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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Starting right ................................................................................................................................................... 1
2 Getting to know your computer ..................................................................................................................... 4
3 Connecting to a network .............................................................................................................................. 15
Using an Internet service provider .................................................................... 16
Configuring a wireless router ............................................................................ 17
Using HP Mobile Broadband (select models only) ............................................................ 18
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4 Enjoying entertainment features ................................................................................................................. 21
5 Navigating using touch gestures, pointing devices and the keyboard ................................................... 27
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Using Microsoft Windows 8 shortcut keys ......................................................... 38
6 Managing power ............................................................................................................................................ 40
7 Managing and sharing information ............................................................................................................. 47
8 Maintaining your computer .......................................................................................................................... 50
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9 Securing your computer and information .................................................................................................. 54
10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................................... 59
11 Backing up, restoring, and recovering ..................................................................................................... 62
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12 Specifications .............................................................................................................................................. 68
13 Electrostatic Discharge .............................................................................................................................. 69
Index ................................................................................................................................................................... 70
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1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after setup, fun things to do with your computer, and where to
get more HP resources.
HP Quick Start (select models only)
HP Quick Start gives you the option to use the familiar Start menu from the Windows desktop. Quick
Start functions like the traditional Windows Start menu and enables you to conveniently open files
and programs using the Windows desktop.
▲
To open HP Quick Start from the Windows desktop, click the HP Quick Start icon
on the
taskbar.
Best practices
To get the most out of your smart investment, after you set up and register the computer, we
recommend the following steps:
●
If you haven’t already done so, connect to a wired or wireless network. See details in Connecting
●
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8
features.
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,
press the Windows key
to the previous screen.
on your keyboard. Pressing the Windows key again will return you
●
Become familiar with the computer hardware and software. For more information, see Getting to
information.
●
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up,
Fun things to do
●
You know that you can watch a YouTube video on the computer. But did you know that you can
also connect your computer to a TV or gaming console? For more information, see Connecting
●
You know you can listen to music on the computer. But did you know that you can also stream
live radio to the computer and listen to music or talk radio from all over the world? See Using
HP Quick Start (select models only)
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●
●
Experience music the way the artist intended, with deep controlled base and clear, pure sound.
Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and
2
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More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
product details, how-to information, and more, use this table.
Resource
Contents
Setup Instructions
Windows 8 Basics guide
Help and Support
●
●
●
Overview of computer setup and features.
Overview of using and navigating with Windows® 8.
A broad range of how-to information and troubleshooting tips.
To access Help and Support, from the Start screen,
type h, and then select Help and Support. For U.S.
worldwide support, go to http://welcome.hp.com/
Safety & Comfort Guide
●
●
Proper workstation setup.
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
ergo.
Guidelines for posture and work habits that increase your
comfort and decrease your risk of injury.
●
Electrical and mechanical safety information.
Worldwide support
●
●
●
●
Online chat with an HP technician.
Email support.
To get support in your language, go to
Find support telephone numbers.
Locate HP service center locations.
Regulatory, Safety and Environmental Notices
●
Important regulatory notices, including proper battery disposal
information.
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select User guides.
Limited Warranty*
●
Specific warranty information about this computer.
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services, or go to
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
●
●
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
More HP resources
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2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed in your computer.
Locating software
▲
To find out what software is installed on your computer, from the Start screen, right-click using
the mouse or swipe from the top of the TouchPad to reveal the apps, and then select the All
apps icon.
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Right side
Component
(1)
Description
SIM slot (select models only)
Supports a wireless subscriber identity module (SIM).
(2)
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, select the HP Support
Assistant app, select My computer, and then select User
guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3)
USB 2.0 port
Connects an optional USB device.
NOTE: For details about different types of USB ports, see
(4)
(5)
RJ-45 (network) jack
AC adapter light
Connects a network cable.
●
●
●
White: The AC adapter is connected and the battery is
charged.
Amber: The AC adapter is connected and the battery
is charging.
Off: The computer is using DC power.
(6)
Power connector
Connects an AC adapter.
Right side
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Left side
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
(3)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
USB 3.0 charging (powered) port (1)
Connects an optional USB device. USB charging ports
allow you to charge connected USB devices. Standard
USB ports will not charge all USB devices or will charge
using a low current. Some USB devices require power and
require you to use a powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even when the
computer is off.
NOTE: For details about different types of USB ports, see
(4)
(5)
USB 3.0 port (1)
Connects an optional USB 3.0 device and provides
enhanced USB power performance.
NOTE: For details about different types of USB ports, see
Media Card Reader
Reads data from and writes data to digital memory cards
such as Secure Digital (SD).
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Component
(6)
Description
Hard drive light
●
●
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For information about HP 3D DriveGuard,
(7)
Power light
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state, which is
an energy-saving mode. The computer shuts off
power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Display
Display
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Component
Description
(1)
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(2)
(3)
(4)
Internal microphones (2)
Webcam light
Record sound.
On: The webcam is in use.
HP TrueVision HD Webcam
Records video, captures still photographs, and provides access
to video conferences and online chat by means of streaming
video.
To use the webcam, from the Start screen, type c, and then
select CyberLink YouCam from the list of applications.
(5)
(6)
Internal display switch
WLAN antennas (2)*
Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then select User guides.
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Top
TouchPad
Component
Description
(1)
TouchPad zone
Reads your finger gesture to move the pointer or activate
items on the screen.
(2)
(3)
Left TouchPad button
Right TouchPad button
Functions like the left button of an external mouse.
Functions like the right button on an external mouse.
Top
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Lights
Component
(1)
Description
Power light
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state, which is
an energy-saving mode. The computer shuts off power
to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
(2)
(3)
Caps lock light
Mute light
On: Caps lock is on, which switches the keys to all capital
letters.
●
●
Amber: Computer sound is off.
Off: Computer sound is on.
(4)
Wireless light
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
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Buttons and speakers
Component
Description
(1)
Power button
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see Initiating Sleep and
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options from the list of
applications.
(2)
Speakers (2)
Produce sound.
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Keys
Component
(1)
Description
esc key
Reveals system information when pressed in combination
with the fn key.
(2)
(3)
fn key
Executes frequently used system functions when pressed
in combination with the b key, or the esc key.
Windows button
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4)
Action keys
Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
backlight keyboard feature off or on.
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Bottom
Component
Description
(1)
(2)
HP Triple Bass Reflex Subwoofer
Vents (2)
Provides superior bass sound.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. The labels are in easily accessible locations.
●
Service label—Provides important information, including the following:
NOTE: Your label may look slightly different from the illustration in this section.
Component
(1)
Serial number
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Component
(2)
(3)
(4)
Product number
Warranty period
Model description
Have this information available when you contact support. The service label is located on the
bottom of the computer.
●
●
Regulatory label—Provides regulatory information about the computer. The regulatory label is
located on the bottom of the computer.
Wireless certification label or labels—Provide information about optional wireless devices and
the approval markings of some of the countries or regions in which the devices have been
approved for use. If your computer model includes one or more wireless devices, one or more
certification labels are included with your computer. You may need this information when
traveling internationally. Wireless certification labels are located on the bottom of the computer.
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3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
●
●
HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)
device that gives you wireless connectivity over a much larger area. Mobile network operators
install base stations (similar to cell phone towers) throughout large geographic areas, effectively
providing coverage across entire states, regions, or even countries.
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in
Help and Support. From the Start screen, type h, and then select Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button)
●
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
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Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type n, and then select Settings.
2. Type network and sharingin the search box, and then select Network and Sharing
Center.
For more information, from the Start screen, type h, and then select Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.
●
A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless router to the modem,
and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
●
●
A wireless router (2) (purchased separately)
A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
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As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer when
connected to a hotspot, limit your network activities to email that is not confidential and basic Internet
surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
●
Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, from the Start screen, type h, and then select Help and
Support.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless
light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Windows desktop, tap or click the network status icon in the notification area, at the far
right of the taskbar.
3. Select your WLAN from the list.
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4. Click Next.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is revealed, allowing you to manually search for
and connect to a network or to create a new network connection.
5. Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a mobile network operator), which in most cases is a cellular phone
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send email, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.
HP supports the following technologies:
●
HSPA (High Speed Packet Access), which provides access to networks based on the Global
System for Mobile Communications (GSM) telecommunications standard.
●
EV-DO (Evolution Data Optimized), which provides access to networks based on the code
division multiple access (CDMA) telecommunications standard.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is printed on a label located on the bottom of your computer.
Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains
basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not
preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer
or the mobile network operator may provide it separately from the computer.
For information about inserting and removing the SIM, see the Inserting and removing a SIM
on page 18 section in this chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer. For
countries only).
Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
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To insert a SIM, follow these steps:
1. Shut down the computer.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
6. Reconnect external power.
7. Reconnect external devices.
8. Turn on the computer.
To remove a SIM, press in on the SIM, and then remove it from the slot.
Using Bluetooth wireless devices (select models only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●
●
●
●
●
Computers (desktop, notebook, PDA)
Phones (cellular, cordless, smart phone)
Imaging devices (printer, camera)
Audio devices (headset, speakers)
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth
devices. For information about configuring and using Bluetooth devices, see the Bluetooth software
Help.
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Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem connection, which uses a
telephone cable. Both cables are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
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4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your
music, and download and watch movies. Or, to make your computer an even more powerful
entertainment center, connect external devices like a monitor, projector, or TV, or speakers and
headphones.
Multimedia Features
Here are some of the entertainment features on your computer.
Component
Description
(1)
(2)
(3)
Internal microphones (2)
Webcam light
Record sound.
On: The webcam is in use.
HP TrueVision HD Webcam
Records video, captures still photographs, allows
you to video conference and chat online using
streaming video.
From the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
(4)
USB 2.0 port
Connects an optional USB device.
NOTE: For details about different types of USB
21
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(5)
Audio-out (headphone) jack/Audio-in Connects optional powered stereo speakers,
(microphone) jack
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and
Environmental Notices. To access this guide, from
the Start screen, select the HP Support Assistant
app, select My computer, and then select User
guides.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-
conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(6)
(7)
(8)
HP Triple Bass Reflex Subwoofer
Speakers (2)
Provides superior bass sound.
Produce sound.
USB 3.0 port (1)
Connects an optional USB 3.0 device and provides
enhanced USB power performance.
(9)
USB 3.0 charging port (1)
NOTE: Connects an optional USB device. USB
charging ports allow you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some
USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even when
the computer is off.
NOTE: For details about different types of USB
ports, see Using a USB device on page 47
(10)
HDMI port
Connects an optional video or audio device, such as
a high-definition television, any compatible digital or
audio component, or a high-speed HDMI device.
Using the webcam
Your computer has an integrated webcam, a powerful social networking tool that allows you to
communicate up close with friends and colleagues, next door or on the other side of the world. With
the webcam, you can stream video with your instant messaging software, capture and share video,
and take still photos.
▲
To start the webcam, from the Start screen, type c, and then select CyberLink YouCam from
the list of applications.
For details about using the webcam, go to Help and Support. From the Start screen, type h, and then
select Help and Support.
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Using audio
On your HP computer, you can play music CDs (external optical drive must be purchased
separately), download and listen to music, stream audio content from the web (including radio),
record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment,
attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or the audio-out
(headphone) jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
Before connecting speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the headphone jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant
app, select My computer, and then select User guides.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results
when recording, speak directly into the microphone and record sound in a setting free of background
noise.
Using Beats Audio
Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a
clear sound. You can experience Beats Audio through the computer's internal speakers, through
external speakers connected to a USB port, or through Beats Audio headphones connected to the
headphone jack.
Accessing Beats Audio Control Panel
Use Beats Audio Control Panel to view and manually control audio and bass settings.
▲
To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select
Hardware and Sound, and then select Beats Audio Control Panel.
Enabling and disabling Beats Audio
▲
To enable or disable Beats Audio, press the fn key in combination with the b key.
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Checking the sound
To check the audio functions on your computer, follow these steps:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
3. When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm, and then click Test.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type s, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone. Save the file to your desktop.
3. Open a multimedia program and play the recording.
To confirm or change the audio settings on your computer:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
Using video
Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV. Your computer has a high-definition multimedia interface (HDMI)
port, which allows you to connect a high-definition monitor or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions.
Connecting an HDMI device
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately.
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To see the computer screen image on a high-definition TV or monitor, connect the high-definition
device according to the following instructions.
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press f4 to alternate the computer screen image between 4 display states:
●
●
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and external
device.
●
●
Extend: View the screen image extended across both the computer and external device.
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: Adjust the screen resolution of the external device, especially if you choose the
“Extend” option. From the Start screen, type c, and then select Control Panel from the list of
applications. Select Appearance and Personalization. Under Display, select Adjust screen
resolution for best results.
Configuring HDMI audio settings
HDMI is the only video interface that supports high-definition video and audio. After you connect an
HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then select Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Click Set Default, and then click OK.
To return the audio stream to the computer speakers:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then click Playback devices.
2. On the Playback tab, click Speakers/HP.
3. Click Set Default, and then click OK.
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Using Intel Wireless Display and Wireless Music (select models only)
Intel® Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to
your receive/display device, such as HDTV, monitor, projector, game console, Blu-ray player, or DVR,
by using an optional wireless adapter (purchased separately). For details about using the wireless
adapter, see the manufacturer's instructions.
▲
To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi.
NOTE: Before using the wireless display feature, be sure that your wireless device is turned on.
Managing your audio and video files (select models only)
CyberLink PowerDVD helps you manage and edit your photo and video collections.
▲
To open CyberLink PowerDVD, from the Start screen, type c, and then select CyberLink
PowerDVD.
For more information about using CyberLink PowerDVD, see the PowerDVD software Help.
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5 Navigating using touch gestures,
pointing devices and the keyboard
Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).
NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports
on the computer.
Review the Windows 8 Basics guide included with your computer. The guide provides information on
common tasks using the TouchPad, touch screen, or the keyboard.
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
Using the TouchPad
The TouchPad allows you to navigate the computer with simple finger movements.
You can customize the touch gestures by changing settings, button configurations, click speed, and
pointer options. From the Start screen, type cto reveal the Apps list. Select Control Panel, and then
select Hardware and Sound. Under Devices and Printers, select Mouse.
Using TouchPad gestures
A TouchPad allows you to control the pointer on the screen using your fingers.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on
a external mouse.
NOTE: TouchPad gestures are not supported in all apps.
To view a demonstration of each gesture:
1. From the Start screen, type cto reveal the Apps list. Select Control Panel, and then select
Hardware and Sound.
2. Select Synaptics ClickPad.
3. Click a gesture to activate the demonstration.
To turn a gesture off or on:
1. From the Synaptics ClickPad screen, select or clear the check box next to the gesture that you
want to turn on or off.
2. Click Apply, and then click OK.
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Tapping
To make an on-screen selection, use the tap function on the TouchPad.
●
Point to an item on the screen, and then tap one finger on the TouchPad zone to make a
selection. Double-tap an item to open it.
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Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
●
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or
right.
Pinching/zooming
Pinching and zooming allow you to zoom in or out on images or text.
●
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
apart.
●
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
together.
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Rotating (select models only)
Rotating allows you to turn items such as photos.
●
Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your
right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the
rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate
may not be functional for all apps.
2-finger click (select models only)
2-finger click allows you to make menu selections for an object on the screen.
●
Place two fingers on the TouchPad zone and press down to open the options menu for the
selected object.
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Flicking (select models only)
Flicking allows you to navigate through screens or quickly scroll through documents.
●
Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,
down, left or right.
Edge swipes
Edge swipes allow you to perform tasks such as changing settings and finding or using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or
change settings.
●
Swipe your finger gently from the right edge to reveal the charms.
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Top-edge swipe
The top-edge swipe allows you to access All apps available on the Start screen.
IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.
●
Swipe your finger gently from the top edge to reveal available apps.
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them
quickly.
●
Swipe your finger gently from the left edge of the TouchPad to switch between them quickly.
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Using touch screen gestures (select models only)
A touch screen computer allows you to control items on the screen directly with your fingers.
TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad.
You can also perform on-screen actions with the keyboard and mouse.
One-finger slide
The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for
other interactions, too, such as moving an object.
●
To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.
NOTE: When many apps are revealed on the Start screen, you can slide your finger to move
the screen left or right.
●
To drag, press and hold an object, and then drag the object to move it.
Tapping
To make an on-screen selection, use the tap function.
●
Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.
NOTE: Press and hold your finger on an object to open a help screen that provides
information about the object.
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Pinching/stretching
Pinching and stretching allows you to zoom out or in on images or text.
●
●
Zoom in by placing two fingers together on the display and then move your fingers apart.
Zoom out by placing two fingers apart on the display and then move your fingers together.
Rotating (select models only)
Rotating allows you to turn items such as photos.
●
Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand,
slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the
rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate
may not be functional for all apps.
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Edge swipes
With edge swipes you can perform tasks such as changing settings and finding or using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or
change settings.
●
Gently swipe your finger inward from the right edge of the display bezel onto the screen to reveal
the charms.
Left-edge swipe
The left-edge swipe reveals your open apps so that you can switch to them quickly.
●
Gently swipe your finger inward from the left edge of the display bezel to switch between apps.
Without lifting your finger, swipe back toward the left edge to reveal all open apps.
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Top-edge swipe and bottom-edge swipe
The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your
computer.
1. Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the
screen.
2. Tap All apps to view available apps.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to
perform specific functions.
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TIP: The Windows key
on the keyboard allows you to quickly return to the Start screen from
an open app or the Windows desktop. Pressing the Windows key again will return you to the previous
screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.
Using the keys
Your computer has different ways to quickly access information or perform functions with certain keys
and key combinations.
Using the action keys
An action key performs an assigned function. The icon on each of the f1 through f4 keys, the f5 key
(select models only), and the f6 through f12 keys illustrates the assigned function for that key.
To use an action key function, press and hold the key.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the
screen.
To activate the assigned function after you have disabled the action key feature, you must press the
fn key in combination with the appropriate action key.
CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the
computer from operating properly.
Icon
Key
Description
f1
Opens Help and Support, which provides tutorials, information about the Windows
operating system and your computer, answers to questions, and updates to your
computer.
Help and Support also provides automated troubleshooting tools and access to
support.
f2
f3
f4
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For
example, if a monitor is connected to the computer, pressing this key alternates the
screen image from the computer display to the monitor display to a simultaneous
display on both the computer and the monitor.
f5
On select models, turns the backlight keyboard feature off or on.
NOTE: To conserve battery power, turn off this feature.
f6
f7
Mutes or restores speaker sound.
Decreases speaker volume incrementally as long as you hold down the key.
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Icon
Key
Description
f8
Increases speaker volume incrementally as long as you hold down the key.
f9
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
f10
f11
f11
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Using Microsoft Windows 8 shortcut keys
Microsoft Windows 8 provides shortcuts to perform actions quickly. Press the Windows key
combination with the appropriate key to perform the action.
in
Shortcut
key
Key
Description
Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the key again returns you to the previous screen.
+
+
+
c
Reveals the charms.
d
Opens the Windows desktop.
Switches between open apps.
tab
NOTE: Continue to press this key combination until the app you
want is revealed.
alt
+
f4
Closes an active app.
For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start
screen, type h, and then select Help and Support.
Using the hot keys
A hot key is a combination of the fn key and the esc key or the b key.
To use a hot key:
▲
Briefly press the fn key, and then briefly press the second key of the combination.
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Function
Hot key
Description
Reveals system information. fn+esc
Reveals information about system hardware components and the
system BIOS version number.
Control the bass settings.
fn+b
Enables or disables the Beats Audio bass settings.
Beats Audio is an enhanced audio feature that provides a deep,
controlled bass while maintaining a clear sound. Beats Audio is
enabled by default.
You can also view and control the bass settings through the
Windows operating system. To view and control the bass properties,
from the Start screen, type c, select Control Panel, select Hardware
and Sound, and then select Beats Audio Control Panel.
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6 Managing power
Your computer can operate on either battery power or external power. When the computer is only
running on battery power and an AC power source is not available to charge the battery, it is
important to monitor and conserve the battery charge. Your computer supports an optimal power plan
to manage how your computer uses and conserves power so that performance can be balanced with
power conservation.
Initiating Sleep and Hibernation (select models only)
Microsoft® Windows has two power-saving states, Sleep and Hibernation.
●
Sleep—The Sleep state is automatically initiated after a period of inactivity when running on
battery power or on external power. Your work is saved to memory, allowing you to resume your
work very quickly. You can also initiate Sleep manually. For more information, see Initiating and
●
Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level.
In the Hibernation state, your work is saved to a hibernation file and the computer powers down.
NOTE: On select models, if you want to initiate Hibernation manually, you can enable
Hibernation using Power Options. For more information, see Enabling and exiting user-initiated
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external media card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state or in Hibernation.
Intel Rapid Start Technology (select models only)
For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
●
Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press
any key, activate the TouchPad, or press the power button briefly.
●
Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the
Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to
initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See
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Initiating and exiting Sleep (select models only)
With the computer on, you can initiate Sleep in any of the following ways:
●
●
Close the display.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms. Click Settings, click the Power icon, and then click Sleep.
To exit Sleep:
●
●
●
●
Briefly press the power button.
If the display is closed, open the display.
Press a key on the keyboard.
Tap or swipe the TouchPad.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
Enabling and exiting user-initiated hibernation
On select models, you can enable user-initiated Hibernation and change other power settings and
timeouts using Power Options.
1. From the Start screen, type power, select Settings, and then select Power Options from the
list of applications.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1. From the Start screen, type power, select Settings, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
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4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step
5.
5. Click Save changes.
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
●
To reveal the percentage of remaining battery charge and the current power plan, on the
Windows desktop, point over the power meter icon.
●
To use Power Options, click the power meter icon and select an item from the list. From the
Start screen, you can also type power, select Settings, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also reveals a message if the battery has reached a low or critical battery level.
Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. If the computer has a charged battery installed and the AC adapter
is disconnected from the computer, the computer automatically switches to battery power and the
display brightness decreases to conserve battery life. The battery in the computer slowly discharges
when the computer is off and unplugged from external power.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Factory-sealed battery
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, from the Start screen, select the HP Support
Assistant app, and then select Battery and performance. If Battery Check indicates that your
battery should be replaced, contact support.
Finding battery information
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, from the Start screen, select the HP Support
Assistant app, and then select Battery and performance.
HP Support Assistant provides the following tools and information about the battery:
●
●
Battery test
Information on battery types, specifications, life cycles, and capacity
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Conserving battery power
Tips for conserving battery power and maximizing battery life:
●
●
●
●
Lower the brightness on the display.
Select the Power saver setting in Power Options.
Turn off wireless when you are not using them.
Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.
●
●
Stop, disable, or remove any external media cards that you are not using.
Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
●
The battery light (select models only) indicates a low or critical battery level.
– or –
The power meter icon on the Windows desktop shows a low or critical battery notification.
●
On select models, the computer takes the following actions for a critical battery level:
●
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
●
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
Resolving a low battery level when external power is available
●
●
●
Connect an AC adapter.
Connect an optional docking or expansion device.
Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
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Running on external AC power
For information on connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC external power with
an approved AC adapter or an optional docking/expansion device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external AC power under any of the following conditions:
WARNING! Do not charge the computer battery while you are onboard aircraft.
●
●
●
●
●
When charging or calibrating a battery
When installing or modifying system software
When writing information to a disc (select models only)
When running Disk Defragmenter on computers with internal hard drives
When performing a backup or recovery
When you connect the computer to external AC power:
●
●
●
The battery begins to charge.
The display brightness increases.
The power meter icon on the Windows desktop changes appearance.
When you disconnect external AC power, the following events occur:
●
●
●
The computer switches to battery power.
The display brightness automatically decreases to save battery life.
The power meter icon on the Windows desktop changes appearance.
Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●
●
●
The computer does not turn on.
The display does not turn on.
The power lights are off.
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To test the AC adapter:
1. Shut down the computer.
2. Connect the AC adapter to the computer, and then plug it into an AC outlet.
3. Turn on the computer.
●
●
If the power lights turn on, the AC adapter is working properly.
If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.
●
If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
HP CoolSense (select models only)
HP CoolSense
automatically detects when the computer is not in a stationary position and
adjusts performance and fan settings to keep the surface temperature of your computer at the
optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer may be
higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲
From the Start screen, type cool, select Settings, and then select HP CoolSense.
Refreshing your software content with Intel Smart
Connect Technology (select models only)
When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the
computer to exit Sleep. Smart Connect then updates the content for certain open applications. As a
result, your work is immediately available to you as soon as you exit Sleep. You do not have to wait
while updates are downloaded.
▲
To enable this feature or manually adjust the settings, from the Start screen, type smart, and
then select Intel® Smart Connect Technology.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
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Shut down the computer under any of the following conditions:
●
When you are connecting an external hardware device that does not connect to a USB or video
port
●
When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
3. Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
●
●
●
Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
Press and hold the power button for at least 5 seconds.
Disconnect the computer from external power.
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7 Managing and sharing information
Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive or a solid state drive that stores your computer's software,
operating system, and also provides storage for all of your personal files.
For added capacity or functionality, connect an external drive (purchased separately), such as a hard
drive, or insert a digital storage card directly from your phone or camera. A Universal Serial Bus
(USB) flash drive, connected to the USB port on your computer, also allows quick data transfer.
Some devices use the computer's power to run; others have their own power source. Some devices
come with software that must be installed.
NOTE: For more information about required software and drivers, or to learn which computer port to
use, see the manufacturer's instructions.
Using a USB device
Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices–such as a USB keyboard, mouse, external drive, printer,
scanner, or USB hub–to your computer.
Your computer has more than one type of USB port. See Getting to know your computer on page 4
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.
Type
Description
USB 2.0
USB 3.0
Transfers data at 60 MB/s.
Transfers data at 640 MB/s. USB 3.0 ports, also known as
SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
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▲
Connect the USB cable for the device to the USB port.
NOTE: The USB port on your computer may look slightly different from the illustration in this
section.
A sound indicates that the device has been detected.
NOTE: The first time you connect a USB device, a message is revealed on the Windows desktop
and an icon appears in the notification area, at the far right of the taskbar, letting you know that the
device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. Save your information and close all programs associated with the device.
2. From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow
the on-screen instructions.
Connecting a powered USB device
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and its AC power cord is unplugged.
1. Connect the device to the computer.
2. Plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, stop the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.
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Inserting and removing a digital storage card
To insert a digital storage card:
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.
A sound indicates that the device has been detected.
To remove a digital storage card:
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1. Save your information and close all programs associated with the digital card.
2. From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar, and then, follow the on-screen instructions.
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card is not ejected, pull the card out of the slot.
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8 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your
programs and drivers, instructions for cleaning your computer, and tips for traveling with your
computer.
Improving performance
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:
●
●
You drop the computer.
You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected
by HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run
more efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
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To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type d, and then type diskin the search box. Select Settings, and then
select Defragment and optimize your drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type d, and then type diskin the search box. Select Settings, and then
select Free up disk space by deleting unnecessary files.
2. Follow the on-screen instructions.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions.
Updates can resolve issues and bring new features and options to your computer. Technology is
always changing, and updating programs and drivers allows your computer to run the latest
technology available. For example, older graphics components might not work well with the most
recent gaming software. Without the latest driver, you would not be getting the most out of your
equipment.
addition, register to receive automatic update notifications when they become available.
Cleaning your computer
Cleaning your computer and external devices helps keep them in good working condition. If you don't
clean your computer, dust and dirt particles can build up.
CAUTION: Avoid using the following cleaning products to clean your computer:
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and
hydrocarbons, which can permanently damage the surface of the computer.
Cleaning the display, sides, and cover
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Allow
the display to dry before closing the computer cover.
Use a pre-moistened germicidal wipe to clean the sides and cover. Fibrous materials, such as paper
towels, can scratch the computer.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
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Cleaning the TouchPad and keyboard
CAUTION: Never allow liquids to drip between the keys on the keyboard, even when you are
cleaning the computer. This can permanently damage internal components.
●
●
To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free
cloth without oil (such as a chamois cloth) moistened with an alcohol-free glass cleaner or use
an acceptable germicidal disposable wipe.
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
WARNING! To reduce the risk of electric shock or damage to internal components, do not use
a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household
debris on the keyboard surface.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your
equipment safe.
●
Prepare the computer for traveling or shipping:
◦
◦
Back up your information to an external drive.
Remove all discs and all external media cards, such as digital storage cards, from the
computer.
◦
◦
Turn off, and then disconnect all external devices.
Shut down the computer.
●
●
Take along a backup of your information. Keep the backup separate from the computer.
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
●
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you are allowed to use your computer. In-flight computer use is at the discretion of the
airline.
●
●
If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
If the computer has a wireless device installed, the use of these devices may be restricted in
some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives,
and in hazardous locations. If you are uncertain of the policy that applies to the use of a
particular device, ask for authorization to use your computer before you turn it on.
●
If you are traveling internationally, follow these suggestions:
◦
Check the computer-related customs regulations for each country or region on your
itinerary.
◦
Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
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WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
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9 Securing your computer and
information
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer
from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT: Some security features listed in this chapter may not be available on your computer.
Computer risk
Security feature
Unauthorized use of the computer
Computer viruses
Power-on password
Antivirus software
Firewall software
Unauthorized access to data
Unauthorized access to Setup Utility (BIOS) settings and
other system identification information
Administrator password
Ongoing or future threats to the computer
Unauthorized access to a Windows user account
Unauthorized removal of the computer
Software updates
User password
Security cable lock
Using passwords
A password is a group of characters that you choose to secure your computer information and to
protect online transactions. Several types of passwords can be set. For example, when you set up
your computer for the first time, you were asked to create a user password to secure your computer.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on
your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows
security feature.
Use the following tips for creating and saving passwords:
●
To reduce the risk of being locked out of the computer, record each password and store it in a
secure place away from the computer. Do not store passwords in a file on the computer.
●
●
●
●
When creating passwords, follow requirements set by the program.
Change your passwords at least every three months.
An ideal password is long and has letters, punctuation, symbols, and numbers.
Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, from the
Start screen, type h, and then select Help and Support.
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Setting Windows passwords
Password
Function
User password
Administrator password
Protects access to a Windows user account.
Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.
Setting Setup Utility (BIOS) passwords
Password
Function
Administrator password
●
●
Must be entered each time you access Setup Utility
(BIOS).
If you forget your administrator password, you cannot
access Setup Utility (BIOS).
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: Your administrator password is not interchangeable
with an administrator password set in Windows, nor is it
revealed as it is set, entered, changed, or deleted.
NOTE: If you enter the power-on password at the first
password check, you must enter the administrator password
to access Setup Utility (BIOS).
Power-on password
●
●
Must be entered each time you turn on or restart the
computer.
If you forget your power-on password, you cannot turn
on or restart the computer.
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: A power-on password is not revealed as it is set,
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press
f10.
2. Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer,
Internet security software that includes antivirus and firewall features may be preinstalled on your
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other
security risks, security software must be kept up to date. It is strongly recommended that you upgrade
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the security software trial offer or purchase the software of your choice in order to fully protect your
computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
damage they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to
date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use
the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, from the Start screen, type h, and then select Help
and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
software you install on your computer and/or network, or it can be a combination of both hardware
and software.
There are two types of firewalls to consider:
●
●
Host-based firewalls—Software that protects only the computer it is installed on.
Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Installing software updates
HP, Microsoft Windows, and third-party software installed on your computer should be regularly
updated to correct security problems and improve software performance. For more information, see
Installing Windows updates
Updates to the operating system and other software may have become available after the computer
left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
To be sure that all available updates are installed on the computer, observe these guidelines:
●
Run Windows Update as soon as possible after you set up your computer. From the Start
screen, type update, select Settings, and then select Windows Update.
●
●
Run Windows Update monthly thereafter.
Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in Help and Support.
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Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on
location, you can also register to receive automatic update notifications when they become available.
If you have installed third-party software after you purchased your computer, regularly update the
software. Software companies provide software updates to their products to correct security problems
and improve functionality of the software.
Securing your wireless network
When you set up your wireless network, always enable security features. For more information, see
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently
lost or damaged through a virus attack or a software or hardware failure. For more information, see
Using an optional security cable lock
A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen. Security cable locks are only one of several
methods that should be employed as part of a complete security solution to help maximize theft
protection.
The security cable slot on your computer may look slightly different from the illustration in this section.
For the location of the security cable slot on your computer, see Getting to know your computer
1. Loop the security cable lock around a secured object.
2. Insert the key (1) into the security cable lock (2).
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3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the
security cable lock with the key.
4. Remove the key and keep it in a safe place.
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10 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
select Exit Discarding Changes, and then press enter.
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI) (select models
only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
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of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
only.
2. Click Support & Drivers, and then click the Drivers & Software tab.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
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11 Backing up, restoring, and recovering
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working
state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
●
Creating recovery media and backups
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
●
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
Minimized Image Recovery—Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.
Factory Reset—Restores the computer to its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.
2. As you add hardware and software programs, create system restore points. A system restore
point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A system restore point contains information that Windows uses, such as registry
settings. Windows creates a system restore point for you automatically during a Windows update
and during other system maintenance (such as a software update, security scanning, or system
diagnostics). You can also manually create a system restore point at any time. For more
information and steps for creating specific system restore points, see Help and Support. From
the Start screen, type h, and then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can
restore the files that you backed up using File History. Restoring files is also useful if you ever
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choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery
Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From
the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
●
●
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
instead you can use a high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
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Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
●
●
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did
not manually create a restore point, you can choose to restore to an automatically created
restore point. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
●
●
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
●
If you want to recover the computer's original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery partition (select models only) or the HP
Recovery media. For more information, see Recovering using HP Recovery Manager
●
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
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Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory. Any Windows 8 apps that came preinstalled on your computer or were
purchased from the Windows Store will be saved.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and then follow the
on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2. Click Settings.
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3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
●
●
System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
●
●
●
HP Recovery media must be used if the computer hard drive fails.
To use the Factory Reset option, you must use HP Recovery media.
If the HP Recovery media do not work, you can obtain recovery media for your system from the
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
type of recovery can only be used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select HP Recovery Manager, and follow the on-screen instructions.
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Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
3. Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer.
3. Press and hold esc while the computer is restarting, and then press f9 for boot options.
4. Select the optical drive or USB flash drive you want to boot from.
5. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows
Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery
Manager option for recovery. Create HP Recovery media before removing the Recovery partition to
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
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12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power
Rating
Operating voltage and current
DC plug of external HP power supply
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor
Metric
U.S.
Temperature
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
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13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●
If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●
●
●
●
Keep components in their electrostatic-safe containers until you are ready to install them.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
Use nonmagnetic tools.
Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●
If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact support.
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Index
A
boot order
changing HP Recovery
Manager 67
bottom 14
buttons
left TouchPad
AC adapter
action keys
F
decrease screen brightness
Fun things to do
power 11
H
identifying 12
right TouchPad
hard drive
C
hard drive light
HDMI
cables
USB 48
Hibernation
components
exiting 41
bottom 13
wireless 38
initiated during critical battery
level 43
initiating 41
display
left side
right side
high-definition devices,
hot keys
top
connector, power
B
description 38
using 38
back up
backing up software and
information 57
HP and third-party software
HP Mobile Broadband, disabled
starting 66
backups 62
battery
D
deleted files
restoring 64
digital card
inserting 49
discharging 43
BIOS
HP Recovery media
creating 63
E
recovery 67
edge—swipe gestures
recovery 66
removing 67
hubs 47
updating 59
70 Index
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I
starting 66
installing
system 66
M
maintenance
recovery media
Media Slot, identifying
creating 63
minimized image
creating 66
mouse, external
internal display switch,
creating using HP Recovery
Manager 63
removing 67
identifying
internal microphone, identifying
recycle
refresh 65
internal microphones, identifying
computer 64
N
Internet security software, using
regulatory information
remove everything and reinstall
Windows 65
network jack, identifying
O
optional external devices, using
J
jacks
reset
steps 65
network
RJ-45 (network)
restore
P
RJ-45 (network) jack, identifying
passwords
K
Windows 55
ports
keyboard backlight action key,
identifying 37
keys
action 12
esc 12
fn 12
S
security cable slot, identifying
service labels
USB 2.0
power
battery 42
power connector, identifying
PowerDVD 26
product name and number,
computer 13
L
labels
Bluetooth 14
regulatory 14
service 13
WLAN 14
locating 13
setting password protection on
wakeup 41
Setup Utility (BIOS) passwords
shutdown 46
lights
AC adapter
R
SIM
media 67
hard drive
mute 10
power 7, 10
wireless 10
inserting 18
SIM slot, identifying
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Sleep
exiting 41
initiating 41
slots
Media
security cable
USB devices
WWAN antennas, identifying
connecting 47
description 47
removing 48
Z
SIM
5
software
V
video 24
supported discs
W
webcam
identifying 21
using 22
recovery 63
Windows
system restore point
creating 62
backup 63
Refresh 64, 65
restoring 64
reinstall 64, 65
remove everything and reinstall
option 65
reset 65
T
Touch screen
wireless controls
pinch 34
pinching 34
rotating 34
tapping 33
TouchPad
button 15
buttons
Wireless Assistant software
TouchPad gestures
pinching 29
rotating 30
wireless network (WLAN)
connecting 17
scrolling 29
zooming 29
TouchPad zone, identifying
corporate WLAN connection
security 17
U
USB 2.0 ports, identifying
using 16
WLAN antennas, identifying
72 Index
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