HP Hewlett Packard Computer Drive 8200E User Manual

HP CD-Writer Plus  
8200e/8210e  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ii  
Laser Safety  
Th is un it em ploys a laser. Do n ot rem ove th e cover or attem pt to service th is  
device due to th e possibility of eye dam age.  
CAUTION  
Use of con trols or adjustm en ts or perform an ce of procedures oth er th an th ose  
specified h erein m ay result in h azardous laser radiation exposure.  
Contains: Class 1 Laser Product  
Innehåller: Klass 1 Laserapparat  
Sisältää: Luokan 1 Laserlaite  
Enlt: Klasse 1 Laser-Produkt  
D ANG ER : INVISIBLE LASER RADIATION W HEN OPEN. AVOID DIRECT  
EXPOSURE TO BEAM.  
D ANG ER : RADIATIONS INVISIBLES DU LASER EN CAS D’OUVERTURE. EVITER  
TOUT EXPOSITION DIRECTE AU FAISCEAU.  
VOR SI CH T : UNSICHTBARE LASERSTRAHLUNG, W ENN ABDECKUNG  
GEÖFFNET. NICHT DEM STRAHL AUSSETZEN.  
AD VAR SEL: USYNLIG LASERSTRÅLING VED ÅBNING. UNDGÅ UDS/ ETTELSE  
FOR STRÅLING.  
AD VAR SEL: USYNLIG LASERSTRÅLING NÅR DEKSEL ÅPNES. UNNGÅ  
EKSPONERING FOR STRÅLEN.  
VAR NING: OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD.  
STRÅLEN ÄR FARLIG.  
VARO! NÄKYMÄTÖN AVATTAESSA OLET ALTTIINA LASERSÄTEILYLLE. ÄLÄ  
KATSO SÄTEESEN.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
iii  
Ta ble of Con t en t s  
Con ten ts of th e Electron ic Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . vi  
About USB Drives  
Device Perform an ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Main tain in g th e Data Flow to th e Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Usin g th e Righ t Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Ch oosin g a Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Recon n ectin g th e Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
About Making CDs  
Wh en Sh ould I Use CD-R (Recordable or Write-On ce) Discs? . . . . . . . . .3  
Wh en Sh ould I Use CD-RW (ReWritable) Discs? . . . . . . . . . . . . . . . . . . . 3  
How do I Make CDs Th at Can be Read on Oth er Com puters? . . . . . . . . . 4  
Wh en is th e DirectCD Software Useful? . . . . . . . . . . . . . . . . . . . . . . . . . .4  
How do I Make Audio CDs?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Can I Avoid Swappin g Audio CDs In an d Out of th e Drive? . . . . . . . . . .5  
Can I Use th e New 80 Min ute Audio CDs? . . . . . . . . . . . . . . . . . . . . . . . . 5  
Solving Installation Problems  
Th in gs to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Troublesh ootin g. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Customer Support  
Your Local Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
HP Custom er Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Teleph on e Num bers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Return in g a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
iv  
Contents of the Electronic User’s Guide  
Contents of the Electronic Users Guide  
Addition al in form ation is available in th e electron ic Users Guide. To  
view th is on lin e docum en tation click St a r t on th e taskbar, poin t to  
P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d select User ’s  
Gu id e. You can view th is in form ation th rough your web browser.  
Th e User’s Guide provides in form ation on th e followin g topics:  
I
I
I
I
I
I
I
I
I
I
I
I
Copyin g CDs  
Makin g Data CDs  
Makin g Music CDs  
Makin g In serts an d Labels  
Sh arin g CDs  
CD Care  
Troublesh ootin g  
Product Specification s  
Warranty  
Software Licen se Agreem en t  
Regulatory In form ation  
How to Reach Us  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Ab ou t USB Dr ives  
Device Performance  
USB (Un iversal Serial Bus) devices such as your n ew HP CD-Writer Plus  
are so easy to discon n ect an d recon n ect th at you m ay wan t to use oth er  
devices of th is type. Th e in form ation below can h elp you m ain tain th e  
CD-Writers perform an ce wh en oth er USB devices are con n ected to your  
com puter.  
Fast USB devices con n ected to your com puter (such as th e CD-Writer  
Plus, scan n ers, prin ters an d speakers) work well as lon g as th ey are used  
on e at a tim e. However, th ere is a drastic reduction in perform an ce wh en  
two or m ore of th ese devices are used sim ultan eously.  
Typically, slow USB devices con n ected to your com puter (such as m ice,  
keyboards, an d joysticks) do n ot decrease th e perform an ce of oth er slow  
USB devices. Th ey can , h owever, affect th e perform an ce of fast devices  
wh en a slow an d a fast device are used sim ultan eously.  
Maintaining the Data Flow to the Drive  
Th e CD-Writer Plus requires a con stan t stream of in form ation from th e  
com puter in order to create CDs with th e Easy CD Creator or CD Copier  
software. If th e stream of in form ation is in terrupted (called a buffer  
un derrun ) th e CD can be ruin ed.  
CAUTION: DO NOT USE, CONNECT or TURN ON any other USB  
device while creating a CD with Easy CD Creator or CD Copier  
software.  
Th e DirectCD software is n ot susceptible to buffer un derrun s. To  
un derstan d wh en to use th e differen t software program s, refer to section  
on m akin g CDs th at begin s on page 4.  
1
Download from Www.Somanuals.com. All Manuals Search And Download.  
2
Using the Right Cable  
Using the Right Cable  
Th e USB cable sh ipped with th e CD-Writer Plus is a h igh -quality cable.  
Do n ot replace it with oth er cables or use cable exten ders. Usin g lower  
quality cables could adversely affect drive perform an ce.  
Choosing a Hub  
A h ub allows you to con n ect m ultiple USB devices to your com puter. To  
operate properly, th e CD-Writer Plus requires a self-powered (also kn own  
as active) h ub. Th is type of h ub en sures th at all th e devices on th e h ub  
receive th e n ecessary power.  
Reconnecting the Drive  
On ce you h ave in stalled th e drivers for th e CD-Writer Plus you can  
con n ect or discon n ect th e drive at an y tim e. Win dows will recogn ize th e  
device an d load th e drivers. It is n ot n ecessary to restart Win dows to  
recon n ect your drive.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Ab ou t Ma kin g CDs  
When Should I Use CD-R (Recordable or  
Write-Once) Discs?  
Files copied to a CD-R disc are perm an en tly recorded on th e disc. Th e  
space th e files occupy on th e disc can n ot be used for an yth in g else.  
Use CD-R d iscs t o:  
I
I
I
Sh are your CDs with users th at h ave stan dard CD-ROM drives  
Make audio CDs  
Perm an en tly save files  
When Should I Use CD-RW (ReWritable)  
Discs?  
With CD-RW discs you can write, erase, an d rewrite files easily from your  
software application s or from th e Win dows Explorer. Sin ce n ot all CD-  
ROM drives can read CD-RW discs, th ese discs are better suited for use on  
your own com puter.  
Use CD-RW d iscs t o:  
I
I
I
Save work in progress such as presen tation s an d docum en ts  
Make weekly arch ives of files on your h ard drive  
Tran sport files between th e office an d h om e if you h ave a CD-Writer  
Plus at each location , or h ave an extern al CD-Writer Plus to use on  
your com puters  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
4
How do I Make CDs That Can be Read on Other Computers?  
How do I Make CDs That Can be Read on  
Other Computers?  
Use th e Easy CD Creator (Data) software an d CD-R discs wh en you wan t  
to create CDs you can sh are with oth er users, for exam ple if you wan t to  
sen d th e CD to your co-workers.  
Virtually all CD-ROM drives an d operatin g system s (Win dows 95,  
Win dows 98, Win dows NT, Win dows 3.x, an d DOS) can read CD-R discs  
m ade with Easy CD Creator (Data).  
To start th e Easy CD Creator (Data) software in sert a blan k CD-R disc in  
th e CD-Writer Plus. From th e screen th at appears select th e option th at  
reads: Ma k e a d a t a CD t h a t is t h e m ost com p a t ib le w it h ot h er  
CD-ROM d r ives.  
When is the DirectCD Software Useful?  
With DirectCD you can sim ply drag an d drop files on to th e CD-Writer  
Plus icon to m ake CDs. Use DirectCD wh en you wan t to create data CDs  
(n ot audio) to use on your own com puter.  
Wh en you save to a disc with in a software application or Win dows  
Explorer, Direct CD copies th e file directly to th e disc.  
DirectCD allows you to organ ize CD-R discs wh en you eject th em so th ey  
can be read by m ost CD-ROM drives un der Win dows 95, Win dows 98,  
an d Win dows NT 4.0 Service Pack 3 or later.  
To prepare a disc for use with DirectCD software in sert a blan k disc in th e  
CD-Writer Plus. From th e screen th at appears select th e option th at reads:  
Ma k e a d a t a CD t h e ea siest w a y.  
How do I Make Audio CDs?  
Use Easy CD Creator (Audio) an d CD-R discs to create audio CDs.  
To start th e Easy CD Creator (Audio) software in sert a blan k CD-R disc in  
th e CD-Writer Plus. From th e screen th at appears select th e option th at  
reads: Ma k e a m u sic CD.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Can I Avoid Swapping Audio CDs In and Out of the Drive?  
5
Can I Avoid Swapping Audio CDs In and  
Out of the Drive?  
Makin g an audio CD m ay in volve swappin g CDs in an d out of drives  
m an y tim es. For exam ple, if you m ake th e CD usin g your CD-Writer Plus  
as both th e source an d destin ation drive, you will n eed to swap CDs  
every tim e a n ew track is copied to th e CD-Writer Plus drive.  
To m in im ize th e n um ber of tim es you swap CDs:  
1. Copy th e tracks to your h ard drive usin g Easy CD Creator. Th is is  
called pre-recordin g audio tracks to wave files.  
Approxim ately 10 MB of space on th e h ard drive are required for each  
m in ute of m usic.  
2. On ce all th e tracks are on your h ard drive, copy th em to th e CD usin g  
Easy CD Creator.  
Th e User’s Guide provides a step by step description of h ow to copy th e  
audio tracks to th e h ard drive an d th en on to a CD. Click St a r t on th e  
taskbar, point to P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d  
select User ’s Gu id e. Select Ma k in g Mu sic CDs an d go to th e section  
called P r e-r ecor d in g Au d io Tr a ck s t o W a ve Files. You can view th is  
in form ation th rough your web browser.  
Can I Use the New 80 Minute Audio CDs?  
HP does n ot curren tly support th e n ew 80 m in ute audio CDs even  
th ough th e HP CD-Writer Plus an d th e in cluded software are capable of  
usin g th em . Th e m an ufacturin g process for creatin g 80 m in ute CD-R  
discs is extrem ely difficult an d th e resultin g discs do n ot con sisten tly  
m eet HPs stan dards for reliability at th e tim e of th is prin tin g.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Solvin g In st a lla t ion  
P r ob lem s  
If you n eed furth er assistan ce after usin g th e HP CD-DVD Toolbox an d  
reviewin g th is ch apter, con tact HP Custom er Care directly by callin g th e  
appropriate teleph on e n um ber from th e list begin n in g on page 15.  
Things to Try First  
Try th e followin g suggestion s if th e CD-Writer Plus does n ot appear  
un der Win dows Explorer on ce you h ave com pleted th e in stallation . If  
th e problem persists, see th e Troublesh ootin g section below.  
I
I
I
Make sure th e com puter is plugged in an d th at each device h as power.  
Turn off th e com puters power, wait 20 secon ds, th en turn it on again .  
Discon n ect an d th en recon n ect th e CD-Writer Plus’ power cable. Th is  
m igh t fix a faulty con n ection .  
I
I
Discon n ect an d th en recon n ect th e USB data cable.  
Run th e HP CD-DVD Toolbox (on ly available in En glish ) to get  
troublesh ootin g h elp. Click th e St a r t button on your taskbar, select  
P r ogr a m s, H P CD-W r it er P lu s, an d click H P CD-DVD Toolb ox.  
Troubleshooting  
Ma k e su r e t h e CD-W r it er P lu s is r eceivin g p ow er .  
I
Ch eck th at th e CD-Writer Plus h as power by pressin g th e Eject button  
on th e fron t of th e drive to open an d close th e CD tray.  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
8
Troubleshooting  
I
I
If th e drive is n ot receivin g power, ch eck th at a power supply is  
plugged in to th e rear of th e drive. Th en m ake sure th e power supply is  
con n ected to a wall outlet or power strip.  
Make sure th e wall outlet or power strip you are usin g h as power.  
Ch eck t h e USB d a t a ca b le  
I
Un plug th e USB data cable th at goes from th e CD-Writer Plus to th e  
com puter at both en ds an d recon n ect it.  
I
I
Ch eck th e USB data cable for an y sign s of ph ysical dam age.  
Replace th e USB cable with th e on e provided with your drive if you  
are n ot already usin g it.  
I
I
If you h ave an oth er USB data cable th at you kn ow is workin g, swap  
cables to m ake sure you do n ot h ave a bad cable.  
If you are usin g a USB h ub, try con n ectin g th e CD-Writer Plus directly  
to th e USB con n ector on th e com puter in stead of th rough th e h ub.  
Ma k e su r e t h e USB p or t is en a b led  
I
If th e Add New Hardware Wizard did n ot appear wh en you con n ected  
the CD-Writer Plus to the com puter, your USB port m ay not be  
en abled. Righ t click My Com p u t er , ch oose P r op er t ies, an d select  
th e Device Ma n a ger tab. Look for th e Un iver sa l ser ia l b u s  
con t r oller in th e Device Man ager.  
If th e Un iversal serial bus con troller option does n ot appear, in sert th e  
driver diskette in th e floppy drive, click St a r t on the taskbar, select  
Ru n , type A:\usbhelp, an d click OK. If th is program can n ot  
en able your USB port you can en able it from your com puters BIOS.  
See your com puters m an ual for in struction s or call your com puter  
dealer.  
Rein st a ll t h e d r iver s if n ecessa r y  
You m ay n eed to rein stall th e drivers if for an y reason th e driver  
in stallation was n ot com pleted. For exam ple, if th e Add New  
Hardware Wizard did n ot fin d th e drivers or th e Wizard was  
can celled.  
I
Discon n ect an d recon n ect th e USB data cable from th e back of th e  
com puter.  
If th e Add New Hardware Wizard appears on th e screen , rein stall th e  
drivers. Accept th e recom m en ded option th at search es for th e best  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting  
9
driver, an d th en select th e floppy drive as th e location to search for  
th e drivers. Make sure th e Drivers diskette provided with th e CD-  
Writer Plus is in the floppy drive.  
I
If recon n ectin g th e USB data cable h as n o effect, click St a r t on th e  
taskbar, select Set t in gs an d th en Con t r ol P a n el. Double-click on  
Ad d New H a r d w a r e. If th e E-USB Bridge is am on g th e devices th at  
Win dows fin ds, select it an d click Nex t. After clickin g Fin ish on th e  
followin g screen th e E-USB Bridge Properties screen will appear. Click  
on Rein st a ll Dr iver . Accept th e recom m en ded option th at search es  
for th e best driver, an d th en select th e floppy drive as th e location to  
search for th e drivers. Make sure th e Drivers diskette provided with  
the CD-Writer Plus is in the floppy drive.  
Ma k e su r e you a r e u sin g a self-p ow er ed h u b  
I
If you are usin g a USB h ub m ake sure it is of th e self-powered type an d  
th at it is con n ected both to a power source an d to th e com puter.  
Ma k e su r e you r com p u t er m eet s t h e m in im u m syst em  
r eq u ir em en t s  
I
Does your com puter m eet th e m in im um system requirem en ts? (See  
Min im um System Requirem en ts in th e electron ic Users Guide or on  
the box.)  
Ch eck t h e Rea d m e file, t h e elect r on ic User s Gu id e, a n d on lin e  
in for m a t ion r esou r ces  
I
I
I
Ch eck th e Readm e file th at cam e with th e CD-Writer Plus drive. To  
view th e Readm e file, click th e St a r t button on your taskbar, select  
P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d select  
Rea d m e.  
Th e electron ic Users Guide con tain s addition al troublesh ootin g  
in form ation . To view th e Users Guide click th e St a r t button on your  
taskbar, select P r ogr a m s, H P CD-W r it er P lu s, In for m a t ion , an d  
select User ’s Gu id e.  
Visit th e HP CD-Writer web site at h ttp://www.h pcdwriter.com an d  
click on Tech n ica l Su p p or t to get im m ediate access to a wealth of  
up-to-date in form ation 24 h ours a day, seven days a week.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Cu st om er Su p p or t  
HP Customer Care Online  
Visit th e HP CD-Writer web site at h ttp://www.h pcdwriter.com an d click  
on Tech n ica l Su p p or t to get im m ediate access to a wealth of up-to-  
date in form ation 24 h ours a day, seven days a week. You will fin d  
troublesh ootin g docum en ts, m ain ten an ce an d efficien cy tips, ideas for  
usin g your products an d m uch m ore.  
Your Local Reseller  
If you n eed h elp with your drive, your local reseller h as th e latest  
in form ation regardin g HP products an d services an d can provide support  
un der HPs com preh en sive m en u of reseller services. If your reseller is n ot  
able to h elp, you can obtain support from HP directly. Th e list of  
teleph on e n um bers begin s on page 15.  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
12  
HP Customer Care by Phone  
HP Customer Care by Phone  
Phone Support During Warranty  
Durin g th e warran ty period teleph on e support is provided free of ch arge  
an d on ly lon g-distan ce ch arges apply. Th e list of teleph on e n um bers  
begin s on page 15.  
After the Warranty  
After th e warran ty period support is still available for a per-in ciden t fee.  
Th e list of teleph on e n um bers begin s on page 15.  
Before You Call HP  
I
Ch eck th e troublesh ootin g tips provided in th is In stallation Supplem en t  
an d th e electron ic Users Guide.  
I
I
If you received an error m essage, write it down before you call.  
Make sure you are at your com puter an d h ave your drive in stalled wh en  
you call.  
I
Gath er th e in form ation in th e table below.  
Th e diagn ostic utility provides m ost of th e in form ation . Click St a r t on  
th e taskbar, th en select P r ogr a m s, H P CD-W r it er P lu s, Ut ilit ies, an d  
Dia gn ose. Select th e drive an d th en click on th e Dr ive Da t a tab. For  
h elp fin din g in form ation n ot provided by th e diagn ostic utility, see page  
13.  
In form ation (Help on page 13)  
Drive series n um ber  
For your com puter  
Drive firm ware version  
Drive serial n um ber  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Before You Call HP  
13  
In form ation (Help on page 13)  
Com puter bran d an d m odel  
Operatin g system an d version ?  
For your com puter  
Win dows 98  
Version Num ber:  
Am oun t of m em ory in stalled  
Oth er CD-ROM or DVD-ROM  
drives? yes/no  
(If yes, list th em )  
Soun d card? yes/no  
Type:  
Type:  
Oth er USB devices? yes/no  
Passed Drive Self-Diagn ostics test?  
yes/no  
Where to Find This Information  
Dr ive ser ies n u m b er  
Th e drives series n um ber appears on th e fron t of th e CD-Writer Plus  
drive. Example: 7500 Series  
Dr ive fir m w a r e ver sion  
Drive in form ation , in cludin g firm ware version , can be foun d by clickin g  
on th e St a r t m en u on th e taskbar, th en selectin g P r ogr a m s, HP CD-  
W r it er P lu s, Ut ilit ies, an d Dia gn ose . Select th e drive an d th en click  
on th e Dr ive Da t a tab. The firm ware version is listed in the FW Rev  
dialog box. Example: Firmware: 1.0  
Dr ive ser ia l n u m b er  
Th e CD-Writer drive serial n um ber appears on th e un derside of th e tray  
as well as on th e m ain label on th e back of th e drive.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
14  
Before You Call HP  
Com p u t er b r a n d a n d m od el  
Th e com puter bran d appears on th e fron t of your com puter an d in th e  
docum en tation th at cam e with your com puter. Example: HP Pavilion  
8490.  
Op er a t in g syst em a n d a m ou n t of m em or y (RAM) in st a lled  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Gen er a l tab.  
Th e version n um ber appears below Microsoft Win dows 98, an d th e  
am oun t of m em ory in stalled is displayed in th e lower part of th e screen .  
Example: 4.10.1998 and 128.0 MB RAM.  
Ot h er CD-ROM or DVD-ROM d r ives  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Device  
Ma n a ger tab. Double-click on CDROM. Write down th e n am es of th e  
devices th at are displayed. Example: Toshiba DVD-ROM SD-M1202.  
Sou n d ca r d  
In Windows 98, from th e St a r t m en u on th e taskbar, select Set t in gs an d  
th en Con t r ol P a n el. Double-click on Syst em . Select the Device  
Ma n a ger tab. Double-click on Sou n d , vid eo, a n d ga m e con t r oller s.  
Write down th e n am es of th e devices th at are displayed. Example: Sound  
Blaster.  
Ot h er USB d evices  
Make a list of an y oth er USB devices th at you are usin g with your  
com puter. Example: HP DeskJet 895C Series Printer  
Dr ive Self-Dia gn ost ics t est  
Click St a r t on th e taskbar, th en select P r ogr a m s, H P CD-W r it er  
P lu s, Ut ilit ies, an d Dia gn ose. Select th e drive an d th en click on th e  
Test s tab. Select Dr ive Self-Dia gn ost ics an d click P er for m Test .  
Th e m ost recen t diagn ostic utility results are saved in C:/Program Files/  
Diagn ose/Logs as DRIVELOG.TXT an d TESTLOG.TXT.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Telephone Numbers  
15  
Telephone Numbers  
For t elep h on e n u m b er u p d a t es:  
USA (Support available 24 h ours a day, 7 days a week)  
Literature an d dealer referral. . . . . . . . . . . 970-635-1500  
Durin g warran ty period (Support is provided free of charge during  
warranty; your only cost is the long-distance charge.)  
HP Custom er Care . . . . . . . . . . . . . . . . . . 970-635-1500  
After warran ty period (Charges begin only when you connect to a  
Customer Care representative. Prices are subject to change without notice.)  
HP Custom er Care. . . . . . . . . . . . . . . . . . . 800-810-0130  
(Per in ciden t fee of $25 US dollars ch arged to  
Visa, MasterCard or Am erican Express)  
U.S. on ly Custom er Care. . . . . . . . . . . . . . 900-555-1800  
($2.50 per m in ute/m axim um of $25. You m ust be 18 years  
of age or h ave paren tal perm ission to call 900 n um bers.)  
Ca n a d a / Eu r op e/ Mid d le Ea st / Afr ica / La t in Am er ica / Asia /  
P a cific  
Use the HP Customer Care numbers below during and after your warranty  
period. Support is provided free of charge during warranty; your only cost is the  
long-distance charge. A per-incident charge applies after the warranty period.  
Ca n a d a (M-F, 8:00-20:00 Eastern Tim e)  
HP Custom er Care in En glish an d Fren ch 905-206-4663  
Eu r op e/ Mid d le Ea st / Afr ica (M-F, 8:30-18:00 Cen tral European Tim e)  
Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . 0711 420 10 80  
Belgium  
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 06  
- Fren ch . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 07  
Czech Republic . . . . . . . . . . . . . . . . . . . . .02 613 07 310  
Den m ark . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 29 40 99  
Fin lan d . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 03 47 288  
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 43 62 3434  
Germ an y . . . . . . . . . . . . . . . . . . . . . . . . . 0180 52 58 143  
Greece (M-F, CET + 1h r) . . . . . . . . . . . . . . . 01 689 6411  
Download from Www.Somanuals.com. All Manuals Search And Download.  
16  
Telephone Numbers  
Hun gary. . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 343 0310  
Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25  
Israel (M-F, CET + 1h r) . . . . . . . . . . . . . . . . 09 952 4848  
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 2 641 0350  
Neth erlan ds. . . . . . . . . . . . . . . . . . . . . . . . 020 606 87 51  
Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 11 62 99  
Polan d (M-F, CET + 1h r) . . . . . . . . . . . . . . 022 865 9999  
Portugal . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 318 00 65  
Russia (M-F, CET + 2 h rs) . . . . . . . . . . . . . 095 797 3520  
South Africa (M-F, CET + 1h r) . . . . . . . . . . .011 8061030  
Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 23 21 123  
Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 61 92 170  
Switzerlan d (Fren ch /Italian /Germ an ). . . 08 48 80 11 11  
Turkey (M-F, CET + 1h r) . . . . . . . . . . . . . 0212 224 5925  
United Kingdom . . . . . . . . . . . . . . . . . . . 0171 512 52 02  
En glish lan guage support for  
oth er coun tries . . . . . . . . . . . . +44 171 512 52 02  
La t in Am er ica  
Argen tin a (M-F, 8:30-19:30) . . . . . (54) (11) 47 78 83 80  
Brazil (M-F, 8:00-19:00) . . . . . . . . . . . (55) (11) 829 6612  
Ch ile (M-F, 8:30-18:30) . . . . . . . . . . (56) (2) 800 360999  
Mexico (M-F, 8:30-18:30) . . . . . . . (52) (5) 800 22 14700  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . (52) (5) 800 90 52900  
Venezuela (M-F, 9:00-18:00) . . . . . . . . (58) (2) 207 8488  
Asia / P a cific  
Australia (M-F 9:00- 17:00 for  
All Capital Cities) . . . . . . . . . . . . . (03) 8877 8000  
China (M-F, 8:30-17:30) . . . . . Hotlin e (010) 6564 5959  
Hon g Kon g (M-F, 9:00-17:00) . . . . . . . . . . . . 800 967729  
In dia (M-F, 9:30-17:30) . . . . . . . . . . . . . (91) 11 6826035  
In don esia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . 350 3408  
Korea (M-F, 9:00-18:00, Sat. 9:00-13:00) . (02) 3270 0700  
. . . . . . . . . . . . . . . . . . . . . . . . . . 080 999 0700 (toll free)  
Malaysia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 295 2566  
New Zealan d (M-F, 9:00-17:00,  
Aucklan d Tim e). . . . . . . . . . . . . . . . 0800 733 547  
Ph ilippin es (M-F, 9:00-17:00) . . . . . . . . . . . . . . 867 3551  
Sin gapore (M-F, 9:00-17:00) . . . . . . . . . . . (65) 272 5300  
Taiwan (M-F, 8:30-20:00). . . . . . . . . . . . . (02) 2717 0055  
Th ailan d (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 661 3900  
Vietn am (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 823 4530  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Returning a Drive  
17  
Returning a Drive  
If your Hewlett-Packard product requires repair or replacem en t, call th e  
appropriate n um ber for your coun try/region from th e list begin n in g on page 15  
to receive in struction s.  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Graco Automobile Parts CORIOLIS MASS FLOW User Manual
Gravely Lawn Mower 990100 User Manual
Haier Convection Oven MWM10100GCSS User Manual
Haier Refrigerator HVFE040BBB User Manual
Hamilton Beach Clothes Dryer 11510 User Manual
Hoshizaki Ice Maker FD 1001MAH C User Manual
Hotpoint Washer WMFG 8537 User Manual
HP Hewlett Packard Power Supply A1353A User Manual
HP Hewlett Packard Printer T3204 User Manual
HTC Cell Phone HTCONEUNLOCKEDBLACK User Manual