GE Monogram
®
Use and Care Guide
36″ Ceramic Cooktop
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Before you request service, check the Problem
Solver in the back of this guide.
It lists causes of minor operating problems that
you can correct yourself.
Save time
& money
To obtain service, see the Consumer Services
page in the back of this guide.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
If you
need
service
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are three steps
to follow for further help.
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In
most cases, this will solve the problem.
FINALLY, if your problem is still not resolved,
write:
Major Appliance Consumer
Action Program
20 North Wacker Drive
Chicago, IL 60606
3
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IMPORTANT SAFETY INSTRUCTIONS
SAFETY PRECAUTIONS
When using electrical appliances, basic safety
precautions should be followed, including
the following:
• Never wear loose-fitting or hanging garments
while using the appliance. Be careful when
reaching for items stored in cabinets over the
cooktop. Flammable material could be
ignited if brought in contact with a hot
surface unit and may cause severe burns.
• Have the installer show you the location of
the circuit breaker or fuse. Mark it for easy
reference.
• Use care when touching the cooktop. The
glass surface of the cooktop will retain heat
after the controls have been turned off.
• Use this appliance only for its intended use
as described in this guide.
• Be sure your appliance is properly installed
and grounded by a qualified technician in
accordance with the provided installation
instructions.
• For your safety, never use your appliance for
warming or heating the room.
• Use only dry pot holders—moist or damp pot
holders on hot surfaces may result in burns
from steam. Do not let pot holders touch a
hot surface unit. Do not use a towel or other
bulky cloth in place of a pot holder. Such
cloths can catch fire on a hot surface unit.
• Do not attempt to repair or replace any
part of your cooktop unless it is specifically
recommended in this guide. All other
servicing should be referred to a qualified
technician.
• Do not store flammable materials near
the cooktop.
• Before performing any service,
DISCONNECT THE COOKTOP POWER
SUPPLY AT THE HOUSEHOLD
DISTRIBUTION PANEL BY REMOVING
THE FUSE OR SWITCHING OFF THE
CIRCUIT BREAKER.
• Keep the hood and grease filters clean to
maintain good venting and to avoid grease fires.
• DO NOT STORE OR USE COMBUSTIBLE
MATERIALS, GASOLINE OR OTHER
FLAMMABLE VAPORS AND LIQUIDS IN
THE VICINITY OF THIS OR ANY OTHER
APPLIANCE.
• Do not leave children alone—children should not
be left alone or unattended in an area where
an appliance is in use. They should never be
allowed to sit or stand on any part of the
appliance.
• Do not let cooking grease or other flammable
materials accumulate on the cooktop.
• Do not allow anyone to climb, stand or hang
on the cooktop.
• Do not use water on grease fires. Never pick
up a flaming pan. Turn the controls off.
Smother a flaming pan on a surface unit by
covering the pan completely with a well-
fitting lid, cookie sheet or flat tray. Use a
multi-purpose dry chemical or foam-type fire
extinguisher.
• CAUTION: ITEMS OF INTEREST TO
CHILDREN SHOULD NOT BE STORED
IN CABINETS ABOVE A COOKTOP—
CHILDREN CLIMBING ON THE
COOKTOP TO REACH ITEMS COULD BE
SERIOUSLY INJURED.
Flaming grease outside a pan can be put
out by covering it with baking soda or, if
available, by using a multi-purpose dry
chemical or foam-type fire extinguisher.
4
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SAFETY PRECAUTIONS
• Clean the cooktop with caution. If a wet
• Only certain types of glass, glass-ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.
sponge or cloth is used to wipe spills on a hot
surface unit, be careful to avoid steam burns.
Some cleansers can produce noxious fumes if
applied to a hot surface.
NOTE: We recommend that you avoid wiping • To minimize the possibility of burns, ignition
any surface unit areas until they have cooled
and the indicator light has gone off. Sugar
spills are the exception to this. Please see the
Glass Cooktop Cleaning section.
of flammable materials and spillage, the
handle of a container should be turned
toward the center of the cooktop without
extending over nearby surface units.
When the cooktop is cool, use only the
recommended cleaning cream to clean the
cooktop.
• Always keep combustible wall coverings,
curtains or drapes a safe distance away from
your cooktop.
• Do not operate the surface units if the glass is • Always keep dish towels, dish cloths, pot
broken. Spillovers or cleaning solution may
penetrate a broken cooktop and create a risk
of electrical shock. Contact a qualified
technician if your glass cooktop breaks.
holders and other linens a safe distance away
from your cooktop.
• Do not leave paper products, cooking utensils
or food on the cooktop when not in use.
• Do not touch the surface units. These
surfaces may be hot enough to burn even
though they are dark in color. During and
after use, do not touch, or let clothing or
other flammable materials contact, the
surface units or areas nearby surface units;
allow sufficient time for cooling first.
• Avoid scratching the glass cooktop. The
cooktop can be scratched with items such as
sharp instruments, rings or other jewelry and
rivets on clothing.
• Never use the glass cooktop surface as a
cutting board.
Potentially hot surfaces include the cooktop
and areas facing the cooktop.
• Do not place or store items on top of the glass
cooktop surface when it is not in use.
• Never leave the surface units unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
• Be careful when placing spoons or other
stirring utensils on glass cooktop surface
when it is in use. They may become hot and
could cause burns.
• Use proper pan size—select cookware having
flat bottoms large enough to cover the surface • Avoid heating an empty pan. Doing so may
unit’s heating area. The use of undersized
cookware will expose a portion of the surface
unit to direct contact and may result in
ignition of clothing. Proper relationship of
cookware to surface unit will also improve
efficiency. See the Cookware Tips section of
this guide.
damage the cooktop and the pan.
• Do not allow water, other liquids or grease
to remain on the cooktop or control panel.
• Always heat fat slowly, and watch as it heats.
• Clean only parts listed in this guide.
• Keep cooktop clean and free of accumulation
of grease or spillovers which may ignite.
• When cooking pork, follow the directions
exactly and always cook the meat to an
internal temperature of at least 170°F. This
assures that, in the remote possibility that
trichina may be present in the meat, it will be
killed and the meat will be safe to eat.
5
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IMPORTANT SAFETY INSTRUCTIONS
SAFETY PRECAUTIONS
• To minimize the possibility of burns, always
be certain that the controls for all surface
units are at the off position and the entire
glass surface is cool before attempting to
clean the cooktop.
• Never try to move a pan of hot fat, especially
a deep fat fryer. Wait until the fat is cool.
• Use little fat for effective shallow or deep fat
frying. Filling the pan too full of fat can cause
spillovers when food is added.
• Always keep wooden and plastic utensils
and canned food a safe distance away from
your cooktop. They may become hot and
could cause burns.
• If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.
• Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
• Never heat unopened food containers.
Pressure buildup may make container burst
and cause injury.
• Never leave jars or cans of fat drippings on or
near your cooktop.
• Teach children not to play with controls or
any other part of the cooktop.
• To avoid possible damage to the cooking
surface, do not apply the cleaning cream to
the glass surface when it is hot.
• Always turn the surface unit controls off
before removing the cookware.
• Carefully watch for spillovers or overheating
of foods when frying at high or medium high
temperatures.
• After cleaning, use a dry cloth or paper towel
to remove all the cleaning cream residue.
• Read and follow all instructions and warnings
on the cleaning cream labels.
• When flaming foods are under the hood, turn
the fan off. The fan, if operating, may spread
the flame.
• Foods for frying should be as dry as possible.
Frost on frozen foods or moisture on fresh
foods can cause hot fat to bubble up and over
the sides of the pan.
SAVE THESE INSTRUCTIONS
6
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Features of Your Cooktop
Ceramic Cooktop
3
Design
information
2
4
1
5
6
7
8
2
9
10
5
8
11
12
Feature Index
Page
1
2
3
4
5
6
7
8
9
Bridge Surface Unit (diameter 7″/16″ [2x1800/4400W])
9
1
2
Surface Unit (diameter 5 ⁄ ″ [1200W])
8–14
Model and Serial Numbers (on a label under the cooktop)
2
1
3
4
4
Dual Surface Unit (diameter 5 ⁄ ″/7 ⁄ ″ [950/1900W])
8–14
Hot Surface Indicator Light
8
Coil Select Knob
8
Dual Surface Unit Control Knob
Surface Unit Control Knob
8
8
Surface Unit (diameter 7″ [1800W])
8–14
8
10 Unit On Indicator Light
11 Bridge Select Knob
8
12 Bridge Surface Unit Control Knobs
9
7
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Controls and Features
Ceramic Cooktop
How to set
the controls
Note: Be sure to turn the control knob
to off ( ) when you finish cooking.
•
1 Grasp the control knob.
2 Push in and turn the knob to the desired
heat setting.
1
6
The control knob must be pushed in and
turned from the off ( ) position. When the
•
control is in any position other than off ( ),
•
it may be rotated without pushing it in.
The Unit On Indicator Light will glow when
ANY surface unit is on.
2
5
A Hot Surface Indicator Light will glow when
any surface unit is turned on, and will remain on
until the surface is cool enough to touch.
3
4
At both off ( ) and high (6) the control
•
“clicks” into position.
In a quiet kitchen, you may hear slight
“clicking” sounds—an indication that the heat
settings you selected are being maintained.
Switching to higher heat settings always results
in a quicker heat change than switching to
lower settings.
High (6)—Quick start for cooking; brings water
to a boil.
NOTE:
Cooking
guide for
using heat
settings
• At high (6) or medium high (4–5) settings,
never leave food unattended. Boilovers cause
smoking; greasy spillovers may catch on fire.
Medium High (4–5)—Fast fry, pan broil;
maintains a fast boil on large amounts of food.
Medium (3–4)—Sauté and brown; maintains a
slow boil on large amounts of food.
• When a surface unit is turned on, the unit can
be seen glowing red within a few seconds. The
red glow will turn on and off (cycling) to
maintain the selected heat setting. With poor
cookware, you will see frequent cycling of the
unit off and on. Good, flat cookware will
minimize the cycling. See the Surface
Cookware Tips section.
Medium Low (2–3)—Cook after starting at
high; cooks with little water in covered pan.
Low (1)—Steam rice, cereal; maintains serving
temperature of most foods. Slow cooking and
simmering. At low setting, melt chocolate and
butter on small surface unit.
• It is safe to place hot cookware from the oven
or surface on the glass ceramic surface when it
is cool.
Cooktop temperatures increase with the
number of surface units that are on. With 3 or
more units turned on, surface temperatures
are high so be careful when touching the
cooktop. The hot surface indicator light(s) will
remain lit after the surface unit is off until the
surface is cool enough to touch.
CAUTION: The Hot Surface Indicator
Light(s) may remain lit even after the surface
unit(s) have been turned off. This is due to
heat retention in the unit(s). The light(s) will
not turn off until the unit(s) have cooled to a
safe temperature. Use caution until the
cooktop surface has had time to cool.
8
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The three controls on the left side of the
control panel can be used to create an oblong
heated area.
Using the
bridge
surface
unit
1
1
6
6
Because of its bigger dimensions, larger pans
can be used on the bridge surface unit.
2
2
5
5
3
3
4
4
Choose pans that match the circle/bridge area
as closely as possible.
Make sure the pan rests flat on the glass
cooktop and it is not resting on the trim. If you
notice poor cooking performance, move the
pan to make sure it is flat on the cooktop.
Control knob for the left
side of the bridge.
Control knob for the right
side of the bridge.
You can use each element separately or you can
use both elements combined with the bridge
element between them.
Turn to this setting to use both
elements combined with the bridge
element between them.
The elements will
operate separately
at this setting.
To use each circular element separately, turn
the bridge select knob to “ ” then turn either
•
control knob to the desired setting. The
controls can be set to any intermediary position
required.
Use the bridge select knob on the right to turn
on the bridge between the two elements by
Bridge select knob
turning it to “
.”
••
In order to have an even heat distribution, both
control knobs should be in the same position
when using the bridge.
Left
Right
element
element
Bridge
The dual surface unit has two cooking sizes to
select from so you can match the size of the unit
to the size of the cookware you are using.
The controls are variable and can be set to any
intermediary position required.
Dual surface
unit and
control knob
1
6
2
5
To use the large surface unit, turn the coil select
3
4
knob to the position marked “ ”. Push in and
•
turn the control knob to the desired setting.
The unit will heat the entire area contained by
the larger circle.
Control knob for the dual
surface unit.
Coil select knob
To use the small surface unit, turn the coil
select knob to the position marked “ ”. Push
•
in and turn the control knob to the desired
setting. The unit will only heat the area inside
the smaller circle.
9
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Cookware Tips
Ceramic Cooktop
The following information will help you choose However, do not let these pots boil dry.
Types of
cookware
cookware which will give good performance.
Overheated metal can bond to glass cooktops.
An overheated copper bottom pot will leave a
residue that will permanently stain the cooktop
if not removed immediately.
Stainless Steel: recommended
Especially good with a sandwich clad bottom.
The sandwich bottom combines the benefits of
stainless steel (appearance, durability and
stability) with the advantages of aluminum or
copper (heat conduction, even heat
distribution).
Porcelain Enamel Covered Cast Iron:
recommended
Good conductivity. As long as the cookware is
covered completely with porcelain enamel, this
cookware is recommended. Cast iron retains
heat, maximizing energy efficiency, and
provides smooth, even heat distribution.
Caution is recommended for cast iron
cookware that is not completely covered with
smooth porcelain enamel, as it may scratch the
glass ceramic cooktop.
Aluminum: heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop,
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom: recommended
Good performance, but copper may leave
residues which can appear as scratches. The
Glass-ceramic: usable, but not recommended
Poor performance. May scratch the surface.
residues can be removed, as long as the cooktop Stoneware: usable, but not recommended
is cleaned immediately.
Poor performance. May scratch the surface.
Use of correct cookware can affect the cooking
performance and cleaning of your cooktop.
The correct cookware reduces the temperature
of the cooktop surface and minimizes the
chance of spillovers burning onto the cooktop.
How to
check pan
performance
You must use pans with perfectly flat bottoms.
Some pans may have curved or rounded bottoms
or may be warped. If you are unsure of the
flatness of your pans you may do this quick test.
Turn your pan upside down on the countertop,
place a ruler flat against the pan surface. The
bottom of the pan and the straight edge of the
ruler should fit flush against each other all the
way across. Turn the ruler a full 360 degrees,
checking for any space between the ruler and
the bottom of the pan.
Another simple test to determine even heat
distribution across the cookware bottom is to put
one inch of water in the pan. Bring the water to
a boil and observe the location of bubbles as the
water starts to boil. Good flat cookware will have
an even distribution of bubbles over the bottom
surface area of the pan. Bubbles localized in
only a portion of the bottom indicate uneven
contact of the pan to the surface unit, uneven
heat transfer or an unsuitable pan.
Pans with rounded, curved, ridged or warped
bottoms are not recommended.
Check pans for flat bottoms by
using a straight edge.
Use pans that match the diameter of the surface
unit. Cooking performance will not be as good
if the cookware is either smaller or larger than
the surface unit.
10
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• Place only dry pans on the surface units. Do
not place lids on the surface units, particularly
wet lids.
For best
results
• Do not use woks that have support rings. This
type of wok will not heat on glass surface units.
• We recommend that you use only a flat-
bottomed wok. They are available at your
local retail store. The bottom of the wok
should have the same diameter as the
surface unit to insure proper contact.
Do not place wet pans on the glass cooktop.
• Some special cooking procedures require
specific cookware such as pressure cookers,
deep fat fryers, etc. All cookware must have
flat bottoms and be the correct size.
Do not use woks with support rings on the glass cooktop.
Use flat-bottomed woks on the glass cooktop.
Special
SURFACE
COOKING
DRAGGING
cautions
for glass
cooktops
• Never cook directly on the glass. Always use
cookware.
• Do not slide cookware across the cooktop
because it can scratch the glass—the glass is
scratch resistant, not scratch proof.
OFF CENTER
DROPPING
• Always place the pan in the center of the
surface unit you are cooking on.
• Don’t store heavy items above the cooktop.
If they drop onto the cooktop, they can
cause damage.
CUTTING
• Do not use the surface as a cutting board.
11
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Home Canning Tips
Ceramic Cooktop
Observe the
following
points in
canning
Note: Flat-bottomed
canners are required
for glass cooktops.
Right!
Wrong!
Pots that extend beyond 1 inch of the surface
unit’s circle are not recommended for most
surface cooking. However, when canning with
water-bath or pressure canner, larger-diameter
pots may be used. This is because boiling water
temperatures (even under pressure) are not
harmful to the cooktop surfaces surrounding
the surface units.
4 Remember that canning is a process that
generates large amounts of steam. To
avoid burns from steam or heat, be
careful when canning.
NOTE: If your house has low voltage, canning
may take longer than expected, even though
directions have been carefully followed. The
process time will be shortened by:
HOWEVER, DO NOT USE LARGE
DIAMETER CANNERS OR OTHER LARGE
DIAMETER POTS FOR FRYING OR
(1) using a pressure canner, and
(2) starting with HOT tap water for fastest
BOILING FOODS OTHER THAN WATER.
Most syrup or sauce mixtures—and all types of
frying—cook at temperatures much higher than
boiling water. Such temperatures could
eventually harm the glass cooktop surfaces.
heating of large quantities of water.
CAUTION:
• Safe canning requires that harmful
microorganisms are destroyed and that the
jars are sealed completely. When canning
foods in a water-bath canner, a gentle but
steady boil must be maintained for the
required time. When canning foods in a
pressure canner, the pressure must be
maintained for the required time.
1 Be sure the canner fits over the center of the
surface unit. If your cooktop or its location
does not allow the canner to be centered on
the surface unit, use smaller diameter pots
for good canning results.
2 Flat-bottomed canners must be used. Do not
use canners with flanged or rippled bottoms
(often found in enamelware) because they
don’t make enough contact with the surface
units and take a long time to boil water.
• After you have adjusted the controls, it is
very important to make sure the prescribed
boil or pressure levels are maintained for the
required time.
• Since you must make sure to process the
canning jars for the prescribed time, with
no interruption in processing time, do not
can on any cooktop surface unit if your
canner is not flat.
3 When canning, use recipes and procedures
from reputable sources. Reliable recipes
and procedures are available from the
manufacturer of your canner; manufacturers
of glass jars for canning, such as Ball and
Kerr; and the United States Department of
Agriculture Extension Service.
The cooktop surface units have temperature
limiters that prevent the glass cooktop from
getting too hot. If the bottom of your canner
is not flat, the surface unit can overheat,
triggering the temperature limiter to cycle the
unit off for a time. This will stop the boil or
reduce the pressure in the canner.
The Temperature Limiter may cycle the units
off for a time if:
What is a
temperature
limiter?
• The pan boils dry.
• The pan bottom is not flat.
• The pan is off center.
• There is no pan on the unit.
12
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Glass Cooktop Cleaning
Ceramic Cooktop
Before you use the cooktop for the first time,
Be sure electrical power is off before cleaning
clean it with cleaning cream. This helps protect any part of the cooktop.
General
information
the top and makes clean-up easier.
Be sure that the surface unit control knobs are
Proper care and cleaning are important so
your cooktop will give you efficient and
satisfactory service. If soil, mineral deposits
from evaporated water spills or metal rub-off
from aluminum cookware is not removed, it
will burn on the glass cooktop surface and
cause permanent discoloration.
turned off and that the entire cooktop is cool
before cleaning. (Sugary spillovers and melted
plastics are an exception. See the section on
Special Care.)
Do not use a cooktop cleaner on a hot cooktop.
The fumes can be hazardous to your health
and can chemically attack the glass surface.
Follow these directions carefully in caring for
your cooktop to assure safe and proper
maintenance.
Use only a recommended cleaning cream,
such as Cerama Brite or Cooktop Cleaning
Creme, on the glass cooktop.
Daily
cleaning
1 Rub a few drops (less is better) of the cleaning 2 Clean the surface with the cleaning cream
Normal,
light soil
cream onto soiled area using a damp paper
towel. Buff with a dry paper towel until all soil
and cream are removed. Frequent cleaning
leaves a protective coating which is essential
in preventing scratches and abrasions.
after each use.
1 Apply a few drops of the cleaning cream to
the (cool) soiled area.
4 If any soil remains, repeat the steps listed
above. For additional protection, after all
soil has been removed, polish the entire
surface with the cleaning cream.
Heavy,
burned
on soil
2 Using a damp paper towel, rub the cream
into the burned on area. As with any burned
on spill, this may require some effort.
5 Buff with a dry paper towel.
3 Carefully scrape soil with razor scraper.
Hold scraper at a 30° angle against the
glass cooktop.
NOTE:
• Be sure to use a new, sharp razor scraper. Do
not use a dull or nicked blade.
• Store the razor scraper out of reach of children.
13
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Glass Cooktop Cleaning
Ceramic Cooktop
Sugary spillovers (such as jellies, fudge, candy
syrups) or melted plastics can cause pitting of
the surface of your cooktop (not covered by
the warranty) unless the spill is removed while
still hot. Special care should be taken when
removing hot substances. Follow these
instructions carefully and remove soil while
spill is still hot.
1 Turn off all surface units affected by the
spillover. Remove hot pans.
Special care
2 Wearing an oven mitt, hold the razor scraper
at a 30° angle to the cooktop and scrape hot
spill to a cool area outside the surface unit.
3 With the spill in a cool area, use a dry paper
towel to remove any excess. Any spillover
remaining should be left until the surface of
the cooktop has cooled.
Do not continue to use the soiled surface unit
until all of the spillover has been removed.
Follow the steps under Heavy Soil to continue
the cleaning process.
Note: Using a razor scraper will not damage
the surface if the 30° angle is maintained.
• If pots with a thin overlay of aluminum,
copper or enamel are allowed to boil dry, the
overlay may bond with the glass cooktop and
leave a black discoloration. This should be
removed immediately before heating again or
the discoloration may be permanent.
• If you slide aluminum or copper cookware
across the surface of your cooktop, they may
leave metal markings which appear as
scratches. If this should happen, use the razor
scraper and cleaning cream to remove these
markings. Failure to remove these residues
immediately may leave permanent marks.
Precautions
• Water stains (mineral deposits) are removable
using the cleaning cream or full strength
white vinegar.
• Most cleaners contain ammonia, chemicals
and abrasives which can damage the surface
of your cooktop. Use only the recommended
cleaning cream for proper cleaning and
protection of your glass cooktop.
• Use of window cleaner may leave an iridescent
film on the cooktop. The cleaning cream will
remove this discoloration.
• Read and follow all instructions and warnings
on the cleaning cream labels.
• Do not use dishwashing detergents. They
will remove the protective coating and
To conveniently order more cream and/or
scrapers for cleaning your glass cooktop,
Future care
therefore make the cooktop more susceptible please call our toll free number:
to staining.
National Parts Center
800-626-2002
Cleaner
Scraper
Cream and scraper kit
# WX10X300
# WX5X1614
# WB64X5027
14
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Care and Cleaning
Ceramic Cooktop
To clean the cooktop seal, let a wet cloth rest
on it for a few minutes, then wipe clean. Use a
mild detergent if needed. Do not use a knife or
any sharp object on the seal because it will cut
or damage it.
Cooktop
seal
The control knobs may be removed for easier
cleaning.
Before removing the knobs for cleaning,
please note that the knobs are in the proper off
position. When replacing the knobs, check the
off position to insure proper placement.
Control
knobs
Do not use a steel wool pad; it will scratch the
surface.
For hard to clean soil use a standard stainless
steel cleaner such as Bon-Ami,® Cameo® or Bar
Keepers Friend®. Apply cleaner with a damp
sponge, rinse thoroughly and dry. Always scrub
lightly in the direction of the grain.
Stainless
steel trim
Clean with hot soapy water. Rinse and dry.
If food soil remains, try a general kitchen
cleaner, such as Fantastik®, Simple Green® or
Formula 409.®
After cleaning, use a stainless steel polish such
as Stainless Steel Magic®.
15
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The Problem Solver
Ceramic Cooktop
PROBLEM
POSSIBLE CAUSE
Questions?
Use this
problem
solver!
SURFACE UNITS
WILL NOT
MAINTAIN A
ROLLING BOIL
OR FRYING RATE IS
NOT FAST ENOUGH
•You must use pans which are absolutely flat. If light can be seen
between the pan bottom and a straight edge, the surface units
will not transfer heat properly.
•Pan bottoms should closely match the diameter of the surface
unit selected.
COOKTOP
FEELS HOT
•The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Make sure flat-bottomed pans are used.
FOODS COOK
SLOWLY
•Improper cookware being used. Pan bottoms should be flat, fairly
heavy weight and the same diameter as the surface unit selected.
SURFACE UNITS
DO NOT WORK
PROPERLY
•Difficulty may be in the main distribution panel of your house,
caused by a blown cooktop-circuit fuse, a tripped cooktop-circuit
breaker, the main fuse or the main circuit breaker, depending on
the nature of the power supply. If a circuit breaker is involved,
reset it. If the control box uses fuses, the cooktop fuse (a cartridge-
type) should be changed, BUT ONLY BY SOMEONE FAMILIAR
WITH ELECTRICAL CIRCUITS. If after performing one of these
procedures, the fuse blows or circuit breaker trips again, call
for service.
NOTE: Apartment tenants or condominium owners should ask their
building management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set, or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES
(may appear as cracks)
OR ABRASIONS ON
GLASS COOKTOP
SURFACE
•Incorrect cleaning methods have been used, cookware with rough
bottoms has been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
recommended cleaning procedures, be sure cookware bottoms and
cookware are clean before use, and use cookware with smooth
bottoms. Tiny scratches are not removable but will become less
visible in time as a result of cleaning.
METAL MARKINGS
(may appear as
scratches)
•Do not slide aluminum cookware across the surface. Use
recommended cleaning procedure to remove marks.
•Incorrect cleaning materials have been used, encrusted boilovers
or grease spatters remain on the surface. Use a razor scraper and
recommended cleaning procedure.
DARK STREAKS
OR SPECKS
•Use a razor scraper and recommended cleaning procedure.
AREAS OF
DISCOLORATION
ON COOKTOP
•Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
HOT SUGAR
•See the Glass Cooktop Cleaning section.
MIXTURES/PLASTIC
MELTED TO
THE SURFACE
FREQUENT CYCLING •Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON
OF RADIANT
SURFACE UNITS
CONTROL KNOB
WILL NOT TURN
•When the knob is at the off position, it must be pushed in before
it can be turned. When the knob is at any other position, it can be
turned without being pushed in.
If you need more help…call, toll free:
GE Answer Center®
800.626.2000
consumer information service
16
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Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!
Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.
GE Answer
Center®
800.626.2000
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.
In-Home Repair
Service
800-444-1845
GE offers, free of charge, a brochure to assist in planning a barrier-
free kitchen for persons with limited mobility.
For Customers
With Special
Needs…
2’ 6"
TBXTOLITE
ON WALL
SINGLE CONTROL
FAUCET
6’ 10"
Consumers with impaired hearing or speech who have access to a
TDD or a conventional teletypewriter may call 800-TDD-GEAC
(800-833-4322) to request information or service.
8"
5"
6"
5"
7"
1’ 0"
1/8
3’ "
FLUORESCENT
FIXTURE
THIS LIGHT CAN
BE INSTALLED
IN BOTTOM OF
WALL CABINETS
800.626.2000
2’ 10"
SECTION A-A
R SHALLOW DEPTH SINKS (6") WITH REAR DRAIN.
SINK SHOULD ALSO BE UNDERCOATED
SCALE 1’ 1"
=
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Service Contracts
800-626-2224
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
Parts and
Accessories
User maintenance instructions contained in this guide cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
800-626-2002
17
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WARRANTY
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
FULL ONE-YEAR WARRANTY
For this limited additional four-year
WHAT IS
COVERED
For one year from date of original purchase, warranty, you pay for the service trip to your
we will provide, free of charge, parts and
service labor in your home to repair or
replace any part of the cooktop that fails
because of a manufacturing defect.
home and all service labor charges.
This warranty is extended to the original
purchaser and any succeeding owner for
products purchased for ordinary home use
in the 48 mainland states, Hawaii and
Washington, D.C. In Alaska the warranty is
the same except that it is LIMITED because
you must pay to ship the product to the
service shop or for the service technician’s
travel costs to your home.
LIMITED ADDITIONAL
FOUR-YEAR WARRANTY
For the second through fifth year from date
of original purchase, we will provide, free of
charge, a replacement glass cooktop due to:
• Cracking of the glass cooktop due to
thermal shock
• Discoloration of the glass cooktop
• Wear off of the pattern on the glass
cooktop
All warranty service will be provided by our
Factory Service Centers or by our authorized
Customer Care® servicers during normal
working hours.
• Cracking of the rubber seal between the
glass cooktop and the stainless steel edge
• Burn out of any of the surface units
Should your appliance need service, during
warranty period or beyond, call 800-444-1845.
• Service trips to your home to teach you how • Damage to the glass cooktop caused by
WHAT IS NOT
COVERED
to use the product.
hardened spills of sugary materials or
melted plastic that are not cleaned
according to the directions in the Use and
Care Guide.
Read your Use and Care material.
If you then have any questions about
operating the product, please contact your
dealer or our Consumer Affairs office at
the address below, or call, toll free:
GE Answer Center®
800.626.2000
consumer information service
• Replacement of house fuses or resetting of
circuit breakers.
• Failure of the product if it is used for other
than its intended purpose or used
commercially.
• Improper installation.
If you have an installation problem, contact
your dealer or installer. You are responsible
for providing adequate electrical, gas,
exhausting and other connecting facilities
as described in the Installation Instructions
provided with the product.
• Damage to the product caused by accident,
fire, floods or acts of God.
WARRANTOR IS NOT RESPONSIBLE
FOR CONSEQUENTIAL DAMAGES.
• Damage to the glass cooktop caused by the
use of cleaners other than the recommended
cleaning cream.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs
office or your state’s Attorney General.
Warrantor: General Electric Company. If further help is needed concerning this warranty,
write: Manager—Consumer Affairs, GE Appliances, Louisville, KY 40225
ZEU676
18
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o d T a y M a i l
I m p o r t a n t
e g R i s t r a t i o n O w n e r s h i p
C o n s u m e r P r
G E A p p l i a n c e s
Place
1st Class
Letter
Stamp
Here
General Electric Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
19
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Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to
have you as a customer!
Follow these three steps to protect your new appliance investment:
Read your “Use and Care
Guide” carefully. It will
help you operate your new
appliance properly. If you
have questions, or need
more information call
Complete and mail
your Consumer
After completing this
registration, write your
model and serial numbers
on page 2 of this guide.
You will need this
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
information should
you require service.
Our service number is
800-444-1845.
the GE Answer Center
®
800.626.2000.
3
1
safety modification.
2
Important: To ensure that your product is registered, fold and mail this form. No envelope is needed.
Consumer Product Ownership Registration
GE Appliances
General Electric Company
Louisville, Kentucky 40225
Apply rating name plate here
Mr. l Ms. l Mrs. l Miss l
First
Name
Last
Name
Street
Address
Apt. #
Zip
Code
City
State
Date Placed
In Use
Month
Phone
Number
Day
Year
CUT HERE
Part No. 164D3333P049
Monogram®
General Electric Company
Louisville, KY 40225
Pub No. 49-8794
1-97 CG
Printed in the Netherlands
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