User's Manual
®
EasyCoder 3400e
Bar Code Label
Printer
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Document Change Record
This page records changes to this document. The document was originally released as version 001.
Version
Date
Description of Change
002
07/2003
Updated the user’s manual to include the EasyLAN 10i2 adapter accessory and the
EasyLAN Wireless option.
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1233*Helv Condensed Contents
Contents
Before You Begin...............................................................................................................ix
Safety Summary....................................................................................................ix
Safety Icons ..........................................................................................................ix
Global Services and Support..................................................................................x
Who Should Read This Document? .....................................................................xi
Related Documents ..............................................................................................xi
Getting Started............................................................................................................................. 1
1
2
Getting to Know Your Printer............................................................................................2
Preparing the Printer for Installation ..................................................................................3
Plugging In the Printer ..........................................................................................3
Opening the Printer...............................................................................................4
Loading Media for Fanfold Printing......................................................................5
Printing the Hardware Configuration Test Label...................................................7
What the Hardware Configuration Test Label Tells You..........................8
If a Hardware Configuration Test Label Does Not Print..........................8
Connecting the Printer to Your System ..............................................................................8
Connecting Your Printer to a PC...........................................................................9
Connecting the Printer to a PC Serial Port...............................................9
Connecting the Printer to a PC Parallel Port ............................................9
Connecting Your Printer to a Network................................................................10
Connecting the Printer to an AS/400...................................................................10
Connecting the Printer to a Mainframe...............................................................11
Cabling in Noisy Electrical Environments ...........................................................11
Configuring the Serial Port for Communications .............................................................12
Verifying Printer Communications With Your System.....................................................13
Operating the Printer ............................................................................................................. 15
Learning How to Operate the Printer ...............................................................................16
Understanding the Front Panel.........................................................................................16
Understanding the Front Panel LEDs..................................................................16
Using the Feed/Pause Button...............................................................................17
Loading Media Into the Printer ........................................................................................18
Loading Roll Media for Straight-Through Printing .............................................18
Loading Media for Self-Strip Printing .................................................................20
Loading Thermal Transfer Ribbon ...................................................................................22
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Contents*1233*
Setting the Media Sensitivity Number ..............................................................................24
Setting the MSN for Intermec Media and Ribbon...............................................26
Setting the MSN for Other Media and Ribbon ...................................................26
Communicating With the Printer.....................................................................................28
Using the PrintSet Software.................................................................................29
Using Third-Party Software.................................................................................29
Using Intermec Printer Language (IPL) Commands............................................29
Printing a Test Label ...........................................................................................29
Maintaining the Printer......................................................................................................... 31
Inspecting the Printer .......................................................................................................32
Tools for Cleaning the Printer..........................................................................................32
3
Maintenance Schedule......................................................................................................32
Cleaning the Printhead........................................................................................34
Cleaning the Printer Covers.................................................................................36
Cleaning the Drive Roller and Tear Bar...............................................................36
Cleaning the Media Guides and Media Path........................................................37
Cleaning the Label Sensors ..................................................................................38
Troubleshooting........................................................................................................................ 41
Troubleshooting Checklist................................................................................................42
Printer Operation Problems..............................................................................................42
Print Quality Problems.....................................................................................................44
Communication Problems................................................................................................45
Preventing Data Loss........................................................................................................46
4
5
Optimizing Printer Performance ..................................................................................... 47
Optimizing and Maintaining Print Quality ......................................................................48
Correcting Uneven Print Quality......................................................................................48
Adjusting the Print Darkness............................................................................................49
Adjusting the Label Mark Sensor......................................................................................50
Using the Printer Memory Efficiently...............................................................................52
How Is the Printer Storage Memory Used?..........................................................52
Making the Most of Your Memory......................................................................52
Increasing Throughput.....................................................................................................53
What Is an Image Band?......................................................................................53
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How the Image Bands Command Works ............................................................53
Optimizing Print Speed and Image Band Setting.................................................54
Using Test and Service Mode............................................................................................. 55
6
Using Test and Service Mode Procedures .........................................................................56
Printing Test Labels.............................................................................................58
Using Data Line Print .........................................................................................58
Resetting the Memory on Your Printer................................................................58
Setting Configuration Commands in Test and Service Mode ...........................................59
Setting the Number of Dot Increments ...............................................................60
Adjusting the Label Rest Point.............................................................................61
Setting Emulation Mode .....................................................................................62
Using Forms Adjust.............................................................................................63
X Forms Adjust ......................................................................................64
Y Forms Adjust.......................................................................................65
Specifications.............................................................................................................................. 67
A
Printer Specifications........................................................................................................68
Dimensions (no options installed) ..........................................................68
Electrical Requirements ..........................................................................68
Environment ..........................................................................................68
Character Sets.........................................................................................68
Communications....................................................................................68
Fonts and Graphics.................................................................................69
Media.....................................................................................................69
Printhead................................................................................................70
Printing Method.....................................................................................70
Printing Speed........................................................................................70
Ribbon ...................................................................................................70
Self-Strip (optional)................................................................................70
Printer Options ................................................................................................................71
Communication Interface....................................................................................71
EasyLAN 10i Interface ...........................................................................71
EasyLAN 10i2 Adapter...........................................................................71
EasyLAN Wireless Option......................................................................71
Twinax Interface.....................................................................................71
Coax Interface ........................................................................................71
Finishers ..............................................................................................................72
Cutter.....................................................................................................72
Batch Takeup .........................................................................................72
Self-Strip Printing...................................................................................72
Kanji/Katakana.......................................................................................72
Memory Expansion ................................................................................72
Parallel Interface Pin Descriptions ....................................................................................72
Bar Code Symbologies Supported.....................................................................................73
2D Symbologies ..................................................................................................74
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Contents*1233*
2D Stacked Symbologies ........................................................................74
2D Matrix Symbologies..........................................................................75
Character Sets............................................................................................................................. 77
B
C
International Character Sets..............................................................................................78
Advanced Character Table...................................................................................78
Emulation Mode Character Table .......................................................................78
IBM Translation Character Table........................................................................79
Code Page 850 Character Table...........................................................................80
Extended Character Sets ...................................................................................................81
Communications Reference ............................................................................................... 85
Communications Protocols ..............................................................................................86
Intermec Standard Protocol.................................................................................86
XON/XOFF Protocol (Software and Hardware Flow Control) ...........................87
XON/XOFF, No Status Protocol ........................................................................88
Polling Mode D...................................................................................................88
Multi-Drop Protocol...........................................................................................88
User-Defined Protocol.........................................................................................88
Host Requirements..............................................................................................90
Communications Boundaries...............................................................................90
Communications Interfaces ..............................................................................................90
RS-232 Serial Interface ........................................................................................90
RS-422 Serial Interface ........................................................................................91
RS-485 Serial Interface ........................................................................................91
Printer Serial Port.............................................................................................................92
Full ASCII Table........................................................................................................................... 95
Full ASCII Table..............................................................................................................96
Full ASCII Control Characters Table ...............................................................................98
D
Glossary .......................................................................................................................................... 99
Index................................................................................................................................................107
G
I
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Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Summary
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can be
damaged if you do not follow the safety warnings and cautions.
Do not repair or adjust alone
Do not repair or adjust energized equipment alone under any
circumstances. Someone capable of providing first aid must always be
present for your safety.
First aid
Always obtain first aid or medical attention immediately after an injury.
Never neglect an injury, no matter how slight it seems.
Resuscitation
Begin resuscitation immediately if someone is injured and stops breathing.
Any delay could result in death. To work on or near high voltage, you
should be familiar with approved industrial first aid methods.
Energized equipment
Never work on energized equipment unless authorized by a responsible
authority. Energized electrical equipment is dangerous. Electrical shock
from energized equipment can cause death. If you must perform
authorized emergency work on energized equipment, be sure that you
comply strictly with approved safety regulations.
Safety Icons
This section explains how to identify and understand dangers, warnings,
cautions, and notes that are in this document. You may also see icons that
tell you when to follow ESD procedures and when to take special
precautions for handling optical parts.
A warning alerts you of an operating procedure, practice, condition,
or statement that must be strictly observed to avoid death or serious
injury to the persons working on the equipment.
Avertissement: Un avertissement vous avertit d’une procédure de
fonctionnement, d’une méthode, d’un état ou d’un rapport qui doit
être strictement respecté pour éviter l’occurrence de mort ou de
blessures graves aux personnes manupulant l’équipement.
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Before You Begin
*1233*
A caution alerts you to an operating procedure, practice, condition, or
statement that must be strictly observed to prevent equipment damage
or destruction, or corruption or loss of data.
Attention: Une précaution vous avertit d’une procédure de
fonctionnement, d’une méthode, d’un état ou d’un rapport qui doit
être strictement respecté pour empêcher l’endommagement ou la
destruction de l’équipement, ou l’altération ou la perte de données.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the Intermec
web site at http://www.intermec.com, click Support, and then click
Warranty.
Disclaimer of warranties: The sample code included in this document is
presented for reference only. The code does not necessarily represent
complete, tested programs. The code is provided “as is with all faults.” All
warranties are expressly disclaimed, including the implied warranties of
merchantability and fitness for a particular purpose.
Web Support
Visit the Intermec web site at http://www.intermec.com to download
many of our current manuals in PDF format. To order printed versions of
the Intermec manuals, contact your local Intermec representative or
distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
http://intermec.custhelp.com to review technical information or to request
technical support for your Intermec product.
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Telephone Support
These services are available from Intermec Technologies Corporation.
Call 1-800-755-5505
and choose this option
Service
Description
Factory Repair and
On-site Repair
Request a return authorization
number for authorized service
center repair, or request an on-site
repair technician.
1
Technical Support
Get technical support on your
Intermec product.
2
3
Service Contract
Status
Inquire about an existing
contract, renew a contract, or ask
invoicing questions.
Schedule Site Surveys Schedule a site survey, or request
4
5
or Installations
a product or system installation.
Ordering Products
Talk to sales administration, place
an order, or check the status of
your order.
Who Should Read This Document?
The manual provides you with information about the features of the
EasyCoder® 3400e printer, and tells you how to install, configure, operate,
maintain, and troubleshoot them.
Before you install and configure the 3400e, you should be familiar with
your network and general networking terms, such as IP address.
Related Documents
The Intermec web site at http://www.intermec.com contains many of our
documents that you can download in PDF format.
To order printed versions of the Intermec manuals, contact your local
Intermec representative or distributor.
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Before You Begin
*1233*
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Getting Started
1
This chapter describes the EasyCoder® 3400e printer and explains how to
get your new printer running for the first time. This chapter covers these
topics:
• Learning about the printer
• Preparing the printer for installation
• Connecting the printer to your system
• Configuring the printer’s serial port
• Verifying printer communications with your system
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Getting to Know Your Printer
Features of your printer include:
• support for direct thermal and thermal transfer printing applications.
Chapters 1 and 2 explain how to load both types of media.
• an internal optional self-strip with integral liner takeup. See Chapter 2,
“Operating the Printer,” for more information.
• an easy-to-use software application called PrintSet. PrintSet makes
configuring your printer, downloading fonts and graphics, and printing
a test label effortless.
• minimal supervision and maintenance.
• support for user-supplied fonts. You can easily download and print user-
supplied fonts. See the PrintSet software application or the IPL
Programming Reference Manual (P/N 066396) for more information.
• support for TrueType. You can easily download and print TrueType
fonts. See the PrintSet software application or the IPL Programming
Reference Manual for more information.
• e series—IEEE 1284 parallel port. Up to 8 ips (inches per second) print
speed with selected media.
Use the following illustrations to familiarize yourself with your printer.
Media
window
Power/Data
LED
Alert LED
Power/Data
Alert
Empty/Pause
button
Media
cover
Empty/Pause
Feed/Pause
Intermec
Feed/Pause
button
3400
Media access
door
3XXXU.002
3400e front view: This illustration shows the features on the front of the 3400e.
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Darkness adjust
control
DIP switches
12345678
Optional I/O
board port
12345678
Serial communications
port
I
O
On/Off
switch
AC power cord
receptacle
Media
window
Media
cover
Parallel
port
3XXXU.003
Fanfold media
access slot
3400e back view: This illustration shows the features on the back of the 3400e.
Several options are available for use with your printer. See Appendix A,
“Specifications,” for complete descriptions of these options.
Preparing the Printer for Installation
Before connecting your printer to your data collection system, you need
to:
• plug in the printer.
• open the printer and load media.
• print a configuration test label.
Plugging In the Printer
The back of your printer contains the AC power receptacle, the serial
communications port, the On/Off switch, and two banks of DIP switches.
To plug in the printer
1 Turn the On/Off switch to the off position.
2 Make sure you set the DIP switches to their factory default settings.
Top Bank
Set switch 1 on (I). Set switches 2 through 8 off (O).
Bottom Bank
Set switches 1 through 8 off (O).
For a description of the DIP switch settings, see “Configuring the Serial
Port for Communications” on page 12.
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1
2
I
I
O
O
I
O
3
I
12345678
O
12345678
I
O
3XXXU.004
3 Plug the AC power cord into the receptacle at the rear of the printer.
Plug the other end of the power cord into a grounded wall outlet or
surge protector.
4 Turn the On/Off switch to the on position. When you power on the
printer, the Power On LED lights, the Empty/Pause LED flashes, and
the platen roller advances. The yellow Empty/Pause LED then stays on
steady because you have not loaded media yet.
Opening the Printer
You need to open the printer every time you load media or perform
maintenance procedures.
To open the printer
1 Place the fingers of your right hand between the two notches on the
lower edge of the media cover (the media cover release) and pull the
bottom of the media cover away from the base of the printer. See the
next illustration.
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3
2
Pow
er/Data
A
le
rt
Em
p
ty/P
aus
e
F
eed
/Pau
se
Intermec
3400
1
3XXXU.005
2 Grasp the front of the media cover with your left hand and lift the front
of the media cover upward to release it from the printer frame.
3 Lift the media cover away from the top of the printer.
Loading Media for Fanfold Printing
Use the sample of fanfold media provided in the Media Envelope to
complete the following procedures. In fanfold printing, you place a stack
of fanfold media at the rear of the printer and feed it into the printer
through a slot in the rear cover. Refer to Chapter 2, “Operating the
Printer,” for instructions on loading rolls of media.
To load media for fanfold printing
1 Open the printer.
2 Disengage the printhead by rotating the head lift lever clockwise until it
releases.
3 Move the supply roll retainer by turning it counterclockwise and sliding
it to the outer end of the supply roll post.
4 Place the fanfold media slightly lower than the slot in the printer back
cover. Line the (box of) fanfold media up with the label path through
the printer. Insert media through the slot at the rear of the printer and
thread it over the supply roll post. See the next illustration.
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➤
12345678
12345678
➤
➤
➤
Media access
slot
Head lift
lever
➤
I
O
Lower
media guide
Fanfold
media
Edge
guide
Supply
roll
retainer
Supply
roll
post
3XXXU.006
5 To allow easy access to the media path, pull down on the lower media
guide. Make sure that the edge guide is slid all the way to the outer edge
of the edge guide plate.
6 Insert the fanfold media through the printer mechanism as shown in the
next illustration. The front edge of the media should pass over the tear
bar and through the label dispense opening in the media cover. The
fanfold media should pass over the supply roll post.
7 Release the lower media guide and adjust the edge guide to position the
media firmly against the inside wall of the printer.
8 Slide the supply roll retainer up to the edge of the fanfold media and
turn the supply roll retainer clockwise until it locks firmly in place
securing the media against the inside wall of the printer.
9 Engage the printhead by rotating the head lift lever counterclockwise
until it locks.
10 Close the printer by reversing the directions for removing the cover.
11 Press Feed/Pause to advance one label through the printer and out the
label opening in the front cover. The printer is now ready to print the
configuration test label. The yellow Empty/Pause LED goes out.
If the yellow Empty/Pause LED does not go out, press Feed/Pause a
second time and then reload the media and try again if the Empty/Pause
LED still does not go out.
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Note: For your convenience, refer to the label with directions for loading
media. This label is located on the inside of the media cover.
Printing the Hardware Configuration Test Label
You can print the hardware configuration test label to test the printer and
make sure it is operating correctly. The hardware configuration test label
lists the printer’s configuration. Use this label for reference when installing
your printer and for verification of proper printer operation.
To print the hardware configuration test label
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while you turn the On/Off switch
to the on position. The Alert and Empty/Pause LEDs blink during the
printer self-test.
3 Release the Feed/Pause button when the media starts moving. The
printer feeds out one or two blank labels and then prints the hardware
configuration test label.
Note: This is only an example of a hardware configuration label. Your
label may not be exactly the same.
3400e Hardware Configuration
Memory Installed
: 128 kilobytes
: 805 kilobytes
: OKB
Flash Storage
Image RAM
Flash SIMM
Mileage
: 0
: 0
: 0
Inches Processed
Inches Burned
Labels Cut
Printhead
: 1792
: 2.5
: 141
Width
Dot Size
Burn Pot Setting
Hardware Options
: none
: none
: Cutter
I/O Option
Internal Option
External Option
Firmware Checksum
ROM0 (U21)
ROM1 (U9)
: 95D0
: 7331
: 067097
: 2.0
Program
Version
3XXXU.007
4 Turn the printer power off and then on. You are now ready to connect
your 3400e printer to your system.
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What the Hardware Configuration Test Label Tells You
The hardware test label provides these statistics:
• Amount of installed memory
• Amount of media printed
• Printhead configuration
• Firmware information
• Printhead alignment (the vertical lines)
If a Hardware Configuration Test Label Does Not Print
If you are unable to print a hardware configuration test label, see “Printer
Operation Problems” on page 42.
Connecting the Printer to Your System
You can connect your printer to a PC, a local area network, an AS/400 (or
other midrange computer), or a mainframe. This section tells you how to
connect your printer to any of these systems.
You can use any of these three ports on the rear of the printer:
• Serial communications port
• Parallel port
• I/O board port (if you have an adapter card installed)
Parallel port
12345678
Optional I/O
board port
12345678
Serial
communications
port
I
O
3XXXU.008
Printer ports: This illustration shows you where to connect your system to the printer.
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Connecting Your Printer to a PC
You can connect your printer to either a serial port or parallel port on your
PC. You must provide the correct cables for connecting the printer. See
the following sections for cable information. Contact your Intermec
representative for ordering assistance if you do not have the appropriate
cables.
Connecting the Printer to a PC Serial Port
To connect the printer to your PC serial port, you need a shielded EIA
RS-232, RS-422, or RS-485 electrical interface with a 25-pin D-style
subminiature connector. It must have pins on the printer end and an
appropriate serial port connector on the other end.
To connect to an IBM PC, you can use these Intermec cables:
• 25-pin printer to 25-pin serial port null modem (P/N 048668)
• 25-pin printer to 9-pin serial port null modem (P/N 048693)
You cannot order an Intermec cable for the RS-422 interface, but there is a
schematic on page 94 in Appendix C that you can use to purchase or make
your own cable. Also see Appendix C for the RS-232, RS-422, and RS-
485 serial port pin assignments.
To connect your printer to a PC serial port
1 Turn the On/Off switch to the off position.
2 Plug the 25-pin connector into the serial communications port on the
rear of the printer.
3 Plug the other end of the cable into a serial (COM) port on the PC.
4 If necessary, change the PC serial port configuration to match your
printer. See “Configuring the Serial Port for Communications” on page
12 for more information.
Connecting the Printer to a PC Parallel Port
If you are using a parallel port to communicate with your printer, you
need a parallel cable to run between the printer and the PC.
You can purchase a parallel cable from Intermec (P/N 051211) or from
your local computer store. See page 70 in Appendix A for pin descriptions
of the parallel cable connector.
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To connect your printer to a PC parallel port
1 Turn the On/Off switch to the off position.
2 Plug the parallel interface connector into the parallel communications
port on the rear of the printer.
3 Plug the other end of the cable into a parallel port on the PC.
Connecting Your Printer to a Network
You can connect the printer to Novell NetWare networks, Token Ring
networks, or other TCP/IP networks. To connect the printer to a network,
you must have a network interface adapter (for example, Ethernet). The
network interface adapter connects to the 10i port of the printer. Your
network must be able to use XON/XOFF (software and hardware flow
control) protocol.
If you need to change the printer’s communications parameters, follow the
procedures in “Configuring the Serial Port for Communications” on page
12.
Connecting the Printer to an AS/400
To connect a printer directly to an AS/400 or other midrange computer,
you need:
• a twinax adapter card.
• a twinaxial cable equivalent to IBM part number 7362267 or 7362062.
The maximum cable length for the twinax interface is 1,525 meters
(5,000 feet).
If you did not have the twinax card installed at the factory, a field service
technician can install the field installable option (P/N 056835) in the
optional I/O board port of your printer.
For help on cabling and communications, see the manual that comes with
the twinax adapter card.
Note: If you are using a midrange computer other than the AS/400, refer
to your system documentation for information on cabling and setting up
communications.
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Connecting the Printer to a Mainframe
To connect the printer directly to an IBM mainframe, you need:
• a coax adapter card.
• a coaxial cable equivalent to IBM part number 2577672 or 1833108.
The maximum cable length allowed is 1,500 meters (4,920 feet). See the
IBM specification Installation and Assembly of Coaxial Cable and Accessories,
part number GA27-2805-4, for further information.
For help on cabling and communications, see the manual that comes with
your coax adapter card.
Cabling in Noisy Electrical Environments
The items listed below create noisy electrical environments that can
disrupt data communications between your host computer and the printer:
• Large power transformers
• Large electrical motors
• Arc welders
• Motor controllers
• Switch gears
If any of these items are near your printer, you may want to try the
following suggestions to reduce the effects of electrical noise:
• Always use shielded cable. Connect the cable and shield to the metal
backshells on the cable connectors and fasten the connectors to the serial
ports using screws.
• Install ferrite cable clamps.
• Connect the printer chassis ground to the building ground. You will
find the chassis ground on the ground pin of the printer power cord.
If you need help eliminating electrical noise, ask your Intermec
representative for assistance.
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Configuring the Serial Port for Communications
You need to configure the serial port of the printer to match the
configuration of your PC or network controlling device. If the printer’s
default settings do not match, use the DIP switch settings table to
configure the serial port.
To configure the printer serial port
1 Use the following DIP switch setting descriptions and table to locate the
DIP switches you need to change to configure the serial port.
2 Use a small straight-slot screwdriver to set the appropriate DIP switches.
For example, if you want to change the media type to thermal transfer,
set DIP switch 8 on the bottom bank of switches to the on position.
3 Turn the printer power off and then on for the configuration changes to
take effect.
Note: Ignore Multi-Drop switches if you are not using a Multi-Drop
network.
DIP Switch Setting Descriptions
Parameter
Description
Baud rate
The rate, in bits per second, at which the host exchanges data
with the printer. The maximum baud rate is 115,200.
Parity
Adds one bit (1 or 0) to the character to make the sum of bits
always odd or even.
Number of Data bits The number of bits that represent the ASCII characters.
Multi-Drop address
Unique address for each device connected with Multi-Drop
protocol.
Protocol
The transmission standards for communication between the
printer and each connecting device.
XON/XOFF
The protocol that stops the host from sending data when the
printer buffer fills up and starts it again when the buffer
empties.
Media type
Enables the printer to work with either direct thermal or
thermal transfer media.
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Bottom Bank Switch Number
Top Bank Switch Number
OFF
ON
OFF
O = OFF
= ON
O = OFF
= ON
1
1
2
3
4
5
6
7
8
1
ON
1
2
3
4
5
6
7
8
Baud Rate Selection
115200
57600
Multi-Drop Address Selection
1
O
1
O
1
1
1
O
O
O
1
1
1
1
O
O
O
O
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
O
1
O
O
O
O
1
1
1
1
O
O
O
O
1
1
1
1
O
O
O
O
1
1
1
1
O
O
O
O
1
1
1
1
O
O
O
O
O
O
O
O
1
1
1
1
1
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
1
1
1
1
1
1
1
1
1
*
A
B
C
D
E
F
38400
19200
1
9600
O
O
1
O
1
4800
1
2400
G
H
I
1200
1
O
O
1
Parity Selection
Even*
Odd
None
J
O
1
O
O
O
1
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
0
1
O
O
1
1
1
1
Number of Data Bits
7 Bit*
8 Bit
O
1
1
O
O
1
O
O
O
O
O
O
O
O
1
1
1
1
1
Reserved
O O
1
O
O
1
Default settings are noted with an*
1
O
O
1
1
1
1
1
1
1
1
1
1
2
3
4
O
O
1
1
1
1
1
5
Protocol Selection
O
1
XON/XOFF
*
Intermec Protocols
XON/XOFF Selection
O
1
No Status Response
*
With Status Response
Media Type
O
1
Direct Thermal
*
Thermal Transfer Ribbon
Default settings are noted with an*
3400U.020
DIP switch settings: These charts illustrate the settings for the DIP switches on the top
and bottom banks. For a description of each setting, see the DIP Switch Settings
Descriptions table on page 12.
Verifying Printer Communications With Your System
After connecting the printer to your system, you need to test
communications. The easiest way to test communications is to set the
printer to Data Line Print mode, which is part of Test and Service mode,
and send a character string down from your system.
To verify communications with your system
1 If you have just printed a configuration test label, you are already in
Data Line Print mode. Go to Step 5.
2 Turn the On/Off switch to the off position.
3 Press and hold the Feed/Pause button while you turn the On/Off switch
to the on position. The printer prints the hardware configuration test
label.
4 Release the Feed/Pause button. You are now in Data Line Print mode.
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5 Transmit at least four characters from your system.
At this point, the printer does not attempt to interpret any printer
commands, but simply prints each character with its hexadecimal
equivalent underneath.
Note: An example of using DOS to verify printer communications
follows this procedure.
6 To enter normal Print mode, turn the printer power off and then on
again.
If this procedure does not work, make sure that the DIP switches match
the serial port configuration of the system and that you have the printer
cable securely plugged into the correct port of your system.
If you receive a write fault error, your cabling may not be correct. See
“Connecting the Printer to Your System” on page 8 for more information.
Note: Please refer to your host computer user’s manual and the IPL
Programming Reference Manual for information on downloading
commands.
Example of Using DOS to Verify Printer Communications
1 At the DOS prompt, type this command and press Enter:
MODE COM1 96,E,7,1,N
2 Type these command lines and press Enter:
COPY CON COM1
ABCDEF^Z
where:
COPY CON COM1 has the PC copy the following information to the
COM1 port.
ABCDEF are random characters entered at the host.
^Z (Ctrl-Z) Enter sends the information to the printer.
The printer will print these characters:
3XXXU.021
Note: If you are using a different platform to communicate with your
printer, please refer to your host computer user’s manual and the IPL
Programming Reference Manual for help downloading commands.
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Operating the Printer
2
This chapter describes how to use the printer. This chapter covers these
topics:
• Understanding the front panel
• Loading roll media and media for self-strip printing
• Loading thermal transfer ribbon
• Setting the media sensitivity number
• Communicating with the printer
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Learning How to Operate the Printer
To operate the printer, you need to understand:
• how light emitting diodes (LEDs) help you monitor the status of the
printer and the various tasks the Feed/Pause button performs.
• how to load roll media, thermal transfer ribbon, and the procedure for
using the self-strip option.
• how to optimize print quality and print speed.
• different methods for transferring information from the host to the
printer and from the printer to the host.
Understanding the Front Panel
Use this section to understand the function of the front panel LEDs and
the Feed/Pause button.
Power/Data
Alert
Empty/Pause
Feed/Pause
3XXXU.024
Front panel: This illustration shows the front panel LEDs and the Feed/Pause button.
Understanding the Front Panel LEDs
You can use the front panel LEDs to monitor the status of the printer and
troubleshoot the printer.
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LED
State
Indication
Power/Data
Off
On
Flashing
Power off
Power on
Receiving data
Power/Data
Alert
Green LED
Orange LED
Yellow LED
Off
Flashing
On
Printing or idle
Over-temperature
System fault
Alert
Empty/Pause
Off
Flashing
On
Printing or idle
Paused
Media fault
Empty/Pause
Feed/Pause
3440U.012
LED states: This illustration shows what each LED state indicates.
LED States for Problems
Problem
LED State
Over-Temperature
If the printer overheats, the Alert LED flashes and the printer
stops. Do not try to troubleshoot or adjust the printer—just allow
the printer enough time to cool down and it will resume operation
on its own.
Media or System
Faults
If the Empty/Pause or the Alert LED remains on, your printer is
experiencing a media or system fault. For help, see Chapter 4,
“Troubleshooting.”
Using the Feed/Pause Button
The Feed/Pause button, located on the front of the printer, performs
several functions depending on the mode of the printer.
Feed/Pause Button Functions
Printer Mode You Want To
What to Do
Idle
Feed out one label or Press and release the Feed/Pause button.
a minimum specified
amount of media.
Continuously feed
media.
Press and hold the Feed/Pause button.
When you release the button, the media
stops feeding.
Take the printer
offline.
Press the Feed/Pause button twice. Press
the button again to bring the printer
online.
Printing
Pause the printer.
Press and release the Feed/Pause button.
Press and release the button again to
resume printing.
Cancel the current
print job.
Press and hold the Feed/Pause button
until the printer stops printing.
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Feed/Pause Button Functions (continued)
Printer Mode You Want To
What to Do
Turned on for Print the hardware
Press and hold the Feed/Pause button.
See “Printing the Hardware
the first time
configuration label.
Configuration Test Label” on page 7 for
more information.
Loading Media Into the Printer
You can load media into the printer in three different ways:
• Straight-through printing with roll media
• Self-strip printing with roll media (optional)
• Fanfold printing (see page 5)
You can load media with the printer power turned on or off. The
following procedures for loading media assume that you have turned the
printer on.
Loading Roll Media for Straight-Through Printing
In straight-through printing, you load a roll of media on the supply roll
post and feed it straight through the printer mechanism and out the front
of the printer. As the printer completes the printing of individual labels,
you can remove them from the roll by pulling them down across the tear
bar.
Note: This procedure covers how to load media for straight-through print
mode using a roll of direct thermal or thermal transfer label media. The
default setting for the printer is direct thermal mode; use PrintSet to
change the printer to thermal transfer mode.
Note: You should find a small label with a three-digit sensitivity number
printed on it attached to your roll of media or a 15-digit number stamped
on the side of the media roll (Intermec media only). Save this information.
You will need it to set the correct media sensitivity number. See “Setting
the Media Sensitivity Number” on page 24 for help.
To load the media
1 Raise the printhead by rotating the head lift lever clockwise until the
printhead disengages.
2 Turn the supply roll retainer counterclockwise to release it, and then
slide it to the outer end of the supply roll post.
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If you are replacing the empty media roll with a new roll of the same
width, you do not need to adjust the edge guide or the supply roll
retainer.
3 Place the media roll on the supply roll post and position it firmly against
the printer.
If you are using a narrow roll of media, less than 7.62 centimeters
(3 inches), insert the media support between the roll of media and the
supply roll retainer before securing it.
Upper
media guide
Head lift
lever
Media
Media roll
Media
backing
Supply roll
post
Supply roll
retainer
Media
support
Edge
guide
3XXXU.026
Lower
media guide
4 Slide the supply roll retainer up to the edge of the media roll and turn
the supply roll retainer clockwise to secure.
5 Pull down on the lower media guide to allow easy access to the media
path. Make sure that the edge guide slides all the way to the outer edge
of the lower media guide.
6 Insert the label stock through the printer mechanism as shown. Make
sure the label passes between the upper and lower media guides. The
front edge of the media should pass over the tear bar and out the front
of the printer.
7 Release the lower media guide and adjust the edge guide to position the
media firmly against the inside wall of the printer.
If you are using thermal transfer media, refer to “Loading Thermal
Transfer Ribbon” on page 22 before you finish performing this
procedure.
8 Lower the printhead by rotating the head lift lever counterclockwise
until it locks.
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9 Use PrintSet, your third-party software, or the IPL command set to
configure the printer for the kind of media you are using (continuous or
mark label). Refer to the PrintSet online help, your third-party
documentation, or the IPL Programming Reference Manual for help.
10 Press Feed/Pause to advance several inches of media through the printer
and out the label opening in the front cover. Your printer is now ready
to print labels.
Note: Refer to the label located on the inside of the media cover for
directions on loading media. For your convenience, you may want to refer
to it when loading media in the future.
Loading Media for Self-Strip Printing
Use self-strip printing in applications where you want to apply labels to a
surface immediately. After printing a label, the printer prints out the label
with the backing removed. The rewinder hub collects the backing after it
passes over the self-strip assist roller. The rewinder hub can hold the
backing from an entire roll of media.
Note: You should find a small label with a three-digit sensitivity number
printed on it attached to your roll of media or a 15-digit number stamped
on the side of the media roll. Save this information. You will need it to set
the correct media sensitivity number. See “Setting the Media Sensitivity
Number” on page 24 for help.
To load self-strip media
1 Raise the printhead by rotating the head lift lever clockwise until the
printhead disengages.
2 Turn the supply roll retainer counterclockwise to release it and slide it
to the outer end of the supply roll post. Turn it clockwise to lock it in
place.
3 Place the media roll on the supply roll post and position it firmly against
the inside wall of the printer.
4 Turn the supply roll retainer counterclockwise and slide it up to the
edge of the media roll. Turn the supply roll retainer clockwise to secure.
Note: If you are using a narrow roll of media, less than 7.62 centimeters
(3 inches), insert the media support between the roll of media and the
supply roll retainer before securing it.
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Media roll
Supply roll
Power/Data
Alert
retainer
➤
Empty/Paus
Supply roll
post
e
Fe
ed/Pause
Intermec
n
t
e
r
Media
m
e
c
3440
➤
support
➤
Media
liner
Upper
media
guide
➤
Lower media
guide
Edge
guide
Rewinder
hub
Media
access door
Head lift
lever
Rewinder
clasp
Self-strip
assist roller
3XXXU.027
5 Unscrew the edge guide and slide it to the outer edge of the lower media
guide. Screw it in place.
If you are replacing the empty media roll with a new roll of the same
width, you do not need to adjust the edge guide.
6 Pull down on the lower media guide to allow easy access to the media
path.
7 Unroll several inches of media, insert it between the upper media guide
and the lower media guide, and out the front of the printer.
8 Release the lower media guide and adjust the edge guide to position the
media firmly against the inside wall of the printer.
9 Pull out 25.4 to 30.48 centimeters (10 to 12 inches) of media and
remove the exposed labels from the media liner.
10 Open the media access door and thread the media liner under the self-
strip assist roller and over the rewinder hub in a clockwise direction.
11 Remove the rewinder clasp from the rewinder hub and wind
approximately 5.08 centimeters (2 inches) of media liner clockwise over
the rewinder hub.
12 Secure the media to the rewinder hub by snapping the rewinder clasp
onto the rewinder hub. Turn the rewinder hub clockwise to remove all
slack from the media liner between the tear bar and the rewinder hub.
13 Close the media access door.
14 Rotate the head lift lever counterclockwise until it locks.
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15 Use PrintSet, your third-party software, or the IPL command set to
enable self-strip and the label taken sensor. Refer to the PrintSet online
help, your third-party documentation, or the IPL Programming
Reference Manual for help.
16 Press the Feed/Pause button to advance a label through the printer.
Grasp the leading edge of the label where it has separated from the
backing and pull it away from the printer.
17 Replace the printer cover. The printer is now ready to print labels.
Loading Thermal Transfer Ribbon
If you plan to use thermal transfer mode, you must install a thermal
transfer ribbon (TTR) to print in thermal transfer mode.
Note: Save the packaging that your ribbon came in. Attached to the
ribbon packaging is a small label with a three-digit sensitivity number
printed on it (Intermec ribbon only). You need this information to set the
correct media sensitivity number. Refer to the next section “Setting the
Media Sensitivity Number” for more information.
The core of your thermal transfer ribbon is either made of cardboard or
plastic. You need to use the correct core-locking brackets for your ribbon
core. The printer ships from the factory with the cardboard core-locking
brackets already attached.
Note: If you do not use the correct core-locking brackets, you may
experience printing problems or possible damage to the printer.
To change the cardboard core-locking brackets to plastic core-locking brackets
1 Pull up on the middle of the cardboard core-locking bracket (P/N
065375), while pushing down on one end with your index finger, until
the end of the bracket is free of the ribbon hub.
Core-locking
bracket
44XXU029.eps
Bracket slot
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2 Remove the other end of the bracket from the ribbon hub.
3 Slide one end of the plastic core-locking bracket (P/N 066792) into a
bracket slot on the ribbon hub.
4 Lift up on the middle of the bracket and use your index finger to slide
the other end of the bracket into the remaining bracket slot on the
ribbon hub.
To load thermal transfer ribbon
1 Raise the printhead by rotating the head lift lever clockwise until the
printhead disengages.
2 Place the empty ribbon core that came with the printer onto the ribbon
rewind hub.
3 Detach the leader from the new thermal transfer ribbon roll and unwind
the end of the ribbon approximately 20.32 centimeters (8 inches). The
edge of the ribbon has a leader (with an adhesive strip on the leader
edge) for guiding the ribbon through the printhead mechanism.
4 Slide the roll of thermal transfer ribbon onto the ribbon supply hub
with the ribbon roll winding clockwise.
Empty ribbon
core
Thermal transfer
ribbon
Power/Data
Alert
Empty/Pause
Fe
ed/Pause
Intermec
n
t
e
r
m
e
c
3440
Ribbon supply
hub
Upper media
guide
Ribbon rewind
hub
Head
lift lever
TTR assist
roller
3XXXU.028
Printhead
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5 Route the ribbon leader through the printer mechanism as shown in the
previous illustration.
Note: Make sure the ribbon runs above the upper media guide. The
shiny side of the ribbon must come in contact with the printhead.
6 Attach the leader from the new thermal transfer ribbon roll to the
empty ribbon core using the adhesive strip on the leader edge.
7 Wind the ribbon rewind hub clockwise until the ribbon runs smoothly
through the printhead mechanism and the leader moves past the
printhead.
8 Rotate the head lift lever counterclockwise until it locks.
9 Enable thermal transfer printing by setting DIP switch 8 on the bottom
bank of switches to the on position. For help, see “Configuring the
Serial Port for Communications” on page 12.
10 Press the Feed/Pause button to advance the ribbon through the printer.
11 Close the printer. The printer is now ready to print.
Note: When replacing the thermal transfer ribbon roll in the future, use
the empty ribbon supply core as the new rewinder core.
Setting the Media Sensitivity Number
Media sensitivity is important because you use it to optimize print quality
and print speed. The three-digit media sensitivity number (MSN) specifies
the amount of heat required by the printhead to image a label. The
amount of heat that each roll of media or ribbon requires is unique due to
different chemistries and manufacturing processes. Intermec has developed
heating schedules (the amount of heat required to image a label) to
produce the highest possible print quality for Intermec media and ribbon
combinations on Intermec printers.
Look for the three-digit MSN on:
• the side of the media roll. Use the last three digits (140 in the example)
of the 15-digit number stamped on the roll for the MSN.
• a small label attached to the roll of media.
• a small label attached to the plastic bag of your ribbon roll. Your label
may be different than this example, but it will contain the sensitivity
number.
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120066102605140
SENSITIVITY NUMBER
5✩7
3XXXU.029
Media sensitivity number: This illustration shows you where to find the media
sensitivity number. Note that some ribbon rolls have the media sensitivity number
printed inside of the core.
Use this three-digit number to optimize print quality and print speed on
your printer. You can achieve the best print quality on the printer by using
only Intermec ribbon and media products. The default sensitivity setting
for thermal transfer media is 567. For direct thermal media, the default
sensitivity setting is 470.
Use the PrintSet software, your third-party software, or the IPL command
set to change the MSN. If you want to see the current sensitivity setting of
your printer, print out a software configuration label.
To print a software configuration label
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while turning the printer on. The
printer prints out a hardware configuration label.
3 Set the DIP switches to print out the software test label.
Top Bank
Set switches 1 through 6 and 8 off. Set switch 7 on.
Set switches 1 through 8 off.
Bottom Bank
4 Hold the Feed/Pause button down for 1 second. The printer prints out
the software configuration label.
5 Return the DIP switches to their original settings.
6 Turn the printer power off and then on.
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Setting the MSN for Intermec Media and Ribbon
For direct thermal media, use the three-digit sensitivity number located on
the roll of media to set the sensitivity number. You can also use the values
from the tables in the next section.
For thermal transfer media, you need to look in two places to determine
the sensitivity number. The sensitivity number on each roll of thermal
transfer media or ribbon has an asterisk (*) in place of one of the digits.
On thermal transfer media, the rating contains the first and second digits,
with an asterisk in place of the third digit. The number on the ribbon has
the first and third digits, with an asterisk in place of the second digit.
To optimize the sensitivity number for thermal transfer media, you
combine the digits as in this example.
Example: Optimizing the Sensitivity Number
Sensitivity
Number
Media or Ribbon
Description
Thermal transfer media
56*
The asterisk reserves the third digit to
identify the ribbon’s sensitivity number.
Thermal transfer ribbon 5*7
567
The asterisk reserves the second digit to
identify the media’s sensitivity number.
Optimized sensitivity number
Setting the MSN for Other Media and Ribbon
If you are not using Intermec media and ribbon, or you misplaced your
packaging with the three-digit sensitivity number label on it, you can set
the approximate sensitivity number. The first column of the Direct
Thermal and Thermal Transfer Media Sensitivity Settings tables list the
approximate sensitivity settings. To achieve acceptable print quality, enter
the three-digit MSN (for example, 800).
If you are unsure of how to set the MSN, start with the highest setting,
which provides the lowest energy (800 for thermal transfer and 700 for
direct thermal), and work your way down until you achieve the best print
quality. You can also use PrintSet’s Print Quality Wizard to help achieve
print quality.
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Direct Thermal Media Sensitivity Settings
Approximate
Sensitivity
Numbers
Maximum
Recommended
Print Speed
Sensitivity
Setting
Direct Thermal Media
700 Series High
Sensitivity
720
Duratherm Lightning
Plus - 2
8
400 Series
Medium
480
Duratherm Lightning
IR Tag
5
Sensitivity
470
460
450
Duratherm Lightning - 1
European IR
5
5
5
Duratherm Lightning
IR Labels - 1
440
420
European Thermal
5
5
Duratherm Lightning
Labels - 1
100 Series Low
Sensitivity
180
Duratherm II - 1
3
170
160
140
130
864
European Tag
3
3
3
3
8
Duratherm II Tag
European Top
Duratherm II - 2
800 Series High
European
Sensitivity (Paper)
Uncoated/Standard - 1
854
834
687
Duratran TTR Paper
Labels/Standard - 1
6
6
6
Duratran TTR Paper
Tags/Standard - 1
600 Series
Medium
Duratran TTR Polyester
1/Premium - 7
Sensitivity (Paper)
677
633
627
623
Duratran Syntran/
Premium - 7
6
8
8
6
European
Polyethelene/Premium
Duratran
Kimdura/Premium - 7
Duratran
Kimdura/Premium
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Thermal Transfer Media and Ribbon Sensitivity Settings
Approximate
Sensitivity
Numbers
Maximum
Recommended
Print Speed
Sensitivity
Setting
Direct Thermal Media
500 Series
Medium
Sensitivity (Paper)
567
Duratran II-1/Premium - 7
8
4
565
European Premium
Paper/Premium
563
533
527
Duratran II-1/Premium
European Tag/Premium
7
6
6
Duratran II Tag - 7
mil/Premium - 7
513
369
European Coated/Premium
6
5
300 Series Low
Sensitivity
(Plastic)
Super Premium Poly./Super
Premium - 3
366
238
Super Premium Poly./Super
Premium - 7
5
3
200 Series Low
Sensitivity
(Kapton)
Gloss Polyimide
(Kapton)/Gloss Super
Premium
236
226
222
Gloss Polyimide
(Kapton)/Super Premium-7
3
3
3
Matte Polyimide
(Kapton)/Super Premium-7
Matte Polyimide
(Kapton)/Matte Super
Premium
Communicating With the Printer
You are now ready to print labels by downloading data from the host to
the printer. Downloading is the universal term used to describe the transfer
of information from the host to any connected peripheral device, such as
your printer. When you transfer data from your printer to the PC or host,
you are performing a process called uploading.
You can use several methods to download information in your data
collection system. The next sections describe different ways to
communicate with the printer.
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Using the PrintSet Software
Use the PrintSet application software to easily configure your printer from
your PC. You can upload the current configuration settings, modify them,
and then download them to your printer.
PrintSet also lets you:
• download graphics and fonts.
• print test labels using resident fonts, user-defined bitmap graphics, or
resident bar code symbologies.
• allocate printer memory.
• download configuration files to multiple printers.
• use flash-based firmware (e series).
For help using PrintSet, refer to the online help portion of the application
software.
Using Third-Party Software
You can use third-party software to set many of the printer parameters.
You can configure the parameters that your software does not set by using
the printer command set or the configuration DIP switches.
Use your third-party software to create label formats and convert graphics
into a user-defined character (UDC) format that the printer can interpret.
Refer to your third-party documentation and the IPL Programming
Reference Manual (P/N 066396) for more information.
Using Intermec Printer Language (IPL) Commands
You can create labels by downloading formats (designs) and data with IPL
commands. You can use the printer to perform any function or activate
any feature of the printer except for those features or functions that you set
with the DIP switches. See the IPL Programming Reference Manual for
more information.
Printing a Test Label
If you would like to test your communications by downloading a label,
follow the example below. Use the PrintSet application software to send a
test label to the printer. This example assumes that your printer is
communicating with a PC and that the printer is correctly loaded with
media.
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To print the test label
1 Start PrintSet on your PC.
2 From the Options menu, choose Test Print.
3 Select the Test Label option button.
4 Select either the Text or the Bar Code option button.
If you select to print text, you can choose any font in the Select Printer
Font list box.
If you select to print a bar code, you can choose any symbology in the
Select Symbology list box.
5 Choose Print. Your attached printer prints a test label.
For example, if you chose to print a bar code with the Code 39
symbology, your printer prints a label similar to this one:
*0123456789*
*0123456789*
3XXXU.030
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Maintaining the Printer
3
This chapter explains how to clean and maintain the printer. Even though
the printer can withstand harsh environments, you must clean it on a
regular basis to maximize performance. It is very important to perform the
maintenance procedures if you expose the printer to dirt or debris. This
chapter covers these topics:
• Inspecting the printer
• Tools for cleaning the printer
• Maintenance schedule
• Cleaning the printhead
• Cleaning the printer covers
• Cleaning the drive roller and tear bar
• Cleaning the media guides and media path
• Cleaning the label sensors
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Inspecting the Printer
Inspect the printer and the rest of your data collection system equipment
on a regular basis. Your inspection should include the following:
• Make sure you have properly grounded the printer.
• Inspect the work environment. Large electric motors, welders, and
switching equipment can affect printer performance.
• Keep the printer away from liquids.
• Check the data collection network regularly for loose wires or poorly
installed connections. Be sure to replace corroded wires.
Tools for Cleaning the Printer
To clean the printer safely and effectively, use the following items:
• Isopropyl alcohol
• Cotton swabs
• Clean lint-free cloth
• Vacuum cleaner
• Soapy water/mild detergent
• Cleaning card (P/N 1-110501-00)
The following procedures explain how to access the printer parts and clean
them without causing any harm to the printer or yourself.
Maintenance Schedule
Clean your printer regularly to maintain the quality of your labels and
extend the life of your printer. This table contains suggestions for cleaning
the printer. Use the illustration on the next page to locate the parts you
need to clean.
Printer Maintenance Schedule
Printer Component
Maintenance Period
Thermal printhead
Inspect after every roll of media or ribbon. Clean
after every roll, or 15,240 centimeters (6,000
inches), of media or more often if necessary.
Printer Cover
Clean as necessary.
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Printer Maintenance Schedule (continued)
Printer Component
Maintenance Period
Drive roller and tear bar
Media path (not shown)
Edge guide
Clean after every five rolls of media. If you are
using hi-tack adhesive, you must clean after every
roll of media. If you are using tag stock or
continuous media, you may want to clean after
every five rolls of media or as necessary. Clean
more often in environments that are harsh or
dusty.
Upper media guide
Lower media guide
Thermal transfer ribbon
(TTR) assist roller
Self-strip roller
Label gap sensor (not shown)
Label mark sensor (not shown)
Label taken sensor
Pinch roller
TTR assist
roller
Power/Data
A
lert
E
m
pty/P
ause
F
e
ed/P
ause
Label taken
sensor
Intermec
n
t
e
r
m
e
c
3400
Tear bar
Upper media
guide
Drive
roller
Lower media
guide
Edge
guide
Pinch
roller
Thermal
printhead
Self-strip
roller
3XXXU.032
Printer parts: This illustration shows the printer parts that need to be cleaned. For a
maintenance schedule of each part, see the Printer Maintenance Schedule table on
page 32.
Switch off the printer power and remove the power cord before
cleaning any part of the printer.
Avertissement: Mettez l’imprimante hors tension et débranchez le
câble d’alimentation avant de nettoyer une parte de l’imprimante.
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Cleaning the Printhead
In order for the printhead to provide good print quality, it must maintain
close contact with the media. Therefore, cleaning media debris from the
printhead is very important. Clean after every roll, or 15,240 centimeters
(6,000 inches), of media or when necessary. There are two ways to clean
the printhead:
• Use the cleaning card.
• Use a cotton swab and isopropyl alcohol.
Do not use sharp objects such as knives or screwdrivers to scrape the
printhead clean. Cleaning with sharp objects will damage the
printhead. Clean with only a cotton swab, or a clean, lint-free cloth or
tissue damp with isopropyl alcohol.
Attention: N’utilisez pas d’objets pointus tels que couteaux ou
tournevis pour nettoyer la tête d’imprimante. Nettoyer avec des objets
pointus endommagera la tête d’imprimante. Nettoyez-la seulement
avec de la ouate ou avec un linge propre et libre de peluches, humecté
avec de l’alcool d’isopropyl.
To clean the printhead using the cleaning card
1 Turn off the printer and remove the power cord.
2 Remove the media cover.
3 Disengage the printhead by rotating the head lift lever clockwise until
the printhead releases. This raises the printhead so that you can clean it.
4 Remove the media and ribbon.
5 Open pouch and remove cleaning card.
6 Insert cleaning card into the printer following the media path.
Head lift
Upper
lever
media guide
Cleaning
card
Label
gap
sensor
Lower
media guide
44XXU030.eps
Edge
guide
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7 Engage the printhead by rotating the head lift lever counterclockwise
until it locks in place.
8 Use one hand to hold the printer and use the other hand to pull the
cleaning card forward until you have pulled the entire card through the
media path.
9 Repeat Steps 6 through 8.
10 Dispose of the cleaning card properly.
11 If you are finished cleaning, replace the media cover.
To clean the printhead using a cotton swab and isopropyl alcohol
1 Turn the On/Off switch to the off position and remove the power cord.
2 Remove the media cover.
3 Rotate the head lift lever clockwise until the printhead releases. Rotating
the head lift lever raises the printhead to allow for cleaning.
4 Remove the media and ribbon (if necessary).
5 Use a cotton swab moistened with alcohol to remove any dirt, adhesive,
or debris from the print surface on the bottom of the printhead.
Ribbon
supply
hub
Ribbon
rewind
hub
Supply
roll
post
Power/Data
Alert
Empty/Pause
F
eed/Pause
Intermec
n
t
e
r
m
e
c
3400
Head
lift
lever
3XXXU.033
Printhead
6 Wait 5 to 10 seconds for the print surface to dry. Replace the media and
ribbon.
7 Engage the printhead by rotating the head lift lever counterclockwise
until it locks in place.
8 If you are finished cleaning, replace the media cover.
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Cleaning the Printer Covers
Use a general purpose cleaner (soapy water/mild detergent) to clean the
printer covers. Do not use abrasive cleansers or solvents. Be sure to clean
the transparent panel on the media cover so that the media supply inside
the printer is visible when you close the cover.
Cleaning the Drive Roller and Tear Bar
Cleaning the drive roller and tear bar preserves print quality by
maintaining close contact between the media and the printhead.
To clean the drive roller and tear bar
1 Turn the On/Off switch to the off position and remove the power cord.
2 Remove the media cover.
3 Rotate the head lift lever clockwise to release the printhead.
4 Remove the media and ribbon (if necessary).
5 Clean the drive roller by using a cloth dampened with isopropyl alcohol.
Move the cloth over the drive roller in a side-to-side motion as shown.
Make sure to rotate the roller so that you can clean all areas.
Note: Rotating the TTR assist roller toward you enables you to clean
the entire drive roller surface.
TTR assist
roller
Power/Data
A
lert
Em
pty/P
t
Head lift
lever
Drive
roller
Tear
bar
3XXXU.034
6 Clean both sides of the tear bar with a cloth dampened with isopropyl
alcohol. Remove all traces of dust, paper, and adhesive.
7 Replace the media and ribbon.
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8 Engage the printhead by turning the head lift lever counterclockwise
until the printhead locks.
9 If you are finished cleaning, replace the media cover.
Cleaning the Media Guides and Media Path
You should clean the media guides and media path regularly to keep debris
off the media surface and printhead where irregularities can spoil print
quality or damage the printhead. Cleaning the guides also prevents the
media from skewing or improperly tracking as it travels through the paper
path which can result in smeared images and print off the side of the label.
Always clean the media guides immediately after a label jam in the printer.
To clean the media guides and media path
1 Turn the On/Off switch to the off position and remove the power cord.
2 Remove the media cover.
3 Remove the media and ribbon (if necessary).
4 Pull down on the lower media guide to open up the media path.
Power/Data
Alert
Empty/Pause
F
eed/Pause
Intermec
n
t
e
r
m
e
c
3400
Upper media
guide
Lower
media
guide
Media
path
3XXXU.035
5 Use the cloth moistened with isopropyl alcohol to clean the upper and
lower media guides. Be sure to remove all traces of debris. Release the
lower media guide.
6 Remove all traces of dust, paper, and adhesive from the media path with
a soft bristle brush or vacuum.
7 Replace the media and ribbon.
8 If you are finished cleaning, replace the media cover.
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Cleaning the Label Sensors
Three label sensors on the printer require regular cleaning:
• Label taken sensor
• Label mark sensor
• Label gap sensor
To clean the label sensors
1 Turn the On/Off switch to the off position and remove the power cord.
2 Remove the media cover.
3 Rotate the head lift lever clockwise to release the printhead. Rotating the
head lift lever raises the printhead to allow access to the label mark
sensor.
4 Remove the media and ribbon (if necessary).
5 Clean the label taken sensor with a cotton swab moistened with
isopropyl alcohol.
Label taken
sensor
Cotton
swab
Label mark
sensor
Drive
roller
Upper media
guide
(underside)
Cleaning
brush
Lower
media guide
Label gap
sensor
3XXXU.036
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6 Pull down on the lower media guide to expose the label gap sensor.
Using a cleaning brush or vacuum, remove all debris and dust from the
label gap sensor.
7 Clean the label gap sensor with a cotton swab and alcohol.
8 Replace the media and ribbon.
9 Engage the printhead by rotating the head lift lever counterclockwise
until it locks in place.
10 Replace the media cover.
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Troubleshooting
4
This chapter provides some hints for troubleshooting error messages that
the printer sends to the host and problems you may experience with the
printer. This chapter covers these topics:
• Troubleshooting checklist
• Printer operation problems
• Printer quality problems
• Communication problems
• Preventing data loss
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Chapter 4— Troubleshooting
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Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh
conditions, you may still encounter a printer operation, print quality, or
communication problem at some time. You can easily fix most of the
errors you encounter and consequently not delay operation of the printer
for very long.
To troubleshoot your printer
1 First try cleaning the printer components and checking all of the
connections. See Chapter 3, “Maintaining the Printer,” for details.
2 If cleaning the printer and checking the connections does not solve the
problem, use the following tables to locate the symptom. Follow the
solution in the table to fix your problem.
If you receive an error message, refer to the IPL Programming Reference
Manual (P/N 066396) for a complete list of error messages and their
solutions.
If the problem persists, contact your Intermec Customer Service
Representative (1-800-755-5505) from North America. If you are an
international customer, contact your local Intermec representative.
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the
next table.
Printer Operation Problems
Symptom
Possible Causes
Solution
No power or loss of power. The AC power cable is damaged or
disconnected.
Make sure the power cable is plugged in to
both the printer and an outlet or power strip.
Replace the cable if damaged.
Printer circuit breaker tripped.
Turn the printer off, and then back on again.
Labels stop feeding
through the printer.
Printer is out of media.
Load new media. For help, see “Loading
Media Into the Printer” on page 18.
The label stock is loaded incorrectly.
Check the media path. For help, see “Loading
Media Into the Printer” on page 18.
The printer is set for continuous label Use PrintSet to check the configuration
stock.
settings. If the settings are incorrect, use
PrintSet to change the settings.
Media is sticking to the paper path.
Clean any extraneous material from the paper
path and clean the path thoroughly. Refer to
Chapter 3, “Maintaining the Printer.”
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Printer Operation Problems (continued)
Symptom
Possible Causes
Solution
Printer slows down.
The image bands or print speed is
incorrectly set.
Use PrintSet to change the image bands or
print speed settings.
The printer has aborted and reset the
print speed and image bands.
Use PrintSet to change the image bands or
print speed settings.
Labels stick to door or fail
to strip.
The self-strip roller is dirty.
Clean the self-strip roller. See Chapter 3,
“Maintaining the Printer.”
The Alert LED flashes and Printhead has overheated.
printing stops.
Leave printer alone until it has time to cool
down. It will resume printing on its own.
Media fault.
The printhead is up.
Make sure the printhead is down. The head
lift lever should be straight up and down.
Press the Feed/Pause button to resume
printing.
Sensor type set incorrectly.
Configure the printer for the correct sensor
for the Print mode you are using. You can
enable self-strip and other Print modes
from PrintSet.
The media is incorrectly loaded.
The media is incorrectly loaded.
Try reloading the media. For help, see
“Loading Media Into the Printer” on page
18.
Test configuration label
does not print.
Try reloading the media. For help, see
“Loading Media Into the Printer” on page
18.
The printer is configured for self-strip
media.
Set the printer to the default configuration
using the DIP switches. For help, see
“Plugging In the Printer” on page 3.
Media fault.
Remove media from under the label taken
sensor.
Printer is not
Corrupt or incorrect information in
printer memory.
Reset the memory to return the printer to
its default configuration. For help, see
“Resetting the Memory on Your Printer”
on page 58. After you reset the memory,
power off the printer and return the DIP
switches to the required setting. For help,
see “Configuring the Serial Port for
Communications” on page 12.
communicating, not
printing, or not printing
properly.
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Print Quality Problems
If your labels are not printing properly, check the following table to locate
the symptom and correct the problem.
Print Quality Problems
Symptom
Possible Causes
Solution
Blotches printing on labels. Dirty printhead.
Clean the printhead. For help, see “Cleaning
the Printhead” on page 34.
Dirty media path or rollers.
Clean the media path. For help, see
“Cleaning the Media Guides and Media
Path” on page 37.
Poor quality label or ribbon stock.
Incorrect media sensitivity setting.
Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Printing is too light or too
dark.
Change sensitivity setting to match the type
of media you are using. For help, see
“Setting the Media Sensitivity Number” on
page 24. If you set the sensitivity setting
correctly, try changing the dark adjust.
Incorrect darkness adjust control setting.
Poor quality label or ribbon stock.
Adjust the knob to achieve the best print
quality. For help, see “Adjusting the Print
Darkness” on page 49.
Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Dirty printhead.
Clean the printhead. For help, see “Cleaning
the Printhead” on page 34.
Printing not aligned on
label.
Printer is misfeeding media.
Make sure you have correctly installed the
media. For help, see “Loading Media Into
the Printer” on page 18.
Labels are not stopping at
the right point for removal.
Incorrect label rest point setting.
Incorrect label stock setting.
Adjust the label rest point. For help, see your
PrintSet online help or the IPL Programming
Reference Manual.
Set the printer to thermal transfer or direct
thermal label stock. For help, see “Loading
Media Into the Printer” on page 18.
Print quality is poor.
Incorrect media sensitivity setting.
Change sensitivity setting to match the type
of media you are using. If you set the
sensitivity setting incorrectly, try changing
the print darkness. For help, see your
PrintSet online help or the IPL Programming
Reference Manual.
Incorrect darkness control setting.
Adjust the darkness adjust control. For help,
see “Adjusting the Print Darkness” on page
49.
Print speed exceeds the capability of the
media.
Lower your print speed or use Intermec
media recommended for your print speed.
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Print Quality Problems (continued)
Symptom
Possible Causes
Solution
Print quality is poor.
(continued)
Printhead, platen roller, or label path are
dirty.
Clean printhead, platen roller, and label path
as described in Chapter 3, “Maintaining the
Printer.”
Uneven print contrast (density).
Poor quality label or ribbon stock.
Adjust the bias adjust screw. See “Correcting
Uneven Print Quality” on page .
Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Ribbon wrinkling.
Check to make sure that the ribbon is
installed correctly. For help, see “Loading
Thermal Transfer Ribbon” on page 22. Set
the bias adjust screw. See “Correcting
Uneven Print Quality” on page .
Ribbon installed upside down.
Install ribbon with shiny side facing the
printhead. See “Loading Thermal Transfer
Ribbon” on page 22.
Direct thermal/thermal transfer switch set Set the switch for the type of media you are
in the wrong position.
using. For help, see “Loading Media Into the
Printer” on page 18.
Media may be slipping against the platen
roller causing the printing to compress.
Switch to approved media or clean the
printhead and platen roller as described in
Chapter 3, “Maintaining the Printer.”
The printer skips labels
randomly or sends an
intermittent error.
The label format extends beyond the label Edit the format to ensure that the text fits on
length. the label.
Continuous empty/pause
fault light (yellow LED).
The label mark sensor is not in the correct Properly position the label mark sensor. For
position.
help, see “Adjusting the Label Mark Sensor”
on page 50.
Communication Problems
If your printer is not receiving downloaded data, try the solutions in the
accompanying table.
Communication Problems
Symptom
Possible Causes
Solution
Printer does not
communicate with the host.
Serial port is incorrectly configured.
Make sure the printer’s serial port settings
match those of the host. To check the serial
port settings, print a software configuration
test label as described on page 25.
Damaged or incorrect I/O cable.
Check the connections at both ends or
replace the cable. See Appendix C for cable
information.
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Preventing Data Loss
Several problems can cause data loss or communication problems on the
printer. Data loss can result in printing errors or missing field data.
Your printer is a serial ASCII device. It communicates with the host
through an ASCII serial communication I/O port. Hardware handshaking
involves the use of a hardware wire. Software handshaking involves a two-
way datalink between the devices. The two devices communicate with each
other without losing data through the use of handshaking. The printer
sends both forms of handshaking simultaneously when the printer’s input
buffer is full. Any loss of data can cause printing errors.
Hardware handshaking uses pin 11 or pin 20 of the RS-232 interface to
control data flow. When the printer is using Intermec Standard protocol,
it holds pins 11 and 20 high when the printer is ready to receive data. The
printer holds the pins low when the printer is in one of the following
conditions:
• Buffer full
• Ribbon fault
• No label stock
• Label at strip bar
Your printer uses XON/XOFF protocol for software handshaking. When
the input buffer is full, the printer transmits an XOFF character. The
XOFF character alerts the host to the fact that the printer buffer is full and
cannot receive any more data. When the printer is ready to receive more
data, it sends the XON character.
The following procedure lists things to check to ensure that your printer
and host system are communicating properly.
To check for communication problems
1 Check the cabling from the printer to the host system.
2 Check the interfacing of the devices that are communicating with the
printer.
3 Check the printer for proper electrical operation of the I/O port.
4 Test to see that the host system is not overrunning the printer’s input
buffers.
5 Check to see that the data string being sent to the printer contains the
correct information.
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Optimizing Printer
Performance
5
This chapter explains how to optimize and maintain print quality, use the
printer memory more efficiently, and maximize throughput. This chapter
covers these topics:
• Optimizing and maintaining print quality
• Correcting uneven print quality
• Adjusting the print darkness
• Adjusting the label mark sensor
• Using the printer memory efficiently
• Increasing throughput
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Optimizing and Maintaining Print Quality
Intermec designed and configured your printer to provide the best possible
print quality for both direct thermal and thermal transfer media. However,
there are many factors that you need to take into account before you can
achieve maximum print quality.
Correcting Uneven Print Quality
You may experience problems in print quality (ribbon wrinkling or light
print on one side of your label) if the printhead is not making even contact
with the label stock. This condition can happen with any size label stock,
but is most common when using narrow label stock. You need a straight-
slot screwdriver to turn the bias adjust screw.
To achieve the best print quality, adjust the bias adjust screw each time
you use media of a different width.
Note: You must properly adjust the bias adjust screw to prevent premature
printhead failure and excessive platen wear.
To adjust the bias adjust screw
1 Remove the media cover and locate the bias adjust screw.
Bias adjust
screw
Power
Alert
Empty/Pause
Feed/Pause
Intermec
n
t
e
r
m
e
c
3400
3XXXU.038
2 To compensate for uneven print quality, turn the bias adjust screw as
shown. Adjusting the bias adjust screw causes the printhead to rest
evenly on the drive roller and results in even print quality.
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If printing is light on the
right side of label, turn the
bias adjust screw counterclockwise.
If printing is light on
the left side of label, turn
the bias adjust screw clockwise.
3XXXU.039
3 Replace the media cover.
Adjusting the Print Darkness
Use the darkness adjust control in combination with the PrintSet software
configuration tool to fine-tune the darkness of print on your labels. The
fine adjustments compensate for variations in the media (“lot to lot”), the
printhead, or the printer. Set the darkness adjust control after you enter
the media sensitivity number.
To adjust the print darkness
1 Locate the darkness adjust control on the back of the printer.
2 Use a small straight-slot screwdriver to adjust the print darkness. See the
next illustration.
• To increase the print darkness, turn the control clockwise.
• To decrease the print darkness, turn the control counterclockwise.
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1
Turn the darkness
adjust control clockwise
for darker density
Darkness
adjust control
12345678
Turn the darkness adjust
control counterclockwise
for lighter density
I
12345678
O
12345678
Screwdriver
3XXXU.037
Adjusting the Label Mark Sensor
The label mark sensor detects the mark on the back of continuous media
stock. The printer uses the output to determine the start of print. The
label mark sensor is behind the platen roller and near the inboard edge of
the printer.
To adjust the label mark sensor
1 Remove the media cover and locate the label mark sensor.
2 Use your index finger to slide the label mark sensor to the correct
position for your media. You can position the label mark sensor
anywhere from the inboard edge of the printer to the center of the paper
path. See the next illustration.
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Platen
roller
Locate the label mark sensor
behind the platen roller near
the inboard edge of the printer.
Use your index finger to adjust
the label mark sensor.
Inboard edge
of printer.
The platen roller
is not shown
for clarity only.
Label mark
sensor
(The label mark sensor
can be positioned no
more than 1" from the
inboard edge.)
3XXXU.040
3 Enable mark printing with PrintSet, your third-party software, or IPL
commands. For help, see PrintSet online help, your third-party
documentation, or the IPL Programming Reference Manual.
4 Print a few labels or press Feed/Pause two times to make sure that the
label mark sensor is detecting the black mark on the media.
5 Replace the media cover.
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Using the Printer Memory Efficiently
To receive the best performance from your printer, you must understand
how to use the printer memory. The following sections can help you
determine the most efficient way to use your printer memory.
How Is the Printer Storage Memory Used?
There is enough storage memory in the printer to store several different
label formats and still retain enough memory to store downloaded fonts,
graphics, and data. Be careful of how you use your printer memory.
The printer uses flash memory for storing tables, pages, formats, fonts, and
user-defined characters (UDCs). The 3400e printer has 128K of flash
memory available for storage. If you require additional storage memory,
you can purchase flash SIMM for the printer.
The printer supports these parameters independent of the amount of
memory installed or allocated by the printer:
• Maximum number of formats: 99
(You can edit formats 1 to 99. You cannot edit default format 0.)
• Fields per format: 200
• Maximum data buffer size for a field: 3550
• Maximum number of UDCs: 100
• Maximum number of user-defined fonts: 16
Making the Most of Your Memory
There are limits to the number of formats, fonts, graphics, or pages that
you can store in the printer. You can define up to 16 fonts, but there may
not be enough room depending on the amount of memory being used for
other purposes. The more formats, graphics, and fonts you store, the less
memory is available.
When you run into a memory usage problem, use PrintSet to see how
much memory remains available. You must upload the memory
information from the printer first. Refer to the PrintSet online help for
more information.
If you find that it is necessary to increase your available memory, you can
do one of the following:
• Increase the amount of available memory by using the Memory Reset
portion of the Test and Service menu. See “Resetting the Memory on
Your Printer” on page 58 for more information.
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• Delete any unneeded user-defined fonts, graphics, pages, or formats. For
help, see the PrintSet software or the IPL Programming Reference
Manual.
• Purchase additional memory. Please contact your Intermec
representative for information on purchasing additional memory for the
printer.
Increasing Throughput
To print labels as quickly as possible, you must adjust the print speed in
conjunction with the number of image bands [one image band equals 2.54
centimeters (1 inch) of label]. The print speed and image band settings
determine the rate at which the printer processes the images of your labels.
This rate in turn affects the throughput of the entire printing process.
The printer begins imaging the label as soon as it receives the command to
select a format. Since the printer starts imaging the label so early, the
chance that the imaging process will be unable to keep up with the print
speed decreases and throughput improves. However, if the number of
image bands is too low, the imaging process is unable to keep up with the
print speed. In this case, the printer stops printing and starts again at the
lowest print speed with the maximum number of image bands. If the
image band command is set too high, the printer spends more time than
necessary imaging and slows down label production.
What Is an Image Band?
Image bands are a section of memory where a picture of a label format is
drawn. This drawing process is known as imaging. Once the picture is
imaged, the printer loads the picture from the image bands to the
printhead for printing. Each image band is equal to 2.54 centimeters (1
inch) of length of the label format. The number of image bands you use
may be less than the length of the label you are printing. The number of
image bands (in inches) does not have to equal the length of the label since
the printer recycles the image bands. Once the contents of an image band
have been printed, it may be reused to image the next section of the label.
Keep in mind that the more complex the label, the longer it will take to
image each section, thus requiring a slower print speed. To use a higher
print speed, use more image bands to allow more of the imaging process to
complete before printing begins.
How the Image Bands Command Works
The image bands command controls the amount of memory allotted to
the imaging process. When you increase the image band adjustment to a
higher number, you add more buffers to the imaging memory. By doing
this, more of the label format is imaged before printing begins.
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The minimum number of required image bands is dependent upon the
print speed and the complexity of the label. Labels that contain numerous
fields with different rotations, graphics, or combinations of these
formatting options may require a higher number of image bands.
To set the number of image bands, use PrintSet or the IPL command. For
help, see the PrintSet online help or the IPL Programming Reference
Manual.
Optimizing Print Speed and Image Band Setting
The maximum number of image bands available for use is 20 bands. The
minimum number of image bands available is 2.
To optimize the number of image bands for your print speed
1 Set the image band setting at the lowest number (2).
2 Print a label at the desired speed.
If the label prints, the image band setting is optimal. You do not need to
perform any more adjustments.
If the number of image bands is too low, the printer aborts the label
before printing is completed and attempts to reprint the label at the
slowest speed (2 ips) with the highest number of image bands (20). You
need to continue with Step 3.
3 Return to the original print speed and increase the original number of
image bands one at a time.
Continue to increase the number of image bands until the printer prints
a label correctly.
If the printer still aborts and reprints at the highest image band setting,
you may be trying to optimize at a print speed that is too high for your
label format. Try optimizing the number of image bands at a lower print
speed or add an expansion DRAM SIMM.
To print very complex labels at high speeds, you must allocate enough
image bands to completely image the label before printing. Allocate one
band for each inch of label length. By doing this, you can print at any
speed. However, there may be a considerable delay between labels.
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Using Test and Service Mode
6
This chapter explains the different procedures you can perform while the
printer is in Test and Service mode. Use Test and Service mode on the
printer to print test labels, perform special procedures, and change select
configuration commands. This chapter covers these topics:
• How to use Test and Service mode
• Printing test labels
• Using data line print to troubleshoot communications
• Resetting printer memory
• Setting configuration commands
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Using Test and Service Mode Procedures
For all Test and Service mode tests, pressing the Feed/Pause button pauses
the current test. Holding the Feed/Pause button aborts the current test and
starts a new test.
To enter Test and Service mode
1 Record your current DIP switch settings for later reference.
2 Set all of the DIP switches to the off position.
Set all of the DIP switches to the communications settings of your host
computer.
3 Turn the On/Off switch to the off position.
4 Press and hold the Feed/Pause button while turning the power on.
The printer prints out a hardware configuration label and then enters
Data Line Print mode.
5 Set the DIP switches to the test or service function you wish to perform.
See the following illustration for a list of the DIP switch settings.
6 Hold the Feed/Pause button down. The test begins immediately.
7 If you want to perform another function, change the DIP switch
settings and press the Feed/Pause button.
The function the printer is currently executing terminates, and the
printer performs the new function.
The printer remains in Test and Service mode until you turn the power off
and reset the DIP switches. The printer executes all functions as soon as
you select them.
To exit Test and Service mode
1 Turn the printer power off.
2 Reset the DIP switches to their original settings.
3 Turn the printer power back on.
Use the information in the following illustration to set the DIP switches
for the appropriate Test and Service mode function you want to perform.
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Top Bank
Bottom Bank
Default settings are noted with an
*
OFF
O = OFF
1 = ON
ON
TESTS
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Test Prints
O
O
O
Configurations
O
1
O
O
1
O
O
O
O
1
Hardware*
Software
Test Labels
O
1
O
O
Q
Q
Print Quality
Pitch
O
1
O
O
O
O
Q
Q
Page
Format
UDC
O
1
N
1
N
1
N
1
N
1
N
1
Single Page
All Pages
Q
Q
1
O
O
O
O
O
O
N
1
N
1
N
1
N
1
N
1
Single Format
All Formats
Q
Q
O
1
O
O
N
1
N
1
N
1
N
1
N
1
N
1
N
1
Single UDC
All UDCs
Q
Q
Font
1
N
1
N
1
N
1
N
1
N
1
Single Font
All Fonts
Data Line Print
O
O
O
O
O
*
1
O
1
O
O
Selective Transfer
Receiver
1
O
1
O
O
O
O
Send Pages
S
1
Single Page
All Pages
Send Format
S
1
S
1
S
1
S
1
D
1
D
1
D
1
D
1
D
1
O
1
1
1
O
O
1
S
1
Single Format
All Formats
S
1
S
1
S
1
S
1
D
1
D
1
D
1
D
1
D
1
Send UDC
S
1
Single UDC
All UDCs
S
1
S
1
S
1
S
1
S
1
S
1
S
1
Send Font
O
O
S
1
Single Font
All Fonts
S
1
S
1
S
1
S
1
D
1
D
1
D
1
Send Configuration
Send Tables
Send All
1
O
1
O
1
1
1
1
1
Memory Reset
O
O
1
Page/Format
UDC/Font
Configuration
Tables
O
1
O
1
O
O
1
1
1
O
O
O
O
1
All
1
Q: OFF = Batch of 1. ON = Batch of 100.
N: Page/Format/UDC/Font number. Least significant bit first.
S: Source Page/Format/UDC/Font number. Least significant bit first.
D: Destination Page/Format/UDC/Font number. Least significant bit first.
3XXXU.041
Test and Service mode DIP switch settings: This illustration shows DIP switch settings
for Test and Service mode functions.
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Printing Test Labels
The printer can print a variety of test print labels that provide you with
information about the printer configuration and the quality of the
printing.
To print a test label
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while turning on the printer.
The printer prints a hardware configuration label and then enters Data
Line Print mode.
3 Set the DIP switches to print the test label of your choice: software,
print quality, or pitch. Refer to the Test and Service Mode DIP Switch
Settings illustration on page 57 for the correct settings.
4 Hold the Feed/Pause button down until the printer starts printing.
The printer begins printing out the test label immediately.
5 Exit Test and Service mode by turning the printer off and returning all
DIP switches to their original settings.
Using Data Line Print
Use Data Line Print mode to troubleshoot communication between the
printer and the host and to test the operation of the printer. When the
printer is in Data Line Print mode, it prints out all downloaded data with
the hexadecimal equivalent directly underneath it. Hold the Feed/Pause
button down to momentarily suspend the test. Press the Feed/Pause
button longer to transmit the firmware program and version number to
the host.
To enter Data Line Print mode
1 Turn the On/Off switch to the off position.
2 Press down and hold the Feed/Pause button while turning on the
printer.
The hardware configuration test label prints out. You are now in Data
Line Print mode.
Resetting the Memory on Your Printer
Use memory reset if you want to return your printer to its default
configuration or if you need to increase the amount of memory available in
your printer. You can also use memory reset to clear pages and formats,
user-defined characters and fonts, configurations, tables, or all of these
parameters.
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To use memory reset
1 Turn the printer off.
2 Press and hold the Feed/Pause button while turning on the printer. The
printer prints a hardware configuration test label.
3 Set the DIP switches to reset a portion or all of the memory by using
the Test and Service Mode DIP Switch Settings illustration on page 57.
4 Hold the Feed/Pause button down for 1 second. The printer resets a
portion or all of its memory.
Setting Configuration Commands in Test and Service Mode
Test and Service mode also provides you with an alternative to using
PrintSet or sending configuration commands down from the host. You can
change these configuration commands by setting the Test and Service
mode DIP switches:
• Label rest point
• 86XX emulation
• X forms adjust
• Y forms adjust
Top Bank
Bottom Bank
OFF
ON
O = OFF
1 = ON
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
Label Rest Point
Adjust Forward
Adjust Backward
O
1
1
O
1
N
N
N
N
N
N
N
N
N
N
86XX Emulation
Advance Mode
10 Mil
1
O
1
O
1
1
O
O
1
15 Mil
X Forms Adjust
Adjust Forward
Adjust Backward
1
1
1
1
1
1
1
O
1
N
N
N
N
N
N
N
N
N
N
O
N
N
N
N
N
Y Forms Adjust
N: Number. Least significant bit first.
3XXXU.046
Configuration DIP switch settings: This illustration shows the Test and Service mode
DIP switch settings for changing the configuration commands.
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Setting the Number of Dot Increments
You can move the label rest point and X forms adjust configuration
commands forward or backward by setting the printer DIP switches. Use
the top bank of DIP switches to determine whether the movement is
forward or backward. Use the bottom bank of DIP switches to set the
number of dot increments for label rest point, X forms adjust, and Y forms
adjust. The printer moves in 5 mil increments or 0.005 inch per dot.
Bottom Bank
OFF
0 = OFF
ON
1 = ON
1
2
3
4
5
# of dot increments
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
O
1
1
O
O
1
O
O
O
1
1
1
O
O
O
O
O
O
O
1
1
1
1
1
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
1
1
1
1
1
1
1
1
1
1
1
O
O
1
O
O
O
O
1
1
1
1
O
O
O
O
1
1
1
1
1
O
O
1
1
1
1
1
O
O
1
O
O
O
O
O
O
O
O
1
1
1
1
1
1
O
O
1
1
O
O
1
O
O
O
O
1
1
1
1
1
1
1
1
O
O
1
1
1
1
1
O
3XXXU.047
Dot increments DIP switch settings: This illustration shows the dot increment settings
for the bottom bank of switches. See the previous illustration, Configuration DIP switch
settings, for the top bank DIP switch settings.
To set the number of dot increments
1 In the top bank, turn the appropriate switches on or off for forward or
backward movement. See the Configuration DIP Switch Settings
illustration on page 59 for the appropriate DIP switch settings.
2 Go to the Dot Increments DIP Switch Settings illustration above and
scan down the # of Dot Increments column until you reach the number
of dot increments you want to adjust the command forward or
backward.
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3 In the bottom bank turn on the switches that have a 1 in their column.
Turn off all other switches.
4 Press the Feed/Pause button and the printer prints the software
configuration label and stops at the new location.
For example, you print a label and discover that it does not extend far
enough from the tear bar. You need to move the label rest point forward
10 dot increments (0.05 inch) so that the printer feeds more label out
when it is done printing. Find 10 in the # of Dot Increments column. It
shows a 1 in the columns of DIP switches 2 and 4, and a O in the columns
of 1, 3, and 5. The 1 tells you to turn the switch on. The O tells you to
turn the switch off. Turn on switches 2 and 4. Turn off all other switches.
Adjusting the Label Rest Point
The label rest point configuration command adjusts the point at which the
printer presents each label for removal. Use this command in conjunction
with self-strip applications. The label rest point adjust range is from -30
dot increments (farthest back) to +30 dot increments (farthest forward).
Use a negative number if you want the printer to retract the label a
number of dot increments after it prints the label. Use a positive number if
you want the printer to feed the label a number of dot increments after it
prints the label.
There are three ways to adjust the label rest point:
• You can use the Test and Service DIP switch bank. Follow the
procedure below to use the DIP switch settings to adjust the label rest
point.
• You can set it by using the PrintSet application software. See the Paper
Handling portion of PrintSet for more information.
• You can use the IPL command. See the IPL Programming Reference
Manual for more information.
To adjust the label rest point
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while turning on the printer.
The printer prints the hardware configuration test label and then enters
Data Line Print mode.
3 In the top bank of the Test and Service DIP switches, turn off switch 1
and turn on switches 2 and 3. See the next illustration.
To adjust the label rest point forward (feed more label), turn off DIP
switch 4.
To adjust the label rest point backward (retract label), turn on DIP
switch 4.
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Top Bank
Top Bank
OFF
ON
OFF
ON
1
2
3
4
1
2
3
4
Switch settings
for feeding
Switch settings
for retracting label
label forward
3XXXU.048
4 In the bottom bank of the Test and Service DIP switches, turn on or off
the appropriate DIP switches. See the Dot Increments DIP Switch
Settings illustration on page 60.
5 Press the Feed/Pause button.
The printer prints the software configuration label and stops at the new
location.
6 Verify that the label rest point number on the software configuration
label matches the number you set in Step 4.
7 Try printing again to see if you need to readjust the DIP switches in the
bottom bank.
8 If you need to readjust the DIP switches in the Bottom Bank, repeat
Steps 4 through 7. If not, exit Test and Service mode by turning off the
printer and returning all DIP switches to their original settings.
9 Turn the On/Off switch to the off position.
Setting Emulation Mode
If you are replacing an Intermec 8636 or 8646 printer with a 3400e
printer, you can keep your existing network, hardware, software, and label
formats by using Emulation mode. The labels produced on your new
printer will look like the ones that your old 86XX printer printed.
There are three ways to set the printer to Emulation mode:
• Use the DIP switches in the Test and Service DIP switch bank. For
help, see the following procedure.
• Use PrintSet to select either 100 dpi (10 mil) or 66 dpi (15 mil) mode.
For help, see the PrintSet online help.
• Use the IPL command set to select Emulation mode. For help, see the
IPL Programming Reference Manual.
To set the printer to Emulation mode using DIP switches
1 Upload label formats, fonts, and graphics from the 8636 or 8646
printer to the host computer.
2 Turn the On/Off switch to the off position.
3 Disconnect the 86XX printer and install your printer. See Chapter 1 for
information on installing your printer.
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4 Press and hold the Feed/Pause button while turning on the printer. The
printer prints the hardware configuration label.
5 In the top bank of the Test and Service DIP switches, turn on switches
1 and 3 and turn off switch 2.
6 Use the table below to help you choose the appropriate DIP switch
settings:
Setting
Description
Emulation 10 mil The printer emulates an 8636 or 8646 printer printing
multiples of 10 mil (0.01 inch) drag and 10 mil (0.01 inch)
picket bar codes.
Emulation 15 mil The printer emulates an 8636 or 8646 printer printing
multiples of 10 mil (0.01 inch) drag and 15 mil (0.015 inch)
picket bar codes.
Advanced 5 mil
(default)
The printer uses the 3400 command set and prints in multiples
of 5 mil (0.005 inch) drag and 5 mil (0.005 inch) picket bar
codes.
7 To enable 10 mil emulation, turn on DIP switch 4 and turn off DIP
switch 5.
To enable 15 mil emulation, turn on DIP switches 4 and 5.
To enable 5 mil Advanced mode, turn off DIP switches 4 and 5.
8 Press the Feed/Pause button.
The printer prints out the software configuration label. Verify that the
label states the correct mode.
9 Turn the printer off and then on.
10 Download the 86XX formats, fonts, and graphics from the host to the
printer.
Using Forms Adjust
If your label prints too close to one edge, you can reposition it by using the
X Forms Adjust and Y Forms Adjust features. The X forms adjust controls
the position of the printing area along the length of the label. The Y forms
adjust controls the position of the printing area along the width of the
label.
The following illustration shows the default X and Y origins.
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Origin (Ø,Ø)
-X
+X
➤
➤
Y
*FORMAT*
*FORMAT*
+Y
Leading
Edge
3XXXU.049
➤
Direction of media from printer
Default X and Y origins: This illustration shows the default X and Y origins. You can
control the default X origin (top of form) with PrintSet or with the Test and Service DIP
switches. You can control the default Y origin with the DIP switches only.
The default X origin is .25 centimeters (0.10 inch) (20 dot increments)
from the edge of the label. You can move the X origin forward or back 30
dot increments. The default Y origin is .13 centimeters (0.05 inch) (10 dot
increments) from the leading edge of the label. Each dot increment is 5
mil (0.005 inch).
X Forms Adjust
When you move the X origin forward, the printer moves the top of form
away from the edge before printing the label information. When you move
the X origin backward, the printer moves the top of form closer to the
edge before printing the label information.
To set the X forms adjust
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while turning on the printer.
The printer prints out the hardware configuration label and then enters
Data Line Print mode.
3 In the top bank of the Test and Service DIP switches, turn on switches
1, 2, 3, and 4. See the next illustration.
To move the X origin forward, turn off switch 5.
To move the X origin backward, turn on switch 5.
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Top Bank
Top Bank
OFF
OFF
ON
ON
1
2
3
4
5
1
2
3
4
5
Switch settings
for moving the
X origin forward
Switch settings
for moving the
X origin backward
3XXXU.050
4 In the bottom bank of the Test and Service DIP switches, turn on or off
the appropriate DIP switches. See the Dot Increments DIP Switch
Settings illustration on page 60 to see how to set the X forms adjust
forward or backward a given number of increments.
5 Press the Feed/Pause button.
The printer prints out the software configuration label using the new X
forms adjust setting.
6 Verify the X forms adjust number on the software configuration label
matches the number you set in Step 4.
Y Forms Adjust
Use the Y Forms Adjust feature to control the position of the image in the
direction parallel to the printhead. See the Dot Increments DIP Switch
Settings illustration on page 60 for information on how to move the image
forward a number of dot increments. If your label is too close to one edge
of the printhead, you can adjust it using this feature.
To set the Y forms adjust
1 Turn the On/Off switch to the off position.
2 Press and hold the Feed/Pause button while turning on the printer.
The printer prints out the hardware configuration label and then enters
Data Line Print mode.
3 In the top bank of the Test and Service DIP switches, turn on switches
1, 2, and 3.
4 In the bottom bank of the Test and Service DIP switches, turn on or off
the appropriate DIP switches. See the Dot Increments DIP Switch
Settings illustration on page 60 to see how to set the X forms adjust
forward or backward a given number of increments.
5 Press the Feed/Pause button. The printer prints out the software
configuration label using the new Y forms adjust setting.
6 Verify the Y forms adjust number on the software configuration label
matches the number you set in Step 4.
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Chapter 6— Using Test and Service Mode
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Specifications
A
This chapter contains the following reference information:
• Specifications
• Printer options
• Bar code symbologies supported
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Printer Specifications
This section describes the specifications of the 3400e printer.
Dimensions (no options installed)
Height
Width
Length
Weight
27.9 cm (11 in)
26.7 cm (10.5 in)
43.2 cm (17 in)
15.8 kg (35 lbs)
Electrical Requirements
Input Voltage
100, 120, or 230 VAC 10%
Frequency
47-63 Hz
Environment
Operating
10°C to 40°C (50°F to 104°F)
Humidity
10% to 90% non-condensing
Character Sets
US ASCII
UK ASCII
German
French
Norwegian/Danish
Swedish/Finnish
Italian
Spanish
Swiss
Communications
• Asynchronous RS-232C, RS-422, RS-485 interfaces
• Serial ASCII code
• Hardware (Ready/Busy) Flow Control
• XON/XOFF Protocol
• Intermec Standard Block Protocol
• Polling Mode D Protocol
• Multi-Drop Protocol
• Baud Rates: 1,200, 2,400, 4,800, 9,600, 19,200, 38,400, 57,00,
115,200
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Fonts and Graphics
There are 21 resident bitmap fonts (including OCR A and B) and three
outline fonts available on the e series printers. You can use font ID 3
through 6 and 8 through 19 to download user-defined fonts.
Maximum UDF
Maximum UDC
102 mm square (4 in square)
102 mm square (4 in square)
Media
C
D
F
E
G
H
A
B
3XXXU055.eps
Media dimensions: This illustration shows how to measure the media dimensions. See
the next table, Minimum and Maximum Media Dimensions, for specific media
dimensions.
Minimum and Maximum Media Dimensions
Letter
Description
Minimum
Maximum
A
B
Label width
16.5 mm (0.65 in) 111.8 mm (4.4 in)
19.1 mm (0.75 in) 114.3 mm (4.5 in)
2.54 mm (0.10 in) 25.4 mm (1.0 in)
Backing width (or tag width)
Gap between labels
C
D
Label length - self-strip media
Label length - butt cut media
25.4 mm (1.0 in)
12.7 mm (0.5 in)
609.6 mm (24 in)
609.6 mm (24 in)
E
Media thickness (including
backing)
0.08 mm
(0.0031 in)
0.30 mm
(0.012 in)
F
Reflective sensor mark length
Notch length
2.54 mm (0.10 in) 12.7 mm (0.5 in)
G
2.54 mm (0.10 in) 3.18 mm
(0.125 in)
H
Notch height (depth)
Roll diameter
6.4 mm (0.25 in)
N/A
12.7 mm (0.5 in)
213 mm (8.38 in)
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Printhead
200 dpi
Printed dot size
Width
0.127 mm (0.00492 inch square)
104 mm (4.1 inches square)
8 dots per mm (203 dots per inch)
832 per printhead
Resolution
Number of elements
“X” dimensions
10 mil to 50 mil (0.25 mm to 1.27 mm);
5 mil (0.13 mm) in drag mode only (specified media only)
400 dpi
Printed dot size
Width
0.065 mm (0.0025 in square)
112 mm maximum (4.4 in)
16 dots per mm (406 dots per inch)
1,792 per printhead
Resolution
Number of elements
“X” dimensions
5 mil to 50 mil (0.127 mm to 1.27 mm);
2.5 mil (0.06 mm) in drag mode only (specified media only)
Printing Method
The 3400e printer is capable of direct thermal (DT) printing or thermal
transfer (TTR) printing using thermal transfer ribbon.
Printing Speed
Maximum
Minimum
152.4 mm (8 inches) per second
50.8 mm (2 inches) per second
You can change the print speed in 1 ips increments only: 2, 3, 4, 5, 6, 7, or
8.
Ribbon
Roll
152 m (6,000 linear in)
Widths
51 mm (2.0 in)
76 mm (3.0 in)
104 mm (4.1 in)
Diameter
57 mm (2.25 in maximum)
Self-Strip (optional)
Self-strip printing is an option that you order with your printer. The self-
strip rewinder hub can take up the backing of an entire 15,240-centimeter
(6,000-inch) roll of media.
Peel Release 10-50 grams
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Helvetica CondensedHelvetica Appendix A— Specifications
Printer Options
This section contains a list of the options you can use with the printer
along with a brief description. Consult your Intermec representative to
order any option.
Communication Interface
EasyLAN 10i Interface
This option lets you connect your printer to a 10BaseT Ethernet network.
Various network printing protocols are available. For more information,
see your EasyLAN 10i documentation.
EasyLAN 10i2 Adapter
The external EasyLAN 10i2 Ethernet adapter (P/N 072885) and the
internal EasyLAN 10i2 Ethernet adapter (P/N 072884) allow you to share
your available printer resources with everyone on your Ethernet network.
With the EasyLAN 10i2 adapter installed, the parallel port on the printer
is not available for use. For more information, see the EasyLAN 10i2
documentation.
EasyLAN Wireless Option
The EasyLAN Wireless is an 802.11b radio option that lets the printer
communicate wirelessly with a PC that contains an 802.11b radio card
(ad-hoc network) or it can communicate with other devices via an access
point (infrastructure network) in your data collection network. For more
information, see the EasyLAN Wireless documentation.
Twinax Interface
This option lets you connect your printer to an IBM twinaxial cable
system with a twinax interface so your printer emulates an IBM 5256
Model 1 printer and can operate with an IBM System/34, System/36,
System/38, or AS/400 host computer.
Coax Interface
The coax interface adapter allows the printer to emulate an IBM 3287
printer by connecting the printer to IBM 3270 Type A coaxial cable
computer systems operating in the VTAM (CICS/IMS/TSO) or 8100
(DPPX) environments. With the coaxial adapter you can connect the
printer to an IBM 3174/76/99 system controller/multiplexer.
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Finishers
Cutter
Use the cutter option to cut continuous media into individual labels ready
for use. This 3400 option works best for individual random lengths or
short batches of different label lengths.
Batch Takeup
This device automatically spools labels as they are printed. This
attachment is limited to small batches with maximum outer diameter
(OD) of 12.7 centimeters (5 inches).
Self-Strip Printing
Use self-strip printing in applications where you want to apply labels to a
surface immediately. After printing a label, the printer prints out the label
with the backing removed. This option must be ordered when you order
your printer.
Kanji/Katakana
This option allows the printer to print Japanese characters in two Kanji
fonts and three Katakana fonts. This option also provides increased storage
capacity.
Memory Expansion
You can install a flash SIMM module into the SIMM socket on the main
PCB to hold more fonts or bitmap graphics. You can also install a DRAM
SIMM to increase the image buffering capabilities of the printer. You can
purchase either module in 8 or 16 MB sizes only.
Parallel Interface Pin Descriptions
The following table lists the pin descriptions for the printer’s parallel
interface connector.
Parallel Interface Pin Descriptions
Signal
Pin
Return Direction Description
DATASTB
1
19
IN
Negative pulse. Latches DB0-7 on
the rising edge. Eight bits in parallel
provide data input. High is logical 1
and LOW is logical 0.
DB0
DB1
DB2
DB3
2
3
4
5
20
21
22
23
IN
IN
IN
IN
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Helvetica CondensedHelvetica Appendix A— Specifications
Parallel Interface Pin Descriptions (continued)
Signal
DB4
DB5
DB6
DB7
ACK
Pin
6
Return Direction Description
24
25
26
27
28
IN
7
IN
8
IN
9
IN
10
OUT
Negative pulse. Data has been
received.
BUSY
11
29
OUT
If HIGH, printer cannot receive
data.
PE
12
13
17
30
-
OUT
OUT
-
If HIGH, out of ribbon or media.
Pulled to +5V. Printer is on.
SELECT
CHASSIS
GND
-
Printer’s chassis gnd isolated from
logic gnd.
INIT
31
32
16
33
IN
Clears I/OINT0 latch.
See printer display.
FAULT
OUT
Bar Code Symbologies Supported
The e series printers support the following bar code symbologies.
Supported Bar Code Symbologies
Symbology Description
Codabar
Originally developed in 1972, Codabar is a numeric symbology most
commonly used in libraries, blood banks, and air parcel express
applications.
Code 2 of 5
Code 2 of 5 is a straightforward numeric symbology developed in the
late 1960s. It has been used for warehouse sorting systems,
photofinishing envelope identification, and for tracking sequentially
numbered airline tickets. All information is contained in the width of
the bars; the spaces do not contain information.
Code 11
Code 39
Code 11 was developed in early 1977 to satisfy requirements for a very
high density, discrete numeric bar code. The most extensive application
of Code 11 has been for labeling telecommunications equipment.
Code 39 is the first alphanumeric symbology ever developed and is the
standard non-retail bar code. It is a discrete, self-checking symbology of
variable length and is used mostly by the automobile and medical
industries.
Code 93
Introduced in 1983, Code 93 was specially designed to complement
Code 39. With the correct reading equipment, the two alphanumeric
codes may be interchanged throughout a system without making any
changes to software.
Code 128
Code 128 was introduced in 1981 as a very high density, alphanumeric
symbology. It is a variable length, continuous code that employs
multiple element widths.
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Supported Bar Code Symbologies (continued)
Symbology Description
EAN
The European Article Numbering system (abbreviated as EAN) is a
numeric superset of UPC. EAN has both a version that uses 8 digits
and a version that uses 13 digits. The version with 13 digits encodes
the same number of bars as 12 digit UPC Version A, but the 13th digit
is encoded into a parity pattern at the left of the center guard bar.
Interleaved
2 of 5
Interleaved 2 of 5 is a high density, self-checking, continuous numeric
symbology, which has mainly been used in the distribution industry.
Interleaved 2 of 5 actually encodes two digits, one in the bars and one
in the spaces.
POSTNET
The Postal Numeric Encoding Technique (POSTNET) uses binary
digits, represented as full bars and half bars, to provide a numeric bar
code symbology that is easily read and decoded by optical reading
systems. POSTNET provides both error detection and correction
capabilities.
HIBC 128
UPC
See the IPL Programming Reference Manual for a complete list.
Universal Product Code (UPC) is a subset of EAN. It is a fixed length,
numeric, continuous symbology employing four element widths. Two
common types of UPC are Version A, which encodes 12 digits, and
Version E, which encodes 6 digits. UPC has been used in the
supermarket industry since 1973. UPC supplemental code is intended
for only periodical issue numbers.
2D Symbologies
2D symbologies provide a more efficient way of encoding data than
standard bar code symbologies. 2D symbologies use two dimensions to
hold data instead of one, allowing much more information to be stored in
a smaller amount of space. Your printer provides the capability for printing
both stacked and matrix 2D symbologies.
2D Stacked Symbologies
2D stacked symbologies consist of short linear segments stacked on top of
each other. In addition to being able to condense a large amount of
information into the stacked format, PDF417 provides an extensive error
detection and correction option. Up to 510 characters can be recovered if
they are lost due to an error in scanning or if the label is damaged. 2D
stacked symbologies can be scanned with a laser scanner or imaging device
that features 2D code scanning capability.
Supported 2D Stacked Symbologies
Symbology
Description
Code 16K
Introduced in 1988, Code 16K is an alphanumeric symbology similar
to Code 49 in that it employs multiple rows (from 2 to 16). Each row
is fixed length and uses a mirror image of the Code 128 coding
patterns.
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Helvetica CondensedHelvetica Appendix A— Specifications
Supported 2D Stacked Symbologies (continued)
Symbology
Description
Code 49
Code 49 is an alphanumeric symbology developed in 1987 as a means
of labeling very small objects. A Code 49 bar code contains from two
to eight adjacent rows, each separated by a one-module separator bar.
PDF417
PDF417 is a stacked 2D symbology that provides the ability to scan
across rows of code. Each row consists of start/stop characters, row
identifiers, and symbol characters (called “codewords”). Each
codeword consists of four bars and four spaces and contain the actual
data. In addition to being able to condense a large amount of
information into the stacked format, PDF417 provides an extensive
error detection and correction option. Up to 510 characters can be
recovered if they are lost due to an error in scanning or if the label is
damaged. PDF417 codes can be scanned with a laser scanner or
imaging device that features 2D code scanning capability.
2D Matrix Symbologies
2D matrix symbologies, such as Maxicode, use both the horizontal and
vertical axes to encode data even more efficiently than stacked
symbologies. 2D matrix codes are created as a matrix of square elements,
with each element being either white or black to encode data in a binary
code. Extensive error detection and correction codes are appended to 2D
matrix symbologies, often automatically.
2D matrix symbologies generally cannot be read with a laser scanner.
Instead, they are read by a digital imager that captures the entire symbol at
once instead of scanning each component individually. Since the
components of 2D matrix symbologies are decoded after the image is
captured, they permit very fast data collection.
Supported 2D Matrix Symbologies
Symbology Description
Data Matrix
Data Matrix is a 2D matrix symbology that is made up of square
modules arranged within a perimeter finder pattern. The finder pattern
is a perimeter to the data region and is one module wide. Two adjacent
sides are solid dark lines. These lines are used to define physical size,
orientation, and symbol distortion.
Maxicode
Maxicode is a fixed-size symbology that is made up of offset rows of
hexagonal elements arranged around a bull’s eye finder pattern. Each
hexagon represents one bit of information and is either black or white
depending on the state of the encoded data bit. United Parcel Service
(UPS) Research and Development developed Maxicode for the specific
purpose of encoding information about a parcel.
This symbology only encodes very specific data that is divided into the
following fields: a 5-digit zip code, a 4-digit zip code extension, a 3-
digit country code, a 3-digit class of service, and a string of uppercase
letters, numbers, or limited punctuation marks.
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Appendix A— Specifications
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Supported 2D Matrix Symbologies (continued)
Symbology Description
QR Code
QR (Quick Response) Code is a matrix 2D symbology that encodes
data into patterns consisting of black and white dots or modules. A
three-position detection pattern enables omni-directional reading and
ultra high-speed reading. QR Code can handle a wide range of data,
including numerical, alphabetical, Kanji, Hiragana, Katakana, graphics,
and control codes. A built-in error correction function enables the QR
Code to repair errors in the code.
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Character Sets
B
This chapter contains tables for the character sets that the 3400e printer
supports. To select a character set, use PrintSet, your third-party software
application, or the IPL command set. This chapter contains these character
sets:
• International character sets
• Extended character sets
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Appendix B— Character Sets
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International Character Sets
The following tables show which hex codes to download for international
characters not available in the U.S. character set. To use the tables, find the
hex code for the U.S. character that corresponds with the character in your
language.
Advanced Character Table
If you are running your printer in Advanced mode (you are not using
86XX Emulation), use this table to find the right hex codes for the
international character sets.
Advanced Mode Hex Codes
23
#
24
$
40
@
@
§
5B
[
5C
\
5D
]
5E
^
60
`
7B
{
7C
¦
7D
}
7E
~
U.S. ASCII
U.K. ASCII
Germany
−
£
$
[
\
]
^
`
{
¦
}
#
$
Ä
°
Ö
ç
Ü
§
Å
Å
¿
^
`
ä
ö
ù
ø
ö
ñ
ö
ò
ü
è
ß
¨
France
£
$
à
^
`
é
−
Norway/Denmark
Sweden/Finland
Spain
#
$
@
É
§
Æ
Ä
¡
Ø
Ö
Ñ
ç
^
`
æ
ä
å
#
¤
Ü
^
é
å
ü
~
è
ì
£
$
`
°
ç
Switzerland
Italy
#
$
à
°
é
^
ù
ù
ä
ü
è
£
$
§
°
ç
é
^
à
Emulation Mode Character Table
This table shows the hex codes for the character sets that print if your
printer is running under Emulation mode.
Emulation Mode Hex Codes
23
#
24
$
40
@
@
§
5B
[
5C
\
5D
]
5E
^
60
`
7B
{
7C
¦
7D
}
7E
~
~
ß
¨
U.S. ASCII
U.K. ASCII
Germany
£
$
[
\
]
^
`
{
¦
}
#
$
Ä
°
Ö
ç
Ü
§
Å
Å
¿
^
`
ä
ö
ù
ø
ö
ñ
ö
ò
ü
è
France
£
$
à
^
`
é
Norway/Denmark
Sweden/Finland
Spain
#
$
@
É
Æ
Ä
¡
Ø
Ö
Ñ
ç
^
`
æ
ä
å
~
ü
~
è
#
¤
Ü
^
é
å
Pt
#
$
@
à
`
¨
ç
Switzerland
Italy
$
°
é
^
ù
ù
ä
ü
è
#
$
§
°
ç
é
^
à
ì
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C d 39
Helvetica CondensedHelvetica Appendix B— Character Sets
IBM Translation Character Table
If you are running your printer with IBM Translation enabled, use this
table to find the right hex codes for the international character sets.
IBM Translation Hex Codes
21
23
#
24
$
40
@
@
§
5B
¢
$
Ä
°
5C
\
5D
!
5E
60
`
7B
{
7C
¦
7D
}
7E
~
U.S. ASCII
U.K. ASCII
Germany
¦
¦
!
!
!
!
¦
!
!
¬
−
#
£
\
!
`
{
¦
}
¬
^
^
^
^
#
$
Ö
ç
Ü
§
¤
¤
]
`
ä
ö
ù
ø
ö
ñ
ö
ò
ü
è
ß
¨
France
£
$
à
`
é
Norway/Denmark
Sweden/Finland
Spain
Æ
Ä
Ñ
#
Å
Å
Pt
$
Ø
Ö
@
à
#
§
[
\
`
æ
ä
å
ü
ü
¨
É
\
é
å
`
{
}
¬
^
Switzerland
Italy
°
ç
é
ù
ù
ä
ü
è
è
ì
£
$
§
°
ç
é
^
à
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Appendix B— Character Sets
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Helvetica CondensedHelvetica
Code Page 850 Character Table
♥
♥
♣
♦
02
12
03
04
05
06
16
07
17
08
18
09
19
0A
0B
0C
1C
0D
0E
0F
00
10
20
01
11
➝
➝
¶
14
➝
▲
▼
§
➝
1A
13
15
1B
1D
1E
1F
+
2B
.
#
,
'
27
)
29
(
28
!
21
&
-
$
%
"
22
23
24
25
26
2A
2C
2D
2E
2F
0
1
2
3
4
5
6
7
8
9
:
;
<
>
?
=
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
30
31
@ A B C D E F G H I J K L M N O
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
5E
4F
40
41
]
[
-
P Q R S T U V W X
Z
\
Y
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5F
50
51
`
a b c d e f g h i j k l m n o
62
63
64
65
66
67
68
69
6A
6B
6C
7C
6D
6E
6F
7F
60
61
p q r s t u v w x y z
{
}
˜
72
73
74
75
D6
77
78
79
7A
7B
7D
7E
70
71
ç
Ç
å
ü é â ä à
ê ë è • ”
“
Å
Ä
82
83
84
85
E6
87
88
89
8A
8B
8C
8D
8E
8F
80
81
ÿ
É
æ Æ ô ö ò û ù
Ö Ü ø £ Ø X ƒ
92
93
94
95
F6
97
98
99
9A
9B
9C
9D
9E
AE
9F
AF
90
91
1
/
1
/
á í ó ú ñ Ñ a o ¿ ® ¬
2
4
i
A2
B2
C2
A3
B3
C3
A4
B4
C4
A5
A6
A7
A8
©
A9
B9
C9
D9
AA
BA
CA
DA
AB
BB
CB
DB
AC AD
A0
B0
C0
D0
A1
B1
C1
Á Â
¢ ¥ ¬
Á
B5
C5
D5
B6
B7
B8
BC BD
BE
CE
BF
ã Ã
C6
C7
D7
C8
CC CD
CF
DF
D Ê Ë È
Í Î
Ï
Ì
D2
D3
D4
D6
D8
DC DD
DE
D1
´
´
Ó ß Ô Ò õ Õ µ ρ ρ Ú Û Ù y Y -
´
E2
F2
E3
E4
E5
E6
E7
F7
E8
F8
E9
F9
EA
FA
EB
EC ED
EE
EF
E0
E1
F1
3
F3
¶
F4
§
F5
÷
F6
1
3
2
4
-
FB
FC FD
FE
FF
F0
44XXU068.eps
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C d 39
Helvetica CondensedHelvetica Appendix B— Character Sets
Extended Character Sets
Each internal font in the printer has a different character set associated
with it as shown in the following tables. The hex codes accompany each
character.
Characters in Fonts
c0
c1
c2
c7
7 x 9 Standard
7 x 11 OCR
10 x 14 Standard
5 x 7 Standard
ØØ
Ø1
Ø2
Ø3
Ø4
Ø5
Ø6
Ø7
Ø8
Ø9
ØA
ØB
ØC
ØD
ØE
ØF
1Ø
2Ø
11
21
12
22
13
23
14
24
15
25
16
26
17
27
18
28
19
29
1A
2A
1B
2B
1C
2C
1D
2D
1E
2E
1F
2F
3Ø
4Ø
5Ø
6Ø
7Ø
8Ø
9Ø
AØ
BØ
CØ
DØ
31
41
51
61
71
81
91
A1
B1
C1
D1
32
42
52
62
72
82
92
A2
B2
C2
D2
33
43
53
63
73
83
93
A3
B3
C3
D3
34
44
54
64
74
84
94
A4
B4
C4
D4
35
45
55
65
75
85
95
A5
B5
C5
D5
36
46
56
66
76
86
96
A6
B6
C6
D6
37
47
57
67
77
87
97
A7
B7
C7
D7
38
48
58
68
78
88
98
A8
B8
C8
D8
39
49
59
69
79
89
99
A9
B9
C9
D9
3A
4A
5A
6A
7A
8A
9A
AA
BA
CA
DA
3B
4B
5B
6B
7B
8B
9B
AB
BB
CB
DB
3C
4C
5C
6C
7C
8C
9C
AC
BC
CC
DC
3D
4D
5D
6D
7D
8D
9D
AD
BD
CD
DD
3E
4E
5E
6E
7E
8E
9E
AE
BE
CE
DE
3F
4F
5F
6F
7F
8F
9F
AF
BF
CF
DF
EØ
FØ
E1
F1
E2
F2
E3
F3
E4
F4
E5
F5
E6
F6
E7
F7
E8
F8
E9
F9
EA
FA
EB
FB
EC
FC
ED
FD
EE
FE
EF
FF
44XXU069.eps
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Appendix B— Character Sets
C d 39
Helvetica CondensedHelvetica
Characters in Fonts
c20
8 point
c21
12 point
20 point
outline fonts
c22
c25, c26, c28
c30-c41
monospace fonts (6 point to 36 point)
ØØ
1Ø
2Ø
Ø1
11
Ø2
12
Ø3
13
Ø4
14
Ø5
15
Ø6
16
Ø7
17
Ø8
18
Ø9
19
ØA
1A
ØB
1B
ØC
1C
ØD
1D
ØE
1E
ØE
1F
+
2B
(
)
! " # $
%
&
’
*
,
-
.
/
21
22
23
24
25
26
27
28
29
2A
2C
2D
2E
2F
0
1
2
3
4
5
6
7
8
9
:
;
<
=
>
?
3Ø
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
@
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
4Ø
41
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
[
\
]
P
Q
R
S
T
U
V
W X
Y
Z
ˆ
5E
_
5Ø
51
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5F
`
6Ø
a
61
b
62
c
63
d
64
e
65
f
66
g
67
h
68
i
69
j
6A
k
6B
l
6C
m
6D
n
6E
o
6F
p
q
r
s
t
u
v
w
x
y
z
{
}
∼
7Ø
71
72
73
74
75
76
77
78
79
7A
7B
7C
8C
9C
7D
7E
7F
8F
9F
8Ø
9Ø
AØ
BØ
81
91
82
92
83
93
84
94
85
95
86
96
A6
87
97
88
98
89
8A
9A
8B
9B
8D
9D
8E
99
©
A9
9E
®
-
AF
|
|
a
§
¡
¢
£
¥
¨
«
¬
-
¤
A1
A2
A3
A4
A5
A7
A8
AA
AB
AC
AD
AE
1
0
2
3
.
1
1
3
Ç
B8
¿
BF
µ
¶
»
´
4
2
4
B1
B2
B3
B4
B5
B6
B7
B9
BA
BB
BC
BD
BE
Ç
C7
Æ
Å
È
É
Ê
Ë
Ì
Í
Î
Ï
À
Á
 Ã
Ä
CØ
C1
C2
C3
C4
C5
C6
C8
C9
CA
CB
CC
CD
CE
CF
´
Ö
D Ñ
Ò
Ó
Ô
Õ
×
Ø
ß
I
Ù
Ú
Û
Y
Ü
DØ
D1
D2
D3
D4
D5
D6
D7
D8
D8
DA
DB
DC
DD
DE
DF
à
á
â
ã
ä
å
æ
ç
è
é
ê
ë
ì
í
î
ï
EØ
E1
E2
E3
E4
E5
E6
E7
E8
E9
EA
EB
EC
ED
EE
EF
~
y
´
ÿ
o
÷
F7
o
ñ
ò
ó
ô
õ
ö
ø
ù
ú
û
ü
I
FØ
F1
F2
F3
F4
F5
F6
F8
F9
FA
FB
FC
FD
FE
FF
44XXU070.eps
Note: You cannot print these characters as 4 x 4 inch graphics because
there is white space surrounding the characters that prevents the image
from reaching the maximum graphic size.
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C d 39
Helvetica CondensedHelvetica Appendix B— Character Sets
Characters in Font
c23
OCR A
ØØ
1Ø
2Ø
3Ø
4Ø
5Ø
6Ø
7Ø
8Ø
9Ø
AØ
BØ
CØ
DØ
EØ
FØ
Ø1
11
21
31
41
51
61
71
81
91
A1
B1
C1
D1
E1
F1
Ø2
12
22
32
42
52
62
72
82
92
A2
B2
C2
D2
E2
F2
Ø3
13
23
33
43
53
63
73
83
93
A3
B3
C3
D3
E3
F3
Ø4
14
24
34
44
54
64
74
84
94
A4
B4
C4
D4
E4
F4
Ø5
15
25
35
45
55
65
75
85
95
A5
B5
C5
D5
E5
F5
Ø6
16
26
36
46
56
66
76
86
96
A6
B6
C6
D6
E6
F6
Ø7
17
27
37
47
57
67
77
87
97
A7
B7
C7
D7
E7
F7
Ø8
18
28
38
48
58
68
78
88
98
A8
B8
C8
D8
E8
F8
Ø9
19
29
39
49
59
69
79
89
99
A9
B9
C9
D8
E9
F9
ØA
1A
2A
3A
4A
5A
6A
7A
8A
9A
AA
BA
CA
DA
EA
FA
ØB
1B
2B
3B
4B
5B
6B
7B
8B
9B
AB
BB
CB
DB
EB
FB
ØC
1C
2C
3C
4C
5C
6C
7C
8C
9C
AC
BC
CC
DC
EC
FC
ØD
1D
2D
3D
4D
5D
6D
7D
8D
9D
AD
BD
CD
DD
ED
FD
ØE
1E
2E
3E
4E
5E
6E
7E
8E
9E
AE
BE
CE
DE
EE
FE
ØE
1F
2F
3F
4F
5F
6F
7F
8F
9F
AF
BF
CF
DF
EF
FF
44XXU071.eps
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Appendix B— Character Sets
C d 39
Helvetica CondensedHelvetica
Characters in Font
c24
OCR B Size 2
ØØ
1Ø
2Ø
3Ø
4Ø
5Ø
6Ø
7Ø
8Ø
9Ø
AØ
BØ
CØ
DØ
EØ
FØ
Ø1
11
21
31
41
51
61
71
81
91
A1
B1
C1
D1
E1
F1
Ø2
12
22
32
42
52
62
72
82
92
A2
B2
C2
D2
E2
F2
Ø3
13
23
33
43
53
63
73
83
93
A3
B3
C3
D3
E3
F3
Ø4
14
24
34
44
54
64
74
84
94
A4
B4
C4
D4
E4
F4
Ø5
15
25
35
45
55
65
75
85
95
A5
B5
C5
D5
E5
F5
Ø6
16
26
36
46
56
66
76
86
96
A6
B6
C6
D6
E6
F6
Ø7
17
27
37
47
57
67
77
87
97
A7
B7
C7
D7
E7
F7
Ø8
18
28
38
48
58
68
78
88
98
A8
B8
C8
D8
E8
F8
Ø9
19
29
39
49
59
69
79
89
99
A9
B9
C9
D8
E9
F9
ØA
1A
2A
3A
4A
5A
6A
7A
8A
9A
AA
BA
CA
DA
EA
FA
ØB
1B
2B
3B
4B
5B
6B
7B
8B
9B
AB
BB
CB
DB
EB
FB
ØC
1C
2C
3C
4C
5C
6C
7C
8C
9C
AC
BC
CC
DC
EC
FC
ØD
1D
2D
3D
4D
5D
6D
7D
8D
9D
AD
BD
CD
DD
ED
FD
ØE
1E
2E
3E
4E
5E
6E
7E
8E
9E
AE
BE
CE
DE
EE
FE
ØE
1F
2F
3F
4F
5F
6F
7F
8F
9F
AF
BF
CF
DF
EF
FF
44XXU072.eps
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Communications Reference
C
This chapter provides communications reference information. This
chapter covers these topics:
• Communications protocols
• Communications interfaces
• Printer serial port
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Appendix C— Communications Reference
C d 39
Helvetica CondensedHelvetica
Communications Protocols
Communications protocols are important because they determine the
transmission standards for communication between the printer and the
host. The printer and the host must use the same protocol and parameters
to communicate properly. The printer supports the flow control and block
transfer protocols described in the next sections. All of these protocols are
point-to-point except Multi-Drop. Application programs and/or ROM
BIOS determine which protocols your computer can support. For more
detailed information, refer to the Intermec Data Communications Reference
Manual (P/N 044737).
Intermec Standard Protocol
Intermec Standard protocol is a proprietary block transfer/status response
protocol. For each block sent, the host must wait for the appropriate
response before sending the next block (<DC1>). Except for single
character status commands (<ENQ> and <VT>), Standard protocol
transmits characters in message blocks beginning with the start of text
(<STX>) character and ending with the end of text (<ETX>) character.
Message blocks can be up to 255 characters, including the start of text and
end of text characters. The printer auto-discriminates between Standard,
Polling Mode D, and Multi-Drop protocols.
The printer returns its highest priority status when it receives a valid block
(<STX> data <ETX>) or when it receives the status request command
<ENQ>. When the printer receives the status dump command (<VT>),
the printer returns all active status. The printer status response time ranges
from 30ms to 100ms depending on the complexity of the received message
block. In the case of a transmission error, the printer responds with a
<NAK> and discards the entire message block.
The next table shows printer status conditions in descending order of
priority, status response characters, and pin 11/20 states.
Intermec Standard Protocol Printer Status Conditions
Printer Status
Buffer already full
Ribbon fault
Character
GS
Pin 11/20
Busy
US
Busy
No label stock
Buffer now full
Printhead hot
Offline (paused)
Label at strip pin
Skipping
EM
Busy
DC3
SI
Busy
Busy
DC3
FS
Busy
Ready
Ready
DC1
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C d 39
Helvetica CondensedHelvetica Appendix C— Communications Reference
Intermec Standard Protocol Printer Status Conditions (continued)
Printer Status
Printing
Character
DC1
Pin 11/20
Ready
Ready/Online
DC1
Ready
Note: Do not confuse the Buffer now full <DC3> status with the
XON/XOFF characters <DC1> and <DC3>.
When the printer returns Buffer Now Full (<DC3>) status, it accepts the
currently received message block. At this time, the printer can accept short
messages to allow parsing of immediate commands such as Reset (<DLE>)
or Cancel Batch Printing (<EM>). However, if the printer responds with a
<GS> to any message block, the buffer is already full and the printer
discards the entire message block.
XON/XOFF Protocol (Software and Hardware Flow Control)
The XON/XOFF protocol stops the host from sending data when the
printer buffer fills up and starts the host again when the buffer empties.
When you select this protocol, you concurrently enable software and
hardware flow control. Software flow control uses the ASCII characters
<DC1> (XON) and <DC3> (XOFF) to start and stop the flow of data
from the host to the printer. Hardware flow control uses pin 11 or pin 20
(internally connected together) on the printer’s serial port to indicate
“Ready” or “Busy” for data flow control. As with Standard protocol,
<STX> and <ETX> enclose data. Status responses conform to the table
above except that <DC2> is substituted for <DC1> and <DC4> is
substituted for <DC3>.
The printer does not restrict the message length for XON/XOFF protocol.
That is, the printer processes information as it is being downloaded and
stops when there is no more information. There is no restriction on the
number of characters that can be sent down at a time. <STX> and <ETX>
are optional characters.
Pin 11/20 reports “Ready” and a <DC1> (XON) is transmitted when the
printer finishes reloading at power-up. Pin 11/20 reports “Busy” when the
printer’s input buffer fills with 768 bytes of data. If the host ignores pin
11/20 and continues to transmit data, the printer transmits a <DC3>
(XOFF) after receiving 15 additional characters. The printer continues to
transmit a <DC3> after every 15 characters received if the host continues
to transmit data. Data integrity is not guaranteed if this happens.
Pin 11/20 becomes “Ready” when the printer has transferred all the data
from the input buffer. If the printer receives a <DC3>, it transmits a
<DC1> (XON) and the host may resume transmission. When you switch
the printer offline, pin 11/20 becomes “Busy” and it transmits a <DC3>.
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Appendix C— Communications Reference
C d 39
Helvetica CondensedHelvetica
When you switch the printer online (and the input buffer is empty), pin
11/20 becomes “Ready” and it transmits a DC1.
Printer XON/XOFF Operation
# of Bytes Received
Do not care
768
Online/Offline Pin 11/20 Transmit
Offline
Online
Busy
Busy
Busy
Ready
DC3
768 + each 15 thereafter Online
DC3
Buffer Empty
Online
DC1 (if DC3 was sent)
XON/XOFF, No Status Protocol
This protocol is identical to XON/XOFF protocol except that status is not
returned after each message received. However, status is still returned for
the status request (<ENQ>) and the status dump (<VT>) commands.
Polling Mode D
Polling Mode D is a block transfer protocol that transmits data in blocks
of up to 255 characters, including protocol overhead. For Polling Mode D,
the host/concentrator is responsible for asking the printer for data it might
have (polling) and requesting to send data to the printer (selecting). The
blocks are framed with LRC characters for additional data integrity.
Polling Mode D is normally used for point-to-point networks that connect
the printer to an Intermec port concentrator (RS-232 or RS-422 are
acceptable).
This protocol is the default setting for the printer. Return the protocol
setting to Polling Mode D by setting the printer DIP switches to the
factory default settings (9600, E, 7, 1).
Multi-Drop Protocol
Use Multi-Drop protocol to connect up to 32 devices to an Intermec
controller on a four-wire RS-485 (two twisted pair). This protocol is
similar to Polling Mode D except each device has a unique address (POL
and SEL character). You must use an RS-485, which is automatically
enabled when you enable Multi-Drop. Be sure to specify a unique address
for the printer and verify that the baud rate is between 2,400 and 19,200.
User-Defined Protocol
The printer provides the capability to change protocol characters.
However, users may not define their own protocol. You can substitute
characters you want to use as protocol characters, but the rules for the
chosen protocol do not change. The printer does not use any protocol
characters that you replace with the NUL character. One table of protocol
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C d 39
Helvetica CondensedHelvetica Appendix C— Communications Reference
characters exists. You may redefine these characters to create a table that all
of the protocols can use. One possibility for the user to redefine protocol
characters might be the replacement of control characters with printable
characters.
Note: Please use caution when replacing control characters with printable
characters. You cannot replace one control character with more than one
printable character.
The following table lists the protocol characters that you can redefine and
the protocols they affect.
Protocols Affected by Redefining Characters
Character
SELECT IN
POLL IN
Protocol Affected
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
STD, POL MODE D, MULTI-DROP, XON/XOFF
STD, POL MODE D, MULTI-DROP, XON/XOFF
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
STD, POL MODE D, MULTI-DROP, XON/XOFF
XON/XOFF
RES IN
REQ IN
SOM IN
EOM IN
AFF IN
NEG IN
DLE IN
XON IN
XOFF IN
XON/XOFF
SELECT OUT
POLL OUT
RES OUT
REQ OUT
SOM OUT
EOM OUT
AFF OUT
NEG OUT
DLE OUT
XON OUT
XOFF OUT
PROTO-CMD 1
PROTO-CMD 2
TIMEOUT ON EOM
MULTI-DROP
MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
POL MODE D, MULTI-DROP
STD, POL MODE D, MULTI-DROP
STD, POL MODE D, MULTI-DROP
XON/XOFF
XON/XOFF
STD, XON/XOFF
STD, XON/XOFF
POL MODE D, MULTI-DROP
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Appendix C— Communications Reference
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Host Requirements
Your printer has the following hardware and software requirements:
• The host computer must use the American Standard Code for
Information Exchange (ASCII) for data communications.
• A serial port must be available on the host if you are connecting directly
to the printer.
• The host must support at least one of the following data
communications interfaces: RS-232, RS-422, or RS-485.
For information on configuring the host computer, port concentrator, or
network controller, see the reference manual for the controlling device.
Communications Boundaries
The information below applies to all protocols that the printer supports.
Communications Boundaries
Parameter
Maximum Capacity
9999 milliseconds
9999 milliseconds
Message delay
Character delay
Message block size
255 characters (including STX and ETX characters)
Unlimited block size for XON/XOFF
Device address number
(Multi-Drop only)
A to Z, 0 to 5
Communications Interfaces
The printer supports serial communications with the following interfaces:
• RS-232
• RS-422
• RS-485
The following sections describe these interfaces. See the Data
Communications Reference Manual (P/N 044737) for more detailed
information.
RS-232 Serial Interface
Use the RS-232 serial interface in all asynchronous point-to-point full- or
half-duplex direct data communications or modem control. The printer
cable must have the pin assignments for an RS-232 serial interface shown
in the next table.
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RS-422 Serial Interface
Use the RS-422 interface in long line point-to-point direct connect
installations. The printer cable must have the pin assignments for an
RS-422 serial interface shown in the next table.
RS-485 Serial Interface
Use the RS-485 serial interface for Multi-Drop installations only. The
printer cable must have the pin assignments for an RS-485 serial interface
shown in the next table.
RS-232, RS-422, and RS-485 Serial Interface Pin Assignments
Interface
Pin
1
Name
Operation
RS-232/422/485
RS-232
Chassis Ground (GND)
Transmit Data (TD)
Receive Data (RD)
Request to Send (RTS)
Connect to pin 1, chassis ground, of connected device.
Output: Connect to receive data pin of connected device.
Input: Connect to transmit data pin of connected device.
2
RS-232
3
RS-232/422/485
4
Output: When you use a modem, connect to modem RTS
pin. The modem sets RTS to true before transmission. The
printer sets RTS to false after transmission.
RS-232/422/485
RS-232/422/485
5
7
Clear to Send (CTS)
Input: When you use a modem, connect to modem CTS
pin. The modem must set CTS true before the printer
transmits data. If not connected, CTS sets itself true.
Signal Ground (SG)
Printer Status (PS)
To enable communications, connect to signal ground of
connected device. Completes circuit for all RS-232 signals.
RS-232/422/485 11
Output: When not using software flow control
(XON/XOFF), connect to input of connected device (for
example, CTS). Indicates printer mechanical status and
status of printer input buffer.
RS-422/485
RS-422/485
RS-422/485
RS-422/485
13
14
16
19
Input B
Input: Serial differential data to the printer.
Output: Serial differential data from the printer.
Input: Serial differential data to the printer.
Output: Serial differential data from the printer.
Output A
Input A
Output B
RS-232/422/485 20
Data Terminal Ready
(DTR)
Output: When you use a modem, connect to modem DTR
pin.
When using Intermec Standard Protocol, this pin indicates
that the printer is switched on.
When using XON/XOFF or hardware flow control, this pin
indicates the printer mechanical status and the status of the
printer input buffer.
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Appendix C— Communications Reference
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Printer Serial Port
The rear panel of the printer contains the serial port connector. It is a
25-pin D-style subminiature receptacle. The port is wired as a data
terminal equipment (DTE) device.
25
13
24
12
23
11
PS
22
10
21
9
DTR
SG
20
8
19
7
CTS
18
6
17
RTS
5
16
4
RD
15
3
14
TD
2
1
GND
3XXXU.063
Serial port pin assignments: This illustration shows the serial port pin assignments.
Shield
25-Pin (Socket) D-Sub
Metal Backshell
25-Pin (Plug) D-Sub
Metal Backshell
Chassis Ground
Transmitted Data
Received Data
Request to Send
Clear to Send
Data Set Ready
Ground
1
2
3
4
5
6
7
1
3
2
Chassis Ground
Received Data
Transmitted Data
8
Carrier Detect
20 Data Terminal Ready
7
Ground
Data Terminal Ready 20
6
Data Set Ready
Carrier Detect
8
4
5
Clear to Send
Printer
PC
3XXXU010.eps
RS-232 null modem cable for PC/XT: This illustration shows the pin assignments for
the RS-232 null modem cable for the PC/XT (P/N 048668).
Note: The metal backshell is connected directly to the shield to achieve
electrostatic discharge (ESD) immunity.
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Shield
9-Pin (Socket) D-Sub
Metal Backshell
25-Pin (Plug) D-Sub
Metal Backshell
1
2
3
8
Chassis Ground
Transmitted Data
Received Data
Carrier Detect
Received Data
Transmitted Data
Clear to Send
2
3
8
7
4
6
1
Request to Send
Data Terminal Ready
Data Set Ready
Carrier Detect
6
Data Set Ready
20 Data Terminal Ready
5
Clear to Send
Request to Send
Ground
4
7
Ground
5
Printer
3XXXU011.eps
PC
RS-232 for PC/AT: This illustration shows the pin assignments for the RS-232 null
modem cable for PC/AT (P/N 048693).
Note: The metal backshell is connected directly to the shield to achieve
electrostatic discharge (ESD) immunity.
Shield
25-Pin (Plug) D-Sub
Metal Backshell
25-Pin (Socket) D-Sub
Metal Backshell
Chassis Ground
Chassis Ground
Transmitted Data
Received Data
1
2
1
2
Transmitted Data
Received Data
➤
➤
➤
➤
➤
3
3
Request to Send
Clear to Send
Request to Send
Clear to Send
4
4
5
5
Data Terminal Ready
Signal Ground
Data Terminal Ready
Signal Ground
20
7
20
7
3XXXU012.eps
Printer
Modem
Straight through DTE to DCE cable: This illustration shows the pin assignments for
the straight through DTE to DCE cable used with a modem (P/N 043237S). If you find
that you are losing data, you may need to isolate the chassis ground from one of the
two devices by connecting it to the shield.
Note: The metal backshell is connected directly to the shield to achieve
electrostatic discharge (ESD) immunity.
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Appendix C— Communications Reference
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Shield
1
1
+
-
➤
➤
13
16
19
14
Input RxDB
Input RxDA
➤
➤
-
14
19
16
13
Output TxDA
Output TxDB
+
Printer
Host
3XXXU013.eps
RS-422 serial interface: This illustration shows the pin assignments for the RS-422
serial interface. The host in this case includes Intermec products that support RS-422.
Non-Intermec controllers may have different pin assignments.
Note: Connect pin 1 to shield at one end only.
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Full ASCII Table
D
This chapter contains these tables:
• Full ASCII table
• Full ASCII control characters table
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Appendix D— Full ASCII Table
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Full ASCII Table
This table lists the ASCII characters and their binary, hexadecimal,
decimal, and Code 39 equivalents.
Full ASCII Table
Binary0
Hex1
00
01
02
03
04
05
06
07
08
09
0A
0B
0C
0D
0E
0F
10
11
12
13
14
15
16
17
18
19
1A
1B
1C
1D
1E
1F
20
21
Dec2
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
C393
%U
$A
$B
Char4
NUL
SOH
STX
ETX
EOT
ENQ
ACK
BEL
BS
Binary0
Hex1
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
30
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
40
41
42
43
Dec2
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
C393
/B
Char4
00000000
00000001
00000010
00000011
00000100
00000101
00000110
00000111
00001000
00001001
00001010
00001011
00001100
00001101
00001110
00001111
00010000
00010001
00010010
00010011
00010100
00010101
00010110
00010111
00011000
00011001
00011010
00011011
00011100
00011101
00011110
00011111
00100000
00100001
00100010
00100011
00100100
00100101
00100110
00100111
00101000
00101001
00101010
00101011
00101100
00101101
00101110
00101111
00110000
00110001
00110010
00110011
00110100
00110101
00110110
00110111
00111000
00111001
00111010
00111011
00111100
00111101
00111110
00111111
01000000
01000001
01000010
01000011
"
/C
/D
/E
#
$
%
&
'
$C
$D
$E
/F
/G
/H
/I
$F
(
$G
$H
$I
)
/J
*
HT
/K
/L
+
,
$J
LF
$K
$L
VT
/M
/N
/O
/P6
/Q
/R
-
FF
.
$M
$N
$O
$P
CR
/
SO
0
1
2
3
4
5
6
7
8
9
:
SI
DLE
DC1
DC2
DC3
DC4
NAK
SYN
ETB
CAN
EM
SUB
ESC
FS
$Q
$R
$S
/S
/T
/U
/V
/W
/X
$T
$U
$V
$W
$X
$Y
/Y
/Z
%F
%G
%H
%I
%J
%V
A
;
$Z
%A
%B
%C
%D
%E
SP
<
=
>
?
GS
RS
@
A
B
C
US
SP5
!
B
/A
C
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Full ASCII Table (continued)
Binary0
Hex1
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
50
51
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5E
5F
60
61
62
Dec2
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
C393
D
Char4
D
E
Binary0
Hex1
63
64
65
66
67
68
69
6A
6B
6C
6D
6E
6F
70
71
72
73
74
75
76
77
78
79
7A
6C
7B
7C
7D
7E
7F
Dec2
99
C393
+C
+D
+E
Char4
01000100
01000101
01000110
01000111
01001000
01001001
01001010
01001011
01001100
01001101
01001110
01001111
01010000
01010001
01010010
01010011
01010100
01010101
01010110
01010111
01011000
01011001
01011010
01011011
01011100
01011101
01011110
01011111
01100000
01100001
01100010
01100011
01100100
01100101
01100110
01100111
01101000
01101001
01101010
01101011
01101100
01101101
01101110
01101111
01110000
01110001
01110010
01110011
01110100
01110101
01110110
01110111
01111000
01111001
01111010
01101100
01111011
01111100
01111101
01111110
01111111
c
d
e
f
E
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
108
123
124
125
126
127
F
F
G
G
H
I
+F
H
+G
+H
+I
g
h
i
I
J
J
K
K
L
+J
j
L
+K
+L
k
l
M
N
M
N
O
P
+M
+N
+O
+P
m
n
o
p
q
r
O
P
Q
Q
R
S
R
+Q
+R
+S
S
T
T
U
V
W
X
Y
s
U
+T
+U
+V
+W
+X
+Y
t
V
u
v
w
x
y
z
W
X
Y
Z
Z
[
%K
%L
%M
%N
%O
%W
+A
+B
+Z
+L
\
l
]
%P
%Q
%R
%S
{
^
|
_
}
`
~
7
8
a
%T
n
b
Notes for the Full ASCII Table
0
1
Bit positions are 76543210.
Hexadecimal value.
5
6
SP is the SPACE character.
The Code 39 characters /P through /Y may be interchanged with
the numbers 0 through 9.
2
3
Decimal value.
7
8
May be interchanged with %X or %Y or %Z.
n is the DELETE character.
Code 39 characters.
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Appendix D— Full ASCII Table
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Full ASCII Control Characters Table
This table lists the ASCII control characters and their definitions.
Full ASCII Control Characters Table
Control
Character Definition
Control
Character Definition
ACK
BEL
BS
Acknowledgment
FF
Form Feed
Bell
FS
File Separator
Group Separator
Horizontal Tab
Line Feed
Backspace
GS
CAN
CR
Cancel
HT
LF
Carriage Return
Device Control 1 (XON)
Device Control 2
Device Control 3 (XOFF)
Device Control
Delete
DC1
DC2
DC3
DC4
DEL
DLE
EM
NAK
NUL
RS
Negative Acknowledge
Null, or all zeroes
Record Separator
Shift In
SI
SO
Shift Out
Data Link Escape
End of Medium
Enquiry
SOH
SP
Start of Heading
Space
ENQ
EOT
ESC
ETB
ETX
STX
SUB
SYN
US
Start of Text
Substitute
End of Transmission
Escape
Synchronous Idle
Unit Separator
Vertical Tab
End Transmission Block
End of Text
VT
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Glossary
G
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Glossary
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ASCII
American Standard Code for Information Interchange. A standard seven-
bit code almost always transmitted with a parity bit for a total of eight bits
per character. ASCII was established by the American National Standards
Institute to achieve compatibility between various types of data
communication equipment. Equivalent to the International ISO 7-bit
code.
backing
Silicon release liner on media to which labels are attached until ready for
use.
bar code
A printed, machine-readable code that consists of parallel bars of varied
width and spacing.
batch takeup
A device that rewinds media; useful for printing batches of labels.
BEL
A command character that instructs the printer to return an error status
code.
character set
Refers to the letters, numerals, and symbols that support a particular
language (such as French, U.S., ASCII) or automatic identification
technology (such as Code 30, Codabar).
cloning
A procedure that copies the RAM contents (configuration, formats, fonts,
pages and graphics) from the memory of one printer to the memory of
another.
configuration
The current parameter settings that determine the operating characteristics
of the printer.
data file
The collection of data and printer commands that, when sent to the
printer, is merged with a format file to print a label.
Data Line Print mode
A mode of operation in which the printer prints each command
(accompanied by its ASCII code) that it receives from the host.
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density
Number of data characters that can be represented in a linear unit of
measure. Often expressed in characters per inch.
direct thermal
A method of thermal printing in which images are printed when heat from
the thermal printhead produces a black mark on the media.
EAN
European Article Numbering; now also called IAN (International Article
Numbering). International standard bar code for retail food packages
corresponding to the Universal Product Code (UPC) in the United States.
Emulation mode
An operating mode in which the printer has the operating characteristics of
an 8636 or 8646 printer.
Feed/Pause button
A printer control panel button that advances the media and causes the
printer to pause printing.
field
A graphic element that is the basic unit of a format. The four basic types of
fields are bar code, graphic, line, and text.
fixed data field
Bar code and text fields that never vary from one label to the next; the data
in a fixed field is a permanent part of the format.
fixed format
A format in which the data never varies from one label to the next, such as
a return address label. A fixed format needs no additional data to print a
label.
font
A character set of a given type size and style. See also character set.
font file
See soft font.
format file
a collection of printer commands and data that determines the
arrangement of fields on a label.
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Glossary
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graphic
A bitmap picture downloaded to the printer by the host before printing.
HIBC
Health Industry Bar Code standard. A modified version of Code 39 that
has 43 characters, utilizes the Modulus 43 check character, and reserves
some character combinations for special usage.
human-readable
A character, number, or symbol printed in a font that can be read by a
human; as opposed to bar code symbology, which can only be read by a
machine. See text.
image bands
A portion of an image in the shape of a strip of the image. A certain
number of image bands are stored in memory before printing begins. This
method allows printing and imaging to take place simultaneously.
imaging
The process of generating a picture of the label in printer memory.
ips
Inches per second. A measurement of print speed that measures the
number of inches of media that is printed each second.
ISO
International Organization for Standardization. An internationally
accepted 7-bit character code. (The U.S. version is ASCII.)
label
The part of the media on which data is printed.
label format
The design of a bar code label; the arrangement of the text, lines, and bar
codes on a label.
label gap
The space between labels on die-cut label stock.
ladder
A method of bar code printing in which the bars in the bar code print one
at a time, in a series. The bar code appears along the length of the label.
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margin
The distance between the edge of a label and where the printing starts on
that label. See also top of form.
media
The label stock on which the printer prints labels. Media can be made of
plain paper, polyester, thermally reactive paper, or other materials with
adhesive backing and ribbon.
mnemonic code
An acronym or abbreviation for a computer instruction, routine, or
format. For example, <STX> represents the start of text.
Multi-Drop protocol
A protocol capable of controlling communications between a single
controller and multiple devices.
OCR font
A font that is recognized by optical character recognition.
offline
The state in which the printer is not able to carry out two-way
communication with the host.
online
The state in which the printer is able to carry out two-way communication
with the host.
parallel
A communication scheme in which the bits of a byte are transferred
simultaneously over a multistrand cable.
parameters
The operating limits of the printer. Also, the variable information sent
with a command.
picket
A method of bar code printing in which all the bars are printed at once, in
parallel. The bar code appears across the width of the label.
pitch
(1) The number of characters printed in one horizontal inch determined
by the increment by which the printer platen moves. (2) Rotation of a bar
code symbol about an axis parallel to the direction of the bars.
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Glossary
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point size
A unit of measure for font height; 72 points equals 1 inch as measured
from slightly above the top of the uppercase letters to slightly below the
bottom of the lowercase descenders.
Polling Mode D protocol
Polling Mode D is a protocol that allows devices and controllers to
exchange data in an “ask and receive” format. Use Polling Mode D to
connect multiple devices to a single multiport controller.
print speed
Measured in inches per second (ips), the rate at which media travels past
the printhead.
printhead
The mechanism inside the printer that prints. For example, the printhead
for the 3440 printer consists of 1792 thermal elements.
printhead elements
The parts of the printhead that print by placing a mark on the label when
heated. Each element is switched on and off separately in order to react
with the media or thermal transfer ribbon to create a mark on the label.
ready
The state in which the printer is able to print; the normal operating state
of the printer.
Ready/Busy line
Pin 11/20 of the rear panel connector. Indicates the printer is ready or not
ready.
RS-232
Widely recognized protocol standard for serial binary data interchange.
The standard covers the physical, electrical, and functional characteristics
of the interface.
RS-422
Standard for the voltage and impedance levels for serial data transmission
on balanced lines. Similar to RS-232, but handles larger distances and
faster communication.
RS-485
Standard for allowing multiple devices to share a common set of serial data
communication lines. The signaling is very similar to RS-422. The
maximum number of devices allowed is 32.
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scan
To read a bar code with a device known as a scanner that converts optical
information into electrical signals.
selective transfer
A procedure that copies selected formats, fonts, graphics, or pages stored in
the memory of one printer to the memory of another.
self-strip
An internal device for the printer that presents each label after it is printed,
with the backing removed so it may be applied immediately. Self-strip is a
standard feature on the 3400e printer.
sensitivity
The responsiveness of thermal media, or of thermal transfer ribbon, to
heat; it is determined by the time required for a unit measure of heat to
affect the media or ribbon.
serial
A communication scheme in which the bits of a byte are transferred one at
a time. Often serial transmission is used to link host computers to
terminals and PCs to printers.
soft font
A file stored in the printer to provide the ability to print text using fonts
that are not resident in the printer.
Standard protocol
A communications protocol capable of controlling communications
between two devices connected by a single data communication line.
symbology
A scheme for encoding data as a bar code. Code 39, Interleaved 2 of 5, and
Code One are examples of different symbologies.
thermal transfer
A method of printing by which heat from the printhead melts ink from
the ribbon onto media. The ink adheres to the media as it cools.
top of form
The point where printing can start on a label. Separated from the edge of
the label by the margin.
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Glossary
C d 39
Helvetica CondensedHelvetica
UPC
Universal Product Code. A numeric, 12-digit bar code symbology used
extensively in retail, particularly the grocery industry.
User-Defined Characters (UDC)
See graphic.
User-Defined Fonts (UDF)
See soft font.
variable data field
Bar code and text fields that change from one label to the next.
XON/XOFF protocol
A protocol that stops the host from sending data when the printer buffer
fills up and starts it again when the buffer empties.
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Index
I
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Index
boundaries, communication, 90
Numbers
C
cables
2D symbologies
Code 16K, 74
Code 49, 75
considerations in noisy electrical environments, 11
RS-232 schematics, 92
RS-422 schematic, 94
serial port, 9
Data Matrix, 75
described, 74
Maxicode, 75
PDF417, 75
straight through schematics, 93
changing core-locking brackets, 22
character sets, 68
Advanced mode, 78
Code Page 850, 80
definition, 100
QR Code, 76
86XX Emulation mode, 62
A
AC power receptacle, 3
adjustments
Emulation mode, 78
extended, 81
IBM translation, 79
international, 78
bias adjust screw, 48
darkness adjust control, 49
label mark sensor, 50
X forms adjust, 64
cleaning
Y forms adjust, 65
drive roller, 36
label sensors, 38
media guides, 37
media path, 37
printer covers, 36
printhead, 34
schedule, 32
Advanced mode, international character sets, 78
Alert LED, troubleshooting, 43
AS400, connecting to the 3400, 10
ASCII
definition, 100
table, 96, 97
tear bar, 36
tools, 32
cloning, definition, 100
coax interface option, 71
Codabar, 73
Code 11, 73
Code 128, 73
Code 16K, 74
Code 2 of 5, 73
Code 39, 73
Code 49, 75
Code 93, 73
Code Page 850, character table, 80
communicating with the printer, 28
using PrintSet, 29
using the printer command set, 29
using third-party software, 29
communications
B
backing, definition, 100
bands, image, 53
bar code
definition, 100
symbologies
2D stacked
Code 16K, 74
Code 49, 75
list of, 74
PDF417, 75
2D matrix
Data Matrix, 75
list of, 75
Maxicode, 75
QR Code, 76
Codabar, 73
Code 11, 73
boundaries, 90
host requirements, 90
interfaces, 90
IPL commands, using, 29
PrintSet, using, 29
protocols, 86
Code 128, 73
Code 2 of 5, 73
Code 39, 73
Code 93, 73
EAN, 74
Interleaved 2 of 5, 74
list of, 73
POSTNET, 74
UPC, 74
Multi-Drop, 88
Polling Mode D, 88
Standard, 86
user-defined, 89
batch takeup, definition, 100
BEL, definition, 100
bias adjust screw
adjusting, 48
using for optimal print quality, 48
XON/XOFF, 87, 88
specifications, 68
testing for, 13, 29
third-party software, using, 29
troubleshooting, 45, 46, 58
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Index
configuration
E, F
EAN
definition, 100
printing test label, 29, 58
test label
definition, 101
described, 74
hardware, 7
EasyLAN 10i interface option, 71
EasyLAN 10i2 adapter accessory, 71
EasyLAN Wireless interface option, 71
electrical requirements, 68
empty/pause LED, troubleshooting, 45
Emulation mode
definition, 101
international character sets, 78
environment, specifications, 68
Ethernet interface option, See EasyLAN 10i interface
option
software, 25
troubleshooting, 43
configuration commands
changing from Test and Service mode, 59
Emulation mode, 62
X forms adjust, 64
Y forms adjust, 65
DIP switch settings, 59
connecting
printer to a mainframe, 11
printer to a network, 10
printer to a PC
using the parallel port, 9
using the serial port, 9
printer to an AS400, 10
printer to power source, 3
printer to system
extended character sets, 81
fanfold media, loading, 5
faults, media or system, 17
Feed/Pause button
definition, 101
functions of, 17
illustrated, 16
using, 17
using the parallel port, 8
using the serial port, 8
core-locking brackets, changing, 22
cover
field, definition, 101
fixed data field, definition, 101
fixed format, definition, 101
flash SIMM, additional storage memory, 52
flow control, 87
cleaning, 36
removing, 4
D
font
darkness adjust control
and graphics specifications, 69
definition, 101
setting, 49
using for optimal print quality, 49
data file, definition, 100
Data Line Print, 58
extended character sets, 81
file, definition, 101
format
file, definition, 101
positioning with DIP switches, 63
forms adjust
positioning the label format, 63
X forms, setting, 64
Y forms, setting, 65
front panel
entering, 58
using to test the operation of the printer, 58
using to troubleshoot printer, 58
Data Line Print mode, definition, 100
data loss
checking for communication problems, 46
preventing, 46
Data Matrix, 75
density, definition, 101
dimensions, 68
LEDs, 16
understanding, 16
full ASCII table, 96, 97
DIP switch settings
G, H, I
graphic
changing, 12
chart, 13
configuration commands, 59
descriptions, 12
definition, 102
specifications, 69
hardware configuration test label, printing, 7
HIBC, definition, 102
host requirements, communications, 90
human-readable, definition, 102
IBM translation, character table, 79
test and service, 57
direct thermal, definition, 101
dot increments, setting the number of, 60
downloading, definition, 28
drive roller, cleaning, 36
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Index
image bands
media
definition, 103
definition, 102
description, 53
function, 54
fault, troubleshooting, 43
guides, cleaning, 37
optimizing with print speed, 54
imaging, definition, 102
increasing printer throughput, 53
inspecting the printer, 32
installing, printer, 3
loading fanfold, 5
loading in the printer, 18
path, cleaning, 37
specifications, 69
media or system faults, 17
media sensitivity number
description of, 24
interfaces
communications, 90
EasyLAN 10i, 71
setting for Intermec media and ribbon, 26
settings table
direct thermal media, 27
thermal transfer media, 28
memory
EasyLAN 10i2 adapter accessory, 71
EasyLAN Wireless, 71
RS-232, 90
RS-422, 91
RS-485, 91
additional storage, flash SIMM, 52
expansion option, 72
increasing amount available, 52, 58
limitations, 52
resetting, 58
returning printer to default settings, 58
usage
Interleaved 2 of 5, 74
Intermec Standard protocol, described, 86
international character sets, 78
IPL commands, using to communicate, 29
ips, definition, 102
ISO, definition, 102
limitations, 52
problems, 52
using efficiently, 52
K, L
Kanji/Katakana option, 72
label
mnemonic code, definition, 103
MSN, See media sensitivity number
Multi-Drop protocol
definition, 103
definition, 102
format
definition, 102
positioning along the length of label, 64
positioning parallel along width of label, 65
gap, definition, 102
mark sensor, adjusting, 50
rest point, setting dot increments, 60
sensors, cleaning, 38
ladder, definition, 102
languages, international character sets, 78
LED
described, 88
N, O
network, connecting to the 3400, 10
OCR font, definition, 103
offline, definition, 103
On/Off switch, 3
online, definition, 103
opening the printer, 4
operation problems, troubleshooting, 42
options
front panel, 16
indicators, 16
media or system faults, 17
over-temperature condition, 17
understanding, 16
communication interface, 71
finishers, 72
printer, 71
loading
over-temperature condition, 17
fanfold media, 5
media for straight-through printing, 18
roll media, 18
P
parallel
definition, 103
thermal transfer ribbon, 22, 23
interface, pin descriptions, 72
port, using to connect the 3400 to a PC, 9
parameters, definition, 103
PDF417, 75
picket, definition, 103
pin descriptions, parallel interface, 72
pitch
definition, 103
test label, printing, 58
plugging in the printer, 3
M
mainframe, connecting to the 3400, 11
maintenance
location of parts to be maintained, 33
schedule, 32
margin, definition, 103
matrix symbologies, See 2D symbologies
Maxicode, 75
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Index
point size, definition, 104
Polling Mode D protocol
definition, 104
described, 88
POSTNET, 74
printhead
cleaning, 34
definition, 104
elements, definition, 104
specifications, 70
power loss, troubleshooting, 42
preparing the printer for installation, 3
preventing data loss, 46
print quality
printing
hardware configuration label, 7
increasing speed, 53
software configuration label, 25
speed, specifications, 70
straight-through, 18
correcting, 48
darkness adjust control, adjusting with, 49
maintaining, 48
optimizing, 48
printing test label, 58
troubleshooting, 44
understanding, 48
print speed
test label, 29
PrintSet, using to communicate with the printer, 29
problems
communication, 45
print quality, 44
printer operation, 42
adjusting for use with image bands, 54
definition, 104
printer
protocols
described, 86
Multi-Drop, 88
communication problems, 45
communications, 28, 68
components
Polling Mode D, 88
Standard, 86
user-defined, 89
back view, 3
XON/XOFF, 87, 88
front view, 2
connecting
Q, R
QR Code, 76
AS400, 10
quality, problems, troubleshooting, 44
RAM, using efficiently, 52
ready, definition, 104
Ready/Busy line, definition, 104
removing the printer cover, 4
requirements
mainframe, 11
network, 10
PC, 9
to power, 3
to your system, 8
cover
electrical, 68
cleaning, 36
removing, 4
features, described, 2
inspection, 32
installing, 3
memory, using efficiently, 52
opening, 4
operation
testing, 58
troubleshooting, 42, 58
options, 71
coax interface, 71
EasyLAN 10i interface, 71
EasyLAN 10i2 adapter accessory, 71
EasyLAN Wireless, 71
Kanji/Katakana, 72
memory expansion, 72
twinax interface, 71
plugging in, 3
hardware and software, 90
resetting, memory, 58
ribbon specifications, 70
RS-232
definition, 104
serial interface, described, 90
RS-422
definition, 104
serial interface, described, 91
RS-485
definition, 104
serial interface, described, 91
S
scan, definition, 105
schedule of maintenance, 32
selective transfer
definition, 105
self-strip
definition, 105
printing
loading media, 20
specifications, 70
sensitivity, definition, 105
ports, illustrated, 8
RAM
allocation, 52
storage limitations, 52
understanding, 52
serial port, 92
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Index
serial
throughput, increasing, 53
top of form, definition, 105
troubleshooting
port
cables, 9
definition, 105
description, 92
checklist, 42
communication problems, 45
pin assignments, illustrated, 92
using to connect a PC to the 3400, 9
setting
data loss, 46
print quality problems, 44
printer operation problems, 42
twinax interface option, 71
dot increments, number of, 60
media sensitivity number, 24, 26
soft font, definition, 105
software configuration label, printing, 25
speed, printing, 70
stacked symbologies, See 2D symbologies
Standard protocol
definition, 105
described, 86
straight-through printing, 18
symbologies
U, V, X, Y
UDC, definition, See graphic, definition
UDF, definition, See soft font, definition
UPC
definition, 106
described, 74
uploading, definition, 28
user-defined protocol, 89
variable data field, definition, 106
X forms adjust, See also top of form, set command
default origin, 64
setting dot increments, 60
setting with DIP switches, 64
XON/XOFF
definition, 106
described, 87
no status protocol, 88
Y forms adjust
2D, described 74
Codabar, 73
Code 11, 73
Code 128, 73
Code 16K, 74
Code 2 of 5, 73
Code 39, 73
Code 49, 75
Code 93, 73
Data Matrix, 75
EAN, 74
Interleaved 2 of 5, 74
Maxicode, 75
default origin, 64
setting dot increments, 60
setting with DIP switches, 65
yellow LED, troubleshooting, 45
PDF417, 75
POSTNET, 74
QR Code, 76
UPC, 74
symbology, definition, 105
T
tear bar, cleaning, 36
Test and Service mode
86XX Emulation mode, 62
changing configuration commands from, 59
Data Line Print, 58
DIP switch settings, 57
entering, 56
exiting, 56
memory reset, 58
printing test labels, 58
using forms adjust, 63
X forms adjust, 64
Y forms adjust, 65
test label
example of hardware configuration, 7
printing, 29, 58
thermal transfer
definition, 105
ribbon, loading, 22, 23
third-party software, 29
112
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U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
EasyCoder 3400e Bar Code Label Printer User's Manual
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