Dyson Vacuum Cleaner DC15 User Manual

Owner’s Manual  
The Ball  
Please read this manual carefully before using your DC15  
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1
Assembling  
IMPORTANT  
• Ensure hose is straight  
when inserting wand.  
• Please see section 9  
for usage and  
maintenance instructions  
for accessories included  
with some vacuums.  
• If you have any questions,  
please call the Dyson  
Helpline toll free at  
Brush tool  
Stair tool  
1-877-397-6622 or log  
Crevice tool  
Slide wand down inside hose until  
it clicks.  
Slot wand into top of machine  
and click into place.  
Wind cord counter-clockwise and  
secure with clip.  
Click tools into place.  
tip To quickly release cord,  
twist upper cord winder  
downwards. Twist back up  
before re-winding cord.  
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2
Using your DC15  
CAUTION  
• Please note: this machine  
is intended for domestic  
use only. Fine dust such as  
plaster dust or flour should  
only be vacuumed in very  
small amounts.  
• The brushbar will  
automatically stop if it  
becomes obstructed.  
Do not press the cyclone  
release button while  
carrying the machine or it  
could fall and cause injury.  
• Ensure the cyclone is  
secured to the machine.  
Do not shake the machine  
while carrying or it could  
fall and cause injury.  
Press stabilizer firmly to release  
cleaner head and pull handle  
towards you.  
Ensure stabilizer wheels  
are fully retracted and click  
in place or brushbar will  
not operate.  
Using your DC15  
Carrying your DC15  
Plug in and press transparent  
yellow ON/OFF switch.  
Ensure machine is upright before  
carrying.  
Use stabilizer only – do not stand  
directly on cleaner head to  
release vacuum.  
Use the carry handle at the top of  
the cyclone to lift.  
tip Do not apply weight to handle  
while pressing stabilizer.  
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3
Using your DC15  
(continued)  
IMPORTANT  
• The brushbar will reset to  
“ON” each time you start  
the machine and put it in  
the cleaning position.  
• If the brushbar stops  
during use, please refer  
to the clearing blockages  
section.  
• Ensure stabilizer wheels  
are fully locked in place  
before releasing the  
machine.  
• Consult your flooring  
manufacturer’s  
recommended instructions  
before vacuuming your  
flooring, rugs, and carpets.  
Some carpets will fuzz if  
a rotating brushbar is  
used when vacuuming.  
If this happens we  
recommend vacuuming  
in bare floors mode and  
consulting with your  
Small movements of the wrist will create a zigzag motion in the cleaner  
head for easier cleaning around furniture.  
When finished, push the  
handle firmly beyond the  
upright position to drop the  
stabilizing wheels.  
Brush control  
To turn the brushbar OFF for  
bare or delicate flooring, rugs,  
and carpets, put the machine in  
the cleaning position, and press  
the red button. Press it again to  
restart brushbar.  
flooring manufacturer.  
Ensure stabilizer  
wheels are fully locked  
in place before releasing  
the machine.  
tip Ensure the stabilizer clicks into  
tip Twist and turn your wrist like you are turning a doorknob to make the  
place before vacuuming.  
most of DC15’s maneuverability.  
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4
Using your DC15 tools  
IMPORTANT  
• Ensure machine is in  
upright position before  
using tools.  
B
To protect your floors, the  
brushbar will not rotate  
when the machine is in  
an upright position.  
A
• Ensure hair and loose  
clothing are kept clear of  
wand cap when machine  
is switched on.  
B
A
• Ensure wand cap is closed,  
unless using with tools.  
B
• Powerful suction can  
cause the hose to `pull  
back’ – please take care  
when using the wand.  
To avoid personal injury  
and to prevent the  
machine from falling  
when cleaning stairs,  
always place it at the  
bottom of the stairs.  
Do not use your vacuum  
cleaner outdoors or on  
wet surfaces. Vacuum may  
be used inside a garage  
only when used with the  
Model 08909 Dyson Car  
Cleaning Kit accessories.  
If used in a garage, care  
should be taken to wipe  
the soleplate and wheels  
with a dry cloth after  
Wand mode  
Hose mode  
Stair cleaning  
A Push back wand cap. Pull wand from inside handle until it clicks.  
A First extend the wand, then  
press side hose release buttons  
to remove wand handle from  
hose, and pull hose to separate  
hose from wand.  
Always work with the  
machine at the bottom  
of the stairs.  
B Press wand release button to release hose and wand handle from  
machine. To push wand back inside hose, ensure hose is straight.  
Press the same wand release button and push wand down into hose.  
The vacuum has been designed to follow you when used in wand or  
hose mode.  
B Tools can be fitted directly to  
the end of hose or wand.  
vacuuming to clean off  
any sand, dirt, or pebbles  
that could damage  
tip When putting the wand back on the machine, make sure wand release  
button is facing forward.  
delicate floors.  
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5
Washing your filter  
CAUTION  
Check your washable  
filter regularly and  
wash at least every 6  
months according to  
instructions to maintain  
performance.  
• Turn power off and  
unplug before washing  
the filter. Failure to do so  
could result in electric  
shock or personal injury.  
Do not use detergent to  
clean filter.  
Do not put the filter in  
the dishwasher, washing  
machine, tumble dryer,  
microwave, or near an  
open flame.  
Press button to release cyclone  
and clear bin from machine.  
Lift filter release button and  
remove filter.  
Separate blue filter and yellow case.  
Air dry for at least 12 hours  
or overnight. Ensure filter is  
completely dry before refitting  
onto the machine.  
TM  
Wash filter and case in cold water  
only. Repeat until water runs clear.  
tip The filter may require  
more frequent washing  
based on individual  
vacuuming habits.  
Check regularly.  
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TM  
6
Emptying the clear bin  
CAUTION  
• Turn power off and unplug  
before emptying the bin.  
Failure to do so could  
result in electric shock or  
personal injury.  
• Do not use the machine  
TM  
without the clear bin in  
place.  
Empty bin as soon as the level of  
the MAX mark is reached at any  
point in the bin.  
Let the dust settle and close bin  
base securely before removing  
from bag and refitting cyclone  
and bin on machine.  
Option 1  
Option 2  
Push the button as shown to  
empty directly into trash.  
Emptying into a bag is  
recommended for allergy sufferers.  
Press button to release cyclone  
and bin from the machine.  
Shake or tap firmly to remove all  
dust from inside the cyclone.  
Place bin in bag and push red bin  
emptying button.  
The British Allergy Foundation is a  
UK national charity (Charity Re. No.  
1003726) with the aim of improving  
awareness, prevention, and  
treatment of allergies. The British  
Allergy Foundation seal of approval  
is a UK registered trademark.  
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TM  
7
Cleaning the clear bin  
CAUTION  
• Do not use detergents,  
polishes, or air fresheners  
TM  
to clean the clear bin .  
• Do not immerse the  
cyclone in water.  
A
• Ensure bin is completely  
dry before replacing.  
TM  
Clean shroud with a cloth or dry  
brush to remove lint.  
Cleaning the shroud (optional)  
Cleaning the clear bin (optional)  
Re-assembling the  
clear binTM  
Ensure bin is empty (as detailed  
in section 6) and bin base is  
open.  
Ensure bin is empty and bin base  
is open.  
Holding carry handle, fit  
cyclone assembly inside the  
clear bin.  
Rinse with cold water only.  
Press catch A to release the clear  
bin from the cyclone.  
Ensure bin is dry before replacing.  
Line up the front and rear  
guides and push down to  
click in place.  
Ensure the clear bin is  
secure before replacing on  
the machine.  
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8
Clearing blockages  
CAUTION  
D
• Turn power off and unplug  
before checking for  
blockages. Failure to do  
so could result in electric  
shock or personal injury.  
E
• If any part of your  
machine becomes  
blocked, it may overheat  
and then automatically  
shut off. Unplug machine  
and leave to cool down for  
at least 60 minutes before  
clearing the blockage.  
• For safety, please lay the  
machine on its side before  
checking for blockages.  
F
G
• Please note: clearing  
blockages is not covered  
by your machine’s limited  
warranty.  
C
A
B
• Beware of sharp objects  
when clearing blockages.  
Check to see if tools, wand, and hose are clear  
of blockages.  
B Squeeze release buttons to remove the airway  
D Undo soleplate fasteners  
• Refit all parts of the  
machine securely before  
using it.  
inspection and check inside.  
with a coin.  
A To remove the hose, rotate base of hose downwards  
C Pull the top end of the tube away from machine  
E Rotate endcaps and remove.  
F Pull out brushbar sections.  
until it clicks, then pull away from the machine.  
and check inside.  
G Cut out debris, avoiding  
bristles.  
tip When replacing the  
brushbars, insert them  
so the ends with the  
silver pin are facing  
outside of the vacuum.  
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9
Using and  
maintaining  
optional accessories  
Low reach floor tool  
Mini turbine head  
Instructions for use  
For your safety  
For easier cleaning under  
low furniture  
Advanced turbine head removes  
dirt from upholstery, stairs, and  
the car  
A
C
A
CAUTION  
Do not use your vacuum  
cleaner outdoors or on  
wet surfaces. If used in a  
garage care should be  
taken to wipe the  
soleplate and wheels  
with a dry cloth after  
vacuuming to clean off  
any sand, dirt, or pebbles  
that could damage  
B
A
B
B
D
delicate floors.  
Colors may vary.  
C
Mini turbine head  
maintenance  
A Attach low reach floor tool to  
wand and recline handle  
A Push in to stop brushbar  
from spinning  
A Remove soleplate  
C Replace brushbar  
D Replace soleplate  
B Remove and clean brushbars  
B Adapter release button not  
used on all models  
B Carpet – Press rear pedal  
C Bare floors – Press front pedal  
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10  
Using and  
maintaining  
optional accessories  
(continued)  
A
Zorb carpet powder  
• Use Zorb for carpet cleaning  
Instructions for use  
For your safety  
B
CAUTION  
Do not use your vacuum  
cleaner outdoors or on  
wet surfaces. If used in a  
garage, care should be  
taken to wipe the  
C
soleplate and wheels  
with a dry cloth after  
vacuuming to clean off  
any sand, dirt, or pebbles  
that could damage  
D
E
delicate floors.  
30mins  
Colors may vary.  
A Sprinkle Zorb onto carpet  
B Ensure machine is  
switched off  
C Work into carpet pile  
D Wait 30 minutes  
E Vacuum the carpet  
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Problem  
Potential solution  
11  
Troubleshooting  
tips  
Less than normal or no pickup  
while vacuuming upright, or  
• Remove and check washable filter to see if it is clean (filter should be blue in color).  
Wash filter if necessary as shown in section 5.  
machine turns off in use  
• Be sure the filter housing and airway inspection valve are snapped in securely and confirm  
there are no blockages.  
Less than normal or no suction  
from wand or hose  
• Confirm the airway inspection valve is in place and that there are no blockages.  
• Remove the wand and check for blockages.  
Refer to page 3 for an  
illustration of your DC15.  
If you have any other  
questions, please call  
the Dyson Helpline at  
1-877-397-6622.  
The Helpline is open  
7 days a week to answer  
your questions.  
• Confirm the hose has no blockages or holes by stretching it out.  
• Remove and check washable filter to see if it is clean (filter should be blue in color).  
Wash filter if necessary as shown in section 5.  
Brushbar will not engage  
Brushbar will not turn off  
• When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming.  
• Ensure the machine is fully returned to the upright position and the stabilizer bar is locked  
into place.  
Brushbar keeps turning on  
Machine will not recline  
• The brushbar defaults to the on position each time you turn your vacuum on. Press the  
brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets.  
• Press stabilizer firmly to release cleaner head and then pull handle towards you.  
To make activating the stabilizer easier, press the foot pedal firmly while holding the handle,  
but do not apply weight or force to the handle.  
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Thank you for choosing to buy a Dyson vacuum cleaner.  
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1 877 397 6622 with your serial number and details  
Dyson customer care  
-
-
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of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the  
TM  
clear bin . Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson  
Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your  
-
-
-
machine will be repaired at no cost. To reach the Dyson Helpline call at 1 877 397 6622, or visit Dyson online at www.dyson.com  
Limited 2 year  
To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:  
household warranty  
You can register by completing and returning the enclosed form to us by mail.  
This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson,  
-
-
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What is covered  
Terms and Conditions of the  
Dyson 2 year limited warranty  
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for  
private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your  
vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms:  
What is not covered  
Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of:  
• Machines purchased from an unauthorized dealer.  
• Clearing blockages from your machine.  
• Use of parts not in accordance with the Owner’s Manual.  
• Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.  
• External sources such as weather.  
• Repairs or alterations carried out by unauthorized parties or agents.  
Your serial number can be  
found on the rating plate,  
which is on the machine  
TM  
behind the clear bin.  
• Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes.  
• Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).  
• Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.  
Note your serial number for  
future reference:  
Warranty Service  
• Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of  
purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate,  
which is located on the machine behind the clear bin.  
This product is protected by the  
following intellectual property rights:  
• All work will be carried out by Dyson Canada Ltd. or its authorized agents.  
Patents/Application numbers:  
• Any replaced defective parts will become the property of Dyson, Canada Ltd.  
• Service under this limited warranty will not extend the period of this limited warranty.  
GB 2407784 A  
PCT/GB04/004303  
GB0416903.3  
AU2002226556  
CA 2,439,250  
EP1370172  
JP 2004-528876  
US 2004/0074213 A1 US 6,835,222  
AU2002225209  
CA 2,438,073  
EP1377197  
JP2004-520138  
US 2004-0111824 A1 US5078761  
AU2002225232  
CA 2,438,079  
EP1361815  
JP 2004-520139  
US 2004-0068827  
GB 2404887 A  
WO 2005/016108  
AU2002225207  
CA 2,438,069  
EP1361814  
JP 2004-520137  
US 2004/0112022 A1 CA 2,495,073  
AU2001240894  
EP1268076  
JP2003-528704 A  
JP 2004-526999  
US 10/522,478  
AU 2003283161  
EP1526798  
-
-
-
• If your machine is not functioning properly, please call the Dyson Helpline at 1 877 397 6622. Most issues can be rectified over the telephone by our trained customer  
care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself.  
JP 2004-527000  
US 10/523246  
GB0416355.6  
GB0416476.0  
GB0416359.8  
GB0410700.9  
AU2002233553  
CA 2,439,247  
EP 1365676  
JP 2004-524097 A  
US 2004-0078925 A  
AU2003252873  
CA 2449304  
AU637 272  
CA 2,056,161  
EP 0636338  
JP1948863  
Warranty Limitations and Exclusions  
• Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are  
limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.  
Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or  
incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this  
limitation may not apply to you.  
AU 2003283157  
CA 2,495,053  
EP1526796  
JP 2004/526998  
US 10/522,339  
AU 2003283159  
CA 2,495,066  
EP1526797  
EP1380247  
JP 2003-344965  
US 2004/0111828 A  
Registered Design/Application numbers:  
GB 3020039  
GB 3020040  
GB 3020041  
ED 000281191-0001  
ED 000340500  
• This warranty gives you specific legal rights. You may also have other rights which vary by state.  
• This warranty is not transferable.  
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www.dyson.com  
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