C150-E071-01EN
M3093DE/DG Image Scanner
Cleaning and Maintenance
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Edition
01
Date published
Revised contents
First edition
September,1996
Specification No. C150-E071-01EN
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
This digital apparatus does not exceed the Class A limit for radio noise emissions
from digital apparatus set out in the Radio interference Regulations of the Canadian
Department of Communications.
Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescridtes dans le
Réglesment sur le brouillage radioélectrique dicté par le ministere des Communi-
cations du Canada.
MaschinenlärmInformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe-
zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.
The contents of this manual may be revised without prior notice.
All Rights Reserved, Copyright © 1996 FUJITSU LIMITED.
Printed in Japan.
No part of this manual may be reproduced in any form without permission.
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Please send your comments on this manual or on Fujitsu products
to the following addresses:
FUJITSU COMPUTER PRODUCTS OF
AMERICA,INC.
2904 Orchard Parkway,San Jose.
California 95134-2022,U.S.A.
TEL:1-408-432-6333
FUJITSU FRANCE S.A.
Bâtiment Aristote,17 rue Olof palme
94006 Créteil cedex,FRANCE
TEL:33-14-513-1616
FAX:33-14-399-0700
FAX:1-408-432-3908
FUJITSU HONG KONG Limited
Room 2521,Sum Hung Kai Centre
30 Harbour Road Wanchal,Hong Kong
TEL:852-827-5780
FAX:852-827-4724
TLX:62667
FUJITSU AUSTRALIA LIMITED
475 Victoria Avenue Chatswood.
N.S.W2067,AUSTRALIA
TEL:61-2-410-4555
FAX:61-2-411-8603
FUJITSU ITALIA S.p.A.
Via Melchiorre Gioia,No.8-20124
Milano,ITALY
FUJITSU CANADA,INC.
2800 Matheson Blvd.East,Mississauga.
Ontario 4X5,CANADA
TEL:39-2-6351
TEL:1-905-602-5454
FAX:39-2-6572257
FAX:1-905-602-5457
FUJITSU NORDIC AB
Kung Hans vag,S-19176
Sollentuna,SWEDEN
TEL:46-8-626-6000
FAX:46-8-626-6711
FUJITSU DEUTSCHLAND GmbH.
Frankfurter Ring 211,
8000 München 40,F.R,GERMANY
TEL:49-89-32378-0
FAX:49-89-32378-100
FUJITSU LIMITED
FUJITSU ESPAÑA,S.A
International Operations
Marunouchi 1-6-1, Chiyoda-ku,Tokyo 100
JAPAN
Edificio torre Europa 5a
Paseo de la Castellana 95 Madrid 28046,SPAIN
TEL:34-1-581-8400
TEL:(81-3)3216-3211
FAX:34-1-581-8125
FAX:(81-3)3213-7174
TLX:J2283
FUJITSU EUROPE LTD.
2,Longwalk Road,Stockey Park,Uxbridge
Middlesex,UB11 1AB,U.K
Cable:”FUJITSU LIMITED TOKYO”
TEL:44-81-573-4444
FAX:44-81-573-2643
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IMPORTANT NOTE TO USERS
READ CAREFULLY ALL OF THIS MANUAL BEFORE USING THIS PRODUCT.
IF NOT USED CORRECTLY, UNEXPECTED DAMAGES MAY BE CAUSED TO
THE USERS OR THE BYSTANDERS.
While all efforts have been made to ensure the accuracy of all information in this
manual, FUJITSU assumes no liability to any party for any damage caused by
errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no liability
arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this
manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.
FUJITSU reserves the right to make changes to any products herein, to improve
reliability, function, or design, without further notice and without obligation.
i
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Preface
This manual explains how to clean and maintain the M3093DE/DG image
scanner.
The M3093DE/DG is highly functional image scanner developed for volume
filing, using charge-coupled device (CCD) image sensors. This scanner
features duplex scanning and high quality image, processing with an
automatic document feeder (ADF).
Refer to Operator’s Guide for basic information about the M3093DE/DG.
ii
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Conventions
Special information, such as warnings, cautions are indicated as follows:
WARNING
WARNING indicates that personal injury may result if you do not follow a
procedure correctly.
CAUTION
CAUTION indicates that damage to the scanner may result if you do not follow a
procedure correctly.
The following symbols are used in this manual.
Used for general WARNING and CAUTION.
Be careful not to pinch your fingers or hands.
iii
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CONTENTS
CHAPTER 1 DESCRIPTION ............................................................................. 1-1
Units ............................................................................................. 1-2
Assemblies ................................................................................... 1-4
Indicators ...................................................................................... 1-5
LED functions ........................................................................ 1-5
CHAPTER 2 OPERATING INSTRUCTION....................................................... 2-1
Loading Document on the ADF .................................................... 2-2
Loading Document on the Flatbed ............................................... 2-7
Loading Document Larger than the Document Board .................. 2-8
Reading a Page from a Thick Book.............................................. 2-9
CHAPTER 3 CLEANING ................................................................................... 3-1
Cleaning Supplies and Cleaning Area .......................................... 3-2
Supplies ................................................................................. 3-2
Cleaning area ........................................................................ 3-3
Cleaning the ADF ......................................................................... 3-4
Cleaning the Flatbed .................................................................... 3-9
CHAPTER 4 REPLACEMENT OF PARTS ....................................................... 4-1
Pad ASY or Pad ........................................................................... 4-2
Pick Roller .................................................................................... 4-4
CHAPTER 5 TROUBLESHOOTING ................................................................. 5-1
Paper JAM.................................................................................... 5-2
Initial Checks ................................................................................ 5-3
Test Mode for Maintenance ........................................................ 5-17
Problem Checklist....................................................................... 5-19
v
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CHAPTER
1
DESCRIPTION
CHAPTER
2
OPERATING INSTRUCTION
CHAPTER
3
CLEANING
CHAPTER
4
REPLACEMENT OF PARTS
CHAPTER
5
TROUBLESHOOTING
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CHAPTER
1
DESCRIPTION
This chapter describes units, assemblies, indicators and LED
functions.
Units
Assemblies
Indicators
1-1
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Units
1
2
3
ADF
ADF lever
ADF paper chute
6 Document cover
Document holding pad
7
8
5
4 Indicators
Document bed
Stacker
M3093DE
M3093DG
13
Power switch
14 Address switch
12 Power inlet
10
Interface cable 9 Third party slot
11 Memory cover
1-2
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No. Function
1
Automatically feeds documents to the reading position.
2
3
4
5
6
7
8
Opens/closes ADF to remove the jammed documents.
Holds the documents to be fed by ADF.
Indicate the status of the scanner.
Stacks the read documents.
Covers a document to be read.
Presses a document to the document bed.
A document to be read is placed. Also called Flatbed. (FB)
Third party slot (M3093DE)
9
10
11
12
Connected to the host system with interface cables.
Open here when installing or replacing Memory option.
Connect the power cable from an AC power outlet here.
Power switch.
13
14
Used for setting SCSI-ID. (M3093DG)
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1-3
Assemblies
Stacker
*Pad ASY
(PA02201-0020)
Pad
Pad holder
**Pick roller
(PA02212-K001)
Pad spring
Bearing
Guide A
Thumb screw
Retaining
spring
**:Consumables
**:Consumables
These parts may not be provided in some countries because they are not compliant with safety
regulations. Before ordering the pick roller, contact your sales agent or Fujitsu service
representative.
1-4
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Indicators
Power
Read
Check
LED functions
LED
Power
Function
Lights to indicate the power is on.
Read
Lights to indicate scanning is in progress.
Check
Lights if a device error occurs that may result in a service call.
Blinks if a document is jammed in the ADF. Turns off when the jammed
documents are removed from the ADF and ADF is closed. Blinks at four
seconds intervals if the ADF cleaning is necessary.
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1-5
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CHAPTER
2
OPERATING INSTRUCTION
This chapter describes how to load document on the ADF and
flatbed, how to load document larger than the document board
and how to read a page from a thick book.
Loading Document on the ADF
Loading Document on the Flatbed
Loading Document Larger than the Document Board
Reading a Page from aThick Book
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2-1
Loading Document on the ADF
CAUTION
Be sure to change the position of the carrier fixing bracket according to “INSTALLATION AND CONNEC-
TION” in OPERATOR’S GUIDE before operation. This may prevent the scanner from being damaged.
ADF paper chute
Guide
ADF
Guide lever
ADF lever
Stacker
Lift up the ADF lever to open the
ADF.
1
2-2
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Select lever
Set the paper select lever as
follows.
2
Mode
Paper
NORMAL
THICK
Plain paper
Heavy paper
N O T E
Be sure to reset the paper select lever
to “NORMAL” when you load the
paper other
than the heavy paper.
ADF paper chute
Close the ADF.
3
4
Pull up the ADF paper chute until
it clicks.
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2-3
Fan the sheets before setting
the document on the ADF paper
chute.
Document
5
NOTE
• Remove paper clips and staples. Flatten the staple
holes .
10mm
• Read the following documents using the flatbed.
- Paper with a clip or staple.
- Paper that has ink which is not dry.
- Paper thickness is not constant, such as an envelope.
- Paper that has large rumples or curl.
- Paper that has folds or tears.
- Tracing paper.
- Coating paper.
- Carbon paper.
- Paper that is smaller than A6 size or larger than A4
width.
- Items other than paper, such as clothes, metal sheet,
or OHP film.
- Photographic paper.
- Paper that has perforations on its side.
- Paper that has a shape other than square.
- Paper that is very thin.
• Set the paper so that the top of it is curled as shown
below.
More than 30mm
Less than
3mm
More than 30mm
Feed direction
Feed direction
Less than
5mm
Read surface
Top of the paper
Read surface
Top of the paper
• Do not mix different width documents.
2-4
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Angle the document edges as follows:
6
• Place the documents face down with the top to the left as shown in A. The long side is the top for
landscape mode and the short side is the top for portrait mode.
• Lift the documents holding the both ends with both hands.
• Hold the documents tightly with your left hand and bend the documents as shown in B.
• Grip tightly with your right hand, loosen the grip of your left hand, and straighten the documents
as shown in C.
• Repeat these operations until the top is angled 20° or less as shown in D.
Top
D
A
B
C
20 or Less
C
(For portrait mode)
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2-5
Set the guides so that there is a
little amount of clearance between
the side edges and the guides.
Load the document face down on
the ADF paper chute and adjust
the guides to the document size.
7
NOTE
• Squeeze the guide lever to free the guides.
• Load documents so that the thickness is less than 4mm.
• Set the guides so that they touch the document sides.
max 4mm
(0.16")
Documents
Guide
Guide lever
(Both sides)
After the read command is issued
from the host system, scanned
documents are stacked in the
stacker for removal.
8
2-6
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WARNING
Do not look directly at the light source during read operation.
Loading Document on the Flatbed
Document cover
Document holding pad
Document bed
Open the document cover.
1
Place the document face-
down and align the top left of
it with the reference mark.
Reference mark
2
3
4
Close the document cover
slowly.
Issue the read command
from the host system.
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2-7
WARNING
Do not look directly at the light source during read operation.
Loading Document Larger than the Document Board
Document bed
Document
Open the document cover
approx. 80 degrees and slide
the cover in the direction of
the arrow to remove it.
1
Place the document face-down on
the document bed.
Issue the read command from the
host system.
2
After the read operation, remove the
document, re-attach the document
cover and close the document
cover.
3
2-8
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WARNING
Do not look directly at the light source during read operation.
Reading a Page from a Thick Book
Thick book
Open the document cover.
1
Place the book face-down on the
document bed.
2
3
Issue the read command from the
host system.
Keep the cover open for reading.
N O T E
Do not move the book during read operation.
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2-9
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CHAPTER
3
CLEANING
This chapter describes the cleaning supplies and area, and
how to clean the ADF and flatbed.
Cleaning Supplies and Cleaning Area
Cleaning the ADF
Cleaning the Flatbed
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3-1
Cleaning Supplies and Cleaning Area
Document cover
Document holding pad
Document bed
Supplies
Supplies
Type No.
Contact your
dealer or
Frequencies
(*1) Remarks
Cleaning paper
Every 5,000 sheets
Cleaner F2
distributer
• Plastic rollers
(*2) 1 bottle
Apply Cleaner F2
to cotton swab.
1 bottle.
Cleaner F1 or
• PAD ASY
Isopropyl alcohol
Every 5,000 sheets
• Pick roller/Feed rollers/
Glass/Sheet guide
Every 5,000 sheets
Apply Cleaner F1
to cloth.
Cotton swab
Dry cloth
*1 When the CHECK indicator starts blinking at 4-second intervals, clean the scanner regardless of the
frequencies.
*2 Clean the plastic rollers when they are soiled with dirt. Do not clean the rubber rollers with cleaner F2.
NOTE
When the following paper is used, it may be necessary to clean more frequently.
• Paper with smooth surface such as coated paper.
• Paper with almost all printed area.
• Paper with special coating such as carbon-less paper.
3-2
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Cleaning area
Cleaning paper
with Cleaner F1
Dry cloth
with Cleaner F1
Cotton swab
with Cleaner F1 or F2
Name
Area
Document holding pad
Document bed
Pad
Flatbed
Glass/Sheet guide
Pick roller
ADF
Plastic rollers
Feed rollers
Feed rollers
Pad
Sheet guide(White part)
Feed rollers
Glass
Document
holding pad
ADF
Plastic rollers
Pick roller
Document bed
Plastic rollers
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3-3
Cleaning the ADF
Cleaning the ADF with cleaning paper
Lift up the ADF lever to open
the ADF.
1
Apply cleaner F1 to a new
cleaning paper.
2
Place the cleaning paper on the
ADF so that the short side edge
touches the plastic roller.
Cleaning
Cleaning paper
paper
3
Plastic
rollers
Close the ADF and turn
the power on to start the
cleaning.
4
Turn the power off.
5
Repeat steps 1 through 5.
6
pow-on
3-4
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Cleaning the ADF with Dry cloth with Cleaner F1
Lift up the ADF lever to open the ADF.
1
2
Use a dry cloth or a cloth moistened with Cleaner F1 to softly
remove dirt and dust as follows.
Pad
Pad
Wipe the pad in the downward
direction (indicated by the arrow).
Be careful not to hook the pick
spring when wiping.
Glass
Wipe the glass lightly.
N O T E
If the glass is dirty, the image may include vertical
stripes.
Glass
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3-5
Pick roller
Wipe the roller.
Be careful not to damage the
surface of the roller and the
mylar strip above the Pick
roller.
Pick roller
Feed rollers
and Plastic rollers
Wipe the rollers.
Be careful not to
damage the surface of
the rollers.
Feed rollers
Plastic rollers
Plastic rollers
3-6
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Sheet guide (white part)
Sheet guide (white part)
Wipe the sheet
guide.
N O T E
If the sheet guide is dirty, the front image may include
vertical stripes.
Close the ADF to lock the ADF lever.
3
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3-7
Cleaning the Plastic rollers with Cleaner F2
Lift up the ADF lever to open
the ADF.
Plastic rollers
1
Moisten a cotton swab with
Cleaner F2.
2
3
Wipe the Plastic roller
surfaces.
Wipe the Plastic roller
surface with clean and dry
cloth. Allow to dry.
4
Plastic rollers
3-8
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Cleaning the Flatbed
Cleaning the Flatbed with Dry cloth with Cleaner F1
Document cover
Document holding pad
Document bed
NOTE
Window or glass cleaner can be used instead of
cleaner F1.
However do not use organic solvent.
Open the Document cover.
1
2
3
4
Apply Cleaner F1 to a clean cloth.
Wipe the document holding pad and
document bed.
Allow to dry.
N O T E
Be sure to prevent liquid from seeping through the opening
between the document bed and the plastic cover.
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3-9
CHAPTER
4
REPLACEMENT OF PARTS
This chapter describes how to replace the pad ASY, pad and
pick roller.
Pad ASY or Pad
Pick Roller
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4-1
Pad ASY or Pad
ADF lever
Pad ASY (PA02201-0020)
N O T E
Select lever
The life span of the pad ASY is about 100,000
sheets or one year.
The life span may be decreased by half when
carbon-less sheets are used.
Lift up the ADF lever to open
the ADF.
1
2
Slide the paper select
lever to “N”.
Slide the pad ASY to the left and
pull it toward you.
3
Pad ASY
4-2
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If the Pad is attached to the scanner,
you can replace the Pad according to
the following procedure.
Pad holder
4
a)Remove the pick spring.
b)Remove the pad from the pad holder.
c)Attach a new pad to the pad
holder and fix it with the pick spring.
Pad
N O T E
• Turn the pad upside down so that the pad
holder pin fits with the pad hole.
Pick spring
• Do not alter the shape of the pick spring.
• Attach the pick spring so that both ends of
the pick spring are located on the pad.
Attach the pad ASY to the ADF
until it clicks in the reverse
sequence of step 3.
5
NOTE
Fit the pad ASY pin with the larger hole then
slide to the right.
Close the ADF.
6
N O T E
Normally, set the select lever to “N”. Return the select
lever if necessary.
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4-3
Pick Roller
Pick roller (PA02212-K001)
N O T E
The life span of the pick roller is about 200,000 sheets or one year.
The life span may be decreased by half when carbon-less sheets are used.
Lift up the ADF lever to open the
ADF.
1
Remove the two thumb screws.
2
N O T E
Use a Phillips screwdriver when they are tight.
4-4
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Lift up the Guide A with both of
your hands and disengage the tip
from the right hole.
3
Then lift the right side of the cover
and remove it.
Hold the retaining spring and
slide it to the roller side.
4
Slide the pick roller to the retaining
spring side until the axis of the
opposite side is disengaged.
Lift and remove it.
5
6
Remove the retaining spring.
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4-5
Attach the retaining spring to a
new roller.
Do not put the spring in the
groove yet. Slide the spring
next to the larger diameter
portion of the shaft.
7
8
Slide the end of the new pick
roller with the retaining spring
into the bearing, then into the
hole closer to the front of the
scanner. Next, slide the oppo-
site end of the pick roller into
the bearing next to the gears.
Hold the retaining spring,
slide it to the bearing slide
and place it into the groove
to fix it.
9
4-6
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Guide A
Attach the Guide A in the reverse
sequence of step 3 and align the
screw hole.
10
Tighten the thumb screws.
11
12
Close the ADF unit.
Thumb screws
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4-7
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CHAPTER
5
TROUBLESHOOTING
This chapter describes the paper JAM, initial checks and test mode
for maintenance.
Paper JAM
Initial Checks
Test Mode for Maintenance
Problem Checklist
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5-1
Paper JAM
Document
ADF
ADF lever
Remove the documents from
the ADF paper chute.
1
2
3
Lift the ADF lever to open the ADF.
Remove the jammed document.
NOTE
Inspect the paper and paper path. Make sure no staples,
paper clips or other materials caused the jam. All types of
staples and paper clips should be removed from all
documents bofore scanning.
Close the ADF until the ADF lever
locks.
4
5-2
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Initial Checks
If a problem occurs, check the following items before contacting manufacturer’s authorized
service center.
The power does not go on.
Power
(No light)
Symptom1
NO
NO
Connect the power
cable correctly.
Is the power cable
connected correctly?
YES
Is the power switch on?
YES
Press the power switch.
Contact manufacturer’s authorized
service center.
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5-3
Read operation does not start.
Symptom2
NO
Place the carrier fixing
bracket correctly.
(See Operator’s Guide)
Is the carrier fixing
bracked placed in
operation position?
YES
NO
Are the documents
loaded on the ADF
paper chute correctly?
Insert the first few pages into
the slot.
YES
NO
NO
Is the ADF closed
completely?
Close the ADF completely.
YES
Connect the interface cables
correctly.
Is the interface cable
connected correctly?
YES
5-4
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Is the terminator con-
nected? Is the SCSI ID
is set correctly?
NO
NO
Connect the terminator or
set the SCSI ID correctly.
(M3093DG)
YES
Contact manufacturer’s
authorized service center to
set correct baud rate.
Is the baud rate of the
system 4800 bps?
(Default is 4800 bps.)
YES
YES
Refer to Symptom 6.
(See p5-9)
Is the CHECK indicator
lit?
Check
NO
Contact manufacturer’s authorized
service center.
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5-5
Pictures and photographs are not read correctly.
Symptom3
Select the “Photo” mode
NO
Is the “Photo” mode
selected?
(White level following off)
through the scanner setting
menu in the software.
YES
NO
NO
Select a halftone or dithering
mode from the host computer.
Is halftone or dithering
processing selected?
YES
Is the document bed,
document holding pad,
glass and sheet guide
clean?
Clean the dirty parts.
(See p3-5, p3-7, p3-9)
YES
Contact manufacturer’s authorized
service center.
5-6
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Characters and lines are not read correctly.
Symptom4
NO
Select a “Line Art” mode from
the host computer.
Is the “Line Art” mode
selected?
YES
YES
NO
Select the “Photo” mode
(White level following off)
via software.
Is there printed text on
the first 3mm of the
document?
NO
Is the document bed,
document holding pad,
glass and sheet guide
clean?
Clean the dirty parts.
(See p3-5, p3-7, p3-9)
YES
Contact manufacturer’s authorized
service center.
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5-7
Images are distorted or unclear.
Symptom5
NO
Is the document bed,
Clean the dirty parts.
(See p3-5, p3-7, p3-9)
document holding pad,
glass and sheet guide
clean?
YES
Is the surface of the ADF
YES
Do not press the surface of
the ADF or do not put any-
thing heavy on it.
pressed or is there
anything heavy on it?
(During rear read opera-
tion with ADF)
NO
NO
Is the scanner on
even and flat surface
or any scanner rubber
feet missing?
Place the scanner on the
even and flat surface.
Or attach the rubber feet.
missing
YES
Contact manufacturer’s authorized
service center.
5-8
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The check indicator is on.
Check
Symptom6
NO
Place the carrier
fixing bracket correctly.
(See Operator’s Guide)
Is the carrier fixing
bracket placed in
operation position?
YES
Turn off the power once
and try to turn on the
power again.
Check
Is the CHECK lamp
turned on?
YES
Activate the test mode (p5-17) and
inform manufacture’s authorized
service center of the error status.
5-9
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Check
“Check” lamp blinks at 4 seconds intervals.
Symptom7
YES
Clean the pick roller.
Is the pick roller dirty?
NO
NO
Are documents under
specification?
Flatten the curl or use the
flatbed to read the document.
(See p5-11)
YES
YES
Clean or replace the Pad ASY.
(See p3-4, p3-5, p4-2)
Is the Pad ASY dirty or
worn out?
NO
Contact manufacturer’s authorized
service center.
5-10
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NOTES
NOTE
• Remove paper clips and staples. Flatten the staple holes.
• Read the following documents using the flatbed.
- Paper with a clip or staple.
- Paper that has ink which is not dry.
- Paper thickness is not constant, such as an envelope.
- Paper that has large rumples or curl.
- Paper that has folds or tears.
- Tracing paper.
- Coating paper.
- Carbon paper.
- Paper that is smaller than A6 size or larger than A4 width.
- Items other than paper, such as clothes, metal sheet, or OHP film.
- Photographic paper.
- Paper that has perforations on its side.
- Paper that has a shape other than square.
- Paper that is very thin.
• Set the paper so that the top of it is curled as shown below.
More than 30mm
Less than
3mm
More than 30mm
Feed direction
Feed direction
Less than
5mm
Read surface
Top of the paper
Read surface
Top of the paper
• Do not mix different width documents.
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5-11
Paper double feed occurs frequently.
Symptom8
Does the condition of
the document satisfy
the requirements on
page 5-11.
NO
Flatten the curl or use the
flatbed to read the document.
YES
YES
Is the plain paper read
with the select lever set
to “T”?
Set the select lever to “N”.
(See p2-3)
NO
Fan and angle the documents
before loading according to
the procedure on the pages
2-3 and 2-4.
Are the documents
fanned and angled before
loading on the ADF paper
chute?
NO
YES
YES
Fan 3 or 4 times to remove
the static charge applied on
paper.
Is the paper printed by
copier or laser printer
recentry?
NO
5-12
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NO
Reduce the document from
ADF paper chute.
(See p2-6)
Is the height of
document less than
0.16” (4mm)?
YES
YES
YES
Clean the pad.
(See p3-4,p3-5)
Is the pad dirty?
NO
Replace the pad.
(See p4-2)
Is the pad worn out?
NO
Contact manufacturer’s authorized
service center.
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5-13
Miss pick occurs frequently.
Symptom9
NO
Does the condition of
the document satisfy
the requirements on
page 5-11.
Flatten the curl or use the
flatbed to read the document.
YES
YES
Is the heavy paper read
with the select lever set to
“N”?
Set the select lever to “T”.
(See p2-3)
NO
NO
Fan and angle the documents
before loading according to
the procedure on the pages
2-3 and 2-4.
Are the documents
fanned and angled before
loading on the ADF paper
chute?
YES
NO
Install it correctly.
(See p4-2)
Is the Pad ASY installed
correctly?
YES
5-14
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YES
YES
Clean the pick roller.
(See p3-4, p3-6)
Is the pick roller dirty?
NO
Is the pick roller worn
out?
Replace the pick roller.
(See p4-4)
NO
Contact manufacturer’s authorized
service center.
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5-15
Paper jam occurs frequently.
Symptom10
YES
Does the condition of
the document satisfy
the requirements on
page 5-11.
Flatten the curl or use the
flatbed to read the document.
NO
YES
Is there any foreign
particles in the ADF?
Clean the ADF (See p3-4) or
remove the foreign particles.
NO
Contact manufacturer’s authorized
service center.
5-16
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Test Mode for Maintenance
If the CHECK indicator lights up, activate the test mode and inform your sales or
support agent or Fujitsu service representative of the error status.
CAUTION
If an operation other than described here is performed, the scanner may malfunction.
Activate the test mode and follow the procedure only for the error status.
Activating a test mode
Turn off the power.
Open the ADF.
Empty sensor
B5 Size sensor
Turn the power on after setting
the empty sensor and B5 size
sensor as shown in the figure.
Up
Down
NO
Does the POWER lamp blinks?
Power
YES
Close the ADF cover.
(The scanner is placed in the maintenance mode.)
*1 Do not perform any other operation this time. Immediately turn the power off when the POWER
lamp does not blink.
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5-17
Activating the continuous operation test
Open the ADF and close it again. If no document is loaded on the ADF within five seconds after
closing the ADF, the image scanner runs in flatbed mode. If documents are loaded on the ADF
within five seconds after closing the ADF, the image scanner continuously feeds the document
from ADF. Once the image scanner starts reading documents in flatbed mode, it does not feed
documents from ADF even if documents are loaded on the ADF.
Ending the test in flatbed mode
To stop the carrier movement in flatbed mode, open the ADF. If the ADF is opened, the POWER
lamp starts blinking immediately after the carrier returns to the home position.
Ending the test in ADF mode
If the ADF hopper is empty, feeding documents from the ADF ends. To restart feeding, open the
ADF and close it again. Then load documents on the ADF paper chute within five seconds after
closing the ADF.
LED status on error
If an error occurs during the test, the LED indicates as shown in the following table.
Errors
Status
Paper
jam
Carrier
unit
error
Front
Back
Motor
fuse
failure
Lamp
fuse
failure
optical
system
error
optical
system
error
LED
indicates
Power
Read
Check
N O T E
Blink
On
Off
5-18
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Problem Checklist
Before contacting the manufacture’s authorized service center, please fill in the following items.
General
Model
(Example) M3093DE
Part number
Serial number
Manufactured data
Version
(Example) CA02939-4202
(Example) 900002
(Example) 1996-07
The version is printed on the version label
located at the left of the rear of the equipment.
The version is checked with the double line.
This example is for A2 version.
A 0 1 2 3 4 5 6 7 8 9
B 0 1 2 3 4 5 6 7 8 9
C 0 1 2 3 4 5 6 7 8 9
Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)?
Error status at test mode. (See p5-18)
Transport error
Type of document.
What is your daily usage?
Date of last cleaning.
Date of the consumable replacement.
Image error
Interface controller model
Software/application name
Can you send the original and output of
sheet by facsimile or by mail?
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5-19
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