Notebook PC User Guide
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Features ........................................................................................................................................................... 1
Additional hardware components ...................................................................................... 10
2 Networking .................................................................................................................................................... 12
Bluetooth and Internet Connection Sharing (ICS) ............................................................. 18
3 Pointing devices and keyboard ................................................................................................................... 20
Using pointing devices ....................................................................................................................... 20
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4 Multimedia ..................................................................................................................................................... 26
5 Power management ...................................................................................................................................... 35
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Resolving a low battery level when a charged battery is
Resolving a low battery level when no power source is
Resolving a low battery level when the computer cannot exit
6 Drives ............................................................................................................................................................. 48
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7 External devices ............................................................................................................................................ 62
8 External media cards .................................................................................................................................... 65
9 Memory modules .......................................................................................................................................... 67
10 Security ........................................................................................................................................................ 71
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11 Setup Utility (BIOS) ..................................................................................................................................... 79
12 Software updates ........................................................................................................................................ 83
13 Backup and recovery .................................................................................................................................. 86
14 Troubleshooting .......................................................................................................................................... 90
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A DVD or BD playing in Windows Media Player produces no sound or display ................................ 96
A device driver must be reinstalled .................................................................................................... 96
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1 Features
Identifying hardware
To see a list of hardware installed on the computer:
1. Select Start > Control Panel > System and Security.
2. In the System area, click Device Manager.
Use Device Manager to add hardware or modify device configurations.
NOTE: Windows® includes the User Account Control feature that improves the security of the
computer. You might be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. For more information, see Help and
Support.
Components
Top components
TouchPad
Component
Description
(1)
TouchPad on/off button
Turns the TouchPad on and off. Quickly double-tap the button to turn the TouchPad
on and off.
(2)
(3)
TouchPad zone*
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Left TouchPad button*
Identifying hardware
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Component
(4) Right TouchPad button*
Description
Functions like the right button on an external mouse.
*This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers.
Then, right-click the icon representing your device, and select Mouse settings.
Lights
Item
(1)
Description
Caps Lock light
Power light
Function
On—The Caps Lock is on.
(2)
On—The computer is on.
●
●
●
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
(3)
(4)
Volume Mute light
Wireless light
Amber—The computer sound is off.
White—An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is detected.
●
●
Amber—No wireless devices are detected.
(5)
(6)
TouchPad light
Amber—The TouchPad is disabled.
Fingerprint Reader light
White—The fingerprint was read.
●
●
Amber—The fingerprint was not read.
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Buttons and Fingerprint Reader (select models only)
Item
(1)
Description
Function
Power button
Press the Power button to:
Turn on the computer.
Initiate Sleep.
●
●
●
●
Exit Sleep.
Exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the Power button for at
least 5 seconds to shut down the computer.
For more information about the power settings, select Start >
Control Panel > System and Security > Power Options.
(2)
Fingerprint Reader (select models only)
Allows a fingerprint logon to Windows, instead of a password
logon.
This table describes the factory settings. For information about changing the factory settings, see Help
and Support.
Components
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Keys
Item
(1)
Description
Function
esc key
Press the esc and fn keys at the same time to display system
information.
(2)
fn key
Press the fn key at the same time as a function key or the esc key
to execute frequently used system functions.
(3)
(4)
(5)
(6)
Windows Logo key
Windows Applications key
Integrated numeric keypad
Action keys
Displays the Windows Start menu.
Displays a shortcut menu for items beneath the cursor.
Functions like the keys on an external numeric keypad.
Press a function key and the fn key at the same time to execute
frequently used system functions.
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Front components
Description
Function
Speakers
Produce sound.
Right-side components
Item
(1)
Description
Function
Power light
On—The computer is on.
●
●
●
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
(2)
Hard Disk Drive light
White—The hard disk drive is active.
Amber—The hard disk drive is parked.
●
●
(3)
(4)
(5)
(6)
USB ports (2)
Connect optional USB devices.
Optical Drive light
Optical drive
Flashing—Accessing the optical drive.
Reads optical discs and, on select models, writes to optical discs.
AC Adapter light
On—The computer is connected to external power.
Off—The computer is not connected to external power.
●
●
(7)
(8)
Power connector
Connects an AC adapter.
Security Cable slot
Connects an optional security cable. The security cable is designed
to act as a deterrent, but might not prevent the computer from being
mishandled or stolen.
Components
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Left-side components
Item
(1)
Description
Function
Vents (2)
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(2)
(3)
(4)
External Monitor port
RJ-45 (network) jack
HDMI port
Connects an external VGA monitor or projector.
Connects a network cable.
Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio component.
(5)
eSATA/USB port (select models only)
Connects an optional high-performance eSATA component, such
as an eSATA external hard drive, or connects an optional USB
device.
NOTE: Depending on the computer model, the computer might
include only a USB port.
(6)
(7)
USB port
Connects an optional USB device.
Audio-in (microphone) jack
Connects an optional computer headset microphone, stereo array
microphone, monarural microphone.
(8)
(9)
Audio-out (headphone) jack
SD card reader
Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
Reads SD cards that are inserted into the reader.
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Bottom components
Item
(1)
Description
Battery bay
Function
Holds the battery.
(2)
Battery Release latch
Vents (7)
Releases the battery from the battery bay.
Enables airflow to cool internal components.
(3)
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(4)
Primary Hard Drive bay
Holds the primary hard drive, the memory module slots, and the
WLAN module (select models only).
CAUTION: To prevent an unresponsive system, replace the
wireless module with a wireless module authorized for use by the
governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact technical support through Help and
Support.
(5)
Integrated subwoofer (select models only)
Provides superior bass sound.
Components
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Wireless antennas
On select computer models, at least 2 antennas send and receive signals from one or more wireless
devices. These antennas are not visible from the outside of the computer.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental
Notices that applies to your country or region. These notices are located in Help and Support.
Components
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Additional hardware components
Item
(1)
Description
Power cord*
AC adapter
Battery*
Function
Connects an AC adapter to an AC outlet.
Converts AC power to DC power.
(2)
(3)
Provides power when the computer is not connected to an external
power source.
* Batteries and power cords vary in appearance by region and country.
Labels
The labels affixed to the computer provide information needed when troubleshooting system problems
or traveling internationally with the computer.
Service tag—Provides important information including:
●
The service tag label is affixed to the bottom of the computer. When contacting technical support,
have this information available.
Item
(1)
Component
Description
Product name
This is the product name affixed to the front of the computer.
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Item
(2)
Component
Description
Serial number
Product number
This is an alphanumeric identifier that is unique to each product.
(3)
This is an alphanumeric identifier that provides specific
information about the hardware components. The product
number helps a service technician to determine what
components and parts are needed.
(4)
(5)
Warranty period
The duration (in years) of the warranty period for this computer.
Model description (select
models only)
This is an alphanumeric identifier that you use to locate
documents, drivers, and support for your computer.
Microsoft Certificate of Authenticity—Contains the Windows Product Key. You might need the
Product Key to update or troubleshoot the operating system. This certificate is affixed to the bottom
of the computer.
●
Regulatory label—Provides regulatory information about the computer. The regulatory label is
affixed inside the battery bay.
●
●
Wireless certification label(s) (select models only)—Provides information about optional wireless
devices and the approval markings of some of the countries or regions where the devices have
been approved for use. An optional device might be a wireless local area network (WLAN) device
or an optional Bluetooth device. If the computer model includes one or more wireless devices, one
or more certification labels are included with the computer. You might need this information when
traveling internationally Wireless certification labels are affixed inside the battery bay..
SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated Circuit
Card Identifier) of the SIM. This label is located inside the battery bay.
●
●
HP Mobile Broadband Module serial number label (select models only)—Provides the serial
number of the HP Mobile Broadband Module. This label is located inside the battery bay.
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2 Networking
Using wireless devices
Wireless technology transfers data across radio waves instead of wires. The computer might be
equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices,
your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
In a WLAN, each mobile wireless device communicates with a wireless router or a wireless access
point.
●
Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to other
Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and
cameras. In a PAN, each device communicates directly with other devices, and devices must be
relatively close together—typically within 10 meters (approximately 33 feet) of each other.
●
Computers with WLAN devices support one or more of the following IEEE industry standards:
802.11b, the first popular standard, supports data rates of up to 11 Mbps and operates at a
frequency of 2.4 GHz.
●
802.11g supports data rates of up to 54 Mbps and operates at a frequency of 2.4 GHz. An 802.11g
WLAN device is backward compatible with 802.11b devices, so that they can operate on the same
network.
●
802.11a supports data rates of up to 54 Mbps and operates at a frequency of 5 GHz.
●
●
NOTE: 802.11a is not compatible with 802.11b and 802.11g.
802.11n supports data rates of up to 450 Mbps and might operate at 2.4 GHz or 5 GHz, making it
backward compatible with 802.11a, b, and g.
For more information on wireless technology, see the information and website links provided in Help
and Support.
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Identifying wireless and network status icons
Icon
Name
Description
Wireless (connected)
Identifies the location of the wireless light and the wireless key on
the computer. Also identifies the HP Wireless Assistant software on
the computer and indicates that one or more of the wireless devices
are on.
Wireless (disconnected)
Identifies the HP Wireless Assistant software on the computer and
indicates that all of the wireless devices are off.
Wired network (connected)
Indicates that one or more network drivers are installed, and one or
more network devices are connected to a wired network.
Wired network (disabled/
disconnected)
Indicates that one or more network drivers are installed, but no
network devices are connected (or all network devices are disabled
in Windows Control Panel).
Network (connected)
Indicates that one or more network drivers are installed, and one or
more network devices are connected to a wireless network.
Network (disconnected)
Indicates that one or more network drivers are installed and wireless
connections are available, but no network devices are connected to
a wireless network.
Network (disabled/
disconnected)
Indicates that one or more network drivers are installed, but no
wireless connections are available (or all wireless network devices
are disabled by the wireless key or HP Wireless Assistant).
Using the wireless controls
Control the wireless devices on the computer using:
Wireless action key or hotkey (fn+f12)
HP Wireless Assistant software
●
●
●
●
HP Connection Manager software (select models only)
Operating system controls
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Using the wireless key
The computer has a wireless key, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on the computer are enabled at the factory, so the
wireless light illuminates white when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light illuminates white, at least one wireless device is on. If the wireless light
illuminates amber, all wireless devices are off.
Because the wireless devices are enabled at the factory, use the wireless key to turn on or turn off the
wireless devices simultaneously. Individual wireless devices are controlled through HP Wireless
Assistant.
Using HP Wireless Assistant
A wireless device is turned on or off using HP Wireless Assistant. If a wireless device is disabled by
Setup Utility, it must be re-enabled by Setup Utility before it can be turned on or off using Wireless
Assistant.
NOTE: Enabling or turning on a wireless device does not automatically connect the computer to a
network or a Bluetooth-enabled device.
To view the state of the wireless devices, click the Show hidden icons icon, the arrow at the left of the
notification area, and position the mouse pointer over the wireless icon.
If the wireless icon is not displayed in the notification area:
1. Select Start > Control Panel > Hardware and Sound > Windows Mobility Center.
2. Click the Wireless icon in the Wireless Assistant tile, which is located in the bottom row of Windows
Mobility Center. Wireless Assistant appears.
3. Click Properties.
4. Select the check box next to HP Wireless Assistant icon in notification area.
5. Click Apply.
6. Click Close.
For more information, see the Wireless Assistant software Help. To access Help:
1. Open Wireless Assistant by clicking the Wireless icon in Windows Mobility Center.
2. Click the Help button.
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Using operating system controls
Some operating systems offer a way to manage integrated wireless devices and the wireless connection.
For example, Windows provides the Network and Sharing Center that allows you to set up a connection
or network, connect to a network, manage wireless networks, and diagnose and repair network
problems.
To access the Network and Sharing Center, select Start > Control Panel > Network and Internet >
Network and Sharing Center.
For more information, select Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that accommodate a large number of computers and accessories and can separate critical network
functions.
●
●
A home or small office WLAN uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces
of hardware or software.
To use the WLAN device in the computer, connect to a WLAN infrastructure (provided through a service
provider or a public or corporate network).
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
●
Internet service provider (ISP)
A wireless router (purchased separately) (2)
The wireless computer (3)
●
●
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
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Protecting your WLAN
Because the WLAN standard was designed with only limited security capabilities—basically to foil casual
eavesdropping rather than more powerful forms of attack—it is essential to understand that WLANs are
vulnerable to well-known and well-documented security weaknesses.
WLANs in public areas, or “hotspots,” like coffee shops and airports might not provide any security. New
technologies are being developed by wireless manufacturers and hotspot service providers that make
the public environment more secure and anonymous. If you are concerned about the security of the
computer in a hotspot, limit your network activities to noncritical e-mail and basic Internet surfing.
When setting up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA)-
Personal and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the
network, other WLAN devices can pick up unprotected signals and either connect to your network
(uninvited) or capture information being sent across it. To protect the WLAN:
Use a wireless transmitter with built-in security
●
●
●
Many wireless base stations, gateways, or routers provide built-in security features such as
wireless security protocols and firewalls. With the correct wireless transmitter, you can protect your
network from the most common wireless security risks.
Work behind a firewall
A firewall is a barrier that checks both data and requests that are sent to the network, and discards
any suspicious items. Firewalls are available in many varieties, both software and hardware. Some
networks use a combination of both types.
Use wireless encryption
A variety of sophisticated encryption protocols is available for your WLAN. Find the solution that
works best for your network security:
Wired Equivalent Privacy (WEP) is a wireless security protocol that encodes or encrypts all
network data before it is transmitted using a WEP key. The network assigns the WEP key,
but you can set up your own key, generate a different key, or choose other advanced options.
Without the correct key, others cannot access the WLAN.
◦
◦
WPA (Wi-Fi Protected Access), like WEP, uses security settings to encrypt and decrypt data
that is transmitted over the network. However, instead of using one static security key for
encryptions as WEP does, WPA uses “temporal key integrity protocol” (TKIP) to dynamically
generate a new key for every packet. It also generates different sets of keys for each computer
on the network.
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Connecting to a WLAN
To connect to the WLAN:
1. Be sure that the WLAN device is on. If it is on, the wireless light is illuminated white. If the wireless
light is off, press the wireless key.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. Click the Network icon in the notification area at the far right of the taskbar.
3. Select your WLAN from the list.
4. Click Connect.
NOTE: If no WLANs are listed, you are out of range of a wireless router or access point.
If the network is a security-enabled WLAN, enter a network security key at the prompt, which
is a security code, and then click OK to complete the connection.
●
●
If you do not see the network you want to connect to, click Open Network and Sharing
Center, and then click Set up a new connection or network. A list of options appears.
Search for and connect to a network or to create a new network connection.
After the connection is made, place the mouse pointer over the Network icon in the notification area to
verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as walls
and floors.
More information about using a WLAN is available through:
Your ISP and the user guides included with the wireless router and other WLAN equipment
Help and Support information and website links
●
●
For a list of public WLANs near you, contact your ISP or search the Web. Websites that list public WLANs
include Cisco Internet Mobile Office Wireless Locations, Hotspotlist, and Geektools. Check with each
public WLAN location for cost and connection requirements.
Roaming to another network
When you move the computer within range of another WLAN, Windows attempts to connect to that
network. If the attempt is successful, the computer is automatically connected to the new network. If
Windows does not recognize the new network, follow the instructions in “Connecting to a WLAN.”
Using Bluetooth wireless devices (select models only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as:
Computers (desktop, notebook, PDA)
Phones (cellular, cordless, smart phone)
Imaging devices (printer, camera)
Audio devices (headset, speakers)
●
●
●
●
Using Bluetooth wireless devices (select models only) 17
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Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information on configuring and using Bluetooth devices, see the
Bluetooth software Help.
Bluetooth and Internet Connection Sharing (ICS)
HP does not recommend setting up a host, Bluetooth computer and using it as a gateway through which
other computers connect to the Internet. When two or more computers are connected using Bluetooth,
and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers cannot
connect to the Internet using the Bluetooth network.
The strength of Bluetooth is in synchronizing information transfers between the computer and wireless
devices including cellular phones, printers, cameras, and PDAs. The inability to consistently connect
two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth and the
Windows operating system.
Connecting to a local area network
Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased
separately). If the network cable contains noise suppression circuitry (1), which prevents interference
from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not connect a
modem or telephone cable to the RJ-45 (network) jack.
To connect the network cable:
1. Connect the network cable to the network jack (1) on the computer.
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2. Connect the other end of the cable to a network wall jack (2).
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3 Pointing devices and keyboard
Using pointing devices
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.
To access Mouse Properties:
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
Using the TouchPad
Turning the TouchPad on and off
The TouchPad is turned on at the factory. When the TouchPad zone is active, the light is off. To turn
the TouchPad on and off, quickly double-tap the TouchPad off indicator.
To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer
to go. Use the left and right TouchPad buttons like the corresponding buttons on an external mouse. To
scroll up and down using the TouchPad scroll zone, slide your finger vertically along the right edge of
the TouchPad.
NOTE: If you are using the TouchPad to move the pointer, you must lift your finger off the TouchPad
before moving it to the scroll zone. Simply sliding your finger from the TouchPad to the scroll zone will
not activate the scrolling function.
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Using TouchPad gestures
The TouchPad supports a variety of TouchPad gestures. To activate the TouchPad gestures, place two
fingers on the TouchPad as described in the following sections.
To enable or disable gestures, click the Synaptics icon in the notification area, at the far right of the
taskbar, and then check or uncheck Disable gestures. To enable or disable a specific gesture, select
Control Panel > Hardware and Sound > Mouse > Device settings > Settings, and then check or
clear the check box next to the gesture you want to enable or disable.
Scrolling
Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers slightly apart
on the TouchPad and drag them across the TouchPad in an up, down, left, or right motion.
NOTE: Scrolling speed is controlled by finger speed.
Pinching
Pinching allows you to zoom in or out on items such as PDFs, images, and photos.
To pinch:
Zoom in by holding two fingers together on the TouchPad, and then pull the fingers apart to increase
an object's size.
●
Zoom out by holding two fingers apart on the TouchPad, and then pull the fingers together to
decrease an object's size.
●
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Connecting an external mouse
Connect an external USB mouse to the computer using one of the USB ports on the computer. A USB
mouse also connects to the computer by using optional docking device ports or an optional expansion
product.
Using the action keys
Action keys are customized actions that are assigned to specific keys at the top of the keyboard.
To use an action key, press and hold this key to activate the assigned function.
NOTE: Depending on the application you are using, pressing fn and one of the action keys opens a
specific shortcut menu within that application.
NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility.
If this feature is disabled in Setup Utility, you will need to press fn and an action key to activate the
Icon
Description
Opens Help and Support, which provides information about the Windows operating system and computer, answers
to questions and tutorials, and updates to the computer.
Help and Support also provides automated troubleshooting and links to support specialists.
Decreases the screen brightness level incrementally when holding down this key.
Increases the screen brightness level incrementally when holding down this key.
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Icon
Description
Switches the screen image among display devices connected to the system. For example, if a monitor is connected
to the computer, pressing this key alternates the screen image from computer display to monitor display to
simultaneous display on both the computer and the monitor.
Most external monitors receive video information from the computer using the external VGA video standard. The
Switch Screen Image key also alternates images among other devices that are receiving video information from the
computer.
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Plays, pauses, or resumes an audio CD, a DVD, or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Decreases speaker sound incrementally when holding down this key.
Increases speaker sound incrementally when holding down this key.
Mutes or restores speaker sound.
Turns the wireless feature on or off.
NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network
must be set up.
prt sc
Takes a snapshot or picture of the computer screen and copies it to the clipboard.
Using the hotkeys
Hotkeys are combinations of the esc key (1) and the fn key (2).
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Press fn+esc to display information about system hardware components and the system BIOS version
number.
To use a hotkey command:
Press the fn key, and then press the second key of the hotkey command.
– or –
●
Press and hold down the fn key, press the second key of the hotkey command, and then release
both keys at the same time.
●
Using the keypads
The computer has an integrated numeric keypad and also supports an optional numeric keypad or an
optional external keyboard that includes a numeric keypad.
Item
(1)
Description
Function
num lk key
Enables or disables the integrated numeric keypad.
NOTE: The keypad function that is active when the computer is
turned off is reinstated when the computer is turned back on.
(2)
Integrated numeric keypad
Functions like the keys on an external numeric keypad.
Using an integrated numeric keypad
Keys on the integrated numeric keypad function differently according to whether num lock is on or off.
Num lock is turned off at the factory.
When num lock is on, keypad keys type numbers.
●
●
When num lock is off, keypad keys function like the arrow, page up, or page down keys.
To turn num lock on or off, press the num lk key on the integrated keypad.
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Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or off.
(Num lock is turned off at the factory.)
When num lock is on, most keypad keys type numbers.
●
●
When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is illuminated.
When num lock on an external keypad is turned off, the num lock light on the computer is off.
To turn num lock on or off on an external keypad, press the num lk key on the external keypad, not on
the computer.
Cleaning the TouchPad and keyboard
Dirt and grease on the TouchPad cause the pointer to jump around on the screen. To avoid this, clean
the TouchPad with a damp cloth, and wash your hands frequently when using the computer.
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner deposits household debris on the
keyboard surface.
Clean the keyboard regularly to prevent keys from sticking and to remove dust, lint, and particles that
become trapped beneath the keys. A can of compressed air with a straw extension can blow air around
and under the keys to loosen and remove debris.
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4 Multimedia
Multimedia features
The computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. The computer might include the following multimedia components:
Optical drive for playing audio and video discs
Integrated speakers for listening to music
●
●
●
●
●
Integrated microphone for recording your own audio
Integrated webcam that allows you to capture and share video
Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures
Multimedia keys that provide fast access to multimedia tasks
●
NOTE: The computer might not include all of the components listed.
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Identifying your multimedia components
Item
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Description
Function
Internal digital dual array microphones (2)
Webcam light
Record sound.
Illuminates when video software accesses the webcam.
Records video, and captures still photographs.
Decreases the volume.
Webcam
Volume Down key
Volume Up key
Increases the volume.
Volume Mute key
Speakers (2)
Mutes and restores speaker sound.
Produce sound.
Audio-out (headphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
(9)
Audio-in (microphone) jack
Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
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Adjusting the volume
Adjust the volume using the computer volume keys.
To decrease volume, press the Volume Down key (1).
To increase volume, press the Volume Up key (2).
To mute or restore volume, press the Volume Mute key (3).
●
●
●
NOTE: Volume is controlled through the Windows operating system and some programs.
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Using the media activity keys
The media activity keys control the play of an audio CD or a DVD or BD that is inserted into an external
optical drive (purchased separately).
When an audio CD or a DVD is not playing, press the Play/Pause key to play the disc (2).
●
●
When an audio CD or a DVD is playing, use the following keys:
To play the previous track of an audio CD or the previous section of a DVD, press the Previous
Track key (1).
◦
To pause or resume playing the disc, press Play/Pause key (2).
To stop the disc, press the Stop key (3).
◦
◦
◦
To play the next track of an audio CD or the next section of a DVD, press the Next Track key
(4).
Multimedia software
Preinstalled multimedia software allows you to play music, watch movies, and view pictures.
Using HP MediaSmart software
HP MediaSmart turns the computer into a mobile entertainment center. Enjoy music and DVD and BD
movies, view Internet TV, and manage and edit your photo collections.
MediaSmart includes:
Internet TV—With an Internet connection, play classic oldies, choose from a range of TV shows
and channels, and watch the HP-TV channel streamed in full-screen.
●
Photo and video upload support
●
Upload MediaSmart photos to Internet photo storage sites, such as Snapfish.
◦
◦
Upload home videos (for example, fun videos created with the integrated webcam) to
YouTube.
Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from
the Internet.
●
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To start MediaSmart, double-click the MediaSmart icon on the computer desktop.
For more information on using MediaSmart, select Start > Help and Support, and then type
MediaSmart in the search box.
Using other preinstalled multimedia software
NOTE: Some programs might be located in subfolders.
To locate other preinstalled multimedia software:
1. Select Start > All Programs
2. Open the multimedia program you want to use. For example, if you want to use Windows Media
Player to play an audio CD, click Windows Media Player.
Installing multimedia software from a disc
To install any multimedia software from a CD or DVD:
1. Insert the disc into the optical drive.
2. When the installation wizard opens, follow the on-screen instructions.
3. Restart the computer, if prompted.
NOTE: For details about using software included with the computer, see the software manufacturer’s
instructions. The instructions might be provided with the software, on the software disc, or on the
manufacturer’s website.
Audio
The computer has a variety of audio features that allow you to:
Play music using the computer speakers and/or connected external speakers.
Record sound using the internal microphone or a connected external microphone.
Download music from the Internet.
●
●
●
●
●
●
●
Create multimedia presentations using audio and images.
Transmit sound and images with instant messaging programs.
Stream radio programs (select models only) or receiving FM radio signals.
Create or “burn” audio CDs.
Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To connect external devices such as external speakers, headphone, or a microphone, see the
information provided with the device. For best results:
Be sure that the device cable is securely connected to the correct jack on the computer. Cable
connectors are normally color-coded to match the corresponding jacks on the computer.
●
Be sure that you install all drivers required by the external device.
●
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NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.
Checking your audio functions
To check the system sound on the computer:
1. Select Start >Control Panel.
2. Click Hardware and Sound.
3. Click Sound.
4. When the Sound window appears, click the Sounds tab.
5. Under Program Events, select any sound event, such as a beep or alarm.
6. Click the Test button. You should hear sound through the speakers or through connected
headphones.
To check the record functions:
1. Select Start >All Programs >Accessories >Sound Recorder.
2. Click Start Recording and speak into the microphone. For best results when recording, speak
directly into the microphone and record sound in a setting free of background noise.
3. Save the file to the desktop.
4. Open Windows Media Player or MediaSmart, and play back the sound.
To confirm or change the audio settings on the computer, select Start >Control Panel >Hardware and
Sound >Sound.
Video
The computer has a variety of video features that allow you to:
Watch movies.
●
●
●
●
●
Play games over the Internet.
Edit pictures and video to create presentations.
Connect external video devices.
Watch TV, including high-definition TV (select models only).
Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
To connect a display device, connect the device cable to the external monitor port.
NOTE: If a properly connected external display device does not display an image, press the Switch
Screen Image key to transfer the image to the device. Repeatedly pressing the Switch Screen Image
key alternates the screen image between the computer display and the device.
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Connecting an HDMI device
The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects
the computer to an optional video or audio device, such as a high-definition television, or any compatible
digital or audio component.
The computer supports one HDMI device connected to the HDMI port, while simultaneously supporting
an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronic retailers.
To connect a video or audio device to the HDMI port:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.
3. Press the Switch Screen Image key to switch the image between the display devices connected
to the computer.
Configuring audio for HDMI (select models only)
To configure HDMI audio:
1. Connect an audio or video device, such as a high-definition TV, to the HDMI port.
2. Configure the default audio playback device:
a. Right-click the Speakers icon in the notification area at the far right of the taskbar.
b. Click Playback devices.
c. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
d. Click Set Default.
e. Click OK.
To return audio to the computer speakers:
1. Right-click the Speakers icon in the notification area at the far right of the taskbar.
2. Click Playback devices.
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3. On the Playback tab, click Speakers.
4. Click Set Default.
5. Click OK.
Webcam
The computer includes an integrated webcam, located at the top of the display. The webcam is an input
device that captures and shares video.
To use the webcam:
1. Click the HP MediaSmart icon on the desktop.
2. Select the Video icon on the MediaSmart SmartMenu.
3. Click Webcam.
For more information on using HP MediaSmart, click Start > Help and Support, and type
MediaSmart in the Search box.
For optimum webcam performance:
If you are having trouble viewing or sending multimedia files to someone on another LAN or outside
your network firewall, temporarily disable the firewall, perform the task you want to perform, and
then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as
necessary, and then adjust the policies and settings of other intrusion detection systems.
●
Whenever possible, place bright light sources behind the camera and out of the picture area.
●
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5 Power management
Setting power options
Using power-saving states
The computer has two power-saving states enabled at the factory: Sleep and Hibernation.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory,
letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended
period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates
Hibernation.
When Hibernation is initiated, your work is saved to a hibernation file on the hard drive and the computer
turns off.
CAUTION: To prevent possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or writing to
a disc or an external media card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while
the computer is in the Sleep state or in Hibernation.
Initiating and exiting Sleep
The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery
power and 30 minutes of inactivity when running on external power.
Power settings and timeouts are changed using Power Options in Windows Control Panel.
To initiate Sleep while the computer is on:
Press the Power button.
●
●
●
Close the display.
Click Start, click the arrow next to the Shut Down button, and then click Sleep.
To exit Sleep:
Press the Power button
●
●
●
●
If the display is closed, open the display.
Press a key on the keyboard or button on the remote control (select models only).
Activate the TouchPad.
When the computer exits Sleep, the Power light illuminates, and you return to the screen where you
entered Sleep.
NOTE: If a password is required when exiting Sleep, enter your Windows password at the prompt.
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Initiating and exiting Hibernation
Hibernation initiates after 1,080 minutes (18 hours) of inactivity when running on both battery power and
external power, or when the battery reaches a critical battery level.
Power settings and timeouts are changed using Power Options in Windows Control Panel.
To initiate Hibernation, click Start, click the arrow next to the Shut down button, and then click
Hibernate.
To exit Hibernation, press the Power button. The power light illuminates, and you return to the screen
where you entered Hibernation.
NOTE: If a password is required when exiting Hibernation, enter your Windows password at the
prompt.
Using the battery meter
The battery meter is located in the notification area at the far right of the taskbar. The battery meter
allows you to quickly access power settings, view remaining battery charge, and select a different power
plan.
To display the percentage of remaining battery charge and the current power plan, move the pointer
over the battery meter icon.
●
To access Power Options or to change the power plan, click the Battery Meter icon, and then select
an item from the list.
●
Different Battery Meter icons indicate whether the computer is running on battery or external power. The
icons also display a message if the battery has reached a low battery level, critical battery level, or
reserve battery level.
To hide or display the battery meter icon:
1. Right-click the Show hidden icons icon, which is the arrow at the left side of the notification area.
2. Click Customize notification icons.
3. Under the Behaviors column, select Show icons and notifications for the Power icon.
4. Click OK.
Using power plans
A power plan is a collection of system settings that manages how the computer uses power. Power
plans can help you conserve power or maximize performance.
You can change power plan settings or create your own power plan.
Viewing the current power plan
To view to current power plan:
Click the Battery Meter icon in the notification area at the far right of the task bar.
– or –
●
●
Select Start >Control Panel >System and Security >Power Options.
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Selecting a different power plan
To select a different power plan:
Click the Battery Meter icon in the notification area at the far right of the task bar, and then select
a power plan from the list.
●
– or –
Select Start >Control Panel >System and Security>Options, and then select a power plan from
the list.
●
Customizing power plans
To customize a power plan:
1. Click the Battery Meter icon in the notification area at the far right of the task bar, and then click
More power options.
– or –
Select Start > Control Panel > System and Security > Power Options.
2. Select a power plan, and then click Change plan settings.
3. Change the settings as needed.
4. To change additional settings, click Change advanced power settings, and then make changes.
Setting password protection on wakeup
To set a password prompt when the computer exits Sleep or Hibernation:
1. Select Start > Control Panel > System and Security > Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
5. Click Save changes.
Using external AC power
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while on board an aircraft.
External AC power is supplied through:
An approved AC adapter
●
●
An optional docking device or expansion product
Connect the computer to external AC power:
When charging or calibrating a battery.
When installing or modifying system software.
When writing information to a CD or DVD.
●
●
●
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When connecting to external AC power:
The battery begins to charge.
●
●
If the computer is turned on, the Battery Meter icon in the notification area changes appearance.
When disconnecting from external AC power:
The computer switches to battery power.
●
●
The display brightness is automatically decreased to save battery life. To increase display
brightness, press the Increase Screen Brightness key or reconnect the AC adapter.
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Connecting the AC adapter
WARNING! To reduce the risk of electric shock or damage to the equipment:
Connect the power cord into an AC outlet that is easily accessible at all times.
Disconnect power from the computer by disconnecting the power cord from the AC outlet (not by
disconnecting the power cord from the computer).
If the power cord has a 3-pin connector, connect the cord into a grounded (earthed) 3-pin outlet. Do not
disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is
an important safety feature.
To connect the computer to external AC power:
1. Connect the AC adapter to the power connector (1)on the computer.
2. Connect the power cord to the AC adapter (2).
3. Connect the other end of the power cord to an AC outlet (3).
Using battery power
When a charged battery is in the computer and the computer is not connected to external power, the
computer runs on battery power. When the computer is connected to external AC power, the computer
runs on AC power.
If the computer contains a charged battery and is running on external AC power supplied through the
AC adapter, the computer switches to battery power if the AC adapter is disconnected from the
computer.
NOTE: The display brightness is decreased to save battery life when you disconnect AC power. To
increase display brightness, press the Increase Screen Brightness key or reconnect the AC adapter.
Keep a battery in the computer or in storage, depending on how you work. Keeping the battery in the
computer whenever the computer is connected to AC power charges the battery and also protects your
work in case of a power outage. However, a battery in the computer slowly discharges when the
computer is off and disconnected from external power.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
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Finding battery information in Help and Support
Help and Support provides the following tools and information about the battery:
Battery Check tool to test battery performance
●
●
Information on calibration, power management, and proper care and storage to maximize battery
life
Information on battery types, specifications, life cycles, and capacity
●
To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently
Asked Questions.
Using Battery Check
Help and Support provides information on the status of the battery installed in the computer.
NOTE: The computer must be connected to external power for Battery Check to function properly.
To run Battery Check:
1. Connect the AC adapter to the computer.
2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical.
3. Click the Power tab, and then click Battery Check.
Battery Check examines the battery and its cells to verify that they are functioning properly, and then
reports the results of the examination.
Displaying the remaining battery charge
To display the remaining battery charge, move the pointer over the battery meter icon in the notification
area.
Inserting or removing the battery
CAUTION: Removing a battery that is the sole power source causes loss of information. To prevent
loss of information, initiate Hibernation or shut down the computer through Windows before removing
the battery.
To insert the battery:
1. Close the display.
2. Turn the computer upside down on a flat surface.
3. Insert the battery into the battery bay (1) and rotate it downward until it is seated (2).
The battery release latch automatically locks the battery into place.
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To remove the battery:
1. Close the display.
2. Turn the computer upside down on a flat surface.
3. Slide the battery release latch to release the battery (1).
4. Pivot the battery upward (2), and then remove the battery from the computer (3).
Charging a battery
WARNING! Do not charge the computer battery while on board aircraft.
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The battery charges whenever the computer is plugged into external power through an AC adapter, an
optional power adapter, an optional expansion product, or an optional docking device.
The battery charges whether the computer is off or in use, but it charges faster when the computer is
off.
Charging might take longer if a battery is new, has been unused for two weeks or more, or is much
warmer or cooler than room temperature.
To prolong battery life and optimize the accuracy of battery charge displays:
If charging a new battery, charge it fully before turning on the computer.
●
●
Allow the battery to discharge below five percent of a full charge through normal use before
charging it.
If the battery has been unused for one month or more, calibrate the battery instead of simply
charging it.
●
Maximizing battery discharge time
Battery discharge time varies depending on the features used while on battery power. Maximum
discharge time gradually shortens, as the battery storage capacity naturally degrades.
To maximize battery discharge time:
Lower the brightness on the display.
●
●
●
●
Check the Power saver setting in Power Options.
Remove the battery from the computer when it is not being used or charged.
Store the battery in a cool, dry location.
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some low-
battery alerts and system responses can be changed using Power Options in Windows Control Panel.
Preferences set using Power Options do not affect lights.
Identifying low battery levels
If a low battery level is not resolved, the computer enters a critical battery level.
The computer takes the following actions for a critical battery level:
If Hibernation is enabled and the computer is on or in Sleep, the computer initiates Hibernation.
●
●
If Hibernation is disabled and the computer is on or in Sleep, the computer remains briefly in Sleep,
and then shuts down and loses any unsaved information.
Resolving a low battery level
CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level
and has initiated Hibernation, do not restore power until the power lights turn off.
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Resolving a low battery level when external power is available
To resolve a low battery level when external power is available, connect one of the following devices:
AC adapter
●
●
●
Optional expansion product or docking device
Optional power adapter
Resolving a low battery level when a charged battery is available
To resolve a low battery level when a charged battery is available:
1. Shut down the computer or initiate Hibernation.
2. Remove the discharged battery, and then insert a charged battery.
3. Turn on the computer.
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, initiate Hibernation or save your work
and then shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
To resolve a low battery level when the computer cannot exit Hibernation:
1. Insert a charged battery or connect the computer into external power.
2. Press the Power button to exit Hibernation.
Calibrating a battery
Calibrate the battery when:
The battery charge displays seem inaccurate.
●
●
You observe a significant change in battery run time.
A heavily used battery should only be calibrated once a month. Do not calibrate a new battery.
To calibrate the battery:
1. Fully charge the battery.
WARNING! Do not charge the computer battery while on board an aircraft.
NOTE: The battery charges while the computer is off or in use, but it charges faster when the
computer is off.
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To fully charge the battery:
a. Insert the battery into the computer.
b. Connect the computer to an AC adapter, optional power adapter, optional expansion product,
or optional docking device, and then connect the adapter or device to an external power
source.
c. Leave the computer connected to external power until the battery is fully charged.
2. Disable Hibernation and Sleep. To disable Hibernation and Sleep:
a. Click the Battery Meter icon in the notification area, and then click More power options.
– or –
Select Start > Control Panel > System and Security > Power Options.
b. Under the current power plan, click Change plan settings.
c. Record the Turn off the display settings listed in the On battery column so they can be reset
after the calibration.
d. Change the Turn off the display settings to Never.
e. Click Change advanced power settings.
f.
Click the plus sign next to Sleep, and then click the plus sign next to Hibernate after.
g. Record the On battery setting under Hibernate so it can be reset after the calibration.
h. Change the On battery setting to Never.
i.
j.
Click OK.
Click Save changes.
3. Discharge the battery. To discharge the battery:
a. Disconnect the computer from the external power source, but do not shut down the computer.
b. Run the computer on battery power until the battery is discharged.
The computer must remain on while the battery is being discharged. The battery discharges
whether or not you are using the computer, but the battery discharges faster while you are using
it.
If you plan to leave the computer unattended during the discharge, save your information
before beginning the discharge procedure.
●
If you use the computer occasionally during the discharge procedure and have set energy-
saving timeouts, expect the following performance from the system during the discharge
process:
●
The monitor does not shut down automatically.
◦
◦
◦
The hard drive speed does not decrease automatically when the computer is idle.
System-initiated Hibernation does not occur.
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4. Recharge the battery. To recharge the battery:
a. Connect the computer to external power until the battery is fully recharged.
The computer can be used while the battery is recharging, but the battery charges faster if
the computer is off.
b. If the computer is off, turn it on when the battery is fully charged.
5. Re-enable Hibernation and Sleep. To re-enable Hibernation and Sleep:
CAUTION: Failure to re-enable Hibernation after calibration might result in a full battery discharge
and information loss if the computer reaches a critical battery level.
a. Click the Battery Meter icon in the notification area, and then click More power options.
– or –
Select Start > Control Panel > System and Security > Power Options.
b. Under the current power plan, click Change plan settings.
c. Re-enter the settings that you recorded for the items in the On battery column.
d. Click Change advanced power settings.
e. Click the plus sign next to Sleep, and then click the plus sign next to Hibernate after.
f.
Re-enter the setting that you recorded for On battery.
g. Click OK.
h. Click Save changes.
Conserving battery power
To conserve battery power:
Select Windows Control Panel > System and Security > Power Options > Power Saver power
plan.
●
●
●
Shut down wireless and local area network (LAN) connections and exit modem applications when
you are not using them.
Disconnect external devices that are not connected to an external power source when you are not
using them.
Stop, disable, or remove any external media cards that you are not using.
●
●
Press the Decrease Screen Brightness key or Increase Screen Brightness key to adjust screen
brightness as needed.
If leaving your work, initiate Sleep or Hibernation, or shut down the computer.
●
Storing a battery
CAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periods
of time.
If a computer is unused and disconnected from external power for more than 2 weeks, remove the
battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
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NOTE: Check a stored battery every six months. If the capacity is less than 50 percent, recharge the
battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a used battery
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture the battery. Do
not short external contacts. Do not dispose of the battery in fire or water.
For more information, see the Regulatory, Safety and Environmental Notices included with this
computer.
Replacing the battery
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when
the battery storage capacity has reached a weak condition. A message refers you to the HP website for
more information about ordering a replacement battery. If the battery is covered by an HP warranty,
instructions include a warranty ID.
NOTE: HP recommends purchasing a new battery when the storage capacity light illuminates green-
yellow.
Switching between graphics modes (select models only)
The computer is equipped with switchable graphics and has two modes for processing graphics. When
switching from AC power to battery power, the computer switches from High-performance mode to
Power-saving mode to conserve battery life. Similarly, when switching from battery power to AC power,
the computer switches back to the High-performance mode.
NOTE: In order to optimize computer performance, the system might not allow switching modes, or
prompt you to switch modes. It might be necessary to close all programs before switching.
NOTE: HDMI only works in the High-performance mode. HDMI cannot be used in Power-saving mode.
When switching between AC and battery power, you are notified that the computer is about to switch
graphics modes. If you prefer, choose to continue using the same graphics mode. While the computer
switches modes, the screen goes blank for a few seconds. When the switch is complete, a notification
appears in the notification area, and the screen image reappears.
NOTE: When select computer models are in slate mode, the screen orientations are reset when
switching between graphics modes.
To determine which graphics mode you are using, right-click on the Windows desktop, and then click
Configure Switchable Graphics or Configure ATI PowerXpress™.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
NOTE: If the computer is in the Sleep or in Hibernation, exit Sleep or Hibernation before shutting down.
The shut down command closes all open programs, including the operating system, and then turns off
the display and computer.
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Shut down the computer when:
Replacing the battery or accessing components inside the computer.
Connecting an external hardware device that does not connect to a USB port.
Disconnecting from external power for an extended period.
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Although the computer can be shut down with the Power button, HP recommends using the Windows
shut down command.
To shut down the computer:
1. Save your work, and close all open programs.
2. Click Start.
3. Click Shut down.
If the computer is unresponsive and you are unable to use the recommended shutdown procedures, try
the following emergency procedures:
1. Press ctrl+alt+delete, and then press the Power button.
2. Press and hold the Power button for at least five seconds.
3. Disconnect the computer from external power, and remove the battery.
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6 Drives
Handling drives
Drives are fragile computer components that must be handled with care. Adhere to the following cautions
before handling drives:
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information:
Before moving a computer that is connected to an external hard drive, initiate Sleep and allow the screen
to clear, or properly disconnect the external hard drive.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
Do not touch the connector pins on a removable drive or on the computer.
Handle a drive carefully. Do not drop a drive or place items on it.
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer
is off, in Sleep, or in Hibernation, turn on the computer and then shut it down through the operating
system.
Do not use excessive force when inserting a drive into a drive bay.
Do not type on the keyboard or move the computer while the optical drive is writing to a disc. The write
process is sensitive to vibration.
When the battery is the only source of power, be sure that the battery is sufficiently charged before
writing to media.
Avoid exposing a drive to temperature or humidity extremes.
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-
through devices and security wands. The airport security devices that check carry-on luggage, such as
conveyor belts, use x-rays instead of magnetism and do not damage a drive.
Optical drive
The computer includes an optical drive that expands the functionality of the computer. The optical drive
allows you to read data discs, play music, and watch movies. If the computer includes a Blu-ray Disc
(BD) ROM Drive, then high-definition video can also be watched.
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Identifying the installed optical drive
To identify an optical drive:
1. Select Start > Computer.
A list of all the drives installed in the computer appears.
2. Identify the optical drive installed in the computer. Optical drives that might be installed in the
computer include:
NOTE: Some drives might not be supported by the computer.
LightScribe DVD±RW/R and CD-RW Combo drive with Double-Layer (DL) support
Blu-ray ROM DVD+/-RW SuperMulti DL Drivet
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●
●
Blu-ray ROM with LightScribe DVD+/-RW SuperMulti DL Drive
Using optical discs
CAUTION: To prevent audio and video degradation, loss of information, or loss of audio or video
playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD.
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. If the optical drive is a Blu-ray Disc ROM Drive, it also
reads Blu-ray Discs.
NOTE: Some drives listed might not be supported by the computer.
Optical drive type
Write to CD-RW
Write to DVD±RW/R Write to DVD+RW DL Write label to
LightScribe CD or DVD
±RW/R
SuperMulti LightScribe Yes
DVD±RW and CD-RW
Combo with DL
Yes
Yes
Yes
Yes
Yes
Yes
Yes
support
Blu-ray ROM with
LightScribe DVD+/-
RW SuperMulti DL
Drive
Yes
Yes
No
Blu-ray ROM DVD+/-
RW SuperMulti DL
Drivet
Yes
Selecting the right disc (CDs, DVDs, and BDs)
CDs, used to store digital data, are also used for commercial audio recordings and are convenient for
your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup
purposes. DVDs and BDs are the same form factor as CDs, but have a much higher storage capacity.
NOTE: The optical drive might not support all types of optical discs.
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CD-R discs
CD-R (write-once) discs are widely used for creating a permanent copy of data that can be shared as
needed. Typical uses include the following:
Distributing large presentations
●
●
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Sharing scanned and digital photos, video clips, and written data
Making your own music CDs
Keeping permanent archives of computer files and scanned home records
Offloading files from your hard drive to free up disk space
CD-RW discs
Use CD-RW discs (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include:
Developing and maintaining large documents and project files
Transporting work files
●
●
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●
Making weekly backups of hard drive files
Updating photos, video, audio, and data continuously
DVD±R discs
Use DVD±R discs to permanently store large amounts of information. After data is recorded, it cannot
be erased or written over.
DVD±RW discs
Use DVD±RW discs to erase or write over data that you saved earlier. This type of disc is ideal for testing
audio or video recordings before burning them to a CD or DVD that cannot be changed.
LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, write data to the disc, and then add a designer label to the outside of the disc.
Blu-ray discs (BD)
NOTE: Blu-ray is a new format containing new technologies. Certain disc, digital connection,
compatibility, and/or performance issues might arise, and do not constitute defects in the product.
Flawless playback on all systems is not guaranteed.
BD is a high-density optical disc format for the storage of digital information, including high-definition
video. A single-layer Blu-ray disc stores 25 GB, over five times the storage capacity of a single-layer
4.7 GB DVD . A dual-layer Blu-ray Disc stores 50 GB, almost six times the storage capacity of an 8.5
GB dual-layer DVD.
Typical uses include:
Storage of large amounts of data
High-definition video playback and storage
Video games
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Playing a CD, DVD, or BD
To play an optical disc:
1. Turn on the computer.
2. Press the release button (1) on the drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
If you have not configured AutoPlay, an AutoPlay dialog box appears. You are prompted to select how
you want to use the media content. For more information, see Configuring AutoPlay.
NOTE: For best results, be sure that the AC adapter is connected to an external power source while
playing a BD.
Configuring AutoPlay
To configure AutoPlay:
1. Select Start > Default Programs > Change AutoPlay settings.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Choose a default, and then select one of the available options for each media type listed.
NOTE: Choose HP MediaSmart to play DVDs.
4. Click Save.
For more information about AutoPlay, see Help and Support.
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Changing DVD region settings
CAUTION: The region settings on the DVD drive can be changed five times.
The region setting selected the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
Most DVDs containing copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
Play a DVD containing a region code only if the region code on the DVD matches the region setting on
your DVD drive.
To change region settings through the operating system:
1. Select Start > Control Panel > System and Security.
2. In the System area, click Device Manager.
NOTE: Windows includes the User Account Control feature to improve security of the computer.
You might be prompted for your permission or password for tasks such as installing software,
running utilities, or changing Windows settings. For more information, see Windows Help and
Support.
3. Expand the DVD/CD-ROM drives to show all of the installed drives.
4. Right-click the DVD drive where you want to change region settings, and then click Properties.
5. Click the DVD Region tab, and change the settings.
6. Click OK.
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Observing the copyright warning
It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-
protected material, including computer programs, films, broadcasts, and sound recordings. Do not use
this computer for such purposes.
CAUTION: To prevent loss of information or damage to a disc:
Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc
while the computer is running on battery power.
Before writing to a disc, close all open programs except the disc software you are using.
Do not copy directly from a source disc to a destination disc or from a network drive to a destination
disc. Save the information to the hard drive, and then burn from the hard drive to the destination disc.
Do not use the computer keyboard or move the computer while the computer is writing to a disc. The
write process is sensitive to vibration.
For details about using software included with the computer, see the software manufacturer’s
instructions, which might be provided on disc, in the software Help, or on the manufacturer's website.
Copying a CD or DVD
To copy a CD or DVD:
1. Select Start > All Programs > CyberLink DVD Suites > Power2Go.
2. Insert the disc you want to copy into the optical drive.
3. Click Copy at the bottom right of the screen.
Power2Go reads the source disc and copies the data to a temporary folder on the hard drive.
4. When prompted, remove the source disc from the optical drive, and then insert a blank disc into
the drive.
After the information is copied, the disc created ejects automatically.
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Creating (burning) a CD or DVD
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
If the computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, use software such as Windows
Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3 and WAV
music files.
Observe the following guidelines when burning a CD or DVD:
Before burning a disc, save and close any open files and close all programs.
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●
A CD-R or DVD-R is best for burning audio files because after the information is copied, it cannot
be changed.
NOTE: An audio DVD cannot be created with CyberLink Power2Go.
Use CD-Rs to burn music CDs, because some home and car stereos do not play CD-RWs.
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●
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before burning them to a CD or DVD that cannot be changed.
DVD players used in home systems do not support all DVD formats. For a list of supported formats,
see the user guide that came with the DVD player.
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●
An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files play on MP3 players or on
computers with MP3 software installed.
To burn a CD or DVD:
1. Download or copy the source files into a folder on the hard drive.
2. Insert a blank CD or DVD into the optical drive.
3. Select Start > All Programs, and then select the name of the software you want to use.
NOTE: Some programs might be located in subfolders.
4. Select the kind of CD or DVD you want to create—data, audio, or video.
5. Right-click Start, click Open Windows Explorer, and navigate to the folder where the source files
are stored.
6. Open the folder, and then drag and drop the files into the drive that contains the blank optical disc.
7. Initiate the burning process as directed by the program selected.
For specific instructions, see the software manufacturer's instructions, which might be provided with the
software, on disc, or on the manufacturer's website.
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Removing a CD, DVD, or BD
To remove an optical disc:
1. Press the release button on the drive bezel to release the disc tray (1).
2. Gently pull out the tray until it stops (2).
3. Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges
of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray, and then place the disc in a protective case.
Using external drives
Removable external drives expand storing options and information access. A USB mouse can be
connected to the system using the ports on an optional docking device or optional expansion product.
USB drives include:
1.44-megabyte diskette drive
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●
●
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●
Hard drive module (a hard drive with an adapter attached)
DVD-ROM Drive
DVD/CD-RW Combo Drive
DVD±RW and CD-RW Combo Drive
For more information about required software and drivers or to learn which computer port to use, see
the manufacturer's instructions.
To connect an external drive to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered drive, be sure
that the AC power cord is disconnected.
1. Connect the drive to the computer.
2. If connecting a powered drive, connect the drive power cord to a grounded AC outlet.
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To disconnect a powered drive:
1. Disconnect the drive from the computer.
2. Disconnect the AC power cord.
Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates
the fragmented files and folders on the hard drive so that the system runs more efficiently.
After starting Disk Defragmenter, it works without supervision. Depending on the size of the hard drive
and the number of fragmented files, Disk Defragmenter might take more than an hour to complete. Set
it to run during the night or another time when you do not need access to the computer.
HP recommends defragmenting the hard drive at least once a month. Set Disk Defragmenter to run on
a monthly schedule, but the computer can be defragmented manually at any time.
To run Disk Defragmenter:
1. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
2. Click Defragment disk.
NOTE: Windows includes the User Account Control feature to improve the security of the
computer. You might be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. For more information, see Help and
Support.
For more information, see the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that, when safely deleted, free up disk space
and help the computer to run more efficiently.
To run Disk Cleanup:
1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.
2. Follow the on-screen instructions.
Replacing a drive in the primary hard drive bay
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on or in Sleep or Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing the
Power button, and then shut down the computer through the operating system.
To remove the primary hard drive:
1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external hardware devices connected to the computer.
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4. Disconnect the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the hard drive bay toward you.
6. Remove the battery from the computer.
7. Remove the five hard drive cover screws (1).
8. Lift the hard drive cover away from the computer (2).
9. Disconnect the hard drive cable connector from the system board (1).
10. Remove the four hard drive screws (2).
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11. Remove the hard drive vertically (3) from the computer.
To install the primary hard drive:
1. Insert the hard drive into the hard drive bay (1).
2. Tighten the four hard drive screws (2).
3. Connect the hard drive cable to the hard drive connector on the system board (3).
4. Align the tabs on the hard drive cover with the notches on the computer (1).
5. Close the cover (2).
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6. Tighten the hard drive cover screws (3).
7. Replace the battery.
8. Turn the computer right-side up, and then reconnect external power and external devices.
9. Turn on the computer.
Replacing a drive in the secondary hard drive bay
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on or in Sleep or Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing the
Power button, and then shut down the computer through the operating system.
The computer is equipped with a secondary hard drive bay. This bay might be empty or occupied by a
secondary hard drive.
To remove the secondary hard drive:
1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external hardware devices connected to the computer.
4. Disconnect the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the hard drive bay toward you.
6. Remove the battery from the computer.
7. Remove the five hard drive cover screws (1).
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8. Lift the hard drive cover away from the computer (2).
9. Disconnect the hard drive cable connector from the system board (1).
10. Remove the four hard drive screws (2).
11. Remove the hard drive vertically (3) from the computer.
To install the secondary hard drive:
1. Insert the hard drive into the hard drive bay (1).
2. Tighten the four hard drive screws (2).
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3. Connect the hard drive cable to the hard drive connector on the system board (3).
4. Align the tabs on the hard drive cover with the notches on the computer (1).
5. Close the cover (2).
6. Tighten the hard drive cover screws (3).
7. Replace the battery.
8. Turn the computer right-side up, and then reconnect external power and external devices.
9. Turn on the computer.
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7 External devices
Using a USB device
A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer,
scanner, or hub, to the computer or to an optional expansion product.
Some USB devices might require additional support software, which is usually included with the device.
For more information about device-specific software, see the manufacturer's instructions.
The computer has 3 USB ports, which support USB 1.0, USB 1.1, and USB 2.0 devices. To add more
USB ports, connect an optional hub or optional expansion product.
Connecting a USB device
CAUTION: To prevent damage to a USB connector, use minimal force to connect a USB device.
To connect a USB device to the computer, connect the USB cable for the device to the USB port.
A sound alerts you when the USB device is detected.
NOTE: The first time a USB device is connected, the Installing device driver software message
displays in the notification area at the far right of the taskbar.
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Removing a USB device
CAUTION: To prevent loss of information or an unresponsive system, adhere to the instructions in
“Removing a USB device.”
CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device.
To remove a USB device:
1. Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right
of the taskbar.
To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon,
which is the arrow at the left of the notification area.
2. Click the name of the device in the list.
You are prompted that it is safe to remove the device.
3. Remove the device.
Using an eSATA device
An eSATA port connects an optional high-performance eSATA component, such as an eSATA external
hard drive.
Some eSATA devices might require additional support software, which is usually included with the
device. For more information about device-specific software, see the software manufacturer's
instructions. These instructions are provided with the software, on disk, in the software Help, or on the
manufacturer's website.
NOTE: The eSATA port also supports an optional USB device.
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Connecting an eSATA device
CAUTION: To prevent damage to an eSATA port connector, use minimal force to connect an eSATA
device.
To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA
port.
A sounds alerts you that the device is connected to the computer.
Removing an eSATA device
CAUTION: To prevent loss of information or an unresponsive system, adhere to the instructions in
“Removing an eSATA device.”
CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA
device.
To remove an eSATA device:
1. Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right
of the taskbar.
To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon,
which is the arrow at the left of the notification area.
2. Click the name of the device in the list.
You are prompted that it is safe to remove the device.
3. Remove the device.
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8 External media cards
Using Digital Media Slot cards
Optional digital cards provide secure data storage and convenient data sharing. These cards are used
with digital media-equipped cameras and PDAs, as well as with other computers.
The Digital Media Slot supports the following digital card formats:
Memory Stick (MS)
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●
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●
●
●
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●
Memory Stick Pro (MSP)
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
xD-Picture Card (XD)
xD-Picture Card (XD) Type H
xD-Picture Card (XD) Type M
Inserting a digital card
CAUTION: To avoid damaging the digital card or the computer, do not insert any adapter into the
Digital Media Slot.
CAUTION: To prevent damage to the digital card connectors, use minimal force to insert a digital card.
1. Hold the digital card label-side up, with the connectors facing the computer.
2. Insert the card into the Digital Media Slot, and then push in on the card until it is firmly seated.
A sounds alerts you when a device is detected, and a menu of options appears.
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Removing a digital card
CAUTION: To prevent loss of data or an unresponsive system, adhere to the instructions in “Removing
a digital card.”
NOTE: To stop a data transfer, click Cancel in the operating system Copying window.
To remove a digital card:
1. Save all information and close all programs associated with the digital card.
2. Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right
of the taskbar.
To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon,
which is the arrow at the left side of the notification area.
3. Click the name of the digital card in the list.
You are prompted that it is safe to remove the hardware device.
4. Press in on the digital card (1), and then remove the card from the slot (2).
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9 Memory modules
The computer has one memory module compartment, which is located on the bottom of the computer.
The memory capacity of the computer is upgraded by adding a memory module to the vacant expansion
memory module slot or by upgrading the existing memory module in the primary memory module slot.
WARNING! To reduce the risk of electric shock and damage to the equipment, disconnect the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) damages electronic components. Before beginning any
procedure, be sure that you are discharged of static electricity by touching a grounded metal object.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both
memory modules are the same size.
To add or replace a memory module:
1. Save your work.
2. Shut down the computer, and close the display.
If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing
the Power button, and then shut down the computer through the operating system.
3. Disconnect all external devices connected to the computer.
4. Disconnect the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface.
6. Remove the battery from the computer.
7. Remove the five memory module compartment screws (1).
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8. Lift the memory module compartment cover (2) away from the computer.
9. If replacing a memory module, remove the existing memory module by:
a. Pulling away the retention clips (1) on each side of the memory module.
The memory module tilts up.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
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b. Grasping the edge of the memory module (2), and gently pulling the module out of the memory
module slot.
To protect a memory module after removal, place it in an electrostatic-safe container.
10. Insert a new memory module by:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module, and do not bend the memory module.
a. Aligning the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, pressing the module (2) into the memory module slot until it is seated.
c. Gently pressing the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
11. Align the tabs (1) on the memory module compartment cover with the notches on the computer.
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12. Close the cover (2).
13. Tighten the five memory module compartment screws (3).
14. Replace the battery.
15. Turn over the computer.
16. Connect external devices to the computer.
17. Connect the computer to AC power.
18. Turn on the computer.
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10 Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows Setup
Utility protect your personal settings and data from a variety of risks.
Follow the procedures in this guide to use:
Passwords
●
●
●
●
●
●
Antivirus software
Firewall software
Critical security updates
Optional security cable
Fingerprint Reader (select models only)
NOTE: Security solutions are designed to act as deterrents, but they might not deter software attacks
or prevent the computer from being mishandled or stolen.
NOTE: Before sending the computer for service, remove all password and fingerprint settings.
Computer risk
Security feature
Unauthorized use of the computer
Computer viruses
Power-on password
Norton Internet Security software
Unauthorized access to data
Firewall software
Windows updates
●
●
Unauthorized access to Setup Utility, BIOS settings, and other Administrator password
system identification information
Ongoing or future threats to the computer
Unauthorized access to a Windows user account
Unauthorized removal of the computer
Critical security updates from Microsoft®
User password
Security cable slot (used with an optional security cable)
Using passwords
A password is a group of characters that you choose to secure computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords
are set in Windows or in the non-Windows Setup Utility preinstalled on the computer.
CAUTION: To prevent being locked out of the computer, record each password set. Because most
passwords are not displayed as they are set, changed, or deleted, it is essential to record each password
immediately and store it in a secure place.
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Use the same password for a Setup Utility feature and for a Windows security feature, and the same
password can be used for more than one Setup Utility feature.
To setup a password in Setup Utility:
Combine up to 8 letters and numbers. Passwords are case sensitive.
●
●
Enter the password at the Setup Utility prompt. A password set in Windows must be entered at a
Windows prompt.
To safely create and save passwords:
Follow requirements set by the program.
●
●
●
●
Write down your passwords and store them in a secure place away from the computer.
Do not store passwords in a file on the computer.
Do not use your name or other personal information that can easily be discovered by an outsider.
For additional information about Windows passwords, such as screen-saver passwords, select Start
> Help and Support.
Setting passwords in Windows
Password
Function
Administrator password
Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup Utility
contents.
User password
Protects access to a Windows user account. It also protects
access to the computer contents and must be entered when
you exit Sleep or Hibernation.
Setting passwords in Setup Utility
Password
Function
Administrator password
Protects access to Setup Utility.
●
●
After this password is set, it is entered each time you
access Setup Utility.
CAUTION: If you forget your administrator password, Setup
Utility cannot be accessed.
Power-on password
Protects access to the computer contents.
●
●
After this password is set, it must be entered each time
you turn on or restart the computer, or exit Hibernation.
CAUTION: If you forget your power-on password, the
computer cannot be turned on or restarted, or exit Hibernation.
For details about passwords, see Administrator password or Power-on password.
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Administrator password
Your administrator password protects the configuration settings and system identification information in
Setup Utility. After this password is set, you must enter it each time you access Setup Utility.
Your administrator password is not interchangeable with an administrator password set in Windows,
nor is it displayed as it is set, entered, changed, or deleted. Be sure that you record your password and
store it in a safe place.
Managing an administrator password
To set, change, or delete this password:
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu message appears in the lower left corner of the screen, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu message appears in the lower left corner of the screen, press the esc key. When the Startup
Menu appears, press the f10 key.
2. Use the arrow keys to select Security > Set Administrator Password, and then press enter.
To set an administrator password, type your password in the Enter New Password and
Confirm New Password fields, and then press the enter key.
●
To change an administrator password, type your current password in the Enter Current
Password field, type a new password in the Enter New Password and Confirm New Password
fields, and then press the enter key.
●
To delete an administrator password, type your current password in the Enter Password field,
and then press the enter key four times.
●
3. To save your changes and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes.
Changes go into effect when the computer restarts.
Entering an administrator password
At the Enter Password prompt, type your administrator password, and then press the enter key. After
three unsuccessful attempts to enter the administrator password, restart the computer and try again.
Power-on password
Your power-on password prevents unauthorized use of the computer. After this password is set, it must
be entered each time you turn on or restart the computer, or exit Hibernation. A power-on password is
not displayed as it is set, entered, changed, or deleted.
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Managing a power-on password
To set, change, or delete the power-on password:
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu message appears in the lower left corner of the screen, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu message appears in the lower left corner of the screen, press the esc key. When the Startup
Menu appears, press the f10 key.
2. Use the arrow keys to select Security > Set Power-On Password, and then press the enter key.
To set a power-on password, type your password in the Enter New Password and Confirm
New Password fields, and then press the enter key.
●
To change a power-on password, type your current password in the Enter Current Password
field, type a new password in the Enter New Password and Confirm New Password fields,
and then press the enter key.
●
To delete a power-on password, type your current password in the Enter Current Password
field, and then press the enter key four times.
●
3. To save your changes and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes.
Changes go into effect when the computer restarts.
Entering a power-on password
At the Enter Password prompt, type your password, and then press the enter key. After three
unsuccessful attempts to enter the password, restart the computer and try again.
Using antivirus software
When using the computer to access e-mail, a network, or the Internet, the computer is exposed to
viruses. Computer viruses disable the operating system, programs, or utilities, or cause them to function
abnormally.
Antivirus software detects most viruses, destroys them, and in most cases, repairs any damage caused.
To provide ongoing protection against newly discovered viruses, keep antivirus software up-to-date.
Norton Internet Security, an antivirus program, is preinstalled on the computer. The software includes
60 days of free updates. HP recommends protecting the computer against new viruses beyond 60 days
by purchasing extended update service. Instructions for using and updating Norton Internet Security
software and for purchasing extended update service are provided within the program. To view and
access Norton Internet Security, select Start > All Programs > Norton Internet Security.
For more information about computer viruses, type viruses in the Help and Support search box.
Using firewall software
When using the computer for e-mail, network, or Internet access, unauthorized persons might gain
access to the computer, your personal files, and information about you. Use the firewall software
preinstalled on the computer to protect your privacy.
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Firewall features include logging and reporting of network activity, and automatic monitoring of all
incoming and outgoing traffic. For more information, see the firewall user guide or contact the firewall
manufacturer.
NOTE: Under some circumstances a firewall blocks access to Internet games, interferes with printer
or file sharing on a network, or blocks authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task, and then reenable the firewall. To permanently resolve
the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an
alert.
Updates to the operating system and other software might have become available after the computer
was shipped. To be sure that all available updates are installed on the computer:
Run Windows Update after you set up the computer. Use the update link at Start > All
Programs > Windows Update.
●
Run Windows Update monthly thereafter.
●
●
Obtain updates to Windows and other Microsoft programs, as they are released, from the Microsoft
website and through the updates link in Help and Support.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it might not prevent the computer from
being mishandled or stolen.
NOTE: The location of the security cable slot varies by computer model.
To attached the security cable:
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
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Using the Fingerprint Reader (select models only)
NOTE: The location of the Fingerprint Reader varies by computer model.
Locating the Fingerprint Reader
The Fingerprint Reader is a small metallic sensor that is located:
Near the bottom of the TouchPad
On the right side of the keyboard
On the upper-right side of the display
On the left side of the display
●
●
●
●
Depending on the computer model, the Fingerprint Reader might be oriented horizontally or vertically.
Both orientations require that you swipe your finger perpendicular to the metallic sensor.
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Registering fingerprints
A Fingerprint Reader allows you to log on to Windows using a fingerprint that you have registered using
DigitalPersona Personal software, instead of using a Windows password.
To register one or more fingerprints:
1. In Windows, click the DigitalPersona Personal icon in the notification area.
2. Read the welcome text, and then click Next.
The Verify Your Identity window appears.
3. Type your Windows password, if one has been established, and then click Next.
NOTE: If you do not have a Windows password, the Protect Your Windows Account window
appears. Create a Windows password at this time, or skip this step by clicking Next. However,
setting a Windows password optimizes the security of the computer.
The Fingerprint Registration Training window appears.
4. View the demonstration, and then click Next.
The Register a Fingerprint window appears.
5. Click the finger on the screen that corresponds to the finger you want to register.
The next window appears, outlining that finger in green.
6. Slowly swipe your chosen finger over the Fingerprint Reader.
NOTE: If the swipe is not completed correctly, a message explains why the swipe was
unsuccessful.
NOTE: For best results, swipe the same finger in the same direction each time you use the
Fingerprint Reader.
7. Continue swiping the same finger over the Fingerprint Reader until you have completed four
successful swipes.
When the fingerprint is registered successfully, the Register a Fingerprint window appears, allowing
you to register more fingerprints. Repeat steps 5 through 7 to register additional fingerprints.
8. When you are finished registering fingerprints, click Next.
If you register only one fingerprint, a message recommends that you register additional fingerprints.
Click Yes to register more fingerprints, and then repeat steps 1 through 8 for each fingerprint
registered.
– or –
Click No if you do not want to register additional fingerprints. The Registration Complete window
appears.
9. Click Finish.
NOTE: Repeat steps 1 through 9 for each additional user.
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Using your registered fingerprint to log on to Windows
To log on to Windows using your fingerprint:
1. After you register your fingerprints, restart Windows.
2. Swipe any of your registered fingers to log on to Windows.
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11 Setup Utility (BIOS)
Starting Setup Utility
Setup Utility is a ROM-based information and customization utility is used even when the Windows
operating system is not working.
NOTE: The fingerprint reader (select models only) cannot be used to access Setup Utility.
The utility reports information about the computer and provides settings for startup, security, and other
preferences.
To start Setup Utility:
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the f10 key.
▲
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the esc key. When the Startup Menu appears, press the f10 key.
Using Setup Utility
Changing the language of Setup Utility
To change the language of Setup Utility:
NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the esc key. When the Startup Menu appears, press the f10 key.
2. Use the arrow keys to select System Configuration > Language, and then press the enter key.
3. Use the arrow keys to select a language, and then press the enter key.
4. When a confirmation prompt with your language selected appears, press the enter key.
5. To save the change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press the enter key.
Changes go into effect immediately.
Navigating and selecting in Setup Utility
Because Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and
selections are by keystroke.
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To navigate Setup Utility:
Use the arrow keys to choose a menu or a menu item.
●
●
Use either the arrow keys or the f5 or f6 keys to choose an item in a list or to toggle a field,
for example an Enable/Disable field.
Press the enter key to select an item.
●
●
●
Press the esc key to close a text box or return to the menu display.
Press the f1 key to display additional navigation and selection information.
Displaying system information
Use Setup Utility to view the system time and date and information that identifies the computer.
To display the system information using Setup Utility:
NOTE: If Setup Utility is running, begin at step 1. If Setup Utility is not running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the esc key. When the Startup Menu appears, press the f10 key.
2. Select the Main menu.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press the enter key.
Restoring default settings in Setup Utility
To restore Setup Utility default settings:
NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu screen appears, press the esc key. When the Startup Menu appears, press the f10 key.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press the enter key.
3. When the Setup Confirmation screen appears, press the enter key.
4. To save the change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press the enter key.
Setup Utility default settings go into effect when the computer restarts.
NOTE: Password, security, and language settings are not changed when you restore the factory
default settings.
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Exiting Setup Utility
Exit Setup Utility with or without saving changes.
To exit Setup Utility and save the changes from the current session:
●
If the Setup Utility menus are not visible, press the esc key to return to the menu display. Use the
arrow keys to select Exit > Exit Saving Changes, and then press the enter key.
To exit Setup Utility without saving your changes from the current session:
●
If the Setup Utility menus are not visible, press the esc key to return to the menu display. Use the
arrow keys to select Exit > Exit Discarding Changes, and then press the enter key.
After either choice, the computer restarts in Windows.
Setup Utility menus
The menu tables provide an overview of Setup Utility options.
NOTE: Some of the Setup Utility menu items might not be supported by the computer.
Main menu
Select
System information
Function
View and change the system time and date.
●
●
●
View identification information about the computer.
View specification information about the processor, memory size,
system BIOS, and keyboard controller version (select models only).
Security menu
Select
Function
Administrator password
Power-On Password
Enter, change, or delete an administrator password.
Enter, change, or delete a power-on password.
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System Configuration menu
Select
Function
Language Support
Change the language of Setup Utility.
Enable/disable the processor Virtualization Technology.
Virtualization Technology (select models only)
LAN Power Saving (select models only)
Enable/disable LAN Power Saving. When enabled, saves power when
the computer is in DC mode.
Fan Always On
Enable/disable Fan Always On. When enabled, the computer fan is
always on.
Action Keys Mode
Boot Options
Enable/disable the Action Keys.
POST (power-on self test) f10 and f12 Delay (sec.)―Set the delay
for the f10 and f12 functions of Setup Utility in intervals of 5 seconds
each (0, 5, 10, 15, 20).
●
CD-ROM Boot―Enable/disable boot from CD-ROM.
Floppy Boot―Enable/disable boot from diskette.
●
●
●
Internal Network Adapter Boot―Enable/disable boot from the
internal network adapter.
Boot Order―Set the boot order for:
●
Notebook Hard Drive
◦
◦
◦
◦
◦
◦
Internal CD/DVD ROM Drive
USB Diskette on Key/USB Hard Drive
USB CD/DVD ROM Drive
USB Floppy
Network Adapter
Diagnostics menu
Select
Function
Primary Hard Disk Self Test
Run a comprehensive self-test on the hard drive.
Secondary Hard Disk Self Test (select models
only)
Run a comprehensive self-test on a secondary hard drive.
Memory Test
Run a diagnostic test on the system memory.
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12 Software updates
Updated versions of the software provided with the computer might be available on the HP website.
Most software and BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information about installing
and troubleshooting the software.
To update the software:
1. Identify the computer model, product category, and series or family. Prepare for a system BIOS
update by identifying the BIOS version currently installed on the computer.
If the computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
NOTE: The computer system BIOS is stored on the system ROM. The BIOS initializes the
operating system, determines how the computer interacts with the hardware devices, and provides
for data transfer among hardware devices, including the time and date.
NOTE: Windows includes the User Account Control feature to improve the security of the
computer. You might be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. For more information, see Help and
Support.
3. Install the updates.
Updating the BIOS
To update the BIOS, first determine what BIOS version you currently have and then download and install
the new BIOS.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) is displayed by pressing fn
+esc (if you are already in Windows) or by opening Setup Utility.
To use Setup Utility for displaying BIOS information:
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup
Menu appears, press the f10 key.
2. If Setup Utility does not open with the system information displayed, use the arrow keys to select
the Main menu.
When the Main menu is selected, BIOS and other system information appears.
3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press
the enter key.
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Downloading a BIOS update
CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install
a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by disconnecting the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
To download a BIOS update:
1. Select Start > Help and Support > Maintain > Software Updates to access the page on the HP
website that provides software for the computer.
2. Follow the instructions on the screen to identify the computer and access the BIOS update you
want to download.
3. In the download:
a. Identify the BIOS update that is later than the BIOS version currently installed on the computer.
Make a note of the date, name, or other identifier. You might need this information to locate
the update later, after it has been downloaded to the hard drive.
b. Follow the instructions on the screen to download your selection to the hard drive.
Make a note of the path to the location on the hard drive where the BIOS update is
downloaded. Access this path when you are ready to install the update.
NOTE: If you connect the computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download
is complete. If no instructions appear:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click the hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path recorded earlier, open the folder on the hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
The system automatically shuts down after the BIOS has successfully updated.
NOTE: After a message on the screen reports a successful installation, delete the downloaded file
from the hard drive.
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Updating programs and drivers
To download and install software other than a BIOS update:
2. Click the option for software and driver downloads, type the computer model number in the Search
box, and then press the enter key.
3. Click your specific product from the models listed.
4. Select the operating system.
5. When the list of drivers appears, click an updated driver to open a window containing additional
information.
6. Click Install now to install the updated driver.
NOTE: In some locations you might be able to download the driver and install it later. To do this,
click Download only to save the file to the computer. When prompted, click Save and then select
a storage location on the hard drive. After the file is downloaded, navigate to the folder where the
file was stored, and double-click the file to install.
7. If prompted, restart the computer after the installation is complete, and then verify the operation of
the device.
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13 Backup and recovery
Recovery after a system failure is as complete as the most current backup. HP recommends creating
recovery discs immediately after software setup. As you add new software and data files, continue to
back up the system on a regular basis to maintain a reasonably current backup.
Tools provided by the operating system and HP Recovery Manager software are designed to help you
with the following tasks for safeguarding your information and restoring it in case of a system failure:
Creating a set of recovery discs (Recovery Manager software feature)—Recovery discs are used
to start up (boot) the computer and restore the operating system and software programs to factory
settings in case of system failure or instability.
●
Backing up your information regularly to protect your important system files.
●
●
Creating system restore points (operating system feature)—System restore points reverse
undesirable changes to the computer by restoring the computer to an earlier state.
Recovering a program or driver (Recovery Manager software feature)—This feature helps you
reinstall a program or driver without performing a full system recovery.
●
●
Performing a full system recovery (Recovery Manager software feature)—Recovery Manager
recovers the full factory image if you experience system failure or instability. Recovery Manager
works from a dedicated recovery partition (select models only) on the hard drive or from recovery
discs you create.
NOTE: If the computer includes a solid-state drive (SSD), a recovery partition might not be
included. Recovery discs are included for computers that do not have a partition. Use these discs
to recover the operating system and software. To check for the presence of a recovery partitions,
select Start > Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk
Drives section of the window.
Creating recovery discs
HP recommends creating recovery discs so that the system can be restored to its original factory state
if you experience serious system failure or instability. Create these discs after setting up the computer
for the first time.
Handle these discs carefully and keep them in a safe place. The software creates only one set of
recovery discs.
NOTE: If the computer does not include an internal optical drive, use an optional external optical drive
(purchased separately) to create recovery discs, or purchase recovery discs from the HP website.
Before creating recovery discs:
You need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are
purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up
to 20 discs might be required, whereas only a few DVDs or BDs are required.
●
●
NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the Recovery Manager software.
The computer must be connected to AC power during this process.
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Only one set of recovery discs are created per computer.
Number each disc before inserting it into the optical drive.
●
●
●
If necessary, exit the program before you have finished creating the recovery discs. The next time
you open Recovery Manager, you are prompted to continue the disc creation process.
To create a set of recovery discs:
1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation.
2. Follow the on-screen instructions.
Backing up your information
As you add new software and data files, back up your system on a regular basis to maintain a reasonably
current backup.
Back up your system at the following times:
At regularly scheduled times
●
NOTE: Set reminders to back up your information periodically.
Before the computer is repaired or restored
●
●
Before adding or modifying hardware or software
When backing up:
Create system restore points using the Windows System Restore feature, and periodically copy
them to disc.
●
Store personal files in the Documents library and periodically back up this folder.
Back up templates stored in their associated programs.
●
●
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
The screen shot is a time-saver if you have to reset your preferences.
To copy the screen and paste it into a word-processing document:
1. Display the screen.
2. Copy the screen:
To copy only the active window, press alt+fn+prt sc.
To copy the entire screen, press fn+prt sc.
3. Open a word-processing document, and then select Edit > Paste.
4. Save the document.
Back up your information to an optional external hard drive, a network drive, or discs.
●
●
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD-R, or DVD±RW. The discs used depend on the type of optical drive installed
in the computer.
NOTE: DVDs store more information than CDs, so using them for backup reduces the number
of recovery discs required.
When backing up to discs, number each disc before inserting it into the optical drive of the computer.
●
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Using Windows Backup and Restore
To create a backup using Windows Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before starting the backup process.
NOTE: The backup process might take over an hour, depending on file size and the speed of the
computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You might be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Help and Support.
Using system restore points
When backing up your system, you are creating a system restore point. A system restore point saves
and names a snapshot of the hard drive at a specific point in time. You can then recover back to that
point if you want to reverse subsequent changes made to thesystem.
NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since
the last restore point.
Create additional restore points to provide increased protection for the system files and settings.
When to create restore points
Create restore points:
Before adding or extensively modifying software or hardware
Periodically, whenever the system is performing optimally
●
●
NOTE: If you revert to a restore point and then change your mind, reverse the restoration.
Create a system restore point
To create a system restore point:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Under Protection Settings, select the disk for which you want to create a restore point.
5. Click Create.
6. Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System protection.
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3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Performing a recovery
NOTE: Recover only files that you have previously backed up. HP recommends using HP Recovery
Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer.
Recovery Manager software repairs or restores the system if you experience system failure or instability.
Recovery Manager works from recovery discs or from a dedicated recovery partition (select models
only) on the hard drive. However, if the computer includes a solid-state drive (SSD), you might not have
a recovery partition. If that is the case, recovery discs are included with the computer. Use these discs
to recover the operating system and software.
NOTE: Windows has its own built-in repair features, such as System Restore. If you have not already
tried these features, try them before using Recovery Manager.
NOTE: Recovery Manager recovers only software that was preinstalled at the factory. Software not
provided with this computer must be downloaded from the manufacturer's website or reinstalled from
the disc provided by the manufacturer.
Recovering from the recovery discs
To restore the system from the recovery discs:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive, and then restart the computer.
3. Follow the on-screen instructions.
Recovering from the dedicated recovery partition (select models only)
NOTE: If the computer includes a solid-state drive (SSD), a recovery partition might not be included.
Recovery discs are included for computers that do not have a partition. Use these discs to recover the
operating system and software. To check for the presence of a recovery partitions, select Start >
Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk Drives section of
the window.
On some models, a recovery from the partition can be performed on the hard drive. This restores the
computer to its factory condition.
To restore the system from the partition:
1. Access Recovery Manager by either:
Selecting Start > All Programs > Recovery Manager > Recovery Manager.
●
– or –
Turning on or restarting the computer, and then pressing the esc key when the Press the ESC
key for Startup Menu screen appears. Then, press the f11 key when the Press <F11> for
recovery screen appears.
●
2. Click System Recovery in the Recovery Manager window.
3. Follow the on-screen instructions.
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14 Troubleshooting
Cannot connect to a WLAN
Before troubleshooting a network connection problem, be sure that device drivers are installed for all
wireless devices.
NOTE: Wireless networking devices are included with select computer models only. If wireless
networking is not listed in the feature list on the side of the original computer package, add wireless
networking capability to the computer by purchasing a wireless networking device.
Possible causes for wireless connection problems include:
Changing the network configuration (SSID or security)
Disabling or incorrectly installing the wireless device
Failing wireless device or router hardware
●
●
●
●
Encountering interference from other devices
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on the computer:
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You might be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Help and Support.
1. Select Start > Control Panel > System and Security.
2. In the System area, click Device Manager.
3. Expand the list of Network adapters by clicking the plus (+) sign.
4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device might
include the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11.
If no WLAN device is listed, either the computer does not have an integrated WLAN device, or the
driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, see the website links provided in Help and Support.
Cannot connect to a preferred network
Windows automatically repairs a corrupted WLAN connection:
If there is a Network icon in the notification area, right-click the icon, and then click Troubleshoot
problems.
●
Windows resets your network device and attempts to reconnect to one of the preferred networks.
If there is no Network icon in the notification area:
●
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2. Click Troubleshoot problems and select the network you want to repair.
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Network icon is not displayed
If the network icon is not displayed in the notification area after configuring the WLAN, the software
driver is either missing or corrupted. A Windows “Device not Found” error message might appear.
Reinstall the driver.
Get the latest version of the WLAN device software and drivers for the computer from the HP website
website for the latest software.
For the latest version of the WLAN device software:
2. Select your country or region.
3. Click the option for software and driver downloads.
4. Type the computer model number in the search box.
5. Press the enter key, and then follow the on-screen instructions.
NOTE: If the WLAN device was purchased separately, consult the manufacturer's website for the latest
software.
Current network security codes are unavailable
If prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected
by security. Enter the current codes to make a connection on a secure network. The SSID and network
key are alphanumeric codes that are entered to identify the computer to the network. To find the codes:
For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●
For a private network, such as a network in an office or at a public Internet chat room, contact the
network administrator to obtain the codes, and then enter the codes when prompted.
●
Some networks change the SSID or network keys used in their routers or access points on a regular
basis to improve security. Change the corresponding code in the computer accordingly.
If provided with new wireless network keys and SSID, and if you have previously connected to that
network, follow the steps below to connect to the network:
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2. In the left panel, click Manage wireless networks.
A list showing the available WLANs appears. If you are in a hotspot where several WLANs are
active, multiple networks appear.
3. Select the network in the list, right-click the network, and then click Properties.
NOTE: If the network you want is not listed, check with the network administrator to be sure that
the router or access point is operating.
4. Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
5. Click OK to save these settings.
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WLAN connection is very weak
If the connection is very weak, or if the computer cannot make a connection to a WLAN, minimize
interference from other devices by:
Moving the computer closer to the wireless router or access point.
●
●
Temporarily disconnecting devices such as a microwave, cordless phone, or cellular phone.
To force the device to reestablish all connection values:
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2. In the left panel, click Manage wireless networks.
A list showing the available WLANs appears. If you are in a hotspot where several WLANs are
active, multiple networks appear.
3. Select a network, and then click Remove.
Cannot connect to the wireless router
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by
removing power from the router for 10 to 15 seconds.
If the computer cannot make a connection to a WLAN, restart the wireless router. For details, see the
router manufacturer's instructions.
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The optical disc tray does not open for removal of a CD, a
DVD, or a BD
1. Insert the end of a paper clip into the release access in the front bezel of the drive (1).
2. Press in gently on the paper clip until the disc tray is released, and then pull out the tray until it
stops (2).
3. Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges
of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray, and then place the disc in a protective case.
The computer does not detect the CD, DVD, or BD drive
If Windows does not detect an installed device, the device driver software might be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility by:
1. Removing any discs from the optical drive.
2. Selecting Start > Control Panel > System and Security.
3. In the System area, clicking Device Manager.
4. In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list
to show all of the installed drives.
5. Right-clicking the optical device listing to perform the following tasks:
Update the driver software
Disable
●
●
The optical disc tray does not open for removal of a CD, a DVD, or a BD 93
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Uninstall
●
●
Scann for hardware changes. Windows scans your system for installed hardware and installs
any required drivers
Click Properties to verify that the device is working properly
●
The Properties window provides details about the device to help you troubleshoot issues
◦
◦
Click the Driver tab to update, disable, or uninstall drivers for this device
A CD, DVD, or BD does not play
To play a CD, DVD, or BD:
Save your work and close all open programs before playing a disc.
Log off the Internet before playing a disc.
●
●
●
●
Be sure that you insert the disc properly.
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
●
Disable Sleep before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you might see a warning
message asking if you want to continue. If this message appears, click No. After clicking No, the
computer might:
Resume playback.
◦
◦
Close the playback window in the multimedia program. To return to playing the disc, click the
Play button in your multimedia program. In some cases, you might need to exit the program,
and then restart it.
Increase system resources.
●
Shut down printers and scanners, and unplug cameras and portable handheld devices.
Disconnecting these Plug and Play devices frees up valuable system resources and results
in better playback performance.
◦
Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color by:
◦
1. Right-clicking on a blank area of the computer desktop, and selecting Screen resolution.
2. Selecting Advanced Settings > Monitor tab.
3. Selecting High Color (16 bit), if this setting is not already selected.
4. Clicking OK.
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A CD, DVD, or BD does not play automatically
1. Click Start > Default Programs > Change AutoPlay Settings.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Save.
A disc should now start automatically when it is inserted into the optical drive.
A DVD or BD movie stops, skips, or plays erratically
Clean the disc.
●
Conserve system resources by:
●
Logging off the Internet.
◦
◦
Changing the color properties of the desktop.
1. Right-click on a blank area of the computer desktop, and then select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
Disconnecting external devices, such as a printer, scanner, camera, or handheld device.
◦
A DVD or BD movie is not visible on an external display
1. If both the computer display and an external display are on, press the Switch Screen Image key
one or more times to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the movie image does appear on any display designated as
the secondary display.
For information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a CD or DVD does not begin, or it
stops before completion
Be sure that all other programs are closed.
●
●
●
Disable Sleep and Hibernation.
Be sure that you are using the right kind of disc for your drive. For more information about disc
types, see the user guides.
Be sure that the disc is inserted properly.
Select a slower write speed and try again.
●
●
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If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
●
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD or BD playing in Windows Media Player produces
no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
A device driver must be reinstalled
1. Remove any discs from the optical drive.
2. Select Start > Control Panel > System and Security.
3. In the System area, click Device Manager.
4. In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
reinstall (for example, DVD/CD ROMs, Modems, and so on).
5. Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
6. In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans the system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8. Try running the program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you might need to update
your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
2. Click the option for software and driver downloads, type the computer model number in the search
box, and then press the enter key.
3. Click your specific product from the models listed.
4. Click the Windows 7 operating system.
5. When the list of drivers is displayed, click an updated driver to open a window containing additional
information.
6. Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to the computer. When prompted, click Save and then select
a storage location on the hard drive.
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After the file is downloaded, navigate to the folder where the file was stored, and then double-click
the file to install.
7. If prompted, restart the computer after the installation is complete, and then verify the operation of
the device.
Obtaining the latest Windows device drivers
Obtain the latest Windows device drivers by using Windows Update. This feature automatically checks
for and installs updates for the Windows operating system and other Microsoft products.
To use Windows Update:
1. Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, a prompt appears asking you to enter
settings before checking for updates.
2. Click Check for Updates.
3. Follow the on-screen instructions.
A device driver must be reinstalled 97
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Index
A
disposing 46
inserting 40
CD
AC adapter
copying 53
playing 51
connecting 39
identifying 10
removing 40
action keys
replacing 46
removing 55
audio CD, DVD, or BD
controls 23
decrease screen
brightness 22
using 22
storing 45
battery bay, identifying
changing the language of Setup
Utility 79
compartments
memory module
components
battery release latch,
identifying
bays
volume 28
wireless 23
bottom
display
administrator password
creating 73
primary hard drive
front
left-side
BD
entering 73
managing 73
playing 51
removing 55
right-side
top
antennas
Blu-ray ROM DVD+/-RW
Blu-ray ROM with LightScribe DVD
applications key, Windows
audio devices, connecting
external 30
connectors, power
AutoPlay 51
buttons
left TouchPad
power
right TouchPad
TouchPad, on/off button
D
B
device drivers
backing up
digital card
customized window, toolbar,
templates 87
C
cables
eSATA 64
defined 65
battery
LAN 18
inserting 65
calibrating 43
discharging 42
security 75
USB 62
caps lock light, identifying
removing 66
stopping 66
digital dual array microphones,
identifying 27
98 Index
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firewall 16
J
jacks
RJ-45 (network)
function keys, identifying
drives
K
G
keypad keys, identifying
keypad, external
using 25
diskette 55
external 55
optical 55
H
hard drive
external 55
keypad, integrated
identifying 24
using 24
See also hard drive; optical drive
DVD
copying 53
playing 51
removing 55
HDMI port, identifying
keys
esc
fn
headphones 27
Hibernation
function
keypad
mute 28
Windows applications
Windows logo
exiting 36
initiated during critical battery
level 42
E
earbuds 27
encryption 16
entering a power-on
password 74
entering an administrator
password 73
eSATA devices
connecting 64
description 63
removing 64
L
initiating 36
labels
Bluetooth 11
high-definition devices,
connecting 33
hotkeys
description 23
using 24
HP Mobile Broadband Module
hubs 62
HP Mobile Broadband
Module 11
Microsoft Certificate of
Authenticity 11
regulatory 11
SIM 11
eSATA/USB port, identifying
esc key, identifying
WLAN 11
I
external audio devices,
connecting 30
external monitor port,
icons
latch, battery release
left TouchPad button,
wireless 13
identifying
lights
caps lock
integrated webcam light,
identifying
identifying
internal digital dual array
internal microphones,
mute
power
TouchPad
volume mute
F
f11 89
identifying
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webcam
wireless
local area network (LAN)
network security codes
product name and number,
computer 10
SSID 91
noise suppression circuitry
num lock
M
maintenance
R
managing a power-on
password 74
managing an administrator
password 73
memory module
inserting 69
recovering from the dedicated
recovering from the recovery
discs 89
O
operating system
Microsoft Certificate of
optical disc
regulatory information
playing 51
removing 55
removing 68
memory module compartment
cover
P
passwords
administrator 73
power-on 73
removing 68
replacing 70
pointing devices, setting
preferences 20
ports
memory module compartment,
right TouchPad button,
identifying
identifying
RJ-45 (network) jack,
identifying
Microsoft Certificate of Authenticity
label 11
S
eSATA/USB
external monitor
secondary hard drive,
replacing 59
monitor port, external
mouse, external
connecting 22
power
multimedia components,
identifying 27
mute key
identifying 23
using 28
mute light, identifying
connecting 39
conserving 45
power button, identifying
power connector, identifying
power lights, identifying
power-on password
creating 74
security
features 71
passwords 71
security cable slot, identifying
N
network cable
entering 74
managing 74
connecting 18
primary hard drive bay,
identifying
100 Index
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shutdown 47
Sleep
troubleshooting
Wireless Assistant
software 13
wireless key
identifying 23
using 14
wireless network (WLAN)
connecting 17
exiting 35
initiating 35
slots, security cable
software
antivirus 74
firewall 74
corporate WLAN
connection 17
U
USB devices
installing 30
multimedia 30
described 12
SuperMulti LightScribe DVD±RW
and CD-RW Combo with DL
support 49
connecting 62
description 62
removing 63
identifying
label 11
security 16
Z
V
vents, identifying
volume
adjust 28
keys 28
mute 28
volume mute light, identifying
T
temperature 45
TouchPad
W
buttons
webcam 8, 27
Windows applications key,
gestures 20
identifying 20
using 20
TouchPad gestures
pinching 21
scrolling 21
zooming 21
TouchPad light, identifying
TouchPad on/off button,
identifying
Windows logo key, identifying
wireless antennas
identifying
wireless controls
Connection Manager
software 13
TouchPad zone
identifying
traveling with the computer
key 13
Index 101
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