Gateway Network Card LWGC 220 User Manual

your Gateway Windows network  
installationguide  
802.11g wireless series PC Card model WGC-220  
Configuring  
Installing  
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Contents  
1
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Step 1: Installing the hardware and software . . . . . . . . . . 2  
Installing the PC Card in your computer . . . . . . . . . 2  
Installing the PC Card driver . . . . . . . . . . . . . . . . . . 2  
Step 2: Configuring the PC Card . . . . . . . . . . . . . . . . . . . 5  
Naming the computers and the workgroup . . . . . . . 5  
Step 3: Configuring the TCP/IP protocol . . . . . . . . . . . . 12  
Terms you should know . . . . . . . . . . . . . . . . . . . . . 12  
Setting up a DHCP IP address for each computer . 12  
Turning the wireless emitter off . . . . . . . . . . . . . . . . . . . 15  
Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Creating your wireless Ethernet network . . . . . . . . 16  
Using your wireless Ethernet network . . . . . . . . . . 16  
Troubleshooting your wireless Ethernet network . . 16  
Windows 98SE, Windows Me, and Windows 2000. . . 17  
Step 1: Installing the hardware and software . . . . . . . . . 18  
Installing the Gateway Wireless Monitor . . . . . . . . 18  
Installing the PC Card in your computer . . . . . . . . 20  
Installing the PC Card driver . . . . . . . . . . . . . . . . . 21  
Step 2: Configuring the PC Card . . . . . . . . . . . . . . . . . . 24  
Naming the computers and the workgroup . . . . . . 24  
Step 3: Configuring the TCP/IP protocol . . . . . . . . . . . . 28  
Terms you should know . . . . . . . . . . . . . . . . . . . . . 28  
Setting up a DHCP IP address for each computer . 28  
Turning the wireless emitter off . . . . . . . . . . . . . . . . . . . 33  
Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Creating your wireless Ethernet network . . . . . . . . 34  
Using your wireless Ethernet network . . . . . . . . . . 34  
Troubleshooting your wireless Ethernet network . . 34  
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Automated troubleshooting system . . . . . . . . . . . . 36  
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . 36  
Safety, Regulatory, and Legal Information . . . . . . . . . 37  
2
A
B
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i
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ii  
Windows XP  
This chapter describes how to install a  
Gateway wireless Ethernet PC Card on  
your Windows XP computer and  
configure Windows XP for a wireless  
Ethernet network. Complete these tasks  
in sequence:  
“Step 1: Installing the hardware  
and software” on page 2.  
“Step 2: Configuring the  
PC Card” on page 5.  
“Step 3: Configuring the TCP/IP  
protocol” on page 12.  
If you need to install and configure the  
PC Card for other versions of Windows,  
see “Windows 98SE, Windows Me, and  
Windows 2000” on page 17.  
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1
   
Chapter 1: Windows XP  
Step 1: Installing the hardware and  
software  
Installing the PC Card in your computer  
Use the following instructions to install the PC Card in your  
computer.  
To install the PC Card in your computer:  
Push the card firmly into the PC Card slot label-side up  
until the black antenna is the only thing protruding from  
the side of your computer.  
If this is the first time you have installed this PC Card  
into your computer, the Found New Hardware Wizard  
opens. To complete the PC Card installation, go to  
“Installing the PC Card driver” on page 2.  
Installing the PC Card driver  
Use the following instructions to install the PC Card driver for  
Windows XP.  
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2
     
Step 1: Installing the hardware and software  
To install the PC Card driver  
1
When the Found New Hardware Wizard opens, insert  
the installation CD in the CD drive.  
2
Click Install the software automatically (Recommended),  
then click Next. The wizard displays a list of  
recommended drivers to install.  
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3
Chapter 1: Windows XP  
3
Click the Gateway Wireless 802.11G PC Card located in  
the d:\driver\winxp folder on the installation CD, then  
click Next.  
4
5
When a message tells you that the driver has not  
passed Windows Logo testing, click Continue Anyway.  
The device driver files are copied to the hard drive.  
Click Finish to complete the installation.  
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4
Step 2: Configuring the PC Card  
Step 2: Configuring the PC Card  
Naming the computers and the  
workgroup  
The first time you use networking in your computer, you need  
to use the Windows XP Network Setup Wizard to name each  
computer and the workgroup and to select other network  
settings in Windows XP.  
The network setup procedure uses the  
Important  
Windows XP Network Setup Wizard. The example  
screens show the screens that typically appear in  
the course of using the wizard. If your network  
situation differs from that used in this example, you  
may encounter additional screens or screens with  
different selections. Make sure that you read each  
screen in the wizard and make your selections  
based on your particular network situation.  
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5
   
Chapter 1: Windows XP  
To run the Windows XP Network Setup Wizard:  
1
Click the Network Setup Wizard icon  
Windows XP taskbar. The Network Setup Wizard  
opens.  
on the  
- OR -  
Click Start, All Programs, Accessories, Communications,  
then click Network Setup Wizard. The Network Setup  
Wizard opens.  
2
Click Next to continue through the wizard.  
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6
Step 2: Configuring the PC Card  
3
Click Next. The wizard found disconnected network  
hardware screen opens.  
4
Click to select the Ignore disconnected network hardware  
check box, then click Next. The Select a connection  
method screen opens.  
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7
Chapter 1: Windows XP  
5
6
7
Click This computer connects to the Internet through another  
computer on my network or through a residential gateway,  
then click Next.  
If the Your computer has multiple connections screen  
opens, click Let me choose the connections to my network,  
then click Next.  
On the Select the connections to bridge screen, click to  
select the Wireless Network Connection check box.  
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8
Step 2: Configuring the PC Card  
8
Click Next. The Give this computer a description and  
name screen opens.  
9
Type a description of the computer in the Computer  
description box.  
10 Type a unique computer name in the Computer name  
box. This name identifies the computer to other users  
on the network. Use a computer name of up to 15  
characters with no blank spaces. Each computer name  
must be unique on your network. All-numeric  
computer names are not allowed. Names must  
contain some letters.  
You must give each computer on the network a  
unique Computer Name and the same Workgroup  
Important  
Name.  
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9
Chapter 1: Windows XP  
11 Click Next. The Name your network screen opens.  
12 Type a name for your workgroup in the Workgroup  
name box. Use a workgroup name of up to 15  
characters with no blank spaces. The workgroup name  
must be the same for all computers in your network  
workgroup, and the name must be different than any  
computer name on your network.  
13 Click Next. The Ready to apply network settings screen  
opens.  
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10  
Step 2: Configuring the PC Card  
14 Click Next to apply the network settings. The You’re  
almost done screen opens.  
15 If you are setting up an Ethernet network on other  
computers, you may want to use the Network Setup  
Wizard to do so. Click a method for installing and  
configuring the network on your other computers or  
click Just finish the wizard; I don’t need to run the wizard on  
other computers.  
16 Click Next.  
17 Click Finish. After you name each computer and assign  
it to your workgroup, go to “Step 3: Configuring the  
TCP/IP protocol” on page 12.  
For more information about using the Network  
Setup Wizard in Windows XP, click Start, then  
click Help and Support.  
Help and  
Support  
Type the keyword Network Setup Wizard in the  
HelpSpot Search box  
,
then click the arrow.  
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11  
Chapter 1: Windows XP  
Step 3: Configuring the TCP/IP protocol  
A networking protocol is a language computers use to talk to each  
other. One of several available protocols must be set up on each  
computer you plan to use on your network. We recommend  
you use the Transmission Control Protocol/Internet Protocol  
(TCP/IP), which is widely accepted and compatible for local  
area networks (LANs), as well as for Internet communications.  
When networking is set up in Windows XP, TCP/IP is  
automatically installed as the default protocol.  
Terms you should know  
DHCP - Dynamic Host Configuration Protocol (DHCP) lets a  
router automatically assign an IP address to a computer on the  
network.  
IP Address - Internet Protocol (IP) address is a number that  
uniquely identifies a computer on the network.  
Setting up a DHCP IP address for each  
computer  
In order to use the TCP/IP protocol on each computer, you  
must either set the protocol to Obtain an IP address from a DHCP  
server or make the IP address settings manually. If you use a  
wireless access point router that can act as the DHCP server,  
you can select Obtain an IP address from a DHCP server. Obtaining  
an IP address automatically using DHCP is one of the most  
common methods for setting up wireless network devices.  
If your network configuration requires a static IP address (one  
that does not change), you must set the IP address manually.  
This means that you need to enter an IP address and a subnet  
mask. For more information about setting the IP address  
manually, see the Setting Up Your Wireless Windows Network  
guide included on the installation CD that came with your  
network device.  
If you are connecting to a home Ethernet network, have a cable  
or DSL modem, and a wireless access point router that  
automatically assigns IP addresses to computers on the  
network, follow the instructions in “To set up a DHCP IP  
address:” on page 13.  
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12  
     
Step 3: Configuring the TCP/IP protocol  
To set up a DHCP IP address:  
1
Click Start, then click Control Panel. The Control Panel  
window opens. If your Control Panel is in Category  
View, click Network and Internet Connections. The Network  
and Internet Connections window opens.  
2
3
Click/Double-click Network Connections. The Network  
Connections window opens.  
Right-click Wireless Network Connection, then click  
Properties. The Wireless Network Connection Properties  
dialog box opens.  
4
5
Click to select the Internet Protocol (TCP/IP) check box in  
the This connection uses the following items list. If you do  
not see TCP/IP, drag the scroll bar to see more choices.  
Click Properties. The Internet Protocol (TCP/IP) Properties  
dialog box opens.  
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13  
 
Chapter 1: Windows XP  
6
Click the General tab.  
7
8
Click Obtain an IP address automatically.  
Click OK to close the Internet Protocol (TCP/IP)  
Properties dialog box.  
9
Click OK to close the Wireless Network Connection  
Properties dialog box.  
10 Click X to close the Network Connections window.  
11 Repeat this procedure for every computer on your  
network.  
12 After you set up the IP addresses on all your  
computers, go to “Where to go from here” on page 16.  
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14  
Turning the wireless emitter off  
Turning the wireless emitter off  
Radio frequency wireless communication can  
interfere with equipment on commercial aircraft.  
Current aviation regulations require wireless  
devices to be turned off while traveling in an  
airplane. IEEE 802.11a, IEEE 802.11b, and IEEE  
802.11g communication devices are examples of  
devices that provide wireless communication.  
Warning  
You can turn off the wireless emitter to conserve the battery  
charge on your notebook computer or to make a computer  
unavailable on the network. There are times, such as when you  
are flying in an aircraft, when you should turn off your wireless  
emitter. For more safety and regulatory information, see  
“Safety, Regulatory, and Legal Information” on page 37.  
To turn the wireless emitter off:  
Click the remove hardware  
icon in the taskbar, the  
PC Card name, then click Stop.  
- OR -  
Turn off your computer.  
If the remove hardware icon does not appear on  
the taskbar in Windows XP, click the show hidden  
Important  
icons  
button.  
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15  
   
Chapter 1: Windows XP  
Where to go from here  
Creating your wireless Ethernet network  
Now that you have configured your wireless Ethernet network,  
you are ready to create a wireless network. Go to the creating a  
wireless access point network or creating a peer-to-peer wireless  
network section in the Setting Up Your Wireless Windows  
Network guide included on the installation CD that came with  
your network device.  
Using your wireless Ethernet network  
After you create and configure your wireless Ethernet network  
and you know how to turn your wireless emitter on and off,  
you are ready to use the network. Go to the sharing your  
resources section in the Setting Up Your Wireless Windows  
Network guide included on the installation CD that came with  
your network device.  
Troubleshooting your wireless Ethernet  
network  
If you cannot get your wireless Ethernet network to work, go to  
the troubleshooting section in the Setting Up Your Wireless  
Windows Network guide included on the installation CD that  
came with your network device.  
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16  
       
Windows 98SE,  
Windows Me, and  
Windows 2000  
This chapter describes how to install a  
Gateway wireless Ethernet PC Card on  
your Windows 98SE, Windows Me, or  
Windows 2000 computer and configure  
your computer for a wireless Ethernet  
network. Complete these tasks in  
sequence:  
“Step 1: Installing the hardware  
and software” on page 18.  
“Step 2: Configuring the  
PC Card” on page 24.  
“Step 3: Configuring the TCP/IP  
protocol” on page 28.  
If you need to install and configure the  
PC Card for Windows XP, see “Windows  
XP” on page 1.  
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17  
     
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
Step 1: Installing the hardware and  
software  
Installing the Gateway Wireless Monitor  
Use the following instructions to install the Gateway Wireless  
Monitor program.  
To install the Gateway Wireless Monitor:  
1
Insert the CD that came with your PC Card into your  
computer’s CD or DVD drive. If the program starts  
automatically, go to Step 5.  
- OR -  
If the program does not start automatically, go to  
Step 2.  
2
3
Click Start, then click Run. The Run dialog box opens.  
In the Open text box, type d:\app\setup.exe (where d  
is the drive letter of your CD or DVD drive).  
4
Click OK. The Gateway Wireless Monitor wizard starts.  
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18  
     
Step 1: Installing the hardware and software  
5
Click Next. The License Agreement screen opens.  
6
7
Click Yes to accept the License Agreement. The Choose  
Destination Location screen opens.  
Click Next. The wizard installs the program on your  
computer.  
8
When prompted, click Yes, I want to restart my computer  
now, then click Finish. Your computer restarts and  
completes the Gateway Wireless Monitor installation.  
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19  
 
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
Installing the PC Card in your computer  
Use the following instructions to install the PC Card in your  
computer.  
To install the PC Card in your computer:  
Push the card firmly into the PC Card slot label-side  
up until the black antenna is the only thing  
protruding from the side of your computer.  
If this is the first time you have installed this PC Card  
into your computer, the Add New Hardware Wizard  
opens. To complete the PC Card installation, go to  
“Installing the PC Card driver” on page 21.  
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20  
 
Step 1: Installing the hardware and software  
Installing the PC Card driver  
The following instructions tell you how to install the PC Card  
driver using the Add New Hardware Wizard.  
The instructions for installing the PC Card driver  
Important  
use the Add New Hardware Wizard. The example  
screens show the screens that typically appear in  
the course of using the wizard. If your operating  
system situation differs from that used in this  
example, you may encounter additional screens or  
screens with different selections. Make sure that  
you read each screen in the wizard and make your  
selections based on your particular network  
situation.  
To install the PC Card driver  
1
When the Add New Hardware Wizard opens, insert  
the installation CD into the CD drive.  
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21  
 
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
2
Click Next. The search for new drivers screen opens.  
3
4
Click to select the CD-ROM drive and Specify a location  
check boxes. Make sure that all other check boxes are  
cleared.  
Click Browse. The Browse for Folder dialog box opens.  
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22  
Step 1: Installing the hardware and software  
Navigate to the Driver folder located on the  
installation CD. For example, if you are installing  
drivers for Windows 98SE, click to highlight the Win9X  
folder located under the Driver folder on the  
installation CD.  
5
If you are installing drivers for Windows Me, click  
the Win9X folder for the Windows Me driver  
installation.  
Important  
6
Click OK. The Add New Wizard locates the PC Card  
driver.  
7
8
Click Next. The device driver files are copied to the  
hard drive.  
Click OK to restart your computer and complete the  
driver installation.  
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23  
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
Step 2: Configuring the PC Card  
Naming the computers and the  
workgroup  
The first time you use networking on your computer, you need  
to give each computer a unique name and assign each  
computer to the same workgroup.  
If you are naming the computers and workgroup in  
Windows 2000, see “To identify a Windows 2000 computer on  
the network:” on page 26.  
If you are naming the computer and workgroup in  
Windows 98SE or Windows Me, see “To identify a  
Windows 98SE or Windows Me computer on the network:” on  
page 24.  
To identify a Windows 98SE or Windows Me  
computer on the network:  
1
2
3
Click Start, Settings, then click Control Panel. The  
Control Panel window opens.  
If you are using Windows Me, click view all Control Panel  
options.  
Double-click the Network icon. The Network dialog box  
opens.  
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24  
     
Step 2: Configuring the PC Card  
4
Click the Identification tab.  
5
Type a unique computer name in the Computer name  
box. This name identifies the computer to other users  
on the network. Use a computer name of up to 15  
characters with no blank spaces. Each computer name  
must be unique on your network. All-numeric  
computer names are not allowed. Names must  
contain some letters.  
You must give each computer on the network a  
unique Computer Name and the same Workgroup  
Important  
Name.  
6
Type a name for your workgroup in the Workgroup box.  
Use a workgroup name of up to 15 characters with no  
blank spaces. The workgroup name must be the same  
for all computers in your network workgroup, and the  
name must be different than any computer name on  
your network.  
7
8
Click OK to close the Network dialog box.  
Click X to close the Control Panel.  
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25  
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
After you name each computer and assign it to your  
9
workgroup, go to “Step 3: Configuring the TCP/IP  
protocol” on page 28.  
To identify a Windows 2000 computer on the network:  
1
Click Start, Settings, then click Control Panel. The  
Control Panel window opens.  
2
Double-click the System icon. The System Identification  
dialog box opens.  
3
4
Click the Network Identification tab.  
Click Properties. The Identification Changes dialog box  
opens.  
5
Type a unique computer name in the Computer name  
box. This name identifies the computer to other users  
on the network. Use a computer name of up to 15  
characters with no blank spaces. Each computer name  
must be unique on your network. All-numeric  
computer names are not allowed. Names must  
contain some letters.  
You must give each computer on the network a  
unique Computer Name and the same Workgroup  
Important  
Name.  
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26  
 
Step 2: Configuring the PC Card  
6
Type a name for your workgroup in the Workgroup box.  
Use a workgroup name of up to 15 characters with no  
blank spaces. The workgroup name must be the same  
for all computers in your network workgroup, and the  
name must be different than any computer name on  
your network.  
7
8
9
Click OK to close the Identification Changes dialog box.  
Click OK to close the System Identification dialog box.  
After you name each computer and assign it to your  
workgroup, go to “Step 3: Configuring the TCP/IP  
protocol” on page 28.  
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27  
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
Step 3: Configuring the TCP/IP protocol  
A networking protocol is a language computers use to talk to each  
other. One of several available protocols must be set up on each  
computer you plan to use on your network. We recommend  
you use the Transmission Control Protocol/Internet Protocol  
(TCP/IP), which is widely accepted and compatible for local  
area networks (LANs), as well as for Internet communications.  
When networking is set up in Windows, TCP/IP should  
automatically be installed as the default protocol. If it is not  
installed, see the Windows help.  
Terms you should know  
DHCP - Dynamic Host Configuration Protocol (DHCP) lets a  
router automatically assign an IP address to a computer on the  
network.  
IP Address - Internet Protocol (IP) address is a number that  
uniquely identifies a computer on the network.  
Setting up a DHCP IP address for each  
computer  
In order to use the TCP/IP protocol on each computer, you  
must either set the protocol to Obtain an IP address from a DHCP  
server or make the IP address settings manually. If you use a  
wireless access point router that can act as the DHCP server,  
you can select Obtain an IP address from a DHCP server. Obtaining  
an IP address automatically using DHCP is one of the most  
common methods for setting up wireless network devices.  
If your network configuration requires a static IP address (one  
that does not change), you must set the IP address manually.  
This means that you need to enter an IP address and a subnet  
mask. For more information about setting the IP address  
manually, see the Setting Up Your Windows Network guide  
included on the installation CD that came with your network  
device.  
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28  
     
Step 3: Configuring the TCP/IP protocol  
If you are connecting to a home Ethernet network, have a cable  
or DSL modem, and a wireless access point router that  
automatically assigns IP addresses to computers on the  
network, follow the instructions in “To set up a DHCP IP  
address for Windows 98SE or Windows Me:” on page 29 or “To  
set up a DHCP IP address for Windows 2000:” on page 31.  
To set up a DHCP IP address for Windows 98SE or  
Windows Me:  
1
2
3
Click Start, Settings, then click Control Panel. The  
Control Panel window opens.  
If you are using Windows Me, click view all Control Panel  
options.  
Double-click the Network icon. The Network dialog box  
opens.  
4
5
Click TCP/IP -> Gateway Wireless 802.11G PC Card Adapter.  
If you do not see TCP/IP, drag the scroll bar to see  
more choices.  
Click Properties. The TCP/IP Properties dialog box  
opens.  
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29  
 
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
6
Click the IP Address tab, then click Obtain an IP address  
automatically.  
7
8
9
Click OK to close the TCP/IP Properties dialog box.  
Click OK to close the Network dialog box.  
Click X to close the Control Panel window.  
10 Repeat this procedure for every computer on your  
network.  
11 After you set up the IP addresses on all your  
computers, go to “Where to go from here” on page 34.  
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30  
Step 3: Configuring the TCP/IP protocol  
To set up a DHCP IP address for Windows 2000:  
1
Click Start, Settings, then click Network and Dial-up  
Connections. The Network and Dial-up Connections  
window opens. This window has an icon for each  
networking connection available on your computer.  
For example, if you have both wired and wireless  
Ethernet hardware installed on your computer, there  
will be at least two icons, one for your wired Ethernet  
hardware and one for your wireless Ethernet  
hardware.  
2
Right-click the Local Area Connection icon for the  
wireless Ethernet hardware, then click Properties. The  
Local Area Connection Properties dialog box opens.  
3
Click to select the Internet Protocol (TCP/IP) check box in  
the Components checked are used by this connection list. If  
you do not see TCP/IP, drag the scroll bar to see more  
choices.  
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31  
 
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
4
Click Properties. The Internet Protocol (TCP/IP) Properties  
dialog box opens.  
5
6
Click Obtain an IP address automatically.  
Click OK to close the Internet Protocol (TCP/IP)  
Properties dialog box.  
7
8
9
Click OK to close the Local Area Connection Properties  
dialog box.  
Click X to close the Network and Dial-up Connections  
window.  
Repeat this procedure for every computer on your  
network.  
10 After you set up the IP addresses on all your  
computers, go to “Where to go from here” on page 34.  
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32  
Turning the wireless emitter off  
Turning the wireless emitter off  
Radio frequency wireless communication can  
interfere with equipment on commercial aircraft.  
Current aviation regulations require wireless  
devices to be turned off while traveling in an  
airplane. IEEE 802.11a, IEEE 802.11b, and IEEE  
802.11g communication devices are examples of  
devices that provide wireless communication.  
Warning  
You can turn off the wireless emitter to conserve the battery  
charge on your notebook computer or to make a computer  
unavailable on the network. There are times, such as when you  
are flying in an aircraft, when you should turn off your wireless  
emitter. For more safety and regulatory information, see  
“Safety, Regulatory, and Legal Information” on page 37.  
To turn the wireless emitter off:  
In the Windows Me or Windows 2000, click the  
remove hardware  
icon in the taskbar, the PC Card  
name, then click Stop.  
- OR -  
In Windows 98SE, remove the PC Card.  
- OR -  
Turn off your computer.  
Some computers require you to press the PC Card  
eject button more than once to eject the PC Card.  
Important  
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33  
   
Chapter 2: Windows 98SE, Windows Me, and Windows 2000  
Where to go from here  
Creating your wireless Ethernet network  
Now that you have configured your wireless Ethernet network,  
you are ready to create a wireless network. Go to the creating a  
wireless access point network or creating a peer-to-peer wireless  
network section in the Setting Up Your Wireless Windows  
Network guide included on the installation CD that came with  
your network device.  
Using your wireless Ethernet network  
After you create and configure your wireless Ethernet network  
and you know how to turn your wireless emitter on and off,  
you are ready to use the network. Go to the sharing your  
resources section in the Setting Up Your Wireless Windows  
Network guide included on the installation CD that came with  
your network device.  
Troubleshooting your wireless Ethernet  
network  
If you cannot get your wireless Ethernet network to work, go to  
the troubleshooting section in the Setting Up Your Wireless  
Windows Network guide included on the installation CD that  
came with your network device.  
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34  
       
Getting Help  
A
Technical Support  
Gateway offers a wide range of customer  
service, technical support, and  
information services. Use the following  
information to contact Gateway for  
help.  
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35  
     
Appendix A: Getting Help  
Automated troubleshooting system  
Service description  
How to reach  
Use an automated menu system and your telephone  
keypad to find answers to common problems.  
800-846-2118 (US)  
877-709-2945 (Canada)  
Telephone numbers  
You can access the following services through your telephone  
to get answers to your questions:  
Resource  
Service description  
How to reach  
Fax on  
demand  
support  
Order a catalog of documents on  
common problems, then order  
documents by document numbers.  
The documents will be faxed to you.  
800-846-4526 (US)  
877-709-2951 (Canada)  
Gateway’s  
fee-based  
software  
tutorial  
Get tutorial assistance for software  
issues billed by the minute.  
800-229-1103 (charged  
to your credit card)  
900-555-4695 (charged  
to your telephone bill)  
service  
Gateway  
Technical  
Support  
Talk to a Gateway Technical Support  
representative about a non-tutorial  
technical support question.)  
TDD Technical Support (for hearing  
impaired) is available:  
800-846-2301 (US)  
800-846-3609 (Canada  
and Puerto Rico)  
605-232-2191  
(all other countries)  
800-846-1778 (TDD)  
Weekdays 6:00 a.m. - 8:00 p.m.  
Central Time  
Weekends 6:00 a.m. - 5:00 p.m.  
Central Time  
Sales,  
accounting,  
and  
warranty  
Get information about available  
systems, pricing, orders, billing  
statements, warranty service, or other  
non-technical issues.  
800-846-2000 (US)  
888-888-2037 (Canada)  
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36  
   
Safety,  
Regulatory, and  
Legal Information  
B
Regulatory compliance  
statements  
Wireless Guidance  
The WGC-220 802.11g wireless LAN  
(low power Radio Frequency, RF,  
transmitting device) operates in the  
2400 - 2483.5 MHz band. The following  
section is a general overview of  
considerations while operating the  
wireless LAN.  
Limitations, cautions, and concerns are  
listed below and in the specific country  
sections (or country group sections). This  
wireless device is only qualified for use  
in the countries identified by the Radio  
Approval Marks on the device rating  
label. If the country you will be using the  
wireless device in is not listed, please  
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37  
     
Appendix B: Safety, Regulatory, and Legal Information  
contact that countries local Radio Approval agency for  
requirements prior to operation. Wireless devices are closely  
regulated and use may not be allowed.  
The power output of the WGC-220 wireless LAN device is well  
below the RF exposure limits as known at this time. Because  
this wireless device emits less energy than is allowed in radio  
frequency safety standards and recommendations, Gateway  
believes these devices are safe for use. Regardless of the power  
levels, care should be taken to minimize human contact during  
normal operation.  
Measurements have been performed to show that the RF  
exposure is below what is considered safe limits; however, care  
should be taken to make sure that the user or bystanders keep  
the transmitter away from their bodies when the wireless  
device is transmitting. The transmitting antenna should be  
installed and used in a manner to maintain .5 cm (.2 inch)  
from user’s or bystanders’ bodies.  
This wireless device is intended to be used indoors. In some  
areas, use of this device outdoors is prohibited.  
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38  
Some circumstances require restrictions on using wireless  
devices. Examples of common restrictions are listed below:  
Radio frequency wireless communication can interfere  
with equipment on commercial aircraft. Current  
Warning  
aviation regulations require wireless devices to be  
turned off while traveling in an airplane. IEEE 802.11b  
and IEEE 802.11g (also known as wireless Ethernet  
or Wifi) communication devices are examples of  
devices that provide wireless communication. For  
more information about turning off the wireless device,  
see “Turning the wireless emitter off” on page 15 and  
Turning the wireless emitter off” on page 33.  
In environments where the risk of interference to other  
devices or services is harmful or perceived as  
Warning  
harmful, the option to use a wireless device may be  
restricted or eliminated. Airports, hospitals, and  
oxygen or flammable gas laden atmospheres are  
limited examples where use of wireless devices may  
be restricted or eliminated. When in environments  
where you are uncertain of the sanction to use  
wireless devices, ask the applicable authority for  
authorization prior to use or turning on the wireless  
device.  
Every country has different restrictions on the use of  
Warning  
wireless devices. Since your system is equipped with  
a wireless device, when traveling between countries  
with your system, check with the local Radio Approval  
authorities prior to any move or trip for any restrictions  
on the use of a wireless device in the destination  
country.  
Do not operate the wireless device unless all covers  
Warning  
and shields are in place and the system is fully  
assembled.  
Wireless devices are not user serviceable. Do not  
modify them in any way. Modification to a wireless  
Warning  
device will void the authorization to use it. Contact  
Gateway for service.  
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39  
Appendix B: Safety, Regulatory, and Legal Information  
Only use drivers approved for the country in which the  
Warning  
Warning  
device will be used. Install the Gateway device drivers  
included with your product, or contact Gateway  
Technical Support for additional information.  
In order to comply with FCC requirements this  
transmitter must not be operated (or co-located) in  
conjunction with any other transmitter or antenna.  
United States of America  
Federal Communications Commission (FCC)  
Intentional emitter per FCC Part 15  
The power output of the WGC-220 wireless LAN device is well  
below the RF exposure limits as known at this time. Because  
this wireless device emits less energy than is allowed in radio  
frequency safety standards and recommendations, Gateway  
believes these devices are safe for use. Regardless of the power  
levels, care should be taken to minimize human contact during  
normal operation.  
Measurements have been performed to show that the RF  
exposure is below what is considered safe limits; however, care  
should be taken to make sure the user or bystanders keep the  
transmitter away from their bodies when the wireless device is  
transmitting. The transmitting antenna should be installed  
and used in a manner to maintain .5 cm (.2 inch) from user’s  
or bystanders’ bodies.  
This wireless device is intended to be used indoors. In some  
areas, use of this device outdoors is prohibited.  
Operation of this device is subject to the following two  
conditions: (1) This device may not cause harmful interference,  
and (2) this device must accept any interference received,  
including interference that may cause undesired operation of  
the device.  
Wireless devices are not user serviceable. Do not  
Warning  
modify them in any way. Modification to a wireless  
device will void the authorization to use it. Contact  
Gateway for service.  
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40  
Unintentional emitter per FCC Part 15  
This device has been tested and found to comply with the  
limits for a Class B digital device, pursuant to Part 15 of the  
FCC rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful  
interference to radio or television reception. However, there is  
no guarantee that interference will not occur in a particular  
installation. If this equipment does cause interference to radio  
and television reception, which can be determined by turning  
the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and receiver  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected  
Consult the dealer or an experienced radio/TV technician for  
help.  
Compliance Accessories: These accessories are required to be  
used in order to ensure compliance with FCC rules: None.  
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41  
Appendix B: Safety, Regulatory, and Legal Information  
FCC declaration of conformity  
Responsible party:  
Gateway Companies, Inc.  
610 Gateway Drive, North Sioux City, SD 57049  
(605) 232-2000 Fax: (605) 232-2023  
Product:  
Gateway WGC-220  
This device complies with Part 15 of the FCC Rules. Operation  
of this product is subject to the following two conditions: (1)  
this device may not cause harmful interference, and (2) this  
device must accept any interference received, including  
interference that may cause undesired operation.  
Changes or modifications not expressly approved by  
Warning  
Gateway could void the FCC compliance and negate  
your authority to operate the product.  
California Proposition 65 Warning  
This product contains chemicals, including lead,  
known to the State of California to cause cancer  
Warning  
and/or birth defects or reproductive harm.  
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42  
Notices  
Copyright © 2003 Gateway, Inc.  
All Rights Reserved  
14303 Gateway Place  
Poway, CA 92064 USA  
All Rights Reserved  
This publication is protected by copyright and all rights are reserved. No part  
of it may be reproduced or transmitted by any means or in any form, without  
prior consent in writing from Gateway.  
The information in this manual has been carefully checked and is believed to  
be accurate. However, changes are made periodically. These changes are  
incorporated in newer publication editions. Gateway may improve and/or  
change products described in this publication at any time. Due to continuing  
system improvements, Gateway is not responsible for inaccurate information  
which may appear in this manual. For the latest product updates, consult the  
Gateway Web site at www.gateway.com. In no event will Gateway be liable  
for direct, indirect, special, exemplary, incidental, or consequential damages  
resulting from any defect or omission in this manual, even if advised of the  
possibility of such damages.  
In the interest of continued product development, Gateway reserves the  
right to make improvements in this manual and the products it describes at  
any time, without notices or obligation.  
Trademark Acknowledgments  
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan,  
Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country,  
gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G”  
design, and “You’ve got a friend in the business” slogan are registered trademarks and  
black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway  
Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware,  
Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway  
GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro  
Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions,  
Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional  
PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway  
logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click  
it!, Learn@Gateway, Kids BackPack, SERVE-TO-ORDER, Server Watchdog, the Spotted  
G Gateway Logo and the Spotted G Logo, SpotShop, Spotshop.com, and Your:)Ware are  
trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered  
trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and  
Windows are trademarks or registered trademarks of Microsoft Corporation. All other  
product names mentioned herein are used for identification purposes only, and may be  
the trademarks or registered trademarks of their respective companies.  
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43  
MAN 802.11G PC CRD INST GDE R0 8/03  
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