HP Hewlett Packard All in One Printer 4610 User Manual
OFFICEJET 4610/4620  
User Guide  
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HP Officejet 4610 All-in-One  
series/HP Officejet 4620 e-  
All-in-One series  
User Guide  
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vision through the use of your  
Copyright information  
operating system's accessibility  
options and features. It also supports  
most assistive technology such as  
screen readers, Braille readers, and  
voice-to-text applications. For those  
who are color blind, colored buttons  
and tabs used in the software and on  
the printer control panel have simple  
text or icon labels that convey the  
appropriate action.  
© 2012 Copyright Hewlett-Packard  
Development Company, L.P.  
Hewlett-Packard Company  
notices  
The information contained in this  
document is subject to change without  
notice.  
All rights reserved. Reproduction,  
adaptation, or translation of this  
material is prohibited without prior  
written permission of Hewlett-Packard,  
except as allowed under copyright  
laws.  
Mobility  
For those with mobility impairments,  
the printer software functions can be  
executed through keyboard  
commands. The software also  
supports Windows accessibility  
options such as StickyKeys,  
The only warranties for HP products  
and services are set forth in the  
express warranty statements  
ToggleKeys, FilterKeys, and  
accompanying such products and  
services. Nothing herein should be  
construed as constituting an additional  
warranty. HP shall not be liable for  
technical or editorial errors or  
MouseKeys. The printer doors,  
buttons, paper trays, and paper guides  
can be operated by those with limited  
strength and reach.  
Support  
omissions contained herein.  
For more details about the  
accessibility of this product and HP's  
commitment to product accessibility,  
visit HP's web site at www.hp.com/  
accessibility.  
Acknowledgements  
Windows, Windows XP, and Windows  
Vista are U.S. registered trademarks  
of Microsoft Corporation.  
For accessibility information for Mac  
OS X, visit the Apple web site at  
www.apple.com/accessibility.  
ENERGY STAR and the ENERGY  
STAR mark are registered U.S. marks.  
Safety information  
Always follow basic safety precautions  
when using this product to reduce risk  
of injury from fire or electric shock.  
1. Read and understand all  
instructions in the documentation that  
comes with the printer.  
2. Observe all warnings and  
instructions marked on the product.  
3. Unplug this product from wall  
outlets before cleaning.  
4. Do not install or use this product  
near water, or when you are wet.  
5. Install the product securely on  
a stable surface.  
6. Install the product in a protected  
location where no one can step on or  
trip over the line cord, and the line  
cord cannot be damaged.  
7. If the product does not operate  
normally, see Solve a problem.  
8. There are no user-serviceable parts  
inside. Refer servicing to qualified  
service personnel.  
Accessibility  
The printer provides a number of  
features that make it accessible for  
people with disabilities.  
Visual  
The printer software is accessible for  
those with visual impairments or low  
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Contents  
1
Get started  
Accessibility................................................................................................................................9  
Eco............................................................................................................................................10  
Manage Power...................................................................................................................10  
Conserve Printing Supplies................................................................................................10  
Understand the printer parts.....................................................................................................11  
Front view...........................................................................................................................11  
Printing supplies area.........................................................................................................12  
Back view............................................................................................................................12  
Use the printer control panel....................................................................................................13  
Overview of buttons and lights...........................................................................................13  
Change printer settings......................................................................................................14  
Select a mode...............................................................................................................14  
Change the mode settings ...........................................................................................14  
Change the printer settings..........................................................................................14  
HP Digital Solutions..................................................................................................................14  
Scan to Computer...............................................................................................................15  
HP Digital Fax (Fax to PC and Fax to Mac)........................................................................15  
Select print media.....................................................................................................................15  
Recommended papers for printing and copying.................................................................15  
Recommended papers for photo printing...........................................................................17  
Tips for selecting and using media.....................................................................................17  
Load an original on the scanner glass......................................................................................18  
Load an original in the automatic document feeder (ADF).......................................................19  
Load media...............................................................................................................................20  
Load standard-size media..................................................................................................20  
Load envelopes..................................................................................................................22  
Load cards and photo paper...............................................................................................23  
Maintain the printer...................................................................................................................25  
Clean the scanner glass and lid backing............................................................................25  
Clean the exterior ..............................................................................................................26  
Clean the ADF....................................................................................................................27  
Update the printer.....................................................................................................................29  
Turn off the printer....................................................................................................................29  
2
Print  
Print documents........................................................................................................................30  
Print documents (Windows)................................................................................................30  
Print documents (Mac OS X)..............................................................................................31  
Print brochures.........................................................................................................................31  
Print brochures (Windows).................................................................................................32  
Print brochures (Mac OS X)................................................................................................32  
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Print on envelopes....................................................................................................................32  
Print on envelopes (Windows)............................................................................................33  
Print on envelopes (Mac OS X)..........................................................................................33  
Print photos..............................................................................................................................34  
Print photos on photo paper (Windows).............................................................................34  
Print photos on photo paper (Mac OS X)...........................................................................34  
Print borderless documents or photos .....................................................................................35  
Print borderless documents or photos (Windows)..............................................................35  
Print borderless documents or photos (Mac OS X)............................................................36  
3
Scan  
Scan an original........................................................................................................................37  
Scan to a computer............................................................................................................37  
Scan using Webscan (HP Officejet 4620 e-All-in-One series).................................................38  
Scanning documents as editable text.......................................................................................39  
To scan documents as editable text...................................................................................39  
Guidelines for scanning documents as editable text..........................................................40  
4
5
Copy  
Copy documents.......................................................................................................................42  
Change copy settings...............................................................................................................42  
Fax  
Send a fax................................................................................................................................44  
Send a fax using the printer control panel..........................................................................44  
Send a fax.....................................................................................................................45  
Send a fax using monitor dialing..................................................................................45  
Send a fax from memory..............................................................................................46  
Schedule a fax to send later.........................................................................................46  
Send a fax to multiple recipients...................................................................................48  
Send a fax from the computer............................................................................................48  
Send a fax manually from a phone.....................................................................................49  
Receive a fax............................................................................................................................50  
Receive a fax manually......................................................................................................50  
Set up backup fax...............................................................................................................51  
Reprint received faxes from memory..................................................................................52  
Poll to receive a fax............................................................................................................52  
Forward faxes to another number......................................................................................52  
Set the paper size for received faxes.................................................................................53  
Set automatic reduction for incoming faxes........................................................................53  
Block unwanted fax numbers.............................................................................................54  
Add numbers to the junk fax list...................................................................................54  
Remove numbers from the junk fax list........................................................................55  
Print a Junk List............................................................................................................55  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........55  
Fax to PC and Fax to Mac requirements......................................................................56  
Activate Fax to PC and Fax to Mac..............................................................................56  
Modify Fax to PC and Fax to Mac settings...................................................................56  
2
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Contents  
Set up speed-dial entries..........................................................................................................57  
Set up and change Quick Contact entries..........................................................................58  
Set up and change Quick Contact group entries................................................................58  
Delete Quick Contact entries..............................................................................................59  
Print a list of speed-dial entries..........................................................................................59  
Change fax settings..................................................................................................................59  
Configure the fax header....................................................................................................60  
Set the answer mode (Auto answer)..................................................................................60  
Set the number of rings before answering..........................................................................60  
Change the answer ring pattern for distinctive ring............................................................61  
Set the dial type..................................................................................................................62  
Set the redial options..........................................................................................................62  
Set the fax speed................................................................................................................63  
Set the fax sound volume...................................................................................................63  
Set the Error Correction Mode............................................................................................63  
Fax and digital phone services.................................................................................................64  
Fax over Internet Protocol........................................................................................................64  
Clear the fax log.......................................................................................................................65  
View the Call History.................................................................................................................65  
Use reports...............................................................................................................................65  
Print fax confirmation reports..............................................................................................66  
Print fax error reports..........................................................................................................67  
Print and view the fax log...................................................................................................67  
Print the details of the last fax transaction..........................................................................67  
Print a Caller ID Report.......................................................................................................67  
Print a T30 fax trace report.................................................................................................68  
6
HP ePrint  
Set up HP ePrint.......................................................................................................................69  
Set up HP ePrint using the HP printer software ................................................................69  
Set up HP ePrint using the printer’s control panel..............................................................70  
Set up HP ePrint using the embedded web server.............................................................70  
Use HP ePrint...........................................................................................................................71  
Print using HP ePrint..........................................................................................................71  
Find the printer’s email address.........................................................................................71  
Turn off HP ePrint...............................................................................................................72  
Remove Web Services.............................................................................................................72  
7
Work with ink cartridges  
Information on ink cartridges and the printhead.......................................................................73  
Check the estimated ink levels.................................................................................................74  
Replace the ink cartridges........................................................................................................74  
Store printing supplies..............................................................................................................76  
Usage information collection....................................................................................................77  
3
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8
Solve a problem  
HP support................................................................................................................................78  
Obtain electronic support....................................................................................................79  
HP support by phone..........................................................................................................79  
Before you call..............................................................................................................79  
Phone support period...................................................................................................80  
Telephone support numbers.........................................................................................80  
After the phone support period.....................................................................................82  
General troubleshooting tips and resources.............................................................................82  
Solve printer problems..............................................................................................................82  
The printer shuts down unexpectedly.................................................................................83  
The printer is making some unexpected noises.................................................................83  
Alignment fails....................................................................................................................83  
The printer is not responding (nothing prints).....................................................................83  
The printer prints slowly......................................................................................................84  
Blank or partial page printed...............................................................................................85  
Something on the page is missing or incorrect...................................................................85  
Placement of the text or graphics is wrong.........................................................................86  
Print quality troubleshooting.....................................................................................................87  
Solve paper-feed problems......................................................................................................89  
Solve copy problems................................................................................................................91  
No copy came out...............................................................................................................91  
Copies are blank.................................................................................................................91  
Size is reduced...................................................................................................................91  
Copy quality is poor ...........................................................................................................92  
The printer prints half a page, then ejects the paper..........................................................93  
Paper mismatch..................................................................................................................93  
Solve scan problems................................................................................................................93  
Scanner did nothing............................................................................................................94  
Scan takes too long............................................................................................................94  
Part of the document did not scan or text is missing..........................................................94  
Text cannot be edited.........................................................................................................95  
Error messages appear......................................................................................................96  
Scanned image quality is poor...........................................................................................96  
Scan defects are apparent.................................................................................................97  
Solve fax problems...................................................................................................................98  
The fax test failed...............................................................................................................98  
Solve problems using HP ePrint and HP websites.................................................................111  
Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series)........................111  
Solve problems using HP websites..................................................................................112  
4
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Contents  
Solve wireless problems (HP Officejet 4620 e-All-in-One series)..........................................112  
Basic wireless troubleshooting.........................................................................................113  
Advanced wireless troubleshooting..................................................................................113  
Step 1: Make sure your computer is connected to your network................................114  
Step 2: Make sure that the printer is connected to your network...............................114  
Step 3: Check to see if the firewall software is blocking communication....................115  
Step 4: Make sure the printer is online and ready......................................................116  
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only).................................................................................................116  
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)................................................................................................117  
After resolving the problems ......................................................................................117  
Configure your firewall software to work with the printer........................................................118  
Solve printer management problems (HP Officejet 4620 e-All-in-One series).......................119  
Embedded web server cannot be opened........................................................................119  
Troubleshoot installation issues.............................................................................................120  
Hardware installation suggestions....................................................................................120  
HP software installation suggestions................................................................................121  
Solve network problems (HP Officejet 4620 e-All-in-One series).....................................121  
Understand the Printer Status Report....................................................................................122  
Understand the network configuration page (HP Officejet 4620 e-All-in-One series)............123  
Uninstall and reinstall the HP software...................................................................................125  
Printhead maintenance...........................................................................................................126  
Clean the printhead..........................................................................................................126  
Align the printhead............................................................................................................127  
Print and evaluate a print quality report............................................................................128  
To print a print quality report.......................................................................................128  
To evaluate the Print Quality Diagnostic Page...........................................................129  
Clear jams...............................................................................................................................134  
Clear paper jams..............................................................................................................134  
Avoid paper jams..............................................................................................................136  
A
Technical information  
Warranty information..............................................................................................................138  
Hewlett-Packard limited warranty statement....................................................................139  
Ink cartridge warranty information....................................................................................140  
5
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Printer specifications..............................................................................................................141  
Physical specifications......................................................................................................141  
Product features and capacities.......................................................................................141  
Processor and memory specifications..............................................................................142  
System requirements........................................................................................................142  
Network protocol specifications........................................................................................142  
Embedded web server specifications...............................................................................142  
Media specifications.........................................................................................................143  
Understand specifications for supported media.........................................................143  
Set minimum margins.................................................................................................145  
Print specifications............................................................................................................146  
Copy specifications...........................................................................................................146  
Fax specifications.............................................................................................................146  
Scan specifications...........................................................................................................147  
HP ePrint specifications (HP Officejet 4620 e-All-in-One series).....................................147  
HP website specifications.................................................................................................147  
Environmental specifications............................................................................................148  
Electrical specifications....................................................................................................148  
Acoustic emission specifications......................................................................................148  
Regulatory information...........................................................................................................149  
Regulatory Model Number................................................................................................149  
FCC statement..................................................................................................................150  
Notice to users in Korea...................................................................................................150  
VCCI (Class B) compliance statement for users in Japan................................................150  
Notice to users in Japan about the power cord................................................................151  
Noise emission statement for Germany...........................................................................151  
Gloss of housing of peripheral devices for Germany........................................................151  
Notice to users of the U.S. telephone network: FCC requirements..................................152  
Notice to users of the Canadian telephone network.........................................................153  
Notice to users of the German telephone network...........................................................153  
Notice to users in the European Economic Area..............................................................154  
Australia wired fax statement...........................................................................................154  
European Union Regulatory Notice..................................................................................154  
Regulatory information for wireless products...................................................................155  
Exposure to radio frequency radiation........................................................................156  
Notice to users in Brazil..............................................................................................156  
Notice to users in Canada..........................................................................................156  
Notice to users in Taiwan...........................................................................................157  
6
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Contents  
Environmental product stewardship program.........................................................................158  
Paper use.........................................................................................................................158  
Plastics.............................................................................................................................158  
Material safety data sheets...............................................................................................158  
Recycling program............................................................................................................158  
HP inkjet supplies recycling program...............................................................................158  
Disposal of waste equipment by users in private households in the European Union.....159  
Power consumption..........................................................................................................160  
Chemical Substances.......................................................................................................160  
Battery information...........................................................................................................160  
Battery disposal in Taiwan..........................................................................................160  
Attention California users...........................................................................................160  
Battery disposal in Netherlands..................................................................................161  
EU battery directive..........................................................................................................162  
RoHS notices (China only)...............................................................................................163  
RoHS notices (Ukraine only)............................................................................................163  
Third-party licenses................................................................................................................164  
B
C
HP supplies and accessories  
Order printing supplies online.................................................................................................172  
Supplies..................................................................................................................................172  
Ink cartridges....................................................................................................................172  
HP media..........................................................................................................................173  
Additional fax setup  
Set up faxing (parallel phone systems)..................................................................................174  
Select the correct fax setup for your home or office.........................................................175  
Case A: Separate fax line (no voice calls received).........................................................177  
Case B: Set up the printer with DSL.................................................................................178  
Case C: Set up the printer with a PBX phone system or an ISDN line.............................179  
Case D: Fax with a distinctive ring service on the same line............................................180  
Case E: Shared voice/fax line..........................................................................................181  
Case F: Shared voice/fax line with voice mail..................................................................182  
Case G: Fax line shared with computer modem (no voice calls received).......................183  
Set up the printer with a computer dial-up modem.....................................................184  
Set up the printer with a computer DSL/ADSL modem..............................................185  
Case H: Shared voice/fax line with computer modem......................................................186  
Shared voice/fax with computer dial-up modem.........................................................186  
Shared voice/fax with computer DSL/ADSL modem..................................................188  
Case I: Shared voice/fax line with answering machine....................................................190  
Case J: Shared voice/fax line with computer modem and answering machine................191  
Shared voice/fax line with computer dial-up modem and answering machine...........191  
Shared voice/fax line with computer DSL/ADSL modem and answering machine....193  
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................195  
Serial-type fax setup...............................................................................................................196  
Test fax setup.........................................................................................................................197  
7
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D
Network setup (HP Officejet 4620 e-All-in-One series)  
Set up the printer for wireless communication........................................................................198  
Before you begin..............................................................................................................198  
Set up the printer on your wireless network.....................................................................199  
Set up the printer using the HP printer software (Recommended)...................................199  
Set up the printer using WiFi Protected Setup (WPS)......................................................199  
To connect the printer using the Push Button Method...............................................199  
To connect the printer using the PIN Method.............................................................200  
Set up the printer using the embedded web server (EWS)..............................................200  
Change the connection type.............................................................................................200  
Test the wireless connection............................................................................................201  
Guidelines for ensuring wireless network security............................................................201  
Overview of security settings......................................................................................201  
Add hardware addresses to a wireless router (MAC filtering)....................................201  
Other wireless security guidelines..............................................................................202  
Guidelines for reducing interference on a wireless network.............................................202  
Change basic network settings...............................................................................................202  
View and print network settings........................................................................................203  
Turn the wireless radio on and off....................................................................................203  
Change advanced network settings.......................................................................................203  
View IP settings................................................................................................................203  
Change IP settings...........................................................................................................203  
Reset network settings.....................................................................................................204  
E
Printer management tools  
Toolbox (Windows).................................................................................................................205  
HP Utility (Mac OS X).............................................................................................................205  
Embedded web server (HP Officejet 4620 e-All-in-One series).............................................205  
About cookies...................................................................................................................206  
To open the embedded web server..................................................................................206  
Index............................................................................................................................................216  
8
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1 Get started  
This guide provides details about how to use the printer and how to resolve problems.  
Accessibility  
Eco  
•
•
•
•
•
•
•
•
•
•
•
•
Understand the printer parts  
Use the printer control panel  
HP Digital Solutions  
Select print media  
Load an original on the scanner glass  
Load an original in the automatic document feeder (ADF)  
Load media  
Maintain the printer  
Update the printer  
Turn off the printer  
NOTE: If you are using the printer with a computer running Windows XP Starter  
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features  
might not be available. For more information, see System requirements.  
Accessibility  
The printer provides a number of features that make it accessible for people with  
disabilities.  
Visual  
The HP software provided with the printer is accessible for those with visual  
impairments or low vision by using your operating system's accessibility options and  
features. The software also supports most assistive technology such as screen  
readers, Braille readers, and voice-to-text applications. For those who are color blind,  
colored buttons and tabs used in the HP software and on the printer control panel have  
simple text or icon labels that convey the appropriate action.  
Mobility  
For those with mobility impairments, the HP software functions can be executed  
through keyboard commands. The HP software also supports Windows accessibility  
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer  
doors, buttons, paper trays, and paper guides can be operated by those with limited  
strength and reach.  
Support  
For more details about the accessibility of this printer and HP's commitment to product  
accessibility, visit HP's web site at www.hp.com/accessibility.  
For accessibility information for Mac OS X, visit the Apple web site at www.apple.com/  
accessibility.  
Get started  
9
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Chapter 1  
Eco  
Hewlett-Packard is committed to providing quality products in an environmentally  
sound manner. Design for recycling has been incorporated into this product. For more  
information, see Environmental product stewardship program.  
HP is committed to helping customers reduce their environmental footprint. HP has  
provided these features to help you focus on ways to assess and reduce the impact of  
your printing choices.  
For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/  
globalcitizenship/environment/.  
Manage Power  
To conserve electricity, the printer comes with the following features:  
Sleep mode  
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer  
will enter Sleep mode after 5 minutes of inactivity.  
To change the time to Sleep mode  
1.  
From the Home screen on the printer control panel, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Preferences, select Sleep, and  
then select the desired option.  
Schedule On and Off  
Use the printer's Schedule On and Off feature, and then select the days and time you  
want the printer to turn on and turn off automatically. For example, you can schedule  
the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way,  
you will save energy during the night and weekends.  
To configure the printer's Schedule On and Off feature  
1.  
From the Home screen on the printer control panel, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Schedule On/Off, and then set  
the time to turn on and off the printer.  
Conserve Printing Supplies  
To conserve printing supplies such as ink and paper, try the following:  
•
•
Change the print mode to a draft setting. Draft setting uses less ink.  
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of  
the cartridges.  
•
Reduce paper usage by printing on both sides of the paper. You can first print just  
the odd pages, flip the pages over, and then print just the even pages.  
10  
Get started  
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Understand the printer parts  
This section contains the following topics:  
•
•
•
Front view  
Printing supplies area  
Back view  
Front view  
10  
9
8
1
7
6
3
4 5  
1
2
3
4
5
6
7
8
9
10  
Automatic document feeder (ADF)  
Scanner glass  
Output tray  
Output tray extension  
Input tray  
Power button  
Control panel display  
Control panel  
Document feeder tray  
Width guides  
Understand the printer parts  
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11  
     
Chapter 1  
Printing supplies area  
3
2
1
1
2
3
Ink cartridge access door  
Ink cartridges  
Printhead  
Back view  
1
2
3
4
1
2
3
4
Fax port (2-EXT)  
Fax port (1-LINE )  
Universal serial bus (USB) port  
Power input  
12  
Get started  
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Use the printer control panel  
This section contains the following topics:  
•
•
Overview of buttons and lights  
Change printer settings  
Overview of buttons and lights  
The following diagrams and related tables provide a quick reference to the printer  
control panel features.  
1
3
1
2 abc  
3 def  
4 ghi  
7 pqrs  
6 mno  
9 wxyz  
5
jkl  
9
8
8 tuv  
0
_
@
#
*
?
7
5 4  
6
Label  
Name and Description  
1
2
3
4
Home button: Returns to the home screen from any other screen.  
Control panel display: Shows the menu options.  
Keypad: Use the keypad to enter numbers and text.  
Help button: From the Home screen, pressing this button opens the Help menu. When  
viewing screens other than the Home screen, pressing the Help button provides help  
applicable to the current screen.  
5
Setup button: From the Home screen, pressing this button opens the Setup menu for  
generating reports and other maintenance settings. From the Copy, Fax, or Scan menus,  
pressing this button opens available settings.  
6
7
HP ePrint button: Opens the HP ePrint menu. For more information, see HP ePrint. This  
button is only available on the HP Officejet 4620 e-All-in-One series.  
Wireless button: Press this button to view or print the Wireless Summary or to access Setup  
options and the Network Menu. This button is only available on the HP Officejet 4620 e-All-in-  
One series.  
8
9
Cancel button: Stops a job, exits a menu, or exits settings.  
Back button: Returns to the previous menu.  
Use the printer control panel  
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13  
       
Chapter 1  
Change printer settings  
Use the control panel to change the printer mode and settings, print reports, or get help  
for the printer.  
TIP: If the printer is connected to a computer, you can also change the printer  
settings using HP software tools available on your computer. For more information  
about these tools, see Printer management tools.  
This section contains the following topics:  
•
•
•
Select a mode  
Change the mode settings  
Change the printer settings  
Select a mode  
The Home screen of the control panel display shows the available modes for the  
printer, such as Copy, Fax, and Scan.  
To select a mode, press the button to the right of the mode that you want to use.  
Follow the prompts on the control panel display to complete the job. The control panel  
display returns to the Home screen when the job is finished.  
To change modes, press the  
(Home) button on the printer control panel to return to  
the Home screen, and then press the button to the right of the mode that you want to  
use.  
Change the mode settings  
1.  
After selecting a mode, press the  
settings, and then select the setting you want to change.  
2. Follow the prompts on the display to change the settings.  
(Setup) button to scroll through the available  
NOTE: Press the  
(Back) button to return to the previous menu.  
Change the printer settings  
To change the printer settings or print reports, use the options available in the Setup  
menu:  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right side of the display, scroll through and select the  
desired settings or options.  
NOTE: Press the  
(Back) button to return to the previous menu.  
HP Digital Solutions  
The printer includes a collection of digital solutions that can help you simplify and  
streamline your work.  
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This section contains the following topics:  
•
•
Scan to Computer  
HP Digital Fax (Fax to PC and Fax to Mac)  
Scan to Computer  
You can simply walk up to the printer, press a button on the control panel, and scan  
documents directly to a computer. You can then attach the scanned documents to your  
email and share them with your business partners.  
For more information, see Scan.  
HP Digital Fax (Fax to PC and Fax to Mac)  
Never lose important faxes misplaced within a stack of paper pages again!  
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly  
to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your  
faxes easily and eliminate the hassle of dealing with bulky paper files. In addition, you  
can turn off fax printing altogether, saving money on paper and ink, and reducing paper  
consumption and waste.  
For more information, see Receive faxes to your computer using HP Digital Fax (Fax to  
PC and Fax to Mac).  
Select print media  
The printer is designed to work well with most types of office media. It is best to test  
a variety of print media types before buying large quantities. Use HP media for  
optimum print quality. Visit the HP web site at www.hp.com for more information about  
HP media.  
HP recommends plain papers with the ColorLok logo for printing  
and copying of everyday documents. All papers with the  
ColorLok logo are independently tested to meet high standards  
of reliability and print quality, and produce documents with crisp,  
vivid color, bolder blacks and dry faster than ordinary plain  
papers. Look for papers with the ColorLok logo in a variety of  
weights and sizes from major paper manufacturers.  
This section contains the following topics:  
•
•
•
Recommended papers for printing and copying  
Recommended papers for photo printing  
Tips for selecting and using media  
Recommended papers for printing and copying  
If you want the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing.  
Select print media  
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15  
       
Chapter 1  
Depending on your country/region, some of these papers might not be available.  
HP Brochure Paper  
These papers are glossy-coated or matte-coated on both sides for  
two-sided use. They are the perfect choice for producing professional  
quality marketing materials such as brochures and mailers, as well as  
business graphics for report covers and calendars.  
HP Professional Paper  
HP Premium  
Presentation Paper  
These papers are heavy two-sided matte papers perfect for  
presentation, proposals, reports, and newsletters. They are  
heavyweight for an impressive look and feel.  
HP Professional Paper  
HP Bright White Inkjet  
Paper  
HP Bright White Inkjet Paper delivers high-contrast colors and sharp  
text. It is opaque enough for two-sided color usage with no  
showthrough, which makes it ideal for newsletters, reports, and flyers.  
It features ColorLok Technology for less smearing, bolder blacks, and  
vivid colors.  
HP Printing Paper  
HP Office Paper  
HP Printing Paper is a high-quality multifunction paper. It produces  
documents that look and feel more substantial than documents  
printed on standard multipurpose or copy paper. It features ColorLok  
Technology for less smearing, bolder blacks, and vivid colors.  
HP Office Paper is a high-quality multifunction paper. It is suitable for  
copies, drafts, memos and other everyday documents. It features  
ColorLok Technology for less smearing, bolder blacks, and vivid  
colors.  
HP Office Recycled  
Paper  
HP Office Recycled Paper is a high-quality multifunction paper made  
with 30% recycled fiber. It features ColorLok Technology for less  
smearing, bolder blacksm and vivid colors.  
HP Premium Plus  
Photo Paper  
HP’s best photo paper is heavyweight for producing professional  
quality photos. Features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm  
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-  
gloss (satin matte). It is acid-free for longer lasting documents.  
HP Advanced Photo  
Paper  
This thick photo paper features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
Your prints have a look and feel comparable to a store processed  
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10  
x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy  
or soft gloss (satin matte). It is acid-free for longer lasting documents.  
HP Everyday Photo  
Paper  
Print colorful, everyday snapshots at a low cost, using paper  
designed for casual photo printing. This affordable, photo paper dries  
quickly for easy handling. Get sharp, crisp images when you use this  
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11  
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting  
documents.  
HP Iron-On Transfers  
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are  
the ideal solution for creating custom T-shirts from your digital photos.  
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products  
& Services, and select Ink, toner & paper.  
NOTE: At this time, some portions of the HP web site are available in English  
only.  
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Recommended papers for photo printing  
For the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing.  
Depending on your country/region, some of these papers might not be available.  
HP Premium Plus  
Photo Paper  
HP’s best photo paper is heavyweight for producing professional  
quality photos. Features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm  
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-  
gloss (satin matte). It is acid-free for longer lasting documents.  
HP Advanced Photo  
Paper  
This thick photo paper features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
Your prints have a look and feel comparable to a store processed  
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10  
x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy  
or soft gloss (satin matte). It is acid-free for longer lasting documents.  
HP Everyday Photo  
Paper  
Print colorful, everyday snapshots at a low cost, using paper  
designed for casual photo printing. This affordable, photo paper dries  
quickly for easy handling. Get sharp, crisp images when you use this  
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11  
inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting  
documents.  
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink  
cartridges and HP Advanced Photo Paper to save you time and take  
the guesswork out of printing affordable, lab-quality photos with your  
HP printer. Original HP inks and HP Advanced Photo Paper have  
been designed to work together so your photos are long lasting and  
vivid, print after print. Great for printing out an entire vacation’s worth  
of photos or multiple prints to share.  
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products  
& Services and select Ink, toner & paper.  
NOTE: At this time, some portions of the HP web site are available in English  
only.  
Tips for selecting and using media  
For the best results, observe the following guidelines.  
•
Always use media that conforms to the printer specifications. For more information,  
see Media specifications.  
•
•
Load only one type of media at a time into a tray or ADF.  
When loading the trays and ADF, make sure the media is loaded correctly. For  
more information, see Load media or Load an original in the automatic document  
feeder (ADF).  
Select print media  
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•
•
Do not overload the tray or ADF. For more information, see Load media or Load an  
original in the automatic document feeder (ADF).  
To prevent jams, poor print quality, and other printing problems, avoid loading the  
following media in the trays or ADF:  
◦
◦
◦
◦
◦
◦
Multipart forms  
Media that is damaged, curled, or wrinkled  
Media with cutouts or perforations  
Media that is heavily textured, embossed, or does not accept ink well  
Media that is too lightweight or stretches easily  
Media that contains staples or clips  
NOTE: To scan, copy, or fax documents that contain pages that do not  
conform to these guidelines, use the scanner glass. For more information, see  
Load an original on the scanner glass.  
Load an original on the scanner glass  
You can copy, scan, or fax originals by loading them on the scanner glass.  
NOTE: Many of the special features do not work correctly if the glass and lid  
backing are not clean. For more information, see Maintain the printer.  
NOTE: Remove all originals from the document feeder tray before lifting the lid on  
the printer.  
To load an original on the scanner glass  
Use these steps to load an original on the scanner glass.  
1. Lift the scanner lid.  
2. Load your original print-side down.  
TIP: For more help on loading an original, refer to the engraved guides along  
the edge of the glass.  
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3. Close the lid.  
Load an original in the automatic document feeder (ADF)  
You can copy, scan, or fax a document by placing it in the ADF.  
CAUTION: Do not load photos in the ADF; this might damage your photos. Use  
only media that is supported by the printer. For more information, see Tips for  
selecting and using media.  
NOTE: Only single-sided documents can be scanned, copied, or faxed using the  
ADF. The ADF does not support double-sided documents.  
NOTE: Some features, such as the Fit to Page copy feature, do not work when  
you load your originals in the ADF. You must load your originals on the glass.  
To load an original in the ADF  
Use these steps to load a document in the ADF.  
1. Load your original print-side up into the ADF.  
a. If you are loading an original printed in portrait orientation, place the pages so  
that the top edge of the document goes in first. If you are loading an original  
printed in landscape orientation, place the pages so that the left edge of the  
document goes in first.  
b. Slide the media into the ADF until you hear a tone or see a message on the  
display indicating that the loaded pages were detected.  
TIP: For more help on loading originals in the ADF, refer to the diagram  
engraved in the document feeder tray.  
Load an original in the automatic document feeder (ADF)  
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Chapter 1  
2. Slide the width guides inward until they stop at the left and right edges of the  
media.  
Load media  
This section provides instructions for loading media into the printer.  
•
•
•
Load standard-size media  
Load envelopes  
Load cards and photo paper  
NOTE: Printing on custom-size media is not supported by this printer.  
Load standard-size media  
To load standard-size media  
Use these instructions to load standard media.  
1. Pull out the input tray as far as possible.  
2. Slide the paper width guide out as far as possible.  
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3. Insert the media print-side down in the tray.  
Make sure the stack of media is inserted as far inside the printer as possible and  
does not exceed the line marking in the tray.  
NOTE: Do not load paper while the printer is printing.  
4. Slide the media guides in the tray until they touch the edge of the stack of media.  
5. Push in the input tray until it snaps into place.  
6. Pull out the tray extender.  
Load media  
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Chapter 1  
Load envelopes  
To load envelopes  
Use these instructions to load an envelope.  
1. Pull out the input tray as far as possible.  
2. Slide out the paper width guides in the input tray as far as possible.  
3. Insert the envelopes print-side down and load according to the graphic.  
Make sure the stack of envelopes does not exceed the line marking in the tray.  
NOTE: Do not load envelopes while the printer is printing.  
4. Slide the media guides in the tray until they touch the edge of the stack of  
envelopes.  
5. Push in the input tray until it snaps into place.  
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6. Pull out the tray extender.  
Load cards and photo paper  
To load cards and photo paper  
Use these instructions to load photo paper.  
1. Pull out the input tray as far as possible.  
2. Slide out the paper width guide in the input tray as far as possible.  
Load media  
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Chapter 1  
3. Insert the media print-side down in the tray.  
Make sure the stack of media is inserted as far inside the printer as possible and  
does not exceed the line marking in the tray. If the photo paper has a tab along one  
edge, make sure the tab is pointing towards the front of the printer.  
NOTE: Do not load paper while the printer is printing.  
4. Slide the media guides in the tray until they touch the edge of the stack of media.  
5. Push in the input tray until it snaps into place.  
6. Pull out the tray extender.  
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Maintain the printer  
This section provides instructions for keeping the printer in top working condition.  
Perform these maintenance procedures as necessary.  
•
•
•
Clean the scanner glass and lid backing  
Clean the exterior  
Clean the ADF  
Clean the scanner glass and lid backing  
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down  
performance, degrade the quality of scans, and affect the accuracy of special features  
such as fitting copies to a certain page size.  
To clean the scanner glass and lid backing  
1. Turn off the printer.  
For more information, see Turn off the printer.  
2. Lift the scanner lid.  
Maintain the printer  
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25  
     
Chapter 1  
3. Clean the glass and lid backing by using a soft, lint-free cloth that has been  
sprayed with a mild glass cleaner.  
1
2
1
2
Lid backing  
Scanner glass  
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners  
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which  
can damage the scanner glass. Avoid isopropyl alcohol because it can leave  
streaks on the glass.  
CAUTION: Do not spray the glass cleaner directly on the glass. If too much  
glass cleaner is applied, the cleaner could leak under the glass and damage the  
scanner.  
4. Dry the glass and lid backing with a dry, soft, lint-free cloth.  
5. Close the scanner lid, and turn on the printer.  
Clean the exterior  
WARNING! Before cleaning the printer, turn the printer off by pressing the  
(Power) button, and unplug the power cord from the electrical socket.  
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.  
Keep fluids away from the interior of the printer, as well as from the printer control  
panel.  
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Clean the ADF  
If the ADF picks up multiple pages or if it does not pick up plain paper, you can clean  
the ADF.  
To clean the ADF  
1. Turn off the printer.  
For more information, see Turn off the printer.  
2. Remove all originals from the ADF.  
3. Lift the ADF cover.  
4. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess  
liquid from the cloth.  
5. Use the damp cloth to wipe any residue off the rollers or separator pad.  
NOTE: If the residue does not come off using distilled water, try using  
isopropyl (rubbing) alcohol.  
Maintain the printer  
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27  
   
Chapter 1  
2
3
1
1
ADF cover  
Rollers  
2
3
Separator pad  
6. Close the cover of the ADF.  
7. Lift the scanner lid.  
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8. Wipe the ADF bar and glass strip.  
1
2
1
2
ADF bar  
Glass strip  
9. Close the scanner lid, and turn on the printer.  
Update the printer  
HP is always working to improve the performance of its printers and bring you the  
latest features. If the printer is connected to a network and Web Services has been  
enabled, you can check for and install printer updates.  
To update the printer, complete the following steps:  
1.  
On the printer control panel, press the  
(ePrint) button, press the  
(Setup)  
button, and then press the button to the right of Printer Update.  
2. Press the button to the right of Check for Update Now, and then follow the  
instructions on the display.  
To enable the printer to automatically check for updates:  
1.  
On the printer control panel, press the  
(Setup) button.  
(ePrint) button, and then press the  
2. Using the buttons on the right, select Printer Update, select Auto Update: Off,  
and then select On.  
Turn off the printer  
Turn the printer off by pressing the  
(Power) button located on the printer. Wait until  
the power light turns off before unplugging the power cord or turning off a power strip.  
CAUTION: If you incorrectly turn the printer off, the print carriage might not return  
to the correct position, causing problems with the ink cartridges, and print quality  
issues.  
Turn off the printer  
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29  
   
2 Print  
Most print settings are automatically handled by the software application. Change the  
settings manually only when you want to change print quality, print on specific types of  
paper, or use special features. For more information about selecting the best print  
media for your documents, see Select print media.  
Choose a print job to continue:  
Print documents  
Print brochures  
Print on envelopes  
Print photos  
Print borderless documents or photos  
NOTE: Printing on custom-size media is not supported by this printer.  
Print documents  
Follow the instructions for your operating system.  
•
•
Print documents (Windows)  
Print documents (Mac OS X)  
TIP: This printer includes HP ePrint, a free service from HP that allows you to  
print documents on your HP ePrint-enabled printer anytime, from any location,  
without any additional software or printer drivers. For more information, see HP  
ePrint.  
Print documents (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
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4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Change the paper orientation on the Layout tab, and paper source, media type,  
paper size, and quality settings on the Paper/Quality tab. To print in black and  
white, click the Advanced button, and then change the Print in Grayscale option.  
NOTE: If you want to print a black and white document using black ink only,  
click the Advanced button. From the Print in Grayscale drop-down menu  
select Black Ink Only, then click the OK button.  
6. Click OK.  
7. Click Print or OK to begin printing.  
Print documents (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
6. Change the print settings for the option provided in the pop-up menus, as  
appropriate for your project.  
NOTE: If you do not see any options, click the disclosure triangle next to the  
Printer pop-up menu or click Show Details.  
7. Click Print to begin printing.  
Print brochures  
Follow the instructions for your operating system.  
•
•
Print brochures (Windows)  
Print brochures (Mac OS X)  
TIP: This printer includes HP ePrint, a free service from HP that allows you to  
print documents on your HP ePrint-enabled printer anytime, from any location,  
without any additional software or printer drivers. For more information, see HP  
ePrint.  
Print brochures  
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Chapter 2  
Print brochures (Windows)  
NOTE: To set print settings for all print jobs, make the changes in the HP software  
provided with the printer. For more information on the HP software, see Printer  
management tools.  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Change the paper orientation on the Layout tab, and paper source, media type,  
paper size, and quality settings on the Paper/Quality tab. To print in black and  
white, click the Advanced button, and then change the Print in Grayscale option.  
6. Click OK.  
7. Click Print or OK to begin printing.  
Print brochures (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate brochure paper type  
Quality: Normal or Best  
NOTE: If you do not see these options, click the disclosure triangle next to the  
Printer pop-up menu or click Show Details.  
7. Select any other print settings that you want, and then click Print to begin printing.  
Print on envelopes  
Avoid envelopes with the following characteristics:  
•
•
Very slick finish  
Self-stick adhesives, clasps, or windows  
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•
•
Thick, irregular, or curled edges  
Areas that are wrinkled, torn, or otherwise damaged  
Make sure the folds of envelopes you load in the printer are sharply creased.  
NOTE: For more information about printing on envelopes, see the documentation  
available with the software program you are using.  
Follow the instructions for your operating system.  
•
•
Print on envelopes (Windows)  
Print on envelopes (Mac OS X)  
Print on envelopes (Windows)  
1. Load envelopes print-side down in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. On the Layout tab, change the orientation to Landscape.  
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper  
Size drop-down list.  
TIP: You can change more options for the print job by using the features  
available on the other tabs in the dialog box.  
7. Click OK, and then click Print or OK to begin printing.  
Print on envelopes (Mac OS X)  
1. Load envelopes in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the appropriate envelope size from the Paper Size pop-up menu, and  
then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the appropriate envelope size in the Paper Size pop-up menu (if available).  
6. Select the Orientation option.  
NOTE: If you do not see these options, click the disclosure triangle next to the  
Printer pop-up menu or click Show Details.  
7. Select any other print settings that you want, and then click Print to begin printing.  
Print on envelopes  
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Chapter 2  
Print photos  
Do not leave unused photo paper in the input tray. The paper might start to curl, which  
could impair the quality of your printout. Photo paper should be flat before printing.  
Follow the instructions for your operating system.  
•
•
Print photos on photo paper (Windows)  
Print photos on photo paper (Mac OS X)  
TIP: This printer includes HP ePrint, a free service from HP that allows you to  
print documents on your HP ePrint-enabled printer anytime, from any location,  
without any additional software or printer drivers. For more information, see HP  
ePrint.  
Print photos on photo paper (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the option that opens the printer Properties dialog box.  
Depending on your software application, this option might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. On the Paper/Quality tab, select the appropriate photo paper type from the Media  
drop-down menu.  
6. Click Advanced, and then select Best or Maximum DPI from the Output Quality  
drop-down menu.  
7. To print the photo in black and white, click the Grayscale drop-down menu, and  
then select the following option:  
High-Quality Grayscale: uses all the available colors to print your photo in  
grayscale. This creates smooth and natural shades of gray.  
8. Click OK, and then click Print or OK to begin printing.  
Print photos on photo paper (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).  
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6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate photo paper type  
Quality: Best or Maximum dpi  
NOTE: If you do not see these options, click the disclosure triangle next to the  
Printer pop-up menu or click Show Details.  
7. If necessary, change the photo and color options:  
a. Click the disclosure triangle beside Color Options and select the appropriate  
Photo Fix options:  
•
•
Off: Applies no automatic adjustments to the image.  
On: Automatically focuses the image; moderately adjusts image sharpness.  
b. To print the photo in black and white, click Grayscale from the Color pop-up  
menu, and then select the following option:  
High Quality: Uses all the available colors to print your photo in grayscale.  
This creates smooth and natural shades of gray.  
8. Select any other print settings that you want, and then click Print to begin printing.  
Print borderless documents or photos  
Borderless printing lets you print to the edges of certain photo media types and a range  
of standard media sizes.  
NOTE: Before printing a borderless document, open the file in a software  
application and assign the image size. Make sure the size corresponds to the  
media size on which you are printing the image.  
NOTE: Not all applications support borderless printing.  
Follow the instructions for your operating system.  
•
•
Print borderless documents or photos (Windows)  
Print borderless documents or photos (Mac OS X)  
Print borderless documents or photos (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Paper/Quality tab, and then click the Advanced button.  
6. In the Borderless Printing option, click Print Borderless, and then click the OK  
button.  
7. In the Media drop-down list, select the appropriate paper type.  
8. Click OK, and then click Print or OK to begin printing.  
Print borderless documents or photos  
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Chapter 2  
Print borderless documents or photos (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a borderless paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select an available borderless paper size from the Paper Size pop-up menu,  
and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate paper type  
Quality: Best or Maximum dpi  
NOTE: If you do not see these options, click the disclosure triangle next to the  
Printer pop-up menu or click Show Details.  
7. Make sure the Print Borderless check box is selected.  
8. If necessary, click the disclosure triangle beside Color Options and select the  
appropriate Photo Fix options:  
•
•
Off: Applies no automatic adjustments to the image.  
On: Automatically focuses the image; moderately adjusts image sharpness.  
9. Select any other print settings that you want, and then click Print to begin printing.  
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3 Scan  
You can use the printer’s control panel to scan documents, photos, and other originals  
and send them to a variety of destinations, such as a folder on a computer. You can  
also scan these originals from your computer using either the HP software provided  
with the printer or TWAIN-compliant or WIA-compliant programs.  
When scanning documents, you can use the HP software to scan documents into  
a format that you can search, copy, paste, and edit.  
NOTE: The HP scanning software does not support TWAIN and WIA scanning on  
computers running Mac OS X.  
NOTE: Some scan functions are only available after you install the HP software.  
If you have problems scanning documents, see Solve scan problems.  
This section contains the following topics:  
•
•
•
Scan an original  
Scan using Webscan (HP Officejet 4620 e-All-in-One series)  
Scanning documents as editable text  
Scan an original  
This section contains the following topics:  
NOTE: Your printer and computer must be connected and turned on.  
NOTE: If you are scanning an original from the printer control panel or from your  
computer using the HP printer software, the HP software provided with the printer  
must be installed on your computer prior to scanning. In addition, on Windows  
computers, the HP software must be running prior to scanning.  
NOTE: If you are scanning a borderless original, load the original on the scanner  
glass, not the ADF.  
•
Scan to a computer  
Scan to a computer  
To scan an original to a computer from the printer control panel  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF. For more information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. Press the button to the right of Scan, and then select the computer to which you  
want to scan.  
3. Make changes to scan options, if needed.  
4. Press the button to the right of Start Scan.  
Scan  
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Chapter 3  
To scan an original from HP printer software  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF. For more information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. On the computer, open the HP scanning software:  
•
Windows: From the computer desktop, click Start, select Programs or All  
Programs, select the folder for your HP printer, and then select HP Scan.  
•
Mac OS X: Double-click the HP Scan 3 icon. This icon is located in the  
Hewlett-Packard folder that is in the Applications folder at the top level of the  
hard disk.  
3. Select a scan shortcut. Make changes to the scan settings, if needed.  
4. To start the scan, click Scan.  
NOTE: Use the HP software to scan documents into editable text, a format that  
allows you to search, copy, paste, and edit within the scanned document. Use this  
format to edit letters, newspaper clippings, and many other documents. For more  
information, see Scanning documents as editable text.  
Scan using Webscan (HP Officejet 4620 e-All-in-One  
series)  
Webscan is a feature of the embedded web server that lets you scan photos and  
documents from your printer to your computer using a web browser. This feature is  
available even if you did not install the printer software on your computer.  
NOTE: If you are unable to open Webscan in the EWS, your network  
administrator might have turned it off. For more information, contact your network  
administrator or the person who set up your network.  
For more information, see Embedded web server (HP Officejet 4620 e-All-in-One  
series).  
To scan using Webscan  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF. For more information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. Open the embedded web server. For more information, see Embedded web server  
(HP Officejet 4620 e-All-in-One series).  
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then  
click Start Scan.  
TIP: To scan documents as editable text, you must install the HP software  
included with the printer. For more information, see Scanning documents as  
editable text.  
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Scanning documents as editable text  
When scanning documents, you can use the HP software to scan documents into a  
format that you can search, copy, paste, and edit. This allows you to edit letters,  
newspaper clippings, and many other documents.  
This section contains the following topics:  
•
•
To scan documents as editable text  
Guidelines for scanning documents as editable text  
To scan documents as editable text  
Use the following guidelines for scanning documents as editable text.  
Follow the instructions for your operating system.  
Windows  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF. For more information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select HP Scan.  
3. Select the type of editable text you want to use in the scan:  
I want to...  
Follow these steps  
Extract just the text, without any of the  
formatting of the original  
Select the Save as Editable Text (OCR)  
shortcut from the list, and then select Text  
(.txt) from the File Type drop-down menu.  
Extract the text, as well as some of the  
formatting of the original  
Select the Save as Editable Text (OCR)  
shortcut from the list, and then select Rich  
Text (.rtf) from the File Type drop-down  
menu.  
Or  
Select the Save as PDF shortcut from the  
list, and then select Searchable PDF (.pdf)  
from the File Type drop-down menu.  
4. To start the scan, click Scan, and then follow the onscreen instructions.  
Mac OS X  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF. For more information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard  
folder in the Applications folder at the top level of the hard disk.  
3. From the HP Scan menu, click Preferences.  
4. Select the Documents preset from the Presets pop-up menu.  
5. To start the scan, click Scan.  
Scanning documents as editable text  
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Chapter 3  
6. After the scan is complete, click the Save button in the HP Scan toolbar  
7. Select the type of editable text you want to use in the scan:  
I want to...  
Follow these steps  
Extract just the text, without any of the  
formatting of the original  
Select TXT from the Format pop-up menu.  
Extract the text, as well as some of the  
formatting of the original  
Select RTF or PDF-Searchable from the  
Format pop-up menu.  
8. Click Save.  
Guidelines for scanning documents as editable text  
To ensure that the software can convert your documents successfully, do the following:  
•
Make sure the scanner glass or ADF window is clean.  
When the printer scans the document, smudges or dust on the scanner glass or  
ADF window can be scanned, as well, and can prevent the software from  
converting the document to editable text.  
For more information about cleaning the scanner glass or ADF, see Clean the  
scanner glass and lid backing or Clean the ADF.  
•
Make sure the document is loaded correctly.  
When scanning documents as editable text from the ADF, the original must be  
loaded into the ADF with the top forward and face up. When scanning from the  
scanner glass, the original must be loaded with the top facing the right edge of the  
scanner glass.  
Also, make sure the document is not skewed. For more information, see Load an  
original on the scanner glass or Load an original in the automatic document feeder  
(ADF).  
•
Make sure the text on the document is clear.  
To successfully convert the document to editable text, the original must be clear  
and of high quality. The following conditions can cause the software to not convert  
the document successfully:  
◦
◦
◦
◦
The text on the original is faint or wrinkled.  
The text is too small.  
The structure of the document is too complex.  
The text is tightly spaced. For example, if the text that the software converts  
has missing or combined characters, "rn" might appear as "m."  
◦
The text is on a colored background. Colored backgrounds can cause images  
in the foreground to blend too much.  
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•
•
Choose the correct profile.  
Be sure to select a shortcut or preset that allows scanning as editable text. These  
options use scan settings designed to maximize the quality of your OCR scan. In  
Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X,  
use the Documents preset.  
Save your file in the correct format.  
If you want to extract just the text from the document, without any of the formatting  
of the original, select a plain text format (such as Text (.txt) or TXT). If you want to  
extract the text, as well as some of the formatting of the original, select Rich Text  
Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable  
PDF (.pdf) or PDF-Searchable).  
Scanning documents as editable text  
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41  
4 Copy  
You can produce high-quality color and grayscale copies on a variety of paper types  
and sizes.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
printer's memory until the copying finishes. As a result, the number of fax pages  
that can be stored in memory might be reduced.  
This section contains the following topics:  
•
•
Copy documents  
Change copy settings  
Copy documents  
You can make quality copies from the printer control panel.  
To copy documents  
1. Make sure you have paper loaded in the main tray. For more information, see Load  
media.  
2. Place your original face down on the scanner glass or face up in the ADF. For more  
information, see Load an original on the scanner glass or Load an original in the  
automatic document feeder (ADF).  
NOTE: If you are copying a photo, place the photo on the scanner glass face  
down, as shown on the icon on the edge of the scanner glass.  
3. From the Home screen on the printer control panel, press the button to the right of  
Copy.  
4. Change any additional settings. For more information, see Change copy settings.  
5. To start the copy job, press the button to the right of Black Copy or Color Copy.  
NOTE: If you have a color original, selecting Black Copy produces a black-  
and-white copy of the color original, while selecting Color Copy produces a full-  
color copy of the color original.  
Change copy settings  
You can customize copy jobs using the various settings available from the printer's  
control panel, including the following:  
•
•
•
•
•
•
Number of copies  
Copy paper size  
Copy paper type  
Copy speed or quality  
Lighter/Darker settings  
Resizing originals to fit on different paper sizes  
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You can use these settings for single copy jobs, or you can save settings to be used as  
defaults for future jobs.  
To change copy settings for a single job  
1. From the Home screen on the printer control panel, press the button to the right of  
Copy.  
2.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select the copy function settings you want to change.  
3.  
Press the  
(Back) button, and then press the button to the right of Black Copy  
or Color Copy.  
To save the current settings as defaults for future jobs  
1. From the Home screen on the printer control panel, press the button to the right of  
Copy.  
2.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select the copy function settings you want to change.  
3. Using the buttons on the right, scroll to and select Set As New Defaults, and then  
press the button beside Yes.  
Change copy settings  
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5 Fax  
You can use the printer to send and receive faxes, including color faxes. You can  
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly  
and easily to frequently used numbers. From the printer control panel, you can also set  
a number of fax options, such as resolution and the contrast between lightness and  
darkness on the faxes you send.  
NOTE: Before you begin faxing, make sure you have set up the printer correctly  
for faxing. You might have already done this as part of the initial setup, by using  
either the control panel or the HP software provided with the printer. You can verify  
the fax is set up correctly by running the fax setup test from the control panel. For  
more information on the fax test, see Test fax setup.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
Send a fax  
Receive a fax  
Set up speed-dial entries  
Change fax settings  
Fax and digital phone services  
Fax over Internet Protocol  
Clear the fax log  
View the Call History  
Use reports  
Send a fax  
You can send a fax in a variety of ways. Using the printer control panel, you can send  
a black-and-white or color fax. You can also send a fax manually from an attached  
phone. This allows you to speak with the recipient before sending the fax.  
This section contains the following topics:  
•
•
•
Send a fax using the printer control panel  
Send a fax from the computer  
Send a fax manually from a phone  
Send a fax using the printer control panel  
This section contains the following topics:  
•
•
•
•
•
Send a fax  
Send a fax using monitor dialing  
Send a fax from memory  
Schedule a fax to send later  
Send a fax to multiple recipients  
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Send a fax  
You can easily send a single- or multiple-page black-and-white or color fax by using  
the printer control panel.  
NOTE: If you need printed confirmation that your faxes were successfully sent,  
enable fax confirmation before sending any faxes. For more information, see Print  
fax confirmation reports.  
TIP: You can also send a fax manually from a phone or by using monitor dialing.  
These features allow you to control the pace of your dialing. They are also useful  
when you want to use a calling card to charge the call and you have to respond to  
tone prompts while dialing.  
To send a fax from the printer control panel  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF.  
For more information, see Load an original on the scanner glass or Load an original  
in the automatic document feeder (ADF).  
2. From the Home screen, press the button to the right of Fax.  
3. Enter the fax number by using the keypad.  
TIP: To add a pause in the fax number you are entering, press * repeatedly,  
until a dash (-) appears on the display.  
4. Press the button to the right of Start Fax, and then press the button to the right of  
Black or Color.  
TIP: If the recipient reports issues with the quality of the fax you sent, you can  
try changing the resolution or contrast of your fax.  
Send a fax using monitor dialing  
Monitor dialing allows you to hear dial tones, telephone prompts, or other sounds  
through the speakers on the printer. This enables you to respond to prompts while  
dialing, as well as control the pace of your dialing.  
TIP: If you are using a calling card and do not enter your PIN fast enough, the  
printer might start sending fax tones too soon and cause your PIN not to be  
recognized by the calling card service. If this is the case, you can create a speed  
dial entry to store the PIN for your calling card. For more information, see Set up  
speed-dial entries.  
NOTE: Make sure the volume is turned on to hear a dial tone.  
Send a fax  
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Chapter 5  
To send a fax using monitor dialing from the printer control panel  
1. Load your originals.  
For additional information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. From the Home screen, using the buttons on the right, select Fax, select Start Fax,  
and then select Black or Color.  
•
•
If the printer detects an original loaded in the ADF, you hear a dial tone.  
If you load your original on the scanner glass, select Fax from Glass.  
3. When you hear the dial tone, enter the number by using the keypad on the printer  
control panel.  
4. Follow any prompts that might occur.  
TIP: If you are using a calling card to send a fax and you have your calling  
card PIN stored as a speed dial, when prompted to enter your PIN, press the  
button to the right of Quick Contacts to select the speed dial entry where you  
have your PIN stored.  
Your fax is sent when the receiving fax machine answers.  
Send a fax from memory  
You can scan a black-and-white fax into memory and then send the fax from memory.  
This feature is useful if the fax number you are trying to reach is busy or temporarily  
unavailable. The printer scans the originals into memory and sends them once it is able  
to connect to the receiving fax machine. After the printer scans the pages into memory,  
you can immediately remove the originals from the document feeder tray or scanner  
glass.  
NOTE: You can only send a black-and-white fax from memory.  
To send a fax from memory  
1. Load your originals.  
For additional information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. From the Home screen on the printer control panel, press the button to the right of  
Fax.  
3.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select Scan and Fax.  
4. Scroll to and select Send Fax.  
5. Enter the fax number by using the keypad, or press the button to the right of Quick  
Contacts to select a number from the phone book or a previously dialed or  
received number.  
6. Press the button to the right of Start Fax Black.  
The printer scans the originals into memory and sends the fax when the receiving  
fax machine is available.  
Schedule a fax to send later  
You can schedule a black-and-white fax to be sent within the next 24 hours. This  
enables you to send a black-and-white fax late in the evening, when phone lines are  
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not as busy or phone rates are lower, for example. The printer automatically sends  
your fax at the specified time.  
You can only schedule one fax to be sent at a time. You can continue to send faxes  
normally, however, while a fax is scheduled.  
NOTE: You can only send scheduled faxes in black-and-white.  
NOTE: You need to set date and time for the printer before you can use this  
feature.  
To schedule a fax from the printer control panel  
1. Load your originals.  
For additional information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. From the Home screen, press the button to the right of Fax.  
3.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select Send Fax Later.  
4. Enter the send time by pressing the buttons to the right of the arrow keys, and then  
press then button to the right of OK.  
5. Enter the fax number by using the keypad, or press the button to the right of Quick  
Contacts to select a number from the phone book or a previously dialed or  
received number.  
6. Press the button to the right of Start Fax Black.  
The printer scans all pages and the scheduled time appears on the display. The fax  
is sent at the scheduled time.  
To cancel a scheduled fax  
1. Press the Send Fax Later message on the display.  
– OR –  
From the Home screen on the printer control panel, press the button to the right of  
Fax. Press the  
(Setup) button, and then, using the buttons on the right, scroll to  
and select Send Fax Later.  
2. Scroll to and select Cancel Scheduled Fax.  
Send a fax  
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Chapter 5  
Send a fax to multiple recipients  
You can send a fax to multiple recipients at once by grouping individual speed dial  
entries into group speed dial entries. For more information, see Set up speed-dial  
entries.  
To send a fax to multiple recipients using group speed dial  
1. Load your originals.  
For additional information, see Load an original on the scanner glass or Load an  
original in the automatic document feeder (ADF).  
2. From the Home screen on the printer control panel, press the button to the right of  
Fax, press the button to the right of Quick Contacts, scroll to and select Phone  
Book, and then select the recipient group.  
3. Press the button to the right of Start Fax, and then press the button to the right of  
Black.  
The printer sends the document to each number in the group speed dial entry.  
NOTE: You can only use group speed dial entries to send faxes in black and  
white, because of memory limitations. The printer scans the fax into memory  
then dials the first number. When a connection is made, it sends the fax and  
dials the next number. If a number is busy or not answering, the printer follows  
the settings for Busy Redial and No Answer Redial. If a connection cannot be  
made, the next number is dialed and an error report is generated.  
Send a fax from the computer  
You can send a document on your computer as a fax, without printing a copy and  
faxing it from the printer.  
NOTE: Faxes sent from your computer by this method use the printer’s fax  
connection, not your Internet connection or computer modem. Therefore, make  
sure the printer is connected to a working telephone line and that the fax function is  
set up and functioning correctly.  
To use this feature, you must install the printer software using the installation program  
provided on the HP software CD provided with the printer.  
Windows  
1. Open the document on your computer that you want to fax.  
2. On the File menu in your software application, click Print.  
3. From the Name list, select the printer that has “fax” in the name.  
4. To change settings (such as selecting to send the document as a black fax or  
a color fax), click the button that opens the Properties dialog box. Depending on  
your software application, this button might be called Properties, Options, Printer  
Setup, Printer, or Preferences.  
5. After you have changed any settings, click OK.  
6. Click Print or OK.  
7. Enter the fax number and other information for the recipient, change any further  
settings for the fax, and then click Send Fax. The printer begins dialing the fax  
number and faxing the document.  
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Mac OS X  
1. Open the document on your computer that you want to fax.  
2. From the File menu in your software application, click Print.  
3. Select the printer that has “(Fax)” in the name.  
4. Select Fax Recipients from the pop-up menu below the Orientation setting.  
NOTE: If you cannot find the pop-up menu, click the disclosure triangle next to  
the Printer selection or click Show Details.  
5. Enter the fax number and other information in the boxes provided, and then click  
Add to Recipients.  
6. Select the Fax Mode and any other fax options you want, and then click Send Fax  
Now to begin dialing the fax number and faxing the document.  
Send a fax manually from a phone  
Sending a fax manually allows you to make a phone call and talk with the recipient  
before you send the fax. This is useful if you want to inform the recipient that you are  
going to send them a fax before sending it.  
Depending on how the recipient has their fax machine set up, the recipient might  
answer the phone, or the fax machine might take the call. If a person answers the  
phone, you can speak with the recipient before sending the fax. If a fax machine  
answers the call, you can send the fax directly to the fax machine when you hear the  
fax tones from the receiving fax machine.  
To send a fax manually from an extension phone  
1. Load your original print-side down in the right-front corner of the glass or in the  
ADF.  
For more information, see Load an original on the scanner glass or Load an original  
in the automatic document feeder (ADF).  
2. From the Home screen on the printer control panel, press the button to the right of  
Fax.  
3. Dial the number by using the keypad on the phone that is connected to the printer.  
NOTE: Do not use the keypad on the control panel of the printer when  
manually sending a fax. You must use the keypad on your phone to dial the  
recipient's number.  
4. If the recipient answers the telephone, you can engage in a conversation before  
sending your fax.  
NOTE: If a fax machine answers the call, you will hear fax tones from the  
receiving fax machine. Proceed to the next step to send the fax.  
5. When you are ready to send the fax, press the button to the right of OK, and then  
press the button to the right of Black or Color.  
If you were speaking with the recipient before sending the fax, inform the recipient  
that they should press Start on their fax machine after they hear fax tones.  
The telephone line is silent while the fax is transmitting. At this point, you can hang  
up the telephone. If you want to continue speaking with the recipient, remain on the  
line until the fax transmission is complete.  
Send a fax  
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Chapter 5  
Receive a fax  
You can receive faxes automatically or manually. If you turn off the Auto Answer  
option, you must receive faxes manually. If you turn on the Auto Answer option (the  
default setting), the printer automatically answers incoming calls and receives faxes  
after the number of rings that are specified by the Rings to Answer setting. (The  
default Rings to Answer setting is five rings.) For more information, see Change fax  
settings.  
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-  
size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you  
have disabled the Automatic Reduction feature, the printer prints the fax on two  
pages.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
printer memory until the copying finishes. As a result, the number of fax pages that  
can be stored in memory might be reduced.  
•
•
•
•
•
•
•
•
•
Receive a fax manually  
Set up backup fax  
Reprint received faxes from memory  
Poll to receive a fax  
Forward faxes to another number  
Set the paper size for received faxes  
Set automatic reduction for incoming faxes  
Block unwanted fax numbers  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)  
Receive a fax manually  
When you are on the phone, the person you are speaking with can send you a fax  
while you are still connected. This is referred to as manual faxing. Use the instructions  
in this section to receive a manual fax.  
You can receive faxes manually from a phone that is:  
•
•
Directly connected to the printer (on the 2-EXT port)  
On the same phone line, but not directly connected to the printer  
To receive a fax manually  
1. Make sure the printer is turned on and you have paper loaded in the main tray.  
2. Remove any originals from the document feeder tray.  
3. Set the Rings to Answer setting to a high number to allow you to answer the  
incoming call before the printer answers. Or, turn off the Auto Answer setting so  
that the printer does not automatically answer incoming calls.  
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4. If you are currently on the phone with the sender, instruct the sender to press Start  
on their fax machine.  
5. When you hear fax tones from a sending fax machine, do the following:  
a. From the Home screen on the printer control panel, press the button to the right  
of Fax, press the button to the right of OK, and then press the button to the  
right of Receive Fax Manually.  
b. After the printer begins to receive the fax, you can hang up the phone or remain  
on the line. The phone line is silent during fax transmission.  
Set up backup fax  
Depending on your preference and security requirements, you can set up the printer to  
store the faxes it receives.  
NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in  
memory are deleted, including any unprinted faxes that you might have received  
while the printer was in an error condition. You must contact the senders to ask  
them to resend any unprinted faxes. For a list of the faxes you have received, print  
the Fax Log. The Fax Log is not deleted when the printer is turned off.  
To set backup fax from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Backup Fax Reception.  
3. Scroll to and select the required setting, and then press the button to the right of  
OK.  
On  
The default setting. When Backup fax is On, the printer stores all  
received faxes in memory. This enables you to reprint up to 30 of the  
most recently printed faxes if they are still saved in memory.  
NOTE: When printer memory is low, it overwrites the oldest, printed  
faxes as it receives new faxes. If the memory becomes full of  
unprinted faxes, the printer stops answering incoming fax calls.  
NOTE: If you receive a fax that is too large, such as a very detailed  
color photo, it might not be stored in memory due to memory  
limitations.  
On Error Only  
Causes the printer to store faxes in memory only if an error condition  
exists that prevents the printer from printing the faxes (for example, if  
the printer runs out of paper). The printer continues to store incoming  
faxes as long as there is memory available. (If the memory becomes  
full, the printer stops answering incoming fax calls.) When the error  
condition is resolved, the faxes stored in memory print automatically,  
and then they are deleted from memory.  
Off  
Faxes are never stored in memory. For example, you might want to  
turn off Backup fax for security purposes. If an error condition occurs  
that prevents the printer from printing (for example, the printer runs  
out of paper), the printer stops answering incoming fax calls.  
Receive a fax  
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51  
   
Chapter 5  
Reprint received faxes from memory  
When Backup Fax Reception mode is set to On, the received faxes are stored in  
memory, whether the printer has an error condition or not.  
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as  
new faxes are received. If all the stored faxes are unprinted, the printer does not  
receive any fax calls until you print or delete the faxes from memory. You might  
also want to delete the faxes in memory for security or privacy purposes.  
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most  
recently printed faxes, if they are still in memory. For example, you might need to  
reprint your faxes if you lost the copy of your last printout.  
To reprint faxes in memory from the printer control panel  
1. Make sure you have paper loaded in the main tray. For more information, see Load  
media.  
2.  
From the Home screen, press the  
(Setup) button.  
3. Using the buttons on the right, scroll to and select Fax Setup, select Fax Tools,  
and then select Reprint Faxes in Memory.  
The faxes are printed in the reverse order from which they were received with the  
most recently received fax printed first, and so on.  
4. If you want to stop reprinting the faxes in memory, press the  
(Cancel) button.  
Poll to receive a fax  
Polling allows the printer to ask another fax machine to send a fax that it has in its  
queue. When you use the Poll to Receive feature, the printer calls the designated fax  
machine and requests the fax from it. The designated fax machine must be set for  
polling and have a fax ready to send.  
NOTE: The printer does not support polling pass codes. Make sure the printer you  
are polling does not have a pass code set up (or has not changed the default pass  
code) or the printer cannot receive the fax.  
To set up poll to receive a fax from the printer control panel  
1. From the Home screen, press the button to the right of Fax.  
2.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select Poll to Receive.  
3. Enter the fax number of the other fax machine.  
- Or -  
Press the button to the right of Quick Contacts to select a number from the Phone  
Book or Call History.  
4. Press the button to the right of Start Fax Black.  
Forward faxes to another number  
You can set up the printer to forward your faxes to another fax number. A received  
color fax is forwarded in black and white.  
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Send a test fax to make sure the fax machine is able to receive your forwarded faxes.  
To forward faxes from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Fax Forwarding.  
3. Scroll to and select On-Print Forward to print and forward the fax, or select On  
Forward to forward the fax.  
NOTE: If the printer is not able to forward the fax to the designated fax  
machine (for example, if it is not turned on), the printer prints the fax. If you set  
up the printer to print error reports for received faxes, it also prints an error  
report.  
4. At the prompt, enter the number of the fax machine intended to receive the  
forwarded faxes, and then press the button to the right of OK. Enter the required  
information for each of the following prompts: start date, start time, end date, and  
end time.  
5. Fax forwarding is activated. Press the button to the right of OK to confirm.  
If the printer loses power when fax forwarding is set up, it saves the fax forwarding  
setting and phone number. When the power is restored to the printer, the fax  
forwarding setting is still On.  
NOTE: You can cancel fax forwarding by selecting Off from the Fax  
Forwarding menu.  
Set the paper size for received faxes  
You can select the paper size for received faxes. The paper size you select should  
match what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal  
paper only.  
NOTE: If an incorrect paper size is loaded in the main tray when you receive  
a fax, the fax does not print and an error message appears on the display. Load  
Letter, A4, or Legal paper, and then press the button next to OK to print the fax.  
To set the paper size for received faxes from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Fax Paper Size.  
3. Scroll to and select the desired option, and then press the button to the right of OK.  
Set automatic reduction for incoming faxes  
The Automatic Reduction setting determines what the printer does if it receives a fax  
that is too large for the default paper size. This setting is turned on by default, so the  
image of the incoming fax is reduced to fit on one page, if possible. If this feature is  
turned off, information that does not fit on the first page is printed on a second page.  
Automatic Reduction is useful when you receive a Legal-size fax and Letter-size  
paper is loaded in the main tray.  
Receive a fax  
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Chapter 5  
To set automatic reduction from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Automatic Reduction.  
3. Scroll to and select On or Off, and then press the button to the right of OK.  
Block unwanted fax numbers  
If you subscribe to a caller ID service through your phone provider, you can block  
specific fax numbers so the printer does not print faxes received from those numbers.  
When an incoming fax call is received, the printer compares the number to the list of  
junk fax numbers to determine if the call should be blocked. If the number matches  
a number in the blocked fax numbers list, the fax is not printed. (The maximum number  
of fax numbers you can block varies by model.)  
NOTE: This feature is not supported in all countries/regions.  
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you  
are not subscribed to a Caller ID service.  
•
•
•
Add numbers to the junk fax list  
Remove numbers from the junk fax list  
Print a Junk List  
Add numbers to the junk fax list  
You can block specific numbers by adding them to the junk fax list.  
To add a number to the junk fax list  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Junk Fax Setup.  
3. A message appears stating that Caller ID is required to block junk faxes. Press the  
button to the right of OK to continue.  
4. Scroll to and select Add to Junk List.  
5. To select a fax number to block from the caller ID list, scroll to and select Select  
from Caller ID History.  
- or -  
To manually enter a fax number to block, scroll to and select Enter new number.  
6. After entering a fax number to block, press the button to the right of OK.  
NOTE: Make sure you enter the fax number as it appears on the control-panel  
display, and not the fax number that appears on the fax header of the received  
fax, as these numbers can be different.  
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Remove numbers from the junk fax list  
If you no longer want to block a fax number, you can remove a number from your junk  
fax list.  
To remove numbers from the list of junk fax numbers  
1.  
From the Home screen on the printer control panel, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Junk Fax Setup.  
3. Scroll to and select Remove from Junk List.  
4. Scroll to the number you want to remove, and then press the button to the right of  
OK.  
Print a Junk List  
Use the following procedure to print a list of blocked junk fax numbers.  
To print a Junk List  
1.  
From the Home screen on the printer control panel, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Junk Fax Setup.  
3. Scroll to and select Print Reports, and then select Junk List.  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)  
If the printer is connected to your computer with a USB cable, you can use HP Digital  
Fax (Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly  
to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your  
faxes easily and also eliminate the hassle of dealing with bulky paper files.  
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is  
received, you get an onscreen notification with a link to the folder where the fax is  
saved.  
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where  
X is the sender's information, Y is the date, and Z is the time that the fax was received.  
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white  
faxes only. Color faxes are printed instead of being saved to the computer.  
This section contains the following topics:  
•
•
•
Fax to PC and Fax to Mac requirements  
Activate Fax to PC and Fax to Mac  
Modify Fax to PC and Fax to Mac settings  
Receive a fax  
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Chapter 5  
Fax to PC and Fax to Mac requirements  
•
The administrator computer, the computer that activated the Fax to PC or Fax to  
Mac feature, must be on at all times. Only one computer can act as the Fax to PC  
or Fax to Mac administrator computer.  
•
The destination folder's computer or server must be on at all times. The destination  
computer must also be awake, faxes will not be saved if the computer is asleep or  
in hibernate mode.  
•
•
File sharing must be activated and you must have a Windows (SMB) shared folder  
with write access.  
Paper must be loaded in the input tray. For more information, see Load media.  
Activate Fax to PC and Fax to Mac  
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate  
Fax to PC. On a Macintosh computer, you can use HP Utility.  
To set up Fax to PC (Windows)  
1. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select the option for your HP printer.  
2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax  
Setup Wizard under Fax.  
3. Follow the on-screen instructions.  
To set up Fax to Mac (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the on-screen instructions.  
Modify Fax to PC and Fax to Mac settings  
You can update the Fax to PC settings from your computer at any time from the Digital  
Fax Setup Wizard. You can update the Fax to Mac settings from HP Utility.  
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You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's  
control panel.  
To modify settings from the printer’s control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select HP Digital Fax.  
3. Scroll and select the setting that you want to change. You can change the following  
settings:  
•
View Settings: View the name of the computer that is set up to administer Fax  
to PC or Fax to Mac.  
•
Disable Digital Fax: Turn off Fax to PC or Fax to Mac.  
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax  
to Mac.  
•
Fax Print: On/Off: Choose this option to print faxes as they are received. If you  
turn off printing, color faxes will still print.  
To modify settings from the HP software (Windows)  
1. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select the option for your HP printer.  
2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax  
Setup Wizard under Fax.  
3. Follow the onscreen instructions.  
To modify settings from HP Utility (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the on-screen instructions.  
Turn off Fax to PC or Fax to Mac  
1.  
From the Home screen on the printer control panel, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select HP Digital Fax.  
3. Scroll to and select Disable Digital Fax.  
Set up speed-dial entries  
You can set up frequently used fax numbers as speed-dial entries. This lets you dial  
those numbers quickly by using the printer’s control panel.  
TIP: In addition to creating and managing speed-dial entries from the printer’s  
control panel, you can also use tools available on your computer, such as the HP  
software included with the printer and the printer’s embedded web server (EWS).  
For more information, see Printer management tools.  
Set up speed-dial entries  
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Chapter 5  
This section contains the following topics:  
•
•
•
•
Set up and change Quick Contact entries  
Set up and change Quick Contact group entries  
Delete Quick Contact entries  
Print a list of speed-dial entries  
Set up and change Quick Contact entries  
You can store fax numbers as Quick Contact entries.  
To set up Quick Contact entries  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax, and then press the button to the right of Quick Contacts.  
2. Using the buttons on the right, select Phone Book, and then select Add Contact.  
3. Type the fax number, and then press the button to the right of OK.  
NOTE: Be sure to include any pauses or other required numbers, such as an  
area code, an access code for numbers outside a PBX system (usually a 9 or  
0), or a long-distance prefix.  
4. Type the name for the entry, and then press the button to the right of OK.  
To change Quick Contact entries  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax, and then press the button to the right of Quick Contacts.  
2. Using the buttons on the right, scroll to and select Phone Book Setup, select Add/  
Edit Contact, and then select Individual Contacts.  
3. Scroll to and select the entry you want to change, enter the new fax number (if  
necessary), and then press the button to the right of OK.  
NOTE: Be sure to include any pauses or other required numbers, such as an  
area code, an access code for numbers outside a PBX system (usually a 9 or  
0), or a long-distance prefix.  
4. Type the new name for the entry (if necessary), and then press the button to the  
right of OK.  
Set up and change Quick Contact group entries  
You can store groups of fax numbers as Quick Contact group entries.  
To set up Quick Contact group entries  
NOTE: Before you can create a group speed-dial entry, you must have already  
created at least one Quick Contact entry.  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax, and then press the button to the right of Quick Contacts.  
2. Using the buttons on the right, scroll to and select Group Contacts, and then  
select Add Group.  
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3. Scroll to and select the entries you want to include in the Quick Contact group, and  
then select Done.  
4. Type the name for the group, and then press the button to the right of OK.  
To change Quick Contact group entries  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax, and then press the button to the right of Quick Contacts.  
2. Using the buttons on the right, scroll to and select Phone Book Setup, select Add/  
Edit Contact, and then select Group Contacts.  
3. Scroll to and select the group you want to change. To add or remove entries from  
the group, scroll to and select the entries you want to include or those you want to  
remove, and then select Done.  
4. Type the new name for the group (if necessary), and then press the button to the  
right of OK.  
Delete Quick Contact entries  
To delete Quick Contact entries or Quick Contact group entries, complete the following  
steps:  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax, and then press the button to the right of Quick Contacts.  
2. Using the buttons on the right, scroll to and select Phone Book Setup, and then  
select Delete Contacts.  
3. Scroll to and select the entries you want to delete, and then select Done.  
4. Press the button to the right of Yes to confirm.  
NOTE: Deleting a groupl entry does not delete the individual entries.  
Print a list of speed-dial entries  
To print a list of all of the speed-dial entries that have been set up, complete the  
following steps:  
1. Load paper in the tray. For more information, see Load media.  
2.  
From the Home screen, press the  
(Setup) button.  
3. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Phone Book List.  
Change fax settings  
After completing the steps in the getting started guide that came with the printer, use  
the following steps to change the initial settings or to configure other options for faxing.  
•
•
•
•
•
•
Configure the fax header  
Set the answer mode (Auto answer)  
Set the number of rings before answering  
Change the answer ring pattern for distinctive ring  
Set the dial type  
Set the redial options  
Change fax settings  
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59  
       
Chapter 5  
•
•
•
Set the fax speed  
Set the fax sound volume  
Set the Error Correction Mode  
Configure the fax header  
The fax header prints your name and fax number on the top of every fax you send. HP  
recommends that you set up the fax header by using the HP software provided with the  
printer. You can also set up the fax header from the printer control panel, as described  
here.  
NOTE: In some countries/regions, the fax header information is a legal  
requirement.  
To set or change the fax header  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Fax Header.  
3. Enter your personal or company name, and then press the button to the right of  
OK.  
4. Enter your fax number, and then press the button to the right of OK.  
Set the answer mode (Auto answer)  
The answer mode determines whether the printer answers incoming calls.  
•
Turn on the Auto Answer setting if you want the printer to answer faxes  
automatically. The printer answers all incoming calls and faxes.  
•
Turn off the Auto Answer setting if you want to receive faxes manually. You must  
be available to respond in person to the incoming fax call or else the printer does  
not receive faxes.  
To set the answer mode  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, and then select Auto  
Answer.  
3. Scroll to and select On or Off.  
Set the number of rings before answering  
If you turn on the Auto Answer setting, you can specify how many rings occur before  
incoming calls are automatically answered.  
The Rings to Answer setting is important if you have an answering machine on the  
same phone line as the printer. For example, set your answering machine to a low  
number of rings and the printer to answer in the maximum number of rings. The  
answering machine will answer the call and the printer will monitor the line. If the  
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printer detects fax tones, it receives the fax. If the call is a voice call, the answering  
machine records the incoming message.  
To set the number of rings before answering  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Rings to Answer.  
3. Scroll to the desired number of rings, and then press the button to the right of OK.  
Change the answer ring pattern for distinctive ring  
Many phone companies offer a distinctive ring feature that allows you to have several  
phone numbers on one phone line. When you subscribe to this service, each number is  
assigned a different ring pattern.  
HP recommends that you have your telephone company assign double or triple rings  
for your fax number. When the printer detects the specified ring pattern, it answers the  
call and receives the fax.  
TIP: You can also use the Ring Pattern Detection feature in the printer’s control  
panel to set distinctive ring. With this feature, the printer recognizes and records the  
ring pattern of an incoming call and, based on this call, automatically determines  
the distinctive ring pattern assigned by your telephone company to fax calls.  
If you do not have a distinctive ring service, use the default ring pattern, which is All  
Rings.  
NOTE: The printer cannot receive faxes when the main phone number is off the  
hook.  
To change the answer ring pattern for distinctive ring  
1. Verify that the printer is set to answer fax calls automatically.  
2.  
From the Home screen, press the  
(Setup) button.  
3. Using the buttons on the right, scroll to and select Fax Setup, and then select  
Advanced Setup.  
4. Press the button to the right of Distinctive Ring.  
A message appears stating that this setting should not be changed unless you  
have multiple numbers on the same telephone line.  
Change fax settings  
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Chapter 5  
5. Press the button to the right of OK, and then select Yes to continue.  
6. Do one of the following:  
•
Scroll to and select the ring pattern assigned by your telephone company to fax  
calls.  
- Or -  
•
Select Auto Detect, and then follow the instructions on the printer’s control  
panel.  
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if  
you cancel the feature before it finishes, the ring pattern is automatically set to  
the default, which is All Rings.  
NOTE: If you are using either a PBX phone system that has different ring  
patterns for internal and external calls, you must call the fax number from an  
external number.  
Set the dial type  
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is  
Tone. Do not change the setting unless you know that your phone line cannot use tone  
dialing.  
NOTE: The pulse-dialing option is not available in all countries/regions.  
To set the dial type  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Dial Type.  
3. Scroll to and select Tone Dialing or Pulse Dialing.  
Set the redial options  
If the printer was unable to send a fax because the receiving fax machine did not  
answer or was busy, the printer attempts to redial based on the settings for the busy-  
redial and no-answer-redial options. Use the following procedure to turn the options on  
or off.  
To set the redial options  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Busy Redial or No Answer Redial.  
•
Busy redial: If this option is turned on, the printer redials automatically if it  
receives a busy signal. The factory-set default for this option is On.  
•
No answer redial: If this option is turned on, the printer redials automatically if  
the receiving fax machine does not answer. The factory-set default for this  
option is Off.  
3. Scroll to and select the appropriate options, and then press the button to the right  
of OK.  
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Set the fax speed  
You can set the fax speed used to communicate between your printer and other fax  
machines when sending and receiving faxes.  
If you use one of the following, setting the fax speed to a slower speed might be  
required:  
•
•
•
•
An Internet phone service  
A PBX system  
Fax over Internet Protocol (FoIP)  
An integrated services digital network (ISDN) service  
If you experience problems sending and receiving faxes, try using a lower fax speed.  
The following table provides the available fax speed settings.  
Fax speed setting  
Fast  
Fax speed  
v.34 (33600 baud)  
v.17 (14400 baud)  
v.29 (9600 baud)  
Medium  
Slow  
To set the fax speed  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Fax Speed.  
3. Scroll to and select the desired option, and then press the button to the right of OK.  
Set the fax sound volume  
Use this procedure to increase or decrease the volume of the fax sounds. For example,  
you might want to increase the sound to hear a dial tone when you send a fax using  
monitor dialing.  
To set the fax sound volume  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup,  
and then select Fax Sound Volume.  
3. Scroll to and select Soft, Loud, or Off, and the press the button to the right of OK.  
Set the Error Correction Mode  
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by  
detecting errors that occur during transmission and automatically requesting  
retransmission of the erroneous portion. Phone charges are unaffected, or might even  
be reduced, on good phone lines. On poor phone lines, ECM increases sending time  
and phone charges, but sends the data much more reliably. The default setting is On.  
Turn ECM off only if it increases phone charges substantially, and if you can accept  
poorer quality in exchange for reduced charges.  
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Before turning the ECM setting off, consider the following. If you turn ECM off:  
•
•
•
The quality and transmission speed of faxes you send and receive are affected.  
The Fax Speed is automatically set to Medium.  
You can no longer send or receive faxes in color.  
To change the ECM setting from the control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced  
Setup, and then select Error Correction Mode.  
3. Scroll to and select On or Off, and then press the button to the right of OK.  
Fax and digital phone services  
Many telephone companies provide their customers with digital phone services, such  
as the following:  
•
DSL: A Digital subscriber line (DSL) service through your telephone company.  
(DSL might be called ADSL in your country/region.)  
•
•
•
PBX: A private branch exchange (PBX) phone system.  
ISDN: An integrated services digital network (ISDN) system.  
FoIP: A low-cost phone service that allows you to send and receive faxes with your  
printer by using the Internet. This method is called Fax over Internet Protocol  
(FoIP). For more information, see Fax over Internet Protocol.  
HP printers are designed specifically for use with traditional analog phone services. If  
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might  
need to use digital-to-analog filters or converters when setting up the printer for faxing.  
NOTE: HP does not guarantee that the printer will be compatible with all digital  
service lines or providers, in all digital environments, or with all digital-to-analog  
converters. It is always recommended that you discuss with the telephone company  
directly for the correct setup options based on their line services provided.  
Fax over Internet Protocol  
You might be able to subscribe to a low cost phone service that allows you to send and  
receive faxes with your printer by using the Internet. This method is called Fax over  
Internet Protocol (FoIP).  
You probably use a FoIP service (provided by your telephone company) when you:  
•
•
Dial a special access code along with the fax number, or  
Have an IP converter box that connects to the Internet and provides analog phone  
ports for the fax connection.  
NOTE: You can only send and receive faxes by connecting a phone cord to the  
port labeled "1-LINE" on the printer. This means that your connection to the Internet  
must be done either through a converter box (which supplies regular analog phone  
jacks for fax connections) or your telephone company.  
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TIP: Support for traditional fax transmission over any Internet protocol telephone  
systems are often limited. If you experience problems faxing, try using a slower fax  
speed or disabling the fax error-correction mode (ECM). However, if you turn off  
ECM, you cannot send and receive color faxes. (For more information about  
changing the fax speed, see Set the fax speed. For more information about using  
ECM, see Set the Error Correction Mode.  
If you have questions about Internet faxing, contact your Internet faxing services  
support department or your local service provider for further assistance.  
Clear the fax log  
Use the following steps to clear the fax log.  
NOTE: Clearing the fax log also deletes all faxes stored in memory.  
To clear the fax log  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Tools,  
and then select Clear Fax Log.  
View the Call History  
Use the following procedure to view a list of all the calls placed from the printer.  
NOTE: The call history cannot be printed. You can only view it from the printer’s  
control panel display.  
To view the Call History  
1. From the Home screen on the printer control panel, press the button to the right of  
Fax.  
2. Press the button to the right of Quick Contacts, and then, scroll to and select Call  
History.  
Use reports  
You can set up the printer to print error reports and confirmation reports automatically  
for each fax you send and receive. You can also manually print system reports as  
required; these reports provide useful system information about the printer.  
By default, the printer is set to print a report only if there is a problem sending or  
receiving a fax. A confirmation message that indicates whether a fax was successfully  
sent appears briefly on the control panel display after each transaction.  
NOTE: If the reports are not legible, check the estimated ink levels from the  
control panel or the HP software. For more information, see Printer management  
tools.  
Use reports  
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NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace the ink  
cartridges until print quality becomes unacceptable.  
NOTE: Ensure that the printheads and ink cartridges are in good conditions and  
installed properly. For more information, see Work with ink cartridges.  
This section contains the following topics:  
•
•
•
•
•
•
Print fax confirmation reports  
Print fax error reports  
Print and view the fax log  
Print the details of the last fax transaction  
Print a Caller ID Report  
Print a T30 fax trace report  
Print fax confirmation reports  
If you require printed confirmation that your faxes were successfully sent, select either  
On (Fax Send) or On (Send and Receive) to enable fax confirmation before sending  
any faxes.  
The default fax confirmation setting is On (Fax Send).  
NOTE: You can include an image of the first page of the fax on the Fax Sent  
Confirmation report if you select On (Fax Send) or On (Send and Receive), and if  
you use the Scan and Fax option.  
To enable fax confirmation  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Fax Confirmation.  
3. Scroll to and select one of the following options.  
Off  
Does not print a fax confirmation report when you send or receive  
faxes successfully.  
On (Fax Send)  
Prints a fax confirmation report for every fax you send. This is the  
default setting.  
On (Fax Receive) Prints a fax confirmation report for every fax you receive.  
On (Send and  
Receive)  
Prints a fax confirmation report for every fax you send or receive.  
To include an image of the fax on the report  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Fax Confirmation.  
3. Scroll to and select On (Fax Send) or On (Send and Receive), and then select  
Fax Confirmation with image.  
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Print fax error reports  
You can configure the printer so that it automatically prints a report when there is an  
error during transmission or reception.  
To set the printer to print fax error reports automatically  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Fax Error Report.  
3. Scroll to and select one of the following.  
On (Send and  
Receive)  
Prints whenever a fax error occurs.  
Off  
Does not print any fax error reports.  
On (Fax Send)  
Prints whenever a transmission error occurs. This is the default  
setting.  
On (Fax Receive) Prints whenever a receiving error occurs.  
Print and view the fax log  
You can print a log of faxes that have been received and sent by the printer.  
To print the fax log from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Fax Log.  
Print the details of the last fax transaction  
The Last Fax Transaction report prints the details of the last fax transaction to occur.  
Details include the fax number, number of pages, and the fax status.  
To print the Last Fax Transaction report  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Last Transaction.  
Print a Caller ID Report  
Use the following procedure to print a list of Caller ID fax numbers.  
To print a Caller ID History Report  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select Caller ID Report.  
Use reports  
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Chapter 5  
Print a T30 fax trace report  
Use the following procedure to print a T30 fax trace report.  
To print a T30 fax trace report  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports,  
and then select T30 Fax Trace Report.  
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6 HP ePrint  
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled  
printer anywhere you can send an email. Just send your documents and photos to the  
email address assigned to your printer when you enable Web Services. No additional  
drivers or software are needed.  
Once you have signed up for an account on ePrintCenter (www.eprintcenter.com), you  
can sign in to view your HP ePrint job status, manage your HP ePrint printer queue,  
control who can use your printer’s HP ePrint email address to print, and get help for HP  
ePrint.  
NOTE: HP ePrint is only supported by HP Officejet 4620 e-All-in-One series.  
NOTE: To use HP ePrint, the printer must be connected to an active network  
providing Internet access. You cannot use these web features if the printer is  
connected using a USB cable.  
This section contains the following topics:  
•
•
•
Set up HP ePrint  
Use HP ePrint  
Remove Web Services  
Set up HP ePrint  
To set up HP ePrint, use one of the following methods:  
•
•
•
Set up HP ePrint using the HP printer software  
Set up HP ePrint using the printer’s control panel  
Set up HP ePrint using the embedded web server  
NOTE: Before you set up HP ePrint, make sure you are connected to the Internet  
using a wireless connection.  
Set up HP ePrint using the HP printer software  
In addition to enabling key printer features, you can use the HP printer software that  
came with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you  
installed the HP software on your computer, you can still use the software to set up HP  
ePrint.  
To set up HP ePrint, complete the following steps for your operating system:  
Windows  
1. From the computer desktop, click Start, select Programs or All Programs, click  
HP, click the folder for your printer, and then select the icon with your printer’s  
name.  
2. In the window that appears, select Print, Scan & Fax, and then select ePrint  
Setup under Print. The printer’s embedded web server opens.  
HP ePrint  
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Chapter 6  
3. On the Web Services tab, click Setup in the Web Services Settings section, and  
then click Continue.  
4. Click Accept Terms of Use and Enable Web Services, and then click Next.  
5. Click Yes to allow the printer to automatically check for and install product updates.  
6. If your network uses proxy settings when connecting to the Internet, enter these  
settings.  
7. Follow the instructions on the information sheet to finish the setup.  
Mac OS X  
▲ To set up and manage Web Services in Mac OS X, you can use the printer’s  
embedded web server (EWS). For more information, see Set up HP ePrint using  
the embedded web server.  
Set up HP ePrint using the printer’s control panel  
The printer’s control panel provides an easy way to set up and manage HP ePrint.  
To set up HP ePrint, complete the following steps:  
1. Make sure the printer is connected to the Internet.  
2.  
On the printer control panel, press the  
(HP ePrint) button.  
3. Press the button to the right of OK to accept the terms of use.  
4. Press the button to the right of OK to accept future updates.  
An information sheet is printed.  
5. Follow the instructions on the printed information sheet to finish the setup.  
NOTE: If your network uses proxy setting when connecting to the Internet, enter  
these settings, when prompted.  
Set up HP ePrint using the embedded web server  
You can use the printer’s embedded web server (EWS) to set up and manage HP  
ePrint.  
To set up HP ePrint, complete the following steps:  
1. Open the EWS. For more information, see Embedded web server (HP Officejet  
4620 e-All-in-One series).  
2. On the Web Services tab, click Setup in the Web Services Settings section, and  
then click Continue.  
3. Click Accept Terms of Use and Enable Web Services, and then click Next.  
4. Click Yes to allow the printer to automatically check for and install product updates.  
5. If your network uses proxy settings when connecting to the Internet, enter these  
settings.  
6. Follow the instructions on the information sheet to finish the setup.  
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Use HP ePrint  
To use HP ePrint, make sure to have the following:  
•
•
An Internet- and email-capable computer or mobile device  
An HP ePrint-capable printer on which Web Services has been enabled  
TIP: For more information about managing and configuring HP ePrint settings and  
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).  
Print using HP ePrint  
To print documents using HP ePrint, complete the following steps:  
1. On your computer or mobile device, open your email application.  
NOTE: For information about using the email application on your computer or  
mobile device, see the documentation provided with the application.  
2. Create a new email message, and then attach the file that you want to print. For a  
list of files that can be printed using HP ePrint, as well as guidelines to follow when  
using HP ePrint, see HP ePrint specifications (HP Officejet 4620 e-All-in-One  
series).  
3. Enter the printer’s email address in the “To” line of the email message, and then  
select the option to send the email message.  
NOTE: The ePrint server does not accept email print jobs if there are multiple  
email addresses included in the "To" or "Cc" fields. Only enter the email  
address of your HP printer in the "To" field. Do not enter any additional email  
addresses in the other fields.  
Find the printer’s email address  
To obtain the printer’s email address, complete the following steps:  
1.  
On the printer control panel, press the  
(Setup) button.  
(HP ePrint) button, and then press the  
2. To view the email address, use the buttons on the right to scroll to and select  
Display Email Address.  
-Or-  
To customize your printer’s email address, use the buttons on the right to scroll to  
and select Print Info Page. The printer prints an information page that contains the  
printer code and instructions on how to customize the email address.  
Use HP ePrint  
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Chapter 6  
Turn off HP ePrint  
To turn off HP ePrint, complete the following steps:  
1.  
On the printer control panel, press the  
(Setup) button.  
(HP ePrint) button, and then press the  
2. Using the buttons on the right, scroll to and select ePrint: On.  
3. Scroll to and select Off, and then press the button to the right of OK.  
NOTE: To remove all Web Services, see Remove Web Services.  
Remove Web Services  
To remove Web Services, complete the following steps:  
1.  
On the printer control panel, press the  
(Setup) button.  
(HP ePrint) button, and then press the  
2. Using the buttons on the right, scroll to and select Remove Web Services, and  
then press the button to the right of OK.  
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7 Work with ink cartridges  
To ensure the best print quality from the printer, you need to perform some simple  
maintenance procedures.  
To resolve print quality issues, see Print quality troubleshooting.  
This section contains the following topics:  
•
•
•
•
•
Information on ink cartridges and the printhead  
Check the estimated ink levels  
Replace the ink cartridges  
Store printing supplies  
Usage information collection  
Information on ink cartridges and the printhead  
The following tips help maintain HP ink cartridges and ensure consistent print quality.  
•
•
The instructions in this user guide are for replacing ink cartridges, and are not  
intended for first time installation.  
If you need to replace an ink cartridge, wait until you have the new ink cartridge  
available to install before removing the old cartridge.  
CAUTION: Do not leave the ink cartridge outside of the printer for an extended  
period of time. This can result in damage to both the printer and the ink  
cartridge.  
•
•
Keep all ink cartridges in the original sealed packages until they are needed.  
Store ink cartridges in the same orientation packages hang on store shelves or, if  
out of box, with label facing down.  
•
Be sure to turn off the printer properly. For more information, see Turn off the  
printer.  
•
•
Store ink cartridges at room temperature (15-35° C or 59-95° F).  
You do not need to replace the cartridges until print quality becomes unacceptable,  
but a significant decrease in print quality may be the result of one or more depleted  
cartridges. It could also be caused by a clogged printhead. Possible solutions  
include checking the estimated ink levels remaining in the cartridges, and cleaning  
the printhead. Cleaning the printhead uses some ink.  
•
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of  
the cartridges.  
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Chapter 7  
•
•
Handle ink cartridges carefully. Dropping, jarring, or rough handling during  
installation can cause temporary printing problems.  
If you are transporting the printer, do the following to prevent ink leaking from the  
printer or other damage from occurring to the printer:  
◦
Make sure you turn off the printer by pressing Power. The printhead assembly  
should be parked on the right side of the printer, in the service station. For more  
information, see Turn off the printer.  
◦
◦
Make sure you leave the ink cartridges and printhead installed.  
The printer must be transported sitting flat; it should not be placed on its side,  
back, front, or top.  
Related topics  
•
•
Check the estimated ink levels  
Printhead maintenance  
Check the estimated ink levels  
You can check the estimated ink levels from the printer control panel, printer software  
or the embedded Web server. For information about using printer software or the  
embedded Web server, see Printer management tools. You can also print the Printer  
Status page to view this information (see Understand the Printer Status Report).  
To check the estimated ink levels from the printer control panel  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, select Ink Information, and then select Estimated  
Ink Levels.  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not have to replace the  
cartridges until the print quality is unacceptable.  
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge  
that has been used in another printer, the ink level indicator might be inaccurate or  
unavailable.  
NOTE: Ink from the cartridges is used in the printing process in a number of  
different ways, including in the initialization process, which prepares the printer and  
cartridges for printing, and in printhead servicing, which keeps print nozzles clear  
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it  
is used. For more information, see www.hp.com/go/inkusage.  
Replace the ink cartridges  
NOTE: For information on recycling used ink supplies, see HP inkjet supplies  
recycling program.  
If you do not already have replacement ink cartridges for the printer, see HP supplies  
and accessories.  
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NOTE: At this time, some portions of the HP Web site are available in English  
only.  
NOTE: Not all cartridges are available in all countries/regions.  
CAUTION: Wait until you have a new ink cartridge available before removing the  
old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the ink  
cartridge.  
Use these steps to replace the ink cartridges.  
To replace the ink cartridges  
1. Make sure the printer is turned on.  
2. Open the ink cartridge access door.  
WARNING! Wait until the print carriage stops moving before proceeding.  
3. Press the tab on the front of the ink cartridge to release it, and then remove it from  
the slot.  
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab  
straight back to remove the plastic wrap from the ink cartridge.  
NOTE: Make sure you remove the orange pull-tab completely and the label is  
slightly torn before you remove the orange cap in the next step, or ink can leak.  
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Chapter 7  
5. Twist the orange cap to snap it off.  
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot  
until it clicks into place and is seated firmly in the slot.  
Make sure that you insert the ink cartridge into the slot that has the same shaped  
icon and color as the one you are installing.  
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.  
8. Close the ink cartridge access door.  
Related topics  
HP supplies and accessories  
Store printing supplies  
Ink cartridges can be left in the printer for extended periods of time. However, to assure  
optimal ink cartridge health, be sure to turn off the printer properly. For more  
information, see Turn off the printer.  
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Usage information collection  
The HP cartridges used with this printer contain a memory chip that assists in the  
operation of the printer.  
In addition, this memory chip collects a limited set of information about the usage of the  
printer, which might include the following: the date when the cartridge was first  
installed, the date when the cartridge was last used, the number of pages printed using  
the cartridge, the page coverage, the printing modes used, any printing errors that  
might have occurred, and the printer model. This information helps HP design future  
printers to meet our customers' printing needs.  
The data collected from the cartridge memory chip does not contain information that  
can be used to identify a customer or user of the cartridge or their printer.  
HP collects a sampling of the memory chips from cartridges returned to HP's free  
return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory  
chips from this sampling are read and studied in order to improve future HP printers.  
HP partners who assist in recycling this cartridge might have access to this data, as  
well.  
Any third party possessing the cartridge might have access to the anonymous  
information on the memory chip. If you prefer to not allow access to this information,  
you can render the chip inoperable. However, after you render the memory chip  
inoperable, the cartridge cannot be used in an HP printer.  
If you are concerned about providing this anonymous information, you can make this  
information inaccessible by turning off the memory chip's ability to collect the printer's  
usage information:  
To turn off usage information collection  
1.  
From the Home screen, press the  
(Setup) button.  
2. Using the buttons on the right, scroll to and select Preferences, and then select  
Cartridge Chip Info.  
3. Press the button to the right of OK to turn off usage information collection.  
NOTE: If you turn off the memory chip's ability to collect the printer's usage  
information, you can still continue to use the cartridge in the HP printer.  
Usage information collection  
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8 Solve a problem  
The information in this section suggests solutions to common problems. If your printer  
is not operating correctly and these suggestions did not solve your problem, try using  
the HP support services to obtain assistance.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
HP support  
General troubleshooting tips and resources  
Solve printer problems  
Print quality troubleshooting  
Solve paper-feed problems  
Solve copy problems  
Solve scan problems  
Solve fax problems  
Solve problems using HP ePrint and HP websites  
Solve wireless problems (HP Officejet 4620 e-All-in-One series)  
Configure your firewall software to work with the printer  
Solve printer management problems (HP Officejet 4620 e-All-in-One series)  
Troubleshoot installation issues  
Understand the Printer Status Report  
Understand the network configuration page (HP Officejet 4620 e-All-in-One series)  
Uninstall and reinstall the HP software  
Printhead maintenance  
Clear jams  
HP support  
If you have a problem, follow these steps  
1. Check the documentation that came with the printer.  
2. Visit the HP online support web site at www.hp.com/go/customercare. This website  
provides information and utilities that can help you correct many common printer  
problems. HP online support is available to all HP customers. It is the fastest  
source for up-to-date printer information and expert assistance and includes the  
following features:  
•
•
•
•
Fast access to qualified online support specialists  
HP software and driver updates for the HP printer  
Valuable troubleshooting information for common problems  
Proactive printer updates, support alerts, and HP newsgrams that are available  
when you register the printer  
For more information, see Obtain electronic support.  
3. Call HP support. Support options and availability vary by printer, country/region,  
and language. For more information, see HP support by phone.  
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Obtain electronic support  
To find support and warranty information, go to the HP web site at www.hp.com/go/  
customercare. This website provides information and utilities that can help you correct  
many common printer problems. If prompted, select your country/region, and then click  
Contact HP for information about calling for technical support.  
This web site also offers technical support, drivers, supplies, ordering information and  
other options such as:  
•
•
•
•
Access online support pages.  
Send HP an email message for answers to your questions.  
Connect with an HP technician by using online chat.  
Check for HP software updates.  
You can also obtain support from the HP software for Windows or Mac OS X, which  
provide easy, step-by-step solutions to common printing problems. For more  
information, see Printer management tools.  
Support options and availability vary by printer, country/region, and language.  
HP support by phone  
The phone support numbers and associated costs listed here are those in effect at time  
of publication and are applicable only for calls made on a land line. Different rates may  
apply for mobile phones.  
For the most current HP list of telephone support numbers and call costs information,  
see www.hp.com/go/customercare.  
During the warranty period, you may obtain assistance from the HP Customer Care  
Center.  
NOTE: HP does not provide telephone support for Linux printing. All support is  
provided online at the following web site: https://launchpad.net/hplip. Click the Ask  
a question button to begin the support process.  
The HPLIP web site does not provide support for Windows or Mac OS X. If you are  
using these operating systems, see www.hp.com/go/customercare.  
This section contains the following topics:  
•
•
•
•
Before you call  
Phone support period  
Telephone support numbers  
After the phone support period  
Before you call  
Call HP support while you are in front of the computer and the printer. Be prepared to  
provide the following information:  
•
•
Model number  
Serial number (located on the back or bottom of the printer)  
HP support  
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•
•
Messages that appear when the situation occurs  
Answers to these questions:  
◦
◦
◦
Has this situation happened before?  
Can you re-create it?  
Did you add any new hardware or software to your computer at about the time  
that this situation began?  
◦
Did anything else occur prior to this situation (such as a thunderstorm or  
moving the printer)?  
Phone support period  
One year of phone support is available in North America, Asia Pacific, and Latin  
America (including Mexico).  
Telephone support numbers  
In many locations, HP provides toll free telephone support during the warranty period.  
However, some of the support numbers might not be toll free.  
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For the most current list of telephone support numbers, see www.hp.com/go/  
customercare. This website provides information and utilities that can help you correct  
many common printer problems.  
HP support  
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After the phone support period  
After the phone support period, help is available from HP at an additional cost. Help  
may also be available at the HP online support web site: www.hp.com/go/  
customercare. This website provides information and utilities that can help you correct  
many common printer problems. Contact your HP dealer or call the support phone  
number for your country/region to learn more about support options.  
General troubleshooting tips and resources  
NOTE: Many of the following steps require HP software. If you did not install the  
HP software, you can install it using the HP software CD included with the printer,  
or you can download the HP software from the HP support web site, www.hp.com/  
go/customercare. This website provides information and utilities that can help you  
correct many common printer problems.  
Check the following when you begin troubleshooting a printing problem.  
•
•
For a paper jam, see Clear jams.  
For paper-feed problems, such as the paper skew and paper pick, see Solve  
paper-feed problems.  
•
The  
(Power) button is on and is not blinking. When the printer is turned on for  
the first time, it takes approximately 9 minutes to initialize it after the ink cartridges  
are installed.  
•
The power cord and other cables are working, and are firmly connected to the  
printer. Make sure the printer is connected firmly to a functioning alternating current  
(AC) power outlet, and is turned on. For voltage requirements, see Electrical  
specifications.  
•
•
•
Media is loaded correctly in the input tray and is not jammed in the printer.  
All packing tapes and materials are removed.  
The printer is set as the current or default printer. For Windows, set it as the default  
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or  
Print & Scan section of the System Preferences. See your computer's  
documentation for more information.  
•
•
Pause Printing is not selected if you are using a computer running Windows.  
You are not running too many programs when you are performing a task. Close  
programs that you are not using or restart the computer before attempting the task  
again.  
Solve printer problems  
This section contains the following topics:  
•
•
•
•
•
•
The printer shuts down unexpectedly  
The printer is making some unexpected noises  
Alignment fails  
The printer is not responding (nothing prints)  
The printer prints slowly  
Blank or partial page printed  
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•
•
Something on the page is missing or incorrect  
Placement of the text or graphics is wrong  
The printer shuts down unexpectedly  
Check the power and power connections  
Make sure the printer's power cord is connected firmly to a functioning power outlet.  
For voltage requirements, see Electrical specifications.  
The printer is making some unexpected noises  
You might hear some unexpected noises made by the printer. These are the servicing  
sounds when the printer performs automatic servicing functions to maintain the health  
of the printheads.  
NOTE: To prevent any potential damage to your printer:  
Do not turn off the printer while the printer is performing any servicing. If you are  
turning off the printer, wait for the printer to come to a complete stop before turning  
it off using the  
(Power) button. For more information, see Turn off the printer.  
Make sure all ink cartridges are installed. If any of the ink cartridges are missing,  
the printer will perform extra servicing to protect the printheads.  
Alignment fails  
If the alignment process fails, make sure you have loaded unused, plain white paper  
into the input tray. The alignment fails when you have colored paper loaded in the input  
tray.  
If the alignment process fails repeatedly, you may need to clean the printhead. To  
clean the printhead, see Clean the printhead.  
If cleaning the printhead does not solve the problem, contact HP support. Go to  
www.hp.com/go/customercare. This website provides information and utilities that can  
help you correct many common printer problems. If prompted, select your country/  
region, and then click Contact HP for information on calling for technical support.  
The printer is not responding (nothing prints)  
There are print jobs stuck in the print queue  
Open the print queue, cancel all documents, and then reboot the computer. Try to print  
after the computer reboots. Refer to the Help system for the operating system for more  
information.  
Check the printer setup  
For more information, see General troubleshooting tips and resources.  
Check the HP software installation  
If the printer is turned off when printing, an alert message should appear on your  
computer screen; otherwise, the HP software provided with the printer might not be  
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Chapter 8  
installed correctly. To resolve this, uninstall the HP software completely, and then  
reinstall the HP software. For more information, see Uninstall and reinstall the HP  
software.  
Check the cable connections  
•
•
Make sure both ends of the USB cable are secure.  
If the printer is connected to a network, check the following:  
◦
◦
Check the Link light on the back of the printer.  
Make sure you are not using a phone cord to connect the printer.  
Check any personal firewall software installed on the computer  
The personal software firewall is a security program that protects a computer from  
intrusion. However, the firewall might block communication between the computer and  
the printer. If there is a problem communicating with the printer, try temporarily  
disabling the firewall. If the problem persists, the firewall is not the source of the  
communication problem. Re-enable the firewall.  
The printer prints slowly  
Try the following solutions if the printer is printing very slowly.  
•
•
•
Solution 1: Use a lower print quality setting  
Solution 2: Check the ink levels  
Solution 3: Contact HP support  
Solution 1: Use a lower print quality setting  
Solution: Check the print quality setting. Best and Maximum dpi provide the  
best quality but are slower than Normal or Draft. Draft provides the fastest print  
speed.  
Cause: The print quality was set to a high setting.  
If this did not solve the issue, try the next solution.  
Solution 2: Check the ink levels  
Solution: Check the estimated ink levels in the ink cartridges.  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low on ink message, consider having a replacement  
cartridge available to avoid possible printing delays. You do not need to replace  
the ink cartridges until print quality becomes unacceptable.  
CAUTION: Wait until you have a new ink cartridge available before removing  
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the  
ink cartridge.  
For more information, see:  
Check the estimated ink levels  
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Cause: The ink cartridges might have insufficient ink. Printing with depleted  
cartridges slows the printer.  
If this did not solve the issue, try the next solution.  
Solution 3: Contact HP support  
Solution: Contact HP support for service.  
Go to: www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Cause: There was a problem with the printer.  
Blank or partial page printed  
Clean the printhead  
Complete the printhead cleaning procedure. The printhead may need to be cleaned if  
the printer was turned off incorrectly.  
NOTE: Incorrectly turning off the printer can cause print quality problems like  
blank or partial pages. Printhead cleaning can solve these problems, but turning off  
the printer correctly can prevent them in the first place. Always turn the printer off  
by pressing the  
(Power) button on the printer. Wait until the  
(Power) button  
light goes out before unplugging the power cord or turning off a power strip.  
Check the media settings  
•
Make sure you select the correct print quality settings in the printer driver for the  
media loaded in the trays.  
•
Make sure the page settings in the printer driver match the page size of media  
loaded in the tray.  
More than one page is being picked  
For more information on paper-feed problems, see Solve paper-feed problems.  
There is a blank page in the file  
Check the file to make sure there is no blank page.  
Something on the page is missing or incorrect  
Check the Print Quality Diagnostic page  
Print a Print Quality Diagnostic page to help you decide whether to run any  
maintenance tools to improve the print quality of your printouts. For more information,  
see Print and evaluate a print quality report.  
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Check the margin settings  
Make sure the margin settings for the document do not exceed the printable area of the  
printer. For more information, see Set minimum margins.  
Check the color print settings  
Make sure Print in Grayscale is not selected in the printer driver.  
Check the printer location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the printer away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
Check the paper size  
Make sure the selected paper size matches the actual loaded paper size.  
Placement of the text or graphics is wrong  
Check how the media is loaded  
Make sure the media width and length guides fit snugly against the edges of the stack  
of media, and make sure the tray is not overloaded. For more information, see Load  
media.  
Check the media size  
•
Content on a page might be cut off if the document size is larger than the media  
that you are using.  
•
Make sure the media size selected in the printer driver match the size of media  
loaded in the tray.  
Check the margin settings  
If the text or graphics are cut off at the edges of the page, make sure the margin  
settings for the document do not exceed the printable area of your printer. For more  
information, see Set minimum margins.  
Check the page-orientation setting  
Make sure the media size and page orientation selected in the application match the  
settings in the printer driver. For more information, see Print.  
Check the printer location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the printer away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
If the above solutions do not work, the problem may be caused by the inability of the  
application to interpret print settings correctly. See the release notes for known  
software conflicts, refer to the application's documentation, or contact the software  
manufacturer for specific help.  
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TIP: If you are using a computer running Windows, you can visit the HP online  
support website at www.hp.com/go/customercare. This website provides  
information and utilities that can help you correct many common printer problems.  
Print quality troubleshooting  
Try the solutions in this section to resolve print quality problems in your printout.  
•
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges  
Solution 2: Check the ink levels  
Solution 3: Check the paper loaded in the input tray  
Solution 4: Check the paper type  
Solution 5: Check the print settings  
Solution 6: Print and evaluate a print quality report  
Solution 7: Contact HP support  
Solution 1: Make sure you are using genuine HP ink cartridges  
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.  
HP recommends that you use genuine HP ink cartridges. Genuine HP ink  
cartridges are designed and tested with HP printers to help you easily produce  
great results, time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.  
Printer service or repairs required as a result of using a non-HP supply are not  
covered under warranty.  
If you believe you purchased genuine HP ink cartridges, go to:  
www.hp.com/go/anticounterfeit  
Cause: Non-HP ink cartridges were being used.  
If this did not solve the issue, try the next solution.  
Solution 2: Check the ink levels  
Solution: Check the estimated ink levels in the ink cartridges.  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace the ink  
cartridges until print quality becomes unacceptable.  
CAUTION: Wait until you have a new ink cartridge available before removing  
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the  
ink cartridge.  
For more information, see:  
Check the estimated ink levels  
Print quality troubleshooting  
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Chapter 8  
Cause: The ink cartridges might have insufficient ink.  
If this did not solve the issue, try the next solution.  
Solution 3: Check the paper loaded in the input tray  
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or  
too thick.  
•
•
Load paper with the print side facing down. For example, if you are loading  
glossy photo paper, load the paper with the glossy side down.  
Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is  
too close to the printhead during printing, the ink might be smeared. This can  
happen if the paper is raised, wrinkled, or very thick, such as a mailing  
envelope.  
For more information, see:  
Load media  
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.  
If this did not solve the issue, try the next solution.  
Solution 4: Check the paper type  
Solution: HP recommends that you use HP papers or any other paper type with  
ColorLok technology that is appropriate for the printer. All papers with the ColorLok  
logo are independently tested to meet high standards of reliability and print quality,  
and produce documents with crisp, vivid color, bolder blacks and dry faster than  
ordinary plain papers.  
Always make sure the paper you are printing on is flat. For best results when  
printing images, use HP Advanced Photo Paper.  
Store specialty media in its original packaging inside a resealable plastic bag on a  
flat surface in a cool, dry place. When you are ready to print, remove only the paper  
you plan to use immediately. When you have finished printing, return any unused  
photo paper to the plastic bag. This prevents the photo paper from curling.  
For more information, see:  
Select print media  
Cause: The wrong kind of paper was loaded in the input tray.  
If this did not solve the issue, try the next solution.  
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Solution 5: Check the print settings  
Solution: Check the print settings.  
•
Check the print settings to see if the color settings are incorrect.  
For example, check to see if the document is set to print in grayscale. Or, check  
to see if advanced color settings such as saturation, brightness, or color tone,  
are set to modify the appearance of colors.  
•
Check the print quality setting and make sure it matches the type of paper  
loaded in the printer.  
You might need to choose a lower print quality setting if colors are running into  
each other. Or, choose a higher setting if you are printing a high-quality photo,  
and then make sure photo paper such as HP Advanced Photo Paper is loaded  
in the input tray.  
NOTE: On some computer screens, colors might appear differently than they  
do when printed on paper. In this case, there is nothing wrong with the printer,  
print settings, or ink cartridges. No further troubleshooting is required.  
For more information, see:  
Select print media  
Cause: The print settings were set incorrectly.  
If this did not solve the issue, try the next solution.  
Solution 6: Print and evaluate a print quality report  
Solution: A Print Quality Diagnostic page can help you determine if the printing  
system is working correctly. For more information, see Print and evaluate a print  
quality report.  
Cause: Print quality problems can have many causes: software settings, a poor  
image file, or the printing system itself.  
Solution 7: Contact HP support  
Solution: Contact HP support for service.  
Go to: www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Cause: There was a problem with the printer.  
Solve paper-feed problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
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Media is not supported for the printer or tray  
Use only media that is supported for the printer and the tray being used. For more  
information, see Media specifications.  
Media is not picked up from a tray  
•
Make sure media is loaded in the tray. For more information, see Load media. Fan  
the media before loading.  
•
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the  
opposite direction of the curl.  
Media is not coming out correctly  
•
Make sure the output tray extender is fully extended; otherwise, printed pages may  
fall off the printer.  
•
Remove excess media from the output tray. There is a limit to the number of sheets  
the tray can hold.  
Pages are skewing  
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,  
pull out the trays from the printer and reload the media correctly, making sure that  
the paper guides are aligned correctly.  
•
Load media into the printer only when it is not printing.  
Multiple pages are being picked up  
•
•
Fan the media before loading.  
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
•
Make sure the tray is not overloaded with paper.  
Use HP media for optimum performance and efficiency.  
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Solve copy problems  
If the following topics do not help, see HP support for information about HP support.  
No copy came out  
Copies are blank  
•
•
•
•
•
•
Size is reduced  
Copy quality is poor  
The printer prints half a page, then ejects the paper  
Paper mismatch  
No copy came out  
•
Check the power  
Make sure that the power cord is securely connected, and the printer turned on.  
•
Check the status of the printer  
◦
The printer might be busy with another job. Check the control panel display for  
information about the status of jobs. Wait for any job that is processing to finish.  
◦
The printer might be jammed. Check for jams. See Clear jams.  
•
Check the trays  
Make sure that media is loaded. For more information, see Load media.  
Copies are blank  
•
•
•
Check the media  
Make sure the media type or size loaded in the printer matches the document you  
are trying to print. For example, if you are printing letter-size but have A4 paper  
loaded, the printer might just eject a blank page. For supported HP media type and  
size, see Media specifications.  
Check the settings  
The contrast setting might be set too light. From the Home screen on the printer  
control panel, press the button to the right of Copy. Press the  
scroll to and select Lighter/Darker, and then use the arrows to create darker  
copies.  
(Setup) button,  
Check the trays  
If you are copying from the ADF, make sure that the originals have been loaded  
correctly. For more information, see Load an original in the automatic document  
feeder (ADF).  
Size is reduced  
•
The reduce/enlarge or other copy feature might have been set from the printer  
control panel to reduce the scanned image. Check the settings for the copy job to  
make sure that they are for normal size.  
•
If you are using a computer running Windows, the HP software settings might be  
set to reduce the scanned image. Change the settings, if needed.  
Solve copy problems  
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Copy quality is poor  
Take steps to improve the copy quality  
•
Use quality originals. The accuracy of the copy depends on the quality and size of  
the original. Use the Copy menu to adjust the brightness of the copy. If the original  
is too light, the copy might not be able to compensate, even if you adjust the  
contrast.  
•
•
Load the media correctly. If the media is loaded incorrectly, it might skew, causing  
unclear images. For more information, see Media specifications.  
Use or make a carrier sheet to protect your originals.  
Check the printer  
•
•
The scanner lid might not be closed correctly.  
The scanner glass or lid backing might need cleaning. For more information, see  
Clean the scanner glass and lid backing.  
•
The ADF might need cleaning. For more information, see Clean the ADF.  
Check the settings  
The quality setting of Fast (which produces draft-quality copies) might be responsible  
for the missing or faded documents. Change to the Normal or Best setting.  
Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve  
poor quality copy problems. For more information, see Print and evaluate a print quality  
report.  
•
Vertical white or faded stripes  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). For more information, see Media specifications.  
•
•
Too light or dark  
Try adjusting the contrast and copy-quality settings.  
Unwanted lines  
The scanner glass, lid backing, or frame might need cleaning. For more  
information, see Maintain the printer.  
•
•
Black dots or streaks  
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass  
or lid backing. Try cleaning the printer. For more information, see Maintain the  
printer.  
Copy is slanted or skewed  
If you are using the ADF, check the following:  
◦
◦
Make sure that the ADF input tray is not too full.  
Make sure that the ADF width adjusters are snug against the sides of the  
media.  
For more information, see Load an original in the automatic document feeder  
(ADF).  
•
Unclear text  
◦
◦
Try adjusting the contrast and copy-quality settings.  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
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•
•
Incompletely filled text or graphics  
Try adjusting the contrast and copy-quality settings.  
Large, black typefaces look splotchy (not smooth)  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
•
Horizontal grainy or white bands in light-gray to medium-gray areas  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
The printer prints half a page, then ejects the paper  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Printer management tools and Understand the Printer  
Status Report.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Paper mismatch  
Check the settings  
Verify that the loaded media size and type matches the control panel settings.  
Solve scan problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
•
•
•
•
Scanner did nothing  
Scan takes too long  
Part of the document did not scan or text is missing  
Text cannot be edited  
Error messages appear  
Scanned image quality is poor  
Scan defects are apparent  
Solve scan problems  
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Chapter 8  
Scanner did nothing  
•
Check the original  
Make sure that the original is loaded correctly. For more information, see Load an  
original on the scanner glass or Load an original in the automatic document feeder  
(ADF).  
•
•
Check the printer  
The printer might be coming out of Sleep mode after a period of inactivity, which  
delays processing a short while. Wait until the printer displays the Home screen.  
Check the HP software  
Make sure that the HP software provided with the printer is installed correctly.  
If the printer is connected to a network and you are unable to scan from its control  
panel to a Windows computer, check that scanning is enabled in the HP software.  
From the computer desktop, click Start, select Programs or All Programs, and  
then select the folder for the HP printer, followed by the printer. Select Print, Scan  
& Fax, and then select Manage Scan to Computer under Scan.  
NOTE: Scanning runs as a background process on the computer. If you do not  
intend to scan frequently, you can choose to disable it.  
Scan takes too long  
Check the settings  
◦
If you set the resolution too high, the scan job takes longer and results in larger  
files. To obtain good results, do not use a resolution that is higher than needed.  
You can lower the resolution to scan more quickly.  
◦
If you acquire an image through TWAIN, you can change the settings so that the  
original scans in black and white. See the onscreen Help for the TWAIN program  
for information.  
Part of the document did not scan or text is missing  
• Check the original  
◦
◦
◦
Make sure that you loaded the original correctly. For more information, see  
Load an original on the scanner glass or Load an original in the automatic  
document feeder (ADF).  
If you scanned the document from the ADF, try scanning the document directly  
from the scanner glass. For more information, see Load an original on the  
scanner glass.  
Colored backgrounds can cause images in the foreground to blend into the  
background. Try adjusting the settings before you scan the original, or try  
enhancing the image after you scan the original.  
•
Check the settings  
◦
Make sure that the scan size specified in the HP scanning software is large  
enough for the original that you are scanning.  
◦
If you are using the HP printer software, the default settings in the HP printer  
software might be set to automatically perform a specific task other than the  
one that you are attempting. See the onscreen Help for the HP printer software  
for instructions about changing the properties.  
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Text cannot be edited  
• Make sure that the OCR has been installed:  
◦
Make sure that the OCR has been installed:  
Windows: On the computer desktop, click Start, select Programs or All  
Programs, click HP, select your printer name, and then click Printer Setup &  
Software. Click Add More Software, click Customize Software Selections,  
and make sure the OCR option is selected.  
Mac OS X: If you have installed the HP software using the Minimum installation  
option, the OCR software might not have been installed. To install this software,  
place the HP software CD into the computer, double-click the HP Installer icon  
on the software CD, and when prompted, select the HP Recommended  
Software option.  
◦
◦
When you scan the original, make sure that you select a document type in the  
software that creates editable text. If text is classified as a graphic, it is not  
converted to text.  
If you are using a separate OCR (optical character recognition) program, the  
OCR program might be linked to a word-processing program that does not  
perform OCR tasks. For more information, see the documentation provided with  
the OCR program.  
◦
Make sure you have selected an OCR language that corresponds to the  
language used for the document you are scanning. For more information, see  
the documentation provided with the OCR program.  
•
Check the originals  
◦
When scanning documents as editable text from the ADF, the original must be  
loaded into the ADF with the top forward and face up. When scanning from the  
scanner glass, the original must be loaded with the top facing the right edge of  
the scanner glass. Also, make sure the document is not skewed. For more  
information, see Load an original on the scanner glass or Load an original in  
the automatic document feeder (ADF).  
◦
◦
◦
The software might not recognize text that is tightly spaced. For example, if the  
text that the software converts has missing or combined characters, "rn" might  
appear as "m."  
The accuracy of the software depends on the image quality, text size, and  
structure of the original and the quality of the scan itself. Make sure that your  
original has good image quality.  
Colored backgrounds can cause images in the foreground to blend too much.  
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Error messages appear  
•
Unable to activate TWAIN source or An error occurred while acquiring the  
image  
◦
If you are acquiring an image from another device, such as another scanner,  
make sure that the other device is TWAIN-compliant. Devices that are not  
TWAIN-compliant do not work with the HP software provided with the printer.  
◦
◦
If you are using a USB connection, make sure that you have connected the  
USB Device Cable to the correct port on the back of your computer.  
Verify that the correct TWAIN source is selected. In the HP software, check the  
TWAIN source by selecting Select Scanner on the File menu.  
NOTE: The HP scanning software does not support TWAIN and WIA scanning  
on computers running Mac OS X.  
•
Reload document and then restart job  
Press the button to the right of OK on the printer control panel, and then reload the  
remaining documents in the ADF. For more information see Load an original in the  
automatic document feeder (ADF).  
Scanned image quality is poor  
The original is a second-generation photo or picture  
Reprinted photographs, such as those in newspapers or magazines, are printed by  
using tiny dots of ink that make an interpretation of the original photograph, which  
degrades the quality. Often, the ink dots form unwanted patterns that can be detected  
when the image is scanned or printed or when the image appears on a screen. If the  
following suggestions do not solve the problem, you might need to use a better-quality  
version of the original.  
◦
◦
◦
◦
To eliminate the patterns, try reducing the size of the image after scanning.  
Print the scanned image to see if the quality is better.  
Make sure that the resolution and color settings are correct for the type of scan job.  
For best results, use the scanner glass for scanning rather than the ADF.  
Text or images on the back of a two-sided original appear in the scan  
Two-sided originals can "bleed" text or images from the back side to the scan if the  
originals are printed on media that is too thin or too transparent.  
The scanned image is skewed  
The original might have been loaded incorrectly. Be sure to use the media guides when  
you load the originals into the ADF. For more information, see Load an original in the  
automatic document feeder (ADF).  
For best results, use the scanner glass for scanning rather than the ADF.  
The image quality is better when printed  
The image that appears on the screen is not always an accurate representation of the  
quality of the scan.  
◦
Try adjusting your computer monitor settings to use more colors (or levels of gray).  
On Windows computers, you typically make this adjustment by opening Display on  
the Windows control panel.  
◦
Try adjusting the resolution and color settings.  
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The scanned image shows blots, lines, vertical white stripes, or other defects  
◦
If the scanner glass is dirty, the image produced does not have optimum clarity.  
See Maintain the printer for cleaning instructions.  
◦
The defects might be on the original and are not a result of the scanning process.  
Graphics look different from the original  
Scan at a higher resolution.  
NOTE: Scanning at high resolution can take a long time, and it can take up a large  
amount of space on your computer.  
Take steps to improve the scan quality  
◦
◦
Use the glass to scan rather than the ADF.  
Place the media correctly. If the media is placed incorrectly on the scanner glass, it  
might skew, which causes unclear images. For more information, see Load an  
original on the scanner glass.  
◦
Adjust the HP software settings according to how you plan to use the scanned  
page.  
◦
◦
Use or make a carrier sheet to protect your originals.  
Clean the scanner glass. For more information, see Clean the scanner glass and  
lid backing.  
Scan defects are apparent  
•
Blank pages  
Make sure that the original document is placed correctly. Place the original  
document face down on the flatbed scanner with the top-left corner of the  
document located in the lower-right corner of the scanner glass.  
•
Too light or dark  
◦
Try adjusting the settings. Be sure to use the correct resolution and color  
settings.  
◦
The original image might be very light or dark or might be printed on colored  
paper.  
•
Unwanted lines, black dots or streaks  
◦
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass; the scanner glass might be dirty or scratched; or the lid backing might be  
dirty. Try cleaning the scanner glass and lid backing. For more information, see  
Maintain the printer. If cleaning does not correct the problem, the scanner glass  
or lid backing might need to be replaced.  
◦
The defects might be on the original and are not a result of the scanning  
process.  
•
•
Unclear text  
Try adjusting the settings. Make sure that the resolution and color settings are  
correct.  
Size is reduced  
The HP software settings might be set to reduce the scanned image. See the HP  
printer software Help for more information about changing the settings.  
Solve scan problems  
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Chapter 8  
Solve fax problems  
This section contains fax setup troubleshooting information for the printer. If the printer  
is not set up correctly for faxing, you might experience problems when sending faxes,  
receiving faxes, or both.  
If you are having faxing problems, you can print a fax test report to check the status of  
the printer. The test fails if the printer is not set up correctly for faxing. Perform this test  
after you have completed setting up the printer for faxing. For more information, see  
Test fax setup.  
If the test fails, review the report for information on how to fix any problems found. For  
more information, see The fax test failed.  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
•
•
•
•
•
•
•
The fax test failed  
The display always shows Phone Off Hook  
The printer is having problems sending and receiving faxes  
The printer is having problems sending a manual fax  
The printer cannot receive faxes, but can send faxes  
The printer cannot send faxes, but can receive faxes  
Fax tones are recorded on my answering machine  
The phone cord that came with my printer is not long enough  
Color faxes do not print  
The computer cannot receive faxes (Fax to PC and Fax to Mac)  
The fax test failed  
If you ran a fax test and the test failed, review the report for basic information about the  
error. For more detailed information, check the report to see which part of the test  
failed, and then review the appropriate topic in this section for solutions to try.  
This section contains the following topics:  
•
•
•
•
•
•
The "Fax Hardware Test" failed  
The "Fax Connected to Active Telephone Wall Jack" test failed  
The "Phone Cord Connected to Correct Port on Fax" test failed  
The "Using Correct Type of Phone Cord with Fax" test failed  
The "Dial Tone Detection" test failed  
The "Fax Line Condition" test failed  
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The "Fax Hardware Test" failed  
Solution:  
•
Turn the printer off by pressing the  
(Power) button located on the printer  
control panel and then unplug the power cord from the back of the printer. After  
a few seconds, plug the power cord in again, and then turn the power on. Run  
the test again. If the test fails again, continue reviewing the troubleshooting  
information in this section.  
•
•
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
If you are running the test from the Fax Setup Wizard (Windows) or HP Setup  
Assistant (Mac OS X), make sure the printer is not busy completing another  
task, such as receiving a fax or making a copy. Check the display for  
a message indicating that the printer is busy. If it is busy, wait until it is finished  
and in the idle state before running the test.  
•
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Fax Hardware Test continues to fail and  
you experience problems faxing, contact HP support. Go to www.hp.com/go/  
customercare. This website provides information and utilities that can help you  
correct many common printer problems. If prompted, select your country/region,  
and then click Contact HP for information on calling for technical support.  
The "Fax Connected to Active Telephone Wall Jack" test failed  
Solution:  
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
•
•
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer. For more information on setting up the printer for  
faxing, see Additional fax setup.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
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•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing.  
The "Phone Cord Connected to Correct Port on Fax" test failed  
Solution: Plug the phone cord into the correct port.  
1. Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you  
cannot send or receive faxes. The 2-EXT port should only be used to  
connect other equipment, such as an answering machine.  
Figure 8-1 Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax  
test again to make sure it passes and the printer is ready for faxing.  
3. Try to send or receive a test fax.  
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•
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
The "Using Correct Type of Phone Cord with Fax" test failed  
Solution:  
•
Make sure you used the phone cord supplied in the box with the printer to  
connect to the telephone wall jack. One end of the phone cord should be  
connected to the port labeled 1-LINE on the back of the printer, and the other  
end to your telephone wall jack, as shown in the illustration.  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You also need another phone cord, which  
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Chapter 8  
can be a standard phone cord that you might already have in your home or  
office.  
•
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
The "Dial Tone Detection" test failed  
Solution:  
•
Other equipment that uses the same phone line as the printer might be causing  
the test to fail. To find out if other equipment is causing a problem, disconnect  
everything from the phone line, and then run the test again. If the Dial Tone  
Detection Test passes without the other equipment, then one or more pieces  
of the equipment is causing problems; try adding them back one at a time and  
rerunning the test each time, until you identify which piece of equipment is  
causing the problem.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
•
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
If your telephone system is not using a standard dial tone, such as some PBX  
systems, this might cause the test to fail. This does not cause a problem  
sending or receiving faxes. Try sending or receiving a test fax.  
Check to make sure the country/region setting is set appropriately for your  
country/region. If the country/region setting is not set or is set incorrectly, the  
test might fail and you might have problems sending and receiving faxes.  
Make sure you connect the printer to an analog phone line or you cannot send  
or receive faxes. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones. Connect the printer  
to an analog phone line and try sending or receiving a fax.  
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
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After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Dial Tone Detection test continues to fail,  
contact your telephone company and have them check the phone line.  
The "Fax Line Condition" test failed  
Solution:  
•
Make sure you connect the printer to an analog phone line or you cannot send  
or receive faxes. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones. Connect the printer  
to an analog phone line and try sending or receiving a fax.  
•
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
•
Other equipment that uses the same phone line as the printer might be causing  
the test to fail. To find out if other equipment is causing a problem, disconnect  
everything from the phone line, and then run the test again.  
◦
If the Fax Line Condition Test passes without the other equipment, then  
one or more pieces of the equipment is causing problems; try adding them  
back one at a time and rerunning the test each time, until you identify which  
piece of equipment is causing the problem.  
◦
If the Fax Line Condition Test fails without the other equipment, connect  
the printer to a working phone line and continue reviewing the  
troubleshooting information in this section.  
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Fax Line Condition test continues to fail  
and you experience problems faxing, contact your telephone company and have  
them check the phone line.  
The display always shows Phone Off Hook  
Solution: You are using the wrong type of phone cord. Make sure you are using  
the phone cord that came with the printer to connect the printer to your phone line.  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics store  
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Chapter 8  
that carries phone accessories. You also need another phone cord, which can be  
a standard phone cord that you might already have in your home or office.  
Solution: Other equipment that uses the same phone line as the printer might be  
in use. Make sure extension phones (phones on the same phone line, but not  
connected to the printer) or other equipment are not in use or off the hook. For  
example, you cannot use the printer for faxing if an extension phone is off the hook,  
or if you are using a computer dial-up modem to send email or access the Internet.  
The printer is having problems sending and receiving faxes  
Solution: Make sure the printer is turned on. Look at the display on the printer. If  
the display is blank and the  
Make sure the power cord is firmly connected to the printer and plugged into  
a power outlet. Press the (Power) button to turn on the printer.  
(Power) button is not lit, the printer is turned off.  
After turning on the printer, HP recommends you wait five minutes before sending  
or receiving a fax. The printer cannot send or receive faxes while it is initializing  
after being turned on.  
Solution: If Fax to PC or Fax to Mac has been enabled, you might not be able to  
send or receive faxes if the fax memory is full (limited by printer memory).  
Solution:  
•
Make sure you used the phone cord supplied in the box with the printer to  
connect to the telephone wall jack. One end of the phone cord should be  
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connected to the port labeled 1-LINE on the back of the printer and the other  
end to your telephone wall jack, as shown in the illustration.  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You also need another phone cord, which  
can be a standard phone cord that you might already have in your home or  
office.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, call your local telephone company for service.  
Other equipment, which uses the same phone line as the printer, might be in  
use. For example, you cannot use the printer for faxing if an extension phone is  
off the hook, or if you are using a computer dial-up modem to send an email or  
access the Internet.  
•
Check to see if another process has caused an error. Check the display or your  
computer for an error message providing information about the problem and  
how to solve it. If there is an error, the printer cannot send or receive a fax until  
the error condition is resolved.  
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•
The phone line connection might be noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems. Check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing  
again. For information about changing ECM, see Set the Error Correction  
Mode. If the problem persists, contact your telephone company.  
•
•
If you are using a digital subscriber line (DSL) service, make sure that you have  
a DSL filter connected or you cannot fax successfully. For more information,  
see Case B: Set up the printer with DSL.  
Make sure the printer is not connected to a telephone wall jack that is set up for  
digital phones. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones.  
•
•
If you are using either a private branch exchange (PBX) or an integrated  
services digital network (ISDN) converter/terminal adapter, make sure the  
printer is connected to the correct port and the terminal adapter is set to the  
correct switch type for your country/region, if possible. For more information,  
see Case C: Set up the printer with a PBX phone system or an ISDN line.  
If the printer shares the same phone line with a DSL service, the DSL modem  
might not be grounded correctly. If the DSL modem is not grounded correctly, it  
can create noise on the phone line. Phone lines with poor sound quality (noise)  
can cause faxing problems. You can check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn off your DSL modem and completely remove  
power for at least 15 minutes. Turn the DSL modem back on and listen to the  
dial tone again.  
NOTE: You might notice static on the phone line again in the future. If the  
printer stops sending and receiving faxes, repeat this process.  
If the phone line is still noisy, contact your telephone company. For information  
on turning your DSL modem off, contact your DSL provider for support.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
The printer is having problems sending a manual fax  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the printer, including: Argentina, Australia,  
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland,  
Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal,  
Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela,  
and Vietnam.  
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•
Make sure the telephone you use to initiate the fax call is connected directly to  
the printer. To send a fax manually, the telephone must be connected directly  
to the port labeled 2-EXT on the printer, as shown in the illustration.  
1
3
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
3
Telephone  
•
If you are sending a fax manually from your phone that is connected directly to  
the printer, you must use the keypad on the telephone to send the fax. You  
cannot use the keypad on the printer control panel.  
NOTE: If using a serial-type phone system, connect your phone directly on  
top of the printer cable which has a wall plug attached to it.  
The printer cannot receive faxes, but can send faxes  
Solution:  
•
•
•
If you are not using a distinctive ring service, check to make sure that the  
Distinctive Ring feature on the printer is set to All Rings. For more  
information, see Change the answer ring pattern for distinctive ring.  
If Auto Answer is set to Off, you need to receive faxes manually; otherwise,  
the printer cannot receive the fax. For information on receiving faxes manually,  
see Receive a fax manually.  
If you have a voice mail service at the same phone number you use for fax  
calls, you must receive faxes manually, not automatically. This means that you  
must be available to respond in person to incoming fax calls. For information on  
setting up the printer when you have a voice mail service, see Case F: Shared  
voice/fax line with voice mail. For information on receiving faxes manually, see  
Receive a fax manually.  
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•
•
If you have a computer dial-up modem on the same phone line with the printer,  
check to make sure that the software that came with your modem is not set to  
receive faxes automatically. Modems that are set up to receive faxes  
automatically take over the phone line to receive all incoming faxes, which  
prevents the printer from receiving fax calls.  
If you have an answering machine on the same phone line with the printer, you  
might have one of the following problems:  
◦
◦
Your answering machine might not be set up correctly with the printer.  
Your outgoing message might be too long or too loud to allow the printer to  
detect fax tones, and the sending fax machine might disconnect.  
◦
Your answering machine might not have enough quiet time after your  
outgoing message to allow the printer to detect fax tones. This problem is  
most common with digital answering machines.  
The following actions might help solve these problems:  
◦
When you have an answering machine on the same phone line you use for  
fax calls, try connecting the answering machine directly to the printer as  
described in Case I: Shared voice/fax line with answering machine.  
◦
◦
Make sure the printer is set to receive faxes automatically. For information  
on setting up the printer to receive faxes automatically, see Receive a fax.  
Make sure the Rings to Answer setting is set to a greater number of rings  
than the answering machine. For more information, see Set the number of  
rings before answering.  
◦
◦
Disconnect the answering machine and then try receiving a fax. If faxing is  
successful without the answering machine, the answering machine might  
be causing the problem.  
Reconnect the answering machine and record your outgoing message  
again. Record a message that is approximately 10 seconds in duration.  
Speak slowly and at a low volume when recording your message. Leave at  
least 5 seconds of silence at the end of the voice message. There should  
be no background noise when recording this silent time. Try to receive a fax  
again.  
NOTE: Some digital answering machines might not retain the recorded  
silence at the end of your outgoing message. Play back your outgoing  
message to check.  
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•
If the printer shares the same phone line with other types of phone equipment,  
such as an answering machine, a computer dial-up modem, or a multi-port  
switch box, the fax signal level might be reduced. The signal level can also be  
reduced if you use a splitter or connect extra cables to extend the length of your  
phone. A reduced fax signal can cause problems during fax reception.  
To find out if other equipment is causing a problem, disconnect everything  
except the printer from the phone line, and then try to receive a fax. If you can  
receive faxes successfully without the other equipment, one or more pieces of  
the other equipment is causing problems; try adding them back one at a time  
and receiving a fax each time, until you identify which equipment is causing the  
problem.  
•
If you have a special ring pattern for your fax phone number (using a distinctive  
ring service through your telephone company), make sure that the Distinctive  
Ring feature on the printer is set to match. For more information, see Change  
the answer ring pattern for distinctive ring.  
The printer cannot send faxes, but can receive faxes  
Solution:  
•
The printer might be dialing too fast or too soon. You might need to insert some  
pauses in the number sequence. For example, if you need to access an outside  
line before dialing the phone number, insert a pause following the access  
number. If your number is 95555555, and 9 accesses an outside line, you might  
insert pauses as follows: 9-555-5555. To enter a pause in the fax number you  
are typing, press the * button repeatedly, until a dash (-) appears on the  
display.  
You can also send the fax using monitor dialing. This enables you to listen to  
the phone line as you dial. You can set the pace of your dialing and respond to  
prompts as you dial. For more information, see Send a fax using monitor  
dialing.  
•
The number you entered when sending the fax is not in the proper format or the  
receiving fax machine is having problems. To check this, try calling the fax  
number from a telephone and listen for fax tones. If you cannot hear fax tones,  
the receiving fax machine might not be turned on or connected, or a voice mail  
service could be interfering with the recipient's phone line. You can also ask the  
recipient to check the receiving fax machine for any problems.  
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Fax tones are recorded on my answering machine  
Solution:  
•
When you have an answering machine on the same phone line you use for fax  
calls, try connecting the answering machine directly to the printer as described  
in Case I: Shared voice/fax line with answering machine. If you do not connect  
the answering machine as recommended, fax tones might be recorded on your  
answering machine.  
•
Make sure the printer is set to receive faxes automatically and that the Rings  
to Answer setting is correct. The number of rings to answer for the printer  
should be greater than the number of rings to answer for the answering  
machine. If the answering machine and the printer are set to the same number  
of rings to answer, both devices answer the call and fax tones are recorded on  
the answering machine.  
•
Set your answering machine to a low number of rings and the printer to answer  
in the maximum number of rings supported. (The maximum number of rings  
varies by country/region.) In this setup, the answering machine answers the call  
and the printer monitors the line. If the printer detects fax tones, the printer  
receives the fax. If the call is a voice call, the answering machine records the  
incoming message. For more information, see Set the number of rings before  
answering.  
The phone cord that came with my printer is not long enough  
Solution: If the phone cord that came with the printer is not long enough, you can  
use a coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You also need another phone cord, which  
can be a standard phone cord that you might already have in your home or office.  
TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with  
a 4-wire phone cord to extend the length. For information on using the 2-wire  
phone cord adaptor, see the documentation that came with it.  
To extend your phone cord  
1. Using the phone cord supplied in the box with the printer, connect one end to  
the coupler, then connect the other end to the port labeled 1-LINE on the back  
of the printer.  
2. Connect another phone cord to the open port on the coupler and to the  
telephone wall jack.  
Color faxes do not print  
Cause: The Incoming Fax Printing option is turned off.  
Solution: To print color faxes, make sure that the Incoming Fax Printing option in  
the printer control panel is turned on.  
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The computer cannot receive faxes (Fax to PC and Fax to Mac)  
Cause: The computer selected to receive faxes is turned off.  
Solution: Make sure the computer selected to receive faxes is switched on at all  
times.  
Cause: Different computers are configured for setup and receiving faxes and one  
of them may be switched off.  
Solution: If the computer receiving faxes is different from the one used for setup,  
both computers should be switched on at all times.  
Cause: Fax to PC or Fax to Mac is not activated or the computer is not  
configured to receive faxes.  
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is  
configured to receive faxes.  
Solve problems using HP ePrint and HP websites  
This section provides solutions to common problems using HP ePrint and HP websites.  
•
•
Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series)  
Solve problems using HP websites  
Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series)  
If you are having problems using HP ePrint, check the following:  
•
Make sure the printer is connected to the Internet using a wireless connection.  
NOTE: You cannot use these web features if the printer is connected using  
a USB cable.  
•
•
Make sure the latest product updates have been installed on the printer. For more  
information, see Update the printer.  
Make sure HP ePrint is enabled on the printer. For more information, see Set up  
HP ePrint using the printer’s control panel.  
•
•
Make sure the network hub, switch, or router is turned on and working correctly.  
Make sure the wireless network is functioning properly. For more information, see  
Solve wireless problems (HP Officejet 4620 e-All-in-One series).  
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•
If you are using HP ePrint, check the following:  
◦
◦
Make sure the printer’s email address is correct.  
The ePrint server does not accept email print jobs if there are multiple email  
addresses included in the "To" or "Cc" fields. Only enter the email address of  
your HP printer in the "To" field. Do not enter any additional email addresses in  
the other fields.  
◦
Make sure you are sending documents that meet the HP ePrint requirements.  
For more information, see HP ePrint specifications (HP Officejet 4620 e-All-in-  
One series).  
•
If your network uses proxy settings when connecting to the Internet, make sure the  
proxy settings you are entering are valid:  
◦
Check the settings being used by the Web browser you are using (such as  
Internet Explorer, Firefox, or Safari).  
◦
Check with the IT administrator or person who set up your firewall.  
If the proxy settings used by your firewall have changed, you must update  
these settings in either the printer’s control panel. If these settings are not  
updated, you will not be able to use HP ePrint.  
For more information, see Set up HP ePrint using the printer’s control panel.  
TIP: For additional help setting up and using HP ePrint, visit ePrintCenter  
(www.eprintcenter.com).  
Solve problems using HP websites  
If you are having problems using HP websites from your computer, check the following:  
•
•
Make sure the computer that you are using is connected to the Internet.  
Make sure the web browser meets the minimum system requirements. For more  
information, see HP website specifications.  
•
If your web browser uses any proxy settings to connect to the Internet, try turning  
off these settings. For more information, see the documentation provided with your  
web browser.  
Solve wireless problems (HP Officejet 4620 e-All-in-One  
series)  
This section provides information about solving problems you might encounter when  
connecting the printer to your wireless network.  
Follow these suggestions in order, starting with those listed in the “Basic wireless  
troubleshooting” section. If you still encounter problems, follow the suggestions  
provided in the “Advanced wireless troubleshooting” section.  
•
•
Basic wireless troubleshooting  
Advanced wireless troubleshooting  
TIP: For more information about troubleshooting wireless problems, go to  
www.hp.com/go/wirelessprinting.  
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TIP: If you are using a computer running Windows, HP provides a tool called HP  
Home Network Diagnostic Utility that can help retrieve this information for some  
systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/  
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links  
section. (At this time, this tool might not be available in all languages.)  
NOTE: After you resolve the problem, follow the instructions in After resolving the  
problems.  
Basic wireless troubleshooting  
Perform the following steps in the order presented.  
Step 1 - Make sure the wireless (802.11) light is turned on  
If the blue light near the printer's wireless button is not lit, the wireless capabilities  
might not have been turned on. To turn on wireless, press the  
(Wireless) button. If  
you see a Wireless is Off option in the list, using the buttons on the right, select  
Wireless Settings, select Wireless: On/Off, and then select On.  
Step 2 - Restart components of the wireless network  
Turn off the router and the printer, and then turn them back on in this order: router first  
and then the printer. If you still are unable to connect, turn off the router, printer, and  
your computer. Sometimes, turning off the power and then turning it back on recovers  
from a network communication issue.  
Step 3 - Run the Wireless Test Report  
For wireless networking issues, run the Wireless Test Report. To print a Wireless Test  
Report page, press the  
(Wireless) button, and then, using the buttons on the right,  
scroll to and select Print Reports, and then select Wireless Test Report. If a problem  
is detected, the printed test report includes recommendations that might help solve the  
problem.  
TIP: If the Wireless Test Report indicates the signal is weak, try moving the  
printer closer to the wireless router.  
Advanced wireless troubleshooting  
If you have tried the steps provided in Basic wireless troubleshooting and are still  
unable to connect to your printer to the wireless network, try the following steps in the  
order presented:  
•
•
•
•
•
Step 1: Make sure your computer is connected to your network  
Step 2: Make sure that the printer is connected to your network  
Step 3: Check to see if the firewall software is blocking communication  
Step 4: Make sure the printer is online and ready  
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only)  
•
•
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)  
After resolving the problems  
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Step 1: Make sure your computer is connected to your network  
Make sure your computer is connected to your wireless network. If the computer is not  
connected to the network, you cannot use the printer over the network.  
To check a wireless connection  
1. Make sure that your computer's wireless has been turned on. For more information,  
see the documentation that came with your computer.  
2. If you are not using a unique network name (SSID), then it is possible that your  
wireless computer could be connected to a nearby network that is not yours.  
The following steps can help you determine if your computer is connected to your  
network.  
Windows  
a. Click Start, click Control Panel, point to Network Connections, and then click  
View Network Status and Tasks.  
or  
Click Start, select Settings, click Control Panel, double-click Network  
Connections, click the View menu, and then select Details.  
Leave the network dialog box open while you continue to the next step.  
b. Disconnect the power cord from the wireless router. The connection status of  
your computer should change to Not Connected.  
c. Reconnect the power cord to the wireless router. The connection status should  
change to Connected.  
Mac OS X  
▲ Click the AirPort/Wi-Fi status icon in the menu bar at the top of the screen.  
From the menu that appears, you can determine if the wireless connection is  
turned on and which wireless network your computer is connected to.  
NOTE: To set up a wireless connection on the Mac, click System  
Preferences in the Dock, and then click Network. For more information,  
click the Help button in the window.  
If you are unable to get your computer connected to your network, contact the person  
who set up your network or the router manufacturer as there might be a hardware  
issue with either your router or computer.  
TIP: If you are able to access the Internet and are using a computer running  
Windows, you can also access HP Network Assistant at www.hp.com/sbso/  
wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up  
a network (This web site is only available in English).  
Step 2: Make sure that the printer is connected to your network  
If your printer is not connected to the same network as your computer, you cannot use  
the printer over the network. Follow the steps described in this section to find out if your  
printer is actively connected to the correct network.  
NOTE: If your wireless router or base station is using a hidden SSID, your printer  
cannot automatically detect the network.  
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A: Make sure the printer is on the network  
1. If the printer is connected to a wireless network, print the network configuration  
page. For more information, see Understand the network configuration page (HP  
Officejet 4620 e-All-in-One series).  
2. After the page has been printed, check the Network Status and URL:  
Network Status  
If the Network Status is Ready, the  
printer is actively connected to  
a network.  
•
•
If the Network Status is Offline, the  
printer is not connected to a network.  
Run the Wireless Test Report using the  
instructions at the beginning of this  
section, and then follow any  
recommendations.  
URL  
The URL shown here is the network address  
assigned to the printer by your router. You  
need this to connect to the embedded web  
server (EWS).  
For information about connecting the printer to a wireless network, see Set up the  
printer for wireless communication.  
B: Check to see if you can access the EWS  
After you establish that the computer and the printer both have active connections to  
a network, you can verify if they are on the same network by accessing the printer's  
EWS. For more information, see Embedded web server (HP Officejet 4620 e-All-in-  
One series).  
To access the EWS  
1. On your computer, open the EWS. For more information, see Embedded web  
server (HP Officejet 4620 e-All-in-One series).  
NOTE: If you are using a proxy server in your browser, you might need to  
disable it to access the EWS.  
2. If you can access the EWS, try using the printer over the network (such as to print)  
to see if your network setup was successful.  
3. If you cannot access the EWS or are still having problems using the printer over the  
network, continue to the next section regarding firewalls.  
Step 3: Check to see if the firewall software is blocking communication  
If you cannot access the EWS and are sure both the computer and printer have active  
connections to the same network, the firewall security software might be blocking  
communication. Temporarily turn off any firewall security software running on your  
computer and then try to access the EWS again. If you can access the EWS, try using  
the printer (for printing).  
If you are able to open the EWS and use your printer with the firewall turned off, you  
need to reconfigure your firewall settings to allow the computer and printer to  
communicate with each other over the network. For more information, see Configure  
your firewall software to work with the printer.  
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If you are able to access the EWS, but are still unable to use the printer even with the  
firewall turned off, try enabling the firewall software to recognize the printer. For more  
information, see the documentation provided with your firewall software.  
Step 4: Make sure the printer is online and ready  
If you have the HP software installed, you can check the printer’s status from your  
computer to see if the printer is paused or offline, preventing you from using it.  
To check the printer’s status, follow the instructions for your operating system:  
Windows  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers on your computer are not being displayed in Details view, click the  
View menu, and then click Details.  
3. Do one of the following, depending on the printer status:  
a. If the printer is Offline, right-click the printer, and click Use Printer Online.  
b. If the printer is Paused, right-click the printer, and click Resume Printing.  
4. Try using the printer over the network.  
Mac OS X  
1. Click System Preferences in the Dock, and then click Print & Fax or Print &  
Scan.  
2. Select the printer, and the click Open Print Queue.  
3. If the print job is on hold, click Resume.  
4. If the printer is paused, click Resume Printer.  
If you can use the printer after performing the steps above but find that the symptoms  
persist as you continue to use the printer, your firewall might be interfering. For more  
information, see Configure your firewall software to work with the printer.  
If you still cannot use the printer over the network, continue to the next section for  
additional troubleshooting help  
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only)  
If you install the HP software again, the installer might create a second version of the  
printer driver in your Printers or Printers and Faxes folder. If you have difficulties  
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printing or connecting to the printer, make sure the correct version of the printer driver  
is set as the default.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. Determine if the version of the printer driver in the Printers or Printers and Faxes  
folder is connected wirelessly:  
a. Right-click the printer icon, and then click Properties, Document Defaults, or  
Printing Preferences.  
b. On the Ports tab, look for a port in the list with a checkmark. The version of the  
printer driver that is connected wirelessly has HP network re-discovery port  
monitor as the Port description, next to the checkmark.  
3. Right-click the printer icon for the version of the printer driver that is connected  
wirelessly, and select Set as Default Printer.  
NOTE: If there is more than one icon in the folder for the printer, right-click the  
printer icon for the version of the printer driver that is connected wirelessly, and  
select Set as Default Printer.  
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)  
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide  
a remote, secure connection to an organization’s network. However, most VPN  
services do not allow you to access local devices (like your printer) on your local  
network while your computer is connected to the VPN.  
To connect to the printer, disconnect from the VPN.  
TIP: To use the printer while connected to the VPN, you can connect the printer to  
your computer with a USB cable. The printer uses its USB and network  
connections at the same time.  
For more information, contact your network administrator or the person who set up the  
wireless network.  
After resolving the problems  
After you resolve any problems and have successfully connected the printer to your  
wireless network, complete the following steps for your operating system:  
Windows  
1. On the computer desktop, click Start, select Programs or All Programs, click HP,  
select your printer name, and then click Printer Setup & Software.  
2. Click Connect a new printer, and then select the type of connection you want to  
use.  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and  
then follow the onscreen instructions.  
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Configure your firewall software to work with the printer  
A personal firewall, which is security software running on your computer, can block  
network communication between your printer and your computer.  
If you are having problems such as:  
•
•
•
•
Printer not found when installing HP software  
Unable to print, print job stuck in queue or printer goes offline  
Scan communication errors or scanner busy messages  
Unable to see printer status on your computer  
The firewall might be preventing your printer from notifying computers on your network  
where it can be found.  
If you are using the HP software on a computer running Windows and cannot find the  
printer during installation (and you know the printer is on the network)—or if you have  
already successfully installed HP software and experience problems—check the  
following:  
•
If you have just installed the HP software, try turning off your computer and the  
printer, and then turning them both on again.  
•
Keep your security software up to date. Many security software vendors provide  
updates that correct known issues and provide the latest defenses against new  
security threats.  
•
•
•
•
If your firewall has "High," "Medium," or "Low" security settings, use the "Medium"  
setting when your computer is connected to your network.  
If you have changed any firewall settings from default, try going back to the default  
setting.  
If your firewall has a setting called "trusted zone," use this setting when your  
computer is connected to your network.  
If your firewall has a setting to "not show alert messages," you should disable this.  
When installing the HP software and using the HP printer you may see alert  
messages from your firewall software that provide options to "allow," "permit" or  
"unblock." You should allow any HP software that causes an alert. Also, if the alert  
has a "remember this action" or "create a rule for this" selection, select it. This is  
how the firewall learns what can be trusted on your network.  
•
Do not have more than one firewall enabled at the same time on your computer. An  
example would be having both the Windows firewall provided by the operating  
system and a third party firewall enabled at the same time. Having more than one  
firewall enabled at the same time will not make you computer any safer and may  
cause problems.  
For more information about using your printer with personal firewall software, visit  
www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help  
Troubleshooting? section.  
NOTE: At this time, some portions of this site are not available in all languages.  
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Solve printer management problems (HP Officejet 4620 e-  
All-in-One series)  
This section provides solutions to common problems that involve managing the printer.  
This section contains the following topic:  
•
Embedded web server cannot be opened  
NOTE: To use the embedded web server, the printer must be connected to  
a network using a wireless connection. You cannot use the embedded web server if  
the printer is connected to a computer with a USB cable.  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
Embedded web server cannot be opened  
Check your network setup  
•
Make sure you are not using a phone cord or a crossover cable to connect the  
printer to the network.  
•
•
Make sure the network cable is securely connected to the printer.  
Make sure the network hub, switch, or router is turned on and working correctly.  
Check the computer  
Make sure the computer that you are using is connected to the network.  
NOTE: To use the EWS, the printer must be connected to a network. You cannot  
use the embedded web server if the printer is connected to a computer with a USB  
cable.  
Check your web browser  
•
Make sure the web browser meets the minimum system requirements. For more  
information, see Embedded web server specifications.  
•
If your web browser uses any proxy settings to connect to the Internet, try turning  
off these settings. For more information, see the documentation available with your  
web browser.  
•
Make sure JavaScript and cookies are enabled in your web browser. For more  
information, see the documentation available with your web browser.  
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Chapter 8  
Check the printer IP address  
•
To check the IP address of the printer, obtain the IP address by printing a network  
configuration page. Press the (Wireless) button, and then, using the buttons on  
the right, scroll to and select Print Reports, and then select Network  
Configuration Page.  
•
Ping the printer using the IP address from the command prompt (Windows) or from  
Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the  
Applications folder at the top level of the hard disk.)  
For example, if the IP address is 123.123.123.123, type the following at the  
command prompt (Windows):  
C:\Ping 123.123.123.123  
Or  
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the  
box, and then click Ping.  
If a reply appears, the IP address is correct. If a time-out response appears, the IP  
address is incorrect.  
TIP: If you are using a computer running Windows, you can visit the HP online  
support website at www.hp.com/go/customercare. This website provides  
information and utilities that can help you correct many common printer problems.  
Troubleshoot installation issues  
If the following topics do not help, see HP support for information about HP support.  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
Hardware installation suggestions  
HP software installation suggestions  
Solve network problems (HP Officejet 4620 e-All-in-One series)  
Hardware installation suggestions  
Check the printer  
•
Make sure that all packing tape and material have been removed from outside and  
inside the printer.  
•
•
Make sure that the printer is loaded with paper.  
Make sure that no lights are on or blinking except the Ready light, which should be  
on. If the Attention light is blinking, check for messages on the printer control panel.  
Check the hardware connections  
•
•
Make sure that any cords and cables that you are using are in good working order.  
Make sure that the power cord is connected securely to both the printer and to  
a working power outlet.  
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Check the ink cartridges  
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,  
color-coded slot. A correctly installed ink cartridge should not move when pulled  
slightly. The printer cannot work if all the ink cartridges are not installed.  
HP software installation suggestions  
Check the computer system  
•
•
•
•
Make sure that your computer is running one of the supported operating systems.  
For more information, see System requirements.  
Make sure that the computer meets at least the minimum system requirements. For  
more information, see System requirements.  
If you are using a computer running Windows, make sure that the USB drivers  
have not been disabled in the Windows Device Manager.  
If you are using a computer running Windows, and the computer cannot detect the  
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to  
perform a complete uninstallation of the printer driver. Restart your computer, and  
reinstall the printer driver.  
Verify installation preliminaries  
•
Make sure to use the installation CD that contains the correct HP software for your  
operating system.  
•
•
Before installing HP software, make sure that all other programs are closed.  
If the computer does not recognize the path to the CD-ROM drive that you type,  
make sure that you are specifying the correct drive letter.  
•
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect  
the installation CD for damage. You can download the printer driver from the HP  
web site, www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
NOTE: After correcting any problems, run the installation program again.  
Solve network problems (HP Officejet 4620 e-All-in-One series)  
General network troubleshooting  
•
If you are unable to install the HP software, verify that:  
◦
◦
◦
All cable connections to the computer and the printer are secure.  
The network is operational and the network hub, switch, or router is turned on.  
All applications, including virus protection programs, spyware protection  
programs, and firewalls, are closed or disabled for computers running  
Windows.  
Troubleshoot installation issues  
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Chapter 8  
◦
◦
Make sure the printer is installed on the same subnet as the computers that use  
the printer.  
If the installation program cannot discover the printer, print the network  
configuration page and enter the IP address manually in the installation  
program. For more information, see Understand the network configuration page  
(HP Officejet 4620 e-All-in-One series).  
•
If you are using a computer running Windows, make sure that the network ports  
created in the printer driver match the printer IP address:  
◦
Print the printer’s network configuration page. For more information, see  
Understand the network configuration page (HP Officejet 4620 e-All-in-One  
series).  
◦
Click Start, then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
Right-click the printer icon, click Properties, and then click the Ports tab.  
Select the TCP/IP port for the printer, and then click Configure Port.  
◦
◦
◦
Compare the IP address listed in the dialog box and make sure it matches the  
IP address listed on the network configuration page. If the IP addresses are  
different, change the IP address in the dialog box to match the address on the  
network configuration page.  
◦
Click OK twice to save the settings and close the dialog boxes.  
To reset the printer's network settings  
1.  
Press the  
(Wireless) button, and then, using the buttons on the right, scroll to  
and select Wireless Settings, select Restore Defaults, and then select Yes.  
A message appears stating that the network defaults have been restored.  
2.  
Press the  
(Setup) button, and then, using the buttons on the right, scroll to and  
select Reports, and then select Network Configuration Page to print the network  
configuration page and verify that the network settings have been reset.  
Understand the Printer Status Report  
Use the printer status report to view current printer information and ink cartridge status.  
Also use the printer status report to help you troubleshoot problems with the printer.  
The printer status report also contains a log of recent events.  
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If you need to call HP, it is often useful to print the printer status report before calling.  
1
2
3
1. Printer Information: Shows printer information (such as the printer name, model  
number, serial number, and firmware version number), and the number of pages  
printed from the trays and accessories.  
2. Ink Delivery System Information: Shows the estimated ink levels (represented in  
graphical form as gauges) and the part numbers and warranty expiration dates for  
the ink cartridges.  
NOTE: Ink level warnings and indicators provide estimates for planning  
purposes only. When you receive a low-ink warning message, consider having  
a replacement cartridge available to avoid possible printing delays. You do not  
need to replace cartridges until print quality becomes unacceptable.  
3. Additional Assistance: Provides information about where you can go to get more  
information about the printer, as well as information about how to set up a Fax Text  
and how to run a Wireless Test Report.  
To print the Printer Status Report  
From the Home screen, press the  
(Setup) button. Using the buttons on the right,  
scroll to and select Reports, and then select Printer Status Report.  
Understand the network configuration page (HP Officejet  
4620 e-All-in-One series)  
If the printer is connected to a network, you can print a network configuration page to  
view the network settings for the printer. You can use the network configuration page to  
Understand the network configuration page (HP Officejet 4620 e-All-in-One series)  
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Chapter 8  
help troubleshoot network connectivity problems. If you need to call HP, it is often  
useful to print this page before calling.  
To print the network configuration page from the printer control panel  
From the Home screen, press the  
(Setup) button. Using the buttons on the right,  
scroll to and select Reports, and then select Network Configuration Page.  
1
2
3
1. General Information: Shows information about the current status and active  
connection type of the network, and other information, such as the URL of the  
embedded web server.  
2. 802.11 Wireless: Shows information about your wireless network connection, such  
as the hostname, IP address, subnet mask, default gateway, and server.  
3. Miscellaneous: Shows information about more advanced network settings.  
•
•
•
Port 9100: The printer supports raw IP printing through TCP Port 9100. This  
HP-proprietary TCP/IP port on the printer is the default port for printing. It is  
accessed by HP software (for example, the HP Standard Port).  
IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote  
printing. Unlike other remote IP-based protocols, IPP supports access control,  
authentication, and encryption, allowing for more secure printing.  
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name  
System) are typically used on small networks for IP address and name  
resolution (through UDP port 5353), where a conventional DNS server is not  
used.  
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•
•
SLP: Service Location Protocol (SLP) is an Internet standard network protocol  
that provides a framework to allow networking applications to discover the  
existence, location, and configuration of networked services in enterprise  
networks. This protocol simplifies discovery and use of network resources such  
as printers, web servers, fax machines, video cameras, files systems, backup  
devices (tape drives), databases, directories, mail servers, calendars.  
Microsoft Web Services: Enable or disable the Microsoft Web Services  
Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for  
Devices (WSD) Print services supported on the printer. Disable unused print  
services to prevent access through those services.  
NOTE: For more information about WS Discovery and WSD Print, visit  
www.microsoft.com.  
Uninstall and reinstall the HP software  
If your installation is incomplete, or if you connected the USB cable to the computer  
before prompted by the HP software installation screen, you might need to uninstall  
and then reinstall the HP software that came with the printer. Do not simply delete the  
printer application files from your computer.  
To uninstall from a Windows computer:  
1. On the computer desktop, click Start, select Settings, click Control Panel, and  
then click Add/Remove Programs.  
- Or -  
Click Start, click Control Panel, and then double-click Programs and Features.  
2. Select the printer name, and then click Change/Remove or Uninstall/Change.  
Follow the onscreen instructions.  
3. Disconnect the printer from your computer.  
4. Restart your computer.  
NOTE: It is important that you disconnect the printer before restarting your  
computer. Do not connect the printer to your computer until after you have  
reinstalled the HP software.  
5. Insert the HP software CD into your computer's CD drive and then start the Setup  
program.  
6. Follow the onscreen instructions.  
To uninstall from a Macintosh computer:  
1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the  
Applications folder at the top level of the hard disk), and then click Continue.  
2. When prompted, type the correct administrator’s name and password, and then  
click OK.  
3. Follow the onscreen instructions.  
4. When the HP Uninstaller finishes, restart your computer.  
Uninstall and reinstall the HP software  
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Chapter 8  
Printhead maintenance  
If you are experiencing problems with printing, you might have a problem with the  
printhead. You should perform the procedures in the following sections only when  
directed to do so for resolving print quality issues.  
Performing the aligning and cleaning procedures unnecessarily can waste ink and  
shorten the life of the cartridges.  
This section contains the following topics:  
•
•
•
Clean the printhead  
Align the printhead  
Print and evaluate a print quality report  
Clean the printhead  
If your printed output is streaked or has any incorrect or missing colors, the printhead  
might need to be cleaned.  
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet  
of paper, and uses an increasing amount of ink. After each stage, review the quality of  
the printed page. You should only initiate the next phase of cleaning if the print quality  
is poor.  
If print quality still seems poor after you complete both stages of cleaning, try aligning  
the printer. If print quality problems persist after cleaning and aligning, contact HP  
support. For more information, see HP support.  
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The  
cleaning process takes a few minutes. Some noise might be generated in the  
process. Before cleaning the printhead, make sure you load paper. For more  
information, see Load media.  
Not turning the printer off correctly can cause print quality problems. For more  
information, see Turn off the printer.  
To clean the printhead from the control panel  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2.  
From the Home screen, press the  
(Setup) button.  
3. Using the buttons on the right, scroll to and select Tools, and then select Clean  
Printhead.  
To clean the printhead from Toolbox (Windows)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open Toolbox. For more information, see Open the Toolbox.  
3. From the Device Services tab, click the icon to the left of Clean Printheads.  
4. Follow the onscreen instructions.  
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To clean the printhead from HP Utility (Mac OS X)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open HP Utility. For more information, see HP Utility (Mac OS X).  
3. In the Information And Support section, click Clean Printheads.  
4. Click Clean, and then follow the onscreen instructions.  
To clean the printhead from the embedded web server (EWS)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open the EWS. For more information, see To open the embedded web server.  
3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.  
4. Click Clean Printhead and follow the onscreen instructions.  
Align the printhead  
The printer automatically aligns the printhead during the initial setup.  
You might want to use this feature when the printer status page shows streaking or  
white lines through any of the blocks of color or if you are having print quality issues  
with your printouts.  
To align the printhead from the control panel  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2.  
From the Home screen, press the  
(Setup) button.  
3. Using the buttons on the right, scroll to and select Tools, and then select Align  
Printer.  
To align the printhead from Toolbox (Windows)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open Toolbox. For more information, see Open the Toolbox.  
3. From the Device Services tab, click the icon to the left of Align Printheads.  
4. Follow the onscreen instructions.  
To align the printhead from HP Utility (Mac OS X)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open HP Utility. For more information, see HP Utility (Mac OS X).  
3. In the Information And Support section, click Align Printhead.  
4. Click Align, and then follow the onscreen instructions.  
To align the printhead from the embedded web server (EWS)  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For  
more information, see Load standard-size media.  
2. Open the EWS. For more information, see To open the embedded web server.  
Printhead maintenance  
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3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.  
4. Click Align Printhead and follow the onscreen instructions.  
Print and evaluate a print quality report  
Print quality problems can have many causes: software settings, a poor image file, or  
the printing system itself. If you are unhappy with the quality of your prints, a Print  
Quality Diagnostic page can help you determine if the printing system is working  
correctly.  
This section includes the following topics:  
•
•
To print a print quality report  
To evaluate the Print Quality Diagnostic Page  
To print a print quality report  
•
•
•
Control panel: From the Home screen, press the  
buttons on the right, scroll to and select Reports, and then select Print Quality  
Report.  
(Setup) button. Using the  
Embedded web server: Click the Tools tab, click Print Quality Toolbox under  
Utilities, and then click the Print Quality Report button. (HP Officejet 4620 e-All-  
in-One series)  
HP Utility (Mac OS X): In the Information And Support section, click Print  
Quality Diagnostics, and then click Print.  
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To evaluate the Print Quality Diagnostic Page  
This section includes the following topics:  
•
•
•
•
•
•
•
•
Ink Levels  
Good color bars  
Ragged, irregularly streaked, or faded bars  
Regular white streaks in the bars  
Bar colors are not uniform  
Large Black Font Text  
Alignment Patterns  
If you see no defects  
Printhead maintenance  
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Chapter 8  
Ink Levels  
▲ Look at the Ink Level indicators. If any of the bar level indicators are low, you may  
need to replace that ink cartridge.  
NOTE: Ink level warnings and indicators provide estimates for planning  
purposes only. When you receive an ink alert message, consider having a  
replacement cartridge available to avoid possible printing delays. You do not  
need to replace cartridges until print quality becomes unacceptable.  
Good color bars  
Example of Good  
Color Bars  
All seven bars are solid, sharp-edged, and extend with uniform color all  
the way across the page - the printer is operating correctly.  
▲ Look at the color bars in the middle of the page. There should be seven color bars.  
The color bars should have sharp edges. They should be solid (not streaked with  
white or other colors). They should be uniform in color throughout.  
The bars correspond to the ink cartridges in the printer as follows:  
Item  
Cartridge color  
1
2
3
4
Black Ink Cartridge  
Cyan Ink Cartridge  
Magenta Ink Cartridge  
Yellow Ink Cartridge  
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Ragged, irregularly streaked, or faded bars  
Example of Bad Color Bars The top bar is irregularly streaked or fading.  
Example of Bad Color Bars The top black bar is ragged on one end.  
If any of the bars are ragged, irregularly streaked, or faded, follow these steps:  
1. Make sure the ink cartridges have ink.  
2. Remove the cartridge corresponding to the streaked bar and make sure it is  
correctly vented. For more information, see Replace the ink cartridges.  
3. Reinstall the cartridge and make sure all the cartridges are correctly latched. For  
more information, see Replace the ink cartridges.  
4. Clean the printhead. For more information, see Clean the printhead.  
5. Try another print or reprint the Print Quality Diagnostic report. If the problem still  
occurs, but cleaning seems to have helped, clean again.  
6. If cleaning does not solve the problem, replace the cartridge that corresponds to  
the ragged bar.  
7. If replacing the ink cartridge does not help, contact HP - the printer may need to be  
serviced. For more information about contacting HP, see HP support.  
Preventing the problem that causes ragged bars on the Print Quality Diagnostic  
report:  
•
Avoid leaving opened ink cartridges outside of the printer for an extended period of  
time.  
•
Wait until a new cartridge is ready to be installed before removing an old ink  
cartridge.  
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Chapter 8  
Regular white streaks in the bars  
If any of the color bars show regular white streaks, follow these steps:  
White streaks The print quality bars have white streaks in them.  
1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For  
more information, see Align the printhead.  
2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more  
information, see Clean the printhead.  
3. Print another Print Quality Diagnostic report. If the streaking is still there, but seems  
better, try another cleaning. If the streaking gets worse, contact HP - the printer  
may need to be serviced. For more information about contacting HP, see HP  
support.  
Bar colors are not uniform  
Print quality bars are not uniform The bars have lighter or darker portions in them.  
If the color of any of the bars is not uniform, follow these steps:  
1. If the printer was recently transported at a high altitude, try a printhead cleaning.  
2. If the printer was not recently transported, try printing another Print Quality  
Diagnostic report. This uses less ink than a printhead cleaning, but if it is not  
effective, try a cleaning.  
3. Retry the Print Quality Diagnostic report. If the colors seem to be improving,  
continue cleaning. If the colors get worse, contact HP - the printer may need to be  
serviced. For more information about contacting HP, see HP support.  
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Large Black Font Text  
Look at the large-font text above the color blocks. I ABCDEFG The type should be  
sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or  
smears of ink, clean the printhead. For more information, see Clean the printhead.  
Example of good Large-Font  
Type  
The letters are sharp and clear - the printer is operating  
correctly.  
Example of bad Large-Font Type The letters are jagged - align the printer.  
Example of bad  
Large-Font Type  
The letters are smeared - clean the printhead and check if the paper is  
curled. To avoid curl, store all paper flat in a resealable bag.  
Example of bad  
Large-Font Type  
The letters are ragged on one end - clean the printhead. If this defect  
occurs right after a new black cartridge is installed, the printer's automatic  
servicing routines may solve the problem in a day or so, using less ink than  
a printhead cleaning.  
Alignment Patterns  
If the color bars and large font text look OK, and the ink cartridges are not empty, look  
at the alignment pattern directly above the color bars.  
Example of a good alignment pattern The lines are straight.  
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Chapter 8  
Examples of a bad  
alignment pattern  
The lines are jagged - align the printer. If that does not work, contact  
HP. For more information about contacting HP, see HP support.  
If you see no defects  
If you do not see any defects on the print quality report, then the printing system is  
working correctly. There is no reason to replace supplies or have the printer serviced,  
because they are functioning correctly. If you still have a print quality problem, here are  
some other things you can check:  
•
•
•
•
Check the paper.  
Check the print settings.  
Make sure your image has sufficient resolution.  
If the problem seems confined to a band near the edge of your printout, use the HP  
software or another software application to rotate the image 180 degrees. The  
problem might not appear on the other end of the print.  
Clear jams  
Occasionally, media becomes jammed during a job.  
This section contains the following topics:  
•
•
Clear paper jams  
Avoid paper jams  
Clear paper jams  
Paper jams can occur either inside the printer or in the ADF.  
Use these steps to clear a paper jam.  
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To clear a jam inside the printer  
1. Remove all media from the output tray.  
2. Open the ink cartridge access door, and then remove the cover in the printer.  
3
1
2
3. Locate any jammed media inside the printer, grasp it with both hands, and then pull  
it towards you.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside  
the printer. If you do not remove all the pieces of paper from the printer, more  
paper jams are likely to occur.  
4. Replace the cover in the printer, and then close the ink cartridge access door.  
3
2
1
5. Turn on the printer (if you turned it off), and resend the print job.  
Clear jams  
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To clear a paper jam in the ADF  
1. Lift the cover of the ADF.  
2. Lift the tab located on the front edge of the ADF.  
3. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might remain inside the  
printer. If you do not remove all the pieces of paper from the printer, more paper  
jams are likely to occur.  
4. Close the cover of the ADF, pressing down firmly until it snaps into place.  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
•
•
•
Remove printed papers from the output tray frequently.  
Make sure that you are printing with media that is not wrinkled, folded, or damaged.  
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable  
bag.  
•
•
Do not use paper that is too thick or too thin for the printer.  
Make sure that the trays are loaded correctly and are not too full. For more  
information, see Load media.  
•
•
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or  
torn.  
Do not place too much paper in the document feeder tray. For information on the  
maximum number of sheets allowed in the ADF, see Media specifications.  
Do not combine different paper types and paper sizes in the input tray; the entire  
stack of paper in the input tray must be the same size and type.  
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make  
sure the paper-width guides do not bend the paper in the input tray.  
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•
•
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the printer. For more information, see  
Media specifications.  
•
•
If the printer is about to run out of paper, allow the printer to run out of paper first,  
and then add paper. Do not try to add paper when the printer is trying to pick up a  
sheet.  
Make sure that the printer is clean. For more information, see Maintain the printer.  
Clear jams  
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A Technical information  
This section contains the following topics:  
•
•
•
•
•
Warranty information  
Printer specifications  
Regulatory information  
Environmental product stewardship program  
Third-party licenses  
Warranty information  
This section contains the following topics:  
•
•
Hewlett-Packard limited warranty statement  
Ink cartridge warranty information  
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Hewlett-Packard limited warranty statement  
HP product  
Duration of limited warranty  
Software Media  
Printer  
90 days  
1 year  
Print or Ink cartridges  
Until the HP ink is depleted or the “end of warranty” date printed  
on the cartridge has been reached, whichever occurs first. This  
warranty does not cover HP ink products that have been refilled,  
remanufactured, refurbished, misused, or tampered with.  
Printheads (only applies to products with customer  
replaceable printheads)  
1 year  
Accessories  
1 year unless otherwise stated  
A. Extent of limited warranty  
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects  
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the  
customer.  
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not  
warrant that the operation of any product will be interrupted or error free.  
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover  
any other problems, including those that arise as a result of:  
a. Improper maintenance or modification;  
b. Software, media, parts, or supplies not provided or supported by HP;  
c. Operation outside the product's specifications;  
d. Unauthorized modification or misuse.  
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the  
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of  
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to  
service the printer for the particular failure or damage.  
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's  
warranty, HP shall either repair or replace the product, at HP's option.  
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,  
within a reasonable time after being notified of the defect, refund the purchase price for the product.  
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.  
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  
product being replaced.  
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.  
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts  
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in  
countries where the product is distributed by HP or by an authorized importer.  
B. Limitations of warranty  
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY  
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
C. Limitations of liability  
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  
exclusive remedies.  
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR  
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON  
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES.  
D. Local law  
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in  
the world.  
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty  
Statement may not apply to the customer. For example, some states in the United States, as well as some governments  
outside the United States (including provinces in Canada), may:  
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  
(e.g., the United Kingdom);  
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or  
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer  
cannot disclaim, or allow limitations on the duration of implied warranties.  
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.  
HP Limited Warranty  
Dear Customer,  
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your  
country.  
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not  
in any way affected by this HP Limited Warranty.  
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN  
Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA  
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa  
Warranty information  
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139  
   
Appendix A  
Ink cartridge warranty information  
The HP cartridge warranty is applicable when the product is used in its designated HP printing  
device. This warranty does not cover HP ink products that have been refilled, remanufactured,  
refurbished, misused, or tampered with.  
During the warranty period the product is covered as long as the HP ink is not depleted and the  
end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may  
be found on the product as indicated:  
For more information about the Hewlett-Packard limited warranty statement, see Hewlett-Packard  
limited warranty statement.  
140  
Technical information  
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Printer specifications  
This section contains the following topics:  
Physical specifications  
Product features and capacities  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Processor and memory specifications  
System requirements  
Network protocol specifications  
Embedded web server specifications  
Media specifications  
Print specifications  
Copy specifications  
Fax specifications  
Scan specifications  
HP ePrint specifications (HP Officejet 4620 e-All-in-One series)  
HP website specifications  
Environmental specifications  
Electrical specifications  
Acoustic emission specifications  
Physical specifications  
Printer size (width x height x depth)  
450 x 205 x 355 mm (17.7 x 8.1 x 14.0 inches)  
Printer weight (including printing supplies)  
6.2 kg (13.7 lb)  
Product features and capacities  
Feature  
Capacity  
Connectivity  
•
•
USB 2.0 high speed  
Wireless 802.11b/g/n 1(HP Officejet 4620  
e-All-in-One series)  
1 This product supports the 802.11n 2.4 GHz  
frequency band.  
Ink cartridges  
Supply yields  
Four ink cartridges (one each for black, cyan,  
magenta, and yellow)  
NOTE: Not all ink cartridges are supported in  
all countries/regions.  
Visit www.hp.com/go/learnaboutsupplies/ for  
more information on estimated ink cartridge  
yields.  
Printer languages  
Font support  
HP PCL 3 GUI  
US fonts: CG Times, CG Times Italic,  
Universe, Universe Italic, Courier, Courier  
Italic, Letter Gothic, Letter Gothic Italic.  
Duty cycle  
Up to 3,000 pages per month  
Printer specifications  
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141  
                   
Appendix A  
(continued)  
Feature  
Capacity  
Printer control panel language support  
Arabic, Bulgarian, Croatian, Czech, Danish,  
Dutch, English, Finnish, French, German,  
Greek, Hungarian, Italian, Japanese, Korean,  
Norwegian, Polish, Portuguese, Romanian,  
Russian, Simplified Chinese, Spanish,  
Slovakian, Slovenian, Swedish, Traditional  
Chinese, Turkish.  
Language availability varies by country/region.  
Processor and memory specifications  
Printer processor  
ARM R4  
Printer memory  
128 MB built-in RAM  
System requirements  
NOTE: For the most current information about supported operating systems and system  
requirements, visit www.hp.com/go/customercare.  
Operating system compatibility  
•
Windows XP Service Pack 2 and Service Pack 3 (32-bit) (Professional and Home Editions),  
Windows Vista Service Pack 2 (32-bit and 64-bit), Windows 7 Service Pack 0 and Service  
Pack 1 (32-bit and 64-bit)  
•
•
Mac OS X v10.5.8, v10.6, v10.7  
Linux (For more information, see http://hplipopensource.com/hplip-web/index.html.)  
Minimum system requirements  
•
•
•
Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space,  
CD-ROM/DVD drive or Internet connection, USB port; Microsoft® Internet Explorer  
Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk  
space, CD-ROM/DVD drive or Internet connection, USB port; Microsoft® Internet Explorer  
Microsoft® Windows XP Service Pack 2 or higher (32-bit only): Any Intel Pentium II , Celeron,  
or compatible processor; 233 MHz or higher; 750MB hard disk space, CD-ROM/DVD drive or  
Internet connection, USB port, Microsoft® Internet Explorer 6 or higher  
•
Mac OS X v10.5.8, v10.6 or v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB free  
hard disk space, CD-ROM/DVD drive or Internet connection, USB port  
Network protocol specifications  
Compatible network protocols  
TCP/IP  
Network management  
Embedded web server (Ability to remotely configure and manage network printers)  
Embedded web server specifications  
Requirements  
•
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)  
A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher,  
Safari 3.0 or higher, or Google Chrome 5.0 or higher)  
142  
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•
•
A network connection (cannot be used with a printer connected to a computer using a USB  
cable)  
An Internet connection (required for some features)  
NOTE: You can open the embedded web server without being connected to the  
Internet. However, some features are not available.  
NOTE: The embedded web server must be on the same side of a firewall as the printer.  
Media specifications  
Use these tables to determine the correct media to use with your printer, and determine what  
features work with your media.  
•
•
Understand specifications for supported media  
Set minimum margins  
Understand specifications for supported media  
Use the tables to determine the correct media to use with your printer, and to determine what  
features work with your media.  
•
•
Understand supported sizes  
Understand supported media types and weights  
Understand supported sizes  
Media size  
Input tray  
ADF  
Standard media sizes  
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)*  
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)  
A4 (210 x 297 mm; 8.3 x 11.7 inches)*  
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)  
B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)  
B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches)  
A5 (148 x 210 mm; 5.8 x 8.3 inches)  
Cabinet (120 x 165 mm; 4.7 x 6.5 inches)  
Envelopes  
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5  
inches)  
Monarch Envelope (98 x 191 mm; 3.88 x 7.5  
inches)  
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)  
C5 Envelope (162 x 229 mm; 6.4 x 9 inches)  
Cards  
Printer specifications  
143  
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Appendix A  
(continued)  
Media size  
Input tray  
ADF  
Index card (76.2 x 127 mm; 3 x 5 inches)  
Index card (102 x 152 mm; 4 x 6 inches)  
Index card (127 x 203 mm; 5 x 8 inches)  
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)*  
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)  
Borderless Hagaki** (100 x 148 mm; 3.9 x 5.8  
inches)  
Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches)  
Photo media  
Photo media (102 x 152 mm; 4 x 6 inches)*  
Photo media (5 x 7 inches)*  
Photo media (8 x 10 inches)*  
Photo media (8.5 x 11 inches)  
Photo L (89 x 127 mm; 3.5 x 5 inches)*  
Photo 2L (127 x 178 mm)*  
13 x 18 cm*  
4 x 6 tab (102 x 152 mm; 4 x 6 inches)*  
10x15cm*  
10 x 15 cm tab*  
3.5 x 5 inches*  
* These sizes can be used for borderless printing.  
** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible  
with photo hagaki from Japan Post.  
NOTE: Printing on custom-size media is not supported by this printer.  
Understand supported media types and weights  
Tray  
Type  
Weight  
Capacity  
Input tray  
Paper  
60 to 105 g/m2  
Up to 80 sheets of plain  
paper  
144  
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(continued)  
Tray  
Type  
Weight  
Capacity  
(16 to 28 lb bond)  
(10 mm or 0.39 inch  
stacked)  
250 g/m2  
Photo media  
Labels  
Up to 30 sheets  
(10 mm or 0.39 inch  
stacked)  
(66 lb bond)  
Up to 25 sheets  
(10 mm or 0.39 inch  
stacked)  
Envelopes  
Cards  
75 to 90 g/m2  
Up to 15 sheets  
(20 to 24 lb bond  
envelope)  
(10 mm or 0.39 inch  
stacked)  
Up to 200 g/m2  
(110 lb index)  
Up to 40 cards  
(10 mm or 0.39 inch  
stacked)  
Output tray All supported media  
Up to 20 sheets of plain  
paper (text printing)  
ADF  
Paper  
60 to 75 g/m2  
35 sheets  
(16 to 20 lb bond)  
Set minimum margins  
The document margins must match (or exceed) these margin settings in portrait orientation.  
3
3
4
4
1
2
1
2
Printer specifications  
145  
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Appendix A  
Media  
(1) Left  
margin  
(2) Right  
margin  
(3) Top  
margin  
(4) Bottom  
margin  
U.S. Letter  
U.S. Legal  
A4  
3.2 mm  
(0.125 inch)  
3.2 mm  
(0.125 inch)  
3.2 mm  
(0.125 inch)  
3.2 mm  
(0.125 inch)  
U.S. Executive  
B5  
A5  
Cards  
Photo media  
Envelopes  
3.2 mm  
3.2 mm  
3.2 mm  
14.9 mm  
(0.125 inch)  
(0.125 inch)  
(0.125 inch)  
(0.586 inch)  
NOTE: Printing on custom-size media is not supported by this printer.  
Print specifications  
•
•
Print speeds vary according to the complexity of the document.  
Print resolution  
◦
Black print resolution  
Up to 600 x 600 dpi with pigmented black ink  
Color print resolution  
◦
Up to 4800 x 1200 dpi optimized on HP Advanced Photo Paper with 1200 x 1200 input  
dpi  
Copy specifications  
•
•
•
•
•
Copy speeds vary according to the complexity of the document and model.  
Digital image processing  
Up to 99 copies from original  
Digital zoom: from 25 to 400%  
Fit to page  
Fax specifications  
•
•
•
Walk-up black-and-white and color fax capability.  
Up to 99 speed dials.  
Up to 99-page memory (based on ITU-T Test Image #1 at standard resolution). More  
complicated pages or higher resolution takes longer and uses more memory.  
•
•
•
•
•
•
•
Manual fax send and receive.  
Automatic busy redial up to five times (varies by country).  
Automatic no-answer redial one time or two times (varies by country).  
Confirmation and activity reports.  
CCITT/ITU Group 3 fax with Error Correction Mode.  
33.6 Kbps transmission.  
4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution takes longer and uses more  
memory.  
•
Ring detect with automatic fax/answering machine switching.  
146  
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Fine (dpi)  
Standard  
(dpi)  
Black  
Color  
196 x 203  
200 x 200  
98 x 203  
200 x 200  
Fax to PC/Fax to Mac Specifications  
•
•
Supported file type: Uncompressed TIFF  
Supported fax types: black-and-white faxes  
Scan specifications  
•
•
•
Integrated OCR software automatically converts scanned text to editable text  
Twain-compliant interface (Windows) and Image Capture-compliant interface (Mac OS X)  
Resolution:  
◦
◦
Scanner glass: 1200 x 1200 dpi  
ADF: 600 x 600 dpi  
•
•
Color: 24-bit color, 8-bit grayscale (256 levels of gray)  
Maximum scan size:  
◦
◦
Scanner glass: 216 x 297 mm (8.5 x 11.7 inches)  
ADF: 216 x 356 mm (8.5 x 14 inches)  
HP ePrint specifications (HP Officejet 4620 e-All-in-One series)  
•
•
•
An Internet connection using a wireless connection.  
Maximum size of email and attachments: 5 MB  
Maximum number of attachments: 10  
NOTE: The ePrint server does not accept email print jobs if there are multiple email  
addresses included in the "To" or "Cc" fields. Only enter the email address of your HP  
printer in the "To" field. Do not enter any additional email addresses in the other fields.  
•
Supported file types:  
◦
◦
◦
◦
◦
PDF  
HTML  
Standard text file formats  
Microsoft Word, PowerPoint  
Image files, such as PNG, JPEG, TIFF, GIF, BMP  
NOTE: You might be able to use other types of files with HP ePrint. However, HP  
cannot guarantee that they correct functionality with the printer because they have not  
been fully tested.  
HP website specifications  
•
A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher,  
Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or  
higher).  
•
An Internet connection  
Printer specifications  
147  
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Appendix A  
Environmental specifications  
Operating environment  
Operating temperature: 5° to 40° C (41° to 104° F)  
Recommended operating conditions: 15° to 32° C (59° to 90° F)  
Recommended relative humidity: 20 to 80% noncondensing  
Storage environment  
Storage temperature: -40° to 60° C (-40° to 140° F)  
Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F)  
Electrical specifications  
Power supply  
Universal power adapter (Internal)  
Power requirements  
Input voltage: 100 to 240 VAC, 50/60 Hz  
Output voltage: +32V/+12V at 313 mA/ 166 mA  
Power consumption  
13 watts printing (Normal Mode); 15 watts copying (Normal Mode)  
Acoustic emission specifications  
Print in Draft mode, noise levels per ISO 7779  
•
•
Sound pressure (bystander position)  
LpAm 55 (dBA) (mono Draft print)  
Sound power  
LwAd 6.8(BA)  
148  
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Regulatory information  
The printer meets product requirements from regulatory agencies in your country/region.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Regulatory Model Number  
FCC statement  
Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about the power cord  
Noise emission statement for Germany  
Gloss of housing of peripheral devices for Germany  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the Canadian telephone network  
Notice to users of the German telephone network  
Notice to users in the European Economic Area  
Australia wired fax statement  
European Union Regulatory Notice  
Regulatory information for wireless products  
Regulatory Model Number  
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is SNPRC-1102-01 or SNPRC-1102-02. This  
regulatory number should not be confused with the marketing name (HP Officejet 4610 All-in-One  
series or HP Officejet 4620 e-All-in-One series) or product number (CR771A, CR771B, CR771C,  
CZ222A, or CZ223A).  
Regulatory information  
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149  
       
Appendix A  
FCC statement  
FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified  
that the following notice be brought to the attention of users of this product.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-  
able protection against harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
•
Reorient the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
•
Consult the dealer or an experienced radio/TV technician for help.  
For further information, contact:  
Manager of Corporate Product Regulations  
Hewlett-Packard Company  
3000 Hanover Street  
Palo Alto, Ca 94304  
(650) 857-1501  
Modifications (part 15.21)  
The FCC requires the user to be notified that any changes or modifications made to this  
device that are not expressly approved by HP may void the user's authority to operate the  
equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired  
operation.  
Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
䛣䛾⿦⨨䛿䚸䜽䝷䝇B᝟ሗᢏ⾡⿦⨨䛷䛩䚹䛣䛾⿦⨨䛿䚸ᐙᗞ⎔ቃ䛷౑⏝䛩䜛䛣䛸䜢┠ⓗ䛸䛧䛶  
䛔䜎䛩䛜䚸䛣䛾⿦⨨䛜䝷䝆䜸䜔䝔䝺䝡䝆䝵䞁ཷಙᶵ䛻㏆᥋䛧䛶౑⏝䛥䜜䜛䛸䚸ཷಙ㞀ᐖ䜢ᘬ䛝  
㉳䛣䛩䛣䛸䛜䛒䜚䜎䛩䚹ྲྀᢅㄝ᫂᭩䛻ᚑ䛳䛶ṇ䛧䛔ྲྀ䜚ᢅ䛔䜢䛧䛶ୗ䛥䛔䚹  
VCCI-B  
150  
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Notice to users in Japan about the power cord  
Noise emission statement for Germany  
Geräuschemission  
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19  
Gloss of housing of peripheral devices for Germany  
GS-Erklärung (Deutschland)  
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz  
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt  
nicht im unmittelbaren Gesichtsfeld platziert werden.  
Regulatory information  
151  
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Appendix A  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the U.S. telephone network: FCC requirements  
This equipment complies with FCC rules, Part 68. On this equipment is a label that  
contains, among other information, the FCC Registration Number and Ringer Equivalent  
Number (REN) for this equipment. If requested, provide this information to your telephone  
company.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using  
a compatible modular jack which is Part 68 compliant. This equipment connects to the  
telephone network through the following standard network interface jack: USOC  
RJ-11C.  
The REN is useful to determine the quantity of devices you may connect to your telephone  
line and still have all of those devices ring when your number is called. Too many devices  
on one line might result in failure to ring in response to an incoming call. In most, but not  
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the  
number of devices you may connect to your line, as determined by the REN, you should call  
your local telephone company to determine the maximum REN for your calling area.  
If this equipment causes harm to the telephone network, your telephone company might  
discontinue your service temporarily. If possible, they will notify you in advance. If advance  
notice is not practical, you will be notified as soon as possible. You will also be advised of  
your right to file a complaint with the FCC. Your telephone company might make changes  
in its facilities, equipment, operations, or procedures that could affect the proper operation  
of your equipment. If they do, you will be given advance notice so you will have the  
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,  
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair  
information. Your telephone company might ask you to disconnect this equipment from the  
network until the problem has been corrected or until you are sure that the equipment is not  
malfunctioning.  
This equipment may not be used on coin service provided by the telephone company.  
Connection to party lines is subject to state tariffs. Contact your state public utility commis-  
sion, public service commission, or corporation commission for more information.  
This equipment includes automatic dialing capability. When programming and/or making  
test calls to emergency numbers:  
•
•
Remain on the line and explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours, such as early morning or late evening.  
Note The FCC hearing aid compatibility rules for telephones are not applicable  
to this equipment.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device, including fax machines, to send any message unless  
such message clearly contains in a margin at the top or bottom of each transmitted page  
or on the first page of transmission, the date and time it is sent and an identification of the  
business, other entity, or other individual sending the message and the telephone number  
of the sending machine or such business, other entity, or individual. (The telephone number  
provided might not be a 900 number or any other number for which charges exceed local  
or long-distance transmission charges.) In order to program this information into your fax  
machine, you should complete the steps described in the software.  
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Notice to users of the Canadian telephone network  
Note à l’attention des utilisateurs du réseau téléphonique  
canadien/Notice to users of the Canadian telephone network  
Cet appareil est conforme aux spécifications techniques des équipements terminaux  
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.  
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été  
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications  
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie  
en aucun cas que l’appareil a été validé par Industrie Canada.  
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées  
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique  
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution  
est particulièrement importante dans les zones rurales.  
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque  
appareil terminal fournit une indication sur le nombre maximal de terminaux qui  
peuvent être connectés à une interface téléphonique. La terminaison d’une  
interface peut se composer de n’importe quelle combinaison d’appareils, à  
condition que le total des numéros REN ne dépasse pas 5.  
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.  
This equipment meets the applicable Industry Canada Terminal Equipment Technical  
Specifications. This is confirmed by the registration number. The abbreviation IC before the  
registration number signifies that registration was performed based on a Declaration of  
Conformity indicating that Industry Canada technical specifications were met. It does not  
imply that Industry Canada approved the equipment.  
Users should ensure for their own protection that the electrical ground connections of the  
power utility, telephone lines and internal metallic water pipe system, if present, are  
connected together. This precaution might be particularly important in rural areas.  
Note The REN (Ringer Equivalence Number) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be  
connected to a telephone interface. The termination on an interface might consist  
of any combination of devices subject only to the requirement that the sum of the  
Ringer Equivalence Numbers of all the devices does not exceed 5.  
The REN for this product is 0.0B, based on FCC Part 68 test results.  
Notice to users of the German telephone network  
Hinweis für Benutzer des deutschen Telefonnetzwerks  
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network  
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des  
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann  
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-  
enen Endgeräten verwendet werden.  
Regulatory information  
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Appendix A  
Notice to users in the European Economic Area  
Notice to users in the European Economic Area  
This product is designed to be connected to the analog Switched Telecommunication  
Networks (PSTN) of the European Economic Area (EEA) countries/regions.  
Network compatibility depends on customer selected settings, which must be reset to use  
the equipment on a telephone network in a country/region other than where the product  
was purchased. Contact the vendor or Hewlett-Packard Company if additional product  
support is necessary.  
This equipment has been certified by the manufacturer in accordance with Directive  
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched  
telephone network (PSTN). However, due to differences between the individual PSTNs  
provided in different countries, the approval does not, of itself, give an unconditional  
assurance of successful operation on every PSTN network termination point.  
In the event of problems, you should contact your equipment supplier in the first instance.  
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the  
unlikely event of problems with loop disconnect dialing, it is recommended to use this  
equipment only with the DTMF tone dial setting.  
Australia wired fax statement  
In Australia, the HP device must be connected to Telecommunication Network through a line  
cord which meets the requirements of the Technical Standard AS/ACIF S008.  
European Union Regulatory Notice  
Products bearing the CE marking comply with the following EU Directives:  
•
•
•
Low Voltage Directive 2006/95/EC  
EMC Directive 2004/108/EC  
Ecodesign Directive 2009/125/EC, where applicable  
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter  
provided by HP.  
If this product has telecommunications functionality, it also complies with the essential  
requirements of the following EU Directive:  
R&TTE Directive 1999/5/EC  
Compliance with these directives implies conformity to applicable harmonized European  
standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for  
this product or product family and available (in English only) either within the product  
documentation or at the following web site: www.hp.com/go/certificates (type the product number  
in the search field).  
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The compliance is indicated by one of the following conformity markings placed on the product:  
For non-telecommunications  
products and for EU harmonized  
telecommunications products, such  
as Bluetooth® within power class  
below 10mW.  
For EU non-harmonized  
telecommunications products (If  
applicable, a 4-digit notified body  
number is inserted between CE  
and !).  
Please refer to the regulatory label provided on the product.  
The telecommunications functionality of this product may be used in the following EU and EFTA  
countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,  
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,  
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia,  
Spain, Sweden, Switzerland, and United Kingdom.  
The telephone connector (not available for all products) is intended for connection to analogue  
telephone networks.  
Products with wireless LAN devices  
Some countries may have specific obligations or special requirements about the operation of  
Wireless LAN networks such as indoor use only or restrictions of the channels available. Please  
make sure that the country settings of the wireless network are correct.  
France  
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may  
be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For  
outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For  
the latest requirements, see www.arcep.fr.  
The point of contact for regulatory matters is:  
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,  
GERMANY  
Regulatory information for wireless products  
This section contains the following regulatory information pertaining to wireless products:  
•
•
•
•
Exposure to radio frequency radiation  
Notice to users in Brazil  
Notice to users in Canada  
Notice to users in Taiwan  
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Appendix A  
Exposure to radio frequency radiation  
Exposure to radio frequency radiation  
Caution The radiated output power of this device is far below the FCC radio  
frequency exposure limits. Nevertheless, the device shall be used in such a manner  
that the potential for human contact during normal operation is minimized. This  
product and any attached external antenna, if supported, shall be placed in such  
a manner to minimize the potential for human contact during normal operation. In  
order to avoid the possibility of exceeding the FCC radio frequency exposure  
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)  
during normal operation.  
Notice to users in Brazil  
Aviso aos usuários no Brasil  
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra  
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência  
a sistemas operando em caráter primário. (Res.ANATEL 282/2001).  
Notice to users in Canada  
Notice to users in Canada/Note à l'attention des utilisateurs canadiens  
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise  
emissions from the digital apparatus set out in the Radio Interference Regulations of the  
Canadian Department of Communications. The internal wireless radio complies with RSS  
210 and RSS GEN of Industry Canada.  
Under Industry Canada regulations, this radio transmitter may only operate using an  
antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry  
Canada. To reduce potential radio interference to other users, the antenna type and its gain  
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more  
than that necessary for successful communication.  
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is  
subject to the following two conditions: (1) this device may not cause interference, and (2)  
this device must accept any interference, including interference that may cause undesired  
operation of the device.  
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique  
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans  
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications  
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN  
d'Industrie Canada.  
Conformément au Règlement d'Industrie Canada, cet émetteur radioélectrique ne peut  
fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre) approuvé  
par Industrie Canada. Afin de réduire le brouillage radioélectrique potentiel pour d'autres  
utilisateurs, le type d'antenne et son gain doivent être choisis de manière à ce que la  
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une  
communication réussie.  
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son  
fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas  
provoquer d'interférences nuisibles et (2) doit accepter toutes interférences reçues, y  
compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil.  
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Notice to users in Taiwan  
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Appendix A  
Environmental product stewardship program  
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.  
Design for recycling has been incorporated into this product. The number of materials has been  
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have  
been designed to separate easily. Fasteners and other connections are easy to locate, access,  
and remove using common tools. High priority parts have been designed to access quickly for  
efficient disassembly and repair.  
For more information, visit HP’s Commitment to the Environment web site at:  
www.hp.com/hpinfo/globalcitizenship/environment/index.html  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
Paper use  
Plastics  
Material safety data sheets  
Recycling program  
HP inkjet supplies recycling program  
Disposal of waste equipment by users in private households in the European Union  
Power consumption  
Chemical Substances  
Battery information  
EU battery directive  
RoHS notices (China only)  
RoHS notices (Ukraine only)  
Paper use  
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the  
ability to identify plastics for recycling purposes at the end of product life.  
Material safety data sheets  
Material safety data sheets (MSDS) can be obtained from the HP web site at:  
www.hp.com/go/msds  
Recycling program  
HP offers an increasing number of product return and recycling programs in many countries/  
regions, and partners with some of the largest electronic recycling centers throughout the world.  
HP conserves resources by reselling some of its most popular products. For more information  
regarding recycling of HP products, please visit:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
HP inkjet supplies recycling program  
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is  
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges  
free of charge. For more information, go to the following web site:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
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Disposal of waste equipment by users in private households in the European Union  
Disposal of Waste Equipment by Users in Private Households in the European Union  
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste  
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment  
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where  
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.  
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne  
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.  
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des  
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer  
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter  
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.  
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU  
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das  
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das  
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine  
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei  
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.  
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea  
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo  
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio  
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate  
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,  
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.  
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea  
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es  
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos  
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los  
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la  
tienda donde adquirió el producto.  
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU  
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé  
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným  
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete  
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt  
zakoupili.  
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU  
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr  
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på  
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere  
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.  
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie  
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur  
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte  
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over  
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product  
hebt aangeschaft.  
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus  
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete  
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.  
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme  
ostsite.  
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella  
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite  
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,  
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen  
jälleenmyyjältä.  
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση  
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να  
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και  
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των  
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες  
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.  
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban  
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,  
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.  
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az  
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon  
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.  
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās  
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,  
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde  
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var  
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.  
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas  
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją  
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga  
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio  
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.  
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej  
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za  
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów  
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można  
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.  
Descarte de equipamentos por usuários em residências da União Européia  
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos  
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do  
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais  
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que  
adquiriu o produto.  
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu  
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom  
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a  
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,  
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.  
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije  
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem  
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,  
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,  
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.  
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU  
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation  
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både  
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar  
kasserade produkter för återvinning.  
Environmental product stewardship program  
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159  
 
Appendix A  
Power consumption  
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is  
qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for  
imaging equipment. The following mark appears on ENERGY STAR qualified imaging products:  
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR  
partner, HP has determined that this product meets ENERGY STAR guidelines for energy  
efficiency.  
Additional ENERGY STAR qualified imaging product model information is listed at:  
www.hp.com/go/energystar  
Chemical Substances  
HP is committed to providing our customers with information about the chemical substances in our  
products as needed to comply with legal requirements such as REACH (Regulation EC No  
1907/2006 of the European Parliament and the Council). A chemical information report for this  
product can be found at: www.hp.com/go/reach  
Battery information  
The printer has internal batteries that are used to maintain printer settings when the printer is  
turned off. These batteries might require special handling and disposal.  
This section contains the following topics:  
•
•
•
Battery disposal in Taiwan  
Attention California users  
Battery disposal in Netherlands  
Battery disposal in Taiwan  
Attention California users  
California Perchlorate Material Notice  
Perchlorate material - special handling may apply. See:  
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/  
This product’s real-time clock battery or coin cell battery may contain perchlorate and  
may require special handling when recycled or disposed of in California.  
160  
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Battery disposal in Netherlands  
Dit HP Product bevat een lithium-manganese-dioxide  
batterij. Deze bevindt zich op de hoofdprintplaat.  
Wanneer deze batterij leeg is, moet deze volgens de  
geldende regels worden afgevoerd.  
Environmental product stewardship program  
161  
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Appendix A  
EU battery directive  
European Union Battery Directive  
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the  
product. Any attempt to service or replace this battery should be performed by a qualified service technician.  
Directive sur les batteries de l'Union Européenne  
Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a  
été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un  
technicien qualifié.  
Batterie-Richtlinie der Europäischen Union  
Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die  
Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker  
durchgeführt werden.  
Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori  
Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e  
la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un  
tecnico dell'assistenza qualificato.  
Directiva sobre baterías de la Unión Europea  
Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto  
y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de  
mantenimiento cualificado.  
Směrnice Evropské unie pro nakládání s bateriemi  
Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby  
vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.  
EU's batteridirektiv  
Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i  
hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.  
Richtlijn batterijen voor de Europese Unie  
Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is  
deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een  
gekwalificeerde onderhoudstechnicus worden uitgevoerd.  
Euroopa Liidu aku direktiiv  
Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.  
Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.  
Euroopan unionin paristodirektiivi  
Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen  
koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.  
Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες  
Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού  
χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης  
αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.  
Az Európai unió telepek és akkumulátorok direktívája  
A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy  
van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.  
Eiropas Savienības Bateriju direktīva  
Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta  
dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.  
Europos Sąjungos baterijų ir akumuliatorių direktyva  
Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti  
visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.  
Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów  
Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która  
podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.  
Diretiva sobre baterias da União Européia  
Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e  
é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico  
qualificado.  
Smernica Európskej únie pre zaobchádzanie s batériami  
Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná  
tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.  
Direktiva Evropske unije o baterijah in akumulatorjih  
V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli  
popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.  
EU:s batteridirektiv  
Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens  
hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.  
Директива за батерии на Европейския съюз  
Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за  
продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран  
техник.  
Directiva Uniunii Europene referitoare la baterii  
Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este  
proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de  
un tehnician de service calificat.  
162  
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RoHS notices (China only)  
Toxic and hazardous substance table  
RoHS notices (Ukraine only)  
Технічний регламент щодо обмеження використання  
небезпечних речовин (Україна)  
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання  
деяких небезпечних речовин в електричному та електронному обладнанні,  
затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057  
Environmental product stewardship program  
163  
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Appendix A  
Third-party licenses  
LICENSE.aes-pubdom--crypto  
---------------------  
/* rijndael-alg-fst.c  
*
* @version 3.0 (December 2000)  
*
* Optimised ANSI C code for the Rijndael cipher (now AES)  
*
* @author Vincent Rijmen <[email protected]>  
* @author Antoon Bosselaers <[email protected]>  
* @author Paulo Barreto <[email protected]>  
*
* This code is hereby placed in the public domain.  
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS  
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE  
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE  
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR  
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE  
* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,  
* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
*/  
LICENSE.expat-mit--expat  
---------------------  
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd  
Permission is hereby granted, free of charge, to any person obtaining  
a copy of this software and associated documentation files (the  
"Software"), to deal in the Software without restriction, including  
without limitation the rights to use, copy, modify, merge, publish,  
distribute, sublicense, and/or sell copies of the Software, and to  
permit persons to whom the Software is furnished to do so, subject to  
the following conditions:  
The above copyright notice and this permission notice shall be included  
in all copies or substantial portions of the Software.  
164  
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,  
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF  
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY  
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,  
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.  
LICENSE.hmac-sha2-bsd--nos_crypto  
---------------------  
/* HMAC-SHA-224/256/384/512 implementation  
* Last update: 06/15/2005  
* Issue date: 06/15/2005  
*
* Copyright (C) 2005 Olivier Gay <[email protected]>  
* All rights reserved.  
*
* Redistribution and use in source and binary forms, with or without  
* modification, are permitted provided that the following conditions  
* are met:  
* 1. Redistributions of source code must retain the above copyright  
* notice, this list of conditions and the following disclaimer.  
* 2. Redistributions in binary form must reproduce the above copyright  
* notice, this list of conditions and the following disclaimer in the  
* documentation and/or other materials provided with the distribution.  
* 3. Neither the name of the project nor the names of its contributors  
* may be used to endorse or promote products derived from this software  
* without specific prior written permission.  
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND  
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS  
* BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR  
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR  
* OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF  
* ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
*/  
LICENSE.open_ssl--open_ssl  
---------------------  
Copyright (C) 1995-1998 Eric Young ([email protected])  
All rights reserved.  
Third-party licenses  
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165  
Appendix A  
This package is an SSL implementation written  
by Eric Young ([email protected]).  
The implementation was written so as to conform with Netscapes SSL.  
This library is free for commercial and non-commercial use as long as  
the following conditions are aheared to. The following conditions  
apply to all code found in this distribution, be it the RC4, RSA,  
lhash, DES, etc., code; not just the SSL code. The SSL documentation  
included with this distribution is covered by the same copyright terms  
except that the holder is Tim Hudson ([email protected]).  
Copyright remains Eric Young's, and as such any Copyright notices in  
the code are not to be removed.  
If this package is used in a product, Eric Young should be given attribution  
as the author of the parts of the library used.  
This can be in the form of a textual message at program startup or  
in documentation (online or textual) provided with the package.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the copyright  
notice, this list of conditions and the following disclaimer.  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in the  
documentation and/or other materials provided with the distribution.  
3. All advertising materials mentioning features or use of this software  
must display the following acknowledgement:  
"This product includes cryptographic software written by  
Eric Young ([email protected])"  
The word 'cryptographic' can be left out if the rouines from the library  
being used are not cryptographic related :-).  
4. If you include any Windows specific code (or a derivative thereof) from  
the apps directory (application code) you must include an acknowledgement:  
"This product includes software written by Tim Hudson ([email protected])"  
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND  
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE  
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS  
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN  
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
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ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGE.  
The licence and distribution terms for any publically available version or  
derivative of this code cannot be changed. i.e. this code cannot simply be  
copied and put under another distribution licence  
[including the GNU Public Licence.]  
====================================================================  
Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the above copyright  
notice, this list of conditions and the following disclaimer.  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in  
the documentation and/or other materials provided with the  
distribution.  
3. All advertising materials mentioning features or use of this  
software must display the following acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"  
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to  
endorse or promote products derived from this software without  
prior written permission. For written permission, please contact  
[email protected].  
5. Products derived from this software may not be called "OpenSSL"  
nor may "OpenSSL" appear in their names without prior written  
permission of the OpenSSL Project.  
6. Redistributions of any form whatsoever must retain the following  
acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit (http://www.openssl.org/)"  
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY  
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR  
Third-party licenses  
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167  
Appendix A  
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,  
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT  
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;  
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED  
OF THE POSSIBILITY OF SUCH DAMAGE.  
====================================================================  
This product includes cryptographic software written by Eric Young  
([email protected]). This product includes software written by Tim  
Hudson ([email protected]).  
====================================================================  
Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the above copyright  
notice, this list of conditions and the following disclaimer.  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in  
the documentation and/or other materials provided with the  
distribution.  
3. All advertising materials mentioning features or use of this  
software must display the following acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"  
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to  
endorse or promote products derived from this software without  
prior written permission. For written permission, please contact  
[email protected].  
5. Products derived from this software may not be called "OpenSSL"  
nor may "OpenSSL" appear in their names without prior written  
permission of the OpenSSL Project.  
6. Redistributions of any form whatsoever must retain the following  
acknowledgment:  
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"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit (http://www.openssl.org/)"  
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY  
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR  
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,  
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT  
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;  
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED  
OF THE POSSIBILITY OF SUCH DAMAGE.  
====================================================================  
This product includes cryptographic software written by Eric Young  
([email protected]). This product includes software written by Tim  
Hudson ([email protected]).  
====================================================================  
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED.  
ECC cipher suite support in OpenSSL originally developed by  
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.  
LICENSE.sha2-bsd--nos_crypto  
---------------------  
/* FIPS 180-2 SHA-224/256/384/512 implementation  
* Last update: 02/02/2007  
* Issue date: 04/30/2005  
*
* Copyright (C) 2005, 2007 Olivier Gay <[email protected]>  
* All rights reserved.  
*
* Redistribution and use in source and binary forms, with or without  
* modification, are permitted provided that the following conditions  
* are met:  
* 1. Redistributions of source code must retain the above copyright  
* notice, this list of conditions and the following disclaimer.  
* 2. Redistributions in binary form must reproduce the above copyright  
* notice, this list of conditions and the following disclaimer in the  
* documentation and/or other materials provided with the distribution.  
* 3. Neither the name of the project nor the names of its contributors  
Third-party licenses  
169  
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Appendix A  
* may be used to endorse or promote products derived from this software  
* without specific prior written permission.  
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND  
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS  
* BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS  
* INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN  
* CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF  
* THE POSSIBILITY OF SUCH DAMAGE.  
*/  
LICENSE.zlib--zlib  
---------------------  
zlib.h -- interface of the 'zlib' general purpose compression library  
version 1.2.3, July 18th, 2005  
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler  
This software is provided 'as-is', without any express or implied  
warranty. In no event will the authors be held liable for any damages  
arising from the use of this software.  
Permission is granted to anyone to use this software for any purpose,  
including commercial applications, and to alter it and redistribute it  
freely, subject to the following restrictions:  
1. The origin of this software must not be misrepresented; you must not  
claim that you wrote the original software. If you use this software  
in a product, an acknowledgment in the product documentation would be  
appreciated but is not required.  
2. Altered source versions must be plainly marked as such, and must not be  
misrepresented as being the original software.  
3. This notice may not be removed or altered from any source distribution.  
Jean-loup Gailly Mark Adler  
[email protected] [email protected]  
The data format used by the zlib library is described by RFCs (Request for  
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt  
(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).  
170  
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171  
B HP supplies and accessories  
This section provides information on HP supplies and accessories for the printer. The information  
is subject to changes, visit the HP web site (www.hpshopping.com) for the latest updates. You  
may also make purchases through the web site.  
NOTE: Not all cartridges are available in all countries/regions.  
This section contains the following topics:  
•
•
Order printing supplies online  
Supplies  
Order printing supplies online  
To order supplies online or create a printable shopping list, open the HP software that came with  
your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads,  
with your permission, printer information, including model number, serial number, and estimated  
ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities,  
add or remove items, and then print the list or purchase online at the HP Store or other online  
retailers (options differ by country/region). Cartridge information and links to online shopping also  
appear on ink alert messages.  
You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/  
region, follow the prompts to select your printer, and then the supplies you need.  
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many  
countries have information on ordering by telephone, locating a local store and printing  
a shopping list. In addition, you can select the 'How to Buy' option at the top of the  
www.hp.com/buy/supplies page to obtain information about purchasing HP products in your  
country.  
Supplies  
•
Ink cartridges  
HP media  
•
Ink cartridges  
Ordering cartridges online is not supported in all countries/regions. However, many countries have  
information on ordering by telephone, locating a local store and printing a shopping list. In  
addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to  
obtain information about purchasing HP products in your country.  
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you  
are replacing. You can find the cartridge number in the following places:  
•
In the embedded web server, by clicking the Tools tab, and then, under Product Information  
clicking Ink Gauge. For more information, see Embedded web server (HP Officejet 4620 e-  
All-in-One series).  
•
•
On the printer status report (see Understand the Printer Status Report).  
On the label of the ink cartridge you are replacing.  
On a sticker inside the printer.  
CAUTION: The Setup ink cartridge that comes with the printer is not available for  
separate purchase. Check for the correct cartridge number through the EWS, on the  
printer status report, or on the sticker inside the printer.  
172  
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NOTE: Ink level warnings and indicators provide estimates for planning purposes only.  
When you receive a low-ink warning message, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace cartridges until print  
quality becomes unacceptable.  
HP media  
To order media such as HP Premium Paper, go to www.hp.com.  
HP recommends plain papers with the ColorLok logo for printing  
and copying of everyday documents. All papers with the  
ColorLok logo are independently tested to meet high standards  
of reliability and print quality, and produce documents with crisp,  
vivid color, bolder blacks, and that dry faster than ordinary plain  
papers. Look for papers with the ColorLok logo in a variety of  
weights and sizes from major paper manufacturers.  
Supplies  
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C Additional fax setup  
After completing all the steps in the getting started guide, use the instructions in this section to  
complete your fax setup. Keep your getting started guide for later use.  
In this section, you learn how to set up the printer so that faxing works successfully with  
equipment and services you might already have on the same phone line.  
TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X)  
to help you quickly set up some important fax settings such as the answer mode and fax  
header information. You can access these tools through the HP software you installed with  
the printer. After you run these tools, follow the procedures in this section to complete your fax  
setup.  
This section contains the following topics:  
•
•
•
Set up faxing (parallel phone systems)  
Serial-type fax setup  
Test fax setup  
Set up faxing (parallel phone systems)  
Before you begin setting up the printer for faxing, determine which kind of phone system your  
country/region uses. The instructions for fax setup differ depending on whether you have a serial-  
or parallel-type phone system.  
•
If you do not see your country/region listed in the table, you probably have a serial-type phone  
system. In a serial-type phone system, the connector type on your shared telephone  
equipment (modems, phones, and answering machines) does not allow a physical connection  
to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone  
wall jack.  
NOTE: In some countries/regions that use serial-type phone systems, the phone cord  
that came with the printer might have an additional wall plug attached to it. This enables  
you to connect other telecom devices to the wall jack where you plug in the printer.  
You might need to connect the supplied phone cord to the adapter provided for your  
country/region.  
•
If your country/region is listed in the table, you probably have a parallel-type telephone  
system. In a parallel-type phone system, you are able to connect shared telephone equipment  
to the phone line by using the "2-EXT" port on the back of the printer.  
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire  
phone cord supplied with the printer to connect it to the telephone wall jack.  
Table C-1 Countries/regions with a parallel-type phone system  
Argentina  
Canada  
Colombia  
Indonesia  
Korea  
Australia  
Chile  
Brazil  
China  
India  
Greece  
Ireland  
Japan  
Malaysia  
Latin America  
174  
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Countries/regions with a parallel-type phone system (continued)  
Mexico  
Philippines  
Russia  
Spain  
Poland  
Portugal  
Singapore  
Thailand  
Vietnam  
Saudi Arabia  
Taiwan  
USA  
Venezuela  
If you are unsure which kind of telephone system you have (serial or parallel), check with your  
telephone company.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
Select the correct fax setup for your home or office  
Case A: Separate fax line (no voice calls received)  
Case B: Set up the printer with DSL  
Case C: Set up the printer with a PBX phone system or an ISDN line  
Case D: Fax with a distinctive ring service on the same line  
Case E: Shared voice/fax line  
Case F: Shared voice/fax line with voice mail  
Case G: Fax line shared with computer modem (no voice calls received)  
Case H: Shared voice/fax line with computer modem  
Case I: Shared voice/fax line with answering machine  
Case J: Shared voice/fax line with computer modem and answering machine  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
Select the correct fax setup for your home or office  
To fax successfully, you need to know what types of equipment and services (if any) share the  
same phone line with the printer. This is important because you might need to connect some of  
your existing office equipment directly to the printer, and you might also need to change some fax  
settings before you can fax successfully.  
1. Determine if your telephone system is serial or parallel. See Set up faxing (parallel phone  
systems).  
a. Serial-type telephone system—See Serial-type fax setup.  
b. Parallel-type telephone system—Go to step 2.  
2. Select the combination of equipment and services sharing your fax line.  
•
•
•
•
•
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL  
might be called ADSL in your country/region.)  
PBX: A private branch exchange (PBX) phone system or an integrated services digital  
network (ISDN) system.  
Distinctive ring service: A distinctive ring service through your telephone company  
provides multiple telephone numbers with different ring patterns.  
Voice calls: Voice calls are received at the same phone number you use for fax calls on  
the printer.  
Computer dial-up modem: A computer dial-up modem is on the same phone line as the  
printer. If you answer Yes to any of the following questions, you are using a computer  
dial-up modem:  
◦
◦
◦
Do you send and receive faxes directly to and from your computer software  
applications through a dial-up connection?  
Do you send and receive email messages on your computer through a dial-up  
connection?  
Do you access the Internet from your computer through a dial-up connection?  
Set up faxing (parallel phone systems)  
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Appendix C  
•
•
Answering machine: An answering machine that answers voice calls at the same phone  
number you use for fax calls on the printer.  
Voice mail service: A voice mail subscription through your telephone company at the  
same number you use for fax calls on the printer.  
3. From the following table, select the combination of equipment and services applicable to your  
home or office setting. Then look up the recommended fax setup. Step-by-step instructions  
are included for each case in the sections that follow.  
NOTE: If your home or office setup is not described in this section, set up the printer as you  
would a regular analog phone. Make sure you use the phone cord supplied in the box to  
connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on  
the back of the printer. If you use another phone cord, you might experience problems  
sending and receiving faxes.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
Other equipment or services sharing your fax line  
DSL PBX Distinct Voice Computer Answering Voice  
Recommended fax  
setup  
ive ring calls  
service  
dial-up  
modem  
machine  
mail  
service  
Case A: Separate  
fax line (no voice  
calls received)  
Case B: Set up the  
printer with DSL  
Case C: Set up the  
printer with a PBX  
phone system or an  
ISDN line  
Case D: Fax with  
a distinctive ring  
service on the same  
line  
Case E: Shared  
voice/fax line  
Case F: Shared  
voice/fax line with  
voice mail  
Case G: Fax line  
shared with  
computer modem  
(no voice calls  
received)  
Case H: Shared  
voice/fax line with  
computer modem  
Case I: Shared  
voice/fax line with  
answering machine  
176  
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(continued)  
Other equipment or services sharing your fax line  
Recommended fax  
setup  
DSL  
PBX Distinct Voice Computer Answering Voice  
ive ring calls  
service  
dial-up  
modem  
machine  
mail  
service  
Case J: Shared  
voice/fax line with  
computer modem  
and answering  
machine  
Case K: Shared  
voice/fax line with  
computer dial-up  
modem and voice  
mail  
Case A: Separate fax line (no voice calls received)  
If you have a separate phone line on which you receive no voice calls, and you have no other  
equipment connected on this phone line, set up the printer as described in this section.  
Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
Set up faxing (parallel phone systems)  
177  
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Appendix C  
To set up the printer with a separate fax line  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn on the Auto Answer setting.  
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
4. Run a fax test.  
When the phone rings, the printer answers automatically after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
Case B: Set up the printer with DSL  
If you have a DSL service through your telephone company, and do not connect any equipment to  
the printer, use the instructions in this section to connect a DSL filter between the telephone wall  
jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so  
the printer can communicate correctly with the phone line. (DSL might be called ADSL in your  
country/region.)  
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and  
receive faxes with the printer.  
Back view of the printer  
1
2
3
1
2
Telephone wall jack  
DSL (or ADSL) filter and cord supplied by your DSL provider  
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(continued)  
3
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
To set up the printer with DSL  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord supplied in the box with the printer, connect one end to the open port  
on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the  
printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the printer, you might  
not be able to fax successfully. This special phone cord is different from the phone cords  
you might already have in your home or office.  
As only one phone cord is supplied, you might need to obtain additional phone cords for  
this setup.  
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.  
4. Run a fax test.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case C: Set up the printer with a PBX phone system or an ISDN line  
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure  
you do the following:  
•
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the  
port that is designated for fax and phone use. Also, make sure that the terminal adapter is set  
to the correct switch type for your country/region, if possible.  
NOTE: Some ISDN systems allow you to configure the ports for specific phone  
equipment. For example, you might have assigned one port for telephone and Group 3  
fax and another port for multiple purposes. If you have problems when connected to the  
fax/phone port of your ISDN converter, try using the port designated for multiple  
purposes; it might be labeled "multi-combi" or something similar.  
•
If you are using a PBX phone system, set the call waiting tone to "off."  
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by  
default. The call waiting tone interferes with any fax transmission, and you cannot send or  
receive faxes with the printer. Refer to the documentation that came with your PBX phone  
system for instructions on how to turn off the call-waiting tone.  
•
•
If you are using a PBX phone system, dial the number for an outside line before dialing the  
fax number.  
Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If  
you do not, you might not be able to fax successfully. This special phone cord is different from  
the phone cords you might already have in your home or office. If the supplied phone cord is  
too short, you can purchase a coupler from your local electronics store and extend it.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Set up faxing (parallel phone systems)  
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Appendix C  
Case D: Fax with a distinctive ring service on the same line  
If you subscribe to a distinctive ring service (through your telephone company) that allows you to  
have multiple phone numbers on one phone line, each with a different ring pattern, set up the  
printer as described in this section.  
Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
To set up the printer with a distinctive ring service  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn on the Auto Answer setting.  
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3. Change the Distinctive Ring setting to match the pattern that the telephone company  
assigned to your fax number.  
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the  
Distinctive Ring to match the ring pattern assigned to your fax number, the printer might  
answer both voice calls and fax calls or it might not answer at all.  
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to  
set distinctive ring. With this feature, the printer recognizes and records the ring pattern of  
an incoming call and, based on this call, automatically determines the distinctive ring  
pattern assigned by your telephone company to fax calls. For more information, see  
Change the answer ring pattern for distinctive ring.  
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
5. Run a fax test.  
The printer automatically answers incoming calls that have the ring pattern you selected  
(Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The  
printer begins emitting fax reception tones to the sending fax machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case E: Shared voice/fax line  
If you receive both voice calls and fax calls at the same phone number, and you have no other  
office equipment (or voice mail) on this phone line, set up the printer as described in this section.  
Back view of the printer  
1
3
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
Telephone (optional)  
Set up faxing (parallel phone systems)  
181  
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Appendix C  
To set up the printer with a shared voice/fax line  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Do one of the following:  
•
If you have a parallel-type phone system, remove the white plug from the port labeled 2-  
EXT on the back of the printer, and then connect a phone to this port.  
•
If you have a serial-type phone system, you might plug your phone directly on top of the  
printer cable which has a wall plug attached to it.  
3. Now you need to decide how you want the printer to answer calls, automatically or manually:  
•
If you set up the printer to answer calls automatically, it answers all incoming calls and  
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if  
you suspect the call is a voice call, you need to answer it before the printer answers the  
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.  
•
If you set up the printer to answer faxes manually, you must be available to respond in  
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to  
answer calls manually, turn off the Auto Answer setting.  
4. Run a fax test.  
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax  
machine, you need to answer the fax call manually.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case F: Shared voice/fax line with voice mail  
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to  
a voice mail service through your telephone company, set up the printer as described in this  
section.  
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same  
phone number you use for fax calls. You must receive faxes manually; this means you must  
be available to respond in person to incoming fax calls. If you want to receive faxes  
automatically instead, contact your telephone company to subscribe to a distinctive ring  
service, or to obtain a separate phone line for faxing.  
182  
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Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
To set up the printer with voice mail  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn off the Auto Answer setting.  
3. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the printer cannot receive  
faxes. You must initiate the manual fax before voicemail picks up the line.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case G: Fax line shared with computer modem (no voice calls received)  
If you have a fax line on which you receive no voice calls, and you also have a computer modem  
connected on this line, set up the printer as described in this section.  
Set up faxing (parallel phone systems)  
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183  
   
Appendix C  
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the  
phone line with the printer. You cannot use both your modem and the printer simultaneously.  
For example, you cannot use the printer for faxing while you are using your computer dial-up  
modem to send an email or access the Internet.  
•
•
Set up the printer with a computer dial-up modem  
Set up the printer with a computer DSL/ADSL modem  
Set up the printer with a computer dial-up modem  
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow  
these directions for setting up the printer.  
Back view of the printer  
1
2
3
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
Computer with modem  
To set up the printer with a computer dial-up modem  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
184  
Additional fax setup  
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4. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
5. Turn on the Auto Answer setting.  
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
7. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Set up the printer with a computer DSL/ADSL modem  
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up  
your fax.  
4
1
2
3
5
1
2
3
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Connect one end of the phone jack that was supplied with the printer to  
connect to the 1-LINE port on the back of the printer. Connect the other  
end of the cord to the DSL/ADSL filter.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
4
5
Computer  
Computer DSL/ADSL modem  
Set up faxing (parallel phone systems)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
185  
 
Appendix C  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter,  
and then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the back of the  
printer, you might not be able to fax successfully. This special phone cord is different from  
the phone cords you might already have in your home or office.  
3. Connect the DSL filter to the parallel splitter.  
4. Connect the DSL modem to the parallel splitter.  
5. Connect the parallel splitter to the wall jack.  
6. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case H: Shared voice/fax line with computer modem  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
•
•
Shared voice/fax with computer dial-up modem  
Shared voice/fax with computer DSL/ADSL modem  
Shared voice/fax with computer dial-up modem  
If you use your phone line for both fax and telephone calls, use these instructions to set up your  
fax.  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
186  
Additional fax setup  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Example of a parallel splitter  
To set up the printer on the same phone line as a computer with two phone ports  
Back view of the printer  
3
1
5
2
4
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the  
1-LINE port.  
3
4
5
Parallel splitter  
Computer with modem  
Telephone  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.  
Set up faxing (parallel phone systems)  
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187  
Appendix C  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
5. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
6. Now you need to decide how you want the printer to answer calls, automatically or manually:  
•
If you set up the printer to answer calls automatically, it answers all incoming calls and  
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if  
you suspect the call is a voice call, you need to answer it before the printer answers the  
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.  
•
If you set up the printer to answer faxes manually, you must be available to respond in  
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to  
answer calls manually, turn off the Auto Answersetting.  
7. Run a fax test.  
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax  
machine, you need to answer the fax call manually.  
If you use your phone line for voice, fax, and your computer dial-up modem, follow these  
directions to set up your fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Shared voice/fax with computer DSL/ADSL modem  
Use these instructions if your computer has a DSL/ADSL modem  
7
1
3
1
7
6
4
3
2
5
188  
Additional fax setup  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
1
2
3
4
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Use the phone cord provided to connect to the 1-LINE port on the back  
of the printer.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
5
6
7
DSL/ADSL modem  
Computer  
Telephone  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone number with  
DSL service need to be connected to additional DSL filters to avoid noise when making  
voice calls.  
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter,  
then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the printer, you might  
not be able to fax successfully. This special phone cord is different from phone cords you  
might already have in your home or office.  
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT  
on the back of the printer, and then connect a phone to this port.  
4. Connect the DSL filter to the parallel splitter.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Set up faxing (parallel phone systems)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
189  
Appendix C  
Case I: Shared voice/fax line with answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also have an  
answering machine that answers voice calls at this phone number, set up the printer as described  
in this section.  
Back view of the printer  
1
3
4
2
1
2
Telephone wall jack  
Use the phone cord provided to connect to the 1-LINE port on the back of  
the printer  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
4
Answering machine  
Telephone (optional)  
To set up the printer with a shared voice/fax line with answering machine  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Unplug your answering machine from the telephone wall jack, and connect it to the port  
labeled 2-EXT on the back of the printer.  
NOTE: If you do not connect your answering machine directly to the printer, fax tones  
from a sending fax machine might be recorded on your answering machine, and you  
might not receive faxes with the printer.  
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
190  
Additional fax setup  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
4. (Optional) If your answering machine does not have a built-in phone, for convenience you  
might want to connect a phone to the back of your answering machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external phone, you can  
purchase and use a parallel splitter (also known as a coupler) to connect both the  
answering machine and telephone to the printer. You can use standard phone cords for  
these connections.  
5. Turn on the Auto Answer setting.  
6. Set your answering machine to answer after a low number of rings.  
7. Change the Rings to Answer setting on the printer to the maximum number of rings  
supported by your printer. (The maximum number of rings varies by country/region.)  
8. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives  
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case J: Shared voice/fax line with computer modem and answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also have  
a computer modem and answering machine connected on this phone line, set up the printer as  
described in this section.  
NOTE: Since your computer dial-up modem shares the phone line with the printer, you  
cannot use both your modem and the printer simultaneously. For example, you cannot use  
the printer for faxing while you are using your computer dial-up modem to send an email or  
access the Internet.  
•
•
Shared voice/fax line with computer dial-up modem and answering machine  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
Shared voice/fax line with computer dial-up modem and answering machine  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
Example of a parallel splitter  
Set up faxing (parallel phone systems)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
191  
     
Appendix C  
To set up the printer on the same phone line as a computer with two phone ports  
Back view of the printer  
2
3
1
6
5
4
7
1
2
3
4
5
6
7
Telephone wall jack  
"IN" phone port on your computer  
"OUT" phone port on your computer  
Telephone (optional)  
Answering machine  
Computer with modem  
Use the phone cord supplied in the box with the printer to connect to the  
1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Unplug your answering machine from the telephone wall jack, and connect it to the port  
labeled "OUT" on the back of the computer (the computer dial-up modem).  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
192  
Additional fax setup  
Download from Www.Somanuals.com. All Manuals Search And Download.  
5. (Optional) If your answering machine does not have a built-in phone, for convenience you  
might want to connect a phone to the back of your answering machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external phone, you can  
purchase and use a parallel splitter (also known as a coupler) to connect both the  
answering machine and telephone to the printer. You can use standard phone cords for  
these connections.  
6. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
7. Turn on the Auto Answer setting.  
8. Set your answering machine to answer after a low number of rings.  
9. Change the Rings to Answer setting on the printer to the maximum number of rings  
supported by the product. (The maximum number of rings varies by country/region.)  
10. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives  
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
1
7
8
3
4
3
8
6
1
2
5
1
2
3
4
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Phone cord provided with the printer connected to the 1-LINE port on  
the back of the printer  
Set up faxing (parallel phone systems)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
193  
 
Appendix C  
(continued)  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
5
6
7
8
DSL/ADSL modem  
Computer  
Answering machine  
Telephone (optional)  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone number with  
DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise  
when making voice calls.  
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL  
filter, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you  
might not be able to fax successfully. This special phone cord is different from the phone  
cords you might already have in your home or office.  
3. Connect the DSL/ADSL filter to the splitter.  
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled  
2-EXT on the back of the printer.  
NOTE: If you do not connect your answering machine directly to the printer, fax tones  
from a sending fax machine might be recorded on your answering machine, and you  
might not receive faxes with the printer.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Set your answering machine to answer after a low number of rings.  
8. Change your Rings to Answer setting on the printer to the maximum number of rings  
supported by the printer.  
NOTE: The maximum number of rings varies by country/region.  
9. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then play your recorded greeting. The printer monitors the call during this time, “listening” for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the  
194  
Additional fax setup  
Download from Www.Somanuals.com. All Manuals Search And Download.  
fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these  
instructions to set up your fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up  
modem on the same phone line, and subscribe to a voice mail service through your telephone  
company, set up the printer as described in this section.  
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same  
phone number you use for fax calls. You must receive faxes manually; this means you must  
be available to respond in person to incoming fax calls. If you want to receive faxes  
automatically instead, contact your telephone company to subscribe to a distinctive ring  
service, or to obtain a separate phone line for faxing.  
Since your computer dial-up modem shares the phone line with the printer, you cannot use both  
your modem and the printer simultaneously. For example, you cannot use the printer for faxing if  
you are using your computer dial-up modem to send an email or access the Internet.  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
•
If your computer has only one phone port, you need to purchase a parallel splitter (also called  
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and  
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel  
splitter which has two RJ-11 ports on the front and a plug on the back.)  
Example of a parallel splitter  
•
If your computer has two phone ports, set up the printer as follows:  
Back view of the printer  
4
1
2
3
Set up faxing (parallel phone systems)  
195  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Appendix C  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
4
Computer with modem  
Telephone  
To set up the printer on the same phone line as a computer with two phone ports  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
5. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
6. Turn off the Auto Answer setting.  
7. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the printer cannot receive  
faxes.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Serial-type fax setup  
For information on setting up the printer for faxing using a serial-type phone system, see the Fax  
Configuration web site for your country/region.  
Austria  
www.hp.com/at/faxconfig  
www.hp.com/de/faxconfig  
www.hp.com/ch/fr/faxconfig  
www.hp.com/ch/de/faxconfig  
www.hp.com/uk/faxconfig  
www.hp.fi/faxconfig  
Germany  
Switzerland (French)  
Switzerland (German)  
United Kingdom  
Finland  
Denmark  
www.hp.dk/faxconfig  
196  
Additional fax setup  
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(continued)  
Sweden  
www.hp.se/faxconfig  
www.hp.no/faxconfig  
www.hp.nl/faxconfig  
Norway  
Netherlands  
Belgium (Dutch)  
Belgium (French)  
Portugal  
www.hp.be/nl/faxconfig  
www.hp.be/fr/faxconfig  
www.hp.pt/faxconfig  
Spain  
www.hp.es/faxconfig  
www.hp.com/fr/faxconfig  
www.hp.com/ie/faxconfig  
www.hp.com/it/faxconfig  
France  
Ireland  
Italy  
Test fax setup  
You can test your fax setup to check the status of the printer and to make sure it is set up  
correctly for faxing. Perform this test after you have completed setting up the printer for faxing.  
The test does the following:  
•
•
•
•
•
•
Tests the fax hardware  
Verifies the correct type of phone cord is connected to the printer  
Checks that the phone cord is plugged into the correct port  
Checks for a dial tone  
Checks for an active phone line  
Tests the status of your phone line connection  
The printer prints a report with the results of the test. If the test fails, review the report for  
information on how to fix the problem and rerun the test.  
To test fax setup via the printer control panel  
1. Set up the printer for faxing according to your particular home or office setup instructions.  
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray  
before starting the test.  
3.  
From the Home screen, press the  
(Setup) button.  
4. Using the buttons on the right, scroll to and select Tools, and then select Run Fax Test.  
The printer displays the status of the test on the display and prints a report.  
5. Review the report.  
•
If the test passes and you are still having problems faxing, check the fax settings listed in  
the report to verify the settings are correct. A blank or incorrect fax setting can cause  
problems faxing.  
•
If the test fails, review the report for more information on how to fix any problems found.  
Test fax setup  
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197  
   
D Network setup (HP Officejet 4620  
e-All-in-One series)  
You can manage network settings for the printer through the printer control panel as described in  
the next section. Additional advanced settings are available in the embedded web server,  
a configuration and status tool you access from your web browser using an existing network  
connection to the printer. For more information, see Embedded web server (HP Officejet 4620 e-  
All-in-One series).  
This section contains the following topics:  
•
•
•
Set up the printer for wireless communication  
Change basic network settings  
Change advanced network settings  
Set up the printer for wireless communication  
You can set up the printer for wireless communication.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
Before you begin  
Set up the printer on your wireless network  
Set up the printer using the HP printer software (Recommended)  
Set up the printer using WiFi Protected Setup (WPS)  
Set up the printer using the embedded web server (EWS)  
Change the connection type  
Test the wireless connection  
Guidelines for ensuring wireless network security  
Guidelines for reducing interference on a wireless network  
NOTE: If you encounter problems connecting the printer, see Solve wireless problems (HP  
Officejet 4620 e-All-in-One series)  
TIP: For more information about setting up and using the printer wirelessly, visit the HP  
Wireless Printing Center (www.hp.com/go/wirelessprinting).  
Before you begin  
Before you begin setting up the wireless connection, check the following:  
•
•
The wireless network is set up and functioning correctly.  
The printer and the computers that use the printer are on the same network (subnet).  
While connecting the printer, you might be prompted to enter the wireless network name (SSID)  
and a wireless password:  
•
•
The wireless network name is the name of your wireless network.  
The wireless password prevents other people from connecting to your wireless network  
without your permission. Depending on the level of security required, your wireless network  
might use either a WPA key or WEP passphrase.  
If you have not changed the network name or the security passkey since setting up your wireless  
network, you can sometimes find them on the back or side of the wireless router.  
If you cannot find the network name or the security passkey or cannot remember this information,  
see the documentation available with your computer or with the wireless router. If you still cannot  
find this information, contact your network administrator or the person who set up the wireless  
network.  
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TIP: If you are using a computer running Windows, HP provides a tool called HP Home  
Network Diagnostic Utility that can help retrieve this information for some systems. To use this  
tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click  
Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be  
available in all languages.)  
Set up the printer on your wireless network  
To set up the printer on your wireless network, use one of the following methods:  
•
•
•
Set up the printer using the HP printer software (Recommended)  
Set up the printer using WiFi Protected Setup (WPS)  
Set up the printer using the embedded web server (EWS)  
NOTE: If you have already been using the printer with a different type of connection, such as  
a USB connection, follow the instructions in Change the connection type to set up the printer  
on your wireless network.  
Set up the printer using the HP printer software (Recommended)  
In addition to enabling key printer features, you can use the HP printer software that came with  
your printer to set up wireless communication.  
If you have already been using the printer with a different type of connection, such as a USB  
connection, follow the instructions in Change the connection type to set up the printer on your  
wireless network.  
Set up the printer using WiFi Protected Setup (WPS)  
Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,  
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,  
WEP key), or other wireless settings.  
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.  
If your wireless network uses WEP or is not using any encryption at all, use one of the other  
methods provided in this section to set up the printer on your wireless network.  
NOTE: WPS 2.0 does not support WEP, WPA, and TKIP protocols.  
NOTE: To use WPS, make sure your wireless router or wireless access point supports  
WPS. Routers that support WPS often have a  
(WPS) button or a button labeled “WPS”.  
You can use one of the following methods to set up the printer using WPS:  
•
Push Button Method: Use the  
(WPS) or WPS button, if available, on your router.  
•
PIN Method: Enter the PIN generated by the printer in the router’s configuration software.  
To connect the printer using the Push Button Method  
1.  
On the printer control panel, press the  
(Wireless) button, and then, using the buttons on  
the right, scroll to and select Wireless Settings.  
2. Select Wi-Fi Protected Setup, and then follow the onscreen instructions.  
3. When prompted, select Push Button.  
4. On the wireless router or wireless access point, press and hold the WPS button for 3  
seconds. Wait for about 2 minutes. If the printer connects successfully, the wireless light  
stops blinking but remains lit.  
Set up the printer for wireless communication  
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Appendix D  
To connect the printer using the PIN Method  
1.  
On the printer control panel, press the  
(Wireless) button, and then, using the buttons on  
the right, scroll to and select Wireless Settings.  
2. Select Wi-Fi Protected Setup, and then follow the onscreen instructions.  
3. When prompted, select PIN. The WPS PIN appears on the display.  
4. Open the configuration utility or software for the wireless router or wireless access point, and  
then enter the WPS PIN.  
NOTE: For more information about using the configuration utility, see the documentation  
provided with the router or wireless access point.  
Wait for about two minutes. If the printer connects successfully, the wireless light stops  
blinking but remains lit.  
Set up the printer using the embedded web server (EWS)  
If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to  
set up wireless communication.  
1. Open the EWS. For more information, see To open the embedded web server.  
2. On the Home tab, click Wireless Setup Wizard in the Setup box.  
3. Follow the onscreen instructions.  
TIP: You can also set up wireless communication by entering or changing individual wireless  
settings. To change these settings, on the Network tab, click Advanced in the Wireless  
(802.11) section on the left, change the wireless settings, and then click Apply.  
Change the connection type  
After you have installed the HP software and connected the printer to your computer or to a  
network, you can use the HP software to change the connection type (for example, from a USB  
connection to a wireless connection).  
NOTE: You might be prompted to temporarily connect a USB cable during the setup  
process.  
To change from a USB connection to a wireless connection  
Follow the instructions for your operating system.  
Windows  
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select  
your printer name, and then click Printer Setup & Software.  
2. Click Convert a USB connected printer to wireless.  
3. Follow the display instructions to complete the setup.  
Mac OS X  
1. Open HP Utility. For more information, see To open HP Utility.  
2. Click the Applications on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.  
To change from a wireless connection to a USB connection  
To change from a wireless connection to a USB connection, connect the USB cable to the printer.  
NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click  
System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,  
click +, and then select the printer.  
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Test the wireless connection  
Print the wireless test page for information about the printer's wireless connection. The wireless  
test page provides information about the printer's status, hardware (MAC) address, and IP  
address. If the printer is connected to a network, the test page displays details about the network  
settings.  
To print the wireless test page  
1.  
On the printer control panel, press the  
(Wireless) button.  
2. Using the buttons on the right, scroll to and select Print Reports, and then select Wireless  
Test Report.  
Guidelines for ensuring wireless network security  
The following information can help you keep your wireless network and wireless printer secure  
from unauthorized use.  
For more information, visit www.hp.com/go/wirelessprinting.  
This section contains the following topics:  
•
•
•
Overview of security settings  
Add hardware addresses to a wireless router (MAC filtering)  
Other wireless security guidelines  
Overview of security settings  
To help improve the security of the wireless network and prevent unauthorized access, the printer  
supports many common types of network authentication, including WEP, WPA, and WPA2.  
•
•
WEP: Provides security by encrypting data sent over radio waves from one wireless device to  
another wireless device. Devices on a WEP-enabled network use WEP keys to encode data.  
If your network uses WEP, you must know the WEP key(s) it uses.  
WPA: Increases the level of over-the-air data protection and access control on existing and  
future wireless networks. It addresses all known weaknesses of WEP, the original native  
security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol  
(TKIP) for encryption and employs 802.1X authentication with one of the standard Extensible  
Authentication Protocol (EAP) types available today.  
•
WPA2: Provides enterprise and consumer wireless users with a high level of assurance that  
only authorized users can access their wireless networks. WPA2 provides the Advanced  
Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and  
supports the Independent Basic Service Set (IBSS) to enable security between client  
workstations operating connected wirelessly without a wireless router (such as a Linksys  
wireless router or Apple Base Station).  
Add hardware addresses to a wireless router (MAC filtering)  
MAC filtering is a security feature in which a wireless router or wireless access point is configured  
with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to  
gain access to the network through the router.  
If the router filters hardware addresses, then the printer's hardware address must be added to the  
router’s list of accepted hardware addresses. If the router does not have the hardware address of  
a printer attempting to access the network, the router denies the printer access to the network.  
CAUTION: This method is not recommended, however, because your MAC addresses can  
easily be read and falsified by unwanted users outside your network.  
Set up the printer for wireless communication  
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Appendix D  
To add hardware addresses to a wireless router or wireless access point  
1. Print the network configuration page, and then locate the printer’s hardware address. For  
more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-  
One series).  
NOTE: The printer maintains a separate hardware address for the wireless connection.  
The hardware address is listed on the printer’s network configuration page.  
2. Open the configuration utility for the wireless router or wireless access point, and add the  
printer's hardware address to the list of accepted hardware addresses.  
NOTE: For more information about using the configuration utility, see the documentation  
provided with the router or wireless access point.  
Other wireless security guidelines  
To keep the wireless network secure, follow these guidelines:  
•
•
Use a wireless password with at least 20 random characters. You can use up to 64  
characters in a WPA wireless password.  
Avoid any common words or phrases, easy sequences of characters (such as all 1s), and  
personally-identifiable information for wireless passwords. Always use random strings  
composed of uppercase and lowercase letters, numbers, and if allowed, special characters  
such as punctuation.  
•
Change the default wireless password provided by the manufacturer for administrator access  
to the access point or wireless router. Some routers let you change the administrator name as  
well.  
•
•
Turn off administrative access over wireless if possible. If you do this, you need to connect to  
the router with a wired connection when you want to make configuration changes.  
Turn off remote administrative access over the Internet on your router, if possible. You can  
use Remote Desktop to make an encrypted connection to a computer running behind your  
router and make configuration changes from the local computer you are accessing over the  
Internet.  
•
To avoid accidentally connecting to another party's wireless network, turn off the setting to  
automatically connect to non-preferred networks. This is disabled by default in Windows XP.  
Guidelines for reducing interference on a wireless network  
The following tips will help reduce the chances for interference in a wireless network:  
•
Keep the wireless devices away from large metal objects, such as filing cabinets, and other  
electromagnetic devices, such as microwaves and cordless telephones, as these objects can  
disrupt radio signals.  
•
•
•
Keep the wireless devices away from large masonry structures and other building structures  
as these objects can absorb radio waves and lower signal strength.  
Position the access point or wireless router in a central location in line of sight with the  
wireless devices on the network.  
Keep all wireless devices on the network within range of one another.  
Change basic network settings  
The control panel options enable you to set up and manage a wireless connection and to perform  
a variety of network management tasks. This includes viewing the network settings, restoring the  
network defaults, turning the wireless radio on and off, and changing the network settings.  
This section contains the following topics:  
•
•
View and print network settings  
Turn the wireless radio on and off  
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View and print network settings  
You can display a summary of the network settings on the printer control panel or the HP software  
that came with the printer. You can print a more detailed network configuration page, which lists  
all of the important network settings such as the IP address, link speed, DNS, and mDNS. For  
more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One  
series).  
Turn the wireless radio on and off  
The wireless radio is on by default, as indicated by the blue light on the front of the printer. In  
order to stay connected to a wireless network, the radio must stay on. However, if you have  
a USB connection, the radio is not used. In this case you might want to turn the radio off.  
1.  
Press the  
(Wireless) button, and then, using the buttons on the right, scroll to and select  
Wireless Settings.  
2. Select Wireless: On/Off, and then select On to turn on the radio, or Off to turn off the radio.  
Change advanced network settings  
CAUTION: Network settings are provided for your convenience. However, unless you are an  
advanced user, you should not change some of these settings (such as the link speed, IP  
settings, default gateway, and firewall settings).  
This section contains the following topics:  
•
•
•
View IP settings  
Change IP settings  
Reset network settings  
View IP settings  
To view the IP address of the printer:  
•
Print the network configuration page. For more information, see Understand the network  
configuration page (HP Officejet 4620 e-All-in-One series).  
•
Open the HP software (Windows), double-click Estimated Ink Levels, click the Device  
Information tab. The IP address is listed in the Network Information section.  
Change IP settings  
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.  
However, if you are an advanced user, you might want to manually change settings such as the IP  
address, subnet mask, or the default gateway.  
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP  
address during the installation, your network components cannot connect with the printer.  
1.  
On the printer control panel, press the  
(Wireless) button.  
2. Using the buttons on the right, scroll to and select Advanced Setup, and then select IP  
Settings.  
3. A message appears warning that changing the IP address removes the printer from the  
network. Press the button to the right of OK to continue.  
4. Automatic is selected by default. To change the settings manually, select Manual, and then  
enter the appropriate information for the following settings:  
•
•
IP Address  
Subnet Mask  
Change advanced network settings  
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Appendix D  
•
•
Default Gateway  
DNS Address  
5. Enter your changes, and then press the button to the right of OK.  
Reset network settings  
To reset the administrator password and network settings, press the  
(Wireless) button, and  
then, using the buttons on the right, scroll to and select Wireless Settings, select Restore  
Defaults, and then select Yes. A message appears stating that the network defaults have been  
restored.  
NOTE: Print the network configuration page and verify that the network settings have been  
reset. For more information, see Understand the network configuration page (HP Officejet  
4620 e-All-in-One series).  
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E Printer management tools  
This section contains the following topics:  
•
•
•
Toolbox (Windows)  
HP Utility (Mac OS X)  
Embedded web server (HP Officejet 4620 e-All-in-One series)  
Toolbox (Windows)  
The Toolbox provides maintenance information about the printer.  
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the  
system requirements.  
Open the Toolbox  
1. On the computer desktop, click Start, select Programs or All Programs, click HP, click the  
folder for your printer, and then select the icon with your printer’s name.  
2. In the window that appears, select Print, Scan & Fax, and then select Maintain Your Printer  
under Print.  
HP Utility (Mac OS X)  
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and  
find web site support information.  
NOTE: The features available in HP Utility vary depending on the selected printer.  
Ink level warnings and indicators provide estimates for planning purposes only. When you  
receive a low-ink warning message, consider having a replacement cartridge available to  
avoid possible printing delays. You do not need to replace cartridges until print quality  
becomes unacceptable.  
To open HP Utility  
Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the  
Applications folder at the top level of the hard disk.  
Embedded web server (HP Officejet 4620 e-All-in-One series)  
When the printer is connected to a network, you can use the printer's home page (embedded web  
server or EWS) to view status information, change settings, and manage it from your computer.  
NOTE: For a list of system requirements for the embedded web server, see Embedded web  
server specifications.  
To view or change some settings, you might need a password.  
You can open and use the embedded web server without being connected to the Internet.  
However, some features are not available.  
This section contains the following topics:  
•
•
About cookies  
To open the embedded web server  
Printer management tools  
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Appendix E  
About cookies  
The embedded web server (EWS) places very small text files (cookies) on your hard drive when  
you are browsing. These files let the EWS recognize your computer the next time you visit. For  
example, if you have configured the EWS language, a cookie helps remember which language  
you have selected so that the next time you access the EWS, the pages are displayed in that  
language. Though some cookies are cleared at the end of each session (such as the cookie that  
stores the selected language), others (such as the cookie that stores customer-specific  
preferences) are stored on the computer until you clear them manually.  
You can configure your browser to accept all cookies, or you can configure it to alert you every  
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can  
also use your browser to remove unwanted cookies.  
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of  
the following features:  
•
•
•
Starting where you left the application (especially useful when using setup wizards)  
Remembering the EWS browser language setting  
Personalizing the EWS Home page  
For information about how to change your privacy and cookie settings and how to view or delete  
cookies, see the documentation available with your web browser.  
To open the embedded web server  
1. Obtain the IP address or hostname for the printer.  
a.  
Press the  
(Wireless) button on the printer control panel.  
b. Using the buttons on the right, scroll to and select View Wireless Summary.  
2. In a supported web browser on your computer, type the IP address or hostname assigned to  
the printer.  
For example, if the IP address is 123.123.123.123, type the following address into the web  
browser: http://123.123.123.123  
TIP: After opening the embedded web server, you can bookmark it so that you can return to  
it quickly.  
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour  
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark,  
open Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in  
the Bookmarks bar section, select Include Bonjour, and then close the window. Click the  
Bonjour bookmark, and then select your networked printer to open the EWS.  
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F How do I?  
•
•
•
•
•
•
•
Get started  
Print  
Scan  
Copy  
Fax  
Work with ink cartridges  
Solve a problem  
How do I?  
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G Errors (Windows)  
Fax memory full  
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer  
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the  
problem is resolved. However, the printer’s memory might fill up with faxes that have not been  
printed yet or transferred to the computer.  
To solve this problem, resolve any problems with the printer.  
For more information, see Solve fax problems.  
Unable to communicate with printer  
The computer cannot communicate with the printer because one of the following events has  
occurred:  
•
•
•
The printer has been turned off.  
The cable connecting the printer, such as a USB cable, has been disconnected.  
If the printer is connected to a wireless network, the wireless connection has been broken.  
To solve this problem, try the following solutions:  
•
Make sure the printer is turned on and that the  
(Power) light is on.  
•
•
Make sure the power cord and other cables are working and are firmly connected to the  
printer.  
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power  
outlet.  
Low on ink  
The ink cartridge identified in the message is low on ink.  
Ink level warnings and indicators provide estimates for planning purposes only. When you receive  
a low ink warning message, consider having a replacement cartridge available to avoid possible  
printing delays. You do not need to replace cartridges until print quality becomes unacceptable.  
For information about replacing ink cartridges, see Replace the ink cartridges. For information  
about ordering ink cartridges, see Order printing supplies online. For information about recycling  
used ink supplies, see HP inkjet supplies recycling program.  
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,  
including in the initialization process, which prepares the printer and cartridges for printing. In  
addition, some residual ink is left in the cartridge after it is used. For more information see  
www.hp.com/go/inkusage.  
Cartridge Problem  
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the  
wrong slot in the printer.  
NOTE: If the cartridge is identified in the message as incompatible, see Order printing  
supplies online for information about obtaining cartridges for the printer.  
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely  
solution first. If the first solution does not solve the problem, continue trying the remaining  
solutions until the issue is resolved.  
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Solution 1: Turn the printer off and on  
Turn off the printer, and then turn it on again.  
If the problem persists, try the next solution.  
Solution 2: Install the ink cartridges correctly  
Make sure all of the ink cartridges are properly installed:  
1. Gently pull open the ink cartridge access door.  
2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.  
3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.  
4. Close the ink cartridge access door and check if the error message has gone away.  
Replace the ink cartridge  
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.  
NOTE: If your cartridge is still under warranty, contact HP support for service or  
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty  
information. If the problem persists after you replace the cartridge, contact HP support. For  
more information, see HP support.  
Incompatible older generation cartridge installed  
You will need to use a newer version of this cartridge. In most cases you can identify a newer  
version of the cartridge by looking at the exterior of the cartridge package. Find the Warranty Ends  
date.  
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer  
version.  
Click here to go online for more information.  
Paper Mismatch  
The paper size or type selected in the printer driver does not match the paper loaded in the  
printer. Make sure that the correct paper is loaded in the printer, and then print the document  
again. For more information, see Load media.  
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size  
in the printer driver, and then print the document again.  
Paper too short  
The paper size is not supported by the printer.  
For more information about the supported sizes of the printer, see Understand supported sizes.  
For more information about loading the media, see Load media.  
Paper too short  
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Appendix G  
The cartridge cradle cannot move  
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).  
To clear the obstruction, press the  
printer for jams.  
(Power) button to turn off the printer, and then check the  
For more information, see Clear jams.  
Paper Jam  
Paper has become jammed in the printer.  
Before you try to clear the jam, check the following:  
•
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,  
or damaged. For more information, see Media specifications.  
•
•
Make sure that the printer is clean. For more information, see Maintain the printer.  
Make sure that the trays are loaded correctly and are not too full. For more information, see  
Load media.  
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear  
jams.  
The printer is out of paper  
The default tray is empty.  
Load more paper, and then press the button to the right of OK.  
For more information, see Load media.  
Printer Offline  
The printer is currently offline. While offline, the printer cannot be used.  
To change the printer's status, complete the following steps.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers listed in the dialog box are not being displayed in Details view, click the View  
menu, and then click Details.  
3. If the printer is Offline, right-click the printer, and click Use Printer Online.  
4. Try using the printer again.  
Printer Paused  
The printer is currently paused. While paused, new jobs are added to the queue but are not  
printed.  
To change the printer’s status, complete the following steps.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers listed in the dialog box are not being displayed in Details view, click the View  
menu, and then click Details.  
3. If the printer is paused, right-click the printer, and click Resume Printing.  
4. Try using the printer again.  
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Document failed to print  
The printer could not print the document because a problem occurred in the printing system.  
For information about solving printing problems, see Solve printer problems.  
Printer failure  
There was a problem with the printer. Usually, you can resolve such problems by completing the  
following steps:  
1.  
Press the  
(Power) button to turn off the printer.  
2. Unplug the power cord, and then plug in the power cord again.  
3.  
Press the  
(Power) button to turn on the printer.  
If this problem persists, write down the error code provided in the message, and then contact HP  
support. For more information about contacting HP support, see HP support.  
Door or cover open  
Before the printer can print documents, all doors and covers must be closed.  
TIP: When completely closed, most doors and covers snap into place.  
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For  
more information, see HP support.  
Previously used ink cartridge installed  
The ink cartridge identified in the message was previously used in a different printer.  
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for  
an extended period of time, the print quality of your documents might be affected. Also, if you use  
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate  
or unavailable.  
If the print quality is unsatisfactory, try cleaning the printheads.  
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,  
including in the initialization process, which prepares the printer and cartridges for printing,  
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In  
addition, some residual ink is left in the cartridge after it is used. For more information, see  
www.hp.com/go/inkusage.  
For more information about storing ink cartridges, see Supplies.  
Ink cartridges depleted  
The cartridges listed in the message must be replaced to resume printing. HP recommends that  
you do not remove an ink cartridge until a replacement is ready to install.  
For more information, see Replace the ink cartridges.  
Ink cartridge failure  
The cartridges listed in the message are damaged or have failed.  
See Replace the ink cartridges.  
Ink cartridge failure  
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211  
Appendix G  
Printhead failure  
There is a problem with the printhead. Contact HP support for service or replacement. For more  
information about contacting HP support, see HP support.  
Printer supply upgrade  
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on  
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel  
Print and then remove the cartridge.  
Printer supply upgrade successful  
The supply upgrade was successful. The cartridges listed in the message can now be used in the  
printer.  
Printer supply upgrade problem  
Try to get the printer to recognize the supply upgrade cartridge.  
1. Remove the supply upgrade cartridge.  
2. Insert the original cartridge in the carriage.  
3. Close the access door, then wait until the carriage stops moving.  
4. Remove the original cartridge, then replace with the supply upgrade cartridge.  
5. Close the access door, then wait until the carriage stops moving.  
If you still receive a supply upgrade problem error message contact HP support. For more  
information about contacting HP support, see HP support.  
Non-HP ink cartridges installed  
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs  
required as a result of using a non-HP supply will not be covered under warranty. If you believe  
you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more  
information or to report fraud.  
Using Genuine HP Cartridges has its Rewards  
HP rewards loyal customers for using genuine HP supplies. Click the button below the message  
to view Rewards online. Reward may not be available in all regions.  
Counterfeit Cartridge Advisory  
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge  
was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To  
continue using the cartridge, click Continue.  
Used, Refilled or Counterfeit Cartridge Detected  
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace  
the ink cartridge or click OK to continue using the cartridge. For more information about replacing  
the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP  
212  
Errors (Windows)  
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supplies. Click the button below the message to view Rewards online. Rewards may not be  
available in all regions.  
WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's  
printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP  
does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not  
be available.  
Use SETUP cartridges  
When you first setup the printer, you must install the cartridges that shipped in the box with the  
printer. These cartridges are labeled SETUP, and they calibrate your printer before the first print  
job. Failure to install the SETUP cartridges during the initial product setup causes an error. If you  
installed a set of regular cartridges, remove them and install the SETUP cartridges to complete  
printer setup. After printer setup is complete, the printer can use regular cartridges.  
WARNING! You must replace the orange caps on the regular cartridges you remove, or they  
will quickly dry out. Do not open or uncap cartridges until you are ready to install them.  
Leaving caps on the cartridges reduces ink evaporation. You can use the orange caps from  
the SETUP cartridges if necessary.  
Click here to go online for more information .  
Do not use SETUP cartridges  
SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-  
SETUP cartridges. For more information, see Replace the ink cartridges.  
Not enough ink at startup  
The used cartridges listed in the message might not have enough ink to complete one-time  
startup processes.  
Solution: Install new cartridges or click OK to use installed cartridges.  
If startup cannot complete with installed cartridges, new cartridges will be needed. For information  
on how to install new cartridges, see Replace the ink cartridges.  
Not enough ink at startup  
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213  
Appendix G  
Use black ink only?  
The cartridges listed in the message are out of ink.  
Solutions: To print in color, replace the empty cartridges. For information about how to install new  
cartridges, see Replace the ink cartridges.  
To temporarily print using Black ink only, click Use Black Only. The printer will replace color with  
grayscale. The empty cartridges will need to be replaced soon.  
CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode.  
Use color ink only?  
The black cartridge is out of ink.  
Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.  
Text and photo quality will differ from those printed when using all cartridges. The black cartridge  
will need to be replaced soon.  
To print with black, replace the black ink cartridge. For information about how to install new  
cartridges, see Replace the ink cartridges.  
CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode.  
Incompatible ink cartridges  
The ink cartridge is not compatible with your printer.  
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For  
information about how to install new cartridges, see Replace the ink cartridges.  
Ink sensor warning  
The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the  
sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are  
out of ink. Printing with an empty cartridge will cause air to enter the ink system, which causes  
poor print quality. Significant amounts of ink will be used up to recover from this condition, which  
will deplete much of the ink supply for all cartridges.  
Solution: Click OK to continue printing or replace the cartridge. For information about how to  
install new cartridges, see Replace the ink cartridges.  
Problem with printer preparation  
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level  
gauge might be inaccurate.  
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead  
cleaning procedure might improve it. For more information, see Clean the printhead.  
Color cartridge out of ink  
The cartridges listed in the message are out of ink.  
Solutions: To print in color, replace the empty cartridges. For information about how to install new  
cartridges, see Replace the ink cartridges.  
214  
Errors (Windows)  
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To temporarily print using black ink only, click Cancel Print and then re-send the print job. The  
Use black ink only? message appears before the job prints. The empty cartridges will need to be  
replaced soon.  
CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode.  
Black cartridge out of ink  
The black cartridge is out of ink.  
Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see  
Replace the ink cartridges.  
CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode.  
To temporarily replace black with color, click Cancel Print and re-send the print job. The Use  
color ink only? message appears before the job prints. The black cartridge will need to be  
replaced soon.  
ADF cover open  
Close the cover of the ADF to continue.  
Problem with ink system  
Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have  
leaks, contact HP. For more information about contacting HP, see HP support. Do not use  
cartridges that are leaking.  
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on  
again. If you get this message a second time, contact HP. For more information about contacting  
HP, see HP support.  
Problem with ink system  
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215  
Index  
blocked fax numbers  
set up 54  
copy  
quality 92  
A
accessibility 3, 9  
broadcast faxing  
send 48  
buttons, control panel 13  
settings 42  
specifications 146  
troubleshoot 91  
accessories  
printer status report 123  
warranty 139  
copy settings  
acoustic emissions 148  
ADF (automatic document  
feeder)  
copy 43  
correct port test, fax 100  
customer support  
electronic 79  
cut-off pages, troubleshoot 86  
C
cancel  
load originals 19  
scheduled fax 47  
Cancel button 13  
capacity  
media sizes supported 143  
ADSL, fax setup with  
parallel phone systems 178  
after the support period 82  
align printhead 127  
answer ring pattern  
change 61  
parallel phone systems 180  
answering machine  
fax tones recorded 110  
set up with fax (parallel  
phone systems) 190  
set up with fax and  
modem 191  
trays 144  
cards  
D
sizes supported 143  
tray supporting 144  
cartridges. See ink cartridges  
clean  
dark images, troubleshoot  
copies 92  
scans 97  
default settings  
automatic document  
feeder 27  
exterior 26  
copy 43  
diagnostic page 89, 128  
dial tone test, failure 102  
dial type, setting 62  
dial-up modem  
printhead 126  
scanner glass 25  
clear  
shared with fax (parallel  
phone systems) 183  
shared with fax and  
answering machine  
(parallel phone  
automatic document feeder  
(ADF)  
fax logs 65  
color copy 42  
clean 27  
feeding problems,  
troubleshoot 27  
colored text, and OCR 39  
computer modem  
shared with fax (parallel  
phone systems) 183  
shared with fax and  
answering machine  
(parallel phone  
systems) 191  
systems) 191  
load originals 19  
shared with fax and voice  
line (parallel phone  
systems) 186  
shared with fax and voice  
mail (parallel phone  
systems) 195  
media sizes supported 143  
automatic fax reduction 53  
B
shared with fax and voice  
line (parallel phone  
systems) 186  
shared with fax and voice  
mail (parallel phone  
systems) 195  
backup fax 51  
baud rate 63  
black and white pages  
copy 42  
distinctive ringing  
change 61  
parallel phone systems 180  
dots or streaks, troubleshoot  
copies 92  
fax 44  
black dots or streaks,  
troubleshoot  
copies 92  
Configure  
dots, troubleshoot  
scan 97  
firewall 118  
confirmation reports, fax 66  
connectors, locating 12  
control panel  
driver  
scan 97  
blank pages, troubleshoot  
copy 91  
warranty 139  
DSL, fax setup with  
parallel phone systems 178  
duty cycle 141  
buttons 13  
lights 13  
print 85  
scan 97  
216  
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Index  
DSL, set up (parallel phone  
systems) 178  
error correction mode 63  
error reports 67  
forwarding 52  
separate line setup (parallel  
phone systems) 177  
settings, change 59  
setup types 175  
shared phone line setup  
(parallel phone  
E
ECM. See error correction  
mode  
edit  
text in OCR program 39  
electrical specifications 148  
embedded web server  
about 205  
header 60  
Internet Protocol, over 64  
ISDN line, set up (parallel  
phone systems) 179  
line condition test,  
failed 103  
systems) 181  
sound volume 63  
specifications 146  
speed 63  
test failed 98  
test setup 197  
opening 206  
system requirements 142  
troubleshoot, cannot be  
opened 119  
log, clear 65  
log, print 67  
troubleshoot 98  
Webscan 38  
manual receive 50  
modem and answering  
machine, shared with  
(parallel phone  
voice mail, set up (parallel  
phone systems) 182  
wall jack test, failed 99  
envelopes  
sizes supported 143  
tray supporting 144  
environmental  
Firewall  
systems) 191  
configure 118  
firewalls, troubleshoot 84  
FoIP 64  
fonts supported 141  
forwarding faxes 52  
specifications 148  
environmental sustainability  
program 158  
error correction mode 63  
error messages  
unable to activate TWAIN  
source 96  
error reports, fax 67  
EWS. See embedded web  
server  
modem and voice line,  
shared with (parallel  
phone systems) 186  
modem and voice mail,  
shared with (parallel  
phone systems) 195  
modem, shared with  
(parallel phone  
systems) 183  
monitor dialing 45, 48  
paper size 53  
parallel phone systems 174  
PBX system, set up  
(parallel phone  
systems) 179  
phone cord connection test,  
failed 100  
phone cord too short 110  
phone cord type test,  
failed 101  
poll to receive 52  
print last transaction  
details 67  
receive 50  
receive, troubleshoot 104,  
107  
redial options 62  
reduction 53  
reports 65  
G
glass, scanner  
clean 25  
load originals 18  
locating 11  
grainy or white bands on  
copies, troubleshoot 93  
graphics  
F
faded stripes on copies,  
troubleshoot 92  
incompletely filled on  
copies 93  
look different from original  
scan 97  
fax  
answer mode 60  
answering machine and  
modem, shared with  
(parallel phone  
systems) 191  
H
answering machine  
troubleshoot 110  
answering machine, set up  
(parallel phone  
systems) 190  
auto answer 60  
hardware, fax setup test 99  
head 126  
header, fax 60  
Hewlett-Packard Company  
notices 3  
HP Utility (Mac OS X)  
opening 205  
humidity specifications 148  
backup fax 51  
blocking numbers 54  
confirmation reports 66  
dial tone test, failed 102  
dial type, setting 62  
distinctive ringing setup  
(parallel phone  
systems) 180  
distinctive ringing, change  
pattern 61  
I
reprint 52  
rings to answer 60  
schedule 46  
send 44  
send, troubleshoot 104,  
106, 109  
ink cartridge access door,  
locating 12  
ink cartridges  
check ink levels 74  
locating 12  
217  
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ordering online 172  
part numbers 123, 172  
replace 74  
load media 20  
log, fax  
shared with fax and voice  
line (parallel phone  
print 67  
systems) 186  
status 123  
supported 141  
tips 73  
warranty 139  
warranty expiration  
dates 123  
yields 141  
shared with fax and voice  
mail (parallel phone  
systems) 195  
M
Mac OS  
monitor dialing 45, 48  
multi-feeds, troubleshoot 90  
Print borderless 36  
Print photos 34  
print settings 31  
Mac OS X  
HP Utility 205  
maintain  
printhead 126  
maintenance  
N
ink levels, check 74  
input tray  
networks  
advanced settings 203  
connector illustration 12  
firewalls, troubleshoot 84  
IP settings 203  
protocols supported 142  
settings, change 202  
solve problems 121  
system requirements 142  
view and print settings 203  
wireless communication  
setup 198  
capacity 144  
media sizes supported 143  
media types and weights  
supported 144  
align printhead 127  
check ink levels 74  
clean printhead 126  
diagnostic page 89, 128  
print quality report 89, 128  
printhead 126  
installation  
hardware installation  
suggestions 120  
HP software installation  
suggestions 121  
troubleshooting issues 120  
Internet Protocol  
fax, using 64  
IP address  
checking for printer 120  
IP settings 203  
replace ink cartridges 74  
manual faxing  
receive 50  
send 45, 49  
wireless settings 123  
noise information 148  
margins  
setting, specifications 145  
media  
O
OCR  
ISDN line, set up with fax  
parallel phone systems 179  
clear jams 134  
HP, order 173  
load tray 20  
selecting 17  
skewed pages 90  
specifications 143  
supported sizes 143  
troubleshoot feeding 90  
types and weights  
supported 144  
edit scanned documents 39  
troubleshoot 95  
operating environment  
specifications 148  
operating systems  
supported 142  
originals  
J
jams  
clear 134  
media to avoid 18  
paper 134, 136  
junk fax mode 54  
scan 37  
output tray  
locating 11  
media supported 145  
memory  
L
reprint faxes 52  
save faxes 51  
language, printer 141, 142  
light images, troubleshoot  
copies 92  
P
specifications 142  
missing or incorrect information,  
troubleshoot 85  
model number 123  
modem  
pages per month (duty  
cycle) 141  
paper  
scans 97  
lights, control panel 13  
line condition test, fax 103  
lines  
copies, troubleshoot 92  
scans, troubleshoot 97  
load  
photo 23  
tray 20, 22  
load cards 23  
load envelopes 22  
jams 134, 136  
size, set for fax 53  
paper-feed problems,  
troubleshoot 89  
parallel phone systems  
answering machine  
setup 190  
shared with fax (parallel  
phone systems) 183  
shared with fax and  
answering machine  
(parallel phone  
systems) 191  
countries/regions with 174  
distinctive ringing setup 180  
218  
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Index  
DSL setup 178  
Print envelopes  
Mac OS 33  
Print photos  
redial options, setting 62  
reduce fax 53  
regulatory information 149, 155  
regulatory model number 149  
replace ink cartridges 74  
reports  
ISDN setup 179  
modem and answering  
machine setup 191  
modem and voice mail  
setup 195  
modem setup 183  
modem shared with voice  
line setup 186  
Mac OS 34  
Windows 34  
print quality report 89, 128  
print settings  
print quality 87  
printer control panel  
locating 11  
confirmation, fax 66  
diagnostic 89, 128  
error, fax 67  
PBX setup 179  
fax test failed 98  
separate line setup 177  
setup types 175  
shared line setup 181  
PBX system, set up with fax  
parallel phone systems 179  
PCL 3 GUI support 141  
phone cord  
network settings 202  
scan from 37  
send faxes 45  
printer driver  
warranty 139  
printer software (Windows)  
about 205  
print quality 89, 128  
printhead 126  
reprint  
faxes from memory 52  
rings to answer 60  
S
connected to correct port  
test failed 100  
correct type test failed 101  
extend 110  
opening 205  
save  
printer status report  
information on 122  
print 123  
faxes in memory 51  
scan  
error messages 96  
from printer control panel 37  
from Webscan 38  
OCR 39  
quality 96  
scan specifications 147  
slow 94  
phone line, answer ring  
pattern 61  
phone support 79  
phone support period  
period for support 80  
phone, fax from  
receive 50  
send, 49  
photo media  
printhead  
clean 126  
printhead, align 127  
printheads  
ordering online 172  
printing  
slow, troubleshoot 84  
processor specifications 142  
pulse dialing 62  
troubleshoot 93  
scanner glass  
clean 25  
sizes supported 144  
poll to receive fax 52  
ports, specifications 141  
power  
load originals 18  
locating 11  
schedule fax 46  
send faxes  
Q
quality, troubleshoot  
copy 92  
specifications 148  
troubleshoot 83  
scan 96  
basic fax 45  
manually 49  
power input, locating 12  
print  
memory, from 46  
monitor dialing 45, 48  
schedule 46  
R
radio interference  
reducing 202  
diagnostic page 89, 128  
fax logs 67  
fax reports 65  
troubleshoot 104, 106, 109  
using the control panel 44  
send scans  
regulatory information 155  
radio, turn off 203  
receive faxes  
faxes 52  
last fax details 67  
print quality report 89, 128  
printer status report 123  
troubleshoot 82  
for OCR 39  
auto answer mode 60  
automatically 50  
blocking numbers 54  
forwarding 52  
manually 50  
polling 52  
troubleshoot 93  
serial number 123  
serial phone systems  
countries/regions with 174  
setup types 175  
settings  
Print borderless  
Mac OS 36  
Windows 35  
Print brochures  
print 32  
Print envelope 33  
rings to answer 60  
troubleshoot 104, 107  
recycle  
copy 42  
network 202  
speed, fax 63  
volume, fax 63  
print cartridges 158  
219  
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setup  
answering machine (parallel  
specifications  
acoustic emissions 148  
port connection, failed 100  
setup 197  
phone systems) 190  
answering machine and  
modem (parallel phone  
systems) 191  
computer modem (parallel  
phone systems) 183  
computer modem and  
answering machine  
(parallel phone  
electrical 148  
media 143  
telephone wall jack 99  
text  
network protocols 142  
operating environment 148  
physical 141  
processor and memory 142  
storage environment 148  
system requirements 142  
cannot be edited after scan,  
troubleshoot 95  
incompletely filled on  
copies 93  
missing from scan,  
troubleshoot 94  
splotchy on copies 93  
troubleshoot 86  
speed  
troubleshoot for scanner 94  
speed dial  
send fax 45  
status  
systems) 191  
computer modem and voice  
line (parallel phone  
systems) 186  
unclear on copies,  
troubleshoot 92  
unclear scans 97  
computer modem and voice  
mail (parallel phone  
systems) 195  
distinctive ringing 61  
distinctive ringing (parallel  
phone systems) 180  
DSL (parallel phone  
systems) 178  
network configuration  
page 123  
tone dialing 62  
tray 2  
printer status report 123  
storage environment  
specifications 148  
streaks, troubleshoot  
copies 92  
capacity 144  
media sizes supported 143  
media types and weights  
supported 144  
trays  
scan 97  
capacities 144  
fax scenarios 175  
fax, with parallel phone  
systems 174  
ISDN line (parallel phone  
systems) 179  
PBX system (parallel phone  
systems) 179  
separate fax line (parallel  
phone systems) 177  
shared phone line (parallel  
phone systems) 181  
test fax 197  
voice mail (parallel phone  
systems) 182  
voice mail and computer  
modem (parallel phone  
systems) 195  
stripes on scans,  
troubleshoot 97  
subscriber identification  
code 60  
clear jams 134  
load media 20  
locating 11  
media sizes supported 143  
media types and weights  
supported 144  
supplies  
ordering online 172  
printer status report 123  
yields 141  
paper guides illustration 11  
troubleshoot feeding 90  
troubleshoot  
support 78  
system requirements 142  
answering machines 110  
blank pages printed 85  
copy 91  
T
copy quality 92  
technical information  
copy specifications 146  
fax specifications 146  
scan specifications 147  
telephone line, answer ring  
pattern 61  
cut-off pages, incorrect text  
or graphics placement 86  
embedded web server 119  
fax 98  
fax dial tone test failed 102  
fax hardware test failed 99  
fax line test failed 103  
fax phone cord connection  
test failed 100  
fax phone cord type test  
failed 101  
fax tests 98  
fax wall jack test, failed 99  
firewalls 84  
jams, paper 136  
size  
scans, troubleshoot 97  
troubleshoot copy 91  
skew, troubleshoot  
copy 92  
print 90  
scan 96  
software  
telephone wall jack, fax 99  
telephone, fax from  
receive 50  
send 49  
temperature specifications 148  
tests, fax  
dial tone, failed 102  
failed 98  
fax line condition 103  
fax phone cord type test  
failed 101  
OCR 39  
warranty 139  
Webscan 38  
sound pressure 148  
media not picked up from  
tray 90  
hardware, failed 99  
220  
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Index  
missing or incorrect  
warranty 139  
web sites  
information 85  
multiple pages are  
picked 90  
network configuration  
page 123  
accessibility information 3, 9  
customer support 79  
environmental  
programs 158  
nothing prints 83  
paper-feed problems 89  
power 83  
order supplies and  
accessories 172  
supply yield data sheet 141  
print 82  
Webscan 38  
printer status report 122  
receive faxes 104, 107  
scan 93  
white bands or stripes,  
troubleshoot  
copies 92, 93  
scan quality 96  
scans 97  
send faxes 104, 106, 109  
skewed copies 92  
skewed pages 90  
tips 82  
Windows  
borderless 35  
print brochures 32  
Print photos 34  
troubleshooting  
print settings 30  
system requirements 142  
wireless communication  
advanced wireless  
troubleshooting 113  
basic wireless  
hardware installation  
suggestions 120  
HP software installation  
suggestions 121  
installation issues 120  
solve network problems 121  
wireless problems 112  
TWAIN  
troubleshooting 113  
radio, turn off 203  
reducing interference 202  
regulatory information 155  
set up 198  
unable to activate source 96  
U
USB connection  
port, locating 11, 12  
specifications 141  
V
vertical stripes on copies,  
troubleshoot 92  
view  
network settings 203  
voice mail  
set up with fax (parallel  
phone systems) 182  
set up with fax and  
computer modem  
(parallel phone  
systems) 195  
voltage specifications 148  
volume  
fax sounds 63  
W
wall jack test, fax 99  
221  
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