and light)
382408-001
For use on Compaq Presario M2000 models with wireless
capability (includes wireless button and light)
For use on Compaq Presario M2000 models without wireless
capability (includes wireless button and light)
382407-001
382409-001
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer upside down with the rear panel
toward you.
Maintenance and Service Guide
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Removal and Replacement Procedures
3. Remove the two silver PM2.0×5.0 screws that secure the
keyboard cover to the computer.
Removing the Keyboard Cover Screws
5–20
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Removal and Replacement Procedures
4. Turn the computer display-side up with the front panel
toward you.
5. Open the computer as far as possible.
6. Insert a flat blade tool into the keyboard cover notches behind
the f1, f5, f11, and insert keys 1 and lift up until the keyboard
cover 2 disengages from the computer.
7. Remove the keyboard cover.
Removing the Keyboard Cover
Reverse the above procedure to install the keyboard cover.
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Removal and Replacement Procedures
5.10 LED Board
LED Board Spare Part Number Information
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382415-001
382907-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.9).
5–22
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Removal and Replacement Procedures
3. Release the zero insertion force (ZIF) connector to which the
keyboard cable is connected and disconnect the keyboard
cable 1 from the system board.
4. Remove the two PM2.0×3.0 screws 2 that secure the LED
board to the computer.
5. Remove the LED board 3.
Removing the LED Board
Reverse the above procedure to install the LED board.
Maintenance and Service Guide
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Removal and Replacement Procedures
5.11 Keyboard
Keyboard Spare Part Number Information
For use on HP Pavilion ze2000 models in:
Asia Pacific,
381068-001
Greece
Israel
Italy
Korea
381068-151
381068-BB1
381068-061
381068-AD1
381068-091
381068-131
381068-171
381068-071
381068-B71
381068-111
381068-AB1
381068-141
381068-031
Australia, Canada,
Hong Kong, the
People’s Republic
of China, and the
United States
Belgium
Brazil
Denmark
Europe and the
Netherlands
Norway
Portugal
Saudi Arabia
Spain
Sweden/Finland
Switzerland
Taiwan
381068-A41
381068-201
381068-081
381068-331
France
French Canada
Germany
381068-051
381068-121
381068-041
Turkey
The United Kingdom
For use on Compaq Presario M2000 models in:
Denmark
France
French Canada
Europe and the
Netherlands
Italy
Korea
Latin America
367777-081
367777-051
367777-121
367777-331
Norway
Spain
Sweden/Finland
Taiwan
Thailand
367777-091
367777-071
367777-B71
367777-AB1
367777-031
367777-001
367777-061
367777-AD1
367777-161
The United Kingdom
The United States
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.9).
5–24
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Removal and Replacement Procedures
3. Remove the four black PM2.0×4.0 screws that secure the
keyboard to the computer.
Removing the Keyboard Screws
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5–25
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Removal and Replacement Procedures
4. Lift the rear edge of the keyboard and swing it toward you
until it rests on the palm rest.
Releasing the Keyboard
5–26
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Removal and Replacement Procedures
5. Release the zero insertion force (ZIF) connector 1 to which
the keyboard cable is connected and disconnect the keyboard
cable 2 from the system board.
6. Remove the keyboard.
Disconnecting the Keyboard Cable
Reverse the above procedure to install the keyboard.
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Removal and Replacement Procedures
5.12 Display Assembly
Display Assembly Spare Part Number Information
15.0-inch, XGA TFT BrightView, for use on HP Pavilion ze2000 394452-001
models
15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models
(includes wireless antenna boards and cables)
381065-001
15.0-inch, XGA TFT, for use on Compaq Presario M2000
models (includes wireless antenna boards and cables)
381066-001
Display hinge brackets (not illustrated)
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382417-001
383190-001
Hinge covers (not illustrated; for use only on Compaq Presario
M2000 models)
382418-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Memory module compartment cover (Section 5.7)
b. Mini PCI compartment cover (Section 5.8)
c. Keyboard cover (Section 5.9)
d. Keyboard (Section 5.11)
5–28
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Removal and Replacement Procedures
2. Turn the computer upside down, with the front panel
toward you.
3. Disconnect the wireless antenna cables from the Mini PCI
communications module 1.
4. Remove the cables from the clip 2 in the base enclosure.
Disconnecting and Removing the Wireless Antenna Cables
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Removal and Replacement Procedures
5. Turn the computer display-side up with the front toward you.
6. Open the display.
7. Disconnect the display cable 1 from the system board.
8. Remove the wireless antenna cables 2 from the clips in the
top cover.
Disconnecting the Display Cables
5–30
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Removal and Replacement Procedures
CAUTION: Support the display assembly when removing the following
screws. Failure to follow this caution can result in damage to the
display assembly.
Ä
Steps 9 and 10 apply only to HP Pavilion ze2000 models. See
steps 11 and 12 in this section for information on removing the
display assembly on Compaq Presario M2000 models.
✎
9. Remove the four PM2.0×6.0 screws 1 that secure the display
assembly to the computer.
10. Remove the display assembly 2.
Removing the Display Assembly Screws,
HP Pavilion ze2000 Models Only
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Removal and Replacement Procedures
CAUTION: Support the display assembly when removing the following
Ä
screws. Failure to follow this caution can result in damage to the
display assembly.
Steps 11 and 12 apply only to Compaq Presario M2000
models.
✎
11. Remove the six PM2.0×6.0 screws 1 that secure the display
assembly to the computer.
12. Remove the display assembly 2.
Removing the Display Assembly,
Compaq Presario M2000 Models Only
Reverse the above procedure to install the display assembly.
5–32
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5.13 Base Enclosure
Base Enclosure Spare Part Number Information
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
382399-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
c. Memory module compartment cover (Section 5.7)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
2. Position the computer with the front panel toward you.
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Steps 3 through 5 apply only to HP Pavilion ze2000 models.
See steps 6 through 8 in this section for information on
removing the base enclosure screws on Compaq Presario
M2000 models.
✎
3. Remove the three PM2.0×6.0 screws 1 and the two black
PM2.0×4.0 screws 2 that secure the base enclosure to the
computer.
Removing the Base Enclosure Screws, Part 1,
HP Pavilion ze2000 Models Only
5–34
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Removal and Replacement Procedures
4. Turn the computer upside down, with the front panel
toward you.
5. Remove the following:
1 Five PM2.0×16.0 screws that secure the base enclosure
the computer
2 Seven PM2.0×6.0 screws that secure the base enclosure
the computer
3 Six silver PM2.0×5.0 screws that secure the base enclosure
the computer
Removing the Base Enclosure Screws, Part 2,
HP Pavilion ze2000 Models Only
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Removal and Replacement Procedures
Steps 6 through 8 apply only to Compaq Presario M2000
models.
✎
6. Remove the six PM2.0×7.0 screws 1 and the silver
PM2.0×5.0 screw 2 that secure the base enclosure to
the computer.
Removing the Base Enclosure Screws, Part 1,
Compaq Presario M2000 Models Only
5–36
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Removal and Replacement Procedures
7. Turn the computer upside down, with the front panel
toward you.
8. Remove the three black PM2.0×4.0 screws 1 and the fifteen
PM2.0×7.0 screws 2 that secure the base enclosure to the
computer.
Removing the Base Enclosure Screws, Part 2,
Compaq Presario M2000 Models Only
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Removal and Replacement Procedures
Steps 9 and 10 apply to both HP Pavilion ze2000 and
Compaq Presario M2000 models.
✎
9. Lift the rear edge of the base enclosure 1 until it disengages
from the computer.
10. Slide the base enclosure 2 back and remove it.
Removing the Base Enclosure
Reverse the above procedure to install the base enclosure.
5–38
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Removal and Replacement Procedures
5.14 Speaker Assembly
Speaker Assembly Spare Part Number Information
For use on HP Pavilion ze2000 models
For use on Compaq Presario M2000 models
383189-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
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Removal and Replacement Procedures
2. Disconnect the speaker cable 1 from the system board.
3. Lift the speaker 2 straight up to remove it from the top cover.
Removing the Speaker Assembly
Reverse the above procedure to install the speaker assembly.
5–40
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Removal and Replacement Procedures
5.15 Heat Sink
Heat Sink Spare Part Number Information
Heat sink (includes thermal pad)
382412-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
2. Turn the computer upside down with the front panel
toward you.
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Removal and Replacement Procedures
3. Disconnect the fan cable 1 from the system board.
4. Remove the three silver PM2.0×4.0 screws 2 that secure the
heat sink to the top cover.
5. Remove the heat sink 3.
Removing the Heat Sink
Reverse the above procedure to install the heat sink.
5–42
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Removal and Replacement Procedures
5.16 Fan
Fan Spare Part Number Information
Fan (includes thermal pad)
382411-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
i. Heat sink (Section 5.15)
2. Turn the heat sink upside down with the front panel
toward you.
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Removal and Replacement Procedures
3. Remove the two silver PM2.0×4.0 screws 1 that secure the
fan to the heat sink.
4. Remove the fan 2.
Removing the Fan
Reverse the above procedure to install the fan.
5–44
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Removal and Replacement Procedures
5.17 Processor
Processor Spare Part Number Information
Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB
Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB
Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
373053-001
373052-001
367771-001
383431-001
380690-001
Intel Celeron M 380 (1.6-GHz) with 400-MHz FSB
Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB
Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB
397344-001
383876-001
394734-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
i. Heat sink (Section 5.15)
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Removal and Replacement Procedures
2. Turn the processor locking screw 1 one-quarter turn
counterclockwise until you feel a click.
3. Lift the processor 2 straight up and remove it.
The gold triangle 3 on the processor should be aligned in the
front right corner when you install the processor.
✎
Removing the Processor
Reverse the above procedure to install a processor.
5–46
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Removal and Replacement Procedures
5.18 Battery Connector Board
Battery Connector Board Spare Part Number Information
Battery connector board
382413-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
2. Turn the top cover top-side up with the front panel
toward you.
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Removal and Replacement Procedures
3. Remove the silver PM2.0×4.0 screw that secures the battery
connector board to the top cover.
Removing the Battery Connector Board Screw
5–48
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Removal and Replacement Procedures
4. Turn the top cover upside down, with the front panel
toward you.
5. Remove the silver PM2.0×4.0 screw 1 that secures the
battery connector board to the top cover.
6. Slide the battery connector board 2 toward the rear panel
until it disconnects from the system board.
7. Remove the battery connector board 3.
Removing the Battery Connector Board
Reverse the above procedure to install the the battery connector
board.
Maintenance and Service Guide
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Removal and Replacement Procedures
5.19 Power Connector Board
Power Connector Board Spare Part Number Information
Power connector board
382414-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
5–50
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Removal and Replacement Procedures
2. Remove the two silver PM2.0×4.0 screws 1 that secure the
power connector board to the top cover.
3. Slide the power connector board 2 toward the rear panel
until it disconnects it from the system board.
4. Remove the power connector board 3.
Removing the Power Connector Board
Reverse the above procedure to install the power connector
board.
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Removal and Replacement Procedures
5.20 USB/S-Video Controller Board
This section applies only to full-featured models.
✎
USB/S-Video Controller Board
Spare Part Number Information
USB/S-Video controller board
382416-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
5–52
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Removal and Replacement Procedures
2. Remove the silver PM2.0×4.0 screw 1 that secures the
USB/S-Video controller board to the top cover.
3. Lift up on the right side of the board 2 to disconnect it from
the system board.
4. Remove the USB/S-Video controller board.
Removing the USB/S-Video Controller Board
Reverse the above procedure to install the USB/S-Video
controller board.
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Removal and Replacement Procedures
5.21 Bluetooth Board
This section applies only to full-featured models.
✎
Bluetooth Board Spare Part Number Information
Broadcomm Bluetooth board
376651-001
1. Prepare the computer for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
d. Mini PCI compartment cover (Section 5.8)
e. Keyboard cover (Section 5.9)
f. Keyboard (Section 5.11)
g. Display assembly (Section 5.12)
h. Base enclosure (Section 5.13)
2. Turn the USB/S-Video controller board upside down with the
USB port away from you.
5–54
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Removal and Replacement Procedures
3. Remove the two PM1.5×3.5 screws 1 that secure the
Bluetooth board to the USB/S-Video controller board.
4. Disconnect the Bluetooth board cable 2 from the
USB/S-Video controller board.
5. Remove the Bluetooth board 3.
Removing the Bluetooth Board
Reverse the above procedure to install the Bluetooth board.
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Removal and Replacement Procedures
5.22 System Board
System Board Spare Part Number Information
855, for use on full-featured models with Intel Pentium M
processors (includes a disk cell RTC battery)
381062-001
373522-001
373523-001
389525-001
855GM, for use on full-featured models with Intel Pentium M
processors
852GM, for use on defeatured models with Intel Celeron M
processors
PC Card assembly
All system board spares kits include a disk cell RTC battery.
✎
✎
components are removed from the defective system board and
installed on the replacement system board:
■
■
■
■
Memory modules (Section 5.7)
Mini PCI communications module (Section 5.8)
Heat sink (Section 5.15)
Processor (Section 5.17)
5–56
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Removal and Replacement Procedures
1. Prepare the computer for disassembly (Section 5.3) and
remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.6)
c. Keyboard cover (Section 5.9)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.12)
f. Base enclosure (Section 5.13)
g. Speaker assembly (Section 5.14)
h. Battery connector board (Section 5.18)
i. Power connector board (Section 5.19)
j. USB/S-Video controller board (Section 5.20)
2. Turn the top cover top-side up, with the front panel
toward you.
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Removal and Replacement Procedures
3. Release the ZIF connector 1 to which the TouchPad cable is
connected and disconnect the cable 2 from the system board.
Disconnecting the TouchPad Cable
5–58
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Removal and Replacement Procedures
4. Turn the top cover upside down with the front toward you.
Step 5 applies only to HP Pavilion ze2000 models. See step 6
in this section for information on removing the system board
screws on Compaq Presario M2000 models.
✎
5. Remove the two silver PM2.0×4.0 screws that secure the
system board to the top cover.
Removing the System Board Screws, HP Pavilion ze2000
Models Only
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Removal and Replacement Procedures
Step 6 applies only to Compaq Presario M2000 models.
✎
6. Remove the three silver PM2.0×4.0 screws that secure the
system board to the top cover.
Removing the System Board Screws,
Compaq Presario M2000 Models Only
5–60
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Removal and Replacement Procedures
7. Flex the left edge of the top cover 1 out until the 1394
connector 2 disengages from the top cover.
8. Lift the left side of the system board 3 until the 1394
connector is clear.
9. Flex the front edge of the top cover 4 until the audio
connectors 5 and LED section 6 of the system board
disengage from the top cover.
Releasing the System Board
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Removal and Replacement Procedures
10. Slide the system board to the left at an angle and remove it.
Removing the System Board
Reverse the above procedure to install the system board.
5–62
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6
Specifications
This chapter provides physical and performance specifications.
Table 6-1
Computer
Dimensions
HP Pavilion ze2000
Height (varies from front to back) 3.01 cm to 3.86 cm 1.19 in to 1.52 in
23.46 cm
33.40 cm
9.24 in
13.15 in
Width
Depth
Compaq Presario M2000
Height (varies from front to back) 3.29 cm to 3.89 cm 1.30 in to 1.53 in
Width
Depth
23.06 cm
33.40 cm
9.08 in
13.15 in
Weight (varies by configuration)
HP Pavilion ze2000
Compaq Presario M2000
2.44 kg
2.39 kg
5.38 lb
5.26 lb
Stand-alone power requirements
Operating voltage
Operating current
18.5V dc @ 3.5 A - 65 W
3.5 A
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Specifications
Table 6-1
Computer (Continued)
Temperature
Operating
Nonoperating
10°C to 35°C
-20°C to 60°C
50°F to 95°F
-4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%, 38.7°C (101.6°F) maximum
wet bulb temperature
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
-15 m to 3,048 m
-15 m to 12,192 m -50 ft to 40,000 ft
-50 ft to 10,000 ft
Shock
Operating
Nonoperating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Random Vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz,
0.25 oct/min sweep rate
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz,
0.5 oct/min sweep rate
Applicable product safety standards specify thermal limits for plastic
surfaces. The computer operates well within this range of temperatures.
✎
6–2
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Specifications
Table 6-2
15.0-inch, XGA, Display
Dimensions
Height
Width
Diagonal
22.9 cm
30.0 cm
38.1 cm
9.0 in
11.8 in
15.0 in
Number of colors
Contrast ratio
Brightness
Up to 16.8 million
250:1
150 nits typical
Pixel resolution
Pitch
Format
0.264 × 0.264 mm
1024 × 768
Configuration
RGB vertical stripe
Backlight
Edge lit
80 × 25
Character display
Total power consumption
Viewing angle
5.5 W
+/-35° horizontal, +15/-35° vertical
typical
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Specifications
Table 6-3
Hard Drives
80-GB*
60-GB*
40-GB*
Dimensions
Height
Width
Weight
9.5 mm
70 mm
99 g
9.5 mm
70 mm
102 g
9.5 mm
70 mm
99 g
Interface type
ATA-5
ATA-5
ATA-5
Transfer rate
Synchronous (maximum)
100 MB/sec 100 MB/sec 100 MB/sec
ATA security ATA security ATA security
Security
Seek times (typical read, including setting)
Single track
Average
Maximum
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
†
Logical blocks
156,301,488 117,210,240 78,140,160
4200 rpm 4200 rpm 4200 rpm
5°C to 55°C (41°F to 131°F)
Disc rotational speed
Operating temperature
Certain restrictions and exclusions apply. Consult Customer Care
for details.
✎
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual
capacity is less.
†
Actual drive specifications may differ slightly.
6–4
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Specifications
Table 6-4
Primary 6-cell, Li-Ion Battery Pack
Dimensions
Height
Width
Depth
Weight
2.00 cm
9.40 cm
13.40 cm
0.34 kg
0.79 in
3.70 in
5.28 in
0.75 lb
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
11.1 V
4.4 Ah
48 Wh
Temperature
Operating
Nonoperating
5°C to 45°C
0°C to 60°C
41°F to 113°F
32°F to 140°F
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Specifications
Table 6-5
24X DVD/CD-RW Combo Drive
Applicable disc
Read:
Write:
CD-R and CD-RW
DVD-R, DVD-RW,
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2,
Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single and
multisession)
CD-Bridge
Center hole diameter
Disc diameter
1.5 cm (0.59 in)
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
6–6
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Specifications
Table 6-5
24X DVD/CD-RW Combo Drive (Continued)
Disc thickness
1.2 mm (0.047 in)
0.74 µm
Track pitch
Access time
CD media
DVD media
Random
Full stroke
< 110 ms
< 210 ms
< 130 ms
< 225 ms
Audio output level
Cache buffer
Line-out, 0.7 V rms
2 MB
Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
Multiword DMA mode 2 16.6 MB/s
Startup time
Stop time
< 15 seconds
< 6 seconds
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Specifications
Table 6-6
8X DVD RW/R and CD-RW Combo Drive
Applicable disc
Read:
Write:
DVD-R, DVD-RW,
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-R and CD-RW
DVD-R and
DVD-RW
CD-ROM (Mode 1
and 2)
CD Digital Audio
CD-XA ready (Mode
2, Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single
and multisession)
CD-Bridge
Center hole diameter
Disc diameter
1.5 cm (0.59 in)
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
6–8
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Specifications
Table 6-6
8X DVD RW/R and CD-RW Combo Drive (Continued)
Disc thickness
1.2 mm (0.047 in)
0.74 µm
Track pitch
Access time
CD
DVD
Random
Full stroke
< 175 ms
< 285 ms
< 230 ms
< 335 ms
Audio output level
Cache buffer
Audio-out, 0.7 Vrms
2 MB
Data transfer rate
CD-R (16X)
CD-RW (8X)
CD-ROM (24X)
DVD (8X)
DVD-R (4X)
2,400 KB/s (150 KB/s at 1X CD rate)
1,200 KB/s (150 KB/s at 1X CD rate)
3,600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
5,400 KB/s (1,352 KB/s at 1X DVD rate)
2,700 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s
DVD-RW (2X)
Multiword DMA mode 2
Startup time
Stop time
< 15 seconds
< 6 seconds
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Specifications
Table 6-7
8X DVD-ROM Drive
Applicable disc
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single and multisession)
CD-Bridge
Center hole diameter
Disc diameter
1.5 cm (0.59 in)
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
Disc thickness
1.2 mm (0.047 in)
6–10
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Specifications
Table 6-7
8X DVD-ROM Drive (Continued)
0.74 µm
Track pitch
Access time
CD media
DVD media
Random
Full stroke
< 100 ms
< 175 ms
< 125 ms
< 225 ms
Audio output level
Cache buffer
Line-out, 0.7 V rms
512 KB
Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
Multiword DMA mode 2 16.6 MB/s
Startup time
Stop time
< 10 seconds
< 3 seconds
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Specifications
Table 6-8
24X CD-ROM Drive
Applicable disc
Applicable disc CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single/multisession)
CD-Bridge
Center hole diameter
Disc diameter
1.5 cm (0.59 in)
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
Disc thickness
Track pitch
1.2 mm (0.047 in)
1.6 µm
Access time
CD media
DVD media
Random
Full stroke
< 110 ms
< 220 ms
< 125 ms
< 225 ms
Audio output level
Cache buffer
Line-out, 0.7 V rms
128 KB/s
Data transfer rate
CD-R (24X)
3600 KB/s (150 KB/s at 1X CD rate)
Multiword DMA mode 2 16.6 MB/s
Startup time
Stop time
< 8 seconds
< 4 seconds
6–12
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Specifications
Table 6-9
System DMA
Hardware DMA
DMA0
System Function
n/a
DMA1*
DMA2*
DMA3
n/a
n/a
n/a
DMA4
Direct memory access controller
Available for PC Card
Not assigned
DMA5*
DMA6
DMA7
Not assigned
*PC Card controller can use DMA 1, 2, or 5.
Table 6-10
System Interrupts
Hardware IRQ
IRQ0
System Function
System timer
IRQ1
Standard 101-/102-Key or Microsoft Natural Keyboard
Cascaded
IRQ2
IRQ3
Intel 82801DB/DBM USB2 Enhanced Host
Controller—24CD
IRQ4
COM1
IRQ5*
Conexant AC—Link Audio
Intel 82801DB/DBM SMBus Controller—24C3
Data Fax Modem with SmartCP
IRQ6
Diskette drive
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Specifications
Table 6-10
System Interrupts (Continued)
IRQ7*
IRQ8
Parallel port
System CMOS/real-time clock
Microsoft ACPI-compliant system
IRQ9*
IRQ10*
Intel USB UHCI controller—24C2
Intel 82852/82855 GM/GME Graphic Controller
Realtek RTL8139 Family PCI fast Ethernet Controller
IRQ11
Intel USB EHCI controller—24CD
Intel USB UHCI controller—24C4
Intel USB UHCI controller—24C7
Intel Pro/Wireless 2200BG
TI OHCI 1394 host controller
TI PCI1410 cardbus controller
IRQ12
IRQ13
IRQ14
IRQ15
Synaptics PS/2 TouchPad
Numeric data processor
Primary IDE channel
Secondary IDE channel
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.
PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
✎
6–14
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Specifications
Table 6-11
System I/O Addresses
I/O Address (hex)
000 - 00F
010 - 01F
020 - 021
022 - 024
025 - 03F
02E - 02F
040 - 05F
044 - 05F
060
System Function (shipping configuration)
DMA controller no. 1
Unused
Interrupt controller no. 1
Opti chipset configuration registers
Unused
87334 “Super I/O” configuration for CPU
Counter/timer registers
Unused
Keyboard controller
Port B
061
062 - 063
064
Unused
Keyboard controller
Unused
065 - 06F
070 - 071
072 - 07F
080 - 08F
090 - 091
092
NMI enable/RTC
Unused
DMA page registers
Unused
Port A
093 - 09F
0A0 - 0A1
Unused
Interrupt controller no. 2
Maintenance and Service Guide
6–15
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Specifications
Table 6-11
System I/O Addresses (Continued)
I/O Address (hex)
0A2 - 0BF
0C0 - 0DF
0E0 - 0EF
0F0 - 0F1
0F2 - 0FF
100 - 16F
170 - 177
178 - 1EF
1F0 - 1F7
1F8 - 200
201
System Function (shipping configuration)
Unused
DMA controller no. 2
Unused
Coprocessor busy clear/reset
Unused
Unused
Secondary fixed disk controller
Unused
Primary fixed disk controller
Unused
Joystick (decoded in ESS1688)
Unused
202 - 21F
220 - 22F
230 - 26D
26E - 26
Entertainment audio
Unused
Unused
278 - 27F
280 - 2AB
2A0 - 2A7
2A8 - 2E7
2E8 - 2EF
Unused
Unused
Unused
Unused
Reserved serial port
6–16
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Specifications
Table 6-11
System I/O Addresses (Continued)
I/O Address (hex)
System Function (shipping configuration)
2F0 - 2F7
2F8 - 2FF
300 - 31F
320 - 36F
370 - 377
378 - 37F
380 - 387
388 - 38B
38C - 3AF
3B0 - 3BB
3BC - 3BF
3C0 - 3DF
3E0 - 3E1
3E2 - 3E3
3E8 - 3EF
3F0 - 3F7
3F8 - 3FF
CF8 - CFB
CFC - CFF
Unused
Infrared port
Unused
Unused
Secondary diskette drive controller
Parallel port (LPT1/default)
Unused
FM synthesizer—OPL3
Unused
VGA
Reserved (parallel port/no EPP support)
VGA
PC Card controller in CPU
Unused
Internal modem
“A” diskette controller
Serial port (COM1/default)
PCI configuration index register (PCIDIVO-1)
PCI configuration data register (PCIDIVO-1)
Maintenance and Service Guide
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Specifications
Table 6-12
System Memory Map
Size
Memory Address
System Function
Base memory
Video memory
Video BIOS
640 KB
128 KB
48 KB
160 KB
64 KB
15 MB
58 MB
58 MB
2 MB
00000000-0009FFFF
000A0000-000BFFFF
000C0000-000CBFFF
000C8000-000E7FFF
000E8000-000FFFFF
00100000-00FFFFFF
01000000-047FFFFF
04800000-07FFFFFF
08000000-080FFFFF
08200000-FFFEFFFF
FFFF0000-FFFFFFFF
Unused
System BIOS
Extended memory
Super extended memory
Unused
Video memory (direct access)
Unused
4 GB
64 KB
System BIOS
6–18
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Connector Pin Assignments
Table A-3
S-Video-Out
Pin
1
Signal
Pin
5
Signal
S-VHS color (C) signal
Composite video signal
TV-CD
2
6
S-VHS intensity ground
Composite video ground
3
S-VHS intensity (Y) signal
S-VHS color ground
7
4
Maintenance and Service Guide
A–3
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Connector Pin Assignments
Table A-4
External Monitor
Pin
1
Signal
Pin
9
Signal
Red analog
Green analog
Blue analog
Not connected
Ground
+5 VDC
2
10
11
12
13
14
15
Ground
3
Monitor detect
DDC 2B data
Horizontal sync
Vertical sync
DDC 2B clock
4
5
6
Ground analog
Ground analog
Ground analog
7
8
A–4
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Connector Pin Assignments
Table A-6
Audio-In (Microphone)
Pin
1
Signal
Pin
Signal
Audio signal in
Audio signal in
3
Ground
2
Table A-7
Audio-Out (Headphone)
Pin
1
Signal
Pin
Signal
Audio out, left channel
Audio out, right channel
3
Ground
2
A–6
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B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the computer permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the computer meets the
requirements for use in the country where the equipment
is purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the computer is used.
Maintenance and Service Guide
B–1
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Power Cord Set Requirements
General Requirements
The requirements listed below are applicable to all countries.
■
■
The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the
country where the power cord set will be used.
■
■
The power cord sets must have a minimum current capacity
of 10 amps and a nominal voltage rating of 125 or 250 V AC,
as required by each country’s power system.
The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the computer.
B–2
Maintenance and Service Guide
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Power Cord Set Requirements
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country/Region
Accredited Agency
EANSW
OVE
Applicable Note Number
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
1
1
1
2
1
1
1
1
1
3
CEBC
CSA
DEMKO
FIMKO
UTE
VDE
IMQ
Japan
METI
NOTES:
✎
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
Maintenance and Service Guide
B–3
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Power Cord Set Requirements
3-Conductor Power Cord Set Requirements (Continued)
Country/Region
Korea
Accredited Agency
Applicable Note Number
EK
4
1
1
5
The Netherlands
Norway
KE A
NEMKO
CCC
People’s Republic
of China
Sweden
SEMKO
SEV
BSMI
BSI
1
1
4
1
2
Switzerland
Taiwan
United Kingdom
United States
UL
NOTES:
✎
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
B–4
Maintenance and Service Guide
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C
Screw Listing
This appendix provides specification and reference information
for the screws used in the computer. All screws listed in this
appendix are available in the Miscellaneous Screw Kits, spare
part numbers 382402-001 (for use on HP Pavilion ze2000
models) and 382403-001 (for use on Compaq Presario M2000
models).
Table C-1
Phillips PM2.5×4.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Silver
4
4.0 mm
2.5 mm
4.0 mm
Where used:
4 screws that secure the hard drive frame to the hard drive (documented in
Section 5.3)
Phillips PM2.5×4.0 Screw Locations
Maintenance and Service Guide
C–1
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Screw Listing
Table C-2
Black Phillips PM2.0×5.0 Screw
Head
Qty.
Length
Thread
Width
mm
Black
5
5.0 mm
2.0 mm
4.0 mm
Where used:
1 Two screws that secure the hard drive cover to the computer (screws
are captured on the cover by C clips; documented in Section 5.3)
2 Two screws that secure the memory module compartment cover to
the computer (screws are captured on the cover by C clips; documented in
Section 5.7)
3 One screw that secures the Mini PCI compartment cover to the computer
(screw is captured on the cover by C clips; documented in Section 5.8)
Black Phillips PM2.0×5.0 Screw Locations
C–2
Maintenance and Service Guide
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Screw Listing
Table C-3
Phillips PM2.0×6.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Black
22
6.0 mm
2.0 mm
4.0 mm
Where used:
1 One screw that secures the optical drive to the computer (documented in
Section 5.6)
2 Seven screws that secure the base enclosure on the HP Pavilion ze2000
computer(documented in Section 5.13)
Phillips PM2.0×6.0 Screw Locations
Maintenance and Service Guide
C–3
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Screw Listing
Table C-3
Phillips PM2.0×6.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
22
6.0 mm
2.0 mm
4.0 mm
Where used:
1 One screw that secures the keyboard to the computer (documented in
Section 5.11)
2 Four screws that secure the display assembly on the HP Pavilion ze2000
(documented in Section 5.12)
Phillips PM2.0×6.0 Screw Locations
C–4
Maintenance and Service Guide
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Screw Listing
Table C-3
Phillips PM2.0×6.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
22
6.0 mm
2.0 mm
4.0 mm
Where used:
6 screws that secure the display assembly on the Compaq Presario M2000
(documented in Section 5.12)
Phillips PM2.0×6.0 Screw Locations
Maintenance and Service Guide
C–5
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Screw Listing
Table C-3
Phillips PM2.0×6.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
22
6.0 mm
2.0 mm
4.0 mm
Where used:
3 screws that secure the base enclosure to the computer (documented in
Section 5.13)
Phillips PM2.0×6.0 Screw Locations
C–6
Maintenance and Service Guide
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Screw Listing
Table C-4
Phillips PM2.0×7.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Black
18
7.0 mm
2.0 mm
4.0 mm
Where used:
One screw that secures the optical drive on the Compaq Presario M2000
(documented in Section 5.6)
Phillips PM2.0×7.0 Screw Location
Maintenance and Service Guide
C–7
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Screw Listing
Table C-4
Phillips PM2.0×7.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
18
7.0 mm
2.0 mm
4.0 mm
Where used:
2 screws that secure the base enclosure on the Compaq Presario M2000
(documented in Section 5.13)
Phillips PM2.0×7.0 Screw Locations
C–8
Maintenance and Service Guide
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Screw Listing
Table C-4
Phillips PM2.0×7.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
18
7.0 mm
2.0 mm
4.0 mm
Where used:
15 screws that secure the base enclosure on the Compaq Presario M2000
(documented in Section 5.13)
Phillips PM2.0×7.0 Screw Locations
Maintenance and Service Guide
C–9
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Screw Listing
Table C-5
Silver Phillips PM2.0×5.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Silver
9
5.0 mm
2.0 mm
4.0 mm
Where used:
1 Two screws that secure the keyboard cover to the computer (documented in
Section 5.11)
2 Six screws that secure the base enclosure on the HP Pavilion ze2000
(documented in Section 5.13)
Silver Phillips PM2.0×5.0 Screw Locations
C–10
Maintenance and Service Guide
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Screw Listing
Table C-5
Silver Phillips PM2.0×5.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Silver
9
5.0 mm
2.0 mm
4.0 mm
Where used:
One screw that secures the base enclosure to the computer (documented in
Section 5.13)
Silver Phillips PM2.0×5.0 Screw Location
Maintenance and Service Guide
C–11
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Screw Listing
Table C-6
Phillips PM2.0×3.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Silver
2
3.0 mm
2.0 mm
4.0 mm
Where used:
2 screws that secure the LED board to the computer (documented in
Section 5.10)
Phillips PM2.0×3.0 Screw Locations
C–12
Maintenance and Service Guide
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Screw Listing
Table C-7
Black Phillips PM2.0×4.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Black
8
4.0 mm
2.0 mm
4.0 mm
Where used:
3 screws that secure the keyboard to the computer (documented in
Section 5.11)
Black Phillips PM2.0×4.0 Screw Locations
Maintenance and Service Guide
C–13
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Screw Listing
Table C-7
Black Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
8
4.0 mm
2.0 mm
4.0 mm
Where used:
2 screws that secure the base enclosure to the computer (documented in
Section 5.13)
Black Phillips PM2.0×4.0 Screw Locations
C–14
Maintenance and Service Guide
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Screw Listing
Table C-7
Black Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Black
8
4.0 mm
2.0 mm
4.0 mm
Where used:
3 screws that secure the base enclosure on the Compaq Presario M2000
(documented in Section 5.13)
Black Phillips PM2.0×4.0 Screw Locations
Maintenance and Service Guide
C–15
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Screw Listing
Table C-8
Phillips PM2.0×16.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Black
5
16.0 mm 2.0 mm
4.0 mm
Where used:
5 screws that secure the base enclosure on the HP Pavilion ze2000
(documented in Section 5.13)
Phillips PM2.0×16.0 Screw Locations
C–16
Maintenance and Service Guide
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Screw Listing
Table C-9
Silver Phillips PM2.0×4.0 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Silver
16
2.0 mm
4.0 mm
Where used:
1 Three screws that secure the heat sink on the HP Pavilion ze2000
(documented in Section 5.15)
2 One screw that secures the battery connector board to the computer
(documented in Section 5.18)
3 Two screws that secure the power connector board to the computer
(documented in Section 5.19)
4 Two screws that secure the USB/S-Video controller board to the computer
(documented in Section 5.20)
Silver Phillips PM2.0×4.0 Screw Locations
Maintenance and Service Guide
C–17
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Screw Listing
Table C-9
Silver Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Silver
16
4.0 mm
2.0 mm
4.0 mm
Where used:
2 screws that secure the fan to the heat sink (documented in Section 5.16)
Silver Phillips PM2.0×4.0 Screw Locations
C–18
Maintenance and Service Guide
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Screw Listing
Table C-9
Silver Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Silver
16
4.0 mm
2.0 mm
4.0 mm
Where used:
One screw that secures the battery connector board to computer (documented
in Section 5.18)
Silver Phillips PM2.0×4.0 Screw Location
Maintenance and Service Guide
C–19
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Screw Listing
Table C-9
Silver Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Silver
16
4.0 mm
2.0 mm
4.0 mm
Where used:
2 screws that secure the system board on the HP Pavilion ze2000 (documented
in Section 5.22)
Silver Phillips PM2.0×4.0 Screw Locations
C–20
Maintenance and Service Guide
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Screw Listing
Table C-9
Silver Phillips PM2.0×4.0 Screw (Continued)
Head
Color
Qty.
Length
Thread
Width
mm
Silver
16
4.0 mm
2.0 mm
4.0 mm
Where used:
3 screws that secure the system board on the Compaq Presario M2000
(documented in Section 5.22)
Silver Phillips PM2.0×4.0 Screw Locations
Maintenance and Service Guide
C–21
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Screw Listing
Table C-10
PhillipsPM1.5×3.5 Screw
Head
Color
Qty.
Length
Thread
Width
mm
Silver
2
3.5 mm
1.5 mm
3.0 mm
Where used:
2 screws that secure the Bluetooth board to the computer (documented in
Section 5.21)
Phillips PM1.5×3.5 Screw Locations
C–22
Maintenance and Service Guide
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Index
1394 port 1–11, 1–13
battery light 1–7, 1–9
battery pack
removal 5–5
spare part numbers 3–11,
3–18, 3–26, 5–5
specifications 6–5
1–28, 1–30
6-in-1 Digital Media Reader
light 1–11, 1–13, 1–25, 1–27
6-in-1 Digital Media Reader
slot 1–11, 1–13
A
AC adapter, spare part number
3–17, 3–19
Bluetooth board
arrow keys 1–21, 1–23
audio troubleshooting 2–23
audio-in jack
location 1–7, 1–9
pin assignments A–6
audio-out jack
removal 5–54
3–21, 5–54
1–30
location 1–7, 1–9
pin assignments A–6
cables, service considerations
caps lock key 1–21, 1–23
caps lock light 1–24, 1–26
components
B
base enclosure
removal 5–33
3–24, 5–33
front 1–6, 1–8
keyboard 1–20, 1–22
left-side 1–14, 1–16
rear 1–16, 1–18, 1–19
right-side 1–10, 1–12
top 1–24, 1–26
battery bay 1–18, 1–19, 1–28,
1–30
battery connector board
removal 5–47
spare part number 3–9,
3–24, 5–47
Maintenance and Service Guide
Index–1
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Index
computer feet
illustrated 3–12
locations 5–10
Computer Setup
Advanced Menu 2–5
File Menu 2–4
specifications 6–3
5–28
DMA specifications 6–13
OS loading problems 2–22
precautions 4–3
overview 2–1
Security Menu 2–4
Tools Menu 2–5
Computer Setup defaults 2–3
computer specifications 6–1
connector pin assignments
audio-in A–6
audio-out A–6
external monitor A–4
headphone A–6
microphone A–6
modem A–5
monitor A–4
network A–2
spare part number 3–11,
RJ-11 A–5
specifications 6–6
RJ-45 A–2
DVD RW/R and CD-RW
Combo Drive
S-Video-out A–3
UniversalSerialBus(USB)
A–1
OS loading problems 2–22
connectors, service
considerations 4–2
removal 5–11
spare part number 3–11,
specifications 6–8
D
design overview 1–32
disassembly sequence chart
5–3
DVD-ROM drive
OS loading problems 2–22
precautions 4–3
removal 5–11
spare part number 3–11,
3–15, 3–23, 5–11
specifications 6–10
diskette drive
precautions 4–3
diskette drive, OS loading
problems 2–21
Index–2
Maintenance and Service Guide
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Index
device 2–16
2–26
nonfunctioning pointing
device 2–27
E
electrostatic discharge 4–4,
4–8
entertainment cable, spare part
number 3–16
exhaust vents 1–18, 1–19,
1–29, 1–31
expansion port 2 1–15, 1–17
external monitor port
pin assignments A–4
G
F
fan
removal 5–43
spare part number 3–7,
3–24, 5–43
H
OS loading problems 2–18
features 1–2
feet
illustrated 3–12
locations 5–10
spare part numbers 3–9,
specifications 6–4
hard drive cover
flowcharts, troubleshooting
no audio 2–23, 2–24
no network/modem
connection 2–28
no OS loading 2–17
no OS loading from
diskette drive 2–21
drive 2–18, 2–19, 2–20
no OS loading from optical
drive 2–22
location 1–7, 1–9
headset, spare part number
3–16, 3–19
heat sink
no power 2–10, 2–12, 2–13
no video 2–14, 2–15
nonfunctioning device
2–25
removal 5–41
spare part number 3–7,
3–24, 5–41
hinge covers, spare part
numbers 3–3, 3–25, 5–28
Maintenance and Service Guide
Index–3
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Index
memory module
I
I/O address specifications
6–15
IDE drive light 1–7, 1–9
interrupt specifications 6–13
illustrated 3–12
Mini PCI communications
K
keyboard
removal 5–24
spare part numbers 3–5,
3–18, 3–19, 3–21, 3–22,
3–23, 5–24
troubleshooting 2–26
keyboard components 1–20,
1–22
keyboard cover
removal 5–19
removal 5–16
1–31
spare part numbers 3–3,
3–24, 5–19
keypad keys 1–21, 1–23
L
illustrated 3–12
label area 1–29, 1–31
LED board
removal 5–22
spare part numbers 3–3,
3–25, 5–22
Miscellaneous Plastics Kit
components 3–12
contents 3–13, 3–24
spare part numbers 3–9,
3–13, 3–24
left-side components 1–14,
1–16
3–16, 3–24
location 1–15, 1–17
pin assignments A–5
modem, troubleshooting 2–28
monitor port
M
mass storage devices, spare
part numbers 3–14
memory map specifications
6–18
location 1–15, 1–17
pin assignments A–4
Index–4
Maintenance and Service Guide
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Index
mouse, spare part number
3–16, 3–18
mute button 1–25, 1–27
mute light 1–25, 1–27
power connector 1–15, 1–17
power connector board
removal 5–50
power cord
N
network jack
location 1–15, 1–17
pin assignments A–2
network, troubleshooting 2–28
nonfunctioning device,
num lock key 1–21, 1–23
num lock light 1–25, 1–27
set requirements B–2
spare part numbers 3–17,
1–5
processor
O
optical drive
location 1–11, 1–13, 1–29,
1–31
OS loading problems 2–22
precautions 4–3
removal 5–11
spare part numbers 3–11,
3–15, 3–23, 3–25
specifications 6–6, 6–8,
6–10, 6–12
3–26, 5–45
R
rear components 1–16, 1–18,
1–12
P
packing precautions 4–5
PC Card assembly, spare part
number 3–9, 3–25, 5–56
PC Card eject buttons 1–15,
1–17
location 1–15, 1–17
pin assignments A–5
RJ-45 jack
PC Card slots 1–15, 1–17
plastic parts 4–2
location 1–15, 1–17
pin assignments A–2
pointing device,
troubleshooting 2–27
Maintenance and Service Guide
Index–5
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Index
S
T
Screw Kit, spare part number
3–16, 3–24
TouchPad 1–24, 1–26
screw listing C–1
security cable slot 1–11, 1–13
serial number 3–1, 5–2
service considerations 4–2
speaker assembly
removal 5–39
spare part numbers 3–7,
3–24, 3–25, 5–39
speakers 1–7, 1–9
specifications
region 1–25, 1–27
troubleshooting
battery pack 6–5
audio 2–23
computer 6–1
display 6–3
DMA 6–13
Computer Setup 2–2
DVD/CD-RW Combo
Drive 6–6
DVD RW/R and CD-RW
Combo Drive 6–8
DVD-ROM drive 6–10
hard drive 6–4
I/O addresses 6–15
interrupts 6–13
2–16, 2–25
pointing device 2–27
memory map 6–18
optical drive 6–12
S-Video-out jack
location 1–11, 1–13
pin assignments A–3
system board
video 2–14
port
location 1–11, 1–13, 1–15,
1–17
pin assignments A–1
USB digital drive, spare part
number 3–15, 3–18
removal 5–56
spare part numbers 3–9,
3–20, 3–21, 5–56
system memory map 6–18
Index–6
Maintenance and Service Guide
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Index
USB travel mouse, spare part
number 3–16, 3–18
USB/S-Video controller board
removal 5–52
spare part numbers 3–7,
3–25, 5–52
V
video troubleshooting 2–14
volume button 1–25, 1–27
W
Windows applications key
1–21, 1–23
wireless button 1–25
wireless light 1–7, 1–9, 1–27
workstation precautions 4–6
Y
Y-cable, spare part number
3–16
Maintenance and Service Guide
Index–7
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